Consumer complaint received 2020-01-18
Company: CITIBANK, N.A.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I disputed inaccurate reporting by Citi Student Loan on my credit report stating that I owe of past private student loans. My records show that I have paid in full these loans. Over the period of the loans, Citi Student Loan has sold the debt numerous times and at the same time continued to report the debt under Citi Student Loan SLC. I contacted the company Citi Student Loan is using called XXXX XXXX XXXX in XXXX FL, they were helpful in accepting that I provide my proof of payments for the Citi Loans. I mailed 8 years of proof of payment which included the attached documents along with my personal bank account statements which showed these payments were made to Citi Student Loan and their Creditors they sold the loans over the years. I ask for a full review and any records Citi Student Loan has that showed I did not pay these loans in full. I received a letter from XXXX XXXX XXXX stating that Citi Student Loan investigation response is that I still owe the loan amount and XXXX XXXX XXXX would continue to report on my credit the amount outstanding under Citi Student Loan name. I was not given any proof that the current reporting on my credit report are linked to the Student Loans I made payments on. I believe Citi Student Loan has sold the loans off and did not receive the payment I have records for and continue to collect and hold me liable. I am yet to hear directly from Citi Student Loans on the proof of payments I have submitted to them and a reconciliation of the loans I paid off. They can not show any proof with the payment I made and how they were applied to the loan and why they continue to show a balance on the Student Loan accounts and reporting the account as charge off collection. These inaccurate reporting by Citi Student Loan has damaged my credit rating and caused me to be turned down by banks, and financial agencies. I am exhausted at dealing with Citi Student Loan and have no other place to turn to get them to correct and fix this error. I only ask that they reconcile the account and show me how my payments I've made of the years were applied to the loans I borrowed and explain why I owe them a balance they are claiming when my records showed I paid the loans off. Since I've contacted Citi Student Loan and can not get them to provide me this information it seems that they are taking part in collection practice that is illegal and violation of the fair credit reporting act. If I could afford to file a lawsuit against Citi Student Loan I would have done so as their response to my letters and their lack of providing proof of the debt and payment I made to Citi Student Loan and its Creditors is something they have yet to provide me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation