Consumer complaint received 2016-07-28
Company: JPMORGAN CHASE & CO.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
MY WIFE AND I LIVE IN A HOUSE WHICH MY WIFE BOUGHT IN HER NAME WITH OUR OWN MONEY~~MY WIFE PUT MY DAUGHTER ON THE MORTGAGE AND DEED THAT IF WE SHOULD DIE SHE WOULD GET IT~~ MY DAUGTHER IS MAD AT US AND WANT THE MORTGAGE OUT OF HER CREDIT REPORT~~ IN A REFINANCE XX/XX/XXXX MY DAUGHTER LEFT MY WIFE 'S NAME OUT OF THE MORTGAGE AND DEED~~ THE XX/XX/XXXX DEED WAS NOT WITTNESSED OR PROPERLY EXECUTED~~ THE CLERK OF COURT TOLD US THE DEED IS NOT VALID~~ MY DAUGHTER GOT A LAWYER AND TRIED TO EVICT US~~ WE TOO GOT A LAWYER WHO CHARGED US XXXX XXXX DOLLARS TO QUIET THE TITLE~~ HE DID NOT QUIET THE TITLE AND WANT XXXX XXXX DOLLARS TO CONTINUE OR FIND A LENDER TO GET A LOAN FOR US~~ WE DID NOT FEEL COMFORTABLE AND ASK THE LENDER TO SEE HIM FACE TO FACE AND HE WOULD NOT LET US~~ WE ARE XXXX XXXX~~ WE FEEL LIKE THE ATTORNEY IS WORKING AGAINST US~~ I TOLD HIM THAT THE ONLY BANK THAT MAY HELP US WOULD BE CHASE SEEING WE HAVE BEEN PAYING THE LOAN FOR FIFTEEN YEARS OR MORE~~ THE NEXT DAY WHEN I CALLED CHASE THEY GIVE ME THE RUN AROUND~~ WE THOUGHT THE LAWYER MIGHT HAVE SOMETHING TO DO WITH IT~~ NOW MY DAUGHTER HAVE US IN COURT TRYING TO EVICT US~~ WE SPOKE TO STATE ATTORNEY WHO SAID THE DEED IS INVALID AND WE HAVE RIGHTS WHICH OUR ATTORNEY DID NOT TELL US ABOUT~~ WE WERE TOLD THAT WE COULD CLAIM THE PROPERTY THROUGH ADVERSE POSSESSION OR THROUGH FINANCIAL EXPLOITATION SINCE WE WERE PAYING THE TAXES, INSURANCE AND MORTGAGE~~ MY DAUGHTER LIVED HERE FOR SEVEN YEARS AND LEFT THE PROPERTY TO US ABANDONING IT~~ WE STILL THINK CHASE CAN ASSIGN THE LOAN TO US SEEING IT 'S COMING OUT OF MY CHECKING ACCOUNT WHICH I CALL IN BY PHONE EVERY MONTH NEVER LATE~~ WE WOULD VERY MUCH LIKE TO LIVE HERE AS WE ARE OLD AND HAVE MANY HEALTH PROBLEMS~~ MY CHILDREN HAVE BECOME VERY MEAN TO US AFTER 40 YEARS AND CALL NASTY NAMES BECAUSE OF WHAT SOME FAMILY MEMBER TOLD THEM~~ WE ASKED OUR ATTORNE TO MAKE PEACE BETWEEN US AND OUR CHILDREN BUT LIKE HE IS MAKING WAR BETWEEN US~~ A REALTOR CAME HERE SAYING SHE IS FROM MY DAUGHTER 'S ATTORNEY AND WANT TO LIST THE PROPERTY FOR US~~ SHE ALSO SUGGESED THAT WE LEAVE THE PROPERTY BY XX/XX/XXXX~~ SHE TOOK PICTURES OF THE PROPERTY AND NEVER CALLED US BACK OR MADE A CONTRACT~~ WE LIVED HERE FOR 15 YEARS AND HAVE BEEN PAYING THE MORTGAGE, INSURANCE AND TAXES~~ I CALLED CHASE AND SPOKE TO A LOAN OFFICER WHO INSULTED ME~~ I ASKED HER TO ASSIGN THE LOAN TO ME SEEING I AM PAYING IT FOR SO LONG AND SHE REFUSED~~ SHE KEPT ME A LONG TIME ON THE PHONE HARASSING ME~~ MY DAUGHTER RECENTLY FILED FOR BANKRUPTCY AND IS REAL MAD THAT THE HOME LOAN IS ON HER CREDIT REPORT~~ SHE HAS NO MONEY, TIME OR ENERGY INVESTED IN THE PROPERTY, SHE HAS NO INTEREST IN IT AND DO N'T CARE IF WE LOOSE IT~~ WE ASKED THE COURT TO QUIET TILE THE XX/XX/XXXX DEED SO MY WIFE CAN BE THE OWNER~~ WE ALSO ASKED MY DAUGHTER 'S ATTORNEY TO KINDLY ASK MY DAUGHTER TO MODIFY THE LOAN FOR US SO WE CAN QUALIFY FOR IT AND PUT HER MOTHER BACK ON THE MORTGAGE AND DEED~~ WE CAN NO LONGER PAY OUR ATTORNEY AND TERMINATED HIM~~ THE STATE ATTONEY SAY SHE WILL ONLY ADVISE US BUT NOT GO TO COURT FOR XXXX PLEASE HELP US~~ WE FEEL OUR EX ATTORNEY HAS AN INTEREST IN THE PROPERTY AND DID NOT DO HIS DUTY TO HELP US~~ WE FEEL EXPLOITED OF XXXX XXXX DOLLARS WITHOUT ANY HELP~~ AT FIRST HE TOLD MY WIFE TAPPING HER ON THE SHOULDER THAT SHE IS THE OWNER OF THE HOUSE AND HE WOULD HELP HER TO LIVE HERE UNTIL SHE DIES XXXX WHICH IS WHAT WE WANT~~ WE ARE XXXX AND XXXX YEARS OLD AND DO N'T HAVE LONG TO LIVE~~ WE ARE TIRED MOST OF THE TIME BECAUSE OF HEALTH PROBLEMS~~ WE ARE THANKFUL AND APPRECIATE YOUR HELP~~

Company response to consumer: Closed with explanation