Consumer complaint received 2016-10-05
Company: FIRST AMERICAN FINANCIAL CORPORATION
State: AL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Good Morning I hope my email reaches you in the riches of good health and happiness. I am not sure what I can do if anything but my wife and I have not stop wondering how and why we were put out of our home with no sheriff and no documents of an official foreclosure. My name is XXXX XXXX. My wife XXXX XXXX and I resided at XXXX XXXX XXXX XXXX XXXX. We purchased our first home in XXXX XXXX. During the time of our home ownership, my wife was an employee for XXXX XXXX from XXXX. I was an Account Manager for XXXX XXXX XXXX and student at XXXX XXXX University. We are the parents of XXXX sons. Why have I contacted you? I read an article involving you XXXX XXXX XXXX of XXXX XXXX the same company and or law firm that harassed and contacted my wife and I prior to the mishap of stealing our home XXXX leaving us dumbfounded years later. I have read XXXX tried to understand how we the homeowners were locked out of our home and forced to move with no paperwork asserting our official foreclosure. XXXX XXXX was the company calling us daily and we were threatened by a person from a 3rd party company associated with this firm. The man stated we would give you XXXX to move out of the home no strings attached. We went out of town and when we returned a lock box was placed on our front door. We never inquired why or how this happened. We simply moved. My wife and I were informed in our current state of residence XXXX XXXX that the statute of limitations were extended to 10 years to inquire and file a complaint for foreclosure and mortgage fraud. We were too embarrassed to fight. Because of the foreclosure still on our credit report and the fact we never were given an official foreclosure notice we do not know what happened and have discovered the home was sold and not sure who took possession of our home and was it a legal assumption of ownership. You may not be able to help us but where can we make an attempt to start a complaint. Why so long? Life and its many changes. Can we at least file a complaint and or inquiry as to how this happened and who and what principle party assumed our home? I notice you have family court on your professional profile. Where could we start to assess if this would be worth the time and effort? Whomever this was took our home without a XXXX or immediate threat? We illegally locked out of our home with all of our personal possessions still in the home. We assumed it was legal and binding at the time but there was no paperwork from XXXX County Sheriff 's or The State Of XXXX. Thank you for any assistance. I have copied and pasted the article I speak to concerning your work against XXXX XXXX. Prior to this lockbox incident we were called and threatened repeatedly by a 3rd party company who represented and asserted this law firm and their correspondence to us provided their name along with constant phone calls from their XXXX Office at this period and time of XX/XX/XXXX. I would like to see the paperwork and how this property was taken with us without one court date. 
Respectfully, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX emergency contact XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a company my wife and I recollect coming up with a forbearance plan which ballooned our mortgage from XXXX at 6 % fixed to XXXX and we were informed to pay and we were instructed to pay XXXX for four months and resume normal payments which ballooned to XXXX more than our initial mortgage. Then the threats and calls began.

Company response to consumer: Closed with explanation