Consumer complaint received 2016-01-07
Company: JPMORGAN CHASE & CO.
State: WA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
Yesterday, I called Chase to find out about applying for a Chase Slate Card to do a balance transfer for a higher interest credit card that I have. After explaining my situation, I was told by the customer service representative that the easiest way to apply was online. I applied online and, depsite excellant credit, was approved for {$3500.00}, a limit no where near high enough limit to meet my needs. The " approval '' stated that if this limit was unacceptable, I could call Chase and request an increase. I called back to customer service and was told that they could request an increase but that they would need to run my credit again. I asked why they could not just use the one they pulled XXXX minutes before and was told that was impossible. I agreed to have by credit report pulled again and asked for a limit of {$23000.00}. I was told that the request was pending but that I could call back in the morning to speak to someone in XXXX XXXX. This morning, I was informed by XXXX XXXX that my request last night had been submitted for {$230000.00} and that if I wanted to request " another '' increase they would have to run my credit again. I was told that my credit had not been run for the {$230000.00} submission. I agreed to have my credit run again and further re-explained that I needed the card for a balance transfer and that if the limit was not sufficient then the product did not meet my needs. The XXXX XXXX Representative offered me a 'counter offer ' of {$10000.00}. As previously stated, this did not meet my needs so I declined the offer. I was then informed that I would be receiving my card for {$3200.00} in the mail. I explained that I never accepted that offer and that I did not want a card from Chase as they could not meet my needs. I was told that the account had already been opened and that I would need to close it. I explained that I never accepted an offer from Chase and while I was fine with my credit report being pulled, I did not want an " open and closed '' account on my credit report for an offer I never accepted. I was told that the online application automatically opens an accout for whatever is approved. I asked to speak to a supervisor and ending up talking to XXXX different people in the customer service, retail lending, and credit reporting departments. All told me that this account would show ( one person said for {$3500.00} and one person said for {$10000.00} ) as opened and closed on my credit report. No where in any of the terms and conditions or any agreement documents in the online application process ( I went back to re-read them and check ) is this automatic account 'acceptance ' disclosed. 

I found this whole process clumsy and difficult. I began my discussions with Chase explaining what I needed and ended up being forced into an account that did not meet my needs and then forced to close it. I do not want this account in any form, I do not want this account to be shown on my credit report what so ever, as I never accepted an offer from Chase and they were unable to meet my lending needs. Additionally, I do not want to have to dispute the account to all XXXX credit reporting agencies. 

As far as I am concered Chase ran my credit, made an offer that I did not accept, and that should be the end.

Company response to consumer: Closed with explanation