Consumer complaint received 2015-04-05
Company: CITIBANK, N.A.
State: NY
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
I applied for a Home Depot credit card under a false promise. On XXXX/XXXX/14 at the Home Depot, XXXX XXXX Crossing Pky., XXXX XXXX XXXX NV XXXX, I applied for a Home Depot credit card to purchase appliances. Before I applied for a credit card, I was told XXXX things : ( 1 ) Home Depot will match appliances ' prices against all other it 's competitor like Best Buy, XXXX 's, and etc. so I will spend the lowest possible price for items in the market, ( 2 ) I will receive a promotional discount when I apply for a Home Depot credit card as a new customer/card holder ; 0 % interest and some additional percentage discount for XXXX transaction. Thus, I applied for Home Depot credit card as a new customer. I received 0 % APR on the account for 24 months with some percentage discount on the transaction ; but Home Depot refused to honor to match their price against Best Buy as they promised. I contacted Home Depot store 's manger a couple of times. Emails between me and the manager were exchanged as well as phone calls to Home Depot 's headquarter. However, Home Depot again failed to recognize their promised that they have made. I was lured into applying for Home Depot 's credit card under a false promise. 

After I applied for Home Depot 's credit card and I made I made a XXXX purchase on the account, I went online to Best Buy to see if Best Buy 's price was lesser than Home Depot, and it was lower. 

I bougth a total of XXXX appliances from Home Depot that qualified for price matching with Best Buy ; 1. Samsung Washer : XXXX, {$1000.00} XXXX Best Buy Price at that time : {$960.00} ) 2. Samsung Dryer : XXXX, {$1100.00} ( Best Buy Price at that time : {$1000.00} ) 3. Laundry Pedestal : XXXX, {$260.00} ( Best Buy Price at that time : {$240.00} ) 4. Laundry Pedestal : XXXX, {$260.00} ( Best Buy Price at that time : {$240.00} ) I discovered that Best Buy is selling cheaper than Home Depot ; thus, I was qualified for Home Depot to match it 's prices with Best Buy. I went to Home Depot store and asked for price matching, but the manager said he can not honor the deal that they have originally promised. I also sent emails to store 's manager and Home Depot 's customer service department in attempting to resolve the issue myself, but, again, my attempts were unsuccessful. 

I was told that I will get price matching before I signed up for Home Depot 's credit card as a condition. I would not have signed up for a credit card if there was no price matching advertising/promotion as they promised. And if Home Depot tell me at the time that no price matching was available, I would have gone to Best Buy instead. I was deceptive into applying for a credit card. 

I am not sure if there 's any miscommunication between me and Home Depot here but, at this point, I have exhausted all of available options in trying to resolve the issue myself. Furthermore, this appears to me more like a fraud to lure me into applying for Home Depot 's credit card. I ca n't imagine how many more people are facing the same situation as I am and unable to do anything to resolve the issue. I am a victim of a big corporation who failed to honor what he is promised. 

The number of my purchase transaction is XXXX XXXX XXXX. It was processed at XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation