Consumer complaint received 2017-09-07
Company: WELLS FARGO & COMPANY
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX Contact Number:XXXX ) XXXX My Wells Fargo Account Number : Acct # XXXX XXXX XXXX XXXX Formal Complaint Against : Wells Fargo and XXXX XXXX XXXX XXXX Basis of Complaint : Wells Fargo accused me of not making a payment on a line of credit with them. Advised me to get a tracer on the money order from XXXX XXXX. The tracer results verified that not only did Wells Fargo Recieved and Cash my money order, they credited/applied it ti the wrong account.
Wrong Account # that Wells Fargo Credited:XXXX XXXX XXXX/Wells Fargo Cards XXXX XXXX XXXX XXXX XXXX My name is XXXX XXXX . I purchased and financed windows through the XXXX XXXX XXXX XXXX XXXX. In XX/XX/XXXX, I recieved a phone call from Wells Fargo stating that I was 30 days behind on my payment. I explained that it was impossible for me to be behind because I mailed a payment via money inXX/XX/XXXX ( my money was dated XX/XX/XXXX ) as my usual method of payment. Wells Fargo insisted that they did not recieve a payment and advised me to initiate a tracer of the money with XXXX XXXX. I immediately initiated the tracer process with XXXX XXXX. Meanwhile in the interum of awaithing the tracer results I kept was in touch with XXXX XXXX/ phone # XXXX. I even reached out to her manager XXXX/phone # XXXX ) XXXX, because XXXX XXXX stop returning phone calls completely. Needless, to say he never retuned any of my phone calls. Finally, inXX/XX/XXXX, ( of this Year ), exactly 4 months later, the tracer investigation was completed and indeed it not only came back that Wells Fargo recieved and cashed the money order, they applied/ credited my money of {$120.00} to th to the wrong account. ( They applied the credit to the wrong account on XX/XX/XXXX. via the tracer ) Meanwhile, I was in the process of a Pre-Qualifiacation for a Home Loan, and when they pulled my credit, my credit score dropped from XXXX to XXXX. Wells Farg was repeatedly reporting XX/XX/XXXXas a " Rolling 30 day Late Payment '' for a through the entire process for a total of over 4 months. Now, I am displaced. I have a rental lease in place to move out of my existing home, and I was going to move into my dream home. Now i 'm havong a hard time trying to even get an apartment home, and I still have to honor my lease agreement on my existing home. I finally walked into my local branch of Wells Fargo because I was not getting anywhere with Wells Fargo over the phone when I addressed the issue of them restoring my credit score and the rolling 30 day late payments on my credit. XXXX XXXX, ( phone # XXXX XXXX ) is the manager of of my local branch. She reached out to their Resolution Team, and made contact with XXXX XXXX. We were assigned Case Number : # XXXX and I was instructed to wait yet another 30 days for them to restore my Credit Score back to it 's original state of XXXX. Please note-In XX/XX/XXXX I switched to XXXX XXXX XXXX from XXXX and they mailed me a Welcome Letter dated XX/XX/XXXX, with a complimentary Credit Score which is bonifide evidence of my Credit Score prior to the Reckless actions of Wells Fargo.
Anything and Everything that you do to help Resolve and Expedite this process, I just want to Thank You in advance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation