Consumer complaint received 2023-06-18
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I opened a XXXX card in XX/XX/2023. I wanted this card because they offered a discount on hotel reservations ( 10 % cash back ). I was already making a lot of reservations XXXX app so this card wouldve helped me save money plus they give a {$20.00} bonus for signing up. Ive had Secured credit cards in the past and this card was not promoted as a Secured card. I understood it to be a Prepaid card. I never made an initial deposit that XXXX would let me borrow against how Secured cards typically operate. Ive only transferred money directly from my Checking account to my XXXX account, and XXXX allows me to spend what I have transferred ( just like a PrePaid card ). 

On XX/XX/XXXX, I checked my credit score as a I frequently do on XXXX. I was surprised when I saw my score drop XXXX points because of 100 % utilization of my XXXX card. I never borrowed, used credit, or went negative with this card ( see Transaction doc ). I called XXXX XX/XX/XXXX and the agent could not explain why my credit score suffered so he said he would escalate the issue and I would hear from Corporate. 

I started researching XXXX and their website totally confused me so I followed up my XX/XX/XXXX call with an email the same day ( see Email Correspondence pdf ). I received an unclear, confusing email with terms that were totally foreign to what I thought agreed to when I signed up and the email was not from Support not Corporate. I replied XX/XX/XXXX with a threat that I would contact CFPB and then I received an email from SuperCash Corporate on XX/XX/XXXX. They said that I have a {$5000.00} credit limit. How can I reach 100 % utilization when Ive never borrowed any money off the card? It should be 0 % utilization. The most Ive deposited on the card was around {$100.00} and I didnt even use it all and it was not put as a depositit was my money that I could use on the SuperCash card so I could get 10 % cash back on hotel reservations rather than using my regular Checking account. 

I did not go any where close to the {$5000.00} credit limit they set. Also, youll see in other emails that XXXX admits that I will not get any statements, there a no monthly due dates, and its not possible to borrow anything off the card ( all I can use is directly deposited from my Checking account ). Shouldnt I still get a statement if this is a Secured Credit card? 


XXXX promotes that they do not check credit when opening the card. After a lot of research, I am not clear on if they report your activity to Credit Bureaus. Every Secured card Ive ever had always reported to the Bureaus and that was how I built credit to get the non-secured credit cards I have today. XXXX says on their website and in the attached emails that if I make monthly payments on time it will improve my credit score, however, you will read in the emails that they have no monthly payment or credit lending system. 

I wanted to improve my credit score the year prior to getting a XXXX so I sacrificed to aggressively pay down credit card debt ( see XXXXXXXX  ). I am very upset that Ive seen my score decrease by XXXX points in XXXX month after opening my XXXX account and using the card responsibly. 

TransUnion-vs-XXXX : Usually my scores are very close to matching on both TransUnion and XXXX Credit Bureaus XXXX XXXX points difference ). Now, my TransUnion score is XXXX points lower than XXXX. 

XXXX file : Shows only change that caused my credit score to drop XXXX points was the spending 100 % utilization on my XXXX card SuperCash-Transactions_ALL.pdf file : every transaction Ive ever made on my XXXX card. I did not use more money than what I already had on the card. I never borrowed any money from XXXX like a typical Secured Card. XXXX operates like a Prepaid card.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief