Consumer complaint received 2016-05-19
Company: CITIBANK, N.A.
State: NJ
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am currently a CitiMortgage customer. When I started going through some financial problems I reached out to do a loan modification and I was denied. I hit hard times, took out a second mortgage ( also with Citi ) borrowed from my XXXX, and eventually had to file bankruptcy. Then I lost my job. I tried to do another mod but was denied. Then I hired a lawyer because I could n't pay the mortgage. After 2 years I was back on my feet had multiple jobs ( working 15 hour days 7 days a week, just to make enough money to pay back Citi. I offered to pay all the past interest with the finance & late fees and to restart my current mortgage where I left off and was denied. Citi wanted all or nothing. Now we are going into year 6 of fighting, racking up all the fees. I am continuing to work hard to make enough money to pay back Citi but I will never catch up. We tried once again to renegotiate my loan and the only thing I was offered was to double the length of my loan to 40 years, to double the interest from 2.something to over 5.5, which in turn is doubling my monthly payments. I can not keep up the pace of 100+ hours per week, so by taking this offer which my lawyer says I have no choice or else Citi will sue and take my house I will end up defaulting again. My XXXX mortgage went from XXXX to over XXXX. My second mortgage is XXXX. My house is n't even worth this much. 
I offered a win win situation. Citi would receive all interest and fees and continue my loan for the remaining 20 years at my current interest rate. I would also be able to pay the XXXX mortgage as well, even if I give up XXXX of my many jobs. 
I dont understand why Citi refuses to negotiate with me and is coming after me so hard when I am willing to pay, wanting to pay for the last 3 years. 
Is there anything you can do to help me? 
XXXX XXXX XXXX Loan # XXXX XXXX mortgage Not sure of second mortgage loan # Now CitiMortgage has responded to my complaint with a letter stating that they tried to contact me unsuccessfully ; that I didnt have enough fund for a downpayment to reinstate my account ( as I said I had enough to pay all the interest & fee, just not the principle - they was no offer of a downpayment ) ; they said I never sent them requested documentation ( this is XXXX because I sent everything that was asked for monthly and have the emails to prove it ) ; they claim they did n't receive the LOA ( I sent that in 5 times with my XXXX lawyer and 3 times with my XXXX ). They say my hardship package was incomplete and since documents were n't received they closed my case. They kept dealing with me instead of my lawyers. I am not sure what my first lawyer did on my behalf so I fired him, but I know my second lawyer worked my case. 

I feel if they are being untruthful then they need to revisit my claims and do an actual loan modification ( on that helps me so I will not default again ) instead of basing a 40 year loan on the highest income year of my life ( which will probably never happen again ). I should not have to work XXXX jobs, 100+ hours 7 days a week to afford my home. 

When I offered them the interest & fees at the time my monthly payments would have been approx. {$1100.00} with 20 years left of my loan at 2.35 %. Now I am paying over {$2200.00} on a 40 year loan ( I will XXXX years old when I finally pay it off ) at over 5 %. This does not include my XXXX mortgage with the same company. 

They lied and has denied me at every turn causing this to grow into something extremely unreasonable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation