Consumer complaint received 2016-02-26
Company: AFNI INC.
State: OH
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This is a complaint concerning XXXX XXXX, their illegal charges ( which I believe constitutes fraud ) and their refusal to correct their actions. I have been trying to get this issue resolved for over two ( 3 ) years. I have spoken to over 2 dozen XXXX XXXX officials, all claiming that they have no authority to fix their illegal actions, but also do not know who in their company that can. This is a sham. How many college kids or other un-expecting adults has XXXX XXXX falsely and fraudulently billed and collected service fees from that simply give up and stop fighting this injustice? 

I tried to file a complaint of your website, but the system would not work. 

XXXX XXXX had a XXXX account ( XXXX ) at an address - XXXX in XXXX and the beginning of XXXX. XXXX XXXX from XXXX in XXXX XXXX and called XXXX ( XXXX XXXX, XXXX ) to cancel his account, and moved to XXXX, and then XXXX to start a job. XXXX had XXXX roommates in XXXX ; XXXX XXXX and XXXX XXXX who knew the account password. XXXX and XXXX decided to call XXXX, without XXXX ' permission, and XXXX then added himself ( XXXX with his phone number XXXX ) to the account as an authorized user, then kept the account open, again without XXXX ' permission or knowledge. Roughly one year later, XXXX applied for an apartment in XXXX and found a collections acct. ( AFNI - acct. XXXX ; phone XXXX ) for XXXX XXXX on his credit. XXXX called AFNI and learned what had happened. 

XXXX and XXXX then moved XXXX ' XXXX account to another address ( XXXX ) without XXXX ' knowledge, and tried to connect XXXX to the new address using XXXX ' account because XXXX and XXXX credit was not sufficient to set up their own account. XXXX could not install the satellite dish because there was not sufficient line-of-sight to get reception. However, XXXX decided to start charging XXXX ' account in XXXX XXXX for satellite service even though XXXX could not provide service at this new address due to lack of reception, and sent billing notices to the new address which XXXX, being in XXXX did not receive. XXXX then cancelled the account in XXXX XXXX for non-payment of services, and submitted XXXX to the collection service stated above for service amounts of which XXXX never performed. 

I have fought with XXXX XXXX to get this resolved for over three ( 3 ) years to no avail. They have claimed several times to correct the situation, but never have. In essence, 1 ) XXXX ' account was a victim of identity theft which despite documentation submitted, XXXX will not correct ; 2 ) XXXX closed his account in XXXX XXXX ( verified by XXXX ) after he XXXX, but XXXX allowed non-authorized people to re-open his account with un-authorized users and change the account address and associated phone number, 3 ) XXXX then charged XXXX for the services that were never performed, and then turned him into a collections agency for non-payment of those charges. XXXX ended up finding out when he applied for credit for an apartment over a year later, for which he was denied leaving him with no place to live. 

All I am asking is that the negative information on XXXX ' credit be removed, and that XXXX be admonished for their illegal and fraudulent charges against XXXX. The {$270.00} in false/fraudulent charges is insignificant to the damage to XXXX ' credit. Again, how many times has XXXX XXXX falsely and fraudulently charged consumers for XXXX of dollars, of who have neither the financial, emotional nor physical resources to fight them? 

Where and when does this end? 

Thank you for your time, effort and consideration in this matter. 

Please help me get this injustice corrected.

Company response to consumer: Closed with explanation