Consumer complaint received 2023-07-05
Company: PNC Bank N.A.
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On XX/XX/2023 I went to look at my account and noticed that all of my money-almost {$4000.00} was gone from it! I noticed the card was also closed so I called customer service and once again couldnt understand anything they were telling me so I asked for a supervisor-then I was hung up on! So again I called back and demanded to speak with a supervisor. Before the lady continuously told me that there were none available, she told me that PNC bank has decided to close my account. NOT ONCE WAS I NOTIFIED OF THIS INFORMATION OR I WOULDVE withdrew EVERY DIME! I kept asking where my money was and not once person can tell me where my {$4000.00} has went! I cant seem to get a supervisor on the line let alone someone who can find out where my money went and Im beyond XXXX! 


On XX/XX/2023 I made the following complaint with the XXXX and have yet to hear anything in regard to it : Im making another complaint because apparently I didnt get my point across with the last one considering all I got was a phone call from some lady who legit left me a vm to call her back and when I did-all she says is yes i was calling to let you know weve received your complaint and once I gather up all my information and look over your account then well go from there I mean who calls someone to say theyre gon na call them back? Especially when its about a customer and their money. So when Im done here Im gon na go ahead and file one with the fdic as well. Moving on to the newest issues Im having with this messed up bank- Ive come to find out today when I received the 50 letters from PNC bank in the mail, that my XXXX account is gon na be negative {$5600.00} on XX/XX/XXXX, the other account is going to be negative {$1100.00} on XXXX XXXX far. Its hilarious because PNC sends these letters that say based on the information they have they determined no error occurred and if you dont agree with this decision to call and theyll explain Ive XXXX every single time theyve denied a claim, NOBODY CAN EVER EXPLAIN WHY THE CLAIM WAS DENIED! THE CLAIMS DEPT HAS NO NUMBER SO YOU CANT TALK TO ANYONE THERE, and pncs customer service reps are all foreign so good luck asking to speak with someone who can even understand a third of what your saying let alone has half a brain. XXXX there is absolutely no reason why any of those claims shouldve been denied. PNC bank never even contacted me to get further information about the charges I disputed, nor did they even leave notes on my account stating why the claims were denied! And if I want to really complain about how the employees are who work for this company-not once but twice I was denied to get any money out of my bank account! How is a bank allowed to deny you a withdrawl-let alone tell you you cant close your account? And since when do banks not carry enough cash for withdrawls? I was told by another XXXX PNC banks that they didnt carry enough cash for me to be able to even make a withdrawal and definitely not enough to make it so I could close my accounts altogether. Id greatly appreciate it if someone other then the lady who called just to let me know she was gon na call me back-would contact me asap

Company response to consumer: Closed with explanation