Consumer complaint received 2017-08-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: ME
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/XXXX, my husband put a XXXX XXXX XXXX ON XXXX XXXX FOR SALE FOR {$17000.00} XX/XX/XXXX, XXXX XXXX ( my husband ) WAS CONTACTED BY XXXX XXXX WHO WANTED TO BUY THE TRUCK. XXXX/XXXX/XXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX 's BROKER IS GOING TO WIRE {$17000.00} INTO my BANK OF AMERICA ACCOUNT XXXX/XXXX/XXXX, CHECKED ACCOUNT, NO MONEY. ANOTHER GUY IS INTERESTED IN TRUCK. XXXX/XXXX/XXXX, THAT DEAL FELL THRU. XXXX 'S SELLING TO SOMEONE ELSE. XXXX/XXXX/XXXX, {$27000.00} DEPOSITED INTO ACCOUNT. XXXX CONTACTED XXXX. HE SAID HIS WIFE XXXX XXXX, THAT 'S WHY XXXX HAD N'T HEARD FROM HIM. XXXX SAID HE 'D SEND HIM THE {$27000.00} BACK TO HIM IN A CHECK. HE DID N'T WANT A CHECK SO XXXX SAID HE 'D WIRE THE MONEY. XXXX/XXXX/XXXX,, MONEY IS IN THE ACCOUNT. XXXX/XXXX/XXXX, WENT TO BANK OF AMERICA, XXXX XXXX XXXXXXXX XXXX XXXXXXXX, ME XXXX TO DO WIRE TRANSFER for {$27000.00}. XXXX XXXX HELPED US. XXXX/XXXX/XXXX, LATER THAT EVENING WE CHECKED THE ACCOUNT AND IT WAS {$27000.00} SHORT. I CALLED BANK OF AMERICA AT XXXX TO SEE WHAT WAS GOING ON WITH THE ACCOUNT. WHY WAS IT OFF THAT AMOUNT. SHE SAID BECAUSE THE CHECK WAS RETURNED. ( WE HAD NO IDEA, UNTIL TONIGHT THAT IT WAS A CHECK ( IF WE DID, WE WOULD'NT HAVE TRANSFERED THE MONEY UNTIL IT CLEARED ) AND IT WAS SUPPOSE TO BE A WIRE TRANSFER. I TALKED TO ATLEAST 6 DIFFERENT PEOPLE ( UNFORTUNATELY, I DID N'T GET ANY NAMES ) - I TOLD THEM ALL THAT THIS WAS A SCAM THAT A PERSON WIRED {$27000.00} INTO OUR ACCOUNT AND WE JUST FOUND OUT TONIGHT THAT IT WAS A CHECK AND THAT THE CHECK WAS RETURNED AND WE WIRED {$27000.00} INTO AN ACCOUNT IN NORTH CAROLINA. I SAID YOU NEED TO STOP, CANCEL WHATEVER YOU CAN DO. THEY SAID THEY WOULD PUT ON AN ALERT. XXXX TRIED SEVERAL, SEVERAL TIMES TO CALL XXXX XXXX AND XXXX. THEY ARE NOT ANSWERING HIS CALLS. XXXX/XXXX/XXXX, I CALLED XXXX XXXXXXXX XXXX  IN NORTH CAROLINA WHERE THE MONEY IS BEING WIRED INTO- XXXX. I EXPLAINED THE SITUATION THAT THIS WAS FRAUD. {$27000.00} IS GOING TO BE WIRED INTO AN ACCOUNT OF ONE OF THEIR CUSTOMERS ( I GAVE THEM THE NAME AND ACCOUNT # ) AND IT SHOULD N'T BE, WE 'RE GOING TO BE RIPPED OFF {$27000.00}. YOU 'VE GOT TO PUT A HOLD, STOP OR SOMETHING. THEY CA N'T GET THAT MONEY. AGAIN, I SPOKE TO A FEW PEOPLE, ( I DID N'T GET ANY NAMES ). ONE OF THE PEOPLE I SPOKE TO SAID SHE WOULD NOTIFY BANK, NOT MUCH THEY CAN DO, THEY CA N'T GIVE ME ANY INFORMATION BECAUSE IT 'S NOT MY ACCOUNT. I SAID I DO N'T WANT TO KNOW ANYTHING ABOUT THE ACCOUNT ONLY TO BE SURE THAT THIS PERSON DOES N'T GET THE MONEY, XXXX XXXX NAME ON THE ACCOUNT IS INVOLVED IN FRAUD. SHE TOLD ME TO CALL IN THE MORNING. XXXX/XXXX/XXXX, AROUND XXXXXXXX XXXX, I CALLED XXXX XXXXXXXX XXXX IN XXXX, NC - XXXX. BANK NOT OPENED SO I LEFT A MESSAGE. I EXPLAINED THE SITUATION. I LEFT THE WOMANS NAME AND ACCOUNT # THAT THIS IS FRAUD AND THERE IS GOING TO BE {$27000.00} WIRED INTO THIS ACCOUNT AND THEY CA N'T GET THAT MONEY. I SAID, PLEASE, PLEASE DO NOT LET THEM TAKE THIS MONEY FROM THIS ACCOUNT. I CALLED AGAIN BEFORE XXXX. I SAID THE SAME THING. {$27000.00} IS BEING WIRED TO THIS PERSON AND ACCOUNT NUMBER. I SAID, PLEASE, PLEASE DO NOT LET THEM TAKE THAT MONEY OUT OF THE ACCOUNT. THIS IS FRAUD AND THEY WILL BE GETTING AWAY WITH {$27000.00}. AROUND XXXX XXXX I CALLED BANK OF AMERICA EXPLAINED THAT THE WIRE TRANSFER FROM YESTERDAY NEEDS TO BE CANCELLED. WE FOUND OUT THAT IT WAS FRAUD AND THAT WAS A CHECK AND NOT A WIRE TRANSFER AND IT HAD BEEN RETURNED.. I AM ON MY WAY TO THE BANK. ( I LEFT A MESSAGE ) I WENT TO BANK OF AMERICA AND MET WITH XXXX XXXX. I TOLD HER WHAT HAPPENED AND SHE DID A REVERSAL ( SEE IF WE CA N'T STOP THE WIRE FROM GOING THRU ). SHE PUT IT THRU AND SAID IT COULD BE UP TO 48 HOURS. AS SOON AS I GOT OUT OF THE BANK AND GOT INTO MY CAR, I CALLED XXXX XXXX XXXX XXXXXXXX, NC AGAIN. I EXPLAINED THE SITUATION AND THE GIRL ON THE PHONE SAID THAT THIS WAS N'T THE BRANCH I NEED ( WHICH WAS THE ADDRESS ON THE WIRE TRANSFER ). SO I CALLED XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX, NC XXXX. EXPLAINED EVERYTHING. SHE ASKED IF I WAS ON THE ACCOUNT, I SAID NO. THIS IS A FRAUD CASE. A CHECK WAS DEPOSITED INTO MY ACCOUNT FOR A VEHICLE, IT FELL THRU AND WE WE 'RE WIRING A REFUND, WE DID N'T REALIZE IT WAS A CHECK, THE CHECK WAS RETURNED AND NOW THIS PERSON AT YOUR BANK ( GAVE NAME AND ACCOUNT NUMBER ) IS GETTING {$27000.00} THAT THEY SHOULD N'T BE. SHE SAID WELL BECAUSE YOUR NOT ON THE ACCOUNT WE CA N'T GIVE OUT ANY INFORMATION. I SAID - I DO N'T CARE ANYTHING ABOUT HER OR HER ACCOUNT, ONLY THAT SHE IS FRAUDING US OUT OF THIS MONEY. THE GIRL I SPOKE TO SAID - YOUR BANK WILL HAVE TO RETRIEVE THE MONEY BACK. I CALLED XXXX NC POLIC DEPARTMENT - XXXX XXXX XXXX XXXX, XXXX, NC XXXX - XXXX. THE WOMAN I SPOKE TO ASKED ME IF I HAD CALLED THE POLICE IN MAINE? I SAID YES. SHE SAID THEY WILL CONTACT US. I HAD CALLED XXXX XXXX SHERIFF 'S  OFFICE SO I COULD FILE A FRAUD CLAIM. XXXX/XXXX/XXXX, XXXX CALLED BANK OF AMERICA TO SPEAK TO XXXX XXXX. HE ASKED HER WHY THAT ON XXXX/XXXX/XXXX WHEN MY WIFE WAS IN YOUR BANK DOING A WIRE TRANSFER WHY SHE DID N'T SEE ON THE ACCOUNT THAT THE {$27000.00} WAS PENDING. SHE TOLD HIM SHE COULD N'T TALK TO HIM OVER THE PHONE. I WENT IN THE BANK AND XXXX WAITED ON ME. I ASKED IF SHE HAD HEARD ANYTHING ON THE REVERSAL. SHE LOOKED IT UP AND SAID THERE WAS NO MONEY IN THAT ACCOUNT AT XXXX XXXX BANK I TOLD HER I CALLED THE POLICE AND THEY HAD A CASE NUMBER DO YOU WANT IT? SHE SHOOK HER HEAD NO. SHE CALLED THEIR FRAUD DEPARTMENT. SHE TOLD ME I COULD HIRE A LAWYER - AWAY FROM THE BANK. BANK OF AMERICA DID NOT CARE AT ALL THAT I LOST THIS MONEY. I FELT ALONE, NO SYMPATHY, NO, CAN WE DO ANYTHING TO HELP YOU, NOTHING.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation