Consumer complaint received 2022-04-25
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unexpected or other fees

Complaint:
The first incident was in XXXX of XXXX, it made national headlines about coinbase having a glitch causing prices of a stable coin to skyrocket. It was not a glitch, even though it's a stable coin millions of them were traded instantaneously when coinbase dropped it causing price spikes which attracted even more people to buy it myself included. This was a very small portion of my account. Anyone who traded the coin had their account locked for 48 hours minimum so they could go in and correct the price on everyone 's trades so they didnt lose money. Meanwhile my entire account is frozen .... Well not completely frozen, my holdings were still subject to the volatility of the market, even though I was starting to hemorrhage financially my entire account was locked, not just the coin in question which would have been reasonable, my entire account was locked due to no fault of my own. Once my account was finally unlocked, they delisted the coin [ XXXX ] convienently they left a balance of it in my wallet. My only option was to transfer it off of coinbase to try and recoup something. 3 weeks later they relisted the coin, never said a word about any of it and act like nothing ever happened. I still have those coins in my wallet that I send them to. It cost me more than half of what they're worth to send them there, now it's more expensive to convert them or move them somewhere else that the coins are actually worth. It would actually cost me money to move them again. 
Fast forward to XX/XX/XXXX. I'm attempting to make a purchase on coinbase through their app called coinbase wallet. This is something I've done a thousand times and never had an issue. Everything seemed to slow down, trying to make the purchase you receive a verification code via text. Well I was recieving 2-3 texts in a row all with different verification numbers, none of which actually worked. At first I assumed network congestion but the lag of the server the multiple codes and logins I decided to lock my account. They made it sound like a quick process to get verified and unlocked but It was far from it. Again my account was frozen for multiple days. Money lost due to not being able to place a sell order is infuriating. Freeze the account ins and outs but you have to leave the option to liquidate the account if a position is losing money hand over first. When I finally got back in my account, the coin I was trying to purchase had gone through, but the coins were sitting in the coinbase account not the wallet. I clearly purchased them in the wallet for the wallet. Coinbase did nothing for me, they offered to walk me through transferring the coins to the original place they were supposed to go. I know how to get them there, and it costs a fee. The entire purpose of the original transaction was to avoid that fee. 
Now today, here we are again, made a purchase in the wallet, cant get the verification codes to work, its sending me double the codes and none of them in the slightest. It finally kicks me out and sends the coins to coinbase, not coinbase wallet. Now, not only are they in the wrong exchange, it refuses to let me transfer them out. After multiple emails phone calls and exchanges they made it to the wallet! Well 75 % of it did... I subscribe to coinbase one, no fees is the motto! Yet everytime I clicked I lost $ 5-7 dollars. Out of the {$110.00} I started with and initially invested, {$83.00} of it actually made it to the wallet. No explanation, nothing, absolutely nothing. I should have known it was going to go bad, when I called customer service she answered the phone bright an cheerful, she asked how I was doing and my response was well not so good. In turn she responded, well that's great to hear how can I help you today ... ... That's great to hear?

Company response to consumer: Closed with explanation