Consumer complaint received 2017-01-29
Company: U.S. BANCORP
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
My home is being repaired right now due to a sewer leak. It has rendered it unlivable, therefore I am living in an apartment until all the repairs are finished. I have been living in an apartment since XX/XX/XXXX. 
About 4 months ago, I realized that my card had not come in the mail, I was still receiving mail at my home, and I called the bank, US Bank to inquire about it. They said it had been activated and there were multiple charges and PIN authorized charges as well. They filed a dispute and issued another card to me and gave me provisional credit. 
Come to find out this was not the only card they had sent out, and not the only card that was stolen from my mail. This went on for about 8 months. I had XXXX checking accounts so the XXXX I always used was fine, it was the other XXXX that the card never seem to come that was getting abused by thieves that had m been stealing my mail. Also they were ordering items and having them delivered to my address, at XXXX XXXX XXXX XXXX XXXX, TX XXXX. 
They got into my house as well and went through my files, now they have a copy of my ID and all my account numbers as well. This is now a full blown identity theft case. 
Now the bank froze both my accounts and they have taken {$11000.00}. Out of my main compromised account and they can not find it. 
They closed another account that had {$1100.00} it. I have yet to receive a check or heard any thing about my funds yet. They were closed XX/XX/XXXX. 
Also, XXXX of the account was compromised with an automatic withdrawal. They closed that account due to the thieves having my account number and opened me another account. Then closed it. Now, just the other day I look on their website and they have reopened the closed compromised account, and there are multiple unauthorized automatic withdrawal from XX/XX/XXXX. I called them about this and they told me that it was reopened from Fraud Prevention to give me provisional credit for some of the debit card charges from months prior. 
I told them it had been closed by me because of the automatic withdrawal that happened about a month ago, and they think that the new account ending in XXXX was the account that was compromised and not the original account. Note : The new account was also closed by them for unknown reasons. 
They are dealing with this very unorganized, they are not informing me of anything going, especially where my funds are. I am scared they lost them. I need some help dealing with them because I seem to get a different answer every time I call them. Explaining the situation over and over again. Last time I spoke with them, last Thursday XX/XX/XXXX, they were talking like the accounts were abused by me and that they were investigating me now,. I am the victim of a major Identity Theft and I want to use my rights against the banks accusations and I want them to find and released my money to me. If they do n't I might lose my house and car.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief