Consumer complaint received 2016-08-17
Company: TENET HEALTHCARE CORPORATION
State: SC
Product: Debt collection
Sub-product: Medical
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
My XXXX son was referred to ER XXXX. The XXXX XXXX XXXX messed up the bills and put my name down as XXXX XXXX instead of XXXX - they also messed up the discharge notes and said we should return in 24 hours to have XXXX when all they did was give him XXXX. When the bills went unpaid it went to Syndicated Office Systems - they were using a different name at the time i believe. They called me daily at inconvenient times and daily I told them they had to collect off my insurance as I 'd already paid {$700.00} of the {$1000.00} bill. They claimed they had and that my insurance had rejected it ( which has resulted in a tw year long fight with my insurance company ). My insurance company still to this date claim they never received anything. In the end, they called me at a really bad time - I went a little crazy at the caller and eventually, after a heated argument, asked what it would take to stop them calling. She said she needed {$150.00}. ( 50 % of the remaining balance ). I said fine and gave her my card details. Little did I realize that it would leave a huge black mark on my credit report because I settled but not in full. 

Fast forward to a few months ago. My wife and I are trying to buy a house and being quoted ridiculous mortgage rates despite putting down $ XXXX and only wanting to borrow $ XXXX. The problem appears to be Syndicated Office System 's mark against me. I disputed it with all XXXX agencies. XXXX removed it immediately and my score went up to XXXX. XXXX closed the dispute with no action taken. So I opened another dispute with them and they closed it with no action taken. So I called them and they said " oh, ok, you do n't owe the debt? We 'll open another dispute '' - and then they closed it with no action taken. I called them again and they told me that Syndicated Office Systems need to confirm the dispute and there 's nothing they XXXX can do. I 've not heard back from XXXX yet. I 've made many calls to XXXX - they do n't want to do anything about it because as far as they are concerned the debt is settled. I made XXXX last ditch attempt and called asking to speak to a someone at VP level or above. I explained the situation and said if they were still unwilling to do anything I would be consulting with a lawyer. She said she would open up an investigation at her end and they had a team that deals with complaints, however, I have to forward proof that they did not contact XXXX XXXX XXXX XXXX of SC. They can not provide me proof that they contacted XXXX, yet I have to provide proof that they did n't? Seems a little screwed up to me. 

My mortgage credit score is being worked out at XXXX when it should be up in the early to mid XXXX - all because of this company. 

I 'm at a loss of what to do now. The credit agencies wo n't remove it despite my insurance company saying the debt should have and did not go to them. 

I 've lost weeks, maybe even months of sleep over this and have resigned myself to paying tens of thousands more in interest on my mortgage than I should be. I 'm hoping by lodging this complaint that this company 's license will be revoked and the company shut down before they ruin someone else 's life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation