Consumer complaint received 2015-10-16
Company: WELLS FARGO & COMPANY
State: AZ
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo Home Mortgage/Wells Fargo Bank appear to have my wife and I ( XXXX XXXX XXXX and XXXX XXXX XXXX ) backed into a corner and facing foreclosure on a home my ( XXXX ) parents had built XX/XX/XXXX, and we have fully intended to try to keep, and still do intend to keep. Prior to our financial difficulties, we had tried several times to refinance XXXX mortgages into XXXX ( with Wells Fargo AND other lenders ), but due to the falling value on our home - with XXXX foreclosed homes on a street with XXXX houses - they all told us it was impossible to refinance unless we could come up with the difference in value ( about {$35000.00} ). 
We had also tried to convert our " Interest Only Payment '' Home Equity Line of Credit to a regular loan -per options laid out on the loan paperwork - MANY times in the last 6 or 7 years, when interest rates were low, and before our financial difficulties, but were told by Wells Fargo each time that we " do n't have that type of loan '' ( More on this later in the complaint ). 
Wells Fargo Home Mortgage appears to have sold the " paper '' on our XXXX Mortgage to an " investor '' that is refusing to participate in any of the current programs being offered to help people in our situation. 
Due to this " investor '' refusing to approve any modification on our XXXX mortgage, Wells Fargo is also refusing to any possible help or modification on our Home Equity Line of Credit ( XXXX Mortgage ). Even though we were denied help XX/XX/XXXX due to the " investor '' not participating in any help programs, Wells Fargo told us on our recent attempt for help that it did n't matter, and to try again, only to get the exact same result - " Our investor does not participate in modification programs, and since your Mortgage ca n't be modified, we wo n't even consider anything on your XXXX '' It should be noted that on our recent attempt for modification, it took over 2 months to get a decision, and our " Home Preservation Specialist '' was changed 5 or 6 times, with us having to provide documents again each time, and, only after WE called them trying to get an update on the progress. ( all changes and duplicate submissions are documented ) As far as our Home Equity Line of Credit is concerned, this could very well be classified as a " Predatory Loan '' that many banks were providing to consumers when we took this loan. Our contract was signed with Wells Fargo, not whoever they decided to sell our loan to. Wells Fargo should be 100 % responsible for helping us through this time, and not have to rely on whoever THEY decided to bring into the contract for a decision on modification. Wells Fargo also has made it more difficult for us to make a Mortgage Payment. We used to transfer money from our checking or savings account online or on mobile app to our mortgage account to make a payment, now, Wells Fargo has taken this ability away from us, and we must visit a physical Wells Fargo Location to make a Mortgage Payment. This is VERY inconvenient, and makes our payment late more often, due to the fact that our business takes us to parts of the country that has no Wells Fargo branches available. Due to the " investor '' not helping, and Wells Fargo refusing to consider anything on the XXXX because the investor on the XXXX wo n't help, we believe Wells Fargo is deliberately attempting to force us into foreclosure, so they can profit on the sale of our home due to currently rising home values in our area, and our current credit not being able to qualify for refinancing with them or another company - they have us trapped. The government programs now in place to help consumers having financial difficulties, and protect consumers against the Predatory Lending procedures that were being used by banks many years ago, have been unavailable to us as a consumer dealing with Wells Fargo.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation