Consumer complaint received 2015-08-11
Company: WELLS FARGO & COMPANY
State: PA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
This is filing another complaint against Wells Fargo Bank. I returned a call to Wells Fargo Debit/Atm Corporate Office. I Spoke with XXXX, and explained to her my grievance. She said she would look it up, and assign a case agent in this case. And XXXX told me that it would take ten working days to research. Ten working days? She was not a help at all, and does not help in my situation. I need the Well Fargo Bank to give me back my money immediately. Today, I checked my account and found out that they have taken {$45.00} for overdraft fee, and they have taken {$12.00} out of my checking account for Transfer Fee. There was a reversal of {$120.00} in my savings account, but they have taken the {$45.00} as overdraft, how in the world they keep taking money after money to a zero account and keep charging me with overdraft fee after overdraft fee? I have attached the activity I have in my account. This bank keeps getting my money from each of my account. They would reverse my other fee, and then take the money out to pay them the overdraft fee? This company is a vulture in the industry. How in the world the WF would not know that the hold in this account has been a mistake from the XXXX ( XXXX ), and the XXXX has already faxed their release of my account XXXX, XXXX in XXXX XXXX, and another in XXXX XXXX? They have taken money in EACH of my accounts, including the account of my son! What kind of business practice was this? Are all banks like this? Again, the XXXX claim was their mistake, if WF want to charge someone, they have to charge the XXXX who keep making mistakes in withholding my money although I have already told them and gave them the documentation that I have been a victim of Identity Theft! This was not my fault, why is it my family and I would suffer on this? I do n't know why it 's so easy for this bank to withhold my account immediately, but it 's so difficult for them to return it back to my account. Are they investing that small amount of money first that 's why they wanted to keep it for 24-72 hours? Everything is electronic now and it 's not making any sense to me that it will take them 24-72 hours to return my money. It 's my money, it 's already in my account, they just withhold it. To put it back, click on an option to return and then it 's back in my account, that 's it. I was told by the XXXX representatives, ( XXXX, XXXX, XXXX, XXXX ) that it 's their policy, and that 's how long the process is. So, it took them a minute probably to process the withhold in my account, and it 'll take them 3 days to return the money back to my account? It 's not making any sense especially that they have been told that the hold was a mistake, and that they have received a release fax from XXXX. This bank is very frustrating, and I ca n't say enough but this was not a good business practice, this is a fishy business practice. This bank will set you up to failure.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief