Consumer complaint received 2017-01-19
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo has scheduled my property to be sold at a foreclosure auction on XXXX XXXX, XXXX. 
I was informed today by XXXX ( XXXX ), a XXXX XXXX service that Wells Fargo has refused to review my application for a loan modification because the sale is scheduled within the next 30 days. 
I have documented evidence dating back to XXXX XXXX, XXXX, showing that I asked Wells Fargo representatives repeatedly to send me the necessary documentation to complete my request for the loan modification. 
My property was damaged by wind during a storm outbreak in XXXX XXXX in an area that was declared FEMA natural disaster area. The total damage exceeded {$25000.00}. All but my {$4300.00} deductible was paid by my insurance company, XXXX with the initial payment of {$13000.00} made within 10 days of the report being filed. The XXXX insurance check was made payable to myself, my wife, and Wells Fargo, because they were the mortgage holder. 
Wells Fargo gave a variety of conflicting information/guidance regarding the procedure for them to endorse the check, making it possible for me to hire a contractor to begin the necessary complete roof replacement and the drywall repair that was initially limited to the ceiling. 
For the endorsement of an insurance check, it took Wells Fargo from XXXX until XXXX to decide that they would disperse the funds incrementally and monitor the repair progress, even though they had been provided extensive information regarding the licensed local contractor via the voluminous bundles of paperwork that they sent, reviewed, critiqued, and requested a second time ( only to be shown that their concerns had been addressed earlier in the initial bundle that was faxed to them ). 
During XXXX and XXXX of XXXX, my property was exposed to torrential rainfall and almost daily storms that further damaged the property and resulted in the walls having to be repaired and repainted as well. That additional {$4000.00} damage was paid by XXXX and the check made payable to myself and the contractor, bypassing Wells Fargo because of their failure to make responsible and timely distribution of the initial {$13000.00}. XXXX even paid a {$700.00} emergency covering of the roof to my contractor in order to mitigate the damage to the property. 
Wells Fargo 's initial disbursement in XXXX to begin the $ XXXX project was {$3400.00}. I immediately complained that the amount was ludicrous and requested that an additional {$4000.00} be disbursed. That request, like all routine requests, required numerous days for review, approval, and disbursement. 
I was informed by Wells Fargo that no further payments would be made until the mid-project inspection was completed and reviewed. 
On the day that the contractor began work on the roof, I requested WF to schedule the mid-project inspection. That took a number of days for the process to begin, preventing the contractor from immediately beginning work on the drywall. 
The mid-project inspection was accomplished in less than 30 minutes with absolutely no finding of any irregularities. 
After receipt and review, more time passed until I received the disbursement to begin the drywall repair on this two-story house. That disbursement was only {$1900.00}. 
This delay, incompetence ( admission that they submitted the incorrect form to their committee and multiple referrals to their Home Preservation Department which handles short sales and upside-down mortgages, not one like mine with $ XXXX in equity ), and redundant reviews continued throughout the repair process. The final disbursement of {$1700.00} was not made until XXXX XXXX and the repair work was not completed until after XXXX. 
Meantime, Wells Fargo included the 90-day grace period given by FEMA to mortgagees affected by the natural disaster and locked us out of our WF mortgage account, demanding full payment of the arrearage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief