Consumer complaint received 2015-09-21
Company: AMERICAN HONDA FINANCE CORP
State: VA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Taking out the loan or lease

Complaint:
In XXXX I put a significant down payment on an Acura XXXX form XXXX XXXX in Virginia XXXX, with some financing help through Acura Finance Corp. Now American Honda Finance Corp XXXX I made my monthly payments to American Honda Finance Corp. for approximately 2 years before I was offered a lower interest rate on the loan from XXXX Bank in XXXX VA. In XXXX XXXX XXXX Bank took over the loan and I began to make monthly payments to XXXX Bank up to XXXX XXXX XXXX when I made a significant payment to purchase the car outright, yet never was given the title to the car. Since that time my wife and I have spent hundreds of hours in the Bank and on the phone with various departments at the Bank, the Honda Finance Corp., the Federal Reserve and the Attorney General of XXXX and XXXX to get the title to my car, all time taken away from XXXX our jobs costing us XXXX dollars. As of today XXXX XXXX, XXXX I still do not have the title to my car. This is my families only car to get us to work, groceries etc ... Unfortunately we were left with little choice but to have to drive this car without proper registration or tags, which we could not get from the XXXX without the title to the car. Since XXXX XXXX XXXX my wife who is the primary user of the car has been pulled over countless times and been ticketed at least twice resulting in court cost, XXXX fees and a suspended license. All the while why we visited the bank pleading for our title only to be put in the middle of XXXX XXXX Bank XXXX Honda Finance Corp. to get our car title which we have not even been able to pay property take on for over XXXX years. XXXX Bank 's various departments told my wife and I we had to get documentation from Honda while Honda told us that they could not release these documents to either my wife or myself since we did not own the car, XXXX bank owned the car. At the same time XXXX Bank said that they could not get the documents from Honda Finance Corp that would lead to us getting the car title. We spoke to people from every department at XXXX Bank just to get the same run around. Finally about three weeks ago on an unrelated matter my wife was at the XXXX and inquired as to who held the title to our car if we did not. The XXXX told us they showed that the car was a leased car through American Honda Finance Corp. So again we made more calls and my wife made more visits, now in tears, to the bank only to be told this would be taken care of immediately and someone would get back to us in regards to getting our car title. As of today no one has. At the advice of the Department of Motor Vehicles I have contacted the XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, The XXXX Attorney General 's office and the Federal Reserve, which I am doing today. My wife and I have do not have many friends or family in XXXX to borrow a car from since we have only lived here fro 5 years, XXXX of which, we have been hijacked of our rights, and car by XXXX Bank and Honda Financial Corporation. Today we learned from Honda Finance Corporation that no one from XXXX Bank has contacted them in regards to our account since XXXX. I called the local police to ask if there was some way I could get any paper work so that my wife and I could drive our car until this issue is resolved and they could not. In fact they advised me to drive the car until I received another ticket and this time not settle out of court but go before a judge. I am today filing complaints against XXXX Bank as well as Honda Financial Corporation in the hopes of first getting the title to my car which I should have rightfully had on XXXX XXXX XXXX or their about when I paid off my car. How could I pay so much money to a bank that seemed to never even hold the title to my car. This entire ordeal over the past two years has cost my family not only thousands of dollars,

Company response to consumer: Closed with explanation