Consumer complaint received 2020-09-28
Company: HUNTINGTON NATIONAL BANK, THE
State: IN
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
On XX/XX/2020, I opened checking account on line with Huntington Bank. I signed up for the {$500.00} bonus, and that was the only reason for opening the account. I received an e-mail that my account was approved for bank-to-bank transfers. I initiated a transfer with Huntington Bank on line on XX/XX/XXXX of {$25000.00} from my XXXX account. These funds were immediately removed from my XXXX  account on XX/XX/XXXX, but were not posted to my Huntington bank account. 
On XX/XX/XXXX at XXXX XXXX. I received a receipt from Huntington Bank stating that my {$25000.00} was returned to my XXXX  account and should show up in my XXXX  account within 3 business days. My Huntington Bank account was closed by Huntington Bank. When I  called Huntington Bank, I was not given a reason or explanation as to why my account was closed. And the {$25000.00} still is on hold by Huntington Bank. They insisted that I go to the bank with ID which I already entered on line when I opened the account. I live about 50 miles from one of their branches so traveling to their branch is not an option. They said if I go to the branch, it would not help to get my money back, only to open an account.

I have receipts that Huntington Bank received my funds and approved my account.

I WOULD NEVER want an account with Huntington Bank, after being treated so shabbily by Huntington Bank. But they still have my  {$25000.00}, and the funds did NOT show up in my XXXX account within 3 business days. It has now been 26 days since the the funds were removed from XXXX Savings Money Market account. And the funds are still missing. I really need that money! 

I do have the following questions : 1. Why was my Checking Account closed? 
2. Why was I denied a Checking Account?

3. Why was my {$25000.00} never posted to my Huntington Bank Checking Account?

4. Why was my {$25000.00} not returned to my XXXX Account as promised many times? 
5. When will my {$25000.00} be sent to my XXXX Account? 
6. When will my {$25000.00} be received in my XXXX Account? 

I have no idea, why they cancelled our agreement for the new account offer of {$500.00} bonus. But that's okay with me. But, I want my money returned. I am entitled to the return of my {$25000.00} plus {$500.00} bonus, plus interest for time lost. I did not cancel and was not told why Huntington Bank cancelled at my expense. 

Every day since XX/XX/XXXX, I have spent many hours a day with Huntington Bank Customer Service and other Huntington Bank personnel, 3-way calls and also with XXXX Bank. I still have not received my money back from Huntington Bank and returned into my XXXX Account as promised. When I last talked to XXXX XXXX of Huntington Bank, he said, " XXXX is working on it. '' I want my {$25000.00} returned and my life back to normal, the way it was prior to the painful mistake of doing business with Huntington Bank. THIS IS TRULY A NIGHTMARE!!! 

XXXX Bank denied the responsibility for the transfer because they never received the money back. I am looking to Huntington Bank to put a tracer and locate the funds. 

The {$25000.00} still has not been returned to my XXXX account. HUNTINGTON BANK HAS NO RIGHT TO KEEP MY {$25000.00}. I want the funds returned to my XXXX account immediately. And the Bottom Line is : IT IS MY MONEY!!!

Company response to consumer: Closed with explanation