Consumer complaint received 2017-05-01
Company: Paypal Holdings, Inc
State: TX
Product: Credit card or prepaid card
Sub-product: Gift card
Issue: Trouble using the card
Sub-issue: Trouble using the card to spend money in a store or online

Complaint:
This is a system wide issue. Hundreds if not thousands of people were affected. You probably have had hundreds of complaints already.     Basically Paypal was hacked. All gift cards sold by paypal digital gifts via   XXXX   were compromised and all of the gift cards people bought were stolen and all the amounts were  XXXX  upon using.      Paypal  has responded and after months of fighting they said they would refund the original payment method, HOWEVER, a lot of people paid with   XXXX   gift cards.  XXXX  states there is NO WAY for them to recover the gift card # 's or re issue new gift cards.     So in fact paypal says they have refunded but in actuality the customer is NOT made whole again because we can not get back the   XXXX   gift cards.  XXXX  states their system was changed after the split from paypal and they are unable to locate the refunded gift card # 's. It is not typical a customer hold on to used gift card # 's months and months after they were used and we did not expect a hack.     This  is UNACCEPTABLE! Paypal needs to either find the   XXXX   gift card # 's, reissue new ones, or just refund in  cash.     They have refunded some of the items below including {$55.0 0} I p aid by credit card. The biggest problems are the ones they refunded back to the  XXXX  gift cards. No one can find out what those gift card # 's were and how to re use them!     This is the email I sent paypal : Hi, here are the list of the gift cards that were stolen due to your data breach / data hack. I was refunded for a few of these already, but I am unable to determine which  XXXX  gift card codes were refunded and which codes correspond to each.     PLEASE respond with each and every code and the value of them written very clearly in LIST format please!     I have taken the liberty of listing each below.      1.    {$100.00}   XXXX   XXXX   Gift C ard x 1 O  rder date  XX/XX/XXXX   Item #  XXXX  Transaction ID :  XXXX  - {$20.00} Coupon ( Please refund this directly to my Paypal account since I do not know coupon code at this time ) - {$80.00} Voucher ( Please credit my  Paypal  account or provide Voucher # so I can use ag ain ) 2.    {$100.00}  XXXX   Gift Card x 3  Order date   XX/XX/XXXX   Item #  XXXX  Transaction ID :  XXXX  - {$200.00} Gift Card ( Please credit my  Paypal  account or provide gift card # so I can use again ) - {$55.00} Credit card ( Please refund directly to my paypal account ) - > THIS WAS ACTUALLY REFUND ED 3.    {$200.00}  XXXX   Gift Card x 1 O rder Date :  XXXX / XXXX / XXXX  Item # :  XXXX  Transaction ID :  XXXX  - {$150.00} Gift Card ( Please credit my  Paypal  account or provide gift card # so I can use again ) - {$20.00}  XXXX   XXXX  ( Please credit my  Paypal  account or provide gift card # so I can use again  ) 4.    {$100.00}  XXXX   Gift Card x 3 Or der Date :   XX/XX/XXXX   Item # :  XXXX  Transaction ID :  XXXX  - {$100.00}  Gift Card  - {$100.00}  Gift Card  - {$20.00}  Gift Card - {$20 .00} Gift Card - {$14.00} Gift Card ( Please credit my  Paypal  account or provide gift card # for ALL OF THESE so I can use again ) This is very poor customer service if all these funds are not returned to me very soon.   I also need you to be very clear with each and every code for gift cards, vouchers & coupons so they can be used again right away. I would much rather prefer you just credit my paypal account directly.

Company response to consumer: Closed with monetary relief