Consumer complaint received 2018-03-08
Company: WELLS FARGO & COMPANY
State: PA
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Wells Fargo IRA CDs IRA savings account XX/XX/XXXX XX/XX/XXXX XXXX XXXX called my wife to review accounts including upcoming IRA CDs due to mature XX/XX/XXXX. I asked while on phone most are joint accounts I need to review as well. XXXX left his number to call, which I called on XX/XX/XXXX spoke with XXXX on my IRA CD due to mature on XX/XX/XXXX. When I asked about larger IRA CD of {$56000.00} he told me that did not mature until XX/XX/XXXX, I said that must be a mistake. I was assured by XXXX XXXX at a meeting in XX/XX/XXXX with XXXX XXXX that we were all in agreement that CD would not renew upon maturity. I made it crystal clear I did not want the CD to renew in person and called XXXX to remind him the week of maturity. He assured me it would not renew. However, XXXX did the exact opposite and let it renew. I have a IRA money market account that in the past many times CD 's that matured were put into my IRA mma. XXXX failed to act as promised. I told XXXX XXXX that I want this resolved and he said he would contact the resolution team to handle. 
XX/XX/XXXX After talking with class action suite Attorneys they said to get a history off all accounts which I instructed XXXX to do. 
XX/XX/XXXX XXXX called to tell me I was lucky I was XXXX XXXX. Is that a resolution? I told him that was the wrong answer. 
XX/XX/XXXX I had called XXXX # on letter, they said to call XXXX and I talked to XXXX XXXX who sent me to XXXX and onto supervisor XXXX XXXX at XXXX and got NO calls back. 
XX/XX/XXXX After 40 minutes on hold I was referred to XXXX XXXX XXXX in N. Carolina XXXX said he would resolve issue and send forms to rectify the problem. Never got forms or a call back. 
XX/XX/XXXX As per my financial advisors while at office we called XXXX at XXXX branch, left voice mail, sent fax and email to XXXX indicating not to renew CD 's maturing on XX/XX/XXXX. NO Response. 
XX/XX/XXXX After no response advisors said go directly to the Bank to demand response and to stop CD 's from maturing and transfer into money mkt. IRA account. 
XXXX went to bank with my wife, XXXX would not meet with us, was very ignorant, so I asked manager XXXX to help, which she did. She called corporate to walk us through a process for all CD 's to be transferred into mma for both me and my wife. 
We were told the forms will come in mail, no forms came since XX/XX/XXXX and XX/XX/XXXX. 
XX/XX/XXXX I called XXXX to say I never got forms, she could not believe it but said she would look into it. 
XX/XX/XXXX I called XXXX back, she said still trying to figure the disconnect?? This is the third time resolution team was notified on same problem. 
XX/XX/XXXX I called corporate office of CEO XXXX XXXX and talked to XXXX, she will investigate problem and talk to resolution team. Got a call back from XXXX at XXXX to say resolution team can not talk to me but still looking interpreting XXXX request of XX/XX/XXXX. She emailed XXXX to call me and up date me. XXXX called to say she could not believe what is going on and no customer should have to go through this. I told her I deserve compensation after waiting months for my own money and no response! She agreed. I told her both XXXX XXXX and XXXX XXXX both transferred funds in 4 days, she said she would discuss with district manager XXXX XXXX. 
Wells Fargo Account # s XXXX XXXX both XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief