Consumer complaint received 2022-12-14
Company: JPMORGAN CHASE & CO.
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Dear XXXX, I am XXXX XXXX , the CEO of " XXXX '' XXXX XXXX XXXX ) XXXX I am applying to you in connection with a payment transaction XXXX, which was made on XX/XX/2022 and has been blocked by JPMORGAN CHASE BANK up to the present moment. You can see all the necessary information on this case below. 

On XX/XX/2022 XXXX XXXX sent a bank transaction in the amount of XXXX XXXX dollars from its currency account at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : XXXX to the account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX XXXX XXXX XXXX XXXX. The purpose of payment was PAYMENT FOR XXXX UNDER CONTRACT XXXX XXXX XXXX. 
XXXX : XXXX Sender 's Reference XXXX value date XXXX XX/XX/2022 The bank transaction was blocked by JPMORGAN CHASE BANK XXXX XXXX XXXX XXXX XXXX latest status XXXX. ON HOLD. 
XXXX XXXX is a company engaged in the supply of agricultural products such as vegetables and fruit. The company fulfills a social mission in the field of food supply, contributing to the development of agriculture. 
On the basis of the contract made with XXXX XXXX XXXX XXXX XXXXXXXX XXXX on XX/XX/2022 the agricultural products were purchased in XXXX and the bank transaction in the amount of XXXX XXXX dollars was made to pay for this purchase. 
XXXX XXXX is not on the sanction list. XXXX XXXX XXXXis not on the sanction list either. 
The delay of the bank transaction in the amount of XXXX XXXX dollars to the bank account of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX has a negative impact on providing XXXX with XXXX products. It also blocks the development of agriculture in both XXXX and XXXX. 
Due to the delay of our bank XXXX XXXX XXXX has already paid its dept to XXXX XXXX XXXX  from another account. 
On XX/XX/2022 " XXXX XXXX XXXX submitted a request to JPMORGAN CHASE BANK ( the email address is XXXX ), but there was no reply back to us. By now the transaction neither has been returned to the debtor bank nor has been directed to the receiver. At the same time the products mentioned above have already been sent from the supplier in XXXX to the XXXX XXXX and have been received by the charterer. 
Please check the current status of this transaction and come to an agreement to get it back so that we could regulate this issue. 
Thank you for your understanding and cooperation. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation