Consumer complaint received 2022-02-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/XXXX XXXX listed my credit score above 700 and it remained above 700 until XX/XX/XXXX. I received a critical alert from XXXX and noticed my score dropped XXXX points. I called XXXX requesting assistance to confirm why my score had dropped significantly when my financial situation had not changed, balances had decrease and payments on all accounts were timely. 

The XXXXXXXX Customer Representative stated a payment on a charged off account would cause a major negative impact to my score. 

I have one charge off account with a balance that was transferred to collection company in XX/XX/XXXX but the company was not listed on my report and no payments were made on the charged off account. I never consented to have my SSN, date of birth, address, name or account information shared to any company nor was I notified my account had been transfered. Furthermore, the balance reported by bank of america did not decrease? 

The agent submitted a dispute to the bank of america account ending ( XXXX ) for inaccurate information and told me to wait 30 - 60 days for the results. I requested that the results of the dispute be shared with XXXX and XXXX. 

I contacted bank of america by phone and visited the branch to get proof of payment and to inquire about the company contacting me stating my account had be transferred. 
After investigating my concerns a bank associate confirmed a teller made an error by applying a payment to my charged off account in XX/XX/XXXX. I was also informed my account was not transfered. I was concerned my data had been leaked the entity contacting me about a boa account had all my account and personal information. A security freeze was added to my consumer file. 
XX/XX/XXXX I receive a letter from the same company claiming to be the new servicer of my account, stating a payment was returned non-negotiable and unpaid. A teller makes a mistake, I have call, write and make visits to the bank, file disputes to all three credit bureaus and risk losing my job and clearance after a huge decrease in my credit score.

Six weeks later bank of america reported the disputed XXXX payment was accurate. 

I submitted another dispute with XXXX in XX/XX/XXXX. Bank of america reported the disputed XXXX payment as accurate on XX/XX/XXXX. 

A different company has contacted me with my SSN, date of birth, name, address and all account information stating my account has been transfered from the last collection agency. 

I have submitted over 20 disputes against bank of america for inaccurate reporting, the disputes are not researched boa immediately reports disputed information as accurate to all consumer report servicers. I provide proof but the inaccurate information is never removed or updated. 

NO PAYMENT WAS MADE ON THE CHARGED OFF ACCOUNT ENDING IN XXXX ( bank of america ). All attempts to correct bank of america 's mistakes have been unsuccessful. I have wasted time, money and other resources to get this matter resolved. I am contacting CFPB as a last resort before retaining an attorney.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation