Consumer complaint received 2022-04-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
on XX/XX/XXXX I was stop by police in XXXX, CA and i was taking to jail and my wallet with my Bofa-XXXX XXXX  ( plus car title, social security card net-spend debit card and some other debit card from other bank accounts as well was all inside my wallet ) on me at the arrest when i was booked into the jail my wallet wasn't in my personal property bag i told the XXXX at the jail he said i have to speak to the arresting XXXX which i told him only took me to jail and is no longer here in the jail then he said to save my arrest report and when i get release from jail to follow up to see where my belonging where at so i wasn't release for about XXXX later on XX/XX/XXXX which as soon as i gotten release from jail i checked my bank of America Edd card account and notice all my money was gone i then spoken to a bank of America representative to find out where all my money went which i learn that on the dates i was in jail between XX/XX/XXXX thru XX/XX/XXXX there was a lot of different purchases in different amounts also ATM withdrawals all in total of {$3400.00} from card ending in XXXX which i then filed a claim for that amount of {$3400.00} claim # XXXX on XX/XX/XXXX or around that date the bank cancel my old card ending in XXXX and sent me a new XXXX however i never received any credit for the amount in question like i was told by bank of America claims department i will get after 10 business day while they investigates my claim however i was mailed a letter just reads XX/XX/XXXX ( { We've completed our review of the above referenced claim and have determined that no error has occurred in this instance. we now consider your claim resolved. what you need to know the transaction activity in question was authorized and posted correctly to your account. } ) soon after this i sent in a fax of a arrest report from the XXXX department showing time i was in jail from to release date then i sent another fax with my i.d card and another with a statement of facts handwritten from me saying i never gave anyone permission to use my debit card or my account and i have no idea how or who made these transactions while i was in XXXX for the XXXX which i then reopened about another XXXX same claims all by speaking to the claims supervisors helping me try to get the money that was stolen from me while i was in jail which i really cant believe that bank of America still cant tell me why I'm not able to get my money back from whoever took my money and its not XXXX XXXX and yet i cant get any results from bank of America in regards to this claim # XXXX for the amount of {$3400.00} which was all the money i have and I'm staying in my car and looking for a job trying my best to move forward in-till i get my money back then i know ill be OK.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation