Consumer complaint received 2015-06-20
Company: WELLS FARGO & COMPANY
State: WA
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This is in reference to what I complained about here : Case number : XXXXLet me explain. I stopped paying on my mortgage back last XXXX in reference to the complaint listed above regarding not being able to continue to pay the mortgage because the INSURANCE company decided to raise the insurance on the property from XXXX to XXXX a yr. I LEFT. The Travelers told me the firehouse, that is exactly XXXX Miles from the house, MOVED XXXX miles in 2 years when the XXXX and XXXX plates move XXXX in 10 years. Hmmm. The travelers said the movement was due to XXXX shifting. Really? LameXXXX excuse. 

I then went to another local insurance company XXXX and they " Could 've '' given me my insurance at XXXX but, since my then fiance ', claimed on her insurance, on a house I DID NOT own nor was a part of the DEED, burned to the ground due to a kitchen fire. Well, the wonderful TRAVELER 's Insurance BLAMED ME, since we are now married. Really? Are you serious? I would have to wait until XXXX 2015 to GET insurance. I LEFT and took a job XXXX where I am now. 

So, the house XXXX is schedule for foreclosure on XXXX XXXX. I STOPPED IT. I was the victim of an unscrupulous and CRIMINAL Real estate agent in XXXX XXXX XXXX XXXX. He NEVER put a LOCK BOX on my home for 5 months since XXXX XXXX XXXX when I listed it UNTIL XXXX XXXX XXXX. The house was left WIDE OPEN and was vandalized. 

Long story short, all the details are attached, but I hired a NEW agent who sold the house in 3 weeks. Well, XXXX XXXX XXXX, attached, is FORCING the forceclosure since Wells Fargo Home Mortgage is NOT and REFUSES to communicate with them. The date is XXXX XXXX XXXX and we have a SIGNED and ACCEPTED OFFER in place which WELLS FARGO is AWARE OF. 

They are NOT doing a XXXX thing to STOP the foreclosure yet they are dragging their feet with regards to this process. My new agent is XXXX XXXX XXXX XXXX XXXX in XXXX. She 's having a difficult time speaking to them as well. THEY DO NOT COMMUNICATE. THEY sit on their XXXX and I AM the XXXX that Constantly Calls them, XXXX XXXX, my home preservation specialist, who 's TRYING HARD to work with his people but they do n't communicate with them. 

I CAN ONLY FAX them and yet, XXXX just told me yesterday that he JUST got the ability to EMAIL ME. I FAX and FAX and FAX and have records of all faxes from eFax. 

I THREATEN and do not respond. I call them and DO NOT RESPOND. THIS HOUSE WILL SELL but they WILL NOT STOP THE FORECLOSURE PROCESS because they DO NOT WANT IT TO SELL. IF THEY DID, they 'd call XXXX XXXX XXXX and STOP THE FORECLOSURE which XXXX XXXX TOLD ME THEY WOULD DO. 

I have faxed documents to them XXXX, XXXX and XXXX times only to receive letters and calls stating they do not have the information I have faxed which the records PROVE success in transmission. 

THIS IS CORPORATE XXXX and WILL NOT BE TOLERATED. I 'm tired of the INACTION and LACK OF COMMUNICATION. I 'M TIRED of the CORPORATE XXXX and LIES. XXXX XXXX, whom you contacted in the corporate office LIED to you about NEVER receiving information from me when he indeed faxed me and I proved it. He 's NEVER communicated with me since. He 's NEVER told me he 's been in receipt of my constant faxes to the number HE TOLD ME TO SEND to from now on. The executive office DOES NOT CARE about the fact that they are going to get XXXX Percent back on their money and would rather sell it at foreclosure. 

IF THEY STOP THIS PROCESS and DENY the SHORT SALE, which, XXXX XXXX TOLD ME that once it 's in SHORT SALE STATUS, the FORECLOSURE WILL BE SUSPENDED, they will BE SUED for obstruction, inaction, mental distress and punitive damages ranging in the millions. By the way, if they think I 'm kidding : WATCH ME!!!!!!!!!!!! 

I sued a XXXX company and won for employment breach of contract, thus receiving XXXX cash award.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation