Consumer complaint received 2017-03-23
Company: Unlimited Progress Corp
State: IL
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I went to the emergency room at the XXXX XXXX after I had XXXX at a nursing home. I was taken to the hospital by an ambulance called by the nursing home. I received medical attention at the XXXX XXXX and was released many hours later. I did not have insurance. I returned back to XXXX XXXX a few days later still having major problems with XXXX and XXXX due to my original fall. Again, I went to the emergency room at XXXX XXXX and was told nothing was wrong and released some hours later. Again, I had no insurance. A month or two later I received a bill from XXXX XXXX with fees for all the doctors, labs, medications, XXXX, XXXX 's and the ambulance service from the original visit and the all such fees from the second visit. I called XXXX XXXX explaining I had no insurance, no means to pay for the bill I received from them and they put me through to their financial aid department. The XXXX XXXX XXXX XXXX Department representative asked me many questions as she filled out forms over the phone for me to see what they could do for my situation with all the bills I had received from the hospital. I believe she sent them to me, I signed them sent them back and a few weeks later I received a statement from the XXXX XXXX XXXX XXXX Department saying I was qualified for 100 % payment by the department and all my bills with the hospital including all doctor bills, ambulance service, medicals treatments, labs, XXXX, XXXX 's and any other bills from both visits to the hospital were removed or paid by them or XXXX. A month or two later I received the first notice of delinquent bills in collections from Creditors Discount & Audit Co. at XXXX XXXX XXXX, in XXXX, IL XXXX Tel : XXXX. I called Creditors Discount & Audit Co. immediately and explained all of the bills they showed that I owed were removed/XXXX or paid by XXXX XXXX XXXX XXXX XXXX and that they needed to speak with them as to those bills. The representative from Creditors Discount & Audit Co. became rude and said no these are your bills and you must pay them. I said no they are not and to cease and desist any further collection activity or any further contact to my home or I would direct them to my attorney and or form a complaint with the FTC. The Creditors Discount & Audit Co. continued their attacks on me and my finance in attempts to collect these debts ever since then and tried of this abuse. Creditors Discount & Audit Co. has been reporting this to all credit bureaus, during their constant illegal assaults, illegal collections activities against me since the original letter I received from them back in XXXX of 2014. I have sent them by mail, faxed them the statement from the hospital, formerly disputed their bills in writing and Creditors Discount & Audit Co. denies they received anything from me, continues to report falsely to the credit bureaus and continues to illegally pursue collection efforts for these bills that were all from my two emergency room visits to XXXX XXXX. Also, I had a third visit for all my symptoms from the fall as I continued to have major problems with not being able to XXXX, XXXX that would not stop and upper XXXX XXXX that keep getting worse by the day so I went to the emergency room at the XXXX XXXX where my XXXX works to find out that XXXX XXXX had totally misdiagnosed my injuries from the fall I had had indeed XXXX and that was causing all of my symptoms. I also, told this to XXXX XXXX upon speaking with their financial aid department representative the day she and I filled out the paperwork over the phone. My visit to XXXX XXXX has nothing to do with the delinquent bills with Creditors Discount & Audit Co..Please help

Company response to consumer: Closed with explanation