Consumer complaint received 2020-03-28
Company: Helvey & Associates, Inc., Warsaw, IN Branch
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I sold my house on XX/XX/2019. I had nowhere to live until XXXX of 2019, so we went on a motorhome trip north. I had my electric disconnected and told the lady I would not be at my new XXXX address until XXXX/ XXXX of 2019, to send any bill or deposit left over to my parents house in XXXX XXXX , and if the bill goes out after XX/XX/XXXX to send it to my XXXX address. I never got a bill or deposit from XXXX XXXX. When I got back from my motorhome trip and into my new home end of XXXX, I checked my XXXX XXXX account to see a XXXX  balance. 

About a few weeks later I opened a bill ( old mail that came to my house ) that said I was late on a XXXX XXXX  bill payment. I logged into my XXXX XXXX bill and it still said I had a XXXX balance. I also called XXXX XXXX  and the lady told me I had a XXXX balance. She told me everything was fine. This was in XXXX. 

I just did my yearly credit report check and there is a creditor saying I never paid my final {$190.00} electric bill to XXXX XXXX. I called her and told her I did and I checked many times and had a XXXX balance. She said I must have not paid it within the three week limit and it was XXXX out and sent to credit. So all they saw at XXXX was the XXXX   balance. 
I told her I never got the bill from XXXX at my parents, and everytime I logged in the balance owed was XXXX. I would gladly pay the bill if owed but this needs to be taken off my credit now!! This is a disgrace I have perfect credit!!!!!! 

She was rude and refused to take it off my credit report and wanted the money. I told her I refuse to pay the money if it is going to stay on my credit report and. that is ridiculous and she needs sued. She is a conartist. I never got this bill and I have stellar credit. I never knew anything about this bill until today I checked my XXXX account many times. She hung up on me, because I was very upset with her and she deserved my outrage. 

I called XXXX XXXX ( XXXX XXXX Florida ) and they said they sent the final bill to the XXXX address the day I turned off the service. I did not live in the XXXX residence they sent it to until XXXX and sent nothing to my parents ( in XXXX XXXX Florida ) where things were suppose to be sent. They had no record of my parents address. I told them they need to call this creditor right now and explain that they messed up and they refused. They said I had two weeks to pay the bill ( which didn't exist when I moved out of town ). I explained I was traveling and I never got anything from them, nor did my parents ( XXXX XXXX Florida Address ), and had called them last fall about this when I had something that said I had a late payment in mail that had been swarming around lost in the postal system and had a XXXX balance every-time I checked. 

I have nothing else on my credit. I ALWAYS pay my bills ontime. I want this taken off my credit report!!! i want it taken off now!!!!! and I will gladly pay it if it is taken off, but I never knew about this!!! I am not going to pay a company that has fraudulently attacked my credit!!!!!! This company needs to be sued. I never got anything from them.. nothing!!!!! I called XXXX!!! XXXX has a one star rating on XXXX their customer service is so bad. 

I called XXXX and checked my account a few times last fall my balance was XXXX. Nothing was mentioned about this bill online. This is not alright. I want this taken off my bill now!!! This company is FRAUD!!!! XXXX XXXX  should be ashamed they never sent the bill to my parents house and instead sent it to my XXXX ( XXXX ) home two months before I moved in!!!!!!! I knew nothing about this until tonight, I assumed everything was covered. The lady at XXXX told me I had no balance in XXXX. I was clear to the lady that I would not live there until end of XXXX. I was very clear and employee incompetence is behind all of this. they didn't even have my parents address on record!!! 

VERY UPSET!!! This company is being unreasonable and offensive!! They are rude arrogant and vultures.. I want this off my credit report now! This is fraud.!!! I've no reason to pay it unless they fix this mess!!!!! They need to fix this now!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation