Consumer complaint received 2023-01-14
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I am filing a complaint, as an appeal to an earlier complaint submitted, Case number XXXX. That case has been closed, without my consent or approval. 
The Consumer Financial Protection Bureau ( XXXX  ), has identified that Wells Fargo has violated the law regarding Auto Loan Servicing, Home Mortgage Servicing, and Consumer Deposit Accounts. XXXX XXXX XXXX XXXX. XXXX. In this case, I was a victim, and absolutely harmed financially by Wells Fargos servicing of my Home Mortgage. I could provide further details, if requested. 
Once I learned of the settlement, I promptly submitted a complaint with the CFPB, through their website. Case number XXXX. 
Wells Fargo responded, as is their responsibility in terms of the settlement. In their response, Wells Fargo was dismissive, and states, we were not able to validate the assertion we refused to provide this information. 
I do not accept this, they did refuse to provide information on a number of occasions. They can't validate this, because these conversations and document transfers all took place over the phone or fax machine. ( Email interaction was never offered, or even allowed ). Also, at the time, when I asked for written confirmation, it was stated that they were unable to provide that, due to company policy. In every case, they covered their tracks because they had the upper hand. If I asked for something in writing, rather than discuss over the phone, they would state that they could not provide that, and refuse to move forward with the process. When I asked to email, rather than fax documents, I was told that they were unable to receive emails. This was in XXXX. 
I asked the CFPB, how I can appeal this decision by Wells Fargo. I was told to submit feedback, again through their website, to my original complaint. I have, and I am still awaiting a response from Wells Fargo. 
With this in mind, Ive chosen to submit a new complaint, including the initial response from Wells Fargo, as attachments. It is my view that Wells Fargo simply dismissed my complaint because they can. There doesn't seem to be an alternative to their decision. Also, they are continuing to operate in the exact same bad manner that they were charged with in the first place. Simply denying that they have done anything wrong, and not providing any further information to support their position. Further more, since my mortgage has been sold to another company, they state that they are no longer the servicer, nor do they have any responsibility for the mortgage. This is even though they are the organization who serviced the mortgage, and modified the mortgage, prior to it's sale, which continues under the same unfavorable terms to this day. 
I am asserting that Wells Fargo is not only acting in bad faith with regard to this settlement, they are also using the exact same style of bullying that has been occurring for a decade or more. I would like to be added to the settlement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation