Consumer complaint received 2017-08-31
Company: Aspen Yo LLC
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
My mortgage loan is being handled by a shady company named XXXX XXXX. I looked them up and see many complaints online and also see that they had a disciplinary regulatory action taken against them relating to their license. I have an FHA loan for my home that was transferred to XXXX XXXX. After suffering a medical emergency and being out of work for several months while recovering I defaulted on my loan. As soon as I was back to work I contacted XXXX XXXX and was able to negotiate a loan modification. I paid on this as agreed for 7 months and then XXXX XXXX told me they made a mistake on the amount I owed for taxes. They told me I had to pay them a lump sum of {$16000.00} to resolve the matter, and if I did not do it they would kick me out of the modification. I now have a foreclosure sale date set for XXXX XXXX. This company miscalculated the tax rate and picked a number out of the air and then added an extra {$10000.00} in late fees and legal fees to stop me from having a chance to save my home. I make a decent living and this is an avoidable foreclosure but XXXX XXXX could care less. 

I purchased my home in XXXX and the loan was originally with XXXX XXXX XXXX. Over time it was transferred to several servicers, and finally ended up with XXXX XXXX. When I bought the home I was working for XXXX, but after many years with them was terminated in XXXX. I decided to start my own business, and invested a substantial amount of my savings to start a XXXX XXXX business. It soon paid off and I was making a good living. Then in XXXX my XXXX burst and I had to have emergency XXXX. I was out of work for seven months. I exhausted my savings trying to stay afloat and went delinquent on my mortgage payment because of this situation. 

I applied for a loan modification in XXXX XXXX after I was back on my feet at work and ended up getting approved. I made my modification payment as agreed for 7 months but then XXXX XXXX claimed that they had miscalculated the taxes and that I needed to make a lump sum payment to them of {$16000.00}!! I did not have that kind of money sitting around and was not able to comply. As a result, they said the loan modification was invalid and XXXX XXXX refused to accept my monthly payment. 

I have tried to have a civil discussion to resolve this matter but have made no progress. I have requested a review for a new modification that would encapsulate whatever legitimate delinquent taxes I may owe, but cant get XXXX XXXX to consider this. On top of that they just charged me a {$10000.00} foreclosure fee so that my arrearages are even more difficult to reinstate. I feel XXXX XXXX is not following FHA guidelines. I was making my modification payments as agreed, then they detected an error on their side ( or fabricated an error in order to find a way to steal my home from me ) and demanded a lump sum payment. That is not the way an FHA loan is supposed to be serviced. XXXX XXXX has been making up the rules as they go along and hanging me out to dry. I have asked them to document the taxes owed and they have failed to do so. I believe they are trying to charge the rate for XXXX for past years in order to line their own pockets. Additionally, XXXX XXXX has not provided me with Occupied Conveyance paperwork as required on an FHA loan and has not offered the option of mediation, which is required in the state of New Jersey. Please consider this another formal complaint against this bad company.

Company response to consumer: Closed with explanation