Consumer complaint received 2023-08-17
Company: BARCLAYS BANK DELAWARE
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
On Wednesday, XX/XX/2023, I was referred to a JetBlue Plus card by friends and family. I logged on to the Barclays website and applied for the sign up bonus points at the time along with reading the terms and conditions below. 
At the time of sign up, I was directed to key in the last XXXX of my social and my mobile phone number. 
I then received a link in which I applied to. Prior to doing so I read the terms and conditions which again are outlined below. 

Moments later I received a email stating that I was approved for a generous credit limit. Once I had an opportunity. I began to read over the information to see the time frame of when the Annual fee needed to be paid, as I thought paying upfront meant once I was approved. I immediately noticed that I would only receive XXXX points and not the XXXX bonus points rewards, Interest rates 21.24 %, 25.24 % based on credit worthiness. that caught my attention, also being the main objective for applying for the JetBlue Plus Card. Additionally, the rates differed.

The promotion described is the sole reason for why I would interrupt my credit score. Frantically, I reached out to customer services and was told that my account was to new to see any information regarding bonus point etc. I was told to call the credit department the following day, in which I did subsequently. 

On XX/XX/2023 I call in to customer service and spoke with a XXXX who who offer me an additional XXXX bonus point. I explained the situation a second time before requesting to have the matter escalated. 

A few hours later, I received a call from a XXXX XXXX Who was condescending passive aggressive and offensive. His lack of transparency and empathy created an unpleasant experience. 
On XX/XX/XXXX, around XXXX pm I received a call from the XXXX XXXX by way of security from a woman by the name of XXXX. I conveyed my concerns both verbally and written form via email. Also providing screenshots of the promotion and transaction and correspondence received. I was advised that she would look into the matter further, listen to calls with the representatives and get back to me. On Monday, XX/XX/2023, I received a call from XXXX indicating she had concluded her investigation and she was unable to extend the promotion because the investigation determined that I received the promotion for which I received. She also apologized for the customer service I received, after having listening to the call. She stated she could offer me XXXX points, but refused to extend the offer or cancel the card and has left me reluctant to have inquired about this partnership. 
The interaction with the managers along with the deceptive business practice has left me reluctant to maintain this partnership. 
I am respectfully requesting the following amicable resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation