Consumer complaint received 2020-04-17
Company: Source Receivables Management LLC
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
My husband, XXXX XXXX, signed a contract ( contract ) for services with the company XXXX on XX/XX/XXXX. Exhibit 1. This contract contained the following relevant information : -I  acknowledge and agree to each of the followingThe initial term of this Contract is three ( 3 ) years Exhibit 1, pg 1. 

A. PAYMENTS ; TERM ; CONSUMER REPORT. All charges are payable in advance. The initial term of this Contract is three ( 3 ) years. XXXX 's alarm monitoring and notification services will begin when the equipment is installed, operational and communicating with XXXX 's XXXX XXXX XXXX ( " XXXX '' ). This Contract will automatically renew for successive thirty ( 30 ) -day terms unless terminated by either party at least thirty ( 30 ) days before the end of the current term. If terminated, this Contract ends on the last day of the then-current term. I may terminate my service  by calling XXXX at XXXX. [ emphasis added ] Exhibit 1, pg 4, item 1.

-I agree that the charges due under this contract are based on my agreement to receive and pay for the services for three ( 3 ) full years. Exhibit 1, pg 4, item 2. ) Two amendments were made to the contract, one, dated XX/XX/XXXX, identifying we were receiving a credit ( Exhibit 2 ) and a second one, dated XX/XX/XXXX, identifying we would be receiving two smoke detectors ( Exhibit 3 ).

So the above contract endedXX/XX/XXXX, as that would be three ( 3 ) years from the date the contract was entered into. 

A final payment was made to XXXX on XX/XX/XXXX, in the amount of {$130.00}. Exhibit 5. The billing history shows that the bill is for services from XX/XX/XXXX to XX/XX/XXXX. Exhibit 5. 

Services were cancelled via phone conversation between my husband and an XXXX representative at XXXX on XX/XX/XXXX. At this point, according to the now expired-no longer enforceable contract, the services, though no longer under contract, should expire on XX/XX/XXXX. 

I called XXXX  at XXXX on XX/XX/XXXX, at XXXX to remind XXXX  we were cancelling our service. Exhibit 6. 

My husband followed up with XXXX via email on XX/XX/XXXX, reiterating that service had been terminated by us. Exhibit 4. 

XXXX has been sending me bills since late XX/XX/XXXX for varying amounts. I discarded all bills as we no longer have XXXX service. 

On XX/XX/XXXX, I received a debt collection letter from Source RM who had been hired by XXXX to collect {$34.00}. Exhibit 7. 

In regards to Source RM, I will be seeking recourse against them should they violate the Fair Credit Reporting Act ( FCRA ) by reporting the false information from XXXX  fraudulent claim. Also, I am instructing Source RM to not contact me or anyone related to me regarding this matter. 

XXXX XXXX, XXXX. 

Enclosures : Exhibits 1 through 7 cc : Washington State Office of  the Attorney General complaint filed XX/XX/XXXX XXXX XXXX XXXX Case no XXXX Consumer Financial Protection Bureau

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation