Consumer complaint received 2018-05-29
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
***** NOTE : this complaint was originally submitted to the OCC on XX/XX/XXXX. The OCC sent it to the CFPB. The CFPB accepted the complaint and assigned number XXXX and sent to Chase. On XX/XX/XXXX, I called the CFPB asking if I could attach supporting documentation and the analyst XXXX suggested he cancel the original complaint and asked me to submit a new one with the support documentation.

***** COMPLAINT : ( 1 ) Chase offered a {$200.00} bonus to open a checking account online and make a direct deposit within 60 days. ( 2 ) The ad for the promotion ( attached ) defines direct deposit as : " Direct deposits can be an ACH credit, payroll, pension or government benefits such as Social Security. '' ( 3 ) The confirmation document Chase sent me when I opened the account ( attached ) defines direct deposit as : " Your direct deposit needs to be an electronic deposit of your paycheck, pension or government benefits such as Social Security from your employer or the government. '' ( 4 ) I opened the account on XX/XX/XXXX. ( 5 ) The {$500.00} electronic deposit from my paycheck was made on XX/XX/XXXX. See statement attached showing the electronic deposit. The Statement also shows in page 2 that Chase recognized the electronic deposit as a Direct Deposit.
( 6 ) On XX/XX/XXXX I contacted Chase through the secure messaging center asking about the {$200.00} bonus. They replied that the electronic deposit on XX/XX/XXXX did not meet the requirement. I replied that the {$500.00} electronic deposit was from my paycheck. I own a XXXX XXXX XXXX, XXXX XXXX XXXX. I am paid a monthly salary of {$5000.00} from the company. In XX/XX/XXXX, I requested that {$500.00} of my paycheck be deposited in my Chase checking account to meet the promotion requirement. I sent Chase copy of my Articles of Organization, IRS letter approving the classification of the company as an XXXX, and a copy of my paycheck. Today, XX/XX/XXXX, Chase replied that they are not going to honor the promotion. According to them, the {$500.00} deposit was not a direct deposit. I disagree. ***** ATTACHMENTS : ( 1 ) Copy of the ad with the terms of the promotion and defining what is considered an electronic deposit. ( 2 ) Copy of document confirming the terms of the promotion. ( 3 ) Articles of Organization for XXXX XXXX XXXX. ( 4 ) Letter from the IRS approving the classification of the company as an XXXX. ( 5 ) Copy of my paycheck. ( 6 ) Bank Statement from XXXX XXXX XXXX business checking account at XXXX XXXX XXXX XXXX showing the {$500.00} electronic deposit into my Chase Checking account on XX/XX/XXXX. ( 7 ) Bank Statement from my personal Chase checking account showing the {$500.00} electronic deposit on XX/XX/XXXX ( within the 60 days timeframe for the promotion ). Page 2 of the statement recognizes the {$500.00} as a Direct Deposit. ( 8 ) Exchange of emails with Chase Customer Service trying to resolve the issue.

Company response to consumer: Closed with monetary relief