Consumer complaint received 2022-08-02
Company: Navient Solutions, LLC.
State: LA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
In XXXX of XXXX, I was approved for a XXXX XXXX XXXX XXXX loan. I was in deferment while I was in school until I XXXX. From XXXX I received calls and emails from XXXX and Navient. In XXXX recognized on my credit report that my loan appeared to be to be transferred to a company named XXXX without my knowledge of any sort. I made payments between XXXX until XXXX XXXX. In XXXX I requested my original contract. I received a XXXX data dump that states it's from XXXX. I did give me my original contract. Navient along with the other companies listed intentionally mislead and deceived me about their payment process, their obligation to honor the previous loan agreement and their compliance to fairly offer programs that helped borrowers in hardship in compliance to the FDIC. In my experience with Navient I've only been provided the opportunity to utilize a forbearance or interest payment only. In XXXX, I paid on my loan during the COVID grace period for the amount that was required so I could pay down my loan on the principal once the grace period was over. I allowed automatic payments due to the " program '' I was in prior to the lockdown to bring me current in my loans. Once payments resumed consecutively, I noticed that my monthly payments were not doing much for my principal and contacted Navient to inquire about my balance in XXXX. I was informed that they the payments they took out did not go towards a full payment to bring my balance down but was put aside to pay past due amounts that accrued during the student loan pause for XXXX and XXXX. I did not agree to those terms and asked for the amount that I've paid towards my loan. The representative could not tell me due to her not having the calculations available. I requested for my payment history to be sent to me and in XXXX of XXXX, I received a payment history along with a partial promissory note. I decided to go back from XXXX to present day to compare discrepancies and I strongly believe Navient/XXXX  are all the same company and have exploited my living conditions and credit score to bind me to a loan that I believe no longer exists. In XXXX, my XXXX became deathly ill from XXXX XXXXXXXX XXXX. He was misdiagnosed by his primary care physician with the XXXX and contained to the XXXX XXXX XXXX XXXX  for 21 days. I also had a XXXX XXXX XXXX daughter at the time and we all lived in the hospital for those 21 days. My son currently suffers from incurable XXXX, XXXX XXXX, and XXXX delays. At the time I was advised from my teachers to resign from school because of how deadly my son 's condition would be. I have expressed, explained and pleaded with Navient to help me with the payments but they always told me there was nothing they could do beside forbearance and interest only.B. I've tried to make as many payments before I became aware of their deceiving and illegal practices. If there is anything extra that is needed from me please notify me so I can provide any extra documents you may need. Thank you XXXX XXXX

Company response to consumer: Closed with explanation