Consumer complaint received 2021-07-08
Company: EQUIFAX, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
For over a year I have been trying to establish an online account with Equifax so I can monitor my credit records and to be able to control my credit freeze. When I tried to sign up for the first time, I did so from my girl friends house ( and from her IP address ) because I had gone into quarantine with her do the Covid 19 pandemic. So Equifax subjected me to a list of personal questions that from where I was staying I was not per paired to fully answer at that moment. Also since I was trying to keep my personal and business matter separate, I gave them my personal email address instead my business email witch Equifax happened to have had my business email in there records as being my official email address. So do to all of this, Equifax was not able to verify my identity online and as a security measure they sent me a letter with a code by mail to my home address in XX/XX/XXXX to verify me and that I truly lived at the address listed in there records. This was understandable and is a precaution I would normally appreciate, but unfortunately since I was in quarantine away from my home, I was not able to immediately respond to there letter in a timely manner, Yet I was able to get home and enter there code on-line as requested in that latter at least 2 days before the code expiration date, witch was in XX/XX/XXXX. But regardless Equifax has refused to grate me access to my account online. I had then called them and they told me that what I needed to do was to send them my IDs and some proof of residence. Since then I have repeatedly sent them what they had asked for and more then they had asked for to prove my ID and where I live. But I have never received an email or any other response from them instructing me as to what to do next to complete the online account set up. So I have call them repeatedly and every time I do, they keep claiming that they had never received any documents that I had sent them. 

I had sent them my : Passport Social Security Card Voter Registration Card an email Bill a maintenance fee Bill for my time share. 
And as of XX/XX/XXXX I had added my birth certificate and a brand new non driver license. 

I have sent them my ID 's in : Early XX/XX/XXXX Mail and Fax Late XX/XX/XXXX Mail XX/XX/XXXX Mail XX/XX/XXXX Mail And in XX/XX/XXXX I contacted a Lawyer to see if it was necessary to start legal proceeding against Equifax. 
They Sent a letter on by behalf, along with my IDs yet again, to try to get Equifax to understand the seriousness of the situation, but yet again Equifax has not responded to them or me. 

Both my lawyer and I have sent these documents to the address they had told me to send them to over the phone, with is : Equifax XXXX XXXX XXXX XXXX XXXX. 
XXXX Georgia XXXX To make this situation more complicated, I am in the process of Moving form my XXXX XXXX XXXX To my New Address witch will be in XXXX XXXX. ( addresses furnished on request ) I should be able to receive mail at my old address for at least a month more.

Company response to consumer: Closed with explanation