Consumer complaint received 2016-09-23
Company: Experian Information Solutions Inc.
State: OH
Product: Credit reporting
Issue: Credit monitoring or identity protection
Sub-issue: Problem with fraud alerts

Complaint:
hello my name is XXXX XXXX the credit report that is on file was taking care by atty 's office and i contact the each and one of them to get it straight out myself and the company that was sue was support have taking off my credit report not to block it.every office staff work on my credit .the atty who it straight out, but the company have get it off my report watch is stopping me from getting my first time home owner loan.my score have not update right it reading something else and has not clear up and i ask to have it lift it from my credit report and the block also the Attorney general office staff was a atty 's on my case and win the case and ask the company to clear that information off .and the XXXX office took the time out and his staff to work with me on this matter to get my credit right and it is on file in the data basic to get my credit right again and now it back to were it was again from the fraud and Identity theft that i have clear and start it giving be my life back to me now i 'll in my new house.somebody is using my name again and my information the sen office got everything straight out and clear up.and the judge did the same thing so why is someone still using my information and the mail that was forward to my new house is not getting to me or my family and my new credit card from XXXX and bank card are acting funnies again, that telling me that someone is using my stuff again these office took the time to get it right so i can go on with my life.and all credit bureau are going up wrong information on me and credit scores on me XXXX said XXXX XXXX .now XXXX is siding XXXX .and that not right and there is a block on it .and it did call and ask them to lift up.so they can work with me on this matter.this is got to stop.and someone is got to really look into it .and find out what can we do about it, i have done all i can do .i really don know what else i can do my business loan is at state .a power for office cant get them to messing with my information or anyone else. this is a big problem going on.it mess with my job.there company is acting like i did pay them and i have pay them with a rebuild your credit card .what more can i do i 'll asking for help again i don want to lose my new house, my old address was XXXX XXXX XXXX XXXX XXXX Ohio XXXX i 'll at my New Home Is at XXXX XXXX XXXX XXXX and quest who we cant own mail or the package small thing are stake.cant get my gas on when the bill was pay.the gas company is trying to make me pay for a bill i do not own them even there file show that it was pay .but still there still acting that i own them.the heap file show that the gas company was pay., now if a gov.program pay for with gov money.so why are they trying to get more out the people like me.this is something i really dont understand.And if i have ID thrifty why did they update there file .FTC have this information on file for them to see why did it come in there computer for them to see if.and on the police report also why XXXX this information update .and at the credit bureaus update for them.that would help.it show everything else in there file the XXXX XXXX give me a new start .and i wait just like there office staff team told me to do.Now the staff have change over and the file are still on file and i will have to start all over again and that not fair.you are letting them take my life again from me .please do not mix me up with for that person who miss using my information so i want get kill out get or my sons and family 's because the people are going i little crazy out in the world right. 
i 'll not getting know younger i 'll getting older and i want to in joy my life that what left of it .who stolen it is having more with it than me.after all the XXXX staff did and the Gen office have done.all i can do at this moment is ask u to look int

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation