Consumer complaint received 2021-03-22
Company: CITIBANK, N.A.
State: DC
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with additional add-on products or services

Complaint:
I applied for a PPP loan with citbank ( XXXX announcement by the SBA ) on XX/XX/XXXX. On XX/XX/XXXX, the branch manager XXXX XXXX, XXXX XXXX location who has worked with me on my business checking account, emailed me on whether I had been able to process the application. With the portal not been able to accept documents, the same day, XXXX, technical staff with the PPP department moved the documents manually from their department to the underwriting department. My contact is XXXX XXXX. 

Email thread : Re : [ Encrypted ] XXXX Citi CARES Act Paycheck Protection Program XX/XX/XXXX, XXXX XXXX  ( 10 days ago ) to me Good morning, Thank you I have taken care of passing those documents along to the correct department for you and if they are in need of anything further I am sure they will reach out to you. Since the application has now left the processing department please feel free to reach out to XXXX for updates. 

Thanks, XXXX XXXX Citi CARES Act Paycheck Protection Program Hello XXXX XXXX I have not receivedany information on the documents or the application. Is it possible to get a call from the underwritingdepartment? As mentioned I had two applications XXXX and XXXX which were started but on account of the portal not acceptingdocuments, I had to requesttechnical staff to provide assistance ( application per XXXX XXXX directive Release Number XXXX ). 
XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, Washington DC,XXXX has been copied as the branch for transfer of funds upon closing of the loan. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, I also received a call from the PPP department of Citi - the caller said she was from the XXXX. She informed me that per SBA requirements, I was to reapply for the application XXXX which had been denied on account of ( a ) phone number, email address and location of the business not being correct ( b ) social security and DBA missing. Secondly, I was not an existing business customer. 
She was going to send a link where I would verifiy the information again and resubmit. 

None of that has occurred and I have not received any response from any department or staff on any application or documents that have to be resubmitted. 

XXXX Going back to XXXX, account XXXX was closed upon fraud and then I opened a business checking account not a streamline checking account ( XXXX ). It has regularly more than {$5000.00}. That said, Citibank did not process the 1st draw PPP application. I also did not receive any options to settle the account ending in XXXX. 
Cross check the application with CPFB complaint : XXXX Business Checking and Installment Loan Account ending in XXXX and XXXX Citi Reference Number : XXXX Consumer Financial Protection Bureau Case # XXXX As a business client, my accounts have been in good standing from XXXX - see IRS returns. I have been receiving loans and grants from various community banks, SBA upon doing business worth {$40000.00} in XXXX The PPP loan would be used to settle outstanding payments delayed on account of Covid and the discovery of a number of major financial and legal errors with a DC XXXX XXXX and Appeals case that has impacted my business and finances. As I recover, I request that CITI provide timely resolution to the settlement of any issues and close on the PPP application in a timely manner.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation