Consumer complaint received 2020-06-21
Company: AMERICAN HONDA FINANCE CORP
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I check my credit score regularly. I follow my credit accounts closely. I leased a XXXX from American Honda Finance and made all the lease payments. I have a credit report dated XX/XX/XXXX showing all the payments were made and the account was closed paid. On XX/XX/XXXX my credit score dropped 87 points. I found out that American Honda Finance changed my credit account from a {$0.00} balance, {$0.00} past due account to owing {$3000.00} with derogatory remarks and collection and charge offs. I don't recall, But I have an idea the {$3000.00} is for mileage overage which I was never billed for but was told that I had gone over the mileage limit. I never received any correspondence about this as I discovered this on my own. I contacted XXXX and got no satisfaction so I filed another dispute. I filed the dispute in XXXX and received no follow up whatsoever. I sent the dispute via USPS Signature Required but got nothing in return. As of today, in checking my credit I saw an alert on my XXXX  account that the remarks on my American Honda Finance account had been updated to include the account had been paid in full as agreed upon. However the negative remarks remain. The report still shows collection-charge-off with a balance owing. I am in the process of a third dispute, this time showing the credit report from XX/XX/XXXX that my account was closed and paid and the rest of their reporting should show the same. For 115 reports that followed the information reflected a closed account with a {$0.00} balance and {$0.00} past due with no derogatory remarks other than a few past due payments. The report updated 21 times but the last reported date never changed. It remained the same for all 115 reports. Because of the actions of American Honda Finance my credit score ( which I worked very hard to recover after a bad divorce ) dropped from a XXXX to a XXXX. That's when I began to research what had happened and found the change in my American Honda Finance account. Various violations of the FCRA were sited by section and report to XXXX. I believe my account has been tampered with irresponsibly and also illegally re-aged by adding a balance due to the last date reported of XX/XX/XXXX. Prior to that time there was no amount due or past due for 115 reports from XX/XX/XXXX to XX/XX/XXXX. Not getting satisfaction for deleting the negative information from my account I ask for your help in seeking justice from American Honda Finance for the harm done to my credit. It really bothers me that large companies like American Honda Finance and XXXX  can manipulate people 's lives by reinventing information that was previously paid and or settled. I've had financial difficulties in the past and all that ended in divorce in XX/XX/XXXX. Since that time I have worked very hard to recover and strengthen my credit. To have American Honda Finance and XXXX and XXXX  spring this on me without any notice is wrong. I was not prepared for this. It has broken my spirit and brought back doubt that I can never get a break. Someone is always seeking to take advantage of me and this time it's American Honda Finance and XXXX  and XXXX. I have a lot of information to show all of my accusations. The problem is the large corporations do not want to deal with what is suspected to be their fault and they believe, in my opinion, they can strong arm the consumer so that the consumer just gives up. I do not want to give up. I want my credit restored. American Honda Finance has done the same thing with XXXX. During the same time periods from XXXX, XXXX to XX/XX/XXXX there was no American Honda Finance account ( I leased 2 XXXX.! is on there ) showing on my XXXX credit report until XX/XX/XXXX when the same information as discussed above appeared on my credit report also dropping my credit score from about XXXX to XXXX. These two mega consumer reporting agencies need to be help accountable for what they do behind the scenes in peoples lives. Imagine the people that never check their credit until they try to buy a home or a car and find out they have terrible credit! I'm upset enough that I want American Honda Finance, XXXX, and XXXX   held accountable for destroying the tremendous amount of work I accomplished to regain some dignity with my finances. I am continuing my disputes with both bureaus. I want satisfaction and I hope you can help me help them to do right by me, a consumer. Thank You!

Company response to consumer: Closed with explanation