Consumer complaint received 2023-03-08
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I opened a account with this company ( XXXX  ) to help with adding positive reporting accounts on my credit report. They're 1 of many companies that consumers can pay a monthly or annual fee for the company to report a positive account balance and credit limit without the customer having physical access to that line of credit ( Authorize user type account without physical access to account ). I ended up having 2 accounts with this company, not Intentionally. My initial account was established XXXX of 2021. I was happy with the reporting in the upcoming months and happily paid the {$2.00} a month for my POSITIVE reporting account. 6 to 7 months later I damaged my phone a receive the new device. With this new device I had to set up all my apps again. I went to login to my XXXX account and had troubles. I ended up having to put my information into the app just to be able to gain access. At this point I'm under the impression that I just went through a verification process in order to access my original account. Apparently I created a 2nd account unknowingly. 2-3 months later after consistently paying my original account thinking that I was paying my full obligation of {$2.00} a month as expected, my credit score dropped like a brick because of Delinquent 90 day late payments and a closed account being reported by XXXX. I looked at my credit report and I noticed I still had a positive reported account with XXXX. Still confused I went to the app to investigate and noticed the 2nd account. I reached out to XXXX  and explained that I was unaware that i had 2 accounts with them and the 2nd was made by accident. Note that my original account was in great standing and i never made a payment on the 2nd account that was opened. With that simple observation you would recognize i was totally unaware. Why would I be responsible with 1 account just to be totally negligent with the other? I kindly requested an opportunity to resolve the delinquent account to change the reporting status. I was rejected with a statement that said its my fault and I have to deal with it. I became extremely angry and tried to explain in more detail why it's not fair. I was gaslite in emails responses stating when an account is closed it can't be opened and a newly closed account will temporarily affect my score and its nothing to worry about. I didn't ask at any moment to reactivate the 2nd account, my only request is that it would be removed from reporting. It has been blatant neglect to resolve my reported late payments because they stopped answering my emails. This company is supposed to help report positive information yet they're not willing to help revise a mistake that wasn't intentional instead reporting harsh information to my credit report that's preventing me from getting the funding i need to start my business and purchase a home. 



The account is being reported as paid on time and delinquent all at once under XXXX XXXX and Equfax.

Company response to consumer: Closed with explanation