Consumer complaint received 2020-05-28
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
I attended the XXXX XXXX XXXX  XXXX XXXX ( now called XXXX XXXX University  ) from XXXX to XXXX pursuing XXXX  study and XXXX  study in XXXX. I took Stafford Loans ( later called as Federal Perkins loan ) to support myself as the XXXX XXXX offered little or no scholarships and my annual salary as a XXXX  was only {$14000.00} and I had to support my wife and XXXX kids. 

While attending school XXXX XXXX, I worked full time as a XXXX  with the XXXX   XXXX XXXX XXXX XXXX XXXX from XXXX to XXXX and was licensed as a XXXX   XXXX  XXXX  XXXX. I taught at the XXXX XXXX XXXX XXXX, in under-served areas of the city from XXXX to XXXX, XXXX  XXXX. 

All my student loans were Govt. approved Stafford Loans. I am told that I obtained {$56000.00} as Loan money during the period. During this period I paid installment money for many years as demanded but discontinued when i faced financial hardships. My payment remained irregular. I took a number of deferments as that was the only option that was offered to me. 

I applied for XXXX  Loan forgiveness program twice with supporting documents establishing my credentials as a XXXX serving in under-served Chapter XXXX areas. One of my application for XXXX  Loan forgiveness was sent to Sallie Mae Inc on XX/XX/XXXX. ( I have a copy of this endorsed by the XXXX XXXX XXXX XXXX ). 
I must have spoke a number of times with Sallie Mae and then with Navient seeking to remove the XXXX forgiveness amount that was I was entitled to but all my requests were rejected. 

On XX/XX/XXXX I spoke to Navient customer service Ms XXXX and then with Supervisor XXXX and finally with senior Manager Mr XXXX.. started from around XXXX and proceeded until almost XXXX. The issue was one of Loan cancellation for XXXX. I was told of XXXX  Loan forgiveness program and that I do not qualify for this as I had taken the loans prior to the cutoff period of XXXX. I told them as per the website ( below ) there were two categories for XXXX  loan cancellation ... one was the Loan forgiveness program mentioned earlier and second was the XXXX  cancellation program. I qualify for this second program as I have put in more than the requisite number of years of service, working as a Tenured XXXX, in a designated low income XXXX  district XXXX  the shortage area of XXXX. 
It was confirmed to me that the loan that I had borrowed was the Federal Perkins loan and therefore I do qualify to have my full loan amount cancelled. However, Navient does not want to do it, even though it was the Federal Perkins loans that I borrowed, on the pretext that I had chosen to consolidate the loans and by signing for the consolidated loan and am therefore said to have forfeited my right for XXXX  loan cancellation ( This is exactly what the Manager Mr XXXX told me ). 

I believe this is absurd as it was NOT brought to my notice that doing a consolidation would invalidate my right to take recourse to the given Federal program of XXXX  cancellation by virtue of working for 13 years as a full time XXXX XXXX  XXXX  in a designation low-income Govt. XXXX. The cancellation term ( mentioned on the Navient website when I spoke to Mr XXXX ) stipulated that 15 percent canceled per year for the first and second years of service 20 percent canceled for the third and fourth years 30 percent canceled for the fifth year I would like to state that I have every right to have 65 % ( 15+20+30 ) of my XXXX  loan cancelled by virtue of having worked as a XXXX  for a total of 13 years in a designated low-income neighborhood. 

The current statement that is displayed on the Navient website states that the Disbursement Date is XX/XX/XXXX ( This was not the disbursement date as I had taken the amount prior to XXXX. It was the time that they did the loan consolidation ). The Original Principal is now said to be {$56000.00} and the current amount that I owe is said to be a preposterous {$100000.00}. 

Since last year, now that I am receiving Social Security and my income is low, I am doing the Income based Repayment plan. This is approximately $ XXXX/month and is auto deducted from my checking account. 

CONCLUSION : 1 ) All my efforts to avail the XXXX  Loan forgiveness program, that I was entitled to, failed due to Sallie Mae and Navient refusal to acknowledge my service on fissiparious grounds. They INTENTIONALLY SUBVERTED the program so as to deny the forgiveness amount. 
2 ) I was offered NO alternative for almost two decades, other than Forbearance, when I faced financial hardships. 
3 ) Excessive charges of Interest and fines were added at will that had no validity. 
4 ) My repeated payments for many years did not decrease the Principal I SEEK THAT THE LOAN AMOUNT BE CORRECTED AND I AM ALSO PAID COMPENSATION FOR THE XXXX AND XXXX  XXXX   THAT I ENDURED FROM A FAILURE TO GET THE ISSUE RESOLVED. 

Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation