Consumer complaint received 2015-12-30
Company: Seterus, Inc.
State: WA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
on XX/XX/XXXX I received loan documents to have a permanent modification of my loan from steers act number XXXX previously I had opened a dispute with cfb number XXXX in that compliant documents were sent it verifying correspondence with XXXX XXXX of XXXX that I had completed my trial payment plan as well as invoices from XXXX stating the my payment plan was complete and was being considered for a permanent modification. Seterms had bought the loan from XXXX. when the loan was transfered there was XXXX of payments in suspense for trial modification payments were made. the loan documents I signed on XX/XX/XXXX in the loan amount of XXXX. On XX/XX/XXXX I received a notice of debt which states total current amount owing is {$270000.00}. On XX/XX/XXXX 2 days later I got another statement of debt showing XXXX difference. it states notice of debt total XXXX. On XX/XX/XXXX I got another stating current balance is XXXX plus -escrow funds of XXXX which totalled XXXX. On XX/XX/XXXX I received another letter stating I owed an additional XXXX for property preservation costs and XXXX for property inspection costs for a total of {$280000.00}. On XX/XX/XXXX, I received another letter stating ... .At this time your loan reflects contractually current and next installment is not due till XX/XX/XXXX in the amount of XXXX and the suspense account balance is XXXX ... ... Additionally the unpaid principal balance on the loan after the adjustments were completed is {$280000.00} NOT {$280000.00} AS DETAILED IN THE AGREEMENT ( LOAN MODIFICATION AGREEMENT SENT TO ME ON XX/XX/XXXX. ) i signed my loan documents assuming since this was a bank the accounting would be accurate. I CALLED SETERMS AND ASKED WHERE the {$9000.00} transfered from XXXX to Seterms for my payments on my trial balance went to. they said they applied that to payments which were owed for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX while I was in the trial modification with XXXX. XXXX then said they did not acknowledge I had completed my trial modification even though in XXXX XXXX I emailed them a letter from XXXX stated on their own letter head that I had completed the trial modification plan in XX/XX/XXXX. cfpb also received a copy of that letter in the case mentioned above. Seterms originally sent me a letter on XX/XX/XXXX stating they would not honor the trial modification because they had no proof it was completed. XXXX faxing the document proving completion, XXXX offered me a permanent modification. I received information from them by phone in XX/XX/XXXX that I was in final underwriter reviewfor my permanent modification and final was signed on XX/XX/XXXX. I spoke with XXXX at Seterus asking some other issues which they resolved, then asked where the XXXX transfered from XXXX went. she told me they applied the {$9000.00}. to my XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX payments which I never paid. I told her it was my understanding that the payments that I made during the trial balance would go to offset my interest at closing.She told me these went to principle payment when my loan was an interest only. I also did n't see where I was credited the 5 payments I made to Seterus when continuing my trial modification payments of XXXX approx each x XXXX was XXXX so if I am correct I paid XXXX dollars in trial payments which were never applied to my permanent modification. If Seterms did not acknowledge my trial modificaton then why in the letter dated XX/XX/XXXX para. XXXX did they state ... that the agreement offered Isa modification of terms ... and XX/XX/XXXX, ... enclosed loan modificatio, ....

Company response to consumer: Closed with explanation