Consumer complaint received 2015-08-04
Company: Specialized Loan Servicing Holdings LLC
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I, XXXX XXXX have tried many times to work with the bank to get a loanModification but they always declined the case with no reason sometimesThey said is because there were incomplete documents when I have theProof of the fax confirmation that I send & they have received the docs. 
At this time I need your help there is a sale date on my property tomorrowXXXXXX/XX/XXXX. Please at this time I just requesting more time so they can continue reviewing my case ( I submitted an updated package since XX/XX/XXXX. ) Last time that I spoke with them & request updated docs was onXXXX XX/XX/XXXX & were send the same day. When I call back on XX/XX/XXXX find out the status they said there is not enough time to review the filebecause they need at least XXXX days, when my file has been under review & requesting documents since XXXX, thru XXXX. 
According to article that you posted on XXXX XXXX, XXXXThis bank Specialized Loan Servicing , LLC Is doing the same thing on myMy case. 
Closed borrower applications due to its own excessive delays : XXXX took excessive time to review loss mitigation applications, often causing application documents to expire. To move its backlog, XXXX would close applications due to expired documents, even though the documents had expired because of XXXX delay. 
Delayed approving or denying borrower applications : Under the new CFPB mortgage servicing rules, XXXX must evaluate a complete loss mitigation application within XXXX days, if it receives the complete application more than XXXX days before a foreclosure sale. XXXX also failed to adhere to these timelines. 
Failed to alert borrowers about incomplete applications : XXXX is responsible for reviewing borrowers ' initial loss mitigation applications to determine what documents are missing. It must then tell borrowers what documents are missing, usually by sending a " missing document '' letter. XXXX failed to send, or delayed sending, missing document letters to borrowers. 
Miscalculated incomes : Eligibility for some loss mitigation programs, such as a loan modification, is highly dependent on borrower income. If borrowers have too much or too little income, they do not qualify. XXXX routinely miscalculated borrower income and wrongfully denied loan modifications. 
Denied applications for unspecified reasons : Under the CFPB 's new rules, mortgage servicers must provide the specific reason a complete loan modification application is rejected. XXXX policy was to say only " not approved for loss mitigation options by the investor/owner of the loan, '' even though XXXX internal systems contained the true reason for the denial. 
Misinformed borrowers about their appeal rights : Under the CFPB 's new rules, XXXX must provide certain borrowers the right to appeal the denial of a loan modification. But XXXX failed to provide this notice, and it wrongly stated that borrowers have an appeal right only if they reside in certain states. 
Please I need your help I do n't want to lose my house I have no place to go with my children and wife. 
Thank you. 
I really appreciate your time.

Company response to consumer: Closed with explanation