Consumer complaint received 2022-09-01
Company: Kriya Capital, LLC
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
My name is XXXX XXXX  The purpose of this compliant is to resolve a dispute with XXXX XXXX XXXX XXXX and Credence Collection Agency. After three long years with XXXX XXXX XXXX, I decided to part ways with the company due to several issues including my monthly bill. XXXX XXXX XXXX continued to bill me for two lines after the second line was transferred to another phone server by my brother. After the second line was transferred XXXX XXXX XXXX continued to bill me for two lines months after the second line was transferred. I took on the initiative to contact XXXX XXXX XXXX XXXX to discuss this billing error on my bill. I was informed by the billing department that the correction will be made, and it will reflect on my next bill however, I was informed that I will not be credited for the few months that I had paid for two lines instead of a single line. Unfortunately, XXXX XXXX XXXX continued to bill me for two lines after I communicated to them of the error. The agent did apologize for the error and informed me that they will credit my account. The funds were debited from my bank account and was never credited as promised. Considering these unfortunate situations, I decided to part ways with XXXX XXXX XXXX XXXX and transferred to another cell phone carrier. I executed a call to XXXX XXXX XXXX XXXX, to resolve any billing and or charges that may impact me in the future. The agent request that my bill was zero dollars and request that I stay with them as they are trying to make all effort in correcting my bill. The agent also offered me discounts which I refuse to accept and request my account closed. The very day, I transferred my cell phone service to another carrier to start afresh. On XX/XX/XXXX; 2020, I received a bill via XXXX Mail from a bill collector representing XXXX XXXX XXXX XXXX for the sum of {$160.00}. I then initiate a call to the bill collector to amicably resolve the billing error. I informed the bill collector that I do not owe XXXX XXXX XXXX any money and this must have been an error. They insist that I pay one half of the bill and they will in turn clear the account. I request they contact XXXX XXXX XXXX  Cellular to rectify the bill and that if anything XXXX XXXX XXXX  owes me funds that I paid to them for several months when I was charged for two lines instead of a single line. In any case, the bill collector threatened me that they will report these charges to the credit bureau and wreck my credit worthiness. I kindly request you please investigate and resolve this matter promptly to avoid these charges to negatively impact my credit worthiness. I have attached the collection document to this complaint to assist with the resolution of my complaint Sincerely XXXX XXXX XXXX. 

XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, IN XXXX. 
Telephone : XXXX Account number : XXXX Credence Credit Collection Reference : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX www.credenqerm.com

Company response to consumer: Closed with non-monetary relief