Consumer complaint received 2018-12-02
Company: BBVA FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I have asked them to please block ACH in order to not get hit with overdraft fees. The banker stated this should stop the NSF fees. I am continuing to see NSF fees even though I asked them to block out anything that is related to NSF. I have been been charged 35 times for NSF totaling in XXXX in fees. I asked the banker to change my account number and he stated I have to pay everything before they can switch the account, which is why I asked them to block ACH instead. 

XX/XX/2018 NSF CHARGE-RETURNED ITEM {$160.00} DEBIT F OR XXXX XXXX AND XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$35.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$20.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$110.00} DEBIT FOR A XXXX XXXX ACH CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} XXXX FOR XXXX XXXX XXXX   PAYMENT CO XXXX- XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1400.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$250.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX  XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX XXXX {$40.00} DEBIT FOR XXXX XXXX XXXXL XXXX XXXX XXXX XXXX  CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$9.00} DEBIT FOR XXXX XXXX XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$200.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$66.00} XXXX FOR CO XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$7200.00} XXXX FOR XXXX XXXX PAY WAGE PAY CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$2000.00} DEBIT FOR ADP TAX ADP TAX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1000.00} XXXX FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} XXXX FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX  XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1100.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$6000.00} XXXX FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 ATT BILL PA XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$92.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX  XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$16.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX RO XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX F XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$860.00} XXXX FOR F XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$620.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID XXXX {$600.00} DEBIT FOR I XXXX XXXX PAYMENT CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX LA LA XXXX XX/XX/2018 NSF XXXX ITEM {$140.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX XXXX A XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$14.00} XXXX FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$10.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$21.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 AMZN Mktp US XXXX

Company response to consumer: Closed with explanation