Consumer complaint received 2021-09-24
Company: WELLS FARGO & COMPANY
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On Wednesday, XX/XX/2021, I received a postcard in the mail from Wells Fargo Bank , National Association. The postcard was mailed to me, with my full correct first and last name, and my full correct current address. The postcard is titled Change of Address Notification. Inside the postcard states, Your Wells Fargo contract information has been updated. The postcard then goes on to say, Recently, we updated the address for your Wells Fargo accounts in response to your request or a notification we received from the United States Postal Service. Please note that the reason weve sent this postcard to the last address on file is to ensure that in fact you have changed your address. Your address has been updated on the following accounts : XXXX Platinum Debit Card and XXXX WELLS FARGO CLEAR ACCESS BANKING. If you did not update your address, or do not want this new address associated with your accounts, please call us immediately at XXXX, 24 hours a day, 7 days a week. You may have also received this communication via email. -Sign on at wellsfargo.com or the Wells Fargo mobile app and go to Update Contact Information. Thank you. We appreciate your business. 
I do not now, nor have I ever had an account with Wells Fargo. I am angry that my name and address is being associated with these two accounts without my consent. I found Wells Fargos Customer Service number via XXXX and called them at XXXX at XXXX XXXX. I do not recall the name of the woman who answered the call. She immediately asked for my full social security number. I informed her of the above information, advised her that the accounts did not belong to me, and requested that they be closed. I advised her that I did not feel comfortable giving her my full SSN. At this point, it appears to me that Wells Fargo has already fraudulently misused my full correct name and address, so I certainly do not feel comfortable providing them with even more of my personal information. The woman informed me that she was unable to access anything without me being able to provide her with either the full account number or my full SSN. She then transferred me to a man ( I dont recall his name either ) who informed me of the same, and advised I visit a local branch in person to resolve the issue in person. There is not a local branch in my city. And at this point, I have already spent at least 3 hours on the phone and/or online with Wells Fargo , CFPB, XXXX, XXXX, XXXX, and XXXX just to resolve this issue and prevent any damages. I certainly do not wish to spend more time and money traveling to resolve this issue. 
I would like to request that Wells Fargo close all account associated with my name and address, and send me verification that all issues have been resolved. I would also like to request that Wells Fargo change their policy and not ask people for their full SSN.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief