Consumer complaint received 2021-12-06
Company: Caliber Home Loans, Inc.
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
Good morning, I am writing to you as a last option. Caliber Home loans made a mistake in my loan, I completed two Modifications before selling my home in XX/XX/XXXX. At the time I found out the numbers provided by Caliber were incorrect it was too late to cancel the sale of my home as I was already under contract and didnt want to breach contract and have legal cost added. 

I had requested assistance with payments from Caliber in XXXX due to hurricane Irma, unfortunately we were without power for weeks in certain areas of Florida and this prevented my husband from working as he was a XXXX XXXX XXXX XXXX. At the time most restaurants were without power so he was without work for almost 3 months. 

I asked Caliber to provide payment relief due to the natural disaster and they started the process only to deny it months later asking for us to pay the missed payments that had been accumulating while we were awaiting a decision. In order to not lose our home we had to agree to a Partial Claim on XX/XX/XXXX, in the amount of {$11000.00}. 

Fast forward to XXXX, we had another financial crisis where my husband lost his job as a XXXX XXXX. We had to make the difficult decision to request help from Caliber and modify our loan. They completed the Modification lowering the interest rate but adding the {$11000.00} from the previous claim to the modification. When I called and asked Caliber why this was added as it was not part of the Modification, Caliber advised via phone that the Partial Claim recorded in XX/XX/XXXX would be removed/release from court and that the new Modification we signed in XXXX would include both the previous partial claim and the modification of XXXX. 
Unfortunately, we agreed and trusted Caliber would file a release of the Partial Claim with the court. Only to find out at the time of the sale of our home that a release was never filed and that Caliber was requesting full payment of the Partial Claim which should have been released. I reached out Caliber several times asking them to go over the full payment history so they can see that the amounts being requested to pay the loan were incorrect. I never received the proper help from Caliber and was rushed and pushed to close and sale my home without any solution from Caliber. I also requested FULL payment history from Caliber so I can have an Attorney review and was never provided the full history, they would only provide recent payment history. 

I am writing to you so that you can have someone carefully review my payment history and have Caliber finally take the time to help and correct this error. I bought this home for {$230000.00} in XX/XX/XXXX and had to pay a total of {$240000.00} in order to pay off the loan. 

The simple math just doesnt make sense. Where are all the payments I made? Where was it applied to? My original loan was {$230000.00}. I am requesting a full review of my loan and to be credited for the amount I had to overpay in order to sale this property. 


I beg that you take the time to carefully review these numbers and to have Caliber provide you with the full payment history for the life of the loan. If you need any documents or more information from me, please let me know. 

Thank you in advance! 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation