Consumer complaint received 2017-05-03
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
I had submitted a complaint on  XXXX   XXXX   XXXX  CFPB  No.  :  XXXX  requesting assistance CapitalOne has not allowed me any options for assistance for hardship relief. I phon ed CapitalOne upo n learning my job was going awa ay ( company closed ).  I continued to make minimum payments. I am now at the point that I can not make the minimum payments and asking for a hardship agreement to lower my monthly payment while I make every a good faith effort to bring account current and begin to pay down on balance. I am only asking fo r a 6-12 month assist a nd to freeze curren t APR a s its spiraling out of control.     Mon  XXXX   XXXX   XXXX  -  Company Rep reached  out to me and left a voice messa ge ( prob ably grateful I did n't answer the phone ) and left a general message about being able to discuss options with me. I phoned her back directly - wit hin 15 minutes o f her call and left a voice message.     Tue  XXXX   XXXX   XXXX  - I left another voice message for this same  CapitalOne R epresentative asking that she phone me back. I have still received no response.   Wed  XXXX   XXXX   XXXX  - I went back online to view cpmplaint at CFPB website. The complaint was closed stating COmpany responded. I found a pdf letter which will probaby be received throu gh US  Mail as well denying any assistance at this time. Never once had I been given a chance to speak about my current situation in person.   Letter attached electronically within complaint : =====================  XXXX   XXXX ,  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  CA  XXXX   XXXX  : Account ending in  XXXX  Capital  One Ca se :  XXXX  CFPB  No. :   XXXX  Dear  XXXX   XXXX ,  Im rea ching out to you  about your submission to the Consumer Financial Protection Bureau ( C FPB  ), c oncerning a request to lower your Annual Percentage Rate ( APR ).   Based on the information we received from you on  XXXX   XXXX ,  XXXX , and  XXXX   XXXX ,  XXXX , we are unable to offer a lower APR at this time. We feel that our previous response fully addressed your concerns, and our decision has remained unchanged. If theres anything you havent shared with us about this, or if any information has changed, please send it to us and well be happy to take another look.   I have enclosed a copy of our previous response for your records.   If you have questions or concerns, please give me a call at  XXXX ,  Monday-Friday fr om   XXXX   XXXX   XXXX   PT  . When contacting me, please use  XXXX  as the   XXXX digit PI N when prompted. M y  XXXX -digit ex tension is  XXXX . Im glad to help any way I can.     Sincerely,  XXXX   XXXX , on behalf of Capital  One Enclosure cc : Consumer Financial Protection Bureau I have no othe r option but to seek Legal counsel for direction to take. As the saying goes - You ca n't draw blood from a turnip. And I only wanted to provide a reasonable resolve to the current and temporary situation I find my self in. I wo n't be unemployed for much longer as prospects are now flowing in positive direction.

Company response to consumer: Closed with explanation