Consumer complaint received 2017-03-02
Company: Paypal Holdings, Inc
State: CT
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
PayPal Attention : Legal Department XXXX XXXX, California XXXX To Whom May Concern : I am writing this letter about my experiences with PayPal. 

I am the victim of identity theft. My brother stole MY identity, as well as that of my mother and my father and used our information to commit fraud. 
In XXXX, he hacked into my computer as well as our cable TV system while I was at work, and my parents were at work, and ordered pornographic materials. In addition, he opened several credit accounts in my parents name ( even after my Dad passed away in XXXX ). 
Most recently, he successfully opened a credit card in my name, which, fortunately, I was able to intercept before he was able to use it. 
Over the years, we filed the appropriate police reports, and I also opened an identity theft report with the federal government as well. 
In XXXX, my brother moved out and " ran '' from his creditors and is currently living out of state. There is an open, active, and on-going investigation by the Connecticut State Police. 
He has been advised that he is to have NO FURTHER CONTACT with us, including using our name, address, or telephone number for his personal business! 

Going back a little bit, PayPal blocked my HOTMAIL account for violating their terms of use policy. 
To date, I have NOT received ANY documentation of this violation. 

Around XXXX, I opened a new PayPal account, using my GMAIL address. 
I used this account for XXXX YEARS, primarily for XXXX and some recurring payments on-line. 
During this time, I had NO PROBLEMS. 

In XX/XX/XXXX, PayPal all of a sudden, blocked my GMAIL account for UNKNOWN reasons, citing only my previous issue connected to my HOTMAIL account 11 years ago. 
I contacted PayPal SEVERAL times, explaining the situation, and all I get are " appeal denied '' emails. 
I have even forwarded PayPal letter from the FTC verifying y identity theft case AND the case #, officer name, and other information from the CSP regarding my identity theft issue, and, once again, received only " appeal denied '' emails. 

At this point, I have begun to look into taking legal action against PayPal. 
I have contacted the Federal Trade Commission to file a complaint, however, they require additional information. I have also contacted an attorney, and he advised me to get additional information before I hire him to pursue a case against PayPal. Both the attorney and FTC have advised me that PayPal is considered a financial institution, and is governed by federal and state law ( s ). 
XXXX of my rights, under the law, is a right to a copy of ALL information related to a financial transaction conducted, using MY name and/or banking information. 
I have requested this information by e-mail, and my request was denied. 
I also spoke with PayPal customer service several times, and they were also UNABLE to provide me the information I requested. During the most recent phone conversation, the representative advised my that I had to put my request in writing, to the legal department at PayPal ; and that is what I am doing. 

I am hereby OFFICIALLY requesting ANY and ALL information, as well as a detailed explanation of the transactions on my ORIGINAL HOTMAIL PayPal account that violated the acceptable use policies of PayPal. 

I am also requesting a review of my GMAIL PayPal account and a detailed explanation as to why this account has been blocked, as it has NOTHING to do with, and is NOT connected to my HOTMAIL account. 

Please send all information and documentation to : XXXX XXXX XXXX, Connecticut XXXX I am hopeful that we can resolve this matter out of court, as all I am requesting is a review of my GMAIL account, and the full restoration of my GMAIL account privileges. 
I have provided PayPal with all the appropriate documentation regarding my identity theft issues. 

Thank you in advance for your time and assistance with this

Company response to consumer: Closed with explanation