Consumer complaint received 2017-03-22
Company: JPMORGAN CHASE & CO.
State: PA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
This is the third complaint I am filing against Chase Credit Card Services. The following will provide the information I have reported to the XXXX CEOs of Chase Bank. I am assuming that they have received the e-mails, although they have not responded. The content of the e-mails regarding this most recent complaint is as follows : To XXXX CC XXXX Message body Dear Sirs : I had written to both of you on XXXX XXXX, XXXX and, once again, XXXX XXXX, XXXX explaining the various complaints and issues I have been experiencing with Chase Credit Card Services. I have filed two complaints against Chase with the Bureau of Consumer Financial Protection and now am going to write for a third time to the Bureau to register another new complaint. 
I check my Chase on-line statement twice a day. When I checked it this morning, the balance was approximately {$320.00} which was correct ; however, when I checked it this evening it was {$410.00}. I did not see any new charges posted to the account that would have caused the additional amount to be added ; therefore, I immediately called Customer Service and was told that a charge had re-posted to the account which had been a fraudulent charge posted by XXXX to my account ending in XXXX. At that time, the Fraud/Security Department had advised me that they would close that account and send me a new credit card with different numbers, which they did. I was also advised that I was not responsible for that charge. I had not only contacted Chase about the fraudulent charge but also XXXX ( which they never responded ) and also the BBB to report the fraudulent activity. I do not know how XXXX got my credit card number but I am adamant about never using their services and therefore not responsible for this charge. Why would this charge be re-posted to my account without notifying me? If it was a fraudulent charge then, it is surely still a fraudulent charge now and I am going to dispute it once again. 
I have been so upset because I have been working with your Corporate team to try to get so many issues resolved and now I feel that Chase has compromised my identity, etc. They are authorizing changes to my account that I never made. I have been asking that they listen to the numerous calls and find out that it was not me that reported a fraudulent charge on XXXX XXXX or told them that I lost my credit card. Over the weekend, I received another new card with new numbers which I knew nothing about and was told that they closed my account ending in XXXX because of either a fraudulent charge or a lost card, none of which I was ever aware of. I am considering filing a complaint in small claims court against Chase for all of the stress and expended time and energy I have had to deal with over their numerous mistakes. 
I will continue to write to both of you until I hear from someone in your office or, in the alternative, until my situation is resolved permanently. 

XXXX XXXX XXXX, PA XXXX XXXX

Company response to consumer: Closed with explanation