Consumer complaint received 2015-07-10
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting
Issue: Credit monitoring or identity protection
Sub-issue: Account terms and changes

Complaint:
*There was no specific category for my complaint issue. The selected category was the closest topic to the subject of my complaint issue*I have a Security Credit Freeze on my credit report with all three credit reporting agencies ( Equifax, XXXX and XXXX ) . Recently ( XXXX XXXX, 2015 ) I requested to temporarily remove the security freeze from my credit report with the aforementioned XXXX agencies. XXXX and XXXX were successful and processed my request. However, Equifax requested that I submit, via mail, additional identifying information. I complied, via certified mail, on XXXX XXXX, 2015. This request from Equifax for me to provide additional identifying information also previously occurred on XXXX XXXX, 2015, in which I complied with their request on that occasion also, via certified mail. The issue is that on both occasions Equifax provides inaccurate information on their website to consumers ( and myself ), regarding the mailing address of where to send consumer documents. The address provided on Equifax website is : XXXX XXXX. XXXX XXXX, XXXX, GA XXXX. This city and zip code do not logically correspond, as affirmed by the United States Postal Service. This can lead to consumers sending sensitive identifying documents, at the request of Equifax, to an incorrect address provided by Equifax, a consumer credit reporting agency. This mishap could lead to consumers identifying documents landing with the wrong person or in the wrong place, resulting in potential identity theft. This address is currently being advertised and advised by Equifax, for consumers to send their identifying documents when removing a credit freeze, when the task can not be completed online on the Equifax website. This incorrect address has been provided to me on both occasions that I attempted to temporarily remove the security credit freeze from my consumer account. On both occasions, the United States Postal Service corrected the " gaffe '' and provided me with the correct address before sending my articles. On both occasions, due to the diligence and correction of the United States Postal Service and not Equifax, my articles have reached their destination ( Equifax ) safely and successfully. However, this mishap should never occur when dealing with a credit reporting agency, like Equifax. The previous city and zip code that Equifax advertises and associates with mailing has been corroborated by the United States Postal Service as being XXXX, GA for the zip code of XXXX, and is an incorrect mailing address for that address. The correct address accepted and provided by the United States Postal Service for Equifax is : XXXX XXXX XXXX, XXXX, GA XXXX. This is corroborated and is currently in the database of USPS for Equifax address. I contacted Equifax via telephone to alert them about this mishap, however, an Equifax representative informed me that she could not change what is currently advertised and advised to consumers on their website because the Equifax Security Freeze department for this part of their website is not " manned '' or represented by a person that can answer questions about issues and/or correct issues like these. I respectfully request the CFPB to become involved to correct and investigate this issue for credit consumers and myself, XXXX XXXX XXXX. Thank you.

Company response to consumer: Closed with explanation