Consumer complaint received 2021-04-23
Company: Rocket Mortgage, LLC
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I was browsing the web looking for a " free '' website just to obtain current mortgage interest rates. The site I chose did not identify itself. It turned out to be Quicken Loans. I am not ready to purchase a new home. Before I was even off the site my phone rang and it was XXXX from Quicken Loans. He was very aggressive and unfortunately I found myself giving out me and my husband 's personal information including our Social Security numbers and details allowing Quicken Loans to give me a quote on current rates. XXXX did not want to talk at all. Just the facts. He then stated he had to go to a meeting but would return my call. I asked him to NOT RUN A CREDIT INQUIRY UNTIL HE CALLED ME BACK. I'm positive the call was recorded. After a few hours and trying to reach him, I just received his voice mail. I called Quicken Loans back again and got a woman named XXXX in Customer Relations Department. She stated Quicken had in fact already ran the inquiry but she would look into my complaint. In the meantime. My phone has been blowing up with spam calls all day and I have listened to voice messages about my " mortgage loan application '' from companies I had never heard of. I believe Quicken Loans shared our personal information with other companies. They are affiliated wit Rocket Mortgage but I am also receiving calls from XXXX XXXX and other companies I never contacted. XXXX called yesterday, XX/XX/XXXX. I told her I wanted out personal information purged/deleted from their system. She stated that would take up to 45 days. Then she said in order to facilitate this request I needed to answer XXXX security questions. She then asked me what my height was on my driver 's license. She proceeded to give me multiple choice answers and did say my correct height. I answered that. The next question really upset me. She named my daughter 's full name and asked what state she resided in. The last question was " what was the color of your XXXX XXXX XXXX? '' I no longer own this car but again she started with multiple choice answers and I answered that as well. I am furious that Quicken Loans had an image of my Georgia Drivers License and knew my child 's name and what car I used to drive. Also she stated if my husband wanted his personal information deleted/purged he would have to call her himself. She would not allow me to do this, although Quicken Loans had no issue with me giving them the personal information on the first call, which was Monday XXXX XXXX, XXXX. So now my husband has made attempts to call XXXX at Quicken Loans. Her direct number is XXXX. Quicken Loans is located at XXXX XXXX XXXX, XXXX MI, XXXX. Their main phone number is XXXX. I have good reason to believe Quicken Loans shared me and my husbands Social Security numbers, cell phone numbers and other personal information such as images of our driver 's licenses and information regarding my family and previous addresses and my children 's current addresses. My phone has been ringing non stop all day with suspected spam calls and other companies have left voice messages regarding " my current mortgage loan ''. I have not contracted with anyone in order to obtain a mortgage or pre qualify for a mortgage. I was simply searching the web for free current rates. I urge others if you are looking to refinance a current mortgage or shopping for a new loan, use your local bank or credit union. Quicken Loans is very aggressive and I believe this is fraud. I contacted XXXX and put a fraud alert on myself and my husbands personal information. They will submit that to XXXX and XXXX as well. There is nothing else I can do right now, but this " hard '' inquiry into our credit is now going to cause our credit score to go down when we have excellent credit. I feel dumb and was taken advantage of. Quicken Loans needs to correct this and cooperate and do what was asked by removing our information from their system. They have definately sold or shared our private information.

Company response to consumer: Closed with explanation