Consumer complaint received 2023-08-17
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I have wells Fargo Business checking account, personal checking account and Wells Fargo credit cards. I wanted to get one document notarized so took an appointment ( on XXXX XXXX ) for my local branch : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX United States Appointment was on XXXX XX/XX/XXXX at XXXX. Triple digit temperature ( XXXX degree F ). Reached on time, but nobody available till XXXX. Finally I went with XXXX for notary. Upon checking my documents, he told me that it can not be notarized. I asked why? He said that it will be conflict of interest for Wells fargo to notarize the documents as it was a Complaint to State commission of judicial conduct. He said as this could be sent to court that's why he is not notarizing.

He called in his manager- XXXX XXXX. He told me the same reason - I provided my reasoning that notary just says that I am the one who is signing in front of authorized notary and nothing more than that. Moreover by looking all over the documents and copying them ( you are violating the very confidentiality of the documents ). 
I told him that during XXXX XXXX and XX/XX/XXXX - I got one charge being notarized in the same wells Fargo branch and currently it's a lawsuit in court. XXXX said that i was not the manager at that time.

Another issue - this wells fargo branch - manager keep on changing so rules keep on changing. 
XXXX XXXX stated that I can go to XXXX and get it notarized. I told him that XXXX charges {$6.00} for the very first page- it's just one page but both didn't budged. I said that i want to make a complaint. From XXXX till XXXX XXXX- XXXX XXXX the complaint and didn't showed mem what he has written ( that means - his own version which may be totally biased ). Last name- XXXX means somebody from XXXX. XXXX  folks just hate XXXX so that might also have played in here. 
XXXX XXXX XXXX tried to stereo type me further that if there are some lease documents then they could have notarized. I simply told him that what if the tenant and landlord has any fights and then go to court. In that case that notarized document is also some court document. Moreover just because I am an XXXX origin person doesn't mean that I am XXXX  and always going to live in apartment - that's a totally bad analogy with bad taste in my mouth. I was very clear that both XXXX and XXXX are making up the rules on the fly and definitely not convincing. 

XXXX minutes for complaint filing and not sharing with me the contents of the complaint is definitely not transparent. 

Moreover this is a second time- this particular Wells Fargo denied notarizing the document - I end up going to XXXX and pay them {$6.00} this time. 

When one makes the online appointment- they clearly select the reason - notary - why this Wells Fargo scheduler doesn't tell them what they can notarize or not? this way - customers don't have to waste time and money. 

Both XXXX and XXXX XXXX are so mean and insensitive that they didn't even offered me water in this scorching heat - triple digit temperature where I end up spending XXXX minutes of my time. 

Bad experience- Wells Fargo is a serial offender and this branch in particular. 

Wells Fargo written complaint ends in XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation