Consumer complaint received 2017-09-02
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I Am Writing Due To Capital One 360 { Capital One 360 XXXX. XXXX XXXX XXXX. XXXX, MN XXXX } Having failed to return my account balance to me, after a 7 month hold was placed on the funds and after they have closed my account and stated they are no longer in business relations with me. I have attempted to contact them multiple times. I have had multiple witnesses to the phone conversations and I have even had my best friend who is familiar with some law with me during these calls to assist in asking why the funding has yet to be released. I was informed that they would not release my account funds, mind you its been basically 7  months, unless I submit a release waver to them that releases them for the actions that they have done. I have now lost my home, my vehicle and my job, due to not having access to my money. I have called upwards to 20 times to date and have offered to send in proof of identity, My ID, my Social Security Card, My Birth Certificate and have even mentioned that I could even go and get a notarized statement that contests that I am who I say I am and that I am the owner of the account. All efforts that I have exhausted have went without notice. I have still not gotten a clear answer as to why my account was done this way in the first place and I have still yet to be supplied an exact answer as to what type of waver for liability they are seeking from me. During the process of setting up the account, it was being set-up by a friend that was assisting me during my federal tax submission. The addresses were needing to be changed due to a recent move and I even confirmed and changed all of my account information to the appropriate info with a rep. So I am unsure as to why I cant get my FORMER banking institution to talk to me, I 'm unsure as to why they have failed to release my funds from an account that has been closed since XXXX and I have yet gotten a clear answer on how and when I can expect to see my money. Your insight would be greatly appreciated, as since this is defrauding the general population and consumers alike. This should be taken care of so no future issues, similar to that of mine, happen to another person that banks with these fraudsters. Help would also be appreciated in recovering my XXXX deposit. 

I have called since XXXX to validate my account to obtain my funds from my Tax Return. 
I have written one letter and sent it in, requesting my funds and that letter contained photo-copies of my Identity as they stated they were having issues of confirming. 
I have since called multiple times and have requested multiple times for management and for management support in fixing this issue. 
It was stated that I had to give them a waver to release them of the liability for the actions they have made { Closing My Account, Holding Government Tax Deposit for 6+ Months In Closed Account, Hanging up on me and refusing to answer my questions regarding MY account and MY Money etc }, before they would release my funds to me. 
Spoke to staff multiple times and multiple attempts at reaching management were rejected with staff stating they were unavailable and that a call back was placed in the system. I have not received a call back in over 6 months to date nor have I received on from my calls from earlier today. 
The IRS has attempted to trace and retract the deposit for alternative payments and have also not received response from Capital One regarding these matters, with what I have been told by IRS Agents. 
Your help in resolving and making known of these issues are greatly appreciated.

Company response to consumer: Closed with explanation