Consumer complaint received 2023-12-09
Company: CREDIT CONCEPTS, INC.
State: NV
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XX/XX/XXXX My car loan was reported to my credit as only 33 % paid off and that I still owe almost {$6000.00} to Credit Concepts. I have paid {$10000.00} over the last 2 years on this XXXX XXXX. When I saw this after pulling my credit I went to my banks, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX and asked for full bank statements over the last two years. I then pulled out old receipts, highlighted, and put into a spreadsheet all the payments in the statements relevant for Credit Concepts. I made 23 payments of ( more or less ) {$350.00} to Credit Concepts and {$2000.00} I paid to the dealership, upon getting the car, XXXX XXXX XXXX. 

XX/XX/XXXX I received a letter from XXXX XXXX on XX/XX/XXXX. XXXX supposedly is auditing Credit Concepts and so I replied by sending out a letter, the copies of the leases that I had and a spreadsheet stating the dates I made payments. ( See letter attached ). 

XX/XX/XXXX I've never heard back from XXXX. However my account holder and his manager reached back out to me, In regards to some concerns I am having with my account. later in XXXX. 

The auto lease signed at the dealership was half on paper and half on the tablet. When we finished XX/XX/XXXX, I was given, which I later found out, only half the lease. When I got in touch with the manager, XXXX, on XX/XX/XXXX, she provided me with a copy of everything that I had except for the Contract For Sale and Security Agreement document ; which displays that my car and my lease had an extra {$6000.00} added on to it, that I did not know of. I have a recorded phone call of that day, that states me asking, If they are the type of bank to sign a {$20000.00} lease to somebody who didn't know what the car lease entailed for a {$6000.00} car? and the response from XXXX was I'm the one who signed the papers. I was XXXX XXXX XXXX and didn't have the ability for my family to come with me. 


Other Concerns Doubled Insurance After further looking over my entire lease and discussing this with other bystanders, we have come to the conclusion that they also double insured me- which is illegal in the state of Nevada XXXX Please refer to the XXXX XXXX, which XXXX clarified XX/XX/XXXX was my insurance through them ; This is in the recording. I have included my liability insurance that the DMV provided so I could drive the car off the lot at the date of purchase ; Which was required by the dealership. 

Bald Tires and Verbal Agreement There were other red flags that, at the time, my XXXX self did not realize were notable. When I drove the car off the lot, the dealership signed the inspection as satisfactory, even though the tires were bald and made a verbal agreement that he'd take {$400.00} off the car payment instead of new tires. I did not see that money put towards or removed from my principal amount and new tires were actually $ XXXX ( I have a tire receipt copy, if needed ). 

Cashier 's Check Ambiguity They had me pay {$2000.00} as a downpayment. {$1500.00} was paid the same day, {$500.00} was paid XX/XX/XXXX. I got a cashier 's check for {$1500.00} at XXXX XXXX  in order to pay XXXX XXXX XXXX and when I asked them who to sign it out to, the dealership had me sign it to XXXX XXXX XXXX  and didn't provide a receipt. The only notable relation is the day that I got this cashier check for an auto sale is the same day I signed the paper for XXXX XXXX XXXX for this lease agreement. 

Incomplete Lease Disclosure and Undisclosed Additional Charges When looking over the payment history lost they provided, the first payment of {$350.00} went to interest only. None of the late fees were consistent, even though I have a document from this bank informing what they were going to charge. At one point my account holder had given me a call, because my car payment was a few days behind. In this call he had stated if I paid {$200.00} over the phone right now with my card, then I wouldn't have to worry about my car payment that month. I said no thank you ; I'm not interested unless there is a written agreement and I proceeded to pay my car payment at the normal amount as usual after hanging up.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation