Consumer complaint received 2015-07-15
Company: Receivable Recovery Services, LLC
State: LA
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
To Whom It May Concern, In XXXX of this year, I started the house buying process, only to find out that there where medical collections on my credit report that I had no knowledge of. I had my wife, XXXX, reach out to the collection agency and the original creditor and XXXX of the bills are from the birth of my son at the hospital and the other is for a follow up visit at XXXX XXXX XXXX. All of the medical bills from the hospital where covered so I 'm having a hard time understanding how only these XXXX accounts where not covered. 
My wife started her investigations by calling Receivable Recovery on XXXX XXXX, 2015. She spoke to XXXX at ext XXXX then contacted XXXX XXXX XXXX XXXX. The conversations with XXXX XXXX XXXX XXXX continued on the following dates : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, when finally my wife was put in contact with the manager named XXXX and went into the office and paid the collections in full, ONLY BECAUSE XXXX STATED SHE WOULD CONTACT XXXX AT RECEIVABLE RECOVERY AND HAVE THE ACCOUNTS DELETED FROM MY CREDIT REPORT. My wife works at a XXXX and by using the " What if Simulator '' the only way my scores were going to improve was if the accounts were removed completely from my report. There is no other reason for me to pay the accounts unless they were going to be removed. 
Now it 's a month later and the accounts are still remaining on my credit and Receivable Recovery has been telling me they ca n't remove it without the permission of their client ( XXXX XXXX XXXX XXXX ) and XXXX XXXX XXXX XXXX is now saying they are n't going to give them permission to remove it because it 's my fault I did n't give them the correct insurance information. 
When she spoke to XXXX XXXX XXXX XXXX in the past they told me they claimed it with XXXX and their claim came back as denied due to no coverage. I know for a fact that my son was covered at the time so she took the initiative to contact XXXX last week only to find out they have no claims in their system on the date the hospital claimed to have made them. 
For date of service XXXX ( Wife is still in the hospital mind you ) Claim was filed in XXXX of XXXXFor date of service XXXX Claim filed in XXXX XXXXFor date of service XXXX Claim filed in XXXX XXXXXXXX XXXX stated all of these claims where denied but XXXX stated they have no claims filed for any of the dates of service. This is a billing error on XXXX XXXX part or XXXX not on my part and I did my due diligence by paying the accounts when I was told they would be deleted and now everyone is going back on their word. Due to these errors, I will now no longer be able to purchase a house for myself and my family of XXXX. We will be homeless in a matter of XXXX weeks and no one is wanting to work with me or take the extra step to get the mistake rectified. I even have a voicemail from XXXX, the supervisor at XXXX XXXX XXXX XXXX billing from XXXX stating that Receivable Recovery would n't delete because of the circumstances and now that I have Receivable Recovery willing to do their part, now XXXX XXXX XXXX is not willing to do theirs. 
This is more than unfair and my wife and I have wasted hours and days of our time and efforts because of the all the runaround we 've been getting and nothing has changed. I ca n't imagine how hard this is for someone that does n't have the knowledge and education that my wife has in this field and to think that they only XXXX that is going to be out is us. They got their money now and are n't keeping up their end of the bargain. I was under the impression that if it 's the hospital or insurances fault that they have to delete the accounts once rectified.

Company response to consumer: Closed