Consumer complaint received 2021-05-12
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months. even worse, their phone support doesn't work since at least XX/XX/2020 ( maybe more ) and they even removed any option that allows me to contact them via message. 
In other words, I'm unable to talk to anybody from that paypal office ( for the last 6 months ). You can try calling paypal at this number and see for yourself ... 

XXXX please call this number and you'll see how the system will hang up on you saying that because of covid they can't pick up a phone I am amazed that a company of this caliber can be unreachable for that long ... 

( I will also attach a screenshot of the options I have in my paypal account where you will clearly see that there is no option to message them ) I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. I have employees who have families and I need to be able to support them financially. This unfair decision puts their livelihood during a very tough time for people all over the world Here is an exact explanation of what happened ( will attach supporting documents too ) Complete video explanation provided to paypal ( no response from them ) : https : XXXX Summary : 1. I asked my client to pay me for marketing services because their accounting were 6 months late 2. Instead of using the payment details that were listed in the billing information of my partner account, they manually sent the payment to my email address ( only used for email communications with partners ) 3. This email address XXXX is NOT used in any paypal account and is NOT meant to be used to receive any sort of payment 4. I received a notification from paypal to accept the funds ( attached in the ticket ) 5. When I clicked on accept the money, I was asked if I wanted to use an existing account so that I wouldnt have to create a new one 6. For convenience purposes, I decided to log in to my existing paypal account and link the payment so that I could retrieve it there 7. Right after this my account was suspended and the funds were locked My email linked to my PayPal is : XXXX Please understand that all I did was to click on accept the money to receive my funds. The sender used the wrong email and again this email is NOT designed to be used for any transaction purpose whatsoever. 

I have even tried to remove it from the account because it has nothing to do there. I just added it as a one-off to receive my funds. 

This will seriously impact my business if I dont get my account back. I come in good faith and I honestly didnt have any malicious intentions or anything like this. 

I would be very grateful if you could please re-instate my account and allow me to conduct my business. Ive had this account for more than 6 years and never had a single problem because everything I do there is transparent and legitimate. 

I am as transparent as possible : I showed you my emails to the client, the payment notification that followed and even my communication with them afterwards. 

I come in good faith and I can assure you that there never was any malicious intent or anything on my end I will attach a copy of the notification I received to retrieve the funds sent by my client. This is an email coming from paypal directly

Company response to consumer: Closed with explanation