Consumer complaint received 2017-01-17
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
" This complaint and been filed with the OCC as well ''. 
I have issues raised in my previous complaints that have not been appropriately addressed. Please consider this XXXX complaint as a detailed enumeration of my loan file serviced at Select Portfoliio Servicing, ( SPS ) Loan # XXXX. 
My mortgage loan was referred into the foreclosure process in XXXX and remains seriously delinquent to date. XXXX foreclosure action of my property, is not consistent with the lending statues, regulations and other policies that should 've been applied. Furthermore, XXXX XXXX did not conduct an Independent Foreclosure Review ( IFR ) on my loan file, which I should have been part of. Neither did XXXX supervise nor oversee the loan servicing companies e.g. XXXX XXXX XXXX, who also serviced my loan between XXXX to XXXX unknowingly to me, according to my title records, XXXX XXXX has been the trustee and beneficiary of my mortgage loan. 
Around XXXX XXXX XXXX, I received a XXXX check of {$300.00} on behalf of my servicer at that time XXXX XXXX XXXX. XXXX XXXX XXXX had a settlement in XXXX, so they informed me that the IFR was never conducted even though I had brought my loan file defects to their attention. Shortly thereafter, in XXXX XXXX, I received a phone call from Select Portfolio Servicing Inc. ( SPS ) I discussed my concerns with the rep and I was told someone will follow up with me, which never happened. XXXX XXXX has failed to provide ownership of signed endorsements, recorded assignments and other obligatory documents. The negligence of my loan file has gone on for so long. XXXX goal is to foreclose on my primary residence, while their harmful errors and malpractices get swept under the rugs. A foreclosure sale date has been scheduled for XXXX/XXXX/XXXX ( XXXX XXXX XXXX TS # XXXX ) I'am currently in a stable financial position and can afford to make mortgage payments on time if enabled an opportunity for a loan modification, deferment, or any other affordable home retention option. ( see application and my review results ) My financial package was recently reviewed by SPS for home retention options, shortly thereafter it was denied with no recourse as reflected in the denial letter attached. When I reached out to the ombudsman team, they just parrot back to their loss mitigation 's response, which was so obvious that they do not have access to my loan file fo them to conduct an independent investigation. One SPS rep also verbally informed me that XXXX just denied it and they do n't have to give any explanations. SPS is also illegally servicing my distressed loan file under the present situation with XXXX XXXX. SPS 's incompetencies is causing me farther more financial harm. 
Most troubling, neither the servicer ( SPS ) nor the investor ( XXXX XXXX ) is following the legal guidelines in their loss mitigation /foreclosure review processes. I 'm seeking a resolution to the malfeasance actions of XXXX XXXX and its third party contractor companies. I intend to keep My home for my family, even though its 100 % underwater as SPS appraisal and tax assessor records may reflect.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation