Consumer complaint received 2020-04-12
Company: Santander Consumer USA Holdings Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Short summary, information in this account from Santander showing on my report is still very inaccurate, they have sent a letter acknowledging it is inaccurate, they then changed the account to open and past due, 6 years after it was charged off, with no activity. It has adversely impacted my credit score and payments history and moved into a bad credit rating from a good credit tier by reporting 120 days past due, with an amount due, and an open status on a charged off for 6 years account. 
Issue reported to CFPB on XX/XX/XXXX in CFPB Complaint number XXXX ( attached 'Santander Response_Complaint Detail.pdf ' ). 
Response received from Santander was they would not speak with me due to being represented by a lawyer. Response sent to Santander on XX/XX/XXXX demanding information regarding the inaccurate information reported across all three credit bureaus ( attached 'Santander Demand for Information Letter XX/XX/XXXX.pdf ' ). 
On XX/XX/XXXX, Santander replied via certified mail, not addressing why the information was reported inaccurately across all 3 bureaus and had been " verified as accurate '' several times prior but had been " updated by data provider '', which if updated would indicate a change was made, if a change was made, it could not have been accurate after the first response. Instead, Santander replied with the following information included in its response : " Based on a review of the account, on XX/XX/XXXX we reported the account as an unpaid Charge Off with a balance of {$6800.00}. Our records indicate the Charged Off in XX/XX/XXXX after the vehicle associated with the account was sold at auction ( attached Santander_Repo Letter_XX/XX/XXXX.pdf ). 
On XX/XX/XXXX, I received alerts from XXXX and XXXX that my credit score had dropped and there an account had been updated with derogatory information. That account was from Santander reporting, again, this account information inaccurately, even after the response received on XX/XX/XXXX stating the account was charged off XX/XX/XXXX, my report reflects inaccurately now that this account is open, 120 days past due, with a payment due monthly for {$360.00}. ( attached XXXX_XX/XX/XXXX_XXXX.pdf ). You can see that on XX/XX/XXXX, one day prior, that the information was showing closed, XX/XX/XXXX ( attached XXXX_XX/XX/XXXX_XXXX.pdf ). 
This company has not been able to report the same information across all three bureaus accurately and now is reporting in a manner that is fraudulent and damaging to my credit profile and I have not transacted or done business with them as described in the information reported in my credit report. 
Had the CFPB reviewed and fulfilled my demands in the first request, this information would have been deleted from my credit profile and this would not have impacted my ability to qualify for new credit terms and rates right now, during this economic downturn. I am a combat XXXX veteran and have not had a late payment in 41 months and all of a sudden this company reports on my credit I have missed 4 straight payments for 4 months straight. 
This information needs to be completely deleted from my credit report and I demand compensation in the amount of {$500.00} for each bureau this information was reported by XX/XX/XXXX. If not compensated, I demand {$1000.00} per occurrence and an additional {$100.00} per day, per occurrence for each day it remains on my report and adversely impacts my ability to finance and negotiate favorable terms based on my ACTUAL credit worthiness due to the incompetence and negligence by this company. 
Deletion should be immediate and payment can be mailed to the same address as their last correspondence. 
In addition, XXXX, XXXX, and XXXX should be accountable as well as I just reported this same activity to each of their bureaus previously with no action to prevent this from occurring.

Company response to consumer: Closed with explanation