Consumer complaint received 2016-12-22
Company: Media Collections, Inc
State: OR
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
On XX/XX/XXXX, I opened up a XXXX account for my business, XXXX based on the information that I received searching online for a credit card processing company. After reviewing the products it did not have the capabilities that we needed for the business as far as inventory tracking and customer management and times they deposit the charged amounts into our account so I called them back 2 days later ( prior to even setting up the store and system ) and cancelled it. They sent us an accepted termination form showing that if we return the equipment and the letter then they will " waive the termination fee '' something that the rep said we do n't have to worry about it as we never had XXXX charge on the account for a customer and did n't even start using it. 
We sent the signed early termination agreement back in the FedEx package along with the equipment. The company never said they did not receive either. 

2 years later, XX/XX/XXXX, we hear from a 3rd party collection agency, XXXX Joseph , Mann & Creed That we owe XXXX over {$2000.00}. For What?? 

I called JMC to advise that we have a contract cancellation so he asked to get it sent to him for review : From : CS - Customer Service & lt ; XXXX & gt ; Subject : XXXX [ XXXX ] XXXX - JMC File # XXXX Date : XX/XX/XXXX at XXXX PST To : " XXXX '' & lt ; XXXX & gt ; Re : XXXX [ XXXX ] XXXX - JMC File # XXXX Please provide copy of Cancellation Agreement affirming no balance owed. 
Please confirm receipt of this communication. 
This is an attempt to collect a debt, any information obtained will be used for that purpose. This is a communication from a debt collector. 
Regards, XXXX Joseph , Mann & Creed XXXX, XXXX XXXX ( XXXX ) XXXX / Fax ( XXXX ) XXXX XXXX I replied immediately with a copy of the agreement as requested. One that had been sent to XXXX when equipment was returned. 
In XXXX of this year XXXX sent us an email trying to collect {$5.00} ( attached herein ) From : XXXX & lt ; XXXX & gt ; Subject : Important notice regarding your merchant processing account Date : XX/XX/XXXX at XXXX PDT To : XXXX & lt ; XXXX & gt ; Reply-To : XXXX & lt ; XXXX & gt ; An important message from XXXX Merchant Identification # : XXXX Dear XXXX, You are receiving this letter because we continue to have difficulty collecting your end-of-month fees or other financial obligations associated with your credit card processing account ( s ). You have an outstanding debt due to XXXX for the amount indicated below : Balance Due : {$5.00} The outstanding amount owed to XXXX is due immediately. However, we realize that your business may have a special circumstance requiring some accommodation. 
Please contact our Collections Department at XXXX Monday through Friday between XXXX and XXXX EST within 10 days of receipt of this email. We would like to have the opportunity to assist you with resolving this matter. 
Your prompt attention is greatly appreciated. 
Thank You, Collections Department XXXX XXXX ( C ) XXXX XXXX. All Rights Reserved. PayAnywhere is a registered ISO of XXXX., XXXX, XXXX. and XXXX, XXXX, XXXX. 

After submitting all this to the collection agency, they said that although the early termination fee was waived, the monthly fees are still incurring and after talking with XXXX they were advised to continue with the collection. After telling them that it does not make sense, rep spoke with her manager who said, no monthly fees but now they will take {$380.00} for early termination fee. Something previously waived.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief