Consumer complaint received 2015-12-14
Company: Orions Management Group, LLC
State: OH
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Threatened to take legal action

Complaint:
I have received XXXX harassing voice mails and have spoken with XXXX people from the Orions Management Group that have oppressed and harassed with threatening remarks.The very first voice mail I received was on XXXX/XXXX/2015 XXXX from a man named XXXX who stated that he would be in the office for 3 hours and I had to give him a call immediately in regards to time sensitive paperwork. The 2nd voice mail I received was on XXXX/XXXX/2015 XXXX from a man named XXXX XXXX who stated that, at this point, if he did n't hear back from me by XXXX that day that he would go further with scheduling someone out there and that I would have to retain council. Both of these initial contacts were within 17hours of each other. Having received both of these voice mails, I have never been in contact with this group of people before. I 've never received any paperwork in the mail nor have I been available to speak with them the 2 times that they have called within my working hours. 

Considering the emergent tones of the voice mails, I stepped out of my place of employment for a total of 45minutes to address and question the intent of these calls. 

The first number I called was XXXX and spoke with XXXX who answered phone as " This is XXXX. '' I then told him I was returning their calls to get some more information on why I have been contacted. He then transferred the call to XXXX XXXX XXXX then stated " Yeah,. We have been trying to get a hold of you to see if you will be taking care of this balance of x amount of dollars that has went without payment for a year and a half. Seeing if you want to finally take care of this payment or not. '' I then asked him how does he know if he is talking to the right person if he never verified who I am. He then aggressively stated " I did. I asked you if your name was " my name '' and you said yes. '' I said no you did not ask me that. He said " Oh. These are the games you want to play. That 's fine. '' he then proceeded to threaten garnishment and would have someone come knocking on my door to hand me a piece of paper for judgment. I then asked for a supervisor. He denied me access to a supervisor. And he then hung up. 

I then called back to the same number as referenced above. XXXX answered the same way as referenced above. I then stated " I want to speak to a supervisor. '' He asked " Who 's calling. '' I said " that is irrelevant. I want to speak with a supervisor. '' He told me " I did not have the right to speak with a supervisor if I did not tell him who I was. '' he then hung up. 

I therefore called the main office number which is XXXX. An unidentified person answered the phone. I stated I would like to speak to a supervisor and he claimed that he was. I then asked if it was the company 's policy to deny anyone to speak to a supervisor. He stated that it is not his company 's policy and asked for my information to pull up my file. He then stated that I was in the wrong department and that he would transfer me to the correct one. I was then transferred XXXX XXXX who stated he was the supervisor there. I asked him if it was the company 's policy to deny anyone to speak to a supervisor. He then proceeded to say that it is not their company policy but if someone is rude and belligerent then they will not talk with them or a supervisor and the employees will hang up on them. He stated that it was noted on my account that I was rude and screaming. Which was the exact opposite. He then tried to rectify the situation by informing me that he was making a recommendation on my account to submit my account for judgment if I can not make payments. He told me I had til XXXX to contact him to discuss future payments. I politely ended the call. 

The accusations from this company in regards to me being rude, screaming and belligerent are completely inaccurate and false. I

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation