Consumer complaint received 2015-08-23
Company: Lending Solutions Mortgage/ LSI Mortgage
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Credit decision / Underwriting

Complaint:
XXXX Mortgage did not process the loan in a timely manner ; forcing me to seek another company to obtain the loan/mortgage. The listing agent XXXX ( XXXX XXXX XXXX ) called me to advise me that the house was ready for the first walk thru. She called XXXX XXXX to advise him to order the appraisal on or about XXXX XXXX XXXX. He acknowledged her email ; but did not order the appraisal. When my agent called him to discuss the status of the loan ; he became combative. The seller had threaten to charge me XXXX per day until closing. I do not believe this was fair. The title work nor the appraisal was ordered by XXXX. The loan officer is XXXX XXXX. 
XXXX then suggested that I try XXXX of her mortgage referral. The first lender XXXX XXXX ; he told that my score was XXXX and could not do anything until it was XXXX. I advise XXXX what he said and then she had XXXX last person to try with was XXXX from LSI. I spoke with XXXX on XXXX/XXXX/XXXX. She took an application, pulled credit and stated that the middle score was XXXX and she could do the loan. I was told they will process the loan thru XXXX Mortgage. 
So I began the process and forwarded all document to her to prepare the loan to go to underwriting. XXXX did have an approval and forwarded me a copy for my records. XXXX had advised the listing agent XXXX that she could close the loan on XXXX/XXXX/XXXX. 
XXXX sent me an email at XXXX the day of close ; to advise me that close has been cancelled. At this time XXXX nor I have heard from the lender regarding the loan/closing. I tired XXXX several times by email and phone. She finally called me back and said underwriting had additional question regarding XXXX tax form. They wanted me to reclass the XXXX expense to a schedule c form. I told her I could not do that. That would be considered fraud. Those expenses were for items that was not reimbursed to me. I received a XXXX from that employer. I was also an XXXX of the company. She told me that she would send an email to explain to them on Monday. 
On XXXX XXXX, XXXX ; I received a text message from XXXX asking me to give her a call. I called her and she advised me that XXXX had quit her position with LSI. XXXX had believed that is why she nor I had received a call her all day. I advised XXXX that XXXX called me and did not mention she had quit her position with LSI. I advised XXXX that XXXX also told me that she was going to send an email to underwriting on Monday ; regarding my answer on the XXXX expenses. XXXX had advised the listing agent XXXX that she had quit ; but not XXXX or myself. 
I emailed XXXX on Saturday morning regarding her terminating her position with LSI. She wrote me back and said that She had accepted a position yes, but had not turned in her resignation. 
XXXX was given a new lender by the seller for me to speak with to see if she could help. Her name was XXXX XXXX. XXXX asked me to send her all information regarding the loan I had, for her to review. 
LSI never assigned a new loan officer to handle this loan. I was told by XXXX XXXX that they manager XXXX XXXX was reviewing the loan. He had never assigned it to another originator. 


After looking at the approval ; she took me the loan looks fine and it should close. She state she would got to LSI in the morning to see f she could get the loan to close. She meet with the manager XXXX XXXX. He stated to work on the file with XXXX and advise her he would do everything he can do to close the loan. He again asked me about the XXXX expense and I answered him. His last question on the XXXX was how can you have expenses in XXXX and take the loss in XXXX. He proceed to tell me that he had an accounting degree and worked in a XXXX office. Basically, tell me my filing was not correct. 
I advise him that the business is based on cas

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation