Consumer complaint received 2016-09-24
Company: JPMORGAN CHASE & CO.
State: FL
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I was scammed and I have filed and FBI complaint XXXX XXXX. No one at this bank helped me. It could be they did not do their Jobs. XXXX bank also involved and I think banks are part of the problems letting criminal maybe even XXXX activity occur and just worried about loss. 

I was sent a bad wire transfer from someone I trusted. 
I was clues less as to it being fraudulent. 
I trusted him. 
He owed me a small amount and without my knowledge bet put in XXXX. He texted me, did you get money and I looked an was shocked. I was only expected what he owed me. 

When I asked him he asked me for a favor because he was in XXXX in a remote place and needed help covering his employee 's payroll to put in his biz account with XXXX XXXX XXXX most of money. It seemed legitimate. so I did it. 
I think it is legitimate money not understanding this kind of criminal activity. Not on my radar at all. 
So I did it and thought it was done and okay Then XXXX bank recalls the wire and the money is gone so they freeze all my account including XXXX XXXX account who is my son and XXXX money as I am monitoring and teaching him. 
Meanwhile chase keeps keeping me in a run around and I keep calling many dept trying to get answers. No one really talks to me and investigators call leave a message and a number but never get on phone with me. 
They are taking XXXX money too and sending it to XXXX bank. He had nothing to do with this fraud scam The so called person who sent the wire tried to send more without my knowledge and this is happening Tuesday after first wire XXXX. I informed him the first wire was recalled and question him, but he had some reason that it must be how he sent the wire and he would call his bank and try and fix it. Nothing got fixed. 
Finally, I found someone at a local branch to help me That Friday XXXX XXXX and got an internal investigator to tell me the action they took. They are sending all the money in my accounts and sons back to XXXX and I do not have a say. Only then did I find out a wire was sent from a woman I dont know. I was flabbergasted it was not the person I thought he was. It took me the week to put a few of the pieces together but I still do not know how this happened on XXXX bank end and how he did this or who that female is. 

I still do n't know what the crime was and how it was executed. I have filed this with the FBI I have names and bank accounts to trace this, but XXXX A bank and Chase, makes me wonder if they did not XXXX up and there is certainly a flaw in this and I really do n't think the investigator did his job either. 

I mean this is criminal and they do not seem to care. The banks communicate but they Chase just wiped their hands clean of it and me. 
They are not concerned that this is so serious and such a breach. I do not think it 's XXXX laundering money but it crossed my mind, as it should the banks but it questionable as this is pretty well set up crime and is very scary. The banks seem very irresponsible. I have alerted the authorities because I just do not know how bad these people are and they are pros. Unfortunately the bank might have not done what is right to protect our nation. 
o

Company response to consumer: Closed with explanation