Consumer complaint received 2017-08-21
Company: PNC Bank N.A.
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
First, I would like the CFPB to note I am requesting PNC bank to secure all phone recordings addressing mine or anyone else who I provided authorization to discuss my PNC checking account or personal checking account in XX/XX/XXXX and XX/XX/XXXX. I know these recordings exist as I always confirmed with the representative the call was actually being recorded. These recordings will be crucial going forward as I am certain there will be a civil claim filed sometime in the near future one, which I will be requesting Class-Action certification. I have had numerous complaint regarding PNC Banks, policies, I believe PNC bank created these policies knowing they themselves would violate terms of the agreement providing me an anticipatory repudiation claim among other violations. On Monday XX/XX/XXXX at approx. XXXX, I logged into my PNC Bank checking and noticed a Pending MISC WITHDRAWAL from XXXX for {$4600.00} ( important to note transaction was still pending ). I contacted PNC bank immediately and informed them this withdrawal is an error, was not authorized by me and could be possible fraud, not to process it until it is investigated. I also informed them that most of my payments are due between the XX/XX/XXXX-XX/XX/XXXX of each month, many are set up as auto pays and others I already initiated and too late to cancel. WIth the withdrawal ( debit ) of the {$4600.00} all my payments would bounce. Early Tuesday morning ( approx. XXXX ) XX/XX/XXXX, I followed up by emailing PNC bank again ( Misc Withdrawal was still in the pending status ). I informed PNC bank that I had reached out to XXXX, who confirmed to me the {$4600.00} Withdrawal was an error by XXXX. I provided PNC Bank with the lead investigators name, XXXX and his direct phone number. I again reiterated to PNC bank not to complete the process of the withdrawal, at least until they contacted XXXX. Further, I explained to PNC bank representatives that XXXX ( XXXX Lead Investigator ) had also contacted XXXX to reverse their request of the {$4600.00} withdrawal. Additionally, I informed PNC bank, that XXXX, the XXXX lead investigator handling my case, claimed the error to withdrawal {$4600.00} from my account took place on XX/XX/XXXX. However, they caught it and reversed the Request to Withdrawal 4 days later on XX/XX/XXXX. In addition, I made over 9 more calls over the next 24 hours to PNC bank and XXXX : -At XXXX talked to PNC rep. XXXX XXXX -Next call talked to PNC rep. XXXX XXXX Who advised me to call XXXX ( company who is the payment processing server for most financial institutions ) I called XXXX who bounced me around a few times before informing me they could not provide any information to me. I was informed that PNC bank should not have given me their number, that PNC bank knows XXXX can not provide information to consumers under any conditions. I called PNC again, spoke to XXXX XXXX who sent me back to XXXX. I called back XXXX with updated information I called back PNC, left a message for XXXX XXXX. I called PNC again, spoke to XXXX XXXX, who informed me she did not see any notes connected to my account concerning this issue including my request that the Misc Withdrawal was an error. I was then transferred to XXXX XXXX. who said she would transfer me to the executive office. However, transfer was not executed properly and call was dropped. I called PNC back again, spoke to XXXX who now informed me PNC bank needed to contact XXXX. Still cant understand why not simply call XXXX. On each of these calls, I pleaded, begged, appealed in every way i could for PNC bank to simply contact XXXX directly and all this would be resolved. Incredibly, nearly every PNC rep informed me they could not call XXXX, that their policy does not allow them to contact other financial institutions. Which, according to PNCs own terms and conditions is completely untrue. PNC bank regularly contacts other financial institutions to verify possible fraud, whether funds are available and/or a number of other reasons. Essentially, PNC bank out right refused to do any investigation. But, this is not the first time PNC bank ignored my claims, forcing my to continually file complaints with the CFPB and OCC and on each occasion my claims were validated. In summary ; on XX/XX/XXXX, PNC Bank decided to ignore all my claims and request by completing the processing of a Misc. Withdrawal for {$4600.00} without initiating a reasonable investigation and more likely without investigating at all. PNC bank reps, deliberately provided false statements to me forcing me to make over 14 calls, many lasting over 30 minutes. I was forced to take 2 days of work while trying to resolve this issue. I had over 20 NSF fees at {$36.00} each, over 30 continuous OD charges at {$7.00} each, over 20 chargeback fees from other banks averaging {$34.00} each. Restrictions placed on me by the payees ( future payments floats for 7-10 days or restricted to make ACH payments ), lost of complete confidence with PNC Bank. Forced to open a new business account at another bank. Dozens more calls I had to make or receive attempting to explain why my payments did not clear, directly causing negative information on my credit reports and loss of business. Combined with previous wrongdoings against me by PNC bank I have zero confidence with them and have refused to deposit any more of my funds into a bank that allows any entity to withdrawal my funds regardless of my claims, without so much as verifying the debits upon my request.

Company response to consumer: Closed with explanation