Consumer complaint received 2019-10-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
On XX/XX/2019 I, XXXX XXXX went to make a charge at a local gas station to fill up my car around XXXX XXXX   utilizing my Bank of America Cash rewards card XXXX when to my great surprise the transaction embarrassingly got denied twice. I called in to costumer service using the the number on the back of the card and come to find out my account was CLOSED. This awful news came to me at a great shock as I have worked hard to build a faithful, strong relationship over time with Bank of America becoming a " Preferred Customer '', building healthy credit lines on several of my accounts, I did all of my banking with Bank of America for over 10 years, I ALWAYS paid on time or early, I've never paid any fee 's thankfully because of that, I've helped build my sister and girlfriends credit standing from adding them as Authorized User 's to help them take advantage of my great credit standings with the company and card, and overall have simply used my credit lines professionally and responsibly. This card although was a personal credit card as in fact helped me build my real estate business by taking advantage of the amazing promotional offer 's Bank of America gave me on a monthly basis at 0 % interest for a period of time allowed me to purchase properties and complete remodels before I cash out refinanced with banks to pay off the card. I actually used to recommend everyone to open a bank account with bank of America on my weekly Podcast, " XXXX. XXXX XXXX XXXX XXXX XXXX  '' teaching people how we got started and built our business in real estate with the help of bank of America. Because of all this I am greatly shocked! I feel discriminated, targeted, hand picked, profiled, and overall treated unfair. The only reason I was given was from " irregular authorized user activity ''. The thing is everything was correct purchases and correctly authorized. I went back looking through the statements and found nothing wrong. All were accurate and normal activity on the card. Only my girlfriend used the authorized user card under my approval through bank of America normally on our business purchases and her normal everyday expenses and shopping. Nothing was irregular about that so the reason for closing ( all my accounts one by one the following afternoon and next days to come ) my accounts remains untruthful and inaccurate. Instead I believe I've been TARGETED, PROFILED, and DISCRIMINATED against. With my " preferred status '' and loyal history for all my banking needs this is the last thing I ever saw coming from Bank of America. All the manager 's and tellers at several local branches said the same and said the rarely ever see this happen so everyone has been as shocked as I have. Although every Representative from Bank of America whether in person of over the phone wont give any clarity or understanding to the situation and after telling me my accounts are closed, quickly would like move on either hanging up on me or asking me to leave the branch. I've never been treated this way in my life. My balance for this card was {$30000.00} as of XX/XX/2019 but since then has been paid in full like every month before the statement date closes on the XX/XX/XXXX ; now showing a balance of {$0.00} and a total credit line availability of {$62000.00}. With out these accounts I've earned over time being opened on my credit reporting bureau 's I will now be facing financial hard ship as my credit score will suffer greatly with my accounts being closed. Also the credit card rewards points I earned from faithfully utilizing the bank of America Credit cards I was now told " have been lost '' after my accounts been close. Except they weren't lost but instead stolen by Bank of America because I can clearly still see the points available that I've earned but instead they refused to give me whats mine. Overall I am now financially scared, humiliated, and feel robbed of everything I clearly worked hard to build over the last decade.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation