Consumer complaint received 2023-03-07
Company: Credit Control, LLC
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
I previously filed a complaint against Credit Control for sending threatening letters for an almost 8 year old account that I have now asked them 3 times to CEASE AND DESIST. Credit control answers on XX/XX/XXXX that they will NOT continue collection efforts and will not continue to contact me. I received a letter on XX/XX/XXXX from Credit Control trying to contact me about the SAME account I told them to Cease and Desist on at least 2 times prior!!!! They sent this letter out AFTER responding in writing that they would stop contacting me. This is my THIRD time asking them to STOP! This may even be my fourth time asking, but I know of three dates so far for sure that I have asked them to cease and desist. I have never had a debt collector violate the FDCPA like this ... its crazy. 

I am attaching the most recent letter, to show it is dated after they responded on XX/XX/XXXX, that they will not contact me anymore. They even acknowledged in their response that i have asked them to cease and desist, and they are aware that I have asked them to cease and desist, at least once. However, it has been 3 times now that I have asked them to cease and desist. Im attaching a PDF of them promising they will not contact me anymore. 

Here is a previous complaint for reference : " I told Credit Control , LLC by phone ( on a recorded line ) in XXXX of XXXX, to stop contacting me regarding an account for a debt that is older than 7 years old ( date of delinquency being over 7 years old ). When they first started reached to me in XXXX of XXXX, I asked them to cease and desist upon first contact. They told me they would not contact me anymore about this. They sent me another letter on XX/XX/XXXX asking me to pay or settle the same debt, which I have already told them to cease and desist on. I called them again today to confirm this is the same account that I have asked them to cease and desist on already, and when I told the representative to confirm the date of delinquency so I could get it confirmed on a recorded line again, he said their office " may not have that information ''. I have never heard of a debt collector not having basic information, such as date of delinquency. I finally got him to confirm that the charge off date was on XX/XX/XXXX. After he told me that, I told him that I have already asked them to stop contacting me about this account. After I told them that I have requested that they cease and desist on this account already, he asked me " We just want to know what you want to do with this debt '' I told him I have two answers ; 1. after I request that they cease and desist, they have no right to keep asking me about the debt, or what I am " doing with it '' and 2. I asked them YEARS ago for a breakdown of charges to see what this debt was for ( because I do not recognize it or know what its for, or if its even for a credit card ) to which I never received back in XXXX all the way up to now. I do not know why they are randomly reaching out 8 years later. My only communication with them since that debt passed the statute of limitations, has been to cease and desist. It also seemed like he was trying to get me to admit the debt AFTER i had asked him again to cease and desist, but I told him I still do not know what this debt is for, and again, I'm going to ask that they cease, and desist. I mentioned that I want them to cease and desist at the very beginning of the call. He should not have even continued speaking about it after that. I told him this is my second time asking them to cease and desist on a recorded line. He said he would put that in the system ( like the other representatives have told me they would do ) and I asked for his name in case my request continues to be ignored. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation