Consumer complaint received 2015-07-26
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting
Issue: Improper use of my credit report
Sub-issue: Report improperly shared by CRC

Complaint:
We lived in a XXXX apartment for 1.5 years and were never late for any rent or other services ; however, the apartment manager XXXX XXXX was shady and residents continually, as well as employees ongoing disputes. I.E. Guest parking at XXXX become no longer guest parking and the same towing company was there at XXXX, towing family, friends in a spot reserved for guests. Our recently unbelievable problem is while there we bought a new washer and dryer from XXXX 's and paid to have it installed properly ; however for some reason it overflowed when the hose came out from the wall for about XXXX minutes. We were lied to, treated as criminals and two months after XXXX paid over XXXX dollars, the average in this case is under XXXX ; without warning or any notification that the situation was n't resolved ; which it was in our and our neighbours apt after 8 days ; we got a sticky note on our door asking us to pay an additional XXXX dollars in 3 days for things unpaid by XXXX ; we immediately called XXXX who knew nothing about it and they were less than helpful ; having asked them to send an adjuster several times to see the poor quality and the adjuster flat out refused ; however he was removed once this happened ; we were told we had no say in the contractor or vendor and my father, who had access to the large commercial fans which for 3 days they used XXXX of them would have had them there in 10 minutes at no cost and it took them 8-9 ours and they were smaller and charged us over XXXX dollars for the 10 minutes to bring in, plug in, check on one day and unplug ; when we started questioning the XXXX party vendor the Manager acted as if he was a direct employee of XXXX, telling us without documentation or backup that it was correct, the amounts and figures ; she also threatened to evict us if we did n't pay this money yet provided no backup for the figures like the paycheck stubs of the alleged XXXX guys working on the XXXX apartments ; we were there the entire 8 days and only XXXX people and one day worked on our apartment involving fans ; we pulled the carpet, all the wet and furniture were moved by us and dryed out and cleaned by us ; they only replaced the pad and not the carpet and checked the moisture once ; the pad was approximately XXXX and replaced the molding ; some XXXX dollars for supplies at most and even at XXXX dollars an hour for the XXXX ; it would be less than XXXX dollars and that would be exorbitant. We had put in our formal document to vacate which was unusual in that it was 60 days, not the norm for this area ; and then stayed over four months after this mess, then retaliation during the disagreement by raising only our rent a XXXX time in a year which we paid and in many letters and requests over two months later gave us a spreadsheet with numbers, no receipts, pay stubs, items like these fans that were charged out at prices that were more than if we bought them out right instead of renting or using our offer which we were told that we could not and apparently that is not true ; lied to about paying or attaching this unsubstantiated figure to our rent and evicting us and requiring us to give another 60 day notice because we were on a month to month only because we did n't want to appear to be abandoning the unit ; we did a walk through with my father, myself, my partner, and a colleague who is an attorney and the carpets were professionally cleaned, new pans for the stove, all holes filled, spackled ready to be painted ; it was ready to rent in a day ; we were asked to remove the programmable thermostat, the toilet seats that were not plastic, the lightbulbs that were more expensive and ones that one could see by ; the hypoallergenic filter for the a/c ; and then told we would have to replace the entire apt '' s carpet and there was a spot the size of a nickel that we could not get out ; I believe it was marker or red wine. Help

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief