Consumer complaint received 2022-11-22
Company: HYUNDAI CAPITAL AMERICA
State: OH
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
On XX/XX/XXXX I submitted a consumer complaint under complaint ID XXXX. In that complaint I advised Kia motors XXXX that an erroneous claim was sent to the credit reporting bureau that I was 60 days late on my auto loan that had auto draft set up. I was originally told by Kia that it is a kia policy to automatically turn off auto pay for the very last payment to ensure that the full amount gets paid. After complaining that I was not properly notified of the termination of auto payment I submitted the aforementioned consumer complaint. In that complaint I was told by Kia the following : " While XXXX is sensitive to the concerns of XXXX XXXX, there seems to be some confusion as to XXXX XXXX Autopay plan. Autopay is a monthly recurring payment system that customers can sign up for on XXXX XXXX XXXX. The customer sets the date of withdrawal and determines the number of payments to be withdrawn. On XX/XX/XXXX, XXXX XXXX set up Autopay to withdraw a total of sixty three payments. The term of XXXX XXXX contract was for sixty six payments, two of which were made prior to his creation of the Autopay, leaving one payment unaccounted for. " Kia is now reporting that in fact they did not turn off my auto pay as a standard practice but that there is an unaccounted for payment because I selected one less payment of the terms of my loan. 

I counter that claim with proof that two payments were made on XX/XX/XXXX. This payment is not being accounted for and was done in error which I previously complained about. Attached is proof in the form of a bank statement from my personal checking account that auto-drafts were made from showing the 2 payments that were made on XX/XX/XXXX. 

Furthermore, attached is my payment history document from Kia. This document shows that as of XX/XX/XXXX I had made 65 payments of the 66 payment loan term. As Kia mentioned in their XX/XX/XXXX consumer report response : My final payment was due on XX/XX/XXXX- Meaning I had one payment left ; that was eventually paid on XX/XX/XXXX in order to close the account. Including the XX/XX/XXXX payment and the 2 payments that were made on XX/XX/XXXX that actually means I paid kia 67 payments of a 66 term loan. 

Kia, please review your accounting records in respect to my checking account records and you will see that I made all 66 payments to Kia before the maturity date and yet Kia sent a false claim to the credit reporting bureau that I had a late payment.

My desired resolution at this time would be to withdraw the late payment claim from the credit reporting bureau. I am not even fighting you on the extra payment in the amount of {$350.00} that I made. I just want the claim removed from my credit report. If needed, I will even send you a copy of my checking account showing all 66 payments before the loan maturity date. If the late payment claim is not removed, I will be forced to take litigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation