Consumer complaint received 2022-05-03
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
The response sent through CFPB states the account was charged off XX/XX/XXXX but have reported on Experian 's latest credit report # XXXX the charge off was made in XX/XX/XXXX. They stated they validated the debt, however no signature was received on the application for the account. They verified and validated they have no signature on this application and therefore, they is no contract between the consumer and this corporation. The cardmember agreement, terms and conditions, billing statements are not sufficient evidence that must be provided once a consumer requests it which is a law made by Congress in the United States Code in title 15, Chapter 41, 1692g.

In addition to providing all 5 required information that is to be provided to the consumer, 12 CFR Appendix B to Part 222 - Model Notices of Furnishing Negative Information, financial institution that is subject to section 623 ( a ) ( 7 ) of the FCRA shall be deemed to be in compliance with the notice requirement. I, the consumer have not received the required model notice B1 and B2. XXXX XXXX failed to provide these required notices, failed to provide a signed application and contract for the account to be valid. Therefore, there is no choice but for this account to be removed from Experian and any other consumer reporting agency they may have communicated with.

The status of this account on Experian 's consumer report is account charged off and written off amount is {$1400.00}. Once an account is reported to Internal Revenue Service and XXXXXXXX XXXX XXXX filed the account at a lost and claims the tax benefits, the financial institution can not continue to assess fees to the closed, charged off account. So the balance is now reporting an increased amount of {$1900.00} which is in direct violation. 

XXXX XXXX also included an app ID XXXX with the address of XXXX XXXX XXXX XXXX, XXXX, XXXX SC XXXX. This address is not an accurate address and does not reflect on my current consumer report through Experian with the report # XXXX which is the most current report. You are reporting inaccurate information and making false claims that it is validated and verified. I am the consumer and am the only human that can verify an account. 

XXXXXXXX XXXX XXXX, you have many violations I have found your company in. This account is set to be removed on my consumer report in XXXX and I demand this account be deleted within 14 days of XX/XX/XXXX. This is a great time for this company to act with dignity, knowing it is harming consumers with false representation of my character. Charge off accounts are character damaging. This is tarnishing my character and as I've pointed out, you have not followed the United States Code and Code of Federal Regulations which you are required to be in compliance with. Failure to do so will require me to continue further with contact to your direct policy enforcement and fines will be owed by corporation. 

Let 's make this easy and give the consumer what I respectfully demands. XXXX XXXX, signing this letter from XX/XX/XXXX does involve you and conflicting information does not look good for you. Let XXXX be accountable for their actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation