Consumer complaint received 2016-09-30
Company: Tulsa Adjustment Bureau
State: TX
Product: Debt collection
Sub-product: Medical
Issue: Improper contact or sharing of info
Sub-issue: Talked to a third party about my debt

Complaint:
The purpose of this letter is to inform you my office has received and reviewed all documents sent to and from my client, XXXX XXXX. Research efforts found no documentation to support your claim in some of the communication dates provided in your statement to the CFPB. 

My client started sending out communication to your client, XXXX XXXX XXXX XXXX, as early as XXXX XXXX, XXXX. You were C/O on those letters while being sent a copy. It is reasonable to believe you had knowledge of my client 's dispute much sooner than you stated. In fact your first reply back to my client 's dispute is on XXXX XXXX, XXXX. This is the first communication received from your company. 
Appears my client in good faith attempted to reach your client a number of times. First attempt United States Postal Service ( " USPS '' ) informed my client that her letter was undeliverable due to inaccurate mailing address. This was the same mailing address being reported on her Credit Report via Consumer Reporting Agency ( " CRA '' ). As well as receiving a copy of that notice from you recently. 
My client went as far as to use the XXXX ( " XXXX '' ) to assist her in locating your client. The XXXX was also unsuccessful and closed their case. This was documented on letter sent on XXXX XXXX, XXXX. 
Although my client was eventually successful in sending and receiving documentation back from your client. Your client did n't send an invoice rather a payment receipt. It 's important to point out this documentation does n't add up to the amount being reported. Therefore making the amount reported suspicious. 
My client sent you a letter on XXXX XXXX, XXXX stating such documentation ( " Validation of Debt '' ) was received as suspicious. Yet your reply to this letter was on XXXX XXXX, XXXX stating your company has received a second request and deemed it to be frivolous. You knowingly sent this reply with the knowledge that my client was disputing your documentation. 
I hereby dispute your statement to the CFPB ; your company sent copies of documents already received including a medical Operative Report ( " Op Report '' ) which had n't been received before. My client on a number of occasions requested an itemized invoice. This type of documentation was never received. 
My client has a right per the Fair Debt Collection Practices Act ( " FDCPA '' ) to dispute any discrepancies or inaccuracies either in part or whole of the debt being attempted to be collected. My client even informs you of such rights on her letter to your company on XXXX XXXX, XXXX. 
I find a number of things concerning. First is your statement ( s ) made to the CFPB are misleading. It is a violation of the FDCPA to falsely represent the character, amount or legal status of the debt, or of any services rendered, or compensation he or she may receive for collecting the debt. Second is your communication my client received on XXXX XXXX, XXXX from your company. " WHEN ARE YOU GOING TO QUIT IGNORING OUR NOTICES AND PAY YOUR BILL? '' The tone and language it was perceived was unprofessional. Furthermore it 's considered to be abusive written communication. It is a violation of the FDCPA to use verbal or written abusive language or tone. 
Third and most important, per my client, she does not recall providing permission under the Health Insurance Portability and Accountability Act ( " HIPAA '' ) to release her protected medical records to third parties. The third party in question is your company, Tulsa Adjustment Bureau ( " TAB Services '' ) and all employees tied to this account. My client is aware HIPAA does allow for limited information about her but anything more is to only be revealed with the patient 's authorization.

Company response to consumer: Closed