Consumer complaint received 2022-09-10
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I AM IN NEED OF HELP, BECAUSE THE SERVICER OF MY LOAN CONTINUE TO TAKE MY MONEY AND TRYING TO PUT MY HOME IN FORECLOSURE. I AM NOT BEHIND ON MY MORTGAGE PAYMENTS AND I HAVE ALWAYS PAY MY MONTHLY PAYMENTS ON TIME. PLEASE LOOK AT MY DOCUMENTS AND MY PAYMENTS HISTORY AND BANK STATEMENTS AND ALL THE LETTERS RUSHMORE LOAN MGMT HAVE BEEN SENDING ME, AND DECEIVING ME ABOUT MY LOAN THAT WAS TRANFER TO THEM ON XXXX XXXX, XXXX FROM XXXX XXXX XXXX XXXX. TO UNDERSTAND THAT THEY HAVE BEEN DECEIVING AND FALSIFYING INFORMATION ABOUT MY LOAN. THEY NOW HAVE BLOCK ME OUT OF MY ACCOUNT TO KEEP ME FROM MAKING MY MONTHLY PAYMENTS ON-LINE ( SOMETHING I HAVE ALWAYS DONE, MADE PAYMENTS ON LINE ) TODAY IS XX/XX/XXXX AND I HAVE NOT RECEIVED MY MONTHLY MORTGAGE STATEMENT IN THE MAIL FOR MORTGAGE PAYMENT FOR XXXX XXXX. RUSHMORE RESPRESENTIVE XXXX XXXX THE FIRM NAME IS XXXX XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX # XXXX, XXXX, GA XXXX PHONE : XXXX. XXXX XXXX FINALLY RESPOND TO ME ON XX/XX/XXXX @ AROUND XXXX XXXX. i ASKED FOR HIS STATE BAR NUMBER AND HE TOLD ME NO, AND I ASK HIM TO GIVE ME INFORMATION ON WHERE TO SERVE RUSHMORE CIVIL COMPLAINT DOCUMENTS AND HE SAID HE WILL NOT GIVE THAT INFORMATION TO ME, I TOLD HIM I AM RESENTING MY SELF IN THIS CIVIL CASE I FILE AGAINST RUSHMORE LOAN MGMT SERVICES LLC AND XXXX XXXX XXXX XXXX, AS LEGAL TRUST CASE # XXXX. I AMEND THIS CASE ON XX/XX/XXXX TO ADD XXXXXXXX XXXX XXXXXXXX XXXX XXXX. I SEND 2 LETTERS TO ATTEMPT TO SETTLE THIS DISPUTE, ONE ON XX/XX/XXXX, AND NOT SURE OF DATE ON OTHER LETTER. I ASKED THIS ORGANIZATION THAT SERVICES THIS LOAN TO PAY NON-NEGOTIABLE AMOUNT OF XXXX FOR BREACH OF CONTRACT, MENTAL AUGUISH, EMOTIONAL DISTRESS, MONEY PAY TO BANTRUPTCY TRUSTEE AND MORTGAGE PAY-OFF AMOUNT. I STATED IN THE LETTER IF I FILE A COURT CASE, I WOULD BE REQUESTING 3-TIMES THIS AMOUNT. 1. NEED ADRESS AND LOCATION TO SERVE CIVIL SUMMON AND COMPLAINTOF COURT DOCUMENTS FOR THIS CIVIL CASE FROM ME THE PLAINTIFF IN THIS CASE. 2. NEED RUSHMORE LEGAL INFORMATION DIRECT CONTACT PHONE NUMBER AND 3. NEED RUSHMORE AND THEIR LEGAL TEAM TO DIRECT ALL DOCUMENTS AND CORRESPONDENCE TO ME THE HOME OWNER OF THE PROPERTY ( NO-ONE ELSE ) I AM RESPRESENTING MYSELF IN THIS CASE. 4. NEED RUSHMORE TO ALLOW ME TO LOGIN INTO MY ON LINE ACCOUNT, THAT THEY HVE ME BLOCKED OUT OF SINCE XX/XX/XXXX AND CONTINUE TO KEEP ME OUT OF MY ACCOUNT ON-LINE, XXXX XXXX SAID IT WAS BECAUSE OF THE LAWSUITE THAT I FILED AGAINST RUSHMORE, BUT NO ONE HAVE SENT ME ANY INFORMATION ABOUT WHATS GOING ON WITH MY ACCOUNT AND XXXX ALSO SAID THEY HAVE NOT BEEN REALLY BEEN SERVED, BUT I SAID AND YOU ARE ABLE TO KEEP ME OUT OF MY ACCOUNT, WHEN YOU HAVE NOT SEND ME NO INFORMATION ABOUT MY ACCOUNT. THAT WHY I AM ASKING CPCB TO HELP ME I NEED MY MONTHLY MORTGAGE STATEMENTS MAILED TO ME EVERY MONTH. 5. I BEEN OUT OF BANKRUPTCY SINCE XX/XX/XXXX XXXX XXXX, AND THEY WAS PAID IN FULL FOR ARREAR PAYMENTS, BEFORE I DISMISSED MY CASE FOR NOT BEEN ABLE TO KEEP PAYING. 6. BANKRUPTCY LAWERS XXXX XXXX XXXX AND XXXX XXXX, AND XXXX XXXX XXXX NEITHER OF THEM RESENTS ME. 7. XXXX XXXX WAS THE ATTORNEY I USED TO FILE MY BANKRUPTCY CASE, HE DO NOT RESENT ME IN MY CASE. RUSHMORE ATTORNEY FOR XXXX  ON XX/XX/XXXX WAS XXXX XXXX XXXX AND XXXX XXXX, XXXX ADDRESS : XXXX XXXX XXXX. XXXX. XXXX XXXX, XXXX, GA XXXX PHONE : XXXX. AND CONTACT PERSON FOR RUSHMORE IN BANKRUPTCY DEPT WAS XXXX @ XXXX. XXXX XXXX SAID TO XXXX IN XXXX THAT MY LOAN WAS 6 MONTHS PAST DUE ( THAT WAS NOT TRUE, BUT IT IS ON PAPERWORK ) 8. RUSHMORE HAVE BEEN INTENTIONALLY DECEIVING ME ABOUT MY LOAN FROM THE BEGINNING OF RECEIVING THIS LOAN. I HAVE PROOF OF DOCUMENTS AND BANK STATEMENTS AND MORTGAGE STATEMENTS FROM XX/XX/XXXX - XX/XX/XXXX ( EXCEPT FOR THE INTENTIONALLY MISSING STATEMENTS

Company response to consumer: Closed with explanation