Consumer complaint received 2017-06-03
Company: SUNRISE CREDIT SERVICES, INC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
HI, MY NAME IS XXXX XXXX. I HAD/USED XXXX XXXX INTERNET AND MY ACCOUNT # WAS XXXX. I STARTED XXXX SERVICE IN XX/XX/XXXX AND USED MY OWN EQUIPMENT / MODEM & INSTALLED CONNECTION MY SELF. WHEN I ORDERED SERVICE ON PHONE, SAME DAY I TRIED TO INSTALL CONNECTION WITH MY MODEM MY SELF, XXXX LADY WAS ON PHONE WITH ME FOR HELP. I CLEARED WITH THAT XXXX REP( LADY) I HAVE MY EQUIPMENT SHE SAID OK.AFTER MONTH WHEN I START GETTING MONTHLY BILLS, EVERY MONTH XXXX START CHARGING ME XXXX EQUIPMENT FEE AND EVERY MONTH I HAVE TO MAKE A CALL OR CHAT WITH XXXX TO FIX THIS CHARGES/BILL. EVERY MONTH I HAVE TO SPEND MINIMUM 1 OR 2 HOURS SOME TIME MORE. I WAS TIRED/FRUSTRATED. TO FIX THIS ISSUE I MADE A COMPLAINT AND TOOK THIS MATTER TO XXXX PRESIDENT OFFICE IN XX/XX/XXXX. LADY NAME XXXX XXXX (MANAGER) HANDLED MY COMPLAINT AND ASSURED ME THAT THERE WILL NO MORE PROBLEM / HASSLE FOR ME. I HAVE ALSO CLEARED WITH HER 3-4 TIME THAT WHEN I WILL CANCEL THIS SERVICE THEN NO NEED TO RETURN EQUIPMENT / MODEM TO XXXX, SHE SAID YES/OK BECAUSE I HAVE CLEARED & PROVED WITH HER THAT EQUIPMENT IS MINE. XX/XX/XXXX I CANCELLED XXXX XXXX SERVICE AND AGAIN CLEARED WITH XXXX  REP ON PHONE THAT EQUIPMENT IS MINE THEN NO NEED TO RETURN BACK. BUT IN XX/XX/XXXX I RECEIVED A BILL OF $XXXX FOR NOT RETURNING A EQUIPMENT. I CALLED & CHAT MANY TIME WITH XXXX FOR THIS AND EVERY TIME XXXX REP PROMISED ME THEY WILL FIX THIS ISSUE AND I WILL GET MY FINAL XXXX BALANCE-DUE BILL WITH IN 5-7 DAY BY MAIL ALSO WILL GET A CALL BACK FROM XXXX  OFFICE BUT NEVER GET ANYTHING. EVERY TIME THEY CREATED A TICKET /CASE # FOR THIS ISSUE.LATEST TICKET # IS XXXX WHICH I HAVE UPDATED 3-4 TIME ON PHONE. I HAVE ALSO EMAIL TO XXXX PRESIDENT OFFICE. I  RECEIVED A E-MAIL FROM XXXX XXXX (MANAGER) WHERE HE/SHE MENTIONED THAT  I HAVE TO RETURN EQUIPMENT OR HAVE TO PAY $ XXXX BECAUSE XXXX XXXX ( MANAGER) PUT A NOTE ON MY ACCOUNT IN XX/XX/XXXX BUT XXXX XXXX ASSURED/PROMISED ME ON PHONE IN XX/XX/XXXX THAT NO NEED TO RETURN EQUIPMENT BACK (IF XXXX WANTS TO CHECK THIS PLEASE CHECK LAST & FINAL CALL RECORD BETWEEN ME & XXXX IN XX/XX/XXXX ) BUT SHE PUTTED WRONG NOTE ON MY ACCOUNT. I HAVE ASKED TO XXXX XXXX BY EMAIL COUPLE TIME IF XXXX SEND ME EQUIPMENT TO ME FOR MY ACCOUNT # XXXX  PLEASE PROVIDE ME INFORMATION LIKE WHEN,WHERE/ADDRESS, WHAT DATE, WHO DELIVERED (XXXX, XXXX, XXXX) EQUIPMENT TO MY PLACE & SHIPMENT TRACKING # BECAUSE XXXX ALWAYS KEEP ALL INFORMATION IN THEIR SYSTEM BUT I DID NOT GET ANY REPLY FROM XXXX XXXX (MANAGER) BECAUSE I HAVE ASKED ALL THIS INFO BY E-MAIL OR PAPER MAIL BECAUSE I NEED NOW WRITTEN PROOF BECAUSE XXXX TURNED BACK FROM ALL THEIR PHONIC PROMISED-COMMITMENTS. I AM 200% ASSURED-POSITIVE THAT XXXX DID NOT SEND ME MODEM. THAT'S WHY THEY ARE NOT PROVIDING ME INFORMATION LIKE WHEN, WHERE, WHAT DATE, WHO DELIVERED, TRACK# FOR MODEM SHIPMENT. SAME INFORMATION I ASKED FROM XXXX XXXX (MANAGER) IN XX/XX/XXXX BUT SHE DID NOT GIVE ME THIS. MY ISSUE STILL NOT FIXED BY XXXX AND XXXX HAS CREATED A TICKET # XXXX FOR THIS ISSUE. XXXX REP TOLD ME I WILL GET MY FINAL XXXX DUE BILL WITH IN 1 OR 2 BILL CIRCLE TIME. AFTER ALL THIS XXXX FORWARD MY ACCOUNT TO COLLECTION AGENCY NAME--SUNRISE CREDIT SERVICE INC, XXXX XXXX XXXX, NY XXXX. THIS COMPANY CALLING ME EVERYDAY 3-4 TIME FOR THIS AND ASKING MY PERSONAL INFORMATION LIKE SSN#,ADDRESS,E-MAIL ETC & USING RUDE LANGUAGE ON PHONE WITH ME. SUNRISE CREDIT SERVICES ALSO SEND ME A NOTICE FOR THIS ACCOUNT. I DO NOT OWE ANY AMOUNT TO XXXX BECAUSE XXXX DID NOT SEND ME EQUIPMENT/MODEM FOR MY ACCOUNT # XXXX. I WILL REQUEST YOU PLEASE TAKE STRONG ACTION AGAINST SUNRISE CREDIT SERVICE INC. & XXXX FOR MENTALLY & FINANCIALLY HARASSMENT AND ALSO EFFECTING MY CREDIT SCORE. PLEASE ORDER THEM TO CLEAR MY ACCOUNT. I WOULD BE VERY THANKFUL TO YOU.

WITH REGARDS
XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX EMAIL-XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation