Consumer complaint received 2022-05-05
Company: Block, Inc.
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
This begins as a CashApp hack, being triangulated, locked out of accounts and then thieves draining XXXX from my account and XXXX doing nothing about it. Then there is the run around from CashApp support. Then they move onto XXXX and XXXX, finally ( so far ) attempting to extort me to not be attacked any more This is not your typical scam, The way the hack works, first they identify two users who are sending each other payments regularly on CashApp. They use the one who does not have a lot of money as a connector, and the one who has a large balance as the victim. Using this approace they then mirror your device somehow and ll transactions appear to be made by you, even if you use faceID or a fingerprint.

It started as a hack on my cashapp acct and my girlfriends, then they social engineered themselves into our bank accounts, then after a little they moved onto XXXX, after stopping that they moved onto XXXX. 

Later I found out a hacker had mirrored my phone and PC and got XXXX to believe it was me making the transactions. I provided all this information to XXXX and CashApp, CasApp ignored me and gave me the runaround, XXXX investigated and was told by CashApp that it was me and all the data showed it was my area, my mobile app, etc.. 

This is being done because my phone was spoofed. What is worse, is I told Cashapp and XXXX I was not making transactions, and to deny any new transactions. They did not comply and I kept losing money. 

I finally had to change all users/passes and emails on XXXX and also went and bought an XXXX and removed my XXXX. And my Girlfriend is now negative almost XXXX between her XXXX  and XXXX because of all this activity. Now she may not be able to get in the XXXX. 

XXXX was spoofed, it was actually a bank transaction and XXXX refunded my money. 

I also found out they were in my computer ( I have a text stating they can see me via a webcam ) and they were trying to pay them to stop an attack on my network. I have since bought a new phone and computer. This and my phone were ways they spoofed my location and identity when doing the transactions. 

Also, I noticed they tried to hack XXXX again on XX/XX/22 at XXXX XXXX  ( requesting codes and they did not get therm ) It started as a hack on my cashapp acct and my girlfriends, then they social engineered themselves into our bank accounts, then after a little they moved onto XXXX, after stopping that they moved onto XXXX. 

The Story : On XX/XX/XXXX someone called XXXX and asked about my debit limit. Then on the XXXX there were 3 transactions totaling {$4000.00}, they did not go through. Then from XX/XX/XXXX to XX/XX/XXXX a total of {$14000.00} was sent via CashApp to a Cashapp account that was also hacked, my girlfriend. She has been hit for close to $ XXXX as well. On XXXX I was hit for more than {$8500.00}, this was declined by XXXX too. 

First they transfer from my bank account to a connectors cashapp via a hacked cashapp account. I even have proof where they would remove a debit card from the hacked cashapp account. 

They will do tests on a cancelled debit card since XXXX allows refunds to cancelled cards. This allows them to keep access to a bank account. 

When CashApp no longer worked they moved onto XXXX XXXX lost another {$8500.00} ), then XXXX. ( Luckily XXXX paid me back ) I have a detective working the case and they see this all the time.

Company response to consumer: Closed with explanation