Consumer complaint received 2016-12-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Credit card
Issue: Balance transfer fee

Complaint:
I signed up for a Bank of America credit card on XXXX/XXXX/2016 specifically to roll over my balance from my XXXX credit card. I decided getting cash back was better than airline miles accumulation ( too many needed for an air ticket ). Nowhere on the application, email sent to me, on the letters I received AFTER the 7 day period was the information about charging a fee for the rollover. I LOOKED!!! Because I knew that some cards charge and some do n't. I can send the confirming email, as well. No where was I informed that I would need to spend {$180.00} to do this dis-service. 

I did this online, where I could check and doublecheck that there was no apparent fee. Perhaps hidden in very small print or buried deep in some multi-page disclosure, it might be there. But I sure did n't see it. I am screaming this : I CHECKED! When I transferred the money, there was NO " are you sure you want a {$180.00} fee '' When I got my first bill n XXXX, I noticed a line that read " Fee .... {$180.00} '' No explanation on what the fee was. I called BOA 's XXXX # and no where on its phone system was the choice for " rollover '' or " transfer '' -- everything else from " mortgage '' to " late fees. '' I kept saying to the automated voice, " I do n't know what fee ; get me to a rep '' After a long pause, I finally spoke to a XXXX and later a XXXX who said, " yes sometimes agent forget to tell you that. '' She offered to put in a request to reverse the fee -- so it is possible. I kept telling her that I was not informed of a transfer fee. That we 99 % of the time pay off our XXXX credit card in full each month and I do n't need a 0 % APR. Which she justified the 0 % as why they charge the 3 % transfer fee. Huh? In her tel/con I learned the figure " 3 % '' Why in the world would I pay {$180.00} for a new credit card, when we pay off our credit card bills in full? Why would I agree to that? Why? 

My point is that NOWHERE is it CLEAR that I would get hit with such an amount. NO.WHERE. 

I asked for a supervisor who was UNHELPFUL and kept saying " This is a legitimate fee. '' He would not reverse it. I asked him : " Do you want my business or not? '' Between my husband and myself, we charge up to $ XXXX a year on credit cards. He said I had to pay the fee. I cancelled the card that day. 

It is not right that BOA HID the transfer fee. UNDISCLOSED. The transfer fee info was NO WHERE in the application, in confirming e-mails, letters to me, in the card 's description, on the bill, in the phone conversation I had 1 week prior with a BOA rep when I asked about a charge on my on-line invoice. 

I wo n't pay that ridiculous fee. Why would I agree to that, when I was n't told/informed about it. If forced that means something important to me must be dropped. 

No wonder military service people have problems with BOA. I could have gone to any of the other competitors for a transfer free card. Sure wish I had. Paying BOA {$180.00} for use of my money ... ... they should be paying me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief