Consumer complaint received 2016-12-26
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I 'm filing a complaint against my loan servicer Ocwen Loan Servicing ( OLS ), for illegal foreclosure and violations to the California XXXX ( XXXX ). Also violations to the Ocwen National Mortgage Settlement ( ONMS ), which explicitly requires OLS, to maintain a transparent and fair loan modification review process, due to their track record of abuse.My personal abuse began 2 years ago when OLS, returned XXXX of my mortgage payments claiming that my loan was required to be modified in order to lower the payments and interest rate. What was confusing is that I was not behind on payments, nor did I need a lower rate.At the time the XXXX payments were returned, my loan was fixed with a 2 % rate ; and as previously stated my loan was not delinquent.The agent advised me that since my rate was so low, that I could be eligible for a principle reduction which could also potentially lower my payment. I had never had troubles making my payments, so I was not familiar with the term " modification '' .Since then my loan has been under review on and off for the entire 2 year duration to no end. OLS, has placed me in and out of review for modification, because they would always ask for additional documents, or the same documents and in some cases more documents. It was a relentless vicious cycle of documents streaming to their offices and countless single point of contact ( SPOC ) assigned as well, which indeed contributed to a convulsed process from beginning to end.The most recent set of events leading up to the sale of my home on XXXX XXXX, 2016, with no prior notice nor warning. Clear violation to XXXX. XXXX. XXXX XXXX. This letter or notice indicating a " complete package '' was dated for XXXX XXXX, 2016, and sent via regular mail only 3 days prior to the sale of my home.I had a conference call appointment that was with the SPOC named XXXX XXXX, set up for XXXX XXXX, 2016. She called and I picked up the phone on the third ring however she had hung up, so immediately called back. OLS, male agent advised that he could not patch my call through to XXXX, because their system did not allow him to do so. He did advise me that he would instant message her that I 'd returned the call. I had faxed XXXX, all of the most recently requested documents which were profit and loss statements and bank statements. 
I called back to OLS, several times between XXXX XXXX, 2016 and XXXX XXXX, 2016. To my shock I was contacted by a local realtor friend of mine on Monday XXXX XXXX, 2016, informing that she had seen that my home was sold at auction on XXXX XXXX, 2016.I was completely blindsided, in fact I had just spoken with an OLS agent on Friday, XXXX XXXX, 2016 and I was still not informed of any type of sale date pending action nor an executed action of sale just the day before. My home holds approximately $ XXXX in positive equity, which OLS has stolen due to their predatory ways.My home was sold by OLS, sister company XXXX XXXX ( XXXX ) with no prior notice of sale. XXXX, has failed to follow any of the California foreclosure statues under XXXX XXXX XXXX. Seq. for non-judicial foreclosure. OLS and XXXX, violated XXXX. XXXX. XXXX XXXX regarding communications with a designated SPOC, also XXXX. XXXX. XXXX XXXX which strictly prohibits the act of " dual tracking ''. Furthermore, XXXX violated multiple communication requirements under the XXXX, they failed to post notice on my home indicating date, time and location of a sale. They have also failed to publish a notice of sale in our local Newspaper. They have also failed to record a sale date action with the XXXX county recorder 's offices.OLS and XXXX, acted in a manner deemed unfair and not in good faith, and were and the modification review process was a mere " smoke screen '' for them to lull me into a state of complacency while the home was being foreclosed upon.

Company response to consumer: Closed with explanation