Consumer complaint received 2016-10-27
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
This is my second complaint against Select Portfolio Servicing. 
Complaint : Since XXXX we have been applying for a loan modification from SPS. We have submitted hundreds of requested documents, answered numerous phone calls, and paid for legal representation XXXX times, but to date we have not received any loan modification offer. 
We submitted requested documents as late as XXXX XXXX, XXXX, only to be told by the SPS representative that our loan will be transferred to XXXX on XXXX XXXX, XXXX. This whole situation has been nothing but excruciating for us. We have seen this change of servicer as a pattern that began with XXXX XXXX XXXX, XXXX XXXX XXXX, and SPS with no resolution in sight. What is most frustrating is that we know that we fully qualify and meet the requirements for the government 's loan modification programs and yet we have been denied by SPS and prior servicers. Therefore, our conclusion is that our loan is being subjected to additional requirements other than those of the government 's by SPS and prior servicers We believe that : 1. The continuing practice of servicers repeatedly requesting documents from homeowners are doing so to purposefully increase our indebtedness for the company 's financial gain and this should be investigated for illegal actions. 
2. SPS is using their in-house policies and requirements for our loan modification, and not those of the government 's programs for financial gain.. 
3. Discrimination could be a factor in repeatedly denying us a loan modification. This is based on our ethnicity ( XXXX ), age ( XXXX ), and our family structure ( not husband and wife, but parents and adult children ). 
3. SPS is continuing to purposefully use delay tactics to deny us a loan modification so that our delinquency indebtedness continues to increase. This conclusion is based on their evaluation policies, repeated requests for the same documents, and general threats about legal action against us. We also believe that information about our mortgage loan status is shared with investors who routinely stop in front of our home and either look until we come out front or come to our door with questions. Recently, we had a visit from a private investigator that was sent to verify who is residing in our home. 

Background : XXXX XXXX ( son ) is principal on the loan XXXX XXXX ( mother ) is secondary of the loan We have proven we can pay for a reasonable loan modification. In XXXX my son, who is principal on the loan, filed for bankruptcy in accordance with a Florida program for obtaining a loan modification. Through bankruptcy court we paid SPS {$30000.00} @ {$1400.00} per month until XXXX XXXX when the application was denied on the grounds of insufficient income. This was a wrongful denial because SPS disregarded our attorney 's repeated submission of collective income from our family. SPS chose to use XXXX income only for evaluation. Our attorney filed a dispute for the denial but was unsuccessful in getting it overturned. 
Our financial hardship began in XXXX, XXXX when we refinanced our loan with XXXX XXXX. Six months later we were sued because XXXX XXXX fraudulently forged the signatures of the prior owners to process our loan. Due to this we incurred significant expenses for attorney 's fees. Making home repairs and maintenance on our home then and now continues to be on a cash basis. Our mortgage is an upside down loan - {$330000.00} according to SPS billing, and the latest actual value is {$260000.00}. Even obtaining home owners insurance has been unsuccessful due to the status of our loan.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation