Consumer complaint received 2016-03-01
Company: Ocwen Financial Corporation
State: MI
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I 'm filing a complaint against Ocwen Loan Servicing ( OLS ) and XXXX XXXX XXXX. regarding a matter of dual tracking, illegal foreclosure and deceptive practices as well as non-transparency while servicing lien rights. My wife was and still is currently caring for her mother which is suffering from XXXX, which involves weekly XXXX as well as our son which was XXXX at the age of XXXX. My wife was in the middle of negotiations with OLS, before, during and after the sale of my home occurred. The timeline leading to the sale of my home on XXXX XXXX, 2015 are as follows : My wife received a call from OLS, agent on Tuesday, XXXX XXXX, 2015 demanding payment on the mortgage loan in question. She emphatically advised the agent that we desired to keep the property and save our home, particularly due to the medical conditions of our family members as well as positive equity in the home at that time. She attempted to offer a payment over the phone and was advised that certified funds is required and was given XXXX XXXX ( XXXX ) money wire information. My wife promptly made payment via XXXX, the very next day on XXXX XXXX, 2015. ( See Exhibit A-Western Union Payment Receipt ) Apparently, OLS rejected the payment without notifying me of any such action. This is XXXX of many deceptive actions that were perpetrated against my family before and during the execution of sale of our home. Misleading my wife 's efforts to make amends in catching up on our loan modification payments. We were made to believe that OLS, was in fact on outside and working with us to overcome our delinquency.We did not find out about our payment being rejected until my wife received a letter via regular mail from XXXX at XX/XX/XXXX, which was dated XXXX XXXX, 2015. ( See Exhibit B- XXXX XXXX notice of rejected payment ) My wife immediately contacted OLS on XXXX XXXX, 2015 about the rejected payment and was advised she needed to apply for a loan modification. At no point did the agent advise my wife of any action such as referral to the law office of XXXX XXXX. After completing a financial interview with her over the phone, the agent allegedly generated a modification package to be sent and an appointment was set to speak with a relationship XXXX named ( XXXX XXXX ) for XXXX XXXX, 2015. The day of the conference call was received by XXXX, my wife expressed that the package had just been received the day before on XXXX XXXX, 2015. XXXX apologized for the delay and again for the rejected XXXX payment from XX/XX/XXXX and assured my wife that there would be no sale attempts made to the property and all activity was on hold due to the initiated review and the fact that there was an assigned single point of contact ( SPOC ). In fact, XXXX went as far as completing another over the phone interview with my wife as done by the previous agent on XXXX XXXX, 2015. She asked when she could gather and fax the required documents to support the information given over the phone. She advised the agent that she would have the documents faxed no later than XXXX XXXX, 2015. XXXX again assured my wife that all was well and that she need not worry of any threats to the subject property and set up a new conference call for XXXX XXXX, 2015, making no mention of potential sale date pending for XXXX XXXX, 2015, further desensitizing my wife to any threat of foreclosure, which is deceptive and misleading, fraud to strip away all positive equity in our home. ( See Exhibit C- XXXX XXXX Electronically Completed RMA Dated XXXX XXXX, 2015 created by OLS internal System ) After our home was sold on XX/XX/XXXX and XXXX called as planned on XXXX XXXX, 2015, to say the home was sold and nothing could be done any longer. Also that we would have to deal with the Real Estate owned department from now on.

Company response to consumer: Closed with explanation