Consumer complaint received 2019-12-10
Company: Paypal Holdings, Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unexpected or other fees

Complaint:
On XX/XX/2019 I sold Item # XXXX on XXXX. PayPal charged me the 2.9 % Commission on the Texas State Sales tax. The sale was for {$100.00} + {$8.00} for the shipping. Total {$110.00} X 2.9 % = {$3.00} + XXXX cent PayPal Fee = {$3.00}. This was the amount I should be charged by PayPal based on the Agreement. But PayPal charged me {$3.00}. The Sales tax XXXX Collected to remit to the State of Texas was {$9.00} multiplied by 2.9 % = XXXX cents. The correct Commission of {$3.00} plus the PayPal Commission on Sales Tax of XXXX would Come to the {$3.00} PayPal erroneously collected from me. 

PayPal also collected commissions on Sales Tax from my sale of XX/XX/2019 Item # XXXX short changing me another {$2.00} ... the theft and unlawfulness of PayPal is now adding up. 

I contacted XXXX they passed the buck to PayPal who passed the buck to XXXX who passed the buck to PayPal then back to XXXX then back to PayPal. And so on. Last I talked to a Paypal Supervisor named XXXX on XX/XX/XXXX, XXXX he refuse to be held accountable nor research for correctness, and would not give me his full name. I asked him to identify himself by number or some other method ; XXXX said his Employee Number was XXXX. 

PayPal Supervisor XXXX stated PayPal does not collect the sales tax nor does PayPal transmit the sales tax money to the states. He said they were told by XXXX to collect the 2.9 % PayPal Commission on the Sales Tax to enhance PayPal 's year end profits and monthly bottom line ; thereby cheating those who sell on XXXX out of money that PayPal is not entitled to by their contract and Transmitter Licenses with the individual states. 
On XX/XX/2019 I sent two e-mails to PayPal 's Attorney XXXX XXXX at his address XXXX as he had indicated PayPal is a Money Transmitter not a Bank and that PayPal has a New York State License as a Money Transmitter and is not subject to Federal or State Banking Laws. PayPal also has Money Transmitter Licenses with other states. I explained that XXXX collects the individual State Sales Tax and Transmits the Sales Tax to the individual States. I also told him that PayPal Supervisor XXXX confirmed that PayPal does not take possession of any Sales Tax Money, nor do they Transmit any Sales Tax Money. I also sent Paypal attorney the XXXX Policy that they XXXX collect and Transmit the individual State Sales Tax. 
PayPal attorney did not respond, so I called PayPal 's Attorney on his telephone at ( XXXX ) XXXX and left him a couple of detailed messages on the new PayPal Theft Policy and Violation of it's individual state Money Transmitter Licenses of Collecting the 2.9 % Commission on Sales Tax that it never collects nor transmits ; he never responded. 

On XX/XX/2019 I sold another item on XXXX ; PayPal again collected and additional {$2.00} from me as they had charged me the PayPal 2.9 % Commission on State Sales Tax from Kentucky that they never collected nor transmitted to Kentucky ( XXXX Collects and Transmits the individual state Sales Taxes per their policy and rules and the law ). 
The money PayPal is erroneously taking is adding up now and PayPal and XXXX continue giving me and other XXXX and PayPal customers the runaround as they enrich themselves by violating their Customer Agreements and State Money Transmitter Licenses. 

See XXXX Sales Tax Policy and Agreement : " Tax policy Based on applicable tax laws, XXXX will calculate, collect, and remit sales tax on behalf of sellers for items shipped to customers in certain states. For a complete list of states please see our Taxes and import charges page. 
Taxes and import charges ''

Company response to consumer: Closed with explanation