Consumer complaint received 2017-02-01
Company: WELLS FARGO & COMPANY
State: FL
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Making/receiving payments, sending money

Complaint:
In XX/XX/XXXX, I bought a car and got an equity loan from Wachovia bank. 
In XX/XX/XXXX I purchased a XXXX and got a home equity loan from Wachovia bank At that time they took the balance from the equity loan and put it on the home equity loan. I signed a contract at Wachovia to close my equity acct. I got married in XX/XX/XXXX, and my last name changed at the same time for all my loans and documents. Even though I signed the paperwork to close the equity loan, Wachovia never closed it and never contacted me about it. This gave " someone '' the opportunity to take money from my acct. When I noticed it, I contacted Wells Fargo about it in XX/XX/XXXX. The person actually was rude and yelled at me and threatened to foreclose on my home. I panicked and started paying, and I have been paying for over XXXX years. I have called them repeatedly, and they tell me that they have done nothing wrong. But would I not have to sign another contact under my new last name and would that not be on record? When I called in to find out information on this, they found nothing under my married name, but only on my prior last name that the acct. was closed under. 
I am enclosing attachments that show the pattern of the hassles and hurdles that I have been made to go through to get this straightened out. The stress this is causing is affecting my health, both mental and physical. I have retained an attorney in XXXX to help me with this, but that is also putting a strain on my finances. Since the loan originated in XXXX my lawyer can only do so much and I will have to find a good attorney in XXXX which will add to my financial burden. If any " in person '' meetings need to be held, that will be travel expenses I will have to incur. I am a young XXXX years old, but the constant worrying day in and day out, my sleepless nights and the harassing phone calls my mental state is aging fast. I feel lost and have no control over what is happening to me. 
XXXX. I need someone to help, someone who can step in and help organize the chaos that keeps unraveling with each phone call I receive. In XX/XX/XXXX, I bought a car and got an equity loan from Wells Fargo. In XX/XX/XXXX I purchased a XXXX and got a home equity loan from Wells Fargo. At that time they took the balance from the equity loan and put it on the home equity loan. I signed a contract at Wells Fargo to close my equity acct. I got married in XX/XX/XXXX, and my last name changed at the same time for all my loans and documents. Even though I signed the paperwork to close the equity loan, Wells Fargo never closed it and never contacted me about it. This gave " someone '' the opportunity to take money my that acct. When I noticed it, I contacted Wells Fargo about it in XX/XX/XXXX. The person actually was rude and yelled at me and threatened to foreclose on my home. I panicked and started paying, and I have been paying for over XXXX years. I have called them repeatedly, and they tell me that they have done nothing wrong. But would I not have to sign another contact under my new last name and would that not be on record? When I called in to find out information on this, they found nothing under my married name, but only on my prior last name that the acct. was closed under. 
I am enclosing attachments that show the pattern of the hassles and hurdles that I have been made to go through to get this straightened out. The stress this is causing is affecting my health, both mental and physical. I have retained an attorney in XXXX to help me with this, but that is also putting a strain on my finances. Since the loan originated in XXXX my lawyer can only do so much and I will have to find a good attorney in XXXX which will add to my financial burden. If any " in person '' meetings need to be held, that will be travel expenses I will have to incur. I am a young XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation