Consumer complaint received 2017-04-30
Company: WELLS FARGO & COMPANY
State: MD
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
PLEASE STO P WELLS FARGO  WITH THEIR EXTREMELY ILLEGAL PRACTICE! USING CLIENT 'S ELECTRONIC SIGNATURES IN THEIR DATABASE TO CONDUCT BUSINESS ON OUR BEHALF, AND STILL END UP DOING IT WRONG!     *On  X/X/17,  I stopped by their   XXXX   XXXX    to  partially withdraw funds from my IRA  XXXX  This was n't the first time I had an emergency, therefore, I already knew that being younger than  XXXX  there would be penalties for early withdrawals. T he customer service rep & manager took so long to process the transaction and advised to sign ( electric signature on their machine ) and come back later to finish up, although they gave me {$200.00} and said they would    finish up the rest of the transaction later!!
*They gave me " some paperwork '' that was n't right - not showing both the 10 % for State & Federal penalties. I called, went to branch to have it corrected, but was told the Rep that dealt with me was the only one who was going to correct it!! He was mostly off during the week because he worked on Saturdays.       *I unfortunately had to have  XXXX  (  XXXX / XXXX /  XXXX   ). Around this time,  Wells Fargo then realized their paper-work was not right!! ( check deposit + cash given to me was n't balancing from their end ) Usua lly the branch gets pressure from their back-office/head office to clear their outstanding mistakes/tickets because their books would not balance. I started getting numerous calls then, from the  XXXX   XXXX , to immediately come back to their branch, there was something wrong!!! I sent copy of my  XXXX . I also had complications AFTER  XXXX , so I could not go back to the branch to re-sign their paperwork immediately. Mind you earlier on  XXXX ,  XXXX , and AGAIN on  XXXX  I sent emails REMINDING them that their paperwork was n't right and I do n't see where my pre-penalties were deducted, and for them to make sure they were corrected. I DO HAVE COPIES OF THESE EMAILS, AND MY INSTRUCTIONS - before my  XXXX .     *When they realized I could not make it to the branch due to my health, they ( bank reps ) decided to USE THE SAME ELECTRONIC SIGNATURE FROM  XXXX  on  XXXX , WHEN I WAS NOT THERE, TO CORRECT THEIR MISTAKE!!! AND STILL DID NOT DO MY PAPERWORK RIGHT, because then they DID NOT DEDUCT THE 10 % AS I HAD TOLD THEM!!!! I wrote to their  XXXX   XXXX  in California, no response until I sent an email (  XXXX  XXXX  XXXX  ) to their  XXXX  of Directors!!!     They  XXXX  NOT save consumers ' signatures to do/correct their mistake with signatures done on a different date!!! Extremely SUPER-BAD financial practice. As it stands now, the amounts are all scratched off ( on their NEW paperwork ), and they did NOT take the pre-penalties, I am told the transaction are into   XXXX   financial year. This mess needs to be corrected now!!! Not wait until TAX-YEAR   XXXX   with me having hefty penalties. I have copies of emails  XXXX   XXXX  ( the rep to correct the paperwork!!!! ) I will NOT pay the 10 % pre-payment penalties as it stands now!! They could have sent someone to me and their papers could have been notarized and signed properly, by me, whether I was sick or not. I am a smart individual and the  XXXX  was definitely not in my brain!! It is NOT for them to use my old electronic signature and put me in the dilemma of upcoming tax-year, just because I was in the hospital. Bad practice ... they SHOULD NOT GET AWAY WITH THIS!!!! thank you!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief