Consumer complaint received 2022-09-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
I overpaid my credit balance, combined with a charge refunded back to my card that totaled just over {$1100.00}. On XX/XX/2022 a balance refund was initiated by me, and a check was sent to my address. I informed them 2-3 days after requesting the refund I was moving and was assured it would arrive in time. By XX/XX/XXXX this check had not arrived and I was moving from my house and had to call yet again to cancel this check. I requested the money logically be refunded back to the card it was charged from - the card was very clearly linked to my account. 

They denied being able to find any such account in the system requiring me to provide them with my account information. My account information was restated back to me correctly, the first time. After requesting an estimated time frame for canceling the check and depositing the money into my account ( initially stated as 10 days ) the lady yet again repeated my account information back to me this time INCORRECTLY. 

By XX/XX/XXXX I have heard nothing back from them and no money has been deposited into my account. I called, yet again, to understand what was going on. The next lady assures me that I will be called within 48 hours because the money should most definitely be deposited into my account and she 'escalated " the issue ( read as did nothing because that is what happened ). Now XX/XX/XXXX ( around XXXX XXXX  ) I call YET AGAIN because I never received a call back within this mythical 48-hour time frame to inform me why my money has not been deposited or what in gods name is happening. 

I was then told, that it was not 10 days, no it is 14 days. I would have my money deposited no later than 14 days, and yet again, wait for the money to be deposited. XX/XX/XXXX, I am now filing my complaint as it has undoubtedly been far longer than the federal regulations allow for my money to be returned upon the initial request for a refund. In fact, it has almost been an entire month since this whole charade started, I still don't have my money, I now have a balance, and they are saying it will take ANOTHER 14 days to even return the money to my credit card. 

This is absolutely absurd. Not only will they not provide me any information I request such as at what point in their 'research ' process they are or have they even attempted to deposit the money back into my account but every time I call I am told the waiting periods for literally anything and everything will take 2 weeks. 

They have my money. They told me they have not tried to deposit it. Why am I waiting 2 weeks for them to put the money back onto the credit card? All I am told is they need this time to do " research '' ( whatever that is even supposed to mean ) to ensure the money wasn't deposited into an account they have not even tried to deposit the money into.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief