Consumer complaint received 2021-12-16
Company: CMG MORTGAGE, INC
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
Currently I am being overcharged for my mortgage escrow. CMG is collecting far too much escrow and already have over {$4000.00} in my escrow account for XX/XX/XXXX tax payment. Yet they say unapplied escrow balance is {$0.00} and that my annual taxes and insurance are higher than they are ... after I requested an escrow analysis. I have called too many times and been told it will be taken care of plus emailed them in their message center per their instructions on their website. They say they will do mortgage escrow analyses but will not adjust payment as they should. They illegally take my money and tell you they will get it back to me. They sent me back some escrow and then just lied and put my taxes were double what they were on account to justify keeping payment where it is. 

XX/XX/XXXX XXXX AM XXXX Currently I am being over charged {$450.00} a month more on my mortgage than my escrow account requires. My taxes have been paid for year and CMG is holding a significant overage far more than the legal 2 months of insurance/taxes amount. I have been lied to, hung up on, and ignored for the last several months I have tried to correct this. Whoever is reading this : Would you be OK with being over charged almost {$500.00} a month on your mortgage? Would you be OK with the mortgage company holding {$10000.00} more in an escrow account than is required? By end of year it will be XXXX. I have a daughter in University and the money basically being stolen from me is very much needed. I am requesting an off schedule escrow analysis and would like the overage returned and mortgage payment adjusted to what it should be. 
XX/XX/XXXX XXXX PM XXXX Dear Borrower, Thank you for your recent inquiry regarding your escrow. Our records indicate that your escrow account is scheduled to be reanalyzed in XX/XX/XXXX. Any overage in escrow will be mailed to you at that time as long as your account is current. If you have a question and would like to speak with a representative, you can initiate a Chat session by? Live Chat? or send a secure message by selecting? Ask a Question?. Thank you for giving us an opportunity to be of service to you. Sincerely,. E-mail Support Representative XX/XX/XXXX XXXX AM XXXX I was told my escrow was going to be analyzed in XXXX and that never happened. Why should I believe it will in XXXX? I am requesting an off schedule analysis. Is it being denied? 


XX/XX/XXXX XXXX PM XXXX XXXX : Loan number Dear Borrower, Thank you for your recent inquiry regarding your loan. We apologize that we have been unable to respond to your message within our standard processing time. We regret any inconvenience this delay may have caused. Our records indicate that your escrow account is scheduled to be reanalyzed in XX/XX/XXXX. Any overage in escrow will be mailed to you at that time as long as your account is current. Since your loan is set up to have an analysis done in XX/XX/XXXX, we can not run an analysis within 60 days of when was is scheduled. If you have a question and would like to speak with a representative, you can initiate a Chat session by? Live Chat? or send a secure message by selecting? Ask a Question?. Thank you for giving us an opportunity to be of service to you. Sincerely, E-mail Support Representative XX/XX/XXXX XXXX AM XXXX What date in XXXX is my escrow analysis scheduled for? Specific date. 

XX/XX/XXXX XXXX PM XXXX RE : Loan # : Dear Borrower, Thank you for your recent inquiry regarding your loan. We apologize that we have been unable to respond to your message within our standard processing time. We regret any inconvenience this delay may have caused. To view/access your escrow activity on the website, proceed as follows : o Click on the 'My Loan ' icon on the Welcome Page. o Next, click on the 'Taxes and Insurance?. o You will now be able to view general information such as your current escrow balance, last escrow analysis date and current escrow payment. In addition, you will also be able to view your tax and insurance information ( if applicable ). If you have a question and would like to speak with a representative, you can initiate a Chat session by " Live Chat '', send a secure message by selecting " Ask a Question. '' Thank you for giving us an opportunity to be of service to you. Sincerely, Email Support Representativ Mortgage Payment Applied : XX/XX/XXXX {$2800.00} XXXX XX/XX/XXXX Cash Receipts Due Date XX/XX/XXXX Effective XXXX XX/XX/XXXX Principal {$840.00} Principal Bal {$440000.00} Interest {$1000.00} Escrow {$1000.00} Escrow Bal {$12000.00} Other {$0.00} Unapplied {$0.00} Unapplied Bal {$0.00} Tax Disbursement XX/XX/XXXX - {$8300.00}

Company response to consumer: Closed with explanation