Consumer complaint received 2016-08-18
Company: JPMORGAN CHASE & CO.
State: MD
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
I have opened an Amazon Credit Card with Chase Bank with the help of my partner on XXXX XXXX 2016. To make the story short, my domestic partner submitted the credit card application on my behalf online through the amazon web site. Thereafter, I have called Chase Credit Card Application Support on XXXX XXXX 2016 to check the status of my credit card because the address on the application did not have my apartment number. Therefore, the customer service representative advised me that I did not answer the security question correctly about my mother maiden name because of course my domestic partner did not realize the incorrect name at the time. Therefore, my account was being blocked by Chase representative for some reason. Also, I was advised by Chase representative that my voice did not sound that I am a XXXX XXXX XXXX female which sounds really discrimination! Chase Bank Customer Service has assigned my account to a fraud specialist by the name of XXXX XXXX Fraud Operations Center at the telephone number of XXXX with extension XXXX - After I have submitted multiple documentations to XXXX XXXX on XXXX XXXX 2016 as follow : XXXX copy of my XXXX. Driver License, XXXX copy of my Social Security Card, XXXX copy of my XXXX Passport, XXXX and a recent copy of my recent XXXX to the email address XXXXXXXXXXXX!!! However, XXXX XXXX advised me that she could not see my driver license clear. Thus, I have resubmitted both front and back of my DL to the same email address in the following date on XXXX, XXXX 2016! After I have made several attempts to check the status of my credit card account with XXXX XXXX, she has made my life XXXX living by using bias that the reason why my account was blocked it is because they could not identify me as the customer. But this is the reason why Chase has requested the documentations from me in which that I have provided twice, still, XXXX XXXX dare to tell me that my account will be closed even I have done all the diligence and being cooperated to submit all my documentations that are related to my identity. My concern now is going to be more XXXX living to me because this credit card account issue is about to affecting my credit report to the XXXX credit bureau agencies as a closed account. Until today 's date I have not getting the help to have my account to be reopened after I have submitted all the documents about my identity. Chase has not being able to resolve my concern about the credit card account that I am having problem which has not been taken seriously into XXXX XXXX hands. XXXX XXXX sounds really incompetent to get this matter resolved, she does not sound knowledgeable of the issue that I am having. I believe she may be new in this position! Also, Chase does not have the capacity to handle fraud inquiries or account that is being closed due to minor issues because Chase credit card customer service call center is based overseas in XXXX. Therefore every day that I call to inquiry about my account, in which they are unable to tell me the status of my account. I do believe neither XXXX XXXX which she is located in the XXXX can not get this matter resolve. I would like to have CFPB to forward my complaint to Chase senior leadership for resolution because XXXX XXXX does not know what she is talking about. She has received all my documentations and she has added more assault to my injury day after day. XXXX XXXX does not equip with the knowledge, diligence, skills and ability to have my account resolved in a timely manner. I never thought the sound of my voice over the phone would have been a problem to Chase Credit Card Operations, in which they can not identify me after I have provided XXXX XXXX with my documentations and she has become a XXXX living and brought more pain with my credit account. I do not want this credit card that I am having issue with to destroy my credit for many year.

Company response to consumer: Closed with explanation