Consumer complaint received 2017-01-19
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Dear Consumer Financial Bureau, Re : Complaint against Ocwen modification Dept. 
I am providing you with a summary of my complaint with relevant documents. 
s a victim of the XXXX Mortgage crash and suffering financially since then, never regaining my previous income or my joy of life, I will attach the information for you to decide if I was given the appropriate help agreed by the mortgage servicer 's and the government. I wanted to get an affordable 2.00 % fixed mortgage instead of once yearly adjustment. That rate was still available at that time. I believe that because I have a home with equity that they just want me to short sell and pay them off and that I am not allowed a modification. 
After Homecomings sold me loan to GMAC my loan did go in default and at that time could never get a loan modification approved by GMAC then either. They also wanted me to short sell ( This in itself is a huge amount of documents ) The only help I received was from " Keep your Home CA '' without a problem they paid my loan current to get me out of foreclosure and for this I am grateful. At the same time I applied for numerous loan modifications and asked for a fixed loan ; which I was turned down. GMAC sold loan to Ocwen which is my current servicer. 
In XXXX XXXX I received a Ocwen notice stating that in XXXX XXXX my 5 year interest only loan was to recast to interest and principle, increasing my interest only payment ( all I could maintain due to decrease in my income ) went from {$1000.00} which I paid on time for 6 years to {$2100.00} which I could not afford.I was proactive and applied for a modification in XXXX XXXX but they denied me and verbally told me to miss payments and then apply. I immediately applied for a Principle reduction with keep you home California in hope to get an affordable payment because I knew from past experience I would not get a loan mod from Ocwen, It took almost five months to get the KYHC principle reduction and I had to work XXXX hrs ( at age XXXX ) hour a day to be able to keep from going into default. I still kept applying for a mod with Ocwen and got denied. 
I kept getting a different relationship manager because the one that gave me was never available, so they would give me another one. 
guess if you have a home with equity they almost force you to short sell or take it back thru foreclosure, Never help for me with Ocwen nor GMAC, Bottom line they want my home, If this Hamp or Harp was only for people upside down then the media and government should have said to us " you are out of luck '' Here are the issues that I would like to express regarding this : 1.To be late on my payments before I could receive help ( they deny stating that but they did 2, Telling me that they ca n't change my note? 
3. Telling me I ca n't get a Harp loan or Hamp 4. Trying to cajole me into a short sale ( My house has equity ) 5. Turning me down for a modification even though I had a hardship and proved that 6. Changing my relationship managers repeatedly In closing my hopes are that you are truly an organization that can do something about this Ocwen loan modification situation because I know from several people in the mortgage industry That Ocwen rarely provides loan modifications to those who apply. 
I paid my mortgage on time for over 5 years. 
In closing my hopes are that you are truly an organization that can do something about this Ocwen loan modification situation because I know from several people in the mortgage industry, That Ocwen rarely provides loan mods to those who app

Company response to consumer: Closed with explanation