Consumer complaint received 2015-06-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Credit decision / Underwriting

Complaint:
I had a mortgage through Bank of America. I was told by B of A that if I stopped making the payments for 3 months they would modify my loan and lower the payments, after not making the payments like I was advised B of A stated I did not qualify for a modification and actually raised the house payment to where I could not make the payment. I knew other people that had this same situation and they just stayed in the house until the bank forced them to leave. I left this was not right and I left the house and moved into a rental ( have supporting documents to show I was not living in the house ). Over the years I kept receiving phone calls and correspondence from multiple banks and/or mortgage companies wanting me to pay what I owed. I stated several times that I had left the residence and to please just foreclose on the property that I was not moving back in. In XXXX my husband and I were looking into purchasing a home. The mortgage company involved pulled my credit and stated I owed XXXX on my house. I stated that I no longer lived there and the house had since been sold and people were living in it. I contacted the mortgage company that was listed on my credit report and told them they had since sold the house so how could I owe them any money. I also stated that I had not been at the residence since XXXX and why was in not showing foreclosed? They stated they had just taken over the loan and that they showed the house did actually foreclose back in XXXX XXXX and they would update it on my credit, I also asked them how come it did not show a foreclosure sooner since I had left the residence back in XXXX? They stated they did n't know why they had just taken over the loan. My credit was updated and it reflected that the house foreclosed in XXXX. I tried to complain to the Mortgage company that I left the house in XXXX and that it caused me further delay to purchase a house because they missed foreclosing when I actually left, but no one would help me. I was then told I could purchase in a house in XXXX XXXX because it would have then been 3 years since the foreclosure, so once again I went this week to purchase the house I have been living in for 3 years and was advised that a mortgage company filed an Mortgage Insurance claim in XXXX XXXX for the me leaving the house. NOW I am being told I can not purchase a house until 3 years from that date? B of A has actually taken a foreclosure that should have only effected me purchasing a new house and know has make it to where I can not obtain a house for 9 years. This process should have been resolved and showed foreclosed back in XXXX and now I am being told I can not purchase a house until XXXX of XXXX. I will be forced to move from the house I am in with my children because of this and do not feel this is right. I was honest and moved out and did not live there for free. I need to know what action can be taken if any?

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation