Consumer complaint received 2016-08-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have been working on a modification with Bank of America for almost 5 years. I have been submitting documents time and time again. Most recently, I believed I was getting a Modification after filing a complaint. I received some time sensitive documents that appeared to me as if they were the modification documents. I saw that there was a breakdown of payments so I was happy! It was different than I expected, so I called the Bank of America modification department and I was advised that I needed to send my first payment of {$670.00}, the amount that showed on the document by XXXX XXXX, so we rushed to have the money in the account to send it to the bank. I confirmed with the representative from Bank of America that my payments would be {$670.00} each month and would change as per the letter I received, and she said yes. I called on XXXX and again on XXXX to confirm that my payment of {$670.00} and she confirmed. I was about to send the next payment, when XXXX XXXX, my third party representative, the person who is assisting me advised that I was sent a reinstatement letter. XXXX XXXX then called Bank of America, and she was told that they apologized, that they could see how there could be a confusion however that the letter advised that I needed to send in over {$30000.00} to satisfy the debt, and bring it current! This call happened on XXXX/XXXX/16, she was also advised that there was no sale date, but in ongoing foreclosure. XXXX, from Bank of America notated the account that the person who advised me when I called had to advise the bank that I had made the payment in XXXX, did not properly advise me that you I needed to make the $ XXXX by XXXX/XXXX/016 nor that it was not a modification!! I was shocked and terrified that I am going to lose my home after all of this time of trying to work with the bank!! This is misleading and wrong. I spoke with the bank representative before sending my {$670.00} check in good faith. She advised the amount I needed to pay which was {$670.00} as notated in the letter, only to now find out that she was wrong and now I may lose my home on the XXXX of XXXX because Bank of America sent me a forbearance knowing full well that I would not be able to pay {$37000.00}!! If I could do that, I would have long paid off my home! I am now sick and stressed beyond belief, and unfortunately creating a lot of stress for my children and elderly father who lives with me. I was again asked to submit another package for modification. I have most recently submitted the documentation once again requested for review but as I mentioned now have a foreclosure sale date of XXXX XXXX. I need your assistance to prevent me from losing my home. There is some equity in the home so perhaps now Bank of America just wants to foreclose on my home and take my equity as well. I believe that Bank of America is not acting in good faith and violating the homeowner 's bill of rights by trying to foreclose while I am in a workout. Please help me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation