Consumer complaint received 2016-11-03
Company: JPMORGAN CHASE & CO.
State: NY
Product: Credit card
Issue: Billing disputes

Complaint:
I 'm writing to contest part of the charge from a paint company from who I ordered a gallon of XXXX Paint back in XXXX. 

The can arrived in a horrible condition- the bottom of the can was distended, and the can was badly dented. I 'm enclosing photos from several angles. The seller charged me {$16.00} for " shipping and handling ''. The paint is not usable in this can. 

The can tilts as the bottom is distended. That would make for prying open the lid extremely difficult ad risky. I have not even attempted this yet. 

There was no return shipping label enclosed with the can, nor an invoice. Numerous attempts to reach the seller were unsuccessful, as there was no contact information provided with the order. The seller had called me after several attempts to reach them, at a time I was not able to fully discuss the matter. 
I contacted the seller within 24 hours after the can arrived, I believe by email. 
The paint can was double-boxed. I have received paint orders before that were not double boxed, and they arrived in far better condition than this can. 
I believe the seller sold me a can of paint that was damaged to begin with and unsaleable in a store. {$61.00} is an unreasonable amount of money to charge for a damaged can of paint, especially the {$16.00} in shipping. It was clear that the paint can had been packed up very carefully, and the XXXX boxes secure. 
I find it highly unlikely that such severe bashing could have occurred in transit. My recollection is that I told the seller I wanted at least a 25 % discount, and he had agreed. I have NOT opened the paint can as it is not stable and wobbles. 
I could not send the paint back. I am XXXX, with a bad shoulder injury. You can see from the photos that it was a struggle to lift the can. I was stuck with this shipment. 
The paint was made by a company, XXXX, that discontinued manufacture. It is hard to find this paint. 
After I submitted all relevant proof to Chase Visa, they are again requiring that I provide them with the entire story, and appear to be siding with the merchant, asking me to accept a 10 % discount. I do not accept that. 
I was unable to return the defective paint to the seller when it was convenient to do so, because he failed to enclosed a return shipping label, instructions or address and phone of the company. There was no invoice sent with the order. 
Chase sent me a huge XXXX packet last night asking for the identical information I spent over an hour submitting to them in XXXX. It appears that they are saying they do not believe me. 
I 'm not sure I 'll be able to salvage the paint, and would have to buy an empty storage container to transfer the paint, a messy and tedious operation. 
For all of my troubles, three hours spent on this matter, 10 % is an extremely unreasonable offer. Chase appears to have gone back on its promise. They had sent me written notice about 4 weeks ago, that there was a permanent credit to my account. 
I think it is only fair that I receive a substantial discount, as the likelihood of my losing paint when transferring the contents, is very high. I am asking for a 50 % discount on this order.

Company response to consumer: Closed with explanation