Consumer complaint received 2017-08-18
Company: Exeter Finance Corp.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XXXX granted me an extension on XX/XX/XXXX and failed to process the extension. They then granted me two extensions to make up for their error and then deceived me in regards to their processing of the extensions and the negative effect what they were going to do had on me and my credit. Instead of granting the XX/XX/XXXX extension they promised, they back dated my XXXX payment which made me appear late In XXXX, then then reported the delinquency to all three credit agencies. I have had to dispute Exeters incorrect reporting to all three credit agencies on four separate occasions, beginning in XX/XX/XXXX. All four have been corrected but were reported incorrectly be Exeter and would not have been corrected if I had not checked my credit reports and disputed. Exeter then sent me a letter saying their reporting to credit agencies is accurate. I then viewed all three of my credit reports that show Exeter again has reported incorrectly and I have all the documents to prove. Exeter has failed to create a procedure that eliminates the incorrect reporting. The incorrect reporting has led to increased interest rates on loans I have taken out and cost me more. I have also been declined credit and housing due to their incorrect reporting. I have called Exeter 15 times in XXXX to report consistent overcharging and incorrect billing statements. I was told everthing was accurate. I audited my account, against their statements, and my bank and was overcharged over {$100.00} in the last year. When I brought it to the attention of the CEO, the OOP, and XXXX XXXX it was ignored. If all of Exeters borrowers were overcharged {$100.00} this year alone and ignored, that is unlawful overhead. Approximately 10 of my calls were related to questions regarding Exeters standard business process as it relates to extensions and repossession. I was told there was no standard business process in regards to extensions. I was told once they were offered, I was next time they were not-then on the same call I was granted one. I asked at the call what the standard business process was and the representative could not communicate one. I told him with out standard process discrimination came into play and he agreed. That extension was not processed. XXXX XXXX called and then granted me two extensions, I asked her what standard business practice was and she said she had the leeway to do whatever was needed. She then processed two extentions and failed to inform me of the actions she was going to take that negatively impacted me, see paragraph one. I then reached out to the CEO on XX/XX/XXXX and asked for their standard practice and time line in terms of repossession. All of the above and the fact they financed a {$9000.00} for {$35000.00} has pushed me into job loss and bankruptcy. I told them I needed to know time line so I could manage everything and surrender the car if needed. I have sent two inquiries to the CEO, Office of the President and have been ignored. Exeters actions violate Consumer Law, have cost me greatly and their lack of standard business process and service makes them a discriminatory predatory lender.

Company response to consumer: Closed with explanation