BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2018-01-01
Company: EQUIFAX, INC.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I have several credit inquiries from multiple companies. I contacted Equifax to dispute them and was told I would need file a police report and to contact the companies, which I did ( all they could tell me that my information was in their system ). I asked why I would need to file a police report for an intangible issue and that no credit was issued, Just an unauthorized inquiry. The information is still on my report and i cant get any help from Equifax or the companies.1.XXXX XXXX XXXX 2.XXXX XXXX 3.XXXX XXXX 4.XXXX XXXX 5.XXXX XXXX XXXX 6.XXXX XXXX 7.XXXX XXXX/XXXX/XXXX/XXXX 8.XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-20
Company: WHEELS FINANCIAL GROUP, LLC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This XXXX XXXX XXXX keep saying its my account and its not I had this problem going on 3yrs. I even called XXXX  and reported for thus company to be removed cause its showing on my credit twice.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-07-08
Company: Incomm Holdings Inc.
State: MI
Product: Prepaid card
Sub-product: General purpose card
Issue: Managing, opening, or closing account

Complaint:
On XXXX I purchased XXXX Cards at my local XXXX pharmacy. My credit card was charged. When the cards were " activated '' there was some sort of error which led to XXXX the cards not being activated, while the third card was supposedly fully loaded with the {$470.00} I had paid. The store manager refunded my credit card for the other XXXX cards which were not activated. When I later went to use the " activated '' card I found there was no money on it. That same day I contacted XXXX and sent in via email and fax all the documentation. Now, after more than two weeks and half a dozen phone calls they inform me that ALL of the cards were supposedly activated and that I used them all at the same store immediately to make purchases! This is completely incorrect and I have all the receipts to verify what I am saying.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-12-01
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card
Issue: Late fee

Complaint:
I have a problem with a late charge. my due date was XXXX 2016.could not make payment online. I made my payment late XXXX XXXX over the phone with customer service. 
She waive the late charge because I was never late. 
But because the statement was generated in XXXX I made payment of my regular payment. Since XXXX I have called and customer service service would waived the late fee. I was given a min payment and pay that payment on time. But get a statement eve ever month even after calling and given a min payment. 
Barclay would still not correct the statement and I would be late because the sTATEMENT REFLECTS A DIFFERENT PAYMENT THAT WAS TOLD TO ME OVER THE PHONE. 
iT SEEMS TO ME EVERYTIME I WAS TOLD THEY TOOK THE LATE CHARGE OFF IT WAS PUT BACK ON BECAUSE THE STATEMENT DID NOT REFLECT WHAT WAS TOLD TO ME OVER THE PHONE. 
SO MY MIN PAYMENT IS HIGHER THEN IT SHOULD BE AND BARCLAY WO N'T FIX THE PROBLEM I WAS LATE ONCE ' DUE TO THEIR WEBSITE. BARCLAY IS NOT TAKING OFF THE THE LATE CHARGE AND NOT CREDITING THE STATEMENT CORRECTLY. 
THIS HAS TO LOOK INTO FOR FRAUD

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-03-22
Company: U.S. BANCORP
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I had a bank account with U.S. bank. I was receiving many letters from all different states ( which led me to believe they were fake ) usually things like this have 1 main location they send from. So I ignored them being as they requested I call & provide updated information they needed. I let it go thinking it was a scam. Well my account got shut down. I called the bank when everything stopped working & I no longer had a mobile account. The first time they said " we don't know there's no notes here, well call back ''. Second time a week later they didn't call back. I called back, same thing. Third time, a 'bank XXXX '? Was in & said " we can't say, call our fraud department ''. I called them, they said " we don't know either, call this number ( some sort of internal department ). They said ALSO " ya we don't know but whoever it was just doesn't wan na continue our baking relationship ever again ''. WHAT DO I DO?! I thought I couldn't open any accounts. So I went a year without a bank which makes paying bills difficult. Luckily I was able to make about one with a new banner, but wow.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-16
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX was supposed to report to all three credit bureaus but only reported to Experian. Experian claimed to have removed XXXX from my credit report, and they did not actually remove it from my credit report. Experian has not reported ANYTHING ACCURATELY since XXXX, XXXX. Also, none of my addresses on ANY credit report are accurate, therefore it is impossible that XXXX, Experian, XXXX, and XXXX were able to dismiss my disputes in their dispute responses, if they can't prove that I lived at another address. 

XXXX XXXX and XXXX XXXX agreed for a pay-for-deletion amount of {$260.00} and agreed to report that I was able to bank with XXXX XXXX XXXX again . 
Case : # XXXX P : ( XXXX ) XXXX. 

The collection agency may not have documented the correct amount, and if not, I have sufficient evidence to prove what was said in my conversations with the scamming collection Agency that works with XXXX. 

{$260.00} was not the actual amount that was reportedly owed, {$220.00} was the actual amount. The {$40.00} extra that the collection agency asked me to pay was for deletion of the XXXX charge off from my credit report and the restoration of my XXXX account. 

11 months has passed since I first filed a complaint and still no righteous, proper, nor professional work was done. FCRA was violated multiple times with fraudulent information, and negligent behavior by XXXX, XXXX XXXX XXXX, XXXX, Experian, and XXXX. XXXX was caused by refusal to officially remove XXXX account from Credit Report. I am still receiving a message stating my account is disabled by XXXX XXXX XXXX whenever I log in to my old account. I am also banned from making any new XXXX XXXX XXXX Account. Emotional Distress, Denial of opening ALL credit union accounts due to XXXX 's false updating, and negligence of completing a full investigation are all violations and penalty fines may occur. I will submit a complaint to XXXX XXXX XXXX XXXX if I continue to see any more false information in regards to my personal information and credit scores. Fraudulent actions and negative reporting on consumers may seem like no big deal because it's not in regards to YOU, but I will sue XXXX, XXXX, Experian, XXXX, and XXXX 's collection services with all of the legal power I have if violations ensue. All companies involved in wrongdoing may have to defend their companies in a court room, one by one. You have between 30-45 days to respond. Since I've already reached out and submitted a complaint to all of you, I'd recommend making your FINAL response decision by XX/XX/XXXX, as I have more than sufficient evidence to sue every company listed. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX was supposed to report to all three credit bureaus but only reported to XXXX. XXXX claimed to have removed XXXX from my credit report, and they did not actually remove it from my credit report. XXXX has not reported ANYTHING ACCURATELY since XXXX, XXXX. Also, none of my addresses on ANY credit report are accurate, therefore it is impossible that XXXX, XXXX, Transunion, and XXXX were able to dismiss my disputes in their dispute responses, if they can't prove that I lived at another address. 

XXXX XXXX and XXXX XXXX agreed for a pay-for-deletion amount of {$260.00} and agreed to report that I was able to bank with XXXX XXXX XXXX again . 
Case : # XXXX P : ( XXXX ) XXXX. 

The collection agency may not have documented the correct amount, and if not, I have sufficient evidence to prove what was said in my conversations with the scamming collection Agency that works with XXXX. 

{$260.00} was not the actual amount that was reportedly owed, {$220.00} was the actual amount. The {$40.00} extra that the collection agency asked me to pay was for deletion of the XXXX charge off from my credit report and the restoration of my XXXX account. 

11 months has passed since I first filed a complaint and still no righteous, proper, nor professional work was done. FCRA was violated multiple times with fraudulent information, and negligent behavior by XXXX, XXXX XXXX XXXX, XXXX, XXXX, and Transunion. XXXX was caused by refusal to officially remove XXXX account from Credit Report. I am still receiving a message stating my account is disabled by XXXX XXXX XXXX whenever I log in to my old account. I am also banned from making any new XXXX XXXX XXXX Account. Emotional Distress, Denial of opening ALL credit union accounts due to XXXX 's false updating, and negligence of completing a full investigation are all violations and penalty fines may occur. I will submit a complaint to XXXX XXXX XXXX XXXX if I continue to see any more false information in regards to my personal information and credit scores. Fraudulent actions and negative reporting on consumers may seem like no big deal because it's not in regards to YOU, but I will sue Transunion, XXXX, XXXX, XXXX, and XXXX 's collection services with all of the legal power I have if violations ensue. All companies involved in wrongdoing may have to defend their companies in a court room, one by one. You have between 30-45 days to respond. Since I've already reached out and submitted a complaint to all of you, I'd recommend making your FINAL response decision by XX/XX/XXXX, as I have more than sufficient evidence to sue every company listed. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2015-09-01
Company: Navient Solutions, LLC.
State: PR
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
Navient told me to get my form stamped. Then denied it again saying the date was wrong and the third time said was denied because my new school is not under the XXXX XXXX Program. I asked about the statement and I quote : " '' Deferment Only '' means that U.S. students may defer making payments on existing federal student loan accounts while enrolled in an eligible program at a deferment only XXXX university or college, but may not take out federal student loans for enrollment at the deferment-only XXXX university or college. '' I asked about that and they just said I must keep paying them monthly. Now my account is delinquent and I can not pay the loan and school at the same time. They have in their site a 48 month deferment period may be granted. Also I asked twice for a XXXX representative and just got a translator for a few minutes before he left and I had to keep trying to finish the conversation without help. 
.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-22
Company: Resurgent Capital Services L.P.
State: IN
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
They refused to to help me and told me that I did live in XXXX  XXXX when I have never live there.I have tried to dispute this threw the credit Bearl to and they want except it

Company response to consumer: Closed with explanation
Consumer complaint received 2020-03-12
Company: Bread Financial Holdings, Inc.
State: AL
Product: Debt collection
Sub-product: Credit card debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Comenity Bank has called me over and over again for an amount I owe them for a XXXX account. They call from different phone numbers each time and a recording plays or a real person speaks. I can not tell the difference between the recording and a real person. One recording is what sounds like a male and makes threatening statements ... '' ..you must act now or else ... '' and " be prepared to be contacted in person ''. 
Comenity Bank calls at all hours of the day and night. They have called before XXXX XXXX and called past XXXX XXXX. 
I have answered and told them to stop calling me, they refuse. I have asked for a current statement minus finance charges and late feed so I could see the exact amount I charged but they refuse to deal with me. They just call and call. 
2 phone numbers they have used are as follows : 1.  XXXX 2. XXXX 3. Unknown Caller ( numerous times a day ) Please help me!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-06-20
Company: Experian Information Solutions Inc.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$3200.00}, {$990.00}, {$8900.00}, {$3000.00}, {$0.00}, {$28000.00}, {$3000.00}. 
I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) I am writing to request the method of verification for dispute initiated onXX/XX/XXXX and the subsequent response received on XX/XX/XXXX enclosed with this letter. 
In accordance with FCRA, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed. 
I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action. 

-- OPEN ACCOUNTS 1. XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$3200.00} -This is not my account. 

2. XXXX XXXX  with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$990.00} -This is not my account. 


-- PERSONAL ACCOUNTS 3. XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$8900.00} -This is not my account. 

4. XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$3000.00} -This is not my account. 

5. XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$0.00} -This is not my account. 

6. XXXX XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$28000.00} -This is not my account. 


-- COLLECTION ACCOUNT 7. XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$3000.00} -This is not my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AR
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
My son, age XXXX, used my phone to charge thousands of dollars in purchases for some game through XXXX XXXX XXXX XXXX. Hebwas not authorized to do this and the confirmations of these purchases were sent to an email address that he created and was unseen by me until I noticed the charges on both my bank statements and credit card statements going back months. I have reported these unauthorized charges to XXXX but have not received any answer.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-16
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
On XX/XX/XXXX, I spend hours talking to many Experian reps to remove a fraud alert. Their upload site was not working ( experian.com/upload ) - the last rep figured out the site was not working and we kept trying and after hours, it FINALLY uploaded my front/back to my state driver 's license and passport to provide the proper authentication. I also stated to REMOVE ( in all caps ) the fraud alerts. 
It gave me a success message and sent an email showing my dispute was received and processed. I am happy to forward this. 
I wake up on XX/XX/XXXX to the Experian site saying " A Fraud Alert has been ADDED to your Experian Report ''. Are you kidding me? Either their site is inept and misleading, or their employee who handled this can not read and is horrible and either way it is unacceptable. This is costing me money and I can not believe they would treat consumers like this. I RE-LOADED my documents AGAIN this morning and filed another REMOVAL note. All I have referenced in this complaint is attached as screen shots.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-23
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is so annoying & frustrating. Ive sent EXPERIAN multiple letters that Im the one whos disputing the items that are UNKNOWN to me. In XXXX responses that make the claim that have not initiated any disputes on my behalf due to the fraudulent or high risk nature, and the documents I provided have either been confirmed as fraudulent or deemed as high risk due to the potential for fraud. This is a complete joke. How in the world did they verify this claims? First of all, I know that under FCRA Section 619 Obtaining information under false pretenses that any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under title 18 United States Code, imprisoned for not more than 2 years, or both. Most importantly, I never sent my documentation to anyone else as it deemed as high risk due to the potential for fraud. Also, according to FCRA 611 ( a ) ( 3 ) Determination That Dispute Is Frivolous or Irrelevant ( A ) a consumer reporting agency may terminate a reinvestigation of information disputed by a consumer under that paragraph if the agency reasonably determines that the dispute by the consumer is frivolous or irrelevant, including by reason of a failure by a consumer to provide sufficient information to investigate the disputed information. 

( B ) Notice of determination. Upon making any determination in accordance with subparagraph ( A ) that a dispute is frivolous or irrelevant, a consumer reporting agency shall notify the consumer of such determination not later than 5 business days after making such determination, by mail or, if authorized by the consumer for that purpose, by any other means available to the agency.

Again, under FCRA 617 Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] Any person who is negligent in failing to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure; and ( 2 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. 

I need your help! As a consumer, I need to correct my credit file for my credit worthiness, credit standing, or credit capacity to obtain my rights and My Financial Freedom that has been DAMAGE. List of item that is UNKNOWN to me XXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/2011 Balance : {$11000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation