Consumer complaint received 2019-11-23
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
This scam happened to me on XX/XX/2019 at XXXX. A XXXX year old named XXXX XXXX post pictures frequently on his XXXX  story If you wan na make money s/u ( slide up, which means to message him ). Or hed post XXXX Method with cash in the background. He posted the same question a couple of times but only this time I slid up. I asked him how. He responded with a list that he needed which was : Social Security, bank card number, back of the card number, and all of my other personal information. I wasnt going to give that up. A couple days more, I slid up on his story again and I asked about if there was another way to make money. He asked me if I had Chase Bank, I responded yes. He wanted to use XXXX-which Ive never used before till then- I asked whats the XXXX method. He said its a method that doubles the amount of money you send and we needed to transfer phone numbers. So we did. Then he claims that he has a special code that needs to go in the memo section. He sent the long code. Then he said to send him a dollar. We were on the phone a couple of times through the process. XXXX even asked me how much I had on my account but he was saying to do it and trust him because he has insurance. He asked where I lived and where I work. He made me believe he was trying to get to know me ( because Im a XXXX  ). After a few minutes, I sent him a dollar. A couple minutes later {$16.00} ( bait ) transferred in my account. That was the bargain. That made me believe it actually works. After that, he said to send {$310.00}. I did. He said to wait for about an hour. He said he got the money, but i told him on my end it didnt go through. He said to wait longer. Then he said its bc the codes werent working. So he sent a different code. Then XXXX said send another XXXX so it would work. I agreed. After that I was scared because I didnt know if itd actually work. A few hours later he wasnt responding. I texted him that I didnt see anything in my account still. He tried to convince me again to send ANOTHER {$310.00}. I refused bc it was too much. So i asked if itd work with {$10.00}. He said yes. And after that. He didnt respond. The next day came and Im still thinking about my money. I spammed him asking where is my money and to send it back. I called him too. Eventually he blocked my number, XXXX, and even XXXX  ( except for my side accounts. ) I lost {$630.00} in total. I texted him. Ill send the screen shots. Later on, his name was searched online and he was charged 2 times for theft and XXXX. The same day, I called the number from the back of my bank card. To some it up, there was nothing they could do. A couple days later I walked in Chase Bank and told them my situation. There was nothing they could do about it. Under so much stress about MY HARD earned money, I balled my eyes out. I was so close to finally purchasing my own car. He caused emotional distress and it was hard focusing in school. Please help me get my money back.

Company response to consumer: Closed with explanation