Consumer complaint received 2022-03-19
Company: Waypoint Resource Group, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I am very unpleased with XXXX XXXX. My experiences with this company was very unhealthy. They always attempt to take money from me and have always attempted to take more money others too. I know how they operate because of my experiences with them. 
If you are looking for a company that will disregard signed contacts, please go to XXXX. I think lawyers will like them, because then, they can be sued. 

I was in XXXX in XXXX and tried to use TV cable and Internet provided by XXXX XXXX. I signed for {$65.00} a month or so, after a sales person from XXXX communication, called my line telling me about all these good thing they can do. 

When my first bill came, my cost jumped from {$65.00} or {$55.00} to {$180.00}, without waisting time, I zoomed to their office to complain and they promised to adjust my bill, next month same thing a straight double parallel lines of no difference so I closed my account with them. It was my best option. I closed that account and paid what I owed not all the amount on the bill because that was not what I signed for. The only explanation they gave me was their policy changed! Well, your company policy does not put more money on my pocket lady! Does it? 

So I went around to look for other companies that offer such services ; I discovered that right within my area, XXXX is in constant monopoly, they are in contract with other networking companies not to provide services around XXXX Monopolized area which one was XXXX where I lived off XXXX, XXXX, very close to the XXXX XXXX.. So they basically monopolized their services in America at the expense of anyone and now they used and keep using that medium to attempt to take money from people like me who fall victim. When XXXX try to take money from my pocket for a service I do not request, I considered it an attempt to take what I did not give or asked to be paid for services I did not use or signed fo So 3 months after closing that account, XXXX called me back and said they promised to keep by their words now I said what! They were like {$50.00} a month for internet! My question was ; would you keep my bill fixed and dont play you games with me? Their response was yes. It was not even a month, these corporate guys slammed me with 5 times the bill I dint signed for. I packed all their equipments, went right away to their office and shut the account. They sent my name from the previous account that I closed and the present one that I just closed to a collection agency which I tried to threatened me to pay. I explained to the collection agency I will not. We taught over it on phone, to this effect, I requested for a supervisor. She addressed the issue and I paid what I owed for the 2 account closed. 

Since then, this company have been harassing me and charging services that I did not use, owed to collection. 

I am sure if a physicality study is carried out on the dealing of XXXX XXXX in XXXX, there are hundreds of people around XXXX zip code and its neighborhood that this XXXX XXXX  have in their XXXX XXXX XXXX XXXX XXXX 
I came hear to report these guys so they can be better and I wish they will be properly regulated over monopolizing servicing to people. A company with this tendencies, been the only one providing monopolized services and then increasing bills randomly to make extra and get rich quick should adjust. 

I wish they also have credit report system that one mistake will reduce their credit rating points with about half where they where! 

I pray XXXX XXXX and their sales representatives squarely address this issue. My intention is to get a lawyer if they continue to harass me and XXXX my character as claimed ; an attempt to collect debt. It was a false debts and you have been misappropriating my character and value. It have effect. Soon you will have to pay more for damages if you dont stop.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation