Consumer complaint received 2015-04-04
Company: JPMORGAN CHASE & CO.
State: OR
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I filed bankruptcy chapter XXXX and it was approved in XX/XX/XXXX. I then applied for mortgage modification with XXXX Bank during bankruptcy but it was done in less then a few months by XX/XX/XXXX. Immediately, after it was completed ( XX/XX/XXXX ) I mailed in application for a mortgage modification to JP Morgan/Chase on my XXXX mortgage. During time waiting, I never received calls or statement/information on what was going on. When I called in to get payment amount so I knew how much approximately I could pay, no one could give me an amount due each month. They told me just to wait for modification to complete for monthly payment. So, I did n't make payment. They nothing, I guess they lost or something happened to the first modification I submitted. They then made me resubmit, which I did and I sent in all information they requested. Yet my modification was transferred from one Customer Service Rep to another and each time they would want new and updated information, which I would submit. My primary loan payments on home have never been been missed and I have had no problems with making the payment. I would have gladly paid something but I did n't even know where to send payment because I had no statements and mortgage was moved after interest paid or something like that. I complained and complained to JP Morgan/Chase and nothing happened. As of XX/XX/XXXX, I was laid off of work after 15 years. Knowing I was about to be laid off I informed them of situation and they requested more information regarding being laid off. I sent them the most current information informing them I was going to be laid off. And, after 19 months of trying to get modification they finally made a decision on XX/XX/XXXX. Per their rules I no longer qualified to for modification due to my current employment status and not working so I could n't repay them. They gave me XXXX options ... release my property to them if this was my primary mortgage ( which it is n't ) or pay balance in full by moving from my property and selling. I filed complaint with Oregon Dept of Justice and I was advise to get attorney but I do n't have the funds. My severance has run out, I have not found work and I have been denied unemployment because I worked for temp services but did n't continue to work ( which I 'm fighting ). My complain is if JP Morgan/Chase had n't XXXX me around all those months and completed my modification in timely fashion I would n't be in this situation. I 'm lost, am I going to lose my home? I worked hard for as a single mom of XXXX to buy this home for them and they refuse to work further with me. Now that I 'm really in a bigger pinch then I was before bankruptcy they decide it 's a power grab and take my home from me? It took over 19 months to get a modification, how is that fair? My primary loan is good, can they really do this to me? I know Oregon Department of Justice is looking into this but I guess I have no choice but to try and sell my home. I ca n't rent or buy anything at this point due to unemployed so I guess I will just be homeless. Modifications should have been done in timely fashion and it was n't and due to their incompetence, I have to pay the price ...

Company response to consumer: Closed with explanation