Consumer complaint received 2022-01-04
Company: LD Holdings Group, LLC
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
NOTICE OF APPEAL XX/XX/XXXX Re : Loan Depot Mortgage Account Number XXXX I am formerly appealing your decision to disqualify me for the Loan Modification Agreement that you approved on XX/XX/XXXX. 
I received a Loan Modification Agreement from Loan Depot on XX/XX/XXXX. The agreement afforded me the opportunity to refinance my home with the first payment due in XX/XX/XXXX. The modification agreement had documents that had to be signed and notarized. I provided the signed and notarized documents on XX/XX/XXXX. The documents were due by XX/XX/XXXX. 
On or about XX/XX/XXXX you sent me another package of documents with a note that stated I had signed one of the documents on the wrong line. I had the documents corrected and mailed them back to you in the envelope that you provided. 
During this entire process I telephoned your office at least 3 times a week to make sure everything was received by your processors. I was told that everything had been satisfied and that all I needed to do was to pay my first mortgage payment in XXXX to fully consummate the agreement. I paid my mortgage payment in XXXX by phone because you would not allow me to make the payment on line until after your internal processes were fully set in force with my first payment. Your phone representatives reiterated that the payment was the last step in the process. 
Now you have sent me a letter dated XX/XX/XXXX and postmarked XX/XX/XXXX, that disqualifies me for the modification agreement that you had previously approved. The letter states that I failed to provide the corrected copy of one of the documents. The letter also advises me that I am ripe for foreclosure and that you have advised me of your right to sell my mortgage off to a non-FHA entity at your convenience. 
I disagree with your decision and am requesting that you rescind the disqualification letter for the reasons outlined herein. 


1. The Federal Housing Administration amended its FHA COVID assistance guidelines in a effort to help its home owners to bounce back from COVID. I was one of the FHA homeowners that qualified for the assistance. 
2. The FHA rules provide that its homeowners should be offered 3 different options before rendering them disqualified for receiving assistance. You have not provided me with any options prior to passing my property on for foreclosure. 
3. The FHA rules provide that while mortgage companies are assisting its FHA home owners that they should not halt the process because of an incomplete application. Your assertion that I mis-signed one of the several documents is related to the application process and you are in violation of the spirit of their stated process. Any documents that have to be signed to further the process are considered as part of the application process. The application process ends when the process has been completed and not because of an incomplete document that is a part of the process. 
4. In your letter date on XX/XX/XXXX you advised me of your plans to sell my loan off to a non FHA entity. I consider this action as a behavior that is initiated in an effort to circumvent your obligations under the FHA and it is not what FHA intended when it provided revised guidelines for the COVID crisis that we all face. 
In closing, I would like for you to reconsider your decision and reinstate my approved refinancing. FHA adopts safeguards so that there is no confusion. I believe you have violated the safeguards that FHA provided me. There is a difference in the Federal Guidelines and those overlays provided by mortgage companies. 

Signed XXXX XXXX

Company response to consumer: Closed with explanation