Consumer complaint received 2023-06-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I am writing to request a correction of the following information that appears on my CHASE CHECKING ACCOUNT IN XXXX account reporting CHASE BANKconsumer report : Dispute XXXX : CAHASE CUSTOMER SERVICES REPRESENTATIVE WAS VERY NASTY DISRESPECTFUL!! Account Number I AM NOT SURE OF IT, BUT IT WAS IN XXXX WHEN CHASE BANK CLOSED MY ACCOUNT THEN IN XXXX. THEY HAVE ME IN THEY SYSTEM THEY NO ALONGER WANT MY BUSINESS. WHEN I HAD A CAR LOAN WITH THEM AND PAID IT OFF IN XXXX NEVER KNEW THEY HAD ME THE SYSTEM LIKE I AM A CRIMINAL. I WAS THE VICTIM, HONESTY I FELT HE WAS XXXX. IF THEY CAN GO BACK TO THE RECORDED MESSAGE IN XXXX AND HEAR IT FOR THEY SELFIES!!!!! VERY RUDE!!! AND I WAS GOING THRU HARDSHIP AT THAT TIME, TOO!!! The information is inaccurate. The report shows I owed money to the bank that I have already repaid, and the report shows that I was suspected of fraudulent activity but I was the victim of a scam and not the perpetrator. Im the victim of XXXX  scam andThis email is regarding a matter that has gone unresolved as well as the poor treatment, disrespect, negligence, and overall prejudicial judgment I have endured and suffered while dealing with this matter with the financial institutions and constituents. 
The matter dates to XXXX where deposited a XXXX for a relative during our familys tragedy, the XXXX  of my XXXXXXXX XXXX XXXX son and nephew. As my family and I grieved, tried to muster up strength to seek justice as well as trying lobby together to have my nephew laid to rest, this matter ensued. Once you all at CHASE BANK made me aware of the matter revolving around the XXXX, I chose to see punishment against that person or people, when all the information and facts were given to me. CHASE WAS NO HELP!!! I paid for the reversal, penalties and all monies owed from that just to move past it quickly because I didn't want to have to go through more stress during the time my focus and emotions were devoted to my son and nephew and family. I connected with one of your representatives who I have communications with regarding it. The representative for your institution handled me poorly. There was a lot of back and for communication, requests for information on my claim on the matter, requests of documents. I submitted, acknowledged, and cooperated to clear my name and the matter to no resolve on your end. You all have not resolved the issue nor returned any money, let alone provided any reason for the actions pursued. There after you all sent me a credit card that I am unable to use, because I am restricted from usage of the account, yet I still have auto loan with you all. I am unable to use the card, but I received alerts and notifications speaking of usage of the card. So, I am compelled to ask, how can the card be accessed for fraudulent transactions, but I as the account and card holder can not use it. Time has lapsed since the incident occurred and I was in no capacity of pursuing the issue at the time although I saw legal representation to get this cleared. So now at the present day I am fully capable to advocate for a proper resolution and reconciliation of the account and my relationship with you all. I want all matters rectified so that I can bank with confidence in the institution I have trust to do right by me as a consumer and member of. 

Thank you for your assistance.

Company response to consumer: Closed with explanation