Consumer complaint received 2017-01-07
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card
Issue: Other

Complaint:
I tried before to write this and it was erased. before I could send this. long story short now reported fraud with in 24hours to XXXX chase credit card. was told by the rep everything was good no worries it was taken care of nothing would be paid out. Almost 1 months ago by a different rep called and told me sorry the charge 's would go back on my charge no explanation given at that time numerous phone calls later XXXX to XXXX dept later I was told the fraud dept.said they had receipts with my signature and they were billing me for charges, I requested copies of the so called receipts which they said they could not give at that time they also could not give me any information about the merchant no address no phone not the product they sold. I requested the information about my complaint several times I was denied every request to send them, then XX/XX/XXXX I was told they would send them I never received anything not even a fraud packet as described in the policy chase has for reporting fraud, which should have been sent XX/XX/XXXX when the report was made. every representative agreed something was wrong and my case should never been paid out till the investigation was over and could not understand why I never received my packet. XX/XX/XXXX i was asked to send a copy of my license and I never received a response from the e mails I sent until XX/XX/XXXX to assure me it was a secure e mail. this phone call was not made by a representative who was the intended email holder. Against my judgement, I sent my drivers license by e mail one XX/XX/XXXX I got a call from a chase rep. not the email holder who decided my signature matched the receipts which I have yet to see and know is not my signature, this is nonsense cause over 5 thousands dollars were spent in an hour, from what I was told. I did ask the representative about the training she received for hand writing analysis and what school she attended, because this is a very rare skill and a very extreme talent which takes years to become a proficient professional. she advised me she had no formal training and she just thinks it was mine at that this rep. became rude promised to send out all requested information when I first reported the fraud the gentlemen I spoke with told me they shut down the card after XXXX dollars because they suspected fraud So chase was well aware of the fraud being committed from the time it happened. The chase rep also admitted on the phone they accidently doubled charged me on all the fraud charges and had to fix this. XXXX XXXX I called again talked to a different rep who advised to please call her back because she could not understand anything in the notes and how anything like ths could happen to anyone. I was also told they made a mistake and doubled charged me on all fraud charges. I have been given the run a round by the the representatives by chase and out right lied to please I need help I would never spend this kind of money nor can I afford it please help me I am experiencing XXXX from this my mother is also on the card and she is up there in years and prides herself on her excellent credit we are at a loss how such fraud could be so easily be dismissed by chase and try to be thrown on a loyal customer. they are actually treating us like criminals. the lack of professionalism the admitted lack of training is astounding to me. I will not even get into the out right lies this reps were saying it is just a game to them and I do not know how much more I can take health wise. this is a blatant case of fraud and they are just making a mockery of my families life as I write this my XXXX god knows what my mother is going through how could anyone treat loyal customers this please I am begging for your help

Company response to consumer: Closed with explanation