Consumer complaint received 2015-07-15
Company: JPMORGAN CHASE & CO.
State: TN
Product: Credit card
Issue: Rewards

Complaint:
On or about XXXX XXXX, 2015, I obtained a Southwest Rewards Credit Card over the internet while making a reservation. The enticement to do so was that I was to receive XXXX miles in Southwest Rewards if I spent {$3000.00} within 90 days. I was provided with a credit card instantaneously to use for the purchase of the tickets that were about {$2500.00}. 

After several months I was going to book another trip with Southwest and noticed that I never received the XXXX miles, of which I was planning on using for the tickets. I sent an email to Southwest sometime in XXXX 2015, and received a reply on XXXX XXXX, 2015, enquiring about the missing reward miles from the credit card and was told in a response several days later that they were not responsible for the process and that Chase Bank is who I need to contact. 

I was also told in a later email from Southwest in response to an email that I again sent explaining that I could not get in touch with anyone at Chase, that the I had opted for a XXXX mile Reward and {$100.00}. 

I did attempt to contact Chase over the phone but I could n't connect with anyone. I attempted to do so several times with no luck, it appears that their automated phone system really is setup to no allow people to get to a person by following the directions. 

I finally did get with someone at Chase on XX/XX/2015.I explained that when I signed up for the card it was only because of the XXXX miles since I already had a Chase Visa card. I then explained that I was not stupid nor senile and that I know exactly what I signed up for and that I did n't know what they were talking about regarding a XXXX mile reward and {$100.00}. I also explained that there is a big difference in value between the XXXX and the one that I signed up for was work a lot more than what they switched me to. While they said that they would attempt to resolve the issue to my satisfaction, I believe that was just a tactic to get rid of me. 

The next day a call was made by Chase to me indicating that they sent the request to honor their commitment of XXXX Reward Miles to their Marketing Department which turned the request down. The reason was that it was past a XXXX day period. I do n't know anything about a XXXX grace period or a time period set to request that they honor what I signed up for. 

I believe that Chase Bank and Southwest Airlines used a Bait and Switch tactic supported by Deception in Advertisement and Business Practices. I also believe that both are in a partnership to defraud people by not supporting and honoring their commitments. Southwest Airlines is just a guilty as Chase since they have their name and logo on the Credit Card, provide advertisement and imply that this is their Card, which may in fact be so based on the fact that while they are not the issuer of the card they do enjoy receiving profits from its use through a possible co-branding arrangement by obtaining a part of the interchange rate if used at merchant locations not banking with Chase or by sharing monetarily when using the card to make a Southwest Air reservation because of greater profits obtained through an " On-Us '' transaction.

Company response to consumer: Closed with non-monetary relief