Consumer complaint received 2020-03-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I'm addressing you because I do not see any other avenue around solving the XXXX transactions and suspicious fees imposed by Bank of America in my checking account number XXXX. I decided to close this account after 25 years using it. However, before taking that decision, I tried in several occasions to ask through customer service and/or at the branch to help me resolve some questionable transactions with no avail. I thoroughly, believed Bank of America charged my account with some questionable fees that I want the headquarter to investigate by having an audit into that account. 

I opened that account with Bank of America 25 ( twenty-five ) years ago. Because I believe then I can count on them to help me manage my outside transactions whether to pay bills or request for any type of loans. Besides paying the bills using my account, Bank of America never approved any loans I requested even though my credits was good when the requests were made. Instead of working with me, Bank of America pillaged my checking account with all kind of suspicious fees. In a way, that account served as a cash-cow for the bank. 

Case in point. XXXX of XXXX, I requested Bank of America to investigate unapproved transactions made by XXXX XXXX into my account. They promised they will look at those transactions. But what came out at the end, was Bank of America charged around {$2000.00} for their effort. At the end of Instead of helping me they helped themselves In XX/XX/XXXX, I requested a mortgage loan to buy a house in Florida. That loan has been pre-approved in XXXX, of the same year. The following year, Mr. XXXX XXXX, the loan officer scheduled the closing for the house. That closing moved to XXXX, due to bogus request like the road in  front of the house must be paved even though all the roads in the community were pave. That was purely a delay tactic. At the end, I decided to use another institution for the mortgage. I felt I was abused by Bank of America. I still question the way this this loan officer handled the whole thing even today. Since that debacle, I never tried going to that bank for loans, period. 


I felt every month I got robbed by the bank than any other transactions combined. These fees did not square off well. Even though I complained, kept having them charged by the Bank. I finally, asked them to do a thoroughly audit into all these fees and the XXXX XXXX. They refused with no explanation! I believe this account mustve been charged more than {$10000.00} in fees by bank of America on top of XXXX transactions. I have no power to force them to do the audit into my checking account. This is the reason I come to you to voice my concern. 

This is an urgent matter. I am the only one working right now in the family. My wife is trying to finish her XXXX degree while my little kids are going to school. I dont have a XXXX to contribute nor would I to Bank of America CEO salary. I come to you to help me solve these transactions with Bank of America. I've been in contact with them, but they are not interested to hear my plea. After opening this checking account 25 years ago, this is what it comes to : asking for an outside help. I truly hope this can be solved one way or  another.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief