Consumer complaint received 2022-08-01
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
The problem is that I was on unemployment due to the pandemic and the Colorado unemployment had deposited {$13000.00} and on XX/XX/XXXX a debit card was ordered and was shipped to an address that did not belong to me as someone had stolen my information as well as my phone I was not even in the united states at the time plus unemployment had found that my accounts had been compromised then on XX/XX/XXXX I had spoken to someone who had given me information pertaining to my card and I had asked them to due a online bill pay for {$1600.00} to XXXX XXXX XXXXXXXX XXXX XXXX XXXX to pay the deposit on a steel building i had ordered which was supposed to be delivered XX/XX/XXXX which the building did not show up and I had contacted the company who no longer is in business and told me I will have to dispute the charges which I did and us bank rejected my dispute which I have documentation to back up my claims within this complaint them on the following days both the purchases and ATM with drawls were unauthorized transaction and were not done by me or anyone authorized to use my card reminding you i have never received my ATM debit card where there charges have been charged upon so the following ATM withdrawals on XX/XX/XXXX for {$500.00} another one on XX/XX/XXXX for another {$500.00} on XX/XX/XXXX in the amount of {$500.00} on XX/XX/XXXX for {$1000.00} on XX/XX/XXXX an unauthorized purchase for {$26.00}, {$47.00}, {$12.00}, and $ XXXX XX/XX/XXXX ATM withdrawal for {$1500.00} on. XX/XX/XXXX ATM withdrawal for another {$1500.00} on XXXX unauthorized purchase for {$80.00} and {$72.00} then on XX/XX/XXXX ATM withdrawal for {$1500.00} then again on. XXXX XXXX ATM withdrawals for {$23.00}, {$100.00} and $ XXXXand an unauthorized purchase for the amount {$150.00} on XX/XX/XXXX unauthorized purchase for {$77.00} then another unauthorized ATM withdrawal for {$600.00} with another unauthorized purchase for {$220.00}, {$170.00} then on XX/XX/XXXX unauthorized purchase in the amount of {$150.00} on XX/XX/XXXX for {$12.00} & on XX/XX/XXXX for {$14.00} once I realized my account was compermised I called the bank and explained to them that someone had stolen my information and had used my stolen phone to access all of my accounts and had changed my address in both the bank account and my unemployment account and that Colorado unemployment had found that to be true as I was and have been stuck in XXXX and none of the transactions had been made by me nor were they authorized by me and I had sent them proof that I was in XXXX and California and not in Colorado. Plus the surveillance footage should also prove that that none of the transactions were made by me. Further i was contacted by a creditor stating that us bank had gotten there money back on the disputed transaction but did not reimburse me at all for any of my disputed transactions. Which I don't understand how the banks can get away with this and how they can denied me and keep my money. I had sent them proof on numerous occasions that I have been in XXXX XXXX just to be denied further I had asked the bank to send me the documentation they used to denied my claim. And on both occasions they had told .me they would send me that information and still to this date I have not yet received anything in the mail nor by email. I have gone above and beyond to comply with the bank and have proved my claim. But still i have nothing. and still as of this date I am still residing in XXXX due to not being able to cross back over to the USA because I. Dont have my pass port. Please help me resolve this issue thank you for your time and consideration in this matter. 
Respectfully submitted, XXXX XXXX I will send. The documentation upon request as I have tried to up load it numerous times just to be logged out XXXX having to re due this complain tome after time .so I am submitting this now and will try and up load the documentation at a later date.thank you for understanding.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation