Consumer complaint received 2016-03-31
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I would like to request that the trustee sale date on my property be removed at this time. I just spoke with the Offices of of Executive Complaints on today, XXXX/XXXX/XXXX at XXXX and they confirmed that a review for my appeal is taking place at this time yet there is currently a foreclosure sale date on my property. Also throughout the modification process in end of XXXX beginning of XXXX this year, the trustee sale date was never removed from my loan and foreclosure process was never stopped. I have provided the bank with a complete package on XXXX and again in XXXX so there is no reason that my sale date should not have been removed from my account. I also lost a lot of time when my application had previously been denied without a valid reason or contacting me until I contacted the re-entry dept, thus leaving me with little time to negotiate my modification with the lender as of today. 

Currently I have submitted appeal documents supporting my actual income which was not taken into account in Wells Fargo 's current decision. The previous underwriter for my file pulled employment information without my knowledge and which does not give a full and accurate picture of my income. Please see below for more information : XXXX XXXX, XXXX - I received a letter from XXXX XXXX at Wells Fargo acknowledging that a complete application for modification was received ( but that the application could not be approved at that time. ) On XXXX XXXX - I again sent a complete modification package with updated information needed for my approval, ( reviewed by underwriters XXXX XXXX and rejected without my knowledge and without being informed. ) On XXXX XXXX, XXXX - Since I had not heard from my lender, I submitted another complete application. 
XXXX XXXX, XXXX - Another complete file was denied ( by underwriters XXXX XXXX and XXXX XXXX but I again did not receive any information about this decision or why. ) XXXX XXXX, XXXX ( XXXX PST ) - I received a welcome call ( from the re-entry team who verified a few statements that were consistent with my application. ) I was told that I would receive another welcome call but never received that call. 
XXXX XXXX - I called the lender and was asked to be transferred to the " Re-entry department '' so I could find out why I had not heard back, ( I was told that there was an issue with my expenses being too low and I was told that the underwriter took the initiative to calculate them at a higher amount even if they were not my actual expenses. ) XXXX XXXX, XXXX - I again re-sent a complete modification application package. 
XXXX XXXX, XXXX - I was told by XXXX XXXX that my application was complete but that the current underwriter requested one more form. I was asked to sign an authorization allowing my lender to verify that I have in fact worked at XXXX XXXX since XXXX. 
XXXX XXXX, XXXX - I signed and returned that form XXXX XXXX, XXXX - My file was transferred to XXXX XXXX and reviewed again. 
XXXX XXXX, XXXX - My application was reviewed modification was denied and the sale date was never removed for loan ( The authorization form that I signed was used to pull a schedule of commissions received directly through the XXXX XXXX XXXX XXXX which does not represent my actual income and thus resulted in the denial of my application without calculating my actual income. ) XXXX XXXX, XXXX - Spoke with the Offices of Executive Complaints and confirmed that my appeal is currently being reviewed by XXXX XXXX whom has been helpful during this process as well as XXXX XXXX. 

I would like to request the sale date on my property to be removed at this time and modification be approved. I do not feel that they way the re-entry team handled my file was correct, and they intentionally omitted information delaying this process until I called several times and spoke with different

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation