Consumer complaint received 2020-04-30
Company: LoanCare, LLC
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
We have been arguing this for MONTHS now and are getting nowhere. Loancare was assigned to our mortgage and have been consistently reporting late payments when we were not late. In fact I spoke with representative XXXX and she even stated that she does not see where we have ever been late however both the creditor and credit bureau keep sending information back as verified yet info keeps changing and is not consistent from my report or my husbands and the information is not consistent from one bureau to another. They are reporting inaccurate info not conducting an investigation and have failed to verify or validate as well as send the requested information showing PROOF that they indeed received our payments late however they do not send that info have updated the verbiage on one out of the three as paid as agreed but the two year history balance info high credit info dates etc.. are all inconsistent and erroneus and are NOT updated to date. This has been going on for over a year. We were supposed to close on our home XX/XX/XXXX we are doing a lease option due to this inaccurate information reporting and STILL this is not updated! We will be forced to move out of our home and have to find a new place to live now because of this inaccurate information reporting. This has caused severe stress and is now a willful violation on their part due to the countless letters we have sent and numerous phone calls! I am demanding restitution for the damage this has caused to my credit and my life for the past couple years and I am demanding that the two year pay history as well as the notation on the account balances dates account numbers etc.. all be updated and CORRECTED to paid as agreed with correct info showing balance paid in full since we no longer live in this home. Please note on the attachment showing the email that I sent to Loancare after consistently calling and calling and getting nowhere and EVEN being told by the rep I spoke with on a recorded line that once something is reported to credit there is no way to reverse that! That is the most insane thing and ILLEGAL not to mention incorrect thing I have ever heard which in itself should speak volumes. but please note that I also copied almost the ENTIRE executive staff on the email and they STILL did not update correctly or provide me with any proof ( and a late statement is NOT PROOF ) of late pay on my account and again the rep I spoke with even said that she does not see where we were late at all not to mention they reported OK with some bureaus and late with others and as reflected in one attachment and then showed me paying as agreed for two months then all of a sudden was late 60 days? That is impossible! This is ruining my life!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation