Consumer complaint received 2023-06-12
Company: U.S. BANCORP
State: WA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
I am writing to express my deep disappointment and frustration with the recent experience I had as a new customer of U.S. Bank. My decision to join U.S. Bank was primarily driven by the enticing offer of a {$600.00} bonus for new customers who signed up for your payment solution. Unfortunately, the bank has failed to deliver on this promised bonus, leaving me feeling deceived and let down. 

On XX/XX/2023, I completed all the necessary requirements outlined to qualify for the {$600.00} bonus, including signing up for the payment solution and meeting the specified terms and conditions. I eagerly anticipated the arrival of the bonus in my account, expecting it to be credited within a reasonable timeframe. However, to my dismay, several months have passed, and the promised bonus has yet to be received. 

Multiple attempts to seek clarification and resolution through your customer support channels have proven futile. Each time, I have been met with vague assurances and empty promises that the bonus would be credited shortly. Regrettably, these promises have proven to be nothing more than empty words, further eroding my trust in U.S. Bank 's commitment to its customers. 

The failure to honor the advertised {$600.00} bonus is not only a violation of the trust I placed in U.S. Bank but also a breach of the terms and conditions outlined by the bank itself. By luring new customers with the prospect of a substantial reward and subsequently failing to fulfill this commitment, U.S. Bank has demonstrated a lack of integrity and has left me questioning the credibility of the institution. 

Moreover, the lack of transparency and accountability in addressing this issue has been deeply concerning. The dismissive responses from your customer support representatives, who seemed more interested in shifting blame than resolving the problem, have only compounded my frustration and disappointment. 

I urge U.S. Bank to rectify this matter promptly and credit the promised {$600.00} bonus to my account. It is essential for U.S. Bank to uphold its commitments, honor its advertisements, and prioritize the satisfaction of its customers. As a new customer, I expected transparency, reliability, and a high standard of service, none of which have been delivered thus far. 

If this matter is not addressed promptly and the bonus is not credited as promised, I will be left with no choice but to escalate this issue to relevant regulatory authorities and consumer advocacy organizations. I am hopeful that such measures will not be necessary, as I genuinely believe that U.S. Bank values its reputation and the satisfaction of its customers. 

I request a written response within XXXX  days to this complaint, acknowledging the issue, providing a clear explanation for the delay, and assuring me of the prompt resolution and crediting of the {$600.00} bonus. I also expect a formal apology for the inconvenience and disappointment caused by this situation. 

I trust that U.S. Bank will take this complaint seriously and undertake the necessary actions to restore my faith in your institution. I remain hopeful for a swift and satisfactory resolution to this matter. 

Thank you for your attention to this complaint. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation