Consumer complaint received 2017-12-15
Company: Utah System of Higher Education
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
Monthly installment payment is {$150.00}. XXXX assumed my XXXX loans on XXXX/XXXX/XXXX. XXXX XXXX, XXXX, I specifically informed XXXX that each specific payment/overage paid online is to be credited to each outstanding principal balances. 
Payments are as follows : XXXX Loan transferred on XXXX/XXXX/XXXX, payments made before transfer as follows : YEAR XXXX XXXX/XXXX/XXXX {$150.00} XXXX/XXXX/XXXX {$150.00} XXXX/XXXX/XXXX {$150.00} XXXX/XXXX/XXXX {$150.00} XXXX/XXXX/XXXX {$150.00} XXXX/XXXX/XXXX {$150.00} AND XXXX/XXXX/XXXX XXXX  received loan on XXXX/XXXX/XXXX XXXX payment made over the phone on XXXX/XXXX/XXXX held onto the payment and sent a letter stating the bank returned the check on XXXX/XXXX/XXXX. My financial institution never receives a payment from XXXX. Also, there 's no way an ACH debit clears the bank less than XXXX hours. I requested a copy of the transaction from XXXX because it would show if there bank processed my ACH and if it was returned it would have all the bank information. 
XXXX sent a generic letter with no information of my bank. Also stating unable to locate account. If they had processed the ACH and it came up invalid account than they would have called me on the same day i paid to inform me the bank account is coming up invalid. First of all, I have never written a check in paying my student loan. 

ACH transactions from my bank institution handle all monthly payments. XXXX stated that the bank reversed my payment to them in XXXX of XXXX and credited me my payment back. My bank has never received any payment from this third-party lying company. 

Here is my monthly dollar amount/overage payments specific amount with overage to be applied toward all XXXX individual loans paid online. 

XXXX XXXX XXXX did not process over phone payment ) and XXXX {$340.00} XXXX XXXX XXXX individual payments of {$130.00} {$40.00} ( {$100.00} principal payment XXXX/XXXX/XXXX unsub loan ) totaling {$270.00} XXXX/XXXX/XXXX {$170.00} and ( extra to principal {$63.00} XXXX ) XXXX/XXXX/XXXX {$220.00} XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$230.00} The year XXXX ALL specific payment amount for every XXXX loans was paid online since XXXX assumed loans XXXX/XXXX/XXXX. XXXX the third-party company committed Federal fraud for financial gain. This company is making adjustments to payments the borrower applied to all XXXX loans. The borrower has always made applied dollar amount to each loan and then XXXX would adjust payments by taking borrows payment and appli=ying it XXXX XXXX loan or XXXX loans each month for financial gain. also changing principal balances and daily accrued interest that I had already paid. 

XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$230.00} XXXX/XXXX/XXXX {$240.00} XXXX/XXXX/XXXX {$220.00} XXXX/XXXX/XXXX {$310.00} XXXX/XXXX/XXXX {$220.00} XXXX/XXXX/XXXX {$460.00} XXXX/XXXX/XXXX {$520.00} UNTIL MY PAYMENTS ARE CORRECTED I WILL NO LONGER PAY THESE LOANS. I WILL BE LETTING THE COURTS HANDLE THIS. 
XXXX no payment XXXX no payment XXXX no payment. 
EMAIL SENT TO XXXX ; All my accounts better be corrected from XXXX XXXX, XXXX, through XXXX/XXXX/XXXX XXXX XXXX interest {$67.00} XXXX ( {$66.00} ) XXXX XXXX {$70.00} ) XXXX XXXX {$62.00} ) XXXX XXXX XXXX ) XXXX ( {$60.00} ) XXXX ( XXXX ) XXXX XXXX XXXX ) XXXX ( XXXX ) WRONG XXXX XXXX {$250.00} ) XXXX XXXX BALANCES : {$4300.00} ( XXXX/XXXX/XXXX ) {$2200.00} ( XXXX/XXXX/XXXX ) {$1900.00} ( XXXX/XXXX/XXXX ) {$2100.00} ( XXXX/XXXX/XXXX ) Regular monthly installment payment is $ XXXX ( interest ) {$82.00} principal payment. 
XXXX payment of XXXX XXXX Principal payment {$390.00} XXXX XXXX Payment XXXX ( XXXX ( XXXX the XXXX interest ) = {$390.00} principal payment You idiots Added {$100.00} to my unsub balance ( XXXX/XXXX/XXXX ) ( XXXX ) bringing balance to {$4400.00} Added {$250.00} to my sub-balance ( XXXX/XXXX/XXXX ) ( {$2200.00} ) bringing balance to {$2500.00} Added {$170.00} to my sub-balance ( XXXX/XXXX/XXXX ) ( {$2100.00} ) bringing balance to {$2300.00} Subtraction {$1100.00} to my unsub balance ( XXXX/XXXX/XXXX ) ( {$1900.00} ) bringing balance to {$810.00}. Idiots do not know what you are doing. Borrower made a payment in XXXX online specific amount added to each loan. 

Added back to to XXXX principal loan balances {$520.00} + $ XXXX {$980.00} $ XXXX $ XXXX {$340.00}. The difference was taken from paid principal balances and daily accrued interest I already paid into you people deducted interest and subtracted from my XXXX/XXXX/XXXX loan. 

The forensics account audited all XXXX loans XXXX assumed XXXX/XXXX/XXXX and committed federal fraud for financial gain. 
What you people did is committed fraud which is a federal offense. Instead of applying for payments correctly to each loan what you are doing is adding monthly payments back into the principal balances. 

XXXX payment of {$520.00} did the same thing by trying to cover up your own errors by adding payment all to the interest which my monthly installment payment is XXXX. Ever since you idiots did n't properly change my correct payoff date on XXXX XXXX, XXXX, XXXX term you have messed up my account. What you should have done was correct your error by reverting back to to the original payoff date then contacting me to go over everything, but you idiots kept on committing federal fraud and then trying to blame all your errors on the borrower. 

Having a forensic accountant handle the audit and finding fraudulent activities done by XXXX has given me to present all documents to the Calfornia XXXX 's office and forwarding all documents requested by the California XXXX XXXX office. 

I am seeking damages from XXXX and all the XXXX emotional stress you people have caused me. Copies of every email sent to XXXX since last year will be sent to ALL XXXX BOARD MEMBERS, XXXX, ETC. You people caused detrimental problems for me and fraudulently reported delinquent student loans to my credit report. Suing XXXX in civil and federal court.

Company response to consumer: Closed with explanation