Consumer complaint received 2022-06-25
Company: Convergent Resources, Inc.
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Since the inception of XXXX, I have held the same phone number, ( XXXX ) XXXX. However, with the advent of the acquisition of XXXX by XXXX the demands on me, by XXXX have been based on lies, threats, and fraud. 

Starting with the demand to purchase new XXXX phones to comply with their switch to XXXX, it was found that these would not work and were useless, by XXXX 's admission, after sending me multiple sets of phones. Then they demanded I purchase different phones that also failed to work on their networks. Their third demand was exceeding hundreds of dollars more. As the conversion deadline approached, they upped the threats of excessive costs and service interruption although I gave them full authority to proceed based on best practices to solve the problem to their satisfaction and mine. I simply requested that my number stay active, without interruption, out of medical necessity. 

However, with service failing and the threat of the loss of my number and the abandonment of any effort to perform further by XXXX, I had to scramble for a solution before I had a medical emergency to deal with, since I provide urgent medical care and remedial therapy, in the home. Patient safety and comfort with the ability to communicate is a first need priority, which they were informed of in each conversation of which there was a disturbingly high amount. Acknowledgement of these issues and obligations were concerningly absent in XXXX XXXX XXXX XXXX, ostensibly, at the XXXX level. 

With the complete inability of XXXX to provide the service I have had since XXXX with their own selected and supplied equipment with my stated permission to proceed as necessary to complete and maintain my service, they devolved into blaming every possible inconceivable and unreasonable reason including customer fault. 

From XXXX to XXXX and current cases awaiting resolution XXXX has continued to demonstrate disregard for consumer law and the willingness to commit fraud and conspire to illegally bill and collect under false pretenses. This I have found readily available in the court record. 

Having been prosecuted from XXXX XXXX to XXXX by consumer protection agencies and Attorneys General and XXXX XXXX XXXX, XXXX continues to demonstrate their contempt for authority and the law, as well as their customer responsibility. 

In shear panic and frustration, I contacted XXXX for advice. They put me in touch with XXXX XXXX. They handled months of problems in XXXX minutes. They over-nighted XXXX phones to me. I can contact them XXXX and speak to a XXXX rep within the continental United States, who communicate clearly and patiently with limitless expertise. 

XXXX wants to close out my account for over {$400.00} based on fabrication and untruths. I have attempted to call them and have them explain to me why they are defrauding me, but communication with them is all but impossible due to wait times and language differences including being bounced around the world with no continuity of file record, although they make it quite clear that all conversations are recorded, but no one, even XXXX XXXX supervision can reference any prior conversations, solutions, or any progress of clarification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation