Consumer complaint received 2015-12-17
Company: Rent Recovery Solutions
State: TX
Product: Debt collection
Sub-product: Mortgage
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt resulted from identity theft

Complaint:
Sometime after XXXX XXXX, XXXX I received a bill from Rent Recovery Solutions for {$3800.00} which I knew I did not owe. I called RRS and learned the bill was being handled by a debt collector ie. Rent Recovery Solution for back rent at an apartment complex in XXXX Tx named XXXX XXXX. I called XXXX XXXX and learned that my SSN had been used and my signature forged as a co-signer for an apartment. Realizing I had been a victim of Identity theft I placed a fraud alert with all three credit bureaus XXXX XXXX, XXXX, and XXXX however Rent Recovery Solutions had reported the account in collection for {$3800.00} to XXXX XXXX in XXXX XXXX. 
XXXX XXXX, XXXX I filled a police report from which the responsible party was indicted. I also prepared an Identity theft affidavit and a dispute letter as outlined by the Federal Trade Commission to be provided to Rent Recovery Solutions as well as the credit bureaus. 
XXXX XXXX, XXXX I sent copies of the Identity Theft Report from my police department along with a notarized Identity Theft Affidavit from the Federal Trade Commission and a dispute letter requesting that I be absolve of all charges on the account, and that Rent Recovery Solutions take all appropriate steps to remove information about this account from my credit files. 

Also enclosed was a copy of the Federal Trade Commission Notice to Furnishers of Information, which details their responsibilities as an information furnisher to credit reporting companies ( XXXX ). 

Specifically stating : " As a furnisher, upon receipt of a consumer 's written request that encloses an Identity Theft Report, you are required to cease furnishing the information resulting from identity theft to any credit reporting company. The Notice also specifies your responsibilities when you receive notice from a XXXX, under section 605B of the Fair Credit Reporting Act, that information you provided to the XXXX may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any XXXX and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection. 
Please investigate this matter, close the account and absolve me of all charges, take the steps required under the Fair Credit Reporting Act, and send me a letter explaining your findings and actions. '' Rent Recovery Solutions signed for this correspondence through the USPS the week of XXXX XXXX, XXXX. At no time did I receive a letter explaining their findings, however after about 1 month the entry was removed from XXXX XXXX. 

XXXX XXXX, XXXX as I routinely monitor my credit I found that Rent Recovery Solutions had again reported this collection to XXXX in the form of XXXX accounts for {$11000.00} and to XXXX XXXX in the form of XXXX account for {$7800.00}. I immediately reported this and filed a dispute with the XXXX and XXXX XXXX. 

Between XXXX XXXX, XXXX and today XXXX XXXX, XXXX I have made XXXX phone calls to Rent Recovery Solution with no resolution. In the first call I was told that they do have all of the documentation that was previously prepared and would refer it to an investigator. I was to hear back in two days but did not. I called again and was told they were looking into it and I would hear back. This continued a XXXX and now a XXXX call where lastly I spoke with an individual named XXXX whom claimed to be unaware of my previous calls. XXXX also acted puzzled when I requested to speak with her fraud department claiming there was n't XXXX. She assured me she now had all of the facts and would review this the next morning with an investigator and promised to call me the next day. I verified she had my contact information. 
Two days have passed and I have yet to receive that call. 
I believe that Rent Recovery Solution is retaliating against me for a debt owed to them by someone else which they can not collect.

Company response to consumer: Closed with explanation