Consumer complaint received 2017-08-25
Company: Altisource Portfolio Solutions, S.à r.l.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I, XXXX XXXX, received a Letter today from XXXX XXXX, XXXX 's Ombudsman. The Letter is dated XX/XX/XXXX. I called the number on the letter, because I do not have an account with XXXX ; and I am glad that I did, because I discovered that someone has been trying to impersonate me ; or XXXX XXXX is LYING ; Either way ; it is a Huge RED FLAG. 

XXXX in XXXX 's Ombudsman 's Office stated that XXXX XXXX sent the letter as a follow up on a conversation that she said that I had on XX/XX/XXXX. I NEVER HEARD OF XXXX XXXX until I received this letter on today ; XX/XX/XXXX. So what is this person really up to? She is up to FRAUD. I HAVE NEVER AN ACCOUNT WITH XXXX ; and XXXX 's Ombudsman Letter Validates this fact. 

I received a Letter dated XX/XX/XXXX that Validates that I have NEVER HAD AN ACCOUNT WITH XXXX ; and neither has my husband, XXXX. The Letter was from XXXX 's Ombudsman, XXXX XXXX and it stated, " Our records indicate we have not received authorization from the Customer to provide account information to you. Therefore, we are unable to release any information regarding the account. '' ( Letter Attached ) XXXX needed authorization from the Customer to provide account information to me. But this XXXX XXXX claims that she spoke to me ; I AM NOT THEIR CUSTOMER AS THEY VALIDATED, AND NEITHER IS MY HUSBAND. 

So, why is this person lying? She is lying because of the Criminal Charges of Theft by Conversion-Felony Charges pending. They want to manufacture an Account to cover themselves. 

We OWN OUR HOME ; and there are No Mortgages or Liens ; and we have NEVER had an account with XXXX ; but according to Altisource Ombudsman, XXXX XXXX ; XXXX 's attorney, XXXX XXXX of XXXX XXXX, instructed Altisource to break into our home ; making a false claim of foreclosure. It Was a LIE ; just like this XXXX XXXX is LYING. 

XXXX is known for Stealing Homes using Foreclosure as the front. The Consent Order investigation revealed that manufacturing and filing False, Deceptive, Documents and Affidavits ; flies Illegal Foreclosures and Violates Homeowner 's Rights. 

Because they are still doing this ; they are being sued by the CFPB AGAIN along with 25 States ; that 's half of the country. The 25 States have also banned XXXX. Massachusetts kicked them our completely. 

I do n't know the depth of these LIES AND IMPERSONATIONS. Did they try and file false documents with the county, pretending to be XXXX XXXX. They better hope and pray that they did n't. 

Either XXXX XXXX is Lying or Someone is pretending to be XXXX XXXX ; or BOTH. Impersonation is Identity Theft. I dont know how far these crooks will go. 
XXXX and Altisource broke into our home ; and attempted to transfer our utilities to their name. Since these crooks went that far ; they are No Limits to what they would do, including impersonate me at the county records signing my name in a Fraudulent Property Transfer. 

I have already provided the CFPB with the Police Report with Charges of Theft by Conversion-Felony ; but this latest incident may include an additional charge of Identity Theft, a Federal Charge. 

The Suspect listed on the Police Report is Altisource ; but Altisource Ombudsman, XXXX XXXX named XXXX 's Attorney, XXXX XXXX of XXXX XXXX, as the person who gave them the instructions to break into our home ; maybe the search for this Impersonator should begin here. I will report it to the Authorities as such.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation