Consumer complaint received 2020-04-17
Company: CITIBANK, N.A.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
citi bank runs a promotion open a new checking and savings account and deposit XXXX of my money for 60 days and citi will deposit XXXX dollars into my checking account within 90 days after meeting the 60 days of XXXX dollars in a new checking and savings account combined. i deposited XXXX into a new checking and savings account on XX/XX/XXXX. I have met all requirements and it has been more than 90 days after completing the 60 day promotion period. Citi has not deposited the XXXX into my account. i have notified them and they are looking into it. 


The Contract 1 TERMS AND CONDITIONS Eligible Customers can earn the {$200.00}, {$400.00}, {$700.00} or {$1500.00} Cash Bonus during the Offer Period by completing the following Required Activities. 

By participating in the Checking Cash Bonus Offer, you agree to be bound by the following Terms and Conditions. 

If you choose to change packages within 30 days of account opening ( see Package Options below ), your change reflects 1 ) that you have reviewed the new package offers terms and conditions, which appear in this document and 2 ) have consented to participate in the offer for that package. 

Eligible Customers Eligible Customers are New-to-Citibank Checking Customers who have not been a signer on a Citibank checking account within the past 180 days. 

Required Activities If Eligible Customers open their eligible accounts by any other means than those described, they will not be enrolled in this Offer and will not be eligible for the Cash Bonus. 

Eligible Customers must : First, open a new consumer regular or interest checking account between XX/XX/XXXX and XX/XX/XXXX in an eligible Account Package listed in the Chart below ( Eligible Checking Account ). Certain Cash Bonus offers also require opening a new Citi Savings Account ( see Chart below ) in the same account package as the new Eligible Checking Account ( Eligible Savings Account ). The Eligible Savings Account must be opened within 30 days of the checking accounts Account Opening Date. 

Second, enroll in this offer at the same time as account opening pursuant to the instructions provided. Customer is automatically enrolled when applying online Third, any owner of the eligible accounts must make at least the Minimum Deposit ( see Chart below ) in New-to-Citibank Funds, within 30 calendar days of the Account Opening Date of the checking account, into either the new Eligible Checking Account and/or the new Eligible Savings Account. Multiple deposits allowed.

New-to-Citibank Funds are 1 ) funds deposited from external accounts or payees other than Citibank N.A. 2 ) using domestic ACH transfer, Direct Deposit, checks drawn on banks other than Citibank N.A. or wire transfer. Cash deposits, Citi Global Transfers, international ACH transfers, and person-to-person transfer services such as XXXX XXXX XXXX, XXXX, and XXXX, do not qualify as New-to-Citibank Funds. 

Fourth, the Minimum Deposit ( see Chart below ) must be maintained for 60 consecutive calendar days from the date the Minimum Deposit is met ( Minimum Balance ). The Minimum Balance may be held entirely in one of the Eligible Accounts or across both of the Eligible Accounts. 

Note : If you choose to keep your entire Minimum Balance in one account, any account that maintains a zero balance for 90 days is subject to closure in Citibanks sole discretion. 

Chart Cash Bonus Account Package Minimum Deposit and Minimum Balance Savings Account Required {$200.00} Basic Banking Package {$5000.00} no {$400.00} Citibank Account Package Citibank Account Package {$15000.00} {$700.00} Citi Priority Account Package {$50000.00} {$1500.00} Citigold Account Package Citigold Account Package {$200000.00} Cash Bonus The Cash Bonus will be credited within 90 calendar days from the date you complete all Required Activities. At the time the Cash Bonus is paid, it will be credited to the new Eligible Checking Account. If the Eligible Checking Account is closed, then the Cash Bonus will be credited to the new Eligible Savings Account. Open accounts must be in good standing. 

Package Options

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief