Consumer complaint received 2015-09-21
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX, XXXX one of my tenants stopped paying me her monthly rent which I depended on, adding it to my {$710.00} a month social security payments. I borrowed cash from my credit cards to keep paying my mortgage with Wells Fargo through XX/XX/XXXX, and to keep my good credit rating. I assumed my tenant would move out, but it took me until XXXX, XXXX to get her out through legal channels and I had NO way to pay this mortgage without it. I maxed out my credit cards in XXXX, XXXX and that 's when the phone calls started at all hours of the day and night. At first I was receiving on the average of XXXX phone calls a day beginning at XXXX XXXX and ending after XXXX XXXX, this went on for weeks before I stopped answering my phone with their numbers on it. 
I have been dealing with Wells Fargo Home Mortgage for a year now trying to get my loan modified by reducing the 6.25 % interest rate I have been paying for 9 years, and get it reduced to the current market value which was 2.9 % when I first started, and could no longer make my monthly payments of {$1600.00}. I am also diligently working to suspend the foreclosure proceedings on my home since XXXX, XXXX, when I received my first Notice of Foreclosure on my home at XXXX XXXX XXXX in XXXX XXXX, XXXX XXXX. I have made XXXX payments through the local Wells Fargo Bank here, which have not been credited to my account to date. 
I am XXXX years old and the best they have offered me, is to extend my loan for 40 years with the same interest rate and a few hundred dollars less mortgage payments. I declined because I will not live another 40 years and they have been financially raping me for the past 6 years by refusing to re-finance this loan with a lesser interest rate, which I have requested and filled out apps three seperate times at their bank. I was refused, as they told me, because my loan to value ration was too high, although my ratio was the same when they gave me this loan in XX/XX/XXXX. 
I have faxed and mailed them several XXXX pages of my life 's financial history several times, in fact one time I sent XXXX pages via U.S. Priority mail which Wells Fargo claimed they never received, but the post office guaranteed it was delivered to them at XXXX XXXX. two days later. 
I have had XXXX different Home Preservation Specialist working on my case and each time they demand more and more information, even though they have my XX/XX/XXXX and XX/XX/XXXX tax returns. Each time they tell me they have all the paperwork now and will give me an offer in 7-10 days, once they said it would take 30 days. 
Today I received a call from the XXXX Home Preservation Specialist " XXXX '' which asked me a bunch of questions for the previous specialist " XXXX. " I have requested HUD to help me to no avail. I have talked with XXXX several times and they conferenced a call with XXXX XXXX one of my previous Home Preservation specialists and he conferenced the Call with an underwriter three months ago that guaranteed they now had all the info and it would be 7-10 days and I would receive an offer for a loan modification ... .NOT TRUE. 
In the meantime my monthly mortgage payments keep adding up and I now owe them close to {$20000.00} in back payments. There is a lot of equity in my home and I feel they want to put me in such a position I will never be able to catch up with these payments. I have repeatedly asked them to just reduce the interest rate to the current market value and I will be able to start making the payments again. I re-rented my home in XXXX, XXXX and unless they reduce my payments to the current market interest rates retroactively, I feel trapped and taken advantage of. 
I dealt with Wells Fargo for 8 years and faithfully made all my payments even at their outrageous interest rate and they are not dealing fairly with me. 
Respectfully submitted, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, Fl. XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation