Consumer complaint received 2016-10-08
Company: Mercedes Benz Financial Services
State: IL
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
We finance a joint loan with Mercedes Benz Financial Services. XXXX XXXX, 2016 the loan was paid off as a provision of a settlement from a charge complaint with the IL XXXX XXXX XXXX XXXX that has a confidential clause attached and they denied and refused my request of reporting all XXXX satisfactory payments made on time to the credit bureau when I found out and asked them on XXXX XXXX, 2016 why they did n't report me with this finance loan and they said becuase they are NOT required nor obligated and I the co-buyer was the one who made all XXXX payments to them by my personal check then we found out with XXXX that for the co-buyer they did n't list this loan debt it just shows that they did a inquiry on the date on XXXX XXXX, 2016 we got the car and financed not showing that I am a customer as well with them on a joint loan and on this loan and for the buyer they have the wrong balance information listed {$25000.00}. when pay off was {$25000.00} and they stated that this is a individual instead of joint account which is false too. And they are and have been from the beginning retaliating and discriminating against us also giving us a hard time with not putting both names on all our correspondence and billing invoices from having made previous complaints with XXXX and IL attorney general. On XXXX XXXX, 2016 @ XXXX when we called in for payoff information for a settlement agreement denied us pay off information and any and all information on our loan account. The rep then told us to email XXXXXXXXXXXX and we did n't cause we didn ' t do buisness with daimler. I asked to speak with a manager her name was XXXX and she told me that becuase I made a complaint on them that my acct is in litigation and that on XXXX XXXX, 2016 @ XXXX a XXXX and they did n't send us a letter NOR call us about this to tell us why its in litigation the XXXX & attorney general complaints been resolved back in XXXX 2016 XXXX put in our acct notes that if we call asking any questions to email that address with any questions payoff and balance and did n't give us a persons name and contact number. That is modification of services normally offer when a customer call in to their client center XXXX and that is not right. They then gave our information to a warranty company with our purchase information, date SUV was bought, car payment information when the suv was certified and had a warranty on it. They also informed XXXX collection agency and informed them of this purchase and finance loan and had them contact me about a debt that is charged off and have n't been on my credit in over 12yrs. They still have not provided us with a payment history after our request and they are disclosing information in the payoff I received today of information that should not be in this letter. They knew about the settlement signing cause a XXXX XXXX exec rep was present via telephone during the signing and instructed, assisted the wire transfer for the pay off payment. XXXX XXXX has made it personal and was saying inappropriate things to me via telephone on XXXX XXXX, 2016 when I requested her to inform the credit bureaus and she said I respectfully decline and deny your request this was a business decision and we chose NOT TO when she saw that I was n't accepting the XXXX she was saying she was trying to upset me and when that did n't work she got mad and hung up in my face. they are and still been giving me the run around I called there client center and emailed XXXX and they still have n't gotten back to me nor gave me what I requested. everytime I call they leave me on hold XXXX plus minutes then say there is no one available for me and I say well I never got that call from the notification on XXXX/XXXX/16 when I was told by XXXX the floor manager that my acct says someone will call me but dont give a time. XXXX also say that they do report for the co-buyer

Company response to consumer: Closed with explanation