Consumer complaint received 2017-02-07
Company: Account Services Collections, Inc
State: IN
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Right to dispute notice not received

Complaint:
In XXXX XXXX, I rented a vehicle from XXXX XXXX XXXX in Florida to attend a wedding and was involved in an accident, that was at no fault of my own. Within 2 weeks of the accident, XXXX ( the other driver 's insurance ) paid for 100 % of the damages to the vehicle. In XXXX XXXX, I received a notice from XXXX XXXX XXXX stating that I owed for loss of use and an admin fee, totaling {$110.00}. Upon receipt, I submitted the bill to XXXX, in which the call center agent said it would be taken care of. In XXXX XXXX, I called the XXXX XXXX claims agent, XXXX XXXX, on the letter I received in XXXX, to verify that everything was taken care of. I had to leave a voicemail and never received a return call. On XXXX XXXX, XXXX, I received a credit alert stating I had a collection opened on my report from XXXX XXXX Claims for {$87.00}, being handled by a collection company named Account Services. I immediately called XXXX XXXX claims, and left a message for XXXX again and also on their general voicemail line. I also contacted XXXX, who stated that they paid for the loss of use, but not the administrative fee and that they do n't pay administrative fees for any claims period. The XXXX agent also reached out to XXXX on XXXX XXXX and also on XXXX XXXX. I noticed on the collection information that the company listed that my address was XXXX XXXX XXXX, in which it was XXXX XXXX XXXX. I contacted XXXX on the morning of Tuesday, XXXX XXXX, to which I spoke to a very unhelpful and unpleasant individual, who told me that the bill would n't be in collections " if I did n't ignore the notice. '' I told her that the address on the 2nd notice ( after XXXX paid the partial amount ), was sent to XXXX XXXX XXXX, so therefore I could have not known that the entire balance was n't paid by XXXX ( in addition that XXXX never returned my phone call ). The agent asked why did I provide an incorrect address to the car rental company, which I did not and received the 1st notice. XXXX stated it was n't their problem anymore and I needed to contact Account Services and handle it with them. I contacted Account Services and asked for the documentation for the final demand after XXXX 's payment, since I had never received it. Account Services told me that I needed to get that information from XXXX. I called XXXX back again, which they agreed to send the paperwork to me via email, which was not received until XXXX/XXXX/XXXX and I made the request on XXXX/XXXX/XXXX. In the email sent from XXXX XXXX, the claims manager of XXXX XXXX XXXX, is a copy of the check from XXXX dated XXXX/XXXX/XXXX, the original claim information from XXXX XXXX from the car rental company XXXX XXXX XXXX XXXX XXXX ), and also the " final demand letter '' dated XXXX/XXXX/XXXX, addressed to the wrong address of XXXX XXXX XXXX and also an added collection fee. The final demand also states the I have 10 days to pay the balance or it will be sent to collections. There are several issues here ; 1st being that XXXX did not notify me of the remaining balance after XXXX 's partial payment ; 2nd that without proper notification, the account could NOT be sent to collections ; 3rd XXXX used a blatantly wrong address in their subsequent handling of the file. 4th ; the account was sent to collections in XXXX XXXX, yet the final demand letter is dated XXXX/XXXX/XXXX and states that I have 10 days to pay before it is sent to a collection agency. 5th ; the final demand was emailed on XXXX/XXXX/XXXX, which did not allow we the ability to comply with the 10 days. 6th ; Collection fee was added to the final demand, with a note that another 30 % collection fee will be added

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation