Consumer complaint received 2023-04-04
Company: JPMORGAN CHASE & CO.
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
We are an export company based in XXXX. We write to you regarding a recent incident wherein our client based in XXXX informed us that our name and emails were fraudulently used, to defraud/ phish them. 

The incident in question relates to a transaction between XXXX XXXX XXXX based in XXXX, XXXX, and XXXX, XXXX XXXX XXXX. XXXX XXXX, based out of XXXX XXXX. We had sent a XXXX XXXX XXXX. XXXX XXXX XXXXXXXX to our client against goods ordered for export from XXXX and remittance of funds ( a copy is enclosed ). 

Our client, XXXX XXXX XXXX of XXXX XXXX XXXX, in the previous week informed us that the funds were transferred, however after investigating with our bankers and sending tracers out, we realized that the funds never reached our account and were infact sent to an anonymous Cyber Crime Assailant in USA, claiming to be us. In a clear attempt to defraud our client, these cyber criminals have misappropriated our good name and seem to have set up an account in JP Morgan Chase Bank in Texas, USA, falsely and illegally using our name and credentials. Furthermore, they have spoofed our XXXX and created a fraudulent XXXX XXXX. XXXX dt. XXXX with completely fraudulent account details of the assailant in Texas, USA ( the fraudulent XXXX is enclosed ) Further, we understand that our client transferred funds to the assailants bank account at JP Morgan Chase Bank in Texas, USA ( a copy of the transfer is enclosed ). It appears that the assailant has opened a fraudulent account in our name. We would like to categorically state that we do not hold ANY bank account outside XXXX, as this is against the laws of our country. We are also perplexed and astonished as to how a reputable bank in America could open a bank account with such flimsy credentials and details. 

Further upon perusing the emails forwarded by our client XXXX XXXX, it appears that someone has decided to spoof our conversations with the explicit intent to defraud our client. It appears that the assailant copied from our original mail and then resent the emails to our client abroad from this fraudulent email id. However, on XX/XX/2023 it appears our client received a completely fraudulent email to bait / phish him to transfer more money into the fraudulent account. ( A copy of the email is enclosed ). 

The spoofed email ids used to impersonate us and deceive our client are as under : Our Original Email ID Spoofed / Phishing Email ID XXXX XXXX As can be seen above, this quite troubling, as it is a case of Fraud, Identity Theft, Misappropriation of Personal information / credentials, and Misrepresentation with criminal intent. We therefore request you to kindly register the matter and inform the relevant international authorities / cyber-crime departments, so the persons perpetrating the above illegal acts are stopped and our clients funds are returned and further they are prevented from committing any further crimes. 

It appears, at this stage, only the above-mentioned client has been targeted, but we fear that the perpetrators of this criminal act may continue to misappropriate our Identity, to target others as well. 

We have previously taken steps to safeguard our domain and set up XXXX, XXXX, XXXX. We also request that you kindly advise us as to what further steps we XXXX take, to protect ourselves and our clients. 


We look forward to hearing from you.

Company response to consumer: Closed with explanation