Consumer complaint received 2016-09-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I have been fighting for my home since XX/XX/XXXX. It has been in my family since XX/XX/XXXX. My grandfather passed away XX/XX/XXXX and we soon found out, his business managers had stolen millions from him and not set it up so my grandmother would be financially secure after his death. 
I began to help my grandmother with payments with the intention to buy the home and keep it in the family. XX/XX/XXXX, I formally purchased this home, originally through Countrywide, but bought by Bank of America a short while later. XX/XX/XXXX, I got in a very bad car accident and found myself out of work for a few months. As soon as I started working again, I called the bank to work out getting my loan caught up, at that point it was only a few months behind. I offered to make double payments until it was caught up, but was told they would only accept payment in full. I went to work, saved up the past due as well as some extra expenses for fees and penalties, and when I went to make the payment, was horrified to find out the late fees and penalties were an exorbitant amount. I decided to start the loan modification process. 
Over a period of about 3 years, I filled out multiple copies of the same paperwork, every time being told it had not been received or could not be found and that I would have to do it again. I even ended up going to the bank to fill out the paperwork and was still told they did not have any paperwork from me. I received a NOD from Bank of America and at mediation, won, because they did not have any of the original paperwork from Countrywide. Shortly after this, I joined a lawsuit against Bank of America for unfair lending practices including charging more penalties than legally allowed, as well as stalling the loan modification process to rack up past due balances and penalties. When we won and received damages from Bank of America, I thought that they would be forced to finally work with me to help me keep my home. Instead, I found out they had sold the loan to XXXX, and because it was bought in good faith on the purchaser 's end, even though Bank of America would have trouble proceeding, XXXX was able to. 
I received a call from XXXX shortly after they purchased the home, asking me what my intention was. I explained to the woman on the phone I wanted to keep my home and had been trying to work out a modification with the previous lender. A short time later I received another NOD, this time from XXXX. We went to mediation where they were able to produce original documents, even though previously Bank of America admitted to not having them. 
A few months later, I received notice of an auction date and finally made the hard decision to file Chapter XXXX. For the next 10 months, I paid around {$5200.00} a month. I had a complete appraisal done to show the actual value of the home, as XXXX had a highly inflated opinion on that, not knowing the materials used in building the house and not knowing the interior condition, even though I did offer to let their appraiser do a full inspection as well. Unfortunately, he overslept through our first appointment, and I ended up having my daughter the day before our second appointment. 
We decided to split the difference in value and for another 8 months I paid {$6400.00} a month. After multiple requests for extensions by XXXX, I was informed the monthly payments would have to be over {$10000.00} a month and especially with a new baby, I just could not commit to that. Almost {$20000.00} went to Trustee and Legal fees, that could have gone toward my past due amount. This past Monday, my home went to auction but reverted back to the lender, who I am reaching out to in hopes we can work something out. It never should have progressed to this point and would not have, if Bank of America had accepted my payments or at least processed my modification paperwork instead of dragging it out and racking up the past due.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation