Consumer complaint received 2016-04-15
Company: SELECT PORTFOLIO SERVICING, INC.
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
The CFPB has failed to respond to our complaint regarding Select Portfolio Servicing ( SPS ). In response to our Qualified Written Request ( QWR ), under RESPA federal law, requesting an accounting of our mortgage payments and payoff, SPS responded to the CFPB that they are responding with an accounting payment history. However, no accounting payment history was attached. As requested by our QWR request, we requested a full accounting of our mortgage payments and payoff, and identification of the party to whom those payments and payoff were forwarded. Despite SPS response to the CFPB, XXXX, to date, as no record of us, our loan, receipt of payments, or payoff. This complaint against XXXX is outstanding within the CFPB. As this issue involves security investors, it is urgently requested that SPS immediately provide the accounting payment history -- that they claim was forwarded to the CFPB, and us, but that neither of us has received. This former complaint is located under file number -- XXXX In addition, see below as to SPS response to CFPB by which the CFPB, falsely, closed the case. It is requested that both SPS and the CFPB provide the accounting history that SPS claims to have been forwarded to both us, and the CFPB. SEE BELOW FOR SPS response. NOTE -- NO ACCOUNTING WAS ATTACHED TO THE response CFPB - or response to us. We expect an immediate response. Finally, note that we immediately telephoned SPS back within two hours -- but were told that it was too late to speak with them. What kind of processing is that?? Who was the account paid to?? Who were the security investors that received our payoff of the loan? Where is the accounting of our payments? Why is this accounting not attached to SPS letter to CFPB, and why does the CFPB close the case -- even though there is no accounting transaction attached?? Please explain. 
Case number : XXXX Related Case Number : Back STATUS Response disputed Select Portfolio Servicing , Inc said : Explanation of closure SPS attempted to contact you on XXXX XXXX, XXXX to discuss your inquiry ; however we were unable to reach you. We have completed a full review of your inquiry and the account and our response is below. A copy of this letter will be sent to the CFPB. 
Discharge of Mortgage and Noteholder We have thoroughly reviewed this matter multiple times, and we have sent you several written responses that informed you not only of our findings, but also of our position on this issue. While we regret that you remain dissatisfied, our position remains unchanged. For your reference, we have enclosed copies of the letters we sent to you on XXXX XXXX, XXXX and XXXX XXXX, XXXX. 
Payment History We have provided a Customer Account Activity Statement ( payment history ) along with a Transaction Code Listing to assist you in understanding the payment history. The payment history provides data for the period from XXXX XXXX to XXXX XXXX. 

We have reviewed your claims and find no merit regarding SPS violating the Real Estate Settlement Procedures Act ( RESPA ). SPS is confident that the servicing of this account by SPS has been compliant with state and federal regulations. 
The account was paid in full effective in XXXX, XXXX. 
Response In your inquiry you raised question ( s ) regarding : Discharge of Mortgage ( 2nd Lien ) Noteholder Payment History

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation