Consumer complaint received 2017-09-05
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
This is not the duplicate complaint. Because the Company did not answer and address to my complaint to my satisfactory at all. 

My application number is XXXX. It is for XXXX XXXX XXXX XXXX XXXX. I applied for the credit card in XX/XX/XXXX. And it was denied in XX/XX/XXXX. So I called them and the credit card company ( barclaycard ) and they told me that they need additional information to verified me. 

On XX/XX/XXXX I sent them the required documents ( Drivers License, Social Security card and my current original utility bill and Bank statement with my name and address ). I sent them all four documents and staple them together on XX/XX/XXXX to the following address : XXXX XXXX XXXX. XXXX XXXX XXXX, DE XXXX. After 4 weeks of sending the documents to them, they are no response from the credit card company. So I called them on XX/XX/XXXX.
On XX/XX/XXXX, one of the representative from the credit card company told me they have not receive any documents from me and told me to mail them again. So I did mail them the all the documents again on XX/XX/XXXX. Two week gone by after XX/XX/XXXX I called them to verify if they have received the documents. 

On XX/XX/XXXX, I called the credit card company and talked to XXXX ( ID # XXXX ) around XXXX XXXX  PST, she told me they only received the utility statement but not the Social Security card and Driver License card. I told them all the documents were stapled together how can you only receive one document not all the document. XXXX them told me that she will look into it and called me back within 2 days. But XXXX never called me back. 

On XX/XX/XXXX I called the credit company and spoke to XXXX ( ID # XXXX ) and explained to her that I have sent them all the required documents twice ( 1st on XX/XX/XXXX and 2nd time on XX/XX/XXXX ).  And she still saying that they only received the utility statement only. So I escalated to the supervisor that day. 

On XX/XX/XXXX, XXXX then transfer me to the Supervisor named XXXX ( ID # XXXX ). Supervisor XXXX then proceed to ask me additional information to verify me. After the verification. Supervisor XXXX told me he can approve my credit card application with {$5000.00} dollar credit limit and I will receive the credit card within 7-10 business days. After 3 weeks of not receiving the credit card so I called them again. 

On XX/XX/XXXX I called the credit card company again. I talked to XXXX ( ID XXXX XXXX ), she then told me the credit card has been denied on XX/XX/XXXX due to bank policy and Patriot Act of XXXX by XXXX XXXX XXXX. Then I ask to speak to a supervisor, she then told me there were no supervisor available at that time. So 6 days later I called them again to ask why was my application denied if the supervisor already approve on XX/XX/XXXX.
On XX/XX/XXXX I called them again and talked to Supervisor XXXX ( ID # XXXX ), she then told me the application was approved on XX/XX/XXXX but on XX/XX/XXXX it was cancelled. I ask the supervisor XXXX why it was cancelled, she then told me we can not give you a reason due to security issue. I then ask her that I have a right to know. She then very abruptly saying that there is nothing she can do about it and hang up the phone. 

On XX/XX/XXXX talk to Office of President at XXXX XXXX regarding the application but XXXX was not in. 

Please answer the following questions : 1. why is the reason the application was denied since it was already approved by the supervisor XXXX on XX/XX/XXXX. 

2. If you need more information from me what can I do? I already send you guys the social security card and driver license twice already. I can send the another one but what is going keep you guys from saying you never received them. Can I just send you through email.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation