Consumer complaint received 2016-09-20
Company: WELLS FARGO & COMPANY
State: MO
Product: Bank account or service
Sub-product: Checking account
Issue: Making/receiving payments, sending money

Complaint:
Hello, This email is in reference to the fraud department at Wells Fargo Bank committing fraud. I transferred {$4700.00} in funds from my WF savings to my WF checking account online with Wells Fargo on XX/XX/2016, which made my balance a total of {$4700.00}. I received word from WF asking if I made this transfer of funds. I confirmed the transfer was legitimate and I in fact made the transfer. I then wrote a check in the amount of {$3800.00}. When the check came through my checking account I received word from Wells Fargo Fraud Dept that there was a check that came through and asked if I wrote the check. I confirmed the check was legitimate and that I had written the check. I confirmed all security information once again. Even though I cleared their suspicions, the fraud department never lifted the hold on my checking account and then charged me {$35.00} in NSF charges. I called the bank to clear up the issue and asked that they refund the {$35.00} in NSF charges and clear the check. They assured me the hold was lifted and that they would refund me the NSF charges. They suggested the person I wrote the check to put the check back through my account, so they did so. Wells Fargo Fraud department still had a hold on my account AND charged me ANOTHER {$35.00} for NSF. I was unable to obtain my funds that I very much needed at the time! I do not have a WF branch in the state that I moved to but luckily I was on vacation and happened to stop by a WF branch to withdraw the money in person that I owed to the person that I wrote the check to previously -- had n't I done that I still would not be able to access my funds. I then called the WF Fraud department back today asking them to refund the XXXX NSF charges and was informed that I was only going to be refunded {$17.00} for one of them as a " courtesy. '' They explained that when the check came through the transfer of the funds from my savings account to my checking account " had n't yet cleared '' ( BECAUSE THEY HAD THE HOLD ON MY CHECKING ACCOUNT THINKING THE TRANSFER OF FUNDS FROM SAVINGS WAS FRAUDULANT ) and that was the reason for the NSF charge. I was never told this the 2 other times I called about the NSF charges, nor when I stopped by the branch -- they always agreed the charges were in error and agreed to credit my account. When you make a funds transfer from savings to checking, there is NO WHERE on the website that states the funds will not be available for any period of time. In fact, it states they are available immediately, as reflected in the balance. Today I transferred more funds from my savings to my checking account just to see if the system would state that the funds would take time to become available and it did not. The system stated that the funds were AVAILABLE under " available balance. '' I will attach all proof. 
Thank you for any assistance that you can give me. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief