Consumer complaint received 2022-08-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: ND
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Dear Sir or Madam : I, XXXX XXXX XXXX ( the Complainant ) had read and disputed Trans Union LLC ( TransUnion ) legal responds dated on XX/XX/2022, through the Consumer Financial Protection Bureau ( CFPB ) mediation website ( www.cfpb.gov ) assigned complaint number, XXXX. In which, TransUnion had unlawfully, intentionally, knowingly, and willfully misconstrued and avoided my online TransUnion Credit Monitoring paid subscription Accounts username and password login persistence access issues or problems stated within my CFPB complaint dispute submitted on XX/XX/2022. However, TransUnion had responded with a written unresolved or unsettled dispute connotations which are withholding legal explanations or reasons to why I can not log into my online TransUnion Credit Monitoring paid subscription Account using my username and password. When I had not received from TransUnion any legal notifications or letters of changes or inaccuracies against my TransUnion Personal Identifiable Information ( PII ) credit file account for a mixed up with another person. Therefore, my online TransUnion Credit Monitoring paid subscription Account using my username and password remains an unresolved or unsettled retroactive disputes issues or problems which were not answered from my original CFPB filed complaint number, XXXX through the CFPB mediation with TransUnion. 

In addition, I had attempted to log into my TransUnion Credit Monitoring paid subscription Account by clinking onto the Forgot your Login Information hyperlink which had opened into a TransUnions Login Help webpage dated on XX/XX/2022. And, I had typed in my social security number, confirm social security number and last name PII into the required input box fields then I had clicked onto the Continue to Next Step button. After, I had clicked onto the Continue to Next Step button then my social security number, confirm social security number and last name PII for which, I had entered onto the TransUnions Login Help webpage required input box fields were programmatically coded to cleared, my input box fields data, and remained on the same TransUnions Login Help webpage without processing my TransUnion interactive interface form submission. However, somehow, my social security number, confirm social security number and last name PII submitted data from the URL requests through the TransUnions POST operation was either : 1. not programmatically coded correctly by the Information Technology Developer ( IT Developer ) to recognize or match my data to the TransUnions database identity encryption for sending me back a HTTP RESPONSE, or 2. not programmatically coded correctly by the IT Developer to accept the POST operation which has caused serious written programming language coding glitches problems or issues. See Exhibit A, my TransUnion XXXX XXXX XXXX at XXXX : XXXX or See Exhibit XXXX, XXXX, and XXXX. 

As a result, I am experiencing TransUnion repeatedly and habitually programming language coding issues or problems glitches because I can not log into my TransUnion Credit Monitoring paid subscription Account using the Forgot your Login Information hyperlink for interactive interface form submission ; in order for me to gain legal access to my TransUnion Credit Monitoring paid subscription Accounts username and password from online verification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation