Consumer complaint received 2015-12-13
Company: HW Holding, Inc
State: DC
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hunter Warfield is attempting to collect a debt that I owe to XXXX XXXX XXXX Apartments. The amount is around {$16000.00}. I am disputing approximately {$10000.00}. I am not doing well health wise and I am having some problems communicating verbally at times. So, I wrote them a letter with the help from the legal aid office in XXXX. 

In the letter I disputed the {$10000.00} and gave the reasons for the dispute. I also attached another document as proof of the validity of my statement. 

I also requested them to stop communications with me by phone regarding the account. I requested this because I have n't been feeling well and have difficulties communicating. I want them to contact me in writing. I sent the letter via Priority Mail to Hunter Warfield, XXXX XXXX XXXX XXXX, XXXX, FL XXXX. The signature confirmation receipt # is XXXX XXXX XXXX XXXX XXXX receipt of the package was done on XXXX XXXX, 2015 at XXXX and was signed by XXXX XXXX. 

XXXX XXXX continued to called me daily and called me twice at work on my first day back since XXXX ( I 've been ill. ) And twice on my cell phone. The phone calls to my cell phone that day were at XXXX and XXXX on Wedenesday XXXX XXXX. The calls to my work were around the same time. I think XXXX calls in an afternoon is excessive. 

I answered the phone because I do not want to loose my job and they had called twice to it that afternoon. I told the man that I did not consent being recorded. He raised his voice and said that this was a business call and had to be recorded. I told him I did not consent to being recorded and asked him if they had received my letter. He recorded the conversation anyways. 

He did n't let me speak. I told him that I sent them a letter disputing the amount and requesting not being contacted by phone. That it was delivered and signed by XXXX XXXX. He said that he has n't seen any letter and I told him that they signed for it so they needed to get their act together and find it. I knew they received it. He said he had no letter and that since I did n't want to be contacted by phone that he was going to recommend to their client that they report me to the credit bureau that afternoon. 

I told him that I wanted communication to be in writing and he would n't let me speak. And continue to state that they were going to report me to the credit agencies. I told him that he needs to find that letter because I 'm disputing a large portion of the amount. He hung up. 

So he recorded me without my consent. He denied receipt of the letter even though it was delivered and signed by Hunter Warfield. And they are not allowing me to dispute a portion of the debt. In my view, they are attempting to collect the wrong amount by denying receipt of it and by not respecting my request of ceasing communication by phone, and then retaliating against me for it. 

The address to which I sent the letter is the address that was on the only debt collection letter that I received. If that is not the correct address they are not being fair. They should n't be able to only give people one means to communicate. I should n't have to be bullied into talking to them over the phone if I am not feeling well and I am having difficulties. I should be able to dispute the amount in writing if I think it is wrong and provide documentation for it. 

Their system does not allow for a fair dispute of debt. In my view, they are trying to confuse people into thinking that they have to do everything by phone. I think that their system is set up so they can deny receipt of dispute letters and then collect full amounts or threaten people with retaliation. It 's not fair. I got my collection letter. Wrote a dispute letter and sent it through registered mail. I asked for communication to be in writing and now I 'm being retaliated against.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation