Consumer complaint received 2020-08-04
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
I was a victim of fraud through the XXXX app, someone made a fake account through XXXX, attached my PayPal account to their account and made three purchases. They purchased the following items : XXXX XXXX XXXX  XXXX XXXX for {$690.00} + {$12.00} shipping from XXXX on XX/XX/XXXX, totaling {$760.00} XXXX XXXX for {$640.00} with free shipping from XXXX on XX/XX/XXXX, totaling {$700.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX XXXX on XX/XX/XXXX, totaling {$650.00} Before XXXX deleted MY   XXXX account, I was able to get in touch with XXXX XXXX to cancel the transaction, he did cancel the transaction, I was refunded for the {$650.00}. XXXX deleted my conversations with XXXX and XXXX, saying that I violated terms of services by asking for personal information. Then, my XXXX account was deleted altogether for violating terms of services. 

I have filed a police report with XXXX XXXX County Sheriff 's department, Case # XXXX, I received one call from a woman at XXXX telling me the sales were clearly made from a fraudulent account, the account was suspended and she would be contacting her contact with PayPal to see how this could be remedied. She told me that I could give the Sheriff 's Department this email address for any questions : XXXX, which I did in fact give to Deputy XXXX the day the report was filed. 

I contacted PayPal to dispute all three charges as well, the first case was closed, I immediately contacted them to re-open, which they did, they closed the case again on XX/XX/2020 with no resolution, telling me that XXXX has refused to refund the money or respond to their inquiries. PayPal is now turning me into collections for the amount of {$700.00} for money they said they " fronted '' to cover the XXXX purchase and they have been unable to process through my bank account. They did however successfully process the {$760.00} through my account, and will not refund the purchase, although the address the item was sent to was not, in fact, an address that was ever associated with me or our account : XXXX XXXX XXXX XXXX XXXX, CA XXXX PayPal also continues to try and withdraw the {$700.00} out of my business account, despite being informed this is a fraudulent issue, causing overdraft fees and a huge headache for me, and the address for that purchase, also unverified or connected to me : XXXXXXXX XXXX XXXX, CA XXXX I have tried every day since I discovered the issue to contact XXXX at the following numbers : XXXX XXXX XXXX XXXX And now by email for every possible address, I can find online. I have not received phone calls back from XXXX within their allotted time frame of 2 days, but I continue to call. 

I have had to close all of my bank accounts, reopen them, cancel all my debit cards and have them re-issued, I am having to fight with PayPal to keep myself out of collections. One way or another, this needs to be resolved, and I need to be contacted to be assured this is being resolved. 

I have messaged PayPal through their " texting '' app, I have to wait " a few hours '' for someone to respond. I am trying to get PayPal to refund the last amount of {$760.00} and stop trying to collect the amount of {$700.00} from me, which they say they " fronted '' for a fraudulent transaction.

Company response to consumer: Closed with non-monetary relief