Consumer complaint received 2019-02-24
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Date : XX/XX/XXXX To : XXXX XXXX Florida State Attorney General XXXX  XXXX XXXX XXXX, Florida XXXX From : XXXX XXXX Defrauded Customer Ms. XXXX, I am making complaint against the XXXX because I believe their recent practices affect the public good. However, my official complaint makes claim against PayPal located at XXXX XXXX XXXX XXXX XXXX XXXX California and Dispute Department Representative XXXX. The reason for charging Paypal is that XXXX is a XXXX shell Company that is committing fraud through the PayPal organization. Paypal is aiding and abetting this fraud. 
XXXX set-up a website ( that is currently offline ) and it appears to be linked to legitimate companies. In this case, XXXX superimposed logos of the XXXX XXXX XXXX and the XXXX XXXX XXXX to make their site appear that they sell officially licensed products. 
I placed my order on XX/XX/XXXX and used PayPal as my payment option. The order was for a Womans Medium Officially Licensed # XXXX XXXX XXXX XXXX XXXX XXXX Jersey. At that time, I did not know that I was purchasing from a XXXX company. I did not realize this until I saw the charge on my PayPal account with what I assume to be the companies name. I can not read it because it was written in XXXX. I received an email saying that shipping would take 7-10 days however the package did not arrive for 3 weeks. When I saw the Jersey it is clearly a knock-off. More specifically, these jerseys were stolen and now being resold. 

in XX/XX/XXXX, the U.S. Immigration and Customs Enforcement 's ( ICE ) Homeland Security Investigations, with an assist from U.S. Customs and Border Protection and U.S. Postal Inspection Service, seized 226 boxes containing 4,016 counterfeit jerseys. It also includes 160,000 XXXX XXXX-related pieces of memorabilia discovered in recent days. 
" Organized criminals are preying on that excitement, ripping consumers off with counterfeit merchandise and stealing from the American businesses who have worked hard to build a trusted brand, '' said ICE director XXXX XXXX, in a statement. " The sale of counterfeit jerseys and other sports items undermines the legitimate economy, takes jobs away from Americans, and fuels crime overseas. 
When the package arrived, the shirt was extremely small. It looks like a baby shirt. It was not what I ordered. This is where the scam takes place. They never intend to send you what you ordered as they just send you whatever they have from the stolen merchandise they have in stock. At this point, I was given 3 options see a copy of the email from these criminals below : From : XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : Re : RE : Paypal complaint for order # XXXX Hi, OK, as the problem we have three choices for you.

1 ) You can return the item to us and pay for the international shipping fee. We will refund you after we receive the item you returned to us. 
2 ) You can keep the item and we can give you 10 % of your payment for compensation. 
3 ) Keep the item and add 85 % of your total payment to our XXXX XXXX first, after we check the payment, we will send another new item to you .Thanks. 

Return the Item for a full refund To return it must go through customs. International Shipping will cost close to {$75.00} - {$120.00} once all shipping costs are figured. What is for sure it will be more than the cost of the Jersey? No customer is going to choose this option because it doesnt make financial sense. 
Keep the Item and accept a 10 % compensation payment - I was offered 15 % or {$6.00}. This isnt compensation to XXXX   it represents a profit of {$39.00}. Think how many times they catch unsuspecting Americans {$40.00} a pop adds up. 
Keep the item and add 85 % and get scammed again XXXX wants you to send them money through XXXX XXXX. What legitimate company uses XXXX XXXX?? They dont. What legitimate company tells you to keep the merchandise and reorder? No company does that. If you send them money again they will end all communication with you and you will never receive anything. 
I disputed the charge and with Paypal and they defended this fraudulent behavior. When I brought these issues up to PayPal Disputes Department, I was told quote We dont decide what is fraud and what is not? If Paypal doesnt make a decision in cases like this what was the department setup for. Attached please see a list of over 70 customers who XXXX has defrauded. It is the same story as mine, same scam and Paypal is enabling this behavior. The person who is writing these emails is not a company. He is a criminal! A customer can not be expected to send something back if they were defrauded into making the purchase in the first place. 


PAYPAL IS NOT A LEGITIMATE COMPANY!!! 

XXXX XXXX Distraught Customer CC : XXXX XXXX, US Department of State XXXX XXXX, Director of Consumer Financial Protection Bureau XXXX XXXX, Chief Financial Officer - PayPal

Company response to consumer: Closed with monetary relief