Consumer complaint received 2015-10-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Credit card
Issue: Credit line increase/decrease

Complaint:
The problem relates to a Bank of America XXXX BOA XXXX Credit card credit limit decrease, I have been a customer for 19 years. The credit card had a credit limit of {$21000.00} on XXXX a payment of {$6500.00} was made against the account. The minimum payment due on the card at that time was {$230.00}. However by paying in the {$6500.00} the intent was to pay my property taxes with the card, taxes were due on XXXX for {$5500.00}. However on XXXX Bank of America elected to reduce my credit limit without informing me to {$16000.00} a reduction of {$5200.00} on the credit limit based on my most recent credit report. Finding myself in the very unfortunate position of being unemployed for the past few months, this is the first time I have been unemployed in 19 years. This unilateral action by Bank of America has caused a major problem with our home finances. Having very carefully budgeted the monies we have available, we would never have paid the money XXXX {$6500.00} XXXX into the credit card if we had known the bank was going to take it away by decreasing the credit limit without even having the courtesy of calling us. So when trying to use the credit card on Sunday XXXX for dinner the card was declined. Knowing I had just made a large payment into the credit card on XXXX I was very surprised and called BOA as soon as I got home. Only to be informed by customer service that the bank had reviewed my account and reduced the credit limit and I should call back on Monday morning when there was someone to talk to at the Bank. 
When I asked BOA customers service why I had not been informed about the change, I was told the Bank had sent a letter in the mail. Most of my communication and interface with Bank of America is via the on-line banking software, and there was no mention of this in the communication in the on-line section of the credit card. The formal letter of the credit limit decrease arrived on XXXX in the mail, still no mention in the on-line banking message area. As mentioned before I have been a BOA customer for 19 years and have many different products from BOA. Checking account, Savings, Mortgage, Home Equity and Credit Card. So frankly I was very surprised and felt disappointed and betrayed that a huge and powerful Bank like BOA can unilaterally make a decision like this that profoundly impacts a loyal customer that is struggling. Maybe they consider themselves to be above the law, frankly this type of underwriting behavior is predatory and self serving in the banking business, and should not be allowed. 

Please feel free to publish this bad banking experience at Bank of America, so people can understand that customer loyalty is not appreciated at Bank of America. All they want are the deposits and fees the people are less important. This is why the regulators should breakup the big banks, basically no customer service and no communication other than XXXX numbers with faceless people or letters in the mail.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation