BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2019-12-12
Company: JPMORGAN CHASE & CO.
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
An unauthorized transaction was made on my business checking account from XXXX XXXX on XX/XX/XXXX of {$1900.00}. I called Chase Bank to alert them this was not my transaction. They temporarily credited the transaction in order to investigate, then came back 6 weeks later and claimed that is was not fraudulent, and reversed the credit. 

We have gone back and forth with Chase on their reasoning and have had a difficult time getting any information at all on the actual transaction itself. We filed a police report which is attached. We finally received the information from XXXX XXXX via Chase on XX/XX/XXXX which states the transaction was done on a mobile cash app using my credit card number and the wire transfer or money order went to " XXXX XXXX '' in XXXX, Florida. Chase claims because the originator verified my address and my spouses email that it was not fraudulent. On the Report from XXXX XXXX it says " Zip code matches , street address not verified ''. The email address listed on the XXXX XXXX is not the email address on file for my husband. There is an IP address and a Device # for the transaction but both Chase and XXXX XXXX have washed their hands of this stating that it was not fraudulent. Since I know that it was and they will not longer assist in ways to pursue I am looking for help.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-01
Company: Receivable Management Group, Inc. (GA)
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
The aforementioned credit agency representing   XXXX   XXXX   has violated the FCRA by not providing documents to me in regards to this debt I am unaware of this creditor and have not received anything that pertains to this debt. This account is unverified and immediately needs to be deleted from all my credit files :  XXXX ,  XXXX , and  XXXX . The business is required to disclose to me all the documents that they have recorded and retained in their files that pertain to this debt. If  Receivable Mgmt Group  does not have any documentation, they need to remove this from my credit file immediately.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-01
Company: U.S. BANCORP
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
While reviewing a recent copy of my [  XXXX   ] credit re port I noticed a credit inquiry by your company that I do not recall authorizing.   I understand that you are allowed to put inquiries on my file, but only if I have given my authorization.   Please have this inquiry removed from my credit file as soon as possible. I have sent this letter certified mail because I need your prompt response to this issue.   I would greatly appreciate receiving a written response that you have had the unauthorized inquiry removed.   If you find that I am mistaken, then please send me proof of my authorization.     Thanks in advance,  XXXX   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-04-22
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
As per usual I made my XX/XX/2020 payment ( {$40.00} ) on card and in XX/XX/2020 made a {$62.00}, payment, payment made thru bill pay on bank website, like I always do. On my XXXX statement I got a past due charge of {$25.00}, verified I'd made payment on time then called the credit card co to ask what gives, Was connected to the Payment Investigation Dep. told them payment had been made on time and they said they'd look into it, but I needed to send them proof via an Electric Funds Transfer report. I was on phone for over an hour being transferred back and forth to different depts and being disconnected twice. On XXXX statement got a {$25.00} past due fee adjustment and a past due charge of {$38.00}. I called again, was told again they would look into it but I needed to send them proof via an Electric Funds Transfer report. I was on phone for almost 2 hours being transferred back and forth to different depts and being disconnected twice.. Then I started getting past due e-mail notices. On XX/XX/2020, I had talked to the banks Assistant Vice President who also called Capital One and spent almost an hour on the phone with them trying to resolve this. She also sent them a letter with copies of my transaction activity as well as transaction detail screen shots. XXXX statements showed both payments credited and charges reversed. Then yesterday got a letter from Cap One stating the info sent was not sufficient and needed more info and asked for front and back copies of check or money order which I don't have because I paid thru bill pay on bank website. Enough is enough, I'm now contacting you for help.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: EQUIFAX, INC.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
FRAUDULENT ACCOUNTS HAVE BEEN ATTRIBUTED TO MY FILE THAT ARE NOT MINE NEITHER HAVE I BENEFITED FROM THESE FRAUDULENT ACCOUNTS OR INQUIRIES

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
FRAUDULENT ACCOUNTS HAVE BEEN ATTRIBUTED TO MY FILE THAT ARE NOT MINE NEITHER HAVE I BENEFITED FROM THESE FRAUDULENT ACCOUNTS OR INQUIRIES

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-21
Company: HCFS Healthcare Financial Services of TeamHealth
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
I was seen at XXXX Hospital on XX/XX/XXXX for and incident where I needed XXXX XXXX XXXX XXXX XXXX XXXX. A few months after the injury healed ; I had sharp pains in that very spot. I found out that there was still XXXX XXXX XXXX XXXX. I have made numerous complaints to the hospital ( clinical complaints ). In XX/XX/XXXX I received two bills, one from the E.R and one from the physician. After MONTHS of calling ; The E.R. Bill has been taken care of due to error of the hospital. They did not bill my health insurance. I was under the impression that both bills were taken care of. I received a notice of debt collection almost a year later from XXXX debt collection stating that they are seeking {$1100.00} for that E.R visit ( physician bill ). I contacted the company to explain the situation, but they only offered me a deal for a lower amount to be paid. I called the hospital ( twice ), had a free over-the-phone consultation with a lawyer who both told me to call the collection agency, explain the situation again and provide my insurance information. I called again today, XX/XX/XXXX ( got hung up on 3 times ). I tried to explain the situation. XXXX said they can not speak to me because I SPOKE to a lawyer. I am at my whits end.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-12
Company: CITIZENS FINANCIAL GROUP, INC.
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/2018 XX/XX/2018 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-16
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
While in the process of purchasing an airline ticket on XXXX XXXX, an offer from Citibank appeared stating that I could apply instantly for a AA Rewards card with a {$250.00} credit and 40,000 rewards miles. It stated, " Don't worry, you will be able to continue your ticket purchase using the new card. '' In reality, a week went by before I was phoned and given approval and told that I could not use the card until I received it by mail in two weeks. I contacted customer service and asked if they could a ) provide the number and expiration date so I could use the card b ) allow me to temporarily purchase the ticket with my other Citibank card and then switch the payment or c ) expedite my receiving the card by sending it overnight. I was advised that no one knows my card number or can convey it to me, and no expedited mailing is possible. The ticket I planned to purchase will increase in price if I wait two weeks to buy it. Citibank offered no resolution after I suggested the solutions I would have accepted as a resolution to this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-21
Company: Affirm Holdings, Inc
State: PA
Product: Debt collection
Sub-product: Payday loan debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
company name AFFIRM ... date open XX/XX/2021 ... amount {$2700.00} somebody use my social security to receive a payday loan in my name. then i received a notice on my XXXX  credit report and then i reached out and took the proper steps to get this fraudulent payday loan removed. Then i started to receive constant calls all day while at work and late at night from debt collectors about this debt with AFFIRM thats not even mine.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-24
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-22
Company: Square Inc
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
have been using cash app over a year now my money was deposited directly from my job never had a issued till now with my irs check had a call, text, email to verify my account so i did thinking this was cash app i've emailed several thousands emails to cash app asking for my money with nothing but we do not answer this email address please see attached photos below they stole XXXX dollars from me and i need it back

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-16
Company: Sequoia Financial Services
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I have been trying to open a bank account and have been un able to do so due to my credit report in were I have documentation showing that I am been billed and in were my credit is being effected due to 3 bills from the XXXX XXXX XXXX since XXXX and this is not my debt what so ever and I am requesting to please remove this from my credit file the name of this collector is Sequoia Financial Services it is located in XXXX XXXX, CA and I have already made 3 attempts to get this removed and was not successful due to the very rude collectors that said that they had to be paid in full I tried explaining that these debts were not mine and that they had been effecting my credit since XXXX and that this was a act of illegal and unfair credit reporting

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-01
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/XXXX multiple unauthorized ATM & debit transactions were made on my business account totaling {$14000.00}. I reported this to the bank as soon as I found out upon checking my account balance as I was not notified. I found out that someone falsely represented me on the phone and called to change my business address in XXXX 2017. I was told account notifications were turned off and that my limit on the amount of money to withdraw in one day was raised. In XX/XX/XXXX a new debit card was sent to the fraudulent address. XX/XX/XXXX a pin # was sent out to the same fraudulent address. On XX/XX/XXXX, a {$3000.00} account transfer was done from my personal account to the business account and {$2500.00} from my business savings transferred to my business account and then multiple ATM withdraws ranging from $ XXXX {$3000.00} were made along with 2 transactions at XXXX totaling {$2900.00} each. Total amount stolen was {$14000.00}. <P/>I filed a claim with Chase and had to file 2 separate claims : 1 for the ATM transactions the other for the debit transactions. <P/>I filed a police report, claim # XXXX. <P/>XX/XX/XXXX, Chase informed me they 're denying the dispute for the debit transactions because someone called representing me and " authorized the transactions '' and had the debit card & pin # for the card and they are reversing the temporary credit on my account in the amount of {$5800.00}. <P/>All of these unauthorized transactions occurred because Chase allowed someone claiming to be me to make changes to my account, including my address, account notifications, travel suspension, increase spending limits, and request new debit & pin #. Chase failed to protect my account and my personal data which was used to steal XXXX. Chase has failed to fully investigate this situation fully and to resolve it in a reasonable manner. <P/>I have been in contact with XXXX corporate regarding the debit transactions, they have video footage available and are willing to give the money order numbers that were purchased. They said Chase bank would need to open a claim with XXXX 's loss department, but Chase has not contacted them regarding my situation, neither has the police. <P/>I am a small business owner. I own a XXXX XXXX  licensed by the state that can not move locations easily or frequently. I am disappointed that Chase failed to notify me at my address, email address, or phone number regarding any of these changes or transactions and that they failed to protect my money and are failing to take corrective action to resolve this issue.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2020-04-22
Company: CITIBANK, N.A.
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Im a victim of identity theft someone got my Best Buy credit card and used it while I was really sick with XXXX I was down and out for over a year and more sick so Im now going over my account and report and seeing all of this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-12
Company: American Credit Acceptance, LLC
State: CA
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-16
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TN
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
Tried to cancel membership due to the fact that I have no products with the company. All I wanted was a quote and they are saying I have a " lifetime '' membership! Can't cancel my information from their system. Tried multiple times and get put on hold for hours.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
I have a Citi custom cash XXXX with a {$9400.00} credit limit. I made some large purchases and did not have any credit available. I made XXXX payments XXXX from the Citi website coming out of my XXXX Checking account on XX/XX/22 in the amounts of {$4500.00} and {$3100.00} for a total of {$7700.00}. 

The money came out of my account on XX/XX/22 and was credited to the account but they have not credited it towards my credit limit. When I called Citi they told me their was a hold on the payments because I made multiple payments in one billing cycle, I only did this because I needed the credit available. they told me the hold will be in place until XX/XX/XXXX. That is 9 business days after the money has left my account and they received the funds. 

XXXX transactions should clear in 3 days not 9! They had no problem taking the money from me and are now holding it, interest free. This is unacceptable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-04-12
Company: CCS Financial Services, Inc.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I received a credit collection letter from  XXXX   XXXX  for {$640.00} with creditor  XXXX   XXXX  account ending in  XXXX . I contacted  XXXX   XXXX  regarding the amount due for the account ending in  XXXX . The representative stated that the account ending in  XXXX  had a balance of {$450.00} and he not sure were the collection agency got the amount of {$640.00}. The account is being disputed as fraud with the original creditor  XXXX   XXXX  for fraudulent activity on account ending in  XXXX  for the amount of {$450.00} reference #  XXXX  DATE :  XXXX / XXXX  /2017    @  XXXX . The credit collection agency has sent a letter for a debt collection from a creditor for an amount that I do not owe. This debt is not valid for collections. The is a fraud account/identity theft. This  credit collections a gency is trying to collect on a made up amount.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation