Consumer complaint received 2016-06-04
Company: PENTAGON FEDERAL CREDIT UNION
State: OK
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
The creditor Pentagon Federal Credit Union ( aka PenFed ) continues to incorrectly report an account ( XXXX ) on XXXX of my credit bureau reports ( XXXX and XXXX ), even after multiple disputes to have them correct this for the last two years. This closed account is from a former automotive loan. The vehicle was repossessed in XXXX XXXX and went into charge-off status in XXXX XXXX. Further, the date of first deliquency was in XXXX XXXX, and is now or will be 7 years of age shortly, and should be removed from my credit bureau reports already, if not soon. Over the last two years, I have spoken with several individuals at PenFed, including a supervisor, XXXX XXXX. Each time they agree that it is reporting incorrectly, and each have stated they would get it corrected. XXXX XXXX has not responded to my calls nor voice mails for weeks now. 

Details : XXXX : I previously disputed this more than 2 years ago, and PenFed did not respond to my dispute, so it was deleted. Then, as of XXXX, it was reinserted, but instead of being closed with negative information it is now reporting " Open '' and " Pays account as agreed '' and shows no former negative account activity. Neither XXXX nor the creditor notified me of this reinsertion per the FCRA law ( which states they have 5 days to do such ). As of XXXX XXXX, XXXX, I 've disputed this with XXXX based on that law, and XXXX has opened another investigation. I 've attached XX/XX/XXXX reports direct from XXXX and also from XXXX showing that this account was not listed under my XXXX XXXX, as well as a XX/XX/XXXX report from XXXX showing it has been reinserted under XXXX. 

XXXX : I 've attached a XXXX XXXX report from XXXX showing the account is " Open '', was late in XXXX XXXX, a repo in XXXX XXXX, and a CO ( charge-off ) in XXXX XXXX. You 'll see on the same report that PenFed changed the dates on the CO to XXXX XXXX, then to XXXX XXXX, yet reporting " OK '' many times over the years. This XXXX XXXX report shows " By XXXX XXXX, this account is scheduled to go to a positive status ''. I 've also attached a XXXX XXXX report showing the payment history as completely different than the XXXX XXXX report. It shows COs of XXXX XXXX, XXXX XXXX, and XXXX XXXX, which do not match the same COs from the XXXX XXXX report, nor does it show the CO from XXXX XXXX, nor any of the XXXX account data as just discussed from the XXXX XXXX report. Each time an " OK '' or " CO '' is reported it changes the active status of the account and moves the date of positive status or deletion in the credit file to an additional plus approx. 7 years. This XXXX XXXX report shows " This account is scheduled to continue on record until XXXX XXXX '', also different. 

XXXX : On my XXXX XXXX, XXXX XXXX report, you 'll see this account is listed in my XXXX data. However, you 'll see in my XXXX XXXX XXXX, XXXX report showing this account was deleted ( see the bottom of page XXXX of the report ). You 'll also see that it has not showed back up in my XXXX XXXX report. I 've also attached a XXXX XXXX report showing the same XXXX and early XXXX proper account history data, which compares correctly to the XXXX XXXX XXXX report. 

Summary : - XXXX : The data should only show that this account is closed and a charge-off, that it went 30 days late in XXXX XXXX, an " R '' ( repossession ) in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XXXX XXXX, and then a CO ( Charge-Off ) in XXXX XXXX. It will be 7 years from date of first deliquency as of next month, and should be fully removed no later than then, if not already, just like it has already been removed from my XXXX data. 

- XXXX : Per the FCRA law, this account was reinserted into my XXXX data without proper notification to me, and should be promptly removed. 

- XXXX : This account was already removed from my XXXX data, so no further action there needs to be done.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation