Consumer complaint received 2016-12-21
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
A modification was approved by XXXX XXXX XXXX after two years of begging for help, the modification was approved on the first and the second loan was forgiven. Over a year later the loan on the XXXX reappeared out of nowhere, a loan with a zero balance was recreated and sold to Nationstar. I received a letter dated on XXXX XXXX, XXXX stating that Nationstar was our new servicer and they were trying to collect the balance due on the loan. After months of trying to get help from Nationstar, they completely ignored a request for a modification of the XXXX loan even though it was forgiven by XXXX XXXX XXXX but I was terrified of losing my house where my family lives. Once again, the years of stress and fear that I went through XXXX XXXX XXXX and got me sick were coming back! Nationstar never touched the loan, never tried to give us a modification even though complete packages were provided, several times with all documents updated. They went ahead and wrote off the account, yes, they wrote off the account and sold the account to XXXX XXXX a collection company which Nationstar owns. We received a letter from XXXX XXXX the collection agency dated XXXX XXXX of XXXX trying to collect {$130000.00} even though Nationstar showed a balance due of {$83000.00}, two weeks later on XXXX XXXX, XXXX we received a letter trying to settle the account for {$45000.00} only if we paid in full within 15 days of the date of the letter. I immediately called XXXX XXXX and I was told to come to an agreement so I will not lose the house! So I said yes to the $ XXXX in payments but they said NO that 's ONLY a CASH TRANSACTION! they went down to {$80000.00} with payments of {$300.00} a month. They requested and I paid a down payment of {$850.00} on XXXX XXXX, XXXX with every single payment made on time, on the XXXX of each month because I was told if I am XXXX day late the deal is off and the whole amount will be due. The last payment I made was last month on XXXX XXXX, XXXX this month I did not and I will not make another payment, they have failed to report all of my payments that were made on time, the balance on the monthly statement does not reflect the correct amount, when I call the customer service person pulls out a calculator to XXXX me my balance!!! This is nothing less than fraud, Nationstar shows the account as opened when they have written off the account hurting my credit, I tried in good faith to make the right thing but I was screwed by the Banking industry once again, there are several laws being violated here The Federal Fair Credit Reporting Act, Federal Debt Collections Practices Act, and misrepresentation. There was never a lien filed against the house on the second loan because there was never a second loan, only an amendment to the Note on the first loan because there were a modification and a transfer of Nationstar which I signed documents in front of a Notary. I am no longer afraid, I have given {$6000.00} to XXXX XXXX, I wish I would have known what I know now and have used the money to file a Federal law suit against these crooks so other people do not have to go what I went through. Please help me have these Financial Institutes to comply with the law that are in force before the next administration comes in and it will be open season against the poor like me.

Company response to consumer: Closed with explanation