Consumer complaint received 2021-08-04
Company: Foris DAX, Inc.
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
Hello, allow me to express the fact that i am very frustrated wifh this whole situation as it has been over 70 days and i have had close to if not more then 100 emails on this topic with Crypto.com and am currently seeking letigation on the matter.

i was double charged by many hotels in the past year and it is frankly disgusting, which is the case for the situation at hand as well. The transaction was on XX/XX/2021, i realized it in XXXX ( I even gave Crypto.com aheads up that the reversal would occur at least a week prior to it beinf processed ), at which point upon having the opportunity to address it, wifh the merchant directly, i did, i was immediately provided a full refund directly to my payment card, Crypto.com Visa Card, the merchant refunding me XXXX way back on XX/XX/XXXX, nearly 70 days ago, is that not ample time to place it rightfully into my account? The irony is that they process should be absolutely flawless from the point of issuing the refund to it returning to my account. It is more then concerning that such a process is the reason i have no other choice but to bring this all in front of a judge. Frankly it bothers me that this has to happen. I have tried all in my power to assist Crypto.com in rectifying their error and they consistantly attempt to insult my intelligence. I have provided the receipt showing each and evefy possible data point that one would ever need in order to find a transaction within any system. I provided alternative keywords that may differ between systems, i contacted the XXXX  By XXXX Accounting department at the hotel itself, I contacted the XXXX  By XXXX Corperate office accounting department both of which affirmed fhe front desk manager/docuement provided that the transaction was refunded and was indeed within the grasp of Crypto.com system, i was provided a dispute form to fill out on XX/XX/XXXX which i was promised that no later then ten days following its completion i would be provided a provisional credit, which not only was i tricked in the form of an outright lie that they refuse to honor yet they recognize their representive providing me that promise, I came to analiyze the approach they were/are attempting and made it abundantly clear to all parties ( Crypto.com and XXXX By XXXX ) that i was not to be used as a vehicle to defraud the XXXX  By XXXX by mesns of a Dispute form in effort to obtain a chargeback for a transaction that was clearly and evident refunded to me already.

This is where i stand as i am treated unfairly, am sick of being tricked, and in a state of confusion as to how this has even occured, in this day and age this should not be within the realm of possibilities it is primitive and grossly ludicious.

more then 100 emails on this topic with Crypto.com and am currently seeking letigation on the matter. 

i was double charged by many hotels in the past year and it is frankly disgusting, which is the case for the situation at hand as well. The transaction was on XX/XX/2021, i realized it in XXXX, at which point upon having the opportunity to address it, wifh the merchant directly, i did so. Simplicity, that is the word that i would place on the interaction with the merchant, as i was immediately provided a full refund directly to my payment card, Crypto.com Visa Card, the merchant refunding me XXXX way back on XX/XX/XXXX, nearly 70 days ago, is that not ample time to place it rightfully into my account? The irony is that they process should be absolutely flawless ( XXXX  ) from the point of issuing the refund to it returning to my account. It is more then concerning that such a process is the reason i have no other choice but to bring this all in front of a judge. Frankly it bothers me that this has to happen. I have tried all in my power to assist Crypto.com in rectifying their error and they consistantly attempt to insult my intelligence. I have provided the receipt showing each and evefy possible data point that one would ever need in order to find a transaction within any system. I provided alternative keywords that may differ between systems, i contacted the XXXX  By XXXX Accounting department at the hotel itself, I contacted the XXXX  By XXXX Corperate office accounting department both of which affirmed fhe front desk manager/docuement provided that the transaction was refunded and was indeed within the grasp of Crypto.com system, i was provided a dispute form to fill out on XX/XX/XXXX which i was promised that no later then ten days following its completion i would be provided a provisional credit, which not only was i tricked in the form of an outright lie that they refuse to honor yet they recognize their representive providing me that promise, I came to analiyze the approach they were/are attempting and made it abundantly clear to all parties ( Crypto.com and XXXX By XXXX ) that i was not to be used as a vehicle to defraud the XXXX  By XXXX  by mesns of a Dispute form in effort to obtain a chargeback for a transaction that was clearly and evident refunded to me already. 
This is where i stand as i am treated unfairly, am sick of being tricked, and in a state of confusion as to how this has even occured, in this day and age this should not be within the realm of possibilities it is primitive and grossly ludicious.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief