Consumer complaint received 2017-04-27
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
Today  XX/XX/XXXX  at  XXXX  I spoke to  XXXX  in Texas and she transferred me to  XXXX  in the Fraud department in Texas at EXPERIAN ... I TOLD  XXXX  the fraudulent account should be removed off my credit report which is   XXXX   Account number  XXXX , These have been in dispute so many times with out resolution.. Also they have not been able to provided me the required info for Account name   XXXX   XXXX   Account number  XXXX  .... I have filed a complaint for  them to verify this account is mine they failed to comply with section 609/ ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore, they failed to provide a method of verification as required under Section 611 ( a ) ( 7 ) and under Section 611 ( 5 ) ( A ) of the FCRA I advised them to promptly DELETE all information which can not be verified. The law is very clear as to the Civil liability and the remedy available to me ( Section 616 & 617 )  and they have failed to comply with Federal Law and The items still remain on my credit, Also the inquiries on my account that have never authorized will need to be removed also which they have failed  XXXX   XXXX   XXXX   XXXX  Date of request-  XX/XX/XXXX  -  XXXX      XXXX   Date of request   XX/XX/XXXX - Ac count name  XXXX  -Date of request- XX/XX/XXXX  Account name  XXXX   XXXX   XXXX    XXXX   XXXX   -Date  of request-  XX/XX/XXXX -Account  name  XXXX   XX/XX/XXXX  Date of request-   XX/XX/XXXX -Accoun  XXXX  name-  XX/XX/XXXX -Date of request- XX/XX/XXXX  Account name-  XXXX   XX/XX/XXXX -Date o f request- XX/XX/XXXX -Account  name  XXXX   XXXX    XXXX   XXXX  -Date  of request- XX/XX/XXXX  -A ccount name   XXXX    XXXX   XXXX    XXXX     XX/XX/XXXX -Date o f request- XX/XX/XXXX -Account n ame  XXXX   XX/XX/XXXX -Date of  request- XX/XX/XXXX  Ac count name-WFB AUTO-Date of  request- XX/XX/XXXX -Account  name- XX/XX/XXXX -Date of  request- XX/XX/XXXX - Account name-  XXXX   XXXX   XXXX   XXXX  -Date of  request- XX/XX/XXXX -Account  name-  XXXX    Date of  request- XX/XX/XXXX -Account na me-  XXXX   XXXX  -Date of  request- XX/XX/XXXX   Account name- XX/XX/XXXX -Date of  request- XX/XX/XXXX  Ac count name   XXXX   XXXX   XXXX   XXXX    Date of request  XX/XX/XXXX  Account name  XX/XX/XXXX   XXXX   XXXX   XX/XX/XXXX   XXXX  Date of request  XX/XX/XXXX  Account name  XXXX  Date of request  XX/XX/XXXX  Account name  XXXX   XXXX   XXXX  Date of request  XX/XX/XXXX  Account name  XXXX   XXXX   XXXX   XXXX  Date of request  XX/XX/XXXX  Account name C  XXXX   Date of request  XX/XX/XXXX  Account name  XXXX   XXXX   XXXX  Date of request  XX/XX/XXXX  Account name  XX/XX/XXXX   XXXX  Date of request  XX/XX/XXXX  Account name  XXXX  Date  of r equest  XX/XX/XXXX  Account name   XXXX     XX/XX/XXXX  Date of request  XX/XX/XXXX  Account name   XXXX   XXXX   Date  of re quest  XX/XX/XXXX  Account name  XXXX   XXXX   XXXX  Date of request  XX/XX/XXXX  Account name CAP  XXXX   XX/XX/XXXX  Date of request  XX/XX/XXXX  Account name  XXXX   XXXX   XX/XX/XXXX  Date of request  XX/XX/XXXX  Account name  XXXX   XXXX   XXXX  Date of request  XX/XX/XXXX  To  some it up th is complaint  XXXX  basically stated to me that there is not away that they could verify the information, they wait to hear bac k from the creditor and take there word for it, I told her that the c onsumers have rights and this is  XXXX   XXXX  complaint or dispute I 've filed with them with no information verified, they never verified the proper way the law state. The inquiries need to be deleted and also the  XXXX  and  XXXX  accounts will need to be deleted.     Thanks,  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief