Consumer complaint received 2015-07-17
Company: FirstPoint Collection Resources
State: NC
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
First Point debt collection agency will not accept any information provided by insurance provider proving that I was not responsible for the debt they claim I owe. They continue to contact me and will not resolve anything. 
This is part of a formal compliant I have lodged with a hospital where this issue originated. 
I went to the Hospital E.R., on XXXX XXXX XXXX, whilst there they took my XXXX card, Driver 's License, insurance information, and my contact information. After I was treated I went to the front desk billing where they did not ask for any copay as it states on my XXXX Access card, nor did they give me any billing or any other information, simply stated that " I was good '' and was released from the hospital.. 
I received a recorded message on XXXX XXXX 2015 from First Point collection agency. I contacted them to find out why a collection agency was calling me and they informed me that a bill for the physician visit was passed to them for collection ( {$370.00} ). 
I contacted XXXX who informed me that they never received a bill from the hospital for physician, they did however receive a bill from the Hospital for {$1000.00}. 
Hospital sent a bill for {$720.00} on XXXX XXXX which I received on XXXX XXXX. I contacted the hospital and paid the balance with my XXXX access card. On the XXXX XXXX I received a letter from First point collection agency for the same bill. Hospital updated the collection agency about this bill being paid. I received this information from a representative named XXXX from First Point when I contacted them about the letter on XXXX XXXX then contacted the physician and the XXXX department on XXXX XXXX 2015, they had no record of my insurance or my correct address, they informed me that they had sent a letter to my previous address in AZ, I updated them with all information they need to bill the insurance and for me to be able to pay the charges I need to. I updated the collection agency rep XXXX of all that had been done. 
On XXXX XXXX I received another call that I still owned money for the physician 's bill. I had made the payment with my XXXX access card on XXXX XXXX. I contacted XXXX and we completed a XXXX way call with First Point, XXXX from XXXX faxed over confirmation of benefits to First Point rep. 
On XXXX XXXX I received a call from XXXX XXXX stating they never received any fax and money was still outstanding. Hospital was paid on XXXX XXXX ( Ref XXXX ) with my XXXX access card. First Point are still trying to hold me accountable for {$270.00}, this amount was covered by discounts /exclusions. 
In summary, the hospital billing structure is broken by evidence of my experience. Information has been repeatedly lost and misconstrued and has resulted in me being harassed by a debt collector for payments that were paid in full once properly routed to my Insurance provider. This should have never been an issue if the hospital simply used the information I originally provided. The hospital used the wrong information and their first and only course of action was to turn over to a collection agency. There are no outstanding debts and the hospital has not fixed the problem they created. 
I 'm also filing a complaint against First Point debt collection agency though Bureau of Consumer XXXX Protection and have already sent a complaint against my Insurance provider through XXXX 's internal dept.

Company response to consumer: Closed with explanation