Consumer complaint received 2015-05-26
Company: STATE FARM BANK, FSB
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
On XXXX XXXX, XXXX, I took my XXXX XXXX XXXX Coupe ( XXXX ) to XXXX in XXXX, Texas to see what they would offer me to purchase the car. At the time I was interested in a new XXXX XXXX, which had substantial incentive programs going for a limited time, savings in excess of {$6000.00}. So, my options were to sell the XXXX XXXX to XXXX or to trade it at a dealership for the new one, if the dealer offered me the same or more, because there would be a sales tax benefit in the trade as well. Much to my surprise, XXXX said that they could not offer me anything for the vehicle, because their XXXX XXXX History report ( like XXXX ) indicated a possible odometer rollback, which is against the law. The XXXX report indicated the car had XXXX miles on XXXX/XXXX/XXXX, whereas it showed XXXX miles on XXXX/XXXX/XXXX. So, I immediately called my XXXX agent, XXXX XXXX, whose agency back in XXXX had talked me into transferring my XXXX XXXX XXXX car loans to State Farm Bank. After hours of going back and forth on the phone with XXXX as well as people at SFB that he connected me with, I was told that it would take 6-7 weeks to get the title corrected, and that the best they could do that day was to give me a signed and notarized affidavit, stating the correct mileage as of that day. My hands were tied ; the XXXX report showed XXXX miles on XXXX/XXXX/XXXX, one month after transferring the loan to SFB. Just 8 months earlier, the report showed the vehicle to have XXXX miles. I took the affidavit back to XXXX, and they said that they could n't help me ; the title needed to be corrected. When you look at the " Application For Texas Certificate Of Title '' document, which I had signed on XXXX/XXXX/XXXX, the mileage is written in with a different handwriting than mine. When I signed the documents for both cars, I was asked to give the mileages over the phone. My thought is that whomever I gave them to mixed them up. My other vehicle was a XXXX XXXX XXXX, which had far more miles on it. But, because SFB had conveniently lost the " Application For Texas Certificate Of Title '' on the XXXX, there is no way to prove this. Of course SFB has asked me in the last two months to sign, write mileage in, and send them that document for the XXXX XXXX. 
So, on XXXX XXXX, XXXX, seven days after I had left XXXX, I traded the XXXX XXXX XXXX for the XXXX XXXX, because many of the purchase incentives were due to expire by the XXXX. The dealership said they could only offer me {$7700.00}, even though the trade in amount for a " low mileage vehicle '' in outstanding condition ranged from $ XXXX {$10000.00}. They said that the affidavit could n't be substituted for the corrected title, especially in light of the fact that they would want to resell it right away with a clear title, and that would n't happen for at least 5 more weeks. State Farm Bank not only refused to provide any restitution, but they had the audacity to say that I should be happy with the savings I got on my new vehicle, because of the incentives ( backhanded, cavalier remark ). So, the deep pockets make clerical mistakes, but they do n't have to pay for them!

Company response to consumer: Closed with explanation