Consumer complaint received 2019-11-25
Company: Westlake Services, LLC
State: AZ
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Received a loan you didn't apply for

Complaint:
XXXX applied for a loan " On line '', spoke to loan officer, XXXX XXXX from Wilshire Consumer Credit.Told him I was shopping around and needed somekind of conventional or installment loan to PAY OFF AN EXISTING TITLE LOAN that had me paying on intetest, fees etc.but nothing on the principle.Mr.XXXX said he understood the type of loan I was talking about and offered a loan with the following terms : Beg.XXXX {$2000.00} loan / {$190.00} per mo./for 30 months/Maturity Date XX/XX/XXXX XXXX, Instructed to meet with a " MOBILE NOTARY '' at a parking lot at a XXXX XXXX in XXXX, AZ XXXXWE met with the notary, we signed the Contract, gave her the Title to a XXXX XXXX XXXX XXXX ( collateral ) she than took a picture of the Bike than handed us a Check for {$2000.00} BegXXXX made my scheduled monthly pmts. using Their " Automated Pay Line '' that gave me amount/date of my last pmt.Date/amount next pmt.due/also, any additional charges ( late fees, int., NSF fee etc ) were said and I would pay schedueled pmt.and the additional charges, a " Confirmation No. '' as my receipt at the end of the transaction.I got an extention in XXXX.On XX/XX/XXXX received notice by us mail approving my request stating One Scheduled Pmt. Would Be Put At The end of the loan Changing the Maturity Date to XXXX.I was charged {$50.00} towards my pmt.and the following month my scheduled pmt.PLUS the balance on the previous months pmt. 
On XX/XX/XXXX thinking I was making my 30th and final pmt.just to be told a had a Balance Due of {$1300.00} DUE UPON MATURITY DATE I filled a dispute on this blance due with XXXX XXXX XXXX on XX/XX/XXXX ( XXXX XXXX ID XXXX to Wilshire Consumer Credit XX/XX/XXXX initial rebuttal informing XXXX that they were going to respond by us mail. 
XX/XX/XXXX received by mail pmt. history, notice of {$1300.00} XX/XX/XXXX 2nd rebuttal Informing Me that Contract, Monthly Billing Statements and 2nd Updated Balance due {$2000.00} that all this information explained all the charges and validity of the amounts, the maturity date and baloon pmt. was all in Contract and the new balance would keep adding up if not paid in full. 

The " Terms '' of the loan was not elaborated in my conversation with Mr. XXXX, '' XXXXontract was not explained or gone over at signing. 
The Last Billing statementioned I received was XX/XX/XXXX, even after calling customer service several times and e-mailed at least 3 times requesting updated statements and access to my account On Line to better manage my account, TO NO AVAIL! I WAS NOT CONCERNED ABOUT THE DETAILS OF THE CONTRACT NOR GETTING THE UPDATED Statements because I thought applying on line and meeting with their mobile notary, the choice was not given to me and assumed that was standard procedure.Also, using their Automated Payment Line with the monthly information given everytime I made a pmt. TO me, I was getting all the necessary updates I needed. 
Also, I requested a particular loan that would PAY OFF AN EXISTING TITLE LOAN I was having difficulty paying off, WHY would I agree on a loan similar or worse than the loan I was wanting to Get out of.Contract nor the extention letter explains the baloon pmt.nor Maturity date. 
I was deceived into signing a contract I did not ask for.My lack of understanding of loans, terms and finances and the added knowledge that I was on dissability, on a fixed income, bad credit and the need for a better. loan made me vulnerable.Their failure to disclose the true cost of loan I feel was deceitful, unfair and abusive. 
I was a high risk borrower who the knew did not ask, want, need or afford making me a " high risk '' borrower most likely to " default '' .My only fault is I Trusted the information they gave me, trusted my well being and satisfaction was primary concern.I honestly did not understand details of interest rates, late charges, prime interest, baloon pmt , maturity date.My lax and disconcern about the details, resulting in my Total Surprise about the loan balance put me in this dilema. I can not pay the amount requested ( and Rising as we speak ) and fear our collateral being re possessed!

Company response to consumer: Closed with explanation