Consumer complaint received 2023-10-11
Company: Duncan Solutions, lnc.
State: MA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Good Morning, The purpose of this writing is to formally communicate my experiences with the privately owned, for profit agency that collects tolls for the Massachusetts Government Department of Transportation, that agency is called XXXX XXXX XXXX Massachusetts and the collections agency that is currently seeking additional charged from me called Professional Account Management ( PAM ). The circumstances that have caused me to file this complaint as as follows. I had established that my XXXX XXXX tolls be paid through one of my credit cards. That credit card expired and I was away from my home for several months to take care of my family member that was very ill. I was not aware that the tolls were going unpaid. The result was an enormous amount of penalties, late fees, invoicee fees, collection agency fees, miscellaneous fees, etc.. For example, a single toll of {$0.00} cents was assessed a {$1.00} late fee for each month that it was late. That resulted in my paying {$550.00} on XX/XX/. I had requested a breakdown of all the tolls and their associated penalties and many numerous attempts to speak with a supervisor to seek additional information however noe of the attempts were successful. I have now been informed that PAM is seeking an additional amount of {$91.00} It is not clear that this money is owed as I had paid my balance in full with XXXX XXXX XXXX Mass already. I am now facing the suspension of my car registration and suspension of my Massachusetts Drivers License. Please help me to resolve this, As I have been trying for several months to resolve it without success. Below is a copy of a recent letter to both PAM and XXXX XXXX XXXX Mass that I rent requesting all information pertaining to my account. It has been extremely difficult as I have been given conflicting information in numerous conversations with both agencies. I need help and can not afford to pay more for this. Thank you. 

Good Morning, The purpose of this letter is to formally request all information that pertains to Massachusetts license plate number XXXX. That includes but is not limited to all tolls for the past 24 months, all related fines and penalties and fees ( including but not limited to late fees, invoice fees, Massachusetts fees, etc. ) associated with this license plate during this period, all communications, calls and records either received or made in relation to this license number, recordings of all phone calls made or received regarding this license number. Also requested is all internal records regarding this license number and associated account, including complaints filed, payments forwarded to any collections agency, any and all dates associated with payments made, received or transferred and or all dates associated with the assessment of related fees, penalties, costs, fines etc. Also requested is a description of how payments made were treated, allocated transferred, etc. Also requested is a breakdown of original tolls and dates and the total resulting fees, penalties, costs related to each individual toll. Also requested is the call records relating to supervisor call back requests and when and if they were made as promised within 24-48 hours. Also requested is the audio recordings relating to any and all communications between XXXX XXXX XXXX. 
Thanks you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation