Consumer complaint received 2016-03-18
Company: Paypal Holdings, Inc
State: AZ
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
This is what I wrote paypal : Dear Paypal, I am respectfully requesting that the hold on my funds/account be lifted and my funds returned to my bank account in the amount of {$2200.00}. The XXXX charge backs have been canceled by the cardholder, which I confirmed on the phone with the cardholder and his bank/card company, XXXX XXXX, on XXXX XXXX 2016. 

I am not necessarily requesting that my account be re-opened or allowed to continue to use PayPals service, as I have already taken my business to a merchant provider and I am no longer in need of PayPal 's services. 

I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it, however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPal 's Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Wednesday morning, XXXX XXXX, 2016 if I am not satisfied with PayPal 's response to this request to release my funds : ( agencies in the states that I reside or have a business presence in ) The California Office of the Attorney General The XXXX Office of the Attorney General The XXXX Office of the Attorney General The United States Federal Reserve ( I understand that PayPal does not operate as a bank, which is precisely why they may be interested in such complaint ) and The XXXX All complaints will be filed online Wednesday morning XXXX XXXX, 2016 and written copies will also be sent via certified postal mail. 

I understand PayPal 's need for holding funds for credit card charge back purposes, however a review of my account history for the last year will reveal a XXXX percent charge back rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said I have no problem with, and agree to leaving a balance of {$100.00} for credit card charge back purposes for the duration of the 163 days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account. 

Please be aware that replying with the standard " this is part of the terms of service that you agreed to '' will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Wednesday XXXX XXXX. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties. 

Thank you for your time again in looking into this matter. 

XXXX XXXX XXXX XXXX XXXX XXXX : Case XXXX, Case XXXX, Case XXXX, Case XXXX # # # END OF EMAIL I SENT I would like them to return the XXXX separate transactions to my account of {$990.00} back to my paypal account and release the remaining {$2200.00} to my bank account on file. 
They responded to my email with their standard response letter of course.

Company response to consumer: Closed with explanation