Consumer complaint received 2022-07-28
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Based on my review of my credit report and I have found significant reporting errors. According to the Fair Credit Reporting Act there are various federal laws in place to protect me as a consumer and the construction of the business transaction between XXXX and myself. XXXX, as a creditor is well aware that it CAN NOT report/treat a payment on an open-ended credit plan as late for any reason. 
Pursuant to 15 USC 1666 ( B ) a creditor, in this case XXXX, may not treat a payment on an account under an open-end consumer credit plan as late for any purpose. 
XXXX is currently reporting payments due for XX/XX/XXXX and XX/XX/XXXX as being late. I am requesting that in accordance with the federal law that the payment references for XX/XX/XXXX and XX/XX/XXXX, on this open-end revolving account be corrected and reported as PAID AS AGREED/ON TIME, as stipulated by the law. 
In addition to violating this consumer right by reporting my payments as being late, XXXX has incorrectly reported my payment history for XX/XX/XXXX and XX/XX/XXXX, as being 60 days late. How is it possible for the account to go to PAID AS AGREED in the preceding month, then go to 60 days late? I have requested on several occasions over the last past few months for these billing errors to be corrected, however the account continues to be reported inaccurately. This error also shows how XXXX, XXXX, and Experian also have violated my consumers but not verifying any information furnished to them, working with creditor like XXXX to report any information on a consumer profile. As result, these agencies shall be included in this complaint and further action should be taken against them as well for failure to do what is required by the law! 
Furthermore, 15 USC 1681S-2 ( 7 ) ( E ) states that nothing under the FCRA requires a financial institution to furnish any negative information to a consumer reporting agency. XXXX disclosure in its credit agreement states : You also authorize us to exchange credit information concerning you or your Account with ( and answer questions and requests from ) others, such as merchants, other lenders and credit reporting agencies. From time to time we may request employment and income data from third parties for the ongoing administration of your Account. 
XXXX corporate policy does not supersede the law. The law indicates that consent is needed to disclose non-public personal information to a non-affiliated third party. By law you did not disclose, nor more importantly did XXXX allow me the opportunity to opt out of having my information disclosed and its clear this option was not provided to me because it is solely beneficial to XXXX. This again is direct violation of my consumer rights. And pursuant to 15 USC 6802 ( 1 ) a financial institution may not disclose nonpublic personal information to a nonaffiliated third party. And after being notified, XXXX has continued to intentionally attempt to financially harm me and tarnish my reputation by reporting these billing errors, and unlawful furnishing nonpublic personal information without my consent to unauthorized 3rd party. XXXX credit agreement and acts been extortionate in nature and the refusal to correct this billing errors, nor providing the right to opt out has not been done as it not beneficial to XXXX. This act by XXXX, working the credit reporting agencies is a form of racketeering and extortion as this parties illegal activities negatively effect on me. 
Further, XXXX indicated to me that would make an accommodation, which they by correcting and waving the late fees and interest place on the account, however they did not correct the payment history to PAID AS AGREED. This here again is just another example how XXXX has again violated my consumer rights. I have reasonably set forth how my consumer rights have been violated in regard to this transaction, therefore I requested that this account be modified to accurately reflect PAID AS AGREED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation