Consumer complaint received 2022-11-06
Company: Paypal Holdings, Inc
State: AL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
This is my third complaint request. The company never intended to return our money even after all these attempts to reach them, PayPal, or XXXX. Previous Complaint XXXX. 

Below is the information already submitted in closed complaint XXXX. We are now requesting you investigate PayPal. Per XXXX, PayPal was supposed to refund the restocking fee of {$200.00} to XXXX XXXXXXXX XXXX XXXXXXXX PayPal account, and the balance to my account of {$4400.00}. Paypal sent the full refund to Another Company : XXXX XXXXXXXX XXXX XXXXXXXX. We did not have any association with this company and refused to pull it back and refund us. To date we have not received anything from XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX has also informed us that XXXX XXXX XXXX XXXX is not them and they have no association with them, and XXXX XXXXXXXX XXXX XXXX has not been in business in years. And we are trying to find out what options we have. We were told PayPal does not have a statute of limitations on refunds. Can you please review this issue with PayPal for the full amount of {$4600.00} or even the less of the restocking fee of {$200.00} leaving our refund to be {$4400.00}? The PayPal account is under XXXX XXXX XXXX. The email is XXXX. I am hoping you can help me in recouping my funds from PayPal. Please note we never received any product or service from the seller, the order was canceled and the seller was to refund the full amount less the restocking fee. As far as I understand it, the seller never purchased the unit and has stated the refund was returned to XXXX and PayPal shows no transfer back to XXXX or my account. We had a XXXX way call with XXXX and PayPal and at the time XXXX had not ruled in anyone 's favor. PayPal advised they had ruled in ours but because we had a dispute with XXXX they were unable to continue the dispute and canceled it. This has been ongoing since XX/XX/2021 and we have not been able to get a resolution yet. We were told that XXXX came to the conclusion on their part, Paypal should refund {$200.00} for a restocking fee to seller XXXX XXXXXXXX XXXX  XXXX and the remainder of the {$4400.00} to have a check written to us. Full amount of the payment was {$4600.00}, PayPal stated ( XXXX rep and myself in a conference call ) that they returned all the money to XXXX on XX/XX/2021 and they no longer have our money and that XXXX Has it and needed to disburse it back to the card balance. We were advised that XXXX had not received the funds and that PayPal had sent the funds to the seller. In speaking with the seller they advised that their Bank is still in Deficit the full amount. Any help with this would be very much appreciated as we have gone back and forth with all parties involved and can not seem to get a valid resolution and we are paying on something we never received. If you have any questions or need clarification on anything else please contact me. Previous Complaint details : I am hoping you can help assist me in recouping my funds from Pay Pal / XXXX. Please note we never received any product or service from the seller, the order was canceled and the seller was to refund the full amount less the restocking fee. As far as I understand it, the seller never purchased the unit and has stated the refund was returned to XXXX and Pay Pal shows no transfer back to XXXX or to my account. We had a XXXX way call with XXXX and PayPal and at the time XXXX had not ruled in any one 's favor. PayPal advised they had ruled in ours, but because we we had a dispute with XXXX they were unable to continue the dispute and canceled it. This has been on going since XXXX and we have not been able to get a resolution yet. We were told that XXXX came to the conclusion on their part PayPal should refund {$200.00} for a restocking fee to seller XXXX XXXX and XXXX and the remainder of {$4400.00} to have a check written to us. Full amount of the payment was {$4600.00}. PayPal stated ( XXXX rep and myself in a conference call ) that they returned all the money to XXXX on XX/XX/XXXX, and they no longer have our money and that XXXX has it and needed to disburse it back to the card balance. We were advised that XXXX had not received the funds and that PayPal had sent the funds to the Seller. In speaking with the seller they advised their bank is still in deficit the full amount. I am attaching documentation from XXXX, as well as the conversation between XXXX XXXX and XXXX and I. Any help with this would be very much appreciated as we have gone back and forth with all parties involved and can not seem to get a valid resolution and we are paying on something we never received. If you have any questions or need clarification on anything please reach out to me to discuss further.

Company response to consumer: Closed with explanation