Consumer complaint received 2022-10-27
Company: PNC Bank N.A.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
The following information is emails that I sent to the CEO ( XXXX XXXX ) and other PNC BANK associates regarding my accounts ending in XXXX ; XXXX. 

XXXX. ) Hello, My name is XXXX XXXX and I am being denied access to the funds for my following accounts ending in XXXX ; XXXX. I received a call from the PNC Bank Manager ( XXXX XXXX ) who is located at the XXXX XXXX XXXX on XXXX XXXX XXXX XXXX XXXX Tx, XXXX on last Friday XXXX. I was instructed by XXXX XXXX to go to the PNC Bank in XXXX Tx, XXXX at XXXX XXXX on ( XXXX XXXX XXXX ) on Monday, XXXX to show documentation for my current accounts so that I may have access my funds. I met with XXXX XXXX who was instructed to release the funds. However ; as shown in the attached documentation, the funds were made available and then taken away. I don't understand why the funds were taken back when I am currently joint ownership on the accounts. I am reaching out to you all to help me understand what is going on. 

XXXX. ) Hello, My name is XXXX XXXX. I emailed you all on XX/XX/XXXX at XXXX XXXX regarding me being denied access to my funds for my following accounts ending in ( XXXX ) ; ( XXXX ). I was contacted back via phone call by XXXX XXXX from phone number ( XXXX ) XXXX. XXXX XXXX was on the call as well ( PNC Bank Manager in XXXX, Texas ). I was instructed to send over email conversations that I had with XXXX regarding my accounts ending in ( XXXX ) ; ( XXXX ). I sent over all the information that was requested from me by XXXX XXXX to her email on XX/XX/XXXX. Upon conclusion of the phone call XXXX XXXX removed my account ending in ( XXXX ) from my online banking, without my approval. I reached out to XXXX XXXX to ensure she received the emails, and she confirmed on XX/XX/XXXX via phone call that she will review the information and get back to me. Since our last conversation I have called twice. I left a v//m on one occasion but, still no call back. I called again on Thursday ( XX/XX/XXXX ) of last week and was advised by another colleague that XXXX XXXX was on another call with a customer but, I could set up an appointment for XX/XX/XXXX at XXXX XXXX with XXXX. However, I never received a call back. I called XX/XX/XXXX and spoke with a XXXX XXXX contact number XXXX because XXXX was now out on vacation. XXXX was now instructed to look into my complaint. I have sent over proof of what was requested from me to XXXX XXXX at XXXX pnc.com via email on XXXX. How can you just take someone's accounts based on your personal opinions instead of looking at the proof I sent over to XXXX. My accounts have been showing on my online banking since before PNC Bank brought XXXX. What legal right does XXXX XXXX have to remove my account from my online banking? Please someone call me back at ( XXXX ) XXXX. 

XXXX. ) Hello, Can you please email me the signature card that you have on file for my account ending in ( XXXX ; XXXX )? 

XXXX. ) Hello, I just received a call from XXXX XXXX XXXX XXXX and she advised me that the signature card on file for my account ending in ( XXXX ) has my grandfather 's name along with mines ( XXXX XXXX ) as ( POA ) and not joint owner on the account. I would like to have a copy of the signature card sent to my email please XXXX. I explained to her as well as XXXX XXXX that I was my grandfathers POA only to investigate fraudulent activity. Once the bank ( XXXX ) discovered that my grandfathers children were stealing his money. The bank Manager with my grandfathers consent merged my grandfather account with mine, to protect the money. I can send over any proof you all may need in order to make a sound decision. I would appreciate it if someone in a leaders role could call me back at XXXX. I received call XX/XX/XXXX at XXXXXXXX XXXX from another PNC Bank XXXX named XXXX her contact number is XXXX which, lasted for XXXX mins. XXXX was basically saying that the signature card has my grandfathers name and mines XXXX XXXX but as POA, when I asked to have a copy emailed to me XXXX told me NO that its the property of PNC Bank. XXXX says the only was they will talk to me again is if I email her documentation of My grandfather 's XXXX XXXX. Or I have to get a court ordered document that shows I am the rightful owner of the accounts. Plus she advised me to get a lawyer. 
I have documentation that PNC Bank sent me showing me that my Grandfather XXXX XXXX XXXX is TITLE I, and XXXX XXXX XXXX is Title 2 on both accounts ending in XXXX ; XXXX that was mailed to me on XX/XX/XXXX.

Company response to consumer: Closed with explanation