Consumer complaint received 2016-01-28
Company: WELLS FARGO & COMPANY
State: SC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We are writing to file a complaint against Wells Fargo Home Mortgage company regarding the loss of an offer on our home which is currently on the market as a short sale. 
On XXXX XXXX, 2015 our real estate agent along with our attorney filed an offer with Wells Fargo on our property XXXX XXXX XXXX XXXX. XXXX, CT XXXX. 
After going through the required procedures on XXXX XXXX Wells Fargo notified our Attorney stating that the given offer did not meet there minimum requirements of {$240000.00} ( please see attached letter stating such. ) the offer submitted was for {$270000.00} ( see attached offer ) after all the fee 's, the offer exceeded their expectations by {$510.00}. Our Attorney at least once a week contacted Wells Fargo to get some clarification on this with no success, nobody could give us an answer. 
Prior to receiving this letter the buyers where on the verge of backing out but decided to wait it out since the bank was clearing receiving above and beyond their requirements, we were thinking/hoping it was just a misunderstanding and that we could move forward and accept this offer. 
On XXXX XXXX ( 2 months later ) our attorney called yet again to try and get an answer, this is where we found out that ( Wells Fargo ) XXXX in the liquidations Dept. stated that as of XXXX XXXX the system showed that the file was removed from the short sale review and no reason was listed, our attorney than left messages with a XXXX XXXX ( preservation specialist assigned to our case ) and XXXX XXXX ( XXXX 's supervisor ) and received no response. On XXXX XXXX they were able to speak to a XXXX who stated that our account became active in the short sale review on XXXX/XXXX/15 and gave our attorney a list of requested documents needed. 
Wells Fargo CLOSED the original short sale request after 6 months with NO notification and NO reason and then REOPENED it! at which point we were required to start all over from the beginning!! Needless to say the potential buyers backed out because of the banks negligence. 
We are truly disgusted and appalled that a business can be run this way, As of today, XXXX XXXX, another offer ( see attached ) has been submitted for a little bit more than the first offer, which means the requirements are again EXCEEDING the banks exceptions by even more, I received notification from our real estate agent yesterday that the people are getting impatient and may pull their offer soon unless we can get Wells Fargo to accept this offer. I truly hope they do not cause us to lose another sale. 
This has put such a financial burden on our family that we are requesting as a resolution, that Wells Fargo approves and accepts this offer as is and forgiving any adjustments and outstanding balances on this property. ASAP As of today, XXXX XXXX the property has been seized and locks have been changed, Wells Fargo states they do not have any record of this happening, we tried to get someone in the house to have it winterized and are unable to do so, now we are afraid that damage may occur and the current offer on the house.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation