Consumer complaint received 2019-09-03
Company: Ocwen Financial Corporation
State: KS
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
We requested a loan modification last year XX/XX/XXXX from Ocwen, in XX/XX/XXXX, when we completed the trial modification they stated they sent a form for us to sign and return, which we did not receive until after the date Ocwen had set for the deadline to return it. So the modification process was restarted but Ocwen transferred our loan to PHH. We made the trial payments in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and returned the required documentation by the deadline. We still have not received as of today any notification if it was approved. We made all payments through the website via XXXX XXXX throughout the trial process or on the phone. We have tried numerous times to make our XX/XX/XXXX payment the same way and the customer service representative states its not possible because our modification has not been approved yet. Finally on XX/XX/XXXX the website shows our suspense payments as applied, however first they shows applied to the principal, then reversed and in multiple transactions applied as {$990.00} in misc fees. The customer service representative finally says the modification was approved XX/XX/XXXX, but they don't know why we are not allowed to make our payments through XXXX XXXX as we always have done. We have had problems for years starting with GMAC and Ocwen, now PHH. We bought our home in XX/XX/XXXX for {$180000.00} now 15 years of payments later the principal balance is over {$200000.00} depending what documentation the mortgage company sends and a {$130000.00} balloon payment after we pay another 15 years! Not mention all the shuffling the mortgage companies and servicer 's have done over the years with bundling our mortgage in the trusts, we know and have proof that NO ONE COMPANY EVEN HAS LEGAL DOCUMENTATION or RIGHTS TO FORECLOSE! Every time we ask for Qualified Written Request they send a new falsified Corporate Assignment of Mortgage, the most recent is signed by XXXX XXXX XXXX, as the Assistant Vice President of XXXX XXXX  XXXX, who is actually a attorney whose license was suspended by the Supreme Court of Pennsylvania in XX/XX/XXXX, and has a Law office in XXXX, Florida but is not eligible to practice law in Florida according to the Bar Association.  Evidently he has continued his unethical practices by starting a side business of falsifying mortgage documents. We need someone that has some sense of ethics to help us out of this mess that has been made of the mortgage of our home through years and years of deceit by mortgage companies, servicer 's, attorneys. Today, now that our current servicer ( PHH ) has refused to accept our payment for XX/XX/XXXX by phone or XXXX XXXX, which is they way we have always paid, and state they now want us to mail a check so they can post it whenever, if ever, they decide to say it was received which now will be late, only because they " have not updated their system on the on modification approval. '' And all the funds we paid during the modification process were posted as misc fees rather than any money towards our principal.

Company response to consumer: Closed with explanation