Consumer complaint received 2016-10-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA
Product: Credit card
Issue: Other

Complaint:
I had XXXX Capital One credit card accounts. I got be hide on the accounts and Capital One started contacting me. My wife explained that I got be hide due to me owning a business. Somehow during this time, Capital One started contacting my business ( Partnership ) and stated to my business partner about outstanding debt that they were trying to collect. Which Capital One violated the " Privacy Act ''. Myself and my wife contacted Capital One informing them that this was a personal debt and not a business debt. We also asked them to stop calling the business and discussing my information with my partner. Then, Capital One started demanding the debt. We again contacted Capital One asking them to cease calling the business over my personal debt. A couple months later, Capital One transferred ownership to the business ( LLC ) and out of my name Capital One informed me that the debt was transferred to the business. XX/XX/XXXX the business again was contacted by " XXXX '' and " XXXX XXXX '' regarding the Capital One accounts. On XX/XX/2016, we reached a settlement offer with " XXXX ''. That same day we paid the settlement offer in agreeance that the negative remark would come off my credit report. On XX/XX/2016, " XXXX XXXX '' contacted the business and we reached a settlement offer with them for the XXXX Capital One account. In the settlement offer XXXX XXXX agreed to remove the debt from the credit file if I paid the debt that day. In which I did. Throughout the following months I ran credit reports and seen the debt still listed. I disputed the account with the credit report agencies, and got the same response. That Capital One stated that the debt was listed correctly. I again called Capital One regarding our settlement offer agreement. Never got anywhere with them. I filed a complaint with CFPB that got closed with no results. XX/XX/2016, I again disputed the accounts on my credit report. On XX/XX/2016, I received a letter that stated that " We have reviewed our records and found that we previously responded to your request on XX/XX/2016. Based on our investigation of your records, we believe that our original determination is correct '. This was on the account ending in XXXX. On account ending in XXXX, the letter stated " We are following up on a fraud notification that you recently filed with XXXX of the XXXX credit report agencies stating that you believe there is fraudulent activity on your Capital One account ''. On XX/XX/XXXX and XX/XX/XXXX, I contacted Capital One and expressed my concerns. I spoke to XXXX XXXX and then a manager ID # XXXX ( XXXX ) on a recorded line. XXXX and I discussed the account and which I asked if we could settle this matter without contacting CFPB or an attorney. XXXX stated that " XXXX and/or XXXX XXXX '' had no authority to offer and settlement offer or removal of the accounts from my credit file. I went on to explain that was part of the settlement offer if paid on the same date. I went on to express the " Privacy Act '' violations, and the transfer of ownership. XXXX stated that she would have to investigate her records, I stated that we have already went through that process. XXXX stated that I need to spend her a copy of the settlement offer. I explained that I have already submitted these documents to them on numerous occasion with no results. I asked XXXX how we could settle this matter, and was told that the debt would continue reporting on my credit file.

Company response to consumer: Closed with explanation