Consumer complaint received 2021-09-30
Company: FIRSTBANK
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
So Ive had my ( First Bank ) Account opened for a while now. Everything was going smooth ; until one day I decided to deposit about XXXX from my XXXX account. Nothing suspicious, the XXXX is in my name and I have the right to have the funds sent to my checking if I feel like it. At this point First Bank treated me like suspect number 1. Asking me where did you get all this money from? Obviously crypto deposits??? It says XXXX right? Then going on to say they wouldnt help me take my money out my account in cash even though they admitted to knowing who I was ; because I didnt have an ID. I believe if you have your debit card and your bank knows who you are personally, and you know your pin.. why would you still ask for my ID when you literally just told me I know youre such and such weve done business before, but you need your ID??? Doesnt make any sense. This is just the start of my problems with First Bank. ( I have my ID now btw )... I start depositing more money from my own safe that I have at home because I want to get back into crypto heavy because of some of the opportunities Ive seen arise between research I had recently been doing. I decided to deposit XXXX cash and of course theyre like where did you get the money from? I told them Ive been saving money for a long time. Im very good with money. I told them Ive made profits from previous investments in crypto and also from gambling in XXXX XXXX. Then recently I took about XXXX out of my account. I did this because I needed to move my money from one account to another due to complications with getting it into the crypto space. After further research I came to conclusion it would be better if I did the transaction from my First Bank account so I deposited the money right back. I moved the money to my XXXX wallet them to my XXXX XXXX which both are crypto wallets, so that I could buy into Saitama Inu, Luffy Inu, Ridotto, Ethereum, and Centurion Inu. These are all coins Ive been doing research on that influencers advised would provide great returns on your initial investment. Well they werent lying!!! In four days my portfolio rose from the XXXX to XXXX because of investors pouring in millions into Saitama and Luffy. I thought I was having a good day until I went into my bank and a guy pulls me to the side and tells me that my activity is not normal and that fraud was looking into closing my account but HE was supposedly Super Man and convinced them not to??? Why would I get my account closed because Im simply depositing my own hard earned money and investing into crypto??? He told me crypto is still foreign to a lot of people and he doesnt know how it works??? So why is that my problem you dont know how crypto works? So you judge me and my intentions because you dont understand the opportunities in cryptocurrency? I even offered to show him my crypto wallets with my gains and profits and he acted like he didnt want me to show him ... so at this point yall XXXX are just hating on me. You ask to see how Im getting these crazy profits AND returns, I try to show you and you wave me off and say you dont care as if Im showing off? No XXXX Im clearly trying to show you that whatever you think Im involved in is clearly false. Then he goes on to tell me how bringing cash in the bank is not normal and people dont just walk around with that much cash, like first of all I drove here I didnt walk around with XXXX LOL! I was baffled. I left the bank thinking why do these people think Im some criminal or something??? I dont understand. Thinking I was still in the clear to do whatever the XXXX I want with my own XXXX bank account! The next day on a Saturday or Sunday I forget but they were closed ; I decided to deposit around XXXX in preparation for a crypto that was about to be released on Monday XXXX UTC time that is called XXXX. I have been doing tons of research on this project and even had the pleasure of speaking with their CEO through their telegram group. I did the deposit through their ATM since they were closed on the inside. Come Monday, I couldnt get any sleep because I was so excited that I was going to be one of the firsts to invest in such a bullish project. I doubled my money the first day, I bought in at XXXX cents and it rose to XXXX cents I believe! So Im not a high horse then I get a call from the XXXX XXXX ( First Bank ) I mean LOL Hello is this An____ yes who is speaking? Well this is First Bank and I have some not so great news, your account is being closed. I felt so lost and YES discriminated against because I felt like these people used my appearance against me and judged me like how is this guy really getting money??? Clearly crypto but I guess thats not enough for them. First Bank is like that girlfriend who swears youre cheating, but can never find evidence of it so she no longer trusts you because of her own crazy imagination. So now I have to find a new bank after my account was closed unjustly because of people who are taking their job way too XXXX seriously! Attached with this complaint with be two screen shots ; one with my initial investment of XXXX and the other with my profits, which was literally 3 or 4 days apart.

Company response to consumer: Closed with explanation