Consumer complaint received 2016-10-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
XXXX XXXX. 2016 Applied for the XXXX XXXX XXXX XXXX card, rated as one of the best travel cards. instantly approved for the XXXX XXXX card with the limit of {$10000.00}, much more than I needed for a travel card.The card was shipped to my USA mailing address XXXX XXXX, 2016 ( see the XXXX email attached ). It was received XXXX XXXX,, 2016, the day left XXXX for XXXX. So, I mailed the card to a friend, coming to XXXX, XXXX the XXXX of XXXX ( see the USPS information for a shipping label attached ). 
After the credit card was received, I received a very strange call from the XXXX XXXX Fraud department, telling me that they needed to discuss my application. That made me very suspicious - why discuss application after the credit card is in my possession.? Why the phone call from unidentified number? Why the alleged fraud person speaks with an accent that is impossible to understand? Nevertheless, I tried to call the phone number given in that message. I tried and tried again - I kept reaching some fax machine. That made me even more suspicious. So I sent a warning message to the XXXX XXXX fraud department ( see attached ). The XXXX XXXX Fraud Department automatic acknowledgement of the receipt of my message was instantaneous, but no substantial reply has ever followed. My friends, to whom I paid {$25.00} for the credit card delivery, arrived in XXXX and brought my new card. I tried to activate it the same day - XXXX XXXX, 2016. The XXXX XXXX web site was down due to some technical problems. I tried to activate the card XXXX XXXX, 2016 - the site still was down. Then I called XXXX XXXX, talking with a variety of individuals, in different cities, with different accents, giving me different information. One person telling me that the person with whom I need to talk will not be in the Office, until Tuesday, XXXX XXXX, 2016, because of the XXXX. Another telling me that it is not the case. Some telling me that my account was closed, but not telling why and instructing me to call Monday or Tuesday to the general phone number so as I would be transferred to the department they refused to name by its name and give its phone number I talked to XXXX XXXX in XXXX, who placed me on hold, eventually came back, telling me to call Monday XXXX and ask for XXXX XXXX Somebody else told me to call XXXX, XXXX XXXX. Somebody else told me to call XXXX - Exec Research When I called the Fraud Protection Department, on the number found on their web site and totally different from that received in the voice message, I talked to XXXX XXXX XXXX, in Florida, who told me that I should call Monday XXXX and tell my story once again, to be transferred to somebody or rather. She too told me that the account was closed and out of their hands. She gave no information as to why and whether the Fraud Department called me, nor if they reviewed my report of the suspicious voice mail So, Sat and Sunday XXXX XXXX and XXXX, I spent on the phone over 3 hrs, asking again and again to be transferred to the Customer Service Manager and getting absolutely nowhere. Nobody would hear that I am in a foreign country without a working credit card, unable to travel, etc. 
Having finished those useless and time consuming conversations, I tried to activate the card on the web. Received the message - we can not activate your card ( see attached ) The next day, Monday, XXXX XXXX, 2016, I called Executive Office, on the number I found on the Internet, in numerous complaints about the XXXX XXXX impossible customer service - XXXX. WHY WAS NOT IT ACCESSIBLE TO ANY OF THE XXXX XXXX EMPLOYEES? WHY DID THEY GIVE ME DIFFERENT PHONE NUMBERS, NOT TELLING THAT I SHOULD TALK TO THE EXECUTIVE OFFICE? WHY WAS THERE NO CUSTOMER SERVICE MANAGER AVAILABLE? 
please see my Executive Office Interactions attached

Company response to consumer: Closed with non-monetary relief