Consumer complaint received 2022-01-05
Company: Media Collections, Inc
State: NE
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/2021 we rented a vehicle from XXXX. It was a XXXX XXXX. The contract for this rental was that we were going to rent it from XXXX and return it to the XXXX, XXXX airport XXXX rental location on XX/XX/2021. We got to the rental location on XX/XX/2021 at XXXX and by XXXX we had our vehicle. We drove to Nebraska and dropped off the car at XXXX AM. I took pictures of the gas and mileage as a safety precaution because I always do this. This picture was taken at XXXX as shown in the dash of the car and the details section of my SS from the picture. I walked in and spoke to the man at the counter. I asked for a confirmation that I dropped it off, he said that for these Home office rentals they will send confirmation via email once processed. He did not come out and check the car, but I left the keys with him. Since he did not come outside I went outside and took pictures of the vehicle to show the condition to be safe. These pictures were taken at XXXX. These picture times match the time that the car was turned in at XXXX. You can clearly see the XXXX sign and airport in the pictures as well. There is an email confirmation from the manager of the XXXX XXXX branch confirming the vehicle was dropped off ( in the attachments I have a XXXX screenshots of the email and I forwarded to my wife to show whom it was from ). The XXXX home office and branches do not communicate very well apparently. On XX/XX/XXXX XXXX sent me a letter saying I did not turn in the car at all. I have attached this letter. I called them immediately and informed them I returned it on XX/XX/2021. They threatened with XXXX time and additional actions if not turned in. On XX/XX/2021 I received a letter saying that I owed them a total of {$1200.00} and that they have already charged me {$1100.00} to my credit card on XX/XX/2021. On this statement they say I rented the car for 6 days and returned it on XX/XX/2021. I rented it for 2 days according to their policy of charging by the hour. Rented on XX/XX/2021 at XXXX and returned on XX/XX/2021 at XXXX which is less then XXXX hours which is why I say 2 days. The rate per day is {$370.00} per day and they want money for 6 days. I spoke to XXXX many times regarding this. I wrote down the names of the reps that I spoke with on that Statement. On XX/XX/2021 was my last time I spoke with them and I spoke to a manager XXXX. Each time I spoke with anyone at this company they said I was required to pay the full amount of {$2400.00} before they would " consider '' any type of reimbursement, because their " system '' will not allow for corrections until full payment is received. Nobody ever once said I can write a letter to them. I learned of this after I flipped over the statement. I read I can send them a letter within 60 days of receiving the statement. So I sent it via USPS expresXXXX 1 day delivery. They received it on XX/XX/XXXX. They did not respond to me except via the letter saying they have revoked my membership and cancelled everything due to not paying. Which I technically do not owe them anything they owe me money still. The total for the bill was {$2400.00} of which they charged me {$1100.00} and that leaves {$1200.00} unpaid. I received a collection letter from a debt collector for the amount of {$1200.00}, because I did not pay XXXX that amount, which I have disputed. I have paid XXXX more then they should have gotten. I paid them {$1100.00}. I should only be charged for 2 days at {$370.00} per day ( {$750.00} ) and 11 % taxes ( {$82.00} ) which comes to a total of {$830.00}. Since I already paid them {$1100.00} they owe me {$300.00}.

Company response to consumer: Closed with non-monetary relief