Consumer complaint received 2015-04-07
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Trust of XXXX XXXX XXXX XXXX XXXX , Ca . XXXX ( XXXX ) XXXXRE : Capital One Bank, N.A. 
XXXX, Texas XXXX XXXX - Bank Relationship ( XXXX ) XXXX Option XXXX Acct. # XXXX Opened : XXXX XXXX XXXX Trust to XXXX XXXX XXXX - COMPTROLLER of THE CURRENCYDear XXXX am XXXX XXXX , the G-Grand-Daughter of the Late-XXXX., my g-grand-father XXXX XXXX XXXX opened this bank account in about XXXX - XXXX with wife XXXX XXXX XXXX XXXX XXXX XXXX made a DEED of TRUST with his XXXX ( XXXX ) children. His XXXX son XXXX XXXX is my grand-father, XXXX XXXX had XXXX ( XXXX ) child with wife XXXX XXXX my father XXXX XXXX XXXX, married my mother XXXX XXXX XXXX they had XXXX as follows ; XXXX XXXX XXXX, XXXX XXXX XXXX ( deceased XXXX/XXXX/XXXX ), XXXX XXXX and XXXX XXXX. There are no other grandchildren for XXXX XXXX XXXX or XXXX XXXX and no other children for XXXX XXXX XXXX. 
Please help me get to the truth about this Trust. I walked in Capital One Bank on XXXX/XXXX/XXXX, I gave an XXXX lady my name and she says we have been waiting on you for a long time. Takes my brother XXXX and I into an office, asked for my social security card and driver 's license. XXXX XXXX waited on us. XXXX XXXX said she had to leave now. XXXX XXXX proceeded to transfer XXXX XXXX XXXX the original bank account into a new Trust Account in my name under my social security number with bank # XXXX. XXXX gave me a lot of paperwork. I, XXXX XXXX signed a UNIFORM XXXX-PARTY OR MULTIPLE PARTY ACCOUNT SELECTION FORM NOTICE, to open this account. I put {$500.00} of my own money into the Capital One Bank on XXXX, XXXX, I made a wire transfer from my bank XXXX into acct. # XXXX of Capital One. The transfer went through but before Capital One closed for business that day they rejected the {$500.00} and closed the bank account. I was told by XXXX XXXX that I can not put money into this account. Why? It 's a High Yield Checking Acct. I put money into the account after I read the Banks paperwork which stated there has to be {$1000.00} in the account at all times. Capital One is funneling all of the monies from this account into another Capital One Account. My XXXX XXXX XXXX XXXX told me before he died that the bank was stealing all of the money from the Oil, Gas, Timber, Minerals and other materials and rare minerals from our land, and he wanted me to go there and get it. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, and my daddy told me that the bank has my name, XXXX XXXX. My daddy took me to the XXXX before they merged with Capital One Bank when I was XXXX years olds, that was in XXXX. 
This bank account has been opened for over a XXXX ( XXXX ) years with multiple leases for land, gas, oil, minerals, and allowing people to build homes on our property. I have many deeds that I received from the County Records in XXXX County, Texas. 
Please audit this account at Capital One Bank so that my family can find peace of mind from all of this money thief. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation