Consumer complaint received 2023-04-11
Company: BARCLAYS BANK DELAWARE
State: MD
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I bought 8 phones from XXXX XXXX and XXXX XXXX has claimed they never received 3 out of the 8 phones I sent back for returns. XXXX refused to help me for the three missing phones, so I got my Barclay 's Bank involved. I have been dealing with these cases since XX/XX/XXXX. My case IDs with Barclays are the following : XXXX, XXXX, XXXX, XXXX. Barclay 's closed my case XXXX without notice or reason on XX/XX/XXXX with no manager callback as requested. I have provided evidence with tracking numbers of all the phones that were returned back to XXXX and signed for, but the bank keeps closing my case without explanation & warning. 

4 separate transactions were made to the XXXX XXXX. Each phone cost {$470.00}. I bought two phones each on these dates : XX/XX/XXXX ( Order ID : XXXX ) XX/XX/XXXX ( order ID : XXXX ) XX/XX/XXXX ( Order ID : XXXX ) XX/XX/XXXX ( XXXX ) Four transactions of XXXX because 2 phones were bought within each transaction. 

I only won 1 case with Barclay 's for the total amount of one phone ( XXXX ) but they refuse to refund the last XXXX because they saw a refund from XXXX that did not pertain to the correct transaction. They failed to see that I ordered eight phones in total but I have all documentation which phone was refunded and which phones were not refunded. 

The phones that were NEVER refunded to XXXX were the following : Phone 4XXXX XXXX  XXXX XXXX XXXX ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXX XXXX # : XXXX / XXXX  : XXXX Tracking ID XXXX  : XXXX Phone 5XXXX XXXX  XXXX XXXX XXXX ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXXXXXX XXXX # : XXXX XXXX XXXX XXXX XXXX Tracking ID XXXX  : XXXX Phone 8 - XXXX  XXXX XXXXXXXX XXXX  ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXXXXXX XXXX # : XXXX / XXXX  : XXXX Tracking ID XXXX  : XXXX Barclay 's keeps closing my case without reason and the agents keep telling me different information saying a manager will follow up with me, but no manager calls me back and they change their story saying I missed the deadline to submit more evidence. The last time I submitted my evidence was XX/XX/XXXX and the Manager, XXXX, told me to call back on XX/XX/XXXX. I called back on XX/XX/XXXX but no manager had followed up with me & blamed their faulty server for not calling me back. They claim to have no record of a manager call back even though I have the exact call log on XX/XX/XXXX at XXXX & the case ID for a manager 's call back - # XXXX. I waited until Monday XX/XX/XXXX for the final callback, with no callback. So I reopened the case to have a manager call me back. I called back today, XX/XX/XXXX and the representatives claim there was no case opened for a manager call back. 

The resolution I want is my {$950.00} returned back to my credit card. Please note all tracking numbers for all 8 phones. If I was refunded for a phone, I do note that I was refunded. Since Barclay 's only got back one phone cost ( {$470.00} ), the remaining cost would be XXXX ( the other two phones XXXX has lost, themselves ). 


Here is a summary of all phones and their tracking numbers. If a phone was not refunded, it will say so. I have also attached a PDF of this letter. 

XX/XX/XXXX Letter of Intent Dear Barclays Dispute, Case ID : XXXX, XXXX, XXXX These are my tracking numbers for all the phones that I purchased and returned back to XXXX. Manager XXXX instructed me to provide all 8 XXXX  numbers and tracking numbers. 

Phone 1 - XXXX  XXXX XXXX XXXX  ( Unlocked ) - REFUNDED ON XX/XX/XXXX XXXX # : XXXX XXXX XXXX : XXXX PHONE 1 - Tracking ID USPS : XXXX XXXX XXXX XXXX XXXX XXXX Phone 2 - XXXX  XXXX XXXXXXXX XXXX ( Unlocked ) - REFUNDED ON XX/XX/XXXX XXXX # : XXXXXXXX XXXX XXXX : XXXX PHONE 2 - Tracking ID USPS : XXXX XXXX XXXX XXXX XXXX XXXX Phone 3 - XXXX  XXXX XXXXXXXX XXXX ( Unlocked ) - REFUNDED ON XX/XX/XXXX XXXX # : XXXXXXXX XXXX XXXX  : XXXX Tracking ID XXXX  : XXXX Phone 4XXXX XXXX  XXXX XXXX XXXX  ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXX XXXX # : XXXX XXXX XXXX : XXXX Tracking ID XXXX : XXXX Phone 5- XXXX  XXXX XXXX XXXX  ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXX XXXX # : XXXX XXXX XXXX  : XXXX Tracking ID XXXX  : XXXX Phone 6 - XXXX  XXXX XXXX XXXX  ( Unlocked ) - REFUNDED ON XX/XX/XXXX XXXX # : XXXXXXXX XXXX XXXX XXXX XXXX Tracking ID XXXX  : XXXX Phone 7 - XXXX  XXXX XXXX XXXX  ( Unlocked ) - REFUNDED ON XX/XX/XXXX XXXX # : XXXX XXXX XXXX : XXXX Tracking ID XXXX  : XXXX Phone 8 - XXXX  XXXX XXXX XXXX ( Unlocked ) - NO REFUND, DELIVERED ON XX/XX/XXXX XXXX # : XXXX XXXX XXXX XXXX  XXXX Tracking ID XXXX  : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief