Consumer complaint received 2015-11-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX, XXXXGreetings_________________________, First and foremost we appreciate your undivided attention to our concern. We recently received notice from Bank of America denying a Loan Modification after dealing with them for years. 
Since the melt down and the Nation Wide Fraudulent Teaser Rate went up for many families including ours. After desperately seeking assistance and being proactive in resolving our matters in good faith. 
The home we are trying to get a Loan Modification was an inheritance home my husband was given by his living Parents. As we both worked for the XXXX our rules and ethics were we were to pay our creditors on time. 
However, as we were desperate for help we seek assistance from a company in XXXX XXXX whom seemed very legit however, that was n't the case and they turned out to be Fraudulent. We were Robbed as we filed a formal complaint with the State of California and there finding were that they were not a legit company and we were scammed from on or about XXXX XXXX. Not to mention we were proactive and always checking on the status of our case with Bank of America and they stated they had thousands-of-cases they inherited from Country Wide and it was going to take some time. Not knowing in the mean time we were being charged back interest from the time they took over CountryWides-cases until they work on our case. It was devastated to find out we were being charged all the back interest which was attached to the new modification loan. 
We came by some obstacles during this time when we were trying get a lower home payment because it was on or about {$1500.00} a month. Due to the Government shut down we encounter in XX/XX/XXXX. Trying again for another modification. We were both out of income and a job encountering a Hardship we informed Bank of America of our Hardship. While going through the modification it was very unforeseen when at the end of our trial payments the unforeseen came, we were stunned by there request not once did Bank of America mention we were to pay up front fees of approx. {$5000.00} to finalized the modification. We were never notified with a letter nor a pre-warning of the unforeseen upfront fees. That is when we decided to Short Sale the home because Bank of America would not work with us and we were mislead, deceived our trial payments were misapplied B of A stated our trial payments were being held on another account as they requested a large amount of money upfront we did n't have. After we explained the unforeseen Government shut down and the mortgage payment was to high it did not seem to matter to B of A wanted the upfront fees of {$5000.00} they were not willing to work or assist us. We being Government employee 's were proactive as we carried on per our rules conducts and ethics also with respect, dignity, values as we alway 's communicated with Bank of America. We have overwhelming substantiation were Bank of America lost our documents, misapplied our payment and often changed management on us were we had to resubmit our document over and over it appeared Bank of America was setting us out to fail. As they made a false statement sating we did not comply when in fact we did. Also Bank of America has stated that they can not qualify for these programs : HAMP/ HARDEST HIT FUND/ BANK OF AMERICA LOAN PROGRAM/ BANK OF AMERICA CAPITALIZATION PROGRAM/ HAM TIER 2 PROGRAM/ and BANK OF AMERICA PROPERTY AND XXXX HOME PROGRAM. Now some of these programs we never had heard of like BOFA 's own programs. This is a new complaint. 

We are devastated to hear the wrong doings and the abuse continues from Bank of America, Banks, Investors and Lenders it continues to exist. We are seeking your undivided attention to our case and mattes we have been loyal customers and we have worked very hard for what we have we do not practice not pa

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation