Consumer complaint received 2022-04-25
Company: AMERISAVE MORTGAGE CORPORATION
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Hi my name is XXXX XXXX and Im actually reporting the company called amerisave mortage company I think that they are extremely unprofessional and dont take their customers feelings and as well as finances seriously. I have been working with amerisave for about 4 months on getting me approved for a home to move in. When I first contacted them I got assigned to a guy name XXXX XXXX, at first I thought okay he nice he doing his job assuring that Im getting everything done to get the ball rolling on my journey to be a first time home buyer. Turns out his underwriting team dont know how to do their jobs correctly and sell their customers false dreams. I got a approval letter from amerisave XX/XX/XXXX of XXXX and was instructed to find my dream home! Remind you Im very excited I gave them a heads up already at the beginning of us talking that I had to be out my apartment by XXXX so I know I had to act fast on finding a home so I wont be homeless. Turns out in XXXX I ended up finding my dream home and finally go under contract with sellers of the home. During this whole time Im stressed out hoping that we can close on the home before I had to be out on the street I have a wife and a kid and we wouldnt have had nowhere to go if I dont close on a house as soon as XXXX comes. While under contract I payed my XXXX money of XXXX dollars plus a {$500.00} lock in fee to amerisave and I have attached those things below. I was getting calls and e-mails from XXXX saying how close we are to the finish line and how we are doing great with the process as far as documents and my income. My closing date was set for XX/XX/XXXX. Not even looking for a back home or an apartment because Im getting told we are closing on a home so its no need to. Fast forwarding I get a call that Monday from the XXXX from XXXX saying that my application has been denied because they did not calculate my income correctly. My XXXX  just dropped because now I have 7 days to find me a palace for me and my family to go. Thats a short time frame and not to mention I just spent my earnest money on this home that Im not getting because of their end of the stick. My income should have been verified with them from the beginning of the procces to even give me a pre approval letter. I called XXXX XXXX after day since I heard the devastating news about my earnest money he says they are going to give me my money back because its not my fault of why I got denied its their fault because they failed to calculate my income correctly. I contacted his upper management and I cant even get a call back I just dont think its fair I lost my earnest money and as well as my lock in fee money on my interest rate because of something on their end. As of today I still have nowhere to go Im still looking. Since covid hit the world it has been hard times out here and people loosing their homes as well as job and Im victim of that situation as well. Im currently going to have to stay with a friend until I can get me a place for me and my family to stay. I dont feel like they are being sincere in that situation at all because they are not in my shoes they have a home to go to and I dont. Its not fair. I just feel like I got scammed by a company to take my money

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with monetary relief