Consumer complaint received 2017-03-31
Company: Google Compare Credit Cards Inc.
State: CA
Product: Prepaid card
Sub-product: Government benefit payment card
Issue: Unauthorized transactions/trans. issues

Complaint:
I have filed XXXX complaints with CFPB and have new information that I would like addressed. 
I want to know when my Google Wallet Account was created. Google Wallet Reps, Google Support Reps, Google Play reps, account experts, account specialist, and the Google legal Dept have ignore and have assisted XXXX in Consumer Fraud. I did not create my Google Wallet. It was created for me as I have been told and stated in complaints. The charges for Google Wallet started XX/XX/XXXX. Google did not announce to the public that there even was a Google wallet until XX/XX/XXXX. The very first charges was to Google Wallet not Google Play from XXXX. There were XXXX seperate charges seconds apart to my XXXX bill. How did XXXX get my Google Wallet Account information to bill that first charge. In XX/XX/XXXX I recd a email from Google stating I had potential FTC refunds because I was told by Google they could not return carrier billing I had to go to the carrier which was XXXX. I knew there were outstanding refunds. I called Google and stated that the charges were not made by a minor but I wanted my money back and wanted to make sure I would not be in trouble for requesting the carrier billing. The email directed me to the Google Play site and I saw many refunds that were not processed. There was never any transaction number tied to these charges but I notice in Google play that the first charges were not listed. I went to Google and asked how do I request the charges that arnt in Play store. I was told in write there were numerous customers experiencing the issue and it should be fixed after the holidays. In XX/XX/XXXX I had a Google Payments Account created ( not by me ) and was told by Google Payments Rep that I could personally see my charges in Google Payments and instructed me how to access. When I did the only way I could access my charges was to agree to Google Payments terms and conditions. When I did all charges were deleted from the Wallet Account and put on the Google payments account with the XXXX that was originally taken from the account now showing that it was XXXX. Google denied altering records.Per Google Wallet Rep XXXX in email in XX/XX/XXXX state that invoice were processed in XX/XX/XXXX and sent to the bank in XX/XX/XXXX. The charges are completely different. I would like Google to explain why they have conceal Financial Fraud.I was told by my attorney that XXXX wanted to settle then the case was dismissed for not reporting the charges within the first year. As I was made aware of the charges to the account XX/XX/XXXX, I found out well over a year of the first charge. If Google would of protected my account none of the events would of happen.Within two weeks of getting the XXXX services there were charges to wallet. Google is aware of that yet when the flagged the account for fraud they decided they knew better than the account holder and cleared the flags that was one day before they notified the public about wallet. It is googles platform they are fully aware of what system it was billed from and what happen with the account but to cover up the fact that there was fraud and my identity was stolen they made money, refunded towards a judgement for the same charges made by a minor and in every response gave information that has nothing to do with me. I want Google to explain exactly what was done and why instead of explaining and helping me they have repeatedly lied and tried to confuse the situation so I would drop it. If this is how Google is allowed to do business how many others are there? Google has stated to me there were other customers experiencing problems, were those charges also deleted as mine were? I want to know what was ran through my unemployment account without authorization or knowledge of the account holder so that Google could refund towards their judgement for the same thing?

Company response to consumer: Closed with explanation