Consumer complaint received 2023-02-04
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The account below, popped up out of my credit report within the last 60 days out of no where. I never received anything in the mail, email or telephone call from this company inquiring about an alleged debt they've purchased. The account being challenged is Account Name : XXXX XXXX XXXX Account Number : XXXX I've contacted XXXX XXXX XXXX and asked them to verify the debt and they have yet to 'Verify The Debt '. Instead they sent me something in the mail and told me to pay a company named XXXX but there is not such company reporting on my Equifax credit report and I don't know of any such company. 

Please note that I've tried to fix the following problem and Equifax only responds will a stall letter to me stating I need to prove my identity even though I provided them a copy of State Issued Drivers License and proof of current and a copy of my government issued social security card. Equifax needs to stop mailing me these stall letter templates just so their company can ignore consumer laws. 

Equifax, please mail me an updated copy of my credit report via USPS mail based on the results of this challenge and don't answer this CFPB complaint stating you will contact me directly because when you do, all you do is mail the stall letter template with no challenge dispute results. 

XXXX regulator and compliance guidelines for Credit Reporting Agencies using Metro 2 or Metro 4 formatting states the following guidelines on how accounts that were purchased from another company has to be reported and at this time the account noted above IS NOT FOLLOWING XXXX REGULATOR AND COMPLIANCE GUIDELINES FOR CREDIT REPORTING AGENCIES USING METRO 2 AND METRO 4 WHICH STATES : ( SEE ATTACHMENT ON HOW EQUIFAX IS REPORTING THE ACCOUNT ) XXXX REGULATOR AND COMPLIANCE GUIDELINE FOR CREDIT REPORTING AGENCIES USING METRO 2 AND METRO 4 STATES : If the previous lender 's account history is being converted to the new lender 's system and the account history can be verified, then the following has to be reported by the Credit Reporting Agency ; Base Segment Identification Number which is Identification Number reported by the previous lender Base Segment Consumer Account Number = Account Number reported by the previous lender Date Opened = date opened with the previous lender Account Status Code = appropriate code that specified the status of the account as of the Date of Account Information Payment Rating = of applicable of the Account Status Code being reported Payment History Profile = report payment history provided by the previous lender Date of Account Information = follow the standard guidelines documented in Field 24 EQUIFAX, Please provide proof that reporting by the purchases begin in the following month 's reporting period after the seller reported the accounts as sold. 

EQUIFAX, Please provide the FCRA Compliance/Date of First Delinquency since it was stated the account was delinquent or derogatory at the time purchase, report the date of the first delinquency with the previous lender. 

EQUIFAX, Please provide the K2 Segment Portfolio Indicator= 1 and Purchased Portfolio Name = name of the company from which the account was purchased EQUIFAX , Please provide the L1 Segment Change Indicator= 3, New Consumer Account Number= new account number assigned by the new lender, and New Identification Number= internal code that specifies where information will be verified by the new lender.

Also Note : XXXX regulator and compliance for Credit Reporting Agencies using Metro 2 and Metro 4 states - IF A LENDER IS UNABLE TO OBTAIN THE DATE OF FIRST DELINQUENCY WITH THE ORIGINAL LENDER, DO NOT REPORT THE ACCOUNT!

Company response to consumer: Closed with explanation