Consumer complaint received 2015-11-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I have A/c with Bank of America since 2007 I received cashier 's check from a sender with intentions & ask to deposit it to XXXX Bank Of America XXXX in name of XXXX XXXX XXXX XXXX ( A/C XXXX ) I visited to my Near BOA Branch and inquired about check from teller on XXXX XXXX also clearly told them I dont know much about the person and sender so dont want to put it on my account because may be they can do any fraud from my account or information.So if that check if ok please cash it without putting on my account and I have to deposit that to XXXX BOA account whcih i mentioned above.Then teller without asking any thing and after seeing my ID clear that check and did n't told me that check will take 3-4 days for clearling so I dont have any doubt on sender and as per instruction the money which withdrew gone of BOA account on same day same BOA Branch after 6 days BOA debited that amount on XXXX XXXX without any information from my BOA account which I never share them which is for my wife salary and all utility bill payment pupose we are using even wthout any information evern only approx XXXX on my checkng account on XXXX XXXX when they clear check and on XXXX also same amount.After visiting XXXX XXXX lots of time not even they log complain we log police complaint on same date ( XXXX ) also showing proof of depositing and letter from sender for sending and depositing the amount on said account.My complaint is why teller is not educated or told customer that it will take 3-6 days in clearing so that fraud cant be happen.Also knowingly or unknowingly Bank of America is also part of the ring because every thing is happen on their XXXX XXXX XXXX finacial center and the money which withdrew gone to Bank of america account whose intention and pupose is shown.After lots of struggle Finacial center manager takn the case with ref XXXX but fraud department not invetigationg any thing just today close the case from Fraud check department.If asked I will share check receiving proof and same person asking to deposit money on that said account then why shoul only I suffer without fault from my side.I am not keeping that money even Bank taken money from my account my account even have not that much money so account is in negative XXXX also my checking account is pupose of my wifes salary deposit and bill paymentsPolice complant no is XXXX on dated XXXX at XXXX XXXX center.My request for proper invertigation and also if they ca n't catch that BOA fraud account which they open why they debited my account where I didnt deposited money also its not only mine an even I didnt given them any instrution.Also my account have not that much moneythen why they given cash to me even I dont share them my account no.if they are not ableto catch the culprit whose all proof we have how come they take my money without any pupose and intention.Need proper investigaion and also my finacial records are very clear.My BOA Checking a/c XXXX where this debit happen.Also their is no any record of that check deposit on XXXX XXXX when that whole thing happen only after 6 days they debited it to my account instead of the culprit who is BOA customer whose proof I can submit, Also requesting Bank of America fraud and Risk department to please investigate this case.Even we dont have any email id wherewe can send our request to Fraud department or Risk department their toll free no.is not customer friendly also even we are not getting resolution on that toll free no they just telling its check fraud then its customer service then Risk department but customers are suffering so request immediated attention for my case, RegardsShivesh XXXX XXXX XXXX XXXX XXXX XXXX # XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation