Consumer complaint received 2017-08-14
Company: Ocwen Financial Corporation
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX I filed a complaint with the CFPB who sent it back as a duplicate complaint. I contacted the CFPB after and was told to resubmit and let you all know it is not a duplicate complaint. ( 1 ) The complaint ask for the mortgage agreement that shows I signed or gave a verbal agreement for Ocwen to place a modification on my home. I attached documentation showing where Ocwen placed this modification with out any signed or verbal agreement. Ocwen add this complaint to hide they lied about me missing my first payment. Ocwen sent the modification after the due date, so they could say we gave her a modification and she miss the due date. This is not true I never signed an agreement or gave my verbal agreement for the modification that was placed on my home. My request is to submit the agreement I signed. The next request was for Ocwen to provide verification they followed Texas foreclosures processes for the foreclosure they placed on my home for XX/XX/XXXXnot XXXX. I do not want a affidavits I want the requested certification they sent to the Federal United States post office. Next I asked Ocwen to provide all transfer of assignments from conception of the loan with all companies, all modifications, all receipt of payments, and all proof of promissory notes original documentation. I do not want a website if they are the owners they need to provide the original promissory notes and documentation not just the documentation Ocwen documentation Next I have asked OCWEN to provide the CFPB with all documentation not just the documentation that was sent to the Attorney General in Texas. The request is not a duplication. Also all documentation is with this complaint XXXX I filed a complaint with the CFPB who sent it back as a duplicate complaint. I contacted the CFPB after and was told to resubmit and let you all know it is not a duplicate complaint. ( 1 ) The complaint ask for the mortgage agreement that shows I signed or gave a verbal agreement for Ocwen to place a modification on my home. I attached documentation showing where Ocwen placed this modification with out any signed or verbal agreement. Ocwen add this complaint to hide they lied about me missing my first payment. Ocwen sent the modification after the due date, so they could say we gave her a modification and she miss the due date. This is not true I never signed an agreement or gave my verbal agreement for the modification that was placed on my home. My request is to submit the agreement I signed. The next request was for Ocwen to provide verification they followed Texas foreclosures processes for the foreclosure they placed on my home for XXXX not XXXX. I do not want a affidavits I want the requested certification they sent to the Federal United States post office. Next I asked Ocwen to provide all transfer of assignments from conception of the loan with all companies, all modifications, all receipt of payments, and all proof of promissory notes original documentation. I do not want a website if they are the owners they need to provide the original promissory notes and documentation not just the documentation Ocwen documentation Next I have asked OCWEN to provide the CFPB with all documentation not just the documentation that was sent to the Attorney General in Texas. The request is not a duplication. All documentation is connect to the complaint number XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation