Consumer complaint received 2022-06-17
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
At the review of my account I noticed that they were for transactions to an individual named XXXX XXXX that I do not know. That person should not have funds from my account so I called capital one 360 bank and alerted them of the four transactions dated XX/XX/2022 for {$200.00} XX/XX/XXXX for {$480.00}. XX/XX/XXXX for {$410.00} and the last one XX/XX/XXXX for {$270.00}. I disputed each one of these transactions with capital one 360 bank saying that these are fraudulent transactions. I provided them with the Police report which I will attach a picture of the case number provided to me by the deputy of XXXX XXXX XXXX Florida. So I am filing criminal charges against XXXX XXXX for stealing my money. capital One covered up the fact that I sent a police report and denied 2 of my claims I called in and they told me to were open and 2 were closed and that they seen all the wrongs done in this dispute and they see the conflicting notes and that theyre reopening those two claims and then not to worry I will have the credits within 10 days. This this was a lie I called back in at the ten day and they denied the other two claims the following week and they claim to never ever had the police report. That is the reason why they denied my disputes. Now it comes back later that they now have my police report and that theyre reopening the claims and investigating it but theyre being really rude they lied to me over and over again and they explain to me on the phone one evening on XXXX 2022 at XXXXXX/XX/XXXXEastern standard time on a recorded line with Capital One it was explained to me by a supervisor in there claims department that the reason this was denied was based upon my behavior at the reason I was denied was because I have gotten in previous arguments with other dispute supervisors because of all the lies they were telling. they told me that evening at XXXXXX/XX/XXXXthat my claims were denied because of this is behavior-based. They did not like my behavior. Meaning I was rude to some of their employees because they lied about my money being stolen and having a police report when theyve had it since the first day I made the claims. This whole thing is going out of control and Ive written letters to the president regarding this matter and I had someone from the credit card side of capital One call me back but never had anyone from the BANK side of capital One ever call me. So far my claims have been tonight are denied. capital One Bank has let someone a known criminal who has warrants steal my money they lied about the process and they have discriminated against me in the process. They told me it was first it was one of two days to get my credit they didnt .then two days it was one to 10 days to get my credit then they denied to the four claims just so they didnt have to give me the credit in the 10 days and then hide the fact that they were hiding my police report and they just didnt like my attitude. This is by far the worst ethics Ive ever seen by a bank it is horrible that Im fighting with them for my money when it is stolen attached is a police report thank you

Company response to consumer: Closed with explanation