Consumer complaint received 2022-09-22
Company: SYNCHRONY FINANCIAL
State: NC
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Greetings, I would like to file a complaint against Ashley Furniture because the store in XXXX has provided false advertising, terrible customer service, and despicable ethics. I entered the store in early XX/XX/XXXX, hoping to get furniture after closing on my first home on XX/XX/XXXX. I was greeted by an associate name XXXX. Who informed my family and me that the more expensive pieces were the items in stock and we should shop there if we wanted to get the pieces in a respectable time. So after some time, I decided on the pieces I wanted to order. With my family present, XXXX informed me that the pieces would be delivered in a few days. After hearing this news, like any new homeowner, I was excited to have these pieces delivered quickly with the holidays ( XXXX ) approaching. However, the next day I received a call from a call center informing me that the ONLY pieces that I would be receiving were a love seat and a recliner chair. Hearing this was pretty devasting because XXXX promised my family and me that we would receive ALL my pieces. In addition, the call center representative informed me that the remaining order would arrive at my home in XXXX of XXXX. Again, this is misleading and false advertising because I was under the impression that I would receive these pieces in a few days per XXXX. Not to mention that I was expecting family to come to town for the holidays with the possibility of no furniture in my home. So devasted after hearing this, I instructed the call center representative to CANCEL my order because XXXX misinformed me, and I would not have furniture for my family to visit for the holidays. After speaking to the representative and confirming everything was CANCELLED, a few days later, I received a text message from XXXX telling me that I needed to ignore the information the representative gave me and the dates were fakes. She talked to a manager into giving me credit at Ashley Furniture. Rather than being rude or disgruntled, I decided to tell XXXX, Thank you, have a nice day. I assume she caught that I was not interested in the furniture and sicked her rude, overbearing, and preposterous boss on me. His name is XXXX, and he is by far the most impolite manager I have ever met in my life. The way he spoke to me with my family present and listening to our phone call was absurd. He blatantly asked me, Well, what are you going to do about furniture now in the most tasteless tone, and I told him that I was looking around for other options. XXXX was extremely upset and hung up on me immediately. Again, I thought everything was okay and that I was able to move on from this atrocious experience. I received a letter in the mail in early XX/XX/XXXX stating that I owed Ashley Furniture/Synchrony Bank {$500.00}. I was completely distraught because I never received one piece of furniture or any services. So I called an Ashley Furniture representative who told me everything was cancelled, and she forwarded my call to Synchrony Bank, who is supposed to be their partner. So the representative picked up and filled out a dispute and told me everything should be good. A few months later, I received a letter from Synchrony Bank saying that they are siding with Ashley Furniture. I called Synchrony Bank again they told me that I would have to speak with the two employees that caused this horrible experience, XXXX and XXXX. I am writing this to express my negative experience with XXXX and XXXX and to bring awareness to those customers that are taken advantage of by such employees we trust to help us with major financial decisions. I am requesting these items be removed from my credit report and expunged. When making this purchase, our world as we know it was experiencing such chaos, and I truly felt taken advantage of at one of the more vulnerable times of my life. 

Warm Regards,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief