Consumer complaint received 2016-07-11
Company: M&T BANK CORPORATION
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Reference - Case number : XXXX M & T Loan Number - XXXX XXXX XXXX has come back and passed the blame to M & T bank that they did the original modification which is not what they requested from M & T bank. XXXX in their response to this complaint stated that they simply transferred my mortgage to M & T bank and did not request a modification since the loan did not require a modification. See XXXX as the Note Holder 's response below. 
Response disputed XXXX XXXX said : Explanation of closure The attached response was mailed. 

XXXX XXXX records reflect that your account closed in XXXX XXXX. The purpose of the loan was to refinance your primary residence. The original loan amount was {$210000.00}. During the time period your account was serviced by XXXX XXXX. ( XXXX ) we have no records of approving you for a loan modification. 

On XXXX XXXX, XXXX, your account was transferred to M & T Bank. When the loan was transferred to the new servicer you were due for the XXXX through XXXX XXXX payments. At that time, the handling of your loan and your records were forwarded to the new servicer. Please be advised that M & T Bank is not a subsidiary of XXXX. Thus, any request or concerns regarding the servicing of your loan should be directed to M & T Bank or the current servicer of your loan. 
WHAT HAPPENED Describe what happened so we can understand the issue ... 
Our mortgage loan with XXXX was barely 2 months late when the bank representative did not respond to an email I sent with the funds at least XXXX hours before the cutoff notice. I still have a record of that email and the communications I had with the XXXX mortgage bank representative. The end result was that XXXX then forced us to complete a modification with their own Wholly owned subsidiary M & T bank which forced us into more fees added to our mortgage outstanding loan and a longer time to process it. This scenario set the stage for at least XXXX other modifications later that has now resulted in a house that is under water and a balance that is inaccurate. The original loan amount was {$210000.00} in XXXX and at that time we made a down payment of {$13000.00} As of XXXX we are told that the balance owed is still {$210000.00} XXXX Which part of the mortgage process is your issue related to? 
Making payments This is about FHA mortgage DESIRED RESOLUTION What do you think would be a fair resolution to your issue? 
We 'd like for all the additional charges and fees that has been added to our original loan be deducted from our principal including the mortgage payments made on the loan since XXXX. I estimate that the principal on the mortgage should be approximately {$130000.00} to {$140000.00} on our home as of XXXX XXXX. 
Alternatively, I would prefer that the equity in our home be made available to us in cash or approved for a townhouse or condominium and XXXX can go ahead and take possession of the single family house. 
MY INFORMATION Contact information Mailing address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX United States Email XXXXXXXXXXXX Phone XXXX Age XXXX I am submitting on behalf of Myself PRODUCT INFORMATION Property address XXXX XXXX XXXX XXXX XXXX XXXX United States Account/Loan number XXXX

Company response to consumer: Closed with explanation