Consumer complaint received 2015-11-02
Company: SCOTTRADE BANK
State: CA
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
Dear Sir/Madam, In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was XXXX. 
After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings and chose to retaliate against me for blowing the whistle and subsequently refused to honor their " Online Security Guarantee ''. The issue of Scottrade and their affiliates apologizing and returning the money that was stolen as a result of hacks as well as compensation for damages has been in dispute ever since. 
Now, over two years later, Scottrade and their affiliates has admitted that their security measures were not only insufficient, but Scottrade and their affiliates were largely aware of failed security measures and also aware that at least XXXX XXXX customers had their personal information compromised. ( XXXX ) ( XXXX ) I am writing to Scottrade and their affiliates today to gain additional insight into these events and better understand the risks of identity theft and how I can protect myself from further damages, specifically, I would request answers to the following questions:1. ) Does Scottrade or Scottrade Bank store personal information on computers owned and operated by Scottrade? 
2. ) Which cyber forensics firm did Scottrade and/or their affiliates hire to investigate the breach? 
3. ) What was the date of the first contact by law enforcement officials informing Scottrade of these attacks? 
4. ) Was any of my personal account information, relating to account XXXX exfiltrated in the breach? 
5. ) Was any of my personal account information, relating to account XXXX accessible by anybody internally or externally as a result of the vulnerabilities and and activities described in the press release referenced above? 
6. ) Did Scottrade and their affiliates request permission from me to share my personal account information with a cybersecurity forensics firm? 
7. ) What personal data is encrypted and what data is not encrypted? 
8. ) Are Social Security Numbers encrypted at rest, in transit, and during use? 
9. ) Are passwords encrypted at rest, in transit, and during use? 
10. ) What encryption algorithm does Scottrade and their affiliates use for Social Security Numbers and/or passwords? 
11. ) Scottrade collects data through a third party affiliate, which markets a product called " XXXX '' which Scottrade markets as " multi-factor '' authentication, was the " XXXX '' system at all compromised? 
12. ) Is information stored within the " XXXX '' system encrypted, at rest, during transit, and during use? 
13. ) Does Scottrade and their affiliates have any plans to implement " out of band '' XXXX factor authentication? 
14. ) Has Scottrade confirmed 100 % that no encrypted passwords or Social Security Numbers were accessed, viewed, copied, changed, or exfiltrated. 
15. ) Was any of my account information, relating to account XXXX exfiltrated in the breach? Specifically, were account sessions stolen? Were account " cookies '' stolen? 
16. ) Was any of my personal account information, relating to account XXXX accessible by anybody internally or externally as a result of the vulnerabilities and and activities described in the press release referenced above? Specifically, were account sessions viewable? Were account " cookies '' viewable? 
My account is currently locked out, so I am unable to change the contact information

Company response to consumer: Closed