Consumer complaint received 2016-03-25
Company: WELLS FARGO & COMPANY
State: AZ
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
A major bank, I 'll call WF, has created an enormous debt for me AFTER I severed our 75+ year relationship XX/XX/XXXX. XX/XX/XXXX, my car insurance company, I 'll call XXXX, charged a quarterly payment in addition to the monthly payments I had been making ( on time ). The car insurance agent admitted responsibility and we had a conference call with the bank, WF, to ask them to stop returning other payments scheduled, charging overdraft fees, resubmitting, charging OD fees, etc. until we could credit the account for error. 
As I am on a fixed income ( retired, XXXX ), this error caused a big dent in my payables, in excess of {$500.00}. I get " paid '' on the last day of the month and everything gets paid between the XXXX and XXXX of each month. XXXX was authorized for the monthly payment during this payment period and took out the quarterly ( in error ) also. I discovered the problem toward XX/XX/XXXX when my bank account went into the overdraft situation. 
Per our conference call, myself, XXXX XXXX, and WF bank, WF would not help me at all and would HAVE TO continued bank charges upon bank charges. I tried to stop my bill pays and was able to defer those that had already been returned, and the few that were scheduled. I closed WF account and called my XXXX direct deposits to stop their direct deposit with WF so I could move accounts to a new bank. I opened new accounts with XXXX in XXXX XXXX, with the XXXX direct deposits and the credit from XXXX. 
XX/XX/XXXX, I had XXXX other 'financial catastrophes ' that I was dealing with, all XXXX TAKING excess amounts of money from my account. XXXX were on bill pay for monthly payments and withdrew unauthorized money from my account. One was $ XXXX in XX/XX/XXXX, the other was $ XXXX in XX/XX/XXXX. The third was a computer tech company who charged me {$900.00} to troubleshoot XXXX monitors that went out within 2 days of each other. 
By XX/XX/XXXX, WF bank had reported me to all XXXX credit bureaus for {$2000.00}. By XX/XX/XXXX, I had resolved XXXX of the problems. I had had several hospital bills, doctor bills, and a couple of other loans popping up with problems so I went to a Debt Consolidation and asked for their help. Everyone submitted agreed to work with us, EXCEPT for WF bank. Their comment was " We do n't work with debt consolidation companies. '' That was my last contact with WF bank. The " balance '' grew to over {$8000.00} and their name changed several times ending with the creditor of the " XXXX '' card. I had a " Splash '' card issued to me for maintenance on Thermal Spa installed in XX/XX/XXXX, but I NEVER used it. The balance was " acquired '' months after closing account with WF bank and by XX/XX/XXXX, WF had " charged off ''. I received an IRS form in the amount of {$2000.00} to report. 
According to the Credit Reports I pulled, WF bank has XXXX ( XXXX ) accounts reported that were both created after XXXX XXXX, after I severed the relationship. Both accounts are " charged off '' and as of last month, XXXX XXXX, XXXX has been applied as a Lien on my home and property. {$8800.00} plus attorney fees for a total of {$14000.00} +. I was told this information when I was turned down for refinance loan. I can NEVER refinance now, and " credit improvement '' on my part has hit another brick wall -- - WF bank has buried me with false negative reporting and " creative credit-destroying '' accounts. I would think I should have received something Legal about lien? 

CFPB Wells Fargo XXXX CFPB Wells Fargo XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation