Consumer complaint received 2023-04-28
Company: AMERICAN HONDA FINANCE CORP
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
You have another complaint from me against Honda Financial Services open that is about this situation, but this is a new complaint and additional information. I just received an email from my credit report that Honda Financial Services just charged off my loan balance for my car!!! I was just released to return to work on Monday XX/XX/XXXX and am still planning to pay it off when I get my next check!!! I can not help that I had to take off work sick from the State of IL XXXX on unpaid XXXX due to stress!!! I kept in contact the entire time and paid them up halfway through XX/XX/XXXX and the balance on my account is only {$5800.00} and it will be paid off in XX/XX/XXXX, they are just trying to find a way to gouge me for more fees and keep me from getting another car, ruin my credit out of revenge!!! I contacted several dealerships trying to find a used car to trade it in on like they suggested, but the dealerships just wanted to sell me a new car and the used ones were worth more so I would still have to take a loan. I have been working on this for weeks. Then I was working with XXXX at XXXX XXXX XXXX in XXXX IL this past week up until yesterday, where I purchased my car and he said he had another used car, they only have a few on every lot due to the Pandemic so nothing to choose from at all, and he said it is just like mine and that they would purchase my car for {$21000.00} and they could finance the difference as the car he has sells for {$32000.00}. I told him that was fine since my doctor just released me to return to work on XX/XX/XXXX so I will be able to afford it. Then he tried to get the financing set up and XXXX XXXX would not finance me because my payments were late due to not having any income for six months. So, then he must have talked to Honda Financial Services ; or another lender and they said they need a check stub in order to finance it. So, I sent them my last check stub from XX/XX/XXXX I received right before my doctor took me off work and also a copy of my most recent medical statement from my doctor with my release to return to work and the email from XXXX XXXX XXXX XXXXXXXX stating I am able to return to work on XX/XX/XXXX, but they were not able to use this, so he said once I get a check stub I could come back in and they could see what they could do, which will be two weeks after I go back. I told him I may just go ahead and pay my car off instead if I need to wait and just keep it. Then I get this email tonight about them charging off my loan!! They are intentionally giving me a hard time. I have to have a car to get to work my job is two hours round trip from my house daily, in order to pay them off and they are threatening to take my car, now trying to hold my title hostage to make me pay or trying to sue me for the balance. I requested my doctor let me go back to work early even though I am still exhausted and not feeling my best because of the car loan, plus I have gone above and beyond trying to find a way to refinance it or to trade it in and finance another vehicle, but am being held back from doing so because of proof of current income until I get my next check, and all they have done it harass me, add additional expense to my balance, charge off my loan and refused to finance the other cars after they told me that is what I should do to resolve this if I could not pay all at once. I can pay the car off within the next month and a half so by the end of XX/XX/XXXX, if they will let me do so when I get paid and I only get paid two times a month on the XXXX and XXXX. So, I will not have money until XX/XX/XXXX. My income is {$56000.00} annually. I want all arrangements and agreements made via your office as they are giving me a hard time and have not been working with me, so I want all in writing. I want time to pay the balance for the next month and a half so by the end of XX/XX/XXXX, but need the actual pay-off amount which they have not provided to me, the charge-off removed from my credit reports, and the title in my hands before this or any other complaint is closed. AMERICAN HONDA FINANCE has flagged your account as Charge-off on XXXX XXXX, XXXX. 

Source : XXXX XXXX : AMERICAN HONDA FINANCE Address : XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone : ( XXXX ) XXXX Activity : XXXX XXXXXXXX XXXX ( ChargeOff ) Balance Date : XXXX XXXX, XXXX Balance : {$5900.00}

Company response to consumer: Closed with explanation