Consumer complaint received 2017-05-10
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On  XXXX   XXXX ,  XXXX  Chase bank unilaterally closed my checking account which I opened in  XXXX  and had used continuously since that time. No notification was received. On  XXXX   XXXX  I received a cashier 's check from  Chase  containing a cashier 's check for the balance in my account on  XXXX   XXXX ,  XXXX .   I called the Chase online number to determine why my account was closed and was told to go to my local branch. I went to my local branch and asked a customer service agent why my account had been closed. She spent about an hour on the phone with various   Chase representatives without receiving an answer. She then elevated the problem to " The Executive Level '' which she said she 's only done once before in her 10 year career there.
I received a message from a representative in the executive department and called back. I was told that my account was closed because the bank " needed more informa  tion ''. When I told her that I had no chance to respond and did n't know what information they needed, she responded that the Bank had sent me letters requesting information in  XXXX   XXXX ,  XXXX   XXXX , and  XXXX   XXXX .   I told her that I had not received any such letters and that this did n't make any sense since they 'd closed my account in  XXXX , why would they be sending me a letter requesting information in  XXXX  after already closing my account.   I then asked for the details on what information was needed. The agent was unable to provide an answer. I asked for copies of the alleged letters that had been sent and again the agent was unable to produce them. I was told that under the terms of my account, the bank could close my account whenever it wanted for any reason so having the letters really did n't matter. I told the agent that it did matter because she was supplying me false information and then unless she could produce the letters it was clear that this was fraudulent. I was directed to return to my local branch.   I went back to the local branch and attempted to cash the cashier 's check at that Chase Bank and was told it would n't be honored because my account had been closed.   Are you beg  inning to see the irony here?
I then engaged the Manager who was familiar with my prior attempts to obtain information and said that she would do her best to try to get to the bottom of this problem. After spending about 1-1/2   hours on the phone with various departments withi n Chase, she filed a complaint with Chase for me and told me that the only way she knew for me to get my money and get my Chase cashier 's check cashed was to open a new checking account, deposit the check, take all of the funds  out, and then close the account. She was very apologetic and said she was very sorry but just could n't find any other way out.   Is this ludicrous or what? The bank closes my account without notice, provides me a cashier 's check for the balance but then wo n't honor it because my account 's been closed for some reason that they refuse to tell me.

Company response to consumer: Closed with explanation