Consumer complaint received 2022-11-08
Company: ProCollect, Inc.
State: OK
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
In XXXX, I was contacted by XXXX collection agency regarding an account sent to collections for an Apartment Complex. I moved and due to extenuating circumstances, I was not given credit but, the real estate company demanded payment on my lease. This was sent to the collection agency. I set up a payment arrangement with this company in XX/XX/XXXX for approximately {$230.00}, to be withdrawn out of my account on the first Friday of every month. I heard nothing from this company and as far as I knew, the payments were being drafted. In XXXX of XXXX, I started receiving letters from this company stating that I owed them a balance and needed to contact them to set up a payment arrangement. When I called after receiving the letter, I asked to speak with someone and was told that the Rep handling my account wasnt available, but the gentleman on the phone could help me. I asked him about my account and why I was receiving the letters, he advised that it must be a mistake because he could see where the payment arrangement had been made and was scheduled to draft from my account. I asked him again about the letter and asked for my balance remaining which he couldnt give me but, told me my account would be paid in full in XXXX first, then he changed it to XXXX. It didnt make sense and he stated that the letter was a mistake. I received another letter, now multiple letters and called again, this time the person on the phone rudely told me that they had been trying to draft my account since XXXX and the drafts had been declined. She also stated that they demanded the balance be paid in full because they werent willing to set up another payment arrangement. After yelling back and forth and not getting answers to my questions, I hung up and called my bank. I asked my bank to research any declined charges that hit my account and, they didnt find any. Im not sure what these people are trying to do but, when I call, I dont get accurate information. Additionally, if the auto draft payments declined, why doesnt my bank have a record of them? Additionally, why has this company not sent any correspondence about this since XXXX? Its now XXXX, I havent spoken with anyone about this until last week- the first week of XXXX. 
Im not sure what theyre doing but, the fact that my back doesnt show any declined drafts and the fact that they are demanding payment in full all of the sudden, in addition to the conflicting information I receive from these people gives me pause with regard to their collections practices. Since calls are recorded, they should have a recording of all calls, especially since they have allegedly spoken to me on numerous occasions. Ive only spoken to these people no more than 3 times, 4 at the most. If theyve spoken with someone else, it certainly isnt me! The representative says they have multiple people who gave my name, perhaps they are mixing us up!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation