Consumer complaint received 2017-04-17
Company: OLD NATIONAL BANCORP
State: IN
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
I went to Old National Bank  two  years ago due to a loss of bank cards at  XXXX   XXXX   XXXX  and a personal credit card via th e US Post Office . I forestalled filing a needed report as to nothing ever happened that was out of the ordinary. Then last  XXXX  I was approached by an unusual male. I did not know the person or why he struck up a conversation as I was leaving that day. Then for some reason the past month unusual phone calls began pertaining to an insurance company I have never dealt with being  XXXX   XXXX   XXXX . I placed the needed phone calls and got a complaint filed.   My experience in starting over I found a communication problem existed as to not getting answers to needed questions to avoid financial pitfalls. Last summer I over drafted two times the second time finding out I could get back part of what was lost. But as to the first overdraft issue I never saw a refund and kept waiting for the bank to say something when it happened. Finally I went back in and stated will I see a refund for the first loss and they said no Today I returned as for a trip on Saturday finding I was  XXXX  over. I found I would not get charged as to the overage it being a service fee. I found there was an option for email that got overlooked and that would have avoided the  XXXX  monthly fee. I again asked today as to last summer and the first round of overdrafts and told no to that too. Finally I told the bank representative that due to a communication problem from day one, I have money out the window. And that I had other issues as to local banking in  XXXX   XXXX , Indiana. I ran into a communication problem with  XXXX   XXXX , and  XXXX   XXXX  Bank inclusively. With the phone app offered I found that has access to my phone and got rid of that altogether. I had gone to another area bank office and found myself leaving with the impression I was being looked at as to my personal life. Another bank office did confirm no, that can not happen and that their office does not abide by that practice being Old National Bank. Then I was told I should go to a womans group locally and that life for me in  XXXX   XXXX , Indiana would be made better. As to doing this, supposedly life for me would be much smoother as to the amount of interruptions I have been putting up with locally. Previously I had talked to one group not of   XXXX   XXXX  , Indiana and decided to avoid that particular group altogether being Council on Domestic Abuse. I lost a home in   XXXX   and  XXXX  did nothing for me being a neighbor to a situation I wanted nothing to do with. I was forced to take the monetary losses and being forced to leave  XXXX   XXXX  to start over. I never have been able to start over as to that particular situation and what I got put through personally. So I walked out not saying much. As to the card loss at  XXXX   XXXX   XXXX , I was told to return repeatedly asking for the cards over a eight week period and then told they had found the card activated but no more as to why it happened or what. In time arrests took place in Indiana as to drivers from California but my cards never found. Finally I changed banks and decided to go to Old National Bank. The start over with a new bank ended up as to other banks I banked at locally, never being given the right answers at the right time. Money being lost and never being able to feel financially comfortable at any point in time. Over the past  XXXX  years, I have lost emotionally and never being able to feel happy as for  XXXX   XXXX , Indiana. Any positive move I made as for a  XXXX   XXXX , or trying to attain a better vehicle, I found I had a wrecking ball in my life destroying my positive dreams. I had lost a car in a flood situation, had everything ready to start my masters and found again, not the right answers. Money and paperwork out the window and smashed dreams.

Company response to consumer: Closed with monetary relief