Consumer complaint received 2021-10-29
Company: Barrett Financial Group, L.L.C.
State: OR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
XX/XX/XXXX - XXXX contacted mortgage broker NMLS # XXXX with interest in using her as mortgage broker. We inform we are interested in selling our home and looking to purchase another. Wife, disclosed she had a bankruptcy 2 years prior, XXXX said no problem we can still apply for loan together. We submit joint application and submit requested documents ( paystubs, bank statements etc. ) XXXX XX/XX/XXXX- XXXX advises we should pay down wife 's consumer debt. 
XX/XX/XXXX - We sell XXXX XXXX outback for {$2500.00} and pay down wife 's debt. 
XX/XX/XXXX - XXXX advised we are preapproved based on application, we all agreed on strategy to sell current home, use some proceeds to pay down consumer debt and use remainder of funds for down payment on new home. broker states she will work on plan to improve our credit. 
XX/XX/XXXX - XXXX and real estate agent are introduced. We offered on home with preapproval letter for {$470000.00}. Offered declined by seller as our home was not under contract. 
XX/XX/XXXX - Our resident home goes under contract, set to close XX/XX/XXXX, negotiated rent back until XX/XX/XXXX. Offered again on previous home ( {$450000.00} ). XXXX seller had multiple offers at that point and we declined to make any further offer. 
XX/XX/XXXX - We offer {$460000.00} on new home with preapproval letter from broker. 
XX/XX/XXXX - officially under contract at new home after some counter offers regarding closing date. XXXX suggested we try to close XX/XX/XXXX so that we can buy up credit scores and get best interest rate possible but seller did not want to wait, we agreed on closing XX/XX/XXXX. 
XX/XX/XXXX- XXXX informs us wife can't be on the loan as lender does not like her bankruptcy, advised we refinance our car in wife 's name only and I was then still approved for new home purchase. 
XX/XX/XXXX - Our current home closes, XXXX advises how to pay down my consumer debt to start improving credit. 
XX/XX/XXXX - XXXX sends closing disclosure with $ XXXX down and $ XXXX closing, we ask why this is because it is out of our budget, broker states not to worry about the numbers, they will be lower as credit improves. 
XX/XX/XXXX - XXXX advised further paying down of consumer debts with proceeds from home sale. I also signed redisclosure with still high dollar amounts but XXXXr advises this was to lock in the loan rate as they may be going up and the dollar amounts were not set in stone. 
XX/XX/XXXX - XXXX states we can't close on new home on XX/XX/XXXX, states XXXX couldn't be scheduled until XX/XX/XXXX. Pushed closing date to XX/XX/XXXX. 
XX/XX/XXXX - We officially moved out of our current residence and start living with friends. 
XX/XX/XXXX- XXXX knows we have $ XXXX in savings and available for down payment / closing. 
XX/XX/XXXX- Appraisal on new home comes in early. XXXX suggested we not discuss with realtor as it will give her more time to buy up XXXX XXXX and we still have plenty of time before closing date of XX/XX/XXXX. We confirm we still have {$37000.00} in savings and broker says 'We won't use all of it. ' XX/XX/XXXX- XXXX gives us 2 rate options based on mortgage insurance. Also made another payment on my debt. 
XX/XX/XXXX - XXXX XXXX agent has appraisal, broker advised not to sign disclosure that was sent as it would delay us 1 day. 
XX/XX/XXXX- XXXX asks if escrow refund check has come from sale of our home sale. XXXX that this money is now needed to close ( previously was not needed ) and states she is with head of sales at XXXX to 'sell our family ' and wrap up the deal. 
XX/XX/XXXX ( XXXX around XXXX XXXX ) - XXXX calls and informs we can't close as expected, lender doesn't like my recent consumer debt and we need $ XXXX extra to close. XXXX offers a solution to salvage the deal. States she has an 'angel investor ' who can give us the money in way of transferring the funds to wife 's mom, who can then transfer the money to me. Then we can repay the loan over time at 12 % interest. I recorded call with broker asking her questions about why/ how this happened, why she didnt raise concern earlier, if this XXXX investor was a legitimate avenue ( it is illegal ). I asked her to start whatevers needed to terminate contract and later that night asked her to send my loan packet to 2 different brokers ( suggested to me by my realtor ). 
XX/XX/XXXX - I call Mortgage company, employer of the broker to file complaint and try to speak to someone about getting XXXX XXXX XXXX XXXX information. XXXX XXXX of company calls me back, we discuss issue. He asks for all documentation we have, timeline and recording. I sent this info to him. 
XXXX some back and forth calls with regional VP, who said he wanted to rectify the situation via some financial compensation. Friday XX/XX/XXXX I had told him I was looking for {$50000.00} in total compensation to include punitive type damages but I knew that was very unlikely. Asked again how to move forward with XXXX XXXX XXXX XXXX claim as this seems to be a reputable thing to file a claim for. My wife had also quickly done a breakdown of at least {$13000.00} in other compensations. On final call he offered {$7000.00} in compensations for our losses/hardship. I told him we had enough losses and case enough to file complaints with all agencies necessary including Consumer finance, FBI, XXXX  etc. He stated we're welcome to go the legal route but suggested the company 'has n't lost a legal case to date. ' I told him to take the $ XXXX and 'shove it up your XXXX ' as his statement about having never lost a legal case seemed condescending and trying to rectify the issue was obviously not their concern.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief