Consumer complaint received 2015-07-17
Company: Genesis Lending
State: IL
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
XXXX University XXXX : I started having problems with this school about two or three years ago. Things always got bad during the times it got closer for me to graduate. One time I called about the amount of money I would be getting back after book fees, and every time I would call they gave me a different amount every time and told me the last rep was wrong. Then During the time I had to renew my classes, I went through all the steps to renewing my classes ( everything done on time ) and they told me I was fine that I 'll be ready to start my new semester at specific time and when that time came, I could n't log in after a week of the new semester and when I called to see what was going on they told me I never renewed my semester. I then asked about the books and fees, they told me I was still being charged for that semester and for my books because they already sent them out to me and I could n't return them for a refund even if they were n't open, and they dropped me out of school and told me to come back in 30 days or so. I was very XXXX off. 
XX/XX/2014, during a semester at XXXX, they would n't grade my home work on time. Sometimes it was graded late or they would make me re due my written essays telling me that I copied my work. ( when I know for a fact I written all essays on my own with my own words and thoughts ) I 'm not a lazy person I take school very seriously. But for every class I had after a few classes before this incident occurred, my teachers would n't grade my work on time or sometimes not at all and I would n't get a grade for that week and it would cause me to get a low grad. Another thing I noticed when I did receive a good grade, my percent point would go down every time I got an XXXX, XXXX or even a XXXX. The percent grade would go up then when you checked it again the next day it would go down every time and I did n't understand that. But yes they dropped me out of school last year again saying that my grades where to low and I know for a fact I worked really hard to keep my grades up and get my work in on time done the correct way I read my books and I studied. Now I 'm teed off because I wasted four years at a school who kept dropping me and I had to restart over ; I was with XXXX for four years and I never received anything back after books and fees I received money back only twice during the four years I was with them and that 's weird to me, they would call and tell me, hey you have money left over from your books we will send it to you on such and such date and when the date came I got nothing so I would call and they would tell me how my books and semester took everything that I did n't have anything left over. It was just confusing. I 'm not about money but I know your suppose to receive money back or if anything was left over. Books and classes did not cost much at XXXX University XXXX. So to this day, I 'm paying loan fees that I think is n't far, I want to get out of it because I did n't get what I needed from XXXX, they wasted my time and now I still have to pay for something that did not benefit me at all. They just took my money. And I want it back because I still want to go to a reall college.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation