Consumer complaint received 2016-07-28
Company: Select Management Resources, LLC
State: IL
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
Hello : I took out a Mid-West Title Loan on my car XXXX XXXX, XXXX, for {$600.00}. I have paid {$1000.00} + {$95.00} to the State of IL at application. My payment was XXXX for 24 months at an interest rate over 300 %. I was to keep the loan for one month until I received my commission from the sale of insurance. I was to pay the car title loan off, about {$700.00} plus, which I explained to the Store Mgr. & his trainee. I did not get my commission, but only a very small percentage of it. I was told that I would receive the balance in XXXX, XXXX. I made my XXXX, XXXX payment on time but from XXXX, I made it on the XXXX through XXXX XXXX. I requested a new due date from the XXXX, to the XXXX of each month because, my social security retirement funds do not come until around that time of the month. The store manager repeatedly said NO! So, I just paid on the XXXX each month, XXXX, XXXX on the XXXX of through XXXX monthly. I escalated my request to talk with a higher-level mgr., a XXXX XXXX XXXX I offered to pay an extra monthly payment over three months. After I thought about it, it did not make sense. Because only an amount less than a dollar would go toward the principal, the rest of the payment would go to interest. When the XXXX XXXX payment came due, I wrote First Mid-West Title Loans, via text, offering my car to pay off the balance. I sent three text messages to the office on XXXX XXXX, Mid West-Title Loans and my message was not acknowledged. I only got a message asking how much time I needed to make my monthly payment. My text message about payoff with my car as collateral was totally ignored. Their text response stated sarcastically that they were not in the business of picking cars up. So I texted XXXX, the sr. manager, and have yet to hear anything from him. However today, I find out that they have been harrassing my sister, a reference I gave on my application. I believe that Mid-West Title Loans are probably harrassing other references, defaming my name to try and pressure me to continue making monthly payments which I can not do. I have to provide food, shelter and other basic needs for myself. But I do want to settle the pay off by GIVING THEM MY CAR ( THEIR COLLATERAL ), When I first got the loan, I had just made my first sale and was looking forward to the commission. I mentioned this several times to the store store manager and his trainee, that I would pay it off in 30 days with my commission I 'd be receiving by the end of XXXX, XXXX. I again, explained this to the sr. mgr., to the store manager & his trainee & when I had requested a due date change. I know that any contract can be amended if both parties agree - Mid-West Title Loan, aka XXXX XXXX XXXX, where the text messages originate from and they are also XXXX XXXX Bank. ( It is public knowledge that this bank was involved in laundering drug money like XXXX bank did ). I have endured harrassment for six months. On the XXXX and XXXX and XXXX of each month, I get a call asking for payment, before the payment is even due. On the XXXX XXXX, I received a text message stating the payment woul be {$270.00} and that the pay off for XXXX will be " around '' {$860.00}. The female person who called me on XXXX/XXXX/XXXX was angry, raising her voice throughout the call, speaking to me as if I were XXXX XXXX XXXX with a learning XXXX. And in the text message that I received from Mid-West Title Loan, she and her colleague XXXX speak to me this way. It took the Store Manager and his female trainee 3 months to connect me to their manager, after repeated requests. He is XXXX XXXX, XXXX, in XXXX. I received the loan at the store on XXXX XXXX XXXX, XXXX, or XXXX XXXX, IL. On XXXX/XXXX/XXXX, the pay off is now {$980.00}. They refuse my repeated requests to show me how interest is calculated. Pls. expedite pay off as of XXXX/XXXX/XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief