Consumer complaint received 2020-12-23
Company: AmeriCash Holding LLC
State: IL
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Struggling to pay your loan

Complaint:
I unfortunately pulled amount a 2 loans to pay off my rent at the time. One was roughly around 400 and the other was estimated at 900. at the time I was struggling a bit during the pandemic to pay my rent due to me not being able to work. My daughters daycare was closed due to covid. I couldnt really make money at the time, so I took out a payday loan. I thought paying back XXXX overtime wouldnt have been so hard, but then I was attacked of course with 304 % of interest which ultimately made paying the debt back difficult for me. My daughter is still out of school, and since this pandemic I havent had steady transportation back and forth to work nor a steady and trustable sitter. Covid really made it things a lot harder. I guess I assumed at the times of the loans that I wouldnt still be going through a hardship months later. Ive called before once receiving letters that I might be put into collections if I didnt negotiate payments, or that they will reason with you depending on hardships. The first time I was called I was placed on a payment plan ... the next time I called after the next letter and explained to them that I wasnt able to pay the bill. I was told that garnishments will take into affect of i didnt come up with the XXXX $ to start off my new payment plan that already discussed I couldnt afford at the moment. Even when I said I didnt have the XXXX at the time, he threatened that if I didnt come up with a way, they would send letters out that morning. It really hurts because most companys had some type of covid relief, such as student loans, comed, and even housing finally came up with something to help people. Americash loans kept taxing on 304 % interest every single day since the summer, even though Ive explained countless times I cant afford it. I am still to this day 2/3 months behind on rent, and now the little times Im able to work actually .. they now have 2forms of garnishments sent to my employer. They also sent me letters threatening that if I revoke it, they will send me to court. I am now XXXX left in debt for payday loan, not to mention my rent, and Im still looking for steady transportation and a steady babysitter so I can be able to pay some of these bills off. I feel so horrible I took out a little over XXXX for rent and now I am being charged with thousands and still cant even afford rent. I wish this Americas loans took in consideration that I am definitely human and is in the middle of a pandemic. The fact Ive explained to them my issues and still have been taxed through the roof, had my wages garnished, and even failed to come up with an agreement with me is a lot. I dont want to be in unnecessary debt for more than what I even borrowed and I really dont want to have to apply for bankruptcy. I have few letters stating the same threats but I can load one at the moment. Ive once again tried to handle this on my own. If cfpb cant help me, I will be filing bankruptcy soon.

Company response to consumer: Closed with explanation