Consumer complaint received 2016-09-06
Company: Profit Services Group
State: DC
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Right to dispute notice not received

Complaint:
XX/XX/2013 I filled out a loan application for a {$3000.00} personal loan from XXXX XXXX XXXX. About 2 weeks later I received {$500.00}. I contacted the company and when would I get the remainder and was told " once I paid the {$500.00}. '' I was told the payments were {$40.00} dollars a month for every {$1000.00} borrowed. I paid the {$500.00} in about a month and then received the additional that I had, initially requested. Everything was fine, I was making my payments on time and, sometimes I would pay more than required. I paid the balance to less than half of the total of {$3000.00}. To this day, I do n't know what happened, I do n't understand why this debt was sold or assigned to a collections company. I was never late, I never missed a payment and was never contacted that there was any issues with my account. I did not even know that the debt had been assigned to a collections company until my credit was pulled by a car dealer. On my report with XXXX it says that I have a collections to XXXX for {$2900.00} and on my XXXX it says I owe XXXX and I only know that it 's Profit Services Group because of the name and address listed for this company. I was never notified by XXXX financial that my account was in collections nor was I ever notified by Profit Services Group that I owed them or anyone for that matter. I do not believe that that is fair to just tarnish someone 's credit without verifying with them about a debt and allowing me the opportunity to remedy the situation before they ruined my credit. I did not receive a phone call nor any piece of mail advising me that I owe Profit Services Group {$2900.00}, of which, the original creditor I had never been late with. My person who wrote the loan up for me, on behalf of XXXX informed me that several others whom he had written loans up for had been complaining about XXXX XXXX and how they had started collections efforts on a client who did not cash their check and sent the check back, as well as, people whom he said had expressed horrors of being over billed. I assure you that I am not making this up. I am not trying to bad mouth the company neither. I would like this negative entry removed off of my credit report immediately and I do n't feel that I should have to spend money to hire an attorney because a collections company is negligent with their reporting. The amount is wrong nor did I ever go into collections. If they would have contacted me before they just blatantly lied to the credit bureaus, which is another issue, How can these people destroy peoples credit. I 'm almost XXXX years old and I work hard to keep my credit record clean. Please, do not think that I 'm angry with you all, I know that you have this forum here to try and help me resolve this. It is just that every time I think of how they negatively affected my credit it disturbs me. I pray that you can help me resolve this, thank you in advance for your time and assistance with this issue.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed