Consumer complaint received 2020-05-19
Company: I.C. System, Inc.
State: UT
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I was in a car accident in XX/XX/XXXX, eventually I needed XXXX and that took place on XX/XX/XXXX at XXXX XXXX Hospital ( managed and billed through XXXX XXXX ). 

I had hired an attorney to help manage the accident claim ( as it was not my fault ). During this process, my attorney and his office worked on a settlement with the at fault parties insurance in order to get the medical bills paid. I had made arrangements with many providers, as had my attorney made contact with providers. 

In XX/XX/XXXX, I was contacted by I.C. Systems at the request of XXXX XXXX for a collection effort. However, this collection effort was invalid as arrangements were in place. At the time, I had asked XXXX XXXX to pull the account from collection as they would be getting a check from my attorneys office to pay a balance due with them ( in addition to the payment plan I was already on ). They pulled the account from I.C. Systems In XX/XX/XXXX. 

In XX/XX/XXXX my attorneys office sent a check to XXXX XXXX for the billed amount of {$1500.00} for the XXXX at XXXX XXXX Hospital dated XX/XX/XXXX. XXXX XXXX was aware this check was coming to pay the balance. XXXX XXXX got the check, however returned it to my attorneys off. 

Now fast forward to XX/XX/XXXX, I get a letter in the mail saying that I.C. Systems was going to be collecting on the account for the XX/XX/XXXX XXXX and this could negatively impact my credit. To no fault of my own, nor my attorney - XXXX XXXX rejected the check sent to them in XXXX to pay the bill. They then sent my account to collections - which they were not permitted to do as they had payment arrangements that they rejected. 

I am in the process of purchasing a home and any negative activity on my credit ( which currently my credit is great ) could impact that process and cost me financially in the short and long term, if not compromise my home purchase all together. This is unacceptable that they would send my account to a collections agency knowing they were getting a check, then reject the check and mail it back to my attorney ( who finally got the check back in XX/XX/XXXX ). 

I attempted to call and work this out with XXXX XXXX - they were disinterested in helping pull the account from collection even though they were at fault for the rejected check. I informed them I would file a complaint with the CFPB and told them I would be informing my attorneys office of their decision. I also contacted I.C. Systems and informed them of this information as well. 

I have contact my attorneys office, they are aware of this situation. I am considering legal action, as this should be a violation of the FDCPA and all parties who are in the process of collecting are in violation. Any impact this could have on my credit will not be acceptable, any delays in their further responses will not be acceptable. Any problems this may causes me to my home purchase, or my stress, time and effort spent on this will be considered by me in the process. 

Additionally, I have another bill with XXXX XXXX XXXX and XXXX. They were also sent a check in XXXX and have yet to acknowledge that check. They have sent me a bill stating that the account is in pre-collections. I have spoken with them about their billing and check as well as of XX/XX/XXXX. 

This is absolutely unacceptable. XXXX XXXX billing should be ashamed of themselves, as should I.C. Systems for being party to violations of the FDCPA.

I have asked XXXX to have a manager call me back as of XX/XX/XXXX. 

I ask the CFPB to investigate Intermountain Healthcares billing practices, and agreements with I.C. Systems. Their staff is poorly trained, and has no genuine concept of the FDCPA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation