Consumer complaint received 2015-04-29
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
My mortgage was transferred from XXXX XXXX XXXX to Carrington Mortgage last year. I never had a problem with XXXX. My first payment to Carrington was cashed, but not applied to my mortgage as they claimed it did not contain the supposed late payments they were owed. I continued to make payments to Carrington with no ill effects thru XXXX. On XXXX XXXX I recieved notice from Carrington for an amount owed to get current. I was confused as I had sent every payment in to Carington. Carrington then claimed that they had not applied any payments i had sent them and i was to send them back payments for over {$35000.00}. I thought it was odd and sent them the check for $ XXXX. Carrington returned the check on XXXX for over claiming that the amount was too large and needed to be sent by certified funds or wire. On XXXX I called Carrington to get wiring instructons to pay the amount due and was told by ( XXXX, no last name given when asked emplyment # XXXX ) I was now in Forecloure and certified mail was sent on numerous occasions although I nor my post office has record of same. I was also told by XXXX that as a result of Foreclousre action additional funds including attorney fees would be required and I would get a phone call with said amount within 72 hours. She also stated that a re-instatement procedure would be implemented so once they called me with required payment my mortgage would be re-instated. I never recived a call from Carrington within said 72 hours so i called them on XXXX and was told by XXXX, ( no last name or employment number, he didnt seem to know what an emplyment number was ) that " no new information was available and the amount owed was not known at this time '' .I asked who his supervisor was and he stated XXXX XXXX , but she was in a meeting for the rest of the day and she was currently unavailable. he also stated that he had left her a message to call me by the end of the day, I have yet to hear from XXXX XXXX. I also asked XXXX for a contact at the Foreclosure Attorney, they gave me the name and number of XXXX and XXXX. I contacted XXXX and spoke to XXXX, he told me they sent the reqiuired information to Carrington on XXXX. I again called Carrington on XXXX to verify that they recived the info from XXXX and they had no record. I finally talked to Carrington today XXXX as was told they did have the amount due information and it would be faxed to my personal fax number and mailed to my home address by certified mail. I have yet to recieve said information. I 'm just trying to make my mortgage payment and I want the amount due with instruction on how to pay same. I have not recieved any information on the amount due, attorney fees or supposed penalites that Carrington may be demanding. I 've done nothing wrong, Carrington has refused payment, has acted grossly negligent, lied on numerous occasions and failed to follow up when promised. I ask the CFPB to investigate this matter and advise on how i can be compensated and protected from future unfair treatment by Carrington.

Company response to consumer: Closed with explanation