Consumer complaint received 2016-05-17
Company: PNC Bank N.A.
State: MI
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
This company have no respect for customers, the ill, or the XXXX. On Monday XXXX XXXX, 2016 I went online to open an account with PNC Bank. I paid {$450.00} as a deposit to the account. After i opened the account PNC Bank refused to give me the account number and routing number and made me wait until Tuesday XXXX XXXX, 2016. On Tuesday XXXX XXXX, 2016 i was told by XXXX that my {$450.00} was still not available yet the bank where my debit card came from verified that they had already paid PNC Bank my money. PNC Bank have refused to make my funds available to me even though I told them I had a bill to pay as well as other important things to do. This company have fraudulently stolen my money and refused to give me access, an account number, and a routing number. I kept telling this company that due to me being XXXX I ca n't get to any of their branches which is why I opened the account online to begin with but I will NOT do business with any company the is Deceptive to the customers, Lies, steal from customers, and hold their money hostage. I would n't advise anyone to do business with this crooked bank because they are n't honest people. On Monday XXXX XXXX, 2016 when I called PNC Bank I was on hold for an hour i kept being bounced around from person to person, and by the end of the day I had been on the phone so long I became XXXX After how I was treated I 'll NEVER do business with this company and I would n't recommend them to anyone for business for anything. As of Tuesday XXXX XXXX/XXXX/2016 at XXXX XXXX. I was bounced around more than once, I was left with still no access to my {$450.00}, and I could n't pay bills nor could I take care of other important things I had to and this company did n't give a XXXX XXXX way or the other and within 24 hours they have tried to force me to go to XXXX of their branches when I made it very clear that I 'm XXXX and not able to get to either of their branches which once again why I opened the account online. I have health issues and I was kept on the phone for hours being transferred from this person to that person more than once. 

When I called in on Tuesday XXXX XXXX, 2016 I was once again put on hold for a very long time, their representatives always claim to be looking for a supervisor, and they do n't care if you 're on hold for an hour, two hours, or how long and it 's ridiculous that anyone have to be on hold for that long of time for anything. I do n't appreciate how I was treated especially as a new customer and it was n't right yet they think I 'll do business here. Each time I 've called PNC Bank all they 've done is transferred me from person to person and did n't resolve a damn thing for me. This company should n't even be in business and now I understand why they have such bad ratings and I wish I would 've went with my first instinct to check this company 's ratings like I would with any company I 've done business with before dealing with them. They have no respect for anyone ill or anyone XXXX, they 're LIARS, they hang up on people, and they all act just plain stupid. On Monday XXXX XXXX, 2016 XXXX XXXX told me that I would have access to my funds on XXXX XXXX, 2016 to be able to still pay my bill yet on XXXX XXXX, 2016 my funds were n't available and everyone at PNC Bank told me they did n't know where my funds were. I spent hours on the phone being bounced around and when I spoke to a XXXX earlier that day she told me as well she did n't know where my funds were and she did n't know when they would be available to me. Now I have {$450.00} that have been stolen by PNC Bank and I would n't dare think about doing business with a crooked company like this.

Company response to consumer: Closed with explanation