Consumer complaint received 2017-11-08
Company: CITIBANK, N.A.
State: NJ
Product: Debt collection
Sub-product: Credit card debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
MY NAME IS XXXX XXXX, THIS COMPLAINT IS ATTACHED TO XXXX # XXXX FILED XXXX/XXXX/XXXX 'ALSO SEE DOWNLOADED ATTACHED INCOMPLETE AUDIT FROM XXXX SAME VERSION AS XXXX ''. XXXX XXXX XXXX is XXXX the XXXX, XXXX when my payment is due. Since XXXX I 've been paying, inquired about answer why digital coupon for TEA KETTLE ( prior letter said coffee pot INCORRECT ) and a host of other things. 

XXXX XXXX 's Expeditiously responded to CFPB Negating and Contradicting my complaint. 

Hence, this is about the Profound Biases Devaluation and Treatment I continuously receive from Executives, Managers and Supervisors. 

Stance taken Principal, Lack of Respect, Violating my Rights, Profound Biasness Since XXXX all Supervisor 's and Rep 's made aware never corrected, answered, settled or simply called me back since XXXX according to FTC, FCC, FEDERAL CFPB including other statues and Law 's which protects Consumers. 

It just happen someone suggested to keep track calling in receipts. No harm. Proven Discrepancies has come up again. All I want IS THERE WRONG MADE RIGHT-I AM AN HONEST CONSUMER-I WANT TO PAY FOR WHAT IS MINE FROM, SALE, MD XXXX DR XXXX COUPON, REWARD ETC. I EARNED IT APPLY IT. 

I READ AND GO OVER EVERYTHING. IT 'S MY RIGHT TO BE THOROUGH-SO SHOULD THEY-IT 'S THERE JOB. IT 'S NOT THERE JOB TO DENY, ATTACK-DISPARAGE OR INCRIMINATE ME WHEN I HAVE MY RECEIPTS. 

XXXX IS FLAT OUT WRONG. WAITING UNTIL TODAY FOR ME TO NOT PAY. I 'M LIVID THEY DID THIS BEFORE. I WILL ALSO FORWARD THE LETTER WERE THEY HAD TO CREDIT ME FOR THE LATE FEE 'S AND MERCHANDISE FRAUDULENTLY AON MY ACCOUNT IN XXXX I WOULD 'VE HAD TO PAY FOR UNLESS I FOUND THOSE RECEIPTS THEREFORE, ANY RESPONSE XXXX 'S MAKE 'S TO CFPB RE : WRONG DOING ON MY BEHALF GIVE SPECIFIC 'S WHAT GIVE 'S THIS COMPANY THE RIGHT TO TELL ME I CAN NOT TALK, QUESTION, GET AN ANSWER, IN TIMELY MATTER, REGARDING MONEY I SPEND!!!! 

I TOLERATED TO MUCH NEGLECT I 'D SAY NOT CONTACTING CFPB LAST YEAR. APPALLED OCCURRENCE HAS TAKEN PLACE AGAIN WITH SAME INTENTIONS. 

Due to there mistakes it 's Audaciously written I 'm a problem BANNED FROM CONTACTING VIA PHONE? SLANDERED, CHARACTER ASSASSINATED, IGNORED, GIVEN HARD TIME CALLS DECLINED. 

There 's no Federal or Civil Law in place which states an Entity can Ignore going over or making corrections to a Consumer Accounts and/or Threaten me with LATE FEE 'S IF I MISS PAYMENT!! 

Also, l will forward letter sent to me stating. ( " We will no longer have contact by phone just email '' ). I never dignified response to with an answer. It was forwarded. 

My name has been Slandered, Negative comments are written via my account at times mentioned, very Hurtful and Embarrassing. Over an issue I Honestly did not create only wanted a Fair Resolution.
It 's Judging and Bias for any Reprensentative to bring up or manipulate a conversation regarding resolved  dispute clearly states no fault on consumer behalf.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief