Consumer complaint received 2016-03-27
Company: Santander Consumer USA Holdings Inc.
State: MI
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
I turned in my leased vehicle to the dealership , XXXX XXXX, and leased a new vehicle from them. Weeks later, XXXX XXXX stated i owed for damage to the turned in vehicle. Upon request they provided a damage report that was done weeks after I turned in the vehicle after they had driven the vehicle to a different state ( XXXX ). I sent them correspondence and they refuse to confirm receipt of the correspondence I sent and routinely contact me claiming they do n't have a written statement from me ... I will attach 2 letters that have gone unanswered : From : XXXX XXXX To : XXXXXXXXXXXX Cc : XXXXXXXXXXXX Sent : Thursday, XXXX XXXX, XXXX XXXX Subject : Attention XXXX XXXX XXXX XXXX, Per our conversation today, attached is a response to Chrysler Capital 's claim for damage dated XXXX/XXXX/XXXX. 

When XXXX XXXX called me on XXXX/XXXX/XXXX regarding this matter she was " unable '' to tell me if Chrysler Capital had received the letter and " unable '' to provide me with a method of sending her the letter. She stated only " upper management '' would know if a letter was recieved but would not put me in contact with them. 

Additionally , XXXX XXXX gave a copy of the letter to Chrysler Capital 's XXXX XXXX in person. 

I would appreciate confirmation of receipt of the letter. 

Thanks for your call, XXXX XXXX XXXX, XXXX Chrysler Capital XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX : Lease turn in XXXX XXXX XXXX XXXX Dear Chrysler Capital, On XXXX XXXX, XXXX I obtained a new XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, MI and during the transaction, turned in my XXXX XXXX XXXX in accordance with my lease agreement. The vehicle had no damage and XXXX XXXX took custody of the keys and secured the vehicle on their lot. 

Approx 1 month later I received a bill from Chrysler Capital for {$940.00} with the only explanation being " Excess wear and tear : Body Damage ''. Upon speaking with XXXX from Chrysler Capital on XXXX XXXX, XXXX I requested a detail of the damages and received same on XXXX XXXX, XXXX. 

The damages listed are from a report taken XXXX XXXX, XXXX ( more than 2 weeks after I turned in the vehicle to XXXX XXXX ) at a location in XXXX ( a different state more than XXXX miles from XXXX XXXX ). The report alleges damage that was not present on the vehicle at the time of turn in. 

Your request for excess damage is disputed and has been denied. Any attempt by Chrysler Capital to negatively affect my credit as a result of this un-supported claim will result in legal action for defamation of credit. 

I am currently driving my XXXX XXXX XXXX that I have either leased or owned. Through friends and family referrals, I am aware of numerous other Chrysler Capital former customers who have received what they believe are frivolous and predatory claims of damage to their vehicles from Chrysler Capital. Pending the resolution of this matter I will decide if contacting state and federal agencies regarding your company 's actions are warranted. 

Regards, XXXX XXXX XXXX XXXX XXXX, MI XXXX CC : XXXX XXXX

Company response to consumer: Closed with explanation