Consumer complaint received 2021-07-31
Company: ZIONS BANCORPORATION
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Confusing or missing disclosures

Complaint:
I XXXX XXXX a patient at XXXX XXXX XXXX XXXX on XXXX XXXX. XXXX  XXXX Made arrangement to go to the Nevada State bank on XXXX XXXX XXXX in XXXX XXXX Nevada XXXX NMLS # XXXX Phone:XXXX to cash my check. 

I injured my foot. I been hospitalized unable to cash my check for 30 days. 

The social worker XXXX and Ms. XXXX who use to work for banks. 

Informed me that every bank have ID verification book for each state Made transportation arrangements for me to go in a XXXX. 

I presented my California state government current ID Below enclosed picture of my ID along with the unsigned check for XXXX only. 

I were told they couldn't cash my check because I didn't have a government state driver license. 

I told the teller. I XXXX XXXX XXXX XXXX 

Then I were told I needed a passport. 

I'm a United States citizen born in Ohio. 
I don't keep nor have a passport. 

I don't travel outside of the country. 

It's at the bank " Discretion '' not to cash my check before the 90 days expire. 

I figure since my Employer bank with them. It shouldn't be a problem. 

I ask if to view a printed copy of your local branch policy. 

In order for me to get a better understanding of this policy. 

At this point. I'm feeling discrimination against. 

I felt judge as a disable, XXXX woman not well dressed. 

I felt discrimination against. I never heard of such of policy out of all my XXXX  years on this earth. 

Local Branch Manager XXXX XXXX assistant Branch Manager said she doesn't have to provide that for me nor a grievance Complaint form. 

This is why I'm contacting you. XXXX XXXX never explained to me. 

What was the bank branch " Discretion '' as to Why my " Employer '' local branch bank were unable to cash this check. 

It's a regular small amount Payroll check.

I asked. Could I just take the check and open up an account. I was Denied that as well.

Because I didn't have a driver license or passport.

I been having financial harassment problem from a XXXX XXXX XXXX AKA XXXX XXXX XXXX XXXX XXXX Studio City CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Attempting to use certain friends and family to block me from cashing checks. 

Probing into myself and daughter XXXX XXXX XXXX XXXX born XX/XX/XXXX social security benefits. 

They even commit fraudulent activity by filing with the IRS As if they trying to use the money connect to attack our finance to keep us away from our social security benefits and payroll checks. 

These people are schemers scammer need to be thoroughly investigate. 

Business XXXX and XXXX XXXX need IRS Audit and XXXX XXXX  XXXX XXXX try to still my daughter XXXX XXXX XXXX XXXX business name. 

Great possible. She's the one file IRS claims. 









On Fri, XX/XX/XXXX, XXXX XXXX  XXXX XXXX XXXX wrote XXXX I XXXX XXXX a XXXX  at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Made arrangement to go to the Nevada State bank on XXXX XXXX XXXX in XXXX XXXX Nevada XXXX NMLS # XXXX Phone:XXXX to cash my check. 

I injured my foot. I been hospitalized unable to cash my check for 30 days. 

The social worker who use to work for banks. 

Made transportation arrangements for me to go in a wheelchair. 

I presented my California state government current ID Below enclosed picture of my ID along with the unsigned check for XXXX only. 

I were told they couldn't cash my check because I didn't have a government state driver license. 

I told the teller. I don't XXXX XXXXXXXX XXXX. 

Then I were told I needed a passport. 

I'm a United States citizen born in Ohio. 
I don't keep nor have a passport. 

I don't travel outside of the country. 

It's at the bank " Discretion '' not to cash my check before the 90 days expire. 

I figure since my Employer bank with them. It shouldn't be a problem. 

I ask if to view a printed copy of your local branch policy. 

In order for me to get a better understanding of this policy. 

At this point. I'm feeling discrimination against. 

I felt judge as a disable, XXXX woman not well dressed. 

I felt discrimination against. I never heard of such of policy out of all my 54 years on this earth. 

Local Branch Manager XXXX XXXX assistant Branch Manager said she doesn't have to provide that for me nor a grievance Complaint form. 

This is why I'm contacting you. XXXX XXXX never explained to me. 

What was the bank branch " Discretion '' as to Why my " Employer '' local branch bank were unable to cash this check.

It's a regular small amount Payroll check.

I asked. Could I just take the check and open up an account. I was Denied that as well.

Because I didn't have a driver license or passport. 

been having financial harassment problem from a XXXX XXXX XXXX AKA XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Attempting to use certain friends and family to block me from cashing checks. 

Probing into myself and daughter XXXX XXXX XXXX XXXX born XX/XX/XXXX social security benefits. 

They even commit fraudulent activity by filing with the IRS As if they trying to use the money connect to attack our finance to keep us away from our social security benefits and payroll checks. 

These people are schemers scammer need to be thoroughly investigate. 

Business XXXX  and XXXX XXXX need IRS Audit and XXXX XXXX  XXXX  XXXX try to still my daughter XXXX XXXX XXXX XXXX business name. 

Great possible. She's the one file IRS claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation