Consumer complaint received 2020-10-04
Company: U.S. BANCORP
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Reliacard has basically stolen my money. About a month ago when I first received my benefits from pua shortly after my entire family has contacted XXXX  and were XXXX XXXX for days and my brothers who have XXXX are still feeling symptoms who I am taking care of. I made a transfer to my personal bank after receiving the card and three days later without any notification they had restricted my account. I spoke to a rep and he said it was because of a transfer and asked for me to send in a piece of mail with my ID and SSN through fax which I Did. I called back a week later and the next rep informed me I need to send it again because it was not legible. That apparently wasnt the case because I did a and a week later I called the rep I spoke to said that they didnt say it wasnt legible and I needed to send in tax documents. The reason I also applied for pua is because of insufficient work history. I was XXXX XXXX XXXX as a side XXXX  and XXXX  for XXXX XXXX  I can not get a w2 or any form of tax documents because I did not make XXXX that year they said a paystub would be okay so I sent them my bank statements that show my direct deposits and they did not accept that. How am I supposed to get a paper paystub when Im receiving direct deposits from an online e-commerce site. I wrote them a letter which I will attach to this stating that I dont have a w2 and that is not a requirement for me. I called them literally at least 100 times each time the reps say the same thing finally I asked for a supervisor and she said we will not work with you and basically she doesnt care and banged the phone. I was not rude I was just explaining what I receive. My bills have not been able to be paid and Im relying on my gf while there blatant stealing my money and based on the XXXX  website and XXXX tons of others. I have over XXXX in unemployment that Im entitled to being stolen from me. My unemployment is in good standing there are no issues this is all on the bank side Ive called pua multiple times and they just put a note on my account for a supervisor they say there is nothing they can do there is nothing wrong with my claims and us bank reliacard is a separate entity and all they can do is send it to their audit team to reach out to reliacard but will take a while because there is so much going on and advise me to take this up with usbank. They say I am not the only one this is happening too and are aware of the messed up situation. I continue to call reliacard and I get reps who pick up they are clearly high on XXXX they laugh as they hang up and I practically get cursed out by a supervisor for explaining that I need this money and that I can verify some other way but I do not receive w2s and that my bank statements they viewed show my direct deposits which is basically a paystub. This is straight theft and Im thinking about filing a small claims or class action in court please help me get my reliacard activated or my benefits another way this bank is clearly corrupt and they are messing up my life. Ive contacted state reps and XXXX with no help Ive contacted the treasury and was told I would receive a call back to help but a time was unknown that was a week and a half ago still no phone call

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation