Consumer complaint received 2016-10-28
Company: BBVA FINANCIAL CORPORATION
State: ND
Product: Credit card
Issue: Credit determination

Complaint:
In my previous CFPB case number XXXX narrative, I assert that the XXXX advised me that BBVA Compass Bank - CREDIT CARD XXXX XXXX XXXX AL XXXX, phone number ( XXXX ) XXXX [ account date opened XXXX/XXXX/XXXX ] blocked my ability to get loans, possibly indefinitely. The letter attached is the proof for my complaint from the XXXX does mention BBVA Compass in the denial of my loan request. According to the letter dated XXXX XXXX, XXXX, the XXXX has provided specific reason my application was denied. The specific reason states : Trade Line COMPASS BANK - Charge Off in the last 5 years. 
In XXXX XXXX, I inquired about this account concerning an error on my bill. BBVA Compass Bank would not talk about the details of the matter at hand or the account 's history. 
I followed up with a letter dated XXXX XXXX, XXXX. This was in reply to the XXXX XXXX, XXXX letter sent to me. At this point in time had XXXX cycles of six months minimum payments made to request the APR to be removed from this status so I can pay off this debt. I was never over 60 day past due. The account was closed XXXX XXXX. I received no notice of the right to dispute the closing, the no opportunity correct the XXXX charges, and removed the reasons from XXXX Accounts Last Reported In Delinquent Status Proportion Of Balances To Limits On Bank/nat'l Rev Accts Is Too High Amount Owed on Revolving Account Is Too High that put the account in that status. 
Please look at XXXX action taken by BBVA Compass Bank. 
My case never went into debt collection. I was receiving updated credit cards during the years XXXX, and I had purchasing rights see XXXX XXXX billing statement. 
The actions taken by BBVA Compass Bank went as follows : '' In XXXX XXXX, your account was forwarded to our Collections Department due to nonpayment. Our Collections Department contacted you twice between XXXX XXXX, XXXX and XXXX XXXX, XXXX in an effort to collect a payment from you. According to the notes on the account, on each occasion you requested the Bank to send any information regarding the account to your address of record and directed the representatives to contact your attorney. Based on this information, the account was noted that you were seeking legal counsel. Because your intentions with the account were unclear, our Bankruptcy Department monitored the account for Bankruptcy filings until the account was charged off on XXXX XXXX, XXXX " In XXXX, I was never notified about the Trade Line : COMPASS BANK - Charge Off in the last 5 years. The opportunity to reduce the APR never was given afforded to me. I requested the Bank to send any information regarding the account to my address of record and have the representatives to contact me and my attorney. This was never done. The final total amount of the debt claim and what interest rate the debt will be paid was never stated by BBVA Compass. 
Lastly, I have learned that the product and service [ an open-line capital account : line of credit with no collateral ] I was paying for in XXXX from BBVA COMPASS was unauthorized/illegal to sale via the Federal Reserve System FED Laws. BBVA COMPASS was paid directing by the FED to close out all of its accounts of this type in XXXX XXXX and directed to no longer sale this product to the public. 
Please evaluate my case in regards to the Credit Card ACT and FEDERAL RESERVE SYSTEM 12 CFR Part 226 [ Regulation Z ; Docket No. R-1370 ] See 226.9 ( h ) ( 2 ) ( i ), ( h ) ( 3 ) ( ii ) .Truth in Lending Law.

Company response to consumer: Closed with explanation