Consumer complaint received 2022-08-14
Company: Bread Financial Holdings, Inc.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
This is not duplicate issue. Its ANOTHER issue. 
At the end of XXXX I was closing on an RV loan and a truck loan, as well as a business loan. My scores were critical and I depended on the fact that Comenity would properly report a proper billing cycle according to their policy and procedure and pattern they have operated on for 19 months. Especially since I was unable to access my account or speak to Comenity customer service for well over 30 days. 

On XX/XX/2022, Comenity denied me access to my account and denied me access to customer service. I had not way of communicating with Comenity to CONFIRM that Comenity 's billing cycle is still THE DAYS OF THE MONTH. Same as they have operated for 19 months. ( i.e. XXXX has XXXX  days, XXXX has XXXX  days, billing cycle is 30 days, XXXX has XXXX  days ). Comenity representative ASSURED me on a recorded line that it was in fact the same policy. This was CRITICAL to me being able to zero out my balance reported to the credit bureaus. 

On XX/XX/2022 I was unable to pay my bill in full. 
On XX/XX/2022 I was unable to pay the full balance only partial before it logged me out and I was unable to gain access again. 
On XX/XX/2022 After MANY attempts to gain access to my account to pay the rest of the balance, it finally let me and then logged me out again with no access to verify payments submitted. 

On XX/XX/2022, I received notice my score dropped by XXXX points. At the time I was unaware that they decided to change their billing cycles from " days of the current month, to XXXX  days '' I still had XXXX access to my banking and credit card statements, which should be deemed unlawful. 

I was unable to close on my loans. 

After much complaining, Comenity 's " courtesy '' was to randomly report my account balance THE DAY BEFORE THE XXXX DUE DATE, which they knowingly and with reason to believe it would harm my score again for XXXX, instead of just reporting statement closing date balance. I do believe this was in retaliation to my many emailed compliants. There was NO REASON to report my balance on the day before the due date, instead of waiting to report my balance along with all the other consumers. 

I also found out from XXXX they REFUSED to answer my dispute so XXXX was forced to delete my perfect payment history and lowering my credit utilization. 

So they are picking and choosing when to report my credit bureaus but not others? I have asked SEVERAL times for their policy on reporting to the credit reporting agencies and they refuse to tell me or give me the policy that is NEGATIVELY IMPACTING MY CREDIT REPORTS. 

Did everyone get a balance reported on XX/XX/2022, when the due date is XX/XX/2022? Should I have not been notified? or given a choice since all of this is THEIR default and unlawful behavior? 

On or about XX/XX/2022, on a recorded line, the customer service agent ASSURED me and CONFIRMED TO ME, that my balance would absolutely be reported on the statement closing date just like every consumer for XXXX XXXX account XXXX I made sure it was XXXX. They were dishonest and lied to me. 

I just received a notice AGAIN that for XXXX that as " ANOTHER COURTESY '' they will be randomly reporting my balance again, and not reporting XXXX statemen billing date AGAIN. So they get to choose which balance they see fit, harming and damaging my changes at my loan for now 60 days. 

Why am I being discriminated against? I feel it is retaliation for standing up for myself and my financial loss. They continue to lie to me, telling me they will do one thing and then completely doing another.

I am asking you to step in with a cease and desist. Hold them accountable.

Company response to consumer: Closed with monetary relief