Consumer complaint received 2020-10-01
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Monday XX/XX/2020 while I was at work, physically unable to be at the bank, a {$6500.00} withdrawal was made from my Chase account in person in the branch with a teller. Afterward, they took my card to the ATM and pulled out an additional {$340.00}. Someone stole my debit card and used my pin to withdraw the money. On top of this, on the same day, a fraudulent check of {$2000.00} was deposited into my account I let them know this wasnt my doing as the check didnt even have my name on it. I reached out to the addressee of the check only to come to a dead end. I also called the number of the people to which the check belonged to ( the phone number was printed under the names ) but the line was busy and never rang through. 
I filed 2 claims with Chase : one for the {$340.00} and one for the {$6500.00}, which required a police report, and both claims were denied due to pin authorization despite the blatant fraudulent activity going on with my account. I asked them to check the identification that was given inside the branch to show that it wasnt me ( because I have my identification in my possession ) and I was told that because the pin was authorized, no additional identification was needed. The bank teller gave away {$6500.00} without checking any sort of ID so basically I could go into the bank with my moms debit card and wipe her account clean just because I know her pin number? That isnt safe ... at all. What bank doesnt check identification when withdrawals are being made in person? I asked them to check cameras at the ATM and at the branch to prove that it wasnt me and I was told they were not going to do that because the pin was authorized. Regardless of the pin being authorized, someone should have checked identification before emptying my bank account to a stranger. I pulled out ~ {$3000.00} back in XXXX and I had to verify pin, show 2 forms of ID, and give a code sent to my phone by text. When someone drained my bank account, I didnt get a single notification. I didnt find out until the following Tuesday XX/XX/2020 when I logged into my online banking and had {$4.00} left in my account. 
I asked them to please help me I dont have any extra money and I have numerous bills due I was told there was nothing else they could do for me. I asked to speak to someone else, I was told there was no one else I could speak to. I was advised to go to the police station, so I did, and they sent me away saying I need to go back and talk to the bank. I am not understanding how I trusted this bank with my money and they gave it away like it was nothing .... and theyre leaving me with nothing .... {$6800.00} missing from my bank account and they wont do a single thing for me. They wont even check the cameras. I am shocked at how poorly this situation is being handled as I had high hopes Chase would come through with MY money that they gave away. It is now XX/XX/2020, 10 days since all of my money has gone missing, and I am struggling when I shouldnt be. I shouldnt be without money right now worrying about how Im going to feed my dog, pay rent, my car note, my phone bill, and my internet ( I am a XXXX  so internet access is very important ), all of which is either due today or already past due. Somebody please help me.

Company response to consumer: Closed with explanation