Consumer complaint received 2022-08-23
Company: ALASKA USA FEDERAL CREDIT UNION
State: AK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Problem getting a working replacement card

Complaint:
I have banked with XXXX XXXX for many years and have been going through ID Theft, Data Breaches, Cyber crime and am being tormented to this day and it started in 2019 if not earlier without my knowledge. My bank has told me they would not issue me another debit/credit card if this one is changed again because of reporting transactions that are not mine/fraudulent. My visa was taken out of my hand by a gentleman behind the desk and said they would not issue me another visa. I had gone down to XXXX to visit my 'sdaughter and went to the headquarters and they issued me another one without question. The bank has begun to treat me like i am the criminal. And now i am penniless because i am afraid to report my desputes that are clearly not my transactions, in fact have another person 's name from a XXXX and they refused to dispute it because i said i did not know that person, it was initials only and then i realized that may be my daughter and the bank now will not dispute my disputes. They told me because of IDentity Theft that i can't use the online banking and that made it hard becasue i had to go in every two weeks to get statements and now my visa has gone over the limit because i have NEVER gotten a statement from the bank so i dont know what is going on with my visa and i talked to a gentleman named XXXX at the XXXX and he admitted it had been the banks fault for not sending me statements when all i have been doing is paying on it and paying and now it is over the limit and i have not really used the card. I have a credit line there as well and since i have no money i have been using that to live on and the interest is so high i can't get ahead and don't know what to do and the bank is just making it worse by treating me like a criminal. They say " you have been diputing on my checking account for years and that is correct and they have given me the credits every time except now they wont help me at all. With the intimidation i have quit disputing. And now i am under, my credit has taken a hit and there are other credit cards created in my name that are not mine. Please help me it has all ruined a 25 year relationship and i have minimal income from SSD and have to relocate at the age of XXXX and i dont know how i am going to live or how i will survive. If you have any help please let me know as soon as possible My name is XXXX XXXX, XXXX XXXX XXXX XXXX, Alaska XXXX XXXX email : XXXX Thank you very much and i am not sure i explained everything. I need to mention that i have been reporting the ID Theft and cyber crime to the XXXX XXXX, the FTC, XXXX, and the XXXX to no avail. I have been hung up on by the FBI twice and i can't handle the people who now control my devices. I know it sounds crazy but its been a long XXXX XXXX and can't take it anymore. Some people dont ' even believe me and think all of a sudden i have lost my mind, but i know what i know, it deal with torment o

Company response to consumer: Closed with explanation