Consumer complaint received 2022-11-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
I have spoken with you guys before about this complaint against back of America I have found a claim with them on XXXX XXXX which they have changed my date to XXXX XXXX and the same day I filed the claim with them they placed XXXX  the claim money to my account in the negative and the reason why they said they did this is because they gave me a provisional credit but the reason why I file the claim because I didn't get a professional credit and also I asked them repeatedly for my bank statements they sent me a link which I couldn't get into at all so I called the number on the back of the card to receive the information that I was looking for and I ended up getting two white envelopes of mail that I wasn't supposed to get that proves that they're still using their automated for all filter that they blacked out my social security number in my name on the top of every paper they also falsify my paperwork that I sent to them and they use envelopes taking off my claim numbers off the top and put in there on two claims to my account that they wanted to use which one of them I didn't even file also and there was a letter that they claim came from CBPF I called cbpf and a informed me that that letter was not there letter they never written that letter. It's been a year now since I filed the claim with them it took them 11 months to get the XXXX  off of my account with the claims that they took for my account that they paid me but took it right back out of the XXXX  they had on my account in the negative. Then they sent me another card. And on this card was no money . I ordered four different bank statements and when I got them there was actually four different bank statements one was the 19 pages the first one the second one was 14 pages the third one was five pages and this one that I just received was only four pages they did things to my account without letting me know what was going on or nothing the only way I find out if I called him which I called them numbers and numbers of times daily or I call them almost every single day and now they want when I ask the questions about the paperwork I received they hang up in my face they laugh in my face when I'm telling them that I'm sleeping in my car on the streets now they this bank is is unbelievable and now they're putting fake websites on the pay on the XXXX  account about what was the injunction of Bank of America and on that in junction is a bunch of lies that they're telling that they say the judge said which is untrue they have fake courtesy currency exchange stuff on their website a bunch of lies basically and I found out they lying about the cfpb to get whoever they're sending the XXXX documents is where they were sending the mail to but I took the sticker off the envelope and looked up the address up under it in it it belongs to some lady named XXXX XXXX and her husband XXXX XXXX and XXXX XXXX was on the government watch list another Federal agency watch list also and I called the number that was their number and XXXX  answered the phone and he told me that he used to work for Bank of America but he retired but he asked me to send him something that paperwork ahead and I told him no and to come to find out XXXX XXXX is supposed to be disease also and then they had XXXX  kids XXXX wrote her XXXX brother I was unable to find them though it's been a year and this Bank haven't gave me one dime of my money and I am now out on the street sleeping in my car and it I can't even sleep in my car I haven't been sleeping almost a week now this I don't know what's going on with this bank but it's a lot of stuff going on with this paint that's not right and I have proof and I looked up most of the things I'm telling you about I have the paperwork to prove everything that I'm telling you about and you can look on XXXX  on their website and you can see all the lies they're telling on different peoples and what they did to them they told me that the latest with my money was being investigated by the mr18 which doesn't exist but they put a fake website up saying that they were XXXX  and they help Banks and the XXXX informed me informed me that they are not associated with any kind of bank they take care of health people medications that's back do on medications and stuff like that but they put a fake website up about an XXXX  and I called the numbers that was on there which I'll start with XXXX  and none of them exist the address is XXXX exist that's on that account either so I knew it was Bank of America who did it but this bank is just lying about everything and they have no heart no respect of what they're doing to people and how they're putting people out on the street it's just terrible and I never been on the street in there in my life this is my first time being I don't understand actually have to sleep in my car but I haven't been asleep because I'm afraid to sleep in my car because wherever I go it seems dangerous to me and I just started receiving disability because of my anxiety and in a couple of other health problems I'd rather keep private but whatever is going on is because of this Bank they have put me through XXXX they have called the cops to my house twice told the cops I said I was going to XXXX XXXX with the false agonization they lied to me continuously about my account and why they put money on my account they told me they close one of my claims eight times and one of those times they've been closed the claim before I even found it so I don't know how that happened they told me they closed it on the XXXX I didn't follow it until the XXXX so I don't know what's going on with that but this bank is full of lies and and dishonest and and there's no trust with his back I don't trust nothing they tell me anymore I don't trust nothing they do and all also this bank is letting us talk to people from all over the United States of America we're giving people in XXXX XXXX  or getting XXXX XXXX XXXX we're giving all these people our social security number and ID and all that stuff are personal information in different cities and different states and I don't understand that because they all have different rules for their Bank so I don't understand why we have to give our information to people all over and I talk to everybody in mostly every state besides California but the people I have been talking to is basically the same people they just lie about their names and what state they're in again and that is totally unacceptable they never once investigated my claim starting at the very beginning of my claim they never once investigated my claim because I called them at XXXX at night to file the claim on the XXXX XXXX in the morning I was XXXX my whole claim was placed to my account in the negative so I don't understand what kind of investigation they did in 2 hours to place it to my account like that and now they keep telling me my claim is being the best of bloody by somebody that doesn't even exist I looked them up it doesn't even exist the phone numbers on their account doesn't exist and I hope that this information that I'm giving to you guys will help you all figure out what's going on with this place I'm just tired of going through what I'm going through with this bank and I'm just they sent me to the hospital and a XXXX cuz they wouldn't even send my money for my medication to The XXXX XXXX with my medications come to they have another once gave me one way Penny of my money also on my bank statements they had that they gave me XXXX XXXX  his credit with his cash I never received any cash from that bank whatsoever and now my account is at XXXX  and they refuse still to get me money and they refuse to tell me the truth about anything I asked him about so can you please help me and I hope this information I have this lady to you guys will help you thank you very much okay

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief