Consumer complaint received 2015-08-12
Company: Ocwen Financial Corporation
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Ocwen Loan Servicing , LLC first mishap with my account started with my XX/XX/XXXX payment which was increased from {$5600.00} to {$7400.00}. This was an astronomical increase of {$1700.00} without any notification to me. I made my regular monthly payment of {$5600.00} since I was unaware of the increase. My payment was returned by Ocwen Loan Servicing , LLC . I contacted Ocwen Loan Servicing , LLC to find out why and at this time learned this was due to a shortfall in my escrow account. As a result of Ocwen Loan Servicing , LLC failure to provide me with timely notification of this escrow shortfall which resulted in an increase, my XX/XX/XXXX payment was late. 

I was working on getting my account back to timely payments when Ocwen Loan Servicing , LLC returned my XX/XX/XXXX payment on XX/XX/XXXX. I contacted Ocwen Loan Servicing , LLC to understand why and was told the account was 90 days past due. My account was 90 days past due because Ocwen Loan Servicing , LLC had failed to post my XX/XX/XXXX payment which was paid on XX/XX/XXXX. I was told by the Ocwen Loan Servicing , LLC representative XXXX that my XX/XX/XXXX payment which was not posted to my account was returned due to insufficient funds. I explained to XXXX that the funds left my account through auto debit and enough funds was in the account as well as an over-draft protection to cover any short-fall. Ocwen Loan Servicing , LLC also had not returned the XX/XX/XXXX payment to me only the XX/XX/XXXX. I was placed on hold for several minutes and then told by XXXX that my XX/XX/XXXX payment was never posted to my account by Ocwen Loan Servicing , LLC . They would correct their error and needed a few days to update the account. I told XXXX I was about to make the last payment needed to bring my account up-to-date that night and was asked to hold the funds for the next few days until the misplaced XX/XX/XXXX payment was posted to the account. Ocwen Loan Servicing , LLC returned my XX/XX/XXXX payment a few days later and failed to post my last 2 payments ( XX/XX/XXXX & XX/XX/XXXX ). Had these payments been posted on time by Ocwen LoanServicing, LLC, my account would have been only 30 days behind. As a result of Ocwen 's failure to post my XXXX & XX/XX/XXXX payments on time, my account became 90 days behind and Ocwen Loan Servicing , LLC declared my account in default. 

I have applied for a mortgage modification with Ocwen Loan Servicing , LLC that started on XX/XX/XXXX and I have spent several months updating my documentation for Ocwen Loan Servicing , LLC and weekly calls to find out the status of my modification. After a year and a half, XX/XX/XXXX of updating documentations and weekly phone calls, Ocwen Loan Servicing , LLC denied my application for a mortgage modification. I was told the reason for the denial was because " my Investors do not allow modification ''. I was denied a mortgage modification not based on my qualifications, the ones outlined in the Mortgage Modification Program but based on my Investors decision not to participate in the Mortgage Modification Program. As a result of the mismanagement of this account by Ocwen Loan Servicing , LLC, I have been suffering economic and emotional hardship.

Company response to consumer: Closed with explanation