Consumer complaint received 2021-11-17
Company: HW Holding, Inc
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I applied to multiple rental properties, repeated denials. A couple advised they would work with me, requiring a higher deposit, one wanted a co-signer. 

XX/XX/XXXX is when I found out exactly what was showing up on my background. One of the properties advised XXXX XXXX XXXX. ( my former residence ) was showing on my background check hindering me from renting. I chose to move from XXXX XX/XX/XXXX. Yes, I did sometimes pay rent late. Ive been a caretaker of my mom for a short period & decided to look for a rental. XXXX has NOT sent me anything personally since I moved, OTHER THAN the court filing from XX/XX/XXXX in the XXXX XXXX XXXX, XXXX XXXX, MO XXXX. 

There IS another name associated with the court filing. However, XXXX XXXX XXXX, XXXX XXXX XXXX. did not file XXXX proceedings on. They filled those proceedings under my name ONLY. XXXX XXXX XXXX  was listed on the lease at the time of moving. XXXX XXXX XXXX  is listed on every page of the court filing from XX/XX/XXXX. 

XXXX XXXX XXXX. automatically somehow forwarded an amount to Hunter Warfield ( collection agency ), XXXX, FL under MY name only for {$1700.00} ( acct # XXXX ) Mind you, I did receive 1 notice from Hunter Warfield in XXXX ( approx ). After the frustration of constant denials & requirements of higher deposits on rentals. Absolutely not. I called XXXX XXXX XXXX XX/XX/XXXX, the new rep acted as though she could not remember the correct number to provide me of who to speak to to pay off an old balance. So she said to call Hunter Warfield. 

Annoyed, I called & spoke with XXXX Hunter Warfield who initially stated the amount was $ XXXX. Shocked I disagreed, settled for {$1700.00} plus {$9.00} processing fee, paid in a lump sum THAT day. I was advised it would take 2 days for the XXXX XXXX. to XXXX  out the balance & produce a receipt for upload. He provided me a Pin # for the upload to log back in & obtain on their website ( www.payhwi.com ) Its almost ( VERY CLOSE ) to 30 days later, I have not received anything via USPS or email or via telephone from XXXX XXXX. XXXX. or Hunter Warfield that this will be completely removed from my background. Why is it still there? I have the receipt. Thats fine. But its not ok, due to Im producing the receipt up front & this is STILL hindering me. 

Was a collection filed against XXXX XXXX XXXX? Why was only I responsible for this? I paid it & its still causing havoc on my life. Its unacceptable. I should not have been solely responsible when on ALL paperwork theres XXXX names but when submitted to Hunter Warfield, apparently XXXX XXXX XXXX. only provided MY name? Not XXXX XXXX XXXX  too? Is that legal or acceptable? I also have attorneys that XXXX waiting to hear back from on this on if I have to file a small claims case. 

I do not have money to give away when there were XXXX parties involved. Its called accountability. Thats on my part, XXXX XXXX XXXX  AND XXXX XXXX XXXX  when submitting collection information correctly to Hunter Warfield AND the XXXX Judicial Circuit, XXXX XXXX, MO XXXX. When & how did XXXX XXXX XXXX  name disappear? Making me be responsible solely? Who is responsible for givingc me that information & XXXX that money back being that the collection agency did not go after him, nor are they appearing on his background. XXXX is appearing on mine. 

UNACCEPTABLE! People need every dollar they earn these days. Its a Pandemic.

Company response to consumer: Closed with non-monetary relief