Consumer complaint received 2016-10-26
Company: CITIBANK, N.A.
State: NJ
Product: Money transfers
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
Dear XXXX, Complaint against CITIBANK, XXXX, hold client 's money which was wired from XXXX to XXXX more than fourteen days and did n't forward money to final beneficiary me XXXX XXXX account XXXX XXXX XXXX, XXXX. 
Further more, CITI Bank never forward money to my account XXXX XXXX XXXX, sender recalled money back and CITIBANK will charge money to sender for recalling money back and may takes another 10 days.It is very ridicules and very bad practice. 
The sum of XXXX {$5500.00} with all charges paid upfront was transferred on XXXX XXXX XXXX by XXXX Bank, XXXX to my account with the XXXX XXXX XXXX on behalf of my partner, a XXXX XXXX XXXX. 
The compliance queries raised by Citibank were dealt with by XXXX Bank on XXXX XXXX and XXXX XXXX respectively certifying the status of the sender, XXXX XXXX XXXX XXXX and the source of the legitimate funds ( savings accounts ) .CITIBANK has not raised any subsequent queries nor have they forwarded the funds to me as beneficiary to the XXXX XXXX XXXX XXXX 
I am a XXXX XXXX. My partner, XXXX XXXX XXXX XXXX and I have jointly bought a condominium in XXXX XXXX XXXXXXXX in XXXX XXXX. He did fund transfer before which was never more than three days to my XXXX XXXX XXXX account. 
I am concerned that CITIBANK has still not forwarded or routed the funds to my bank, XXXX XXXX XXXX without giving my partner 's bank any explanation even after all due diligence were complied with. 
As a result of this undue delay, XXXX XXXX has now requested his bank to recall the funds from CITIBANK, XXXX with full compensation. It appears that CITIBANK will deduct expenses and charges even though these were paid upfront before sending the monies back and at their timescale! This practice is unacceptable in international banking especially when the problem lies with CITIBANK. 
My partner, XXXX XXXX is currently here in the XXXX to be with me and he needs the funds to cover the expenses of the refurbishing of the jointly owned condominium in Florida. 
Details of Transaction and Transfer of Funds from XXXX XXXX to the XXXX XXXX XXXX. 
XXXX. SENDING BANK : XXXX XXXX BANK XXXX, XXXX XXXX. SENDER : XXXX XXXX XXXX BANK DETAILS : REF : XXXX XXXX SENDER 'S REF : XXXX XXXX DELIVERY REF : XXXX DATE OF TRANSFER : XXXX XXXX XXXX TRANSFER INFO : REQUESTED AMOUNT XXXX {$5500.00} RATE OF EXCHANGE XXXX XXXX XXXX CONTRACT : XXXX BANK XXXX CHARGES : GBP XXXX AGENTS BANK CHARGES : GBP XXXX AMOUNT DEBITED TO XXXX XXXX 'S ACCOUNT : GBP XXXX XXXX. THE SUM OF XXXX {$5.00} WAS SENT TO THE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CITIBANK XXXX corresponding bank of XXXX for the BENEFICIARY, XXXX XXXX XXXX. BENEFICIARY 'S ACCOUNT : XXXX XXXX. ROUTING NUMBER : XXXX MONEY TRANSFERRED ON XXXX XXXX XXXX FUNDS ARRIVED IN CITIBANK ON XXXX XXXX XXXX QUERIES RAISED BY CITIBANK ON XXXX XXXX XXXX XXXX BANK RESPONSE ON XXXX XXXX XXXX XXXX BANK RESPONSE TO COMPLIANCE ON XXXX XXXX XXXX XXXX XXXX MADE SEVERAL INTERNATIONAL CALLS TO HIS BANK IN THE XXXX TO XXXX UP THE PAYMENT TO THE BENEFICIARY. 
XXXX XXXX EMAILED HIS BANK TO RETRIEVE THE MONIES HELD BY CITIBANK WITH COMPENSATION FOR NON DELIVERY OF THE SAID FUNDS TO THE BENEFICIARY ACCOUNT ON XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation