Consumer complaint received 2023-04-07
Company: Paramount GR Holdings, LLC
State: NC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Struggling to pay your loan

Complaint:
Narrative and Pictures of Damages of CFPB Claim ( Documentation will be found, via attachments, indicated in the parentheses within this narrative plus additional supporting DETAILED attachments are included separately after the claim submission. ) The following narrative must be told, in full, to understand the gravity of this entire ordeal and how it relates to the loan. 

I purchased solar energy  from XXXX XXXX XXXX to save money and help the planet. XXXX  assigned my financing to GoodLeap Finance. Disastrous consequences started immediately after installation. These devastated my finances, home, state of mind, and well-being. Interactions, conversations, names, and dates are documented in the ( XXXX 's. ) I can't stress how critical these are to my case, so I appreciate your kind attention. 

False promises by XXXXXXXX  salesperson were unethically misrepresented. Had I known the truth, I would not have signed up, knowing Id never been able to afford it. Very quickly the five biggest financial reasons I signed up for, evaporated to crushing effect. These false promises were repeatedly and deceptively emphasized as part of the program. ( XXXX. 1a False Promises, 1b Promised Incentives from the salesperson, XXXX XXXX ) Next, XXXX  techs found major damage on the roof and inside my home, due to faulty installation. These findings were verified and confirmed by two XXXX  tech teams, XXXX  insurance adjuster, and two contracting companies that XXXX had selected to inspect and submit quotes, as well as, my personal homeowners insurance adjuster from XXXX XXXX. ( XXXX. 1c XXXX XXXX Inspection, 1d XXXX XXXX Estimate ) The XXXX  electrician negligently added extra wiring inside my house, above my original breaker box by means of cutting a large unorthodox section out of my dining room wall. This was to ostensibly boost my already full-capacity system. I questioned this because it didn't seem up to code. ( Picture XXXX, Unorthodox Electrical Wiring ) Proved Damages Caused : * Extensive roof damage, * Leaky attic, ceilings, and wet insulation, * Mold damage, * Electrical problems, * Warped walls, and, * Cracks in ceilings and joints. 

To make matters worse, XXXX discovered that XXXX  incorrectly installed the panels in reverse. Consequently, the system never worked properly, and now it is causing system-wide glitches. XXXX XXXX verified, The solar production barely put a dent in the power usage from the start. All parties agreed that the faulty XXXX  installation caused the damages. These repairs are needed immediately. 

I fruitlessly began to pursue XXXX. They were now responsible to : * Remove the system, Replace the entire roof, * Fix the interior of my home, * Remediate mold problems, * Mitigate faulty wiring, glitches, and damaged outlets, * Reimburse all loan payments, * Void GoodLeap loan and, * Restore any negative credit reporting as a result. 

Months before their bankruptcy, XXXX  accepted responsibility for all damages and agreed to make all repairs and to refund the money paid to GL. The catch : they would only resolve the issues under the condition of reinstalling the system and keeping the loan in place. ( XXXX 's 1e XXXX XXXX Reimbursements XXXX 1f Email from XXXX  XXXX ) I said no for many justified reasons. The biggest : before installation the roof must first pass inspection by an engineer verifying the integrity of the roof. PE sent the engineering firm, XXXX to do the inspection. XXXX certified, by letter, my roof to be in sound and stable condition for installation. This roof should not have had one single issue, period. ( 1g XXXX Engineering Inspection Letter ) Further, XXXX adjuster ( XXXX XXXX ) tried to coax me with a check far under the repair cost, and with the understanding that I would have no option but to reinstall the system. I said NO for the reasons I stated above. ( 1h XXXX Damage Offer ) Also, more than once, I contacted GoodLeap manager XXXX XXXX for help, after it was apparent that there were big problems. I asked for a payment suspension until XXXX  straightened out the complications. He said it's possible, but not advised because of several factors involved. He advised that interest still accrues, " I'd pay service charges, have to complete paperwork, and the looming amortization issue was still impending. '' He said he had " pull '' with XXXX   and would call to see what he could work out. Ineffectively, he never resolved anything. When I called back, It sounded like his main concern was that I continue paying the loan, despite everything. 

XXXX  slipshod workmanship, sketchy ethics, and customer service lack any integrity. Their business model appeared built on lies, deception, bait and switch, and then passively hostile non-communication to mitigate home damages and system operation. Therefore, I was not willing to allow XXXX to reinstall after they made all repairs. Why would I risk this nightmare ever happening again?! 

My insurance agent says my homeowners policy covers weather-related damages only, not losses due to faulty construction. Now I have no way to fix my home! ( 1i XXXX Denial Letter ) These issues are still not resolved. As long as this system remains on my roof, the conditions will continue to worsen and become even more dangerous. I fear that if it is not removed now, the roof will completely cave in, due to its now weakened state, burn down from the overloaded erroneous wiring/glitches, and or, I will suffer health issues from the invasive mold growth! 

XXXX  has left me with no recourse to fix my home or finances. 
I desperately need help now! 

Furthermore, and this is huge, GoodLeap used no due diligence to fully qualify my loan. Without the promised incentives I depended on to make this loan even make financial sense, my single income of {$16000.00} would not support such an over-inflated loan of {$88000.00}. ( XXXX. 1j, Energy Tax Credit and my Tax Returns ) To qualify, their only requirement is to have a XXXX-point, credit score. 
Had they bothered to ask for my financial information, they would have stopped and recognized that I was not a viable candidate for this loan. They simply ran with my meager score of XXXX. 

In my case, this does not accurately prove what I could afford, since I have had no credit cards for over 25 years and have a minimal credit history. I asked my salesperson when GoodLeap would need my financial information. He said they would call when they needed it. They never did. NCDOJ agreed that this loan is suspect and that I should also file a claim against them. ( XXXX. XXXX GoodLeap Finance Contract. ) I was promised to save, at least, {$50.00} per month on energy costs and no longer have an energy bill. This was NOT true. Instead, I ended up paying both the GoodLeap loan and energy bill totaling about {$750.00} per month, which financially crushed me. 

The promised incentives would have reduced the amount of my loan substantially. My low, single income simply could never support this financial burden. Therefore, I would never have signed up to pay two bills, and also, not get the 26 % back, let alone all the other promised incentives to reduce my loan amount. My goal was to save money! Who would sign up to go into financial ruin?! Again, all these promises were just a ploy to get me to sign. 

Presently, nothing XXXX XXXX XXXX or Goodleap Finance have done, has any value whatsoever. Quite adversely, they have destroyed the integrity of my home and ruined my finances, state of mind, and well-being. The landslide effects of having to pay two bills, the anxiety, frustration, lack of sleep, work missed, and time spent documenting, calling, emailing, time waiting, ETC., combined, have greatly taken a toll on my life as I knew it. 

These two companies claim to not be in partnership, per se, but they clearly are in league with one another, pulling in tremendous profits. XXXX XXXX XXXX XXXX with its misrepresentations of its program and its over-inflated prices, and GoodLeap not fully qualifying their loans has trapped me as a victim in this nightmare.

Both companies know full well that the 26 % government incentive and all the other incentives are not a given, as they promised. They conveniently left out the fact that you must qualify for the incentive. These were just sales tactics and lies to entice me to sign. 

It is unconscionably that they are able to devastate my home and finances and just leave me with no means to fix it. These dreadful events clearly point to the fact that this loan is unethical and unscrupulous in nature. Yet Im being asked to pay an astronomical amount ( past my life expectancy ) for the next 25 years ; for a loan that was based on lies and deceit and that I shouldnt even have qualified for in the first place, for a system that never worked and ruined my home! 

Thank you for your help! 
Sincerely, XXXX XXXX XXXX, NC Please see the attached photos of the damages ( Picture XXXX 's, Unorthodox Electrical Wiring ) and supporting attachments that were referenced throughout this claim. 
After the claim submission is additional separate detailed attachments chronicling the series of events in this situation. XXXX, XXXX, GoodLeap contract ) and XXXX 's XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation