Consumer complaint received 2017-06-02
Company: First Associates Loan Servicing LLC
State: UT
Product: Student loan
Sub-product: Private student loan
Issue: Getting a loan
Sub-issue: Fraudulent loan

Complaint:
I attended  XXXX  through  XX/XX/XXXX - XX/XX/XXXX .  <P/> I went to  XXXX   XXXX  to find information on what is involved in attending that school. I had already visited other " for-profit '' schools in the area including  XXXX  's  XXXX  and University  XXXX   XXXX .   While at  XXXX   XXXX , I was asked to sign some documents which they stated would only : a ) check my  credit score and b )  my eligibility to obtain federal & private loans. Despite asking about grant eligibility,  XXXX  never gave me any information or help in searching, finding, or applying for grants. I was asked to return the next day when the information requested would arrive and to my surprise, I was told that I had already accepted the loans. I was not aware that I was accepting responsibility for, or taking on, any actual loans but despite telling them I had come in looking for information they told me I had already signed to take the loans and begin enrolling into the school. At this point, under pressure from both recruiters and financial aid employees I believed the only option was to accept enrollment and the loans.   At this point, I was not aware of private student loans or how they function. This was not explained to me until I was half-way through th e 2-year progr am. In this situation, I was called into financial aid due to an issue with my funding. It was explained to me that federal student loans can only cover 90 % of my tuition and I would need to find another source of funding. I did n't have the money they were requesting me so they told me I am officially dropped out of the program and my loans are going to come due. Financial Aid then told me I  may have a longshot chance at getting funding from a bank and gave me a list of a couple of them that I can apply for. I recognized one of th e companies (  XXXX  -- a company I worked for previously but was a   XXXX   XXXX   ) so I chose that one.  XXXX  had me sign some more documents but still told me I could not attend until the extra funding came in. To recap, I was told my student loans are going to be due and that I owed  XXXX  for extra tuition plus. At this point my parent helped me by making monthly payments to  XXXX   XXXX  directly of {$200.00} for 2 months when  XXXX  called me and said that the rest of the funding is going to be covered by private student loans. I still did not receive any details about these loans until after I graduated.  <P/> Throughout my entire experience with  XXXX   XXXX  I was never explained how federal student loans work, how FAFSA works, or how private student loans work. I have no idea what I paid for or why I had to make those payments and this does n't even cover the lies I was told about wages and employment I would be eligible for post-graduation. In short, I was promised  XXXX -  XXXX   in  XXXX   XXXX  &  XXXX  work but the only jobs I could get ( and the only jobs  XXXX  would refer me to ) were entry-level,   XXXX   XXXX   jobs. I was the only person in those jobs that had a "  XXXX   XXXX  '' degree.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation