Consumer complaint received 2021-04-17
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL
Product: Debt collection
Sub-product: Mortgage debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Misrepresentation, fraud and false statements. Once again, Select Portfolio Servicing, Inc. ( SPS XXXX has criminally misrepresented the facts of this erroneous alleged account. Specifically, on XX/XX/XXXX, SPS sent the Estate of XXXX XXXX XXXX and Estate of XXXX XXXX XXXX a notice entitled " Delinquent Tax Advance Notification. '' First, there is no estate for XXXX XXXX XXXX. She pre-deceased my father on XX/XX/XXXX. My father passed away on XX/XX/XXXX. I am the executor of his estate. No claims on behalf of SPS or affiliates have been filed against the estate. I have communicated this to SPS on numerous occasions. Secondly, SPS continues to send correspondence to XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. This address is incorrect. It should be Estate of XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, FL XXXX. I have made notification to SPS as evidence by them responding using the correct address for CFPB complaints. Thirdly, SPS has committed and continues to commit fraud by falsely stating they had advanced funds in the amount of {$5500.00} for delinquent taxes. This is false because the family of XXXX XXXX XXXX paid taxes in the amount of {$2500.00} for fiscal year ending XXXX. Taxes for fiscal year XXXX in the amount of {$2500.00} remain unpaid as of XX/XX/XXXX. On a fictitious statement dated XX/XX/XXXX, SPS misrepresents and fraudulently lists {$4800.00} as Tax Advances. On a statement dated XX/XX/XXXX, they misrepresent advanced taxes in the amount of {$10000.00}. All without any explanation or description complete with receipts of such paid taxes. Complete fraud. Additionally, there is no escrow account associated with this account. SPS canceled the escrow after my numerous complaints about them trying to erroneously pay taxes which is NOT subject to any mortgage or promissory note. This also has been communicated to SPS in which they state they are looking into it, yet have never actually responded to any complaint with specifics in five years of communication. Where are the receipts from the tax collector? How come the amounts are different in the letter vs the monthly statements. Why are the taxes reflected as not being fully paid? In all actually, they advanced {$0.00} and misrepresented they did in writing via false correspondence and fraudulent statements. Additionally, in several statements SPS continues to list transactions for XXXX  ATTY Fees {$1100.00}, Property Inspections {$18.00}, although they have been in frequent contact with me, are fully aware of my position, and know the property is not listed as a security interest for any mortgage or promissory note. This is in addition to property preservation fees in the amount of {$300.00}, for which they have done absolutely nothing with regards to preserving the property, nor should they as they have no legal right, although they are charging for it. Complete fraud. I would like a complete detailed transaction history of everything SPS has charged to this account, since XXXX XXXX, as well as copies of any receipts from the tax collectors office for paid taxes in addition to every property inspection report completed on behalf of SPS and/or affiliates.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation