Consumer complaint received 2016-07-29
Company: Select Management Resources, LLC
State: KS
Product: Consumer Loan
Sub-product: Title loan
Issue: Lender repossessed or sold the vehicle

Complaint:
I tried to contact Loan Max after receiving a letter of sale of my vehicle one day before the sale takes place by law they are supposed to give me 10 days before the sale notice of sale I asked him how I could reinstate my loan since I could n't do the Redemption process and they said it 's not available they ca n't reinstate my loan and I have to pay the full amount {$3500.00} then I look up other ways to get help as far as are my rights and the contract they charge 270 % interest which is against Kansas state law where they can only charge 37 % interest then an additional 3 % interest if the loan is renewed or rolled over each time they are not trying to work with me the manager would n't really help me that much and I 'm pretty depressed because I could n't pay the payments because they knew I was on XXXX receiving {$740.00} a month to take care of me and my XXXX kids reason I took out the loan in the first place was to pay bills and to get tires for the car they told me I could come in and renew the loan and they could give me some more money the following month and I needed to do that and so I did but they told me that I had you know I could pay it off in a long. Of time after looking at the laws they are only allowed I think 3 months to pay it I did not know that I did not know it needed to be paid back in 30 days I had ended up going to have emergency XXXX for an XXXX with XXXX and so I fell into XXXX as well as being poor already stressed out and the Repo Man showed up to my house beating on the door and threatening us and then he communicated by text that I need to surrender the vehicle then surely got the vehicles gave to them and then afterwards as he drove off he sent me text how cute I was and then if I needed a ride I ca n't get a ride then next day he said how am I doing everything else he kept trying to contact me it really stresses me out because I 've been under a lot of stress already and I 'm kind of upset they told me they could n't guarantee that my car would n't be sold and I 'm really upset about this because I 've been trying everything that I can do to work with these people they 're quick to give me a loan but they 're not quick to follow the law they are not quick to follow their own guidelines the Kansas law states I have the contract needs to be in at least XXXX font minimum and print then it 's not where you can barely read half of it like I said they just did n't give me proper notice is by mail before the repossession started dating give me noticed it 's just been a big mess I really need some help and I mean I really already have nothing I was willing to try to give them money soon as my student loan stopping or excess funds came in and I would be paying them some extra money I have been able to get my car back but they wo n't hold it for me and they 've also broke the law with the contract by being unfair and using their own guidelines instead of following Kansas guidelines I tried to contact long loan max after receiving a letter of sale of my vehicle XXXX day before the sale takes place by law they are so post to give me 10 days before the sale notice of sale I asked him how I could reinstate my loan since I could n't do the Redemption process and they said its not a able the ca n't reinstate my loan and I have to pay the full amount {$3500.00} then I looked up other ways to get help as far as or my rights and the contract they charge XXXX percent interest which is against Kansas State LA were they can only charged 37 % interest then and additional 3 % interest if the loan is renewed or old over each time they are not trying to work with me the manager would n't really help me that much and I 'm pretty depressed because I could n't pay the payments because they knew I was on XXXX receiving the {$740.00} a month to take care of me and my XXXX kids.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation