Consumer complaint received 2017-08-25
Company: Alliance One, Inc.
State: MD
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I am contacting your entity due to an ongoing collections process by a debt collections company which goes by the name of AllianceOne. AllianceOne has been actively pursuing a supposed debt while the information they have provided displays several discrepancies. I recently received letters and other information from XXXX XXXX XXXX. When I questioned XXXX about specific inaccuracies of the paperwork she and AllianceOne have provided she wrote that my questions are irrelevant and she would not respond to them. In the last letter I received, XXXX said AllianceOne will cease further collection activity and would no longer contact me. In an odd twist XXXX  went on to state that the accounts are still valid and will remain in collections. XXXX said it is my sole responsibility to contact them. I have never seen a collection agency halt the collection activity and walk away when a debt is in collections and currently due. There is a major problem with Alliance Ones collection processes.
When XXXX violations occur every customer is supposed to be provided the same right to view the said toll and supporting information before collection processes proceed. When a violation occurs, notices complete with the date, time, license plate info and a photo of the vehicle involved and other pertinent information is provided for each toll via un-certified mail. I did not receive these notices. Each toll violation complete with date, time, license plate info and specific photo of the vehicle with other pertinent info are placed online with an option for payment on the XXXX  website. The website has not provided me a photo of the vehicle at its specific toll. The website also has detailed information that has obviously been omitted. XXXX is aware of these inadequacies and yet she refuses to take the accounts out of collections.
I have also caught XXXX and her client actively increasing the debt amounts at will even though there have been no violations added. This increase is easy to do because of their failure to produce the proof that is afforded to every customer that encounters a supposed violation. The proof is provided to prevent fraud and errors and can not be ignored. XXXX wrote that the total due for account # XXXX is {$8500.00}. XXXX client sent a letter at AllianceOnes bidding that claims the total for the same account is {$10000.00}. XXXX claims that account # XXXX has a total balance due of {$1800.00}. XXXX client sent a letter at AllianceOnes bidding claiming the total owed to be {$1900.00}. When I asked XXXX about these discrepancies she wrote a letter refusing to answer my concerns because she thought my questions were irrelevant. XXXX went on to further state that AllianceOne has provided what they think is reasonably and legally required to validate what they deem a legitimate debt.
Alliance one provided paperwork stating that both accounts were negative when the supposed toll violations occurred. Their paperwork indicates that the tolls happened at the same gates at the same toll location during the same time period. Therefore, the information/proof provided for each toll should be the same as provided to every other customer. I was not provided with the same information that each customer is provided with after encountering a supposed violation. I requested pictures of my vehicle for each specific toll violation with all other pertinent information for proof. This information includes but is not limited to time, date, license plate, tag number, location and gate of toll and clear picture of vehicle and plates. All XXXX XXXX  sent were 30 random vehicle photos that were not assigned pertinent information for each specific toll. When I asked her for the information associated with each picture she said it was posted on the bottom of the page. I found no such information. Conveniently, XXXX claimed she didnt have to produce pictures for the over 100 remaining supposed violations even though each toll supposedly occurred under the same circumstances per AllianceOnes paperwork provided. XXXX attempted to explain a convoluted hypothesis with varying reasons as to why she didnt have pictures to provide. Her explanation only added to my growing suspicion that XXXX and her client will say or do anything in an effort to convince someone to give her them money.
When I contacted XXXX to discuss the concerns I was told by employees and managers on multiple occasions that all info connected to the supposed debt was handed over to AllianceOne. They told me to only speak to AllianceOne because there was nothing they could do for me. AllianceOne has assumed the supposed debt and all information associated with it. AllianceOne is now holding the bag for a supposed debt they can not prove I am requesting that XXXX and AllianceOne remove both accounts from collections and erase these erroneous debts due to AllianceOnes obvious inability to provide proof and answers for discrepancies in the information that they have and/or have not provided. As highlighted above I have not been afforded the same rights, proof, and information as every other United States citizen encountering a supposed XXXX violation.
I have streamlined the stack of documents I hold in my possession in the interest of expediting this situation. I have provided letters written by myself and XXXX for your review in pdf form for review. Thank you for your assistance in this matter.
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation