Consumer complaint received 2021-11-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
This is about bank of america and the criminal negligence to follow reg e and EFT rules when it comes to my complaining about unauthorized entry into my XXXX bofa account via BOFA desktop and mobile applications where as a fraudster gained access to my account to enact a electronic funds transfer of {$5000.00} at least 3 times. with each time i immediately contacted the bank and informed of the fraud the same day the fraud took place and notified bofa each time that i don't not do electronic fund transfers and not to permit these types of transactions and that i specifically told them that someone was gaining access to my bank account using the 16 digit pin of chipped prepaid debit cards prior to me ever receiving the cards in the mail and the bank continues to not follow CFPB rules regarding the banks requirements to follow REGULATION E and EFT in regards to their requirements to initiate and investigate my fraud claims which they did not and has been more than 40 phone calls to this bank in the past year alone fighting them to actually do their job and return stolen/fraud type funds illegally taken from my account and then illegally refused to follow federal court judgements against the bank for the specifics i have aforementioned above. These dates are numerous times in XXXX XXXX and XXXX of this year in regards to electronic funds transfers and them refusing to investigate and i only know what happened because i pursued against the bank dealing with them hanging up on me,, leaving me on hold, doing nothing, not following through with anything the management had personally told me and at the age of XXXX XXXX XXXX, it has severely caused a great amount of undue and unfair stress on my life, i have had XXXX XXXX XXXX trip to the emergency room related to the stress not having my money for the past year and having to be driven nearly mad in order to barely begin to get my money back and now i've been without money for over 2 moths again, and i think that bank of america should be paying me immediately all of the money they have allowed to be illegally transferred out of my account and then refused to return the money by not completing anything like an investigation as i can tell you dates times and account numbers of who took, where did it go, the amount of what was stolen, and the number of times i have had to call and still not have any resolution. Alo the CFPB isn't doing anything on the consumers behalf and if bofa wont pay me extra money for all of the physical and emotional harm, pain and suffering i have endured because of their failure to follow state and federal laws and guidelines, i want the CFPB to pay mat least 3 times the amount of money that bofa has reluctantly finally repaid me as of today XX/XX/XXXX, and 3 times the EFT 's that were stolen frolm my account between XX/XX/XXXX and today.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation