Consumer complaint received 2022-06-02
Company: Complete Credit Solutions, Inc.
State: CT
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX, we had the alarm system installation and we had a signature and agree to a contract of {$14.00} taxes including a month basis charges. 

On XX/XX/XXXX, I reach out to XXXX management regarding incorrectly billing and we were having several problems with our alarm system. At XXXX pm I received an email from XXXX management whose exact words weren't don't pay it until I fix it ok ''. 

On XX/XX/XXXX, we had a conversation with XXXX management regarding the security equipment was defective, and incorrectly billed. We both had decided to disconnect the service and a technician will pick up the equipment. 

On XX/XX/XXXX, XXXX withdrew XXXX payments of {$29.00} that equal to {$110.00}. 
On XX/XX/XXXX, XXXX deposited XXXX payment of {$29.00} and another of {$89.00} equals {$110.00}. XXXX gave us back a full refund. 

On XX/XX/XXXX, We received an email from XXXX, stating an apology for the inconvenience and our balance is XXXX. 

On or around XXXX of XXXX, we receive a call from a very hostile, aggressive customer service representative from XXXX. The customer service representative was harassing us and being very demanding, making threats such as XXXX will threatening legal action, ''we can and will put this on your credit report no matter if it's right or wrong ''. The legal system listens to the company not the customer etc. 

We did report this phone call it was recorded and it was investigated. The employee didn't lose their job. 

XXXX of XXXX was the last time we heard from XXXX. 

On XX/XX/XXXX, a validation letter and dispute were mailed out. On XX/XX/XXXX, Complete Credit Solutions , Inc replied with a letter typed up on Complete Credit Solutions , Inc letterhead stating this is a notice validation letter and the debt amount own is {$620.00}. Complete Credit Solutions , Inc did not send a billing statement or a contract from the original creditor. 

On XX/XX/XXXX XXXX was asked to verify the {$620.00}. XXXX never heard back. 

On XX/XX/XXXX, I reply a letter from Complete Credit Solutions , Inc, it was the contract from XXXX. The amount on the contract is {$27.00}. Nowhere on the contract does it reads or states {$620.00}. 

On XX/XX/XXXX validation letter for the amount of {$620.00} was mailed out to Complete Credit Solutions , Inc. Never heard back. 

On XX/XX/XXXX credit report was pulled and on XX/XX/XXXX, a dispute on Complete Credit Solutions , Inc for reporting inaccurate information of {$620.00}. 

On XX/XX/XXXX, I reach out to XXXX. Never heard back. 

On XX/XX/XXXX, the Credit report was pulled and Complete Credit Solutions , Inc inaccurate reported {$620.00}. 

On XX/XX/XXXX, online disputes of inaccurate information. 

On XX/XX/XXXX, I reply an email from XXXX stating it was a XXXX balance of the account. 

On XX/XX/XXXX, a validation letter for the amount of {$620.00} was mailed out to Complete Credit Solutions , Inc . 

On XX/XX/XXXX, Complete Credit Solutions, reply with a letter on their letterhead stating the amount of the debt own {$620.00}. BUT the contract Complete Credit Solutions sent out from the original creditor stated an amount of {$27.00}. 
On XX/XX/XXXX validation letter for the amount of {$620.00} was mailed out to XXXX. Never heard back. 

On XX/XX/XXXX validation letter for the amount of {$620.00} was mailed out to Complete Credit Solutions , Inc. Never heard back. 

On XX/XX/XXXX, refusing to send verification notice of {$620.00} and failing to respond to a verification letter was mailed out to Complete Credit Solutions , Inc. Never heard back. 

On XX/XX/XXXX dispute of {$620.00} was mailed out to Complete Credit Solutions , Inc, XXXX, and all three credit bureaus. 

Never heard back from XXXX, But the credit bureaus stated that Complete Credit Solutions , Inc. was validation. BUT NEVER SHOW PROOF OF THE {$620.00}.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation