Consumer complaint received 2016-02-21
Company: SUNTRUST BANKS, INC.
State: NC
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
Case XXXX. ST is lying ; my groceries were not paid for so I left them at the store ; shortly afterwards I saw the charge {$280.00} ( as you say the amount was ) and disputed it with ST, not XXXX have a good grasp of your bank 's disputing a charge policy and would not transfer that policy to XXXX. So, no, I did not " dispute '' the charge with XXXX Since ST was doing exactly nothing, I contacted XXXX to see if they could find the transaction. Not to dispute a charge I called XXXX and spoke with the business office who could not find the transaction.She ( the XXXX rep who tallys the days earnings ) wished she could pay me. She had the Supervisors looking in the computer in the customer service area for the transaction, could not find it. I concluded that all the swiping that was done, one swipe recorded the charge and ends up on my ST checking account as a check # XXXX for {$280.00}?, no date when it was written, but it was paid the XXXX. On the deposit/credit list on the same statement, there is a charge XXXX to XXXX for {$280.00}.? I smell something fishy. Another lie, according to you, you boldly state I got XXXX to give me almost {$300.00} without a drop of evidence that I was entitled to that money?? Really? I do n't think you shop XXXX or have never tried to return something even with a receipt from XXXX. But they are going to hand over {$300.00} to me because I asked for it.. Then you continue your trail of tears by accusing me almost a week later approaching ST with a dispute for the same money? That is flat out slander, XXXX XXXX and you could be in a lot of trouble if I report your fable to the proper authorities. XXXX is not letting go of a dime without proper documentation, which I had none because the bank was doing nothing about the dispute I reported to the bank the same day I discovered it, which was days before I spoke with XXXX. Shame on you for coming up with not only a fictitious story, but a stupid story at that. That would be illegal ( extortion? ) and you better believe ST would have me arrested for trying to squeeze money from both XXXX and ST ... As stated before, I saw {$280.00} on my account, reported it to ST that night ( I believe it was a Friday , ST had me speak with the fraud dept and without telling me by Mon the account was closed and I was locked out of it. So quit lying, XXXX XXXX. please ans the following direct questioning : Why did you close my account without my knowledge, why did ST tell the XXXX staff to stop talking to me, were are the emails I wrote to ST and they responded super snotty? Were are ck # XXXX {$64.00}, ck # XXXX {$71.00}, ck # XXXX {$17.00}, ck # XXXX {$150.00}, ck # XXXX {$290.00}, ck # XXXX {$63.00}, ck # XXXX {$280.00} listed in the deposits/credits column of the same statement? What 's with the whako ck account ck # 's jumping all around? XXXX, XXXX. You still have alot of information you are withholding and are tossing in some fibs just to make it appear that I am a criminal. And YOU are the Assist. VP for the Client Advocacy Team? Oh, one last question ( for this round ), why did it take a complaint to the CFPB for you to come, sort of clean years later with some old, way overdue apologies? And I believe you still owe, me money from morphing, " I wish I could pay you '' to a store wide ceremony. 
Please own up to the fact ST withheld money ( illegally ) from my surprise closed account. 
Be brave and break the illegal practices of ST taking the poor 's money and calling us stupid when we catch it. I am so tired of manipulative banks ... just as tired as the court system seems to be. 
XXXX XXXX XXXX, NC

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation