Consumer complaint received 2017-05-17
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have had a credit card in good standing with KOHL 'S former approximately 5 years. I would get offer to increase my credit line staring in  XXXX  of   XXXX   but I always declined. On  XXXX   XXXX ,   XXXX  , I was asked to call their offices to verify my current residential address. I have always used my business address which is a personal mailbox because that is where all of my personal business has been sent along with my professional correspondence for over 25 years. I called their offices some time before or slightly after the  XXXX   XXXX  deadline to report once again I was having trouble paying my bill online. I asked gif I could pay the representative with a debit card? I also mentioned the letter regarding the change of address. Although I gave her my home address, she asked If I preferred to keep the same address. I said yes. She then asked me if I wanted to increase my credit line? She was a lovely girl and convinced me I should do it. It was just before  XXXX  and although I had hesitated in the past, I said yes. She asked me some financial related questions and discovered  one late  payment in my history which I explained I had taken care of. It was yet another computer related issue on their end. She said fine and said that I was APPROVED. I was sent another credit card but in the interim, I did almost all my  XXXX  shopping at Kohl 's AS I HAD SHOPPED THERE REPEATEDLY ON MANY OCCASIONS ALWAYS PAYING MY MONTHLY STATEMENTS. Within 30 days THEY CLOSED MY ACCOUNT. I called them and asked why? They said I had not given them my home address. I said that I had and that I was in good standing with my billing history or why would they have given me the approval for the increase in my credit line to {$1500.00}? I told them I had spoken to their representative who did not say that my account would be closed if I used the same address. She gave me the option. I then received a letter on  XXXX   XXXX ,   XXXX  , stating that the reason they closed my account was because my account did not meet the KOHL 'S criteria for reopening a closed account. KOHL 'S damaged my TRW and they sold  me the increased credit line. It also says my KOHL 'S Credit Card account was issued by Capital One. I have a credit card with Capit  al One that is  also in good standing. I am totally at aloof because they said I needed to apply for another account. I will not apply for another account while having a balance on this account. I have been paying the account off diligently ever since making {$100.00} payments prior to my due date. I have approximately {$500.00} left to pay off. I feel that Kohl 's unfairly represented themselves and financially damaged my credit rating through their own actions. Unless asked and encouraged by their Representative, I would never had asked for the increase. I feel this is an unfair action taken on the part of Kohl 's  Sales Staff to most likely meet a sales quota. I want my account rein-stated and for any negative information sent to my TRW to be expunged. I also want this action reported to the FEC so that it does not happen to any other person trying to simply use what was approved   by KOHL 'S criteria for increasing someone 's credit line.     Thank you for your attention to this.

Company response to consumer: Closed with explanation