Consumer complaint received 2015-06-06
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account status

Complaint:
XX/XX/XXXXXXXXXXXX XXXX, Florida XXXX : XXXX XXXX Account : XXXX ; Reference # : XXXX response to your collection notice, we dispute the validity of the debt ( {$480.00} ) based on the following information : Records will show that we were good XXXX customers for XXXX years. 
In XX/XX/XXXX, we began dropping calls at our house, due to lack of reception. After many calls to XXXX and their technical service, and more than XXXX months of poor or no reception in our home, XXXX of their managers finally admitted that their lease with the XXXX tower near us had expired., which is why we had no service. We sought remedy by asking XXXX to give us a " microcell '' aka, " range extender '' so that we could use our cell phones at home. They wanted to charge us {$100.00} for rental of the device. We asked to be released from our contract ( which was to expire in a couple of months ) since we could not use the phones at home. We were told that the credit for early termination would be applied when we connect with a new provider. 

On XX/XX/XXXX we switched services to XXXX. At that time we sold our old phones to private individuals. We learned that XXXX would not activate these phones until we paid {$210.00} for undisclosed charges. XXXX received our payment of {$210.00} on XXXX. XXXX finally activated these XXXX phones, billing the new owners - while simultaneously charging us for nonexistent services over the month! 

In addition to being billed for services we were not using, we never received the promised credit for early termination. In trying to resolve the issue, we talked to many individuals whose names are listed below. At XXXX point " XXXX '', in tech support, looked up our usage and concluded that we were not able to use the phones for many months. He assured us that he got it all straightened out and that our balance was " XXXX. '' Instead, we got a notice from a collection agency " XXXX XXXX, XXXX '' for {$430.00} XXXX charge. We spoke to XXXX XXXX XXXX representatives, " XXXX '' and " XXXX. '' We were told that credit was pending. We explained the situation to the collection agency with no resolve. 
We were recently contacted by your collection agency, regarding the same matter. Your representative, XXXX XXXX informed us that the amount claimed now by XXXX is {$240.00}. Even though this amount is lower than what XXXX originally claimed, we contest its validity based on the above information. We are requesting that XXXX XXXX clear our record of this invalid debt claim and remove it from all credit reporting agencies. 
XXXX XXXX employees we spoke with : XXXX - billingXXXX- tech supportXXXX - customer careSincerely, -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -XXXX and XXXX XXXX XXXX XXXX Correspondence XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Consumer Relations, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation