Consumer complaint received 2020-03-23
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Because of the Coronavirus, people are getting sick and dying every day while we are in a National State Emergency where all hands on deck are needed and Wells Fargo is nowhere to be found. How can Wells Fargo justify liquidating my business when we are in a national state of emergency? And how can Wells Fargo justify liquidation when their multiple frauds caused my business to get off track? 
The references to the National State of Emergency made in this complaint is not a duplicate of previous comments as Wells Fargo likes to craft this as an excuse for not answering previous complaints I have filed. 

First I want to say as usual, Wells Fargo is not responding to any of my communication attempts to let them know that we can XXXX   XXXX   XXXX XXXX  ( XXXX  ) such as XXXX  XXXX, XXXX  XXXX, XXXX, etc., to help meet the supply shortages related to the  National State of Emergency. XXXX XXXX, since XX/XX/XXXX has been my dedicated customer resource contact totally ignores my phone calls, emails, text messages, certified letters, conference calls how can this be allowed when we are in a state of emergency? Last week ending XX/XX/XXXX, I left XXXX, text messages,. Voice messages and send emails and no replies from her. 

We are a 100 % made in the XXXX XXXX and at a time where made in the US is gaining momentum due to the coronavirus crisis that has been declared a national emergency and people getting sick and dying every day, Wells Fargo is nowhere to be found... they are not replying to any of my communication attempts.The fraud, the collateral damage, the unconscionable and negligent unnecessary 12 + month-long one-sided investigation held behind closed doors with no participation by me is, as pointed out in a recent article, published XX/XX/XXXX, Wells Fargo has been reckless and unwilling to stop harming its customers and I am one of those customers. 

As a made in the XXXX XXXX XXXX, we are getting calls from our customers asking if we can XXXX  XXXX  XXXX... YES WE CAN! 

In times of a National Emergency Wells Fargo is allowed to drag their feet with this investigation going on 12 + months the health care system is pleading for face masks and other PPE/safety wear and we have everything needed to begin XXXX XXXX XXXX XXXX XXXX... we have XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, facilities  and employees. We can XXXX XXXX as early as next week since my employees are ready to return to work and need their jobs. 

Wells Fargo is arrogantly ignoring my requests to stop the unnecessary investigation and provide the funding to let us get back to work immediately. No one is responding to any of my communication attempts which is how Wells Fargo has been operating since the multiple frauds that hit the news in XXXX. This negligence and failure to act in good faith is even more of an issue considering the national emergency with Coronavirus. There is a huge shortage of face masks and other protective/safety wear and we are ready to help out. 

In a recent article " Not Enough Face Masks Are Made In America To Deal With Coronavirus '' dated XX/XX/XXXX https : XXXX illustrates the sense of urgency needed by Wells Fargo . This article points out that, XXXX XXXX, the executive vice president of Texas-based XXXX XXXX, one of the few manufacturers of respirators and surgical face masks still making them in the United States, says " I've got requests for maybe a billion and a half masks, if you add it up, '' he says. That's right 1.5 billion ''. Since the coronavirus started spreading in XXXX, XXXX says he's gotten at least 100 calls and emails a day. 

The article goes on to say... " Normally, I don't get any, '' he says. XXXX is at the center of a major problem that the coronavirus has made crystal clear : There aren't enough domestic manufacturers for critical medical supplies such as face masks. And even if  production ramps up, it's unlikely to be enough in the current outbreak. 

Usually, businesses want orders to spike they hope customers line up for their products. But XXXX is not pleased. His company simply can't keep up with demand. XXXX one of the biggest mask makers is in the same predicament. It says it's stepping up production at its factories around the world, but it can't fulfill all the new orders. 

As pointed out in this complaint and multiple previous emails, we have the raw materials, equipment and employees to begin face masks production immediately for the US Government, healthcare  providers, the general public, etc., And they will be certified as 100 % made in America. 

Over the last 3 + years of dealing with Wells Fargos arrogance, enough damage has been done to my business and it is clear from recent press releases that Wells Fargo has not changed their behavior... just look at the unconscionable ridiculous 12 + month investigation that appears to have no end in sight, and the reason this investigation is still going on is that Wells Fargo is playing dodge ball until I go out of business or have a heart attack from the stress they are intentionally inflicting. 

There are 5 major issues ( of many ) that Wells Fargo has demonstrated massive failure to act in good faith : 1.  Investigation : this shocking that governmental agencies allow Wells Fargo to behave recklessly by destroying small businesses the SBA is set-up to help. How can an investigation into my small company... 
1. take 12 + months and is still going on?

2. not ask me to participate?

3. not ask to see my documentation which would clearly point the fingers at Wells Fargo 's negligence ( items 2 - 3 below ) and arrogance?

4. no one at Wells Fargo responds to phone calls, emails, voice mails, conference calls, certified letters and offers from me to fly to XXXX XXXX to meet with anyone willing to listen? 
5. missed opportunities ( see item 2 below ) WHILE THE INVESTIGATION WAS GOING ON and no one from Wells Fargo reached out to have a good-faith conversation with the lenders/investors? 
6. by not acknowledging the third party lenders/investors who were ready to provide working capital and/or invest in the company, Wells Fargo put m in a position to lose revenue and missed an opportunity to allow my business to get back on track. This really hurt us and 7. Wells Fargo still has the unmitigated gall to tell me that I am still responsible for SBA payment when I had nothing to do with extending the investigation for 12 + months 2. Third-Party Lenders/Investors : Wells Fargo says the reason for not reaching out to 3rd party lenders I brought to them  during the secret biased investigation is I did not sign a borrower 's consent form but I have documented 3 conference calls where Wells Fargo spoke to other 3rd party lenders/investors! It is clear that there is a contradiction here. See additional detail highlighted in yellow below, 3. Predatory Lending : Wells Fargo has repeatedly denied they steered me and my business toward predatory lenders but I sent them an email dated XX/XX/XXXX from one of their employees suggesting I go to merchant  cash advance predatory lenders and the email listed the lenders. My first predatory loan closed on XX/XX/XXXX, was less than a month after the email from Wells Fargo. Wells Fargo denied steering me but I have the proof ; prior to this discussion/email, I knew nothing about MCA  lenders. This demonstrates how Wells Fargo failed to act in good faith and put the SBA loan at risk and of course destroyed my company  and the lives of over 30 employees, 4. Mismanagement of SBA Loan : The  unnecessarily long one-sided secret investigation has lead to Wells Fargo racking up accrued interest charges and delinquent SBA loan payments that have pushed my SBA loan balance from $ XXXX above the original loan amt of $ XXXX per XXXX XXXX but last week I received a recent statement that showed approx. $ 1.3M. Clearly, by artificially increasing the SBA loan balance, Wells Fargo is trying to maximize the payout of the SBA 's 75 % taxpayer guarantee.

5. Working Capital offer from customer : a high profile customer offered to match/offset working capital provided by Wells Fargo and Wells Fargo said no. 
This is a time to come together as a country - I came to the SBA  to get a loan and was confident that they wanted to help grow the economy by supporting small businesses but I have been told by the SBA  that nothing can be done until Wells Fargo asks for payment of the 75 % tax-payer funded guarantee and then they will conduct an investigation to see if they should make the payment to Wells Fargo ; of course, by then it will be too late for me, my business and my employees. 

I have asked someone from the SBA to reply/respond and factor in the response that the above 5 malfeasances by Wells Fargo are clearly a failure to act in good faith. The fraud, the collateral damage, the unconscionable and negligent unnecessary 12 + month-long one-sided investigation held behind closed doors with no participation by me is as pointed out in a recent article, published XX/XX/XXXX, that Wells Fargo has been reckless and unwilling to stop harming its customers as noted in an article... XXXX XXXX   XXXXXXXX XXXX XXXX   XXXX. 

I have gone above and beyond the call of duty to get justice from being treated like crap by Wells Fargo and I still have hope that someone at the SBA will stand up and acknowledge the injustices by Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation