Consumer complaint received 2016-12-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
The following quote was posted on XXXX which is virtually identical to what happened to me in XXXX. BOA also reported this credit card in XXXX as if it was the creditor to four credit reporting agencies. It was not the creditor in XXXX when I paid it off and closed it. See other CFPB complaints by me since XX/XX/XXXX, for details of my experience. Given the XXXX mass fraud scheme that mimics this behavior in my case and XXXX case, there should be an investigation industry-wide. Examining customers ' credit reports may reveal what the banks may try to cover up - as in my case. BOA told me they would mail me XXXX statements - which should reflect the monthly payments - but did not. Acquisitions and reporting are two entirely different things. Acquiring an account that is closed ca n't be listed as accounts receivable with XXXX consecutive payments in a row in XXXX, without some intent to deceive. Here is the quoted post : " ... Share on Facebook ( Opens in new window ) Click to share on Twitter ( Opens in new window ) Click to share on LinkedIn ( Opens in new window ) Click to share on XXXX ( Opens in new window ) Click to share on XXXX+ ( Opens in new window ) By XXXX XX/XX/XXXX At Bank of America , your accounts are XXXX . As in, undergoing 'eternal return, ' where accounts that have been closed and passed on will reemerge, rejuvenated, reopened, even if you closed them long, long, ago. Reader XXXX writes : IShare on XXXX ( Opens in new window ) Click to share on XXXX ( Opens in new window ) Click to share on XXXX ( Opens in new window ) Click to share on XXXX ( Opens in new window ) Click to share on XXXX+ ( Opens in new window ) By XXXX XX/XX/XXXX At Bank of America , your accounts are XXXX . As in, undergoing " eternal return, '' where accounts that have been closed and passed on will reemerge, rejuvenated, reopened, even if you closed them long, long, ago. Reader XXXX writes : I recently moved to a new home and called Bank of America to notify them of the new address. A few weeks ago, I received a " replacement '' BoA credit card. This confused me greatly, because the only account I have with them is my checking account! On top of that, the card said I was a member since XXXX. That was my first year of college, I only had one card back then, and I was so annoyed by that company ( which was not BoA ), I canceled the card after only a few months. 

Once I finally got in touch with someone useful, we worked out that somewhere in the course of various bank acquisitions, they ended up owning my closed account. So for my convenience, they were kind enough to reopen my closed account. I immediately had them close the account, but I really did not like this experience. The credit account had been closed for almost 10 years, and they reopened it without any direct involvement from me ... '' I think the weblink is supposed to be " consumerist. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation