Consumer complaint received 2021-11-17
Company: GOLDMAN SACHS BANK USA
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
I made a payment to Apple/Goldman Sachs on Friday, XX/XX/2021 in the amount of {$3800.00}. It posted to my bank account on Monday, XX/XX/2021. Apple/Goldman Sachs still has not reflected receipt of that payment in my Available balance. This failure to reflect the correct balance will negatively and inaccurately effect my credit score and credit utilization percentage, damaging me since the statement close date was XX/XX/2021, and they've already reported to the credit reporting agencies. THIS IS A VIOLATION OF REPORTING THE MAXIMUM POSSIBLE ACCURACY, Fair Credit Reporting Act 15 USC 1681e. It is also abusive, unfair and deceptive business practices. Being that Apple/Goldman Sachs refuses to accurately reflect my payment on the account, it appears as if they have stolen my funds to be able to use as they please until XX/XX/2021. THIS IS HARASSING, ABUSIVE, UNFAIR AND DECEPTIVE BUSINESS PRACTICES, which is a violation of the Fair Debt Collection Practices Act, Section XXXX of the Federal Trade Commission Act. THIS IS A VIOLATION OF GENERALLY ACCEPTED ACCOUNTING PRINCIPLES regulated by FASB, which all financial institutions and publicly traded companies must follow. I received an Apply Card on XX/XX/2021 with a credit limit of {$8500.00} for everyday usage. I began using my card on XX/XX/2021. What I charged on XX/XX/2021, I paid off on XX/XX/2021 through XXXX XXXX, so the payment was immediately applied to my Apple Card. I started getting declines on XX/XX/2021. I literally spent 4 consecutive hours on the phone with Apple Card Services and Goldman Sachs that evening verifying that my identity had not been stolen, that I was indeed the one making the purchases, and my account had not been compromised. I was asked by the Apple Card rep, '' What transactions would you like us to approve? '' I told her, " All of them. I shouldn't have to call you before every transaction to ask permission to use my credit when I've been approved up to {$8500.00} and I'm not at my limit. '' That night, a manager at Goldmans Sachs had to issue me a new online purchases card number because after every cleared transaction, the very next transaction would decline again. They verified my identity and even pinged my cell phone with a code to read back to them, and asked me security questions regarding addresses I'd lived at over 20 years ago. I continued using the Apple Card for daily transactions, and paying them off through XXXX XXXX the next day. On Friday, XX/XX/2021, I made a payment in the amount of {$3800.00} directly from my bank account instead of XXXX XXXX since I had maxed out the weekly amount that I could transfer from my bank to XXXX XXXX. This payment did not reflect in my Available amount on my Apple Card. It said that it may take a several days to reflect the payment. On Saturday, XX/XX/2021, I made an XXXX XXXX payment in the amount of {$1300.00}. It immediately reflected in my Available credit. After using my card 3 times on Saturday, XX/XX/2021, Apple/Goldman Sachs began declining my transactions again. On Saturday, XX/XX/2021 I spoke with Goldman Sachs Apple Card supervisor, XXXX, employee ID # XXXX. XXXX refused to tell me why my account was under review. He said that he would push my payment through. I demanded that he file a formal complaint and have upper level management contact the following morning. The complaint number provided to me by XXXX is # XXXX. He told me he scheduled an appointment for upper level management to contact me at XXXX EST on Sunday, XX/XX/2021. I found out today from XXXX at Apple/Goldman Sachs , that Apple/Goldman Sacs XXXXard Services Supervisor , XXXX XXXX knew that upper level management did not work on weekends. He also did not " push my payment through '' as he disclosed. He also fabricated the story that he could not disclose why my account was under review. I informed him that his failure to give full disclosure was a violation of my consumer rights. This morning, I spoke with XXXX at Apple/Goldman Sachs who indeed explained that my payment was flagged and being held until XX/XX/2021, and that there is no way to push it through. It is out of her control. The {$3800.00} been taken from my bank account by Apple/Goldman Sachs , but they refuse to reflect the payment in my Available credit. On Wednesday, XX/XX/2021, supervisor, XXXX said that my account was no longer under review. She disclosed, what XXXX refused to, that it was under review on Saturday because they needed to verify my identity. How many times do I need to verify my identity to Apple/Goldman Sachs ? I've done it numerous times over the past 2 weeks. I do it every time I call in. This is harassment and discrimination now, and denying me equal opportunity access to credit. My Apple Card is not frozen anymore, but my credit limit has been reduced to {$4600.00} instead of {$8500.00} by Apple/Goldman Sachs refusing to reflect my payment in my account.

Company response to consumer: Closed with explanation