Consumer complaint received 2021-12-29
Company: U.S. BANCORP
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Credit card is from usbank. 
The moving company is XXXX XXXX XXXX  located in XXXX Mississippi Date of moving XX/XX/12 to XXXX. 

They damaged many of our house goods and never provided us with insurance information. They never used packing materials and they charged me for that around XXXX. I know now that only document they gave me was a poorly made contract that doesn't have all the required documents by law. Charge for moving was for XXXX. They made multiple charges to my card without invoice or itemized bill. No inventory was done. It looks like they forged my signature on the multiple invoice charges which they never sent to me or explained. This business has F rating in XXXX  and has pending insurance cancelation per DOT. They rented a small u haul trailer to fit in the rest of our stuff which costs XXXX dollars and are charging me XXXX. They are charging me around XXXX for storage in transit without letting me know in advance and they drove overnight in same truck to deliver our things. They never provided me with any documents during the loading and unloading. They have multiple complaints send to attorney General office in Mississippi which I have also sent a complaint to them. 



Dispute XXXX fuel surcharge Need to have detailed receipt about this expense. 

XXXX packing materials. Need specific and detail Received about different types of packing materials used. Based on their price list XXXX XXXX storage in transit. Needs specific details about where they had the storage and the expenses made. Receipt. 

XXXX Need complete itemization of what does moving services is, specifics and receipt for the trailer what kind of trailer. 

XXXX need detailed invoice regarding this charge. Also by law need insurance information. They didn't provide me with bill of lading Options for more insurance coverage inventory check loading and unloading. Binding estimate which by law they should have extended this documents. 

I need and demand that as my bank you provide with me evidence from this company like documentation receipts detailed itemized bill of all the charges documentation evidence that they send me the invoices and that I signed them physically because I have never received those invoices or further documentation from XXXX XXXX XXXX and I have never signed this invoices or authorized any charges beside the initial deposit of XXXX dollars. If you as my bank don't have that information evidence supporting documents receipts from this company I will not pay any charges and I have my rights as the client not to pay under this shady circumstances. I request that this charges be removed from my usbank credit card unless you have further real solid evidence from this company and then provide that information to me. This are unauthorized charges that I will not pay as explained above. 

Department of transportation which I have filed a complaint as well against this company has stated that the contract which was the only document extended to me is ilegal. This company was shut down in the past because of deceptive business practices and reopened with a different name. By the department of transportation this company can not operate Interstate. This company has been operating intrastate illegally. 

Usbank favored this company even though is operating illegally and only document they have is this invoice in which this moving company forged my signature. They have no other document or evidence or details from this company. Usbank put the unauthorized charges back to my credit card. 

I have sent complaint to department of transportation attorney General office XXXX Mississippi at XXXX XXXX XXXX and report to XXXX police.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation