Consumer complaint received 2023-09-20
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
This particual process is not the basis of my complaint. I feel that I have been dicriminated against by the Credit Bureaus. I am an elderly XXXX male and have been working on my credit for many years and still to this date my score has never been XXXX or higher except one time and that was only with one bureau ( XXXX ) and for one month. All of my account have been paid on time. I have been paying on a house with a {$1500.00} Mortgage ( originally {$1700.00} ) for right at XXXX years and refinanced it twice. I have been paying a {$1200.00} XXXX XXXX for almost XXXX years as well as other high payment accounts, all on time. I have 6 Credit Cards that are almost maxed out, however even when they had large amonts of available credit my score didn't move 1 point but went down after I started using them. One credit card has a {$14000.00} limit and another with a {$7000.00} limit. I didn't use them for 3 months to see if my score would incease with all of the avialable credit. My scores did not go up on either of the bureaus during that time. I have paid off Student Loans as well as other high debt accounts for my score to increase only 3 points. For the longest I was told it didn't change because I had a Bankruptcy on my reports as well as a couple of collections but once they were removed my score still did not go up 1 single point at either bureau. I know this is not the way it is suppose to be. Every time I try to do everything that is asked of consumers the bar get raised even higher to ensure I will never reach it. My scores should well be in the XXXX 's or high XXXX 's at a minimum but as I stated above in the last 8-10 years this is what I have been faced with and the only explanation I can come up with is discrimination. I have never been able to qualify for a traditional bank loan and because of this I have had to resort to small personal loans from places like Finanace Companies. Every bank and credit union requires a XXXX or above in order to get a Home Equity Loan or Home Equity Line of Credit. Conveniently my scores all remain just under that number. Please investigate the actions of the Credit Bureaus because they are definately not doing the right thing for the consumer. Their reporting is not accurate or up to date in a lot of instances and it has been addressed with them. One example is my mortgage got sold to another company and they reported it to the three bureaus but only one of them is actually reporting it, so to anyone looking at my report it appears that I don't have a Mortgage. I was told I need to go back to the Mortgage Company and have them to send a Reensertion Letter. The consumer seems to always be the one to do the extra work instead of things happening the way they should.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation