Consumer complaint received 2019-12-03
Company: AMERICAN HONDA FINANCE CORP
State: ME
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
On XX/XX/XXXX i opened a car loan with American honda financial services for {$30000.00} the entire amount with everything included i was told, with a monthly payment of {$580.00}, since the very first payment i made they haven't been listing the balance correctly after payments are being received, on XX/XX/XXXX i made a payment of {$1100.00} which was a payment for 2x months, yet adding it up the full payment i made wasn't even fully applied per them receiving it my balance should have been brought down to {$29000.00} instead upon receiving and taking the money from my account they only applied {$770.00} making my balance {$29000.00} which means where did the other {$390.00} go? Upon the following month of XX/XX/XXXX, which i had already paid for in XXXX my loan increased to {$30000.00} which shows not only did they steal money but in return added more balance to my loan which they had already misused the account balances, in XXXX i made a payment in the amount of {$570.00}, come XX/XX/XXXX they upped my loan balance again this time bringing my loan up to {$30000.00} which making paymemts last i check it goes down not up, it continued to keep going down up down up further more, in the end i added up what payments in the time i had the car totalled and what they were actually applying towards the loan balance are completely the opposite of what they received and are adding towards the loan balance, i made payments totaling {$5800.00} which should make the loan be at {$24000.00}, yet they kept not adding the payment provisions properly and adding balance to the loan instead of decreasing it properly, when i called i questioned this, i can't remember the guys name i spoke just that in plain strait words was a smug XXXX and refused to do anything including transferring me to a manager, instead he hung up on me, after that and not knowing what or where most of my money towards the loan payments were going i stopped paying it cause they weren't putting my full payments towards my loan balance and instead kept increasing my balance upon receiving payments, i have proof of it, early XXXX they came to repossession the vehicle in which they opened a closed gate to get the vehicle, and they kept all my belongings in the car and wouldn't even tell me where to get them, by law within 48hrs upon repossession im suppose to be told where i can find the car to get my belongings not once would they tell me anything about where to get my personal belongings, instead sent me a knote in the mail almost 2x weeks later telling me they were selling the car at auction, my belongings in the car range from a computer desktop and monitor, a {$900.00} brand new ipad for my wife, a bunch of music cd and some movies, {$1500.00} in cash half mine half my wifes for rent which i had to sell my XXXX wedding band to pay rent cause these XXXX XXXX refused to let me get my XXXX belongings back, as well as a list of other things, the fact is they violated the fair credit reporting act for falsifying information on my report by improperly listing payments and balances of my loan, theft of my personal belongings, as well as breaking and entering for opening a closed locked gate which by law without a sheriff or law enforcement officer you can't legally open a locked gate, and seing as one of the other tenants is a XXXX XXXX i know there was no one there, and saying i refinanced or renewed so you could add more to the loan nice try you XXXX   XXXX.

Company response to consumer: Closed with explanation