Consumer complaint received 2023-06-13
Company: PNC Bank N.A.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/2023, I engaged a company called XXXX XXXX XXXX located in XXXX XXXX XXXX  to relocate me to XXXX, TX. There was a deposit required in the amount of {$1200.00}. When the deposit was made, I was informed by the companys representative that I had 72 hours to cancel the contract. A few hours later, I was curious about the company. So, I looked up their service reviews and found the comments about their service and business to be horrible especially a review they received on XX/XX/2023. 

At approximately XXXX. On Saturday XX/XX/XXXX I called XXXX ( the representative ) 4 or 5 times on his cell number and I left him a voicemail to call me about their reviews. Additionally, I typed him a message stating I want to cancel the contract. And, given it had only been a couple of hours since the initiation of the contract, cancellation should not have been an issue. Moreover, I placed a message on the XXXX XXXX page to also cancel this contract. Of fact, is that XXXX repeatedly reassured me that if I wanted to cancel, I can cancel within the XXXX hour timeframe. 

Subsequently, I called PNC Bank the evening of XX/XX/XXXX and spoke to a customer service representative of the bank. I initiated this action because I wanted to ensure XXXX could not access monies in my checking account. I was assured in no uncertain terms by the representative that no monies would be taken from my account since I had called advising of the cancellation of the contract. 

However, on XX/XX/XXXX, I learned that PNC had honored a request from XXXX to pay the {$1200.00}. It is of note that at this juncture, I had only {$100.00} in my checking account. 
PNC arbitrarily accessed my savings account and took the money out of this account without my knowledge and my approval. Their actions placed my checking account in a delinquent status whereby I had to transfer {$1200.00} from my savings account so the account would not be negatively impacted. 

I initiated a Dispute Action through the bank in an effort to retrieve the money they transferred to XXXX but was advised that there is nothing they can do. And, therefore, I have lost {$1200.00}. 

I submit PNC Bank should not have honored the request because there were insufficient funds in my checking account. Furthermore, PNC Bank did not have my approval to transfer monies from my savings account to my checking account under any circumstances. 

To that end, PNC Bank operated in a manner that was prejudicial to my interests and subsequently placed my finances in a compromising position. 

I am a XXXX XXXX XXXX senior citizen on a fixed income and put my trust in my financial institution. I just want to be whole and I believe if the bank would have honored my request, this action would have never transpired. 

I feel taken advantage of for being talked into providing a deposit as well as PNC Bank not honoring my request. 

Thank You.

Company response to consumer: Closed with explanation