Consumer complaint received 2016-09-28
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Loan Account/Loan number XXXX with Wells Fargo is not current and the reason it is not current stems from multiple mortgage violations that they, and they are the owner of this loan have commited against me and my family. First of all as in previous complaints they have somehow lost XXXX dollars from my restricted escrow account for my roof claim. They had refused to endorse the check, and we filed a complaint, and so we begrudgingly allowed them to deposit our self insured home owners roof check of XXXX into our restricted ecrow account for that claim. Then when it came time to have the roof completed they said their was only a little more then XXXX dollars in the account for that claim. How does that happen? Money just gets taken from a roof claim with a roof claim number for the roof and the money gets used or vanishes? They issued a check for XXXX but then it was no good? Thats crazy. We want our XXXX and not a penny less. XXXX Yesterday we were denied an appeal to XXXX and XXXX to modify an illegal pick a payment loan that we were tricked into getting in XXXX from XXXX bank and that the XXXX and other states deemed an illegal mortgage so we were supposed to get as a state settlement a mortgage assurance modification to 35 % of our income, that never happened, even though we did everything the state told us too and everything the mortgage company told us too, plus XXXX said they could not help us unless we got XXXX payments behind and if we would they would help us ... ..so we did. Yesterday Wells Fargo admitted that our XXXX XXXX XXXX modification application was never converted to a permanent modification as promised after XXXX payments that we made to them and that they refused to do so even though we paid a fourth and fifth trial payment before we gave up on them for dishonoring the conversion. They said that still counts as your only shot at XXXX becuase you paid that first trial payment! How can that be when it was them who refused to honor the deal? We paid and they failed to convert the modification, not us! How many payments did they say? XXXX How many did we make before we gave up? XXXX So either we didnt really get a XXXX trial mod becuase the whole point s to get a permanent mod and they made no other claims that we were not still entitled to a mod and by the time they signed it many months later it was under pro se chap XXXX and useless unless they made a motion in the courts and they refused that as well. So we never really got a XXXX. Yesterday they admitted that it was signed several months after we gave up in XXXX XXXX, and they admitted that according to there own records stated the loan was somehow back tracjed to look like it was brought current before they signed or we signed. How does that happen? They denied us a XXXX saying we already had XXXX, untrue per their own incompetence. They denied us for a XXXX by stating we earn too much by grossing up our taxable social security which is wrong, taxable inncome even social security should not be grossed up because our social security is taxable income that exceeds IRS requirements because we make rental and other income which they are aware of. They also state they will not calculate the formula using the standard interest rates to 2 % that they will only go as low as 3 % and out 40 years and they are refusing to reduce any principle or differ any arrears, which results in us not " qualifying to reduce the current payment 10 % '' under XXXX XXXX, again and that is because they are using there own XXXX violations as a legitimate XXXX oppurtunity provided us and it was never converted therefore we were not given a XXXX or a XXXX. We are appealing the appeal denial and hoping you help us to hold them accountable to not use a non converted due to mortgage company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation