Consumer complaint received 2021-05-23
Company: Shellpoint Partners, LLC
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX Loan number XXXX TO XXXX PAYMENT COMPLAINT MANAGEMNT DEPARTMENT. 
I am not happy this company you have always find a way to steal my payment. Please kindly apply my payment to the designated payment allocation. 
In the month of XXXX 3payments where made but only 2 was applied to my account are you waiting for me to forget, then the money will disappear like others has happened. 
I will appreciate it if you can work like a business not a scammer, I am tired of chasing this office to do the right thing each time I make a payment. 
The balance on my loan will be {$140.00}, XXXX if somebody will do their job not to find a way to steal from me. You have an unapplied found that is sitting in my acct in the amount of {$750.00} as unapplied we had gone through this over and over. Apply my payment if you do, we will not be having this conversation. 
This some of the reason why I have been vocal about your service with me next time this will happen I will have a lawyer talk to you because I have been looking for a way to have a share in a company and this might be an opportunity to get rich. 
You have done this before and came up with a wrong calculation and now you are doing it again STOP playing with my payment. 
Second my payments are not been reported correctly to my credit department that id another way to deprive me from refinancing my mortgage to the mortgage companying of my choice. 
I am writing for you to make all the correction you are getting paid for your interest that is not enough now you are looking for another way to embezzle my payments. The only payments that should be reflecting in my account will be {$750.00} for principal on a monthly and the rest will to the interest and other when you dont do it. Then you are trying to steal from me. 
I am a hard worker making sure that my bills are paid but you are making doing everything in your power to keep me in dept. if I was XXXX  I dont have to go through this to make sure my payments are applied correctly or reported to the credit company. 
I have tried warning you about this, I thinks is time for me to file official mortgage fraud complaint against NewRez LLC / Shellpoint for discrimination, fraud and suffering. Due to false payment reporting. Which is causing sleepless  night for me. 
I like this corruption and payment huddling and stealing to be corrected and stop playing with my money. I know what to do with {$750.00} if it was in my account then when I pay foy my principal to go down you huddle the payment instead of applying it to the designated payment location. 
Dont think that I dont have a cash of {$140000.00} to pay you off. For your information my other mortgage company is not giving all this scamming behavior is your this so called NewRez. 
I need someone in the complaint department to look into my complaint and make sure this behavior will stop I have been promised before, but it kept happening. 
NewRez is worse than a XXXX scammers I cant wait to XXXX  you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation