Consumer complaint received 2016-01-26
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I made a complaint already but their response was the complaint. I will try again to see if they can give me a corrected response and solution to this complaint. This is a perfect example of what is called steering. I applied for a request for help and was granted approval for a Hamp Tier 2 Principal Reduction Program that had 3 trial payments of {$2000.00}. By making the first payment on XXXX/XXXX/XXXX was confirmation of my acceptance to their offer. After the 3rd trial payment I would be sent permanent documents to complete this loan modification into a fixed 3.625 % loan and a principal reduction to the current market value as appraised to be $ XXXX contact person at XXXX was XXXX. I called him twice a week for any updates to the progress of getting my permanent documents. There was a deadline for this and XXXX told me I would be getting them by the end of the weekXX/XX/XXXX. I did not get them delivered by XXXX. I looked in my email, even though they have never sent any correspondence by email, and I see SLS has sent me a message. This was a bad news message and also a false statement of facts. I am shocked to read that SLS has denied my already approved Hamp Tier2 loan modification. Their only reason listed in this document is an embarrassment to say. They said I have withdrawn my request for help and they now have to deny my loan. I called them to tell them I did not do that. I would not put all this time and effort into getting this loan mod and turn around and opt out. They said it was a mistake. but they did not mean how they used my name as the reason to deny me getting the final documents. They meant that they made a mistake granting approval. That is a reason to lie about me putting a stop to my loan? Well SLS you cant make up false statements about your customers. Where does it say it is alright to give me the bad news and the blame all in the same sentence. I do not accept this to be a valid reason to deny the loan mod I have qualified for, obtained and completed trial payments on. Take a good look at what you have attempted to do and make the proper correction by sending me the permanent and final documents to sign for the Hamp Tier 2 PRP loan modification. I can go on about the steering me into a different loan that you say I applied for on XXXX/XXXX/XXXX. Which I did not do. Then you state that I am denied for all XXXX loan mod options in the letter datedXX/XX/XXXX That noted I had until XXXX/XXXX/XXXX to reapply for anything else. Sure enough my application was submitted ( not by me ) and on the XXXX/XXXX/XXXX morning XXXX hand delivers A package. This is what I was expecting a month ago. The problem is this is for the loan I did not apply for. These are final documents for the newly approved Standard Trial to Modification program The terms are not fixed. That is a XXXX step arm that is {$2700.00} a month and the total principal owed jumps up from $ XXXX to $ XXXX. This offer is much higher than the affordable HAMP TIER 2 they approved and said I backed out of. Would it make sense for me to back out of a helpful Hamp loan mod to reapply to get this one you sent me docs for?? I did not change my mind .I did not withdraw and I did not reapply for this other loan. Please make my Hamp mod permanent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation