Consumer complaint received 2016-10-19
Company: SLM CORPORATION
State: MN
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Having problems with customer service

Complaint:
I filed Case number : XXXX with cfpb ( complaint below ). 
To this date, Sallie Mae is accepting my agreed upon payments but yet reporting no arrangement or payments to credit bureau. They made an arrangement with me twice but are not honoring it Back STATUS Response disputed Sallie Mae/XXXX said : Explanation of closure This letter is in response to your recent inquiry with the CFPB regarding your Smart Option Student Loan. It was a pleasure speaking with you and hope the following information is helpful. 


As we discussed on XXXX XXXX, 2016, your loan may be eligible for a reduced payment program, which would lower your interest rate to 2 % for 24 months. If approved, this program would reduce the Current Amount Due from {$320.00} to approximately {$140.00}. Please note that this payment amount is an estimate only and may change since interest accrues daily. Further, all reduced payment programs are subject to review and approval, and contingent upon you making three qualifying payments, as well as enrolling into our automatic debit program to secure future payments while in the program. If you are interested in determining your eligibility for this option, please call us at XXXX. 

EXPLANATION OF CLOSURE : We provided the customer with information about our reduced payment program. 

Response We would like to request additional time to respond to this request. We have spoken with the customer, and we are now finalizing our written response. 
Thank you WHAT HAPPENED Describe what happened so we can understand the issue ... 
I have close to {$100000.00} in student loan debt, {$20000.00} of which is funded by Sallie Mae/XXXX. 
Sallie Mae/XXXX refuses to work with me and demands that I pay {$320.00} a month or more on this debt with 10 % interest. Everytime I call a representative tells me that is my only option, or I can default. Then they state that if I default there might be some help for me but they do n't know, and there 's nobody I can talk to about it. It is unbelievable Consent to publish the description of what happened? Consent provided My loan is Non-federal student loan Issue Ca n't repay my loan : Ca n't decrease my monthly payments What college or university did you attend when you received the loan? 
University XXXX DESIRED RESOLUTION What do you think would be a fair resolution to your issue? 
I think it would be fair if Sallie Mae / XXXX would consider the income and the expenses of the debtors. I want to pay my debt, but I can not pay on their terms -and it is appalling that they will not even discuss other options with me. 
MY INFORMATION Contact information Mailing address XXXX XXXX XXXX XXXX XXXX XXXX MN XXXX United States Email XXXXXXXXXXXX Age XXXX I am submitting on behalf of Myself Servicemember information The consumer is a Servicemember Servicemember information Servicemember status Veteran Servicemember branch XXXX Servicemember rank XXXX PRODUCT INFORMATION Billing address is the same as mailing address. 
Information about the company Sallie Mae/XXXX United States Supporting documents XXXX document XXXX ( XXXX MB ) COMPLAINT HISTORY Auto-Response XXXX/XXXX/2016 XXXX To : XXXXXXXXXXXX Subject : Your submission, [ Case number : XXXX ] Thank you for reviewing the company 's response to your complaint ( number XXXX ). We 've noted that you gave us feedback about the response. 

What happens now? 
We 'll update the complaint database on our website : consumerfinance.gov/ComplaintDatabase to alert the public and the company that you disputed the company 's response to your complaint. The complaint database shows which companies get the most disputes from consumers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief