Consumer complaint received 2015-08-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I received a letter from a XXXX XXXX XXXX Chase Bank Executive Office located in XXXX, IL XXXX, which did not address the major problem that Chase Bank is causing consumers ( clients ) and " ripping off '' people of possible XXXX dollars every day! 
The practice I 'm talking about is that many people are living pay check to pay check and depend on the online email service that we prescribe to. I have read their policies, but nowhere does it say that they can deduct the checks in the early morning hours of the day -- way after XXXX Many of us rely on checking the online deductions and I 'm not so much worried about my {$34.00} XXXX twice = {$68.00} XXXX penalty fee for NSF, but this practice is totally unfair to many people! I usually check my online banking 4 to 5 times per day and the last one is around XXXX I see that my accounts are all right and I plan to deposit monies first thing the next morning ( XXXX ) when I expect the check to be " cashed '' ( withdrawn ) from my account the next day. This was especially dastardly when they withdrew monies for a check from my account on Saturday morning. I suggested that they have a " closing time withdrawals, and do NOT withdraw monies from our accounts until the next business day, which is not happening at this time! This is especially true on Fridays which they say after closing, deposits and withdrawals will be on the following Monday!!! As I said, the policy that they said they subscribe to was that there would not be withdrawals from any accounts after XXXX XXXX which would be XXXX XXXX. They withdraw monies from accounts at least 10 hours from the XXXX XXXX XXXX XXXX. ) deadline! With this day and age of online quickness XXXX immediate transactions ) why does it take over 10 hours from their so-called deadline to withdraw monies from customer 's account, except for the fact that they can collect XXXX dollars from their customers for NSF fees per day!! I thought Chase was going to correct this " rip off '' tactic, but I guess there has to be a class action suit for XXXX dollars for this cheap rip off practice! I guess our suggestion that they immediately ( as soon as possible ) withdraw our funds for our checking accounts so that we may deposit monies immediately when we feel that a check will be deposited. When I go to sleep after XXXX I should not have to worry about NSF fees. I 'm retired and live on a fixed income! However, I write up to about XXXX checks a month for bills, etc., so some of the checks are deposited all month long. I glad that Chase workers do not ever have this problem! The executive office does n't even have my updated address which I changed ( moved ) 10 months ago!! 
I will be transferring my accounts to another bank beginning next month. Chase has by far the worst complaints record in history of banking by far. 
I was already ripped off over {$700.00} a couple of years ago when I was on vacation and they charged me for transcriptions that I never ordered. I went to several Chase banks and talked to several managers and they tried to get my monies back for me but they only got some of my monies back! XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation