Consumer complaint received 2015-09-22
Company: ARVEST BANK GROUP, INC.
State: MO
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
I obtained a loan through Superior Finance in XXXX Missouri on a XXXX BMW X5 for {$6500.00} plus all of their fees that have been added to it ( I now owe nearly {$10000.00} after all of their added fees ). I have been fighting with them since I made my first payment. First they were reporting incorrect information to my credit. It took over 2 months of fighting for them to change it to state " auto loan '' rather than it looking like a huge payday loan. Also when I obtained this loan, I went with this company because I was promised reporting to all XXXX major credit agencies. That is not happening. They are reporting to XXXX. The local office made myself and my husband a lot of promises that were not fulfilled, the credit reporting being one, as well as the " warranty '' that was offered and I paid for was told to me to be " bumper to bumper '' and does not cover anything of what they said. They have PURPOSELY defrauded me and my husband. When I brought this to the attention of the regional manager for Superior Finance ( only after threatening lawsuit ) I was connected with the attorney that the company has on permanent retainer. I have tried numerous times, unsuccessfully, for them to abide by the verbal, as well as the written contact and they refuse. I have every e mail sent and received from their attorney as well as the regional manager and all I have sent to them demanding action. He, along with their regional manager, are now ignoring my demands for them to fulfill what I was told and promised when I obtained this loan. I am fulfilling my contract by paying them nearly {$350.00} a month and keeping full coverage on this vehicle, I need them to fulfill their end of this contract in regards to reporting ( which was the entire purpose of obtaining this loan, to build credit. I had a great car that I owned outright but wanted to build my credit to obtain a mortgage ) and doing what they are supposed to do as my lender. When I realized that they had been in violation of many things in the contract, and I had to threaten lawsuit to get their attention, I even offered to return the car ( in better condition than when was received ) and for both parties to walk away free and clear. They did not want to hold up their end of the contract and I do not want to pay an arm and a leg for a vehicle that is nothing what I was promised, they refused my offer. I have XXXX other individuals that this company has done the same/similar to and they are more than willing to join lawsuit if needed and I have no doubt I could find more. This is a very crooked, deceiving company and I am not willing to sit back and allow them to manipulate me and defraud myself and others. I was made promises by them and there is a signed contract .... none of that is being fulfilled by Superior Finance. At the VERY LEAST, I am wanting them to report to all XXXX credit agencies as was promised which I have been informed was part of a verbal contract between myself and Superior Finance Company. They need to be held accountable for what their employees promise, just as I am held accountable for my payments and other contract obligations. If they refuse to follow through with the terms of the written and verbal contract after this formal complaint, I will have no choice but to proceed with legal action.

Company response to consumer: Closed with explanation