Consumer complaint received 2016-12-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I entered in to a Mortgage loan agreement with Bank of America , NA in XX/XX/XXXX, 2 years later I was notified XX/XX/XXXX that I was XXXX. I was a XXXX on XX/XX/XXXX and requested the SCRA Protection on all of my pre-service obligations with Bank of America several times of the 9 year period I continually XXXX XXXX as defined under the SCRA military service. I was denied the SCRA provisions on all of my accounts with Bank of America , NA and had adverse credit reports filed with all of the Credit Reporting Agencies from XX/XX/XXXX and it has Continued to the present. My mortgage loan account number ending in XXXX was charged interest in excess of 6 % until XX/XX/XXXX, I paid everything amount that had been demanded of me, I struggled at times due to the increasing amount charged to all of my accounts. Bank of America controlled my military pay and when all my payments would be applied to my accounts with them and all of my other creditors, this resulted in late fee, over draft fees, return check fees and I never knew what my balance would be from one day to the next. I was constantly dealing with the threats of Foreclosure on the home in XXXX, XXXX were my family lived, and I was offered payment modifications to reduce the amount required, but Bank of America wanted me to sign documents stating that I had defaulted on the mortgage and was financially unable to make my payments, to be considered for a reduced payment plan. I worked XXXX job and preformed all my military duties for 3 years, just so that I could do what I to do for my family and continued to make the payments demanded, and I never agreed to a modification until XX/XX/XXXX. XXXX, but when I checked in with my XXXX, I was dropped from XXXX, my pay stopped after XXXX and I XXXX just to have a pay check while I was waiting to XXXX. I had to call Bank of America and explain that I was n't being paid, I was offered a loan that was not a modification of my original XXXX mortgage loan. It was explained as a separate loan to cover the payment amount needed and would be billed separately, it was called a Home Saver Loan, I had it mailed to the house in XXXX and it was XX/XX/XXXX and I had n't been paid, so I drove down to sign the document the day before I was going to XXXX. It seemed to be just as it was explained over the phone and I was n't going to leave my kids in a Foreclosure situation while I was in XXXX. I had activated my XXXX when I finally got paid and I made my XXXX mortgage payment online, a few days later I got a call informing me that a Notice of Intent to Accelerate was sent to my home under a XXXX loan number. I called Bank of America and was told that my mortgage was fine, my payment was applied and my loan was still being processed, then a Debt Verification letter was sent with the XXXX mortgage number, stated XXXX owned our mortgage loan, and then a letter from Bank of America dated XX/XX/XXXX said our XXXX mortgage was being transferred for servicing to Bank of America Home Loan. I was in XXXX processing for XXXX and that was the first time I was informed about the Foreclosure on XXXX Servicemembers, and the pattern that it had taken, so we started filing complaints with any Agency we could think of, we met with a JAG Attorney, disputed the XXXX mortgage debt and XXXX legal right to collect payments from us. Our XXXX Mortgage history was gone, everything had been replaced with the XXXX mortgage account, which only went back to XX/XX/XXXX. We were advised that any payment to the XXXX is seen as an agreement!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation