Consumer complaint received 2023-07-27
Company: DISCOVER BANK
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Complaint Against Discover - Attempted Closure of Credit Card Account and Violation of Consumer Protection Laws Dear Sir/Madam, I am writing this letter to file a formal complaint against Discover Financial Services in relation to their attempted closure of my credit card account, which I believe is a clear violation of the Truth in Lending Act ( TILA ) and other relevant consumer protection laws.

Pursuant to 15 U.S.C. ch. 41 1601 et seq., the TILA was enacted to promote the informed use of credit by requiring accurate and meaningful disclosure of credit terms to consumers. One of the key provisions of the TILA, as mandated by 15 U.S.C. ch. 41 1631, is that creditors must provide written notice of the reasons for adverse actions taken against a consumer, such as closing a credit card account. 

On XX/XX/2023, I received a notice from Discover indicating their intention to close my credit card account without any clear explanation for such action. This notification fails to comply with the XXXX 's disclosure requirements, as it omits pertinent information about the reasons behind the account closure. Discover 's actions, or lack thereof, have left me feeling uninformed, distressed, and unsure about the impact on my financial well-being. 

Additionally, I suspect that Discover 's actions may also be in violation of the Equal Credit Opportunity Act ( ECOA ) ( 15 U.S.C. ch. 41 1691 et seq. ), which prohibits creditors from discriminating against applicants or borrowers based on race, color, religion, national origin, sex, marital status, age, or receipt of public assistance. While I can not definitively assert that this is the case without further investigation, the lack of transparency in Discover 's communication regarding the account closure raises concerns about potential discriminatory practices.

The consequences of Discover 's attempted closure of my credit card account have been severe, both mentally and financially. The uncertainty and emotional distress caused by this action have taken a toll on my overall well-being. Furthermore, the sudden loss of access to credit and the need to seek alternative financing options have resulted in significant financial strain, making it difficult for me to meet my financial obligations.

Additionally, I am deeply concerned about the potential impact on my credit profile. As a responsible credit user, I have diligently maintained a good credit history since I've had this account. However, Discover 's attempt to close my credit card account without valid reasons may lead to unjustified negative marks on my credit report, damaging my credit score and hindering my ability to access credit in the future. This is truly disheartening.

In light of these circumstances, I urgently request the CFPB to conduct a thorough investigation into Discover 's actions. It is essential to ensure that Discover complies with the TILA and other applicable consumer protection laws to safeguard the interests of consumers like myself.

I sincerely hope that the CFPB will take this matter seriously and take the necessary steps to protect my rights as a consumer under the law. Your intervention is crucial to rectify the mental distress, financial hardship, and potential credit damage I am facing due to Discover 's actions.

Company response to consumer: Closed with explanation