Consumer complaint received 2022-04-11
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
On XX/XX/2021 at XXXX I received a call from a Wells Fargo Agent from the credit card department and spoke with him about placing my closed credit card account on a payment plan. He read me out loud the agreements and disclosures and I said to stop, I dont want to proceed because the disclosure read that any other accounts I have with Wells Fargo will be closed. If thats the case then I said no I dont want to proceed with the payment plan. But he reassured me that he was sure that disclosure only refers to other accounts in similar standing such as default, late payments etc, but my other credit card account was open and in good standing so it wont be closed. Then he stated that if it was closed, it would be able to be reopened as long as I called back and asked to have it reopened. So he told me its fine and to continue with the agreement so I agreed to the terms and put my closed credit card account on the payment plan. 

On XX/XX/XXXX, I noticed my opened credit card account was closed. I then called and tried to get it reopened and I was told that it isnt true. Credit card accounts can never be reopened once closed. So they promoted me to create a compliant case with the executive department because I was wrongfully lead to believe it wouldnt be closed and would be able to be reopened if it was. 

After creating 3 separate cases and finally speaking with an agent from the executive department, they said the outcome was the same. They cant reopen my account because I agreed to the disclosures. Even though I explicitly said all 3 times in each case, that I was lead to believe the disclosures meant something else from what they actually meant. I was lead to believe one thing and result occurred. Id like my account reopened and/or some sort of compensation for this wrongful act and treatment. I was swindled into thinking my account wouldnt be closed and now I have to deal with the repercussions such as my credit being negatively affected and my credit card no longer being available for use. 
Id like for the negative affect to my credit reports be removed because this was something I was fully mislead in. 

I want my account reopened and compensation for my account being closed and having to deal with this issue for 6 months now. I have not been paying the credit card account BECAUSE I dont want to pay it and have them give the excuse of youve been paying the credit card account ever since its been closed, you have now accepted its closure, when that is not the case. I will not pay the credit card UNTIL this has been resolved. So IF this is resolved then Id need ALL late fees and unrightful interest payments accrued, be removed. Because I had been paying my credit card on time and havent lead it default. So the late fees and interest payments arent rightfully on accrued.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief