Consumer complaint received 2015-11-17
Company: SYNCHRONY FINANCIAL
State: GA
Product: Credit card
Issue: Other fee

Complaint:
In XXXX, I had a XXXX and went to see a dentist who told me that I needed to have at least XXXX would continue to come back. The dentist told me that the cost of the procedure would be {$1500.00} copay. I could not afford to pay that so I went to see another dentist XXXX. XX/XX/XXXX I went to another dentist XXXX and was quoted {$1200.00} for the same problem including XXXX. I told them that I did not have the copay of {$1200.00} but i wanted to have my XXXX. The doctor sent to me receptionist who told me that a company called care credit can offer me a credit card to cover the cost. I agreed to the terms because the receptionist explained that the company does not charge any interest if I pay the balance in 12 months but they charge interest during the course of the year which will be returned to me if I pay the card in full. I signed the paperwork and had the procedure done. The dentist ended up removing XXXX because she found problems with more XXXX. My son who is in school needed to have his XXXX. the dentist said he would benefit from XXXX which cost {$800.00} copay. The receptionist told me that care credit had agreed to increase my credit limit to {$2500.00}. I was paying the credit card monthly with late fees assessed at times until XX/XX/XXXX. XX/XX/XXXX I called care credit to ask how much I needed to pay off the account. They told that I owed {$2500.00}. When I asked them if I was going to get a refund of the interest that I had paid they told me that I was not eligible for any interest. I decided to make payments to my insurance so that I could pay care credit off the following month. When I called to pay off the {$2500.00} they told me that they had added {$400.00} plus at the end of XXXX for the initial credit and that they had another {$440.00} in XXXX for the second account. They refused to accept a settlement of {$2500.00} at the end of XXXX citing that even if I pay {$2500.00} the interest will continue to accrue. It is then that I paid {$320.00} to cover the balance due while I discuss with customer services how the deferred interest was explained in a different way to me by the receptionist at the doctor 's office. I exhausted all the avenues of negotiating with the managers who all told me that the information I received was wrong.I then called your office after reading about care credit on the internet. I told care credit to stop calling me because I was getting legal services to handle the case. In the meantime I asked them to send me the previous statements so I can submit them to your company. The following month when I was trying to make a payment I was told that my monthly payments had gone up from {$94.00} to {$150.00} because my new balance was {$3500.00}. This has greatly affected my credit score and its impacting my daily life as I can not apply for credit as long as this issue is unresolved. 
I can not afford to pay this much amount as I am in school and I also feel that the company is fraud. They did not explain to me how their care credit deferred interest works until this year. If I knew about this I would not have taken the credit.

Company response to consumer: Closed with monetary relief