Consumer complaint received 2015-09-18
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Friday XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Co XXXXXXXXXXXX XXXX XXXX ) XXXX Financial Protection BureauXXXX-XXXX-XXXXRE : Complaint against Barclaycard XXXX Credit Card XXXX ) XXXX XXXX XXXX XXXX, DE 1XXXXTo whom this may concern, I am writing and requesting a formal complaint/investigation after several direct correspondences ' and voiced concerns to/with Barclaycard, which have gone un-resolved as I am now/currently receiving harassing phone calls by their company regarding payment on XXXX of my XXXX Barclaycard credit cards. 

Specifically the account that did end in XXXX ; now ending in XXXX. 

I had called Barclaycard Customer service over a year ago, although I 'm not sure the exact date, I could locate via phone records if need be, and I spoke with a Customer service representative and told her that I had lost/could n't find my credit card. 

The Customer service representative then placed my card on hold, XXXX For quite some time XXXX to prevent fraud activity, until I could find/locate this card. 

I had forgotten about it and at some point I believe around XXXX I needed to utilize my credit card for purchases and called Barclaycard again, in Which I contacted them XX/XX/XXXX once again telling the representatives I could not find nor locate this card ( Ending XXXX XXXX and requested a new card be issued. 

Barclaycard then re-issued/Issued the same exact Card/Account numbers, instead of issuing a new account number to prevent fraudulent activity if in the event someone had picked up the previous XXXX I lost. 

Having a hectic schedule, I 'll be honest that I have n't paid attention nor reviewed my statements and forgot about the incident/ lost card. 

Until recently, when I had seen my recent statement and an unauthorized charge, as I immediately called Barclaycard Customer service and informed her about it, this representative immediately shut down my account and issued me a new card ( XXXX XXXX and stated she would place a dispute on that charge, At this time while on the phone with this representative is when I had remembered the previous issues and loss of card a year prior, and I then stated I needed to review all of my transactions/statements over the past year/year and a half. The representative told me I could go online and review the statements and call them back if I find additional charges/activity. 

I then went online and pulled my statements, which only allowed me back I believe to XX/XX/XXXX as I began going through each statement I began seeing numerous charges, including mylife, mylife people, " XXXX '' " Foreign Transaction Fees '' some for XXXX then XXXX or XXXX more small charges accompanying it, as I began extremely upset and called Barclaycard back that day and requested someone to go through these statements with myself and dispute these charges/statements, I told the representative that I had called over a year ago and told the representative I lost my card, and instead of issuing a new card with a new number they sent me the same exact card/numbers, I told her I had just called and spoke with a representative after seeing this recent statement and now I am online and I 'm furious, I said these " Fees/Charges and Interest I 've been paying for a year as well on charges that I did n't make to begin with when I called your Representative and told them I lost this card and Needed a new one, they just turned off my account then re-opened it and sent a " New/Same '' card, not at all taking any security measures/precautions and now I am and have been paying for it. " I asked this representative to please have someone call myself the following day, which no one ever did, as I told her I was not paying the " {$100.00} '' minimum payment that was due/scheduled for that coming Friday until I spoke with someone and they fixed t

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief