Consumer complaint received 2016-05-31
Company: Franklin Collection Service, Inc.
State: KS
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
First off we moved to a new home. Before we moved I notified XXXX XXXX XXXX to transfer my Telephone to My New address in XXXX XXXX, this was around the XXXX of XXXX XXXX. I was informed that the earliest it could be down was XXXX XXXX XXXX. I agreed that was ok and it was scheduled for then. Then I had to postpone for 2 weeks. Again no problem. 2 weeks XXXX XXXX, they came to install my internet but not the phone like I was told, after waiting all day for the phone installer, I called XXXX and got nasty and told them they had best get someone out to install my phone as ordered. They told me Wednesday ( after an hour long telephone argument with them ) an installer would come out for the phone. I told them if no one showed by end of business hours on the XXXX, I would go with another company. They never transferred my old acct, they never cancelled my old phone #, They are charging a Service Charge of {$240.00} for the Internet without any explanation and I ca n't answers from them and they are also charging me a Service Charge of {$60.00} for my phone service. Again no explanations. We have called and talked to XXXX and still no explanation. Also they never informed us ( my wife or me ) of any service charges on any installation either internet or phone. I also transferred my XXXX XXXX to my new home. XXXX was installed.. but still is n't the way we want it and are paying for. We want to split the house XXXX TV 's on the main Floor and XXXX TV 's on the bottom floor. XXXX separate master Genies ( they use the term Master Genies ) they say they ca n't do that and ca n't tell me why. I am tired of the run around. I am tired of talking to people that do n't know the answers to my questions. Last but not least, everything was supposed to be Bundled together ( The Internet, The Phone and The XXXX Service ) and they told my wife today ( XXXX XXXX XXXX ) they ca n't bundle and could n't tell her why. I want answers and I want them either in person or to my home Phone # which they have on file. 

I filed the below information with People claim Administration on XXXX/XXXX/XXXX. 

On or about XXXX XXXX, XXXX I notified XXXX XXXX XXXX via a phone call to their XXXX number that I wanted to move my service from XXXX XXXX XXXX XXXX, XXXX to XXXX XXXX XXXX XXXX XXXX, KS on XXXX XXXX. I was informed by the XXXX XXXX XXXX agent I spoke with that it could n't be done until XXXX XXXX, XXXX at the end of the billing cycle. I said that was fine and everything was set up and I hung up. 

In XXXX XXXX, I received a bill for service at my old address for the Billing period from XXXX to end of XXXX XXXX. I called XXXX XXXX XXXX and spoke to a Customer Service Agent and explained to her that I had transferred service on XXXX XXXX to my new and current address. She took my information and said that the it would take up to 10 business days for the bill to be removed from my account. I said that this was fine and concluded my business with the agent and hung up. In XXXX of XXXX, I again received a bill from XXXX this time for {$110.00} for service @ XXXX which was supposed to have been transferred to my new telephone #. I called XXXX again and was on hold for over an hour before I got frustrated and angry and hung up. 

So I am disputing this bill for those reasons. Also the final bill for XXXX was paid in XXXX XXXX. 

XXXX XXXX XXXX XXXX was resolved and all money owed for current service for TV, Internet and Phone Service has been paid. I will not pay {$110.00} for service at my old home when it was supposed to be canceled at the old home and transferred to new home!

Company response to consumer: Closed with explanation