Consumer complaint received 2023-08-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On Friday, XX/XX/XXXX, I sent a XXXX transaction for {$3500.00}, then on Saturday, XX/XX/XXXX I sent an additional {$3000.00} XXXX transaction as I could not send the total {$6500.00} in one payment, this was for a down payment on a new car hence the large transaction amount, which this {$6500.00} transfer should have left my account with a balance of {$4000.00}. After the XXXX XXXX transaction, and additional, unauthorized XXXX XXXX was put on hold in my account by XXXX, which I have been working with them directly to correct this $ XXXX issue. However, when this money was put on hold XX/XX/XXXX, my account in the ending balance said it would have an available balance of {$1000.00}, which adds up since there was $ XXXX being held from {$4000.00}. On XX/XX/XXXX at XXXX XXXX, I received an email that my account had gone below {$100.00}, when I got a chance to log on at about XXXX XXXX  on XX/XX/XXXX, there was only {$25.00} in my account, with absolutely no transaction history as to why there was a {$1000.00} discrepancy, I was forced to transfer $ XXXX from my savings to avoid low balance charges. I have gone to my nearest Bank of America branch to try and get this issue corrected, where I was treated horribly, they helped walk ins while I waited 15 minutes past my scheduled appointment time, when I finally got in with an advisor, I was attempting to explain the issues and the gentleman kept interrupting me so I politely asked " May I please finish my sentence '' the gentleman locked his computer, told me to not dare raise my voice at him, and went to leave the room. I said " Sir I have not raised my voice at all, I have been nothing but polite and am just asking to finish my sentence without being interrupted. '' He let me finish and then just stuck me on the phone with customer service so he didn't have to deal with me anymore. At this point, I am just waiting for the $ XXXX to be released back to me, but when I have been trying to find out about the missing $ XXXX, I keep getting sent in circles to different agents who all just keep saying they can not do anything since there is no transaction for the missing money - which is the exact problem - there is NO transaction for the missing money. If they are able to present me with a transaction and it is valid, then I would drop this is issue, but there is not a single person with Bank of America who can tell me where and why this transaction is. I have been on the phone with them everyday and getting absolutely no where. Today I was told that the low balance email must have been sent to me in error, to which I responded saying the email was absolutely not an error, there was in fact below {$100.00} in my account, the error is that it should never have gone that low in the first place. I need help, nobody with the bank is willing to help me recover these funds or even just give me an explanation as to where the funds went. I am now overdue on several bills including my rent and utilities as I don't even have the money in my account to pay them. I have attached screenshots of the low balance email I received.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief