Consumer complaint received 2021-04-14
Company: JPMORGAN CHASE & CO.
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The intent is to remove a charge-off that was unjustifiably placed on the account. On XX/XX/XXXX, I filed Chapter XXXX. My attorney listed Chase Card Services as a creditor. However, after filing I continued to fulfill my financial obligation to Chase Card Services by making on time and well above the minimum payments. But Chase charged the account off on XX/XX/XXXX. Notably, this account was current and never late before filing Chapter XXXX, and it was current and never late after filing Chapter XXXX. 
After the account was charged-off on XX/XX/XXXX, the cardholder immediately received calls from collections, who informed the cardholder that the account was late. I spoke with collections and informed that Chase reported the account past due. I confirmed timely payments to Chase through online payments/bank statements. 
The Collections department advised that the cardholder speak with Chase Card Services. The Cardholder called and was informed by Chase that the account was sent to collections because it was " 180 '' days past due. I disputed the claim, saying, that I continued to pay the account on time and well above the minimum payments after filing bankruptcy. Chase confirmed that payments were received, but strangely opined that the account was past due. 
Notably, depending on the department, i.e., collections, customer service, bankruptcy, Chase vacillates between two arguments to support the charge-off. First, Chase argues, the account was past due " 180 '' days. But this argument fails since the account was never late. Second, Chase argues, the bankruptcy per Chase " Policy '' automatically charged-off the account. But I have repeatedly asked for this written policy, and Chase has failed to provide. 
I escalated my complaint to " XXXX '' in the Executive Office. On XX/XX/XXXX, XXXX called and confirmed receipt of my complaint. Subsequently, I received a voicemail from " XXXX '' on XX/XX/XXXX, saying that, " The bankruptcy normally falls under the accelerated charge-off criteria, and it is " systematically '' charged-off within " 60 '' days of bankruptcy coding. Further, " XXXX '' asserted this is a valid charge-off. Notably, " XXXX '' did not provide this communication in writing. 
I called " XXXX '' to get clarification about the so-called accelerated charge-off criteria. But XXXX has intentionally avoided my calls. However, I researched accelerated charge-off criteria and discovered this " criteria '' pertains to FDIC laws and regulations, not Chase " Policy '' as claimed by Chase. FDIC 5000-Statements of Policy, " Loans in bankruptcy should be classified loss and charged-off within " 60 '' days of receipt of notification of filing from the bankruptcy court or within the time frames specified in this classification policy, whichever is shorter, UNLESS the institution can clearly demonstrate and document that repayment is likely to occur. '' So, Chase had the discretion to charge-off or not charge-off the account contingent upon the likelihood of repayment. I contend that Chase had no justification whatsoever to charge-off the account. First, there was not a high balance on this card. Second, the cardholder made timely and well above the minimum payments before filing Chapter XXXX. Third, the Cardholder continued to make timely and well above the minimum payments after filing Chapter XXXX. 
Therefore, it was highly probable that the Cardholder would repay Chase Card Services. Moreover, the Cardholder continued to make timely payments until this account was paid in full on XX/XX/XXXX. However, Chase continues to falsely report to the CRA 'S that {$1000.00} written off. Also, in XX/XX/XXXX, I received a letter from Chase dated XX/XX/XXXX. The " Letter '' asserted that the account updated to the CRA 'S. But I noted the following inaccuracies : Account charged-off XX/XX/XXXX ; Accountholder made a " settlement '' payment on XX/XX/XXXX ; and account paid in full for less than full balance. 
I spoke with Chase about the inaccurate reporting to CRA 'S. Chase admitted that the reporting was inaccurate, and assured that Chase would update the CRA 'S. However, I received another letter from Chase dated XX/XX/XXXX. Again, Chase reported inaccurate information to the CRA 'S. Chase asserted that the account charged-off XX/XX/XXXX ; Charged-off, paid in full. However, in the credit report dated XX/XX/XXXX, Chase continued to falsely report that the account charged-off and {$1000.00} written off. 
Also, I have been told three ( 3 ) different dates as to when the account charged-off:XXXX, date of filing Chapter XXXX ; XX/XX/XXXX ; and XX/XX/XXXX. But Chase continues to report that the account charged-off on XX/XX/XXXX. Also, I requested Chase Statements starting XX/XX/XXXX thru XX/XX/XXXX. Notably, Chase " XXXX '' deliberately failed to send statements for XX/XX/XXXX thru XX/XX/XXXX. These statements are important since these statements show what was owed on the account before Chase allegedly charged-off the account on XX/XX/XXXX. 
These accounts also show that the account was current and the cardholder paid above the minimum payments before the account was charged-off, which supported the likelihood of repayment. Also, supported that the cardholder intended to pay the debt owed before Chase Card Services unjustifiably charged-off the account on XX/XX/XXXX. I greatly appreciate any assistance that your agency can provide in this matter. Respectfully submitted,

Company response to consumer: Closed with explanation