Consumer complaint received 2017-11-27
Company: WELLS FARGO & COMPANY
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
To : CFPB XX/XX/XXXX My name is XXXX XXXX and I am filing a complaint against Wells Fargo Bank for not paying me my part of the settlement for the unauthorized opening of two savings accounts in my name including unauthorized changes to my checking account including an unauthorize transfer of {$4.00} from my checking to one of the unauthorized savings account # ending in XXXX. I had an established checking # XXXX since, XX/XX/XXXX and a savings account # XXXX since, XX/XX/XXXX. The savings account was a recurring saving account for the transfer of {$25.00} each month into that account from my social security benefits prior to the unauthorized use of my accounts by bank manager, XXXX XXXX XXXX. 
On XX/XX/XXXX, I met, XXXX XXXX XXXX XXXX at the XXXX CO, branch location store number XXXX where I opened a new checking account. I specifically requested to XXXX XXXX, not to add or change anything to my account and that, she should only change the number on my checking account and to leave my savings as it was. We did not discuss anything about opening new saving accounts nor did we discuss anything about making any changes to my checking except, getting a new number. I signed the document with the understanding from XXXX XXXX that, I was only signing up for a new checking and nothing more. I trusted XXXX XXXX that she was signing me up for a checking account only and nothing more. I did not read the find printing on the document that I signed but, I never suspected that XXXX XXXX was deceiving me in anyway so, I signed the form believing that, I had just signed up for a new checking account number only. 
When I left the bank, I didnt think anything was wrong or out of the ordinary until, a couple of days later, when I discovered that, there was something different about my accounts so, I called the Wells Fargo Phone Bank about my concerns. I explained to customer care that, I did not authorize any changes to my account and I have no idea what, I was looking at on my account. I told the customer care rep. that I was going to call XXXX XXXX about the matter but, before I could call her, I received a fee of {$5.00} on one of the unauthorized savings account on XX/XX/XXXX. Note : I was aware of the hold that XXXX XXXX put on the closed checking account # ending in XXXX for pending or future transactions before, she closed the account permanently. 
I believe that, the overdraft fee occurred because, when XXXX XXXX illegally opened the {$25.00} savings account without my permission. I was told by a phone representative that it required a minimum of {$300.00} which, XXXX XXXX obviously, did not receive from me or I had to have a recurring savings account. The account required a minimum of a {$300.00} balance which, I would not have known about because, this was not discussed with me by XXXX XXXX nor I did authorize this. When the following month arrived, and the minimum balance wasnt in the account I was charged a fee of {$5.00}. I originally, thought and told the bank representative, I was being charged a {$1.00}, {$25.00} and another {$5.00} fee because, I did not understand what I was looking at or what the unauthorized accounts were about. 
XXXX XXXX, without my permission transferred {$4.00} into one of the unauthorized opened savings account and then set up an authorized debit card overdraft service that was not authorized by me. I also, learned later that, she set up my saving account # ending in XXXX so, that I couldnt make transfers which, I later restored. I am XXXX, and I receive a social security check of {$770.00} each month directly to my checking account. I have no money that, will ever support having two or three savings accounts at one time nor did I authorize this. I had an established savings account # XXXX before XXXX XXXX added the other two unauthorized saving accounts. On XX/XX/XXXX, when I discovered that, I was charged a fee, I contacted the bank about the two new saving accounts opened in my name without my authorization by XXXX XXXX. She opened a Way2Save savings account # XXXX that required a minimum of a {$300.00} balance and a {$1.00} savings account # XXXX. This was my second call about the matter and, the date, both unauthorized accounts were closed. 
After, explaining the situation to three different bank representatives about how I felt, I was bamboozled and tricked into signing those unauthorized savings accounts, one of them phoned the bank location in XXXX CO, to speak with XXXX XXXX about the matter but, the representative said, that XXXX XXXX refused to discuss the matter with her. The bank representative assured me that, she will file a report on my behalf and that, someone should get back to me about the matter but, they did not until, I received an email from Wells Fargo concerning the settlement on XX/XX/XXXX, that stated that, if my checking, saving or line of credit was opened without my permission, I should reply to the email in which, I did. 
I replied to the email and waited to hear back from the bank. When I did not get a reply, I entered the bank at the XXXX CO, location approximately, two weeks ago and inquired about the settlement. On XXXX XXXX XXXX, I received a phone call from a bank representative ( XXXX XXXX ) who I believe during our conversation, wanted to relitigate my complaint which, made me uncomfortable since, I thought the issue was already settled as far as payment to me for the unauthorized opened accounts. 
On XX/XX/XXXX, I spoke to XXXX and XXXX in the XXXX Branch of the bank who questioned me again about my accounts of what took place and why, I felt I, was affected by what XXXX XXXX did. XXXX informed me that, the {$85.00} dollars that, XXXX said, was for part of the settlement was actually an error on the bank and not free money concerning the settlement. XXXX told me that, my case was closed as far as XXXX was concerned so, I told him that, I will file a complaint about this matter. Wells Fargo owe me settlement money for the unauthorized opened savings accounts that were made by XXXX XXXX in my name including the unauthorize transactions she made. 
Wells Fargo promised its customers that, they would take care of, whomever were affected by these unauthorized opened accounts but instead, they want to relitigate the matter with me so, they dont have to pay or take responsibility for the unauthorized accounts XXXX XXXX opened in my name nor hold XXXX XXXX accountable for her own actions. On XX/XX/XXXX, Wells Fargo were made aware of my concerns against XXXX XXXX and the unauthorized opened accounts she opened in my name without my permission and I believe that, they are now reneging on their agreement to settle this matter with me. Wells Fargo still owe me a portion of the settlement for the unauthorized accounts opened without my permission and I want to be compensated. 
I can be contacted concerning this matter at XXXX or email me at XXXX 

Sincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief