Consumer complaint received 2016-11-25
Company: Ocwen Financial Corporation
State: SC
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
In XX/XX/XXXX my wife and I bought a home. Our first mortgage is through American Home Mortgage interest only loan with an interest rate of 6.5 % fixed until XX/XX/XXXX for XXXX. Our Second loan is a principal and interest loan for XXXX at an interest rate of 8.125 %. Our loans have been sold multiple times throughout the years. Currently our first mortgage is with Ocwen and second mortgage with XXXX. The plan was to refinance in years however, the housing market crashed and we have been unable to do so. We have tried multiple times to refinance through, XXXX, Close your own loan etc. to refinance. However, our home is underwater. Our formal appraisal in XX/XX/XXXX came in at XXXX. We currently owe XXXX. Each lender has requested approximately 68,000.00 at closing in which we are unable to obtain. I am attempting modification through Ocwen Financial. I originally submitted package on XX/XX/XXXX with the assistance of a HUD advisor. I phoned Ocwen on XX/XX/XXXX for update. I was told at that time needed spouse signature on XXXX form which instructions stated did not need. The rep stated this was all that was needed to process Modification and confirmed that also with my HUD advisor. I phoned for update on XX/XX/XXXX in which the rep stated needed XXXX returns not XXXX and in which I had put on form as instructed prior. XXXX updated and re submitted. By XX/XX/XXXX we will have paid almost the principal in interest only with no principal. According to the Ocwen Rep our interest rate will either increase or decrease by 2 % in XXXX and can go as high as 11.4 % or as low as 2.4 %. As of XX/XX/XXXX the Ocwen rep unable to give projected amount. I am not certain we will qualify for modification because they look at our income based upon this loan only and not overall income to debt ratio. This is absurb we will have paid almost the entire loan only in interest and then depending upon their modification if any they will want us to pay even more toward principle which will potentially double or triple the total amount we pay on the loan. Also, I am making no progress in the modification process as each time I call one Ocwen rep states everything in order to complete process, then when phoning again to assure they have received my documents a different rep states some line has n't been signed or a date has n't been entered. When filling out paperwork for modification I filled out the Making Home Affordable application package and spoke with a HUD advisor of all information I had completed. Ocwen continues to give me the run around after I have submitted all completed documentation as a stall tactic. All of this and I continue to pay only interest with no resolution. Our home is a custom built home which is to increase the value of our home. Currently across the street 3 new homes are being constructed through XXXX. These are not custom homes they are pre-fabricated homes therefore further decreasing the value of our home. I need a resolution to our mortgage in order to save our home. We are current and have been current on our mortgage the entire time. I spoke with a gentlemen from XXXX out of California who states he can decrease my interest rate on both loans to 2 % fixed forever and decrease 10 % of 1st loan for a fee of XXXX for first loan and XXXX for second loan. I am unable to pay the fee at this time.

Company response to consumer: Closed with explanation