Consumer complaint received 2017-02-09
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have a home loan with Wells Fargo which is currently in the arrears. I have owned my home for 42 years and have been trying to work with Wells Fargo agents on negotiating a reasonable payment plan, restructure, either a restructure or loan modification. However I can not seem to get through the red tape. No real help has been offered nor have I been accurately reviewed for any other options that would lower my monthly payments. I have done everything I can think of to resolve matters with Wells Fargo, again to be ignored. They never designated a single point of contact. With Wells Fargo receiving XXXX dollars in incentive relief for assisting struggling home owner like myself for a loan modification from the Department of Treasury, as part of programs such as Making Homes Affordable. I am now facing foreclosure and in desperate need of assistance as my husband and I are in our eighties and have nowhere to live. XX/XX/XXXX I refinanced my home by signing a purchase money loan. I tendered my payments on time as agreed. However my husband had a XXXX on XX/XX/XXXX continuing through XX/XX/XXXX. Due to his length in XXXX we begin struggling to tender our mortgage payments. I did the best we could to keep up with our mortgage payment going so far to deplete our savings reserve we eventually defaulted with Wells Fargo. XX/XX/XXXX I contacted Wells Fargo advising of our struggles to tender my mortgage payments on time. Wells Fargo agents offered me the opportunity to apply for a loan modification ; I returned the required loan modification application, along with all requested documents. After receiving what seemed like a paper-chase along with all the run-around after all that, a decision rendered was a denial due to low income. I have attempted to work things out with Wells Fargo, but all of my efforts have yielded negative results. Wells Fargo Agents have been unwilling to work with me. No review of my current financial circumstances has been opened or discussed and no home retention options have been offered. Desired resolution : I want Wells Fargo to immediately stop this foreclosure activity and take a long, hard look at my CURRENT financial situation in an effort to assess my ability to pay a lower monthly mortgage payment. I also believe I qualify for other programs and thus would like to be considered for any and all government programs and home-retention options that are available to me. I do not want Wells Fargo to foreclose on me. I disparately want Wells Fargo to give me a second chance to save my family home. Why ca n't Wells Fargo restructure my loan to give me some relief in accordance with government guidelines? PLEASE help me convey to Wells Fargo to stop all foreclosure activity and review my file. I am so scared my husband and I will be homeless at our age. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation