Consumer complaint received 2020-09-27
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened an account with Bank of America on XX/XX/XXXX of 2020, me and my husband got our back dated unemployment checks from Oregon, they came in many separate checks. My husband deposited all of his checks on the XXXX in the amount of XXXX when we opened the account and I deposited all of my checks in the amount of XXXX on the XXXX. Right after I deposited my checks the bank put a hold on our account, which made the account look like it was overdrawn, it said I had XXXX in my account. I Of course called them the next day freaking out because it looked like I was overdrawn but they assured me it was an account hold. I got transferred to too many different departments to remember with no help and no one could tell me anything about this hold. I waited 48 hours then called back, after transfer after transfer I got one lady who told me she would take the hold off of my account and she did, that was XX/XX/XXXX. The following Monday, XX/XX/XXXX I made several transactions on the account and promptly after that my account was put on hold again. I called the next day and I got the run around again. I was told that my account was put on hold again for the original reason of the many deposits made when opening the account and that I would have to wait 48 hours. I called them again on the XXXX to get them to take the hold off. I was told that it takes 10 days now for the hold to come off and that I have to wait until the XXXX. Im am tired of disputing this problem with Bank of America, I feel as though no one can help me and that this is some kind of bank fraud, Ive had the account for two weeks and can not touch my money. Not to mention that my account has been on hold twice for the same reason and I was assured on Friday the XXXX that my account was off hold and I could use it, just for Monday the XXXX to come around and it is back on hold as soon as I try to make any transactions. So the hold on my account finally came off on the XXXX and I thought everything was resolved. On the XXXX I get an email from Bank of America saying that online banking is no longer available to me upon my request so I try to log in and of course I can not. I go into the bank on the same day to get the problem fixed and I am told that the bank has closed our account and that they cant help us any further, that we have to call the Risk/Closure Dept. We call that department the same day and they tell us that the account was closed because out of the 50 something checks from the state of Oregon that we deposited, one of the checks is deemed to be counterfeit. They can not tell me when they will send me a check for the money in my account or when I will receive it, just that it could take till the end of XXXX for the account to be fully closed. The only thing that we deposited into the account were the 50 something unemployment checks and I cant believe that the state of Oregon would be issuing counterfeit checks. I believe the bank is trying to make it difficult in any way possible for us to receive our money, that they are retaliating for us making complaints against them. So again I would like to make a complaint against this bank for wasting all my time just to give me vague answers and not help me with my problem While holding my money from me. Im hoping to get some kind of help or action. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief