Consumer complaint received 2016-07-08
Company: CITIBANK, N.A.
State: VA
Product: Credit card
Issue: Other

Complaint:
not understadning why this complaint was closed no one has given us any updated infromation last time I spoke with XXXX she stated that acount was charged off AND CLOSED per per consumer my mother never called to cancel her card this is a fraudlent act by this company and this wrong putting my eldery mother thru this COMPANY IS WRONG AND SOMETHING NEEDS TO BE DONE ABOUT THIS WHY DID THEY CLOSE THIS CASE APPARENTLY THEY ARE HIDDING INFORMATION I WILL FORWARD THIS INFORMATION TO THE XXXX OFFICE AS WELL I am doing this complaint on behalf of my mother XXXX XXXX she tried to use her card XXXX the card was declined embarrassing due to my mother pay her bills on time period. I called in reference to her account I was told my mother was deceased wow I have been fighting months to have this problem resolved My mother is alived how heartbreaking this is that A COMPANY DECLARE SOMEONE DECEASED WITHOUT ANY LEGAL DOCUMENTATION I was told that XXXX uses some company that alerts them with this information. I had to go to the social security office to get a letter stating that my mother is alive. I have sent information to CFPB also have SPOKE WITH A XXXX XXXX XXXX FAXED ALL DOCUMENTS REQUIRED NOT UNDERSTANDING HOW MY MOTHER ACCOUNTS ARE STILL BEING FLAGGED AS FRAUDULENT DO TO SHE IS DECEASED. MY MOTHER HAS BEEN PAYING HER BILLS EVERY MONTH I NEED AN EXPLANATION TO WHAT IS GOING ON SOMEONE NEEDS TO ANSWER OUR QUESTIONS NOW ACCOUNTS ENDING IN XXXX AND XXXX I WILL FORWARD MY COMPLAINTS TO OTHER AGENCIES AS WELL. WHY HAVENT THIS ISSUE BEEN RESOLVED MY MOTHER IS MAKING HER PAYMENTS EVERY MONTH DOCUMENTATION HAS BEEN SENT NUMEROUS TIMES. I WOULD LIKE THIS CORRECTED ASAP, WHY XXXX XXXX DID NOT FOLLOW THRU WITH THIS COMPLAINT THIS IS A SERIOUS MATTER THAT WAS TAKEN LIGHTLY WITH THIS COMPANY AND A APOLOGY TO MY MOTHER FOR PUTTING HER THRU THIS ALL INTREST DROPPED BILL SHOULD BE PAYED IN FULL BY COMPANY FOR TAKING ADVANTAGE OF THE ELDERLY CONSUMERS I HAVE TRIED FOR MONTHS TO GET THIS CORRECT CAN PROVIDE ALL DOCUMENTS THAT WAS SENT TO THAT XXXX PERSON. THIS HAS BEEN GOING ON SINCE XXXX AND NO ONE HAS DONE THEIR JOB TO HAVE THIS RESOLVED WANT THIS RESOLVED NOW Consent to publish the description of what happened? Consent provided Issue Other Date of incident XXXX/XXXX/2015 Have you done any of these things to try to resolve this issue? 
Contacted the company directly Contacted the the Consumer Financial Protection Bureau previously DESIRED RESOLUTION What do you think would be a fair resolution to your issue? 
I WOULD LIKE THIS CORRECTED ASAP, WHY XXXX XXXX DID NOT FOLLOW THRU WITH THIS COMPLAINT THIS IS A SERIOUS MATTER THAT WAS TAKEN LIGHTLY WITH THIS COMPANY AND A APOLOGY TO MY MOTHER FOR PUTTING HER THRU THIS ALL INTREST DROPPED BILL SHOULD BE PAYED IN FULL BY COMPANY FOR TAKING ADVANTAGE OF THE ELDERLY CONSUMERS I HAVE TRIED FOR MONTHS TO GET THIS CORRECT CAN PROVIDE ALL DOCUMENTS THAT WAS SENT TO THAT XXXX XXXX XXXX THIS COMPLAINT SHOULD BE A PRIORITY SHOULD HAVE BEEN CORRECTED MONTHS AGO BY XXXX XXXX MY INFORMATION Contact information Mailing address XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX United States Email XXXXXXXXXXXX Phone XXXX Billing address is the same as mailing address. 
Credit card number XXXX AND XXXX LAST DIGITS Information about the company XXXX XXXX XXXX XXXX XXXX VA United States

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief