Consumer complaint received 2015-09-30
Company: Collections Acquisition Company, Inc.
State: OH
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
This debt has been resolved with the original creditor XX/XX/XXXX, XXXX XXXX XXXX, XXXX, Ohio XXXX. Further, XX/XX/XXXX, XXXX Last Name unknown ( XXXX ), a mail employee of Payliance, was advised via telephone I disputed the validity of the debt since I had resolved the issue with the creditor. I provided Payliance / XXXX, a faxed and mailed copy of the pay voucher signed by XXXX, employee of XXXX XXXX, XXXX, Ohio, in the amount due and waiving any further fees. This information was updated in the system Payliance and XXXX XXXX share and utilize for collections, as verified by Customer Service, XXXX XXXX XXXX XXXX a female employee of XXXX XXXX in XXXX, Ohio. Payliance has made NO attempt at collection or verification of this debt. I have not received any written correspondence or telephone calls in regards to the validity of this debt once I disputed the debt with XXXX XXXX of PaylianceXX/XX/XXXX. I have recently attempted to resolve this disputed debt as it has come to my attention it is reported on my credit report as a derogatory item. I have attempted to resolve this with the Payliance/XXXX with no resolve. XXXX XXXX XXXX XXXX of Payliance has not attempted to collect the debt during my phone calls and has not attempted to provide any further resolution to the debt. I am providing the a log of the attempts I have recently made to resolve this issue : On XX/XX/XXXX, XXXX : Called Payliance at the listed number ( XXXX ) and was on hold for four minutes and then hung up on at XXXX. XXXX : Re-dialed Payliance at the listed number ( XXXX ) and was on hold for two minutes and then hung up on at XXXX. XXXX : Re-dialed Payliance at the listed number ( XXXX ) and spoke to XXXX XXXX XXXX ) regarding the derogatory entry on my credit report. XXXX XXXX XXXX XXXX stated he " possibly received a fax receipt for XX/XX/XXXX. '' XXXX further stated that I needed to contact XXXX XXXX and request they update the XXXX system to state the debt was paid. XXXX : I called XXXX XXXX, XXXX, Ohio, and spoke to XXXX. XXXX initials of individual who signed pay voucher and did not state her name, ) and she advised the Payliance/XXXX shows that the debt was paid XX/XX/XXXX, for the amount owed and all other fees waived. XXXX : Called Payliance at the listed number ( XXXX ) and received a voicemail message. I did not leave a message. I hung up and Re-dialed immediately, at XXXX : Spoke to Payliance/XXXX and advised XXXX XXXX XXXX XXXX that XXXX XXXX had updated the XXXX system shared with Payliance XX/XX/XXXX when I paid the debt in the store. XXXX advised XXXX XXXX needed to confirm the payment to Payliance XXXX XXXX that the debt is resolved. During the conversation, I advised XXXX XXXX XXXX XXXX I was willing to pay the {$40.00} Service Fee if I could resolve the debt and Payliance would take the derogatory information off of my credit report. XXXX refused to acknowledge my statement and continued to repeat that I needed to contact XXXX XXXX to have them update the XXXX XXXX System. XXXX : I called XXXX XXXX, XXXX, Ohio, and spoke to XXXX XXXX XXXX XXXX Customer Service Supervisor, who verified the Payliance XXXX XXXX system was updated XX/XX/XXXX, with the payment. XXXX of XXXX XXXX sent a fax confirmation to Payliance XXXX XXXX. I have made additional attempts to contact XXXX at Payliance, or anyone at Payliance, to verify if the verification has been received and updated in the XXXX System so that I can resolve this issue. I have made attempts to contact Payliance at XXXX, and no one answers, or I received the voicemail message to leave a message. I have attempted to contact XXXX XXXX at XXXX, this is the creditor information on the credit report.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation