Consumer complaint received 2015-05-22
Company: Diversified Consultants, Inc.
State: CO
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I subscribed to XXXX XXXX XXXX XXXX, with free Internet Service, for a period of at least 12 years and had made monthly payments and was current on those payments until XX/XX/XXXX. In XX/XX/XXXX, I canceled that service by XXXX phone calls to XXXX XXXX agents and a personal visit to a XXXX store in XXXX, Colorado. I never received a written or email confirmation of cancellation, although I asked for XXXX on each occasion. I was specifically told that an " installation representative '' would make an appointment at my home to disconnect the existing modem ; and no followup ensued. I made arrangements to begin new phone, XXXX XXXX, and internet service with XXXX XXXX in XX/XX/XXXX and made an additional call to XXXX. Another XXXX representative stated that she could find no record of previous cancellation, although I again gave her the specifics. I did the same again in XX/XX/XXXX, when I continued to receive unauthorized bills from XXXX. At a later date in XXXX, I was told by yet another representative that I needed to return the modem to a XXXX retail location, which I did on XXXX occasions. I returned to the same store in XXXX. On the XXXX occasion, I was told that there was " no record '' of my cancellation of service after a one hour wait. On the XXXX a counter representative simply took the modem, entered my name and phone number, and stated : " That 's it. '' I requested a print-out or electronic copy of my complete account, including all service and customer representative notes, and was told that the counter individual was not authorized to provide those documents. 

On XX/XX/XXXX, I received a notice of Negative Information from XXXX consumer information. I immediately accessed the site and found that XXXX had posted negative credit information about my consumer account, had authorized the matter to be referred to " collection, '' and had authorized Diversified Consultants, XXXX XXXX XXXX XXXX XXXX, XXXX, Florida XXXX to file deliberately false and misleading information concerning this account to be filed with XXXX and other credit agencies, specifically that a claim for {$230.00} from XXXX was due and owing. This false information was communicated to a third person, was communicated without regard for the truth or falsity of the information, and was done recklessly and intentionally in order to cause me financial and personal damages and damage to my credit reputation. I intend to sue XXXX, its individual agents, and Diversified Consultants, all of whom have transacted business in the State of Colorado. Claims will be raised in a court of competent jurisdiction under the relevant Colorado Consumer Protection Act statutes and will also include claims for breach of contract and tortious conduct including defamation and fraud. These claims carry with them an entitlement to actual compensatory damages, future damages, and a right to attorneys ' fees and injunctive relief, and will request that any arbitration clauses be stricken. I specifically reserve all rights available under Colorado law. 

Thank you for your assistance.

Company response to consumer: Closed with explanation