Consumer complaint received 2023-10-31
Company: CNG FINANCIAL CORPORATION
State: TX
Product: Debt collection
Sub-product: Payday loan debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
- On XX/XX/XXXX an agreement was entered with XXXX XXXX XXXX XXXX XXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXX XXXX, for the full balance of the debt over the course of less than 1 year. 
- Payments were to be auto processed by XXXX. 

Up to XX/XX/XXXX, I was under the impression this was resolved. 


XX/XX/XXXX, initial communication from XXXX XXXX XXXX, XXXX. 
- On XX/XX/XXXX XXXX XXXX XXXX, XXXX provided a settlement offer of {$920.00} due by XX/XX/XXXX : Final settlement offer of : {$920.00} due on or before XX/XX/XXXX - On XX/XX/XXXX XXXX XXXX XXXX, XXXX provided a structured settlement offer of : XXXX payments of {$150.00}, monthly ( +- {$1500.00} ) due by XX/XX/XXXX : Final structured settlement offer over 10 months : {$1500.00} due on or before XX/XX/XXXX. 



A total of XXXX consecutive equal payments due on or before the XXXX monthly. 

- On XX/XX/XXXX XXXX XXXX XXXX confirmed, XXXX XXXX & XXXX, is their client. 
- On XX/XX/XXXX XXXX XXXX XXXX claimed that payments to XXXX XXXX & XXXX had ceased. 
- On XX/XX/XXXX it was advised to XXXX XXXX XXXX this debt was paid to XXXX XXXX & XXXX. The payment schedule & final payment receipt, dated XX/XX/XXXX, were provided. 
- On XX/XX/XXXX it was asked to XXXX XXXX XXXX, what is needed from the consumer to close this & receive confirmation of such. 
- On XX/XX/XXXX, only after the previous correspondence had ensued, XXXX XXXX XXXX stated a total of {$3000.00} was paid with a remaining balance of {$440.00}. 
- On XX/XX/XXXX it was advised to XXXX XXXX XXXX that the balance of {$440.00}, is incorrect. 
- On XX/XX/XXXX it was requested the following information be provided, notice of debt, detailed payment history. ( None provided ) - On XX/XX/XXXX XXXX XXXX XXXX again provided a settlement agreement of {$920.00}. 

XXXX XXXX XXXX, XXXX, ( " XXXX '' ) has not provided requested information & can not come to a conclusion of what balance they are even attempting to collect, yet is threatening to file suit against a consumer, when they themselves are in multiple violations of Title XXXX of the XXXX Code / FDCPA. 
XXXX continues to attempt to collect without validation. The settlement offer provided XX/XX/XXXX, is more double what the company previously advised was owed ( {$440.00} ), even though that amount is still incorrect. 

XXXX hired AOB to collect this debt of their behalf & the agreement entered between myself the consumer, & XXXX was followed to the best of consumer ability. XXXX & XXXX have not even been able communicate between themselves what the balance correct balance is. 

Further, XXXX does not have an active license in the state of New York where it is located & registered as per " XXXX XXXX XXXX '' of NY Department XXXX XXXX XXXX regulation of XXXX party XXXX, nor was a bond located in TX XXXX of XXXX, my state it is operating in, as per Section XXXX of the TX XXXX XXXX ( prohibiting operations from XXXX parties in TX ). 


Attached : Email PDFs - Payment Schedule from XXXX. Correspondence between the consumer & FDB / AOB. Notice of judgement filing.

Company response to consumer: Closed with explanation