Consumer complaint received 2016-07-26
Company: JPMORGAN CHASE & CO.
State: CT
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
JP Morgan Chase under the direction of XXXX XXXX seems to think they are above the law and do whatever pleases them. After all they are secure in their connections to the necessary parties that can terminate any litigation against them, etc. 
Well I am an average consumer who worked 6-7 days per week and at least 15 hours per day - live within my means and my only sin was to renegotiate a mortgage loan with JPMorgan Chase when they acquired my mortgage from hostile takeover of a bank that sued them and won. Chase JP Morgan under the direction of their highly paid CEO XXXX XXXX have assumed the mantle of 'Judge & Jury ' as it relates to the debacle of the mortgage meltdown they created. They collected government bailout : foreclosed on homes with wild abandon as there was little or no oversight to the obvious fraudulent behavior taking place. My story is quite simple : applied for a lower interest rate : after many stops and start finally received the 'go ahead '. Paid the first month 's mortgage then my troubles for the next two years began. Second months payment rejected by Chase : online : in person at their bank over the telephone. Tried every which way to pay the next installment..they would not accept. My recourse would be to refile mortgage papers over.this I did regularly for the next two years. Seems JP Morgan Chase had trouble receiving documents - always a lost page or XXXX. JP Morgan Chase for the next two years would deliberately/or accidentally could never find any trace of a mortgage contract, always an empty file. This was confirmed to me by XXXX assigned representative from JP Morgan Chase XXXX What I later found out and confirmed to me : I was caught up in a scam. Reason they could never receive all the papers through every conceivable means - commission was paid to employee for every foreclosure. 
Yes, you foreclose on a home, you get a commission. " XXXX in charge of the blood bank ''. Consumer on the losing end..I got caught in this scam. In addition, JP Morgan Chase kept XXXX books : XXXX showing my monthly mortgage obligation..and XXXX hidden away with penalties etc. totaling close to {$300000.00}. Anyway you take it I was XXXX..by people who were accepting bailouts with the proviso to help consumers. I have now been trying to get relief from JP Morgan Chase for over a year now..and they still keep assigning more people to hear the case, research the case, ask for more time to research : bear in mind that XXXX of their people could not find anything in the file. JP Morgan Chase is now coming up with same regurgitated and incorrect information as to why the second payment was not accepted that put me in jeopardy for over two years. 
*JP Morgan Chase admitted in writing that my mortgage was a verbal one *JP Morgan Chase admitted in writing that their accusation of sending XXXX inspectors to my home did not happen. 
*JP Morgan Chase through XXXX member of their legal team XXXX XXXX offered a paltry compensation of {$15000.00}. while I was on the hook for {$300000.00}. Of course I declined. 
*JP Morgan Chase latest member the arrogant XXXX XXXX XXXX who I stated in last update to take a long walk of a very short pier, is now sending the same verbiage that they manufactured : using the CFPB as a revolving door for continued delay tactics of which they have perfected the art. XXXX XXXX, yes I do not want you to call me, you have nothing to say except to advise except research & extension. You can not even properly identity yourself. 
*My question which JP Morgan Chase refuses to answer is still the same : Did you knowingly offer your staff compensation on each foreclosed home? For two years you could not find anything in the file? JP Morgan Chase how come your lawyers have now been able to manufacture an answer?. Just answer the question if you can or perhaps the CFPB can get you to answer the question. Dishonest bunch.

Company response to consumer: Closed with explanation