Consumer complaint received 2019-12-21
Company: MRS BPO, LLC
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
In XX/XX/2019, I filed a complaint with the CFPB related to XXXX XXXX XXXX XXXX ( XXXX ) efforts to collect a debt not owed in the amount of {$470.00} on behalf of XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ). That complaint number is XXXX. Subsequent to that complaint, XXXX XXXX XXXX has enlisted yet another debt collection company, MRS BPO LLC, to attempt to collect this debt which is not owed. 

I am submitting this complaint to highlight the unlawful communication tactics used by MRS BPO LLC as well as the deceitful, unscrupulous business practices of XXXX XXXX XXXX. In responding to my prior complaint, XXXX and XXXX XXXX XXXX alleged the following : " On XX/XX/2019, XXXX XXXX XXXX Mobility placed the above referenced account with XXXX for collection in the amount of {$470.00}. The creditors records reflect the following : On XX/XX/2019, you ported out one phone line and left two tablets and onstar services active. The account was cancelled due to non-payment on XX/XX/2019 and the connected car line was moved to another XXXX XXXX XXXX account that same day. The last partial payment was received on XX/XX/2019 in the amount of {$150.00}, leaving a remaining balance at that time of {$150.00}. This is reflected on the bill issued on XX/XX/2019. A final bill was issued on XX/XX/2019 at the end of the billing cycle with a balance due of {$470.00}. '' As I stated in my prior complaint, as a result of my dissatisfaction with XXXX XXXX XXXX 's deplorable customer service, I transferred all mobile services to XXXX and I cancelled my XXXX XXXX XXXX service. There is a phone record of this cancellation with XXXX XXXX XXXX representatives that I referenced in my prior complaint. XXXX XXXX XXXX 's assertion that I ported one phone line and nothing else is, of course, preposterous. XXXX XXXX XXXX clearly knew and understood I transferred all of my services because they disabled my online customer service account. It is also a lie, easily disproven by both their own records and the attached receipts from XXXX showing the services I transferred that day. 

I owe nothing to XXXX XXXX XXXX. However, MRS BPO LLC, apparently one of the more disreputable debt collectors, recently sent me a demand for payment in the amount of {$380.00}. They did not provide me with a method to dispute the debt, so I am filing this complaint directly with the CFPB. Additionally, MRS BPO LLC contacted me telephonically on XX/XX/2019, and attempted to get me to provide them with my social security number. I laughed at the representative and hung up. MRS BPO LLC also violated the Telephone Consumer Protection Act by sending me an unsolicited text message on XX/XX/2019. 

Curiously, the amount XXXX XXXX XXXX is trying to collect has reduced to {$380.00} ; it would appear XXXX XXXX XXXX has researched the matter, understands this is a debt not owed, and is corruptly still attempting to collect a payment. 

In addition to filing this complaint, I am contacting my congressional representatives to share this information as they have authority to hold XXXX XXXX XXXX accountable through regulation. 

I am also contacting several nationally recognized consumer protection lawyers to share this information for publication.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with non-monetary relief