Consumer complaint received 2016-11-07
Company: Ocwen Financial Corporation
State: MS
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
this is in response to Ocwens attorney filing XXXX XXXX, 2016 the Law firm of XXXX with attorney XXXX XXXX XXXX who gloated to this Bureau in re to the XXXX Courts decision, what she wholly failed to mention was my Motion to Stay Proceedings ( see attachment below filed XXXX XXXX, 2016 ) in which the Court failed to rule, also my acknowledgment that my complaint was filed in a court that did not have jurisdiction XXXX XXXX XXXX XXXX, XXXX, XXXX " XXXX XXXX XXXX XXXX shall be the monitor and shall have the authorities and perform duties described in the enforcement terms. '' XXXX XXXX further gloated in re to the wrong cease and desist letter filed by me, in which she has the correct copy within her file when I filed my complaint as an exhibit which I mistakenly filed ( which I have attached the correct copy to this responsive complaint ). knowing she had the correct cease and desist letter and claiming to this bureau she did not have is genuinely dishonest as a practicing attorney should raise serious ethical issues with this Bureau. also on a number of occasions she stated in fact, " I am unable to find evidence that Ocwen failed to comply this was a very self-serving statement, of course she would n't find evidence, she is the attorney representing Ocwen and hired to side-step the consent judgment, which stated " within 15 days of the effective date of this consent Judgment the plaintiff, shall designate an administration and monitor all aspects of the consent judgment and the monitoring of compliance with it by defendants ( Ocwen ). ''!!!, in which they did in fact appoint XXXX XXXX XXXX XXXX XXXX and so XXXX XXXX was never appointed monitor of the consent judgment what she sees or did n't see is irrelevant as a matter of law because she has unclean-hands which is self-serving. further stated, " the XXXX XXXX XXXX retains jurisdiction for the duration of the consent judgment to enforce its terms, the consent judgment can only be modified by order of the XXXX XXXX XXXX. '' also, " the court shall retain jurisdiction for purposes of enforcing or remedying any outstanding violations that are identified in the final monitor report and that have occurred but not cured during the term. '' Exhibits page XXXX of the consent judgment XXXX states " The SPOC ( Specific Person of Contact ) shall, at a minimum, provide the following services to borrowers ; a. Contact borrower and introduce him/herself as the borrower 's SPOC ; b. Explain the programs for which the borrower is eligible ; c. Explain the requirements of the programs for which the borrower is eligible ; d. Explain program documentation requirements ; e. Provide basic information about the status of borrower 's account, including pending loan modification applications, other loss mitigation alternatives, and foreclosure activity ; f. Notify borrower of missing documents and provide an address or electronic means for submission of documents by borrower in order to complete the loan modification application ; g. Communicate Servicer 's decision regarding loan modification application and other loss mitigation alternatives to borrower ( in writing ) ; h. Assist the borrower in pursuing alternative non-foreclosure options upon denial of a loan modification ; i. If a loan modification is approved, call borrower to explain the program ; j. Provide information regarding credit counseling where necessary ; k. Help to clear for borrower any internal processing requirements. 
5. The SPOC shall remain assigned to borrower 's account and available to borrower until such time as Servicer determines in good faith that all loss mitigation options have been exhausted, borrower 's account becomes current or, in the case the borrower in bankruptcy, the borrower has exhausted all loss mitigation options for which the borrower is potentially eligible and has applied '' Ocwen never ever complied

Company response to consumer: Closed with explanation