Consumer complaint received 2023-07-28
Company: AMA Advisors, LLC.
State: CT
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I contacted XXXX XXXX XXXX, who at the time was at XXXX XXXX in XXXX on recommendation from my realtor. I submitted all documentation to her and was pre-approved and told that I qualify for the Time-to-own and down payment assistance program in Connecticut I did note to her that in XXXX my income would be changing as I would be receiving a raise from my job. I submitted my new time sheets to her at the end of XXXX per her request. I began home shopping and put in an offer on XX/XX/XXXX, it was accepted on XX/XX/XXXX. I resubmitted documents to XXXX XXXX to being the process of processing my loan with a closing date in XXXX. During XXXX I was informed that XXXX XXXX was switching to Home bridge Mortgage company, and that she would still be in charge of my loan. During which time multiple incidents took place. In the end a week before closing I was told that the original programs I was told that I would qualify for I no longer did, and that my mortgage payment would now be {$400.00} more than originally planned. At this point the seller has stopped signing extension 's and I was told that if I didn't take this mortgage that I would loose my {$5000.00} deposit. I felt as though I was forced into a mortgage. During this time I was also very XXXX  and being forced out of the place I was renting as the landlord was tired of the multiple extension 's. I began receiving documents for me to sign stating multiple different amounts as to what the mortgage would be. I said I was uncomfortable with the price and I would just fight for my deposit back. My realtor then tried to work a deal, the seller went down XXXX in price so that I could still purchase the home. While that was great it didn't help with the mortgage payment as it only went down {$80.00} or so. I still didn't feel comfortable with the price but I felt like I had no other option but to buy the house. I did share with XXXX XXXX that I was scared to purchase the home as I was XXXX  and going on XXXX  XXXX. She stated that there were multiple programs to help me when I go on leave and I shouldn't be worried. I also noted to her I felt that the mortgage payment would make me house rich but cash poor, and I would financially not be able to make the payments. She asked me if my significant other at the time couldn't help me out with the bills. I should've noted this as a red flag to not continue with the purchase. I agreed to the purchase with some coercion from my realtor. I was given a closing date of XX/XX/2022. XX/XX/XXXX came and went, I was given another date of XX/XX/XXXX. On XX/XX/2022 as I was heading to my lawyers office, he called and let me know the paperwork that was submitted had the wrong amounts on it. At this point I became very frustrated and contacted the Division Executive XXXX XXXX, and explained what had been happening during this home buying process. He took things into his own hands and was able to close on the house the following Tuesday. After my closing XXXX visited my home with {$1000.00} in gift cards as a apology for the way my mortgage was handled. I went on XXXX  XXXX  in XXXX and was not able to make my payments due to the mortgage company that purchased my mortgage at the closing table not offering the same programs homebridge had offered. I am now 5 months behind in mortgage payments and I will more than likely have to sell my home at the beginning of the year. At my lawyers urgency I am making this complaint, as I was unaware of the illegal ness of the handling on my mortgage and the potential falsifying of my documents to give me a mortgage that I could not offered. 
It was noted to me by my realtor XXXX XXXX that after the closing on my home there was a big meeting with the lender, the mortgage company and the realtor to discuss how my loan was handled.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation