Consumer complaint received 2020-01-20
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am Wealthy and my accounts are ALL paid on time and none are late or has every been late. My credit score has been XXXX for years, you scores do not reflex my credit worthiness. I just paid {$13000.00} in one month, how many people with the credit scores you giving me can pay {$13000.00} in one month. I have a car payment on time {$890.00} per month paid on time and {$3000.00} per month of credit card debt paid on time. 
You have not fixed my credit reports since XX/XX/XXXX and you have not fixed my name on my account either : XXXX XXXX XXXX XXXX not shorten. 

XXXX XXXX XXXX, XXXX. 

XXXX XXXX XXXX # XXXX, XXXX  XXXX, CA XXXX Phone : ( XXXX ) XXXX ; XXXX and XXXX XXXX XXXX, XXXX XXXX CA XXXX XX/XX/XXXX and XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX, Georgia XXXX ( XXXX ) XXXX Experian XXXX. XXXX XXXX XXXX, Texas XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, Pennsylvania XXXX ( XXXX ) XXXX XXXX : Fix my credit correct ; or be sued ; your choice ; 10 days to comply. 


Dear Sirs, Fix my credit correct ; or be sued ; your choice ; 10 days to comply. 




Yours truly, XXXX XXXX XXXX, XXXX. 
and XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX # XXXX, XXXX  XXXX, CA XXXX Phone : ( XXXX ) XXXX XXXX ( and fax ) XXXX XX/XX/XXXX XXXX XXXX XXXX corrected amount XXXX XXXX XXXX XXXX DE XXXX XXXX Fax : XXXX Re : Disputed charges {$500.00} XX/XX/XXXX and {$43.00} parking ; {$550.00} total. 

Dear Sirs, This merchant did fraudulently represent that I would receive one room type and did not provide that room type until the day after I arrived. The hotel did move me twice ( work for me on my Holiday ) on the first day, and consumed at least three hours of my time, trying fruitlessly to resolve the issue ; for which XXXX has admitted that " this is the peak season and we over booked the room '' intentionally. Never before have I arrive at a hotel an did not receive the room type I paid for, and this made for a major let down for my extraordinary expensive vacation ; these room costing on average about four time a normal room cost, at {$500.00} per day, without four times the service from the Hotel that still got paid about {$3600.00} dollars for eight nights ; even with the expected reimbursement for services not provided. 
Further the Hotel did not give me the needed late check out on the last day XX/XX/XXXX as I am XXXX and can not be in the heat and humidity due to all the medications I take. 

I flew over XXXX hundred miles for a particular room type and view in particular, which I did not receive until the second day, therefore I expect a refund for the first Hotel room day as the Hotel did admit that they over booked the room type I wanted and could not give me the room type I paid for even after I immediately complained about my room type. Attached are pictures and prices for 5 room types, I booked the most expensive room type " Oceanfront '' for " Beachfront '' at the time. XXXX has not denied they did not provide the room type I paid for. I did contact the XXXX Hotel management, ( XXXX XXXX ) before I left and requested an adjustment to my bill but the Hotel did refused even though they have admitted to cheating me. Not having the room type I requested available colored my whole vacation as I was not sure I would ever get the room type I paid for, and I found the Hotel service lacking for the price that I paid I would expect better service. 

Also I rented a car for 1 day only, and I willing to only pay the Hotel for the 24 hours of parking I agreed to, and XXXX did bill me twice, when I only used and agreed to 1 day of parking. The billing mistake is in the amount of {$43.00} dollars and on XX/XX/XXXX is the extra charge when I did not have a rental car. Attached is the XXXX Hotel detailed billing. 

Sincerely, XXXX XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation