Consumer complaint received 2023-09-08
Company: Sequium Asset Solutions, LLC
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Re : Security Monitoring Monthly Service XXXXXXXX XXXX XXXX I received a letter from Sequium Asset Solutions, a debt collector, attempting to collect XXXX XXXX, 2023 monthly services {$150.00} plus fees in the amount of {$590.00} for a total of {$740.00} - increasing the amount attempting to be collected by 80 %. ( See Supporting Documents Attached ) XXXX XXXX XXXX is attempting to collect 4 months of security monitoring services that I do not owe, PLUS fees increasing the balance by 80 %. 
XX/XX/XXXX : I called XXXX to inform them I had entered into a sales contract on my home, and that the security system is connected to the home and must transfer to buyer per Florida law. I gave them the closing date of XX/XX/XXXX, and buyers name : XXXX XXXX. I asked how to transfer the monthly monitoring service over to the new owner. I was informed the buyer would need to call XXXX to get service transferred over to him. The XXXX rep also advised me that I would be responsible for any monthly services should the buyer delay contacting XXXX to set up his payment account. 
XX/XX/XXXX : I met with the XXXX XXXX at the residence, where I gave him all XXXX folder records of purchase and services. I informed him I had paid for XXXX monitoring, and reminded him to contact XXXX to initiate transfer the monitoring service for a home in XXXX, XXXX XXXXXX/XX/XXXX : XXXX XXXX called XXXX, providing them with the address, my name as current and account, and having purchased the home, asked to transfer the monthly services to an account in his name. ( See Supporting Attachments ) XX/XX/XXXX : I received a monthly statement from XXXX. I called XXXX and explained the transfer to XXXX XXXX. The XXXX representative reviewed records and confirmed that XXXX XXXX had called and is paying for monitoring services. He went on to say that at the time of XXXX XXXX call to XXXX, the representative had trouble getting it to transfer and as a work around opened a new account for XXXX XXXX. I called XXXX XXXX who assured me he had set up the transfer with XXXX. He agreed to call XXXX again to see if he could help get this issue corrected. 
On XX/XX/XXXX XXXX XXXX called XXXX and was told the payment plan didnt carry over. The XXXX rep told XXXX XXXX that he has made the corrections and that XXXX XXXX would be billed going forward. ( See Supporting Attachments ) XXXX - XX/XX/XXXX : I continued to receive bills from XXXX, and each time I called them. Each time I retold the previous conversations with XXXX and statements made by the representative who spoke with XXXX XXXX on XX/XX/XXXX. 
On 2 of my calls XXXX representatives told me they reviewed previous call notes, agreed it was an error on XXXX part, and stated they had corrected it. 
XX/XX/XXXX ( Date of the 2nd call ) This representative stated that he located previous call notes, confirmed that both I and XXXX XXXX were being billed for same service dates to the same address, that XXXX XXXX had paid all 4 months of services. This rep stated it was clear this was a mistake on the part of XXXX. I requested and this representative assured me that I would receive an email confirming XXXX has corrected the error and of any refund I may be due. However, I never received an email. 
XX/XX/XXXX : In desperation I located my Vivint salesmans email address and sent him an email detailing the above and requesting he assist in getting it corrected with XXXX. However, he has never responded. ( See Supporting Attachment ) In XXXX, XXXX I received a text from XXXX that my service would be turned off for non-payment. 

CONCLUSIONS : XXXX Participated & Advised how to Transfer Monitoring Services : In XXXX Vivint provided instructions for transfer of services to both myself and XXXX XXXX in several phone conversations. This supports XXXX has an established process by which they permit monitoring contracts to be transferred. ( See Supporting Attachment ) Continuous Monitoring & Payments : XXXX XXXX contacted XXXX in XXXX and paid for services for the months of XXXX XXXX, XXXX and continues monitoring services and payments on his account. 
XXXX XXXX : The error by the XXXX representative who opened a new monitoring account for XXXX XXXX, failing to transfer or notate the work around, caused further error by my account remaining open. ( See Supporting Attachment ) Full Payments to XXXX : XXXX has been paid by XXXX XXXX for all 4 months they are attempting to collect from me. 
Attempting to Collect for Duplicate Services : XXXX has been paid by XXXX XXXX for all 4 months and continued to bill me those same dates for the same address in spite of numerous times both XXXX XXXX and I notified them of the duplicity. ( See Supporting Attachment ) SUPPORTING DOCUMENTS ATTACHED : XX/XX/XXXX Sequium Asset Solutions debt collection statement XXXX XXXX XXXX XXXX XXXX Text Messages beginning XX/XX/XXXX XX/XX/XXXX. 
XX/XX/XXXX Email From XXXX XXXX to XXXX XXXX XXXX Written Statement of XXXX XXXX dated XX/XX/XXXX.

Company response to consumer: Closed with explanation