Consumer complaint received 2018-04-12
Company: LEXISNEXIS
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Problem with personal statement of dispute

Complaint:
Our Automobile insurance is with XXXX XXXX and we just purchased a new Automobile and notified XXXX about the change / update. They stated they would be send us a new Policy which included the new Automobile. Once we received it was outrageous over {$7600.00} per 1- year. We called and spoke with the agent - XXXX @ XXXX  regarding our new policy. According to XXXX XXXX apparently Lexis Nexis had reported XXXX, XXXX, XXXX and XXXX XXXX with Adverse Driving Notices to XXXX and that was creating the very high policy. XXXX @ XXXX requested that we need to reach out to Lexis Nexis and resolve the issue with them specifically. As XXXX XXXX can't do anything for the XXXX family. We requested if XXXX could access the Texas motor vehicle division and run reports on the XXXX XXXX members. The results that XXXX received were totally different that Lexis Nexis had reported. All XXXX of the XXXX Family members had clear driving records in Texas. 

Now we contacted XXXX XXXX XXXX Account # XXXX and spoke with XXXX on XX/XX/XXXX. We stated the purpose of the call and that we needed to validate and clear why all XXXX of the XXXX family members had " Adverse Driving Notices from Lexis Nexis ''. XXXX proceeded to run reports on XXXX, XXXX, XXXX and yes XXXX. To XXXX surprise, everyone came back with a CLEAR Records except for XXXX. By the way XXXX just received her Texas drivers license on XX/XX/XXXX and they couldn't locate anything on her period. However ; XXXX  sent me papers which I have included that states that XXXX, XXXX, XXXX and XXXX have Adverse Notices. She was confused why Lexis Nexis did that and was going to send me my Lexis Nexis reports, see XXXX, XXXX, XXXX Lexis Nexis Reports included as all XXXX  state CLEAR. 

On XX/XX/XXXX XXXX called and spoke with XXXX but we were disconnected as I tried to gain additional information regarding XXXX XXXX. 
XXXX called back again and spoke with XXXX XXXX. XXXX checked XXXX, XXXX and XXXX Lexis Nexis reports and again found the XXXX records CLEAR. However XXXX could not be found. XXXX in the meantime proceeded to send XXXX, XXXX hard copy reports that stated they were CLEAR, please see attached documents. 

XX/XX/XXXX XXXX called back and spoke with XXXX XXXX at Lexis Nexis and he was not very helpful. In-fact he was very rude, resentful and non professional and demand that he speak with XXXX XXXX and authenticate her even though she is a minor. XXXX stated NO and that was not going to happen. And requested a Supervisor to call me back to discuss why Lexis Nexis needs to authenticate a minor and why I need to send her Texas Driver License number, Social Security number and Birth certificate Lexis Nexis. Thats their job not mine as they reported all XXXX of the XXXX family having Adverse Driving Notices not me or the State of Texas. 

On XX/XX/XXXX A Lexis Supervisor ( I forgot his name ) from Lexis Nexis called and we discussed the issue. However ; he was demanding that he speaks with XXXX XXXX and authenticate her. XXXX is XXXX and a minor and I'm her parent responsible for her well being. Lexis Nexis didn't care as he read me their policy manual ( I don't work for them and remember they original reported all XXXX-of the XXXX family having Adverse Driving Notices, not me or the State of Texas ). It was a heated discussion and I gave him XXXX XXXX Texas Driver License Number and Social Security over the telephone and Lexis Nexis still couldn't locate XXXX XXXX. XXXX XXXX never spoke with the Supervisor. 

That is why we need your assistance. We feel that Lexis Nexis has violated our rights : 1. Demanding to authenticate a minor that resides in her parents home.

2. Falsifying state records across state lines 3. Reporting false information to Insurance companies
and other vendors which creates Insurance rates to soar for the XXXX family over {$7600.00} per year 4. Time & research on the telephone, away from work attempting to prove the XXXX family innocents. 
5. Trying to clear all XXXX of the XXXX name with Lexis Nexis which is an impossibility without legal counsel.

Company response to consumer: Closed with explanation