Consumer complaint received 2016-06-30
Company: SELECT PORTFOLIO SERVICING, INC.
State: IL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My Husband and I had a loan with XXXX XXXX for 13 years this, pass year my husband got sick and is unable to work, we had to cut back on expenses, we went to XXXX to start a short sale, the property is upside down, our loan was then given to a Select Portfolio Servicing, Inc. we filled out the packet listed the property and, submitted a offer of {$190000.00}. the SPS came back with a Counter Of {$20000.00}, we now new what the offer needed to be so we relisted the property at {$200000.00} received another offer 2months for {$190000.00}, SPS now wants {$230000.00} and will not give any documents on how or why the property increased {$30000.00} in 6 weeks, we have had over 40 showings and only ( XXXX ) offers. 
I asked SPS what can I do to show you that the {$230000.00}. price is not realistic, they said I could make a final last highest offer and gave me list of items that would show them the value of the property, I submitted all that they requested Condition of property, appraisal, 24 months of XXXX listed and sold properties in that building, colored photos the realtors Bio, all the feed back from all the showings and a summary of comparable properties, listing activity report. I email all, called the next day to see if it was all received, they told be it takes 24hrs to get in the system, I called again they said it was in the file and they would review, I wanted 10days called they said they did not receive the information, the girl looked and said the items were in the file but the file was never opened, she would take care of that and for me to call in a couple of days, when I called back they said it was in underwriting call next day, I did, now I 'm being told that they need more paper work, my hardship letter expired, this will be the third one I have sent, then they said I need to get a new offer, I said there is no new offer, the was the buyers last and highest offer and this along with the documents that SPS requested and received were to be under review. 
they said would you like to speak to a manager, a XXXX XXXX XXXX got on the phone, he had no idea and said they will not take this offer, I said you did not even review the information you ask for. and the we got disconnected. to some it up, I was never give a person that would follow through the short sale process, I ask for document from SPS to substantiate the price and the increase, they said they will mail them out, I wait and then call talk to other person, they said they ca n't give me that info. there is know way I or the realtor, can get the SPS asking price, SPS put a 15 % variants on the property for condition and is not Appling it to the reducing of price.. at the unrealistic price SPS is asking I will not get any buyers threw the unit, and it would go into foreclosure. I read on line that XXXX XXXX has turned over quite a few loans to SPS and a lot of them go into foreclosure. I have gone threw a short sale years ago, there is something not right with this companies business practices, I need help with dealing with this company, I was never even late on a payment, my Husband took ill and we ca n't keep the property. 
Thank you

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation