Consumer complaint received 2016-09-12
Company: CITIBANK, N.A.
State: OK
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I opened up a CitiGold checking account back in XXXX XXXX using a promotion that would give me XXXX XXXX XXXX miles once I 've made XXXX bill pays and {$1000.00} in purchases on my debit card. I completed the requirements and had n't seen my points post yet. I submitted a secure message on XXXX XXXX, XXXX and the rep confirmed that I would see the miles posting within 60 days. It has been over 9 months and I still have not received my miles. 

The correspondence and verification is posted below : This is the communication with Citi confirming my eligibility : From : XXXX XXXX Date : XXXX Account Number : Interest Checking XXXX Subject : Re : Promotional Offer Reference : XXXX Dear XXXX XXXX, Welcome to Citigold, my name is XXXX. I see you recently opened this account in XXXX. Welcome aboard! I will be glad to confirm your promotion offer and verify that you have met the requirements. Your checking account was opened under promotion # XXXX which offers XXXX XXXX XXXX. The required behaviors for this offer are the following : 1. Open a new checking account in the XXXX Account Package by XXXX/XXXX/15. You met this requirement ; your account was opened on XXXX/XXXXXXXX 2. Within 60 days after account opening : complete qualifying Debit Card Purchases of {$1000.00} using the Citibank Debit Card which must be posted to the account. You met this requirement on XXXX/XXXXXXXX with a debit purchase in the amount of {$1000.00} at XXXX XXXX. 3. 1 qualifying bill payment must be posted to the checking account each month for 2 consecutive calendar months. You made the first bill payment on XXXX/XXXX/15 and the second bill payment on XXXX/XXXX/XXXX. Since you satisfied all the required behaviors for this promotion your miles will be credited to the XXXX account, within 90 days which should be completed by XXXX/XXXX/XXXX. Based on your checking account package, some of these products and services can help you earn XXXX XXXX XXXX XXXX Points each Statement Cycle, when linked to an enrolled checking account :? XXXX Payment? Direct Deposit? Auto Save? Savings / Money Market? Mortgage? Home Equity Line / Loan? Personal / Installment Loan? XXXX XXXX Line To get more information on our rewards program please use the following online steps : Click on Click on Rewards Select Thank You Rewards Overview under Rewards Programs XXXX XXXX, today I have confirmed you met all the necessary requirements and gave you the date when the miles will be credited. Thank you for joining our Citibank family and we look forward to servicing you for years to come. I kindly invite you to share your opinions about the services received. Please click the link below and include reference # XXXX. Send Your Opinions If you need further assistance, please contact us online with Live Chat, by sending a Message, or calling XXXX Customer Service at XXXX, or if outside the XXXX by calling international collect at XXXX, available 24 hours a day, 7 days a week. XXXX XXXX is available at XXXX. " XXXX is a service of Citibank NA, which provides banking services '' Sincerely, XXXX XXXX XXXX Customer Service

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief