Consumer complaint received 2022-01-30
Company: TRANSWORLD SYSTEMS INC
State: WA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX I made a reservation with XXXX for a total amount to be paid, including fees and taxes, of {$1100.00}. I did not make any additional elections or add-ons upon picking up the vehicle on XX/XX/XXXX. 

On XX/XX/XXXX, I returned the vehicle on time to XXXX XXXX XXXX XXXX XXXX. However, my XXXX XXXX ( XXXX ) credit card was charged {$1600.00}. This charge was {$510.00} higher than the agreed upon amount in the reservation. 

On or about XX/XX/XXXX I contacted XXXX by telephone after noticing the {$1600.00} charge on my XXXX statement to inquiry why I was charged {$510.00} more than the reservation amount. I paid the full amount to XXXX but believed I was due a credit/refund. The XXXX representative I spoke to stated that I had already been credited {$200.00} on XX/XX/XXXX which should be reflected on my XXXX statement and that he would credit the {$180.00} Liability Ins. Supplement charge. Later that day after reviewing my XXXX statement and not finding any {$200.00} credit from XXXX as the representative claimed there was, I disputed the charge with XXXX. Based on my conversation with the XXXX representative, I requested a credit of at least {$380.00}. 

In XX/XX/XXXX the dispute was settled by XXXX in my favor. 

In XX/XX/XXXX I received the XXXX invoice for {$380.00}. 

On XX/XX/XXXX I contacted XXXX by telephone at XXXX, the telephone number on the invoice. The representative I spoke to could not locate the reservation and requested that I email her the original reservation for {$1100.00}. I forwarded the original reservation email to XXXX. After reviewing the reservation and final charge, the representative acknowledged that XXXX erroneously charged me a different rate, resulting in an overcharge of {$510.00}. The representative claimed that XXXX would issue a refund for this amount after I paid the invoice of {$380.00}. I requested to speak to a supervisor to propose that the invoice from XXXX simply be voided and I would forfeit the additional amount XXXX owes me. I was told no supervisor was available, but that I would receive a call back in the next XXXX hours, but no later than Monday XX/XX/XXXX. After requesting a case number, the representative gave me case number XXXX. No call or message from XXXX was ever received. 

On XX/XX/XXXX and XX/XX/XXXX, I called XXXX again. On both calls, XXXX representatives acknowledged I was erroneously charged a higher rate, but stated no supervisor was available, and that I would receive a call back. No call or message from XXXX was ever received. 

On XX/XX/XXXX, I mailed a written response to XXXX explaining the above. The only response I received was that my XXXX rental privileges and membership had been cancelled. 

In late XX/XX/XXXX, I received a letter from XXXX XXXX XXXX, a debt collector, that they are trying to collect a debt owed to XXXX for {$190.00}. 

XXXX has fraudulently invented a debt that I do not owe and forwarded part of it to a debt collector.

Company response to consumer: Closed with explanation