Consumer complaint received 2016-07-19
Company: Santander Consumer USA Holdings Inc.
State: FL
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
My complaint is that I was duped into signing for a car on XXXX XXXX of XXXX. My grandson gave my name and social security # to the dealership when I spoke to the dealership they told me everything is fine all I have to do is sign. Note I am retired since XXXX of XXXX, no one asked me for a job letter, bank statement or proof of income. I did not even know the cost of the car I know he gave them XXXX plus another XXXX. I left to live in XXXX the next day when the bank called me and asked me where I work in told the Rep I would call back I called the dealership and I told them that the bank is calling to verify my job information plus my salary I told them I am retired so I do n't know what to tell them. The dealership advise me not to answer the bank everything is fine. So how can you approve a loan without verifying these things. I did not even know that the payment was XXXX per month, I was only making XXXX per month for Social Security before XXXX & XXXX per month before tax I had a car payment for XXXX which I had with XXXX for which I was never late because I had a job at the time. I only found out about the dollar amount of the payment when my grandson was incarcerated now I am left with a loan that should not have approved by Santander note when they started calling me and I explain the situation and I said this loan should not have been approved you called me like a week later to verify my information I was retired not making that amount of money you put me in a car that I would not be able to pay for. Their answer is that it 's in their stipulations that they or not required to verify the amount of money you make. I spoke to a XXXX XXXX he is a Manager there. I was naive but I should n't have there was was shady looking characters there a host of XXXX that bring clients to them there was even a problem with the last XXXX that was paid. My grandson ask me to give them the check I gave it to them this person was a XXXX guy by the name if XXXX they were all denying that they got the money I had to call the bank and when the bank told them where this was cashed the dealership was denying that they did not use that bank. So call the bank with them on the phone and that was the end of that issue. If they had done the proper protocol and deny that loan I would be in Florida and I would not be caught up in this debacle. My issue is that Santander should not have approved the loan plus they should have verified my financial situation before doing that they called me to verify that after the fact. I was naive too. Where the dealership was not here I sign the contract they took me like 1 hour and a half drive from where the dealership was. Even though the payment was been paid by him they have my info and if you crunch numbers I would not be able to pay for that car. This payment even if I try it is taking away more than half of my salary. I went to do something and they told me due to the fact I have that car loan I would n't be able to. Santander is to be blame now they are telling me to sell the car and pay them like XXXX dollars. Santander is doing illegal stuff putting people in cars they ca n't afford it I am at my wits end this is such a rip off. Please help.

Company response to consumer: Closed with explanation