Consumer complaint received 2023-03-24
Company: WELLS FARGO & COMPANY
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
Thank you for trying to help resolve. 

In addition to what I reported on XXXX, there is more. 

1. On XXXX, I reported XXXX in a claim to my bank ( Wells Fargo ). XXXX was running my card. In a secure passcode protected site with encryption, I subscribed to monthly faxing. The e-mails and information stated faxing services were active. I only authorized my card for faxing and what would be needed to send and receive faxes. However, they kept running my card with no faxing service. On XXXX, Wells Fargo referenced the credit misuse by them and advised me to obtain a new card number. Wells Fargo rushed the new card with new number to me within 48 hours. I have good standing credit history with Wells Fargo. 

2. On XXXX, the new card arrived. The card was in use, in good standing, and tied to the existing credit history. However, someone wiped out all credit history near the time of a review when an employer that hired, gave clearances, and was assigning me for work. It looked like I did not exist and/or did not have credit. The recruiter of the employer said there was a " hit '' to my credit. The bank took a claim, and the credit bureaus took information. The bank sent a letter stating that all good standing credit history will be on the credit bureau statements. The XXXX XXXX Police Department said the matter is both civil and federal. The XXXX XXXX XXXX Department said the matter is all of that ( as well as state and local ). They said any that do not report need to be reported. They said that if they do not, they need to be reported again. They said that they can not do that. They said that if they do not respond, it needs to be reported to the Office of Attorney General as well as congress leaders and people. When contacting, all said it was significant but something another group needs to do. I am not going to be in financial duress nor have my students be in emotional/physical duress when I am ready, willing, and able to work. I do not know what to do. The banks said they will update the credit bureaus. This is more than updating the new number. Someone wiped out the credit history. FCRA is the law. XXXX XXXX is a crime. Fidelity of records is a business law principle. 

3. ( FYI : Background that is important if not resolved today - I became a Wells Fargo customer the first time near XXXX with my married name. At that time, I only did general banking with Wells Fargo with no credit card. In XX/XX/XXXX, a very large scam occurred in which I was a crime victim of 45 or more retailers. Law enforcement and a state agency let me know to what extent I was a crime victim. Someone did something to my drivers license. In XXXX, I was divorced. In XXXX, the state of Texas gave me a new drivers license as what happened was frustration to law enforcement and crimes to me. I also later received national IP/Identity protection. When I reopened a checking/Savings account with Wells Fargo in XXXX to XXXX, I had my maiden/birth name XXXX XXXX XXXX XXXX. I also had the new drivers license number. The old false information from all that someone did with the previous one and accounts I never opened in the large scam for which there was a XXXX police report was never to be disseminated and/or used/misused. Some people did things to deceive, taunt, and frustrate years later ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief