Consumer complaint received 2017-01-27
Company: WELLS FARGO & COMPANY
State: ME
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Good Morning, this is my third complaint on the same exact matter. 

Complaint XXXX, no response from Wells Fargo. I spoke to Wells Fargo a few days after they received the complaint. I was advised " Wells Fargo would HONOR '' my 5-Year Interest only modification, with a payment of {$1200.00}. 

XXXX Modification Effective Date. XXXX/XXXX/XXXX. Monthly Escrows {$390.00}. Modification reads as follows " This is your monthly payment into an escrow account and this amount is calculated in accordance with the Loan Documents and State and Federal law. This amount may change from time to time if escrow items ( Primarily taxes and insurance increase or decrease '' XXXX Taxes {$2000.00} paid by Wells Fargo XXXX, {$860.00} Home Owners, Paid by Wells Fargo XXXX. Taxes {$2100.00} scheduled to be paid by Wells Fargo XXXX. Total Escrows {$5000.00}. 

My payment = {$850.00} Interest Only + {$410.00} = {$1200.00}, which I pay {$1200.00} per month. 

XXXX/XXXX/XXXX - Escrow Review Statment from Wells Fargo. Your escrow account has a shortage of {$2200.00}. Option # 1 your payment will increase to {$1400.00}, {$850.00} Interest Only + {$610.00} Escrows = {$1400.00} or a {$190.00} increase per month. 

When I signed my 5-Year Interest Only option, XXXX including within the modification agreement. Ancillary Monthly Payment {$0.00} and I feel Wells Fargo is in breach of contract by charging me for this. 

Ancillary Monthly Payment reads " This includes some or all amounts the Servicer has advanced for real property taxes, insurance, water liens, or other amounts that may have become due with respect to the Property. The servicer has spread the repayment of Ancillary Amounts over a period of 0 months. 

XXXX/XXXX/XXXX I sent a letter to Wells Fargo Qualified Written Request ( XXXX, XXXX XXXX, IA. Attn Written Correspondence ) and I have NEVER heard back from them regarding this. 

Wells Fargo has NOT responded in writing or phone calls to myself on CFPB complaints # 1 or # 2.. Wells Fargo claims they " Ca n't get ahold of me '' yet they have my phone number and address. I feel they " Choose '' to ignore my requests. 

I have no problem paying the increase in escrows due to taxes increasing. 
{$850.00} - Interest Only {$420.00} - Taxes and Insurance {$1200.00} - Should be the total payment. 

Wells Fargo sent me notices of {$1200.00} is in unapplied funds, we do not accept partial payments. Until {$1400.00} is paid. 

I am XXXX with a XXXX with no cure. I am on a fixed income that I feel fortunate to have, even though it 's 30 % of my previous career salary. I have made some mistake within my life, including divorce, becoming XXXX, my life fell apart. 

XXXX provided me an option to save my house. I am grateful. 

Wells Fargo has had some blemishes recently and I am willing to work them. It appears they are unwilling to work with me, as we are coming up on 1 year and I have yet to hear a response from them. 

I 'm searching or guidance, as I had an attorney recommend I file a complaint with CFPB. This is my third complaint on the same matter. Will the third time be the one that works? Or should I contact an attorney? 

Thank you and XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation