Consumer complaint received 2016-05-03
Company: First Investors Servicing Corporation, Atlanta, GA Branch
State: NM
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
To whom it may concern : My name is XXXX XXXX XXXX I 'm a XXXX American Veteran/XXXX XXXX XXXX XXXX XXXX Soldier. I 'm having a major problem with my car loan financial, lender. Since returning home, I 've been going through numerous surgeries ; here at the VA hospital in XXXX, NM. First Investors is the name of my lender, coming out of surgeries I was 26 days past due on my account. I had the company withdrew {$800.00} from my XXXX XXXX XXXX checking account on XXXX/XXXX/2016. The remaining balance of {$490.00} was to be paid on XXXX/XXXX/2016. My phone conversation to them before XXXX/XXXX/2016, was that I would be calling in with a different bank account number ; because my military bank account I would have the money on the XXXX/XXXX/2016. Well, with the pain and suffering that I 'm going through I was n't able to call in that day. The very next day, I tried the internet and trying to place in the numbers of my account ; and it kept kicking me out and stated. That my account numbers does n't match. I even put in my social security number, and it would still showed no account exist on that social. I even send them an email about the problem. I got an email showing the same numbers I 've been trying to pay on my account. I tried to get a hold of First Investors, every time I tried calling I was place on holding. I was able to reach, them yesterday evening MDT zone. According to the manager in collection that I owed a balance of {$490.00}. I said yes, and I 've been trying to pay. The collection manager told me, since I paid from my checking account of {$800.00}. That they assumed they would get the {$490.00} from my XXXX account to clear up my balance. I told the manager, I did not authorize them to take additional money from this account. I tried so hard for them to understand, not withdrew any money. The manager kept saying if no money is in XXXX account, they 're going to make it bad for me. I tried to transfer the money, from my military account and I was told I have to wait 2-3 business days. I told First Investors I did not authorized no {$490.00} to be taken out. I 'm getting another check on XXXX/XXXX/2016, where all my payments will be caught up. How many days past due on my account, 2 weeks. I gave this country 22 years of my life, to protect domestic and foreign against all enemies. Where can I retrive some patience of I 'm not 30 days past due, or I do not want any NSF charge on my new account at XXXX XXXX XXXX here in XXXX XXXX, NM. I know they need there money, yet when I spoke to the lender at the beginning of the loan ; I mentioned to them, I 'm a XXXX American Veteran, there maybe times when I 'm going miss ; but no 30 days past due if all possible. I received an answer, with all due respect XXXX XXXX ; they would work with me. I 'm saddened that this was n't the case, at this time. They pressure to retrive my business, yet they 're not willing to work with me. I will be calling them again for the day, I called earlier and the XXXX told me ; all there computers are down. It 's now XXXX XXXX MDT. My phone number is XXXX XXXX XXXX XXXX, my email address is XXXXXXXXXXXX. XXXX XXXX XXXX XXXX phone number is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation