Consumer complaint received 2022-12-09
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I submit a complaint on XX/XX/2022 complaint number XXXX. Huntington responded to it and there is a phone number I can reach that person at I have called many times left message and emailed her asking for a call I cant reach her. So I call Huntington XXXX number and on XX/XX/2022 I spoke with a sup and the way I was talked to was in accusatory tune. Over the last week well I have been working on the FTC report of identity theft I have came across information to show my identity has been stolen and used I could not reach XXXX XXXX that respond to CFPB so I went to Huntington bank explain what I found and add documents to my claim. I was told to call in XXXX hours. When I called explaining everything and asking questions I felt like she was treating me like the criminal. On XX/XX/XXXX Huntington closed my account. I was told since my account was closed I was not entitled to provisional credit that I would have to wait till XXXX XXXX. They are waiting for the company to refund. They did not put in as a chargeback I was told they put in for a refund. This claim was open XXXX XXXX they never reached out to me when I report it. Was never asked to write a letter nor did they give me forms to fill out. They closed the claim saying I authorize the charges which I did not. These charges were totaling {$5800.00} they were efta. From what I am told they have 10 days to resolve this if not credit had to be given under regulations XXXX and XXXX Huntington closed my account first the lady told me I closed it I said no I did not then she said it was closed due to risk and I will have to wait the 45 days for a response. I dont know how there fraud department works but myself I have been doing a lot of foot work on this. I have filed 2 police reports went to another bank were a account was open in my name to try to get any information on the person doing this. I have called my internet provider to see if my internet is public or private cause the company I am disputing claims a IP address is mine and its not when I verified it with my internet provider. The way Huntington makes you feel and treats you is horrible. There is no help with them I was a victim of identity theft. I have also written to the company that charged my debit card got no where I reached out to XXXX XXXX XXXX to XXXX XXXX and made a report with her. I have done everything I could so far to try to resolve this matter. I have even called back to CFPB cause I am not getting no where was told I can file a report also with the FTC and can call a LLC legal help. I am to that point on how I cant reach anyone and when you do your treat horrible. Its not my fault my identity has been taken I wish I knew who it was so they can have charges brought on them. I feel Huntington dont care I gave my other case number to them to show there was fraud at a bank I never open in XXXX hoping maybe 2 banks can work together and catch this person. But since Huntington closed my account out I am just told I have to wait on the merchant. I need this matter looked in to.

Company response to consumer: Closed with explanation