Consumer complaint received 2016-03-01
Company: Ocwen Financial Corporation
State: MO
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I feel I am at a loss and have exhausted all resources at this point in, the process seemingly stalled for an unknown reason, I ( WE ) run the risk of losing the interest of the buyers that are currently contracted to purchase the property. Needless to say, if our perspective buyers decline to purchase the property for the reasons of time and inconvenience, I will experience an even greater hardship attempting to pursue alternatives to your " Help for Homeowners '' program ( s ). This has been very stressful and me as a XXXX XXXX who served my country for 21 years feels as if I am being victimized. According the the RMA application XXXX XXXX is my relationship manager. I expected a call from him today to discuss my Short Sale status. Instead, I received a call from another relationship manager. What prompts my email today is that the call contained no new information with the exception of the same information that I received during my last call. Because I have been involved in the process for over a month, which understandably has its own parameters, I feel as if there is not enough information shared across departments that is beneficial to be and the listed buyers of the property listed at XXXX XXXX XXXX XXXX, XXXX 'XXXX XXXX. 
I have formally requested a call from my Relationship Manager prior to my next scheduled call for an update. I do not feel that other RMs have possessed enough correct information pursuant to the Short Sale process that I have in progress to assure me or reassure me that they are invested in my well-being or the well-being of those who stand behind me and/or involved in the actual transaction leading to a sale. I do thank you for allowing me to share this information with you. I hope that it helps to elevate the level of concern, knowing that I am only trying to get this property into the hands of a well-deserving and patient family. I have submitted the purchase price offer, sales contract, and approval letter from the buyers and provided my Realtors contact with the completed application for short sale on XXXX/XXXX/2016 as Ocwen requested. The appraisal and inspection were completed as well. I have gracefully followed all Short Procedures with much patience. I have provided all documentation requested. On XXXX/XXXX/2016 I contacted Ocwen regarding the status of my Short Sale and they said they had all completed documents and the Short Sale was in review. I was told to call them on the following Thursday, XXXX/XXXX/2016 at Noon to discuss the status and if I will be able to close on the property and to my dismay I was told by my Relationship Manager they needed additional documents completed. I completed all documents the day I received them and submitted them the next day. I have contacted Ocwen every Thursday at XXXX as they requested. I have not received a response on the Short Sale approval and now I feel like I will be placed in a position to lose the buyers who are now looking for other homes. I will be pressed to file bankruptcy or foreclose after all the effort I have placed in to working with Ocwen. 
According to the Short Sale application to avoid delays - To avoid delays, please make sure all pages are complete, accurate, and signed or initialed where indicated. 
Send all forms & documents at XXXX time within 15 days of the date of this letter and send ALL pages of requested documents. KEEP YOUR ORIGINALS! Send copies for your application. Be sure to SIGN and DATE forms. 
The faster you apply, the faster we reply. 
I have met all requirements to avoid delays I am not sure what else to do!

Company response to consumer: Closed with explanation