Consumer complaint received 2016-03-23
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: Investigation took too long

Complaint:
On XXXX/XXXX/XXXX I received an email or response from Experian in regards to my complaint against Experian through CFPB. Experian stated that it will reinvestigate the data furnisher to obtain the accuracy. It seems that Experian has prolonged this investigation for the past 3-4 months since my Identity Theft issue occurred. I have already sent Experian most of my personal documents such as my current California driver license, my social security card, my DMV bill, my property tax bill and a XXXX XXXX Police report regarding my Identity Theft. Experian still refused to assist me by closing ALL my disputed fraudulent charges from credit card merchants such as XXXX on my credit report. I also received a response from XXXX through CFPB on XXXX/XXXX/XXXX which stated that it will delete or remove my fraudulent account on my credit report. Experian still refused to remove or delete my fraudulent XXXX XXXX account after I contacted XXXX XXXX and filed a complaint against XXXX XXXX for having the fraudulent account. I was upset at the wrong company such as XXXX. XXXX was more apologetic to me than Experian with my Identity Theft issue. XXXX XXXX apologized to me with more sympathy and understand the issue with Identity Theft. XXXX XXXX has already wrapped up or finished its investigation and wrote me a letter and responded back by stating it will close my fraudulent account on my credit report. Experian still do not understand the severity issue with Identity Theft is on the rise and still refused to assist victims of Identity Theft such as me. I am already frustrated and angry with the fact this suspect or suspects who stole my identity is still on the loose. Experian seemed to double my anger and frustration by refusing to assist me by deleting or removing the last fraudulent XXXX XXXX account on my credit report. Experian blamed me for filing a " lost credit card or stolen '' when the suspect committed these heinous crimes against me during his/her crime spree at my expense. I had to go through great lengths such as filing a police report, disputed numerous charges against me, sending personal documents such as my current California driver license, my XXXX XXXX XXXX work ID, my Social Security card, my DMV bill and property tax bill to merchants I disputed against. Most or ALL merchants had already closed my fraudulent accounts because I cooperated with them with my personal documents. I wish Experian would assist me by closing ALL my fraudulent accounts or XXXX XXXX so that I can go on to live a normal life again without feeling ALL this anger or frustration. I know the people working for Experian will NEVER assist me and I just wish they will tell me the truth that they will NOT help me at all. ALL these responses from Experian still gotten no where but more upcoming complaints. I have been a victim of Identity Theft since XXXX XXXX, XXXX. I have cooperated with ALL the merchants I disputed against and they assisted me by removing my fraudulent accounts/charges. The ONLY company standing in my way of becoming happy again is Experian. Why? Because Experian refused to assist me and will NOT admit the truth by stalling with the investigation when I have proof and evidence from these merchants such as letters from these merchants. Experian obviously read my complaints and response. And still Experian is stalling with the investigation and prolonged the investigation. I want to know why Experian hates me so much by refusing to assist me and close my last fraudulent account such as XXXX XXXX? Why???? I want Experian to know that I will NEVER file a lost or stolen credit card in my entire life because I obey ALL laws and work hard to build a good reputation and an excellent credit score of XXXX points. The suspect and Experian has ruined my life, my time and caused a lot of anger or frustration in me. Experian does NOT care about victims of Identity Theft.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief