Consumer complaint received 2015-09-11
Company: AMERICAN EXPRESS COMPANY
State: GA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
On or about XX/XX/XXXX, I learned that my American Express card balance had been completely shut down. I have a platinum card and I 've a member since XX/XX/XXXX and have never been late on any of my payments and have paid over the amount required. I owe a total amount of XXXX on my sign and travel. They demanded I send financial documents showing my financial worthiness. 
I provide them my IRS official tax filings showing an income of more than XXXX and my savings, retirement investments and other accounts showing a household combined liquid asset amount of more than {$400000.00} not including my annual income. 

On XX/XX/XXXX, I called XXXX XXXX manager with American Express underwriting department located in XXXX, Arizona to inquire about my account which now shows available credit of {$400.00}. 

It has been more than XXXX days since I 've disputed their adverse action verbally and more than XXXX days in writing - they are in violation FCRA, FDCPA and Regulation Z. XXXX XXXX said my card would not be restored to its original status because my name was not on one of the Savings statement. I explain the assets are all in the Family Trust and is part of my household assets which I can use under Regulation Z - and I complied with their written demand to provide this information. I provided everything they requested. I asked her if she needed a copy of the Certificate of the Family Trust - she said no. I asked her to provide me with what she needed exactly - she said no. 
I have the ability to repay the {$10000.00} now the debt is less than XXXX and yet with liquid assets and my income far exceeding {$XXXX} collectively - they refuse to restore my account-a loyal customer. 
I earn and have far more than I earned when they opened the account in XX/XX/XXXX. I have the same student loans and I am not delinquent on any of my debts nor have I ever been. I have XXXX years of excellent credit history, and I have more assets than I did in XX/XX/XXXX. 

The only difference is - I am XXXX years old and they are discriminating against me based on age- and race - and they continued their adverse action against me. By reporting my account as maxed out. and lowered. My FICO score has been lowered because of them, and they are violating the Fair Debt Collection Practice Act by demanding additional payments that they had not demanded before. My credit report now shows I have maxed out my card with them when - when I used my card responsibility. They did this without notice. I called the travel line and learned of their actions from a representative. You are treated with no respect and all calls go through XXXX and then you do n't know when they will return the call. I have met all their written demands, I have paid my debt and I have sufficient income and assets to cover their debt and yet they continue their adverse action and continue to harm my credit worthiness. 
Now they are stating that the XX/XX/XXXX XXXX investment savings assets statement I provided them showing my liquid assets totaling {$XXXX} are not timely. Nothing that they provided me in writing states this requirement that it must be within XXXX days. I wo n't get another investment statement until XX/XX/XXXX. These people just make up rules contrary to the law. I asked for their legal department and was told no. I sent them a letter - it has not been answered that was XXXX days ago. They are also stating I can not rely on my household assets which is contrary to Regulation Z. Their underwriting practices and compliance practices are " unfair and deceptive '' practices. How is it that {$XXXX} in liquid assets and an annual income of {$XXXX} is not enough to ensure the repayment of a {$10000.00}, debt. 
Additionally, they are also charging me 24 % interest and I am not a high risk-I requested this be lowered as well. Who are these people?

Company response to consumer: Closed with explanation