Consumer complaint received 2016-10-19
Company: ALLY FINANCIAL INC.
State: NC
Product: Consumer Loan
Sub-product: Installment loan
Issue: Taking out the loan or lease

Complaint:
This is laughable ... I just received from Ally Finance a bogus truth in lending. First of all, they have an incorrect address on the TIL. and the APR is 18.69. This is a high cost loan. Being that I am XXXX XXXX, I do believe this falls under the discrimination of Ally Finance. They are alleging that the vehicle purchased at the wrong address at the time there was a credit freeze and fraud alert on my credit report that I agreed to pay double for a vehicle with a sticker price of {$35000.00}. Therefore after 72 months, the vehicle would have been over {$60000.00}. Nice try Ally but certainly not likely. Where is the total package? from what I see on the credit report, several payments were made. Who made these alleged payments? I would also like to know where this vehicle allegedly is today. If you are insinuating the vehicle was repossessed, there are laws as to how vehicles can be repossessed in the State of Rhode Island. These are called statutes in case you did not know. First and foremost, where was this vehicle repossessed from? Did you allegedly speak to me prior to? Did you provide the necessary 10 day letter prior to? Did you notify anyone that the vehicle was being taken? Personal belongings were more than likely in the vehicle and based on the Rhode Island laws, a 20 day notice is to be provided to the alleged consumer. Do you have a 20 day notice or is that forged as well? If not, that would mean you did not follow the statues. Were the police notified that the vehicle was being repossessed? I believe and do not quote me, but to my knowledge, the statue is 2 years from the date of purchase which would have ended XX/XX/XXXX it I had purchased this vehicle at the inflated price. That would mean Ally in fact owes me money based on the settlement agreement. I do believe the letters needed to be sent by certified mail with a return receipt. The 20 day notice should be in writing according to the Rhode Island statues. Please tell me where this vehicle was taken from and provide me with a credit report. I would love to see how you came up with the interest rate. Why would you have the incorrect address on the truth in lending statement? I do not know if the peace was breached or not because I have no idea when, where, what or how you repossessed this vehicle that has been paid on and not by me. I have told you on several instances that my identity was stolen and I have no knowledge of the like. You just want to be difficult and keep this on my credit. This also is against the Rhode Island statues as you can not produce the necessary documentation. If you did repossess this vehicle, was it sold at auction? Well, for what was it sold? I do not believe a letter in regards to that was ever mailed either. The Rhode Island Repossession Act clearly outlines the statues. On the letter, I received from you, you state the last payment was made XX/XX/XXXX. Could you please forward a complete payment history? When I spoke to XXXX in the fraud department, she clearly told me " this was not my account '' and " she could give me no information '' The fact that I was not even residing at the address on the TIL, that tells me you are throwing it up against the wall and seeing if it sticks. Your credit report is very contradictory, it states last payment made in XX/XX/XXXX, and 1st delinquency XX/XX/XXXX. I do n't quite understand that. Ally, stop making up things as you go along. You simply want someone to be responsible, therefore you are desperately attempting to make this my debt. I sent you a certified letter that you ignored. Therefore, you could not produce the necessary documents. You can not sell a vehicle at an auction and not provided documentation because if you sold it for more than the balance owed, you would owe the funds to whomever the responsible party is. Now we have a case of forge

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation