Consumer complaint received 2016-03-23
Company: R & B Corporation of Virginia
State: VA
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
On XXXX/XXXX/XXXX I received the very first call regarding this matter from XXXX Billing Department described as a " courtesy call '' at approximately XXXX XXXX. I was told I had a bill of approximately {$90.00} dollars. I was shocked at the time of call and because I was asked for verifying information, i.e, my address, I did not feel comfortable disclosing personal information as I thought it might be a fraudulent call. I called the number back after the new year to confirm it was indeed XXXX and left a detailed message explaining what had happened and asked for a return call. Thereafter, I had several conversations with XXXX, continued to receive calls late at night, and returned every call made to me. I pointed out the inappropriate hour, indicated that these calls were bordering on harassment, repeatedly asked for the bill to be mailed to me, confirmed my address twice, and to this date have never received a direct bill from XXXX. Instead, I received a communication from a collection agency, Credit Control Corporation ( see attachment XXXX ). On XXXX/XXXX/XXXX I spoke with XXXX XXXX at Credit Control Corporation ( CCC ), explained what I have just written above, and asked again to receive a bill. I received the bill from CCC ( see attachment XXXX ), spoke with XXXX XXXX and have paid this bill today, XXXX/XXXX/XXXX. However, it is the first time I see a bill in this amount. After reviewing my scanned healthcare bills from XXXX, I located an original bill for the XXXX XXXX ( see attachment XXXX ), which is what this current matter appears to be referencing. However, I notice the amounts are significantly different. The original bill received was for a total of {$310.00} and my corresponding co-pay was {$18.00}, which was paid. I received a duplicate bill and replied to XXXX indicating as much and provided proof of payment ( see attachment XXXX ). ( Note : This is not the first duplicate bill I receive from XXXX, which in my opinion is indicative of aggressive practices. ) The service date on the original bill and that received from collections is the same ; XXXX/XXXX/XXXX and the reference number for the XXXX is XXXX. The amount on the bill received from XXXX is {$2500.00} for the reference number XXXX ( note the last XXXX digits are identical ). My co-pay was {$99.00} and because I paid via credit card today ( XXXX/XXXX/XXXX ) via CCC I was charged an additional {$7.00} by CCC as a credit card convenience fee. 

Therefore, it appears that there is discrepancy in billing and possibly a duplicate, highly inflated bill for an XXXX that was already billed and paid. If this evidence confirms this action, I am asking that my co-pay of {$99.00} be returned as well as the {$7.00} credit card convenience fee for a total of {$100.00}. My insurance should also be reimbursed the {$2400.00} it paid. 

In addition, XXXX 's practice of calling at XXXX XXXX. needs to be restricted to regular business hours and it is exceedingly poor business practice to not send clients their bills and proceed to collections. XXXX must assume responsibility, provide a written letter of apology, and correct this error.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation