Consumer complaint received 2023-12-01
Company: Professional Debt Mediation, Inc.
State: GA
Product: Debt collection
Sub-product: Rental debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX PROFESSIONAL DEBT MEDIATION XXXX XXXX XXXX XXXX, FL XXXX ACCT # XXXX Dear PROFESSIONAL DEBT MEDIATION, I am in receipt of your letter for an alleged debt owed to XXXX XXXX XXXX XXXX. I personally have never heard of PROFESSIONAL DEBT MEDIATION, nor have I ever done any type of business with your company. 
With that being said, I would like for you to send proof that I owe what you say I owe. I would also like for you to send me proof that I owe it to you PROFESSIONAL DEBT MEDIATION. I am asking that this information be mailed to me within 30 days of receiving this notice. 
If you wish to not furnish me the above documentation, legal action can and will be taken advantage of. 

I have received your letter regarding a supposedly outstanding debt to XXXX XXXXXXXX XXXX This ledger does not reflect my email or verbal communications with the leasing manager. From our email conversation on XX/XX/XXXX, at XXXX XXXX, which included XXXX XXXX, my attorney XXXX XXXX, XXXX XXXX, and XXXX XXXX, I inquired as to why there was still a balance of {$820.00}. As of the date on the outstanding balance ledger ( XXXX XX/XX/XXXX ), nobody has yet responded to my inquiry. However, I received a letter from a collection agency dated XX/XX/XXXX. I've also observed that you have my Notice Date of XX/XX/XXXX, and my Move-Out Date of XX/XX/XXXX. Nevertheless, your statement date is XX/XX/XXXX. 
According to number XXXX, titled XXXX XXXX, under XXXX XXXX of the XXXX tenant handbook, within XXXX ( XXXX ) business days after the lease expires or a reasonable time after the landlord discovers you have left, the landlord must inspect the unit and prepare a list of all damage and the estimated dollar value of such damage. The landlord must sign the list and hand it over to you. Considering this, your own admission demonstrates that you were aware of my move-out date ( XX/XX/XXXX ). This information can also be found under GA XXXX XXXX ( XXXX ) Therefore, you had until XX/XX/XXXX, to submit the damages manifest for my approval. How could you legally report me to a debt collector if I was not given the opportunity to dispute the charges on the move-out list? 
I am billed {$150.00} for " full unit cleaning '' according to this statement. I am perplexed because you received a " clean '' unit back. According to my research, the state of Georgia prohibits the imposition of a cleaning fee unless it is specifically stated in the lease. I do realize that if the unit was not cleaned, a fee should be assessed because you would not have received the unit in the same condition as when you rented it. According to the # XXXX ( Condition of the Premises ) section of my rental agreement, there is no mention of a cleaning fee. It merely states, " Upon moving out, the RESIDENT agrees to return the apartment in the same condition as when it was received, with reasonable wear expected. '' My question for you is : what precisely required cleaning? A {$100.00} " full unit carpet cleaning '' surcharge was also added to my bill. I, too, am perplexed by this fee. I bought a carpet cleaner and utilized it during my tenancy. As part of my move-out cleaning, I utilized the carpet cleaner. Do you have any visual evidence to prove that these accusations are justified? 
Lastly, I noticed on the balance sheet, you have my deposit listed as if I owe you all that. I am aware of the deposit being forfeited, but even that is an issue the remaining deposit was still more then the balance owed and should have been deducted from it. 



Without Prejudice UCC 1-308, XXXX XXXX

Company response to consumer: Closed with explanation