Consumer complaint received 2022-02-21
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
SLS DID NOT PAY LA TAX WHAT THEY TOLD CFPB OR ME.SEE THE LETTERS FROM LA TAX OFFICE .SLS PAID WHEN TAX WAS PAID EXCEPT {$200.00} THE {$1700.00} SLS CLAIMS PD XX/XX/XXXX WAS {$840.00} XXXX XXXX WAS NOT EVEN DUE YET UNTIL XX/XX/XXXX THEY TOLD CFPB PAID {$750.00} NO NOT TRUE {$550.00} AND SLS RECEIVED BACK REFUNDS LA TAX {$700.00} THEY ADMITTED TO CFPB TOTAL WAS {$1400.00} - {$700.00} REFUNDED FROM LA TAXXXXX PAID {$760.00} XX/XX/XXXX + {$980.00} .+ {$380.00} XX/XX/XXXX + {$980.00} SPECIALIZED LOAN SERVICE REQUESTED LA TAX TO SEND REFUND IN XX/XX/XXXX {$650.00} SEE LETTER LA TAX OFFICE EXPLAINS THEY MAILED IT SLS IN XXXX MAILED IT BACK TO THEM SO TYPICAL OF THE GAMES THEY PLAY.SLS IS GETTING IT MAILED BACK LA TAX SAID TAKES 30 DAYS WITH THE SYSTEM THEY USE,,, $ XXXX ALREADY REFUNDED {$700.00} = {$700.00} I PAID $ XX/XX/XXXX {$760.00} + {$380.00} XX/XX/XXXX + {$150.00} TO PLANET + {$51.00} {$1300.00} I PAID NOW SLS OWES ME........ WITHOUT THE REFUND {$650.00} AND BECAUSE OF THE CHAOS CAUSED BY SLS KNOWING THE LA TAX OFFICE TAKE 90 DAYS WHEN NOT IN COVID... there was not a bill sent to sls ..i have 40 + letters all from the internet customers saying similar i have them stored in my email if requested open to anyone that does searchs ... sls needs to stop playing games... the damage being done to me is becoming very hard to deal with. 
I have included t letters sent to sls unanswered for help with in myy file hundreds of faxed letters phone records showing being on hold for hours .i have fax back from them wher they cant find file or calling the property still A CONDOMINIUM when the loan says a XXXX plex and the appraisel is a conforming XXXX plex ... they are not answeriing the fact from XXXX to XXXX i have NEVER HAD A YEAR END % STATEMENT.UNTIL CFPB HAD THEM SUPPLY XXXX ... ..STILL NO XXXX STILL NO XXXX WHO KNOW XXXX THEY TRANSFERED THE loan XX/XX/XXXX THEY KNEW BY THE LAST COMPLAINT THE TAX HAD BEEN REFUNDED AND WAS PAID WITH MORE REFUND COMING THWY TOLD CFPB IN XXXX SO WHY THIS WEEK DO I HAVE ANOTHER WRONG TAX YEAR STATEMENT FROM XXXX WHY?? and did not transfer payments ... .sent the fake escrow they said i owed and did nt ... .if you punch the numbers ZERO IS THE ANSWER for what they triied to get by with on the tax cfpb PLEASE PLEASE HELP TO MAKE THEM TAKE THE REFUND FROM LA TAX TO PUT A END TO THIS PART OF MY has to make them accept the tax and forward to Planet Home lending who insist they are not allowed to call sls ... ... ..IT IS BEYOND FRAUD ITS HARRASMENT the new problem is NOW XXXX IN THE XXXX OVER DUE % STATEMENT JUST SENT LAST WEEK IS CLAIMING THEY PAID IN XXXX {$2000.00} IN TAX THAT I HAVE NEVER SEEN ANYTHING ON THIS?????? 
I WILL NEED TO GO TO JUSTICE DEPT ALSO IF THIS KEEP UP THERE IS AGAIN HOLDS ON MONEY THEY DO NOT EXPLAIN USE CODES THEY DO NOT SUPPLY LA TAX REFUNDED ME ALMOST {$900.00} BECAUSE OF THE INTERFERANCE OF SLS THE other issue i knew was a problem not knowing why this type of lender or loan i had on the property ... i found out jmac lending and loan care were shut down in ca when my loan way being funded.my escrow say conventional fixed rate THIS XXXX THING SAYS MERS I CONTACTED MERS THEY SAID CONTACT SLS I CAN NOT CONTACT THEM ITS A WASTED EFFORT AFTER ALMOST XXXX YEARS I NOW HAVE FOR THE FIRST TIME A % STATEMENT XXXX SAYING {$2000.00} WHERE DO THEY GET THESE NUMBERS? 
THIS IS DONE WITH MALACE AND INTENT THIS IS NOT A MISTAKE THE WHOLE LOAN IS NOTHING MORE THAN A FRAUD CASH? XXXX XXXX HAS THE LOAN # XXXX same as first bills and XXXX XXXX was supossed to be the lender his pay coupons were to go to him then before the first payment changed XXXX times.. i need SLS TO CORRECT THE WRONG % STATEMENT JUST SENT OUT..THATS WHY THEY WONT ACCEPT THE REFUND???

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation