Consumer complaint received 2015-12-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Credit card
Issue: Privacy

Complaint:
On Tuesday XXXX XXXX, 2015 at approximately XXXX CST I was transferred to a Supervisor by the name of XXXX , Agent ID # XXXX. The purpose of my transfer was to have a {$100.00} pending transaction to be released from my account from a hotel I previously checked out of the same day ( XXXX XXXX, 2015 ). XXXX ( supervisor for Capital One ) conferenced the Merchant 's Account Specialist by the name of XXXX XXXX to verify if the pending transaction could be released. XXXX XXXX authorized XXXX to release the hold. Upon releasing the hold, XXXX the representative for Capital One disclosed my available credit while the Merchant was on the line without my consent. As soon as the Merchant disconnected the line ; I brought to XXXX 's attention that she just violated my privacy by disclosing my available credit to an unauthorized Third Party. This act is a Fair Debt Collection Practices Act ( FDCPA ). XXXX apologized ( the apology was not sincere and was very nonchalant ). 
I asked XXXX to transfer me to her Manager in which she refused to do so. I advised XXXX, I have been a customer with Capital One for over eight years and I have spoken to several Managers in the past. I asked XXXX for Capital One 's Corporate Office 's telephone number so I could write a complaint. XXXX refused to provide the information. I asked XXXX 's for her Manager 's name and Agent ID Number which both was provided. XXXX 's Manager 's name is XXXX XXXX ID # XXXX. I asked XXXX several times to please transfer me to XXXX ; however, to no avail, XXXX declined. I asked XXXX to put in the request for XXXX to call me back but XXXX declined by stating, " She can not put in the request for my Manager to call you back ''. I advised XXXX, she was not getting out of this situation and that I was going to continue to hold until I was transferred to a Manager. I also advised XXXX, she was going to lose her job behind this incident because I know the call was being recorded and she had done nothing but lie during our entire conversation. 
I passed the phone to my mother who advised XXXX, " We were going to continue to hold until we were able to speak with a Manager ''. My mother and I asked to be transferred to the President of the Company 's but XXXX still would not provide the information. XXXX finally put me on hold and transferred me to another member of Management by the name of XXXX XXXX ID # XXXX. I advised XXXX of XXXX 's misconduct and violation of my privacy laws. XXXX agreed that XXXX should have not given my account information to the Merchant 's without my consent. XXXX provided me with the fax number to Capital One 's Complaint Department. I asked XXXX for her Manager 's name which is XXXX Agent ID # XXXX. I advised XXXX I was going to sue Capital One for this violation of my privacy rights. In addition, I asked XXXX for their Department 's Executive Vice President 's Name in which, XXXX responded and stated, " I do not have this information ''. I advised XXXX, I find this unbelievable that she does not know the Executive Vice President 's Name and she is a member of Management. 
XXXX, " Asked how she could remedy this instance that occurred today ''. I asked could she raise my credit limit XXXX stated, " This has to be done through our credit increase department ''. XXXX offered to provide a {$50.00} statement credit for the inconvenience. I advised the credit would be sufficient. I asked XXXX, what ramifications the agent XXXX would receive for this privacy violation? XXXX stated, " She would give the proper feedback to the agent ''. I advised XXXX, the agent should be terminated because if I had violated a consumer 's privacy at my company I would lose my job. I also asked for XXXX to partner with me and review the call. The call was ended. 
I need for someone in Upper Management to contact

Company response to consumer: Closed with explanation