Consumer complaint received 2021-07-07
Company: U.S. BANCORP
State: TX
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
It started back in XXXX of 2020 and I told us bank relicard I had identity theft Begged them for to put a pin on my account half the time that I called they never asked me for the PIN so I had charges on my account XX/XX/XXXX one was for an XXXX  XXXX XXXX  bill for {$120.00} the other one was for pizza and there was a {$1500.00} ACH transfer I had no access to the account online or anywhere else or a card for that matter someone stole my phone and my wallet fighting with the bank trying to recover my money was hard I did get back {$120.00} for the XXXX XXXX XXXX and I got back the XXXX XXXX but I they denied the transfer saying that I either initiated it or I benefited from it I have that letter but won't tell me how they came to the conclusion where they got the information or anything because for months I was told look up the bank name XXXX that's where it went then I was told that if I I transferred it to an offshore bank account or an account that I opened under my own name or someone opened up so then XXXX through XXXX I was charged XXXX XXXX which I don't even have XXXX XXXX so I told them it's not mine they said they couldn't stop it so they sent me a card out every single month I never got the money back for those charges then I call and I tell him that my car 's been taken I need I left it in laundromat the door locked behind me when I went to go back to get it it was gone so they sent me a new card XXXX didn't tell me when it would arrive or anything like that no tracking number so I get a text message on Saturday the XXXX at XXXX p.m. no one that was home and I it says that the card have been used it fuel City so I called the bank and I go what's going on I haven't even got a card how could somebody be using it they said well we sent you a card and here 's the tracking number so I tracked it it had been delivered that morning at XXXX XXXX. they say someone signed for it rely card said it was me I wasn't home no one else was I said that's a large accusation I hope you have proof to back that so they asked me how I got the information about the transaction how I would know that and I said through a text message they said that's not true it's not your text message and I had just gotten into that account online the first time in a year. So I asked them to stop that card send me another card they said they did they charge me for it I got a text message saying your card was sent it'll be here in 3 or 5 business days on the XXXX of XXXX a few days later no card I called I said where's my card they said no one ever canceled that card and sent you XXXX will send you another card we'll waived a fee they charge me {$12.00} twice I got a text message saying the car was sent I called yesterday they said no card was issued now it's been 5 weeks since I've had a card I asked them for the card number the original card number that someone tried to use at XXXX and at the fuel City that I got text messages though they said they were not allowed to give me the card number or the accounting routing number I said I have to give it to the police they said we can't do that the police are telling me that they're lying and that it's my account and that I should be able to get the information out of that account they said you can't so a supervisor calls me back and tells me that they'll be happy to send me a card I said I don't want another card I want my money transferred out I want the account routing number and they said you will not get the money out of the account. I also talked to the Texas workforce commission who told me to demand that they transfer my money to another account now when I look at the account online it says I have a XXXX balance I had {$1200.00} in the I asked the supervisor to help me with the bill pay she said how dare you ask me to pay your bills for you that's so unethical .... I said I never asked you to pay my bills with your account I asked to pay my bills with my account and how dare you say that why would you take it personal we're talking about my money my account that y'all will not even let me access but you will transfer my money to someone else you'll have someone else to call and use my money but I can't have access to it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation