Consumer complaint received 2016-12-06
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
My complaint concerns Barclay CardsXXXX rewards Visa card issued by BarclayCards. I believed this online application was a fraud, a scam and misleading advertisement. On XXXX XXXX I applied for a XXXX credit card when I was getting ready to purchase an airline ticket. At the time of purchase, I was prompt to complete and online application and if approved I would get a {$50.00} credit towards my ticket purchased today. I completed the application ; however, when trying to apply the credit card to the XXXX airline ticket purchase, I was not allowed to use the credit card. I contacted the BarclayCard company and explained what happened and was told I should have been prompted back to the credit card but the customer service representative indicated that once I made my first purchase with my new XXXX credit card I would get the {$50.00} credit. I have made the first purchase and when I inquired about the {$50.00} credit, I was told by the security department that this advertisement/credit was from XXXX, when I contacted Barclay Credit Card company the exact day I completed the application I was told that once I made my first purchase I would receive my {$50.00} credit. misleading AD. I withdrew {$300.00} cash and my card was frozen/blocked. I immediately contacted Barclaycard the card immediately offers this benefit ( CASH AVAILABLE ). asked a series of questions answered ALL questions correctly told I passed the screening few minutes later the security customer service representative said, " Although you passed the screening questions, you will still need to send in additional information. '' I sent in the requested information SS card back and front, CA ID back and front and my bank statement ALL Sent on XXXX XXXX, 2016 nine days passed I contacted the company to about my paper work, they had not I was asked another set of questions and AGAIN, I passed and answered them ALL correctly. The security representative than told me he was going to go through another series of question from public records and if I passed those he would release the block and remove the additional paperwork needed submitting. AGAIN, I passed the second round of screening questions, this make screening questions XXXX rep released additional paperwork needed made my card available for use immediately. He then indicated I could use my card RIGHT NOW!!!. I asked about the {$50.00} credit and was told I had to contact XXXX asked about transferring debt said I was cleared so I called back to start the transfers. I was once again asked several screening questions again now I am getting really frustrated because I was just told several hours ago, I was cleared and was good to go. I AGAIN answered the questions got the ALL correct and got the first transfer entered. Low and behold when I tried to add in the second transfer had to answer more questions, called Monday XXXX/XXXX/16 to speak with supervisor got nightmare customer service rep and supervisor both giving me another round of screening questions and new reason for block, so now it ' cash advance, need additional paper work, phone does n't match file, yet I used this same phone number to activate my card and my ID address does n't match file. Wrong, my application indicates XXXX XXXX and physical address, my CA ID bank statements show both address. Now I feel this company has gotten so much person info from me I believe I will be scammed at XXXX yrs old my info will be used and I should not have been treated like this Want investigation to be sure this company will not use my info. want to cancel card want investigation for mislead ad {$50.00} credit and why was I screened 7 different times and why was my home phone allowed to be used to activate my card all these seems illegal and like a scam to get elderly info to use for future credit applications or fraud or identity theft. Reps dispectful

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation