Consumer complaint received 2020-06-11
Company: Paypal Holdings, Inc
State: CO
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I have 2 open cases with PayPal. The cases were opened on XX/XX/2020 & a final resolution was supposed to take place on XX/XX/2020. Now PayPal is asking me to file a complaint with a law enforcement or government agency to resolve the case. This is a copy of the most recent e-mail sent by PayPal : Please provide any information we ask you to send us within 10 days. If we don't hear back from you within this time frame, we may decide this case in the sellers favor. 

To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency ( such as your local police or sheriff 's department ) or you may choose to file a report with any other governmental agency of your choice. 

Examples of such agencies could include : XXXX XXXX XXXX XXXX XXXX  ( XXXX ) Your state 's Consumer Protection office Your state police A Federal law enforcement agency such as the FBI or XXXX XXXX XXXX A report to the XXXX XXXX XXXX XXXX XXXX XXXX  isnt acceptable for this document request Filing a report with a law enforcement agency or government organization Contact a law enforcement agency or other governmental organization ( either in person or online ) to report the issue Report specific details regarding the item you received You must obtain a copy of a report from the law enforcement agency or governmental organization and provide it to PayPal The report must contain the following information : It should be on the agency 's or organization 's letterhead or contain a stamp or seal or some other information that indicates the report is official documentation It should clearly explain the details of your issue It must include the agency 's or organization 's contact information Any documents you provide may also be supplied to the seller. 


I am very frustrated because I have communicated frequently with PayPal & they keep adding conditions to resolve the cases. Below is a copy of my conversation online with PayPal. 

I have 2 open cases in the Pay Pal Resolution Center. Both were ordered in XXXX from XXXX ads & both come from XXXX which I did not know at the time. I will never order anything from XXXX ads again but please help me get a refund. One is for {$100.00}. + for 6 pieces of clothing. I got one top from the clothing company. They wanted to establish a tracking number but never sent the other 5 pieces so my case was reopened a 'not as described. ' The other order I can't access on the resolution center but it has never been received. It is a mechanical XXXX toy. Thank you for your help. 

The clothing case is supposed to be decided on XX/XX/XXXX. I ordered the items on XX/XX/XXXX. It is frustrating that I have waited so long for a refund. The other case is hidden because it lists 2 cases as open but I can't find it. How do I escalate my claim to a dispute? 

Seller info XXXX XXXX XXXX Invoice ID XXXX Purchase details Long Sleeve Casual XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$20.00} Long Sleeve Casual Cotton-Blend Shirt - Gray / M {$25.00} Plus Size Long Sleeve Pockets Crew Neck Solid Linen T-Shirt - Purple / L {$19.00} Summer Pockets Striped Casual Capri Pants - White / L {$19.00} Summer Pockets Striped Casual Capri Pants - Black / L {$19.00} Amount {$100.00} Discount -negative {$5.00} Total {$100.00} The seller is expected to respond with the requested information before XX/XX/2020. Once we receive a response from the seller, we'll share the information with you. We'll also let you know if we need any additional information from you to resolve your case. 

As early as today the seller could issue the refund for us. But if they fail to do so I am just giving the seller up until XX/XX/XXXX to respond to the case otherwise i am going to force that money out of their account and refund it to your bank. Your bank will be able to post the amount within XXXX business days after i have refunded the amount. 

Thank you, I have been dealing with this issue too long without any progress. I appreciate your help. 

By the way, I just checked & the site has disappeared completely from XXXX. I can't even communicate with them anymore. 

Thank you for that information, no worries because the case will still continue even if their website is no longer exist. The seller have 7 days left to respond. If no response within the timeframe, we will issue a refund for you and close the case in your favor. On the other hand, we will update you via email as soon as the seller responded. 

I hope that this helps your concern today. If you have further questions, you can leave a message and we will get back to you, otherwise you can end the messaging window now. Thank you again for reaching out to PayPal messaging. Have a great day! 

This conversation has been closed,

Company response to consumer: Closed with monetary relief