Consumer complaint received 2022-08-13
Company: General Motors Financial Company, Inc.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
I purchased a Certified used XXXX XXXX XXXX from XXXX XXXX in XXXX, California on XX/XX/XXXX, for {$26000.00}. Since owning the vehicle I have had constant issues, leading me to take the car numerous times to the dealership to be repaired and looked at. XXXX of the issues that have been occurring since owning the vehicle is that the dashboard will not turn on when starting the vehicle. This occurs at random and I can not figure out if there is a circumstance that creates this problem. Due to this specific issue, I have brought the vehicle in at least 4 times to be looked at. Of course, the issue is not occurring when I bring it in. However, when I bring the car in, I show them photos of the issue, which are date marked so they can see this is an ongoing issue. The dates I know the vehicle has been brought in for this are XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Each time, they say there is no problem. However, if this is the case, why does this keep happening? Despite me showing and telling them, they deny this is true, even when I show them evidence of the issue. Then on XX/XX/XXXX the day after the dealership said there was no electrical issue, the dashboard did not turn on. Clearly, the issue has been ignored once again. 

In the interim of all of this, I initially had an appointment scheduled for XX/XX/XXXX, at XXXX XXXX in XXXX. When I got there, I was helped by rude servicemen ( I did not get his name ) who said they would not look at my car until the next day, despite my appointment being first thing in the morning at XXXXXXXX XXXX. When I asked if they could give me a rental car so I can get to work, I was denied a rental car and had no choice but to bring back my car another day. Unfortunately, I was not able to bring my car in until XX/XX/XXXX, because I was not able to take another day off work. ( I worked approximately XXXX miles from my house so taking an XXXX or XXXX would have been too expensive ). Following, this experience I made a call to XXXX directly to report what is going on. After, talking to a representative on many occasions, she wanted to ensure I was still going to my scheduled appointment on XX/XX/XXXX. I told her, yes, I was. On XXXX of the phone calls a week and a half before my appointment, I was called by the same representative and she told me they would offer a buyback of the vehicle. However, she still said to bring my car to the appointment first. After picking up my car the next day at the dealership ( they did not offer me a rental car or even tell me my car would not be ready the next day ) they said there was nothing wrong with the car ( no electrical issues ). Later that day, I got a call from the XXXX reprehensive and she said it was reported there was nothing wrong with the car and now there will be no buyback. Now, I am getting mixed messages from XXXX because they first offer a buyback, and now they wont. Following this, I filed an Auto Claim with the XXXX XXXX XXXX ( XXXX  ) on XX/XX/XXXX. Late that day I got a call from another XXXX reprehensive ( XXXX ). She said this was in response to the XXXX  claim. She said that she will further investigate this issue ( case number XXXX ). However, a buyback is not an option. I am waiting for her to get back to me about this on XX/XX/XXXX. However, I have many concerns about this. Also, the claim with the XXXX was denied on XX/XX/XXXX, due to now having a car for over a year ; despite the claim and issues that have been occurring before then Lastly, on XX/XX/XXXX, I experienced a new electrical problem. When I started my car there was beeping as if the seat belt sensor or turn signal was on for too long. The stereo was put on mute and the car is not indicating a reason for the beeping. This beeping lasted at least XXXX minutes before stopping. No indication why. It just stopped. I want to emphasize there is a deep-rooted electrical issue that is being ignored and I still have 60 months left on paying my loan. At this point XXXX is expecting me to pay for a car with a serious electrical issue, that will only get worse and be very expensive to repair. I need help in dealing with this since the company does not seem to care about the concerns and the trouble this is causing me. I have spent so much wasted time dealing with this. 

Please see attached photos of the dashboard off when the car is on ( dates included in photos ), video of the car beeping for no reason, XXXX Claim form, and service document from the last visit.

Company response to consumer: Closed with explanation