Consumer complaint received 2016-11-30
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
To Whom It May Concern, My loan was originally modified back in XXXX through GMAC. Eventually, the loan was then sold to Ocwen to service where it 's been ever since. 
On XXXX XXXX, XXXX, I received a notice from Ocwen my payment was going to adjust effective XXXX/XXXX/XXXX up 5.325 % and my new payment would be {$4300.00} ( Principal and Interest payment? ) Along with this letter Ocwen provided an outline of the schedule for future payments, again clearly stating my monthly payment moving forward would be {$4300.00}. I was n't sure if this was due to a modification request I submitted in XXXX or what. It was at that point I begin calling Ocwen to find out what my new payment was going to be. Ocwen could n't answer the question. They said it must have been some sort of mistake on their part. Sure enough when the adjustment period arrived for the XXXX XXXX I received a bill with the {$6600.00} amount. 
I started applying for a modification back in XXXX and was denied. I again started the modification process in the XXXX mos. of XXXX. Over the months, I received notices stating my package was incomplete or to complete a whole new package. This dept. continued to lose what I had sent in and I believe at one point I had two loan modifications going on at the same time. It was during this time I began receiving statements ( without warning ) showing my new monthly mortgage payment was now {$4300.00}, our new rate was 3.50 % until XXXX XXXX. I called in to Ocwen to make a payment and sure enough on the recording it stated my monthly payment is {$4300.00}. Still not totally convinced I called again and got a live customer service representative on the phone and asked them what my monthly payment was, the Ocwen Representative said it was {$4300.00} and my rate was 3.50 % until XXXX XXXX, XXXX. So, I began to get caught up on my payments and continued to make the payments requested I received the statement for XXXX XXXX payment. The statement details of my loan completely changed ( again without warning ) from the previous mos. 
The statement for the XXXX/XXXX/XXXX payment read my rate was now 5.325 % until XXXX XXXX, XXXX and my monthly payment were {$6600.00}. XXXX. Plus, a monthly payment for an escrow account which showed an additional {$1000.00} a month for a total monthly payment of {$7600.00}. This statement also indicated I owed {$15000.00} retroactively for all the previous mos. I was paying {$4300.00} a mo. The {$4300.00} they received from me on XXXX/XXXX/XXXX they held as unapplied. I called them to ask what was going on, they said, " oops, we made a mistake ''. For the past several weeks I 've been researching who to bring my case to. Ocwen has been making huge mistakes with, mistakes that will have major consequences for my future. I began suffering from XXXX back in XXXX and in XXXX underwent a XXXX. I 'm on permanent XXXX. My wife and I have put every bit of our savings into keeping the only asset we have left for our retirement. This past month I received a letter from Ocwen a " Notice of Default '' was going into effect on XXXX XXXX, XXXX if I did n't make my outstanding payment. It was their error and all they can say is " oh sorry we made a mistake ''? 
I received a statement on XXXX/XXXX/XXXX stating I now owed them {$26000.00} of which {$4300.00} I paid for the previous mo. was being held as " unapplied funds '', plus {$1000.00} for the escrow account I never had, plus, they hit me with a Property Inspection fee of {$13.00} and a late charge of {$390.00}. I made a {$4300.00} payment in XXXX XXXX, then contacted Ocwen on XXXX/XXXX/XXXX. I spoke to Agent # XXXX ( XXXX ). XXXX assured a " Notice of Default '' would not be issued on the XXXX date. He also set up an appointment for me to speak to a " Relationship Manager '' by the name of " XXXX '' on XXXX/XXXX/XXXX. 
See documents provided with this complaint.

Company response to consumer: Closed with explanation