Consumer complaint received 2021-06-16
Company: LendingPoint Holdings LLC
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
I initiated a loan with Lending Point on XX/XX/XXXX. I modified the terms of the loan on XX/XX/XXXX to make all future payments on XX/XX/XXXX & the XXXX of every month thereafter until the loan is paid completely off. On XX/XX/XXXX lendingpoint automatically withdrew {$210.00} ( the usual monthly payment ) in error, as opposed to XX/XX/XXXX as was agreed, in writing on XX/XX/XXXX. I cake lending point on 5 different occasions between XX/XX/XXXX & XX/XX/XXXX. The supervisor i spoke with and customer service agents i spoke with all agreed that Lendingpoint was at fault. They mentioned they works refund the {$210.00} plus the {$35.00} overdraft fee that they caused when my account went negative due to their error. I was told in XXXX, XXXX, XXXX, XX/XX/XXXX & XX/XX/XXXX that I works be getting a refund, but it has to be approved through their underwriting department. I was misled in all occasions calling this company because they waiting 12 days after my initial inquiry to refund only the original {$210.00} and not the {$35.00} overdraft feec which they stated over the phone and in writing ( via email ) that they would refund. My account is setup on auto pay. My auto pay was not drafted on XX/XX/XXXX to assure my payment for the month of XX/XX/XXXX would be on time. Now the patent is 1 day late. I promptly made my {$210.00} payment manually today ( XX/XX/XXXX ), online, after checking all day yesterday ( XX/XX/XXXX ) to see that my autopay ( by the way auto pay is the only way this company accepts payments as agreed in their terms and conditions ) was drafted. By the end of the business day on XX/XX/XXXX @ XXXX EST and later that day, no auto pay was drafted and no refund was issued. Being that I have zero faith remaining in this company, I did not make a manual payment until I saw my refund because I don't trust that they wouldn't try to double, or even triple ( 1 time on XXXX,2nd if my auto pay came out on the XXXX, and 3rd time if i made a manual payment to cover the alleged refund they were issuing ) charge me for their mistake. 
It's obvious they are using unfair and deceptive tactics and are not above board in their dealings. They are also claiming i now owe and asditional {$4.00} in interest being that I made a payment 1 day late. 
This needs to be investigated and corrected. I need to be assured, again, in writing with the signature of an authorized Lendingpoint officer that all payments will only be drafted on the XXXX of every month. That my late interest will be excused and removed from my account, that no reporting to credit bureaus will occur, that my {$35.00} overdraft fee will be tranferred as a deposit to my bank account, and that the apologize, and remove 1 months installment payment from my payable balance as a corrective action on their part. If these requests are not granted, i will be forced to seek further retribution for their deceptive and dishonest business practices. 
I have never dealt with a financial institution as dishonest and misleading ( on all levels ) as this company. 
They also should be audited to determine how many other accounts they are mishandling.

Company response to consumer: Closed with explanation