Consumer complaint received 2018-05-26
Company: CNG FINANCIAL CORPORATION
State: CA
Product: Debt collection
Sub-product: Payday loan debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
On XX/XX/2018 I received several texts and a phone call from family and friends referring a call addressing my name XXXX XXXX. This was a call to collect a debt. Yes! I understand I owe a debt. I am in a program to pay my debt off through XXXX XXXX XXXX XXXX in XXXX. The problem I have is ... .they are calling family and friends without calling me! I'm annoyed and irate because they are harassing them and not contacting me. The only reference I have on file would be my sister. About hour later, I started to received a text messages and a phone call from a distant relative which they received calls asking for me. I have never used any other family ( distant cousin ) for any kind of reference what so ever. The strange thing about it is I just got her number just a week ago @ her mother 's funeral service. How did they get her number? When I just got it a week ago. Are they hacking my personal information through my cell line? I am very concerned! There must be a proper way to address this. Am I suppose to receive a letter from this so call debt agency ( XXXX XXXX XXXX )? Evidently I never received a letter. I called the debt agency, an gal name XXXX  answered the phone and pick up like she knew who she was talking to. She asked me if I was XXXX. I address to her, Yes! and I asked her, What was the debt for? She wanted my Social security. I did not give it to her. I stated that she had all facts about me. I guess she wanted to make sure she was talking to the right person. I told her she had the info because they have been calling family and friends to contact me. The debt I owed was from " XXXX XXXX XXXX XXXX ''. The amount I owed is {$300.00}. I told her that XXXX XXXX XXXX is taking care of the debt. I gave XXXX   the name of the law firm and the phone number to law office. I made it aware that it was debt program and I pay the law firm to take of my financial affairs. I called XXXX XXXX XXXX XXXX explaining to the paralegal about harassing calls just recently received. XXXX is the paralegal who takes care of my account. He called XXXX XXXX. When they picked up the phone line, right away they asked XXXX if he was " XXXX '' XXXX replied, Do you know who I am? Then he realized these people seemed to be illegitimate debt Company. He asked about my debt I owed and they couldn't give the info he needed. What XXXX has told me the creditor sells the debt to pennies and you get these Debt Collectors to buy them and try to collect the debt from the consumer. I know for a fact i did not get a letter from " XXXX XXXX XXXX ''. They are not complying the ethnics from the Trade Commission and XXXX  bureau. All in all, I want to know what are my rights as a consumer advocate? Do they have the right to call family and friends without contacting me? I feel this Debt collection agency stole my info on my cell line by hacking my personal information of family and friends. We must stop these people from bullying the consumers! I just want to find out how did they get my personal info without my consent.

Company response to consumer: Closed with explanation