Consumer complaint received 2017-04-27
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Fraudulent Denials for modification assistance under HAMP- Refusing to Review for HAMP when HAMP allows for re-entrance if previous default under HAMP Reentry Department- Wells fargo right  to only perform  XXXX  modification review is outside of HAMP guidelines which over rule Consumer  finance 12 CFR 1024.41 ( i ) -Furthermore, Wells Fargo Home mortgage as a servicer agreed to participate in HAMP and accept the TARP funds from the Government. And moving forward to adhere and follow all directives in place under the making Home affordable program.   XXXX   XXXX   XXXX  the investor of my loan is a participate of HAMP and so is  Wells Fargo Home mort gage. There is no excuse on why I am not eligible mortgage assistance under HAMP. According to the supplemental directi ve 16-02 and 12-02, HAMP   tier 1 and tier 2 are m andatory programs that can create an affordable payment without going outside the mortgage terms.   My Last review under HAMP which was denied and I appealed and WF stayed with their original denia l. WF did n ot explain the approximate payment that I would need to pay to stay under the terms of the mortgage. What was the payment and amortization schedule that helped WF made the conclusion that it 's unaffordable for me. If I were able to purchase my home originally, how can WF say now even with my business doing better I ca n't afford the modification payments or WF CA N'T CREATE AN AFFORDABLE PAYMENT. SHOW ME NOW WHY THE HAMP MODIFICATION PAYMENT WOULD HAVE BEEN UNAFFORDAB LE. ( FYI HAMP INTE REST STARTS AS LOW AS 1 % )  XXXX   XXXX   Wells Fargo Home mortgage Specialist   XXXX   XXXX  ext  XXXX  con  tinues t o respond incompletely to my complaints and further more do n't think WF is taking this as serious as I am. These response are words out of  XXXX   XXXX , she has no proof and refuses to provide any proof.      XXXX   XXXX  references Reentry dept at WF in her latest response, specifically  12 CFR 1024.41 ( i   ) lying statin g Wells Fargo is onl y allowed to review a modification once unde r 12 CFR 1024.41 ( i   ), this is Incorrect! HAMP and the Government Supplemental Directives and guideline s TRUMP 12  CFR 1024.41 ( i ). wells fargo is purposesly avoiding hamp and fraudulent been denying my under HAMP since inception.      I was approved already into HAMP in 2012 and made all 3 trial payment in the past and WF refused to send me the permanent agreement to sign. After you make 3 trial payments under HAMP, WF has to send the permanent agreement, instead WF illegally kicked me out the program in 2012. ( This proves I can still be approved for HAMP  if I already were in HAMP. )  XXXX   XXXX   XXXX   XXXX . and  Wells Fargo h ome mortgage both are participates under  HAMP  and both have been avoiding hamp. I only had HAMP once which proves I am eligible to reenter HAMP. I should have been easily placed into t he Tier 2 pro gram with a 2 % interest rate immediately. HAMP overall is great for homeowners and everyone is eligible especially if your investor and servicer participates.     Bottom line, these complaints do n't do anything and WF will continue to fraud HOMEOWNERS with their REENTRY dept and their fraudulent servicing practices. WF needs to be investigated, I read the same exact complaints online with the Attorney General and CFPB regarding WF and serious lawsuits involving similar situations. Word of advice Do n't get a mortgage with wells fargo or   XXXX   XXXX    XXXX  and go into a hardship, they will foreclose and Dual track you right out your HOME. This is pathetic!     WF and   XXXX   XXXX    XXXX  LEGALLY BROKE EVERY HAMP GUIDELINE AND AVOIDED ALLOWING ME TO ENTER INTO HAMP AGAIN AND ACCEPTED THE TROUBLED ASSET RECOVERY PROGRAM FUNDS, TO JUST AVOID THE MAKING HOME AFFORDABLE PROGRAM . WF A ND   XXXX   XXXX    XXXX  SAID NO TO  HAMP  AND ME FOR AN AFFORDABLE MORTGAGE AND JUST AVOIDED CFPB, ME COMPLAINTS WITH EXCUSES AND LIES WITH NO PROOF! FRAUD ALERT!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation