Consumer complaint received 2021-08-31
Company: ProCollect, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I have been attempting to dispute a collection from Procollect Inc since XXXX now. They are attempting to charge me {$260.00} for a XXXX XXXX XXXX  account they claim I owe money to. I'm at my wits end regarding this account and the time I've spent trying to fix this. If I do not get anything short of a deletion from this account from my credit report, I'm going to sue. Its that plain and simple. 

Back in XXXX, I disputed this account with the three credit bureaus. Because I didn't receive a response I decided to submit another dispute in XXXX. Again I received no response from any bureau so I submitted a third dispute in XXXX. I still never received any sort of response from the bureaus so I filed a complaint with all three buraus through your portal on XX/XX/XXXX. 

Because I no longer had time to wait, I decided to call a local credit expert to assist me with this account that I do not owe. He and I got on the phone together and called Procollect Inc. He represented himself as my representative and advised them I was on the line. He advised them I was here to give verbal authorization to speak. A representative named XXXX took down our info and asked us to hold on. She came back and said they wouldn't speak on a three way call so my representative advised them we didn't need to. He advised XXXX that once I gave verbal authorization I would simply get off the line and he would gladly speak with them himself. XXXX then said hold on again. Once she came back she said I'm sorry but I can't speak to you guys on a three way call. My representative then said that he would like to speak to a supervisor. XXXX immediately said I'm sorry sir but this isn't a supervisor issue and she's going to tell you the same thing. My representative then told her it didn't matter and he was requesting to speak to a supervisor anyways. XXXX then said hold on and this time took a bit longer to come back. 

When XXXX came back on the line she said I'm sorry sir but I can't continue speaking to you on the line. My representative said I don't need to speak to you I need to speak with your supervisor. XXXX then said I'm sorry sir but has Mr. XXXX left the line. My representative answered no and again he was requesting a supervisor. It went back and forth a while with her repeating the same line and then saying she was going to disconnect the call. At this point my representative did get mad and said He was asking her for the last time to transfer us over to s a supervisor or he would advise me to file this complaint and I would name her personally in this complaint. He informed her how I've been trying to dispute this account I do not owe since XXXX and I wasn't getting anywhere and now that I'm actually calling to address this issue I'm being turned away and I'm not even being given the chance to speak to a supervisor. He then said I would sue them because they refuse to assist me. She ended up hanging up in the middle of the call. 

I am now filing this complaint and I am advising everyone involved that I'm going to sue if I get anything short of a response saying this account is being deleted. As for the reason why, besides the obvious failure to verify or validate debt according to the collection and credit repair laws, I don't owe XXXX XXXX XXXX  any money. If I did, then why would they actually refund me my deposit? That's right, I got my money back when I left. Is it customary for ANY apartment complex to reimburse a tenant their money after they moved out if any damages or deficits were owed by the tenant? We all know the answer to that. Again deletion or lawsuit. I will not put up with any more XXXX  from this collection agency.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation