Consumer complaint received 2021-04-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
As per records on my Bank of America personal checking account, on a Friday, XX/XX/XXXX an unknown person to me, someone supposedly called XXXX XXXX used XXXX XXXX  to send me {$600.00}. Upon logging in to my Bank of America checking account, I thought it had been a big mistake XXXX poor person ) and decided promptly to send the money back to her. But, first I waited for some communication on her part. Then, she send a message via XXXX XXXX requesting the money back and I was ready to send it to her. After all it was not my money and so I did send the {$600.00} back to her using the same XXXX XXXX  as per Bank of America records dated Monday, XX/XX/XXXX. For me " all was well '', and I was happy that I had helped someone fix a financial mistake and recover her money. Not so fast ... On XX/XX/XXXX ( one month from the date of that occurrence ) upon logging in to my Bank of America checking account, I saw that {$600.00} was being processed in favor of XXXX XXXX ( this time as a recurring payment! ). Immediately I called Bank of America to alert them ( there was nothing I could do to stop it because it was still being processed ). The Bank of America representative saw what had happened in XXXX because we talked about it, and now it was happening again the opposite way. XXXX XXXX was now taking money from me. I had never heard of her, has never done any business with her, and had no idea of her existence until this moment. Bank of America representative told me not to worry that they were going to credit my account with that amount and were going to start an investigation. They did credit my account with the {$600.00} and opened an investigation. I filed claim # XXXX and in trying to help while waiting for the results of their investigation I did my own. I faxed a copy of what I sent to the IC3.gov as per advice of and FBI agent . Assuming that everything was going well, I waited and waited. Then, on XX/XX/XXXX upon checking my account I saw that BofA reversed and took back the {$600.00} leaving my account on the negative alleging that I purposefully sent the {$600.00} to that person on XX/XX/XXXX! I called the claims department and couldn't believe my ears! When I realized BofA denied my claim, I went after XXXX XXXX calling them many times only to hear the same " kind of like '' recorded message that we are sorry that this happened to you but there is nothing we can do ( etc.. ) I waited and waited for a favorable solution from either BofA or XXXX XXXX but neither company cared enough to do something about it. Bank of America failed by filing a fraud case instead of a dispute to try recovering the money. I didn't file a dispute because there their investigation going on. By the time BofA filed a dispute XXXX XXXX replied that it had been over 90 days and there was nothing they could do. Some things in these companies ' operations or processes requires changed to suit with new technologies on the market. Both XXXX XXXX and Bank of America have failed to protect me as their client. I need your help because it might be possible XXXX XXXX ( if this is her real name ) is doing the same thing to other innocent, good people who are honest and wouldn't keep someone else 's money like I did. I need your help to fix this because Good has to Win over Evil and systems and processes must be constantly updated to protect their clients.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation