Consumer complaint received 2019-12-08
Company: PLANET HOME LENDING, LLC
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
In XXXX of XXXX, my XXXX  XXXX  conventional mortgage being serviced by XXXX XXXX XXXX XXXX was sold to XXXX XXXX , XXXX XXXX, Not In It's Individual Capacity, But Solely As XXXX XXXX XXXX XXXX XXXX, located XXXX XXXX XXXX XXXX XXXX, XXXX, CT XXXX ( XXXX XXXX ). My loan was being handled by XXXX XXXX XXXX XXXX XXXX due to my mortgage becoming delinquent. I had been trying to sell the home since XX/XX/XXXX and had been unable to do so. A short sale offer had been made on the home in XXXX of XXXX. As a result of servicing issues with XXXX XXXX, a delay in processing the short sale occured. Ultimetely an appraisel was requested by XXXX XXXX in XXXX of XXXX. At the same time the appraisel was ordered, XXXX  XXXX  sold the loan to XXXX XXXX. Because of my work schedule, I had a real estate agency that specializes in short sales representing me as a third party. This agency was known as XXXX XXXX XXXX in XXXX, PA. XXXX and XXXX XXXX were working well together and the short sale was close to closing. In the middle of this short sale transaction, around XXXX XXXX, XXXX XXXX ( investor ) elected to move servicing of this mortgage ti Planet Home Lending,XXXX XXXX XXXX, XXXX XXXX, XXXX , CT. This servicing transfer led to delay and the short sale buyer withdrawing from the purchase of the home. They were in temporary housing due to selling their home and they could wait no longer. They had been trying to purchase the home since XX/XX/XXXX ( 6 months ). On XXXX XXXX, the investor responded to the buyer 's counter offer through the new servicer ( Planet Home Lending ) indicating they wanted an additional {$6000.00}. Of course the buyer 's offer was no longer present on XXXX XX/XX/XXXX because the buyer had withdrawn at the end of XXXX. The investor would not have known there was no buyer because Planet Home Lending discontinued the contact between the buyer through XXXX XXXX XXXX and the investor ( XXXX XXXX ) as a result of not having a signed authorization from me to act as a third party. On XX/XX/XXXX, Planet Home Lending contacted me and not XXXX XXXX XXXX. XXXX XXXX XXXX did contact me at about the same time indicating that they needed a signed Planet Home Lending Authorization Form to speak with Planet Home Lending directly. I immediately faxed in a signed authorization form on the XXXX of XXXX. XXXX XXXX indicated despite my signed authorization, they were not able to speak with Planet Home Lending. When I spoke to Planet Home Lending XXXX XXXX, they indicated they had rejected my signature because my XX/XX/XXXX signature did not match my signature on the original loan document from XXXX of XXXX. On XXXX XXXX, Planet home lending finally authorized my signature. On XX/XX/XXXX, a second short sale real estate contract was presented to Planet Home Lending. On XXXX XXXX, Planet Home Lending rejected the second short sale contract, stating that the investor, XXXX XXXX wanted the short sale contract to close by XX/XX/XXXX. On XX/XX/XXXX the home foreclosed. This mortgage foreclosed as a result of XXXX XXXX 's disruption of the first short sale closing by changing loan servicers from XXXX XXXX to Planet Home Lending and the resultant disruption in communication and loss of time with Planet Home Lending 's mishandling of the servicing of this mortgage.

Company response to consumer: Closed with explanation