Consumer complaint received 2016-02-22
Company: Capital Management Services, LP
State: AZ
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
On or about XX/XX/XXXX, I received a letter offering to settle a debt owned by Capital Management Services , LP from a XXXX checking account I once had. I have n't had a checking account with XXXX for over 3 years now, so I called the number on the letter to let Capital Management Services know that I dispute this debt. They informed me they would send me proof of the debt. I received statements from them just before XX/XX/XXXX. In reviewing this alleged debt, I see that this is an old checking account that I had with XXXX about 3 years ago. I used to do all my personal banking, business banking and mortgage through XXXX XX/XX/XXXX, however paid everything off with them and closed every account my wife and I had with them around the XXXX. As I review the statements, it appears they never closed one of the personal accounts that I had and it apparently has had a {$16.00} balance in it. This appears to have never changed, however XX/XX/XXXX there was an attempt to auto withdraw {$210.00} from this account. What happened was, when I went on to my XXXX XXXX XXXX credit card to process a payment ( a card I have had since XX/XX/XXXX ), they still had this old account information on file and apparently I accidentally clicked on that bank account instead of my current bank. This caused them to attempt to take from an account at XXXX XXXX that should not exist, {$210.00}. They apparently tried to take it 2 times on XX/XX/XXXX and on XX/XX/XXXX. I actually got a call from XXXX XXXX XXXX on this issue and it has been resolved, as I explained to them that the account on record is n't good anymore for the past 3 years and everything got worked out. Normally, if this issue happened, I would simply call the bank and tell them the error and the {$25.00} fees would be waived. However in this instance, there was no reason in my mind to call since the account should not exist since my wife and I called to close and pay off everything we ever had with XXXX XX/XX/XXXX. In reviewing the statements, I noticed something even more alarming. I am no math expert, but when 2 payments try to clear without funds available per their fee rate that would be a {$25.00} fee each, equaling {$50.00} total. Added to that, XXXX charges an additional {$36.00} fee to each of these as well, totaling another {$72.00}. And finally a {$30.00} fee to close the account. When I add all those fees up, I get {$150.00}. When you take that {$150.00}, minus the balance in the account of {$16.00}, you get {$130.00}. This should be the total owed on this account, under their math even with their ridiculous fees. However the balance immediately goes to a - {$450.00} owed. This is something that should be investigated, as it makes absolutely no sense at all. Actually, it appears to be fraudulent. With this said, I have no intentions of paying ANY money to Capital Management Services , LP or XXXX. XXXX actually owes me the {$16.00} that has been in that account for 3 years now. They never closed the account as instructed or did their due diligence to close the account after 3 years of inactivity. I expect this debt to be exponged from any reporting agencies, credit bureaus, etc. immediately.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation