Consumer complaint received 2015-11-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Application, originator, mortgage broker

Complaint:
Dear Madam/SirThis has reference to Complaint # XXXX and Wells Fargo Loan # XXXX and further developments with the bank. Last Friday, following 3 weeks for processing, I received notification that I do not qualify for a Loan Modification for the following reasons -1. HAMP XXXX and XXXX Categories - Ineligible since loan not in DefaultXXXX. In House Loan Modification - Mortgage is affordable based on income/expense details provided. 
# 1 is ludicrous because to qualify, it requires that I go into Default with obvious negative consequences to my credit/financial well being. 
# 2 directly contradicts what we heard from Wells Fargo when we applied for refinancing ... that we can not afford the house we live in. 
An urgent issue now is the fact that on XXXX my monthly mortgage payment increased by {$2200.00}, increasing the drain on my financial reserves, which were n't considered adequate for refinancing by Wells Fargo. 
To add to the above, the alternate options provided to us by Wells Fargo include the following -1. Pre-foreclosure sale / Short Sale2. Deed in lieu of foreclosureXXXX of the above benefit Wells Fargo reducing its risk and potentially creating a windfall of {$500000.00} in the process! ( The property is valued at $ XXXX with $ XXXX in outstanding loans ). The brazenness of this suggestion from Wells Fargo is outrageous. 

I started this process with Wells Fargo in XXXX. Since then, I have been through the following -1. Verbal decline on refinancing or modification options2. CFPB complaint followed by 2-3 months of WFB research resulting in ask to formally apply for refinance3. Refinance application ; followed by 2 months of refinancing process and then a formal decline based on credit score, low reserves, etc. 
4. CFPB Complaint and letters sent to Wells Fargo Executive leadership. Still under investigation by Wells Fargo after 2 months ( In Process ) 5. During the above, there was a miraculous change in tone from wells fargo allowing a formal application for loan modification. This 3 week process culminated in the information we received last Friday that we do not qualify because we can afford the payments. 

It seems that Wells Fargo is using the internal investigation to shore up data and information to protect itself legally. From the discussions, it doesnt seem that Wells Fargo has any interest in helping one of its longstanding clients. And the disregard comes straight from the top leadership given how things are being dealt with. 

During the above period, my financial situation has continued to deteriorate. The increase in monthly payment has accelerated the process. Wells Fargo processes and systems are setup in way to not promote home ownership but to drive people out of their houses, milking them for all it can to keep its profits in place with utter disregard for its role in creating this situation. At this moment, my options are to either 1 ) take out another loan ( if possible ) to pay the increase in mortgage 2 ) sell the house and settle debts 3 ) take wells fargo 's options. 
As you can see none of the above place me in a better position to own / retain the home that my family and I occupy. I would appreciate an urgent look into this matter given the contradictory guidance we are getting from Wells Fargo. 
Thanks, XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation