Consumer complaint received 2016-01-27
Company: Fay Servicing, LLC
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX Loan # XXXX Fay Servicing XXXX XXXX XXXX, XXXX, NY XXXX I am writing you today to express my frustration in working with Fay Servicing on a mortgage modification under the Making Home Affordable program instituted by the Obama Administration. I am at a loss as to what to do now that will encourage them to act in a timely manner to finalize a modification process that began over 6 years ago and with an upcoming sale date XXXX XXXX 2016. 

It is my hope that in filing a complaint with that a resolution regarding my application for a mortgage modification can be expedited, and pressure placed on Fay Servicing to fulfill it 's obligation to act in a timely manner not only on my behalf, but on behalf of others that are facing the same obstacles regarding their applications for mortgage modifications. 

I find it very observed that I have been trying to get a loan modification with you guys for over years, and yet, till this date, we have not been able to resolve this issue. It has come to my attention that my loan modification was denied because you could not arrange an affordable payment to support a Loan Modification and excessive obligations to support a payment. We fought back and fourth with you and the court, and you received everything you needed in regards to the loan Modification process. Now I 'm not able to complete my modification and get out of trouble with foreclosure due to a misunderstanding of employees and also a misinformed process to resolve the loan modification. I have sent 'd all documentation on a timely matter and you keep requesting document after documents knowing that I have enough income to support not only a monthly payment, but to support the loan through the maturity. We have been in process for a Loan Modification for years, foreclosure should be on hold and now you have the dignity to assign a sales date and not want to help me eliminate this, and move forward with the sale when by " Law '', the foreclosure should be postpone due to a process of a loan modification. Now I 'm facing a foreclosure sale date on XXXX XXXX 2016 and you claim there is nothing that can be done to stop this sale. 

It is neither my intentions nor my fault that this debt has increased since I have been trying to resolve this issue for the last 6 years with no results, basically with the same action, " I do not qualify because I do not have enough income '' when in reality everything is already clear, and you have records of this. I just find this really obnoxious and idiotic when you have a home owner like my self, asking for help, reaching out to you throughout all this time, just because I want to keep my home, my investment. 

In news reports I hear that Fay Servicing claims to be overwhelmed with applications for modifications. When times were good and banks were encouraging everyone to take out XXXX, XXXX and even XXXX mortgages they did n't seem to have any problem keeping up with the high demand. Full documentation Mortgages could be initiated and closed inside of 2 weeks. Now, when some one asks for help, it takes those 6 years, and no immediate results. 

I understand that across the country there are several lawsuits being filed against fay Servicing, some seeking class action status. 

Please take in consideration that I really want to keep my property. I do not want to foreclosure or bankruptcy on my property, but I need your help. 

Attached is a copy of the Loan Modification Package along with the Gross Income Used of XXXX Attached is also a copy of a Loan Disposition Analysis along with a property valuation that would structure a loan modification. 
We greatly appreciate your taking the time to review my complaint. 

Please help me the best you can, I know I qualify for a Loan Modification, and it would be under our best interest to qualify this loan Thank you XXXX XXXX

Company response to consumer: Closed with explanation