Consumer complaint received 2017-11-18
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
In XX/XX/XXXX I file a dispute with the credit bureaus ( XXXX, Experian and XXXX ) ( When I refer to credit bureaus I am referring to all 3 listed above ) XXXX XXXX stating late payments for the following accounts XXXX was reported late for XX/XX/XXXX and account XXXX was reported late for XX/XX/XXXX through XX/XX/XXXX. I received a letter for each account from XXXX XXXX dated XX/XX/XXXX and XX/XX/XXXX confirming that they were reporting as current to the credit bureaus as for those months. Yet the credit bureaus showed late. I then faxed and mailed those letters to each to fix my report. 

On or about XX/XX/XXXX we realized that the credit bureaus still had not corrected my credit report when I applied for a mortgage. I was not approved because this was still showing as late. I lost two houses I was interested in because this was not rectified with all three credit bureaus. 

I contacted XXXX XXXX and was told that it was sent and I had to wait 60 to 90 days for them to correct my reports but under the FCRA XXXX XXXX and credit bureaus had 30 days to fix and change to showing current which wouldve been XX/XX/XXXX.
On XX/XX/XXXX I contacted XXXX XXXX to reapply for another house I found being the 30 days had passed for all this to be corrected and to only find out its still being reported incorrectly. 

I contacted XXXX XXXX 6 times from XX/XX/XXXX thur XX/XX/XXXX and was given the runaround. They sent me a fax on XXXX XXXX stating for both accounts for they were forwarding to the appropriate department and would send a letter the outcome of the investigation within 15 days. ( Please see letter is attached ). This shouldve been resolved by the letters from XX/XX/XXXX which are also attached stating they were correcting. I sent this information to XXXX XXXX and they would not approve me for a loan again because the information is being reported in accurately to the credit bureaus. 

I also contacted each credit bureau which I will be filing a complaint against the three of them as well. None of them received either letter or my faxes stating the outcome which was correcting my credit reports to showing a current status because they incorrectly did not report properly. 

After speaking with the supervisor for the last time at XXXX XXXX, he forward on my behalf again a Non Credit Dispute Form submitted for both cards reason was for this issue had been discussed more than six times and asked for a speedy resolution. Again, neither of the credit bureaus receive that as well. 

XXXX XXXX had verbally told me they were correcting this issue in a timely manner and not to mention two letters stating the same. Im not sure who was at fault here whether it be XXXX XXXX or the three credit bureaus unfortunately, with this error being reported incorrectly it has caused me to lose three properties that I was interested in because of their incompetence. 

I have outstanding credit and my FICO score was dropped to XXXX and below because of this. All should be held accountable including the credit bureaus for not correcting the situation and I was unable to get approved for a mortgage. My Fico score was XXXX prior to this and now because XXXX XXXX was showing these accounts as late it dropped significantly. 

All involved not only took more than 30 days they also did not fix the errors. I should not have had to call numerous times getting an information not to mention that the rep from XXXX on XX/XX/XXXX refused to speak to my POA XXXX XXXX with me sitting there with her because I have a XXXX when I speak. I asked for a Supervisor his name was XXXX and he too would not allow me to have him on speaker phone with my POA to speak on my behalf. He said that he could not help me if I could not speak to him off of speaker phone he would disconnect and the struggle I had doing so and the frustration and anxiety that built up because he was disrespectful. This is why I have a POA. Now tell me that is not a violation of the ADA laws. 

I want these corrected immediately and for them to be held accountable for not forwarding these to the credit bureaus and the credit bureaus to for not honoring my mail and faxes. All documentation will be included that will support this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation