Consumer complaint received 2017-04-25
Company: WESTERN UNION COMPANY, THE
State: DE
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Here is a cop y of one of t he emails that I have  sent to Western Union. They h ave help {$2000.00} dollars of mine that I attempted to send to help out an orphanage in  XXXX  since  XXXX   XXXX ,   XXXX  . I 'm also including information regarding the complaint that I filed wit  h Western Union 's Corporate Office I have been in contact by phone numerous times and gotten everything from the problem is fixed to I have to email them a copy of my idea to being on hold for an hour in which I got through to their corporate complaint office but was hung up on because they ran out of time.
Thank you for contacting Western Union.
We will research your request and contact you as soon as possible using the contact information that you have provided to us.
For your records, your Case number   is :  XXXX  This is an automated e-mail response. Please do not respond to this e-mail as it is not monitored. Y ou may call u s directly at  XXXX  and provide the above c  ase number if you have any questions.
Thank you, Western Union Customer Care www.westernu  
nion.com This is to inform you that I will be getting a hold of the local media in the Philadelphia area due to an unresolved problem that I am having with Western Union. Maybe you will respond to them since I have received nothing but the run around fro  m your supposed customer serving associates.     I attempted to send {$2000.00} to a friend in  XXXX  back on  XXXX   XXXX    XXXX  . It was flagged for a possible money laundering violation which was bogus. I have requested that the money be refunded numerous times. I even went to a  local western union vendor ( the only one that could make the refund in my area with that large of a sum ) funny how you have no problem taking it. There was a difficulty because I used my nickname to send the money since I am known by my nickname. The person at th e local office at  XXXX   XXXX   XXXX  in  XXXX  DE called your company, wasted a lot of time on the phone and had the matter straightened out that was in  XXXX . Of course it was n't. I have cal led Western Union  numerous times and been either told that the matter was corrected or I had to contact someone and give a proof of my name which is my nickname which of course has no documentation.     My next steps are to contact the local media who have correspondents who specialize in dealing like companies like yours and to file official complaints with the appropriate   State of Federal agencies as well as my Congresswoman and Senators.
I even called your CEOs official complaint line and of course heard nothing in return.
Here 's a little bit of documentation Thought maybe this might inspire your company to do the right thing and resolve this. If you do n't care about anything else, maybe y  ou care about this I can assure you that after this issue is resolved I have no intention of using the services of  Western Union a gain Sincerely  XXXX   XXXX   XXXX   XXXX  I also recieved a communication from them with a line of manure stating that they properly complied with their terms and conditions  about Mondy Laundering OFAC fraud   prevention compliance programs and other garbage. Bottom line they still have my money and have refused to give back. Their " incident number '' on this communication is  XXXX  Tracking Number  XXXX

Company response to consumer: Closed with explanation