Consumer complaint received 2020-01-13
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
The below complaint was submitted to the CFPB numerous times prior, the Wells Fargo rep, XXXX XXXX, replies with the same general form response stating numerous attempts at resolution have been made and exhausted which is a lie. He also attempts to state he can not comment due to past litigation which is also a lie, he reverts to this reply so as to avoid detailing any supposed attempt at resolution which he can not as there is none. Further, he should be aware of resolution which is to refund fees totaling {$610.00} and has not done so, no refund received to date. Please see complaint below. The below complaint was submitted prior, a duplicate form response received from XXXX XXXX with Wells Fargo, one of several. Based on this, my complaint was not addressed. Further, a reply in XXXX was never received as was mentioned. XXXX replied by stating numerous attempts at resolution have been made but has not detailed one, there was no contact from anyone at Wells Fargo aside from XXXX XXXX whom offered a bogus settlement offer. Wells Fargo failed to honor this settlement offer made to me in XXXX by XXXX XXXX, a rep with Wells Fargo. The offer amount, {$3700.00}, was never received and it is now XXXX. Prior to this, I requested a refund in the amount of {$610.00} which includes mainly overdraft fees charged to accounts not authorized. A total of four mediation request forms were sent in, XXXX XXXX contacted me, offered settlement amount in XXXX, no payment received to date.. Since no payment was received in re, additional CFPB complaints were filed. XXXX replied most recently stating numerous attempts at resolution were made, which is a lie and seems to provide the same general form response to each and every complaint. I can assure the CPFB there were no such attempts and Wells Fargo is fully aware of resolution which has been detailed numerous times. I will reiterate again here, refund of {$610.00} will resolve matter since no settlement payment was received. I have contacted the XXXX XXXX XXXX Attorney as per instructions from a XXXX, a rep with class counsel for Wells Fargo Settlement. XXXX informed me Wells Fargo is involved in at least three class actions, XXXX Settlement, WF Settlement, also a settlement with all 50 states, the Attorney General of each state.. I have also contacted Attorney General here in Connecticut as well as California, advised them of my situation. I suspect XXXX will provide the same carbon copy reply in which case I can assure any third party Wells Fargo claims of attempts at resolution are 100 % false and bogus, he has not detailed one such attempt. Most recently as of, XX/XX/30, I spoke with XXXX XXXX in their Executive Office, she could not find any cases under my name despite numerous CFPB complaints filed as well as OCC, ( Office Of Comptroller Currency ). It appears Wells Fargo has not looked into this matter, evident in the fact they have not opened any cases in re. Another mediation request form was received recently, I've filed out a total of four of these forms, sent them in, was denied mediation. Complaints marked as unable to respond directly or due to litigation will be resubmitted

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation