Consumer complaint received 2016-02-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OR
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I got behind in my payments with Bank of America. I went to a mediation with B of A and the Oregon Dept. of Justice. I asked for answers on why I had 3 times the amount of Escrow required, as well as a misc {$100.00} I was being charged. I also wanted to know why they would keep flood insurance on my property when I had a current map as well as a letter from the county that I was not in a flood plain. I also felt it was excessive having XXXX appraiser in one month parking outside my home and writing up appraisals that devalued my house. I live alone and I am XXXX and these appraiser really frighten me until I found out who they were working for which was B of A. XXXX am attaching an email I sent to Bank of A and Oregon Dept of Justice on what a farce the mediation meeting as nothing was resolved. 
copy of email : I went to the mediation meeting and thought it was a farce. B of A will not help me with my loan. They also gave me a bunch of double talk about the mystery {$100.00} charge on my account but I guess they can put any type of miscellaneous charge on my account. I was also informed that I had an credit of {$1300.00} and that I was sent a letter on XXXX XXXX which I never got ( no surprise on that ) but of course there is no copy available so I am not sure if that is true. My over payment of {$110.00} is in an account of " unapplied '' as well as the supposed {$1300.00}, but for some reason my XXXX statement does not reflect this and I was told that basically they ca n't apply the unapplied funds to my account, although I was told I really do n't owe a XXXX payment. I suspect if I do n't make the XXXX payment I will have more fees. 

This year they will collect another {$1900.00} which if added to the balance in my escrow account of {$4100.00} will be {$6000.00}. The approx insurance to be paid out of my escrow is {$1900.00} however I was informed they needed all that money in escrow in case my insurance amount goes up. B of A did not feel it was excessive. It is a shame I ca n't get the interest they are probably getting from this money. 

As for my flood insurance, if they correct their records on my property, they would have to correct the records on everyone else 's property that is not in the flood plain and that it is too much work for them. 

I asked about the XXXX different appraisers that sat in front of my house in one month that resulted in each appraiser devaluing my property. Apparently it is not excessive to have an appraiser sit in front of house and re-write appraises on a house as B of A has to keep up with the market so I was told. The last appraiser I confronted basically told me B of A was going to be putting my house up for since I was behind in my payments. 

Basically, B of A can do whatever they want and do not have to answer to anyone as the meeting proved. 

I do n't see why the Oregon Dept. of Justice thinks they can help property owners stay in their houses because they really can not. 

I will file a complaint with the Consumer Finance Protection Bureau against B of A.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief