Consumer complaint received 2021-11-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
First, I opened a Secured credit card with Capital One XX/XX/2021. I deposited {$1000.00} to have as my balance with the Capital One. I made all my payments on time and even paying the balance off, never missed payment. Kept my utilization low, as I was purchasing my first home, and as a result of this I was denied. XX/XX/2021, I went through a third party to " reserve '', not purchase a hotel room. This company has a policy of matching a lower price and refunding 200 %, which they have failed to do, but there is an attorney dealing with that. I was charged {$270.00} but paid {$190.00} with the hotel. Capital One is failing to refund my money. They are allowing this third party that I gave no authorization to use my card full access to my funds. This goes against the FTC policy. Capital One has closed my account due to me complaining and informing them that I would be filing a complaint with CFPB. I am a single mom, with a XXXX XXXX, during a global pandemic. 
Second, around XX/XX/2021, there was a purchase in the amount of {$580.00}. I did not authorize this charge and immediately called Capital One. There was a dispute filed and I was advised that I would be issued a provisional credit in the amount of {$580.00} while there was an investigation. On XX/XX/XXXX there was a provisional credit issued, but not available to me. The funds were never available. My balance then went to {$900.00} ( at/ around ). After I cancelled a payment in the amount of {$780.00} on XX/XX/2021, that included the {$580.00} and it was cancelled due to me being told the funds would still be on " hold '' during this " investigation. '' I advised Capital One that I would be filing a complaint with Consumer Finance and FTC, my account was then closed a couple of days later for " fraud ''. Although I've never had any problems for six months. Capital One has failed to follow the FTC 's guidelines for disputes. I have been rebilled and I know this because I called for two weeks trying to figure out what was going on with my account and I was on the phone for an hour and 57 minutes with a Capital One representative who went over the ledger in detail starting back from XXXX when there was a {$230.00} payment bringing the balance to XXXX. Per the FTC, The Federal Trade Commission ( FTC ) enforces the FCBA for most creditors except banks. If you think a creditor has violated the FCBA, file a complaint with the FTC. You also can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge if it's between {$500.00} and {$5000.00}, or higher amounts if a pattern or practice of violations is established. The court also may order the creditor to pay your attorney 's fees and costs. A creditor can not rebill an amount during an investigation. Also, I have advised Capital One that this amount was not even paid, but the investigation is in continuance for 90 days and my account is closed. They are reporting inaccurately on my credit report and has caused me to not be able to purchase my first home. This has been a horrible inconvenience along with me being a small business and single parent. I needed my funds during a pandemic. 

Capital One has reported inaccurately on my credit report such as a high credit balance. Capital One has negatively affected ability as a single minority to purchase my first home. They have failed to comply with the FTC dispute process. I will also be contacting and filing a complaint with the West Virginia Attorney General XXXX XXXX who has sued the credit card company Capital One and four other similar companies for unconscionable conduct in connection with their credit card lending and collection practices.

Company response to consumer: Closed with monetary relief