Consumer complaint received 2015-05-12
Company: PNC Bank N.A.
State: PA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
First, I attended a community festival and spoke with two representatives there, one male and one female, who both advertised that we could earn up to {$300.00} for opening a new Performance Select Account during the festival. They said in order to qualify, we needed to pay a bill and have direct deposit set up within 60 days of the account opening for paychecks or other recurring deposits. I was also advised it could take 2 months for the credit to be applied. I contacted PNC when the time frame had passed and the credit was n't applied. My statement dated XXXX XXXX, XXXX, shows the initial deposit made on XXXX XXXX, XXXX in the amount of {$5900.00} to create an account balance. This statement also shows XXXX direct deposits for {$950.00} and {$820.00} received on XXXX XXXX, XXXX, from Bill Me Later for " Reg. Salary, '' which were the paychecks for my husband and myself. Also shown on this statement are XXXX direct payments : {$88.00} on XXXX XXXX, XXXX, for Nationwide Insurance ; and {$56.00} on XXXX XXXX, XXXX, for XXXX. My statement dated XXXX XXXX, XXXX, shows XXXX direct deposits received from Bill Me Later for " Reg. Salary '' : {$940.00} and {$810.00} on XXXX XXXX, XXXX ; and {$950.00}, {$940.00}, and {$560.00} on XXXX XXXX, XXXX. This statement also shows XXXX direct payments sent : {$150.00} on XXXX XXXX, XXXX, for XXXX XXXX ; {$88.00} on XXXX XXXX, XXXX, for XXXX ; and {$56.00} on XXXX XXXX, XXXX, for XXXX. Therefore, within 60 days we received {$6000.00} in direct deposits from paychecks. In addition, we sent XXXX direct bill payments during this time. However, we did not receive the {$300.00} credit as promised. After calling customer service and having my concerns escalated to the Retail Escalations Department, PNC credited my account with {$150.00} promotional credit as a courtesy. 
Second, I opened a second account with PNC, and shortly after I received an email from PNC advertising a {$50.00} gift card for opening a new account. I called PNC to confirm the validity of the email and was advised this was a valid offer. However, I still have not received the gift card, which was supposedly mailed in XXXX XXXX. 
Third, a XXXX representative stated that XXXX accounts are eligible for a {$300.00} promotional credit for opening a new PNC Mortgage Loan with automatic payments from a checking account. My husband and I were in the process of selling/buying a home and decided to take a mortgage out with PNC Bank, which was completed on XXXX XXXX, XXXX. To date, this credit has not been received. 
In XXXX, I spoke with Retail Escalation Specialist XXXX XXXX ( XXXX ) regarding my concerns and faxed my documentation to her. I missed a call or two from XXXX, but was unable to reach her by phone on five attempts in XXXX and left a voicemail for her each time. She then sent a letter stating she was unable to reach me by phone, although I did not receive any return calls from my voicemails. In the end of XXXX XXXX I called and spoke with XXXX XXXX XXXX XXXX ( XXXX ) who agreed to assist with researching my claims and advised there were no notes on my account from my previous contact with XXXX. Therefore, I mailed my documents to him around the XXXX XXXX, XXXX. On XXXX XXXX, XXXX, I called PNC Retail Escalations and spoke with XXXX XXXX ( XXXX ) who advised that there were no notes on my account about documents received via mail and that he could submit a request to research the mortgage promotional offer, but that PNC accounts can not receive more than one promotional offer so I would not be eligible for the {$300.00} for opening the account AND the {$300.00} mortgage offer. However, this was never advised previously in any of my prior complaints. I am requesting for PNC to honor and issue the advertised promotional credits.

Company response to consumer: Closed with monetary relief