Consumer complaint received 2017-02-09
Company: National Credit Systems,Inc.
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I am writing in regards to a {$600.00} check that XXXX cashed from me when I filled out a credit application at the XXXX and a phone call I received from their office on Monday of this week. I changed my mind about trying to get an apartment at the XXXX and wanted to get my check back. The most concise way to let you know what happened is outlined below : XX/XX/2017 Filled out credit application and left {$600.00} check in interest of an apartment. Have not signed a lease agreement XX/XX/XXXX Contacted the leasing manager at XXXX and told him I was n't interested in getting an apartment there after all and that I 'd like my {$600.00} check back. He told me he 'd have to talk to the management company because he did n't know if he could do that. Considering I had n't signed any agreements I did n't see a problem with me getting the money back. 
Week of XX/XX/XXXX I contacted the apartments and your office multiple times during the week of XX/XX/XXXX by phone and email and finally was able to speak to XXXX on XXXX. XXXX said the check would be sent shortly. 
Week of XXXX XXXX XXXX to speak to someone in your office all week with no success. 
XX/XX/2017 My family member spoke to XXXX in your office and followed up with an email restating everything that had been discussed. I also contacted my financial institution to let them know of this situation I was having. 
XX/XX/2017 XXXX replied to the email received and said the check was in the mail today. 
XX/XX/2017 Received and deposited refund check from your company for my {$600.00} due XX/XX/2017 My original check had been cancelled by my bank without my knowledge ( found this out in the call on Monday of this week ) XX/XX/2017 Received threatening and harassing phone call from your company saying I am being sent to Collections because my check was cancelled and I deposited refund check from you. Following is what happened during that call : The employee ( I did not catch her name but I have a phone number XXXX ) raised her voice and would n't let me speak and stated that they were sending me to collections for {$1200.00}. When I asked why collections was going to be contacting me for {$1200.00} she raised her voice and angrily stated that she did not owe me an explanation. When I said I was not trying to be confrontational and I just wanted a reason for this call and the amount you say I owe. The person calling said my original check had been canceled and she would not tell me what the extra {$600.00} was for. This person was very unprofessional and threatening. 

When I pressed further and asked why you would be asking for the money they sent me back she again said she did not owe me an explanation. I told the employee of yours that I would be more than happy to pay you back the {$600.00} ( and have paid that back which is documented in the attachments ) that I did not know had been refunded but I did n't understand the extra {$600.00} she still did not explain to me why they were trying to get the money back that they had sent me. I have proper documentation from the XXXX and XXXX that states that they did owe and paid me the {$600.00} refund.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation