Consumer complaint received 2015-05-18
Company: Southwest Credit Systems, L.P.
State: TN
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
Below is what you submitted on Friday, XX/XX/XXXX at XXXXXXXXnext : XXXX : XXXX XXXXstreetaddress : XXXX XXXX XXXX : XXXXState : TNXXXXXXXXZIP : XXXXCounty : XXXXHome_Telephone : XXXX ( non working ) XXXXWork_Telephone : XXXXemail : XXXXXXXXXXXXContact_time : XXXX to XXXXcomplaint_company : XXXX XXXXcontacted_util : yesNOW ( as of XX/XX/XXXX ) I HAVE DAMAGED CREDIT AFTER THIS UNRESOLVED XXXX REPAIR ISSUE , HAD XXXX OF HARRASSING COLLECTION CALLS, the last of which I was told that they would enter into the system that I would not pay due to repair issues, but my credit report shows refusal to pay- see belowXXXX_complaint_descript : XXXX XX/XX/XXXX I have had a problem with XXXX going back to mid-XX/XX/XXXX when I had to have XXXX technicians make service calls regarding phone and internet service to never have an issue completely resolved, costing me at least XXXX hours of my time. Since that time my internet service has been reliable, but my phone service has not, with at least XXXX service interruptions per month since then. I quit calling to notify them of the problem several months back because it did not seem to solve the problem. I moved to a new residence XXXX weeks ago, at which time I requested a transfer of service from my old residence and a credit for the interruptions in service which resulted in further wasted time ( about XXXX minutes ) on the phone. I was informed at that time that they could ( would ) not transfer service unless my bill was paid, BUT THEY WOULD NOT CREDIT MY ACCOUNT FOR SERVICE INTERRUPTIONS. Today I got the following email from XXXX XXXX XXXX ( which I appreciate ) : Billing Account Number : XXXX Thank you for being a valued XXXX XXXX XXXX customer. To ensure that you are enjoying your XXXX XXXX XXXX XXXX ( XXXX ) High Speed Internet to the fullest, we 've set up a special service center in Florida to assist you with questions or technical concerns. If we can help you in any way, for one-on-one support simply call us at XXXX between XXXX and XXXX Eastern Standard Time, Monday-Saturday. We 're happy to work with you to make you a completely satisfied customer. Again, thank you for choosing XXXX XXXX XXXX. We hope special services like this are an indication of how much we appreciate your business. Sincerely, XXXX XXXX XXXX Customer Service I called the number ( and recorded the phone conversation ) to inform them of the problem. They transferred me to billing. The billing department finally credited my account for XXXX service interruptions and then informed me that I NOW ALSO HAVE TO PAY $ XXXX FOR MONTHLY SERVICE SINCE MOVING TO MY NEW RESIDENCE ON XXXX XXXX, AND I HAVE NOT HAD SERVICE INSTALLED YET. I called back the number in the special service center in Florida to assist me. They tell me that the billing department and collections department are the only XXXX departments I can call to get this matter resolved. I have the recorded phone conversations in which I informed them that I would have to charge {$1.00} per minute for my time on the phone, which they ( as I expected ) did not agree to. I just spent XXXX more minutes typing this complaint. I wish to transfer my old phone number to a different company for XXXX phone service, but this is impossibly difficult. I have work to do and do not have time to waste with XXXX ridiculous billing department and customer service. Please help me. Thank you. XXXX XXXX

Company response to consumer: Closed