Consumer complaint received 2016-08-12
Company: ProCollect, Inc.
State: TX
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I have been receiving collection letters and telephone calls from ProCollect, Inc., XXXX XXXX XXXX, XXXX, TX XXXX, telephone no. XXXX, since last year, on a debt I do not owe. 

I have had multiple telephone calls with the staff of this company, the most recent on : 1 ) XXXX XXXX, XXXX at XXXX with XXXX XXXX, 2. XXXX XXXX, XXXX at XXXX with XXXX XXXX and today, XXXX XXXX, XXXX at XXXX. with a supervisor, XXXX XXXX. 

In XXXX XXXX I had a medical emergency which required me to visit XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX. Before going to the Emergency Room, I checked with my XXXX Provider ( XXXX XXXX XXXX XXXX ) to verify if the hospital was considered " XXXX '' on my plan. They confirmed the hospital was an " XXXX XXXX '' provider. 

During the admittance process I read all the forms provided to me by the hospital before signing them. 

Several months later I received a bill for services sent by the Emergency Room doctor. I called the hospital and was told the bill was for certain services, which were separate from the hospital bill, as the Emergency Room physicians were considered outside independent contractors not covered by XXXX XXXX XXXX XXXX. Such information was not disclosed to me by the hospital at the time of admittance. 

I asked the hospital to provide me with the forms I signed during my admission to the hospital including any form where I was informed by the hospital staff that the Emergency Room physicians were not XXXX XXXX XXXX XXXX " in-network '' providers and that I was agreeing to be responsible for paying any services provided by such physicians that XXXX XXXX XXXX XXXX would not cover. As we went thru the forms, the hospital acknowledged that there was no such form, that I had not been informed by its staff that the Emergency Room physicians were not XXXX XXXX XXXX XXXX " in-network '' providers nor was I required to pay for any services provided by such physicians that XXXX XXXX XXXX XXXX would not cover. I was the told by the hospital that they would take care of the fee and I would not be held responsible. 

During multiple telephone conversations with the ProCollect staff, I explained the above facts and requested XXXX XXXX, XXXX XXXX and XXXX XXXX to provide me with any documents in their company 's possession proving that in XXXX XXXX I agreed to pay for medical care provided by " out-of-network '' physicians in the Emergency Room, which would support I owed the subject creditor the amount of {$230.00}. 

To date, I have not received the documents I requested from this company. On XXXX XXXX, XXXX, the company sent a piece of paper, without any letterhead, with my name and a an amount written. There is nothing in this document that proves I owe a debt. 

In light of their failure to provide the evidence of debt I have requested on multiple occasions, I ask that ProCollect stop sending letters, stop calling me by telephone and to delete this debt from any credit bureau to which they may have reported it. They have failed to do so and have continued a pattern of continuous harassment by mail and by telephone, even after I had specifically requested them, by phone and in writing, to stop doing so. 

Your assistance will be appreciated to resolve this matter and put a stop to these illegal and unfair debt collection practices. Thank you. 

Respectfully, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation