Consumer complaint received 2020-05-02
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
This is what happened after the complaint # : XXXX SUBMITTED ON XX/XX/2020. A lot has happened since then. 
I have received numerous letters and notices from chase online, for which I must be able to access my account, which Chase has made sure I can not do. 
On XX/XX/2020, I told Chase to close my account.

Chase sent a letter saying that THEY decided to close my, apparently ignoring that I told them to close it. I had talked with one lady at Chase, she said since my account had been compromised, that I need to close one account and open a new account. I requested that they close my account, and in the meantime I opened a new account, that way any checks that came to my old account would go into my new account and I would not be chasing the stimulus checks and SSI checks that are auto deposited into the account. 

I have a friend who owed me some money, and she decided to do a XXXX XXXX to my new XXXX XXXX XXXX account. Some how Chase got the XXXX XXXX of {$180.00} Right after that, I got a letter stating that they reversed the reversal taht put my money back into my account. Chase had only stolen {$900.00} from my, but when they put the money back, they had put back the extra {$1300.00} they paid out above and beyond my {$900.00}. 
So, when they closed my account, they said that they took the whole $ XXXX from me, which included my {$900.00} All I ever wanted was my {$900.00} back. How they began playing this game of including the overage amount, I will never know. The facts are clear, when you have a debit card, and you reach your balance limit, they don't keep allowing money to be removed from and empty account. 
Chase apparently has decided that I owe for {$900.00} they stole from me, + the extra transactions totaling {$1300.00} for a total of around {$2200.00}. I was able to check my account right before they closed it, and the balance was {$0.00} again. Apparently they decided that I did something illegal, and that I can not have my money back and owe them {$1300.00} on top of my {$900.00} the stole. 

Anyway on top of that, I could check my new account, but the moment that my friend that owed me {$180.00} did a transfer through XXXX XXXX, that I lost the ability to look at my new account. I tried to log in, and got a message that there had been suspicious activity in my account and that I am blocked from viewing my account. I have no idea what they have done. I have to believe that Chase has taken all money deposited to my new account. Even stimulus checks and SSI disability checks of Mr. XXXX, who is XXXX XXXX XXXX and has no other income. 

Chase has made our lives intolerable and both of us have been suffer physical ailments from this. If all these transactions were supposed to have happened in Florida at XXXX, why hasn't Chase done something like contact XXXX and asked for the videotapes of the people stealing my money from the ATMs or however this is supposed to have happened. Why is there a Chase right across the street from one of the XXXX? Why is Chase not investigating their own employees? They are the only ones that could have done this. Chase 's employees after, all opened a bunch of credit card accounts for customers that had not idea that it had been done. 
Mr. XXXX and I have had our accounts with Chase for close to 20 years. How dare they treat us like crooks because of something their employees are likely to have done. 
What more perfect time for Chase employees to do something like this when they know right now, we can not walk into the bank to find out what is going on. I had set up a meeting at my local branch in GA. They advised it would have to be a phone meeting, and I was going to get to the bottom of all this locking me out of my accounts. The branch manager did not call she was supposed to call me at XXXX and when she did not call, at XXXX I began trying to call her, as well as the dept that sets up the meetings. I called every 20-30 minutes until XXXX XXXX. No one ever answered and no machine picked up for voice mail. To date, I have never heard back from them. 
So, I called and attempted to get access to my new account. The lady asked if she could send me a code to my cell phone. I said yes. I gave her my cell number, and she told me that the system will not let her send me a code on that number. She asked me about a different number. I had never heard of that number. She said that she could not help me. I asked for the full number they have on file, and she refused. That means that whoever accessed my old account, and changed the phone number on my old account also has taken over my new account. 
That is why Chase won't let me access or see my new account, their employees have taken over that account and stolen all of my money out of that account as well.

Company response to consumer: Closed with explanation