Consumer complaint received 2022-08-10
Company: WELLS FARGO & COMPANY
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
ON XX/XX/XXXX XXXXXXXX XXXX  XXXX Fraduently took {$53000.00} out of my business account under the guise of providing XXXX-year business mentorship and consulting by the international business coach XXXX XXXX XXXX However, NO contract was ever sent as promised and NO services have been received to date, and my multiple attempts to get a refund since XX/XX/XXXX have gone unanswered. After finally recovering from XXXX and being able to seek & obtain counsel my lawyer said this wire was taken under false and fraudulent pretenses. She said it was " Theft By Deception '' thus also it was " FRAUD '' and I am legally able to request a Swift Recall for the full {$53000.00} Wire Transfer. 

To be clear this is NOT A CIVIL MATTER because there is NO LEGALLY BINDING CONTRACT between MYSELF, XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX. Thus this was a FRAUDULENT WIRE sent under FRAUDULENT PRETENSES and should be handled per FRAUDULENT WIRE PROCEDURE. 

I filed the fraud complaint with Wells Fargo XXXX Department on XX/XX/XXXX Case # XXXX And was expecting the SAME PROCESS I experienced when someone filed a wire fraud claim against me which was for them to Freeze the account and initiate the " Swift Recall '' of the funds. I was told on XX/XX/XXXX by XXXX XXXX in the XXXX XXXX Department that the wire fraud case was still open and that I needed to submit additional documents such as the FTC complaint filed and the FBI Fraud Complaint filed against the individual of the company directly to the wire department as she was closing out my previous CFPB complaint. She mentioned she was closing all matters on HER SIDE but that it remained open on the wire department side. Also, I have a recording of what XXXX said would be in the letter closing out her case and it is contradictory to what was actually put into the letter and erodes the good faith I believed she was acting in. It is clear when she closed the case on XX/XX/XXXX they had no intentions of pursuing the matter of the fraud claim I submitted against XXXX XXXX XXXX, however that was NEVER communicated to me in the numerous conversations I had with XXXX from XXXX. Also, She said she had until XXXX to resolve all my complaints however it was clear the wiring claim against XXXX XXXX and XXXX XXXX XXXX was rushed if at all actually pursued per the notes shared with me, which I have on Recording. 

To date I have NEVER had any investigators call me regarding the matter, nor did they ask or want the offered copies of the FRAUD complaints filed with the FTC and FBI. 

Furthermore today XX/XX/XXXX I was told the case was officially closed by the XXXX on XX/XX/XXXX due to the account holder " not being reachable by phone. '' However, let 's be clear I was not reachable by phone prior to Wells Fargo FREEZING MY ACCOUNT and initiating a recall of the funds, AND threatening to close my account all over the $ 10K fraud claim in question against me. There was NO consideration for me not answering my phone or more importantly my innocence until I pursued the matter via CFPB and fought vigorously and tirelessly day in and day out for over XXXX weeks, only then I was finally interviewed regarding the claim and allowed to submit documentation proving that the fraud claim against me was FALSE. However, the burden of proof to keep my $ XXXX from being recalled and my account from being closed solely fell on me filing a complaint to get a fair investigation and providing substantial documentation showing that there was NO FRAUD and it was truly a civil matter. 

XXXX XXXX and XXXX XXXX XXXX has NO CONTRACT with me for services and has PROVIDED NO SERVICES. This is Theft by Deception. I was tricked and scammed into wiring my $ XXXX to XXXX 's Wells Fargo account and IF they choose to willingly aide and abet him in his fraudulent behavior I will have to take up a legal grievance against Wells Fargo as well. The burden of proof should rest with XXXX XXXX and XXXX XXXX XXXX to prove they did not fraudulently take my money. 

It is clear and apparent Wells Fargo has different rules for different account holders. Because XXXX XXXX and XXXX XXXX XXXX is holding more money at Wells Fargo it is being given preferential treatment AND I only believe the $ XXXX was closed in my favor to give precedence to Wells Fargo is able to close the $ XXXX Not in my Favor. However, I fought to prove the claim was false and XXXX XXXX simply does not have to " answer his phone '' and Wells Fargo is willing to forego their fiduciary responsible In addition, Regulation E, protects individual consumers engaging in electronic fund transfers and carries out the purposes of the Electronic Fund Transfer Act, which establishes the basic rights, liabilities, and responsibilities of EFT consumers of financial institutions that offer these services. I do not believe from the pattern of behavior Wells Fargo has exhibited that they have honored their responsibilities under Regulation E. 

Whether I have {$30000.00} or {>= $1,000,000} in my account at Wells Fargo the treatment and the procedures used in Wire Fraud Claims should be uniform. Anything else is discriminatory at best and at the very least malfeasance on the part of Wells Fargo. 

This is the last attempt I will give Wells Fargo to rectify their wrongs but If this matter can not be rightfully resolved with my $ XXXX wire being recalled and refunded to me I will be suing Wells Fargo for the discriminatory behavior, as well as the pain and suffering it has inflicted on me from the moment it froze ALL OF MY BUSINESS ASSETS in my XXXX XXXX account back on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation