BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2021-12-19
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Experian reports settled account the same as a late payment! This should be illegal and a violation of the FCRA. Upon reviewing my report through XXXX. I noticed my XXXX score from Experian was XXXX points less than the other bureaus. When I looked at the details, it shows the difference was that experian is reporting I had a recent late payment on my XXXX account thats less than 2 months old - I called Experian customer service and they confirmed the same information - that information is incorrect. I settled the lease end balance on my XXXX back in XX/XX/2021, that does not mean I was LATE! 

A recent late payment will have a huge negative impact to someones credit. Why is it ok for Experian to report a settled status the same as a late payment? This should be looked into and addressed immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-11
Company: DRS Financial LLC
State: PA
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
In Dispute with XXXX XXXX Hospital They have ignored my written complaints without response. 
Placed my account for collection with Capital Collections, XXXX XXXX NJ XXXX I have notified Capital Collections with two written notifications that this account is in dispute with XXXX XXXX Hospital. 
They have now ignored those letters of dispute and have begun repeatedly calling via telephone. 
I continue to hold this account in dispute and am pursuing actions with XXXX XXXX Hospital to resolve. 
I am of the understanding that providing written notification of dispute that the agency is to acknowledge the dispute and reframe from further harrasment pending resolution.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-12-10
Company: BB&T CORPORATION
State: TX
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Application, originator, mortgage broker

Complaint:
Over a period a six months, my XXXX mother applied for a large loan from BB & T in XXXX. Over that period my mother was asked to pay for an appraisal fee of over {$500.00} and was led to believe that she was in line for the loan. Over a six month period she was, I feel, led on my a young employee at the bank who played to her motherly instincts. While salesmanship is a part of business, my mother spent thousands of dollars on an apartment under false impression it turns out, that the loan was a mere days away. This process cost her thousands of dollars over a six month span. While this is in no way a predatory loan, I feel that my senior citizen was indeed led on by BB & T.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-19
Company: CITIBANK, N.A.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XXXX XXXX XXXX XXXX XXXX Thank you Consumer Finance.gov for addressing my concerns with CITIBANK On XX/XX/XXXX I XXXX XXXX XXXX XXXX was informed by Citibank via an upload on consumer finance that : " On XX/XX/XXXX, we will debit your account for the {$89.00} provisional credit we issued while we investigated your dispute. For the next five business days, we will continue paying checks and pre-authorized debits on your account up to the amount of the provisional credit '' Please note that my Citibank Account ending in # XXXX was never credited the incidental amount from the XXXX. Thus, Citibank completed the investigation without issuing the reimbursement from the XXXX  incidental in the amount of {$89.00}. 
On the other hand, the issue with the scam or false impersonation of the XXXX XXXX and XXXX continues, these con-artists were reported to the Federal Bureau of Investigation in XXXX, when they hacked into XXXXXXXX XXXX. XXXX and XXXX XXXX claim to work for Citibank from XXXX, XXXX. XXXX XXXX and XXXX request personal and card number, social security, maiden name, security code on card to 'answer or provide information ' to the consumer. 
I contacted CITIBANK on XXXX via private phone number XXXX Please address and review the following information : XXXX PM XXXX XXXX On call with CITIBANK, placed on hold -- XXXXvia private line XXXX XXXX XXXX picked up the line for CITIBANK stating she was a XXXX XXXX ! From XXXX ( XXXX as in XXXX XXXX as in XXXX XXXX as in XXXX XXXX XXXX XXXX and XXXX as in XXXX  ) from the XXXX. 
I XXXX XXXX XXXX XXXX 1 stated : " XXXX XXXX is on the line! '' XXXX XXXX stated " Correct! '' Screaming could be heard stating " XXXX XXXX is not CORRECT! Burning CITIBANK! '' XXXX XXXX XXXX picked up the phone line for CITIBANK again falsely impersonating a worker. 
XXXX PM A XXXX XXXX ( false impersonation ) provided the SAME ID as XXXX XXXX impersonating a XXXX XXXX. 
XXXX USA False Impersonation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX stated that their supervisors in the XXXX  were ( XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX was impersonating XXXX. 
One could hear XXXX XXXX in the back of the CALL, with another CITIBANK customer arguing with her telling her to get off her phone. 
I XXXX XXXX XXXX 1 explained to CITIBANK representative that XXXX XXXX is NOT authorized to work in the United States ; XXXX impersonating XXXX XXXX -- - CITIBANK ID provided : XXXX They claim to be in XXXX, XXXX ; XXXX PM XXXX XXXX XXXX XXXX interrupted my private phone line XXXX once again to state that " To Russians -- -I am the XXXX! '' Please note that XXXX XXXX IS a Reported STALKER-NOT RELATED/CRIMINAL ACTIVITY -- - XXXX XXXX XXXX 1 XXXX XXXX XXXX XXXX XXXX do expect for these false impersonators to be apprehended. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2015-10-07
Company: Rocket Mortgage, LLC
State: MI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
I applied for a loan through XXXX XXXX Bank and was given a pre-approval. Quicken Loans underwrites their loans. Once in underwriting, I was asked XXXX times why I was moving from my home with my husband. XXXX, requesting my answer in writing and XXXX by phone, on a recorded line, directly from the underwriter. My answer was consistently the same, that this property would be my primary residence. 
I was told that I could n't use money from my business account because the business was filed on my taxes as a partnership between my husband and I. I proved that I was the sole principal on the business. 
Then I was told that the mortgage would not be approved until I gave them a date of when my old rental property was charged off by the Lender. I got this paperwork too. 
By this time, we were two weeks post my original closing date. The earnest money deposit, inspection, and appraisal had been completed for three weeks, the underwriter then told me without a divorce decree or a legal separation agreement, they would not be able to complete the loan due to this being a " primary residence '' property. This was the first I had heard of these documents being needed. All parties were aware that I was married and no one told me this until I had spent {$1200.00} on the above fees and now no one will address how I can get my money back or what I 'm supposed to do about starting all over and finding a home with {$1200.00} less in my budget. To make matters worse, Quicken Loans sent my lender a denial letter stating that the reason was, there were credit issues, slow pays and delinquencies. This is a lie and had never been addressed during the entire process. This home had equity in it and I want something to be done about my huge loss.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-11
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Deposited a check XXXX before XXXX. as of today XX/XX/11 funds are still not available. I called and they said check us on a authorization hold ... because of the other bank. this is XXXX because there were 3 other checks written to other family and the other 2 cleared, so it's not the issues bank, its 53. It has never taken this long for check to clear. Max is 3 days. I have to wait till next Friday, 11 days. I have Bill 's that I will now be late on because 53 is holding my money captive. NO where in there terms does it says it takes this long. Please look into this for me. its illegal

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-12
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I CONTACTED THE CREDITORS AND THE CREDIT BUREAUS ON THE FRAUDULENT INFORMATION ON MY CREDIT FILES.FIRST I WAS EVER LATE WITH XXXX XXXX, XXXX IS A FRAUDULENT ACCOUNT, REGIONAL ACCEPTANCE IS A FRAUDULENT ACCOUNT, XXXX XXXX IS A FRAUDULENT ACCOUNT, XXXX XXXX XXXX, XXXX A FRAUDULENT ACCOUNT, WE XXXX XXXX IS A FRAUDULENT ACCOUNT. I HAVE ATTACHED MY POLICE REPORT PROVING THE FRAUD.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-19
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I am a victim of identity theft and I need help because my credit has really been affected. I have been asking for help and my lawyer told me to submit a complaint. I have completed the report and have attached my documents for proof of ID. I am deeply affected by the reporting of these accounts that don't belong to me. According to section 605 ( b ) of the FCRA, these accounts must be removed within 4 business days of receipt of this report. Failure to do so is a violation of my rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-04-11
Company: JPMORGAN CHASE & CO.
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
My acct was closed for a hold. After 8 hours of wait times I wasn't successfully able to reach them prior to closing my acct. Even after multiple secured messages back and forth. I should have around {$4000.00} being sent to me that I have yet to see, it's been 2 weeks now. Also, prior to closing my acct, I wasn't able to access any funds for 3 weeks.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-23
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XXXX took more than 30 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-19
Company: CULLEN/FROST BANKERS, INC.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I sent correspondence to Frost Bank 's corporate office on XX/XX/2021 and then again on XX/XX/2021 when my letter from XXXX was never responded to. In the letters ( attached ) I submitted a very detailed and important merchant dispute totaling {$6800.00}. I called repeatedly to check on the status of my correspondence and the Frost Customer Service people would tell me they do not see a letter received but I need to give that department 90 days to process. I continued to follow up and went to a branch in XXXX in XXXX TX and spoke with a representative named XXXX and she told me no letter was ever received and the amount of time to dispute has now past. I sent a letter to the CEO of Frost Bank about the situation and they referred it to a XXXX XXXX. She advised me they located my letters but they were never logged or processed and they can use this as a training tool to keep it from happening again. However, Frost has not reimbursed me for their processing error. In good faith I have entrusted Frost to handle my financial transactions and they need to be responsible for financial correspondence that come to them or be liable for their errors. I need Frost to reimburse me immediately the {$6800.00} in question.

Company response to consumer: Closed with explanation
Consumer complaint received 2015-10-15
Company: Brightwater Capital, LLC
State: AL
Product: Debt collection
Sub-product: Credit card
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
Bright Water Capital has placed the same XXXX XXXX credit card with several of their agencies. First it was with XXXX XXXX XXXX XXXX who disclosed my personal information to a third party person, a cease collection was sent to them. 

Next Bright Water sent the account to XXXX XXXX XXXX XXXX. I was able to negotiate a settlement amount with them and have been paying this account since XXXX XXXX, 2015. I have enclosed this agreement. 

On Wednesday, XXXX XXXX, 2015 a XXXX XXXX called me from XXXX XXXX XXXX, he said that they are with Bright Water Capital. He was trying to collect on the XXXX XXXX Account that was placed with his company on XXXX XXXX. I told him that I do n't know why it would be placed with XXXX XXXX XXXX, I have a settlement agreeement with XXXX XXXX XXXX. XXXX XXXX stated that XXXX XXXX XXXX lost the account for Bright Water Capital due to settlement deals like this and that I need to pay {$4000.00} to XXXX in order to close this account. 

I stated that No, I have a settlement agreement in writing with another Bright Water Capital client, why would I stop that and pay double my agreeded amount. I hung up and then a XXXX XXXX XXXX from XXXX called and said that he was XXXX XXXX 's Supervisor. I informed him of my settlement agreement and he told me the same story as XXXX XXXX. I told them I am calling XXXX XXXX XXXX and he said that was not a good idea. I hung up and they called me three times after that and left a message for me to call them back regarding the debt. 

It is clear that Bright Water Capital is trying to collect on the same debt more than once. I am concern that this is reporting incorrectly to the credit burea. 

I 'm not sure which company to believe. How do I know that my payments are going toward the XXXX XXXX Account.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed
Consumer complaint received 2022-10-15
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act XXXX XXXX XXXX  SS # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

Company response to consumer: Closed with explanation
Consumer complaint received 2017-02-04
Company: WELLS FARGO & COMPANY
State: IL
Product: Credit card
Issue: Advertising and marketing

Complaint:
I signed up for a wells fargo credit card with two promotions. A {$150.00} bonus after spending {$1000.00} in the first 3 months and a {$10.00} statement credit for using their mobile payment app with the card. 

I completed both and did not receive either bonus. When I contacted Wells Fargo about the matter they would not answer my question as to when the bonuses would be paid. 

I would like both promotions to be paid.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-12-19
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I did not consent to this UNFAIR and INACCURATE information to be reported to MY Consumer report. Please remove! Pursuant to 15 usc 1681B ( a ) ( 2 ). Reports must be in accordance with Consumer

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2016-10-03
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card
Issue: Arbitration

Complaint:
I went on a cruise with a friends family, we applied for credit cards onboard the ship. The whole cabins charges were billed to my credit card. When I received the bill I contacted carnival and they sent me a document that I have attached, which clearly states I am not responsible for any of these charges. At the bottom it says there is an asterisk mark placed beside the responsible party, which you will notice is not me. There is only one charge on my folio card that was automatically put on there for {$48.00} for service gratuity.. every card was charged this. They put the charges on the wrong mastercard. I am not responsible for any of these charges.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2016-02-05
Company: BARCLAYS BANK DELAWARE
State: AZ
Product: Credit card
Issue: Billing statement

Complaint:
A charge on my XXXX periodic statement from Barclays Bank was identified as having been posted to an account number that was closed by the bank due to a security breach in XXXX. A new account number was issued in XXXX. The bank was unable to explain how a charge ( which was, in fact, unauthorized ) could be posted to an account that had been closed by the bank due to a security breach 17 months earlier. I was initially advised that the charge would be removed because it was unauthorized, but because it was a card number I had previously held, my current card number would have to be changed.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2016-03-28
Company: Rosen Management Services Inc.
State: WI
Product: Debt collection
Sub-product: I do not know
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I was contacted on Saturday about a loan I supposedly took out in 2011 from XXXX XXXX XXXX XXXX XXXX XXXX if I paid {$590.00} that day, the issue would be resolved even though I owed {$790.00}. When asked the original amount of the loan, XXXX could not give an answer - just advised somewhere between $ XXXX {$500.00}. When doing research on this Rosen Management, come to find out they have multiple complaints filed against them. A phone number for XXXX XXXX XXXX was found and called. They knew nothing about a loan, yet tried to sell me Protein Muscle Builder for body builders? I was then contacted today by a local number telling me legal action was going be taken if I did not pay my debts - basically calling me a deadbeat. When asked to send me the validation of debt paperwork, along with how to dispute this fraudulent activity, the gentleman declined. Per state of Wisconsin law, I have the right to request this information and it has to be sent within 5 days. Instead I was advised that my employment information had been verified and I can be expecting my wages to be garnished before being hung up on. This is not a legitimate company, and according to my attorney I have the right to request the above paperwork. Complaints have also been filed with the Federal Consumer Protection agency, along with the Consumer Finance agency.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed
Consumer complaint received 2021-12-19
Company: Mr. Cooper Group Inc.
State: IN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Ive had this issue with my mortgage company, Mr. Cooper, for several months. While several attempts were made to correct it, with me pointing out what they did wrong at the start and eventually getting the dollar figure much closer, there now seems to be a problem that causes monthly, incorrect tabulations. I believe they have a system error that isnt allowing backdated corrections. We came close to correcting the problem, see attachment date XX/XX/21, but as months went by the difference between what I say it should be and Mr Coopers calculation started to grow again. 
The issue started in XXXX when I tried to 1. add an additional amount of {$7000.00}, 2. reverse an escrow check of {$860.00}, and 3. increase my additional monthly payment from {$1500.00} to {$1500.00}. I have attached my personal spreadsheet I use to track Mortgage Co statements. The Balance column is my calculations. The Mr Cooper column is what appears on my statements. Note difference was good until XXXX. First attempts shows a difference in XXXX and second in XXXX. 
I have made several attempts to communicate with personal by phone and emails at Mr. Cooper. Many phone calls were made and eventually conversations and emails with two different supervisors. Some of these are attached as well.

Company response to consumer: Closed with explanation
Consumer complaint received 2015-10-14
Company: SYNCHRONY FINANCIAL
State: PA
Product: Debt collection
Sub-product: Credit card
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
XXXX XXXX XXXX received a Court Civil Judgement of XXXX. On XXXX/XXXX/2014 I made an agreement with XXXX credit to repay my debit XXXX dollars per month till amount was paid offOnce the account was almost paid i contacted XXXX XXXX for a final payment amount. I was told I owed {$980.00}. I calculated all my payments and found I 've paid a total of XXXX over paying on the judgement by XXXX dollarsNo amount of contact by my bank and proof faxed and sent registered mail has resolved this issue with XXXX XXXX XXXX.

Company response to consumer: Closed with explanation