Consumer complaint received 2018-03-21
Company: FIFTH THIRD FINANCIAL CORPORATION
State: TN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
This complaint is to Mortgage Loan Originator XXXX XXXX ( NMLS : XXXX ) XX/XX/XXXX : I called XXXX XXXX XXXX, told him I'm going to buy a house, located at XXXX XXXX XXXX XXXX, XXXX, TN. and need loan from them, and sent my tax return documents to him XX/XX/XXXX : XXXX XXXX XXXX sent me " mortgage Pre-Qualification '' letter XX/XX/XXXX : I forwarded fully executed purchase agreement to XXXX XXXX XXXX. On purchase agreement states the closing date will be XX/XX/XXXX or sooner XX/XX/XXXX-XX/XX/XXXX : Answered Mortgage Processors questions, sent more documents that Mortgage Processor requested XX/XX/XXXX : Sellers agent-XXXX XXXX : wanted to touch base to see what the latest update was on the loan progress XXXX XXXX XXXX : Waiting on appraisal XX/XX/XXXX : Sellers agent-XXXX XXXX : I wanted to follow up again on the closing of the above referenced property. Do you have the appraisal back? Has the closing company been released? 
Me : please let me know the status right now XXXX XXXX XXXX only responded to me : I will check with processor, for an update XX/XX/XXXX : I emailed XXXX XXXX XXXX if any updates, he replied : We have not received the appraisalonce we receive the appraisalwe will have a better idea XX/XX/XXXX : Sellers agent-XXXX XXXX checks for updates, with no response XX/XX/XXXX : Sellers agent-XXXX XXXX checks for updates, XXXX XXXX XXXX : Still waiting on appraisal Emails between me and XXXX XXXX XXXX Me : I know you guys working hard on this, I really appreciate it. May I ask how long appraisal usually takes? 
XXXX XXXX : It has been donebut appraiser has not sent back to us.yet Half Hour later, XXXX XXXX XXXX sent appraisal to me and Sellers agent, XXXX XXXX XX/XX/XXXX : Sellers agent-XXXX XXXX : sent over the addendum for the buyer to sign to move the closing date out. How long does it typically take for this process with your company? 
No response from XXXX XXXX XXXX XX/XX/XXXX : Sellers agent-XXXX XXXX checks for updates again : Do you have the paperwork back from underwriting? 
I sent email to XXXX XXXX XXXX also No response from him XX/XX/XXXX : Sellers agent-XXXX   XXXX checks for updates with XXXX XXXX XXXX, no response I called XXXX XXXX XXXX, no response, no call back XX/XX/XXXX : Got email from XXXX XXXX XXXX, states that he has been out with the flu 2 hours later he sent : The appraiser will not give an written estimate of repair / remodeling ... involving converting 1 bedroom to 2 bedroom and my underwriter is not going to approve appraisal without that informationin other wordswe can not proceed I asked him : Can I do something to help? Can I give a written estimate of repair/remodeling? Why do we converting 1 bed to 2 beds? May I ask how come appraiser won't give a written estimate?

No response Sellers agent asked : What type of loan is this that you require an estimate from the appraiser? & what needs to happen for this loan to happen? Is there not another way to complete this process? 
XXXX XXXX XXXX answered : Without appraisal approval ... we can not proceed ... 
I asked : then what we can do to make it approved, I still don't understand what the problem is Sellers agent said : This is what I am understanding 1. The loan is at a standstill because of the appraiser needing to provide the bank with a repair quote? 
2. That there is no other type of loan for the client XXXX XXXX to proceed with? 
3. Bank 's client is not sure of what is going on with his loan request to know what the next step is. 
Are you saying that the loan process is not happening? Are you telling him that there is a delay? 

No more response from XXXX XXXX XXXX any more So I couldn't buy the house, I still don't understand what the problem is, I don't understand why appraiser will not give a written estimate of repair / remodeling. I don't understand Why XXXX XXXX XXXX need converting 1 bed to 2 beds. 
I even doubt the appraisers capabilities, because he put neighbors shed in my appraisal. If he wont give an estimate, can XXXX XXXX XXXX get another capable one?

I have so many questions, but I cant get any answer from him

Company response to consumer: Closed with explanation