Consumer complaint received 2015-11-24
Company: CITIBANK, N.A.
State: NC
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
On XXXX/XXXX/XXXX I entered into a Deed In Lieu agreement with Citi Financial on property I owned for 23 years. At that time, I had a XXXX mortgage balance of {$96000.00} and a XXXX mortgage balance of XXXX. The agreement was that XXXX XXXX & XXXX mortgages would be dissolved in this transaction and I would have XXXX balances for both loans. On XX/XX/XXXX, I discovered that the XXXX mortgage {$96000.00} and XXXX mortgage {$23000.00} were reported to all ( XXXX ) credit bureaus as a full blown Foreclosures, not a Deed In Lieu of Foreclosure. I immediately contacted Citi Financial and told them that both mortgages were showing up on my credit as a Foreclosure and that this was not the agreement we made. I was and still am EXREMELY upset about this because the property was now in the possession of CitiFinancial and they sold it XX/XX/XXXX. Since XX/XX/XXXX, I have spoken to numerous Citi Financial representatives and they all agreed that the transaction was not handled properly and that they will escalate to management and get this problem resolved quickly. I have been disrespected and poorly handled as a US citizen and consumer. I went to the local branch in XXXX, XXXX and this Deed in Lieu option was a suggestion of the Branch manager. At the time I met with the Citi Financial branch manager about my options of getting rid of the property, I WAS NOT AT RISK OF LOSING THIS PROPERTY. At the time of this Deed In Lieu of Foreclosure transaction, I was living in XXXX with my husband. I had irate tenants in the property and they were refusing to vacate the property. The Citi Financial branch manager suggested that the Deed In Lieu of Foreclosure vs Short Sale would be the best option for me and that both XXXX mortgage ( {$96000.00} ) and XXXX mortgage ( {$23000.00} ) would be dissolved and I would have XXXX balances on both loans. The branch manager also said that since I was living out of town and the property would be owned by Citi Financial, I would not have to deal with the irate tenants. The Branch Manager also stated that by doing a Deed in Lieu of Foreclosure, I would not have to be in town to sign off on this transaction, they would overnight the documents to me in XXXX. Citi Financial sent the Deed In Lieu documents to me and I signed off on them on XXXX/XXXX/XXXX. I had a long consumer relationship with Citi Financial ( 15+ years ), therefore, I trusted that the company had my best interest at heart and that they would handle this transaction within honesty & integrity and follow the consumer fair lending and ethical lending codes. I have been violated as a XXXX citizen as well as a consumer. I know my rights because I work for a well-known Financial Institution in the mortgage lending area. So, I am well aware that I have been VASTLY violated and deceived by Citi Financial. This issue has RUINED my credit for the past 22 months and I PLEAD with you to HELP ME GET THIS RESOLVED Quickly. This issue has affected my finances to the point that I ca n't buy a car or borrow any money. Up until XXXX/XXXX/XXXX, I had great credit and had no problems purchasing anything. Now I have no buying power because of how unfair and unethical Citi Financial has handled this transaction. I SEEK CORRECTION ON MY CREDIT REPORTS AND RESTITUTION FOR THIS ISSUE. Citi Financial has promised for approximately ( 2 ) years now that they will correct this situation, but as of today ( XXXX/XXXX/XXXX ), all ( XXXX ) credit bureaus are reporting that I am owing {$22000.00} to Citi Financial and that I am 180+ days past due. Citi Financial has also assigned a new loan number to this account as if it were a new loan. They are also making hard inquiries on my credit to the point that it looks like I took out a new loan with them, but I NO LONGER OWN THE PROPERTY. THEY SOLD IT IN XX/XX/XXXX. PLEASE HELP ME GET THIS ISSUE RESOLVED. THANK-YOU!!!! I AM DESPERATE. IN NEED TO BUY A NEW CAR & CAN'T.THANKS

Company response to consumer: Closed with non-monetary relief