Consumer complaint received 2015-04-08
Company: JPMORGAN CHASE & CO.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
( 1 ) XXXX XXXX XXXX ( XXXX ) XXXX /XXXX XXXX-Prop Taxes pd by Chase HM Fin Tax XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX report incorrect prin.bal & why pymt going up XXXX XXXX XXXX bcuz new loan u just signed. XXXX-I did not just sign any loan ; XXXX-u did n't sign XXXX loan? XXXXNO. XXXX-u did signXXXX loan right? XXXX-WHAT? XXXX-XXXX dollars? XXXX-loan? XXXXNO, I have NVER signed ANY 100,000 dollar loans EVER. XXXX-looks like u pd it u dwn toXXXX then since u had such good credit & Sumthin about points bal went dwn XXXX. XXXX-asked to speak to a supervisor to report this. XXXX-let me transfer u. XXXX XXXX ; who told me that there is nothing they can do ; I should report it to the police ; XXXX-asked how much do I need to bring pymt $ XXXX? He said, {$4000.00}, I put {$4000.00} on prin & wrote {$1300.00} ck for XXXX pymt.I called the police & was told I to go to station & fill out a report. XXXX ( XXXX ) XXXX dup XXXX loans but dif sigs & dif dates.XX/XX/XXXX XXXX XXXX looks like Notary handwriting date next to forged sigs, XXXX ( XXXX XXXX XXXX XXXX XXXX loan ; XXXX Chase has kept denying me copies of XXXX & XXXX loan stmts telling me that they do n't have access to XXXX stmts. I asked if they can investigate the incorrect prin bal & was told mI had a XXXX loan that they ca n't access.Only way Chase can help is if I sign a loan XXXX them. Black mail? XXXX XXXX XXXX first of the Chase employees to contact me, then XXXX XXXX who I met at the branch & sat w her & XXXX XXXX to go over re-fi options. I did not sign or agree to anything. XXXX XXXX started telling me I need to re visit my loan & what kind of loan would I like? I said nothing I do n't want to sign any loans.She said XXXX down no closing costs.No employ.verific. She starts mailing all dif. loan pkgs XXXX XXXX XXXX said, if u do n't sign then u will miss out on the HARP program it is ending soon & Chase will have to verify income if u re-fi later & since u are unemployed not signing now will cause u to lose the 4.2 % rate & have to pay closing costs if u decided not to sign now ''. XXXX signing Chase branch XXXX XXXX XXXX XXXX, XXXX, FL XXXX was traumatizing. I was forced under extreme duress to sign, when I did not want to ; when XXXX took my paperwork & I got up to go w her ; knowing this is when things are switched ; I told her, " no I will come w u to make the copy ''. She said I 'm was not allowed behind the coded locked doors & re-assured me I can trust her. I was not comfortable at all. My gut was telling me something is up. She came out sweating, stalling, wringing her hands & looking outside like she was expecting someone. I was about to sit down & to look over the loan I just signed when this man walks in ; asking me where is my husband? He 's on the loan he needs to be here. I said he 's not signing my loan ; he started yelling call him right now get him over here. I said we 've never signed any home loans together ; he 's not coming.His face starts turning red he yells get him on the ph I 'll talk to him. I call & he asks is that him yelling I said yes. He wants to speak to you, he said no. I 'm calling the police. I tell this XXXX guy he 's not coming but the police are. I walk outside & left w/out signing title ppkwk. XXXX XXXX XXXX never came through w their promises to investigate or help clear up incorrect prin.bal.XXXX never returns my calls, hides when I show up at the branch.XXXX quits.XXXX AmTitle XXXX XXXX XXXX XXXX called XXXX day like clock wk ; 1yr Last call XX/XX/XXXX.Threatening me if my husband does n't sign they 'll call the police.I said Pls do. ( XXXX ) XXXX/XXXX/XXXX XXXX handwritenXXXX top XXXX/XXXX/XXXX XXXX incorrect prin.bal.XXXX_lied black-mail_signed under duress_VOID1stAm re-filed XXXXVOID to Cover-up dubl sig forged XXXX

Company response to consumer: Closed with explanation