Consumer complaint received 2022-12-09
Company: TD BANK US HOLDING COMPANY
State: TX
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem when making payments
Sub-issue: You never received your bill or did not know a payment was due

Complaint:
I purchased a XXXX cell phone directly from XXXX. 
As part of this transaction I did a trade in of my old phone for a new device and financed the remaining balance thru XXXX. XXXX used a " Bank '' reported as " TD RETAIL CARD SERVICES '' that offered XXXX month XXXX interest financing. For some unknown reason it took some time for XXXX to process the complete transaction perhaps due to availability of the device. Once I received the device I was required to send my old phone back to XXXX, which was done. It took a little more time for them to process the credit for this trade in but I was eventually informed that my trade was accepted and that I would be getting billed for the remaining amount via XXXX mailed invoice. 

After XXXX I had not received a bill for the remaining balance. 
I was not concerned however because the entire process had been delayed many times so I figured there was a delay on the billing of this portion as well. 

After XXXX days I saw a late payment report had been reported against my credit score. 
Some after I received a collections letter from TD Retail Card Services informing me that my account is past due and they wanted payment including a late fee. 

I attempted to contact " TD Retail Card Services '' to dispute the late fee and credit statement at the number provided on the collections statement. However this company offers no way to dispute any charges they only accept payments via the " Customer Service '' contact numbers. They have an automated system that only accepts payments. 
I did find a way around the automated system to speak with an actual individual but was told that there was nothing they could do to help me they only accept payments. AS A POLICY THEY DO NOT MAKE ADJUSTMENTS TO ACCOUNTS FOR ANY REASON. 

The only recourse available is to print out and mail a dispute form and also contact the Credit Reporting Companies to dispute with them directly. 

I attempted to contact XXXX who indicated that they could no longer help me, I must work out the problem with " TD Retail Card Services ''. 

To prevent further damage to my credit I went on to the website of " TD Retail Card Services '' and submitted payment in full for the outstanding balance as well as the applied late fee. Terrible time to have to shell out nearly {$800.00} unexpectedly. XXXX XXXX!!! 

Another concerning thing about this finance company is that they will only take payments directly from your checking account, they will not allow you to use any other payment method. I use my credit cards as a buffer to prevent fraudulent transactions from withdrawing directly from my primary checking account. 
" TD Retail Card Services '' refuses all other forms of payment. 

I refuse to do business with this company ever again and also XXXX for giving me over to these abusive lending predators. They are obviously making most of their profit on late fees and taking advantage of people who do not have the means to cover such an expensive device.

Company response to consumer: Closed with monetary relief