Consumer complaint received 2022-07-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
I was trying to buy a car online from XXXX XXXX XXXX on XX/XX/XXXX. I saw a vehicle that I was interested in purchasing and after speaking with some associates at XXXX XXXX XXXX they assured me that they could acquire the vehicle. One associate by the name of XXXX or proceeded to tell me that we have already talked to the insurance company that has the car and they are willing to let you have it for {$5000.00} and I wasnt convinced right away so he kept on getting off the phone and coming back and assuring me that this car was mine and all I have to do is wire this {$5000.00} and this car would be mine. I was told by XXXX to register online first with {$1000.00}. When I sent my monies on XX/XX/XXXX and started to call back is when I was given the run around, I had to keep calling throughout the day and asking what day will they be sending my car. So XXXX went on to say that in order to get the car I would have to have it delivered and I said oh you never mentioned that, I was told that I could come and pick it up wherever it was, XXXX went on to say dont worry about it we will wave all the fees so that the car can be delivered to you. The next day I kept calling about the car XXXX said that he had to send one of his mechanics to go and check out the car and that he would get back to me. When I finally got in touch with him again XXXX said that the insurance company is not wanting to sale the car for that price and I began to tell him about what he said to me about the price of the car and that he said they already agreed on that price, XXXX says to me well the mechanic said that the engine was making a noise and I wouldnt want to send you a car with something wrong with it, even though his contract says as is! I felt that the company XXXX XXXX XXXX XXXX ) was scamming me. He begin to try and send me more cars and said that were not sure if youre going to get them you will have to bid on them and I said oh you never mentioned bidding in any of our conversations until now. I kept an open mind until I kept calling and calling and callingat first he would avoid me by letting others answer the phone and say hes in a meeting or hes not there. After a while they just decided to stop answering the phone. He started texting me and I would text back and still no results so I asked for a refund. Im asking for my refund I did also ask if he was going to send me all of my monies and he replied yes. XXXX XXXX Auctions sent me a check in the amount of {$3200.00} and my original amount was {$6000.00}. I sent them back the check because it wasnt the correct amount, XXXX and the person ( if not one in the same ) that sent me the letter along with the check, also said that I received my {$1000.00} that I paid online back as well. They had the check stamped that said if I cash this check everything was paid in full and etc. I wrote several letters online and sent physical letters to the company to try and get a full refund. I even continued to try and work with them and still no results. I finally called my bank ( Chase ) on approximately XX/XX/XXXX and they gave me a temporary credit of {$1000.00} because that was done with my credit card the other {$5000.00} they said I would have to go to the actual bank and get them to credit my account. I went to my bank ( chase ) on XX/XX/XXXX and spoke with the bank Branch Manager and she assigned one of the bankers to help me and in doing so he said he couldnt retrieve the money for me and again the Branch Manager came over and said that they couldnt help me get my monies back. So I went to another Chase approximately a week later and they ( Chase ) went a little further and called the company XXXX XXXX XXXX XXXX ) and had XXXX on the line and the Bank Manager put me on the phone so that I could talk to him in front of her and she even saw flaws in the answers that didnt make sense even to her. This Bank Manager at this Chase also told me that it was nothing they could do even though we can see their account and everything. And of course the {$1000.00} that was temporarily credited to my account was taken back. Please Help!!!

Company response to consumer: Closed with explanation