Consumer complaint received 2022-01-28
Company: JPMORGAN CHASE & CO.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I am writing to report a fraudulent debit charge on my Chase Bank, XXXX. account, in the amount of {$200.00}. I am a victim of intended fraud, and I did not receive the goods from the selling party. On XX/XX/XXXX, I contacted a XXXX profile using the name, " XXXX XXXX '' who was advertising a custom XXXX XXXX  gaming console system he was selling on the XXXX XXXX XXXX site. We directly messaged each other about the item through the XXXX XXXX application. I bartered with " XXXX '' to lower the price of the console down to {$200.00} US dollars from {$250.00} on the condition that I could pay him {$200.00} immediately, otherwise he would have to wait until I got paid for the {$250.00} he was requesting. " XXXX '' agreed to the lower price and asked if I used a cash payment app called, " XXXX XXXX ''. I replied I only trust XXXX or XXXX. " XXXX '' agreed to use XXXX and asked for my phone number and asked as to send a request for my payment through digital payments network XXXX ( a U.S. based digital payments network owned by XXXX XXXX XXXX XXXX XXXX, a private financial services company and used through the Chase Mobile app ). I received " XXXX 's '' request for payment under the name " XXXX XXXX '' from phone number XXXX. When I asked " XXXX '' whose name this was, he said " it was his friend 's account and she would transfer funds to him ''. Then I asked XXXX to let me know when he would ship out the product, and to also message me with the shipping info. " XXXX '' said he would and the transfer of funds was completed.Two days later on XX/XX/XXXX, I checked the XXXX listing to message " XXXX '' a follow-up to our prior conversation since I had yet to receive either the product or the shipping info. " XXXX 's '' XXXX account and the XXXX XXXX  product listing had disappeared - and his side of our conversation had been deleted. I attempted to message XXXX but his account wouldn't receive messages and it appeared he had blocked me. Next I texted the phone number, " XXXX '' attempting to reach XXXX payment recipient, " XXXX XXXX '' stating I would need the shipment 's tracking info on my purchase or I'd get the authorities involved. The message was seen by the phone # 's owner but there was no no reply. Over XX/XX/XXXX and XX/XX/XXXX my attempts to contact " XXXX '' or " XXXX '' had been futile, with XXXX 's account popping back online intermitently but blocking messging while " XXXX '' wasn't replying to texts or phone calls. I consulted with both Chase Bank, XXXX. and XXXX to dispute the pending transaction as unauthorized and fraudulent. I was induced to transfer funds in the amount of {$200.00} US dollars and fraudulently led to believe that I would receive the product I paid for in good faith during a legitimate purchase transaction. The Electronic Funds Transfer Act requires financial institutions to abide by Regulation XXXX ( XXXX ) which covers fraudulent charges. Second, the names of the suspects through investigation of connected XXXX profiles are as follows : " XXXX XXXX '' is " XXXX XXXX '' a.k.a " XXXX XXXX '' ( which seems to be their legal name ) ; " XXXX '' is " XXXX XXXX XXXX XXXX, a.k.a., " XXXX XXXX '', " XXXX XXXX XXXX '', " XXXX '', and uses XXXX handleXXXX XXXX XXXX XXXX XXXX is referenced on XXXX XXXX 's XXXX and XXXX as the " wife '' of XXXX XXXX, a.k.a. " XXXX XXXX '', " XXXX XXXX ", XXXX, " XXXX XXXX '', " XXXX XXXX '', " XXXX  '', XXXX ''. Note : Both " XXXX '' and XXXX are gender female. Their locations are XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Known relatives include XXXX XXXX, XXXX 's XXXX XXXX XXXX XXXX XXXX XXXX Chase Bank 's Claim number for this issue is : XXXX. XXXX 's XXXX number for the claim is : XXXX. Additional info followiing.

Company response to consumer: Closed with explanation