Consumer complaint received 2021-10-28
Company: WELLS FARGO & COMPANY
State: WV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX i filed disputes thst were made aware to me only a week earlier as WF had not been sending my statements to me. These clsims coincidence with a previous claim where 20 transactions were found in my favor for being fraud only after i provided documents for the less then properly investigated charges. Flash fowsrd to XX/XX/XXXX they still had not had the claims filed that i sent via fax and via email as well as initiated over the phone and then told to send them through those 2 options. ( I have fax ids ) so again WF is failing to do there jobs correctly! Soneone needs to shut this poor excuse of a tope leading bank down. They are only top leading because they lie cheat and steal peoples money. The routinely do not follow the regulations ot there policies. I have faxed numerious information to WF showing where they change infornation and change dates to suit there stories then when its disproved they just create a new reason. Which iv ultimatly disproven as well. Anyways the claims filed under debit card claims have 2 id numbers this is after they tried to issues about 5bseoerate claims in order to not follow there 48 hr extreme medical emergency guidlines. However i in fact have filed these as such and i once again am repeadltedly given the run around. I urge you to pull the tape from i believe XX/XX/XXXX or XXXX possibly XXXX. I ti have the call saved. You will very clearly hear whatvwas being done. You will also hear the employee state to me thatbthe privisional credits for medical emergency will nornally take about 48 hours to 24 hrs. So i call to ask about it as you already know i would have to. Thisbis the same song and dance as last time i filed a dispute. First im told that my claimsbdont qualify because im outside 60 days however i dont see that listed anywhere one and two that was disproven because of my statements not being sent to me by mail a week ago i had to change them to online to recieve them. Which i requested copyband was told only thing i could do is switch to online?? Make sense. So that was cleared up so now no reason to dont provide that credit as disproved? Wrong he then justbtepeats that claims take 10 days. Im sorry! 10 min ago i didnt qualify for the medical emergency and when it gets priven i do the guy has a tourets fit and can now only say they dont privide credits befire 10 days .. itsba bold face liw! I have wells fargo documention stating what a medical emergency claim is and that it exist. Im so thru with you people and your deceitful XXXX you pull. Additionally to this you still have not paid my XXXX  transaction back. I have priven it with 25 didferent documents and you people act like theyvdont exist. You are abusing your power and over stepping and tip toeing around regulations and your own policies. I have proven my cases and it's ignored. You sent me bogus info outside the 30 days you say u have and continue to use it. However regulation e states you csnnot use your own information theres u violation you idiots can never seem to understand. I dile these pointless reports why? You dont wven contact me directly you extend your time frames to now XXXX. XXXX! Are u kidding me. Nah ibdont think so. Im requesting at rhis moment so eone calls me with a solution u havebhad mo thabover months dor the XXXX and u justvclosebthem and neverbsend me any docs i request. So doneone needs to call me and with a solution. Mesning refund my moneybi have over and over proved ad well as my medical emergency claims. # XXXX, # XXXX, # XXXX, # XXXX and XXXX claim # XXXX if this is not resolved in some manner at least the medical emergency clsims filed and padt there time. I have full intention and have spoken with hippa for ur violations, past and present, i will be responding to the attorney generals office to proceed with a investigation and i will be having my lawyers contact under my demand letter previously sent which states you will be responsible for the legal fees and my councils team. I urge you to properly respond and properly handle this issue and the XXXX issue. I will not be ignored and i will not stop till im refunded and now even damages for these things but thats a seperste issue. I will not be allowing 10 days to review this matter as i expect immediate action as 48 hrs had passed and in fact medical emergency is a medical emergency life and death. And that still must be applied immediatly! I will be fowsrding the same case to occ as well. If not contacted within 24 to 48 hours or credit made available i 100 percent will not pkay these games further and will be sending you the bill for my medical charges and my lawyers. Thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation