Consumer complaint received 2015-09-17
Company: NAVY FEDERAL CREDIT UNION
State: VA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
Dear Sir/Madam, I am writing to request you open an investigation surrounding what I believe are unfair, improper and perhaps even illegal practices engaged in by Navy Federal a Credit Union ( which I shall refer to as Navy ). 

I was a loyal customer of a Navy Federal Credit Union until XX/XX/XXXX, at which time I suffered a significant financial blow when a business I owned failed, which ultimately necessitated a bankruptcy filing in XX/XX/XXXX. 

I had several accounts with Navy, all of which were in good standing until XX/XX/XXXX. Up till that point, I had never had any inaccurate credit reporting, or felt poorly treated by Navy, and in fact had a stellar reputation with them and a very good credit rating overall. 

In XX/XX/XXXX, Navy was notified, as were all of my creditors, as to the Bankruptcy proceedings. At that time the accounts mentioned should have been reported to credit bureaus as " closed ''. 

Among the accounts with Navy was a {$75000.00} loan for a XXXX ' XXXX boat. After the bankruptcy I contacted Navy by phone several times, had my attorney call, and even went so far as to " serve '' them with official notice at their headquarters, so as to facilitate surrendering of the boat. I was told by telephone they would " figure it out '', call me back, or have the right person get in touch with me. Ultimately Navy never responded and I was saddled with the cost of dockage, insurance, upkeep etc., a fact which I made Navy aware of, but they ignored. Navy further refused to cancel the lien on the boat, so I could n't sell it either ( which I could have done and sent the money to Navy ). I could n't just abandon the boat, as the boat is documented in my name and I could be civilly and criminally liable under XXXX and Maritime regulations/laws ; if the boat were to sink, drift into another boat, cause a spill, etc., and at XXXX ' and XXXX lbs, that could be quite a disaster. I felt this was very unfair, especially to a person such as myself who was seeking, and granted, the protections of the U.S. Bankruptcy code. 

Further, Navy has repeatedly, and with what seems to be malice and purpose, incorrectly reported the disposition of my accounts to The Credit Bureaus. I have tried to resolve this by opening over XXXX investigations with each credit bureau, sending supporting documentation including bankruptcy orders, discharge orders, etc. to the credit bureaus, sending the same documentation to Navy as well as having my attorney contact Navy. Ultimately this has yielded " 0 '' results, and the Credit Bureaus, despite my submission of supporting and explicit documentation, claims Navy has verified the reporting. It is my belief this constitutes a willful and purposeful intent to harm me as a consumer, and is a violation, at the very least of the FCRA, but may consist of even more severe violation of other laws and/or regulations. 

Navy has consistently incorrectly reported account on all XXXX of my reports in this way : '' Doubled '' accounts showing them twice, thus severely damaging my credit rebuildingHas reported accounts as being enrolled in a " wage earner program '', which has never been the case, and has damaged my credit worthiness. 

Is reporting most accounts as closed XX/XX/XXXX, even though they should show closed in XX/XX/XXXX, which is severely damaging my credit rating. 

Has/Is reporting accounts as " open and late '' as recently as XX/XX/XXXX and XX/XX/XXXX. 

Navy refuses to respond to my written communication concerning these inaccuracies, and the credit bureaus are only willing to list what Navy tells them, despite my myriad documentation to the contrary. 

One of the great benefits of the Bankruptcy Code is that, for those citizens who deserve it, can make a " fresh '' start. Contrary to the law and purpose of the process, I believe that Navy is purposely harming me as retribution for the losses they incurred in the Bankruptcy.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation