Consumer complaint received 2019-11-25
Company: ARS National Services, Inc.
State: DE
Product: Debt collection
Sub-product: Payday loan debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted you after you asked them to stop

Complaint:
Within this past couple of weeks, I have received several calls from someone saying that if I did not pay a collection that everything attached to my social security number would be seized. The individual who called me was XXXX XXXX, she called on Monday, XX/XX/2019, at XXXX XXXX  She advised that she works for a Law Firm and is reaching out to the XXXX XXXX XXXX to have them garnish my wages. I called her later that day and then she advised she worked for a collection agency who was attempting to collect a debt from CashNetUSA. I received an email from CashNetUSA at the end of XXXX stayed that they sold my debt to a collection agency. 

I received a call today from a Delaware number and when I answered the lady asked for me, I said hello, and was getting to ask her where she was calling from, and before I could speak she rudely spoke over me, so I disconnected the call. She called back and left a voicemail advising that me hanging up was not a good option and that they will garnish my wages and my school checks. This lady called Monday, XX/XX/XXXX at XXXX XXXX  I called the number she left on my voicemail on XX/XX/2019, at XXXX XXXX. and someone else answered the phone, but they already knew who I was because they asked they stated my name. I asked them the name of the company because I keep getting harassed and the guy told me the name of the company as XXXX. He then transferred me to the person who was handling my case. And it was the same lady from earlier that left the nasty, condescending voicemail on my phone. I begin to tell her that if she is not professional, then I do not want to deal with her, but before I could state she begin to get nasty over the phone and try to over talk me. So I continued I would not let her speak, and she then disconnected the call. 

I called back and got another person, and he then acted as if he did not who I was calling, and I told him them to stop calling me and harassing me, and that the person he transferred me to was very rude and I do not want her calling my phone, nor do I want to work with her with anything. 

I called the number she left on my voicemail on XX/XX/2019 at XXXX XXXX. and someone else answered the phone, but they already knew who I was because they asked they stated my name. I asked them the name of the company because I keep getting harassed and the guy told me the name of the company as XXXX. He then transferred me to the person who was handling my case. And it was the same lady from earlier that left the nasty, condescending voicemail on my phone. I begin to tell her that if she is not professional, then I do not want to deal with her, but before I could state she begin to get nasty over the phone and try to over talk me. So I continued I would not let her speak, and she then disconnected the call. 

I called back and got another person, and he then acted as if he did not who I was calling, and I told him them to stop calling me and harassing me, and that the person he transferred me to was very rude and I do not want her calling my phone, nor do I want to work with her with anything.

Company response to consumer: Closed with explanation