Consumer complaint received 2021-04-20
Company: WELLS FARGO & COMPANY
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am using this CFPB portal to dispute the following incorrect information appearing on my credit report. I just want to ensure that you receive my dispute in full detail and timely fix the errors on my report. The items I dispute are also circled in the attached copy of my credit report. 



Disputed Item : XXXX Wells Fargo Account # XXXX Reason for Dispute : I was not late on paying off this account. The XXXX, XXXX and XXXX -day past-due notice for is incorrect. I closed my account on XX/XX/XXXX and paid the balance in full. I spoke with the bank representatives, and they told me that they would work with XXXX XXXX to mark the account as paid off and in good standing. I was suffering from the loss of my XXXX XXXXXXXX whom I was very close with at the time, and I never had any call from the bank telling. 

me that my account is XXXX months overdue. That is when I saw my credit score. 

drop points. I explained that I had already spoke with Wells Fargo earlier on the next day I contacted the dealership to resolve the issue. On they finally paid off the account and XXXX XXXX closed it. I settled my account balance with Wells Fargo in full in XXXX, but my account is still being reported as a charge off. The terms of that settlement agreement our understanding was at the time of the agreement that in exchange for payment Wells would stop reporting any negative things about my credit history in connection with this account going forward. I would not have paid for such a high amount if I had known that Wells Fargo would continue to attempt to collect this debt and continue to report the negative erroneous information on my credit history to attempt to collect this debt. The reason I entered the settlement with this bank was because under the terms of my debt settlement with Wells Fargo, we each agreed to terms that prohibited Wells Fargo bank from reporting my debt as delinquent on my credit report for this account, but my credit report has not ceased reporting negative information on this account in error. 

It is still showing in error that the account was greater than XXXX XXXX late for the month ( s ) XX/XX/XXXX It is still showing in error that the account was greater than XXXX XXXX late for the month of XX/XX/XXXX It is still showing in error that the account was greater than XXXX XXXX late for the month of XX/XX/XXXX It is still showing in error that the account was greater than XXXX XXXX late for the months of XX/XX/XXXX and XX/XX/XXXX It is still showing in error that the account was a charged off account despite our written and recorded understanding to contrary from the time beginning with XX/XX/XXXX until XX/XX/XXXX. 

Action Reqested : Please investigate these errors on my credit report right away, remove them, and send a corrected copy of my credit report to me at the address above. 

On XX/XX/XXXX I spoke with representatives from Wells Fargo at XXXX XXXX, intially the representatives were not cooperative but eventually they told me they would look into the matter more.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief