Consumer complaint received 2017-07-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX XXXX, 2017, This is an addendum to a complaint filed to The CFPB, file number XXXX, on XXXX XXXX, 2017, regarding multiple examples of gross violations of banking norms, malfeasance, inability to follow normal banking procedures, arrogance, shielding consumers from reaching a higher level of management to help solve problems beyond a receptionists skill set and/or training and clearly having a corporate culture and a mantra of " that 's just they way it is ''. That is not an acceptable answer especially when BOA is holding a corporate check ( XXXX XXXX ) for nearly 30 days. NO BOA, NEWS FLASH -- -- -THAT IS NOT JUST THE WAY IT IS ( Or T.HE WAY IT SHOULD BE ). I was told that BOA held the check ( for 30 days?, in order to protect me? From whom? XXXX XXXX XXXX XXXX that issued the check? Since I have explained in detail my previous complaint, please allow me to list the chronological dates in order to show the absurdity in BOA 's business practices. Bank of America must feel that because it is a " bank to big to faiil '', it is also a bank that is too big to perform properly. And this is what our tax dollars paid for? No wonder BOA does not care. XXXX XXXX, 2017, A check was issued to me ( XXXX XXXX ) and XXXX XXXX XXXX, the mortgage holder of my home and the lien older by XXXX XXXX XXXX for {$7900.00} Although beyond BOA 's banking accumen, XXXX XXXX XXXX was added as a co-signer in order to protect their investment in my home. Additionally, I had paid the contractor in full, {$8900.00}, upon the completion of the kitchen restoration as a result of flood damage. Knowing that I would soon have the money to cover the contractor ( less than one week ). The contractor, XXXX XXXX ( XXXX ), did and exceptional job in restoring my kitchen in record time, using additional employees to finish the job early. Similar to many small businesses, XXXX XXXX lives week to week in order to pay his employees on a weekly basis. I thought it unfair to use the BOA business model of withholding peoples money indefinitely. Unlike BOA, who can tie up one 's funds indefinitely in order to increase their profit by making inter-loan bank loans to other banks using OUR money. XXXX XXXX, 2017 XXXX XXXX XXXX issued a check to to both XXXX XXXX and XXXX XXXX XXXX and it was mailed to XXXX XXXX. I was given explicit instructions by both XXXX  XXXX and XXXX XXXX XXXX not to endorse the check, nor was I to make any marks on he check. I was to XXXX the check to XXXX XXXX XXXX for them to endorse the check and to place a " hold harmless '' statement on the check. XXXX XXXX XXXX then XXXX XXXX the check to me for my deposit. XXXX XXXX, 2017, I deposited the dual endorsed check into my Bank of America Account and on my receipt, it said nothing more than a 10 day hold was in force. After the 10 day hold had passed, my funds were still not available to me. After hours on the phone, I was told that XXXX XXXX XXXX had not endorsed it, which I made a copy before depositing the check, and that statement was a blatant lie. The check had been endorsed by XXXX XXXX XXXX. Upon another hour of review, I was told that XXXX XXXX XXXX was not listed on my account, ( as a spouse would be, and therefore the check could not be deposited ). Another Blatant lie. How many people have their mortgage company listed on their check as a co-depositor/co-signor ''? Really ''. This is the Best that BOA can come up with? That was pure nonsense. Nonetheless, I was told the funds would be available on XXXX XXXX, XXXX XXXX or not later than after the weekend on XXXX XXXX. XXXX XXXX, 2017 I asked to speak to a supervisor or someone in management. I do n't know what people in management do all day, but they certainly to not concern themselves with customer care/customer relations. No matter how many times I called, I could not break through the gatekeeper of the first line of defense. the customer service rep. Clearly, they were afraid to escalate calls for people who had legitimate problems to those executives in offices with windows and a view of the beautiful BOA campus. To a " T '', and by rote, the answer I received from everyone was " that 's just the way it is '' / And, curiously, nobody from BOA could produce the back side of the check that was endorsed by XXXX XXXX XXXX. I am attaching two different correspondence to me where I requested a copy of the front and back of the check. Both times they could only produce a copy of the front of the check. Now, I am certainly not a banker, but I am a XXXX XXXX who keeps copies of every document, front and back. But this would elude BOA 's technical abilities? XXXX XXXX, 2017 I again called BOA and they invoked the " legal '' clause, saying that legally, they had until XXXX XXXX to deliver the funds. Today is XXXX XXXX. No Funds. No communication ( ever, ever, ever, from BOA. It makes one wonder what they are hiding.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation