Consumer complaint received 2016-04-13
Company: GLOBAL CLIENT SOLUTIONS, LLC
State: CA
Product: Other financial service
Sub-product: Debt settlement
Issue: Fraud or scam

Complaint:
Since XXXX XXXX XXXX XXXX XXXX I have had fees taken out of my bank account totaling {$2600.00} by Global Client Solutions ( I read CFPB took action against them ) for debt settlement services to help me settle a debt with XXXX XXXX XXXX bank and for credit repair services, which were never provided. 

This company obtained my information without my knowledge from XXXX XXXX a company that was helping me negotiate down debt as I was unemployed. I stopped hearing back from XXXX XXXX in XXXX and whenever I called I was transferred to XXXX XXXX XXXX Global Client Solutions/ XXXX/GCS/ XXXX . I was advised that the credit card account was so delinquent that I could go to jail or end up with hundreds of thousands in lawyer bills, but that I should n't worry as their company would help me. I believed them I was unemployed and vulnerable. Throughout the year I have asked for evidence of letters sent to the banks/credit card companies, I am told it can take up to 36 months, they get angry and get agressive on the phone, put me on hold to speak to a manager and they are never available when I keep pushing for evidence, many of the calls I made they claim have not existed ( even though they say each call is recorded ). I was also told that none of my paperwork from credit card companies/ credit reports and documents I sent them were received and I sent these several times, which has apparently delayed them getting a faster response from the credit card companies. Recently I put a stop payment on my account XXXX XXXX, as I finally realized they were committing fraud when I was sued directly by the credit card company XXXX XXXX and their XXXX XXXX law group in XXXX XXXX XXXX. I got legal advise regarding this during which my contract with Global Client Solutions was reviewed and it was confirmed that Global Client Solutions was committing fraud. I was advised to look for a lawsuit to add my name to so that I could see if I could recover this money, but meanwhile settle directly through the bank 's lawyer 's XXXX XXXX XXXX to avoid additional legal problems. When I called the law office I was told that a lawyer was representing me, I did not hire a lawyer, I told them that, but I was told they were only allowed to speak to him, all I could get was his name XXXX XXXX XXXX XXXX. I finally found this man ( XXXX XXXX, could not find his XXXX XXXX ) and when I called I was told he did not know who I was and that he was in real state! he was not a real lawyer, finally the law office allowed me to write a letter to say I was representing myself so that I could settle my debt and stop the lawsuit from happening. They were able to accept {$2000.00} in order to settle my account with the company. I no longer have money to get me by until I am employed. I have had irreparable damage done to my credit score, lost even more money, was sued, and suffered emotionally a great deal due to this. 

This company is still in business and they keep calling me to get more money from me since I placed the stop payment via my bank. I want to avoid this from happening to others like me, please help. This week when I spoke with Global Client Solutions I was told that if I pay them to reactivate my account they will give me the lawyer 's information that will represent me, they also say that to get my money back I would have to pay them again to reactivate my account. I demanded evidence again to show what they did to help settle my account with XXXX and again they said that I would have to pay them first to reactivate my account. I hope you can help add me to the lawsuit that you placed against them so that I can recover my money and help repair my financial problems. I am unemployed and I do not know what to do. Thank you my email is XXXXXXXXXXXX my number is XXXX. My address is XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX

Company response to consumer: Closed with explanation