Consumer complaint received 2021-08-12
Company: ALLY FINANCIAL INC.
State: MO
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I am not going to deny that Ally Financial helped me in the past when I found myself in a financial crisis. After losing my job on XX/XX/XXXX, I managed to pay the installments of both vehicles up until XX/XX/XXXX. During the pandemic, Ally was supposed to give me 90 days extension on both of my vehicles. My XXXX XXXX was covered but they failed to do it on my wife 's XXXX. 
Collectors from said financial institution called me unstop and no matter what I told them they kept stressing me out daily. None of the collectors did their job properly because threats about taking my vehicles were constantly made and I had to repeat myself over and over because they did not put notes in the system about my prior communications and every day, different person kept calling me. 
In XX/XX/XXXX, I got into a very heated argument with a collection representative who would not understand that I did not have the money and I even told him that I could give him a check but it was not going to do the business any good since I did not have the funds in my checking account. The conversation got so intense that when he mention that he was coming to get the XXXX because it was so far past due, I lost my head and told him that if he was to put one foot in property, I was going to kick his behind. I proceeded to call Ally to complaint about the collector 's attitude, I was told by a supervisor that she will take action and promised me that it will never happen again. The very next day in the morning, he called me again I hang up on him. 2 or 3 days later, the XXXX got repossessed and I received a call from a XXXX area call number and when I answered the person on the other side just giggling, and I am almost positive that it was him that called. 
I have spoken with, who I thought was a professional person, all I know that her name was XXXX, who also question why the extension was not applied to the XXXX. After I mentioned to her that I did the math for both vehicles and I was just amazed that that the interest rate in both vehicles were so high and the term of the loans were so long and that so far I payed between {$30000.00} and {$40000.00} for both cars, she sent me a letter practically putting all the blame on XXXX  XXXX, since I signed the contract with them and they had nothing to do with it. After that letter, my accounts were taken out of the system so I could not make a payment on line, they erased most of the important email communications, thank God a got copies, I could not use the internal mail to present to them my concern, presenting some system error, I recorded that on my phone. Called XXXX and left a message asking her to provide me a copy of the lawyers letter, since my briefcase was stolen, they never responded and I was not aware that I was supposed to be in court on XX/XX/XXXX because I was being suit by Ally, papers were never served, and my understanding was they were supposed to do the whole process again and here I was waiting to be served and this is the last drop in the glass, they repossessed both of my vehicles putting in jeopardy my wife 's and my job. 
I HAVE DONE EVERY SINGLE THING POSSIBLE TO NEGOTIATE THE CONTRACT WITH THIS FINANCIAL INSTITUTION AND THEY DECIDED NOT TO ANSWER TO ANY OF MY REQUEST. It was not that I did not want to pay, I wanted to re-negotiate the contracts because I was not about to pay close to {$80000.00} for both vehicles and they would not do it. 
After reading your report of the examination done by CFBP and the Department of Justice ( DJ ) filed on XX/XX/XXXX, now I understand how Ally works manipulating the system and violating Section 701 ( a ) of the ECOA in coordination with the dealerships and targeting XXXX American, XXXX  and XXXX consumers, who have to pay higher interest rate in a longer term contracts. 
Furthermore, I was researching the internet and Ally is also had law suit in Missouri where they have to pay a large amount for illegal repossession of vehicle and collection procedures. 
With that been said, I am reaching out to you for your assistance and asking to please look into my case, hoping there will not be other consumers affected as I am right now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief