Consumer complaint received 2017-09-05
Company: WELLS FARGO & COMPANY
State: TX
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Hello, My name is XXXX XXXX I am reporting a recent issue I have had with Wells Fargo and my student loans I have through this company. I have two student loans through Wells Fargo. I took out one loan in XX/XX/XXXX to attend XXXX XXXX University of XXXX, and one loan, I took out around XX/XX/XXXX to attend XXXX University.  I have attended a few different universities from XX/XX/XXXX to XX/XX/XXXX. I have always had my loans deferred or made payments after six months of not attending any college until I started classes again. I have never had any issues with Wells Fargo until the year of XX/XX/XXXX I had been out of college for more than six months, and I fell behind on making payments for my student loans. Around XXXX or XXXX of XX/XX/XXXX, I received at least 50-100 calls ( 1-3 calls per day ) from Wells Fargo harassing me about making payments on my account. I finally worked out a payment plan with Wells Fargo, and I was informed that if I had made so many payments up until the date I started classes at XXXX University, Wells Fargo would defer my student loan payments once again while I was an active student. I caught up on enough payments to allow the deferment of my student loans. I was informed that I had to fill out a deferment loan paper and have the university sign it by a certain date so that Wells Fargo could initiate my deferment once they knew I was enrolled at the university. I did n't have to fill out this form in the previous years of attending different universities. In the previous years, I would call and inform Wells Fargo that I would be attending a university on a certain date. They would add a note in my file stating where and when I would be an active student, and they would automatically defer my loans once they check the National Student Data Registry. I had XXXX fill out the student loan deferment form that they and I signed stating that I would be attending XXXX in the years XX/XX/XXXX. This form was faxed to Wells Fargo by the college before the date it was due. Wells Fargo stated that they would not accept it, because the graduation dates were not on the form. I had the college re-fax the form again with the anticipated graduation dates and a representative from Wells Fargo claimed they never received the form, and I had the college fax the form once again. By the time Wells Fargo conveniently received the form, they clamed that it was too late to be accepted and they refused to defer my loans. My loans were eventually discharged completely, and every time I called Wells Fargo to have them send me " old deferment forms '' or past deferment information on my loans, they claimed that they could not specifically send me this information. The only thing they sent me was old payment information that I did not ask for. They basically cheated me out of my student loan deferment based off of " missing graduation dates '' even though they received all of information from the college stating that I was an active student and that I was enrolled there. I have never had any issues with Wells Fargo before this, and this leads me to believe that they are covering something up with my account and that they deliberately found a reason not to defer my loans. I can not provide any documentation at this point, because they will not send it to me and refuse to send me specific information and forms. I will NEVER get a student loan or do any business with Wells Fargo again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation