Consumer complaint received 2016-05-03
Company: NATIONSTAR MORTGAGE LLC
State: MN
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Timeline of Events XX/XX/XXXX we met with XXXX XXXX of XXXX XXXX, and we began obtaining approval for constructing a home and buying a lot. We chose a modest split-level style in a modest suburb ( XXXX, MN ). When reviewing the construction loan, I noticed the high 7.125 % interest rate and I was assured that a high construction rate is normal, because the homeowners add a few upgrades and then refinance into a lower rate after the home is constructed. I clearly state that I would not be able to afford this home if the rate stayed at 7.125 %. I believed this was the procedure, because I had never constructed a home in my life. 
The home was completed XX/XX/XXXX with upgrades. When I was asked to sign the final paperwork, that 's when I was informed that my newly constructed home was not worth what I just paid for it, and because of that fact, regardless of the upgrades, I was not going to be able to refinance and get a lower rate. I again said, that I can not afford the high interest rate of 7.125 %. I was told that I was responsible for this debt and the bank would take action against me and foreclose. We had given up our apartment, my boyfriend ( at the time ), our daughter, and I had nowhere to live. I had poured all my money into this home. I did n't even have money to rent a place at this point. We decided to try and make the large payments. I believe it was around {$2000.00} per month. My boyfriend was in mortgages at the time, so he was promptly laid off and looking for work during this time, so we were living on my teaching salary. 

XX/XX/XXXX - XX/XX/XXXX We began to get behind on my bills, I also owned a second home that I was renting out at the time. The address was XXXX XXXX XXXX XXXX, MN XXXX. I was trying to negotiate with XXXX, so I could work with them on payments, because I was n't able to sell this house yet, and I was worried that we might end up having to live back at this house. We sold my boyfriend 's boat and borrowed money from family. I could n't see a way out of all this debt. XXXX abruptly told me that they were seizing the house and that I had to get everything an everyone out of the house. I believe I had a month 's notice. This did n't seem right to me, but at the time I was overwhelmed an upset. ( Years later I would receive XXXX settlement checks for about {$600.00} and a short letter stating that I was part of a class action lawsuit against XXXX because they were illegally foreclosing on homeowners. I lost thousands of dollars not being able to keep or sell that home. I knew what they were doing was wrong, but I did n't have the time, energy, or money to fight them. ) While they were seizing the home, I was considering filing for a chapter XXXX bankruptcy, because of all my debts. 

XXXX XXXX my bankruptcy was complete. Everything but my truck financed by XXXX XXXX XXXX and XXXX student loans were included in the bankruptcy. At the time, I included both homes because I thought I had already lost the home in XXXX MN, and I could n't afford the home in XXXX, MN. My relationship with my boyfriend was over, so he was not contributing financially to the household at all. I continued living in the home and at this time home loan modifications were starting to be done. I inquired about a modification with XXXX XXXX, but I was not able to get in touch with anyone and get a straight answer from anyone. I finally hired an attorney ( XXXX XXXX from XXXX, MN ) to help me contact the bank and after the bankruptcy I stopped making the mortgage payments. This back and forth communication went on until XX/XX/XXXX. XXXX XXXX finally said they would modify the debt for 5 years. The interest rate would start out at 3 %, then move to 5 %, and end up back at 7.125 %. XXXX XXXX also added on late fees, appraisal fees, their attorney 's fees due to the forecl

Company response to consumer: Closed with explanation