Consumer complaint received 2015-06-18
Company: BBVA FINANCIAL CORPORATION
State: AZ
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
BBVA Compass charged me {$300.00} plus overdraft fees based upon the bank 's servicing a levy that was illegal on its face. Background : I was an XXXX resident and residential property owner at all times relevant. I moved to XXXX in XXXX for two years to wrap up my father 's estate. Prior to XXXX, I had an account XXXX with BBVA Compass. Upon relocation, I did business XXXX with BBVA Compass up until XXXX. I closed that account because the location was very inconvenient. I did not have an account with BBVA Compass in XXXX. In late XXXX or early XXXX XXXX, I returned to my home XXXX. During my stay XXXX I properly registered my XXXX vehicles a XXXX. When I came back XXXX, I timely registered XXXX vehicles XXXX. In approximately XXXX XXXX, I took advantage of a " No Fees '' promotion at Compass to open a small " petty cash '' account. I opened with only {$100.00}. 
On or about XXXX XXXX XXXX, I received notice of a levy on the XXXX. That notice came from Compass Bank, although it had allegedly been sent to my deceased father 's home in XXXX. That property has long been sold. Although I had not lived in XXXX since late XXXX XXXX, the levy notice asserted that Compass had levied my account on the authority of the XXXX Franchise Tax Board for failure to register my XXXX for the period from XXXX XXXX through XXXX XXXX. I called the XXXX Dept. of Motor Vehicles and explained the situation. They withdrew the levy. See attached. I then forwarded that document to BBVA Compass. 
On or about XXXX XXXX, XXXX, I received notice that my account was levied on the premise that my other car, the SAAB, was not registered XXXX. Like the XXXX had been registered XXXX before the expiration of the XXXX registration. Moreover, the Saab had been XXXX by an at-fault driver on XXXX XXXX, XXXX. I again called XXXX DMV and Tax Board and, again, they withdrew the levy. See attached. I forwarded that XXXX withdrawal to Compass. I also called them, but they refused to take corrective action. 
I then received an " overdraft notice '' that my account ( which had approximately {$100.00} in it XXXX was negative {$280.00}, and I was being charged overdraft fees. I called Compass, but they stated that they had a right to do this because ( a ) the XXXX address on the levy was known to them, even though they acknowledged they had my current XXXX address ; and XXXX b ) they did business with XXXX and, therefore, they would honor the levy. This is illegal because ( a XXXX XXXX had no authority to levy me because they had no right to registration fees on a car that was registered in another state ( XXXX XXXX ; and ( b ) The error showed on the face of the levy as it listed a XXXX address that BBVA Compass knew or had reason to know was incorrect ; and XXXX XXXX XXXX XXXX has no jurisdiction over non-citizens in regard to registration of vehicles. Compass refuses to reverse or waive the alleged " levy handling fee '' and overdraft fees. This is wrongful and must be corrected. Thank you for any assistance you can offer. XXXX XXXX XXXX

Company response to consumer: Closed with explanation