Consumer complaint received 2015-04-28
Company: Ocwen Financial Corporation
State: NC
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
THE INJURY : Ocwen Loan Servicing , LLC ( OCWEN ) services my personal mortgage. OCWEN ( formerly GMAC Mortgage ) has serviced my mortgage since Origination in XXXX XXXX. 
In XXXX and early XXXX XXXX, I contacted the XXXX Credit Bureaus respectively regarding OCWEN 's incorrect trade line data. 
OCWEN is reporting XXXX MORTGAGES - I only have XXXX Mortgage ; which has never been transferred. 
OCWEN is reporting the Mortgage as CLOSED as of XXXX XXXX. 
OCWEN is reporting payments through XXXX XXXX - yet the Account shows CLOSED. 
Several Disputes and Reinvestigations were filed. The Updated Information did not change the Account status to OPEN. 

As of today, XXXX XXXX, OCWEN is reporting my mortgage in duplicate and as closed to the Credit Bureaus. 

On XXXX XXXX, XXXX I sent the Credit Bureaus the Verification of Mortgage and Credit History Letter I printed from OCWEN 's Customer site. 
On XXXX XXXX, XXXX I contacted OCWEN directly via phone to the Ombudsman 's Office requesting help to resolve the Credit Reporting Error that was still occurring. 
I was instructed to send a written request, which included copies from each Credit Bureau showing the OCWEN Account trade line. 

On XXXX XXXX, XXXX, I received written notification from OCWEN that " XXXX XXXX # XXXX was submitted to the credit-reporting agencies to report the line of credit as open ... It could take XXXX days for the bureaus to update their systems ''. 
On XXXX XXXX, XXXX I forwarded OCWEN 's letter with the AUD # to the Credit Bureaus. 
On XXXX XXXX, XXXX I contacted OCWEN notifying them the error was not corrected and I was still being impacted by the error as I was unsuccessful in refinancing my home because of the error ; nor would OCWEN refinance me. 
I stated that I felt " trapped by OCWEN ; because [ OCWEN ] wo n't refinance me ; and is telling everyone else I do n't have a mortgage to refinance ''. 
The corporate analyst I spoke with told me OCWEN had completed its ' obligation to correct the error as the XXXX '' was sent to correct. 

THE INSULT : The Credit Bureaus updated the OCWEN account to show 30 days past due based on updates received the week of XXXX XXXX. 
How is it that OCWEN can expeditiously communicate a late payment within 30 days ; yet has been unable to show my mortgage as an OPEN account after 60+ days and at least a XXXX attempts. 

I am unable to refinance my home because of the reporting errors caused by OCWEN. 
The Mortgage Account shows Closed - Negative Impact on FICO & BEACON score The Mortgage Account shown as XXXX Accounts- Negative Impact on FICO & BEACON score. 
The Date Open is incorrect as XXXX rather than XXXX - Negative Impact on FICO & BEACON scoreAs of today, XXXX XXXX, OCWEN is reporting my mortgage in duplicate and as closed to the Credit Bureaus. 

I need assistance to either get OCWEN/Credit Bureaus to report the information correctly ; or assistance in having the Credit Bureaus remove the incorrect information which is severely damaging any opportunity to refinance my home. 
I have attached copies of the request sent to OCWEN on XXXX XXXX ; which included copies of the OCWEN account from each Credit Bureau.

Company response to consumer: Closed with non-monetary relief