Consumer complaint received 2016-12-11
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: MN
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
i ordered a product, Phone : XXXX XXXX XXXX XXXX : XXXXXXXXXXXX URL : XXXX XXXX they told me to XXXX XXXX XXXX, XXXX, or XXXX. moneygram XXXX then i got an email, asking for another {$300.00}. 

Dear Client, Your package was registered for today delivery and is presently on transit reet transaction has been temporally deactivated due to the urgent need of a restriction stamp fee. This Caution ( REFUNDABLE RESTRICTION STAMP ) is needed in order to by pass all routine and checks as we proceed with your parcel for your delivery .So note that the RESTRICTION STAMP FEE is XXXX % refunded back to you upon delivery of your parcel. You have to pay a Refundable Caution fees of {$340.00}. Note better that this caution fees will be refunded back to you by our agent on duty when parcel is delivered.Get back to us to inquire about the present location of your parcel. * * ***REASONS FOR THE CAUTION DEPOSIT**** * ( 1 ). Following the USA Courier Commission ' Rules and Regulations on Courier Transportation and section 12 sub paragraph 2, " ... all Parcels being transported from One Country to another, through out USA and International must be fully Insured by an Insurance Cooperation at the state of Origin against any eventuality. * * ( 2 ). Following a compromise between the USA Aviation Complaint Commission and the USA Financial Commission, it was concluded that all mails being transported through USA from one state to another or international must obtain a Restriction Stamp and this restriction stamp fee should vary from one Package to another depending on Financial Value and contain of the Package. * * ( 3 ). We also wish to let you know, according to the US Price Determination Commission, the price for the Package ranges from ( $ XXXX- {$5500.00} ) From the above, the caution fee you are supposed to pay for your Package is {$1500.00} and your Parcel can be transported and delivered without any problem, Documents, medical prescription and wo n't be checked by the Enforcement Officers ( DEA ). * * Due to a good number of complaints by clients about this **Restriction Stamp, the Management of this International XXXX Service in collaboration with the US Courier Commission came out with a XXXX % Refundable * *Restriction Stamp, which provides for the following : * You are required to make the payment of {$340.00} for Restriction Stamp of your package which will be refunded to you once your parcel is delivered to the delivery address. * * WE HAVE XXXX PAYMENT OPTIONS FOR THE NATIONAL AND INTERNATIONAL RESTRICTION POLICY. BELOW ARE THE DIFFERENT OPTIONS WHICH YOU HAVE TO CHOOSE TO PAY FOR THE REFUNDABLE RESTRICTION STAMP OF YOUR PARCEL, SO IS EITHER YOU PAY FOR ; * * A ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS XXXX % REFUNDABLE TO YOU BY CHEQUE OR IN CASH AT YOUR DOOR STEPS AT THE POINT OF DELIVERY OF YOUR PARCEL. HERE, RESTRICTION STAMP GIVEN TO YOU WILL EXPIRES AFTER 5 YEAR* *OR* * B ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS NON-REFUNDABLE AND THE RESTRICTION STAMP WILL EXPIRE AFTER 10 YEARS. * * WE WANT TO ASSURE YOU OF THE SAFETY OF YOUR PARCEL AND ALSO THAT ONCE WE SHIP YOUR PARCEL TO YOUR DOORSTEP, THE RESTRICTION STAMP FEE WILL BE REFUNDABLE TO YOU UPON THE PICK UP OF YOUR PARCEL IF YOU CHOOSE TO PAY FOR OPTION ( A ). BUT IF YOU CHOOSE OPTION ( B ) THE MONEY YOU ARE GOING TO PAY WILL NOT BE REFUNDABLE. * ** This means you will have to deposit the sum of {$330.00} and {$15.00} for our service for which {$340.00} will be refunded to you at the point of delivery. 
Your package will be delivered to you at your delivery address by one of our delivery agents and the agent will also refund you the {$330.00} in cash. * *Mr. XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation