Consumer complaint received 2016-04-30
Company: BARCLAYS BANK DELAWARE
State: AZ
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
XX/XX/2016, I filed a complaint with FDIC. XX/XX/2016 FDIC sent me an email informing me of the following : " Based on our review of the issues you raise in your correspondence, we believe your concerns should be referred to the CFPB for assistance. We have taken the liberty of forwarding your correspondence to the CFPB at the address below. '' CFPB should have recieved the correspondence by now. I attempted to call CFBP today XXXX MST and the automated recording said CFBP was closed & disconneted call. 

My complaint is very simple : I refinanced my house, in the process the Mortgage company agreed to pay off my credit card accounts. I received XXXX checks from the mortgage company, XXXX check payable to Credit One Bank for {$640.00} & the other to Barclays for {$760.00}. 

Both of these financial institutions have the same mailing address with the exception of the XXXX. XXXX. I got the checks confused, I ended up putting the Barclay 's check in the XXXX mailing envelope and the XXXX check in the Barclay mailing envelope. 

XX/XX/2016 I brought this matter to Barclay & XXXX attention, since then XXXX has resolved this error however Barclay has been giving me the run around. I have contacted Barclays several times. I spoke to XXXX ; XXXX ; XXXX ; 2 XXXX supervisors ; & several Customer Service Representatives whom all told me they will look into it & someone from Barclay would call me back which never happen thus justifying all the calls I made to Barclay. 

These calls I made to Barclay started in XXXX through XXXX & Finally in XXXX. The last call I made Barclay in XXXX Barclay told me it would take 90 days for XXXX XXXX to return to return the check to the Mortgage Company. This is the same information they told me in XXXX, XXXX & XXXX. 

I suggested more than once for Barclay to write a check to the Mortgage Company & the matter would be resolved but Barclay said it would take 90 days. This matter has taken more time than what is to be considered a reasonable of time which is unacceptable. 

This means Barclay will take 6 months from the date I reported this error to their attention to which I have doubts. I can not understand why Barclay has n't written a {$640.00} check to the Mortgage Company. 

I am reaching out to CFPB for relief & expedite the return of {$640.00} Barclay has no business holding up due to their bureaucratic excuses. It should n't take this long for Barclay or any Financial Institute to return funds that is n't theres to the appropriate bearer of the funds. 

I no longer know what to do or who to reach out to. I have called Barclays so many time I lost count, I have spoken to several Barclay representatives, Manages, & Supervisors from XXXX through XXXX & all I got was the run around and delay tactics which is unacceptable. It has been more than a reasonable of time for Barclay to return funds they are not entitled to & return to its rightful bearer. My concerns & arguments are merely based on principle & poor business practices than personal. 

The purpose for paying off my credit card accounts was to improve & repair my FICO & credit scores with the Credit Bureaus however, the delay tactics & buracracy Barclay has implemented is impacting my credit score. If there is anything XXXX could do to expedite the return of the {$640.00} would be appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation