Consumer complaint received 2017-04-30
Company: Paypal Holdings, Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
- XXXX XXXX 2017 I got a call from Paypal that my account is canceled and that I will have a lifetime ban. <P/>- I inquired as to what the reason is. Did I violate any terms of agreement or did I misunderstand any clause. And if I was why did n't I get any notification about it or an email of such misconduct. <P/>- They said, it is a unilateral decision and that it can not be appealed and that I have no rights over their decision. <P/>- It was an unfair treatment to me as a customer. As not only do I retain the right to know if I did anything wrong, but additionally just because if some clause made me accept their condition- they can not mistreat me, discriminate and unfairly discontinue a financial service for which I was paying ; with consent, authorization or permission. Particularly, if I have not done any wrong. <P/>- Earlier they accused me of money laundering, after I provided all the documentation that their automated system had generated. They said the system read some suspicious activity and therefore it has blocked on its own- something that I have done. I explained the agent that me and my wife use Paypal friends and family transfer to transfer money to our respective bank accounts connected with it and then we pay our credit cards attached to our bank accounts. <P/>- On XXXX XXXX 2017 I had received an message from their message center that now on I will not be able to send friends and family transactions and that only paid transactions are possible and that I have to convert my account to Business Account, which I did and as a consequence of which they limited my account permanent. <P/>- On XXXX XXXX 2017, a day after my Paypal account was closed permanently. Paypal started withdrawing funds from the XXXX XXXX account that I had connected and entrusted with Paypal. Without my authorization, consent or notifying me they started withdrawing funds from my checking account. Amounting to {$1200.00}, {$570.00}, {$400.00} and {$59.00} accordingly. <P/>- Upon enquiry on my XXXX XXXX ( EST ) call with their agent XXXX she said that she has no info on it and that an agent may have misappropriated these funds. <P/>- I asked XXXX XXXX to stop payment since it was still in pending but they said it will only be clear if they were successful- on the following after system refreshes overnight. <P/>- On XXXX XXXX 2017 the funds were transferred to Paypal and upon my calling to Paypal XXXX XXXX ( EST ) Agent XXXX told me that there is no trace of this payment and that someone has created a fake account with my email address and that they may have my account number through which they have defrauded these funds from my XXXX account. The fact was that these were reversals of the past transfers I had made of my funds from Paypal to XXXX XXXX. And they were available in my XXXX XXXX before my account was closed- so only Paypal had the ability to misappropriate these funds as a merchant- there could n't have been any discrepancy possible. <P/>- Additionally, XXXX also asked my XXXX XXXX account as I had disconnected it from my Paypal account after the misappropriation- to avoid further damage. <P/>- After speaking to XXXX XXXX I called Paypal again since if these were indeed reversals without my authorizations- they should reflect in my Paypal account but they were not. I called at XXXX XXXX ( EST ) and asked about the invisibility of funds in my Paypal account, since if there were reversed by anyone in Paypal they must know the pending status. The agent declined to provide me any information and said he can not see anything. <P/>- I also asked for the email of any higher up or complaints or appeals or executive but they refused the existence of such departments and emails- asserting that only agents and supervisors make the full and final decision. <P/>- At the time of closure I had {$580.00} in my Paypal account and in the email I got- it said that I Paypal will hold my funds for 6 months or I can refund any transactions if I want. So I returned a transaction of {$500.00} back. <P/>- As I understand, since they could n't hold more than {$83.00} left- they are now targeting my attached XXXX XXXX illegally without my authority and are not disclosing while misrepresenting like on many occasions. <P/>- Later I found some email addresses of executive section, appeals and another XXXX, XXXXXXXXXXXX and XXXXXXXXXXXX but I received no response from them. The emails did not bounce back that means the messages are being relayed but either they are informed of these malpractices or they approve of it and refused to attend customers, respond to their queries and work within the ethical regulatory stands of any fair business practice. <P/>- Last but not least upon researching internet I found hundreds of hate blogs, XXXX and XXXX accounts and websites dedicated to disqualify Paypal from operating against the goodwill and protection of consumer rights. But despite coverage on XXXX, XXXX, XXXX, XXXX, XXXX  XXXX they are trampling customer finance rights like they are above the law. Are they another XXXX XXXX in making, are they going to burst the bubble like XXXX XXXX or XXXX XXXX and XXXX XXXX. That only time will reveal but Senate and Congress along with regulatory bodies must supervise, regulate and take charge of the situation before it create another dot com bubble burst. Only this time it will be Automated and Virtually based but Paypal has nothing on stake as all the accounts are linked to real banks and real currency. Not just numbers transferred here and there.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief