Consumer complaint received 2016-10-30
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I am writing this complaint to get help with the most bizarre banking experience I have even had. Two weeks ago my online account with Wells Fargo bank was suspended for no apparent reasons. I have been contacting various Wells Fargo departments including Loss prevention to find out about the reasons for such suspension. I stayed hours and hours over the phone to get detailed information about the issue but I was only told that my account is under review for 10 business days for suspicious activities. I kept calling during the two week period but received no explanation on the whole issue. Today I went to my branch in the city of XXXX, CA ( XXXX XXXX ) to get things straighten out and find out about the whole issue. To my surprise. I was told that my accounts with the bank are being closed including my credit card account which has been in excellent status. Again, I tried to get information and details about the whole weird issue but no information was given. I e mailed Wells Fargo asking about : - What is considered suspicious? 
- What activities were considered suspicious? 
- Who did these activities? 
- Why are my banking accounts being closed? 
- Why is my credit card account being closed despite my excellent payment history and responsible use of my account? 
It is worth noting that during my two week contacts with the bank, they kept verifying my information to make sure that it was me who is calling and my accounts has not been hacked and I assumed that the suspension issue was for my protection! It ended up that I was punished with no reasons given what so ever for the decision or the nature of the problem. 
I think I have a legitimate right to know the details of what is going on. The whole issue is frustrating and weird especially since no one in the bank is willing to provide information about what is going on. I request that my XXXX accounts ( checking + saving + credit card ) be closely reviewed by a senior specialist and full explanation is given on the issue. If the bank needs any explanation or have concerns on any activity, I am more than willing to provide all the details. Adopting a tight lip policy with no information given to me is really weird and unacceptable. The activities on my accounts are really limited and I find it very perplexing to stay on the dark on issue related to my own accounts, activities, and transactions. 
I expect Wells Fargo to officially notify me of all the circumstances surrounding this mysterious issue and decisions. Given the recent scandal and turmoil in Wells Fargo bank regarding fraudulent activities by its employee and possible identity thefts, I am entitled to know all the details regarding the nature of the suspicious activities on my account and the circumstances behind the decision made by the bank. I guess it does not make any sense to be a victim twice! The issue here is far beyond closing accounts : It is all about my rights to know the facts regarding my accounts with a bank that is struggling with suspicious activities and identity thefts acts by its employees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation