Consumer complaint received 2017-03-10
Company: Navient Solutions, LLC.
State: MI
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Don't agree with fees charged

Complaint:
Upon my XXXX completion in XXXX, I was slapped with a bill of {$110000.00} from XXXX, after days and hours of battling, I was forced to pay nearly {$500.00} of month, however I was struggling to keep up after a year. I decided to go back to school in XX/XX/XXXX for my XXXX and my loans where put on deference for being in school warned that I would have to take on further interest at various rates. Various rates? I asked and no one provided me with as straight answer other than my payments will gradually increase because they are in deferment. So I am being penalized for going to school to better my life and income? I thought by going to school I would increase my changes for a better job. I took my time with school because I was working XXXX jobs to keep up with bills. I took a semester off in XX/XX/XXXX to allow myself to rest from rigors of XXXX school only to begin to receive numerous calls from NAVIENT about my payments being late. I told them that I was only taking the semester off and I would be returning in XX/XX/XXXX. They did n't care they wanted their money. But I was n't done with the program. Finally, I went full blast to complete the program only to have an unfortunate medical situation in XX/XX/XXXX-XX/XX/XXXX and had to stop school once again. I had just been employed with a decent salary and trying to save money. Regardless, I will be finally done with grad school in XX/XX/XXXX only to have my loans go back to auto repay. However, I am told that XXXX of my loans have exhausted in school deferment in XX/XX/XXXX while the rest will come into play in XXXX. The interest rates have ballooned my entire loans to almost {$190000.00}. {$80000.00} of interest in 5 years?? that 's another XXXX degree! I can not believe I must pay this off and since this is all private loans my options are low. Now I am regretful for even attending XXXX school. I made a terrible mistake of being in school altogether. I am very afraid as I am not sure what will happen this summer. I feel that now my XXXX degree is n't enough to help stave this daunting payment of $ XXXX/month. I called Navient months ago and they can not provide me any information of my eligibility of lower payment programs until my forbearance is over in XX/XX/XXXX. That is ridiculous because I tried being proactive and I should be able to know how much I am going to pay but yet they still want to raise my payments because of interest. I wanted to get some insight so I can at least plan my budget but I am not sure how much I will be able to pay. They informed me of having payment plans but I would have to wait to find out. I should be able to find out now?? Most of their reps are just people who take calls and get earfuls from customers and therefore they will tell you the basics but never actually work with you. They have all these departments that basically tell you the same thing which makes no sense. Their website is useless because all it does is to tell you to call them by phone. When calling them on the phone they tell you information is available online. I feel cheated that have accrued {$80000.00} of interest! My auto loan was n't on those rates and I was able to pay that off. I need help with this! These interest rates are no realistic to anyone. I just went to school to better myself not ruin life!! I can not believe this! I feel like I could lose my job or lose my apartment because of this! Please help!

Company response to consumer: Closed with explanation