Consumer complaint received 2015-07-12
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: Problem with statement of dispute

Complaint:
To the attention of the CFPB, Equifax has poorly handled my disputes and investigation regarding XXXX # XXXX. This account was illegally manipulated changed on manly occasions after each time I disputed inaccuracies and each time there has been a manipulation of dates, account history, status codes and payment history causing tremendous damage to my FICO score which has impaired my ability to receive favorable interest rates and revolving credit trade lines. There was never a proper investigation conducted since my original dispute on XXXX/XXXX/2015 and every 30 days after they responded that it was " verified '', and yet information was altered or change to make the inaccurate account even more inaccurate and confusing. This account is not reporting accurately and I never received a proper or consistent investigative result ... which violates US Code 1681 ( i ) -Procedures in case of disputed accuracy. In 15 US 1681i section ( 5 ) it states that 'If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall- ( i ) promptly delete that item of information, as appropriate, based on the results of the reinvestigation ; and XXXX ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Never once did XXXX violate the law in the way that Equifax is doing. They promptly added incorrect status codes and collection information to the account making everything far worse and more destructive than before. Then, they proceeded to change the dates of the accounts opening and closing, which were incarnate. Equifax added status code XXXX, and it negatively affected me as it was now reporting XXXX days late & collection simultaneously. This certainly proved to me that they were illegally updating and changing the account and NOT notifying XXXX of the changes, even though the changes were wrong. It was and is completely unlawful to add status codes and delinquencies to an account without notifying or being correct in the reporting and therefore as in Section 5 XXXX i ) they are required to delete this account. This account was paid in full, never delinquent and settled with XXXX Overpayments. It was a computer error that transferred XXXX and they have no right to report to my file, as I have never even had an account or payment history with them. I have reported XXXX to the Federal dispute department for furnishing inaccurate, illegal information on student reports without proper or legal authorization. Equifax is the only bureaus that has this account listed and has illegally updated it and reported it and now it has damaged my credit by XXXX plus points. They are conducting illegal and insufficient investigation and consider consumers stupid and gullible. An FTC attorney has been notified about their illegal actions and is ready to sue in the next XXXX days with the record of the CFPB and the disputed response carefully recorded along with all XXXX Certified Letters with return receipts requested submitted to XXXX XXXX XXXX, GA XXXX. Equifax is also guilty of deleting and reinserting inaccurate and incomplete information under section US Code 1681i section 5 ( B ) section ii.

Company response to consumer: Closed with explanation