Consumer complaint received 2023-10-18
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to provide an explanation regarding a specific issue that has arisen in connection with my credit profile, which relates to a debt associated with XXXX XXXX. I would like to emphasize that I do not own the debt in question, and I have made multiple efforts to rectify this situation, but unfortunately, it remains unresolved. 

I first became aware of this matter when I noticed an account linked to XXXX XXXX on my credit report. This account is connected to a timeshare agreement that was initially held by my ex-wife. My ex and I agreed that I would supply the down payment and she would maintain the monthly payments. I never agreed to be an owner. After our split, she did not hold her end of the bargain. The credit reporting agencies have informed me that this account will continue to be reflected on my credit profile until XX/XX/XXXX. 

To resolve this issue, I have undertaken several actions : 1. Communication with XXXX XXXX : I have reached out to XXXX XXXX to request information and documentation related to the timeshare agreement in question. Specifically, I have asked for the original documentation that bears my signature, which would serve to validate my ownership of the debt.

2. Contacting Credit Bureaus : I have also communicated with the credit bureaus to dispute the accuracy of this entry on my credit report. However, this has not yielded the desired outcome, as the item remains on my report.

3. Moreover, I wish to bring to your attention that the timeshare contract in question was charged off in XX/XX/XXXX. According to North Carolina General Statutes Section 1-52, which governs the statute of limitations for contracts, including timeshare contracts, actions must generally be commenced within three years from the date the cause of action accrued. Given that the charged-off date occurred more than three years ago, it is important to note that the statute of limitations, as per North Carolina law , has expired.

Despite my earnest efforts, I have yet to receive the requested documentation from XXXX XXXX that would establish my ownership of this debt. This lack of evidence supporting my involvement in the debt makes it crucial for me to seek resolution, as this situation could potentially affect my ability to secure a mortgage. 

I look forward to your response and a swift resolution to this matter. Your understanding and support in this regard are greatly appreciated. 

Item Disputed Agency : Experian Creditor : XXXXXXXX XXXX  Address : XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Acct # XXXX Action Details Charge Off Not My Account XXXX - Sent XXXX to the credit agency to investigate Certified mail receipt XXXX and delivered on XX/XX/XXXX. 
XXXX - No response from XXXX after 30 days. Mail letter to 2nd Notice to remove from credit file. Cert. Mail Receipt # XXXX. 
ACTION : Item Removed Check credit in XX/XX/XXXX for House purchase. 
XXXX Sent Dispute Letter Cert Mail # XXXX Delivered on XXXX but item remained on credit file. Neither XXXX on Experian were able to provide documentation of ownership. 
Final Dispute letter sent on XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation