Consumer complaint received 2015-11-03
Company: Paypal Holdings, Inc
State: NV
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Other transaction issues

Complaint:
On or about XXXX/XXXX/2015 I, -name redacted-, tried to transfer funds in the amount of {$1600.00} to my XXXX XXXX XXXX XXXX account number -redacted- from my Venmo account. I was messaged by Venmo ( and still have this message ) saying that this transaction was cancelled by XXXX XXXX XXXX XXXX. This turned out to be a lie. XXXX XXXX contacted me ( I still have the messages ) saying that the transfer process was never initiated by Venmo. What that means to me is that Venmo never even INTENTED for me to have my money. The reason why is for financial forensic investigators to find out, not me, and really is irrelevant at this point. 
On Venmo 's website, it says this about bank transfers : " If you received a notification from Venmo that your transfer to bank failed, the funds from the failed transfers to bank should already be back in your Venmo balance. '' This is also a blatant lie. Today is XXXX XXXX. 
Venmo 's site says that if you place a customer service request with them, they try to respond within XXXX hours. This is an egregious lie, because as of yet, I have only received an automated message saying that they received my request. As a business owner, it boggles my mind that a company which processes money transfers in the XXXX of dollars, only works XXXX hours per week, but I am starting to see why this is the case. 
On Venmo 's website, it instructs the consumer that if a transfer fails, it is most likely the fault of the consumer inputting their banking information incorrectly, so they should try to re-input their account information. This point is irrelevant, as in my checking account from the XXXX forward, Venmo, in an attempt to verify my account, on XXXX/XXXX/2015 withdrew {$0.00} from my account that I still have not gotten back, so from that transaction, one may be able to deduce that they had the right account and routing numbers to make the deposit of {$1600.00}, and at the same time precludes the notion that I gave Venmo incorrect account info. 
As I have previously stated, I have attempted to contact Venmo, however their hours of operation are severely limited, and also, and this is only conjecture on my part, but after reading the following Slate article, XXXX, I do not think that they even at all TRY to get back in touch with their customers, because this has already been proven more than once ( unless the media is involved, which is my very next step prior to class action ). So at this point, I do not need very many more people to start a class action lawsuit, I just need to file reports such as this one, to make sure I 've done all I can do to resolve this situation BEFOREHAND. At no time did I notify or attempt to notify Venmo or XXXX to cancel my transfer of {$1600.00} to my XXXX account. This transfer was cancelled without my knowledge, consent, or authorization. 
If any other information is requested from me that would be helpful, by all means please let me know, as I would love to handle this situation at the lowest level possible without utilizing costly legal representation and private investigative services for such an amount, however, I am quickly realizing that I probably will have no choice but to do so as a matter of principle and for all others going through this same issue, but do not know what recourse to undertake. I certify that I did NOT conduct Venmo transaction # XXXX for any type of business, commercial, or merchant transactions or reasonings. 
The following is quoted communique from Venmo to me. 
" AMOUNT $ XXXXXXXXDESTINATIONXXXXEXPECTED ARRIVALWednesday, XXXX XXXXYour transfer number is : XXXX '' XXXX XXXX , General ManagerXXXX XXXX, FraudVenmo, XXXX , New York XXXX

Company response to consumer: Closed with monetary relief