Consumer complaint received 2016-10-17
Company: JPMORGAN CHASE & CO.
State: CT
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
The following is my response to the JP Morgan Chase continued regurgitation of " facts '' that have no merit. I thank Senator XXXX of Connecticut for his attention to this ongoing problem with this institution. 
" Office of US Senator XXXX XXXX Re : Fraud Alert on Chase Mortgage Modification # XXXX Dear Senator XXXX : We thank you for your actions, continued interest on the above fraud alert and as promised will provide XXXX with an update, per our conversation this morning. 
Firstly, JP Morgan Chase ( " Chase '' ) response via the Consumer Financial Protection Bureau, to our fraudulent charges was received on or about XXXX XXXX, XXXX : dated XX/XX/XXXX. At best, Chase 's response was totally unsatisfactory, after more than a year of delays. Chase merely regurgitated their previous claims and left many unanswered questions. Furthermore, Chase has knowingly and intentionally showed bad faith in our discourse and need to come clean on the following unsatisfactorily-unanswered questions : 1. Chase claimed in their XXXX XXXX, XXXX correspondence that they performed XXXX home inspections during our mortgage modification process. Utterly false! 
2. Chase does not have proper systems in place to handle customers ' most valuable assets - their mortgage. During the mortgage modification process, I spoke with XXXX Chase Representatives and can document this. As a direct result there was absolute chaos and confusion. For example, I spoke with and there is faxed transmission on or about XXXX XXXX, XXXX, to XXXX XXXX, Chase Representative, about the confusion and payments for the verbal trial mortgage. He confirmed that there was no packet, no information on record sent on our verbal trial plan. Furthermore, he said there was no notification of any foreclosure on my account, and if there was any, he would advise that the modification be submitted again. 
Of course, Chase 's version is very different with claims of breach letters that we herewith request. My question is : if Chase can not be trusted on something as simple as their phantom claims of home inspections, why should we believe them in a Byzantine process where it took 2 years & XXXX of their representatives for just a mortgage modification? 

3. Furthermore, why did Chase employ a verbal mortgage system for the most precious transaction for customers? Could this be subject to confusion, misrepresentation, fraud and customer abuse? Is this verbal system still used by Chase and if not why and when was it discontinued? 
4. Example # 2, on the chaos and confusion of the verbal plan. Chase 's own senior representative, their VP, Assistant General Counsel, sent documentation to me on or about XXXX XXXX, to prove Chase 's case on their " mistake-proof-verbal mortgage. The documents only further embarrassed Chase in that their so call " approved '' plan would put us in default, even before we would reasonably receive proper documentation to start the plan. 
5.Chase 's settlement offer, shortly thereafter of {$15000.00} to resolve our case was an insult amount considering our loss through Chase 's incompetence, confusion, fraud and unconscionable charges to complete our modification. As a direct result, we promptly turned down Chase 's offer. 
6. We have heard repeatedly from reliable sources that Chase designed a verbal mortgage program to confuse customers & trigger foreclosures. The process was fraught with difficulty and onerous paperwork : multiple reps to virtually prevent paperwork to be completed " in good order. '' Most disturbing, we heard from insiders that Chase incentivized its staff to trigger foreclosures in the process because this was more profitable to the bank. The idea of incentivizing your own staff to defraud customers is vicious, illegal and intolerable at best. We stand by this statement that Chase paid commission to staff for each home foreclosure

Company response to consumer: Closed with explanation