Consumer complaint received 2023-08-31
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
To whom it may concern ; After several months of trying to get this issue taken care of with the proper channels and the proper procedures nothing is working for this company to follow the law or the rules set forth. It is my under when you dispute something on your credit report it suppose to be 100 % accurate or it cant be report. 15 U.S. Code 1681- Congressional findings and statement of purpose ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy. It is my strong belief that when I disputed these items they were suppose to investigate properly using e -Oscar electronic system to match what the furnisher said is not investigating., I don not consent to that investigation. 15 U.S. Code 1681a - Definitions ; rules of construction ( e ) information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. This goes back to the proper investigation which was not done, so my question how is this fair and equitable to me the consumer an natural person. 15 U.S. Code 1681b - Permissible purposes of consumer reports. There wasn't permissible purpose to furnish anything on my consumer report without my written authorization. 15 U.S. Code 1681e - Compliance procedures ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. There's information on my report hat is still inaccurate for me having these account still on my report is willful negligence on the behalf of this company. I have 2 auto account that are being reported incorrectly and inaccurately the account type is showing auto loan where there was no auto loan. " Loan is a money advance in exchange for a promise to rep-pay the money back over time plus interest. Most auto loan are originated when a consumer wants to re-finance or buy a car from someone who is not a retail auto dealer. A " credit sale " is a transfer of goods in exchange for a promise to pay for those goods, including any finance charges, over time and security interest in those goods. 

They are describing this account type as loan when in fact the alleged agreement is known by its governing laws as a credit sale. there's is no loan agreement in place. No goods or money have been " loaned " to the alleged debtor. It is a violation of the FCRA to knowingly furnish or report false information. but after I've said this this company has back a verified this account a accurate and it is mine how is that possible and its still reporting incorrectly. 

the account with the wrong account type are XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation