Consumer complaint received 2018-05-28
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Had an account with Nissan Motor Acceptance Corporation that went into a " Charge Off '' status as of XXXX with a balance of {$2600.00}. I contacted Nissan on XX/XX/XXXX and spoke to a gentleman by the name of XXXX about resolving the account. He advised that there was an offer to settle the account as " paid in full '' for 40 % of the balance, or {$1000.00}. My concern was how it would appear on my credit report because I was in the process of repairing my credit in anticipation of applying for a mortgage and possibly a new car. I advised that I did not want the account to show as " settled '' and asked if there was a way to have the " charge off '' status removed entirely. He stated that the only way that was possible is if I paid the balance in full instead of the reduced settlement offer. I confirmed with him again that if I paid the full balance that all charge off remarks would be removed from my credit file. He said that if paid in full I could call back with the confirmation numbers as soon as it was paid, and that they would update their file with the Credit Reporting Agencies by the end of the month, but that they could take longer to update it on their side, but that it would no longer say " charge off '' but only " paid in full ''. 

That day I paid the account balance in full as advised and called back to give the confirmation number to them as requested ( and instructed to do ) by the gentleman I spoke to. When I called back I spoke to an agent and advised them of what I was doing but she stated that the " Charge Off '' would not in fact be removed but would be left on my credit history. I told her of what I had been told by a previous representative, but she said there was nothing she could do so I asked to speak to a supervisor. 

A supervisor by the name of XXXX XXXX came on the line and I explained the situation. XXXX XXXX reviewed my account and advised that the charge off was correctly reported and would not be removed unless it had been reported in error on their part. I advised her of the information I was given by the first representative I had spoken to that day and that I had in fact recorded that call and could forward a copy of that audio to her for her to review, to which she replied " that's ok, we record our calls too ''. She said regardless of what that representative told me, the charge off would not be removed. 

I feel that Nissan misrepresented themselves in order to collect more than the settlement offer I received of 40 % with promises that they had no intention of honoring. Once they had their money and I fulfilled my end of the agreement, they had no desire to fulfill their end as promised and refused to do what they said they would do. They claim it was offered in error, but clearly that was not my error and they should be required to honor what was promised to me. 

I have the recording of the call where I was initially told the charge off would be removed if I paid the balance in full, as well as the call where I was told it would not be removed despite me paying the full amount and being told that by a Nissan representative on a recorded call.

Company response to consumer: Closed with explanation