Consumer complaint received 2017-08-13
Company: Experian Information Solutions Inc.
State: GU
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Trouble using the card
Sub-issue: Problem adding money

Complaint:
Date : XX/XX/XXXX Authorization Request Reference XXXX This is a authorization from me. I, XXXX XXXX authorize the person or the company to proceed and continue working on this matter above. This my complaint below. YOUR COMPLAINT AFFIDAVIT I, XXXX XXXX, the petitioner, witness, and representative for my wife XXXX XXXX stated that, I had P.O.A was uploaded on the complaint # XXXX by me including my driver 's license my wife 's ID card and copy of her social security number. I also stated that, I assist my wife because of her limited English and knowledge of our dispute with these credit bereua including, XXXX, XXXX XXXX, Experian, especially, the XXXX XXXX XXXX here on XXXX has had the major problem issue to report to the tree Credit companies above reported our incorrect social security. I do n't know if I made mistake, I can not locate the Complaint number above. I request the CFPB to send the POA including my diver 's license and the copy of my wife 's social security and her ID card to the 3 credit companies above to fix the incorrect information spell of her first name with XXXX, and to fix the last 4 digit of her social security including her last name if there is any inaccurate personal information with XXXX XXXX, and Experian as well. The spelling of her last name with Experian ( XXXX ) the correct is XXXX. the correct of her last for digit of her S.S. XXXX. I also request the 3 credit companies to fix my wife 's personal information so she will able to get better score on her FICO score Sent to company Status Sent to company on XX/XX/XXXX We 've sent your complaint to the company, and we will let you know when they respond. Their response should include the steps they took, or will take, to address your complaint. You should receive an update from the company within the next 15 days, and a final response within 60 days. Company still working Status Company response is in progress as of XX/XX/XXXX The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. COMPANY 'S INTERIM RESPONSE We received your complaint about the items in your credit report, and apologize for any difficulty you may have experienced. We are currently reviewing your complaint along with the information you previously submitted regarding this issue. We will follow-up with you within sixty ( 60 ) days from the date you submitted your request. Authorization needed Status Company responded there is an unauthorized third party on XX/XX/XXXX The company needs authorization from you to proceed with your complaint. We reviewed the complaint you submitted and sent it to the company for a response. The company has let us know that it needs authorization from you to proceed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief