Consumer complaint received 2017-02-25
Company: Nelnet, Inc.
State: MO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Having problems with customer service

Complaint:
I have Nelnet as my loan service provider. I was " assigned '' to them and had no say in the choosing of the company that would handle my XXXX loans. Others in my XXXX school class, who were " assigned to '' XXXX are able to get a 0.25 % reduction in interest by enrolling in autopay while in school and while in deferment ( Which is advertised on their website, confirmed by students in my class who have done it, and confirmed verbally by XXXX representative ). Nelnet tells me I can not enroll in autopay until 180 days of when my first payment is due. Nelnet says it is what federal regulations outline and even had the guts to tell me that NO OTHER loan service company offers this because they are all governed by the same federal regulation. Students in my class with XXXX are able to enjoy a 0.25 % reduction for 4 years on a XXXX loan while I am stuck with no option. This is easily and XXXX difference initially over the 4 years of school and after running numbers is a XXXX difference over 30 years of repayment! 
I have also contacted Nelnet requesting an estimated monthly payment for a XXXX 's loan to buy a house after XXXX ( 3 months away ). Nelnet says there is no written document they can provide because it is " future speculation ''. All my loan amounts are finalized and it is only simple interest left to accumulate. I have a XXXX ; XXXX loan that is in Jeopardy of not going through because they can not provide me with a written ESTIMATE! They kept referring me to the calculator on student loans.gov to print out for my lender but the lender needs a document directly from my loan service company. They wrote me one document but all it had was a standard table showing repayment for a XXXX loan, when mine is XXXX ... Yeah, you can guess the lender was n't able to use that. Again, I thought this was sketchy, so I called XXXX and they said they could easily draft a XXXX document showing a table for monthly payment amounts for the different loan repayment options based on the loan amount. I do n't get why things so easy for XXXX is NOT POSSIBLE with Nelnet. They keep referring to federal regulations that make it not possible but when XXXX is contacted they are able to do it. I feel I am stuck with a company that is providing me with no service other than keeping a tally of my loan amount and interest. They are providing no other service! 

I would like, if possible to have my loans switched from Nelnet to XXXX because XXXX is able to provide me with both thing I am requesting and Nelnet acts like they have never heard of such requests from students in similar situations. As a student with such substantial loan amounts I feel it is unfair and unnethical to have options available to some students and not to others while it is all left to chance to what company you are STUCK with. Both companies are held to the same federal regulations but the student 's and their loans are treated very differently.

Company response to consumer: Closed with explanation