Consumer complaint received 2023-10-23
Company: ProCollect, Inc.
State: NC
Product: Debt collection
Sub-product: Rental debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I had repeated calls from this company, and so on XX/XX/2023 I finally returned the several missed calls from this number, since they kept calling me, and I wanted to see who it was. The person who I spoke to on the phone on Saturday was extremely rude and her tone was terrible. She was talking over me the entire time that I was asking her to not talk over me while I explain my points, and also while I was trying to get information on why they were calling me and ways to resolve it to whereby they would stop calling me. Unfortunately, it never led to a resolution because the lady on the phone would not let me get a word in, and she was talking over me, she was very nasty with her remarks and when I requested to speak to someone else instead of her for assistance, she told me no she will not get anyone else to assist me. I had to end up disconnecting the call at that point, b/c she had terrible customer service. It left a terrible taste in my mouth and it put me in an upset mood as well. On Monday, XX/XX/2023, this company called me again, and the person who called me, seemed to be able to explain to me the reason for this company reaching out to me, and I proceeded to complain to the person who called me about the rep from Saturday. I even asked for a manager, so I can advise the manager, and put in a complaint on the employee that I spoke to on Saturday. When a so-called manager came on the phone, and I proceeded to explain to him about my terrible experience, and the unprofessional and terrible customer service and harassment I received from one of his workers, he proceeded to handle me in the same tone that the previous representative from Saturday had presented. He was talking very rudely and talking over me, they were calling me with false information, stating that I did not want to pay any money to a company and that I owed administration fees and a insufficient return fee. None of this is accurate information, and furthermore if someone was able to resolve this issue with me, I would not be complaining here today. They were raising their voices at me and I felt extremely upset, because this is not how you are supposed to be conducting business. This company, Pro Collect is super unprofessional everyone there is extremely rude, and that company should be shut down immediately. Everyone there deserves disciplinary action, and to be held accountable for how they are handling people when they call them. Furthermore, they should not have been calling me so many times, and secondly, they need to watch the way they speak to people, so I am reporting this entire company. I did not catch the names of the two representatives that I spoke to, but I am sure that it is on record, and the calls have been recorded I no longer wish to receive any type of communication from this company and I advise that they are banned from reaching out to me and I do not want to see anything on my collection report from them at all, because it is unlawful and I do not owe any debt. I have no knowledge of any debt. They were not able to resolve anything with me because they were too busy being very nasty towards me and it is unacceptable. So at this moment in time, I am reporting Pro Collect and they are located in XXXX Texas. Thank you for your assistance in advance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation