Consumer complaint received 2016-10-12
Company: FIRST NATIONAL BANK OF OMAHA
State: CA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
XXXX XXXX XXXX - XXXX ( " XXXX '' ) reduced my credit line and then closed my credit card account in violation of the implied covenant of good faith and fair dealing. Senior management at XXXX also misrepresented how my account would be handled and I believe this was intentional. Based on the circumstances I also believe this entire matter also constitutes an unfair business practice. The history is as follows : Last year I received a letter from XXXX dated XXXX/XXXX/15 stating that my account limit was being reduced to {$500.00} for reasons that included utilization, delinquency and balances. I was shocked both because none of my information had changed since account opening and because two weeks earlier I had just received a round of letters from other creditors increasing my limits in recognition of my " excellent '' credit history. Something was amiss. I soon learned that erroneous information was being reported by way of a false account history entry, which was deleted after making a cfpb complaint. XXXX sent creditors that had looked at my credit report updated reports as required by law. Nevertheless, several creditors, citing the same information as XXXX, reduced my credit lines to the balance making it appear as though I had charged to the account limit. I contacted XXXX in writing to explain but hearing nothing in response I telephoned and ultimately ( upon request ) spoke to a manager. In a very matter-of-fact tone and manner informed me that there was nothing he ( for XXXX ) could or was willing to do but advised me that the account would not be closed because of the additional negative credit scoring implications that would have. He represented that " nothing further would happen '' as the " account can simply just stay like that '' because the reduction to {$500.00} was how they handled these accounts. I further understood that the account would be eligible for the credit line to be increased again once their automated processes reviewed the updated history reflected in the scoring. At the time I explained I probably would n't be using the account much because it had a miniature limited and he said " that 's fine. '' I have since continued to maintain an excellent credit history with all my creditors, making large monthly payments in excess of the minimum due while utilizing my accounts for various promotions. Nothing changed with XXXX until now - I received a statement in the mail today which advised that my account had been closed, citing the same reasons as last year 's correspondence! XXXX clearly misrepresented the way they would handle the account and have damaged me by closing it ( a negative credit act by a creditor ). XXXX is damaging me by hurting my credit history ( and thus my score ), therefore adding to the very reasons they claim are the basis for their acts. My credit monitoring has no negative entries but I pulled all XXXX major credit bureau reports today and all three say there is no negative account information ( XXXX, no or none for negative accounts, collections or public records ). Even looking at XXXX 's own information my credit score is XXXX points higher! Oddly, their statement of today says they used a score from XXXX XXXX ( two months ago )?

Company response to consumer: Closed with explanation