Consumer complaint received 2015-05-12
Company: Valarity, LLC
State: AR
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
XXXX XXXX years ago when my son was born, XXXX hospital submitted claims to Valarity , LLC for XXXX bills as collections, within 15 days of his birth. Insurance picked up the bills and they were paid in a timely manner. In XX/XX/XXXX, Valarity XXXX LLC reported these XXXX bills as negative and outstanding collection accounts and I called and spoke with XXXX at Valarity ( repeatedly ) to have these removed from my account. I also spoke with XXXX XXXX at XXXX to confirm that I did n't owe these bills beginning of XXXX, and she said that they should be removed from my XXXX Credit Report and then had XXXX Hospital email Valarity , LLC explaining that these are not bills I owe and should be deleted. Valarity told me then that they were disputing these accounts with XXXX and I also submitted a dispute with XXXX myself. Within 3 days, XXXX of the XXXX accounts were deleted. I waited 10 days and called XXXX to look into another investigation on why the other XXXX were not being deleted and then I waited the recommended 45 day time period with XXXX while calling Valarity again to see why XXXX accounts came back as verified as true debt. At this point, I spoke with XXXX, a supervisor with Valarity , LLC frequently and she was supposed to be helping me get these accounts deleted. I submitted another dispute with XXXX and XXXX of the XXXX accounts were deleted within a week, but the final XXXX were again verified as true debt, only this time they were listed as " true debt collection, paid in full '' on my credit report causing a drop in my credit score! I called XXXX weekly, sometimes a XXXX times a week to get this matter resolved. She sent me out a letter from Valarity explaining I did n't owe the debt and said it might take up to XXXX XXXX for these last XXXX to be removed ( even though I reminded her that she and XXXX had both said if I never owed these debts that they would by law have to be removed immediately from my report and would take 24 hours to be deleted. ) I began a XXXX investigation with XXXX while it was still in the dispute process with them to have someone look into what was going on. XXXX XXXX, I called XXXX again to inquire why these XXXX debts were listed as closed and the status on my credit report had now listed these as paid in full as of XX/XX/XXXX for XXXX and XX/XX/XXXX for the other and these accounts now said true collection of debt. XXXX told me XXXX XXXX, that her manager would be calling me back right away to help me with this and took my number. No one called me. When I called Valarity a month later, an employee with Valarity told me XXXX was not in that day after taking my name, but when I hung up and called back, another employee transferred me to XXXX right away. XXXX transferred me to her manager XXXX, who assured me she would be calling XXXX herself, and then calling me back on Friday XXXX XXXX XXXX ). XXXX called me back on Friday the XXXX of XXXX and told me she could n't reach XXXX as they were closed by XXXX thurs but would be trying again and personally be handling this to get it resolved and would be calling me back later that day. She never called me back and at this point I feel I am being strung along for debt I do n't owe and never did. These debts are still listed as verified on my credit report.

Company response to consumer: Closed with explanation