Consumer complaint received 2022-06-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
this is my 3rd complain regarding bank of america unauthorized transactions i reported to bank of america on XXXX a total of {$160000.00}. the claim was denied on the XXXX after i was told they will investigate it and issue me temporary credit so i can stay open and pay bills that are due. my bank account has been cleaned out. i filled an appeal on XXXX the appeal was denied the next day. i appealed again on the XXXX it was denied the next hour. i asked them why are they denying my claim and i am on the verge of loosing business. they said i was sent 3 text alerts about unusual activates, i told them i did not get the alerts, fraud team said i responded to the alerts, yet i still didn't get them or respond to the alerts the manager i spoke told me if i can prove that i didn't respond to the alerts and fax it to them with another statement they will reopen to claim and issue temporary credit until they further investigate the claim. i logged into my XXXX XXXX XXXX account and showed sent them all the text messages incoming and outgoing and not one of these alerts were responded to by me. it does she the alerts were sent to my number but no outgoing message confirming the unusual activity was sent back to bank of america. thats because didn't receive the alerts. i showed them i have not been able to access the XXXX XXXX or my account. they keep telling me that i authorized the transaction or someone on the account did. well there is no one else on the account or had access to the card. i have no clue what to do because i cant get them to do anything. I get told something different every time i call. and your so called escalating the claim and the min i hang up and call back right away and ask the has my claim been escalated i get told the escalation was closed a few mins ago, so the term escalation in bank of america unfaXXXX practices means close the claim?? is that what the word escalation means?? i am telling you that my business is ont he line and i had to deal with a family member passing away on XX/XX/XXXX a car gets stolen from the lot on XX/XX/XXXX and i was sick in XXXX for 2 weeks and now my business bank account is drained out and i am getting told by the bank that my claim will not be investigated or honored and telling me that i am lying and i did authorize these transactions. lets not mention the fact that everytime i call in witch is daily since XXXX i get told something different every time i speak to someone. please help me resolve this before its too late. i am losing my floorplan companies and my customers need tags and title work done, i just received a little from the florida debt of revenue regarding taxes and that will suspend my tax id and charge me with criminal charges for not paying taxes because i have XXXX money in the account and my bank is not doing there job so please do not ruin my life its already tough enough. i need this fixed ASAP

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation