Consumer complaint received 2016-03-20
Company: WELLS FARGO & COMPANY
State: OR
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
IN 2013 I FELL ILL REQUEST A FORBEARANCE OF A ONE YEAR PERIOD FROM WELLS FARGO DUE TO THE LONG WAIT TIME TO GET MEDICAL TREATMENT AT THE VA. THEY LOST MY PAPERWORK NO LESS THAN 9 TIME AND WERE DUAL TRACKING IT THE ENTIRE TIME. I WAS TOLD BY A WELLS FARGO HOME PRESERVATION SPECIALIST AFTER I DO N'T HOW MANY CALL THE DAY THAT MY HOW WAS TO BE TAKE FROM ME BY THE COURT FOR NON PAYMENT THAT IT WAS APPROVED - WHEN THE PAPERWORK ARRIVED IT WAS FOR 4 MONTHS. WOW OKAY I CALL WELLS AND WAS TOLD THAT IT WAS AUTOMATIC RENEWAL AND THAT THE XXXX DUE AT THE MEN WOULD BE WAVED. I ASKED WHERE DID IT SAY THAT IN WRITING AND WAS TOLD EITHER SIGN IT OR THEY WOULD PROCEED WITH THE EVICTION SO I WAS LET WITH NO CHOICE BUT TO SIGN AT THE 4 MONTH POINT I RECEIVED NO NEW PAPER WORK ICALLED AND LEFT IDOT K OW HOW MANAY MSGS AND FILLANLY AFTER 2 MONTHS I GET THOUGH TO A PERSON IN THE MANAGEMENT DIVISION AND AT THE 10 WEEK POINT FATER WHEN IT WAT TO AUTO RENEW THE LOSS MIDAGION SECTIN GETS A HOLD FO ME AND WE HAVE TO NOW GO TO ARBITRATION ( IN WHICH I ADDRESSED THESE ISSUES AND THEIR REPRESENTATIVE WOULD NEITHER ANSWER NOR ACKNOWLEDGE THAT I HAD EVEN ASKED ABOUT IT. THE MEDIATOR COULD NOT GET A RESPONSE EITHER OUT OF THEM AND THEY WALKED OUT. HAVING SHOWN UP AND SUMMERY LEFT THEY TECHNICALLY FULFILLED THE MEDIATION AND WERE GIVE THE CERTIFICATE TO AGAIN START FORCCLOUSE ACTIVITY ). IN THE IN TERM I HAVE CONTACTED THE DOJ AND WAS TOLD THAT I HAD A CASE FOR PREDATORY LENDING AND DUAL TRACKING THAT MY HOME/CASE WAS GOING TO INCLUDING IN A FEDERAL LAWSUIT BEING BROUGHT AGAINST WELLS FARGO. HAVE N'T HAD AN UPDATE SINCE XXXX THEY ALSO TOLD ME THAT EVEN THOUGH WELLS WAS ACTING IN BAD FAITH THAT THE AMOUNT OF TIME IT WOULD TAKE FROM THEM TO GET IT TO COURT I WOULD BE ON THE STREET .. SO GET A PRIVATEATTY. I TRIED A TALKEDTO NO LESS THAN XXXX -XXXX DIFFENT ONE AND WHEN THE HERD IT WAS WELLS THE NOSAID NO ITHAT WELLS IS TO BIG AND WOULD NOT TOUCHIT I TIRED XXXX DIFFENT REFERAL SERVICES GO THE SAME RESPONSE. ALL THE WHILE SUFFERING FORM A TERMINAL ILLNESS WAIT FOR THE VA AND SSA TO DETERMINE IF I QUALIFIED FOR A PENSION ETC ( it was approved though both XXXX ) with XXXX minor XXXX children in the home to care for. and wells knew it I in violation of the XXXX ) .. finally after 28 months of back and forth va mediation failed short sales etc they finally look at it one more time because i have my pensions in place now they have an icome to work with.. here it gets good better i workiing with a approved loan modication rep thour hud and they submit the paper work and im told it willl take a mnimum for 4 months to get and answer ( witch i know is way out side of the time frame allowed ) i keep calling wells everyday for 2 and weeks and cant get a response back from my rep and told by others he is out sic but that the paper work is there and being processed the va says they ca n't get a response back finally i call wells management again and the doj and the inspector general 's office and my congressman 's office i get a phone call back that same day i gt a letter from the court that a summary judgment is being issued an by the grace of god the loss middleton finally calls me back the same dayalls me that they never received the paperwork. then they correct themselves say that they never got it back form legal and some one forgot to push the button and i have until XXXX to submit it its XXXX on friday and they have the eviction notice signed by the court i freak they double check and way that they found it it was entered in the computer but it never got transfer any accident back from the legal dept to them so they were suspending foreclosures ( at this point they have a summer judgement take my home ) they finally approved but it goes up to XXXX mo plus utilities total is XXXXmo we make XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation