Consumer complaint received 2017-04-18
Company: NCC Business Services, Inc.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I am filing this complaint agai nst NCC and   XXXX   XXXX  . I submitted a complaint against NCC an d Mountainside apartmments over year ago to which they responded but never actually resolved any of my issues. At this point I am now finally getting ready to sue as the account they are attempting to collect from me is illegal. I am also tired of having this damage my credit report when both NCC and  XXXX   XXXX  have failed to fulfill their obligations as required by law.     To bring you up to speed again on this whole situation, on  XXXX  of  XXXX  I reviewed my credit report and noticed that NCC had a collection on my report for {$1300.00}. I disputed the account with the credit bureaus on many occasions and the investigation results kept coming back as verified. After about 6 months I decided to take matters into my own hands. I hired a company to do some research for me on this account so I can figure out what the company was trying to charge me for.     On  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX  submitted a power of attorney to NCC. They claimed they never received it so it was re-sent on  XXXX   XXXX   XXXX . NCC never contacted  XXXX . so my representative had to call NCC on  XXXX   XXXX ,  XXXX  to ask for itemization of the debt. They asked him to e-mail the request in. On the  XXXX  of  XXXX   XXXX . called to confirm receipt of itemization request and NCC told him they had n't received anything.  XXXX  submitted another request on the  XXXX  of  XXXX  and followed up on the  XXXX .  Again NCC cla aimed they had n't received anything ...  XXXX  submitted another request and warned against this foolish stall tactic and confirmed on multiple occasions the location or e-mail address of the request. Again he submitted a request and gave them  XXXX  hours or a complaint will be filed. NCC did not comply..     Finally a complaint was filed against NCC to you.Only once the complaint to you was filed on  XXXX   XXXX  of  XXXX  did  NCC finally had a manager s peak to my representatives and provide an itemization. The itemization was wrong. not only were the charges frivolous, the itemization and records of  XXXX   XXXX  showed that errors over the history of the lease occurred on many occasions and I had to be reimbursed fees that they were overcharging me ... My representative reviewed the whole ledger and disputed the ledger with NCC On  XXXX   XXXX . He gave them 30 days to comply with F.D.C.P.A laws. 30 days passed and no response ... he tried calling again after 33 days and no answer or response to voicemails, same after 36, and finally after 40 days past the request for validation did they respond with a " corrected itemization. '' It still had mistakes on it.   Furthermore, they were trying to charge me for the remainder of a 60 day notice period or until premises were occupied per our written agreement.       XXXX   then attempted to contact NCC but the manager no longer responded to calls which was at this point typical of the agency. On  XXXX   XXXX   XXXX  finally called and spoke wit h Vice President   XXXX  and asked them to prove that the apartment was vacant for the remainder of the 60 day notice period. I had them ask this because I have family that resided close to the rental and they know that place was rented with in 2 weeks  after I moved out. The president even said he would have an answer within 24 hours. That never happened. It was n't until  XXXX   XXXX  that   XXXX   was able to get a hold of the vice president and that conversation went south fast.   XXXX   told me that NCC was just trying to bully me. As you can see, NCC is breaking multiple laws in trying to collect and credit report this from me and I am now finally ready to sue if this ca n't be resolved. Please look into this and their rogue collection tactics so that I can avoid myself time and money trying to fix something that should have been fixed in  XXXX .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation