Consumer complaint received 2017-01-25
Company: TCF FINANCIAL CORPORATION
State: MI
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
I purchased and closed on a condo on XX/XX/2016. I obtained my financing thru XXXX XXXX who was at that time working for XXXX. I 've attached his current contact info. XXXX never informed me that XXXX was being purchased by Chemical Bank, which purchase was in the news 2 weeks later. He sent me an email the day he left XXXX to go to XXXX XXXX Bank informing me of his move and that he was very upset with Chemical Bank. I believe, along with a couple of other Realtors who have done business with him, that he may have deliberately not passed along the appropriate info to spite them. That being said, I know that it 's ultimately the bank 's job to get things done correctly and legally. XXXX told me I was getting a conventional portfolio loan for the condo purchase ( {$110000.00} purchase price ) with a {$23000.00} XXXX Homestyle Construction Loan ( on PA ) attached for renovation. I had to go thru a ton of hoops to get my financing but finally got the clear to close a month after the original contracted date. We closed on XX/XX/XXXX at XXXX with a closing agent who had not previously seen nor done any work on my file so she was flustered making me the same. The contractor who was going to do the interior work on my condo was at the closing as well but he was not asked by XXXX to sign the Construction Indemnity Agreement which has created a ton of duress since he made a mess of my condo, left the job XX/XX/XXXX, refused to the lien waivers needed to receive payment and has filed a Notice Of Lis Pendens XX/XX/XXXX. Although the Construction Contract I signed states that I am the contractor, Chemical Bank has refused to give me any draws from my construction loan leaving me in financial squeeze play. Although the only person in Chemical Bank 's entire staff who I 've been told repeatedly has any say regarding my construction rider, XXXX XXXX, says he refuses to disburse any of my money has been saying it 's due to the contractor, I believe it 's actually due my {$23000.00} having been stolen/laundered or vanished by some other means or person. I 've repeatedly asked both the XXXX and XXXX where the money is/for accounting or deposit records but they both refuse to give them or any other info. I 've attached the Closing Disclosure, XXXX Settlement Statement and most recent Chemical Bank statement. I do n't have a GFE and XXXX XXXX claims he does n't have access to it. The CD and XXXX do n't match up. They have different purchase prices, {$110000.00} and {$140000.00}. XXXX has a construction holdback. The CD does not. Another title company said a Commencement of Construction should have been recorded but was not. There is not a broker statement in my package either. XXXX XXXX, my broker until last Friday, has financial interest in XXXX.. When I started asking questions about all of this mess, XXXX deactivated my business email account along with other necessary computer/electronic signing capabilities, thus hiding evidence of all the work I did to try getting this figured out and resolved, along with making it impossible for me to work. All of my business contacts and their info was in the programs. I sure am hoping you can help! Thanks in advance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation