Consumer complaint received 2015-11-02
Company: EOS Holdings, Inc.
State: GA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
Beginning in XXXX of 2015 my services with XXXX wireless was discontinued and a balance was due on the account for my mobile services only. My mobile number were ported over to XXXX and through my contract with XXXX they would pay the balance left on my XXXX XXXX account once I received a final itemized statement from XXXX XXXX which document that my services was disconnected. I contacted XXXX over between the months of XXXX to XXXX seeking an itemized statement showing the exact balance due. Beginning in XXXX XXXX sent approximately XXXX different statements with varying balances. When I requested a statement in XXXX XXXX sent me a packet with past bills that have been paid but failed to send m the itemized bills. Also between the months of XXXX and XXXX I spoke with XXXX XXXX about my bill and informed them that I would make small payments to keep my account from going delinquent or into collections until I received my final itemized statement. Instead of sending my statement XXXX sent my account to collections in XXXX. When I contacted the outside collections agency regarding my account they stated that XXXX uses them as a third party collection agency to collect on a debt and then explained that XXXX has charged off the debt. I explained my situation to the customer service representative and she stated that she would cease all collection efforts until further notification. She then reported to me that their agency does not report to the credit bureaus that XXXX does. I contacted XXXX and informed them that I never received my final statement so I can submit payment. They customer service representative referenced a large packet that was sent to me through US mail regarding all my statements with XXXX. I informed her that I only receive a packet with old statements dating back to XXXX 2015, I then made another request for a final itemized statement from XXXX which included the cancellation fees for both the mobile numbers and the tablets. Several weeks have passed and I still have not received the final itemized statement. XXXX XXXX XXXX, 2015 at XXXX I received a notification that XXXX XXXX XXXX a collections account to my credit report. I contacted XXXX XXXX who stated that they had no access to my account and the on XXXX XXXX, 2015 my account had been sold to Collecto Inc at XXXX. The XXXX XXXX customer service representative then confirmed that the final statement was not attached to the last mailed statement and agreed to send me a final bill via US mail again. She stated that it would be sent to me within 10 to 15 business days. Before ending the phone call she stated that once I receive the bill to call XXXX back. I then contacted the collection agency Collecto Inc. who reported to me that XXXX XXXX owns the account still and that they were the agency who reported the collections. Collecto Inc. reported that XXXX mislead me regarding the status of my account and stated that they never bought the account that XXXX still owns the account. They reported that XXXX uses XXXX different collection agencies to collect the balance and when one is not able to collect they continue to cycle the balance until XXXX agency can collect on the balance. Collecto Inc. Then asked me to submit a dispute to them regarding my issues with XXXX and not receiving my bill at Fax number XXXX. They stated that they will submit this information to XXXX. I then contacted the XXXX XXXX XXXX department at XXXX who then informed me that they no longer own the account, They stated that the account has been sold to Collecto Inc. on XXXX XXXX, 2015. They stated that a request to remove the collection notice from my credit reports must come from them.

Company response to consumer: Closed with explanation