Consumer complaint received 2017-02-15
Company: NATIONSTAR MORTGAGE LLC
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Applied for a HAMP Modification and was diened because of our NPV. Which We do n't understand and much detail was not explained. In XXXX we had the house appraised. The value is less than the amount of the mortgage in concern to income we had stability we were are now both working and we are also receiving rental income. We want to keep our and the modification is only way. Also to add They keep mention a modification with XXXX XXXX XXXX in XXXX, We did do a Modification with XXXX XXXX XXXX during the time that we had started XXXX XXXX with XXXX XXXX XXXX their was being accused of forgery and during that time we were making our payment and lawyer had contacted us advising us of a auction sale on the property, further after explaining to the lawyer that we were on a Modification with XXXX XXXX XXXX them not realizing they discuss the auction sale and then in re-evaluation the situation XXXX XXXX XXXX sold the loan to Nationstar Mortgage. in XXXX in to XXXX I had applied for a Modification with Nationstar which was approved failure on our POC in senting the docs and answering my e-mails which the XXXX XXXX payment no fault of our own. We were told that we need to reapply again. We thinking that we needed to re-apply because of the docs like paystubs, lease and taxes reasons were approved docs were sent into our Third payment into the modification we ran into hardship again, Our Tenant failure to pay us the rent for XXXX mos I XXXX XXXX was unemployed and being her mother caregiver being diagnosed with XXXX that XXXX to her bones. Which it was all explained to Nationstar in you had requested for assistance In XXXX were called advising us that with no restriction we can apply so we did I will attach all docs to support our statement. We need help I just did and NPV with the Making Home Affordable NPV Evaluation Results Based on the information you provided you may be eligible for a HAMP modification. 
Be sure to save a copy of the information below and share it with your mortgage servicer to discuss options available to you. 
Please note, XXXX provides only an estimate of a servicer 's NPV evaluation. While the NPV formula used is required to be the same as your mortgage servicer 's, differences in input data and other industry-related data may result in different outputs. 

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Print/save your results to PDF Email your results Read important information regarding NPV Calculator results obtained from this site Information Calculated For You For more information about the proposed modification, visit the Frequently Asked Questions. 
NPV Date XXXX Unpaid Principal Balance of the Proposed Modification {$220000.00} Principal Forbearance Amount of the Proposed Modification {$0.00} Interest Rate of the Proposed Modification 3.7501 % Principal and Interest Payment of the Proposed Modification {$900.00} Amortization Term of the Proposed Modification 480 months Information That You Provided Which best describes you? Homeowner Servicer & Investor Information Your Investor Other Your Mortgage Servicer Other Discount Rate Risk Premium 0 Homeowner & Property Information

Company response to consumer: Closed with explanation