Consumer complaint received 2022-10-19
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
my name is XXXX XXXX , I reached out to Wells FargoGood Morning this XXXX XXXX sending my written statement request for the 10 th time inquiring about my case XXXX in regards to the mishandling of my bank funds and in regards to the numerous complaints and concerns I have made in regards to mishandling my two Wells Fargo checking accounts my Wells Fargo everyday checking account ending in XXXX and my Wells Fargo prime checking account ending in XXXX on XX/XX/2022 I requested some assistance with my account not being correct according to my Wells Fargo everyday checking account and my Wells Fargo prime checking account XX/XX/20XXXXXX/XX/XXXXa large sum of my money was missing from both accounts after sending numerous emails with this concern with my XXXX statements confirming the large sums of money being missed I also addressed this big concern with my local Wells Fargo branch and spoke with the branch manager XXXX XXXX  who also observed the missing money the branch manager went through each transaction that was on each one of my bank statements and the large sums of money was still missing the Wells Fargo branch manager advised me to submit claims so that Wells Fargo can show accountability for the missing money assuming that that once recognized by Wells Fargo claims Dept the funds would be replaced because Wells Fargo has to honor there bank statements once I did what my Wells Fargo local branch manager advised  and after I had in writing requesting accountability for my missing money from Wells Fargo based on my Wells Fargo bank statements I received five different explanations none corresponding with the bank statements or transaction history three of these written responses sent via secure email all fasted on the same date XX/XX/202230 days after my numerous request taking the assigned Wells Fargo executive office case specialist by the name of XXXX XXXX there was no last name no contact email for her or phone number which is supposed to be my Wells Fargo executive office case specialist from the Wells Fargo executive enterprise complaints management office took not even 10 mins to research and investigate my major concerns the letters were dated XX/XX/2022 time was from XXXX XXXX  until XXXX XXXX after hours not even ten minutes like this large sum of money that I received from a settlement was missing causing me to get evicted from my home loose my vehicles get my power lights cut off water cut off forcing me and my children and grandchildren to stay at a homeless shelter until a friend of mine let us stay with him until I get this worked out plans on me purchasing my first home erased no money for healthcare no money for my XXXX XXXX XXXX  my XXXX XXXX XXXX is heritary ranging from bottom number XXXX  top number XXXX  without my medication which I am in two XXXX XXXX XXXX XXXX XXXX XXXX also known as XXXX my family is pitching in to purchase this medication I cant get any government assistance because according to my Wells Fargo checking accounts I have a lot of money in these accounts I cannot prove to these agencies that I dont have these funds because Wells Fargo bank statements is soiled I cannot trump bank statements leaving me at the mercy of Wells Fargo so the mercy I get is flagged as fraud and suspicious debit cards deactivated and online banking blocked this happened when I started inquiring about my missing money and submitting claims which would force an investigation to see where this missing money is at this present time lost and prevention fraud Dept has a block on both my Wells Fargo checking account my Wells Fargo checking everyday account and my Wells Fargo checking prime account since XX/XX/2022I had no means of making any Wells Fargo transactions my accounts were blocked online banking blocked debit cards deactivated and block I was in shocked I never received a letter email phone call from Wells Fargo fraud department lost and prevention advising me of this action o have asked still no explanation I have a clean criminal record I have a security clearance from the United States Dept of defense assigning me a cage number yo verify that my small XXXX XXXX  is sba certified and I can bid and perform government contracts I have been approved for a ppp loan and received forgiveness because I did everything I was suppose to with my ppp funds in order for the forgiveness I had to pass the invoice check meaning the small business administration a government agency performed the research to qualify and approve me for the forgiveness on XX/XX/2022 through XX/XX/2022 I was approved by Wells Fargo claim department after there investigation and successfully was approved for my claims that is the only record I have on file with Wells Fargo no suspicious actions no fraudulent actions my Wells Fargo everyday checking account states that on the date of XX/XX/2022 and XX/XX/2022 returned payments were sent back to the account by the merchant XXXX  also known as XXXX XXXX XXXX well I reached out to Wells Fargo no only requesting but paying for five stop payments for XXXX XXXX XXXX do yo unauthorized payments these stop payment request were made on XX/XX/2022 throughXX/XX/2022 two days before the unauthorized transactions were successfully made I advised Wells Fargo not to pay this merchant because I did authorize any current payments or future payments I did this on XX/XX/2022 Wells Fargo continued to pay this merchant unauthorized payments through the month of XXXX XXXX and XX/XX/2022 in the sum of XXXX  I have attached the proof of the stop stop payment request paying this merchant after Wells Fargo approved two claims for me on behalf of this merchant due to unauthorized transaction that is crazy however after I started requesting investigation of my missing money Wells Fargo denied a claim on XX/XX/2022 for this merchant stating they did not think the transaction was unauthorized well how do Wells Fargo explain approving the same claim a month earlier for the same merchant for the same reason unauthorized transaction how can you approve and then deny same merchant same reason with five stop payment request on file 30 days before this transactions were requesting Wells Fargo not to pay this merchant I did everything right I submitted these stop payment requests 30 days before these transactions Wells Fargo still keep paying the payments didnt stop not even after I closed the account withXX/XX/XXXXXXXX XXXX XXXX and removed all banking information it didnt stop until the block was put on both of my Wells Fargo checking accounts everyday checking account and prime checking account this is my final request i XXXX XXXX am requesting in writing the reason why my accounts are handled by Wells Fargo fraud lost and prevention Dept the large amount of claims I submitted was on behalf of my money not Wells Fargo this was not a Wells Fargo credit card or I had a negative bank account these claims were on behalf of my money that was deposited into both of my Wells Fargo checking accounts everyday checking account and prime checking account and I want in writing the answer to where is the rest of my money I had large sums of funds deposited into both of my Wells Fargo checking accounts everyday checking account and prime checking account I have received numerous different explanations from the Wells Fargo executive office the case specialist XXXX XXXX  spent not even 10 mins on my case at XXXX XXXX  is that what Wells Fargo thinks of there customers especially customers that accounts are over XXXX dollars this is the treatment I get for trusting Wells Fargo with my settlement money..and then what makes it worse iam being treated like a criminal for no reason because I want Wells Fargo to take accountability for my money last I checked that what a bank financial institution does I had know idea that Wells Fargo did this to there members after this incident happened to me I found out that Wells Fargo has numerous class action law suits from there members and Wells Fargo publically admitted that they stole over XXXX XXXX dollars from there members lord if I knew this I would have never trusted Wells Fargo with one cent of my money I cant believe that Wells Fargo bank is still running if any other companies did these actions criminal charges would be brought up Wells Fargo operates like a XXXX skems  if iam spelling it right rather I get a written response from Wells Fargo iam reporting Wells Fargo s actions toward me to the federal trade commission and any other government agency I can report this act of crime Wells Fargo stole my money if I can I would press criminal charges against Wells Fargo I XXXX sure am going to try I compared Wells Fargo to XXXX skeam  because once the skeam is made aware of then the company cuts all ties with the person or company stop communication and disappears well sounds exactly what Wells Fargo done to me I havent received any more bank statements since my XXXX  bank statement the Wells Fargo customer service reps no longer have access to my XXXX XXXX bank statements nor my XX/XX/2022 bank statements which should not be any on the fact that as of XX/XX/2022 both bank accounts were blocked all debit cards were deactivated online banking was blocked so I had know why to make transactions if I wanted to like I said Wells Fargo needs to be in prison like any other conspiracy company the ceo of Wells Fargo who continue to steal money and not hold accountability for Wells Fargos members but have no problem paying for cheap labor in the XXXX  with employees not from the United States and have no clue of the United States laws and the United States of America federal trade commission policy and guidelines the protection that the United States of America provides for there citizens meaning they will tolerate a major financial corporation taking advantage of a hard working American citizen like me this money was for my tuition for XXXX XXXX iam sch to take the LSAT XX/XX/2022 I have been devastated to know that my life long dream of becoming an XXXX my never come true if I do not have the money for spring semester all my efforts and hard work to go back to XXXX as a drop out receiving first my high school diploma then going to XXXX XXXX XXXX XXXX as a pXXXX XXXX XXXX holding a XXXX of XXXX  doing this as a single mother with XXXX XXXXhildren having them all before my 21st birthday showing everyone that I can do anything and because I was teen mom didnt stop nothing showing my children that they were not a mistake but my motivation and then getting accepted to XXXX XXXX doing all this as a young XXXX XXXX female just giving Wells Fargo my background the same person that Wells Fargo currently flagged with there fraud department lost and prevention sorry to bust your bubble but this one is not a criminal or a scammer so for the final and last time i XXXX XXXX on this date XX/XX/2022 is requesting from Wells Fargo executive office and my Wells Fargo executive case specialist XXXX XXXX to please provide me in writing where my XXXX  dollars went to from my Wells Fargo everyday checking account and my XXXX in my Wells Fargo prime checking account my XXXX wire transfer done on XX/XX/2022by my attorneys bank XXXX XXXX XXXX and where is my XXXX dollars that was put into my prime checking Wells Fargo account on XX/XX/2022 all this is proven and documented on my Wells Fargo checking account statements for the month ofXX/XX/2022for the everyday checking account and the prime checking account this money is all shown on the bank statements once again XXXX XXXX on is date XX/XX/2022 time XXXX not XXXX  the reference number for my stop payment request made by me XXXX XXXX for merchant XXXX car card XXXX XXXX XXXX which is a credit card company transaction date XX/XX/2022 stop payment request reference number for this merchant is XXXX ref# second stop payment request for this merchant XXXX XXXX XXXX XXXX XXXX XXXX XXXX if you notice on my statements the transaction stated XXXX retry payment meaning they keep retrying for this unauthorized payment and without my permission Wells Fargo paid this merchant after my XXXX XXXX  paid XXXX dollars for 5 stop payment request due to unauthorized transactions I have attached my last bank statements screen shot of the stop payment request confirmation emails I also screenshot the transactions iam questioning about and demanding Wells Fargo bank to take accountability financially for there bank statements iam requesting that Wells Fargo bank honor there bank statements these are Wells Fargo bank statements by Wells Fargo Bank not acknowledging there bank statements sent to me through email also attached to my Wells Fargo online banking and also mailed to me as well as sent to my email via secure email by my login which Wells Fargo bank has deleted all communication to me from them via secure email however I saved every last one of them why would Wells Fargo delete all communication electronically to me why that is what criminals do and that is a action of guilt covering up any documented proof like a thief I have also attached the United States federal trade commission government agency so one of their officers can see one of my many written request after this email is sent iam reaching out to the federal trade commission and turning all of my saved documents proving my complaint and concerns asking them for assistance in getting my money back from Wells Fargo Bank next you guys will have to answer to one of them this has to stop Wells Fargo bank needs to be shut down and the ceo put in federal prison for robbing his or her own banks without a XXXX this is nothing but the actions of a common thief unlike Wells Fargo defamation of my name by flagging my checking accounts as fraud and suspicious without reason I have the proof to show that Wells Fargo stole my money starting with there own bank statements I would have reached out to my assigned Wells Fargo executive case specialist XXXX XXXX  but she never left and forms or methods for me to communicate with her other then this email and this XXXX XXXX XXXX number and if she would have took longer then 6 mins at XXXX she could have investigated this properly my contact number is XXXX XXXX XXXX  on XXXX  the XXXX XXXX XXXX XXXX from the Wells Fargo executive office sent me these messages and only my Wells Fargo prime checking acc XXXX  XXXX XXXX bank statement she altered the XXXX prime bank statement it has the same transactions as the XXXX  prime checking acc statement , and yet to send me my Wells Fargo everyday checking acc XX/XX/2022bank statement I have attached proof of the altered documents that is criminal , I want to know where is all of my deposit money in these acts prime and everyday Wells Fargo accts , and why are they holding my money and performing criminal acts to hide the fact that they stole my money , why was I flagged after I submitted claims to investigate or track my funds that was deposited into these Wells Fargo accts, why have I had four case specialists and know one has answered these questions and why are they changing my statements , by using previous transactions from previous statements , why isXX/XX/2022 transactions from the prime checking acc on the prime checking acc XX/XX/2022 bank statements what Wells Fargo is doing is criminal if any other citizen committed these cats they would be in jail why have you only sent my Wells Fargo everyday checking acc XXXX  statement XXXX and Wells Fargo prime XXXX XXXX  statement and Wells Fargo prime XXXX  XXXX statement and XXXX XXXX bank statements for the prime and everyday but you refuse to send me Wells Fargo everyday XXXX XXXXXXXX statements why are you blaming XXXX XXXX I ahve also attached XXXX XXXX  XXXX and XXXX  and XXXX  statements for XXXX transaction on prime XXXXXXXX XXXX statement XXXX XXXXh  transaction date XX/XX/22 is also on XX/XX/XXXX XXXX prime statement date XX/XX/2022 I want all transactions looked over from a federal trade commission officer on these statements please I do not trust Wells Fargo and I want criminal charges brought against XXXX XXXX  for performing illegal acts another question wells fargo fraud team deactivated and took control of these accts on XX/XX/XXXX blocking all access from me to make any and all kinds of transaction when I went into the branch on XX/XX/2022 the branch manager had to call the fraud dept in order to do anything so how could I have completed any transactions fraud dept is still over these accts I had to close acc dates , please provide proof of  XXXX atm transactions , how can I do online transfers without having access to online banking , and where are all of the online transfers dated from XX/XX/2022 through XX/XX/2022 from prime checking acc to everyday acc where is the only , you refuse to send me everyday checking acct statement forXX/XX/2022  and once again why did Wells Fargo case rep XXXX  alter bank statements and put duplicate transaction onXX/XX/2022prime checking acct bank statement  why , why was this done in XX/XX/2022 why did it take until XX/XX/2022 fro me to receive aug prime checking acct bank statements for XX/XX/2022 why was XX/XX/2022bak statements for prime and everyday checking acct sent to me before XX/XX/2022 bank statements and why do Wells Fargo customer service do have access to XX/XX/2022and XX/XX/2022 prime and everyday checking acc statements , why are you guys holding refunds sent from XXXX XXXX  and XXXX XXXX in closed acts why , why are you covering up the fact that you mishandled my money that was deposited by my atty by flagging me as fraud and suspicious what this reasoning all claims were for money I deposited into these Wells Fargo acts these was not a credit line or funds on a neg balance , all claims were in regards to my money and why was all claims submitted on XX/XX/2022 resolved on XX/XX/2022which was a weekend without proper investigation why did I receive three different letters about the resolution I have attached pictures of those letters and why was I charged over draft fees for an act that I had know access to use debit cards because you deactivated the debit cards and why did you continue to pay the merchant unauthorized funds merchant XXXXXXXX XXXX XXXX XXXX in the total amount of XX/XX/XXXX dollars after I submitted and paid for five stop payments processed on XX/XX/2022 through XX/XX/102022 and still paid this merchant all the way up toXX/XX/2022after approving two claims on my behalf for unauthorized transaction and then denied a claim after I was asking about missing funds , you guys denied a claim for XXXXXXXX XXXX this merchant for the same reason unauthorized transaction after having five stop payments on file for this merchant and two approved claims yet still you paid this merchant XXXX XXXXhree weeks after knowing this information that five stop payments and two approved claims supporting that any request funds from this merchant is unauthorized why did you pay them , and then deny my claim , you had know reason to pay this merchant which five stop payments on file and two approved claims for unauthorized transaction three weeks prior to you paying this merchant XXXX  the largest amount you have ever paid them this supports that fact that you do not investigate claims you make a descion with out merit , I have attached proof of that , reference number for the first stop payment request for XXXX XXXX XXXXXXXX XXXX  date XX/XX/2022 XXXX  I have also attached proof for that as well as the statement showing XX/XX/2022through XX/XX/2022 showing the stop payments charge on XX/XX/2022 everyday checking acct statement with these transactions it also shows XXXX retry payment proving authorized payments don't keep retrying for payments , I have also submitted proof that the first case specialist XXXX resolved my complaint in one day less then 10 mins , taking her every bit of 6 mins at XXXX to investigate and resolve my missing money problem

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation