Consumer complaint received 2017-10-12
Company: BBVA FINANCIAL CORPORATION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
I am unsatisfied with Compass Banks response. I have filed several complaints and have n't gotten the message clear to them. They do not understand that I was arrested for XXXX XXXX after being brought to the police station they had determined that I was sober. They then changed the charges to interfering with public duties. I was then taken to county jail and spent a week there until getting out. I then spent four days at a local hospital then taken to another hospital and did not get out until XXXX XXXX. Compass Banks information does not add up. XXXX wrecker service told me that the bank repossessed the vehicle on XXXX XXXX. In Compass Banks response they said that it was on the XXXX that they had repossessed the vehicle. Also when I did call Compass Bank I only got through to two different people. One person told me that it would be around {$1300.00} over the phone and another person said around {$1200.00}. I was unable to get through to anymore phone calls to Compass Bank every call would say phone system error and then hang up. My wallet was lost and I had no access to my bank account or credit cards. So how can Compass Bank expect me to pay them anything at that time that the vehicle was repossessed. Also Compass Bank claims that the car was sold at auction on or around XXXX XXXX XXXX. According to Texas state department of motor vehicles the car was sold on XXXX XXXX of XXXX. Compass Bank is also claiming that after they had canceled the GAP policy and Extended Warranty that the money from the refund was already credited to the remaining balance. They were refunded {$350.00} dollars for the GAP policy and refunded {$2500.00} dollars for the extended warranty that is a total of {$2900.00} dollars. Compass Banks info states they had sold the car at auction for {$10000.00} dollars adding {$10000.00} dollars and {$2900.00} dollars is a total of {$13000.00} dollars. The amount of finance was {$15000.00} dollars so if I minus {$13000.00} from {$15000.00} that would be {$1100.00} dollars. The monthly car payment was for {$270.00} dollars per moth so if we add {$270.00} dollars times nine payments that would be a total of {$2400.00} dollars. Yet I did pay extra on six different payments if I add all of the payments I had made that would be {$2600.00} dollars and I believe I may had made one more payment than that so I am being conservative with my statement I am unsure if the payment for XXXX of XXXX was drafted from my account. So {$15000.00} minus {$2600.00} is a total of {$12000.00} then if we minus {$10000.00} dollars that would be {$1400.00} dollars then minus {$350.00} dollars that would be {$1100.00} dollars then minus {$2500.00} that would be $ XXXX yes that would be a minus sign so this in proof that I do not owe Compass bank anything. They made money on this seems that they had made more money by selling the car at auction and made a higher profit than if a customer would make all the payments. Compass Bank made a profited more by doing this yet they expect me to pay them {$3300.00} dollars. I still have not received my prescription medication that was left inside the vehicle that was unopened and sealed from the pharmaceutical company. That costs {$1700.00} dollars I did state this in a few complaints that was not returned to me. Also a pair of eye glasses was left in the vehicle those also were not returned to me. I still do not understand as to why Compass Bank is wanting me to pay them. They even opened this car loan fraudulently the car loan was approved and opened on XXXX XXXX of XXXX without my consent and without my approval. I did not purchase the vehicle on the XXXX of XXXX. The auto dealership got the loan approved and opened the loan on the XXXX without my knowledge. I was also not going even going to attempt to buy this vehicle. I took a look around the car lot and then talked with a sales person they asked me for my drivers license saying that they needed to make a photocopy of my drivers license. I then leave the auto lot I then stop at a store I was like darn they kept my drivers license. I drive all the way back to the auto dealer and they were then closed. So I have to drive all the way back there the next day to go and get my drivers license. I was talked out of the rental car that I was driving they had an XXXX XXXX XXXX return. So then I 'm stuck there without a ride and without a rental car. I was n't even allowed to rent another car. I was pretty much forced into this. I DID NOT SIGN THE LOAN ON THE DATE THAT IT IS PRINTED OUT ON. THIS LOAN WAS OPENED UP WITHOUT MY APPROVAL AND WAS ALSO OPENED UP WITHOUT MY CONSENT. So Compass Bank allows auto dealers to open up car loans without the consent of the potential buyer or did the auto dealer pretend to be the buyer just to get an auto loan approved even though I was not there and did not even know that they had opened a loan. So Compass Bank do not ask me to pay you any money. If you would just contact the auto dealership and ask them about this. You have a much better chance of clearing up this matter by contacting the car dealer. I believe they that could very well be responsible for opening a auto loan in someone 's name without any consent and without any prior approval.

Company response to consumer: Closed with explanation