Consumer complaint received 2017-12-07
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
NATIONSTAR STILL HAS NOT COMPLIED WITH OUR REQUEST ... THEY ONCE AGAIN FAILED TO PROVIDE THE LEGAL PAPERWORK REQIRED FOR LOAN # XXXX. 

WE WILL ASK ONCE AGAIN FOR THE ORIGINAL, SIGNED LOAN PACKET WITH AN ACCURATE AND PROPER ESCROW DISCLOSURE. WE HAVE SEEN THE FRAUDULENT PAPERS OVER AN OVER AGAIN. 

IN CASE NATIONSTAR / NOW DBA MR COOPER IS CONFUSED, WE ARE ASKING FOR ESCROW DISCLOSURES, HUD/TRUTH IN LENDING STATEMENTS, AND ALL OF THE OTHER REQUIRED FORMS THAT ACCURATELY AND HONESTLY DISCLOSE THE LOAN AS REQUIRED UNDER THE REAL ESTATE SETTLEMENT PROCEDURES ACT ( RESPA ) IF THESE WERE COMPLETED INACCURATELY DUE TO ANY ERROR OF ANY KIND, THEY NEED TO BE COMPLETED AGAIN AND SIGNED BY ALL PARTIES WITHIN 30 DAYS. THAT SIGNED COPY WITH A PROPER DATE IS SUFFICIENT ALSO. 

HOWEVER ... SINCE XX/XX/XXXX THE ENTIRE EXECUTIVE TEAM AT NATIONSTAR/MR COPPER KNOWS THEY HAVE A FRAUDULENT LOAN HERE. 

WHILE NATIONSTAR/ MR COOPER WENT THROUGH THEIR ROUTINE BUSINESS PLAN OF CRIME AND THEFT FOR THE PAST 24 MONTHS, I HAVE SLOWLY AND METHODICALLY COLLECTED ALL OF THE DATA AND EVIDENCE NEEDED TO PREVAIL IN ANY CIVIL OR CRIMINAL COURT OF LAW. NO ONE WILL BELIEVE THE LOAN FRAUD, ESCROW THEFT, LOAN PAYMENT, THEFT, AND RAMPANT DISHONESTY WAS ISOLATED OR ACCIDENTAL. IT IS CORPORATE, SYSTEMATIC, PROGRAMMED AND INTENTIONAL ... DIRECTED BY CEO XXXX XXXX ... AND PROVEN, CONFIRMED AND SIGNED IN WRITING WITH THEIR OWN INK.. 

THIS ONE LOAN PAINTS THE BIG PICTURE ... NO $ $ $ IS TO EVER BE LOSTAND NO LAWS ARE TO EVER BE FOLLOWED. IN JUST THIS ONE LOAN WE HAVE WIRE FRAUD, MAIL FRAUD, COMPUTER FRAUD, RACKETEERING ( CREATING A FALSE NEED FOR A SERVICE WE NORMALLY WOULD NEVER NEED ), CONSTANT THEFT TO CREATE A CONSTANT, FALSE ILLUSION OF LOAN DELINQUINCY, AND MORE. 

WE HAVE ASKED FOR THE FOLLOWING ITEMS FROM NATIONSTAR AND THEY ARE REFUSING TO COMPLY SO WE WILL ASK FOR THEM AGAIN ... HERE ... IN WRITING., WITH CFPB COPIED ~ NATIONSTAR/ MR COOPER LOAN XXXX XXXX I AM REQUESTING IN WRITING .. THE FOLLOWING ITEMS # 1 A COPY OF THE ORIGINAL SIGNED LOAN PACKET, WITH WIND INSURANCE ON ALL DISCLOSURES, SIGNED BY ALL PARTIES. WE DO NOT WANT A 10TH COPY OF THE FRAUDLENT LOAN DISCLOSURES WITHOUT WIND INSURANCE. 
# 2 SINCE WE ALL KNOW YOU CAN NOT PRODUCE THESE DOCUMENTS, WE ARE REQUESTING IMMEDIATE LOAN CANCELLATION AND LIEN REMOVAL IMMEDIATELY AS REQUIRED BY FEDERAL LAW # 3 IN ADDITION, BECAUSE OF THE INTENTIONAL AND CRIMINAL ACTS WE HAVE ENDURED, WE ARE REQUESTING ALL MONIES RECIEVED SINCE YOUR EXECUTIVE TEAM WAS MADE FULLY AWARE OF THE FRAUDULENT LOAN, AND CONFIRMED IT, LOAN # XXXX, WE WILL SETTLE FOR {$30000.00} HERE. 
BECAUSE WE ARE PREPPING FOR LAWSUITS ... ... WE ARE ALSO REQUESTING THE FOLLOWING # 3 COPIES OF THE PHONE RECORDINGS OF MY LAST TWO PAYMENTS, WHICH WERE MISAPPROPRIATED AFTER I WAS TOLD THEY WERE BEING APPLIED TO PAYMENTS, INTENTIONAL THEFT BY YOUR BANK. TOTAL $ $ $ LOST TO WIRE FRAUD BY LYING ON THE PHONE IS OVER {$3000.00} JUST IN XX/XX/XXXX. 
# 4 COPIES OF MY LAST 5 CONVERSATIONS WITH XXXX XXXX, THIS WILL INCLUDE A REQUEST TO NOT STEAL HOUSE PAYMENTS FROM CUSTOMERS AND A CLEAR EXPLANATION TO HER AND XXXX XXXX OF THE FINANCIAL ILLEGALITIES. IT WAS ALSO A REMINDER OF THE NUMEROUS FEDERAL LAWS THRIR EMPLOYEES ARE KNOWINGLY BREAKING ON A DAILY BASIS USING FRAUD. 
# 5 IMMEDIATE REMOVAL OF PMI PRIMARY MORTGAGE INSURANCE OR ANY OTHER INSURANCE YOUR COMPANY HAS ATTACHED TO LOAN # XXXX # 6 ALL RECORDINGS OF MY CONVERSATIONS WITH XXXX XXXX # 7 A COPY OF THE VOICEMAILS I LEFT TODAY, XX/XX/XXXX, VERBALLY REMINDING THE EXECUTIVE TEAM AND XXXX XXXX OF THE LAWS THEY ARE STILL KNOWINGLY, INTENTIONALLY, SYSTEMATICALLY AND WILINGLY BREAKING. 
# 8 A COPY OF THE TOP 50 NATIONSTAR SHAREHOLDERS / A LIST OF THE CURRENT BOARD OF DIRECTORS SO WE CAN MAKE THEM FULLY AWARE OF HOW THEIR INVESTMENTS ARE BEING USED FOR THEFT, FEAR AND TERROR # 9 IMMEDIATE REFUND OF ALL ESCROW FUNDS AND A TERMINATION OF ANY PAYMENTS YOU ARE MAKING. 
IN ADDITION ... BECAUSE WE WILL BE SEEKING TO HAVE YOUR ENTIRE LEGAL TEAM DISBARRED FOR FALSE BILLING AND COUNTLESS OTHER ILLEGAL ACTS ... 
# 10 WE ARE REQUESTING THE IDENTITY AND CONTACT INFORMATION OF ALL ATTORNEYS INVOLVED IN THIS FILE / CASE, AND 3 XXXX XXXX, XXXX FLORIDA. NAMES ADDRESSES AND PHONE NUMBERS HERE

Company response to consumer: Closed with explanation