Consumer complaint received 2017-06-10
Company: Pinnacle Asset Management, LLC
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
My husband and I submitted a townhouse rental application at an apartment management company in XXXX XXXX 2017 in the state of XXXX, On the apartment rental application there was a lined area that encouraged the potential renter to add addition info about ones Credit History. I thought this was an odd request on the rental application, so I asked the Leasing Agent, what could this area of the rental application could be referring to, and the Leasing Agent said, " if you had bankruptcy or something like that you may want to put that down on the application. '' I complied, and submitted the application, however, 3 days went by and I then received a phone call from the Leasing Agent, she tells me that I did not qualify, because of something found in my husband 's background check ... ..in which she stated that she could not see any personal information on her system but for me to contact the " XXXX XXXX XXXX, she then tells me that I could not receive my deposit of {$200.00} back. I said " why not?, the Leasing Agent stated to me that I did not list any information down in that lined area of the application concerning my husband 's background and that a potential XXXX XXXX is the possible result of the denial of the rental application, in which I stated " there 's nothing like that in my husband 's background and we lived in the state a little over three years therefore, what could possible have been reported '' This conversation concerning the denial of the apartment/townhouse took place over the phone with the leasing agent. XXXX..Here 's the issue I have with this Leasing Agent and her Conversation with my husband and I with the initial visit ... ... .. <P/>1 ) My husband was not a financial contributor to this potential lease, So why was his Ss number submitted, For credit reporting purposes? The Leasing Agent, was told that and it was understood fully by her ... ... ... .. <P/>2 ) My husband did not sign or agreed to any background check ... ... <P/>3 ) The Leasing Agent stated that she could not see/ or had access to the background check of my husband? ... ... ... So Why the denial of the apartment? Who made the decision of denial of the housing? <P/>4 ) She took the {$200.00} dollar deposit for the apartment before I signed and completed the application. <P/>5 ) I compared two different rental application from the same management company ... and it appears that the lined area of the submitted application was altered or lined area was added to the application, is that legal? <P/>6 ) I am disgusted with this apartment management Leasing Office and I Want the Return of My Money, they are Predatory in their procedures and in communication. <P/>7 ) On the Actual XXXX XXXX Report letter/ Report, it states that " We do not make rental decisions and does not set the eligibility criteria for any property. " ... ... ... ... ... ... ... ..However, on the very next page of this report that Identifies the " XXXX XXXX Company 's Name, It states under my name and my husband 's name on his report, " The Property Screening Result : Application Result :, REJECT APPLICATE ... ... .So who makes the decision? It 's the " XXXX XXXX XXXX ... ... ..Another LIE on PAPER! <P/><P/>8 ) I called up the XXXX XXXX XXXX representative and He could not tell me from what source their information was coming from exactly, I pressed harder for an exact source and then I was told that " XXXX '' does a court reporting/background check. I stated to the representative, '' I never heard of a credit bureau do a criminal background investigation/ reporting ''. I WAS TOLD A BOLD FACE LIE! I have the actual XXXX XXXX Report copy, XXXX is not on it at all. <P/><P/>9 ) I WANT A FAIR HOUSING INVESTIGATION Concerning this " Apartment Management Company 's Practices, and an Investigation of this " XXXX XXXX XXXX 's information reporting data sources which should be TRANSPARENT to the public. <P/>10 ) I WANT THE RETURN OF MY DEPOSIT and CREDIT REPORTING CORRECTION MADE TO MY REPORT AND MY HUSBAND 'S CREDIT REPORT, ASAP!

Company response to consumer: Untimely response