Consumer complaint received 2022-07-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I was interviewing for a work from home position as Covid was at it's peak. The company, XXXX offered me a Customer Service Representative salaried position. Little did I know it was all a scam. 

The employer in disguise, mentioned I would be receiving a check in the mail for {$5800.00} which was to be deposited into my checking account and used to purchase laptop, computer equipment, etc. 
My immediate supervisor, XXXX XXXX XXXX XXXX sent strict instructions to transfer funds in various transactionsnso that the work from home equipment would be purchased for me. needless to say, the bank reached out to me that I had received a frequently check on XX/XX/XXXX and there was nothing they could do to make me whole. 
I followed all of the instructions I was provided by Bank of America like contacting XXXX, putting in a claim through them which is # XXXX XXXX XXXX XXXX. It was also recommended that I submit a police report of the theft through XXXX XXXX Police Department which I did. 
I received a letter in response to my police report from County of XXXX XXXX New York Police Department ( complaint # XXXX ). 
Which of the following were used in this incident? ( Check all that apply. ) Spoofed Email The XXXX transfers were as follows : # 1 : Transaction Type : Wire Transfer Transaction Amount : {$1000.00} Transaction Date : XX/XX/XXXX Was the money sent? Yes Victim Bank Name : Bank of America Victim Bank Address : XXXX XXXX XXXX, XXXX, XXXX  XXXX Victim Bank Address ( continued ) : XXXX XXXX XXXX : XXXX Victim Bank Country : United States of America Victim Bank State New York Victim Bank Zip Code/Route : XXXX Victim Name on Account : XXXX XXXX Victim Account Number : XXXX Recipient Bank Name : XXXXXXXX XXXX Recipient Bank Address XXXX None Recipient Bank Address ( continued ) : Recipient Bank Suite/Mail Stop : Recipient Bank City : None Recipient Bank Country : United States of America Recipient Bank State [ None ] Recipient Bank Zip Code/Route : None Recipient Name on Account : XXXX Transfer Conf # XXXX ; XXXX, XXXX  Recipient Bank Routing Number XXXX Recipient Account Number XXXX Recipient Bank XXXX Code : Transaction Type : Wire Transfer If other, please specify : Transaction Amount : {$1000.00} Transaction Date : XX/XX/XXXX Was the money sent? Yes Victim Bank Name : Bank of America Victim Bank Address : XXXX XXXX XXXX, XXXX, XXXX XXXX Victim Bank Address ( continued ) : Victim Bank Suite/Mail Stop : Victim Bank City : XXXX Victim Bank Country : United States of America Victim Bank State New York Victim Bank Zip Code/Route : XXXX Victim Name on Account : XXXX XXXX Victim Account Number XXXX XXXX Recipient Bank Name : XXXX, XXXX  Recipient Bank Address XXXX Recipient Bank Address ( continued ) : Recipient Bank Suite/Mail Stop : Recipient Bank City : Recipient Bank Country : [ None ] Recipient Bank State [ None ] Recipient Bank Zip Code/Route : Recipient Name on Account : XXXX Transfer Conf # XXXX ; XXXX, XXXX  Recipient Bank Routing Number : Recipient Account Number : Recipient Bank XXXX Code : Transaction Type : Wire Transfer If other, please specify : Transaction Amount : {$1000.00} Transaction Date : XX/XX/XXXX Was the money sent? Yes Victim Bank Name : Bank of America Victim Bank Address : XXXX XXXX XXXX, XXXX, NY XXXX Victim Bank Address ( continued ) : Victim Bank Suite/Mail Stop : Victim Bank City : XXXX Victim Bank Country XXXX United States of America Victim Bank State New York Victim Bank Zip Code/Route : XXXX Victim Name on Account : XXXX XXXX Victim Account Number XXXX XXXX Recipient Bank Name : XXXX, XXXX  Recipient Bank Address XXXX Recipient Bank Address ( continued ) : XXXX Transfer Conf # XXXX XXXX XXXX, XXXX  Recipient Bank Suite/Mail Stop : Recipient Bank City : Recipient Bank Country : United States of America Recipient Bank State [ None ] Recipient Bank Zip Code/Route : Recipient Name on Account : XXXX, XXXX  Recipient Bank Routing Number : Recipient Account Number : Recipient Bank XXXX XXXX : Transaction Type : Wire Transfer If other, please specify : Transaction Amount : {$500.00} Transaction Date : XX/XX/XXXX Was the money sent? Yes Victim Bank Name : Bank of America Victim Bank Address : XXXX XXXX XXXX, XXXX, XXXX  XXXX Victim Bank Address ( continued ) : Victim Bank Suite/Mail Stop : Victim Bank City : XXXX Victim Bank Country XXXX United States of America Victim Bank State New York Victim Bank Zip Code/Route : XXXX Victim Name on Account : XXXX XXXX Victim Account Number XXXX XXXX Recipient Bank Name : XXXX, XXXX  Recipient Bank Address : Recipient Bank Address ( continued ) : Recipient Bank Suite/Mail Stop : Recipient Bank City : Recipient Bank Country : United States of America Recipient Bank State [ None ] Other Recipient Bank Zip Code/Route : Recipient Name on Account : XXXX Transfer Conf # XXXX ; XXXX, XXXX  Recipient Bank Routing Number : Recipient Account Number : Recipient Bank XXXX Code : I submitted all the supporting documents to Bank of AmericaXXXX immediately and was told it XXXXould take up to 30 days to investigate. After waiting a long period of time, the bank denied and closed my claim with no recourse. 

I am out of work and desperately need the funds. Please feel free to call me at XXXX or email me at XXXX with any suggestions. 

Many thanks. 

XXXX ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation