Consumer complaint received 2017-06-26
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XXXX XXXX has an account at Chase Bank and has lived in XXXX XXXX since XX/XX/XXXX which he moved from XXXX XXXX and came to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, where he is on the lease since XX/XX/XXXX and pays {$590.00} a month through his XXXX account, which the payments are done online with his authorization. XX/XX/XXXX he went to XXXX XXXX in XXXX for a XXXX and XXXX, and then to XXXX XXXX XXXX on XX/XX/XXXX, which he authorized me to write four checks for {$600.00} for rent for XX/XX/XXXX, check for {$130.00} for the holidays, check for {$450.00} for household bills, and a check for {$600.00} for XX/XX/XXXX rent, all checks were authorized by XXXX XXXX and I, in the hospital, but could not sign, due to his XXXX, which I also had to sign hospital papers for him as his wife per XXXX XXXX. XXXX and I have know each other for 74 years, 22 years as being in a intimate relationship. Since XX/XX/XXXX XXXX and I have always had places together which he has paid half or all the rent. In XX/XX/XXXX XXXX and I had a verbal agreement that he gave me his Chase Bank account number and other financial information, and I was to pay the rent with his XXXX card every month and get ahead with bills and rent until he came home from XXXX XXXX XXXX. XXXX and I have never had financial problems, nor did he ever put me in any situation, that would make me in jeopardy of our living space for 22 years. On XX/XX/XXXX XXXX XXXX XXXX XXXX from health problems in XXXX or XXXX County per XXXX XXXX ( XXXX ) XXXX. which he mailed a copy to XXXX XXXX a XXXX XXXX on XX/XX/XXXX. Now there are numerous dispute charges on XXXX XXXX 's Chase Visa Bank Card from an unauthorized person, claiming to be XXXX XXXX online from XXXX, I believe that Fraud to Obtain Funds is being used on his account, after he XXXX XXXX, all the disputes are coming in after he XXXX XXXX. XXXX XXXX was XXXX and from XXXX XXXX his friend of 24 years, his XXXX  are in XXXX XXXX at the family home XXXX XXXX XXXX. So someone is using his account to dispute charges other than the person on the account that has XXXX XXXX. Now XXXX XXXX XXXX has put 3 pending charge backs on our online rent account, that pays for our rent each month, XXXX XXXX paid rent in XX/XX/XXXX for {$590.00}, and then in XX/XX/XXXX for {$590.00} and theXX/XX/XXXX of {$590.00} for rent and further months to get ahead in rent before he XXXX, XXXX XXXX knew he was XXXX in a couple of months and wanted to get the rent ahead, so I would be okay, I am XXXX XXXX XXXX, and I feel like I am being harassed and abused as a elder with XXXX XXXX. I feel like if these were legitimate disputes from XXXX XXXX, then why and how can it be done after he XXXX XXXX, disputes have to be done by the cardholder, and someone is using his account to gain funds back in his account, that he paid rent, 3-4 months ago. Some family member of XXXX 's is also disputing charges for a XXXX & XXXX bill, and also a XXXX & XXXX bill. All disputes are being done after he has XXXX, and this person needs to be stopped, because, it is putting me in financial hardship over bills that XXXX and I paid as a couple and living together with both of us on the lease, and paying other bills as a couple for 22 years. I have never had money issues with XXXX and our bills for over 22 years, and now that he has XXXX, his relatives are using his account to obtain funds, that they are not entitled to. Please your prompt attention is needed.

Company response to consumer: Closed with explanation