Consumer complaint received 2016-09-26
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Reinserted previously deleted info

Complaint:
I submitted a complaint last week. It took EQUIFAX less than 48 hrs to decide NOT to read my complaint including an attachment providing full details regarding the false & illegal reporting in my name. The following is what has taken place since I filed my complaint last week " Initial complaint " EQUIFAX has refused to investigate my dispute and refused to provide me evidence to support their claim to refuse to remove a collection claim in my name despite proving to them that I took the company to court where the judge point blank told the woman to stop harassing me, treat her customers right and to remove all remarks on all three credit bureaus reports.Despite me providing EQUIFAX a copy of the woman 's own written statement that she has informed them to remove collection account from my name, EQUIFAX continues for the third year in the row to refuse to remove the account. What does it take for EQUIFAX to follow the law and remove false reporting in my name? All they say that they have " investigated it " but refuse to provide me any type of evidence and documents, and completely ignore the written statement from the woman behind the claim to remove it '' End of initial complaint '' EQUIFAX response " Equifax has reviewed the complaint and its records. You did not list any specific items in which you are disputing. In order to properly address your concerns and assist you, you will need to provide specific details regarding items on your current credit file in which you disagree. Written confirmation has been mailed to you on XXXX/XXXX/XXXX. '' My response after receiving a response like that ; " I am so sorry you choose not to read my complaint in its fullest as I attached a letter from your client verifying that she told you to remove her claim back in XXXX but yet you choose to ignore your own client and illegally reporting items in my name. It is amazing the knowledge you can gain by actually taking the time to read what people give you. I strongly advise you to actually open the attached document, read it and then respond.If you still struggle reading the document which is written in XXXX please let us know so it can be translated. If you can not open attachment, you need to let us know. '' I look forward to EQUIFAX actually reading the attached letter from their own so called client in which the client states she informed EQUIFAX back in XXXX to stop reporting the claim and to remove it completely " I guess EQUIFAX believes they do n't have to follow the law even-though their own so called client has told them to stop harassing me and to stop reporting a claim. I have attached the letter again. Please do open the attachment that has ALL the information they claim they did n't receive. Furthermore the claim that EQUIFAX contacted me for further details is a lie. I would love to see prof of this claim. If EQUIFAX continues to believe they are above the law, then police will get involved and charges filed

Company response to consumer: Closed with explanation