Consumer complaint received 2017-08-14
Company: JPMORGAN CHASE & CO.
State: ID
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
XXXX XXXX, 2017 We received our Chase Rewards card statement this past Saturday. In XXXX, 2017 we paid the balance in full ( {$14000.00} ) within the due date period. The statement we received Saturday shows that we have an additional amount due of {$69.00}. Called customer service this morning to inquire about the charge and to ask that the amount be waived as we had paid the balance in full. Was informed that the amount was due in full. I talked with two individuals, the first a woman named XXXX, and then her supervisor, XXXX. I explained to XXXX that I couldnt find anywhere on the statement that Chase could charge the extra interest amount and that I had paid the full balance due before the due date. She explained that the {$69.00} was accrued interest from the last payment date and then explained that interest was charged if the account wasnt paid in full each month. I explained that this was not the issue and that there was nowhere in the statement that Chase could do this. Discussion proceeded and I asked to speak to an individual who could review this and give approval to waive the interest charge as there was nothing in the statement wording this type of payment would be required. She told me there was no one other than her who could handle that and she couldnt waive the amount except for an {$8.00} charge. At this point I mentioned that Chase introductory dialogue stated that my conversation would be recorded for quality purposes. ( wording similar to that, anyway ). I explained to XXXX that I was also recording the conversation and she proceed to explain to me that I couldnt do that as it was against Chases policy and if I didnt stop recording she was going to hang up. I asked her for the name, and address where I could send a complaint regarding what was happening. She told me to stop my recording, I again asked her for the same information and she hung up. Both Idaho and Oregon ( where the Chase bill was sent ) are one party consent States when it comes to telephone conversations, as I understand it. I did not have to inform XXXX about my intention regarding recording the conversation since I was party to the conversation. The fact that she told me that I couldnt record the conversation as per Chases policy presents an interesting dilemma. She handled that dilemma by hanging up, but not the request I made. This complaint is given for two purposes. There is nothing in the Chase statement which gives Chase permission to charge the additional interest when an ongoing balance is paid in full and Chase should not be allowed to charge that interest without a specific statement or without providing information regarding the payoff of an ongoing balance due. Second, while XXXX has the option of hanging up, Chase doesnt have the legal right to tell me I cant record a conversation and then refuse to give me information where I can proceed to get my problem handled. I have reluctantly paid the interest due as I have no choice but to do so without risking my credit rating, but ask that Chase reimburse me for the payment I made, as well as change the wording in the monthly statements to reflect their intention to require additional payment when situations such as we have happen. As a side note, I paid the interest amount by taking all the reward points accrued on the account. Think that Chase ought to give me those reward points back too. Thank you for you interest.

Company response to consumer: Closed with monetary relief