Consumer complaint received 2016-03-02
Company: EXPERT GLOBAL SOLUTIONS, INC.
State: FL
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
Original message sent to FCC that they asked for me to refer to FTC who then referred me to you, XXXX. 
I received a call from a friend of mine and a screen shot as well as the forwarded voicemail of an automated voice message saying " This is a message intended for XXXX XXXX and we are calling about a formal complaint that is being filed in their offices for a mis service ( not sure it was jumbled ) process date that was schedule XXXX XXXX XXXX. Press XXXX to speak with a live operator now or contact the office directly at XXXX. '' I called the number once she contacted me and the phone was answered by a man and he said the company name was " XXXX XXXX XXXX '' and that the calls were being recorded. He asked the phone number that was called and I gave him my friends and then he came back with my name and an address that I lived in back in XXXX and the last XXXX numbers of my social. I asked what this was in regards to and he quickly said that it was a courtesy call about a collections debt that they received in their offices. I asked for more information and he put me on a hold. When he returned he said that it had to do with a XXXX XXXX XXXX that I opened in XXXX and had not paid on since XXXX. He said that there was an outstanding balance of {$1200.00} and asked how I would like to take care of that. I told him that I would be contacting a lawyer. He quickly hung up on me. I called that same number back and it was the same voice again and then I hung up. I was calling to get the name that he gave as he answered. 
Shortly after this, I contacted XXXX XXXX XXXX and asked about any balance. They have no record of a balance owed and I asked about who they would have forwarded collections to in XXXX. XXXX was the young lady I was speaking to. She placed me on hold to speak with her supervisor and returned with NCO financial and gave me their number. The number that was given to me was XXXX. I hung up with XXXX ( The bank that does the XXXX XXXX ) and called NCO at the above number. The number has been disconnected. 
I have now received a call from my mother saying that they left a message on her house number XXXX a number that they did not get until XXXX? Also, the above mentioned friend that received a call looking for me, was not someone I met until XXXX. I have done my part to search out this individual and can not seem to find anything about the company or either phone numbers they called from ( XXXX and XXXX ). I have not personally received any calls on my cell phone which has been the same phone number since XXXX. I consider this to be an attack on me about a debt that is n't true and I would like to make a formal complaint and ask for help in this matter. 

An update since the original message. I have been contacted ( on my personal cell phone XXXX ) by the " XXXX XXXX XXXX '' with a recorded message identical to the XXXX stated above. This number called my phone using XXXX number. I want to stress again that this debt was settled back in XXXX and was considered closed out by NCO financial which I now have no way of contacting.

Company response to consumer: Closed with explanation