Consumer complaint received 2021-02-19
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
This is the appeal I sent to Spservicing. 
I initially reached out to SPServicing in XXXX because I had lost business due to the corona virus. They offered me a forbearance on my mortgage payment. I had never been late on my mortgage payment. I accepted the forbearance but I really wanted a modification. I asked repeatedly about applying for a modification but was told I had to wait until my forbearance was over. At that time, one of the options was to have the forbearance added to the back of my loan. I was sent paperwork that had that as an option. I called about once every other week to find out what was happening with my loan. My forbearance kept being extended. After the initial forbearance I was offered an unemployment plan. They said that at the end of that time someone call and I could apply for the modification. 
On the XX/XX/XXXX I received paper work offering a repayment plan. The repayment plan was to pay {$4600.00}. A month for two years. I was shocked that I would be expected to pay this amount. I thought the whole point of the forbearance was to help people in need. First of all, the repayment figures are incorrect. My loan is an adjustable and I had just received a notice that my new payment was reduced from {$3300.00} to {$2800.00} on the first of XX/XX/XXXX. My loan adjusts the payment every XX/XX/XXXX. This repayment had me paying 24 payment of {$3300.00} instead of the amount that I am responsible to pay, {$2800.00}, and how does anyone know what the payment will be in XXXX? This was in addition to the {$31000.00} broken down monthly for two years. 
This amount is beyond what I could afford to pay. We are still in the pandemic and it has gotten worse instead of better. 
I called and asked why I wasnt allowed to add this amount to the back end of my loan and was told that I couldnt do that because I missed too many payments. I was never told there was a limit and I asked this many times. I also wonder why I couldnt apply for a modification. I was denied even applying. There is no explanation for this. 
One of the problems has been that everytime I call I get contradicting information. 
I want to apply for a modification. I dont want to lose my home. 
I have lived here since XXXX and have managed to hold on to it through divorce where I had to refinance and pay off my ex husband. At that time my problems started by having to get an adjustable loan. I have had years where my payment went up {$700.00}. And I still managed to pay my loan and I will in the future. I have an XXXX XX/XX/XXXX and a XX/XX/XXXX and have always been able to pay the mortgage, taxes and insurance until this pandemic. I want to have a lower payment that is fixed and it could even be extended if possible. I just want to keep my home. 
Please let me know what I can do to pay this debt in an affordable manner and to continue with a modified loan. 
Thank you for your consideration. 
XXXX XXXX XXXX from my XX/XX/XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation