Consumer complaint received 2016-06-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
During the last XXXX months of XXXX, I suffered a hideous property siege assault at my then XXXX year residence on XXXX ; I 'd been paying rent by postal money order to XXXX. Despite the rent payments for the condo at the BOFA " mortgaged '' property : I was locked out and about {$100000.00} worth of my professional/personal property was stolen. I finally rented a new home during XXXX XXXX after recovering my stolen XXXX property : I started paying rent checks to XXXX ', {$1100.00} per month from my BOFA checking account ; each month BOFA showed the amount deducted from my balance on my bank statement. But after paying rent -- then increased to {$1300.00} per month -- until XXXX XXXX : I ordered bank copies of my XXXX rent checks. BOFA NEVER PAID THE MONEY TO ANY ENTITY/ PLACE nor PERSON : BOFA HAD SIMPLY BEEN DEDUCTING THE RENT AMOUNT MY BOFA CHECKING ACCOUNT BALANCE STATEMENT ONLY -- WHAT I WAS SHOWN -- BUT NEVER PAID THE MONEY TO ANYONE. The money added up in my BOFA checking account : BOFA/ML employees kept attacking me at my rental home [ and no matter what rental home I relocated to after yet another assault ]. BOFA sent a letter to say BOFA stole the rent money. But it 's still in my BOFA checking account! BOFA just does not include the amount on my monthly bank statements despite the complaint I filed to the IRS/OCC/FBI/USDOJ, XXXX XXXX XXXX XXXX XXXX CA XXXX. BOFA falsifies my bank statement shown to me every month : during XXXX XXXX, I complained about a check being stolen, {$1000.00}. I filed an OCC complaint : the check I tried to pay to XXXX XXXX XXXX XXXX [ for website development ] was returned to BOFA by XXXX [ spelling? ] Bank, XXXX NOT PAID. The back of the check looked like a roadmap : someone had tried to deposit it at XXXX different banks until it was finally returned to BOFA not payable. BOFA deducted the {$1000.00} from my checking account and with full knowledge I did not get any benefit nor service for which I -- in good faith : not fraudulently -- wrote the check. BOFA responded by saying BOFA stole the money : that {$1000.00} is still in my BOFA checking but BOFA does not include that {$1000.00} in my monthly banking statement balance and even after the OCC said refund/return it to my checking account balance. Rent refund : XXXX XXXX XXXX rent refund, {$1700.00} ' has not been posted as a credit to my BOFA checking account statement balance but the money paid -- was refunded to me -- into my BOFA checking account. My actual BOFA checking account balance -- not what BOFA shows on my monthly bank statement -- is almost exactly {$61.00}, XXXX ; IT IS NOT THE SAME MONEY I 've DEPOSITED/OWN IN MY XXXX ACCOUNT ( S ) BALANCE. My total deposits between BOFA/ML is almost exactly {$120.00}, XXXX XXXX thought they could steal my XXXX balance of {$64000.00} by saying they closed my XXXX accounts -- prematurely withdrew my SEP/IRA : criminally deducted {$2800.00} as federal/state tax plus an account fee -- by not registering the mailing of fake checks to my XXXX XXXX XXXX La XXXX XXXX XXXX after finding out I was not being able to forward my mail from that address to my new XXXX XXXX XXXX XXXX XXXX. BOFA thought BOFA could steal {$61.00}, XXXX from my BOFA checking by saying it was my ML money transferred over by check but then ML would be able to steal {$64.00}, XXXX because the checks were not actually valid checks. Despite ML telling BOFA to show my accurate BOFA checking account balance of {$61.00}, XXXX -- and despite all the effort by both BOFA/ML to cause the balances of my accounts at both ML/BOFA to look equal to the other -- BOFA wo n't show my accurate balance. The {$5900.00} BOFA says BOFA criminally deducted XXXX/XXXX/XXXX was to cause the balances at ML/BOFA to look almost exactly the same on my falsified [ no transactions posted ] BOFA bank statement each month to attack me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation