Consumer complaint received 2023-09-13
Company: CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP
State: WI
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage
Sub-issue: Foreclosure

Complaint:
I am currently involved in a foreclosure after coming out of Cares Act forbearance due to COVID. Here are the highlights : - I submitted for forbearance on XX/XX/XXXX - I extended the forbearance for as long as allowed through the Cares Act. 
- I have asked for any amounts to be rolled to the back of the mortgage since the first request- When I came off of forbearance in XX/XX/XXXX, I began making regular payments again, as instructed by my mortgage company, to keep foreclosure proceedings from moving forward and allow for forbearnace activities to take place. 
- I also started submitting the required loss mitigation package, at this time, through the mortgage companies electronic documentation portal. 
- The mortgage company would never acknowledge the submissions. 
- I submitted the package XXXX different times with the only changes being, updating the bank and pay statements for the months prior to the submittal. 
- The mortage company never even called or anything saying information was missing, and if we did hear from them, it was asking for the same information that was already submitted. 
- I got the VA involved and the mortgage company miraculously accepted the package ( same as all 5 others ) on XX/XX/XXXX. 
- The mortgage company also started foreclosure on the home while all of this was going on. I obtained an attorney and have been working with her for a year now. 
- I finally received an offer on XXXX XXXX, a year after the accepted submission date. **It was supposed to be 30 days** - The offer was for a new loan, higher interest rate, penalties that were never supposed to be assessed, foreclosure expenses which should never have been assessed, and for a new term, higher price, and higher payments. 
- We entered into mediation, the mortgage company would not answer any questions and made the statement, " The offer is the offer, there will be no changes. '' I have done everything I was asked to do by the mortgage company. I have complied with all requirements timely, THEY HAVE DONE NOTHING! 

Attached is the accepted package as noted above I submitted and received the acceptance with all documentation that will give you the case history. 

Attached is also the offer dated a year later from the date of package acceptance. 

Attached is also an itemized accounting of the charges including insurance charges and the other charges that are noted above that were not permitted through the cares act and a spreadsheet to help clarify the accounting I prepared due to the poor organization of the information they provided. 

Also, they have been completely wrong in their credit reporting, completely ruining my credit at this time with no mention of natural disaster, and no updates. 

Please contact me with any questions, additional information required, etc. I hope you will be so inclined to take this on and help me ( and I'm sure there are others ) that are being completely run over by this company.

Company response to consumer: Closed with explanation