Consumer complaint received 2023-02-27
Company: AMERICAN EXPRESS COMPANY
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have been dealing unsuccessfully with the 3 major Credit Bureaus ... XXXX * XXXX * XXXX, Consumer Financial Protection Bureau and XXXXXXXX XXXX for the past 2 months. I have provided the necessary information to have my accounts correctly updated, which was ONLY a name change. I have provided EVERYONE a copy of my Court Decree Name Change, my Marriage License, my new name change on my Social Security card and my new Driver 's License. I have provided this information FOUR times ... by phone, email, regular mail and Certified mail. ( I even drove 150 miles round trip to XXXXXXXX XXXX in XXXX, Alabama to HAND-DELIVER the information to complete my name change. ) The ONLY thing that I haven't done is to input this information CORRECTLY in my file myself... which I would be more than willing to do! ( At least I know that it would be done correctly ; good customer service is a thing of the past... today 's generation have no clue in regards to great work ethics and have become too lazy wanting to work remotely so they can get nothing accomplished but demand more pay for their incompetence. ) American Express did not have any problem correctly updating my account ... " Thank-You '' American Express ; you need to give lectures to your competitors on correct banking procedures. 
Unfortunately, I know first hand that it is an impossible task for company employee representatives, in today 's society, to do their job appropriately and timely. I have finally given up trying to communicate to these XXXX, XXXX XXXX that have no clue what great customer service is. 
My credit score has been between XXXX for the past 3 years ( See attached documents from my Chase Personal Online account provided by XXXX ) I have been desperately trying to get my name change resolved... AGAIN... if you check your records, you will see that ALL these accounts were originally opened under the name of XXXX XXXX XXXX XXXX XXXX then I married an XXXX XXXX he passed away in XXXX ) ... in XXXX I changed my first name to XXXX and married a XXXX. How simple is THAT... I still have the SAME BIRTH DATE and dahhhhh... my SOCIAL SECURITY NUMBER is still the SAME. How difficult is this to change on my credit reports???????????/ Yesterday I received an unexplained XXXX Score of XXXX from XXXX ( that was posted on my American Express website ) stating that my credit score had dropped XXXX points with NO EXPLANATION! XXXX!!! 
I have finally decided that I am sick and tired of all 3 credit bureaus blowing smoke up my XXXX and not doing their job. I am retaining a lawyer and filing suit against their grossly inaccurate credit reporting practices and failure to correctly investigate my disputes. My credit score has taken a nose dive for no explained or apparent reason other than the credit bureaus incompetency ... and I have had ENOUGH! 
See you in court!!!!!!!

Company response to consumer: Closed with explanation