Consumer complaint received 2016-02-04
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Credit decision / Underwriting

Complaint:
Home mortgage equity loan number-XXXX I wish to bring to your attention a very serious issue pertaining to XXXX loan accounts I have with Wells Fargo Bank N.A . 
I have not been able to refinance my mortgage I have with wells Fargo being loan no. XXXX for the past several years as the lien placed on my property at XXXX XXXX XXXX, XXXX XXXX, PA XXXX as still not been removed by wells Fargo even though the debt was canceled way back in XXXX. 
The above debt was canceled as a part of the chapter XXXX bankruptcy I filed on XXXX.How ever it is now revealed that wells Fargo still holds a lien that was placed on my property when this loan was given to me in XXXX of XXXX. 
I regret to note that in spite of repeated phone calls and correspondence in the past several years this lean still remains on my property illegally I would appreciate very much you could release this lien immediately so that I could pursue with the re-financing of my mortgage. 
I am attaching the following documents as discussed with a associate in your bank on XXXX of your department to confirm that this debt for this second mortgage was canceled in the year XXXX in the amount of $ XXXX was advise send these via fax to XXXX wells Fargo bankruptcy dept for home equity loans. The following are attached. 
1 ) IRS, From XXXX sent by wells Fargo in the year XXXX to us confirming the cancellation of this debt. Marked as XXXX ( This should have been done in the year XXXX and not in XXXX, this happened after my repeated requests ) Since wells Fargo sent me a XXXX in the year XXXX and the IRS was informed of this I had to show this debt as income when filing my tax return for the year XXXX. 
2 ) I have no option but to share confidential information with regard to our taxes to get this matter sorted out .Therefore I have attached a copy of from XXXX for the year XXXX where this amount debt of {$110000.00} that was canceled was shown as income to us under para XXXX and we had to pay a tax of {$30000.00} due to this. You will notice this on page XXXX of my tax return under para XXXX the caption '' AMOUNT YOU OWE '' Copy marked as XXXX. 
3 ) I have aslo attached a copy of my credit report dated XXXX/XXXX/XXXX for this wells Fargo amount which shows a balance {$0.00} as of XXXX marked as XXXX. 
Please confirm by return that this lien that is on my property illegally is removed with immediate effect if not I will be compelled to take legal action. 
Wells Fargo home mortgage has also not been reporting the payments we have been making towards the XXXX mortgage since the year XXXX which is affecting our credit rating when refinancing this loan to get a good interest rate for a jumbo loan. 
My attorney from XXXX XXXX XXXX XXXX have written to wells Fargo about this. According to him as per the Pennsylvania law we did not have to reaffirm this mortgage. 
Reference wells Fargo letter dated XXXX XXXX XXXX to my attorney XXXX XXXX XXXX, we requested for a loan modification in lieu of foreclosure and have been paying the mortgage every month on time for the past 6 years.Copy of letter dated XXXX XXXX XXXX is marked as XXXX. 
We would appreciate if you could start reporting the payments we have been making to all XXXX major credit Bureau with immediate effect to solve all these issues and move forward. 
Once this is done we will finance the loan with Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation