Consumer complaint received 2016-06-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Credit card
Issue: Unsolicited issuance of credit card

Complaint:
Bank of America is forcing me to destroy my credit. I have contact Bank of America multiple times now both through CFP and them directly about issues with my credit card and the payment and interest rates. Each time Bank of America has denied me. Finally I closed the card in hopes that since I was no longer able to use the card Bank of America would help me in making payment plans on the account. Once again I was denied with the only reason being Bank of America feels I should be able to make a payment. The use a credit assessment that they have refused now multiple times to show me. In this you call in and they ask you on the spot to " guess estimate your monthly payments for each item '' They also pull your credit to complete this assessment without your permission. Essentially they want you to over-estimate to show that you are piratically bankrupt in order to each any sort of finical reduction. I was told that " you 've requested this before and you 've still made the monthly payment each month '' The are punishing you for not letting your account become deliquescent because then you have n't shown you are in enough of a hardship. I have explained to them multiple times my student loans are on a pay as you earn so if I get a raise at work my student loan payment increases. In addition even though they do n't request to pull your credit they use your credit report to dismiss claims you make. I have medical bills that I have a payment arrangement with the hospital to pay and I have a student loan through my university all of which do not show up on my credit report. Bank of America said " we do n't see this on your credit report so we have no way of verifying you actually have these payments '' Once again Bank of America uses a system that does not require you to verify any of your income, does not require you properly determine your bills per a month, does not require you to send in any documentation of payments that do n't show on your credit report, and they use a credit report you do n't authorize them access to. After speaking with Bank of America today ( XXXX/XXXX/2016 ) I asked for their legal offices address to send documentation to and they refused. I request the credit assessment sheet they used and they refused to give it to me. I request for the account to be forced sent to a collection agency who I could work with about payment plans. They refused. Bank of America is forcing me to either make a payment ( which I have already informed them I do not have the means to do so ) or to let my account become delinquent have it reported on my credit report and destroy my credit. They are forcing me to continue to bank with them even though I have begged multiple times to be released. Bank of America is creating an extremely hostile environment. They are causing me XXXX and XXXX which are only increasing my medical bills and putting me into more finical hardship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation