Consumer complaint received 2015-04-30
Company: Navient Solutions, LLC.
State: AZ
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
Upon dispersement of each student loan, I paid hefty fees for loan guarantees to a loan guarantor, so that in the event, for some reason, I was not able to pay off the loan, the guarantor would pay off the loan on my behalf. 
I graduated medical school in XXXX, & received superb scores on all United States XXXX XXXX XXXX, but was unable to obtain a resident position, & therefore, never able to become a board certified physician. I acquired a 1 year internship, & completed that year, but even before I started that year, was informed by the sponsoring hospital that there was no chance of being offered permanent residency. 
I took the one year internship job, & so I had to continue with residency application processes as soon as I started work. During the year internship XXXX XXXX to XXXX XXXX, I paid about 60 % of my gross salary to student loan payments, somewhere about {$2400.00} per month. When that work year ended, I received unemployment for some time, & paid at least 60 % ( {$1200.00} per month ) of all my unemployment benefits monthly for about XXXX years. Unemployment ran out, but I was completely unable to gain employment. I diligently kept SallieMaeI informed in writing of my employment & income situations the entire time. Near the end of the unemployment benefits period, I informed SallieMae that their automatic debits must stop because I had no income, & no assets from which to draw. However, SallieMae continued to make auto debits for 2 or 3 months, and left me with no cash for food, rent, & living expenses. After multiple phone calls & letters, SallieMae reinstated XXXX of those month 's payments back into my account. After that, my bank required me to cancel the checking account & start a new one, because SallieMae repeated the auto debit incidents. However, this is not my major complaint. 
Since then, my government backed student loans have kept in good standing only because of the Income based payment plan option, for which I am grateful. 
The major complaint : Since then, SallieMae foreclosed on my private student loans. SallieMae received a complete payoff from the guarantor for the balance of my private student loans. Although SallieMae recognizes that the loans were paid off in full by the guarantor, SallieMae continues to proceed with collection processes, & additional interest, collection, & etc. fees & charges, through it 's spin -- off & collection agency companies. 
I paid a guarantor for guarantee service & when I signed, I never anticipated any chance of needing the guarantor 's pay off for my loans. However, I never signed, & would never have agreed to double indemnity on my loans. Since SallieMae has already collected account balances for my private student loans, SallieMae has gained much profit & no loss on my loans, even though I defaulted. 
SallieMae 's XXXX collecting on such loans is unethical greedy business, & completely immoral. I had no choices in the matter of my inability to pay off the private student loans because I had no income or assets from which to draw. If I had the ability to pay the private loans, I would have done so. When SallieMae foreclosed on loans & accepted the guarantor 's payments, my credit history was permanently affected. Now, SallieMae is working to gain XXXX profit on private loans from borrowers who could not afford even the normal single indemnity. 
Given my poor financial situation, SallieMae 's double indemnity & double profiteering is not just unethical business, but also criminal since it prays on folks who have the least financial resources & least ability to pay. SallieMae should be prohibited from infringing such double indemnity & double profiteering. I pray that Congress & other law makers put a stop to SallieMae 's inflicting my described double indemnity on borrower 's.

Company response to consumer: Closed with explanation