Consumer complaint received 2023-11-03
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to file a formal complaint regarding the several and unsuccessful attempts I have made to remove charge-off and late closed accounts from my credit report. These inaccuracies are adversely affecting my financial standing, and I am seeking your immediate assistance to address and rectify this matter.

I discovered that my credit report issued by Credit Bureaus contained multiple inaccuracies related to charge-off and late closed accounts. These inaccuracies do not accurately reflect my credit history, and I have made several attempts to have these errors corrected. Unfortunately, these accounts continue to negatively impact my creditworthiness, making it difficult for me to access financial opportunities.

I kindly request that you take the following actions to address this issue : Conduct a thorough review of the charge-off accounts and correct their status to accurately reflect my financial history.

Investigate the late closed accounts and remove them from my credit report if they are found to be inaccurately reported.

Provide me with written confirmation once the charge-off accounts have been corrected, and the late closed accounts have been removed from my credit report.

Ensure that no further negative impacts occur on my credit report due to these inaccuracies.

I understand the importance of maintaining accurate credit reporting, and I trust that Credit Bureaus takes these matters seriously and will work diligently to rectify this situation promptly.

Please consider this letter as a formal notice of my complaint. I expect a response within the exact timeframe from the date of this letter. If these issues are not resolved to my satisfaction within this time frame, I may be forced to escalate this matter by seeking legal remedies or contacting the appropriate regulatory authorities. I am asking for your immediate assistance to remove the accounts : XXXX XXXX Balance Owed : {$3000.00} - I see things may be inaccurate. Start looking at the account name, opening date, and high balance. I believe this information may be inaccurate. Immediate removal of this item is necessary. 
XXXX XXXX Balance Owed : {$0.00} - I see things may be inaccurate. Start looking at the account name, opening date, and account status. I believe this information may be inaccurate. I need this deleted now. 
XXXX XXXX XXXX Balance Owed : {$750.00} - Investigate the way this account is reporting the date of last activity, account name, and opening date. I believe this information XXXX be inaccurate. I need this removed now. 
XXXX XXXX Balance Owed : {$0.00} - Investigate the way this account is reporting the date of last activity, account name, and opening date. I believe this information may be inaccurate. I need this removed now. 
XXXX XXXX Balance Owed : {$140.00} - I requested an investigation and the removal of the charge-off status. No changes were made. No investigation was conducted at all. You had optimal time to review this matter and make the appropriate corrections, you elected not to. Please remove this item immediately. 
XXXX XXXX XXXX Balance Owed : {$400.00} - I believe this account is reporting inaccurately. I do not recall ever having a legal obligation with this company nor do I believe one exists. Please provide me verifiable proof this account belongs to me. I request a signed contract which is the ONLY LEGAL authority that stipulates an agreement. Please remove it. 
XXXX XXXX XXXXXXXX Balance Owed : {$1400.00} - The limit to this account was a fraction of the amount due it was stating. That is utterly unfathomable! Had a proper investigation been conducted you would have seen the error and corrected it immediately. You failed to do your job ; you must now REMOVE THIS ITEM ALTOGETHER. 
XXXX XXXX XXXX Balance Owed : {$470.00} - The payment history and status is inaccurate. According to FCRA 's Compliance/Obsolescence date determines when the 7-year reporting period begins for accounts that have been charged-off. Please delete this account immediately. 
XXXX XXXX Balance Owed : {$0.00} - You are reporting inaccurate information for this particular account. Remove the balance indicated, change it to XXXX and delete this account promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation