Consumer complaint received 2020-07-16
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Approximately on XXXX XXXX, 2020, I went to Chase Bank in XXXX, GA to make a withdrawal and was advised by the teller my checking acct had been 'restricted ' as an SBA Loan had been deposited to account. I was asked for documentation to prove ownership of the loan, but I needed more information, so I contacted the Chase Bank XXXX # and was transferred to a Business banker ( Mr. XXXX ) who told me to present, the 'approval letter ' and my 1099 and that they would unblock my account. These documents were provided via my email on my cell phone, but these documents weren't sufficient per the onsite banker, she stated they needed documents reflecting I was registered with the State of Georgia and must have the ability to show ownership and association to the business. I advised the lady as an XXXX XXXX with a XXXX working status for the Driving agency I wasn't required to register with the State and that ownership is further proven by my earnings ( from said company ) deposited weekly to my Chase Bank checking account and too, technically I'm not required by law to have a 'business account ' with any bank as an XXXX. Again, I was refused access to my bank account. 

Later, I traveled 35 miles back home to obtain any/all documents ( i.e, 1099, approval letter, Security Agreement and Loan Agreement docs ) and walked said documents into the Chase Bank-XXXX XXXX, XXXX XXXX, GA bank. These documents were reviewed and then scanned over to the Business Banker/Fraud Division of Chase Bank ( to be found in the XXXX documents file ), as the teller inside couldn't provide me with an answer about re-opening my account. I was told they would call me back by EOD. I returned home and went to the Chase Bank online services-secure-message and again sent the documents along with my explanation of being a XXXX XXXX with a 1099 filing status. 

ByXX/XX/XXXX, I have visited the branch three ( 3 ) times, I have called more than 10 times speaking to numerous representative ( XXXX, XXXX, XXXX, XXXX ) in both the Business Banking division and the Fraud division. I sent numerous emails to Chase Bank corporate office ( attn : XXXX XXXX ) ; speaking to XXXX ( no last name given ) at XXXX onXX/XX/XXXXwho stated they are reviewing the documents and to call back on Friday, XX/XX/XXXXbut I waited to call on Monday, XX/XX/XXXXleaving a vm. XXXX called back by EOD advising she needed me to show ownership, again I explained my status. Further, I sent numerous email to SBA ( XXXX XXXX-XXXX XXXX, XXXX XXXXXXXX XXXX   XXXX, XXXX, answer desk ) advising of my issues/concerns. I've been told the documents ( Loan agreement, Security Agreement ) are legal documents and are proof of ownership to the loan. 

As of today 's date,XX/XX/XXXX my account is still restricted, I have no access at all to any of my funds, per the bank they will be closing my account and holding this SBA loan in suspension as well as all unrelated funds to this loan, which is hindering me from paying all bills, insurance, monthly ach withdrawals, unnecessary late fees etc ... Please assist me in this matter as soon as possible.

Company response to consumer: Closed with explanation