Consumer complaint received 2021-11-25
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX, I received a notice from the Internal Revenue Service ( IRS ) dated XX/XX/XXXX related to the XXXX tax return filed by myself and my husband, XXXX XXXX. The notice stated that we owe an additional {$2400.00} in taxes due to a financial institution reporting additional interest income than what we detailed in our filed return. The IRS notice further noted that the majority of the difference in interest income is due to Wells Fargo Bank, N.A. ( Wells Fargo ) reporting an interest amount of {$9200.00} on a 1099-INT. 

As we have never had any account with Wells Fargo, we were shocked to see this financial institution appear on this IRS form. On XX/XX/XXXX, we went to a Wells Fargo branch location to understand why this may have occurred. We spoke to XXXX XXXX, Assistant Vice President of the XXXX XXXX Main location located at XXXX XXXX XXXX, XXXX XXXX, CA. XXXX XXXX provided us information that claimed we cashed several bonds in XXXX and that the total interest on such bonds was {$9200.00}. We do not recognize those transactions and did not cash any bonds in XXXX at Wells Fargo. XXXX XXXX provided a copy of the 1099-INT that was mailed to me ; however, the address on the 1099-INT is a residence in XXXX, North Carolina , and I have lived only in California for the past 40+ years. 

XXXX XXXX said that he would investigate further and have a result for us by XX/XX/XXXX. We did not hear from him. I went to the XXXX XXXX XXXX branch on XX/XX/XXXX and spoke to XXXX XXXX. He said that he was not able to find any further documentation and that he would refer this for further investigation to the corporate office. 

On XX/XX/XXXX, I received an email from XXXX XXXX of the Wells Fargo Enterprise Complaints Management Office ( ECMO  ) providing me the case number XXXX stating that he would be researching and responding to my complaint by XX/XX/XXXX. XXXX XXXX provided a phone number to respond to him and noted that his email address is not monitored and that he is not able to be communicated with by email. I called XXXX XXXX every day for five days. I left a number of voicemails for XXXX XXXX but did not receive any return calls. 

On XX/XX/XXXX, I received an email from another Case Specialist within ECMO named XXXX XXXX She noted that she would be continuing to research the complaint and would be responding to the complaint by XX/XX/XXXX. I called XXXX on XX/XX/XXXX and XXXX and did not receive a response. I learned from her voicemail message that her last name sounds like XXXX. I left her four voicemails but did not receive a response. 

I am respectfully requesting that the CFPB investigate this fraudulent activity by Wells Fargo and that the bank correct the report that it sent to the IRS. I also request that the bank immediately send me a letter stating that the reporting will be corrected so that I can provide that documentation to the IRS. As the IRS has a deadline of XX/XX/XXXX to pay the {$2400.00} fine, time is of the essence. To date, I have heard nothing from Wells Fargo about the next steps and I am very worried about the IRS fining me for this income that I never received. I am at my wits ' end and appreciate your looking more closely into this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation