Consumer complaint received 2022-11-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
Capital one charged my account 7 overdraft fees for minor transaction totaling less than XXXXXXXX XXXX  at the time my account was in the positive and certain transaction had been in pending status for well over a week. as soon as I made a larger purchase capital one then applied all transactions at once causing several overdraft fees when I attempted to contact them about this matter they then restricted my account and refused to remove the overdraft fees as I was still making payments into the account. they falsely reported the accurate amount available in the account and this all occurred during the pandemic when I claimed hardship. My account should haven't been restricted and is still open to my name as of today I have access to the account and can make deposits into the checking account just not retrieve any money put into the account. MY information has been reported to XXXXXXXX XXXX as a closed account with a inaccurate balance. 

XX/XX/XXXX balance was XXXX XX/XX/XXXX payment for XXXX for rent XX/XX/XXXX payment for XXXX cell phone which should've resulted in a negative balance of XXXX of that I deposited on XX/XX/XXXX XXXX which should've brought the balance to XXXX which I had arrangements to make that Friday XX/XX/XXXX instead Capital one posted previous transactions dating XX/XX/XXXX - XX/XX/XXXX and processed them on all on XX/XX/XXXX XXXX resulting in 7 overdraft fees totaling XXXXXXXX XXXX  each. 

I immediately contacted Capital one to discuss the discrepancy because my payments normally post in 1 day and have never taken a week to process the representative stated capital one had the right to post transaction as they please and she couldn't reverse the over draft Fees I continuously made Payments into the account where I later discovered the account had been restricted again I called with no justice and again I reminded Capital one these transaction had occurred during the pandemic and that I had claimed hardship and was making payments towards the remaining balance of XXXX the account as of today has charges totaling XXXX I hope to get this resolved and the balance cleared I am willing to pay the XXXX if requested. I just want capital one to take my account out of XXXXXXXX XXXX and remove my account out of restricted status and close the account it has caused me issues with obtaining business with other financial institutions and seems illegal to have an account still open to my name listing it as Capital one charged my account 7 overdraft fees for minor transaction totaling less than XXXXXXXX XXXX at the time my account was in the positive and certain transaction had been in pending status for well over a week. as soon as I made a larger purchase capital one then applied all transactions at once causing several overdraft fees when I attempted to contact them about this matter they then restricted my account and refused to remove the overdraft fees as I was still making payments into the account. they falsely reported the accurate amount available in the account and this all occurred during the pandemic when I claimed hardship. My account should haven't been restricted and is still open to my name as of today I have access to the account and can make deposits into the checking account just not retrieve any money put into the account. MY information has been reported to XXXXXXXX XXXX as a closed account with a inaccurate balance. 

XX/XX/XXXX balance was XXXX XX/XX/XXXX payment for XXXX for rent XX/XX/XXXX payment for XXXX cell phone which should've resulted in a negative balance of XXXX of that I deposited on XX/XX/XXXX XXXX which should've brought the balance to XXXX which I had arrangements to make that Friday XX/XX/XXXX instead Capital one posted previous transactions dating XX/XX/XXXX - XX/XX/XXXX and processed them on all on XX/XX/XXXX XXXX resulting in 7 overdraft fees totaling XXXXXXXX XXXX each. 

I immediately contacted Capital one to discuss the discrepancy because my paymnets normally post in 1 day and have never taken a week to process the representative stated capital one had the right to post transaction as they please and she couldn't reverse the over

Company response to consumer: Closed with explanation