Consumer complaint received 2017-01-21
Company: REGIONS FINANCIAL CORPORATION
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I brought in a mailer coupon for a {$300.00} checking bonus XX/XX/XXXX to a local Regions Bank on XXXX XXXX XXXX, XXXX, TX XXXX, and opened a lifegreen checking with the bank. The branch manager told me they needed the complete mail for verification for which I already threw away because there was a detachable coupon from the mailer which did not state I needed the complete mailer for the bonus. The manager proceeded to open the account anyway stating it was okay because i had the coupon. 3 months passed by and i did not get the bonus despite having fulfilled the requirement ( XXXX debit transactions ) .This was XX/XX/XXXX, which was 3 months after i completed the requirement. I went in to talk to them, and one of the bankers ( XXXX ) kept telling me to check back which i did. Another month went by and still no bonus so i called up the bank who gave me the runaround stating they were working on the issue and would give me a follow up. I never received any follow up until i started calling the banker 's direct number to which he apologized and promised to take care of the issue. Another month went by with no result. I was thoroughly fed up at this point i told them i was going to file a compliant if they kept ignoring the issue. the banker kept telling me he would follow up with the status, never once did he initiate the call to me to update me on the status, only once after i 've called him first to demand a callback. I had to coldcall this bank numerous time week after week to get an update which was always '' i promise you it will be done ASAP. '' His excuse was the system could not locate me for the bonus because i did not have the complete mailer, but they would go ahead and take care of it because the account was opened anyway. 
Finally on XX/XX/XXXX i went in the bank myself to talk to them, the banker saw me and immediately sat me down and told me they finally got the ok to deposit the money into my account and promised that i would receive it by the next morning. I gave them 2 days after that conversation, still no bonus. I tried to contact them by phone many times and was always told by a teller that they would contact me back, not a single call back. 
I really wanted to close my account at this point because i am so fed up with this bank and how incompetent the people working here are. I am not even as angry about the bonus not getting deposited as it should have. but rather the lack of respect for their customer and lack of courtesy to simply give a phone call to update on the status after promising numerous times that they would. 
I initially decided to give this bank a chance as i was actually looking for a new bank to deposit my money and it was relatively close to where i live. But after this ordeal with this particular bank I do not see myself going back ever again for anything, this bank has wasted numerous hours of my time chasing them on the money due to lack of communication, follow up, and lying to me about working on this issue diligently. 
I work in customer service myself so i know how important it is to treat customers with upmost respect, but unfortunately this bank showed me none.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief