Consumer complaint received 2020-01-14
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/2020 I am writing to describe what happened in the Wells Fargo account situations. 

I connected my XXXX XXXX account with my Wells Fargo account so that I could make transactions back and forth between the two accounts. Then I received a letter dated XX/XX/XXXX that my account was going to be blocked. I looked at my account and apparently Wells Fargo attempted to deposit {$500.00} into XXXX XXXX without my authorization. I contacted XXXX XXXX and they said they knew nothing about the money transfer. 
So, I went to Wells Fargo here in XXXX and asked why this occurred. They had no explanation. I called XXXX XXXX again and after an investigation, they found that an error occurred and credited the money back to Wells Fargo. 
I hand-carried the letter to Wells Fargo ( copy attached ), and the rep, XXXX, faxed it to the corporate office. While I was there, they called her back and said regardless of the letter, my account will still be blocked. 
I needed an account so I asked can I open a Savings. She said yes and proceed to open the new account. 
The savings account was opened on XX/XX/XXXX. Then subsequently closed on XX/XX/XXXX. I returned to the bank to ask why and when the rep called the corp office, she was told that once an account is closed by them, I am denied any additional accounts with this institution. 
Why didn't the rep know this? Doesn't Wells Fargo train their bankers! 
Then I asked to see the bank manager and all he told me was its the decision of corporate and he had no control over it!! I might add that he didnt apologize on behalf of the institution. 
From there I went to XXXX XXXX and was told that I could not open a checking account because the consumer reporting agency was notified by Wells Fargo of a security problem with my prior accounts. They told me to file a complaint with XXXX XXXX XXXX XXXX XXXX, which I did that day. 
About 5 days later, early warning contacted me and said that their investigation revealed no fault of my own and that they were referring the matter back to Wells Fargo. 
I was given a series of phone numbers to call to follow up on my claim. I have called every one of the numbers and was referred back to the executive offices of Wells Fargo. I spoke to someone on at least 7 different occasions and was told that the case is being worked on by one of their investigators. I asked for an email or phone number for this person and was told that they had no direct number or email, that they were a separate division and all that the person on the phone could do is submit an urgent request. This was done every time I called and I've never received any contact from a human being. I have attached one of the many form letters I have received with stamped signatures from their so-called executive offices. 
The final call I made was this date and asked for a supervisor or someone in authority that could help me with this problem. I was again told that there was nobody in authority that could help me. She said she would again send an urgent request for an answer and have the investigator contact me. I've had enough of the run-around and decided to file this complaint. 
Because of the incompetent actions of Wells Fargo, I am still without a checking account in my home town. The closest XXXX XXXX is in XXXX, 2 hours away. Obviously this is the reason I opened one here to start with. 
Thank you for any and all assistance you can give me in this matter and if you need any additional information, please call me at XXXX. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief