Consumer complaint received 2017-01-31
Company: STONEGATE MORTGAGE CORPORATION
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
I believed that my sister was scammed by her real estate agent with the help of the loan officer from Stonegate Mortgage. My sister 's fault was that she trusted her real estate agent with everything - from selling her current house and buying her smaller house. My sister entrusted everything to the real estate agent. My sister does not even know that she needs to get a loan in order to purchase her smaller house. She relied on the real estate XXXX XXXX that she will take care of everything. In short, my sister did not have to communicate with banks or mortgage companies because her real estate agent claimed that she is an expert and she has nothing to worry. I suspect that the real estate agent connived with the loan officer because they want their commissions and they did n't care if my sister ended up not having a house to move into. My sister 's real estate agent did not provide her a copy of my credit score and/or explain to her the process of selling and/or buying a house. My sister does not even know the importance of credit score. Her real estate agent assured her that she was able to buy a house and that was it. My sister found out later that her credit score was less than XXXX and there was no chance for her to be given a mortgage loan with a decent interest rate. It was too late when she found out that Stonegate Mortgage did n't even have the address of the property that she was buying. In short, the pre-approval letter was fake. Unfortunately the loan officer - XXXX XXXX no longer works for Stonegate Mortgage. He is now working at XXXX XXXX in XXXX XXXX, CA. I need you to please contact XXXX XXXX and have him explain how did he manage to write a pre-approval letter knowing that my sister 's credit score was only XXXX. My sister found out much later that the minimum XXXX score for any home loan program with Stonegate Mortgage is XXXX. I suspect XXXX XXXX bribed XXXX XXXX into writinga fake pre-approval letter. There is an active investigation against XXXX XXXX with the California XXXX XXXX XXXX XXXX but the California Department XXXX XXXX XXXX seemed uninterested to find out the truth in reference to the pre-approval letter that XXXX XXXX obviously fabricated. My sister contacted the California Department XXXX XXXX XXXX but they closed her complaint without even contacting XXXX XXXX directly. I need to find out if my sister 's real estate agent paid or bribed XXXX XXXX for him to write a fake pre-approval letter.My sister was able to talk with XXXX XXXX but he would n't elaborate his answer to my sister 's question. First, XXXX XXXX denied writing a pre-approval letter. When my sister insisted that she was holding a copy of the pre-approval letter, he claimed that he only did a favor for her real estate agent. When my sister asked him " what favor? ", XXXX XXXX got upset and hanged up the phone and refused to talk to my sister since then. I have sought the help of XXXX XXXX XXXX XXXX XXXX Team and they referred me to your office. Please help me get the truth on how XXXX XXXX wrote a good pre-approval letter knowing that Stonegate Mortgage does not pre-approve any customer with a credit score of less than XXXX. My sister 's real estate agent denies any wrong doing and XXXX XXXX refused to talk to my sister. The Department of XXXX XXXX does not want to investigate XXXX XXXX. I do n't know who to ask for help anymore. Private attorneys have already collected so much money from my sister and yet they have not answered my question as to how XXXX XXXX came up with the pre-approval letter. Please help me get the answer I need by contacting XXXX XXXX about the " favor '' he did for XXXX XXXX ( real estate agent ) ; and if Stonegate 's minimum credit score requirement is no less than XXXX and my credit score was XXXX, how did XXXX pre-approve me?

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with non-monetary relief