Consumer complaint received 2021-01-19
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I had two car loans that I paid off early by making large payments every few month in addition to the monthly payments. On my Experian credit report, there are several late payments reported ... which are incorrect. I reached out to Experian to get them to remove these errors off of my credit report and I have yet to hear from them. To be exact, I sent Experian a dispute letter via certified mail on XX/XX/XXXX with excerpts of my credit report showing the errors. I also included a copy of my driver 's license, social security card, and a utility bill to identify myself. I have a return receipt stating that they received my dispute letter on XX/XX/XXXX. It is now XX/XX/XXXX and I still haven't received any letter letting me know why they have not removed these items from my report. So, I checked my report on XX/XX/XXXX and saw that these late payments are still there. So, I sent them another certified letter the same day. By law, they have 30 days to do their investigation and get back to me with the outcome in writing. They're supposed to send me an actual letter ... just as I sent them one. If they don't get back to me, those items are supposed to be automatically removed from my report. This erroneous information on my credit report is hurting my credit rating. I am not able to purchase a home, get credit cards and loans for my business all because Experian refuses to remove these late payment items from my credit report. I worked hard to pay off two cars early ... and Experian is making it appear as if I'm irresponsible by reporting these erroneous late payments ... and hurting my credit rating. 

Experian has done many things in the recent past to hurt my credit rating, like decreasing my credit score 20 points for asking to remove wrong addresses and employer off of my credit report. They also decreased my credit score by 20 points for using {$130.00} of my {$5600.00} available line of credit. I complained to CFPB about that and they increased my score by the 20 points they took away. They've also kept credit inquiries past the 2 year reporting limit which kept my score low. They've decreased my score despite the fact that there was no activity on my accounts. Just this month ( XXXX ), I paid off that {$130.00} I mentioned earlier and they decreased my score by XXXX points!!!! That was the only movement on my credit and they decreased my score by 19 points!!! What kind of racket are they running. My score should be well into the 740/750 by now but my score is at a XXXX ... because they continue to decrease my score for things like me paying off a credit card in full and asking the removal of the wrong address. Something needs to be done about these illegal, unfair and unjust credit reporting practices. I am doing everything right and Experian is punishing me for it so that I can be prayed upon by the subprime lending market that charges exorbitant fees for credit cards and loans. Most importantly, it's keeping me from purchasing a home for my family with a descent interest rate and get a credit card or loan for my business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation