Consumer complaint received 2023-07-22
Company: CITIZENS FINANCIAL GROUP, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Citizens Bank Consumer Reporting Department XXXX XXXX XXXX XXXX, RI XXXX Subject : Dispute and Correction Request for Incorrect Information on My Consumer Report Dear Sir/Madam, I hope this letter finds you well. I am writing to address a serious concern regarding the reporting of inaccurate information on my consumer report by Citizens Bank. As a loyal customer, I have always valued the services provided by your bank and the importance you place on maintaining the accuracy of customer financial information. 

Upon reviewing my consumer report, I have identified several discrepancies and errors that have been reported by Citizens Bank. These inaccuracies have had a significant impact on my creditworthiness and financial reputation. I have attached copies of my consumer report, highlighting the incorrect information, for your reference and review. 

The following issues require your immediate attention and corrective action : 1. Incorrect Account Status : My consumer report indicates that one of my accounts with Citizens Bank is in default, despite the fact that I have consistently made timely payments and have no outstanding balances. This inaccurate account status has negatively affected my credit score and has created unnecessary financial hardship.

2. Erroneous Late Payments : There are several instances on my consumer report where late payments have been reported for accounts that have been consistently paid on time. These erroneous late payment entries have distorted my credit history and have caused substantial harm to my creditworthiness.

3. Inaccurate Balance Reporting : The reported balances on my consumer report do not align with the actual balances on my accounts. This discrepancy has led to confusion and misrepresentation of my financial standing, potentially impacting my ability to obtain credit or secure favorable terms.

I kindly request that you conduct a thorough investigation into these discrepancies and take immediate action to correct the inaccurate information on my consumer report. It is imperative that Citizens Bank ensures the accuracy, fairness, and integrity of the information reported to credit reporting agencies.

I also request that you provide me with written confirmation once the necessary corrections have been made and the accurate information has been reported to the credit reporting agencies.

I understand that errors can occur, but it is essential that Citizens Bank takes prompt and appropriate measures to rectify these inaccuracies. As a responsible customer, I have a legitimate expectation that the information reported on my consumer report is accurate and reflects my true financial standing.

Please be aware that under the Fair Credit Reporting Act ( FCRA ), consumers have the right to dispute incorrect information on their consumer reports. If the necessary corrections are not made within a reasonable timeframe, I may be compelled to exercise my rights under the FCRA to protect the accuracy of my consumer report.

I appreciate your immediate attention to this matter and your commitment to resolving these issues promptly. Should you require any further information or clarification, please do not hesitate to contact me at the phone number or email address provided above. 

Thank you for your prompt assistance in rectifying this situation and ensuring the accuracy of my consumer report.

Company response to consumer: Closed with explanation