Consumer complaint received 2017-01-19
Company: Navient Solutions, LLC.
State: UT
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
XX/XX/XXXX I started attending a XXXX school, XXXX XXXX XXXX, which one day shut its doors and filed bankruptcy. I never finished my training nor was I close to being able to get a job XXXX. XX/XX/XXXX as they were shutting down so was our economy. XXXX XXXX flooded the market with highly qualified, high hour instructors. Even though I did n't get my XXXX and had to pay for it out of pocket I never had the chance to receive instrument rating which at this point in the economy would be highly essential in getting a job. I was basically a nobody, and without having {$15000.00} dollars to pay for it I 'm probably not going to be able to ever qualify for another loan to finish my training. The way the lender looks at this now is a " graduated '' situation and the loan is now activated. Originally the loan was at 15 % interest rate, $ XXXX monthly payment deferred until XXXX. I knew I could n't afford it, definitely not on a XXXX wage but the ultimate plan obviously was to become a XXXX. I started to research to see if I could refinance it and came across XXXX XXXX. The new payment then would be $ 500 monthly at a 5 % rate and it was at least manageable. My wife and I, at the time, had a son XX/XX/XXXX and XXXX XX/XX/XXXX. Our daughter went through many XXXX after birth including a XXXX for nearly a year. Medical bills were racking up as we continued to pay for the student loan even though I never graduated. The decision was made to join the military for extra income. My wife XXXX XX/XX/XXXX hoping to recuperate from our down spiral. She came home with a XXXX. XXXX. So much for the extra income. I XXXX XX/XX/XXXX and again XX/XX/XXXX to XXXX. Still we did n't make enough money to even keep up with staggering bills so we decided to file bankruptcy. We only agreed to go forward with it because our lawyer told us the school loan would be discharged. Well, that did n't happen. We wanted to sue the attorney for the malpractice but since he did n't carry insurance that was a dead end. The attorney told us to stop making payments since we were going to file anyway. The loan amount after " graduation '' was {$75000.00} and after this stunt it 's now around {$100000.00}. Here we are now, XX/XX/XXXX and the loan is due in full. My wife divorced me over it. I would like to say I 'm fully responsible for the loan, what states in the divorce decree, but she 's a cosigner. Creditors do n't care what the decree states so they 're threatening judgment and wage garnishments. I ca n't afford a {$500.00} dollar payment and it 's not right that they should go after her. I have spoken to the department of consumer protection, the department of education, the XXXX, the city and attorney general 's office, the FTC and one of the best bankruptcy lawyers in XXXX and so far no one has an answer for me. Well then ... a grey area where I find myself. Sounds like it 's too bad to be me. I just ca n't believe that there 's no federal safe guard for this kind of situation. I ca n't believe I 'm the first one to have this problem. I ca n't believe that after serving my country, same as my now ex-wife, this is what we 're facing at the home front. I did n't get what I signed up for, so why should I be liable for 100 % of the bill? Navient wo n't even discuss any settlement options. Why not?

Company response to consumer: Closed with explanation