Consumer complaint received 2015-10-23
Company: ENCORE CAPITAL GROUP INC.
State: LA
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
I mailed a request for validation to Asset Acceptance , LLC on XXXX/XXXX/15. The return receipt card indicates that this request letter was received by Asset on XXXX/XXXX/15. In my XXXX/XXXX/15 letter I specifically asked that Asset provide me with an explanation of how the alleged balance was calculated, proof this debt was not time-barred and a copy of the original account level paperwork that contained my signature. Asset 's response letter was sent just one day after after receiving my letter and is dated XXXX/XXXX/15 ; in this letter they identify the original creditor as XXXX XXXX. This company provides healthcare financing and this alleged debt is not identified in my credit reports as medical debt. Not only has Asset failed to provide the requested information, but they ask that I provide them with a copy of the contract and a copy of the bills or statements that show the amount owed or rates. If I am asked to provide them with this information then I can only presume that they do not have this information in their possession. My XXXX request for validation was mailed to Asset on XXXX the return receipt card indicates that this request letter was received by Asset on XXXX/XXXX/15. In my XXXX/XXXX/15 letter I specifically ask for proof that this alleged debt was assigned to Asset. Asset has not responded to my second request and has not properly validated this alleged debt. Asset Acceptance , LLC is Asset Acceptance Capital Corp 's main revenue generating subsidiary ( XXXX ). By way of Consent Order in the matter entitled USA Consumer Financial Protection Bureau, File No. XXXX, In the matter of Encore Capital Group , XXXX, et al dated XXXX/XXXX/15, Asset was identified as having violated Sections 1031 ( a ) and 1036 ( a ) ( 1 ) of the Consumer Financial Protection Act of 2010 ( " CFPA '' ), 12 U.S.C. 5531 ( a ) and 5536 ( a ) ( 1 ) ; Sections 8o5 ( a ) ( 1 ), 8o6, 806 ( 5 ), 807, 807 ( 2 ) ( A ), 807 ( 5 ), 807 ( 8 ), and 807 ( 10 ) of the Fair DebtCollection Practices Act ( " FDCPA '' ), 15 U.S.C. 1692c ( a ) ( 1 ), 1692d, 1692d ( 5 ), 1692e, 1692e ( 2 ) ( A ), 1692e ( 5 ), 1692e ( 8 ), and 1692e ( 10 ) ; Sections 623 ( a ) ( 8 ) ( E ) and 623 ( b ) of the Fair Credit Reporting Act ( " FCRA '' ), 15 U.S.C. 1681s-2 ( a ) ( 8 ) ( E ) and 1681s-2 ( b ). Under sections 1053 and 1055 of the CFPA, 12 U.S.C. 5563, 5565. In this matter, it was found that Asset had questionable debt buying practices, did not properly investigate consumer disputes, collects debts without a reasonable basis, collected time-barred debt, etc. Asset has not provided me with any of the requested validation information or their method of calculating that I allegedy owe {$19000.00}, which is {$8100.00} in excess of the alleged {$11000.00} ( approximate ) original balance. I believe that Asset has demonstrated many of the behaviors towards me that are outlined in the Consent Order and that they can not substantiate their representations. This alleged debt is time-barred and Asset has not conducted a reasonable investigation of my dispute, despite multiple requests.

Company response to consumer: Closed with explanation