Consumer complaint received 2015-05-15
Company: RoundPoint Mortgage Servicing LLC
State: MO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. On XXXX XXXX my insurance company called me and suggested I put the insurance on my credit card I refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. iI refinanced my home in XXXX 2015, the refinance company sold my mortgage to Roundpoint mortgage servicing provider on XXXX XXXX, 2015. That company, to my knowledge made no attempt to find out who my insurance company was. made no attempt to find out who my insurance company was. They already had the insurance and money that I had put in to the account but did not follow through with paying my mortgage insurance. When my insurance company realized that my insurance was about to be canceled they called me, told me what was going on so I called Roundpoint, talked to a man named XXXX. He did call my insurance company to make arrangements. He was told by myself and by my insurance company that we were already in the grace. And that my insurance was due to be canceled midnight XXXX XXXX. He said that it would get handled in plenty of time, but on XXXX XXXX, 10 days later, my insurance still had not been paid, again my insurance company alerted me and I called Roundpoint again. They told me that a check has just been sent. On XXXX XXXX my insurance company called me again and suggested that I put the insurance on my credit card just in case it does n't get credited by midnight XXXX XXXX. As it turns out it 's a darn good thing I did that because my account was not credited with that amount until XXXX XXXX. Today is XXXX XXXX, I am waiting f as it turns out it 's a darn good thing I did that because my account was not credited with that amount until XXXX XXXX. Today is XXXX XXXX, I am waiting for my refund! This is a very huge deal and I am very angry about it.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation