Consumer complaint received 2017-04-15
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Credit card
Issue: Billing disputes

Complaint:
On XX/XX/XXXX Redball ( XXXX ) moved me from XXXX to XXXX. They were to move my whole house full of boxes and furniture as well as my vehicle. I placed {$6000.00} of the cost on a VISA Chase credit card and paid the rest by check. There was a problem with the quality of service which caused damage to my furniture and electronics, and other items were not loaded on the truck because there was n't enough room, although I was told that everything should fit. Important papers were carelessly thrown which severly hampered my business dealings. I opened a dispute in late XX/XX/XXXX for which they contacted me by letter and phone asking for what had occurred. In two separate conversations I explained all that had taken place, and they said that the dispute was regarding poor quality service. When I mentioned all the unwarranted XXXX, I was told that was a separate issue, but that they would attempt to get additional for that. I was informed that this dispute would be resolved in 90 days, 2 billing cycles. They wanted to get receipts of the damage, but in the meantime, all damaged items were to be kept and I could n't get them repaired because XXXX has never sent an agent. The insurance I had for the move was {$85000.00} and replacement value. I supply receipts I could and guessed at the cost of repairs. That was {$1100.00}, but that was early on ; 9 months are allowed to file a claim after the move, and I am missing a certificate of authenticity for a valuable item, devalues it by about {$5000.00}. The {$1100.00} came off my card. Then there was a separate issue, Chase said, for items not delivered. They wanted a list, so I supplied that. The house was up for sale, so my real estate agent gave me a list of what was left behind. Some of it got stolen by the cleaning ladies beforehand. Later, they said they needed to know the cost of delivering the goods that were n't delivered, so I provided that ( close to {$4000.00} ). Then the additional amount was taken off my credit card, so the {$6000.00} was removed from my card. The merchant had not replied to me, nor had I received any information about merchant response from Chase. As of XX/XX/XXXX the merchant had not responded for which Chase told me by letter also saying, " If the merchant does n't respond, the temporary credit will become permanent. This took place well after 90 days and two billing cycles. XXXX replied by letter to me on XX/XX/XXXX, but did not resolve the matter. Furthermore, Chase wrote me another letter stating that they are unable to collect for the claim from the merchant. Meanwhile my credit card has XXXX balance. I think the issue has been resolved because the bank was on my side and it has been 2 billing cycles. Astonishingly, on XX/XX/XXXX I get a letter from Chase, saying that based on the information available, that the charge is considered valid. Attached to this letter is a letter from XXXX dated all the way back to XX/XX/XXXX with a list of information for items damaged state that they are n't responsible because I packed, it, stating that nothing is missing, and that the rest is " An Act of God. '' Chase said in letter that items are still in my possession from where I moved ( Ca n't do replacement value ), but those items had to be disposed of when the house was sold on XX/XX/XXXX because the buyer did n't want them in the house and I 'm XXXX miles away, ca n't pick the items up without a moving service. Chase bank waited over 90 days ( from movers 's response of XX/XX/XXXX ) to supply this information to me by letter. This whole process lasted over 6 months XXXX XXXX if you include the escalation ) when it was supposed to be resolved in two billing cycles, and gave the merchant an ext ended period of time to reply, which is a violation of policy. I have a BBB complant w/ith them as well.

Company response to consumer: Closed with explanation