Consumer complaint received 2020-06-08
Company: ORG GC GP Buyer, LLC
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I owed a balance to XXXX XXXX for services that were terminated in XX/XX/2020. This balance was turned over to GC Collection Services on XX/XX/2020. GC Services called me several times a week to collect the balance, which included equipment fees. I was not able to turn in the equipment because the local XXXX store was closed due to COVID 19. This was explained to GC Services representative XXXX XXXX on several occasions. She advised that once the equipment was turned in for me to call back and make the payment for the data fees. On XX/XX/2020, the equipment was returned. She informed me that I needed to clear the account up prior to XX/XX/2020 to prevent it from being reported to the credit bureaus. On XX/XX/2020, I spoke with XXXX and provided my checking account information for the payment. On XX/XX/2020, I received a call from GC Services stating that I had a balance with XXXX XXXX for {$190.00}. I explained to the representative that I made a payment two days earlier in the amount of {$170.00}. I explained that I should not be receiving anymore collection calls because the account balance had already been paid. The rep said they would look into and I should not receive any other calls. On XX/XX/2020, I received an alert from XXXX stating that a new collection account was added to my file. When I logged in to view the alert, it showed a newly reported account from GC Services in the amount of {$190.00}. I immediately called GC Services to discuss and informed them that I made a payment on XX/XX/2020. The rep stated that they did not show a record of any payments made. After being on the phone with one rep, I was transferred to a Supervisor named XXXX XXXX, who explained that apparently I had two accounts in their office for XXXX XXXX. I stated that I was never contacted about the 2nd account until XX/XX/2020, but assumed it was a mistake since I had just recently made a payment to them. XXXX XXXX agreed that it was confusing and apologized for any confusion or frustration it may have caused. I explained that I had no problem making a payment and had I been properly notified of the account, I would have made a payment to prevent the account from being reported as a collection account, which has damaged my credit scores. She could not provide me any documentation or notes of any correspondence or communication from their office to me concerning the 2nd account, other than the call on XX/XX/2020. I was not provided the opportunity to dispute or validate this account with GC Services prior to them reporting this account to the three major credit reporting bureaus. XXXX referred me back to XXXX XXXX, who stated that there was not anything they could do and that all communication, payments, and disputes were to be addressed with GC Services. I reached back out to GC Services and was not able to come to a resolution.

Company response to consumer: Closed with explanation