Consumer complaint received 2016-11-11
Company: JPMORGAN CHASE & CO.
State: IL
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
I am filing this complaint against JPMorgan Chase & Co. ( " Chase '' ) for failing to provide adequate security for their account holder 's checking accounts and their incompetence in filing fraudulent claims. 
In the early morning of XX/XX/XXXX, at approximately XXXX, I was a victim of theft by deception. I was picked up by a false XXXX cab driver. The driver said I could only pay by providing my debit card and enter my pin. Within an hour of getting out of the cab I called Chase to report my account had been compromised. In total I had {$5900.00} of unauthorized funds withdrawn from my account in XXXX separate transactions in amounts of {$500.00}, {$500.00}, {$2100.00} & {$2700.00}. I was later informed by Chase the fraudster called Chase and raised my withdrawal limits to steal my funds. Chase refuses to accept responsibility for their negligence. 
At XXXX on XX/XX/2016 I arrived at my local Chase Bank to file a disputed charges claim in regard to the unauthorized withdrawals from my account. I received assistance from a Chase employee, XXXX XXXX, who filed the original claim ( Claim # XXXX ). It was later brought to my attention that XXXX XXXX had negligently filed the original claim. 
Directly after filing my claim I went to the XXXX Police Department and filed a police report ( XXXX XXXX. XXXX ). I later found out this crime was committed by a 65 time credit card fraud offender named XXXX XXXX. The XXXX Police Department was able to obtain video evidence of the fraudster with my debit card at a local currency exchange withdrawing funds. There is an outstanding warrant for his arrest. 
I followed up with Chase regarding the status of my disputed charges claim multiple times. I was told on XX/XX/2016 that my original claim, dated XX/XX/2016, had been filed incorrectly by the Chase employee. Chase denied my original claim with the excuse that I waited too long to file a claim and did not take responsibility for the negligence of their employee incorrectly filing the original claim. After this date I had to refile my claim as XXXX separate claims ( Claim # XXXX & XXXX ). 
After waiting 5 business days I was told my claims were being denied a second time, for erroneous reasons. Chase blatantly ignored my original claim filed on XX/XX/2016. After numerous calls I convinced a Chase Supervisor to reassert my claim. My third submission included a detailed description of the events which occurred, my filed police report and the name of the fraudster who withdrew funds at XXXX on XX/XX/2016. 
Despite Chase acknowledging someone else withdrew funds from my account, I was denied for my third claim because Chase again falsely claimed I failed to " notify Chase in a timely manner '' of the fraudulent charges. The Chase Fraud Claim Department Supervisor, whose name is XXXX, told me there is no additional evidence, including an arrest of the criminal that would result in recovery of my funds from Chase. 
Chase acted negligently by permitting the fraudster to raise my account limits to take funds without asking for common security measures ( i.e. social security number, mother 's maiden name, phone number, DOB ). 
I demand to be rectified under Federal Reserve Regulation E 12 CFR Part 1005.6. I gave timely notice of the unauthorized transactions as defined in 12 CFR 1005.6 ( b ) ( 1 ) by contacting Chase under claim # XXXX. This claim was filed on XX/XX/XXXX the same day the unauthorized transactions occurred. My liability should be no more than {$50.00}.

Company response to consumer: Closed with explanation