BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-08-19
Company: Mr. Cooper Group Inc.
State: NY
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Loan Assumption, which my sister XXXX XXXX , a DIRECT FAMILY MEMBER, what i understand Direct family member means a spouse, parent, child, grandchild, brother or sister of the tenant. Sample 1Sample 2Sample 3. Direct family member means children, parent, grandchildren, grandparent, caregiver or siblings of the Owner. 

And if they told us from the very beginning that sibling is not consider as direct family, they should told us. My sister and i are doing all the right thing legally. The house are under their name, she us our successor. Unable to continue paying the mortgage because we also have bills payable and we have apartment we paying too where near to my work. And since my sister and her family willing to continue paying the mortgage, we inquired this since loan assumption since XX/XX/XXXX. We, for sure follows whatever they needed as to submit, but only thru phone they always DENIED us, without i forming us even EMAIL or LETTER. 3X Denied, open 3X case and close the case without informing us what is the reason for DENIAL. They told to my sister, that deed should be done by transferring ownership which we did and granted and registered to their name - my sister. That mortgage company is not knowing what need to be done, lack of information, very inconsistent, no knowledge about our concern. They keep us waiting and hoping for nothing. We spent so much effort, time and dedication to make things things LEGALLY. If sibling us not consider as direct family member, they should tell us ahead of time. Its almost XXXX month. Nothing happens. 
The last person which my sister spoke from Mr Cooper, name is XXXX, yesterday XX/XX/XXXX around XXXX, he said theres no way to gave loan assumption be approved and ge said the only way to do it is to Refinance This company dont know what theyre doing, no update, poor customer service. 

STRESSFUL, DEPRECIATION and FRUSTRATION for wrong information to my sister XXXX XXXX

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation
Consumer complaint received 2020-05-13
Company: I.C. System, Inc.
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
When I contacted IC System Inc requesting debt validation pursuant to The Fair Credit Reporting Act and The Fair Debt Collection Practices act, they refused to validate the debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-01
Company: Early Warning Services, LLC
State: WA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Received unwanted marketing or advertising

Complaint:
Received a check from XXXX XXXX Customer Remediation ( XXXX ) XXXX. XXXX XXXX, XXXX, OR XXXX ; Dated XX/XX/2020 ; scan bar with XXXX It had old accounts on there which XXXX XXXX Closed , but now is apologizing for with a check for me in the amount of {$150.00}, which I ripped up of course, due to XXXX closing my account for no reason in the first place. 
It states that XXXX XXXX has requested an update to my Early Warning Services consumer report so that it does not reflect that my deposit account was closed due to the hold. Total hogwash. 

I will gladly mail you the letter and check.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-01
Company: Convergent Resources, Inc.
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Dear Sir I received a letter in the mail from this company called XXXX XXXX XXXX, and Convergent Outsourcing inc for a debt. They say I owe XXXX dollars for a debt they are trying to collect. The reduced amount is XXXX to settle the debt. I lived in the XXXX XXXX XXXX XXXX for 31 years I paid my bills on time I am a veteran and I worked for the XXXX  XXXX   XXXX XXXX  for XXXX years and the monitored my debt activities and I had to keep my bills paid on time so t could keep my job with the XXXX. I paid my home loan with XXXX  XXXX XXXX and auto loan with XXXX XXXX bank. I kept my credit monitored back XXXX XXXX because I was a victim of credit fraud. And the XXXX  offer credit monitoring for employees. This letter I received in the mail from them on XXXX/XXXX/2020.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-03-04
Company: Resurgent Capital Services L.P.
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Received multiple letters from Resurgent Capital Services/LVNV Funding LLC on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX claiming I owe {$4600.00} to LVNV Funding. Is this a scam? 

I disputed & requested Resurgent Capital/LVNV Funding, by certified mail on XX/XX/XXXX to provide supporting documents, etc. in writing & its license numbers in the State of Texas. The request was ignored, but they continue to harass me with robocalls & letters. Never heard of them & do not owe this claim! Noticed this company has over XXXX complaints with XXXX  & when I filed a complaint on XX/XX/XXXX with XXXX  to request Resurgent Companies remove this account from their system. This is the response they sent XXXX  ... ..,, '' Ms. XXXX expressly stated in her complaint that she wants us to remove this account from our system, which requires that we cease and desist all activity. 

But Resurgent Capital Services/LVNV Funding LLC contacted me again 14 days later demanding {$4600.00} on XX/XX/XXXX, after stating they would cease & desist all activity.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-01-31
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: IN
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX VIOLATED THE DODD-FRANK ACT ON ME AND ALLOWED ME TO BE SCAMMED FOR XXXX IN US.DOLLARS.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-19
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I sent off an investigation request letter to XXXX certified mail on XXXX. They received the mail on XXXX. I asked them to do an investigation on the list of accounts that are on credit reporting. It's been 30 days, and I haven't received a response from them ; here is the Tracking # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-03-04
Company: Comerica
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Direct Express allows you to select transfer funds from the website it will take the money but it never shows up in the account that you transfer to.I attempted to transfer money from direct Express to XXXX XXXX and the money disappeared after hours of trying to contact someone that customer service never answers and hangs up on you I had to contact your congressman and a senator to find out how to reach them. The money disappeared they will not answer the phone and the website says that it will do it but after speaking to someone they said that they have not done online transfers since 2018.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-08-19
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I sent off an investigation request letter to XXXX certified mail on XXXX. They received the mail on XXXX. I asked them to do an investigation on the list of accounts that are on credit reporting. It's been 30 days, and I haven't received a response from them ; here is the Tracking # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-03-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
For approximately 2 years I have tried to dispute inaccurate information on my personal credit report with the three bureaus ( TransUnion, XXXX, and XXXX ) and XXXX with no success! Each time I attempt to get accurate information VERIFIED and/or changed or removed the bureaus send a letter back indicating " verified with the bureaus ''. Each time I contact XXXX directly to VERIFY accurate information is correct and being reported to the bureaus correctly XXXX will send copies of old account statements. 

When asking the three bureaus ( TransUnion, XXXX, and XXXX ) to VALIDATE that the items being reported by XXXX are correct since there are SO MANY errors across the bureaus I get a letter back stating " our information that is being reported is correct ''. When asking XXXX to VALIDATE information on my credit report because of the vast DIFFERENCES being reported across the bureaus XXXX does not respond or sends old statements. I have attached just the past correspondence to the three bureaus ( TransUnion, XXXX, and XXXX ) and XXXX via certified letter for your review. I will also send you the new letters indicating the same. Lastly, I will send you just one of the many denial letters that I have been getting over the past 2 years from my creditors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I disputed an accounts reported by your company in the file you maintain under my Social Security number. I was informed on 60 days ago that the item was deleted from my credit report. XXXX, XXXX XXXX XXXX XXXX Now I have discovered that the item has been reinserted on my credit report. In accordance with the requirements of the FCRA section 611 ( a ) ( 5 ) ( B ) ( ii ), you are required to notify me of the reinsertion in writing within 5 business days. I hereby demand that you immediately delete the negative items from my credit report in order to avoid legal action. I am submitting this complaint separately to the Attorney Generals Office, and the XXXX. 
Please govern yourself accordingly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2015-06-22
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I have had Ocwen serving XXXX loans for my condo for several years now. When the financial crisis hit GMAC lowered my interest rate on these loans. This was done for a short period of time. Now they are raising the rate. I have made repeated calls to Ocwen asking them to provide me with the note holder so I could arrange a refinance or interest rate change. My condo is still worth a fraction of what I owe. They state to me that they can not provide me with any info for the lender. Once more thy state that I have no choice but to pay the increased payment or face credit problems. Now they are calling me on Sat. & Sun. saying that I better make the increased payment even though no bill has been received. I need to mention that I have never missed a payment through all of this. Yet I am receiving threatening phone calls from XXXX. Where is our consumer protection from these lenders and service companies.

Company response to consumer: Closed
Consumer complaint received 2022-03-14
Company: Aldous & Associates, PLLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Due to the pandemic my XXXX XXXX  membership was no longer open for business. I physically went into XXXX XXXX  and canceled my account and also insisted that they notated my account as closed. I have not used the facilities and moved out of state. I have received a collection notice from a law office requesting {$360.00} and collection for a XXXX XXXX. Acct : XXXX. Upon closing my account, there was no past due nor upcoming bills to be in-cured. Please stop this fraudulent attempt to collect debt. I am a XXXX veteran and I feel taken advantage of at this point. Please help me

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14
Company: EQUIFAX, INC.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I have 3 inacurate accounts reporting that need to be investigated and deleted, 2 lates and one account that does not belong to me

Company response to consumer: Closed with explanation
Consumer complaint received 2020-10-15
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
XXXX we deposited a insurance check for XXXX Santander has been holding the funds since they cashed the check but would not give to us I spoke with the bank in person phone nobody can give me a forward answer I tried calling corporate there's no such thing they took the money out or acct XXXX said they were returned to maker XXXX still has not received and when I call they can't give me date and they just closed our accounts we are in a pandemic we need this money Santander is not giving it back I can't get answers bill are due I don't know what else to do

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2016-12-22
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
These XXXX accounts are not mines. I have filed complaints with the Florida Attorney General. XXXX XXXX also tried to lower bill to make me pay. Neither company sent me this debt prior to posting to credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-19
Company: ALLY FINANCIAL INC.
State: MA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I was scammed on XXXX through a XXXX XXXX  group. Someone put up equipment for sale, which I sought to purchase. I had purchased gear through this group before without issue. I worked with the person on XXXX, and once they got half the payment, they sent me a bogus tracking number which did not work and then disappeared off XXXX. I reported this to the bank twice, and both times they denyed me. Then I worked with their " Executive Customer Relations '' and sent them the chats with the person and the bogus tracking number to prove I was scammed. Their response was : Unfortunately, neither Ally Bank nor XXXX is liable for any typos or keystroke errors that you may make when using XXXX, which appears to be the case in your concern. Further, subject to our obligations under applicable laws and regulations, you agree that you, not Ally Bank or XXXX, are responsible for resolving any payment or other disputes that you have with any other user with whom you send money to, or receive or request money from, using XXXX. Additional information about XXXX can be found on pages 11 through 28 of our Online Banking Services Agreement. 

I have no way of working through a dispute as it was a scam, and there is no one to work through it with. I am appalled that this bank is one of the banks that takes no liability for the fraud that happened using their systems.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-21
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 

Fraudulent Inquiries : Champion XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2016-03-18
Company: JH Portfolio Debt Equities, LLC
State: FL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
There is an account which is past the statute of limitations, several validation request have been submitted with nothing received. Please help assist me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2016-05-04
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
I received a letter from Chase stating that my credit card was being canceled because continuing the relationship represented a possible reputational risk to Chase. Three phone calls were made with no explanation given. An e-mail was sent and we got a message saying that we would get a response in 10-12 days via US mail. When the letter came it referenced an article on a XXXX web site as the basis for their decision. ( XXXX ) This article references a XXXX in XXXX in 2006 and references someone with the same name as mine but actually has no relevance to me. I do n't live nor have I ever lived in XXXX, I have no criminal record and I have no relationship to the people in this article. I am recently retired, an XXXX, and a graduate of an XXXX XXXX University with no criminal record, not a XXXX as they seem to imply. 
After receiving the last letter from Chase, I called the person who had sent the letter ( XXXX XXXX ) four times over three days before getting a return call. He said that he would have the issue reviewed and get back to me within two days. It took five business days and an additional three call from me before he called and said that " they '' had decided not to change their decision. 
It 's obvious that Chase made no effort to verify their information and is perfectly willing to smear my reputation and hurt my credit rating based on inaccurate/false information and shoddy research on their part. 
I have several questions : Did Chase cancel the credit cards of everyone with my name? 
If the report had the name XXXX XXXX in it would they have canceled the credit card of everyone with that name? 
Why did they decide to cancel the account after two years? Is it because I always pay on time and they never collect any interest? 
It 's shameful that they feel free to impugn my character and integrity in the name of maintaining their reputation and hurt my credit rating in the process.. How can someone with a good credit rating and no criminal record possibly hurt the reputation of a company like Chase.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-19
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I recently reached out the the all three major credit bureaus. I requested they remove the balance off a credit card I was added to as a Authorized User. They investigated and verified the account was accurate. The issue is that since I am a authorized user I am not responsible for any debt obtained. the account was closed but the balance has yet to be remove. 
in accordance with the FCRA, the creditor and the credit bureaus have violated my rights under 15 U.S.C. 1681a sec 603. states only information on credit issued to a consumer is allowed 15 U.S.C. 1681a sec 604 A sec 2. States a consumer reporting agency can not furnish an account without proper written consent 15 U.S.C. 1681a sec 602A. states i have the right to privacy

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief