Consumer complaint received 2023-01-13
Company: TRANSWORLD SYSTEMS INC
State: WI
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I visited the XXXX at XXXX in XXXX of XXXX for a consultation. I received no services from their clinic that warranted a payment as they referred me to my primary care doctor instead. I was given no notice of any fees to be paid nor was I informed that I owed the company any money at all. I was not given any documentation about debt that I owed on that day. Following that day, I also received no communication from XXXX at all regarding any supposed payments required of me. So, in short, I received no services from their clinic and no communication whatsoever indicating that I owed them any amount at all. 

The first communication I received from XXXX XXXX XXXX was delivered to me in the beginning of XXXX XXXX. The letter was dated for the XXXX of XX/XX/XXXX and stated that I owed a debt of {$59.00} to their collector " XXXX of XXXX ''. As I was never billed from XXXX and never received any services from the business, I assume this collection was fraudulent, and sent XXXX XXXX XXXX a debt verification letter requesting : 1. The amount of the alleged debt ; 2. An itemization of the current amount of the debt that reflects interest, fees, payments, and credits ; 3. The full name and mailing address of the original creditor for this alleged debt ; 4. Documentation showing you have verified that I am responsible for this debt, or a copy of any judgment ; 5. Documentation showing you are licensed to collect debts in XXXX. 

The letter I sent to them also stated : " Because I am writing you within XXXX  days of being notified by your company about this debt, you must cease attempting to collect this alleged debt until after you have provided the requested information. 

If you continue attempting to collect on this debt or seek judgment for payment of the debt without first providing written verification, you will be in violation of the Fair Debt Collection Practices Act. Additionally, the debt can not accrue any fees or interest beyond what is allowed by state law or by contract with the original creditor. '' I mailed that letter to them on XX/XX/XXXX. 

On XX/XX/XXXX, I received another letter from XXXX XXXX XXXX that states : " It has been our experience that much of the debt assigned for professional collection is resolved before it reaches this stage in the collection process. This account, however, has not yet been resolved. 

This account hsould be addressed. If left unresolved, our collection efforts may continue. If the creditor wishes for us to do so, we sill have this account referred to our team of professional telephone collectors to attempt to collect the above unpaid amount. 

Please make continued collection efforts unnecessary by resolving this account. 

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. 

Calls to or from this company may be monitored or recorded for quality assurance.

You may also make payment by visiting us on-line at XXXX XXXX XXXX. Your unique registration code is XXXX XXXX XXXX. 
If you have an income tax refund, perhaps you can use the proceeds to pay this account. '' My letter was completely disregarded by XXXX XXXX XXXX, putting the company in violation of the Fair Debt Collection Practices Act.

Company response to consumer: Closed with explanation