Consumer complaint received 2021-08-25
Company: Lending Club Corp
State: NM
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
On XX/XX/2021 I was notified by my credit monitoring company that XXXX  credit was reporting that a new credit account had been opened with Lendingclub Bank NA. The information given matched exactly that of an account that had already been reported to XXXX  on XX/XX/2021 with the last four digits of the account being XXXX. XXXX  was now reporting that I had two open credit accounts with Lendingclub when in fact I only have one. 
On XX/XX/2021 at XXXX XXXX  MT I contacted LendingClubs customer service department via phone and spoke with XXXX, she informed me that she had received numerous calls from Lendingclub customers reporting that they also were experiencing the same issue of duplicate accounts being reported to credit reporting agencies and to file a dispute with XXXX. 
On XX/XX/XXXX, I file a dispute with XXXX  indicating that there are duplicate accounts on my credit report that are inaccurately reporting an inflated overall debt and an inflated monthly payment. XXXX  confirmation # XXXX. 
On XX/XX/2021 at XXXX XXXX  MT I contacted XXXX  and the agent confirmed that Lendingclub was reporting the same account number, same loan amount, and same monthly monthly payment but that Lendingclub had reported the same information as a new account on XX/XX/2021. The XXXX  agent informed me that because Lendingclub had reported it as a new account, even though the information was the same as the original account opened in XX/XX/2021, that they had to treat it as two separate accounts. 
On XX/XX/2021 at XXXX XXXX  MT I spoke with XXXX at Lendingclub and reported the error and was told to call back in seven days. 
On XX/XX/2021 at XXXX XXXX  MT I called Lendingclub customer service and was informed by XXXX  that Lendingclub was aware of the problem and had a consumer advocate team working with XXXX  to correct the credit reporting error. 
On XX/XX/2021 at XXXX XXXX  MT I contacted Lendingclub customer service and spoke with XXXX, she informed me that this was a company wide problem and that the CEO of Lendingclub was aware of the problem and the inaccurate reporting of duplicate accounts had happened to a large number of their customers, and because so many customers had been effected it was going to take some time to correct, and to call back in a week. 
On XX/XX/2021 at XXXX XXXX  MT I contacted Lendingclub customer service and spoke to Ashawnie he informed me that Lendingclub was aware of the problem and that Lendingclub was working on fixing the issue.

I was informed by XXXX  that they could not delete the duplicate account from my credit report because Lendingclub had verified that it was an active and open account even though it is an exact duplicate of an account already being reported by Lendingclub. 
On XX/XX/2021 I received a document from Lendingclub ( attached ) sent by XXXX XXXX that Lendingclub had erroneously reported two Lendingclub club trade lines to XXXX  and that it had been corrected. 
On XX/XX/2021 I contacted XXXX  and pulled my credit report and the duplicate credit accounts still appeared on my credit report, with an inaccurate doubled overall debt and inaccurate doubled monthly payment amount. 
On XX/XX/2021 I contacted Lendingclub customer service and spoke with XXXX she informed me she would report the issue to her superiors and gave me a ticket # XXXX, and to call back in a week. 
On XX/XX/2021 I received a document from Lendingclub ( attached ) from XXXX XXXX indicating that Lendingclub was aware of the problem and is working to resolve it. 
As of XX/XX/2021 this credit reporting error still appears on my XXXX  credit report. It has been over two months since this error was reported and acknowledged by Lendingclub with no resolution.

I have tried repeatedly to correct the error with XXXX  but was told by them that only Lendingclub can fix the issue because Lendingclub is verifying the information as accurate.

Company response to consumer: Closed with explanation