Consumer complaint received 2016-01-14
Company: Action Collection Service
State: ID
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
This item claimed by Action Collections on behalf of Benchmark Apartments from XX/XX/XXXX in the amount of {$2100.00} ( originally was {$1200.00} until I filed a dispute then was increased as of XX/XX/XXXX to {$2100.00} ) is inaccurate because the Benchmark Apartments charged me for inaccurate charges, falsified an important document and then immediately sent me to Action Collections with intentions of receiving illegitimate payment, whilst destroying my credit. This has went on for 7 years and has prevented me from having perfect credit with this one exception to my credit report. I worked with the XXXX as a mediator between myself and the XXXX as well spoke with Attorney General in XXXX, Id whom both agreed this collection was incredulous and a mistake. The XXXX were willing to bring amount owed to {$300.00} through XXXX, however Action Collections still had the collection and were completely unwilling to work with me. Action Collections shredded all the documents I submitted one which was an original move in/out document, which Benchmark falsified and I tried informing Action Collections they forced my signature and I had the original document, they asked me to send in all my receipts and that document. I made copies of everything but submitted in hopes they would see that XXXX never had intentions of performing a move out walk through to verify I had cleaned the apartment and previous damage to apartment before I moved in. XXXX went and had their own cleaning crew come in and then sent me an invoice for cleaning charges, inaccurate rent amount and miscellaneous charges that were never agreed to in contract. I had receipts to show I had cleaned the apartment in hopes of getting my deposit returned and they never met me after moving out. They immediately sent me to collections when I questioned the invoice that was sent. I am requesting the item be removed completely and as soon as possible from my credit report because it is affecting my life negatively. Enclosed are the following attachments ( exhibits ) : ( Exhibit XXXX ) copies of receipts from cleaning services I paid for per my rental contract when moving out the XXXX apartments. I made several attempts to check out with a manager by calling and going down to office but was never returned any phone calls. Finally, I was called back by someone in their office only to obtain my address and was informed that the apartment had been rented. In addition was notified the apartment had been rented. This was important because under the condition I have professional cleaning services done, have proper walk out to show they were done and provide receipts, if the apartment rented prior to end of month I would not be responsible for the {$650.00} rent and I would receive my deposit back of {$300.00}. Instead of my deposit I received a lengthy itemized invoice for inaccurate charges and charging me rent, which was not the correct rent amount in the agreement, ( Exhibit XXXX ). The rent amount in invoice was inaccurate from rental contract ( Exhibit XXXX ). There were also charges for professional services I had already had paid for to have cleaned. I demanded to know why these charges were invoiced to me but never heard back from anyone and then after two months of no answer and or hanging up on me, I received a notice from Action Collections that I was to pay them and my account was turned over to them. I pleaded with Action Collections as well contacted XXXX because I felt I was handled wrongly and never had a chance to hear from Benchmark ( Exhibits XXXX, XXXX, XXXX ). In addition, XXXX XXXX sent a falsified move-in sheet ( Exhibit XXXX ) with my name at top and the signing manager at bot

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation