Consumer complaint received 2023-03-26
Company: W&A Intermediate Co., LLC
State: VA
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I recently applied for a home mortgage and was denied as this company has a $ XXXX derogatory mark on my credit. I called them because I've never recieved a bill from them. They also claimed and explicitly stated to me : " We are not a collection Agency '' we are collecting this " On behalf of the hospital '' I've tried and tried to dispute this charge due to non-patient responsibilities from the originating bill. I requested a detailed invoice via phone and they said I needed to make the request in writing. I emailed them at XXXX as directed, I've emailed them multiple times over the past 18 months requesting updates and informing them I'm attemptjng to settle this debt. Not a single response. 

They use to have a website with the same domain as their email but that website no longer exists. They misrepresented themselves to me, and informed me that any adjustments would have to be made by the hospital. The hospital stated they have never heard of this company and that they can ot make any adjustments because it was frlm XXXX. I just want this off my credit report since I've performed my due diligence and performed all of the steps that everyone along the way has asked me since XXXX, including the hospital. It is not my fault that companies failed to bill or billed my insurances incorrectly. I've performed every action and piece of evidence requested with no prgress. 

I feel like I did their job for them. Yet they will not respond to anything in writing. This seems beyond suspicious to me. I requested a list of the patient responsibilities for this alleged debt and they said it was " under review '' with their " insurance department '' I asked to speak with that department in an attempt to settle the debts because I called my insurance companies at their request to aquire the details and statements of their records on patient responsibility. I was refused the opportunity to speak with someone. 

I filed a complaint with the XXXX  and they did not respond to them either. 

I have had no communications from this company, despite my numerous attempts. At one point, my account was with a company named Wakefield Associates, and I was working with them to do the rebills, etc. Once the timeframe to rebill the account passed, the account was no longer with them. I received a single piece of physical mail The Healthcare Receivables Group, and I contacted the number on the paper. I asked what happened and how they received or purchased this account from Wakefield. They immediately, and very rudely informed me that they are NOT a collection agency and they are attempting to collect this debt directly for, and on behalf of the Hospital. I thought this to be a very suspicious. As my original complaint stated, they asked me to email them certain details. 
As you can see from the attachments, I sent the requested information and have never heard back from them. 

Attached is : XXXX XXXX - The entire email thread that I've sent to them with zero response.

Company response to consumer: Closed with explanation