Consumer complaint received 2015-10-23
Company: Ditech Financial LLC
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX Green Tree servicing LLC took my mortgage over from XXXX. The first letter I received from Green Tree was that I was in Default. My payment made to XXXX was never forwarded. I was harrassed constantly for the first few months until I informed customer service not to contact me. I pay my mortgage electronically through my Bank. XX/XX/XXXX I received a check from Green Tree from Green Tree accounts payable dept for {$1100.00} described as not enough to reinstate loan I called customer service they said it should not have been sent to me. XX/XX/XXXX I received another check for {$2500.00}. Once again I called and was told they do not send back checks. everything was fine until XXXX XXXX another check for {$1100.00}. same description. Then again in XXXX XXXX for {$1200.00}. 
I did receive a letter informing me I was behind on my mortgage. I called and again was told I should not have received a check. XX/XX/XXXX I received a letter informing me I was in default and was going to be foreclosed. I called and was told to write a dispute to customer service. The amount of the default was less than the total of the checks they had mailed. I asked to apply their checks from their bank payable to me back to my mortgage account because I never cashed them. They told me I needed to write a dispute letter to customer service. XXXX XXXX assured me no action would be taken until the dispute had been investigated. Green Tree is now DiTech. Ditech received my dispute letter on XXXX XXXX XXXX telling me they would need aprox 30 days to review my account. On XXXX XXXX XXXX 5 days later they recorded a notice to default and intent to sell my property. 
I called once again and was told by XXXX XXXX that he would personally watch for my account and no sale date would be posted until we got to the bottom of this. XXXX a customer service rep with DiTech and Green Tree Servicing told me to cash the checks and send them in as payment. I told her the checks were over the 90 day period and I could not cash them to please credit my mortgage account. This was not an option. XXXX XXXX suggested to send me a lump sum check to cash and then send in to make the mortgage current. I have wriiten XXXX dispute letters asking for information and have not a reply as of today. On XX/XX/XXXX I received a check from DiTech accounts payable dept same account number as Green Tree Servicing for {$1300.00}. Those Checks total {$7400.00} I called to ask why they sent me another check and my account rep XXXX nor XXXX XXXX was available. I left a message and no return call has been made. I have had nothing but headaches and complete incompetence and or ignorance since my mortgage was taken over from XXXX. I contacted HUD and a referral from HUD referred me to your bureau. 
I have been 30 days late once in XXXX XXXX but made a double payment in XXXX XXXX and once in XXXX XXXX Making a double payment in XXXX XXXX. I dont recall why I missed the payment. I would just like to have my payments that they sent back from their Checking account to be credited to my mortgage and for them to waive all the fees and penalties they have charged me for their mistakes with the exception of the XXXX XXXX and XXXX XXXX late fees. In closing I asked why every payment I have made has not been sent back to me since their records indicate I have been in default from day 1 with them

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief