Consumer complaint received 2022-09-25
Company: SYNCHRONY FINANCIAL
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am having a problem with my CareCredit account, which is up under Synchrony Bank. They are penalizing me for disputing a charge, and not giving me the provisional credit that they are claiming that they are doing, which is required by Federal Regulations. 

I had a credit limit of {$1900.00} with CareCredit. Therefore my available credit limit was {$1900.00}. I made a one time purchase for {$1800.00}. As a result of such, my available credit limit became {$5.00}. After that, I made a one time payment to CareCredit, of {$1800.00} to pay off my entire balance. Such payment brought my available credit limit back to the original amount of {$1900.00}. I have not used my CareCredit account since then, so my available credit remained at {$1900.00}. 

Because the purchase I made for the {$1800.00} contained a breach of contract, I disputed such charge with CareCredit, and subsequently was told that I was going to be given a provisional credit for the disputed amount. Instead of being given a provisional credit, prior to doing so CareCredit placed a hold on my account for {$1800.00}, in order to stop the provisional credit of {$1800.00} to be given in good faith. Such action flies in the face of 12 CFR 205 Electronic Fund Transfers, as governed by Regulation E. ( https : //www.federalreserve.gov/supervisionreg/reglisting.htm ). 

For me to have an available credit limit of {$1900.00}, then dispute a charge of {$1800.00}, just be given a provisional credit of {$1800.00} right after a hold is placed on my account for {$1800.00}, is tantamount to not being given a provisional credit at all. In fact, since the hold has been placed on my account prior to the provisional credit being posted, my current available credit is only {$5.00} and will remain at {$5.00} until the provisional credit posts to my account ( when prior to such dispute my available credit was {$1900.00}. ) If my available credit limit was {$1900.00} prior to the dispute, and after the provisional credit of {$1800.00} is posted, my credit limit is still {$1900.00}, where is the provisional credit at? 

By Synchrony Bank and CareCredit placing a hold on my account for the amount I am disputing while offering me a provisional credit, they are surreptitiously circumventing the banking regulations set forth to protect consumers, and finding a way to abuse my rights as such consumer. CareCredit is making it appear as if they are giving me a provisional credit when they are in fact not doing so. 

I spoke to three different people regarding this issue on the morning of Sunday, XX/XX/2022. The people that I spoke to were representatives by the name of Nurse ( phonetic spelling ), via phone ; XXXX, via SMS ; and XXXX, who said he was a manager, via phone. None of the three parties made an attempt to resolve this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation