Consumer complaint received 2020-04-01
Company: WSFS FINANCIAL CORPORATION
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
The Notice of Default was resended by prior servicer in XXXX. Servicer subsequently sold the loan to a new company who is foreclosing in spite of showing modification was fraudulently signed by the lender. Loan had been fully forgiven in XXXX. I was forced to file bankruptcy/Adversary Action to keep my home. My attorney who is elderly, XXXX plus years, and extremely terrified of the Corona Virus, had to have a telephonic hearing with the bankruptcy judge and was not in the right state of mind and could not argue the case. Subsequently, the stay was lifted and my home of 20 plus years is scheduled for foreclosure on XXXX. This is unfair, especially since XXXX forgave the loan in XXXX. There is no explanation on how the loan balance of XXXX increased to XXXX in less than two years. Servicer states there was a credit line increase in XXXX, which is untrue, especially, since in XXXX lenders were closing their equity lines. We have asked for payment history and we have asked for the forgiveness letter because I have, in my notes, that I spoke to a XXXX XXXX, with XXXX, and she verbally told me that the loan was forgiven and followed up with a letter in XXXX. Instead of producing the letter, they produced a fraudulent modification. That's how we found that there was a fraudulent modification done by XXXX. Furthermore, there has been no correspondence from the lender from XXXX to XXXX when solicitors notified us that XXXX  had filed a NOD that they resended. We notified the Consumer Financial Protection Bureau. We need your help. We also have a declaration from our attorney stating that he is sick and he foolishly participated in the XX/XX/XXXX telephonic hearing against his better judgement and in retrospect he realized that he was not prepared or in a right state of mind to argue the case as he should have been. Remember, he is elderly and very concerned of the Corona Virus. He's in age of XXXX and older group, which, health authorities projected with being the highest danger with contracting the Corona Virus and having serious injury or dying. He regrets that he didn't request a continuance as he planned because of how he felt. He was confused and his judgement was impaired, which was not fair to his client. He requesting a rehearing. In XXXX, under Making Homes Affordable, our mortgage was modified through the Department of Justice Settlement and  XXXX and brought to it's current market value of XXXX. Because our property has appreciated in value, this lender/servicer is taking advantage of a loan that was originally XXXX and had been forgiven in XXXX and claim the balance is now over XXXX, thereby, trying to say we have no equity and should just hand over our home of 20 years. This is wrong. All of the supporting documents have been provided to XXXX and the law firm and have been ignore.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation