Consumer complaint received 2019-10-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have excellent credit and FICO Score, however, I'm being rejected by Banking Institutions and denied credit for credit cards. This action and the reasons the Financial Institutions provide, Specifically Bank of America and XXXX deny my new applications based on wrong information reported on my Credit Report. I'm being discriminated against as a woman, age and young retired XXXX XXXX Employee. I own a home, paid off mortgages and car loans and there is no reason to deny me on a new credit card application. I've demonstrated sound payment judgement, and deny me access to credit cards or for financial institutions to deny my candidacy for credit lines or loans when I have property and have not filed a bankruptcy is against a host of laws. It takes 25 months to remove a hard inquiry from your credit report when applying for credit cards. This activity negatively impacts my ability to be employable. Employers look at your credit report, whether it's a hard or soft inquiry. I subsequently applied for 2 credit cards online on the same day and was denied by both Financial Institutions. The reasons stated are due to wrongful and outdated credit card information on my XXXX Report. I received my free credit report dated XX/XX/XXXX inquiry number XXXX, where Bank of America denied me credit due to too many inquiries on my report, serious delinquency, lack time of delinquency is too recent or unknown and lack of recent installment loan information. My credit score is between 709-726 as a retiree. I should be able to access all forms of credit cards and loan products, but XXXX XXXX actions and the Banking Industry are purposefully negating my applications. I would like your agency to investigate the situation and have XXXX remove the outdated credit card accounts, look into the response Bank of America provided when they denied my credit card application which gets reported to the credit agencies and placed on my report for 25 months making me ineligible for a employment, new applications, loans. This actions cripples a persons ability to support themselves. I would also like the CFPB to ensure that XXXX and Bank of America takes the necessary steps to submit information to correct it. A consumer can not ask or receive an appeal in the mail for a Credit Card Application  when the Banking Institution is wrong. When the action is inappropriate and negates a Consumer 's credit rating and is allowed to remain on the report for 25 months-its gives other lenders the ability to also discriminate. I'm asking for your assistance. 


Bank of America Ref, Number XXXX letter dated XX/XX/XXXX XXXX XXXX ( Former XXXX XXXX EMPLOYEE )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation