Consumer complaint received 2016-07-06
Company: U.S. BANCORP
State: AZ
Product: Credit card
Issue: Advertising and marketing

Complaint:
On XXXX XXXX, I was contacted convinced that XXXX could help me make my XXXX, XXXX XXXX XXXX a successful one. I agreed to services for XXXX on XXXX XXXX, XXXX and was charged {$4700.00} initial set up fee and agreed to {$140.00} per month fee for their services. On XXXX XXXX, I received an email from XXXX with the names and phone numbers of XXXX of their clients because I had asked for references. I contacted each and they had nothing negative to say about the services provided by XXXX. 

XXXX began services for the dcor site and I sent information as requested by them. On XXXX XXXX, I sent my account spreadsheet and was working on FAXing contracts from other companies with whom I had dealt in the past. I had expressed my concern for duplicate services unbeknownst to me as well as fears of having been taken advantage of in the past. I was also sent information by XXXX XXXX regarding the Attorney General Offices and addresses for each of the previous companies with whom I had dealt so that I could research them. He had offered me help in trying to resolve having been taken advantage of in the past. I continued working on the dcor site as per advise given by XXXX and other service providers. 

It was pointed out to me by XXXX that the site, XXXX XXXX XXXX had a product line that was too wide and that I needed to narrow my niche. The suggestion was to allow them to create a new site that would be on their software. I did not want to discontinue what I had started with the dcor site because I had already invested quite a lot of money. I determined to take some of the product from that site and offer it on the new site to be created by XXXX. On XXXX XXXX, I entered another agreement with XXXX for the creation of a new site ( {$10000.00} ) I became heavily involved in attempting to find good drop shippers and working on developing the new site, putting the researching on the previous companies lower on my priorities, as well as placing my focus on the new site and letting the others go on the back burner. 

Work began on the new site much like what had been done with the XXXX. The progress was to take some time in getting the XXXX set up. The site had been under construction for months and was never made public. XX/XX/XXXX, I was contacted by XXXX XXXX, my account manager with XXXX. He indicated that he had afforded some time to research my niche and had determined that it was not a profitable one. He informed me that, for {$6000.00} I could transfer services from the site ( XXXX ) to a site that had been owned by an individual who had a successful site but who had become ill and could not maintain it any longer. It should be no problem for me to pick up where the previous owner left off with becoming a drop shop client with XXXX XXXX, the company who provided product for the site, as well as for me to be able to take over the client base. There had been orders made that had not been fulfilled. The site name is XXXX. 

On XXXX XXXX, I entered into another service agreement, this time with a {$6000.00} set up fee and a {$190.00} monthly fee. I contacted the drop shipper and, after waiting for their reply, found that it had changed hands and would not provide me drop shipping without my obtaining product from someone else as well because they did not want me to be in competition with their site. I emailed XXXX about this on XXXX XXXX letting him know that I had not bargained for this. I have not heard back from him as of today, XXXX XXXX. 

I have trusted XXXX 's advise and believed they had my best interests at heart, but realize they, too have bilked me of funds and I absolutely nothing to show for it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief