Consumer complaint received 2015-10-23
Company: Seterus, Inc.
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My name is XXXX XXXX XXXX ; and I will try to summarize the unfortunate set of circumstances that caused me to default on my mortgage payments. I have always worked hard to keep my financial obligations in good standing but unfortunately due to a change in my financial circumstances and the simple fact I am a XXXX year old retired female, I have fallen behind on my mortgage payments. The husband, XXXX XXXX, is XXXX years old and doing odd plumbing jobs here and there to help keep the family and monthly bills afloat. For months we have lived out of our reserves so we would n't default on our payments, but eventually, our savings have depleted and as a result of the circumstances, we got to the point where I was unable to comply with my financial obligations. Furthermore, as of next month our monthly payment will go from {$1200.00} to {$1700.00} due to the fact we had an INTEREST ONLY LOAN. At this point of our lives we just want to stabilize a fixed rate on our monthly payments so we can plan our last retired years accordingly. 
I inquired about financial assistance with the lender, Seterus and submitted all my financial information to them. I was just advised that due to the fact I was only XXXX month behind on my mortgage payment I will not be able to retain any workout assistance. I 'm not quite sure exactly how this works but I find it a bit disturbing that if I need assistance yet I ; m doing everything possible to not fall so behind on my mortgage payments I do not qualify for assistance. Does any other information not be taken into consideration? My age? The terms of my loan, like the fact that I am retired and paying on an INTEREST ONLY loan? Yet we have XXXX something years old whom are XXXX healthy and able to work yet have n't paid their home in over 6 years, those we help and modify. With a lower fixed interest rate I believe that me and my husband can plan accordingly and make our payment happen. Along with this letter I am submitting all of our financial information to show proof of the income in our household. Furthermore, I would really hate to lose the opportunity to be eligible for this great program in which I believe I am a perfect candidate for since I am right around the margin of XXXX % debt to income ration to qualify for this outstanding program. 

Seterus has not been the easiest to work with and I feel like the lender is not doing all they can do to help me find a better resolution to my current situation. All I want is to be able to keep our HOME ; I would really appreciate if you can help me to get my file properly reviewed so my loan could be modified to a level that is affordable for me now and sustainable over the long term. I thank you in advance for your kind consideration of my situation. I hope you will be able to assist me in my goal of retaining my home and help me find someone who will take my file seriously. I know that Lenders with the reinforcement of the government can help people like me find a solution and be able to stay and keep their homes. A house is the largest investment that a person can have and it also represents his/her stability.

Company response to consumer: Closed with explanation