Consumer complaint received 2017-01-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
Bank of America took my money due to a Bank of America system glitch/error and wo n't give me back my money. 

I want my money back Bank of America took from my Rewards XXXX Savings Account due to a Bank of America system error!!! It is absolutely insane, unethical, bad business practice for me to be charged a fee for a Bank of America error!! 


Early XXXX 's : My grandmother asked me to save approximately {$1000.00} for her to give to my sister for when she gets married. So I opened a Bank of America CD with this money. This is money I never touch or need to look at on a monthly or even yearly basis. 

XXXX XXXX : By the suggestion of a Bank employee I moved my CD into a Rewards XXXX Savings Account. At the time of opening the account I was told I will not be charged any fees. The fee will be not be charged as I have an interest checking account since XXXX. 

XXXX XXXX : Fees began to be charged to the Rewards XXXX Savings account. {$12.00} was being withdrawn from this account. A Bank of America system error. 

XXXX XXXX : I noticed this Rewards XXXX XXXX XXXX account had dropped below {$1000.00} for some reason and realized a {$12.00} fee had been withdrawn every month since XXXX XXXX ( 7 months ). A total of {$84.00}. 

I called customer service to ask why I was being charged a fee and they said it was because the account was not tied to my interest checking account. I still have my interest checking account ( since XXXX ) so customer service relinked my interest checking account back to this Rewards XXXX XXXX Savings Account. I was then told Bank of America could only credit me 3 months of {$12.00} charges, {$36.00}. They are not able to credit the full 7 months because I only have 60 days to dispute charges. 

I am very frustrated, upset, mad, furious because I 'm paying {$48.00} for a Bank of America error or system error. Bank of America took {$48.00} dollars from my account. I was basically told I should have been looking at my statements and should have notified them earlier. This is insane!! I 'm livid!! Basically I 'm paying {$48.00} to Bank of America so Bank of America can re-link my account due to a Bank of America system error. How is this ethical? How is this right? IT IS Bank of America 's mistake. They are the one 's with the system error! 

I was told by a Bank of America representative I only 60 days to dispute charges. Even if it was a Bank of America error??!! This is TOTALLY insane. This is absolutely bad business practices, completely unethical. The responses and actions are bullying tactics - bullying money out of someone - stealing. Bank of America stole my money. 

This is TOTALLY shady and bad business practices. Is this how Bank of America makes profit, by charging fees in hopes their customers do n't realize they are being charged a fee? Note, this same shady business practice happened to my small business account where fees started showing up when I was told I would n't be charged a fee. Apparently and luckily I caught those fees early enough and was credited back for that account ( I look at that account on a monthly basis ). 

I want the {$48.00} returned to my Rewards XXXX XXXX Savings account ASAP!! Can you please help me get my money back and STOP this BIG BULLY BANK from taking my money and other people 's money!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief