Consumer complaint received 2015-08-19
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
CHASE received the following notice on XXXX/XXXX/2015Reply to : Chase Message Center c/o XXXX XXXXYour decision to LOWER credit line on account ending inXXXX remains CONTESTED on FAIRNESS and ABUSE OFDISCRETION. 

Your decision to LOWER credit line on account ending inXXXX remains CONTESTED on FAIRNESS and ABUSE OFDISCRETION. 

Your decision to CLOSE credit line on account ending inXXXX remains CONTESTED on FAIRNESS and ABUSE OFDISCRETION. 

Chase Cardservice, based on the action below, is inviolation of, or certain provisions of, the followinglaws:1 Truth in Lending Act " TILA '' 2 Fair Credit Billing Act " FCBA '' 3 Fair Credit Reporting Act " FCRA '' 4 Fair Debt Collection Practice Act FDCPA '' 5 The Credit CARD Act " CCA '' Obama6 Equal Credit Opportunity Act " ECOA '' and, including butnot limited to,7 Electronic Funds Transfer Act " EFTA ''. 

While some courts and administrative agencies havedetermined " fairness '' to mean : 1 hiking up an interestrate on an existing balance or 2 allowing a customer togo overlimit and then imposing an overlimit fee, currentlaw supports a " SIGNIFICANT CHANGE '' by a creditor is to beaccompanied by notice 45 forty-five days prior to thechange. 

In this case, Chase LOWERED account ending inXXXX without NOTICE and proper cause violates the law. 
This account, having several months in the customer'scredit file, significantly changed the customer 's FICOcredit score and perception creditworthiness amongst othercreditors. These changes subject Chase Cardservices andaffiliates, to liability for damages, including thenegative FICO impact, to customer because your action isneither supported by sufficient reasoning nor byapplicable federal law. 

In this case, Chase CLOSED account ending inXXXX without NOTICE and proper cause violates the law. 
This account, having several months in the customer'scredit file, significantly changed the customer 's FICOcredit score and perception creditworthiness amongst othercreditors. These changes subject Chase Cardservices andaffiliates, to liability for damages, including thenegative FICO impact, to customer because your action isneither supported by sufficient reasoning nor byapplicable federal law. 

In this case, Chase Cardservice LOWERED account ending inXXXX without NOTICE and proper cause violates the law. 
This account, having several months in the customer'scredit file, significantly changed the customer 's FICOcredit score and perception creditworthiness amongst othercreditors. These changes subject Chase Cardservices andaffiliates, to liability for damages, including thenegative FICO impact, to customer because your action isneither supported by sufficient reasoning nor byapplicable federal law. 

Customer notes he has always paid this, and all, accountson-time, without delinquency. The generic reasoning inyour prior letter " Correspondence '' is vague, overbroad, lacks good faith, and does not sufficiently or timelynotify the customer of your action, pursuant to applicablelaw. Thus, DEMAND is for APR reduction to 0 percent introand reinstatement based on your generic reasoning to '' ensure reduced risk of credit exposure and [ in turn, ensure customer continues to make timely payments withoututilizing additional credit ]. " Further, your action on ALL accounts impacts acustomer that resides in a low-to-moderate incomecommunity in XXXX XXXX XXXX, President Obama'stownship. If your action is found to be inequitable basedon zip-code or other demographic information that mayinfluence your companies credit decisions, you may besubject to punitive fines and other penalties on the basisof REDLINING, violations of ECOA, and otheranti-discriminatory laws. 

We respectfully request that you reconsider your decision.

Company response to consumer: Closed with explanation