Consumer complaint received 2022-07-17
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
My we ; ; s fargo credit card was hacked internally 3 times it was done by hackers internally in my wellsfargo account. I was compensated for one of the 3 internal hacks but wells fargo is fighting me on the other 2 internal hacks on same credit card. All together the hacks exceeded my credit limit. I keep getting the run around on the last 2 hacks that together went way over my credit limit on the wells fargo credit card. i have been given so many claim numbers i cant keep track of them all. The situation is now being taken care of by wells fargo executive branch by a XXXX l claim number XXXX. I constantly call her at XXXX XXXX XXXX ext XXXX, she constantaly give me many excuses why ashe needs more time for investigation and send me letters telling me it is going to take more time. First it was to be completeded XX/XX/2002, then the next extension was XXXX XXXX then the next extension was XX/XX/XXXX XXXX always no information only excuses, I have sent a detailed explanation to all three credit reporting agencies complaining of wells fargo to defraud me of replacing the funds taken by the hackers, With no responce hoping the credit reporting agencies will go after Wells Fargo for defrauding me of the internal hack on my account without my participation.. 

I have also supplied the XXXX sheriffs department with all pertinate data and they have opened an investigation into all the fraud. Detective XXXX is from the XXXX XXXX Sherifs department and handling the investigation to the credit card breech as well as the wire fraud, supeonas have been sent to the recieving bank called XXXX XXXX who wells fargo had to contact that bank 9 times to contact the hacker to return the mioney 9 times and 9 times he or they have refused, also the XXXX is involved as well as the california authorities when the supeoned information from XXXX XXXX  comes back the authorities will act which should be about 3 more weeks but that is for the wire fraud, The credit card fraud the detective went to XXXX XXXX branch in the XXXX XXXX XXXX on XXXX XXXX XXXX and told them im not responsible for the internal hack of the credit card which i did get the first XXXX credited back to my account. Ans i should not be held responsible for the other hacks all hacks done internally without my oremission exceeded the credit limit.When i last spoke to XXXX XXXX she said they are scratching their head on this one as they have nevere seen anything like this before. I continue to get bills for the credit card hacked and astronomical fees which i am not paying at this point waiting on the investigation. Detictive XXXX does not have jurristion in california which is why he has to work with the other authorities Detictive XXXX phone number is XXXX XXXX XXXXXXXX XXXX  XXXX the total fraud including the wire fraud is the total amount of the fraud is XXXX $ my life savings. which haa devistated me as im XXXX XXXX XXXX and struggling to pay my bills and buy food. Dective XXXX also told me that it had to be a wells fargo employee or employees that gave and assisteded the hackers in the fraud. this also came to light as when i closed out my accounts with Wells Fargo I got 3 certified checks to open my new account with XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXXXXXX XXXX and only the wells fargo employees, my self and XXXX  XXXX XXXX knew this. The very next day someon treied to hack my checking account for {$96000.00} which had to be a wells fargo employee giving a hacker the information where the 3 certified checks went XXXX XXXX XXXX caUGHt this and froze my accounts and i had to go in the next day and reopen my accounts not a coincedence we are sure.I hope you can help me with getting the credit card hack rectified as they insist i pay them so far. 

Your assistence in this matter will be greatly appreciated. 

Kindest Regards XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief