Consumer complaint received 2022-10-28
Company: WELLS FARGO & COMPANY
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
On XX/XX/2022 my wife 's XXXX  debit card was used fraulently out of our XXXX XXXX account we were given XXXX new debit cards from that time till XX/XX/XXXX XXXX each time we got a new card it was used 24 to 48 hours before we received and activated it there were fraudulent charges made by a person on each and every card we got we opened two new checking accounts and still funds eod come up missing the worst was a loan that was deposited in the account on XX/XX/XXXX and we verified it by contacting Wells Fargo on that date they said it would be returned because it was sent to a closed account we said no it will not be ause any deposit was to roll over automatically by a letter we received from Wells Fargo stating that fact and verified we said no leave the money alone in the amount of XXXX dollars now they said it would be credited to our account the following business day which was a Saturday upon checking on Saturday it was no where to be found we have security code number verifying that was sent at XXXXXXXX XXXX on the XXXX of XXXX they said they did not get it I knoemw that to be false because I was on the phone with the lender one loan place of California and we verified it with Wells Fargo immediately afterwards now they returned the money to the lender despite their letter stating to the contrary then the proceeded to freeze our account and I filed over ten escalated complaints and the financial hardship they were causing us it stayed that way Until XX/XX/2022 now that is well beyond the 10 business days allowed then I had a purchase from XXXX for my wife XXXX and even though I went through each and ever charge and debit on the account and approving that one for {$8.00} for a one of a kind XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  which could never be purchased again it was a stock close out item that I could not replace for less then XXXX dollars in the states they made XXXX return the purchase money which negated the purchase there are many times I got into arguments with them telling them to go after the person using our account but nothing happened other than fraud on our account so I got fed up with the abuse Wells Fargo was putting on us and all the wrong transactions and fraudulent transaction I told them not to close out account and go unfreeze it to no avail they only looked into what they wanted and even laughed at us and refused to give us a complaint number on one occasion it continued to were we could not pay our bills because the account was frozen so we were in a real financial hardship but they refused to acknowledge it I have XXXX XXXX go to another banking company with not one problem they were negligent in causing us to drop from a XXXX XXXX score to a XXXX by freezing out account for a unlawful period and not allowing us access to funds to pay our bills and credit cards and it just caused a cascade effect where on freeze if our account and claim of fraud by another that we were harmed financially and mentally for the rest of our lives

Company response to consumer: Closed with explanation