Consumer complaint received 2022-05-18
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Good afternoon, I am writing you in hopes you can be of assistance in correcting this misuse of HAF funds by Bank of America.

My Mortgage Servicer Bank of America requested, received and applied my HAF California Mortgage Relief funds incorrectly.

Per Californias HAF program Plan submitted to the U.S. Treasury for approval the goal of this program is to bring California Homeowners mortgage 's to a fully reinstated " Current '' status. Unfortunately that is not what happened.

I was approved for the California HAF program under the California Mortgage Relief Program. However, the funds requested by me to bring my Mortgage to a fully reinstated " Current '' status {$24000.00} as of XX/XX/2022 had been changed to {$9800.00} by a representative of the California Mortgage Relief Program per my loan servicer BofA.

I had contacted both BofA and the CA Mortgage Relief Program numerous times to inform them of how important it was to have the correct amount funded to fully reinstate my mortgage to Current as my home was and is now again in a forclouser status.

However, I was not contacted back byeither party prior to funds being paid to BofA by the CA Mortgage Relief Program in the amount of {$9800.00} which was intended to bring my Mortgage to a fully reinstated " Current '' status per the " Congratulations on your approval, funding and funds being applied by your loan servicer to bring your mortgage to a fully reinstated Current status '' email I received from the California Mortgage Relief Program ( which it did not ).

My loan servicer Bank of America did not apply the total amount of funds recieved {$9800.00} to my principal balance as intended by California 's Mortgage Relief program.

Funds where applied : Principal Balance : {$7000.00} Interest : {$1900.00} Escrow : {$390.00} And held in Unapplied funds account : {$520.00}.

I believe this to be an intentional misuse of Federal Covid-19 CARES Act grant funds by Bank of America . I believe this intentional misuse of funds was committed by Bank of America so they could continue to proceed with the forclouser sale of my home. I believe that Bank of America did this against the intended purpose of the HAF program so they could profit off of the funds received from the California Mortgage Relief Program and then double dip into all the additional funds they will receive on the forclouser sale. I believe Bank of America Intentionally misinformed the CA Mortgage Relief Program of the amount needed to bring my mortgage current and then intentionaly misused those funds intended to bring my home to a fully reinstated " Current '' status. Leaving my XXXX XXXX veteran husband and I in desperate need of assistance again. 

I have sent a Notice of Error to Bank of America and a email to the California Mortgage Relief Program with no response received.

Thank you in advance for all of your assistance, XXXX XXXX XXXX XXXX XXXX XXXX If needed please contact me at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation