Consumer complaint received 2017-03-08
Company: CITIBANK, N.A.
State: WI
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
Please direct to Citigroup CEO XXXX executive offices. Conversations with Citibank Account Managers in U.S. call centers are productive but their positive attempts are blocked by Citibank Office of the President. All my Citibank accounts are in good standing and useful financial tools when serviced respectfully. One account open for over 15 years was converted coercively by Citibank offshore call centers in XXXX to the Citibank XXXX. Subsequently I suffered severe impediments to routine customer service issues and extreme misogyny often escalated when I requested a U.S. Citibank supervisor. For 8 months Citibank offshore call centers refused to transfer my calls to Citibank supervisors or XXXX call centers. As I was hatefully told by a male Citibank XXXX representative in an offshore call center in XXXX, " Citibank does not transfer women. '' I provided Citibank XXXX of the President XXXX with detailed information regarding guttural hatred and belittling laughter issued by another male in the same Citibank XXXX in response to the subject of XXXX customer service. Citibank XXXX of the XXXX informed me no discrimination took place. My requests for substantiation remain unanswered as Citibank Office of the XXXX XXXX has not returned my calls. Unresolved issues include : harassment of account conversion to Citibank XXXX which earns less cash back rewards ; promise all payments including those to remaining balance prior to conversion including balance transfers would qualify for 2 % cash back if I converted ; {$25.00} cashback credit promised for converting my card online ; XXXX malfunctions ; Citibank XXXX call centers utilization of misogyny in place of customer service ; and removal of notes to my account regarding misogyny substantiation. 

In retaliation for providing feedback critical to Citibank to alleviate misogyny, Citibank Office of the XXXX has issued defamatory and falsified statements in my name to deny customer service. Per Citibank Account Managers in XXXX different U.S. call centers, they have been directed in writing by Citibank Office of the President to actively deny me customer service ; deny online access to my accounts in good standing including bill pay and mobile ; continue denying financial incentives and cashback promised to me for Citibank XXXX conversion ; and threaten me with litigation by referencing falsified statements written by Citibank Office of the President XXXX including but not limited to, " We received your written request to discontinue further telephone communication. '' Citibank has never received a written request from me to discontinue communication as all customer service issues brought to their attention remain unresolved. 

Per my conversation with Citibank Office of the President XXXX, he believes women should not receive equal pay for equal work. In response to multiple complaints regarding Citibank financial XXXX and unfulfilled Citibank XXXX financial incentives he said, " Do n't have to do anything about it. I do n't want to. I do n't have to. '' He also issued passive aggressive statements designed to invalidate women speaking out alleging complaints by women are feelings based and not factual. During conversation, he constantly interrupted and repeated, " Sorry you feel that way. I 'm not doing that. '' Citibank denied my request for call transcript. 

Punishing women who speak out against financial misogyny guarantees Citibank profits. My complaints are made in good faith and to the best of my ability to improve Citibank customer service, maintain my Citibank accounts free from harm, and allow women doing business with financial institutions freedom from hatred based on their gender.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief