Consumer complaint received 2022-12-25
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I'm XXXX on a fixed income. I have been wronged by Wells Fargo. They still have money that was owed to me as of XX/XX/XXXX. 
On XX/XX/XXXX, I was charged {$200.00} for a refurbished starter from XXXX that I purchased on XXXX on XX/XX/XXXX. The purchase price included a {$40.00} core charge that would be paid to me for returning my car 's old starter " core '' to XXXX XXXX. On XX/XX/XXXX, I returned my car 's old starter core to the XXXX store that I selected and ordered the new, refurbished starter from on XXXX. On the website, it stated that I was to recieve a {$40.00} core charge upon returning the old starter core. This is fraud by XXXX because I still have not gotten the {$40.00}. Even though they have had my old starter core since XX/XX/XXXX. 
On XX/XX/XXXX when I returned the old starter core, I was told by the XXXX store manager that the {$40.00} that I was expecting to receive would be " put back on the card that was used to make the purchase. '' Needing the {$40.00} right away desperately, I asked the manager how long would it take for the {$40.00} to be deposited back into my account. He said, " It's up to your bank now. They will process the payment and put it back into your account depending on how long they take to do that. '' After several days, I emailed XXXX asking where my {$40.00} was. They replied ( I have this email in my inbox still ) that the payment has been released to Wells Fargo and that Wells Fargo is now responsible for depositing the {$40.00} that I was owed by XXXX. I was informed that this could take up to 10 business days. 
After still not receiving the {$40.00} after 16 business days, I decided to call Wells Fargo to find out where my money was. The Wells Fargo person I spoke with didn't know where my {$40.00} was. So I told her that I want to dispute the whole transaction, because XXXX XXXX has had my old starter core for over two weeks and I still didn't get the {$40.00} that I was supposed to get. 
I explained the situation exactly as it happened : " One billion-dollar company ( XXXX ) took my old starter core and kept it, and then they gave the {$40.00} that was supposed to go to me ( a XXXX person living near the poverty line ) and they gave that {$40.00} to another billion-dollar company ( Wells Fargo ) XXXX '' This has leaft me with nothing when in fact I am owed {$40.00}. I don't trust Wells Fargo anymore. They claim to be reviewing my claim of a disputed transaction. But they still have not put that {$40.00} into my account. It's been 20 days. I still have nothing. But XXXX XXXX has my old starter core, and Wells Fargo has my {$40.00}. That's why I'm spending XXXX morning complaining about these two companies, while the CEO 's of these companies are enjoying and celebrating multi-billion dollar profits for their companies that have mistreated me. XXXX XXXX. 
Now I'm having to wait for the {$40.00} that I should have gotten weeks ago

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief