Consumer complaint received 2023-10-04
Company: HW Holding, Inc
State: LA
Product: Debt collection
Sub-product: Rental debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
I brought a home an informed the property manager that I would I had a closing date. But unfortunately I didnt close on that date but I had allowed for this because I give myself time to move without pressure. So I closed on XXXX. XXXX on my new home. I paid a company to clean to inside I have to pictures and my receipt. I use the yard man they referred to me because my yard man couldnt get there in time and he said his fee was XXXX dollars. He came by the house an picked up the check I have the text messages of that conversation also. The next time I spoke with XXXX I was asking for the receipt for the work he had done which I had never received. Now am waiting for my deposit to come back from the house, I never heard anything from them. They told me they had up to 30 day to return my funds. So the next thing I know 30 days have come and gone. No funds or information concerning or funds it was given or explained until I called demanding an explanation and calling supervisors. The next thing I know I get a letter stating I owe them money in the amount of XXXX. Now that said that they had to clean the house, mow the yard, which included getting the limbs off the roof blowing off the roof, now if thats not over kill, not too mention they charged me for light bulbs for led light, when I moved into that home they only had regular light bulbs but I chose to put LED bulbs into the light to cut down on my bill because am an XXXX XXXX by trade. Now to go on further I got notice that I was to leave the premises on the outside in better condition then I received it. I updated and replaced had manicure that yard because the snakes were running me off. I was I. A wheelchair and the snakes were tremendous. I had too have brushes cut and taken out. Now what they said I didnt trim the hedges when I moved out but what they consider the hedges with a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. They dont know about the upkeep of whats on the property an its entirely. Now the law states if my explanation is not given to me within 30 days or my deposit they have to pay restitution. Now I believe this is something that do all the time because if they did it too me a XXXX XXXX which also is a XXXX  XXXX, you know they really take advantage of young people. You should look into their practices very closely. Blowing of roofs, wait until you see these pictures of which is not clean which they have to re clean the house and re cut the glass. They are straight out breaking the law and should be face the penalty that go along with that. I XXXX  my county and did my time but right is right and wrong is wrong and when did wrong we had to paid the cost and so should they. No one is above the law. I also failed to tell you that the XXXX after I talk to him never cashed the check that I gave him so in other words, he played it with the people at XXXX, XXXX I thought talk to him and never cashed the check I will send you the copy of the bill, my telephone bill the text after I talk to him

Company response to consumer: Closed with explanation