Consumer complaint received 2023-12-07
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XX/XX/2023 Dear XXXX XXXX XXXX XXXX I hope this letter finds you well. I am writing to bring to your attention a serious matter of utmost concern regarding the unauthorized withdrawal of {$1000.00} from my secured credit card account with Wells Fargo, as well as the alleged falsification of checks by your institution and affidavit. As the CEO of Wells Fargo, I believe you should be aware of the gravity of this situation and the impact it has had on my financial well-being. Allow me to provide a detailed account of the events that have transpired. In XXXX, I discovered that a substantial sum of {$1000.00} had been withdrawn from my secured credit card account in XXXX without my authorization. Despite several attempts to seek clarification from your management, I have been met with evasive responses and a lack of resolution. 

To exacerbate the situation, I have reason to believe that Wells Fargo engaged in the falsification of checks. First, I was told that a check had been issued and sent to me as a refund for an unrelated matter. However, no such check was ever received. Subsequently, I was informed that a second check had been issued and sent, but this too failed to reach me. The evidence I have obtained strongly suggests that both checks were falsified, which raises serious concerns about the integrity of Wells Fargo 's actions. Then an affidavit is being sent after the management team explored the matter which never arrived, to contact Wells Fargo with another falsified lie. Currently, waiting XXXX more days for another branch to gather a falsified document or report nonsense. 

It has been over a month since I initially reported this matter, and I am deeply distressed by the lack of progress and accountability demonstrated throughout this process. The apparent disregard for customer rights and the mishandling of my complaint have caused significant emotional turmoil and financial distress. With XXXX prescriptions, being XXXX, and having XXXX XXXX  and XXXX serious health conditions, Long Haul COVID-19, I have missed appointments as unable to pay, late on all bills, loss, or apartment all due to Wells Fargo committing a crime by refusing to provide my finances. 

As the CEO of Wells Fargo, I implore you to personally intervene in this matter and ensure that an immediate and thorough investigation is conducted into the unauthorized withdrawal and the alleged falsification of checks. I demand a prompt resolution, which should include a full refund of the unauthorized withdrawal, appropriate compensation for the distress caused, insufficient funds on my accounts, and a transparent explanation of the actions taken to prevent such incidents from recurring in the future. I want to emphasize that I have sought legal advice from reputable professionals regarding this matter. Should a resolution not be reached promptly and to my satisfaction, I am prepared to take further steps, including involving regulatory authorities and pursuing legal action, in order to protect my rights and seek appropriate compensation. 

I kindly request your personal attention to this matter, as it reflects the integrity and accountability of Wells Fargo as an institution. I expect a written response within XXXX days addressing the seriousness of this issue and outlining the steps to investigate and rectify the situation. Please direct any correspondence related to this matter to the contact information provided above. Thank you for your immediate attention to this urgent matter. I trust in your commitment to ensuring that Wells Fargo upholds its responsibilities and values its customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation