Consumer complaint received 2021-09-28
Company: Absolute Recovery Services, LLC
State: TN
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
I had an amazing experience with the movers. The company personnel is who I had the problem with. I advised the women yesterday when I was scheduling the appointment, that I run a business and that I will be on my way when the movers are there loading. She then confirmed everything with me and said that would be fine. The movers arrived to my house early, which was no problem, but my kids called me when they got there so I can come. My son signed off on them moving everything, but then when I got there 20 minutes later, nobody was moving anything at that time. The drivers were adjusting where the truck was parked to make it easier for them to load everything. That is fine, but I shouldn't have to pay for 30-40 minutes of moving the truck around in the yard. So, at the end of everything it was an additional 45 minutes at minimum that nothing was being moved for. I was contacted after the move and advised that I owed an extra {$360.00} for the additional 45 minutes. I explained the situation and what time I arrived and how nothing was being moved. I was advised by the man calling that they would review the information and reach back out to me. About 2 minutes later, the woman who I think said her name was XXXX said the same exact thing the man was saying. So yet again, I was stuck trying to explain the situation. The difference, the woman wouldn't let me explain it, she kept cutting me off and telling me what was going to happen. That was until I finally yelled for her to listen to me for one moment and for us to have a dialogue. I advised her that I am a XXXX XXXX XXXX XXXX XXXX  and that I understand protocol, but it has to make sense. She then started yelling at me and hung up the phone. Then to have the other guy call me and literally say ... " Pay your bill '', " Pay your bill '' " Why don't you stop holding our money and pay your bill '' I advised that I was filing complaints with XXXX and FTC, he said, " You're going to file complaints but won't pay your bill. '' I then advised him what he just did was illegal and explained the situation once again and that if they were to run my card for what is supposed to be taken out of my account, they will the funds are there, but I had to move my other funds since they were trying to run it for other amounts which were not agreed upon. I even had a tip given to the workers, but then to get blindsided by this. Then they ended up charging what was supposed to be charged. I will never ever ever use their services again. I will be filing complaints as well as seeking legal representation for the way the people on the phone treated me. 

Then today I receive a call from Absolute Recovery Services, I wasn't verified by any piece of information except my first name, I wasn't provided a recording disclaimer nor mini miranda. I was told that she will make my account as a refusal to pay and that it might hit my credit, even though I advised that I was disputing it fully. She disregarded me saying I disputed and then when I asked about it further, she said that I will have to put the dispute in writing. I asked if she does not take a verbal dispute as well, she said she can just document it.

Company response to consumer: Closed with explanation