Consumer complaint received 2017-04-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I identified I was a victim of identity theft in  XXXX  of  XXXX  on my credit report, and identified fraudulent charges starting about  XXXX   XXXX ,  XXXX  until current.   I have identified charges through  XXXX   XXXX   XXXX , and  XXXX  going back to  XXXX  and currently I received a letter from the IRS on  XXXX / XXXX / XXXX  that someone is attempting to get my tax information. I have had my mailbox broken into 4 times since  XXXX   XXXX  until current, and have had my data stolen on my computer and phone including the Hospital I worked for.     I am disputing all charges from  XXXX   XXXX ,  XXXX  until current on the following accounts.      XXXX   XXXX  ending in  XXXX   XXXX  Thank You Preferred- ending in  XXXX ,  XXXX  Double Cash-ending in  XXXX ,  XXXX   XXXX   Preferred- ending in   XXXX ,  XXXX   XXXX  ending  XXXX   XXXX   XXXX    XXXX   XXXX  -ending in  XXXX ,  XXXX   XXXX  ending i n  XXXX  and any other account numbers in my name.   I am requesting written verification of every account number in my name, in order, from all  XXXX  accounts from the start of the accounts, until current and want all derogatory statements removed from my account and credit report.     I have been attempting to verify account numbers with C apital One a nd  XXXX  since  XXXX  of  XXXX  when I identified I was a victim of identity theft. After numerous disputes including  XXXX  Thank You Card,  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX ,  XXXX   XXXX , and  XXXX   XXXX   XXXX , I was forced to remove disputes through  XXXX  on my credit report to obtain a refinance on my home. Therefore, taking responsibility for the accounts, and charges on the accounts, to refinance so I can pay off my student loans. Cap ital One  or  XXXX , has never verified in writing why so many account numbers where opened in my name, and is putting derogatory statements and late payments on my credit report. Therefore, I am unable to obtain a refinance on my home, will have to sell my property, and move out of my home with my  XXXX  children because of  Capital O  n es and  XXXX  refusal to accept my disputes.   I have attempted to settle w ith Capital One  and  XXXX , and can not because of their derogatory statements on my credit report causing me to not be able to refinance on my home. I am not going to be responsible for fraudulent charges on my account. I dont even know what my real account number is anymore because of so many account numbers issued in my name. I would like written verification of every account number in my name in order from a ll Capital One  and  XXXX  accounts from the start of the accounts until current.   I identified I was a victim of identity theft in  XXXX  of  XXXX  on my credit report, and identified fraudulent charges starting about  XXXX   XXXX ,  XXXX  until current.   I have identified charges through  XXXX   XXXX   XXXX  going back to  XXXX  and currently I received a letter from the IRS on  XXXX / XXXX / XXXX  that someone is attempting to get my tax information.     I am disputing all charges from  XXXX   XXXX ,  XXXX  until current on the following accounts.      XXXX   XXXX  ending in  XXXX ,  XXXX  Thank You Preferred- ending in  XXXX ,  XXXX  Double Cash-ending in  XXXX ,  XXXX   XXXX   XXXX  - ending i n  XXXX ,  XXXX   XXXX  - ending in   XXXX ,   XXXX   XXXX  -ending in  XXXX ,  XXXX   XXXX   XXXX  -ending in  XXXX  and any other account numbers in my name.

Company response to consumer: Closed with explanation