Consumer complaint received 2018-03-31
Company: Google Compare Credit Cards Inc.
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
Good Day I have downloaded an APP named XXXX XXXX from XXXX XXXX   store on mobile after checking it's rating which is XXXX which means is suitable for XXXX and above, after that i have done a profile on this program to be used by my brother 's daughter whom XXXX  years old! after download the app requested a charge to activation which is done for first time by saved credit cards on google wallet, then i have found out that they have placed Many many repeated charges over my credit cards everytime my brother 's daughter uses this program, actually i was not receiving any info from my banks regarding the charges done on credit cards, upon reviewing the statements i have found that have deducted more than 500 $ during month of XX/XX/XXXX for every single log in to this app i have placed a complaint with google help to receive their call back with NO RESPONSE at all! they never called back or supported in this issue and never apologized upon escalating this issue to their TZ Complaint center, all transactions is being attached as they are very many, upon checking this app i have found out that's it's XXXX!!!! because it's full of XXXX XXXX XXXX and sort of tricky gambling inside this app which means that i have been fooled by downloading such a program from XXXX XXXX XXXX! upon searching on internet for this app i have found out that many many many users around the world has got scammed by this APP! and even it's published on Google feed back section ( Forum ) i even found it between the most 10 dangerous social media apps on internet and it's not trust worthy at all! beside i have found out that this app website and it's services is banned in XXXX by government, i start to take look deep in this app and i found out that it's a sort of money laundering across the world!! hiding behind being live show! while it's not it's all about charging people from XXXX XXXX  area and then transfer few of this money they charged to people who casting themselves through unauthorized and illegal way they are playing Bank rule! actually i have been fooled by Google for not describing such an APP and for even having such a very dangerous app on their store and verified by them, second i'm very disappointed from Google regarding their reply that only very few transactions will be refunded while the rest is not regarding to their policy which is not clear and true! their policy must be clear to every one in their Rating on app store! and such a program should never be available on their store without parental control!! i need full refund to every penny google has charged my credit cards through this fake and scamming program especially that i have found many many google customers complaining from same issue happened to me and this APP with same rating still on google!

Thank you for taking time to read my complaint and your support and action is highly appreciated regarding this issue because it threats our childs safety and ethics and threats the world social peace life by making banking transactions for show casters through unauthorized charges coming from other users.

Thank You

Company response to consumer: Closed with explanation