Consumer complaint received 2023-03-13
Company: JPMORGAN CHASE & CO.
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I disputed a {$960.00} charge from XXXX XXXXXXXX XXXX XXXX to Chase Bank because the repair was not completed, and the furnace was not heating. They provided no evidence that it was necessary and did not give a complete assessment of the problem ( s ) from the beginning so I could make a reasonable decision. Another company XXXX completed the job for which I paid {$290.00}. 

Chase Bank states they will take back the money because the charge was authorized. 

The furnace was not heating when the XXXX XXXX " completed '' the repair. The tech notes from XXXX states the gas shut off ( inside the furnace ) was in the off position, a startup and combustion test were not done. See enclosed XXXX XXXX notes. 
The XXXX XXXX falsely claims in their response to my XXXX  complaint that he " demonstrated '' to me that the gas valve was turned on and the ( one ) air filter was dirty. He did not " demonstrate '' anything to me. My furnace has two filters not one like he stated. He can not not keep his facts straight when giving false statements. Had the filters been dirty, they could have been changed right then as I had more. The two 90 day filters had only been used for 19 days when the furnace stopped working. The XXXX XXXX said the filters were ok. The XXXX XXXX said I may want to consider having the coil cleaned in the future, implying that it was not absolutely needed at the time, and the cost would be {$800.00}. He also said I should keep all doors open and buy cheap filters to increase air flow. That was an absurd suggestion. The high limit could not have tripped because of overheating at that time as he falsely stated, as he did not turn on the gas valve and he could not have done any checks. According to the XXXX XXXX, the coil needed cleaned right away. It took only about 15 minutes to do, and the entire cost of the call was {$290.00}. 

XXXX mentioned the cost of removing and reinstalling the water heater was provided. That was not an issue because it was not removed. They failed to say that their tech did not tell me they would not be responsible for the water heater until he was on his way for the appointment. I would have lost my {$100.00} deposit for ordering the part had I canceled the appointment. 

I called XXXX shortly after their tech left as the furnace never heated after he completed the " repair ''. I had asked for the heat exchanger to be returned ( so I could see the crack ). The dispatch person only wanted to schedule an appointment for the additional {$800.00} repair. They never brought back the heat exchanger to show me the crack. Later I found this on their website which is included. 
[ If a technician has condemned your furnace due to a cracked heat exchanger, I would suggest explaining to the technician that you will want to see the crack with your own eyes when they remove the furnace. An honest company should have no problem standing behind their diagnosis. With the heat exchanger removed, the crack should be obvious to the untrained eye as in the picture. If the problem is not evident, make the company reinstall your old furnace and report them to the XXXX XXXX XXXX. ] XXXX did not bring back the heat exchanger as I had requested, so they did not stand behind their diagnosis as stated on their website.

Company response to consumer: Closed with explanation