Consumer complaint received 2018-09-30
Company: Populus Financial Group, Inc. (F/K/A Ace Cash Express)
State: NM
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
XX/XX/XXXX.ACE cash Express, Inc notified me that someone cashed 2 of my business ( stolen ) checks and 2 checks are NSF.I asked where XXXX XXXX was. I was told I had accounts ( FAKE FORGED Illegally ) for years. I went to pay NSF and I was also to receive copy of application who opened accounts in my name, copies of all statements, refund money in account in my name and close accounts.and never cash another check from my company because it will be stolen.. I paid NSF .Once I said I needed copy to file charges I was yelled at by manager that I cant arrest her boyfriend.She would have me arrested. ACE refused all copies .I left with my witness. After several phone calls to local and corporate who would be stupid enough not to close accounts. 
XX/XX/XXXX.I have bulldozing business, I have my own commercial Bank. I kept calling my boss claiming I was missing ACH wire deposits and Client checks average XXXX to XXXX.by accident Ace managers boyfriend worked for me. I found maybe 20 receipts in my company truck. It was ACE/XXXX   depositing some money, cashing others. Same amount as my dozer checks. 
2012. I finally called ACE from the police room and said, " I don't know who you or what your doing but I'm here to file charges and get you in prison. I drove quickly to ACE and there she was dumping trash bags of evidence.Direct deposit ACH transfers with, my name as account holder., My name was forged and at the bottom of the ACH Wire transfer form was large writing. '' Please deposit all XXXXXXXX, XXXX monies into this account form now on..Then forged my name. '' XX/XX/XXXXNow I had to build a case.Detectives told me to hire a detective .I became my own. 
I now have found XXXX cashed receipts of XXXX of my stolen rerouted ach wire deposits, I found 3 forms with ACe/XXXX logo for a direct ach wire transfer and all have written on bottom of form, '' Please deposit all XXXX, Incs monies into this account from now on.. '' then forged y name so terribly wrong. I was calling ACE local and corporate/ XXXX all the time, I was told don't send evidence they wont read it. 
The 3 account " Paycheck '' transfers forms forged, the account holder name is mine. I know know my fake illegal accounts receive my stolen money ( account XXXX ) receives stolen money then ACE/XXXX transfer Laundered money into the Boyfriends accounts. 
I found XXXX accounts in XXXX names receive stolen money, I also found my stolen money cashed at Ace ( XXXX plus XXXX and a XXXX money order all cashed same day opened a bank account in XXXX XXXX. I followed them the entire way. One day Ace cashed XXXX of my stolen company checks in one day. I got a passport of ID theft from attorney general in XXXX to transfer to XXXX XXXX XXXX Attorney general and FBI.on XXXX. 
I want my stolen money back. I have cpa that should be sending exactly what deposits are missing from my boss, inspectors, clients. I have included some Forms found, all XXXX has a receipt, have 7 pages of exhibits, a motion, petition, XXXX, all charges. ( I have 8 boxes in storage ) Main charge is Intentionally Premeditated Conspiracy to Commit XXXX ACH wire fraud and bank fraud. 
Ace says too small to investigate. XXXX said I don't have account there yet I found form and all 3 forms have same handwritten letter about, Please send all XXXX XXXX   money to this account from now on. 
in my name.

Company response to consumer: Closed with explanation