Consumer complaint received 2015-11-17
Company: WELLS FARGO & COMPANY
State: FL
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I opened an online account with Wells Fargo in order to receive a pymt. from XXXX XXXX XXXX. I walked in to Wells Fargo, XXXX XXXX, Fl., with the proof of my Online account printed out and they could n't find my Account! I needed that cash Urgently and was XXXX. The branch XXXX even opened up another account stating they were putting my money in it. BUT, I was n't able to withdraw any money! An old account had been opened 11 years ago with my name on it. Turns out, an ex-girlfriend had opened it. They processed a forgiveness for the 11 year old account. Month 's goes by and I ca n't get any money. I get an email stating I had been cleared of FRAUD. FRAUD? I am a grown man and this endless drama plus the emergencies that kept popping up at home ( which could have been easily solved with the money Wells Fargo was holding ) had me XXXX on a regular basis. I was on fire XXXX!! I got a lawyer involved. Finally the day came and I was able to get my money. I stood in line and had the money transferred to my mother, XXXX XXXX XXXX account. It never got there. There was something going on with my online account and the account XXXX opened causing confusion with the transfer. I believe they lost my money and did n't know where to go to get it to pay me back. They turned their attention to my Mother 's account and had me bring in her ATM card and account information. Management disappeared with her card behind the scenes.NOTHING improved. All kinds of charges my mother did not do began to come out of her account. Management stated they must have accidentally opened some door to allow the opportunity for these charges to come to my Mother 's account and they would close that door. My Mother was never refunded. Then, my Mother 's account was stolen from by a skimmer placed into an ATM machine. Wells Fargo investigated and the thief was caught. We were told we had to prosecute to get our money back. We did. My mother was n't ever refunded. I began to experience XXXX that would become so unbearable XXXX XXXX my XXXX year old son and mother. An XXXX has been called out to our house several times. Creating bills we ca n't afford. The cause of my XXXX from dealing with Wells Fargo! I wo n't be able to work again. I am already Unemployed. I have a XXXX year old son and my mother on Social Security XXXX is our only income. FINALLY, Wells Fargo sent an email stating my money was available. They transferred my money to the wrong account. I gave them my Mother 's account number 5 or 6 times! I never got my money! We sued Wells Fargo. They called my Mother and I Con-Artist! Yes, we have struggled and overdrawn. BUT, you better believe Wells Fargo gets their money and Loan Shark Overdraft Fees the minute my Mother gets her Direct Deposit. WE WON OUR LAWSUIT! They did not pay by final due date XXXX XXXX. They came to court the following day having filed for Bankruptcy! They stated they will be closing several local branches in 2016 including the XXXX XXXX, Fl. XXXX. WELLS FARGO AND THEIR FANCY LAWYERS WALKED AWAY! They walked away with my life, my self esteem and my future. They walked away with my court won compensation. They walked away with my original deposit! Wells Fargo presents themselves as a thriving, caring, profitable business while ruining their customers lives! XXXX. XXXX and only XXXX years old. They are also prejudice. We are XXXX XXXX!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief