Consumer complaint received 2022-11-06
Company: M&T BANK CORPORATION
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
M & T Bank has destroyed my credit by misreporting payments, losing my money, and failing to do this time and time again. 

In XX/XX/XXXX I suspected something was wrong with my account. I use my M & T checking only for loan payments. Each month I deposit the amount needed for those loans and extra to cover any additional. However, for the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX my account was negative. I contacted M & T branch several times speaking to XXXX XXXX XXXX XXXX, and XXXX XXXX  They were rude and dismissive. They told me to read my online statement and that my account was current and nothing was overdue or missing. They asked me if I was able to read, and if so why wasn't I reading my statements. It was rude and demeaning. However, I insisted that there is no reason for my account to be negative when I making monthly payments on time. When XXXX came I was billed {$1200.00} for a {$600.00} loan installment. I again went to the branch who did nothing and turned me away saying my account is current. I contacted the office of the president due to this, who FINALLY did the diligent research I had requested for 90 days and discovered the branch had misplaced my XX/XX/XXXX payment made in cash, marking it as a miscellaneous payment and not applying it to my loan. This caused my account to be negative, XXXX XXXX and XXXX and a XXXX payment to be collected twice. I was denied a loan by XXXX bank despite being preapproved as a perfect candidate and they provided me a report of this. M & T denied they reported the missing XX/XX/XXXX payment when they lost it and said it would not affect my credit. This was a direct lie. I forwarded them the report from XXXX XXXX  and they then immediately backtracked and double down on those lies. 

In the midst of this, I spoke to XXXX XXXX XXXX, and XXXX  about deferring my payments until this was resolved. They owed me the payment they lost of {$600.00} from XXXX, the double payment collected in XXXX {$1200.00}, and all fees and interest associated with this. They assured me via phone conversation Thursday XX/XX/XXXX the deferment was being processed so my XXXX payment would not be late. I signed the deferment for both loans XX/XX/XXXX. This was also confirmed by XXXX XXXX on XX/XX/XXXX that both loans were deferred. 

I received a call on Monday XX/XX/XXXX from XXXX XXXX at M & T stating she was processing my deferment. I was very confused. I assured her this was done XX/XX/XXXX not sure why she was calling me nearly a month after the branch assured me this was done. She said it had not been processed. This means following my XX/XX/XXXX conversation with XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX  they had did nothing for two months allowing both my XXXX and XX/XX/XXXX payments to be late AGAIN. Another mark to my credit. 

This occurred in XX/XX/XXXX as well. I am fed up with this inappropriate, fraudulent bank that has ruined the perfect credit of a brand new women owned, XXXX owned business. I will inform my community leaders and file a lawsuit if this is not handled immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief