Consumer complaint received 2017-01-06
Company: PNC Bank N.A.
State: PA
Product: Credit card
Issue: Transaction issue

Complaint:
I am reaching for your agency because I am severely disappointed with the way PNC Bank handled a disputed transaction of {$2500.00} by a company by the name of XXXX XXXX XXXX, I received a letter from PNC Bank dated XX/XX/2016, stating that they reversed the temporary credit from my account, according to them after reviewing my claim they are unable to assist me in my dispute. They say they have no documentation to support that a billing error has occurred. I believe they did n't even read my complaint. I sent a XXXX page fax to them explaining what happened, explaining that they did not provide the services that I was led to believe that I paid for. They are denying my claim for the wrong reasons, they mis-classified it as a " billing error '' when that was not my complaint. My complaint was that the company did n't provide the services purchased. I am going to explain what happened : I have fallen victim to a work from home online business scam and in doing so I have paid several companies for services that have been over promised and under delivered. I was contacted by XXXX XXXX XXXX by an unsolicited telemarketing call and led to believe that they work with XXXX marketing and XXXX XXXX. Which I was dealing with them at the time. They were to do " marketing '' I signed XXXX agreements with them and the charge on my card of {$2500.00} was signed for on XX/XX/2016 and was for Local Citation Submissions and Funnel Page ( XXXX month access ). This I am not convinced are nothing more than marketing gimmicks that were to give website exposure by posting on social media. Yes, I worked with them with the XXXX minute training calls to teach me how to post items on facebook and XXXX. I found this to be a complete waste of time and money. Not only has it proven to be useless there are no means to meter response other than google analytics ( which had no assistance in setting up ). I did what they said " post items on facebook '' and have been absolutely no advantage to this worthless marketing. They provided no type of metrics to prove any type results with use of these product. When I indicated that I did not have the money to pay for more services they solicited me for credit card balances so they could find place to charge. 
After XXXX - XXXX weeks into this venture with absolutely nothing happening beyond calls for more money to spend and no sight of return of investment I began looking further into this and was left with no other to resolve than this was all a scam professionally orchestrated by all parties involved. Including XXXX XXXX XXXX. I found later that none of these companies were connected and my name got passed around as an easy prey. 
As for the XXXX Submissions and XXXX ( 24 month access ). I do not actually know what this is or if anything has been done. As with the other companies all I have not been supplied with any type of metrics or notification of the actual implementation of this service nor results from this service if implemented. I find that I was virtually pushed through the acquisition of products I did not need. That I was being milked, they had records of my card balances and cunningly manipulated me to split charges onto both personal and business charges to the point my cards were all maxed out by products I did not really need and promises of return in investment which never happened. 
My request for a refund was completely ignored and at this point given their manipulative behavior I no longer whish to speak with anyone and am following the instruction of the Attorney General by reporting to my credit cards. I am recovering from a XXXX that is undoubtedly related to the stress this has all cased. I remind you that this company is just like the others simply a telemarketing company that has misled me deceptively sold me and had me pegged as a naive old man

Company response to consumer: Closed