Consumer complaint received 2023-09-20
Company: ALLY FINANCIAL INC.
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX Birthday XX/XX/XXXX Ally Bank ( car loan ) XXXX XXXX XXXX, XXXX, MarylandXXXX  ( address that's on account ) Phone XXXX Now I can't get in my account with Ally Bank and I tried for a few days so I can get a few statements How do I sue Ally Bank for reporting inaccurate information that hurted me and prevented me from attaing credit and a loan. 

Reinvestigate the completeness of every piece of information that's associated with this account. If the information isn't accurate, I asked that your bureau remove this from my credit report. The payment history, balances, past due payments doesn't make sense. 

Ally Bank said I owed XXXX with no payments due and now Ally Bank emailed a statement stating I owe XXXX as of today. Which is still incorrect I want all negative information removed from my report from Ally Bank please. Ally Bank decreased the late payments, which is still incorrect. Which means past due payment are still incorrect and dates that Ally Bank reported on report is still incorrect. My balances are incorrect, past due amount, missed payments are incorrect. My whole account is inaccurate just about. When you call they never allow you to talk to a supervisor so your problem can be addressed. This inaccurate information has prevent from recent loans. I want all negative reported information removed past due payments, incorrect balances, and missed payments removed. I had a Electric warrty on my car loan for XXXX and I canceled the warrty but never received a refund. Look at my payment history in the past, payments history is great. From Ally Bank incorrect information is preventing me from credit cards and loans. 
Reported incorrect information such as balances, past due payments, when payment was paid, and how much is my car payment all this information is incorrect. The week of I XX/XX/XXXX, Ally Bank said I owed XXXX and some cents and now today they say I owe on XX/XX/XXXX Ally Bank say I owe XXXX, which is still incorrect. This Car has been paid off. These fees are false. I am providing statements and credit reports so you can see the inaccurate of information that has been reported. I had a Electric warrty on my vehicle which total XXXX and I canceled the warrty and I was never refunded the XXXX. Most of the information in this account is inaccurate that's been reported to the credit bureau. Ally Bank Car Loan # XXXX Report On XXXX XXXX XXXX it states I paid XXXX and then it states I am XXXX dollars past due. The amount due was XXXX and some change so I paid XXXX. I paid this payment on XX/XX/XXXX. My due date is XX/XX/XXXX which I wasn t late or past due. 
XXXX Report : In XX/XX/XXXX This report don t list any payment information. It also states that my account is ok. 
XXXX Report XX/XX/XXXX XXXX I have a past due payment of XXXX dollars. 
XXXX/XXXX XXXX Report states I paid XXXX dollars with no past due payment. 
XXXX Report XXXX payment history missing from account and some XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation