Consumer complaint received 2022-08-25
Company: JPMORGAN CHASE & CO.
State: DC
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Fraud or scam

Complaint:
I attempted to cash a payroll check, having lost my id I went with a person I did not know too well ; but thought that in a Chase the transaction could be fully complete. I went with the gentleman to the Chase, and they said they could not cash it, then they could cash it. I asked them to verify the check to release all the funds, as my boss was present and could verify my physical details and ok the release of the funds if it was an issue. Chase tellers refused to verify the check, assuring me that there was no question as to the checks veracity. But they refused to fully cash the check, even knowing it was third party. The gentleman, whose bank account was at Chase became belligerent shouting about how Chase never does this, no policy exists to hold the check for the day. He requested to see said policy, and they provided no documentation. During this commotion, and the man is bellowing inside the Chase bank, the security guard comes over and asks me to leave. I refuse, declaring to be a third party to the check being cashed, and that I needed all of my money before I left. Finally, they release XXXX and said come back later. I objectively should not have left without all of my money, but it was unacceptable that the bank should try to sequester information about a transaction from a signing authority, especially one who is present. Chase improperly asserted it could remove me, despite the fact that it was doing business with me through it's customer, in a transaction which occured in its bank. 

The banks action objectively XXXX- the transaction is complete, risk free, if Chase calls to verify, and release all the funds of the check. If I have to retrieve the Chase customer, and bring him back to the bank, and then the bank has to serve people twice on a transaction, more work, attention from employees is labor cost. One transaction makes sense, unless your intent is to increase the risk of a criminal action the bank may be liable for. 

On a third party transaction- an asset transfer- completing the deal ASAP avoids potential for fraud and continuation of what should be a simple transaction : cashing a payroll check for a customer, who agreed to do so to help me out for a small {$10.00} dollar fee, orally contracted to. The gentleman asked for a fee, I suggested XXXX and he said XXXX to which I agreed. If I walk out with all of my money, or we transact on the spot this is all over. 

Now the bank is the locus for criminal fraud, as I did not agree to a several hundred dollar check cashing fee. 

The bank failed to do due diligence on a transaction occurring as result of the bank 's relationship with the gentleman. 

The check was signed at Chase, and the records, including the gentlemans information are records necessary to resolution of this matter which tangibly relates to criminal fraud. Today, XXXX I left notice hold all records regarding this transaction including transaction, video, emails, or security logs as possible civil and criminal actions pending Chase XXXX and XXXX XXXX Washington DC on or about XXXX

Company response to consumer: Closed with explanation