Consumer complaint received 2022-10-07
Company: WELLS FARGO & COMPANY
State: CT
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
I've filled out a total of two mediation request forms pertaining account ending in XXXX, opened by Wells Fargo reps, unauthorized. It appears both forms were marked as duplicate, refer to prior mediation for previous accounts opened as far back as XXXX, also unauthorized. Needless to say, this is one of many runarounds by Wells Fargo ... With respect to those accounts opened in XXXX, payment in amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00} was never received, sent to my old address in error. Payment was sent in XXXX of XXXX, I moved to my current address in XXXX of XXXX  payment appears intercepted by a third party. Affidavits were filled out, submitted to treasury management fraud claims, investigated, unable to recover funds from cashing bank which is not my error.. I am still owed this amount, despite result of investigation.. Further, Wells Fargo sent payment to my old address in error, which they refuse to admit to... I've spoken with a manager by the name of XXXX XXXX, he is quoted as saying, if there is an error on end of Wells Fargo pertaining to check such as address not verified, payment should be reissued... I attempted to touch base in re, address not verified, was unable to reach him.. Address was never verified, Wells Fargo has not shown any proof it was. Further, as mentioned prior, mediation requests were marked as duplicate regarding account ending in XXXX, which was closed out with an overdrawn balance in amount of {$190.00}, a credit reversal in amount of {$290.00} including two external funds transfers in amount of {$50.00}. Credit reversal represents a provisional credit for a debit card dispute in amount of {$290.00}, an item ordered from XXXX, lost/stolen, signature for package forged by XXXX driver.. Wells Fargo chooses to accept signature forgery as proof of delivery and address verified when in fact, package was left elsewhere lost/stolen. .Further, as explained prior, account was opened fraudulently by Wells Fargo reps. A prior CFPB complaint was filed regarding above issues, rep by the name of XXXX chose to refer back to prior responses which do not address issues above as well as issue of IRS reporting of payment amount {$5100.00}. Wells Fargo reported this amount to IRS for tax year XXXX, in which case, form needs to be corrected to show no such amount received or I will have to pay tax penalties. Wells Fargo rep ( s ) attempted to refer matter to tax professional, in which case, tax pro advised 1099 form needs to be corrected to show no funds received or check reissued... This was detailed in prior complaint, not addressed by XXXX. As stated, she referred back to prior replies which do not address issues including fraud account ending in XXXX, address not verified, IRS reporting error, mediation denied and marked as duplicate.XXXX XXXX requested more time to reply to prior CFPB complaint, when she was unable to address issues, she referred back to prior CFPB reples which again, do not address issues as of recent or prior. Further, she states she will not reply again, in which case, I've attempted to speak with her prior and she declined as she advised to wait for her to research matter at the time ... Needless to say, she is uncooperative and request CFPB to send complaint to another rep, avoid her, if possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief