Consumer complaint received 2023-03-31
Company: DailyPay, Inc
State: KS
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Unexpected or other fees

Complaint:
I have cc 'd XXXX XXXX in this email as the matter concerns both two Daily pay and XXXX, however, for now, the only question I have for XXXX is Did you really end up refusing to send me my pay stubs? Please answer me! 

The rest is for Daily pay, the higher management team, and XXXX! 

Hello XXXX, I am glad you are going to listen to the calls. I have a few questions to help you understand my concerns : 1. Didn't I catch you or your agent stealing {$32.00} or more dollars? Once I called your agent, she refunded it and left me on hold/silent for XXXX minutes at the point that I ended up hanging up the call. 

XXXX. Didn't I call your agent, who seems to be very nice and professional and voiced to me that regarding the {$44.00}, that Daily pay has already taken me {$65.00} while knowing that in both cases XXXX and XXXX were wrong and promised to escalate the case so I can get a refund? 

XXXX. From XXXX XXXX to every time I ended my shift with XXXX ( food delivery ), I get a notification of my balance and maybe after about XXXX hours or the next days I get a notification of the increase in balance once the mileage reimbursement is done by XXXX, however from XXXX or XXXX, I stopped receiving the notifications of mileage reimbursement? I checked the balance, and the driver app from XXXX, will show me that the mileage was reimbursed but you didn't reimburse me. Where did that money go? I did the maths. 

XXXX. Didn't your narcissistic supervisor that I spoke to tell me, that you don't care and that I will have to pay the {$44.00}? And she insulted me like crazy and she was XXXX like me. Unfortunately, I could tell by her voice 100 % that she was XXXX. 

XXXX. Once I accepted your prepaid card " Friday '' by Daily pay, didn't you stop giving me access to the early income, till I canceled that card you started again giving me the 70 % earlier income and then I asked you to reactivate it again? 

XXXX. How many times did daily pay lie that, I did receive my paycheck of XX/XX/2022, and that I owed you money? I told you I never received the check directly from XXXX and my employer provided evidence twice and I forwarded it to you still you didn't trust me nor stop the {$44.00} you accused me of to cover the money you stole from me. 

XXXX. How many hours have I spent on the phone, and emails with you since XX/XX/2022 and you didn't fix my issues or even answer my concerns? 

XXXX. Does that give you an idea of how I am very respectful but, it's stupid to respect someone or a company that doesn't respect its customers and a good reason to play in the mirror and project back to you what you show to me? 

Now, to your email : a. First, For the W2s I sent you, I understand your ahhh and relief... I used those W2s because you contributed to getting me fired by XXXX by not solving my issues and XXXX denied me access to my paystubs that I was supposed to show you instead of the IRS W-2s that you don't like. And XXXX failed into a trap that they did set themselves but their fake supervisors not doing their jobs right and then acting with impulsions and emotions and firing me? I am sure, XXXX, once you hear the word " fired '', you will think I am a bad employee and you will neglect my case and think you will win me at Justice and that's a good trap you make yourself and you will get caught easily and I will win you Daily pay and Eastreet and I am saying openly, it's not intimidation or something else negative? Nope, that's who I am, open book, no eggshell, fear nobody except Justice and XXXX! 

b. Second, do you see a lack of professionalism and lack of customer service skills from you and daily pay? Do you think, you can really play me but using a passive-aggressive style, the irony of insensitivity vs sensitivity? Insulting me that I am confused? Who gave you that post at daily pay with that very low IQ and EQ level? A XXXX can catch your manipulations very easily! Now, who do you think is now confused between you and me? Of Course, XXXX is not my primary language! XXXX is, however, I am very far away from you in terms of Emotional Intelligence and IQ, you are REALLY not smart as you think you are! You are trying to take advantage of me and forget that we are in a country of Justice and the EEOC is protecting me? Do you see how much chance you have of putting your company 's daily pay in big legal and financial troubles, but you didn't care, which makes sense : If you get fired or if the company goes bankrupt, you will easily get another job somewhere else without losing anything? I never read your policies, I didn't write them or agree with them, and I will rely on the power and authority of the Department of Justice and the EEOC., I just need some time to pay an attorney for consultancy, but remember, I have up to 6 months to file the complaint and whenever I file it, I have a 90 % of chance of winning you instead of you paying me less than {$500.00} that you owe me, you will pay me over $ XXXX and I have XXXX chance of losing anything, however, you, you no matter if you win or not, in both cases, you will spend an average of $ XXXX of attorney fees! Do you see how you are really not smart as you think you are, but you are dominated by weak and negative emotions and you react impulsively? I was just trying to help you, so you can think clearly and help your company daily pay, but if you don't want to, there is nothing I can do about it except rely on Justice and I will win. Let the mean justify the end. I will not back up or step down, it's not a lot of money but because of the way you treated me and your stupidity, I will keep fighting no matter how long it takes or how many offices I ask for help from. YOU HAVE TO STOP STEALING MONEY from employees like me because it's really XXXX when you steal money from a poor person like me. I will notice it easily and I will respond accordingly and justice will help. 

c. Third and last, send me a copy of my employee folder or give me access to it, and send me the proof of all the activities on my account from the employer 's back end. It's my right in HR laws, I hope you know it. Remember, I am the one who brought money to you so you can get paid, therefore, I am your boss! 


Thank you,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief