Consumer complaint received 2016-04-06
Company: U.S. BANCORP
State: NV
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
XXXX XXXX, XXXX Ref. No : XXXX Re : U.S. Bank National Association XXXX, XXXX Dear XXXX XXXX : Thank you for contacting the Federal Deposit Insurance Corporation ( FDIC ). The FDIC 's mission is to ensure the stability of, and public confidence in, the nation 's financial system. To achieve this goal, the FDIC has insured deposits and promoted safe and sound banking practices since XXXX. 

The Dodd-Frank Wall Street Reform and Consumer Protection Act created the Consumer Financial Protection Bureau ( CFPB ). Based on our review of the issues you raise in your correspondence, we believe your concerns should be referred to the CFPB for assistance. We have taken the liberty of forwarding your correspondence to the CFPB at the address below. 

Sincerely, Consumer Response Center Federal Deposit Insurance Corporation Division of Depositor and Consumer Protection XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX Fax number XXXX Consumer Response Center XXXX cc/enc : Consumer Financial Protection Bureau XXXX. XXXX XXXX, XXXX XXXX Telephone : XXXX Website : XXXX XXXX/XXXX/XXXX Dear CFPB, I cancelled a {$5000.00} secured card with US BANK XXXX/XXXX/XXXX. Requested they deposit my funds into my us bank checking account, they said they will mail in a check which did not like them to do. 

Still have n't received my {$5000.00} funds from this bank, and request reasonable interest on my money for this unethical delay. 

It was needed for a mortgage, and this was horrendous customer service despite initially emailing the CEO. 

Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cell XXXX XXXX XXXXXXXXXXXX XXXX XXXX to XXXX XXXX XXXX, I understand that clarification on the amount due is important and I 'm happy to help with this. I do see that you made a branch payment of {$530.00} on XXXX/XXXX/XXXX and the account was closed. However, there were pending payments, totaling {$30.00} on XXXX/XXXX/XXXX ( {$19.00} to XXXX and {$10.00} to Palazzo ) which were presented while the account closure was processing. For this reason, the account is closed with a balance and once the {$30.00} is paid the account will be completely closed. You can make that payment online using these steps : * Hover over Transfers & Payments * Click Pay a U.S. Bank Account * Select To account * Select From account * Select Current Balance For information on how the closure process will be completed once that amount is satisfied, you 'll want to call our Cardmember Services representatives at XXXX. Representatives are available 24 hours a day, 7 days a week. 

You mentioned an ethics concern, and I want to make sure we help with that as well. Can you please clarify how we can assist you in that way? 

Best regards, XXXX XXXX. 
U.S. Bank Email Operations Department Complaint with US Bank and FDIC ( see attached ) XXXX XXXX XXXX XXXXXXXXXXXX XXXX AttachmentsXXXX XXXX to XXXX, XXXX Dear FDIC *Please describe below the nature of your complaint or inquiry. 
Use single quote marks rather than double quotes, if any. 
On XXXX/XXXX/XXXX I cancelled my US Bank {$5000.00} secured credit card via bank teller XXXX XXXX, and requested my funds to be deposited into my US Bank Checking Account. I have a copy of the fax that was sent that day, and a copy is on file with US Bank. XXXX XXXX XXXX XXXX XXXX XXXX Zip XXXX XXXX was professional and she stated on XXXX it takes 7-10 business days for my funds to be returned to me. She has done nothing wrong in this transaction. 

on XXXX I called US Bank Call Center at XXXX PST, and asked the lady on a recorded line, is my secured funds deposited back into my checking, and she said my money was in there now, And we confirmed on the phone balance was {$5000.00} and change.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief