Consumer complaint received 2016-04-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
My Ex-Wife had my mortgage modified in 2013, in order to adjust the payment and remove me from the loan and keep the home out of foreclosure. 
The modification process went on for 9 months and was finally completed on the XXXX month. 
Throughout the entire modification process I was being told by Bank of America that approval process was being completed based on my Ex-Wife 's credentials alone in order to remove me from the loan. I was then told by XXXX different Bank of america Representatives on XXXX separate occasions that if I signed a " Quit Claim Deed '' and gave up my rights to the property that would allow them to complete the process of removing me from mortgage and modifying the loan so that my Ex-Wife could take over the loan and avoid foreclosure. So I completed the " Quit Claim Deed '' and released my rights to the property. The Mortgage was modified and the new payment was established and the process was finalized. Throughout this entire process I never one time signed any documents and was completely removed from all communications with Bank of America. 
After the modification process was completed and the new mortgage was in effect and contacted Bank of America to find out how long it would be until the mortgage balance was removed from my credit report since I was now off the mortgage? I was told this will take a few months and that it will happen automatically. 
Six months later the Bank of America Mortgage is still showing on my credit report so I contact Bank of America and I am informed at this time that the reason the mortgage is still showing on my credit report is because I am still responsible for this loan!!! I could n't believe what I 'm being told! Obviously this is a misunderstanding! I contacted Bank of America multiple times and was told the same thing over and over. I have tried to contact the Representatives who advised me to sign the Quit Claim Deed and ask them why they would so obviously lie to me about this but they are " no longer with the company ''. 
So, regardless of the fact that this Modification process was completed entirely without XXXX signature from me and I was removed from all communication with Bank of America, I am still responsible for a loan on a property that I was advised to forfeit my rights to ... 
I was advised by Bank of America the only way to get me off the loan at that point was for my Ex-Wife to refinance the mortgage again which she will be able to do after approximately 12 months of current payments of the modified loan. 
So after 13 months of current payments my Ex-Wife got pre-qualified, had the house appraised and was finalizing the refinance process only to find out that when Bank of America modified the mortgage in 2013, they added a $ XXXX balloon payment on the end of the new 30 year mortgage! So not only am I responsible for a mortgage on a house that I have no rights to but I 'm also responsible for a {$97000.00} balloon payment that I have no knowledge of. So there is no possibility for me to be removed from this mortgage!!! 
I have since remarried and have no chance of ever purchasing a house again because I am still responsible for a mortgage on a house I have no rights to and my ex-wife has no chance of refinancing because of a balloon payment that was tacked onto a mortgage without any notification of this. 
I desperately need help with this very unfortunate situation that I have been put in by Bank of America! 
Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation