Consumer complaint received 2016-01-23
Company: JPMORGAN CHASE & CO.
State: MD
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Chase is about to committing a robbery at this moment. Chase sent us the statement ( XXXX/XXXX/XXXX ) saying that we must pay {$19000.00} in the coming month and we owe them {$16000.00} in escrow. 
We do n't owe these debts. Chase manufactured these debts by an accounting trick ( see below ), and on the false debts Chase is going to foreclose us and steal our home in which we have ~ {$300000.00} in equity. 
( 1 ) Chase says that we are in default since XXXX/XXXX/XXXX. We are not. 
( 2 ) Chase is manipulating accounting. They used our un-applied fund of {$2300.00} to curtail the principal in XXXX, XXXX, instead of applying it to a regular mortgage payment. 
( 3 ) Chase sent back our check of {$2000.00} ( XXXX mortgage payment ). 
( 4 ) They are refusing to accept our bank check of {$4000.00} ( XXXX & XXXX mortgage payments ). 
Chase Home Finance LLC is a thief. Can you stop them? 
( 5 ) Our NOTE and DEED OF TRUST state that : ( i ) all payments received by Lender shall be applied in the following order of priority : ( a ) interest ; ( b ) principal ; ( c ) escrow ( see DEED Section XXXX ) ; and ( XXXX ) Borrower shall pay escrow according to RESPA within 12 months, either monthly or lump sum ( DEED Section XXXX ). 
( 6 ) If Chase respects the NOTE & DEED OF TRUST, as Book XXXX shows, our mortgage payments have been always current ; and we owe no late fee. We owe {$8300.00} in escrow ( for XXXX - XXXX taxes ) which we intend to pay within a couple of months. 
( 7 ) Instead, Chase ignored the NOTE & DEED OF TRUST and manufactured the above debts ( see Book XXXX ). 

Chase has been bilking homeowners out of their money for many years. They harass and threaten homeowners. They make hundreds of phone calls ( nearly XXXX times in our case ) ; and send letters of default ( & gt ; XXXX times in our case ) ; mortgage modification application forms ( & gt ; XXXX times in our case ), and intent of foreclosure notices ( 6 times in our case ). Please investigate how much money Chase stole from homeowners using escrow and how many homeowners Chase destroyed over the years. 
Chase Home Finance LLC is run by criminals and a failure as a home mortgage lender. OCC/CFPB should shut them down. OCC/CFPB knows well what Chase has been doing. The followings are only a few examples. 
( 8 ) JP Morgan {$300.00} XXXX Settlement Over Forced-Placed Insurance. Chase engaged over 6 years between XXXX XXXX, XXXX and XXXX XXXX, XXXX in kickback operations, involving nearly a XXXX homeowners, over forced-placed home insurance policies, issued by dubious insurance companies such as XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. Chase deducted expensive premium ( more than ten times the standard premiums ) from homeowner 's escrow accounts or added to their mortgage loan balances. 
( 9 ) JP Morgan Chase Mortgage Fraud. A federal judge ruled that JP Morgan Chase must face a class action lawsuit that claims it defrauded New Jersey residents who applied for the Home Affordable Mortgage Program ( HAMP ), a federal program designed to help homeowners in danger of defaulting on their homes. 
Chase opted into HAMP through XXXX shortly after the plan was implemented in XXXX. The plan is designed to lower homeowner 's monthly mortgage payments to sustainable levels, but New Jersey homeowners say they never got the benefits of the program. Instead, they say, Chase took federal money designed to bail out homeowners and systematically rejected HAMP applicants, based on false claims that homeowners did not provide the appropriate documents. Another case is pending in XXXX California. 
( 10 ) JP Morgan Chase has been fined {$48.00} XXXX for failing to meet terms of a settlement to resolve mortgage servicing violations, XXXX regulators said. The fine will be top of an additional {$2.00} XXXX that JP Morgan had been ordered to pay to cover remediation costs and foreclosure assistance to borrowers.

Company response to consumer: Closed with explanation