Consumer complaint received 2022-04-11
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Confusing or missing disclosures

Complaint:
XXXX from Me. 

Your online complain system does not work today From PayPal : CUSTOMER SERVICE Request : Donation Details XX/XX/XXXX Dear XXXX XXXX XXXX XXXX, Thank you for contacting PayPal Customer Support. My name is XXXX and I am happy to assist you with Donation. 
Below are the details of the transaction. 
Transaction ID : XXXX Transaction Date : XX/XX/XXXX Amount : {$200.00} USD Recipient : XXXX XXXX XXXX Did you know you can also send us a Message? Just log into your account, go to www.paypal.com/us/smarthelp/contact-us and select an issue. 
Sincerely, XXXX PayPal XXXX XXXX PayPal ========================================================== From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX AM To : XXXX XXXX Cc : XXXX XXXX XXXX Subject : Re : R From : XXXX XXXX Sent : Sunday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Subject : Receipt for your donation to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX PayPal You donated {$200.00} USD to XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX Transaction ID : XXXX Purpose : XXXX XXXX XXXX? 
Reference : XXXX XXXXXXXX to : XXXX XXXX XXXXXXXX 
Donation from : XXXX Donation amount : {$200.00} USD Funding Sources Used ( Total ) XXXX XXXX {$200.00} USD Amount you paid : {$200.00} USD The transaction will appear on your credit card statement as PAYPAL XXXX. 
Use PayPal next time. 
Your PayPal account makes donating quick and secure. 
Log in to PayPal PayPal Help & Contact | Security | Apps XXXX XXXX XXXX XXXX Right to Refund You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if PayPal , Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. 
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. 
If you want a refund, you must mail or deliver your written request to PayPal , Inc., at XXXX XXXX XXXX, XXXX, NE XXXX. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to {$1000.00} and attorney 's fees pursuant to section 2102 of the California Financial Code. 
PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. 
PayPal Customer Service can be reached at XXXX. 
Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 
PayPal XXXX : XXXX ======================================================= ======================================================= PAYPAL Does not include the Business / XXXX Name , Address, Phone Number and Email on the receipt So, NO ONE can TELL where the MONEY is going? 

XXXX XXXX XXXX XXXX XXXX XXXX ======================================================= ====================================================== PAY PAL, INC. File NO. XXXX XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX XXXX United States ( corporate headquarters ) XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX NE XXXX, United States ( operative center ) Zip Code : XXXX Traded as : XXXX : XXXX, XXXX component XXXX XXXX XXXX XXXX XXXX component and XXXX XXXX XXXX XXXX component XXXX : XXXX Industry : Financial services ======================================================= ======================================================= ME AND XXXXXXXX XXXX XXXX THE PARTICULAR PROBLEM IS WITH THIS BUTTON XXXX  : XXXX? XXXX & XXXX & XXXX DOES NOT HAVE ADDRESS, PHONE NUMBER, EMAIL ON THE BUTTON OR RECEIPT or even the XXXX Number? 
SO ONE DOES NOT KNOW WHERE THE MONEY IS GOING? ; I WAS Asked ON XXXX XXXX XXXX I STARTED FOR XXXX XXXX XXXX XXXX XXXX AND THE ANSWER MUST BE OBVIOUS NOT LIKE IT IS NOW ; VERY UNACCEPTABLE. 

========================================================== XXXX XXXX XXXX ========================================================== XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX : XXXX | XXXX XXXX XXXX XXXX RECEIVING AND DISTRIBUTING DONATIONS TO PEOPLE OF XXXX AFFECTED BY XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX is a 501 ( c ) ( 3 ) organization, with an IRS ruling year of XXXX, and donations are tax-deductible. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX ====================================================== ======================================================= PayPal is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX 

======================================================= ======================================================= Regulate them and require Name Address phone number email address on all receipts and XXXX would be good as well XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation