Consumer complaint received 2017-03-07
Company: Platinum Holdings Group, LLC
State: TX
Product: Debt collection
Sub-product: Payday loan
Issue: Taking/threatening an illegal action
Sub-issue: Threatened arrest/jail if do not pay

Complaint:
I do not recall when I took out a loan from American Web Loan. However I have been unable to make any payments to them because I can no longer access my account on their website. On XX/XX/XXXX-XX/XX/XXXX I have called all my creditors requesting for a payment plan. XXXX. I have been a XXXX for 5 years, and last year I made only {$13000.00} even thou I work 40 hours a week for the XXXX XXXX XXXX XXXX. I spoke to XXXX third party collector called XXXX XXXX XXXX. I told them that with my current income I could only pay {$25.00} dollars a month. The person I spoke to said that it was too low, and I believe we settled at {$40.00} a month. He did not tell me the name of the third party, so I requested that he send me an email with this third party information. He refused. I told him I was on my way from work and could not pull over to write down any information. He again refused to send me an email so I could verify that I was indeed speaking to a collection agency that had the right to collect for XXXX. I hanged up because I was not getting anywhere with him. I told him, that I will continue to make calls to the other creditors and I will have to get back to them when I am finish with the other creditors. On XX/XX/2017 I again got a called from this third party collection agency. I was asked my name and last XXXX digits of my social security number. I asked who I was speaking to, and the lady told me that by federal law she could not disclose that information until I confirm that I was indeed XXXX XXXX. When I gave her my information, she immediately transferred me to XXXX XXXX XXXX. He asked do I know what it was regarding, I responded you tell me, you called and I have return the call. He told me that he was in the process of preparing court documents to sue me for the balance I owe to XXXX in the amount of {$1800.00} or something to that figure. I do not recall. He said I have not been corporating with his staff. I told him that last week when I spoke with his staff I gave them a offer of {$25.00} and they refused to accept this amount. I again told him that I can only pay {$25.00} a month because every creditor is demanding their money, and on my income of {$800.00} before tax every two weeks, that was all I could pay. He began to insult me telling me that they can not accept that amount. He hanged up while I was talking. I again called back the number, I was told by the young lady that XXXX XXXX step away from his desk and that he had to run an errand, and she will let me speak to someone else. The call was again answered by XXXX XXXX who immediately began to yell at me, telling me to shut up and wait for the answer to my question. I asked that up to this point no one has told me who they were. He told me his name and that he was going to prosecute me to the full extent of the law. I told him to go ahead, and I will let the court know that I have offered to pay {$25.00} a month and the third party collection agency refused to answer. He placed me on hold and then hanged up again. I again called the third time because I did n't quite get his name and who he was representing. He told me that whoever I called it will come back to him, and continued his threats of prosecution. I hanged up. The number that my XXXX XXXX can be reached at is XXXX.

Company response to consumer: Closed with explanation