Consumer complaint received 2016-12-14
Company: Golden State Collections LLC
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
On XX/XX/2016 a call was made to XXXX for the repair of a XXXX oven. I provided my credit card information and was charged {$240.00}. The agent who took the information stated that our service rep from your local area will call a day before with a time to confirm, to come out to service your microwave. The agent stated the service Rep as XXXX XXXX XXXX who is assigned to do the repairs. Also discussed during the conversation was what the fee would be for diagnosis and or repair with a 2 month warranty if repairs were performed. I stated that someone will be available on XX/XX/XXXX between the hours of XXXX to XXXX. I then provide the agent the home phone number and my daughter 's cell phone number. He then stated that the local service rep will call to confirm a time they will be coming out to your home for repairs. 
XX/XX/2016 no service call received XXXX XXXX, 2016 no service rep call nor did they come perform repair. 
XX/XX/2016 Approx XXXX called XXXX to complain about a no show from the service Rep XXXX XXXX XXXX. ( incident # XXXX ) I spoke to an agent name XXXX who also provide a contact number of XXXX Who stated they will close my case and send out a refund and apologized for the poor service. 
XX/XX/2016 received a refund from XXXX in the amount of {$240.00}. ( ref bank credit card statement from XX/XX/XXXX ) XXXX XXXX, 2016 I received a letter in the mail for a service fee of {$98.00} from XXXX XXXX XXXX. 
XX/XX/2016 I received a letter in the mail for a service fee of {$98.00} from XXXX XXXX XXXX. 
XX/XX/2016 I called the XXXX and complain about receiving a bill for service that was not performed. The agent stated they would turnover the complaint to their Out of XXXX Department and someone should make follow up if need be. 
XX/XX/XXXX received a collection notice from Golden State Collections LLC in the amount of {$100.00} on behalf of XXXX. 
XX/XX/2016 I replied to the letter disputing the service fee to Golden State Collections LLC. 
XX/XX/2016 Approx XXXX I called the XXXX/Out of Warranty Department , I spoke with an agent named XXXX ( XXXX ) about the letter and bill from XXXX. She stated I should not be getting a bill from them as the account was closed. She also stated she will get her manager involved to assist, I provide her my work telephone number as another possible contact because of the time difference. She provided me a link to send in the bill and collection letter, in which I did. She then stated that someone will be calling me the next day for a follow up ( Tuesday XX/XX/2016 ). 
XX/XX/2016 I received no call from the XXXX. 
XX/XX/2016 Approx XXXX I called the XXXX XXXX XXXX to follow-up, because I have not heard from a XXXX rep. I was connected with an agent named XXXX who stated that my case was closed and I should not be receiving any third party billing from XXXX XXXX XXXX. Agent XXXX went onto say that when the company refunded my service fee that was the end of our service with you. 
She provided me with a case # ( XXXX ) and an incident # XXXX.

Company response to consumer: Closed with explanation