Consumer complaint received 2017-01-06
Company: LOBEL FINANCIAL CORPORATION
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I receive a loan of XXXX plus interest for a vehicle XXXX who value are only XXXX to XXXX trough a dealer ship who work and know the financial corporation as Lobel Finance Corporation. 
I pay always my bill even sometime for circumstance reason I pay late with a late fee that they charge me. 
After 3 months they start to created always problem either for my insurance saying that they need prove of my insurance when I already submit it or telling me if I do not send it they will charge me XXXX dollars more. While I am already paying more for a vehicle who does not value that loan. I am sure that the loan company even the dealers know it. 
In their statement there is always a disperancy with my payment and I ask them many time to update me with a statement showing my payment history and balance owne but they do not because they know what they try to achieve. Get the vehicle back after they found out that I did fully pay the value actual vehicle price. 
XX/XX/XXXX I had a balance of XXXX but in their records they said XXXX Plus XX/XX/XXXX I had to pay who is XXXX as the contract had set but many time I pay XXXX instead of XXXX. When I make some research I found that many customers complaint and sue this Financial corporation so I submit my complaint as well in the list of other complaint customers. 
Sometime I receive agressif mail call or mail from their employee telling me if I do not pay my bill now they will prosecute me. I directly complaint to them and they stop it. 
I do not receive my statement with my payment history and lbalance left due and you can not pay online in their website but only over the phone : they charge you XXXX dolalars more so you had to use XXXX, XXXX who also charge you a fee! As today I pay XXXX plus XXXX dollars fee while I did told them that I will be at their office to make payment and we agree with their representative over the phone that they will wait for me at the branch in XXXX but as surprised they towed my vehicle without notice today morning while they know I will be at their office? Saying my account is 53 days past due! I had very important documents to deliver as my XXXX for my work in my vehicle and important items to ship. XXXX for XX/XX/XXXX with the XXXX ( as in their statement ) is XXXX If I could pay it today why then town my vehicle before I go to their office without calling me today? Their representative stated that they only need XXXX from me to keep my account current but I told him is fine either way I will be at their office today. 
Now they are telling me that I had to go to their redemption process to pay more and pay even the storage where the vehicle was towed and go their to see my option. Those it make any sens! And since years they are are saying that we could be paying online in their website but it still not happen. It is different when someone can not pay or refuse to pay with someone who agree to pay even I know that I paying too much for a vehicle who even do not had that value. I need help! Because it seem I am not the only one since as I said I saw that many customers in other states complaint for the same company. 
My account # XXXX Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX Last XXXX digit social : XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation