Consumer complaint received 2022-06-24
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: MO
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
On XX/XX/2022, I went to turn in my 3rd leased car to XXXX XXXX XXXX ( XXXX XXXX XXXX ). It was a gloomy, drizzling, very cold, snowy day. I had plans to turn in my leased XXXX and get a new leased XXXX. I was given salesman, XXXX XXXX. I arrived there between XXXX - XXXX p.m. and left around XXXX p.m. I told XXXX upfront I did not want a white, black or red car. That left grey and another car they had there in storm blue. I didn't like the storm blue as it looked black. XXXX told me the color can be deceiving with the weather we were having and in the sunlight, it really shows up. I told him I wanted the gunmetal grey car. After 4 - 6 hours of grueling waiting, working with the Sales Manager, negotiating back & forth with XXXX on price and him running in to see the Financial Manager, he told me the best he could do was such & such. I told him thank you but I grabbed my purse to leave. He said well wait a minute, & could you " do this much? '' over 24 months? No, I wanted 36 months. So he said could you pay {$1000.00} down? I said yes. After he received approval and had ALL the paperwork signed, etc. I realized he wrote " blue '' written on the contract! I told him I wanted the gunmetal grey one! He dropped his clip board on his lap, mouth hanging open & said " you're kidding? '' I said " yes, remember? '' He was tired, I was tired, I said well XXXX, nevermind. You're telling me this one is so beautiful in the light, I'll just take this one. Long story short, when I got home, over the course of a few days, I noticed several things wrong. You can see the " guts '' of the car on the passenger side, like the door is not flush, on the driver 's side, the door won't stay open, the car is sluggish and it needs new brakes! I called about this on XX/XX/XXXX and spoke with XXXX XXXX, Business Manager. He told me it needs servicing. I called Service Dept & spoke with XXXX to get the items fixed. I decided I hated this car. I felt I was sold a lemon & called speak with XXXX. I was told he was very sick & out for awhile. XXXX had given me his personal cell number & email so I contacted him. He had so many things wrong, very serious, I felt bad for the guy. I told him I didn't want him to lose his commission. He said he might lose half. I told him " well should I wait until you're back? '' & he said " that would be great. '' He told me he was due back at the dealership on XX/XX/XXXX. I told him I could wait another month. I was willing to do that so he could get his full commission. We emailed & called a few times & XXXX would always assure me " I'll do whatever it takes to make you happy. I will stay on top of this so you're not in the dark. '' I heard that over & over. I went back in XX/XX/XXXX as he told me to do. I was told XXXX was still out sick. I was assigned a girl named XXXX XXXX. She was telling me I had my present car for awhile now, like it was all my fault, & I told her " I purposely waited until today, XX/XX/XXXX, for XXXX to get back so he could get his full commission '' To my surprise, her words were " oh geez, XXXX 's been paid on that already, he's fine, ya know sometimes it doesn't pay to be nice. '' Wow. I wasn't raised that way. I was very disappointed. I asked to see XXXX XXXX, the Business Manager, now promoted to Sales Manager. He did not help me either. Just said, " we'll let you know when we get a car exactly like you have, ( otherwise $ $ would be involved ). '' Through all of this waiting, I have called, I have all my notes with dates & times should you need them. I have NEVER gotten a call back from the Service Department & at one time I was not able to make my payment due to a Nissan Motor Acceptance Corp 's phone glitch, I had called over & over & no one would call back. Today is XX/XX/XXXX, I still haven't had a call about the car being serviced and I'm scared to even drive it, the brakes are SO bad! I stop at the red light, & this car keeps going! Also, I did NOT receive the same XXXX as I had before, the sport one, as it has no gear shift numbers or " X '' on the gear shift. It's not EVEN about the color anymore! This car is a lemon. I feel I was totally taken advantage of. Last time I heard from XXXX was XX/XX/XXXX, he had a car with a sun roof, I told him I didn't want a sun roof. I talked to him again XX/XX/XXXX, he called & asked if I was coming by. I said " XXXX do you have a car to show me & your not going to make me pay one red cent, right? '' He said, " I doubt that, I don't want to waste your time or mine. '' Boy how his tune has changed now that he is well and back at work. And I am screwed. Again -- I have notes & dates & times. I totally was taken advantage of.

Company response to consumer: Closed with explanation