Consumer complaint received 2022-04-27
Company: U.S. BANCORP
State: WA
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
From XXXX to XXXX, I was living in XXXX. I purchased a home in XXXX XXXX in XXXX. In XXXX, my marriage of XXXX  years sadly ended due to my spouses substance abuse issues. At the same time, my mom died, I was laid off my job, and I contracted a XXXX XXXX and made me temporarily XXXX and unable to walk without fainting, I was in a XXXX  for XXXX  months. I had XXXX young children and I worked diligently to find resources to make sure we did not end up living in our car. Because my ex-spouse did not pay his portion of child support or any debts, I did not have enough money to pay the creditors. When I was healthy and back to working full time, I was only making {$10.00} per hour as a XXXX XXXX. Although I was working with the bank to get a forbearance, they eventually took my house. In XXXX, US Bank took me to Court for a XXXX XXXX concerning a credit card debt of around {$20000.00}. Upon seeing I did not have my house or even a bank account, they said they would file a Judgement against me. 
Periodically, US Bank would contact me and when I showed them my financials, they could see I really didnt have the resources to pay against the debt. By XXXX I stopped hearing from US Bank and the Judgement stopped showing on my credit report by XXXX. 
Because I had sustained such a harsh financial set-back from the divorce, it took everything I could do to have enough money to live on. I tried and was unsuccessful in gaining permanent employment and continued as a XXXX XXXX until I moved in XXXX to XXXX  XXXX. 
My daughter had received a scholarship to attend an XXXX XXXX in XXXX, but it did not include living expenses. Unable to help her financially and unable to obtain credit, In XXXX we moved to XXXX  to use my limited housing budget for her to be able to live at home & go to school. I was also hoping I could possibly earn a better income in a larger city. In Washington I was able to gain temporary contract work, but nothing permanent until XX/XX/XXXX when I was hired as a permanent employee of XXXX  XXXX XXXX. 
On XX/XX/XXXX, I received a notification in the mail from XXXX  XXXX XXXX including documents showing XXXX XXXX were garnishing my wages and taking 25 %. I called XXXX XXXX and they told me that they were representing US Bank on a Judgement from XXXX. I told them I was not aware that the bank was still trying to collect and asked how they could still pursue this after 10 years. The representative told me that they had renewed the Judgement in XXXX and again in XX/XX/XXXX. 

I emailed XXXX XXXX and their attorneys listed on the paperwork, XXXX XXXX XXXX XXXX, Utah. I sent a letter requesting a settlement and/or installment plan that was more reasonable than the 25 % they were garnishing. I also sent a completed IRS Form 433-A showing my income and assets. I explained I was not aware that they were still pursuing this debt and that I was not contacted before the garnishment to be allowed to work out a payment arrangement. XXXX XXXX responded to my email and told me to contact their attorneys who are XXXX XXXXXXXX XXXX XXXXXXXX Utah ( XXXX ). 
I contacted XXXX XXXX and I spoke to their representative XXXX XXXX, Collection Manager XXXX XXXX. I asked XXXX XXXX if he had reviewed my email, and he said yes. He said that they would not accept my offer to settle this. I asked XXXX that if my offer wasn't good enough, tell me what would be workable, he said keeping the garnishment or paying it in full. I explained that I will be without enough money to have housing, and he said they dont care because they are allowed to garnish 25 % had sent me notices. 
Interestingly, XXXX XXXX continually repeated that they had notified me prior to the garnishment and that is the reason they wont work out a settlement on this account. He had mentioned that they work with the XXXX XXXX in Idaho. I told him my employer is not located in Idaho. XXXX XXXX said, its because You live in Idaho. I said to XXXX XXXX that I havent lived in XXXX  for several years. He asked me where I lived, and I told him I live in XXXX  XXXX. He was completely unaware that I no longer live in XXXX, and he said, I will have to update the file with your address. 
I never received any prior notifications on this garnishment. It is clear that the attorneys office did not know I was no longer living in Idaho and consequently did not send me notification. The last contact was in XXXX. They sent the garnishment paperwork to my employer, and they did not send it to me. 
Within 5 months of obtaining permanent employment, this agency decided to garnish my wages and diminish my ability to support my family. I simply dont have the resources for this old debt. I am now XXXX XXXX XXXX, and finding employment is challenging because businesses dont readily hire employees in my age group. At the time this debt was incurred, I had no resources. I was not aware that this debt still existed, and I dont have the ability to pay the entire balance. I offered to pay {$6000.00} by XX/XX/XXXX, if they would agree to remove the garnishment and accept this amount to settle the account. This will take all my savings, but I simply can not afford the garnishment. I also asked that they work with me on a reduced settlement balance and/or a reduced installment plan, they refused. 
I need help because the garnishment amount is excessive and I was not notified in advance and was not given the opportunity to settle this matter first. The organization did not notify me and revealed that they didn't know where I lived, they only notified my employer. Also, the debt is from XXXX and I was not aware they were still trying to collect. I don't know if the debt is too old for allowing a garnishment either. Any assistance in clearing this matter would be very much appreciated and urgently needed. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation