Consumer complaint received 2022-06-26
Company: CarMax, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have been in contact with CarMax and XXXX regarding the CarMax trade line on my XXXX credit report. I was given phone numbers for someone at CarMax but they haven't returned my calls. It's like they refuse to speak with me. I feel like CarMax and XXXX are malicious reporting this account. 

After my initial complaint with the CFPB, I noticed that the CarMax account had been deleted on XX/XX/XXXX, from my XXXX report. 

XXXX weeks later, the CarMax account reappeared on my XXXX credit report on XX/XX/XXXX. This lowered my XXXX XXXX XXXX by over XXXX points in just two weeks with no other changes in my XXXX credit report. 

They did not notify me that they were putting it back on. It is my understanding that if an account is added back into your credit report that I am to receive notice within 5 days per FCRA laws. XXXX has not informed me of this. Also, when they re-reported it, they took all the payment history away except for the last two years. This account is over XXXX XXXX XXXX ( and should be deleted immediately ). They also have the last payment date wrong, the charge off amount wrong, and " Delinquency First Reported '' date. CarMax has NOT proven that I owe the amount of {$9300.00} with all the documents that they have sent me. The Deficiency Balance is listed as {$9900.00}. They list the balance on my XXXX credit report as {$9300.00}. So which is it? There is no closed date on my report either. 

I have attached a copy of the current copy of my XXXX credit report showing the CarMax account so that you could review it. 

Also, they had the balance on my XXXX, XXXX credit report as {$7300.00}. From XXXX of XXXX to XXXX of XXXX, they were not reporting a balance ( {$0.00} ). Then the balance went from {$0.00} to {$7300.00} in XXXX of XXXX. Then in XXXX of XXXX, the balance went to {$9300.00} with no explanation. I have attached a copy of how this account looked on my XXXX credit report for your review. This was after I had originally disputed it. 

When looking at that, I noticed that the " Last Payment Date '' was XXXX of XXXX. On my XXXX current report, it shows my " Last Payment Date '' was XXXX of XXXX. According to the payment history that CarMax provided to me, the last day I made a payment was on XX/XX/XXXX, which was actually due on XX/XX/XXXX. 

According to the payment history, it shows that I was 30 days late in XX/XX/XXXX, and was never brought current. My current XXXX credit report shows the " Date of First Delinquency '' as XX/XX/XXXX. This is incorrect information and they are re-aging this account. It is a violation of the Fair Credit Reporting Act. 

I am noticing other information that is incorrect too -- such as the charge off amount. The second page of the statement provided to me by CarMax shows the amount of {$12000.00} on XX/XX/XXXX. But my credit report, they have the amount of {$14000.00}. The original loan amount was {$14000.00}. This is inaccurate information, too. Another violation of the FCRA. 

It seems like each time I disputed this account ( many times since XXXX of XXXX ), they updated this account with the wrong information. I keep telling them what is wrong and they fail to either correct or delete the information. CarMax refuses to return my phone calls and XXXX refuses to do a proper investigation.

Company response to consumer: Closed with explanation