Consumer complaint received 2017-03-08
Company: Danco Financial Services, LLC
State: GA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Taking out the loan or lease

Complaint:
continued ) and we would have to find another way to get them handled. So I went to the courthouse and rescheduled a failure-to-appear court date. By this time 3 1/2 months had passed since I 'd had a car. XXXX XXXX went to court with me and was going to pay the tickets and after the judge had spoken to me XXXX XXXX informed me that they were willing to pay the tickets but not the failure to appear fee. I was confused because I did not come prepared to pay anything with the understanding I had had with XXXX. She ended up leaving because they would n't let you pay the tickets without paying the failure to appear fee. The same day I ended up going to XXXX XXXX, XXXX location, to sign my lease on a XXXX XXXX. When I got there I did n't have the proper identification so I had to return the next day. When I did, I went to test drive it and it was on E, I asked XXXX whom I was signing with was there someone who maybe put gas in and she asked a co worker for {$5.00} to put in the tank, he gave it to me after asking would he get it back. I drove to the gas station and after I paid and was about to pump found out the gas cap was broken and I could n't open it. I drove back and told her about it. She said she would have someone get on it while we signed the papers. I sign my contract and as we 're leaving, we see everyone has left. I get in the car and realize there is still no gas in it. And the cap is still broken. I call XXXX and she tells me that a service manager is on his way back there to lock up, but at the moment I 'm the only XXXX here and I have no had in the car or any way to put it there. I waited for 15 minutes and he came and gave me a new cap. I ran out of gas pulling into the gas station. A few days later XXXX XXXX started calling me but unknowingly my phone had been on Do Not Disturb and I was n't receiving calls at certain times of the day. I Chexk my messages about 2 weeks after getting the car and XXXX is telling me that I have to come back in and sign a paper that I forgot to sign or else I can not get my tag. It being so far from my house I had n't had time to go, but planned to go before the temporary tag was due off. WHEN IT WAS TIME FOR ME TO MAKE MY FIRST PAYMENT TO DANCO ON XXXX XXXX, 2016 I got online to use my client id # and it said it was " invalid '' I tried 3x that night and 4 the next day. I called Danco the day after and I spoke with XXXX XXXX, when I told him my name he said, NOPE, and hung up on me! I called back and told him I wanted to pay my car note and he was nice! But he had to transfer me. I WAS TOLD BY THE OPERATOR THAT MY CARNOTE WAS MORE THAN THE AMOUNT I HAD SIGNED FOR, I assumed the payment was higher because it was due days before so I gave the operator my card number it was declined twice so she transferred me to speak with XXXX. When he pulled up my account he was very rude with me and told me to contact XXXX to find out what I need to do to pay my carnote. I again assumed that it was because of the paper I needed to sign, so I called and spoke to XXXX and she said she saw no reason why I would n't be able to pay it. So I called Danco back and XXXX again told me to call back and see what they could do so I could pay it. When I spoke to XXXX this time she said, oh I remember, we had you sign the wrong paper and we need you to come and sign the right one. I said what was wrong about it? She said that " they '' had mistakenly put down that I had paid {$3000.00} instead of {$1500.00} for my down payment which made my monthly payments lower. And that I had to come and sign a new paper. So I pulled out my contract which I had signed to say my payments would be {$310.00} a month, but they were saying I had to pay {$370.00}. I said that the contract I have is legal and that they ca n't just make me sign something else because they made a mistake and she told me to hold on. She came back to the line and asked me to c

Company response to consumer: Closed with explanation