Consumer complaint received 2016-08-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
XXXX XXXX I went to the bank in person on XXXX 2016 and gave the check to the teller to deposit into my account, and specified to the teller to make sure the check is good and she told me to come back tomorrow because the funds are not available the same day and the check should clear tomorrow and the funds will be in the account. 

I went back to the bank in person on XXXX 2016 in the morning in person and went to the same teller and i asked her is the check good and the funds are available? and she said yes the check is good and the funds are in the account and you can withdraw it now. 

Once i was told the check is good and the funds are in the account i trusted what the capital one bank teller told me so there is no reason to doubt anything. 

I also made a additional call later in the morning to double check the funds were there in my account after i took {$1200.00} dollars out to make sure. 

I went food shopping around XXXX at stop and shop and when i got to the cashier my ATM card would not work 3 or 4 times on different machines, so i called capital one bank and they told me all the accounts are frozen because the check that was deposited the day before was a fraud and fictitious, and i asked them what happend to my money in the account and they told me capital one didn, t get paid so we took your money to make sure capital one gets paid. 

Capital one left me with no money in my account and no money in my pocket and no access to make checks and pay bills and cut off my wife, s accounts also leaving us broke and embarrassed, all this because they did not bother to make sure the check is good before putting funds in my account and lying to me not once but twice in person at the bank telling me the check is good and the funds are in the account by their bank teller. 

I believe that there is no security for the customers money in this bank or any other bank that conducts buisness in this manner, there needs to be a change to bank policy across the board to safe guard the rights of the customer. 

These type of security problems can be avoided simply by enforcing customer security over customer want, i rather wait 3-5 days for my funds to be checked out fully before any money is put into my account so i dont have to go through this ever again or any body else. 

It is the banks job to make sure a check is fully good and cleared before any funds are available, instead i was turned in circles and spoken to in a bad manner by a number of capital one representives and capital one rather blame me and lie to the better buisness bureau and all related agentcies than take responsibility to reimburse me for their faulty buisness policies. 

There should be no funds put into an account until a check is fully cleared and verified, this is the banks job to secure the money and transactions of the customer first not leave their customers broke and cut off of any money to live. 

I don, t accept this answer from capital one because they are just trying to cover up for there mistakes in policy, besides i had one of their higher ups call me and tell me that they are going to change policy across all of their banks because of this incident. 

If you need any proofs i have documentation, I have a [ Police report ], [ XXXX report ], [ Capital one complaint ], If they dont reimburse me for their faulty policies i would like to request a lawer from the XXXX because i cant afford my own to follow this to get my money back and to change bank policy for everyone.

Company response to consumer: Closed with explanation