Consumer complaint received 2016-05-18
Company: NATIONSTAR MORTGAGE LLC
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I 'm filing a complaint against Nationstar Mortgage ( NSM ) for a number of erroneous actions which have forced my home into foreclosure. These egregious actions were imposed onto my loan and NSM, has done absolutely nothing to make a mends since XX/XX/XXXX. In fact my loan has been forced into a series of modifications due to the original error on behalf of NSM and I 've been forced to do the best I can to pick up the pieces and position my loan back on track.My home was purchased with XXXX XXXX XXXX, on XXXX XXXX, XXXX, with an FHA funded loan, in the amount of XXXX. My taxes and insurance were all included in the monthly payments ; so as long as my payments were being made the responsibilities of tax and hazard insurance disbursements were the responsibility of my custodial mortgage servicer. My policy from XXXX Policy # XXXX, carried an annual premium amount which I was grandfathered into the amount of {$960.00}, at the time of purchase of my home, Effective XXXX XXXX, XXXX through XX/XX/XXXX.In fact, NSM was first notified of the policy due date the preceding XXXX XXXX, XXXX and I faxed them a copy then as well.I had no issues making my mortgage payments until my loan transferred to NSM after the first year. My problem began when I received a notice from my insurance carrier that my renewal payment was being request from ASI. See exhibit " A '' for my declaration page and the renewal notice which was sent to both myself and NSM. ( See Exhibit A ) In fact, I contacted NSM with my first notice and spoke with someone in the escrow department XX/XX/XXXX, to be sure this matter was being handled efficiently, especially since I had only recently purchased this home for my family and being a first time buyer in did n't want any issues. Although I was not XXXX about everything surrounding managing a mortgage, I did understand enough to know that all of my escrow was included in my monthly payments. I spoke with a woman which assured me that a check was being disbursed immediately and that I need not worry. I was comforted knowing that I had made the necessary calls to NSM to avoid any disasters with my first home buying experience. Unfortunately, my due diligence was not enough with this situation because XX/XX/XXXX I contacted XXXX, to make sure that the insurance payment had been received and I was advised that it had not! I immediately called back to NSM escrow department and emphatically demanded that someone make a mends to this situation, because XXXX had informed me the policy would lapse and be cancelled, if payment was not made by XXXX XXXX, XXXX. I called four separate times again to NSM and was told that 7 payments were overnighted to XXXX and all 7 were returned.When I called XXXX, to inquire as to why they were not accepting payments from NSM, they advised me that all XXXX payments had been made after XXXX XXXX, XXXX and the policy automatically was cancelled. Needless to say they could no longer offer me the same rate if they reinstated the policy. I was completely devastated at this point because XXXX, stated that they could not offer me the same rate and nowhere near close to the premium of {$960.00} which I had started with in XX/XX/XXXX, at time of purchase. I fought tooth and nail with NSM and ASI to correct this mistake and no one from either XXXX or NSM gave XXXX hoots about what had occurred. XXXX had failed to make timely disbursements to my hazard insurance carrier XXXX, and my policy cancelled along with the lowest annual cost of {$960.00}. XXXX, then force placed my loan into a policy which carried an amount of {$5400.00} annually.

Company response to consumer: Closed with explanation