Consumer complaint received 2023-06-29
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Every month wells fargo will close this out as if it is resolved and I told them I am going to file this every month until they give me back the money they owe me this pertains to case # XXXX These complaints are pertaining to claim # XXXX {$320.00} transactions that I did not make and the XXXX claim which was half of the {$2000.00} claim that I never received amounting to {$1000.00} XXXX 
Part of this is true but I never received {$1000.00} from the {$2000.00} that was supposed to be credited to me, because the XXXX location on XXXX XXXX and the Wells Fargo on XXXX XXXX XXXX both located in XXXX, SC refused my service because of my XXXX XXXX XXXX XXXX on Saturday XX/XX/2022 while I was speaking with your customer service and you can go back and listen to my call and/or look at the film at those locations. I was inside the branch while talking to your customer service. After they refused to allow me to me withdraw my money, your Customer Service Agents came up with other options, one was a XXXX XXXX and the other was transferring the money to a different bank and I tried both and they both were unsuccessful. I managed to save XXXX XXXX because after they had me to transfer it to my XXXX account I called back and stopped the transaction and the ladies at the XXXX XXXX location allowed me to withdraw {$1000.00}, but I never received the other {$1000.00} because the XXXX transaction DID NOT GO THROUGH, NO MATTER HOW MANY TIMES YALL REBUTTAL IT AND SAY THAT IT WENT THOUGH PLEASE PROVIDE ME PROOF CAUSE I NEVER RECEIVED IT.. THAT WAS MY MONEY. 
Also claim number XXXX is the other transaction that I did not make your dispute team denies it and but the fact remains it happened on the same date as the approved fraudulent transactions were made for {$2000.00} XXXX  which were transactions that I did not make, and your favorite excuse is it happened with a pin and I say they were all done with a pin and if they were not then how did were the {$2000.00} transactions made or what was the difference in those transaction and/or what makes these transactions different from the {$320.00} transaction that I did not make on the same date as the {$2000.00} fraud transaction was made. Wells will send a document stating something like Wells finds this not to be fraud, who finds it not to be fraud how can you even type something like that without providing any truth or documentation to your lies/rebuttals. I need proof not a Wells Fargo document stating this couldnt be fraud. The fraudulent {$2000.00} transactions happened with a pin code, if it happened differently then please explain the difference in the {$320.00} fraudulent transaction and please explain the fraudulent {$2000.00} transaction and how can you approve me for {$2000.00} and not approve me for {$320.00} which happened same day and time ... That transaction happened on the same day the same way as the others happened but deny for {$320.00} this and approve the {$2000.00} transactions if they didnt happen with someone obviously knowing pen number how did all these fraudulent transaction take please because they all happened with a pin or something cause what makes this different from the other {$200.00} transaction, if they happened different then explain the difference in the fraudulent transaction for {$2000.00} XXXX  and please share the difference in the fraudulent transaction for {$320.00} there is no difference they all happened the same way and if they didnt then please explain how the {$2000.00} happened if It didnt happen with someone using or knowing or guessing my pen because you are quick to say that the {$320.00} happened with a pen and it can't be approved well how did the {$2000.00} happen if it didnt happen with a pen and how was it approved... I'll be waiting on these answers also I have filed these since they happened which is going on 2 years from Wells have not refunded me for both incidents yet you are still not trying to give me my money even with this settlement Wells have created, next it's going to be the people like me that have filed these claims for years and we have not received a cent  of our money only received a lot of rebuttals and us receiving a letter stating something like the system finds there was no error ... without providing and documentation to what your stating, even with the XXXX transaction Wells Fargo will say well XXXX finds it not to be an error, PLEASE PROVIDE DOCUMENTATION DO NOT SEND ANYTHING STATING YALL HAVE RESEARCHED AND FOUND NO ERROR OR ANY XXXX LIKE THAT PLEASE PROVIDE ME SOME DOCUMENTATION, BECAUSE BY YOU JUST SAYING THE SYSTEM FINDS NO ERROR OR OUR RESEARCH TEAM HAS FOUND NOT TO BE A ERROR ANY REBUTTAL LIKE THAT KEEP IT I DONT WAN NA HEAR IT THAT IS NOT GOOD ENOUGH .CAUSE WOMENT LIE MEN LIE DOCUMENTION IS PROOF AND USUALLY IT DOES NOT LIE..BUT BY YALL JUST SAYING WE FOUND THERE WAS NO ERROR ANY STATMENT LIKE THAT DONT SEND IT THIS WAY UNLESS YOU HAVE NAMES OF PEOPLE OR BUSINESS WITH THEIR SIGNATURE ATTACHED TO IT AND THAT YOU DO NOT HAVE WELLS JUST TYPES AND SAYS THAT HOPING THAT I WILL NOT CONTINUE THIS JOURNEY TO GET MY MONEY BACK THAT YALL OWE ME AND IT SHOULD ALSO BE GIVEN TO ME WITH INTEREST BECAUSE IF IT WAS YOUR MONEY I OWED YOU THEN IT WOULD HAVE HAD ALL TYPES OF FEES ATTACHED TO IT, WITH THAT BEING SAID I HAVE MY OWN FEES THAT I CHARGE TO ALLOW BANKS TO BORROW MY MONEY AND THIS WAS NOT A LOAN THIS WAS MONEY YALL STOLE FROM ME, OR ALLOWED SOME ONE ELSE TO STEAL FROM ME, BUT I NEED IT BACK ASAP CAUSE IM OUT OF WORK AND YOU CAUSED ME TO LOSE MY TRANPORTATION AND THE FEES AND PENALTIES YALL HAVE INCURRED FOR LYING AND NOT RETURNING MY MONEY ARE AN EVEN LARGER ISSUE THAT THE MONEY WELLS OWES ME BUT FEEL FREE TO CONTACT ME AT ANY TIME, BUT WELLS STILL OWES MY MONEY FROM A XXXX TRANSACTION THEY HAD ME MAKE THAT DIDNT GO THROUGH AND A FRAUDULENT TRANSACTION THAT HAPPENED ON THE SAME DATE THEY APPROVED ME FOR THE {$2000.00} TRANSACTION THAT HAPPENED WITH A PIN CODE THE SAME WAY THE FRAUDULENT {$320.00} TRANSACTION HAPPNENED ... IT SHOULD NOT BE ISSUE GETTING MY MONE BACK OWING YOUR CUSTOMERS OVER XXXX DOLLARS MY XXXX OR XXXX SHOULD HAVE BEEN PAID BACK TO ME OVER A YEAR AGO BUT I GUESS YOU DONT MIND PAYING THOSE LATE FEES AND HIGH INTEREST FEES THAT I CHARGE .....

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation