Consumer complaint received 2020-08-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2020 I was a victim of a scam and yes it was my fault for not knowing this I needed help with linking my account with cash app company and I got there phone number from XXXX search I called the number which was XXXX I called and they answered cash app they said they would help me they said I had to make dummy transactions which I will get the money back 2 transactions of XXXX totally XXXX dollers were made to phone number XXXX from your bank through XXXX after the second transaction I told the rep to cancel this and return the money he said he could not until I make the 3rd I immediately called capital one bank and ask them to stop the transactions and they told me 2 of them already left I told them how could they leave in a matter of 2 minates and not put in a pending status they put holds on my accounts and was told by capital one that to go in to the branch and they will give me new accounts without the joint account holder present, I went into the branch i felt very uncortabke which I told the rep conducting this through a teller window becuase customers on line waiting can hear my information she said only way to do this I asked her for her help she said we dont open or change accounts at the branch and would offer some asisitance but she does not have to do this becuase all bank business is done on computer then I was told I need the joint holder present which I was told on the phone I did not have to do XXXX then teller told me she would be back in a hour she needs to do something for her boss the rep I was dealing with was XXXX and unasked for the manager I was told no mama her was in the branch I thought mama get would be mote understanding becuase i was a victim of fraud a scam but told no manager after 4 hours there at the bank they did not help me completely and not putting joint holder on new account.and when the teller came back the teller in the next window elderly white woman told me I was holding up her job and she had to do extra work becuase of me. They never gave me temp checks to use. When I went home I tried to call the capitalone number to add joint holder they claim to have computer problems and could not help me for days they sent me 50 checks in the mail but when I received them the account number was wrong on the checks to this day I have not received new checks I know this is partially my fault that I was a victim of fraud and a scam but if the bank did not dispose these funds right away which usually takes hours or the next day the criminal activity could have been stopped I feel very bad about the whole situation and I filed a claim and I was told it was denied I feel very bad that my money was taken and also the treatment using capital one I feel the claim should have been honored its legit a complaint about this situation a complaint was filed with the mustard attorney general, fbi and report will be filed with the police I wish this never happens to anyone what I went through and wish you would reconsider my claim I have been put through a lot please help me

Company response to consumer: Closed with explanation