Consumer complaint received 2016-07-08
Company: Experian Information Solutions Inc.
State: CO
Product: Credit reporting
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting report or credit score

Complaint:
I purchased a credit report from Experian after receiving a credit score disclosure from XXXX Bank while refinancing my XXXX. I bought the credit report because the score XXXX Bank supplied was XXXX and I recalled seeing my score over XXXX only a few months before. Sure enough, the score Experian sold me ( for {$21.00} ) was XXXX. 

I then approached XXXX Bank to try to understand why they have a much lower number. No one there was able to answer my question. They said Experian supplies the number. I finally got around to calling Experian, who inform me that there are roughly XXXX scores generable under the XXXX brand. The XXXX they provide is only XXXX of these - XXXX Score XXXX. That XXXX Bank used a different scoring model was apparently of no consequence to them, even though I paid them for my credit report. 

They do disclose on the website that they use XXXX Score XXXX. But they do not explain there are XXXX other scores they use. They do say " Your lender may use another Score '', but to most people that infers XXXX or XXXX, not that Experian itself may supply a completely different score. 

How am I, as a consumer, meant to make real borrowing decisions if the report I purchase contains significantly incomplete information? Should n't every score providable by Experian be included in the report that is listed as " Your Credit Report and XXXX score ''? 

Experian is deliberately withholding information from consumers. Experian is misleading people with deliberately constructed amphibologies to profit from consumer ignorance. In no other industry is such blatant mischaracterization tolerated. Not only should Experian.com make absolutely clear the score they provide is incomplete, the report itself should include a disclaimer, at the very least, that the information contained therein may not be relevant more than 10 % of the time. 

As an aside, I have worked in the XXXX for over a year several years ago now, as a XXXX, using credit scores to originate auto loans and equity lines. The fact that I, who gave a presentation to the high school in XXXX Colorado on XXXX per the bank itself, was unaware of this bizarre actuality, or the fact that the branch manager of XXXX Bank XXXX XXXX XXXX, XXXX, CO, did not know this, or that XXXX Consultant, Direct Lending at XXXX Bank, or that XXXX XXXX, Exec. Asst. to XXXX XXXX, XXXX XXXX XXXX XXXX for XXXX Bank, NA, did not know any of this bespeaks the problem. I 'd bet 99.99 % of XXXX citizens have NO IDEA they are being sold incomplete ( and frankly worthless ) information from the very agencies that are meant to protect lenders and borrowers by finding equitable terms. This is absolutely unacceptable in this great country of ours. Lastly, after paying {$21.00} for this XXXX, incomplete report, Experian somehow subscribed me to their XXXX monthly " XXXX XXXX '' program, and tried to bill me monthly. I do *not* recollect ever signing up for their bogus monthly services. If I did, it was done unintentionally. At best, then, Experian goads consumers into subscribing for services without their knowledge, at worst they just subscribe you when you buy their incomplete report ( which, btw, under their subscription option I allegedly signed up for, I would not need to pay for, so the proof I was unaware I had somehow signed up for their subscription services is that I paid for the report that I could have got for {$1.00} under a " 7 day trial '' ). 

Someone needs to reign these XXXX in, and compel them to behave like every other worthy industry. Presently, they 're XXXX who are in need of a massive ideological shift. They should recognize they 're role to empower the United States and its citizenry, not lie, cheat, and steal hard-earned dollars from the people.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief