Consumer complaint received 2022-06-14
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
XXXX COMPLAINT AGAINST BARCLAYS XXXX XXXX XXXX XXXX  MISLEADING AND FRAUDULENT ADVERTISING RE : BARCLAYS XXXX XXXX XXXX XXXX OFFERS MILES AND NO FIRST YEAR ANNUAL FEE : FRAUDULENT ADVERTISING BAIT AND SWITCHED PROMOTION FR : XXXX, XXXX XXXX XXXX, XXXX Barclays XXXX XXXX credit card offer as listed on the XXXX XXXX website https : XXXX from XX/XX/2022 to today XX/XX/2022 ( see attached ) is a complete bait and switch. 

On XX/XX/2022, XXXX XXXX and XXXX XXXX applied for a XXXX XXXX Credit Card offer at XXXX : XXXX the terms of the offer were XXXX bonus miles if you spent {$2000.00} within 90 days, an annual {$99.00} fee waived the first year. 

However, when we received the cards in the mail the terms and conditions showed we instead would receive XXXX bonus miles, a {$300.00} credit, and pay a {$99.00} annual fee charged immediately. 

We applied for the credit card with the intent of hopefully upgrading our seats for an XX/XX/2022 flight with XXXX XXXX. Unfortunately, we can not do that now. 

On XX/XX/XXXX, when we called Barclays to complain about the promotion being switched, we were told : 1. The offer changed from when we had initially applied. This is false ; the same offer has been on the XXXX XXXX website. 

2 We should call XXXX XXXX. I called XXXX XXXX on XXXX and spoke with XXXX  in the XXXX XXXX office who confirmed the promotion we applied for should be XXXX miles if $ XXXX spent in the first 90 days and said we would not be charged an annual fee until XXXX. However, the correction would need to be made by Barclays, not XXXX XXXX. 

We contacted Barclays who did open a case for both of us. We have also written to both Barclays and XXXX XXXX. As of today, we have been informed by both companies there is nothing either of them can do for us. 

This is just wrong. 

The offer below was the offer applied for and is still active on XXXX Airs website. XXXX XXXX and Barclays should either honor the advertisement we agreed to or be required to remove it. 

We respectfully request the XXXX miles/points be credited to the account if $ XXXX is spent within 90 days ( both accounts have already met this requirement ). 

We respectfully request the {$99.00} annual fee be removed as per the offer there would be {$0.00} annual fee the first year. 

XXXX XXXX has stated we qualify for the offer we applied for, however, Barclays says that we do not since we applied for the offer during the flight booking process. 

Both my husband and I both clicked the Apply Now box in the XXXX, no annual fee offer. 

The first credit card application was submitted at XXXX, XX/XX/2022. The flight was purchased at XXXX. And, the credit card was not even approved until XXXX, XXXX 

The second credit card application was submitted at XXXX, XX/XX/2022. The flight was purchased at XXXX. And, the credit card was not even approved until XXXX, XXXX 

For Barclays to say it was done during the booking process is absolutely false. 

As of today, Barclays and XXXX XXXX have refused to honor the offer we applied for. 

Barclays has no intention to stand behind its offer. To make it worse, the offer now has escalated to XXXX points with a {$99.00} annual fee for Barclays and XXXX XXXX to dupe the public. 

Thank you, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX The offer below was the offer applied for and is still active on the XXXX Airs website. THIS IS NOT THE WE OFFER RECEIVED!!! INSTEAD, WE RECEIVED A {$99.00} ANNUAL FEE AND XXXX MILES. THIS IS NOT WHAT WE SIGNED UP FOR. 

Apply Now {$0.00} introductory annual fee the first year, then {$990.00} EARN XXXX BONUS XXXX Apply Now {$0.00} introductory annual fee the first year, then {$990.00} Earn XXXX Bonus XXXX Earn XXXX bonus XXXX after spending {$2000.00} on purchases in the first 90 days.2 No XXXX Expiration XXXX never expire, so you can redeem them anytime.3 Apply Now {$0.00} introductory annual fee the first year, then {$990.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief