Consumer complaint received 2022-09-12
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
ACCOUNT NUMBER XXXX TD  BANK SUPPOSEDLY CLOSED MY BANK ACCOUNT FOR FRAUD BUT IT WAS DUE TO BAD MANAGEMENT BUT THEY REPORTED ME TO EARLY WARNING SERVICES AND NOW I CAN NOT OPEN BANK ACCOUNTS, I suffered from bank fraud in my first account with TD bank ( my account ending in XXXX ) where I made a dispute about the money that had been stolen from me and indeed the bank contacted me to indicate that if I had suffered a robbery that the bank would respond for part of my money. 
One week after the money was returned to me, I went to the branch in XXXX FL XXXX where XXXX was the banker who assisted me, he told me that the money that had been returned to me was ready to be used and that if I wanted he would open a new account for me ( the one completed in XXXX ) Which I asked him if I shouldn't wait for a few days or months and to which the banker XXXX told me not to worry that even he ADVISED ME AND I QUOTE- YOU SHOULD AT LEAST GET THE HALF OF ALL YOUR MONEY BECAUSE IF YOU WERE STOLEN ONCE IT'S BETTER TO HAVE IT IN OTHER BANKS OR IN CASH- to which I agreed to follow his advice and send part of my money to my XXXX external accounts with another bank, for three days later after discovering that TDBANK closed my account for alleged fraud. 
When I talk to XXXX again he tells me that the bank regularly does that so I have to wait for my money in a check, TD BANK blocked my account on XX/XX/XXXX ( of this year ) and they blocked all my money, they said that the bank had made the decision to close my account FOR COURSE FRAUD and that they would return the money to me in a check and then week after week the assistants at the bank located in XXXX fl gave me different excuses, even mentioning that they did not know where my money was and that they did not know if they would return it to me in a check. 
Time passed and every week they avoided attending me or speaking to me but one day they attended me and told me that my account was closed as of XX/XX/XXXX ( of this year ) and that I should wait until XX/XX/XXXX when a check would arrive, but on the XXXX XXXX I returned to the same branch where the man who attended me ( XXXX ) told me that he did not know where my money was and that it was best that I forget about it, provoking a strong reaction in me to the point that this worker, telling me that it was against his rules, he was showing me his computer screen so I could read the emails he had about my case ( I have video ). On XX/XX/XXXX I went back to the branch of this bank where the same man who told me that he did not know where my money was, answered me and I quote XXXX DID NOT SAY THIS, BUT THE BEST THING IS THAT A LAWYER TAKES YOU.- ( I have video ) where it tells me that the bank has made the decision not to return my money. 
Almost three months later TD bank returns my money which is somewhat contradictory since if they closed it for fraud they should not return it to me but they realized that I did not do fraud, but now they left my name listed and I can not open bank accounts, I have tried to communicate with several TDBANK workers and they have all told me that the closing due to fraud was due to the withdrawal of half the money in less than 3 days, but when I explain to them that I did what the man XXXX told me to do, they all laugh And they say that I shouldn't have done it.

Company response to consumer: Closed with explanation