Consumer complaint received 2020-10-07
Company: CARS Acquisition, LLC
State: NV
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem related to refinancing

Complaint:
XXXX of XXXX, I bought a XXXX XXXX  XXXX from a dealership here in XXXX XXXX, NV. They got me finance through Car Financial Services here in XXXX XXXX, NV. In XXXX of XXXX, a gentleman decided that he wanted to broad side my new truck. My insurance company paid it off in a matter of days. After that I purchased a XXXX XXXX  XXXX from the same dealership, but at a different location. I was financed through the same lending company, Car Financial Services. I miss understood that there was no grace period on the payments. I missed the payment date and was considered delinquent and was referred back to the dealership. I promptly made the payment to the dealership and was pick up again by Car Financial Services. I made XXXX 's payment on time. At that point, I had my payment date to match my VA compensation payment date. In XXXX of XXXX, I made my payment over the telephone. At that time, I asked the customer representative why i was being reported to the credit bureaus. He informed that they report it ever month, and condescendingly said that i must use XXXX XXXX. He made it sound like was I ignorant and did not know what I was talking about. I had the same conversation several times throughout the past year. 
I informed most of the customer representative I talked to that my first loan was there and closed, but the second was not there. I was always informed that it is automatically reported. 
In XXXX of this year, I wanted to try to get my truck refinanced to lower my interest rate. Finally someone agreed with me and saw that it was not being report and told me what to do. 
I preceded to get a hold of the credit dispute team for Car Financial Services. I then got a letter in the mail from them stating that I was right it is no where to be fold on any of the credit bureaus. I requested that that it be posted and i was informed that the account ; as far as, the credit bureaus is concerned my account was closed and could not be reported. Why can they report one account a decide not to report the other. 
I asked why it was closed and not being reported, i was informed that it was done last XXXX. Also, Car Financial Services didn't would not to post it. 
You see I wanted to accomplish 3 things. One. of my goal was to get a bad XXXX new truck that was done. the second goal was to try to improve my credit rating and get refinanced. Hoping that would improve my score enough to use my VA loan to buy my Mother 's property for her as a present. this was the third and finally thing. Now knowing that I can't accomplish any of things, I am some what XXXX. I don't remember being told that the account was never going to be reported. 
I then was informed by the credit reporting team that they didn't have to tell me and it was their choice to report it or not. Which i found out to be true, I can't get my truck refinance and i will have to find another way to improve my score. The other option is to go ahead and file bankruptcy and start all over!

Company response to consumer: Closed with explanation