Consumer complaint received 2017-03-21
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NY
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
I am disputing TFS response to CFPB case number : XXXX. 
Toyota Financial Services XXXX provided an explanation on why TFS was not able to remove the late payment indicator. 
There remarks exposed a new problem that must be addressed and fixed because TFS credit reporting about this incident is inaccurate. 
I am disputing TFS response for the following reasons : I believe that TFS inaccurately reported a 30 day late payment for XX/XX/2016. TFS reported to all credit bureaus that there was a 30 late payment associated and listed for the month of XX/XX/2016. This is not correct and according to the deferral agreement provided and attached to this report. TFS granted me a deferment for the months of XX/XX/2016 and XX/XX/2016. TFS also charged me a deferral fee of {$16.00} for which I paid or else the agreement would not go into effect. 
Background information : I do n't understand why TFS did not offer me the opportunity to apply for a monthly deferment prior to the account going 30 days late. Once the account did go 30 days late, TFS then offered a deferment option for which I did sign up for, paid my fee and was granted a deferment for the month of XX/XX/2016 and XX/XX/2016. I am having a difficult time understanding why after I called TFS repeatedly ( at least 9 days prior to the due date ) to report that I was a victim of fraud and asked for their assistance to help me avoid a negative 30 day credit mark that this payment option was not offered to me in an effort to avoid this serious problem. Fraud is a serious problem that affect customers everyday and no customer is ready or has the knowledge to deal with this problem until it occurs. TFS is the lender and the have the financial expertise to deal with customer payment problems and have different solutions they can offer to their customers to help them due a time of crisis. I would have done anything to avoid a 30 day late payment. 
My next question is how do I have a 30 day late payment from TFS for XX/XX/2016 as listed on all of my credit reports as provided by the major the credit bureaus. I was granted a deferment from TFS for XX/XX/2016 and for XX/XX/2016. According to TFS response to my original complaint, TFS responded that according to the Fair Credit Report Act, TFS is required to fully research disputes lodged by their customers. Under these regulations, TFS is required to report accurate information. This means that TFS is not able to remove adverse information unless it is inaccurate. I am claiming according to all national credit bureaus reports that all companies report that TFS issued a 30 day negative credit marker for the month of XX/XX/2016. This is not factual and it is incorrect as I was granted a deferment from XXXX for XX/XX/2016 and for XX/XX/2016. Based upon these claims and the facts TFS charged me a fee to enter into a monthly deferment agreement. I am requesting that my credit report be corrected by TFS as it is inaccurate and misrepresents the actual facts. Based upon this new information, I respectfully ask that TFS expunge that 30 negative credit marker because it is false and inaccurate. Once again, I will point out that TFS is not able to remove adverse information UNLESS IT IS INACCURATE and in this case was reported incorrectly.

Company response to consumer: Closed with non-monetary relief