Consumer complaint received 2020-04-09
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Difficulty submitting a dispute or getting information about a dispute over the phone and Problem with Personal Statement of Dispute This complaint is related to recently reported complaint # XXXX. 

Recently, I filed the above referenced complaint to you in regards to information submitted to the credit reporting agency Equifax by XXXX XXXX, related a loan modification I had in XX/XX/XXXX, that my mortgage company first told me that FEMA required them to submit remarks in times of declared disasters to the credit reporting agencies.. Although this was never disclosed to me by XXXX, I noticed on my credit report that they have interchanged the remarks " Loan Under Federal Government Modification '' with Declared or Natural Disaster, '' over the last few years for what reason I do not know, however it has never dropped my credit score until now. My Equifax score dropped 54 points, changing my Equifax rating from good to fair, according to an alert that I received citing that a new status had been added to my report. ( I have included all supporting documentation ) This status is not new. It is referencing and updating historical data to my loan modification in XX/XX/XXXX. 

I filed the complaint number referenced above against XXXX, because the way they ported it caused my score to drop because their excuse was the line that Equifax provided was not long enough to reference that the remark they were adding was related to my XX/XX/XXXXmodification when they submitted it to Equifax on XX/XX/XXXX.. 

After spending hours on the phone talking with different representatives and being being beyond frustrated, they admitted fault and said they would submit a correction. According to supervisor, XXXX XXXX and her manager, XXXX XXXX at ext XXXX, they submitted a correction to fix their initial submission to Equifax, however this did not fix or restore my credit score and then I filed the above referenced complaint above only to get a textbook response that they basically were not at fault. Then you closed the case. 

I have spent hours holding on the line to speak with an Equifax representative to explain to Equifax that that statement was submitted incorrectly and related to historical data regarding a loan modification in XX/XX/XXXX. The representatives are always from foreign countries and tell me they can not see the information to discuss my dispute, see my score or severe score drop or any information related. Why should does this agency have so much power over a consumer 's livelihood and have inadequate answers and support? 

Either XXXX XXXX correction to the inadequate remark they submitted didn't fix the situation or Equifax reported this as anew status and dropped my score, one of these two are the problem. I worked really hard to build my credit and It is against the Fair Credit Reporting Act to have incorrect information or mishandled information added to a consumer credit report that affects a consumer. 

In two months, my HELOC promotional interest rate will expire and the bank will use my credit score to determine my new rate. A credit rating going from good to fair will adversely affect my rates and cause undeserved financial harm to me. I pay all of my bills on time and the 54 point score drop was was related to either the way XXXX submitted the remarks or how they were received by Equifax. I will be seeking legal representation because someone dropped the ball and I am suffering the consequences. I would like to file a complaint against Equifax because of their poor customer service not being able or willing to look into this matter. Why should they have so much power over the consumer, but are set up so shoddily paying cheap wages to foreigners who can give no explanations or who say they have no access to your information. It would also be helpful if your company could do more than just send the company a letter, get the company 's response and no matter what the response, you just close the case and ask for feedback.

Company response to consumer: Closed with explanation