Consumer complaint received 2015-07-24
Company: FIRSTBANK PUERTO RICO
State: PR
Product: Consumer Loan
Sub-product: Installment loan
Issue: Shopping for a loan or lease

Complaint:
Visited XXXX XXXX, a subsidiary of First Bank, please check bottom of their site, XXXX # XXXX located in XXXX XXXX XXXX , XXXX , and because my experience with them until hours ago, was excellent in terms of service and with XXXX different loans, I took a special case to them, and I specifically asked their female representative, named XXXX, that I wanted them to evaluate this case without making the credit inquiry, because my credit with XXXX XXXX is affected due to a too late recognized problem by XXXX XXXX last XXXX XXXX 2015, because of another complaint I have under company review here at CFPB, case XXXX , no matter XXXX XXXX recognized the error , the fact is as of XXXX XXXX 2015, the incorrectly reported negative account still appears on my XXXX XXXX credit report as financial institutions like XXXX-First Bank are using , showing this problem. No matter I gave this specific instructions to evaluate this special case without making the inquiry, they did it without my authorization, and the officers just send a message through XXXX saying " that is a problem of XXXX XXXX '', that is not their problem, so they made the inquiry and made my credit score even lower, having the evidence on their hands with specific instructions of not making the credit inquiry, no application for the small loan renewal of {$1200.00} was made at XXXX XXXX, and they did n't even took the time to at least call me first at my phone number, or personally at their branch in XXXX, to ask for permission to make the credit inquiry, because they were specifically asked by myself personally, through their representative XXXX, for not to make the credit inquiry. They did n't care, knowing the credit score lowers even more with the inquiry, and they offered to approve the loan renewal at even a higher interest rate than the XXXX offered back in XXXX 2015 when it was made for this amount, at 34.95 % interest, because this error was present, they did n't check or considered that XXXX and XXXX does not have the error posted since XXXX 2015, and the documents I handled to XXXX that were received, also have that evidence, so they simply gave importance precisely to the XXXX XXXX report, F.I.C.O, version I was showing evidence that is affected by this error as if I never spoke to them about it and no evidence was shown and handled to them about it, no matter the previous years of experience with them, they made an unauthorized credit inquiry at XXXX XXXX, not considering the others at all, knowing this lowers the credit score. How they at XXXX XXXX will do something like this, because my previous experience with them was excellent? I was really surprised with this kind of unfair treatment on their part, and not knowing that precisely, you also handle this kind of complaints here, also contacted the XXXX of XXXX. Florida hours ago. But, no confirmation of the complaint was received from them yet through e-mail, and they are not a U.S. Government Federal Agency like you at C.F.P.B, so I noticed I can file this kind of complaint here also minutes ago, that is why I did it. I found about this inquiry, because after rejecting their offer of 36.95 % and {$140.00} payment for this loan renewal, I visited another financial institution were they informed me about an inquiry today, and I simply called XXXX XXXX at the phone number written at the start of this complaint in order to talk to XXXX. I am trying to evidence all this with XXXX more complaints because is not only XXXX XXXX, this banks are like capitalizing with bad practices about all this, as I will show not only with this complaint here and the one against XXXX XXXX, is like a scheme, that is my opinion, they ignore the other credit bureaus, and use the one that allows them to sell for more their loans.

Company response to consumer: Closed with explanation