Consumer complaint received 2021-01-18
Company: SYNCHRONY FINANCIAL
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
ATTN : Synchrony Bank Legal Department Synchrony Bank Customer Service Department XXXX Synchrony Bank, Legal Operation, XXXX. XXXX  XXXX, XXXX XXXX, KS XXXX, ATTN : ARBITRATION DEMAND. The party seeking arbitration must select either the XXXX XXXX XXXX ( XXXX  ), XXXX XXXX, XXXX  XXXX, XXXX XXXX, NY XXXX, XXXX, or XXXXXXXX  XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NY XXXX, XXXX XXXX. XXXX XXXX. XXXX, FL XXXX XXXX XXXX  XXXX, XXXX, FL XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, UT XXXX XXXX XXXX Department Paypal Legal Department - XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX cc : CFPB cc : XXXX  cc : FTC Synchrony Bank XXXX Paypal Credit/Bill Me Later XXXX Paypal Bill Me Later? 

Paypal email address XXXX Synchrony Bank contact email address for every account I have with them ( at one point was over 10 ) XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX, CA XXXX Paypal Credit/Bill Me Later/Synchrony Bank Payment date change without proper opportunity to pay violating multiple laws of the Credit Card Act of XXXX primarily 1 ) Bank servicing changes, 2 ) payment due dates changing without providing accurate and timely information 3 ) new information on where to make payments, 4 ) how to make payments over the phone as opposed to the digital way Ive made for the previous 6 years of having the account. 


The inaccurate late payments ( which are only 2 on XXXX  XX/XX/XXXX & XX/XX/XXXX, XXXX XX/XX/XXXX XXXX XX/XX/XXXX, XXXX reports accurately XXXX late payments ). Its even more interesting because XXXX reports for 7 yrs, but XXXX  only 6 months, and XXXX  8 months. The information not transferring to SYNCHRONY from Paypal for those bureaus doesnt make sense. I understand that your organizations pay for this data to report, but I dont understand why this isnt reporting consistently. 

The inaccurate reporting on my credit report associated with this account are due to the servicing of the Paypal account transitioning from Paypal direct servicing to Synchrony servicing department. This particular challenge and mishap also has to do with the unavailability for me to have access to digital account information for this account. When I call into Synchrony bank, they have my phone #, my email address, my address, for my other accounts at the time were available up to $ XXXX in available debt XXXX XXXX balances XXXX, but not accessibility to my new information. This phone number is not associated with any account like that. Ive since closed all relationships with Synchrony bank since this happened ( except one for dental work ). 

Synchrony Bank became the servicer of this account XX/XX/XXXX or XX/XX/XXXX XXXX no one at Synchrony can give an accurate answer so there is an issue ) and changed the payment due date without providing the ability to information to make the payment or when it was actually due. During this time I moved from the XXXX address to XXXX XXXX With my change of address, I have no proof of Synchrony/Paypal providing me information of change of the account. I had no idea that Synchrony bank was the servicer. Also, since I cant access the information online, I cant ( like every other account for every other credit card in the US ), cant access online.

The curveball in all of this is the Paypal account that was associated with this particular account was a business account. When this transitioned to Synchrony, for some reason or another, my having 2 email address with Paypal, one business and one personal, it didn't give me access to either. 

This credit card had a 7 year perfect payment history, in fact my credit profile has a 25 year perfect payment history, and the only reported late payments are this account. As soon as I found out what was going on with this, I paid the account in full. I figured as a sign of good faith that this would be resolved in the proper and accurate manner. It hasnt. Im not asking for anything other than the right thing to do. This affecting my ability to get good mortgage rates, which is the difference of communities in which I raise my children. Ive called, Ive dedicated time to resolve this but I dont get anywhere. You dont have to do too much online research to see the Paypal/Synchrony relationship has done a lot of bad things to a lot of people. Its unnecessary, its unfair, and when its all said and done, its illegal. Im not looking for anything other than these items deleted from my credit reports. This is matter between private entities me as a citizen and you as companies. Im now including government agencies who police you which I prefer to avoid but it appears to be a necessity at this point. 

Just do whats right. Well take necessary measures if you decide doing whats right isnt what your companies decide to do. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation