Consumer complaint received 2020-06-18
Company: MoneyLion Inc.
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
well i started a moneylion account in preperation for my eidl loan cause i read it was a good idea to start a separate account for keeping track of spending, So i had the funds deposited and right away i realized that this money lion account doesn't let me send payment, so i cant XXXX XXXX XXXX that have been desperately struggling with covid 19 and not having money for bill 's so i try to link my bank account, it says it doesn't accept my bank, Ok so then i try another of my banks, another error but different it says try again later, i keep trying and no luck, ok so i Create a Bank account threw XXXX which is at the top of their accepted banks i follow the steps give them all my login info reluctance to do so but i just wan na get some money to guys, so its looking promising and the error say this account isn't accepted now this is fishy I'm getting frustrated, i try to contact them through the app no luck, i cant get ahold of anyone, I'm getting worried i have almost 50k sitting in some bank account that i have zero control over, i go online start looking up how to get ahold of someone threw money lion and that's when i start seeing complaint after complaint about theses ' guys and I'm genuine feeling nervous and worried i just want my money out of these guys fingertips, i keep calling trying different combo 's of their runaround phone service and finally reach someone. she tells me that its odd why XXXX bank doesn't work we verify the numbers and she says strange she puts me threw to a supervisor after a hour of waiting on hold a women with a raspy voice get 's on sounding like she had just woken up still yawning, I'm angry at this point and should have every reason to be, i demand my money to be transferred at once, she says that they can not do that, i threating with complaint 's to CFPB and right away her tone seemed to have changed she, says ok we can do a wire transfer, i say why didn't you say that in the first place she didn't answer, so i get on a chat with XXXX bank to verify the numbers of routing and acct to wire the money into they tell me it should only take about 30 min and it will cost XXXX dollars, the Moneylion supervisor XXXX takes the acct information and tells me that the transfer should happen around XXXX i say ok thank you and we end the call after i give her my email to message me when the wire transfer is completed, then around none i receive a email from XXXX saying that the wire transfer can not be completed and that i will have to verify my information even though I've already verified everything i can verify, i go to log back into my account after i read the email and it lets me log in long enough to see that my checking account with nearly 45k dollars is completely gone and my investment account has XXXX dollars in it, and then i shuts me out, I'm panicked now, i don't know what to do, can this company steal my money XXXX dollars i don't know what to do, please help please my number is XXXX.

Company response to consumer: Closed with explanation