Consumer complaint received 2020-01-11
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
BarclaysBank Delaware allowed me to apply for a credit card in XX/XX/2019, They did an Extensive credit review and the Credit Analyst Manually approved the credit card. Knowing, I had a fraud alert on my credit file I was transferred to the Security Department to further have the application reviewed. This review took over 1 month, and as I kept calling to check I was told there would be documents I am required to send in. After finally 2 weeks they told me they needed my drivers license, Utility bill and application number and letter. I sent these in via EXPEDITED overnight mail. It took barclays another 3 weeks to finally approved the credit card. No call, no nothing. Finally I got the card in the mail almost 2 months later. I called in to ask to have the credit limit re evaluated because I had planned to do a balance transfer. Barclays Manager Credit Analyst which is a manager of the credit department approved my request and increased my credit limit by {$9000.00} to a total limit of {$10000.00}. This was a great limit, and they soft pulled my XXXX Credit Report. After I was approved for my increase I used the credit card for small purchases and would pay them off each month. Then I used it the following month to purchase airline tickets which were approved. The Credit card was declined several times at the hotel I was trying to stay at. After calling they assured me it would go through and it did not. After that I didn't use the card for a month but later payed it off again. Then a month after that my card was stolen and someone used the number online for Fraudulent XXXX, and Fraudulent XXXX  charges. Barclays did not do an investigation, I had to reach out to the company myself to get these companies to reverse the fraudulent transactions on XX/XX/XXXX the companies reversed the charges. However Barclay 's did not update my balances and left the reversed credits on the old card number they replaced. Following that I logged in to activate my new card. Which I activated. After activating TWO DAYS LATER, I login and it says my account is closed. I was very confused and the fraudulent charges had not been reversed to my account yet, The companies sent me Credit Transaction ID 's showing proof they sent credits. Speaking to Barclays further all they could tell me was they did a soft pull of my credit and that my balances grew too fast. Explaining to Barclays that I was a victim of Identity fraud and that the accounts on the reports were not accurate DID NOT MATTER to barclays. They even were aware I was a victim of identity theft. I did not receive any letter stating why they closed my account, They told me if I fixed my XXXX Credit Report to call back and they would re review and see if they could re open my account. I did fix my report, and Called back and was told they would not re review my account, and That It could not be re opened. Questioning why I was told that the Manager said, We see you were told that but you can write the office of the president and ask why we can't re evaluate. They wouldn't let me speak to anyone, I do not feel that Barclays is following the Fair Credit Reporting Act, They are not following the consumer credit protection rights either. The way they are handling accounts with Fraudulent charges isn't correct and isn't lawful. It took them two Months of having the Fraudulent charges reversed from these companies that the COMPANIES GAVE THE MONEY BACK For, To realize they never posted it to my new account number and apologized 3 MONTHS LATER. They had the credits for THREE MONTHS before they even switched it to my new account number, and no one could tell me why. I believe that the reason for closing my account is not accurate. The limit was set by Barclays not me. Additionally, I did not make the fraudulent charges and you only closed my account after the fraud occurred even though it was found in my favor that I did not perform the fraudulent transactions. Yet Barclay quickly and swiftly closed my account after the fraud occurred. I want this re evaluated. I fly XXXX XXXX 100-150 times a year and this was my primary credit card. I am not sure why it was closed it is unfair.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation