Consumer complaint received 2023-11-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo bank does NOT have customer service department. Wells Fargo subcontracted the response to the customers complaints to a THIRD party company called EXECUTIVE COMPLAINT MANAGEMENT. 
This ECM hired people with NO experience labeled ECMOs to respond to the customers complaint without their ability to investigate the complaints and without an ability to provide a solution. 
Those ECMOs are working from the comfort of their homes without any supervision and without a management by Wells Fargo. There have no management to monitor their responses, this is why they do not respond properly because they are not under any control or supervision to a degree each one of those ECMOs thing they are the highest authority at Wells Fargo and they are not ashamed to put it in writing as this ECMO called The responses of those labeled ECMOs are NULL it is not worth the paper that was printed on.Those ECMOs have no way to be connected to a Wells Fargo manager and they FALSELY present themself as are the highest authority at Wells Fargo. 
As I was told by one of those called The ECMOs have not only they provide copy and paste responses and not only they provide misleading statements to the customers but also they deny the customer the right to speak to a Wells Fargo manager.

Here what an ECMO by the name of XXXX XXXX wrote to me in a letter on XXXX XXXX XXXX  When I requested to speak to a REAL Wells fargo manager : XXXX. XXXX wrote me a denial to speak to a manager by stating in writing this : - We respectfully decline your request to email you to set up an appointment to talk to you by phone. 
3 years ago, I requested Wells Fargo not to mail anything concerning my account to my resident and since that I have been complaining for 3 years and in more than 120 complaints about Wells Fargo violating and denying me my privacy rights and my civil rights and denying me to right to request Wells Fargo to direct their mail to my mailing address instead of my resident. 
ON XXXX XXXX XXXX, after 120 complaints about Wells fargo violating my privacy rights I received this answer from so called ECMO by the name of XXXX XXXX concerning the privacy of Wells Fargo not concerning my privacy like if we the customers are not allowed to be protected by the rights of privacy, only Wells Fargo should be protected by the rights of privacy. 
Here what this labeled ECMO XXXX XXXX wrote to me : we can not provide details of the investigation or its outcome to our customers as that breachs privacy laws. MY QUESTION HERE IS : - WHAT ABOUT MY PRIVACY RIGHTS. YOU ONLY RESPECT THE PRIVACY LAW WHEN IT COMES TO WELLS FARGO AND YOU VIOLATE THE PRIVACY LAW WHEN IT COMES TO THE CUSTOMERS! 
On XX/XX/2023 a ECMO working from the comfort of their home without any supervision stated in their response that they ARE AWARE OF THE VIOLATION OF WELLS FARGO FOR MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND MY ACCOUNT PREFERENCE AND STATED THAT MY RESIDENTIAL ADDRESS CAN ON XX/XX/2023 a working from home ECMO by the name of XXXX XXXX. Wrote to me that The so called land labeled ECMOs are the highest level at Wells Fargo, there are no one above them to complaint to against the ECMOs or regarding any issue which the ECMOs never solved in 3 years and not after XXXX complaints, as this XXXX XXXX DESCROBING THE ECMOs AS THE GODS OF WELLS FARGO and no one management or supervisors above them. And sure this ECMO never provided me a solution similar to the rest of the working from the comfort of their homes and labeled ECMOs. And Wells Fargo continued VILOLATING MY PRIVACY RIGHTS, MY CIVIL RIGHTS AND MY ACCOUNT MAILING PREFERENCE. AND STATED THAT MY RESIDENT IS A MAILING ADDRESS FOR WELLS FARGO EVEN IF I HAVE ON MY ACCOUNT PREFFERENCE A po box MAILING ADDRESS AND EVEN IF I REQUESTED WELLS FARGO MORE THAN 120 TIMES NOT TO MAIL TO MY RESIDENT AND TO FOLLOW THE RULES AND THE REGULATION AND MY ACCOUNT MAILING PREFERENCE WHICH IS MY po box The above are only a small example on how those contractors working from the comfort of their homes deal with the complaints.

120 + complaints and Those XXXX acting as customer service never made an effort to find a solution!! 1 how stupid that could be after 3 years of complaints and more than 120 complaints the responses of this 3rd party Wells Fargo contractor remain the same just a copy and paste without a solution! 
Where is the customer service department of Wells Fargo?

The conclusion After you read my case, you have 100 % proof that WELLS FARGO HAS NO CUSTOMER SERVICE DEPARTMENT.

Notice : I have been a Wells Fargo customer for more than 38 years and this problem started only when Wells Fargo contracted a 3rd party contractor called Executive Complaint mAnagement to deal with the customers instead of traditional the Wells Fargo customer service.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation