Consumer complaint received 2022-09-21
Company: Foris DAX, Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
To : Cryto.com Email : XXXX XXXX XXXX Attn : XXXX XXXX - Claims/Disputes Object : This is an official request of a charge back Sir/madam. My name is XXXX XXXX XXXX, I am a client of your Crypto and I am writing to you to raise your awareness regarding an issue that I had lately with my funds which have been transferred to some fraudulent and illegal destination known under the name of Crypto which belong to scam with total amount of XXXX USD. 

Let me tell you more about how this tragedy happened to me : It all started over phone text messages, making up friends, and then connected me into a telegram group. Over the telegram group, we started texting each other for almost a month just to have conversations about world events. Suddenly gear was switched on stock and market conditions. She showed all her investments in crypto with screenshots and a website that we can start betting when Bicton up and down events. 
The website XXXX XXXX XXXXXXXX wherein we create an account and then, without any investment, we can try out fake currency. She showed a consistent profit of 20 % on the investment. Having one month of trust with her, I started investing a smaller amount of {$1000.00} and did withdrawals of {$2000.00} after two weeks of cryptocurrency trading using this website : XXXX XXXX XXXX 
While we continue for months of trading, I have invested {$87000.00}, and the profit shown on the website is {$290000.00}. Now I'm trying to withdraw the money, but my account withdrawals are frozen, and they're asking me to deposit the additional funds. Later I realized I had been scammed, and she is staying that your money and your problem dealing with the crypto exchange of XXXX XXXX XXXX 
Also, here are screenshots of transactions attached to this letter along with the detailed transactions are listed. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Total Today, I feel lost because my financial situation has worsened ; I feel betrayed. How come the cryptocurrency exchange, i.e., crypto.com, that I trusted, didnt even take the initiative to warn me about these people? Why did you just not stop the transactions since, with the crypto.com system, you can detect the unsecured destinations of funds?!!!! 
Thats why I am coming to you with this official request to refund my full lost money for the amount of XXXX USD. Either you claim it from the beneficiary bank where you allowed my money to go, or you reimburse me from your pool because, as a crypto.com, you are responsible for protecting your clients funds. I hope you will not shift liability and assume the consequences of your mistake. I want to stay your client for longer and keep receiving your services. Still, for this, you have to show maturity and act to resolve this issue without taking the initiative to go to your regulator complaining about your failure in the protection of your clients. 
Looking forward to hearing from you a positive response. Best regards, XX/XX/XXXX XXXX XXXX XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation