Consumer complaint received 2016-09-07
Company: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
You Can Not Trust American Express Anymore! 

I been a recent victim of credit card fraud for the following charges on the following dates : XXXX XXXX : XXXX XXXX, 2016 : {$20000.00} CASE NUMBER : XXXX XXXX XXXX, 2016 : {$5000.00} CASE NUMBER : XXXX XXXX XXXX, 2016 : {$5000.00} CASE NUMBER : XXXX XXXX XXXX, 2016 : {$5000.00} CASE NUMBER : XXXX XXXX XXXX : XXXX XXXX, 2016 : {$5000.00} CASE NUMBER : XXXX XXXX XXXX, 2016 : {$5000.00} CASE NUMBER : XXXX I discovered this while I was back home in XXXX, XXXX XXXX from XXXX XXXX, 2016 until XXXX XXXX, 2016 visiting my mother and Yes, I Now Have A Valid Police Report ( That I Filed When I Got Back To XXXX XXXX in early XXXX of 2016 ) to Prove The Identity Theft For The Other Charges, Plus For The Additional {$20000.00} Charge that Square charged for Construction Work of a Second Floor which was NEVER STARTED, NOR COMPLETED, EVER and I have Witnesses To Prove It! 

Furthermore, I did report all of this to American Express as a Fraud Claim because that is exactly what it is. 

The American Express Fraud Department did Reverse All Of The Charges and Cancel The Credit Cards mentioned above and Issued Me Out Brand New Credit Cards to My Mother 's XXXX Address while I was visiting. 

Sadly around early XXXX of 2016, the Fraud Department of American Express Changed Their Mind about the Charges and is now Trying To Make Me Pay For Them even though I Can Legally Prove That I NEVER RECEIVED ANY MERCHANDISE WITH WITNESSES AT MY RESIDENCE, Plus, There Were No Courier Or USPS Deliveries With My Signature To Prove That I Accepted Anything Since Nothing Was Ever Sent! 

Please NOTE : I have asked the Fraud Department of American Express to Consult with XXXX, XXXX XXXX, XXXX and USPS to confirm if Merchandise Was Ever Received And Signed For At My Residence and My Request Was Refused! 

Please NOTE : This Very Sick Merchant is NOW trying Very Hard To ILLEGALLY COLLECT ABOUT {$30000.00} FROM ME FOR MERCHANDISE THAT I NEVER RECEIVED and has Now Sent Over A Collections Agency called XXXX, XXXX XXXX XXXX from XXXX XXXX, Florida to call, email, and mail me LETTERS OF INTENT TO COLLECT THIS MONEY AND/OR SUE me through another local lawyer out in XXXX California if I do Not Pay For Merchandise That I Never Received and they have even LIED in their letter by stating that I accepted the merchant 's service and merchandise. 

I am Not Sure What To Do, but several days ago since the Fraud Department at American Express has Refused to Help Me, I have since Cancelled All Of My American Express Credit Cards and REFUSE TO PAY FOR THE FRAUDULENT CHARGES. 

Strangely enough on the very next day after I cancelled My Credit Cards, American Express Sent Me A Letter Telling ME that they were Cancelling My Credit Cards stating something to the effect that I overexercised my rights to Dispute Items when You Are Allowed To Dispute Items and/or Allowed To Report Fraudulent Charges and that is exactly what I did, however, they have a Very Bad Habit Of Getting Rid Of Good Customers and letting them Suffer instead of just Dealing With Them Properly. 

American Express feels that it is just easier to Drop A Good Customer instead of helping them. 

Ridiculous! 

Please NOTE : At this point in my life, I do NOT Care if My Credit Gets Ruined because I did NOT Commit Any Illegal Acts Of Fraud and have NEVER Received The Unwanted Merchandise Mentioned Above, Plus I Also Did Not Receive Any Construction Services For A Second Floor Of My Home For That {$20000.00} Mentioned Above And Can Legally Prove It With Witnesses And Pictures! 

American Express Really XXXX as a Credit Card Company And I Am Very Disappointed To Be Abused In The Manner That I Have After Being With Them For Almost 20 Years! 

XXXX XXXX XXXX XXXX and XXXX Off Customer

Company response to consumer: Closed with explanation