Consumer complaint received 2016-01-14
Company: Ocwen Financial Corporation
State: MO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I am submitting a complaint against Ocwen loan servicing, XXXX XXXX XXXX XXXX. and XXXX and XXXX. Ocwen continues to deny any wrong doing each and every time my complaints are filed. I still maintain possible collusion with Ocwen, XXXX XXXX condo assoc. and XXXX and XXXX. By Ocwen 's own admission, they knew full well that I was in litigation with XXXX XXXX condo assoc. and that XXXX XXXX XXXX were their legal representatives. Still Ocwen paid XXXX XXXX XXXX XXXX. {$21000.00} even before my case went to court. As Ocwen claims they, were in touch with the law firm of XXXX XXXX XXXX well before this was set to go to trial and Ocwen did not even wait to see what the outcome of this trial would be and still they paid XXXX XXXX condo assoc. {$21000.00}. Nor did Ocwen at any time contact my attorney - XXXX XXXX of XXXX XXXX XXXX, or myself to find out if any of XXXX XXXX XXXX XXXX. 's frivolous allegations were even true or even had merit. Even though again, knowing full well I had legal representation. Yet throughout this process they were in constant contact with XXXX XXXX the attorney representing XXXX XXXX condo assoc. So again, I can not help but feel that Ocwen and XXXX XXXX and XXXX XXXX XXXX XXXX. were in on this together. XXXX & XXXX were paid twice - first by Ocwen then a few months latter by me after this issue was settled with me. Is this legal? Also, XXXX XXXX XXXX 's invoice which was submitted to Ocwen shows a line item for {$15000.00} for fines for violations which they were not even entitled to according to my settlement agreement. The attorney fees were {$2600.00}. According to my settlement agreement the attorney fees were {$2200.00}. How many times are attorneys allowed to collect for the same thing? Again, XXXX XXXX XXXX XXXX. also alleged that I ruined the looks of this condo and took away the beauty of this place. Be aware this is a small condo community with only XXXX units and if a person did n't know better, they would think it is in a third world country. No way was their over {$30000.00}. of damage done to this establishment. If anything, according to other residents who live here, I actually improved on the condo property appearance. Also, XXXX XXXX has a very bad habit of not notifying the condo residents where their money is going. For instance, never has the condo assoc. ever even acknowledged that they even received the money from Ocwen. I ask, where/who did the money go to? XXXX XXXX also has a bad habit of collecting other money for " special assessments '' and then not spending the money on which such money was collected for. For instance, a few yrs. ago a special assessment was collected for approx. {$5000.00} which all residents were required to pay for a new roof - XXXX residents x {$5000.00} = {$100000.00}. A new roof was never installed. When XXXX XXXX XXXX XXXX. were confronted about it, they claimed it was used for past water bills. Now XXXX XXXX XXXX XXXX. is pursuing a roof a claim with our homeowners insurance. This has got to be investigated. Ocwen is on the verge of bankruptcy. Their stock was approx. {$60.00} per share a couple of yrs. ago and as of today it closed at {$6.00} per share. Ocwen has ongoing lawsuits and if they loose even half of them, they ca n't afford to pay for them. My concern is, Ocwen will go bankrupt before this is settled and I am going to be out of luck. I have had XXXX XXXX and I am unable to work full time. I believe it is the stress caused by Ocwen, XXXX XXXX and XXXX XXXX XXXX.

Company response to consumer: Closed with explanation