Consumer complaint received 2016-06-12
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card
Issue: Billing disputes

Complaint:
I have a complaint against my Chase Bank Freedom XXXX Credit Card. 
Through Chase Bank Dispute Dept. I put a hold on charges of {$5400.00} on my XXXX Credit Card to a XXXX XXXX XXXX - XXXX, XXXX XXXX, Florida. 

I am an XXXX XXXX XXXX senior, and have been taken advantage of by this this corrupt XXXX XXXX who charged my card my husband gave him before XXXX. I had no idea of what my charges were and was refused to have a copy of either my charges or my file. I was told to pay XXXX XXXX XXXX {$50.00} in cash before I was given my charges invoice and file. 

I reported XXXX XXXX XXXX - XXXX to the Florida XXXX. 

Now Chase Bank Dispute Dept, who they claim is actually XXXX, is " removing '' the hold I put on my funds. They refuse to accept that XXXX XXXX not only injured me medically, as evidenced in XXXX notes, but cheated me out of the Dental Plan savings I purchased and to which I was entitled. Further Chase Bank is incorrectly saying my Discount savings were only for the " XXXX '' not for the total bill of {$5400.00}. Chase Bank refuses to accept the Dental Plan word. This is outrageous and out of line. 

XXXX XXXX, is a member of XXXX XXXX XXXX plan division called XXXX. XXXX XXXX, as a member had agreed to honor 20 % discount of the entire billing. 

XXXX XXXX refused ANY paid-for discount on his billing. I am enclosing his statement that he refuses to speak with anyone, including XXXX, the insurance company or the credit card company or, of course, myself. 

I also need to have pertinent information on the type of " XXXX '' he used in order for my own Dentist to be able to attach the needed XXXX to the XXXX. 

My dentist called XXXX XXXX several times for this information and XXXX XXXX refused to send it to them! He told them it is buried in the billing notes he gave me and they should find it! 

Why I stopped Payment to XXXX XXXX - XXXX, and Why Chase Bank is out of line now telling me they are allowing my payment to go through to XXXX XXXX. 

I have XXXX separate serious problems against XXXX XXXX XXXX. 
XXXX problem is the damage to me from his medical treatment, causing constant XXXX headaches, for which I am now getting medical help. 
The other is his refusal to honor a " XXXX '', part of XXXX that I paid for, of which he is a member, and is how I found him in their listing. 

Background : I went to XXXX XXXX XXXX to have a XXXX and XXXX possible XXXX if these XXXX did not disturb my sinuses I was assured by XXXX XXXX that NO XXXX were going into my XXXX!. 
I have his own written statement and the X-ray he took and showed to me and my husband assuring us the XXXX were not going into my XXXX. 

I will include the XXXX taken by XXXX XXXX, XXXX XXXX, showing the XXXX going directly into my sinuses. 

In addition there is XXXX medical notes noting the XXXX going directly into my XXXX. 
I have had this concern for years of any disturbance XXXX, and this is documented by XXXX XXXX 's office since 2012. That is why I never had XXXX after XXXX were pulled. If I had wanted XXXX XXXX XXXX notes a " XXXX lift was necessary ''. XXXX XXXX states " No XXXX left was necessary ''. 
I have had constant headaches since the XXXX, which was my concern, and am now getting medical care for the headaches. 

I was right in stopping payment to a Doctor who used my Credit Card and then wrongly treated me medically without my knowledge, and who also refused to grant me the Dental Discounts I had paid for. 
Chase Bank is wrong and out of line to now release my money to this unscrupulous d

Company response to consumer: Closed with explanation