Consumer complaint received 2016-02-03
Company: 3rd Generation, Inc.
State: NV
Product: Consumer Loan
Sub-product: Installment loan
Issue: Problems when you are unable to pay

Complaint:
Incident date XXXX/XXXX/XXXX XXXX We where listed as a Third party reference. 
I, XXXX XXXX took the call. They asked for XXXX XXXX the loan holder. I informed the Representative that she was not available. The Representative identified herself as XXXX from California Auto. I told XXXX the Representative from California Auto regardiing the XXXX Toyota highander and that she needed to locate vehicle. I explained that we have asked several times to please remove telephone as point of reference. XXXX then said, I was being rude. I explained to XXXX that she is calling a third party. XXXX then started to harrass me and started shouting, " why dont you do something and take a message? '' I explained that two weeks prior I had spoken with Manager XXXX XXXX and Third Party reference would be removed. XXXX from California Auto then stated, she was recording the call and that she would call back again. I informed her she was harassing a XXXX. I asked why the tel # has not been removed. I then asked to speak with person in charge. She placed XXXX XXXX on the phone. XXXX XXXX identified himself as CEO of California Auto. I informed CEO XXXX XXXX that I was being harrased by his company once again. XXXX XXXX then stated California Auot was not doing anythiing wrong by calling a XXXX. I explained I was a Third party and did not have loan. I reminded him that i had spoken with him about 2 weeks earlier, regarding harassment. XXXX XXXX XXXX stated he was doing his job and not breaking the law and that he would continue to call. I explained once again, I 'm a Third Party and asked him to remove telephone number XXXX and ended call Call XXXX XXXX/XXXX/XXXX XXXX pm from California Auto voice message was left regarding California Auto and XXXX XXXX XXXX Toyota Highlander to please call back. By Representative XXXX XXXX XXXX/XXXX/XXXX XXXX pm California Auto voice message was left regarding California XXXX and XXXX XXXX XXXX Toyota Highlander to please call back. 

Call XXXX/XXXX/XXXX XXXX from California Auto XXXX Received call from XXXX XXXX Stating that she was California Auto , she asked for XXXX XXXX regarding the XXXX Toyota highlander. I said not here. She then asked for XXXX XXXX. I asked if XXXX XXXX was on the loan XXXX said no. I asked her to remove telephone number XXXX. XXXX Representative from California Auto said, that she needed to locate the XXXX Toyota Hghlander and then asked for XXXX XXXX. I informed her that she was harassing me and that she needed to remove telephone number. Representative hung up. 
Then she called me back twice with intent to harass by letting the phone ring and hung up at XXXX/XXXX/XXXX XXXX am and XXXX/XXXX/XXXX XXXX am. 



Call XXXX/XXXX/XXXX at XXXX from California XXXX XXXX Representative from California Auto did not identify herself. I informed the Representative that I have received harassing phone calls and that I have asked numerous times for telephone XXXX be removed. She continued to harass me by asking for Third party XXXX XXXX. I asked if XXXX XXXX has a loan with California Auto. Representative then said no. I asked her again to please remove my telephone number. I explained that her company has been harassing us since XX/XX/XXXX and tat I had already spoken with XXXX XXXX regarding third party contact. She then said she would remove telephone number.

Company response to consumer: Closed with explanation