Consumer complaint received 2023-12-04
Company: EQUIFAX, INC.
State: LA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Problem with product or service terms changing

Complaint:
This is sort of a complicated touchy situation because it all began in XXXX  when Equifax leaked my personal info online. The IRS had confirmed I am indeed a victim and so many things have happened because of it. First of all my life has been ruined by them in many ways. I had an online bank called a XXXX XXXX and I think was an inside job. One day I noticed I couldnt get into my account with the correct credentials so I chose to reset my password but I never would receive the reset code phone or email. I called the number on the back of my card and three hours out of frustration I gave up and hung up no answer. I tried this for about six months and finally XXXX answered they bought out XXXX. They gave me back access after hours of aggravated heated conversation. Thats when I seen my personal information email phone and password changed to information I did not know and I should have documented it because soon as I said something to the representative they hung up and closed my account before documenting it all. They blamed me for this and so did XXXX XXXX because the hacker used my XXXX XXXX also. My phone XXXX  card was taken over and they had access to everything. They used my debit card to funnel all my lifes savings into XXXX XXXX then bought XXXX  inside XXXX XXXX then sent the XXXX to an out wallet each transaction to a different XXXX wallet which were all emptied into a wallet each had in common and this wallet was huge in the billions and labeled scam fraud etc etc. XXXX XXXX  also did away with the evidence closing my account and locking me out. I attempted to contact many places with no one wanting to help me at all. Equifax denied it despite the class action law suit against them and me telling them about it they refused to help my situation. I am trying to fix my credit but am unable to. I am a XXXX veteran and dont deserve this because now I am being discriminated against and absolutely can not get a bank account anywhere. I am XXXX XXXX XXXX I lost everything in life living with my parents living a life of absolute hardship and disparity. I tried to XXXX XXXX XXXX times and my XXXX XXXX hacked harassed black mailed threatens and XXXX XXXX for a year and a half. Locking me out my phone l redirected all called and messages jumbling up my apps where I did not know which was which n taking pics of me with my camera listening to me with my mic the list goes on and on. I attempted to report all this to out XXXX law enforcement here they laughed at me and said its my fault operator error. I received XXXX XXXX reports that still had hacker information on it. I at my wits in and but the military teaches us to never give up and im not. The bank allowed my account to be compromised and they breaking the law then and now not allowing me to have a checking account. Ive been denied by every single bank known or given an account only to deny me after I get my debit card. There was fraudulent activity on my accounts banks and credit cards take in my name and even the IRS confirmed XXXX  XXXX  & XXXX taxes filed in my name I did not do.

Company response to consumer: Closed with explanation