Consumer complaint received 2016-05-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I received several envelopes from Bank of America and they were in response to CFPB complaints. I called BOA afterwards and got A Confirmation number XXXX after being disconnected three separate times at the supervisory level. They stupidly dialed the phone number and when to went to voicemail they hung up ; leaving me nowhere. I had tried calling ( XXXX ) XXXX in XXXX, XXXX XXXX. The envelope said a completely different state than the postage mark ( meter serial number XXXX ) versus the other XXXX zip code. Did someone steal envelopes ; leave XXXX and flee to XXXX with them??? An email I forwarded to XXXXXXXXXXXX was enclosed inside one envelope with zero explanation as to how that would result in me receiving it a month ago in the first place. The person on one of the calls surmised that the XXXX call I received the other day from BOA was where that email went ( XXXX ; separate CFPB complaint, a day or two ago ). Is n't there a central Fraud department? No. Is n't there a specific location where XXXXXXXXXXXX emails go? No. Each of the phone numbers indicates it is a " debt collector '' but I owe no debt to them. So the envelope, the letter writer today - who coincidentally happens to be - the suspicious emailer a month ago identified as an " Officer '' of the bank whose boss is the V. P., at her XXXX office, is nonsensical. I was trying to get the address to write to the Attorney General of XXXX and give him all this information. I will just have to let that person figure it out. The waste of time in the phone today resulted in no information. Everything at this bank is cryptic. No one knows the answer to the simplest question. So I wanted to fill out a police report since my XXXX XXXX 2016 call and have never had a proper response to my initial call including this letter dated XXXX XXXX 2016. A whole month to get it together. I also called back the Office of the Comptroller of Currency in XXXX, to add this latest letter to the previous letter I mailed them a month ago, and that CFPB has. One oddity is the calls, voice mail messages and the envelopes have no authenticity nor professional look to them. Anyone reading the email would think it is spam. There is no specific information on anything to connect the dots. How did this person get my email? How did they ( XXXX XXXX emailers ) get my home address? Especially after the Fraud department told me to forward it to XXXXXXXXXXXX? Makes no sense. Hopefully the XXXX attorney general can navigate the crazy system in XXXX better than me. Since I ca n't actually speak to anyone that provides their phone number because no one ever answers the phone since a month ago. I am not going to leave a message without knowing who and what this " debt collector '' wants to speak to me about. The communication is terrible! The rest of the contents are redundant to other CFPB complaints that relate to BOA since XXXX XXXX 2016. I never heard anything from and fraud department from any of the XXXX states. They told me they were mailing something " right away '' a month ago. I never heard from any abuse @ department from any state. So it is really sloppy customer service to ask me XXXX questions and to get zip in return. Lastly, the various replies I got from the bank are incorrect and illegal. So new correct letters need to be written.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation