Consumer complaint received 2016-10-19
Company: Navient Solutions, LLC.
State: IN
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I am currently under the rate reduction plan for my student loans. I have spoken with numerous representatives at Navient on how it would affect my credit if at all. I was told that as long as I made my payments for the months, that there would never be a negative effect on my credit report. I set up this plan in XXXX, and in XXXX. I paid on the dates of XXXX XXXX, and XXXX XXXX. When I made the call on XXXX XXXX to have my payment moved TWO DAYS. At no point did the representative inform me that my accounts would then be retroactively stated and become delinquent. I was again told that as long as my payments were made, that it would not affect my credit. If I knew that by changing my payment date by two days that It would have the result it has. I would n't have done it. 
This week, while checking my credit report, we noticed that there is a 60 day delinquency notice on your reports for XXXX of my student loans. In the history of our payments, my accounts have never been 60 days late, never even XXXX for FOUR YEARS. Navient now has XXXX of my loans reporting a delinquency status, negatively affecting my credit report. It has lowered it by XXXX points. My credit report affects our jobs ( both mine and the co-signers ' ) that was ever measure has been taking to never pay it late. This inaccurate report can cost use our jobs ( government accounting jobs ) Therefore, not allowing us to make XXXX to my loans at all. Again, in the history of my loans, I have never been even 30 days late. Once more, Had I been told it would affect my credit report I would have never moved the payment date, it was just a convenience for me. 

Furthermore, my co-signer, ( who has a notarized sworn testimony ) has never received any written correspondence ( as requested ) to her mailing address, addressing any delinquency on the accounts, not any changes to the terms of the account. She has received other correspondences from Navient, ( as seen from the attachments ), with the correct address. however, conveniently for Navient, they decided to send delinquency notices to a residence we have not lived in for 10 years. If the co-signer would have received information of the new payment plan and of any delinquency, the co-signer would have taken the appropriate steps to make sure the account stayed current. Including having paid on the XXXX the insure a current account. By not sending this information to the co-signer, Navient has failed to allow the co-signer to fulfill their obligations as a co-signer, and fulfill their liability. 

Lastly, Navient has my loan payment set up on the XXXX. Navient reports to Credit agencies on the XXXX. Payments can take 3-5 days to process ( as told to me later by a rep ) So if it takes a couple days for your payment to process, as it did in my case, and goes past the reporting date. They will say that you are 30 days past due. This is a perfect example of a lender, working against you and not for you. I have never in the 6 year history of my loans been late. and the day I switch my payment TWO days for a convenience, Navient says that I am 30 days late on XXXX loans due to the program that I am in. I was never late on paying whilst in the program either. Complete falsification of my credit. You can imagine what it did to my credit score. Navient never correctly sent anything to my cosigner or informed them of the change in the payment plan, the payment date, or anything. Navient sent the paper work to an address that we have n't lived at for 10 years. Had Navient been diligent in their paperwork, the cosigner would have been informed of any late payments, and taken the steps necessary before it was reported. Bad service by Navient, should be more transparent.

Company response to consumer: Closed with non-monetary relief