Consumer complaint received 2016-02-03
Company: JPMORGAN CHASE & CO.
State: MA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Hi my name is XXXX XXXX XXXX, I 'm writing to you guys today to let you know about my horrible 2 year modification process experience with Chase. After my over time got cut at work which was huge for me and my monthly utility bills went up, along with my wife and I having a new born baby, we started to fall behind on the payments in XXXX. At that time I contacted Chase to apply for assistance or to see if there is anything they can do to help me make my mortgage payments more affordable. At the time I was only about XXXX to XXXX payments behind so I asked them if they could add the past due payments to the end of my loan so I could start making my payments again and they said no, you have to apply for a modification. So after applying for a modification and sending the same documents to Chase over and over again for 4 to 5 months, they turned me down because they said I make too much money. I re-applied at that time because I was still behind on my mortgage payments with a XXXX month old baby and could n't afford loosing my home and living in the streets with my wife and a baby. So again I was turned down after they dragged their feet and took me through a long review process. So my most recent time I re-applied was around XXXX XXXX, & again this time the review took months and months. They kept requesting the same documents, asking me to get a verification of employment from my boss that I was finally able to get after a month because I work at a small company and my boss is never in the office. I sent that to Chase, then they called my boss and asked him questions about my employment so I thought " hey, things are finally moving forward and I might get approved this time. '' This was around XXXX so I waited a month and not to be surprised I got a huge package in the mail dated XXXX XXXX XXXX and with excitement I opened the package hoping I was approved and this 2 year modification review was finally done only to be let down AGAIN! The denial reason for the HAMP programs stated on the documents " we service your mortgage on behalf of the insurer, a guarantor, or investor or group of investors listed above and can only approve certain programs. '' At the top of that page it said your investor is XXXX XXXX XXXX, XXXX.So you 're telling me XXXX XXXX XXXX does n't participate in the HAMP programs? I think that is not accurate. XXXX XXXX XXXX is one of the biggest banks in America and I know for a fact they participate in the HAMP program. Not to mention on the NPV inputs which I am guessing is what they used to see if I qualify or not it says my monthly gross income is {$2700.00} and my net income is {$1.00}. {$1.00}????? So you 're telling me 99 % of my pay check gets deducted for taxes? Chase really dropped the ball on this! I can send a copy of my pay checks and my net income is not {$1.00}. They have my pay stubs, they have my verification of employment, have spoken to my boss! How can they say I have a monthly net income of {$1.00}? At this point I know for a fact that Chase is giving me the run around and playing games. My wife is now XXXX months pregnant AGAIN and this has been very stressful for my entire family, especially since I got the documents to see XXXX things on there that make XXXX sense. I know XXXX XXXX XXXX participates in HAMP and my net income is COMPLETELY wrong!!!!! I really would appreciate your help on this because even when I call Chase about all these mistakes, they say " sir there is nothing I can do to help if you want to put something in writing go ahead and send it in. '' Attached is the documents for you guys to see proof of yourself of the denial letter and the NPV inputs. THIS IS NOT RIGHT WHAT THEY ARE DOING TO HOMEOWNERS WHO ARE TRULY STRUGGLING!

Company response to consumer: Closed with explanation