Consumer complaint received 2022-07-05
Company: DigniFi
State: AL
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan

Complaint:
In XX/XX/XXXX, I assisted my aunt in purchasing a vehicle at XXXX XXXX. She was told she would need an additional down payment and the salesperson stated they had an " Inside '' program to help us. They sent me a link to my phone and I was given XXXX in a loan with 180 day interest promotional period and they used that XXXX for her down payment. We had set payments which fluctuated and when we tried to discuss it with the " DIGNIFI.com '' call center which was not at all an Inside program specific to XXXX as stated, we were ignored. We submitted a complaint to their home office with all the info and again were ignored. 

In XX/XX/XXXX, my aunts window got broken out and she needed more to pay for this very expensive repair. DIGNIFI, because she had made all of her payments, extended me a XXXX loan for {$650.00} with a 180 day promotional period to pay it off so that I would not incur any interest.I spoke with the person at dignifi just to verify and they said yes, it is XXXX separate loans. My documents do confirm that all of this. 

On XX/XX/XXXX I contacted Dignifi to get the payoff and was given a 10 day payoff agreement, a balance ID number for this specific loan to add to the check, and an address to overnight the funds to. I sent the payment the following day with clear instructions and all the info provided from the XXXX to ensure it was properly applied and the loan was paid off. on XX/XX/XXXX, the check cleared my bank and when I looked at the loan, it was applied to both loans despite the XXXX ID number specific tot he loan written on the check and the attached very clear letter with instructions. Today I spoke with dignifi and they said " well there is nothing you can do. The payment was applied to both loans and there is no way to reallocate the funds ''. They said there is no way to separate the loans. They are separated on my monthly invoice, there was a payoff balance and a balance ID number for this particular loan given to me by dignifi so that made no sense. 

Then I was told there is noone else to talk to, that the 180 days of interest would be accruing despite all of the time, effort, money, and original promotional agreement which is why I even agreed to the loan with such high interest ( almost 30 % ) in the first place. This will impact my credit negatively when the interest accrues by lowering my score, cost me maybe a grand or more in additional money to pay due to interest, affect my ability to pay my other loan with them as I just paid {$440.00} roughly to pay the XXXX loan off and my monthly for the XXXX loans was only {$220.00} so I overextended myself trying to pay the one off within the XXXX promotional period. 

THIS IS FRAUD!! I have all the documents and can prove every ounce of what I am saying. The sad part is, Dignifi is in most every dealership, tire shop, oil changing place, etc throughout TEXAS and I am sure other places so I am definitely not the only person this is happening to. 

Worst of all, everything is very cryptic with them. You have no escalation measures. You speak to a customer service rep, then they send you to a supervisor and they tell you that you can go no further. I looked on the site and saw that I could WRITE to a XXXX XXXX which I did before due to an increase in my monthly payments suddenly and no one even bothered to answer. This place is a scam. DEFINITELY! 


Page XXXX of the attached invoice states the terms, I also am attaching payoff letter and check along with bank screenshot showing where check cleared and the balance ID is printed directly on the check and in the letter provided. I also have the original text sent to me with the terms as well while they had me apply on their app as they have everyone do. Please let me know if you need any additional information as I have saved it all.

Company response to consumer: Closed with explanation