Consumer complaint received 2023-12-31
Company: WELLS FARGO & COMPANY
State: UNITED STATES MINOR OUTLYING ISLANDS
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
In the week of XXXX XXXX, my dad tried to make a deposit to my son 's bank account at Wells Fargo and discovered the account had been closed with no notification. The account name is XXXX XXXX XXXX, a XXXX by XXXX XXXX XXXX. 

Wells Fargo had targeted the account for closure and a move to XXXX XXXX. I received a letter about this sometime in the summer of XXXX. 
On XX/XX/XXXX, I met with a banker at the branch. I live in XXXX but was there on vacation. The banker cleared up all the issues with the account so that it would no longer be targeted for escheatment. I listened to him make the phone call to another department about changing the status of the account, and I updated my contact information. I have a summary of that meeting, but the summary doesnt include the phone call to get the account out of escheatment. 
A new ATM card was issued. 
Wells Fargo sent a statement dated XX/XX/XXXX. That statement notes that on XX/XX/XXXX, the entire proceeds of the account, {$3800.00}, were transferred to unclaimed property and the account was closed. My dad did not read this statement until XX/XX/XXXX. 
On XX/XX/XXXX, my dad made a {$100.00} deposit to the account. It cleared on XX/XX/XXXX. 
On the statement saying the money went to XXXX XXXX, a number for XXXX  unclaimed property was listed. While the account was originally opened in XXXX, it has been in XXXX for XXXX years now. The money is in XXXX XXXXXXXX XXXX, but XXXX XXXX system seems to think its in XXXX I was able to track it down on my own. 

On XX/XX/XXXX, I emailed the banker with whom Id worked in XXXX and never received a response. My dad emailed the branch XXXX on the same day, and she responded that she couldnt help because my dad wasnt on the account, and she gave a customer service number to call. I talked to two CS reps at that number the following day. One seemed unable to understand the problem and was very busy reading her flow chart and talking over me. The other gave me a Wells Fargo website, saying they could help me get our money back, but it wasnt a real website. Neither could see in their system why the account had been closed, just that it was closed. Neither had any idea how to deal with my problem. 

I emailed the branch XXXX on XX/XX/XXXX and have not yet received a response. On the same day, I went for the Hail XXXX on XXXX, where you @ the company hoping for competent CS doing PR control. A rep contacted me and I explained the problem. They said theyd investigate and get back to me, but no one has gotten back to me. 

These are my questions : XXXX. Why was the account closed and the proceeds transferred to XXXX XXXX a mere XXXX weeks after meeting with them to clear up Unclaimed Property issues with the account? 
XXXX. Why didn't anyone bother to notify me that this was going to happen? XXXX has my updated contact information. 
XXXX. If it was closed on XX/XX/XXXX, why did XXXX accept a deposit on XX/XX/XXXX? Where is that money now? My dad has been trying to track it down from his end, and no one will help him either.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief