Consumer complaint received 2022-02-22
Company: Specialized Loan Servicing Holdings LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXXXXXX XXXX  ( XXXX XXXX XXXX XXXX ) You attempted to purchase our property at XXXX XXXX XXXX numerous times DENIED. Your offered amount was very low and you were denied 4 times by lender. 
She assured us this was the short sale negotiation process and that was the starting point and she would increase the offer as needed. This went on for several months and the property should have been sold months ago she did mot bring back up offers to us. 
She promised a bidding war and nothing took place. Why? Our current buyer tried to purchase in XXXX. The market was very hot and our property just sat there for months. We understood she had a plan and had several back up contracts. If you could not purchase the house you should have moved on. 
. I explained our payoff was much higher and the lender would not accept that LOW offer that you submitted. XXXX XXXX company was denied again and she submitted the XXXX offer and attached herself as a investor to receive a fee. She said she took the listing late one night out side of XXXX XXXX our relator causing her to be upset. Our short sale was salvaged is what I thought. The XXXX  came to the table with a fair offer and are waiting patiently to buy this home. Then the investor decided the last attempt that you had to lower the offer to get a fee. I asked why lowering the house offer to cover a fee if SLS pays you? The buyer did not feel they could break the law period nor did we. That is mortgage fraud!!! We are selling a house and no one should be breaking the law or do something unethical to pay you. The investor should have stepped aside when your offer fell through the lender said. Again I asked XXXX XXXX who represents us and why we were so low? You said for us to release her and hire XXXX XXXX due to a commission dispute. 
We took investor recommendation again to release our agent. You said for me to take all calls or questions to XXXX XXXX our new relator and that is what I did. If you knew doing this deal with you was fraudulent you were not looking out for our best interest. 
You again assured us it was not fraudulent if the buyers XXXX  agreed. The declined to break the law also. They wanted the house but SLS the lender said NO to investor on the distribution for money. It is not fair for you to make us responsible for you not making sure you had an agreement with the lender to pay you. They must have said NO at some point only you know the answer to that. But my husband nor I ever agreed to pay you anything. 
We did questioned why this investor took the offer price from the XXXX from XXXX to lower to XXXX and force us to pay the investor a fee. I did not think it was fair to us as the sellers. The XXXX  came to the table pre qualified with a fair offer. Investor said that was the only way she could get paid. 
We asked her numerous times how she was getting paid? You said the lender pays your fee on short sales. Now we know you were working with XXXX XXXX XXXX a builder is an individual that is trying to collect funds at close. 
This is mortage fraud and we are seniors needing help right now. 
XXXX XXXX XXXX initial relator was released due to all the confusion with the split commission, late contracts and other issues you said she was doing things that were XXXX professional so we released her after our contract expired at your encouragement.. 
She sent us an email of the fact this was mortage fraud XXXX XXXX took advantage of myself and my ill husband under duress. She assured us she knew the rules on a short sale and how SLS does business. SLS said you could not be on the contract!! The agreement that you had to be removed from the contract was not negotiated by the Hardemans. We were excluded and removed from those decisions. 
I do-not have a contract with you. 
You are now holding our property. 
You were an investor trying to purchase the house. All of the work done was for your company to buy the house I thought and help come up with the correct balance.

Now you are holding our documents hostage as you have held our property since XXXX 
we want to move on and sale the house. 
Your numbers were to low and we advised you and XXXX XXXX we were tired of the back and forth with you and SLS. I was very concerned about my husbands health and trying to care for him. I told you SLS was looking for XXXX and you advised me XXXX was an expert at short sales. 
After your last offer fell through you decided you wanted to stay on I guess and receive a fee to at least help close the XXXX. The problem I see is you are an investor not a licensed realtor. That would be mortage fraud!!! 
It is not our responsibility to negotiate a fee for you period. My husband and I were made aware of an agreement on the roof so we signed the amended contracts quickly while we were out of town. Then you sent us a XXXX saying not to sign the contract in writing. Someone was cutting you out of the deal. 
This entire process has been confusing and an issue since the start with your company. 
You promised to look out for our best interests since we were in a difficult situation already. 
I told you my husbands health crises had to came first. XXXX XXXX nor I have not negotiate a fee or commission for you or you short saleNegotiator. We signed all documents as requested to facilitate the sale they expired. 
We were all I made aware that SLS lender would not allow you on the purchase agreement. We did not understand how you were to be paid but you assured us you were taken care of by the lender. XXXX XXXX to take our original documents and destroying them is what you str saying after arranging a pickup. 
Something else changed and I am not sure what and when but we never agreed to pay anything accept the small lien for {$200.00} and I zelled that to you as you requested. You never sent to the title office that lien payoff. We had to pay it twice due to your dishonesty. 
XXXX XXXX and XXXX XXXX XXXX will not be negotiating or signing any agreements of fees or commissions that are unethical or against the law. We are requesting all our documents from your failed attempts at reaching an agreement. 
I will consider them theft at this point documents and personal property can not be shredded. XXXX XXXX, ceiling fan remote and XXXX binder rules. They have nothing to do with your attempt to collect a fee for your work. 
Other investors attempted to help find errors in the documents. No one else held the original documents hostage. We will close the house if the XXXX  still agree and move forward with our lives. I am not an investor but I know you have to follow the Hud rules. We will not brrak the law. We will be contacting the FTC to review the entire process to help us determine the proper way to handle this mortage fraud. 
Now the lender is refusing to close a loan that will be paid in full. The offer is XXXX and my bankruptcy is XXXX. The loan balance is XXXX why is it that the balance of XXXX is being given on a person named XXXX XXXX from XXXX. 
He has no rights to our equity that we know or have dealt with. It says he works for XXXX homes but he is an attorney with XXXX XXXX and Escrow He is trying to collect our equity. That is untfair and we need immediate help with this mortage fraud scam of stealing our equity. The property is still in our name. I do-not have a 2Nd mortage. The market in our city was good! We sold for a fair price. The issue is the loan does not have a balance in the system. 
And we still are able to pay the investor or lender in full due to offer. We can not close without someone helping to uncover the fraud. 
Issue now is these criminals are trying to steal the equity and refuse to allow the lender to release the XXXX. This is unfair and criminal we have the right to sell our home. We filed chapter XXXX to get the help of the courts to watch over the shady dealings. The lender is involved and we are seniors needing help to close this loan fairly. The funds for the sale pay off all creditors and the loan balance. How can anyone stop us from closing on our property! This us more mortage fraud from the same group that did us a disservice with the horrible subprime loan. 
They are trying to collect what us not theirs. 
They are running two sets of books within the same company. The original documents have been taken by the investor. All we want is to move on and close this property. 
Can Specialized Loan Servicing hold up a close and give funds to a 3rd party not tied to our home. We donot have a second nor do we owe any liens not paid. This is clearly the bullying a XXXX senior out of the property. 
I can not fight a tram of unethical people that committed mortage fraud. I want to sale snd move on out of this house. They are holding up our buyers and refuse a XXXX to close the loan unless we give equity to the 3rd party. 
Please Help us!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation