Consumer complaint received 2015-12-10
Company: WELLS FARGO & COMPANY
State: RI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Complaint vs Wells Fargo/XXXX XXXX XXXX XXXX XXXX RE : short sale property XXXX XXXX XXXX XXXX XXXX, RI for which I was denied loan modifications. Extreme extenuating circumstances exist w regards to how the situation w this home was handled resulting in the lack of a fair & just agreement on a short sale. During 8 months negotiating a short sale XXXX dealt in bad faith, sent us on wild goose chases for docs/reports, gave us ridiculous/unreasonable deadlines. Our file was closed without giving us a reasonable amount of time to submit a counter offer to their preposterous offer. They did not use the docs that we submitted ( compiled at their request ). Instead of using all documents to negotiate fairly they chose to ignore the facts that damages to this home are so severe that their offer for a short sale is unfair & based solely on the values of the neighborhood the home is located in & the market conditions in that area. It minimizes the dollar value of the vast damages to the home & totally ignores the fact that the lack of care/action by XXXX are directly related to the value of those damages. Our offer was submitted at {$150000.00} as the home was abandoned/empty since XXXX & suffered significant damage from lack of maintenance/care. XXXX did zero to protect the property from XXXX to XXXX. They since attempted to winterized the bathrooms ( most of the pipes in the house are ruptured ) & bleached the walls/ceilings in the garage to remove black mold. There are no properties in the XXXX area that have suffered the amount of damages due to neglect/abandonment that can be seen at XXXX XXXX XXXX For XXXX to use neighborhood comps to show the value of a severely distressed home w little comparative value to the homes in the surrounding neighborhood is useless. The criteria is incomparable & the values pointless as there are no abandoned/distressed properties in the area. I suggest broadening the comp to nearby towns would result in a more accurate value. The lack of any action by XXXX has severely damaged my personal credit report. XXXX billed me for fees after an agreement was finalized. As of today the home remains in my name 26 months after the agreement was signed. By refusing to negotiate in good faith they are not admitting any fault/culpability for the damages caused by their lack of action in protecting the home for the last 26 months. The home remains uninsured/unprotected as it is empty. XXXX let things fall through the cracks. I was ordered from the home in XXXX Court w a take it or leave it agreement. That was supposed to be the end of the dealings w this property. XXXX did nothing w the home for 17 months until I complained about being billed late/other charges totaling {$19000.00}. We received bills for real estate/sewer taxes from XXXX to XXXX. Once I was forced from the home XXXX did zero to protect the home from damages due to lack of heat/electric/maintenance. The property sat untouched from XXXX to XXXX when we saw that the damages to the home were financially large. XXXX never bought insurance for an unoccupied home & purchased insurance for an owner occupied home despite forcing us out. XXXX never winterized the home. The damages claimed to XXXX insurance companies that XXXX forced us to file claims XXXX were denied as the home was unoccupied. For XXXX to claim {$40000.00} will cover the repair costs directly caused by their neglect is so ingenuous that it reeks of complete disregard to the role XXXX played in causing these damages not to mention any sense of fairness in the negotiation process. XXXX are directly responsible for {$200000.00} in damages to the property & damages to my credit report caused by not acting on an agreement they forced upon us & then abandoned. For these reasons there is culpability for the cost of damages which is significant, very real & the responsibility of XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation