Consumer complaint received 2018-01-08
Company: ProCollect, Inc.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/XXXX, I was granted permission per XXXX XXXX XXXX XXXX for a termination of my lease based of security and hazardous living conditions. Procollect Inc. has received this account to collect upon and they will not use the information I have provided to verify this account is inaccurate. I have contacted Procollect Inc. on numerous occasions and have received the worst customer service I have ever received from any collection agency. There are a number of reasons I would like this account to be fully investigated based off dates, emails, police reports and evidence provided. 
1. Procollect Inc. has failed to provide an explanation for the reason of the additional month of rent and fees. 
2. Procollect Inc. has provided three different explanation of the current charges and I have not received any validation or verification letter. I have been requesting this information since XX/XX/XXXX. I have only received offers to pay 50 %. 
3. Procollect Inc. will not accept evidence I have presented as they have verified that the evidence I have provided is accurate and correct. I was told that contacting the original creditor would not make any difference but they would investigate and have found this to be true. 

On XX/XX/XXXX, I was granted permission per XXXX XXXX  XXXX XXXX for a termination of my lease based of security and hazardous living conditions. I was at an age I was not familiar with receiving a XXXX balanced lease ( as Procollect has requested ) to ensure this would have happened. However, I was granted permission to remove myself from their property due to first a sewer issue that caused XXXX to flood all pipe lines and the floor of the apartment. I begged to leave the permission from the time I moved in because all the issues that were occurring. After the last incident ( police report included ) upon moving in I was told that this complex had a camera system and ensured the safety of their residence, however, this was untrue and someone damaged my vehicle in front of a camera in use sign. The safety and security of their residence was being falsely advertised and I was only a college student that didnt expect to move into such a horrible place. The police and Health department was involved and on XX/XX/XXXX I was granted permission to leave and a report was filed on the damages of my car. I never knew that this account was sent to collections and this has been affecting me build my credit because this is inaccurate. 
Procollect Inc. has stated that I am being charged XX/XX/XXXX and XX/XX/XXXX which is for an additional month of rent and some key change fees but I had to submit the keys by XX/XX/XXXX and why charge for a key change if the keys were submitted. Once keys are submitted no fees should be added. The rent was {$550.00} a month and I am being charged {$640.00} as this does not make any since. 
I have spoken with XXXX, XXXX and a XXXX XXXX in regards to this account at Procollect I have provided all evidence and the evidence provided has not been accepted. I was told that I refused payment, I had 3 days until payment, didnt care about my safety or security in regards to this matter, my evidence was not enough and they wouldnt take any evidence that I had although verified by the original account owner and last but not least that they have provided different stories based on the evidence that I present and i do not believe this is fair. 
Although Procollect Inc and I have had some issues in the past with resolving this debt, and I was treated horribly, this debt is inaccurate and I would like to come to a conclusion based of facts, dates and proof. I have never had a lease contract with Procollect but XXXX XXXX terminated my lease indicating I have a {$0.00} balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation