Consumer complaint received 2023-08-15
Company: LD Holdings Group, LLC
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I have been in a debate with LoanDepot over my mortgage payment since XXXX of XXXX. 

In XXXX of XXXX, Loan Depot attempted to put a force placement of insurance onto my property stating that I was obligated to have insurance on my own. I communicated to them immediately that I did have insurance, due to the fact that it is a New York State/XXXX requirement to have insurance on a property the day you complete the purchase, LoanDepot asked me to provide proof, I did just that via both phone and email ( where I sent multiple emails with copies of the policy ) and it took them 2 months to update my mortgage payment. All the while, they continually asked me to make payments that were a few thousand dollars more than I would normally pay. After asking LoanDepot how and in what manner I would be repaid for paying thousands of dollars extra into my mortgage, they could not provide me with a method of repayment and was told " That is not my department, I do not know '' by multiple agents across multiple departments. I refused and communicated that as soon as the issue was adjusted that I would repay in full, and finally after speaking with multiple representatives, being bounced around multiple departments and hunting these people down for answers ( over two months after providing proof of insurance in multiple emails ) the payment was finally adjusted back to normal ( {$870.00} ) but Loan Depot never adjusted my credit damages and never reported their mistake to the credit bureau. 

Now the same exact issue just happens to reoccur in XXXX, right around tax time, LoanDepot starts to charge me extra on my mortgage again stating that there was a forced placement of insurance. I have the same exact policy, pay in full for the year at the same time each year ( XX/XX/XXXX to be exact ) and nothing about my policy changed. I have been constantly calling, emailing and pursuing LoanDepot to adjust my mortgage back and remove the late fees, and have had the total balance due waiting for LoanDepot to allow me to pay at my actual mortgage rate of {$870.00}. 
I was connected to a department who explained to me that the " only '' insurance I had was through the property management company ( which is incorrect I also have a private policy ) and that it only had a total coverage amount of {$120000.00} and my mortgage required me to have {$150000.00} or more in total coverage. So I, again, provided my additional policy and showed that my coverage total was well over not just {$150000.00}, but $ XXXX in insurance! 

Since providing that information, LoanDepot has yet to respond to any emails. And any time I call, the representative I get is clueless to the situation and can not help or tries but is starting from square one. 
I would like to derogatory mark removed from my credit, the late fees removed and the additional charge for insurance ( THAT I ALREADY HAVE HAD IN PLACE SINCE I PURCHASED MY PROPERTY ) removed from my mortgage so I can resume my regular, monthly payment schedule of {$870.00}. 

I am confused as to why none of the servicers in LoanDepot had any idea about what to do with my issue, and when I tried to pay the {$870.00} amount on their online payment portal it was not allowing me to solely pay my mortgage amount. All I want is the opportunity to continue with my mortgage as per normal and the DEROGATORY MARK REMOVED FROM MY CREDIT REPORT.

Company response to consumer: Closed with explanation