Consumer complaint received 2016-01-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card
Issue: Other

Complaint:
XXXX I began my dealings with the XXXX, XXXX and XXXX XXXX in XXXX of XXXX. My initial $ XXXX was for the XXXX to develop and XXXX XXXX XXXX, a package that included a XXXX item list ( of items I would select from the drop ship vendors ), post those items on my XXXX account for me along with providing me a list of wholesalers to select the XXXX items to be listed. The XXXX did develop a logo, they did provide a list of drop ship wholesalers that I could select items from. 

The stated promise was that all the items I selected would be listed on XXXX in time for XXXX and XXXX/XXXX XXXX buying periods. 

The person I was working directly with was Agent : XXXX XXXX and during these stages of the process she provided good service. 

On XXXX XXXX, XXXX I paid an additional {$490.00} for a website to be developed, which was completed. 

On XXXX XXXX, XXXX, I provided XXXX with a list of wholesale vendors an a list of the products I had selected from each vendor. Finally in XXXX of XXXX, XXXX of the XXXX items I had selected were posted. This meant that I missed all of the high level buying periods of XXXX XXXX XXXX, XXXX XXXX, XXXX, and then in XX/XX/XXXX I missed the high buying periods of XXXX. 

During all of this time from XXXX XXXX through about XXXX of XXXX I was continually calling and be assured that my listings would be up soon. I believe that XXXX of the XXXX items I selected were finally listed in XXXX in XXXX of XXXX. 

It should be noted that throughout the above period I asked for my money back and was smooth talked into trusting the XXXX by XXXX XXXX XXXX of things getting better. 

In XXXX of XXXX, XXXX convinced me that the XXXX had developed a better procedure for listing items and that the XXXX would select the items, post them to XXXX and then provide me a list of the items along with their associated drop ship wholesaler vendor. Plus he would increase my item listing total to XXXX and I would have automatic seasonal updates that would start with the XXXX 's XXXX, Graduation and XXXX XXXX for a cost of {$3000.00}. I decided that was a good deal since the XXXX would be doing all of the leg work so I paid the {$3000.00}. 

XXXX XXXX further conned me into spending another {$1000.00} on XXXX XXXX, XXXX for what I do not even remember. 

About this time I began asking for contracts to explain everything I had paid for with the {$3000.00} and {$1000.00}, and XXXX XXXX kept promising that he would get something written up and email them to me. It should be noted that XXXX XXXX never sent me anything and actually stated to me in XXXX of XXXX that he does not do contracts. 

I continued to work with XXXX XXXX, responding to every email about needing information from me to be able to post the times she had selected to XXXX. I responded to every email by providing 3 and 4 hour time windows on multiple days ( since I work part time and I was not available all the time ). XXXX failed to respond many time and I would have to give her another schedule for the next week ( as I only got my work schedule on Friday of each week ) When, XXXX, would respond back with a time she would fail to keep her agreed to time and I would have to start the scheduling all over again. This process ended up happening multiple times, During this process I was continually talking to XXXX XXXX and he would assure me things would be posted soon. 

The facts are that the listing was sent to me on XXXX XXXX, XXXX for my approval, which is over 60 days past all of the seasonal high buy dates of XXXX, Graduation, XXXX and XXXX. I reviewed the list which was only about XXXX items ( far short of the promised XXXX items ). I approved the short list right away and gave my approval to post the items and also questioned whe

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation