Consumer complaint received 2023-03-28
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the reporting of my credit report that have been caused bXXXX XXXX XXXX XXXX XXXX ( XXXX ). Specifically, XXXX XXXX XXXX XXXX ( XXXX ) has reported different dates of last activity and sow dates on different credit reports, which is a clear violation of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ).

As per FCRA section 623 ( a ) ( 1 ) ( A ), consumer reporting agencies ( CRAs ) are required to follow reasonable procedures to ensure the maximum possible accuracy of the information contained in consumer reports. However, XXXX XXXX XXXX XXXX XXXX XXXX XXXX has reported different information on different credit reports, which is clearly a violation of this section of the FCRA XXXX 

Additionally, FCRA section 611 ( a ) ( 1 ) ( A ) requires CRAs to provide a free credit report to consumers once every 12 months upon request. If the information on these credit reports is inaccurate or incomplete, it could be a violation of this section of the FCRA. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX reporting of inaccurate information on my credit reports clearly violates this section of the law. 

Furthermore, FACTA section 312 requires that furnishers of information to CRAs establish reasonable policies and procedures to ensure the accuracy and integrity of the information provided to CRAs. Again, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX reporting of different information on different credit reports is a clear violation of this section of the law. 

These violations have had a significant negative impact on my life. For example, I recently applied for a loan to purchase a car, but my application was denied due to the inaccurate information in my credit report. This has left me without a reliable means of transportation, which has made it difficult for me to maintain my employment. 

Therefore, I urge the CFPB to take action against XXXX XXXX XXXX XXXX XXXX XXXX XXXX and enforce the legal requirements of the FCRA and FACTA. I request that XXXX XXXX XXXX XXXX XXXX XXXX XXXX  remove the unverified collection accounts from my credit report as soon as possible. 


For instance, due to the unverified collection account XXXX XXXX XXXX reported, I have been denied loans, credit cards, and even employment opportunities. The stress and anxiety caused by this situation have affected my mental and emotional well-being. 

I have noticed that XXXX XXXX XXXX  has violated specific sections of the Fair Credit Reporting Act ( FCRA ) by reporting different dates of last activity and sow dates on different credit reports. This may have violated FCRA section 623 ( a ) ( 1 ) ( A ), which requires consumer reporting agencies ( CRAs ) to follow reasonable procedures to ensure the maximum possible accuracy of the information contained in consumer reports. 

Additionally, XXXX XXXX XXXX XXXX failure to provide accurate and complete information on all three of my credit reports may have violated FCRA section 611 ( a ) ( 1 ) ( A ), which requires CRAs to provide a free credit report to consumers once every 12 months upon request.

I am kindly requesting that you enforce the legal provisions of the FCRA to ensure that XXXX XXXX XXXX complies with the law. I am also requesting that XXXX # XXXX remove these unverified collection accounts from my credit report as they are inaccurate and incomplete. 

FACT ACT related to the reporting of account XXXX XXXX XXXX I am deeply concerned about the impact that these inaccuracies have had on my life. As a hardworking individual who strives to maintain good credit, I have been devastated to see my credit score drop and my financial opportunities limited due to these errors.

To provide some context, I have been a loyal customer of your company for XXXX XXXX XXXX years. I have always made my payments on time and in full, and I have never had any issues with my account until recently. However, despite my efforts to maintain good credit, I have discovered that your company has been reporting inaccurate information about my account to the credit reporting agencies. 

Specifically, I have noticed that XXXX and Experian are reporting different high balances and dates of last activity for the same account. Additionally, Experian has not reported any information for this account, which may indicate a violation of the FCRA 's requirement to provide complete credit reports.

Based on my research, I believe that these discrepancies are clear violations of the FCRA and FACT ACT. Specifically, your company has violated the following sections of these laws : FCRA Section 607 ( b ) - Requires credit reporting agencies to follow reasonable procedures to ensure the accuracy of the information they report.

FCRA Section 611 ( a ) - Requires credit reporting agencies to investigate and correct any inaccurate information upon receiving a dispute from a consumer.

FCRA Section 612 ( a ) - Requires credit reporting agencies to provide free annual credit reports that are accurate and complete.

FACT ACT Section 212 ( a ) - Requires credit reporting agencies to establish and implement reasonable procedures to ensure the maximum possible accuracy of the information they report.

FACT ACT Section 214 ( a ) - Requires credit reporting agencies to promptly investigate and correct any inaccurate information upon receiving a dispute from a consumer.

FACT ACT Section 215 ( a ) - Requires credit reporting agencies to provide free annual credit reports that are accurate and complete.

I understand that your company has a responsibility to report accurate information to the credit reporting agencies, and I am requesting that you take immediate action to correct these errors. Specifically, I am requesting that you remove the unverified collection account from my credit report. 

The XXXX XXXX XXXX XXXX ( Account Number : XXXX ). According to my credit report from XXXX, this account has been reported with a high balance of {$3100.00}, while Experian and XXXX did not report this information. Additionally, the payment status has been reported as a collection/chargeoff, but I have not received any paperwork regarding the debt. 

I believe that XXXX XXXX XXXX XXXX has violated the Fair Credit Reporting Act ( FCRA ) by not reporting accurate information about this account. Specifically, Section 607 ( b ) of the FCRA requires credit reporting agencies to follow reasonable procedures to ensure the accuracy of the information they report. If the payment status is reported as a collection or chargeoff, but I have not received any paperwork regarding the debt, this may be inaccurate information that should be investigated and corrected by the credit reporting agency.

Furthermore, Section 611 ( a ) of the FCRA requires credit reporting agencies to investigate and correct any inaccurate information upon receiving a dispute from a consumer. If I dispute the accuracy of the information being reported for this account, the credit reporting agency is required to investigate the matter and correct any errors found.

This inaccurate information on my credit report has had a significant impact on my life. It has made it difficult for me to secure loans or credit, and has caused me a great deal of stress and anxiety. I urge you to enforce the legal requirements set forth in the FCRA and ensure that XXXX XXXX XXXX XXXX and the credit reporting agencies involved correct the inaccurate information being reported for this account. 

I request that the creditor remove this unverified collection account from my credit report. I appreciate your attention to this matter and look forward to hearing back from you soon. 

XXXX XXXX XXXX XXXX. Specifically, their reporting of a high balance on account number XXXX is inaccurate and potentially a violation of the Fair Credit Reporting Act ( FCRA ). 

According to my credit report, XXXX XXXX XXXX XXXX has reported a high balance on this account, but neither XXXX nor XXXX reported it. Additionally, Experian did not investigate the matter despite my dispute. The account rating is derogatory, with the status being reported as a collection/chargeoff, and the account has been closed due to inactivity. The creditor remarks indicate an unpaid balance reported as a loss by the credit grantor, but I have not received any paperwork regarding this debt. 

This inaccurate information has had a significant impact on my life. As a result of this error, I have been denied credit, housing, and job opportunities. It has caused a great deal of stress and anxiety for me and my family. 

I believe that XXXX XXXX XXXX XXXX has violated several sections of the FCRA, including Section 607 ( b ), which requires credit reporting agencies to follow reasonable procedures to ensure the accuracy of the information they report, and Section 611 ( a ), which requires credit reporting agencies to investigate and correct any inaccurate information upon receiving a dispute from a consumer. Additionally, Section 623 ( a ) ( 2 ) requires that the creditor must report the date of delinquency to the credit bureau within 90 days after the delinquency, and I am not sure if this has been done accurately or timely.

Therefore, I request that you enforce the legal requirements of the FCRA and ask XXXX XXXX XXXX XXXX  to remove these unverified collection accounts from my credit report. 

the reporting of a collection account by XXXX XXXX XXXX XXXX  on my credit report. While XXXX is showing the account as derogatory, the other two credit bureaus are not reporting anything. This discrepancy raises concerns about the accuracy of the information being reported by XXXX and potential violations of Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to follow reasonable procedures to ensure the accuracy of the information they report.

Furthermore, Experian is reporting the account as closed and with a payment status of collection/chargeoff, but I have not received any paperwork or notification from them regarding this status. I have disputed the accuracy of the account status and payment status being reported by Experian, but they have not investigated or corrected the information. This may be a violation of Section 611 ( a ) of the FCRA, which requires credit reporting agencies to investigate and correct any inaccurate information upon receiving a dispute from a consumer.

This incorrect and unverified reporting has had a significant impact on my life. I have been denied credit and have faced higher interest rates due to this collection account being reported on my credit report. It has been a constant source of stress and anxiety for me and has made it difficult to achieve my financial goals.

I ask that you enforce the legal requirements under the FCRA and ensure that XXXX and Experian take the necessary steps to correct any inaccurate information being reported. Additionally, I request that XXXX XXXX XXXX XXXX  remove this unverified collection account from my report. 

being reported on my credit report by XXXX, XXXX, and Experian regarding my account with XXXX XXXX # XXXX with XXXX. 

XXXX and XXXX reported a high balance of {$3400.00} on the account, while Experian did not report it. Additionally, there are discrepancies in the latest confirmed date, date of last activity, closing date, creditor remarks, and last payment being reported by the three credit reporting agencies.

These discrepancies are not only causing confusion but are also impacting my ability to obtain credit and loans. As a hardworking individual, it is frustrating to see my credit score negatively impacted due to inaccurate reporting by the credit bureaus.

Furthermore, I believe that XXXX and XXXX may have violated Section 607 ( b ) of the Fair Credit Reporting Act ( FCRA ) by not taking reasonable measures to ensure the accuracy of the information they reported. Additionally, the failure of all three credit reporting agencies to investigate and correct the inaccurate information I disputed may be a violation of Section 611 ( a ) of the FCRA.

I also believe that XXXX and XXXX may have violated Section 623 ( a ) ( 2 ) of the FCRA by reporting a later date of last activity than Experian. This is a violation of my rights as a consumer and may have serious consequences for my financial future.

These errors have caused significant distress in my life, as I have been denied credit and loans due to inaccurate reporting. I urge you to enforce the laws outlined in the FCRA and ensure that these errors are corrected immediately. I am requesting that the unverified collection account be removed from my credit report.

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation