Consumer complaint received 2016-01-29
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I have sent at least four qualified written requests to Specialized Loan Servicing since XXXX XXXX regarding my mortgage account XXXX. The nature of my disputes concern improper application of payments and now the failure of the servicer to properly implement my approved modification to my loan. The following is excerpted from another letter I am sending to SLS dated XXXX XXXX, XXXX. 
I am once again rejecting this response to the XXXX of XXXX, Colorado because Specialized Loan Servicing ( " SLS '' ) ( 1 ) is denying any wrong doing in their application of payments to my account ; ( 2 ) continues to randomly post inexplicable reversals ( " {$3300.00} updated from suspense? " ), credits, debits, fees ; ( 3 ) is not truthful in the dates the company claims I submitted fully executed modification agreement documentation and ( 4 ) continues to threaten me with the loss of my home and post erroneous historical payment information on mortgage statements. I maintain this dispute with SLS and note the following errors in their latest response to my XXXX complaint : 1. In their XXXX XXXX, XXXX initial response, SLS acknowledged that they made errors in the application of the payments I made to my mortgage account. Then in their XXXX XXXX, XXXX letter, the company states they took {$3300.00} from the " suspense '' account and applied it towards " the last trial payment for the modification. '' Why? What does that mean? In fact, I long ago completed the three-month trial modification by making payments of {$3300.00} on XXXX XXXX, XXXX XXXX and XXXX XXXX in XXXX. I documented these payments in my XXXX XXXX, XXXX letter to SLS and, in fact, by SLS in one of their ever-changing transaction summary statements. 

2. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says " funds posted to the loan on XXXX XXXX, XXXX have been reversed and applied toward the final payment of the loan modification. '' Why? What does that mean? As noted above, I made the final trial payment on XXXX XXXX, XXXX. ( And as documented in my XXXX XXXX, XXXX Notice of Errors to SLS-to which I have never received a response from SLS-I documented subsequent payments I made of {$3600.00} on XXXX XXXX and XXXX XXXX of XXXX. ) 3. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says that that they sent to me " a final loan modification agreement on XXXX XXXX, XXXX and XXXX XXXX, XXXX and we received your final modification on XXXX XXXX, XXXX. '' Wrong. The company did send to me the final loan modification agreement on XXXX XXXX, XXXX. They did not send a final loan modification agreement to me on XXXX XXXX, XXXX. And why would they? I executed and had notarized the XXXX XXXX, XXXX loan modification agreement and returned it to SLS before the end of XXXX XXXX. What SLS has not acknowledged is that they actually finalized the modification and sent the first loan modification agreement on XXXX XXXX, XXXX. However, the reconciliation of my mortgage account was so flawed and replete with errors that Supervisor XXXX from the Customer Resolution Department instructed me to ignore that decision package until the company had completed corrections of the errors it had made in posting payments. So I did. Then I received a letter telling me tough luck, I had not sent in the modification documents by the deadline so I was no longer eligible for the modification. Followed the next day by a letter telling me to ignore that. And then, finally, the new modification decision and agreement package that was dated XXXX XXXX, XXXX. The resolution of the payment posting errors was never finalized. 

4. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says, " We received your final modification on XXXX XXXX, XXXX. '' The company actually received it on XXXX XXXX, XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation