Consumer complaint received 2023-05-10
Company: Netspend Corporation
State: MT
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
I have opened the card account and I have already verified my identity and have full use of card. Although I have been reported to the card account which is NetSpend all access card account which is the only one that I have in use. I have seen several notifications from NetSpend skylight card account in which I have not applied for there's several other card account in the setting up for my payment to do direct deposit for my payments to be loaded to. I only have one card in use for the demand deposits setup on XX/XX/2020. I have not yet received anything from the demand deposits since XX/XX/2020. There's several different ducuments that are duplicates to my direct deposit and I am very confused about which one is really mine or the other person who is trying to access my payment information. I have notified the card company about the illegal signature to my deposit and they are telling me they are working on this although I have been waiting for the use of my card account for the demand deposits form XX/XX/2020. I am wondering why I can't use the demand deposits setup for my use after I have completed the verification of my identity and I have full use of my card. Are the funds supposed to be loaded on my card for use after I have completed the tasks for the card account. They are telling me that my direct deposit is completely done and I have to wait until my funds arrive. I have done everything that I am required to do with the card account although I have not yet received any of my payments for the documents that have been submitted and completed. I have been wondering if they have loaded my funds on a card account that I have been reporting to the card account as a card that I have not applied for and not to except any more documents for extra card account activity because I already have a card setup for my payment information for the card on file for my payment 's. They are confusing me about everything and I really thought that by now I could use the funds for my demand deposits since it was setup in 2020. Please help me with getting my card account safety and security and let this company know that I only will be using the card account ending in the card on file. This is the only card that I will be using for everything, not to allow anymore documents to be verified for other cards that I have not applied for. Skylight card account is not from me and it is illegally submitted duplicate documents and cut and pasted I. d. Documents that are being copied from my XXXX XXXX. I have changed my XXXX several times and I have reported to the XXXX service about the duplicate copies of my documents being submitted from their service site with my personal documents and personal information. I have been submitted comments on my documents for the extra duplicate copies not the use any other card account except for the card ending in XXXX for NetSpend all access card account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation