Consumer complaint received 2022-09-08
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX XXXX Attachments XXXX XXXX  ( 47 minutes ago ) to XXXX Dear Sir/Madam My name is XXXX XXXX XXXX Over the course of 3 months or so I have been working with a team of specialists to recover funds from JP Morgan Chase. However they have recently gave me a letter stating they are not responsible for actions relating to transactions from my Chase checking account in which funds were being transferred to a fraudulent company .So I have attached a letter to highlight their irresponsibility and demonstrate the proper measures that should be taken towards them to help others not fall victim to the situation that fell upon me. Below I have attached their recent statements that reflects the current stance on the matter. It has in detail the amounts and wire transfers you would need. 

I plead for your full attention on the matter and would be truly grateful if my requests would be expedited by your department. Certainly amends would have to take place in order to protect consumers like me in the financial investment industry. 



Hello XXXX, Thank you for contacting Wire Research. We received your request dated XX/XX/XXXX for a wire transfer in the amount of XXXX USD dated XX/XX/XXXX, XXXX USD dated XX/XX/XXXX, XXXX USD dated XX/XX/XXXX, XXXX USD dated XX/XX/XXXX and XXXX USD dated XX/XX/XXXX. 

We have acknowledged your request for a case follow up for this wire transaction/reference number. 
XXXX USD dated XX/XX/XXXX - XXXX XXXX USD dated XX/XX/XXXX - XXXX XXXX USD dated XX/XX/XXXX - XXXX XXXX USD dated XX/XX/XXXX - XXXX XXXX USD dated XX/XX/XXXX - XXXX The status update is as follows : For XXXX USD dated XX/XX/XXXX We received another message from the beneficiary bank on XXXX stating, " YOU ARE CLAIMING THIS IS A FRAUDULENT PAYMENT, PLEASE PROVIDE POLICE REPORT AND INDEMNITY ASAP. PLEASE COMPLETE BELOW TEMPLATE RETURN. IF WE DO NOT RECEIVE COMPLETED INDEMNITY WITHIN 5 BUSINESS DAYS, WE WILL NO LONGER CONSIDER THIS AS RECOVERY OF A FRAUDULENT PAYMENT WE WILL TREAT THIS AS COMMERCIAL DISPUTE, PYMT MADE IN ERROR. WE REFER TO REFERENCE VALUE DATE FOR CCY AMOUNT IN FAVOUR OF NAME, XXXX XXXX, ACCT DEBITED FROM OUR ACCOUNT HELD WITH YOU PAID TO THE ABOVE ACCOUNT ON VALUE DATE. WE CONFIRM THAT WE BELIEVE THIS TRANSACTION TO BE FRAUDULENT. WE UNDERSTAND THAT XXXX XXXX BRANCH WILL BE ISSUING A RECOVERY REQUEST DIRECTLY TO XXXX XXXX  CONFIRM APPROVAL FOR SUCH REQUEST. IN CONSIDERATION OF XXXX XXXX XXXX, RELEASING TO US THE SUM OF UP TO CCY AMOUNT RECOVERED FROM THE BENEFICIARY ACCOUNT AT XXXX XXXX  WE, FULL LEGAL TITLE - ENTITY NAME AGREE TO KEEP YOU INDEMNIFIED AGAINST ALL ACTIONS, PROCEEDINGS, CLAIMS AND DEMANDS WHICH MAY BE BROUGHT AGAINST YOU AND ALL LOSSES, COSTS, CHARGES, DAMAGES AND EXPENSES WHICH YOU MAY INCUR OR SUSTAIN OR FOR WHICH YOU MAY BECOME LIABLE BY REASON EITHER DIRECTLY OR INDIRECTLY OF YOUR HAVING RELEASED THE AFORESAID SUM TO US. '' Please contact the Customer Claims department at XXXX XXXX  XXXX for assistance with following up on their hold harmless letter request. 

For XXXX USD dated XX/XX/XXXX We received the wire reversal credit on XX/XX/XXXX For XXXX USD dated XX/XX/XXXX We received another message from the XXXX XXXX  on XXXX stating, " IN RESPONSE TO YOUR ENQUIRY DATED XX/XX/XXXX REQUESTING A RECALL OF FUNDS FOR YOUR PAYMENT AMOUNT XXXX VALUE DATE XX/XX/XXXX YOUR REFERENCE XXXX BY ORDER JPMORGAN CHASE BANK XXXX XXXX  XXXX BENEFICIARY ACCOUNT PAYMENT DETAILS PLEASE BE ADVISED THAT WE HAVE CONTACTED OUR CLIENT FOR DEBIT AUTHORITY ON A NUMBER OF OCCASIONS, BUT AS OF TODAY HAVE NOT RECEIVED A RESPONSE IN REGARDS TO YOUR RECALL REQUEST. 
WE RESPECTFULLY SUGGEST THAT THE REMITTER AND BENEFICIARY SETTLE THIS MATTER DIRECTLY. SHOULD YOU HAVE ANY FURTHER QUESTIONS IN RELATION TO THIS PAYMENT PLEASE DO NOT HESITATE TO CONTACT US QUOTING OUR REFERENCE XXXX. KIND REGARDS, USD FT INVESTIGATIONS '' we recommend that you contact the Beneficiary directly or settle this matter outside of Chase which may involve law enforcement or legal action against the beneficiary. 

For XXXX USD dated XX/XX/XXXX Upon checking, the Investigation Team already responded to the XXXX  XXXX  on XX/XX/XXXX we recommend that you contact the Beneficiary directly or settle this matter outside of Chase which may involve law enforcement or legal action against the beneficiary. 

For XXXX USD dated XX/XX/XXXX an email was aalready sent to the bank on XX/XX/XXXX stating, " Please be advised that we have tried to contact XXXX on several occasions requesting Return Of Funds. As of today we have not received any response. We kindly recommend that you contact them directly if matter remains outstanding. '' we recommend that you contact the XXXX directly or settle this matter outside of Chase which may involve law enforcement or legal action against the beneficiary We hope this information is helpful. Please let us know if you have any additional questions. 

Thank you, XXXX XXXX XXXX ============================= Best Regards XXXX XXXX

Company response to consumer: Closed with explanation