Consumer complaint received 2016-03-17
Company: TCF NATIONAL BANK
State: WI
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
Hi, My name is XXXX XXXX. I have a Checking Account with the TCF Bank in Wisconsin. I have Overdraft Protection. My XXXX complaints are 1. The TCF bank has a " SELECTIVE OVERDRAFT PROTECTION '' and after that the computer pays the bill, then takes the money back, credits it back into your account and the then charges you a " RETURNED ITEM NSF FEE ''. The computer knows what your limit is. I have been reimbursed a certain amount of those fees, but I should be reimbursed all of the fees and all OVERDRAFT FEES as a penalty. 
2. Up until last week, before I called them and filed a complaint and told them that I was going to file a complaint with the CFPB, the limit they let me " OVERDRAFT '' was approximately {$1100.00}. After I filed the complaint, I noticed that they lowered my " OVERDRAFT LIMIT '' to about {$500.00}. THIS IS VERY OBVIOUS " RETALIATION ''. This will lower my CREDIT SCORE AGAIN. 
Their overdraft protection is to pay bills that come into your account even though the money is not in the account on a " IF THEY FEEL LIKE IT BASIS ''. They KNOW that I get paid from XXXX different accounts monthly : {$3600.00} - Workmans ' Comp, {$900.00} - Social Security XXXX, {$380.00} - XXXX XXXX. 
This is something that the XXXX XXXX, which I would think, is programmed by a XXXX XXXX, does NOT REMEMBER. The computer " TCF BANK '' knows how to lower your CREDIT SCORE. 
Below is the OVERDRAFT PROTECTION POLICY of the TCF BANK. Look SPECIFICALLY AT THE LAST PARAGRAPH - THE " MAY '' that I CAPITALIZED. In other words, they 'll pay the overdraft if they feel like it. I was using the Overdraft Protection, but they let me Overdraft to a certain point, and up to last week, it was about {$1100.00}. 
What the Bank does, or should I say what the computer does, after you reach that limit, is pay the bill, then unpays the bill, then charges me a fee for the TRANSACTION OF NOT PAYING THE BILL. This past week, IN RETALIATION BECAUSE I TOLD THEM THAT I WAS GOING TO FILE A COMPLAINT WITH THE CFPB, they lowered the " OVERDRAFT PAY LIIMIT '' to approximately {$500.00}. In their commercials they 're the bank that will always help you, but what it 's done, when they do n't pay the OVERDRAFTS AND CHARGE ME FOR NOT PAYING MY BILL, IS IT BRINGS DOWN MY CREDIT SCORE, WHICH HAS SUNK UNDER XXXX. They offer an OVERDRAFT LINE OF CREDIT PROTECTION, BUT YOU 'RE CREDIT SCORE HAS TO BE XXXX OR XXXX. 
Option D : Overdraft Fee : {$37.00} for each item we pay that exceeds your available account balance. We also offer the option for an overdraft fee charged daily rather than per item. See Explanatory Note below. 
Maximum Number of Overdraft Fees per Day : XXXX - You will only be charged this number of overdraft fees per day, even if we elect to cover additional overdrafts. Returned Item NSF fees also count towards this limit. 
Minimum Amount Required to Trigger an Overdraft Fee - {$5.00} If you are overdrawn by this amount or less, you will not incur an overdraft fee. - {$1.00} If we pay an item that overdraws your account and the item is less than this amount, you willnot incur an overdraft fee. Extended Overdraft Fee {$0.00} Explanatory Note : We will decline one-time debit card and ATM transactions at no cost to you if they exceed your available account balance at the time you use your card unless you ask for ( opt-in to ) overdraft service for these transactions. 

" If you opt-in, we MAY, in our discretion, approve these transactions. We MAY pay overdrafts due to other transactions unless you opt-out of overdraft service for these transactions. If you opt-out, we will decline any transaction that exceeds your available balance. '' They are playing with the " FINANCIAL WELL BEING '' of their CUSTOMERS. I 'm sure they earm ILLEGAL MILLIONS on the back of their customers. 

VERY RESPECTFULLY, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief