Consumer complaint received 2015-10-21
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
PLEASE SEE ATTACHMENTS ASSOCIATED WITH THIS COMPLAINTOn XX/XX/2015, I presented a US Government Check drawn from my Thrift Savings Plan ( TSP ) Retirement Account for {$8000.00} ( in person ) to my local Wells Fargo branch. I had WF deposit {$1500.00} into my checking acct ; of the remainder, {$1000.00} was deposited into my savings ( as CASH ) and the rest I took, as CASH. At the time of this transaction my checking acct was overdrawn-the balance was - {$210.00}. Since that date, I made a cash deposit via ATM of {$300.00} on XX/XX/2015 into my checking AND another Deposit of {$600.00} via transfer from Savings on XX/XX/2015 ( i.e. it was treated as a cash deposit XXXX into my savings acct. During that same period BUT AFTER THE INTITIAL DEPOSIT OF {$1500.00}, I initiated and authorized XXXX ( XXXX ) debit transactions of {$35.00}, XXXX, {$62.00} & {$560.00}. My complaint : WF placed has placed a hold on funds in my account in the amount of {$7800.00} ... the amount of the check that was returned to me as cash ; The length of the hold is ten ( 10 ) days and the cite the reason for the hold : that I had overdrawn my account more than once in the previous six ( 6 ) months ... which is true. However, they are also holding the cash amounts deposited during the period of XX/XX/2015 thru the present ( {$600.00} & XXXX ) ... which makes absolutely no sense to me for XXXX reasons : First, they were CASH desposits ... how can you place a hold on cash? Second and just as relevant : Back on XX/XX/2015, I went into my local WF branch, again in person, and presented a US Government check, drawn from same source-my TSP, but in the amount of {$16000.00}. While my account was NOT overdrawn at the that time, it HAD been overdrawn within the past 6 months. Yet when I asked for an explanation as to why the checks were both treated so radically different, all I can get from the telephone bankers is the same stock reply : " your account was ocverdrawn in the last 6 months. This concerns me greatly because, even if they were to hold the amount of the check deposited most recently, the CASH deposits I made from XX/XX/2015 thru the present are more than enough to cover the debited transactions made during that period ... yet WF is determined to disregard the CASH monies deposited as well as the check ... an action which will cause me to incur at least for separate overdraft fees of {$35.00} each. 
I am well aware of the multiple overdraft history on my account prior to XX/XX/2015 ... and have had absolutely nor problem with paying the fees associated with those transactions - they were incurred by me, knowingly and I never disputed them. 
But this recent series of events indicates, in my mind, a clear willingness of WF to simply disregard their own rules ... .and subject me to Overdraft fees in a manner that is obviously arbitrary and definitely inconsistent with their past practices.. WF is disregarding their own rules - this is, in my mind, unfair and absolutely without merit.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation