Consumer complaint received 2017-04-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
B ank of America m anipulated my balance by debiting and then reposting cashiers check, and then retroactively charged overdraft fees : I purchased a cashiers check on  XXXX / XXXX / XXXX  for {$1500.00} from a Maryland B ank Of American Branch an d {$1500.00} ( {$10.00} fee for cashiers check ) was debited from my account leaving me with a balance of  XXXX . On  XXXX / XXXX / XXXX , {$1500.00} was posted back to my account giving me a balance of over {$1600.00}. That night,  2   XXXX  transactions were drafted from my account for {$14.00} and {$18.00}. My account was still grossly positive. The next morning on  XXXX  I checked my account and the {$1500.00} which had been debited on  XXXX / XXXX / XXXX  and reposted to my account on  XXXX / XXXX / XXXX  had been retroactively debited back to  XXXX / XXXX / XXXX , and th e two   XXXX  transactions from  XXXX / XXXX / XXXX  were retroactively marked as overdrafts ( even though hours before they appeared to be cov ered ) the y and I was assessed fees totaling {$70.00}. Even though I was checking my balance, bank of  Americas manipulatio n of my balance did not allow for me to transfer additional money in time to cover drafts from my account, and I was penalized through overdraft fees.     Separately, On  XXXX / XXXX / XXXX  I contacted the  BOA Overdraft Collections Dep artment at  XXXX  to discuss multiple overdraft charges which had occurred as a result of scheduled payments being drafted to my account which had subsequently developed insufficient funds.   On  XXXX / XXXX / XXXX  there were  four overd raft item fees totaling {$150.00}. On  XXXX / XXXX / XXXX  there wer e four additional  {$35.00} overdraft fees totaling {$140.00}. On  XXXX / XXXX / XXXX , there was an overdraft fee of {$35.00}.   On  XXXX / XXXX / XXXX , my account balance was - {$450.00}. At approximately  XXXX   XXXX , I contacted customer service about consolidating or reducing the overdraft fees which totaled {$320.00} from the period  XXXX / XXXX / XXXX  to  XXXX / XXXX / XXXX . I was connected with a representative in t he Overdraft Collections  Department who agreed to reduce the fees to a total of {$160.00}. I was told that the difference would be credited upon by account balance becoming positive. Upon the conclusion of our conversation I asked if there was a reference number for our conversation in case there was an issue. I was told that she would make notes in the system regarding our conversation.   On  XXXX / XXXX / XXXX , money was deposited into my account bringing my account balance to + {$1000.00} On  XXXX / XXXX / XXXX  I contacted  the Overdraft Collections Depar tment at  XXXX  to inquire as to why I had not been credited the difference from the reduced fee. I spoke with  XXXX   XXXX , the collection s manager. I was  told that they had no record of my agreement and that they could not help me as my account was no longer over-drafted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief