Consumer complaint received 2023-02-10
Company: NVR INC.
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Closing on a mortgage

Complaint:
I am XXXX XXXX in the XXXX. NVR ( Doing Business as XXXX XXXX ( XXXX ) ) has a new development in XXXX, XXXX. I saw on their website move-in ready homes. I contacted the office, viewed the completed property, then signed the Purchase Agreement with a Settlement date of XX/XX/XXXX. The Senior Sales Representative ( SSR ) said that we could do a quick close before XXXX using my VA Loan, because it was already finished and I wouldn't be able to select my own finishes. I was never told that permits were not approved nor that it was not a VA approved property by XXXX I did my part by sending in the documentation required by the VA. I continued to ask about the closing date. The SSR told me XXXX has up to 2 years to settle this contract even if the settlement date expired. I had to find a rental home for my family to move into so I could work. I was moving three hours to a new location. The loan officer and underwriter began pressuring me to write a letter of motivation/ testimonial of why I wanted to live in a XXXX. She didn't like my statement and said that it's required by the VA, when it's not, along with redundant requests. She said the letter of motivation was required to ensure investors were not buying the property, when there are 2 properties secured by investors using conventional loans ( see attached XXXX XXXX VA Building approval ). Furthermore, the Loan Officer was pressuring me to move forward with a different address, that is a smaller square footage to get me approved. 
I was never notified NVR was awaiting VA approval of the building to give me the option to move forward or not to move forward before signing the Purchase Agreement. NVR saw and still sees me as a number to reach their goal to obtain veterans using VA Loans to occupy the building only. Veterans Affairs building approval was not approved when the Purchase Agreement was signed on XX/XX/XXXX. NVR did not apply for building approval until XX/XX/XXXX. The Condo Review was not completed until XX/XX/XXXX. NVR continued to operate unethically, by knowingly pursuing the contract without VA approval. Per the Page Four ( 4 ), titled " Pre-Sale Certification '' within the Condo Approval Submission, signed by XXXX XXXX, Vice-President and XXXX for XXXX XXXX XXXX XXXX XX/XX/XXXX, is used to document ... " the required agency minimum presale requirements of 30 % for FHA, 50 % for Conventional, and 70 % for VA. '' XXXX XXXX  ' intent is to lock military and veterans into the homes by any means necessary, to include unethical business practices, such as their actions with me. At the time I signed the Purchase Agreement, there was no intent for NVR to close the contract by the dated Purchase Agreement of XX/XX/XXXX. As stated by their Loan Underwriter, XXXX XXXX, XXXX XXXX, XXXX, NVR had an internal date to close as XXXX. 
Under a VA Loan, I would be required to occupy the property within 60 days of closing. I would still be required for the rent and current mortgage on my current home that I moved from. I asked if they would do an addendum for me to use a conventional loan, but was denied by NVR. I couldn't use the condo as a potential investment property. I received a Letter of Default and retention of all funds until I decided to go with a different lender. I still don't have a closing date and can't afford to pay rent, my current mortgage, and an additional mortgage if forced to close.

Company response to consumer: Closed with explanation