Consumer complaint received 2021-12-16
Company: DISCOVER BANK
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
I have previously submitted a complaint in regards to this matter. But I did not have my research done at that time it took a little bit longer for me to realize that the response from the company was completely false. All of it. I have paper form and an online form ( same agreement ) and have taken screenshots of the deposit agreement and what it actually states. The response from discover was that the reason they are not going to do anything to help me and basically that they are keeping my money in simple words and that there is nothing they are going to do about it. Thats where theyre wrong. They tell everybody that in 11b of the deposit agreement states that they reserve the right to hold funds or freeze them. Well 11b TRUTHFULLY states something to do with cd accounts and nothing to do with funds or closure of an account. Also discovers deposit agreement states that if an account is closed by them then the funds will be dispersed to the account holder ( me ). Also for verification purposes I have dialed the discover agreement number and spoke with XXXX from XXXX XXXX XXXX and after a brief hold he confirmed that discover dispurses the funds when accounts are closed. They are refusing to work with me. And its my money and I want it now! This is quite the experience with a professional business I have never been treated like i amount to nothing like they are treating me. All I want is my money every time I call its another story. I had my money in the account with discover and they just took that away from me and send me daily balance alerts everyday. XXXX bank has nothing to do with this I had a check from them waited 5 business days and it cleared and only let me access XXXX of my money out of XXXX dollars from MY tax refund from last year. Also, 2 people from discover said that I would be mailed a check in XXXX when I talked to them in XXXX now that was a lie too. With all due respect, that statement is false. And for me to be % 100 right in my doings in regards to the use of the deposit account, and not violating the agreement, I can say my patience level has been pretty fair, in my opinion. You guys being a professional company with Im sure 100000 customers, you would think that you guys would have learned by now, that you cant do things being an employee at a financial institution, that would put you above the law itself. The law states that # 1 no matter the reason, a bank must return any positive amount of money in someones account as soon as closure takes place. Thats the law. Then you have terms and agreements that a consumer signs prior to opening an account at any financial institution. You are an executive office member at a very high end financial institution and you are seriously lying to me, the consumer finance, and your self about what is written in The deposit agreement. You stated that 11d of the deposit agreement, it states that discover reserves the right to suspend, or freeze the funds in your account or any other accounts you maintain with us. For one, I dont or did not maintain any accounts with you guys period. My account was active for a little less than a month. Also, I have included a screen shot of the deposit agreement for supporting the allegations of proposing false information. The deposit agreement states in 11d : early withdrawal penalty as outlined in section 36, will be assessed if you withdraw funds from a cd account before its maturity date. Now in regards to information on the deposit agreement regarding anything to do with this case. Section 24 ) a of the deposit agreement states that if discover closes your account, funds will be disbursed to the account holder. The only other part of the agreement that relates to my case would be that discover reserves the right to the availability of funds for new customers as follows ; funds from a days deposits of all check types with be made available no later than the 7th business day after date of the deposit. I have been pretty patient and have given a billion calls to you guys, emailed as well, in an attempt to be treated right but I feel like I am being treated poorly by you guys. I am a human, I deserve my money. I barely survive with the little bit that I have and when that little bit gets taken from me the way it did, Im going to need you to try better than this. No one deserves this, hopefully the consumer finance group will read your deposit agreement so that they know that you guys are being real unprofessional about someone else money. I committed no wrong doing with the account all that I attempted to do was a wire transfer to an external account in order to be able to access my funds because I wasnt given any kind of card from you guys. The account that I attempted to transfer money to evolve bank and trust *1860 is also in my name, same email address, address and everything.

Company response to consumer: Closed with explanation