Consumer complaint received 2016-09-27
Company: WELLS FARGO & COMPANY
State: ID
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
My name is XXXX XXXX. I had recently started an account with an initial amount of {$1600.00} with Wells Fargo in XXXX XXXX Idaho. My mother XXXX XXXX had sent funds into the account in order to help me with my businesses I have been preparing to open. Since my businesses are going to be involving public, private, government, and military products and services designed for there benefit and increased effectiveness, efficiency, and more. I have been starting the process of documenting and cataloging every asspect of my day to day interactions. in doing so I have taken screen shots ( pictures ) of my Wells Fargo accounts as well as the Accounts I have access to. For example, my XXXX account that is attached to both my authorized Wells Fargo account and the unauthorized account that Wells Fargo had set up with money in the amount of {$300.00} inside at the time of the disappearance of the account along with the {$300.00} of mine that they had transferred into it. I had begun to stop depositing most of my money into Wells Fargo once I had noticed problems start to occur with the accounts. I had unauthorized creation of accounts, unauthorized transfers, unauthorized purchases of products/services, and fees incurred for these unauthorized actions, as well as, at least XXXX or more over draft fees from my initial account. 
I have contacted Wells Fargo in regards to this matter and have been lied to by them about any effort from them being made to help resolve this matter. In fact, it seems the only effort they have made was to try and cover the tracks they made in illegal actions and to make matters worse for me to have my accounts abuse resolved. I had contacted them to file a claim and have my accounts investigated. I was then contacted by the executive department and was told that my case had been created with the joint case number issued for the reimbursement to all the customers that had been victimized by Wells Fargo. 
Today I had been informed that my Wells Fargo accounts have been closed and that my mother had somehow been set as the primary account holder to my account. My mother insists that she had not set up any of the accounts and has no knowledge of the issues involving my accounts until i had informed her of them. My mother has closed her accounts since then and has refused to use any Wells Fargo products and services. 
However, once she had closed her accounts with Wells Fargo. My account was closed as well. the reason being that Wells Fargo had changed or failed to have me set as the primary account holder of my own account that I had personally set up at the Wells Fargo branch in Post Falls Idaho. 
So, now I am left with the theft of my identity, money and involvement of my family in this embarrassment of a combination of violations to myself and others has set back my life, XXXX XXXX XXXX, business, and work. All of this is not helped by the fact that i have been helping friends and family while dealing with the health issues of the XXXX I have been trying to getting rid of. I know life is not easy and I do n't not expect nor want pity. However, I do demand people to try to treat each other properly and despise lies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation