Consumer complaint received 2017-05-12
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
TD  Bank improperly approved a   XXXX   store credit card application fraudulently prepared in the name of  XXXX   XXXX , a  XXXX -year-old   XXXX    XXXX  resident.  XXXX   XXXX , who subsists on  XXXX  and a pension, is   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  .     On or abo ut  XX/XX/16 ,  employees at a  XXXX   XXXX   XXXX  used blatant misrepresentations to mislead and unduly pressure  XXXX   XXXX , without his informed consent, into signing documents that resulted in his enrollment in three credit card accountsincluding a  TD  Bank   XXXX   account (  XXXX  ), which  XXXX   XXXX  would not be able to use anywhere besides that storeused to finance a total purchase of more than {$17000.00} in merchandise.  (     XXXX   XXXX    has submitted separate complaints about the other    XXXX    accounts with   XXXX   XXXX   and  XXXX . ) On or about     XX/XX/16 ,   XXXX   XXXX  went to a  XXXX   XXXX   XXXX   XXXX  store at  XXXX   XXXX   XXXX ,  XXXX , NY  XXXX  to buy a stereo. An employee put   XXXX    XXXX  on the phone with someone who asked for his income and whether he had previously been issued credit.  XXXX .  XXXX  said he received Social Security and a pension, and had been issued a   XXXX   XXXX   credit card a few weeks ago.     After the call, the store employee told  XXXX .  XXXX  he was approved for financing and could get anything he wanted.  XXXX   XXXX  insisted he wanted only a stereo, but the employee began to fill a garbage bag with many other items, ignoring  XXXX   XXXX  repeated protests that he did not need, could not afford, and did not have space in his single rented room for those items.     The employee pushed papers in front of  XXXX   XXXX  and told him to sign them.  XXXX   XXXX , ashamed he   XXXX   XXXX  , said he did n't have his glasses and asked what the papers said. The employee said the total purchase cost {$3000.00} and he would have to pay only    XXXX   XXXX  /month . He was not told that the total purchase in fact cost {$17000.00} and that he was being enrolled in multiple credit card accounts, including a TD Bank    XXXX    credit card account with a 28.99 % APR and a {$10000.00} credit limit. Nor was he told that the TD Bank account alone would be charged   XXXX   XXXX   ju st {$7.00} shy of the {$10000.00} credit limit ( see attached ).  ( The  XXXX   credit cards required a combined monthly payment of over    XXXX   XXXX  abo ut one-fifth of  XXXX   XXXX  monthly income. ) It now appears that the store employee had  XXXX   XXXX  sign  XXXX  blank sales invoicesone for each fraudulent credit card accounton which the store then listed numerous items with prices. All too conveniently, the total cost on each invoice virtually matched ( and in one instance exceed ed )  each accounts credit limitthe  TD  Bank account had a {$10000.00} credit limit and was charged {$9900.00} ; the  XXXX  account had a {$4000.00} credit limit and was charged {$3900.00} ; and the   XXXX   XXXX   account had a {$3000.00} credit limit and was charged {$3200.00}.     The items charged to the TD account include an  XXXX  home stereo for {$500.00}, an  XXXX  laptop for {$1400.00} ( even though  XXXX   XXXX  told the store employees he does not know how to use computers ), a pillow top  mattress  for {$990.00} that was never even delivered, and a  XXXX  music system {$2100.00}.     A few days later,  XXXX   XXXX  returned to the store with his brother and asked to return the items, including the never-delivered mattress, pointing out that only a few days had passed, that   XXXX    XXXX  was overcharged, and that the mattress had not even been delivered. A store employee insisted the items could only be exchanged for store credit and refused to provide copies of the documents  XXXX   XXXX  had signed.     This experience has caused  XXXX   XXXX    XXXX   XXXX  , hopelessness, and  XXXX , and   XXXX   his  XXXX ,   XXXX   XXXX  , and  XXXX  to which he is subject. He has also expressed   XXXX   XXXX   to his brother.

Company response to consumer: Closed with explanation