Consumer complaint received 2019-12-05
Company: Netspend Corporation
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/2019 I had funds taken from my account via transactions over the phone, online and via atm withdrawals $ XXXX. I normally DNT check my account online because I had text alert set up where I can just text bal and get my balance via text so it was really no need to routinely go to my account online to check. After the person ( s ) tried to transfer funds but couldnt do so due to not knowing the answer to the security question, he/she/they was able to call and get a card delivered to her address in a whole different stated after the bank seen that not a few minutes ago someone just tried to transfer money and could not answer the security question ( 1st red flag by the way ) didnt put a hold on the card process and called the number on file to confirm once seeing that. They was able easily to change the shipping address to a whole different state ( 2nd red flag ). They was able to get a card sent to that address the very next day, funds taken from my account I paid for of course, received the card, was able to create their own pin and withdrawal funds from my account. Oh not to mention I just ordered a new card a month prior to the address thats been on file for years and so when that card was ordered ( 3rd red flag ) they shouldve questioned that. I dont knw what type of bank this is but it should not be allow to hold anyones money, if its that simple for anyone to get it. I can only imagine who else went through this as I did. I was completely through went them today and had to close  because I received notification via email that I changed settings for anytime alert to my phone but not my phone number. Once again Netspend has allowed someone to change information on my account so simply. Luckily when those funds was taken out my account, I hurry up and withdrawal the remaining in there, so didnt had any funds because they wouldve easily seen I funds in my account and tried something again. I instantly closed today. I want and to file a complaint against Netspend! They caused me a lot of stressed and pain dealing with this. Im not only looking out for me but for others so this will not happen again or to them. If people put their trust on you to hold money thats where it should stand. No type of protocol this bank has at all. No care for anyones money, personal information, etc. This company make it so easy for people to steal money from hard working people like my self. Please if there is something we can do, I am willing. I debating to see if this will be a case of security breach/civil to bring this bank to a stop or step up their game to ensure their customers nothing like this will happen. After doing my own investigation and informing them of their mistakes, sir I received the $ XXXX XXXX within 1 day which typically take 10 days ) that was taken out my account back because the bank knew they was at fault at all cause. Its the principle of thugs honestly. I apologize for typos and punctuations, its been a long day and very tired. I more prepaid cards or accounts for me especially NETSPEND. Stay away from THEM! They DNT care about your money at all, just want it in their bank and DNT care who get access to it!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation