Consumer complaint received 2023-03-10
Company: WELLS FARGO & COMPANY
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
Hi my name is XXXX XXXX and I am a victim of fraud. Ive sent a claim in prior to this with Wells Fargo. See my story below. 
They have denied my claim and said it wasnt fraud because I gave them my PIN numbers the number who called was wells fargo fraud dept. I never gave the scammer the right to transfer my whole savings account into my checkings and take out all of my money in a ATM in XXXX XXXX. At this time I was at the Wells Fargo in XXXX Ca CRYING to the clerks in the bank. They can go back and see me on camera and they are saying I did this??! I took my own money! Im livid and I will take it to court if I dont get my money back. Wellss Fargo is the worst bank and has so many sketchy things they do. I will definitely be switching banks and I hope one day the people get Justice from all the wrong doing they are doing to us. Wells Fargo 's " illegal activity '' included repeatedly misapplying loan payments, wrongfully foreclosing on homes, illegally repossessing vehicles, incorrectly assessing fees and interest and charging surprise overdraft fees. Now I am beginning to wonder if this was a Wells Fargo employee stealing MY MONEY from me!!!!! After all, the number that called me read Wells Fargo. The actual bank that I was literally crying to in XXXXXXXX ca  gave me the EXACT number to call back. Who do I believe!? How do I trust anyone now!!! Im Livid. 


prior complaint below- XXXX On XX/XX/XXXX, I was on my lunch break from work. I received a call from " Wells Fargo '' saying they were the fraud dept and I had an abnormal charge from XXXX ca for XXXX. They told me to check online on my online mobile banking app to see if it was me. I told them it wasn't and I said thank you so much for catching that. They told me they were making a report to the XXXX police dept so I can get reimbursed for the XXXX. 
They told me to verify my old PIN number and Email address to get the funds back in order. They told me not to go on the online app because it will cause an issue getting the money back. I thought that sounded fishy. So I went on the app anyway. Realizing they took every cent out of my account, checking and savings. I was furious. I asked them why my savings was transferred and they said it was " part of the process. '' I knew i was being scammed so I just hung up the phone. Balling my eyes out I left work and went at right down to the Wells Fargo here in XXXX California. I was crying to the tellers explaining what happened. They told me " don't worry you will get your money back, this happens all the time. '' They gave my the phone number to the " fraud dept. '' which was the EXACT same number who called me. I was so mad, I didn't know who to trust and I was so confused. I called them and made report. 11 days later the report was finished and they said it was " not considered fraud. '' Now I can't afford my rent. I have nothing. I banked with Wells Fargo since XXXX, and they treat me like this. I'm a hard worker, I work 6 days a week and two different jobs and they think I would take money from myself. In what good does that benefit for me? 
They took my savings XXXX dollars and around XXXX out of my checkings. Please see attached photos from phone numbers to transactions. Thank vou

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation