Consumer complaint received 2023-03-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/2023, around XXXX XXXX. EST, I walked into XXXX XXXX XXXX movie theater in XXXX XXXX. Once it was my turn, I requested XXXX ticket to watch XXXX XXXX at XXXX XXXX EST. Shortly after, the XXXX XXXX, Caucasian male, medium light brown hair, asked me to select a seat on the screen. I selected J9. Then he said it's {$13.00}. I inserted my Bank of America debit card in the CC machine. While the transaction was processing, I asked the Employee a question regarding my Member 's Reward number. Once the CC Machine reflected Approved, I took my card out and the Employee pressed a button on his screen. He alleges he presses the button to go back and insert my phone number for me to receive points. I'm convinced he clicked an icon that stated Do Not Print Receipt. Bottom line, he asked me to insert my card again. I knew I didn't have enough for two tickets. So I said, " I just paid. '' He said, " No, you didn't. You owe {$12.00} and change now. '' I told him, that's because you guys just charged my card. He went against me again. So, I stepped aside, called my account, XXXX. The automated machine said my balance was {$0.00} So, now, I had to show physical proof. I clicked my XXXX  icon to log into my online account. Someone kept bumping me off my mobile internet and taking me back to my home screen. I couldn't believe the disrespect. Therefore, I stepped out of the theater, stood in front of XXXX XXXX, logged into my online Bank of America account, took a screenshot of my ledger. Then I walked back to the theater, and there was another Employee. I thought it was the same man, but he said he wasn't.So, I showed him that I got charged {$13.00} and {$1.00}. I asked him for my ticket. He chose to escalate the problem to his Manager XXXX. XXXX began to say that it didn't get charged or else a ticket would have printed out. She went against me at least 4 times. And she did not want to look at the online ledger. Finally, I picked up the vibe, " She really doesn't want you to go to the movies. She doesn't think you should be allowed to go to the movies ... ... '' And since this was all about one Category not agreeing a specific category, # 3, going to the movies on a Sunday, etc., I chose to pay cash for my ticket. She gave me a ticket to Auditorium 8. I left, but about 15 minutes later, I realized I didn't have a receipt for my purchase. So, I stepped out of the auditorium, walked up to XXXX on the " side '' of the counter and asked for my receipt. She then said, " You'd paid cash. There is no receipt. '' At that point I just couldn't believe another lie coming from her. So, I said, " Then take some of the receipt paper from the CC Terminal, and hand write a receipt. She asked me for my Ticket. I gave it to her. She jotted the information. Then she handed to ticket and receipt to me. By the end of the night, when I got {$1.00} was placed back into my account. Today is Monday, XXXX, and XXXX XXXX. EST, and {$13.00} has not been returned. XXXX alleged it never got charged, so it would be back in my account within 3 days. {$1.00} did get charged, and that was returned within an hour. Why didn't they do that with the {$13.00}? At the very end, I paid cash for my movie ticket because XXXX and XXXX other XXXX  XXXX  Employees alleged {$13.00} never went through. And it did. 

In conclusion, please review the attachments, and have the bank return {$13.00} because I was over charged for one movie ticket on XXXX. 

Thank You, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation