Consumer complaint received 2015-09-10
Company: STONEGATE MORTGAGE CORPORATION
State: NC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Stonegate Mortgage Bought out our Loan within XXXX Months of Buying Our Home, I have Battled XXXX off and on for XXXX yr 's. So I did not pay Much Attention to My Statements, We Put {$2500.00} a yr in an Escrow Account, With That Being Said, Property Tax and Insurance Comes to almost {$2000.00} a Yr, Ok, There should Be Money Left Every yr, there is not. We pulled up all the statements for the last 2 yr 's. And Turn 's out they are Taking the Money for Insurance, Which we did not sign for, are that is there excuse to keep the Money, and XXXX year they Put down USDA Fund, I paid My USDA fund when we first Bought the Home, Over {$2.00}, XXXX, The Beginning of the Year, it said I had XXXX in my Escrow Account, We put XXXX in it every month, I would like to know, Why it goes Up and Down every Month?? And Why the Extra Money every year is not Returned to me?? I also sent XXXX extra dollars one month to go on the Principle, They did not apply it to it, They held on to it. I also found a Lot of other people with the Same Problem as us, They are taking the Money out of the Escrow Account, XXXX XXXX, I had {$77.00} in my Escrow Account, XXXX XXXX I had XXXX in my Escrow account, My property tax Bill is not due until XXXX XXXX 2016, I had a beginning Balance of XXXX the XXXX of the year. and My insurance was paid, I have paid XXXX payments this year, XXXX XXXX. then XXXX x XXXX, Which comes to {$1700.00} then add the XXXX from the XXXX, Which comes to $ XXXX I still have XXXX payments to make this Year. Add XXXX x XXXX Comes to {$650.00}, So By the middle of XXXX, there should of Been {$2600.00} In My Escrow Account, Ok. Our Insurance Comes Due the Middle of the Year. We Switched Insurance Company 's. So they paid it XXXX, Which that XXXX is Right, XXXX, We canceled that Policy, Because there was a 26 % increase, and Homeowners Insurance is {$580.00}, That comes to {$1200.00} Ok that should of left a Balance {$740.00}, And with the XXXX payments coming in of XXXX, By the End of the year, there should be {$1300.00}. I still have to go over all of last Years Statements, But Just Glancing over them, they are the Same, Every Month going up and down, Instead of going up. My Property tax only went up {$12.00} for the Whole Year. Our home owners Insurance only went up a {$100.00} for the Year. They raised My Escrow Account XXXX a month, Which Total 's XXXX more a Year. Now when the Time comes at the End of the Year, There are gon na Say I do Not Have Money In my Escrow Account to pay the Property Tax 's. WELL, from My Calculation 's, I Should Only be {$110.00} Short!!! Because the Insurance Company Sent me Back the check for {$710.00} that was canceled, Oh Yes, They sent a letter Saying I should send it back to them, But Why Should I?? It was my Money, They still have over XXXX they took there self 's from this year, and they took over XXXX last Year, So I think they need to pay it back, And all the Other people that have Complains about them taking money from the Escrow Account 's. I will also Be sending a Letter asking That I will be responsible for paying My Own Insurance and Property Tax as 2016, That I wish to Cancel My Escrow Account, I Can not afford to Give MONEY AWAY!!! XXXX x XXXX = {$2600.00} a Year. My Tax and Insurance total 's {$2000.00} So Where is the Rest Of My Money Going???? But i did get some of it back this Year. Thanks to the Insurance Company!!!! Just Think how Many people are Losing Money, Because they Way there are doing. There getting RICH!!! While some of us have a hard time making Payments, Thanks for taking your time to Read this, I am seeking legal Advice, And if you no of anyone that would be willing to help, I am Open to it. Thanks again.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation