Consumer complaint received 2016-02-26
Company: PNC Bank N.A.
State: PA
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
In XXXX, XXXX I obtained a license from the XXXX ( XXXX ), located in XXXX. to travel to XXXX, XXXX for XXXX. I was planning to study in XXXX at a school run by XXXX XXXX XXXX XXXX located in XXXX, XXXX. 
The license is dated XXXX XXXX, XXXX. On XXXX XXXX, XXXX, I visited PNC Bank located in XXXX, PA where XXXX XXXX was instructed to process a money-wire transfer to XXXX XXXX XXXX XXXX located in XXXX, XXXX. The school in XXXX was coordinating the educational courses and fees for the studies that would be conducted in XXXX. XXXX XXXX listed the recipients ( XXXX XXXX XXXX ) as XXXX, XXXX. The money wire was to be transferred to XXXX, XXXX and there seems to be some confusion on the part of XXXX XXXX as to where XXXX, XXXX is geographically. I tried to correct XXXX XXXX, but obviously it was never corrected. I corrected XXXX XXXX and told him that the money should be wired to XXXX, that in any case XXXX XXXX was confusing the location geographically. XXXX XXXX submitted the money-wire transfer forms and while I was sitting in his office he received a telephone call from someone who then told him to ask me as to the nature of the money wire. At this juncture XXXX XXXX began to repeat to me questions from the unknown person on the other end of the telephone. I never talked to this person directly nor was I given the persons name or identifying information. I told the person, name unknown, on the other end of the telephone that I had a license to travel to XXXX for educational purposes, but, irrespective of my legal license to travel to XXXX, I was there in the office that day to effectuate a wire transfer to XXXX, XXXX ; and not to " XXXX, XXXX '', as XXXX XXXX had so wrongly indicated on the money-wire form.XXXX then assured me that he had made the necessary corrections changing the form from " XXXX, XXXX '' to " XXXX, XXXX.After the telephone call and at the close of my business with XXXX XXXX, I was given a receipt ( copy enclosed ) showing that the money wire was being sent to XXXX, XXXX. XXXX XXXX XXXX XXXX located in XXXX, XXXX contacted me in XXXX, XXXX and stated that they never received the money wire. During the month of XXXX and XXXX XXXX, I visited PNC Bank at least four times or more inquiring about the money wire that did not arrive in XXXX, XXXX. XXXX XXXX, told me that if I answered additional questions I could get my money back. I again told XXXX XXXX that the money wire was slated for XXXX. I reiterated to XXXX XXXX that I had an XXXX license. On XXXX XXXX, XXXX I received a telephone call from XXXX XXXX. XXXX XXXX telephoned me to give me an XXXX number for XXXX. XXXX XXXX advised me to call this XXXX number and tell them about " my situation. '' I repeatedly asked XXXX XXXX '' what is my situation. '' What do I say to XXXX? After repeatedly requesting the e-mail for the CEO of PNC Bank XXXX XXXX had her supervisor, XXXX XXXX to contact me. I again explained the case to XXXX XXXX and he told me that as soon as XXXX was mentioned, PNC Bank, had the right to withhold the funds. I reemphasized my license issued by XXXX. XXXX XXXX said that the employees at that level of PNC Bank would not have knowledge of the license requirement. I have enclosed the e-mails from PNC Bank. It was not until XXXX XXXX, XXXX that I received the information from a senior vice- president to contact XXXX and download the document for the release of blocked funds.My savings account was blocked on or around XXXX XXXX, XXXX therefore the Social Security Administration ( SSA ) could not deposit my social security check due XXXX XXXX. XXXX. I have asked repeatedly of six personnel at PNC Bank to unblock my acct.

Company response to consumer: Closed with explanation