Consumer complaint received 2016-10-12
Company: WELLS FARGO & COMPANY
State: MN
Product: Credit card
Issue: APR or interest rate

Complaint:
Good morning, on XXXX XXXX i went to wells Fargo bank because there was a car i wanted to buy it was a used car, XXXX of all before i went to the bank i called them before about a loan of {$4000.00}, they called me the next day which was XXXX XXXX to come to the bank and get the loan approved, so i went to the bank to sign for the loan, I XXXX of all ask them what the interest rate was, they said it was 11.240 % the payment was suposed to be {$130.00} for 36 months, on top of this loan they ran my credit and the credit score was XXXX so alone the line as soon as i finished with the signing of the paper, the banker who was attended to me said an idea. That my credit was really good, that i was aproved for 0.00 % for 15 months and i said that was a wise idea. the introductory fee was {$5.00} or 3 % of the amount of each balance transfer, whichever is greater for 15 months. He ran my credit and said im approved for the amount of {$8500.00} with 0.00 % APR. I said okay so he printed out the paper, then asked me to sign. He told me that once i received the card i should come to the bank to do the balance transfer. Then after so day i received the card in the mail, to activate the card, and then get to the back the same banker that attended to me, he called the XXXX number in the bank, he asked them about the card and confirmed that the card was indeed 3 % my mind was if it was n't what the banker said then i would not go through with the card but it was, so they did the balance transfer in the bank there to pay of the XXXX XXXX dollars loan, then after that i went home, the next 2 days i checked my online banking and saw that the loan was still balanced {$21.00} after i payed of the loan, the I called and payed off the {$21.00} after another 2 days i checked my online banking and find out that the same loan i already paid off had another balance of {$1.00} so i called then and they said it was their mistake and they 'll clear it off, then after that on the XXXX of XXXX i found out that the credit card that was supposed to be 0 % APR for 15 months not has an interest rate of {$51.00} and a payment due on the XXXX XXXX of {$230.00} Then i was concerned and i called the XXXX number again and they said that there was never a 0 % APR and the APR was 21 % i was like Really? And I told them i have all the documents stating it was 0 % APR and he told me to take it to the bank after that i getto the back and the banker took the paper from me and called the XXXX number on the credit card, and talked to them, After the banker had talked to them they Refereed him to page XXXX of that book that said if you have closed a credit card account with wells Fargo within 16 months you will not qualify for that card, I then told the banker how then did i qualify for this card with my credit score of XXXX and he said " oh i 'm sorry its my fault I did n't read that far to see all that '' then i said what are we gon na do call all the bank manager and get everybody involved for this mistake, then he said that even if he told the manager there is nothing they can do about it, but they could find a way to help by asking for another loan with a low interest to pay off this one since i have good credit, then i said ok fine then they ran the loan and told me they 'd give me feed back later so i went home, 20 minutes later they called me back and told me it was approved and i should come and sign again, so i asked on what Interest rate? he said 17 % then i said no way im gon na fight for this because i dont what someone to fall victim to this because it has been going on for a long, because if anybody lies to take somebody 's money or lure them into what he/she does n't want to do that 's fraud and this is going on in the back there. As a good citizen of the united states I wo n't allow for this to happen to anyone or me again, please carefully go through this story I have documents to backup

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief