Consumer complaint received 2016-12-01
Company: MARINER FINANCE, LLC
State: MD
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I spoke with the Branch Manager of Mariner Financial in XXXX, he spoke of helping me rebuild my credit. He then referred me to XXXX car dealers, XXXX being XXXX XXXX. 
When the Manager @ Mariner Finance thought I did n't go see XXXX Rep. XXXX he began to yell at me. 
Mariner Finance Manager called me on XXXX/XXXX/XXXX to tell me that I was approved for a XXXX XXXX XXXX with XXXX miles and that I had to hurry up see XXXX and bring the car up to him before his office closed. The call came approx. 
XXXX : XXXX. He wanted pics of the vehicle & additional bank statements at the last minute. The Old Squeeze Play last minute pressure. After signing the paperwork @ Mariner & then XXXX XXXX on a Friday after close of business. 
5 Days later the car 's engine light came on, I took it back, then the engine light returned along with the Traction Light, It stalled in traffic & jumped out of gear. It was never fixed. 
Revealed to be a burnt out transmission by Asst. Mgr @ XXXX in XXXX. Then the battery died. Now Mariner is saying they are NOT responsible & only finance cars. They want me to pay for a dead vehicle that 's been inoperable for 9-10 weeks. After review of my contract my Interest Rate is exceptionally @ 24 %. for 48 months. I had participated in a credit recovery program by purchasing a car with XXXX. XXXX in XXXX XXXX and had paid it off and got a XXXX from XXXX XXXX@4.9 %. I had purchased a XXXX Vehicle, a XXXX XXXX XXXX from XXXX and was 2 months away from the last payment when I re-financed with Mariner Finance. I was in an accident that totaled my car, and the XXXX XXXX XXXX Check was given to Mariner for over XXXX. Short about XXXX owed balance. 
Branch Manager then gave me a check for over XXXX to give to XXXX for the purchase of the XXXX XXXX XXXX which I had never been asked to drive a check anywhere in my history of buying XXXX cars, which I felt was a little weird I was also offered NO Gap Insurance, which I complained about but was n't given any reason why it was denied to me. 
I believe I have been part of a scam based on the following : A. Race B. Economic status C. Credit Status. In housing we have " Predator Lenders '' & along this corridor of XXXX there are Predator Lenders in Housing and I 've encountered 3 : XXXX, XXXX & XXXX that almost cost me my inheritance residential property in XXXX XXXX. Now I add to the list Mariner Financ XXXX & XXXX XXXX. In speaking with other XXXX in that area, they have warned me too late that XXXX XXXX is NO good. The Branch Manager who I complained to about the car stated : " You 're the only one who has ever had a complai nt. I believe this to be untrue & Mariner 's process of referring to what is a known unethical criminal warrants investigation. 
I want out of this unfair & unethical association. Car given back & the monies I 've spent : {$680.00} to Mariner for XXXX car payments refunded as well as the monies I 've had to pay for rental cars from XXXX for 7 weeks : {$1600.00}. 
This debacle & nightmare has cost me our XXXX XXXX due to paying unnecessary monies for rental cars. 
Thank You for your time & consideration! 
XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation