Consumer complaint received 2023-10-12
Company: Synovus Bank
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened without my consent or knowledge

Complaint:
Just received an email XX/XX/2023 via my personal email. Time Received Email : XXXX. 
Email Received : Synovus Dear XXXX, Thank you for opening a new Synovus Plus Checking account online. Here are some easy next steps to get your account up and running. 

Whats next If you chose to receive a XXXX XXXX Debit Card for this account, it should arrive in the mail in the next 7-10 business days. Please activate it immediately, using the directions provided. 
Set up your account online in XXXX XXXX, our easy-to-use digital banking experience thats available on the web and in our mobile app for your XXXX or XXXX phone. 
If you like, set up direct deposit in your account for your employer or other payor ( s ). Youll need the Synovus routing number XXXX and your full account number. 
Need assistance? Please call us at XXXX ( XXXX ) and well be happy to help. 

Welcome to Synovus Plus Checking With your Synovus Plus Checking account, you are guaranteed access to Synovus Plus Relationship program2 benefits, including : Preferred rates on savings accounts, money market accounts and CDs3 Competitive cash-back and bonus point rewards on credit cards4 Credit monitoring and identity theft protection services5 Plus Checking includes a monthly account fee of {$10.00}, which can be waived if youre a member of the military community6, or if you maintain a minimum {$10000.00} relationship balance with your personal accounts7, or have minimum {$5000.00} monthly deposits, or maintain a minimum {$500000.00} business relationship balances. 

Access My Documents If you have questions or if you did not submit this application, please contact us. 


Sincerely, Synovus Customer Care Important disclosure information Banking products are provided by Synovus Bank, Member FDIC. 

Please do not reply to this email ; this is not a monitored mailbox. You can contact us at XXXX ( XXXX ). 

The service marks and trademarks used in this email belong to their respective owners. 

Use of the My Synovus mobile app requires your mobile service providers data and /or text plan. Message and data rates may apply. 
The complete list of Synovus Plus benefits is available at : XXXX. 
Preferred rates on Personal Savings & Relationship Money Market accounts, and on personal Synovus CDs and IRAs. For CD/IRA relationship rate benefits, visit a local branch and talk with a banker for details. 
All credit cards, loans and lines of credit are subject to credit approval. 
Valid email address and separate enrollment required. 
If you are a member of the military community, stop by your local Synovus branch and present your military ID to waive the XXXX XXXX monthly account fee. 
See Synovus Plus Program Terms for details. Includes Synovus Bank and Synovus XXXX , XXXX ( XXXX ) assets held by our custodian, XXXX XXXX XXXX ( XXXX ). XXXX XXXX XXXX, XXXX. ( XXXX ) accounts are not directly included in relationship balance or monthly deposit calculations. XXXX customers in a Synovus relationship program will receive program benefits equivalent to customers with at least a {$500000.00} relationship balance. 
2023 Synovus Bank. All rights reserved. Synovus Bank, Member FDIC, XXXX XXXX XXXX, XXXX, GA XXXX XXXX XXXX Replied back via Email to : XXXX To Whom It May Concern ; I, XXXX XXXX , have not and DID NOT open an account with you. I do not know this bank. Received an email from you Thanking me for opening an account with you. This is NOT Correct. Please close out this account. 
I will be filling a complaint with the FTC, XXXX, CFPB, and local authorities. 
My Identity HAS BEEN STOLEN already multiple times. 

Close out this account and send me CONFIRMATION that it is Closed out.

Company response to consumer: Closed with explanation