Consumer complaint received 2023-10-24
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XXXX ) XXXX XX/XX/XXXX I deposited to my saving account ending # XXXX XXXX check # XXXX for {$1200.00}. And I proceeded to instruct PNC to transfer same amount at a later value date to another bank at PNC. The check was returned unpaid due to XXXX funds. 
This is the first time that one of my checks which was deposited via mobile banking returned unpaid, so unaware of the process I phoned PNC and was confirmed that the check would not be redeposited, and the wire transfer would not be executed if there are not sufficient funds to cover such. 

XXXX ) Thinking that my funds were uncollected at the other institution XXXX XXXX  XXXX XXXX ) where I had deposited a bank check for {$1200.00} ) I proceeded to write check # XXXX for {$1200.00} but again this was returned unpaid. 
XXXX ) I couldnt believe what was happening so to by big surprise realized that check # XXXX and # XXXX were not drawn on XXXX  XXXX XXXX but rather XXXX XXXX  where I keep a small balance. I was devasted when I realized my mistake. 
XXXX ) So, on XX/XX/XXXX I checked my balance at PNC and noticed an overdraft condition in my savings accounts immediately I effected XXXX internal transferred {$1000.00} from my checking at PNC a/c # XXXX to the overdrawn account. 
XXXX ) I looked at my balances now all my account were in positive. 
XXXX ) I was happy that the matter was now closed since all account were positive. 
XXXX ) Again, I wanted to make sure to have sufficient funds in my checking a/c # at PNC, XXXX from where I had just transferred {$1000.00} to cover the O/D condition of the savings ) I decided to make another mobile check deposited to cover one expected debit from PNC to pay my HELOC payments due for {$700.00} expected to be taken out on XX/XX/XXXX. This time I used check # XXXX still drawn on XXXX XXXX. ( I had sent an ACH transfer from XXXX  XXXX XXXX for {$1200.00} to XXXX XXXX  to make sure that there was sufficient funds ). 

XXXX ) This time there was sufficient fund at XXXX XXXX  to cover my check. Funds were fully available as per enclosed statement. ( # XXXX ) XXXX ) Immediately after the latest deposit I received a warning email from PNC that my balance was below {$10.00}. I was surprised since XXXX minutes before I had checked all my account and all reflected available balance way more than {$10.00}. 

XXXX ) Having worked in banking for more that 30 years I realized that PNC may have taken action to place hold on my accounts. But no communications were received. So, I phoned PNC and was told that the bank had taken steps to put a hold in the account and suggested I go to a branch and seen if they can help. 

XXXX ) I immediately went to the branch located at XXXX XXXX XXXX XXXX, XXXX, XXXX spoke to the XXXX XXXX, XXXX XXXX. He looked at my account and confirmed all accounts are now closed and that the decision is irrevocable and irreversible. I told the manager that I had several recurring ACH transfer and direct deposit s including the payment to my credit line of credit. He reconfirmed that the accounts are closed, ( # You are luck they didnt close your credit line of Credit he stated ). When these accounts are finally closed then you can come back, and we will see whether new account will be opened. 

XXXX ) Additionally, the decision to close your account was made at our corporate office and no one is allowed to talk to them not the customer nor the branch. 

XXXX ) I truly realize my big mistake of using the wrong check. In my opinion was and honest oversight. But I do undewrstand the bank position if they dont want my accounts so be. But I worked for a bank for over 30 years, and I was XXXX XXXX Operating Risk XXXX. Many times, we had to take action to close certain account for many reasons following XXXX directions. But we always asked the branch to provide their input prior to proceeding to close an account, XXXX ) I am surprised the PNC did not make an attempt to contact me so I could have explained my oversight. 

XXXX ) I take fully responsibility for my error, and I have already made arrangements to move all my ACH and direct deposits. I also already instructed XXXX  XXXX XXXX to make the payment due under my HELOC and XXXX will now make all future payments to the HELOC. ( # XXXX ). 

XXXX ) I dont expect PNC to reverse their irrevocable and irreversible account closing decision, but I wish they would notify in writing in writing about their decision and suggest they inform their customer timely in these cases. Because if the continue such practice it could be viewed as unfair and deceptive practice. 

XXXX ) Being a customer over XXXX year I would have expected some type of engagement from corporate or the branch prior to taking such drastic actions. 

Sincerely- XXXX XXXX

Company response to consumer: Closed with explanation