Consumer complaint received 2015-10-06
Company: U.S. BANCORP
State: MN
Product: Credit card
Issue: Other

Complaint:
XXXX XXXX, XXXX I was entered into an illegal leasing situation by XXXX XXXX XXXX 's XXXX XXXX XXXX 's ) fraud. 

XXXX XXXX 's fraud led to the processing of XXXX transactions for the amounts of {$75.00} and {$5400.00} that were charged to my U.S. Bank XXXX XXXX Credit Card. 

I notified U.S. Bank and XXXX Cardmember Services of the fraudulent nature of these XXXX transactions on XXXX XXXX, XXXX and received written confirmation that XXXX XXXX XXXX XXXX Cardmember Services had been notified of the fraudulent nature of these XXXX transactions no later than XXXX XXXX, XXXX. 

XXXX XXXX, XXXX I received written notification from XXXX XXXX that XXXX Cardmember Services was unable to assist me in " resolving this dispute '' / preventing the consummation of XXXX XXXX 's fraud. XXXX in XXXX 's Cardmember Services informed me on XXXX XXXX, XXXX that it had been entered into XXXX XXXX XXXX ' system that the " merchant '' / XXXX XXXX had reimbursed me. 

XXXX XXXX, XXXX I provided XXXX Cardmember Services and XXXX XXXX with a detailed explanation of why these XXXX transactions were fraudulent, including the fraudulent lease I had with XXXX XXXX and signed notarized testimonies from XXXX individuals who were also defrauded by XXXX XXXX with the same fraudulent lease. Included in these testimonies is the fact that XXXX XXXX refused to supply us with our refunds. 

Since XXXX XXXX, XXXX I have contacted XXXX Cardmember Services and XXXX XXXX periodically and provided them with additional written documentation pertaining to the fraudulent nature of these XXXX transactions, including : an NYPD police report, filed on XXXX XXXX, XXXX, and a New York Small Claims judgment against XXXX XXXX, secured on XXXX XXXX, XXXX. 

XXXX XXXX, XXXX XXXX credited the full amounts of each of the XXXX fraudulent transactions directly to my U.S. Bank XXXX XXXX Credit Card after reviewing the same exact materials that had been provided to XXXX Cardmember Services and XXXX XXXX The XXXX transaction credits were completed on XXXX XXXX, XXXX. 

XXXX XXXX, XXXX I discussed with XXXX Cardmember Services the XXXX transaction credits from XXXX, and I was told by XXXX of XXXX Cardmember XXXX that I would be contacted by my case representative soon in regards to relief for interest charges that were incurred on the XXXX fraudulent transactions from XXXX XXXX, XXXX until XXXX XXXX, XXXX. This relief must be granted to me so as to prevent XXXX from profiting from iniquitous business, including its lack of competent advice provided to me by its representatives, namely XXXX XXXX, and the hardship that XXXX Cardmember XXXX and XXXX XXXX have knowingly created for me and profited from as a result. 

Today, XXXX XXXX, XXXX, I called XXXX Cardmember Services again because my case representative has still not contacted me. A representative for XXXX Cardmember Services informed me today that my case representative decided XXXX Cardmember Services will not grant me relief for interest charges on the XXXX fraudulent transactions for the period of XXXX XXXX, XXXX to XXXX XXXX, XXXX because " they were valid charges. '' I was told by the XXXX Cardmember Services representative today at XXXX that I can expect a call from my case representative 's supervisor in regards to my case representative 's decision within XXXX to XXXX hours. 

I submit that the charges on these XXXX fraudulent transactions on my U.S. Bank XXXX XXXX Credit Card are not valid because such charges would not have been incurred had it not been initially entered into XXXX Cardmember Services ' system that " the merchant '' / XXXX XXXX had reimbursed me and additionally that this information had not been corrected anytime proceeding when I contacted XXXX Cardmember Services and XXXX XXXX and provided them with indisputable written documentation stating otherwise.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief