Consumer complaint received 2021-01-05
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo deposited my check into wrong account according to land lord. Wells fargo is not responding to my bank XXXX XXXX  to resolve issue. Check was payable to XXXX XXXX account number XXXX at wells fargo on XX/XX/XXXX two checks were deposited XXXX and XXXX only XXXX went to his account. XXXX was with drawn from my account and not credited. wells fargo need to return my money. {$1500.00}. 
Please respond to my bank. I have filed a fraud complaint. You have stolen my money! I am going to pursue small claims court. This is not going away. I will file a complaint with the XXXX  next. I want my money back! I had to pay an additional month of rent dt this. Or prove it went to the correct account! I am out XXXX dollars that I worked for ... Wells fargo ... you are stealing. I will call radio stations .... I am not going to drop this, the sac bee and I'm a XXXX  ... I am going to contact the XXXX  XXXX  ... I am not going away. It should not take so many complaints to get my money. Thieves. Respond to my bank if you have nothing to hide. My bank has the proof of canceled checks. You messed up and need to take responsibility. 

Last response from from XXXX. 


XX/XX/2020 XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Re : XXXX  XXXX  XXXX  case # XXXX Dear XXXX XXXX : We are responding to your recent correspondence filed with the XXXX XXXX XXXX  ( XXXX  ) regarding your recent experience. We appreciate the opportunity to provide additional information and clarification. 
Wed like to extend our apologies for any inconveniences this matter may have caused. Our goal is to provide products and services that are easy to use and to always create a positive banking experience for our customers. We regret any instance we may have fallen short of these goals while working with you. 
Please understand, you will need to reach out to Wells Fargo to file a claim for the checks, as they were made out to and deposited into the wrong account at that bank. XXXX XXXX  has attempted to reach out to Wells Fargo on your behalf regarding this issue but was unsuccessful, as Wells Fargo needs to work directly with you, the account holder at the institution where the error occurred. We apologize for any confusion surrounding which institution should file the claim. 
Regarding the customer service you received at the branch, we are more than happy to research and provide additional clarification ; however, we would need to know more specific details, such as the date and name of an employee. Please submit your request with specific question ( s  ) in writing to : XXXX XXXX  XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, MN XXXX We again regret any frustration or inconvenience this may have caused and hope the information contained in this response is helpful. If you have further questions, please contact XXXX XXXX  XXXX Customer Service at XXXX ( XXXX ) where representatives are available to assist you seven days a week. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Customer Service

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief