Consumer complaint received 2017-10-18
Company: Concord Servicing Corporation
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
See XXXX XXXX Response At Bottom - XX/XX/XXXX Dispute Concerning XXXX XXXX XXXX XXXX XXXX XXXX  Reporting On My Credit Report There was a hostile management take-over at XXXX XXXX XXXX timeshare location in XXXX, TN. a couple of years ago. The new management company advised me and my family that the prior management company was not licensed to manage timeshare projects in the state of Tennessee. The new management company gave us the option to withdraw or opt out of our timeshare interval. We exercised our option and opted out. 
The prior management company later regained control of XXXX XXXX XXXX management and a class action suit was filed. We joined the class action lawsuit. A negative report was placed on my husbands credit report, which was later removed when we advised the reporting agency about the circumstances and the class action lawsuit. 
Now, several years later, a negative report has been placed on my credit report. We have paid in full for each timeshare interval we used at XXXX XXXX XXXX. We do not owe any additional money. XXXX XXXX XXXX has continued to charge our closed account for each interval since we opted out of the timeshare. 
This negative report needs to be removed from my credit report. I have filed a complaint through XXXX. XXXX XXXX falsely indicates the report is accurate and refuses to remove the incorrect information from my credit report. 



Company 's Response XX/XX/XXXX Good afternoon : Thank you for bringing this matter to our attention. Please know that XXXX XXXX is a completely independent, third-party collection agency providing services for XXXX XXXX XXXX. XXXX XXXX provides these services to its clients within the guidelines of all state and federal laws and regulations. On receipt of XXXX XXXX complaint XXXX  requested verification from XXXX XXXX HOA that the records in our system are factually correct based on the circumstances included in XXXX XXXX complaint. As part of the validation of the debt, XXXX XXXX HOA provided XXXX a copy of the warranty deed  signed by XXXX and XXXX XXXX on XX/XX/XXXX. As part of their investigation, XXXX searched the XXXX county records in Tennessee and indicated the deed is still in the XXXX name. This verification is being provided to XXXX XXXX. The information XXXX XXXX provided to the credit reporting agencies is based on the information in our system. This information has been validated by XXXX XXXX. While our agreements with the credit reporting agencies preclude us from removing factually correct information, we will notify the bureaus in our next file transmission that the information is disputed by XXXX XXXX. XXXX XXXX HOA has no record of any opt out options offered by the Management company. Finally, Should the XXXX have documentation to the contrary, we respectfully request they forward this information to our attention and we will reopen our investigation. Sincerely, XXXX XXXX Compliance Manager XXXX XXXX Response XX/XX/XXXX This investigation is not closed. XXXX XXXX Compliance Manager XXXX XXXX XXXX has completely avoided responding to the issues of my complaint. The only information XXXX XXXX has provided is the assertion that the deed to the timeshare interval previously owned by my husband and myself has not been transferred back to XXXX XXXX XXXX. XXXX XXXX information only confirms the allegations made during the XXXX to XXXX multitude of e-mails between the first management company and the second management company that was sent to timeshare interval owners, asserting that there was negligence, mishandling of information, fraud and improper licensing of the first management company. 
Now, 3 to 4 years later, XXXX XXXX asks for documentation of these events. Does XXXX XXXX keep e-mails for 3 to 4 years after an issue is assumed to be resolved? I think not. XXXX removed the negative report from my husbands credit report on XX/XX/XXXX. This is clear evidence that the issue occurred and was resolved. You can not remove negative information from my husbands credit file and then report the same negative information on my credit file years later. 
XXXX XXXX advises that XXXX XXXX XXXX is currently managed by XXXX XXXX HOA.  Apparently the management has changed for at least a third time since our experience. Obviously the first or second management companies did not complete our Opt Out request and XXXX XXXX has no information about an issue back from XXXX. 
Please be advised that I will not be held hostage between multiple hostile management companies and the negative information on my credit report is unacceptable. In addition to filing an additional complaint with the Consumer Protection Agency, I am contacting the Attornies General of South Carolina my home state, Tennessee the state XXXX XXXX XXXX is located and Arizona the state XXXX XXXX is located. I am also filing a complaint with the Tennessee Real Estate Commission, asking them for a full investigation into this matter and the proper licensing allegations that were reported during XX/XX/XXXX. I am also pursuing legal advice from my attorney, to discover all avenues of relief available to me in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation