Consumer complaint received 2017-06-01
Company: CITIBANK, N.A.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XXXX XXXX, 2017 reviewed my Citi / AAdvantage Platinum Select World Elite credit card online statement and found multiple unauthorized charges made in a 2 day period. Immediately called the credit card company and reported the activity. Was told the card would be cancelled, new one overnighted to me and charges reversed pending investigation within 3 days. Possible XXXX XXXX  connection, as the card was enrolled without my knowledge the day of the fraud. XX/XX/XXXX, had not received new card, called to check on tracking info. was told they do not overnight cards and it would be 10-14 days. XX/XX/XXXX, received email that my new card was enrolled in XXXX XXXX. This was fraudulent and I called and cancelled the new card although it had not been received yet. Continued to call every 3 days to find out why no reverse on the charges had occurred. Most calls they did not seem to have account of my report although they could see I had cancelled cards. Continued to be told it takes 3-5 days for credit to show. Closed the accounts all together. They stated if I would keep the account open they would give me 1.9 % and credit on the fraud in 3-5 days. I closed accounts Have called every few days with no resolution or information to the fraudulent charges. The amount is still showing as due on my account and I am accruing interest. XX/XX/XXXX called and finally spoke to someone who said nothing could be reversed until I filled out a form which should have been mailed to me. I informed them it had not and they said it was on the way and would be received by XX/XX/XXXX. The form has not arrived and called today, XX/XX/XXXX and was still not connected to anyone who seemed to have knowledge of the complaint and fraud. they still do not have all the correct disputed amounts and have put a legitimate charge in dispute which is causing me issues. Amount and description of fraudulent charges : XXXX '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXX TO XXXX : XX : CLASS : XXXX : STOP : XXXX XXXX  TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX  TO XXXX : DL : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXXL XXXX XXXX : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : DL : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX TX NAME : XXXX XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX TX NAME : XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX TOTAL {$330000.00} in Fraudulent Charges

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief