Consumer complaint received 2015-06-18
Company: REGIONS FINANCIAL CORPORATION
State: MS
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
On the night of the XXXX of XXXX my account with Regions bank was in the positive. I got paid on the XXXX I started transferring funds on the morning of the XXXX and my trans action were already out of my account which was approximately XXXX. It XXXX I had a XXXX with my XXXX. At XXXX she was done with my nails. The only reason I remember that time was because I had a XXXX appointment with the dealership to have my vehicle serviced. At that point she which is my XXXX girl took my card to swipe for my transaction and my card The only reason I remember that time was because I had a XXXX appointment with the dealership to have my vehicle serviced. At that point she which is my XXXX took my card to swipe for my transaction and my card was declined I looked at the car kind of strange because I know when I left the house I had a balance of {$150.00}. So I then gave her a different card to pay for the transaction at that point on my way to the dealership I looked at my account and saw that my account was $ XXXX and some change so I ' then transferred {$68.00} even into the account to bring the account into a positive balance which at that point around XXXX my account was in the positive XXXX some cents. once I got to the dealership I again got online at the dealership and saw that my account again around XXXX was in good standings. On the XXXX I got a text message on my phone stating that my account was in the positive on the XXXX which is today I got a text message about my account saying that my account was on the XXXX I got a text message on my phone stating that my account was in the positive on the XXXX which is today I got a text message about my account saying XXXX in the negative which could not have been right. So I then called customer service spoke to a young lady then asked to speak to a manager the manager I spoke to was XXXX XXXX she stated that my account was correct as I explained to her it was not I had the pictures to show heart and that she could even research it by contacting the credit card department to see what time I swiped my card and she could contact the online department stated that my account was correct as I explained to her it was not I had the pictures to show heart and that she could even research it by contacting the credit card department to see what time I swiped my card and she could contact the online department and see what time I went on to transfer the funds into my account and the last time that I checked it. The overdraft fees that they are trying to charge me are incorrect again as I stated I transferred the funds and my balance was in the positive 20 some cents. along with them charging me the overdraft fees XXXX XXXX hung up on me which is not good customer service either and especially not one that a manager should take. I am not disputing that my account was in the negative on the XXXX when I am stating is that I put the funds in there at XXXX and brought my account and the positive so I never should 've gotten an overdraft fees. I am not disputing that my account was in the negative on the XXXX when I am stating is that I put the funds in there at XXXX and brought my account and the positive so I never should 've gotten an overdraft fee.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief