Consumer complaint received 2015-04-29
Company: CITIBANK, N.A.
State: DC
Product: Debt collection
Sub-product: Credit card
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I received a call from a man whom phoned my place of work and told me that I would be served court papers at my job and wanted to know if I will be onsite between the hours of XXXX and XXXX the next day and wanted to confirm my workplace address. The initial caller did not disclose the nature of the case but said that it was a civil case against me on behalf of XXXX XXXX XXXX. He provided me their contact number XXXX XXXX ) and case ID # and asked that I give the law firm a call to find out the details of my case. The caller ID registered " XXXX XXXX. '' I initially thought this was a legal matter related to my job so I phoned my manager and my manager contacted my company legal department. Upon hearing back from my manager I was told that my company legal department contacted XXXX XXXX XXXX, and the case was a civil case, unrelated to the job and may be financially or personally related. I received another call, in which the caller ID registered " anonymous '' at my place of work within an hour of receiving the XXXX call. The woman said her name was XXXX XXXX calling on behalf of XXXX XXXX XXXX. She said that I owed $ 28K on a Citibank credit card with a principal balance of $ 12K and that her company was going to take me to court if I did n't settle the account as soon as possible. She said they could offer me a settlement deal due to financial hardships if I was willing to settle the debt today or pay what I owed or they will contact my company to take the money directly from me. I told XXXX XXXX that I did not want to receive calls at my place of work and XXXX XXXX began yelling and telling me to pay my debt or XXXX XXXX XXXX legally have the right to go through my job to get the money I owed and they legally have the right to contact me at my job because of the large amount of money I owed. XXXX XXXX then asked me to provide them with a cell phone or alternative number in exchange for the work calls to stop. I refused and XXXX XXXX continued to rant threatening legal action. I told her I would call XXXX XXXX XXXX. back and XXXX XXXX commanded me to call her back in an hour and ended the call. I then received a XXXX call about 1.5 to 2 hours later from a woman from XXXX and XXXX stating her name was XXXX XXXX, but same voice as previous call. The caller ID registered " anonymous. '' XXXX XXXX yelled at me and told me that I did not call her back in an hour like I promised. I told XXXX XXXX that I did not want to receive calls at my place of business and that she is harassing me. XXXX XXXX continued to yell and threaten to contact my company to have money taken from my check and given to " her client. '' She continued to yell at me stating that XXXX XXXX XXXX had the legal right to contact me at my job. XXXX XXXX was informed that I was ending the call and I hung up the phone on her while she was yelling and issuing threats to take me to court and contact my company to garnish my wages. I have never given XXXX XXXX XXXX my work number and never made direct contact with this firm prior to the day they called my place of employment. I have also never received any written communication from XXXX XXXX XXXX and I have not received any calls or correspondence from Citibank in at least five years prior to receiving these harassing calls from XXXX XXXX XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation