Consumer complaint received 2022-09-23
Company: HW Holding, Inc
State: KS
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Date XXXX On this day I contacted Hunter Warfield a debt collection agency ( XXXX ) XXXX Address XXXX XXXX XXXX XXXX XXXX, FL XXXX says I owe debt in the amount of {$4500.00} to XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX TX XXXX Phone number is XXXX. We have talked to them on several occasion to dispute this debt. I was not properly notified by XXXX XXXX XXXX  located in XXXX TX as proof of debt or any type of notification of debt to my address. They sent me to collection agency called Hunter Warfield without proper notification to me or given 30 days to dispute this debt prior to being sent to a collection agency. Contacted XXXX XXXX XXXX  and they stated they could not talk about the debt since it has been moved over to collections. Again, no verifiable proof of debt in the amount of {$4500.00}. 

On XXXX XXXX I spoke with someone at Hunter Warfield asking for verifiable proof of this debt in writing with pictures, itemized invoice of work, labor cost for parts and they did not provide that information to me in writing within 30 days and have continued to pursue the debt they say I owe without the requested information. On XX/XX/2022 I spoke with Hunter Warfields agents/representatives, and they were rude, and non-compliant with my request and what I had requested on XXXX XXXX. The representatives names are XXXX XXXX and XXXX XXXX. Their justification of notification was sent via e-mail with an email that does not identify Hunter Warfield. The e-mail that was used was XXXX. In the tag line it states you have an encrypted message that was sent on XXXX XXXX, which is way past the date of 30 days of verifiable proof, which was not what was asked from them we asked of this to be in writing by mail not by e-mail. This is not proper notification of debt or what I had requested from them. I wanted hard copies from XXXX  XXXX XXXX  located at XXXX XXXX XXXX XXXX, XXXX TX XXXX with proper invoices, pictures of alleged work, details invoices of products that was used, and yet it was not provided by Hunter Warfield as requested within 30 days of XXXX XXXX. 

XXXX XXXX XXXX  in XXXX TX failed to properly notify of debt prior to sending to a debt collection agency and never received a bill in my name to my address. Hunter Warfield failed to send proper notification of debt and items requested by mail, not by email within 30 days of items that were requested. There for I feel the debt to be absolved by XXXX XXXX XXXX and Hunter Warfield as they failed to send proper notification of debt, improper reporting of alleged debt to the credit bureaus. There for resulting both agencies to be in violation of the Fair Debt Collection Act XXXX XXXX. 
Hunterwarfield I also believe used deceptive collection practices by using an e-mail address that does not include their identity in pursuit of un fair and deceptive practice of collection and notification in an attempt to collect a debt, which make them seem as if they purposely do this to say the contacted the person who they are trying to collect a debt from, which they know that the e-mail they used does not represent their agency in any way shape or form or identify who they are. 

Let me reiterate the fact that there was no notification of original debt from XXXX XXXX XXXX of debt sent to my XXXX XXXX or verifiable proof of debt not sent to me in my name to my address located at XXXX XXXX XXXX, XXXX  XXXX, Kansas XXXX. XXXX XXXX XXXX sent me to a collection agency when they did not in no way shape of form deliver proper notification to dispute any charges, before they decided to do improper reporting and send to collection agency which is a clear violation of my rights under the Fair Debt Collection Act. 

Hunter Warfield ( XXXX ) XXXX Address XXXX XXXX XXXX XXXX XXXX, FL XXXX failed to use proper notification and verification of debt as requested and used deceptive practices by using an email for notification using an e-mail address that does not identify who they are and when the items were requested to be in writing withing 30 days. 

I feel that both companies are in violation of the Fair Debt Reporting Act and there for the debt should be removed from my credit reports and absolved immediately.

Company response to consumer: Closed with explanation