Consumer complaint received 2015-08-01
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Credit card
Issue: APR or interest rate

Complaint:
To Whom It May Concern, Good morning. Please, I am seeking help with inquiring into a balance that has become outstanding with the company Capital One. 
I opened this account 14 years ago in XX/XX/XXXX. It was my very first account to begin a credit history and this during my enrollment into college. I have diligently paid on this account and never in any lien for 14 years. I have already paid off the student loans years ago because their interest practices were subsequently fair. 
I have opened other accounts over the years ( car insurance, other emergency credit cards, etc. ) All United States companies. Every other interest-based company I 've ever dealt with in United States has, following my establishing a good payment standing, automatically lowered my variable-interest rates ( not my credit limit ) or continued seeking ways to offer me waived potential fees ( such as removing inflated operating fees ), to reward my good payment history, help pay principal and keep me as a customer. They would seemingly also do these so their federal and consumer-protection practices remained compliant. 
During all these events, I have never once for 14 years, been offered any reductions or adjustments or anything offered from Capital One. I understand it was my first card years ago. But, the APR is not fixed. Interest raised the principal to the point where I could not easily transfer the balance years ago. I then tried to stop the card. The majority of my current balance with them is purely, once again, interest. I have not encountered this with other non-fixed APR-based companies. Over {$1000.00} from multiple interest and other fees accumulates every 11 months for years now. Although, I had never made lengthy late payments to warrant it and maintained a XXXX FICO score all years leading to this. 
Please see then also attachment. The balance reflects not the small total purchases made with this card annually, but reflects totals largely derived from interest. 
The only reprieve came when current federal administration stimulus plan lowered and capped rates on existing accounts following the banking, automotive and housing bailouts of recent years. But, it was short-term. The administration 's regulations on banking expired ( seemed not more than 6-9months ) and the interest rate resumed. 
So, please I would request assistance because I do not know how to address the matter. Thank you. Please, I would like to inquire for any help checking into the matter, especially ( but not limited to ) of certain interest policies with the company Capital One. Thank you so much for any help you can provide. 


Best Regards, -Name omitted as per request of CFPB-P.S. The account is outstanding. Otherwise, I have XXXX liens or outstanding debts. The college loans paid off in-full all-closed. I financed then also a home since XX/XX/XXXX with XXXX XXXX 30 yr fixed-3.75 %. I have XXXX unpaid property tax, XXXX other unpaid home utilities, zero unpaid federal & state income taxes, zero arrests, zero unpaid parking tickets, etc. But, I have, once again, paid capital one interest ongoing 14 years. I have n't, in other words, had ongoing issue in all my personal and credit life with any but this ONE card. Please freely review my credit background to verify this information I 've given. Thank you, once more, so much for any help you can provide.

Company response to consumer: Closed with explanation