Consumer complaint received 2023-07-01
Company: CrossCountry Mortgage LLC
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/2023 XXXX XXXX Loan # : XXXX Subject : Request for Restitution and Resolution of Credit Reporting Issues Attention : CFPB, Cross Country Mortgage/XXXX XXXX This case is not closed. Refer to CFPB complaints : XXXX, XXXX, XXXXXXXX XXXX XXXXXXXX I am writing to address the recent and ongoing issues that have significantly impacted my financial stability and well-being due to the continues and unacceptable business practices, inaccurate and detrimental credit reporting practices carried out by Cross CountryXXXXXXXX XXXX Your internal operation continues to be inconsistent and your late payment report to the credit bureaus inaccurate. 

Your apology, deemed sincere, does not alleviate the financial and emotional burden this is creating on me and my family. 

The detrimental effects caused by the company 's inaccurate credit reporting practices have had a profound and lasting impact on my credit stability and financial well-being. The negative consequences, including the negative impact on credit score, difficulty in obtaining loans, higher interest rates, limited access to credit, strained relationships with other creditors, emotional stress, and anxiety, missed financial opportunities, and difficulty rebuilding credit, can not be ignored or downplayed. 

Therefore, I am seeking restitution for the damage caused to my family 's financial stability and well-being, considering the extensive amount of time it has taken to resolve this issue and the continuing effect of your companys poor business practices. 

Despite the attempt for a correction made by your company, I am deeply concerned that inaccurate reporting to the credit bureaus continues, further damaging my credit standing ( see attached ). This continuous and erroneous reporting has had a detrimental impact on my credit relationships and has resulted in significant opportunity costs for me and my family. The consequences have been devastating, leading to a setback in our overall family financial situation. 

What troubles me even more is the fact that after receiving a letter from your company on XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX Department, stating that my account was current, you continued to report late payments. This inconsistency raises serious questions about the reliability and accuracy of your business practices. 

Furthermore, in your current letter dated XX/XX/2023, you mention that my account was updated accordingly on XX/XX/2023, and that my loan is reflected as current. 

However, I have attached credit reports that clearly show a XXXX late payment being reported, resulting in poor credit scoring. 

This inconsistency raises serious questions about the reliability and accuracy of your business and credit reporting practices. To no surprise, Better Business Bureau reviews proof dissatisfaction from many other customers who are experiencing similar effects when dealing with your companies. ( See attached ) I want to emphasize that at this stage, further apologies from your company are not sufficient to remedy the effects of Cross CountryXXXX XXXX poor business practices. The damage inflicted upon my financial stability and overall well-being is substantial and can not be overlooked. I urge you to take immediate action to rectify this situation. 

Therefore, I am formally requesting that you : Provide a detailed explanation for the inaccuracies in credit reporting and the reasons behind the late payment reports, despite the assurance of my account 's status in your letter dated XX/XX/2023. 
Take immediate steps to correct the inaccurate credit reporting with all relevant credit bureaus and ensure that my credit history reflects the true and accurate information. 
Offer restitution for the financial losses and damage incurred because of the inaccurate reporting and its impact on my credit standing and financial well-being. 

I expect a prompt and thorough investigation into this matter, and I request that an XXXX XXXX handle this case to ensure a fair and timely resolution. It is imperative that you address these issues with the seriousness and urgency they deserve. 

I look forward to your prompt response and a satisfactory resolution to this matter. Please understand that if no satisfactory resolution is reached, I will be compelled to explore all available legal avenues to protect my rights and seek appropriate compensation for the damage incurred. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation