Consumer complaint received 2016-06-18
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card
Issue: Rewards

Complaint:
Dear Sir/Madam : I wrote the following letter to Chase through their online submission system about a week ago and did not hear back from Chase at all. 
" I opened a XXXX card with XXXX bonus offer and after receiving the card within a week or so I received a better offer - spending {$3000.00} within the first three months and get XXXX bonus miles. I contacted Chase immediately to see if Chase could honor this offer and I was guaranteed to received the additional XXXX bonus miles after spending {$3000.00}. I called on XXXX XXXX, and the first customer representative refused to do so giving the reason that the XXXX offer charges a {$95.00} annual fee at the beginning and Chase can not make that charge anymore. Due to that technical difficult, Chase can not honor the additional XXXX miles. I argued with him to see if there anything else he could do for me since I was guaranteed by Chase to receive the additional XXXX miles. He brought his manager in line and discuss this issue. However, according to the manager, the reason Chase can not honor this offer is because XXXX XXXX will not honor this offer since it is a promotion offered by XXXX. And she said she would like to give that XXXX miles to me if it is decided by Chase. I asked her is there any other alternatives Chase can do for misleading me, such as waive the next annual fee, and she said a straight " NO ''. I contacted XXXX XXXX immediately ( original email from me and response from XXXX XXXX in the following ) and the reply I got is Chase is responsible for the additional XXXX miles. I called Chase on XXXX XXXX again and the customer representative just told me she was told to tell customer " NO '' for this situation, meaning Chase does not honor this offer. I am very frustrated and disappointed by all of the different and contradictory answers received from Chase. Initially I was promised by Chase to get these additional XXXX miles and later I was refused by different reasons from different people at Chase. Nothing is consistent with Chase. And most of the service regarding this situation I received was rude, the customer service is not paying attention to what 's going on with me and only offers " NO '' to me. I have been a loyal and good customer with Chase for years and I feel like I am fooled by Chase completely! '' I could have used other credit cards to make my purchase instead of spending more than {$4000.00} on this Chase credit card in two months. 
Thank you for looking into this and I really wish Chase could be responsible for the mistake they have made. 
-- -- -- -- -- -- -- -- -- -- -- -- Original Reply from XXXX -- -- -- -- -- -- -- -- -- -- -- -- Dear XXXX, Thank you for writing and we apologize for any inconvenience. 
The bonus miles that you 'll receive is based on the offer you have signed up for. In case you receive a better offer, it will be the discretion on Chase to honor that offer. In line with this, please call Chase for further assistance. Please use the phone number at the back of your credit card XXXX. 
We appreciate you taking the time to contact us. 
Regards, XXXX Service Center

Company response to consumer: Closed with non-monetary relief