Consumer complaint received 2022-02-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
My name is XXXX XXXX i was subleasing with My roommate ( co applicant ) on account having issue with so my roommate had started having financial hardship due to his health/COVID 19 at the time we came to mutual agreement i would take over responsibility for house payments and Bills but being i wasn't on lease the owner of home was not taking payment from me so we had decided to open a joint account with sole purpose of paying rent monthly being that was how the owner preferred anyhow later I myself had hardship and could not make payments so I applied for Rental Assistance for hardship due to COVID 19 i was granted {$12000.00} dollars so I deposit the check in the already open joint account With my roommate which by this time we had a fall out anyhow my ex roommate had went to bank made a withdrawal for {$9000.00} dollars i had found out and advised him to return the money Which eventually he did but made a claim of fraud stated that he did not authorize the joint account to be opened so Bank of America put a freeze on Money and account telling me they needed to do a investigation and if nothing comes up I will be given my money back at that time they also advised me to open another account in my name so they could transfer my money which I did I also had reached out to the organization I received the check from asking if there was anything they can do do help me get my money which at that point they had explained that initially when I made deposit and they released it/ clearing the check they no longer had any say so on money because then it becomes mine so being that nothing fraudulent had been done with account i waited for one month for bank to investigate When they made decision to close account i had. Received a letter stating that they decided to close account and remaining money will be mailed to me i then called bank to confirm and they had said NO they are not in mailing me money that I in fact will not get my money back and would not give me reason so at this point I went personally to my branch with documents in hand of proof paperwork on how I received that check including w-9 i had filled out and signed thinking now they would believe that there is nothing illegal or fradulent with the money I had spoken to Bank manager and we both had called customer service together which he mentioned to customer service he would like to help me in getting my money returned and he had no problem faxing documents I had taken in to prove the money is legitimately mine long story short i still don't have my money back and no explination as to why because of this i have become homeless along with my XXXX year old son i was given the money for rental assistance and have not paid rent because of bank of America holding my money hostage with no justifying reason other than claim made by a roommate i fell out with nothing was done with account nothing they could prove I made illegal transactions at this point i am desperate to get money so I can get housing for me and my son i have no home or money to do so I was fully depending on the money for that and Bank of America will not return or give reason why I feel they have robbed me of my money I feel it is their fault I and my son are homeless I need help with issue please my name is XXXX XXXX XXXX D.O.B . XX/XX/1980 EMAIL ADDRESS IS XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief