Consumer complaint received 2023-04-10
Company: Experian Information Solutions Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the inaccurate information that has been reported on my credit report by XXXX XXXX with account number XXXX. According to Experian, I was 30 days late on XX/XX/XXXX, but I have never missed a payment on this account. Additionally, Experian mentioned that the payment status is due 150 days, but I have never received any notification from XXXX XXXX regarding this due 150 days account, nor have they provided any paperwork to support this claim. 

I believe that XXXX XXXX has violated several provisions of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ), which include : FCRA - Section 623 ( a ) ( 2 ) - This provision requires that credit reporting agencies maintain reasonable procedures to ensure that the information they report is accurate. XXXX XXXX may have violated this provision by reporting inaccurate information to Experian regarding my payment history on the account. 

FCRA - Section 623 ( a ) ( 3 ) - This provision requires that creditors notify consumers in writing before reporting negative information to a credit reporting agency. XXXX XXXX may have violated this provision by failing to provide me with written notice of the delinquency on my account before reporting it to Experian. 

FACTA - Section 612 ( a ) - This provision requires that creditors provide consumers with notice of their right to a free credit report after they report negative information to a credit reporting agency. XXXX XXXX may have violated this provision by failing to provide me with notice of my right to a free credit report after they reported negative information to Experian. 

XXXX XXXX XXXX XXXX has reported to both Experian and XXXX credit bureaus regarding my account with them. According to both credit bureaus, I was 90 days late on XX/XX/XXXX, but I never missed any payment on this account. Additionally, Experian is reporting a high credit balance of {$670.00} while XXXX is reporting it as {$550.00}. Furthermore, Experian reported the last reported date as XX/XX/XXXXXXXX  and last active date as XX/XX/XXXX, while XXXX reported them as XX/XX/XXXX. 

This inaccurate reporting has severely affected my life, as I have been denied credit and loans due to the negative information on my credit report. This has caused me to miss out on important opportunities, such as purchasing a new car and renting a new apartment. As a result, I have faced significant financial and emotional distress. 

I believe that XXXX XXXX XXXX has violated several provisions of the Fair Credit Reporting Act ( FCRA ). Specifically, they may have violated Section 623 ( a ) ( 2 ) by reporting inaccurate information to both Experian and XXXX regarding my payment history on the account. They may have also violated Section 623 ( a ) ( 5 ) by failing to promptly update or delete the inaccurate information reported to both credit bureaus. Finally, they may have violated Section 623 ( a ) ( 7 ) by failing to provide accurate information regarding the account to both Experian and XXXX. 

Therefore, I request that XXXX XXXX XXXX immediately remove the unverified account from my credit report and take the necessary steps to correct the inaccurate information that they have reported. I also ask that you enforce the legal provisions that have been violated by this creditor. 

XXXX XXXX on my credit report with Experian and XXXX. According to my credit report, I was 120 days late on XX/XX/XXXX, on account number XXXX, but I have not missed any payments on this account. 

Furthermore, there are several discrepancies in the information reported by Experian and XXXX, including the monthly payment balance, the balance owed, and the credit limit. These inaccuracies are causing significant harm to my credit score and financial well-being, as it is preventing me from obtaining favorable interest rates on loans and credit cards. 

I am writing to request that you enforce the legal provisions outlined in the Fair Credit Reporting Act ( FCRA ). Specifically, the creditor may have violated the following provisions : FCRA - Section 623 ( a ) ( 2 ) - This provision requires that credit reporting agencies maintain reasonable procedures to ensure that the information they report is accurate. The creditor may have violated this provision by reporting inaccurate information to both Experian and XXXX regarding the payment history on the account. 

FCRA - Section 623 ( a ) ( 5 ) - This provision requires that credit reporting agencies promptly update or delete inaccurate or incomplete information. The creditor may have violated this provision by failing to promptly update or delete the inaccurate information reported to both Experian and XXXX. 

FCRA - XXXXection 623 ( a ) ( 7 ) - This provision requires that credit reporting agencies disclose the sources of information in a consumer 's credit report. The creditor may have violated this provision by failing to provide accurate information regarding the account to both Experian and XXXX. 

XXXX, regarding account number XXXX. According to XXXX, I was reported as being 120 days late on XX/XX/XXXX, but I did not miss any payments on this account. This inaccurate reporting has had a significant impact on my life. 

I am currently trying to secure a loan to purchase my first home, and the inaccurate information reported by XXXX has negatively affected my credit score and ability to obtain favorable loan terms. Despite my efforts to resolve this issue with XXXX, they have failed to take corrective action and have continued to report inaccurate information to the credit bureaus. 

Based on the details provided, it appears that XXXX XXXX have violated several provisions of the Fair Credit Reporting Act ( FCRA ). Specifically, they may have violated FCRA Section 623 ( a ) ( 2 ) by reporting inaccurate information to XXXX, and FCRA Section 623 ( a ) ( 5 ) by failing to promptly update or delete the inaccurate information. 

XXXX XXXX XXXX, the original creditor being XXXX XXXX. My account number is XXXX. 

According to my credit reports from Experian and XXXX, there is a charge off on my Two-Year payment history for this account. However, I have never received any notification regarding this charge off account, and they have not provided me with any paperwork to prove its validity. Furthermore, the other two credit bureaus, XXXX and XXXX, have not reported any negative information on my account. 

Based on the information provided, it appears that the creditor and credit reporting agencies may have violated several provisions of the Fair Credit Reporting Act ( FCRA ). Specifically, they may have violated Section 623 ( a ) ( 2 ) by reporting inaccurate information to Experian and XXXX regarding the payment history on the account. They may have also violated Section 623 ( a ) ( 5 ) by failing to promptly update or delete the inaccurate information reported to Experian and XXXX. In addition, they may have violated Section 623 ( a ) ( 7 ) by failing to disclose the sources of information in my credit report accurately. 

XXXX XXXX XXXX and the credit reporting agencies, XXXX, Experian, and XXXX. The account in question is for XXXX, and the account number is XXXX. 

I have noticed that XXXX is reporting this account as open, when in fact it is a collection account. The creditor did not send me any notification that they had sold my account to a collection agency, and I was not aware of this until I saw it on my credit report. Additionally, XXXX is reporting a last reported date of XX/XX/XXXX, while Experian is reporting a last reported date of XX/XX/XXXX, and XXXX has not reported anything at all regarding this account. 

I believe that these actions violate the Fair Credit Reporting Act ( FCRA ). FCRA - Section 623 ( a ) ( 2 ) requires credit reporting agencies to maintain reasonable procedures to ensure that the information they report is accurate. XXXX, Experian, and XXXX may have violated this provision by reporting inaccurate information regarding the account type on the account. FCRA - Section 623 ( a ) ( 5 ) requires credit reporting agencies to promptly update or delete inaccurate or incomplete information. The creditor and credit reporting agencies may have violated this provision by failing to update or delete the inaccurate information reported to XXXX, Experian, and XXXX. FCRA - Section 616 ( a ) ( 2 ) requires creditors and debt collectors to notify consumers in writing before reporting negative information to credit reporting agencies. The creditor may have violated this provision by failing to notify me in writing before selling the account to a collection agency. 

This inaccurate reporting has had a significant negative impact on my life. It has affected my ability to obtain credit, and it has caused me great stress and anxiety. I have been working hard to improve my credit, but this inaccurate reporting has set me back. I request that the unverified account be removed from my credit report immediately. 

I respectfully request that the CFPB enforce the legal requirements of the FCRA and take appropriate action against XXXX XXXX XXXX and the credit reporting agencies for their violations. I also request that the creditor remove this unverified account from my credit report. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation