Consumer complaint received 2022-02-22
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
i was having an online relationship with a gentleman who i found on instagram by the name of @ XXXX we started messaging and later switched to XXXX where he went used the phone number of XXXX the conversation started of that he had no family a very hard and admiring life story he said he was currently working for the armed forces of the XXXX XXXX. we talked for a month very attentive. towards the month of XXXX he told me he was coming back to the United States and wanted to see me. he said his final day leaving XXXX XXXX would be on XXXX XXXX he first wanted to send me a gift for valentines day. and on top of that he said that he wanted to send me a package of all his belongings and awards because he had no family who could take care of. i asked him if he was homeless and why he couldnt send it to his family. he had a great response and was so believable in all his answers. 
we had a converstion first that he was from nebraska but when i pushed the converstion in him giving me his address because i had done it he changed his narrative saying that he was from XXXX XXXX, florida. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX he reassured me that he did not want to tell me his address due to him wanting to be humble and not brag about his lifestyle living in XXXX i wanted to talk to him over the phone or send recordings but he refused saying that his military base didnt allow him to receive recordings but thats kind of strange due to being on instagram XXXX day. after he asked me for my address he sents me a website where the care package would be tracked with our information www.parsealc.com and tracking code XXXX couple days later a person over the phone XXXX calls me saying he is the delivery package agent. he sends me couple messages saying that he needs XXXX XXXX for customs clearance. i agree because XXXX XXXX had to me there would be XXXX payment for me to pay which makes sense considering its customs.the agent wanted the receipts sent to XXXX which i did. over the course of the 2 weeks he messaged me again saying that he needed more money for customs in the country of XXXX. at first i was very confused considering that XXXX and the united states are next to each other. i did not hesitate considering that XXXX XXXX said i would have full access to his bank account to refund XXXX never got access. XXXX XXXX said in multiple occasions that the payment would be processed faster if i said it was for my family. everytime i paid it was to a different person later on XX/XX/2022 the agent had text me saying that he was in the United States and this would be the last payment. i asked how much and he said that it would be XXXX XXXX, i asked if it could be lowered he said XXXX XXXX. he accused me of money laundering that the box was over half a XXXX dollars of valuables. he pressured me so bad to send him money or charges would be done. ultimately that day we agreed with XXXX XXXX but later a few days he insisted on XXXX XXXX. XXXX XXXX had told me that all his recognitions, medals and rewards on top of my gifts and refund was in the box. i really started to panick because i just wanted this to all end and he offered no help whatsoever to make a attempt to give me a refund. coming up with more and more excuses to not talk to me anymore During those transactions the person who I was talking to about the delivery had also sent me a picture of themselves its unclear if that was him As of now chase company has not tried to help me. They have told me that XXXX is 3 rd party company and does not know if the scammer is their customer. Even though I have the scammers account number and name that they do bank with them.

Company response to consumer: Closed with explanation