Consumer complaint received 2022-11-21
Company: BARCLAYS BANK DELAWARE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
BarclaysUSCard XXXX XXXX This card was used to put a substantial payment to XXXX XXXX XXXX if XXXX on XX/XX/XXXX. I have XXXX XXXX XXXX XXXX XXXX and this was a possibility to try to repair XXXX parts of my XXXX. Besides the fact that it didnt work, the treatment triggered my XXXX XXXX which Ive XXXX with since XXXX. It is XXXX XXXX  and because its so rare, the XXXX XXXX XXXX XXXX puts me in the incorrect best practice guidelines, codes it wrong in the XXXX, and then proceeds to make it worse. I was XXXX  from XXXX XXXX XX/XX/XXXX with massive XXXX  mistakes. My payments were falling behind because of my severe XXXX XXXX By XXXX I was trying to get back at work for the paycheck, called the credit card company for help and assustance. On the due date XX/XX/XXXX, I called and spoke to a representative XXXX ID # XXXX. I told her I did NOT want to close the account but needed help figuring out how to take care of this. She obviously did NOT know her job as she had to get off the line over and over and over. XXXX steered me in the direction she said would NOT close the account, TOOK a payment, and I thought we were on the way to a better place. Instead. The account was closed and I didnt even know and the scheduled payment was taken and the next XXXX  paid also. When I logged in to the account in XXXX is when I learned it was closed. I went back into XXXX  in XXXX on XXXX XXXX XXXX, XXXX for my XXXX XXXX  trying to connect with XXXX XXXX of times. 

I have called XXXX of times asking for the call to be pulled, asking for email communication ( I am a XXXX XXXX XXXX, I am in XXXX, we can not take calls, and they wont call my XXXX number ). 
Here is the list of calls, dates, names, ID # XXXX  XXXX, XXXX XXXX # XXXX Payment Confirmation # : XXXX XXXX XXXX found out account was closed. 
XX/XX/XXXX XXXX # XXXX XX/XX/XXXX asked for XXXX XXXX XXXX # would NOT give it said she was a supervisor XX/XX/XXXX XXXX # XXXX  asked for XXXX. This one hung up on me. 
XXXX XXXX XXXX  ( cant find dates ) XXXX # XXXX XXXX # XXXX not give it XXXX # XXXX me that NONE of the communication had any mention of XXXX, her ID, dates, or request to pull the call. 
XXXX XXXX XXXX # XXXX put me back in the XXXX wouldnt answer questions then : XXXX # XXXX inappropriate conversation with me then : XXXX # would not give. This one refused yo give ID, provide escalation, file a complaint. Refused to help entirely. 
XXXX XXXX XXXX, XXXX. In XXXX XXXX for XXXX XXXX, then discharged so I try to save my career and job, then XX/XX/XXXX XXXX # XXXX Hung up on me. 

I need help. The XXXX XXXX XXXX more than likely will need to refund that huge charge. That is NOT going to happen with this account closed. It was closed against my clear, distinct choice and effort. I need this account reopened and this company to admit the error of one of their representatives.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation