Consumer complaint received 2016-09-14
Company: U.S. BANCORP
State: MN
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
On XXXX XXXX, XXXX a facially complete packet was sent to US Bank via email to XXXXXXXXXXXX with the following information : 1. Uniform Borrower Assistance Form 2. Authorization for the release of information 3. XXXX 4. Detailed monthly budget 5. Letter of employment 6. Compensation package for new employer 7. Payroll schedule to show when the client was being first paid 8. Basic rental agreement 9. Proof of rental income 10. Contract work paystubs to show income received to date 11. 2 months of all bank accounts 12. Information about the Homeowner 's Association 13. Signed XX/XX/XXXX federal tax returns. 
On XXXX XXXX, XXXX my HUD approved Housing XXXX XXXX XXXX XXXX with the XXXX County Community Development Agency, received an email confirmation that the documents had been received. We were waiting for US Bank to respond with any further requests for documentation or clarification. I had not received a letter and the only confirmation we had that the packet was received was from the XXXX/XXXX/XXXX email. 
On XXXX XXXX, XXXX with no updates, my HUD approved counselor called US Bank and spoke with XXXX who stated that the file was denied because a facially complete packet was not sent in 15days prior to the sale and the sheriff 's sale was held XXXX/XXXX/XXXX. The packet was sent on XXXX/XXXX/XXXX, which is 21 days prior to the sale date of XXXX XXXX, XXXX. Additionally, it would have been 15 business days prior to the sale date. 
The US Bank representative said that it was not accepted because it was not facially complete. She said that even though all the above information was provided the following information was missing and therefore US Bank did not consider the request for assistance complete : 1. The rental lease agreement had no end date 2. The letter of employment dated XXXX/XXXX/XXXX did not have a year to date list, though it does give US Bank permission to access this information via XXXX. 
3. She said the packet was n't received 15days prior to the sheriff 's sale date Here are the issues and why I feel my home was illegally foreclosed on : 1. The documents were sent prior to 15days before the sheriff 's sale. The acknowledged the documents 4 days after they were received. 
2. The documents sent are facially complete and the extra necessary detail should not have prevented a further review. 
3. The US Bank representative stated that because this was not deemed facially complete by US Bank, they were not required to let me know about the missing information. They never sent a letter or called to get the missing information. US Bank stated that there was no way for me to get the information to them within 15days prior to the sale date, which was the exact day they denied the loan. I never had the chance to provide them with updated documentation. I did n't even know it was missing until we called XXXX/XXXX/XXXX. 
4. I have not received a letter of denial, nor have the opportunity to appeal their denial or provide the missing information. 
5. Minnesota State Statute Minn. Stat. 582.043 Subd. 6 which states that the servicer must halt the foreclosure sale and evaluate the request for assistance if the request is received on the 7th business day prior to the foreclosure sale. I believe I sent a facially complete packet that should have been reviewed. 
6. XXXX XXXX the investor of this loan requires US Bank to send me notice and give me time to respond to my package denial, which US Bank did not. 
I would like the sheriff 's sale rescinded and I do not want to have to pay for any fees associated with the illegal foreclosure of my home. I want my request for assistance reviewed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation