Consumer complaint received 2017-02-06
Company: U.S. BANCORP
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
This complaint is a follow up complaint to XXXX I submitted in early XXXX against US Bank. In XXXX I closed my bank account with US Bank, which was connected to a credit line for overdraft protection. In XXXX of XXXX I was notified through a collection caller that I was past due on payments with US Bank. This was puzzling because the only account I had with US Bank was the XXXX I closed in XXXX. I contacted US Bank that same night and they informed me that from XXXX XXXX somebody had made multiple purchases online for around {$1.00} using my account. This triggered the credit line to kick in as overdraft protection ( because again the account was supposed to be closed in XXXX, so it did not have a balance ). I submitted a fraud claim that night for both the fraud on a checking account ( that should 've been closed in XXXX ) and the balance on the credit line, which was triggered because of the fraud committed. US Bank recommended I make a payment to stop the collection calls to my father 's house. So in early XXXX I made a payment of {$70.00}, a couple days after that US Bank decided to contact the credit bureaus ( only after I made the payment under their recommendation in XXXX ). I am not sure why it took US Bank 11 months to decide and report this to the credit bureaus, or why I did not hear from US Bank until XXXX about these charges. 
After making several calls to US Bank and visiting a branch office, I contacted CFPB because US Bank was not responding to inquiries around my fraud claim. Once CFPB contacted US Bank, US Bank finally provided me a respond that raised more questions than it provided answers. Thus, I contacted XXXX ( my point of contact ) from US Bank and NEVER heard from her. I left various messages. I then contacted costumer service multiple times a week for two weeks straight, and all they kept saying was somebody will call you within XXXX48 hours, but nobody has. I am frustrated with the time I 've wasted in trying to resolve this issue with US Bank, while US Bank ignores me and continues to report incorrect information to the credit bureaus ( my credit score dropped from a XXXX to a XXXX ). I am infuriated that US Bank has so easily destroyed the years of work I 've put into raising my credit score. 
CFPB please ask US Bank to : 1. Complete its investigation of my fraud claim ( both to checking account and credit line ), according to their policies they have 90 days from when I submitted my complaint to investigate. I submitted my complaint in XXXX and still have not received a substantive update. 
2. Respond to my past and future inquiries about the investigation in a reasonable time frame ( XXXX hours ). 
3. Eradicate the charges made to the credit line and any interest that has accrued. 
4. Remove the negative reporting to the credit bureaus regarding my credit score. As mentioned, the credit line was triggered by the fraud committed on my checking account ( which again, should 've been closed in XXXX ). 
5. Refund me the {$70.00} that I paid to stop the collection calls as recommended by US Bank. 
6. Certify that no accounts under my name continue to be open.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation