Consumer complaint received 2018-06-28
Company: Ocwen Financial Corporation
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
I have repeatedly called OCWEN and attempted to ascertain why my home is in foreclosure. I have been assessed fees after OCWEN failed to apply my payments. I noticed today another lawsuit filed against OCWEN. The federal Magistrate has refused to make public the escrows that OCWEN has fraudulently manipulated for millions of homeowners, which is one of the exact same issues I have repeatedly submitted complaints regarding. The same issues that I have been alleging against OCWEN for years are being alleged by millions of other homeowners. The problem is that OCWEN keeps getting away with fraud and the only persons making money are the lawyers, OCWEN and the agencies that sue them. The homeowners continue to be scammed by OCWEN. I called OCWEN today in response to their response to my last complaint. They listed the name of a relationship manager, as though this person is really available and there to individually assist customers. That is a farce that no agency has yet to address. Of course, that person was not available, as they are NEVER available, so I talked to the random customer rep, as I always do. I spend almost an hour or more on the phone every time I call, but I never get any results. They just follow their phone script and don't listen to the homeowner. Today, after spending a half hour on the phone, I had agreed to send in all of the payments that OCWEN rejected or misapplied, before forcing my home into foreclosure. I told the rep that I didn't trust OCWEN because they never honestly follow through and I wanted in writing the amount I agreed to pay to reinstate the loan that they forced into foreclosure when they charged me for insurance that I paid in full out of pocket and adjusted my escrow upward. After we spent a half hour discussing the payment it would take to reinstate the loan and remove the foreclosure status, she agreed to send it in writing to confirm. However, she also stated that the agreement would only be good until XX/XX/2018, but that I would not get the agreement in writing until 3-5 days later after our conversation. I asked her to email it, which only takes a minute and could arrive the same day we made the agreement. If today is XX/XX/XXXX, and the agreement is only good until XX/XX/XXXX, but OCWEN is not going to actually send the agreement until XXXX, by the time they send the agreement in writing, it will be past due, expired and I would be in default of an agreement I never received. When I explained how stupid that would be to the Rep to send me a letter in writing that was expired by the time it arrived, she told me that it had to go to another department first. These are the kinds of fraudulent and nonsensical practices that OCWEN engages in to steal consumers ' homes. They don't help homeowners, they harm homeowners and for whatever reason, despite the hundreds of lawsuits against OCWEN regarding their fraudulent loan practices, they keep getting away with stealing homes and taking consumer 's money. How is a homeowner supposed to fight a company that is taking advantage of homeowners by taking their mortgage payments and misapplying their funds to back up their mortgages and drive them into default. Why would I or anyone in their right mind send {$4000.00} to OCWEN to reinstate a loan with no written assurance or guarantee that they would stop the foreclosure that was wrongfully initiated. I fell prey to this last year because I was bullied, pressured and forced to sign a document to keep from losing a home that should have never been in foreclosure, except for their fraudulent practices. Yet here I am, six months later, fighting a new foreclosure after they stole over a million dollars in assets, valuables, family heirlooms and property from my home that was not in foreclosure at the time they illegally broke in, by removing my locks and breaking down my door, which their XXXX admitted, after trying to cover it up. When is the CFPB and attorney general going to stop OCWEN from their fraudulent loan practices?

Company response to consumer: Closed with explanation