Consumer complaint received 2023-03-28
Company: Finance of America Holdings LLC
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
My son and I purchased this house with a FHA XXXX loan. The loan is with XXXX XXXX XXXX. XXXX XXXX was my mortgage adviser, he recommended my Realtor XXXX XXXX who found the property I purchased which needed work. XXXX also recommended his contracting company, XXXX XXXX XXXX XXXX XXXX, who fraudulently under-bid the rehab. 
I filed a complaint with the XXXX XXXX XXXX and Attorney General Office to no avail. 

This whole transaction has been a conflict of interest from the beginning. The Realtor XXXX XXXX was recommended by the lender. XXXX XXXX. XXXX XXXX recommended his contracting company. XXXX XXXX XXXX XXXX XXXX, fraudulently under-bid the rehab just to get the contract, and is not registered with the Attorney General Office, but was vetted by XXXX XXXX Finance of America 's Renovation Draw Administrator. XXXX XXXX XXXX XXXX breached their contract. Then there is XXXX XXXX who was recommended by Finance of America 's HUD inspector XXXX XXXX. All having intention of defrauding us and all are a conflict of interest in one way or the other. There is a whole lot of fraud going on here with government funding and I have no recourse to alleviate all the wrong doing. I have spent in excess of $ XXXX out of pocket on this property. I have installed HVAC, solar, I purchased all the finishes, electrical supplies, appliances etc. If the bank forecloses now they will be unjustly enriched. 

XXXX XXXX XXXX XXXX XXXX, fraudulently under-bid the rehab for {$100.00} and then breached the contract. XXXX was paid $ XXXX for services rendered. The final payment should have been approximately {$4000.00}. XXXX XXXX XXXX XXXX submitted an invoice for $ XXXX, and Finance of America 's inspector XXXX XXXX wanted to pay this amount based on what was submitted. XXXX took pictures of other properties and submitted them as proof of work. When XXXX saw the pictures he agreed with XXXX, until he actually inspected the property. Now XXXX thinks I owe him XXXX and has filed a lawsuit. We had to plead with XXXX XXXX, FOA, Renovation Draw Administrator to allow us to deal with XXXX so that we could continue with renovation. Then we find out that XXXX XXXX XXXX XXXX XXXX is not registered with the Attorney General 's Office. XXXX XXXX was supposed to have vetted XXXX. Defrauded. 

In XXXX of XXXX we asked the bank for a forbearance, because we were paying mortgage and rent and all other household expenses times two. Within the mortgage payment we are paying interest on money that has not been used ( {$86000.00} ). We didn't get forbearance ; the bank gave us a reduction instead. We used the money we didn't use on the mortgage on finishes for the house trying to offset the renovation budget of $ XXXX left. Because this is when XXXX told us that XXXX XXXX XXXX XXXX grossly under-bid the job. But he approved the quote knowing it was not enough to complete the job. This bid was what the loan was based upon. We were set us up to fail from the beginning. Defrauded. 

We have spent in excess of $ XXXX out of pocket on this property. We have installed XXXX, solar, I purchased all the finishes, electrical supplies, appliances, cabinetry, flooring etc. If the bank forecloses now they will be unjustly enriched. 

We had no progress finding a XXXX with the budget we had left $ XXXX. After some time XXXX XXXX the HUD inspector for Finance of America recommended Aspect contracting. At this time there was $ XXXX left in the budget. 

We didn't get started with Aspect Contracting until XXXX of XXXX. Aspect has been misappropriating funds by adding unnecessary repairs and XXXX XXXX approved and paid for these repairs. XXXX and XXXX, XXXX XXXX general contractor, said that we needed roof vents. They said that Licenses & Inspection required roof vents to vent the third floor since it was considered an attic. When XXXX came to inspect the vents I was there and I asked why the vents were not installed near the bathroom because I thought that was where the vents were necessary to vent the bathroom that was added to the third floor. XXXX said " They had to put the vents in the front bedroom because there was no room on the roof where the bathroom is because of the solar panels. '' I ask " how is that vent supposed to vent the bathroom? '' He said " your plumber will have to run a flex line from the bathroom to the vent. '' That did not sit well with me so I called XXXX XXXX XXXX and was told by the inspector XXXX XXXX that I don't need a roof vent because I have windows, and he did not request vents be installed. When I brought this to XXXX 's attention he agreed that they were not needed, but he still authorized payment for vents. Gross misappropriation of fundsXXXX XXXX XXXX sheet-rockers wasted a ten foot wide in diameter by five foot high pile of sheetrock. When I inquired about it XXXX said that is not coming from my budget, however there was no deduction in price so I am paying for that wasted sheetrock. This is particularly disturbing to me because I did not get recessed lighting in my bedroom because it would be too much sheetrock added to the budget. Again misappropriation of funds. XXXX told me I did not have to make a plumbing access to the powder room and laundry because the access was already there. Aspect closed up existing access to create new access. More misappropriation of funds. XXXX upheld XXXXXXXX XXXX decision. Defrauded. 

XXXX XXXX signed a contract for the complete job. But then said he could not do plumbing for the $ XXXX allotted in the budget. This is a breach of contract. So I had to find a plumber. Triple M plumbing did the rough in plumbing. XXXX paid XXXX XXXX XXXX {$8100.00}, I said that he was not finished with the job and he should only be paid one third of $ XXXX. XXXX paid him anyway. XXXX lied saying plumbing had been inspected and closed up the walls. Aspect hired XXXX XXXX XXXX. XXXX paid XXXX $ XXXX. Keep in mind we purchased a thousand feet of electrical 500 feet of white and 500 feet of yellow, the 200 amp breaker box and all light fixtures. They were paid $ XXXX another gross misappropriation of funds. XXXX 's electrical install is sketchy. They put nineteen outlets, ten recessed lights, and three hardwired smoke detectors on one fifteen amp breaker. They had to have paid the inspector to pass them because there is no way they could have passed any other way with all the issues we are still enduring. We can't use the microwave without tripping the breaker. We can't use outlets in the living room without setting off the breaker. They installed a used outlet in the floor. None of the hardwired smoke detectors work. After wasting months of time not doing anything we had to move in. We moved in on XX/XX/XXXX. When the plumbing fixtures were installed every connection XXXX XXXX made leaked. XXXX said he paid XXXX XXXX for what he inspected and what he inspected was done correctly. But it all failed. Plumbing failed, Electric failed. Defrauded. 

When we moved in XX/XX/XXXX the plumbing was not working. We had to ask for another mortgage assistance plan because we had to get another plumber come in and do rough-in and yet another to complete the finishes. We paid out {$5400.00} to get to the bare minimum bathroom facilities. This time XXXX XXXX XXXX raised the mortgage to {$1500.00}, from {$1300.00}. I asked XXXX what happens to the remaining balance in the budget which is now $ XXXX. He said it goes back to the bank. So we have been paying interest on this money and I can't use it. We have been waiting for final report for last draw for over a month now. I asked for itemized bill because things that I have not mention such as double billing we caught in the past. I feel that they are trying to find a way of defrauding us yet again out of what is left in the budget. The bank is overly enriched and we are being defrauded/exploited by XXXX XXXX  XXXX , XXXX XXXX , XXXXXXXX XXXX XXXXXXXX and the FHA. 

At this time I would like to thank you for your prompt consideration in this matter and I look forward to hearing from you soon. Below I have provided the aforementioned parties information. I would like ask that you include my son XXXX XXXX ( XXXX ) ( XXXX ) XXXX, in all corresponding as he is on the mortgage and the deed. 

Thank You Finance of America XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX ( XXXX ) XXXX office ( XXXX ) XXXX cell XXXX XXXX  XXXX XXXX General Contractor ( XXXX ) XXXX cell XXXX XXXX, Senior Project XXXX XXXX XXXX XXXX, XXXX PA XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Cell : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation