Consumer complaint received 2016-06-22
Company: Paypal Holdings, Inc
State: NV
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Other transaction issues

Complaint:
My family and I relocated due to my XXXX being more affordable. During the move, the truck was involved in an XXXX, destroying everything. On XXXX/XXXX/2016, I came across a website that had children 's bedding and decor for moderately low prices. I decided to give them a try because my daughter 's new bedroom set was being delivered and she had no bedding to go with it. Nervous since I 've never heard of the company and their was some poor reviews, I place an internet order at XXXX ( XXXX ) for the amount to {$140.00}, order number # XXXX, using PayPal as method of payment- transaction ID # XXXX. The order was shipped on XXXX/XXXX/2016 using XXXX XXXX, tracking number XXXX. Upon checking the tracking number, I discovered the package was to be delivered on XXXX XXXX, 2016. On XX/XX/2016, I was home awaiting the delivery. At XXXX, I became concerned and contacted XXXX to ask the status of delivery. They claimed it was marked as delivered and left on my patio. I looked all over my patio and no packages was there so XXXX ran a trace ( case # XXXX ) and contacted the driver. The driver responded that he left the package at XXXX instead on my XXXX by mistake. He tried to reclaim the package and was unsuccessful. Both my husband and I tried unsuccessfully as well. I filed a police report ( report # XXXX ) with the XXXX Police Department and XXXX told me to contact XXXX so they can file a claim for reimbursement. Since I did not see the residents at XXXX take the package, the police could not do much. XXXX XXXX filed a XXXX claim on XXXX/XXXX/2016, claim # XXXX. XXXX issued them a check in full on XXXX/XXXX/2016. XXXX XXXX is refusing to issue me a refund although I never received my items ordered. I contacted PayPal on XXXX/XXXX/2016 to make them aware of all the details of the dispute that was escalated on XXXX/XXXX/2016 for resolution as I had not heard anything and the seller. XXXX XXXX was avoiding me after blatantly telling that I would not be receiving a refund from them until they receive a refund from XXXX which they received on XXXX/XXXX/2016 shown from there records of their XXXX claim which is easily accessible by calling XXXX and giving them the claim number. PayPal called XXXX with me on the line and confirmed with XXXX that the package was lost, XXXX XXXX DID have a lost package claim with them and that they were issued a reimbursement check on XXXX/XXXX/2016. That PayPal representative spoke with her supervisor and decided to give XXXX XXXX 3 days to respond to XXXX claims of them losing the package and reimbursing them in full of the money lost due to them losing the package. On the evening of XXXX/XXXX/2016, PayPal closed my dispute in the sellers favor, inadvertently calling me a liar because the tracking number for the package, that XXXX admitted over the phone to PayPal as being lost and reimbursed, shows delivered. Please help me to understand how you 've reached your decision. It is a known and document fact that I did not receive the package. XXXX XXXX filed an insurance claim ( # XXXX ) with XXXX for reimbursement for the lost package. XXXX XXXX received reimbursement on XXXX/XXXX/2016. PayPal called XXXX and confirmed that XXXX XXXX has a claim for the lost package and confirmed that the package was NEVER delivered to the right address. Additionally, PayPal confirmed with XXXX that the company was refunded in full for the claim on XXXX/XXXX/2016. 

On XXXX/XXXX/2016, PayPal sent me an email calling me a lair because the seller has a tracking number and not only do they get paid from XXXX for the package I NEVER received but, you also issue the seller my money for the package I NEVER received as well so their paid twice and I do n't receive anything?

Company response to consumer: Closed with monetary relief