Consumer complaint received 2020-10-12
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX sold my mortgage loan to a Company in XXXX that I was not aware of ; specialized loan services Or SLS. I paid on time all of XXXX ( even though they never notified me ... I had to wonder why my mortgage wasn't showing up in my bank account anymore and then call around to see where it went ) Then I went to sell my house starting in XXXX of XXXX. In XXXX and XXXX I had two times in each month where offers fell out of escrow because they could not get their money out of XXXX due to the virus. Of course I did not know this at the time but I called SLS twice in XXXX AND twice in XXXX and had an hour long discussion with them as to what was happening, that I was rebuilding my credit from a divorce and would they mark me as late if I paid the mortgage in full the following month Instead of making the payment and then paying in full a week later. And I asked them if I NEEDED to pay the mortgage if it was being sold and they said to me EVERY time That it would be fine, not to worry and my credit would not be affected. I paid on time For XXXX after those escrows fell through and then I paid the loan IN FULL on XX/XX/XXXX. The title and again getting the funds held the sale up by FOUR days. Come to find out months later that SLS marked my credit report as late for XXXX?!?. I've been fighting with them and the credit agencies to fix this for six months. I had a divorce and have been rebuilding my credit and they screwed me with a 40 point drop because I hadn't been late for anything and worked really hard to pay off closed credit cards and all my bills on time and off early. I then complained again in XX/XX/XXXX and wrote out a complaint on the XXXX. I asked XXXX  to fix this for me please and THIS time SLS retaliated by NOW adding that I was late in XXXX also ( Even though that had never before been brought up ) and saying I'd had the account with them for 12 years under XXXX XXXX which I had not. This is so wrong and messed up and these people should not be allowed to just say what they want and affect people 's lives for no good reason! They told ME I didn't need to make the payment if I was paying in full that next month. The point of a credit report is to determine if someone is a good risk or bad risk. Their action does not adequately account my credit risk for others wanting to lend to me. It's unfair, unjust and it is NOT indicative of my credit worthiness. HELP me please. There is no reason at all they should have done this. And it doesn't hurt them to take it off per our agreement. These people are horrible and should not be allowed to be in business. I can't imagine what horror stories exist from other clients if they were this disorganized, inaccurate and unbending. When they " bought '' my loan from XXXX XXXX they went back to make it ALL interest as well. So the twelve years of progress I made in my mortgage started to get eaten up by my payments not going to any principal as well which is what FORCED me to see in the first place. They have thousands of complaints And someone needs to correct them. And I should have protection from fraudulent or bad reporting due to you're credit being affected by a natural disaster or epidemic

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation