Consumer complaint received 2023-03-28
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to file a dispute regarding the following creditors and their account numbers : XXXX  XXXX. These creditors have violated multiple sections of federal laws that are in place to protect consumers such as myself. 

Specifically, I believe that the creditors have violated the following provisions of the laws : FCRA Section 623 ( a ) ( 2 ) : The creditor may have violated this section by reporting inaccurate information to the credit reporting agencies. 
FCRA Section 611 ( a ) : The creditor may have violated this section by failing to verify information with the credit reporting agencies. 
FCRA Section 605 ( a ) ( 3 ) : The creditor may have violated this section by failing to disclose the date of last activity on the account. 
FACTA Section 312 ( a ) : The creditor may have violated this section by failing to provide accurate and complete information to the credit reporting agencies. 
FACTA Section 312 ( b ) ( 1 ) : The creditor may have violated this section by failing to disclose the date of last activity on the account. 
ECOA Section 703 ( a ) ( 1 ) : The creditor may have violated this section by discriminating against the account holder, for example, by not providing a credit limit or reporting the same information accurately to all three credit bureaus. 
FCBA Section 166 ( b ) ( 3 ) ( A ) : The creditor may have violated this section by failing to promptly investigate and correct billing errors reported by the account holder, specifically regarding the high balance reported to the credit bureaus. 
As a result of the violations mentioned above, my credit report has been negatively impacted. The creditors in question have reported inaccurate information, failed to verify information, and discriminated against me as a consumer. This has had a significant impact on my life as I have been denied credit opportunities, housing, and employment opportunities due to the negative information on my credit report. 

I want to urge you to take action to enforce these legal provisions and protect consumers like myself from these unfair practices. I request that the creditors remove the unverified collection account from my credit report immediately. 

XXXX regarding my account number XXXX. The information being reported by the creditor has had a significant and negative impact on my creditworthiness, making it difficult for me to secure credit or loans, and I believe that there are several violations of federal law that have occurred in the way this account has been reported. 

Firstly, I believe that XXXX has violated Section 623 ( a ) ( 2 ) of the FCRA by reporting inaccurate information to the credit bureaus. Specifically, the creditor has reported a high balance of {$4200.00} on XXXX and XXXX, but a balance of XXXX on Experian. This discrepancy in reporting has resulted in inaccurate information being reported to the credit bureaus, which has unfairly impacted my credit score and creditworthiness. 

Secondly, I believe that XXXX has violated Section 611 ( a ) of the FCRA by failing to verify information with the credit bureaus. XXXX is showing a Last Verified date of XX/XX/XXXX, but neither Experian nor XXXX have reported any verification of this account. This lack of verification indicates that the creditor has not taken appropriate steps to ensure that the information being reported is accurate. 

Thirdly, I believe that XXXX has violated Section 605 ( a ) ( 3 ) of the FCRA by failing to disclose the date of last activity on the account. This information is important in determining the accuracy of the information being reported and is required by law to be disclosed to the credit bureaus. 

Furthermore, I believe that XXXX has violated Section 312 ( a ) of FACTA by failing to provide accurate and complete information to the credit bureaus. The creditor has failed to report the credit limit balance of {$3500.00} to XXXX, Experian, or XXXX, which has resulted in incomplete and inaccurate information being reported. 

In addition, I believe that XXXX has violated Section 312 ( b ) ( 1 ) of FACTA by failing to disclose the date of last activity on the account. The creditor has failed to provide this information to XXXX, Experian, or XXXX, which has resulted in incomplete and inaccurate information being reported. 

Furthermore, I believe that XXXX has violated Section 703 ( a ) ( 1 ) of ECOA by discriminating against me, the account holder. The creditor has not provided a credit limit or reported the same information accurately to all three credit bureaus, which has resulted in unfair and discriminatory treatment. 

Finally, I believe that XXXX has violated Section 166 ( b ) ( 3 ) ( A ) of the FCBA by failing to promptly investigate and correct billing errors reported by me, the account holder. Specifically, I reported a billing error regarding the high balance reported to the credit bureaus, but the creditor did not investigate or correct this error in a timely manner. 

These violations of federal law have had a significant impact on my life. The inaccurate information being reported by the creditor has made it difficult for me to secure credit or loans, and has resulted in higher interest rates and fees when I do qualify for credit. This has caused significant financial strain and stress for me and my family. 

Therefore, I am requesting that XXXX remove these unverified collection accounts from my credit report immediately, in accordance with the requirements of federal law. I am also requesting that the creditor take appropriate steps to ensure that the information being reported is accurate and complete, and that all violations of federal law are corrected. 

XXXX XXXXXXXX This account is reporting a high balance of {$3000.00} on XXXX, but Experian and XXXX are both reporting a balance of {$0.00}. The Last Verified date, according to XXXX, was XX/XX/XXXX, although Experian and XXXX did not report. Furthermore, the Date of Last Activity for XXXX is XX/XX/XXXX, and for Experian it is XX/XX/XXXX. 

I believe that the creditor has violated the following sections of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ) : Section 623 ( a ) ( 2 ) : The creditor may have violated this section by reporting inaccurate information to the credit reporting agencies.

Section 611 ( a ) : The creditor may have violated this section by failing to verify information with the credit reporting agencies.

Section 605 ( a ) ( 3 ) : The creditor may have violated this section by failing to disclose the date of last activity on the account.

Section 312 ( a ) : The creditor may have violated this section by failing to provide accurate and complete information to the credit reporting agencies.

Section 312 ( b ) ( 1 ) : The creditor may have violated this section by failing to disclose the date of last activity on the account. 
I am extremely frustrated with the impact that these inaccuracies have had on my life. Due to these errors, I have been denied credit, and I have been unable to secure financing for important purchases. As a result, I have had to pay higher interest rates and have been unable to make some purchases altogether. 

It is imperative that these unverified collection accounts be removed from my credit report. I respectfully request that you take the necessary steps to enforce legal compliance and protect consumers like myself from these types of violations in the future. 

XXXX XXXX XXXXXXXX has reported on my credit report. According to my credit report, XXXX XXXX  has reported a high balance of {$5500.00} for both XXXX and XXXX. However, Experian and XXXX did not report this information. Additionally, the Last Verified date according to XXXX was XX/XX/XXXX, but Experian and XXXX did not report any verification. 

XXXX XXXX  has also failed to disclose the date of last activity on the account, violating Section 605 ( a ) ( 3 ) of the FCRA. Furthermore, XXXX XXXX may have violated Section 623 ( a ) ( 2 ) of the FCRA by reporting inaccurate information to the credit reporting agencies and violating Section 611 ( a ) by failing to verify information with the credit reporting agencies. 

Under FACTA, XXXX XXXX may have violated Section 312 ( a ) by failing to provide accurate and complete information to the credit reporting agencies, and Section 312 ( b ) ( 1 ) by failing to disclose the date of last activity on the account. Additionally, XXXX XXXX  may have violated Section 312 ( b ) ( 4 ) by failing to report the credit limit of the account. 

These inaccuracies and violations have had a significant impact on my life. As a result of these errors, I have been denied credit and have had difficulty obtaining loans. This has caused undue stress and has made it challenging to provide for my family. 

Therefore, I am requesting that XXXX XXXX  remove these unverified collection accounts from my credit report immediately. I also request that XXXX XXXX  take steps to ensure that accurate and complete information is reported to the credit reporting agencies in the future. 

XXXX XXXXXXXX XXXX on my credit report. I believe that the creditor has violated several laws, including the FCRA and FACTA, in reporting this information. 

According to my credit report, the account with XXXX XXXX XXXX has a high balance of {$6500.00}, whereas Experian reports a balance of {$0.00} and XXXX reports a balance of {$5100.00}. Additionally, the credit limit for this account was not reported by XXXX, even though XXXX and Experian recorded a credit limit of {$5100.00}. 

Furthermore, there are discrepancies in the last verified dates and planting dates reported by the three credit bureaus. XXXX reports a last verified date of XX/XX/XXXX, while Experian and XXXX report later dates. Additionally, XXXX 's planting date is listed as XX/XX/XXXX, which is earlier than the planting dates reported by the other two bureaus. 

I believe that these discrepancies are a violation of several sections of the FCRA and FACTA. Specifically, the creditor may have violated : Section 623 ( a ) ( 2 ) : by reporting inaccurate information to the credit reporting agencies. 
Section 611 ( a ) : by failing to verify information with the credit reporting agencies.

Section 605 ( a ) ( 3 ) : by failing to disclose the date of last activity on the account.

Section 312 ( a ) : by failing to provide accurate and complete information to the credit reporting agencies.

Section 312 ( b ) ( 1 ) : by failing to disclose the date of last activity on the account.

Section 312 ( b ) ( 4 ) : by failing to report the credit limit of the account.

This inaccurate information has had a significant negative impact on my life. As a result of these errors, my credit score has been negatively affected, making it difficult for me to obtain loans or credit. This has made it challenging for me to achieve my financial goals, such as buying a home or starting a business. It has also caused me significant stress and anxiety.

I request that the creditor remove these unverified collection accounts from my credit report, as they are inaccurate and a violation of the FCRA and FACTA. I also request that the CFPB enforce the legal provisions outlined above to ensure that creditors are held accountable for reporting accurate and complete information to the credit reporting agencies.

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief