Consumer complaint received 2021-08-28
Company: JPMORGAN CHASE & CO.
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
hello, I am an account holder with chase bank in XXXX Indiana for over 10 years. I did old a checking and saving as well as 3 credit cards. I was extremely sick between XX/XX/XXXX and XX/XX/XXXX during that time I was waiting for a loan check from XXXX to come through I was trying to open an savings account to deposit the loan money into. I accidentally opened another checking account and then opened a savings. Chase flagged my account and locked my from having access. I had to go into to the local branch and show ID and have them clear the issue. While I was there because the new accounts were stuck in new account appropriations the lady at the bank told me I had to close my existing checking account along with the new savings I had opened and checking. So we did. At that time I had XXXX in my old account XXXX and that was transferred to the new checking that was opened. Now in I thought everything was fine. When I received a text message stating I had a deposit of XXXX and a deposit of XXXX put into my old account XXXX I went on line to transfer the money into my new account because I knew the old account would be closed. It would not let me transfer the funds. The next day I received another text saying my account XXXX was at XXXX and would I like to transfer. I had XXXX dollars in that account, I thought maybe my transfer did go through after all. I logged into my account and the money was not in the XXXX as a matter of fact there wasn't any trace of the account anywhere. I looked into my new accounts to see if they had put the money in either the savings or checking. No the money had not been transferred. I called the bank and the lady looked into the account and told me a check had been issued bit she wasn't sure where the check was being sent. She told me to wait 5 more days to see if I get it in mail. When I did not I emailed her back and when I did not get a response I called the local branch. The other manager told me I had to call a number she gave. Well after 4 days of calling and having wait times up to 55 minutes, being transferred to numerous other people finally had them tell me that I needed XXXX XXXX and XXXX and XXXX XXXX go into the bank with me to show the deposits where indeed from them. Now, the XXXX deposit did not come from XXXX nor XXXX it was from XXXX  XXXX XXXX and the XXXX deposit came for XXXX XXXX but he lives in Mo and there was no way he could come to Indiana to go to the bank with me. I was told until that was done the bank was going to hold on to the money indefinitely. I have still to this day been able to resolve this mess. The XXXX was from a investment in bit coin and we have doing business for some time. I received a statement yesterday in the mail for the account XXXX it states on the last line XX/XX/XXXX DEBIT XXXX -CHECK CHARGE Now to me that is crazy just a code for we stole your money? Please look into this I have to pay back the XXXX wire transfer from XXXX  and I never received the money. I also am out my profit from investment of XXXX. Thank you for your time.

Company response to consumer: Closed with explanation