Consumer complaint received 2018-04-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Email sent to XXXX XXXX and awaiting update from lender.

XXXX YOUR COMPLAINT copied per previous complaint, same issues occurring Similar to XXXX ( copy & pasted material below ) XXXX XXXX Reportings keep getting called duplicates, however it and XXXXXXXX XXXX have not validated the debt as the security agreements have either been charged off/discharged. Between the lenders not providing all servicing options to render account positive or loss mitigation efforts utilized in full, we are presently attempting to gather the information and validation that the contracts that have been discontinued are still something that I have to pay if the company has already been paid through insurance policy or tax based offsetting. Each company again is requiring me to provide them documentation for loss mitigation efforts & if I provide those documents and/or the company does not want to work with me, then the debt that they are not willing to work with me on is no longer my debt to either pay or the disparate policy being used to force me into a debtorship needs to not only be produced, but the debt needs to be validated according to the FCRA. We have already provided a thirty day response and the only thing that has come back is that there was no change to our credit report. Letter to XXXX XXXX XXXX Office regarding matter at its current status. Previously sent to CFPB and XXXX XXXX   regarding Mortgaged Backed Securities Fraud, currently responses to FCRA and debt verification have come back with mixed results and disparate policy making & Needs to be investigated and the data needs to be authenticated according to the following ; Truth In Lending Act ( 15 USC sec 1641 f2 ) & Real Estate Settlement Procedures Act : " XXXX XXXX   Senator XXXX, We wanted to request your attention on some recent matters that have been needing some attention & are leading to possible erosion of transparency within the financial system. I've previously talked with you on these concerns, however the information that we requested still had not come from those we were requesting it from with your groups help on our behalf, the company still did not verify with us the appropriate information & the issue was left unsolved, this was no fault to our or your groups own, we just did not get specific enough on what we needed them to provide to us. To resolve this, I want to share the articles that have recently been sent to XXXX XXXX XXXX XXXX  & you all are carbon copied in to verify the other groups the information about this pattern as it unfolds, regarding an Auto Manufacturer who has been selling defectively made products and offering similar disparate policy on other decision makings for other products and services within the company spectrum. This along with deceptive debt collection practices within the industry, leaves some consumers vulnerable to disparate impacts of financial hardship that would go unchecked, as no one would know where the pattern of deception had infiltrated the cultural structure to ones financial decision making, one would receive undue hardship or discrimination for products/services sold to all consumers, yet would not receive due process because entities would resolve back to corporate policy & not have government accountability to ensure that the consumer was receiving similar treatment to others who had not received the disparate impact upon similar circumstances. In a recent article done by XXXX, XXXX XXXX XXXX/, XXXX XXXX has been highlighted for deceptive debt collection practices in mortgages & receiving disparate impact. The XXXX XXXX has a similar matter here. XXXX XXXX XXXX Upon reviewing some data from our correspondences with HUD and other government agencies about a previous mortgage modification matter that did not get full resolution, we wanted to provide an update regarding the pattern of practice & see of investigation into the company assisting the lender in our transaction, as they received some benefit from our transaction and also did not get held accountable during this process of requesting documentation, seeking resolution, getting similar policy when requesting assistance in general. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX. ( XXXX ) was cited by a previous whistle blower who showed of deceptive practices in mortgages & they were apart of the transaction & upon requesting documentation, the company did not provide all the data when it was going through its decision makings or responses to us in its correspondences. We have its update and can provide it as it was not given to the Office of Comptroller of Currency ( OCC ) on our concern they addressed on XX/XX/XXXX. We also have correspondence where this information is impacting upon attempting to reach lender decision makings to help with the modification process. Under the Real Estate Settlement Procedures Act, which requires the servicer to acknowledge the request within 20 days and to try to answer the request within 60 days, this company has not provided all the data for the lender to make strong and impacting decisions within those correspondences and this causes more disparity and deception to continue. I've already touched base with the above companies & feel that there are violations to the ADA Amendments Act 7 & Truth In Lending Act 15 USC sec 1641 f2, requires that these companies provide all documentation to ensure fair lending and nondiscrimination sanctions are enforced & all available options to consumer requests can be provided and not cause a disparity. This along with the other matter with a similar institution where a automobile security was implemented, these companies are requiring consumers to change to meet standards or they do not receive service & that is a violation of what is fair to all consumers. Further, they have individuals within them that are fabricating documents as cited in the following :XX/XX/XXXX Where employees have conflict of interest and are voluntarily causes damages to consumers and their personal financial circumstances, especially in the areas of credit reporting and accuracy. I've previously had similar situations with the Department of Education  when attempting to get a loan modification, as well as with XX/XX/XXXX and XX/XX/XXXX. These disparate policies are halting a lot of individuals from getting access to the resources they need to live aw ell balanced and healthy life. Please request that this company provide information related to previous requests for document verification as XX/XX/XXXX does not have the right to the property as it did not comply with all documentation requests in association with debt verification of the FCRA and the previous correspondences noted in their XX/XX/2018 letter. Further, all options available to consumer were not explored & previous decisions should be investigated. Please hold the oversight agencies accountable for them allowing disparate impacts to effect consumers in their right to be themselves and to receive just treatment. I've referenced this letter in my attention to the Department of Transportation with regard to my Right to Travel & have included you on that correspondence. Any updates will come directly to your office. Thank you for all your help. Respectfully and Cordially, XXXX XXXX XXXX XXXX '' XXXX is presently needing to be investigated regarding their assistance in the transaction and verification of debt in previous correspondences to XXXX XXXX and the oversight agencies handling the previous requests,. according to information cited in XXXX XXXX the following is important to understand : " Finding the owner of a loan To find the name of mortgage-backed security that owns a loan, send the servicer a qualified written request under the Real Estate Settlement Procedures Act, which requires the servicer to acknowledge the request within 20 days and to try to answer the request within 60 days. HUD has a sample letter available online. Be sure to keep the request focused ( long requests may be considered unqualified ) and ask for the full name of the security or trust that owns a loan. In the letter, you can also reference the section of the Truth in Lending Act ( 15 USC sec 1641 f2 ) that says : Upon written request by the obligor, the servicer shall provide the obligor, to the best knowledge of the servicer, with the name, address, and telephone number of the owner of the obligation or the master servicer of the obligation. Alternately, foreclosure notices typically have the name of the trustee and the security listed on the letter or in the supporting documents. Keep in mind that the names of the securities are complicated. For example, the trust that owns the mortgage of XXXX and XXXX XXXX of Louisiana ( mentioned in our story on investor-related denials ) is called XXXX XXXX. XXXX XXXX XXXX XXXX '' Without fair policy regarding these matters, there is disparate impact that occurs in neighborhoods because people are not getting fair access to all of their citizenship rights and their right to be treated fairly in consumer related transactions. Thank you for all your help regarding this matter. Cordially, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation