Consumer complaint received 2017-07-24
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
well when i opened this account it was wachovia, now as the uploaded documents will show all account numbers. so i had filed for XXXX,. and in XXXX of XXXX, i won my case. so i had wellsfargo set my account up for direct deposit, they done so, under thier advice i had a main account and secondary one. well as time went by my back started into my account. well i as i thought never recieved all my backpay, this was in XXXX, so i had asked my sister to help me find out about my backpay. because ssa was telling me i had been paid in one of my accounts, this was in XXXX, i had forgotten about the main account, i know now it was because it hadnt showed on my account statements since XXXX.so call aftercall to ssa, one day one of the field workers told me for a fact i had two accounts, i asked which account my backpay was in, they asked for the account number, i picked up a statement and read the number, they said it was the wrong number, i said it was the only number i had, they advised me to call my bank, and did so. the custumer service agent said that i had better call ssa. this being near fall of the year in XXXX.so since XXXX bank denied to me i had no such an account.i had asked and even suspected my sister had something to do with all of this, because everytime brought this subject up shw would say she would get her friend at the bank to see. this year she kinda admiited things about my money, and i doubt know she does. as events unravealed, one day i called the fraud department, a very nice service member told me on the phone there was three things on my account that looked fraudelant, i had found one of my oldest bank statements, the number wasnt the one on my newer ones, she had to talk her superviser, oddley when she came back she told me that her boss had told her to tell me that ssa  would have to deal with this. you see i am XXXX XXXX, im far from XXXX,. im very antisocial, so that you may understand this situation better, now oddly in XXXX of XX/XX/XXXXi recieved an email fro m wells fargo stating my account was frozen and that until an investigation was done there would be no more deposits. the very next day a XXXX courier came and gave a small tpackage, inside was a key looking device it had wells fargo emblam on it, on the back it read XXXX security. device.. i asked my sister if she knew what it was and she said no.in documents to follow you judge if she knew or not. and when the monthly statements came out it was paid for out of money without my knowledge. i called wellsfargo fraudline, they said as well they knew nothing about them. and i told them i did not authorize the payment for it, and i was told, somebody did. and only a few weeks ago while haviving a heated discussion with them, i mentioned as to the fact i had not ordered it nor had recieved my money back for it. the lady said well we talked to that woman and she said it was ok, that woman i think is my sister. now as documents will show in the XXXX i had asked my sister to get me the paper work to start me a bank account, i was then working and out of town. when i called her she said her friend just let her, being my sister fix it, and to my surprise she made a joint account, not knowing then what i do now, but staying with the facts she had taken herself off the account and then i closed it, now as to my surprise its opened again and assicated with my account. i have more i could say, but tthis is ample at this time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation