Consumer complaint received 2015-09-03
Company: CITIBANK, N.A.
State: CA
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
, Since late XXXX, I was trying to resolve my AT & T Universal credit card issues and every day I am getting different road blocks to resolve my credit card issue that caused me financial injury, stress and time, per Citibank XXXX request on XXXX/XXXX/XXXX, XXXX XXXX asked me to write letter to XXXX XXXX at Office of President of Citi XXXX, just on XXXX/XXXX/XXXX I faxed to XXXX a letter and explained my issue to XXXX I thought the nightmare is over, because on XXXX/XXXX/XXXX after speaking with XXXX XXXX ( maybe wrong spelling ) advise me that in few days my balance will be XXXX ( XXXX ) and it will reported to all credit bureaus, but when I checked status on XXXX/XXXX/XXXX no please write letter to XXXX XXXX at Office of President of Citi XXXX since late XXXX, after reviewing my monthly statements that was send on XXXX XXXX by XXXX XXXX and again on XXXX XXXX by XXXX XXXX XXXX at XXXX ( only person that it seems doing something about ) that she reduced the amount and now asking me to fax her a list of creditors in my bankruptcy, since opening the credit card account XXXX, never been late and credit limit was {$20000.00} after paying off on XXXX Citibank reduce it to {$500.00}, if I wanted to not pay it I should down it that time I am Citibank Gold account holder since XXXX and I have excellent record, the balance on the AT & T credit card is incorrect from early XXXX to XXXX XXXX my personal data was hacked while I was with XXXX XXXX, among others credit cards ( few credit card with XXXX XXXX XXXX, XXXX XXXX and other bank Institutes since the amount was big the banks and I settled but with AT & T credit card amount were low and I AND MY WIFE HAD THE CREDIT CARDS AT OUR POSSESSION but it seems they made XXXX same and my mission was at XXXX XXXX I thought my wife was using it while I was making monthly payment until my bankruptcy on XXXX then my attorney XXXX XXXX included it in the bankruptcy till that point I never was late, in good standing and the balance was {$410.00} and XXXX XXXX XXXX in her letter stating that and she also subtracted fraudulent charge around {$96.00} and at present time she is reviewing the creditor bankruptcy list that why Citibank continue to charge fees and interest credit card and other after BK, if Citibank knew about the bankruptcy that is violation of Bankruptcy rules and regulation to charge any interest and fees, is almost 2 years now to resolve this issue I did sent numerous letters, phone calls, faxes and other requested documents filled with CFPB and disputed the charges with credit bureaus and solution yet under FCRA, Citibank has 30 to 90 days to resolve, I hope with these violations FTC and CFPB must audit or whatever maybe penalized Citibank and for not resolving my credit cards issue that caused financial injury, stress and time how long I have to wait, I hope she response and make mutual decision as soon as possible and remove it from my credit report. 
XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief