Consumer complaint received 2016-09-20
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XX/XX/XXXX Wells Fargo sent me more notices stating that I am " Seriously delinquent '' for XX/XX/XXXX & XX/XX/XXXX, which Wells Fargo knows is not true. 

Last month I filed a complaint here with the CFPB reiterating the large number of problems I have had with the erroneous account keeping with Wells Fargo and how money goes unaccounted for in the account and with the constant late notices that have escalated to fees and credit reporting. 

While Wells has admitted that they did receive the Mortgage payment for XX/XX/XXXX, they are still sending delinquent notices and have not acknowledged they receive the XX/XX/XXXX payments. WF is harassing me and threating foreclosure and has yet to send me the monthly statement for XX/XX/XXXX nor XX/XX/XXXX. 

For the record XX/XX/XXXX WF cashed the Mortgage check # XXXX, ( {$630.00} PI ) on XX/XX/XXXX and the escrow check # XXXX for {$140.00} also on XX/XX/XXXX. Wells Fargo did not send any updated monthly statement reflecting those payments. 

WF also has created an unapplied suspense account in which money appears then disappears without explanation. Normally suspense/unapplied funds are a result of escrow shortages ; however the escrow account has not been, nor is now in any shortage situation ; in fact XX/XX/XXXX, I received Check # XXXX Which WF explained ( only after I pressed with a CFPB complaint ), was a overage check. 

The Veterans administration approved this Loan XX/XX/XXXX, I have never been late with monthly payments and Wells Fargo is very much aware of that, yet they continue to withhold funds, manipulate and misapply payments. 

In the last statement of record sent by Wells Fargo, ( dated XX/XX/XXXX over 2 months ago ) they documented that there was XXXX in the Escrow, coupled with XXXX in a suspend/unapplied funds account which totaled XXXX on XX/XX/XXXX Wells received an addition escrow payment of XXXX ( XXXX ) adding to the total, XXXX, XX/XX/XXXX, more escrow payments CK # XXXX for XXXX and XX/XX/XXXX CK # XXXX bring the total escrow payments to XXXX which is more that my Taxes and insurance combined and exceeds the minimum low point in the account, with 3 months remaining. 

Wells Fargo has created this unnecessary unapplied account where money seems to disappear. The have created work sheets in XX/XX/XXXX, XX/XX/XXXX and again last month trying to justify moving money around and why it disappears. 

They created XXXX escrow analysis 3 months apart. They have created this unnecessary " unapplied '' funds account and moved money around without justification for that account. I have never been late according to VA guidelines nor has there been any shortage in the account. 

I have yet to receive monthly statements to reflect XX/XX/XXXX or XX/XX/XXXX payments. I highly recommend Wells be audited. 


For the record Check # XXXX XXXX mortgage PI XXXX ) for XXXX and escrow check # XXXX for XXXX was cashed by Wells Fargo on XXXX/XXXX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation