Consumer complaint received 2022-03-05
Company: PNC Bank N.A.
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
I was notified by PNC bank that a charge of {$0.00} was made against my PNC Rewards Card by PNC Fraud Alert. I immediately responded that this was an unauthorized charge, to cancel my card, and to please send me a new one. 
I received the new card, but noticed that my credit limit had dropped from {$15000.00} to just {$2000.00}. When I called on XXXX to find out what was going on, I was informed that PNC had " reevaluated '' my credit and I was only entitled to a {$2000.00} Credit Line on this card. This was done with no warning or notification to me. This {$13000.00} removal from my credit line has become a self-fulling prophecy, as this caused my credit usage percentage to skyrocket, lowering my XXXX score and putting me into a lower credit category and damaging my credit. 
I have has this {$15000.00} credit line for at least 4 years. I have been working aggressively to lower my Credit Card debt, as XXXX can confirm. Oddly, I recently received a credit line INCREASE on my XXXX card. A cursory look at my Credit Report will find my payment history as exceptional on ALL accounts. There is only one negative entry on my Credit Report, which is a XXXX XXXX  account that is not mine, and I have been fighting to have removed for more than a year. 
PNC 's own records will show that I have never been late with my credit card or car payments, and always pay in excess of the minimum due. I have even been working to pay down the the principal on my car loan, which PNC itself can confirm. 
So what changed over this month? In XXXX, I turned XXXX. I feel that I have been the victim of Age Discrimination. I have been at the same job for more than 6 years, make well over {$130000.00} a year and am a homeowner, with a mortgage with XXXX XXXX, again, never late, like my car and credit cards, always early and am paying down the principial. In fact, over the last year my Credit has improved. 
I think it is obvious that this massive reduction in my credit card line is related to my turning retirement age. I do not plan to retire, and because of my expertise in Cyber Security, I am in even greater demand that ever before. 
I fully expect retaliation from PNC Bank over this complaint. I have one credit card with PNC, and expect that I can see the credit limit on this one decrease as I continue to pay it down, as well as expect the interest rate on my car loan to dramatically increase. 
To protect myself, I will remove PNC as my direct deposit recipient and open a new account with another institution. 
I have always had a great relationship with PNC up to this point. I have always recommended them as a great bank of choice, but no more. Sadly, this is not the same PNC bank I have enjoyed a wonderful relationship in the past. 
I would also like to add that as of this submission, I have still yet to receive ANY formal communication, written or electronic, from PNC regarding this shameful action. It is only by my own diligence that I avoided an over-limit and the subsequent fees involved. Read into that what you may.

Company response to consumer: Closed with explanation