Consumer complaint received 2023-11-06
Company: Lendmark Financial Services
State: OH
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
roughly around XX/XX/XXXX I contracted with Lendmark Financial Services under the impression if I got a Title loan I could work pay it off in a about 5 months give or take, well like every average American things got rough for me in the time being. So in between this time I learned about securities, Bonds, Instruments and Promissory notes, if you know you know. So when I learned about these things about 3 months after I couldn't afford to pay the loan I finally picked up a call from XXXX which is the agent that signed me up and she asked what's been going on and I told her things were rough and I just couldn't pay anymore, I continued to tell her that there were some illegal dealings with the contract I signed and that I was just to handle it the legal way, She questioned " ARE YOU A LAWYER? ' with anger, I said do I have to be a lawyer to know law? she started going off about she bets i will pay the bill, so I just hung up, that was around XX/XX/XXXX. Well for the past week I've been calling asking for a copy of the contract and if I could get the " bill '' so I can pay it off, I was told that they didn't have it by the first lady which was fairly of polite, she then put me on hold, when she came back she informed me that they no longer have it and she would have to contact the company/person to see if she could get that information for me, I said ok and hung up. then something hit me approximately 10 mins later so I called back and this time XXXX I believe that's how you spell her name picks up the phone I said right off the jump if I could get a copy of those documents she said she couldn't give me information because it's been so long since I've contacted them, I was bamboozled, I then I said so you can't give me no information and she said you missed so many payments, I believe I said ok and hung up. A few days ago I call another branch thinking they may have my information, A nice lady answered and I explained my situation and she told me she will call over to see what's going on and she will put me on hold for a few mins which she did, so I waited, when she got back on the phone she said that she have no idea of what's going on and that the lady said that she had information but she don't, the lady said when she called they were very confusing and instructed me to look for an email that I may have used when I signed up. so that's, now today I call a new lady 's voice I've never head before picked up and I said I'm trying to get a copy of my contract and I want to pay my bill, the lady put me on hold when she came back it was XXXX she jumped on the phone and said " you've been calling last week we said that we will look into it and that we don't have information we can give you, I said can you guys send me a 'bill ' I want to pay it off she said let me put you on hold, when she came back she then asked me do you want to pay it now or when can you pay it and asked how much of it can I pay off, I said the whole thing, then she asked when can you pay it and I said as soon as you send me a bill, then said you got ta give me something I can work with here to tell 'them ' so that tells me she was talking to somebody in the office and that they have my info but is being childish about it

Company response to consumer: Closed with explanation