Consumer complaint received 2022-08-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Re : Capital One Checking Account # XXXX I have had my account ( s ) with Capital One bank for many years and have always maintain same in the highest financial and ethical manner. I have never been late, had an overdraft, nor in any way misused my account. I am a XXXX XXXX XXXX XXXX XXXX 

I received an email from Capital One customer security, XXXX advising that my account is being closed and that this decision was irreversible. 

These are the facts that are irrefutable and documented : On XX/XX/2022 I phone Capital One and spoke with one of a representative. The issue was regarding an employment opportunity that was requiring me to provide my banking information so that funds could be transferred to me. I was advised by your representative not to do that but request a check instead which could then be verified. I did so. 

On XX/XX/2022 I received a check in the amount of {$2300.00} by USPS special delivery. I phoned Capital One twice, and after speaking to a representative, I was advised ( I was concerned about depositing a check that may not be good and incurring a penalty [ of any type ] by Capital One ) to deposit the check as the means of verifying same. I was trying to have the checks validity verified. I was told explicitly that I would face no penalty if I were to deposit the check. That Capital One would then verify same and that would only make funds available after the funds were verified and collected by Capital One. I did so. I spoke with XXXX XXXX XXXX XXXX ( last call occurring at XXXX PM ). 

On XX/XX/XXXX I received an email from Capital One advising that the Capital One would require extra days to verify the check and that funds would not be available until after Capital One received same through collection of the check. I was in agreement with this. At all times my intentions were to preserve my relationship with Capital One and to protect all parties in the event the check was not good. 

On XX/XX/XXXX Capital One made the funds fully available to me. I phoned Capital One and spoke to XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was told explicitly that the funds were collected by Capital One, that the check was valid and that there was no way or possibility that the check or funds could be reversed at this point. I was told that the funds were unrestricted, collected and I could use them any way I wanted without fearing any recourse. 

Being reassured that the check was good, having received clearance of the funds, and having taken every possible step to protect myself and Capital One, I had no recourse other than to accept that the check was valid and paid. 

I than made purchases totaling {$2100.00} from XXXX in accordance with the purpose of receiving the check. 

At XXXX PM I received the messages from customer security referenced above. I immediately phoned them, ultimately speaking to XXXX XXXX XXXX XXXX  who identified himself as a supervisor and the only person with whom I could discuss this matter. He refused to provide me with copies of the transcribed, recorded conversations referred to above ( though he said he had them and they were available ), or with the phone number of anyone with whom I could seek recourse on his decision to irreversibly close my account or the funds in the account. 

Please be advised that I hold Capital One their representatives complicit in any scam or loss that may have occurred regarding the check. Capital One bank and employees were negligent and irresponsible in their actions and the instructions that they provided me. It was these negligent and irresponsible instructions and advice that has resulted in my huge losses ; not only regarding the {$2300.00}, but the collateral losses associated with the penalties that Capital One imposed upon me. 

I followed explicitly the instructions and advise of Capital One employees ( XXXX admitted to as much, and further went on to state that an internal review would take place because of the false information and advise provided me, including their failure to contact the fraud unit ). 

I therefore, based on the above facts, request Capital One bank take responsibility for the actions and advice given by their employees, that Capital One does not charge back to me and/or may account anything related to this matter, and lastly, report that my account has always been maintained as agreed and current. I also trust that there will be no adverse reporting to the credit bureau ( s ). 

I am available to discuss this matter with anyone at any time. I can be reached at XXXX or XXXX ( cell ). I have sent numerous emails to the " office of the president of capital one '' and to customer service, all of which have been acknowledged as received but not responded to. I have requested that someone phone me but no phone call has been received. I am XXXX XXXX XXXX XXXX XXXX, and I have been treated shabbily, if not negligently and fraudulently, by Capital One.

Company response to consumer: Closed with explanation