Consumer complaint received 2023-09-14
Company: HUNTINGTON NATIONAL BANK, THE
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Huntington bank refused to close down my debit card. When I alerted them that I feel there are some unauthorized charges and suspicious activity, three days later I am additional XXXX minimum taken from me out of my account. These charges are all of United States. Theyre not mine, and theyre refusing to offer provisional credit as normally assigned. In addition, one banker included my personal charges as part of my fraud case just to confuse everyone and create more havoc. The bank refused to help me. I had to call all over the United States asking merchants to please return my money. I identified one person in XXXX  XXXX California that charged the rent to my debit card in addition to over {$110.00} in movie tickets to XXXX in California near the apartment that charge the rent. To this day my bank has not reached out to the apartment to get the funds back. The apartment management company is trying to give me my money back. I was able to alert the police to wanted felon in their apartment that was charging on my card that man has since been arrested. His name is XXXX XXXX XXXX & even after alerting, the bank, representative assigned, named XXXX XXXX to be a point person to help me however, all XXXX has done is harass me, accuse me of being dishonest and shut down my entire account. In addition, Huntington took back {$170.00} from my XXXX XXXX  account and refused to pay it back to XXXX. When they acknowledge the XXXX is not part of this fraud case. I still have refunds trying to be processed. I still have clients trying to pay invoices and right now I need all the income coming in as possible. In addition, I noticed there are fraudulent charges on my XXXX XXXX account, which has been maxed out every time I make a payment. Its continuously back at the maxed out. My payments are not making a dent in my XXXX XXXX charges because the fraud continues. I need help immediately Huntington bank as shut down my account and making my life even more difficult. Theyre not addressing the fraud theyre not taking accountability for lacking the security measures back in XX/XX/2023 when they failed to secure my account after realizing my account information had all been breached. In addition on XXXX XXXX theres some transactions that were done that were not appropriately recorded the teller XXXX who failed to close down my debit card XXXX when I told her I feel that this has been breached. she told me to come back in the following Monday. In addition on that day I was trying to make a deposit of XXXX to my sons account in error. She put in XXXX first then she put in a deposit of XXXX. I had originally in error stated to deposit XXXX into his account then when I realized my error and I informed the teller XXXX that I needed to be XXXX deposited into his account, she informed me that she will be doing a refund back to my account of XXXX and she pulled out the XXXX. However my son it was only deposited XXXX. In addition I took out a cash transaction so I could have money for that weekend events, I was planning to do at the state fair. However, I still believe that all the transactions were not appropriately recorded on that day. I am being accused of stealing {$200.00} from the bank that day instead of getting help with my fraud. They have since shut down my account they closed off all access. I cant even verify that all the fraud was appropriately, recorded and addressed. I need help and I need help fast. My rights are not being respected nor is being handled correctly. In addition, I know that the FBI got involved in XXXX when this first began with a law firm down in Texas. I need help fast please this is the scariest thing Ive ever experienced. Please contact me as soon as possible. I still dont feel secure I still dont feel safe. The Internet service company back in XXXX said theyve never seen an account with that much fraud on it then what they saw in my email system. This is so frightening to me someone who got into my email system started communicating to my clients via email and via my phone and invoicing my clients with their own bank information to attempt to intercept an ACH payment and in addition invoicing 100s of thousands of emails. I need urgent help as my bank thought all they needed to do was to change my debit card numbers I need someone whos professional experience who can step in and provide the assistance and protect my rights as soon as possible please!

Company response to consumer: Closed with monetary relief