Consumer complaint received 2016-11-19
Company: Caliber Home Loans, Inc.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This Complaint is a follow up Complaint I had originally filed on XX/XX/XXXX, ( Case # ) XXXX ), ( OMB # XXXX. ) The issue is currently and was at that time a Loan Modification denial I received from Caliber Home Loans, Inc.. dated XX/XX/XXXX.. Reasons stated on denial letter are as follows : { XXXX XXXX XXXX } Ineligible Mortgage, " You did not obtain your loan on or before XXXX XXXX XXXX '' { XXXX XXXX Modification XXXX } : Ineligible Mortgage- " Your loan was originated less than twelve ( 12 ) months from today '' Please see Attachment letter described as ATTACHMENT LETTER ( 1. ) RE : NON APPROVED Dated XX/XX/XXXX and ATTACHED LETTER ( 3. ) Dated XX/XX/XXXX showing difference in language stating originate date of today or completion date of review After receiving my first denial letter from Caliber Home Loans I contacted the SPOC via telephone to ask if I could obtain any more information regarding my denial. The reason explained to me by the SPOC was the same as outlined in the original denial letter except I was told by the SPOC that due to my loan not having the originated required time of ( 12 ) months or more that 's why my Loan Modification was denied. I was further advised to reapply in XXXX XXXX allowing enough time to pass by from the time when I filed the first application. The second application was filed in late XXXX XXXX fulfilling the needed originate date requirement time period of ( 12 ) month or greater Sounding a little drained on the phone realizing I would have to reapply all over again the SPOC commented to me assuring me that my extra effort would be worth it and that other than the Origination requirement there was no other reason that my application would not be approved if there was no changes that occurred from the first loan modification original and the second application which I stated there were not any changes as I recalled .My second loan modification application request that was filed XX/XX/XXXX. was sent while another letter that arrived XXXX stating for me to fill out another Form XXXX and fax ASAP so I contacted the SPOC regarding an error I was having filling out the form XXXX as It was explained in detail to me by the SPOC via phone and I was advised to fax the form ASAP to the SPOC which I did and later that same day I observed my Loss Mitigation status showing all documents have been turned in and my modification application is under review. On XXXX XXXX XXXX I received a second Modification denial letter stating denial reasons as follows : :XXXX XXXX HAMP `` Excessive Forbearance '' We are unable to create an affordable payment without changing the terms of your loan beyond the requirements of the program. XXXX Modification XXXX : " Default not Imminent ''. Default status not Eligible, " We are unable to offer you a Home Affordable Modification because you have not missed two or more Mortgage payments '' Please see ATTACHMENT LETTER ( 2. ) NON APPROVED Dated XXXX XXXX, XXXX. Conclusion : I believe the denial letter dated XXXX XXXX XXXX speaks for itself as to the ridiculous reasons given on my. Denial letters The original and the second denials are so stated differently regarding the denial reasons given but no change of circumstances ever. occurred between the two time periods and still have n't to date The statement of miss two or more Mortgage payments suggesting a option to being denied seems ludicrous as a option for getting approved or putting oneself at risk of foreclosure more so but without stating that risk I also would like to know why my loan is labeled as " Excessive Forbearance '' and what is its meaning in relation to my loan status which has always been paid on time and paid in full! CONCUSION I really do n't believe that any viable options were explored to the best they could be to work out a loan modification to help me with my hardsh

Company response to consumer: Closed with explanation