Consumer complaint received 2022-08-01
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Subject : 4 unauthorized charges of {$190.00} each on my Chase cr card XXXX XXXX XXXX XXXX From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX, XXXX XXXX Ph : XXXX XXXX XXXX Email : XXXX XXXX : Cmplaint # XXXX XXXX XXXX XXXX I have 4 unauthorized charges on my Chase credit card of {$190.00} each, i.e. {$780.00} total, merchant could have charge one {$780.00} charge, they did not do that. 

On XXXX i charged one time {$190.00} by puting card info. thro computer. 

On XXXX I called Bank to dispute those charges, those charges were removed at that time. 

later in XXXX charges were added back in my account. finally I had to pay all those unauthorized charges. 

Bank says since I provided credit card number, Merchants can charge even later days as many times as they like. 

Chase Bank Refused to remove those charges from account. 

On XXXX I did enter credit card number for one time of {$190.00} charge in response to email, that clearly stated that I will receive premium trader service, for one time of {$190.00} charge. 

HERE IS PART OF THAT EMAIL : " The retail price for our XXXX XXXX is {$1200.00} for just one year. 

But right now, as a valued XXXX 's subscriber, you'll pay just {$190.00}. 

And yes, when you join XXXXXXXX XXXX XXXXXXXX XXXX right now, I will remove the expiration date from your new subscription. 

No auto-bills. No renewal fees. No expiration date on your service. 

That's a lifetime of our trading service which has proven reliability. 

Why would you want to miss out on the next big wins? Not only that, but the next guaranteed wins? 

If at least 80 % of our trades in the next 12 months aren't winners, you can get your one-time subscription cost refunded. 

That means I'm offering you guaranteed performance PLUS a lifetime of hot premium trades at {$1100.00} less than the regular one-year price. " I I FAXED COPY OF XXXX XXXX EMAIL TO BANK ON XXXX, AND BANK STILL ALLOWED XXXX TO CHARGE MY ACCOUNT 4 TIMES OF {$190.00} EACH ON XXXX AND ON THAT DAY I NEVER ENTER THRO COMPUTER OR NEVER CALLED TO PROVIDE CARD #. 

I have called bank sevral times between XXXX to XXXX and I made 2 trips to bank branch. 

Second trip on XXXX I met XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX Ga XXXX. Phone # XXXX XXXX XXXX / XXXX XXXX XXXX. He said all I can do send msg to Escallation team. Next day XXXX XXXX from escallation called me finally after two more calls he gave up and said I will not be able to help I called XXXX XXXX XXXXXXXX  talked to XXXX XXXX VP of the company, earleir in XXXX he had said we are big company & you do not have resources to fight. 

On XXXX, when I talked with him about 4 extra charges, he demanded another credit card, to charge more to make up {$1200.00}. 

I am including his email of XXXX ATTACHED DOCUMENTS : 1 Chase credit card statemnet XXXX to XXXX XXXX Chase credit card statemnet XXXX to XXXX XXXX Letter from Chase Bank to Update on XXXXispute 4. My Letter of Dispute and Email from XXXX XXXX XXXX faxed to Bank on XXXX XXXX. Email from XXXXXXXX XXXXt after my call to cmplaint about charges

Company response to consumer: Closed with explanation