Consumer complaint received 2016-06-20
Company: CITIBANK, N.A.
State: NY
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I had called Citibank on XXXX/XXXX/XXXX around noon time. A Citibank representative had help me upgrade my account and get the promotion of {$400.00}. I had confirmed the Citibank representative that i am able to get the promotion if i upgrade my account to Citigold and and maintain {$50000.00} for 30 days. Therefore, i transferred money from my XXXX account to Citibank. I had kept more then {$50000.00} in my account for more than 30 days. After half year i had not receive the promotion credit so i called Citibank on XXXX XXXX, half year since i join promotion. The Citibank representative first told me that my account do not have any promotion note on it. I explained to him that i upgraded my account because of the promotion. after he checked my account he told me that it is still in process. i will received my promotion at the end of XXXX XXXX. Since i still do not receive the promotion, i called on early XXXX XXXX, the Citibank representative told me that i am qualified for the promotion but she do not know why i do not received the promotion. She said she will send my case to the back office and i will receive the back office respond in around 10 business days. I had received the note from Citibank back office and their response is i am not qualified because my account is not open within the promotion time. I called on XXXX XXXX XXXX the Citibank representative told me that i am not qualified because the checking account is not a new open account. i told her that when i upgrade my account to get the promotion, the representative told me i will qualifies for the promotion. Since she i not willing to honor the promotion, i asked to speak to her manager. She put her manager on the phone and the manager said because the promotion is only for new customer and i am a existing customer therefore i am not qualified for the promotion. I told her that if that is the case the your representative should told me at the beginning so i do not need to upgrade my account. then she said she was sorry about to hear that but there is nothing she can do to honor the promotion. I told her that is Citibank mistake, Citibank is responsible for the mistake you made. she just repay that she can not honor the promotion. 


Below is the Citiback Pomotion : Earn a {$400.00} Cash Bonus* What drives you drives us. Start a new Citigold ( R ) relationship today.Or visit a Citibank branch, or call XXXX and mention code XXXX. Earn a {$400.00} Cash Bonus Open a new consumer Checking Account in The Citigold Account Package by XXXX/XXXX/XXXX. Make an eligible deposit of {$50000.00} or more in new-to-Citibank ( R ) funds into your new Checking or new or existing Savings Plus account within 30 days after account opening. Maintain a minimum of {$50000.00} for the next 30 days to receive your bonus. * It 's that simple. The cash bonus will be credited to your new checking account within 90 days from the end of the month in which you complete all offer requirements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief