Consumer complaint received 2015-09-28
Company: WELLS FARGO & COMPANY
State: AK
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
I am a XXXX veteran and back in XXXX after I was XXXX my tenants in my XXXX refused to pay rent forcing me to agree to a loan modification when I got back later that year. This process took a few more years to even begin and when we signed the paperwork with Wells Fargo and made the first assigned payment on the XXXX of XXXX in XXXX, they foreclosed after accepting it on the XXXX of XXXX of that same year. We ended up going to court after I retained an attorney and they withdrew their eviction saying that they wanted to work it out. They later restored the keys to me in XXXX and tried to do another loan mod, but the home was n't properly winterized and I refused to do anything until they agreed to fix it, which they did. 
It was deemed as a wrongful foreclosure by the anchorage court system which is public record and after I was taken to court by Wells Fargo to have me evicted that 's when the wrongful foreclosure was discovered in it 's entirety. They immediately back pedaled saying that they would work it out with me. In XXXX XXXX I was contacted by a woman of Wells Fargo ... her name was XXXX XXXX. She assured me that they wanted to right the wrong and put me back into my home and take it as nothing of this sort had happened. She agreed that the place needed to be repaired and wanted me to get more information to which I agreed. I had the place inspected by a local company here with estimates and fact findings as to what it would take to make this situation right. In the meantime, Wells Fargo had offered my attorney a position with them and she accepted stating that it was n't a conflict of interest. 
Meanwhile, I worked on getting estimates and making plans to get my home back. I had obtained at least XXXX of them, but was told each time that they were too high for them to accept. I finally told them that since they did n't like what I was doing, they could get the estimates done. They sat on it for a series of about six or seven months all the while assuring me that it was going to get taken care of when I got a call from a XXXX XXXX who offered me the sum of {$34000.00} to walk away or they would take the home away from me ... AGAIN. I declined and they took my home, changed the locks and took all of my belongings to include my military gear and would not tell me where they were. When I inquired I was told that it was in a 'classified location'..? I have a secret security clearance and a civilian was telling me this? I was sent a letter saying that they would put the things into storage and pay for the first 90 days, then after that it was on me. I never saw those items again to include my SWAT gear, flight helmet and suits and a vast array of things over the years that I still used because I was still in. I ended up contacting my state attorney general and other state agencies who would not help, and I 've also contacted XXXX of the U.S. senators here ( XXXX ), but nothing significant has happened in the right direction yet. After getting contacted by her, they said again that they would make every effort to make things right ... then they sold the place. Now they are denying EVERYTHING when most of it is public record and I have proof of the rest to include the utilities when I was told to place them back into my name. Now, I have lost my place and have a wrongful foreclosure on my record, so even after I recover it 's a stain on my record which prohibits me from buying and in some cases, renting. Did I mention that I 'm a now retired XXXX Vet???

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation