Consumer complaint received 2016-11-01
Company: LD Holdings Group, LLC
State: AZ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
I was pushed into taking a higher interest 'premium mortgage ' because my lender said that was the only loan I could qualify for with my debt to income ratio despite having been approved at a higher amount previously under lower rate regular FHA loan for a different property. After the sale of my home my lender said in order to get the loan to go through I had to allow title to take possession of the proceeds of my home to payoff the agreed to amounts in order to meet the required debt to income ratios, I agreed and wired them the money. Prior to close XXXX requested statements of all of my debts to which I obliged, however later the unpaid creditors disclosed they never received formal payoff requests from the lender error # 1. I received the final CD 3 days prior to close as required by law which was signed off by the lender and I combed over all the numbers for the payoffs which matched accordingly minus XXXX agreed to credit card which was n't discussed. I approached them and they said it was a change they decided to make so I trusted that they knew what they were doing. I was still going to only be left with XXXX credit card to pay after the close, paying off my car and all of the other credit card debt from the sale of my home while still closing on the new home. When I arrived at the title company 3 days later to sign the final documents in a rushed appointment I was told I would be receiving a refund check. When I questioned why my lender and the title agent stated that it was probably due to the credit card that was n't paid but that it had been reviewed and combed over thoroughly. Something did n't sit right though and I continued to question it. I called both the loan officer and the title agent leaving XXXX total messages over the course of a two week period hoping to resolve this and never received a call back. Meanwhile I had no refrigerator and my son needed furniture, my real estate agent assured me it was fine to cash the check. I went to title to pick up the check and the title agent was unavailable. Two and a half weeks go by and I receive a call from the loan officer stating they made a mistake and the monies dispersed were needed to pay off the debt because someone keyed a " XXXX '' in the thousands position rather than a " XXXX '', I was appalled the money was spent. The loan officer began to instill fear in me that if I could n't come up with that money then I would lose my home because they would n't be able to sell the loan. A week later I get a call from the lender that held my car loan which was supposed to have been paid off and I found out they never requested a final payoff nor did they pay that amount when I sent it to them the lender sent the title company the Principal amount of the loan leaving that remaining balance on that debt as well. I went back to the mortgage lender on a three way call with XXXX XXXX in which the loan officer got irritated for being called out on his error and proceeded to disclose my personal financial information and the dispersement details to XXXX XXXX rather than resolving their error or providing a solution in perhaps utilizing their error and omission insurance. I receive a call from the Sales Manager a couple weeks later saying that she was heading out of town but that they ( XXXX ) have talked to upper management and they really care so they will be taking care of this since it was their errors. Several weeks go by again and I hear nothing. I reach out again only to receive a response that flat out tells me they are not going to do anything but cover themselves. I get no details as to what that means, did they change the final CD? Did they adjust the debt to income? Then why did I have to have the Higher " XXXX '' if they could have done this to begin with? What is in place to protect buyers from lenders, who bails us out when they fail to have integrity?

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation