Consumer complaint received 2016-02-01
Company: Ocwen Financial Corporation
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
My servicer is still OCWEN. I filed a case, number XXXX in XXXX, XXXX as my house was scheduled for foreclosure by OCWEN in Georgia on XXXX XXXX, XXXX. I also wrote attorneys for OCWEN. The foreclosure was cancelled and I received a response to my complaint and a QWR I filed dated XXXX XXXX, XXXX. Now my house is scheduled again for foreclosure on Tues XXXX XXXX, XXXX, and not only do the same problems with servicing exist but they have become worse. 
Previously I complained about the periodic billing statements as being indecipherable and mathematically impossible to understand, numerical errors in the escrow account, failure to credit payments, OCWEN not paying propety taxes causing XXXX to issue which hurt my credit, failing to pay property taxes again, billing me for higher escrow contributions without explanation, inexplicable fees, strange categories that operated as suspense accounts, sending varying reinstatement figures that differed {$130000.00} between two consecutive months ; XX/XX/XXXX and XX/XX/XXXX, numerous errors on the statements, illegal foreclosure procedures, invalid assignments, lack of standing to foreclose, and intentionally deceptive accounting practices designed to force foreclosure. 
In OCWEN 's response to my complaint and QWR I can not say that any of these issues were directly addressed. Therefore I file another complaint against OCWEN for failure to follow the mortgage servicing rules under TILA & RESPA, state foreclosure rules, robosigning, and fraudulent assignments, eliminating standing to foreclose. Furthermore, to utilize the CFPB 's official responsibility under law to address certain servicing problems I state that OCWEN under amended Reg X violates their obligation to correct errors, to provide information requested by borrowers, to provide loss mitigation options ( which I finally received last week and promptly sent in ). The errors on the sstatements get worse, and never get addressed or corrected nor explained. During XX/XX/XXXX there remained a suspense account amount of {$32000.00} of unapplied funds which on XXXX/XXXX/XXXX disappeared with no credit to me. Between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX past payment credit breakdowns of {$17000.00} interest and {$14000.00} in escrow disappeared and were not applied anywhere. Between XX/XX/XXXX and XX/XX/XXXX the stated Reinstatement figure went from {$560000.00} to {$430000.00} inexplicably. That is a {$130000.00} difference in one month. No explanations offered.How is a borrower to know what to pay or do? The Reg X rules aso provide for servicers to provide disclosures to borrowers re mort servicing transferring and obligations to manage escrow accounts. My escrow account is such a mess and changes so much I may never understand it. One OCWEN rep said that they were having trouble combining systems of acquired companies, but borrowers should not have to suffer for their incompetence. The Reg Z rules under TILA require disclosures on ARMS like my loan and error resolutions and information requests. The response I have received so far is that my ARM changed after 5 years so OCWEN changed the billing from interest only to amoritization. Then they must have changed it back. Further, the announced payments on the settlement statements varied considerably between what they said I would pay vs what I have been billed, such as $ XXXX/mo vs $ XXXX/mo OCWEN bills me. Also errors are not corrected, payments are not credited and are placed in suspense accounts. I have forced placed insurance, and while I finally have loss mitigation conversations, they have just begun. I still am subject to dual tracking, robosigning, fraudulent transfers, XXXX assignments from XXXX to the XXXX XXXX XXXX XXXX, in a row even though the loan originator was not a licensed lender in Ga in XXXX, but XXXX keeps assigning the note/deed to XXXX repeatedly. Also this FC notice has different naming for the trust.

Company response to consumer: Closed with explanation