Consumer complaint received 2022-05-14
Company: JPMORGAN CHASE & CO.
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I believe JP Morgan Chase bank has been violating my financial consumer rights by using discriminatory and excessive overdraft fee collection tactics. I have reviewed both my checking accounts for the past 7 years, and I was astonished at what I had found. I DO NOT have overdraft protection set up on either account. However JP Morgan Chase continues to pay ACH and Debit transactions, when they are clearly aware the funds are not available in the account. I believe this to be a tactic not to " assist the consumer '' but one simply to generate an overdraft fee of {$34.00} assessed to the account the following business day. I understand that banks have rights to accrue fees, however they are taking advantage of this system in place. This is exactly why banks have reported huge profits on overdraft fee 's over the past several years, even throughout the pandemic. This is the epitome of a large institution taking advantage of the small-time consumer and I truly hope that they are stopped. Chase bank has not only been allowed to operate this way, even though they have been investigated and sanctioned before, but they have notably become deeply reliant on this stream of revenue. This type of illegitimate commerce from any private banking institution should never be allowed to persist, let alone from the XXXX 's largest bank. I am not saying that I was perfect, but when the numbers are evaluated, no one could honestly ever say it was on the level. Please review below... 
( I can provide documentation on everything ) CHASE CHECKING ACCOUNT ending XXXX starting in XXXX : End of Year total {$34.00} overdraft fee and refund amounts : XXXX : Charged {$400.00} ( XXXX fees ) Refunded {$130.00} ( XXXX fees ) = {$270.00} ( XXXX total fees ) XXXX : Charged {$2400.00} ( XXXX fees ) Refunded {$130.00} ( XXXX fees ) = {$2200.00} ( XXXX total fees ) XXXX : Charged {$5300.00} ( XXXX fees ) Refunded {$130.00} ( XXXX fees ) = {$5200.00} ( XXXX total fees ) XXXX : Charged {$2900.00} ( XXXX fees ) Refunded {$68.00} ( XXXX fees ) = {$2800.00} ( XXXX total fees ) XXXX : Charged {$2500.00} ( XXXX fees ) Refunded {$68.00} ( XXXX fees ) = {$2400.00} ( XXXX total fees ) **NOTE : In recent, I have reached out to Chase regarding recovering additional refund 's for overdrafts and I found it very interesting that they were willing to refund all fee 's for the current year, all XXXX of them. This has NEVER BEFORE been an option! ** Current year XXXX : Charged {$1100.00} ( XXXX fees ) Refunded {$1100.00} ( XXXX fees ) = {$0.00} ( Refunded all fee 's ) Total fee 's charged to account ending in XXXX and not refunded since XXXX {$13000.00} ( XXXX total overdraft fees ) CHASE CHECKING ACCOUNT ending XXXX starting XXXX : End of year total {$34.00} overdraft fee and refund amounts : XXXX : Charged {$740.00} ( XXXX fees ) Refunded {$34.00} ( XXXX fee ) = {$710.00} ( XXXX total fees ) XXXX : Charged {$300.00} ( XXXX fees ) Refunded {$130.00} ( XXXX fees ) = {$130.00} ( XXXX total fees ) XXXX : Charged {$340.00} ( XXXX fees ) Refunded {$100.00} ( XXXX fees ) = {$230.00} ( XXXX total fees ) XXXX : Charged {$34.00} ( XXXX fee ) Refunded {$0.00} ( No Refund ) = {$34.00} ( XXXX fee ) Total fee 's charged to account ending in XXXX and not refunded since XXXX {$1100.00} ( XXXX total fee 's ) As you can see, Chase bank has been making a lot of money on my two checking accounts. Arguably they certainly didn't shy away from taking even more advantage during the recent COVID-19 Global pandemic that left a lot of people, myself included, out of work for several months trying to make ends meet. I have a child and child support, I work hard to take care of my family and my financial obligations everyday, but this just doesn't seem right at all. ( GRAND TOTAL in overdraft fee 's since XXXX {$14000.00} ( XXXX Total Overdraft fees ) Whatever you can do to help me recover some or all of these funds would be greatly appreciated. This can not stand. 

Thank you for your time, XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation