Consumer complaint received 2015-09-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card
Issue: Billing disputes

Complaint:
XX/XX/XXXX I opened an account with XXXX and my account trader 's name was XXXX XXXX. After speaking with him for over an hour I asked him to send me the terms that we had agreed on for XXXX XXXX. He sent me an email dated XXXX XXXX & the subject at the top of the email stated " I have attached the Terms & Confidential papers here. This email explains how he would be trading on my account to prevent any Risk of Loss of Money. Everything had been going well for 5 months.XXXX, when he asked me to deposit {$2000.00} and assured me that this money would be used for only one month. We XXXX agreed on the date that the money would be returned including the 3 % fee from XXXX.. THE DATE WE HAD CHOSEN WAS XXXX THE XXXX. I watched my account and when I did n't see the money returned in XXXX the XXXX I filed a dispute with Bank of America and also with XXXX. I tried contacting XXXX XXXX and he never returned my phone calls. from that point. I filed a complaint with them and asked to speak to his supervisor. XXXX told me if I ever had any issues that I could always complain to my bank if he violated his Terms & Conditions for trading. I faxed the email that XXXX sent me to my bank that I have been a customer XX/XX/XXXX. XXXX lost {$2000.00} dollars and violated his agreement with me. I was able to salvage {$680.00} of the {$750.00} that had invested. The only reason I did n't recover more of my money is because XXXX placed my account on XXXX Trading when he abandoned my account which was also a breach of Contact without telling me anything. On XXXX the XXXX when I called to complain to XXXX. I had been calling then every week asking to speak to XXXX 's Supervisor and no one is returning my requests. I did not get what I was promised in his email and now he is trying to avoid all my phone calls. XXXX never mentioned anything about using the entire {$2000.00} for trading and told me he would only use a portion of it for trading. he states this his terms that he would not do. He always traded Conservatively. He Violated his terms for trading and also his terms to trade as my account manager when he left my account unattended witour Terms for Trading that he had done for over 4 months. XXXX always kept me advised of all his actions until my last Deposit of {$2000.00}. We never discussed what trades he was planning with that my but promised me as always that my money would be safe. For over 5XXXX months XXXX had kept his word to me and I still have no idea where the money went or how it was used, but he did break his promise of the way he had been trading for the past 5 months. He had made {$950.00} but this was all lost when he ditched my account and abandoned it for the XXXX to make the trading, which broke our contract because he was in charge of all trading with my account & he had removed his name from my account after the {$2000.00} went missing.. It appears no one in the XXXX XXXX keeps there word and I will never use Companies like these filled with gamblers who lie and steal their customers money. XXXX Breached our account when he removed his name from it without my consent or knowledge. When a person knows they have done something wrong they either face up to it or try to hide their mistake. XXXX Has chosen to be a XXXX and a Liar and completely abandoned my account with him. Bank of America needs to call these people and speak to XXXX Supervisor to get the facts. He signed up to help me manage my account and then completely left it un-managed with no one watching over it. This was a breach of XXXX and XXXX. All phone calls are recorded, XXXX never told me he was leaving my account unattended.Our last conversation, XXXX XXXX will prove he never told me anything about what he was investing in. He did tell me my money would be returned with the the 3 % fee From Bank of America

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief