Consumer complaint received 2020-03-03
Company: SYNCHRONY FINANCIAL
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
On XX/XX/2020, I was online looking forward to buy a pair of legging by XXXX for my daughter, I XXXX   XXXX and entered the official company 's website, I found that the legging was on sale for {$58.00} instead of {$98.00}, I was so excited so I bought 2 pairs for {$58.00} each and paid {$110.00} using my PayPal Credit. Next morning, I told my daughter about the purchase and she was excited, we checked my email and didn't find the confirmation email that normally we received from the sellers to confirm the purchase, instead, I received an email from XXXX that has the companies logo on the email which kind of weird for a big company to use this type of email, I asked if they are XXXX and never received a response. The email I received from XXXX was to inform me that they received my order and will send me an email once they ship the items, in the email there was 2 box to click on, one to view my order, the 2nd one is to view the companies website, I clicked on each box and each time I received an error message, I thought there was an issue with the companies website and I should just wait for the shipping email which it never been sent! I've been trying to contact the seller and no response. I called PayPal to report this scam and to get refunded since I was sure that this what happened ( Got Scammed ). PayPal contacted the updated the open case after they contacted the seller and gave them a tracking number and assure that the items been shipped. It took I think 3 weeks maybe more till I received the package in the mail. The package was so tiny you start wondering how they were able to fit 2 pair of legging into that one? Anyway, I opened it and find out that the seller sent A TINY POLISHING CLOTH!!!! NOW I KNOW FOR SURE I'VE BEEN SCAMED! I called PayPal right a way who btw did nothing from the start and let me waited all that time for nothing and closed the open case without even call me to make sure I received my items. And here I ' am open ANOTHER case with and the reason this time was items not received. I sent PayPal everything that I felt it's important to proof my case, I sent the confirmation email I received from XXXX, pictures of what I received, the email address, a link to people who's been victimized by XXXX. Their answer was " What happens next? Once confirms that they've received the item ( s ), we'll process the refund and close this case. If your seller doesn't confirm receipt of the item ( s ), we'll continue our review and evaluate your tracking information ''!! WHAT??!!! IS THIS FOR REAL?!!! So PayPal asked their customer ( ME ) to PAY for the shipping to send back a polishing cloth to an address I'm sure that it doesn't exists and then wait for a SCAMMER/HACKERS who doesn't exists to confirms that they've received the item! REALLY?!!  Why PayPal did not wait for me too to confirm that I received the correct items before they closed my case? Who's side is PayPal with? Their customer or scammer?!! PLEASE I NEED HELP! I'M SO UPSET OF WHAT PAYPAL MADE ME GO THROUGH AND NOW ACTING THAT IT'S OK TO BE SCAMED INSTEAD OF DOING SOMETHING TO THIS KIND OF ACTS, PAYPAL FAILED ME BIG TIME. I got abused twice, one by getting scammed, and one by PayPal who let me go through all this and make it harder for me to get my money. I feel right now that companies like PayPal encourage these scammer to scam more innocent people by acting like they are really exists! There are more people been victimized by the same one. HOW MUCH THESE THIEVES STOLED FROM ME AND OTHERS LIKE ME? IF the scammer wants their item back, then they needs to pay for the shipping NOT me. I am going to file more complaint about these type of shady acts that I feel it grows more and more by the help of companies like PayPal that fail their customers and never refund or take any actions against these scammers! This is a link about other victims that been victimized by the same person/s ** https : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation