Consumer complaint received 2022-08-15
Company: GOLDMAN SACHS BANK USA
State: MI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am writing this complaint because my consumer rights have been violated by the involved company. I sent a billing error notice via certified mail # XXXX XXXX XXXX XXXX XXXX that was delivered on XX/XX/XXXX. Since that time the company had sent me an email dated on XX/XX/XXXX, stating, " We received feedback regarding your Apple Card account and are looking into it. 
Your dispute has been investigated. We received your request for debt validation on XX/XX/XXXX regarding validation of account history of your Apple card reported by Goldman Sachs Bank USA. We mailed the debt validation packet to you on XX/XX/XXXX. We have reviewed the information being disputed, as well as our records, and determined that your Apple Card account was reported correctly. If you have any questions regarding your account, please feel free to contact us at XXXX. 
If you have any further questions, please reach out to an Apple Card Specialist. 
I then wrote another letter further explaining this dispute on XX/XX/XXXX, which was delivered via certified mail # XXXX XXXX XXXX XXXX XXXX that was delivered on XX/XX/XXXX, explaining why the matter was not settled. 

On XXXX XXXX, the company reported that the disputed amount was 30 days past due, which is a direct violation of 13 ( d ) ( 2 ) Adverse Credit Reports Prohibited - ( 4 ) Permitted creditor actions.

A creditor is not prohibited from taking action to collect any undisputed portion of the item or bill ; from deducting any disputed amount and related finance or other charges from the consumer 's credit limit on the account ; or from reflecting a disputed amount and related finance or other charges on a periodic statement, provided that the creditor indicates on or with the periodic statement that payment of any disputed amount and related finance or other charges is not required pending the creditor 's compliance with this section. ( PLEASE SEE ATTACHED ) On or around XX/XX/XXXX, I received the attached " Validation Letter '' ( PLEASE SEE ATTACHED ) which was dated on XX/XX/XXXX, which had to be a typo, and stated that if I do not respond within 15 days the company will report the debt. I then sent another correspondence via certified mail # XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, which had not been delivered but I notified the company to note my account that I had a response being mailed. ( PLEASE SEE ATTACHED ) All of my responses have been made in a timely manner to expediate the settling of the matter, however the company violated the procedures of resolving billing error notices and furthermore have caused damage with the furnishing of this adverse credit reporting. 

There was never a resolution, and this is evidenced by the correspondences all lacked and the following language from ( 13 ) g -Creditor 's Rights and Duties after Resolution : ( 1 ) Shall promptly notify the consumer in writing of the time when payment is due and the portion of the disputed amount and related finance or other charges that the consumer still owes.

The company has also violated Official interpretation of Paragraph 13 ( g ) ( 4 ) ( i ) Promptly reports that the amount or account is in dispute ; ( ii ) Mails or delivers to the consumer ( at the same time the report is made ) a written notice of the name and address of each person to whom the creditor makes a report; and ( iii ) Promptly reports any subsequent resolution of the reported delinquency to all persons to whom the creditor has made a report.

Company response to consumer: Closed with explanation