Consumer complaint received 2021-10-28
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
On XX/XX/2021, I received an email from Navy Federal. The email offered to show what cards I prequalified for. After taking the steps to view the pre approved cards that I was eligible for, I decided to choose one and apply. I was then denied. Note : I currently have 3 cards with Navy Federal that are in excellent standing. My only reason for entertaining such offer was based on my good standing with Navy Federal and because the website informed me that I was preapproved.

Navy Federal has discriminated against me and violated my rights as a consumer. 
Pursuant XXXX5 U.S. Code 1691 ( a ) Activities Constituting Discrimination ( 3 ) **Reference 12 CFR Part 1002 - Equal Credit Opportunity Act ( Regulation B ) As a consumer, I exercised my right to apply, in good faith, considering my current relationship with Navy Federal banking institution. Navy Federal banking institution has undermined my confidence and would cease to function with the absence of consumers such as myself.

Pursuant 15 U.S. Code 1681- Congressional findings and statement of purpose.

I did not initiate communication. I was solicited and the pertinent information needed, for me to make an informed decision to " not apply '' for credit, was not given.

Pursuant 15 U.S. Code 1681m - Requirements on users of consumer reports ( d ) Duties of users making written credit or insurance solicitations on basis of information contained in consumer files ( 1 ) ( B, C ) ( D ) ( E ) Navy Federals reason for adverse action states ; Collection Action Or Judgement and goes on to confirm the decision was based on information provided by the consumer reporting agency XXXX. Navy Federal also states XXXX in whole or in part influenced the decision. Navy Federal also contradicts itself by then stating the consumer reporting agency ( XXXX ) played no part in the decision and would be unable to supply me with specific reasons as to why Navy Federal has denied credit to me. 

In fact, if the reason for adverse action is not the reason stated above, Navy Federal has violated me again.

Pursuant 15 U.S. Code 1691 d Reason For Adverse Action ( 2 ) ( a ) I am currently already awaiting a response from XXXX regarding items/accounts that do not belong on my consumer report. 
Pursuant 15 U.S. Code 1681 b -Permissible purposes of consumer reports I have never given written permission for XXXX XXXX Navy Federal to report or reflect any negative information on any files/reports regarding me as a consumer. I did not give XXXX or Navy Federal the right to determine my credit worthiness.

To conclude, the email sent to me, regarding pre approval, was misleading and deceitful. I was used and taken advantage of. This type of practice from a financial institution is unlawful.

I sent a notarized letter to Navy Federal on XX/XX/2021. I have not yet received a response. 

I give the CFPB permission to obtain/view any and all relevant documentation, to proceed with this investigation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation