Consumer complaint received 2022-09-22
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I opened a Raymour and Flanigan credit account under TD Bank in mid XXXX when purchasing two items of furniture. Unfortunately, when I received my first bill, I discovered by seeing the min amount due, that something went wrong and I did not get what was promised to me by the vendor, XXXX & XXXX. The particulars are not that important for this case but my min payment was not supposed to be that high ( {$120.00} ). I had specifically told the salesperson what I could afford as a min payment and it wasn't anywhere near that. I called the bank immediately and spoke to both an agent and a supervisor. The supervisor told me that the only way to get the min payment down was to get the vendor to extend the terms, i.e., to give me XXXX, instead of the XXXX. That would lower my payment. I filed an immediate dispute with the agent that day, explaining in detail, patiently what the issue was. I must have repeated myself five times. I was very thorough. The supervisor could not tell me whether or not I was responsible for the min payment or if I would be getting a late fee, under the dispute. I am not sure why. I always thought that everything is on hold during a dispute. I did not pay the min payment on time due to it being so high. I was not prepared for it did not have it. It was also not what I expected under deal I was offered from the vendor. However, in good faith I still made a payment of {$100.00} just a few days later. The dispute was opened two days after the due date. I found out when I received the letter in the mail from the bank, in triplicate, that the dispute was totally incorrect. Not one thing was right. I never claimed what they were stating. They told me I lost the dispute and it was closed. of course. No surprise there. The agent was either completely incompetent or they could care less what a customer was stating and put down whatever they wanted to hear. Whatever the case, it was wrong. No wonder I lost the dispute. I had been, in the meantime working with the vendor to change the terms. They gave me a hard time but agreed to do it and finally did, after several weeks. However, my min payment was never lowered. When I looked today, I seen that it is still $ XXXX. I got a supervisor again and was told that it is not being lowered. The correction to the 18mos has nothing to do with it. It is the vendor that has the agreement of the min payment being 3.5 % of the balance that is doing this. Not the length of the 0 % finance. What? So, they gave me erroneous info that I told the vendor? Are they kidding me? Now what? Now, I go back to the vendor again? What do I beg for now? Return one of the pieces of furniture? That is not going to happen. They are not going to take it back and frankly, I can't blame them. So how do I fix this? Not pay my bill? I can not afford a min payment of {$120.00} per month. Period. This has to be fixed and why when an amount is under dispute was I responsible for the min payment and or a late fee?

Company response to consumer: Closed with monetary relief