Consumer complaint received 2022-05-18
Company: CITIBANK, N.A.
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
MONEY MISSING IN CITIBANK XXXX ACCOUNTS @ CITIBANK, N.A, USA UNAUTHORISED CLOSURE CITIBANK XXXX ACCOUNTS BY CITIBANK N.A STAFFS CITIBANK XXXX ACCOUNT NO. : XXXX @ CITIBANK, N.A, USA I, XXXX XXXX XXXX, holding Identity Card No. XXXX have a Citibank XXXX Account XXXX. XXXX opened with Citibank N.A, XXXX XXXX XXXX  XXXX XXXX XXXX Office at XXXX, XXXX XXXX, XXXX XXXX, XXXXXXXX New York, XXXXXXXX on XX/XX/XXXX. 

I am lodging this report for your investigations relating to my bank deposit money missing in my Citibank N.A XXXX Account No. XXXX, Unauthorised Withdrawal of Money in my Citibank N.A XXXX Account No. XXXX and Closure of my Citibank N.A IXXXX Account XXXX. XXXX by Citibank N.A XXXX staffs without my Approval. 

Citibank N.A staffs have Unauthorised Closed my Citibank XXXX Accounts Without my Consent/Approval. The Money in my Citibank XXXX Account is Missing and the Money is Withdrawn without my Authorisation. 

On XXXX XXXX, XXXX, I have a telephone conversation with Citibank N.A, service staff to check my Citibank XXXX Accounts Status. After checking the Citibank computer, Citibank N.A, Customer Service staff confirmed my Citibank XXXX Account was NOT REGISTERED/RECORDED in Citibank N.A XXXX XXXX XXXX XXXX Moreover, Citibank customer service staff is unable to trace whereabouts my MISSING MONEY kept in my Citibank XXXX Accounts. 

My Communication via telephone and email with Citibank N.A USA is as follows : - On XXXX XXXX, XXXX, I sent several letters via email to Citibank N.A Customer Service staffs at Citigroup Customer Service XXXX Citigroup Center XXXX XXXX, XXXX, FL XXXX, USA regarding the Unauthorised Closure of my XXXX Accounts and Whereabouts is myMissing Money kept in my XXXX Accounts. 

The Names of Citibank N.A Customer Service Staffs I have contacted and emailed my letters to : XXXX XXXX XXXX, Citis Customer Service XXXX XXXX XXXX, Senior Vice President Sales Group Manager XXXX XXXX XXXX XXXX XXXX XXXX, Citis Service Assistant XXXX XXXX XXXX, Vice President Sales XXXX XXXX XXXX XXXX, Assistant Vice President Financial Advisor XXXX  International Till today, I have NOT received any reply from Citibank N.A Customer Service staffs names mentioned above. 

On XXXX XXXX, XXXX, I sent several letters via email to Citibank Executive Staffs in Citibank N.A Head Office at XXXX XXXX XXXXXXXX XXXX XXXX NY XXXX, XXXX regarding the Unauthorised Closure of my XXXX  Accounts and Whereabouts is myMissing Money deposited/kept in my XXXX Accounts. 

The Names of Citibank N.A, Executives Staffs that I have emailed my letters to : - XXXX XXXX, CEOand President of Consumer Banking XXXX XXXX, Chief Administrative Officer XXXX XXXX, Senior Vice President, XXXX XXXX XXXX XXXX XXXX XXXX, Chief of Staff to CEO Till today I have NOT received any reply from Citibank N.A, Executives Staffs names mentioned above. 

I will be grateful if your CFPB could conduct a thorough investigation of the : ( 1 ) Missing Money in my Citibank XXXX Accounts. 
( 2 ) Unauthorised Withdrawal of Money in my Citibank XXXX Accounts. 
( 3 ) Unauthorised Closure of my Citibank XXXX Accounts. 

and inform me at the earliest of your investigations outcome to my above address and/or Cell Phone. 

My Cell Phone No. : XXXX or Email Address : XXXX Thanking you in anticipation of early enforcement action by your Consumer Financial Protection Bureau ( CFPB ). 


Citibank N.A USA Contact Citibank , N.A . 
Customer Service Centre XXXX Citigroup XXXX, XXXX XXXX, Florida XXXX XXXX Phone : XXXX XXXX XXXX ) XXXX Citibank N.A XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXXXXXX New York XXXX For your references , I enclosed 2 Pages Citibank XXXX Account Statements and ( 2 ) XXXX Police Report. 

Sincerely Yours XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX

Company response to consumer: Closed with explanation