Consumer complaint received 2017-05-16
Company: Navient Solutions, LLC.
State: KS
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
( I have dates later on/for recent events but as issues started in XXXX, I am really unsure of the start dates. ) As I can show through documents, they have been reporting I 'm paying XXXX $ on my Navient Account History private loan/Tuition Answer statement. However, in my bank statements from XXXX XXXX and XXXX XXXX ( and for who knows how long prior -- I 'm working on getting those statements ), they 've been taking XXXX $ out. The bank shows the XXXX taken out on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and Navient shows the XXXX $ taken out/posted on XXXX/XXXX/XXXX & XXXX/XXXX/XXXX. Also, the amount going towards principal varies in ways that do n't make sense. I realize that the amount can changed based on how much is owed. However, in XXXX of XXXX, XXXX of the XXXX went to principal ; XXXX/XXXX/XXXX XXXX towards principal of the XXXX ; XXXX/XXXX/XXXX an unknown adjustment of XXXX cents added to principal balance ; XXXX/XXXX/XXXX XXXX paid to principal of the XXXX payment ; XXXX/XXXX/XXXX XXXX paid to principal of XXXX ; XXXX/XXXX/XXXX XXXX towards principal of XXXX payment ; XXXX/XXXX/XXXX XXXX to principal of XXXX. Should n't the amount going to principal go up or at least remain consistent if the loan is n't going up and payments are posting on the same days each month? I have not called the company on this particular issue yet because I want to document how long this has been happening with an outside source first. I do not trust that left to handle it on their own, they would do so in an appropriate manner. I have attempted to address other issues simply to find myself on hold and with little clarification on issues. ( I also can not log in as myself -- it says I am disabled from it but my husband ( co-signer ) can log in. This tends to be a running theme. ) This is particularly true because prior to entering into the for-profit world, I found them difficult in terms of repayment options. This student loan is a private one that I took out while waiting for federal options to become available. The loan is significantly higher than when I started. I had a lot of trouble getting the payments lowered and was instructed more than once that my only option was pay the full payment amount at a high interest rate or forebearance. At one point, I was told the only way to get my interest rate lowered was to stop making payments ( to get a program that would be much like a mortgage relief loan but turned out to be a reduced interest program whose structure I still do not understand. ) The forebearance 's caused unpaid interest to capitalize ; which I was made aware of. Anyway, in XXXX I left non-profit and started making full payments. Now, I am finding that I am still not consistently paying on the principal and that they are taking out more than what they are showing as applied. I am working on going back to XXXX to see if they were taking out more than is reporting on the Navient website/account history for longer than the last 2 months. Where did the extra XXXX $ a month go?

Company response to consumer: Closed with explanation