Consumer complaint received 2022-09-22
Company: MoneyLion Inc.
State: WA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
Re : Moneylion, also XXXX, now XXXX XXXX  I have been a consumer of XXXX   since XX/XX/XXXX having my SSDI, now SSI direct deposited into XXXX. I liked the option to obtain a lending product called XXXX and also used another loan product called XXXX XXXX XXXX XXXX 
All XXXX  was repaid upon receipt of my next months direct deposit and all payments for XXXX  loan same or even early as in most recent. Suddenly without notice after repaying my XXXX  or XXXX  loan eitheron XX/XX/XXXX when DD  came in- Im not allowed to borrow either without explanation or so much as getting a promised call back by the consumer advocate which was promised in writing by a XXXX XXXX XXXX 
Im trying to resolve this mystery, I called the FDIC was told to call XXXX whom agent said had changed again to XXXX XXXX and to complain to the Office of The Comptroller of the Currency as thats who has Authorty over this company. I did so on XX/XX/XXXX. 
1-less than 5 minutes after being denied XXXX  and XXXX  loans an XXXX  marketing email arrived. ( copies of all of my communication with XXXX, OCC, and abbreviated copies of legal action against XXXX  which I found upon research will be provided ). I will include my email sent to XXXX XXXX XXXX asking for them to call me since the phone no the FDIC provided doesnt allow a consumer to talk with them.

2- My request was emailed to XXXX XXXX XXXX on XX/XX/XXXX no response. 
3- XXXX XXXX a XXXX Consumer Advocate emailed me to reach out on XXXX with no phone number to call her and no call that was promised to me was returned to me by their own deadline of XX/XX/XXXX or even today. 
4- XXXX asked me to furnish her in an email this morning just after XXXX XXXX PDT a best time to call her to which I once again provided my phone no and asked her to call asap or any appt today that will suit her the earlier the better. She has not called me as of. XXXXXXXX XXXX PDT. 
5- Moneylion did not notify me that the underwriting bank changed to XXXX  XXXX XXXX XXXX if XXXX nor now. 
6- XXXX  masquerades as a bank when in fact they are a predatory financial products provider and aggressive marketer of same. 
7- I have received no less than two marketing emails per day and often more pushing their XXXX, bit coin, crypto, referrals bonus if {$55.00} more XXXX  per day. The friend I signed up last month did not allow me anymore XXXX. 
8- Misleading perhaps illegal representation of interest on XXXX as a ( tip ) instead of stating voluntary additional interest of {$2.00} to {$10.00} per {$100.00} borrowed with a {$5.00} per {$100.00} transfer fee. That same fee would apply again if one borrows it for another month meaning the APR is Approx $ 71.88 % per {$100.00}. 
9- Credit Builder loans are at 24.99 % per month and if I borrowed {$1000.00}, {$250.00} is held in reserve until the loan is paid off in 12 months at {$94.00} per mo. 
10- A membership fee of {$19.00} monthly to even obtain XXXX  loans is also taken from my SSI check. Btw - XXXX wasnt refunded me though Im not eligible for XXXX  loans. 
Im researching this companys litigation against ; it is my belief that my complaint is not isolated but rather similar enough to others that Texas brought legal action for same last year. 
11- No letter or reason given to me for denial of loan products given to me.

12- please investigate this companys business products and especially lending practices etc.

I will be submitting additional email communication with them and news articles on legal action against them by others as well as my OCC complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief