Consumer complaint received 2018-06-12
Company: AES/PHEAA
State: MD
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
XXXX XXXX ( hereinafter, XXXX  ) services 6 ( six ) federal student loans since said loans first entered repayment in XX/XX/XXXX My repayment is/remains-unaltered Standard Repayment Plan, i.e. 120 fixed/equal monthly payments to paid-in-full. To date ( XX/XX/XXXX ), XXXX admits I have made 76 uninterrupted payments of {$1000.00}, the amount XXXX  established as my fixed monthly payment. XXXX admits I have 44 monthly payments remaining to paid-in-full all 6 loans. In fact, over XXXX XXXX XXXX, Vice President, Loan Operations signature on XX/XX/XXXX, XXXX expressly admitted all my loans are expected to be paid-in-full at $ XXXX/month payoff as follows : Your current expected payoff date for loan sequence 1 is XX/XX/XXXX. Your current expected payoff date for loan sequences 2, 3, 5 & 6 is XX/XX/XXXX. [ Loan sequence 4 was never disbursed to me/paid-in-full XX/XX/XXXX. ] Your current expected payoff date for loan sequence 7 is XX/XX/XXXX. [ =All loans are paid-in-full on time and/or 2-3 years ahead of 10-year-schedule. ] None-the-less, in XX/XX/XXXX, XXXX   inexplicably/absent notice to me, ( i ) extended Terms Duration credit reported to XXXX, XXXX and XXXX ( hereinafter, Credit Reporting Agencies or CRAs ) from 120 months to 130-145 months ; and ( ii ) reported in repayment XX/XX/XXXX-XX/XX/XXXXa seventh loan never disbursed to me, both I disputed, CFPB portal Case # XXXX. XXXX responded with an Administrative Forbearance, claiming in plain untruth/lie rather that I had credit disputed Identity Theft. Thereafter, FedLoan from XX/XX/XXXX to the present ( XX/XX/XXXX ) billed me different amounts from $ XXXX- $ XXXX/month every month-plain breach of Standard Repayment contract. My Standard Repayment Plan contract stated 120 equal/fixed monthly payments of {$1000.00}, which I paid uninterrupted, timely, in full every month from XX/XX/XXXX through XX/XX/XXXX. In retaliation for my 15-month-long credit disputes, XXXX  reported to CRAs, 30 XX/XX/XXXX credit reports : ( i ) I made no payments : XX/XX/XXXX ; XX/XX/XXXX-XX/XX/XXXX ; ( ii ) both underpaid-and-overpaid in XX/XX/XXXX ( =XXXX   willful misallocation of payments to fraudulently/in extortion engineer default of some loans ) ; and ( iii ) made no payment XX/XX/XXXX-XX/XX/XXXX. On XX/XX/XXXX I contacted XXXX   by phone ( XXXX : XXXX, XXXX ID : XXXX ; XXXX, ID : XXXX ; XXXX, ID : XXXX  ) thereby providing XXXX notice of my loans account credit, billing inconsistencies, and willful/knowing extortion via misallocation of payments to create default/underpayment of some loans with coincident overpayment of remaining loans. In direct contradiction of XXXX Vice President for Loan Operations XX/XX/XXXX letter, XXXX stated XX/XX/XXXX about XXXX XXXX : the system escalated my/borrowers monthly payments because said six loans would not have been repaid on or before XX/XX/XXXX. I believe XXXX  actions herein described are unlawful, being in clear violation of the federal Fair Credit Reporting Act ; Truth in Lending Act ; Racketeer Influenced and Corrupt Organizations Act ( civil RICO-extortion ) ; mail- and wire-fraud statutes ; and Massachusetts State contract law statutes. I respectfully request CFPB take action against XXXX to halt further XXXX unlawful actions on my student [ 6-loan ] account and fully correct existing contract breach for willful extortion discussed herein. I have XXXX express admission of all payments/amounts/dates made ; bank-statements proving said payments electronically made to PHEAA-XXXX ; and US Mail-signature-receipt of payments timeliness.

Company response to consumer: Closed with non-monetary relief