Consumer complaint received 2021-11-19
Company: Experian Information Solutions Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX I have been trying to communicate with Experian, XXXX and XXXX XXXX XXXX regarding : - XXXX ( account XXXX ) - contact information XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX ( Amount : {$9500.00} ) and - XXXX XXXX XXXX ( account number : XXXX ) - contact information XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX ) XXXX ( Amount : {$4500.00} ) Please note that I will be attaching the following copies of the letters to this complaint ( blocked off my information as indicated ). Including certified mail receipt ( XXXX ) ( *only for XXXX USE ONLY ). My first initial communication was on XX/XX/XXXX than onto XX/XX/XXXX and lastly again on XX/XX/XXXX. However, I kept getting stall letters, 'projected completion ' notations as attached, which is unlawful because nothing provided with answers. Today it is XX/XX/XXXX and I still have not received any proper communication or resolution which calls for me to follow through with this case in a much more serious matter. 


XX/XX/XXXX ( XXXX ) - I got this notice regarding my complain, " The company needs authorization from you to proceed with your complaint. We reviewed the complaint you submitted and sent it to the company for a response. The company has let us know that it needs authorization from you to proceed. '' Contacted XXXX  XX/XX/XXXX at XXXX. The representative mention that my account, personal information, or email is associated with a credit repair or either XXXX other accounts. 

Now, I am very highly concerned because who else has my information and I told her do not close my case because this is I, XXXX XXXX, but XXXX  said they couldn't do anything else. 

XXXX said I had to call Experian to give them authorization. I had immediately called them right after XX/XX/XXXX XXXX. 

Experian mentioned they have put my account on fraud alert and I told them I've been having my account on freeze which I did not mind the extra protection. Experian stated to go on XXXX to file a fraud report and I did, but it get redirected to this website. Lastly, I stated clearly to the fraud department that I give XXXX authorization and Experian to resolve this ongoing issue. 

At this point I am getting dragged from XXXX place to the other. It is very frustrating because I have personally tried to do whatever in my power to resolve this matter on my own and I keep getting cut off by unlawful resolution. 

I will attach all the evidence and paper trail to this complain. I have already consulted with an attorney. My XXXX  mentioned to attached all of my XXXX XXXX. Because Experian is just obstructing from doing their job correctly and following United States of America laws. 

XXXX - I would not be doing this report for no reason. I need a valid response. It has been more than XXXX years and communicating again this year. Yet- no valid proof or response. This time I am going to lawfully protect myself and do what is necessary and if needs I will vs. et all to those that are not taking my case in full affect and finding resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief