Consumer complaint received 2016-07-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AL
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Capital One allowed a charge of {$1200.00} to a XXXX XXXX XXXX. I did not authorized such charge. Shared with Capital One copies of emails between me and XXXX XXXX of firing him in XXXX, 2016. Sent copies of what I paid XXXX XXXX on an agreement in XXXX XXXX. My last payment to XXXX XXXX was {$600.00} on XXXX/XXXX/2016 with an new agreement {$2200.00} if I use his services again. Total payments to XXXX was {$2800.00}. I contacted XXXX in XXXX XXXX and he would not respond to my calls or emails. Threaten firing on calls. XXXX XXXX does n't respond until its a month after XXXX/XXXX/2016 for new contract. XXXX XXXX did nothing for me during the time we were arguing about his services and his firing. XXXX XXXX XXXX we did n't have to meet for anything and I would have to do hearing myself for now. I figure I paid him already to at least come to the first court date. There was no negotiations with other parties. Already told XXXX in XXXX 2016 we was going to court no meeting up for anything. My financial situation changed and was trying to contact XXXX in XXXX to make known we needed to collect some money from my spouse since she took {$32000.00}. I ran out of money. It took XXXX XXXX 20 days to respond to my email in XXXX XXXX 2016. I was dissatisfied with his services on XXXX XXXX when he did n't contact me. He avoided my calls on purpose to get legal obligation but provided no service to me. This is for XXXX and new agreement for {$2200.00}. He was fired in XXXX in an email. He did no authorized work for me. His charges are made up and not agreed to by me. I believe Capital One already sided with XXXX because he is a lawyer no matter what proof I brought they sided with him I believe out of fear. He has no signature by me for these charges my dispute was started in XXXX I believe and so it 's no way he taught he still had a job. This dispute been going on for 5 months and they would rule in my favor but allow XXXX XXXX to present paper work at last minute when it does n't prove anything when you look at it. They told me the last time that his time ran out it was closed then they opened it again. They lied to me. I would have closed the account before if I knew they would allow him to reopen the case. They had their mind made up already. They sent me on XXXX XXXX their already made decision. But we was still disputing all till XXXX XXXX 2016. They had their mind already made up and just lied to me. They did n't even look at XXXX XXXX paper work. I confronted them on this. They just got fake reps to leave fake numbers like XXXX ext XXXX and a number XXXX not a working number. They stall with another rep when you call their real number have you on hold XXXX minutes to tell you same thing they said before. Told them this is fraud, was n't paying this debt they allowed to my card that was closed XXXX/XXXX/2016. Sent my last payment with the words final payment and that the account is now fraudulent wrote a letter faxed to them that I do n't owe them anything since it 's fraudulent. Recorded my conversation with their rep explaining they allowed a charge without my signed consent or agreement. XXXX XXXX has no signature for fake charges. Did n't use his services. Just few emails would n't take no time to read all them. XXXX of the people even said they do n't have a real fraud dept. all go disputes to handle. Tried to go to their fraud dept. their excuse they had to get info from disputes. But really fraud is not handling the case always forwarding it to disputes dept.

Company response to consumer: Closed with explanation