Consumer complaint received 2017-05-25
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XXXX of 2017, I provided the XXXX XXXX and Experian with documentation sent to XXXX XXXX XXXX ( a debt buyer ) requesting verification of an alleged debt which was being reported to the bureaus by them, including : 1 ) signed agreement between them and creditor granting them authority to collect on alleged debt ; 2 ) proof of assignment or sale of alleged debt from original creditor to them ; and 3 ) complete payment and accounting history of alleged debt. I requested that the information be furnished within thirty days, or the account removed from my reports. In XXXX of 2017, I submited additional correspondence to XXXX XXXX XXXX informing them that they had failed to comply with my verification request, and, as such, the item should be removed from my reports immediately. I provided copies of all correspondence between me and XXXX XXXX XXXX to Experian, XXXX XXXX XXXX on XXXX XXXX, 2017 ( see attached ) and requested that they remove the item from my reports. In response, all XXXX bureaus opened disputes on my behalf, and all of the disputes have since been closed by all XXXX bureaus based on statements they received from XXXX XXXX XXXX stating that the debts had already been validated. I contacted each of the bureaus and asked how the investigations were conducted, and I was advised that they notified the XXXX of my dispute electronically, and in return, XXXX provided a statement certifying that the account had been validated. I requested copies of the communications between them and XXXX ; however, each agency advised me that they were unable to provide me with copies of any electronic communication sent or received from XXXX. I voiced concern to all XXXX agencies expressing, what I feel is, a conflict of interest between them and XXXX XXXX XXXX ( and all other debt reporters ), since these reporters pay a fee to establish an account with them and are required to pay additional charges each month in order to maintain the ability to provide reports to them concerning consumers. I advised the bureaus that this conflict of interest, in my opinion, would make it non-beneficial to them monetarily to have inaccuracies removed from a consumer 's credit report, since removal of these items could possibly result in the closing of a reporter 's account with them and a possible loss of revenue on their part. I further advised them that I felt their investigation process was discriminatory because of this, and did not allow consumers the right to a fair and impartial investigation, especially given that all they required from XXXX XXXX XXXX ( and other reporters ) was a response to the dispute. I do not feel these agencies did their due dilligence in investigating my claims, and I also feel that the conflict of interest that exists between them and reporters who are paying for their services will prevent them from ever doing so. As such, I would like proof of the certifications and any contracts or assignments provided to them by XXXX XXXX XXXX proving my legal liabilityto them for the alleged debt they are reporting against me, and in the absence thereof, immediate removal of this item from my report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation