Consumer complaint received 2017-02-11
Company: Caliber Home Loans, Inc.
State: AZ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I have a loan with Caliber Home Loans. I had a payment that was not processed due to insufficient funds in XXXX. The mortgage company processed the XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX payments after the fact and never credited my loan for XX/XX/XXXX. I was unaware of the situation and then paid my XX/XX/XXXX on time and early XXXX payment in the Mail. Still unaware. The bank returned those two payments in the mail to me un-cashed and when I called to ask why I was told that my home had a scheduled trustee sales date of XX/XX/XXXX and that they returned those tow payments because my house was selling. I have owned my home for 17 years I have never had any negative history. I have a substantial amount of equity in my home also. After many phone calls my only recourse to stop the foreclosure was to do a repayment agreement. That amount changed from originally $ XXXX to {$19.00} with no breakdown or explanation of what the monies would go toward. I was told that it would stop the proceeding and I had to give them a cashiers check for {$9400.00} up front and then {$1100.00} above my mortgage payment balances per month of {$2300.00} over the balance. I paid the {$9400.00} and never receive any proof that the foreclosure was cancelled or any account of funds and why. I immediately called numerous times and the supervisor I worked with was no longer there an any commitment he made verbally they could not honor. Now my foreclosure was on hold and they still could not tell me what the XXXX was for. My mortgage payments due for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XXXX added up to only the {$9400.00}. I continued to call and talk to supervisors I paid the agreed amounts in XXXX on the XXXX, XXXX on XX/XX/XXXX and XX/XX/XXXX on the XXXX of the month. When i went to make the payment in XXXX I was told that I breached the agreement and now my house was foreclosing again. Apparently there was no grace period for days in the month and it was due only on the XXXX or it was null and void. I talked numerous supervisors and representatives again and even had a copy of the XX/XX/XXXX agreement and there is no verbiage on the no grace period. A supervisor named XXXX finally apologized for his representative talking the XXXX payment and not saying anything or alerting me that the 9 days created a problem. he said he would reinstate the agreement and to wait 24 hours and call him back to make my payment which I did. Again I did not know of any problem. In XXXX 5x months early I called to make a lump sum payment to get the loan current. I was told that I owed {$7800.00} and additional fees of $ XXXX but i could dispute that amount after I paid the {$7800.00} separately and it would make the loan current and that the foreclosure would be cancelled. I did this on XX/XX/XXXX. The representative committed to me I would get a letter stating then that my loan was current and that she would guide me to dispute the separate incorrect charges. I never recieved anything and no one can help me to dispute and no one can tell me where {$24000.00} over my mortgage payment went. why I would owe still {$3500.00} in fees and why the do not owe me back the difference in over payment over aprox {$4500.00} went. and why the original amount was XXXX over what was due?? why they were foreclosing to begin with since they could have applied the XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX payments proceeded to XX/XX/XXXX which I believe is against the law or the XX/XX/XXXX and XX/XX/XXXX payments that they returned to me. I never had any phone conversations with them ever end they were mailing to the home address and not my XXXX so i was completely uniformed. I have no hardship. I want my credit repaid I want the XXXX paid back to me above the mortgage due, i want my {$4500.00} overage paid back and all fees reversed and proof that I am current and that the foreclosure is cancelled.

Company response to consumer: Closed with explanation