Consumer complaint received 2017-04-25
Company: M&T BANK CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Reference to : case number XXXX : M & T BANK : ANOTHER ERROR Please refer to the case number to know the past story but in continuation, I got a letter stating that {$84.00} was paid into my account since XX/XX/XXXX. I immediately went to my account to check and behold I saw another payment for {$19000.00} plus the {$84.00}. which was also credited the same day XX/XX/17. BOTH HAS BEEN IN MY ACCOUNT SINCE X/XX/17. I  questioned myself why it was not mentioned in the first mail and official letter not sent ref the {$19000.00}, so I decided to go to the office near me to confirm if the money was mine. I signed in and saw the lady at the customer service desk and asked all the question about the money, I asked her to look into my account and explain why I did not get a letter for the {$19000.00}. so she said I might get it in the mail a later time, All this while I had thought that the money was paid out to me for all my inconveniences I had encountered with this bank and the transactions and their errors, back and forth calls, issues, as I doubled checked with her if the money was mine, she said " if it was credited to you, it is yours ''. then i questioned if the {$19000.00} was taxable, she said she dont think so. then I asked how much maximum I can withdraw she gave me option of up to {$10000.00} from the counter, she wrote a check and took it to the counter. Then she was there for long, I believe all the questions I asked had triggered her to verify. I came out and asked her what the matter was she told me she was verifying. TO MY GREATEST SURPRISE I WAS told AGAIN the {$19000.00} was an error. XXXX..This money had been sitting in my account since the XX/XX/XXXX, I was paranoid not because I could not cash the money but the fact that they just came out of one error and making another one. I am trying to build my confidence with this bank!! they are jeopardizing it. I began to ask questions. Did they just realize it was an error just because I came up to the bank? are they trying to set me up? what if I had spent the money using ATM taking money in small bits, then she said " the bank will consider it as a loss ''. XXXX my mistake right? will they come back to tell me to refund the money,? OR are they trying to play on my intelligence? Why is this bank stressing me out? I will not take this.. I went back home and checked my account, the money had been taken off, I took the check back with me assuming that the transaction never took place but to my surprise this lady had put the amount of {$10000.00} into my account record making it look like It was credited and debited out. OR making it look like my fault, that I was trying to cash money not mine. This is so unfair. I am not in support of that record in my account statement and should be TAKEN OUT. I WANT THAT OFF because that transaction did not take place neither was the checked presented, I still have the check with me. I called the bank to speak with the lady to ask her why she did that, like I had predicted she outrightly told me that " I tried to cash the money that was why it was there '' I reminded her that it is not true because she told me she was verifying the check, she became rude on the phone and told me " she does not have time to argue with me and HANGED UP ON ME. I was still talking thinking she was there, but before I knew it I realized I was just talking to myself. This is not fair, This bank has treated me with so much unfairness, distress and disrespect and had stressed me out mentally and so much inconveniences had happen, saying they are sorry is not enough. This is unprofessional, How many more errors will they keep making? for example, due to the fact that I was scared of the whole scenario, I closed my new company during the period I filed the first claim. I was so scared that it was a sign of bad luck they had brought me, since the beginning of XX/XX/XXXX that I started visiting their office ; for someone to fraud me that quick and they as my bank could not protect my personal account. They can not just pay me {$84.00} after stressing me out and not compensate me for all the troubles. Why should a bank with so much GROSS inefficiency and disrespect to customers still be in existence? I will not accept this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation