Consumer complaint received 2020-03-09
Company: Sentry Recovery and Collections, Inc.
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I moved out of my old apartment complex before the end of XX/XX/XXXX. 

I gave my written notice to move, cleaned my apartment, did a walk though check out and returned my keys. 

Several months later, with no attempt by my old apartment complex to contact me, nor any notice ... I checked my credit report and found a fraudulent reporting in collections in the amount of {$1800.00}. 
The reporting agency is Sentry Recovery & Collections. Sentry Recovery Collections is located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NV, XXXX. 

I called Sentry Recovery and asked them to remove the fraudulent charges. They told me they would not remove them. 

I contacted a credit repair company to help me, because I didn't know what else to do. 

The credit repair company helped me to send a notarized letter to Sentry Recovery and Collections asking them to REMOVE the FRAUDELENT charges they had reported on my credit report. 

Sentry Recovery and Collections refused to " OPEN '' the mail when it was sent through the credit repair company. 

I sent the notarized letter back though certified federal mail ... and was informed they had received it. 

The date I sent the notarized letter to Sentry Recovery and Collections was XX/XX/XXXX. 

Sentry Recovery and Collections still REFUSED to remove the fraudulent debt reporting of {$1800.00}. 

This debt is a completely falsified charge with unethical company practice. 

Upon receiving my notarized letter, Sentry Recovery sent me back a package of fraudulent and falsified ledgers containing false statements of debt that I do not owe, nor have ever owed. 

In the ledgers they sent me, were falsified information, pet charges ( when I have never had any pet charges as I own a " service animal '' stated in the documents of my original lease that I provided them with. 

Sentry Recovery continued to tell me that I owed these completely false and fraudulent charges regardless of the fact that I supplied them with my supporting documentation. 

I sent Sentry Recovery supporting documentation of my original lease for XXXX, along with my service animal documentation. I wrote them a letter asking them once again to remove the fraudulent charges from my credit reporting. I sent them another letter via certified mail on XX/XX/XXXX, to which they refused to respond. 

I am not trying to take more action in getting the fraud removed from my credit, and Sentry Recovery and Collections has done nothing to comply with my letters, and documentation I've sent them. 

Sentry Recovery and Collections continues to report false and fraudulent charges on my account in the amount of {$1800.00}. 

They are unfair, un-ethical, and literally will not remove these charges when the charges are complete fraud. 

The ledgers they sent to me are falsified information containing nothing but fraudulent charges. 

Sentry Recovery also sent me a signed copy of a lease from XXXX, which has nothing to do with the charges that showed up on my account after XXXX of XXXX. 

I'm asking that they be reported for reporting fraudulent and false information. In addition, they are un-ethical, they refuse to open the mail, and when you send them proof of your case with the year XXXX original lease documents, they continue to refuse to respond and report fraud. 

I would like the fraudulent and falsified information and the charges of {$1800.00} removed from my credit report with all 3 credit agencies. These are not right charges. They are completely false and made up charges that are fraudulently being reported by this company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation