Consumer complaint received 2020-12-25
Company: Paypal Holdings, Inc
State: NC
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I fell for a scam yesterday apparently on XXXX. There was a post to drop if you interested in getting money to comment on your XXXX XXXX or paypal information in the comments. I dropped my email in the comment and I got a XXXX  message from someone named XXXX on XXXX. She sent the breakdown and sent {$100.00} and you will receive {$1200.00} in return within a few minutes. The lady I was chatting with on XXXX I believe her name was XXXX and she sent pictures of successfulXXXX XXXX and posts and messages from others that had gotten funds immediately. Well. I sent {$100.00} ( see the transactions below to where the money was sent on paypal ) so I could be blessed with {$1200.00} and that was a process. Then after I sent the money I get this email from XXXX : XXXX XXXXThu, XX/XX/XXXX, XXXX XXXX ( 18 hours ago ) tome {$250.00} is your tax payment fee and thats all you need to pay before your payment hit. And the {$200.00} will be refunded on your payment and youll get {$2000.00} in the next 3min after your payment is confirmed. The {$50.00} deducted is the government tax payment fee I replied back to the XXXX chat saying I did not have {$250.00} like that. So I sent {$50.00}. Then from there the person I was chatting with on XXXX ( XXXX I do believe her name was ) asked for my XXXX login credentials and ID and from there I can not get logged back into my account on XXXX. I have sent emails to the email provided in the paypal see the information below. I got responses back and text messages that they were refunding the money but it has not come to paypal account yet. See attached pictures. I filed a resolution on paypal and it was cancelled and I still have not received any refund back on my {$150.00}. I'd like to know what is going on and how to get this resolved to get my money back. I am on XXXX and I thought it was going to be a real thing but apparently these are people taking advantage of people, especially at the holidays. The paypal email address is saying they are trying to help but I am not seeing any funds coming to my paypal account.. I get an email this morning from the XXXX XXXX with the following emails between them and myself. 
( no subject ) Inbox XXXX XXXX XXXX ( 7 hours ago ) tome From company pay we sorry to delay your payment please give us three days you will receive your payment dont be skeptical on this we have system error you will receive paid with {$1200.00} thanks you foryour understanding. XXXX XXXX XXXX ( 4 hours ago ) toXXXX No!! I want my money back of {$150.00}, crazy!! 

XXXX XXXX Sent from XXXX XXXX XXXX XXXX XXXX ( 4 hours ago ) tome We are sorry for delay your paymentwe are still working on it bc there are a lot of payment going onright now, You have to wait till your turn because company make the payment batches by batches youll need to be patience for like four day thanks for yourunderstanding XXXX XXXX XXXX  ( 3 hours ago ) toXXXX No, I want a refund of my {$150.00} because this is all a scam!!! Once I gave my XXXX login credentials I got totally locked out of my account. I have no access to my XXXX account!! I'm on XXXX and that was the last of my money!!! The XXXX XXXX is getting reported!! I'm on XXXX and that was the last of my money I sent. I'm very frustrated!!!!! I'm sending you a PayPal request for my {$150.00} refund and if I don't have it soon, you are getting reported. Trying to scam people and at the holiday!!!! Totally insane!!!! 

XXXX XXXX Sent from XXXX XXXX XXXX XXXX XXXX ( 3 hours ago ) tome You have nothing to lose on it youll got your payment within three dayAccept our Apologize XXXX XXXX XXXX ( 3 hours ago ) toXXXX That is not what I want!!! I want my money back today!!! TODAY!!!! I'm on XXXX and that was the last of my money!!!! I can't tell you how disappointed I am!!! If it's not refunded by XXXXtoday I'm contacting local investigation!!! Scamming people at the holidays and I wonder how many others you scammed!!!! I can't wait three days refund my money of {$150.00} now, today!!!! Or likeI said I'm contacting local investigation. In the meantime you are getting reported to XXXX. 

XXXX XXXX Sent from XXXX XXXX XXXX XXXX XXXX ( 3 hours ago ) tome You just need to understand me clearly on thisYou will get your payment not your actual money we have get the payment ready for you but you need to wait so we can get the payment out for you XXXX XXXX XXXX ( 3 hours ago ) toXXXX This is the last time saying no I am not waiting!!!!! Today, XXXX!!! Point blank, period!!! I'm contacting investigation services!! 

XXXX XXXX Sent from XXXX XXXX XXXX XXXX XXXX ( 3 hours ago ) tome You can contact any body then the company will defend their selfI have tried enough explaining to you XXXX XXXX XXXX ( 3 hours ago ) toXXXX You all don't even come up as a company. Send me links to your website and XXXX page. 
Bythe way whoever I was communicating with on XXXX about this ( XXXX ) once she took my Id and login in credentials I am locked out of my XXXX. I'm not happy about that either!!! Crazy insane!! Scamming people at the holiday!! 

XXXX XXXX Sent from XXXX XXXX XXXX XXXX XXXX ( 17 minutes ago ) toXXXX Please send me your website and XXXX page.Also, send me the name of the lady I was chatting with on XXXX ( XXXX ) XXXX I don't know what these people are up too but conning people to get money from themselves. It's a scam and I would like every possible way to at least get my {$150.00} back, that is all I had and I thought I was really going to be blessing someone but apparently not. I need my money back ASAP. I have bills to pay and things to get. I am on XXXX income and highly upset and frustrated. So I need help.Also, the person I was communicating with on XXXX her name was XXXX -- -I believe whoever she was working with changed my XXXX password, email, and everything that I can not get logged back in on facebook.I don't know what kind of action needs to be done. I want my {$150.00} back with no ifs, ands, buts, maybe, wait 3 days, etc. Again, I am on XXXX and this was the last part of my money for the remainder of the month because I thought I was going to be blessed within five minutes. I want everyone involved in this scam to be under investigationand I want my money back. 


Transactions not refundedWe have been unable to provide any refund on the transactions listed.XX/XX/XXXXXXXX Sent- $ XXXXTransaction XXXXSeller informationXXXXXX/XX/XXXXXXXX Sent- $ XXXXTransaction XXXXSeller informationXXXX XXXX

Company response to consumer: Closed with monetary relief