Consumer complaint received 2015-08-08
Company: HYUNDAI CAPITAL AMERICA
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
1. Purchased a new car sight unseen. Received a car with XXXX miles. This vehicle has had mechanical issues since day 1. I am convinced that the vehicle I received was an old vehicle that had been repaired. 
2. I wanted a NEW vehicle with the best warranty and was willing to pay full price. I financed the vehicle at full sticker price plus options. The financed value was & gt ; {$10000.00} over the sticker price. 
3. Since then, I have been unable to redeem the manufacturer 's warranty, which diminishes the value that I placed in the vehicle and the original purchase price. I have NEVER been able to obtain service for the vehicle at the dealership of purchase and I have to drive the vehicle to the next closest dealership, which is far. This puts mileage on the car that I never intended. I wanted to remain local and the increased mileage has diminished the value of the car. Furthermore, I am asked to pay cash at this dealership for portions of the services, which they should already be providing. 
4. The manufacturer refuses to acknowledge the problems with the vehicle and according to CA law, any claim I have against the dealer and manufacturer, I also have against the finance company, which refuses to take any blame. 
5, The finance company continues to state that they are a separate entity from the manufacturer, however, they share a building with the manufacturer and their receptionists have the ability to transfer calls between the XXXX departments. 
6. I received a lemon vehicle from day one. The manufacturer and dealer refuse to acknowledge any problems in relations to wind noise and escape, even though I was given a vehicle with miles already on it. I wanted a brand new car. This car had been damaged and repaired at XXXX miles. I am told that wind noise is " subjective ''. They should still be able to correct the issue after over XXXX attempts. 
7. The vehicle refused to accelerate over XXXX MPH, which has been documented and confirmed by other consumers. Over the phone, I was told that the engine and transmission " required and update ''. First and foremost, I believe that they should be contacting me when the vehicle needs an update, just as my computer notifies me ahead of time, before any issues. Then, on my paperwork, it says, no issues were found. They are XXXX. 
8. The finance company refuses to opt-out my information from sharing and they refuse to put my name on the do-not-call list. This is despite the fact that I have received harassment from their call center, due to multiple phone calls per day and they refuse to leave a message even though I have asked and XXXX threatening to take the car away if they do not receive a payment right then and there. On XXXX occasion they requested an additional {$1000.00} over the phone, to be received through XXXX XXXX, an association of which I am unaffiliated but the finance company is. 
9. The finance company has requested up to XXXX minimum payments in XXXX statement. The XXXX statement covers XXXX billing periods ( showing that XXXX payment were made in the prior month, a payment was already made in the present month, and a XXXX payment is still being requested ). This shows that I am consistently making at least XXXX payments a month. I believe that I am overpaid, yet it seems to me that the amount of months that I should be making payments is not going down at all on the paperwork. 
10. Preying on retirees. 
11. When I call to speak with someone, no one is willing to do anything, They either pretend not to speak XXXX, try to pass the buck to another department, or leave me on hold for unreasonable periods of time. It is unacceptable. 
12. The original contract reflects Bait & Switch to increase the price that I have to pay, while offering the least amount that they can offer and duplicate products. 
13. I was actually told to come back with a man, so that they could speak to him exclusively.

Company response to consumer: Closed with explanation