Consumer complaint received 2023-03-09
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A 2ND LIEN HELOC FROM XXXX THAT WENT TO XXXX  XXXX XXXX THEN TO XXXX XXXXXXXX AND THEN LAST YEAR XXXX TO SLS. THEY HAVE NOW FILED A FORECLOSURE SALE DATE ON XX/XX/XXXX THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX. THIS DEBIT/LIEN WAS XXXX OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!! ***THIS PROPERTY HAS ZERO EQUITY-ZERO!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE 1ST MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY 1ST LOAN HAMP MODIFICATION ( DONE BY SLS ) IN XXXX. 1ST LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX XXXX THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** SINCE LAST YEAR THE MARKET HAS HAD A SERIOUS DECLINE DUE TO RISING RATES, FURTHER HAMPERING ANY INCREASE IN VALUE. 
**XXXX XXXX XXXXSLS HAMP MODIFIED THAT 1ST LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE 2ND LIEN HELOC WAS GOING TO BE FORGIVEN. HOWEVER, SLS NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND NEITHER PLACED THE 2ND HELOC IN A 2MP MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE. 
BASED ON MY RECORDS THEY RECEIVED HAMP TREASURY FUNDS, AND DID NOT EXTINGUISH THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP. 

THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, 2MP MODIFICATION INFORMATION, OR WHY THE 2ND LIEN WASNT FORGIVEN WHEN XXXX XXXXXXXX XXXX FORGAVE ALL 2ND HELOC LOANS, NOR WHAT I WAS MADE TO BELIEVE. THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' XXXX XXXX XXXX XXXX  XXXX FKA XXXX XXXX XXXX XXXX XXXX, SUCCESSOR INDENTURE TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED. XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO REALTIME RESOLUTIONS AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING ZERO OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE. THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE BK DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X. THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO. ***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!! IF LIEN CAN NOT BE EXTINGUISHED PER THE MORTGAGE SETTLEMENT ACT, THEN THEY NEED TO COMPLY WITH THE 2MP CLAUSE OF THE MORTGAGE SETTLEMENT ACT AND PROVIDE A LOAN MODIFICATION THAT IS FAIR AND EQUITABLE. DID THEY RECEIVE HAMP TREASURY FUNDS OR NOT? THIS HELOC SHOULD HAVE BEEN MODIFIED OR EXTINGUISHED WHEN I RECEIVED THE HAMP MODIFICATION IN THE 1ST LOAN LIEN. SLS KNEW THIS HAD TO BE COMPLIED WITH AND INSTEAD THEY ARE TRYING TO BYPASS THE LAWS AND STATE THEY WERENT " SERVICING '' THE LOAN, DESPITE HAVING PERFORMED THE HAMP MODIFICATION ON THE 1ST LIEN LOAN. THEY HAD DIRECT KNOWLEDGE AND A DUTY TO MODIFY THE 2ND LIEN LOAN AND FAILED TO DO SO. 
THEY ARE NOT WORKING WITH OR MAKING ANY ATTEMPT TO WORK WITH THE XXXX XXXX XXXX I HIRED. 
I WANT TO RESOLVE THIS AND PLAN ON FIGHTING THIS VIGOROUSLY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation