Consumer complaint received 2023-03-24
Company: Paypal Holdings, Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
Hello, I am from XXXX, XXXX. 

I have registered a personal account via PayPal. I mostly receive personal payments from friends, work, send payments to friends or pay for digital services or items. I do not own a website. I had no complaints or disputes on my account. My account is in full compliance with the acceptable use policy as I never attempted selling anything that is against the " acceptable use policy ''. 

At XX/XX/2023 I received an unexpected email from PayPal : " We're initiating closure of your PayPal account After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo XXXX and the PayPal shopping cart.You 'll no longer be able to use PayPal account. XXXX ( Ref ID - XXXX ) PayPal failed to provide a reason to justify how they unlawfully locked my money and permanently closed my account. I believe that I was deceived by PayPal as they failed to provide the payment service promised taking advantage of me as their customer to steal my money in a clear case of unjust enrichment. 

I have heard of and also seen multiple cases of individuals that lost all of their money due to this. PayPal actions are considered a breach of their own agreements as they steal all hard earned money and empty balances to reach XXXX! 
I have been informed that PayPal debit random amounts to empty balance that doesn't represent any genuine pre-estimate of loss or damages. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. PayPal 's actions of stealing the whole balance wouldn't even stand in court because under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I refuse to be a victim of this! 

I believe PayPal acts in bad faith as a payment company and fails to offer the promised service. I believe that I was deceived, scammed and slandered by PayPal and I want to complain about this corrupt act. 

They did not empty my balance as of yet, as it has been two weeks since this occured, however I do not want to wait the full 180 days just for them to empty my balance, thus why I am taking actions against their unlawful actions. I am not looking to conduct any further business with their service, as this has left me traumatized. I am simply asking for my own hard earned money. I kept my money on their app as I never expected anything such as this to occur. They are now stating that they are holding my funds for 180 days. It is worth to mention that half and more of my balance has been sitting on my account for over 180 days, making it eligible for a withdrawal. According to their 180-day policy for " disputes '' and " chargebacks '' in my case, I am applicable to withdraw at least half of my funds right now, but they did not even give me that option and I refused to do so when I asked them to. 

They are holding XXXX EUR in total from me. 

The court, not a corporation, needs to determine my guilt and the appropriate punishment. PayPal has no right to take my money without trial! and with no DUE process! 
They never contacted me to warn me, they just suddenly closed my account and locked my funds. They never offered me a way to obtain any due process. 
They did not let me explain whether my activity is in violation of their acceptable use policy. They never gave me any explanation or never told me what exact policies I have violated. 

I kindly asked them to give a qualified comment about the incident via the on-site support, XXXX and via email but I was not getting any real responses other than automated / bot / FAQ response.

I am not requesting that my account be re-opened or allowed to continue to use the PayPal service. I am courteously asking for my own hard earned money. 

This complaint is against PayPals main entity ( Parent Company ) : PayPal Holdings , Inc.

XXXX XXXX, California USA Thank you for taking the time to read this. I am looking forward to hearing from you.

Company response to consumer: Closed with explanation