Consumer complaint received 2022-12-05
Company: JPMORGAN CHASE & CO.
State: WA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
This Fraudulent and Unauthorized Wire Transfer case perpetrated upon me by allegedly Chase XXXX Department XXXX. This is regarding XXXX of XXXX of my accounts as Chase XXXX XXXX. In the case the business account for XXXX XXXX XXXX XXXX XXXX for the Chase Bank XXXX XXXX XXXX initiated when I called back after the line dropped after XXXX minutes of terrifying chaos. | The sequence of events began with a Chase Text XXXX to my wife XXXX indicating a suspicious online purchase had occurred at XXXX. She responded to the Alert indicating " NO this was Not Me '' XXXX seconds later an alleged Chase Bank XXXX XXXX called her with her phone displaying the Chase XXXX XXXX number we confirmed on your website as XXXX. The agent required her to authenticate using her XXXX XXXX as is typical as she did not know her personal account number and she was at the gym. | The agent indicated that they were tracking a party that was logged into our accounts from XXXX GA through some sort of XXXX. XXXX instructed them to hold the line while she patched me in as I handle all of our banking. |As I joined the line I tried everything that seemed reasonable to verify that the XXXX was in fact from Chase XXXX Department XXXX including making them hang-up and call us back to prove the call was coming from Chase. As we reconnected, they stepped up the urgency indicating that the perpetrator had just wired {$13000.00} out of my account XXXX and in the rush, it appeared that my balance was at least {$10000.00} lower than expected. | That other business account which I will cover in a second Secure Email is for XXXX XXXX XXXX XXXX and is referenced in the Chase internal Fraud Case initiated by your agent as XXXX. |The " XXXX '' indicated the {$13000.00} was somehow wired out of my account somehow evading the login user interface but " they had caught it and in order to XXXX and Recover it from the target bank, they need to mimic the transaction. They Created a Wire Recipient ( XXXX of the XXXX total fraudulent recipients in my account ) in instructed me to initiate the wire so they could have the XXXX Department recover it?? Yes sounds very bizzare but this was very intense and methodical each time putting the line on hold to verify with " an internal department '' repeatedly triggering Chase Text Messages with Codes to me. The Codes clearly say We'll NEVER call you to ask for this code '' but the XXXX said I must provide them in order to interrupt the transfers that were in process. | They stepped up the urgency indicating that the same perpetrator had just wired {$20000.00} out of my XXXX XXXX XXXX account ... XXXX " XXXX '' evading the login user interface but " they had caught it '' but in order to Recover it from the target bank, they had to mimic the transaction. They Created another Wire Recipient ( XXXX of the XXXX total new fake recipients in my account ) and instructed me to initiate wire to the new XXXX {$20000.00} so they could track and recover it even though the account balance was now near XXXX. | Then they alerted me perpetrator consolidating all remaining funds into a single account - this same one ... XXXX it turns out and also the subject of this Chase XXXX XXXX XXXX another one of the XXXX Fraudulent Addresses aka Recipients showed up on my screen and they rushed me to try and " head them off '' but registering that wire order for {$10000.00}. |In total, they stole {$43000.00} from me all under the guise of being Chase XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation