Consumer complaint received 2016-12-15
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
During the height of the Mortgage Fraud scandal period ( XXXX ), I bought a house during the same year court proceedings for my divorce was happening, from CHASE bank. In XXXX, I discovered that Chase had paid huge fines to the Federal government for conducting fraudulent practices that had a disparate impact on Minority communities. Being an XXXX Veteran, I wanted to ensure that I was n't impacted unfairly by this. However, by late XXXX, after obtaining my XXXX, I was had to resign from a company I was working with due to a Martial Arts demonstration injury due to improper stretching procedures prior to the event. This placed me in a 6-month rehabilitation situation, during which time I fell behind on payments to Chase. I informed them of my situation and my desire to do a Loan Modification upon rehab. They agreed, however, the terms of the Modification got weird when I made payments ahead of the stipulated deadline, however, it was n't credited to that account and instead, I was placed in an immediate breach situation. When I was told of this, I called back to the office that alerted me of the situation and the people I had been dealing with, sending paperwork to, somehow were unable to be found within Chase, the numbers did n't work for any of them anymore, and the office itself did n't exist to the people I could speak with in other offices. So, we started from scratch in XXXX and by now a Veterans association told me that I should attempt to ask for a Special Forbearance Modification, since I met the criteria for that. They spoke of many people who were in similar situations who were granted this for 6 months usually, which would have been perfect for me. I did n't feel that this was unreasonable, since before the accident, I had never been late on any payments, even while XXXX. As a retiree now, this was something that I assumed I earned from them. However, that request was denied and the Foreclosure process was to go forward in XX/XX/XXXX. Near the beginning of the year, I was approached by a Law firm stating they had reason to believe that my original contract was invalid and fraudulent. They also informed me that Chase received huge Federal bailouts during the Great Recession. However, the flaw in that practice was the government was giving these banks bailouts, but allowing them to continue the same practices that caused the crisis in the first place, without any oversight to ensure fairness. This seems to explain how a seemingly arbitrary, subjective decision from decision makers within Chase, would deny my request for Special Forbearance, but grant it to others. The fact that their decisions resulted in a disparate impact on Minorities seems to me, grounds to ensure that some oversight be placed into the process. However, my next step was to save my home since by this time, after some troubling exploitative experiences with Corporate America after my injury was resolved, I decided to start my own Business. I then attempted to hire a Home Servicing service, with expertise in legally informing and assisting Home owners with retaining their homes. They did seem to get something done, since two-three months in, Chase sold the contract to another Loan company. However, this company was n't working with them, as they promised, and turned out to be a fraudulent company themselves, since I received additional legal counsel outside of them, that to ask for payment in advance was unlawful, and I did pay them in that manner. However, this complaint is n't against them now, it 's about going after Chase, with their fraudulent practices and contract that the New Loan company is trying to enforce. But, I fully intend to file a Complaint on the Home Servicing entity, called " The XXXX '' very shortly after filing this one.

Company response to consumer: Closed with explanation