Consumer complaint received 2020-03-27
Company: RSI Enterprises, Inc.
State: AZ
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Hi, I would like to state that the choice regarding why didnt have an accurate choice pertaining to this / me. The two best choices were 1. Not mine 2. Paid I had to select something and I selected not mine because in essence its not a collection / situation that should have ever been handled this way. This is for XXXX XXXX & I cant say if paid, it wasnt paid by me, could have been by insurance as they cover 100 % of my XXXX XXXX. I told the girl that coding is important because XXXX will deny if you dont code properly which I should never have to do however she was new, she had no idea what I was talking about, and Ive noticed Dr. offices have asked me personally what they should code things at. I called XXXX and told them this, I am very sick and have been seen by several different Drs to try and rule out everything possible, and to start getting this question led me to call XXXX. They said every single Dr. office and XXXX  or any XXXX   place - any place a patient goes knows that they should never ask this, they have their own direct number to call XXXX if they are clueless and patients do not know one thing about these XXXX  codes etc. thats why I was proactive in saying that. When I got the bill I called XXXX XXXX several times and told them to resubmit and contact XXXX. That is not my problem if they didnt / plus they fully argued with me and screamed at me. I was transferred to an actual XXXX, really? A random XXXX  of theirs - thats ridiculous, I was told to call customer service which I did and they said they dont handle, told me to call the department that does but wouldnt tell me what it was called and transferred me. I told the person I spoke with the same story and this is their issue and stop sending me statements and threatening me. They are so rude and between the two I can go to are them or XXXX. XXXX has never had this issue and XXXX  has so many issues they just bill random or I honestly dont know what their problem is but its basically fraudulent information that effects the patient ( me ). Ive been at XXXX and Ive seen them get a gigantic manual out and look up things and enter in their computer while Im getting XXXX work done. Thats called being resourceful and honest and knowledgeable. I told them how to avoid / correct this and when I got hung up on I had enough. I stopped calling them each Bill I got which is above and beyond on my part. I never was told this was being placed in some collection company either. This is unreal. So being ethical / honest I needed to make sure you understood my selection because I dont want that selection I choice being misunderstood as fraud or not my account. 

So - as I just started digging in my credit because Im in the middle of a loan modification with my mortgage every single thing is critical on my credit. My car lease was up and for 19 years I have leased 6 cars with the same lender and preapproved with the highest tier and I got flat out denied and I called them and said what is this and why? I of course know my credit is affected by loan modification but never knew this was on there. I disputed with XXXX  through the CFPB, through XXXX direct, through XXXX XXXX and their dispute partnership with XXXX  and the completed the investigation and as you can see from my attached screen shots they removed from my credit report.

Company response to consumer: Closed with explanation