Consumer complaint received 2016-06-05
Company: Paypal Holdings, Inc
State: VA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
PayPal refuses to return {$320.00} to my PayPal account regarding a canceled order with merchant XXXX. Merchant has failed to reply. 
Enclosed below herein is a copy of the complaint dispute I filed with PayPal Inc. against merchant XXXX for the return of {$320.00} ( XXXX ) to my PayPal account. 

XXXX/XXXX/2016 XXXX XXXX - Buyer : The order has been canceled as XXXX however the merchant still shipped the item, I spoke with XXXX who 's a supervisor for the company who said that she was unable to do anything, I want this to be refunded. I am XXXX and in no position to physically return it myself. 

XXXX retrieved their merchandise from my home on Tuesday XXXX XXXX 2016. As of Monday XXXX XXXX 2016 said merchant has failed to communicate, reply, ( and/or ) respond to PayPal Inc. 's resolution claims team within the required ten days dispute process. 

I contacted PayPal three times on Monday XXXX XXXX 2016 and each time I was repeatedly put on hold for a period of more than thirty-minutes without resolution. I do have a XXXX and made a prudent decision to file this complaint against PayPal Inc. for the return of my money. 

The amount of {$320.00} ( XXXX ) should have been immediately returned to my account per PayPal Inc 's regulations when there is no response from the merchant within ten days it has now been ten business days. 

I need my money for health reasons and I was told by PayPal Inc. on Monday XXXX XXXX 2016 that they put a stop payment on my money so it would n't be released to the merchant because I called right away. However, this has proved to be a very disingenuous statement because said monies is not currently back in my PayPal account. 

Enclosed below herein is the communicative correspondence ( and/or ) lack thereof between PayPal and said merchant. 

XXXX XXXX, 2016 -PayPal : Email sent to buyer XXXX XXXX, 2016 -PayPal : Email sent to seller XXXX XXXX, 2016 - PayPal : Email sent to buyer XXXX XXXX, 2016 - PayPal : Email sent to seller XXXX XXXX, 2016 - PayPal : Email sent to seller XXXX XXXX, 2016 - PayPal : Email sent to buyer XXXX XXXX, 2016 - Buyer : Complaint Case filed Account ID : XXXX Enclosed herein below is the only communicative correspondence PayPal Inc. provided : Transaction Details : Credit to Credit Card ( XXXX Transaction ID # XXXX ) Original Order Date Type Status Details Amount XX/XX/2016 Order To XXXX Completed Details - {$320.00} USD Related Transactions Date Type Status Details Amount XX/XX/2016 Charge From Credit Card Completed Your transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details {$320.00} USD XXXX XXXX, 2016 XXXX XXXX XXXX XXXX XXXX XXXX - {$320.00} USD XXXX XXXX, 2016 Refund Completed Details {$320.00} USD XXXX XXXX, 2016 Credit to Credit Card Completed ... - {$320.00} USD Original Order : Total Payment : - {$320.00} USD - {$320.00} USD Total amount : - {$320.00} USD Fee amount : {$0.00} USD Net amount : - {$320.00} USD Invoice ID : XXXX Date : XXXX XXXX, 2016 Time : XXXX XXXX Status : Completed Subject : Credit Card Funding Type : Credit Card Transfer to : XXXX XXXX XXXX This transaction will appear on your bill as " PAYPAL XXXX ''. 

Monies refunded should have been applied to my PayPal account balance the same as other past refunds because the former debit card linked to my PayPal account was already closed and PayPal Inc. was fully aware of this. A refund ca n't post to any account or card that is closed.

Company response to consumer: Closed with explanation