Consumer complaint received 2016-01-19
Company: SUNRISE CREDIT SERVICES, INC
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Right to dispute notice not received

Complaint:
Sunrise collection is collecting a debt on behalf of XXXX XXXX.The debt originated from XXXX in New jersey, in which I returned all equipment and final balance. I was required to also give a new forwarding address to the business in case of any issues and the equipment was not received. I have not received any phone calls or written notices that their was an issue with a uncollected debt. I also did not receive any call from XX/XX/XXXX till XX/XX/XXXX to in question of any debt from Sunrise credit collection agency. This would be confusing especially if the collection agency should have this information that was given to XXXX XXXX. If you representing a firm you would be forwarded all information concerning my full name and recent address. I received one call on XX/XX/XXXX from Sunrise credit agency personnel representing XXXX cable XXXX in New Jersey stating that they been contacting me and sending notices since XX/XX/XXXX. Sunrise credit indicated that they were mailing my old address of XXXX XXXX XXXX XXXX, New Jersey. But how when I updated and forwarded the new address to the billing company of XXXX XXXX in XX/XX/XXXX? It was required by collecting firm to give this information in event that something came up I could receive any corespondents regarding any issues on the closed cable account. As of XX/XX/XXXX I have never received a formal bill or a right to dispute in written notification or call by federal law under fair credit reporting. Sunrise credit entered this declared indication of debt on my credit report with Experian on XXXX. As if I never tried to contact or deal with this debt indicated. This is a false especially when they did not verify my address with their customer XXXX XXXX. If they would have verified this address I would have received this information and had a right to dispute this amount of XXXX. Furthermore I even included additional measures of forwarding mail from this address to prevent anything not being delivered to me. Also Sunrise already had a collection open in my name by XXXX XXXX in which I paid a balance due. So how come I did n't received notice of this indicated debt? When I did speak the one time contact on XX/XX/XXXX to the personnel from Sunrise credit ; The person that answered was rude with salutation. When they asked for my name I asked who they were they said they are not required by law to tell me the title of their business. I explained that I had no problem verifying who I was I just wanted to know the company in which I was speaking to. The young lady stated all I needed to know was her need and by law that was all she is required to give by now. I requesting in writing a complete amount of this bill for the right to dispute legally and, request removal of this debt off XXXX credit report, by law the debt collector can only put on a creditors report if mailing of debt ( certified ) or regular postal was forwarded received and debtor just did not acknowledge the bill, and or calls were not return. I received one call from the creditor on this issue on XX/XX/XXXX, then when I return the call on Tuesday XX/XX/XXXX due to the alert from XXXX Credit report, the Representative indicated that the rep on XX/XX/XXXX indicated that I was not going to do anything about the debt, and indicated multiple calls in which I indicated to them i was not paying the debt. That is a true false report.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation