Consumer complaint received 2017-01-26
Company: TENET HEALTHCARE CORPORATION
State: FL
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt resulted from identity theft

Complaint:
I initially became aware of this debt during a pull of my credit during XXXX XXXX. I never received any initial communication regarding the account when it was opened XXXX XXXX, XXXX. Upon finding this account, I contacted the original creditor ( XXXX ) and found that this account was created when someone went to the XXXX and fraudulently used my information. I then began to formally dispute this with the credit reporting agencies and the creditor at the end of XXXX. Below are the list of challenges : XXXX : XXXX/XXXX/XXXX : Letter sent. No response received. 

XXXX : XXXX/XXXX/XXXX : Letter sent. No response received XXXX/XXXX/XXXX : Letter sent. No response received XXXX : XXXX/XXXX/XXXX : Letter sent. Item removed from credit report. 

Creditor : XXXX/XXXX/XXXX : Letter sent. No response received XXXX/XXXX/XXXX : Response received XXXX/XXXX/XXXX. Contacted dispute department on XXXX/XXXX/XXXX and was told by representative to send 2 forms of ID ( sent passport and copy of DL ), police report and statement from my room mate regarding my lack of XXXX visit. I sent the requested information on XXXX/XXXX/XXXX and was verified as received by certified mail on XXXX/XXXX/XXXX. Documents were delivered to creditor 's office on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I contacted the dispute department requesting at update to the case. I was told that the documents received on XXXX/XXXX/XXXX were lost and that I would need to re-send them. This personal told me to re-send them, but fax would be allowed due to the mishandling of my previously mailed documents. He informed me that his was not a normal practice, but his supervisor approved the fax due to the mishandling of the sensitive documents that we delivered on XXXX/XXXX/XXXX. I faxed the documents to XXXX and was told the case worker that is handling my case is XXXX XXXX. I received a notification of a successful fax transmission at XXXX ET on XXXX/XXXX/XXXX. This fax containted a copy of my SSN card, passport, DL, police report and statement from my room mate. The person on the phone stated that the resolution specialist had 30 days to respond to my dispute and the verbal dispute began on XXXX/XXXX/XXXX and the 30 days would be XXXX/XXXX/XXXX. 

Today ( XXXX/XXXX/XXXX ), I contacted the creditor via phone at XXXX ET to receive the resolution of my case. The person on the phone attempted to contact XXXX XXXX and he was unavailable. I requested to be connected to his supervisor or any form of leadership and was told that no one was responding to my request. I was told that XXXX would call me back very soon. 

At XXXX ET, I called back to again request my case resolution. The operator again tried to contact XXXX XXXX, with no success. I again requested a Supervisor, also with no success. At this time, I was told that the fax that I sent on XXXX/XXXX/XXXX was never received, but they suddenly found my paperwork from XXXX/XXXX/XXXX. I was told to refax my SSN card and that it would be processed expeditiously due to the previous errors. I successfully sent the fax to XXXX today, XXXX/XXXX/XXXX at XXXX ET. I was told that I would receive a phone call within 1 hour to provide an update. I have yet to receive any further communication from Syndicated Office Systems, LLC, d/b/a Central Financial Control.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation