Consumer complaint received 2017-04-13
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Consumer Financial Protection Bureau ( Online Complaint ) I have a home loan with Wells Fargo which is currently in arrears. I have owned my home for 17 years and have been trying to work with Wells Fargo agents on negotiating a reasonable payment plan, restructure, either a restructure or loan modification. However I can not seem to get through the red tape. No real help has been offered, nor have I been accurately reviewed for any other options that would lower my monthly payments. I have done everything I can think of to resolve matters with Wells Fargo, again to be ignored. They never designated a single point of contact. With Wells Fargo receiving {$25.00} billion dollars in incentive relief for assisting struggling home owners like myself for a loan modifications from the Department of Treasury, as part of programs such as Making Homes Affordable. I am now facing foreclosure and in desperate need of assistance as my husband and I are in our eighties and have nowhere to live. 
In XX/XX/2016 our financial issues began. Before that we had tendered our payments on time as agreed. And with our adult son with " XXXX " who was living in our home it was suggested in XX/XX/XXXX/XX/XX/XXXX by his XXXX that perhaps it would benefit him to be placed in a XXXX with more accessible XXXX. This would take a healthy sum of money up front. He was trying to get XXXX but he now has to go to court and fight for it with an attorney. He has some medical conditions that require doctor 's visits as well as medications. On his XXXX birthday in XX/XX/XXXX he lost his health insurance and we are now forced to pay out of pocket for both until we find out if he will be awarded XXXX or XXXX our he is given XXXX. I am thrilled to say that he has gotten part time work within walking distance to our home and he is thrilled to be making a small contribution to our family 's income. 
The same year my father took very ill. He fell and broke his XXXX and since then has been back and forth, in and out of hospitals and XXXX. I have been trying to see him and care for his needs as much as I can ; sadly he lives in Ohio so my commutes are very taxing on our income as well as wear and tear on our already old vehicle. I am trying to get FMLA to help us out financially when the time comes that I need to make that trip but so far, it has been unsuccessful. 
Both XXXX and I have both gone through changes at our current positions which has caused monetary hardships DESIRED RESOLUTION : I want Wells Fargo to immediately stop this foreclosure activity and take a long, hard look at my CURRENT financial situation in an effort to assess my ability to pay a lower monthly mortgage payment. I also believe I qualify for other programs and thus would like to be considered for any and all government programs and home-retention options that are available to me. I do not want Wells Fargo to foreclose on me. I disparately want Wells Fargo to give me a second chance to save my family home. Why ca n't Wells Fargo restructure my loan to give me some relief in accordance with government guidelines? Please help me convey to Wells Fargo to stop all foreclosure activity and review my file. 

Sincerely, XXXX & XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation