Consumer complaint received 2016-11-07
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have fallen on hard times. I called my mortgage company Wellsfargo. I have been working with them to do a short sale. I dealt with a representative named XXXX XXXX. I spoke with him about every two weeks. I called WellsFargo for follows ups. I would leave detailed voicemail 's. Their voicemail says they will return your call within XXXX48 hours. It would take at-least 3 weeks if not longer for them to contact me or transfer me to my representative while he was in the office. I faxed bank statements every time they asked, every month since XXXX of 2016. Most of the time it was the same documents i already had sent in. They told me multiple times they could not find the documents. XXXX XXXX gave me his email and i emailed to him. Since he would not answer the phone i would email him documents and requests for an updated. Last time i spoke with XXXX XXXX it was XXXX or XXXX. He stated i should have a realtor start to market the property and present any offers to Wellsfargo. I sent in documents to Wellsfargo stating my realtor could speak to them. The next month i called they would not transfer me to XXXX XXXX, they said someone new is handling my account. A XXXX XXXX XXXX. As it took forever to get answers from welllsfargo, i conference called my realtor in to the call. XXXX XXXX told us that we were not in a short sale and they needed the same documents that i had previously sent to XXXX XXXX. I asked for her to bring him in on the call and she would not. She would just say he is no longer handling the case. I told her where i was at with XXXX XXXX and he told me i was in a short sale status and to market they property. XXXX XXXX said i am not in a short sales status, i am in review for a short sale, that she needed the same old bank records i had sent in to XXXX XXXX. I asked for her email address and she would not give it to me. XXXX told my realtor it is ok to continue to market the property. I faxed the documents the next day. The loan is in my name only. Wellsfargo now is asking for all of my wife 's bank account info, and my wife refuses to provide this info. She did not know me when i purchased the property and she never wanted anything to do with it. People are getting shot on my street, on the corner. Wellsfargo does not care. XXXX XXXX told me if after 4 months their were no acceptable bids that they would do a died in lue. Now XXXX XXXX is starting the process all over again, and will not provide me with dates, as it is very hard to reach her. i have left messages and was later told they had a death in the family, or they were away on vacation, just always an excuse. I have my phone records to show that i have been calling as i want to wrap this chapter of my life up. They also had a sheriff come to my house on XXXX/XXXX/2016 to server me papers that Wellsfargo is suing me for {$50000.00} or more it said. XXXX is XXXX/XXXX/2016. I am at a loss of what to do. everyone i spoke to told me i need to report them. i am currently waiting to hear from XXXX court. i have zero income, my wife and i live off of her salary. i have done everything wellsfargo has asked me to do, and it just feels like we are going round and round in a circle, late fees and everything is racking up. i am to work with them, i feel i am not at the point where i may need legal council as they constantly keep asking for the same month of bankstatments thave i have sent them numerous times. XXXX XXXX acknowledged on the phone to me that she recieved them. Can you please help me? Please. XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation