Consumer complaint received 2023-10-17
Company: LEXISNEXIS
State: GA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I am having to file another complaint due to not being aware claim XXXX was closed. This complaint is in conjunction with that claim. The claim I filed against LexisNexis was closed due to LexisNexis falsified inaccurate information to CFPB in writing stating an email was sent to me ( XXXX XXXX ) on XX/XX/XXXXXXXX  informing due to me ( XXXX XXXX ) not being unable to fully authenticate identity. I received no email on the dated indicated. Accordingly, from XXXX XXXX ( employee of LexisNexis ) DOES NOT send emails. However! XX/XX/XXXXXXXX  XXXX XXXX confirmed I contacted LexisNexis. This conclude as to why I did not respond to alleged email ; had I received stated correspondence I would have acknowledged. 
I provided LexisNexis on XX/XX/XXXXXXXX  proof of my identity via email ( case # XXXX ) return call for verification that requested documents were received. I was informed received and uploaded to my file. 
Upon me contacting LexisNexis in XX/XX/XXXXXXXX  I was informed I had been forward to their special investigation unit with no explanations as to why ; only to be told I will be contacted in 48 hours. I never received that call. I continue contacting LexisNexis in XXXX, XXXX, XXXX, XXXX, XXXX of XXXX. Come XX/XX/XXXXXXXX  I contacted repeatedly with sending updated address verification ( case # XXXX ) to still be told I can not be verified and XXXX will contact me in 48 hours. After no longer accepting being ignored and them not caring about I have lost my employment with FEMA due to this inaccurate information I requested for their address so that I could go in person to rectify. I was insulted with a XXXX. I stated I need a physical address. The representative place me on hold ; return to say she did not have an address for the XXXX location. After I stated I will be contacting XXXX and seeking legal representation against LexisNexis I received a call next day from someone by the name of XXXX. XXXX could not tell me why my calls were never return from XXXX ; when asked why was I sent to that department I was informed for legal purposes? And she did not know. XXXX stated this tax lien was still on my credit and she will put in another dispute ; allow 30 days to be completed. I requested a copy of my credit report. 
I return call back to LexisNexis XXXX XXXX  spoke with XXXX XXXX due to I received a credit report file for more than 72 pages that provided numerous pages about my vehicle insurance information? I explain I did not request for a file. I requested for the same report provided to FEMA. XXXX XXXX stated FEMA was provided the same file. I informed that was NOT true and the report FEMA provided to me is not the same. XXXX XXXX stated FEMA provided me from another source. I told him LexisNexis is water stamped and FEMA would not provide me with fraudulent documents. XXXX XXXX still insisted the documents I have is not from LexisNexis and to contact FEMA. I informed him there is NO reason for me to contact FEMA about this causing an embarrassment for myself. Therefore, I am providing that credit report I received from FEMA that was provided by XXXX XXXX! 
I ask XXXX XXXX again about the email that I alleged received on XX/XX/XXXX. XXXX XXXX stated LexisNexis ONLY send letters and that I called XXXX XXXX  ( case # XXXX )? I asked XXXX XXXX to provide me with the dates I called. I was given XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XX/XX/XXXXXXXX  ( case # XXXX ) XXXX XXXX, XXXX XXXX  ( case # XXXX ) and today XXXX, XXXX  ( case # XXXX ). Even though I've called more times that's stated ( can provide call log from phone carrier ) these are the only dates provided by LexisNexis with also not all having a case # 's? 
I informed XXXX XXXX that the state of Ohio does not report to Any of the credit rating bureaus. I informed him LexisNexis went into public records and placed on my report ( I'm sure he knows this ) causing me to lose my job. XXXX XXXX stated LexisNexis research source provided and verified the information was accurate. When ask who is the research source, he stated XXXX XXXX XXXX XXXX. XXXX XXXX stated on XXXX XXXX XXXX Common Pleas Courts verified the debt was accurate and I was mail notification the same date stating valid debt owed. I contacted XXXX XXXX XXXX ( XXXX XXXX ) spoke with XXXX XXXX who overseas in their lien and judgement department at XXXX XXXX within their finance department. I informed XXXX XXXX I was told by LexisNexis representative ( XXXX XXXX ) research source confirmed by XXXX XXXX XXXX XXXX validated when contacted the tax lien was accurate against me. XXXX XXXX stated NO one contacted their office and NO one in their office verified nor validated anything from LexisNexis ( in her words whoever they are? I had to explain what LexisNexis is and what they do to people ). XXXX XXXX stated on XX/XX/XXXXXXXX  release of satisfaction was updated in their data base and LexisNexis would have been able to see by going to their website making their own copy for their file. 
LexisNexis employee is lied repeatedly causing me emotional distress, loss of my job and had caused me an abundance of financial losses. The employees of LexisNexis as demonstrated repeatedly lack of integrity. I have been lied to as well as lied on. These people have also provided false documentation to CFPB that made it look as though I have fabricated this situation for myself. 
I have lost my job with FEMA due to LexisNexis false reporting, false information, and falsifying information ; stating XXXX XXXX provided them with the information to cause this anguish in my life. 
Turn the tables! then all of you who played their role in this issue just MIGHT will be able to understand how I am feeling. 

***** to open uploaded document from FEMA will need to enter XXXX

Company response to consumer: Closed with explanation