Consumer complaint received 2022-09-29
Company: Paypal Holdings, Inc
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
XXXX, As of today and my prior notifications on XX/XX/XXXX, there are Fraudulent invoices listed/pending on my account for payment as shown below. Today I again contacted PayPal where I spoke to a women named XXXX. Not sure if this is the same person from the email far below, or if there are others involved. 

Please note this same complaint has been filed with the State of Texas, the XXXX, the XXXX, FBI.gov, FTC.gov and other agencies with jurisdiction. PayPay.com is simply not compliant with many best practices, security measures and basic customer service points. 

STEPS I HAVE TAKEN Paypal notification about the 2 XXXX XXXX invoices for removal as they are fraudulent XX/XX/XXXX o When I click on these invoices for detail, I get an error message and can NOT see any detail. 
XX/XX/XXXX XXXX XXXX  XXXX o The paypal XXXX pinged my phone providing a code to log into the account, yet I did NOT attempt to log into my account!!!! 
Today XX/XX/XXXX, I called PayPal at XXXX youll NOTE that this is the customer service number provided to me today for tracking o We discussed everything listed below. 
o During todays call PayPal must have done something as the XXXX XXXX invoices have disappeared???? 
Wonder if my money is disappearing too? 
o Second call was with XXXX as I noticed that the tracking number from the first call was the customer service phone number Is this some type of scam???? 
I called back in and talked with XXXX who could NOT locate the prior call or related information I asked for a super and was told that Id have to wait would NOT provide incident tracking number No supervisor and NO incident tracking number Im on hold now Its ground hog day? 
o The XXXX XXXX invoice still appears on my account this is Fraud When attempting to open the invoice I get an error message so I can NOT see any detail This fraud still exists on my activities list. 
Still on hold.NO resolution! 
SUGGESTED IMPOVEMENTS Place a fraud reporting button at the top of the page Automate the interaction of reporting fraud Provide a specific customer incident tracking number for the report o How are you tracking incidents and reporting response times and resolutions, if any? 
There is NOT a defined resolution process with times listed on the website, list a road map! 


To date the ONLY response I have received from PayPal is below : How do I know if an email is from PayPal? [ XXXX ] XXXX XXXX XXXX XXXX XXXX, It was great talking to you today. As mentioned during our conversation, here is the additional information on PayPal emails. 

We understand receiving a fake email can be a cause for concern, and we urge you to always contact us if you have any questions about your PayPal account. 

As of XX/XX/XXXX, all emails from PayPal to U.S. accountholders will be sent from a PayPal email address with the domain mail.paypal.com. 

Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or drivers license numbers, and account passwords. 

Youll know that an email is not from PayPal when : The email uses a generic greeting like " Dear user '' or " Hello, PayPal member. '' We always address you by your first name and last name or the business name on your PayPal account. 
The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or drivers license. We also dont request your email addresses, your full name, your account password, or the answers to your PayPal security questions. 
The email includes an attachment or a software update to install on your computer. 
We will never ask you for money in an email, and we will never ask you to send money through XXXX XXXX, XXXX or any other third party money transfer service. 
If you think youve received a fake email, forward it to XXXX. Then delete the fake email from your inbox. 

Click Security at the bottom of the PayPal homepage to learn more about fake emails and websites and online safety. 

For additional information about fake emails and websites, you can visit www.antiphishing.org, a website put together by the XXXX XXXX XXXX ( XXXX ). 


Sincerely, XXXX PayPal Customer Solutions PayPal ; Copyright XXXX PayPal. All rights reserved. 

Please don't reply to this email. This mailbox isn't monitored and you won't receive a response. For assistance, log in to your PayPal account and visit our Help page.

Company response to consumer: Closed with explanation