Consumer complaint received 2021-01-22
Company: SYNCHRONY FINANCIAL
State: NY
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
I needed to order custom material for a project thru Lowes on XX/XX/XXXX. The store advised me that i needed a pro account to place the order, and advised that their PRO account required a commercial credit card thru Lowes even though i didn't need a card at the time. I was told i could open the commercial credit card account under my company name or in my personal name. i didnt want a credit card, so i left to try other stores. But the material was out of stock in other places. So, on or around XX/XX/XXXX, I applied for a business credit card online ( I'm the sole owner ) with me as personal guarantor. i also released freeze on my credit reports that night. I called to check on status a couple days later and was told they could not access my credit. I explained i had released the freeze after applying and was advised that i reapply immediately. I did that and was immediately denied. i reapplied a few days later and called immediately to follow up was denied again. Right after that, I applied under my personal name just in case. I eventually got the denial for the business applications, one listed that the business DUNS could not be verified and the other 2 listed reason for denial as " Personal Guarantor files inaccessible ''. For the personal application, i received a letter asking me to call for further verification dated XX/XX/XXXX. I called on XX/XX/XXXX and was approved immediately for a {$12000.00} credit. I asked if this card would allow me to purchase commercial orders per LOWES XXXX  account and was told yes. SO, I accepted the credit card. On XX/XX/XXXX, I went to the store to place my order and was told my credit card was a consumer credit card and i couldn't place a custom commercial order thru that. The XXXX  agent had me apply for a commercial credit card again. He told me he would get back to me with the decision in a few hours. He called me a few hours later and advised my app could not be processed due to a credit freeze. He asked me to unfreeze the credit and come back to the store to reapply. He confirmed that there would be no problem reapplying immediately. i released my credit freeze this morning XXXX XX/XX/XXXX XXXX and went to the store. We reapplied and was denied again and was told reason would be mailed to me. The store gave me the credit dept number and the appreference no. for further information. I called the number and was directed to my consumer credit card account. I requested to convert that to a commercial account to proceed with my project and was told that could not be done. so i requested closure of the consumer credit card. I called the number again and asked for feedback on the app that was denied at the store. The rep advised the business app can not be made under a personal name and i should try applying online under my business name and tax id no. without adding a personal guarantor or my ssn. I attempted again, but the online app did not allow me to proceed without listing a personal guarantor. I listed myself again and was asked to call a number for verification. I did and followed steps, but was again denied in the end. I have been told the reason for denial would be mailed to me. 

I have had similar experience with XXXX  in XX/XX/XXXX when i needed to place a custom order In effect, XXXX has forced me to apply for credit i do not need multiple times when all i want is to purchase the products i want. Their commercial credit system seems to have a flaw where their commercial credit services keeps denying because they cant access my credit, but i see on my credit report that they have indeed pulled my credit. Also, it is disingenuous that their commercial credit is unable to access my credit while their consumer side was able to access and approve a much higher credit than i need. Their store reps and online reps also seem to keep giving me conflicting advise. 

This effort has cost me unnecessary delays in my project and unnecessary inquiries into my credit report when none should have been needed. All i wanted was to buy the right product. 

The store agents were very helpful, but havent been able to help me because of XXXX ' poor policies. 

I would like to dispute all the credit inquiries and the decisions made by XXXX and its affiliates on my credit account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation