Consumer complaint received 2023-03-06
Company: Block, Inc.
State: TX
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Provider : Square Merchant Services Issues : Unethical Account Deactivations As a small-business owner ( Digital Art/Production ), who uses Square for Merchant Services , for the digital and creative goods/services provided to general consumers and other businesses, I am completely disgusted by Squares ' treatment of its " small business user base. Square is supposed to help " support small businesses '' but after reading many others ' experiences with the similar issues, I have decided to share my own in hopes to help the small business community and avoid future problems. Therefore, I am filing a complaint against Square for their deceptive, unethical practices against its consumers. 

On XX/XX/XXXX, received an email from Square Account Services with the Subject : " Square Account deactivated ''. Here 's a brief excerpt of the email message : " Were sorry to inform you that weve had to deactivate your account. Based on the information you provided about your business, were not able to support your business needs right now. You wont be able to process payments with Square. Unfortunately, this decision is final. '' This email was following previous emails notices for Information Requests from Square Accounts Services on multiple instances. 
Here 's a breakdown : [ XX/XX/XXXX ] [ XXXX ] Email Subject : " Urgent : We need information from you. '' *submitted/completed information request* [ XXXX ] Email Subject : " We are reviewing your information. '' [ XX/XX/XXXX ] [ XXXX ] Email Subject : " Urgent : We need information from you. '' *submitted/completed information request* [ XXXX ] Email Subject : " We are reviewing your information. '' [ XXXX ] Email Subject : Square Deposits Suspended : Need More Information '' *Account RE-ACTIVATED/RESUMED* [ XXXX ] Email Subject : " Deposits Resumed on Your Square Account '' Following deactivation, I've tried to contact Square Support ( via multiple options ; email, chat, phone ) but after de-activation the Support options coincidentally stopped functioning properly. For ex., " Chat '' button on Support page no longer reacts to requested input, automated Phone support is a never-ending loop of automated responses, etc. Finally was able to contact using a Support form and was able to get a response via email. Here 's the following email message : [ XX/XX/XXXX ] Square Representative : " I can confirm your account has been deactivated by the Square Account Services team. Square accounts will always be free, and youre welcome to create a new one at any time. '' Despite providing Square Account Services with requested documentations with in-depth details for each individual Information requests, Square Account Services still DE-ACTIVATED Account without fair, proper protocol. Also, there is NO options for users to submit an appeal for this decision.

As a final resolution, Customer requests the following as reconciliation for damages caused and time spent : Immediate RE-ACTIVATION Square Account Services Future-proof Account Information Review Requests FREE Lifetime Premium Square Account Merchant Services {$1000.00} Virtual Gift Card Looking forward to getting this resolved,

Company response to consumer: Closed with explanation