Consumer complaint received 2017-09-02
Company: KEYCORP
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
This letter is an attempt to resolve a dept with Key Bank on a credit card issued to me. 
On approximately XXXX XXXX of XXXX, my company XXXX, asked if I would like to be transfered to the XXXX XXXX for a position with XXXX in the XXXX. I accepted the position and made arrangements to get my work Visa, and start moving my household from XXXX XXXX Minnesota to XXXX XXXX XXXX. 

I called Key Bank about my credit card in XXXX of XXXX that I will be staying in the XXXX XXXX on a work visa for five years. I gave them my XXXX XXXX work address of XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX so I could receive my bills and make payments. I then proceeded to perform the physical move to the XXXX XXXX and arrived on XXXX/XXXX/XXXX. 

I used my credit card while in the XXXX XXXX, but then realized that I was not receiving any of my bills, or statements to make payment arrangements. I then called Key Bank in XXXX of XXXX, stating " I am not receiving any of my bills and that I need to make payments ''. The support person on the phone stated that the address was still my old address in Minnesota. I then proceeded to give here my permanent address in XXXX where my residence was. I then asked how can I make my payment right now as I am late. When trying to give them my XXXX debit card over the phone she stated that the card did not work. I then asked how I can make a payment to my account and setup a automatic payment through my checking account at XXXXXXXX XXXX. The support person then stated that I needed to call the international banking center in Ohio. 

I then called the international banking center in Ohio on the following evening and there a support person could not give me a routing number, swift code to make payments on the credit card. He stated that he can not give me the information and that I would need to send a check in US funds to a XXXX drop box and this would be the only way to pay my bill. I then obtained a bank draft from XXXX XXXX and sent approximately {$400.00} US dollars and XXXX the check to them along with an old statement to be certian that the monies were deposited to the proper account. 

I then waited again and still no communication as to wether the payment was received, what the status of the account was, or anything. I then stopped using the credit card because I could not make any payments. 

I tried to pursue this further, but found that my efforts were futile. I asked to login to a website to see the statement and they said no. I had to give up my efforts as the I was not getting anywhere with this issue. Then I was forced back to the United States. 

On XXXX XXXX, of XXXX, I was informed that my position with XXXX was in jepoardy of being made redundant and on that day was instructed to go home. On XXXX XXXX of XXXX XXXX informed me that my position was made redundant and that I was no longer working at XXXX. I tried to find positions in the XXXX, but because I had a Tier 2 sponsored Visa with XXXX that was terminated I no longer had the right to stay in the country and no employer would sponsor me. 

On XXXX XXXX of XXXX I arrived back in the United States and trying to get my life back in order. I have the same issue with XXXX XXXX where I was not mailed a final statement to close out a cell phone that I had from the United States. The issue with XXXX has been resolved and I paid the {$550.00} dollar amount to clear my credit. I do have an outstanding dept of {$260.00} dollars with XXXX XXXXXXXX XXXX as I could not transfer monies between the accounts because of technical issues so I closed the account or so I thought. 

In closing I do not know what else I could do, there was no communication between Key Bank, XXXX XXXX, or XXXX XXXXXXXX XXXX. My employer was aware of my new address. I thought that my address was changed with the United States Postal Service online, but see by my XXXX credite report the addres remained the same.

Company response to consumer: Closed with explanation