Consumer complaint received 2015-11-12
Company: WELLS FARGO & COMPANY
State: CO
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I had a XXXX Credit score, never missed a payment in my life. 

Wells Fargo was bound by a settlement agreement to offer shortsale or deed in lieu as per the Wachovia XXXX settlement. From day one, Wells should have told us we were not qualified as my ex-wife was no longer living in the primary residence. Yet they kept leading me on, " losing '' papers, all while I continued to pay my mortgage on time as agreed. 

It is now going on 4 years since this " process '' was started. My health, attitude, finances are all but destroyed. Let alone my faith in a society where the law of the land was upheld and the justice system served the purpose of leveling the playing field of the combatants in a legal dispute. It seems the only winners these days are the class action attorneys ( ours got approximately $ XXXX, and we were supposedly sent a check for {$170.00} that we never got or cashed! ). The class attorneys say they are going to re-sue for non-compliance, but what good will that do us and the other approximately XXXX people who were part of the supposed settlement? another {$170.00} and more of the same? FYI according to my last discussion with them not XXXX person was modified ... statistically impossible. 

It seems as though signing a settlement means nothing to either Wells Fargo or XXXX the states that signed XXXX ( site is now down ) with Wachovia/Wells Fargo. read XXXXI have tried to assume the loan from my ex-wife ( I knew that was just a delay tactic to take more money from us ), modify it thru the settlement terms, and were under contract for a Short Sale ... and yet nothing. No communication to my XXXX XXXX XXXX or me about the status of the sale contract since we signed it XXXX XXXX, XXXX. None! ( progress images attached ). 

The foreclosure law firm, XXXX XXXX XXXX, XXXX says in XXXX said they have nothing to do with any Short Sale process/decisions or any knowledge ... .Wells Fargo said it was being held up by their law firm. More craziness to add to the absurd. 

1- I was divorced XXXX XX/XX/XXXX who is a cosigner, but has never paid anything towards this note, or any other housing expenses, hence Wachovia only taking my Credit package for the qualification. 
2- My income dropped dramatically after XXXX and I have been negative cash-flowing since then3- I started this process XX/XX/XXXX, and still had no decision XX/XX/XXXX at which time I was advised to stop paying my mortgage by my advisory team. 
4- I sent a very clean loan package in proper stacking order organized by an Underwriter of 20 years ( I have myself been involved in Mortgage Banking since XXXX ) only to have documents not transferred, lost, misfiled etc. 
5- The divorce decree stipulates that ONLY if XXXX has no liability on the mortgage, that the property will be transferred to me 100 %, and she will have no further claims against me. 
6- If she is STILL on the note ( s ), then we are to split the responsibility/potential gain 70 % Me, and 30 % for her. 
7-We had XXXX cash offers that were substantially more than the eventual auction price. Surely to be able collect 125 % of the loan amount. 


At what point does the government officials and agencies that SIGNED the agreement actually make the parties that signed adhere to their commitment? Does the Attorney General not have the responsibility to see that the parties followed through to fruition? 
Who is going to enforce these? 
All the fines and how come those of us who have been lied to see no help from these monies? 

WHERE DOES THE PROVERBIAL BUCK STOP AND WITH WHO? 
Or is the point of Class action lawsuits nothing more than to line the pockets of attorneys and for government to just sign off as " justice has now been served ''?

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation