Consumer complaint received 2020-06-21
Company: Goal Structured Solutions, LLC
State: CA
Product: Debt collection
Sub-product: Private student loan debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
There is an ERROR in the reporting of the Educational loan. The account status shows on XXXX   CLOSED Date Opened : XX/XX/XXXX Terms : 11 Payment Status 120 days Last reported XX/XX/XXXX Comments Closed Date of Last Payment and Active XX/XX/XXXX and XX/XX/XXXX XXXX  PAID Date Opened : XX/XX/XXXX Terms : 11 Payment Status 150 days Last reported XX/XX/XXXX Comments BLANK Date of Last Payment and Active XX/XX/XXXX and XX/XX/XXXX XX/XX/XXXX PAID Date Opened : XX/XX/XXXX Terms : 11 Payment Status 120 days Last reported XX/XX/XXXX Comments Closed or paid account/XXXX  balance student loan Date of Last Payment and Active XX/XX/XXXX and XX/XX/XXXX According to FCRA Sec 16 81, You must report the correct information. As you may see the information clearly is inconsistent and needs to be reported CORRECTLY.

As of your response to CFPB onXX/XX/XXXX, the information being reported is correct. As you can see below this is not the case. This information you stated : The account was scheduled for a total of 12 payments of {$210.00}, payable monthly on the 14th beginning with a first payment due date of XX/XX/XXXX. Launch Servicing received two ( 2 ) payments during the period noted above : o {$210.00} on XX/XX/XXXX o {$2300.00} on XX/XX/XXXX which paid the account in full Launch Servicing reported the following account status to the credit bureaus during the period noted above : o XX/XX/XXXX Current account, 0 payments past due o XX/XX/XXXX Current account, 0 payments past due o XX/XX/XXXX Current account, 0 payments past due o XX/XX/XXXX Account 30 days past the due date, 30-59 days past due date o XX/XX/XXXX Account 60 days past the due date, 60-89 days past due date o XX/XX/XXXX Account 90 days past the due date, 90-119 days past due date o XX/XX/XXXX Account 120 days past the due date, 120- 149 days past due date o XX/XX/XXXX Account 150 days past the due date, 150-179 days past due date o XX/XX/XXXX Paid/XXXX  balance, 150-179 days past the due date *************************************************************************************************** The reporting of this account has multiple errors : My records show the account was opened in XX/XX/XXXX to early XX/XX/XXXX. Yet, you are reporting inaccurate information stating XX/XX/XXXX. Kindly provide the verification of this inaccuracies before updating as you state two different DATES.

You state it is 12 months but yet you are reporting 11 months for TERMS. Please provide the terms and service agreement in this regard before reporting please.

The dates which are being reported as late are INACCURATE as well. There are three DIFFERENT dates, varying. This is not accurate as you stated on XX/XX/XXXX and has caused me despair. Asa consumer I am requesting you to CORRECT THESE ITEMS immediately. I need a letter and documentation showing proof of any fees because of LATE payments. If the LATE payments are justified per the agreement.

Because of ALL the ambiguity on this account please provide a documentation to substantiate your reporting of ALL Correct information per FCRA Section 1681 Therefore, I will have PROOF when I submit documentation to the credit bureaus for an UPDATE going forward.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation