Consumer complaint received 2017-04-24
Company: JPMORGAN CHASE & CO.
State: CT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Subject : Your submission, [ Case  number :  XXXX  ] We wanted to let you know that the company responded to your complaint.     ( They really did not unless you consider getting a phone call " response ''. Please see below.     In short it was more obfuscation. Please do n't close the file yet!      I tri4ed calling your number but its always busy, so. I also tried the link you posted but its taking me to a page that says 's " erro r '' What happens next?    Review the companys response : - Log in to https : //help.consumerfina nce.gov/app/account/complaints/list to read it online, or - Call us at  ( 855 ) 411-CFPB ( 2372 )  and well share it with you.     The companys response should include the steps they took, or will take, in response to your complaint.     If youre okay with the companys response, then youre finished! If you arent okay with it, we want your feedback. You can call us to dispute it, or select dispute and share your feedback when you review the response online.    XXXX   XXXX   XXXX ,   XXXX    XXXX  morning from  XXXX   XXXX , Connecticut.     And Thank you for the follow up for it is crucially important as it speaks volumes about the seriousness of purpose of your agency.     I was contacted last week by someone from  Chase  who introduced herself as calling from the office of the president.     To be certain of whom she was calling for and the reason for her call mindful that I Did Not write to the president of   Chase, I asked her if it was about the complaint, I had filed with your agency and she said yes.
After that I said, let us cut to the chase and tell me me if Chase would now allow me to increase the automatic minimum payment to which she replied that Chase was still compiling sufficient data ( or something ) before making that decision to which I then remarked " that is complete BS ''.
Chase    I said is one of the major CCard issuer and if the other   companies such as Capital and   XXXX   XXXX   XXXX   XXXX  ould allow us to set the minimum, why couldnt Chase, unless of cour  se Chase wants to continue gouging us, to further increase its profit.
( Yes I was unkind with my words but I made sure she is aware that it was not personal ; that I am alluding to the senior management ).
Knowing we could be going b  ack and forth and still accomplish nothing, I asked her pointedly what the purpose of her call was.     Th  at if all she could tell me was that Chase is still looking at the issue then both our time is being wasted, for clearly, Chase made the point to call me just so it could say to your agency, that they responded.
I also compared Chase to a loan shark ( and many more unpleasant words ) and   each time, reminding her that it was not directed to her, but to her employer so she would know it was not personal.      XXXX  I say   Chase very clearly knows what it is doing and that they can continue to get away with it unless. So the question then is what could we do about it.
For whatever its worth, I am willing to participate in any effort by your agency to force Chase to change its policy.
Thank you for reading this.        XXXX   XXXX .

Company response to consumer: Closed with explanation