Consumer complaint received 2016-11-22
Company: CITIBANK, N.A.
State: CA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Taking out the loan or lease

Complaint:
I purchased a TV at a Best Buy Store, the TV was not in store but in their warehouse, I ordered it using my Best Buy CC which is through Citibank. A few days before delivery I found the set online for XXXX less so I called for a price match of which they refused so I canceled the TV and The delivery, Best Buy said they credited my Best Buy CC card and I believed that was the end of that. 

A few weeks later I started getting extremely nasty calls asking me to make payments on the XXXX TV from Citibank, I told them I never bought it, I canceled it before delivery and the credit was returned to my Card. They told me The XXXX was put on A gift card, I did n't know what they were talking about I had no gift card and Best buy knew this. Citibank wanted me to prove to them I did n't have the money on a gift card I asked them how do I prove it to them, I had refused the set and returned it, technically I never saw the Tv it never left the warehouse and a gift card was never mentioned. 
I found out later that while I was ordering the set the salesman had made a mistake with my delivery and had to refund the money Back to my CC, because it takes a few weeks to get the money put back on my card and I would n't be able to purchase anything for XXXX weeks he took it upon himself to put it on a gift card without my knowledge. This is how Citibank saw the money still owed it showed as I had a XXXX gift card. 

Citibank told me to call Bestbuy to straiten it out, Best Buy said they did n't show it on a gift card they show it refunded and the money back on my card. I thought that was the end but lo and behold a week later Citi was back harassing me for payment. 

I told them I have a perfect Credit report and I am not stealing a TV set. They again told me to call Best Buy to fix this. I called Best Buy and told them I need proof of the sets return and I mentioned about the gift card Citi said was used. They told me then that it 's a tactic the salesman use to bypass the XXXX weeks it takes before you can use the CC if they have to cancel a transaction and ring up another purchase, so the customer can still make a purchase the same day without waiting, I was angry to hear that they did this without my consent. 

Best Buy sent me a formal receipt for the return I forwarded it to the Citibanks address on my billing statement, again I thought it was over they wanted proof so I sent it. 

It did n't end they would n't except it, finally I got to the dispute XXXX at Citibank and she simply called Best Buy and straitened it out and they apologized for the 2 months of grief they caused me somedays they tied me up on the phone for hours and it cost me a lot of missed work. 

Yesterday I ran a credit check because I took a loan on my house to pay off my CC debt only to find out Citibank and Bestbuy had reported to the credit bureaus I missed a payment on the loan that i never had for the TV I never received. In the last month I did n't know why but my bank at XXXX raised my CC interest rate XXXX points to 18 % as did XXXX Bank because Citibank reported I missed a payment for the mistake they made. 

On XXXX of my credit reports it said Bestbuy filed a missed payment then canceled it and restored my credit report to satisfactory, however on the other reports they left it as a delinquent payments, They admitted fault but left the damage on my perfect credit history it took a lifetime to have a perfect credit rating. 

Im a victim of the fact that Citi and bestbuy do n't talk to each other when it comes to the return of merchandise they actually refuse to look into it when a customer returns XXXX. Citi just demands payment, I want all my XXXX reports cleaned up and restitution for my damages. I want them to contact the banks that raised my interest and denied me credit Home Depot card went from a XXXX limit to XXXX they need to fix it all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief