Consumer complaint received 2023-09-02
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
Received promotional offer and did the 5 mobile payments with the credit card on XX/XX/2023. Never received the points. Called TD number on back of credit card. They transferred my three times and each department said they could not help me Hey XXXX, You can earn XXXX in rewards points ( a value of {$25.00} ) in a snap! 
If you haven't already done so, add your TD Cash Credit Card ending in XXXX to your digital wallet and start using to qualify for your special offer. 
Follow these steps to snag some extra points : 1 ) Add your credit card to your digital wallet Simply click the link below from your phone and select your TD Bank credit card as your default digital wallet payment.

2 ) Make payments on the go Just hold your phone up to the payment terminal at the store or use your digital wallet to make purchases in-app and online. 
3 ) Earn XXXX points Make any 5 digital wallet transactions* with your credit card before XX/XX/2023 and the XXXX points are yours. 

Add your TD Bank credit card now Bonus Points will be deposited within the next two billing cycles after the promotional period is completed Need help or want to say hi? Find us > Connect with TD Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Customer Service *A qualifying digital wallet transaction includes credit purchases using XXXX XXXX XXXXXXXX XXXX or XXXX XXXX that post and settle between XX/XX/2023 and XX/XX/2023. Purchase refunds/reversals do not qualify. 

Offer is available for the credit card in name of addressee. You earn " points '' when you use your account to make purchases, minus credits, returns and adjustments each billing cycle. Not all transactions made with your account will qualify as a purchase for purposes of earning rewardsthose restrictions are more fully described in your Rewards Agreement and Redemption Rules. Offer is valid for transactions completed XX/XX/2023 through XX/XX/2023 ( " XXXX XXXX '' ), you will earn XXXX Points for completion of five ( 5 ) eligible digital wallet transactions. Bonus Points will be deposited within the next two billing cycles after the promotional period is completed. This offer is non-transferable and only valid on the TD Credit Card account that activated this Bonus Points Offer.

Provided your account is open and in good standing, Bonus Points can be redeemed for Cash Back or a variety of gift cards, merchandise or travel. Eligible purchases do not include purchases of any cash equivalents, money orders, and/or gift cards or reloading of gift cards. Sponsor : TD Bank , N.A . 

Should you have any questions regarding this Bonus Points Offer you received, please call TD Card Services at XXXX. 

If you wish to no longer receive these types of marketing offers in the future, log on to TDBank.com, click on " Privacy '' and choose " Marketing Preferences '' to update your preferences. 

To view your full Rewards Agreement and Redemption Rules please visit tdcardservices.com. 

Promotion is not valid where prohibited by law. This offer may be withdrawn at any time, is subject to change and may be reported as income to the IRS on a 1099-MISC.

To ensure future delivery of promotional email messages from TD Bank to your inbox, please add XXXX to your address book. 

This email is an advertisement or solicitation. If you no longer wish to receive TD Bank promotional emails, please unsubscribe. 

Email Security : Protecting your privacy is TD Bank 's priority. We will never ask you to confirm your account number, PIN, password, or any other personal information via email. If you are concerned that you have received fraudulent email, proprietary information or would like to report a suspicious email, please forward the email to XXXX or contact the TD Bank Phishing and Identity Theft Hotline at XXXX immediately. For more information, please visit tdbank.comXXXX 

For written correspondence, please contact us at : TD Bank, Attention : Marketing XXXX XXXX XXXX XXXXXXXX, ME XXXX Member FDIC, 2023, TD Bank , N.A . and/or its affiliates. | All Rights Reserved.

Company response to consumer: Closed with monetary relief