Consumer complaint received 2017-05-04
Company: JPMORGAN CHASE & CO.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Reference existing complaint  XXXX , submitted  XXXX   XXXX ,  XXXX  specific to the merchant of Chase Bank mentioned below : Chase Bank allowed {$10000.00} charge to my credit card by a company known to run a scam/fraudulent business. Chase was made fully aware prior to our purchase by other card holders and has been notified since by other card holders who continue to be scammed by the  XXXX   XXXX   XXXX ,  XXXX    XXXX    XXXX  -  XXXX   XXXX . Chase Bank contends that they only pay merchants as requested by the card holder and have no responsibility to determine the honesty of the merchants with which they do business. It is my contention that Chase Bank was fully aware of the fraudulent nature of this merchant when they approved the card purchase so should be responsible to reimburse me for the {$10000.00} charge. The scam was perpetrated almost two years ago with no resolution by the merchant or Chase Bank. ( Note : Another credit card bank,  XXXX   XXXX , has completely reimbursed me for the additional {$10000.00} they approved for this same merchant. ). Chase continues to refuse to acknowledge their responsibility in the fraudulent actions of  XXXX   XXXX . Chase continues to do business with this merchant as of today.     The company name on the contract is ;  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX  -  XXXX   XXXX . My wife and I met with the  XXXX    XXXX   folks in  XXXX   XXXX   XXXX  on  XXXX   XXXX ,  XXXX  in an office next to the  XXXX   XXXX   XXXX   XXXX  across from  XXXX   XXXX . The sales person was  XXXX   XXXX   XXXX  and her husband  XXXX . The closer 's name is  XXXX   XXXX . My wife and purchased a 4 week residency contract for a pre-constructi ion 2  bedroom resort unit to be built on beach property directly behind the offices. They quoted the unit at {$120000.00} regular but discounted to {$59000.00} as a pre-construction special. They promised us {$38000.00} for our two bedroom  XXXX  lock-off which is a deeded unit at  XXXX   XXXX ,  XXXX , Florida. They desired to use our  XXXX  timeshare unit as a marketing incentive for other buyers. We negotiated the reduction of the remaining {$21000.00} down to {$19000.00} due to credit limits on our credit cards. We placed a total of {$19000.00} on  two  credit cards ;  XXXX   XXXX   XXXX   XXXX  and  XXXX   XXXX   XXXX .  XXXX  contracted with a third party company to liquidate our timeshare ;  XXXX   XXXX   XXXX ,  XXXX ,  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  ),  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX ,  XXXX   XXXX , LA  XXXX , phone :  XXXX . The contract listed the buyer as ;  XXXX   XXXX . I have communicated several times with  XXXX .  XXXX   XXXX   XXXX , has told me on  two  occasions that a meeting with the? buyer? is scheduled.  XXXX   XXXX  now states that the process normally takes from  120-180  days.  XXXX  offered the first t 100 buyers a no maintenance fee for life incentive and a {$2500.00} annual payment to be paid dire ctly to us for each unit should we decide to release them to the company for rental at the first of each year. That would be {$2500.00} x  4 we eks = {$10000.00} per year! We found the  XXXX   XXXX   XXXX  site to be a technical mess and poorly maintained. We found that it the website had been hastily created in  XXXX   XXXX . We found that the web links on the site do not work and passwords can? t be reset. I called XXXX   XXXX   XXXX  customer service number provided on the website ;  XXXX   XXXX   XXXX   XXXX . The address given is  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX ,  XXXX , Maryland,  XXXX . Once the female rep answered, I immediately heard music playing and children playing in the background. I mentioned this but she denied any children were present. She was unfriendly and unable to answer my web site navigation questions. We received  XXXX  Pesos and a free resort week for attending the presentation. We received an additional week for buying. We were given an additional contract to use at  XXXX   XXXX ,  XXXX  property until the new property was to be completed in 18 months. We also received a signed  two  year 100 % money back guarantee. I requested return of our funds in writing to  XXXX   XXXX   XXXX  but have received no response as of  XXXX   XXXX . I submitted a formal request to  XXXX   XXXX  on  XXXX   XXXX  to exercise our money back guarantee. I have received no response since.     The fraud was completed  two  years ago as of  XXXX   XXXX . I have received absolutely nothing as promised by  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX  -  XXXX   XXXX  in the past  two  years. Chase Bank refuses to reimburse the fraudulent charges as of  XXXX / XXXX / XXXX .

Company response to consumer: Closed with explanation