Consumer complaint received 2017-06-12
Company: CITIBANK, N.A.
State: OR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is in regards to my Citi Thank You Preferred card.
** I have a {$25000.00} limit on my card ** I was involved   in a romance scam ** I have paid all charges not involved with the scam ** A check was deposited to my account on  XX/XX/XXXX   in the amount of {$13000.00}  XXXX  The scammers asked me to make  XXXX  product purchases beginning o n  XX/XX/XXXX  and a balance transfer on  XX/XX/XXXX  ** I called Citi bank between  XX/XX/XXXX  and  XX/XX/XXXX  and asked if there was any way the money could be be taken back by the people that deposited it. I was told " No '' ** I then made the purchases and transfer believing the check and subsequent checks were good ** More checks wer e deposited   XX/XX/XXXX - {$22000.00}  XX/XX/XXXX  - {$13000.00} XX/XX/XXXX   - {$21000.00} ** I have a printout from  Citi  showing Last statement balance  XX/XX/XXXX  for {$11000.00} with no amount due on payment due date on  XX/XX/XXXX - Leading me to once again believe all the checks deposited were good ** More checks were deposited  XX/XX/XXXX  - {$11000.00}  XX/XX/XXXX  - {$22000.00}  XX/XX/XXXX  - {$45000.00}  XX/XX/XXXX  - {$12000.00}  XX/XX/XXXX  - {$90000.00} XX/XX/XXXX  {$14000.00}  XX/XX/XXXX  -  XXXX     XX/XX/XXXX  - {$96000.00} ** During the time all the checks were being deposited the scammers were having me make   XXXX    product purchases and money transfers and Citi approved a ll of them again making me believe all the checks were good.    **   My balance reached {$140000.0 0}  XXXX  On XX/XX/XXXX    I called Citi at  XXXX  and spoke to  XXXX  and was transferred to  XXXX   (  a w oman ). I reported the scam and cancelled the card effective  XX/XX/XXXX .   XXXX   stated the report would be sent to the investigating team and I should  expect a call from them within  XXXX  days.   ** I received a letter from  Citi  dated   XX/XX/XXXX   stating they researched all of the balance transfers and determined I was responsible for all of them.   ** I received a letter fro m Citi  dated   XX/XX/XXXX   stating they were investigating.   ** I received a second letter dat ed XX/XX/XXXX  stating all charges were valid.    ** I made a report to the police department who turned it over to the Oregon Department of Justice on   XX/XX/XXXX     **  I received a letter from Citi offering me options to pay. I called and informed them I was working with an attorney and gave them his name and number. I do n't know who I  spoke with.   * * I received another letter from Citi  dated XX/XX/XXXX   req uesting payment and offering payment options.   **  I called Citi on  XX/XX/XXXX  and spoke to   XXXX  . I stated  I was working with an attorney and gave her his name and number.   ** I contacted my financial adviser and he suggested I file a co mplaint with you. You may conta ct him regarding this at  XXXX  XXXX  XXXX  or  XXXX .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation