Consumer complaint received 2017-02-18
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
I have got two phone call from IQ data company for asking money. The first call I had with IQ data is called by a male, he told me I have owned money from my previous apartment. And the apartment send their company to collect the money. But, at that time, I have never seen any bill from the apartment or the bill with same amount. I was asking him the basic information to confirm if he is not a scammer. He only have my and the apartment 's name and the total amount of the bill. When I asking him to private me more information such as the detail for the charge on each item or service, my living address, the invoice from service party, etc. he start to ask me will I pay for what he asking for. I told him I can not give him a payment without have the information, and he is starting threatening me to hurt my credit if I am not agree to pay him now. I told him I will call PD to report this phone call and he was become mad and threatening more about my credit and told me I will have following lawsuit if I do n't pay him. I called PD and be told I need evidence in order to report this case. Today, I had the second call from IQ data for the same amount of money, but called from different number. ( first called from XXXX, second on called from XXXX ) The people who called me is a lady with fast speak. She told me I owe their money and force me to make a payment right away. I told her please private me the detail of the payment and I will pay for that if I truly owe money. She asked me '' will you pay now if I give you the information? '' I answered her, " yes, if the money is what I owe. I will pay it now. '' She yield me '' I just ask you, will you pay? Yes or No! '' I repeat what I was answered her before. She repeat '' I just ask you, will you pay? Yes or No! '' with higher volume. I felt offended, and ask her to allowed me to record the phone call. She start getting mad like the male who called me before. I asked her to give me her name and company name for recording and the charge for each of the item. She told me the each of the charge but it 's different from the amount she gave me. So I kindly asked she to repeat it. She told she already spend 15 min on me and do n't want to waste time on me. She start to threatening me to hurt my credit as well. I have recorded her voice as evidence. The collectors from IQ data are un-professional, rude and lack of patient. I have never owe any one money, I have down payment for my house, auto, and any other cost. I paid my credit card on time every month. If the money I truly owe someone, I will pay back at first time. I believe that not everyone mean to owe money, they may in a hard situation or never got bill like me. Service be nice and helpful is important. I hope the board can have a consideration of their registration, ban it as needed.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation