Consumer complaint received 2021-08-29
Company: TCF NATIONAL BANK
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello, I was approved for the XXXX XXXX XXXX, I provided the following information to the bank, LLC, Taxes, EIN, ID, Website, Approval emails, and invitation emails to apply for some reason the bank is refusing to release my funds. On XX/XX/XXXX, I spoke with the bank, they informed me that SBA requested the money back and the money was sent back to SBA. 

When I called SBA to inquire about the monies, I was told there was no record of them being returned. The bank branch advised me that once the {$10000.00} cleared, I would have a balance of {$9100.00}. I sought to have the {$5000.00} overdraft removed because I never received {$5000.00}. TCF bank is giving me the runaround ; I can't get a straight answer from them. TCF claims that the branch can address my problems and that I don't need to phone every day ; however, the branch claims that they have nothing to do with the hold and the overdraft and that I should contact TCF. 
Also, instead of informing me the truth, the bank misled me into believing my SBA monies arrived in my business name. I went inside the branch and asked teller XXXX the name the funds were deposit in, he informed me that the funds came in my business, which was not the case, I was informed by SBA the funds were deposited in my name.

The grant was not approved by TCF Bank. Why is TCF withholding my payments despite the fact that the SBA approved my grant? Why is my account {$5000.00} overdrawn after bank branch tells me the SBA had requested the monies be returned? Why did TCF take my first SBA funds without issue in XX/XX/XXXX without asking for documents or placing a hold on my SBA funds?

After communicating with TCF on XX/XX/XXXX, I was told that if I could show that I have a website, the monies will be released. I took a seat in the branch and showed bank teller XXXX my website and gave him a copy of my leaflet. Then bank teller XXXX asks me for an LLC document. When I tell him I don't have one, he says, " Well, I can't help you. '' I leave and return the next day with the LLC. I called TCF to inquire about the status, and now TCF is attempting to convince me that I require a business account. I notified TCF that this is not the case, and that I am legally permitted to deposit my SBA cash in my personal account. The grant is in my name, the XX/XX/XXXX taxes have my name and my business name, the EIN document has a cover sheet faxed from IRS showing my name and my business name and my LLC has my name and my business name.

After submitting the LLC, I called TCF to inquire about the status, and now TCF is attempting to convince me that I require a business account, then TCF tells me to print the application and get the application notarized. I explained I received an invitation to apply for more funds based on my application from XXXX. I provided the invite for both grants and I provided the approval for both grants.

I also notified TCF that this is not the case a business account is mandatory, and that I am legally permitted to deposit my SBA cash in my personal account.

It's easy to prove my identity because I believe I've been with this bank for over 15 years. I can only conclude that the bank isn't acting in good faith, isn't treating me fairly, and isn't following all applicable rules and regulations. This bank is making things up as they go along, so how many customers have given up after being put through this type of behavior? 
Why put me through this if TCF has no intention of releasing my monies? Return the money so I may have my funds deposited in another bank. I have no intentions on giving up, these grants were approved all ready. Also, as the sole proprietor it wasnt mandatory to have a LLC SBA approves loan and grants to sole proprietors without LLCs, Why is my money being held and why is the bank making up rules? I believe I established my identity? 
I provided the bank with everything they requested. 
XX/XX/XXXX, I submitted Taxes. EIN, ID, and Approval Email XX/XX/XXXX, I submitted Website XX/XX/XXXX, I submitted LLC and invitation email XX/XX/XXXX, I called to check the status I was informed SBA requested the {$5000.00} to be returned, I asked what about the {$10000.00} the bank said if the {$5000.00} was sent back then the {$10000.00} probably will be returned. 
Please help me understand why the bank is refusing to release my funds and why the bank is requesting paperwork every time I provide verification, once I provide verification the bank comes up with another document, TCF had me going into the branch on three different occasions instead of asking for everything at one time. It appears the bank is throwing everything at me until I am no longer able to provide documents, why is the bank doing this when the SBA approved my grant.

It is my understanding that SBA has provided each bank with a private number for questions, if the bank has questions concerning the grant the bank should use the number. 
Finally, my pension will be paid on XX/XX/XXXX, as long as the bank has the {$5000.00} overdraft on my account. My pension will be used to pay a payment that does not belong to me, and I requested that the overdraft be removed when the bank inform me that the {$5000.00} has been returned but continues to show overdraft on my account. 
Thank you for looking into this matter and I have all documents if needed and I have all phone communications between myself, TCF, the Branch and SBA. 

XXXX XXXX

Company response to consumer: Closed with monetary relief