Consumer complaint received 2022-04-11
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
They have changed method of receiving an access code for online banking from email to phone calls which do not function at all. Email is the standard for most banking and financial institutions as XXXX XXXX and XXXX XXXX. 

Chase has changed the way a customer receives this by sending to a phone. Many of us no longer use phones. They also do not accept XXXX to send a code which uses wifi for phone use. There are many locations in upstate NY whereby there is no cell service and also in XXXX apartments where I am located. 

I have endless issues accessing my account since they changed this to receiving a phone call only and to a landline. and not email. I am not far from the Corp offices of Chase. We in our building had all of copper wire removed due to XXXX storm and cell phones also do not function in my apartment. 

This is an outrage that I am unable to access my account of hard earned funds in this manner and is a form of abuse and should not be allowed. This is beyond an outrage. 

I called Chase on numerous occasions and often disconnected. I then began to document each and every call with others in the room to verify the calls, or they simply disconnected calls. The United States is turning into a " XXXX '' driven status with few banks in control. 

Chase Agent XXXX XXXX XXXX, XXXX UPDATED so I could get a call to XXXX XXXX XXXX this then also stopped functioning and had to call executive office again. 
Chase Agent XXXX XX/XX/XXXX XXXX PM A case was supposedly created by XXXX again. He had an agent on the line from XXXX who again corrected it, but the call then disconnected and he did not obtain a ticket for this. 
Chase Agent XXXX XXXX XXXX XXXX Again 3rd time, the call function did not function. Agent XXXX could not at all understand the issue in executive office, & spent 1.5 hours on the call explaining it to her She refused to obtain a supervisor and also fabricated much information. 

XXXX - Business Banking- SUPPOSEDLY CREATED A CASE FOR THIS TO FUNCTION ON XXXX XXXX XXXX AND RECEIVE A CALL FOR ACCESS TO ACCOUNT. 
Case Number- XXXX It still does not function and I can not spend this massive time in order to access my account to pay bills. This is beyond outrageous. 

They send emails of encrypted messages that also do not open in older versions of XXXX XXXX systems. They also seem to fail to comprehend this matter entirely, and or any of their executive office agents.

I wish to also be compensated for late bills due to the inability to access my account and the inability for their executive agents to assist or correct this matter and endless time and calls. 
Further, no ability for anyone in the XXXX and XXXX XXXX branch was able to assist. They continually have managers leave the branch and no one to assist in this branch in the past year XXXX left XXXX left XXXX left XXXX left ENTIRE OTHER MATTER REGARDING CHASE. 
FURTHER- I am due funds from a case of : Cymbalista v. JPMorgan Chase Bank of More Criminal Activity by Chase -Chase loan XXXX XXXX. Apparently due to criminal activity

Company response to consumer: Closed with explanation