Consumer complaint received 2017-01-20
Company: ALLY FINANCIAL INC.
State: GA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
In regards to my closed, paid in full Ally Financial LEASE account. I contacted this company several times regarding an error that was placed on my credit reports. Initially, Ally Financial was reporting this account derogatory information on a account that was in excellent standings. When they corrected the retail account they inaccurately added information on my lease account. I contacted Ally and informed them of their error. This time they removed the lease account from credit report. Note : Ally removed the account not the credit bureaus. A XXXX months later the negative account was added back to my credit reports. After seeing the significant drop in my FICO score, I submitting a " goodwill letter '' asking Ally that since my LEASE account been closed for years if I could be forgiven for the late payment. My request was denied. So I waited a year later and submitted another " goodwill letter '' and in addition, I spoke with an Ally Financial Representative and the derogatory account was removed from my XXXX and XXXX XXXX reports. But not XXXX. I waited 2 months and since it was still showing on XXXX, I contacted Ally Financial. This time I spoke with a representative named " XXXX ''. I can tell she became agitated with me because she keep saying that Ally Financial does not grant " goodwill '' request. When I informed he that it was removed she stated " Well, it should n't have '' and that she have to look more into the matter. XXXX days later, my credit monitoring alert reported " derogatory account '' added. Once again my credit score took a significant drop for a late that was over XXXX years ago. I contacted Ally and explained how XXXX 's retaliatory action is impacting my credit score as a " new '' derogatory account. They continue to tell me someone would call me back. No one calls and/or answers my letters. I would like to know how is it that one Ally Representative granted the " goodwill '' request then another comes an reversed it. Not based off of something I DID WRONG to the account because by this time the account was closed and paid in full since XX/XX/XXXX? To this very day, although, I have never been late on the new Ally retail account ( which is closed and paid in full since XXXX XXXX XXXX and the old Ally late almost 4 years ago, I was denied a loan in XXXX XXXX and XX/XX/XXXX due to a new derogatory account added in XX/XX/XXXX. It should be noted that Ally Financial Lease account is the ONLY negative and/or derogatory account on my all credit reports. I contacted all three bureaus and they informed me to contact Ally. I contacted both lenders who denied me and they informed me that the old account is reading as " late payments within the last XXXX months ''. I have the adverse action/ denial letters ( Denials received XX/XX/XXXX and XX/XX/XXXX ). It appears that when Ally re- added the XXXX account they submitted as a new derogatory account. Instead of having an impact of a nearly XXXX year old late payment I am being impacted as a recent late payment. Which is inaccurate. If Ally Financial is going to take back their " goodwill '' approval then the account should reflect and have the same impact as a XXXX year old late not re-aged like a new late payment added in XX/XX/XXXX. PLEASE NOTE : THE ALLY FINANCIAL LEASE ACCOUNT DOES SHOW LATE PAYMENT BACK IN XXXX. HOWEVER, BOTH RECENT DENIAL LETTERS " LATE PAYMENTS WITHIN XXXX MONTHS ''. I am requesting that Ally Financial immediately correct how this old lease account is sending a signal as a newly added derogatory account. If this account can not reflect and/or impact my credit report the same as a nearly XXXX year old account should then the lease account should be removed completely. It should be noted that prior to XX/XX/XXXX, I was approved for XXXX credit cards with XXXX and XXXX credit balances. All loans and XXXX no lates since XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation