Consumer complaint received 2016-07-09
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NV
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
The issues we have with USAA BANK/CREDIT CARD/DEBIT CARD/LOAN SERVICES/CHECKING/ALL AROUND CUSTOMER SERVICE/RENTERS INSURANCE/AUTO INSURANCE/UNFAIR CREDIT REPORTING and all the things that follow from BAD FAITH INSURANCE to LYING all the way down to in my mind fraud. Before these issues, my life, my credit, my career and my identity where not only going very well, but we can prove, we never missed a bill EVER. We can also show faxes, witnesses, police reports, emails, phone records right on down the line and the fact we never were once late with a credit card bill, ever, we always paid more than was expected. So how come if we always paid on time and kept up with other monthly bills did USAA put our credit card in collections when we sent them identity theft paperwork on the credit card and checking account. Falsely putting credit card in collections itself has cost us major health, job, credit issues we never ever had as well as a whole breed of fake things on your credit. The headaches alone we go through daily and the loss in our lives is extreme. Not to mention the dozen of unpaid policy renters and automobile things need to be paid. But even from the first issue when we were massively identity theft through our checking, even though we ended up finding out who it was and there was an arrest and witness to came to us and testified to the culprit wrong doings, the whole time we had money missing from our accounts prior to finding out what was going on USAA BANK was rude and uncaring and told me that it was probably my boyfriend at the time doing it and I should have him arrested. WHAT KINDA COMMENT IS THAT. And after we found out who did it, when we called to let USAA BANK know XXXX ( ext XXXX ) screamed at XXXX XXXX when he was trying to be kind and let them know what was going on, she did not care, she was more concerned if we wanted anything from them. This is something we dealt with everyone from USAA, all my life I never seen any COMPANY get away with so much. RIght after we submitted identity theft paperwork, ON XXXX DIFFERENT INCIDENTS ( but over XXXX something cases in a few weeks of identity theft ) in several XXXX closed our bank accounts down without warning, we were starnded in middle of no where with no gas money, and food. When we asked why, they refused to tell us and they held on to our money for over a month. And when they do give you an answer its some generic response, WE INVESTIGATED AND FOUND THAT COMPANY ACTED IN ITS BEST INTEREST. Ok, first off, they whip they out and use it for an excuse to get away with crime. I believe companies like USAA BANK that get away with as many issues unresolved as ours and caused not only a major shift, but major health issues, career issues, life issues, identity theft issues, I can go on all day, but USAA BANK does n't care, they do n't. Before this, I never had XXXX these issues in my life, now I deal with it 5 hours a day or more. When a company like USAA BANK gets away with this much, this long, and do n't have to answer to anyone, they breed identity thieves, cause then the thieves think they can get away with it cause USAA BANK not only does but has time and time and time and time again. I ca n't write all the issues here, not enough space. This is a fire engine red alert, this is past time to be fixed, and there are health, life and other issues here. USAA BANK has a long long history of just to many of the same kind of issues, and I do n't understand how they are getting away with it and laughing, lying, stealing money from customers, causing typhoon of disaster, even ceo XXXX XXXX, not only LIED and I have a recording of it, but he did not care that XXXX and XXXX INSURANCE had proof we were in the right. They just do n't care, but I have to, I deserve to live my life stress free from this, and issues resolved.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation