Consumer complaint received 2023-06-01
Company: Mr. Cooper Group Inc.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I am continuously having payments misapplied or not applied at all with my Mr Cooper account. I'm not sure what to do at this point because it's created so much stress in my life that I suffered a XXXX XXXXXXXX. Nothing I do seems to resolve this escrow or payment issues. 

DATE AMOUNT PRINCIPAL INTEREST ESCROW OTHER REMAINING BALANCE Unapplied Funds XX/XX/XXXX {$260.00} {$0.00} {$0.00} {$0.00} {$260.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$100.00} {$0.00} {$0.00} {$100.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$1500.00} {$0.00} {$0.00} {$1500.00} {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$1500.00} ) {$0.00} {$0.00} ( {$1500.00} ) {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$100.00} ) {$0.00} {$0.00} ( {$100.00} ) {$0.00} {$100000.00} Unapplied Funds Payment Reversal XX/XX/XXXX ( {$260.00} ) {$0.00} {$0.00} {$0.00} ( {$260.00} ) {$100000.00} Unapplied Funds XX/XX/XXXX {$260.00} {$0.00} {$0.00} {$0.00} {$260.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$100.00} {$0.00} {$0.00} {$100.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$1500.00} {$0.00} {$0.00} {$1500.00} {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$950.00} ) {$0.00} {$0.00} ( {$950.00} ) {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$640.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$640.00} {$640.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$560.00} {$0.00} {$0.00} {$560.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$330.00} {$0.00} {$0.00} {$330.00} {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$600.00} {$0.00} {$0.00} {$600.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$410.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX {$930.00} {$0.00} {$0.00} {$930.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$220.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$290.00} ) ( {$290.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Escrow Adjustment XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Payment Reversal XX/XX/XXXX ( {$930.00} ) {$0.00} {$0.00} ( {$930.00} ) {$0.00} {$100000.00} Escrow Deposit XX/XX/XXXX {$930.00} {$0.00} {$0.00} {$930.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$220.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$290.00} ) ( {$290.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$290.00} {$290.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$220.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$450.00} {$450.00} {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$640.00} {$640.00} {$0.00} {$0.00} {$0.00} {$100000.00} Payment Reversal XX/XX/XXXX ( {$640.00} ) ( {$210.00} ) ( {$420.00} ) {$0.00} {$0.00} {$100000.00} Principal Payment Reversal XX/XX/XXXX ( {$450.00} ) ( {$450.00} ) {$0.00} {$0.00} {$0.00} {$100000.00} Additional Principal XX/XX/XXXX {$450.00} {$450.00} {$0.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$420.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$430.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$640.00} {$210.00} {$430.00} {$0.00} {$0.00} {$100000.00} Monthly Payment XX/XX/XXXX {$770.00} {$200.00} {$430.00} {$130.00} {$0.00} {$100000.00} Unapplied Funds XX/XX/XXXX {$640.00} {$0.00} {$0.00} {$0.00} {$640.00} {$100000.00}

Company response to consumer: Closed with explanation