Consumer complaint received 2016-03-08
Company: HYUNDAI CAPITAL AMERICA
State: NY
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
On XXXX XXXX, XXXX we leased a Kia Optima EX from XXXX XXXX in XXXX, XXXX. The salesman 's name was XXXX XXXX. He no longer works there. Once a price was agreed upon which was {$220.00} per month we began the paperwork process. We were informed of the basic lease information which we are familiar with as we have been leasing cars from various car brands for over 20 years. The one thing XXXX left out of his explanation of our obligation was the fact that Kia has an open-ended lease policy. Therefore, as we were signing papers and initialing away, at NO POINT was an open-ended lease policy explained to us and what that could possibly mean to us at the end of the lease term or if we decided to do an early lease termination, which I 've done in the past with other brands. When this has happened with other brands, we have had to pay the entire term of the lease off and in addition to that, we have had to pay a disposition fee which we know exists in almost all brands we 've ever leased, especially if we decided to lease from a different brand of car. We know that a way to avoid the disposition fee was to stay with the same brand and lease or buy from them again. I have no problem paying a disposition fee because I was made aware of it and I agreed to that knowingly. XX/XX/XXXX we decided to turn in the Kia Optima EX early and lease a Jeep Renegade. The lease was being turned in 6 months and 7 payments early. The Jeep was leased from XXXX XXXX, XXXX XXXX XXXX in XXXX, XXXX. My son was the person who leased this Jeep as he was the primary driver of the Kia and he was the one who paid off the lease and disposition fee for it. My complaint is technically about both of the above mentioned dealerships. We were 100 % lied to by both places, however the majority of my complaint is about XXXX XXXX. My son brought in his lease paperwork to XXXX XXXX and was then made aware that this was an open-ended lease but that after ALL the payments for the lease term were paid and the disposition fee was paid no further monies would be owed to Kia. He was promised that by the XXXX dealer. Once he had the word of the salesman XXXX XXXX from XXXX XXXX, XXXX we decided to move forward with the deal. The deal was made and then we received a letter from Kia Finance dated XXXX XXXX, XXXX stating that we owed them {$3100.00} early termination fee. They state in the letter that the car was valued at {$17000.00} but they auctioned it off for {$13000.00}. They credited us the payment they received from XXXX XXXX leaving us with a balance of {$3100.00}. XXXX XXXX also messed up because they never called XXXX XXXX for a payoff balance. They estimated he had 6 payments left when in fact it was 7 payments and the disposition fee was {$400.00} and they put in the XXXX paperwork it was {$390.00}. I know it is only a {$5.00} difference there but it shows me the incompetence of XXXX XXXX. I tried getting help from the finance person at the XXXX dealer who also happens to be the son of the owner, XXXX XXXX. He agreed that his salesperson XXXX XXXX was not forthcoming with my son and he was going to try and buy the car back so we would not have to pay XXXX the {$3100.00} since his employee messed up, Once XXXX could not get the car back, he told us he could n't do anything else for us and that my son signed the papers and that the " real '' enemy here is XXXX XXXX. I also informed XXXX that XXXX XXXX did not send Kia the correct amount of a payoff and he shorted Kia one month 's payment and shorted them {$5.00} on the disposition fee and I thought I should get that money back. He told me " no '' because even though his employee calculated wrong, once again, " my son signed the papers. '' The Kia dealer wo n't help either. We were lied to by both dealers. I paid the money but feel wronged.

Company response to consumer: Closed with explanation