Consumer complaint received 2020-03-31
Company: JPMORGAN CHASE & CO.
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
We have been dealing with Chase in regards to this issue Since XXXX of XXXX. In XXXX XXXX in error Charged our account over 70 times for various amounts ranging from XXXX. Chase never triggered the card as fraud and this error caused 70 different orders to process and ship to our address. We called Target directly to resolve the matter and everything started out fine. They were very helpful and processed return shipping labels for over 70 different orders. We had to print all these labels our and put them on each individual box and then ship all these incorrect error orders back to target one at a time. After a few weeks or Target receiving all the orders back we were issued a handful of credits to our account. Credit were all over the place and it was very hard to keep track of everything due to all the charges and credits. As we started to go over everything. We realized the account was getting refunded incorrect amounts and some credits were missed all  together. We tried to resolve with target but no competent supervisor could figure it out. Even after providing Delivery and tracking information for all orders. We had to go to chase and started the dispute process with them to fix our account. We opened disputes and provided them all the information multiple times. Tracking, Proof of RMA from target, Delivery Conformation from USPS everything. 60 % of the transaction were successfully taken care of. 40 % of them were not. We had to re Dispute with chase several times totaling XXXX. No matter who we talked to or what we did supervisors would tell us it was to late to dispute again and we were responsible for these charges even thought we supplied everything they asked for all proof of return. We could not understand how thousands of charges on the account were taken care of but these 14 were not for the same exact reason. We spent over 5+ hours on the phone with chase supervisors trying to explain and asking for reviews of our account. We also noticed with so many credits and rebills of the account that our account balance was incorrect. It was not reflecting the proper amount. We kept getting bounced back and forth between Disputes and Customer Service. We were told over and over they were separate departments and could not review each others notes. When all this was happening we were told to make the min payment on the account and wait for their review. Keep in mind this is one one of the highest end credit cards Chase offers. We are a good customer of them for many years now. We plead for them to help and here we are in XXXX of XXXX and the issue is still not resolved. We are paying the min every month for over a year and are getting charged interest on our account. We really need your help in this matter and an executive from the chase team to help us review all this and do the right thing. We can provide tons of documentation pertaining to the entire time log and chain of events that took place. We have some large files with all the tacking and delivery conformation but cant add them to this platform they are to large. However we know chase has them anyway.

Company response to consumer: Closed with monetary relief