Consumer complaint received 2016-03-04
Company: ERC
State: MD
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XXXX XXXX, 2014, a XXXX - XXXX - installed an alarm system and cable system, in my apartment at XXXX MD XXXX. The alarm package was called a XXXX. On a early morning, around the second week of XXXX 2014, at around XXXX, I received a phone call from the alarm monitoring service that they received a panic alarm ; a medical alarm and a burglary alarm at my apartment. I was at work at this time. I did not know what was going on because I was the only occupant of the apartment. When I got to the apartment, my door was broken in. The neighborhood security officer was waiting inside the apartment to secure my belongings. I was told that the fire department received a call about the smell of gas and broke the door down. There was no work order left from the fire department. The apartment management charged me {$600.00} + dollars for replacing the door. I refused to pay the {$600.00}. I left my home at XXXX the night before the break-in. The break-in occurred nine hours later. There was no way for me to have left the stove on for nine hours and no one spelled gas until nine hours later. The fire department was in that building every week for this issue, because one neighbor kept calling concerning the smell of gas. I was home each time they came and it was never my apartment. So happens, I am a way from this apartment and my door gets broken in. The apartment management had me in court XXXX and XXXX 2014, under disguise of nonpayment of rent, to try to collect this money. Each time the case was dismissed because I had my rental receipts. I decided that I had, had enough and was not going through this in XXXX of 2014. I moved out of that apartment on XX/XX/2014. I moved to a XXXX. I did not have the time to search for another apartment. This hotel was already equipped with cable, security and internet. I no longer had the need for the XXXX ; nor could I use that service at this hotel. Rental receipt for this hotel will be attached. I informed XXXX by telephone to discontinue the service, the last week of XXXX 2014. I explained everything to several XXXX personnel. I could not give them a thirty day notice, because I did not know 30 days in advance of this move. I informed them as I packed everything to move. I returned the Boxes ( alarm, cable, touch tablet etc. ) the first week of XXXX ; a week after I moved. This Issued Boxes Returned Boxes receipt is attached as well. The print out of this receipt was not clear. I asked the clerk to reprint it and she stated that the system would not allow her to reprint the receipt. She therefore, wrote the numbers to the side of the printed numbers. The last bill that I received from XXXX, at the apartment, was dated XXXX/XXXX/14. That bill was for the amount of {$220.00}. I moved out six days later. A copy of this bill is attached. I received another bill from XXXX, Billing Date on XXXX/XXXX/14. This bill shows that effective XXXX/XXXX/14, all services was removed. This bill reflects the Early Termination Fee of {$1000.00}. On XXXX XXXX, 2014 a letter was sent to me from XXXX stating that they was continuing my service until XXXX, 2014. This letter was misrepresented after all business ties with XXXX had been ended and acknowledge from XXXX. No one even signed for this letter. XXXX has placed a fraudulent credit limit/account due/payment due of {$2000.00} on my credit report. I want this removed. I want the amount that was placed on my final bill of {$900.00} to reflect on my credit report.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief