Consumer complaint received 2022-08-01
Company: TRANSWORLD SYSTEMS INC
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I retrieved a copy of my credit report and immediately noted that Transworld Systems Inc. had inserted a derogatory entry on my credit reports and had not sent me any correspondence ( dunning letter ) prior to doing which would have granted me 30 days as required by law to dispute the validity of the alleged debt. To that end, I communicated in writing ( see attached ), to the credit bureaus regarding this inaccurate, erroneous, unverifiable entry being placed on my credit reports. The credit bureau responded, see attached. The bureau responded that the company verified the information as correct. How so? A third-party collection company can only validate a debt. The original creditor is the only XXXX able to verify a debt. Nonetheless, Transworld Systems Inc. did not advise the bureaus to update the account status to disputed. This is a violation. The dispute with the bureaus was the first notification Transworld Systems Inc. received and should have advised the bureaus at the time they allegedly validated the information, to have the bureau update the entry to disputed. 

Transworld Systems Inc. did not and as you can see in the attached document, it does not denote it was in dispute. This violation in and of itself warrants Transworld Systems Inc. to delete this entry. My continued efforts to remove this entry from my reports was with a direct dispute to the company. If they were previously aware of the dispute from the bureaus and advised the bureaus that the entry was correct, they were negligent in not advising the bureaus to update the account to disputed. Transworld Systems Inc. did not provide the comprehensive account history for this account; including but not limited to all invoices, payments, notices, documents that bear my original signature.

Transworld Systems Inc. did not : Provide an agreement that states your authority to collect on this alleged debt Provide an agreement with signature of the alleged debtor wherein he/she agree to pay the creditor Provide alleged account number Provide a date this alleged debt became payable Provide the original delinquency date Verify that this debt was assigned or sold to collector Complete accounting of alleged debt Provide name and address of the bonding agent for collection agency in case legal action becomes necessary If Transworld is alleging I owe this debt, why did they not provide the agreements for levelized billing? Utility payments that are reflected on consumer credit reports must have a levelized billing agreement. Transworld did not provide this information or any information for that reason. 

This entry is continuously updated each month which further diminishes my creditworthiness and has caused me to be denied credit. It is puzzling to say the least, that Transworld Systems Inc. can update a derogatory entry on my credit report but not respond to the certified disputes I have sent them and none have been returned as undeliverable. This dispute was sent out as certified mail on XX/XX/2022. ( please see attached ). Per XXXX it was delivered on XX/XX/2022. To date, Transworld has not responded, yet they continue to negligently report this inaccurate, unverifiable entry on my credit reports. The alleged address that Transworld has for this entry, I have never lived. 

Transworld Systems Inc. did not furnish an agreement reflecting their authority to collect on this alleged debt in the state of Illinois. Transworld Systems Inc. did not provide a copy of all terms and conditions of the account from its alleged inception. Transworld Systems Inc. blatantly violated my consumer rights and continues to do so. This alleged debt lacks veracity and verification ; further since they are violating FDCPA mandates to provide me notification prior to inserting it on my credit report and ( 2 ) failing to cease collection efforts and reporting when they received the letter of dispute, this entry should be deleted from my credit report immediately. Lastly, Transworld did not cease collection efforts as I requested and continues to report this negative entry. Transworld Systems should again, cease collection efforts and return this unverifiable, inaccurate entry to their client.

Company response to consumer: Closed with explanation