Consumer complaint received 2015-11-05
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
When in XXXX XXXX, I went with colleagues to a merchant who sells jewelry. We have previously been there during a trip a couple of years prior and one of my colleagues has been there many times of many years. I looked at some items to potentially purchase and decided to buy a couple of things, as did my colleagues. The invoice from the merchant was hand written and was in XXXX XXXX Dollars and then there was a section that was converted to USD. The primary owner, XXXX, who was assisting us, and many others, was back and forth in effort to help many people. We were in the store about 2-3 hours Before I agreed to purchase a pair earrings and a bracelet. However, before getting to that point, I reminder her of a pair previously purchased that are sitting in a drawer at home for which I stated, they must have had Nickel in them as I can not even wear them. What are these made of as I can not at all have Nickel in any earrings. She told me they were solid gold, no worries, nothing would be wrong. I would be fine. She went through an entire story about all the people that come to her, and how she makes stuff, etc. etc. I said I ca n't buy them if they have any Nickel as I am highly allergic. She said I only sell the best and there is no nickel. So, I based on this, bought those specific earrings. However, being in the store so long, and getting so late, I did n't realize she also charged me for a necklace, pendant, and XXXX or XXXX rings and proceeded to calculate the XXXX incorrectly and then the conversion of the XXXX to USD incorrectly on many items. I took XXXX items with me back to the store, the earrings and the bracelet as I quickly realized later that evening, after talking to my colleagues who bought things that something was n't right with the math. As i added it up several times, not only did She overcharged me by over XXXX XXXX, or over {$10000.00} USD, there were issues in at least XXXX or XXXX items conversion rates to USD for almost {$4000.00} USD. I immediately emailed her, and I attempted to call the store, to let her know of the mistake. I also emailed her to tell her I noticed the rings, the necklace, pendant were on the invoice, I do not want those items. I looked at, but did n't want them. So, the next day, many of us returned to her store. She said she had to go to bank to refund as could n't do with her credit card equipment and it takes 3+ weeks??? I filed immediate dispute. About 2 days later, my ears were completely infected. I emailed her and went back to the store to return them. She said she would, and then changed her mind. First she said because all of us were good friends, so return yes. Then she said no. We have a video showing leaving the XXXX pieces with her at her store. Have provided the video, the picture of the hand written receipt and over XXXX emails between the merchant and I to Chase Visa, as per their request. Despite all of that, and their representatives saying they were shocked, they are saying they CAN NOT HELP ME? This is clearly consumer FRAUD. 1, The merchant says she has all the jewelry ( even though she first told XXXX she did n't ), 2, I never took possession of some of jewelry that she is charging me for, 3, she also overcharged me which is why the receipt was so high, XXXX, even though the merchant attempted partial return, she did n't return the jewelry that was never accepted nor agreed by me to have in the first place. She is charging me for all the jewelry And she wants to charge me for more than the jewelry price was quoted on the invoice picture I tok and sent to her and to Chase Visa. I am being defrauded by a merchant in her attempt to keep {$14000.00} USD from me for something I do not have and have n't had, except for a few days. And I did n't have any of the other items on the invoice and the merchant XXXX Charge slip. 
XXXX/XXXX/2015 XXXX/XXXX/2015 Sale REBILL VALID XXXX

Company response to consumer: Closed with explanation