Consumer complaint received 2022-01-27
Company: JPMORGAN CHASE & CO.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I am writing with a complaint against JP Morgan Chase for false and abusive credit reporting, unfair debt collection practices, and violation of privacy. In XXXX, XXXX and due to financial difficulty, I was offered a loan modification for mortgage assistance which was accepted and finalized. Throughout XXXX and XXXX, we had little no issues with our Chase Mortgage.On XX/XX/XXXX, my husband and I declared XXXX XXXX Bankruptcy due to multiple debts, financial difficulty, and medical bills. At that time, our Chase Mortgage was neither late nor in default. Chase Mortgage itself was not included in bankruptcy proceedings as there were no outstanding balances. We required by law to report any mortgages. Due to the lack of default, they were not included. They were neither recorded on bankruptcy matrix nor the bankruptcy discharge. We received a copy of the matrix from the Bankruptcy Court. Upon official Chapter XXXX Bankruptcy Discharge on XX/XX/XXXX, Chase was not included in bankruptcy and isn't even listed on the discharge. Again, our mortgage was neither late nor in default neither at the time of filing nor at the time of discharge.In early XXXX, XXXX, we received a letter for Chase that they were " notified '' of our bankruptcy. They never disclosed how they were notified. Their informant was definitely not the bankruptcy court as they were not included in proceedings. This is an indication of conspiratory activity and a violation of privacy between Chase and another unknown entity. Chase proceeded to transfer/sell our mortgage to XXXX XXXX in XXXX, XXXX. See attached documents. At that time, XXXX XXXX was named the servicer of the loan. Although this was not expressly communicated to myself as a consumer, the title deed is held by XXXX XXXX XXXX XXXX XXXX as per XXXX XXXX recordings. The notification letter named XXXX XXXX XXXX XXXX XXXX as " Creditor '' for the mortgage, but not as title holder of the deed. I did a search to find if one business owned the other which was unfounded. However, I did find on XX/XX/XXXX that XXXXXXXX XXXX isn't registered as a business in Colorado. I further questioned at that time how XXXX XXXX can be servicing my mortgage without being registered as a business in Colorado when my property is located in Colorado. In XXXX, XXXX, upon checking my credit when I was denied a car loan, I found that JP Morgan Chase has listed that our mortgage was " included in or discharged through Chap XXXX, XXXX, or XXXX bankruptcy. '' This is proof of their learning of our bankruptcy through an unknown third party entity. Had they been directly notified by Bankruptcy Court as they would have been if they were actually part of the proceedings, they would have known for sure that it was a Chapter XXXX Bankruptcy and would have reported the same. They have instead listed multiple possibilities of a bankruptcy type. The credit report shows that they stopped reporting in XXXX, XXXX. It also shows that they falsely reported a default on XX/XX/XXXX prior to our filing bankruptcy. There is a possibility that this may have been a Loan Credit Default Swap between Chase Mortgage and XXXXXXXX XXXX. If this is the case, it can be considered an illegal swap as there was no credit default to be swapped. In addition, it is a suspicious fact that XXXXXXXX XXXX does not report to the credit agencies as Chase Mortgage reports false credit information. There are no laws requiring XXXX XXXX to report. However, this activity appears to be conspiratory which a sheer violation of my civil rights. I did contact Chase via my online portal account. There was no investigation, but rather an advisement that no information is available online and inviting me to file a written complaint.These actions are violations of the Fair Credit Reporting Act under Section 623 Responsibilities of furnishers of information to consumer reporting agencies ( 15 USC Subsection 1681s-2 ) which states under ( a ) ( 1 ) ( A ), " Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. '' Under ( a ) ( 1 ) ( D ), there is further definition of the term " reasonable cause to believe that the information is inaccurate '' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. '' Under Section 623 ( a ) ( 2 ) Duty to correct and update information, JP Morgan Chase failed to correct the information, but rather updated with further false information. In addition, they added negative information related to the loan modification which had nothing to do with the bankruptcy. This is misleading. Under Section 623 ( a ) ( 7 ) ( A ) ( i ) Negative Information, the statute states, " In general, if any financial institution that extends credit regularly and in the course of business furnishes information to a credit reporting agency described in Section 603 ( p ) furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of furnishing such information, in writing, to the consumer. '' JP Morgan Chase has not contacted me at all to report any of these negative credit reports. This is unfair reporting and willful negligence. There was also a violation of the Fair Debt Collections Practices Act in Section 1692 ( e ) ( 2 ) ( a ) which states, " The false presentation of the character, amount, or legal status of any debt ... '' JP Morgan Chase has committed this false presentation with their false claim of our mortgage being included in and discharged in bankruptcy when they weren't even part of bankruptcy proceedings. This is false presentation of both the character and legal status of the mortgage. They failed to include in the credit reporting that the mortgage was transferred and sold to XXXX XXXX in XXXX, XXXX. This is also a violation of my privacy under False Light. There is a violation of privacy under false light when the publicized information is misleading or somehow distorts the truth. The false light must be highly offensive to the average person and be published with knowledge of or in reckless regard of whether the information was false or would place the person in false light.

Company response to consumer: Closed with explanation