Consumer complaint received 2023-07-19
Company: TRANSWORLD SYSTEMS INC
State: IL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I walked into a XXXX  XXXX store on Friday evening, XX/XX/2023, after dark, carrying a fairly large box containing a computer that I needed to be shipped out overnight. I asked the clerk if they could ship the box to upstate New York for a next-day, Saturday morning delivery. The clerk said YES, they would. They measured the box, entered the details into their system, and told me the cost would be {$740.00}. I handed the clerk my credit card, and the clerk charged my card and handed me the receipt. I immediately looked at the receipt ; the box was still on the counter where I had placed it. The bottom of the receipt had the following text printed on it : Expected Delivery Date : Tuesday, XX/XX/2023. I said to the clerk, Excuse me. I asked for overnight Saturday morning delivery. Why does the receipt state that the delivery will be on Tuesday? I was stunned by the clerks response. He said these words : Oh, well, there is no way we could deliver this package for Saturday delivery because the truck has already come before you got here, and there are no more pick-ups this evening. I shook my head and simply said, if you can not deliver this package by tomorrow morning then I want to be refunded, and I will take my package somewhere else. The clerk immediately refunded my credit card payment and handed me the receipt. I still have the refund receipt. I took the package to the XXXX store down the street, and they shipped my package overnight, and it arrived as expected the next morning. XXXX charged me {$160.00}, and I have the XXXX  receipt. I checked my credit card statement a few days later, and there was no charge from XXXX XXXX. The payment was voided on XX/XX/2023, and never settled. 

On XX/XX/2023, I noticed that a charge had appeared on my credit card statement from XXXX  XXXX in the amount of {$740.00}, dated XX/XX/2023 and the reference number was the same as my canceled transaction from XX/XX/2023. I have the reference number need it. If you enter this XXXX  XXXX tracking number into the XXXX  XXXX website, you will see the following details : FROM XXXX, IL US Label Created XX/XX/2023 XXXX XXXX PACKAGE RECEIVED BY XXXX XXXX, IL XX/XX/2023 XXXX XXXX IN TRANSIT Shipment cancelled by sender XXXX, IL XX/XX/2023 XXXX XXXX OUT FOR DELIVERY TO XXXX, NY US Scheduled Delivery Date Cancelled SCHEDULED DELIVERY DATE Your shipment was cancelled by the sender. A delivery date will no longer be provided. 

DELIVERY STATUS Cancelled XXXX notified to void this shipment. 

XXXX  XXXX did not ship anything. There was no delivery. The charge was correctly voided. The clerk did not mention any cancelation fee nor did he tell me that I would be penalized for taking my package out of the store after asking for a service they could not provide. The clerk misled me, and he was visibly embarrassed. 

I have proof that XXXX shipped the package that same day. I have my XXXX receipt, and I also have a confirmation e-mail from XXXX which states : Your shipping information Who sent it : ( My Name ) -- ( Senders street address omitted intentionally from this email ) XXXX, IL XXXX Who will receive it : ( My Customer 's Name ) -- ( Recipients address omitted intentionally from this email ) Shipped from XXXX XXXX XXXX XXXX XXXX XXXXXXXX details XXXX Next Day Air Tracking details Tracking No. : Omitted Shipment ID : Omitted Expected delivery date Saturday, XX/XX/2023 XXXX XXXX If you enter the XXXX tracking number into the XXXX website, you will see the following : Your shipment Delivered On Saturday, XX/XX/XXXX at XXXX XXXX at Front Desk Delivered To ( My Customer ) Received By : Omitted There was no justification for XXXX  XXXX to charge me {$740.00}, and I demanded that this charge be refunded. XXXX  XXXX is essentially stole my money by charging my credit card two weeks after I took my package with me out of their store ( after getting a refund ). 

Six months later, in mid XX/XX/2023, I complained to the XXXX  store manager ( again ) because I had received a letter from XXXX threatening me with a collection action if I did not pay them the amount that I OWED THEM!!! Can you believe this? They actually threatened me with collection action. I told the Store Manager that he needed to contact XXXX  customer support because I they refused to help me when I contacted them months ago. The store manager succeeded - finally - in getting someone from their corporate office to contact me about this matter. 

The did finally refund the {$740.00} that they stole from me. I also asked them to make sure that no further credit agency action would occur and I was assured that there would not be any credit collection action against me. 

But - today - XX/XX/XXXX, I received a letter from Transworld Systems Inc - a credit collection agency - demanding that I pay them {$840.00} which they claim that I owe to XXXX XXXX XXXX XXXX. 

This is UNBELIEVABLE! I can not believe that I continue to be harassed about the worst customer service that any XXXX  customer has ever experienced. I am being accused of owing money to XXXX  when they stole money from ME and held on to it for XXXX months. Now they continue to demand that I pay them for NOTHING. They provided NO SERVICE to me whatsoever. 

I refuse to pay this money. I demand that all debt collection actions be stopped and I would like written apology from XXXX. 

If they continue to harass me, I will take all legal action possible. If my credit score is affected by this ridiculous activity, I will take all legal action possible.

Company response to consumer: Closed with explanation