Consumer complaint received 2023-01-02
Company: BMO HARRIS BANK NATIONAL ASSOCIATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
The response given by XXXX is XXXX of XXXX is arbitrary and capricious as it does not definitively state the action that was taken. 

The same debt is reported two ( 2 ) times on my credit, by the same creditor with varying names and account information. i.e. 

Account Name Account Number Balance Monthly Payment BMO Harris Bank N.A . XXXX {$250000.00} {$0.00} Harris XXXX XXXX XXXX XXXX {$0.00} - - - In response to my latest complaint, BMO Harris Bank has changed their reporting name on my credit report to Harris T & S ; An entity that I have never done business with. See Exhibit XXXX XXXX XXXX Credit Report vs. Exhibit B-XXXX XXXX XXXX Credit Report. Further, this is a separate legal entity. This is deceptive and problematic. As one can further see, the balance has once again reverting to a balance in excess {$250.00}, 000.00 in opposition to the {$170000.00} amount they allegedly verified to support this information remaining on my credit report. See Exhibit A & B respectively. 

Further, upon closer examination one can see that it is the same debt etc... I reject the contention that Harris Bank or Harris XXXX XXXX XXXX verified this debt. The issue and contention is relative to Harris Bank/ Harris XXXX XXXX XXXX accounting of my account that facilitated the delinquency of the account ( s ) in question. Further, it is fundamentally impossible for them to have verified the account as stated, as by their own admission and conduct stated, in XXXX of XXXX, that they had not previously provided me with any account statements. Also, the check from BMO Harris accompanying the XX/XX/XXXX letter, as a form of restitution, underscores and supports that there was and is outstanding accounting issues. 

In addition, most recently in XXXX of XXXX BMO Harris followed up with a letter in support of the restitution they offered related to accounting inaccuracies in XXXX. See Exhibit C and D respectively. This is clear cut evidence that there are discrepancies. 

Further, it is not reasonable to assert that a company who intentionally provides misleading and patently false information and changes its name to avoid culpability and liability is credible. 
Therefore, Harris Bank has not verified the debt; continuing to report the same debt twice. Under the Fair Debt Collection Practices Act you, as a Credit Reporting Agency, are required to remove erroneous and unverified information from my account. And as a direct proximate of that FDCP Act, I am formally requesting that this erroneous information be removed promptly. 

This is the third ( 3 ) time that I have pointed out these discrepancies and as a recorder of, life determinative, information it is your fiduciary duty to ensure that the information is accurate and correct while following the prevailing statutes and regulations. Failure to do so is a violation of my rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation