Consumer complaint received 2020-11-17
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
Dear CFPB : I am writing to dispute deferred interest charges on my account, placed on XX/XX/XXXX in the amount of {$4000.00}. The account was opened in XX/XX/XXXX for a promotional purchase i made in XXXX for {$4600.00}, i called the XXXX credit card the following month and heshe set up a Auto pay as such the whole purchase will be paid in full by XX/XX/XXXX. I never missed any payment on this card since then. 

I found out that there was still principal, {$1000.00}, due on my account and that the credit card company has charged deferred interest of over {$4000.00}. I called the customer care - As per mutual understanding from my call to customer service on XX/XX/XXXX, it was agreed to a ) waive all my deferred interest charges, b ) pay my remaining principalpurchase in full and c ) allow me to look at my statements starting XXXX to XXXX as i wanted to check from the beginning if something was wrong. I was told that statements can only be shared by mail and it will be delivered to me in next 7-10 business days.

I never received the statements in full and have continuously requesting to send them by calling over a dozen times to XXXX customer service. Below are some of the dates I have spoken to a customer care ( even supervisors ) confirmed by Citibank, below call transcripts can be made available by citibank and they will confirm above statements - XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX th XX/XX/XXXX Besides this, i have talked to numerous calls from Citibank Collections group, some time for over 30mins. I am getting frequent texts to pay the balance. 

Finally, I did received full statement on XX/XX/XXXX and was able to verify the charge from XXXX. It took Citibank took 3 months to send requested statement to me. 

I can prove that they have send me wrong statements. Simply look at the postage stamp, for all statements to be sent it will take a postage stamp of {$17.00} or more while all the wrong statements they have send me are very thin envelops containing only a few statements which have postal statement from XXXX {$1.00} to {$3.00}. i have a video evidence of me opening these incorrect statements. 

I am willing to pay my remaining principalpurchase balance in full, however customer service is not able to remove all deferred interest charges now. I have been regularly following up for last 3 months to get my statements but delays and mistakes at Citibank 's end prevented me to check my account info. 

Please investigate this matter and remove all deferred interest charges so I can pay my principalpurchase in full. Citibank has a broken process of sharing old statements, when requested, and they are not keeping the agreement they made on XX/XX/XXXX XXXX see ablove ). 

If this is predatory lending and harassment of a customer who has never missed a payment and is willing to co-operate tp pay the purchase in full. it has caused me lot of time and great deal of issues already.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation