Consumer complaint received 2016-11-22
Company: WELLS FARGO & COMPANY
State: MA
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Application, originator, mortgage broker

Complaint:
As per Wells Fargo they have threatened to yet again, process a foreclosure on my home. Their attempts to foreclose are based on a fraudulent mortgage agreement, entered into on XXXX XXXX 2010, and abusive lending practices that are not in the interest of the borrower. Requested information and documentation on the origination of this Reverse Mortgage. This investigation from Wells Fargo states the 'information requested relating the origination of the loan, does not require the disclosure of confidential, proprietary or unrelated information. ' Again, the documents I have requested are to be disclosed per the Truth in Lending Act and the Real Estate Settlement Procedures Act. Following are the documents I am requesting - 1 ) the underwriter 's verification and approval of said loan. Any and all other documentation of efforts made to ensure borrower 's ability to repay the loan. 2 ) Documentation of mortgage broker/originator 's compensation for the sale of the mortgage. 3 ) Documentation of the mortgage broker/originator 's qualifications. 4 ) Documentation of the mortgage product type, ie ) subprime, prime, Alt-A, or other. 5 ) Record of loan options available at the time the loan was entered into, ie ) other than interest-only. 6 ). Itemization / general ledger disclosing where our monthly check and/or cash payments were deposited ( ie, investment accounts ). Include date and time of said deposits along with copies of receipts. 7 ) Documentation of all interest/earnings of said deposited monies, of which was paid by the borrowers. The denial of Wells Fargo to disclose these documents, along with their pattern of lying, obvious inaccuracies, misinformation, and creating confusion, confirms my suspicion of violations and predatory lending. 

Follow the law XXXX XXXX XXXX XXXX, Maybe you could suggest a better way to ask for documents under the Truth in Lending Act? You continue to use the same verbiage " Your Request is too Vague ''. First of all XXXX XXXX, you have not taken a call since this complaint began. You continue to advise me to give you a call, but you do n't answer the call or call back. Could you explain why you continue to violate attempts at open communication? Wells Fargo records all incoming calls. Why does a bank handle customer calls like that? Or in your case, you simply ignore the call. Tell the CFPB why you submit documents urging that I contact you. There must be soem reason why you do n't want to talk on a phone. Also tell the CFPB that you continue to list XXXX XXXX as my single point of contact? I 've already explained her undermining, ignorant, unprofessional and overall lack of knowledge. Is she really the only Wells Fargo employee that can be assigned to my account. I 'll name XXXX loan specialists that have served as my point of contact. But XXXX is my only option. Let 's re-cap : XXXX XXXX, you refuse to even touch the phone or call back and XXXX XXXX is the epitome of what is wrong with Wells Fargo. On a side a note, who lives at XXXX XXXX XXXX? Your XXXX document lists XXXX XXXX and XXXX XXXX as residing at that address. Get real XXXX and XXXX XXXX Discharges. XXXX XXXX told me to make a XXXX for $ XXXX payable to XXXX XXXX. Another third party! If what you say is correct, XXXX and XXXX XXXX were paid with that XXXX. You know I do n't have to reach out to XXXX XXXX. You do. And please find out why XXXX was paid on a line of credit for propery located at XXXX XXXX XXXX XXXX XXXX, this whole scam is so sloppy that I am not responsible for cleaning up your mess. Please provide me with the documents I have requested. Refer to the CFPB TILAXXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation