Consumer complaint received 2020-03-17
Company: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2019 I booked a car rental from XXXX, through their affiliated site " XXXX '' for XX/XX/19-XX/XX/19. The rental cost for the two days was {$190.00} which I paid on XX/XX/XXXX. The car I booked was a XXXX ( SUV ) that seated 7 people and was an '' intermediate '' class vehicle. 

I went to the garage to pick up the car. It was heavily damaged, but there were any attendants to speak with, so I took approximately 25 photos to show the damage that was on the car prior to my departing the garage. I returned the car several hours early, again there was not an attendant in the garage, in the same condition as when I picked it up. Upon receiving my credit card bill in XXXX. XXXX was charged me {$840.00}. for a car I had already paid for on XX/XX/2019. I made many attempts through both XXXX and my credit card to get this item removed from my credit card. XXXX/XXXX  make it very difficult to talk to anyone. The American XXXX representatives say they have nothing to do with overseas rentals and the XXXX people would not speak to me because I had filed a dispute with my credit card. XXXX changed their story many times as to why I owed them this money. They said I did all the damage to the car, but I had photos to show the car was damaged before I left the rental garage. Then they said I agreed to pay $ 400+/day for the car. Which is crazy, why would I agree to pay $ 400+ per day when I already had paid in full back in XXXX for less than {$200.00} for both days? Next, XXXX said I cancelled the reservation, which is not true, I did rent the car. They had other reasons, but each and every reason I had proof that I did not owe them the money. Yet, my credit card company, Barclays, decided to side with XXXX. XXXX is known for doing this type of thing to Americans. If you do a XXXX search, you will see many examples of XXXX ' fraudulent charges. Now they are charging me for a ticket in XXXX, but have not provided any proof of a ticket other than their own paper work. I did not receive a ticket in XXXX and XXXX has not provided a copy of one from the XXXX  police. In their last correspondence, XXXX has gone back to saying I owe them the $ 800+ dollars for the car damage! I have attached all of the photos I took before leaving XXXX ' garage. There is no possible way that I did that much damage to one car, on all four sides in under 48 hours. In fact, I didn't do any damage to the car. They did send one photo of damage they claimed I was responsible, but it was a photo of a different car! There are so many conflicting documents from XXXX that I don't think I could download them all, but I will if you would like me to. The last attachment is the letter I sent to Barclays in XXXX. It is fairly comprehensive and provides a chronological explanation of what occurred. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation