Consumer complaint received 2023-04-14
Company: Block, Inc.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
i had my debit card info stolen but still had the card. pretty common now a days. and over 2 months i had over {$1200.00} stolen from my account by the same companies over and over again after i had filed unauthorized transaction dispute and received new card. i also insisted cash app block those particular companies and they said they would buy didnt. they had been absolute nightmare to work with. in one night this company XXXX that doesnt seem to exist and is definitely fraudulent company-stole {$750.00} in just one night in transactions or {$150.00}, {$5000.00} etc and this after i had already contacted cash app 12 times about the issue. i ended up getting evicted since that {$750.00} was suppose to go towards rent the next morning. cash app on the phone said im sorry that happen, thats definitely fraud and to send them each and every transaction to them via emai. i did, and just one day later they email me back declining my dispute and claiming im the one who authorized these transactions. i almost lost it and was just dumbfounded. first how could they do an investigation on all those transaction in less than 24 hours. how could they decline it when i had already brought it to their attention and received a new card because of the exact same company among others withdrawing money from my card like stealing candy from a child. i was in disbelief. the supporting documents that they sent me that supported their decision was just the same list of transactions and dates that i had previously sent them. i have emailed over 25 times and called about 15 times and every time i speak with someone they pretty much say im XXXX out of luck and to contact the merchant. i cant contact the merchant because they dont exist. cash app has also decline a lot of these transactions. example {$1000.00} at XXXX. {$1300.00} at XXXX XXXX. but the companies i specifically told them they need to block considering i dont know these companies and dont even existing one of the companies was called XXXX or something like that as if the people just clicked a bunch keys to create their fraudulent business name. it couldnt be any more obvious that this is fraud especially after canceling my card. receiving a new one and the same companies the very next day are withdrawing {$50.00} here {$25.00} there and so on. and since it was my only debit card at the time. i after beinging it to their attention 12 separate occasions, them admitting it was fraud in the phone, getting new card and still getting money stolen from my account is unacceptable and just doesnt even make a lock of sense to men. how would these companies already have my new card information not even 24 hours after i activated it. sounds like my cash app is hacked not my card. how can they still deny my dispute after they are already aware of the situation and say i authorized the transactions. they said they were going to block those companies. it never did. what more could they need to realize they are just as. as as the criminals committing the fraud and stealing my money. i have no idea what to do i have locked my card and removed any remaining g money and what blows my mind even more is i still get notifications everyday day with the same business charging my card. how am i suppose to contact merchant if they dont exist. there has to be some law or protocol they have to follow or have some kinds fraud defense mechanism in place. cant get any help on the phone. ive went through the whole process no lie about 20 times and the same thing every time that they cant do anything to help me. wont let me talk to supervisor and just end up sending me the list of transactions i had originally sent then my claiming unauthorized the transactions even though. they have proof that im not authorizing them since i had already disputed them and still happening on new card. please please help me. ill currently living out of my card bcuz of this. i was living paycheck to paycheck as it is and then to be kicked out of my apartment and have a eviction in my record bcuz i was victims to fraud and had my card info stolen. they have to do something. if another company is calling them out on it.

Company response to consumer: Closed with explanation