Consumer complaint received 2017-01-30
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
First I want to thank you because Wells Fargo has contacted me ever since I first sent a complaint. But all I do is get letters that they are still looking for that data. I lost my home by XXXX insurances on my property. The district Attorney of XXXX County explained the XXXX I had to pay every XXXX was an insurance to protect them, if I ever got behind. I was never behind until I am sure Wells Fargo sent someone who told me he could handle that and he did. But i was told to get a loan modification, I had to get behind on my mortgage. Eventually, I got 2 loan modifications which were later denied by Wells Fargo with first I did not pay my taxes which was a lie. The second one I got which I paid directly to Wells Fargo ( American Servicing Company ) was denied with another lie that I had a wife that put a XXXX loan on my property. I had no wife. Eventually, my deed of trust was sold with me losing my home and the XXXX dollars equity gone by constant quick sales of my property by other bankers. I was happy to know since I contacted you the first time Wells Fargo responded but with no solution. I lost my home and all the children I raised there because of Wells Fargo and XXXX XXXX who appeared to assist but was a thief also. I have the children I raised with XXXX grandchildren out of my life and I want restitution by senior abuse the bank did to me as a senior. I had never had a bank steal all my family equity and create me homeless with such fraud. You already have most of my information that I sent about 9 months ago. When I was at a workshop with the XXXX, I realized I can get money or something with how Wells Fargo and XXXX XXXX did to me. I made up my mind not to leave XXXX XXXX so I could continue to fight Wells Fargo, and homelessness that is happening everywhere by the banks and gentrification. I pay for my tiny office to stay here in XXXX, Have to pay for my storage, and the home where my daughter and I live in XXXX. I fight with the grassroots who keep me focused because I have discovered consistently how the courts have ego justice only for them and the corporations. So I am clear and precise I want my home back or I want the equity to assist my family. My youngest daughter, husband and XXXXsons moved t o XXXX because of injustice here. My oldest daughter whose husband died lives in XXXX with her XXXX children, My other XXXX daughters live in different parts of XXXX with XXXX children who are working hard by themselves based on the relationships they wrongfully chose in relationship. My home was always there for them and now it is gone. We seldom see each other as in the past. All my friends that grew up in my neighborhood are in pain because I in a way assisted them in growth. It seems as soon as I retired as XXXX senior abuse came after me non stop but Wells Fargo set up the worse experience to lose all the children I raised and loved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation