Consumer complaint received 2020-12-09
Company: U.S. BANCORP
State: TX
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Don't want a card provided by your employer or the government

Complaint:
I tried to report identity theft to the following bank that issued an unsolicited card sent to me in relation to a false claim of unemployment ( Texas Workforce Commision ). They told me to report identity theft. 

I sent the report to the issuing bank at customer service but they said I had use another address that they provided but when I did so the address was rejected as follows : When I tried to use the email address you sent me all I get is this : Error The address " XXXX XXXX XXXX '' in the " To '' field was not recognized. Please make sure that all addresses are properly formed. 


Here their note to me : XXXX, This email address is for U.S. Bank Freight Payment. All suspicious activity must be reported directly to XXXX. 

Thank you. 









U.S. Bank Freight Customer Support XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, IL XXXX3 www.usbpayment.com Ref : XXXX U.S. BANCORP made the following annotations -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Below is what I sent them : to XXXX XXXX said to report this to you : RE : Fraud-identity theft and unsolicited card I was told by the State of Texas to report identity theft related to card XXXX XXXX XXXX XXXX issued by your bank. I did not request nor do I want the card the State of Texas sent me issued via your bank. I have not nor intend to activate this card. I have reported this to the police and their report number is XXXX ( officer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX Message me and I will return calls XXXX preferred method of contact XXXX XXXX, XXXX  XXXX XXXX XXXX, TX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Texas Workforce said someone had filed claims in my name after working for a plumbing company called XXXX 's XXXX  back in XXXX or XXXX of XXXX. 

I am a retired XXXX  born in XXXX. The address the card was sent to was incomplete but it is a small town and the post-mistress passed on to me anyway else I would never had known about it. 

I filed a police report yesterday, XXXX. You have their case number they provide me and officer 's name above. 

I was provide three numbers by Texas Work force to report fraud to but the first rejects all calls for the last two days saying due to high call volume call back later ( XXXX ). The second number they provided ( XXXX ) requires a pin number to get through to anyone. The third number hung up on me several time over two days after choosing the correct option to report this fraud. I now have left two long messages at an option that did let me get through voice mail but I have no idea if it ever got to the correct party. My first recording was yesterday and at XXXX XXXX nothing heard back. 

I called Visa and they refused to take any kind of report and just told me to contact the issuing bank. I did make contact by phone but he suggested I do so by email and that is what I tried to do after searching for the email address he said I would find on the main site. I sent another report to an address he also suggested but no confirmation email was received back which for something involving the law and of this importance I expected. 

So far only the police have responded in a way I expected and understand. They have copies of the fraudulently solicited card and cover letter with the Texas Workforce Commission return address. The card number can be found in the above notice I sent the bank. 

I want an email addresses to report identity theft to the Texas Workforce Commision, the issuing bank ( usbankreliacard.com XXXX ) and Visa. 

I find the inability to document and report fraud in writing, the bad phone numbers and non-working email address to be quite discomforting. I need proof from the agencies I have reported fraud to that I have reported the fraud and acknowledgement that I provided all detail required by them. 

Thank you for your time and consideration, XXXX XXXX XXXX. 
cell : XXXX SS : XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX TX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation