Consumer complaint received 2016-04-16
Company: SYNCHRONY FINANCIAL
State: VA
Product: Credit card
Issue: Billing disputes

Complaint:
Below is my complaint I filed with Synchrony Bank and I have not got a resolution to their fraudulent billing. 
I have filed a formal complaint with the associated agencies regarding my account and experience. You are illegally billing me for almost {$800.00} that I did not receive. 
I am writing this letter and forwarding it as this is the last straw. I have spoken to numerous people to include Supervisors and Managers at Synchrony Bank. I have spoken to a bunch of dismissive, rude, patronizing and unhelpful people. This will be my final attempt to get this issue correct and resolved however ; I am forwarded to all media sites and outlets. I am waiting for someone to take ownership of this issue and call me back expeditiously. I WILL NOT BE PAYING YOU XXXX 2 TIMES FOR XXXX TVs WHEN I ONLY RECEIVED XXXX. FIX MY BILLING!!!!!!!!!!!!!!!!! 
On XXXX/XXXX/2016 I applied for and received an immediate credit approval for {$900.00}. 
I placed a site to store order for a XXXX '' XXXX Smart HDTV at the location address of XXXX XXXX XXXX, XXXX, Virginia XXXX On XXXX/XXXX/2016 - I attempted to pick the order up at the location but was advised the TV was not in stock. 
I asked a sales person at the XXXX, Va location to contact the XXXX XXXX, Virginia location at XXXX XXXX XXXX XXXX. XXXX XXXX, Virginia XXXX to determine if the TV was in stock. 
I was advised it was and they had several. 
My husband and I went to that location to get the TV which was XXXX minutes away. 
When we arrived to the store to attempt to purchase the TV at the XXXX XXXX, Virginia location, the purchase would not go through. 
I contacted Synchrony Bank and I explained the issue and that I was at another location. 
The representative explained that because my limit was {$900.00} the site to store purchase was still showing. She stated she would have to cancel that order since it took the majority of my limit and it would release the funds so I can actually purchase the TV at the XXXX XXXX, Virginia location. Authorized code # XXXX. 
The bank representative did exactly that and I was able to purchase the TV from the XXXX XXXX, Virginia location. 
In XXXX 2016, I received a bill from your bank with XXXX charges for the TV which was XXXX each. 
I disputed the charges, conferenced the site to store location ( XXXX, Virginia ) Manager in with Synchrony bank to verify I had not received the TV, spoke to 6 Managers, called no less than 10 times, spoke to rude and patronizing customer service representative as well as supposed Managers ( XXXX, XXXX, XXXX, etc. ), I was made to wait 60 days for a response. All to get a resolve to my dispute as the charge for the XXXX XXXX, Virginia location was valid which was never the charge in question. The charge/TV in question that was supposed to be in dispute was for the site to store location in XXXX, Virginia. 
On XXXX/XXXX/2016 after receiving a letter from you all advising my charge was valid and sent me a copy of my receipt where I signed, I called to advise the incorrect charge was disputed. 
I asked for a Supervisor. I received XXXX who stated he was a Manager however he was so rude, patronizing and spoke over me multiple times. 
I asked for a member of management over him and I had to ask a minimum of 6 times and he then made it difficult for me to get the next level of management. 
After screaming at the top of my lungs for him to transfer me, he transferred me to XXXX. 
XXXX was USELESS!! He refused to give me the next level of management and frustrated me to no end looking for a reason to hang up and I became irate and with perfect timing he disconnected the call. 
I am not sure why this is not fixed! I am challenging you all to pay almost {$800.00} for something you never received and to be okay with that. I do n't know why no one

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief