Consumer complaint received 2015-12-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
This e-commerce communication if in reference to my checking core account ending in XXXX and ATM Debit Card ending in XXXX ( shredded ) The issue here is Bank of America notified me via their Alerts/Notifications Online Banking that the Debit Card has been used and UNUSUAL ACTIVITY found on XXXX XXXX, XXXX. According to my various telephone conversations with BofA 's Fraud Specialist, Claim Department, Field Office ( XXXX, XXXX XXXX, CA ) employees, the transactions were in reference to my ATM Debit Card linked to the Checking Core Account ending XXXX in the amount of approximately {$500.00} maybe more. I was informed to go to the Field Office Branch and request a new ATM Debit Card. In doing so, now I have a Temporary ATM Debit Card ending XXXX. 
I need to file a claim for the attempts made on XXXX/XXXX/XXXX and requested the Fraud Specialist, Claim Department, Legal Department and the Field Office Branch in XXXX XXXX, Ca ...! 
None of them have a printable statement or record of UNUSUAL ACTIVITY for that day. WHY?? 

Please review the attached ( .pdf ) document from me as proof of the Fraudulent Online Banking charges with the same Bank ( XX/XX/XXXX and XX/XX/XXXX ) If I do not get a reply within 10 days in reference to the recent FRAUDULENT/UNUSUAL ACTIVITY ( XXXX/XXXX/XXXX ) I wait in anticipation for your replies. And I TRUST that one of the valued Departments will Audit and Review Bank of America 's Policy and Procedures when it comes to handling Online and ATM Transactions. 

In closing, XXXX has also committed VIOLATIONS in reference to LOAN and SAVINGS Accounts I have with them. Lets look into BofA first and with a Knowledge Based Solution, move on to XXXX. 
FAIR ENOUGH? 

Sincerely, XXXX XXXX e-Mail : XXXXXXXXXXXX XXXX : ( XXXX ) XXXX CA LIC # XXXX Former Employee Of XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX, XXXX XXXX, Ca XXXX Tel : ( XXXX ) XXXX This e-commerce communication if in reference to my checking core account ending in XXXX and ATM Debit Card ending in XXXX ( shredded ) The issue here is Bank of America notified me via their Alerts/Notifications Online Banking that the Debit Card has been used and UNUSUAL ACTIVITY found on XXXX XXXX, XXXX. According to my various telephone conversations with BofA 's Fraud Specialist, Claim Department, Field Office ( XXXX, XXXX XXXX, CA ) employees, the transactions were in reference to my ATM Debit Card linked to the Checking Core Account ending XXXX in the amount of approximately {$500.00} maybe more. I was informed to go to the Field Office Branch and request a new ATM Debit Card. In doing so, now I have a Temporary ATM Debit Card ending XXXX. 
I need to file a claim for the attempts made on XXXX/XXXX/XXXX and requested the Fraud Specialist, Claim Department, Legal Department and the Field Office Branch in XXXX XXXX, Ca ...! 
None of them have a printable statement or record of UNUSUAL ACTIVITY for that day. WHY?? 

Please review the attached ( .pdf ) document from me as proof of the Fraudulent Online Banking charges with the same Bank ( XXXX and XX/XX/XXXX ) If I do not get a reply within 10 days in reference to the recent FRAUDULENT/UNUSUAL ACTIVITY ( XXXX/XXXX/XXXX ) I wait in anticipation for your replies. And I TRUST that one of the valued Departments will Audit and Review Bank of America 's Policy and Procedures when it comes to handling Online and ATM Transactions. 

In closing, XXXX has also committed VIOLATIONS in reference to SAVINGS and LOAN Accounts I have with them. Lets look into BOfA of first and with a Knowledge Based Solution, move on to XXXX. 
FAIR ENOUGH? 

Sincerely, XXXX XXXX e-Mail : XXXXXXXXXXXX XXXX : ( XXXX ) XXXX CA LIC # XXXX Former Employee Of XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX, XXXX XXXX, Ca XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation