Consumer complaint received 2023-10-01
Company: FORD MOTOR CREDIT CO.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Did not receive car title

Complaint:
I am writing to formally complain about the inaccuracies and problems I have encountered with my credit report as provided by your company. I believe that there have been several errors and discrepancies that have negatively impacted my creditworthiness and financial standing. 

I first became aware of these issues when I applied for a loan [ or credit card, mortgage, etc. ] on [ date ]. To my surprise, my application was denied, citing issues with my credit report. This prompted me to obtain a copy of my credit report from your company, and upon reviewing it, I identified the following problems : Inaccurate Information : I noticed several inaccuracies in my credit report. This includes [ list specific inaccuracies, such as incorrect account balances, accounts that do not belong to me, incorrect payment histories, etc. ]. These inaccuracies have resulted in an artificially low credit score that does not reflect my true financial responsibility. 

Outdated Information : Some of the accounts listed on my credit report are outdated and should have been removed in accordance with the Fair Credit Reporting Act ( FCRA ). Outdated information is negatively affecting my credit score and my ability to obtain credit. 

Failure to Investigate Disputes : I have previously submitted disputes regarding the inaccuracies mentioned above, but to my dismay, I have not received any response or resolution from your company. It is my right under the FCRA to have disputed information investigated and corrected promptly, but this has not been the case. 

Lack of Communication : I have faced difficulty in reaching your company 's customer service department to address these issues. Timely communication is essential in resolving credit report disputes, and the lack of responsiveness has only exacerbated my problems. 

Impact on My Financial Well-being : The inaccuracies and discrepancies in my credit report have had a significant negative impact on my financial well-being. I have been denied credit, and even when approved, I have been offered unfavorable terms and higher interest rates due to the lower credit score resulting from these errors. 

I kindly request that you take immediate action to rectify these issues and ensure that my credit report is accurate and up-to-date. Under the FCRA, I have the right to a fair and accurate credit report, and I believe that your company has not upheld its obligations in this regard. 

I am enclosing copies of the relevant documents, including my credit report highlighting the errors, and proof of previous disputes submitted to your company. I request that you investigate these disputes thoroughly and make the necessary corrections to my credit report as soon as possible. 

Additionally, I expect a written response from your company within 30 days of receiving this letter, as required by the FCRA, detailing the actions taken to address the issues I have raised. Failure to comply with the FCRA 's requirements may result in legal action. 

I hope that we can resolve these matters promptly and amicably. I value my financial reputation and seek a fair and accurate representation of my credit history. 

Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation