Consumer complaint received 2021-03-04
Company: FinCo Services Inc DBA Current
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I want the dispute for the following XXXX {$XXXX} New XXXX {$XXXX}, {$XXXX} XXXX XXXX {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX}, {$XXXX} XXXX XXXX XXXX {$XXXX}, {$XXXX} {$XXXX} XXXX {$XXXX} XXXX {$6.00} On Tue, XX/XX/XXXX, XXXX XXXX   Chat Transcript XXXX wrote : Chat Transcript with XXXX XXXX XXXX XXXX on XXXX XX/XX/XXXX, XXXX XXXX ( XXXX ) ( XXXX ) *** XXXX XXXX joined the chat *** ( XXXX ) XXXX XXXX : still getting unauthorized charges ( XXXX ) Welcome to Current Support : Thanks for reaching out! Please note, if you are attempting to dispute a charge on your card please have information related to the transaction ( s ) in question ready so we can assist you as quickly as possible. We appreciate your patience and a team member will be with you shortly ( XXXX ) *** XXXX joined the chat *** ( XXXX ) XXXX : Hi there, thanks for getting in touch. Please clarify your concern so I can better assist you ( XXXX ) XXXX XXXX : i contacted support days ago about unauthorized charges ( XXXX ) XXXX : Can you please verify your name and your DOB so that I can pull up your account? 
( XXXX ) XXXX XXXX : and i have been receiving more charges ( XXXX ) XXXX XXXX : XXXX XXXX ( XXXX ) XXXX XXXX : XX/XX/XXXX ( XXXX ) XXXX : Would you please share with us the date, amount, merchant name, and receipt ID you're referring to? Thank you! 
( XXXX ) *** XXXX left the chat *** ( XXXX ) XXXX XXXX : the new charges are from XXXX, XXXX XXXX, XXXX, XXXX, and more from XXXX ( XXXX ) XXXX XXXX XXXX joined the chat *** XXXX XXXX XXXX XXXX XXXX : Hi there, thanks for reaching out! Please give me 2-3 minutes to review your account ( XXXX ) XXXX XXXX : Hello. How may I help you today? 
( XXXX ) XXXX XXXX : my money is disappearing off my account you are third person i talk to. What is being done? 
( XXXX ) XXXX XXXX : I see. Do you have a unauthorized transaction in your account? 
( XXXX ) XXXX XXXX : can you get someone to call me ( XXXX ) XXXX XXXX : Unfortunately, our phone support line is temporarily unavailable so we can ensure the health and safety of our team. We are still here to answer your questions, so please let us know your concern in a reply here and we will be more than happy to assist you. Thanks for your understanding! 
( XXXX ) XXXX XXXX : I can help you to file a dispute for unauthorized transaction that you have in your account. 
( XXXX ) XXXX XXXX : i jut gave my info to XXXX and we where disconnected. 
( XXXX ) XXXX XXXX : Got it! Do you want to file a dispute for this unauthorized transaction? 
( XXXX ) XXXX XXXX : Are you still there? 
( XXXX ) XXXX XXXX : do you have any info on unauthorized transaction that i have already disclosed. if not i woujd like to close thi account XXXX XXXX XXXX XXXX XXXX : Unfortunately! I haven't see any information here that you disclosed. Can I have the transaction number, please? So that I can help you to file a dispute and get your refund as well. 
( XXXX ) XXXX XXXX : Are you still there? 
( XXXX ) XXXX XXXX : close my account because your company is wasting my time. why would i do this again if nothing is being documented or done about money disappearing from my account ( XXXX ) XXXX XXXX : Upon checking here! You have a settle and pending transaction in your account. You also have a declined transaction in your account because of insufficient balance. 
( XXXX ) XXXX XXXX : that's because of all the unauthorized transactions ( XXXX ) XXXX XXXX : i reported charges last week ( XXXX ) XXXX XXXX : We can't file a dispute for a pending and declined transaction. All we can file for a dispute is a settle transaction. So you want me to proceed on filing a dispute on settle transaction in your account? 
( XXXX ) XXXX XXXX : yes ( XXXX ) XXXX XXXX : all of the transactions after XXXX by XXXX ( XXXX ) XXXX XXXX : I only see here that you disclosed is this one : mfgfi, new molino, gregorian, XXXX, and more from globebillpay. You disclosed this to XXXX. 
( XXXX ) XXXX XXXX : all unauthorized ( XXXX ) XXXX XXXX : Okay. One moment please. 
( XXXX ) XXXX XXXX : also XXXX ( XXXX ) XXXX XXXX : Okay. I will help you file a dispute for settle unauthorized transaction in your account. Just to remind you that the card will be deactivated once dispute is filed due to unauthorized transactions to protect the account for future unauthorized charges. We need to replace your card after filling a dispute. 
( XXXX ) XXXX XXXX : converge ict ( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Got it! I will now proceeding on filing a dispute. One moment please. 
( XXXX ) XXXX XXXX : there are several charges ( XXXX ) XXXX XXXX : Okay. I'm working on it right now. 
( XXXX ) XXXX XXXX : for all charges after sals by XXXX ( XXXX ) XXXX XXXX : Okay. Got it! Already filing a dispute for that! 
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Is it okay if I ask you some questions? 
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : you there XXXX XXXX XXXX XXXX XXXX : Thank you! Do you recognize the transactions? 
( XXXX ) XXXX XXXX : no ( XXXX ) XXXX XXXX :?? 
( XXXX ) XXXX XXXX : Are you in the possession of your card? 
( XXXX ) XXXX XXXX : yes ( XXXX ) XXXX XXXX : Did anyone else have access to your card and your PIN? 
( XXXX ) XXXX XXXX : no ( XXXX ) XXXX XXXX : Where do you keep your PIN? 
( XXXX ) XXXX XXXX : it's not written down ( XXXX ) XXXX XXXX :?? 
( XXXX ) XXXX XXXX : you there ( XXXX ) XXXX XXXX : Yes. Thank you for providing some information that we needed. 
( XXXX ) XXXX XXXX : ok ( XXXX ) XXXX XXXX : Thanks for your patience. I've submitted your dispute for investigation. Any provisional credits you qualify for will be applied to your account if our investigation takes longer than 10 days. Our team will reach out to your email on file with any updates on your dispute as well. 
( XXXX ) XXXX XXXX : I will now proceed on replacing your card so that we can avoid unauthorized charges in the future. 
( XXXX ) XXXX XXXX : whats the confirmation number ( XXXX ) XXXX XXXX : and whats your id number? 
( XXXX ) XXXX XXXX : You can received an email to us regarding the dispute that we file. Don't worry about that. I will now replace your card with a new one. One moment please. 
( XXXX ) XXXX XXXX : Can you verify your mailing address, please? 
( XXXX ) XXXX XXXX : the other person said they ordered a new card ( XXXX ) XXXX XXXX : Unfortunately! I haven't see here that she/he reorder a new card for you. So I need to reorder a new card for you. Can you verify first your mailing address, please? 
( XXXX ) XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX : XXXX Virginia XXXX ( XXXX ) XXXX XXXX : Got it! I already reorder a new card for you. Card delivery will take 7-10 business days. 
( XXXX ) XXXX XXXX : Is there anything else that I can help you with today? 
( XXXX ) XXXX XXXX : can you give me a confirmation number? 
( XXXX ) XXXX XXXX : You will receive an email regarding the dispute that we already file. I'm sorry but we can't give you that kind of information. 
( XXXX ) XXXX XXXX : Don't worry our team will send you an email confirmation regarding the dispute that we already file. 
( XXXX ) XXXX XXXX : Are we all good for now? 
( XXXX ) XXXX XXXX : and you disputed all the charges ( XXXX ) XXXX XXXX : Yes. I disputed all the charges after XXXX by XXXX as you said earlier. Don't worry about that, XXXX! 
( XXXX ) XXXX XXXX : Is there anything else that I can help you with today? 
XXXX XXXX XXXX XXXX XXXX : Are you still there? 
( XXXX ) XXXX XXXX : no thank you. hopefully i will not have this problem again. this is very stressful XXXX XXXX XXXX XXXX XXXX : Yes. Don't wrorry about that! I'm really glad that I help you today. 
( XXXX ) XXXX XXXX : Thanks for choosing Current and chatting with us. I hope you have a great rest of the day! 
( XXXX ) *** Chat Rating request has been sent. XXXX XXXX XXXX XXXX XXXX XXXX : have a great day ( XXXX ) *** XXXX XXXX has rated the chat Good *** ( XXXX ) *** XXXX XXXX left the chat *** ( XXXX ) *** XXXX XXXX left the chat *** NAME XXXX XXXX EMAIL XXXX PHONE XXXX LOCATION XXXX XXXX, Maryland, United States XXXX XXXX Chat XXXX XXXX DEPARTMENT Dispute a Charge SERVED BY XXXX XXXX XXXX XXXX RATING Good COMMENT Are you using XXXX Chat yet? Sign up free today

Company response to consumer: Closed with explanation