Consumer complaint received 2017-07-03
Company: General Motors Financial Company, Inc.
State: TX
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
GM Financial has committed Willful and Negligent violations as per the Fair Credit Reporting Act. ( 15 U.S. Code 1681n - Civil liability for willful noncompliance ) As ofXX/XX/XXXX 2017, XXXX, XXXX and XXXX has this account currently at " 60 days late ''. As of XX/XX/XXXX, 2017, it had be reporting a " current 30 days late ''.
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I spoke by conversation on XX/XX/XXXX, 2017 with XXXX at extension XXXX at approximately XXXX Central Time as it was on a recorded line. She advised my account had never been 30 days late nor 60 days late. She furthermore confirmed the most the account has ever been late, do to an erroneous automatic payment which never processed was 25 days. She was direct at first and " did n't care '' what any credit report stated as she stated the account has " never been late '' in its entire history. Additional verification both of my personal checking account and XXXX 's account history confirmed this account has never been late 30 days at any points in its history.
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I asked if I could speak to a supervisor or speak to the credit department directly and I was advised the supervisor would state the same and I was allowed to speak to the credit department rather she would send them an internal email.
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Since these erroneous trade-lines are currently on my credit report, my credit scores ( FICO SCORES ) have dropped from an average of XXXX to an average of XXXX  This represents a risk factor to almost none existent risk to a huge risk. Additionally, since my creditors use monthly soft pull credit reports to monitor their own credit liabilities, I have had 2 creditors considerably drop my credit lines available with them which put me at a higher utilization rate so even when GM Financial corrects this violation, my credit score will still be significantly lower since my utilization will take a hit. Additionally, the only possibility these creditors raise limits where they once stood before these violations is to have them re-pull credit reports which constitutes a hard pull, thus an inquiry which does lower credit scores.
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As of Today, XX/XX/XXXX, 2017, I am also sending a formal complaint to the FTC and the Attorney General in Texas so GM Financial stops their illegal tactics of committing both willful and negligent violations and stop financial harm to  unsuspecting individuals.
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If I did n't purchase a credit monitoring service, I would n't ever been alerted to these violations. I need this immediately corrected on my 3 credit bureaus and will be filing a lawsuit against GM Financial for statutory damages, actual damages for their willful violations while also suing for actual damages for their negligent violations.
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Additionally, I am in the middle of refinancing my private residence and these violations completely have caused a massive financial problem due to the violations and continued negligence of GM Financial.
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In addition to other Regulatory Agencies currently being notified, let this serve as an official warning to GM Financial.
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Best Regards, XXXX XXXX XXXX XXXX XXXX in XXXX  XXXX and XXXX

Company response to consumer: Closed with explanation