Consumer complaint received 2015-04-22
Company: Navient Solutions, LLC.
State: OH
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I went to XXXX University in XXXX, XXXX and XXXX, XXXX. 

I did n't receive enough federal loan money to pay for college, so I had to turn to private loans if I wanted to pay for my education. My college 's financial aid office did nothing to help me understand federal and private loan borrowing, but recommended I take out loans with XXXX XXXX ( now Navient ). This was quite possibly the worst advice they could have given me! 

I was once told that I could release my co-signer after two years of consecutive, on-time payments. When they told me this, I informed the cust. service agent that I wanted to go through with releasing my dad from my loans so she set me up with a new monthly payment in order to be eligible to release my dad as a co-signer in two years. So, you better believe that I made my payments, in full, on time, for two consecutive years. After two years had passed I called in to request my dad off my loans. This time, the cust. service agent told me that in order to qualify for the co-signer release I needed to make principal + interest payments. I told them that I thought I WAS making principal + interest payments because that 's what the cust. service agent told me two years ago when we set all this up! After what felt like forever of begging and pleading with them to allow my past two years of payments to count towards the co-signer release, I finally hung up the phone, exhausted and so completely hurt. They straight-up LIED to me! I had worked so hard those two years to make my payments giving up so much along the way. My dad wants to retire soon but is scared that if anything happens to me that he will be on the hook for these loans, so he continues to work. This HUGE lie from XXXX XXXX has put an indescribable strain on our once fantastic relationship. 

Since 2010 I 've been paying between {$580.00} - {$700.00} per month of interest only payments. I originally took out XXXX loans totaling {$66000.00}. My loans have now increased to {$95000.00}. I 'm told that I will have to move to a graduated repayment plan since I 've expended the interest only payment option. I struggle to make my {$580.00} payment now, I have no idea what I 'm going to do when my monthly payment goes up. 

XXXX XXXX ( Navient ) has been the worst lending company I 've EVER had to deal with. I have had problems with everything from mismanaging my payments, to yelling at me on the phone when I could n't make my enormous monthly payments because I did n't have a job or was n't making enough money to live. They have lost checks, not informed me when accounts were transferred to new servicers and misapplied payments between my XXXX loans ( which incurred fees ). Not to mention, every time I call into XXXX XXXX it takes an average of 45 minutes to get my issue " resolved ''. I also have a hard time understanding the cust. service agents when I call into XXXX XXXX. All of this makes working with XXXX XXXX extremely difficult. 

I got an education to better my life but have yet to live my life because I ca n't afford to. 

Please help me!!

Company response to consumer: Closed with explanation