Consumer complaint received 2017-08-23
Company: JPMORGAN CHASE & CO.
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I was a victim of misrepresentation and mortgage fraud at origination when our home was purchased 11 years ago. This situation has come back to haunt me as I found out several years later that our payment would adjust drastically and the payment would nearly double. I also found out that my name had been removed from the mortgage at the signing table and as a result I am having difficulty getting my mortgage lender Chase to work with me to resolve the delinquency caused by temporary job loss and divorce. Chase is denying access to government modification programs and refusing to consider any options, assign a dedicated contact or even give me information regarding my mortgage and home. At the same time they are filing foreclosure paperwork against me and failing to offer mediation as required by Illinois law. 

My problem truly started when the loan was originated, because we were sold a bill of goods about the interest rate, payment and the type of loan we were receiving. When it came time to close the purchase, we were victims of a classic bait and switcheverything was differenttype of loan, interest rate etc. and for some reason I was removed off the loan documents. We tried to get everything fixed but were pushed and pressured and told we would lose our deposit and they would cancel escrow if we did not go through with thisso we took the deal through XXXX XXXX which ended up to be part of XXXX. The payment was affordable at first but continued to increase over time and eventually doubled. In that same time period I was laid off from my job with the XXXX XXXX XXXX ( where I had worked for over 20 years ). I struggled to find work and eventually was able to open up a home day care business through the state of Illinois but could not keep that going. My husband was struggling as well and we defaulted on our mortgage which was now being handled by Chase. My husband was not interested in trying to work things out with the mortgage or with me as well and he ended up leaving me. 

As soon as I got back to work and on my feet I reached out to Chase to try and resolve the delinquent payments. However, their agents refused to work with me or give me the option to be reviewed for modification. I eventually found out that my name was not on the mortgage because of the fraud committed by XXXX XXXX and XXXX and told XXXX XXXX who indicated he had no interest in the house and had it quit claimed to me in 2014. I wanted to assume the mortgage and take over payments and try and resolve the late payments but Chase continued to refuse. They would not give an explanation, they would not open a review, they would not assign a point of contact. I think that Chase is obligated to open a review of my current and correct financial information as the legal occupant of the home. If borrower information or authorization is required that can be obtained so that a review can move forward, but it is unethical and illegal for Chase to completely ignore me and my situation. 

I was a victim of mortgage fraud and an unscrupulous lender who pulled a bait and switch at the signing table and changed the terms of our loan as well as removing me from the equation. That is not fair or right.

Company response to consumer: Closed with explanation