Consumer complaint received 2017-06-08
Company: U.S. BANCORP
State: ID
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
On  XX/XX/XXXX , I knew I needed to pay   XXXX    US Bank credit   cards because they are both DUE on the  XX/XX/XXXX   each month. I logged onto US Bank via the US Bank phone app and paid both my US Bank credit c ards  (  XXXX  fo  r {$190.00} and  XXXX  for {$240.00} ) on the dates they wer  e DUE at   XXXX   XXXX   MDT. I received both on-screen and emails ( via US Bank 's internal messaging system ) confirmation that my payments were received. Nowhere on US Bank 's mobile or desktop site is verbiage stating that if these payments are not made by   XXXX   XXXX    that I will be charged late fees for US Bank taking a day to process. It simply states that any payments after  XXXX  local time will be processed the next day, but in no way does this state that I will be charged a late fee. The payme nt cutoff time text is on   the second screen and in small print on desktop and on the third payment screen and in small print on mobile. Neither payment avenue ( desktop or mobile ) states that a late fee will be applied for paying after   XXXX   XXXX   on the payment DUE date.
<P/>
This is especially troubling to me as I paid  XXXX  of these accounts directly from my US Bank checking account and it immediately deducted that payment money from my checking account at   XXXX   XXXX   that night and not the next day. If the payment wasnt processed until the  XXXX , then shouldnt the money have stayed in my checking account until the payment was processed. Because of this and because the app showed a payment pending, the illusion that the payments were made on the DUE date clearly existed.
<P/>   When I called US Ba nk customer service on XX/XX/XXXX    to discuss this I first spoke to  XXXX  who transferred me to the credit card customer service where I spoke to  XXXX . I told  XXXX  about the ambiguity regarding making payments  on US Bank 's site. I  explained that on the  XXXX  I made my payments on the date they were DUE and I ev en had   XXXX   em ails in  my US Ba nk email inbox stating that the payments were made on the  XXXX  of  XX/XX/XXXX   XXXX  told me that it was my fault because I did n't remember reading this in the fine print regarding payment times and late fees in the credit card agreement I received when signing up a decade ago. Moreover, I have  searched US Banks we bsite and can not find this late fee after the cutoff time information. Also, the fine print on the websites during payment states that the cutoff is  XXXX  " local '' time, but  XXXX  insists it is  XXXX  CDT. How am I supposed to be clear o n cutoff times and  DUE dates when  US Bank  does n't even have consistency in it 's own business regarding payment cutoff times? This further adds to my confusion.  <P/> If the cut-off time is not going to accept payme nt agreements on the payment date as valid, then US Ba nk needs to state that a late fee will be applied to those accounts when the payment is made after their ridiculous cutoff time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief