Consumer complaint received 2022-02-25
Company: PNC Bank N.A.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
PNC BANK REPRESENTATIVE XXXX, XXXX called me on a recorded calls on XX/XX/2022. In the calls she stated that PNC did not process achs that are not linked to my original routing number. That is a lie. PNC has done it in the past. Because I call them out on what they have done to my account, and other things they have done in the past they are being very vindictive. 

I ended the call with XXXX, agreeing that the conversation had become adversarial because she sought to tell a lie and proceed with the conversation as though the lie was the basis of communication. I refused. 

Shortly thereafter, PNC turned off my voice mail banking. They are vindictive. 

This is the email I sent to XXXX on XX/XX/2022, upon learning that pnc has turned off voice mail banking : XXXX, XXXX you individually and PNC as an institution did to turn off voice mail banking you are requested to turn voice banking back on. 

In a recorded call yesterday, You lied about PNC not processing achs from different branches. PNC bank on XXXX XXXX, XXXX has provided counter checks with The routing number of their bank to me in the past. PNC in other parts of the country have processed achs from my account at various branches, with no issue. 

Once I confronted you about that lie, you told, I established that the communication was adversarial because you wanted to proceed in your lie based narrative, and I refused. 

You agreed that the communication was adversarial. 

As soon as I got off the phone with you, PNC voice banking has been turned off and the system suddenly is unable to verify my voice banking pin. You appear as vindictive as PNC has been in the past. 

Dont ever call my phone again. 

XXXX XXXX and justice be exacted. 

As I said before, XXXX XXXX, PNC REPRESENTATIVE, you may call. I have had a very adversarial relation with PNC and some of its employees for a long time. 

Because of people like XXXX, who will try and deceive, by stating a narrative that I checked her on and then try to control narratives that are not true. Know that, I am not the one. 

Documentation will show that PNC TAKES AN XXXX OF MY XXXX SOCIAL SECURITY ( XXXX ) EVERY MONTH, yet PNC has issues with honoring an XXXX for me to pay XXXX of my bills??? 

At this point, PNC, XXXX. Turn the voice banking back on. 
XXXX. XXXX XXXX XXXX the {$25.00} late fee and {$13.00} interest fee, that You caused by declining to pay the XXXX that the money was in the account, but you refused to pay. 
XXXX. Self correct. Every XXXX  and XXXX  individual and institution on XXXX is deconstructed. 

Regards, XXXX XXXX  XXXX XXXX On XX/XX/2022, at XXXX PM, XXXX, XXXX XXXX sent an email to me stating that My concern that I had sent to CFPB was escalated to the office of XXXX Client Relations, on XX/XX/2022 by the XXXX XXXX XXXX XXXX XXXX 

XXXX, was assigned the matter, called me, and claimed that my experience matters to her and that she would like to discuss my experience and how she could can help. 

Well she could start by speaking truth. 

She can be directly reached at XXXX. Her office hours are XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX p.m. XXXX. 

XXXX XXXX XXXX Client Relations PNC Bank ( p ) XXXX ( XXXX  ) XXXX XXXX Regards, XXXX XXXX XXXX XXXX!

Company response to consumer: Closed with explanation