Consumer complaint received 2022-03-09
Company: Waterfall Revenue Group
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
1 ) XXXX XXXX ( myself ) am not an owner of XXXX XXXX XXXX XXXX NJ XXXX. None of the documentation for the services, which were paid in full at the time of service, are in my name. 
2 ) XXXX XXXX XXXX billed for services beyond the 1 year of service that was agreed to. 
3 ) Approximately XXXX of XXXX XXXX XXXX XXXX provide services to XXXX XXXX who signed the the proposal and paid the fee to XXXX XXXX XXXX through their representative XXXX XXXX. 
4 ) I did not own this property nor lived at the property. It was occupied by a tenant who was the point of contact after the service was paid for. 
5 ) XXXX of XXXX I started receiving bills, even though the service was paid for a year. XXXX XXXX XXXX had not serviced the property since XX/XX/XXXX. 
6 ) From XXXX of XXXX until approximately XXXX of XXXX, I called and spoke to XXXX and I believe XXXX, disputing that I owed this money multiple times, and asked that XXXX XXXX who I was told was in charge of billing to call me and discuss why I was receiving these bills. I left messages for her at least 5 times and also asked for XXXX XXXX to call me. Never once was I provided with proof of why I owed this money. Never once did either one of these individuals nor anyone else from this company returned my call. I was told the price was not quoted correctly, even though I had the signed proposal from their representative and payment for the amount was paid in full rather than the monthly installments shown on the proposal which was {$630.00}. ( XXXX per month for 1 year= {$630.00} ) 7 ) In XXXX of XXXX ( from what I was told ) the balance was referred for collection to Waterfall Revenue Group XXXX They never sent me any collection letter. I found out through my credit monitoring service that I had a collection on my credit report and that my score had dropped over XXXX points. 
8 ) I spoke with a XXXX XXXX at Waterfall Revenue Group ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX NJ XXXX ( XXXX ) XXXX ) on XX/XX/XXXX and explained that I wanted the collection removed from my credit report as I did not owe it, and I felt the correct procedure was not followed. He said I had to speak with XXXX XXXX XXXX directly and said the only thing he could do was mark the debt disputed. 
9 ) I reached back out to XXXX XXXX XXXX on XX/XX/XXXX and again spoke with XXXX and went over all the same details I had pointed out previously. She went into further detail with me and seemed to agree I had paid the year per the proposal and confirmed that last time the property at XXXX XXXX XXXX was seen or serviced was in XXXX of XXXX. I again left messages for a return call from XXXX XXXX and XXXX XXXX, I also asked who was above both of these individuals and was told it was XXXX XXXX. I also left a message for him to call me. 
Today XX/XX/XXXX I still have received a call back from neither XXXX XXXX, XXXX XXXX or XXXX XXXX. 
I am requesting this account is immediately removed from collection for 2 reasons : a ) I did not contract for the service and my name was never associated with this account and I did not own the property where services were preformed and b ) the services were paid in full, and no funds are owed to this company.

Company response to consumer: Closed with explanation