Consumer complaint received 2020-07-20
Company: Alliance CAS, LLC
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Dear Sir/Madam : Please see below my message to the owner of the collections agency where my Hoa sent me into collections for Hoa unpaid dues. I acknowledged that that I mishandled the dues and would work with the hoa to pay up. The HOA told me they will remove their charges. That was XXXX or XXXX. In XXXX, we were still trying to resolve things due to the pandemic. After months talking and trying to get help from the HOA, The HOA finally told me in XXXX that they have no input over the account and that alliance would be the one to remove or reduce the fines. So I emailed Alliance this message ... in XXXX when they got back to me about the account. 

I thank you in advance for your time and consideration for my matter. This is in reference to my original HOA dues of {$600.00}. There seems to be a major miscommunication. See, I have been trying to reach an agreement with the HOA since I received the first letter from Alliance for {$1100.00}. That was the first correspondence that I had From Alliances. If they sent another, I did not receive it. 
I immediately called the HOA and asked them to work with me and requested that they reduce the late charges. XXXX said he will. He said he would contact you all. I thought the HOA was the one charging the fees So I waited for him to do so then I contacted you all to check to see if he did and he did not. 
Between XXXX and XXXX, I called the HOA a few times but no one replied. I assumed everything was shut down for the pandemic disaster which we are currently still living in!! I kept calling them back and reached them in XXXX and they told me to call Alliance I called Alliance and a fella told me that XXXX sent me an agreement via email in XXXX. I searched for the email and emailed XXXX stating that the {$1000.00} was too much. She emailed me back and said it has changed. I thought great maybe the HOA adjusted the account to a lower amount. XXXX emails back at {$1900.00}. I was shocked. I had been trying to communicate with the HOA all the while to get the account down but they were bringing it up even when they saw that my intentions were genuine. I made sure to keep contacting them in an effort to reach an agreement even during the pandemic. I could not have been any more wrong. But XXXX comes to steal and destroy and to bring division amongst mankind. In my line of work I help people because that is what we are supposed to do as children of God. Love and help each other. Not to cause distress and heartache and wreak havoc. That's what I feel when I think of how I try to contact the HOA only to have the charges be increased so much in such a short time and in such a time. XXXX is at his best!! 

The Account went from a little over {$1000.00} to around {$1900.00} plus all during the Corona pandemic. 

Today I am asking you to please consider my account and the attempts that I have made to get it to a figure that would work for me. I am not working due to the pandemic and having a XXXX and a XXXX  at home who aren't able to go to school or daycare. I am asking Alliance to please revert the fees back to the {$1000.00}. That is still too much for me to afford at one time and currently but I can pay some of it and make payments on the rest. I would certainly appreciate it if you can assist me please. 

The end of my letter to them. 

Here is their response to me : XXXX XXXX Account Specialist / Human Resources Phone : ( XXXX ) XXXX ext XXXX exext XXXX Web : www.alliancecas.com Make a Payment XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, FL XXXX CONFIDENTIALITY NOTICE : The information in this electronic message may be privileged and confidential and is intended for the use of the individual and/or entity named above. If you are not the intended recipient, you are on notice that any unauthorized disclosure, copying, distribution, or taking any action in reliance on the contents of the electronically transmitted materials is prohibited. If you receive this message in error, or are not the named recipient, please notify the sender at the email address above and delete this email from your computer. Receipt by any other than the named recipient is not a waiver of any attorney-client, work product or their applicable privilege. This is an attempt to collect a debt any info obtained will be used for that purpose. This communication is from a debt collector. 

On XX/XX/XXXX, XXXX XXXX  EDT XXXX wrote : Hi XXXX, The association approves to waive interest of {$110.00}, as they did in XXXX due in exchange for a full payoff. 

And Alliance will reduce our fees by {$370.00} as we did in XXXX to offer you a settlement offer. 

Your new payoff balance through XX/XX/XXXX is {$2000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation