Consumer complaint received 2020-06-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Customer Complaint Incidents date : XX/XX/2020 Times : XXXX, XXXX and XXXX Complaint against Bank of America XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX IL XXXX. 

Complaint against employees : XXXX XXXX and XXXX XXXX Complaint Incidents : 1 ) Violation of Do Not Contact Rules - FTC Complaint has been filed specifically against XXXX XXXX and Bank of America - FTC Complaint report XXXX - I do not have a business relationship with the Bank of America branch located at XXXX XXXX XXXX XXXX, XXXX, IL XXXX. 

- I do not know and have never met Bank of America employees XXXX XXXX and XXXX XXXX. 

- My Bank of America transactions have taken place at the Branch located at XXXX XXXX XXXX XXXX, XXXX, IL XXXX. 

- I am on the National Do Not Call list. 

- I am on the Bank of America Do Not Call list. 
On XX/XX/2020 I worked with a Bank of America customer care representative to complete the Bank of America Do Not Contact forms in order to prevent Bank of America employees from soliciting me by phone, email or mailing. 


2 ) Bank of America employees XXXX XXXX and XXXX XXXX contacted me from non-Bank of America business phone numbers. XXXX XXXX voicemail message asked me to return her call via a non-Bank of XXXX Phone number. 


3 ) Harassment and Threatening comments made to me by Bank of America employee XXXX XXXX. 



Resolution Requested : 1 ) Damages in total of {$170000.00} - FTC fines of {$42000.00} per Do Not Call violation - Bank of America is required to adhere to FTC rules 2 ) Employment termination of employees XXXX XXXX and XXXX XXXX. 

- Both employees are employed at the Bank of America branch location XXXX XXXX XXXX XXXX, XXXX, IL XXXX. 



Complaint Incidents Details : 1 ) XX/XX/2020 at XXXX Salesperson XXXX XXXX who is Relationship Banker at Bank of America called me from phone number XXXX. 

I called the Bank of America customer care toll free number from inside the Bank of America app to inquire about why I was receiving this phone call. The customer care representative explained that she could not locate phone number XXXX in the Bank of America directory and that Bank of America does not make customer outreach phone calls. Also, the customer care representative explained Bank of America would only call me from a 800 number, only if there was a question about any of my accounts. 


2 ) XX/XX/2020 at XXXX I received an email from XXXX XXXX asking me to schedule an appointment with her. 


3 ) XX/XX/2020 at XXXX Phone call with Branch Manager XXXX XXXX XXXX the manager of XXXX XXXX XXXX 

XXXX XXXX called me from phone number XXXX. This is not a Bank of America business phone number. 

XXXX stated that because I am a Bank of America customer, she and her employee are allowed to contact me at any time. XXXX said XXXX did nothing wrong in contacting me. 
I explained to XXXX that XXXX violated Do Not Call rules because XXXX is a salesperson who I do not know who solicited a call back from me and solicited an appointment from me. 
Noras actions were a bait-and-switch scheme where a Sales call is disguised as an Informational call. 
I explained that I was uncomfortable and did not trust a Bank of America employee, who I do not know, soliciting a call back or appointment from me. 

I asked XXXX XXXX for the name of her Compliance Manger. XXXX replied that she does not have a Compliance Manager. 

XXXX yelled at me : Well if you do not trust me, then you can leave Bank of America and take your accounts elsewhere. 

- This is the threat and harassment I received from XXXX XXXX because changing banking institutions would be a huge inconvenience for me. XXXX tone and yelling voice was a gesture of intimidation. Also, telling me that she does not have a Compliance Manager is evidence that she was trying to prevent me from forwarding my complaint to the proper complaint resolution team. 


Damages Requested : {$170000.00} The FTC fines companies {$42000.00} per incident of Do Not Contact violations. 


1 ) Phone call violation by XXXX XXXX - fine of {$42000.00} 2 ) Email violation by XXXX XXXX - fine of {$42000.00} 3 ) XXXX XXXX was complicit in XXXX XXXX soliciting me by phone - fine of {$42000.00} 4 ) XXXX XXXX was complicit in XXXX XXXX soliciting me by email - fine of {$42000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation