Consumer complaint received 2016-09-14
Company: Santander Consumer USA Holdings Inc.
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
I purchased a car in XXXX XXXX through XXXX XXXX XXXX. XXXX XXXX XXXX apparently sold my loan to Santander Consumer USA. I continued to make payments on the loan until a financial hardship developed which caused me to miss 1 year and 3 months from work. I did the best I could to keep up with the payments in spite of my health and none work status but, soon noticed the balance did not go down after several years of paying on the vehicle. The vehicle was even reposed in XXXX or XXXX, I do n't remember the exact date, but I paid all fees and regained possession of the vehicle. Even though the vehicle was n't dependable after the repossession, I continued to drive it until it became totally disabled to the point of needing an engine. I could not afford to pay for an engine plus make the monthly note on the car so I decided to try and settle with Santander for a lower amount then the original payoff, especially since I had already paid over XXXX to Santander. I remind you the original loan amount was XXXX I 've had several repo representatives contact me as well as someone stating she was a private investigator, contacting me on behalf of Santander. I thought for sure I would get somewhere with the person claiming to be an investigator but still nothing happened and no resolution. I informed her I was waiting to receive a response from Santander regarding my request for original loan documents. I never heard from her again, nor did I receive original loan documents. Right now, I want to know if the original loan process was handled properly? If not, does Santander have the right to repo the vehicle or even worse, request further payments from me? 
Also, on XXXX I spoke with a Santander representative. She offered me to pay a settlement of XXXX and I keep the car. I informed the representative, I have paid over XXXX to Santander for this vehicle and wanted to settle for less than the XXXX due to the condition of the vehicle and the current retail value of the vehicle, which is XXXX, currently. However, after discussing the issue with my wife, we both agreed XXXX was a bit much to settle on a vehicle that is n't drivable, plus has a mechanical repair invoice of XXXX and a retail value of XXXX ( in drivable condition ), that I. At this point, I would like to offer XXXX in exchange for the title and settlement of this debt. If Santander agrees to the settlement, I want to make sure the title shows XXXX XXXX as owner and not Santander, as I have read other complaints concerning Santander and auto titles. Several consumers have complained Santander never sent title after settlement or title was incorrectly written. I have attached a letter that I sent to Santander on XXXX via fax to fax number XXXX. I did not receive a response regarding the matter. After no response and 2 weeks past, my wife sent a certified letter to Santander Consumer USA. She mailed the letter certified to : XXXX, Tx, XXXX and she also sent the same letter certified to the CEO of Santander, XXXX at XXXX XXXX XXXX, XXXX, Texas XXXX. I still have not heard a response as it relates to the settlement offer. My desire is to put an end to this ordeal and move on. I am currently ill due to a XXXX. I must keep my XXXX. Again, I simply want to settle this debt to avoid harassing calls. Will you please assist me with getting a response from Santander regarding the settlement offer I 've offered of {$1000.00}? My desire is not to have the car repossessed. I have given a fair amount of money ( XXXX ) to Santander over a period of 6 years toward the purchase of the vehicle. Your help is greatly be appreciated. 
XXXX XXXX loan number is XXXX

Company response to consumer: Closed with explanation