Consumer complaint received 2017-05-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I do n't expect you will be able to help me much with this issue, but I am filing this complaint moreso for continued evidentiary documentation of it, and to note that it is still ongoing and that I 've been in special circumstances. It has been very long, complicated and devastating, and I have a mountain of paperwork over the years. I have also been a   XXXX   XXXX   XXXX    residing here in the militar ry  XXXX   for over a year trying to get some long overdue care for my   XXXX   XXXX   including  XXXX   XXXX   XXXX  and   XXXX   XXXX   and I do have the   XXXX   XXXX   XXXX    assisting me at this time here at  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  at  XXXX , and this attorney has my case #  XXXX   XXXX  and  XXXX  for at least  XXXX  complaints I filed to the OCC years ago. There are actually  XXXX  separate but related issues, the first is my mortgage/loan modification and the second is an illegal {$100000.00} line of credit that Bank of America gave to my ex-husband against said property without my knowledge or signature back in approx.   XXXX   when I had a protective order against him. This nightmare has devastated me in a number of ways, including effecting my health and security, and professional livelihood and career advancement regarding my security clearances necessary for what I do. I am preparing for a   XXXX   XXXX   becoming a  XXXX  veteran, but also able to work, requiring updates to my security clearance. The most recent servicer I have now is  XXXX   XXXX , to whom I have notified my current military status here   XXXX   XXXX   XXXX  , with the intention of resolving this issue to keep my home with the assistance of the   XXXX   XXXX   XXXX  , who is in communication with the  OCC fo r history. And there are major corrections that need to be made! I am trying to gather some past files for the attorney for history and unable to upload for you at this time.   Also, both of the law offices I listed that I paid to resolve my home problems just lied to me taking my money and doing absolutely nothing for me.   Please note : Bank of America is who the problems originated with and then passed on to others.  XXXX  example being forcing me to submit countless loan mod packages and constantly " losing '' them. And finally when I once made it through my trial payments, they again dropped the ball on everything so it did not finalize.A most recent servicer,  XXXX   XXXX , has been reachable (  XXXX   XXXX   )  but I have n't been able to speak yet with another person there,  XXXX   XXXX , because I have been in military status and hospital. I sent this person an email without a reply in  XXXX  or  XXXX  I believe, so they are aware. My situation is such a mess, it is my understanding that all servicers since BOA are not interested in my whole history, which is necessary to rectify properly.   To add : the site wo n't allow me to add the attorney here on   XXXX   who is involved helping me,  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  MD  XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation