Consumer complaint received 2015-10-27
Company: NATIONSTAR MORTGAGE LLC
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
XXXX/XXXX/XXXX : This is a follow up complaint to case # XXXXXXXXfiled against Nationstar Mortgage. 
On XXXX/XXXX/XXXX I received a reply from XXXX XXXX the VP of Credit at Nationstar, the current service provider that has been recently assigned by XXXX XXXX to handle the fraudulently bankrupted XXXX mortgage loan that was induced upon me in XXXX. 
The fraud department at Nationstar responded to the escalation inquiry into the fraudulent appraisal and mortgage underwriting that occurred in XXXX with an openly negligent investigative summary as follows : Fraud department review : I reviewed the appraisal, there is not enough evidence that would indicate the appraiser committed fraud in XXXX, specifically since the report was completed almost 10 years ago. The borrower agreed to purchase the property for {$300000.00} prior to ordering the appraisal which was valued for {$290000.00}. There are a few gaps in the complaint that would not warrant fraud. The borrower can call me directly, I 'll be happy to discuss their complaint with them. You can give them my number. thanksXXXX XXXXNationstar MortgageVice President Credit RiskDirect : XXXX XXXX TX, XXXXXXXXIt is unclear why the Vice President in charge of Credit Risk at Nationstar Mortgage would be in charge of a fraud investigation, but it clear from the statement above that XXXX XXXX is either incompetent in his role as a forensic investigator or negligent in his duties as an examiner. 
I replied to XXXX XXXX as follows : Thank you for the reply XXXX and thank you XXXX for the " review '' of my appraisal and mortgage documents. 
As these matters are beyond my experience level I am obliged to rely on the experts. On XXXX/XXXX/XXXX I provided Nationstar with an " Explanation of Financial Hardship '' ( Attached ). Some of the additional information below may be a repeat so please forgive my elaboration. 
To help provide clarity on the issues that I have been confronted with, it became abundantly clear that ANY search inquiries on the " common causes for mortgage fraud '', ALWAYS listed an inflated appraisal in the top XXXX if not the top XXXX or XXXX causes for violation. The FTC, FDIC, CFPB and Attorney General 's office all state the same. I encourage you to do the XXXX search yourself to confirm my open record findings from multiple agencies and sources. 
As Nationstar is headquartered in XXXX Texas this helps provide you and the investigators at Nationstar with a more local perspective on the housing market in XXXX from XXXX until today. 
In the interest of protecting future consumers from the fraudulent activity that has surrounded the closing of my residential mortgage contract, I have reached out to several legislative, executive, judicial and media outlets to introduce a cost effective solution that benefits all parties and creates greater consumer demand for appraisal and lending services. 
Please find the attached letters from both the Texas Governor 's office and the Texas Lt. Governor 's office regarding a legislative policy suggestion for possible consideration in XXXX. I thank you for any feedback with regards to the pros and cons of this policy initiative. 
As this open safeguard has yet to have a judicial or legislative patch put on it, I have also been collaborating with XXXX XXXX and XXXX XXXX from XXXX here in XXXX. They have been kind enough to do a site visit to my property and may some additional insights for your consideration. With your permission, I am including them in on this e-mail in the event they have additional questions/concerns that I am not able to answer in reply to your " review. " Allow me to provide you with the essential background information surrounding the closing of my loan once again.

Company response to consumer: Closed with explanation