Consumer complaint received 2015-09-03
Company: SYNCHRONY FINANCIAL
State: NJ
Product: Credit card
Issue: Billing statement

Complaint:
XXXXSynchrony FinancialXXXX XXXX XXXX, FL XXXX : Account Number # XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX Synchrony Financial XXXX XXXX : I am writing this letter in regards to a telephone call that I made on XXXX/XXXX/XXXX. I called several months and asked for copies of the signatures that were used for every purchase that was made since my account was open. I have always suspected something was n't right with my account and after the fraudulent activities from XXXX XXXX I wanted copies of signatures. I want to dispute any purchase that was n't made by me. There are people that work at XXXX XXXX XXXX in XXXX XXXX that are allowing other ( s ) to make purchases on my account. This is why I requested a thorough internal investigation on my account. On XXXX XXXX, XXXX I noticed a purchase on my credit card statement that I did not make or authorized. These charges were made on XXXX XXXX, XXXX and XXXX XXXX, XXXX totaling {$850.00}. I immediately called your company to start a claim. I stated the truth, that it was n't me or authorized by me. I went to the XXXX XXXX store that the purchase was made after ending the phone call with your claims representative. I told the manager the same thing and he assured me that he was going to send the request to corporate to get the footage of the purchase. I returned to the store in XXXX/XXXX/XXXX and was told to speak to another manager and this manager was the person who allowed someone to make a purchase on my account without my card. I do not know if he is still employed but I assume that he is because this matter did n't seem important to the head management at this store. 
I called months ago and someone told me they were going to send copies of every signature but I never got them. When I called XXXX on XXXX/XXXX/XXXX ( called at XXXX ) and was on the phone for XXXX minutes and the person did n't help me, he told me to call XXXX and press prompt # XXXX, I did this and got XXXX , who was extremely rude. I was on the phone for XXXX minute ( starting at XXXX ). He said to call the Fraud Department, so all I said was : " Am I going to have to be on hold again '' this was not a bad question because I had other things to do and could not do those things while on the phone so I would 've called back, I mean I was already on the phone for a hour. But XXXX had the audacity to talk nasty and get an attitude and say he could not help me and gave me a fake number to call the Fraud Department XXXX I asked XXXX to transfer me to his supervisor I left a message but the supervisor never called back. I would like to put in a complaint on XXXX and his supervisor as well. 
So I would like a print out of all signatures on every transaction. I noticed multiply transactions, things purchased that are not in my household so I do n't know who made it. I need this wiped cleaned, if not I am going to the authorities and have charge brought up on your employees/corporation. Closing a account will hurt my credit report but I can not do business with corrupt people, me and my children 's futures are at stake here ( because of fraud on my credit report ), thank you so muchFurthermore, I would like all inquiries on this matter to be mailed to the address below. I will be sending a letter every week until I have this resolved justly as I see fit. My e-mail address should be on file you can also e-mail the inquiries if you chose to. Below is list of all inquiries in question. 
XXXX there is XXXX different transactions. I do n't understand why, was I over paying for something else? Transaction were on XXXX/XXXX/XXXX and XXXX on XXXX/XXXX/XXXX ( $ XXXX $ XXXX {$77.00} ) Purchases made on XXXX/XXXX/XXXX and XXXX made on XXXX/XXXX/XXXX totaling $ XXXX made on XXXX/XXXX/XXXX in the amount of $ XXXXPurchase made on XXXX/XXXX/XXXX in the amount of $ XXXX c

Company response to consumer: Closed with non-monetary relief