Consumer complaint received 2016-02-02
Company: SUNTRUST BANKS, INC.
State: GA
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
On XXXX XXXX, XXXX I with my daughter visited your Bank at XXXX XXXX XXXX XXXX, XXXX, GA XXXX and opened account for me and my daughter to enable me to keep deposit in it for my and my daughter 's expense and for her school fee. 

XXXX XXXX after completing all necessary documentation and formularies and after checking our Passport and other ID and keeping its copies opened our account with your Bank. 

On same day letters with heading Welcome to SunTrust Online Banking as also issued to both of us. 

Later Debit card was also issued by them. 

On XXXX XXXX I was in XXXX, my daughter informed me that Sun Trust bank has closed my account and they refuse to give any reason and my money was collected from bank by my daughter, at the time of collecting money my daughter as given full assurance that she will not have any problem with her account and told her not to close her account. 

On XXXX XXXX, XXXX when my daughter was in XXXX and was trying to book her ticket for XXXX her debit card did not worked and she phoned Bank and asked about reason, reason given was that they have closed her account and regarding her money they said that cheques is in mail and will be delivered on my address. 

After coming to USA I did not found any cheques in my mail box, therefore I visited Bank with my daughter and met XXXX XXXX XXXX, Branch Manager, of SunTrust Bank, XXXX, GA XXXX, he very clearly told us that they have closed our account because we are from XXXX / High risk area, this was very insulting for us because and regarding our money he said that they have mailed cheque to us and can not do anything more and if we do n't receive or do n't receive cheques is our problem and he has nothing to do with it. 

He further gave us had written note mentioning cheque numbers, cheques amount and mail date that is XXXX/XXXX/XXXX. 
XXXX/XXXX/XXXX is Sunday and on Sunday Banks are closed how this cheque was mailed on Sunday, we asked him to make stop payment of so called cheque and issue us another cheque which he refused to so. 

Since XXXX XXXX was not picking our phone calls and during our personal visits to bank was discriminating us we have to called customer service of this bank and asked them to inform us any other branch of Sun trust Bank from where we can get our money back and we were told to visit XXXX XXXX, Branch Manager of SunTrust Bank, XXXX XXXX XXXX XXXX XXXX, XXXX GA XXXX In this branch we met XXXX XXXX and XXXX XXXX, both of this officers were very polite and co operative and they issued us another cheques. 

It took us more than a month to get our money back. 

We request you to kindly inform us that if US law says that you can not discriminate any person for their location or religion and Banking code says that firms should give customers at least 30 calendar days notice before closing their accounts, than why sun trust Bank is discriminating us. 
Why Bank closed our accounts without any notice If Sun trust bank does not want to keep relation with XXXX person than why they have opened our account and was sitting on our money knowing that if my daughter can not pay her school fee in time what problem she will have to face. 

What action will you take against Sun trust Bank and XXXX XXXX XXXX, Branch Manager of SunTrust Bank. 

How bank will compensate us for harassment, insults and problem we had to face for trusting them and opening account with them and keeping our money with them Regards XXXX XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation