Consumer complaint received 2015-12-31
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We have a family run business. We own the building where we run our business. Our mortgage was bought by JPMorgan Chase. At the end of mortgage, JPMorgan Chase would not give us another loan. They told us to find a local bank. We applied to many banks for 2.5 yrs. No one would give us a mortgage because of the huge credit card debt related to our son 's illness. ( please read the letter we wrote them ) Chase is charging us {$100000.00} in excess interest and penalties and will not budge. Chase says they can get all what is owed in a foreclosure sale! No way. The property next to us was foreclosed on and just sold for XXXX % of what they say our property is worth! Our foundation is sinking! .We run the the risk of losing of business, our source of income. We have a XXXX child! Here are parts of our letter to Chase : " Debt is an iron chain tightly locked around your ankles, pulling you downstream as you try to swim against the current. The harder you paddle, the more you realize that you 're further downstream than when you began. I 'm not exactly sure who will be reading this letter. But whoever you are, I hope you are a human being. I hope you understand the amount of time, energy and grit it takes to fully dig your family out of a hole that it did not create. That 's who I am. And that 's what I 'm doing. 
I 'm writing on behalf of myself, my twin brother, and my parents. Our family operates XXXX. The main culprit holding our family back was a large amount of debt incurred in years past stemming mostly from my experience with a chronic illness. 
In 2010, as a XXXX in college, I was a driven student with plans to attend XXXX and a dream of becoming a XXXX. As life often gets in the way, my plans were cut short and my dream was stolen from me. I was diagnosed with XXXX. Maybe you know someone personally who suffers from the XXXX. Maybe you do n't. If you are n't familiar with it, XXXX. XXXX. XXXX. XXXX. It 's tough to write about this and you can imagine how embarrassing it is to discuss this in person with anyone, let alone a complete stranger. In any case, both XXXX are XXXX and involve a lifelong battle. On top of that, there is no known cure, and most of the treatments used to fight both XXXX can be quite expensive. What I 'm hoping is that you can appreciate just how much of a strain a XXXX like that can put on not only your physical or mental health but on your overall financial well being. 
XXXX. I had to make the hardest decision of my life as a XXXX year old to have XXXX. Four years later, the enormity of that decision continues to weigh heavily upon my shoulders each and every day. While the treatment is considered a cure for XXXX, a person 's life is forever altered by those XXXX ... ..,. I am here to once again personally inform you that we can not possibly afford to pay the extra {$100000.00} in extra charges. Our family does not have that kind of money lying around, nor do we consider it a fair amount to pay.

Company response to consumer: Closed with explanation