Consumer complaint received 2020-06-16
Company: Navient Solutions, LLC.
State: OK
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I enrolled with XXXX college on XX/XX/XXXX and when I was enrolling I told them multiple times that I will be tribal and I was working on the rest of the paperwork that I am sending and let them know what the XXXX needed to see what they were gon na be paying for. I turned in the paperwork to the financial aid ( s ) ( we had assigned aids but they all helped and none of them talked to each other to keep updated so things always got mixed up ) and I went through 4 different people during my time there and one of them never sent the paperwork and made where the XXXX wouldn't pay for it and was telling me that everything was good and the XXXX was going to pay for it and they told me I still needed the loans because the XXXX will only pay for some of the school so I signed to get loans. A few months ago in XXXX this year, I was calling the XXXX about what happened with my stuff due to a completely different school and I asked them why they never paid for XXXX college because just with them I am sitting at least XXXX XXXX when I wasn't supposed to. They told me they never sent the paperwork. After that, I made a review on XXXX about XXXX college and my old head of my program ( XXXX ) contacted me after the comment was deleted off XXXX and she had a girl from financial aid call me and she was rude and blaming me and she told me as a student it was a must to do all the footwork and never know anything going on with the process about my financial she just didn't care as soon as I was talking about the situation you could tell by the tone of voice she didn't want to deal with it and she started to give me an attitude and also interrupt me multiple times and I was sick and tired of it because I know I am young but I know what they are doing is not right and I asked for her boss I talked to XXXX XXXX and she is the one that got me finally to talk to corperate well while I was talking to her and actually getting somewhere because while I was a student they refused to give me corperates number and told students the empolyees can't give it to students or basically they will get in trouble. As I was waiting for corporate to call XXXX ( which during all this she " quiet '' XXXX college ) and she was trying to " fix '' the issue even she was cutting me off and was saying she would look into it and I kept telling her I didn't want to talk to her I wanted to talk to her boss because while I was a student I had a student try to falsy accused me of cheating on an exam and she never helped me then so why do I need her help when I was there she never would talk to students and if someone had a problem she would run into her office ) so after she hung up on me corporate ( XXXX XXXX XXXX and I told him what was going on and he said with terrible I shouldn't have had the loans in the first place and that just put everything worse as he " investigated '' everything come to find out they didn't have anything on my profile none of my enrollment agreement or anything other than my loans and I told him just that seemed off because a few months prior in XXXX around XXXX  I contacted whenthe guy I use to go through ( XXXX XXXX was there everything was on my profile. An they didn't have any type of explanation and told me to contact to the loan company. It took me over a month to get that answer from them because I didn't hear anything back I had to email so many times to get an answer. I have some documentation but it is all on/in email and also paper. I am not sure how ya 'll are wanting to do that. But I just want this issue fixed because I was told when en-rolling when I got out with the loans and XXXX  I shouldn't have to pay anything back.

Company response to consumer: Closed with explanation