Consumer complaint received 2023-06-26
Company: AES/PHEAA
State: AL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I checked my credit report and noted that my loan was negatively reported for late payment American Education Services ( AES ) when all of my student loans were in good standing due to the deferment set by the Biden Administraiton. Also, I have been completing my XXXX XXXX XXXX. AES has placed this on my credit report. This showed that my account was 90 days past due at the time. I have been working on my XXXX XXXX XXXX and taken a break from school which should have placed all loans in deferment, and also with President Biden placing all Federal Loans on pause until XX/XX/XXXX. My plan was to consolidate all my loans to be able to pay one bill monthly. However, the Federal Stafford that I have is now with the creditor American Education Services, and they were not my original creditor. When I became aware that there was a balance due on this loan, I paid {$530.00}, to include the late fees. to the company on XX/XX/XXXX, and I sent an email on XX/XX/XXXX, requesting that the negative remarks be removed due to me paying my account to a current status, and explaining that I have worked hard to have my credit score improved. I received a return email the next day, XX/XX/XXXX, by a representative stating that the payment was showing pending and that it takes two business days. The representative completely ignored my request to have the negative remarks removed as I specifically requested this. This prompted me to keep an eye on my credit report to watch for these remarks to be removed. I continued noticing that the negative remarks remaining on my account even when payment was processed, and my account was no longer delinquent. On XX/XX/XXXX, I emailed American Education Services once again and asked why my credit report on the major credit bureaus had not been updated when my account is current and for them to update my credit information that this has already been requested in a previous email. On XX/XX/XXXX, I received a reply from AES stating that they report on a monthly basis and the report will be submitted towards the end of XXXX. Also, I have paid in advance for XX/XX/XXXX, and XX/XX/XXXX. I noted that I received another notification on XX/XX/XXXX, stating that my account was 180 days late, which is not accurate when I was no longer delinquent, why wouldn't it have shown up earlier in the month. On today, I called AES and spoke with a representative on a recorded line, I asked why they report that my account is 180 days late and my account is current, that is false information and negative representation that this was just reported. The AES representative stated that they would not remove the late payment remarks, especially with him seeing that I was current. Before this companies ' negative remarks, my credit score was a XXXX. The creditor is very aware that reporting negative remarks on an individuals ' credit report hinders them in being able to live financially and maintain a stable lifestyle. I worked on improving my credit report to be able to purchase my home in XXXX of XXXX. If I would have known that this loan was not still deferment, they would have received payment, but I was not aware. My concern is why did they take these federal Stafford loans out of deferment when they are not to be repaid until XX/XX/XXXX, and why is intentionally attempting to hinder the credit of someone who has worked so hard to maintain good credit standing. I have son going to college and one never knows what may have to be borrowed to assist my child. I have paid them for what is owed as requested and they should rightfully remove the remarks as requested and show my account current without late payment remarks that affect my credit score.

Company response to consumer: Closed with explanation