Consumer complaint received 2016-08-12
Company: U.S. BANCORP
State: WA
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
I had a bank account with US Bank for over 3 years while I worked for them. Shortly after I changed to another company, the account began charging a {$17.00} monthly service fee. I was n't sent notice that this would change, and as a result I decided that I was going to close the account. I began the process of changing over all my direct deductions so that I could close the account without any issues. I had one last medical account that had n't changed over, but also had n't been paid because I had no balance. Before I closed the checking account, I had visited the dentist and accumulated a balance on that medical card account, so the autopay resumed from the US Bank account. This caused an overdraft that I was unaware of because I was no longer using the account. Once I logged in to transfer my final few dollars to my new account I found that my medical card autopay had caused a negative balance of just over {$34.00}. When I was finally able to get into a physical branch to pay and close the account, the balance had increased. More monthly fees and extended overdraft had been added. To that point, I had still received no mail to alert me to the problem. I paid the teller at the branch {$35.00} and requested that the account be closed and the balance waived because the balance that remained was all bank fees. In more than 3 years I did n't have a single fee waived, yet the teller advised that this request could only be completed at the branch that the account was opened through. I explained that I had moved and it would be difficult to get back to the original branch, however she was still not able to assist me. Shortly after this, and before I got back to the state with my original branch, the account was sent to a collection team. As soon as I received a letter from them I placed a call explaining that the balance was all fees, and I requested that it be waived. I was again advised that only the originating branch could assist with waiving fees. I called t down to the branch that the account was opened in and explained that it was difficult to come down in person, but that this was the only branch that could resolve my problem. They referred me to the manager of that branch who said he also could not help because the account was placed in collection, and once that happens it is out of his hands. He stated that he would look into the issue and call me back in a couple days, it has been over a month, and I have n't heard from him again. I now have an account that could at some point be listed on my credit report as a collection, it is a balance of all bank fees, and no one will assist me. This checking account pulled {$25.00} from a savings account that had no funds to pay down the increasing bank fees, and that savings account had also been closed and charged off. I have not heard from collections about that one, yet.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation