Consumer complaint received 2015-09-14
Company: Selene Finance LP
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I have an urgent situation where I am doing everything I can do to save my home from XXXX XXXX XXXX who has very recently sold my mortgage to Selene Finance in order to avoid their obligation to me under the XXXX Loan Modification mandate and numerous representations and promises made directly to me over the last two and one half years by XXXX XXXX XXXX. I am the " XXXX for the Pattern of Deception that XXXX XXXX XXXX has employed to avoid completing a XXXX Loan Modification on my primary residence that the bank unilaterally started back XX/XX/XXXX when the bank contacted my Chapter XXXX Bankruptcy attorney to get his permission to " make me a special offer '' ... ..which I accepted and have faithfully submitted everything that the bank has asked for over and over, again and again, over the last two and one half years. 
During the last two and one half years XXXX XXXX XXXX has told me that " I met all the criteria '' for the XXXX Modification, " that if I get XXXX modification, that I would get all XXXX '', as I had XXXX mortgages with XXXX XXXX XXXX at the time, ( the bank gave me a XXXX modification on my Arizona rental home ), was told IN WRITING, " that all of my appeals were valid '', " your mortgages DO QUALIFY for a XXXX modification '', and as recent as XX/XX/XXXX was told by the Vice President of Customer Resolution, XXXX XXXX, " that the only XXXX issues that are keeping you from obtaining your XXXX Modification are valuation and income '' ... XXXX XXXX concurred that we adequately addressed XXXX those items in my most recent review, yet, instead of approving the XXXX Modification XXXX XXXX XXXX XXXX decided to sell my mortgage to a third party investor that is serviced by Selene Finance XXXX Selene Finance just told me that they do not offer the XXXX Modification and they just offered me a horrendous " modification '' that I can not afford and that is nothing like what was represented or promised by XXXX XXXX XXXX. 
What is particularly egregious is that XXXX XXXX XXXX intentionally interfered with my Chapter XXXX Bankruptcy by telling me that " I met the criteria '' for a special modification under the XXXX where my principal would be reduced 39 %, all of my back payments would be forgiven and my new interest rate would be 2 %. The bank went out of their way to get me to accept their " special offer '' and to take the path that the bank had wanted me to take rather than other options that I had at the time. Furthermore, I told my single point of contact, XXXX XXXX that " my # 1 concern was my primary home and should I just apply for the XXXX Modification on that mortgage? '' XXXX XXXX, told me, " No, you should apply for all four mortgages at the same time, because if you get XXXX, you will get all XXXX. '' I detrimentally relied on that direction from XXXX XXXX XXXX because ultimately I was approved for the XXXX Modification on an Arizona rental property which was not important to me, and to make matters worse, XXXX XXXX then tells me that the approval of the XXXX modification on the rental property changed my ratios so now I was not qualified for my primary home!!! I did exactly what the bank told me to do! I accepted the bank 's offer. I took the path that the bank had wanted me to take. Now, in retrospect, it 's crystal clear that XXXX XXXX just wanted the XXXX XXXX XXXX XXXX mortgages to be OUT of my Chapter XXXX Bankruptcy and the bank did approve the smallest loan but did not approve the other XXXX mortgages and have been pushing me to do short sales on the other XXXX ever since ... ..in fact, I did do a short sale on one of my rentals as a good will gesture on my part hoping that it would help save my primary home. I ended up losing over {$500000.00} on that property and now XXXX/Selene Finance wants to force a horrendous " modification '' onto me or foreclose on my primary home.

Company response to consumer: Closed with explanation