Consumer complaint received 2021-01-13
Company: Kitch Acceptance Corp.
State: IN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
I purchased a XXXX XXXXXX/XX/XXXX in XX/XX/XXXX from XXXX XXXX XXXX XXXX in XXXX, IN. After signing the loan paperwork, I was given a copy to take home for my files. My salesman called a couple of days later saying there was an issue with my financing, they needed me to resign some papers and he 'd drive them to me to sign. I do not remember the name of the 1st company and the paperwork I was sent home with at the first signing was for another person who applied to purchase my car before me. I have no record of the company, loan, rate, amount. The 2nd and current finance company, Kitch Acceptance Group called to collect their first payment and I'd never heard of them. The sales team at XXXX XXXX switched finance companies, forged my name on the paperwork, and changed the interest rate. Kitch and XXXX XXXX General Manager, XXXX XXXX worked to get my situation figured out and I, again, went to XXXX XXXX to sign paperwork. I was told I was paying {$10000.00} for my car at an interest rate of XXXX with a payment of nearly {$350.00} a month, however, If I paid all payments on time, I could trade the car in or refinance in a year for a better deal. Its been almost a year, I've contacted Mr. XXXX several times with no response. The last time I tried contacting him, he had be speak with an associate who took my information and called me back to make me aware if I wanted a new car I'd be looking at {$500.00} a month. I contacted Kitch in an attempt to refinance and was told I needed to call my bank, they weren't in the business of giving " good deals ''. Like everyone else, the pandemic has caused tremendous suffering and struggle in my life. As a single Mom, its been devastating as my company closed when the state shut down. Its been nearly impossible to keep up with {$350.00} a month car payment. Kitch contacted me in XXXX offering a no interest payment and I contacted them XXXX XXXX, I think XXXX to request a payment deferral and was denied, they did allow me to pay approx {$100.00} or so less. Every month I've had to rely on the credit from my XXXX to pay my bills. Kitch does not accept XXXX, therefore I'm at the mercy of a check being mailed each month by XXXX to Kitch. Kitch has been made aware every month of my situation, yet they call every month demanding a date and reminding me of late fees. They call so often, I've had to block them from my cell phone. They call from automated numbers and email me as well. I ran out of credit, unemployment ceased and my savings is depleted. My car payment was 14 days late and I had received 7 voicemail messages and 2 email. I responding to let them know I was working deligentaly to ensure my payment did not go 30 days late. They called 12 more prior to my making my payment 2 days before a 30 day late. I had been working with companies trying to refi my loan and lower my payment only to be told I owe {$12000.00} on a car I paid {$10000.00} for a year ago and is worth {$9000.00}. LIFE is stressful enough right now, I know my car payment is late, 2 phone calls a day is not going to make money appear out of nowhere.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief