Consumer complaint received 2015-03-19
Company: Selene Finance LP
State: NH
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
We are trying to close a new Mortgage we have applied for. 
We were notified by our current lender, XXXX XXXX I had a Foreclosure showing with Selene Finance LP, they were perplexed as we had no late payments. 
I called Selene Finance that evening, spoke with a woman whom I did n't keep the name of unfortunately. I explained there was a Foreclosure showing on my credit, reported by them. She said " OH this is a mistake, we last reported it XX/XX/XXXX and XX/XX/XXXX. She went onto say, correct no late pays and could see the lump sum paid they had asked for '' I said I needed a letter stating this right away for our current lender. I also need this fixed on my credit report. 
She told me it would take 4 weeks for us to receive the correction letter. 
I explained I could n't wait 4 weeks, we need to close our new Mortgage Loan. She informed me, no, there is no other option it takes 4 weeks. She admitted it has been their mistake but that 's it -4 weeks. I waited 4 weeks, putting our Mortgage Loan Closing with XXXX XXXX on hold, 5 weeks has now come and gone, still no letter, call or email from Selene Finance LP. 
We called Selene Finance back this afternoon XXXX XXXX, XXXX. I and my wife, XXXX XXXX spoke with a Supervisor at approx. XXXX, her name is XXXX. She too acknowledged the reporting was incorrect. She said they have filed a " dispute '' with the Credit Bureau. I said there is NO dispute, you admit your are reporting in error. She said yes, but we have to classify it and that is the only way we have to classify it. 
I informed her, we waited their 4 weeks. It is now 5 weeks! XXXX confirmed nothing was sent to us since our first call. She said she will contact their " VP Department '' to work on this. Maybe by end of week I would hear. I told her if I did n't have something emailed to me immediately, I was reporting her to the SC Banking XXXX. She then proceeded to inform me, well it will takes time, the VP Dept. is in Florida! 
This not only has held up this mortgage closing, it has also negatively affected XXXX 's Credit Score greatly. We have never come close to a Foreclosure. Even in times when we were upside down in properties, we kept out payments current, did n't file Bankruptcy or have properties Foreclosed like many other Property Owners whom did n't want to take the negative hit. 
Now Selene Finance LP feel they have no responsibility to us to quickly and accurately resolve this? This has cost XXXX his credit score of over a XXXX point drop from 21/2 years ago. It will keep his score low for years to come even with a note on his credit file. Total Negligence on Selene 's part with no urgency to right their mistake. Neither person I spoke with is really willing to go beyond to resolve this immediately. 
It was the final straw when my wife asked XXXX " When I would be called back with the outcome of contacting the VP Department and the resolution ''. XXXX informed me, " We do n't ' call people back, your welcome to call again and check on it ''. - Called again today XXXX/XXXX/XXXX, told they have submitted a " Dispute '' on our credit file with them, that is it. 
We said there is no DISPUTE, you told us it is being reported in error. Now they are saying the VP has to call us back about this. 6 Weeks later and nothing on their end done to resolve this. Countless hours on our end and we get the same story from them. 

I told them, they are required by law to remove this from all credit files. No they ca n't do it we have to speak to the Vice President of Slene Finance. They have been reporting this yearly now for almost 3 years, my husbands credit score has dropped XXXX points due to this and we almost lost our current Mortgage being approved over this. 
We were never late with even 1 payment on this mortgage.

Company response to consumer: Closed with explanation