Consumer complaint received 2016-04-29
Company: U.S. BANCORP
State: OH
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
XXXX XXXX, 2016 On XXXX XXXX, 2016 I met with XXXX XXXX, XXXX, XXXX XXXX XXXX., at US Bank to find out how US Bank could help me find start-up XXXX which is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Needless-to-say, I found XXXX to be very unconcerned about my inquiries, but before I ever had a meeting with XXXX, I had to constantly bug the branch manager and tellers to have him get in touch with me. Finally, on XXXX XXXX, 2016 I received a phone call from XXXX who told me he was at the XXXX, OH branch office, but was about to leave as he had other engagements to attend. I told him I lived right across the road from where he was at and could be there in XXXX minutes and to wait for me. 

I was told by the branch manager which office XXXX was in and as I entered he said " I hear you have been trying to get in touch with me ''. First of all I expected more from a loan specialist. He did not ask me for any documentation, ( business plan, incorporation documentation, EIN, etc. ), nothing. He just asked me what I wanted. I told him I need start-up capital for my business and what and how exactly do I achieve this. He asked me if I was given the US Bank XXXX Business Banking '' brochure that lists their features and benefits and I told him no. So he got up out of his chair and secured me XXXX and told me to read this so I would know what US Bank offered business owners. 

I thanked him, but proceeded with my questions about how my credit score affected my request for a business loan and what does US Bank look for when a request is made because I had been turned down for a US Bank card line-of-credit. I also informed XXXX that I was working with a credit repair company to get my credit scores fixed, but I needed to know the parameters US Bank used to approve or deny credit. XXXX said that US Bank did not deny loans based on the credit score, but used various factors to do so. Again, I asked what the factors are. XXXX 's answers became more ambiguous. He began to draw circles on the desk with his hands saying that the factors could be a number of things but stating nothing specifically only that the FICO credit score was not the main issue. 

Afterwards, I asked XXXX who at the bank makes the decision and he told me the Underwriters at US Bank makes the decisions. I asked him if I could speak with them to find out what factors decided the definitive yes or no to a business loan, and he said no. 

So at that point I saw that I was not going to get any answers that could help me with my business venture as XXXX 's phone alarm kept prompting him to wrap it up and I could see his face getting red ; his hands sweaty and his demeanor very short. If he is the voice for small business support, then I feel US Bank 's decisions on who or who not they are going to help is very bias because it seems there are no parameters in place for making a fair and judicial decision, and this annoys me greatly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation