Consumer complaint received 2017-04-10
Company: NATIONSTAR MORTGAGE LLC
State: OK
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
On XX/XX/XXXX, I became 30 days late on my XXXX loan # XXXX held by Nationstar Mortgage LLC. 
On XXXX/XXXX/XXXX, Nationstar had planned to refinance the XXXX loan from a 1 Yr US Treasury XX/XX/XXXX Fixed Adjustable loan to a Monthly LIBOR ARM loan without disclosing this fact to me. 
On XXXX/XXXX/XXXX, Nationstar ended the foreclosure action rights on their own behalf on the XXXX loan Nationstar titled loan XXXX by closing the loan due to refinance. 
On XXXX/XXXX/XXXX, Nationstar refinanced the XXXX loan without any much less state and federal disclosure of/and concealed their use of the new APR, the new monthly adjustment, the new notice of change, the new XXXX indexes they would use for the next 9 months and Nationstar failed to have a new mortgage CASH OUT to Nationstar in overstated principal and over collected interest, and new note signed by me. 
On XXXX/XXXX/XXXX, Nationstar, after referring the closed XXXX loan for foreclosure action despite the loan being closed by Nationstar on XXXX/XXXX/XXXX, claimed the XXXX loan was at a XXXX balance in their XXXX/XXXX/XXXX to XXXX/XXXX/XXXX account histories on lines XXXX, and claimed a new loan was originated on XXXX/XXXX/XXXX in lines XXXX by number NOT description. 
On XXXX/XXXX/XXXX, I had discovered XXXX had fraudulently or by error overstated the principal balance, and notified Nationstar, and they refused to credit the principal and then recalculate all already overcollected interest and then recalculate their claims demanded in then XXXX payoff statements, due to their threats of foreclosure. 
On XXXX/XXXX/XXXX, my lawyer did n't verify the Nationstar demand only the XXXX error in principal that had caused me to be overcharged interest from XXXX to XXXX in the amount of over {$5800.00}. 
Despite the refinancing of and closing of the XXXX loan ( Nationstar loan XXXX ), on XXXX XXXX, XXXX, Nationstar filed XXXX XXXX and continued to service their own Monthly LIBOR ARM, for a total of 9 months. 
On XXXX XXXX, XXXX, Nationstar forced me to payoff an undisclosed concealed Monthly XXXX ARM loan I had no knowledge of nor did I ever give Nationstar consent to originate and then service for 9 months without valid loan documents allowing them to do so, all while I was under the threat of a foreclosure action turning to judicial order of sale. 
In XXXX, when I tried to rescind the XXXX loan because my previous attorney did n't verify accuracy of Nationstar 's demand for payoff, Nationstar paid me {$5000.00} for general damages claiming verbally to me through counsel that there was only XXXX loan, despite fact in calculation and their own admission in their XXXX/XXXX/XXXX account history 's lines XXXX & XXXX and that they had concealed the description of the claimed payoff and new loan in all of XXXX, to avoid disclosure and losing their claims outright to unlawfully obtain my payoff. In doing this, Nationstar 's counsel, despite my FCRA complaint claimed accurate information was being stated at the CRA 's as " Current Status '' as of XXXX/XXXX/XXXX as XXXX days past due. As an unrepresented party, I did n't know that was wrong with paid and closed. 
I have rescinded the Nationstar undisclosed loan that was concealed from the XXXX agreement and from me and other government agencies and Nationstar refuses to refund me and refuses to correctly and accurately furnish information to the CRA 's for both loans, as of XXXX/XXXX/XXXX, and this has caused me excessive loss of equity and damages personally/economically.

Company response to consumer: Closed with explanation