Consumer complaint received 2021-03-25
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
Attached is the official complaint letter we sent to Mr. XXXX XXXX and his Executive Office at Chase after we experienced an unmitigated financial disaster due to jaw-dropping Chase incompetence, followed by inexplicable Chase arrogance, followed by more Chase arrogance and incompetence. We ask that you use this attached letter as our official letter of complaint to your fine regulatory agency. 

Thank XXXX for you folks. 

These behemoth banks have simply gotten too big for their XXXX XXXX, highfalutin fancy pants. In our case, the XXXX  Chase Executive Team charged with handling their self-admitted, indisputable errors have the customer service skills of an inebriated child and the bedside manner of Dr. XXXX. At least Dr. XXXX got the job done. 

As you will see, Chase and their merry mistake-making minions nearly destroyed our financial lives in one week. Worse, they cared less than a bored barista on a coffee break. 

It should also be said that our money from our life 's work - over half {$1.00} XXXX - was compromised and jeopardized by this episode of financial malpractice and scared the living XXXX out of us. Not to mention costing us XXXX stress and literal weeks of our lives picking up the pieces. The wake of destruction continues as we speak. The damage control will continue for months. The poor Chase private client bankers we've been dealing with were so embarrassed and depressed by this endless Chase XXXX that we had to talk them off the ledge. 

We trust these institutions with our hard earned blood and guts  finances. We hope and trust that you good folks at can help us with the accountability and transparency that folks like us need and deserve. 

Please read the attached letter of what it's like to be a Chase Private Client and try not to have your head explode. 

Thank you sincerely in advance, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX -- -- -- -- - XXXX Dear Mr. XXXX XXXX, We attempted to deal directly with multiple members of your Chase Executive Team on the following matter, but like XXXX XXXX, they all just up and disappeared. 

Allow me to introduce you to my wife and I. We are XXXX XXXX XXXX XXXX and XXXX XXXX. We have an award-winning, critically acclaimed XXXX on XXXX right now called XXXX XXXX about accountability and transparency in medicine. 

Speaking of accountability and transparency, we would like to know what the XXXX just happened to us at Chase? 

In our XXXX years of marriage, we have never bounced a check, missed a payment, incurred a late fee or penalty, have never paid a XXXX in interest, and paid all our bills on time, in full, every month. For three decades. We have perfect credit. 

Imagine our surprise when, during the first week of XX/XX/XXXX, while driving across the country from CA to WI to handle the affairs of my recently deceased mother, we started getting notices from our vendors that our auto-payments from our Chase checking account were all being rejected. My XXXX XXXX XXXX said that their direct deposits were being returned. For the first time in our lives, out of nowhere, we were getting nailed with penalties, late fees and incurring interest for missing payments. 

After frantically calling all of these initial vendors, we called Chase Bank and Chase Credit Card Services, only to find out that our main Chase credit card was frozen, that our new Chase savings account with {$500000.00} was frozen and our lifeblood, lifeline checking account we've had for decades was frozen, restricted, locked and blocked! 

Everything in our world - our medical, financial and legal, our personal and professional, our utilities, auto pays, credit cards, income, pensions, my power of attorney and executor duties ALL incoming and outgoing finances were inexplicably blocked and/or returned. After a lifetime of pristine financials, we were suddenly deadbeat defaulters Our prized credit ratings about to take a brutal hit. 

Honestly, we have been scared to death. 

It can not be stressed enough that NO ONE from Chase, in any department EVER contacted us to alert, warn and/or help us in anyway. This after a decade of my wife and I using Chase for more than a dozen personal and business Chase accounts. 

Oh. the joys of Chase XXXX XXXX  status! 

Was it fraud? Was it identity theft? Was it some kind of counterfeit forgery scheme? Nope. As it turns, it was just good ol fashioned Chase incompetence and arrogance. 

After calling your Executive Office to find out what on XXXX Green Earth was happening to our financials, we were issued a case number ( # XXXX ), which was followed by a tsunami of indifference, accompanied by a complete and utter lack of anyone at Chase giving a XXXX. 

One Executive Team member, XXXX, a woman with the customer service skills of a XXXX, said that we needed to go find a Chase branch ASAP, open up a new checking account ASAP because the old checking account was being shut down due us opening up a new savings account with a half {$1.00} XXXX which then led to our credit card being shut down, our checking account being shut down and the new savings account being shut down. 

WT?!? 

XXXX promised ( XXXX ) she would get right back to us, as well as do a full investigation as to what was happening. She also promised she would take care of all the late fees, penalties, interest that were hitting us across the country with a vengeance, as well as providing us with a letter of apology from Chase that we could present to the plethora of vendors that were also now being swept into this Chase vortex of Armageddon. All we have received since is an unintelligible message of gobbledygook. 

We did have two local Chase branch managers ( XXXX XXXX - XXXX XXXX, CA & XXXX XXXX - XXXX, WI ) who got sucked in deep to this egregious farce and did their best to try to help us put out the now ever growing financial fires caused by this unbelievably XXXX completely preventable situation - fires that will continue to burn on in our lives for at least the next few months as we scramble to contact all our vendors and put back the pieces from this wake of Chase destruction. To be honest, after trying to clean this mess up, let alone explain it, both XXXX and XXXX were ready to jump off a bridge. 

Mr. XXXX XXXX, I put it to you Why did Chase not tell us anything about this before, during or after? 

Why have we not heard back from anyone at Chase over this unmitigated fiasco? 

Who at Chase is going to make things right? 

Does anybody at Chase care? 

Can we trust Chase with our money? 

Epilogue : as of the date of this writing, XX/XX/XXXX, both our old checking account and our new savings account were closed. Like your Executive Team staff, they just disappeared. Without anyone from Chase telling us. 

XXXX & XXXX XXXX

Company response to consumer: Closed with explanation