Consumer complaint received 2021-10-29
Company: Mr. Cooper Group Inc.
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I write with complaints about Mr. Cooper, a mortgage servicing company, and its false reporting to credit bureaus and personal data traffickers. 

I have power of attorney for my brother who is a XXXX veteran. In this capacity, I receive his mortgage statements at my personal address. The proper address for his mortgage statements should be : XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX , NJ XXXX Although after complaining to the CFPB several times in the past about the gross mishandling of the mortgage account ( loan # XXXX ), the address was improved but does not entirely conform to the above. Mr. Cooper has reported my address on my brothers credit report and, I suspect, has reported its false and garbled mortgage history under my address, perhaps under my name to my credit report. ( I have not been able to get a copy of my credit report for some time, despite requesting it for several years under the annual free credit report provision. ) My brother does not live at my address. While he and other family members who dont live with me, visit me, they do not permanently reside at my address. Please direct Mr. Cooper to erase my address from my brothers credit report and to erase any garbage it reported/reports anywhere else under my address about my brother or me. 

Although we have repeatedly challenged Mr. Coopers gross mishandling of the mortgage account, nevertheless, its false credit reporting is harming my brother and me with lower credit scores, higher interest rates and denial of credit or more favorable credit, and has done so for years. This harm includes but extends far beyond major credit bureaus. Directly or indirectly, it flows into a multitude of electronic information networks broadcast and collected across state lines and, perhaps, international borders, by thousands of anonymous data merchants who, without our knowledge or consent, traffick in information about our personal lives, and for too long have been allowed to build, sell, replicate, and exist entirely or in great part on parasitic, injurious business models that too often are hidden from public view. We can not possibly protect ourselves against these perpetual assaults of badly programmed and unsecure software. False mortgage accounting and reporting by Mr. Cooper spreads its own unique and virulent contagion to far flung places we and most consumers can not possibly imagine, let alone police. Aside from degrading our credit and standards in industries that the CFPB and other federal regulators are supposed to oversee, Mr. Coopers contagion also poisons the well for industries such as insurance, utilities, security clearances, employment and rental options for thousands of consumers, and many of these activities are not overseen by federal regulators or law enforcement, and too often are ignored by states who do not believe in regulatory oversight or do not have resources to oversee such industries. 
Please sanction Mr. Cooper for its widespread injury to me and my brother. 

Although I will need to write another complaint about the following details, please note that since XXXX or XXXX of this year, Mr. Cooper has repeatedly rejected numerous payments from Mr. XXXX bank, while compounding interest and claiming that the account is weeks in arrears. Its behavior is beyond the pale, it is a long-time repeat offender and the CFPB 's past sanctions, including, perhaps, at least one settlement agreement, have not stopped its outrageous, illegal piracy of my brothers limited funds. 

Mr. Cooper rejected electronic payments sent from my brothers account at XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and it probably will reject one sent on XX/XX/XXXX of this year. Additionally, it refused more than once to accept payment for an annual premium for its insurance on the property and has fraudulently mishandled the escrow account it put on his account, despite the fact that his property taxes have always been paid by him, usually well in advance of their due dates, while it accepted payments in past years to pay for its insurance premiums and misapplied these as well. For two decades or more, my brother has always paid his mortgage payment ahead of time through electronic payments. This continued until Mr. Cooper started rejecting 3 different kinds of payments from him ( credit card for the insurance premium ; electronic funds transfer for monthly payments and a paper bank check that was sent after this company rejected the first two means of payment ).

All accounts at Mr. Cooper should be overseen by a court-appointed conservator ; it should be stopped from acquiring any more loans ; loans it has should be taken from it and assigned to the conservator, and the CFPB should remove it from the mortgage servicing market. It has had far too long to prey on the unsuspecting public. 

The CFPB should conduct an immediate audit of my brothers mortgage loan account and force Mr. Cooper to pay restitution to him for illicit gains, excessive and unwarranted fees and penalties and all the illicit gains it has taken from my brother. It should also pay him for the enormous, multi-year abuse, duress and suffering it has caused him.

Company response to consumer: Closed with explanation