Consumer complaint received 2022-06-14
Company: Chime Financial Inc
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I am the victim of unauthorized purchases.! As of XX/XX/XXXX with a Chime Debit Card It was done in such a manner that i have no receipts and my checking account has only have {$20.00} First, let me start here, on XX/XX/XXXX I tried to log into my Chime account and was told to use the App. I have problems with the App as the last 2 times I placed my Chime Debit card on it, I was someone skimmed the code and password, and had 11 unauthorized purchases from XXXX XXXX XXXX XXXX XXXX I am a XXXX  I do not have any use for the items. It does seem that it was some party from a XXXX XXXX, yet all the purchases were in California. All 12 unauthorized purchases totaled about {$2700.00}. I am trying to get more information, yet the Chime, / XXXX XXXX  made a rash decision to reject my claim, and I want to file a new claim with Chime. I want to file this complaint as well for their lack of follow through and not even giving me a credit. I am in financial hardship because of this. In addition, Chime detected suspicious activity on XX/XX/XXXX and I had a Direct Deposit coming in from my employer XX/XX/XXXX. I had to provide a lot of information to get my account from suspension. Yet, my employer withheld my check and I had to apply for Direct deposit again. Then my employer, ( XXXX XXXX XXXX XXXX  XXXX XXXX  ) said Chime rejected the routing number and account number the first time and I had to do it again. I consider both instances poor customer service and follow-up. First I want and need a refund from the unauthorized purchases on Chime XXXX # XXXX XXXX XXXX XXXX. I need Chime to check the purchases on this new, but disabled card. I do not have the record to the recent unauthorized transactions, only a brief description on my online bank account. 11 of them from XXXX are unauthorized. Chime says I have to present more information, I was kind of hacked and have very little information. All i have is what is on my online banking account. But to Chime, that is not enough, and i am still out the money. All of the unauthorized purchases were made between XXXX and XXXX XXXX  on XXXX. XX/XX/XXXX that XXXX. A record of this is on my checking account. I am in need of my funds back that would be fair, and a more through investigation from Chime Member services. 
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Company response to consumer: Closed with explanation