Consumer complaint received 2022-06-09
Company: Paypal Holdings, Inc
State: CO
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I have had a Paypal account for about 20 years. No problems. 
On XX/XX/2022, at XXXX I attempted to create another Paypal account for another business of mine. The user ID is XXXX. I was able to " create '' this account but at the moment I tried to link my business bank account, it displayed that it can not link this bank account AND I received an email saying this : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- You can no longer do business with PayPal ( Ref ID - XXXX ) XXXX XXXX Inbox XXXX   To : XXXX XXXX Wed, XX/XX/XXXX XXXX XXXX XXXX Hello, XXXX XXXX PayPal You can no longer do business with PayPal After a review XXXX we decided to permanently limit your account as we found potential risk associated with it. 

You'll not be able to conduct any further business using PayPal. 

Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. You'll also be charged a High Volume Dispute fee based on your activity for all existing and future cases you receive. 

Any bank or credit card information that's linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you can't send or receive money.

If you have funds in your PayPal balance, we'll hold it for up to 180 days. After that period, we'll email you with information on how to access your funds. 

We regret any inconvenience this may cause.

Log in to PayPal PayPal Help & Contact | Security | Apps XXXX XXXX XXXX XXXX PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. 

Not sure why you received this email? Learn more Copyright XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 
XXXX XXXX : XXXX ( XXXX ) XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I called Paypal 's number XXXX and a lady told me that the SYSTEM " decided that I am some RISK '' and she can not do anything about it. 

So I have a new account that can not use ; it says it in the above email. 

1. What have I done wrong to prompt this action? Linking my bank account?

2. What kind of harsh language is this message written in? Like I was a criminal!

3. There is no clear reason for what risk I created and to whom ; to myself, to Paypal? 
4. I have no funds in that account, of course, no bank could be linked but if I did, I would need to wait 180 days to get it? Money kept hostage? 
5. Why would I be charged a High Volume Dispute fee? What kind of punishment it is?

And why?

The above text sounds like a scam but the Paypal lady on the phone confirmed its authenticity.

Company response to consumer: Closed with non-monetary relief