Consumer complaint received 2017-04-06
Company: FIDELITY CAPITAL HOLDINGS, INC
State: GA
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
We were in need of a new living room set and we found one we liked. to save a little bit of money we placed an order with www.greatfurnituredeal.com on XXXX XXXX, XXXX the website showed in stock however after the purchase we were told that the items were going to be shipped from where they are manufactured on or about the XXXX of XXXX and being that my wife and I are both XXXX veterans we thought ok we can make due without couches till they come. When XXXX XXXX came we called in and was then told that they were n't even manufactured yet. We then asked if we could cancel the order and they then tell us that we ca n't because it is a custom couch however they sell the identical couch in our town ( we ordered from them to save a little money ). We were never told that we could n't cancel the order when placing the order. That same day ( XXXX XXXX XXXX the manager XXXX sends us an email stating their policy ( almost a month later and as we were trying to cancel ) like a bait and switch. Needless to say we filled a complaint with the credit card company and let katy know. She then stated well it is still going to be constructed and shipped to your address and if you reject the shipment you will be charged fees. So we contacted our credit card company to see what the status was of the dispute and ask if they can do that. We felt as a consumer we had no leg to stand on so we continued to sit on the floor then on XXXX XXXX XXXX at XXXX it shows out for delivery however it was out for delivery in Utah not Arizona where we live. So we proceeded to call XXXX again and she then told us that we cancelled the order and they would not be shipping the items to us. However, afterr that we received notice from XXXX say dispute was clear it showed that the Greatfurnituredeal.com responded to the creditcard company and said it was delivered to us. We tried to work with them to see how to still get the couches and she wanted us to pay and additional {$1000.00} to get them to Arizona from Utah. We asked if we could drive up there and pick them up she said I am sorry we ca n't do that. Feeling helpless, We then refiled the dispute with XXXX and sent them proof. Here it is XXXX XXXX XXXX and they still have n't responded to XXXX. However they have now sent us a Collection notice through Fidelity Informaiton Corporation for the amount of XXXX which is the amount of the couches minus the warranty. I called and left a message with the collections department and no call back. Today ( XXXX XXXX ) i called again and to my surprise I get XXXX XXXX from XXXX whom is the person who took my order, and the only manager, and now the collections person. I do n't know what kind of business is being run there. I spoke with her to try and settle this and she wants me to pay {$1100.00} for something i never received, tried to cancel before they were constructed, or shipped. I am completely baffelled that a company can conduct business in such a way. We went with them to save money and we ended up on having to go spend more money to buy the ones in our town because we were in too much pain from sitting on the floor. ( as we are disable veterans ). To top it all off we are still fighting too refrain from being billed through XXXX ( our creditcard company ) and now this collections letter. we have perfect credit and to have something like this possibly going to jepordize our credit over items that we never even seen, felt, how do we even know they existed. 

Above was the original complaint our credit card company XXXX has found that the business is in the wrong and returned our money we are faced with continuing to receive collection letters for the amount of the full couches minus the warranty & she said is that the shipping cost. I am just baffled at the hassl we had just trying to buy couches online to save money, yet the want to charge us fo

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation