Consumer complaint received 2023-09-21
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I hope this letter finds you well. I am writing to follow up on my previous complaint regarding the fraudulent items on my account with Credit Bureaus. Despite my initial complaint and the assurances made to rectify the situation, I am disappointed to inform you that the issue has not been resolved. 

As I previously communicated, there have been unauthorized and fraudulent charges and transactions on my account with Credit Bureaus, which I brought to your attention. I provided all the necessary documentation and details outlining these fraudulent activities, and I expected a prompt resolution to this matter. 

I immediately contacted your customer service team and reported these fraudulent activities, providing all the required documentation to support my claim. 

I received an acknowledgment of my complaint and was assured that the issue would be thoroughly investigated and resolved. 

Subsequently, I was informed that the fraudulent charges would be removed from my account within the exact timeframe. 

Regrettably, as of today, the fraudulent items remain on my account, and I have not received any further communication or updates regarding the status of the investigation or resolution of this matter. 

I am extremely disappointed and frustrated by the lack of progress in resolving this issue. These fraudulent charges have not only caused me financial distress but have also eroded my trust in Credit Bureaus 's ability to protect my account and provide a satisfactory level of customer service. 

I insist that you take immediate action to investigate and remove the fraudulent items from my account. I expect a prompt resolution to this matter, including the reversal of all unauthorized charges and the restoration of my account to its accurate and legitimate status. Additionally, I request regular updates on the progress of this investigation to ensure transparency and accountability. 

If this issue is not resolved satisfactorily and expediently, I will have no choice but to escalate this matter further, including reporting it to the appropriate regulatory authorities and seeking legal assistance to protect my rights as a customer. I trust that such actions can be avoided, and I hope that we can resolve this matter amicably and promptly. Please assist me to removed theses following fraudulent items : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief