Consumer complaint received 2020-01-20
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
I have three accounts with Capital One : two credit card accounts and one charged-off auto loan. I am concerned with their credit reporting practices and disturbed by possible bullying tactics on select consumers. With regard to the auto loan. In XXXX, I financed a car for my XXXX year-old son after my husband passed. I was in a state of XXXX and not making sound financial decisions. My son did not make regular payments as agreed and, unfortunately, I defaulted on the car loan in XXXX. Through disputes, complaints and multiple calls with Capital One, the information reported to the credit bureaus was corrected and is now accurate. On various occasions, Capital One informed me that they are obligated to report all information to the credit bureaus. This is not true, but this is their claim. So be it. As of today, Capital One consistently takes the time to report this defaulted auto loan account to all three credit bureaus as a charge-off with an {$11000.00} balance on a monthly basis. The last reported update was XX/XX/XXXX. This information leads me directly to my complaint. I also have two credit card accounts with Capital One, as previously stated. Both of credit card accounts are in excellent standing and have excellent repayment histories with zero late payments. One account has an {$800.00} credit limit and was opened on or around a year ago. The other credit card has a {$3500.00} credit limit and was opened on or around 3-4 years ago. Capital One chooses to ONLY report the card with an {$800.00} limit to the three credit bureaus. They DO NOT report the status of the credit card with {$3500.00} limit to any of the credit bureaus. This practice negatively affects me in various ways. This negligent and selective reporting reduces the available credit used to calculate my FICO score, reduces the amount of on time payments used to calculate my FICO score and reduces my credit history which also negatively impacts my FICO score. This practice of selective credit reporting could be interpreted to mean that Capital One is manipulating the system to negatively impact targeted consumer 's credit scores to a heightened level where possible. 
I am confident that Capital One representatives are aware of the impact credit reporting has on consumers. Therefore, Capital Ones reporting tactics can be interpreted as unfair and inaccurate. Capital One is intentionally not reporting the {$3500.00} credit card with excellent payment history to negatively impact my FICO score by reducing the total available credit used to calculate my FICO score, reduce the length of my credit history and decrease the number of on-time payments used to calculate my FICO score. 

I am requesting a correction from Capital One for consistently reporting the charged-off auto loan, consistently reporting the credit card with an {$800.00} limit and NOT reporting the credit card with a {$3500.00} limit. I have attached a statement for each of the credit cards mentioned above for reference.

Company response to consumer: Closed with non-monetary relief