Consumer complaint received 2017-05-22
Company: JPMORGAN CHASE & CO.
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
XXXX   XXXX ,   XXXX   To Whom It May Concern : I am writing to express my disappoint with Chase Bank. I have been a customer with Chase for over   XXXX   years and recently decided to discontinue all my accounts totaling over $  XXXX  as I do not have faith in my banking services with them any longer.     On  XXXX   XXXX ,   XXXX   I deposited a cashiers check in the amount of {$4800.00}. I have never had experiences with cashiers checks. It was from a vendor for a business transaction. I waited until  XXXX   XXXX ,   XXXX   to withdraw the monies from my account. I spoke with  XXXX   XXXX  prior to the withdrawal. She was my banker at the  XXXX   XXXX  branch in  XXXX   XXXX . She reassured me that the cashiers check had cleared and that I could withdraw the monies. Which I did.     That SAME evening I got a letter from Chase Bank dated  XXXX   XXXX ,   XXXX   indicating that the check was returned due to it being altered/fictitious. I was absolutely appalled!! I had JUST been in the bank that day and  XXXX  had reassured me the money had cleared, how was it possible for this letter to be sitting in my mailbox the whole time and for her NOT to see it was fictitious on her computer screen??!!     The next day I confronted  XXXX  and she contacted her supervisors and couldnt give me an answer. She directed me to  XXXX  in customer claims escalation   XXXX   claims center on  XXXX   XXXX ,   XXXX  , who also said there was nothing he could do. I asked him why the teller couldnt see that the check was fraudulent, and he said thats because the fraud department is separate and it can happen that the bank doesnt see it. Again I was absolutely disgusted. I told  XXXX  I would have to close all my accounts. She could do nothing because she was not a  XXXX  and her  XXXX  was out of town.     I was directed to  XXXX   XXXX  branch  XXXX  at the  XXXX   XXXX  branch.  XXXX   XXXX  at least was sympathetic to my plight and attempted to directly send it up the chain to customer escalation again. This time, it was sent to  XXXX   XXXX  on  XXXX   XXXX ,   XXXX  . I once again had to explain my story and she appeared empathetic but after a few weeks came back claiming there was nothing she could do.. I asked if the bank was insured for such events but she said because I signed the cashiers check I took full responsibility. I once again reiterated it was the teller who had the screen in front of her who didnt see that the check was fraudulent and reassured me the check had cleared so that I believed her. At this point I had no faith in Chase Bank with all my monies.     My final attempt at trying to recuperate my relationship with Chase was by asking  XXXX   XXXX  to give me airlines miles with my  Chase  credit card accounts. She again escalated the situation this time to  XXXX   XXXX   XXXX  whom I spoke with on  XXXX   XXXX ,   XXXX  . On  XXXX   XXXX ,   XXXX  ,  XXXX   XXXX  also advised me that Chase was not even willing to give me miles to recuperate our relationship.     At this time, I am in the process of closing all my accounts with  Chase.  They include a private checking and savings account, a home mortage, a business checking account, several business and personal credit cards which total over $  XXXX . I feel I have done my due diligence to maintain a relationship but Chase Bank obviously doesnt value their respected clients. As of note I was a private client at one time too. I dont feel I can trust Chase Bank and they are not vested in the well beings of my money with such actions. I can go take my hard earned money elsewhere, where I am respected. Shame on you Chase Bank!

Company response to consumer: Closed with monetary relief