Consumer complaint received 2017-05-14
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Sometime in  XX/XX/XXXX , I received a collection call from  XXXX   XXXX , now Navient, regarding a private student loan that I allegedly co-signed for my son. The representative stated that the monthly payment was late and as the co-borrower I was responsible for the loan. I was unaware of any private loan and knew that I did not co-sign a private loan for my son. I explained to the representative that I disputed the debt and requested proof that I co-signed for the loan. The representative said they would send verification of my obligation on the loan but if I did not make a payment, I would face adverse affects to my credit report. In addition, I was told that If I believed the loan was fraudulently taken out in my name then I would need to file criminal charges against the individual who could have committed the crime - this would have been my son. I could not believe the response I received, I would NOT prosecute my own son because of  XXXX   XXXX  Navient 's  unsound practices that do not prevent this type of situation from occurring. In fear of negative credit reporting and because I was unwilling to file criminal charges against my son, I reluctantly began making payments on this private student loan.     Between   XX/XX/XXXX  and  XX/XX/XXXX I  attempted to make the primary borrower  (  my son ) take over the payments on this loan. Despite my efforts, I was the only  one  making regular payments on the loan. During this time frame I spoke to   XXXX   XXXX  /Navient on at least 6 separate occasions requesting proof that I co-signed for this loan. This proof was never received. In every call I consistently disputed the debt and was threatened with irreparable credit damage if I did not make the loan payments.     In  XX/XX/XXXX , I contacted  XXXX   XXXX  Naivent  again requesting evidence that I was had co-signed on the private loan for my son. After two attempts in   XX/XX/XXXX   and multiple attempts since   XX/XX/XXXX , I  finally received the requested documentation. What I received was a copy of an electronically signed loan application and promissory note. Today, my son is now deceased and I still maintain that I did not co-sign this loan.      XXXX   XXXX  Navient 's  actions of not requiring a valid signature of the borrower and co-borrower is completely unfair. My son was aware of my SSN and other personal identifiable information required to apply for this loan. This practice has caused me substantial injury. I was deceived into thinking that I was required to make the past 6 years of loan payments despite the fact that this lender has no viable evidence that I even agreed to this loan. Moreover, I consistently requested documentation of my obligation on this loan and was only provided documentation after 6 years of harassment from this company. After reviewing the provided documentation again, it appears that this deceptive company believes that they will receive their money even though my son is deceased. I think it is also worth noting that I never received one shred of documentation from  XXXX   XXXX /Navient until after I started receiving collection calls and requested the documentation myself.

Company response to consumer: Closed with explanation