Consumer complaint received 2016-03-24
Company: RMS-Recovery Management Services, Inc.
State: MN
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
Weds XXXX XXXX, I received a notice in the mail from University XXXX ( XXXX ) in conjunction with Recovery Management Services , Inc ( RMS ) claiming I owed {$150.00} in citations from XXXX and a threat to suspend vehicle registration. At this point, the issue is almost comical to me if it were n't for the sheer abysmal failure of XXXX 's Parking and Transportation Services to do any due diligence or record maintenance over the last three years. The issue had been addressed in XXXX, and I, XXXX XXXX XXXX, have not owned the vehicle since XXXX/XXXX/XXXX. Here is the sequence of events as I understand them in my research : XXXX XXXX XXXX receives a Lease End Notice XXXX/XXXX/XXXX from XXXX XXXX XXXX is turned in by XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX on XXXX/XXXX/XXXX According to XXXX and XXXX Bank car was sold to college aged student on XXXX XXXX, XXXX According to the XXXX DMV record search title was processed and transferred to new party on XXXX/XXXX/XXXX ( Title XXXX was processed on XXXX/XXXX/XXXX ) City of XXXX XXXX tries to bill XXXX XXXX XXXX for Ticket XXXX on XXXX/XXXX/XXXX XXXX, XXXX, and the City of XXXX XXXX ( spoke with XXXX XXXX/XXXX/XXXX ) validate that XXXX XXXX XXXX is not the owner of the vehicle during the violation period and indemnifies him from any further action University XXXX XXXX XXXX Falsely files a first notice of citation payment due with XXXX XXXX XXXX, Account Number : XXXX Citation Numbers : XXXX, XXXX, XXXX and Contracts RMS to service the collection of this False Debt ( RMS was not mentioned in the e-mail, or in the letter from XXXX, i.e. XXXX sold this to a collection agency prior to any due date mentioned in the original form letter ) XXXX XXXX XXXX calls XXXX at XXXX and speaks with representative who can not help as she does not have access to records. XXXX/XXXX/XXXX E-mails are exchanged between both Parties and issue is 'claimed ' to be resolved, XXXX sends letter and claims the issue is closed XX/XX/XXXX-XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX receives letter from RMS claiming the same amount is owed XX/XX/XXXX Immediately call and get a hold of the customer service rep, states issue is closed and refuses to provide any proof, initially refuses to allow transfer to manager, transferred to manager who also refuses to provide any documentation and admits to not having any policy in place to do so, nor are they able to due to third party outsourcing. Manager is XXXX XXXX at XXXX. 
This is my 2nd encounter with XXXX and my first with RMS. The unprofessionalism and complete disregard for customer service or ability to speak intelligently as to any reason not to provide documents at RMS gives the impression of deception and fraud. XXXX for their shady and non-disclosure of involving RMS is completely absurd and should have been addressed previously and disclosed to me. I have no faith that this issue will be resolved and fear harm to my good reputation and credit. 
I have fully documented this transaction and will provide any and all required to the CFPB. I considered this matter closed with XXXX until further action was taken by RMS.

Company response to consumer: Closed with explanation