Consumer complaint received 2022-12-18
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
This morning at XXXX XXXX XXXX XX/XX/XXXX ), I received a text message from Chase Bank stating they had noticed fraudulent wire attempts on both of my accounts. The text stated to respond with Yes if this was you or No if it was not. 

I typed in No. Shortly after, at XXXX, I received a call from someone portraying themselves as Chase Bank Supervisor, wanting to ensure my wires did not go through. He stated his name as XXXX XXXX. I told XXXX I was skeptical of him and hung up, to which I then called back a JPMorgan missed call on my phone ( thinking it was the real Jpmorgan letting me know about the fraud attempt ). 

When I called the number, it had all the same prompts as Chase typically has, and I continued with the call, eventually being set back up with XXXX. XXXX then ran me through the process of stopping my wire by sending a wire, which would cause XXXX to call me about the wire. Admittedly I thought this was very strange, BUT I thought I was talking to Chase Bank and had no reason not to trust his directions. As we initiated a new transfer, XXXX said he would send through codes to make sure the wire was deleted. I received codes from XXXX for the transfer, and it went through. 

I know now what XXXX was doing, he had another person call Chase acting as if they were me, as the other person impersonating me would get questions from the real Chase XXXX would ask me the exact same questions, as the wire was initiated XXXX would tell me he was sending through codes for my transfer, which the person impersonating me was also getting from the real Chase person. This recording of the impersonator doing the transfer has to be on your end and you will clearly hear that it is not me on the phone. It is an impersonator stealing my money. 


He then said it was normal and the money would be back in my account within 24 hours, and that XXXX would call me to ask if I wanted to press charges against the original fake wire in the morning. 

I then started to get a natural gut reaction telling me something was wrong. I called XXXX out and said I think this is fraud and hung up. Then I called Chase to report the fraud. Once I called Chase somehow, I was routed to the fraud call center that acts and sounds just like the actual Chase center. 

I reported the fraud there, not knowing I was reporting the fraud to the center that actually did the original fraud. After this, I went to the XXXX XXXX XXXX XXXX for Chase banking and spoke with XXXX XXXX, and she helped me get my debit cards closed and fill out a stolen identity form ( this was the incorrect form/I needed to fill out the UCC forgery packet/which I am doing today XX/XX/2022 ). 

After leaving the bank, I called Chase again to add more information to the fraud claim. I wanted to let them know the above story. Unfortunately, each time I call Chase, somehow my phone call is routed to the fraud call center and my attempts to report this incident do not end up with Chase. 

About XXXX on XX/XX/XXXX, I had a weird suspicion that my calls and reports were actually not getting through, and I remembered that I am a Chase private client. 

I called this number and finally got through to XXXX Chase bank. Theyhelped me with the fraud claim and told me that my wire had not gone through and that maybe it could be stopped ( which I am waiting to hear back from now ). 

I then returned to the XXXX XXXX Chase Bank to confirm that all had been entered into my account and that the fraud claim was started, which XXXX XXXX Confirmed. The Chase customer service person at XXXX XXXX was XXXX in Fraud dept. 

These people are excellent at fruad they had all of my info, including how many devices I was logged into, how much money was in my account, most of my personal info and they have an actual call center that sounds exactly like you are calling Chase Bank. 

Please help me return my hard earned money. 

Claim Number XXXX Dear Chase Fraud I am requesting a reopening of my wire dispute. I have met with a Supervisor at Chase and have added more information to the notes. I have sent the phone records of the calls and shown that it was Chase XXXX  number that was calling me and that I called back. 

In addition to these notes please look back at the wire transfer records, there are original notes there saying that I called to " speed the wire transaction through as I was doing a very important investment ''. 

I never talked to someone at Chase to speed the wire ( which should be confirmed by voice recognition ). This means an imposter calling as me was able to get all the way to a person at Chase in my account to try and speed the wire through. This is fraud as this person was not me, but was acting as if they were. Impersonation of a banks depositor is fraud. 

Once the wire recall was made ( which should of been made IMMEDIATLY upon my call to Chase to report the fraudulent wire ) there may of been a much higher possibility of getting my wire recalled if this was handled properly on Chase 's end and that the wire was not " pushed through ''. 

I have contacted XXXX to get help tracking down the fruadulent wire and also requesting your help in this regard ( please see second page ). At the very least you all should be helping me recall the wire so that I can get my money back and/or I should be able to talk to a person in charge of making these decisions so that I can explain my case further. {$22000.00} is not small amount of money for me and I need to figure with you the best way I can to get my money back. 

Please help me in this regard

Company response to consumer: Closed with explanation