Consumer complaint received 2016-04-21
Company: GOLD KEY CREDIT, INC.
State: FL
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not disclosed as an attempt to collect

Complaint:
I 'm filling again because the company 's response did not Match my issue and they have mistaken me for someone else. Their response does not make any sense because they have the wrong person. There are a number of reasons why I'am filling again. 1 ). As you read their response it stated that they have spoken to my husband. ( I'am a single woman and I'am not married ) 2 ). They stated that they have contacted me about 35 times. ( I never received any phone calls from this company. ) They 've mistaken me for someone else and I did not get the response that pertain or related to my complain or issue. As you read their response it doe not make any sense because I'am not the right consumer. By the company 's response in regards to my issue it displays negligent on their end by not addressing my concern appropriately, as evidence by failure to review my consumer 's file. 
MY Complain : Below I have paste my complain and the company 's response when you read my complain and their response you see that it does not make any sense. They resolved the issue for some one else but not for me. 
As I was checking my credit score. I saw the debt collectors ( GOLD KEY INC ) send a medical debt of {$710.00} I was not aware of.The debt agency did not contact me to dispute the matter in order to see if there can be any arrangement made to have the debt paid off. I received no phone calls and there was no form of contact made to informed me of the debt. I'am filling a complain due to not receiving notice of right to dispute and also for not receiving any letter via mail concerning the debt. I'am willing to work with them in compliance, if they are willing to work with me to have the debt remove from my credit report profile. Thus affecting my credit score. I 'm seeking help because I feel like it was unfair to me due to the fact that I receive no form of letter informing me of the debt or trying to reach me via phone to discuss the matter. 
Company 's Response : In reviewing the account, there was a notice sent to the consumer at the address on file on XXXX/XXXX/XXXX. Additionally, over 35 calls were placed to the telephone number on file for the consumer to no avail. It was not until XXXX XXXX, XXXX that we actually spoke with the consumer 's spouse who indicated she would contact their insurance carrier regarding the debt. Subsequently, on XXXX XXXX, XXXX we spoke with the consumer ' spouse a second time and she requested validation of the debt at that time. We had the creditor research the account and provide validation documents which were sent to the consumer on XXXX XXXX, XXXX. Those documents indicated that the consumer 's insurance had paid the consumer directly. On XXXX XXXX, XXXX the consumer made a credit card payment on the debt equal to the insurance payment, leaving a balance of {$140.00}. On that same call the consumer indicated she would send a copy of the insurance EOB showing that there was no additional patient responsibility. I do not show having received this EOB to date. In spite of this, we have elected to remove the credit reporting and close the account as the insurance payment meets our settlement threshold for this creditor.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation