Consumer complaint received 2016-09-29
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
The following credit card companies have not helped me in any way gathering pertinent information to help me with filing a civil suit as well as aiding in helping me with being a victim of identity theft by my husband of 12 years. My husband committing identity theft on me back in XXXX with using my ss # and taking various credit cards out, opened online betting accounts, forging my signatures on the back of these credit cards where he was also allowed to use these cards in retail stores, and used my name falsely to do a change of address through the USPS to avoid me catching him committing acts of identity theft with statements being sent to residences I 've never resided at but his parents did. I recently found out about when he was court ordered to leave my house in XXXX XXXX. I found various documentations along with proof of identity theft against me which I have indicated to each credit card company along with a Police Report, FTC affidavit, Federal Reserve complaint, and having actual proof with texts indicating he committed theft against me without my knowledge or consent. All credit cards are coming up with excuses to not re-open the investigation and not XXXX credit card company is willing to help me because it seems they just want me pay for all charges that I did not consent or know about. My husband also recently committed fraud with filing a joint tax return in XXXX when we were legally separated without my consent or knowledge and deposited a check into an account I did not have access to. I 'm currently working with IRS to take care of this matter. I am also working with USPS for my husband issuing them a change of address listing his parent 's addresses on XXXX occasions from the time I moved out of PA in XXXX. I am listed down as living at his parents house since XXXX and then recently he made a change with listing my legal address at his mother 's current house. I 've never legally lived at either houses. The following are the credit cards I am requesting full statements from since XXXX that I have not been sent other than giving them my legal address that differed from the XXXX they had on file and sending me the last statement to pay their cards. The following credit cards are : XXXX ( XXXX XXXX took over this debt and even they are not wanting to open this investigation ) Capital One - They contacted me to let me know they will not re-open this investigation for XXXX charge of {$140.00} ( the amount owed on this card is {$4100.00} ) and apparently I used my lic. to rent a XXXX. Once I contacted XXXX, it shows on a contract signed by my husband, his license not mine on file. When I contacted Capital One showing them this proof they then proceeded to state we are not opening this reinvestigation because calls were made from your cell phone. I lived with an abuser who easily had access to my phone. They are continuing to make excuses to not open this investigation. 
XXXX Bank - They 've stated twice they sent out all statements back in XXXX and again in XXXX. I have not received anything XXXX Card - They keep transferring me and finally gave me an address to write my complaint XXXX XXXX

Company response to consumer: Closed with explanation