Consumer complaint received 2019-09-09
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
FOLLOW-UP ON COMPLAINT ID XXXX This notice is to inform Chase, that still til this day ( 7 months later ), they have failed to provide any real evidence that I was the one to purchase the merchandise from XXXX totaling {$340.00} billed on XX/XX/2019. In fact, they were the ones to inform me of the charge in the first place, via a suspicious activity email ... Therefore, theywill either be crediting my account for this amount ASAP ... Or ... I will be deducting it from my next statement balance payment ... And then the minute I see something negative from them on my credit report, I will then be filing a complaint against them with the credit bureau ... Please note, that in the 15 or so pages that Chase had sent me, there is nothing shown that actually proves that I was the one to make that purchase from XXXX. Back on XX/XX/XXXX, a lady from the executive office called after I received the 15+ pages, and I informed her that all they've shown me was bogus documentation, including a fake screenshot from XXXX , who's had it out for me for months prior to this incident and would do anything for me to get XXXX over. This behavior is actually on record with Chase from a prior incident where I actually did authorize a purchase with XXXX, but I returned the item and they lied to Chase stating they never received it. And of course, Chase stood right by them the entire time, instead of their customer. XXXX ... Luckily I had proof from XXXX that they did in fact receive the item and Chase could no longer stand by them because of it so they permanently credited my account. XXXX was FUMED. They actually went as far as deleting my account. I, nor anyone else who lives here were even able to make another account. As they actually flagged my address. That is another reason why there is no way that me nor anyone in this house made that purchase ... Anyway, then she claimed they saw the IP address that was used to make the purchase and it matched my name and address. So I asked her to provide me with that documentation. She then proceeded to tell me it was on one of the 15+ pages they sent me ... I said, no it's not. Not at all ... She said that even though it's there she could email it to me ... I said, Well, it's not there -- and yes, please email it to me ... So later I received an email with an attachment from the Chase executive office ... Tried to open up the attachment.. It was blank! I emailed them back and asked them if this was a joke and to again -- please show where they saw an IP address from which the order was placed belonging to me, or further action would be taken ... I sent that email a few times. They never responded ... It's been a few months since that happened and I haven't done anything further. So they think they've gotten away with it. Well, they need to think again. Shame on them for making a customer pay for a fraudulent charge ... After I get my money back after racking up my card for {$340.00} and not paying it, I believe I will be closing both of my accounts with Chase -- As I don't do business with XXXX ...

Company response to consumer: Closed with explanation