Consumer complaint received 2016-10-07
Company: JPMORGAN CHASE & CO.
State: TX
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I received an escrow analysis statement from Chase dated XXXX/XXXX/XXXX showing that my escrow was short by {$24000.00} and that my payment was going to go from {$1500.00} to {$2200.00}. This analysis included a " what should have happened to your escrow account '' scenario as well as a " what actually happened to your escrow account '' section. Each month, of my {$1500.00} mortgage payment, {$770.00} is the portion that is to go to my escrow account. However, according to the " what actually happened to my escrow account '' analysis, this {$770.00} was not posted to my escrow account each month. Instead, some months show {$0.00}, and other months have a negative payment to my escrow account ( and these are not the payments TO my taxes and insurance ). At $ XXXX, in a twelve month period I contributed {$9200.00} to my escrow account, however Chase only shows {$5500.00} worth of payments to my escrow account-where is this missing money? I completed a second loan modification in XXXX, XXXX. The reason I had to complete a second modification was because the during the first modification that was completed in XXXX, Chase forgot to include escrow. When I caught this error in XXXX and brought it to the attention of Chase proactively, I was told that this was the fault of Chase, and that they would resolve the error. In the interim, I continued to make my payments on time per the modification agreement. Since Chase was then saying I owed more each month ( because of the escrow ), but we had n't resolved this with a new modification, Chase began reporting me late and began foreclosure proceedings on my home. I originally filed a complaint regarding this situation with the CFPB ( complaint # XXXX ) along with multiple letters to Chase, state representatives, etc. This went on for years and was finally resolved when Chase agreed to " forgive '' the accrued debt of around {$18000.00} at that time. This was agreed upon during a recorded phone call with XXXX XXXX XXXX at the Chase Executive Office on XXXX XXXX, XXXX at XXXX XXXX. Also during that phone call, per XXXX XXXX XXXX, the escalated underwriter had identified an error on the original modification, new terms and conditions were reviewed, the new P & I amounts were reviewed ( years XXXX at 2 % P & I= {$810.00}, escrow {$750.00}, year XXXX at 3 % P & I= {$840.00}, escrow {$750.00}, year XXXX at 4 % P & I= {$1000.00}, escrow {$750.00}, remaining years at 4.75 % P & I= {$1100.00}, escrow {$750.00} ), my modified principle balance was going to be reduced from {$260000.00} to {$260000.00}, no lump sum was due from me, and a work order was going to be submitted in regards to Chase reporting my payments as " late '' back to XXXX to repair my credit. A new modification agreement was sent to me and I signed and returned it on XXXX/XXXX/XXXX. Included with the new modification agreement was a four-page document that showed that my escrow was short by {$4200.00}, however the escrow analysis statement dated XXXX/XXXX/XXXX shows that my escrow balance was negative {$15000.00} at the time of the second modification. This can not be possible. First and foremost, the debt from the first modification was forgiven in a recorded phone call. Second, Chase ca n't keep making up random numbers a year later that contradict a legal binding document sent to me a year ago. This contradiction of of an underfunded escrow account of {$15000.00} vs. {$4200.00} needs to be fixed by Chase. Now they have once again caused errors to my loan, and have caused my payment to increase ( which I ca n't afford and defeats the purpose of requesting a loan modification ). I was told by XXXX XXXX at the Chase Executive Office on XXXX/XXXX/XXXX at XXXX to fax in whatever " evidence '' I had that supported my position, which I did today, XXXX/XXXX/XXXX. Please help me to stop Chase from continuing to bully me into paying them money that I do n't owe them.

Company response to consumer: Closed with explanation