Consumer complaint received 2019-12-08
Company: PNC Bank N.A.
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have been banking with PNC Bank since I was XXXX  years old well before it became PNC bank. A few months ago I received a email asking me if I would like to be a XXXX  XXXX  for XXXX  I responded and within a few days I received a cashiers check from XXXX. I immediately took the check to PNC bank & asked the teller was the check good she looked over the check and stepped away for a moment came back and said the check was good I even asked her if the check was returned would I have any issues she said no the check is good. There was a total of 5 checks after a week I was notified that a check had been returned I went into PNC immediately I spoke with the bank manager she told me( Jane Doe) that PNC would not be held liable at all and that I would be responsible for all bank fees and all returned checks & maybe next time I will make better choices... My account had XXXX from my deceased father and XXXX from saved child support to go towards my daughters college which I save a portion every month she is supposed to attend college next fall which is next year and I had a few more dollars that was supposed to go to the rest of my bills for the rest of the month  I am a XXXX  vet on very limited income. PNC placed a hold on  my bank account they didn't give me the option to make any payments I was left with nothing not even enough gas money to get back home. I returned to the bank again to try and get some type of help with the loss of all my money when I entered the bank one of the teller's was leaving and squeezed my arm and said sorry to hear about your financial loss....  Once I reached the actual teller for assistance she already knew my name and went on to tell me that PNC usually puts a hold on out of state checks and nonlocal bank checks. I asked the bank manager why didn't they do this for me she once again she  became rude and said to me( Jane Doe) that maybe next time you will make better choices when it comes to your finances and you should of known better. I am out of a total of a little over  $XXXX. It seems as though every person that works at PNC in XXXX  NC knew everything that has happened to me confidentiality is definitely not at this location. I was preparing for me and my daughter's future if I would of know I was being scammed I wouldn't not have cashed the first check. I have also filed a police report which the bank instructed me to do but that has not been able to track down who sent the email or the cashiers checks. So I even asked the bank manager who is PNC really helping themselves or there customers because apparently they could care less about there customers. I was contacted by mail form the head bank In Pennsylvania which was just to acknowledge that the PNC bank in XXXX  NC had received my letter and complaint. I have never in my life been treated so rude I felt like I was completely discriminated due to me being a XXXX  vet and other reasons. I have also contacted the XXXX  XXXX  XXXX   on XX/XX/2019, PNC has failed to respond to them.

Company response to consumer: Closed with monetary relief