Consumer complaint received 2023-05-01
Company: Carvana Group, LLC
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
Ive called your office on XX/XX/XXXX. Was advised to send an email to : XXXX XX/XX/XXXX VIA CERTIFIED MAIL, RETURN RECEIPT REQUESTED From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, MD. XXXX To : Carvana, LLC Carvana Customer Advocates XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XXXX, XXXX XXXXXXXX XXXX Number # XXXX RIGHT OF RESCISSION Dear Carvana, LLC, I, XXXX XXXX XXXX XXXX Creditor, hereby RESCIND my consent to be liable or compelled to perform on to the contract as of XX/XX/XXXX. This RESCISSION notice is made Pursuant to 15 U.S. Code : 1635 was never told I had 3 days to rescind the agreement I entered with Carvana LLC on XX/XX/XXXX. 

I entered into this contract agreement with Caravana LLC in which violated a consumer : 1. Failed to disclose all my rights clearly & conspicuously as a consumer including but not limited to my right of rescission.

2. Transparency regarding the process of the consumer credit application being the asset ( 12 CFR 360.6 ( 2 ) ) 3. Violated the American Disability Act with Fianacial abuse by tricking me into a bad investment 4. Overcharged the price of the vehicle, I was charged XXXX Used XXXX XXXX XXXX XXXX- selling prices range from {$5900.00} - {$14000.00}. Get a more accurate value for your car with the XXXX appraisal tool. 

5. the down payment, filing fees, interest, dealer fees, APR XXXX taxes etc. should have ALL been the sum of the finance charges 6. Overcharged on APR, I was charged 13.295 % - The legal maximum in Maryland is 6 %, but can be 8 % under a written contract. 





XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX # XXXX XXXXXXXX XXXX XXXX Carvana, LLC Carvana Customer Advocates XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Number # XXXX RIGHT OF RESCISSION I, XXXX XXXX XXXX XXXX in a consumer credit transaction and not a loan ; Pursuant to 15 U.S. Code 1602 ( I ) ; Take further notice that Pursuant to 15 U.S. Code 1605, the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, which was never disclosed to me by your organization in direct violation of this law. I have reason to believe that Carvana LLC willingly and knowingly took advantage of me and my consumer credit. 

I am NOT terminating or canceling this contract. I am deducting my liability to pay on behalf of the obligor, as I have found several violations and fraud. Notice that Pursuant to 15 U.S. Code 1635 ( b ) : upon receipt of this rescission, I am not liable for any finance charge or operation of law, becomes VOID upon such a rescission. 

In addition, Carvana LLC also accepted a down payment of {$1400.00}, MD registration fee {$180.00}, State title fee {$100.00}, Surcharge Fee {$34.00}, Electronic Registration Fee {$12.00}, Security Interest Filing Fee $ {$20.00} violating 15 U.S. Code 1605 which clearly states : The finance charge does not include charges of a type of payable in a comparable transaction. Charged additional fees Pursuant to 15 U.S. Code 1611 ( 1 ) ( 3 ) ; one can be fined up to {$5000.00} or face imprisonment for up to one year, or both, for giving false or inaccurate information or fails to provide information which is required to disclose. Fined {$1000.00} for each violation, ordered to reimburse double the finance charge listed in the Truth in Lending Disclosure. In this case you, Carvana LLC, willfully violated this law when you failed to overcharge, disclose, and provide all information clearly to me as a consumer.

Notice that Pursuant to 15 Code 1635 ( b ) : upon receiot of this rescission, I, XXXX XXXX, am not liable for any finance charge or other charge, and any security interest becomes void effective immediately. 

Take further notice that 20 ( twenty ) days after your receipt of this notice, you must return any money or property given as earnest money, down payment, incurred APR interest, reimbursement of fees that was included within the finance charge, or otherwise, an shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction and placed on the property which in this case is a CAR ( XXXX XXXX XXXX VIN # XXXX ). 



XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX # XXXX XXXXXXXX XXXX XXXXXXXX To : Carvana, LLC Carvana Customer Advocates XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX # XXXX Pursuant to 15 USC 1605 : the amount of a finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges. 


Furthermore, within 20 ( twenty ) days after receipt of a notice of Rescission the creditor shall reimburse the obligor for the following listed below : Down payment - {$1400.00} XXXX  Registration Fee- {$180.00} State Filing Fee- {$100.00} Surcharge Fee- {$34.00} Electronic Registration Fee- {$12.00} Security Interest Filing Fee- {$20.00} Interest paid on this transaction from ( XX/XX/XXXX to XX/XX/XXXX ) {$3700.00} Totaling -- {$5500.00} Settlement offer - $ To Be Determined The Creditor will reimburse the obligor the following proceeds for violating the American Disability Act, and the Consumer Credit Application Process. The sum of {$5500.00} and a settlement offer to prevent any further Civil ligations, Complaint filed with the Maryland Attorney General Office, resulting from the Violations, Reimbursement shall be made by cashier check or money order payable to : XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX. XXXX Kindly, XXXX XXXX, XXXX

Company response to consumer: Closed with explanation