Consumer complaint received 2022-07-07
Company: FIFTH THIRD FINANCIAL CORPORATION
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Confusing or missing disclosures

Complaint:
Opened Checking and Savings acct with XXXX XXXX XX/XX/XXXX. Set up direct deposit. XX/XX/XXXX one of them went to old XXXX acct. Called 5/3 after 4 hrs she finally called Friday after at XXXX saying to mobile deposit it would clear next business day no worries and that I could also go to any XXXX XXXX XXXX to deposit cash. Said not to use bank transfer may take days and bills wont get paid. I paid via XXXX to electronic transfer some money myself to be sure for that days bills as 5/3 overdraft over XXXX. XXXX XXXX on hold. XXXX then? Why I wasnt aware didnt mobile deposit tell me at time, rescinding what she had said as if she had no recollection and there is a hold that went on the check until XX/XX/13 I will have to wait. I said how can that be because XXXX cleared the the check XXXX so you have money. Then saying she will get manager. He says will have to call me back. I then get call hours later saying I was sent email the regional mgr XXXX will release funds if XXXX provides letter that guarantees check is good and they can collect, bank statement and cleared ck. I said thats total harassment and you already collected the funds and have them. I was very upset. In anycase I went to XXXX XXXX branch which refused letter saying it proves nothing and a letter guarantees no funds only the cleared check does, which they also agree as unnecessary since bank already knew it electronically collected funds and was forcing me to play games to provide cleared check it collected from, but to go along and pleas them I got a copy of it that was stamped by yelled and dated and signed and a copy of Statement from XX/XX/XXXX which I sent both to XXXX without letter explaining That XXXX agreed with me the letter provided no information of any funds. I still had no posting of any funds Thursday and called around XXXX XXXX  and XXXX answered and when I asked what was going on she transferred me to a lady I dont know name. I asked her to release funds and she said she has every right to hold them and not arguing and hung up. 
I then emailed XXXX after trying to call back. I had emailed numerous times with some information as well as information from cc regulations as I told him account was not new as of XX/XX/XXXX was 30 days and not under new account hold rules and that in the letter I reced it also stated that once they received proof of funds it said they had to release hold and they continue to tell me they dont have proof unless they want to say nobody there does there job. I do feel very frustrated and upset that the branch is not are backing up what I was told by XXXX and Im not sure that she was correct as well that since 5/3 received the funds electronically on XX/XX/XXXX they had no right to put any hold in the first place especially until XXXX which is 6 days past the new account period. 
I also did get a call Thursday from a XXXX XXXX in Security no idea why asking me if I had cursed at anyone at branch. I am very upset he called and wondering what that was all about? He also said he could do nothing on hold and since it was mobile deposit I had to wait although there mobile deposit is 2 to days not 7 business days as well and I explained to him as well that the money was received by them electronically already and he as well continued to say he had no knowledge that they collected any funds from the check although this obviously can not be true. I really think treating a XXXX veteran this way is very wrong I also told them.

Company response to consumer: Closed with explanation