Consumer complaint received 2022-01-30
Company: TRUIST FINANCIAL CORPORATION
State: NC
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX, I went to my bank, BB & T now TRUIST because I had been contacted several times about an Online Banking Account? Before seeing XXXX XXXX XXXX, I asked for my Banking Transactions printout for my Checking Account. There was an entry made by, The Department of The Treasury that showed a DEBIT, the amount for the DEBIT was ZEROS. This was very ALARMING because, I had already informed XXXX XXXX XXXX that I was expecting a very LARGE SUM of MONEY from a lawsuit that, I won ( {$150.00} Million Dollars ) and that I was expecting my Widows Pension from DFAS and The Veterans Benefit Administration. As of today, Sunday XX/XX/XXXX, I have NOT received ANY of my money, however an Online Checking Account has been opened ( last four numbers # XXXX ) and my money has been Re-Routed, Stolen, by BB & T now TRUIST employee starting with, Re-Routing my money using SWIFT CODES and accounts that, XXXX XXXX XXXX is knowledgeable about. My Bank has Received my money and is working with individuals who are NOT on my account, and has NOT been given any permission or consent to be acting on my before. My Bank is, Altering, Changing, Creating, ReRouting, Wiring, committing Computer Device Fraud, Identity Theft, Fraud, and Elder Abuse on my, Bank Accounts. When I asked XXXX XXXX how will I know when my money arrives at the bank, XXXX XXXX informed me that, I wouldnt know. That the Bank will contact me in three to five business days? My money has arrived and my bank XXXX BB & T now Truist ) chose to do, CRIMINAL Activity by using ByPass Codes, Swift Codes and opening up another account account without my knowledge and consent to keep my money from me, and do with it as they have done. In a letter that I received it stated that, We believe you are the victim of a Clearing House Scam, my bank is the Clearing House Scam as their employees and managers at, BB & T, Sun Trust, and now TRUIST have been stealing from their own clients, per Federal Documents showing just how egregious their CRIMINAL ACTIVITY had gone to. I told XXXX XXXX that my money was due to Hit Any Day Now, and I do believe that, XXXX XXXX with other employees at the bank in the WiRE Department and the IT Department set everything into motion, so when my money arrived all they had to do was to PUSH a button to send it to an account ( s ) that they controlled. Case in point. On, XX/XX/XXXX, XXXX XXXX already had the account open where my money was going, and had already created an Login ID, however when I tried to login with the Login ID that XXXX XXXX gave me it DID NOT work, also my account was tied to a cellphone number, that they were convinced, I would never use again because of lack of finances to keep the cellphone on at all times. When, I did get the cellphone back on, I discovered that, XXXX XXXX had given me a Login ID that was different in characters, upper case, lower case, however it was the same phonetically. As, XXXX XXXX had made it absolutely clear that the Login ID was Case Sensitive, so, XXXX XXXX knew good and well what she was doing and what she had done. I also have the CODE ( sent to the on and off cellphone ) for the day, and time that I was in her office. I have all of my documents. I do believe CRIMINAL CHARGES are needed in this matter as well as ALL of my money that was, Re-Routed and Stolen from me. This is a travesty for all, Widows of our Servicemen who pass, to have to experience at the hands of their own Bank ( BB & T now TRUIST ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation