Consumer complaint received 2022-02-15
Company: PNC Bank N.A.
State: MD
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
In XXXX, I was a XXXX Subscriber therefore I had authorized them to take out of my bank account through ACH method the monthly charge of {$17.00} per month from XXXX to XX/XX/XXXX, they upped their rates to {$21.00} from the months of XXXX through XX/XX/XXXX. The issue I have is in XX/XX/XXXX they took XXXX payments of {$21.00} out of my bank account and I did not authorize the extra payment and then in XXXX of XXXX they took {$21.00} out of my bank account bi-weekly. I have tried talking to their customer service people who laughed at me and told me to go my bank. Their customer service reps also gave me three different stories on what all that extra money was for, one told me it was for a magazine that I never received, another customer rep told me it was for XXXX XXXX which is duplicate coupons and sale ads in Sunday papers and another yet told me it was for something called XXXX XXXX for something extra that they put in the newspaper a few times per year and ironically I have no clue what they are talking about because I never subscribed to XXXX XXXX, XXXX XXXX or no dang magazine and never seen anything extra. Now one would think if they are going to be double and triple dipping into people 's bank accounts they would have sent out a mass email or letters or both to their subscriber database to alert us all of these extra charges and to alert us to the fact that we could either subscribe to all of these extra things or choose not to subscribe. They did nothing. All they did was take extra money from me which I consider to be fraud because they stole extra money from my bank account without my express written or verbal confirmation/authorization. Now I had Covid back in both XXXX and XXXX, so unfortunately I couldn't get to my bank until XX/XX/XXXX because I had to wait for the health department to release back into the public along with my primary care physician and today my bank rejected my chargeback dispute. How can they legally do that to me, I have been a customer of this bank for 22 years, they are supposed to be helping me protect businesses from double and triple dipping without my authorization. I want my money back from the XXXX who was bought out by GCI because I didn't authorize them to take all that extra money out. I only ever authorized them to do one payment per month of the going rate which last year was {$17.00} for a bit then upped to {$21.00}. I was overcharged, I was stolen from, this is complete fraud to me the consumer and the fact that bank I have dealt with for 22 years or more isn't helping me is unacceptable, disgusting, illegal and wrong on all levels. I want my entire {$63.00} back that I was overcharged for. I want it back like yesterday. I don't understand why the bank rejected my dispute, I have a legitimate dispute that involves the money XXXX stole from me. I keep finding different agencies to file complaints with and I will keep at it until someone hears me and makes this right. To make this right I need them to repay me {$63.00} and it needs to go right back into my bank account.

Company response to consumer: Closed with monetary relief