Consumer complaint received 2021-06-19
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX of 2021 a friend of mine who is on unemployment was between her Banks and she asked if I could cash your check for her and I said sure I can deposit it but the bank might put a hold on it but she was fine with. So I went ahead and deposited the check. I was told the next day that my bank account was going to be closed and that I needed to call the loss prevention office. I waited on hold the first night from XXXX  until XXXX  when the phone system came on and told me that they were closed and hung up. I called the following day and spoke to someone who said that because of the situation and I had called and explained they would not close my account but that they would place a hold on my friend paycheck which we were fine with. However on the ninth day the day before they were supposed to deposit the check or clear the funds they took the amount of the check which was {$1000.00} out of my checking account which put my account into overdraft. They use the excuse that it was a difficult process item which is a lie there's no way would have been processed two times. Considering that during that time they didn't even credit me the money because of whatever reason I had to wait 10 days and they shut my card off also so I had no access to the funds that were already in my account that belong to me. The following day after the 10 day time period, so it would have been the 11th day so it would have been the XXXX of XXXX 2021, they went further and took out a fee for the check which was the entire amount that was left in my bank account. The money that was in my account before I deposited my friends check was my money and it was being direct deposited by the state of Texas unemployment office. They had no right to take my money or freeze my account without any notification. And now I've called and I've emailed and I keep getting the same generic message back saying that I need to wait 12 to 14 days will they do an investigation. But in the meantime that money cleared from the state for my Friends check who endorsed the check over to me. Even though it cleared Chase Bank decided to put a hold on the money because of what they perceived was fraud I guess. Before they closed the account and stole the funds from my account from myself and my friend, I did speak to the fraud and loss prevention departments. They asked me to come up to the bank with my driver 's license and I told them that I could not do that at this time within their time limit because my ex-husband and his mother both have XXXX and my daughter had been over there and we are XXXX  to make sure we don't get anybody else sick and I have the records to prove that as well. But that I could video call or email my ID or whatever they needed digitally. It was at this time that I was told that they would not be closing the account but I would have to wait an additional 10 days for the check to clear. That was a complete lie. I received a call from someone named XXXX from the Executive offices you said they were conducting an investigation and they would get back to me as soon as possible. I have no faith in Chase Bank whatsoever at this point I feel like they just took my money and my friends money and are using the excuse that they think it's fraud with no proof at all whatsoever the check is a legitimate check it's not stolen or anything. Now my friend is also in a bind because she kept the check since we did a mobile deposit and she can't even cash it or put it into a new bank account because Chase Bank has taken the funds on that check and will not release them. And the worst thing about the whole thing is that the excuse that they gave me in my bank account with debit memo for the entire amount of the check was {$1000.00} and they tried to say that it was a double process. And that is a complete and utter lie. We would like chase bank to return the money that they stole from us including the sea and stop giving us the run-around because my friend has children I have a child unemployment fixing to be ending these are our last check why would they do something like that for no reason. It sounds super illegal. I wish someone would get on their XXXX for basically stealing from customers because I've read on the internet that I'm not the only person has happened to their been married couples that have had the same problem and Chase Bank is just keeping their money for months. Shame on Chase bank. I have a few things that I managed to get off of my Chase account before they basically made it impossible for me to do so right after I submitted my first complaint they locked my online account and I can read my statement but I can not respond to them and I can not download anything from them anymore I can't change my password they changed my password to get in so I can't get proof that they are saying these things on my statements but I'm telling you it's true and and I would like something done about it. Big banks continue to rob every day people mothers fathers children etc. Hard-working families people that have been affected by the coronavirus and is pandemic like my daughter 's father and maybe possibly us I mean I lost my business and I had to take care of her at home because her school closed after XXXX kids came down with the XXXX  and this is what Chase Bank is doing to people who desperately depend on their money. You are wonderful chase. Thank you.

Company response to consumer: Closed with explanation