Consumer complaint received 2016-05-16
Company: SANTANDER BANK, NATIONAL ASSOCIATION
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
updating Case number : XXXX good morning, the following e-mail received by my bank XXXX in XXXX from Santander bank shows that Santander bank has given its engagement to stand on behalf of its fraudulent client XXXX, and gave its engagement to pay for losses and damages instead of its client and now we received the below e-mail in which they are saying that they will not pay because there was no money available in their client 's account so I would like to update my complaint. 

- the bank received the wire transfer on the XXXX of XXXX they have kept the money for all this time. they have sent us a swift on the XXXX of XXXX to say there was no money available so they tried to gain all this time knowing that they will send a negative response ignoring the fact that they have made several mistakes as notified in my original complaint. 

- they have given their fraudulent client enough time to withdraw all the XXXX usd even by small parts. 
I am telling you that this bank is as fraudulent as their client and I am asking you to protect me from their behaviour. I am victim of their client who robbed me of XXXX usd by using a fraudulent proforma invoice and covered by this bank who gave him the opportunity to make this robbery and gave him enough time to get access and withdraw as much money as he wants. 
sincerely yours XXXX the bank 's engagement Secured Message From : XXXX To : XXXX Date : XXXX/XXXX/2016 XXXX GST Subject : Your Recent Concerns - SecureThisMessage Attachments : XXXX SecureThisMessage Dear XXXX XXXX, Thank you for your e-mail below. We responded directly to the Office of the Comptroller of Currency yesterday, and I have attached a copy of our response to this e-mail. 
As stated in our response, we are still awaiting a Letter of Indemnification in order to assist you. To clarify, this is when a bank or insurance company promises by this written confirmation to act as a 3rd-party on behalf of the first party in a transaction or contract. The 3rd-party covers loss or damage to the 2nd-party in the agreement caused by the first party. Also known as an indemnity bond. We can not move forward in this matter until you obtain an indemnity bond from your insurance company or bank and provide it to us. 
For additional information, please contact our Fraud Prevention and Security Department at XXXX. 
Thank you, XXXX Vice President Manager Customer Relations Mail Code : XXXX, PA XXXX Tel : XXXX ( XXXX ) Fax : XXXX ( XXXX ) XXXX the XXXX received the XX/XX/2016 Dear Sir Please find the below response received from correspondent -- -- -- -- -- -- -- -- -- -- - Instance Type and Transmission -- -- -- -- -- -- -- Original received from XXXX Priority : Normal Message Output Reference : XXXX Correspondent Input Reference : XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- - Message Header -- -- -- -- -- -- -- -- -- -- -- -- - XXXX Output : FIN XXXX Free Format Message Sender : XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- - Message Text -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX : Transaction R XXXX XXXX : Related Reference XXXX XXXX : Narrative AMOUNT USD:XXXX VALUE DATE:XX/XX/2016 XXXX REFER TO OUR ABOVE MENTIONED PAYMENT, PLS NOTE THAT WE HAVE RECEIVED FOLLOWING MESSAGE FROM XXXX QUOTE PLS NOTE WE ARE UNABLE TO RETURN FUNDS AS FUNDS ARE NO LONGER AVAILABLE TO RETU AVAILABLE TO RETURN. 
WE NOW CLOSE FILES

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed