Consumer complaint received 2015-04-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
I have XXXX checking and XXXX credit card accounts with Bank America. The credit accounts had limits from {$25000.00} to {$50000.00} and all had zero balances when this all began. These cards are rarely used since most daily transactions are by debit cards. XXXX of the cards provides {$20000.00} in overdraft protection on the checking account. Approximately a month ago the XXXX XXXX charged {$100.00} for a subscription to the same account that provides the OD protection. This charge occurred without my knowledge or consent and must have been automatically made at the end of a subscription term which was originally paid with this card. The credit card payment became due XXXX XXXX with {$25.00} minimum payment required. I did n't check my balance on this account because I had n't used it so I failed to make the {$25.00} payment. BofA immediately shut down my credit card without notice nor warning for non payment. 
Of course, all this happens in the month where I had to pay property taxes on XXXX XXXX and income taxes on XXXX XXXX. I needed to pay about {$11000.00} in extra taxes so I counted on the availability of my OD protection to cover a portion of these tax checks. But, BofA also shut down my OD credit along with the card for failure to pay the {$25.00} minimum payment. So, now they are potentially returning XXXX or more of my tax payments which will certainly cost me additional money in penalties and late fees. 
I immediately contacted the bank to make arrangements to correct the situation. Here is where it gets crazy. I spoke with XXXX different customer service folks at BofA on Saturday XXXX XXXX in XXXX calls lasting a total of XXXX hour and XXXX minutes. Each person would promise some quick resolution but need to forward me on to another person in a different department. Both of my calls were terminated without warning by their system while I was holding on the line. No one ever provided any solution to my problem. On Monday XXXX XXXX, I tried again and spent XXXX more minutes in which some effort was made but nothing was accomplished toward rectifying the problem. They refused to accept my offer to use another bank 's credit card to pay for any shortages. They refused to allow the use any of my BofA cards, too. They insisted on cash at the bank. This is simply unreasonable and clearly appears to be designed to trump up penalty charges. 
The bank effectively shut down my access to money over the weekend without notice for {$25.00} that was 5 days late. That is unreasonable. Then they kept me on a circle-jerk phone conversation for almost XXXX hours without offering any solution. This was unreasonable. They refused my offer to make any kind of payment over the phone using any of the XXXX or more cards I offered. That was unreasonable. 
All of this was more unreasonable considering my financial position. I have been with this bank continuously for 46 years, I run about {$200000.00} through the account each year, I have never in my life bounced a check, I have an XXXX FICA score and a net worth of at least {$XXXX} XXXX. I am good for this little debt and the bank should XXXX well know it!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief