Consumer complaint received 2015-05-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Mortgage
Sub-product: Other mortgage
Issue: Application, originator, mortgage broker

Complaint:
I am requesting your assistance with a Deed In Lieu issue I am currently experiencing Bank of America. Due to my getting conflicting information on the Deed In Lieu process with BOA, I am asking that any foreclosure be stop until my issues have been resolved. XXXX XXXX XXXX XXXX with the Deed In Lieu department initially stated to me that I qualified for a Deed In Lieu HAFA process and my second mortgage lender would be eligible for {$6000.00} to help towards settling any out standing balance with XXXX XXXX and I would be eligible for relocation amount of {$3000.00}. On XXXX XXXX. a XXXX XXXX, Deed In Lieu Specialist contacted me. She stated that I needed to provide BOA with a payoff balance from XXXX XXXX and now XXXX XXXX eligible for amount 6 % off of the principal balance or up to the XXXX balance. I then informed XXXX XXXX how much the principal balance was {$43000.00} owed to XXXX. She stated that BOA would offer {$2600.00} to XXXX XXXX instead of {$6000.00} and the relocation amount would be {$2000.00} instead of XXXX. I told her what XXXX XXXX XXXX had stated to me regarding both XXXX and my HAFA eligibility as it relates to principal balance and relocation amounts ; and that I had already informed XXXX regarding {$6000.00}. XXXX XXXX stated that BOA 's Deed In Lieu process would take up to 90 days and BOA has a settlement agreement with DOJ that states borrowers can only get {$2000.00} or {$7500.00} for relocation amount. She would first have to get an inspector out to look at the property. I informed XXXX XXXX that I had to move back into the home due to squatters break into my home twice and on one occasions setting a fire on my back deck. Due to my health, I was unable to maintain the lawn. XXXX XXXX stated to me that I did n't have to worry about cutting the lawn because Bank of America source out a business that cut and maintain lawns on their behalf. An inspection was scheduled for Thursday XXXX XXXX, 2015 at XXXX ; however, after waiting for an hour and half on the day of my inspection, I had to call XXXX XXXX to what happen to the inspector. Once the inspector XXXX XXXX arrived at my home, he informed me that he had fallen asleep and forgot about the appointment. When XXXX XXXX finished inspecting my home he informed me what need to be done before the Deed In Lieu process can be completed. He stated to me that I needed to remove all personal items inside the home, clear all debris, and cut the lawn. I told XXXX XXXX what XXXX XXXX stated to me regarding cutting the lawn. On Saturday, XXXX XXXX, 2015 while attending an event, I received a call from XXXX XXXX stating he forgets to get me to sign the inspection papers from Thursday, XXXX XXXX, 2015. I explained to him that I was out of town and would n't be back until later ; however, he could email them over to me. XXXX XXXX asked me to text him my email address. When I did not hear from XXXX XXXX, I text and sent him an email.The next day I received a strange email that I thought was from XXXX XXXX asking what information he forgot to provide me. So, I had to remind him about our conversation on Saturday. Afterwards, XXXX XXXX wife informed me that it was her.On Monday, XXXX XXXX, 2015, XXXX XXXX called telling me that there again she is denying my Deed In Lieu request because the back steps on the deck needed to be fixed. Even though XXXX XXXX the inspector does n't reference anything about back step to my deck that needed to be fixed in his report. What XXXX XXXX just brought this issue to my attention on Monday, XXXX XXXX, 2015 and the inspection was XXXX XXXX, 2015. When I ask XXXX XXXX for copy of the revised inspector'contract, she stated that she was n't sure if she could. I very confused about what Deed In Lieu process XXXX XXXX is following because I have two inspection reports alre

Company response to consumer: Closed with explanation