Consumer complaint received 2017-03-09
Company: AFNI INC.
State: NC
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX overcharged my account under false statements/representation. Attached are some notes that I took to help me to remember what took place and when : XXXX Notes : On XX/XX/2014 spoke to XXXX regarding their XXXX plans/services mentioned they had 4g/3g plan and supplied my personal information and current phone no. XXXX. 
Some shared details about the Mi-fi XXXX ( XXXX meters ) 1. Waived fees with the exception of {$36.00} activation and {$12.00} shipping fee. 
2. Send via XXXX 2-5 days. 
3. Small device with 12gigs. 
4. Early cancellation fee of {$350.00} for 2-years would apply after 14-day free trial period and with activation of phone. Supervisor guaranteed that I would be 100 % satisfied with service. 
5. Would receive XXXX cordless phones for free. 
6. Up to 5-lines 7. A {$36.00} activation fee refundable within 3 days. A {$35.00} restocking fee 8. Created XXXX digit pin based on service inquiry date XX/XX/2014 with XXXX as XXXX key. 
9. Confirmation of XXXX. Shipping calls XXXX. Dropped off equipment with XXXX XXXX on Friday, XX/XX/2014 because store denied equipment. This was after XXXX, XXXX representative and another representative tried to help me send it back. The representative gave me a confirmation to ship it via XXXX. 
XXXX Tracking # XXXX. Recorded XXXX-phone XXXX 10. XX/XX/XXXX phone and internet activated 11. Spoke to XXXX to activate at XXXX and password XXXX 12. Spoke to Lovely on XX/XX/2014 for clarifications about plan. 
* Received numerous XXXX mail within a month 's period ( advertising, etc. ) very confusing did n't know which was the bill/advertisement. 
13. Spoke to a XXXX to about issues/dissatisfaction with service ( voicemail sounded scratchy and continuous drops from internet ). She gave me the XXXX address that was XXXX miles from my home off of XXXX to drop device off before XX/XX/XXXX. ( XX/XX/XXXX plus 14 days = XX/XX/XXXX. 
14. On XX/XX/XXXX, confirmed cancellation date with XXXX by phone XXXX 15. Received bill before I could barely get the equipment shipped back to XXXX ( not good service ) 16. Spoke to XXXX representative on today ( XXXX ), Wed. XX/XX/XXXX between XXXX and strongly expressed my concerns about the bizarre bill charges. Representative kept trying to refer me to a ridiculous number of overcharges and could n't explain in details why the bill had jumped from $ XXXX dollars to {$980.00} extra when I clearly did n't have the equipment. She said that she would have her supervisor ( XXXX ) contact me within requested 30 mins. to an hour. However, I never got a return call. Decided that I should construct a dispute letter ( copy enclosed ) will send out early today XX/XX/XXXX Thursday. Confirmation : XXXX 17. XXXX billed me in the amount of XXXX for Bill period XX/XX/XXXX. Bill date XX/XX/2014. I will send another certified letter to both XXXX XXXX, XXXX, KS XXXX office and the XXXX, KY XXXX office. 
18. Today, XX/XX/XXXX Wed. XXXX mailed me a Collection agency alert letter dated for XX/XX/2014 stating that they valued me as a customer and would like to resolve any issue that may have caused my account to become past due in the amount of {$930.00}. I have tried to resolve the issues through sending a couple of dispute letters, but XXXX insist that I owe them the ridiculous amount for overages of data use. We did n't even keep the plan for the 14 days, because the " guaranteed '' service was terrible! 
On XX/XX/XXXX, called XXXX regarding a new service plan for internet and phone.

Company response to consumer: Closed with explanation