Consumer complaint received 2023-08-23
Company: U.S. BANCORP
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
Filed a previous Complaint to the CFPB Submitted to the CFPB on XX/XX/2023 XXXX Closed I received the information in regards to XXXX XXXX in their response is very clear the USBank needs to contact XXXX XXXX to start the process. I was to contact USBank directly and I had 4 deaths in my family last month leaving a Notarize letter to USBank so they could start the retract the payment process for help in recovering my funds in the amount of {$13000.00}. This has been horrible but I also want to point out where they keep talking about the Account holder at XXXXXXXX XXXX had previously contacted me when he discovered I was the person who by no harm intended put that money in his Bank Account. XXXX XXXX had called me got on a FDCP Record line with me and him on the phone I want to say that first call was on XX/XX/2023 with a Male Agent who I did first that it was XXXX XXXX he was speaking to. After the Agent verified the XXXXXXXX XXXX  Account was XXXX XXXX then gave permission to that Agent to speak with XXXX XXXX and I asked about the payment and the Agent stated the money was still at XXXX XXXXXXXX on a Bank Hold Freeze and then XXXX XXXX of course upset stated he didnt know me and had no clue why I be sending him {$13000.00} and reported it to XXXX XXXX as Fraud only to discover it was not and told the Agent to give the money back to XXXX XXXX because he was not taking the money and XXXX XXXX had Closed his bank account over this unfortunate situation. XXXX gave XXXXXXXX XXXX  the permission to speak with me and I spoke to Supervisors at XXXXXXXX XXXX without XXXX XXXX nod even the line stated the payment was still sitting at XXXXXXXX XXXX and I needed to get USBank to help assist me with retracing the payment. I went to USBank countless times and one time one Customer Service Rep XXXX went to go and get the paper work for me to fill out when the XXXX Manager stopped him and my point is USBank not one time even attempted to help assist me in retracting the payment process and I even spoke to a few Supervisors at USBank explained the difficulties I was having within the Bank and was told on several attempts to go to the same Bank tell them what they stated and it was one XXXX Female USBank Manager told me to go to The Police Department and the other XXXX Manager stated thats the Banks policy and procedure XXXX XXXX this was on the last conversation and she said well I guess you will just have to take us to Court. She made this statement to me on or about XX/XX/2023. Im also seeking damages in the amount of {$50000.00}. Calling me a scammer is what the XXXX Manager at USBank stated to me the last time I was in the USBank on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Nevada XXXX and I had a male witness practically every time I went to the USBank this stuff is so not funny and I have been emotionally drained and distressed over it taking medication because of it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation