Consumer complaint received 2016-01-26
Company: WELLS FARGO & COMPANY
State: AR
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo Foreclosed one my home without providing information to me on the REAL possibility of getting a modification. ( 1 ) I was never told that because I had received a modification that I would not be eligible for another. Based on the actions of the home preservation specialist, my home was foreclosed on improperly which is another issued. 
The home preservation specialist with Wells Fargo consistently requested information which was already in the file. The final decision to not submit my file to the underwriter on the day before the foreclosure sale was because there was no utility bill that the preservation specialist considered acceptable that verified service to the home. Well Fargo staff have documented my mailing address as a P.O. Box for years. All mail comes to my P.O. Box. The address on the bill was my post office box with the service address marked clearly as the address of my home. Note once again the mailing address on the utility bill was the mailing address in Wells Fargo file and the service address on the bill was the address for the house. I had provided via fax at least a XXXX box of copy in an attempt to provide the requested information the my home preservation specialist. There was an unbelievable inability of the Wells Fargo Staff understand and assimilate information concerning my monthly income and budget. I believe this is a demonstration of the careless irresponsible manner in which Wells Fargo Case management and information system attempted use bias in the manner in which my loan modification was considered. I believe that Wells Fargo was attempted eliminate certain " bad '' loan off the ions books which the property 's were sold at foreclosure to a sister company owned by Wells Fargo. This is well documented.Wells Fargo 's Department of Justice case in which an investigation revealed that Wells Fargo had violated ECOA and FHA by locating branches and loan officers selecting mortgage brokers, and marketing loan products to avoid and thereby discourage prospective borrowers in predominantly XXXX and XXXX neighborhoods in at least XXXX Metropolitan areas. Wells Fargo has a history of case management procedures which are wrong and illegal. During the relevant period, the bank failed to exercise adequate oversight to ensure fair lending compliance. Although my case is a little different, I have requested the geographic information on the foreclosure conducted by Wells Fargo over the past XXXX years as well as the race of the homeowners. Wells Fargo has a history of discriminatory activity. ( 3 ) I had requested a postponement of the sale. I had documented information on the availability of funds. Asdo9cumented earlier, the modification request was denied on the day before the sale because of XXXX item. The XXXX item was a utility bill which documented service at the address and in my name. I provide a utility bill with the service address noted as the address of my home. The bill had been mailed to my post office box which is the record address on my Wells Fargo account. The modification was denied hours before the sale. the documentation for the funds for the postponement was denied. The exact same information that was provided to postpone the sale 30 days prior was not accepted. The Attorney General 's office in the State of Maryland in 2012 entered into an agreement with Wells Fargo over deceptive marketing of adjustable rate mortgages written by companies that Wells Fargo. Wells Fargo has a history of deceptive management system which has been documented by the Department of Justice. It has been proven that Wells Fargo additional denied certain loan request and misrepresented the interest of those modification request. I have fallen prey to the Wells Fargo System.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation