Consumer complaint received 2017-09-26
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
As of XXXX/XXXX/XXXX our small business checking account was transferred from XXXX XXXX XXXX to XXXX XXXX. I knew there would be an adjustment period and probable glitches so I decided to be patient and follow the XXXX employees advice wherever needed. I knew I could n't get online to my account but was told it would take some time for the transition. Fine, ok. Our seasonal business income goes up and down thus our account balance goes up and down. While it was up, there was no problem with automatic withdrawals. In other words I could manage our account just by monthly statements ; but, as time wore on it became a problem. We received a letter in the mail to contact a local branch because there was a problem that needed to be resolved with our ability to use online banking. My husband went to a local branch, they read the letter and then told him that they did not know why that letter was issued but there was no problem that they could see. So again I attempted the online banking but was refused. In XXXX there were two overdrafts ( {$35.00} each ) AND 2 extended overdraft fees of {$25.00} each. This was a larger quarterly withdrawal in addition to the monthly withdrawals. I learned this through my statement which I received in XXXX XXXX. We hurried to remedy this by depositing money. I once again tried to get online banking but again was unable to accomplish this. We went to the XXXX branch to remedy this problem. XXXX was most helpful. She found a major glitch where we had to go through the government to get the signature card reauthorized by XXXX standards. This process took a long time ( about 3 weeks or so ). XXXX then entered the necessary information and eventually we were easily able to get access to online banking. The problem I am disturbed about is the lack of XXXX BANK 'S taking responsibility as a business for all of the fees. But for the fact that I could not get online directly related to this " transition '' to their bank these automatic withdrawals would have been seen by me online and the low balance would have been taken care of. I NEVER had this issue with XXXX XXXX, NEVER. Our small business has been tormented by this bank NOT by the branch manager who has work very hard for us but by XXXX and their greedy standards. I tried to find a way to email XXXX but their were only phone numbers of departments who could not help me reverse all of these charges! Someone at XXXX decided to transition our account to the wrong kind that requires a {$5000.00} minimum balance. Never had that type of account at XXXX XXXX. I feel they have been deceitful with the transition of my account to XXXX XXXX. The branch manager was able to credit our account for {$60.00}. We paid {$80.00} total for the " new '' type of bank account management fees. Why are we paying these fees if the transition was supposed to be smooth and no change in our type of account was supposed to occur? No employee at XXXX has thus far been able to reverse these charges. It feel like they read from a script. Can you help me?

Company response to consumer: Closed with monetary relief