Consumer complaint received 2021-09-23
Company: ProCollect, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I have been trying to resolve this collection for the last 2 years, and I never received anything from XXXX XXXX or Pro Collect before this showed up on my credit. This apartment complex has not been under the same management company since XXXX. They changed companies so XXXX XXXX can not help me. I have never received a letter or bill from XXXX XXXX after moving out nor from pro collect. Then I contact the XXXX XXXX XXXX is company the current employees at XXXX XXXX told me to contact. I contact them and they told me that they only cover XXXX County. Nor is the apartment manager at the apartment complex any longer. Over the past two year I have been on communication with pro collect to get this collection resolved. I have even email, faxed, and mailed evidence stating showing that this balance and debt is invalid. One of my last interactions with this company I spoke to a managers and other employees and it has not been a pleasant experience. The Manager XXXX XXXX told me she believe her client over me despite me sending in proof and evidence that this information is invalid. II have also talk and communicated with the following employees of pro collect and there has been no response or correspondence advising that they have looked into resolving this account because this information is invalid. XXXX. XXXX. XXXX XXXX XXXX. I do not owe any money to XXXX XXXX. I paid my rent every money before the 1st or on the first. I never paid any extra fees. The only fees I should been responsible for are listed below and I over paid the last month residing in the apartment so that the fees could be taken out of it. The apartment complex manager XXXX XXXX committed fraud by signed a bill or ledger that had untrue and invalid information on it. This is wrong to do someone like this. 
I have tried to resolve this debt and it is invalid. Below is a copy of the letter that was sent to this company along with evidence that will be attached to this complaint This debt is invalid, and I have tried many ways to discuss this debt and have gotten nowhere. I am sending this letter along with evidence to show that majority of those charges on the ledger are invalid, as well as this collection I took all the appropriate steps, when I vacated the apartment. There is a copy of the email and the letter I dropped off at the leasing office multiple times. I even overpaid the month before so that there would be a balance to take any additional charges out of it because I did not pay a deposit. 
There was never an eviction notice served there isnt even one of my record either, my attorney has checked into it. 
I even paid my rent every month on time the two years I stayed. I never paid one late fee or any other fees while residing in the apartment. I have payment rcpt for the two year that I will be forwarding as well to show that I paid all of my bills on time I paid on the 31st of the prior month no later than the first. 
I will be filing the same information with all 3 credit bureaus to put this under investigation. 

The following charges are INVALID XX/XX/XXXX : Late fee {$50.00} XX/XX/XXXX : Rent XXXX XX/XX/XXXX : Late Fee {$5.00} XX/XX/XXXX : Eviction XXXX XXXX : XXXX XX/XX/XXXX : Late fee {$5.00} XX/XX/XXXX : Collection Charge XXXX Rent- {$620.00} XX/XX/XXXX : XXXX Rent- {$480.00} XX/XX/XXXX XXXX Reletting Fee- {$520.00} XX/XX/XXXX : Late fee- {$35.00} XX/XX/XXXX : Month to Month fee- {$19.00} TOTAL : {$2000.00} The following charges are VALID XX/XX/XXXX : Pest XXXX XXXX {$1.00} XX/XX/XXXX : Trash fee XXXX XXXX {$9.00} XX/XX/XXXX : Water XXXX XXXX {$19.00} XX/XX/XXXX : XXXX Torn Up x 2- {$40.00} XX/XX/XXXX : Cleaning Unit Not Clean- {$80.00} TOTAL : {$150.00} BALANCE AS OF XX/XX/XXXX : - {$160.00} ( OVER PAID AMOUNT BY ME ) That mean that this account should be resolved with the account paid in full.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation