Consumer complaint received 2022-10-18
Company: Progrexion Holdings, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Identity theft protection or other monitoring services
Sub-issue: Received unwanted marketing or advertising

Complaint:
I went to credit.com and tried to join, they had an error and I could not join ( thank goodness ). From that point I contacted the company and told them to remove my email address and information from their systems because I did not trust a company that I could not sign up for a service with my personal information and I did not want to hear from them again. 

Here is the email header showing it coming from them : XXXXEMAIL HEADERXXXX Received : from XXXX ( XXXX : XXXX ) by XXXX with HTTPS ; Sun, XXXX XX/XX/2022 XXXX XXXX Received : from XXXX ( XXXX : XXXX ) by XXXX ( XXXX : XXXX ) with XXXX XXXX XXXX  ( XXXX, XXXX ) id XXXX ; Sun, XXXX XX/XX/2022 XXXX XXXX Received : from XXXX ( XXXX : XXXX : XXXX ) by XXXX ( XXXX : XXXX ) with XXXX XXXX XXXX ( XXXX, XXXX ) id XXXX via XXXX XXXX ; Sun, XXXX XX/XX/2022 XXXX XXXX Authentication-Results : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Received-SPF : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX Received : from XXXX ( XXXX ) by XXXX ( XXXX ) with XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ) XX/XX/2022, XXXXXXXX XXXX XXXX Hello XXXX, Thank you for your patience. 

The request for your email address XXXX to be unsubscribed from all marketing emails has been submitted. I apologize for this experience. 

Please feel free to reach out to us if you have any further questions or concerns. 


Sincerely, XXXX XXXX. 

We are always working to improve our products and our users experience. You may receive a brief survey that will only take 1-2 minutes of your time to complete and any feedback regarding your Credit.com account and experience would be greatly appreciated. 

System ( XXXX Support ) XX/XX/2022, XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX : thanks ( XXXX XXXX ) XXXX XXXX : We will update you soon. Have a good day, XXXX! 
( XXXX XXXX  ) XXXX XXXX : Yeah, the site has issues.. I will NOT be trying to sign up again but if you guys figure it out and stop blaming a web browser maybe you would get more signups ( XXXX XXXX ) XXXX XXXX : you too ( XXXX XXXX  ) XXXX XXXX : thanks ( XXXX XXXX  ) XXXX XXXX : We understand your concern and we appreciate your feedback. 
( XXXX XXXX ) XXXX XXXX : that's all I was hoping for ( XXXX XXXX ) XXXX XXXX : that you get my feedback and try to get someone to look, if my son and I could not sign up, how many thousands more are you loosing??/ ( XXXX XXXX ) XXXX XXXX : night ( XXXX XXXX  ) XXXX XXXX : Thank you for notifying us of the issue that you experienced. Good night, XXXX. 
( XXXX XXXX ) XXXX XXXX : We apologize again for the inconvenience that this has caused you. 

System ( XXXX Support ) XX/XX/2022, XXXX XXXX XXXX ( XXXX XXXX  ) Credit.com Bot : Hi there. I'm the Credit.com Bot. 
( XXXX XXXX  ) Credit.com Bot : You can ask me a question and I'll try my best to find you the answer. 
( XXXX XXXX ) Credit.com Bot : Or talk to a human. 
TALK TO A HUMAN, SEE OUR BUSINESS HOURS ( XXXX XXXX  ) Web User XXXX : agent ( XXXX XXXX ) Credit.com Bot : Here 's an article that might help : ( XXXX XXXX ) Credit.com Bot : 1. 3 Reasons Why Your Free Credit Score Looks Wrong You take the advice youve heard so many times and you get your free annual credit reports to make sure they are correct. Then View article : https : //support.credit.com/hc/en-us/articles/203015004-3-Reasons-Why-Your-Free-Credit-Score-Looks-Wrong ( XXXX XXXX  ) Web User XXXX : agent ( XXXX XXXX  ) Credit.com Bot : Here 's an article that might help : ( XXXX XXXX ) Credit.com Bot : 1. 3 Reasons Why Your Free Credit Score Looks Wrong You take the advice youve heard so many times and you get your free annual credit reports to make sure they are correct. Then View article : https : //support.credit.com/hc/en-us/articles/203015004-3-Reasons-Why-Your-Free-Credit-Score-Looks-Wrong ( XXXX XXXX  ) Web User XXXX : human ( XXXX XXXX  ) Credit.com Bot : No problem. I'll need your contact details first. 
( XXXX XXXX  ) Credit.com Bot : ( XXXX XXXX  ) Web User XXXX : Name : XXXX XXXX Email : XXXX ( XXXX XXXX ) XXXX XXXX : Hello XXXX, my name is XXXX XXXX How may I assist you today? 
( XXXX XXXX  ) XXXX XXXX : I tried to sign up, said error when I did about " not enough credit information '' or something and then kicked me out. My son same thing happened ( XXXX XXXX ) XXXX XXXX : I then went to XXXX and joined and no errors ( XXXX XXXX  ) XXXX XXXX : I am sorry that you are experiencing some issue with the sign up. May I know if the error appeared when you were asked some security questions to verify your identity? 
( XXXX XXXX  ) XXXX XXXX : I did my verification, no issues, right after that is when it happened.. some crazy issue about not enough credit history to make report ( XXXX XXXX  ) XXXX XXXX XXXX XXXX am almost XXXX, I have many years of history ( XXXX XXXX  ) XXXX XXXX : The questions that you are asked during the sign up process are to verify your identity with the Credit Bureau XXXX If you are asked questions that are unknown to you or that do not apply to you, you can select " Does Not Apply ''. 
( XXXX XXXX ) XXXX XXXX : Please try to clear the cookies and cache on your browser or use a different browser. 
( XXXX XXXX  ) XXXX XXXX : I know what those are and how to answer and why they may error, I answered them correctly. 
( XXXX XXXX  ) XXXX XXXX : EDGE ( XXXX XXXX  ) XXXX XXXX : Just wanted you to know. I am happy with myfico, they are XXXX $ a month but their product works ( XXXX XXXX  ) XXXX XXXX : I just wanted to give feedback and same happend to my son. 
( XXXX XXXX  ) XXXX XXXX : I apologize for this experience. To research the issue, could you please confirm if you used your SSN to register for the account? 
( XXXX XXXX  ) XXXX XXXX : XXXX ( XXXX XXXX  ) XXXX XXXX : I can confirm it was not a security issue or verification issue ( XXXX XXXX  ) XXXX XXXX : Also another error when trying to unsubscribe to your emails it gives " Unable to save changes. Please try again later. '' ( XXXX XXXX  ) XXXX XXXX : I want my email removed from your system please. 
( XXXX XXXX  ) XXXX XXXX : I was able to delete the unsuccessful account created with your email XXXX. Please try to start over with sign up and user another browser. 
( XXXX XXXX  ) XXXX XXXX : lol, no thank you. no disrespect meant but your system is not right ( XXXX XXXX  ) XXXX XXXX : I would like to be removed from the email list please ( XXXX XXXX  ) XXXX XXXX : Id rather pay XXXX a month and get good product and service ( XXXX XXXX  ) XXXX XXXX : I am not trying to be rude ( XXXX XXXX ) XXXX XXXX : Normally, user is subscribed to the email list if they have an account with Credit.com. But I can have this checked with our team regarding your email subscription. 
( XXXX XXXX  ) XXXX XXXX : I am just surprised with a big domain, I'd expect better ( XXXX XXXX  ) XXXX XXXX : please ( XXXX XXXX  ) XXXX XXXX : thank you ( XXXX XXXX  ) XXXX XXXX : what is sad is this is what happened to my son... 
( XXXX XXXX ) XXXX XXXX : so you guys have an issue, might want to investigate. 
( XXXX XXXX  ) XXXX XXXX : You're welcome! Please let me know if you are still unable to complete the sign up. 

Here 's the sign up page for Credit.com https : //www.credit.com/signup/. 
( XXXX XXXX  ) XXXX XXXX : any news on the email list?? 
( XXXX XXXX  ) XXXX XXXX : I will leave you alone, just confirm I wont get more emails please. 
( XXXX XXXX  ) XXXX XXXX : thanks ( XXXX XXXX  ) XXXX XXXX : Could you please attach a screenshot for the page where you are having an issue with unsubscribing? 
( XXXX XXXX  ) XXXX XXXX : one sec please ( XXXX XXXX  ) XXXX XXXX : Thank you. 
( XXXX XXXX  ) XXXX XXXX uploaded : email XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Type : image/jpeg Size : XXXX ( XXXX PM ) XXXX XXXX : can't sign up and can't get off the spam list ( XXXX XXXX ) XXXX XXXX : lol ( XXXX XXXX  ) XXXX XXXX : I will have to confirm this with our support team as you do not have an account with Credit.com yet. 
( XXXX XXXX  ) XXXX XXXX : And I don't want an account ( XXXX XXXX ) XXXX XXXX : but I got an email ( XXXX XXXX  ) XXXX XXXX : that means I am on a list ( XXXX XXXX  ) XXXX XXXX : However, if your email is part of the email list. I am going to request to remove your email from the email list. 
( XXXX XXXX  ) XXXX XXXX : thanks ( XXXX XXXX  ) XXXX XXXX : You're welcome! Were you able to try and sign up again? 
( XXXX XXXX  ) XXXX XXXX uploaded : email XXXX XXXX XXXX XXXX XXXX  : XXXX XXXX  XXXXXXXX XXXX XXXX Type : image/jpeg Size : XXXX ( XXXX XXXX  ) XXXX XXXX : it said to click there to unsubscribe ( XXXX XXXX  ) XXXX XXXX : XXXX XXXX that and then the error I sent before ( XXXX XXXX  ) XXXX XXXX : Could you please provide the email address where you receive the message for the 7 day free trial? 
( XXXX XXXX  ) XXXX XXXX : XXXX ( XXXX XXXX  ) XXXX XXXX : Thank you. We will need to review this further as it was showing on our records that your account was not created successfully and you received the email about the 7 day free trial. 
( XXXX XXXX  ) XXXX XXXX : I will be happy to reach out to our development team regarding the sign up and unsubscription issue. I will leave this ticket on hold and will follow up with you via email as soon as I have heard back from them. 
( XXXX XXXX  ) XXXX XXXX : Are we still connected, XXXX? 

Sincerely, XXXX XXXX OF XXXX As you can see I asked and asked and asked... I tried to use their site and they intentionally allow their site NOT allow unsubscribe.. Nasty tatics..

Company response to consumer: Closed with explanation