Consumer complaint received 2016-06-19
Company: WELLS FARGO & COMPANY
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
OK Wells Fargo. This is my 3rd attempt to get some answers to my questions. Some, you answered before but others, you totally ignored or just out right refused to answer. So, I 'm going to break it down very simply for you so there is no " CONFUSION. '' Please read CAREFULLY and address EACH and EVERY concern of mine. Please number them just as I did so there are no discrepancies. Once completed, please proof read your answers and compare them with my questions to make sure all concerns are addressed. You wrote on my first complaint that you were n't sure what questions I wanted you to address therefore, you could not answer correctly. I hope this simplifies your efforts. 
1. INVESTOR AND SERVICER. Why did you lie and tell me that Wells Fargo was ONLY the SERVICER and the FHA was the INVESTOR? You know the FHA does NOT loan money but insures the investors interest if I, the mortgagor, defaults. Why would you send me on a wild goose chase trying to speak with someone at the FHA? That was wrong. Check documents. Please explain in detail how Wells Fargo did n't know they were the investor. 
2. PARTIAL CLAIMS. Because you lied to me about being ONLY the servicer, I could not utilize the Partial Claims through the FHA. ONLY the INVESTOR can initiate this program which would have been YOU, Wells Fargo. The funds were available to me because I paid into them. I could have used those funds to get back on track with a 0 % interest free loan. There would be a lien on the property but I would n't have to pay that back until the mortgage matures or I sell or move out. Is there some reason why you did not want a lien on the property? Please explain 3. FORCE PLACED INSURANCE. Why did you cancel my homeowners insurance? You, Wells Fargo told me that my insurer cancelled me. That was a lie. You intentional cancelled my insurance so you could add your own, high priced insurance. Now, I know, by law, you can add insurance if there is n't any to protect your interest in the home but to intentionally stop payment on MY insurance just so you can add YOUR, HIGH PRICED, LESS INSURED, insurance was a deliberate act to drive up the amount owed. If that 's not true, than why did you cancel YOUR HIGH PRICED insurance once you took ownership of the property? Yes, I have a copy of the cancelation. I 'm still in the house so what kind of insurance do YOU have now? Do n't lie because I already called and checked. I was advised to get renters insurance while I 'm still here. Did n't Wells Fargo, along with a few other banks, get fined to the tune of XXXX Dollars for FORCE PLACED INSURANCE and kick backs? Please explain 4. SAVE THE DREAM OHIO. Once the foreclosure went into affect, you, Wells Fargo, would not accept anything less than the TOTAL amount due plus fees and costs. I wanted to pay something to alleviate my mortgage from skyrocketing out of reach but because you REFUSED to accept any money from me, I was not able to utilize the {$25000.00} I was awarded from SAVE THE DREAM OHIO. You could have used that money and I would have gotten back on track. Also, the total dollar amount owed that was given to XXXX XXXX, the HUD authorized employer that prepared my SAVE THE DREAM OHIO paperwork, was a lot lower when you gave it to her. I do n't understand how, in a months time did it go up {$8000.00}?. All of this could have been avoided if I was allowed to make partial payments. I was told, by you, the servicer Wells Fargo, that the FHA, my " INVESTOR '', does n't allow partial payments. Now, to find out that Wells Fargo WAS the investor all along? That 's shady. Explain please 5. STANDING Why did you, Wells Fargo, foreclose on me so early? ( XXXX XXXX, XXXX ) What was the rush? After a little digging, I saw that there was no assignment registered until XXXX XXXX, XXXX. You acquired my mortgage XX/XX/XXXX. 2 years and 4 months later, you still hadn '

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation