Consumer complaint received 2023-10-30
Company: TMX Finance LLC
State: FL
Product: Payday loan, title loan, personal loan, or advance loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
ISSUE Originated loan XX/XX/XXXX with InstaLoan ( Title Max ). I immediately defaulted. Made payment arrangements and started to make payments in XX/XX/XXXX. Defaulted again in XXXX. Vehicle was illegally repossessed by means of breaking entry, trespassing and vandalising property ( local police case was filed same morning ). Recovery agent unhinged and damage my 16 double gate, traveled inside property over 50 ft to get vehicle from under car port which is under the roof of house structure. Damaged tiles on floor with lift from tow truck as well. Partially hinged gate back up after he exited property. I paid vehicle off within 12 hours and they initially waived the {$400.00} recovery fee in lieu of events that transpired inside my property. I was finally able to pick up vehicle on third day and it had considerable damages to the lower front end as well one of the rear rims, the cooling fan to the radiator. I have already repaired the cooling fan to assure that is mechanically worthy ( {$550.00} ). The cosmetic repairs are pending ( another $ XXXX in damages ). All things that delineated upon pick up, including an envelope with {$3200.00} from my client that I perform XXXX services for on a weekly basis that was in the driver door. I filed a claim with XXXX XXXX who is there principal recovery service and they had assigned it locally to XXXX XXXXXXXX XXXX XXXXXXXX. The claim for damages was denied and a complete waste of time. I called to find when I would be receiving my title and they advised it would not be released without me paying the {$400.00} recovery fee that was initially waived or without my signing a Settlement Agreement, which includes a full hold harmless clause in the first 2 paragraphs. I refused naturally, but yet my account was settled in full. I have not title to my vehicle and certain that after 30 days, it will once again put me in a position of default making my vehicle and my property eligible to be target again for a recovery. The recovery agent is case being viewed as Vandalism, but the case is being reviewed as the Vandalism clearly didn't occur in my property without Breaking Entry, Tresspassing and Burglary to Occupied dwelling. 

UPDATE XX/XX/XXXX They coincidentally released the title six ( 6 ) days after they received the complaint. However, they never released the registration hold on the vehicle and I'm unable to renew the tag unless they submit Form 82191 to the Florida Department of Motor Vehicles at Fax ( XXXX ) XXXX or email XXXX. InstaLoan/TitleMax simply stated the transaction but NEVER addressed ANY of my grievances on the damages to my vehicle and property in their efforts to recover said vehicle. In mechanical repairs I'm already out of pocket over {$2300.00} in mechanical repairs, Six days of Work {$640.00} in wages from not being able to go to work, XXXX XXXX XXXX {$100.00}, XXXX home from the first time the vehicle left me stranded {$40.00} and this does not include the cosmetic repairs to the vehicle that are the lower spoiler, lower lip, grills and lights.They never once negotiated any remedy to my damages on the vehicle or property or any of the other losses. I was able to recooperate partial by disputing their charge with my bank account in regards to my credit transaction to release the vehicle and pick up. Only to learn that my registration is restricted, rendering my car useless as my only means of transportation.

Company response to consumer: Closed with explanation