Consumer complaint received 2015-12-23
Company: CARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIP
State: MS
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
I applied for a mortgage on XXXX, with a closing of XXXX. I was assured by the lender, Cardinal Financial DBA Sebonic Mortgage, the date was easily achievable. I promptly submitted all documentation Cardinal requested. Late on Friday, XXXX, after repeated phone calls and emails earlier in the week from my realtor, the selling realtor, and myself, the closing officer, XXXX XXXX, finally responded to me. She supplied a list of more documentation needed in order to close : proof my XXXX pension would continue for 3+ years, a purchase contract addendum, the insurance quote for the home, and a large deposit item. As I told XXXX XXXX, the pension info is clearly on each monthly XXXX statement ; the addendum was dumped on me after hours on a Friday, making quick resolution impossible, and the insurance quote had previously been supplied ( but I did so again to make things easier ). As to the large deposit, it was below the large deposit threshold Cardinal had set ( {$3000.00} vs {$3800.00} )! Despite this fact, I readily supplied all documents. 
Over the course of the few remaining business days ( XXXX XXXX ) before the original closing, there was a flurry of emails and confusion on Cardinal 's part. It was so bad, I finally enlisted the help of the loan originating officer, XXXX XXXX, to help me. Despite my complying with everything Cardinal asked, the closing on Wednesday, XXXX, was now impossible. Cardinal then assured Thursday, XXXX, would work out fine ... it did n't. Still trying to salvage a closing before the weekend, I was again assured it would happen on Friday, XXXX by XXXX. XXXX XXXX was so concerned, he gave me his personal cell number despite his being out of office that day. Despite repeated emails from this, that and the other person within Cardinal, nobody was able to give me an amount to bring to closing. At approximately XXXX, the closing agent at the local law firm handling the sale finally gave me an amount. The deal still was n't ready to go through. At approximate XXXX, Cardinal advised the closing could not legally happen, as I had not been provided the federally required closing disclosure statement -- a document with a mandatory 3-day waiting period. In fact, it was only after I placed an irate call to Cardinal did I ever receive the document, and then only after the Processing Manager, XXXX XXXX, personally emailed it to me! So, at XXXX, two days after the promised closing, my closing was again delayed 3 business days due to Cardinal XXXX paperwork ( violating Federal Law XXXX it would seem ). This matter was such a problem, XXXX XXXX refunded my appraisal fee and also brought their VP of Mortgage Operations, XXXX XXXX, into the loop. 
Finally, thankfully, on Tuesday, XXXX, the loan did finally close -- with ZERO thanks to Cardinal Financial. 
Fast forward to Tuesday, XXXX. I receive an email from Cardinal Financial regarding a large deposit that was not reported. XXXX XXXX, a Post Closing Specialist, wrote me stating a large deposit in the amount of {$3400.00} needed documentation. I tersely wrote back to XXXX XXXX that I had previously supplied this info to XXXX XXXX ( which in hindsight, I had the transaction confused with the other ) but that it also fell below the large deposit threshold of {$3800.00}. So even after closing, Cardinal Financial can not get its act together and follow its own paperwork. 
This closing has been the absolute WORST financial transaction I have ever encountered. Had I not gotten in touch with XXXX XXXX on XXXX, I do n't know if the loan would have EVER closed! I feel Cardinal violated RESPA in a number of ways, but at minimum had no idea what they were doing. 
I have scores of emails regarding this fiasco I am ready, willing and able to supply to CFPB, or anyone else.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation