Consumer complaint received 2017-02-22
Company: Google Compare Credit Cards Inc.
State: FL
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XXXX/XXXX/16 at XXXX a random person sent me a payment of {$140.00} on Google Wallet. I had no idea who this person was or what the payment was for, so within half an hour at exactly XXXX I refunded the transaction on the same day XXXX/XXXX/16 for the same exact amount to the same email it came from. Since Google Wallet does not have an option to directly refund a transaction, I had to send a separate transaction as the refund. In this second transaction that acted as the refund I specifically put in the memo of the transaction " Refund for transaction XXXX ''. The X 's represent the exact original transaction ID for {$140.00} that was sent to me. Fast forward over two months later, on XXXX/XXXX/16 the person who sent me the original transaction for {$140.00} puts a reversal on the payment even though they were already refunded it by me the same day they sent it, Google Wallet lets them reverse the original payment and they take {$140.00} from my account leaving me at a $ -XXXX wallet balance and unable to use Google Wallet even though I had already paid this person back. The first day this happened and multiple times since I have contacted the person via the email the original payment was sent to me from to ask what the deal was and little to my surprise I have head nothing back because they clearly blatantly stole from me and knew what they were doing 100 %, i 'm sure they were in shock Google Wallet made it so easy for this person to steal from me. 

On the same day the reversal also happened ( XXXX/XXXX/16 ) I filed two dispute forms with Google Wallet putting in all of this exact evidence I am mentioning now and that is where the real nightmare started. There support has been absolutely terrible to me! I only got a response on XXXX of the forms I submitted as of now, and the only advice they have given to me is to try to contact the person even though I made it clear to them multiple I already did and they are not responding, they still refuse to do anything and are making me pay this $ -XXXX balance at this point even though I have clear proof that this transaction that was reversed on me was already refunded 29 minutes after it was originally sent! Specifically the customer support agent XXXX who responded to my first dispute form via email has also been terrible to me, he has blatantly ignored the numerous followup emails I have sent in the recent days asking about the status of my case, effectively leaving me clueless as to what is going on. The customer support representative/supervisor XXXX XXXX in the Google Wallet Live Chat I spoke with was also terrible, they gave me unless advice telling me to file another dispute form even though I 'm still waiting for a result on the first two I filed, and this actual incident itself is not even a dispute. Someone fraudulently reversed a payment on me that I had already refunded, yet Google Wallet wants to act as if this is a " dispute '' and make me wait weeks for them to do something, its clear to me by now they plan on doing nothing though if I can present such clear evidence that I was victimized and they disregard it its clear to me they just wan na make me pay for someone else 's fraud. 

This company is truly pathetic when it comes to support and every other aspect, they will let people steal from you and make you pay for it, be careful everyone!

Company response to consumer: Closed with explanation