Consumer complaint received 2015-08-11
Company: Rent Recovery Solutions
State: GA
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account status

Complaint:
I am seeking assistance with a matter involving XXXX XXXX XXXX in XXXX, XXXX. In XX/XX/XXXX, I rented an apartment from XXXX XXXX Apartments. I had to terminate my lease one month early, due to my mother having to be relocated from the state of XXXX to XXXX because of a medical condition ( XXXX ). My assistance is needed to help provide for her daily care. I informed XXXX XXXX XXXX, in writing of my situation and reason as to why I needed to terminate my lease a month early. My rental payment status was current and in good standing with a zero balance. Per management on duty, XX/XX/XXXX, I was given consent to proceed with my early termination. The on-site manager wrote the names of XXXX XXXX and XXXX XXXX, on my paperwork, and said that she would give them the paperwork. I was also informed that my security deposit, which consist of the first and last month 's rent, should take care of the month of XXXX 's rent of {$720.00}. At the time that I vacated the property, I turned in my keys, completed a walk-through inspection and left my contact information. At that time I was not told that money was owed and I have not received any calls or other correspondence from XXXX XXXX. 
In XX/XX/XXXX, I began receiving calls from Rent Recovery Solutions ( R.R.S. ), informing me they are a collection agency trying to collect a debt for XXXX XXXX XXXX for the month of XX/XX/XXXX. This agent was XXXX XXXX. I informed her of the situation. She asked that I fax all documentation in regards to this early termination to her, to which I complied. I did not hear back from her. Then on XXXX, I received a voice message from another agent, XXXX of R.R.S. stating she was contacting me regarding an urgent matter and to return her call. I returned the call and left multiple voice messages trying to resolve this situation. I received another call from a different agent, XXXX XXXX ( R.R.S. ) on XX/XX/XXXX. I explained 1. XXXX XXXX 's consent to the early termination of my lease and that I had documentation to substantiate my explanation. XXXX. Previously, faxed documentation to Rent Recovery Solutions to substantiate my explanation. She shared with me no one had contacted XXXX XXXX and that my account had been referred to the credit bureaus because I had not set up a payment arrangement to resolve this issue. I asked her why had this been reported as a negative event on my credit, when XXXX XXXX agreed to the early termination of my lease in XX/XX/XXXX and I have provided every documentation to R.R.S. that R.R.S. has asked me to provide. At this point she told me to hold and we were disconnected. I tried calling her back multiple times and left messages and received no call back.. At this point she told me to hold and we were disconnected. I tried calling her back multiple times and left messages and no call back. 
On XX/XX/XXXX, I also mailed a written request for validation of the debt an am waiting for a written response from XXXX Management and/or XXXX XXXX. 
I am requesting assistance with Rent Recovery Solutions ( R.R.S. ), due to them referring me to credit bureaus. I deem this report unnecessary due to my consistent corporation. Please let me know if you need further documentation to help pursue my clearance of this matter. I have supporting documentation that I would like to fax to you. Please provide a fax number. 
Thank you in advance.

Company response to consumer: Closed with explanation