Consumer complaint received 2016-10-31
Company: WELLS FARGO & COMPANY
State: NC
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
I filed XXXX/XXXX/2016 complaint # XXXX and i want to place the second false/fraud/lies on what took place by wellsfargo bank personnel claims/fraud dept. and will attach proof of statements. XXXX thing must be clear wellsfargo deleted all of these item but thank XXXX i was able to print some of them. 
1- XXXX XXXX transfer on account XXXX that was closed on XXXX/XXXX/2016 you have proof from the letter dated XXXX/XXXX/2016 by credit card XXXX that I attached yesterday. 
2-I was able to print on XXXX/XXXX/XXXX statement that showed the over the limit amount created by wells fargo bank as cash advanced of {$4900.00} and XXXX on an account ending on XXXX that was closed on XXXX/XXXX/2016 that created additional cash advance fee 's as well. 
now if you look at the statement how do they allowed this to take place when the statement shows a total credit limit of {$18000.00} and last statement balance XXXX/XXXX/2016 of XXXX and sixty days ahead I was glad I was able to print at least the front page on XXXX/XXXX/2016 and when I whent to get more paper to print the rest of the XXXX pages and came back and wells fargo had deleted all of the rest of the pages. 
3- on XXXX/XXXX/2016 I was able to print another front page on the ending account XXXX and in it the charges and cash advances increase outstanding balance to {$22000.00} and over the limit due of {$3400.00} last statement date XX/XX/XXXX2016.and I tried to print the XXXX pages and it would not allow me I called the bank to check and wellsfargo again deleted all the pages and they were not able to pull them up. 
XXXX On XXXX/XXXX/2016 I look again and I found XXXX pages on account XXXX that was created without my authorization or request and it shows a credit limit of {$18000.00} and a outstanding balance of {$6200.00} I again tried to print the XXXX pages and again wellsfargo had deleted all pages but was able to at least print the front page and on that XXXX there were XXXX cash advances and fee 's look at the dates of these transactions XXXX see original message there was stolen/false/fraud from XXXX and it still being investigated to date nothing has happen. they even suggested to contact XXXX executive office. 
1- XXXX XXXX XXXX XXXX 2- XXXX XXXX XXXX XXXX XXXX 3- XXXX XXXX -vice president XXXX XXXX ALL HAVE BEEN CONTACTED INCLUDING XXXX XXXX YOU HAVE ALL THE OTHER COPIES I HAVE ATTACH ON PREVIOUS COMPLAINT AS YOU CAN SEE ALL THE WELLSFARGO BANK SCAM AND LIES AND PROOF. I HAVE FAXED OVER TO XXXX credit exec office OVER XXXX PAGES AND TO XXXX OVER XXXX PAGES IN ADDITION I HAVE CONTACTED OVER XXXX PERSONS. AS WELL AND THE TOOK THE ACCOUNT AND TRANSFERE IT BACK TO XXXX AND HE WAS THE XXXX THAT STATED THAT I CAN CONTINUE TO MAKE PAYMENTS AND WILL GET THEM BACK AND SHOULD NOT AFFECT MY CREDIT AND IT HAS AFFECTED MY CREDIT. IT HAS BEEN 75 DAYS AND WELLS FARGO NO ONE HAS DONE NOTHING SPECIALLY XXXX XXXX XXXX SR.VICE PRESIDEN OF CREDIT CARD FRAUD CLAIMS DEPT. I HAVE ATTACHED THENAMES AND PHONE # S OF OVER XXXX PERSONS i HAVE TALKED TO ONES THAT I HAD FAXED OVER XXXX PAGES.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation