Consumer complaint received 2016-05-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I want to file a SECOND COMPLAINT against Wells Fargo Home Mortgage for the deceitful, dishonest, and corrupt, method in which they have processed my loan modification, which resulted in another denial. I have faxed all requested and repetitive documents to the modification department for quite a lot of months, turning into several years. I was constantly transferred to different Wells Fargo representatives and agents, I believe this is clearly a violation of the HAMP Eligibility and the program codes XXXX & XXXX ( Protection Against Unnecessary Foreclosure ) - ( Suspension of Foreclosure Proceedings in Process ) and codes XXXX & XXXX ( Single Point Of Contact ). 
In XXXX, I became very ill and was diagnosed with a medical condition making it impossible for me to work causing a horrendous hardship and I got behind my mortgage payments I implored for help I was distressed and anguished This entire process has become a nightmare. I truly believed that once I followed their directive I would be approved for a modification, I have continued to plead with them and explained my difficult situation no avail. 
I was never made aware that my loan was accrued by a private investor XXXX BANK, XXXX. as Trustee for WFMBS XXXX, I do not understand why they are involve with my loan and are refusing to help me I strongly believe they are in violation of the guidelines of the Emergency Economic Stabilization Act of XXXX and the Foreclosure Relief Act of California XXXX SB XXXX and XXXX XXXX XXXX & XXXX. 

In addition Wells Fargo has valued my home at a horrendous amount when in reality the properties around my home have sold for half, I presume Wells Fargo 's action is to make it unworkable, impossible to get a modification they are devious and corrupt .I have attached sale comparable of my area as proof of what I am complaining. 
I strongly believe Wells Fargo Home Mortgage is not in compliance with the government standards and codes, therefore I ask that you apply your regulatory authority and re-evaluate Wells Fargo Home Mortgage policies and their process of assisting home owners with the modification under the Making Home Affordable ( XXXX ) program, It is my believe their underlying guide lines contains misrepresentations, deception and violation of The Truth In Lending Act - TILA. this federal law was enacted in XXXX with the intention of protecting consumers in their dealings with lenders and creditors. 
Furthermore, I think Wells Fargo Home Mortgage is in violation of the guidelines of the Emergency Economic Stabilization Act of XXXX and the Foreclosure Relief Act of California XXXX SB XXXX and XXXX XXXX XXXX & XXXX and I fall within the aforementioned guidelines. 

Their lack of willingness to assist home owners, specifically those who have a medical condition and have a crisis and live in desperation should not be tolerated by your organization. Wells Fargo has demonstrated we are insignificant to them, they lack customer value and fail to respect home owners in crisis.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation