Consumer complaint received 2023-04-11
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
i : send a subpoena to Wells Fargo by the highest USPS method of delivery which is registered mail, restricted delivery. i : serve one of the managers at Wells Fargo by the name of XXXX XXXX XXXX ( Tel : XXXX, fax number XXXX XXXX, address XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX ). i : also send the same using USPS registered mail restricted delivery to the address of Wells Fargo Bank in XXXX XXXX as well as to their agent for service of process. Please note : USPS defines registered mail restricted delivery as " What is Restricted Delivery?

Selecting Restricted Delivery allows the mailer to direct delivery only to the addressee or the addressee 's authorized agent. '' The subpoena required XXXX XXXX XXXX at Wells Fargo to within 30 days from the receipt of the subpoena to : l ) fumish the account holder name, address, date the account was opened and closed, and the telephone number for account holder, for XXXX XXXX XXXX account number XXXX or by XXXX XXXX XX/XX/2023, whichever happens first. 
On XX/XX/ 2023, i : contacted Wells Fargo at the branch and inquired about the overdue response to the subpoena, a young lady who later on identified herself to me as XXXX XXXX told me she would inquire about it from XXXX and through their legal department and would give me an answer. At or about XXXXXXXX XXXX  a lady who identified herself as XXXX ( tel Number XXXX XXXX XXXX ) called me and told me she was able to speak with legal department at Wells Fargo and the response she received was that the method of delivery was not proper and that a notice of the same subpoena was not served on the account holder. i : replied what was told to XXXX did not make any sense, for at least two independent reasons, 1 ) the method of delivery for the subpoena was made personally as well as USPS registered and restricted mail delivery which is the highest method of delivery according to USPS, and 2 ) the purpose of the subpoena were to identify the account holder 's name, address, tel number etc. XXXX then gave a phone number at Well Fargo which is their legal department : XXXX XXXX XXXX i : then called that number and spoke with a woman who identified herself to me as XXXX. XXXX again repeated the same, that the method of delivery was not proper and the account holder was not served, i : repeated the same again that the purpose of the subpoena was exactly that, to identify who the account holder ( s ) were and that if XXXX or anyone else wishes to challenge the method of delivery through the USPS, i : would be only happy to do so reminding XXXX that USPS has their own court systems and will severely prosecute those who like Wells Fargo question the integrity of USPS personnel. XXXX repeated herself and i : again reminded her that concealment is a criminal offense and Wells Fargo must adhere to the power of the writ and that non return of the writ could result in contempt of court order and other penalties. Since XXXX was not acting properly and seemed to have attempted to conceal evidence, i : then told XXXX that i : would record her voice and the fact that she refused repeatedly to not only identify herself as to her last name but also was refusing to pass me to speak with a supervisor, since what XXXX was telling me, did not make any sense and in fact appeared to be efforts at concealment of evidence of criminal conduct. Right after i : told XXXX that i : would record her voice and in her refusing to comply with court order, XXXX hang up on me, all my repeated efforts to call back and speak to someone else, were not successful, as if Wells Fargo were tracing my tel number and refusing to pick up. Clearly Wells Fargo is in contempt of writ and must be penalized by CFPB and others.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation