Consumer complaint received 2018-05-09
Company: CITIBANK, N.A.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I wrote you back on XX/XX/XXXX and asked you for help on a matter with CitiMortgage. Case XXXX. At that time you sent the complaint Over to Citi and they responded with a letter and about 60 pages of paperwork. 
After getting the papers and sitting down with a attorney i was advised to re file my complaint with you and forward it to the D.O.J And the U.S Department of Housing and Urban Development and the Attorney General Senior Counsel City of XXXX XXXX State of CA. 
The paperwork i Received from CitiMortgage was so Doctored up and so one sided in CitiMortgage favor. 
My Claim is CitiMortgage was a were of the acts of fraud on my Mortgage account. 
I also believe CitiMortgage did not do There Due Diligence on gathering the paperwork needed on the last complaint i filed, only receiving 60 pages plus when in fact there should be over one thousand documents if not more, And with those documents i can show, Fraudulent loan modifications papers while in CitiMortgage contral. 
I can show forged signatures on my loan documents. 
I can show a fake notarized loan modification document. 
And the list goes on and on. 
I can show that when CitiMortgage said they called me and they said i never answered there calls, ''WRONG '' I have over 200 phone records showing the dates and times of phone calls i made to CitiMortgage. 
I have over 500 faxis that was sent to CitiMortgage showing i sent Documents that they required over and over again.but CitiMortgage claims they never got them, I had phone calls emails and letters from CitiMortgage employees telling me When to File Bankruptcy and when to close it out because i had my loan modification approved. " " LIES '' '' I have loan Deferment letters from CitiMortgage that said i was approved to put the past due amount on the back of the loan. Then when i sent them back with a payment CitiMortgage sent them back to me with the pay off date changes. 
The most resent problem just took place a few weeks ago i was working with a CitiMortgage employee XXXX XXXX XXXX XXXX XXXX XXXX XXXX From the Executive unit she informed me of all the wrongdoing on my account and told me the foreclosure will be on hold until we can resolve the fraud. 
Then a week latter i am sending her emails and they are being returned to me so i call to set up a phone appointment for her to call me back well she missed 3 of those call backs so i called again and i find out she is no longer working with CitiMortgage. 
Then a few days latter i find out the foreclosure is reset for XX/XX/XXXX Then i found out after making many calls i got a new worker to help me.

So i sent this guy all the paperwork for a loan modification. he takes it and tells me he would put the forecloser sale on hold until after underwriting looks at everything. well one day latter he calls me and told me my loan mod was deniaed and the foreclosure is now set for XX/XX/XXXX he told me that i had 30 days to appeal it.

As of today i still have not received any loan mod denial letter and any documents i have asked for to appeal so on XX/XX/XXXX i e mailed the new guy and asked for him give me 15 more days so i can get the loan mod denial and other paperwork needed. 
He told me underwriting said no. 
Now i have a foreclosure set for 7 days from now i still have not received one piece of paperwork from the new guy but here told me he request it and i should have it any day now. 

CitiMortgage needs to be held accountable for all the wrong doing on my account.. 
CitiMortgage needs to be held accountable for the forecloser misconduct on my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation