Consumer complaint received 2020-06-20
Company: Paypal Holdings, Inc
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Confusing or missing disclosures

Complaint:
The information below is for a purchase that I made through paypal on XXXX. The item was never delivered to me. The tracking number provided to me was for some one else and for a delivery made days before my purchase. I notified this to the seller ( XXXX ) immediately and Paypal requesting a correct tracking number. I was not given a correct tracking number and my order was never delivered to me. I filed a complaint requesting advice and or a refund from Paypal. The refund was denied and I have yet to know where my order was actually shipped to. Thus, I am reporting my concerns to CFPB for personal guidance and to protect others consumers. 

Your attention this matter is appreciated. 

XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX Details about your shipment Dear XXXX XXXX, XXXX added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them. 

Shipper USPS Tracking number XXXX Shipping status Shipped If you have questions about the shipment, please contact XXXX Seller XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, GA XXXX United States Description Unit price Qty Amount Item Name : XXXX Item # XXXX {$62.00} USD 1 {$62.00} USD Subtotal {$62.00} USD Shipping and handling {$0.00} USD Insurance {$0.00} USD Tax {$0.00} USD Total {$62.00} USD Payment {$62.00} USD Sincerely, PayPal Help | Security Centre Please do not reply to this email. To get in touch with us, click Help & Contact. 



Copyright 1999-2020 PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 

PayPal XXXX : N/A : XXXX Hello XXXX XXXX, We reviewed your transaction ( s ) and are denying your case ( s ). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. 

Transaction information : Dispute Case ID : XXXX Transaction Amount : {$62.00} USD Dispute Amount : {$62.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2020 Notice of Debit We previously issued you a provisional credit for your transaction ( s ). We now need to debit the full amount of the transaction ( s ) in the amount of {$62.00} USD from your PayPal account. This debit will occur on or after 5 business days from the date of this email. We will email you to let you know when this debit is complete. 

You May Need to Add Money to Your Account If there's not enough money in your PayPal account to cover the full amount of the transaction ( s ), please add money to your PayPal balance. If there's not enough money in your PayPal account to cover this debit, it may result in a negative balance and possible limitations to your PayPal account. 

To add money, simply log in to your PayPal account and click Add Money on your Account Overview page. 

We're sorry for any problems you may have experienced with this transaction. 

Learn More about PayPal Purchase Protection Find out how your purchases are protected and how we investigate cases by clicking Legal Agreements at the bottom of any PayPal page. Then, simply click PayPal User Agreement and Protection for Buyers. 

Thanks, PayPal

Company response to consumer: Closed with monetary relief