Consumer complaint received 2015-07-12
Company: Ocwen Financial Corporation
State: OK
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I have already described in much detail what has happened. I will however attempt to restate and add more details. I had mortgaged two properties in XXXX separately. Several years later OCWEN LOAN SERVICING , LLC became the loan servicing company for XXXX mortgages via two different previous loan servicing companies. 1 ). One of the mortgages was modified by Ocwen. On this mortgage I feel Ocwen unjustly added an additional approximately {$19000.00} to my principal balance even though my loan was paid current with previous loan servicers until the year of XXXX. That was about two years of payments made on time until that point. I had financial difficulties in XXXX to XXXX primarily and sought modification on my mortgages. 2 XXXX. One company Litton did modify but I later learned the document I signed added {$40000.00} to my principle in order for that company, Litton to modify the loan. This property had been owned by several other companies before Litton owned it. This was very unethical for Litton to do I feel. I was able to get the monthly loan amount decreased over time and retain the property before the loan was sold to Ocwen. Again before the modification I had paid approximately 2 years worth of payments on time before my financial difficulties developed. 3 ). The next property was mortgaged and serviced in XXXX by XXXX after several previous mortgage companies had owned the loan. XXXX sold to Ocwen. Representatives from XXXX told me my loan was modified. I had not received written clarification on this and I continued to pursue this documentation. I was eventually told XXXX sold all of its company mortgages to Ocwen and I could not any longer contact XXXX when XXXX phone number instructed I should now contact Ocwen. This is the loan I believe maybe have been re-modified by Ocwen. This is the loan mentioned above that added an additional {$19000.00} to my loan and did not inform me that this action would result in the addition to my principle. As previously stated, Ocwen phone agents have been rude, do not all give me the same consistent information when I call, typically refuse to allow me to speak with a supervisor to resolve my inquiries or just plain hang up on me or place me on indefinite telephone holds. 4 ). Ocwen would report me as late within 30 days after the month I was late with payments up to 89 days when I was experiencing financial difficulties. Now that my payment have been paid within the current month due, since XXXX XXXX on XXXX loans, Ocwen can not report my payments paid since the last four months. All three credits agencies show me paid thru XXXX XXXX. This has the effect of keeping me from seeking possible refinancing should I want to do so. This is just wrong. Ocwen phone agents have stated Ocwen is not responsible that the credit agencies are responsible. When I submitted inquiries to the three credit agencies the replies were the credit agencies report as soon as the reporting companies give them the information. If Ocwen could report within 30 days after I was late for over 30 days Ocwen can report in a timely manner when I have paid on time. Thank you for reviewing my complaints.

Company response to consumer: Closed with explanation