Consumer complaint received 2023-02-07
Company: CREDIT ACCEPTANCE CORPORATION
State: MI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I previously submitted a dispute against credit acceptance on a XXXX  XXXX XXXX interest rate 22.99 % for a total of XXXX with interest I thought they would really work with me with something but they're not she said in her remarks that I had time to ask questions and all that no I did not I got you the dealership like at XXXX in the afternoon he had the paperwork all filled out and XXXX XXXX XXXX will probably tell you that too my daughter-in-law was with me if I have to get her involved in this I surely will she can stay how long I was in that office and the second time my son so I have XXXX witnesses and if I would have backed out of the gap insurance he would have been really upset because he would have to redo the paperwork all over again I can not believe this I am so hurt and upset do you have the letter that I wrote when I was begging you guys to please work with me XXXXXXXX XXXX XXXX told me cuz I called them XXXX  the salesman that sold me the car told me that credit acceptance settles for 20 % of what's left on the loan the last time I looked it was like XXXX ridiculously high you have to admit that XXXX XXXX XXXX of that is {$820.00} and if I would have got charged a " '' FAIR RATE '' ''.. THE CAR WOULD HAVE BEEN PAID OFF OR CLOSE TO IT!! I was even willing to go back to XXXXXXXX XXXX  and have them put the negative equity on top of another loan but XXXX XXXX Auto told me I would have to have money and a cosigner if I had money in a cosigner I wouldn't be going for a subprime loan I am going to contact legal aid this week about the unfairness unethical and I'm going to contact my daughter-in-law and find out how long we was in the office and my son just like when I talked to you on the phone you talked around me the bottom line is I paid {$8000.00} for that car already what would you think is a fair amount for payoff that's what I want to know a fair amount what would you pay? I've lost a lot of sleep I get a lot of headaches I can not believe this..the " MAIN '' REASON FOR getting subprime is to pay it off trade it in for a brand new car ... .I am XXXX XXXX XXXX my DREAM IS TO DRIVE A brand NEW CAR.!! I AM HURT EMOTIONALLY..MENTALLY.. PHYSICALLY DRAINED!! THIS IS VERY HURTFUL. THE MOST IMPORTANT THING FOR ME TO DO IS BE OPEN AND HONEST ABOUT THE SITUATION AND HOW IT MAKES ME FEEL AND THAT'S WHAT I'M TRYING TO DO ... FINANCIAL HARDSHIP IS WHAT THIS IS THE MOTOR IS GONE IN THE CAR.. I will write the president if I need to I need somebody to hear me and feel what I feel.. with the first dispute that I wrote I was completely honest because honesty is the best policy.. as lenders can work with consumers they can do whatever they want to do within the law I'm trying to explain the circumstances of this and how unfair this is to me it's so unfair I can understand if I only had the car for a year and only paid even XXXX but {$8000.00} I really wish you guys would work something out with me anything is possible I'm not asking for {$400.00} payoff but I am surely not going to pay another {$4000.00} that is unfair to me with the situation that I admit that I am in with the car with the motor almost {$5000.00} to fix it the car isn't worth that. In order for this to be a success I need your help!!! But with the phone calls I was getting phone calls at least three times a day every single day I have had XXXX since the first of XXXX before that I had frontier I'm going to be contacting frontier to get a printout because what I'm saying is the truth every time I turned around the phone was ringing I was {$100.00} behind even! And I am fully well aware that not every situation can be solved or resolved as everyone 's loan is different there's no two loans that are identical to be fair in my personal opinion I think a lot less for payoff would be suitable but that's my personal opinion I really wish you would help me with this when I sent the letter in the mail the US mail I begged and begged... I tried to do well by others I don't do to somebody what I don't want done to me for sure and I don't know what I did to deserve all these headaches that I get from the stress I'm going to end up getting getting a hold of my doctor and making an appointment this is affecting me in a lot of different ways that I did not know alone could affect a person I lost a lot of sleep trying to come up with a plan... I guess one thing you really have to ask yourself how would I feel if I was in her situation how would I feel about that? That's what you have to ask yourself and that is huge I am sure you would be just as hurt as I am I am so hurt I have spent so much time in the situation I have no time for nothing else.. something has to.illl go I pray every night. Every single night I was raised to be respectful and fair to other people..could you please talk to the owners of Credit Acceptance or whoever is in charge of the auto loans?? If there is a will there is always a way to resolve circumstances of a HARDSHIP..please look at my past payments .does n't that show how serious I am on making payments?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation