Consumer complaint received 2015-04-23
Company: Navient Solutions, LLC.
State: AZ
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
XXXX 2009 I began attending XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX ( formally XXXX ). Prior to registering and moving from my home in XXXX I received assurances that the specific coursework I desired was available in a XXXX month program. I was then promised that the degree I would receive after course completion would be both valid and official. I was also guaranteed by faculty members that the job market would be highly favorable for such an advanced and professional skill set and that certification from this school in particular would be looked upon with the highest regard. I was also promised, in writing, that my advanced college level courses from my previous XXXX degree from XXXX were more than adequate and would transfer to XXXX XXXX XXXX. At that point, as all of my requirements appeared to have been met, I sold everything I owned that would not fit in my Honda Accord and moved from my home and family in XXXX XXXX, XXXX XXXX, XXXX. 

Upon arriving at the school in XXXX after driving XXXX miles, and not a moment sooner, I was informed that the coursework I had specifically desired and received assurances about previously, was then only available in the 2 1/2 year program when somehow only a week earlier it was available in the 9 month course which I had already signed up for. 
With no home or furniture to return to, after speaking with my family and after receiving guarantees that a private loan company ( XXXX XXXX ) worked hand in hand with the school and its students to ensure that students would receive reasonable rates, interest rates, and timelines for repayment as well as flexible options for consolidation and refinancing, I agreed to proceed and my XXXX year old retired mother agreed to co-sign. 

The school lied about accepting my previous college 's credits in an attempt to extort more money from me, the specific coursework I had travelled halfway across the country for ended up not existing in any class the school provided, XXXX XXXX began demanding $ 250/mo, then $ 500/mo and at XXXX point $ 1400/mo while I was still attending classes, gave and continue to give my retired mother harassing phone calls threatening to damage her credit and to garnish her social security. while a student there I was subject to several instances of documented XXXX discrimination, and while participating in a required unpaid XXXX I received multiple documented threats against my life from a fellow employee. When I requested a change of employment location for the duration of my XXXX I was told that I had to endure it or begin my three month XXXX all over and pay the school another {$5000.00} to do so. 

Of the XXXX students in my graduating class I was the only student with a perfect XXXX GPA yet I was so disgusted with all that I had been through I did n't even attend our graduation ceremony. Icing on the cake, about 2 weeks before graduating we were all told that the professional certification which we had been told was a part of our degree program did n't exist, but that if we 'd like to be certified all we have to do is go online to some fake website, cut them a check and they 'll mail us a " certification ''. As for the school 's " so-called '' credibility ... every time I apply for a job and mention XXXX XXXX XXXX I get laughed at and told that that school will graduate anyone and that they 'd rather hire someone will XXXX minutes of XXXX experience than to waste time with them. Now i 'm {$50000.00} in debt, un-hireable and my mother is on the verge of losing her home. Thank you XXXX XXXX XXXX. Thank you XXXX XXXX.

Company response to consumer: Closed with explanation