Consumer complaint received 2021-01-26
Company: Peer Advisors, LLC
State: LA
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Trouble during payment process

Complaint:
I am having so much trouble getting some response from this company. It has taken months to get money from my escrow account to pay for having a roof replace due to damages to my home from Hurricane Laura. According to a letter sent to me by them, they claim they have paid 52 % of a claim from my roofing contractor. I am holding a check form Celink dated XX/XX/XXXX for {$5600.00} that finally completes the contractor 's fees. But let me go to the beginning. I had to have an escrow account opened because the total amount of the damages at that time were over {$10000.00}. That check from the insurance company was in the amount of {$13000.00} which Celink received on XX/XX/XXXX. They also were sent an insurance check for the amount of {$2800.00} for the removal of a tree, also damage from the hurricane, on XX/XX/XXXX. I contacted Celink numerous times for funds that equaled 1/2 the amount of the roofing contractor 's fee, {$11.00}, XXXX which was required b y the contractor before he would even order materials for the roof. I was repeatedly told I had already received that amount but they were including the amount of {$2800.00} for the tree removal as part of that {$5600.00} needed to get the material ordered for the roof. Their letter is in error as to when any funds were paid out. I have check stubs that prove they sent a check for {$2700.00} on XX/XX/XXXX. I was finally able to make them understand their mistake and I did not receive the rest of the requested funds until XX/XX/XXXX. So I had been waiting since the XX/XX/XXXX for funds to start the roofing project. I'm sorry, I do not have exact dates and times I called about this. I wish I had it. So the work on the roof finally was done but the check that completed tis process was dated XX/XX/XXXX, after I had to wait on the roof to be inspected, for which I had to take the pictures and send to the inspector. 
I am facing the same scenario in getting my floor replaced due to water damage from the second hurricane, Delta. Celink received and deposited an insurance check in the a amount of {$7500.00} and that was sent in for deposit on XX/XX/XXXX. I believe it was on XX/XX/XXXX, I mailed a claim, a copy of the contractor 's license, a copy of his W9 form and a copy of his estimate to replace my floor. I have not received any communication from Celink or any money. This contractor also requires 1/2 the total estimate to order materials before beginning anything. His bid is {$5300.00}. Celink also has a claim form Puro-clean for {$4000.00} for water mitigation and removal of the floor. They have a full report from the insurance company 's field adjustor as well as their desk adjustor. 
If you can give me some advice about dealing with this problem, I would appreciate it. I will be XXXX years old in XXXX this year and this hassling is causing me more stress than I want to deal with. One of the agreements I have with Celink is that I keep my house in good order. I can not accomplish that without some cooperation from them. They are rather short on cooperating. I have found in researching this company, they have a number of complaints listed against them for the same reason I have contacted you as well as complaints listed with the XXXX. 
I will probably be contacting you again but due to a lack of response from my insurance company.

Company response to consumer: Closed with explanation