Consumer complaint received 2017-10-09
Company: WELLS FARGO & COMPANY
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
I am once more submitting a complaint against Wells Fargo for the unsolicited opening of a checking account and the issuance of a credit card. Wells Fargo Case NumberAfter submitting my original complaint on XXXX/XXXX/XXXX to the CFPB Wells Fargo began reaching out to me. Each phone call was with a different representative and I had to arduously explain and re-explain the series of events which took place in the opening of this fraudulent account. Each agent at the end of our conversations would tell me that my case was beyond their ability to handle and someone with more authority would be in contact with me shortly. I was also sent checks for our inconvenience, which of course were so low they were more an insult than anything else and we did NOT cash them. After a few months and many re-tellings with many different XXXX representatives, I was asked to participate in a mediation to help resolve the issue. We finally had our mediation on XXXX XXXX with a XXXX mediator, Wells Fargo representative Mr.*******and myself. During the mediation, interesting facts came to light that even I had not been aware of. Mr. XXXX claimed that I did know we had this account because money ( I believe it was {$300.00} he said was transferred ) had been deposited into the account, after I expressly denied this claim, I asked him to track where the money came from, and sure enough the deposited money he claimed I deposited was actually transferred by XXXX from another XXXX account of mine. I was NOT aware of this! Having never been through this process before, I was not aware or did not understand of my need to submit any additional documentation. Even without any additional documentation on my part, the XXXX mediator found I did in fact have a case against XXXX and expressed that the monetary settlement offer he was suggesting was based on NOT having my documentation submitted. During the mediation I was told what documentation would be required to act as further proof of my complaint against XXXX which included 1 ) My mortgage disqualification letter from XXXX XXXX XXXX Bank which states that a delinquent account that went to collections was reason for the withdrawal of their loan approval. 2 ) Proof of our credit score prior to our XXXX XXXX XXXX mortgage pre-approval letter. 
We submitted our XXXX XXXX XXXX denial letter and then Mr. XXXX then requested proof of our credit score prior to the rejection. Before having submitted the credit score documents to XXXX, they sent us a letter stating XXXX is rejecting the mediators monetary settlement suggestion and if we would like to continue with mediation, they do NOT want to use XXXX for the mediation process any longer. I can only assume this is because XXXX  found that we do in fact have a case against XXXX and that their monetary settlement suggested to XXXX would be much more once we submit the documentation they suggested. 
Meanwhile, I continue to struggle to pay XXXX mortgage each month, and now lawyer fees associated with this XXXX complaint and have resorted to sending personal items to auction to make extra money. This whole process from the beginning till now has felt like an exercize in exhausting the victim until they just simply give up. I do not have the option of simply giving up as my family and I have been so deeply impacted by the actions of Wells Fargo. I have a lawyer retained and am ready to see this through. 
Submitted with this complaint is my original complaint submitted XXXX/XXXX/XXXX, the XXXX  mediation : Mediators Proposal, XXXX XXXX XXXX letter of loan-approval withdrawal, XXXX letter titled : Rejection of Mediation Proposal, XXXX credit score of 703 dated XXXX/XXXX/XXXX and XXXX XXXX XXXX of 680 dated XXXX/XXXX/XXXX. 

XXXXOriginal Complaint Filed In XXXX of XXXX, I went to the XXXX, Pennsylvania branch of Wells Fargo Bank to address a concern about my ex-wife 's name still being on an account used to pay my mortgage each month. 
At that time, branch manager suggested I open a new checking account, in my name only, as a solution to this problem. The next day I returned to actually open that new checking account, and the manager then offered me a credit card account as well. When I asked some questions and found out there would be fees attached to these accounts, I declined to open either a new checking account or a credit card account, and left, to my knowledge, without opening any accounts. 

Mid- XXXX, XXXX, I received a phone call from a debt collector saying I owed money on a personal credit card account I had with Wells Fargo XXXX I responded that I did n't have any such account, but right after the phone call, I went to the XXXX, Pennsylvania branch of Wells Fargo to find out what was going on, and whether this might relate to my business account with Wells Fargo. The bank assured me that the debt did not relate to my business account, but instead related to a personal credit card they insisted I had opened. 

Even though I never received a personal credit card from Wells Fargo, never received any statements and never made any charges, Wells Fargo ultimately informed me that I had {$28.00} in unpaid annual fees. This is after my wife and I had put a bid in on a house, and after that bid was accepted, I also learned that Wells Fargo reported this supposed delinquency to the major credit reporting agencies, which dropped my credit score from roughly 650 to roughly 530. As a result of this huge drop in credit score, we lost the house, and lost the opportunity to reduce our monthly home ownership costs ( including mortgage, taxes and HO insurance ) from {$3800.00} per month to {$1700.00} per month. For the foreseeable future, I am losing {$2100.00} per month as a result of Wells Fargo 's conduct in opening a credit card account in my name and charging me fees without ever even letting me know they had opened a credit account in my name. 

Wells Fargo has opened a case number for my complaint, and it has submitted requests to XXXX, XXXX XXXX, XXXX and XXXX to remove this alleged credit card delinquency from my name. But the damage is done, and Wells Fargo has not offered any significant compensation for the damage they have caused me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation