Consumer complaint received 2020-01-06
Company: TMX Finance LLC
State: AZ
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Struggling to pay your loan

Complaint:
On XX/XX/19 TitleMax contacted my employer to verify I was at the facility. The caller then began to tell my supervisor if that if I was at work to please not notify me that they did not call because that they were trying to reposes a vehicle. The conversation was took place on a recoded line. On that same date ( XX/XX/19 ) the payment was made But upon payment and reviving the receipt the late fees and interest were whited out after further review all my receipts had any and all late fees or interest accrued every single receipt was whited out. I was never told I accumulated these fees or interest. On XX/XX/19 I contacted the office to inform them that I would be making my payment being that I was 2 1/2 weeks late. After speaking with XXXX XXXX there was no reasoning or resolve. He refused payment because I had defaulted on a separate account. I offered numerous times to surrender the other vehicle ( XXXX XXXX XXXX ) I had defaulted on but was told that it was easier to reposes the vehicle ( XXXX XXXX XXXX ) I was trying to make a payment on and auction to pay off both loans. One vehicle ( XXXX XXXX ) was being held hostage in order to push payment on the other ( XXXX XXXX ) both on separate contracts on separate dates. XXXX then began to tell me that this was legal and they had every rite to refuse payment so they could reposes the vehicle ( XXXX XXXX ) of higher value to pay off both loans. On XX/XX/19 a repossession truck showed up at a reference address that wasnt even listed on my application after further review it was found that title max revealed the names of my references along with any information to the asset recovery agency to aid in the third party search of any information on my listed references such as addresss and relatives addresss this along with contacting my employer and revealing my personal information clearly showed they are in violation of the fair debt collections act which they have been sued for before. Upon making contact with the asset recovery agent he began to inform my brother in-law that he needed to speak with myself. After informing him that I didnt live there and how was it that he acquired his address he informed my brother in-law that he was there to reposes the XXXX XXXX after a heated argument over how he had no right to visit his address the agent drew a fire arm. The police were called but no company name or licenses number were visible. Both police report as well as home surveillance footage with audio are available as well as recorded phone calls of Mr XXXX refusing payment and contacting my employer as well as references. On XX/XX/19 I was contacted by corporate office regarding the XXXX XXXX. I began to explain that Im willing to surrender the XXXX  and have no problems doing so I began to explain that all I want to do is take care of the XXXX XXXX being that its not my vehicle and that up until now have made every payment with with interest and whatever late fees accumulated that were noted thus paying off more then what was borrowed originally. She began to explain that she had no idea what was going on and that we should be able to make the payment with no problem. On XX/XX/19 we attempted to make a payment and again Mr XXXX again refused. On XX/XX/19 I was contacted again by corporate office regarding the XXXX  I began to explain that I can provide the address to where the XXXX  was located and that it could be picked up at any time she then said that I would be fined a repossession fee which I told her was fine all I wanted to do was make a payment on the XXXX. She then said she would contact the office to straighten things out because she had no knowledge of payment being refused and that we should of been able to make the payment regardless its 2 separate contracts. On XX/XX/19 I contacted the office regarding the payment Mr XXXX told me he had no knowledge that I could continue making the payment regardless of the other defaulted account. After getting the run around and being treated as if I robbed them Mr XXXX then told me with a smile on his face that I have accumulated interest and the payment was now nearly {$1700.00} ( original payment a mont was {$500.00} ) Because one vehicle was held hostage I accumulated interest because of title max refusing to take payment in order to purposely default the other vehicle of higher value in order to reposes and auction off to pay off both loans regardless of me trying to make the payments. As of now I do have legal aid and I am currently waiting on a notarized statement from thee employee who approved my loan who also is no longer employed with title max. He/she has informed me that I was approved for a loan that I wasnt even qualified to financially pay off no matter what. He also informed me that contracts arent readily physically available on paper only online and only once you have signed are you able to log in and view your contract. He began to inform me that once the title max I went in on the title loan thinking this would help me out and get me a ahed but I am now realizing that a single mother of XXXX who makes minimum wage working less then XXXX hours a week should have never been approved for either loan. Title max took my income and other loan in to no consideration and approved me for a loan that I would never be able to pay off and causing me to lose Both vehicles in. I was asked what I could afford a month and thats what I was set regardless of what my proof of income showed. The former employee informed me that this is their tactic into reeling in unsuspecting consumers. As of now we are preparing for a lawsuit depending on the outcome of this complaint. All of thee above listed in thee complaint title max has been taken to court several times and will have many more to come. Thank you Amy help is appreciated.

Company response to consumer: Closed with explanation