Consumer complaint received 2018-12-28
Company: Central Kentucky Management Services, Inc
State: KY
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
On XX/XX/XXXX I received a letter from the Commonwealth of Kentucky Department of Revenue stating, that I owe debt totaling {$1900.00} to XXXX XXXX for date of services XX/XX/XXXX for {$1800.00} and XX/XX/XXXX for {$89.00}. This was the first time that I heard about this debt so, I called the Department of Revenue disputing the debt. I was informed to fax a letter disputing the debt but, this would not stop the Department of Revenue from continuing processing any administrative collection actions unless they received a letter from XXXX XXXX to stop the process so, I faxed the dispute letter and called the Dept. of Revenue to verify that they received my which, they did. After, this on or approximately XX/XX/XXXX I received a telephone call from XXXX a representative from the Department of Revenue explaining that he received a response via e-mail from XXXX XXXX stating, that I owe the debt so, I had to pay but XXXX refused to give me the name and/or the telephone number of the person he received the email from regarding this alleged debt stating, he was told for me to contact my insurance company if I wanted to know what they paid. I ended the conversation with XXXX and took it upon my self to call XXXX XXXX billing department but, was told my account had been transferred to the CKMS which, I had to ask what it stood for " Central Kentucky Management Services. '' I spoke with XXXX a representative with CKMS and she begin speaking to me about another bill for some physician charges separate from what I received from the Department of Revenue that again, I knew nothing about. I explained that I had no ideal what she was speaking about and asked for an itemized bill including what was paid by the insurance company. Please, keep in mind that I never received any invoices in the mail and it is not on my credit report with any of the 3 credit bureaus. Therefore, I requested that the itemized debt be mailed to me showing what my insurance paid for the alleged debt. Upon receiving the itemized reports I noticed that one of the descriptions stated, that I was treated for " coronary care - intermediate CCU. '' However, I have never been treated for coronary care in my entire life. Also, I don't understand why I never received an invoice from XXXX XXXX XXXX and/or CKMS instead of receiving a letter from the Department of Revenue stating, that a lien not limited to funds being held by my bank, wages, real estate property, tax refund or other monies that may become due to the Commonwealth of Kentucky be seized. I truly do not understand this practice allowing a Medical Collection company to have the right to send a debt to the Commonwealth of Kentucky Department of Revenue when I do not owe the Department of Revenue and I never had a chance to review or dispute the alleged medical charges beforehand. Furthermore, I am unsure why CKMS has my medical records and I never signed a release form releasing my personal medical records to them breaking HIPPA laws. Lastly, I have researched this practice and found that this is an unlawful practice that XXXX XXXX has been doing for years. I would greatly appreciate your assistance with this matter.

Company response to consumer: Closed with explanation