Consumer complaint received 2016-05-24
Company: NATIONSTAR MORTGAGE LLC
State: MD
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have submitted complaints number XXXX, XXXX, XXXX, XXXX, XXXX, XXXX among many other complaints against Nationstar Mortgage , LLC and XXXX XXXX XXXX/ XXXX XXXX XXXX Et Al `` dba '' XXXX XXXX XXXX , XXXX . They have XXXX billing collection issues and XXXX problems with service according to the XXXX which grades them with a " XXXX '' rating. I have not received any responses from this company with regards to their adhering to the Frank-Dodd requirement and the discovery/disclosure of their identities as Parties in Real Interest. I have proven them not be Parties of Real Interest in a law suit in the Circuit Court of XXXX County XXXX under case number XXXX and I have motioned to remove the case to United States District Court under Title 42 code 1442-1446 under case number XXXX. I recently received via XXXX next day, a letter from XXXX XXXX Nationstar Corp, XXXX XXXX XXXX XXXX XXXX, XXXX dated XXXX XXXX, 2016 stating that they were returning my check, made out to XXXX because, they were unable to process the payment because of " wrong payee. '' I called Nationstar XXXX and spoke with XXXX who initially indicated that I have to update my information for the 10th time. I reiterated that the letter was addressed to me in my lawful name and I received the letter at my domicile in XXXX, XXXX therefor my identification ca n't be an issue. I also have numerous documents on file in XXXX different courts notarized and confirming my identification. XXXX asked me to email XXXXXXXXXXXX. So I did : please find attached a letter form Nationstar Mortgage addressed to XXXX @ XXXX, XXXX describing a returned check indicating, " wrong payee. '' My information is updated and the " payee '' name and address should be updated to reflect this. Please contact me via email if you have any question or responses. Via email XXXX XXXX responded : " The image you have sent is blurry and not all the way legible. In addition, this letter is not from the Customer Relations Department. If you can advise of the department you intend to get this correspondence to, then I may be able to help assist with a better copy of this document. '' I responded : " I was told by XXXX to email the letter to you for explanation and correction even though the letter is on Nationstar letterhead and should be in a file accessible to Nationstar staff. My initial contact was with the customer relations department. If you are not the individual that I should be in contact with, please confirm and state the correct individual to get the status corrected. '' That conversation took place 21 hours ago and I have not received any further responses from XXXX XXXX of Nationstar. This company along with XXXX XXXX XXXX, XXXX are using extortionate and fraudulent litigation techniques. The are using XXXX mail fraud because I made complaints about them using the United States Postal Service for delivery of fraudulent correspondence. They are using racketeering to engage in a pattern of illegal activities though which they repeatedly commit predicate offenses. I want something done about this company. How many other Americans have to suffer because federal bureaus like yours refuse to do your real job and take action against this type of fraud?

Company response to consumer: Closed with explanation