Consumer complaint received 2022-12-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
re : multiple contact through the cfpb to resolve issues. 
the last responst back was marked in this system as closed at cfpb before the date I recvied you response in the mail. I just recieved a letter dated XX/XX/XXXX in the mail on XX/XX/XXXX. I had no time to respond on the cfpb site due to it was close there before I got the letter int he mail from you at Bank of America 1. yes I understand you are saying it is a duplicate complainte 2. you tell me I am not the adminstrator of the estate and that I don't you won't provide me what I have asked for. But I am the Adminstrator of the Estate 3. you were supeneaed in XXXXXXXX XXXX  XXXX ( see attached ) 4. You have helped with much of this situtation. I have thanked you and I understand 5. what you are being asked is what happened on the other end of the criminals who a. transfered all those funds out of my fathers savings account into their own checking account. this was my brother and his wife. They stole money out of my fathers acount while he was still alive in XXXX and them more after he passed away.

I am stillt he administratjor of the estate as well as I am the benificuary on this account. Bank of america has been asked, requested and begged by me to press charges against these people who stole form my father, at XXXX XXXX XXXX XXXX XXXX XXXX XXXX And you refuse. but then you also refuse to supply me with the documents and facts to what took place of he criminals for to take action.

6. my father passed away 2 years ago today. XX/XX/XXXX he passed during the high covid time and i was with him via XXXX when he died. i have been through enough. 
7. our court case date was extended until XX/XX/XXXX and my status as Administrator as state has extended with this, as well as I sent you papers and I sent you the new bond papers I had to get dated from XX/XX/XXXX to XX/XX/XXXX, this is the 2nd form on this I had to pay and show paperwork from XX/XX/XXXX through XX/XX/XXXX. I am up to date. they don't supply bonds for this sort of case if the person as such, adminstrator of estate was not the adminstrator of the estate. You have al lthe valid documents.

8. to blame me for no not sharing with me information I have asked in not fair.

9. This was not resolved, but i have asked for this multiple times. its not a duplicate resoved.. it is a Bank of America being asked again.

10. AND even if my adminstrator of estate ended ( BUT IT DID NOT ) even if it was at this date.. ( ITS NOT ) everything has taken place when the dates you think I only was and I have been asking you to resolve this for well over a year. If for any reason ( but it not ) it extended passed the date of adminstrator of estate it would only be because anytime you are contacted you delay respones for 1 to 3 months. you extneded to dates beyond what you think. I did not. These funds that were illigally and unauthorized and transfered into XXXX and XXXX XXXX  personal bank account ( that you returned-and yes thannk you ) it was done in XXXXXXXX XXXX XXXXXXXX and in XXXX of XXXX you returned the money. but I have been asking you since then, which is a year and XXXX times to give me details to what took place on the criminal side so legal action can be take on my end, becuase you keep telling me you won't take legal action. you should. You alloud these transactions. XXXX allowed these transactions to take place on a XXXX XXXX XXXX man 's bank account. It was 100 % not the normal transactions he ever did. so you should have monitored this. aas well as the person who stole these funds lies. He tries to tell people he took the funds to pay bills. MY FATHER HAD NO BILLS. HE HAD NO MEDICAL BILLS HE WAS FULLY COVERED. HE IS A LIAR AND AN MANIPULATER. IN FACT HE IS STILL AGAINST COURT ORDERS TO HAND OF ALL THE LEGAL /FINACAIL DOCUMENTS OF MY FATHERS. AND THE WILL. HE HAS IT ALL AND MOVED TO ANOTHER STATE AND AFTER 2 YEARS OF MY FATHER PASSING HE STILL HAS EVERYTHIHG. SO YOU DRAGGING YOUR RESPONSE ON HURT US. NOW THIS RESPONSE YOU SEND TO THIS WILL PASS OUR COURT CASE AND THIS IS WRONG. YOU SHOULD BE SUED FOR THIS. IT IS WRONG JUST WRONG.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation