Consumer complaint received 2016-10-12
Company: WELLS FARGO & COMPANY
State: CO
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I started a case about Wells Fargo, see case XXXX, but Wells Fargo denied my case saying that in the fine print somewhere in their paperwork that it stated that the credit card they gave me ( that I never wanted or asked for ), that it would be used for overdraft coverage. But there are two things that are still wrong. First, I set up a Savings account and a Debit Card Savings Account and specifically asked them to use those two savings accounts to cover any overdrafts in my checking account or debit card account. I have my personal accounts set up at a credit union that way and they work great for me. So I was lead to believe that these accounts would cover my XXXX checking accounts. Secondly, Wells Fargo mislead customers like me because the Credit Card transactions and amounts were not on the main customer web site. You could see my checking account, my savings account, the debit card checking and the debit card savings account. A year and a half later when I finally figured out they had been using the credit card account without my knowledge, they told me I could go in and reconfigure the web page to see the credit card. This is very misleading and seems like a ploy to push credit cards and then load them up so the bank could make interest on any type of fee or overdraft transfers. This is not right, they ended up charging me {$160.00} in fees for {$150.00} in transfers. Every time they did this, I had plenty of money in my SAVINGS ACCOUNTS. There never should have been any reason to use the credit card. To make it more confusing, they would transfer money from the savings accounts periodically, but not all the time as I had requested. I am sure someone had some sales goals and they just wanted to make money off the credit card interest. The top guys with Wells Fargo should go to prison for what they did and the XXXX people they fired should get their jobs back because they were just following orders. I left Wells Fargo and went to another bank. I have my savings accounts set up to draft any kind of protection to my checking or debit card checking accounts. The new bank I am with now, gave me a debit card and a credit card and if I use the credit card IT SHOWS UP ON THE WEB PAGE so it is fully transparent and there is no " sneaky '' credit card fees or transactions that I am not aware of. At one point when I finally figured out what was going on, I brought this to there attention and they did n't seem to care at all. Now I started case number XXXX and again after sending out letters saying they were looking into it, they sent me a denial letter stating that somewhere in the stack of paperwork they made me sign in order to open the account, there was a line that gave them permission to do this, even though I specifically set up the savings accounts and specifically requested that they use the savings accounts and HAD MONEY IN THE SAVINGS ACCOUNTS. These bankers should go to prison.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation