Consumer complaint received 2018-12-19
Company: JPMORGAN CHASE & CO.
State: NY
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
My complaint is against Chase and some of their practice 's they have done. Chase over charging me not credit crediting me properly. increasing my monthly fixed loan payments totally unauthorized.

Chase on there own accord just changed the term of my initial loan agreement from 20 years to 30 years actually ripping me the cosumer off This is totally unsatisfactory to me I don't believe chase practices allows them to do this costing the consumers more money without the consumer having knowledge about it the changes they made that I didn't agree to. 
And they done twisted this paperwork up so much their own representatives in the Chase XXXX branch can't even explain what's happened and they don't understand it I spoke it to XXXX and the female manager there she gave me papers that say I owe 224 more months at XXXX that's not accurate. This discrepancy was brought to my attention by XXXX call me said I need to refinance cause this loan is way too much you can wait too much and that's when he told me i had a 30 year loan instead of a 20 year fixed. So no one know what's going on but I'm the 1 to suffer it's not fair it's unsatisfactorily and I'm not going to tolerate that.

XX/XX/2007 I open a home equity loan with Washington Mutual bank. They transferred the loan to Chase I've been making payments in the amount of XXXX per month as per my fixed loan agreement. That was my fixed rate for 20 years. I was instructed by Washington Mutual that as time went on any extra money I would borrow would be at a 6.5 % neutral rate. I was also instructed that any money I send in extra monthly over the XXXX will go towards the payment of any additional loan amount I used. 
Now I'm getting conflicting information from Chase They say I owe XXXX for 30 years not 20. Since I took the 1st additional money off the equity Above my original loan I've been paying at least XXXX per month to go toward the loan amount I borrow so I've been paying that for 11 years additional. Every month Chase has been charging me XXXX or more at has not been applying anything to the amount of the additional equity borrow anything over the XXXX should have been credited towards the additional money I borrow. no credit has been issued to the additional money borrowed. somehow chase just increased my monthly payment by a {$100.00} For a few years now but has not applied anything to the extra money I've borrowed how can they do that When I spoke to representatives XXXX in the Chase branch in XXXX and we've been trying to get this rectified with chase home equity nobody has answers for me and respond they don't know what's going on just going by what we see. I've been requesting my originally signed papers the truth in lending, the mortgage papers As of this date they have not produced my originally signed papers. 
So my full complaint is how are they increasing my monthly payment Without putting nothing to the variable amount I borrow How do Chase increase my monthly payments from 20 to 30 years sounds illegal to me Where did all the extra money I've been pain according to WA ' mu would go to the variable I borrow .Where has it went where it is gone How come I Receive no credit For all these years I've been sending extra Money on top of my original payment. 
The billing statements are not clear on how much I owe on the variable amount or the amount left one say owe a XXXX total the other says i owe XXXX XXXX but how much did I borrow on the variable side there is no clarity. I'm trying to get clarity of all the figures but the Chase rep at home equity had no answers for me.

I want Chase to tell me how much I borrowed on the variable amount I want Chase to properly adjust and credit the amount of all the money I sent to creditors to variable loan over the years I want Chase to stop Billing meXXXX go back to my XXXX that I could choose what I wan na send an extra for the variable Get all my figures and have them all my monthly statements so I can see what's going on A monthly basis

Company response to consumer: Closed with explanation