Consumer complaint received 2023-10-01
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-issue: Foreclosure

Complaint:
Dear XXXX XXXX, We have been attempting to reach you regarding an email you sent to the XXXX  Department. We most recently attempted to contact you on XX/XX/2023 ; however, we were unable to reach you. 



We appreciate the opportunity to respond to your inquiry. If you still need assistance, please contact the Consumer XXXX  Department by sending an email to XXXX. 



We would appreciate your timely response so we may assist you. 



Managing your account has never been easier. Download the XXXXXXXX XXXX XXXX XXXX  today. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXXXXXX Thank you, Consumer XXXX Department Tel : XXXX Fax : XXXX XXXX SPS has not offered any type of assistance and I am struggling because I can not afford the high payments. 
I am trying to avoid foreclosure, please help me to do one of the following : I oppose the findings you wrote about my complaint, you failed to address any of my concerns, especially the one that I can not afford the repayment plan. I filed a second complaint because I feel that the following points that based my complaint were totally missed and all you did was make yourself look good in the eyes of the XXXX XXXX agency. 

In my second complaint, I let them know that the repayment plan is a total mistake, it was based on wrong information such as income and expenses. 
I emailed SPS a new income and expense worksheet which they totally ignored. 
Another factor is that SPS totally ignored my hardship, currently I am suffering from XXXX and XXXX XXXXXXXX XXXX which caused my income to decrease, SPS did not even mention this. 
They never addressed the facts in why my assistance was withdrawn and why I am ineligible for other options. 
SPS never offered me any new plans or options for me to keep my home, all they do is blame it on the case and desist letter, but the fact is that they keep emailing the same old XXXX letters that are absolutely worthless. All they are doing is emailing me repeat letters every day of the week. I send them all back because they do not offer me any kind of hope. 
Why did SPS not honor my XXXX assistance application which has now impacted my life and well being Finally, I think SPS is setting me up for failure and wants me to accept a repayment plan that is incorrect and based on wrong information. I can not accept this plan when it's constructed wrongly. 
All of these delays are adding extra stress which I do not need, why doesn't SPS offer me a new option so we can resolve this issue as soon as possible. 
If XXXX rejects this complaint, then I forced to keep on writing to them and other agencies, see attached complaint letter. 

To avoid foreclosure, I would take the following steps : Contact my lender as soon as possible and explain my situation. I would try to work out a solution with my lender that can help me keep my home, such as a loan modification, a forbearance, a repayment plan, or a short sale. I would also ask my lender about any assistance programs they may have for borrowers facing hardship. Don't want a short sale or deed in lieu. 
Seek help from a certified, non-profit housing counselor or a legal aid office in my area. They can provide me with free advice and guidance on my options and rights, and help me communicate with my lender and negotiate a favorable outcome. They can also help me avoid any foreclosure scams or frauds that may try to take advantage of my situation.

Explore other resources and programs that may be available to help me prevent foreclosure and stay in my home. For example, I may be eligible for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the Home Affordable XXXX XXXX XXXX XXXX XXXX  ), or XXXX  XXXX XXXX XXXX XXXX XXXX XXXX. These are federal programs that can help me lower my monthly mortgage payments, refinance my loan, sell my home for less than I owe, or receive financial assistance if I live in a state that was severely affected by the housing crisis. 
Manage my budget and expenses carefully and prioritize my mortgage payments. I would try to cut down on unnecessary spending and save as much money as I can to pay off my mortgage debt. I would also look for ways to increase my income, such as finding a second job, selling some of my assets, or asking for help from family or friends. 
These are some of the things I would do to avoid foreclosure and keep my home. I hope this helps you understand what you can do to prevent foreclosure and stay in your home. If you have any other questions, please feel free to ask me. 

We are so worried about our mortgage crisis it seems to me that you don't want to help me. I am XXXX  with XXXX and suffering from XXXX XXXXXXXX XXXX please don't foreclose because my wife had a XXXX  XXXX, and we need to keep our home. Please try to help us with our mortgage and please don't begin any foreclosure proceedings.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation