Consumer complaint received 2016-09-10
Company: WELLS FARGO & COMPANY
State: AZ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Describe what happened so we can understand the issue ... 
Hi, more complaints open & honestly it states they have 15 days to reply and then was told they have 60 if they want and they know this so not one thing has been responded to since they said a partial response, not one sentence. The bottom live is there are serious issues and I have sent many questions I need them to respond to me and they wo n't and I have a FC sale date of XXXX/XXXX/XXXX. They did n't work with me and they will not respond to you, to me, to my local Governor Office, Senator office, Attorney General and I have asked critical questions more than 5 times. I ca n't get one answer for example I have asked for my mortgage statements because they stopped coming XXXX XXXX, I have requested XX/XX/XXXX- XX/XX/XXXX 4 times and not one person has sent to me as of today, I am entitid to those and want and need them ASAP. I asked for the first time because WF asked my what my priciple payoff balance is??? They know that. I said actually please send those to me they stopped coming and that was in XX/XX/XXXX, nothing. I asked 3 more times and this is from their EXEC OFFICES. I however get a letter almost daily saying they need more time for whatever they are doing and give me another ETA. I have 21 letters and nothing!!! 

I asked for them to send me a confirmation they took my realtor off and I authorized them to stop speaking with her and by mail and I have nothing. Yet today I got two of those letters I just referenced. 

I asked what the last date was they spoke to my Realtor was and nothing. These are simple questions. 

I asked them why they sent me a letter in XXXX XXXX stating I 'm experiencing financial hardship and I was current and have been for years and I want to know why they sent that and ASAP. I called them in XXXX XXXX and paid XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and I told them things have changed and was trying to sell but just wanted them to be aware and will stay in touch, I want to know why they did n't discuss all the programs avail when I wad current? 

I think it 's really not right you do n't follow up on these things and several other items. 

I want to know and deserve to know why they did all they did BUT work with me, even pretend in their voice. They act like talking to any old person not a person on XXXX, losing home, has a mom with XXXX and spent XX/XX/XXXX in the hospital and XXXX home after. I have had XXXX and my dr 's said they will do whatever it take and there is serious fraudulent things going on. If anyone looks at this whole thing, I called and begged because I had a contract and they were n't helping ... That was my first call and needed all to move forward and then it was one dishonest thing after another. 

I asked for things in writing and was told no and that 's not true. I was told they can not push my FC sale date and they can, I was told they will not reinstate the XXXX since it was all explained to me only about XXXX different ways. They said no!! We are done and moving forward with FC. This is a horrible lender and I have so much more but writing for you to decide and look at this and these things and not following up with them. Why would n't you get all data from the state of AZ and do something instead of just waiting around and then allow the FC sale date to be XXXX/XXXX/XXXX? 

This is all bad faith and why I do n't trust them and then you see things on the news regardless what division. Which reminds me I asked for them to provide to me documentation as to why they told me they can not speak with my agent until they get my third party authorization yet it was already sent and they said they did n't have it BUT in the same breath had all of my personal information and discussing with my realtor. I want to see that and see what that was and that is a serious problem. Maybe you all need to re rev

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation