Consumer complaint received 2017-07-03
Company: Account Services Collections, Inc
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
I made a call about my mothers account XXXX XXXX XX/XX/XXXXto Account Services USA after XXXX XXXX XXXX told me to contact them to find out about her hospital bill. So on XX/XX/XXXX at XXXX XXXX I spoke with a XXXX XXXX XXXX XXXX XXXX who was in charge of the case at Account Services USA. XXXX XXXX began the convo with a rude tone telling me she owed a balance of XXXX and it needed to be payed which I understood. The issue is I had been paying XXXX a month to Account Services and he said I was not. I explain to him my mother is on a payment plan and it gets drafted out of the bank monthly so I wanted to know why was it not being applied to the past due balance because my mothers XXXX was being denied since it was not showing it was being payed nor on a payment plan.
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This is where he becomes very rude and demanding. He first said they do not take payment pans because someone can pay for 2 months and stop paying after the XXXX. Then said go get a title loan out on my car or borrow the money from a friend/family so I can pay them if my mother wanted the XXXX. I kept asking well does he know where the XXXX a month she has been paying over a year is at since XXXX  told me to call Account Services USA was dealing with it. He still said no he did not know about the XXXX a month nor any account being paid to them but kept on with the same tatics about paying the past due bill.
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He finally said they take payments since I said she only could pay in payments but I before I set anything up I wanted to know where is the money that has been withdrawn monthly? He said I need to get with my bank or hospital to find out cause he did not know. He then said he had to go because he had a important call waiting but call back when I find out anything or was ready to pay in a very rude manner then hung up.
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After getting back with XXXX XXXX they told me the months that Account Services were drafting my account but it was only being applied to one outstanding bill instead of I believe 4 all adding up to XXXX.
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I was told to have them combine them so it all gets paid off and is in a payment plan so my mothers XXXX can go on as schedule hopefully. I called back and explained everything and a very nice man told me XXXX XXXX was handling the account but was not in the office. He then said he could have XXXX XXXX call me back but I asked to speak to a supervisor since I explained to him how rude he was. A woman came on who was very nice. I told her all of the above and she pulled up everything in less than I say 3 min. She put all 4 bills together and said it would be on the payment plan. She apoligized for what I went through and could not understand why he had a issue since it was very simple. All I gave her was my mothers name, d.o.b, phone and address. I gave XXXX XXXX her Social after he asked me for it and he had the same info but yet could not help. Mind you when I told the " supervisor '' my mothers Social she stopped me and said no since something about HIPPA. XXXX XXXX had no issue asking for my mothers Social just to let you know.
<P/> Anyway she said all four bil
ls will be mailed to me showing its getting paid by payment plan and if the Hospital had any issue to call them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation