Consumer complaint received 2016-07-31
Company: NFM, INC
State: MA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
I started my home buying process and was referred to XXXX XXXX ( Branch Manager ) XXXX # XXXX at NFM Lending in XXXX, MA XXXX. He was able to get me a pre approval and told me to start looking for home so we could get the process started. My wife and I found a home not to long after and submitted an offer which was accepted, Purchase and Sales agreement was signed by both parties and sent over to him on XXXX XXXX. As soon as I received the short sale approval on XXXX XXXX I contacted XXXX so that we could move forward as XXXX set a closing date of XXXX XXXX, 2016. He told me that I needed to get a contractor into the property to get a proposal as soon as possible because we were doing a XXXX loan since the home needed some renovation and he would send me a loan application that day so we can start getting the loan in process and into closing. I was able to get a contractor into the property by XXXX XXXX which was about a week after I had sent him the short sale approval. I tried to contact him multiple with no success to find out why I had n't received the application. On XXXX XXXX I finally received a text after I had contacted him again and he replied " Hey ... I am in an apt right now. I 'll call you shortly. '' which was at XXXX and never heard back from him again that day. I kept calling still with no success until XXXX XXXX after I had called him and he replied back in a text " XXXX. I 'll call you back. '' which was at XXXX and I replied " Ok. Thanks '' at XXXX and he text me again at XXXX letting me know he spoke to my realtor XXXX with the following : " I just spoke to XXXX. We are going to go. The head of your file in hopes that sellers will give us an extension. Your file is next in line I will get it out today for you to e-sign ''. Mind you at this point we are less then two weeks away from the closing date XXXX had set on the short sale approval and he still has not sent me the application to e-sign. My realtor, the listing agent and I had no success getting in touch with him for an update until XXXX XXXX ... At XXXX that same day I text him " Hey XXXX. I did n't receive the application yet. '' And I never received a reply. I called him again multiple times and left him multiple messages and he finally sent me a text reply back on XXXX XXXX " Can I call you later? '' which was at XXXX. He spoke to to XXXX later on that day and she let him know that we needed to get the loan in process and into closing by XXXX XXXX because XXXX would not allow an extension as he had more then enough time to do his job which he never did. He told her that he would email and call XXXX and speak to the short sale specialist to get us an extension. Finally he text me on XXXX XXXX at XXXX " Left the guy another voicemail and sent him another email. I have not heard back yet. I will call this guy every hour today if I need to to get them on the phone. I will keep you posted ''. Again I never heard back from him that day and the next day I text him " Can you call XXXX asap? '' She is waiting on your call '' and then again on XXXX XXXX " XXXX needs to talk to you asap. Please give her a call. Thanks '' and he replied back shortly after " I just called her and left her a voicemail. I also sent her a text message. '' About 10 minutes later he text me " I just spoke to XXXX. She is calling the bank and requesting an extension. If they grant you this extension then we will hustle to get this done. '' XXXX spoke to XXXX and and granted us an extension until XXXX XXXX. I called and spoke to him letting him know we were only able to get a week extension and he said he would call XXXX. It 's now XXXX XXXX and I still have not heard back from him and lost a chance at my dream home. My XXXX XXXX daughters ask me everyday when we will be moving into our new home and I have to tell them that we are no longer moving into that home ... Terrible

Company response to consumer: Closed with monetary relief