Consumer complaint received 2020-09-28
Company: Aspen Yo LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Gregory Funding XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX We are trying to get a payoff demand so that the sale of this property can go through. Gregory Funding will be receiving a full payoff from the sale. 

We requested a Payoff Demand from Gregory Funding on XX/XX/XXXX. On XX/XX/XXXX the rep at Gregory Funding said they did receive the payoff request and it would take an additional 5-7 days to receive the demand. ( These time frames are outside of their servicing guidelines and a violation of CFPB guidelines. ) ************It is now 19 NINETEEN days later and we STILL HAVE NO PAYOFF DEMAND. XXXX -- -- I have contacted Gregory Funding multiple times in the last three weeks and each time I get the same response We are still waiting on the attorney fees from the trustee, and there is a delay in time frames due to COVID. -- -- None of these excuses are acceptable. Gregory Funding is well outside servicing guidelines and at this point their incompetence is damaging the parties involved with the current offer we have on the property. They continually give excuses as to why it is not yet ready. They claim the trustee is not responding to them and their excuses due to COVID are irrelevant. They have had six months to figure out a way to maintain their contractual obligations due to COVID. Additionally their staff seems overworked and apathetic on the phone every time I call. At this point is it apparent that Gregory Funding is understaffed and unable to fulfill their servicing obligations. If they are unable to perform on their obligations they need to be shut down. 

-- -- -- -- As an added note, the previous time we ordered a payoff demand they gave an excuse that our fax number wasnt working and thats why they were not able to send it to us -- -- We have an e-fax number. It is impossible for this to have been the case. Clearly, they are giving excuses for their incompetence and this is obviously a pattern that needs to be resolved. 

******Their apathy is unacceptable. They have no disregard for their contractual obligations nor the CFPB nor their consumers that are damaged by their extreme incompetence in such a simple matter. 

-- -- At this point they have also damaged the IRS and we will be turning them into the State as well as the IRS. 

**********************I have since contacted the Trustee ( info below ) who state NO ONE at Gregory Funding has contacted them in more than three weeks for anything on this file whatsoever. It is apparent that Gregory Funding is PURPOSELY DEFRAUDING THEIR CLIENTS AND LYING TO US so they can hold onto this file as long as possible in order to continue receiving the Increased Servicing Fees on this defaulted loan. 

**** I WOULD IMAGINE IT IS GREGORY FUNDINGS POLICY TO DO THIS ON ALL THEIR LOANS AND I ENCOURAGE THE FEDERAL AND STATE GOVERNMENT AGENCIES, AS WELL AS THE IRS, TO LOOK INTO THIS FRAUD COMMITTED ON THE REST OF THEIR PORTFOLIO. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX trustee XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX XXXX I have also attached our authorization letter since Im pretty sure Gregory Funding will attempt to claim I am not an Authorized Third Party.

-- -- Cross-filed with : CFPB OAG IRS

Company response to consumer: Closed with explanation