Consumer complaint received 2021-01-04
Company: U.S. BANCORP
State: PA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
I have filed 3-4 previous complaints now against usbankreliacard. I have called numerous times, had no income for the holidays for all of my children nor any information pertaining to my case. Usbankreliacard issued a respond notice stating that they didnt credit me back from my XXXX claim because I didnt send in the paperwork that was supposed to be sent to me for my claim. Thats the whole entire issue at hand now. I never got any paperwork for my claim. Infact when I made the claim back in XXXX my card was never even cancelled and I was never even sent out a new one to be able to protect myself from any other potential charges that I have not made yet in the future. With that being said, that is exactly what happened. From XXXX until XXXX around the XXXX XXXX charges and XXXX charges were made on my exact debit card that I made the previous claim about. Simply because my information was clearly already comprised but usbankreliacard never cancelled my initial card, which then ended up costing me roughly over XXXX dollars to be taken out of my account that I never once authorized or even gained access to the website and app that was even used. I have sent in multiple documents of proof, as well as from cashapp themselves stating that I never had an account, as well as emails from them as well as XXXX. If my card had been cancelled back in XXXX and my new card sent out, then I would of never had my card compromised to even be able to take out any money let alone over XXXX dollars. It wasnt until XXXX when I called back again to say hey I never got any paperwork from late XXXX, I never got a new card, since mine should of automatically been cancelled but clearly never ever was or a new one issued and sent out to me, so my card was then cancelled. Which is after all of the charges had already went through. Automatically making it usbankreliacard fault for never cancelling my first card and sending me out a brand new XXXX from the XXXX call which then led to charges XXXX days later of a lot of money being taken out without my knowledge and without my permission. Had usbankreliacard done their job and cancelled that card in XXXX and sent me out my new one theres a very high chance that the future charges for my account would of never been able to be used. This has been going on for over 90 days now and I am still waiting for my money!! My lawyer sent over paperwork, I have sent over everything and every documentation to prove that it wasnt me, nor did I make those charges, any of them, nor did I have any knowledge or give anyone else permission to make them charges! I just want my money back!! I have children to take care of and a dog and a house and myself and my family and I cant do that and I havent been able to all because of usbankreliacard!! This has gone long for far too long!! I will have my lawyer send over additional paperwork if need be!! This is illegal in every way shape and form!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief