Consumer complaint received 2017-06-12
Company: CAINE & WEINER COMPANY, INC.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
On or about XXXX XXXX, 2017 I noticed on my XXXX XXXX XXXX a processed charge from XXXX XXXX XXXX that was posted on XXXX XXXX, 2017 for {$960.00} as well as a " In Process '' charge in the amount of {$950.00} also from XXXX XXXX. Both were Internet transactions. I work for the XXXX and had been on assignment the prior week so I immediately called my wife to see if she had made these charges, she replied, " Absolutely Not ''. I then called XXXX XXXX to report these purchases as fraudulent. They took all of the information and the next day the charges were reversed. On XXXX XXXX, 2017 I received 2 notices from Caine & Weiner, a Collection Agency ( all notices as well as other documentation is attached ). The notices state that I had 30 days to dispute the validity. I called the company the next morning and spoke to a woman named " XXXX '' who informed me that the purchases were for 2 XXXX  XXXX 7 Plus smart phones. 1 had been picked up at my house and signed for by someone named " XXXX '', and the other was forwarded to a XXXX facility for pickup. I have a friend who had a similar scenario and was told by the cellular company that the criminal receives the shipping updates to the phony email address and waits a couple of houses down and then walks up as if he is just getting home. Why was no ID asked for??? I advised her that there is no one at my house named XXXX as it 's just my wife and I, our sons had long been out of the house ( XXXX XXXX XXXX years of age ). She advised me to file a police report with my local police department and forward that to them with a letter of explanation, which I promptly acted on. The XXXX Texas Police Department took my report and their response is attached. I forwarded everything to them on their website as advised, XXXXXXXXXXXX, and thought that this was a completed event. I heard nothing until I received 2 more notices dated XXXX XXXX, 2017 stating the debts are still unpaid. i proceeded to mail, fax and repost to their website all of my documentation including cover letters. I have attempted over 20 telephone calls only speaking to one other female by the name of XXXX who located all my documentation and said she would forward it to her manager, XXXX. I have made numerous calls to XXXX, and their main # as well as the name on the notices, XXXX XXXX and have left voice messages begging them to call me to discuss this. NOTHING in return. Prior to the 2nd notice I noticed another charge from XXXX XXXX for {$8.00}. This time I called XXXX directly. An individual named XXXX took all of my information and agreed that this was a fraudulent purchase of XXXX XXXX done at the same time as the 2 phones. He cancelled the charge and any future charges. He asked me if my email address was, " XXXXXXXXXXXX '' to which I replied, " NO ''. The reference # for the call and fraud case is # XXXX. The confirmation for the cancellation of the service is # XXXX. I am a XXXX year old XXXX employee for the XXXX with perfect credit since I was XXXX years old, why would I perpetrate a fraud using my own card and name? This is a travesty that these people at Caine & Weiner treat me and others in this manner. Please assist me.

Company response to consumer: Closed with explanation