Consumer complaint received 2020-07-13
Company: Navient Solutions, LLC.
State: MI
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Navient this is the documents to confirm your FFELP Consolidation Loan Application and Promissory Note is fake. XXXX  XXXX XXXX writes they never been the grantor/holder of the consolidation Note. XXXX wrote : XXXX, XXXX, Thank you for contacting XXXX XXXX XXXX XXXX ( XXXX ), an authorize agent for XXXX   XXXX XXXX ( XXXX ) federal student loans. XXXX has received your mail dated XXXX XXXX, stating you never consolidated a student loan and Navient provided you with a fraudulent contract so you are inquiring on how to dispute. XXXX is not the current holder of your account and therefore is unable to respond to your request. Please contact the current holder of your loan Navient Solutions LLC. The second letter stated : Thank you for contacting XXXX XXXX XXXX XXXX ( XXXX ), an authorized agent of XXXX  XXXX XXXX XXXX XXXX XXXX XXXX has received your email dated XXXX XXXX, inquiring what year was your loans purchased and by whom. XXXX records indicate your Stafford loans were purchased by Navient Solutions , LLC ( fka : SallieMae ) on XXXX XXXX upon completion of the bankruptcy proceedings, additionally, records indicate after the loans were repurchased and placed with Navient Solutions LLC, the consolidation of the Stafford loans took place, therefore creating the consolidation loans. Please contact the current holder of you loans Navient Solutions LLC. 
XXXX is not the grantor of your FFELP Consolidation Loan nor did I sign my name nor did SallieMae sign their name. 
Navient in your last correspondence you wrote Navient turn my student loans into a personal loan FDIC insured. 
Navient you had no authority to consolidate my federal loans into your personal loans. You have denied me of all government benefits. You have used my ID wrongfully for your profit. Navient you borrowed {$22000.00} disbursed on XX/XX/XXXX and another loan disbursed on the same day XX/XX/XXXX for a total of {$49000.00} when my student loans only totaled around {$11000.00}. So you can not consolidate a loan for {$11000.00} and receive {$49000.00} loan. So were is the over {$38000.00} you received Navient you have refused to send me any billing statements when you borrowed the money so I would like tell me details of were the money went The NSLD federal aid state all my student loans were paid in full. 
So who do I owe XXXX state they were not apart of the consolidation loan as typed on look alike SallieMae letter head. Their is no signature of mine and no Bank officer signature. Navient you denied me of all government benefits including the Covid-19 Act automatic suspend payments no interest, student loan forgiveness and all other Acts of Congress and future Acts of Congress.

Under the Fair Credit Debit Act a furnisher must report accurate information or the furnisher can be find. Navient you are reporting the student loan amount wrong for one they are not student loans. They are personal loans FDIC insured as written in your last correspondence : the student loans do not belong to the Department of Ed and they are not private so they are personal loans.There are two consolidation loans on my credit report with two interest rate also confirmed with the NSLD Federal Aid and there record is correct for the two loans interest to add up to over {$74000.00}. Tell me the breakdown of the {$22000.00} loan and the {$27000.00} loan in which you combined into {$49000.00} in XXXX. 

Remove Navient completely off my credit report and send me my money.

Company response to consumer: Closed with explanation