Consumer complaint received 2015-07-12
Company: UMB FINANCIAL CORPORATION
State: MI
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
I have an HSA account with UMB bank. The account is currently in limbo between the bank and the State of XXXX. I started the account while working at XXXX Bank. XXXX Bank and UMB have a contract for all HSA accounts and every employee who chose this option automatically opened an account UMB bank. I chose to suppressed my statements and receive online access. XXXX contributed money to this account each month and the monthly fees were waived as a result. I left the bank XX/XX/XXXX and I was told this account was closed. Nevertheless, I recently received a notification letter from UMB Bank that was dated for XX/XX/XXXX. The letter stated that I needed to contact the bank because I still had funds left in the account that were now classified as dormant. It also stated that if they did n't hear from me the funds would be sent to the State of XXXX for inactivity. I contacted UMB bank the day after I received the letter and spoke to a representative that informed me that the funds were already sent to the State of XXXX as of XX/XX/XXXX. Also, because there was no longer a direct deposit and the bank could not get in contact with me fees had been assessed to the account since XX/XX/XXXX in the amount of {$2.00} a month. I told the representative that I just received the letter in the mail and it was dated XX/XX/XXXX I asked how could it be possible that the funds were already gone after the letter was sent? he replied " I do n't know '' I confirmed my mailing address, phone number, and email address UMB had on file for me and they listed the correct information except for an old mailing address that I had a forwarding on. To date, the bank have not sent any statements for this account. The last online statement that I received was XX/XX/XXXX. However, after XX/XX/XXXX UMB did not send me anymore email updates on my account which gave me more reason to believe the account this closed. Once I learned that the account was still opened I asked if the fees could be refunded to that account due to the bank not properly getting in contact with me even though they had the more than enough resources to do so. The gentlemen said " unfortunately ma'am, there 's nothing we can do '' I am complaining that this company had MORE than enough information to get in contact with me. Once the direct deposit stopped and I parted with my company. I received no correspondence about the funds in this account. This company had access to an address that I have in XXXX to warn me about the dormant status but never sent a statement or any other correspondence to my XXXX address to inform me of monthly fee that were being assessed on the account. Not to mention, I received a letter asking me to contact the bank. After I contacted the bank the next day and they told me my funds were already sent to the State of XXXX as of XX/XX/XXXX. Therefore, the bank sent false information about the timeframe in which my funds were sent to the State of XXXX. As a consumer I feel very much taken advantage of. I fee like this company purposely waited to the last minute to make use of the contact information they had on file to let me know about the fees they charged and the dormant status of the account. I feel like their unwillingness to refund the fees is not right and they should be held accountable. It 's very ironic that this company has my phone number -- but did n't call me, has my email address -- yet never sent statement information, and has my mailing address but never sent any paper correspondence until the account was in dormant status and over XXXX years worth of fees were taken out. I would like for this company to refund my fees that were assessed to my account and send my funds right away. I am willing to send any and all correspondence as proof of timeframes in which they sent me information.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation