Consumer complaint received 2016-06-22
Company: AMERICAN EXPRESS COMPANY
State: GA
Product: Credit card
Issue: Sale of account

Complaint:
I have been with American Express for 15 years and paying them every month my dues. One of my cards was American express XXXX which was canceled by American express on XXXX XXXX, 2016 since they ended their contract with XXXX and transferred my balance to XXXX Card without my authorization! Without asking me anything! Not only that but I never received any written agreement from XXXX XXXX that I could read or view my benefits! I never signed any agreement with XXXX card! I never activated any XXXX card! I am not interested in XXXX card or any other credit card besides American express! No one legally can force me to go with XXXX card! And legally speaking since I never signed anything and never activated any card with XXXX card! I do not owe them anything! Already since Sunday XXXX XXXX, 2016 since XXXX pm until now I am calling everyone include corporate office at XXXX and no one ever called me back. On Monday XXXX XXXX, 2016 at XXXX I spoke with " XXXX XXXX '' Ext - XXXX from the executive department and I explained her that I am refusing to accept XXXX card and if American express want his money he must provide me with a new American express replacement card that I can make my payments to them. XXXX promises me that someone will contact me that same day but never happened. So, again on this same day with " XXXX XXXX '' from the executive department I explained him the same thing I told " XXXX '' from hid department and after he got my information he was aware I spoke to " XXXX XXXX '' and he told me that she passed my information to other team members and " XXXX XXXX '' ID : XXXX She is the a signed person on my case and he is going to leave her a note to call me. On Tuesday XXXX XXXX, 2016 still no one called me so I called to the same corporate number to and " XXXX XXXX '' ID : XXXX and left her a voice mail to call me back, but still no one call me! And again today Wednesday XXXX XXXX, 2016 I called again to and " XXXX XXXX '' ID : XXXX and left her another voice mail to call me XXXX! But no one call me! So I called again to corporate to get help but instead they hang up on me! I spoke to at least XXXX people from American Express all promise and none help! All are talking but doing nothing! And here are my concerns! By XXXX XXXX, 2016 I have to make my payment like every month to American Express! But since they sold my debt to XXXX XXXX, they cancelled my Amex XXXX card and I do not have any access to it online or on the phone! I do not even have new XXXX XXXX since I shredded it because I 'm not interesting adding or going with XXXX Card! And XXXX XXXX are the worst service Amex I do not hold any other credit card and not interested in any other card! I do not even have any account number with XXXX XXXX and they never sent me anything! But, technically in XXXX XXXX mind they have my debt and may think I have to pay them! Which I am not! So they will go and report nonpayment on my credit card to ruin my credit history and all this not in my fault! But American Express that transferred my debt to XXXX XXXX without letting me knows without me signing nothing! And also it is XXXX XXXX fault since they never sent me any agreement to view my benefits or sign! I already made it very clear to American Express corporate and customer service that if they will not provide me with a replacement card to pay my bills! I have no way to pay them! And I am not going to deal or pay to XXXX XXXX! And if XXXX XXXX will report me to the credit bureau for nonpayment! I will assure American Express a Class Legal Action against them for XXXX Dollars! Because what they do is against the law! And legally no one ever will force me to accept any card I am not interested! So, please help me resolve this! And I am letting you know before someone will try blaming me and ruin my credit!

Company response to consumer: Closed with explanation