Consumer complaint received 2022-03-11
Company: SYNCHRONY FINANCIAL
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
RE : Synchrony XXXX XXXX XXXX XXXXXXXX Synchrony XXXX XXXX XXXX XXXX Synchrony Networks ACCT # XXXX Synchrony Bank is reporting inaccurate information on my credit report. I have been fighting this injustice for 3-months with the credit reporting agencies. XXXX finally realized that Synchrony has been reporting inaccurate information on these accounts for the past 3-months and verifying the information as accurate. So, XXXX recently removed these accounts from my credit report. 

XXXX and XXXX are still reporting these accounts inaccurately because they insist Synchrony has verified the changes as accurate. They are pushing the blame back on Synchrony.

I was also told that I could file an OCC complaint since Synchrony is a bank. Please advise if I need to go ahead and start a complaint with the XXXX now. I am trying to move fast on this matter since I have been dealing with this injustice for the past 3 months. 

These reporting errors are serious because they are grossly inaccurate and inconsistent. I have also been denied credit and delayed onboarding for new employment. Also, my good payment history is being wiped out every month XXXXynchrony resets and reports these accounts with a new Major Delinquency. This has to end now. Not only is this morally wrong. This is unjust and illegal as provided by FCRA law.

Synchrony has verified the following changes as accurate for the past 3 months : changes to the Date of First Delinquency dates, changes to the charge-off/Major Delinquency dates to reset the Major Delinquency, changes to the late payments reported, and erroneous on-time payments that are resetting the Date of First Delinquency and Major Delinquency on these accounts.

Synchrony has reported these accounts as negative for more than 36 months and charged-off for 34-36 months. Now, Synchrony is knowingly reporting these accounts as newly charged off. 

During the CFPB investigation that I filed against XXXX and XXXX for these accounts, XXXX is on record in a Company Response post stating that Synchrony verified each reporting change/update as accurate for these accounts. The statements were made on the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Since XXXX and XXXX have informed me on several dates within the last 3 months that these changes were verified as accurate by Synchrony, I am asking for Synchrony to provide proof that these updates are accurate OR delete these accounts immediately as provided by FCRA law.

Synchrony must produce evidence that their current reporting is accurate OR delete these accounts from my XXXX and XXXX reports. If Synchrony does not comply with either, there is grounds for me to sue for malice since Synchrony consistently verified these changes as accurate for the past 3 months.

To be very clear, Synchrony needs to provide proof of the erroneous on-time payments that they are reporting from XXXX ( shown in XXXX reports attached ) and proof that these accounts were charged-off in XXXX and NOT XXXX. If Synchrony can not, they are required by law to delete these accounts. 

I have attached the following evidence along with a PDF copy of my complaint : XXXX summary overview with documentary evidence of the changes made to my XXXX and XXXX reports based on the information provided by Synchrony and verified by Synchrony as accurate. 
Adverse Action letters that state I was denied specifically for recently experiencing a charge-off and recent and severe delinquency XXXX and XXXX Payment History documentation that shows my good payment history being wiped out every month due to Synchrony reporting these charge-offs as new

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation