Consumer complaint received 2016-09-24
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
- Vehicle lease opened XXXX. Never paid late! 
- No fault accident XXXX/XXXX/2016 caused a total loss and i contacted Lexus Financial. I was advised that Gap Insurance & Wear & Tear Refund would kick in if insurance did not cover payoff in full. 
- XXXX/XXXX/16 signed new vehicle lease ( also w/Lexus Financial ). 
- XXXX week of XXXX, received letter from Lexus Financial, dated XXXX/XXXX/2016, stating that there were {$280.00} due, that XXXX paid XXXX, leaving a balance. 
- Immediately contacted Lexus Financial ( Toyota Financial Services ). requested explanation of the amount. was advised that progressive paid short. I advised them that the letter was just received and requested time to deal XXXX. 
- Received explanation of short pay from progressive but, XXXX used to insure this vehicle and for a previous claim, they refused to replace a part and dictated that the part be fixed and repainted. During my conversation with XXXX, I learned that the rason they paid XXXX short was the very fact that the part was not replaced but repainting was obvious. I requested that I be put in touch w/their Regional Mgr. Unfortunate phone tagging resulted. 
- Within this same time period, less than 10 days after my response to Lexus Financial requesting time to determine what was going on with XXXX, Lexus Financial Charged the entire remaining lease amount of {$9700.00} off as BAD DEBT. 
Reports that the last payment was in XXXX. 
That the first delinquency occurred in XXXX. 
The only reason I know is because i have XXXX monitoring. 

I immediately opened a dispute with XXXX. 
Contacted Lexus Financial and paid the shortpaid amount XXXX via check by phone. 
I requested XXXX 's proof of payment. 

Lexus Financial was paid {$31000.00} by XXXX on XXXX/XXXX/2016. Gap insurance & wear and tear refund kicked in. The only outstanding balance was the short payment. They sent a letter dated XXXX/XXXX/2016 that was not received until mid XXXX, after which I immediately engaged with XXXX. 

The entire lease was charged off as bad debt charge in the amount of {$9700.00}. 
I was hoping it would get corrected, that it was an oversight. Lexus financial, XXXX, advised that a manager would contact me in 24-48 hours - this did not happen. They, a representative by the name of XXXX and apparently a supervisor, advised that someone would contact me with the breakdown of how they arrived at charging the entire lease off as bad debt - this did not happen. 
The credit dispute with XXXX, confirmation # XXXX, did not get it corrected. 
The amount was changed from {$9700.00} to zero, but the charge off remains under negative accounts, with an XXXX 2016 delinquency and a last payment received of XXXX 2016. 
This details me as a person who defaulted on their auto lease starting in XXXX / XXXX of 2016 and it shows a charge off, without any mention that this is an insurance settlement, short payment, settled in full, without any timely notification, and a hasty charge off despite a consumer 's calling in within the 20 days of receipt of the letter and despite the fact that the letter did not get into the mail when it was dated, as it arrived almost 2 weeks later. 

I have sent a letter to Lexus ' / Toyota 's credit dispute center. It is also attached. 
This is absolutely misrepresenting me as someone who did not pay an auto lease. it is devastating to my credit. and absolutely incorrect.

Company response to consumer: Closed with monetary relief