Consumer complaint received 2023-02-13
Company: CITIZENS FINANCIAL GROUP, INC.
State: RI
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
Received a mailer indicating the following : 'To Earn Bonus : To earn a {$300.00} Checking bonus, open your first new personal checking account between XX/XX/22 and XX/XX/22 and have at least one single direct deposit of {$500.00} or more post to your new checking account within 60 days of account opening. To earn a {$300.00} Savings bonus, you must open your first new personal savings account on the same date as the above new checking account ( direct deposit not required ) and have a minimum of {$5000.00} not already on deposit with Citizens post within 10 days of account opening and remains on deposit until date stated in the table below. To earn the total {$600.00} bonus, you must qualify for both the Checking and the Savings bonuses noted above. Qualifications : Primary signer on the new checking and savings accounts may not be or have been a signer on any Citizens personal checking or savings account within the previous six months. The new accounts ) must be open with a balance greater than zero and in good standing through the payout date stated in the table below to quality for this offer. Direct Deposit is recurring income electronically deposited into your Citizens checking account and may include salary, pension, and other regular income. Eligibility : Customer must register the offer code, indicated on the reverse, at www.citizensbank.com/checkingoffer to ensure timely and accurate bonus fulfillment. The address provided through the online registration must be an exact match to the address on the new checking account. Retain this flyer for your records. One-time promotional bonus is available only to one individual residing at the address registered for this promotion. Offer code is valid for one-time use only. Offers may be withdrawn without notice and can not be combined with any other checking offer. Offer eligibility is determined at Citizens ' sole discretion. Payout : Bonus will be deposited to the new checking account by the date stated in the table below and will be labeled as " Balance Builder Bonus ''. Bonus will be reported to the IRS for income tax purposes. We have multiple checking and savings options, for example if you open Citizens QuestM Checking and Savings : Minimum opening balance of any amount. Total deposits each statement period into primary checking OR minimum balance requirements apply to waive the Citizens Quest Checking XXXX XXXX monthly maintenance fee. Variable-rate Annual Percentage Yield ( APY ) for Citizens Quest Checking varies by tier. For example, as of XX/XX/22, APY by tier for Citizens Quest Checking is : 0.02 % for tiers below {$2500.00}, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX and $ XXXX. Variable-rate APY for Citizens Quest Savings varies by tier. For example, as of XX/XX/22, APY by tier for Citizens Quest Savings is : 0.02 % for tiers below {$2500.00}, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX and $ XXXX. Fees may reduce earnings. Rates subject to change after account opening. One Deposit Checking : Just one deposit of any amount each statement period waives the monthly maintenance fee on a One Deposit Checking account from Citizens. One Deposit Savings : Just one deposit of any amount each monthly maintenance fee period OR a {$200.00} minimum balance waives the monthly maintenance fee on a One Deposit Savings account.

Variable-rate APY for One Deposit Savings varies by tier. For example, as of XX/XX/22, APY by tier for One Deposit Savings is : 0.01 % for tiers below {$1000.00}, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX, $ XXXX and $ XXXX. Fees may reduce earnings. Rates subject to change after account opening. 


Upon meeting those terms and confirming with the bank that I did in fact meet the terms of the offer they refuse to pay out on the offer. I took a picture of the back of the mailer and have a scan of the front of the offer I received in the mail.

Company response to consumer: Closed with monetary relief