Consumer complaint received 2023-08-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I hope this email reaches you in good health and spirit. The reason why Im writing is I was burnt by a relaxer on XX/XX/2023. The shop name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the number of the shop is XXXX and number of XXXX cell phone is XXXX she is the one who burnt me. She did not base me ( petroleum jelly ) around my hair line and where she put the relaxer. The relaxer seemed like it got on my neck and if she would have put petroleum jelly I would not of got burnt, I have no ever in my life got burnt by a relaxer until I came to this shop. This was my first time going to the shop and her. I normally go to my beautician I been going to for over 10 years but I moved and XXXX was closer. Now Im just going to travel and go to my regular beautician because these burns was a traumatic experience. 

I been natural going on 10 years but I do get a relaxer around my edges to smooth it down. On XX/XX/2023 I ask for a relaxer on my edges and a wash with deep conditioner. I sat down in her chair and after she put the relaxer on I notice she didnt put anything to protect me from the relaxer but about time I notice it was too late because she seemed like she was in a rush and she was moving so fast she had several clients there. 

I notice the burns when I went to the bathroom and look in the mirror because something didnt feel right but I couldnt really see it because its in the back I could only see the side of it but I notice she burnt me and I let her know and she act ask if it wasnt a big deal then she started to blame it on me like you might of scratch, or its your work collar if you wear one or its your chains you have on but this doesnt make sense to me because I dont get burnt ever and the only thing difference is I went to someone new and she didnt not base me. She also was combing the back with a thin tooth comb and she wasnt supposed to do that. I text her when I got home after getting a mirror and looking at the back of my head and told her she burnt me really bad its severe. She said in the text I was being dramatic and extra. She was very rude in her text messages about the whole situation she has an XXXX and I do too she was hearting my text and giving thumbs up like she was being facetious. She had no empathy, very insensitive. Making up excuses and blaming me for burns and she told me I should of ask her to base me. 
I thought it was standard to do so I didnt know I needed to ask I have not ever asked to get base ( petroleum jelly ) I thought that was an automatic thing when you use a chemical relaxer. 

It was hard for me to sleep for three nights I was in so much pain. I also had to go to work with burn marks it was very embarrassing and hard for me to turn my neck and it was aggravating pre existing conditions from a car accident. 
XXXX XXXX and these burns were affecting my XXXX. Now Im afraid its going to leave scars and I normally wear up XXXX styles. I even asked for my money back because I had to buy XXXX and XXXX XXXX for the burns and the pain I was going through it wasnt really about the money its the principle. The burns are on my neck and not really my scalp. Its really bothering me because they are so noticeable. I had to travel to see my beautician that I been going to for over 10 years because after she burnt me I honestly was afraid/scared for her to style my hair or anything. It was also my Birthday and I couldnt even enjoy it because of these burns it wasnt styled and I didnt want no one to see it and I didnt even want to go to work but I had too. Please see the pictures that are attached of the burns. If you have any questions please contact me. I provided a response regarding the dispute for XXXX XXXX XXXX billed on XXXX for {$40.00}. She stated she was going to refund me the {$40.00} and I showed Capital One that in a text message she text me. I also showed them documents explaining how a relaxer should be done. I was burnt by a relaxer because the lady did not base me like put petroleum jelly etc. to protect me from getting burnt. I have not ever in my life got burnt by a relaxer. This was my first time going to her, I normally go some where else. 
I would like for the CEO office to call me. 
Thank you. Have a great day.

Company response to consumer: Closed with explanation