Consumer complaint received 2017-05-11
Company: REGIONS FINANCIAL CORPORATION
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   featured and ad on  XXXX  touting that all  XXXX  of the   XXXX    XXXX   XXXX  wanted to sponsor this product. They claimed it was the first time such an event had occurred. They also showed a   XXXX   XXXX    woman wit  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   ; and over a  30 m inute span of time the  XXXX  completely disappeared. The billing company i s (   XXXX    XXXX   ). I believe they are out of  XXXX   XXXX , CA They offer was for a free trial all you had to do was pay shipping and handling for {$4.00}. There was no mention of reoccurring shipments or payments. The first time my account was billed I did not notice it because of another glaring issue on my bank statement, but the   XX/XX/XXXX  bil l caught my attention, as did the package that arrived via  USPS  that had not been ordered. On the  XXXX  ad there was no place to look at policy or any other small print trickery.   You simply clicked, put your information in and in a few days the product arrived in a non-descript box with no product information or any information ; just the product.   This time when the product arrived I called and stipulated that I had not re-ordered the product and was billed for something I did not order. On  XX/XX/XXXX  I called,  XXXX , the rude representative told me that I should have read the fine print. There was no fine print to read. I did not order from a website I ordered off of the  XXXX  presentation which did not include the fine print information.   I was robbed by this company ; deceptively robbed. The information used to continue to bill my card was not on the  XXXX  ad. I specifically looked to see if anything said they would continue to bill you. No, it did not as a matter-of-fact it said no further obligation required. Calling the company 's number does not help any rep you get is well trained on their verbiage. By giving us your credit card information it became a legal and binding agreement, said  XXXX . I cancelled the shipment. Got a confirmation # dated the call and the time. Follow-up calls would not get me a supervisor just  two o ther tough talking reps. On   XX/XX/XXXX - XX/XX/XXXX ,   XXXX  would not divulge her call center ; she said it was privacy protected for security reasons. I told her any legitimate company is happy to tell a customer who and where they are in case additional follow-up is needed. Additionally, she said all supervisors were at lunch.   I called again on  XX/XX/XXXX    for a supervisor and was denied again by  XXXX . I told her that  XXXX  said I would be receiving a confirmation email which I had not received. She said the computer automatically generated the email when the cancellation occurred. I told her I did not get it. She started to become rude. However, I maintained my cool head and asked what procedure they had in place when the computer did not do what it is supposed to do. Do you report it to  IT?  She said hold on a minute. She came back and said I would get an email cancellation as well. I asked if she could give me a general idea of tiime of expectancy. She said I would have it i n 24 hou rs. We will see. Besides, she said, you have the confirmation number. I responded yes, but I want the promised email too.   This company should be driven out of business because of its predatory practices. I was billed on  XXXX   XXXX ,  2017 an d again on  XXXX ,    2017 for  {$89.00} each time, before I caught it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation