Consumer complaint received 2016-11-16
Company: DISCOVER BANK
State: CA
Product: Credit card
Issue: Credit card protection / Debt protection

Complaint:
XXXX My experience with XXXX : Unethical Sales Practice XXXX XXXX I was walking through the outdoor mall in XXXX XXXX and was approached by a girl outside of the XXXX XXXX at XXXX XXXX XXXX XXXX XXXX. She was offering free hand cream samples. When I grabbed XXXX she said would you like some eye cream? I said o.k. and a man from the shop named XXXX insisted I come in so he could show me how the eye cream works. He began putting the cream under my left eye to demonstrate that It worked. He was very high pressure and was a smooth talker. I purchased the eye cream and he threw in some additional products, moisturizer etc .... and I bought the product for {$480.00}. I should have stopped it there. He then mentioned that I needed more help on my sagging face and wrinkles ( a good sales technique, tailored for a woman who is at the stage of life that she is feeling self conscious of these things ), he then applied a mask to my face and neck. I was ready to walk out. But my face was full of product. He then somehow convinced me that I needed this stuff and I bought into it and purchased another {$2100.00} on my discover card and {$1000.00} on my visa card. I was supposedly getting {$8000.00} worth of miracle skin care products for a fraction of the cost. He even added additional items at no cost ( none of which were itemized on receipt ). I should have realized this was a bit odd, when he continued putting items in my bag. My boyfriend said maybe you are ok with the eye cream. I should have listened. They push the receipt at you while you are having your face worked on and you do n't even realize what you are signing. Never did they mention there was no refund on these items. They charged my cards for the product. Since we were flying home my boyfriend suggested we should not take this in our luggage. XXXX the owner said he would ship the items to our house at no additional cost. We were leaving store empty handed and XXXX the owner, insisted we take some golden masks with us. We took them and headed out to our hotel. My boyfriend and I were discussing the purchase we XXXX thought it all sounded strange. XXXX himself, when trying to make the product seem amazing said this was a reputable product not like the stuff you buy off tv that adds more things for the same price, I ca n't believe I fell for it. When we got back to the room I looked up adore on my cell phone. There were several reviews on yelp about it being a scam, the better business bureau does not accredit them because of XXXX complaints in the last three years and online it said that their receipts said no refunds. I had not read the small print on the receipt, I cant read small print without reading glasses and it never occurred to me that cosmetics could be purchased with that policy. Sure enough the receipt said there are no refunds. Exchanges only within 14 days and all sales are final. No where in the store were there signs stating that. The sales people never mentioned that to me either. I went on the XXXX website and it states that they will refund unopened product within 14 days in the form of credit to credit card holder for items purchased through XXXX website only. disputed and lost with cc company never got anything for money.

Company response to consumer: Closed with explanation