Consumer complaint received 2020-07-27
Company: AMCOL Systems, Inc.
State: CA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I have two negative collection reports showing in my credit report. Both are from the same visit to an emergency facility ( XXXX XXXX ) on XXXX but were billed from two separate companies. 
1. XXXX XXXX XXXX XXXX charges, Account XXXX, client reference XXXX and 2. XXXX XXXX XXXX XXXX, Account XXXX, client reference XXXX This visit was covered by my copay, deductible payment and insurance payment to the facility and to the doctor. The overage charges were originally disputed with the company XXXX XXXX XXXX and we went through numerous calls to get this sorted out. 

The first call was on XXXX at XXXX XXXX mountain time where I was advised they would resubmit the charges to my insurance to get the proper insurance adjustments to the charges based on the in-network negotiated rates. No changes were made and I received a bill the following month with no changes which led to ... 

The next call was on XXXX at XXXX XXXX  mountain time where XXXX stated that the insurance information had been received and the account adjustments were made. But I still got a bill the next month which led to.. 

The last call was to XXXX on XX/XX/XXXX at XXXX XXXX  mountain time and was with XXXX. XXXX stated that the Explanation of Benefit for claim XXXX was received. In that EOB a check was issued to me for the payment of the charges approved in the amount of {$500.00} on check # XXXX and that amount was remitted to XXXX XXXXXXXX XXXX  on XXXX in transaction ID : XXXX. 

Explanataion of Benefit for claim XXXX issued me a check in the amount of {$100.00} on check # XXXX and that amount was paid to XXXX online on XXXX in transaction XXXXXXXXXXXXXX. 

Those two transactions resolved the insurance claim and payment for services provided. XXXX stated on the call on XX/XX/XXXX referenced above, that the EOB information was received and the account was updated but that the charges had already been sent to collection agency. She stated that XXXX XXXX XXXX sent the notice to AMCOL on XXXX and that since this was a process that had been resolved through the insurance agreement no other payments were necessary and the accounts should be closed and resolved. 

That was followed by a call to AMCOL on XXXX where I was redirected to call XXXX where I spoke with XXXX on XX/XX/XXXX at XXXXXXXX XXXX mountain time to let him know that the collections were in dispute based on my earlier call with XXXX XXXX XXXX who assured me that they would let AMCOL know that the issue had been resolved. 

It was only after all of this that I discovered that the original medical company that did my billing was involved in a class action lawsuit about exactly these issues of fraudulent billing. That case is XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( XXXX ), Texas Eastern District Court . The last updates to that case is on XX/XX/XXXX that there is a current stay in all claims pending further order of the court and that the original company has filed for bankruptcy protection : Thursday, XX/XX/XXXX Order Staying Case Thu XX/XX/XXXX XXXX XXXX  ORDER : It is hereby ORDERED that all claims asserted in the above-styled lawsuit are hereby STAYED pending further Order of the Court. It is further ORDERED that this case be ADMINISTRATIVELY CLOSED during the pendency of the bankruptcy case. Signed by Judge XXXX XXXX XXXX, XXXX on XX/XX/XXXX. ( mem ) In the meantime, the collections against me have not been removed or placed into a temporary hold until this is all resolved so the negative collection records continue to impact my ability to qualify for rental applications or other loans and is impacting my financial ability to make decisions I need to make. I am currently at risk of losing housing because of these negative records on my credit history. 

The companies involved are XXXX XXXX  XXXX XXXX XXXX XXXX Texas XXXX XXXX AMCOL XXXX I am more than happy to provide further documentation at your request. 
Kind regards, XXXX XXXX

Company response to consumer: Closed with explanation