Consumer complaint received 2016-09-21
Company: WELLS FARGO & COMPANY
State: DC
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
XX/XX/2016 a bank account was opened with Wells Fargo Bank. Consumer applied for Over-Draft protection account and were approved for a Wells Fargo XXXX XXXX XXXX XXXX ; line of credit of {$1000.00}. At time of application an incorrect Foreign Currency Conversion Fee of 'None ' were included in the terms and conditions of the credit card account. Rather on XX/XX/2016 a letter stating that effective XX/XX/2016 a fee of XXXX % will take effect as a fee charged to said conversion. And explained consumer were disclosed an incorrect item to said agreement. 
In addition, this account [ funded ] by Wells Fargo is the only option of Over-Draft protection from a single source to cover overdrafts from the Wells checking account. When the product were sold and consumer were asked to sign up and apply through standards credit reporting ; consumer understood this were the only reason to consider such a product. 
When an insufficient item caused the checking account discrepancy ; Wells Fargo proceeded to dismiss the approval of the card and resorted to shut-down the card and its purpose due to a minor overdraft on the checking. Consumer has argued with WellsFargo that the purpose of the application and qualifying status should had resolved any discrepancy thereof. and, any amount of intital overdraft were protected by the application of the credit card account. 
Wells Fargo has shut-down the checking, savings and the credit card account. Wells Fargo did provide a letter that states ; due to an insufficient fund amount in the checking all accounts were closed. 
Consumer understood XX/XX/2016 ; that the information provided by a sales representative were valid and the card account would be utlizied to cover any over-draft and/or insufficient balance. Onbiously this was n't the case. 
Consumer contends Wells Fargo [ sold ] conveyed this product for the purpose of 'sales quotas ' and the department of Wells Fargo Consumer Credit Solutions has taken another position thereafter. Consumer contends Wells Fargo has denied consumer the right to use said product as to the effect and purpose as intended ; and have created other scenarios to deflect from said offer. Either the Wells Fargo product with an XXXX XXXX logo is n't a valid product ; this product should be honored and reinstated as it were sold. 
Consumer has contacted numerous departments within Wells Fargo { Consumer Credit Solutions ] no answer with consistent information has been offered. 
In addition, the consumer 's credit reports reflect a credit card account with Wells Fargo XXXX XXXX shows an active and open line of credit of {$1000.00}. Which consumer contends shows a potential debt as opposed to a line of credit. Consumer has asked Wells Fargo to remove such item off the credit bureaus ; if the account has been closed and/or cancelled. 
As of XX/XX/2016 ; Wells Fargo continues to deflect this matter and resolve the overdraft in accordance to terms and conditions as stipulated and conveyed to consumer. Wells Fargo rather title this matter a 'risk account ' and have no valid explanations thereof.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation