Consumer complaint received 2023-12-04
Company: CITIBANK, N.A.
State: MA
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
To whom it may concern ; This is a complaint with Citibank for an account closure, a complaint was filed with Citibank under Reference Number : XXXX about my account ending in XXXX and the corresponding card number ending in XXXX. The account holder 's name is ( myself ) XXXX XXXX XXXX XXXX, and I am the only individual on the account. 

On XX/XX/XXXX, I opened a savings account and deposited funds shortly after. On XX/XX/XXXX, I was notified via a third party that there was an issue with my account. Timeline of events : XXXX XXXX, 2023 : Notification that my Citibank Account successfully opened. 
XXXX XXXX, 2023 : Transfer of {$100000.00} from XXXX XXXX XXXX account from family inheritance XXXX XXXX, 2023 : Transfer of {$250.00} completed from XXXXXXXX XXXX ( managed by XXXX XXXX XXXX XXXX via Trace ID XXXX XXXX XXXX, 2023 : Two ( 2 ) Cath Withdrawal Transactions at Citibank Authorized XXXX  ATM located in XXXXXXXX XXXX XXXX MA XXXX Each for {$400.00} for a total of {$800.00} Cash Withdrawal. 
XXXX XXXX, 2023 : Authorized XXXX Access using transactional deposits. 
XXXX XXXX, 2023 : Authorized transfer of {$1500.00} to XXXX XXXX via XXXX XXXX 
XXXX XXXX, 2023 : Received an e-mail from XXXX indicating that the transaction was rejected by Citibank due to the Citi Savings Account being frozen. 
XXXX XXXX, 2023 : Called Customer Support at Citibank and was only then notified of the referral to close the Savings Account. 

Currently, I have no access to close to {$100000.00} ( approximately {$98000.00} according to my last account review ). Access to the account has bee revoked by the bank and they claim to be submitting a check via USPS within 30 to 60 days. 

I would like to indicate that I received no indication or notification from Citibank at any point that there was any risk to my account maintaining good standing. 

There are multiple means of communication available to the bank, and none were exercised. Were it not for the email from XXXX and my subsequent calls, there would be no means for me to know that my account was pending closure ; to date, I have not received any emails, text messages, calls, or letters in the mail indicating that this is the case. All of the transactions are valid, using Citi an authorized ATM ( found via their banking application ), and standard modern technology in the form of XXXX  to transfer funds between individuals. Furthermore, XXXX, has added security when submitting funds that require the sender to verify the recipient by entering their phone number as well as their User ID. It is worth noting that the XXXX recipient is our wedding photographer, and the transaction was to purchase our wedding album using an account that my wife does not currently have access to so that I could surprise her with it as a gift for the holidays. 

None of the actions taken by the bank are deemed acceptable as to date and to reiterate, I have no knowledge as to why my account has been frozen and is pending closure.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief