Consumer complaint received 2023-04-13
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
XX/XX/XXXX I deposited a small savings bond left to me by my father that was several months past maturity. I know the banks dont like giving up large amount of cash so I didnt cash them all at the same time. 
XX/XX/XXXX I deposited XXXX more bonds into my account. Not a problem at all. 
Then Approx. XX/XX/XXXX I deposited another savings bond into my Wells Fargo account. 
The next morning I checked on my account because I was going to send my son birthday money and they said that they froze my deposit account and that they were closing both my accounts. 
When I called the bank they referred me to their loss prevention/fraud dept. which they could not tell me anything. They could not give me a solid reason why. The only thing they said was that the bond had been altered. It had not been altered. It wasnt any different than the other ones I deposited. The bonds had been stored in a safe for 10 years and then after that I had them in a metal lock box in my bedroom closet for over 20 years. They were in an envelope and they were almost brand new looking. Besides smelling a bit like musty or aged paper. They hadnt even been folded or touched by human hands since my father passed away in XXXX. 
The bank informed me that after 60 days they would send me a check for my funds ( bond money ) IF no one filed a claim against my money. Well I was upset but I knew that I would get the money in 60 days and it would be fine since no one could file a claim on my bond since the bond belonged to me purchased by my father. Rightfully mine. The treasury dept cashed them. Wells Fargo even cashed XXXX of them previously. 
So after 60 days I waited patiently for a check to come in the mail for my bond money. I have it well over XXXX weeks and finally I contacted them via email ( see attachment ). XX/XX/XXXX. I got a general account update Response. 
I contacted them again with the exact same letter but sent to a different email address. I receive a response in XXXX that said we need more time to respond to your concerns. And will follow up by XX/XX/XXXX th. 
I received a response later but was informed that the response they sent me will expire and that I wont be able to access it after a certain date. I do know if I screen shot the response. But I do know the response I received was from a completely different situation involving the XXXX XXXX nevada branch and how they marked my bonds paid and then refused to deposit them. ( Thats a different situation Im not going to Pursue because I sent my bonds into the treasury and they honored them and they got cashed ). 
Anyway so the bottom line is they have not returned my savings bond money for my last bond. Additionally what they also did was report me to early warning system making it very hard to open a bank account now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation