Consumer complaint received 2015-03-25
Company: JPMORGAN CHASE & CO.
State: VI
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
On XX/XX/XXXX, at approximately XXXX, my spouse and I purchased a XXXX Hyundai Veloster from XXXX XXXX XXXX ( in XXXX XXXX XXXX ). When we initially bought the vehicle there did n't seem to be any issues. We were told it was being financed through JPMorgan Chase, out of XXXX XXXX, XXXX. We made a down payment of {$1500.00} and had a trade-in value of {$1300.00} from a XXXX Toyota Corolla ( {$2800.00} in total down payment. ) We also purchased a warranty through XXXX XXXX for {$1900.00}. After driving it for a few days we noticed a loud clicking noise when using the clutch to shift between 1st and 2nd gear. So we took it back to the XXXX XXXX XXXX to see if they would fix it. They had it for a day and told us it was fixed but when started to drive it agian we noticed it wasnt. So on XX/XX/XXXX we took it to XXXX 's XXXX of XXXX and asked them to fix it and look at the rest of the car to see what else might be broken. They told us that the engine and cabin air filters were both very dirty and clogged, the vehicle has a broken passenger front wheel liner and splash shield, the left tag bulb is out, the drive belt needed to be changed, and the pcv valve needed to be changed. We then brought all of this information back to see if the XXXX XXXX XXXX would fix it and they told us none of it needed to be fixed. We then decided we did n't want to keep the vehicle anymore. This is also when we had to sign yet another contract, funded by the same bank but rather than XXXX XXXX XXXX it was from XXXX XXXX XXXX XXXX, who we 've never heard of. On XX/XX/XXXX we had gone into XXXX 's XXXX to trade the car and purchase a new one through them due to the issues we were having with the XXXX XXXX XXXX and the car. We started all the paperwork and we were about to close the deal, but when the dealership tried to call XXXX Chase to pay off the rest of the car loan, we found out the bank had no information about our loan nor the car being pending in their system. We then contacted XXXX and told them of the situation and they said it had been financed, so we then confronted them and told them due to the issues and the fact that there 's no proof of proper financing we wanted to trade in the car and get our down payment back. They told us we could n't do that and to just wait because it has been financed. Since then we have contacted JPMorgan on several occasions to get proof and they had nothing about the car in their system. On XX/XX/XXXX one of us went back to XXXX to see if they had made any progress on getting us the proof we needed to trade in the vehicle. He kept reassuring that it had been financed. I then told him that if he could n't show me the proof we wanted to return the car and get our money back, since it would be illegal to have it financed through them and not the bank. I told him that if he couldnt show me the proof I would rather just have my down payment back, than continue with an invalid and illegal contract. I also told him we would get into contact with the military lawyers at XXXX XXXX. He then kicked me out of the building and told me to call them. So on XXXX we went to the military JAG office, since my wife is XXXX XXXX in the XXXX, and told them what was going on. They then recommened us to post a complaint on this website.

Company response to consumer: Closed with explanation