Consumer complaint received 2016-04-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Cashing a check without an account
Issue: Deposits and withdrawals

Complaint:
Branch : Wells Fargo Address : XXXX XXXX XXXX, XXXX XXXX, CA XXXX Phone : ( XXXX ) XXXX Hours : Open today XXXX-XXXX On XXXX/XXXX/2016 I walked in to the Wells Fargo mentioned above in XXXX XXXX California and cashed a {$1500.00} check. The teller I checked out through was dark haired man named XXXX. My receipt states only this : Store : # XXXX XXXX Transaction : XXXX XXXX XXXX XXXX/XXXX/16 Thank you, XXXX The teller proceeded to remove money from the register and he placed it through a counting machine. I did not look at it because in the same moments I asked him if he had any bank straps and he proceeded to remove my money from in front of the window and take it to the back of a room located directly behind him. His manager was in the room already and he turned and asked me if i wanted the {$100.00} bands or the {$1000.00} bands I stated the XXXX dollar ones and I needed about XXXX of them what ever they were willing to spare. He then turned back around in the room and got the straps came back to directly infront of me set the money down without placing it though a money counting machine. I asked for an bank envelope I put it in the self sealing envelope before I left the tellers view and then I left. I had over {$9000.00} in my locked satchel crossbody that day. I had cashed XXXX different checks a {$4000.00} check at XXXX XXXX XXXX, XXXX for {$3000.00}, XXXX for {$500.00} and then this XXXX for {$1500.00}. I went to my house to register and balance my funds for my business and put each withdrawl away I balanced on each one except for this {$1500.00} it was {$1400.00} ( {$100.00} off ). I counted again and I got the same balance {$1400.00}. I proceeded to call the bank and speak to a woman who claimed to be a manager named XXXX she said she was balance his drawer and give me a call back. She called me back about 6 minutes later and said that his drawer was balanced correctly. I advised to her about him walking away with my money in his hands and not recounting it infront of me again. She stated that I should have counted it out when I was given it. I advised to her I wanted the cameras checked from his entire day touching funds. This money was never out of my possession. It was in a self sealing bank envelope and I never placed my purse anywhere but on the side of my body its a crossbody. I called this morning to speak to the bank manager his name is XXXX. I advised him on the situation at hand and that I needed someone to check his entire time with his register that day. I advised that when I spoke to XXXX yesterday she stated that she had eyes on him the entire time. I said how is this possible when if I remember correctly you were already in the room with your back turned? I asked her to please check the cameras and told XXXX the branch manager this. He stated to me he couldnt see how this was possible and didnt offer much assistance. XXXX had even stated I do n't know if we can pull cameras for this????? That is extremely alarming! What if they got robbed would there be cameras then??? 
This could have only been XXXX of XXXX things. 
1. Accident and he counted {$100.00} too much to another customer. 
2. Bills stuck together when counting out an amount to another customer resulting in a balanced drawer. 
3. Theft. He took it either during my transaction or it was taken during his shift sometime and the cameras need to address his entire shift from start to finish. 
I feel like I was stolen from point blank and I want to get down to the bottom of where this missing {$100.00} is. It can not simply vanish into thin air. I did not place my bag down at all. Nor did anyone have access to it whatsoever. All of my other checks I cashed balanced perfectly. I should have counted to make sure the transaction was right at the register before leaving but I thought I could trust my teller. He never should have gone into another room with my money and then not count it infront of me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation