Consumer complaint received 2016-03-23
Company: Duncan Solutions, lnc.
State: DC
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Right to dispute notice not received

Complaint:
On XXXX XXXX, XXXX, and at approximately XXXX, I parked my car on XXXX XXXX XXXXXXXX DC near the XXXX office at XXXX XXXX XXXX XXXX. I paid for parking in a legal spot and went to an event at XXXX. 

Approximately 45mins later, I exited and saw that my car had disappeared. I spoke to a couple DC police officers near my parking spot ; they saw my car towed away and stated that happened because it was parked during rush hour in a non-rush hour spot. I pointed to the clearly visible parking signs on XXXX XXXX ( see attached photos ) showing my parking space to be legal at the time, and pointed to a car that had been parked behind me since before I got arrived on XXXX XXXX That car had a paid parking ticket displayed inside its front windshield - exactly as I had displayed my own paid parking ticket - yet had received no ticket for illegal parking. 

I called the DC parking hotline to find my car had been moved a few blocks away to XXXX XXXX and XXXX XXXX XXXX, with a complementary towing ticket. The rush hour and towing citations were {$120.00} each, for a total of {$240.00} owed to the XXXX for ILLEGAL ticketing and towing of my vehicle. 

On XXXX XXXX, XXXX, I went in-person to the XXXX office on XXXX XXXX XXXX to dispute XXXX citations on the grounds of my legally parking on XXXX XXXX XXXX and paying for that parking ( case no : XXXX ). The Hearing Examiner, XXXX XXXX, indicated that because the DC XXXX had no photo evidence to present, I had the right to upload my own photo evidence and deny the citations, with a high probability of resolving XXXX citations without any payments owed. I uploaded photos that evening. 

On XXXX XXXX, I received notice of the outstanding citations and decided to dispute them through mail. Note : I had already disputed in-person and provided photo evidence. See attached documents for my letter to the XXXX on XXXX XXXX, XXXX and justification for removing these XXXX tickets from my vehicle record. I heard nothing back from the XXXX in XXXX : no acknowledgement of my dispute, no resolution of the tickets, no request for my appeal of any negative decision the XXXX may have handed down, and no other communication that could have helped this issue move to resolution. 

Fast forward 12 months : I received the first of several collection letters from Professional Account Management, XXXX in XXXX, XXXX. That first collection notice referenced the parking ticket only. I received another notice in late XXXX reminding me of the parking ticket debt owed, and yet another notice on XXXX XXXX referencing XXXX the parking ticket and the towing ticket, again for a total of {$240.00} ( most recent notice attached ) I realize this is small change given the types and magnitude of debt ( mortgage, school loans, etc. ) the CFPB also deals with. I 'd still appreciate any help you can give me. For what it 's worth, I went onto the Professional Account Management, XXXX website to search for the XXXX citations in question and found nothing in their system ( see attached screenshots ). 

Thank you in advance for any effort you put into helping me resolve this. No one should have to go through all of this for vehicle-related citations that do n't hold any water. It 's a waste of everyone 's time. 

Best, XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation