Consumer complaint received 2022-08-02
Company: EQUIFAX, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My husband and I was misled into getting a timeshare by the sales representative. He advised me that this was an installment loan and I would be essentially paying on it every month to get 2 weeks a year to use at any XXXX XXXX all I would have to do is call 1 month ahead of time and reserve my weeks. He reiterated I could cancel at ANY TIME with no penalties. I paid on the timeshare for almost 2 years and every time I called to try and reserve my " 2 weeks '' the dates were never available. I tried to cancel and I told the representative I wasn't happy with the services every single time I tried to use my weeks they never allowed me to use the time. The representative was very rude and she terminated the call. I then started getting telephone calls from other companies that were associated with XXXX XXXX trying to sell me other services to which I declined. 

I was NEVER EVER told by the sales representative this was a " Mortgage '' or I would have never signed anything. He told me that if I wanted to sell my weeks I was paying for each year I could get over {$3000.00} a year. After trying sell my week and not being successful I come to the realization there is absolutely no resale value on this timeshare when people are selling them for {$1.00} on XXXX or donating them. 

The Timeshare is not a Mortgage yet it is being reported under the tradeline as a " Mortgage '' instead of an " Installment Loan '' on my credit bureau according to Hud Timeshares are not considered mortgages they are considered installment loans. 

A timeshares description is Timeshares are rights to a property such as a condo, townhome, or home where it is owned by a group of real estate investors. Under HUD Guidelines, timeshares are not real estate. Timeshare loans are considered loans and not real estate mortgages. 

My rights have been violated I never had any rights to any of the resorts. I did not use any of the weeks I supposedly accumulated cause the weeks were NEVER available. XXXX never reported any of my payments when I was current yet they are reporting late monthly + XXXX negatively when I stopped paying. All the payments that was made to XXXX from XXXX is listed on Equifax as no data. This is not in compliance with Accurate credit reporting to further damage my credit history. The letters say " this is an attempt to collect a debt by a debt collector. XXXX XXXX is attempting to collect a debt on BEHALF OF XXXX XXXX AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. If XXXX XXXX is the collection agency for themselves why did they not accurately report my payments to the credit bureaus? This is a clear violation of accurate credit reporting. The unscrupulous predatory credit reporting and sales tactics should be enough for monetary recourse. 

I called to try and find out why this was reporting as a mortgage when I was never told this was a mortgage and I spoke to a XXXX who did not read me the XXXX XXXX prior to discussing anything with me which again this is a clear violation of the FDCPA when you are reporting I am in " collections '' yet you tell me your a " Owner Contract Mediator ''. Too many inconsistencies and outright Lies from this company to believe anything they say which was why I was very skeptical calling them in the first place but I took my chances and the lady told me that If I want to avoid a foreclosure then I need to sign the Warranty Deed In Lieu of Foreclosure. I would never sign a paper such as that as I don't agree with this being a Mortgage. On the FTC website it says if there is any inaccurate information on my credit I have the right to dispute it. 

What makes matters even more shady is the " Affidavit '' of ______says Before Me the undersigned authority, personally appeared _________, who after first duly sworn by me, deposes and says as follows : and it there are 6 statements that they want ME to sign I cant imagine this is legal when no judge signed off on the paperwork or no case number was listed just a blank paper with 6 clauses with then having XXXX Liability and me with a supposed deed in lieu foreclosure on my credit bureau XXXX These are unethical tactics and I am hoping that this can be resolved once and for all. 

I XXXX XXXX AM NOT WORKING WITH ANY TIMESHARE EXIT COMPANY OR ANY COMPANY OR ATTORNEY IN THIS MATTER. I JUST WANT THIS TO BE CORRECTED AND WANT TO BE TREATED FAIRLY. THIS IS HINDERING ME FROM MOVING ON WITH MY LIFE AND THEY KNOW I GAVE THEM THOUSANDS OF DOLLARS AND I NEVER USED THE SERVICE THIS IS OUT RIGHT WRONG.

Company response to consumer: Closed with explanation