Consumer complaint received 2016-12-16
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
HUNTINGTON BANK - SUMMARY OF EVENTS DATE : Thursday, XX/XX/2016 ADDRESS : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX BRANCH PHONE # : XXXX A check in the amount of {$9000.00} was teller deposited from my XXXX business checking account into my personal checking account at Huntington Bank on Monday, XX/XX/2016 at XXXX 
On Thursday, XX/XX/XXXX at approximately XXXX I walked into the XXXX XXXX, MI Huntington branch to make a withdrawal of {$9000.00} and was waited on by XXXX XXXX ( younger gentleman XXXX ) and XXXX other bank tellers [ XXXX ] XXXX woman with XXXX who noted to another customer the previous day marked the anniversary of her father 's passing and [ XXXX ] younger woman with XXXX ). XXXX and the XXXX teller initially told me they would be able to cover somewhere from {$3000.00} - {$3500.00} in cash and the rest would have to be made out as a cashier 's check. I asked if there was another branch, which might have the entire amount available to withdraw in cash as I was told by the XXXX women tellers this branch did not normally keep a high cash balance on hand. The XXXX woman called the XXXX branch ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX [ XXXX XXXX ] ) and relayed to me that they had only {$1000.00} or so on hand and that they laughed when she asked them ; she asked if I would be willing to drive out XXXX XXXX XXXX branch ( XXXX XXXX XXXX XXXX , XXXX XXXX, MI XXXX [ XXXX ] ) as that was a higher cash branch and I said yes, if they had the total amount or an amount closer to the total amount on hand. I asked how much exactly their branch ( XXXX XXXX ) could cover and the XXXX woman teller now said only {$500.00} and that they could call XXXX XXXX ( I did n't ask why the amount changed ). I was asked to have a seat by XXXX while they called, I agreed. XXXX XXXX took my driver 's license and debit card to their branch manager 's office, told me it would just be a few minutes. I waited. 
After about 20-minutes I was told by XXXX to go into the branch manager 's office, XXXX XXXX ( younger gentleman with XXXX wearing a XXXX Huntington Bank logoed dress shirt and XXXX ). XXXX referred to me as " XXXX '', which seemed kind of unprofessional, and said he would not be able to " make a withdrawal '' for any of the funds to me. I asked why and he, " we have a verification process and I did not get verification '' ; I asked if he called the bank issuing the funds and he repeated, " we have a verification process and I did not get verification '' and that it was his discretion as to whether or not they would release the funds and he decided he would not. I asked again if they called the bank issuing the check, which was coming out of my own business account, and in what manner or by what method/how they " verified '' and he just kept repeating over and over, approximately 15 or so times, that they have a verification process which he would not disclose to me and that they check did not clear. I told him the funds are posted as available in my H.B online banking, which he agreed did post as available online, ( I have a print out of the document ) but they were not available for withdrawal in person. 
XXXX refused to have a conversation with me about the matter by angrily repeating the same phrase about their verification process over and over. I asked if he could please explain to me how they verified or why the funds were marked as available online or if he would call my bank to verify the funds cleared ; XXXX responded back with the same phrase over and over and asked that I leave the branch. I asked why are you kicking me out of the branch that I am doing nothing wrong. 
( PLEASE SEE ATTACHED FOR CONTINUATION and full Summary )

Company response to consumer: Closed with explanation