Consumer complaint received 2017-02-06
Company: CITIZENS FINANCIAL GROUP, INC.
State: OH
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
About a few weeks ago. I went up to the bank, and i ask the bank teller how much i had available. I let her know that i made prior purchases before I went into the bank. She told me how much i had and i asked her how much was my direct deposit was and she told me so i went back to are you sure how much i have available and she said yes that is correct so i took the amount out for my car payment and other bills. So the following thursday i check my balance and it said i was {$68.00} negative so i called customer service and i spoke to a XXXX that was friendly at first then got very rude after i was explaining my interaction with the bank teller the previous Friday. So he proceeded to tell me that I know about all this I did n't accept the overdraft protection and I told him that I did n't and I did n't really care for it but that had nothing to do with the fact with that it was the point that I was told how much I had available and my bank account and I asked for him to have those reverse done. He told me that he was unable to do that because they have tried to fix it in the past and has gave me courteous payments back. Then he started speaking to me very poorly telling me that I 've already been told started bringing up the past and everything and I told him that nobody asked him for that extra stuff nobody 's talking about the past we 're talking about what currently is going on now and everything I asked him for his name and he would not he refused to spell it to me he would n't tell me what his last name was i ask him to tell me what his ID was. He refused and told me thst he could not tell me that, so then I asked him to speak to a supervisor he connected me with a XXXX. I explain to her what happened and she explain to me why he could n't tell me what his ID and his name was and at first I was referring to him as XXXX when she corrected me to XXXX and even XXXX was going along with that his name was XXXX. So XXXX look at my account and told me that there was nothing that she could do.she also told me that i shouldnt trust the bank.then she asked me if there is anything else that she could help me with i told her no. I also for got to mention that XXXX had a very hostile trying to egg me on and push my buttons. I went up that following friday like i normally do to talk to XXXX and at first she was sitting there at the computer behind the teller desk i went over and said excuse me. Do you have a couple minutes she said that she was in a hurry and she had to leave to go to a meeting and i was telling her how customers service was talking to me and she was trying to give me a business card to call them again and I told her no that 's the reason why I 'm talking to you is because they could n't handle and help with my situation then some other lady came over was like oh we really got to get go into this meeting and everything so I asked XXXX to call me back on my lunch which she did not call to talk about this issue so I kind of felt a little slighted and mistreated of nobody cared about my situation so I had to borrow money from my father to put in my bank account before I had another fee issued into my bank account to fix the problem, and if my father was n't able to lend me the money to put in my bank account I would n't not have the money to make my car payment that week. I have this bank for XXXX years loved it did n't have any issues up until about XXXX or XXXX months ago when I was explaining to them that there was something wrong with their system which they 're claiming that there 's not and they 're having a very serious IT problem in their IT Department. I would like to have my {$68.00} back to give back to my father from there mistake. I 've been wanting to go to another bank because of these issues I 've been having the past XXXX or XXXX months.

Company response to consumer: Closed with explanation