Consumer complaint received 2022-04-11
Company: LD Holdings Group, LLC
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Loan Depot has been sending me an intent to foreclose by US mail every other week for the past 2 months. It is unimaginable that the Loan Depot is listed as one of the best mortgage companies when their flagrant behavior is utterly fanciful and with no floor or ceiling. Im afraid to see a listing of the worst companies. 

Dear Sir/Madam : I have sent you several emails and fax documents to document that you have gotten your records twisted and that I am up-to-date on my mortgage payments. In XXXX of XXXX you approved me for a loan modification that included the modification of my home loan. You added my missed payments to my existing loan pursuant to the COVID relief offered to FHA customers by the Federal Housing Administration ( FHA ). When you sent me the approving documentation in XXXX of XXXX you provided me with the due date for the first mortgage payment. I made that first payment on XX/XX/XXXX, and the check was paid to you by my credit union on XX/XX/XXXX. On XX/XX/XXXX, I made the 2nd payment under the refinanced mortgage modification and that check was also paid to you from my credit union checking account on XX/XX/XXXX. You then sent me a letter that my Notary signed the refinance documents in the wrong place and it rendered the refinancing under the modification void. I contacted the Consumer Financial Protection Bureau with the unreasonableness of your decision and you sent me a new set of documents to have re-notorized. I had the documents notarized and you sent me a renewed refinance modification package that indicated the previous payment plan was still in effect. 

When I made the payments in XX/XX/XXXX and XX/XX/XXXX, they were denied the first few times I tried to make a payment by phone because ( as explained by your phone representatives ) my account had not yet been set up under the agreement and that they had no place to put my payments. On a later call, in an attempt to keep the payment contract, my payments were accepted with the supervisor stating that I spoke to the wrong people who didnt know my payments could be held in a hold account until my account uploaded in the system, which usually takes 30-90 days. 

It is now XXXX of XXXX and my account is still being sent to your collections department that provides me with the name and phone number of the attorney assigned to process the foreclosure of my home. Further, to this very date my account has not been uploaded in your system and can not be accessed online. You continue to send me to the collections department every time I call in to make my mortgage payments. In XXXX you returned my payment stating that I was no longer allowed to make payment by check and by phone and that I was now required to send in my payments by certified check or money order to the address provided after you returned my payment. In response I sent the 2 attached checks for XXXX and XXXX payments to you from my Credit Union. The checks were mailed to you on the date that is indicated on the checks. You indicated that you have not received the checks on Friday XX/XX/XXXX, even though i learned from my credit union that you have received funds for them from my Credit Unions Certified Check payment account. 

It is now time for my XX/XX/XXXX Mortgage payment and today I called to check on the status of my account and you have refused to take my payment and alerted me that my account is now in bankruptcy for non payment since XX/XX/XXXX. You also stated that the records that I sent to you ( which are the exact same as what is attached below ) were from an old bank account that I had back in XXXX. For your information this is the same bank account that I had in XXXX. I also have another account that is a savings account only and I have never used them as a checking account. You need to further research the information provided below, and then consider employing personnel and a payment management system that can better serve your customers. 

I have no other choice but to contact the Consumer Financial Protection Bureau on this matter ( once again ) because it has gotten to a point where your practices have compromised my mental and physical health. I can no longer be tolerate your months long research while you send me foreclosure notices that threaten my home and life. This has gotten to be really unhealthy for me and for the rest of your customers. Im sure you have not been fined or reprimanded by the CFPB but its probably time that a fine is considered because it seems to be the only way that you will correct your never ending errors. You have a responsibility to follow the laws and regulations set by the Consumer Financial Protection Bureau and other federal and state regulators that exist to protect consumers from such flagrant practices and noncompliances with record keeping. I can no longer trust that you have my best interest in mind and have come to view your actions as so bizarre that they have to be purposeful. No one would ever believe this if they couldnt read for themselves on the CFPB website stories. Im in disbelief at this point and dont know what I can do to alter your behavior. I can only have trust in the regulators before I take the next step to contact my Congress Members and Senators to act on my behalf. 

Thank you for your attention to this matter

Company response to consumer: Closed with explanation