Consumer complaint received 2015-09-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We mortgaged our home with Bank of America eight years ago & we are still struggling with them to stay current. In, XX/XX/XXXX, I fell sick & was hospitalized for four months, we fell behind on our mortgage. We struggled to try to stay current, due to my illness & I worked a commissioned job. We worked with the mortgage company to best of our ability. But within this time we continued to rack up fees, & had insurance issues, we kept getting notices that we had to much insurance, then not enough insurance. So our policies kept changing, then the mortgage company put lender placed insurance on us, this was extremely high. So we fell behind again, at this time they assisted us by moving, I believe four payments to the end of our loan. This made our mortgage amount higher which in turn we fell behind again, it was suppose to help us but it made us struggle harder. We continued to make the payments when we could & kept getting late fees, after contacting Bank of America they told us there was nothing more they could do & started procedures for foreclosure in XX/XX/XXXX. So we had to higher an attorney, file for bankruptcy just to try to keep our house. The bankruptcy ended up being dismissed because I worked for commission, my checks varied, a lot of times they were not enough to send to the trustee for a full payment. Once dismissed I contacted the mortgage company & they worked with me for awhile, then in XX/XX/XXXX, I had n't caught up & once again they filed foreclosure. So I applied for assistance with Bank of America I was denied, so we had to file for bankruptcy again. At this time, once again my checks caused the trustee to dismiss due to funding. The time that we did have the bankruptcy in effect let us catch up enough that the mortgage company let us do a forbearance loan, but we could not complete it. We were paying double mortgage payments, we were unable to pay the high amount & keep our necessary utility bills paid. I started looking around for another mortgage company, upon checking my credit every time we fell behind Bank of America would take the account off my credit then put it back on, so this caused my credit to fluctuate & I could n't get financed. We went back to struggling to pay payments as often as we had the total amount. XX/XX/XXXX, I called to make a payment and was told that I could not make a payment because we were behind XXXX+. We had no communication about this, I knew I was behind, but was told I could n't make a payment unless it was for the total amount. So with some help from my parents I collected it up & made the payment. After, this the holidays came & my checks really dropped. We were struggling to make monthly payments & pay utilities, & my parent back. I was sent letters saying that they had no proof of insurance & were once again putting lender placed insurance. I thought the insurance that was on my mortgage would automatically renew every year, but I was not informed I had to do it. So I contacted my personal insurance agent & got quoted for insurance, it was sent to mortgage company then they sent me letter saying because I added extra insurance I would be responsible for the lender placed & the new insurance cost. This made our mortgage go higher once again, we were unable to make the payments. So once again we called & asked for assistance, we were told all we could be approved for was another forbearance loan. We are currently in this forbearance, barely making it, I have two more payments, & my credit is still fluctuating. I am not sure what or if anything can be done, but my credit is damaged due to them taking my account off, then putting it back on & we can not get financed anywhere. I have struggled for 8 years to keep my house and I feel like we are sinking deeper into debt with them every time they are trying to assist us. I have no were else to turn but look for help elsewhere.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation