Consumer complaint received 2018-05-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hello This is XXXX XXXX I live at XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX. In late XXXX of this year XXXX I bought into an affilliate marketing company called XXXX they are in XXXX. The comany marketing to me and I paid the initial fee of approx {$2900.00} for what I thought would be the training in the business. in the next few weeks after I first joined I was given a mentor/sponsor who then changed the plan for me ... he tood me that if I really wanted to be sucsessful in the business I would need to be " positioned high '' in the company. He said they would arrange to get me funded by a third party company that would apply for credit cards in my name. I had very good credit and I have always paid my bills on time all my life. I really trusted and believed I was getting a good opportunity to learn this new business. After I was funded the total charges were to be what i believed was {$28000.00} after my sponsor got all the credit card numbers he charged up nearly {$80000.00} for all the various fees and add on 's by the time I started getting the minimums due on the cards I realized I had been scammed. I was trying my best to learn the business but I got very little support and after 60 days I had spent all my savings.I contacted the comany XXXX and said I wanted to opt out and get a refund, but they didnt respond to me. By this time I was panicking and I contacted all the credit card companies that were used to fund this scam. Most of the 6 crdit card companies took my dispute and after about a months investigation the made charge backs to the cards for the charges. All expect " Bank of America '' they refused to look into 2 charges of {$6700.00} made to this MOBE company on XX/XX/XXXX they said that sisnce I signed a contract that there was nothing they could do. They said that it is master card rules that they follow and they cant even contact the recieving bank for this MOBE company. That surpized me becuase 2 other credit card companies that were master cards helped me get the charges removed. My compalint is with bank of America ... they did nothing to help me and now I have 2 charges of {$6700.00} that I dont have the money to pay ... This Mobe company makes false claims and omitted a lot of information and really took advantage of me ... charging me for many extraneous charges and add ons. My credit is now ruiued and I have been barly able to keep my head above water. Bank of America does not protect the consumer. They have a customer service number of XXXX XXXX XXXX My card numbers end in XXXX and XXXX I hope there is something you can do for me. I filed a complaint with the FTC about this MOBE company. 
Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation