Consumer complaint received 2017-02-01
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX, Chase Loan number XXXX In XX/XX/XXXX, as a new home owner, I accepted a variable rate loan with limited knowledge of how that loan would work. I accept my decision to do so and my responsibility for that commitment. In XX/XX/XXXX, a job opportunity took my wife and I out of state. At that point our condo had negative equity of approximately {$150000.00}. We made the responsible decision to retain our property, rent it and continue to pay on the loan to which I 'd committed. From XX/XX/XXXX, to XX/XX/XXXX our mortgage spiked 85 % from {$1400.00} per month to {$2600.00} an increase of {$1200.00}. 
I am an US veteran who has never been late or short on my mortgage yet I am currently facing the loss of my home. I believe the structure of the loan, originated in XX/XX/XXXX, is the reason this agency was created, and I 'm seeking your perspective on my suspicion that I 've been deceived, treated unfair and the target of predatory practices. 

I have compiled a recap of my interactions The following dates, times and points of contact recap my interactions with Chase since XX/XX/XXXX. Per the script presented to me prior to each discussion, these calls are all recorded or monitored and therefore should be available for confirmation of accuracy. I can provide a copy my recap of each interaction as well as my phone bills to aid identification and review of each call if necessary. Among the time-line you will notice from Chase : Numerous commitments to follow up that did not occur. 
Numerous occasions where there was no adherence to the communicated timeline. 
An unwarranted move of my loan from modification to liquidation status resulting in an 18-day delay. 
An occasion where I was told that I was calling too much, and that I should, " ... just let the process happen. '' Two occasions where I was told that action had been taken, that had not. 
As we are now approaching 90 days into a 30-day process, I employ your help and am seeking your intercession to aid us in coming to a rapid resolution to this situation. I 'm specifically requesting a copy and interpretation of what the 10-year adjustment entails, and assistance acquiring a streamline of our loan to allow us to keep the home. I would like a response to this request, and guidance as to how best to proceed from this point. 
It is as result of this treatment, that I have lost faith in the sincerity of Chase to want to aid resolution of the situation and question if their true intent all along has been to force me to default on my loan justifying their desire to repossess my home. To a juggernaut of a company such as Chase this event means nothing, but to my family and I it has a great deal of impact ; damaging my credit, eliminating a path to grow future financial stability through this home, and hurting our ability to borrow for years to come. I 've confirmed to Chase verbally and through my actions that I 'd like to retain our home, have never been late or short on a payment in over 10 years and feel I 'm being strung along towards a decision that may not have positive intent or be in consideration of my best interest. 
Sincerely, XXXX

Company response to consumer: Closed with explanation