Consumer complaint received 2016-06-07
Company: U.S. BANCORP
State: CO
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Shopping for a loan or lease

Complaint:
I was offered a refi on my Audi Q5 when stopping by my local branch of US Bank. The terms were favorable, so I filed out an application. Everything was approved on XXXX/XXXX/16, XXXX XXXX was paid off, and US Bank assumed my auto loan - a 3 year term at 2.33 % APR. 

I then received a letter from US Bank National Association disclosing the FICO score they 'd used in determining my rate. I was shocked - they listed a score from XXXX of XXXX. I immediately pulled my credit from XXXX, paying for the full report, and sure enough they had it listed as XXXX. That 's a XXXX point discrepancy. Alarmed, and concerned some error might be replicated for other consumers ( and grossly in US Bank 's favor I might add ) I emailed my banker. About a week later I received a letter dated XXXX XXXX from XXXX XXXX, XXXX Consultant, XXXX, US Bank NA. The letter was essentially a form letter that was standoffish, patronizing, and evasive. In it XXXX XXXX states that I should contact " XXXX '' as to the discrepancy, basically alleging US Bank has no control over the scores they " obtain ''. She included no contact information for followup or redress. I called customer service, got her number, and left her a message. Then my Banker emailed me later the next day noting that XXXX had contacted him and that, since she was not in a " customer facing role '', I should direct my inquiries through him. This is bizarre - why would a direct lending specialist who wrote me a letter not be in a " customer facing role ''? Then why write the damned letter? Nonetheless, US Bank maintains the error is with the credit reporting agency - XXXX ( even though they both wrote XXXX ). This seems incredibly unlikely since they use an API to populate the particular field in their lending software. That 's how they compute the rates and eligibility. I doubt very much that my credit could have jumped XXXX points in 5 days. And I doubt very much that XXXX is actually at fault. 

I believe that US Bank is *evading the question*, is *willfully negligent*, and is *abusing credit reporting laws* applicable to govern banks and protect consumers, effectively rent-seeking. It is incumbent on any lender to access and report accurate information. Since XXXX has the correct score I fail to see how US Bank could have been " given '' the wrong score associated with my SSN? US Bank 's incompetent and evasive response is also troubling. It irritates me that a direct lending specialist would write me a redundant form letter ( devised to distance me from resolution ) and then claim not to be in a " customer facing role '' - whatever XXXX that is supposed to mean. I also find the letter she sent patronizing and, frankly, XXXX. It reads like it is written to a 2 year old. It essentially explains what the credit reporting agencies are ( really? ), and then provides a number to contact the wrong one - XXXX. She signed it by hand, but did't bother to include a return address or contact number. 

Personally I do n't like being treated like an XXXX, and I do n't like being patronized by a facile institution which is clearly acting, at best, negligently or, at worst, criminally.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation