Consumer complaint received 2017-06-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I filed a complaint abou t Wells Fargo Ban  k ( No.   XXXX  ) becaus e Wells Fargo c ontinues to allow  XXXX   XXXX   XXXX  to access my  Mother  checking and savings accounts without authority.  <P/> I have provide d Wells Fargo  with all the documents.  <P/>  XXXX  had m y Mother sign  documents on XX/XX/XXXX  showing that her  Trust  document she has had since    XX/XX/XXXX was revoked, and she had created a new Trust, naming herself sole beneficiary as well as a documents giving her POA. Her POA was revoked on  XXXX . These documents were provided to  Wells Fargo.  When I contacted Customer Service they indicated they had not received any of the documents I provided.  <P/> I have given evidence that  XXXX  's POA and Trust document are invalid as they were signed on  XXXX . My  Mother  was deemed incompetent on  XXXX .  <P/> She has been using my Mothers checking and savings accounts, as each time I supplied the branch office  of Wells Fargo  with the documents, I learned that the Branch Manager did not forward them to the legal dept for review. Understandably, when I contacted the Customer Service, they had no knowledge of the documents being provided. In addition, I went tot he local branch on  XXXX , and had a  3  way calls with  XXXX   XXXX , my Mother,  XXXX   XXXX   (  owner of the Trust, that owns the accounts ) and myself. She instructed  XXXX  to stop allowing  XXXX  access to her account, she directed all communication to go to  XXXX   XXXX   XXXX ,  XXXX   XXXX , CA  XXXX . Her requests were not complied with.   I have proven that  XXXX  had no authority to access the accounts, her POA was revoked on  XXXX . When I contacted Customer Service, I was asked for a " reference number :. I did not know the reference number as it was not set up by  XXXX   XXXX , owner of the account, nor did she have any knowledge of same. This " reference '' number was set up between  XXXX  and  Wells Fargo .  <P/> I have advised that I am listed on my  Mothers Trust as  successor trustee. According to the  Trust, on ly  XXXX  ne ph ysicians report is required to make me successor trustee. I forwarded to  Wells Fargo th e medical report.  <P/>  Wells Fargo ha s been advised on several occasions that her daughter,  XXXX   XXXX  was not to be trusted and to please oversee her accounts and protect them from the possibility of  XXXX  accessing the accounts.  <P/> I have give n Wells Fargo a ll the documents that support this position. And you continue to tell me you do not have my POA. I have forwarded it to  XXXX   XXXX , expecting  XXXX  to forward same to the legal dept. She failed to do this or forward any information I had been providing t o Wells Fargo.   <P/>  Wells Fargo ha s failed to guard m y Mother 's acco unts. Accordingly, I am informing you that you are leaving yourselves open to criminal liability for each and every debit from the  XXXX  Accounts, as you were told that the documents she presented to you were fraudulent.  <P/> I have forwarded my  POA  dated  XXXX . Do not tell me you do not have it.  <P/> In any event, I will be closing the Savings Account on  XX/XX/XXXX  and removing the bulk of the checking account, which my Mothers new accounts are set up with a different bank.  <P/> I want my Mother to be reimbursed for the debits  XXXX  has caused to her accounts.   In addition, I will be presenting t o Wells Fargo doc uments that clearly state the ownership and control of the accounts, and I expect that the  XXXX  Accounts be fully reimbursed, as your lack of management of her accounts is the reason  XXXX  had full access to her accounts. In additi on, Wells Fargo  has been warned of  XXXX  's possible attempts at fraud on  two separate occasions, giving Wells  Fargo notice.  <P/> In any event, again, I would like to reiterate, I am seeking full reimbursement for your careless protection of her accounts. Your lack of securing her accounts, after being warned on several occasions.  <P/> Further, all documents and statements have already been requested to be directed to  XXXX   XXXX   XXXX ,  XXXX   XXXX , CA  XXXX .  <P/> Did I mention? I am now the Trustee of the  Trust,  and with that authority, I will be closing the accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation