Consumer complaint received 2015-08-09
Company: WELLS FARGO & COMPANY
State: GA
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Other transaction issues

Complaint:
Dear XXXX XXXX, I spoke with XXXX XXXX from Wells Fargo XXXX on XXXX/XXXX/15 in regards to a missing wire transfer that I have yet to receive or returned back to my original XXXX account. He said that he would open back up a ticket to have the Wells Fargo XXXX research team investigate further into the funds that I am still missing. He also asked if I could forward you a copy of any information that I have that would aid in this process. With that said, I have attached a screen shot copy of the Record of my Wire Transfer, as well as the Federal Reference Number of the wire transfer which is XXXX. Please keep in mind that the letter XXXX could be a zero in the Federal Reference Number but either way, both XXXX Bank as well as the regular Wells Fargo Bank, were both able to show that the funds were wired to Wells Fargo XXXX. 

To bring you up to speed, I wired {$2900.00} from my XXXX Bank account to my Wells Fargo Bank CHECKING account on XXXX/XXXX/15 at XXXX EST, or so I thought. When I did not see the money in my CHECKING account the next day, I immediately checked my records and saw that I accidentally put my Wells Fargo XXXX credit card account number ending in XXXX instead. I immediately called XXXX Bank to inform them of my error and the bank representative informed me that it should not be a problem because the receiving bank will see that it went to a credit card and will just need to reject it. I was told that it would be back into my XXXX bank account in two business days. Well XXXX XXXX, it 's been two weeks and I still have not received my transfer money, nor does your bank seem to know where it is either. I spoke with a personal banker at Wells Fargo Bank by the name of XXXX XXXX ( XXXX ) more than a week ago about the missing wire transfer. He told me as instructed by someone from Wells Fargo XXXX or Wells Fargo Bank, to get the federal reference number and call XXXX. I did as instructed and spoke to a representative by the name of XXXX on XXXX/XXXX/15 at XXXX. He was able to use the the Federal Reference number to see that the {$2900.00} did in fact go to Wells Fargo XXXX and that I would have to call them to rectify the matter. I did as instructed and spoke to XXXX representative XXXX, who transferred me to Team Lead XXXX XXXX, who transferred me to Manager XXXX XXXX. All of whom were not able to do anything as far as locating my missing wire transfer. They said there screen would only let them look into the matter so far but that the Wells Fargo XXXX research team was looking into it. 

Feeling very frustated to my surprise, I finally received a call from XXXX XXXX who said they will reopen the research with the evidence that I have just presented you. 1. A screen shot of my wire transaction sent to Wells Fargo XXXX card ending in XXXX. 2. ) The Federal Reference number that shows where the money went. 3. ) The wire identifier number from my wire transfer receipt which is XXXX. 4. ) The transaction number which is XXXX. 5. ) The Routing/ABA Number which was XXXX. 6. ) The account number that it was sent to which is XXXX. 7. ) The day the wire was created which was on XXXX/XXXX/15 but it officially went out the next business day which was XXXX/XXXX/15 in the amount of {$2900.00}. 

In closing, I am highly frustrated that a bank as large a Wells Fargo and as long as they have been around, can not find funds from a simple wire transfer. Whether it 's Wells Fargo Bank or Wells Fargo XXXX, to me it 's still under the Wells Fargo umbrella and I 'm highly disappointed with the company as a whole. I do n't know how you all communicate with each other but I need this situation resolved.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief