Consumer complaint received 2019-11-25
Company: BBVA FINANCIAL CORPORATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
In my latest complaint to BBVA USA ( Formerly Compass Bank NA, Formerly BBVA Compass ) It has come to my attention that during their response the company  refused to assist with the Identity Theft claim, and refused to accept the Federal Trade Commission Identity Theft Affidavit, Which is a sworn affidavit testifying to accept perjury if falsely documented. This is legal Law Enforcement Affidavit, Again at the top of the Form BBVA Attached to the complaint it says you may submit this form online by visiting FTC.Gov/IdentityTheft This is what I have done, So the Affidavit I am providing BBVA USA has a legal obligation to accept, because this is the same affidavit that is sent to the police. Additionally, BBVA Responded stating they sent me an email XX/XX/XXXX requesting the affidavit be filled out and that I refused, This is a lie. Their Rep emailed me on XX/XX/XXXX and said she would have the investigation completed within 2 Weeks, I will attach a picture of the email below along with my affidavit. Additionally, I did not grant anyone permission to update the addresses on these fraudulent accounts. There is a Compass Clearpoints account, 2 BBVA Reward Credit Card accounts 2 Checkings and 2 Savings Accounts that are all FRAUDULENT. ALL FROM THE SAME IDENTITY THIEF. I have never lived at the XXXX XXXX XXXX they are providing either, so whoever they contacted at that address is not me. Lastly the Email XXXX was found on the Dark web by XXXX  being sold from Identity thieves. I have since contacted XXXX, and have changed my email address. Additionally, I do not have the account numbers for the fraud account 's the thief opened because I never received cards. I never received any calls from BBVA yet they stated they have called, Not one single call was received. I also did confirm with Client Fraud solutions that the Account 's were being reported as fraud, and they moved these to the XXXX Fraud Department. They also had me email my identity theft affidavit to the XXXX XXXX. The lady in the XXXX Department Confirmed vocally they received the identity theft affidavit and attached it to the case. Last but no least I have also sent the Affidavit VIA EMAIL to the rep working on the Fraud case in XXXX  Fraud Management, Which you will see in the email. The rep stated in the response to the complaint no Affidavit was received and that I refused. Please do not continue to lie and create false accusations in my name, under the response to the complaint. I have proof of every conversation, and that is illegal to not assist in investigating fraudulent accounts you allowed to be opened in my name illegally. The email will be attached below. I do not accept Liability for accounts that I never received, nor ever opened. BBVA Confirmed the Money market account was opened from a thief but couldn't confirm any of the other accounts were opened from a thief, even though they were all opened at the same time. That makes no sense at all. I believe BBVA just does not want to resolve the issue because they willingly didn't clear any fraud alerts and allowed these accounts to be opened. Which again are still fraudulent.

Company response to consumer: Closed with explanation