Consumer complaint received 2015-03-25
Company: Paypal Holdings, Inc
State: MT
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Unfortunately, there is yet another problem with XXXX that I must add to my complaint : They claim that I owe an {$80.00} refund to a buyer in an XXXX purchaser and they have debited that amount from my XXXX account, even though the buyer has yet to return the purchased item to me for a refund ( this problems came to my attention on XXXX ). I plan to refund the full amount of {$80.00} on return of the merchandise, as is my stated policy on my XXXX auctions, but it is coercive and fraudulent for XXXX to freeze my account and disrupt other transactions over a purchase and refund where they are not a principal party or even the actual broker ( XXXX is the broker ). More specifically, XXXX embargoed XXXX payments to me from other buyers and claim that I still owe them ( or somebody ) {$27.00}, which I do NOT at this point in time. Because they show a negative balance of {$27.00} on my XXXX account, the prevent me from paying for my own XXXX purchases with XXXX, which is a grave concern because I 've already missed out on buying XXXX item " on sale '' and complicated other purchases. Most egregiously, however, is the following : I agreed to transfer {$27.00} from my bank account to my XXXX account to bring that account up to a zero balance because that would allow me to pay for XXXX purchases with XXXX and I figured that in the long run all of the various credits and debits would balance out to zero. I set up the transfer on XXXX XXXX. The money was debited from my bank account yesterday, XXXX XXXX, but as of today, XXXX XXXX, it has NOT been credited to my XXXX account! That 's fraud! XXXX took the money from my bank account but kept it for themselves instead of applying it to my XXXX account. I called XXXX about this problem this morning, initially spoke with line representative XXXX XXXX XXXX who was useless about fixing the problem, eventually transferred to a supervisor, XXXX ( employee ID # XXXX XXXX. Unfortunately, XXXX also refused to do anything to fix this fraud, just blithely repeating that it takes several days to effect such a transfer. That 's not the point ; the point is they already have the money but have n't credited to my XXXX account. You need to force these crooks to stop screwing over people like me and to treat their customers fairly and respectfully, especially by transferring and crediting money immediately on the requests being filed ( as they do for purchases on XXXX paid with XXXX ), not depriving clients of the use of their own money, and not playing around with floats to earn interest to which they are not entitled. And - to start with - they should never debit peoples ' XXXX accounts on the unsupported claims of third parties. The fact of the matter is that it 's MY decision if I believe it 's appropriate or not to refund money to a buyer ( as it may not be if the buyer broke the merchandise after using it, as may be the case with the buyer who currently wants to return merchandise to me ) and XXXX and XXXX should not be able to force such a decision on me and definitely should NOT steal money from me! This vertical monopoly of XXXX and XXXX needs to be broken up because it leads to abuses of power by both entities. Specifically, for my current complaint, I 'm asking you to fine XXXX and force them to immediately credit my account the full amount of money that I transferred and that is at issue with the buyer XXXX {$27.00} plus {$80.00} XXXX.

Company response to consumer: Closed with explanation