Consumer complaint received 2017-02-11
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting my free annual report

Complaint:
Submitted cover letter, application, XXXX pices of identification, which was requested from the Annual Credit Report website. XXXX and XXXX both sent me my credit reports from their agency with in XXXX weeks of my request. Equifax sent a form letter to me requesting the same documentation. Again I sent the same documents. A month has gone past no response. Yesterday XX/XX/2017 I went online to apply again. Got a form that said Online Delivery Unavailable. Call XXXX. I called that number was given gibberish recordings that sent me back to online site I had just come from. I went to the website and got XXXX different phone numbers. I called all three with no operator answering nor a recorded message that was any different to get results. I went back on line and finally found a " online chat ''. I wrote the information previously stated above. The chatter wrote back I would have to call XXXX, M-F XXXX. I called this number at XXXX today. I talked to the following ; XXXX, XXXX, XXXX, XXXX. XXXX was the only American who spoke XXXX. XXXX said I had to furnish a copy of my XXXX form with my XXXX number on it. I sent it while on the call to fax number XXXX. I received a confirmation that it had been received at XXXX pm. To which I was told it would take XXXX hrs to process. I asked go to fax machine and look, or call the person at the fax machine to verify or email to you. Answer was scripted the stupid words that mean nothing and are not at all sincere but is suppose to mean something to the listener, when said, " I 'm Sorry ''. I was hung up on by XXXX XXXX central. I called back immediately and got another XXXX XXXX, who could n't speak the language. I ask for an XXXX. I got the following ; XXXX, XXXX, XXXX before I got a XXXX American supervisor, XXXX. After 9 times with XXXX different " customer service '' persons, requesting all of my personal info i.e. XXXX number, birth date, address, etc over and over, saying they did not have my file on their computer screen, I am exposed needlessly to phone call hacked and all of my information being taken. This was of no concern to them. Finally I got XXXX an American supervisor, who said he had NONE of my data that had been sent over the past XXXX XXXX months and the XXXX that had been sent XXXX hrs before. This was a lie!! I had had the conversations over previous XXXX hrs with the above named people who were reading and commenting on my info sent over previous 2 months. 

Bottom line, it is apparent that Equifax policy is to prevent consumers from receiving their credit information that they hold and sell. The website is a maze to have you jump thru hoops and yet get no results. Their phone numbers likewise do the same. You get into a telephone XXXX. Their chat is the same joke. Then the live operators are in the Pilipines and do n't speak XXXX such it can be understood. This of course is discouraging and I would guess many consumers will give up at that point. 

I am entitled by Law, to have access to my credit report annually. I am now in a serious problem because of Equifax deliberate blockage. I have some information on that report that is apparently wrong, and costing me a financial transaction that impacts my income now. 

I request a full investigation into the practices of Equifax and for them to be censored as a result. I will be in contact with both my congressman and both Texas XXXX. 
XXXX XXXX XXXX

Company response to consumer: Closed with explanation