Consumer complaint received 2022-06-23
Company: T.S. Holdings
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I moved out of my apartment in XX/XX/XXXX. The apartments I lived in were called XXXX XXXX in XXXX, TX. When I moved into the apartment in XXXX XXXX, I was told my carpet was brand new. I had multiple issues with the apartment that requires continuous maintenance, including leaks in the ceiling. I expressed these concerns to the management many times because I had children with me, including a XXXX. I paid all security deposits for my dog being in the apartment, including a monthly pet fee. 

When I moved out, I cleaned the apartment thoroughly and took pictures. I had given management my notice of intent to move out when my lease ended, which included a section to put a forwarding address. I wrote down my new home address I was moving to. I paid all remaining balances before moving out and closed out all accounts for electric and internet. 

Several weeks went by after I moved out and I received no mail at my residence staying I owed anything to XXXX XXXX I received no phone calls from XXXX XXXX. I even called them because I needed to see if I still had any mail at my old mailbox. They said they couldnt look for me but any mail should be forwarded to my new address. At that time they didnt mention anything about any amount owed and they had looked up my account and everything. 

I still didnt get the mail I needed so I drove up there and asked if they had any mail holding for me. Again, they said no. They did not mention any debt and again, they had looked up my account. I made sure they had my forwarding address and they said no, they didnt have it. I told them I had written it down on my intent to move out form and they asked me to give it to them again. 

A month after moving out, after receiving zero correspondence from them ( even though I called up there a few times to try to get my mail and even went up there once in person after moving out ) I got a random collections letter for over {$760.00} from a collections agency at my new address. This means they sent some random amount straight to collections without even trying to reach out to me the few times Id called. I received no letters informing me of this obligation, nor any pictures or evidence Of why I owed this debt. 

I called up there and the property manager said it was mostly for carpet being replaced and {$43.00} for last months water bill. She claims there were pet stains under the carpet and I told her no, anytime ( maybe once or twice in a year ) that my dog had a little accident, I immediately grabbed my {$350.00} carpet washer and cleaned the area throughly. I told her why should I have to pay almost a full months rent to replace some cheap carpet. She said the carpet is supposed to last 3-4 years. Not only that. She flat out lied because she said they ripped up the carpet and found stains underneath ... why would they rip up the carpet unless they had intentions of completely replacing the carpet? There were no stains showing when I moved out ( I took tons of pictures ). So even if they found stains, why wouldnt they just clean the carpets like they are supposed to before a new tenant moves in? Why would you go in and start ripping carpet up? 

Tenants live normal lives and normal wear and tear happens. If I go buy a {$350.00} carpet washer and immediately clean the area and it still soaks through, they should put better quality carpet in the units. What about those of us who have kids? Are we expected to keep Cheaply made carpet immaculate XXXX? 


I asked for proof with pictures and she wouldnt supply any. She got very rude on the phone. I disputed the debt with my credit agencies and they finally came back and said the debt collection agency disputed my dispute. 

I called the debt collection agency-IQ international-and they were extremely rude and unprofessional. They completely took the side of my apartment complex and refused to offer any sort of validity to the debt. They refused to send proof with pictures or statements or anything. I told them I refused to pay a fraudulent debt and they threatened me by saying Id i didnt pay, It would just keep making my credit worse and I would accumulate fees.

Company response to consumer: Closed with non-monetary relief