Consumer complaint received 2016-06-27
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I am XXXX XXXX XXXX and a few months ago went to open my first checking account with Chase Bank at XXXX XXXX XXXX XXXX, XXXX AZ XXXX. Everything was going fine. I had not overdrawn my account or did anything that I know of that was wrong. I was in a car accident and received an {$8000.00} check from an insurance company, which I deposited into my account. Part of this money was to go back to my parents to pay medical bills and other costs relating to my accident. The bank said there would be a 10 day hold on the check after which I would have access to it. The next day I tried to log on to online banking and was unable to do so because my password would not work. I called the bank and they said that they closed my account. They would not give me anymore information. That day I went into my bank and talked to a live person, who said the same thing, which was they could n't tell me why. I was concerned about the {$8000.00} deposit I had just made and the banker reassured me that they would be mailing me a cashier 's check for the money that was in my account in 10 days. That has not happened. My mother and I called Chase again asking about my money that they have been holding for over 2 weeks and also for an explanation as to why they closed my account. They still did not have any information or would not tell us anything. My parents are being harrassed by XXXX different medical facilities who are demanding payment from my accident. They can not pay them until I get MY money back from Chase. Can this possibly be legal? How can it take so long for them to give me my money back. I should have gotten it back the minute they closed my account. I ca n't afford an attorney but I need some help from someone who knows this kind of thing. The car accident I was in was not my fault. I was banged up pretty bad but the worst part was my car was totaled. I had it for one year and had been fixing it up the whole time. The car was finally perfect and I got to enjoy it for 8 months before a bad driver smashed it up. I was very stressed and sad for 2 months. I finally got some money for my " inconvenience '' from the other insurance company, which made me happy. I deposited this into my Chase account. After paying my medical bills, I was going to get to keep the rest of the money. I thought I would now be able to put the memories of my bad car accident behind me and move on. But, Chase Bank is preventing me from doing just that. Chase Bank is now causing me and my family a lot of stress all over again. I talked to another banker where I opened my new account and asked them how this could happen. They said usually there are XXXX reasons a bank will close someone 's account. Fraud or not getting along with the customer. I certainly have n't committed any fraud and I have never set foot into Chase Bank except for the day XXXX opened my account several months ago and again several weeks ago to inquire about my account getting closed. So, I never interacted with anyone that could say they found me hard to get along with. Please check into this for me. Thank you for your help.

Company response to consumer: Closed with explanation