Consumer complaint received 2017-05-03
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: AL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
My name is  XXXX   XXXX   XXXX   XXXX , and I am a   XXXX   XXXX   XXXX   veteran of the United States  XXXX  pursuant to   XXXX   XXXX   in  XXXX . Sadly I have written you about this very same issue most recently, and it is still not fixed and has become more ludicrous than ever. Today,  XXXX   XXXX     2017, I  received yet more correspondence from the   XXXX   XXXX   XXXX   XXXX   out of  XXXX  Alabama asking for a " fire declaration  page-2nd  notice. ". This agency is sub-contracted by  USAA for  Wind and Hail on my house. This is absurd considering this Monday or Tuesday, I received in the mail from  USAA a co mplete and valid policy from the   XXXX   XXXX   XXXX   XXXX  . So how can they possibly still require anything from me and why are they not going directly though  USAA    XXXX   XXXX   XXXX  ? This makes the 7th correspondence I have received from the   XXXX   XXXX   XXXX   XXXX   since  XXXX   XXXX   2017.  I have contacted  USAA cou ntless times about this to no avail. I contacted them again today and spoke to a  XXXX . I told  XXXX ,  USAA had     XXXX   options, get this fixed once and for all by Fri day ( whi ch I have no hope of occurring ) ; foreclose my mortgage as I really no longer care, and third I was going to write your organization again. This is sheer harassment plain and simple. Furthermore, it is odd I have had issues with  one  of the biggest players in Insurance, the Probate Judge of  XXXX  County Alabama  XXXX   XXXX , who has no formal legal training, and was the  XXXX  of  XXXX  for  12-years unt il had to step down for dubious reasons. Furthermore,  XXXX   XXXX  has ties to former  XXXX   XXXX   XXXX , who utilized law enforcement and other agencies to intimated citizens of Alabama. This letter from   XXXX   XXXX   XXXX   XXXX   was signed by a  XXXX   XXXX   XXXX , and did not include form they wanted me to sign. Furthermore, there are over   XXXX   veterans in this area.  XXXX   XXXX  is a veteran and  USAA is a  veteran/service member bank. I do not know if there is any connection betwee n USAA,   leadership,  XXXX   XXXX  and  XXXX   XXXX  but given all my issues this should more than likely be explored by the appropriate personnel or government agencies. I have had more issues with  USAA of all di fferent sorts the last  3-4 ye ars than I have had since I joined when I was  XXXX -y ears old and e nlisted in the  XXXX . For reference,  XXXX  and  XXXX   County is one  of the richest cities/ counties in the  State  of Alabama  XXXX  with alot of billionaires and multi-millionaires, which translates to a lot of influence.Thank you for any assistance in a advance.     PS : In my subdivision of   XXXX   XXXX  , most houses survived bot h Hurricane   XXXX  and  XXXX  with minimal damage, so really why the requirement for wind and hail or at least a significant discount?

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation