Consumer complaint received 2022-11-26
Company: M&T BANK CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
To : a Sir/Ma'am Please Acknowledge my request for assistance and thank you, ahead! 

I would like to mention, outside of what had taken place between these two banks, in the recent months, I have been receiving erroroneuos XXXX emails for random bank account statements and bills to accounts, which I did not XXXX anzyone permissions authorizing to have been opened-up ever. 

M and T bank, has allowed an unauthorized checkings account to be opened in my name. 


Granted for Authorized checkings account number : ending # XXXX NOT- Granted / Un-Authorized checkings account number : ending # XXXX Meaning, there should have been only one single checkings account ending with XXXX, and with one single savings account ending with XXXX. 


M and T bank, allowed my money to be transferred out my checkings account numbered : ending in XXXX, which was then moved into the unauthorized account numbered : ending in XXXX. 


M and T bank, on XX/XX/XXXX filed a dispute to XXXXXXXX XXXX  for only some of the missing funds in the total dollar amount of {$110000.00}. 

All the transactions were grouped together all into 3 seperate primary dispute case ID, done by M & T bank. 

XXXX - used for account ending in XXXX with the amount of {$100000.00} XXXX - used for account ending in XXXX with the amount of {$16000.00} XXXX - used for account for account ending in XXXX with the amount of {$19000.00} However, the true total in missing funds dollar amount actually is equal to {$130000.00}, which is from the bank statements for the transfers made out of account numbered ending in XXXX, directed to ending in XXXX. 

( The only Authorized M & T bank Checkings Account ). 


By, the date of XX/XX/XXXX XXXX XXXX, honored M & T banks filed dispute claims, and reversed all of the unauthorized transactions, that were previously disputed, only. 

I spoke with XXXX XXXX, who made an apology to me stating, that their were three unauthorized accounts ( TWO ONLINE CHECKINGS ACCOUNTS WITH ONE SAVINGS ACCOUNT ), which all had been opened online in my name, and also mentioned that all funds were already, reversed by the date of XX/XX/XXXX. 


M and T bank, had POSTED to my replacement checking account numbered of ending in XXXX, some of the disputed reversed amounts by the date of XX/XX/XXXX, and placed an account restriction hold on my account just right, after, along with a stop payment on a deposited M & T bank official check which they never returned, also taking my money in that incident, but as well. 

M and T bank, has since mailed me out two letters, on multiple occasions, stating the following in the below, but with each letter only indicating separate and different claims numbers, and also different reversed credit amounts. Both letters read as in the below : Letter # 1 dated XX/XX/XXXX | Claim # XXXX | Account Number ending in : XXXX | Credited Amount : {$16000.00} Letter # 2 dated XX/XX/XXXX | Claim # XXXX | Account Number ending in : XXXX | Credited Amount : {$100000.00} Dear XXXX XXXX XXXX, Thank you for your recent inquiry concerning the transactions referenced in this letter. We apologize for any inconvenience this issue may have caused you and thank you for your patience while we research your claim. 

Our research has concluded that the transaction was unauthorized or processed incorrectly. Your account was credited {$100000.00} on XX/XX/XXXX for the disputed transaction ( s ), along with any associated fees. 

If this is an interest bearing account, the interest will be recalculated once the debit transaction is reversed and if necessary, any additional interest will be credited to your account. 

If you have any questions, please call the M & T XXXX XXXX team at XXXX ( Monday - Friday XXXX to XXXX, Eastern Time ) and will be happy to help Thank you for banking with M & T . 

TRANSACTION ( S ) HONORED Trans Date | Trans Description | Trans Amount LETTER # 2 - Amounts XX/XX/XXXX | XXXX XXXX $ transfer | {$7200.00} XX/XX/XXXX. | XXXX XXXX  $ transfer | {$6600.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$6800.00} XX/XX/XXXX. | XXXX BANK $ transfer | {$4600.00} XX/XX/XXXX. | XXXX BANK $ transfer | {$3800.00} XX/XX/XXXX. | XXXX BANK $ transfer | {$6000.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$6400.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$6400.00} XX/XX/XXXX. | XXXX XXXX  $ transfer | {$9200.00} XX/XX/XXXX. | XXXX XXXX  $ transfer | {$7000.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$6000.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$9800.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$8800.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$6800.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$7500.00} LETTER # 1- Amounts XX/XX/XXXX | XXXX XXXX $ transfer | {$3800.00} XX/XX/XXXX. | XXXX XXXX  $ transfer | {$3800.00} XX/XX/XXXX. | XXXX XXXX $ transfer | {$4500.00} XX/XX/XXXX. | XXXX XXXX  $ transfer | {$4500.00} XX/XX/XXXX. | OVERDRAFT FEE. | -PR {$15.00} M and T bank, up-held the hold against my account exactly, when the transactions were reversed back to for an honored credit, and continued the hold without end, until they recently zero balanced my account, and closed all accounts, and exited our banking relationship, occurring the date of XX/XX/XXXX. 


My trust has been broken by M & T bank, but I really feel victimized, be-littled, abused, taken advantage, violated of my legal justice of rights, tortured, disgusted, ripped-off, confused, devastated, robbed, mistreated, insulted, and lastly be-wildered. 

M & T bank has yet, to refund me of my money removed from my account numbered ending in XXXX. 

Even though, M and T bank, stated the money would be returned, mentioned an M & T bank endorsed letterheaded of writing and also in-person verbally. As of now, I'm beginning to believe they are not ever going to return my money back to me, why? 

M & T bank needs to be held accountable of there word, and my money needs to be returned back to me, immediately. 

I filed, numerous complaints to M & T bank throughout the investigation processes, making requests for an acknowledgement to have the legal hold removed or lifted from my funds which were in the account, but never received any resolve on the issue. 



Dispute Claim XXXX XXXX XXXX, was assigned to all the cases. 
Her telephone numbers : ( XXXX ) XXXX - XXXX. 


____________________________ THE FINAL BANK STATEMENT FOR ACCOUNT # ending in XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- DATE. | DESCRIPTION | DEBIT/ CREDIT | BALANCE XX/XX/XXXX - credited {$35.00} | Reverse Stop Payment Fee XX/XX/XXXX - debited - {$100000.00} | Adjustment Services Case # XXXX XX/XX/XXXX - debited - {$35.00} | Stop Payment Fee Mailing Address and Contact info : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Maryland XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation