Consumer complaint received 2017-08-22
Company: Altisource Portfolio Solutions, S.à r.l.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
On XXXX XXXX, 2017, a company called ALTISOURCE broke into our home, changed the locks to a coded lock, ripped up carpet ; broke our front and pantry door and caused over {$7800.00} in damages. They claim that they were given the instructions by XXXX XXXX XXXX Attorney, XXXX XXXXXXXX XXXX XXXX XXXX ; who by the way is no longer handling the case. XXXX 's Ombudsman was not even aware that this had occurred.
We own our home with no liens or mortgages ; and has never had an account with XXXX WHATSOEVER. XXXX knows this ; the CFPB knows this ; and most of all the Attorneys who provided this lie knows this. XXXX steals homes using Foreclosure as a front ; and in this case used Altisource is the accomplice.
Altisource Ombudsman XXXX XXXX has held up repairing our home for three weeks. He was argumentative with my husband who is a XXXX XXXX XXXX Veteran who gets monthly treatments for XXXX XXXX XXXX XXXX, ( XXXX ). The XXXX of this entire situation is XXXX enough ; but then to have this XXXX XXXX  be argumentative ; instead of apologetic ; throwing fuel on the fire is unacceptable. And they have the nerve to say, " Thank you for your Service ''. Give me a break.
Altisource was given false information for the sole purpose of stealing our home ; but they got caught. Ciminal charges of Theft by Conversion were filed, but XXXX XXXX still thinks that it is a Civil Matter ; even though he received a copy of the Police report showing Felony Criminal Charges.
They were hoping that it was a Civil Matter ; but the Police Officers saw right through their fraud ; and filed criminal charges.
Both Altisource and XXXX have been sued for their association with each other. XXXX is nothing but a Fraudulent Collection Company for Mortgages that has already paid XXXX XXXX  for their fraudulent acts. Altisource paid XXXX XXXX for their association with XXXX ; and since XXXX XXXX 2017, the CFPB filed suit against XXXX again along with 25 State Attorney Generals ; who also banned them.
So, Altisource, XXXX XXXX, and anyone with half of a brain knows XXXX 's history and reputation of stealing homes under the guise of foreclosure. What we experienced is just par for the course for XXXX and Altisource ; and no one should be surprised ; and certainly not defend this non-sense as XXXX XXXX has.
There was no foreclosure, we still have our home ; nothing filed in the county records ; and if any fraudulent documents gets filed ; that 's just more evidence ; and additional charges.
As previously stated ; the Attorneys who provided the false information ; specifically, XXXX XXXX of XXXX XXXX, is not handling the case anymore ; it appears that they did their deed and ran away. Baker Donelson Attorneys, XXXX XXXX was given the case ; but they did not know Criminal Charges were pending.
Altisource name is listed as the Suspect on the criminal complaint ; because the Police saw their name on the paper on the door ; and after calling and speaking to Altisource Representatives getting conflicting stories and reviewing our evidence, decided to file the complaint of Theft By Conversion against Altisource ; therefore Altisource has the responsibility of repairing our home ; and they will do so.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation