Consumer complaint received 2016-10-15
Company: Controlled Credit Corporation
State: OH
Product: Debt collection
Sub-product: Medical
Issue: Communication tactics
Sub-issue: Used obscene/profane/abusive language

Complaint:
Hi, I recently had a medical bill from XXXX Hospital get turned over to a collection agency, Controlled Credit Corporation ( CCC ). Within 90 days I set-up a payment arrangement of $ XXXX/month to be paid the last day of each month with CCC. 

I originally contacted XXXX Hospital because I wanted to make my payments directly to XXXX Hospital and a billing representative told me that I could do that but I just needed to let CCC know to " send the bill back. '' I have been on phone calls numerous times with both XXXX Hospital 's billing office and " XXXX '' with CCC on three-way calls and individual calls to get my bill sent back to XXXX Hospital. " XXXX '' says that there is no way once the bill is sent to CCC for CCC to then be able to " send it back '' to the original creditor. 

I expressed my concerns with " XXXX '' that if I make my payments towards the bill which was almost {$500.00} that XXXX Hospital may not ever know I 'm making these payments and then XXXX Hospital will assume I am not paying the bill and they will put this on my credit report. 

" XXXX '' assured me that CCC will be reporting back to XXXX Hospital every time I make a payment. I made a payment to CCC on XXXX/XXXX/16 in the amount of {$50.00} and I recently received a bill from XXXX Hospital for {$470.00}, however, my new balance is {$420.00}. 

I called yesterday " again '' and spoke to a representative from XXXX Hospital 's billing office ( XXXX ) and asked him to do a three-way call with me to CCC and figure-out why these XXXX entities are not communicating with one another about the payment plan I have set-up and the payments I have been making. 

" XXXX '' originally refused to do a three-way phone call with me until I insisted that I speak with his supervisor. He told me " that 's now how we do things around here. '' I said, " well, I did a three-way call with a representative from XXXX Hospital 's billing office and " XXXX '' at CCC a few weeks ago. Eventually, after keeping me on hold XXXX obliged to do a three-way phone call. 

My main complaint is that XXXX Hospital and CCC are not communicating with one another about the payments I have been making. XXXX from CCC said it is because XXXX 's billing office is not the accounting office, but that the accounting office at XXXX is aware of me making these payments. 

I do not feel confident in this because I still continue to get bills from XXXX Hospital. Why am I getting bills from XXXX Hospital if CCC is handling the collection of this debt? Why is n't CCC reporting back to XXXX Hospital in a timely manner about the payments I am making on the account so XXXX can then update my account with a new lower balance? 

All the while, XXXX at CCC is not answering solidly the questions I have for him. At one point he said, " what do you want me to do, tell you how we run our business? ". I told XXXX, " no, but I expect you to communicate back to XXXX Hospital in a timely manner when I make payments on my account so they are well-informed of me doing so! '' XXXX keeps telling me that " they deal with thousands of customers on a daily basis and that he is trying to get this resolved but he ca n't answer these questions for me and I should n't be receiving any bills from XXXX Hospital. '' He assures me that CCC nor XXXX Hospital will not put this on my credit report.

Company response to consumer: Closed with explanation