Consumer complaint received 2023-07-26
Company: REGIONS FINANCIAL CORPORATION
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
Dear Sir/Madam, I hope this letter finds you well. I am writing to formally dispute the negative account balance on my account with Regions Bank, which has been a direct result of a scam I fell victim to involving the crypto company, XXXX. I believe that the circumstances surrounding this unfortunate incident warrant a thorough investigation and resolution. 

I have been a loyal customer of Regions Bank for [ number of years ], and I have always valued the professionalism and reliability of your services. However, the recent events involving XXXX have severely affected my financial well-being and have had a direct impact on my small business operations. 

Firstly, for your reference, I have attached relevant documentation, including news articles and legal filings, which highlight the fact that XXXX has been sued by the United States Secretary. These legal actions demonstrate the fraudulent nature of XXXX 's operations, and as a result, I have not only lost a significant amount of money, but my account balance has also been driven into a negative status. 

The negative balance has had devastating consequences for my small business. It has impeded my ability to meet crucial financial obligations, such as paying suppliers and employees. Furthermore, the financial hardship caused by this situation has even impacted my personal life, as my beloved grandmother recently passed away, and I am unable to afford the necessary expenses to attend her funeral. This has caused immense emotional distress and hardship for me and my family during an already difficult time. 

I kindly request the following actions to be taken in order to resolve this matter : 1. Conduct a detailed investigation into the fraudulent activities of XXXX, and acknowledge the impact it has had on my account balance. 

2. Waive any associated fees or penalties resulting from the negative balance caused by the scam.

3. Provide immediate reimbursement of the funds lost due to the scam, allowing me to restore my account balance to its original state.

4. Consider providing necessary financial assistance or a temporary extension of credit to help alleviate the strain on my small business during this challenging period. 

I understand that Regions Bank takes the security and satisfaction of its customers seriously, and I trust that you will thoroughly investigate this matter. I have complete faith in your ability to rectify this unfortunate situation promptly and amicably. 

I kindly request a timely response within 2 days to ensure that I can make necessary arrangements for my grandmother 's funeral and begin restoring stability to my small business. In the event that a resolution is not achieved at this level, I will be forced to explore alternative options to protect my rights and seek the assistance of regulatory authorities. 

Thank you for your prompt attention to this matter. I look forward to a positive resolution and the restoration of my trust in Regions Bank. 

Yours sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation