Consumer complaint received 2015-11-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I was referred to you by my sister in law in hopes that you will be able to help me in my despair. 
I am trying to save my home, the home in which I grew up in. My father passed away XXXX XXXX XXXX XXXX and left our family home to me ( I am an only child ). My father took out a equity loan to hire an attorney to get both him and myself guardianship of my nephew XXXX. At this time, the house was approximately XXXX payments from being completely paid off. This equity loan my father took out I can not afford the payments. 
The lender is Wells Fargo who I tried to talk to and told them I can not afford the payments. At XXXX they would n't even talk to me every time I called. They finally started talking to me and at that time I requested for them to please give me a modification with affordable payments. This has been the worst nightmare not knowing if I am going to be kicked out on the streets with all my only memories I have left of my father and sister and my belongings. It is has been hard enough losing my sister, dad and now I am dealing with this too. 
I have been trying to get a modification with an affordable payment for over four months. Every time I call the Home Preservation Specialist ( XXXX XXXX XXXX that was assigned as my single point of contact at XXXX, I always get her voicemail, or she in training and now on vacation. There is a sale date on my home. I ca n't understand that I have nobody to help me while she is XXXX vacation. I have done everything that Well Fargo has asked of me and have provided all the requested documents. Every time I have called to check the status of the modification I am told that the underwriters are closing in on a decision and I should know within 5 business days, then on a different calls I would be told all different time frame answers. Not having an answer has put me under so much worry and stress. 
I have been served with a foreclosure notice and am in fear of losing the only home I have ever know. All I have asked since day one is for Wells Fargo to work with me and give me a modification ( affordable payment ) so that I may keep my house and be able to make the payments. 
I received a letter from Wells Fargo on XXXX XXXX 2015 and it starts out by saying they are sorry for my loss of my father. Then if goes on to say that they want me to sign an agreement that if I get a loan modification that they will set me up with trial payments. However the letter also states that they want to qualify me to assume my father existing loan. And if I do not qualify for the assumption they will cancel and termite the modification agreement and return any payments that I have made in the trial period. What is that about? 
1st of all I am not going to qualify to assume the existing loan of my father 's because I wo n't be able to afford the payments. This is why I requested and applied for a loan modification over four months ago. 
If they are not going to give me a loan modification then why ca n't they just tell me that instead of trying to set me up for failure. 
If there is anything you can do to help me I would be so grateful to you. 
Thank you for reading my cry for help and I pray there is something you can do for me and my family before my house is sold. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXXXXXXXXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation