Consumer complaint received 2016-02-08
Company: WELLS FARGO & COMPANY
State: NH
Product: Credit card
Issue: Delinquent account

Complaint:
1. There has been a Wells-Fargo failure to have selected and facilitated a purchaser of the past due debt on a Wells-Fargo Credit Card ( i.e., a card ending in # XXXX, that was purchased by a firm named Investment Retrievers ) to be a firm that can be relied upon to comply with the 7-year maximum Federal Law to timely correct a defaulted ( " charge-off '' ) credit card debt reporting error in this complainant 's personal XXXX credit report. ( More specifically, this erroneous credit report listing by XXXX XXXX relates to XXXX. account beginning with # XXXX. ) This failure to remove a major negative in the credit report of this complainant after the 84th month ( i.e., after 7 years ) has continued beyond the 30-day period following XX/XX/XXXX - the date this complainant phoned in this error to XXXX and created Dispute file # XXXX. More specifically, the error is in the XXXX removal date - where XXXX has not deleted this negative from this complainant 's XXXX report after the end date of the 84th month - the date of XX/XX/XXXX in this case ( in contradiction with the facts I provided in this complainant 's phone call to XXXX on XX/XX/XXXX and via Faxed documents on the same date ). Apparently XXXX and XXXX XXXX did not verify the 7-year end-date to the XXXX late fee transaction posted ( on XX/XX/XXXX ) in the records of the original creditor for this debt - Wells Fargo Bank. 

2. Investment Retrievers is a debt purchaser. The original Wells-Fargo credit card for this debt ended in the acct # XXXX. 

3. The specific documentation of this XXXX late fee date ( of XXXX/XXXX/XXXX ) is attached to this complaint. All of the documentation for correcting this complaint error is described in a multi-page letter filed with this 4th CFPB complaint. Also provided with that letter are a number of documents, including ( a ) the recent Complainant 's XXXX credit report page that includes this error, ( b ) copies of an XXXX Invalid Dispute reply that fails to correct their error, i.e., a reply that ignores the documentation this complainant provided that irrefutably supports this complainant 's corrections, and ( c ) copies of the creditor 's contemporaneous monthly statement postings of the XXXX late fees to prove and correct this error using the books of the company that incurred these charges - this complainant 's employer. The attached letter also explains how these debts are all company debts and that none are personal ( non-business ) charges made by this complainant. This complainant is losing income because the major credit report negatives that remain in this complainant 's credit reports are preventing this complainant from successfully pursuing and securing a financial manager - or other trusted position - in the job market. 

4. This complainant 's lost income damages are also detailed in the attached letter. In summary, these damages are $ XXXX per week-day, as this complainant is a victim of fraud and as such, this complainant 's state law specifies treble damages. The damages resulting from the 7-year end date credit report errors began on XXXX/XXXX/XXXX in the case of this 2nd CFPB complaint involving the XXXX XXXX purchased Wells-Fargo credit card ending in # XXXX ( major negative ) still in this complainant 's report after that date by XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation