Consumer complaint received 2019-07-30
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
Board : Consumer Affairs License Type : Consumer Affairs Complaints Complaint Number : XXXX Incident Date : Respondent License Type : Consumer Affairs Complaints Organization Name : Nissan motor acceptance corporation Address : XXXX XXXX XXXX XXXX, TX XXXX XXXX XX/XX/XXXX i co- signed on a XXXX XXXX XXXX for what was a friend of mine at the time, over the three year span of her lease she had not paid on time ( went through e-z passes & this is how i discovered the car was in my name with the DMV ) and i was expecting the car to be returned in XX/XX/XXXX. When i left the dealer i was not the co-signer i was the main person and the dmv had her car in my name still. I contacted Nissan for the paper work of her car and noticed my name was no longer co signer and now is the " Lease signature '' which also wasn't my signature. & the paper clearly has white out on it. She had moved out of NJ and i was not able to communicate with her properly for her to change the car from my name until she returned to jersey XX/XX/XXXX. XX/XX/XXXX. When i contacted Nissan Financial i was told at one point her car was issued for repo but they never contacted me regarding the matter! she requested to request extend her lease for the car. I never received a notice or was aware that i was needed to extend her lease. I did not agree & she even had me send an email to a worked at Nissan Sales in  XXXX XXXXr NJ.. He lead me to believe that i was removing my name from the car so that she can continue to buy out the car instead. i noticed the car was still on my credit in the early months of XXXX when the car was due back after XXXX XXXX. I asked the other person on the lease why would this be on my credit still, she claims she signed a paper with just her name. i contacted Nissan motor acceptance corp end of XX/XX/XXXX and the representative stated in order for the extension to be possible both parties must sign the agreement, I advised i never received a copy of the paper, she confirmed it was only mailed to one address in XXXX XXXX NJ where the other person had moved to. They refused to show me the paper that was completed, it took me calling for about 3-4 from XXXX to XXXX to obtain the copy of the form which shows my name listed, I advised them i did not sign that paper and that's not my signature, my name was just written not even signed. The new representative stated they only mail it to the person on file who request the paper for the extension. i asked how is that even legal if the car was in my name and am telling them i did not sign the paper. they asked me to do a fraud report but the police stations claim because i do not have proof of where she signed the papers i could not complete a report. Nissan needs to be held accountable for this action it has ruined my credit. This may have cost me my career, i was in the process for corrections when all this unfolded and they refused to complete my interview steps because of this issue. Please assist me!

Company response to consumer: Closed with explanation