Consumer complaint received 2023-07-21
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
Dear Sir/Madam, I hope this letter finds you well. I am writing to express my deep dissatisfaction with the credit reporting practices of XXXX XXXX Equifax following my diligent efforts to pay down my credit card debt. Despite making significant strides in reducing my credit card balances to zero, I have noticed a lack of corresponding improvement in my credit score, and I believe this is a clear indication of unfair credit practices on your part. 

On XX/XX/2023 I decided to take proactive measures to improve my financial standing and responsibly managed my credit card balances. Over the course of several months, I made consistent payments and ultimately paid off all my outstanding credit card debts, ensuring that each balance reached a XXXX balance by XX/XX/2023. To my dismay, after diligently adhering to these responsible financial practices, I expected my credit score to reflect the positive impact of these actions. However, upon reviewing my credit report recently, I was deeply disappointed to find that there was no noticeable improvement in my credit score. 
I should have received XXXX points for paying down each credit card to reflect positive on my score. 

This discrepancy has left me puzzled and disheartened, as I firmly believe that my credit report should reflect my true creditworthiness and financial responsibility. I have verified with my credit card issuers that they have accurately reported my updated balances to the credit bureaus, including XXXX. Consequently, I can only conclude that the issue lies with XXXX XXXX XXXX Equifaxs reporting and credit scoring algorithms. 

I urge XXXX XXXX Equifax to thoroughly investigate this matter and rectify the inaccuracies in my credit report promptly. It is essential for credit reporting agencies like XXXX XXXX Equifax to maintain fairness, accuracy, and transparency in their credit reporting practices, as this information significantly impacts individuals ' financial opportunities and livelihoods. 

I kindly request that you : Conduct a thorough review of my credit report to ensure that all the necessary updates are made to reflect my XXXX credit card balances accurately and to give me the points for paying down my credit debt. 

Provide me with a detailed explanation of how my credit score was calculated during the period when I paid down my credit card debt and the reasons behind any discrepancies or inconsistencies. 
Take the necessary steps to correct any inaccuracies in my credit report promptly, as mandated by the Fair Credit Reporting Act ( FCRA ). 
Notify me in writing of the actions taken to address this issue and any changes made to my credit report. 
I expect a timely response from XXXX XXXX Equifax, no later than 30 days from today XX/XX/XXXX, to address and resolve this matter adequately. Please understand that my financial well-being is at stake, and it is crucial that XXXX & Equifax fulfills its responsibilities as a credit reporting agency in a fair and impartial manner. 

If this matter is not resolved satisfactorily, I will have no choice but to escalate my complaint to the appropriate regulatory authorities and seek legal advice to protect my rights as a consumer. 

I have attached copies of relevant documents supporting my claims, including payment records and credit card statements, for your reference. If you require any additional information from me, please do not hesitate to contact me at XXXX & XXXX. 

Thank you for your attention to this matter. I look forward to your prompt and satisfactory resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation