Consumer complaint received 2015-05-05
Company: WELLS FARGO & COMPANY
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Wells Fargo keeps changing the price they will agree to. They raise and lower it constantly. Wells Fargo is delaying the sale on purpose and is acting criminally. I need resolution immediately. ( See mail below ) Hello, I am the negotiator assigned to this file and I have reviewed the short sale offer submitted. Unfortunately, we are unable to proceed with the short sale on the terms submitted. We may, however, be able to conditionally offer a short sale approval based on the following changes in terms : Purchase Price : {$85000.00} Transaction Costs : {$13000.00} Please present this counter offer to your clients and let me know how they would like to proceed. Should they accept the counter I will need the following : Purchase contract addendum indicating the new purchase price New HUD-1 indicating the new purchase price New HUD-1 reducing or removing the following fees : 1. INCREASED SECOND MORTGAGE PAYOFF TO {$6000.00} 2. REMOVED ASSESSMENTS OF {$390.00} 3. DECREASED SETTLEMENT FEE TO {$1200.00} Please note : 1 ) acceptance of terms does not imply a final approval. Additional counter terms may be presented. Investor review and approval of accepted terms may be required. I will need all requested documentation and information for an acceptable counter within 5 business days in order for this file to remain open. If I have not received a response at that time, I will assume all parties have declined the counter offer and the file will be closed. Should you have any questions please feel free to contact me. Thanks and have a great day. XXXX Loan Adjustor Wells Fargo Home Mortgage XXXX SC XXXX XXXX Tel XXXX Fax XXXX XXXX Office Hours XXXX EST The one they rejected was for {$95000.00}. 
Hello, I am the negotiator assigned to this file and I have reviewed the short sale offer submitted. Unfortunately, we are unable to proceed with the short sale on the terms submitted. We may, however, be able to conditionally offer a short sale approval based on the following changes in terms : Purchase Price : {$95000.00} Transaction Costs : {$13000.00} Please present this counter offer to your clients and let me know how they would like to proceed. Should they accept the counter I will need the following : Purchase contract addendum indicating the new purchase price New HUD-1 indicating the new purchase price New HUD-1 reducing or removing the following fees : 1. INCREASED SECOND MORTGAGE PAYOFF TO {$6000.00} 2. REMOVED ASSESSMENTS FEE OF {$390.00} 3. REDUCED SETTLEMENT FEE TO {$1200.00} Please note : 1 ) acceptance of terms does not imply a final approval. Additional counter terms may be presented. Investor review and approval of accepted terms may be required. I will need all requested documentation and information for an acceptable counter within 5 business days in order for this file to remain open. If I have not received a response at that time, I will assume all parties have declined the counter offer and the file will be closed. Should you have any questions please feel free to contact me. Thanks and have a great day. XXXX Loan Adjustor Wells Fargo Home Mortgage XXXX, NC XXXX Tel XXXX Fax XXXX Quiera.Smith@wellsfargo.com Office Hours XXXX EST

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation