Consumer complaint received 2015-09-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
My ex-husband and I purchased a home XXXX XX/XX/XXXX. Before we purchased the house from XXXX we had appraisals done of the property. It came out XXXX. It was more than we expected. We negotiated the amount for XXXX and change. After we agreed on the amount there were 3 other times. They had called and wanted to set up another appraisal. Supposedly these people were going out to the property to appraise it but come to find out they never did. They all appraised it for XXXX. After closing on the house we were contacted by a third party to get the house appraised. We stated we already closed on the house but and asked why. She stated she was sent from someone higher up in countrywide to do the appraisal. She told us when she finished she would let us know the price. A few weeks later she contacted us and she stated the house was not worth what it was originally appraised. They said it was a little over XXXX. We were shocked that was fraud. She stated the loan should have never gone through she said it was forced through the people in the XXXX office. I called the manager of the XXXX office. He stated he would look into it. I called the manager back after not getting a call. No answer this went on for a while finally he called me back and said he fired some of the guys and reprimanded the others. We asked him now what. We stated we are not going to pay for the house at XXXX. He stated there was nothing he can do about it. I was absolutely livid. I called the president of countrywide. I called him so many times that he finally talked to me. He stated this was unacceptable and will not be tolerated. He called me a week later and stated he would put our account on hold and what this meant is that we would not have to make a payment and we would not be reported to the credit reporting agencies. We were recording this conversation for proof later on in case. He did what he promised. It was showing we were update and no late payments. This went on for a long time. We called trying to get updates. I found out Bank of America was purchasing countrywide and when we found out they were buying Countrywide. We called countrywide and asked them what we can do now. The people we dealt with never got back to use. We contacted Bank of America and were speaking with new representatives. We had a feeling Bank of America knew what was going on because none of information was changed our account was on hold. The entire representative 's got moved around the company so no one knew what was going on. We kept getting the run around. This put a strain on our marriage. I said I did n't want to stay in the home my husband chose to stay in the home. I moved XXXX and want to move on with my life. Till this date we still have not gotten any issues resolved. Nothing happen till I stated I was going to sue them. After that it started to show negative information on my credit. This has put so much stress on me and my ex-husband. All the loan officers, bank managers etc. have stated they had never heard of such a thing. This is fraud they told. Why is till I threatened to sue them did they start reported negative information on my credit report. This has effective my whole life I have to rent a house. I am so angry it is inexcusable what they did. This is fraud and they admitted it was fraud I have that on tape.My ex-husband stated he wanted this off his credit. They sent him a form for a quick deed, but they did n't promise to take it off our credit. I stated I was n't going to sign it when I 've done nothing wrong. When I stated I would it sign they got angry that 's when it started to show up on my credit like a punishment.XX/XX/XXXX I would not sign the form and started to report badly on my credit. On XX/XX/XXXX it shows a past due and until then everything has been paid.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief