Consumer complaint received 2021-04-23
Company: Convergent Resources, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I received this email on XX/XX/XXXX from Convergent Outsourcing : Regarding Your XXXX XXXX Account Ending in XXXX Dear XXXX XXXX, The account referenced below has been placed by XXXX XXXX with our office for collections. 
Our client has advised us that they are willing to satisfy your account in full for 70 % of your total balance. The reduced balance amount of {$1100.00} must be received in our office by an agreed upon date. If you are interested in taking advantage of this opportunity, respond within 60 days of your receipt of this notice. We are not obligated to renew this offer. 
THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. THIS COMMUNICATION IS FROM A DEBT COLLECTOR. 
Please send any correspondence to Convergent Outsourcing , Inc. at XXXX XXXX  XXXX XXXX, WA XXXX Your Account Summary : Creditor : XXXX XXXX Client Account # : XXXX Convergent Account # : XXXX Reduced Balance Amount : {$1100.00} Account Balance : {$1300.00} Collection Costs : {$240.00} Total Amount Owed : {$1600.00} On XX/XX/XXXX, I paid {$930.00} in settlement to XXXX XXXX for the same debt mentioned in the email I received from Convergent. This is the receipt below : From : XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX  To : XXXX Subject : Payment Receipt Thank you for your payment! 
Your payment has been received and charged by XXXX XXXX XXXX Below is your payment receipt. 

Date : XX/XX/XXXX Account Holder : XXXX XXXX Account Number : XXXX XXXX XXXX : XXXX XXXX XXXX XXXX ZIP : XXXX Current Creditor : XXXX XXXX XXXX XXXX Original Creditor : XXXX XXXX XXXX XXXX XXXX # : XXXX Invoice : XXXX AMOUNT : XXXX TOTAL : XXXX ========================================= X_______________________________________ ========================================= XXXX XXXX **PLEASE RETURN SIGNED** BY RETURNING THIS RECIEPT SIGNED YOU AGREE TO PAY THE ABOVE TOTAL AMOUNT ACCORDING TO THE CARD ISSUER AGREEMENT. 

Please sign the above receipt and send back a scanned/photo copy of the signed receipt to this email ( you may snap a photo with your camera phone if you do not have scanning capabilities ). If you are not able to print and sign, you can also visit XXXX XXXX XXXX  for free ESigning services. 
If you have any questions about this transaction please call ( XXXX XXXX XXXX or email us at XXXX and reference your ID Number above. This communication is from a debt collector attempting to collect a debt and any information obtained will be used for that purpose. 
Confidentiality Note : This email and any attached files are intended only for the use of the individual or entity named above and may contain information that is confidential and privileged. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return email and delete the material from any computer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation