Consumer complaint received 2015-04-06
Company: ATLANTIC PACIFIC MORTGAGE CORP
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
In XX/XX/XXXX, I received my annual escrow analysis from Atlantic Pacific Mortgage XXXX. Upon review of the escrow analysis, I discovered that my mortgage payment had increased by {$640.00} per month. I figured there had to be some sort of error, and I was correct. It seems their escrow department failed to collect and pay my Private Mortgage Insurance since the inception of the loan. I was a little irritated that I did not receive a phone call or letter explaining the mistake. 
With that increase in my monthly payment not being feasible, I called the customer service number found on the escrow analysis to try and arrange a repayment plan that would be acceptable to XXXX parties. I did not think that this would be a difficult problem to rectify. On XX/XX/XXXX, I spoke with XXXX in customer service who repeatedly told me that she was sorry, but there was nothing they could do. I was shocked. I considered this an easy fix. After all, I did not make the mistake, Atlantic Pacific made the error. I was now forced to examine my options. I was not going to take money I pay to other bills to pay my mortgage. I did not have problems with my other creditors. I made the very difficult decision to not pay my mortgage. For the XXXX time in 30 years, I was not going to pay a bill. My credit score of XXXX would most likely take a significant hit. However, I still held out hope that a competent person would eventually surface to fix this. 
I soon found out there are no such people their. I could n't understand why they did not want to resolve this, and continually pushed for loss mitigation and loan modification. I relented and applied for loan modification. I soon found out why they pushed for loan modification when they revealed the terms of what my new loan would be. The Simple math would result in me paying an extra {$220000.00} more for my house than the original note. It appears the error they made would be a financial windfall for them. Needless to say, I declined the loan modification when it was presented to me in the XXXX week of XX/XX/XXXX 
Before the loan modification, I had sent a letter on XX/XX/XXXX to various departments stating my dissatisfaction with their mortgage company, and explaining, in detail, what had transpired up to that point. I received a return letter dated XX/XX/XXXX, stating that they would review my inquiry. I received another letter dated XX/XX/XXXX, stating that they still needed additional time to respond because they had not completed their investigation of the error, but they will respond no later than XX/XX/XXXX. The next letter I received was dated XX/XX/XXXX This letter again stated that they needed more time, and that they would respond no later than XX/XX/XXXX. This letter was received after I rejected the loan modification. 
On XX/XX/XXXX, I received a call from an individual in the research department. He left a message stating that he was given my case to resolve, and if I could please give him a call back. This was the XXXX time someone called and gave me their direct number to call them back. It was 6 months to the day from my initial call to them. He was pleasant, apologetic, and resolved the escrow with a 48 month spread. The numbers worked, and he said he would get the paperwork together. I have n't heard from him since, however, I still have the email he sent me. 
I received a letter dated XX/XX/XXXX, with the findings from the inquiry. In this letter it also states the 48 month escrow spread, however, they now have added another {$3000.00} unexplained increase to my escrow account. 
I am now facing foreclosure. I thought these companies and tactics were eliminated after the last mortgage fiasco. The emotional stress in addition to my ruined credit have taken there toll, especially with XXXX children.

Company response to consumer: Closed with explanation