Consumer complaint received 2023-12-20
Company: U.S. BANCORP
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX Former address XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX Hello : I am XXXX XXXX formerly XXXX XXXX and I have some concerns in regards to XXXX at the US Bank center location. I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX. 
I attempted to get information on why she gave me a hard time and initiate a hold and she basically got mouthy and in return I did to. 
I requested to withdraw money from the bank in the amount of {$6000.00}, I got provisional credits, I do not want {$6000.00} sitting in my account because of my past experiences, I started the XXXX XXXX XXXX  XXXX XXXX and I am a person that give 5 or more chances to people and I dont just give up on them, I have a kind heart and love to help others and give back and people have told me I have a kind heart. 
I will give you all a backstory, XXXX XXXX a longtime buddy of mine I met through giving back, is a XXXXXXXX XXXX and a person that has issues, I have a soft spot for the homeless and want to give people opportunities that dont normally get certain opportunities. 
XXXX have stolen money from me and he has stolen vehicles from the organization and it seems like every opportunity he gets he seems to cross the only person who helps him and be there. 
He have done a lot to help me but they say people will show there true colors, I didnt give him permission to make purchases, sometimes people resort back to their old ways. With my disputes I have never had any chargebacks come back and a lot of times in my experience the transactions I dispute arent added on the disputes and you have to call and they dont go back to old dispute they add another one. 
I have {$6000.00} that can cover the amount that I was going to take out. 

Back to XXXX she is concerned with my account and I am concerned with her professionalism and communication skills. Every time I come in that branch, she gives me a hard time before reviewing information, she make assumptions and she claims she doesnt remember who I am. I can pay any debt I owe to the bank and had the amount to cover multiple times and I asked that XXXX take the amount out in my previous XXXX figure balance and she didnt and know she is trying to keep my account on hold not because of business, fraud concerns, its a personal matter and her ego. I yelled at her and we had a verbal dispute that got ugly and I do believe she discriminated against me. I want to request that XXXX be trained with being professional and to not take her personal ego out on me and stop my account from moving forward and ask why she didnt take any debt owed out but requested a hard hold. May you all please deal with this according and this is a violation of my civil rights, I am here to protect my account and not to have my character assassinated. I had no plans on closing my account unless I close it and reopen one that havent been compromised. XXXX XXXX moved to Mississippi within the last few weeks his mother informed me. 

Best regards, Thank you. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation