Consumer complaint received 2022-10-24
Company: Netspend Corporation
State: HI
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Trouble using the card
Sub-issue: Trouble using the card to spend money in a store or online

Complaint:
Account number : XXXX Ref : XXXX Netspend blocked my card and continues to take me social security money every month. 
My correspondence with the president of the company ; XXXX XXXX, I have sent you and other executives the same correspondence and there has been no response and NO RESOLUTION. How com a multi-billion dollar company need me {$300.00}? MY SOCIAL SECURITY COMES ON THIS CARD!!! How dare you hold my money hostage and deprive me of housing, food and other basic essentials to maintain life! 
UNBLOCK MY ACCOUNT! I SENT YOU ALL THE REQUIRED DOCUMENTS AND YOU STILL DEPRIVED ME OF MY MONEY AND CONTINUE TO ACCEPT DEPOSITS!!!!!!!!!! 
I will hold Netspend and its parent company and all the executives liable ifmy health fails over this atrocious manner of treatment. 
I have health problems and I am desperately requesting your company to resolve this situation. IVE DONE NOTHING WRONG TO HAVE TO ENDURE THIS TREATMENT SO LONG. 
Netspend has just settled class-action on similar issues and continues to treat their customers as second-class citizens. The FTC will take interest in this case. By request from the FTC I have sent them all XXXX emails, including my demand letter. 

I keep receiving these irrelevant and template responses from the so-called customer service. I receive my social security on thisNetspend Account. I have sent around XXXX emails this month this is fraudulent and has caused me a great deal of financial hardship and emotional traumaI am unable to buy food and pay my bills or rent.I feel like XXXX going to XXXX because of this stress and this harmful treatment. THIS IS MY MONEY. GIVE IT BACK! 
XXXX XXXX Dear XXXX XXXX, I am on the endof my rope. 
I have sent copies of my Passport, Driving license, social security card, my bank statements, my XXXX, XXXX my EVERYTHING YOU REQUESTED.. all of it despite my recent homelessness due to XXXX and losses of business and job.. but you still havent let me use my Social Security SSI which is deposited to my Netspend card. 

XXXX XXXX, I have sent you and other executives the same correspondence and there has been no response and NO RESOLUTION. How com a multi-billion dollar company need me {$300.00}? MY SOCIAL SECURITY COMES ON THIS CARD!!! How dare you hold my money hostage and deprive me of housing, food and other basic essentials to maintain life! 
UNBLOCK MY ACCOUNT! I SENT YOU ALL THE REQUIRED DOCUMENTS AND YOU STILL DEPRIVED ME OF MY MONEY AND CONTINUE TO ACCEPT DEPOSITS!!!!!!!!!! 
I will hold Netspend and its parent company and all the executives liable ifmy health fails over this atrocious manner of treatment. 
I have health problems and I am desperately requesting your company to resolve this situation. IVE DONE NOTHING WRONG TO HAVE TO ENDURE THIS TREATMENT SO LONG. 
Netspend has just settled class-action on similar issues and continues to treat their customers as second-class citizens. The FTC will take interest in this case. By request from the FTC I have sent them all XXXX emails, including my demand letter. 

I keep receiving these irrelevant and template responses from the so-called customer service. I receive my social security on thisNetspend Account. I have sent around XXXX emails this month this is fraudulent and has caused me a great deal of financial hardship and emotional traumaI am unable to buy food and pay my bills or rent.I feel like Im going to XXXX   because of this stress and this harmful treatment. THIS IS MY MONEY. GIVE IT BACK! 
XXXX I HAVE BEEN A MEMBER OF YOUR CARD SINCE 2016.. I am broke, homeless, desperate and XXXX. I cant pay my phone bill this month it shut off yet you claim that you are calling me and its going to voicemail which is a complete lie. PLEASE LOOK AT THE XXXX emails I have sent.. I do not have much time before I do something desperately drastic. I received MY Social Security on this card and so so thousands of others. 
This awful man has all my emails and financial information ; XXXX XXXX XXXX. Customer Experience Analyst Netspend, a Global Payments company XXXX, TX XXXX : XXXX I notified him of my filing documents for a lawsuit and my demand letter is being drafted. 
You have caused me irreversible stress, mental health issues and symptoms are very challenging. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation