Consumer complaint received 2016-09-22
Company: Seterus, Inc.
State: GA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Seterus sends a welcome package it arrives XXXX XXXX XXXX and paperwork says " NEW LOAN '' and provides a new loan number and an insert of all their fees and charges. This is not my XXXX home nor is this the XXXX time that I have experienced a transfer of servicer. As stated in section XXXX of most and definitely the security deed that Seterus claims to be servicing. 
" If there is a change of the Loan Servicer, Borrower will be given written notice of the change which will state the name and address of the new Loan Servicer, the address to which payments should be made and any other information RESPA requires in connection with a notice of transfer of servicing ''. Says nothing of you will or may receive a new loan. This was the first problem as I knew that I had not applied for any loan. I had no knowledge of the company SETERUS. First thing to do was XXXX SETERUS. The results were thousands of complaints, most that I read that day were about this welcome package and being unable to either make payments or payments being applied late and escrow issues. 
On XXXX XXXX, XXXX XXXX XXXX of Congressman XXXX XXXX 's office initiated a conference call with me and Seterus representative XXXX and he point blank stated that " Seterus will not accept payments with original loan numbers '' from the actual recorded documents that are on file and thousands of dollars have been applied. And apparently XXXX was not lying. If you review some of the complaints you already have on file you will find that my experience with this company is not unique. Others have had payments returned as they had the loan number on their payments that they have used from origination. Seterus has been demanding ransom money from me under the threat that they will take my home if I refuse to agree to a loan I have neither wanted nor applied for. 
All consumers need to know why new loans are being created to replace existing loans when Seterus states it is merely servicing existing loans. Why are consumers being forced into new loans to keep their homes? Seterus will not correct erroneous information. I received a letter from a XXXX XXXX stating I have a loan that Originated on XXXX XXXX, XXXX. I promptly sent a certified letter disputing their information and requested documentation to support that erroneous information and received no reply. 
Seterus has sent me letters stating that my request for a loan modification is denied and denied twice XXXX separate letters. I have not requested a loan modification on a loan that I have no association with. I had not even purchased a home in XXXX. MISLEADING AND ILLEGAL IF YOU ARE REQUESTING COMPENSATION FOR SERVICES NOT PROVIDED. Seterus has now listed my home for foreclosure with the Law Firm of XXXX XXXX XXXX for XXXX the XXXX, XXXX. I finally received the documents I have been requesting and the remaining principle balance on Loan Number # XXXX the only allege loan tied to my home shows the following information : Unpaid Principal Balance XXXX Accrued Interest XXXX Escrow Advances XXXX For months Seterus has been threatening and harassing me. I have sent many certified letters to Seterus after they turned down the ransom if I did not send money with this created loan and account number of theirs. Their actions landed me in the emergency room from XXXX that had me XXXX for weeks and had to go through physical therapy. Seterus hired the law Firm of XXXX XXXX XXXX to initiate foreclosure procedures on my home. XXXX XXXX XXXX sent a letter to me dated XXXX XXXX, XXXX advising that the Seterus loan '' XXXX '' had been referred to them for Foreclosure and that I had 30 days to dispute the debt. I both faxed and sent certified mail the total dispute on XXXX XXXX, XXXX. On XXXX XXXX, XXXX post mark date is the notice of foreclosure. Three days and foreclosure packa

Company response to consumer: Closed with explanation