Consumer complaint received 2017-06-14
Company: Northeast Recovery Solutions, LLC
State: FL
Product: Debt collection
Sub-product: Payday loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
XX/XX/XXXX  {$50.00},  XX/XX/XXXX    XXXX   I received a phone call at the end of   XXXX   saying I owed a debt to   XXXX   XXXX   XXXX   and the debt collector Northeast Recovery Solutions LLC wad handling it. The representative told me I had to pay something that day or week if not they would take me to court. I set up for {$50.00} to come out  XX/XX/XXXX . I gave them my debit card information to setup the payment. During that conversation the rep said I still owed  XXXX  and she said that needed to be paid by  XX/XX/XXXX . I told her since the holidays were around that time I did n't know whether or not I would have it so she said call me back and let me know what you can pay on or before that date. When  XX/XX/XXXX  came around I saw my bank account was negative so I checked it and it showed Northeast Recovery took   XXXX   out. At first I was n't worried about it, I was just happy my debt was paid off. Then I remember the rep telling me once it was paid off I would receive a paid off letter in the mail. That never happened. I called and called and called. No respond. They had a recording saying they were closed for the  XXXX  holiday and I received that message every day even when I called in  XXXX . Then i got to the point where I started to think that it may be fraud. I contacted my bank and they were able to contact the Settlement Director and the bank felt it was a legit charge since I willingly paid the {$50.00}. After the bank contacted them I received an email from the Director stating my settlement was paid in full. I emailed back and told her I would like my certificate mailed to me. She never replied. I called and finally I got a rep who is the same rep that picks up the phone every time. She answered the phone Hi what can I do for you. She said my 1st name so I 'm assuming they have caller ID. She said we have your mailing address and email address on file. I will mail you your certicate. Weeks passed still no certicate. I called back after no certificate & no one answered. So I gave up all hope. I received an email  XX/XX/XXXX . I thought it was a certificate until I received a call today (  XX/XX/XXXX  ) saying I need to appear in court tomorrow. That 's when I checked my email again and the emailed stated I owed {$250.00}. I forwarded the email to that guy who claimed he called from some company so he pushed the court date out until I get this problem solved. Another thing I did n't like about Northeast is they called all my family members because they could n't get in touch with me since I was at work. They called my mom, my husband and my sister saying I put them as references which I do not recall doing. I still to this day feel like this is not a legit company. Today when I got home I received a letter from   XXXX   XXXX   XXXX   stating I was pre approved for  XXXX  loan. What a coincidence. I would like to get to the bottom of this and if it is fraud I would like my money back. It took me 2 whole months to get my account out of the negative. Another thing is Northeast is located in New York once i paid off my debt a different company in New York took {$200.00} out of my account and I never heard of them. It took a week but my bank was able to get the {$200.00} back. It showed that my debit card was used on the transaction and I 've never talked to that company or been to New York. I felt like Northeast sold my information, so my bank issued me out a new debit.

Company response to consumer: Untimely response