Consumer complaint received 2022-10-26
Company: JPMORGAN CHASE & CO.
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I applied and was accepted for the Chase XXXX XXXX XXXX Credit Card on XX/XX/XXXX that was offered to me during my booking process with XXXX. During the process it stated I would earn a {$300.00} statement credit if I used the card to book within the XXXX Website or XXXXXXXX Application within the first ( 12 ) months of opening the card. 

I went ahead and used the card to book through the XXXX Website and booked a ( 1 ) night stay with XXXX XXXX on XXXX XXXX XXXX, XXXX which XXXX shows listed within their website for booking. I contacted Chase and XXXX XXXX XXXX ( 2 ) times before my booking to confirm that the {$300.00} statement credit would apply to this booking. I was told both times, yes, that the booking would apply to the {$300.00} statement credit promotion. 

I contacted Chase on XX/XX/XXXX XXXX XXXX and confirmed that the booking applied for the statement credit and was told yes. I contacted chase again on XX/XX/XXXX XXXX XXXX before the booking to re-verify that the booking applied for the statement credit and was again told yes. It was very important to me that I received confirmation as once the booking came the fee was non-refundable. 

Today is XX/XX/XXXX and it has almost been 3-months since the booking and I have yet to receive the statement credit. I've tried to resolve this multiple times with both parties and none are honoring the promotion. I've contacted chase multiple times and they continue to tell me that the marketing department states I didn't spend enough, or I needed to wait 4-8 weeks for a response, or that the hotel didn't meet qualifications even though I booked through the XXXX Website XXXX the website shows the credit to be applied to the booking during the process, and to apply for the credit. 

I contacted Chase on the following dates trying to resolve this : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When you go to book through the XXXX Website, it shows you the total amount the room costs and how much it would be with the {$300.00} statement credit. This was offered to me while I was booking with XXXX XXXX through XXXX XXXX website which you will see in the attachments to this complaint. 

Chase is providing false advertising and promotions for this XXXX XXXX and during the process when you go to book through XXXX. I reached out to XXXX XXXX  XXXX and they informed me that they do not deal with any promotions with the Chase Credit Card XXXX XXXX XXXX XXXX - it is strictly Chase who honors these promotions. 

I reached out to Chase on their XXXX support - and was met with the same answer that the promotion didn't meet qualifications. If you view the attachments, this promotion is absolutely false advertising The total amount I spent for my Booking was {$360.00} - which the promotion was to cover {$300.00} of it and I was to pay the difference of {$60.00}. 

This whole process has turned into a complete nightmare and I'm now turning to the CFPB to help resolve this false promotion and false advertising and to get the {$300.00} statement credit I rightfully deserve.

Company response to consumer: Closed with explanation