Consumer complaint received 2017-09-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
Capital One ATM # XXXX XXXX time : XXXX So lets start off by saying that I 've previously had multiple problems with the cash receiver on this particular atm having errors while counting my rent cash deposits and one problem after that previously where the cash deposit on their ATM took upwards of XXXX dollars and it was kept in the machine. The machine then spit out a repeipt that I complained and received my money the very next day. They claim that someone was repairing the ATM at the exact time that i was depositing my rent. The gladly gave me my money back and the complaint was a success. Now, this new situation. I went to the atm XXXX the XXXX to deposit rent. I went with over {$1000.00} for rent. The cash machines can only take a little cash at a time so I deposited the cash little by little by hand. Because I was blindly depositing small amounts from my wallet at a time just because i didnt want to be holding a mount of cash at the ATM. After from what seemed to be a large amount of money deposited, due to the money that I would count after the error would occured, the ATM tool all my money and gave me a receipt tellimg me to call Capital One. My rent was due. Already 3 days late. How much did I deposit? Im tired of this ATM giving me problems. Why do n't they fix it. I actually mentioned to them that it had a problem twice before. When I called Capital One they asked me how much I deposited and According the rent that I recieved I did that math and gave them an honst ballpark. They returned my money to me the next day only to send me a letter in the mail one month later telling me that their machines counted a different amount that I claimed. It would have been fine if the number did n't seem farfetched. Your money counting machine works just fine when you want it to but your ATM cash money receiver just stays broken and locks in people money? And there were people behind me. Did the machine open back up and the next person toolk my money? The root of the problem was the ATM. For months. Now they are asking me for {$530.00}. Another thing, when I deposited cash there is a max number of times the machine can count the cash before you have to remove your hard and reinsert it and start over. And thats exactly what I did before is choked. This receipt is not showing everything. I had to walk outisde to the atm outside too. Check the other ATM transactions. All this money for something that started with a problem that was created from their end. After that it took weeks for anyone to call of even email or anything. All they want is their money. Not admitting to any ATM problems or anything like that. Blind eye. The least you could do is give me my account back, give me a clean zero balance, and fix your ATM or at least stop doing cash deposits. This bank is the new type of branches that do n't have TELLERS and no CASH inside. All the CASH is in the ATM. The ATM gets tons of CASH DEPOSITS most likely and failure to upkeep it and blaming the problem on the consumer is a HORRIBLE business practice. I demand justice.

Company response to consumer: Closed with explanation