Consumer complaint received 2021-08-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OH
Product: Debt collection
Sub-product: Mortgage debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
This will be our last request to see if Bank of America will negotiate the fees and charges as of statement date XX/XX/XXXX is now at {$58000.00}. 

The {$58000.00} is what we are asking to negotiate not the principal balance {$32000.00}, we agree this is owed not denying this but feel Bank of America is being unfair and not accepting any error on their part on this loan. 


1. We dont have any reconciliation of receiving notification from BOA when they took over the 2nd mortgage. 2. Does not show up on any credit report agency 's. 3. The Lien was never updated thru state/county property report Title agency 's. It still says XXXX XXXX/XXXX  XXXX. 

4. Did not start receiving monthly statements from BOA till XX/XX/XXXX, 1st time we tried to refiance thru XXXX XXXX XXXX. Found out there is a 2nd lien, took research for XXXX XXXX to find out whom owned it because they ( BOA ) never updated thru title agency 's. Thought this was included in our 1st mortgage company XXXX, they also thought they owned the entire loan from XXXX XXXX. Once figured we owned the {$32000.00} to BOA we tried to include this 2nd lien into the refiance loan but XXXX XXXX bank called for payoff but was told cant give payoff due to consumer is in pending bankruptcy status. So, XXXX XXXX or us could go further on this process till BOA gets the bankruptcy code status fixed. 

5. Did a loan modification per Bank of America request with our lawyer XXXX XXXX, was denied the modification loan process on XX/XX/XXXX. 

6. Hours of wasted calls with BOA, back and forth with different departments, some saying cant speak with us we have to talk to bankruptcy department and bankruptcy department was like we show it was discharged, this went on till Dates XX/XX/XXXX till XX/XX/XXXX when the Escalation team XXXX XXXX stated the pending bankruptcy code status has been fixed after I told her, her own BOA mortgage specialist XXXX was seeing the code. 

7. XX/XX/XXXX, Contacted a mortgage loan specialist with Bank of America XXXX XXXX, to see if we could consolidate both mortgages together, started the application for preapproval of {$170000.00} and once again, when called for payoff balance was told this loan is in pending bankruptcy status and cant move forward. 


We have been trying to work with Bank of America to start making payments or pay off this loan since XXXX but have been unacceptable and a frustrated and challenging to do this. 

Again, we don't deny the principle amount {$32000.00} but deny we owe the full amount of IPA of {$58000.00} of overdue payments, fees and charges. The total balance on this loan is now up to {$91000.00}. We feel BOA is part to blame and should take off the fees and or at least negotiate it with us. They had us in bankruptcy for over 15 years when this was discharged in XXXX of XXXX and this is public record. 


XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation