Consumer complaint received 2022-08-02
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
The hardships I have faced financially due to covid 19, have only been MULTIPLIED and the emotional mental destruction caused by Barclays continual harassment, caused me to miss a deadline for saving my company from losing its physical commercial space, which has only caused loss of income and near demise of my small company. 

Barclays Bank of Delaware is a prime example of large corporations bullying and destroying the one man shops and businesses trying to make a new life and add to their community. I call these bully banks and I find it disgusting how they treated me in my state of emergency. 

XX/XX/2020- I need to double check dates/ I am still recovering from a XXXX I had shortly after this incident. And my memories of this event and others are accurate and sharp, but I get my numbers and dates mixed up due to my XXXX XXXX. Triggered in part by Barclays harassment. 

I was waiting for a call from uber help line to fix my account while I was trying ti get to a meeting with the landlord of my commercial space, as he was threatening to evict my shop from his building during Covid-19 which was illegal in itself and I answered a unknown number assuming it was Uber- it was a woman from Barclays and harassing me about my account and demanding when my payment would be made. And why I couldnt pay her now. I explained the urgency to get off the line so I can get Downtown to save my company from losing its space. And she wouldnt let me off. She continues to talk and harass me until it triggered my XXXX XXXX and caused me to have a XXXX XXXX and I finally got off the phone after telling her how unfair and disgusting it is that they lied about not paying your bill for 2 months wouldnt be a problem yet they still report your account to credit beureu as delinquent which continues to destroy credit scores. This is exactly part of the reason I can not restore my credit. 

But not only that- their harassment that day especially- I did not make it to the Dow town meeting on time. 

Why? Because they ensured I would be late by not letting me use my phone to call uber and get out on time. And then as Im about to get a ride. 

The XXXX calls me three times, and barges in on my apartment. Bc that Barclays had called XXXX on me and made them come harass me and delay me from saving my company from losing my commercial space. Without any help or anything, I didnt make it to save my space. 

I was forced to move out in 36 hours. And since then I have had numerous losses and wasted expenses I can not pay for, I have a destroyed credit score because of them, and I can not get a business loan. I only got one ppp loan and it was not enough to do anything to save my situation. I since then have lost over XXXX in lost income. And the mental emotional damages have nearly cost my life. 

Its unfair. Its disgusting. And its really destroyed my life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation