Consumer complaint received 2018-07-18
Company: JPMORGAN CHASE & CO.
State: PA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
Good Afternoon, My name is XXXX XXXX, I am writing this complaint against chase Auto Financing for my car loan. I bought XXXX XXXX XXXX in XXXX. I have the loan for 72 payments. I have done some skip payments that were added to the end of my loan. I also have been late with payments through out my loan time. On XX/XX/XXXX ( some where around that time ) I wanted to go and trade my car in. As the car dealer called to get the pay off figure with chase Auto. The pay off Figure at that time was XXXX. I was a little confuse as to why it was still so high. But, anyway could not trade the car in because of credit and the amount I still own on the car. So on Monday XX/XX/XXXX I decided to call Chase Auto to make a payment on my account and I also asked how many payments did I still have on the existing loan. The lady from chase told me that I owed 9 payments. so I was like ok. I took my car payment amount of XXXX x XXXX = XXXX. So I was Like ok can you tell me what my Pay off amount is. She told me that my pay off amount was XXXX. So then I question her as to why my pay off was so high when my payment left on the car was XXXX. She told me that I had 3 skip payments that were added to the end of the loan. I said ok So I took my XXXX x XXXX which would include the 3 skip payments. this came out to the amount of XXXX so I said that makes a difference of XXXX, XXXX that is in question. She proceeded to tell me because I was late with payments over 20 times and late fees and what not. I told her that is insane and that I did not agree with this. wanted to speak to manager and she said that they were all busy. So I hung up and then I called back and spoke with a gentleman. He proceeded to tell me that the XXXX was all interest that I owed because I was late. I was like how. everytime I was late I paid the late fee with my payment. so I was a little frustrated and was XXXX and getting angry and loud with the gentleman. he was like I can give you a copy of your payment history. I said I do not understand if I was late and then made the late fee payment why that did not include the interest. he said no it dose not so my late fee amount were like XXXX so I said what don't make scense to me is that I have had this car for 6 and 1/2 years and I still owe a lot on this car and I can't get out of the loan because I owe too much to trade it. so I said well my car payment was XXXX a month I have always paid XXXX to round it up and know your saying I still owe XXXX on top of my payment owed. I do not even understand. he proceeded to tell me that there late fee amount is XXXX per day until I make the payment. I told him that was rip off and that I never was told that and. he told me its in my contract and that there is nothing I can do but to pay off the car. so when I said that the company is horriable and they don't work you and all this XXXX he said we do work with you because I made 62 payments on a XXXX2 payment loan. so now its 10 more payments and yet that is not how it come out to me. so this just frustrated me even more. so I got off the phone with him and then thought about it and thought about that I called again for the 3 time in one day and spoke to a ladey that I did not get attitude with but just for them to email or fax me a copy of my payment history. So she took my information and I proceeded to wait. So at the end of the day I did not get a fax. So on Tuesday XX/XX/XXXX I called again about where my fax was. They proceeded that my request was mailed out instead of fax. So I was XXXX on that part again. so I asked if they could do a fax to me as a rush that I wanted to resolve this matter on my interest. ( this is all so I can trade this car in ). So on XX/XX/XXXX Wednesday I did not receive a fax and I check my mail did not receive anything that they said the mail to me. So I again on XX/XX/XXXX I called and talked to someone about my fax. she told me that the request was sent out and they have no control as to when I will get my fax. I told them that I did not understand why it takes so long to get a fax. I was XXXX and hung up. I am now turning to you. I think that they are charging me way too much money on interest I don't feel that I should have to pay that much interest and I this point of the loan I should be able to trade it in. please help to resolve this matter. thanks so much for all your help

Company response to consumer: Closed with explanation