Consumer complaint received 2016-11-10
Company: WELLS FARGO & COMPANY
State: AR
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Below is the text of an email I sent that spells out my situation. 

I spent almost six months in the short sale process. Then, I started pursuing a deed in lieu of foreclosure and it has been one stall after another due to a lien that was released in a timely manner and the remainder due to negligence and lack of due diligence on the part of Wells Fargo. I called in weekly, waited for a month for a document they already had, and they were not honest when I called to check on the status. Weekly being told they were waiting to hear from the title company when the title company was waiting on them. 

My email text today : I called in today to see if the title company accepted the last document I have submitted for the fourth time. Subsequently, I received a call from XXXX ( home preservation specialist supervisor ) stating I called and yelled at whomever I spoke to today which I did not. I had no reason to as I believe she told me all that she could. 

Yes, I am pressing for answers in that I have been trying for months now to complete this deed in lieu of foreclosure process. I have every right to want more specifics given how my file has been mishandled plus I have a time definite to vacate but you all have no time restraints. 

1. Short sale took so long for an approval that the seller backed out. 
2. I am advised of a lien during the deed in lieu process and got it cleared up prior to my XXXX XXXX vacate date. 
3. I have turned in the release four times XXXX, XXXX, ( not advised that the copy was illegible until XXXX ), XXXX, ( then told the title company could not read the upper right hand corner, and submitted it again on XXXX XXXX. I was told by XXXX that my file was being closely monitored and reviewed every two days. 

Today, XXXX, I called to see if the document was accepted by the title company ( XXXX XXXX ). No answers could be provided. So I called XXXX XXXX and they did see where the lien was released and I provided them with both XXXX and XXXX number. This is absurd in that the document is online accessible to anyone and XXXX XXXX has been in business for many years. 

Later, I get a call from XXXX questioning me about my conversation with a Wells Fargo rep who obviously communicated that I was yelling. I had no reason to yell at her. I did not accept yet another vague answer and asked questions for clarification. 

After reflect on my call with XXXX, I am highly offended that my calling for answers is the issue as opposed to processing my file. Please know that I will continue to call every other day. I will continue to voice my dissatisfaction with the mishandling of my file until there is resolution. I no longer trust in what you all say you will do in that you do not stand behind what you say. You asked for an opportunity to resolve. We are still at square one. 

The only communications I expect are updates and not an attempt to tell me who I can speak with. I do n't necessarily want to speak with anyone. I am not seeking another extension. I want closure. This has been highly XXXX for me and my family being unable to move on.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation