Consumer complaint received 2023-03-11
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2023 I opened up a TD checking account online. After my debit card arrived in the mail, I went to my local branch to complete my first deposit. My first deposit was a check in the amount of {$8300.00}. The check immediately cleared the very next day, and the funds were deducted from the check writers account. The first {$100.00} of the check was made available, and the rest was on hold for a period of 6 days. After the 6 day hold period, I attempted my first transaction which was immediately declined. 


It very alarming and frustratingnot to mention embarrassingto get an alert that your bank account transactions are declined. It's even worse when you find out after trying to use your debit card for something as important as rent. I called TD bank and was told that they wanted to make sure that it was me attempting the charge, and that my debit card was locked for my protection. I was told that they would unlock it and I could now my transactions would be approved, and my digital card would reappear within the mobile app. 

Upon checking this, I now found out I was now locked out of the app and unable to access my account. After calling TD yo resolve this. I was told to go into a branch with a photo ID. Upon going to the branch on XXXX XXXX XXXX XXXX XXXX and speaking with branch manager XXXX XXXX. I was told that my account was closed, and it was due to fraud. Completely confused and in shock, I said it was impossible and asked if there was any proof I or him could provide. I was told no, and that the account would be closing and I would be sent a letter in the mail. After waiting two weeks with no letter in the mail, no access to my account, and no information I called TD and they told me my account was not closed or going into closure that this was completely false as it is in a frozen state where transactions are not allowed in and out. When asked the reason for this, TD could not and would not provide one. I have been to multiple branches, called multiple times, attempted to close my account, and TD has stolen my money. They claim fraud but refuse to return the money to its original origin I have been unable to collect the funds for over a month, and on XX/XX/XXXX TD JUST NOW CLAIMS the check is unverified If a bank has reasonable cause to doubt the collectibility of a check ( e.g., doubtful collectibility ). Banks must provide notice to customers of doubtful collectibility, including the specific reason. So I ask TD, * Who is conducting the suspicious activity? 
* What instruments or mechanisms are being used? 
* When did the suspicious activity take place? 
* Where did it take place? 
* Why does the filer think the activity is suspicious? 

TD has a habit of stealing funds and falsely placing holds on accounts. The check is not fraudulent, the check has not been returned, the funds were available for the check to be cleared, I do not have any overdrafts or judgements connected to my account, I have completed all holds, TD just refuses to release the funds at this point illegally. And have yet to send any notifications. They have lied and lied about the status of the account with no paperwork. I also cant get a new check written because TD bank refuses to even return the funds back to its original origins.

Company response to consumer: Closed with explanation