Consumer complaint received 2017-07-24
Company: CURO Intermediate Holdings
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
In XX/XX/XXXX, I received a title loan for my XXXX XXXX XXXX Vin # XXXX  that I bought outright from a individual in XX/XX/XXXX or so of XX/XX/XXXX with a salvaged title, the account is currently 58 or so days past due because in XX/XX/XXXX, I received a notice from the Texas Department of Public safety who advised me that they believed that the vehicle was stolen sometime before XX/XX/XXXX from a XXXX plant in XXXX, Tennessee. After an investigation by a DPS agent, it was determined that the vehicle was in fact the vehicle that was stolen from the plant which had been paid off by the insurance company for XXXX XXXX. For this reason, the vehicle was seized by the XXXX on XX/XX/XXXX pending a property hearing that I had to attend at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. Through the hearing I was granted sole ownership of the vehicle except by law it had to have everything changed over. I had to pay close to XXXX to get it out of the impound which was about the amount of the first loan payment, get the vin # reassigned with the state of texas, get it inspected and have it re-registered and re-titled to reflect what the vehicle actually is. I very recently, about a week, maybe 2 weeks got all of this done. So as said by the State of Texas, I am the owner of a XXXX XXXX XXXX vin # XXXX that has a clean title. On Friday, XX/XX/XXXX XXXX legal services illegally repossessed the vehicle by breach of peace being that I live on private property in a gated community that requires a gate code or clicker to enter, the last 6 of the VIN that would n't have matched the repossession order is displayed on the tag that I had just obtained on the XX/XX/XXXX and is also tagged inside the driver door of the vehicle. I advised the repossession company that it was illegal to repossess a vehicle that they do not have a proper order on or contract for. I advised them that all legal and binding documents including the power of attorney was for a XXXX XXXX XXXX, NOT the vehicle that they are in possession of. All of this information has fell on def ears, I am now without a car and have yet to hear anything from anybody concerning my car or the loan for that matter. In speaking to the agent XXXX at XXXX, he stated that I was trying to scam the loan company which is utterly ridiculous, I was not aware of the issue with this vehicle when I originally bout it, nor when I got the loan. I am a victim of a crime and was acknowledged as such by a Judge for the State of Texas as well as the auto-theft taskforce in XXXX XXXX who are the people who gave me the XXXX reassignment documents. I did not change the vin and have to do all that I had to do and go through to avoid the loan, these are things that happend because of the original crime that I was a victim of. A XXXX XXXX with a salvaged title is worth no where close to what a XXXX XXXX with a clean title is worth so even that is unfair. If I wanted to avoid the issue with the loan, I could very easily file Bankruptcy, that is not my intention for the record.

Company response to consumer: Closed with explanation