Consumer complaint received 2021-05-16
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Chase is holding me personally responsible for a business credit card without providing any verification of a legal reason for me being responsible. When asking multiple times, I was sent a letter stating when I received the card that I had applied to be the financial guarantor ( Letter Dated XX/XX/XXXX ). However, no documents were provided to show this and this contradicts the reason several other Chase associates stated.

Chase reported on my personal credit reports the business credit card without notifying me prior to reporting it as an individual debt and did not provide any statements to me personally prior to reporting it past due or since this has begun. 

Chase was notified of the dissolution of the company in XXXX, both in person at the XXXX Florida branch upon closing multiple accounts and also via mail. At no point did Chase notify me that they were going to claim I was personally responsible for the business credit card. No letters or correspondence was sent, nor were any statements sent to me personally to inform me of this prior to them reporting the account past due in XXXX to the credit bureaus. I only became aware of this after I received a credit alert that my score had gone down over 100+ points. 

After multiple calls and letters requesting an explanation, I received a business card agreement. This agreement does not define or explain the claim stated in the letter of XX/XX/XXXX, of me being a financial guarantor. The account agreement also states that the legal responsibility : the person who applied for the account using his/her social security number and ( 2 ) the company. As I stated to Chase I did not apply as a financial guarantor of the company nor did I provide a social security number. This was a business-only account secured and received only by the business a PLLC that ceased operations in XXXX of XXXX and dissolved in XXXX of XXXX. No other documentation has been provided by Chase to verify any of their claims. 

Chase demanded I pay the full past due amount prior to them verifying the debt and offered a promotional rate for the debt. When I then called back to verify I would pay the debt as long as they were providing the proof and promotional rate, Chase stated I was not eligible for the promotional rate and stated I was not qualified based on the application I provided. An application I never filled out or provided. Due to the over 100+ point damage to my credit and multiple other credit cards being canceled due to the reporting of the debt by Chase , I felt I had to pay the debt to try and reduce the damage to my score and my life. I asked Chase to remove the past due months since I did not receive any statements and had no knowledge of the debt being an alleged personal debt, Chase stated. There have been no errors regarding correspondence or otherwise communication. As a result there are no errors to correct. ( Letter from XX/XX/XXXX ) I paid the debt in good faith that they had some verification of the debt that I had an individual obligation. To this date, no verification has been provided. 

I still have not received a statement in my name for the credit card. I have also not received any documentation of why Chase is still claiming the credit card debt is somehow my personal debt. They have used incredible stressors and pressure on me by devastating my credit and requiring me to pay the account current and still have not provided what I would think would be needed to verify the debt. I have never received any statements in my name for the months the card was not paid and any explanation of why this debt I would be responsible for. 

To this date, I have not received a statement in my name. I have explained repeatedly that the company is dissolved ( dissolution State of Florida ). Which they state they will only send it in the company name with my name also. This is not how any of the letters have come, but I have not received a statement as of XX/XX/XXXX.

Company response to consumer: Closed with explanation