Consumer complaint received 2015-09-23
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
XX/XX/XXXX, I got behind in my mortgage payments and filed Chapter XXXX Bankurtacy. On or about XX/XX/XXXX I requested a Loan Modification from Wells Fargo. After several denials. I obtain a HUD Non-Profit Organization to assist with the Modification. After approximately a year a half pasted the Non-Profit informed me the Wells Fargo had denied the Modification request. I then send a letter to Wells Fargo asking assistance to refinance. They assigned several loan modification specialist to assist me. However, after nearly another year passed. In or around XX/XX/XXXX, Wells Fargo thur their attorney file foreclosure preceding against my home. Already in bankruptcy and afraid of the home now being taken I saved up XXXX and paid all the back payments. Still working with Wells Fargo to get a modification, I begin to research why they would not complete a modification. In the mean time I was work with XXXX XXXX to save my second property under XXXX. XXXX gave me a modification for the XXXX property thru XXXX Mortgage. Therefore, I knew that Wells Fargo could not do a modification. However after months of discussions and letters going back and forth. XXXX XXXX the present rep did take me very serious and contacted the local clerks office to verify my complaints of no deed of trust had been filed by their closing attorney in XX/XX/XXXX at loan closing. However, Wells Fargo had purchased the loan from XXXX. The deed was only one issue I noted in my letter notifying them of the problem with the deed. I informed them that I was requesting a refinance of the loan not a modification. After months of back and forth, XXXX XXXX after her contacting the local clerks office and found that my research was correct, she responded to my inquiry on XX/XX/XXXX. Now it been over 3 and 1/2 years back and forth with Wells Fargo and I am now waiting for them to hear back from the insurer. They did identify who the insurer was. Further, the indicated now that they have to go to court to correct the deed even after they acknowledged that all the issues I brought to their attention concerning their failures I am still without any relief and can not refinance this property. Wells Fargo has 6.99 percent interest rate which was wrong in XX/XX/XXXX when we came into the beginning of the housing problems. I feel betrayed by Wells Fargo. they attempted to foreclose on my residence, knowing that that they could not, denied a loan modification, denied refinance request and now telling me that I got to go to court once the insurer gets back to them. With a 6.99 percent mortgage rate, I am very upset that Wells Fargo still acts as if they can do what ever they wish and make it impossible for home ownership after all we have been through. I do not have the ability to continue to have lawyers to fight this situation with Wells Fargo. Therefore, I am filing a compliant of wrong doing by the bank and considers their actions in view of the high mortgage rate of the initial loan and the manner for which they continued to foreclose even after I brought all late payments current and still today refuse to work in a constructed way so that I can refinance the property to a lower rate within today 's market of 3.5 to 4 percent. This action by the bank seem to me to against normal banking policy after the housing melt down of XX/XX/XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation