Consumer complaint received 2016-04-24
Company: WELLS FARGO & COMPANY
State: CT
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I was suddenly divorced in XXXX and quickly found I was unable to afford my home and pay the mortgage from Wells Fargo. I immediately put my house on the market in XXXX of XXXX in preparation. Seeing that there were no offers, I approached Wells Fargo about a deed in lieu of foreclosure as i did not wish to keep the property as i could not afford it on my own. I got a real estate agent and applied for the short sale process ( required for 120 days before deed in lieu per Wells Fargo ) in XXXX XXXX at which time i also moved to a more affordable living situation. I supplied the necessary documentation and worked through my real estate agent to move the process forward. I received no communication until XXXX XXXX that my property had in fact not been approved or any decision made regarding the short sale process. I had already dropped the sale price on my home to reflect a short sale. Apparently, they had lost my case in the shuffle or so they say. I had to reapply for the whole process and resubmit my documentation all over again. After a lot fo back and forth the short sale did n't get approved until XXXX XXXX. The property was listed for short sale for the required 120 days after which i asked for a deed in lieu. I heard nothing until XXXX XXXX stating that my file was moved along to the deed in lieu department. It is now XXXX XXXX and i was informed that they have removed me from the process entirely. Collection calls have resumed and i have tried repeatedly to get answers as to why they have denied me. I was told that I was denied because the property was not being maintained. This is false because it 's still on the market and being shown and in move in condition. They had erroneously sent someone out to change the locks, mow the lawn, and winterize the property without my knowledge. Now they are using it as an excuse to deny my deed in lieu. 

I feel like im being strung along as im trying, in good faith, to reach a mutually beneficial agreement with the bank. I 've been shuffled around to so many people at Wells Fargo that Ive lost count. Every time i think im making forward progress, my case gets moved to someone else and things go backwards. They refuse to communicate anything to me or my real estate agent unless its a collection call. I had even filed a complaint with the FHA back in XXXX XXXX, but the caseworker i was assigned to barely listened to my story, did nothing to find a resolution or help me, and quickly closed my case. There have been no offers on the property in 2 years and the price has been significantly lowered to entice a short sale which is much less then what i owe for the mortgage. Even selling it on my own wont be enough. Up until the divorce I had always paid my bills on time and was financially solid. This situation is unfortunate, stressful and something i never imagined id have to do. I 'm trying to rebuild my life and reach some sort of agreement on my property but Wells Fargo has stonewalled me every step along the way. At this point, I really do n't know where else to turn or what to do. I sincerely hope by reaching out to the CFPB that i can get some answers and hopefully a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation