Consumer complaint received 2019-05-11
Company: HW Holding, Inc
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: You told them to stop contacting you, but they keep trying

Complaint:
I started getting contacted by Hunter Warfield at the end of XXXX. I asked the agent to validate the debt and they refused saying I had to verify my address. Hunter Warfield was told XXXX XXXX XXXX XXXX was not a valid address for me yet they continued to send mail regarding this debt there. They also sent mail to another address that is not mine, knowing it was not my address. 

In XX/XX/XXXX, I spoke to a Hunter Warfield agent and advised them that I do not want to receive calls from their dialer system. I would gladly speak with a live agent but I advised the agent verbally and escalated to a manager and advised them that I did not want to receive dialer calls. To date I continue to receive dialer calls from Hunter Warfield. 
TodayXX/XX/XXXX I received a dialer call from Hunter Warfield. There is always a long pause before the calls are connected. When the call connected I asked the female agent if this was a dialer call and she laughed and asked what is that. I then requested a supervisor and she disconnected the call. 

I called back and got XXXX who claimed she was my account manager. She offered to resolve the dialer issue herself and I explained that I already had the info on file and wanted a supervisor. 

I was transferred to XXXX XXXX who identified himself as a supervisor and proceeded to read the FDCPA. I told him it was not necessary because I understood it was an attempt to collect a debt and the information obtained would be used for that purpose. Instead he continues to over talk me. I stopped talking and when he finished with the FDCPA he demanded payment. He never once tried to address why I was escalating to a supervisor. He asked me if I was paying today and I told him no. He then said there was nothing else for us to talk about and disconnected the call. 

I called back and got XXXX again. I asked for a supervisor again and was transferred to XXXX XXXX (?  ) he refused his last name when asked. XXXX also read me the FDCPA and demanded payment. I again attempted to explain my issue and he refused to listen and also demanded payment. He said since I was not paying there was nothing for us to discuss. I tried to explain my dialer call issue and he disconnected. 

I called back this time I got XXXX who told me the notes on my account said to cease and desist and she hung up. I NEVER told anyone from Hunter Warfield to cease and desist, I only asked that I not receive dialer calls. 

I called back for the final time. I was transferred back to XXXX XXXX. Who did not read the FDCPA to me at all. Instead he asked me if Hunter Warfield has permission to speak with me. I told him Hunter Warfield has always been able to speak with me but that I have it on the record and it was sent in writing that I am not to receive dialer calls. I asked who put a cease and desist on my account and he refused to say who, just that it was being removed. 

I have NEVER been hung up on, over talked or mishandled by any agency as horribly as I have by XXXX, XXXX and XXXX of XXXX XXXX. Their unprofessional demeanor as well as XXXX putting fraudulent notes of a cease and desist on my account, and XXXX removing them is far beyond legal and acceptable.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation