Consumer complaint received 2023-10-26
Company: SANTANDER HOLDINGS USA, INC.
State: MD
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Santander Bank XXXX XXXX XXXX XXXX XXXX XXXX Subject : Concerns About Privacy Violation Dear Santander Bank, I hope this letter finds you well. I am writing to express my concerns regarding what I believe to be a potential violation of the Gramm-Leach-Bliley Act ( 15 U.S. Code 6802 ) XXXX which governs the disclosure of nonpublic personal information by financial institutions. I have been a customer of Santander Bank for 1 year ( s ), and I appreciate the services you provide. However, I have recently become aware of a situation that has raised questions about your compliance with the privacy protections outlined in the aforementioned legislation. Gramm-Leach-Bliley Act ( 15 U.S. Code 6802 ) ( b ) Opt out ( 1 ) In generalA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the nondisclosure option. consumer can exercise that After reviewing my credit report ( s ) from XXXX, XXXX and XXXX, I discovered that Santander Bank reported late payment starting on XX/XX/. According to Section ( C ) of the Opt out section of Gramm-Leach-Bliley Act ( 15 U.S. Code 6802 ) Santander Bank should have provided me with an explanation of how to exercise my right to the nondisclosure of my personal non-public information. As a customer, I value my privacy and my rights under the law to protect my nonpublic personal information. The Gramm-Leach-Bliley Act is in place to ensure that financial institutions maintain the privacy and security of customer data, and I trust that Santander Bank will adhere to these regulations. I kindly request that you investigate this matter and provide me with an explanation of how Santander has complied with the privacy provisions of the Gramm-Leach-Bliley Act. If there has been a breach of privacy or a violation of the law, I would for Santander Bank to remove my personal information from XXXX, XXXX and XXXX. Also, I would like an explanation of how Santander Bank will prevent similar occurrences in the future. I look forward to your prompt response to address my concerns. Thank you for your attention to this matter, and I trust that Santander Bank will take the necessary steps to ensure compliance with the Gramm-Leach-Bliley Act and protect the privacy of its customers. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation