Consumer complaint received 2016-06-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: Investigation took too long

Complaint:
ive started disputes with Transunion since mid XXXX of 2016 the company has provided me with multiple case numbers, mixed information from agents to managers. ive had agent lie stating they are in the us handling department. I spoke with a supervisor in XXXX handling department by the name of anye XXXX she gave me a personal fax number to send directly to her so that she can review my information. I sent that from the sheriff department, but I called Transunion they have not received my police report where is my information going. I 've sent mail with identification they have n't received that information this has been since last month on XXXX/XXXX/2016 when I filed the police report. Transunion seems to be a fraud company to me they work for the creditors as I am trying to fix this matter of being a victim of identity theft they want to sell me products instead of helping me with whats going on. I have called in multiple times to dispute having to take the time out of my day to get a results on whats going on. It has been way more than 30 days no one can provide documentation stating these accounts are mines they never will because they are n't mine. a supervisor stated to me that they can go pass 30 days if they have to example she gave is that lets say a loan has been established and there where payments than they stopped that 's a red flag im like well I do n't care whats a red flag send me proof that I have done it. you can verify information as my name, dob, email, ssn, etcd but that person has all of that information even according to irs documents so I asked that I need proof documents signatures papers etc no one can provide that. The Fair credit reporting act states in section XXXX if a person has been a victim of identity theft the bureau has 4 days to investigate remove or block any negative or fraudulent accounts. Transumion has given me the most problems they do not notify me they extended the 30 days. they cnat provide information form creditors, they give misinformation, im always transferred. they basically in my eyes are stating they cant help me and wont. I always write down names, dates, and times. I call in stating what someone has told me in their department or company they told me im lying basically they do n't know who this person is. if I ask about information they say they do n't have but if I say I will call the federal traded XXXX or file a complaint im placed on hold and than magically they find the information. information should 've been deleted they are trying to keep it on my credit because they work with the creditor not me the victim. this company has my full police report but still have n't removed these items been pass four days, and pass more than 30 days. This company is rude and not professional just people in the office who wants a check not actually doping their job. I should n't have to go through this trouble this person/persons who has taken my identity and doing what they are doing could 've done worse but Transunion is giving these people and creditors the power to ruin my credit and my life. I am very sad and scared. who can really be trusted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation