Consumer complaint received 2021-03-17
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: MT
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I was well over my lease i gave my notice that I will be moving out. I paid XXXX in rent packed my belongings and drove out of state XXXX miles to drop off my belongings. 5 days there with 2 vehicle 's and a trailer full to the point of my bumper nearly dragging. Once i unloaded the following morning i drove back for my move out inspection appointment with XXXX or XXXX cant remember her name but she needs tried and watched for fraud All my calls were unanswered after hours of calling standing outside pushing the buzzer for the office to see me on camera to be buzzed in no response of my gated walk to my old apartment window to try and gain access that way my property that i could not fit and intended on loading in my vehicle before the inspection. Was removed from the apartment was already empty upset i buzzed the office till i finally gave up standing in XXXX degree heat thinking its fine ill have my day in court i have documentation photos receipts. Having barely enough for fuel to get home and a job interview in XXXX days i had no choice but to leave. Several days later i call the XXXX XXXX apartments no answer i use a family members phone and amazingly XXXX answer 's im upset she is using a condescending and rude tone i ask why they have been ignoring my calls what calls i go into detail her reply did you try emailing us my reply no it was your business hours and i had a appointment with you that you missed nope you missed the appointment and without an email whos to say you tried hard enough to get a hold of me then hung up. Called the corporate office just as many times to talk with her superior XXXX and the same result never got past her voicemail. So i took a deep breath its ok ill have my day in court my day in court never arrived they have all my information i have the same phone number i gave them a forwarding address when i gave my notice i was moving out. I never received a court date for the dept owed i never signed a move out agreement it went straight to collection upset i called a old neighbor to find out XXXX day off to talk with someone who isn't trying to defraud people. Also more response with out her starting at them like the person in prison move that just assaulted someone and doesn't want to get caught. I find out she charged me just under XXXX for paint smoke damage small XXXX bed room apartment maybe its possible it is California but it was charged the day of my inspection which i know for a fact it couldnt of been painted that fast and i know contracter on apartments complexs cant be paid till the manager verifies the work is complete and all paperwork is summited and correct then a check will be cut. I was led to believe i was moving into a smoking unit my lease shows i was never give the no smoking addendum and the lease says nothing about smoking which led to believe i could use my XXXX XXXXXXXX in the confineds of my home. I was charged for trash removal. I lived there for XXXX  years on the bottom floor corner apartment her idea of trash removal is to put it on the corner of the street and make it the citys problem homeless people would sleep on the bed bug and rouch infested mattress they would pull out of peoples apartments. I was charged just under XXXX dollars for carpet shampooing. I own a industrial carpet cleaning machine i shampooed the carpets twice ask the lady upstairs she was stomping about the noise the sections of carpet are XXXX and XXXX roughly im being generous if i didn't clean them already charging just under XXXX dollars for XXXX small rooms is out rages still. Soap and steam professional machine XXXX XXXX  tops XXXX a hour no way. I said that and the person actually telling me what she charged me for said it was smoke damage carpet cleaner XXXX dollars a room nope sorry still don't believe it. If the apartment was that badly damaged by smoke and that fact i lived there with my youngest XXXX and my mother for XXXX years the carpets were not new when we moved in the carpets should have been replaced not cleaned. Ware and tar is the bottom line regardless there was no physical damage and being miss lead by the manager of the apartment which is no where on the move out sheet they sold my dept to so its no longer there problem and they found someone else to ruin my credit make me out to be a bad tenant and has nothing to say other then how do you want to pay this i ask them please take me to court that company is a scam artists nope you owe use its not a scam its a real dept like i don't know what a dept collection company does i realise they think its real all the see are numbers they can care less give me my commission. All i want is my day in any court but they know i will win and have a great counter claim which brings me here i don't have a lot of more like i use to working in Californias movie studios so ive been doing this on my own trying to get my credit back were it should be so i can buy a home one day for my family and i refuse to pay anything more then what i owe not what they want to add on so they can get a cut back.

Company response to consumer: Closed with explanation