Consumer complaint received 2017-02-08
Company: WELLS FARGO & COMPANY
State: MD
Product: Money transfers
Sub-product: International money transfer
Issue: Wrong amount charged or received

Complaint:
Attached are copies of 1 ) XXXX XXXX Wire Transfers from the remitting bank,2 ) my complaint to WF via BBB 3 ) Wells Fargo response to complaint via BBB on XXXX XXXX XXXX. These go into great details so I shall not repeat that information but clearly state the issue and desired outcome NOW. 
XXXX international wire transfers from my account at the remitting bank, XXXX bank in XXXX were made to my checking accounts with Wells Fargo. 
1 ) XXXX XXXX 2016 : XXXX {$61000.00} wire transferred ( see XXXX copy from remitting bank ) but actual received was {$61000.00}. Remitting bank was XXXX in XXXX, Intermediary bank was XXXX XXXX XXXX and receiving bank was Wells Fargo. 
2 ) XXXX XXXX 2016 : XXXX {$24000.00} wire transferred ( see XXXX copy from remitting bank ) but actual received was {$23000.00}. Remitting bank was XXXX in XXXX, Intermediary bank was Wells Fargo ( WF ) and receiving bank was Wells Fargo. 
Upon my questioning, {$16.00} charge per transaction was waived off as I am a Premier Client at WF. This charge is clearly stated in their fee structure and the waiver mentioned for Premier Client. So this charge that was waived off is NOT the issue. 
Additional {$30.00} was deducted in each of the other XXXX transactions. My issue is - who charged and deducted this {$30.00} fee? To date, since XXXX XXXX and after talking to a dozen different people at WF ( see details in my attachment of complaint via BBB, ) I consistently keep getting referred to contacting the remitting and intermediary bank. It is NOT the remitting bank ( proof provided ). So the {$30.00} has to be deducted by the intermediary or receiving bank. Wire transfer of XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX is the intermediary bank and WF is the receiving bank. However, for the wire transfer of XXXX XXXX, Wells Fargo IS THE INTERMEDIARY BANK AND RECEIVING BANK. If they understood and read my complaint thru BBB thoroughly, at least for the XXXX XXXX wire transfer, ( including the last response to my complaint via BBB ) WF should be able to explain and provide me an answer. Even for the first wire transfer, they can trace the amount received by Wells Fargo from the intermediary bank ( XXXX ) to establish whether it was deducted by XXXX or WF. Instead of addressing my issue by providing me their established and published fee structure, they simply keep telling me to contact the remitting and intermediary bank. XXXX XXXX, my local branch manager at WF is the only person to understand this simple request. But even she was unable to get a response from their Escalation Team ( she was provided the XXXX copies from the remitting bank ) Refunding the {$30.00} for XXXX of the XXXX transfer as a " Customer Satisfaction Fee '' is NOT the answer. Transparency in fees charged is the issue. Wells Fargo makes it impossible to speak directly to senior management or escalation team and based on my experience thus far, my conclusion is that it is by design. 
In light of the recent fraudulent activities at WF whereby Wells Fargo was fined, it is incumbent upon WF to demonstrate they are running an ethical banking practice and consumers are not being ripped off. Instead, they are evading answering my simple request of transparency in the fee structure of international wire transfers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation