Consumer complaint received 2015-04-23
Company: Servis One, Inc., Titusville, PA Branch
State: MD
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My name is XXXX XXXX and I believe that BSI Financial Services has given me an unlawful HAMP Teir 2 load modification. Well let me start from the beginning, XXXX XXXX XXXX sold my loan to BSI Financial on XX/XX/XXXX. I got a call from a XXXX XXXX with BSI Financial around that time where he introduced himself and welcome me to XXXX and informed me that my loan was brought by his company. Then his next sentence was to tell me that I need to do a short sell on my home and that BSI Financial would give me a loan modification. He even said that I should of had known that this day was coming. So I said to him, wow you welcome me to your company and you are putting me out of my home all at the same time. So, I said this is a lot to take in. I asked him for his number and I told him that I would call him back tomorrow. I did n't have to call him back, because he started harassing me and calling me several times a day telling me I need to do a short sell. So I contacted the White House and wrote a letter to the President concerning this matter and I also got a third party representative, XXXX XXXX XXXX XXXX from the HIP Program and the harassing phone calls stopped. Now fast forward to my recent issued with BSI Financial. The reason I say they are giving me an unlawful HAMP Teir 2 modification is because they never paid my all of my escrows for my mortgage. They only paid my property taxes back in XX/XX/XXXX but they did not pay my homeowner 's insurance and XXXX was included in my mortgage. BSI Financial never notified XXXX that they were not going to make a payment. XXXX XXXX of XXXX notified me in early XXXX that BSI Financial had not paid my homeowner 's insurance. He contacted BSI Financial and he was told that he needed to send the policy to another number. Then in the end of XX/XX/XXXX XXXX XXXX called to inform me again that BSI Financial did not pay my homeowner 's insurance. So I called BSI Financial and spoke with XXXX of their representatives were I was informed that BSI no longer paid homeowner 's insurance on " these type of loans '' which was a direct quote from the representative. I ask her what did that mean and she could not tell me and kept repeating the same quote. So I asked her why BSI did not send me anything in writing to notify me of the changes. The BSI representative said that a letter was sent out to me in XX/XX/XXXX stating that they were only going to pay my taxes and not my homeowner 's insurance. I informed her that I never received that documentation and that I had received all of their correspondence in the past. So I asked her to send the letter out to me stating that BSI Financial is not going to pay my homeowner 's insurance, which they did by the end of XX/XX/XXXX. So around the XXXX week of XXXX I receive a letter from BSI Financial stating that they have given me a HAMP Teir 2 Home Modification and that starts XX/XX/XXXX I was so excited because I want to be able to afford my home but when I started reading the amount I notice that my mortgage went up from XXXX to XXXX and I have to pay this amount for XXXX, XXXX and XXXX. This amount do not include my homeowner 's insurance which I had to pay myself and after the three month trial I will have a modification with BSI Financial and they will include my homeowner 's insurance. Now my new " Monthly Mortgage Payment '' is a mystery because BSI Financial can not tell me how much my loan is going to go up after the three month trial period. And they say this is a HAMP Modification. I am not a professional when it comes to modifications but I do know that your payment is supposed to be lower so that you can afford your home and that it would not change after the three months trial period. I would appreciate it if someone could help me concerning this matter. 

Thank XXXX XXXX

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation