Consumer complaint received 2018-05-19
Company: Augusta Collection Agency, Inc.
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I have been battling with this issue which seems like for months now, and nobody seems to want to assist me. This will however be my last and final attempt before taking a different measure to resolve my issue. The collection agency listed as Augusta Collection Agency are reporting negative debt to my credit report. The account is apparently stemming from an ambulance bill from XX/XX/XXXX from the company listed as XXXX XXXX XXXX XXXX. Which is confusing to me is that there are two different amounts being reported, one account for {$930.00} and another for {$940.00}. It was last reported to the credit bureau on XX/XX/XXXX. I was in a car accident back in XX/XX/XXXX, but I only road in ONE ambulance, where is the other charge coming from? Nonetheless, I contacted Augusta Collection Agency a few months ago ( I have the conversation recorded ) and ask them to explain why the charges were on my account, they stated they have no idea and to contact the original creditor, they were VERY rude and told me it was MY responsibility to ensure I paid my bills, when I referenced that at the time the accident was very tragic, the manager stated people die every day and that was NO excuse. I then contacted the original creditor XXXX XXXX XXXX XXXX  who told me to then contact the insurance company as everything would have been paid by them, they also told me the account NOW belongs to Augusta Collection Agency and they can not request for the account back as the collection agency would have to. I contacted XXXX  ( whom was the insurance company back inXX/XX/XXXX ). XXXX   was VERY helpful, they told me they would pay whatever needed to be paid, XXXX provided me the claim number from the accident inXX/XX/XXXX as well as a fax # and told me to provide the claim number to Augusta Collection Agency and have them fax over the bills in question that were not supposedly paid. I called Augusta Collection Agency ( I have the call recorded ) and they stated they WILL NOT send XXXX ANY information, nor will they send me a copy of any billing statements. Augusta Collection Agency are basically refusing to get paid. However, this negative debt they are reporting monthly is causing an enormous impact to my personal credit and credit worthiness. I had no idea of the debt or even who Augusta Collection Agency was until I personally reach out myself. Augusta Collection Agency and XXXX XXXX are not trying to resolve this matter. It seems like they rather report this negative info to my credit report versus get paid for the services. MONTHS later after speaking with both companies, I have NOT received VALIDATION ( not verification ) of the debt, I have NOT received a document with my signature with showing where I agreed to this debt, nor have I ever received a bill statement with my name showing why or how I owe this debt. Its like they are refusing to give me any information about what is being reported to MY credit report. This situation is very time consuming and disappointing. Lastly, what address was the original billing sent to? What information did XXXX XXXX  get from me prior to sending this info to collections? What mobile number was anyone using to contact me? Why are there two bills with different amounts being reported? Lastly, how can my personal medical information be sold to a different company without my knowledge or validation of the information?

Company response to consumer: Closed with monetary relief