Consumer complaint received 2017-07-02
Company: Ditech Financial LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/XXXX I rec. 'd notice of servicing transfer from XXXX XXXX XXXX XXXX XXXX , XXXX ) to Ditech Financial LLC, XXXX. XXXX XXXX, XXXX, CA effective XX/XX/XXXX. On XX/XX/XXXX XXXX received last payment in the amount of {$2100.00} ( check # XXXX ). On XX/XX/XXXX I rec. 'd final escrow account disclosure statement from XXXX from XXXX XXXX through XXXX XXXX for an actual amount of {$1800.00}. On XX/XX/XXXX a loan history from XXXX was received indicating the principal balance is {$310000.00}. On XX/XX/XXXX a welcome letter was received from ditech, XXXX XXXX XXXX, XXXX XXXX, SD XXXX, stating ditech will begin posting payments to our account on or about XX/XX/XXXX, and that we should be receiving our first statement from Ditech by mail the week of XX/XX/XXXX. On XX/XX/XXXX, a payment was posted by ditech in the amount of {$4200.00} ( check # XXXX posted from my bank account XXXX ). On XX/XX/XXXX, I received the first statement from XXXX indicating next payment is due XX/XX/XXXX, showing an escrow balance in the amount of {$640.00}, late fee balance in the amount of {$1500.00}, Corporate Advance Balance in the amount of {$330.00}. On 5/27/16, a payment was posted by ditech in the amount of {$2100.00} ( check # XXXX ). On XX/XX/XXXX, a payment was posted by ditech in the amount of {$2100.00} ( check # XXXX ). <P/>Since the beginning of dealing with Ditech ; they have been posting or may not be posting any of " paid mortgages '' towards the principle/interest/escrow. Instead Ditech is posting towards other fees that are not making any sense. When I first asked to provide documentation /verification to explain related fees, Ditech provided a copy of a contractual agreement with XXXX XXXX. ( auto loan that I once had ) stating this was the reason for applying fees. When I questioned it further, Ditech has not been able to provide me a " detailed answer '' as to how they got a hold of this auto loan and misapplied information towards the mortgage account. I keep receiving notices that are not related to any of my inquiries or they will provide statements stating " they are investigating further ''. In addition, I have repeatedly asked for copies of the original mortgage statements beginning in XX/XX/XXXX when escrow monies were transferred, and how the fees were to be applied. They have failed to do so. When I make monthly mortgage payments, Ditech applies it to " unapplied funds ''. Then they state it is because I modified a loan with them, which I NEVER DID! The loan was mortified way back with XXXX. Since modifying the loan, it has been transferred to many mortgage servicers, never have I received charges that are related to the modification that they are implying to. Then when they ca n't explain it, they make up another story as to why it is being charged. When I make monthly payments for the principle, interest, and escrow amount, and request on the check that it only get applied to such and nothing else, Ditech instead will apply the funds to " unapplied funds '', " corporate advance balance '', " deferred balance '', or other misc. charges that are being fraudulently charged. This is being done even though I specifically write on the check how I want the funds to be paid ( principle, interest, and escrow ). In addition, they are reporting to Credit Bureaus that I am late in my payments. Please investigate this further, there is something seriously wrong with this company. I also looked up if they were licensed and they are not. In addition, when they call, they disclosed themselves as a " debt collector '', which is even more complicated as they are not following FDCPA guidelines. I have written many letters and emails to this company and I am getting nowhere!!!

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation