Consumer complaint received 2020-09-29
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information is missing that should be on the report

Complaint:
SUMMARY OF COMPLAINT : We are writing to request a correction of error to our creditor, XXXX, to update our EXPERIAN Credit Report by reporting the Scheduled Payment Amount ( SPA ) In  Balance History/Account History for the following months to show : XXXX {$4300.00}, XXXX {$4300.00}, XXXX {$4300.00} and XXXX {$4300.00} for the year 2020. 

COMPLAINT DETAIL : CREDIT REPORTING ERROR : XXXX  Not Reporting To Experian The Scheduled Payment Amount ( SPA ) in Balance History/Account History for XXXX, XXXX, XXXX and XX/XX/2020. 
As of XX/XX/2020, Experian is not reporting the Scheduled Payment Amount ( SPA ) for XXXX, XXXX, XXXX and XX/XX/2020 in Balance History/Account History on our Experian Credit Report ( Please see attached Experian Credit Reports for Borrower and Co-Borrower ). 
When speaking to our bank in order to obtain a new mortgage for an investment property, we were told that this is indicating a forbearance history on our credit and would negatively impact our ability to obtain a new loan. By not reporting the Scheduled Payment Amount ( SPA ) on our credit report, this would prevent us from working with our bank or other lenders. 
On XX/XX/2020, we contacted Experian directly to request the Scheduled Payment Amount for XXXX {$4300.00}, XXXX {$4300.00}, XXXX {$4300.00} and XXXX {$4300.00} be entered and updated in Balance History/Account History on our credit report, however, we were told that our creditor, XXXX, would need to update this information on our behalf. 
Therefore, we are demanding that XXXX update our Account directly with Experian by entering and reporting the Scheduled Payment Amount ( SPA ) in Balance History/Account History for months : 1 ) XX/XX/2020 : {$4300.00}, 2 ) XX/XX/2020 : {$4300.00}, 3 )  XX/XX/2020 : {$4300.00}, 4 ) XX/XX/2020 : {$4300.00}. 
As you are aware, by not reporting the Scheduled Payment Amount ( SPA ) for the above months, this is negatively impacting our credit history and credit scores and is preventing us from working with any lenders on obtaining a business loan since it is reporting a  forbearance history on our XXXX Account, which we have disputed all along due to your companys erroneous credit reporting. 
Again, our XXXX Account was never in forbearance and should never have been reported in forbearance status to the consumer credit agencies and XXXX is legally liable to make us whole with no indication of any forbearance history on our Experian credit report. Therefore, we are demanding that you clear all forbearance history off our Experian credit report. 

EXPLANATION OF CORRECTION OF ERROR : Our XXXX Account Was Erroneously Placed In Forbearance Status, But Was Removed On XX/XX/2020. 
Our XXXX Account was never in forbearance and therefore, should never have been reported in forbearance status, but was due to your system error which your company has admitted it automatically placed our account in forbearance even after we cancelled the forbearance request on XX/XX/2020. Your system automatically reported on XX/XX/2020 IN ERROR to the credit reporting agencies, even AFTER our forbearance was cancelled, which your company has acknowledged this was a system error. 
On XX/XX/2020, your company recognized your system error had erroneously placed our XXXX   Account in forbearance status and therefore, removed the forbearance off our XXXX  Account and updated the four major consumer reporting agencies : XXXX, Experian, XXXX and XXXX  ( Please see attached Letters from XXXX  Dated XX/XX/2020 and XX/XX/2020 ). 
Therefore, our XXXX Account should never have been placed in forbearance nor have any indication of any forbearance history. We are demanding that you clear all forbearance history off our Experian credit report. 

FINAL RESOLUTION : XXXX To Update Our EXPERIAN Credit Report By Reporting Scheduled Payment Amount In Balance History/Account History for XXXX, XXXX, XXXX and XX/XX/2020. 
We are demanding a final resolution that your company update our Experian Credit Report by reporting the Scheduled Payment Amount ( SPA ) in Balance History/Account History for the following months to be reported as : 1. XX/XX/2020 : {$4300.00}, 2. XX/XX/2020 : {$4300.00}, 3. XX/XX/2020 : {$4300.00}, 4. XX/XX/2020 : {$4300.00} Please provide us a letter stating the above, that our XXXX   Account has been updated with Experian to report Scheduled Payment Amount for XXXX, XXXX, XXXX and XX/XX/2020. 

SUPPORTING DOCUMENTS Please See Attached Documents : 1.  Experian Credit Report for Borrower Dated XXXX XXXX. Experian Credit Report for Co-Borrower Dated  XXXX 3. Letter from XXXX : Account Removed from Forbearance Dated XX/XX/2020 4. Letter from XXXX Removed Forbearance Dated XX/XX/2020 We look forward to an immediate and expedited resolution and thank you in advance for your time and effort in concluding this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief