Consumer complaint received 2023-11-27
Company: WELLS FARGO & COMPANY
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Attention : Consumer Financial Protection Bureau Wells Fargo complaint I have 3 major very disturbing complaints and problems with Wells Fargo about how I was treated and lied to. 
1. I was totally pushed into purchasing an annuity after I told him I felt safer with CD 's. 

2. I received a letter from Wells Fargo telling me that I was being sued and stated in the letter that they sent all my personal information to the attorney who requested it. The attorney did send a request, but however, my name was not on it at all. Then they lied to me saying that they never sent it. 

3. After I wrote a letter to the man, XXXX XXXX, who pushed me into purchasing the annuity ( XXXX XXXX ) without me understanding it, telling him I was reporting him to agencies who monitor banks, WELLS FARGO sent me a letter telling me they were closing all of my accounts effective XX/XX/XXXXXXXX  except for my credit card .... without telling me why. I called to ask them why and to confirm that they were not closing my cc. They would not tell me why, and they also confirmed that they were not cancelling my cc. They also assured me that my online WELLS FARGO account will still be open to review and make payments on my cc. On XX/XX/XXXX, I charged something that did not go thru so I checked my credit card on line and there was a note on my account saying my account had been closed and would not tell me why. I had {$1000.00} credit at that time ( see attached ). I always like to pay ahead on charges, and I have never had bounced checks. 

Complaint # 1 My husband passed away and left me some money. I contacted several banks asking about investing in CDs. XXXX, the manager at Wells Fargo on XXXX XXXX in XXXX XXXX, Nevada set an appt with me to meet with a financial advisor. I do not remember his name. The man I met with tried to push me into the stock market risks and I told him I needed something secure like a CD. He would not listen to me at all and kept pushing stocks. I told XXXX after the meeting that he was way too pushy for me. XXXX told me that quite a few people have said the same thing and that he would set another appt with another advisor named XXXX XXXX. XXXX was in the first meeting with me and XXXX XXXX. XXXX XXXX was a lot nicer at first. I told him I needed something secure and to not talk to me about stocks. I told him I preferred CD 's. He said annuities were a lot better and gave me a lot of information to go over. I took it home and discussed it with my brother. He told me that I had to live over 15 years in order to get my XXXX investment back... and without even a XXXX interest. So, I wrote an email to XXXX XXXX ( I have a copy enclosed ) and said that I was leaning toward CD 's because I felt a lot safer. At the meeting I told him I am almost XXXX XXXX XXXX, XXXX, XXXX, in XXXX XXXX  all of the time, my right XXXX  XXXX is XXXX XXXX XXXX and I did not believe I will live XXXX more years. XXXX was in the meeting for a few minutes but did not hear much of our conversation. What XXXX XXXX told me was a sudden shock to me. " Your brother is not a financial consultant. I am the expert and I know what is best for you ''. I was very intimidated. So, at that point I decided to just invest $ XXXX and go to a different bank. Then he asked me if I understood what he explained to me about annuities. I said no I did not and it was extremely confusing. Then he said " what is it that you do not understand? " I said how am I supposed to ask questions when I do not understand? He then said " Well, if you do not say that you understand, then I can not sell you or help you ''. So, I said ok, I guess I do understand. So he wrote me up for an annuity. Over 6 months later, I called XXXX at least 15 times asking them to explain what I had done. Then I called my advisor from XXXX XXXX  asking if I could send him a copy and if he could explain it as well. XXXX ( from XXXX XXXX  ) was extremely nice and did a 3-way call with me and XXXX so he could answer all of my questions. I then realized 100 % that my brother was right and I had gotten ripped off. So, I contacted WELLS FARGO and told them that I was very unhappy and could they please put me into another program, I prefer a CD. The man who responded to my complaint went on and on saying XXXX XXXX did nothing wrong and XXXX was there the whole time. This is a blatant lie. When I received the letter from XXXX saying XXXX did nothing wrong and was not going to help me, I called him 4 times, left him messages for him to call me back, and he never did. So, I contacted XXXX and surrendered my annuity and lost over XXXX. My personal belief is that WELLS FARGO trains their advisors to intimidate widows and elderly and make them feel stupid if they do not buy what they are selling. I was still grieving over my husbands death when I originally went to see XXXX XXXX. He knew that, yet he still took advantage of me. When I contacted WELLS FARGO management, they did NOTHING other than defend their money makers. 
Complaint # 2 I am sending a copy of the letter I received from WELLS FARGO saying that they sent all my personal information to the attorney who requested it. When I contacted then they said there was nothing they could do about it because it was subpoena and was already sent. I asked them what names were on the request. My name was not on it anywhere. I contacted the attorney who sent WELLS FARGO the letter and she confirmed my name was not on it and that she had contacted WELLS FARGO not to send out the info because the people involved protested it. WELLS FARGO made two more HUGE Mistakes ... my name was not on the request AND the request was already protested yet they still sent all of my personal information. 
Complaint # 3 Obviously, WELLS FARGO punishes their customers who tell them they are reporting their illegal tactics. Closing my accounts for no reason other than telling them I was reporting them is not right. My credit card was closed when they said it would not be. ( and was not listed on the original document ) Plus I received a notification that they were closing my credit card account ( letter attached ) Over five days after they closed it. I had no prior notice before it was closed thus creating a lot of problems for me. 
I am hoping you can fine them a huge amount of money and get back my losses for me. I am living on Social Security. I can not afford to make the poor decisions like I did with WELLS FARGO. Since this all started happening, the depression, XXXX, frustration, not knowing how WELLS FARGO can treat customers so poorly with NO accountability has made it impossible for me to sleep. 
Please let me know if you can help me. 
If Wells Fargo will reimburse me $ XXXX for the poor financial advice and the unfounded punishment they put me through along with reinstatement of all of my accounts with an apology letter, I will not seek judgment, otherwise I will. 
Thank you XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation