Consumer complaint received 2016-05-20
Company: CAINE & WEINER COMPANY, INC.
State: TX
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
My name is XXXX XXXX, XXXX, and I am a former XXXX, former employee # XXXX, for XXXX XXXX located at XXXX XXXX XXXX in XXXX, XXXX. XXXX ( PH # XXXX ). I voluntarily ended my employment with this company back in XXXX XXXX, XXXX due to personal reasons and much discrimination that I experienced towards my XXXX month in working real hard and honest with XXXX XXXX. I am a XXXX from the University XXXX located XXXX as a University XXXX. Due to the many personal struggles and circumstances, I am now an experienced XXXX and I fully enjoy my career. With approximately 9 years of XXXX XXXX experienced in the XXXX States XXXX, and as a XXXX XXXX XXXX XXXX XXXX Veteran, I am deeply honored to have such a career to see my beloved USA. On XXXX XXXX, XXXX and in between the hours of XXXX and XXXX XXXX, I went ahead and relinquished all the equipment and property that was issued to me by XXXX XXXX on date of hire of XXXX XXXX, XXXX. I did in fact turn it in to XXXX XXXX XXXX, XXXX XXXX XXXX manager, his phone # is XXXX XXXX XXXX XXXX - XXXX. Also, there were several witnesses to my aforementioned actions on said date and times, such as, XXXX XXXX XXXX, XXXX Security Guard ( unknown ph # ). On XXXX XXXX, XXXX, at approx.noon time, I received a phone call from XXXX XXXX XXXX, debt collections rep. from Caine and Weiner Debt Collections Offices located at XXXX XXXX XXXX, XXXX XXXX, XXXX. XXXX, ( PH # XXXX ) stating to the fact that this was an attempt to collect a debt for their client XXXX XXXX out of XXXX. and that the amount owed " was '' for {$450.00} to be paid in full. I did ask XXXX XXXX the main reason for this debt, and she stated at the time that it was a pending charge and for " not turning - in some equipment to the company '', other than that XXXX XXXX could n't give me more details. I then contacted XXXX XXXX in an attempt to clear the matter at hand since I did in fact followed every company policy and procedures regarding the final relinquishing of company equipment upon separation. Eventually, I spoke to XXXX XXXX ( reluctant to offer her last name ), payroll dept. rep. and Human Resources rep. at corporate office XXXX. She stated that their Supply Admininstrator had reported me ( former employee # XXXX ) " as not have had turned - in my company issued equipment '', and " that I needed to contact XXXX XXXX, Supply Administrator, to update the system and to clear me ''. I then did in fact contacted XXXX XXXX XXXX, Supply Admin., and I have consequently left 'multiple messages ' in his office voicemail for the past 45 days and he has not returned my phone calls so that I may clear my name from this unjust debt collection. I have attempted to contact XXXX XXXX ( unknown last name ), HR rep. and payroll rep., once again, but to no avail. I am being given the runaround by XXXX XXXX on this matter for the past 45 days. Please allow me to say that this company is clearly demonstrating a pattern of negligent accountability, and it is depicting a behavior of bias and discriminatory practices. In addition to these injustice, XXXX XXXX seems to be ; not only neglecting its responsibility to clear my name from any unjust debt collection, but also, finding a loophole to unjustly keep my hard earned money. Like thieves, abruptly said. It is a clear case of a XXXX dollar revenue making company taking its leverage advantage of a hard labored XXXX with minimum monetary resources to take them on. Please, I now respectfully request that the Consumer Financial Protection Bureau take action on this most unjust ( injustice ) matter. I am not fully aware of my total rights as an American Consumer, but I did served my country with much HONOR and DISTINCTION

Company response to consumer: Closed with explanation