Consumer complaint received 2017-07-14
Company: KEYCORP
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
Today I got in the mail a credit card statement from KeyBank that lists platinum XXXX monthly statement for XX/XX/XXXX - XX/XX/XXXX with my name XXXX XXXX XXXX and an account number ending in XXXX. This invoice does reflect a XX/XX/XXXX balance. The address on the bill is Keybank NA XXXX XXXX XXXX XXXX OH XXXX, key.com, and a phone number of XXXX. I have never previously received a statement from Keybank, I did not apply for a credit card with Keybank, nor do I have or ever have had a credit card with Keybank. Upon calling it asked me to enter my social security # or card #. I did not want to enter my social and I do not have a card so I pressed option to speak with a customer service representative because immediately I suspected identity theft, credit card fraud, or unauthorized solicitation, and unauthorized account and access of my confidential information including but not limited to my social security number and address. I am also on a do not call list although this was only by mail and I called them. My phone call was tonight XX/XX/XXXX and the first representative insisted that she would need my social or the card number. I explained that I would not give my social because I never opened an account with them and I could not give a card because I never heard of Keybank and this is the first time I have ever gotten a statement from them. And because of my unusual name they should be able to clearly find my account and the last four digits on the statement was given, which is listed as XXXX. She stated that Keybank bought accounts from XXXX XXXX XXXX. I clearly told her it had been many years ago that I had a XXXX XXXX XXXX that I also closed many years ago and even then do not recall having a XXXX credit card with them. I asked her to close my account and to never send me a statement again that it did n't matter that it says XX/XX/XXXX I still did not authorize any account for KeyBank. As she refused to do this, I asked for a manager. I spoke with XXXX who refused to give me his last name but gave employee ID # of XXXX. When I asked if the call was recorded then he answered yes, so the conversation was documented. He again said that Keybank purchased credit card accounts from other banks and that statements were even sent out to closed accounts. I told him this statement lists an account #, was the first and only statement I ever received, that I never heard of Keybank, do not want an account and it makes no sense to send statements unless the account was reopened without any personal authorization, that this solicitation of services and unauthorized use and sharing of my information is illegal and they need to immediately address. As he was listing a number of banks, I told him this sounds like you are fishing in case I have an open account with one of them. I told him of the banks he listed that I do not have an account with any of them. I told him that I would report this and I wanted the account closed and no other statements and if he could n't do that he needed to speak to someone that can. That I saw this action as taking advantage of people in hopes that they would use this account and credit and that is illegal since there was again no authorization by the consumer including myself. I told him it appeared to me this was a marketing scheme to get business and I did n't care how it happened but that the problem be solved. I want to clarify that I closed my account with XXXX XXXX many years ago and I certainly do not agree that they should be able to sell and pass on confidential for closed accounts. Nor do I agree that Keybank should be able to send out statements that clearly appear to be open credit card accounts to accounts closed from another bank years ago without the consumer 's direct authorization which I never provided. Also by trying to insist that a consumer give a social security # for an account they never opened is not only unethical but also is clearly a scheme of fraud, theft, and violation of privacy and consumer rights. In addition, to be clear I never recall any credit card with XXXX XXXX nor Keybank that I applied for and I do not recall doing business with XXXX XXXX since about XX/XX/XXXX and to date this is the first statement I have ever gotten from XXXX as my account with XXXX XXXX was closed directly with them prior to any sales from XXXX XXXX to Keybank nor do I believe it should ever be allowed to 'sell ' information for closed accounts since that should be illegal since by the nature of 'closing ' an account it means you no longer wish to do any business. Thanks.

Company response to consumer: Closed with explanation