Consumer complaint received 2022-04-12
Company: AMERISAVE MORTGAGE CORPORATION
State: AL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
On XX/XX/XXXX I started a mortgage application with AmeriSave. Paid {$500.00} origination fee supplied all the paperwork requested of me. I stated up front and all during the process that I only had {$10000.00} to bring to closing. 

1st mistake - AmeriSave put the Executors home address on loan instead of property I was purchasing. Then I was told I had to do an FHA Amendment for their mistake. 

2nd issue- On the new loan they put the wrong zip code on property. AmeriSave called my insurance agent insisting he change his zip code on my policy. He explained that the system uses the XXXX data bank so they would need to change their paperwork. So then I had to do another FHA XXXX. 

3rd mistake- Appraisal was done and the lady refused to climb a ladder for attic inspection. AmeriSave did not send anyone else out to complete the appraisal. I was told that after the repairs had been completed they would the attic at that time. Part of my contract with seller was I would pay for repairs since they were accepting {$7500.00} less than the Appraised amount. I paid {$350.00} for a pan to be placed under the hot water heater. I was out for paint and lumber plus my time to scrape, paint, replace rotted wood and paint trim on enclosed patio. 

4th mistake - They kept rocking along insuring me that {$10000.00} was plenty for closing. AmeriSave did not even ask the XXXX office for a title search until XXXX weeks ago. I had a closing date of XX/XX/2022. On XX/XX/2022 I received a closing document with a {$19000.00} bring to the table closing cost. I explained again all I had to work with was {$10000.00}. I was told by XXXX XXXX that was least they come come down. I found out that they were charging me $ XXXX for discount points which I did not ask for and refused to remove them when asked. I was told that I wasnt paying for discount points but it was clear as day on the closing document. On XX/XX/XXXX I was told they were restructuring the loan to meet my expectations. Never happened until they received notice of transfer. I still had to negotiate several emails to get it down to $ XXXX but it was to late. 

XXXX mistake - I contacted another Mortgage company and they requested AmeriSave to transfer my FHA XXXX number and the appraisal to them. I finally had to email the headquarters. I was never told I had to pay for the appraisal before they would make the transfer. AmeriSave never sent an invoice until XX/XX/XXXX. They received the funds of {$570.00} Friday, XX/XX/XXXX which was supposed to have been my closing date. After the new mortgage company received the appraisal they realized that the FHA case number did not match the XXXX number. 

I have been losing wages due to not being able to work. I have had extra expenses on a XXXX truck. I picked XXXX up on Wednesday, XX/XX/XXXX to empty my storage building and load items from the rental house where I live. Since AmeriSave delayed the transfer of the proper paperwork I am going to have to pay at least {$430.00}. That is if I get to close by XX/XX/XXXX. 

A new appraisal has been requested for this Thursday but the report will not be delivered until the XXXX of XXXX which will push out closing date even further. 

This has not only had an impact on my health and funds but on my landlord. He is waiting on me to vacate the house so he can put it up for sell.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation