Consumer complaint received 2021-07-04
Company: FIRSTBANK PUERTO RICO
State: PR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I would like to rport FirstBank of XXXX XXXX bbecause they are impeding and blocking my deibt card puschases and transactions many times more than five times in the last two months deliberatley due to an claim that I submitted in XX/XX/XXXX rquesting my downpayment of XXXX loan that they discriminated disapproved and they violate the rules of the Department of Consumer and they knew that a lockdown due to Covi19 is coming in those dates, and treat me with less favoruable terms that other applicants and denied me access to my invoice purchase, car loan contract agreement during the first30 days and now their legal representation dilated more the process of the view they denied to refund me my money as the rules said and denied topay me the expenses of the claims as the rule said.They in conjunction with the dealer are making fraud and I have the evidence they obligated me to signed a document that they used to obligated the consumer to pay aditional after they sold the car to the insurances and they after received the insurance payment, sell the unit again and or use it to rent to federal goverment and other entities, they are receiving thre to four times the value of the units and making fraud and scam consumers to bank denied the loans in the temrs that dealers imposed in a credit discrimination and other discriminations as gender, and other types, they identified possible scammed victims and making this actions all over again and again, inmy case in the middle of earthquakes disaster XXXX and covid19 disaster XXXX, and know are blocking me to access to mymoney in my account. In XXXX, XXXX they blockedmy commercial account and personalaccount duuring a educational and business tripthat I have to Florida, I checked my atm cards balances and have more thanXXXX and then Itried tobuy gas to arental car near XXXX XXXX XXXX before return the rental car andIca n't use it both atm cards, they blocked immediatelyI checked my balance in XXXX atm machine in XXXX XXXX due to that I received an agressions of XXXX women when I request my receipts to the cashier and have to pay my gas in cash. I have to calledthe bnk to request the use of my money after left the XXXX XXXX station. Then consequently more than 4times when I tries to buy clothes andother needs via internet becase they took my car and left mewithou transportation they consequently declined my atm visa debit cards and the card have more than {$1400.00} to buy a {$29.00} tshirt, then I tried to buy another tshirt other day for {$40.00} and they declined my card twice, the account have more than {$1000.00} in balance for the purchase. The atm card have chip to identify where I am using it. They are accesse to my XXXX and other socialmedia and blocked my accounts to impede my access to the money. Again I have tocall to request the access to mymoney. Then other dayy I trie dto buy lunch and they denied me a {$3.00} cost transcation in a local XXXX named XXXX XXXX because I was in my old town doing some pending thinsg to do and they want to restrict my visits and my liberty and violated again my rights. Yesterday again they declined a purchase of atshirt to make businesss with a new partners, they decline my atm card for {$40.00} and Ihave more tha {$1000.00} in my account, I have to call again and it is like I have to request permission tothem to use my account, to buy my stuff to went out to the places I want to go and Ihave to go like if i dont were a free citizen and if Ihave no rights. They again asked for every transaction that I makerecently and they are doing this in a revenge for the claims and impugnation that I make about a banking institition legal representation relatives that take revenge on me andviolates my rights and caused me a lot of suffereings, lossess and damages. They are blocking me my account in a revenge acts for the justified claims that i submitted against the institution asking the refund of my money. In XXXX I bought an apartment and pay more than {$300000.00} and XXXX they violated my rights in conjuction with my exhusband and his legal representation and took the property and the money as well after my divorced I have to left the property making me to stay without my home and without a roof, and forced me tothis date to pay rental for my home. They have the money and the property, and they are continuously discriminated me due to they are related with my exhusband current partner, they are their relatives and in that way he paid his legal representation to win the case. I need to report that firstBank are making alot ilegal stuff against me. They re accessing to my personal account, they are blockedmy access tomymoney and they treted me in less favorable terms to oher applicants in a revenge for defend myself against the things that they have done to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation