Consumer complaint received 2022-08-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
1h How am I allowed to do invalid as my address but not my real one. 
Oh and my name is not XXXX XXXX 
XX/XX/2022, XXXXXXXX XXXX I have had at least 3 issues at this point with Bank of America and I am seriously considering pulling my money out because I have no idea how many times you guys have stolen money from me for a mortgage that does not exist... I am only available Monday and Tuesday and hope we can resolve this, but I don't know if I have the time. Thanks... 
XX/XX/2022, XXXXXXXX XXXX Sorry to put this load on you and wish you well. 
XX/XX/2022, XXXXXXXX XXXX Hi, thanks for reaching out to us. Since there is fraud on your credit card account you are always able to reach out to our fraud team directly. The number to out credit card fraud team is XXXX they are open Monday- Friday XXXX to XXXX et. Of if you want you can reach back out to us on Monday or Tuesday. XXXX Bank of America Help XX/XX/2022, XXXX XXXX  But you guys are the ones committing the fraud... I can't even report you on the app because of it ... XXXX is this message... do I need a lawyer? 
Isn't the whole point of a bank is that I am entrusting you guys with my money? 
XX/XX/2022, XXXX XXXX How are you allowed to charge me for SOMEONE ELSES MORGAGE thate doesn't even exist!!!! 
XX/XX/2022, XXXXXXXX XXXX Reported you guys to the ftc, tried different banks, and have consulted legal representation. We are at the point where you are causing XXXX XXXX... 
XX/XX/2022, XXXX XXXX We understand your concern and would like to help. If you are unable to reach out to our fraud specialists directly at the previously provided number, please let us know and we can help get you connected. Thank you. XXXX Bank of America XXXX XX/XX/2022, XXXXXXXX XXXX On hold from XXXX to XXXX and decided to hang up. That's 15 minutes. 
XX/XX/2022, XXXXXXXX XXXX  This issue may be resolved XX/XX/2022, XXXX XXXX XXXX, will I be able to speak to the account holder at the number on file? XXXX Bank of America Help XX/XX/2022, XXXX XXXX I did speak with XXXX this afternoon and we are researching the transaction in questionXXXX Bank of America XXXX XX/XX/2022 XXXX XXXX XXXX Thanks very much. I have no problem deleting my messages that are on your page viewable by everyone if you would like. Kind of makes you guys look bad. I felt dirty doing this but realize I truly did feel I had no alternative. 
Actually I still think that was the only way to get things going. lol. 
But lem me know if I should delete them for you. 
XX/XX/2022, XXXX XXXX We will do all we can to address XXXXXXXX XXXX XXXX Bank of America XXXX XX/XX/2022, XXXX XXXX XXXX, if you can let XXXX know, the case is now assigned to a researcher. They will contact her directly, once the review is completedXXXX Bank of America XXXX XX/XX/2022, XXXXXXXX XXXX Ok Thanks! 
XX/XX/2022, XXXX XXXX You're welcome. XXXX Bank of America XXXX XX/XX/2022, XXXX XXXX Hey guys I see you refunded me the amount. Obviously I did not want to spend countless hours trying to get your attention on this issue. Either way I appreciate it was resolved. Thanks. 
XX/XX/2022, XXXX XXXX Hi XXXX. We certainly appreciate your patience and I'm glad your concern has been resolved. If you have additional questions we can help with please don't hesitate to reach out. XXXX Bank of America XXXX XX/XX/2022, XXXX XXXX Image XXXX IS THIS! 
AND YET AGAIN YOUR WEBSITE WON'T LET ME DISPUTE IT. HERE WE GO AGAIN! 
XXXX XXXX And you changed my primary address back to one that I do not live anymore. I would change my address to the correct one if your system would allow the correct address line 2 which it does not. 
How am I allowed to do invalid as my address but not my real one. 
XXXX XXXX  Sent Btw I have pics of the incidents that I can't show. They charged me again last night for a Mortgage that I do not have!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation