Consumer complaint received 2023-05-18
Company: CITIBANK, N.A.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Citibank is not properly posting transactions and processing deposits. As you can see from the photograph evidence they post transactions as available on the banking ledger before they are actually available, which is false and fraudulent. 

On several occasions they posted deposited funds as available on the ledger and show transactions being withdraws from the deposits then return the funds for insufficient. At the same time they hold the deposited funds for an excessive period of time on the online account without a date of when funds will be available. 

This repeatedly happens over and over where deposited funds show available on the ledger. If they are not available then why show they are available on the ledger? If the deposits are still being processed then why not give a date when they will be available for withdrawal and use? 

This is fraudulent and illegal banking practices. You misrepresenting deposited funds. The funds are not available then they should not show as available on the ledger. 

On XX/XX/2023 a {$190.00} deposit shows posted on the banking ledger ( see attached evidence ). On XX/XX/2023 the funds show post on the banking ledger ( see attached evidence ). If these funds are posted, with no indication that they are being held or the true date of availability, then by law they are available for use and for transactions coming in. If they are not available for use then Citibank is FALSELY, FRAUDULENTLY, and DECEIVING CUSTOMERS by doing this. 

For months Citibank banking practices and posting behaviors have made it increasingly complicated to pay my business loans. They are incurring purposely doing this to collect funds from other banking instructions which are passed onto me for fees. 

Further, this type of posting is very deceptive for someone such as myself on the XXXX spectrum. This not truthful and a lie. It confusing customers, and I know I am not the only one. 

Citibank needs to clean up their act, and ensure that they are truthful and transparent when posting transactions, transparent on when the funds are available, and transparent to customers on how they handle deposited funds. 

I have submitted the ledger shown on my online banking which backs my claim. 

I guarantee this is a lawsuit waiting to happen as someone will legally pursue such behaviors on a class action. Ive seen banks practice such behaviors before and the results were they lose their lawsuit and payout. 



On top of that Citibank makes it increasingly hard to get customer support. They highly emphasize using the automated system, and when you request to speak to a person to talk about your checking account they forward your calls to XXXX speaking customer service. The customer service agents have a terrible VOIP connection where you cant understand them and the calls are botched.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation