Consumer complaint received 2023-10-03
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I hope this letter reaches you in good health. I am writing to express my deep frustration and concern regarding the persistent inaccuracies in my credit report. Specifically, there are multiple issues that demand immediate resolution, including the incorrect reporting of a late open account and the continued presence of late closed accounts and charge-off accounts that have already been addressed. 

I wish to provide you with detailed information about these inaccuracies : The credit report inaccurately reflects a late open account with Credit Bureaus. This late open account has been erroneously reported and has never been associated with my financial history. 

Additionally, there are late closed accounts on my credit report that should have been removed. These accounts have been previously settled and closed according to the agreed-upon terms. 

There are charge-off accounts that continue to be reported on my credit report, despite my efforts to address and resolve these matters with the respective creditors. These accounts have been inaccurately portrayed as unresolved financial obligations. 

I would like to emphasize that I have made extensive attempts to rectify these issues : I have submitted numerous dispute letters to all three major credit bureaus - XXXX, Experian, and XXXX. In these letters, I have provided comprehensive information and evidence to substantiate my claims of inaccuracies regarding the late open account and the reporting of late closed accounts and charge-off accounts. 

I have engaged in direct communication with the creditors associated with the inaccuracies. I have provided all requested information and documentation to demonstrate that these inaccuracies should be addressed and corrected. 

Despite my diligent efforts and the significant amount of time and resources invested in this matter, I am deeply disheartened to observe that these inaccuracies persist on my credit report. This ongoing situation is causing considerable harm to my creditworthiness and overall financial well-being. 

I urgently request your immediate intervention to investigate and rectify these inaccuracies. Specifically, I implore you to : Investigate the inaccuracies related to the late open account, late closed accounts, and charge-off accounts on my credit report to determine their legitimacy. 

Promptly correct the inaccuracies by removing the late open account and any late closed accounts that have been inaccurately reported, as well as updating the status of the charge-off accounts to accurately reflect their resolution. 

Review and enhance internal processes to prevent similar inaccuracies from affecting my credit report in the future. 

Failure to address these issues promptly and accurately may compel me to pursue legal remedies to protect my rights and seek redress for the damages sustained. Immediate resolution is imperative for the benefit of all parties involved. 

Please consider this letter both an official complaint and a formal request for urgent action. I expect your immediate response within the exact timeframe from the date of this letter. I am asking for your immediate assistance to correct or remove the following accounts in question XXXX XXXX XXXX XXXXXXXX Balance Owed : {$26000.00} - Evaluate this reporting by revising the information provided. Modify and perform any corrections or update this from my file. 

XXXX XXXX XXXX XXXXXXXX Balance Owed : {$1100.00} - I do not believe I was late on this account you are reporting. Please report the payment status positive and update all late from reporting on this account. 

XXXX XXXX XXXX XXXX : {$0.00} - The payment history and status is inaccurate. According to FCRA 's Compliance/Obsolescence date determines when the XXXX reporting period begins for accounts that have been charged-off. Please delete this account immediately. 

XXXX XXXX XXXX XXXX : {$0.00} - I requested an investigation and the removal of the charge-off status. No changes were made. No investigation was conducted at all. You had optimal time to review this matter and make the appropriate corrections, you elected not to. Please remove this item immediately. 

XXXX XXXX XXXX XXXX XXXXXXXX Balance Owed : {$860.00} - The limit to this account was a fraction of the amount due it was stating. That is utterly unfathomable! Had a proper investigation been conducted you would have seen the error and corrected it immediately. You failed to do your job ; you must now REMOVE THIS ITEM ALTOGETHER. 

XXXX XXXX XXXX XXXX XXXXXXXX Balance Owed : {$3000.00} - XXXX believe this account is reporting inaccurately. I do not recall ever having a legal obligation with this company nor do I believe one exists. Please provide me verifiable proof this account belongs to me. I request a signed contract which is the ONLY LEGAL authority that stipulates an agreement. Please remove it. 

XXXX XXXX XXXX  XXXX Balance Owed : {$0.00} - This particular account is undoubtedly placed as a charged-off account, make sure you tell me the reason why an {$1300.00} balance indicated on the statement if its a charge-off? The balance is truly incorrect. You have to withdraw this from my personal file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation