Consumer complaint received 2016-05-24
Company: Ocwen Financial Corporation
State: NC
Product: Debt collection
Sub-product: Mortgage
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
Ocwen has provided numerous responses to your office each of which made false statements that XXXX XXXX is the current holder of the note and that servicing was transferred to Ocwen in XXXX XXXX. However, my limited access to loan documents recently turned up a trailing document that shows that the loan was repurchased from XXXX ( XXXX XXXX XXXX , XXXX ). 
Portions of Owens responses to your office regarding my complaints include : 1. The entity that currently owns the loan and holds the note is XXXX XXXX XXXX, XXXX XXXX as Trustee for XXXX XXXX XXXX XXXX XXXX, Asset Backed Certificates, Series XXXX ( XXXX XXXX ). 2. According to Ocwen 's records, the servicing responsibilities of the loan transferred from Homeward Residential , Inc. ( Homeward ) to Ocwen effective XXXX, XXXX, XXXX. As an alleged borrower, I have access to a limited portion of Ocwen 's records pertaining to the alleged debt. Inside my document files with Ocwen there are Trailing Documents sent from Homeward on behalf of XXXX XXXX wherein a box is checked stating that the Original Notes are not present. Homeward Residential , Inc. is stating in the trailing documents that the files ( which contains the promissory note and XXXX conflicting allonges ) are not in our custody and we are forwarding on these documents so that they can be merged with the files that have been released to your custody. The Trailing Documents have a customer name of XXXX ( XXXX XXXX XXXX , XXXX, now known as XXXX. XXXX was likely forced to repurchase this loan from the loan pool because of all the defective and or missing documents related to this loan. After XXXX repurchased the loan from XXXX XXXX, they never notified me of the repurchase and XXXX did not provide any of their contact information as required by RESPA, giving me an opportunity to rescind the loan. According to an account reconciliation that Ocwen provided to me, the repurchase must have taken place on XXXX XXXX, XXXX. The amount paid for the repurchase was XXXX. XXXX attached payment reconciliation history from Ocwen. 
To the contrary Ocwen has provided in it 's response that : According to Ocwen 's records, the servicing responsibilities of the loan transferred from Homeward Residential ( Homeward ) to Ocwen effective XXXX XXXX, XXXX, contractually due for the XXXX XXXX, XXXX installment in the amount of {$1900.00} with {$1600.00} for principal and interest, and {$300.00} towards escrow. Furthermore, the account transferred with a negative escrow balance of {$8500.00}. 
If XXXX XXXX is not in possession of the note, it is impossible for them to be the holder of the note. Furthermore, as shown on the attached payment reconciliation XXXX XXXX received a disbursement from XXXX XXXX XXXX , XXXX paying off any amounts owed to XXXX XXXX. Once Homeward applied the payment to the account, they later reported to the credit bureaus that the account balance was XXXX. Ocwen later came back and changed the information reported on my credit report after I questioned why they were attempting to collect on an account that had a XXXX balance.It is apparent based on Ocwen 's records containing the Trailing Documents to its customer XXXX that the loan was sold and XXXX XXXX is not the current holder of the note. Ocwen is trying to receive double payment on the balance that was owed. Ocwen sold the property on XXXX XXXX, XXXX even after it failed to provide a response to a notice to correct an error that was sent to Ocwen. This file is wrought with fraud and Ocwen has no right to attempt to collect a loan that was satisfied by XXXX. The XXXX alleged allonges each have defects the first allonge is made by Option One Mortgage, but signed by XXXX XXXX XXXX. The second one has incorrect loan number. Option One Mortgage was not known as XXXX XXXX on XXXX/XXXX/XXXX.

Company response to consumer: Closed with explanation