Consumer complaint received 2017-03-22
Company: WELLS FARGO & COMPANY
State: MD
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
This correspondence is in response to a previous complaint I submitted on XX/XX/XXXX, Case no : XXXX. 
There was a response to my complaint by XXXX XXXX-Senior Correspondence Specialist in which I think was false and incorrect. My exact complaint was also expressed by another customer in the state of Calirfornia. XXXX VS Wells Fargo.In this case the U.S. Supreme Court declined Wells Fargo 's request to review its XXXX loss at trial, where U.S. District Court Judge XXXX entered a {$200.00} XXXX judgment against the bank for manipulating debit card purchases to maximize its overdraft fee revenue in violation of California state law. The XX/XX/XXXX decision ends the Bank 's efforts to escape judgment. 

Can someone from your agency explain to me why My complaint ( EXPRESSING THE SAME CONCERNS ) were not considered and or investigated? This agency merely allowed a response. At the time I was not in the mood to go back and forth with Wells Fargo. It is also unfortunate that as a consumer/customer who perhaps can not afford proper legal representation but can prove and verify Wells Fargo 's predatory behavior nothing was done on my behalf. This agency let WELLS FARGO respond and accepted its response as " credible '' and neglected my initial concerns. This makes me not so confident in the CFPB as it relates to the ACTUAL Consumer. 

After receiving the response from wells Fargo back on XX/XX/XXXX, via CFPB I SUBSEQUENTLY closed all of my accounts and my credit card account because of these frequent charges. I have not had this happen since selecting another bank. These are issues that I raised in XXXX and there is no telling the financial loss I incurred while a consumer of Wells FARGO. 
My prayer for relief is to have my account reviewed by Wells FARGO and to have all refunds that I am due credited to me. In addition perhaps there is some punitive damages that I am entitled too. I am seeking legal representation as I had been trying to advise your agency of this for 2 years now, only for someone who is financially prepared for legal fees to raise the same claim and have it adjudicated because they have the financial means. PLEASE ADVISE. 

In case your agency needs a reference to an article that articulates my exact concerns. please see the excerpt below ... 


In XX/XX/XXXX, U.S. District Court Judge XXXX issued a 90-page opinion in the case of XXXX v. Wells Fargo Bank finding that Wells Fargo manipulated its processing of customer debit card purchases by its California customers to maximize overdraft fees in violation of California state law. Instead of posting transaction chronologically, Wells Fargo deducted the largest charges first, drawing down available balances more rapidly and triggering a higher volume of overdraft fees. Judge XXXX ordered that Wells Fargo return to its customers approximately {$200.00} XXXX in restitution and enjoined the abusive accounting practices. 

Judge XXXX decision followed two and a half years of extended litigation that culminated in a two-week bench trial which ended in XX/XX/XXXX. The judgment against Wells Fargo constituted the 4th largest judgment in California in XXXX, and the largest judgment in a class action lawsuit. 

The case before Judge XXXX was brought on behalf of California Wells Fargo customers who, from XX/XX/XXXX to XX/XX/XXXX, incurred overdraft fees on debit card transactions as a result of the bank 's practice of sequencing transactions from highest to lowest. If you are a member of this Class, you do not need to take any action at this time to remain a member of the class. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation