Consumer complaint received 2016-04-02
Company: Rent Recover, LLC
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
No statement received regarding these charges. Company rented illegal apartment w/ illegally created bedroom not suited for a child. Advertised XXXX bedrooms but really was only XXXX legal bedrooms as a partition wall was constructed in a large room to appear as XXXX bedrooms. Company misrepresented themselves in order to get us to sign the lease and then reneged once we became tenants. Apartment was poorly painted and had low quality flooring that was coming up within a month of us living there. and we were told maintenance would come and corrected things we pointed out. These were never done. Misrepresentation included below. 
XXXX Parking spaces- we were given only XXXX and when we asked abt this we were told nothing could be done as other tenants in building lived there before us therefore they could not accommodate the need. 
new gas stove- the previous tenants lived in the unit for 20 years using the same stove..we were told a technician would come out to replace with new stove. this never happened instead they had an illegal worker come to clean the holes on the range XXXX some burned low or did not work. 
Fireplace-Fireplace was inoperable and unit central air needed constant maintenance. The gas company sent a technician out at our request and the technician sited housing code violations with faulty connectors and deemed the unit unsafe. 
XXXX XXXX The leased called for monthly fumigation..we assumed this was courtesy for us..turns out the entire building had an ongoing roach infestation. The very week we moved in roaches appeared. A neighbor alerted us to this issue and stated the tenants that lived there before us caused this infestation and advised us to XXXX the unit regularly as the landlord would not send fumigator monthly. This turned out to be very true. the fumigator came once. We did pest control on our own expense and upon moving out we lost over {$4000.00} in personal property because of the roaches.We lost all of our wood furniture ( XXXX beds frames/XXXX dinning room set/XXXX entertainment unit and XXXX dressers drawers ) due to roaches living in the crevices and internal components. These item were fairly new and had to be disposed of for fair of transporting these roaches. XXXX is a rouge property management that disregards Fair housing Laws and tenants rights. They entered premises while XXXX minor was at home to do a walk-through with their client. No notice given. We fell behind in rent due to loss of primary income and was planning to move to a more affordable unit elsewhere and planned to make payment on months owed. However after all the lost and damage sustained we will be seeking civil action if a fair resolution is n't met. We agreed to be out by a certain date and was given a specific time too come back and remove our belongings. We complied by moving out on day specified ..however XXXX proceeded to work on apartment with all our belongings still inside. Workers where painting and had dragged our property all over ... rummaged through private personal information and exposed our newborn child 's property to harmful chemicals ( sleep bassinet/ clothes/ hygiene items bedding all had paint dusk particles and these workers are not professional in proper sanitary attire ( looked more like a family that does maintenance/odd jobs for low pay ). They did not bother to take precautionary measures seeing that a newborn baby can be affected by these toxins .We felt violated and completely helpless with no recourse of action. 


I am asking for this collection to be removed from all credit reports ( joint party also ) and for these charges to be itemized as we have yet to see any bill and they amt they claim we owe is outrageous..We also want for them to acknowledge they should be held liable for our losses and come to a common agreement and follow through as we will be ready to file suit

Company response to consumer: Untimely response