Consumer complaint received 2022-09-21
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I made two ( 2 ) XXXX XXXX  ( XXXX ) dollar payments on or around XXXX XX/XX/XXXX. The XXXX billing system acknowledged my ACH authorizations. One was returned, and the other was posted on XXXX XX/XX/XXXX. I received a notification from the XXXX billing system that the ACH authorization for XXXX was returned NSF on XXXX around XXXX XX/XX/XXXX. Nevertheless, my financial services company, XXXX, notified me that an ACH withdrawl had taken place on or around XXXX XX/XX/XXXX for XXXX XXXX ( XXXX ) dollars. This implies the ACH authorization for the other sub-account, XXXX was successful. With a monthly payment on XXXX of approximately XXXX ( XXXX ) dollars, the XXXX XXXX ( XXXX ) dollar payment covered at least two ( 2 ) months of payments. Because the account was due on the XXXX  ( XXXX th ) day of each month, that left the account delinquency status XXXX  ( XXXX ) days past-due as of XXXX XX/XX/XXXX. On XXXX XX/XX/XXXX I requested a disaster forbearance to be applied to both XXXX and XXXX. It was granted on or around XXXX XX/XX/XXXX. According to a XXXX XXXX letter dated XXXX XX/XX/XXXX, forbearance were retroactively applied for each sub-account for XXXX XXXX XXXX  ) consecutive months beginning from the time the loans entered repayment. However, XXXX was given an initial forbearance date of XXXX XX/XX/XXXX, while XXXX was given an initial forbearance date of XXXX XX/XX/XXXX. The XXXX sub-account allegedly exited the disaster forbearance on XXXX XX/XX/XXXX with a payment due on XXXX XX/XX/XXXX. The XXXX sub-account allegedly exited the disaster forbearance on XXXX XX/XX/XXXX with a payment due on XXXX XX/XX/XXXX. Both XXXX and XXXX were placed into a deferment between XXXX XX/XX/XXXX and XXXX XX/XX/XXXX. During that time I received no periodic statements. The loans exited the deferment on or around XXXX XX/XX/XXXX. Around that same time I began receiving notices that XXXX would enter default if I did not make at least XXXX ( XXXX ) monthly payment before the last day of XXXX, XXXX XX/XX/XXXX. The due date for that billing cycle was XXXX XX/XX/XXXX. The account entered default on XXXX XX/XX/XXXX and was charged-off. The account was marked as delinquent by more than XXXX XXXX ( XXXX ) days at the beginning of XX/XX/XXXX and was reported to the CRAs as such with a CO annotation. A notice regarding default was allegedly mailed to me around XXXX XX/XX/XXXX. The CO annotation has continued on my credit files for each successive month for the past XXXX ( XXXX ) months. On or around XXXX XX/XX/XXXX I was notified XXXX was being transferred to XXXX XXXX XXXX The transfer was complete on or around XXXX XX/XX/XXXX. However, XXXX XXXX continued to report payment status for XXXX through the end of XX/XX/XXXX. XXXX is supplying unverifiable and inaccurate/incomplete information to the CRAs which now persists in my credit files. They have made no attempts to correct the rrors and have instead verified inaccurate/incomplete/unverifiable information to the CRAs. The bottom line is that XXXX entered default because XXXX misapplied a payment. Since XXXX has repeatedly failed to rectify the isses with this account, I am asking the CO indicators be removed for the months beginning XX/XX/XXXX through XX/XX/XXXX, and subsequently that the account/tradeline for this account be deleted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief