Consumer complaint received 2020-02-11
Company: BBVA FINANCIAL CORPORATION
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am seeking help with this fraudulent account that BBVA,  formally known as Compass Bank, was not able to properly assist with. I was literally told by XXXX XXXX that this account was denied as fraud since I know who the person is who opened this card. This is absolutely insane! And what is even more insane is this company is STILL talking to him! Apparently, XXXX XXXX asked my wife if I was still in XXXX and I have never in my life ever been to XXXX. But apparently, this company keeps calling the fraudulent person who opened an account under my name. I have attempted to get this escalated to the compliance department with XXXX XXXX and I have not heard back yet. 

I am extremely frustrated with this company as this fraudulent account was not handled properly. There is a line of credit with Compass Bank that is reporting as a charge-off account with a balance of {$19000.00}. This account has been opened since 2001 and I NEVER authorized for ANY account to be opened with your company. I went to get a new car and was not approved as they stated there was a charge-off on my credit report. I told them that was impossible, as I do not have ANY negative accounts reporting. He showed me and sure enough, this account was reporting. I told him that was not my account and he stated I had to go through many steps to get this removed. I am willing to do whatever it takes to get this account removed, as this does not belong to me. How did this company even allow someone to open an account under my name without proper documentation? I have included police reports, proof of my utility bill that I have been living at this home for more than 20 years, and my credit report to Compass Bank. I explained to Compass Bank I knew who opened this account and since I know who did it, they denied my request which makes absolute no sense. But I am not going to be responsible for this credit hit since I did not open the account! Also, this company is STILL in contact with him when I told your company that is NOT me who you are calling! 
I own several businesses and I have more than enough money. I would never open a line of credit with Compass Bank as I do not need to. I havent spent one  penny on this card and now im being penalized for it!! I want to prosecute the person who opened this account but the bank is not taking this seriously! This company is breaking the FCRA by making me responsible for something I am not responsible for! I have sent proof of fraud and police reports to the XXXX XXXX XXXX, Federal Trade Commission, and Financial Protection Bureau. This is very damaging to my life and if this bank does not act accordingly, I will sue for damages. It amazes me how the person who opened the card is living stress free while my life is being damaged. 
I am writing this letter to respectfully ask that this fraudulent account be removed. THIS ACCOUNT DOES NOT BELONG TO ME AND IT NEEDS TO REMOVED UNDER MY NAME! 
Thank you.

Company response to consumer: Closed with explanation