Consumer complaint received 2023-02-11
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
WHERE IS MY DIRECT DEPOSITED SALARY of {$2900.00} TODAY, Friday, XXXX? 
Today, I did not receive my direct deposit in my Chase checking account ending on XXXX, even though my school district XXXX XXXX XXXX HAS ISSUED A PAYCHECK which indicates that my net distribution was deposited in my checking account number, ending on XXXX for the amount of XXXX. 
I have had a previous check/salary direct deposited by XXXX to my checking account on XX/XX/2023. I called customer service at Chase at XXXX at XXXX p.m to inquire about the status of my salary. I spoke with an agent, who represented himself 'CK ', AND WHO REFUSED TO PROVIDE ME WITH HIS CHASE EMPLOYEE ID, OR LAST NAME. " XXXX '' agent told me there are no money deposited into my checking account XXXX, and that XXXX has to contact the " MERCHANT ''. I ASKED WHO IS THE MERCHANT? XXXX ' DID NOT KNOW WHO! At the end, " XXXX '' stated that he has to transfer me to the supervisor, and mentioned that the MERCHANT IS XXXX PUBLIC SCHOOLS. Then I spoke with the SUPERVISOR who represented as " XXXX ''. XXXX stated that XXXX is not allowed to tell me his last name, and that is fine XXXX to be called only XXXX. XXXX stated he is not allowed to tell me his Employee ID number. XXXX checked on my direct deposit, and stated she does not see any transaction. I asked XXXX to provide with the " MERCHANT PHONE NUMBER '', and I asked XXXX if this is XXXX XXXX XXXX. XXXX gave me the phone number XXXX and stated, after I specifically asked her, XXXXTHIS IS THE MERCHANT XXXX XXXX!!! ". 
AFTER XXXX MINUTES on the phone with Chase customer Service Department, I called XXXX, thinking this is a number of XXXX XXXX. I was shocked to hear that this is the Chase Bank number ( in XXXX, FL ). I spoke with XXXX from " XXXX XXXX action '' at XXXX p.m. who asked me for my Chase checking account number in order to help me. Needless to say, XXXX did not help me, could not look my account number and became very nervous when I told him I am filing a complaint against Chase with CFPB. I ASKED XXXX " WHY CHASE CUSTOMER AGENTS ARE PASSING ME on the phone AS A BALL, FROM DEPARTMENT TO DEPARTMENT? WHY NO-ONE IS INVESTIGATING TO SEE IF MY EMPLOYER DID NOT SEND THE MONEY, OR SOMEONE FROM CHASE HAS STOLLEN MY SALARY, IN SOME WAY? 
I found all of the above very disturbing, disrespectful, disregarding and negligent! 
When a customer complaints of missing her hard-worked two weeks salary of {$2900.00}, it is the responsibility of all Chase agents to investigate what is going on, and file a complaint on the behalf of their client. 
Therefore, the aforementioned Chase Bank agents clearly lack the skills and knowledge- on the opposite, I wonder why do they work there if they did not know what to do in my case. How could I trust Chase Bank which records does not have any update or ways to trace if my employer has sent my salary. Or IF ANYONE FROM CHASE HAS DIRECTED MY SALARY SOMEWHERE ELSE! " We do not see the deposit '' - is the answer of the Chase customer service agents. SO... .investigate!... WHERE IS MY SALARY?

Company response to consumer: Closed with explanation