Consumer complaint received 2017-05-29
Company: WELLS FARGO & COMPANY
State: UT
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
PLEASE PUT A COPY OF THIS EMAIL IN  CEO, WELLS FARGO ,  XXXX   XXXX   XXXX   reading  file : Dear   XXXX   XXXX   : Maybe you would like to explain to me why your in " VIOLATION '' of not issuing my " ESCROW CHECK '' for  XXXX  under the provisions of  12 CFR 1024.17 (  b ).   If the escrow account analysis discloses a surplus, the servicer shall, within 30 days from the date of the analysis, refund the surplus to the borrower if the surplus is greater than or equal to {$50.00}. If the surplus is less than {$50.00}, the servicer may refund such amount to the borrower or credit such amount against the next years escrow payments. These provisions apply as long as the borrowers mortgage payment is current at the time of the escrow account analysis.  <P/> I have talk to your mortgage company at least three times on this and they assured me the check was cut on   XXXX   XXXX  , 2 017    and mailed to  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX , UT  XXXX . Well guess what it has never arrived, so therefore I WOULD HIGHLY RECOMMEND   XXXX   XXXX   A STOP PAYMENT ON THE FIRST CHECK ISSUED AND ANOTHER CHECK BE SENT OVERNIGHT MAIL TO THE ADDRESS AS INDICATED.  <P/> Know if I were late on my mortgage payment the shoe be on a different foot, because your staff would call without hestitation, where is the payment, but being it on your side of the house, there will probably be a 1000 excuses as to why it has n't arrived. We do receive mail on a regular basis at my address so let 's rule out the mail excuse.  <P/> This is just another example of  WELLS FARGO  NOT PUTTING THE CUSTOMER FIRST.  <P/> Just for your information a complaint has been filed with the  Consumer Protection Bureau  for not ensuring that my check arrived within 30 days of closing and paying off this mortgage, Being you are the  CEO of Wells Fargo , I want you to DIRECT THE MORTGAGE DIVISION TO TAKE AND PUT THE  XXXX  INTO MY  WELLS FARGO C HECKING ACCT as an exception to policy because we both know " YOU '' can do that if directed   XXXX   XXXX   XXXX . Of couse we also know there is a  1000 excu ses as to why not. Or you can have your local office in  XXXX   XXXX   XXXX  print the check and I will pick it up, of couse I am sure your staff will fine  a 1000  excuses on that request also.  <P/> I had better receive the check by no later than " THURSDAY ''   XX/XX/XXXX   or I will request a Congressional Inquiry as to why your staff ca n't comply with the provisions of  12 CFR 1024.17  ( b ) or whose in box is that check laying in and has not been dispatched yet?  <P/> If your staff calls me they are going to have to leave a message, because where I work I ca n't take a cell phone in the building. Also I am an hour behind Iowa in time, we are o n Mountain Time, vs Central.  I close on the refinance on   X/XX/2017 .   <P/> I look forward to an expeditious reply.  <P/><P/><P/> Very respectfully,  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX , UT  XXXX   XXXX  Cc  : Consumer Protection Bureau

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation