Consumer complaint received 2022-04-28
Company: Selene Holdings LLC
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I am reporting Selene Finance for predatory lending with excessively high interest rates and fees without regard to the borrows ability to repay the loan. The abusive and illegal interest only XXXX negative amortization loan, a type of ALT-A loan with balloon payment due in XXXX for {$520000.00} was originated XXXX XXXX by XXXX XXXX XXXX , stripping me of equity for 15 years. These types of loans were banned and illegal XXXX I want this loan rescission due to Frustration and fraudulent inducement of the loans in XXXX, continues wrong was done to me all these years ( stripping of the equity ) now in XXXX loan balance is higher 15 years later and I still have 15 years to go till XXXX, they want XXXX XXXX for {$500.00} ( k ) investment. 

We have to go back 15 years to see when and how the abuse loans were issued only to me, and I had no ability to repay the loans or understand true meaning of the loan 's terms and conditions. My husband then XXXX XXXX and I was pregnant with my first child applied together for the loans, my credit was XXXX and I was working in the mall as sales person making less than XXXX ( k ) and my husband is an attorney, making all the income, we supposed to have it jointly, XXXX XXXX interspousal transfer from XXXX to meXXXX signed docs at home, XX/XX/XXXX instruction to pay commission with only my signature, XX/XX/XXXX deed was recorded for the 1 st loan, but on same day XX/XX/XXXX I have 2 loans! ( the 1 st loan has the same escrow as a 2nd Heloc loan, " piggyback " loan for {$130000.00} serviced by XXXX XXXX  now, XXXX XXXX transferred the 1st loan to Selene Finance because it's part of the predators new scheme Predatory lenders evolve with years, they pretend they did not received modification paperwork / by false pretenses and lying that is not there, paperwork gets outdated and cycle starts again and after a while they transfer and other lender where the lender said paperwork got misplaced from the transfer they ask for resubmission and this continues the same pattern, IT HAS BEEN SINCE XXXX to XXXX I CANT SUBMIT PAPERWORK FOR 7 YEARS ) is set up almost ensuring that I, the borrower, will default so lender can foreclose on the proper. XXXXXXXX XXXX XXXXXXXX transferred my loans to XXXX XXXX in XXXX, they failed process the fully received loan modification paperwork just like Selene Finance did. The predatory lenders are maximizing profits by prolonging the time, then they do non judicial foreclosure blaming the borrower for default but in reality, they are avoiding the dual tracking law. 
I had 3 events that reduced my income alimony ended XXXX, covid 19 couldn't work due to national disaster and XX/XX/XXXX kids ' child support got smaller, I sued the XXXX XXXX and XXXX bank from XXXX, we lost on negligence issue case XXXX ; XXXX even with 2 attorneys mine and their ONE YEAR I WASNOT ABLE TO SUBMIT MY PAPERWORK FOR SUBMISSION. 
Lenders used the attorney XXXX XXXX who is not licensed in CA, ( he is licensed in Pennsylvania, Ohio etc. He was " main " attorney for 1 year till court date of course Only lenders get to break the law and get away that long! 
I submitted complaint to CFPB XXXX XXXX # XXXX, nothing was done, XXXX bank said I didn't need modification because I was current, but they didn't check my ability to pay and their abusive terms just like Selene Finance . I have proof with dates and people and certified mail, I have been typing 3 hours now, its really hard to transcribe the abuse from them, I send the QWR and their response was mail to another address, Their security is so good I can not get into the encrypted messages I have been receiving due to their mistake putting dot in the end of the com. 
When XXXX XXXX transferred the loan Selene Finance did not receive the full package of my mod paperwork send by certhiid mail XXXX XXXX and XX/XX/XXXX, I resend certified mail the entire package to Selene tracking XXXX signature received by XXXX XXXX XXXX XXXX XXXX XXXX. It is never one person of the single point of contact, I had hundreds over the years. My credit got worse because they report me late and I cant refinance anywhere else. After forbearance I keep sending XXXX pages each time ( in the end of the year full copy because they always say something expired if I send per what they ask, or ask about the form they didn't ask from a beginning, how can you provide what I don't know it was never asked? And paperwork suppose to be less and able to help people per government instructions after forbearance was over in XXXX.My entire contract depends on the terms of the original loan which is cruel. also insurance build in there, I cant get my own, for years I was paying DOUBLE on this loan due to lenders representatives misrepresentation.. 
From XXXX XXXX XXXX XXXX I have been working with Free Modification Services that have 5.5-star rating with XXXX XXXX and it's been 4 months that Selene Finance keep saying they are missing and incomplete paperwork. At this point I want this nightmare to stop it has been fruitless 7 years with attorneys and other people helping me, the issue that Lenders are greedy and predators. There is Care Act but who cares and enforce it?

Company response to consumer: Closed with explanation