Consumer complaint received 2015-10-12
Company: CITIBANK, N.A.
State: OH
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
XXXX XXXX XXXX XXXX XXXX Ohio XXXX XXXX letter Date ; XXXX XXXX, 2015 Dispute number ; XXXX XXXX ; Date ; XXXX XXXX, 2015 I purchased a ; XXXX TV along with a wall mount on ; XXXX/XXXX/15 for my church ( XXXX ) for {$790.00} ( tax exempt ). I returned it XXXX/XXXX/15 and I also returned the wall mount and what I believed was the cancelation of the TV purchase by, XXXX XXXX at customer service desk. She said it was all taken care of, I also called and cancelled the delivery. 

But on XXXX XXXX ; It was supposedly delivered at our church, XXXX, XXXX XXXX XXXX XXXX XXXX Ohio XXXX. I spoke to your delivery man when he called me at ; XXXX XXXX to confirm, and I told him that the order was cancelled. 

I was not aware of any problems until I received my next month 's bill. I did not take delivery of that TV, I did not receive that TV, I went back into your store and they gave me a copy of a signed delivery paper ; this is not my signature. 

Again, I did not receive this television, no one else is authorized to sign for our church but my dad. ( XXXX ) This TV was supposed to be delivered to a church ; the delivery people did not put that Television inside of the church. We have an alarm system and according to ; XXXX XXXX XXXX ; there was no entry or exit in their log at the time they so called delivered TV. 

Who was your delivery driver that made the delivery? What did the person signing for the TV look like? 

The signature on the delivery receipt is not my signature. ( enclosed, is my signature and the signature of whoever supposedly signed for the delivery of the TV ). 

Apparently their delivery policy is, anyone over XXXX can take delivery and they do not have to put a {$800.00} TV inside of building, why did n't the delivery people verify who took delivery by asking for a valid ID or for the purchase receipt? 

What was the number on their caller ID that came up when the delivery was supposedly rescheduled three times? I never rescheduled a delivery. Why would I reschedule if I had cancelled the order? 

If this was purchased on the XXXX of XXXX, why was it so called delivered on XXXX XXXX? 

I thought all necessary actions to cancel that order was taken, we Did not get this Television. I called Best Buy, we followed all of their investigative procedures, but they still insist that the delivery people delivered the TV to us. 

We submitted a XXXX police report on, XXXX/XXXX/15 ; XXXX # XXXX XXXX after the lady at your customer service at Best Buy told me initially not to file. ( enclosed ) Because we believe a Best Buy employee stole this TV and yet Best Buy continues to bill us and charge interest for a TV that we do not have. 

In their investigation, no one came to the church or to our houses to see if we had that TV, as a matter of fact no one even called us. 

We have received absolutely no good response from Best Buy, from the corporate office nor from their legal people, they would n't even compare the signatures, which would prove, we did not sign for that Television. 

We have been trying for six XXXX 6 XXXX months to prove to Best Buy that we did not receive this TV, yet we keep getting billed for it. We continue to pay for a TV that we do not have and they act like it is no concern to them. 

We have contacted, the Better Business bureau, the attorney General 's office and the XXXX police. 

They ( XXXX XXXX XXXX XXXX sent another letter dated XXXX XXXX saying the matter is closed and as long as we are being billed and do not have TV, the matter is not closed. 

Thank you

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation