Consumer complaint received 2017-05-04
Company: BB&T CORPORATION
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Sometime in  XXXX  I had a water main burst on my property, which caused my crawl space to flood. This caused quite a bit of damages, which my homeowner 's insurance refused to cover. I had several companies give me quotes for repairs, and settled on  XXXX   XXXX   XXXX  because they were the only ones who offered a payment plan.     I first had my load processed with  XXXX   XXXX , and my payments started on  XXXX  of  XXXX . The interest rate was something ridiculous, ner 18 %. I paid a large lump sum payment on my first payment, and my plan was to refinance the loan with another company for a lower rate. This large payment essential paid my account forwa rd 2-3 years as we ll. The first problem arises on m y CBR, sh owing a debt of ove r 20k, whic h is incorrect. My loan was only for  XXXX . I have attached a document with a screenshot of this information. I have filed a complaint on this with the CO Attorney General on this matter.     Aft er 4-5  months,  XXXX  transferred or sold this loan to  BB & T, w ho claim I mis sed 3 pay ments, and then charged off my loan. I have attached a second document showing this on my CBR as well. Loans I thought were only to c/o a fter 180 days  of delinquency? This loan only show s 3 m issed payments, which I do not believe were missed as the lump sum payment I made in the beginning should have still covered the period when the loan charged off. Showing  XXXX  of  XXXX .     I have been trying to get this issue resolved for almo st 2 yea rs. I have n't received a bill in near ly 3 ye ars, and in the past it had been nearly impossible for representatives f or BB & T t o locate my acct when I called in etc. In the time since the loan charged off I finally received a few phone calls, and set up a payment plan with the company ; however after months of being on the plan I received a letter stating, they can no longer auto debit my acct. I tried to contact the company and had the same issues locating my acct. Until recently I have n't heard from  BB & T  until recently I began getting calls again, and the loan is showing delinquent on my  CBR a gain. The loan has not been sold to a  3rd party , its still w ith BB & T an d when I spoke with a supervisor they said there was nothing on my account in regards to the payment plan I had been on for months.     I think this is wrong, and I need someone to help me with this issue. As I said earlier I have been trying to rectify this for quite some time, I have n't received a bill in ne arly 3 y ears, and never received a final demand letter etc. As you look into this I think you will find some wrong doing or negligence on  BB &  Ts part, along with incorrect  CBR  reporting. Any help or advice would be much appreciated. On the attachments I have provided you can see the incorrect balance reporting ( difference between  XXXX  amount an d BB & T )  and where it shows I only missed  3 p ayments, then the loan C/O.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation