Consumer complaint received 2016-10-19
Company: WELLS FARGO & COMPANY
State: MD
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I have 2 Issues unresolved from this institution, please help : 1 ) I have a claim opened against XXXX that needs to be resolved if not already. I returned the computer via XXXX, marked refused/return to sender I have a claim opened against XXXX that needs to be resolved if not already. I returned the computer via fedex, marked refused/return to sender. I came home to the computer being left outside my apartment and it was after hours. I took it to the nearest fedex store location at : XXXX XXXX XXXX XXXX XXXX, MD XXXX. This was dropped off on Friday XXXX/XXXX/2016 with an older female employee at around XXXX XXXX. It was advised it would be secured, the item remained unopened, but there was no receipt they could provide. I was advised the next pickup would be XXXX/XXXX/2016 from the lady working. I even called back to confirm at their phone number of : XXXX. I called fedex corporate and advised them of the above. I was told it should be the same original tracking number since marked refused/returned to sender. I opened a case with fedex to investigate, this case # is : XXXX. The fedex tracking number that should coincide is the original XXXX # XXXX. The XXXX order number was : Order # XXXX. The amount was : {$400.00}. The original wells fargo claim relating to this was : XXXX. The new wells fargo claim number I was advised is : XXXX. This same complaint is being sent to the fedex store location, fedex, wells fargo and walmart.com. Please give status update in writing as to the status of this refused package and refunds/claims. Thank you. 

2 ) This is an entirely new complaint relating to a representative in your department who was very rude and refuses to handle my account. She got very defensive when I asked for her name and made her repeat it, stating " I am an XXXX too ''. I replied ; " then quit putting up walls and giving me third world treatment. '' She refused to hear my needs. She was very angry, vindictive in the call. Please pull and record. All she tried to do was argue and transfer me off to another department. She has no place in banking, or handling money, lets get her out of here. I received an inbound call on my cell phone of : XXXX from XXXX. The call was just now, today XXXX/XXXX/2016 at XXXX XXXX and lasted for XXXX mins before you representative disconnected in a hasty fake transfer. She refused to give me information about the XXXX complaint, she refused to listen to my needs, she refused to provide information, she refused to assist in anyway. I used to work with Wells Fargo and this is unacceptable. I told her this and she doubled down with her attitude. Have your quality team coach her and get her out of this industry. I want noted to the account of this treatment and a response. If her behavior and this issue isnt sent I will pursue further legal actions. I have XXXX and this helps with my learning XXXX. What I want from wells fargo is a response in writing that addresses the above. I also want a letter response from Wells Fargo listing each and every claim I have opened. The letter is to include the following : 1 ) Date claim opened. 2 ) Company the claim was opened with. 3 ) The claim amount. 4 ) The status of each and when opened/closed. Please provide this to me in letter format. Please also send this information to the appropriate departments internally. This is/was my clear request on today 's call. Please provide me that letter answering the above after forwarding to the correct departments. 

*Please send the above to the company, as I have tried other steps with no remedy. Please also send a copy of this entire complaint and all future responses relating to the physical address on file through conventional mailings. Having a hard copy of this information to read in print is my clear request, as it greatly XXXX in my XXXX.

Company response to consumer: Closed with explanation