BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-01-21
Company: GreenSky, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I opened an account with Green Sky Lending on XX/XX/2018. This is showing on my credit report as XXXX XXXX, XXXX XXXX XXXX XXXX XXXX GA XXXX. Phone ( XXXX ) XXXX. This account was for the purchase/financing of a XXXX XXXX manufactured & distributed by XXXX. XXXX had promised to provide a monthly participation stipen for opting into a case study for how the water helped with health ailments. In the end, the XXXX case study & XXXX XXXX was a complete scam. I reached out to the lender Green Sky to help with the situation as they had partnered with XXXX. You can find many articles addressing lawsuits against XXXX, including a Green Sky suing them for fraud. I asked Green Sky multiple times to help with this burdensome monthly payment. Green Sky told me to go ahead & hold off on making payments as they had opened & investigated a potential fraud case for loan. Unfortunately, Green Sky did not find evidence of fraud to assist with the loan balance. I only asked for assistance because they were dealing with thousands of customers experiencing the same issues. While this investigation was ongoing, Green Sky was reporting to my credit delinquencies. These late payments added up over time. I eventually paid the balance in full. I asked Green Sky to delete the account from my credit as a sign of good faith & payment in full given the circumstances. Green Sky stated they would report the account as paid in full, but could not delete the account from my credit. The late payments have hurt my score & will continue to reflect negatively. I do not feel this is fair since a good amount of the time was Green Sky investigating the allegations on my account. Again, I have paid the balance in full & I am just looking to repair my credit by removing the account. It is the least I can ask for given the nature of the fraud. Thank you & I look forward to hearing from you.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-02-19
Company: Midwest Recovery Systems
State: TN
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
On XX/XX/XXXX I filed a complaint against Midwest Recovery systems. They advised that they could not verify the debt and stated that they sent letters to all the credit bureaus on XX/XX/XXXX to remove the information. The company also advised that it would take 30 days from that day. Well today is XX/XX/XXXX. It has been more than 101 days and this information is still located on my XXXX   Credit Report. Can you please remove this inaccurate information. I have called several times with no help.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-02-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Transunion is in violation of 15 USC 1681 by furnishing my consumer report without permissible purposes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-25
Company: Freedom Mortgage Company
State: SC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XX/XX/XXXX I submitted principal payments on my mortgage due to the sale of my prior residence which reduced the balance to less than 78 % LTV ; based on the original value of the home. The home had been purchased in XX/XX/XXXX. Based on the rules established in the Homeowners Protection Act, I believe that should have automatically relieved me of my PMI obligation. ( As of XX/XX/XXXX, my LTV is around 50 %. ) I believed this would be released automatically, based on the regulation. However as weeks went on and my regular payment amount was not adjusted, I gave them a call. They said to email ; which I promptly did. The response to the email came via mail ; when they informed me that they would not be removing the PMI without a new evaluation being completed ; which I would have to pay for. 

I spoke to them again about this on the phone in the month of XXXX and I was advised that it is standard to have to pay PMI for 2 years regardless of the LTV but I do not understand why. That doesn't seem right. 

Am I missing something in the regulation? As far as I can tell it should have been removed way back in XXXX. I am currently working on refinancing the debt, in part to take care of the issue, however, in the meantime, this is causing me financial harm as I have currently now paid the PMI for 3 months when I don't believe it was needed. Depending on how long the refinance takes to process through, it will be close to, if not over {$200.00} out of my pocket for a loan where there is no increased risk to the Bank. I've never missed a payment and it's at 50 % LTV.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-20
Company: TD BANK US HOLDING COMPANY
State: PA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
A Target credit card account was opened in my name using my address and ss #. the phone # and driver 's license number were not mine. there was a charge for {$82.00} made on the account. I reported the fraudulent account to the Target credit dept. and they closed the account..

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-01-20
Company: Complete Credit Solutions, Inc.
State: MA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Hello COMPLETE CREDIT SOLUTION ; XXXX XXXX XXXX ; How are you happy new year to you and the family! I need your help here! 

I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity. 

You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the XXXX XXXX XXXX and XXXX XXXX XXXX for code of ethics violations.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-07-25
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Equifax has been contacted for the past several months by myself as well as XXXX XXXX to remove XXXX hard inquiries from my Credit report. Attached are letters from XXXX stating this. I have contacted Equifax and disputed these same inquiries 3 times myself all to their denying them. The other two agencies have removed them but for some reason Equifax is deciding to be difficult.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-25
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I have a fraudulent account from XXXX XXXX  reporting on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-10-21
Company: CNG FINANCIAL CORPORATION
State: VA
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Charged fees or interest you didn't expect

Complaint:
On XX/XX/19 I walked into allied cash Advance to resolve a charge to my account that I felt wasnt valid. I paid my account off the month prior and thought that was it. I asked the girl to cancel the account, she stated I would have to come in and sign some paperwork to close the account, a couple days passed and I started getting phone calls from them saying I had a payment due, I informed the girl on the phone that I already paid my account in full and she said ok just come in and sign these papers to close the account a few days later I get a call from Collectios saying I owe them XXXX $ from allied cash Advance, keep in mind Ive been stuck in a loop of paying off and getting back for over a year so I definitely have given this company there money back ten times over now they want me to pay a fee and my account was paid in full because they cant close the account unless Im physically there, its a SCAM knowing most people wont  come back to close the account not knowing there going to be charged, I cant believe someone approved of this, its predatory lending at its best, I can understand someone who didnt pay there account but I got chargerd XXXX $ for having a XXXX balance, this is crazy! The company should be shut down, and they charged the XXXX $ without my approval, how much more illegal can they get, shut them down for good

Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-20
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX, I sent a letter to Transunion disputing an account that does not belong to me. In the same letter, I asked Transunion to include information about the investigation, including the contact information of the data furnisher of the inaccurate information. 

On XX/XX/XXXX, Transunion sent a response stating they concluded the investigation, and the information was verified as accurate. The letter also said it would include a " Summary '' regarding the steps conducted in the investigation. However, upon reviewing the letter, there is no summary at all. There is no summary of the steps of the investigation. There is no data furnisher. The only proof I received were the words " verified as accurate ''. 

It seems like Transunion did not conduct a proper investigation ; Or their investigation was unable to uncover any evidence to justify the disputed information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-05
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Because of the Pandemic most of my accounts in my report could not be Pais. I did try to address the accounts but they didn't seem to care or understand what was going on during this time. I have reached out to XXXX XXXX XXXX, XXXX and many other around XX/XX/2020. They took money from me and instead of using that money to go towards the balance they used it towards the interest.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-25
Company: Bull City Financial Solutions, Inc
State: NC
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I have a debt for {$560.00} on my credit report that was originally reported XX/XX/XXXX. After checking my report today, the {$560.00} is listed as a new debt with a new reporting date of XX/XX/XXXX. I received a letter from the company of a new debt for {$88.00} that would be added to my credit if not paid in 40 days. I was given a reference and invoice number to pay that debt. That debt was paid and not reported on my credit. I want the the {$560.00} debt removed from my credit as it appears this is a new debt and has affected my score. No where did it say I was paying on this debt for it to be reported as new activity. I have proof this is an old debt and proof of the new debt that was paid.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-02
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 USC 1681 Section 602 States I have the right to privacy. 

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 

15 USC 1666B : A creditor may not treat a payment on a credit card account under and open end consumer credit card plan as late for any purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-04-23
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
XX/XX/XXXX, I sent to your company a notarized affidavit and a police report stating that there was identity theft. Although it was removed when they received the affidavit, it is currently on my credit report. 

I am requesting that the bankruptcy be removed permanently. The affidavit was notarized on XX/XX/XXXX and the XX/XX/XXXX. 

Complaints were filed XXXX and XX/XX/XXXX. This is not a duplicate complaint. 
Originally, it was reported on my Experian account. I researched to XXXX XXXX and I filed a complaint against them. XXXX XXXX got it from XXXX XXXX XXXX. This erroneous Bankruptcy is on my Experian Credit file, not XXXX 

On XX/XX/XXXX XXXX XXXX  supplied the information to XXXX The XXXX is on Experian.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-25
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is in response to case # XXXX filed XX/XX/19. I did call XXXX @ XXXX XXXX XXXX XXXX XXXX ext. # XXXX on XX/XX/19 to dispute her response to my above case number. As of this date, XX/XX/19 she hasn't responded to my call. Everything that was submitted by her to you is fabricated. 
I have never, ever received a single one of these paper bills that are listed by her on behalf of Capital One Credit Card while my card was open and in use. I was sent many of the said paper bills after I was refused a second time to receive paper billing per my request then closed my account and continued paying well over the minimum due amount on time monthly for two years while the owed amount continued to escalate. I stand by my original complaint and I am owed reimbursement from Capital One Credit Card.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-02
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I was offered a Covid-19 based forbearance and then later loan modification by my my mortgage servicer XXXX XXXX XXXX 

During the trial period XXXX XXXX sold/transferred my loan to XXXXXXXX XXXX  XXXX XXXX XXXX XXXX  XXXX. 

XXXX XXXX XXXX. accepted my trial loan payments and I was able to get a loan modification. 

During this time I made all of my loan payments on time and even 3 months in advance of when they were due per XXXX XXXX XXXX monthly statements. 

Part of the promise made by XXXX XXXX was that once the trial period ends and provided that the loan payments are all made in a timely manner no negative credit reporting would be made to the credit bureaus and any negative reporting would be removed. 

After the trial period was completed and loan modification was entered into on a permanent basis. XXXXXXXX XXXX  XXXX went ahead and provided false negative information to the credit bureaus. 

When I asked them to remove this information they told me they would not even though this is in violation of my agreement. To this day they refuse to correct this information even though they can not proffer any information regarding any delinquencies on my loan.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-25
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$10000.00}.

I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) I am writing to request the method of verification for dispute initiated on XX/XX/XXXX and the subsequent response received on XX/XX/XXXX enclosed with this letter.

In accordance with FCRA, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed.

I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action. 
-- OPEN ACCOUNT -- 1. XXXX XXXX XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a credit limit of {$10000.00} -This is not my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-26
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. Regardless of the multiple written requests, the unverified accounts listed below are still reporting on my credit report in violation of federal law. The Equifax Credit Bureau failed to comply with the Fair Credit Reporting Act, 15 USC sections 1681i within the time declared by law and continued reporting of unconfirmed information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Please remove the following accounts completely from my Credit Reports : XXXX XXXX OF XXXX XXXX Balance : {$440.00} Collection XXXX XXXX Original Creditor : XXXX XXXX ) XXXX XXXX : {$630.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2018-05-31
Company: Synovus Bank
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Closing on a mortgage

Complaint:
Synovus Bank XXXX XXXX XXXX XXXX Florida XXXX ( XXXX ) XXXX The bank put a {$760000.00} mortgage on property that I own without my knowledge. I never signed any documents to grant them permission to place a mortgage on my property. The property address is XXXX XXXX XXXX XXXX Florida XXXX. The loan is in XXXX XXXX ( XXXX XXXX XXXX XXXX ). I have all of the supporting documents and can forward when needed. You can view the XXXX XXXX Florida Property Appraisers Office ( XXXXt ) owner XXXX XXXX XXXX

Company response to consumer: Closed with explanation