Consumer complaint received 2019-03-14
Company: CL Holdings LLC
State: MN
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
According to the debt collection agency, they state that this account is valid and I have repeatedly explained and even paid a portion of the debt agreed upon the amount back in XXXX, when they initially referred this debt as past due. I was told that during three weeks when I lived in XXXX XXXX, the " affiliated '' store for XXXX XXXX there, took my original cellular phone and sent it in for repairs as I was to have a local number there, and they were to fix the roaming charges and issues with my phone. Upon receiving my original phone back, they failed to mention that they did NOT in fact fix the roaming charges, nor my phone ( they just unplugged the roaming signal on my phone and returned it to me like it was fixed, I still got charged for the roaming charges and an additional " service contract '' that the representative stated was a release for temporary usage of a down-graded cellular phone till my original phone was returned ). So not only was I charged with my original contract monthly charge, plus the " supposedly fixed and deleted '' roaming charges, but also a whole other monthly contract with another company " supposedly affiliated '' with XXXX XXXX. They finally took away the " supposed '' other account, but it later was balled into the XXXX account that they keep trying to collect funds on. In XXXX, I moved to XXXX XXXX XXXX and got put on a family plan with my now husband, and in XXXX, I no longer had a phone or contract with XXXX XXXX due to a divorce from my ex-husband, whom charged and destroyed a cellular phone that was connected to that account, so between overcharged roaming/monthly fees, I also have an early disconnection of that cellular phone even though it was stated as destroyed in XXXX, the XXXX rep told us that the cost of the cellular phone was to be removed then, but has constantly been applied over and over again as a hidden fee for some charge that I know was not to be added to the contract. I've since been disputing this account several times over, and every time it comes back denied and the " disputed date '' is put in place for the " current balance due date '' making it appear as this account is current and not in fact over seven years old. I just want this account removed and my credit restored as this has been an ongoing fiasco that should have been resolved many, MANY years ago, but it is being reported as a delinquent charge-off on my credit history. I have argued and complained about my service and my monthly billing several times with XXXX XXXX, all the while they kept charging and OVER-CHARGING my account to appease their mistakes. After my divorce, I vowed to never again deal with XXXX XXXX or any companies " AFFILIATED '' with them for their uncontrollable addition of illegal and fraudulent charges to disguise the wrongful actions they have done to the customers and failure to fix or resolve the true issues at hand. All they cared about was getting paid for XXXX service, failing to be cooperative with their customers, and hiding wrongful charges as legitimate fees on the statements to COVER-UP the wrong doings they have done.

Company response to consumer: Closed with non-monetary relief