Consumer complaint received 2022-06-17
Company: TSC Accounts Receivable Solutions
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XXXX my Primary Physician 's office, of which I've been a patient for over XXXX years, XXXX XXXX XXXX, incorrectly charged my expired insurance for a doctor 's visit I paid for upfront ( with debit/cash. ) In other words, even though I paid for the visit at the Front Desk, before seeing the doctor, {$120.00} with my debit card ( because I no longer had insurance ) the person I SCHEDULED the appointment with over the phone had automatically clicked on my OLD insurance, so the bill came back unpaid, as I no longer had this insurance. When I got a a bill in the mail a few months later, took it with me to my next doctor 's visit. 

When I called to schedule this visit, the receptionist told me that I had an outstanding balance and that I would need to pay it before the appointment when I got there. I explained that I had paid upfront, and that the bill I got was because they 'double charged ' me by charging an old insurance I no longer had ( for several years. ) She looked it up in the system and saw my upfront payment of {$120.00} made with my debit card for that visit. She apologized, took the incorrect charge off, and I continued my doctor 's appointments, paying up front each time. 

However, in XX/XX/XXXX, I got a call from and a letter from TSC ACCOUNTS RECEIVABLE. I spoke with them over the phone, told them to contact XXXX XXXX, XXXX XXXX XXXX, so they could explain that they had made a mistake. They said that they would look into it. Several more times throughout XXXX, I got letters and calls. It is in my credit report. 

I have disputed this with XXXX and XXXX 5 times in the last XXXX XXXX years. Each time, the dispute results come in as " it comes back as, " XXXX investigated your dispute but the information was verified as accurate. '' or " XXXX investigated your dispute but the information was verified as accurate. '' Each time I get a notification or a call from TSC about this debt collection, I contact XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX, at which I am STILL a patient, to tell them the TSC is STILL stating I owe. And each time, XXXX XXXX XXXX assures me that there is NO RECORD of my account or a payment being in collections. XXXX XXXX XXXX says they will explain this to TSC, if they contact them, but that they show nothing about me owing anything outstanding or being in collections.

Therefore, TSC Accounts Receivable is NOT doing their part to look into it and my credit report is suffering BADLY. If XXXX XXXX XXXX is being dishonest or not taking the time to speak with them, that is equally bad. But I doubt this is the case, since you can NOT have a doctor 's visit there with an unpaid balance, and I visit this doctor XXXX times a year, for XXXX XXXX XXXX XXXX XXXX XXXX 

Please help me. TSC ACCOUNTS RECEIVABLE and this charge have been on my credit report for XXXX and XXXX XXXXXXXX years, my credit score is affected as this is over {$350.00}. 

Thank you!

Company response to consumer: Closed with explanation