Consumer complaint received 2022-08-01
Company: Coinbase, Inc.
State: AL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
In XXXX 2020, I recieve a message true XXXX XXXX. A person says that we share the same XXXX XXXX XXXX and she had some interesting new platform. At that point I was completely new in the investment world. I was verry sceptic, but decided to invest XXXX $ after that person was texting me for about XXXX weeks. This platform was called : XXXX. After a week of investing, I decided to withdraw my funds. This proces was verry quick and verry easy. So I did invest some more and again after a week I made a succesfull Withdrawal. I did this for about 8 times. At an certain point I start investing with XXXX $ and this went also verry well. Did again some succesfull withdrawals. I start investing with more and more money. at an certain point, I almost got all my savings in that company. I took up a few little bank loans to earn more. Every time, I had to buy XXXX and sent them to a wallet adres wich the company gave me. So I bought the XXXX using several diffrent exchanges. At a certain point, I got over XXXX $ in that company. I decided to make a withdrawal and then the story beginss... I recieve a mail that I had to pay XXXX worth of taxes. In the imaginantion that I would get my XXXX, I transfered the funds with a smile. But ... XXXX, I get an mail that I had to pay XXXX worth of commission fee. Again with that same imagination, I took a bank loan and payed that commission fee. But.. ; Agian I have to pay XXXX and annother XXXX. because I did not had that money, I tried negotiate with them. Without succes. I took annother bank loan and payed that fee. Again I recieve an email with annother fee to be payed. I start doubting and asked them how much fee 's there where to be payed. They guaranteed that this one was the last one. So again I transfered the funds. But... Again I get an mail to pay more, so we start arguiing true mail. I did some research into this thing and found out that it was probably a scam. I confronted them with my doubts and they got verry agressive. They told me that they where XXXX XXXX and that I treathend a official firm. They file this to the FBI and they would hunt my familly down and put them in prison. XXXX did I know that it was XXXX, but I was a bit worries. I blocked the mail from the company. Then I recieved an mail from the IRS office. I had to pay XXXX $ outstanding taxes or they would confiscate my house. Again I toook a bank loan and payed them. Every time I had to pay a fee or a cost to IRS office they declared that this was the last one. They threathend me several times, the mails did came from an XXXX account. The layout off the mails had none official layout. I confronted them several times with my doubts. On a certain point I had XXXX $ to buy food for a whole month. I started eating some paper to fill my stomach. My health was verry down, got verry sick, but had no money to go see a docktor. My familly lives in XXXX, so I could not ask them for help. I went to the federal Police and filed an complain. A few weeks later, they just told me that they could not do annything because they had no funds to investigate this mather. I stand multiple times on the edge from a bridge, because I did not know what to do. It was a verry XXXX time. 
The main excange wich I used XXXX Coinbase, so they are partly responsible. 
I start investigate into the responsibility of the excanges and found some interesting things. Since the excanges should have verified the reciever wallet due of the KYC regulations, they have a part responsibility. I hope that you're service would help me reover the last 2 years, so I could finaly repay the bank laons and start my life. 

Can you please help me?

Company response to consumer: Closed with explanation