Consumer complaint received 2015-06-12
Company: Caliber Home Loans, Inc.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker

Complaint:
Caliber Home Loans appears be trying to unlawfully switch loan modifications. They have continuously lied about third party organizations involvement, whilst not providing any proof stating their claims. Additionally, they have not complied with RESPA requests or any reasonable request from me to protect my home. 

XX/XX/XXXX I received a notice that Caliber Home Loans had obtained my mortgage from XXXX. 
I contacted Caliber and talked about my situation. The representative that I talked to recommended that I apply for a Loan Modification. I explained to him that I just spent a long time trying to obtain one unsuccessfully from XXXX but they assured me I would be approved after taking my financials. They took my financial information and told me they would assign a single point of contact, and that it would be finished within XXXX months. I went through a tireless game of sending the documents over and over, with little or no communication on their end. During the process they informed me that there was no need to make payments while the loan modification was in process. 

XX/XX/XXXX is the only time I was ever contacted by the person they designated as the single point of contact by Caliber during the entire Loan Modification process. I was never ever able to reach this person by phone or return the phone call. 

In XX/XX/XXXX I received a letter that my loan mod was in review. 
Shortly there after, I was denied my loan modification with the suggestion that I contact HUD, which I did immediately and was put in touch with XXXX and was offered financial assistance. Which I qualified for. 

Then on XXXX XXXX, Caliber sent me a short term loan modification agreement that needed to be signed and returned by XXXX XXXX in order for it to take effect. I had numerous questions regarding it because of many questionable discrepancies, only to be blocked from calling in their system. 
After not hearing from Caliber and not receiving any additional requested paperwork regarding the loan modification I finally was able to contact them and was told that everything was okay and still being processed and to go ahead and make my XXXX, XXXX payment as per the new loan modification. 

Caliber informed me that XXXX requested Caliber return the {$25000.00} they previously funded. I contacted ( XXXX ) and they told me that was not true and that everything was funded. Caliber lied, XXXX never requested their money be returned. 

on XX/XX/XXXX, after I made my first payment on my loan mod, I was then sent a different Loan Modification from Caliber. This document had many discrepancies and added about XXXX and a half times my loan balance for " unpaid interest '', which would be impossible given my payment history. I was also informed that the reason for the ridiculous level of interest was that I had n't made a mortgage payment in about a year, which was by their recommendations!!! 

Over the entire period, I experienced unbelievable anguish and continuous XXXX and XXXX because of the unethical and criminal business practices Caliber put me through. 
Caliber was telling me a story that led me to believe I could receive help to stay in my home, when they were planning on foreclosing on me from the beginning, or trying to modify my loan to the point of extreme profit on their end. They were making it impossible for me to make the home affordable, as you will find in the attached documents. There has never been a satisfactory explanation for this horror story.

Company response to consumer: Closed with explanation