Consumer complaint received 2022-06-14
Company: Coinbase, Inc.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Money was not available when promised

Complaint:
UPDATE TO XXXX PREVIOUS COMPLAINTS AGAINST COINBASE This is an update to XXXX previous complaints I filed against coinbase. See COMPLAINT ID XXXX THANKS for contacting them- all of a sudden they tried to fix the problem BUT just ended up STILL trying to make my access to my funds difficult by doing the following : 1 ) FIRST they said they could allow me to tranfer my coins to another database becaue I hadnt updated my address in their system This is crazy because I NEVER had problems tranfring before BUT I complied and updated my address. 

2 ) They told me AFTER I updated my address-which I did- that my funds would be available on XX/XX/XXXX after XXXX pm XXXX. 

3 ) FURTHER HINDRANCE Well when I went into their database to transfer my XXXX it kept telling me it FAILED for invalid wallet! Ironically- this is the SAME wallet I used to transfer XRP from coinbase OVER and OVER for the past several years and even on XX/XX/XXXX ( see screenshots attached ) XXXX ) On XX/XX/XXXX I sent Coinbase the following email : Dear Coinbase PLEASE : Verify the following as accurate : I attempted to send my last remaining XXXX from coinbase to a XXXX service I have sent to MANY times in the past! Its XXXX of the few ones that accept XXXX Your telephone customer service agent indicated that you will not allow me to send to the XXXX XXXX address below. This address is the same service I used to transfer XRP from coinbase over the years AND as recent as XX/XX/XXXX. Why all of a sudden I can not use this address? Her explanation made no sense. She said I nevr used this wallet address before- which is a lie- and EVEN SO- Are you saying that if I didnt use a specific address to send XXXX to in the past I can not use it now? Sounds like what she was saying but I want it in an email written explanation. 

COINBASE RETALIATION : In retaliation for filing complaints agains Coinbase with goverenment agencies, you first block me from my bank account. Then you tell me I need to update an address ( although I changed this address with you previously and sent ID after ID showing my XXXX  address, with Coinbase successfully verifying these addresses ) before withdrawing my last {$100.00} of XXXX when I transfered over {$6000.00} worth of XXXX with no issues XXXX weeks ago to this same XXXX database. 

I complied with your request and updated my physical address in your databse. 

NOW you are making my attempts FAIL to transfer my wallet from coinbase to a service I have used over and over to transfer XXXX from coinbase over the last few years- the ONLY service I used to transfer XXXX from coinbase up to XXXX weeks ago! 

This is plain and simple -- retaliation. 

You guys refuse to stop the games and messing with my account so I'm gon na have to continue to keep the authorites informed of what is going on. 

Please send me a detailed email explanation as to why you are not allowing me to send my XXXX to wallet address XXXX. 

Thank you

Company response to consumer: Closed with explanation