Consumer complaint received 2015-10-26
Company: Southern Management Systems Inc.
State: PA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
MY DAUGHTER ( XXXX XXXX ) AND I RENTED AND APARTMENT, XXXX XXXX XXXX. THE LEASE WAS FROM XX/XX/XXXX UNTIL XX/XX/XXXX WITH XXXX OTHER YOUNG LADIES XXXX STARTING COLLEGE AT XXXX XX/XX/XXXX. I CAN OBTAIN THE XXXX REPORT IF NEEDED. AFTER REPORTING THE THREATS TO THE POLICE. XXXX AND I REPORTED THE THREATS TO THE LEASING MANAGER XXXX XXXX ON XX/XX/XXXX. IN TALKING TO THE MANAGEMENT AT THE VIEW, WE FOUND OUT XXXX WAS MOVED TO THE APARTMENT DUE TO THREATS OF VIOLENCE IN HER PREVIOUS APARTMENT AT THE VIEW. XXXX XXXX ASSURED ME THAT HE WAS IN THE PROCESS OF MOVING XXXX OUT OF THE APARTMENT D/T NON PAYMENT OF RENT AND THAT SHE, VIOLATED POLICY BY ALLOWED HER FRIEND TO LIVE IN THE APARTMENT WITH HER WITHOUT BEING ON THE LEASE. XXXX WAS SO AFRAID TO BE ALONE IN THE APARTMENT WITH XXXX AND HER FRIEND. AT THIS POINT THE POLICE HAD BEEN CALLED 3 TIMES BETWEEN XX/XX/XXXX AND XX/XX/XXXX. WE WENT BACK TO XXXX XXXX. HE BECAME AGITATED. HE STARTED BLAMING XXXX FOR GETTING THE POLICE INVOLVED. HE STATED HE WAS STARTING TO GET COMPLAINTS ABOUT XXXX. I MADE HIM AWARE XXXX HAD BEEN STAYING AT HOME AND WITH FRIENDS SINCE XX/XX/XXXX AND HAD RECENTLY RETURNED BACK TO THE APARTMENT AND WOULD CONTINUE TO DO SO WHILE THE SITUATION WAS BEING SORTED OUT. HE TOLD ME HE WOULD SET UP A MEDIATION. A MEDIATION WAS SET UP FOR XX/XX/XXXX WITH THE XXXX REMAINING ROOMMATES ( XXXX, XXXX, AND XXXX ). THE MEDIATION BECAME A ROAST FOR XXXX. ALL OF THE ROOMMATES WERE ANGRY AT HER. XXXX THREATENED TO ASSAULT XXXX DURING THE MEDIATION. I IMMEDIATELY CONTACTED XXXX XXXX AND ASK TO HAVE XXXX 'S ROOM CHANGED FOR HER SAFETY. HE OFFERED TO INCREASE HER RENT FROM $ XXXX $ XXXX/MONTH OR MOVE HER TO A SHARED BEDROOM. WE DECLINED TO SHARE A BED ROOM OR INCREASE OUR RENT. I MADE NUMEROUS ATTEMPTS TO RESOLVE THE MATTER VIA THE LANDLORD. MY ATTEMPTS WERE UNSUCCESSFUL. MOREOVER, THE LANDLORD WAS UNINTERESTED IN XXXX 'S SAFETY. I DECIDED TO SEEK LEGAL ADVICE. I MET WITH XXXX XXXX XX/XX/XXXX. I TOLD HIM XXXX WAS IN THE PROCESS OF MOVING OUT OF THE APARTMENT AND THAT ALL OF HER BELONGINGS WOULD BE REMOVED BY XX/XX/XXXX AND I WOULD TURN IN THE KEYS XX/XX/XXXX. HE SAID HE WOULD HELP US BY RE-LETTING HER SPACE IN THE APARTMENT. HE GAVE ME A RE-LETTING FORM AND TOLD ME TO PAY XX/XX/XXXX RENT BECAUSE IT WOULD TAKE A FEW WEEKS TO FILL THE SPACE AND THAT THE VIEW HAD A WAITING LIST FOR APARTMENTS AND TURN IN THE SIGNED RE-LET FORM. I PAID XX/XX/XXXX RENT. WHEN I TURNED THE KEYS ON XX/XX/XXXX XXXX XXXX WAS NO LONGER BEING HELPFUL. HE BEGAN TO BE VEBALLY COMBATIVE. HE SAID I WOULD HAVE TO PUT THE APARTMENT ON XXXX 'S LIST. I PUT THE APARTMENT ON THE LIST. I ALSO SENT A FORMAL LETTER TO THE VIEW REGARDING THE REASON XXXX MOVED OUT. XXXX RECEIVED A PHONE CALL FROM XXXX XXXX ( LEASING STAFF ) THAT SHE WAS NOT ABLE TO RELEASE ROOM XXXX AND WAS NOW TRANSFERRING XXXX TO ANOTHER APARTMENT ROOM XXXX. WE DID NOT UNDERSTAND WHY MANAGEMENT WOULD TRANSFER ROOMS WHEN XXXX MOVED OUT IN XX/XX/XXXX. WE CONTINUED TO REALIZE THE MANAGEMENT WAS BEING LESS THAN HELPFUL IN A VERY DIFFICULT SITUATION. I WENT TO THE VIEW THAT SAME EVENING AND MADE A VIDEO RECORDING OF SOMEONE MOVING INTO ROOM XXXX AND REALIZE THE MANAGEMENT HAD RE-LET THE ROOM THAT 'S WHY THEY TRANSFERRED ROOMS. I DID NOT HERE ANYTHING ELSE FROM MANAGEMENT AND I WAS SURPRISED TO FIND ISSUE HAD BEEN PLACED ON MY CREDIT REPORT. 

I HAVE ATTACHED SUPPORTING DOCUMENTATION WITH THIS DISPUTE. NOTE THERE ARE XXXX POLICE REPORTS I HAVE XXXX OF THEM IF YOU NEED THE XXXX ONE I CAN SEND AWAY FOR IT.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation