Consumer complaint received 2017-08-31
Company: Freedom Mortgage Company
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
XXXX/XXXX/XXXX application process was started. 
XXXX/XXXX/XXXX provided loan officer with my bank statements, w2 's, tax returns and pay stubs, XXXX/XXXX/XXXX additional documents that was requested was sent to the processor and the loan XXXX, signed assumption of HUD/FHA Disclosure, signed Applicant Credit disclosure, landlord Contact information, PA Child support information/payment history,2 letters of Explanation for creditors. 
XXXX/XXXX/XXXX I then begin reaching out to the processor as the main contact to provide the additional documents requested, signed letter giving my husband 100 % access to the bank account since it is a joint bank account. 
XXXX/XXXX/XXXX another signed disclosure was sent over FHA certification on contract. we also had a conversation about the lack of response from our realtor. 
Another email was sent later that day to ask when will the XXXX bank statement be available and the will need 2 month plus of proof of the earnest deposit clearing the account. I advised the statements prints after the XXXX of the month. However the earnest check just cleared on XXXX/XXXX/XXXX. processor also advise me that he only had the XXXX statement but on XXXX/XXXX/XXXX the XXXX statement was sent as well to the loan offficericense in my original email. 

On XXXX/XXXX/XXXX I received an internal instant message stating that he was working on my husband file and he needed updated bank statements with the URL on the bottom of each page. 

On XXXX I received an email for how does my name appear on my license as I will be signing security documents at closing and title is asking. I also sent over an insurance quote for state farm as the binder could not be prepared until I had a closing date. 

on XXXX sent over current bank transaction statement, proof of funds deposited in the joint by myself from my personal account via my bank statement. these documents was forwarded to the processor Also during the email conversation it was stated that the appraisal would be viewable tomorrow.. 

XXXX I was asked for the insurance quote again as it was accidently deleted. 
XXXX I was also advised by the processor that there was a lien on title that needed to be satisfied either at closing or prior to closing so that my loan would be in 1st position. 


There was no mention of additional requirements needed on our end prior to the appraisal being order. the transcripts was received on XXXX/XXXX/XXXX in more than enough time to review prior to having the appraisal ordered on XXXX/XXXX/XXXX. The appraiser did n't go out to the property until XXXX/XXXX/XXXX. still no mention of a problem with u/w at all. 

I believe that if the loan was going to be denied from the start then the appraisal should not have been order or this processing should not have went as far as it did. I feel as though we wasted the seller, the realtors, and our time in proceeding with this process. I truly thought I had confident in a company that I am employed with if at all. 
now we have paid for an appraisal that have no use to us and we should be entitled to our appraisal and inspection fees back. No one is responding timely to our phones calls or emails for that matter and I am so disappointed. 

I am almost embarrassed to say that I would for a company that does business like that.

Company response to consumer: Closed with explanation