Consumer complaint received 2022-06-09
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I had two student loans with XXXX XXXX ( one for $ XXXX and one for $ XXXX ), but in XX/XX/XXXX I applied for XXXX and my two student loans were transferred to XXXX XXXX XXXX. XXXX XXXX XXXX is reporting that I owe them $ XXXX on my credit report. I pulled my credit reports and realized that both XXXX XXXX XXXX and XXXX XXXX are both reporting that I owe them a balance, showing on my credit report that I owe $ XXXX in student loan debt and not the true $ XXXX. 

XXXX XXXX, did stop " reporting '' ( or stopped updating ) to all three credit bureaus in XX/XX/XXXX BUT they are still reporting a balance ( one loan at $ XXXX and one loan at $ XXXX ) despite not owing them a balance. I owe XXXX XXXX XXXXXXXX. This makes me look like I owe $ XXXX in student loan debt and I do not. This is against the FCRA because it is inaccurate information and it has hurt my ability to get a home improvement loan because it messes up my debt to income ratio. 

I disputed this inaccuracies with all three credit bureaus. Right away, XXXX and XXXX updated my credit report to show that I don't owe a balance to XXXX XXXX and only owe a balance to XXXX XXXX. I have disputed with Experian four times in the past 4-5 months. And every time they come back and state that I do owe a balance to XXXX XXXX ( which I do not- I owe a balance to XXXX XXXX ). I have attached my statement from XXXX XXXXXXXX XXXX that I don't owe them a balance. And that hasn't solved the problem. Today ( XX/XX/XXXX ) I called Experian again ( for the the third time ) and they told me that it was not their problem but it was XXXX XXXX Services problem. I talked to XXXX XXXX and they told me it was Experian 's problem. 

I talked to Experian and told them it had to be a problem on their end because XXXX and XXXX updated to show the correct information - meaning that XXXX showed I didn't owe a balance. The rep from Experian told me that XXXX and XXXX are more consumer friendly companies and will take information from the consumer and if accurate update directly, but Experian is not like that and only takes information from the creditor. 

XXXX XXXX told me that they were correct in the way they were reporting because their " stopped '' reporting ( or stopped updating the information ) on my credit report in XX/XX/XXXX. I told them that this was inaccurate because even though they stopped updating the information, it is still showing I owe a balance, which I do not. I'm at a loss of what I can do. I have spent the last 4-5 months trying to get this fixed and I'm just going around and around in circles. I think this shows how much control the credit bureaus and the creditors have around a consumers file, I can show all of the information proving my point, but Experian still doesn't go back to XXXX and say - " you are reporting inaccurate and you have to update your files ''. They just take the information that was sent by the creditors, even though it is blantantly inaccurate. HTe NY Attorney General 's settlement of XXXX was suppose to fix this, that if a consumer can show that the information is inaccurate, the bureau needs to do more digging vs. just sending in a code. But this is obviously not happening and I would put it that Experian is not following this NY Attorney General ruling. This is what is wrong with this process.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation