Consumer complaint received 2019-05-30
Company: TMX Finance LLC
State: MD
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was repossessed or sold the vehicle

Complaint:
On XX/XX/XXXX I obtained a title loan for {$1700.00} and as to date I have paid TitleMax {$2400.00} back towards the loans. My vehicle was repossessed in XX/XX/XXXX and I have not redeemed the vehicle because I did not have the allotted {$1100.00} that they were requesting to redeem the vehicle at the time. I have recently lost my job so that was one obstacle that prevented me from redeeming my vehicle. I contact TitleMax redemption office and the local office in XXXX De on XX/XX/XXXX to ask questions about the balance that I was given of {$1100.00} to redeem my vehicle and the location where I would have to retrieve my vehicle from. I was informed by a young lady name XXXX that I would now have to pay over {$1400.00} to get my vehicle back which I did not understand because in the prior months on XXXX and XXXX the amount was always {$1100.00} to get my vehicle back. I have received a call from the redemption company on XX/XX/XXXX from a representative asking when I was coming to get my vehicle. I made an attempt to get my vehicle on XX/XX/XXXX when I was told that I could pay the XXXX and I also inquired to see if I could get my XXXX to pick the vehicle up and tow it home because the location where my vehicle is currently located is in XXXX, DE which is XXXX XXXX hrs. from me. I was informed no I could not. There had been no prior communication from TitleMax to me since XX/XX/XXXX prior to my vehicle being repossessed. I have been keeping in contact with the local office with attempts to see if my vehicle was still available for redemption and I was always told yes, and the given amount was {$1100.00}. As of Friday XXXX XXXX, XXXX, I was contacted by TitleMax in  XXXX, De informing me that if I do not redeem my vehicle by XX/XX/XXXX it would be sold. I have been doing business with TitleMax for over 3 years and have never fell into this kind of situation before and have always paid my title loans off early. To date the balance owed is {$2200.00}. Which would be a total of {$4700.00} on a tile loan of {$1700.00}. I am hoping that some type of resolution be made so that I can get my vehicle back. If a designated amount could be reasonable and clear that would be great. 

I have since recovered by vehicle by paying {$1400.00} on XX/XX/XXXX. I was not informed that once I payed this amount that I would not be receiving my title and my lien release. To date I have paid back {$3800.00} on a {$1700.00} title loan that was taken out XX/XX/XXXX. TitleMax is still in possession of my title and they are asking for another almost {$900.00} for me to receive my Title and Lien release. I believe that I have paid TitleMax the total of my loan and way more interest on a {$1700.00} loan then need to be. At the time of my recovery of my vehicle I noticed that there were multiple items stolen from my vehicle which included XXXX XXXX, my Title to my vehicle which was inside at the time of repossession, and undisclosed amount of clothing and shoes that were bagged in my trunk. There was also loose change in my cup holder that was stolen as well not to mention my gas cap keys that costs my {$50.00} to have it removed from my local courtesy dealership. All these items were stolen under the possession of TitleMax  after the time of repossession. I had my XXXX tow company tow my vehicle back to my residence as I have had on several different occasions as I own multiple vehicles and have never had any items stolen from them. All these items were stolen with the pretense of my vehicle being auctioned off. My tow company with whom I have been with for over 6 years has no reason to engage on needing my title nor my gas tank keys if the vehicle was being returned to my address. I never signed any release of liability with TitleMax or  the Impound lot where my vehicle was taken. At this time, I wish to receive my title and lien release from TitleMax as debt settled with the monies that have been rendered to date.

Company response to consumer: Closed with explanation