Consumer complaint received 2016-05-14
Company: Santander Consumer USA Holdings Inc.
State: MD
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Shopping for a loan or lease

Complaint:
On XXXX XXXX, XXXX, I went to XXXX in XXXX, XXXX, to turn in a current lease with XXXX XXXX for a new XXXX lease through Chrysler Capital. Once I selected the vehicle that I wanted, I was quoted at {$47000.00} for the value of the vehicle, which I thought was fair. The sales representative submitted all of my information with the Finance team and after four hours of waiting I was told that Chrysler Capital wanted to charge me {$39000.00} on a 36 month lease, or {$1100.00} per month. I was appalled and could not understand why they were trying to charge me almost XXXX % the value of the vehicle on a lease. This car would have been my third lease in the past six years and I have never been charged more than half the value of the vehicle in a lease. I have also never been late on a car payment in any of the XXXX vehicles that I have both purchased and leased in the past 11 years. They kept trying to pressure me to put money down on the vehicle to lessen the payments, but the final asking price of {$39000.00} would have remained the same. I explained that I could show other sources of income if money were the issue. The Finance officer told me that Chrysler Capital was not concerned with how much money I made. 
My credit score is XXXX and my gross salary is {$92000.00} per year. I researched the national average for credit scores in the United States and it is XXXX. My mortgage is {$1700.00}, which my fiance assists with paying it. We are currently customers with Chrysler Capital after purchasing a XXXX used XXXX vehicle just three months prior. So I was unclear on why they were giving me an unfair price considering I am a returning customer. We purchased the vehicle for close to {$30000.00} and our monthly payments are roughly $ XXXX per month through Chrysler Capital XXXX I explained to the dealership that I had in the past week dropped {$13000.00} cash to pay off all of my credit cards and I could pull up accounts to show the XXXX balance because that was not being factored into my credit score at the time. The Finance officer was not interested and continued to tell me that Chrysler Capital was not willing to come down on the {$1100.00} per month for the lease. I was there to turn in a XXXX Ford Fusion that had a {$33000.00} value at the time of leasing and currently only has XXXX miles on it, well below the allowed XXXX miles per year. My monthly payment for this lease is {$420.00} per month. After doing the math on the Ford Fusion in comparison with the new lease at XXXX and pulling up estimates online, Chrysler Capital should have charged me no more than {$600.00} per month for a 36 month lease at XXXX miles per year on a {$47000.00} car. 
I was at the dealership alone and can not help but think that maybe my sex and race played a factor in being given an unfair and very high loan amount. I am an XXXX woman and a military veteran. In the past, I have been given discounts at dealerships when leasing vehicles on account of being a military veteran and XXXX at the time of purchase while showing pay stubs of {$42000.00} gross income. Today those past, good car buying experiences were overshadowed by unfair lending practices exhibited by Chrysler Capital. It was embarrassing and I am unsure of how to turn in my current vehicle to obtain a new lease when the lease is up on this vehicle without experiencing unfair lending practices.

Company response to consumer: Closed with explanation