Consumer complaint received 2022-08-21
Company: Paypal Holdings, Inc
State: VA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unexpected or other fees

Complaint:
So since closer to beginning of XXXX I believe my friend sent me {$30.00} that I had let him borrow and instead of him waking to the bank and back since they dont have a vehicle I said jus send it in Venmo never have had a issue ever or at PayPal so now I apparently am not allowed to withdraw the {$30.00} or use it in a purchase or send it back to my friends where the payment originally came from and Im not allowed to add my bank or bank accout. I currently am already having my identity stolen and currently having my emails and phones attacked randomly but none of this has ever stopped only escalated since middle of XX/XX/22 when everything became more than it was and moved to accout takeovers and hijackings. So currently XXXX XXXX Venmo and XXXX all are holding my accounts hostage and even tho I have proved my identity to some and some I havent none of them will allow me to access or even close my accounts down as Id rather not do business with any of them anymore or even use their services or have anything to do with them. For the last year almost come XXXX I have been ignored or jus never contacted back when I broguht to the attention of all these companies what was happening with each of my accounts with each company when it was happening or within days of it happening which was unauthorized account access or suspicious or phishing type activity that is actually still going on to this very day. And still its like XXXX gets the information I have to help them understand Im being targeted and not gon na stop as i said above my identity is now being stolen. Which is the main reason Im not sending my Drivers license or certain documents over the internet or through emails or anything for some companies who flagged my accounts for supposedly suspicious activity but when I actually tel them about it when I notice it and not jus assume it suspicious but actual scammer and hacker activity they all remain silent. XXXX and XXXX actually are the two that probably could have prevented a majority of all of this months ago but they either dont respond to multiple attempts to make the aware or say they are looking into and will contact me soon. Or for XXXX there main response and is usually all that is said Yea Im not sure about rhat ; or that is weird and all of these companies have denied or refused to allow me to contact or speak with corporate or higher up management. I had made a new Venmo account like 2 days before this happend and then like a day or two after my friend sent the {$30.00} i went to transfer it to my bank account and it wouldnt allow me to and then I had to contact Venmo and found out that my account being frozen and wont say why and that its been escalated and that I can only talk to the Specialist through a email and that there is no other way to resolve this and that I cant speak with the one who froze my account or who is uncharge of unfreezing it and that I can only talk to whoever it is that emails me and even then no1 ever says who they are or if they are the one that would have the authority to freeze or remove the freeze / restriction on my account.

Company response to consumer: Closed with explanation