Consumer complaint received 2023-04-24
Company: JPMORGAN CHASE & CO.
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
Chase Bank is employing an induvial who is scamming and frauding their consumers. 

I have an account with Chase bank, a credit card account specifically. with this credit card account, I accumulate points and rewards based on my purchases which is what initially enticed me to open this account. I've had this account for about a year now and have gained travel points throughout this time. Below are the series events that have transpired with Chase bank, Chase Travel, and Chase Card Services : On XXXX, XX/XX/XXXX, I had called to book a flight reservation for XXXX adults and XXXX XXXX  in seat, I was advised that this could not be done online and must be done over the phone with a Chase travel advisor, I understood this and continued to do it over the phone. As we went through the process of my first flight reservation, the travel advisor informed me that these flights each came with a checked bag, which is what I wanted. Once the flight was confirmed and my account was charged, I found out the flight reservation did NOT come with checked bags and I had to call immediately to cancel the flight reservation. 

On XXXX, XX/XX/XXXX I call the next day to rebook my flights with the correct information and in hopes that I have a better experience. This time, I was informed by the travel advisor that they are NOT about to book and infant in seat over the phone with my reservation and I must book online for the adult passengers first then call back to add my infant in seat exactly 2 hours after I book online. I found this odd as it contradicted what I was told by another Chase travel advisor. The Chase travel advisor, a Chase senior specialist travel advisor, to be exact provided me with a phone number to call to add my infant in seat. I wrote down the number, booked my adult passenger tickets online, waited 2 hours and called the number provided. The number provided to me asked for my information and informed they would be able to add an infant to my flight reservation. I went though the steps only to find out at the end of the call that it was a scam number that had frauded me from my money. The Chase employee had provided me a scam artists number that they are working with to fraud Chase consumers. The number the Chase employee provided me with was this one : XXXX. The scammer provided me this number once they have received all my information to fraud me : XXXX. 

Chase cancelled my credit card and has yet to refund me the $ XXXX that was meant for two flight reservations. I had called Chase immediately to let them know what had happened and received no resolution. I have emailed but again, with no resolution. They told me they are expediting me a new card which was false as I am still waiting for a new card. 

I now an unable to book any reservations until this is resolved causing me to lose out on decent air fare prices. 

This process has taken time away from my work, as each phone call took over 2 hours, I lost money, I lost out on good, decent airfares. What Chase has put me through is unacceptable and I hope that there can be a resolution to this. I hope to protect myself and any future victims of Chase from this scam/fraud hassle that they have put me through.

Company response to consumer: Closed with monetary relief