Consumer complaint received 2019-07-20
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Wells Fargo is foreclosing on my home on XXXX XX/XX/2019. I need immediate help. My family consists of XXXX senior citizens and XXXX children. My mortgage loan is with WELLS FARGO. This is a long story. I have been subject to a systematically system that WF has in taking peoples homes. I have two bankers boxes of documents ; I have hired two modification specialists and an attorney to deal with this mortgage company that is 4th in line of my loan being sold during the course of my 17 years in a home I built for my family. During the economic downturn I was a highly paid paralegal working on XXXX XXXX. My job was eliminated due to cutbacks. This was all information given to my mortgage holder servicer ( American Servicing Company for Wells Fargo ). I was granted a HAMP in XXXX. I made 11 payments on this agreement when it should of just been three, and never getting a solid modification through HAMP. Instead they offered me an in-house modification that I was told if I did not accept they would foreclose..This payment took the TPP payment of XXXX to XXXX per month. I struggled with this payment for three years and could not make those payments anymore. So I called WF and asked for another modification on my loan, they said I had to wait 3months then they would send me the papers to submit a modification. I was told by WF and their servicer that any funds I sent in to them would not be posted to the mortgage loan that it would be in a holding account and Wells Fargo can still foreclose. I submitted a solid modification and verified documents and they needed additional information - this was over a memorial holiday so that Thursday before the holiday I gathered the dotted " I '' s and faxed/fedex the documents called the next day and verified the documents were there. On Tuesday the day after the holiday Monday I called WF and they said ... .there is not ample time to review your modification now because you are 10 days out from a foreclosure date therefore the foreclosure stays. I argued with them as to why they requested the documents and then refuse the whole modification that they never looked at. So I filed a bankruptsy to stop the foreclosure. I hired a modification specialist who for 9 months tried to work with servicer for WF submitting perfect modification packages where I past the NPV on the house and still they rejected. After several letters to the Office of the President of Wells Fargo the modification specialist told me this was his last letter to them and advised me to hire an attorney. I paid an attorney for 3 years fighting Wells Fargo submission after submission and they just wanted to take the home and the equity and close down my home. After two bankers boxes of documents and everything involved WF should of modified my loan because after all they say they want to help and they don't they want the money to pay off all their own lawsuits of individuals as myself who they lied and cheated out of their homes. My mortgage loan was noted in 5 class action suits nation wide, I did not partake in those but I was notified about them. I have done everything I can do to save a home I had built for my family and to no avail Wells Fargo has systematically cheated people and why they continue to do this is beyond my comprehension.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation