Consumer complaint received 2016-03-16
Company: BB&T CORPORATION
State: UT
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
A few months ago, we ran into some medical and other hardships, that put us at a financial disadvantage. While trying to do a refinance with BB & T, in XXXX, we followed the instructions given by the company only to be told something different. Our loan was rejected by the mortgage company and its backers. They are now asking for an insane amount of money, using scare tactics, misleading proposals, and fraudulent accusastions as to repay the loan. 
My husband is on medical XXXX and had to have a couple of procedures due to XXXX issues. We also faced auto repairs which were unexpected but needed to have, as I need a vehicle to get to work.there were other expenses that we also did not count on happening. I did try to make payments the best I could under the circumstances. Being in constant communication with the mortgage company during the month of XXXX. Being told all would be satisfied and " not to worry ". At the first part of XXXX, XXXX, with the Loss and Litigation team, advising that we request assistance from the mortgage company to submit a modification to re-amortize the loan and put the payments at the end of the loan as I would be unable to catch up but the hardship request was done so I could make the original payment. As per his, and many others, advice and knowledge, we proceeded to follow the instructions given. Being told not to make any payments during the modification period. And again, these missing payments would then be tacked on to the end of the loan. We would then have to wait for an answer as to if we qualified for the modification. Moving forward knowing there would be no problem. We followed the instructions. 
We received the first response with the re-payment plan on XXXX XXXX, and a denial of modification. With instructions saying to respond by XXXX XXXX with accept, reject, or appeal. I submitted a denial/rejection letter, in regards to a new monthly plan. We received the second letter a few days ago, stating that the modification could not happen with reasons that elude me. They again denied our letter. Stating we could not appeal again. And, through the letter, it was instructed we would be paying an additional {$710.00} per month due to lack of payments, or pay {$4900.00} by the first of XXXX or go into foreclosure. From the first part of contact with the mortgage company, it was assured there would be no problem and they said we did not have to worry as it was assured the modification would happen. 
This can not happen. I 'm still shocked they did n't let us just reamortize our loan as we obviously had a hardship that was not financial mismanagement. We followed their instructions, only to be denied, and now have to come up with additional monies to satisfy their mistake and advice. This mortgage company has given me a repayment plan that increases my payment by 43 % more a month which we can not afford and feel they have set us up to fail. We are already facing a debt to income ratio as being to high. And now face loosing our home. This is our primary resident for the last 22 years and the late payments are isolated extenuating circumstances. We were denied with the stipulations of forbearance, modification denial, partial claim, and XXXX modification. First, if we follow their recommendations we would be using more than half of our monthly income to pay back the loan. And again, would leave us in a deficit and would have to sell or lose the home. Putting us in foreclosure is not a solution. Loosing our home is not a solution. We have a very legitimate circumstance that needs to be fixed. This falls back on BB & T as a simple solution. We believe the lender has not done their due diligence in resoving the best course of action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation