Consumer complaint received 2022-03-27
Company: Coinbase, Inc.
State: CO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
OK... so i sighed up with them to be able to buy and sell XXXXXXXX XXXX. Things went well for a while when all of a sudden buy for {$100.00} kept coming up without my authorization. the first couple of times i just transferred money because i thought that these were just transactions I had authorized, and it was taking some time to complete. However, it kept occurring. When I stopped funding the account, they automatically started selling some of my holdings to satisfy the by. 

We went back a fourth several times both voice and email, but nobody knew what was going on. During one conversation one of their agents told me I had placed a recurring buy order. NO WAY. I may not be a wall street broker, but I have been playing in the market both with and without a broker for decades I know how to place an order. 
So, in the meantime my computer crashed and after I rebuilt it their site saw me as a new location and wanted verification, the same way as when I signed up OK, reasonable. However, that is when things went south ( the attached document is an audit trial of our emails ). 

I submitted data after data, including the original documentation that was accepted. I even used HD images of the documents ( license, mainly ). 

No matter how many times I did that, it kept coming back as unusable. When I tried to communicate with them, they just send out standard replies that I have to be registered before they can help me. Hellooo ... they just did not seem to understand reregistering has failed over and over. 

At that point I was starting to boil over and got nasty. Not threatening, just telling them to close my account and give me back my money ( its about $ XXXX I cant verify because I can not log in ). 

Their last communique was that I was breaching their rules of etiquette. I probably was bordering on rudeness. But I was not getting anywhere, and frustration was at its peak! 
They threatened to close my account. YAY, problem solved, or so I thought. I returned their email with please do that and send me what is in my account. However, I head nothing more from them in spite of me sending several more emails trying to get them to close the account. They have ghosted me. I have sent email after email inquiring what is my status but they have not replied. I have not seen my money nor any communique that my account has been closed. 

BTW, when I tried to resolve this via voice. I was told there was nothing they could do internally. It had to be done by me on the web site ( even though I told them I can not log in no matter what I tried ) They even said they would escalate since the person I spoke with could not find proof that I had placed an ongoing buy order in place within a couple of days. However, no one ever got back to me. 

So, I need help to get my funds back. I feel they are keeping my funds illegally and this borders on, if not, actual criminal activity. They have refused to follow my instructions and requests. No matter what they think or what has transpired, I have a right to get my money from them!! l The attached is a transcript of my communiques with them. 

Pease help... 
Tks XXXX XXXX

Company response to consumer: Closed with explanation