Consumer complaint received 2015-07-29
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account terms

Complaint:
XX/XX/XXXX, I ran into some financial difficulties and entered into a temporary payment agreement with XXXX XX/XX/XXXX to avoid punitive interest charges. During this agreement, XXXX called me and asked if I could increase my temporary payment amount and offered to reopen my account under non-punitive-interest terms if I met XXXX ( XXXX ) specific criteria. I agreed to increase my payment by {$10.00}, subsequently receiving a XXXX/XXXX/XXXX letter summarizing the call and listing the XXXX ( XXXX ) requirements under which my account would be reopened. When it came time to reopen the account, I received another letter stating that, contrary to their original offer, my account would not be reopened due a newly added XXXX " surprise '' requirement. The punitive interest would continue. I contested this with XXXX, and they held their ground on the " surprise '' disqualifying criteria. I paid XXXX under the terms they originally offered for several months, but they kept piling on late fees and a punitive interest rate. Given the opportunistic/punitive fees they continued to impose, their refusal to honor terms they offered in writing, and my continued financial duress, I determined my only recourse was to stop paying them. Naturally, they reported this to the credit reporting agencies. Since the balance contained illicit charges, it 's void in its entirety. Recent events, specifically XXXX being penalized XXXX for deceptive practices, underscore their slimy tactics. While it applied to add-on charges for many, their deceptive actions were far-reaching. in my case and alter my desired outcome. I am not seeking any financial compensation or leagl action, but rather to have their illicitly-derived adverse report stricken from my credit record. I have included several supporting documents:1. XXXX 's original XXXX/XXXX/XXXX temporary payment plan confirmation2. XXXX letter that followed their XX/XX/XXXX phone call which itemized the XXXX requirements to reopen my account upon completion of the temporary payment agreement. 
3. XXXX 's XXXX/XXXX/XXXX letter, received just prior to reopening my account as promised, including the surprise/new XXXX requirement that disqualified me. 

The core issue in this case, as with many others of this nature, is deceptive practices. In short, XXXX stated on XXXX/XXXX/XXXX that meeting XXXX criteria would make my account eligible for reopening, Then, on XXXX/XXXX/XXXX, XXXX added a new requirement that disqualified me. They knew of this requirement the entire time, but did not disclose it until AFTER I completed my temporary agreement. " Make sure we get all the $ $ $ we can before this customer defaults '' To reiterate, I am not seeking any financial reimbursement or legal action. I want XXXX 's negative report to be stricken from any and all credit reporting agencies/records. I have about a XXXX '' thick folder for this, so I can provide more documentation if necessary. 

Please feel free to contact me for further information. 

Thanks for your help. 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation