Consumer complaint received 2023-10-17
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have had Chase account and credit cards for years. I use my Chase Ink card to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. When a lawyer does not provide services and withdraws from representation, then I contact Chase and dispute the charge and it is credited back. This happened with XXXX XXXX XXXX XXXX XXXX did not get credit till May 5 months later over 150 days CHASE violated the Fair Credit Billing act 1026.13 Billing error resolution. 

There have been 3 lawyers who charged the retainer, stopped answering my calls, did not file motions, and withdrew without providing any services or doing ANY work on my cases. I have sent in 3 letters explaning that XXXX XXXX is an unethical lawyer, who uses her lawyer certification as a ponsie scheme. She drafted up invoices stating she provided services when she did not. I had to hire XXXX XXXX on XX/XX/XXXX to file a XXXX XXXX to stop the sale on a property that my deposit was being held in court. She didnt file anything and stopped returning my calls, so the charge was reversed. 

I have demanded the {$5000.00} from the rebill be permanently credited on XXXX  was rebilled and stated in a letter ( time lapsed ) that is not true XXXX filed dispute in XXXX and I noted the account XXXX XXXX XXXX is being investigated by the Florida Bar Association for numerous complaints & sanctions from her clients. She has about XXXX XXXX reviews ( including mine ) warning people not to retain her for services as she will take your money & run, leaving you in worst financial position with judgments and liens ordered by the judges in court. Now I had to appeal all my cases, try to vacate default judgments and sue XXXX XXXX XXXX for legal malpractice. I retained XXXX XXXX who is charging {$7000.00} just to get cases back open & vacate judgments and then I have to pay another retainer to sue XXXX XXXX XXXX. I uploaded proof that XXXX XXXX filed the documents she was suppose to do in XX/XX/XXXX. CHASE still has {$5000.00} on my card with interest since XXXX rebill. I called twice last week and Customer Service said XX/XX/XXXX in review, but credit not showing and there is no reason why the {$5000.00} should be on my card. I submitted all emails that she stated she withdrew in XXXX and I uploaded atleast 5 emails where I demanded she send credit back and she would write " im preparing your closing package '' this is a liar, there is no closing package. When a lawyer withdraws a form sent substitution of council and I notarize it. She purposely did not send the form so that another lawyer would not take cases. So now the new lawyer has to have a hearing to tell the judge XXXX XXXX XXXX was terminated for not providing any services of drafting & filing court ordered documents for all 5 cases that were in trial or about to start trial. 

CHASE INK usually protects me with fraudelent charges, this is the first time they allowed such a large amount to stay on my card and getting interest charges on {$5000.00}! Thats not right and I am thinking of going to XXXX XXXX for business card if this is not immediately fixed.

Company response to consumer: Closed with explanation