Consumer complaint received 2021-12-28
Company: CITIBANK, N.A.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I am initially filing this complaint with CFPB because Citibank/Citi cards has reduced my credit line 3 times over the past year. XX/XX/2021, XX/XX/2021 and XX/XX/2021 : please see enclosed letters from Citibank/Citi cards . 

I called Citibank/Citi cards XXXX XXXX to speak with their credit department about the THIRD reduction of my credit line. I was told there wasnt anyone I could speak with, I need to address this issue with XXXX. Once I told the representative I would be filing a complaint with the Consumer Financial Protection Bureau ; then he proceeded to give me an address that I could forward a bunch of information to review my situation. I feel like this isnt something I need to address in writing ; Citibank/Citi made this decision to reduce the credit line 3 times in a year - Citibank/Citi cards should be able to address this over the phone. 

When I discussed this on XXXX and XXXX with Citibank/Citi cards ; BOTH TIMES ( ( just like the letter states ) ) - the decision was made due to information they received from the credit bureau XXXX XXXX However, BOTH times I called XXXX- they have no idea what Citibank/Citi cards is talking about because my credit is fine. I havent had any bankruptcies and no red flags regarding my credit. 

In addition to that, with the same information that Citibank/Citi cards is using - since the last reduction by them on XXXX Ive received a {$3000.00} increase from XXXX Card without asking as of XX/XX/2021 and I was approved by TWO credit unions for auto loans for a lease buyout of {$18000.00}. I went with XXXX XXXX XXXX because they offered a lower interest rate. The origination date for the XXXX loan ; XX/XX/2021 for {$18000.00}. The payment for this loan ( ( {$280.00} ) ) is actually {$82.00} less than what I was paying monthly for the actual lease ( ( {$360.00} ) ) that ended this XXXX. 

Citibank/Citi cards is hurting my credit score by putting the credit limit SO CLOSE to the balance. Theres no reason for them doing this as NOTHING regarding my personal situation has changed. My income has actually increased ; see for the last paystub issued for 2021 that Ive included. Income for the year is higher than previously disclosed to Citibank/Citi cards .

Im in disbelief what Citibank/Citi cards has done to me so I will be forwarding this complaint and all documentation regarding this complaint to the XXXX, the offices of XXXX XXXX XXXX and to the offices of XXXX XXXX XXXX as those two Women of Congress are very interested in shady business practices by large corporations in the United States XXXX 

The end result ; I want Citibank/Citi cards to return my credit line to what it was as of XX/XX/2021 which is {$17000.00} ( ( see credit card statement ) ). If they come back with I had late payments ; sorry thats not a good enough reason especially when XXXX and XXXX card have done the total opposite. I forgot, although I didnt use XXXX XXXX for my auto loan they increased the LOC amount I have with them from $ XXXX to {$1500.00}. 

So again ; as an XXXX American man - what Citibank/Citi cards is doing to me isnt right/fair. 

Thank you for your assistance as this situation is very frustrating. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation