Consumer complaint received 2020-06-11
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
Please see attached letters that explain the circumstances. I believe I finally completed a modification back in XX/XX/XXXXby XXXX. XXXX is the largest home modification organization in the nation .It was so long ago. I am attempting to remember to the best of my ability. I am in the real estate industry. Our industry was hit hard back in XX/XX/XXXX. 

I attempted to to resolve the issue with both banks to modify and or settle with the second lien holder, but to no avail. I believe I tried for over a year and several months, then sought outside assistance to save my home. I was told that the process of saving my home through modification was completed and I had no reason to believe that it wasn't as my house was not foreclosed. My last payment to the company that owned my 2nd mortgage was on XX/XX/XXXX, Please see attached document. 

Specialized Loan Servicing is attempting to foreclose on my house. I received a notice of intent on XX/XX/XXXX, Please see attached document. And a notice of default on XX/XX/XXXX. I thought it was some kind of mistake or joke because I receive letters from previous debt holders from time to time but nothing ever materializes because the debt is so old. But this was a little more threatening, therefore, I called and requested documents, but in early XX/XX/XXXX, I was told in order to stop all action, I must submit a letter in writing. 

Therefore, I sent a letter to the address that was given to me by the manager, which later resulted in me receiving a letter stipulating I sent the letter to the wrong address ( please see attached document ) and a sale date was then placed on my property. Prior to sending the letter there was no sale date. I sent another letter, but never received the requested information. But in response to the letter, I received a generic letter regarding payment choices, please see attached document. 

All addresses to send the disputed letters were to PO boxes. The second letter I sent was by certified mail to document the address and that the letter was received by the servicing company. 

I spoke to the trustee company and was informed by XXXX that the sale date process was completed on XX/XX/XXXX. This date was two days after the letter was sent to me requesting I resend the letter to the appropriate PO Box . Again, I believe I sent it to the appropriate PO Box , but didn't have proof because the 1st letter wasn't sent by certified mail. 

My last attempt to resolve this issue was on XX/XX/XXXX. I was supposed to receive a call from XXXX, the Department Manager, in the morning, but the call never materialized. 

They are attempting to foreclose on a 12 year old debt. It is normal and customary in the mortgage industry, to file a notice of default in 60 days, not 12 years. They are a servicing company not a lender. I believe their behavior is fraudulent, unethical and unscrupulous. Please assist me with the horrific issue. 

Thank you in advance for your help, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation