Consumer complaint received 2018-09-18
Company: HYUNDAI CAPITAL AMERICA
State: GA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Problems at the end of the loan or lease
Sub-issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Complaint:
I had never turned in a lease before. I contact XXXX XXXX XXXX in XXXX, XXXX, XXXX and XXXX to ask questions about the process. They told me to have my car inspected in advance of turn-in in case there was anything beyond wear and tear I wanted to fix. 

I did that. They booked it, the inspector came out. On my 2 vehicles He found : 1 Scratched Rim, 1 chipped windshield, and hail damage. 

I told him it was acorns and that the charge for hail is extreme, but he said its all the same. 

So I decided Id get the acorn damage fixed to avoid the {$470.00} charge. 

I asked the dealership I was getting my next lease from if they had anyone theyd recommend. They gave me the contact of the guys they use for dent repair. 

The gentleman quoted me {$250.00}. He asked to be paid in cash but provided me the invoice/receipt as promised and did a spectacular job. I photographed the flawless car. 

When my end of lease bill came, I called XXXX XXXX and paid everything except for the acorn/hail charge. Both cars disposition fees, and the rim and windshield fees. I followed instructions and emailed my receipt and photos of the repair. 

They told me to expect the balance to settle after a brief review period. 
Instead I received a text notifying me that Im delinquent. So I called and they explained that the invoice I sent was not sufficient because a portion was written in. 

I contacted the repair guy and he said this is how we do it. We write in your vin, your price and your repair. So I called XXXX again and they said we cant tell this is a legitimate business. Do you have a business card, contact information? To compare to whats on the invoice? 

I did, I sent that too. Then XXXX said theyd call me if they had any issue. They didnt call but a couple weeks later ( mid XXXX now ) I got another delinquency text. So I called them. 
I was told that theyd investigate the reason the balance was still there and get back to me. When they did, they said they need to contact the repair guy and verify he has a real business and really did the repair ( my pictures were high resolution and showed that, but they wouldnt accept that ) and that if they were satisfied theyd close out the balance. If not, theyd call. 

They didnt. But two weeks later another text. So I call them again. In tears. What more do you need? What more can I do? They said if we dont have a credit card or debit receipt, we can not consider it repaired and clear the balance. 

Despite all my advanced calls asking for any and all requirements, they never once said that repairs must be paid for in cash. Never. 

They now are telling me to pay the balance or go to collections. The car has no damage, none. Its beautiful. But they say they have no way of knowing that. 

I have already paid {$250.00} to repair the dings, I can not paid {$470.00} on top of the {$250.00} ... that was paid to alleviate the {$470.00} in the first place. 

Further, I sent all my text messages dating back to my first interactions with the repair guy, I sent them his request for cash, everything I can think of, Ive done. 

Please help me!!

Company response to consumer: Closed with monetary relief