Consumer complaint received 2017-12-05
Company: Fay Servicing, LLC
State: AL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Pursuant to Subtitle XXXX Mortgage Servicing of the Dodd-Frank XXXX XXXX Reform and Consumer Protection Act and pursuant to XXXX U.S.C. Section XXXX ( XXXX ) ( XXXX ) ( XXXX ) and XXXX. XXXX XXXX XXXX ( XXXX ) ( XXXX ), please provide : XXXX. A full, double sided, certified true and accurate copy of the original promissory note and security instrument and all assignments of the security instrument. 

XXXX. Full name, address and telephone number of the actual entity that funded the transaction. 

XXXX. Full name of XXXX where the Note Number is trading, or has traded, and the identifying Series of Certificates. 
( Note : If the note number is being traded in a XXXX XXXX  XXXX or XXXX XXXX XXXX, please provide all information to identify the Trust ( i.e. XXXX XXXX XXXX Number, XXXX Number, XXXX or XXXX XXXX Number and XXXX  Class/XXXX  ). 

XXXX. Full name, address, and telephone number of the Trustee. 

XXXX. Full name, address, and telephone number of the Custodian of my original Promissory Note, including the name, address and telephone number of any trustee or other fiduciary. This request is being made pursuant to XXXX XXXX ( XXXX  ) ( XXXX ) of the Truth In Lending Act. 

XXXX. Full name, address, and telephone number of the Custodian of my original XXXX XXXX, including the name, address and telephone number of any trustee or other fiduciary. This request is being made pursuant to XXXX XXXX ( f ) ( XXXX ) of the Truth In Lending Act. 

XXXX. A physical location ( address ) of the original promissory note, original security instrument, and all assignments of the security instrument, and a contact name and phone number of someone who can arrange for inspection of said documents. 

XXXX. Full name, address and telephone number of any master servicers, servicers, sub-servicers, contingency servicers, back-up servicers or special servicers for this account. 

XXXX. The electronic XXXX  number assigned to this account if this is a XXXX XXXX Account. 

XXXX. Proof of true sale of the note from alleged XXXX to investors, by showing : Wire transfer document ( XXXX ), and/or Signed purchase and sale agreement ( XXXX ), Bank statements or similar documentation. 

XXXX. The XXXX XXXX Report, if the note number and security instrument was tracked by Mortgage Electronic Registration Systems. I want to see the XXXX XXXX of the alleged transfer in ownership and alleged transfer in security interest. 

XXXX. A complete audit history from alleged loan origination, showing the dates payments were applied, and to what internal accounts ( i.e. principal, interest, suspense, escrow, etc. ) payments were applied. 

XXXX. A complete and itemized statement of all advances or charges against this account. 

XXXX. A complete and itemized statement of the escrow for this account, if any, from the date of the note origination to the date of your response to this letter. 

XXXX. Have you purchased and charged to the account any XXXX XXXX? 

XXXX. A complete and itemized statement from the date of the note origination to the date of your response to this letter of the amounts charged for any forced-placed insurance, the date of the charge, the name of the insurance company, the relation of the insurance company to you or a related company, the amount of commission you received for each force-placed insurance event, and an itemized statement of any other expenses related thereto. 

XXXX. A complete and itemized statement from the date of the note origination to the date of your response to this letter of any suspense account entries and/or any corporate advance entries related in any way to this account. 

XXXX. A complete and itemized statement from the date of the loan to the date of your response to this letter of any property inspection fees, property preservation fees, broker opinion fees, appraisal fees, bankruptcy monitoring fees, or other similar fees or expenses related in any way to this loan. 

XXXX. A statement/provision under the security instrument and/or note that authorizes charging any such fee against the account. 

XXXX. Copies of all property inspection reports and appraisals, broker price opinions, and associated bills, invoices, and checks or wire transfers in payment thereof. 

XXXX. Complete copy of any transaction report ( XXXX ) indicating any charges for any " add on products '' sold to the debtors in connection with this account from the date of the note origination to the date of your response to this letter. 

XXXX. Complete and itemized statement of any late charges added to this account from the date of the note origination to the date of your response to this letter. 

XXXX. Complete and itemized statement of any fees incurred to modify, extend, or amend the loan or to defer any payment or payments due under the terms of the loan, from the date of the note origination to the date of your response to this letter. 

XXXX. Complete, itemized statement of the current amount needed to pay-off the alleged loan in full. 

XXXX. Verification of any notification provided to me of a change in servicer. 

You should be advised that within XXXX ( XXXX ) DAYS you must send us a letter stating that you received this letter. After that time you have XXXX ( XXXX ) DAYS to fully respond as per the time frame mandated by XXXX, in Subtitle XXXX Mortgage Servicing of the Dodd-Frank XXXX XXXX Reform and Consumer Protection Act and pursuant to XXXX U.S.C. Section XXXX ( XXXX ) ( XXXX ) ( XXXX  ) and XXXX. XXXX XXXX XXXX ( XXXX ) ( XXXX ). 


TRUTH IN-LENDING ACT XXXX ( f ) ( XXXX ) Pursuant to XXXX U.S.C. XXXX ( f ) : Please provide the name, address and telephone number of the owner XXXX XXXX ) of the mortgage and the master servicer of the mortgage. 

You should be advised that Violations of this XXXX provide for statutory damages of up to {$4000.00} and reasonable legal fees. The amendments also clearly provide that the new notice rules are enforceable by private right of action. XXXX XXXX XXXX Sincerely, _ _______________________XX/XX/XXXX______________ XXXX XXXX XXXX ______________________________XXXX_______________ XXXX XXXX Date

Company response to consumer: Closed with explanation