Consumer complaint received 2015-05-07
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I received claimant papers which resulted from a class action settlement that took place in the United States XXXX Court for the District of Massachusetts, as a result I am entitled to additional review of mortgage assistance options. CHASE is in CONTEMPT of the Courts directive, by its FAILURE to have sent me a letter within a 30day period After being in receipt of a fully completed application. The Courts directive stated and provided the needed forms to have been filled out. ALL THE requested forms that were required including XXXX, Fiancial docs, XXXX, recent bank acct info, etc., which carry a unique ID were completely and properly filled out and sent XXXX a XXXX, 2014, next day to CHASE, in the provided prepaid envelope. By CHASE own document, the information requested was to be sent by XXXX/XXXX/14, and states " Here is what happens after we receive your applications : if we received a letter fully completed application, we will send you a letter within 30 days, telling you what your available options are for help. '' Instead CHASE sent me a form requesting information to be provided to them from an non borrower in order to qualify me for this settlement. Additionally, they never provided me the letter giving me of my options but decided to sit on the forms that were fully and properly provided according to their own regulations and request and allowed them to expire pass XXXX/XXXX/14. The required forms and request of docs were fully disclosed and timely sent. CHASE own doc also states '' If we do n't receive a fully completed application, we 'll send u a letter within XXXX, telling what we need ... u have at least 30 days after that to send us additional info. '' My application was complete. I called CHASE after they failed to have contacted me within 30 days, I was told by Chase that the info sent XXXX/XXXX/14, expired and needed to update info. I followed their request ( c attached ) Again CHASE never responded, again I contacted them XXXX and was told to update info. I acquiesced. They never responded! Instead Chase continues to be perpetual at their request for the same documents to be sent which continues. Most recently by another letter, trying to cover over their CONTEMPT with a letter dated XXXX XXXX, XXXX. The original process from the settlement which was due XXXX/XXXX/14, has NOT been executed by CHASE. Additionally, they continue to resend me applications for mortgage assistance that does not carry my unique ID.from the settlement. At doing this CHASE is unlawfully demanding me to restart the process all over again. CHASE in its most recent letter to me is also unlawfully retaliating against me, because I have filed a prior complaint against them. This is Discriminatory!! And lawfully can not be tolerated! Their claim in their most recent letter dated XXXX/XXXX/15 to me is that they provided me a letter dated XXXX XXXX, 2014, claiming they needed certain documents from me to review. This is a lie. This is the first I have known of any letter of that date to exist, I i have never even received such a letter. The first letter, I received from CHASE re : this issue is in XXXX XXXX, and it does not mention a request for docs. THIS IS UNFAIR BUSINESS PRACTICES AND MUST BE CORRECTED! I have personally been contacting CHASE over months, and all I had been told is to resend docs, they are outdated. My original application to the settlement provided all the requested documents to CHASE. CHASE unLawfully requested NON BORROWER info., WHICH HAD BEEN PROVIDED TO THEM SEVERAL TIMES. This requested information is not listed on the required list of documents from CHASE in order for my Claim to be reviewed. Re : letter dated XXXX WITHIN THAT ENTITY CAN TYPE A POSTDATED LETTER AT REQUEST. INSTEAD PLEASE PROVIDE The list of documents that Chase requested from me on XXXX XXXX, 2014, in order to had review my mortgage loan for payment assistance. option

Company response to consumer: Closed with explanation