Consumer complaint received 2023-03-14
Company: Bridgecrest Acceptance Corporation
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Upon looking at my credit file, Ive found some discrepancies that need to be addressed with urgency as it is causing a major negative impact to my credit report. Following my last complaint, this company still has not provided me with Legal Documentation to prove any of their claims. If they indeed have an address on file for me, then the information requested should have been provided. This company stated in a claim that the account in question was sold off at auction and an Explanation of Calculations of Surplus or Deficiency was sent to a last known address. I requested more information to verify the debt amount and information of their claims and they have not done so. I do believe that upon looking at my credit file, Ive found some discrepancies that need to be addressed with urgency as it is causing a major negative impact to my credit report. In a statement, said company stated an agreement of {$220.00} biweekly with a final payment of {$220.00}. I am requesting that they provide me with Legal Documentation of the Federal Truth in Lending Disclosures, showing the annual rate, financial charge, total sale price, number of payments, the payment amounts, when they begin and was due to end. I would also like proof of the NOI letter they stated was sent, along with the explanation of calculation of surplus or deficiency letter they also stated was sent that is suppose to outline the amount the car was auctioned for and the remaining balance that is owed as two different amounts were mentioned in their last statement. I stand on my original statement that this debt isnt valid. In the meantime, stop reporting to every credit reporting agency until the Legal Documentation is provided that this debt 100 percent accurate. The statement below is the statement that was issued during my last attempt to reconcile this issue. On XX/XX/2020, we recovered the vehicle due to non-payment. We sent XXXX XXXX a Notice of Disposition and Our Plan to sell the Property ( NOI ) letter to her address on file. The NOI letter outlined the total amount needed to reinstate or redeem the vehicle and explained the vehicle would be sold at auction if the account was not reinstated or redeemed. We also spoke directly to XXXX XXXX on XX/XX/XXXX and provided her with a reinstatement offer. On XX/XX/XXXX, with no payment received toward reinstatement, the vehicle sold at auction, and we applied the proceeds to the principal balance of XXXX XXXX account. We sent XXXX XXXX an Explanation of Calculation of Surplus or Deficiency letter to the address on file. The letter outlined the deficiency balance still owed.This debt is invalid and I have I have never received any of the letters they say were sent I am requesting that they provide me with Legal Documentation. 

Thank you,

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation