Consumer complaint received 2015-09-19
Company: Specialized Loan Servicing Holdings LLC
State: ID
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan servicing, payments, escrow account

Complaint:
I see no opportunity on your website to contest Specialized Loan Servicing 's response to my complaint, Case number : XXXX. 
If there is a radio button to initiate a response, I can not find it in your very pale pastel green links. 


XXXX XXXX 2015Case number : XXXXXXXXConsumer Finance Protection BureauSpecialized Loan ServicingI was n't surprised by SLS response to my complaint. Their knowledge and servicing of my HELOC falls far short of their fudicial responsibilities. 

1. SLS lacked full knowledge of XXXX requirements from the onset. 

2. Prior to XXXX XXXX, I rejected SLS 's offer to initiate an ACH. 

3. I denied their fredom to share my Personal Information with unaffiliates. 

4. I asseerted my intent to mail the 'Total MonthlyPayment ' as noted. 

5. SLS has failed to identify the institution executing monthly ACH dmands. 

6 SLS has refused to escalate my concerns beyond Executive Services. 

7. SLS characterizes our direct monthly payments as 'unapplied funds '. 

8. We submitted timely payments posting on XXXX, XXXX, XXXX, and with check # XXXX in the a mount of {$190.00} which SLS returned. 

9. SLS checks # XXXX are unauthorized. 

9. SLS has unnecessarily and adversely impacted our FICO scores. 

10 SLS has failed to correct their lack of oversight and make us whole. 


I formally request a TILA AUDIT on my HELOC contract in 2015 after SLS bought our loan. The attached documents clearly reveal our timely 'Total Monthly Payments ' accepted and processed electronically by SLS. 

SLS asserts they are 'only a Servicer ' for the 'Investors ''. SLS Agents express no knowledge regarding the ongoing ACH drafts in the amount of {$100.00} against our XXXX XXXX Checking Account. They have no access to view the actions of the 'Cash Operations ' division of Specialized Loan Servicing. They referred me to XXXX for resolution. 

I failed to discover the originator of the ACH demands. Neither XXXX, XXXX XXXX XXXX ( XXXX ), XXXX, nor XXXX XXXX could discern the identity of the ACH Originator. None of the above financial institutions has record of my HELOC under either of our Social Security Numbers. A resolution is beyond our capabilities. 

XXXX XXXX reversed XXXX ACH charges in question on XXXX/XXXX/15 for {$200.00} provisional credit, then XXXX more times on XXXX & XXXX for {$100.00} each. These Provisional Credits were for unauthorized drafts. We closed our XXXX XXXX checking account on XXXX/XXXX/15 to eliminate the unauthorized tapping of our funds. Specialized Loan Servicing and its assigns will attempt to process another ACH draft tomorrow. 

Prior to XXXX/XXXX/15, the HELOC ACH payees appeared on our XXXX XXXX statement as XXXX, ATTN : XXXX '. Beginning with the XXXX XXXX draft, the payee was designated 'Specialized Loan Servicing, LLC '. 
to me, this indicates a change in ownership. 

I received a copy of the original HELOC agreement with XXXX in XXXX indicating a minimum monthly payment of {$100.00} with XXXX. To resolve further contention with SLS, we posted a check on XXXX/XXXX/15 for the amount of {$190.00} to bring the loan current. That check was returned on XXXX. 

Due to SLS 's reprehensiible and negligent actions. our FICO score dropped XXXX points. SLS 's untimely actions have jeaprodized my XXXX stated intent to them to refinance the HELOC and rid their influence from our lives. 

As a consumer, I depend on financial institutions to provide me with timely and accurate information and interpretation of my financial commitments. SLS has failed in their fudicial responsibilities. 

If will be prudent for Specialized Loan Servicing to act fudicially, ethically, and without delay to restore my credit rating AND reverse any penalties and additional interest charges levied since they assumed ownership of my HELOC.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation