Consumer complaint received 2022-09-02
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I made a purchase on XX/XX/XXXX for tickets to Lights over America event in advertised to be held in XXXX XXXX for XX/XX/XXXX ( XXXX $ ). Merchant refuse to give out venue location, no address as ever revealed. Merchant purposely change terms on their support chat and never actually try provided support ends on their event. Merchant never sent out details about their event, no venue, no map, tips, rules or safety concern. Every attempt to obtain info about the event had been done by me ( week of XX/XX/XXXX ). Further research reveal merchant blocks all comments and review on social medias ( purposely to prevent customers speaking out against them ), contact with state officials fire marshals shows merchant has no permit and event is illegal and illegitimate. The merchant has a past histories of cancelling event last minute and " has events weekly in USA but no actual footage, post, tags or actual evidence that any of their events actually happened. Not a single post on XXXX, XXXX, XXXX, XXXX has merchant includes past and future event lineup, food, vendors, actual weather forecast, map, directions, contacts. Previous news report on them from XXXX XXXX. " https : XXXX '' Scampulse also contain many reports of their fraudulent, malicious, discriminating, violation to privacy behavior. 

On XX/XX/XXXX, the merchant Lights over America sent out a email alerting attendees, the event is postponed ( of course just like their past fake events ). " Their first reason Wind direction is wrong at their new locations '' while never one reveal their old and new location for the event. Second reason XXXX restrictions, which banned all chairs and restrooms. This is also a false claims as there a no restrictions in place in the state of Illinois or Wisconsin. I was able to attend another live event on XX/XX/XXXX ( exact same date ) in XXXXXXXX XXXX. And a live concert on XX/XX/XXXX outside of XXXX. The merchant also states they will reveal new date for event with in a week, which they still have not, even until now ( XXXX ). Tixr their ticketing software partner state if a event is cancel without a date will auto refund. 

When I realized the merchant was purpose avoiding location venue questions, and making up never before posted or written terms to keep me uninformed, I could choose to file a dispute with Capital One Credit Card. ( XXXX ) Initially Capital One did not accept any evident or details from me. I call back on XXXX, asking them if I can provide more info, capital one inform they will reach out to me later. Capital One return back to me on XX/XX/XXXX, stating I did not win my dispute, reason : Notification that goods were as described and received in good condition. So tickets to an event that never gave out venue location, is then cancelled, rescheduled with no dates and again no location is goods received in good condition? And this is all determine without giving a chance provide for me to provide my side. Capital One sent me another letter on XX/XX/XXXX for Multiple statements. XX/XX/XXXX I call back asking how should I approach, with an agent saying " just send in what you have describing what happened and we will review it '' and gave me an online link to submit. I submitted my timeline of events and my experience to Capital One that night. That was all I was able to write for the night. Thinking I could send in more information over the next couple of days, statements and evidence does take time to write and reorganize. XX/XX/XXXX Capital one send me a letter stating I haven't sent in the requested documents yet, and they can't help me with what I can sent in. I reach out later that day asking for details how should I sent in evidence and statements, the agent has oh don't worry we probably haven't review everything yet, and refers me back to the previous letter to send in statements. Later that day on XX/XX/XXXX I sent in a few more docs, and on XX/XX/XXXX Capital One says they can't assist due to lack to docs on my end and is closing the case. I call back to Capital One, stating I have more documents to submit and can they open the case back up, the agent replied they will open case when I submit more items. Which I did on XX/XX/XXXX and XXXX. XXXX particular statement requested was " a second opinion on company letterhead from another merchant in the same field that states how the service was defective or did not match the description of your sales invoice '', this will take time to obtain. XXXX Capital Sent out an email " Based on the information we have from you and the merchant, the original charge is still considered valid. '' with no new formal letter. So currently what is the status of my case? I am confused as to if capital one actually review my documents and evidence completely and actually want to me submit more.

Company response to consumer: Closed with monetary relief