Consumer complaint received 2016-08-20
Company: HYUNDAI CAPITAL AMERICA
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
Case number : XXXX I refer to the above Case Number and the status at resolution as recorded below and subsequent attachment. 
" Response not disputed Hyundai Motor Finance said : Explanation of closure With a commitment to customer service and consumer protection, Hyundai Capital America ( hereinafter " XXXX '' ), which does business as Hyundai Motor Finance, appreciates the opportunity to receive and respond to XXXX XXXX 's complaint. As is more fully explained below, after having thoroughly reviewed and investigated the facts and circumstances surrounding XXXX XXXX 's complaint, and recognizing the confusion associated with transmitting the executed extension agreement, HCA has taken steps to process the payment extension and amend its credit reporting on XXXX XXXX 's account so as to remove the 30 day delinquency mark. Consequently, with the responsive explanation being provided herein, HCA will proceed to close its file on this complaint Response In his complaint, XXXX XXXX expresses frustration and concern that he was unable to receive the payment extension forms in a timely manner prior to leaving the country such that the extension was n't processed and his account fell delinquent. Upon receipt of the complaint, HCA personnel reviewed the account history together with the communications between HCA and XXXX XXXX concerning the requested payment extension. Having completed the review, HCA agreed to process the 1-month payment extension and submit account updates to the credit reporting agencies to remove the 1 late mark. HCA personnel communicated directly with XXXX XXXX and explained this decision. XXXX XXXX indicated that he was appreciative of the resolution. HCA has since confirmed that XXXX of the XXXX major credit reporting agencies have already removed the mark, and HCA is waiting for the XXXX to confirm the same ''. 

Further to the resolution, I received a call from Hyundai Motor Finance to the effect that in order to avoid the miscommunication experienced in the earlier payment extension, a new payment extension will be executed using an electronic signature process. 
The new agreement was sent to me by email on XXXX/XXXX/2015 and I had it signed and documented signed on XXXX/XXXX/2015. Proofs of execution are attached and reported below A week after I signed the document, I received a barrage of calls from Hyundai Motor Finance claiming erroneously that I did not sign the document within the stipulated 2 weeks and thus the extension is not granted or in more practical terms, they will not honor a duly executed contract. 
They proceeded to bombard me with a minimum of three calls per day every day and after about 2-3 months I asked them to stop calling me. They then followed up with two letters per week, one for collection of the original amount of {$390.00} plus late fee penalty now totaling {$600.00}. Incessant threat to repossess my car and did not remove the delinquent report at the credit bureau. All in clear violation of the resolution reached with CFPB and the agreement. 
I paid the {$1100.00} for XX/XX/XXXX-XX/XX/2015 representing the 3 months ' payment as directed by their Contact man XXXX. The late fees are still being charged on the XX/XX/XXXX account and rolled over every month with the XXXX 2015 payment. 

My prayer and request is for Hyundai Motor Finance to remove this XXXX 2015 payment delinquent and late fees and return to the agreement and initial resolution by Consumer Financial Protection Bureau. This harassment has had a very big strain on my mental health and well-being. I believe it is bullying and should stop. 
I appreciate your second Intervention. 
Thank you XXXX XXXX

Company response to consumer: Closed with non-monetary relief