Consumer complaint received 2016-10-05
Company: Netspend Corporation
State: NC
Product: Prepaid card
Sub-product: ID prepaid card
Issue: Unauthorized transactions/trans. issues

Complaint:
I do n't know whether to put fraud or scam or unauthorized transactions because it is both. As I have several copies of all of the statements provided, I will send one to the Attorney General, the CFPB, the Department of justice and the FBI. Due to the dollar amount of this financial crime. After reading your response, I am livid that you suggest 11 payments came from The Social Security Administration that were in fact released to me. Here is the fact, the truth of the matter. I opened XXXX card specifically to receive my benefits payments. On month 1 which was XXXX XXXX, I was paid XXXX, which is short by {$110.00} with which the Social Security Administration states my whole payment was released to Netspend and they somewhere along the lines Netspend have helped themselves to the difference in payment. Then, the amount of XXXX was in pending status 2 days later. Again, short being my benefit amount was {$100.00} or so dollars higher. Netspend never released that payment as I called continuously, no one would help me. In fact, the customer service agents were literally laughing at the situation. In XXXX, there were approximately XXXX payments from The Social Security Administration were released. From what The Social Security Administration states, they were payments I had never received in the amounts of XXXX,XXXX,XXXX,XXXX, and XXXX. Those payments are all showing as XXXX dollars deposited to the card. Netspend is trying to make it appear as I received all I was supposed to. not by a long shot. In XX/XX/XXXX, I received my correct payment amount released to me on time. In XX/XX/XXXX, I no longer used the card. however, my dependents payments were applied to the card. I did call Netspend several times stating fraudulent transactions that I neither made or authorized. Their customer service is less than desirable. I then filed my tax returns for XX/XX/XXXX and I was given a Netspend card. This is card number of the only XXXX cards I ever had. Somehow, everything got merged onto XXXX card including my Social Security XXXX payments. I called with fraud related issues more often than not and they would do nothing!! on a few occasions, they did refund me some of the money stolen. However, not nearly everything. I stopped using that card as well and I was totally done with Netspend because of the awful service and the company itself was crooked and enjoyed stealing people 's money. When I stopped using card number XXXX I could n't imagine where the heck all of my money had gone. XX/XX/XXXX, after a lengthy hospital stay, i decided I would attempt to clear up the situation with the XXXX cards. This is where I learned about XXXX cards in my name. I never had XXXX cards, I had XXXX. And the XXXX I had I stopped using very quickly. At any rate, after getting the run around several times, sending their requested documents several times, being told some paperwork had come through blank and re sending directly to XXXX XXXX, I finally got the notification that they would be send ing me the XXXX statements. I was never informed of a paypal statement that they could not send. I wonder what erroneous charges are on there. I received the statements and I was horrified, livid, frustrated, you name it. I called XXXX XXXX for days and e-mailed him for days with no return call or e-mail. I went through the transactions and I highlighted only the ones I knew for a fact that were not mine. There are possibly more, but if I do not know I will give them the benefit of the doubt. XXXX sent me an e-mail stating I would hear something within 10 days. All I want to hear is they intend on making good on the fraudulent erroneous charges and the XXXX payments I never received. I do n't even know what the dollar amounts of the ones stating XXXX were supposed to be. I have e-mailed XXXX for an update, he has ignored me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation