Consumer complaint received 2021-03-23
Company: JPMORGAN CHASE & CO.
State: MS
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
IN REFERENCE TO 2 COMPLAINTS FILED WITH CFPB AND FDIC ON XX/XX/XXXX WITH COMPLAINT ID XXXX AND COMPLAINT ID XXXX RELATED TO ACCOUNT NUMBERS XXXX and XXXX. PLEASE DO NOT CLOSE MY COMPLAINT AGAINST CHASE UNTIL THEY ACTUALLY DO WHAT THEY ARE SUPPOSE TO DO. A RESPONSE FROM THEM TO CFPB HOLDS NO VALIDATION. 

RECEIVED A RESPONSE THROUGH CFPB FROM CHASE CLAIMING THEY TRIED TO CONTACT THE MAKER OF CHECK ( THEY DID NOT ), ACCOUNT PLACED IN SUSPENSE UNTIL THEY CAN VERIFY ISSUANCE OF THE CHECKS FROM THE MAKERS ( Chase received the funds for these checks from other bank on XX/XX/XXXX and XX/XX/XXXX ) then froze the account and would not tell me why nor did they send me any documents regulated by REGCC, And did not provide any response until the above mentioned complaints were filed through FDIC AND CFPB. In this response dated XX/XX/XXXX, chase stated to have funds released, I needed to call the listed number and they will contact the maker of checks or we ( the maker and I ) can visit a branch with 2 forms of ID each. After receiving it around XX/XX/XXXX or so, I called the number as instructed and gave the employee the contacts number since the bank previously said they had no way to contact the maker ( prior to my first complaint ) and refuse to contact the maker when I tried to give chase the number then. The first employee kept saying the number for the contact is not working which there were no attempts to call the maker as we were sitting next to each other at her business. I then contacted the executive office that is listed on the response letter and spoke to an executive that was assigned to my case who informed me to call the first number back and update the contact info for the maker and that employee needs to contact the maker while Im on hold and also informed me that if that employee refuses then to have them connect him on the call for instructions. So I called them again, and same situation, they were calling some number that does not belong to the maker of the checks and refused to update the information I provided as instructed. This male employee also refused to connect the executive claiming that there is no one there by that name nor can he connect to them. Instead he put a manager on the phone who placed me on hold for almost an hour and came back on the line acknowledging that I was still there and that she can hear me and vice versa until she started her lies saying there is nothing g they can do and then started acting like she could not hear me and kept repeating this lie like I was not responding but clearly she acknowledged to hear me before her lies started. All of this including actual names can be seen in my feedback to the FDIC AND CFPB on XX/XX/XXXX. 
On XX/XX/XXXX : the maker and I went to the branch located at XXXX XXXX XXXX XXXX IN XXXX LOUSIANA and they verified both our identity as well as verified that the maker did issue the checks and was informed that the funds would be released to me by check sent to my listed address to arrive within 7-10 business days. I clarified this due to chase telling me this before in XXXX and didnt send it. Well today is XX/XX/XXXX ( 14 business days ) and I have yet to receive the funds by check or whatever. 
The banks response to my federal complaint has no validation nor truth to what they did as they have refused to do what they said they would, gave me the run around, and lies after lies. This was never fraud on my part as chase claimed initially but failed to issue me a REGCC and now that everything has been clarified and verified by them, I still have not received the funds. This is fraud on the bank in attempt to keep my funds for whatever reason. I need my money and everyone with the exception of the Executive needs to be punished for this on all levels. All names are listed in my feedback to the companys response with FDIC AND CFPB.

Company response to consumer: Closed with explanation