Consumer complaint received 2017-05-19
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
Experian should have conducted investigations properly into three report items of mine.   The difficulty is that Experian 's upload of supplemental documents to support an investigation does not function at all ; ie : I am attaching 6 documents PDF in   black and white.
THEIR UPLOAD SERVICE ''   detects   color '' and will not accept them in any format, any file size, any pixel density, etc.It simply does not function day in and day out for at least the last 10 days.
My three items of dispute should have   all been deleted.   They ar e : 1  )  XXXX   XXXX   XXXX   XXXX    XXXX  ...., COLLECTING FOR  XXXX   XXXX ,  XXXX .   Some time ago I visited a  XXXX   XXXX  at  XXXX   XXXX ,  XXXX   XXXX , CA I was defrauded by  two stor e salespeople who had an intent to defrau d me.They sol d me a plan of unlimited usage at  XXXX  dollars per month which I was happy with.   When the first bill came there was a multitude of added on charges and fees which were never disclosed to me and added to whatever I had to sign after I signed.I was so angry at the obvious commission ploy/ fraud that I refused to pay the bill b ecause what I received was not anything close to what I ordered with the two salespe rsons.You must delete this item as you have not only committed fraud but damaged my credit standing as well.    2 ) US DEPT. OF EDUCATION ,1060  ... : While they  may be lite rate, they seem to have a problem with basic mathematics and I have grossly overpaid  my bill.The account s ays the original amount was  XXXX  dollars, a recent payment of  XXXX  dollars which was a tro (   XXXX   XXXX   XXXX   ) .Now they have received a   XXXX   XXXX   XXXX    of  XXXX  dollars ( attached as evidence ) and say I have a collection balance of  XXXX  dollars as of  XXXX   XXXX  .The d ate of the  XXXX  dollar payment was  XXXX  The l etter says allow several weeks for Dept. of Education to  XXXX  .They hav e received and today " verified '' the false information on my credit report.Today is  XXXX   XXXX  2017.YOU MUST ALSO DELETE THIS ACCOUNT ACCORDING TO FCRA for accuracy of furnishers.   YOU CAN DO THE MATH  XXXX  ; THE AMOUNT OF THE DEBT WAS  XXXX  ACCORDING TO THE REPORT.AFTER ALL THIS, THE DEPT. OF EDUCATION THINKS THERE IS A  XXXX  DOLLAR BALANCE.EQUIFAX DELETED upon submittal which Experian   wouldn't/could n't allow.
3 )    XXXX   XXXX   XXXX   XXXX  is a collector for  XXXX   a hospital .   I am a   XXXX   XXXX   XXXX   XXXX   with full medical benefits.While we are supposed to go to VA facility f or healthcare normally if we have an emergency we can go anywhere.I thought I was ha ving a  XXXX   XXXX  with all the symtoms o f one.An ambulan ce was called and transported me to   XXXX   XXXX   XXXX   XXXX  , THE HOSPITAL CLOSEST TO MY HOME.I TOLD THEM I HAD VA  BENEFITS.YOU MUST DEL ETE THIS ACCOUNT ACCORDING TO LAW.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief