Consumer complaint received 2021-06-03
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I was the victim of a XXXX  rental fraud scom. I desperately needed to get a apartment in XXXX  XXXX  because a week and a half I had a XXXX XXXX at my doctors request for a suspicious XXXX  on my XXXX. They suspect it is XXXX XXXX  pending further tests. I have received a notice to vacant my rental after my Landloard wants to double my rent. I am suppose to vacate by XX/XX/2021. I asked my landlord for a extra month so I can verify if I have XXXX or not after waiting 3 days she responder with a emphatic no get byXXXX I had been renting a haul to move out of state. My health insurance is not available in XXXX  XXXX. So I have to get a local apartment. I only had 6 days. I found a rental on XXXX  after the caller had me fill out lease agreement and answer his questions he decided to rent me the apartment. He sent me a signed lease agreement his home phone number and his wife email account to send the money for half the deposit XXXX with being fully refundable. I sent the money thru my bank via XXXX. The landlord acknowledge receiving the money. And he was going to XXXX  the keys and lease to me in the am. He said that the terrific low rent included all utilities including cable. I thought that was impossible. I looked the address up in XXXX and XXXX and found everything he told me was false. I called the Chase bank number to try to pull back the transaction. The representative told me their was nothing she could do tonite the claims fraud department would call me back in the morning and the bank would replace my funds in a couple of days and I needed to speak to claims she opened a report on it. The next day I got no call back so I called the claims department with the number that I was given the night before. I spoke to the agent on claims he told me there was nothing to do with XXXX that I should contact XXXX and he gave me their number. I called the XXXX  number and they don't talk to end users that I have to go back to the bank they don't have info needed. I called the bank and asked to speak to a supervisor in claims I was bounced around to several people but no supervisor after about 1 hour and 50 minutes on hold I went on the case. Website and asked them to put me through to a supervisor that I have been on hold for 2 hours now after about 15 minutes a person said she was a supervisor and her technician was correct the bank would do nothing to make me whole for the fraud. They were not responsible and not libel. I have been banking with Chase and Washington mutual before chase bought them for over 40 years I think this sucks they offer a transfer service that no one is responsable for except the coustomer. That money was half of everything I had to rent a apartment and had to sell everything I had to come up with a rental deposit and 2 months rent. I had to go to the department of aging for help they are trying to help me. Find a place to live. So I wont be homeless. I contacted leagal aid and found out my landlord didnt give me proper service of notice to vacate. And in XXXX  during covid emergency they have to give 90 days to vacate. So she never gave me notice on paper just email so I now have some time

Company response to consumer: Closed with explanation