Consumer complaint received 2021-07-22
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Good morning to the Department of Justice of the United States of America I turn to you for goodwill you protect the justice of our homeland United States notion of freedom and justice, I have already eradicated twice and the complaint that I am sending you has been ignored To you so that you can analyze it and please help me if it is in its precepts and annexed Federal department CONSUMER FINSNCIAL PROTETION BUREAU Please excuse me for any errors I do not speak English and I have to translate through XXXX XXXX In this complaint I also included the agency ( XXXX XXXX ) for the following reason they are the ones who have control of all movement of Chase bank and XXXX have the application that works with Chase bank in other words they have a consortium an agreement they have all the control of my credit report of my transactions my movements my history of responsibility in everything that I ask everything I receive and how I pay all my creditors in my lines of credit or personal loan and how is my personal credit process with them and With other companies to date they have not updated my credit report for this reason I re-file another complaint including them directly and send them photos of evidence from my wife 's phone since I can not capture through my Chase application because they do not allow it, and particularly these named entities did their update correctly XXXX XXXX these entities that I just named act me ualized all my report they are also very important in the credit judgment towards the banks which indicates that they did a fair job at my request as a consumer of my concern and also and also notified them that no other bank that I enjoy has been faithful loyal and excellent irresponsible paying none I lower or took away a line of credit or they lowered a line of credit to send it to you very clearly Federal agency can see it in the credit report denounced XXXX for being the credit agency that monitors you the accounts in their entirety to XXXX XXXX JP MORGAN CHASE BANK & CO. And CHASE CREDIT CARDS that means that Chase was able to monitor my accounts through them and when I asked them to please search and analyze my credit they sent me or wanted to force me to make a request what they call in the term of the bank new inquiry with a hard impact in my credit report damaging much more my experience and my credit reputation lowering my score and having again for 2 more years a credit application with them having a completely excellent extraordinary record as a client and I honor my nature of my responsibility. You can see through my credit report in the three agencies that being my excellent credit they tell me not to get out of the way another injustice and they are totally combined with Chase bank that is the reaction that I can perceive and look at today day for the analysis that I made in the follow-up of my investigation I personally hope that you can see it as a Federal agency that Protect and embrace the true justice to the consumer have not updated my credit report as I requested as a reliable consumer responsible and permanent of all my credit responsibilities until Chase bank this entity that told you and spoke to you could very cordially if they had wanted professionally investigate my credit that they have all the history they would have reacted in a fair way to my request however it was the opposite it was in a reaction of harming me of harming me in the most cruel way that I have received in my 59 years as a consumer Chase bank took a decision not convincing or pleasant or favorable to me as a consumer, In reality they did not answer in a positive or convincing way to my need in the concern of my claim about my history and credit reputation about the discrimination and personal damage that they did against me In damaging my reputation and discrediting my credit morale I will take action If it is necessary to defend my rights, my credibility and my financial status, I have worked hard to have a healthy record for myself and my family, even though I was strongly impacted by the covid 19 pandemic, I am not satisfied, I spoke with them in a friendly way. respectful and admirable, however, they did not tell me or comment, they did not tell me about a solution to my important need to solve the problem and my history is very affected by the bank Chase bank and XXXX XXXX XXXX I give you a real example I wanted to ask you to investigate how I am in my credit report with the institutions that I have credit, I asked XXXX that I am also without any arrears and in all my accounts, I asked XXXX XXXX an increase of only {$2000.00} to a line of credit that I have with them and they denied it and Their reply was that an entity had closed me down and lowered the credit limits that they could not give me the increase, and is I am going to send evidence of the letter that they sent me what is a real and true matter the damage that they have done me better evidence than there is none please take it into consideration that led me to understand the magnitude of the damage they have done to me is unheard of is cruel because I never stopped paying them a month or a XXXX in all the time I was with them they disgraced me they have made a vile act much clearer what XXXX XXXX  and Chase bank have done to me my reputation has made me It took a lot of work and a lot of perseverance to be able to maintain with everything and the pandemic that I was severely affected like many citizens of the United States and also worldwide and my credit implies what is my well-being and the future of my old age and of my family to have an always healthy quality of life to be able to respond in any important act with my credit history since I am going to buy a home for my family in XXXX it is important that my person has good Acceptance of image and credibility before any bank or financial entity that I am going to request a loan with the bank that I am going to direct to request to buy a home, this is not only about the amount or the loan or the bank service if it is not the The way in which they have harmed me and my personal and family projects this implies something very personal in matters of human and professional ethics at the national level I will continue looking for alternatives for my solution my request is that they return the credit lines that I had and that I use judiciously with prudence and responsibility as a good consumer Federal agency you can study to analyze my credit and you will realize that my request is real you have the power of the jurisdiction as a Federal agency with the rules awarded by law, however I did not see that Chase bank put the necessary and appropriate importance to my need and my responsibility without caring anything to be able to to resolve this problem in a professional and friendly manner in a human capacity, please ask the government agency Federal Consumir Financiala Protetion Bureau to further investigate the injustice that was done unnecessarily regardless of its policies by the Chase bank bank for me was a cruel and vile injustice to me they have the ways and the process to be able to carry out an investigation without having to request a hard investigation through XXXX XXXX and not remove points from my credit report again And do me much more harm than what they have done to me As well as they analyze what I had to lower my credit line through them they can do it, every credit financial institution knows that they can do it internally. XXXX XXXX monitors all my accounts and changes there they can do it without hurting me more than I am without having to request my credit report again, these are the Account numbers that I am claiming again ( XXXX ) ( XXXX ) this account was taken away from me, they closed it without notifying me and without telling me anything enjoying it in good consumption and good attitude paying the full balance pending, where today it continues to send me Membership announcements of XXXX XXXX XXXX  the special agent of the executive department of Chase bank who assisted me is Mrs. XXXX this is the number to contact her XXXX Ext. XXXX thank you I hope for your help for the freedom and the Judge that we live in the United States of America, we citizens or any consumer, I ask the FEDERAL CONSUMER FINANCIAL PROTETION BUREAU AGENCY, now a thorough investigation with the credit reporting agencies, I also awaited your response, thank you and God bless you

Company response to consumer: Closed with non-monetary relief