Consumer complaint received 2022-09-02
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
My card number was stolen and fraudulently used around the time period from the end of XX/XX/2022 until end of XX/XX/2022. The primary fraud charges were from XXXX, XXXX ( XXXX XXXX ), and XXXX XXXX. Upon discovering the fraud I contacted Chase, the card was closed and I discussed on the phone a number of charges that were found to be fraud. I received a letter from Chase dated XX/XX/XXXX stating charges that they found to be fraud and others that they found to be legitimate. A vast majority of the charges Chase found to be legitimate were from XXXX, XXXX and XXXX XXXX. I contacted them to inform them that these charges were not legitimate and they agreed to reopen the case. I received another letter on XX/XX/XXXX stating that their review was complete and that the charges from the 3 vendors mentioned were found to be legitimate. I called them again to state that these were not legitimate and they asked that I be a party to a 3 way call with the vendor and I, and we could resolve that these were fraudulent charges. I discussed that we could do this on Monday, XX/XX/XXXX at XXXX XXXX. I received no phone call from Chase at this time so I contacted them and there was no interest by Chase to make these calls. I emailed them the below list of charges at this time that I had gone through and determined were fraudulent. I also contacted the subject vendors and provided statements directly from them stating the legitimate charges that were on my accounts with them. XXXX XXXX confirmed on XX/XX/XXXX that I had no account with them either at their physical casino or their online casino in an email directly from them which I forwarded to Chase. XXXX confirmed in an email on XX/XX/XXXX all of the charges on my account which were legitimate which I forwarded to Chase. XXXX account statements were sent to Chase on XX/XX/XXXX. I received another communication from Chase on XX/XX/XXXX that all of the charges were reviewed and considered legitimate. The charges below are not legitimate. Chases refusal to accept this despite all evidence that they are fraud is confounding and has become a massive waste of time for me and evidence of a large company with no integrity, abusing someone who has little recourse but to accept their findings. 
Transaction Date Description Type Amount XX/XX/2022 XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation