Consumer complaint received 2023-06-03
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to you as a concerned consumer and your client to bring to your attention a serious violation of the Fair Credit Reporting Act ( FCRA ) and specifically Code 1681 ( I ) in relation to my credit report. It has come to my attention that the negative items on my credit report have been inaccurately updated due to a recent breach of the Consumer Financial Protection Bureau ( CFPB ).

Code 1681 ( I ) of the FCRA clearly stipulates that consumer reporting agencies must follow reasonable procedures to ensure maximum possible accuracy of the information contained in consumer reports. It further mandates that if a consumer disputes the completeness or accuracy of any information, the agency must conduct a reasonable investigation to determine the accuracy of the disputed information within 30 days, unless the dispute is frivolous. 

I have thoroughly reviewed my credit report and have identified multiple negative items that have been updated without proper investigation or validation, resulting in misleading and inaccurate information. This erroneous update can be directly linked to the CFPB breach, which compromised the integrity and security of the information provided to credit reporting agencies such as yours. 

I am providing you with a detailed list of the inaccurately updated negative items on my credit report : [ Include a list of negative items, specifying the creditor 's name, account number ( if available ), date of update, and a brief explanation of the inaccurate information. ] I request an immediate investigation into these inaccuracies as required by Code 1681 ( I ) of the FCRA. It is essential that your agency adheres to the statutory obligations imposed by the FCRA to ensure the maximum possible accuracy of consumer reports. The inaccurate negative items resulting from the CFPB breach not only harm my creditworthiness but also violate my rights as a consumer.

I kindly request that you take the following actions : 1. Initiate an immediate investigation into the accuracy of the negative items mentioned above.

2. Provide me with a written statement confirming the initiation of the investigation within five business days.

3. Correct or remove any inaccurate negative items resulting from the CFPB breach within 30 days, as mandated by the FCRA.

4. Provide me with a copy of the updated credit report reflecting the necessary corrections and updates once the investigation is complete.

Failure to comply with the FCRA and rectify these inaccuracies will leave me no choice but to seek legal recourse, including filing a complaint with the Consumer Financial Protection Bureau and pursuing legal action to protect my rights as a consumer.

I anticipate your prompt attention to this matter and a timely resolution in accordance with the law. Please provide a written response within 15 days of receiving this letter to confirm that my concerns are being addressed. 

Thank you for your immediate attention to this serious matter. I look forward to a satisfactory resolution. 

Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation