Consumer complaint received 2017-02-22
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing regarding my home that is currently scheduled for XXXX on XX/XX/XXXX in XXXX Florida. I 'm the heir of my parent 's property with XXXX. I have tried to workout taking possession of the home but with little assistance from Champion Mortgage Company. The court gave me XXXX days to leave the home ; however, I 'm interested in keeping the home since me and my children resides in the home. The process has not been explained to me to take advantage of modification procedures to remain in the home. Yet XXXX is not using the law to assist citizen being discriminated against with regards to the banking processes, especially XXXX homeowners. It seems the courts have been given greater latitude to assist citizens being discriminated against but little has been done to assist me ; I learned over the years the fraudulent tactics used by the banking industry to remove minorities from their homes with the assistance of the legal system. My parents have worked hard for many years and I am heir to the property. I currently work with XXXX with XXXX years of service. I have tried to fight for my home with limited knowledge to avoid foreclosure. 
My mother and father took a reverse mortgage due to XXXX and the need for income to support medical bills. However, I would like to purchase the home but have not been given the opportunity to understand what I need to do to assume the note to continue living in the home. 
I also hired a XXXX XXXX, XXXX, FL XXXX and he has not served me well, each court hearing I did all the talking and he was paid to assist me in the process for assuming the home after the XXXX of my father -- XXXX. My father XXXX XX/XX/XXXX and I have not been given the appropriate procedures that due me by law to assume the property. I also have a living trust and the server Champion Mortgage after sending the trust document several times, I 'm was finally told that they they have received the document after I received a summary judgement and a writ to leave the property. 
The Attorney for Purchaser, XXXX XXXX, XXXX , FL XXXX. Telephone XXXX. On XX/XX/XXXX my home was sold ; I had an XXXX and a XXXX. The first filing I answer the foreclosure I paid XXXX to assist with my parents reverse mortgage to keep the home. The first payment plan arrangement was {$500.00} ; I made the payments as I was instructed to do. I forwarded information that was requested by the courts and bank such as cashier checks, pay stubs utilities bills etc. to assist with XXXX and the hardest hit program, and paid {$1800.00} to a debit program which I was fraudulently assisted. Nothing was done with the DEBT SOLVE program that was recommended by XXXX. The fax number is XXXX and number to office XXXX. The representative is XXXX. 
Another plan was made by this XXXX and my Dad to file bankruptcy but he XXXX before the hearing. Each time I would meet with the secretary or clerical staff for payment ; yet I was told by the bank that the property is sold. According to the XXXX I was not eligible for the hardest hit program. My parent 's property was upside down in XX/XX/XXXX after the XXXX of my mother. I feel this behavior by XXXX and the law XXXX is criminal thus allowing banks to do this to customers is also unfair ; I filed a complaint because there should be some protection for citizens. I paid a total of {$1700.00} XXXX dollars but my money have been used in a fraudulently manner I have been taken advantage of by the banks and the legal process and in need of immediate assistance.

Company response to consumer: Closed with explanation