Consumer complaint received 2021-01-18
Company: Access Receivables of NC Inc.
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted you instead of your attorney

Complaint:
XX/XX/XXXX : I received a phone call from someone who identified their self as " XXXX XXXX 
XXXX '' calling on behalf of Access Receivables Management advising me of a past due debt of {$970.00} owed to the VA Dept. of Taxation for business taxes since year XXXX. I was told by XXXX XXXX that this unpaid debt is accruing 6 % interest daily until paid in full. I requested I be sent a debt validation letter to my current address which I provided. I called the VA Dept. of Taxation at XXXX XXXX XXXX XXXX XXXX, and spoke with a XXXX XXXX XXXX inquiring of any monies owed to the VA Dept . of Taxation, which the representative conducted a query into my individual and business records for the past twenty years, finding no record of me being indebted to the VA Dept. of Taxation. Per XXXX. XXXX, " no record of any past due business taxes, individual tax accounts show a XXXX  balance. '' I received a second phone call from someone acting on behalf of Access Receivable Management demanding payment on overdue business taxes allegedly owed to the VA Dept. of Taxation. I advised this person I was awaiting fulfillment of my request of a debt validation letter from Access Receivables Management, and this person told me they could not provide me a letter validating the debt, but have sent me notices of the debt. I never received any notices, or other correspondence from Access Receivables Management via USPS mail services. 

Today XXXX XX/XX/XXXX XXXX, I received a third phone call from Access Receivables Management. 
The person making this call neglected to state their name. I was told by this person that they were attempting to collect on a debt owed to the VA Dept. of Taxation.  I requested I be provided a debt validation letter, and this person stated, " I can not provide you a letter validating the debt! '' I was threatened with further collection actions in this phone conversation, and the phone conversation preceding this one. I requested, a third time, I be provided a debt validation letter, and I was met with, " I can not provide you with a debt validation letter. '' I disconnected the phone contact after receiving their response that I would not be provided with a debt validation letter. 

XX/XX/XXXX : I received a missed phone contact from Access Receivables Management XXXX XX/XX/XXXX XXXX at XXXX XXXX., while at work. I called the number back and a XXXX XXXX answered the call, and immediately communicated the company 's scripted greeting and debt collector advisement statement. I asked XXXX. XXXX to identify the name of the company she represents, and she replied, " Access Receivable Management. '' I asked XXXX. XXXX to identify the physical address of the company she represents, and she replied, " Why do you need that information? '' I asked XXXX. XXXX  to identify the physical address of the company she represents so I could confirm the existence of the company, and she replied, " I'm not going to give you that! '' She refused a third time to provide the identifying information I requested of the company she represents, instead demanding I pay an allegedly owed debt of {$960.00} on the account of the XXXX XXXX XXXX XXXX. I informed XXXX. XXXX that Access Receivables Management is in violation of my letter of " Cease and Desist '' of all forms of contact with me, and she replied, " There's nothing in the notes section about any such letter! '' I advised XXXX. XXXX that she is currently in violation of my letter demanding all forms of contact attempts stop, and she switch gears and told me unless I pay the amount owed, my wages will be garnished, my credit report will be negatively impacted, and she would have to notify the Dept. of Virginia Taxation of my refusal to pay the alleged debt owed. She abruptly hung up, disconnecting the phone call. Going through my phone call list, I noticed receiving a total of 4 other missed calls from the same company phone number ( XXXX ) which called me today. Those calls came in on the following dates ( XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX ), all of which appear to be after my letter of " Cease and Desist '' was presented to Access Receivables Management.

Company response to consumer: Closed with explanation