Consumer complaint received 2023-07-11
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I am officially filing a complaint against Wells Fargo for years of ongoing fraudulent activity towards me. I have been banking with Wells Fargo since XXXX. During that time I incurred various overdraft fees after the bank statement specified, that I had adequate funds to cover the transactions. Recently, I filed a complaint with Wells Fargo, against an airline that I purchased a ticket from. I tried to rectify the situation with the airline. I explained that I am a person with a XXXX XXXX and XXXX. I explained what transpired, for me to miss my flight on XX/XX/XXXX. I provided documentation both verbal and picture wise of what happened. When I did research, I found out that the department of transportation and multiple clients, had also filed a lawsuit against XXXX, for similar complaints as the one I had. When XXXX failed to refund or rebook me on another flight, I contacted Wells Fargo and explained to them, what had transpired with XXXX. I explained of my handicap my family emergency and the financial straight I was in since I had lost employment due to the pandemic shutdowns and aftermath.. during the years following the pandemic, I was not able to work due to being the main caregiver for my mother aunt and XXXX nephews for hardly any pay. Wells Fargo said they would credit me a provisional credit. I received one more call from their resolution department on XX/XX/XXXX. Afterwards, I was told everything was fine. I didn't hear anything from them from almost 3 months. When I checked my account on XX/XX/XXXX of XXXX. I noticed that I had an overdraft of XXXX. The amount that they had originally credited to me in XXXX. When I spoke to Wells Fargo claims specialists, I received various inconsistent responses from them. First, I was told that their was no reason why my claim was denied and they had reversed the credit they had given me, just because.Then I was told in under 30 minutes, that it was a merchant issue. What I was told in 30 minutes, I could have been told 3 months ago, when I filed the original claim. As Wells Fargo was well aware of the protocol to follow and what the limitations of the contractual agreement with the merchant entailed. Then I would have planned my finances accordingly as to not be in the situation I currently am in. I was fraudulently misled by Wells Fargo that they would be able to resolve the case. I was given inconsistent follow up information about why my claim to recoup the cost of the plain ticket was denied by Wells Fargo. They waited for an uneccessaryily extended period of time to provide me with information with a written letter MONTHS later, that I could have been told earlier in a shorter time frame, through email or the online financial banking platform. As I currently write this complaint, I am in an emergency situation due to the reversal of the credit. Wells Fargo has overdrafted me XXXX dollars + other fees from transactions I made. Once again, they are staggering and slowing down transaction times, in order to charge overdraft fees.. After numerous phone calls, They refuse to reverse the negative balance, that they posted on my account. They are now also benefiting from additional overdraft fees that may incur from this situation. I believe that they are attempting to recoup costs, from the lawsuit payouts they are now expected to pay. My paycheck will be garnished by this negative balance on my account. I do not have any money for a place to stay or food. I do not have any friends or family that can help. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I feel tired and sad. I have gone through so much with these financial abusers. I trusted that they would be fair. However, once again, Wells Fargo is showing me and other clients that we misplaced our trust in their unethical business. They do not care about their customers. Countless long time clients, that stood by them, through the lawsuits and fraud, that they perpetuate and continue to perpetuate against current customers. These people are not redeemable and do not deserve second chances.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation