Consumer complaint received 2015-05-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I received two letters from Wells Fargo Home mortgage dated XXXX/XXXX/XXXX with completely false information as to the denial of yet another modification application for my current hardship as to being unemployed since XXXX XXXX. I submitted all documents requested by Wells Fargo regarding every single detail of my current and past year 's financial information, bank statements, profit and loss statement, EDD statements and all tax returns in addition to explanation letters, the modification packet of forms and other info requested after completed docs were submitted. I qualified for Unemployment earnings and have been receiving EDD payments since late XXXX XXXX - to present. Last year 's XXXX earnings stated that my gross earnings were approximately {$XXXX} BEFORE taxes and commission to agency fees. My side business ( XXXX ) earnings were roughly $ XXXX $ XXXX/month BEFORE deductions. I provided all P & Ls and XXXX as stated above. Wells Fargo however cites in their correspondence to me received today XXXX/XXXX/XXXX, letter dated XXXX/XXXX/XXXX that due to their calculations, my earnings were $ XXXX/month. Completely FALSE and without any substance to verify that figure as it is ludicrous as stated I am now only receiving unemployment benefits which max at $ XXXXper month since the end of XXXX XXXX. The review for the modification was implemented in XXXX XXXX with all documents stated above supporting my last years earnings as it compares to my current loss and diminished income. Wells Fargo further states in the letters received and follow up to my prior complaint with CFPB that my qualification for any programs are again denied due to the accounting they have come to as stated above. As I said, the above information is ludicrous and in no way reflects the accurate figures, documents and bank information submitted to the company, and only further delays and extend the hardship initially created by Wells Fargo by instructing me to default in order to qualify as having a hardship. The letter further states that they deny telling me that I must be in default or imminent default to qualify for assistance, yet the letter then states " This home preservation option is available to customers whose loan is in imminent default ( one or more payments - or soon will be- more than 30 days late, ) and whose debt to income ratio meets product qualification guidelines. '' So based on the accounting control fraud aka magic math that has somehow been decided upon by the company, I am again denied a negotiable work out or modification review after being in review for over 2 months and submitting every piece of financial information I have in the world only to be denied yet again for assistance to lower the 5.75 % int only rate. Yet the state of California has approved me for mortgage assistance based on the exact same facts, figures and duplicated documents sent to Wells Fargo and based on the proof of my EDD earnings and qualifications for the unemployment program, they have approved the grant assistance payable to Wells Fargo on my behalf. I have now submitted 32 applications for modification review and have continually complied and submitted all documents asked and many outside the parameter of what is required. This is consumer fraud, negligence and intent to continue ongoing financial and emotional harm rather than offer any sort of work out solution regarding my mortgage and again wrongfully denying me for the HAMP program. My paperwork is all in order and I will send it via regular mail as to the copy of all docs submitted to Wells Fargo as to my XXXX earnings of {$63000.00}. gross and my small side business which took a loss on my taxes this year and last year.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation