Consumer complaint received 2017-03-24
Company: PNC Bank N.A.
State: MD
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My current mortgage hardship is derivative of pushing through a series of catastrophic events. 
I ended up with PNC Mortgage after the failure of the original mortgage issuer. This current loan was aggressively and misleadingly sold to me by a bank that no longer exists ( National City Mortgage ), persistent mortgage salespeople ( who are embarrassed today about this mortgage ), and appraisers ( no longer appraising ) that all seemed to be in league ( incented ) to sell jumbo interest only loans at high rates. The cost of this loan is expensive to maintain ( with a high interest rate at 7.25 % ), the struggle to keep it current is a drain on all available income and resources. I have repeatedly tried to modify and refinance this loan ( to better terms and interest rate ) over the past decade, each effort denied by the lender ( and investor XXXX ). With no other options to make this loan more affordable, I have struggled to keep up payments. 
The greater economic collapse in XX/XX/XXXX resulted in significant lost property value, making the value of this property less that the loan 's balance. The property value was underwater. I still kept up with my payments. Business also suffered in the period following the economic meltdown, further depleting my assets. My primary source of income is from rental income. I have a second property that was vacant for a long duration, it was listed for rent and sale, but due to the economic conditions of the area, it did not sell nor rent. It has finally been rented, but carrying this property ( with no other options available ) further depleted available resources while not contributing income. I also had a tenant default and eviction process resulting in {$16000.00} of lost rent and property damages. A judgment was awarded in my favor, however the tenant subsequently filed for bankruptcy protection and I could only recover a fraction of the debt. This situation resulted in a vacant property requiring repairs and lost rent. 
Personal issues, including the loss of XXXX siblings, and the XXXX of my XXXX resulted in lost income, lost business opportunity, the need to be a XXXX, and significant medical expense. These events have significantly contributed to hardship as most resources : XXXX, XXXX and XXXX have been focused on survival. Despite this grievous hardship, we have forged ahead and kept this mortgage current. Our parents have also declined ( old age ), requiring direct personal attention. We just dealt with a XXXX in XX/XX/XXXX, which consumed all details and personal resources of the past 2 months. 
I have owned this property and lived here for over 12 years. This mortgage is XXXX, caused by high payments, compounded by the recent 30 % payment increase from {$4600.00} per month to {$5800.00} per month in XX/XX/XXXX. This significant jump in mortgage payment ( increase of {$1200.00} ) almost wipes me out each month. I tried to discuss with PNC mortgage in XX/XX/XXXX but was denied useful assistance toward a modification. Over the years, following the economic collapse, around XX/XX/XXXX, I tried to sell the property. It was considered underwater by realtors, the loan was undesirable and not assumable, we never received a single offer. I could not sell it despite numerous efforts with multiple realtors. In the years since, I have made every effort to keep the property. I have no desire to sell the property, and I have no desire to move. My family lives here, my neighbors are here, I have been here 12 years. I have made a positive impact in this community. My parents are nearby. My partner 's medical needs are met in this area. We do not want to lose our home ; we do not want to move, moving is not an option, and we have nowhere else to go.

Company response to consumer: Closed with explanation