Consumer complaint received 2018-01-07
Company: Comerica
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
My name is XXXX XXXX, I am the XXXX of XXXX XXXX XXXX, We held a checking and savigs account with Comerica Bank Located at XXXX XXXX, XXXX, CA XXXX. 

When I executed the documents on behalf of the corporation that I represent I was advised that this particular account also included a personal account, in addition to the main company accounts. 

The account was opened with a very minimal amount, a total of XXXX XXXX dollars was used to establish the account and slowly progressed on making small deposits. 

I noticed that our account Cashiers Checks were being drafted from an account different than our checking account, which may be normal since its a paid for service. 

We initiated a wire transfer from Comerica Bank to XXXX Bank to cover fees and a check written electronically. I presented my self at the branch and initiated the wire. 

The bank issued a receipt of three pages 8X10 and advised that the wire had been successful. 

However several weeks later we asked the bank if they could print a reprint receipt and they advised us that there was no such transaction on file, I personally held the documents that proof the wire was paid for and sent, some how it went missing from my briefcase. 

Between XXXX AND XXXX I do n't remember the date specifically but I left my office in XXXX XXXX adter receiving our company card and made my way to the Comerica Bank in downtown XXXX, I inserted my card entered my pin and the machine eat my card, without any reason, the next day I walked inside the branch and reported the problem, the banker seemed not to want to talk to me, she was sort of discussed and unwelcoming. I demanded a answer as to why the card had been confiscated, she offered no explanation. 

I contacted the FBI from there XXXX XXXX Phone located in the lobby, but was told to hand up and leave the branch. 

We have a balance of XXXX XXXX Dollars with XXXX that was charged to Comerica Bank, However the address that XXXX used to bill the account is as follows : XXXX XXXX XXXX, XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX During the time we opened XXXX accounts and the time it took to recurre such charges XXXX would bully us when calling to acquire technical support assistance with our account, we would always be told that we do n't have a solution for what you are asking, or we would me made out to sound plain out stupid and ignorant in reference to the technical matters we requested assistance. 

The same problem happened with the Law Offices Of XXXX XXXX, we would initiate payments and the law firm would render vague or ignorant legal assistance, including letters they sent that offered a contradicting pattern of explanations to the matters they claim to represent us to be writing in our behalf, thus causing our account balance to increase and the more the account balance increased, the less legal adequate representation we received. 

We are concerened with this pattern of behavior taking place with all of our creditors, including XXXX, XXXX, XXXX bank, XXXX XXXX, XXXX and XXXX, XXXX Bank, and incoming calls to our cell phone devices as being a non business related calls or calls that would inbound in situations where we would be in a position of attempting to be successful in any matter related to business, personal or associate related matters. 

We ask that you initiate an investigation into Comerica, attached will follow documentation, including multiple XXXX XXXX charges by XXXX and screenshots of Errors caused when attempting to locate the drivers, creating a charge on our accounts and rendering no services. 

Thank you.

Company response to consumer: Closed with explanation