Consumer complaint received 2022-08-31
Company: Dovenmuehle Mortgage, Inc.
State: WI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
Hello, I filed a complaint a few weeks ago about problems with the servicer of my loan Dovenmuehle. I have tried talking to them and they recently responded to a state agency in Wisconsin and the lender Dovenmuehle is lying to the regulators. They have not mailed these documents to me. I have not submitted any documents to apply for a loan modification as XXXX XXXX the Corporate counsel states. I have an FHA loan that is delinquent and I am trying to get help from the lender to apply for and be considered for loan modification. I have been TRYING to get a loan modification application but Dovenmuehle lies and obstructs the process. I don't know how or why it is happening, but it should not be happening. I have called Dovenmuehle last week to get an update and see if I could get an application to send in the information. The agent told me they were not Dovenmuehle, he said they were XXXX XXXX and then he put me on hold and hung up on me. When I called back the voice mail said they were closed. I called back the next day and was told by an agent that because of the way my file was coded, they could not talk to me, I had to call the foreclosure Attorney XXXX and XXXX at XXXX XXXX XXXX. I called them and told them my name and address and the Attorney said all they could do was give me the reinstatement amount owed, they have nothing to do with loss mitigation or modification applications and he said he would notify Dovenmuehle that I called and that they need to work directly with me. I called Dovenmuehle again yesterday and told the agent I had spoken with the Attorney and she said she would email me the application so that I could apply for a loan modification. She verified my email and said I would receive the paperwork in 24 hours and it would include a loan specific application as well as all of the instructions on the documents needed and how to submit them. It was never received. I called back today to ask them to re-send the application. Again they began the obstruction and denial of access to homeowner assistance programs which they are required to offer on a government loan. The agent said I had to call the Attorney again. I explained that I had already done this and that they have nothing to do with the loss mitigation. I asked for a manager and was told that XXXX Washington was the supervisor and that according to her, Dovenmuehle was not allowed to communicate with me. I then asked for the Dovenmuehle corporate counsel XXXX XXXX who sent the fraudulent letter and lied to your agency. They told me they would no longer speak with me. Something fishy is going on here. I make enough money to afford my mortgage payment but due to XXXX I fell behind. They are REQUIRED to review me for modification then they lie to the state agency and tell them that I recently applied. I can't access their online portal, I am blocked out of it because I am in pre-foreclosure. Maybe they are sending documents to the portal, but I assure you they are not being mailed to my house. This response is not acceptable and your agency should launch an investigation of this company, they are trying to steal my house so that they can cash out

Company response to consumer: Closed with explanation