Consumer complaint received 2022-08-29
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Friday, XX/XX/2022, I received a phone call stating that XXXX XXXX had approved the loan I had applied for online. 

XXXX XXXX went through the general questions and verification. She then asked to verify the Wells Fargo Bank account to verify that I received a direct deposit on the XXXX from my employer. I opened up my computer to look into my account. The balance was XXXX. XXXX XXXX said that a representative from Wells Fargo would be calling me to verify that I was getting a XXXXXXXX XXXX loan from XXXX XXXX. I waited for the call. 

While looking at my account online with Wells Fargo Online banking, there were three deposits made to my account : the first in the amount of {$170.00}, the second in the amount of {$220.00}, and the third in the amount of {$170.00}. One of the {$170.00} was in a XXXX as if it was withdrawn. At that time, they did not have reference numbers on them. 

I asked XXXX XXXX why were the three deposits made into my account that I did not authorize. XXXX stated that the Underwriter would provide the information for me. 

Also, XXXX XXXX stated that Wells Fargo said they tried calling me four times and did not get an answer. I replied that that was not so. XXXX then said she would get Wells Fargo on the call. XXXX XXXX XXXX of Wells Fargo came on the line and stated that Wells Fargo conducts business with this company often. He said that they would be placing the loan into the account. I asked XXXX XXXX for a # so I could reach him directly at Well Fargo. He replied XXXX I called the number, and the # was not in service. 

The Underwriter took over the call and said she would need {$400.00} from me to pay the processing fee for the {$3000.00} loan. 

I hung up the phone and called Wells Fargo online banking and asked if they had called me that Friday morning. The answer was no. They decided to make the lost, stolen claim. And then transferred me to the Wells Fargo online Fraud department. The fraud department was aware that a claim was created with the lost, stolen department. I was assured that I would have access to my new account ending in XXXX and that XXXX would be closed. Further, I had 90 days to notify all agencies of the new account for drafts and direct deposits. In addition, my debit card would not be affected. And there was nothing else required except to file a report with the Wells Fargo phishing department and the credit bureau. 

At XXXX p.m, I went to purchase gas and obtain my medication and could not due to the hold on my new account and the debit card. 

I went into the Branch on XXXX XXXX XXXX XXXX. XXXX NC XXXX to draft out my personal funds. And informed that my account was closed, and XXXX Wells Fargo wanted to continue a relationship with me, they would let me know. I requested to speak with the lost, stolen department since they placed a hold on my funds and any transactions to the account. I was treated as if I were the scammer and not the Victim. 

I still, as of XX/XX/2022, can not receive my funds. I am without the medication that I take daily. Those funds should have been sent back to the XXXX XXXX, as told to me by the banker. I did not place those funds into my account. XXXX XXXX did and requested the exact amount I had in my account to pay the processing fee. 

Because this act was caught in time, XXXX XXXX became angry and sent threatening text messages to me while I was on the phone with the fraud department of Wells Fargo. As a senior citizen, This cruel, inhumane treatment is unacceptable. 

XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : ( XXXX ) XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief