Consumer complaint received 2022-12-21
Company: EQUIFAX, INC.
State: DC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have been attempting to get Equifax, the last of the three major credit agencies, to correct an erroneous collection account on my credit report since XX/XX/XXXX. There have been a series of obstacles unique to Equifax, for the other two agencies removed the information promptly and efficiently. 

In XXXX I was charged erroneously by XXXX. I had canceled my account, and they charged me for a month after I had already canceled. I used my XXXX XXXX dispute process to dispute the charge. XXXX XXXX promptly agreed with me in XX/XX/XXXX and refunded my money. I figured the matter was closed. Unfortunately, I received a collection notice from XXXX XXXX XXXX in the summer of XXXX and then realized my credit report was being penalized with an erroneous collection. In early XXXX I resolved the error with XXXX and XXXX, without issue. However, Equifax has refused to yield to facts and has been incredibly difficult to communicate with. 

My first dispute with Equifax, launched on XX/XX/XXXX, as not resolved in my favor. Frustratingly, Equifax 's website was not reliably uploading disputes. This lasted for most of XXXX. I called Equifax several times and sent in packets by mail twice ( XXXX and XXXX ). All submissions by post were ignored. Finally, I was able to get a second dispute launched on XX/XX/XXXX. I sent them further information, including evidence from XXXX XXXX, that should clear me of the collection. I used XXXX XXXX ' bill dispute resolution process back in XXXX to clear this up. Yet, rather than working within the XXXX XXXX dispute process, the vendor decided to send the amount to collections in error. I have sent Equifax the XXXX XXXX dispute resolution notice and commentary around the chain of events, but they merely respond that XXXX XXXX XXXX is able to verify the balance. 

Equifax is providing no logical explanation to why this collection is on my report. I have provided enough evidence to prove that this collection should never have been placed on my report, that XXXX XXXX vendor, XXXX, billed me incorrectly, and that XXXX XXXX cleared that up promptly in XXXX. My attempts to work with XXXX have been incredibly frustrating. Numerous phone calls in XXXX were made to XXXX, and they could not yield any fruit to why this happened. In XX/XX/XXXX, I went to a XXXX customer center and talked to XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX. XXXX XXXX was quite helpful in confirming that the charge on my account was out of the ordinary and that the notes on the account show a series of conflicting messages over the course of the past four years. Unfortunately, he was not in a position to make a resolution. He warned me that given the amount of time, it might be that no one is in a position to resolve the situation adequately. XXXX XXXX assured me that a XXXX would be in touch with me to discuss next steps and suggested I talk with XXXX corporate like I had done in XXXX. To this date, no one at XXXX XXXX has called my phone to discuss this matter. When I asked XXXX XXXX was unable to show me any effort to make me aware that I was owed this money in the form of an invoice in XXXX. I do not know if this is a result of XXXX negligence in XXXX or limitations on his billing system in XXXX.

Company response to consumer: Closed with explanation