Consumer complaint received 2017-05-18
Company: Netspend Corporation
State: TN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
To whom it may concern
My name is XXXX XXXX on XX/XX/XXXX I reported my bank prepaid card messing. To net spend that uses the name of XXXX XXXX XXXX telephone XXXX, and filed a complaint which number is XXXX. Two weeks later I called back on this case and after the customer rep looked over my account she found more un arothorized charges a total of XXXX. Which she had to open a separate dispute claim number XXXX on XX/XX/XXXX.  On XX/XX/XXXX, I was paid back on the charges of the first claim. On XX/XX/XXXX, I received a letter back stating that since I had not reported these transaction before 120 clander days that it was my fault and I sent them an email witch I have copied and added to this complaint as shown below

XXXX XXXX 
	 XX/XX/XXXX
 		 
 
to XXXX.
 
	
My name is XXXX XXXX here is the dispute form I filled out there are still more charges I need to add to it for I ran out of room to place them. XXXX to XXXX on XX/XX/XXXX @XXXX XXXX, XXXX at XXXX on,XX/XX/XXXX @ XXXX XXXX XXXX, XXXX @XXXX onXX/XX/XXXX @XXXX XXXX, XXXX @XXXX on XX/XX/XXXX @ XXXX XXXX, XXXX on XX/XX/XXXX to XXXX @ XXXX XXXX, XXXX to XXXX on XX/XX/XXXX @ XXXX XXXX,
3 Attachments
 
 
 
XXXX XXXX 
	XX/XX/XXXX
 		 
 
to XXXX.
 
	
On XX/XX/XXXX @ XXXX XXXX, central time I called in and spoke to a customer service rep named XXXX ID number XXXX to let her know of three charges that were placed on dispute case number XXXX, to XXXX XXXX and 2 in XXXX XXXX I did and was not supposed to be in dispute case. Open going over the names on dispute XXXX found that other charges dating back more than a 100 days was also made from XXXX and XXXX after adding them up she came up with a total of XXXX made to these two places where she filed a dispute claim number XXXX reference number XXXX and after the dispute she filled she informed me that since most of this two new charges she filled dispute was over a 120 days old I needed to send in another dispute letter explaining why I did not dispute this transaction I did not know about them or that they was made or i would have disputed them. I am grateful that XXXX found these charges. She has been the first customer Service rep that has gone out of her way to let me know or ask if I did these charges. I did not write down the date or time all these charges were made to these two company all i know is I did not do them. Thank you again for your time and you help
 Then Two days later I received a letter saying they will be paying me back XXXX cents back of the XXXX cents which some of the charges they are giving back was more than 129 days old so, I called them and asked why are they picking and choosing what ones to pay back as you will see the charges all of them and then they tried to tell me that the money I got was on the claim number XXXX when it was the claim number XXXX. I also was told when I called on the 2nd letter on the claim XXXX that someone from the claims dept. would be calling me before the end of the business day. 24 hrs. after told this I called and was told that they had 2 business days to call me and 2 weeks later no one from claims dept. has called so I called back. And that was when I was told I had already been paid back for charges. So, after specking to better business beau which I have filed a complaint with them too I was told to call the General Att. General Att told me since it was a pre-paid credit card to call you guys and I talked to a rep Name XXXX and he walked me thru the steps of what to do. And what I would like to resolve this and I told him I want the full amount that I am owed nothing else. I do have your fax number where I can send copies of the two letters with the charges I did not do or okay to be done

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation