Consumer complaint received 2023-10-16
Company: BANK OF NEW YORK MELLON CORPORATION, THE
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
Originator : XXXX XXXX XXXX, XXXX XXXXXXXX XXXX : XXXX XXXXXXXX XXXX XXXX XXXX Value Date : XX/XX/XXXX Amount : {$50000.00} XXXXXXXX XXXX : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Senders reference number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX is a manufacturing enterprise founded in XXXX and is part of the XXXX XXXX 

Our main products are preform and cap. It is from them that the most popular plastic packaging in the world is made - a bottle. The plant supplies its products to various large customers, including foreign ones, such as XXXX XXXX To produce products, the plant purchases raw materials, including from foreign suppliers. 
Our business does not operate in a criminal way, does not receive income from crime, and does not finance terrorism. 

On XX/XX/XXXX XXXX XXXX XXXX XXXX ( XXXX, XXXX XXXX ) and XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX signed a contract XXXX. 
Under the terms of the contract XXXX XXXX XXXX XXXX sells and XXXX XXXX XXXX XXXX buys and accepts the raw materials - polyethylene terephthalate of bottle grade and XXXX raw materials for cap production hereinafter referred to as the goods of XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX ( XXXX, XXXX XXXX ) and XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX  ) are not companies that are under sanctions. 

On XX/XX/XXXX XXXX XXXX XXXX XXXX instructed XXXX XXXXXXXX XXXX ( XXXX, XXXX XXXX ) to make a payment in favor of XXXX XXXX XXXX XXXX under contract XXXX dated XX/XX/XXXX to XXXX XXXX XXXX XXXX  in the amount of XXXX USD ( Currency payment order No. XXXX dated XX/XX/XXXX ). 
According to the SWIFT message dated XX/XX/XXXX ( attachment to the transaction on account XXXX dated XX/XX/XXXX in the amount of XXXX USD ), the transfer to XXXX XXXX XXXX XXXX. must be carried out through the correspondent bank - THE BANK OF NEW YORK MELLON. 
On XX/XX/XXXX, the funds were debited from the account of XXXX XXXX XXXX XXXX XXXX. 
However, until now, XXXX XXXX XXXX XXXX ( Receiver Bank - XXXX XXXX XXXX XXXX ) has not received the funds, moreover, the funds have not been returned to the XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX sent an application to search for a payment to the XXXX XXXX Bank. 

The specified transfer was returned to THE BANK OF NEW YORK MELLON, and later on XX/XX/XXXX was blocked by THE BANK OF NEW YORK MELLON. 

On XX/XX/XXXX XXXX XXXX XXXX XXXX applied to XXXX with a request to unblock the blocked transfer of funds. 

On XX/XX/XXXX, a response was received from XXXX in which XXXX refused to release the payment, stating that said transfer violated XXXX Order XXXX of XX/XX/XXXX, Blocking Property of the Government of XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX, and Prohibiting Certain Transactions With Respect to XXXX XXXX and the XXXX XXXX XXXX XXXX  XXXX C.F.R. Part XXXX. 
The contract between XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX  was concluded before the imposition of sanctions against the XXXX XXXX XXXX. XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX  are not companies that are under sanctions. Thus, there are no reasons to block funds belonging to the XXXX XXXX XXXX XXXX. 

In addition, upon a repeated request to unblock the payment, XXXX provided the same information, refusing to issue an unblocking license. 

Thus, a situation has arisen in which XXXX XXXX XXXX XXXX can not return its money, and therefore we are asking you to help unblock the payment or suggest what to do next.

Company response to consumer: Closed with explanation