Consumer complaint received 2017-10-12
Company: Ocwen Financial Corporation
State: NM
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I have a FHA loan through Ocwen XXXX XXXX. Due to my husband 's poor health, we made a decision to to sell our home and move to XXXX, NM to be closer to health care. We made this decision in XXXX, XXXX. Our home is located in XXXX, NM in a very rural area about XXXX miles from XXXX. Because of the housing crisis in XXXX, the value of our home was less than the mortgage balance. I contacted Ocwen in XXXX, XXXX requesting approval for a short sale and was told that I qualify and to go ahead and list the property with a realtor which I did in XXXX, XXXX. We had XXXX offers between XXXX, XXXX and XXXX, XXXX. All but XXXX buyer ( the last offer ) pullled out because Ocwen took so long to process the offers. The last buyer waited from XXXX, XXXX to XXXX, XXXX, the short sale offer was approved in XXXX, but only approved for 15 days. The buyers lender needed 45 days to process their loan and could not meet the deadline. My realtor relisted our home and then in XXXX, XXXX. I received a letter from Ocwen informing me that FHA would not approve a short sale unless the buyer made an offer for the entire loan amount. During this period from XXXX, XXXX and XXXX, XXXX, I received multiple letters from Ocwen regarding the short sale and progress. After I was informed in XXXX XXXX that the short sale was denied, I applied for a deed in lieu of trust and was approved. It has now been 10 months and the deed in lieu has not been finalized. I signed papers on XXXX XXXX, XXXX to hand the property over to Ocwen. They secured the property the end lf XXXX, XXXX. I have been told they needed another title search, then again informed they needed another XXXX today, I have been told the inspection was done, then another inspection was needed to satisfy FHA. To top things off, the XXXX who was sent to the property to make repairs turned off the well On XXXX XXXX, XXXX. As I had informed Ocwen in the past, the well is located on our property and is a well share between our home and our XXXX neighbors. I offered to send Ocwen the well agreement and was informed they did not need it. When the well was turned off on XXXX XXXX, our neighbors did not have water and they turned it back on. The XXXX disconnected the water line to the hot water heater and my house flooded when the well was turned back on. I was informed by my neighbor today. I contacted Ocwen letting them know what happened and that they can not turn off the well because ot is a well share. This afternoon, my neighbor contacted me to inform me that the XXXX turned off the well again. The well has been turned back on. Ocwen can not turn off the well. My neighbors have legal rights to the well. Ocwen does not seem to understand this. I was mislead for over 2 years that I could sale my home as a short sale. My realtor wasted 2 years of his time. It has now been 10 months since the deed in lieu process for a total of 3 years. I have kept all my appointments with my relationship XXXX during the past 3 years. Ocwen has mis-reported missed payments to the credit departments, as of XXXX, XXXX, my credit report is showing XXXX missed payments and it is actually XXXX. We moved to XXXX in XXXX, XXXX. Ocwen was aware of this and not once was I informed that I should stay in the house which apparently was a problem with FHA. I am devastated about this whole process. I should have been informed in XXXX, XXXX that I did not qualify for a short sale, not 2 years later.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation