Consumer complaint received 2016-12-19
Company: Ocwen Financial Corporation
State: NY
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Thanks for your response to claim # XXXX. 
Your response states that ( 1 ) there was only XXXX investor and since the loan is now paid in full there is no investor. 
You also included a XXXX indicating that such XXXX cleared the original pending XXXX assignment, XXXX obtained upon The XXXX XXXX Bank bankruptcy back in XXXX. 
However, you failed to notice that such XXXX is a XXXX XXXX XXXX filed in XXXX for a loan that existed under a different apartment - XXXX. The loan Ocwen serviced was for apartment XXXX. Apartment XXXX was sold in XXXX and due to a hold up at closing for a pending lien on such apartment, is that I learned about another lien pending under XXXX which I was also completely unaware of. 
XXXX XXXX Bank was acquired by XXXX Bank. Therefore, the XXXX Ocwen is enclosing indicating as lien release on apartment XXXX is false. XXXX XXXX needs to issue a clearance of such assignment. Specially when as you are stating there is no longer any investor affiliated with the shares of apartment XXXX as the same is now paid in full. 
XXXX XXXX never notified me nor any shareholder that they were going to obtain a loan under which they were going to pledge all the shares of the Co-Op 's apartments. Such master loan was for the Co-op to obtain the deed to the land where the Co-op sits and which loan was paid in full XXXX. We ( shareholders ) are still waiting for such deed. 
Your investor not only misrepresented himself, abused its power by utilizing certain board members to its own benefit and has caused me and family great disruptions. As mentioned before, limiting my ability to rent. Sponsor always manipulated boards thru the use of insider 'shareholders '. 
I even think that they are responsible for the missing of XXXX of my brothers in an effort to prevent a family member to stay on my apartment. ( while this is all pure speculation, I want Ocwen and the world to know the extent of greed involved in these undercover arrangements - i.e. loan assignments which no XXXX other than parties directly involved know. They heavily impact the borrowers - specially those of Co-Ops who do not know what dealings the investors are involved in that could negatively impact the investments shareholders pay for while investors only collect profits even when none may exist. ) ( 2 ) I received a copy of the proprietary lease from XXXX XXXX for my signature which I returned requesting that they send back the same duly executed along with the stock certificate. XXXX XXXX had sent me XXXX proprietary leases. I returned only XXXX since per multiple attorneys I consulted with, there should only be XXXX proprietary lease as I am the only owner of the shares. I 've been paying for the loan on this apartment since XXXX. 
XXXX XXXX is unwilling to process the proprietary lease claiming that they need both proprietary leases they sent to me. I sent XXXX back, will not sent XXXX proprietary leases. XXXX is null and void. 
I request that you instruct XXXX XXXX to forward you the corresponding executed proprietary lease together with the stock certificate and submit the same to me immediately in completion of the pay off documents Ocwen owes me. 

You also stated that I have failed to proof to you that there were multiple assignments. I had sent you copies of the XXXX and XXXX from XXXX Liquidating Trust filed in XXXX while XXXX XXXX maintained the original assignment since XXXX which they obtained upon The XXXX XXXX Bank bankrupcty. 

XXXX XXXX needs to issue remedy to me for the assignments they entered into illegally.

Company response to consumer: Closed with explanation