Consumer complaint received 2015-11-03
Company: SYNCHRONY FINANCIAL
State: NV
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
From Florida Attorney General XXXX XXXXTo : XXXXXXXXXXXX ; Hello XXXX XXXX, The XXXX Attorney General 's Office received your correspondence regarding Synchrony Bank. We appreciate hearing from you, and I am sorry for your difficulties. 

Our office has been in contact with Synchrony Bank and set up a process for handling consumer complaints. Therefore, I am forwarding your complaint to Synchrony Bank for review, and asking that the company contact you and our office on the outcome. 

In the meantime, you may also wish to express your concerns to the Consumer Financial Protection Bureau ( CFPB ), the federal consumer agency which reviews complaints about mortgages, credit cards, and other consumer financial products and services. For more information about the CFPB or to file a complaint, please contact the CFPB by telephone at ( XXXX ) XXXX or online at : XXXXThank you for reaching out to Attorney General XXXX Office. We hope this proves helpful. 

Sincerely, XXXX XXXXOffice of Citizen ServicesFlorida Attorney General 's OfficeXXXX, The CapitolXXXX, XXXX XXXXTelephone : ( XXXX ) XXXXToll-free within Florida : ( XXXX ) XXXXWebsite : XXXXPLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY. 

To contact this office please visit the Attorney General 's website at XXXX and complete the on-line contact form. Again, thank you for contacting the Office of the Florida Attorney General. 
XXXXINTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL 'S OFFICE ON XX/XX/2015Ken XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX : ( XXXX ) XXXX : XXXXXXXXXXXX : Synchrony BankPo box XXXX, FL XXXX : XXXX : Credit servicesThis is UNFAIR and if it 's not ILLEGAL it SHOULD BE! I have had a revolvingcredit account with care credit, now Synchrony Bank, for over 6 years. Myavailable credit limit was XXXX. My account was paid ON TIME OR EARLY everymonth, NEVER MISSED A PAYMENT or NEVER PAID LATE. During the entire time I hadthis account my credit was poor and now is much better than anytime in the past5 years. I finally, after paying this account ON TIME OR EARLY every month for6 years and paying their rediculous interest fees, paid the account off in fulland had a XXXX balance. That was a month ago. Today I got a letter that theyclosed my account The letter states " based on our most recent review of yourcredit information, your care credit/Synchrony bank account has been closed. 
Synchrony bank periodically reviews accounts based on its existing creditpolicies and standards and information provided by credit reporting agencies aspermitted by the fair credit reporting act. This decision is final and willappear as credit line closed by credit grantor. The reasons are based on yourentire credit history and not just solely your history with synchrony bank -principal reasons for making this decision- Serious delinquency and publicrecord or collection filed, too few accounts currently paid as agreed, numberof accounts with delinquency, proportion of balance to credit limits onaccounts to high. My credit WAS WORSE THE PAST 5 years than it is now. Theycould have closed my account, based on those reasons, when I HAD AN ACCOUNTBALANCE, but WAITED until the ACCOUNT WAS PAID IN FULL to do this. It 's NOTFAIR AND SEEMS ILLEAGLE. In 6 years this account was NEVER PAID LATE. My creditonly has old accounts that are at least over 5 years since there has been anyactivity. My credit is better now than at ANYTIME that I had the care creditaccount open, yet they chose NOW to review my derogatory credit and close theaccount. It 's because it was paid off. If they close a consumers account while

Company response to consumer: Closed with explanation