Consumer complaint received 2023-05-09
Company: Patenaude & Felix A Professional Corporation
State: CA
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Need information about your loan balance or loan terms

Complaint:
To document the sequence of events we entered an agreement with XXXX XXXX XXXX in XXXX of XXXX to pay {$85000.00} over a period of time, without any judgement processed for the private college loans. I faithfully paid XXXX XXXX XXXX for over two years. Then in XXXX of XXXX the check I sent was returned to me by the USPS with a sticker which read no forwarding address. I called the XXXXXXXX XXXX XXXXXXXX, and it went to a voicemail. I remailed the check to XXXX and XXXX, and it was returned as well. I then called my former attorney who advised me that he thought Patenaude & Felix, APC taken over my contract, but since he no longer represented me I need to contact them to verify this information and find out where to send the payments. He gave me their number and I looked up their address. I am the co signger and person paying the loans. 
I contacted Patenaude & Felix several times without any response. When I finally got through, I was told someone would get back to me. I finally reached someone else and I requested an email. I reached out via email. I have a copy of the email I sent. I called several times asking for a letter or email from them verifying they were the new law firm which took over the payments, without any responses. I asked for the substitution of attorney to make sure I was sending my payments to the correct firm since the letter were returned with no forwarding address from XXXXXXXX XXXX XXXX. I have the original envelopes with the checks showing that in XXXX and XXXX of XXXX the checks were returned.. 
In XXXX and XXXX of XXXX I contacted Patenaude & Felix, APC, and was told someone would get back to me. Now four years later I receive information there is a levy on my bank account and a judgement against us that we were never notified on. This is very disconcerting since I attempted several times in good faith to contact Patenaude & Felix to verify they were the new firm and where to send the payments. 
The bank told me to call Patenaude & Felix, APC about the levy, when we called we were told there was no such case. On XX/XX/XXXX, I went to my mailbox today and found a copy of the bank levy that Patenaude & Felix, APC sent. I made payments two years straight to XXXX XXXX XXXX and would have continued if the checks had not been returned. When I found out Patenaude & Felix, APC was the new firm I attempted many contacts. The first contact I received from their office was the bank levy. No one returned my calls or emails to tell me that you had taken over from XXXXXXXX XXXX XXXXXXXX. I would either like to get a loan to do a settlement or go back on a payment plan, and have this judgement vacated so it will not effect my credit or livelihood. Patenaude and Felix will still not send me anything in writing saying they are now the firm, but they advised they plan to take further action against me if I do not make payments

Company response to consumer: Closed with explanation