Consumer complaint received 2021-06-16
Company: JPMORGAN CHASE & CO.
State: KY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I made a complaint # XXXX regarding the mortgage application I applied to Chase Bank and it was denied at the time of closing, when every thing was ready. I lost time, money and the property I was interested to buy. I paid {$500.00} to Chase Bank for the loan processing fee and {$300.00} for inspection and {$300.00} to the XXXX company. 
Following are the details which I have mentioned in my previous complaint. 
" I have a Checking and Saving account with the Chase Bank since last year and I get my pay every week in my checking account. I have submitted the request for home loan with Chase Bank more than 45 days ago and after verifying all the information such as credit score, social security information and other relevant information, Chase Bank issued a Pre Qualification on XX/XX/XXXX. 

Later on for further processing in order to proceed for the closing, I had submitted all the documents such as SSA89consent, all my legal documents ( Employment Authorization Document-EAD, Document of notice of action I-797 ) issued by USCIS, my Driving license issued by Kentucky, W2 forms of XXXX and XXXX, Tax return statements of XXXX and XXXX, information for the employment verification, bank statements of XXXX XXXX  and Chase bank which showed the funds available for down payment, closing and I have the funds more than the required amount. 

Chase Bank sent me the Closing Disclosures on XX/XX/XXXX and the closing date was scheduled to be on XX/XX/XXXX but it was delayed. 

But now, when almost everything is ready such as Condo inspection completed, the title documents were prepared, Condominium insurance, home appliances warranty and almost everything was prepared and were just for the new closing date. The seller too cooperated for the extension of the closing date. 

I was surprised when I came to know from the Chase Bank that I was not eligible for the loan approval as per the recommendation of the underwriting team. The reason for denying my mortgage loan is that I do not have a XXXX XXXX  status ( XXXX XXXX ) and I have the category of XXXX in my EAD ( Employment Authorization Documents ). I told them that I am in que to get my XXXX XXXX and it will take time. 

They would have done this verification for eligibility as the first step in the beginning, prior to issuing the Pre Qualification letter, Conditional approval and the Closing disclosures. They have wasted a lot of my time ( more than 45 days ) giving a false hope of approving the mortgage loan. I have missed other options available for me at that time. I am wondering at their immature system of working. 

I am a legal resident of USA and I have all the legal documents issued by USCIS. I have filed my tax returns for the years XXXX and XXXX and I have submitted all those documents. 

Even though my category in my XXXX authorization is XXXX, I am still eligible for the mortgage loan. The Mortgage report says that a foreigner with valid XXXX is still eligible for Mortgage XXXX XXXX : XXXX ) whereas the decision of the underwriting team of Chase Bank is contradictory. 
I am in stressful situation at this last moment and I have spent money for the Condo inspection ( {$300.00} ), paid the services charges to my realtor company ( {$300.00} XXXX and even the Chase Bank charged {$500.00} towards the mortgage processing fee. '' I received a letter from Chase Bank that I have mentioned that I am a permanent resident, which is not correct and the Chase Bank is the XXXX which assumed that I am a Permanent Resident. 

I trust CFPB and I sincerely request you to look into this matter and help me in getting the justice. Chase Bank should pay for the loss ( monetary, time and hurting of our emotions XXXX. 

Hope to get an early and prompt favour and action immediately.

Company response to consumer: Closed with explanation