Consumer complaint received 2020-06-12
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I opened up a Capital One credit card in XXXX of XXXX to build up my credit score. Since then I have made my payments on time and I have paid more than the installment of {$24.00}. Initially, once I began making payments over the balance due of {$24.00}, I expected that information to be reflected on my credit report in a timely fashion after my billing cycle close. 

In XXXX, I noticed that Capital One was not reporting my payments for several months at a time after payments were being made over the required balance. I contacted Capital One and they stated that they would correct the problem. I immediately, followed up by filing a dispute with all of the credit bureaus. This same exact thing happened where they overlooked the months that they did not report and they corrected the problem according to their liking. 

Second, I checked my credit report in XX/XX/XXXX and realized that my payment history was not updated since XX/XX/XXXX. Again, I contacted, Capital One and XXXX  about the same issue with stalling to report my payment history in a timely manner. Both representatives of Capitol One and XXXX   shifted the blame on the each other. Secondly, the representative from XXXX  verbally confirmed to me in XX/XX/XXXX that my information has not been updated since XXXX of this year by Capital One, so, therefore, I opened another dispute. I was assured that I would receive a free credit report and credit score which I have yet to receive. 

Recently, on XX/XX/XXXX I decided to check the status of my dispute that I filed, so I contacted Capital One and XXXX. I was informed that my information was updated for the month of XXXX, however, they failed to provide me any information on the investigation that I opened to further explain the delays in both companies not reporting and updating my payment history as it is required by FTC? Again, they shifted their inactions on Covid - 19 and I explained to both parties that I was having these issues predating Covid - 19 and that all of their responses sounded scripted. 

From my personal perspective as a consumer all of my payment history is supposed to be updated and reported on time by law. In addition, I should not have to file disputes with credit bureaus or credit card companies every 90 days to insure they are doing their jobs. Yes, they updated my payment history for XX/XX/XXXX, but they failed to include the months of XX/XX/XXXX and XX/XX/XXXX. Because of their inactions my credit score have been injured 25 to 35 points for the month of XXXX with XXXX. To make matters worse, this is the second time that I have had this issue with them so that is another 25 to 35 points. In total, I have lost between 50 to 70 points off of my credit score between XXXX and XXXX due to the inactions of others. 

On the other hand, this appears to be systematic of both companies when it comes to shifting the blame on each other 's responsibility of reporting my payment history in a timely fashion. 

To confirm whether or not I was in error or misunderstood the reporting process of Capitol One, I contacted them earlier before I filed this complaint for verification. Again, I was informed that my billing cycle ends on the XXXX, of each month and they report to the credit bureaus between the XXXX and the XXXX of each month. In addition, I asked the representative why it was taking them two months to  forward my information to XXXX  and she stated, that it was not her job to tell them when to report after the have provided the information. That is when I asked her, then what is the purpose of me making my payments on time if you are not going to report my information on time? 

For example, XXXX  and XXXX  does an excellent job of reporting my payments in a timely manner. Also, I use XXXX XXXX and they are pretty accurate with providing my current payment history from all three credit bureaus. 

In addition, I am requesting that these issues with Capital One and XXXX  be investigated because they are injuring my credit score by cherry picking which months they want to report my payment history. Finally, a family member is having the same issue with Capital One confirming that this is not an isolated event and that this appears to be systematically done because of the loopholes in the reporting rules. 

Also, I am requesting that all of my credit history for the past 12 months be corrected, reported properly and not just XXXX 's XXXX payment history because XXXX and XXXX 's payments are part of my history as well. 
XXXX XXXX

Company response to consumer: Closed with explanation