Consumer complaint received 2022-11-03
Company: TD BANK US HOLDING COMPANY
State: WA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I am financial power of attorney for my mentally XXXX, XXXX XXXX XXXX XXXX  named in this complaint. I am submitting this complaint on her behalf. She is dependent on a subsidized housing program where she lives on disposable income of $ XXXX a month after she pays her portion of rent from her $ 900 monthly social security income . 

3 years ago she had a XXXX credit score and could not obtain housing when applying at new facilities - that's when I took over and fixed her credit and began managing her accounts- Keeping a good credit score ensures that she is not homeless if and when she is forced to apply for another housing complex. 

After fixing my sister 's credit, she had a XXXX credit score at the time that she visited a Nordstrom XXXX XXXX in XXXX oXXXX XXXX 

My sister was keenly aware that she was not to open any credit cards after I fixed her credit and was - and has been - very diligent about trying to keep that promise. 

On XX/XX/2021, she was checking out of the XXXX XXXX Nordstrom in XXXX, WA, when the sales clerk offered her a discount on her purchase if she applied for a Nordstrom Credit Card. The other relative there as a witness stated that XXXX declined. The salesperson would not take no for an answer, XXXX declined a second time, and then on the third attempt, she finally relented, feeling pressured and unable to decline if she wanted to purchase the items. 

Not only did this salesperson badger a mentally XXXX senior citizen to obtain a credit card she repeatedly stated that she didn't want, the credit card came with a 28 % interest rate!!!! While my sister had a XXXX credit score ( certainly worthy of a better interest rate than 28 % ) she had virtually NO INCOME!!! Yet they approved her for a {$2000.00} limit!!! 

My sister is aware that she is financially incapable of making good financial decisions which is why she was so diligent about declining credit card offers prior to the Nordstrom incident. I only recently became aware of this account and how hard it has been for my sister to maintain this account. 

I am now aware than a payment has not been made in over 120 days ; my sisters previously perfect credit is now in the XXXX range, which means if she were to have to apply for a new housing situation at this time, she would not qualify which would leave her homeless! 

I am absolutely completely appalled at Nordstrom 's predatory lending practices! They absolutely took advantage of a mentally XXXX senior senior citizen with NO financial resources! In speaking with the representative over the phone today, she said this was a major problem and that there have been a lot of complaints made about hard pressure sales persons forcing customers to obtain credit cards. 

I want the balance on this credit card FORGIVEN! They illegally and knowingly harmed my vulnerable sister so that they could obtain unreasonable financial gain at 28 % interest from someone who had no ability to ever pay off that balance! Although she made a good effort at trying to maintain the minimum payments all these months, these recent late payments have greatly impacted her credit! 

My sister has been irreparably harmed by their actions, waiving interest on the account is not good enough, they are still reaping the benefits of their ill-gotten, predatory efforts. Nothing will change with this company if they are allowed to make a measly token of remediation, ( waiving interest is their current offer of remedying the situation ). When my sister declined on more than one occasion, the Nordstrom representative should have taken her at her word, instead she relentlessly and repeatedly forced the issue, just as they are continuing to do it to other innocent consumers. Furthermore, with virtually no income, there's no way my sister should have been approved for {$2000.00} limit! 

Nordstrom needs to take responsibility for their wrong doing and forgive this balance and correct any credit deficiencies this account has caused.

Company response to consumer: Closed with explanation