Consumer complaint received 2019-02-16
Company: JPMORGAN CHASE & CO.
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I submitted a complaint on the XX/XX/XXXX regarding an XXXX XXXX   scam through XXXX XXXX which was responded with a sorry claiming, " XXXX  is no different than withdrawing funds from your account and giving a recipient the money. '' Say it is no different. The recipient taking my money and not giving me the product being offered as part of the deal is also robbing me of my money and ripping me off which is a scam. Chase should have the authority and power to consider the evidence and track down the criminal who used a method through your system to scam your private customer. There are finger prints on my hands that you can take to ID the scammer when she came at me to grab my money, the fingerprints are all in the phone number connected to the account the money transferred to. Chase might not be run by legal police officers or federal investigators, but they are responsible for their service and should be responsible for malpractices occuring on the property of their service, the XXXX XXXX system. The evidence of the scam has been provided which shows clearly that the scammer is the scammer and the transaction is connected to the scammer who under the XXXX messages of the name of the account shown in the memo of the transaction admits and apologies for running with the money. The Chase app is how I got access to this XXXX payment method, Chase is the authorizer of the XXXX money transfer system. If I knew there was a loophole through such a system which should be secure and fraud protective, I would've mailed her the money myself and chosen to take full responsibility. I was also not given a warning on my screen before sending the money ... I put full effort into gathering the evidence which I finally got to screenshot when she unblocked me. It's all there showing the connection between the deal in the scam to the scam through the Chase/XXXX  XXXX. I had to send the money to Chase before I had to send it to her who sent it to her number. Chase can ID her through her number. I don't know why they're not taking advantage of their authority to correct this crime when the evidence is there and they have admitted that it is a scam in their last response. Chase should protect my finances because my money was put into their account and used on the XXXX service they provide to transfer money. This service should be financially protected and secure with no loopholes. Chase should be able to do something and should consider the evidence I have provided and the truth that I have been scammed which is an injustice done through their XXXX XXXX fraud/scam unprotected service. I didn't know it was a loophole. How can it be the same as being completely responsible and no different than giving the recipient the money when there are clear distinct differences as this is a system and that is face to face? Please tell me if this just isn't worth your time because I have put a lot into writing that report. I lost hope when she blocked me, now I have evidence and you aren't even considering it? It's like the Chase and XXXX are backing up scammers and providing opportunities for scammers to steal people 's money. Chase is authorizing to let the scammer keep my money and XXXX is securing this authorization with their policy. Why can't Chase or XXXX return the money back into the account and bring justice and correct this scam? The evidence has been provided and you have seen my report on the incident which happened under the witness of the memo on the transaction. It's not fair that you can turn a blind-eye to a scam that happened through your provided service on the property of your system.

Company response to consumer: Closed with monetary relief