Consumer complaint received 2016-11-01
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: ND
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XX/XX/XXXX, I was working as a XXXX in the XXXX XXXX XXXX XXXX. As a result of a series of legislation called Act 10, I was forced to take a cut in take home pay of almost XXXX per month. I immediately began trying to work with XXXX XXXX XXXX to modify my home loan into something affordable. I was told that I had to be 45 days behind in order to start a modification process, so I allowed myself to fall behind to start the process ( I was running about 29 days late prior ). After 3 years of attempting to work with them, including lost paperwork, inaccurate claims ( ie home vacant when it was n't ), and changes in case workers, etc I finally contacted my local State Representative who managed to get XXXX XXXX XXXX to work with me. XX/XX/XXXX, I finally had a modification offer but it modified my home to over {$170000.00}. My home is only worth about {$69000.00}. When I asked about modifying it down to what it was worth, I was told to sign the modification and then XXXX XXXX XXXX would work on adjusting the modification down to its value. The only reason the amount was so high was due to XXXX XXXX XXXX taking over 3 years to modify my mortgage and their ineptitude with the process. XX/XX/XXXX, I was offered a job in XXXX, ND which I then accepted. My preference at that time, would have been to have to modification at the value of my home and then to rent the home out. As XXXX XXXX XXXX refused to honor their earlier agreement of renegotiating the modification down to the value of the home, it has now fallen into foreclosure and is vacant. After XXXX XXXX XXXX sold my mortgage to Carrington Mortgage-while in the middle of a modification, in XXXX XXXX, I again attempted the process and was denied any options. When I called to work with the company, I was told, on several occasions, different things. Once I was told to go ahead and short sale it, only to receive a letter later stating that was not possible. I also received a letter stating that I did not qualify for any options. XX/XX/XXXX, I received notice from a law firm representing XXXX XXXX XXXX that my foreclosure was being reopened. In XX/XX/XXXX, I received the attached legal work stating the foreclosure was in the 3 month redemption. After contacting both Carrington and XXXX XXXX XXXX over the course of the last 4 months, I have been told each other owns the mortgage, no one has foreclosed, the process has not been started, it has been started, XXXX XXXX XXXX is not allowed to do that, we do n't own the loan, we do own the loan, etc. My last conversation with Carrington stated that they are selling the mortgage effective XXXX/XXXX/XXXX and will not do anything with it, while the attorney for XXXX XXXX XXXX is trying to move forward with the foreclosure. I have been dealing with this for almost 4 years, with no solution in sight when this should have been completed over 3 years ago. I have attached some of the RMAs, etc and have most paperwork available ( about XXXX pages worth ).

Company response to consumer: Closed with explanation