Consumer complaint received 2015-09-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: HI
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan servicing, payments, escrow account

Complaint:
I had NEVER missed a timely payment until Bank of America returned my check in XXXX XXXX, and has not allowed me to make any payments since. 
History:XX/XX/XXXX, I signed a contract with Countrywide for a Home Equity Line of Credit for {$65000.00}. My last withdrawal was XXXX/XXXX/XXXX, at which point I owed {$65000.00}, for which I was paying interest only for a XXXX year period, with an option to remain interest only for another XXXX year period. After the first 5 year period, I received a notice from Bank of America that said I would be going into repayment. That may have been because I was a Countrywide customer. I called to let them know I did not have the income to XXXX my payments. I applied for loan modification then and was denied ; they agreed I did not have the income to increase my monthly payment. At that time, I was told I would have to default on my current loan before I could get help. Therefore, I went on a search for someone with the authority to review my situation and grant me the option to continue paying interest only. 
I was told Bank of America is the loan servicer and I had to contact the investor, which I did XXXX, XXXX, but still have never received a response. I have the signature card proving my letter was received. I was told several times since then, that a copy of the investor letter would be sent to me, but to date I have not received XXXX. 
During this time, I continued to pay interest only and wrote a note on each payment stub that my payment was for interest only and my account is under review while waiting for a response. 
I was not asking for anything that is not already available. To continue paying interest only was an option in my contract, and is an option in the Bank of America rules for the same time period of a loan to their HELOC customers. 
On XXXX XXXX, XXXX I received a notice from Bank of America that appeared to be a scam letter stating time is running out to avoid foreclosure but not too late to apply for an alternative. I called Bank of America fraud department only to find out they had actually sent that notice, and had already filed for foreclosure. After XXXX phone calls I was told the only thing I could do was reapply for loan modification. So I did. 
Then, on XXXX XXXX, XXXX, I was served a complaint. Unjustly so, as I was waiting for results regarding the loan modification as well as the reply from the investor. I called the " Attorneys for Plaintiff '' but the person I spoke to would not tell me how to proceed except that I had to give a response. I could not get clarification on what that means exactly, so I wrote an explanation and filed it. 
In XXXX XXXX, after six months of sending paperwork as requested and many phone calls, I received a letter stating I do not qualify for XXXX loan modification programs ; none of which are for Home Equity Line of Credit. 
I was told to reapply. I asked for payment option information so I could make an informed decision as to what I should do. The Customer Relationship Manager ordered the information XXXX times over the next XXXX months, and could not understand why she could not obtain the data. 
In XXXX XXXX, I received a letter stating I no longer have a single point of contact. No information and no answers. 
XXXX XXXX, XXXX, I received the Court approved motion for first extension of time to file pretrial statement. 
The fact that Bank of America has forced me to default on my loan and is asking the court to allow them to purchase my home is suspect. I feel they have mismanaged my Countrywide Home Equity Line of Credit. That is another reason I was denied the XXXX loan modification ; because I would not refinance my XXXX mortgage. 
I would like to pay the contracted amount due of {$65000.00}, and ask the Court to dismiss all other unknown charges and fees. I understand the loan mismanagement and predatory behavior is a separate issue.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation