Consumer complaint received 2015-12-29
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I am in the process of a XXXX short sale. I received the XXXX Short Sale notice in XXXX XXXX. From my understanding I had 120 days to receive an offer ; I in fact received XXXX within that time period. Unfortunately, the buyer walked. We now have another buyer as of XXXX, but the biggest issue we have had are the delays in the review and then the short postponement periods. This appears to be a Wells Fargo strategy to delay so it appears that I am at fault. In addition rather than place a Hold the XXXX XXXX, they postpone and then count it against me. Previously they were postponing for 30 days, now they are postponing for 60 days, but what is occurring is that by doing that, they count it against me and say that I may not get a postponement of sale on XXXX/XXXX/XXXX, because I have had too many postponements. In my estimation it seems to be a ploy so that it appears as if I am not complying, but I have been. I have been submitting documents in a timely fashion. Most recently they tried to deny the current offer as they advised that I had not submitted the documents. Thankfully my agent had sent the offer documents via secure email and Wells Fargo was able to upload the documents into the system and review, but this was not an easy task and it was almost denied due to their ineptitude. Now Wells Fargo says that they may not be able to postpone the sale under XXXX because I have had too many postponements, again, that is something that the bank would be responsible for as they should have put the sale on Hold until this is resolved. My understanding also is that there is a one year limit while we are in the HAFA program. In addition, they are trying to put the modification process and the HAFA process together to count all of the postponements. Other ways that delays occurred were saying the BK atty authorization letter was not in the system yet they had been discussing the file with my agent and myself for a long time. So either they violated the law or they were using these tactics for delay purposes. In another instance, they wanted more than was approved on the XXXX Short Sale Notice, most recent, we spent almost a month and a half making corrections to the offer contract because of the address. The correct address as was notified to the lender did not include the word AREA, but we were asked to correct. XXXX was sent to clarify. I should not be penalized and have my home of almost 19 years now foreclosed due to delays on the bank 's part. The process has been very excruciating for me, as I wanted to keep my home but now I have to sell my home via a XXXX short sale. It has been a very excrucitating process as the sale dates are public knowledge, therefore, many investors who act like vultures knock at my door threatening me that the bank will foreclose and I need to get out. This has caused undue stress physically and emotionally. I understand I am behind on my payments, but I tried very hard to get the modification but I was denied! I now believe the delays have been deliberate to create a foreclosure situation for me. Please check into this situation so that I am allowed to finalize the XXXX Short Sale and prevent a foreclosure and allow me to have a dignified exit. This is a clear violation of the Homeowner 's Bill or Rights - dual tracking.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation