Consumer complaint received 2023-03-09
Company: WELLS FARGO & COMPANY
State: OR
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
XXXX XXXXXXXX XXXX I was a victim to fraud, and was sent a fake check for a {$850.00} graphic design job. The check was for {$2800.00}, and the person I was in contact with told me to XXXX the the difference back to him since he overpaid. so I deposited the check and waited a day before sending a XXXX {$2000.00} to the person who sent the check. ( In 2 payments of {$1000.00} ) This was all done through my savings account XXXX that is now closed. A couple days after the check went through it was rejected and so my account showed - {$2000.00}. I immediately called and opened a fraud case # XXXX I didnt hear back from wells fargo via email, mail or phone for over 2 weeks until I decided to call, and they told me the case was closed and didnt have any of that info in it so they reopened the case. Again I did not hear back at all and had to call again after a long time and they told me that they would contact me in about 2 weeks, so I waited. I NEVER let my account sit in negatives so I was trying to get it taken care of as soon as possible. It was around mid XXXX at this point. I did not hear back and then in the beginning of XXXX I got an email saying the account XXXX is being closed I decided to go to my local bank in XXXX OR to see what was going on and they said I had to make an appointment so I made an appointment for the next available day and then I got an email saying that my credit card is being closed. I called about the fraud claim that I had submitted about the XXXX and they finally told me nothing could be done, so when I went to my appointment at Wells Fargo I thought I could pay off the {$2000.00} and get my credit card back working, since this had just happened. I paid the {$2000.00} that I owed from being scammed. My banker told me I could reapply for another credit card, so I tried reapplying for a credit card with wells fargo and was denied. I made another appointment with my banker and he said he could submit a claim about this issue and get it to higher ups, so I had him submit the claim # XXXX. which turned into case # XXXX Since XXXX I have spent several hours on the phone multiple days a week trying to get answers speaking with higher ups, made over 4 appointments at the local bank near me and had my banker speak and submit a statement, and I have had to be the one to contact Wells Fargo on every occasion about this issue. Until today when I finally was called and told that XXXX in the Executive branch looked into my case and spoke with the people who originally reviewed my account and submitted it as delinquency, and she said there is nothing they can do. If you just look at my credit card record you would know I am not delinquent and the fact that I had an open claim and they shut my account down while it was being investigated is not right. 

I look forward to your reply and a resolution to my problem and will wait until XX/XX/XXXXXXXX XXXXbefore seeking help from a consumer protection agency or the XXXX XXXX XXXX Please contact me at the address below or by phone atXXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation