Consumer complaint received 2017-08-31
Company: AES/PHEAA
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am disputing all XXXX negative / delinquent accounts with FedLoan Servicing. The aforementioned accounts are being disputed because an agreement with FedLoan Servicing was initiated onXX/XX/XXXX to have payments reduced and changed to XXXX XXXX Plan due to a change in lifestyle and finances. I was advised that I would be granted a reduced payment forbearance so the change could occur. The reduced forbearance payment was {$5.00}. The payment was supposed to be automatically drafted from my XXXX XXXX XXXX XXXX XXXX XXXX account onXX/XX/XXXX, but was not drafted ( even though FedLoan Serving drafted the other account onXX/XX/XXXX ). This error has caused my account to show delinquent in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXXo all credit agencies. 

I called FedLoan Servicing to remind them that I was on a reduced payment forbearance on XX/XX/XXXX, after I noticed theyd drafted {$360.00} from my account, as well as {$42.00}. They assured me that the {$5.00} would be applied to my account in both XXXX and XXXX. In XXXX and XXXX the reduced forbearance payments were applied. On XXXX/XXXX/XXXX, the XXXX XXXX plan went into effect and was partially drafted from my account ; Only {$190.00} was drafted, not the amount for {$33.00}. 

The enclosed documents will prove that the XXXX negative / delinquent accounts with FedLoan Servicing was an error on FedLoan Servicing. Again, FedLoan Servicing has automatic access to draft my account for student loan payments. These payments are supposed to come out of my account each month on the XXXX and XXXX to prevent delinquency. The {$5.00} payments for forbearance had to be manually withdrawn from my account, which meant I had to call them and ask them to take it out of my account I did that each month ( XXXX months because Fedloan Servicing failed to apply the forbearance when I initially signed up for it on XX/XX/XXXXXXXX. 

In addition to my accounts being reported as delinquent, I was not given proper notification advising me of these issues. Fedloan Servicing had my telephone number, mailing address, and email address to advise me of any issues they were having with my account, and the company failed to advise me. 

Fedloan Servicing have recently (XX/XX/XXXX) informed me that a standard level payment ( SLP ) of {$590.00} was not paid after I changed my plan. According to Fedloan Servicing I was supposed to ask for a forbearance to cover the SLP of {$590.00}. The {$590.00} was taken out of my account between XXXX and XXXX XXXX. I agreed to the XXXX XXXX XXXX XXXX XXXX XXXX, a contract, which is enclosed. That plan / contract did not inform me that an SLP would be applied to my account. According to the XXXX I would be granted forbearance for the months I paid {$5.00}. 

The inaccurate reporting has caused my credit rating to plummet, as well as my morale. Ive disputed Fedloan and have received no support. I pride myself on my ability to pay my bills promptly, with minimal debt. I have NEVER been late in paying Fedloan. Fedloan has diminished my credit score and my trust in the most disrespectful way. It is my hope that the above-referenced accounts with FedLoan Servicing be updated and restored from negative markings.

Company response to consumer: Closed with non-monetary relief