Consumer complaint received 2016-03-28
Company: Selene Finance LP
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
We are filing a consumer complaint against our mortgage servicer Selene Finance ( SF ) due to payment misapplication and unclear escrow charges and fees. Our loan was approved to make payments in the amount of {$1000.00}, however in the interim our loan was sold and or transferred to SF from XXXX XXXX XXXX XXXX XXXX XXXX prior to the loan modification being made final. While completing trial payments for our approved loan modification with XXXX starting on XXXX XXXX, XXXX, our loan was sold before we could complete the entire process. Our loan was sold to SF, on XXXX XXXX, XXXX while still making trial payments from XXXX XXXX, XXXX accounting ledger is extremely distorted because of the loan being transferred prior to the permanent loan modification being granted. We have requested accounting ledgers from XXXX which cover the payment history from XXXX XXXX, XXXX and have yet to receive them. SF, claims that my loan is due for 10 months of payments which is excessive as well as inaccurate on multiple accounts. Recently SF, agents XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, were just as confused as we are as to how the loans payments were calculated in fact. XXXX advised us that the first payment that was received from us after the transfer from XXXX was complete, was made for {$1000.00} on XXXX XXXX, XXXX and applied toward my XXXX XXXX, XXXX payment, which is completely erroneous. Below are the only accounting statements which we have to consider for XXXX records, these statements are also distorted and unclear as to how XXXX derives to reflect preposterous amounts : XXXX NOTICE DATED XXXX XXXX, XXXX XXXX. PAYMENT AMOUNT OF {$1200.00} AFTER APPLYING PAYMENT AMOUNT DUE IS {$10000.00}. XXXX NOTICE DATED XXXX XXXX, XXXX XXXX AMOUNT OF {$1200.00} AFTER APPLYING PAYMENT AMOUNT DUE IS {$9300.00}. XXXX NOTICE DATED XXXX XXXX, XXXX YOUR PAYMENT AMOUNT OF {$1200.00} AFTER APPLYING PAYMENT AMOUNT DUE IS {$10000.00}. XXXX STATEMENT DATED XXXX XXXX, XXXX SHOW TOTAL AMOUNT DUE LESS THAN 1 MONTH LATER THE AMOUNT OWING GOES TO $ XXXX*INCREASING BALANCE BY {$2500.00} IN LESS THAN 1 MONTH PRIOR TO TRANSFER Furthermore, we were forced to reapply for another modification once our loan was transferred to SF. 
They stated that we needed to reapply because they had records indicating that XXXX, informed their office 's that we had requested to cancel our loan modification which was dated XXXX XXXX, XXXX. This information is also incorrect because why would we make all of the trial payments of {$1000.00}, if we had no intentions to complete the plan? In fact SF, shows record that we continued making payments of {$1000.00} even after the transfer was complete, it simply makes no sense. 
Once we were forced to reapply for a new modification with SF, they approved us for payments that were virtually the same as what XXXX, had done for our family. However, SF back dated their offer to reflect payments made to them in the amount of {$1000.00} dating back to XXXX XXXX, XXXX during the time XXXX serviced the loan. How was XXXX, able to account for payments made under a XXXX loan modification on XXXX XXXX, XXXX, when they did n't take over the loan until XXXX XXXX, XXXX? These underwriting errors along with the distorted accounting for escrow and late fees, raise major concerns as to whether or not our loan is being properly managed. Furthermore it makes it next to impossible to determine how far behind our loan actually is. As an attempt to try and make sense of our loans fees and charges we filed a qualified written request ( QWR ) with SF on XXXX XXXX, XXXX, immediately after on a notice dated XXXX XXXX, XXXX, initiated a notice of default and intent to accelerate our loan into foreclosure rather than simply respond with a clear explanation. We feel that they would rather foreclose on our home rather than have to explain themselves.

Company response to consumer: Closed with explanation