Consumer complaint received 2017-04-20
Company: WELLS FARGO & COMPANY
State: ID
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Application, originator, mortgage broker

Complaint:
In  XXXX  of  XXXX   XXXX   XXXX   XXXX  was sent A letter  from Wells Fargo Reverse Mortgage accou nt number  XXXX  stating that her account was in default due to no home owners insurance on the account. she advised  Wells Fargo she di d not have a Reverse Mortgage on the hous e. Wells Fargo Advised her that she had put the reverse mortgage on the house in    XXXX  and that she would need to put the insurance on the home. she advis ed Wells Fargo  that  XXXX   XXXX  would be handling the account for her we then asked for a supervisor. the supervisor did advise me  XXXX   XXXX  that the reverse mortgage wa s n  place since  XXXX . I assured that the insurance would be place on the account that day. I  XXXX   XXXX  went placed the required insurance on the account. We were advice That  XXXX   Would  need to Contact the tittle company that held the title to see who signed the agreement. this was found at  XXXX   XXXX  in  XXXX  Idaho, in Finding the documents We found that there are  XXXX  reverse mortgages on the title  XXXX  was done in  XXXX  the other was done in  XXXX  also we found that the documents are not  XXXX   XXXX   XXXX   Signature,  we also found that  XXXX   XXXX   XXXX  signed both documents. researching the deed of trust, this was in the name of  XXXX   XXXX   XXXX  and  XXXX   XXXX .  XXXX  decided to try to obtain an attorney threw legal aid were they advised her to start a fraud complaint.  XXXX   Gave again Wells Fargo permission to speak to me about the account. the account was   turned over to  XXXX   XXXX  he had use fax documents he used account number  XXXX . On  XXXX   XXXX   XXXX  become distorted over this and passed away.  Wells Fargo  demanded full payment. Of  XXXX  the fraud had not been resolved yet. In  XXXX   XXXX   XXXX  Advised me  XXXX  that they found that the account was fraud howeve r Wells Fargo  was continuing the foreclosure of the loan I ask to speak to  a manager  were he passed me to  XXXX   XXXX  saying she was a  manager he r response was we owe the money pay it and hung up on me. We have let  Wells Fargo  know that during the time that this mortgage made  XXXX  and  XXXX  were separated at the time. so he would not even need to sign the documents. The amount of the mortgage is fare greater then the value of the home in  XXXX  the home was only worth according to the taxes  XXXX  to all that we can find we are not able to find  that Wells Fargo t o clear tittle on this property there at this time since there are to reverse mortgages and other tittle leans that wel ls Fargo i s not willing to clear there i s two hundred and one thousand dollars owed on this home that is valued    XXXX  they are asking for 95 % of value of the home or  XXXX  dollars but the amount keeps changing.  Wells Fargo  had a appraisal done on the house in  XXXX  th e appraiser s aid to m y Brother   XXXX   XXXX  and  XXXX   XXXX  that the house was not even eligible in  XXXX  for a loan for more then  XXXX  due to the condition of the home and that it had not been upgraded since  XXXX . We believe that When the reverse mortgages were done there was no appraisal done. We found that the person that did the notary is refusing to or is willing to show how she allowed  XXXX  to sign  XXXX  's name

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation