Consumer complaint received 2016-03-14
Company: Ocwen Financial Corporation
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
On XX/XX/XXXX I opened up my bill from OCWEN to send it off for payment and was shocked to find out that my bill was XXXX more a month. My reaction was pure shock then I pick up my phone and called, was disconnected the first time, seeing I have had several run ins with this company over the course of my loan which has been 11 years XX/XX/XXXX. So over the 11 years I have has several mistakes on their part, like them stop sending me my bill because I filed bankruptcy in XX/XX/XXXX, which took me two years to fix and the gentlemen at that time even admitted they made the mistake. Most of the time when I call OCWEN it is always over seas so I arrived at a point to where I request to speak with someone in the United States I have a hard time trying to understand several of the operators that do not speak clear English at all. After being disconnected I called back at which time I was on hold for 15 minutes during the transfer, after that I spoke with a woman by the name of XXXX ( spelling could be wrong ) # XXXX you see they all have numbers and they should give them to you once they pick up, but they talk so fast I make them repeat it and their names. With the help of XXXX she sent me a file I did not receive and she talked about an ESCROW Evaluation which was done XX/XX/XXXX also on my bill it states ( your monthly has changed to XXXX effective XXXX/XXXX/XXXX further detail regarding the reason for this change will be included in a separate letter ) it never came. The worker # XXXX told me that this company paid school taxes in XX/XX/XXXX to XXXX XXXX XXXX XXXX well I do n't live in XXXX XXXX and my daughter has been going to XXXX XXXX since kindergarten and she is XXXX XX/XX/XXXX. From what they lady told me and from what they County Clerks office said is that this loan company paid taxes to the wrong school district and now they want me to pay for their mistake. I have documentation to prove my case and once I am done here will submit this complaint I will be sending a certified letter stating my next steps if this issue is not resolved and my loan is not back to where it needs to be. I will not pay for what these stupid loan company has done by making me pay for it. I have been dealing with them far to long and hopping in the next few months to do away with them. You see they have changed their names 4 times and when I filed Bankruptcy XX/XX/XXXX they continue to threw it in my face and it is on every bill they send me, you will see from the current bill I have placed in my attachment. 
I need some help with this again they are forcing me to pay for something I did not do, that it is their fault, I do n't run the ESCROW, I depend on the company to do that for me and it looks like they do n't know how to read, talk clearly, or organize my payments. I need for this company to fix their mistake and stop taking it out on me. I have sent a letter stating this and still nothing is done. Please Help Me!! 
Sincerely your XXXX XXXX

Company response to consumer: Closed with explanation