Consumer complaint received 2015-06-26
Company: WELLS FARGO & COMPANY
State: CO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
HUD referred us to you. Under the direction of my XXXX. XXXX XXXX 's staff, we have finished our appeals to the XXXX XXXX of XXXX regarding our case, with no relief. We have contacted all of our XXXX congressmen, representatives, stage agencies, the FBI, and many other entities. No one knows who enforces federal law. 
For the XXXX years prior to Wells Fargo/Wachovia 's attempt to foreclose, we OVERPAID our PITI each month, and never missed a payment, with our escrow account balance increasing each year. Every time we spoke with a WF representative, we made them sit down with pencil and paper and work out the PITI/escrow balance picture on paper. Every XXXX of them agreed that we were overpaying and that our monthly billing should soon be reduced. We spoke to several departments, including escrow, VIP, foreclosure, etc. All of them assured us that WF COULD NOT attempt to foreclose, even though we were receiving foreclosure threats, and none of the representatives could explain why we were receiving the threats. 

Then, we received a monthly statement for {$4300.00}. The escrow cushion would have been {$2700.00} if we had paid that invoice. The maximum cushion allowed by federal RESPA regulation in our account was {$1300.00} ( our loan was that small ). We called again, had the same conversation in which they agreed that we were overpaying. A couple of months later, shockingly, a local house flipper showed up at our front door offering to buy our house, since it was now officially in foreclosure. 

We spent {$11000.00} " curing '' the " foreclosure ''. Fortunately, we were saved from joining the homeless by refinancing with a PRIVATE INVESTOR. 

I am a XXXX and my wife is the XXXX. XXXX XXXX dollars is a huge sum for us. 

Here is the action we request : Since Wells Fargo made mistakes in their escrow analysis, directly resulting in foreclosure, and the foreclosure is based on our refusal to break federal law regarding the buffer limit, we would like CFPB to enforce RESPA and require WF to repay all of the legal fees we had to pay out of pocket. WF should also be fined a truly substantial sum, because crime like this should hurt bad. 

Wells Fargo has admitted in writing that when they computed escrow they included flood zone insurance in the PITI when it no longer was required. This is the complete and entire reason for the foreclosure action. See attached documents. They also admit, in their accounting statements, that our escrow balance was increasing every every year. The fact that they did not examine their own accounting statements when computing escrow is grossly incompetent. They even admitted in writing when they refunded our escrow overage after " curing '' the foreclosure that it was because we had an " escrow overage from our last analysis ''. 

Your help would be most welcome. In doing research on the issue of breaking federal RESPA law, it became apparent that federal agencies are not required to enforce the law, but homeowners who have been ravaged by the greed of bankers and lawyers must sue on a pro se basis. I do n't understand this. Homeowners get sucked dry and then have to enforce federal law by themselves? No wonder our country is broken. Consumer protection is indeed needed in cases like this. In XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation