Consumer complaint received 2021-02-06
Company: Santander Consumer USA Holdings Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Due the pandemic i missed to pay my monthly amortization because of the pandemic and im unemployed and im victim of wrong-termination to my job.But i tried all my best to pay my bills.But its tight for me to pay my monthly obligation.i paid this company by XXXX the amount of {$650.00} then, XXXX i registered the car even late and i paid the extra fee.I paid all my bills to divide if i have extra money.That time i dont have any idea whats the important and how to ask help coz im new here in united states all i can do is worked and worked but i report all the company i lend that im still unemployed.The MONTH OF XXXX i got my new job so i report to the company that i have already job then as soon as i get my salary i start to pay.So at the month of XXXX i started to paid my monthly bill as partial of the amount of ( {$700.00} ) and the month of XXXX i was shocked coz other company came by to our apartment to forcefully to pull and repossessed the car without warning that they repossessed the car.And i was called the company and asked to them thatother company are here to pull the car and why? coz i paid you last last week and if i let to take my car how could i go to my work without car and this is my first job and the location is too far and if i cant go to my work how could i pay my bills if you dont give me a chanceand they give me a good condition but before i agree to take the car coz they saidok just let the car and call us the company tomorrow and where open at XXXX and i let you know that where you gon na get the car coz the company sold your car to other company and i do my best to help youbut i asked how about by tomorrow if i call then ask my car and if they ask me to pay my balance and that the chance to get your car.and if happen that I couldnt pay coz you know that was i told you this is my first job and im broke right nowand agent said no i put here in my report about what we talkso i let it then I sacrificed to take the XXXX to get me in my workXXXX  XXXX  XXXX  XXXX XXXXthen i called the company at XXXX and other agent again that i was talked, so i explain my side and my situation and I thought she understand me but i was wrong coz she hurt my fellings instead she gon na help me.she said dont get loan if you cant pay.And ii said, if i know this is happen i dont partial to pay my bill.thats why i feel so down, depressed and i felt insulted thats why i asked to my employer to lend me to purchase a used car but the car i bought gave me hardtime always broke so I returned and purchased another car it same thing and everyday spend money to the car and i was so broke coz all my salary spend nothing and i asked again to lend me to buy another coz i need car as for my job.And the month of XXXX the company called me to pay the balance and i said if i pay that amount Ill take my car? ( {$14000.00} ) and they said NO and why i pay if i cant get my car and when the time that i asked a favor to give me chance and never allowed me instead to help me but the hanging me.And i said i ask to someone what im gon na do about my situation and i dont give a comment coz i dont have any idea about my rights and im here to my work right now.Then i check my report and Ive noticed there is error to my acount.I notice my acount it was closed to the MONTH OF XXXX and my last pay DUEDATE it was XXXX and no payment.and the other report closed to the MONTH OF XXXX and i cant see my there my monthly payment amount the interest of my payment.And i was confused coz my payment of the MONTH OF XXXX AND XXXX was missing.And for now i cant answer their call coz i dont know what im gon na do? if i could pay my balance without the car an me? 
The company that i complain is : SANTANDER CONSUMER USA Acount XXXX Contract XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX ) XXXX following repossession company XXXX  XXXX SERVICE : XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation