Consumer complaint received 2015-11-12
Company: WELLS FARGO & COMPANY
State: IL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We lived in our home for 34 years and lost it due to a short sale in XXXX XXXX, XXXX. Our mortgage was with Wells Fargo and they sold our mortgage to XXXX as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX. The identifying number for Wells Fargo is XXXXWELLS in the District Circuit court of the XXXX XXXX XXXX XXXX XXXX Illinois. 
In XXXX XXXX we received in the mail a letter informing us that we were on a list with a number of other Wells Fargo customers in a class-action lawsuit settlement involving Wells Fargo inspection fees that they had charged us while we were in foreclosure and they never notified us of any charges for inspection fees at any time, while we were trying to get a modification of our mortgage loan with them from XXXX to XXXX. 
Which brings us to this letter to you, the FCRA, we feel that Wells Fargo refused to offer us a permanent mortgage modification for which we felt we qualified for. They misled us for 4 years making false promises as though they were going to help us stay in our home. We did everything they requested from counseling, through XXXX and other agencies. We spent a weekend in XXXX meeting with Wells Fargo lenders at XXXX XXXX and a promise was made that weekend that they would reduce our payment on our mortgage to an affordable one. We were delighted with the results and the promise made by the lender. However, one month later they backed out of the promise and they put us on a 6-month payment plan - the first of XXXX payment plans that the put us through. We agreed to their terms because we wanted to stay in our home. They changed their original promise and increased our payment, without consulting us. Even though it was still going to be a hardship on our family, we accepted, we had no choice. We met their deadlines all three times. And, then out of no where we received a letter stating that our mortgage was going to go up because we were in an adjustable mortgage. We have never signed a mortgage with an adjustable rate. We sent XXXX letters to Wells Fargo saying that someone had forged our signatures and received no response back from them. In fact they ignored our complaint about the situation and increased our rate which caused a greater hardship than what it was. We stayed in constant contact with Wells Fargo, even going as far as going in person to their office in XXXX, Wisconsin to no avail. From XXXX to XXXX all of our equity was used up in our home, every promise they made to us was broken. We have never met with a loan officer or associate of Wells Fargo and even when I went to the office everyone played ignorant or dumb about the situation. 
We feel we were discriminated against and treated unfairly by Wells Fargo. In fact I can remember them requesting a profile sheet wanting to know our nationality. During our investigation we found out that the XXXX XXXX XXXX XXXX XXXX said Wells Fargo was required under the Federal Home Affordable Modification Program to offer loan modifications to borrowers who demonstrated their eligibility during a trial period. We were in XXXX trial periods. 
We were never notified of a class action lawsuit against Wells Fargo nor have they contacted us about any class action settlements that they had to give to satisfy the needs of former customers.We have been at the same address since sold our home. We feel they sold our mortgage knowing they had broken the law and misled us into a home foreclosure and a short sale.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation