Consumer complaint received 2020-10-06
Company: Bread Financial Holdings, Inc.
State: OH
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
I purchase a dog from XXXX in XX/XX/XXXX. I was told to purchase the animal I needed a XXXX Credit Card through Comenity Bank. I was also told by the store employee I qualified for a 2 % interest rate on the credit card. I made the decision to purchase the animal with the credit card I was told was 2 % interest. I signed documents and was sent home with my animal and copies of my documents. 

In XX/XX/XXXX and XX/XX/XXXX I called XXXX because I had never received a statement or my credit card in the mail and was having to make payments over the phone. They ended up not having my correct address because they forgot to add my apt . #. In total they sent me 3 credit cards in the mail and had to cancel 2 of them and I finally received one of them along with a statement in XX/XX/XXXX. Upon receiving my credit card I opened my online account and upon receiving my statement I made a payment. When I looked at my statement I noticed I had been charged 29.9 % interest on my account. 

Beginning XX/XX/XXXX I started trying to rectify the issue with the incorrect interest rate they were charging me and I am currently still unable to reach a resolution with Comenity or XXXX as of XX/XX/XXXX. 

In XXXX of XXXX I spoke with XXXX, a supervisor from XXXX XXXX  who told me that I had " signed paperwork in the store agreeing to 29.9 % interest. '' I informed her I was told it was 2 % and also that I never signed any forms about interest rate in the store. I pulled out the folder they had given me with copies of all my paperwork I signed and the very last page, which was the credit account sales receipt that i should have signed was completely blank. I had never signed this paperwork in the store because they had never shown it to me. In XXXX of XXXX I was told they had " a copy signed by me. '' I asked for an email copy of this and the copy they sent me does in fact have a signature but it is not my signature. The signature is not only mine, but looks nothing like any of the other signatures i signed on the rest of the documents. 

All throughout XX/XX/2020-XX/XX/2020 I have talked to upwards of 15 different people, supervisors, fraud departments, the actual store, managers, and customer care. Each person has given me different excuses, answers, or steps to take. No one is willing to take blame as XXXX says its Comenity Banks fault and Comenity says its XXXX fault. 

In XX/XX/XXXX XXXX told me that i need to " prove the signature isn't mine and it is going to be hard to do that. '' The proof I have is that the copy I have is blank meaning I never signed it and the copy they have is a forged incorrect signature. They claim this isn't " good enough '' and that they will just say they " forgot to give me the right paperwork. '' I have asked for the interest to be removed that I have accrued since last XXXX and no one is wiling to do this. I have since closed my account but I am looking for resolution with the interest rate as it has been almost a year and I have accrued just as much interest as I have in the amount i have paid towards the card.

Company response to consumer: Closed with explanation