Consumer complaint received 2019-07-27
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
This is about three credit cards that I have with capitol one bank/ credit card company I want a contact person at capitol one 's corporate office so IF I need to speak to some one I can get straight thru and if They are not available I can leave a voice message etc except for identity theft issues, MOVIN FORWARD But before we do that these issues need to be taken care because they haven't been that is why I am writing to You folks once again to possibly have You finally do something with out me having to lose the use of my 3 capitol one credit cards, below! 

Please forward my letter to the ceo 's office and for all governmental agencies please forward all suitable depts and other federal, state , county and local agencies to help me out with this issue. With the consumer financial protection bureau I am filing another complaint ( against capitol one and this is not a duplicate but basically the same with new info since they have not done anything to help me out see below ) and They need to write me back with a name/ title and direct phone # of the person handling my case via us postal service to me at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ny XXXX landline XXXX XXXX XXXX I don't own a cell phone and don't this kind of stuff online except to write You folks~~ https : //complaint.consumerfinance.gov/submit-a-complaint/s/products?   sessionid=bfbf83c693295d61d2ababd6be1a44a3e5f69e21beb1f5d9c24f44830c8b40300d37db23c8dab2a69ec90e23f74018023bc6e42ebb90e7dd5c1dcb4b9a278df0 # 500t000000KyihZAAR I will only use the last 4 digits on my cards to discuss what needs to be done and what I expect ~ for card ending in XXXX on thursday morning XX/XX/19 I called into the tel # XXXX XXXX XXXX XXXX and was on hold for over an hour before I got a XXXX XXXX person and than had to spend another 25 minutes before I got an american based operator from my phone I only want american based operators ANYWAY I called in to do 2 disputes because I got sick either from one or the other or both on wednesdayXX/XX/19XXXX XXXX XXXX for approx {$8.00} ( my receipts are gone long story ) and from XXXX XXXX approx {$6.00} ( put these items into dispute ) but because I was on hold I want at least {$100.00} for this time on top of the I believe it was {$2000.00} I had asked for previously and also I want this card to be made interest free until at least XX/XX/XXXX and for You to also apply any cash back rewards I might have on my card as well. 

card ending in XXXX because I am out of work and just had XXXX XXXX I applied for a XXXX  grant that I would not have to pay back thru this union plus card, I would like as of XX/XX/19 the total of {$360.00} in interest charges to be credited back to me as well as You making this card interest free thru at least XX/XX/XXXX and to get a {$2000.00} credit for my wasted phone time trying to get thru to You folks ( I realize that You want to automate and cut back on actual humans so by paying me You will better staff Your phone lines so moving forward the hold time will be much less and your actual workers won't have to much work to do since the work load can be spread out more fairly ) Card ending in XXXX I need this card to be made interest free at least thru XX/XX/XXXX and have the interest charges as of XX/XX/19 of {$72.00} credited back to me along with any outstanding cash rewards applied back to lower my balance and at least {$2000.00} for my time as Previously requested. IF You value Your customers all You can get from me at this time is good will and hopefully if You do righ by me the various agencies looking in to You won't sock You with major fines etc.. 

Mail Credit Card Payment Find the right address for your payment. 

Mail General Correspondence Capital One Attn : General Correspondence XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Investigate a Misapplied Payment Capital One Attn : Payment Investigations XXXX XXXX XXXXXXXX XXXX XXXX XXXX, UT XXXX Dispute a Credit Card Charge Capital One Attn : Disputes XXXX XXXX XXXXXXXX XXXX XXXX XXXX, UT XXXX Report Suspected Credit Card Fraud Capital One XXXX XXXX   XXXX XXXX XXXX XXXX, UT XXXX https : //www.capitalone.com/ Capital One BankMore Contact info PHONE ( XXXX ) XXXX CallADDRESS XXXX XXXX XXXX XXXX XXXX VA XXXX

Company response to consumer: Closed with monetary relief