Consumer complaint received 2015-09-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card
Issue: Billing disputes

Complaint:
I deposited {$5000.00} into an account with XXXX XXXX in the XXXX on XXXX XXXX, 2015. On XXXX the XXXX, the account XXXX named XXXX XXXX asked me to Borrow {$5000.00} from my XXXX card and assured me she would have it returned within one month. After seeing that my Account XXXX accepted {$8000.00} in bonus rewards without my consent of knowledge I contacted Bank of America to complain that I Did not receive what I had been told. By the XXXX accepting Bonus rewards this prevented me from making any withdrawals from my account until XXXX trades were made. This woman lied to me and never called me back for the next XXXX weeks I contacted XXXX Support complaining about my deceitful broker and asked her to call me 7 times during the 3 weeks she made trades without my consent or authorization. Originally she called me once a week at the beginning of the week to discuss which trades would be done. This all stopped after XXXX XXXX, 2015. I have over XXXX emails sent to me from XXXX with my complaints as well as their comments stating that Upper management would contact me and investigate my case. Nothing has happened and no one has contacted me from upper management.. I asked that my account be locked down and that XXXX XXXX be removed from trading on my account. XXXX has ignored all my Complaints and never has anyone from upper management addressed any of my complaints. The only person who has called me is that deceitful woman and never her Supervisor that I asked for.I complained to the XXXX and they were unsuccessful in receiving any comments about all my complaints. The XXXX knows that XXXX can not be trusted. Fraud has been occurring and Bank of America is refuses to believe that XXXX is no more than a scam after I have sent them over XXXX emails stating that XXXX refuses to address my complaints.My Account manager has ignored my complaints and works in the same compliant department where my complaints are being sent. She has told me that no one can do anything about my complaints, because she has the ability to delete them. I sent her an email telling her never to expose more than {$4000.00} of my account for trading and she had ignored my emails She has breached our contract by not calling me each week as we had agreed on when she was assigned as my account manager. She has taken over my account and i CAN NOT DO ANYTHING TO STOP HER.. How can my bank allow these people to steal my money and do nothing about it. I did not receive what I was promised and the fact the BigOption ignores my complaints shows what type of people I 'm dealing with. My complaint with XXXX has been ignored and Bank of America refuses to do their job and help me get my money back. I did not receive the services that XXXX XXXX follow and Bank of America has been just as incompetent. Their people working for them that could care less is one of their customers gets screwed and they have sat on their buttes for several months telling me they have their rules to follow. When I ca n't get help from the Bank that I have been with for over 30 years, it shows me how their standards have declined. Why did n't B of A contact XXXX 3 months ago when this all started.? What exactly is their job? They close my case without doing Their Jobs. This is pathetic!!!!!!!!!!!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation