Consumer complaint received 2015-06-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: No notice of investigation status/result

Complaint:
On XXXX XXXX, 2014, Trans Union deleted a credit item off my report from XXXX in the amount of {$16000.00} because I disputed the item and Trans Union claims XXXX did not respond to contact from the credit bureau. According to XXXX XXXX, manager of XXXX XXXX, the company never was contacted by Trans Union to update my file. More to that note, XXXX has been having a long standing issue with Trans Union updating ALL of their consumer accounts with regards to payments made by those who have a contract with XXXX for a vehicle. Trans Union is being paid by XXXX XXXX to update the files of their consumers yet they were not doing that. For the past month, XXXX XXXX has been trying to contact XXXX XXXX, reporting data analyst for Trans Union in hopes to get the XXXX item added back onto my account with the UPDATED balance to date. She is unable to get ahold of XXXX. The voicemail states if you are a California customer please call XXXX XXXX at XXXX ( number blocked out for security reasons XXXX or XXXX XXXX at XXXX. XXXX must work in the same office as XXXX because XXXX number also starts with a XXXX area code. XXXX number is disconnected and XXXX nor XXXX have answered their phone or responded to voicemails left in the last month or more. XXXX does not know what else to do. So she provided me with all this information and I called the numbers to verify her story. It is 100 % correct. I 've listened to XXXX 's voicemail, called XXXX and XXXX and no one answers XXXX 's line while XXXX 's is disconnected. The line says, " We 're sorry. The number you reached has been disconnected ... '' I called Trans Union today to see what I can do to help XXXX because like me she is at her wits end. I was upset with XXXX and I now see that Trans Union is the issue because they are not doing what they are being paid to do and they are also not following the law because I asked them to dispute something and they failed to do their due diligence in contacting the creditor. Essentially they lied about it. Today a representative at Trans Union told me that they file was removed on XXXX/XXXX/2014. So, I have been trying for over a year to have the file put back. The Trans Union rep also told me that I can have XXXX XXXX call the dispute line that I called and someone will forward her to the right department. I asked the rep if she could at least give me the number to forward to the right department and she refused. Fine. I can understand why. I then asked her JUST for the NAME of the correct department so that I can give XXXX information to let her know if she was being given the run-around and the rep, again, told me NO. What harm would giving me the name of a department do? So, all I 'm left with doing is giving XXXX XXXX from XXXX XXXX the dispute line and hoping that the person on the line has enough sense to transfer her to the right department. Then, I have to hope that the person in said department understands the situation that XXXX explains and correctly initiates and completes XXXX request. Trans Union needs a better system for issues like this. They also should be required to tell the consumer the date and/or time as well as the mode in which they tried to contact the creditor. We, as the consumer, need assurance that Trans Union has done their due diligence just as we have assurance and laws that prevent creditors from mistreating consumers/customers. Trans Union should be held to the point that they let me know why they deleted the file and show how they tried to contact XXXX XXXX and failed.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation