Consumer complaint received 2017-04-30
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I identified I was a victim of identity theft in   XXXX   XXXX   XXXX   on my credit report, and identified fraudulent charges starting about   XXXX   XXXX   XXXX   until current.   I have identified charges through   XXXX   XXXX   XXXX  , and  XXXX  going back to   XXXX   and currently I received a letter from the IRS on   XXXX   that someone is attempting to get my tax information. I have had my mailbox broken into 4 times since   XXXX   XXXX   until current, and have had my data stolen on my computer and phone including the Hospital I worked for.     I am disputing all charges from   XXXX   XXXX   XXXX   until current on the following accounts.     Citi Thank You Preferred- ending in  XXXX , Citi Double Cash-ending in  XXXX ,  Citi Diamond Preferred- ending  in  XXXX , Citi  XXXX  ending  XXXX   XXXX , Home Depot-ending in  XXXX , Citi  XXXX  ending  in  XXXX  and any other account numbers in my name.   I am requesting written verification of every account number in my name, in order, from all Citibank accounts from the start of the accounts, until current and want all derogatory statements removed from my account and credit report. I have been attempting to verify account numbers with Citibank since  XXXX  of  XXXX  when I identified I was a victim of identity theft. After numerous disputes including  XXXX  Thank You Card, Citi  Double Cash Card, Citi Diamond Preferred Card, Citi   XXXX , Citi  XXXX , and Citi  XXXX   XXXX , I was forced to remove disputes through  Citibank  on my credit report to obtain a refinance on my home. Therefore, taking responsibility for the accounts, and charges on the accounts to refinance so I can pay off my student loans.  XXXX  has never verified in writing why so many account numbers where opened in my name, and is putting derogatory statements and late payments on my credit report. Therefore, I am unable to obtain a refinance on my home, will have to sell my property, and move out of my home with my  XXXX  children because of  Citibanks  refusal to accept my disputes.   I have attempted to settle with Citibank and can not because of their derogatory statements on my credit report. I am not going to be responsible for fraudulent charges on my account. I dont even know what my real account number is anymore because of so many account numbers issued in my name. I would like written verification of every account number in my name in order from all Citibank accounts from the start of the accounts until current.   I identified I was a victim of identity theft in   XXXX   XXXX   XXXX   on my credit report, and identified fraudulent charges starting about   XXXX   XXXX   XXXX   until current.   I have identified charges through   XXXX   XXXX   XXXX   going back to   XXXX   and currently I received a letter from the IRS on   XXXX   that someone is attempting to get my tax information.     I am disputing all charges from   XXXX   XXXX   XXXX   until current on the following accounts.      Citi  Thank You Preferred- ending in  XXXX , Citi Double Cash-ending in  XXXX ,  Citi Diamond Preferred- ending  in  XXXX , Citi  XXXX   XXXX   XXXX   XXXX , Home Depot-ending in  XXXX , Citi  XXXX  in  XXXX  and any other account numbers in my name.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation