Consumer complaint received 2023-11-17
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
please see below complain open with the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX on XX/XX/2023 unfortunately I just received the news from XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX that the federal so because of that I'm opening a new complaint with CFPB Hi All, Good morning I'm reaching out to the CEO of the most recognized bank in the United States copying on this email are the New York State Regulators of banking, on or about XX/XX/XXXX all of my Chase bank accounts and credit cards was restricted without knowing anything without being informed by XXXX not by mail not by email not by phone call on XX/XX/XXXX I realized my accounts are frozen I tried to use one of my accounts for a transaction and I was unable I called the customer service of chase after verifying my information they told me that my accounts are restricted and closed reason that customer is deceased what I am alive and well and the customer service representative told me I have to go into a Chase Bank to identify that I'm alive this is unbelievable how Chase has the power to degrade a person restricting somebody's account without verifying if the person is actually deceased meanwhile when my account was restricted and closed one of my mortgage payments to XXXXXXXX XXXX was not honored because of the results was that I was late on my mortgage payment and XXXX XXXX  reported on my credit report as a late payment since that day I am unable to obtain any mortgages or any credit from any creditor in the United States resulting in significant damages on me on my business and everything around after seeing that I am basically not able to obtain any credit from any creditor in the United States I called up XXXX XXXX asking if they can please remove the late fee because it is not my fault why it was late the answer from XXXX XXXX XXXX was you were late and if you have any issue bring it up to Chase Bank who didn't honor the payment so without any other choice I went down to the chase branch in XXXX, NY spoke with the branch manager explained in the situation and he told me that he is going to opened up a case with the XXXX branch of Chase and someone will reach out to me till this day no one of that case reached out to me so I went down on XX/XX/2023 to the same Branch again and ask the same branch XXXX what happened with my case the answer was they closed it without a reason why they closed it he told me he's going to open a new case he called on the phone someone and he opened a new case he finally hand me a yellow sticky note with a case number XXXX add a phone number of an XXXX branch with an extension XXXX XXXX XXXX and told me someone from the executive office with the name XXXX will contact me waiting a few days and no one calls me after my business is on a freeze because my credit is basically ruined I picked up the phone and called up the phone number with the extension and a representative with the name XXXX picked up the phone I explained her the case we discuss the case in detail and she told me that she's going to get back to me latest by Monday XX/XX/2023 unfortunately I did not hear back from her on XX/XX/XXXX so I picked up the phone and I called her and unfortunately she had phone problems for the past 3 days Chase company doesn't have the money to provide them with phones I left her XXXX voicemails and I called back the executive number and I asked to talk to her manager or supervisor they provide me a name XXXX and XXXX representative told me that she will call me back by the end of the business day that was on Monday it is already Wednesday XX/XX/2023 I still did not receive a phone call back from her I am sending this email to the executives of XXXX XXXX Chase Bank and the state of New York XXXX XXXX Chase Bank can ruin someone's Financial life without giving any type of explanation we are in a XXXX XXXX if my voice on this email will go unanswered I will take legal action in order to recove hundreds of thousands of dollars what I had lost in the last couple of months,

Company response to consumer: Closed with explanation