Consumer complaint received 2020-10-13
Company: DISCOVER BANK
State: MT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
On XX/XX/XXXX I called Discover to make an additional payment on my credit card. I was made aware at that time the Discover arbitrarily lowered my credit limit without ever telling me. Discover actions has had a dramatic negative impact on my credit score, credit worthiness, & resulting on my debt to income ratio to rise so significantly that when I recently purchased a vehicle I was provided a ridiculously high interest rate & currently not being able to refinance because of the negative impact Discover actions took on my credit. Ever since I had both my Discover credit cards I have an excellent payment history. I never paid either card late, I always pay more than the minimal amount, & I sometimes make 2 payments during the same billing cycle. I keep getting emails from Discover thanking me for my payment history & soliciting me to refinance my home with Discover. When I spoke to XXXX, XXXX, & 1 other female representative ( didn't document her name - unprofessional unlike  XXXX XXXX XXXX ) I was advised my credit line was decreased because : 1 - To many inquiries - I explained the reasons for the inquiries was because I recently purchased 2 vehicles & everyone knows that when purchasing a vehicle at a dealership the consumer is obtained by a various of lenders. 2- I was told my credit limit was reduced because of alleged late car payments from XXXX XXXX XXXX XXXX ( 4 years ago ). Note : this same reporting was available to Discover when they issued me both Discover cards, one with a credit limit of {$5500.00} & the other {$3000.00}. I explained to Discover that the  XXXX XXXX XXXX reporting was incorrect and that I was going to call XXXX XXXX as soon as I finished talking to them. I called XXXX XXXX and they confirmed that the credit reporting they were providing to XXXX  was incorrect and that they were going to contact XXXX  & order XXXX  to start reporting accurately.  Furthermore, XXXX XXXX XXXX told me they were going to send me a letter regarding this situation. I called Discover back (  this is when I spoke to the female that I didn't document her name ) and informed her that XXXX XXXX confirmed they were reporting incorrectly & my XXXX  credit report will be updated & that they were going to mail me a letter confirming what I spoke about with the XXXX XXXX XXXX Representative. I offered the Discover Representative to forward them the letter from XXXX XXXX XXXX XXXX she confirmed she had no interest in that letter & I also advised her why there were recent inquiries on my credit report ( purchasing 2 new vehicles ) and again she displayed no interest acknowledging and accepting that to be the fact regarding the inquiries. I am  submitting my XXXX credit report that I obtained on XX/XX/XXXX the is NOTHING negative on my XXXX credit report except the XXXX XXXX account from XXXX ( AGAIN Discover GRANTED ME 2 CREDIT CARDS with negative & inaccurate reporting was reflecting on my credit report ). Discover has damaged me  financially and causing me to pay high monthly interest payments because I will be unable to refinance my vehicle ( purchased this month - XXXX ) because I spoke to my Credit Union yesterday after this incident with Discover & provided the my XXXX credit report and was told I will not be approved because by the approximate {$2500.00} credit limit decrease my debt to income ration is to high. AGAIN I'VE NEVER BEEN LATE, I PAY MORE THAN THE MINIMAL & SOMETIMES MAKE 2 PAYMENTS WITHIN THE SAME BILLING CYCLE, PAYMENT HISTORY WITH DISCOVER THAT WILL NEVER SUGGES THAT I WILL NOT PAY MY DISCOVER CARD. 

In closing when I spoke to the 3 Discover representatives they confirmed it a computer system that makes these decisions. The first 2 understood my position and agreed based on my information that I was providing them that there is no justifiable explanation for my  credit card limit decrease but the 3rd Representative didn't care since my situation doesn't effect her.

Company response to consumer: Closed with non-monetary relief