Consumer complaint received 2017-10-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I received my free credit report from TransUnion back in XX/XX/2017. I reviewed my report for inaccuracies. I found a Public Record that is inaccurate. Back in XX/XX/2012, I filed for a personal XXXX which was granted and resolved in XX/XX/2013. My attorney for my bankruptcy case, whose office is in XXXX, Ohio, accidentally filed the case with the XXXX court system. I live in XXXX, Ohio, and the XXXX court system, having noted the filing error, promptly transferred the case to the XXXX court system via a " Order to Change Venue '' in XX/XX/2012. My bankruptcy case was processed and finalized in the XXXX, Ohio court system. In XX/XX/2017, I filed a dispute with TransUnion, indicating that the Public Record information on my credit report, indicating a bankruptcy in XXXX, Ohio, was incorrect. I received a mailed response from TransUnion on XX/XX/2017, which included an " Investigation Results Summary ''. TransUnion 's written response to me was that that XXXX  in XXXX, Ohio was verified as correct. I promptly phoned TransUnion, again disputing the error, and re-emphasized to the representative that the case had been transferred to XXXX from XXXX. I was told that the credit report error could be resolved if I could forward supporting documentation from the court indicating that the case had been transferred to XXXX. On XX/XX/2017, I faxed the court document ( " Order to Change Venue '' ) and instructions for corrections to TransUnion. OnXX/XX/2017, I received another written response from TransUnion, indicating that the credit report information had been updated [ " Information Updated '' ] ( see " Investigation Results Summary '' section ). However, the information is still wrong. Despite my forwarding requested documentation, the information was NOT updated and still shows a filing in XXXX, Ohio [ see " Item '' in " Investigation Results Summary '' section ]. On the same day, XX/XX/2017, I placed another phone call to TransUnion to find out what the problem is. They indicated that they would look into the problem and get back to me. I did not hear back from them. I waited until XX/XX/XXXX and followed up with TransUnion again, again without any answers. I have not heard from TransUnion since then. 

I telephoned the XXXX XXXX Court some time ago. They have NO corresponding court information relating to my XXXX case, nor do they have any of my personal data in their computer system. All pertinent information was sent to the XXXX courts, since my case was transferred. 

Incidentally, almost 5 years have passed since my bankruptcy was finalized. I have received credit reports from TransUnion in each of the last four years. In prior annual credit reports from TransUnion, I do not ever recall the wrong court system coming into play, except for this year, in my XXXX credit report from them. Also, I have had NO issues with this matter, EVER, with either of the two other credit reporting agencies, XXXX and XXXX. Both agencies report this bankruptcy on my credit report as being filed in XXXX, Ohio.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation