Consumer complaint received 2023-01-25
Company: TD BANK US HOLDING COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Dear CFPB or TO Whim it May Concern : Although TD Bank USA/Target Credit responded XXXX they have CIRCUMVENTED some very important facts. 

1 ) TD Bank USA/Target Credit did NOT at all acknowledge or address the FACT I actually paid two months in advance. Technically I was never-ever late 30 days, because I paid in advance twice. ( see box showing payments ) 2 ) How TD Bank USA/Target Credit statements show payments and refunds DO NOT correctly match up when the financial transactions took place. This throws off proper reporting of what is due for each month. 

Please note that my first payment due for XX/XX/2022 was {$29.00}. I had already pre-paid that bill due with a {$30.00} payment I made on XX/XX/2022. There was no statement, nor any payment due in XX/XX/2022. When the statement came out in XXXX, the amount due of {$29.00} had already been pre-paid on XX/XX/2022. TD Bank USA/Target Credit XXXX NOT correct nor reflect this in their statements to show that the XXXX payment had already been met. Instead, it shows {$29.00} still due. This is a TD Bank USA/Target Credit error! 

Likewise, on XX/XX/2022, I paid {$50.00} to cover XXXX payment due, which is more than the minimum payment due of {$31.00} for XXXX. TD Bank USA/Target Credit did NOT correct nor reflect this once again in their statement to show that the XXXX payment had already been met. This is another TD Bank USA/Target Credit error! They should have reflected and applied my {$50.00} payment already made after the last months payment due had already been met. Instead, they charged me a later fee of {$29.00}. This is not right! Their statement, page 3, indicates you can prepay without being charged. 

I paid in advance {$50.00} to cover the XXXX payment due, which would have resulted in a balance of XXXX in XXXX. On XX/XX/2022, I paid off the remaining balance of XXXX ( XXXX + XXXX min. cc fee ) TD Bank USA/Target Credit XXXX NOT even address the FACT that I already made payments for XXXX and XXXX. They CIRCUMVENTED reflecting these very facts to show the offset of what already had been paid and how those payments would actually supersede/meet more than the minimum payments due for those XXXX months. 
On XX/XX/2022, I made a purchase of {$120.00}, which I paid off in XXXX months! 

On XX/XX/2022, I paid {$30.00} for upcoming XXXX statement. The minimum payment due for the XX/XX/2022 bill was {$29.00}. 
XXXX  days later, XX/XX/2022, I made another payment of {$50.00} for bill due in XX/XX/2022. 
On XX/XX/2022, I learned, only by coincidence, that TD Bank USA/Target Credit had charged me a late fee, of which was to be reversed upon receipt of remaining balance of XXXX. 
On XX/XX/2022, I paid off the remaining balance of XXXX. XXXX paid off in XXXX months! 

CORRECTIVE ACTIONS TARGET NEEDS TO TAKE : XXXX XXXX XXXX XXXX XXXX XXXX to remove the XXXX late notice from my account. 

*Restore my credit limit to previous credit limits ( XXXX XXXX years ago, TD Bank USA/Target Credit lowered my limit due to my non-use of their product, and TD Bank USA/Target Credit using outdated , antiquated data older than 10 years ). I maintain a very low credit utilization rate ( XXXX % ). DO NOT have too many credit inquiries and no late payments, as they tried to claim. ) **something is not right about the TD Banks algorithms and computer-generated decisions, because another TD Bank vendor did exactly the same thing that TD Bank USA/Target Credit did by auto lowering my credit for non-use. However, when I wrote them the other TD Bank vendor, they actually looked at the situation, apologized and restored my credit limit, which is much higher than the TD Bank USA/Target Credit fiasco . Initially, that TD Bank Vendor played that same disappointing and wrong game by claiming false information of me having too many credit inquiries, not paying on time. NOT TRUE. The FACT was just the opposite. I had a excellent credit history record for the past XXXX XXXX. ) TD Bank USA/Target Credit needs to be held accountable. It concerns me and should concern your institution as well.

There has been a ton of misunderstanding and poor communication with the TD Bank USA/Target Credit employees . in trying to clear up this matter. Many of them have placated and patronized me versus looking at what actually happened. They cant even answer why the statements showed money being owed, what's accurately due, when the payments had already been made and paid twice in advance. Did you notice in their response, there is no mention of these FACTS. 

On XX/XX/2022, I made a purchase of {$120.00}, which I paid off in XXXX months! 
On XX/XX/2022, I made a payment of {$30.00} for payment to be due in XX/XX/2022 bill. 
20 days later, XX/XX/2022, I made a payment of {$50.00} for payment for the XX/XX/2022 bill. 
On XX/XX/2022, I learned, only by coincidence, that TD Bank USA/Target Credit had charged me a late fee, of which was to be reversed upon receipt of remaining balance of XXXX. 
On XX/XX/2022, I paid off the remaining balance of XXXX. XXXX paid off in XXXX months! 

Once again, according to the FCRA, consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. 

Thank you for your prompt corrective attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation