Consumer complaint received 2016-12-09
Company: Shellpoint Partners, LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Settlement process and costs

Complaint:
RE : Complaint # XXXX Subject : XXXX / Foreclosure / Trustee 's sale On XXXX XXXX, XXXX per above foreclosure assignment our house was sold back to bank at {>= $1,000,000} at XXXX XXXX XXXX XXXX, XXXX XXXX sale location and since then Shellpoint mortgage and XXXX harassing us to vacant the premises within about 3 week and so, otherwise we will be forced by sheriff to vacant our home. My wife and I are so appreciative of your support so far but we are so depressed and need special attention ASAP. Following to our XXXX XXXX, XXXX I have noticed that all of our letter did not delivered properly so please find remaining information as follows : pay {$20000.00} / deed in lieu, and recommended if you wanted to save your home find the appropriate law firm accordingly. 

7. On XXXX XXXX, XXXX we sign agreement with XXXX Law Firm to solve our mortgage problems. XXXX Law Firm continues communicating to come with a solution with XXXX XXXX XXXX and XXXX that was also part of the mortgage assembly. Finally for the reason of diversity of violation and illegal conduct our attorney filed lawsuit against XXXX XXXX XXXX and XXXX XXXX. " Complaint for Damages and Equitable Relief ''. 

8. While our complaint and lawsuit has been continuing with XXXX XXXX XXXX, XXXX, XXXX that transferred our mortgage service to Resurgent Mortgage, Resurgent mortgage also transferred our loan to Shellpoint Mortgage servicer. 

9. From XXXX XXXX, XXXX through XXXX XXXX we have attempted to another modification with Shellpoint, every single document delivered on time precisely as requested. Shellpoint repeatedly keep asking for the same documents. 

10. Shellpoint failed to provide a response and knowingly placed our home into the foreclosure act, before delivering the modification result. More than two months later XXXX XXXX received the XXXX response letter while our home was under foreclosure act. So, lawsuit filed for Shellpoint misconduct. Knowing that our home would not be foreclosed on while being considered for a XXXX. We are, so much wrongdoings and delinquencies. 

11. Shellpoint intentionally ignored to attend on XXXX XXXX, XXXX mediation meeting that Was assigned by XXXX Court. So, no settlement dialog took placed. More importantly just how Shellpoint possibly jeopardies us and assign our home for a Trustee 's Auction Sale dated XXXX XXXX, XXXX while must attend on coming XXXX XXXX, XXXX for a Mandatory Settlement Conference before the Honorable Magistrate judge XXXX XXXX at the XXXX XXXX Courthouse and as well as their unresolved lawsuit. 

12. On XXXX XXXX, XXXX settlement Conference XXXX XXXX XXXX XXXX XXXX, and Shellpoint did not agree with our claim and only offered $ XXXX /deed of lieu to avoid foreclosure. I am not sure what is going own, because our attorney at XXXX Law firm field a request / restrain to the court and given that the Court just denied the request knowing that our attorney who put the lis pendens lien on our property as he indicated that he did, then there is no basis to claim an interest to the title according to our attorney that apparent attempts to get an injunction to stop the foreclosure have failed, now asking me to agree to remove the lis pendens I am puzzled and not knowing of all these notions. 
CONCLUSION : We are amazed of so much wrongdoings and delinquencies. It seems very strange by what method our home loan modification continued with no result since XXXX XXXX. The mortgage servicers asking for a bundle made-up reasons, unpaid balances and late fee charges etc., through past years and If today these mortgage servicers claiming substantial unpaid balance that we must pay, it is wrong and because of their own wrong doing. According to the office of Assessor Recorder XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation