Consumer complaint received 2016-12-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
XXXX ) Long term unreliability of email alerts. Roughly every XXXX months to a year, an import email alert is not delivered, thus nearly missing payment. I check online alert history, and it is stuck " processing '', and later the contact point email goes to " unreachable '', thus disabling all alerts. I have gotten regular tech support to finally ack that they would fix it, but XXXX months later, alerts again get XXXX. After trying again, I have gotten a letter back stating that I must check with my isp or use another email address, again they do not understsnd the scope of the problem. I know the problem is with Capital One 's as I own my own mail server, and there are no attempts to deliver email at the time, nor do I use XXXX filters on that mailbox or anything else thay would reject Capital One 's email. In exchanging emails with corporate, I am unable to get them to ack it, let alone solve the problem. The vibe I am getting with corporate is as if they are n't understanding the issue, skim reading my emails, then ultimately XXXX on me by continually requesting that I call XXXX support, thus re-starting the whole process with useless tech support, and thus corporate does not understand why I 'm trying to escalate to them in the first place. 

2 ) They 've overhauled the mobile website. An initial problem I have is I am unable to log into the new mobile website from the very browsers it was writted for - a XXXX galaxy tab XXXX When I press the green button, the page simply refreshes with the XXXX XXXX cleared and no error is given. They XXXX tls XXXX on the desktop website. All in all, this is the sort of thing I am tired of - websites suddenly overhauling, and even if it works on my browsers, having fo re-learn the website again, having to wade through the ever increasing heavily active scripted eye candy and silly animations, with settings changes and payments now on pop ups on the mobile site now. XXXX : XXXX available a simpler website version that does n't abruptly change or change often, simple scripting that works on older browsers and is not an eye candy laden eyesore and slow. The aim here is to make routine actions day in and day out such as looking at my transaction history and make payments much simplier and faster without getting frustrated with the eye candy and everytime the website is overhauled. - whether the new site works on my browser or not. As an additional suggestion - make another payment only website that accepts some basic information to find your account. That is, so I do n't have to wade through eye candy and remember passwords to make payments. To summarize : stop abruptly changing the website with ever increasing heavy active scripting and eye candy, and other major changes such as disabling tls XXXX without at the very least notifying me first. XXXX simpler scripted and less eyesore websites available seconday at least. XXXX has not ack'ed this either, they just want to send me to te h support again. XXXX is in the dillusion that just because they can see it work the lstest and greatest version of XXXX, they see no issue. The real issue here is I am not going to have to buy a new computer jusy to be able upgrade my browser, just to look at the same old transaction history and make payments. It 's a pain because I have to go to a particular computer and browser combo to access XXXX. They whole thing is built to spurr consumerism - I have to buy a new computer every 5 years just to look at the same old transaction history and make payment, let alone relearn the whole website again and deal with the silly eye candy. *If paper could be made to not be viewable with certain eyes, corporate would do that to sell more eyes at the hospital. 

3 ) I have been unable to log in via phone XXXX. It just send me to a rep, and not the menu.

Company response to consumer: Closed with explanation