Consumer complaint received 2017-03-02
Company: JPMORGAN CHASE & CO.
State: NC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I purchased my home XXXX XXXX with XXXX XXXX Bank as the lender financing my purchase. My home cost XXXX and at closing I put a down payment of {$100000.00} leaving me with a principal balance of XXXX. Very soon after closing the servicing of my loan was transferred to Chase Bank. I paid on my home from XXXX - to the latter part of XXXX. I started having problems paying my mortgage in late XXXX. My home went into foreclosure in XXXX and I did not pay on it all of XXXX. Chase Bank contacted me in XXXX to do a modification agreement. I agreed. They sent out the paperwork and I was so happy to save my home as I just had a new baby in XXXX and being able to keep my home took some XXXX off of me. I did not review the paperwork, and just signed it. Later I found out that they took {$90.00}, XXXX of my equity away from me. I was not behind {$90.00}, XXXX being that I did not pay on my loan for a year and half. It is simple math. My payment was {$1800.00} a month. My taxes for both county/city were {$3700.00} a year. And my homeowner 's was {$770.00}, in which I paid out of pocket myself. I have complained numerous of times that my principal balance was incorrect to the CSR representative of Chase. I have wrote numerous of letters over the years, and they fail to fix the problem. Each representative stating my loan accounting was a mess. In XXXX my loan was transferred to XXXX. In XXXX I received a mortgage interest statements both from XXXX and Chase which totaled {$21000.00} how could I pay {$21000.00} in interest when yearly my mortgage payment multiplied by XXXX is {$22000.00}? That was another alert that something was not right and the accounting of my loan was a mess. I requested Chase send me a detailed transaction history. When I finally review the transaction history I became so XXXX because it hurt to find out that Chase one day charged me {$1400.00} on XXXX/XXXX/XXXX for a undisclosed fee. Charged me for homeowner 's insurance when I had my own policy. In XXXX they even went back four years prior to year XXXX and charged me for homeowner 's insurance. You can not back date coverage, and if there were any claims the insurance company would have not paid. This is just example of the fraud and tactics that were used to steal my XXXX equity. Chase systematically charged me thousands in Corporate Advances. For example on XXXX/XXXX/XXXX they charged me {$24000.00} in corporate advances. On XXXX/XXXX/XXXX, I was charged XXXX for an payment. Same day of XXXX/XXXX/XXXX I was charged XXXX in Escrow Advance Recovery. On XXXX/XXXX/XXXX there was an Principal and Interest Adjustment of {$92000.00} taking all of my equity. There are so many miss applied payments. My payments were not being recorded! Thank XXXX I have my bank statements and cancelled checks. There are suspense payments, and the money just went missing. I was charged a {$100.00} property preservation fee and I was living in the home and had my own yard guy which I have canceled checks to vouch for that as I paid my lawn care guy with checks. It is just sad how Chase literally took my money. I have proof of the manipulation of the accounting of my loan as the last correspondence detailing the transactions and accounting of my loan sent from Chase in XXXX totally differs from the detailed transaction history that was sent to me in XXXX and XXXX. I have given Chase many opportunities to fix this wrong, but they choose just to cover it up.

Company response to consumer: Closed with explanation