Consumer complaint received 2023-02-01
Company: Receivables Performance Management, LLC
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX Account number XXXX In Dispute as follows XXXX ) Received notice XXXX is XXXX to shut down their XXXX network, I would have to up grade my current phone or loose service. 
2 ) Contacting them was told because I have been with them for 10+ years they would provide me a free phone. I asked about my other line, ( wifes Phone ) and at first they said I would have to purchase it. But the sales lady ( recorded call ) did some checking and said she had gotten her supervisors approval to provide both phones for free.

3 ) I made it understood ; I would not enter into a contract for the service or the phones. I was assured the phones would be free with out obligation. I was also told my monthly billing would be reduced from {$56.00} to {$35.00}.

4 ) The cheap / junk - flip phones were sent to me and were impossible to activate, requiring a 1.5 hr trip to a XXXX store to have them working. 
5 ) I shortly received a monthly bill showing the same old charges with the addition of a monthly payment plan for phone purchases. I call customer service and was told the phones are indeed free, and that was just a way for them to track their inventory, the charge is offset by the credit. Asking about the plan reduction cost I was told I would receive, and was told it would show up in my next statement.

6 ) I then received a notice that XXXX had discontinued my simple talk and text plan and they would have to move me to their new plan which was also a simple talk and text plan, ( all they did was change the name of the plan ), and would be charging me additional money.. 
7 ) Confused at this point thinking, the plan increase would be off set by the {$35.00} dollar decrease making it what I was originally paying.

8 ) Received next billing statement, showing charges of {$70.00} +I called talking to customer service, stating these charges are not acceptable, I would be moving to another company, wanting t know the cut off date thinking some how I was paying a month in advance for the service. I was told service would stop 5 days past the billing due date. But I stilled owed for the phones, I explained to him, these phoned were provided to me free, I had no contract obligations before the phones, and at XXXX XXXX XXXX it is unacceptable for me to have any contracts, which I made clear from the very start of this now elaborate bait and switch scream. If you try to charge me for the phones, I would file complaints. 
9 ) XXXX XXXX 2023 now in receipt of a collection notice, 10 ) This whole thing has been nothing but a well thought out scam of entrapment Threw verbal Lies / word / E-contracts. I dispute XXXX claim I owe them money. I demand they stop attempts of collections, repair/ my credit report and apologize for this sickening attempt to become in justly enriched.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation