Consumer complaint received 2023-08-01
Company: Movement Mortgage LLC
State: CO
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
In XXXX, XXXX, I received a notice that my property at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CO XXXX would be assessed a value of {$640000.00} by XXXX XXXX. We purchased the property in XX/XX/XXXX for {$430000.00}, with a loan of {$410000.00}. We countered XXXX XXXX, and landed at a property value of {$560000.00} based on comparable sales we were able to provide. Our current loan is {$380000.00}, which puts our XXXX at 68.99 % so we are well within the 75 % XXXX XXXX for PMI to be dropped. 
On XX/XX/XXXX, I requested that my mortgage company, Movement Mortgage, remove my pmi payments.I paid {$180.00} for this service. They sent a 'valuator ', XXXX XXXX XXXX out to our property to do the appraisal/valuation. He went to the property and took pictures on XX/XX/XXXX. I have all of our text correspondence. On XX/XX/XXXX, when I checked with XXXX, they said they didn't have the report yet. I checked with XXXX, he said it was 'on hold '. I checked with XXXX, they said there was an address issue with XXXX XXXX. We do have an easement that is part of the property that has a parcel number, but is not titled separately. I checked this by calling XXXX XXXX XXXX. I continued to communicate with XXXX about our appraisal being completed. On XXXX, XXXX XXXX said the contract was 'cancelled, ' so he was done on his end. I got my lender, XXXX XXXX and his team involved, and they tried to help me figure out what was going on. This went on with XXXX for XXXX. I had to fight to get our valuation released, and they said they sent it on XX/XX/XXXX to my husband 's email. He never received it. I requested it again on XX/XX/XXXX, and received the report estimating our house value at {$500000.00}, and denying the removal of our PMI because the value needs to be at {$510000.00} to be at 75 % XXXX. XXXX XXXX 's assistant, XXXX, appealed the appraisal amount. 
The pictures on the report show XX/XX/XXXX. The report date shows XX/XX/XXXX. 
XXXX XXXX is not an appraiser in the state of Colorado, he is a real estate agent with XXXX XXXX XXXX license number License # XXXX. None of the updates I provided that we did after the purchase are listed on the report. The report comes from XXXX, I haven't gotten confirmation that XXXX XXXX works for them in any capacity, I am reaching out again today. Our name on the report is not listed, just XXXX XXXX, ALL OF THE PROPERTIES LISTED ON THE REPORT are incorrectly recorded according to XXXX XXXX XXXX data. Our property is listed at XXXX XXXX living space, it is actually closer to XXXX, are missing XXXX sf of living space. All of the other properties have MORE living space on the report than the assessor 's data except for ours. For XXXX, XXXX and XXXX, our property value is listed at $ XXXX and up, so our 'value ' is off by at least {$60000.00} on the LOW end which is XXXX XXXX XXXX XXXX. 
The reason I knew to do further research is because I was in XXXX XXXX as a XXXX for XXXX years. For other folks this practice may be happening to, they may be none the wiser and may be missing out on a mortgage reduction they are legally entitled to. Our PMI of {$85.00} won't break the bank for us if the denial was ACCURATE, but for a lot of people, that is a week or more of groceries, and I think it's despicable that this is going on with Movement Mortgage. How many other people in Colorado or other states have they done this to?

Company response to consumer: Closed with explanation