Consumer complaint received 2017-07-24
Company: PNC Bank N.A.
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
XX/XX/XXXX, PNC Mortgage offers a refi mortgage. ( 1st of 4 attempts ) loan officer abandons application and I receive denial for incomplete in mail. LO now gone, new LO has me resubmit, ( XX/XX/XXXX ) I 've now moved to a new career in new year, managed by staffing agency, underwriter does n't like it, processor wont return calls, and loan is denied for same reason. 3rd attempt, ( XXXXXX/XX/XXXX ) Loan redone again 3rd run on credit, underwriter again same issues, and processor from before again fails to do his job, after he was supposed to be taken off my loan and new team put on. Phone conversations with top of mortgage dept./underwriters continue, 3rd attempt on loan killed for " schedule B compliance. '' Underwriter/mortgage dept. invite and persuade me to resubmit once more, with the promise to be " more objective '' in the application, understanding staffing agency work is not " temp '' work. Submit again, underwriter immediately begins to demand the exact same things as before, breaking their word on objectivity, goes to the wrong employer dept. for verification of employment, gets an unskilled worker to give them incorrect info. I immediately notify loan officer and told not to worry, that I was just making something out of nothing. They were wrong, underwriter fails to bring their promise, I have to correct their work, as they refused to rectify the issue themselves. As soon as I do, they still refuse to accept, and actually went back to wrong office on purpose on a fishing expo. to find someone that will give them what they need to kill my application. I could have simply gone to another financial institution, but they promised they understood and pressured me to resubmit with them, and in the end now I cant submit anywhere, as PNC has killed my score, until sometime in the future. By XX/XX/XXXX my official denial letter from PNC loan # XXXX denied. Executive of customer relations unable to do anything, PNC Mortgage refuses to hold underwriter to their word, knows the UW baited me and then destroyed my loan as soon as I committed to the submission. UW defends with the email they went fishing and received stating " technically a temp '' and ignored the actual employer 's written responses ( the same one they used 3 of 4 times prior ) The fact they insisted I continue to work with them ( PNC ) and not go somewhere else, lent me an assumed trust and good faith in them. They NEVER gave me their required definition of a " Permanent '' employment. The crutch of the entire loan! I asked repeatedly for a copy of this requirement in writing, and they refused, I asked the executive of customer relations for it, they refused. It is a company imposed requirement, that NOBODY could offer in writing, and actually denied they were requesting employer 's for documents stating such, without a definition even for them to go by. To this day, I have never heard of any other institution requiring anything without a definition of it.

Company response to consumer: Closed with explanation