Consumer complaint received 2016-04-14
Company: AFNI INC.
State: NJ
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
My wife and I contacted XXXX around XXXX to see if we could restart service with XXXX using the Overdrive Pro device that we still had but was out of contract. After further conversation with some potential hope that we could activate it we were told that we could n't because the device was outdated. We explained that we were looking for something that would allow us to watch my daughter 's basketball games and for my son 's x-box. We were offered a newer device that was supposed to be better and the lady checked the coverage area and said we should have good coverage. We agreed on a XXXX plan to start and was told that we could monitor data used right from the device itself. We received the XXXX XXXX and called XXXX to activate it. We were told to really use the device to see if its something that 's going to work for you. We were told that just in case that you see its not going to work you have 14 days to cancel otherwise we would be obligated to contract. We used the device for a few hours and could not get the device to reveal data use. We called and reported this to sprint thinking we were not doing something right and was told that we would have to go on line to check our data. The first time we checked data on line we were well under the XXXX. We used the device the next day for a few hours and when we checked on line it said we were over our limit ( but no way near the limit that they are reporting as " overage ''? I immediately took out batteries and repacked the unit in its original container contacted sprint and reported that we were sending the unit back because its not going to work for us. I was told that we had just started the plan and we sill have 14 days to try it and I told them I did n't need 14 days to know that it 's not for us. I was told that we had to pay a re-stocking fee of {$35.00} and we had to wait for a return package to arrive and to send it back in that package. I was not happy about the restock fee but paid it and returned the unit in new condition. I totally dispute the validity of this referenced dept. for the following reasons. 1. We did not receive the device that was agreed upon during our order. During initial order conversation with the lady we were told that " we could monitor the data used from the device '' That was False. 2. We were told to really use the device to see if it is something that 's going to work for you. We were told that we had 14 days to try out and if there were any problems we would have to cancel before the XXXX day, after that we would be obligated to contract. ( By looking at the first bill of {$57.00} to now {$510.00} that was false ) and for what two days of use for hours at a time? 3. After seeing the overage of more than XXXX but not the amount they are reporting we contacted XXXX immediately and the device was returned ASAP in new condition. According to the initial representative we could have still continued to use the device up until the 13 day and then cancel and return it with no obligation. 4. After receiving first bill of {$57.00} bill dated XXXX XXXX XXXX I contacted XXXX told them what happened and that I did n't know why I was being charged? I was told that they could see that there was a problem and that they would have a supervisor call me to fix problem. I gave them my cell number, They never called. XXXX. On XXXX/XXXX/XXXX I contacted XXXX collection agency to make them aware of my dispute, during that conversation I was told that part of this bill was for early termination fee? How is that possible when I never was in contract?

Company response to consumer: Closed with explanation