Consumer complaint received 2021-04-28
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
On XX/XX/XXXX I was requested by Equifax to fax over my Verification information to Equifax which was my Social Security number and ID. I requested a copy of my Equifax Credit Report which I still have not received a copy of. I have also tried several times with annual credit score to obtain my Equifax credit score and have been unsuccessful in obtaining my credit report. Because the Security questions to obtain my Equifax Credit report on annual credit score contains security questions that are not questions related to me regarding me or my credit report. On XX/XX/XXXX I called Equifax again to gain access to my Equifax online credit report and credit score. I did a Verification with the agent where I had to take a photo of my ID front and back then take a selfie of myself to verify my identity. After being on the phone for over an hour to get help to gain access to my Equifax Credit report and credit score online. After alleged trouble shooting the agent was unable to help me with access to my Equifax Credit report and credit score. On XX/XX/XXXX I called again requesting help with my Equifax online credit report and score. Once again, the agent was unsuccessful with helping me gain access to my Equifax online credit report and score. 

On XX/XX/XXXX I called Equifax to gain access to my Online account and the Supervisor XXXX was unable to help me get access to my credit report and score. XXXX sent me a recent password link and I was still unable to gain access to my online account. I have resent my online password over 50 times in 6 months and still have been unsuccessful in obtaining access to my online Equifax account. I was just given a ticket number for the 6th time. The number is XXXX. Then I was given another number XXXX. I then asked supervisor XXXX do I have a credit score and he stated no, I have not had an Equifax credit score since XXXX. I have revolving accounts with XXXX XXXX credit card and XXXX XXXX XXXX is a paid off loan that is still not in my Equifax credit report over a year ago. My address is incorrect which is XXXX XXXX XXXX. However Equifax has XXXX XXXX XXXX XXXX which is incorrect. I feel there is some deception going on with my credit report with Equifax as I have already been a victim of identity theft due to the data breach. 

I can obtain my Credit report on annual credit score credit report from XXXX and XXXX with no problem. However, I can not access my credit report from Equifax which has been problematic for me to obtain my credit report since XXXX. These issues continue to keep happening over, and over again. I'm requesting to have my Equifax credit report and score as this has caused me irreparable harm. I feel that something is wrong with my Equifax credit report that is being covered up. I'm also demanding to get access to my online Equifax credit report to monitor my own credit report instead of having it mailed to me.

Company response to consumer: Closed with explanation