Consumer complaint received 2016-12-22
Company: WELLS FARGO & COMPANY
State: MA
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Application, originator, mortgage broker

Complaint:
I would like clarification regarding a letter from my XXXX loan XXXX indicating that Wells Fargo is offering mortgage assistance. The terms of the assisatnce are not in said letter. I found it strange that Wells Fargo did n't offer Government mortgage assistance from the start. Instead they opted for immediate foreclosure and/or a lump sum payment of {$25000.00} that would go toward the money advanced on behalf of Wells Fargo for outstanding property taxes and some homeowner 's insurance and this years taxes would be paid. 
Keep in mind that Wells Fargo sales reps are required by law to look out for their potential customers. Wells Fargo exited the Reverse Mortgage game in XX/XX/XXXX. Time to collect the thousands of houses that seniors have defaulted on after XX/XX/XXXX. The numbers are staggering in terms of seniors who have lost their homes on default. The very same opportunity that Wells Fargo knew they get away with especially with my financial background, yearly XXXX 's and debt to credit ratio. How long does Wells Fargo realistically expect seniors to keep working? Based on the financial documents that I was required to submit, Wells Fargo knew that I did n't have any type of retirement plan or ANNUITIES. All you have to do is Reverse the qualifications of a traditional loan and you get the perfect sucker. Add in a sales rep trained in the art of senior deception ( A real man XXXX, XXXX and I wind up losing ( XXXX ) all the money to my name. A nice end of the year FHA/HUD approved XXXX with a big XXXX commision attached to it. Who cares about what happens to the XXXX ridden elderly woman that got scammed? His sales quotas and commisions are what counts in his sick mind. As per the registry of deeds, I bought my house in XX/XX/XXXX with my son, XXXX We still owned it jointly as the XXXX was being executed. His credit was/is excellent. He owns XXXX houses and rental property. So why a Reverse Mortgage? Would I request a commercial loan if I was looking to refinance my home? A Reverse Mortgage is a mortage in which the elderly receive ADDITIONAL INCOME. And it 's Government insured for the banks that do n't submit fraudulent information on the FHA application. 
My interpretation of " REVERSE MORTGAGE ASSISTANCE '' is known as the " XXXX '' Reverse Mortgage Assistance XXXX The Reverse Mortgage Assistance Pilot Program was developed to provide assistance to low-to-moderate income senior homeowners who are in danger of losing their home to foreclosure due to their inability to pay the required property expenses associated with their XXXX XXXX XXXX XXXX FHA XXXX XXXX XXXX XXXX Mortgage ( HECM ) loan. 

The Reverse Mortgage Assistance XXXX will provide an up-front, forgivable loan to eligible homeowners to be used to reinstate past due amounts XXXX property taxes, homeowner 's insurance, homeowner 's association dues or assessments, and other approved property-related expenses ) that were paid on their behalf by their mortgage loan servicer. Those who qualify for the program will also receive an advance of their approved property expenses for up to an additional XXXX XXXX XXXX XXXX months to enable the homeowner to recover from their hardship. The maximum amount of assistance is {$25000.00} per household. 
Participating Servicers In order to qualify for the Reverse Mortgage Assistance XXXX, your XXXX servicer must participate in the program. Wells Fargo is a participating servicer. 

Since the XXXX should be a viable option, I would be willing to discuss some type of additonal resolution to this entire ordeal. The bank needs to make things right.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation