Consumer complaint received 2017-05-24
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
I will like to start by saying Chase bank is so far my worst bank. I 'm a  XXXX  year old  female,   XXXX   XXXX   and working to survive.  XXXX     2016 ju st before  XXXX  I tried to logging to my chase online but it kept saying my account is blocked and asked me to call a number. I called and they said chase closed my account and I should be expecting a letter that 's supposed to explain why. I wanted my funds but they said I would n't get it till the closure was complete. They said I should be expecting a check in the mail. I never got any letter  but one stating  they asked for some information and have n't gotten it. I went to the bank but they were n't helpful either.. the manager tried and asked me if I noticed anything in my account and I said no. I told him about how my boyfriend was the only one sending me money and he confirmed that was n't the reason. I had a bad  XXXX  because there was no way of me getting money and the money I had was frozen.. I had to use my credit card and could n't pay on time which ended up affecting my  credit score. I  waited till the  XXXX   XXXX  and never got any letter or check. After so many calls, I decided to go back to the bank, only for the banker and after several hours of calls to tell me she is sorry but I 'm not getting my money because they think it 's fraudulent. I asked why and she said it 's not her decision.. It was late so the manager said I should come back the next day. I went with my boyfriend and explained everything again, I told her I did n't want any reasons to why they closed my account, I just wanted my money. She called and at first she said they sent it to me then eventually she said they did n't cos it 's fraudulent. She looked into my account and she saw my boyfriends Id and confirmed that it was real money. After a long call she was told to send copies to some lady on the phone. I had to go print my statement and boyfriends statement for her. I was supposed to hear back from her but never did. After like a month I went back only to hear she was on a leave and they were n't sure when she 'd be back. The acting manager and banker I met said they would send her a message and get back to me too. I 've been calling and now I 'm tired. They always claim to be sorry and try to tell me how bad they feel but they do n't know anything I 've been going through. This is  XXXX  and no one seems to bother about it, so I decided to do my research and found this website. I know the bank claims they do n't have to explain why they end a relationship but I do n't think they have a right over my money especially since I gave them evidence of it. They ruined my  XXXX  and   XXXX   XXXX   plans and also affected m y credit score and al l that ca n't be paid back but I do think I deserve an explanation and a proper compensation for all the troubles cause I do n't think I 'll ever forgive all these. I hope this website helps me out and I hope no one else experiences what I 've gone through with Chase.

Company response to consumer: Closed with explanation