Consumer complaint received 2017-06-20
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
Advertised that 0 % on purchases for 18 months. Got card and called to activate and confirmed due date to pay off. Said do not have offer. Offer is still online. Cancelled card and supervisor said no longer available but offer is still online. They are connecting with advertising dept. The card is Wells Fargo Plantinum Visa. Please look into this false advertising, bait and switch by Wells Fargo and refusal to honor their current online promotion. Wells Fargo logo Wells Fargo logo Wells Fargo Platinum Visatrademark Card Apply for one of our lowest introductory APR cards and take control of your credit health with us. Home Wells Fargo Platinum Visatrademark Card Wells Fargo PLATINUM card Save with our Lowest Intro APR 0 % Intro APR for 18 months on purchases and balance transfers. After that your variable APR will be 16.15 % to 25.99 %. Balance transfer fees apply. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Excellent For : LOW INTRO APR BALANCE TRANSFERS NO ANNUAL FEE opens in overlaySee Terms & Conditions Apply Now button Card Features Percent icon Lowest Intro APR for 18 months on purchases Balance transfer icon Lowest Intro APR for 18 months on balance transfers No Fee icon {$0.00} Annual Feeopens in overlay See Terms & Conditionsopens in overlay Additional Features Free Access to Your XXXXtrademark Credit Score Find out where you stand when it comes to your credit. Get free access to your XXXXtrademark Score and more through Wells Fargo Onlinetrademark.1 XXXX ( Registered Trademark ) Score report example XXXX ( Registered Trademark ) Score report example Cell Phone Protection When you pay your monthly cell phone bill with your eligible Wells Fargo consumer credit card, youll get up to {$600.00} of protection ( subject to {$25.00} deductible ) against covered damage or theft.2 Cell phone with broken screen Cell phone with broken screen check mark icon My Money Map Make smarter decisions about your financial future with easy-to-use tools that help you create a budget and manage your spending. check mark icon Chip Technology For better protection against fraud when used at a chip-enabled terminal. check mark icon Rapid Alerts Monitor your spending, purchases and any suspicious activity with fast text and email alerts and notifications.3 Other  Cards That Might Interest You Previous Next CASH REWARDS Wells Fargo CASH WISE card Wells Fargo Cash Wise Visatrademark Card EVERYDAY REWARDS Wells Fargo PROPEL card Wells Fargo Propel XXXX XXXX Card Please note that the offers displayed on this page may differ from offers you may have received from Wells Fargo . Please refer to your offer specific disclosures for more details. Credit card subject to credit qualification. Generally, we will apply your minimum payment first to lower APR balances ( such as Purchases ) before balances with higher APRs ( such as Cash Advances ). You must be a citizen or a permanent resident alien of the U.S. to qualify for this credit card. Nonresident aliens may want to consider applying for a secured credit card by visiting https : //www.wellsfargo.com/XXXX. 1. You must be an account holder of a Wells Fargo consumer credit product with a XXXXtrademark Score on record. Important : There are many factors that Wells Fargo looks at to determine your credit options, therefore a specific XXXXtrademark Score or Wells Fargo credit rating does not necessarily guarantee a better loan rate, approval of a loan or an automatic upgrade on a credit card. XXXX is a registered trademark of XXXX XXXX XXXX in the United States and other countries. Your mobile carrier 's rates may apply. 2. Cellular Telephone Protection can reimburse the eligible Wells Fargo Consumer credit card cardholder for damage to or theft of a cellular wireless telephone. Eligible Cellular Wireless Telephones are limited to the primary line and up to the first three additional lines as listed on your provider 's monthly statement. Cellular Telephone Protection is subject to a {$25.00} deductible per claim and a maximum of 2 claims per 12 month period. The maximum benefit limit is {$600.00} per occurrence and {$1200.00} per 12 month period. You will receive no more than the value of the original phone or a replacement phone with similar features and functionality, less a {$25.00} deductible. This benefit does not cover cellular telephones that are lost. This protection is only available when cell phone bills are paid from your Wells Fargo Consumer Credit Card. The coverage does not apply if the cell phone bill is paid from a Wells Fargo Debit Card, Wells Fargo Business Credit Card, or from the card that is linked to a Line of Credit. Coverage does not apply to cell phones that are rented, borrowed, or received as part of a prepaid plan. Electronic failure or issues related to the software of the device are not covered. Cellular telephone protection coverage begins the first day of the calendar month following your first cellular telephone billing on your Wells Fargo Consumer Credit Card, and remains in effect when you continue to charge your total monthly cellular telephone bill to your Wells Fargo Consumer Credit Card. This protection may not be equivalent to or better than other applicable coverage you may have presently or in the future, such as your homeowner 's or automobile insurance policies, or through a plan provided through the seller of the telephone. For complete coverage benefits and exclusions regarding this protection call XXXX, 24 hours a day, seven days a week, or read all the coverage benefits and exclusions within the PDF document provided ( PDF ). Note : Call your cellular provider ( or log on to their website ) and request to set up automatic payments. Setting up automatic payments is not required to qualify for this cellular telephone protection benefit ; however, you need to pay your monthly cellular telephone bill with your eligible Wells Fargo Consumer Credit Card to get up to {$600.00} protection. Deposit products offered by Wells Fargo Bank, N.A. Member FDIC. 3. Your mobile carriers message and data rates may apply. Copyright XX/XX/XXXX-XX/XX/XXXX Wells Fargo Bank, N.A. All Rights Reserved Wells Fargo PLATINUM card

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief