Consumer complaint received 2016-02-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Making/receiving payments, sending money

Complaint:
Who it may concern, My company sales through the phone computer and services. My Merchant Account Manager is Bank of America. On XXXX, XXXX 2016 ; I received a request from Senior Procurement Manager of XXXX a quote for XXXX Laptops. After some basic verification, I send a quote for XXXX laptops. This quote was sent because the Senior Procurement Manager of XXXX XXXX told me by phone send only XXXX laptops to Alabama and the next will be send to other office. This Senior Procurement Manager of XXXX told me that company will paid with a credit card, which I accepted because we have merchant account services with Bank of America. Before to process the credit card I called at Bank of America several times, as is show in the report of my phone records. I called to verify the credit card information and the good standing of that credit card to process. 
XXXX XXXX ( XXXX ) XXXX Outbound PST 3 Minutes Bank Of America XXXX XXXX ( XXXX XXXX XXXX Outbound PST 22 Minutes Bank Of America XXXX XXXX ( XXXX XXXX XXXX Outbound PST 8 Minutes Bank Of America XXXX XXXX ( XXXX XXXX XXXX Outbound PST 4 Minutes Bank Of America XXXX XXXX ( XXXX XXXX XXXX Outbound PST 1 Minutes Bank Of America In all those calls the Bank of America representative told that those credit card was in good standing to process. So Bank of America always state " the credit card is ok and do n't worry about that, and your money will transfer to your business account XXXX hours after the transaction was made. '' I order my distributor to ship XXXX Laptops. The laptops were ship to Alabama. XXXX shipped the laptop on Saturday XXXX, 2016. Until that day Bank of America never call me. AFTER 5 DAYS, On Monday XXXX XXXX, 2016. A Bank of America representative call me ; he identifies himself as XXXX XXXX. This called happen in the morning around XXXX XXXX. I miss the first called, so I return the called and spoke with him. In that call he ask me for the invoice for that transaction. I sent the invoice and credit card authorization form that Senior Procurement Manager of XXXX XXXX sent to XXXX. 
Around hour later XXXX XXXX called me again to tell me that that transaction was a fraudulent transaction. That this credit card was report stolen. I explain him that I called Bank America representative to verify the good standing of that credit card, and he told whoever answer the call never verify the information of that credit card. He apologized for that and hung me up. I called one more time to customer service and open a complaint with a supervisor. This supervisor told that someone from Bank America will call me in the next two or three business days. After a week I called again but the representative told me that this is not a Bank America problem. 
After that I called one more time and I spoke with a supervisor who identify himself as XXXX and he state that his employee ID is XXXX. He refused to give a case number for this complaint.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief