Consumer complaint received 2015-05-01
Company: CMRE Financial Services, Inc.
State: TX
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I was XXXX with XXXX XXXX in XXXX XXXX and subsequently had XXXX XXXX XXXX. I am a XXXX veteran, and my XXXX was paid for by the XXXX XXXX. Although I am a XXXX resident, I receive medical treatment at XXXX XXXX XXXX XXXX XXXX in XXXXXXXX. 

Understandably, many of my providers sent their claims to a XXXX, XXXX XXXX XXXX, and the claims were denied because I am not a part of their sytem. However, I contacted those providers by phone and/or written communication to provide them the name and telephone number the claims needed to be faxed to. 

XXXX XXXX XXXX XXXX XXXX was XXXX of the providers I called and wrote letters to explaining the proper procedures they needed to follow in order to receive payment. Despite my efforts, they did not follow through. This debt was placed with collection agencies and are reported on my credit report. Because of my illness, I have not been able to meet my financial obligations, but am now trying to resolve these issues. 

Since learning of this problem with my credit report, I contacted in writing the collection agency that has this debt and explained the problem. They never responded to my letters. I have disputed the debt with all XXXX major credit bureaus, but the debt still remains on my report. 

I have spent considerable time trying to resolve this matter ; making calls, writing letters, researching resources. After contacting XXXX XXXX XXXX XXXX XXXX by letter, I received a phone call from XXXX XXXX. XXXX XXXX informed me the XXXX still stands ready to pay this bill. Authorization remains in force and payment will be made as soon as the original claim is sent to her. 

I again spent several hours over the course of the past two days trying to reach someone at XXXX to provide them the contact information for XXXX XXXX. I left a message to have them return my call, but have not heard from them to date. 

I believe this debt should be removed from my credit report based on the above information. The XXXX XXXX from the very beginning was the responsible party for this debt. All other service providers who properly filed their claims have been paid by the XXXX. This erroneously reported information negatively affects my overall credit score, and I am working very hard to resolve my financial situation. 

I had to retire from my position with XXXX XXXX XXXX after my XXXX and am now XXXX. 

I spoke with an account representative at CMRE Financial Services yesterday and was told the original debtor has put their collection efforts on hold while they investigate the claim. I called XXXX yesterday as well, but noone has returned my call as of yet. 

I believe I have done everything possible to resolve this situation with the parties involved, with no resolution. Please investigate this matter. You can contact XXXX XXXX at XXXX XXXX XXXX XXXX to verify that the XXXX is responsible for this debt, and that it will be paid as soon as she receives the original claim. 

I can be reached at XXXX XXXX XXXX XXXX any time. 
Respectfully, XXXX " XXXX '' XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation