Consumer complaint received 2022-02-10
Company: The CMI Group, Inc.
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Hello, I am writing in regards to a collection that was reported on my credit report by Credit Management LP. I was recently made aware of the collection by a consultant reviewing my credit report on XX/XX/2022. The consultant recommended contacting the Credit Management LP to see if it could be deleted from my credit report. I contacted Credit Management LP on XX/XX/2022 at XXXX XXXX and spoke to a representative. I provided the acct # that was on my report and ask how to have it deleted, the representative confirmed that they ( Credit Management LP ) had no information except the name of the creditor. They did not have contact information for the creditor, the amount due nor any other details- just the name. I demanded to have the claim removed from my report and was told that they would not do that and that they would put the acount on hold for 10 days until they could find information. They refused to do more then to notate their file about the conversation. We ended the call but after thinking more about it I called back ( at XXXX XXXX the same day ) because it seemed fraudulent to me for them to report something to my credit report without having any information to provide to me. Also, I never received any information about the claim in the past and this was the first time I heard anything about the claim. On this 2nd call with XXXX, a representative, l made the same demands to have the claim deleted from my credit report and was told that there was nothing they could do and that I should call their Customer Relations dept. I then demanded to speak to supervisor ( XXXX. ) and after several requests, was finally in contact with XXXX She was understanding and even mentioned that they're not supposed to report claims without going through process to verify. She would not delete the claim and gave me the Consumer Relations # ( a different # then was provided by the 2nd representative ). I tried the # provided by the supervisor the following day during their business hours ( XXXX ) XXXX # but the phone put me on a long hold and then hung up. I tried calling a few times with the same result but finally go through to a voicemail that took messages. I left a voicemail. The following day ( XXXX ) I called the # provided to me by the 2nd representative and someone answered to no avail. He was dismissive and said that I could submit an email dispute but nothing he would do to help resolve the matter of their fraudulent claim. 

It seems unreasonable to me that a company can submit a claim on my credit report and not be able to provide any information about that claim and never providing any notification about the claim before they submit it to my credit report. Also, shouldn't the credit companies do more to protect consumers they collect this information on from false accusations and baseless claims? 

The amount of the claim on the report is less than {$100.00} but it's keeping me from getting a credit score that will save me thousands on my home purchase. This is something that I was never made aware of and I have no clue what it is for. If it's something I owed, I would have paid... it's less than {$100.00} for goodness sakes. Please help!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief