Consumer complaint received 2016-09-16
Company: WELLS FARGO & COMPANY
State: NE
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
Dispute of WFHM CCR-XXXX to CFPB CN XXXX written response as received in the US mail XXXX XXXX, 2016. 

Writing a dispute of WFHM 's response to the above case number will not work, since WFHM employees refuses to acknowledge and fail sto address the issues. 

XXXX XXXX apologized for poor communication,, yet he does not respond to messages left on his voice mail and reminders to him by fellow employees the same day to respond to his voice mail messages which I left. 
This complaint addresses the issures WFHM Customer Care and Recovery has not, will not and can not address the issues presented since is would acknowledge violations of Loan processing practices. 

1. Wells Fargo Home Mortgage caused XXXX XXXX to produce an appraisal with a low value, attempted to beat down the valuation of his already low appraisal value, which has had the effect of causing XXXX XXXX to face serious discipline from the Colorado Department of Regulatory Agencies. This not ALLEGED, but supported by the letter from XXXX and signed by XXXX XXXX who investigated our claims. Yet Wells Fargo takes his appraisal prepared on XXXX -- " This report form is designed to report an appraisal of a XXXX unit property .... '' XXXX XXXX used comparables to of XXXX units. Yet WFHM now insists, based upon XXXX XXXX conclusions it is a XXXX unit property -- yet they refuse to file a complaint with XXXX regarding the appraisal. IF THEY CONTINUE TO INSIST THE PROPERTY IS XXXX UNITS, I will file the complaint for WFHM. 

2. Wells Fargo has refused to acknowledge the lie presented in XXXX response letter that an oral offer was presented and rejected by one of the loan applicants. That offer was never made to any applicant -- orally or in written form as required by regulation. They can present no documentation other than " trust me ''. This offer WAS NEVER MADE since it would have been enthusiastically received and Wells Fargo Home Mortgage was previously aware of an interest in reducing the amount of the loan. Wells Fargo implies this was a " failure of communicate '' and they apologize for this, but fortunately for them they are able to retain the loan at 7.58 % interest rather than need to refinance at the present market rate of 3 %. Why would anyone have rejected this offer. We, to prove WFHM employees lie about this offer, if it was an oversite, we accept their apology and will accept their offer even now. This has been previously made, but never addressed by XXXX XXXX. XXXX will not even address XXXX statement ; only send her response. 
3. All these issues center around the appraisal, but the final issue is now WFHM states they not the appraisor have determined this to be a " XXXX unit '' property and while they state we are invited to reapply for financing they have already stated they DO NOT finance XXXX unit properties. HUH? 
Both appraisal included in this complaint are not my allegations, they are appraisors finished product done on a form to appraise XXXX unit properties. 
Both appraisorS do not declare XXXX, and XXXX to be a XXXX unit property. By WFHM contention, most upscale house in today 's market, with XXXX levels -- an upper living unit and a " man cave '' in the basement would be XXXX living units. If a house has a sofa bed in the living room for guess we have just added an additional bedroom.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation