Consumer complaint received 2022-03-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
To Whom It May Concern, On XX/XX/XXXX of 2022 I logged onto the Bank of America Portal to look at my statement because there were fraudulent charges made on it, and to try to pay my bill IN FULL. I was unable to make a payment online which I did not understand ; I thought perhaps it was as a technical issue and tried again the following day. When it still didn't work, I called them right away. 

I was told that my account had been closed on XX/XX/XXXX - the DAY BEFORE, when I had logged on and attempted to make a payment - because I had missed 2 payments and because of my credit utilization with Bank of America and other credit cards. I use my credit cards more some months than others if needed. Isnt that why theyre there? I also try to pay them in full every month. I have been XXXX XXXX and I have not been able to open my store, therefore I have had to utilize the very credit that was extended to me by Bank of America, XXXX, XXXX XXXX, XXXX, XXXX, etc. to pay for things. I have not been penalized by a single credit card company for this. In fact, if I have had trouble making a payment when I have clearly had a good payment history, my credit card companies have reached out to me and asked me if I needed to enroll in their hardship program ( s ). 

I have paid my Bank of America credit card off in full almost every month. I was late ONE time before this ; both times I had issues with payment was due to something with autopay. When I called Bank of America on XX/XX/XXXX I was told that my account could not be reopened- even though it had been closed a matter or hours earlier - no matter what. Not even if I paid the balance in full that day. It did not matter that there was over {$1000.00} in fraudulent charges, which by the way, also had an effect on my utilization. I suppose BOA would rather sell the account to a collection company for pennies on the dollar because I'm not giving them a dime after the kind of " business '' they have conducted. 

The fact that there was at least {$1000.00} in fraudulent charges made on my Bank of America card and that I have had a good payment history with them yet they refuse to reopen my account is absurd. I also had {$140.00} in rewards points I do not know why my rewards points were not applied to my account to help me keep it current, but that is neither here nor there- for now. I have worked incredibly hard to improve my credit, and this is going to impact it greatly. 

This is not the first time Bank of America has done something like this. I paid a large balance in full on this same credit card, had a {$10000.00} credit limit and they then immediately lowered it. I should NOT feel like my bank is working against me or that I will be penalized for using the very credit they extend to me. I should feel like my bank will be there to help me in a time of need, especially if I have a good payment history. When I am paying on time and they dont get any interest from me you can bet that I am not rewarded for it and I dont hear a peep from them. 

This is going to affect my credit horribly, and my phone is ringing nonstop with calls from them. People go through things in life. Speed bumps occur ; especially in the world we live in today. It would be nice if BOA treated it's customers like human beings. 

Any help I can get regarding this would be greatly appreciated. 

Thank you. 

Best, XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX. 
XXXX, NY XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation