Consumer complaint received 2015-04-19
Company: PRESTIGE FINANCIAL SERVICES INC
State: VA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
My Complaint Is With PRESTIGE Financial Located In XXXX XXXX XXXX, UT XXXXAfter Contacting Them In " Good Faith '' And To Inform Them Of My Intent To Pay Be Will Be Late & After Submitting Copies Of Proof of My Current Tax Lien Issues Due To My Recent Divorce, Several of their Employees Have Continued To Call My Home Several Times A Day While I 'm At Work or Out of Town, to Send Text Messages To My Cell Phone ** ( After I Informed them Not To a Year Ago ) **, Sending Several E-Mails By Different Collectors from their Firm to my Personal E-mail Address Daily, They Have Contacted My Family Members, My Friends and My Current & Federal Retired Co-Workers at my XXXX XXXX for whom I Submitted Their Names & Contact Information at the Start of this Auto Loan a References and then A Most Recent Email Was Sent Me Stating I should " Change My References '' if I do n't want them to contact them. Note : This Is Well Over the Line for a Collectors Behavior & Has Been Ongoing Well Before My XXXX Auto Payment of {$450.00} was Due and Agreed upon for XXXX XXXX XXXX 2015. To Date, This Collection Practice Is Currently Ongoing. ( Please See Below ) From : XXXXXXXXXXXX To : XXXXXXXXXXXX Subject : Account # XXXX Date : Mon, XXXX XXXX 2015 XXXX +XXXXHi XXXX , I just wanted to follow up with you. I 'm submitting the extension paperwork, and I want to make sure we 're on the same page. The payments will start up again in XXXX, as follows : {$450.00} for : XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for : XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : XXXX XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : XXXX XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXXPlease review this, and confirm as soon as you can. 
Thank you! 
XXXX XXXXAccount ManagerPrestige Financial Services , Inc. 
A XXXX XXXX XXXX Company [ T ] XXXXFrom : XXXX XXXX [ mailto : XXXXXXXXXXXX ] Sent : Tuesday, XXXX XXXX, 2015 XXXXTo : XXXX XXXXSubject : RE : Account # XXXXGood Morning XXXX. And thank you for your assistance re : submitting this extension on my behalf. I 've had the opportunity to review my attached payment schedule dates and I have no problem with those dates. 
I have just received an " Updated '' 2015 Federal Pay Date Calendar from my Agencies Payroll Department in XXXX, Texas. Therefore, I can inform you of my pending payroll dates which are from XXXX 2015 to XXXX 2015. 
Please see my complete payment schedule below : Thank You, XXXX XXXX XXXX XXXX, XXXX. 
{$450.00} for : XXXX 2015 - Payment will be **Sent Out By : XXXX**on : Friday XXXX XXXX, 2015 {$450.00} for : XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX, 2015 {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX {$450.00} for XXXX 2015 - Payment will be mailed out on : Friday XXXX XXXX {$450.00} for XXXX 2015 - Payment will be mailed out on Friday XXXX XXXX {$450.00} for XXXX 2015 - Payment will be **Sent Out By : XXXX**Rec 'd Email from : Prestige : We have a right to contact you to secure the debt you owe. While we did contact the references you provided for situations such as these, we did not disclose personal information. If you woul

Company response to consumer: Closed with explanation