Consumer complaint received 2017-05-09
Company: NEW YORK COMMUNITY BANK
State: OH
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
hello, my problem is with NYCBank, and the issue is last year in changing insurers, XXXX picked me up, but days to weeks later dropped my policy because of a asphalt driveway patching problem i could n't get too, due to cold weather and not finding a asphalt company to have it repaired by fast enough for them, or use patch materials on the ground, during that process the bank over zealously hit me with a court foreclosure, but, it was not long after rescinded due to the bank modifying the loan, i agreed to the Mod, now thinking that at the time of the Mod-agreement the bank has insurance taken care of. i received no notice of not having insurance until XX/XX/XXXX, i write this XX/XX/XXXX. They want to charge me with -forced placed insurance- for the dates of ( get this ) XX/XX/XXXX to XX/XX/XXXX. Back when i received the letter i immediately sought out insurance which took days to find, and purchased a policy for the dates starting XX/XX/XXXX for the year in full and sent that XX/XX/XXXX page to them, as you ca n't go back further to buy insurance, so i 'm told by all the insurance company 's i contacted. <P/>My understanding is i should be done with this, according to the Dodd-Frank Wall Street Reform and Consumer Protection Act, but they insist on thinking i should be able to magically get my canceled policy up and running again. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - according to : The Dodd-Frank Wall Street Reform and Consumer Protection Act requires that the loan servicer must send notice to the homeowner before force-place insurance can be ordered. ( how can they order it, and i ca n't ) The notice must inform the homeowner that : there is an obligation to maintain hazard insurance that the servicer does not have proof of insurance coverage the procedures for providing evidence of existing coverage, and if the borrower does not prove coverage, the servicer may force place the insurance. <P/>The loan servicer must also send a second written notice to the homeowner at least 30 days after mailing the first notice. If the homeowner does not provide proof of insurance coverage within 15 days after the second notice, the servicer can force-place the insurance coverage. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- again i bought, paid in full for the year, ( proved coverage from the moment of discovering i did n't have it. ) my insurance agent provided XX/XX/XXXX pages to NYCBank, 1. how can they go back in time to force coverage on days gone by due to there incompetent servicing??? 2. i am filing complaints for predatory practices against NYCBank starting at the Ohio Attorney General 's office, they gave me your contact info for my next complaint, which is this one. I have received another letter from the bank stating they are getting insurance from " XXXX XXXX XXXX XXXX '' a XXXX company that 's probably not registered in the USA, and does n't even look like they do business in the USA. this stinks to high XXXX. this looks very fraudulent, and I 'm hoping to get someone that can put NYCBank 's feet in the fire. <P/>Thanks

Company response to consumer: Closed with explanation