Consumer complaint received 2015-06-19
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ca.90025-XXXX and a personal banker named XXXX XXXX XXXX opened a checking and saving with a pension check - this check was {$570.00} and a {$30.00} deposit of my own money for the savings acct.I need to cash these checks because they only let my mom out of the asst. living sporadically and my car doesnt run-so I need to get a freind to drive her out.When I opened the acct. XXXX XXXX deposited the check and my {$30.00} at the deposit window personally. This check was from a aerospace company my dad worked for. When he deposited the check he didnt say there was anything wrong with it.The next month XXXX 2015 I went back to the same bank-XXXX XXXX XXXX XXXX XXXX and there was a heavy line and I asked XXXX XXXX if he could deposit the pension check again.He said he was busy after looking at the check and he said there was a different first name but I should try to go to the window myself and if theres a problem he would go to the window and deposit the check.I left because Mom was in the car with a friend and she gave me a expired bankamericared with her picture for ID and I didnt need it-when I deposited the check they said I could XXXX {$100.00} immediately.The next month-XXXX, 2015 i went back to XXXX XXXX and asked if I could ge t more money from the ATM or a direct deposit at the window-he said the ATM would give me $ XXXX-I said it had a different first name-he said it didnt matter I would still get the $ XXXX depositing the check at the ATM and it wouldnt give me the $ XXXX-I went back into the bank and XXXX was unavailable-with another customer and I then went to personal banker XXXX XXXX who made some telephone calls for me and said he was trying to get my $ XXXX.He told the depts.after learning there was trouble with my check and he believer because it was a 3rd party check that I made a mistake this XXXX time and I should get the {$200.00}. The depts.from the Wells Fargo bank toled him there was XXXX similar checks so they would not give me the $ XXXX.I went back to XXXX XXXX to try to get help and he looked up my acct.with a computer and said there wasnt a problem with a XXXX party check but that I didnt have {$200.00} matching -thats why I didnt get the $ XXXX.Either way -3rd party or {$200.00} in the checking I wasnt informed of this.I was further informed by XXXX XXXX that the check will be OK after midnite and I could withdraw money from it-any desired amount.An hour later I went back to the bank at XXXX XXXX XXXX. XXXX. Ca.XXXX and asked XXXX XXXX if because of telephone calls XXXX XXXX made my check is still alright-Thge computer said that it was.So the next day I was in XXXX XXXX branch and the money showed in my acct. but I was unable to use my ATM card.I went inside and talked to a personal banker and he called XXXX XXXX at the XXXX XXXX Branch and XXXX XXXX said the ATM put a hold on my acct. because of a 3rd party check and he couldnt do anything about it.I later called customer service that night at XXXX and they said XXXX XXXX lied and they said XXXX XXXX put a hard freeze on my acct. before closing time that day and he was the only one who could take the hold off.I talked to XXXX XXXX the next day and he admiited to lying but said the bank would anyway have closed the acct. because of a 3rd party check in a ATM and that a bank mgr.-different ones I talked to-said I had a couple days to produce my Mom or they believed they would sent the 3rd party check and all my money back to the issuing bank.I said this was illegal because my Mom doesnt feel well and the checks were cashed willingly by your bank branches-the previous XXXX and yyour discounting my {$30.00} cash I deposited personally at the savings acct. opening XX/XX/XXXX.They relented eventually and said my money and my 3rd party check would b

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation