Consumer complaint received 2022-09-03
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Was not notified of investigation status or results

Complaint:
I am a victim of a huge financial fraud that began on XX/XX/XXXX, and I am begging for help. My lifetime savings value XXXX was stolen plus there are two mortgage loans value altogether XXXX and a credit card value XXXX involved, which I am unable to pay. I am accusing the Wells Fargo bank in XXXX XXXX located at XXXX XXXX XXXX XXXX. for a total failure and negligent in protecting my savings account. On XX/XX/XXXX two suspicious transactions were made of {$5000.00} each, a total of XXXX was paid to XXXX. Wells Fargo bank did nothing to verify these questionable transactions. They did not freeze my account to protect me, nor make any effort do contact me after seeing those suspicious transactions on my account. If they reacted immediately my case would never exist. Wells Fargo 's negligence has led to a chain reaction of events that is leading to my financial demise. I have done business with the same bank branch for 18 years and have never ever made any computer or phone transactions. I have always done my business in person, as my computer abilities are limited. Wells Fargo failed their major duties by not contacting me and not putting a hold on my account. This was totally out of my normal business transactions and should have been blatantly obvious to the fraud department. Their lack of professional standards in preforming their job duties has allowed the scammers to pretend on their behalf and leave me emotionally distraught and financially destitute. On XX/XX/XXXX a few minutes after noon and being alone in my home, I received a phone call, a woman called introducing herself as Wells Fargo representative asking me if I have authorized those two transactions. When I denied she automatically connected me to the Wells Fargo Fraud Department and two men introducing themselves as fraud investigators working for US government would start their investigation. They were contacting me every day because I was in a total shock and those two were pretending to take care of me, for instance asking if I have eaten a daily meal etc. XXXX XXXX XXXX as the manager investigator and XXXX XXXX XXXX as investigator. They provided me with their phone numbers, plus the email address # XXXX XXXX has belonged to XXXX XXXX Willing and two # # XXXX XXXX XXXX, XXXX XXXX XXXX to XXXX XXXX XXXX, and also his email address : XXXX I was instructed from the first moment of being contacted by them, when they had started the investigation I was not allowed to say anything to anybody especially, to Wells Fargo representatives and always follow their instructions, so I did. They were dealing with me as real friends, always polite, soft spoken etc. Because I was so distraught, they provided a therapy doctor to call me over the phone. I have been contacted twice that doctor. The person whom I spoke with introduced himself as doctor XXXX and said he was calling me from California. He stated he had known XXXX XXXX XXXX for many years. I asked them one day where they lived and they answered, XXXX XXXX XXXX  lives in XXXX XXXX Florida in a mansion with XXXX dogs, his mother and elder brother live in California. He stated he was specially trained working with computers in XXXX XXXX for ten years and besides my case he also investigated a case of someone who has lost almost XXXX XXXX dollars in California. In XX/XX/XXXX he flew to California to meet that person, he was there for two days. XXXX XXXX lives in XXXX Massachusetts. Today I am positive that those two fake government investigators plus that fake doctor were a members of the XXXX XXXX and the reason I think that way is, a few days after XX/XX/XXXX around noon time there was another phone call, a woman introducing herself as the XXXX representative was trying to gain some information, but I hung up the phone. Several weeks have passed by when I discovered that she had called from the same area code as XXXX XXXX XXXX XXXXXXXX XXXX her phone # was XXXX XXXX XXXX. There is one thought came on my mind and I would like to share. All three man have had a slight accent, the strongest one XXXX XXXX XXXX. I was advised by both of them to temporarily withdraw the rest of the money of my savings account which was XXXX and invest for a short time towards purchasing bitcoins. Before XX/XX/XXXX mu knowledge about the bitcoins was zero. I have followed their instructions and have placed my lifetime savings into worthless bitcoins machines. I know that now but I did not know then. After the bitcoins purchase I was forced to increase a value of my credit card value XXXX to XXXX and apply for two mortgage loans, to speed up their investigation. I did not want to do that, they kept saying they wanted to end up their investigation as soon as possible and return my money. I am a person with a crystal clear record and I never have even had a speeding ticket for my entire life. Every day I would hear that all the money from my credit card plus two mortgages will be stored separately in the bitcoins machine wallet, and returned immediately after closing the investigation. There are two mortgages involved in my tragic case, both from the XXXX XXXX XXXX XXXX XXXX id ; XXXX date XX/XX/XXXX and XXXX id ; XXXX date XX/XX/XXXX. I have obtained them as home improvement loans. During the two interviews with a notary, I stated I was the owner of my little house, and it was paid off by my husband before his death. I also told the truth about my monthly income. Since my husband 's death on XX/XX/XXXX I have tried to learn how to handle all the things he did for me, he was my protector. These terrible men have stolen my world. I thought I was correct tracking the bitcoin information daily. These men were showing me a statement weekly on the phone. Then my ability to see it was gone. I was born on XX/XX/XXXX, I am a widow and I collect SS monthly benefits. In addition to CFPB I have also contacted Office of the Attorney General State of Florida, XXXX Sheriff 's Office ( case # XXXX ), FBI, Department of Justice, Federal Trade Commission and XXXX State Attorney. I am begging for help, please do not leave me destitute and help me to recover my stolen funds. I will do anything in my power to protect my little house. The total value of the financial fraud is XXXX and I feel Wells Fargo in XXXX XXXX XXXX XXXX XXXX XXXX. should be held financially responsible for this loss as it was their negligence that lead to the snowball of events. Sincerely yours, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation