Consumer complaint received 2020-09-17
Company: Specialized Loan Servicing Holdings LLC
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process

Complaint:
Your Notice of Default and Notice of Intent to Foreclosure letter dated XXXX of past due balance of XXXX is invalid. Please see XXXX  XXXX XXXX letter dated XXXX confirming that all payments have been made on time and the correction requested by XXXX  XXXX XXXX to Specialized Loan Servicing of {$88.00} to complete the misapplied payment correction to our account. No payments have missed before or after loan transfer on XX/XX/XXXX. In addition, our credit report for XXXX reported by XXXX  XXXX XXXX has been reported as current. 

In addition, please correct the following ; 1 ) Correct misapplied payments of current payments after loan transfer XX/XX/XXXX 2 ) Correct the late fees waived from XXXX  XXXX XXXX of XXXX 3 ) Remove all accrued monthly late fees relating to misapplied payments from XX/XX/XXXX to XX/XX/XXXX 4 ) Remove all late payments reporting on our credit reports with all credit agencies from XXXX to XXXX 5 ) Correct Year to Date ( YTD ) XXXX and XXXX interest and principal paid for this account ( see excel spreadsheet ) Payments made before loan transfer XX/XX/XXXX : XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$220.00} applied as part principal and part interest XX/XX/XXXX {$240.00} applied as interest only ( XXXX  XXXX XXXX corrected misapplied payments from XX/XX/XXXX to XX/XX/XXXX to be applied as part interest, part payment corrected as of XX/XX/XXXX ) See loan transcript and XXXX  sheet summary. XXXX  XXXX XXXX removed delinquency as of XX/XX/XXXX. 

** XX/XX/XXXX {$240.00} applied as interest only. ( Correction to be completed by Specialized Loan Servicing, part principal portion missing ), the final correction request was made by XXXX  XXXX XXXX letter dated XXXX I have attached the following supporting documentation relating to this issue : SLS Notice of Default and Notice of Intent to Foreclosure letter dated XXXX XXXX  XXXX XXXX response letter dated XXXX showing corrections made to loan transcript and credit reporting agencies XXXX  XXXX XXXX loan transcript dated XX/XX/XXXX showing corrections of misapplied payments. 
XXXX spreadsheet showing the XXXX  XXXX XXXX corrections made and YTD interest and principal paid XXXX  report showing XXXX  XXXX XXXX and Specialized Loan Servicing showing payment history on account. XXXX  XXXX XXXX reported all months as paid on time ( correction of XX/XX/XXXX delinquency ) SLS has reported late payment history. All monthly payments were made on time before and after loan transfer and no monthly payments have been missed. 
XX/XX/XXXX and XX/XX/XXXX Specialized Loan Servicing Statements XX/XX/XXXX Specialized Loan Servicing letter with notes made regarding XXXX  XXXX XXXX corrections. 

Please make the necessary corrections to our account and process our list of requests mentioned above. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation