Consumer complaint received 2023-07-05
Company: Paypal Holdings, Inc
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
[ Your Name ] [ Your Address ] [ City, State, ZIP ] [ Email Address ] [ Phone Number ] [ Date ] PayPal Customer Service [ Address ] [ City, State, ZIP ] Subject : Appeal for Assistance as an Identity Theft Victim and Unauthorized Access to PayPal Account Dear PayPal Customer Service, I hope this letter finds you well. I am writing to inform you of a XXXX incident that occurred on XX/XX/XXXX, where I became a victim of identity theft and subsequently suffered unauthorized access to my PayPal account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX as well as XX/XX/XXXX. There were cards added to my PayPal account that arent mines or affiliated with me and the perpetrator extracted all of my funds from my PayPal account. I am reaching out to PayPal, a trusted and reputable financial service provider, for assistance and resolution regarding the unauthorized activity on my account. 

I have reached out to PayPal Disputes Department Account Specialist Supervisor ; XXXX on XX/XX/XXXX and what he stated to me was a cause for concern. XXXX stated to me that PayPal did not and will not review my police report and identity theft affidavit and that my claim will remain denied and disconnected the call on me. Despite me being an identity theft victim. I am horrified that he would make such a statement and go against regulations and compliance. 

On the aforementioned date, I unfortunately lost my wallet, which contained various personal identification documents, along with my mobile device. This loss has left me vulnerable to potential fraudulent activities, and unfortunately, my PayPal account was accessed without my consent or authorization. As a result, funds were removed from my account without my knowledge or approval, causing significant financial loss and hardship. 

I immediately took the necessary steps to report the incident to the local authorities, as well as to other relevant financial institutions to mitigate any further damages. However, given the unauthorized access to my PayPal account and the subsequent unauthorized transactions, I believe it is crucial to bring this matter to PayPal 's attention and seek assistance in resolving the issue. 

As a loyal PayPal customer, I understand that your platform is designed with security measures in place to protect users from unauthorized access and fraudulent activities. I kindly request your immediate attention and action to investigate this incident thoroughly, identify the perpetrators involved, and take appropriate measures to secure my account. Furthermore, i request that any unauthorized transactions in the amount of {$4000.00} made on my account be refunded promptly to restore the funds that were wrongfully taken from my account. 

I have taken proactive measures to secure my other accounts and monitor my credit reports. However, the unauthorized access to my PayPal account has caused significant XXXX and financial hardship. I am relying on PayPal 's expertise and resources to assist me in resolving this matter,

Company response to consumer: Closed with explanation