Consumer complaint received 2016-03-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Credit card
Issue: Delinquent account

Complaint:
I have contacted Bank of America collections department multiple times regarding a collection of an account. My account went to collections due to loosing my job and going back to school. My total outstanding balances when account was closed was {$600.00} dollars. Some how Bank of America shows that I owe them {$820.00}, which they are willing to settle for XXXX % of what I owe but I only owed {$600.00}. Those junk fees that has accumulated on my account are unfair fees added by Bank of America do to circumstance that I am in as well as trying to have a bigger write off. The bigger the write off is better the tax break that bank receives. I have spoken to XXXX different people since I called. Once they did not even repeat the fact that they were attempting to collect the debt and any information collected will be used for that purpose. Once I told the guy he has not repeated those lines some how the phone disconnected and I had to call back. They told me that they are accelerating my complaint to someone at higher positions than those who answer the phone but I received a phone call today from a number XXXX, who supposed to be a decision maker but the person called me said nothing different than those I have spoken previous to her. I offered to pay XXXX dollars that I have in my account but they are very strict on collecting {$500.00}. I do not understand the fact why a bank not willing to help a client who is willing to pay something for a debt that has already been charged off and gone bad. Is n't the banks supposed to make life easier for their clients when they are in crises or they just take advantage of those who fall behind. I am hoping Bank of America will step up on the plate and help those are willing to work with them and not be such a difficult institution to work with. My complaints is just one of many I am sure. I have done some research online and I see many people are dealing with terrible collection habits adopted by Bank of America collection services. They have a rule if you owe money more than {$1000.00}, they are willing to settle for less percentage and if your balance is below {$1000.00} good luck trying to get any place with them. I am going to have to get some of my friends to help me come up with them money to pay for the difference of {$120.00} dollars that they are asking for but at the end of the day as an human being and past client I will never refer anyone that I know over to the bank and those are banking with Bank of America I will make sure they cut all their relationships so one day they do not fall into the same trap as I have. When they offered me the credit card they were very quick handing it over but resolving the issue they are very slow and seems to me they have adopted the Murphy 's Law as their collection habits. Anything that can go wrong, will go wrong with the collection department. I am hoping this complaint can help others to stay away from Bank of America and I will make sure to write a blog as well with my experience with Bank of America. 

Start treating human beings as human and not cashcow! 

Do not give credit cards to students who have no income! 

Stop trapping young people into your unethical practices and making them your Ginny pig on getting bigger. 

Start hiring people who are actually trying to be helpful to those who are trying to accomplish and willing to pay off an account! 

Change your practices of collecting lower percentage on those who owe more than {$1000.00}, it should be all the same cross the board. 

Make your collection personal really connect people to supervisors when its asked and not pass the phone to someone sitting next to them. I could over hear them laughing about my situation on the phone which was very rude. 


God Bless America! 

Thank you for understanding me Mr. Bank of America.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief