Consumer complaint received 2023-08-27
Company: Nelnet, Inc.
State: MA
Product: Student loan
Sub-product: Private student loan
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I was a victim of a fraud company that stole a large sum of money from me that led to my filing a XXXX  XXXX bankruptcy in XX/XX/XXXX which was completed in XX/XX/XXXX. My XXXX XXXX loan was not included in this bankruptcy as I was able to work in my chosen career and currently am which makes student loans ineligible for any bankruptcy inclusion. In XXXX, the loan servicer was informed of the completed bankruptcy at which point they cancelled my auto debit and switched me to manual monthly payments and stated I had to submit the completion paperwork for the XXXX XXXX bankruptcy which I did. It was then reported on my credit report that this loan was included in the bankruptcy and was discharged and had no balance left. This is not accurate as I carried a balance and due amount the entire time that I paid every month. I disputed several times with no change as the loan servicer would claim this was " correct '' This caused my credit score to continuously yo-yo XXXX points constantly. This month the loan servicer has now stated to the credit bureau 's that my student loan is part of a XXXX XXXX bankruptcy and one bureau even shows it was delinquent in XXXX when the actual XXXX  XXXX bankruptcy was filed. This is patently false. I have never missed a payment and was actually paying ahead and over the amount due at every payment. I also never filed a XXXX XXXX bankruptcy and it is literally illegal to file multiple bankruptcies in a row so is not possible to complete. They also placed my account in " admin forbearance '' without my permission which removes my monthly payment but continues to accrue interest on the loan. I again disputed these reports on my credit report with the loan servicer once again stating they were " correct '' and " true '' despite this not being the case. In one of my many conversations with the loan servicer I was told that they had asked the loan holder if they wanted to include my loan in the bankruptcy that was completed. I never asked them to do this. They did this without my permission or knowledge. I was also told that there is no time line for the loan holder to answer or respond to this question so at this point I could never receive an answer and this can continue indefinitely. I was told this was asked of the loan holder in XX/XX/XXXX and as of XX/XX/XXXX there was still no answer. I can not understand why this company would think they should ask permission to the loan holder to include a student loan in a bankruptcy that it clearly does not qualify for, with no time frame requirements for a response, while continuing to report inaccurate and incorrect information to the credit monitoring bureaus that negatively impact the actual person paying the student loan back, all without talking to or seeking permission of said person. At this point, I can only assume this is either gross negligence or intentional dishonesty with the continued wrong reports to the credit bureaus and refusal to correct the information.

Company response to consumer: Closed with explanation