Consumer complaint received 2018-03-20
Company: WELLS FARGO & COMPANY
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
To whom it may concern : Here is a little history on my ongoing experience with Wells Fargo that seems never ending. 

XX/XX/XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX VS XXXX XX/XX/XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XX/XX/XXXX PURCHASE VS DISPUTED XX/XX/XXXX PURCHASE XXXX DISPUTED XX/XX/XXXX PROVISIONAL CREDIT XX/XX/XXXX PROVISIONAL CREDIT Original Message sent to Wells Fargo : ORIGINAL MESSAGE : -- -- -- -- -- -- -- -- - I want to close my account as soon as possible, I'm so sick of being treated like a pile of XXXX. No one answers the dispute phone number when I call to fix this. I disputed a few things and sent them back to the seller and I'm getting credit reversals. This is XXXX. I had one for {$700.00} and now one for {$350.00}. No one even contacted me about anything so how was I supposed to know that I was getting a credit reversal? I received no mail and I received no phone calls. What kind of person thinks it's right to just do that to someone? 
XXXX Then contacted back, I was told that I needed to speak to claims even though they NEVER answer their phone lines. I was told there was nothing I could do unless I speak to them and reopen the case. WHICH I TRY AND CAN NOT SPEAK TO A HUMAN BEING. 


XX/XX/XXXX REVERSAL OF CREDIT XXXX {$510.00}. ( XXXX ) XX/XX/XXXX REVERSAL OF CREDIT XXXX {$380.00} ( VS ) SERVICE NOT WHAT I EXPECTED, RETURNED MERCHANDISE DUE TO MERCH GETTING SOILED IN SHIPPING TO MY ADDRESS. ( XXXX XXXX, ALASKA ) I MOVED OUT OF ALASKA A FEW DAYS LATER AND DONT HAVE ACCESS TO MY POST OFFICE RECEIPTS. NOW MY WELLS FARGO ACCOUNT IS NEGATIVE A THOUSAND SOMETHING DOLLARS AND THEY ALSO REVERSED ANOTHER CREDIT OF MINE UNTIL I GOT MY TAX RETURN WHICH PAID OFF MOST OF THE CREDIT REVERSAL, BUT STILL THEN I DIDNT GET THE FULL AMOUNT OF MY TAX RETURN TO USE. DURING THIS PERIOD I WAS CALLING AND CALLING WELLS FARGO DISPUTE AND CLAIMS TO SEE IF THERES ANYTHING ELSE I COULD OF DONE AND I WAS PUT ON HOLD MULTIPLE TIMES TOTALLING FOUR HOURS PER DAY. BECAUSE REALISTICALY WHO HAS TIME TO BE ON HOLD FOR FOUR HOURS THEN TO GET A DROPPED CALL WHEN THE HOLD MUSIC FINALLY LETS UP. I WOULD LIKE TO BE REIMBURSED FOR MY CHARGE BACKS BECAUSE I DO NOT HAVE THE PRODUCTS I PURCHASED ANYMORE AND DID RETURN THEM. AND I WOULD LOVE WELLS FARGO TO CLOSE MY ACCOUNT AND CUT ME A CHECK FOR THE AMOUNT THEY OWE ME IN CHARGEBACKS. I WILL ATTACH THE OTHER CHARGE BACK THAT OCCURRED DURING MY TAXES. I AM SICK OF THIS THEIVERY AND I AM NOT HAPPY THAT THEY DONT TRY TO CONTACT ME BEFORE THEY MAKE MY ACCOUNT GO NEGATIVE AND EXPECT ME TO PAY FOR SOMETHING I AM NOT USING AND FOR SOMETHING THAT IS NOT IN MY POSSESSION. 

OTHER REVERSALS THEY HAVE PROVIDED NO INFORMATION UPON. 

XX/XX/XXXX CARD REVERSAL OF CREDIT XXXX {$350.00} XX/XX/XXXX CARD REVERSAL OF CREDIT XXXX {$80.00} XX/XX/XXXX CARD REVERSAL OF CREDIT XXXX {$770.00} Closing : I would love it if they would reverse all of the card reversals. I sent back all of my merchandise that I disputed. I believe this is a load of garbage and feel treated very poorly. This is irresponsible for Wells Fargo to be putting a young adult in a situation like this regarding debt. Now I can not get another bank account until I have paid this one off as it will close soon due to inactivity *I am not paying for their mistake*. 

Thank you for your time, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief