Consumer complaint received 2022-03-24
Company: Burns Auto Credit, LLC
State: SC
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
XX/XX/XXXX i walked into Burns Auto Credit, based in XXXX South  Carolina, to finance a Automobile. 
After some consideration I proceeded to sign a contract with the dealer for a XXXX XXXX XXXX. 
I agreed to this contract with the idea or belief that this was a " credit sale '' govern under the TILA, which protects consumers from inaccurate and unfair billing and credit card use. It also requires lenders to provide loan cost information so you're able to compare different loan rates. Creditors like Burns are also required to disclose all information pertaining to the consumer transaction. 
Fast forwarding a year later XX/XX/XXXX I received a phone call from my account manager who wanted to know the status for a payment due. 
NOTE:1 ) This was the last payment I've been able to make for problems listed below. 2 ) My account was yet to be 30 days behind which pushes it to collections. 
In the midst of processing this payment on XXXX XXXX I was informed that due to the lack of insurance that is required on the automobile I also accumulated a premium of estimated XXXX bucks per week on top of my regular payments of {$100.00}. At this time I tried to explain to the manager that its no way they should know that information because as a consumer I have a right to privacy. 
From understanding U.S. CODE TITLE 15 CHAPTER 41 sect. 1681 The banking system is dependent on fair and accurate consumer reporting. Inaccurate reports directly impair the efficiency of the banking system and the practices of such undermine the public confidence. Which is vital to the functioning of the system of banking. 
Exercising my rights which is protected by law for them to honor my right to privacy information especially without written consent to do so. 
After I admitted to having insurance we came to the agreement of the payment for {$100.00}. 
Nevertheless I checked my bank account and realized that my payment was processed for {$120.00}. Now im paying double insurance. I decided that day to seek remedy. 
XX/XX/XXXX after numerous phone calls I went to XXXX XXXX SC to speak with the sale manager of Burns Auto. 
He could not answer any questions and was not interested in what I had to say. He provided me with my account manager information. 
On XX/XX/XXXX I called her. In return she forwarded me to the Financial Department manager. We spoke about my account she informed me she wants to collect a debt and that my " No cooling off " period terminates my rights of rescission. I informed her U.S. CODE TITLE 15 CHAPTER 41 sect. 1635 informs me if my right to rescind. So I wasn't provided with that paperwork of course. That right there would definitely be the main issue here.

U.S. CODE TITLE 15 CHAPTER 41 sect. 1681- conditions and form of disclosures to consumer.

U.S. CODE TITLE 15 CHAPTER 41 sect. 1605-Determination of finance charge.

The APR rate, the method of determining finance charge, the finance charge balanced that is imposed ONLY, insurance for liabilities and property damage included in finance charge. Which was not disclosed. 
I would definitely consider the insurance not being disclose is the frontrunner of the other inquiries. Just to name a few. 
Again I brought these concerns and complaints to their attention they were rude and dismissive of course.

I stated earlier that I did sign a Affidavit of sale for Motor vehicle and Federal Truth in Lending contract, but without full disclosure of my rights. I did not agree that my rights were being denied and my interest in the property being provoked. Its definitely wrong for someone else to have a claim or interested in your property or personal asset.

Company response to consumer: Closed with explanation