Consumer complaint received 2015-06-15
Company: WELLS FARGO & COMPANY
State: AZ
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
firstly this has been the worst experience of my life. i have never dealt with such ill service, issues, complications, bad communication, faulty information, flat out dealing with people at a bank that are literally incompetent. I do not know if it is because I am XXXX and live in XXXX, or what but the people i am dealing with do not want to help me nor do they want to approve my short sale that has been in process for almost 2 years. let me note that the offers we have submitted have been what the gad darn bank has wanted to get approved. They have asked me to clarify my income about XXXX times, let me note that i have a salary, last time i checked a salary is a salary and you get the same amount every month. this process to get my short sale approved has ruined my credit. i moved out of the house as i can no longer maintain the house and the foreclose is nearing. i have no clue if you people are going to approve this or not it is absurd. The XXXX appraisal wells fargo did was for XXXX your offer is XXXX and notice the values keep getting lower! Q as the counsel and realtor have pointed out about XXXX times during this process. this should be approved. i have a XXXX and a purchase money XXXX lien with wells fargo which means wells fargo can not sue me in the event of foreclosure. I can foreclose for free. Wells fargo recently said they would approve me if i would pay a cash contribution this is what the negotiator said : Good morning XXXX, After all this time, here is the response from Wells on the short sale from the negotiator. 


Hello, I am the negotiator assigned to this file and I have reviewed the short sale offer submitted. Unfortunately, we are unable to proceed with the short sale on the terms submitted. We may, however, be able to conditionally offer a short sale approval based on the following changes in terms : Purchase Price : {$120000.00} Transaction Costs : {$20000.00} Borrower Participation : Promissory Note : {$35000.00} note payable ot 0 % interest for 60 months at {$590.00} per month. Please present this counter offer to your clients and let me know how they would like to proceed. Should they accept the counter I will need the following. now that was ridiculous and insulting for wells fargo to as this. 
So i accept a credit card with wells fargo that is maxed out at XXXX if this a joke??? i think it is utterly absurd you are asking of this? I am not going to pay this. i have already encountered about 1.5 years of pain and suffering, negligence, and flat out over a hindered hours of tear causing conversations with what is supposed to be the best and market leading bank in existence i am sorry XXXX XXXX you are not. i met with a lawyer and he said he would be more than happy to sue wells fargo for this ill service pro bono. i might do this if you do not resolve this matter. please approve this shortsale and get this over with. you are damaging my credit every time you tell me it is in review it is in review month after month ... ..please approve this so i can move on with mu life and pay me my relocation assistance because i would be in the house if wells fargo did not tell me to move out because of the foreclosure. i tuned over all of my calls the realtor calls and the counsels calls to attorney. i am extremely upset by what has happened during this process. see the XXXX anti deficiency statutes attached that prove you can not sue me after foreclosure with my XXXX lien or XXXX lien a that.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation