Consumer complaint received 2016-02-10
Company: REGIONS FINANCIAL CORPORATION
State: GA
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
This submission is in reference to previous complaint with number XXXX. Regions replied to me directly via USPS mail ; however, the response does not appear on consumerfinance.gov. The efforts and response of Compliance Analyst XXXX XXXX are both greatly appreciated. 
My concern regarding the uncollectible balances is that derogatory remarks are still being posted on my credit and or background. Outreach attempts from collectors are more annoying than frustrating, but negative background information regarding uncollectible balances which I refute, Regions places in a state of cease and desist, and further which may wind up being deemed totally invalid, are very damaging to me. 
In mid XXXX XXXX I received by mail an offer from the most recent collections affiliate offering a 50 % settlement. The mailing was received at my new address which means that either Regions provided my new address to them from the CFPB complaint or that there are skip tracers stalking me and neither scenario is good. 
Between XXXX XXXX and the time that the account ending in XXXX was closed in XXXX Regions assessed and kept nearly {$2000.00} in fees which helped to create these uncollectible balances and have since proceeded to stalk me and profoundly harm my reputation. I have not paid a single overdraft fee since XXXX and I currently have deposit and checking accounts at multiple banks. 
Please also note that from XXXX XXXX until XXXX XXXX, a time during which Regions paid Regions rather than my intended payees, I additionally paid the balance on the overdraft account down from over {$500.00} to the remaining uncollectible balance of {$260.00}. One of the intended payees was XXXX XXXX XXXX, another citizen of the finance community which ultimately took my automobile in XXXX XXXX due to missed and late payments. 
The original checking account ending in XXXX was opened in either late XXXX or early XXXX and the overdraft account was opened shortly thereafter. In XXXX XXXX the XXXX account was replaced by the XXXX account but the overdraft account never got linked to the new checking account and, regardless of the reason that happened, at the time I was told incorrectly that the overdraft account had been associated with the new account and would function exactly as it had for nearly 15 years. 
Over the next 18 months that followed Regions Bank, with billions of dollars in assets, was unable to assist me in any way at all other than leaving the account open to increase their fee revenue and it was very easy for them to see that I was already in a financially desperate situation at the time. 
As for the fraud forms, they are much appreciated and very familiar to me since I have completed many such forms and affidavits since the first identity crisis in the year XXXX. In fact, a notarized affidavit was provided to Regions XXXX in XXXX regarding fraudulent charges on my checking account. The situation had become so dire that I had resorted to multiple internet loans and had become a victim of the unauthorized payday loan scam. Despite the fact that I did not authorize the payday loan fees, Regions refused to refund the approximately {$60.00} that were successfully withdrawn or any of the numerous additional overdraft charges caused by the unauthorized debits and attempts. 
My main current objective is the improvement of my credit, background and reputation. The direct and indirect damages caused by the events described in my CFPB submissions are immeasurably significant but they are not irreversible. Since XXXX and even prior to that I have been fortunate to have maintained a consulting relationship with XXXX of the largest sports and entertainment venue/teams in XXXX. My feelings about Regions Bank have impacted many business and/or personal decisions since XXXX and will apparently continue to do the same.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation