Consumer complaint received 2020-04-08
Company: REGIONS FINANCIAL CORPORATION
State: MO
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
On Friday XX/XX/2020 My checking account had a positive balance of about XXXX or more. Then when I checked it at XXXX Saturday it showed negative $ XXXX Saturday XX/XX/XXXX I made a XXXX XXXX deposit and on Sunday XX/XX/XXXX Deposits in cash that were readily available that day for XXXX, and XXXX and at the beginning of Monday when the bank opened XX/XX/XXXX My account was in good standing. Regions did not pay these items so why is it they can charge me XXXX for 3 items when no money ever left my account. They say the items were returned.Returned? The bank had to do nothing. The bank did not send or handle any payments. They simply put those items in red and attached a XXXX XXXX fee to all 3. 

They reorded the transactions and took the highest one being XXXX from my balance of XXXX XXXX or XXXX something and that started the overdraft, then they went and add the smaller ones to add 2 more fees bringing to XXXX. 

If they would have used my balance to cover the 2 small items then i would have only 1 overdraft fee,. But greed seems to be the focus and 1 overdraft was not good enough they wanted all 3 so they took the largest debit first. 

I called and spoke to the rudest supervisor ( the calls are recorded ) I explained to her that I am on a stay home order and have not been able to make my usual XXXX while im down to 2 days a week. My expenses for XXXX left me with XXXX after they were paid and my rent was now due for XXXX. So that left me with XXXX til I got more work, Luckily I was able to email my customers and they prepaid me for future work so I could pay my bils and have some extra to live on til I can get back to work full time. This is an order from the president and I have no choice. But the Supervisor did not care. {$100.00} will feed me3 and put gas in the car to get to any work that may come in. 
This is what regions does and if you look on the FTCs website Regions has a 1 stqar rating but they don't care because they have billions in our money they take for NSF and overdraft fees. They are preditory in that they know who to take money from and they know they will get away with it. I want my money back.I need that money to live on. We may be on a stay at home order for a while and i will most likely have more NSF because of it. I did manage to get my pmts deferred for my auto loan and credit cards but regions wont let go of a chance to collect those profit NSF fees. This bank is a 1 star bank. and its because they treat the people who made them what they are like a piece of dirt,. They enjoy taking these fees and they laugh at us when we make thees complaints because they know they will win in the end. 

I want this XXXX returned. I have a 90 % loss in income and cant get any help from sba. they have not paid us a dime. REGIONS DID NOT LOSE ANYTHING .THEY DID NOT PAY ANYTHING FOR ME ALL THEY DID WAS RE ORDER THE DEBITS TO MAKE ME GO NSF 3 TIMES.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief