Consumer complaint received 2023-11-04
Company: WELLS FARGO & COMPANY
State: WY
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
I applied for a Wells Fargo credit card on XX/XX/2023 and received a letter 2 weeks later informing me my application was denied because XXXX could not verify my identity. I contacted both Wells Fargo Executive Office and XXXX demanding to know how this could happen since I had a XXXX XXXX XXXX of XXXX and XXXX with XXXX and XXXX and have had a score over 800 for many years. I sent an email with a print screen as proof but received generic response emails with no explanation or resolution. Both XXXX and XXXX use XXXX, XXXX XXXX and XXXX to determine my credit score so I could not understand how they could not verify my identity. 
XXXX demanded I send proof of identity which I did 3 times - a passport, a drivers ' license and social security card and a gas bill and WP4. XXXX then sent an email informing me I had a LOW credit score because I had no revolving accounts and no long term accounts which is blatantly false and I sent them the print screens from my credit cards proving my XXXX was over XXXX. I provided proof of my identity to Wells Fargo also, but received a second letter informing me they could not approve my credit card application because XXXX could not verify my identity. 

XXXX sent me documentation yesterday which is very unclear as it refers to the requesting agency needing to provide XXXX with documentation of their request and also stating there is no record of Wells Fargo making a request on my credit check. 

Someone is lying and I am sick and tired of getting the run around. Now my credit score dropped XXXX points with XXXX and XXXX points with XXXX due to Wells fargo and XXXX and I have nothing to show for it. CFPB does not communicate clearly, does not keep me informed and closes complaints without any explanation. 

If XXXX has no Wells Fargo inquiry on my credit check how can Wells Fargo deny me a credit card and then send a letter stating XXXX could not verify my identity? I have researched this issue online and it appears Wells Fargo is denying applications to customers with high XXXX scores and good credit but approving them for people with low XXXX scores and fair credit- why would they do this? 

I feel Wells Fargo has discriminated against me possibly because I do not carry a balance on credit cards ever thus they would not make any money on interest. Since I have an exceptional FICO score, with no missed payments there is no reason to deny me and they have made up a fraudulent excuse. Wells Fargo defrauded 2 million customers several years ago by creating phony accounts without the customers knowledge. Now they appear to be denying consumers with good credit histories credit cards for no valid reason which is deceptive and discriminatory. XXXX states Wells Fargo did not make a credit inquiry and Wells Fargo states XXXX can not verify my identity. CFPB needs to determine which organization is being deceptive, keep me informed and explain the results. 

I have 2 credit cards- XXXX for 16 years and XXXX for 3 years, just paid off a loan in XXXX of this year, pay all my monthly utility bills promptly and do not apply for credit cards very often so there is no valid reason to deny me a credit card and it appears Wells Fargo made one up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation