Consumer complaint received 2016-08-09
Company: Comerica
State: NY
Product: Credit card
Issue: Credit card protection / Debt protection

Complaint:
I purchased a XXXX ticket on XXXX XXXX of 2016, from XXXX to XXXX for XXXX departure time at the XXXX Library twenty ( 20 ) minutes before the library closed. On XXXX XXXX, 2016 at XXXX I arrived at the XXXX Library to download and copy and print my XXXX ticket to get and depart exactly XXXX across the street from the XXXX Station, XXXX Pick-Up location on XXXX XXXX before XXXX. When the ticket did not show up in my email I called XXXX on XXXX XXXX, 2016, at XXXX, spoke with a female about not receiving my ticket, and how had I checked my email, spam, trash and inbox and had not received a bus ticket. She told me to write down some numbers regarding this bus ticket then she just disconnected and no one was no longer speaking to me on the phone as I repeated " Hello are you there? '' she was not so I did not get the information she told me to write down. 
I called back this above same date at XXXX, this time I spoke with a male, who stated he had sent a ticket to my email address. After sitting at the XXXX Library till XXXX and walking outside and being able to see the XXXX from across the library parking lot still without a bus ticket I rushed backed inside the library to see if the ticket had been sent. I started to get agitated and upset waiting there for this bus ticket. I went back outside and saw the XXXX leaving which infuriated me more. So I sat at the library computer till XXXX until I could stand it no longer seething. I walked back home with my luggage XXXX blocks away from the library. 
After I got home at XXXX, I called XXXX back telling them I wanted a refund and some female who said she was in XXXX kept trying to reschedule me for a later departure when I had n't even gotten the first bus ticket. So what sense does that make XXXX She wanted to reschedule me a ticket departure time at XXXX of which would have been XXXX ( XXXX ) late where I was trying to get before XXXX. It would have been useless since this was a scheduled mandate XXXX. Then she wanted to see if she could reschedule me a ticket for some other future date than refund me my money. I asked her was she crazy or on drugs. She would n't connect me to a manager and kept telling me the manager would tell me the same thing so I said " Then let me be the judge of that. It 's my money not yours. '' She hung up on me. I called back to speak with a manager and kept getting people asking me why I needed a manager that I needed to go through them first to resolve my issue before speaking with a manager. What a crock of you know what. 
When I finally got the XXXX ticket to my email it did not arrive till XXXX XXXX XXXX, 2016, which I found out at the XXXX Library the next day on the XXXX of XXXX. 

Tracking XXXX My dispute regarding evidence given and attached herein. I am certain there was not a impartial genuine resolution attempt to said dispute. Several indicate that Comerica Bank not only has a lackadaisical interest in customer resolutions or debit card issue. But rather encourage denial of provisional credit and fraudulent practices to deceive and cipher fees from money transfers where even the transfers are returned and Comerica Bank keep those fees always from the initial transfer transaction. To date am due disputed {$3.00} in transfer fees that I was informed I would unequivocally receive to no avail. XXXX under XXXX XXXX XXXX XXXX XXXX - Bank fraud. The XXXX Treasury has a duty to reach out under the law to individuals being used by Comerica Bank for unjust enrichment practices ignored by the Social Security. 
This complaint entails a lack of enthusiasm to thoroughly investigate several transactions I made to Comerica Bank, whom exhibits a bias motivation concerning Social Security Beneficiaries.

Company response to consumer: Closed with monetary relief