Consumer complaint received 2022-03-29
Company: Conduent Incorporated
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
XXXX re opening back up a CFPB complaint against Conduent and or WAY2GO. They should know that if this issue isnt resolved of the confines of CFPB then I will move along to making a complaint with the XXXX which is the XXXX XXXX XXXX XXXX XXXX XXXX XXXXy which is a lot more man power and if that doesnt work then conduent can expect a letter of representation from my attorney and I will make this a legal matter. 

This complaint is first in regards to a dispute I had for {$1000.00} for XXXX in which last time I did this dispute I got a call from conduent XXXX XXXX  in which that XXXX promised to send me some documents that will specifically state in clear terms that XXXX must handle this issue which they did not and just sent me a denial letter. As well after the fact I told them multiple times XXXX said its out of their hand since they refunded the money and my bank WAY2GO conduent must reimburse those funds. 


The other complaint I have is with a unauthorized charge on my account for XXXX. SR- XXXX Is the one they denied. The first time they denied it they did XXXX have reasons behind it but per speaking with their XXXX  department the rep said that it could be due to conflicting information and Im like how is their conflicting information? Like I filed this the same day same time as SR- XXXX. 

So I know they escalated everything back up in which the case was approved and re opened but then next day it was denied because of the time frame and I had to find that out by calling in. 

So this time they said to write down reasons why I couldnt file in a timely manner and I did which I mentioned about my mother I had to take care of who has XXXX XXXX and as well I did dispute it in a timely manner before but their incompetent reps always say they do but they dont file it and you sit around for days to weeks to months thinking it was filed until you find out it wasnt and now your time ranned out. Yet they dont take responsibility. 


So I had many great reasons. So of course they want to say they didnt receive it so I said okay Im done going back and forth so now where here. 


As well for SR- XXXX the case i did win I asked for evidence used to make decisions and they sent me a SR information sheet with transaction history and an approval letter. like what they heck. 

As well explain to me how SR- XXXX had the same merchant Serve as SR- XXXX how does XXXX get denied? Make it make sense and they come back with different excuses. Like if it was a time problem you guys would have denied XXXX and XXXX. 

Like make it make sense. You cant approve one and deny the other especially when it has the same merchant. 


On top of that WAY2go is really faulty inn services. You never know when money is being taken off your account. They dont notify of the status of your cases. As well you request a call from a supervisor multiple times and you never get a call back but yet they move when you open complaints cause they know the people that regulate them dont play when it comes to a consumer side.

Company response to consumer: Closed with explanation