Consumer complaint received 2020-12-08
Company: JPMORGAN CHASE & CO.
State: OK
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
Mr. XXXX in XXXX opened an account with JP Morgan Stanly Chase Bank ( Chase ) for the purpose of receiving direct deposit through a former employer XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, Oklahoma XXXX. It is undisputable that at this time period ( CHASE ) had a financial institution located at XXXX and XXXX which is where MrXXXX XXXX opened a banking account. However, Mr. XXXX in around about the end of XXXX visited Chase Bank located at XXXX XXXX XXXX, XXXX, XXXX XXXX to open a banking account and inquire about products i.e., secured credit cards. Nevertheless Chase refused to allow Mr. XXXX to open an account attributed to suspicious activity from XXXX. Subsequently, attributed to the mishandling of information by the XXXX XXXX XXXX Mr. XXXX private email account was spear phish leading to misappropriation and violation of privacy rights. In addition, because of the mishandling of information Mr. XXXX was schemed resulting in a forged instrument being cashed unconsciously. Consequently after realizing the provocation which was taking place behind the scenes Mr. XXXX filed a security freeze through XXXX XXXX given the adverse action taken against Mr. XXXX as a result of fraud. Subsequently, after placing a security freeze attributed to identity theft, Chase Bank sent communication offering Mr. XXXX free identity monitoring tools even though no allegations were alleged against the financial institution. Moreover, the financial institution mentioned motives associated to a complaints filed against the XXXX  XXXX XXXX which resulted for spear phishing. Furthermore, it is believed that Chase Bank and XXXX  XXXX XXXX  conspire against Mr. XXXX to deny him the opportunity to establish credit worthiness. Furthermore Chase refused to allow Mr. XXXX the right to utilize its service even after Mr. XXXX attempted to bring the account in to good standing. Chase despite the suspicious activity filed to provide the consumer with a the reason in writing under the ( FCRA ) concerning its decision to allow Mr. XXXX to utilize its product. In addition, the financial institution determination for denying access to bank service was to disallow Mr. XXXX access to credit building tools given the policy change which emphasizes access to credit tools is now based on the consumer having a banking account. Because the consumer can no long access an account with the financial institution certain credit tools can no longer be accessed. As an XXXX XXXX once being ignorant  of the financial institution it is a travesty that XXXX-XXXX can utilize these banks to store their money for the utilization of funds at the banks capricious will just to have those funds available for others of a different classification to employ at their disposal while other uneducated individual or unaware of the opportunities these tools create. Furthermore the real predator and criminals subterfuge the process of certain individual clandestinely being in possession of private information. It is believed that Chase bank is partly responsible for the spear phishing which led to Mr. XXXX unfortunate circumstance. Nevertheless, Chase Bank possessed the power to file criminal charges for depository fraud but filed to pursue those options, but instead affiliates of Chase being held to a higher standard used identify theft to disqualify Mr. XXXX. It is evident how these institution have been established over four hundred years of compensation thus if the bank is concerned about anything it feels occurred, the the matter should have been handle jurisdictionally instead of being handled subtilty. It is evident that these institutions deny XXXX XXXX the same equalities that enjoy. If the institution is keeping records then reparations from 400 years of forced labor then should be exacted. It is highly incredulous that people working in these institutions or even high level officials misappropriate information and process behind closed door to deny people of a certain race an opportunity to redeem themselves. In fact the very foundation of this country was built on a XXXX of mercy nonetheless for the love of money revenge is exacted without justification. In conclusion MrXXXX XXXX reputation has been diminished and denied the same equalities as other. It is believe these actions were taken because of race, color, and religion [ sic ] has suffer grave injury because of the actions of Chase. Thank You

Company response to consumer: Closed with explanation