Consumer complaint received 2016-04-07
Company: State Collection Service, Inc.
State: IA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
XXXX XXXX in XXXX notified me, a renter, that the landowners meter that was over XXXX years old and equipment owned by the XXXX XXXX XXXX was not reading correctly a.k.a. XXXX, being me was being assessed charges that XXXX XXXX Claims that they can not validate in any way is a correct amount that should be paid, but calculated the usage of the home, which was empty for 8 months before I moved in and came to the average of the neighborhood and assessed me over XXXX dollars was owed. I filed a dispute with the Iowa Utilities board in which I agreed in XX/XX/XXXX to pay XXXX for. On XXXX XXXX I was given a disconnect notice for that ageed amount and forced to call XXXX XXXX to " make Arrangements '' to pay. I emailed stating I would pay XXXX a month extra a month until it was paid and my monthly bill. In turn a employee by the name of XXXX stated she could n't write the agreement up that way the computer was n't allowed to but she I quote you stated '' But I can fix this and write up the agreement for you '' So she returned the agreement. Me believing that I had to pay the monthly bill by XXXX XXXX, which I paid my monthly bill and had to start paying the XXXX dollars. What the employee did was slip in not only my monthly payment, but I would also pay an additional XXXX dollars and they she wrote the agreement that the additional XXXX would be paid by XXXX dollars, totally rewriting the debt in full after agreement was made to pay XXXX. Then when the error I pointed out to them from XX/XX/XXXX-XX/XX/XXXX the XXXX XXXX against the Utility board settlement agreement renigged on that deal to find out, all along they were charging me incorrectly as they sent me a notice to pay state taxes as a renter for the usage of electricity because XXXX XXXX was not charging me residential prices, but they ahd been charging me based on a Business rate. When I called to place this in my name they were told it was residential use, they were told several tmes I am a renter not running abusiness. So the entire bill itself from XXXX XXXX until XXXX of XXXX I was being charged as a business rate not a resident which make the whole XXXX debt wrong. They have falied to listen they have failed to do anything but now send collection people after me and damage my credit they breached the deal and over charge dme and charged me for months I was n't even living there, They were blling me and the bill shows for two months before I was even a renter. I signed and moved XX/XX/XXXX They are charging me for XX/XX/XXXX through XX/XX/XXXX on this business rate and business rate from XX/XX/XXXX Until I was notified of state taxes due for business rate XXXX. Illegal billing. I notified over sixty days ago alliant energy and the collect company this is a illegal debt and a breached debt on the settlement by the alliant energy they are ignoring the disputes and ignoring everything and making demand I pay them for whatever they say and are damaging my credit over it

Company response to consumer: Closed with explanation