Consumer complaint received 2022-02-10
Company: HANCOCK WHITNEY BANK
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Debt settlement
Issue: Confusing or missing disclosures

Complaint:
On XX/XX/XXXX, I XXXX XXXX the consumer-defined in XXXX XXXX ( XXXX ) used a remittance coupon to pay an obligation due on XX/XX/XXXX, to Hancock Whitney Bank in the amount of {$1900.00}. Hancock Whitney Bank is a XXXX Bank as defined in XXXX CFR XXXX ( i ). 
Furthermore, the periodic statement, specified where to send remittance payment coupons and payments too. The address XXXX XXXX provided on the statement is CREDIT CARD CENTER XXXX XXXX XXXX XXXX, GA XXXX. A green receipt or certified mail was sent with the remittance coupon and my form of payment as an extra precaution. I, the consumer received another periodic statement that showed the remittance coupon was never credited to my account. On XX/XX/XXXX, I, the consumer submitted another remittance coupon for a balance of {$1400.00} to credit my account again due to a Hancock Whitney representative telling me my payment was never received. Hancock Whitney Bank never credited any of my accounts and I have proof showing that all my payments were delivered to the Banks correct P. O. Box. I gave Hancock Whitney Bank the proper instruction if the negotiable instrument was dishonored, my response to let them know they needed to send back the payment along with a detailed explanation, point for point explaining why the instrument did not satisfy any claim associated with the said account in accordance with GAAP as well as U.C.C. Article 3. Also, within the letter, I put notice of billing error 12 CFR 1026.13 ( 3 ) ( 4 ) ( 5 ) Hancock Whitney Bank never credited my account nor bother to answer my inquiry. The Bank has not sent me the Money Order that was sent with the remittance coupon, they kept it. On XX/XX/XXXX, I sent another remittance coupon for a balance of {$5000.00} to apply to my account which was never credited. Lastly on XX/XX/XXXX, I, the consumer sent another remittance coupon in the amount of {$10000.00} for the amount due balance according to the periodic statement sent to the consumer. On XX/XX/XXXX, I, the consumer received an abusive and obscene threatening letter from Hancock Whitney Bank stating they received my payment and we will not credit the same to your debt. We further reject any suggestion that your obligation has been discharged and will continue to hold XXXX XXXX XXXX and XXXX XXXX XXXX responsible for compliance with the terms loan documents for payment of the amount owed. Hancock Whitney Bank went on to threaten the consumer to close the accounts in 10 days or they would close the account on my behalf unwillingly! According to 12 CFR 226.4 the consumer is only supposed to pay the finance charge which is the sum of all charges. Finally with 12 CFR 226.14 determination of annual percentage rate which Hancock Whitney Bank is charging me another amount to pay for the obligation of the account. I, the consumer am paying more than Im supposed to and demand Hancock Whitney Bank to refund the consumer any interest according to 15 U.S.C. 1615 since the opening of all the consumer accounts with the bank. XXXX U.S.C 411 Insurance to reserve banks ; nature of obligation ; redemption explain this type of obligation shall be redeemed in lawful money on demand at the treasury department of United States. I, the consumer want the CFPB to display this complaint about the public to see the abusive and deceptive practices Hancock Whitney Bank has been doing to consumers, in addition, I would also like for the CFPB to make Hancock Whitney credit my account paid in full and to refund all funds I have overpaid back to me the consumer. 
I never received any of the payments back from Hancock Whitney therefore it is safe to say that the Bank indeed used the Remittance and Negotiable Instrument to discharge the debt they allege I owe. Since they kept the payment, my account should be credited the full amount for every money order I sent to Hancock Whitney.

Company response to consumer: Closed with explanation