Consumer complaint received 2022-01-31
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
NAVY FEDERAL has gone into my checking and savings account twice without my consent or authorization to perform an electronic transfer of my funds to a credit card account. These unauthorized transfers of my funds were executed on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. NAVY FEDERAL needs to credit my checking and savings account {$650.00}. I did not authorize any of these transactions nor does NAVY FEDERAL have any right to the funds in my savings nor my checking account. The credit card account that funds were improperly moved to has been in a do not collect status since XXXX of XXXX per NOTICE : Your account is being provided for informational purposes only. Providing you this information is not an attempt to collect a debt. In totality NAVY FEDERAL needs to credit my savings and checking for {$1900.00} pursuant to XXXX XXXX XXXX due to the deceit, lack of disclosures and misrepresentation by NAVY FEDERAL that caused me to improperly apply federal reserve notes via an electronic fund transfer using my personal debit information. NAVY FEDERAL has failed to validate this debt and continues to send statements that I have reason to believe are interest dividends or credit issued to me in form of coupons or bonds. I have indorsed these negotiable instruments, also known as remittance coupons, and NAVY FEDERAL has failed to properly credit my account monthly or monthly send a check payable to XXXX XXXX XXXX XXXX for the remaining credit balance of the account that is a surplus of {$1.00} to my place of abode pursuant to 15 USC 1666d.

Because of all these experiences with NAVY FEDERAL, I will be invoking my rights as a federally protected consumer. As a
federally protected consumer, pursuant to 12 CFR 1026.13 ( a ) ( 6 ) I am requiring to see documentary evidence that validates this alleged debt that they documented that they are not collecting but their actions show otherwise as funds have been transferred without my consent or authorization. In accordance with documentary evidence ( 15 USC 44 ), I need to see the book of accounts as described in IRS Publication 583 to explain and address such subject matter in said monthly billing statements. In order to verify such amounts, I need to see the bookkeeping audit trail to include journal and credits of account as well as the ledger and debits of account from both the PUBLIC and PRIVATE side from the past, present and future to verify the current accounting, verify taxes associated with this account, clarify who funded the account, and how much is allegedly owed. I have reason to believe that there having been billing errors on past, present, and future statements as a result of misapplied credit pursuant to 12 CFR 1026.13 ( a ) ( 4 ) and computational or accounting error pursuant to 12 CFR 1026.13 ( a ) ( 5 ). The evidence of my belief is the false character amount on all statements reflecting a positive balance because if this alleged debt was truly owed then it would be a negative balance or this would be a computational error.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation