Consumer complaint received 2016-07-01
Company: Neighborhood Housing Services of Toledo, Inc.
State: OH
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
On XXXX XXXX, 2016, I found an e-mail from XXXX XXXX, Deputy Director of Neighbor Works dated XXXX XXXX, 2016, where he informed me that I am not going to receive any help from XXXX XXXX who was the project manager assigned to assist me with my home rehab project, or anyone else from XXXX. XXXX XXXX did so after XXXX XXXX put me off for more than a month. XXXX XXXX sent me an e-mail XXXX XXXX, 2016, where he stated that it would be another two or three weeks before he could get started on my project. I would be most happy to forward that e-mail to you for your review if you would like to see it. 

So, they dumped me after putting me off while they charged me interest on my loan, to which I have no access. This complicates my purchase of window awnings since XXXX XXXX wants to get paid before the awnings are ordered. XXXX XXXX sent me an earlier e-mail which stated that he would go over to XXXX XXXX to handle this matter for me. Nor did XXXX XXXX even bother to tell me how I should handle this matter, which creates a major obstacle. 

Next, there is a zoning issue which XXXX XXXX said that he would handle regarding the removal of my rear door, and sealing up the wall. Nor did he tell me how to do it, and/or how to find someone to do this part of the job. XXXX XXXX who is the contractor I selected to do my new windows, informed me that he was never told about that part of the project, and that he did not do that kind of work. There is also a zoning issue to be resolved with the City of XXXX 's Zoning Department, which Me. XXXX said that the was handling for me which is still unresolved. 

There is also the matter of an {$800.00} Frames ' Pest Control bill, which XXXX XXXX has left unresolved, and no one at Frames has been able to clear this matter up for me, even though XXXX XXXX has already paid them with money from my loan. There is are similar problem with the repair of my vinyl siding, downspout extensions, and he said that he was going to tighten up my house 's foundation, in order to help keep out insects and rodents. 

I do not understand why XXXX continues to keep him on their staff, wasting their precious funding by paying his salary. I intend to report this along with the complaint, which I sent earlier this week to both XXXX XXXX XXXX, and the Congressional Appropriations Committee, as another prime example of how XXXX is wasting the federal funds which they receive, as well as, an abuse of power, and very poor mismanagement. 

I would also like to know if XXXX can and will assign someone else on their staff, such as XXXX XXXX, to handle my job. I have worked with XXXX XXXX last year, and he was quite the professional, and his supervision of the work was impeccable. 
I just sent you a complaint a couple of days ago. This complaint is in addition to that one, because more developments have occurred. This would probably be a much better arrangement, since I have little to no confidence in XXXX XXXX ' ability to handle my project. Nor does XXXX XXXX, who actual said that he thinks he is incompetent. Therefore, I would very much appreciate it if you will inform me how you plan to handle this situation. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation