Consumer complaint received 2017-05-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
On    XXXX   XXXX   2017 I mad e a purchase thru the Chase Shopping Portal for a subscription to the   XXXX   XXXX   XXXX  . Please See attachments ; Statement ( pg 3 ), and   XXXX   XXXX   Receipt. The bonus points on the portal showed +1000/ {$1.00}. As shown with all purchases thru the Chase Portal this is  XXXX  bonus points per {$1.00}. Please see attachments ;   XXXX   XXXX   home subsrcip, and   XXXX   XXXX   UR portal. I have made other purchases thru the portal and they have all been " + ( points ) / ( per dollar ).
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I contacted Chase to confirm purchase thru the shopping portal and to let them know I did not see the bonus points pending. They confirmed they say the charge and to wait 45 days to see the bonus points post. See attachment ; Secure message center 1. On    XXXX   XXXX   2017 I  again confirmed the purchase for {$370.00} and was told again to wait till 45 days had passed since the purchase, See attachment ; Secure message center 2.
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On    XXXX   XXXX   2017 I   contacted Chase to let them know the 45 days have passed and have still not seen the bonus points, they confirmed they would review the concern. Please see attachment ; Secure message center 3. I received a response on   XX/XX/XXXX  stat ing they have added  XXXX  points for the bonus. Please see attachment ; Secure message center 4. I responded and confirmed the attachments of the screen shots of the portal showed  XXXX  bonus points per {$1.00} spent. Chase then replied that it is only  XXXX  bonus points in total. See attachment, Secure message center 5.
<P/ > On   XXXX   XXXX   2017 I re sponded to Chase and explained that it clearly shows  XXXX  points per {$1.00} as the bonus. I included the attachments of the screen shots again showing that their website shows +1000/ {$1.00} and explained that just like the other offers they show, it is  XXXX  bonus points per dollar. I explained I felt this was a bait and switch, and an unfair and deceptive act and practice. Please see attachments, secure message center 6 and   XXXX   XXXX   UR portal. Chase stated they would forward the concern and respond in two business days.
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On    XXXX   XXXX   2017 I  sent a message to chase informing them 4 business days had passed and would like a response. They replied they would send my concern the the relevant department. See attachment ; secure message center 7.
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On     XXXX   XXXX   2017   I sent a message to chase informing them that is has now been over a week and explained again that I felt it was an unfair and deceptive act, and a bait and switch and requested an answer in a reasonable time, even though I felt a reasonable time had already passed. They responded they would forward my concern to the relevant department. See attachment ; secure message center 8.
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On    XXXX   XXXX   2017 I   received a response stating they would only honor  XXXX  bonus points in total. See attachment ; secure message center 9. I have not responded to this message since it has become clear to me that chase will not honor what they have advertised on their shopping portal.

Company response to consumer: Closed with explanation