Consumer complaint received 2017-02-05
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
My husband and I applied for loan modification maybe XXXX times in the past XXXX years. The bank will notify us to apply and we did. Then all papers are requested and we always comply, submit the required papers. The bank will request for more and we find it is already too much. We check the requirements but they always have additional requests. Then the result is nothing, they do not inform us the outcome. What happens in the next bill is an increase of our monthly payment. So we complain because our intention for the modification was to lower the monthly payment. What I noticed was no papers sent to us about our application. We pay the new higher payment. What I noticed in this application processes is the equity is gone each time we apply for the modification. Applications were all at their behest. I think it was last year that they increased again the monthly payment. For the XXXX changes, it was like from {$1300.00} to {$1600.00}. In the last application a form for a loan was included for us to fill up and send back to them. It stated, we are applying for a loan thru ' HUD and the bank will get the proceeds but they will add it to our loan. They told us it will be included at the end of the loan. The last time I knew our balance was less than {$100000.00}. My husband had a XXXX mortgage and he requested help from some church group who were helping borrowers having financial difficulties due to job loss. From then on we really did not have any idea as to how much our balance was. Now the bank is trying to foreclose our only home and I 'm scared to death we might be homeless. I am fully retired and my husband is still working because of the property. We are trying to save it. We were up to date even with the increased monthly payment. Until XX/XX/XXXX we were able to pay them. When we went to the bank to pay for XX/XX/XXXX the bank did n't accept. My husband called their loan dept. reason they did not want to accept was they were foreclosing it. 

Also, in their notice of foreclosure I noticed another couple was in the list who were also notified of the foreclosure. I am in a quandary. I would like to know how it happened that there was another couple added with us. I know we are the only XXXX paying the mortgage. Please if you can look into this. I am desperate. 
if you can dig from the time my husband requested a church group helping hand please. I will send the supporting papers by fax tomorrow, I do n't know how to attach. My husband will fax to your office tomorrow from his work. 

We are now in foreclosure and we have a lawyer helping us. But the solution is, to me embarrassing. If we could save the house for now to have time as to the best move. I had your office in mind since last year when I read about the bureau from XXXX. I could not muster thinking of bad thoughts. But I was really glad to learn you are there for us. 

Thank you very much, I remain very respectfully yours, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation