Consumer complaint received 2015-12-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card
Issue: Billing disputes

Complaint:
. On XXXX XXXX I went to XXXX, XXXX, and Bank of America to pay my credit card bills in which I paid the balance in full. I have had my Bank of America card since 2008 and thought I was a valued customer. However, I was wrong there is a new automated machine as this branch where the representatives at the branch had me pay my credit card bill while she and the automated teller assisted me I paid my bill in full put all the cash in the machine there was a problem returning my change and receipt the bank representative and the automated teller both assured me that the credit would post to my account on XXXX XXXX that the new machine was having some problems and if the credit did n't post to my account to come back to the bank. The credit did post to my account on XXXX XXXX I was happy because the machine did n't give me a receipt. On XXXX lst I received a letter from Bank of America stating that there had been an error and they reposted the amount back to my account. I called the number on the and spoke to XXXX XXXX and she informed me to go back to the bank which I did and the assistant office manager XXXX XXXX helped me and we called back the number on the letter again and we was told that they were having some data issues and the woman would XXXX would call me back and there was no need to wait at the bank. I left and she called as I was driving and informed me that she had good news that they found they money and was crediting back my account then on XXXX XXXX I get a letter saying my account was in collection I was like was is the heck going on. I called the number & spoke to XXXX who was not very customer friendly and closed my account without my permission when I told him after this all was resolved I was going to close my account but I would not close my account with an outstanding balance. XXXX then transferred me to XXXX XXXX and he apologized and put his supervisor XXXX XXXX he was very helpful and professional we both had no idea XXXX had closed my account. Then yesterday I called to find out when I was going to get a follow up call as XXXX XXXX had promised me to resolved this machine error and XXXX told me my account was closed I nearly passed out I could n't believe how I have been treated with Bank of America when I am never late with a payment and pay all my balances in full. XXXX was very kind and asked did I want to reopen my account at first I was like yes but then I said no why would I want to open or reopen an account I never closed and have been getting the run around due to a Bank of America new machine that never gave me back my change or a receipt and now I am in collection due to a machine error and had my account closed by a rude customer service rep. I have contacted XXXX Credit Report and they do n't see this in my credit history so some body or something is wrong with your data base as I was informed at the branch. I have spoke to so many customer service reps with so many different stories that I have lost all my faith in Bank of America and XXXX was the worst he never tried to resolve my issue when I said that I wanted to close my account when this was all over due to the back and forth I have been getting he just took it upon him self and closed my account. I have had XXXX deaths in my family since XX/XX/XXXX where my cousin was XXXX in XXXX XXXX Florida and there was XXXX more including my aunt passing on XXXX XXXX on my dad 's Birthday I was up all night conversing with my family to make funeral arrangement like I told XXXX XXXX and for XXXX to treat me like I did n't matter and closed my account with out reading me any disclosure or making me aware when I clearly said to XXXX now why would I close my account with an outstanding balance that I paid and being recharged again. More in my letter I submitted.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief