Consumer complaint received 2018-06-01
Company: ALLY FINANCIAL INC.
State: SC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX, I purchased a XXXX XXXX ( XXXX ) from XXXX XXXX XXXX Located on XXXX XXXX XXXX XXXX, XXXX SC, XXXX. My problem arose during the month of XX/XX/XXXX dealing with major mechanical problems on the vehicle causing me to become emotionally and financially distressed with unresolved mechanical problems and repairs ( See Attached- XXXX Invoices ). During XX/XX/XXXX, I became aware of the Buyers Guide form ( See Attached Buyers Guide Form ) the information it furnishes is deceptive in violation of 12 U.S.C of Section 5531 and 553 under Federal Trade Comission ( 16 CFR PART-455 ) Used Motor Vehicle Trade Regulation Rule. XXXX XXXX, saleperson employee for XXXX XXXX XXXX he wrote on the Buyers Guide ( See Attached - Buyers Guide ) form in front me and my spouse during the transaction of XX/XX/XXXX ( See Attached - Purchase Contract ). Buyers Guide Form Findings : Failure to disclose sysem covered/duration section ; Failure to disclose dealer 's information or signature on the back of the Buyers Guide ; Failure to disclose Service Contract was available. On XX/XX/XXXX, I file complained with the Department of South Carolina Consumer Affairs ( See Attached - Letter ) requesting the contract be rescinded and to be reimbursed all monies paid in good lieu toward the vehicle. I was informed by the Department of South Carolina Consumer Affairs that they were unable to resolve the matter because the agency acts as intermediary and work for the voluntary resolution of Consumer Affairs to process complaints involving the sales of goods or services for personal, family or household use. I strongly feel the Departments of South Carolina Consumer Affairs did not follow the guidelines to resolve the problem. It is conclusion that the Department of South Carolina Consumer Affairss did not receive accurate facts regarding the sale of the XXXX XXXX XXXX ( XXXX ) and decieved by XXXX XXXX XXXX. Furthmore, I believe that the Department of South Carolina Consumer Affairs is in possession of manipulated documents provided in a response from XXXX XXXX XXXX as documentation. As a result, my complaint was closed on XX/XX/XXXX. On XX/XX/XXXX, I file a complaint on grounds of fraud ad professional misconduct with South Carolina Department of Motor Vehicle Office of Inspector General ( See Attached-Letter ) requesting an investigation on all documentation of the purchase of the XXXX XXXX XXXX ( XXXX ) be completed. The Dealer License and Audit Unit informed me an investigation was conducted and my complaint was forwarded to South Carolina Consumer Affairs for further investigation. I am very disappointed because I read the South Carolina Dealer and Wholesale Manual on Dealership Requirements and clearly states federal law rules which requires that every used vehicle for sale on a dealer lot must have a completed " Buyers Guide form '' in the window etc. The neglectful actions taken on XX/XX/XXXX, led to The Buyers Guide not being fully completed. There were obvious omissions by the dealer with the Buyers Guide not placed on teh window of the vehicle, the dealer 's signature is absent, and pertinent systems covered is missing from the Buyers Guide. As a consumer, we hold professionals to a higher standard of practice and expected information regarding a product, good and services ; they remove the buyer 's option to have concrete facts in making a decision. I have made several phone calls to attorney 's here in the XXXX South Carolina area, unfortunately, none of my calls were returned. I took it upon myself to look up Uniform Codes, Federal Laws, and State Laws to advocoate for myself on these unethical practices, therefore ; I am reaching to XXXX XXXX XXXX XXXX for support in resolving the matter that promotes fair business practices. Moreover, XXXX XXXX XXXX lies with breach of XXXX XXXX XXXX and XXXX Guaranteed Auto Protection/Deb Waiver Agreement/Addendum to Financing Agreement Addendum Contract in absence of my signature. As a direct result of omission and wrongful acts, on XX/XX/XXXX, I sent a Recession Notices certified mail through the United States Postal Services ( See Attached-Letter ) to Ally Financial Inc. and XXXX XXXX XXXX XXXX, exercising my rights to pursant to 15 U.S.C. Section 1635. Additionally, I am using my rights to rescind the loan by Ally Financial Inc. and to be reimbursed all payments made on the XXXX XXXX XXXX ( XXXX ), along with XXXX XXXX XXXX XXXX 's Extended Purchase Price {$8700.00} which is including withe Retail Installment Sale Contract totaling {$36000.00}. As of today, I haven't heard from Ally Financial Inc regarding the Recession Notice but they sent me a Right to Cure letter on XX/XX/XXXX and I did get a response from XXXX XXXX XXXX XXXX they did a cancellation on their contracts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation