Consumer complaint received 2016-02-25
Company: Diversified Consultants, Inc.
State: PR
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt resulted from identity theft

Complaint:
I had XXXX accounts on XXXX XXXX they were open it on XXXX XXXX 2015 ( Num. XXXX ), and XXXX XXXX 2015 ( XXXX. XXXX ), my issues are On XXXX XXXX 2015 my financial institution ( XXXX XXXX XXXX XXXX ) notified me by mail, about some irregular transactions made, on my visa card, from ( XXXX or XXXX XXXX XXXX XXXX. XXXX Authorized Retailer ), causing me problems with my credit, credit line, credit score and my piece of mine. Also I have to call the Federal Trade Commission for an identity theft problem the Ref is ( Num. XXXX ) it was made on XXXX XXXX XXXX and after several attempts trying to fix this issues with ( XXXX XXXX fraud department , XXXX XXXX customer service and XXXX XXXX XXXX XXXX , XXXX Authorized Retailer ), Since then I have not received any answer, help, assistant or information, from ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX Authorized Retailer ) via e-mail, telephone or letter informing me about the investigation or who made all those unauthorized transactions, in ( XXXX or XXXX XXXX XXXX XXXX . XXXX Authorized Retailer ) so I can take the proper security action 's, for of all of those issues, and for safety information reason and piece of mine, I had to close my XXXX accounts with them, because, I do not feel safe anymore with ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) handling my information, because they can not guarantee me the security of my information as client anymore, the only response so far that I have received from XXXX was, by e-mail and by phone telling me, if I cancel those XXXX account I have to pay an early fee, because they gave me the service, so far they assigned a debt collection company, name ( Diversified Consultants , Inc. XXXX XXXX XXXX XXXX , FL XXXX ). who are harassing me by phone on different hours to bill me {$460.00} for each accounts because of my early close. Neither ( XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) did not take in consideration the reports by phone that I have made prior to them in several occasions, trying to informing them, that my identity was used without my approval or concern, only my financial institution ( XXXX XXXX XXXX XXXX ) helped me, in this issues, not only by changing my visa card, for safety protocols they also had taken the proper safety measures about those unauthorized transactions with an investigation and follow up. I have made all in my power to make ( XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ). understand this issues, even when my financial institution ( XXXX XXXX XXXX Bank ) had return me all the money, taken from all those unauthorized transitions, ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ) does not understand that I was a victim from an identity theft from someone who has assess to that king of information in ( XXXX or XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ), they have the information about those unauthorized transitions, I had told them, in several occasions, that I did not authorized or concern those unauthorized transactions, they have not provided me with a reasonable explanation or the minimum amount of information about who made all those unauthorized transactions or who authorized it without my approval or concern, so far they have not help or assist me in identifying those responsible so I can restore my credit, credit line, credit score and my piece of mine. I must say that I have never have had any problems with my visa card before, not until I open my XXXX accounts with ( XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX Authorized Retailer ). I am summiting the document, that include in detail the unauthorized transactions and the step taken so far, from my financial institution ( XXXX XXXX XXXX XXXX ).

Company response to consumer: Closed with explanation