Consumer complaint received 2020-11-03
Company: Waypoint Resource Group, LLC
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
They began calling me early in the XXXX, they refused to tell me who they were or why they were calling unless they ID me. I told them to go to XXXX they were calling me without my permission & needed to ID themselves & why they were calling. How do I know they weren't some scammer? I didn't! They refused, I told them not to call again & hung up. This happened twice! They declined to acknowledge my verbal request not to call so I reported them to the FTC and FCC for harassing calls on a Do Not Call number. Technically I don't owe them or XXXX any money therefore they have no right to use my number without my permission. Eventually they sent correspondence ( see attached ). Once I figured out who the Creditor was, I constructed the attached letter & sent it to both parties via certified mail. See all attached. Waypoint ignored my letter, I even told them what would happen if they or XXXX dinged my credit. Well Waypoint is pretty XXXX just like most collection companies. They dinged my credit! See attached! Shortly after I sent the letters, XXXX ' corporate office called. The guy was very rude, we got into a very heated argument on a recorded phone line. He basically was trying to threaten me to force me to pay the debt. I told him to XXXX off! I let him know if XXXX or their collection companies continued to pursue me for a debt I don't owe due to my being illegally evicted, I would sue both. He invited me to do so, therefore I am suing XXXX along with the leasing co. who performed the illegal eviction ( see attached for XXXX only ). If Waypoint insists on being a horses XXXX I will haul them into court too without hesitation. I have more than enough documentation to prove my case, they have nothing but XXXX ' word which amounts to XXXX! If this does not encourage them to straighten up & fly right then the legal system will! I'm not afraid to come after them, so please, don't acknowledge this final request and see what happens! One thing I don't do is play games with my credit or money! Right is right and wrong is wrong. Waypoint is on the wrong side of this issue. I've attached everything you'll need to review my complaint against this greedy company. I chose not to install XXXX at the new location ( XXXX ) because a ) they told me after telling me several times prior to, that I would have to pay an immediate {$200.00} deposit because my bill they never sent via email or USPS was due! I was promised bills repeatedly and have yet to receive anything from XXXX. b ) the new leasing company required the equipment for the alarm system be removed when I moved ( see attached email ). I tried to have it removed before I moved from the prior apartment but the XXXX installer said they have the right to refuse to take it down if it would damage the property. The installer pointed out the door alarms which were stuck on with a strong XXXX adhesive tape would pull the paint off of the doors, the motion detector and carbon monoxide smoke detector would leave large holes in the wall and ceiling. I was forced to leave the equipment behind and was lucky not to be charged for it by the landlord. When XXXX decided I needed to pay a deposit prior to having my TV and internet services turned on, because I refused to have the same issues with uninstalling their XXXX equipment from the new place, who would've charged me for the damage they have been pursuing me ever since, claiming they have no concern about my being illegally evicted by the landlord. Well a judge will care, that much I'm sure of. I'm currently waiting for a court date to be set for XXXX and the prior Landlord. Can't wait to face off with both in court!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation