Consumer complaint received 2015-04-15
Company: JPMORGAN CHASE & CO.
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
XX/XX/XXXX I attempted to check my account balance with CHASE Bank on my mobile device and was unable to do so. I contacted the bank by phone in an effort to resolve the issue. I was informed that my account had been forcefully closed ( without my consent ), that my funds would be temporarily seized ( unable to be withdrawn in person ), and that nothing could be said other than that it had been determined that my account posed a threat to the bank, and was shut down ( I had not received any notice prior to this moment - by email, mail/post, or voice mail - that my account was being suspected of fraudulent activity, or was at risk of being closed on negative terms by J.P. Morgan CHASE bank. ) I was told that after a period of time, where all my transactions had essentially flat-lined, I would receive a check for my balance in the mail. This was my sole account and therefore had the entirety of my personal funds tied up in it. I did not use the debit card associated with my account from then on, exceeding the time period I was given over the phone for no transactions, in an attempt to receive the money I desperately needed as soon as possible. However, during this period, the educational institution I was a student at during the time was able to directly-deposit an amount for scholarship into my CHASE account that was supposedly " closed. '' I again made an effort to resolve the issue, and after talking to multiple people was finally able to go and collect my scholarship money, and the remainder of my account 's balance, from a nearby CHASE branch in XXXX XXXX, XXXX. I had no desire to inquire as to the bank 's decision in closing my account as I had already made many attempts to do so with no definitive answers ( nobody once verbalized in our conversations any " suspicion of fraudulent activity '' ) and I had been subjected to minor grievances prior with the institution. Later, on XX/XX/XXXX, I attempted to open an account with a local credit union. The credit union denied my application because of a credit report they received from Chexsystems in which there was stated : " Suspected Fraud Activity - J.P. Morgan Chase. '' Immediately following this, my brother and I drove to a local branch and talked with an assistant manager. This individual, like everyone else I had talked with prior ( via phone and in person ) could not tell me anything regarding the nature of my account 's closure, nor the " suspected fraud activity '' note that had prevented me from becoming a member at another financial institution. Although this individual did get back to me, no questions were answered, and the issue was not resolved in any way. Next, I attempted to called corporate but after two hours of explaining the same story repeatedly, and being put on hold for extensive periods of time, I finally spoke with an individual who told me that I would not be resolving the issue in the manner I wished. As I 'd expressed clearly throughout the entirety of my 120-minute phone call with J.P. Morgan CHASE Bank, my only goal was to attempt to strike this from the record as 1 ) I was essentially being wrongfully accused of fraud activity - I had not knowingly committed any, and 2 ) I was not notified in any way that my account was at risk for any reason whatsoever. I left the issue there, having been preoccupied with a cross-country move for a position I had been hired on for at XXXX 's XXXX XXXX XXXX in XXXX, XXXX. However, the problem was still of much concern to me, as I was gravely worried that during my FBI background investigation, this would pose a serious threat to my employment ( in the area of credit ). Later, on XX/XX/XXXX, I was again denied an account at a local credit union for this same reason that I was denied previously back in XXXX. This issue has, is, and will continue to create financial distress for me until resolved.

Company response to consumer: Closed with explanation