Consumer complaint received 2016-01-19
Company: M&T BANK CORPORATION
State: CT
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX XXXX XXXX Bank held my mortgage note since XXXX. In XXXX they miss-handled my mortgage payments leading to a struggle to correct the situation. An agreement was reached in XXXX XXXX and a note modification was signed - with the first payment due on XXXX XXXX. The XXXX XXXX mortgage statement was wrong and included XXXX additional charges of {$120.00} attorney fee and {$20.00} inspection fee. I requested they be removed - and XXXX took the original statement and simply left them on the statement but changed the amount to pay to the correct amount. The XXXX XXXX statement had the correct amount due - but the XXXX items were left on the statement appearing to be paid. XXXX XXXX was acquired by M and T Bank - and M and T Bank send me a letter indicating I would have a new loan number. Included in that set of documents were a huge number of mistakes : the original amount of the loan was wrong - the rate was wrong - the maturity date was wrong - the amount due each month was wrong. I called customer service and they indicated it was wrong and would be corrected on my XXXX XXXX statement. They also indicated they would NOT send out correct information. I waited and waited and called the bank on XXXX XXXX as I never received my statement - but was told it would be mailed the week of XXXX XXXX. I never got it - so I went to a local branch to pay the mortgage on XXXX XXXX - but they closed early. I went back on XXXX XXXX and made the payment - but the branch had no access to either my old mortgage number or new mortgage number so they hand wrote everything. since I had a problem with checks in the past - I gave them cash. They had to create a Cashier 's Check payable to themselves and gave me a receipt. By the XXXX of XXXX I still did not receive the XXXX statement and called. Since the first XXXX payments took 9 and 11 days to pay - I wanted to see if the XXXX made XXXX was recorded - and it was not. I again inquired about the XXXX XXXX statement and was told that the statement was not mailed - so I requested XXXX. I received it about 6 days later - and once again it was wrong. It said that I had a past due amount for XXXX payment ( I made it on XXXX XXXX ) - the total was therefore XXXX payments not XXXX - the next rate change was wrong - the next date for adjusting payment was wrong - they did correct the attorney fee - an entry for debit and credit appeared - but they did not adjust the inspection fee. I called the bank again indicating what all was wrong - and they said they would correct the information and it would be reflected in the XXXX XXXX statement - which I have not yet received. In addition, I asked them what they reported to the credit bureau - was I late and did they report me as late. They could not answer that question. I told them I did not want to be reported as late since all payments were made on time - and I had a 10 day grace period to pay anyway - although the latest payment was on XXXX XXXX - XXXX day after due date - and the bank was closed when I tried to make it previously. Since the bank and I have had previous problems with payments and terms - I have elected to pay by cash and get receipts. I do believe I should get my statements on time - and be correct - and that I should not be penalized for errors made - almost typically on each and every document they produce.

Company response to consumer: Closed with explanation