Consumer complaint received 2023-04-06
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to dispute the inaccurate information that XXXX XXXX has reported to the three major credit bureaus regarding my account. The violations of the Fair Credit Reporting Act ( FCRA ) and Fair and Accurate Credit Transactions Act ( FACTA ) have caused me significant distress and negatively impacted my financial wellbeing. 

As per the details of my account, XXXX has reported discrepancies across the three credit bureaus ( Experian, XXXX, and XXXX ). Experian and XXXX are showing that I was 30 days late on XX/XX/XXXX, but I have not missed any payment on this account. Furthermore, XXXX and Experian are showing that the date the account was opened is XX/XX/XXXX, while XXXX is showing XX/XX/XXXX. In addition, XXXX and Experian are reporting the number of months ( terms ) as 73, but XXXX is showing 0. These discrepancies in reporting violate the FCRA 's requirement of accurate reporting. 

XXXX has also violated FACTA 's Section 312 ( a ) - Free Annual Credit Reports provision by providing inaccurate and inconsistent credit reports across the three credit bureaus. The discrepancies between the reports have made it difficult for me to assess my creditworthiness and take necessary actions to improve my credit score.

XXXX XXXX I have noticed discrepancies in the information reported by the XXXX major credit bureaus, namely XXXX XXXX Experian, and XXXX XXXX 

According to XXXX, the date this account was opened is XX/XX/XXXX, while Experian and XXXX reported a different date. Additionally, XXXX reported a different high credit balance amount compared to Experian and XXXX, and the credit limit balance was also reported differently across the three bureaus. 

Moreover, there was a XXXX late payment reported on XX/XX/XXXX, which is inaccurate as I have not missed any payments on this account. This inaccurate reporting has significantly affected my credit score and has made it challenging for me to secure loans and credit cards at favorable interest rates. 

I am aware that XXXX is required by law to follow reasonable procedures to ensure the maximum possible accuracy of the information in my credit report. The discrepancies in reporting across the three credit bureaus may have violated the Fair Credit Reporting Act ( FCRA ), specifically Section 623 ( a ) ( 1 ) ( A ) - Requirement of Accurate Reporting. In addition, the reporting discrepancies may have violated Section 312 ( a ) of the Fair and Accurate Credit Transactions Act ( FACTA ), which requires credit bureaus to provide consumers with accurate and up-to-date credit reports upon request.

XXXX XXXX Specifically, Experian is reporting a charge-off status on my account, which is not accurate. I have never received any notification from them regarding this charge off account, and they have not provided any paperwork to support this claim. Furthermore, the other two credit bureaus are not reporting any negative information on my account. 

As you are aware, the Fair Credit Reporting Act ( FCRA ) requires credit reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information in a consumer 's credit report. XXXX 's failure to correct the reported charge-off status on the account with Experian may have violated the FCRA 's Section 623 ( a ) ( 2 ) - Duty to Correct and Update Information. Additionally, Section 623 ( a ) ( 5 ) - Duty to Delete Obsolete Information requires that credit reporting agencies must remove outdated or erroneous information from a consumer 's credit report. If the charge-off status reported by Experian is inaccurate or outdated, ComenityCB/ULTA 's failure to delete this information may have also violated this provision.

XXXX XXXX Specifically, the payment status on the account has been reported as a charge-off, despite the fact that I have never received any notification from XXXX regarding this charge-off account . Furthermore, XXXX has failed to provide any paperwork to support this claim, and the other two credit bureaus have not reported any negative information on my account. 

Moreover, there are discrepancies in the payment information reported by the three credit bureaus. Experian and XXXX show a monthly payment of {$0.00}, while XXXX reports a monthly payment of {$210.00}. The date opened on the account is also inconsistent across the XXXX credit bureaus, with Experian and XXXX reporting XX/XX/XXXX, and XXXX reporting XX/XX/XXXX. Finally, there is also a discrepancy in the last reported date, with XXXX reporting XX/XX/XXXX, while Experian reports XX/XX/XXXX and XXXX reports XX/XX/XXXX. 

These inaccuracies are in violation of the Fair Credit Reporting Act ( FCRA ). Section 623 ( a ) ( 2 ) of the FCRA requires that credit reporting agencies must investigate and correct any inaccuracies in a consumer 's credit report brought to their attention. Additionally, Section 623 ( a ) ( 5 ) of the FCRA requires that credit reporting agencies must remove outdated or erroneous information from a consumer 's credit report. Furthermore, Section 611 ( a ) ( 2 ) of the FCRA requires that credit reporting agencies disclose the sources of information included in a consumer 's credit report upon request. If XXXX failed to provide this information, they may have violated this provision. 

In addition, the Fair and Accurate Credit Transactions Act ( FACTA ) requires that each credit bureau must provide consumers with a free credit report at least once every 12 months upon request. These reports should be accurate and up-to-date. If the information reported by XXXX is inaccurate or outdated, they may have violated this provision. 

XXXX XXXX XXXX  XXXX to the credit bureaus, which is affecting my credit score and causing significant financial difficulties in my life. 

Specifically, I am concerned about the reported charge-off status on my account with Experian, which has not been corrected despite my repeated attempts to address the issue with XXXXXXXX XXXX XXXX . I have never received any notification regarding this charge-off account, and XXXXXXXX XXXX XXXX has failed to provide any paperwork with me regarding this matter. Additionally, the other two credit bureaus have not reported any negative information on my account, which further suggests that the charge-off status reported by Experian may be inaccurate or outdated. 

This failure to correct and update the information on my credit report violates Section 623 ( a ) ( 2 ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to investigate and correct any inaccuracies in a consumer 's credit report brought to their attention. Furthermore, the failure to delete this outdated information violates Section 623 ( a ) ( 5 ) of the FCRA.

In addition, XXXX XXXX XXXX XXXX failure to provide me with a free, accurate, and up-to-date credit report as required by Section 312 ( a ) of the Fair and Accurate Credit Transactions Act ( FACTA ) is also a cause for concern.

XXXX XXXX ( Account number XXXX ). According to Experian, I was reported as 90 days late on XX/XX/XXXX, but I have not missed any payments on this account. Additionally, there are discrepancies between the dates reported by the different credit bureaus regarding the account opening, last reported date, and last active date. 

These inaccuracies have had a significant impact on my life. As a result of the false late payment report, my credit score has decreased, making it difficult for me to obtain credit or secure loans. This has affected my ability to buy a house or a car, and it has also caused me to pay higher interest rates. 

I believe that XXXX XXXX has violated the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). FCRA Section 623 ( a ) ( 2 ) requires credit reporting agencies to investigate and correct any inaccuracies in a consumer 's credit report brought to their attention. If XXXX XXXX reported a 90-day late payment that did not occur, they may have violated this provision. 

FCRA Section 623 ( a ) ( 5 ) requires credit reporting agencies to remove outdated or erroneous information from a consumer 's credit report. If the dates reported by the credit bureaus regarding the account opening, last reported date, and last active date are inconsistent or inaccurate, XXXX XXXX 's failure to delete this information may have violated this provision. 

FACTA Section 312 ( a ) requires credit bureaus to provide consumers with a free credit report at least once every 12 months upon request. These reports should be accurate and up-to-date. If the information reported by XXXX XXXX is inaccurate or outdated, they may have violated this provision. 

I am requesting that XXXX XXXX investigates and corrects the inaccurate information on my credit report. Additionally, I request that they remove any unverified accounts from my credit report. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation