Consumer complaint received 2017-01-21
Company: Navient Solutions, LLC.
State: AK
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
Hello CFPB, I recently read about your lawsuit against Navient. I borrowed enormous sums as private loans from XXXX to attend the XXXX. At the time, they told me that Federal loans would n't be enough to cover tuition, and that I 'd have to take out private loans -- which I foolishly did. 

My multiple, gigantic, private loans are now handled by Navient, who I affectionately call " The Knave. '' I 've been unable to pay my loans, which require a monthly $ 1500+, so I spoke with them about my situation. They explained that I could get into income based repayment, so I followed their guidelines and started making reduced payments of around {$190.00} or so. 

A few months later, I received a call from The Knave explaining that I was about to go into default. I asked how this could be the case, since I 've been making payments. They said that my payments covered my other loans with them, but not this one, which for reasons never made clear to me, was not included in my income based repayment plan. I asked if I could add the about-to-default loan to my others, and they said yes. As a result, my monthly payments would grow to somewhere in the vicinity of {$300.00}. 

I distinctly remember asking them at the end of the conversation if there were any other loans that had likewise escaped inclusion in my income based repayment plan. They said no, there were not. I asked if they were sure. They said yes, they were sure. 

Fast-forward a few months, and I got another call from XXXX ( surprise, surprise ) to tell me that there was another loan that was n't included in the repayment plan. Only this time it was n't " about to '' default -- it had already defaulted, and required immediate payment in full to the tune of {$15000.00}. I explained that they had explicitly told me that no such loan existed the last time I spoke with them, but to no avail. 

I asked if there were other payment options. They said no. I explained that I did n't have that kind of money. They proceeded to cajole me about repayment, and even had the gall to ask me, " Can you maybe take out a loan for the {$1500.00}? '' I said my credit is shot because of my student loans, and that taking out a loan to pay a loan was ridiculous. 

Their operative then stated, " Is n't there someone you can borrow the money from? '' I told them that there was n't, and that in any case it was inappropriate for them to suggest such a course of action, to which he replied, " I 'm just trying to help you out, XXXX. I know you want to do the right thing. '' In response, I believe I said something along the lines of, " You want to talk to me about doing the right thing? I took out this loan to attend XXXX, a for-profit college which has since been found guilty -- in a Federal lawsuit -- of defrauding students during the years of my attendance. They had to pay {$95.00} XXXX to the Department of Justice, but I 'm still saddled with their -- bill plus interest. And you 're telling ME to do 'the right thing? ' As far as I 'm concerned, you 're working for a criminal organization. '' I believe the minion had no response to this point. 

I have since ceased contact with XXXX. I assume they sent my loans to collections. I hope it costs them a lot of money to hunt me down -- I 'm certainly not making it easy on them. 

And that 's my story. 

I thought it might be useful to you in your lawsuit. I hope you hit those XXXX hard. 

Sincerely, -- XXXX

Company response to consumer: Closed with explanation