Consumer complaint received 2019-08-21
Company: WELLS FARGO & COMPANY
State: CT
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Starting from XXXX of XXXX, Well Fargo purchased my mortgage from XXXX XXXX ( XXXX XXXX ). 

SINCE THEN, ITS BEEN A NIGHTMARE WITH WELLS FARGO. 

Wells Fargo will not solve these issues : 1. Allow me to change my due date to match my bi-weekly pay schedule allowing me to make on time payments without paying a late fee. 


From XX/XX/XXXX to today, Wells Fargo has charged me a late fee of 50+ dollars each month. I have asked on 4 separate occasions to change my due date so that I can simply pay without a fee. They have refused. And I am getting tired of it after dealing with it so long. this is not fair, and they are doing on purpose to increase their profit. 

My pay period is bi-weekly. I get paid on the XXXX of each month and the XXXX of each month. The mortgage is due on the XXXX. Because they are unwilling to change the XXXX date, I am always late. Its stupid. 

At this point, I wait until the end of the month to pay the mortgage for the existing month. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 2. Refund ALL the 50+ late fees. 

Because of Wells Fargo 's nonsense, I want all my money back that was charged in fees. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 3. Contact the credit bureaus and remove the late status reported in XX/XX/XXXX and XX/XX/XXXX. 

Because of issue number 1, I had to adjust my payment schedule for other recurring bills, causing the mortgage to be late. They charged me late fees on top of it. They reported me late to the credit bureaus. I also had to sell my car ( XXXX XXXX ) to catch up on payments because of this ridiculous nonsense. 

This entire situation is crazy, and should not have happened. I want Wells Fargo to tell each bureau to fix those dates and report them as paid on time and remove the late payment status. This is unfair to me. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 4. Decrease my mortgage payment even after I started paying my home owners insurance and explained there have been no increased costs. 

Wells Fargo increased my mortgage from XXXX to XXXX because of " increased escrow costs '', when nothing increased. 

I canceled my {$1500.00} dollar a year home owners insurance that escrow paid for and pay for it out of pocket with an alternative insurer much cheaper. 
My homes taxes have not increased for the last 3 years. 

Nothing has changed with the property, yet the increase in costs has remained for over a year. They will not explain, nor fix the problem. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 5. In order for me to pay my bill on the Wells Fargo site, I must agree to arbitration. 

In order for you to pay your bill online, Wells Fargo forces you to agree to arbitration. A banner message states that to access the site, you must agree to terms including arbitration. I have not signed up at this site, and will not until I have it in writing that arbitration does not apply to me. I will not give up my rights. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 6. If Wells Fargo CAN NOT PROVIDE DECENT SERVICES, THEN PLEASE WORK WITH ANOTHER COMPANY TO REFINANCE my mortgage or move it to another company where it is cheaper and easier for me to make payments. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I JUST WANT an affordable! @ # $ % XXXX & XXXX mortgage. And a simple consistent way to pay the mortgage. And Wells Fargo makes everything difficult. 

I can't believe I have to write to the CFPB to help with a problems that should TAKE THIS COMPANY 30 MINUTES TO SOLVE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation