Consumer complaint received 2016-08-20
Company: PNC Bank N.A.
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This is in regards to the XXXX mortgage I had on my home. My original loan was thru another lending service, and their service was outstanding. It was when PNC BANK purchased my loan, that my nightmare of 4 years began. 

Starting 4 years ago, when the economy was down, I was also having a medical issue that was getting worse. I started having trouble making payments, thus ended up working with the 'loan mod ' department. In hopes of lowering my payment. As time went on, it got to the point where a couple of friends of mine allowed me to use their bank account to make the payment. A ONE TIME USAGE, and that was told to the PNC BANK rep. After struggling thru a few ore months as my health went down, I was unable to make a payment. A few months later, I have the XXXX friends ask me why I used their account again to make a payment without telling them. I told them, I made no such payment. Come to find out PNC BANK withdrew monies from each account WITHOUT ANY PERMISSION. When I called PNC BANK and told them they had no right, nor authorization to take money out of those accounts, I was told, and I quote, " So sue us. '' The XXXX account holders both went to their banks ( XXXX and XXXX XXXX ) and had the charges reversed. 

Moving on to the next phase, I submitted four ( 4 ) different times all the needed paperwork to get the mod. Only once, was I offered a 'solution. ' The solution was DOUBLE the loan amount. I asked the rep what he thought, he said it was not good. Thus we continued trying, all the while being threatened with foreclose. I offered many solutions, but ALWAYS told no. All the while, we wanted to combine the XXXX & XXXX, but PNC BANK, sitting in second position on a 'past due ' loan would not hear of it. PNC BANK kept dragging this out, all the while I am being charged fees and penalties on this high interest rate loan. My hand were tied until they finally pulled the trigger on foreclosure. It was at that time, I was able to combine both loans and be done with PNC BANK. 

After bringing the loan 'current ' and in the final stages of the new loan paperwork and funding, I received my new PNC BANK loan payment book. The first payment was due 2 days before the new loan was to close, so I withheld the payment. Come to find out funding was going to be a week later, I decided to make the payment to PNC BANK. Having no trust in them at all, I called the PNC BANK phone number on my loan book. I told them I wanted to XXXX a payment so I have official record of receipt. During this time, I received my statement, with NEW FEES & PENALTIES ( mind you, the loan was current ). I asked the PNC BANK rep, she had no idea why it was there. My XXXX payment was received and signed for XXXX XXXX ( well within my grace period ). PNC BANK then held on to my payment, then posted it the date after my 15 grace period had expired, XXXX XXXX. 

I knew these " late fees and penalties ' were bogus. I felt they were retaliating against me for filling a complaint with The Office of the Comptroller of the Currency. 

When PNC BANK was paid off, they indeed returned both of those 'so-called ' late payments and penalties. 

I have waited for the dust to settle before filling this complaint. I feel their total lack of ethics, morals, standard banking practices and what I feel, an illegal activity in raiding other people 's bank accounts WITHOUT PERMISSION needs to be looked into by the CFPB. 

PNC BANK, during my entire time with them ( NOT BY CHOICE ) was a nightmare that became reality. 

PNC BANK did everything, not to help, but to, as I feel, sabotage all my efforts to get the loan paid off and out of their control. During this entire process, all other bills attached to this address were current and in good standing, let alone the substantial equity in this property. 

The CFPB should take a long, hard look into their unethical business practice.

Company response to consumer: Closed with explanation