Consumer complaint received 2019-11-21
Company: I.C. System, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
This is actually a complaint which stems from another complaint I made against IC Systems directly to you. It involves a phone call made to them on XX/XX/XXXX of this year. In that phone call I attempted to have IC Systems forward me an itemization and contract on collections they were attempting to collect on behalf of XXXX XXXX Hospital. I was met with a lot of resistance and was outright lied to and demeaned by their rogue collector. The collector stated I could only obtain a contract and itemization of the charges directly through XXXX because IC systems didn't do that. I was in shock because they are obligated by the F.D.C.P.A. to do so. To prove my point, IC System did eventually give me what I asked for but they didn't do so until XX/XX/XXXX and XXXX which was 41 and 42 days after I requested them by phone and writing as well as week after I submitted my complaint to you. 

I was also told by the collector that " he knew I wasn't trying to pay this bill at all '' which was abusive insinuating that I don't pay my bills as well as demeaning my character. Furthermore, I was told by the collector that if I sent a dispute to his company that it would ultimately do nothing and that I should only send it to make me feel better. This was a clear and willful attempt to get me to give up my rights under the F.D.C.P.A. to dispute a debt and have it validated. It is also clearly a false and misleading representation and an unfair practice. 

When I submitted this complain on XX/XX/XXXX, I was expecting IC Systems to file a response to the complaint as is suggested by this website. Instead, what I receive is a paragraph saying IC system 's response was sent to me directly by mail because they couldn't verify who wrote this complaint! To make matters worse, they never did! It is true that I finally received an itemization and contract that I requested 41 and 42 days prior, but there was no letter of acknowledgment of my C.F.P.B. complaint. No letter from a compliance department, management, or any other department which addresses complaints. No letter or anything addressing my concerns with their collector and his rogue tactics and multiple willful violations of the F.D.C.P.A. NOTHING! I did get an opportunity to give feedback on the response through my previous complaint but I feel that is inadequate and will accomplish nothing in regards to my complaint of what IC Systems has done. I am filing this complaint because I want them to address my concerns about their multiple violations on that initial collections call on XX/XX/XXXX. They don't get to simply sidestep my complaint by saying they will send a response to me directly because they can't " confirm '' who wrote this complaint and never actually do it. I am submitting this complaint because IC systems has continued to this point in breaking the law and obviously treating me like I am unimportant or just somebody they can just ignore. If I get another half-baked response from them saying they will " send me a response directly because they can't confirm who filed this complaint '' and then never do so I will be forced to sue them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation