Consumer complaint received 2015-04-15
Company: JPMORGAN CHASE & CO.
State: MI
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
We have XXXX business accounts, XXXX XXXX XXXX, and XXXX through Chase Bank. 

On Monday, XXXX XXXX, we deposited a check issued by a local bank, XXXX XXXX. On the same day, there were XXXX checks posted on the XXXX XXXX XXXX account. All XXXX checked were returned and the account was charged for overdraft fee. Meanwhile, the XXXX check was credited after all the checks were returned and fee was charged. 

On Thursday, XXXX XXXX, 2014, I found that there is no transaction posting on Wednesday, XXXX XXXX. I called the local Chase branch office and they indicated that both the accounts are suspended and provided no further detail. 

I spoke with a representative named XXXX. He explained that both the Blue XXXX and XXXX XXXX Law Offices accounts are suspended and in the process of closing since Wednesday, XXXX XXXX. Meanwhile, all the transactions post on and after XXXX XXXX will be returned. XXXX was able to " reverse '' XXXX checks posted that day and returned, check # XXXX $ XXXX/check date XXXX/XXXX/14, check # XXXX/ $ XXXX/check date XXXX/XXXX/14, and XXXX ACH payment ( $ XXXX/transaction date XXXX/XXXX/14 ). The total amount was {$6700.00}. 

On XXXX XXXX XXXX account, there were XXXX transactions posting ( check # XXXX/ {$120.00}, check # XXXX/ {$990.00} ), XXXX deposits ( {$1000.00} and {$1400.00} ). All were returned but were able to repost to the account. 

On Friday, XXXX XXXX, 2014, I spoke to a representative named XXXX. XXXX was able to have XXXX deposit ( XXXX deposit {$720.00} ) and XXXX check ( check # XXXX/ $ XXXX/check date XXXX/XXXX/14 ) that were both returned initially to be reposted. 

On Saturday, XXXX XXXX, 2014, I spoke to a representative names XXXX. XXXX told me that he was able to have XXXX check ( check # XXXX/ $ XXXX/check date XXXX/XXXX/14 ) and XXXX ACH transaction ( {$250.00} ) that both were returned and repost on the XXXX XXXX account. 

On Monday, XXXX XXXX : I spoke to a representative named XXXX, she indicated no further assistance. She referred me to speak to another representative named XXXX. XXXX said that he would keep a notation on the account. Later that day, one of the payees called me that the check # XXXX/ {$1200.00} had been returned. This check was confirmed that had been returned but they were able to " repost '' and get paid on Friday, XXXX XXXX. The representative I spoke also indicate that the check # XXXX/ {$3200.00} and ACH {$250.00} were turned, which were contradicted with the response that I got from XXXX on Saturday, XXXX XXXX. This representative was able to contact " acceptance department '' and " hard post '' the XXXX transactions. 

Later in the evening after XXXX on Monday, XXXX XXXX : I received a written statement in the mail that there is " unusual activity '' on the account and " block the account '' " for your protection '' for both accounts. 

On Tuesday, XXXX XXXX : I spoke with representative named XXXX, she spoke with XXXX from " acceptance department '' and was able to " hard post '' check # XXXX/ $ XXXX/check date XXXX/XXXX/14 which was returned earlier on XXXX XXXX XXXX XXXX account. 

Before the account was suspended without notifying us on Wednesday, XXXX XXXX, the balance on Blue XXXX was {$15000.00} and {$1600.00} on XXXX XXXX XXXX XXXX cccount. From Wednesday, XXXX XXXX to Thursday, XXXX XXXX, we deposited total amount {$3100.00} to XXXX XXXX XXXX account, which makes total balance {$480000.00}. There was over {$20000.00} between both XXXX XXXX and XXXX XXXX XXXX XXXX. Chase " froze '' our accounts without any notice and holds over {$20000.00} fund and returned all the checks posting and deposits initially. It was also cause unbelievable hardship. We did not receive any written notice until five days ( XXXX XXXX, 2014 ) later and the damages had been done.

Company response to consumer: Closed with monetary relief