Consumer complaint received 2015-04-11
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Need assistance with modification. 
After months of trying on my own to get a loan modification, I had to seek assistance from a friend. Over a year later and after contacting Office of the Comptroller of Currency I received a loan modification from Chase with a trail period of three months XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, which would result in a permanent modification, if payments were made and I continue to meet all program eligibility requirements. To date, I have complied with terms of agreement. 
However, Chase has not honored All of the agreement, particularly the part of the agreement that states they would permanently forgive XXXX of the estimated amount of {$270000.00} each year on the anniversary date of my XXXX trail period payment, which was XX/XX/XXXX, for three years. The XXXX year which was XX/XX/XXXX and XXXX year XX/XX/XXXX my principal mortgage amount was reduced by XXXX. On XX/XX/XXXX I did not receive my principal reduction. I made many attempts to contact Chase regarding the principal reduction and my calls were unanswered and when I did make contact I was told the money was taken off my loan by XXXX CSR and another CSR told me it was n't done, yet. To date no principal reduction has been made for XX/XX/XXXX, as agreed. 
I want Chase to honor my modification agreement. By reducing the principal balance on this mortgage I do n't believe I would owe as much as Chase claims I owe. I have never owed over three hundred thousand dollars on this property as claimed by Chase. I bought house in XX/XX/XXXX for {$59000.00}. And have since been victim of predatory lending. I have paid for this house more than once, I want what is right. I want to know what the fees for the modification were if Chase believes I owe a balance after the reduction of principal balance. And I would like for that last principal reduction that was due XX/XX/XXXX to be applied. 
Additionally, due to my continue hardship I have requested another modification in hopes of reducing the outrageous interest rate 9.75 % I 've been paying, I was offered a payment plan to bring my loan current, I did not accept it as I was seeking a lower interest rate. 
I was able to bring my loan current, I was two months behind. I bought my mortgage current and have since requested a modification for the XXXX time. All documents were sent via fax to Chase and received on XX/XX/XXXX. Since this date, I have not been offered assistance. I have received at least XXXX more packets of the same documents to send again, even though Chase sent letter stating they received the documents from me. This is why I had to get third party assistance with my XXXX modification in XX/XX/XXXX. I am hoping through these communications I will not be subjected to the runaround, and will receive assistance in a timely manner. 
In closing I am seeking assistance with : XX/XX/XXXX principal reduction for modification agreement letter dated XX/XX/XXXX. And modification request sent XX/XX/XXXX.

Company response to consumer: Closed with explanation