Consumer complaint received 2023-05-28
Company: NAVY FEDERAL CREDIT UNION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to bring to your attention a matter of significant concern regarding the reporting practices of Navy Federal Credit Union ( hereinafter referred to as " Navy Federal '' ) and the consumer reporting agencies involved in handling my credit information. Despite my repeated attempts to address the inaccuracies in my credit report, Navy Federal and the bureaus have failed to comply with the provisions outlined under the Fair Credit Reporting Act ( FCRA ). Therefore, I am seeking your assistance in rectifying this matter and ensuring proper adherence to the law. 
Under the 15 U.S. Code 1681i of the FCRA, it is clearly stated that the responsibilities of furnishers of information to consumer reporting agencies include conducting a reasonable reinvestigation in response to a consumer 's dispute. I have disputed the accuracy and completeness of the information related to my Navy Federal accounts on numerous occasions, specifically account numbers XXXX XXXX XXXX XXXX 
Despite my repeated attempts to resolve these discrepancies, Navy Federal and the consumer reporting agencies have failed to rectify the inaccuracies in a timely manner, as mandated by the FCRA. This erroneous reporting has had a detrimental impact on my ability to access credit and provide for my family 's needs. 
Enclosed with this letter, you will find a XXXX XXXX compliance letter detailing the specific discrepancies and errors present in my credit report related to the aforementioned Navy Federal accounts. These discrepancies not only compromise the accuracy of my credit profile but also violate my rights as a consumer under the FCRA. 
I kindly request that the Consumer Financial Protection Bureau thoroughly investigate this matter and take appropriate action to ensure compliance with the FCRA by Navy Federal and the consumer reporting agencies involved. Specifically, I urge you to enforce the provisions of the FCRA that require the prompt and accurate investigation and correction of disputed information. 
In light of the aforementioned issues, I request that the following actions be taken : Conduct a thorough investigation into the inaccurate reporting of my Navy Federal accounts and the subsequent failure to comply with my disputes.

Ensure that Navy Federal and the consumer reporting agencies fulfill their obligations under the FCRA by promptly and accurately updating my credit report to reflect the correct information. 
Provide me with a written response detailing the results of the investigation and the actions taken to rectify the inaccuracies in my credit report. 
I believe that by addressing these concerns and holding Navy Federal and the consumer reporting agencies accountable for their non-compliance, we can help ensure fair and accurate credit reporting practices. 
Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take the necessary steps to protect my rights as a consumer and enforce the provisions of the FCRA. Please feel free to contact me if any further information or documentation is required to support my complaint. 
I look forward to a prompt resolution of this matter. 
Best Regards, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation