Consumer complaint received 2019-10-18
Company: JPMORGAN CHASE & CO.
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have lived at XXXX XXXX XXXX XXXX, XXXX XXXX since XX/XX/XXXX a cooperative cooperation that I purchased from XXXX XXXX XXXX XXXX XXXX. My original mortgage was with XXXX, and later on JP Morgan Chase Bank, XXXX. purchased the mortgage from XXXX. In XX/XX/XXXX I refinanced the mortgage to take advantage of the favourable rate at that time, and took some additional equity out to pay off my credit card bills and use what was left over to enhance my apartment. In XX/XX/XXXX, during the finical crisis my employment at XXXX for 13 years was terminated. During that time, I collected sum unemployment insurance, I believe it was around 6 weeks of unemployment insurance and eventually landed a long term XXXX Job at XXXX XXXX XXXX. On and off again I continued to consult at XXXX XXXX XXXX., and eventually applied for a full time position. I have been working at XXXX XXXX XXXX since XX/XX/XXXX, 9 years as full time employee. 
During the 15+ years, I have always paid my mortgage on time, and in some months have made prepayments. I have never been irresponsible about paying my mortgage, and in the last few years do not carry credit card debt. I pay my bills, I am a reasonable person. Over the years I have made mistakes, and forgot to pay a bill, but never the mortgage. 

I am a very passionate person. I care about my family, my friends, my neighbours, but what sets me aside from most people is my generosity and willingness to lend a helping hand. I put my need and wants second to everyone else, that is just the way I built, and I ask for nothing in return. After living at XXXX XXXX XXXX XXXX for a few years, I started to notice issues in the buildings. The management company and the board seem to take a laissez faire attitude towards running the building. They were snarky, condensing and just outright rude at times. 

As nothing was getting done correctly, or done at all, and the Board and management company was ignoring me I was growing more and more concerned. I wanted to protect my interest in the property, was I living and well run building, where we safe? I started seeking help from various governmental or regulatory authorities in XXXX  to get help to understand about property management, and how the regulations in NY. That eventually led me to the Department of Buildings in XXXX XXXX XXXX. I have to say, a very helpful, friendly and professional organization. Eventually I started filing complaints with them, it seem to me that was the only way the Board was going to get motivated to repair the property. They would send an inspector in, and give the building a time period for resolution. 

Of course that did not go over well, and the Board was getting very angry with me. In turn, I was getting very angry with them, and to date emotions are running high.

Eventually the board targeted me, and started their retaliation. In XX/XX/XXXX I started to get threat from the co-op attorney lawyers. Most of what they were telling me where baseless outrageous exaggeration, this lead them to sending a letter to my mortgage company stating they were going to terminated my proprietary lease. 

JPMorgan Chase Bank, N.A. is now claiming based on that letter and some other conversations with the co-ops attorney I am in default on my loan, specifically the possible cancellation of my proprietary lease. 

The Loan Security Agreement does not specially address proprietary lease issues, and after speaking with a representative at JP Morgan Chase Bank, N.A. there has been no resolution. I have been waiting for a return call from the representative or an e-mail, but have not heard from them. JP Morgan Chase Bank, N.A. is accelerating my loan for full payment based on one letter. As I am unable to pay the full mortgage, that will eventually lead to foreclosure. Again, I am still current with my payments and still continue to pay what I owe every month. 

The spirit of the Loan Security Agreement is my ability to pay, and as I am current, I believe they are improperly applying the rules of the agreement. Based on what I have read about JPMorgan Chase Bank, N.A. they have a staggering amount of regulatory violations, and believe what they are doing to me is not correct. 

I do not sleep at night anymore, and it is hard for me to go home and face the co-op I may lose because of this situation. I have problem concentrating at work, and constantly depressed. A few day ago I was not paying attention when I crossed XXXX XXXX, and almost got hit by a delivery truck. 

JPMorgan Chase Bank, N.A. is not offering any resolution, solution. The person that is handing this at the bank, it is my perception she has less than a years experience, constantly repeats the same thing over and over, and unable to answer even the most basic of question. I dont know how much longer I can handle this stress, I have XXXX. Embarrassingly enough, I started crying at my desk one day. This will lead to only one thing, I will lose my home.

Can anyone help me? It a huge bank, and I am one person. It amazing that they can do this, it is amazing that they can take advantage this way, after taking billions in bailout money. I dont know how they can do this, I am not past due on my payments, and I have never been past due. 

JPMorgan Chase Bank, N.A. should not be accelerating my mortgage to full payment, I pay on time, and the collateral for the mortgage is still in place. Of course, I will continue to pay as I are always done at the end of the month.

Company response to consumer: Closed with explanation