Consumer complaint received 2016-02-14
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NJ
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I have had my original company HFC promise a drop in my interest rate after 6 months of paying on time, this was the beginning of the loan which was to also include the taxes with the payment. When we originally did this loan it was all done by phone. No eye to eye until signing of paperwork. After arguing at closing in HFC office we were told to sign an ammendment sheet that was blank in front of the company rep. They would ammend the contract because we were refusing to go through with the papers that day. Signed a sheet with a few lines only for a signature on them and the date. Nothing was ever done with these papers because within 3 weeks of signing all the paperwork all the HFC offices closed and we were never told at paperwork time that they were that bad off to be closing all offices. They did cut checks that took forever to get where they were going too, this was a HELOC Loan and I only now had a phone number to call. Well years have passed and we are now behind because of my illness and my husband still works and we wanted something like a modification to help. Told that all modifications are only temporary and not willing to work with us. I have supplied through faxes alol the info they have asked for. I wonder where all that info of mine is because they are constantly changing people and company names and the left hand has no idea what the right is doing. EVER. I am now in foreclosure with them but have been aprehensive to talk to them from all the past renaging on previous deals. They have refused to start accepting payments from me from last year in XX/XX/XXXX because back amounts were n't payed. I asked them if is n't it better I pay something that is better than nothing? The girl told me because I took help from HUD and their MAP program that helped me catch up, there was nothing I could do. So all the paperwork I supplied them, paystubs, tax returns are where I asked? Someone must have them. no one can tell me that. I have had nothing but empty promises from them and will not move forward till I have an attorney deal with them. But all the complaints listed on this website sound like mine. What can we do as a group to sue these people or make them work with us? Is this legal for them to be able to steal homes? Please help because My time is running out. I am able to pay but told the last specialist that the other customer service people are quite mouthy and she told me thats too bad. I said I was going to record their responses and they immediately hung up. Now an attorney told me just to record them anyway. I guess I will have to do this. President Obama has helped people with other housing issues but HFC goes unchecked. Please I need some help here. How about people that are in actual need get some help? These seem to be all the same stories about this company. Now its HSBC who argues about my terms of my loan at every chance. I do not want to supply them with original copies like the housing XXXX wants me to because if my loan has been passed around should n't they have the original somewhere? And these are all high rate loans. 7 3/4 %. Bad .... I believe HSBC is the XXXX servicer of this loan but they have used this against me. Was HFC originally. Then Beneficial Finance. Then it was sold for a very short time to XXXX. I have the letter that says they are the new company and we had a new loan number. Then come to find out 2 months later it was HSBC who is guessing at my rate and if it 's fixed or adjustable. The last conversation with them was a lady telling me that my loan was adjustable and at 9 %. Which neither is correct. I told them to get their info right but they filed foreclosure papers against me. I have a mediation to go to to try to negotiate which I heard they do not do.

Company response to consumer: Closed with explanation