Consumer complaint received 2022-03-22
Company: DISCOVER BANK
State: NV
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Can't temporarily delay making payments

Complaint:
To whom it may concern for the immediate assistance and resolution Discover student loan bank reported negative information about my daughter XXXX XXXX 's credit bureau and her co-signer XXXX XXXX. 
Our credit score fell 100-120 points overnight. 

She is in the process of moving, and now we have no way of getting her housing means and rental with both, our scores fell this low. Because of the work situation and unemployment in New York, she needs to make this move to a different state than we already planned and begin the process. This is when we found out Discover student loan bank damaged our credit scores during the application for new housing when it got denied. The consequence of the Discover bank 's negative reporting makes this move now impossible. No landlord or building corp will qualify her tenancy with a XXXX XXXX XXXX and mine XXXX. 

My daughter 's student loans requested to be deferred because she is continuing her education. It was honored by all banks but Discover. Because of her continuing education, we didn't expect any billing from any bank as it was reported with XXXX. We had no communication with the Discover bank all these years up until now when we called them. We also did not know that Discover acquired our original loan from XXXX all these years. 

My daughter called withing her deferment time in early XXXX for forbiddance. They said they would do it. However, the next thing we know, they never applied it on time and let the account go negative without our knowledge due to no communication from this bank. 

Per Discover student loan supervisor 's confirmation, he acknowledges that hard mail has status undelivered for years since XXXX. 

How is it for five ( 5 ) years this bank never tried to contact the signer or co-signer when I have an excellent standing valid Discover credit card with you with them, and my address is frequently used for all the communication with Discover? 

Because of this, we had no idea knowing that payments were due. 
The Discover shouldn't report if it's not over 60 days. If the signer fails her payment, they should immediately inform the co-signer before negative reporting. 
It is their responsibility to let me co-signer know when the payment goes past due. 

I called today and spoke to their supervisor. He was supposed to make a claim with their department to look into it. However, the way he approached this conversation rudely and hung up at the end I do not have trust that he will do the right thing. They're proven to be dysfunctional customer service damaged my daughter 's and mine financial credentials and well-being. I have no idea what we will do now with her new job and living situation. 

We never opened originated a loan with Discover bank. I have no idea how it got from the XXXX loan to Discover. They kept my daughter and I in the dark all these years without disclosing any info about this loan that has more than doubled in 8 years. We did not know that this loan was acquired our loan all these years until XXXX. 

Please resolve this issue as soon as possible my daughter 's lease ends in one month, and she can end up without a place when both of our credit scores are entirely damaged. 

The correct online address account has been updated since the last time we called back in XX/XX/XXXX bank failed to update the address on their end. Customer service doesn't notate accounts when a customer calls and forgets promises. 

I have attached supporting screenshots.

Company response to consumer: Closed with explanation