Consumer complaint received 2015-04-22
Company: CITIBANK, N.A.
State: OH
Product: Credit card
Issue: Billing disputes

Complaint:
RE : CITI CARDS, ACCT # ****************Dear XXXX : The following is my response to your letter ( EX. XXXX ) dated XXXX XXXX, XX/XX/2015 and received on XXXX XXXX, XX/XX/2015 The credits referenced in your letter are not for the refund of the returned mattress and box spring. 
The {$85.00}, XXXX and {$0.00} refunds are for the jewelry armoire that was ordered on line XXXX/XXXXXX/XX/2015, at the Sears store, XXXX XXXX for {$85.00} ( EX. XXXX ). This item never arrived at the XXXX Mall store for me to pick up. Since I had placed this order online at the XXXX Mall store, the store manager told me to come into the store to select a jewelry armoire, which I did on XXXX/XXXXXX/XX/2015. The XXXX was what the clerk used to make an exchange for the jewelry armoire that had already paid for but did not receive. The XXXX was the additional discount applied from a store coupon and your billing statement reflects the {$65.00} that I paid for the jewelry armoire ( EX.XXXX ). On XXXX/XXXXXX/XX/2015, Sears credited my Citicard account for XXXX as reflected on my statement ( EX. XXXX ). 

The original amount of the purchase for the mattress and box spring was {$770.00}. The other amounts of {$18.00} and {$88.00} credits are for the partial cost and return of the box spring which totals {$100.00}. Sears is to refund me {$660.00}, which is what I initially requested when I opened this dispute. The agent who opened the dispute told me he could not put that amount in at the time and stated that he had to put the entire amount of the original transaction. The calculation is as follows:XXXX MATTRESS AND BOX SPRING AFTER DISCOUNT ON ORIGINAL PURCHASE-XXXX Refund receivedXXXX Refund XXXX Balance Due I also have an open complaint with the Sear XXXX XXXX XXXX XXXX XXXX XXXX My XXXX XXXX is XXXX. 

Lastly, I called Citicard on XXXX/XXXX/XX/XX/2015 to find out what I needed to pay to avoid finance charges for this current statement and I was told to pay {$960.00}. Unfortunately, at that time, I did not know that you had already reversed the disputed {$680.00} amount without notifying me of the reversal and the agent was including that amount in the {$960.00} quote. I activated an online payment for the {$960.00} amount and after receiving your letter today, I realized that the {$680.00} was included in the payment. Since I just received your letter today and was not given the opportunity to provide you with this information ( because I thought Sears would in good faith take care of this matter as stated during our last conversations and their responses through numerous emails ) please cancel the {$960.00} payment or promptly refunded me the over payment. 

Again, please credit my account for disputed {$660.00} for the returned mattress and box spring to Sears. And promptly refund me for the XXXX overpayment to my Citicard account. 
Sincerely your customerXXXX XXXXSeveral other times, Sears attempted to deliver and replace the mattress on the last occasion, the mattress was stained with what appeared to be XXXX or other liquid. I refused the mattress and returned the original purchase. I have since tried to get my refund of {$660.00} and Sears continues to give me the run around stating that they have refunded me. I did a dispute with my credit card account who has since reversed the dispute and changed me for the mattress without any proof from Sears that they have refunded me my money for returned merchandise. I have an open complaint with Sears XXXX XXXX # XXXX but they have also given me the run around. Please helpXXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief