Consumer complaint received 2017-01-31
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
***NEW EVIDENCE**** NATIONSTAR CONTINUES TO BE A CRIME WAVE DISGUISED AS A LEGITIMATE COMPANY. 

***DOCUMENTED CRIMINAL ACTS IN THE PAST 12 MONTHS INCLUDES*** : FAILURE TO MAIL MONTHLY STATEMENTS, EXTORTION, EMBEZZLEMENT, COLLECTING ADDITIONAL PRINCIPAL WITHOUT CREDIT, ILLEGAL ATTORNEY FEES, ILLEGAL INSPECTION FEES, MORE A RANDOM ILLEGAL FEE OF {$500.00} WAS ADDED TO XXXX 2016 WITH NO EXPLANATION TO TRIGGER THE CFPB PROCESS AS JUST ONE EXAMPLE. 
NATIONSTAR HAS LIED TO THE CFPB AND THEY HAVE ALSO IMPLEMENTED A VISIBLE, CRIMINAL COVER-UP AS THEY ATTEMPT TO STEAMROLL VICTIMS AND STEAL HOMES ILLEGALLY FROM OWNERS WHILE SIMULTANEOUSLY COMMITTING INSURANCE FRAUD, CONSUMER FRAUD, AND SECURITIES AND EXCHANGE FRAUD WHEN YOU INCLUDE THE MASTERMINDS OF THE CRIME WAVE, XXXX XXXX, XXXX XXXX AND XXXX. 

IN WOULD LIKE TO THANK NATIONSTAR FOR MAILING THESE RECORDS OF THEIR CRIMINAL ACTIVITY WHICH ADDS ADDITIONAL FEDERAL CRIMES TO PROSECUTE, I ALSO WANT TO REMIND EVERYONE THAT THEY FAILED TO MAIL MONTHLY STATEMENTS FOR MOST OF 2016 AS THEY TRIED TO USE THEIR ILLEGAL TACTICS AND ILLEGAL ACCOUNTING IN A SYSTEMATIC, PROGRAMMED FRAUD. 

I SPOKE WITH A CONTRACTOR FOR NATIONSTAR MORTGAGE AND WAS ALSO ABLE TO CONFIRM WITH XXXX ( A COMPANY THAT WORKS WITH NATIONSTAR AND ALSO SERVICES LOANS ) THAT SYTEMATIC, COMPUTER PRE PROGRAMMED COMPUTER FRAUD IS WIDESPREAD AND COMMON, NOT AN EXCEPTION. IT IS ALSO AN ISSUE THE CFPB IS ACTIVELY INVESTIGATING BECAUSE I WAS TOLD ABOUT IT FROM PARTIES COMMITTING THE CRIMINAL ACTS WHILE CLAIMING THEY ARE " INADVERTENT ERRORS ''. 

ATTACHED IS THE MOST RECENT STATEMENT FROM NATIONSTAR/XXXX AND XXXX XXXX. YOU WILL SEE THAT THEY MANUALLY TRIED TO CORRECT THE FRAUD ... BUT THE COMPUTER OVERODE IT AND REINSTALLED THE ILLEGAL FEES THEY REMOVED IN AN EFFORT TO COMPLY. {$26.00} A MONTH IS THE LATE FEE ... YET WE HAVE TWO MONTHS IN HOUSE PAYMENTS ADDED ONTO ONE MONTHLY STATEMENT AS RECENT ACTIVITY ... {$1800.00} ( XXXX XXXX XXXX XXXX DOLLARS ). 

I ALSO WANT TO POINT OUT THAT NATIONSTAR IS USING SELECTIVE DISCRETION ON OWNERSHIP OF THE LOANS. WHEN LEGAL QUESTIONS COME UP THEY START WITH THE STANDARD OPERATING PROCEDURE IN THIS CORRUPT SCUMBAG INDUSTRY, " WE HAVE NO RECORD OF THE PRIOR SERVICE '' ... PROGRESSED ONTO " THEY SAID NO ERRORS '' ... BUT MOVED ONTO ANSWERING THE CFPB COMPLAINTS AGAINST XXXX MORTGAGE AND XXXX BECAUSE THEY KNOW, LEGALLY, THEY OWN THE LOAN AND ALL THE ACTIONS ASSOCIATED WITH IT, PROFIT OR LIABILITY, ARE THEIRS TO OWN. 
THIS CRIMINAL NETWORK HAS NO CUSTOMER SERVICE FEATURE. THAT IS ALL 100 % FRAUD. 

***LOAN MODIFICATION FRAUD*** WHEN WE APPLIED FOR LOAN MODIFICATION ... THE DENIAL LETTER CAME OUT BEFORE THE " WE WILL REVIEW FOR NEXT 30 DAYS LETTER ''. I WILL PROVIDE COPIES UPON REQUEST, THEY ARE FILED AWAY IN PREPARATION OF A LAWSUIT AND OTHER ACTIONS IF REQUIRED DUE TO CONTINUED NON-COMPLIANCE. 
EXTORTION, EMBEZZLEMENT, MISREPRESENTATION, CRIMINAL FRAUD, INTENTIONALLY AND CRIMINALLY DEFRAUDING THE U.S. GOVERNMENT AND VARIOUS INSURANCE INSTRUMENTS, ILLEGAL FORECLOSURE, FAILURE TO COMPLY REGULATIONS AND LAW, MORE, HAVE ALL BEEN DOCUMENTED REPEATEDLY BY NATIONSTAR AND ENDORSED AND EMBRACED BY FORTRESS INVESTMENTS. 
THERE IS NO PROFIT IN LOAN SERVICING. THE INCOME COMES FROM CRIME. THE CRIME IS COMMITTED USING DECEPTION. 

IF NATIONSTAR IS REALLY THIS INEPT ... WE CAN EXPLAIN AGAIN. 
LOAN ORIGINATION FRAUD ... ILLEGAL ESCROW FRAUD ... ILLEGAL INSURANCE FRAUD .... ILLEGAL CONSUMER FRAUD .... ILLEGAL INTENTONALLY DEFRAUDING A XXXX XXXX XXXX XXXX ... PRISON TIME FAILURE TO PROPERLY ACCOUNT FOR ALL FUNDS AT ALL TIMES ... ILLEGAL ADDING RANDOM ILLEGAL FEES .... ILLEGAL BLAMING A COMPUTER THATS CAPABLE OF STEALING BILLIONS IN SECONDS???? 
STILL YOUR PROBLEM ... YOU OWN IT ... YOU PROGRAMMED IT ... PAY YOUR LOSSES FROM YOUR PROFITS. IT 'S THE LAW IN BUSINESS AND BANKING.

Company response to consumer: Closed with explanation