Consumer complaint received 2016-07-15
Company: Cornerstone Home Mortgage
State: VA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
To Whom It May Concern, I am writing this complaint on XXXX XXXX XXXX the Vice president of Cornerstone home mortgage and Consumer Financial Agency because he is n't professional, and is n't pleasant with his clients. I started working with XXXX XXXX in XXXX 2016, when he told me he can help me purchase a house and promise me that I will be in my new house by XXXX 2016. XXXX XXXX inform me that I had a foreclosure on my credit and he have a credit repair person who can help me clear it off me credit, so I wrote a check per his request to Consumer Financial Agency, his business. He assigned XXXX XXXX XXXX me as my realtor then without me knowing XXXX XXXX XXXX was assign to be my realtor. XXXX XXXX work so hard in helping me to find the perfect home for me and my XXXX kids and a grandbaby on the way. I placed a bid on one of the home that XXXX XXXX showed me. XXXX XXXX asked for the approval letter at that time but he never act on it. I was schedule to look at a house on XXXX XXXX, 2016 as I pull up behind XXXX XXXX I received a called from XXXX XXXX. I was on my car XXXX when XXXX XXXX called me, XXXX XXXX was able to hear the conversation. He asked me if XXXX XXXX had me sign a broker-buyer agreement. I asked why and why was n't it mentioned before. XXXX XXXX told me not to sign the agreement because he could n't assign me another realtor if I do and I have to work with her for six month if I sign the agreement. Then he started bad mouthing XXXX XXXX saying that she did n't have no Credentials to service me and will not give his processor the access that she use, at this point I became frustrated, upset and disappointed with XXXX XXXX, I found that was very unprofessional of him. I never answer that question because I was confused on why he was asking that question at that particular time because he recommended XXXX XXXX and I never had a problem with XXXX XXXX. As time went by I did n't hear anything from XXXX XXXX, I called him on numerous occasions and he would n't answer my calls or return my call. I was informed by XXXX XXXX that my paperwork was on hold. So I called the office phone on XXXX XXXX, 2016 and spoke to his processor and asked her about my paperwork. She said she would give me a call on XXXX XXXX, 2016 I said ok. Later that day about an hour in a half XXXX XXXX XXXX to call me in reference to my call earlier. I asked about my paperwork and where are we in the process. He informed me that at this time he no longer had a relationship with XXXX XXXX who is the credit repair and it 's not his fault that I did n't sign a contract with XXXX XXXX although he was the one who took my money. XXXX XXXX did n't give me a contract nor did he mention anything about a contract. Before we got off the phone XXXX XXXX told me I was no longer his client. That really made me mad, because I paid for a service to him that was n't completed and now I have to start all over with another lender. 

My issues : Unprofessionalism of XXXX XXXX, he took my money and did n't provide me with the service I paid for and now I feel like I was scam. 
Can you please help me resolve this issue and help me get my money back.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with non-monetary relief