Consumer complaint received 2015-06-30
Company: SELECT PORTFOLIO SERVICING, INC.
State: IL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
In XXXX of XXXX, I started a modification of my current loan which was an arm, and no escrows. My rate was 5.9 %. After many faxes back and forth, I finallyreceived a trial modification with a payment of approximately XXXX per mo. 
I called and asked why was the payment so high and I was told that an escrowaccount had to be established. I made it very clear that if that was going to bemy permanent payment, I could not accept this modification. At that time whichwas XXXX of XXXX, the taxes for my county XXXX were due on XXXX so Iassumed that made sense. I was also told that my payment would be lowered aferafter the 3 months because I qualified for a principal reduction. After my 3 trialpayments were made, I called and asked if my taxes had been paid because I hadhad the bill and I was going to pay them. I was told that my taxes were paid XXXX. With that being said, I took money out of my savings and paid offsome credit card debt. After that, I receive a final modification with a payment ofof XXXX per month and NO principal reduction. I cancelled that modification andand started the entire process over again on XXXX/XXXX/XXXX. I then received aletter from my lender that the property taxes were not paid for the 2nd half XXXX installment and the amount that had to be paid included penalties andinterest. I looked up on the counties website and found out that my taxes werenot paid as promised in XXXX, but were paid in XXXX. This balance wasadded to my principal balance and payment was also increased. At that time Ispoke to a XXXX XXXX who was a CSR with my lender. Istarted a new modification, I had to refax everything a minimum of 4 to 5 timesand also had to tell them how to calculate the modification and how tomy income. I finally received the affordable modification in XXXX, which isattached. Every time I called to check on status of this one, I was never toldthe same information regarding why it was taking so long. After I threatenedthem with going to the CFBP, I finally received my modification in XXXX. 
on XXXX/XXXX/XXXX, I phoned in my 3 trial modification payments for XXXX, XXXX and XXXX, so they would all be on time so I could get the finalmodification that I waited for over a year. I did receive the final modificationwhich needed to be signed and dated by me. I signed them and sent themback, but forgot to date them. This was sent back to me a I quickly resolvedissue and overnighted this to the lender and received the signed and stampedcopy back on XXXX/XXXX/XXXX. After the 3 trial payments, I would phone in all mypayments so I would get a confirmation # from a person. In XXXX I startedreceiving letters and phone calls regarding missed payments which I knewwere never missed. Once again, I would call and get a different story becauseno one knew which one was missing. XXXX XXXX wanted this resolved prior XXXX. I continued to received phone callswhile I was XXXX wanting to collect past due payments. No onemarked my account that I was disputing these payments. when I returnedfrom a XXXX stay, I called and found out it was the XXXX paymentmissing. I did not need this added XXXX which wasexplained to them on XXXX/XXXX/XXXX. I believe that if I missed this payment, I wouldnot have received the final modification.???? I am attaching all of their nastyletters and also proof of the payments for your review. I also sent proof of thispayment to the lender. I hope you will be able to see some of the stress thatI have gone through in the last 3 months and be able to help me out. I alsoappreciate the time you are taking to review this and be able to help me out. 
so very much appreciated.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation