Consumer complaint received 2022-06-15
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have title of my families home and have been in charge of the mortgage for over 15 years I received one of the first modifications many years ago. The loan is originally under my grandmothers name with me deemed successor of interest of the loan. 
I have title of my families home and have been in charge of the mortgage for over 15 years I received one of the first modifications many years ago. The loan is originally under my grandmothers name with me deemed successor of interest of the loan. 

My home is currently listed publicly in foreclosure, last year I applied and was approved for a loan modification in which I completed all my trial payments in XX/XX/XXXX the loan company then said I needed to assume the loan since for all these years Ive been listed the successor of interest in my home loan. 

Upon submitting the documents for the assumption I was denied for the assumption due to the fact that the homeowners insurance which is paid through the mortgage would not update the policy to have my name on it because the mortgage company wouldnt list me on the mortgage until the insurance company listed me on the insurance. 

My relationship manager with the mortgage company told me this would only take a matter of days and be an easy fix in an email with the mortgage company Ive now been told my assumptions been denied I did re-submit the assumption they stated that will take a additional 60 days and then they stated that my modification has been denied. 

I was not expecting this. 

Modification finalized payment is truthfully above level of affordability so now I would like to seek my options and see if I could be approved for a refinance to achieve the lowest monthly payment possible. 

Due to the modification I did file bankruptcy, XXXX XXXX, and that was finalized in XXXX. 

Notes - Successor of Interest of the home loan - Granted from XXXX years ago - Modification Application- Approved- XX/XX/XXXX Modification Trail Payments- Completed XX/XX/XXXX Succesor of Interest - Re confirmed by mortgage company - XX/XX/XXXX Insurance Policy - Renewal from mortgage company - Incorrect policy holder - XXXX Assumption Packet - XX/XX/XXXX Succesor of Interest -Re confirmation letter by mortgage company - XX/XX/XXXX XX/XX/XXXX XXXX updates to application for assistance- Two Unspecified email received stating updates to application for assistance. When calling in regards to this message received no updates where giving Modification Application - Resubmitted by mortgage company - XX/XX/XXXX Relationship Manager- Appointments made with Relationship Manager - Upcoming Appointment - XX/XX/XXXX - XXXX pm - XXXX pm Past Appointments - Recent XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Phone Calls made - Recent XX/XX/XXXX - Research submitted to reach department- on XX/XX/XXXX Modification Application - No Updates Assumption Application - No Updates Please read - Outcome - I believe the best outcome would be - My assumption to be completed so my home loan is fully finalized under my name, my modification to be approved and finalized since Ive already completed my trial payments from XXXX XXXX and XX/XX/XXXX. My home loan term length 30 years including property insurance My monthly mortgage payment to be under {$2500.00} monthly in my interest rate to be a fair market interest rate Thank you

Company response to consumer: Closed with explanation