Consumer complaint received 2016-01-15
Company: CITIBANK, N.A.
State: NY
Product: Credit card
Issue: Billing statement

Complaint:
Dear representatives of The Consumer Financial Protection Bureau, I hope you are doing well in The State of Iowa and you have a great New Year XXXX. 

I 'm writing to you because I would like to get your cooperation. I 'm experiencing some serious difficulties with the Financial Institution " Citibank '' and their credit card Best Buy Rewards Master Card. The number of this credit card is XXXX. 

. First of all, I called them on XXXX XXXX, XXXX to ask for a copy of my XXXX XXXX statement when I took a taxi to the airport XXXX. During that time I was working in a XXXX conference for almost two days ( One day getting there, one overnight stay and the day of the conference ) and I took a taxi because my client did the flight reservation in the early afternoon, the same day of the conference and I could n't come back by bus and by City light rail to The XXXX XXXX Airport because I could have missed my flight. 

Unfortunately, the taxi driver gave me a receipt where you ca n't even read the name of the XXXX XXXX XXXX Company. I need that copy of the credit card statement to show my client who is located in the state XXXX what taxi company it was. They need those receipts for reimbursement. Citibank keeps telling me for 18 days that they have mailed me the copy of the statement but I 'm not receiving anything at all. I have the feeling that they have not mailed me the credit card statement that I requested or they mailed it really late, they are not honest to me. 

They are not understandable or they do n't have any consideration that I need to mail the receipts of my expenses to the state of XXXX on-time. I have the envelope ready sitting over my desk for around 12 days already ; I just need the photocopy of that credit card statement of XXXX XXXX so I can send all the documents together to XXXX XXXX XXXX. They do n't want to understand that I need this copy of my credit card statement urgently. My translation company needs this for the reimbursement of my transportation expenses and for the declarations of their business expenses in their company income tax. 
Every time I call them, they just answer me with more and more excuses. I 'm sure the envelope does n't take 16 days to get from the state of XXXX XXXX. I gave them different options so that we could resolve this matter sooner. I proposed them to send it to me by faster mail and I would have paid for the postage myself but they refused to do this. USPS Priority Mail is just around {$5.00} Dollars. 

I even offered them to mail the envelope with the copy of my credit card statement of one year ago to my client directly XXXX but with the condition that they should have crossed out my credit card number, but they refused to do this as well and they do n't seem to understand how urgent this is. They are just answering me with excuses every time I call them to ask them why I have n't received the copy of that credit card statement. In addition to this the envelope that I need to send XXXX may take another 5 days to XXXX XXXX XXXX. This credit company is delaying me so I can get this to my client faster and I 'm a very good customer of theirs. 
All done concerning this matter will be greatly appreciated. 
Respectfully yours, XXXX XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation