Consumer complaint received 2016-07-11
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
***THESE ARE NEW CRIMES EXCLUSIVELY BY NSTIONSTAR FROM XXXX XXXX TO THE PRESENT**** We have all heard the horror stories from the homeowners and the XX/XX/XXXX housing crash. Things like " they wo n't let me pay '', " they are still working with me, I just talked to them today '' ( even though I am at their house to sell it with them in it ... they have no clue ), and the most consistent in EVERY case ... " my payment went crazy and I just could n't afford it anymore '' Attached are XXXX loans experiencing the same exact thing ... no payment for XXXX and XXXX, XXXX ... both monthly payments are nearly identical. 




Bank # 1..XXXX ... is an honest bank. The payment has always been consistent and the service has always been excellent. We have XXXX attached notices from them politely reminding the homeowner that they have 30 days to make the past due payments or they " may be forced to accelerate the loan ''. They also send the required monthly statements every month, they provide the required service member disclosures, and you can see attached HUD disclosure, because they are honest and they do not want the home. They are a legitimate business, not a racketeering scam. 

Bank # 2 ... Nationstar ... is a monopoly and a criminal organization that never should have been allowed to form. These predators have crawled from the slime that created the XX/XX/XXXX housing crash and laws are n't even a consideration for them. The homeowner was given aaudulent statement in XXXX XXXX of almot {$1400.00}. The payment was changed, verbally, to {$990.00} but we do n't know for sure because they WILL NOT mail a monthly statement and they have n't in XX/XX/XXXX. We have paid thousands of doillars but have been given no receipt. When I asked XXXX XXXX, Customer Relations Manager, about our statrements, he sadi ... and I quote ... : '' check spam : ''. 

The customer service at Nationstar is a fraud. They do n't answer the phone, return phone calls or emails. 

They are focused on defrauding the US Government and it is intentional and criminal. They have not followed any of the lws on origination or servicing so their comfort with breaking the law is TERRIFYING. 

Please note that loan # XXXX and Loan # XXXX both have a payment of approximately XXXX a month. Honest bank gives you the required notice and 30 days and a warning " they may accelerate '' the loan .... because they are honest and compliant. If I have an issue they will correct it immediately and they want {$2100.00} Bank # 2 ... dishonest, criminal Nationstar ... committed loan fraud on origination, stole money from our escrow account and jacked up our payment before returning it and brining the payment back down. The homeowner never receives monthly statements nor are they even allowed to pay their mortgage because these criminals wont even provide a receipt for the last payment of {$4000.00}. They want {$4600.00} ... immediately ... with no explanation he fees, and that is 5 months of payments. Pre payments are illegal so they are violating Florida Law. They want the homeowner to walk away so they can put their attorneys, title company, maintenance company, and auction companies to work while defrauding the taxpayer for the full face value of the loan. They steal the home from grandmapa and everyone else they can, they have the taxpayer cover the fraud, they pay themselves to take care of the home and they sell the home. They make profit, profit, profit and more profit from ILLEGAL activity from start to finish. 

Bank # 1, XXXX, is an honest banks that Profits from a sound business plan. 

Bank # 2 ... Nationstar ... illegally forecloses to collect on FHA insured loans and THE TAXPAYER PAYS.

Company response to consumer: Closed with explanation