Consumer complaint received 2020-01-01
Company: MONEY SOURCE, INC., THE
State: WA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I am an investor, On XX/XX/2019 I closed refinance loans on 4 properties that I own with a company called XXXX XXXX. After closing proceeds, the payments are due on the XXXX starting XX/XX/XXXX. I have made each payment on time ( actually early ), and have cancelled checks from XXXX to prove it. The amounts of the payments for the 4 loans per month are {$1500.00}, {$1500.00}, {$1500.00}, and {$1500.00}. XXXX sold my mortgage to a company called The Money Source on XX/XX/2019. Right off the bat, The Money Source starts calling me incessantly, sometimes within seconds of my hanging up on them, demanding that I pay them for XXXX and XXXX on all 4 loans. These amounts were already paid to XXXX  ( as I said, with proof ). The Money Source will call me a hundred times per day, if I hadn't blocked their number. Their agents are rude bill collectors, and I owe them nothing. They told me they wont stop calling me, even though I don't owe them anything until they can get the 8 payments from me that have already been paid. Jump to yesterday, I received 4 letters from them, one for each loan. They are threatening to foreclose on my 4 homes in writing now also. I have emailed all parties, including the original servicer XXXX to try and get the harassment to stop. I have pasted the last email sent below, that was sent to all parties. After I sent the email below, a gentleman by the name of XXXX XXXX with XXXX XXXX XXXX  got in touch with me. He told me his company owns the loans, and The Money Source does the servicing for them. Supposedly this issue is being worked on, but I am still being harassed, and now being threatened with foreclosure on loans that are all paid current ( with proof via cancelled checks ).  Please help me. 


Dear Money Source, or To whom it may concern, I am one step away from turning your company into the authorities for harassment. Your incessant calling me to ask the same question over and over, demanding I make payments that have already been made is pure harassment. I have explained to you that all 8 payments were made to XXXX, the servicer your company purchased the loan from. Below are the cleared checks from my account for payments I made in XXXX and XXXX, dates shown first. Your number has been blocked on my phone due to the harassment. You have no legitimate reason to call me. If you would like to have a manager call me, that actually listens to an explanation, that would be acceptable, but harassment over payments that have already been made to the previous servicer, and cashed ( with proof ) will not be tolerated. I expect a written response to this email. I highly suggest following up with any one of the 3 ccd email addresses from XXXX who are privy to the fact that all of the payments have been made. 



XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$270000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$280000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$280000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$280000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$150000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$160000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$160000.00} XX/XX/2019 CHECK # XXXX | Check {$1500.00} {$160000.00}

Company response to consumer: Closed with explanation