Consumer complaint received 2017-01-05
Company: SYNCHRONY FINANCIAL
State: CT
Product: Credit card
Issue: Other

Complaint:
From XXXX CT XXXX. Tel # XXXX Below is a summary of what is happening to me with Amazon.com I have an attorney and he will seek into this. My attorney has recommended that I first file a complaint on amazon services. I have been abused repeatedly by amazon in many ways. First off I was given this amazon store card with a {$6000.00} credit limit with no terms or conditions signed prior to being able to obtain transactions on the Amazon.com store card. That it is was issued to me on or about XXXX/XXXX/2016 through the Synchrony/Amazon bank that is located at XXXX Florida XXXX. 
Amazon Head Quarters is Located at XXXX, Washington, XXXX The headquarters phone number is XXXX There other number is XXXX. I believe this really needs serious attention I am finding other abuse from them as well I am a XXXX and I do not lie I will have the vertical church of XXXX XXXX CT verify that I am real as it gets. And if you steel from me and my family I expect it back. There has been a chain of abuse going down the line coming to me I guess you call it Cyber Crime if you will. I went to download XXXX from XXXX I believe I was redirected to another web site other than what it was on. When I downloaded the XXXX, it had an Amazon banner ad on it and the download was in my downloads folder. When I went to install XXXX, I had received a warning message from my XXXX stating this program is infected with some amazon spyware. I then un installed the XXXX and I also deleted it from within the windows folders in the C : Hard Drive. This was reported to XXXX and they said you may have to redo the whole computer again. I said look I just had installed these windows and this is enough. 
I also know this is not your problem to seek into although I have faced serious computer and server damages from these people. I have servers and within the firewalls is logs of banded IP addresses of attacks. There is about XXXX to XXXX XXXX addresses that begin with XXXX and these are amazon IP addresses I have looked them up myself why are these people victimizing me it is illegal and I am reporting this to the XXXX it 's out of control. Just as I have returned over {$2500.00} dollars in items as listed below I did not get any credited to my account except a $ XXXX-dollar credit to my account XXXX this is totally wrong can you please help me. 
If there are any service fee 's you charge, please tell me I will pay them I want this to stop. I do not owe amazon XXXX XXXX dollars. I owe then {$2400.00} plus my prior balance that was {$330.00} dollars. I had XXXX prior purchases to these transactions XXXX was a surge protector on XXXX XXXX for {$630.00} its paid off and is not even in my resent orders. This was when I first received the amazon store card XXXX 2016. I have been paying them {$100.00} dollars a month for the past XXXX. I have receipts to prove it. Amazon has received over {$1100.00} dollars from me since XXXX 2016 to date. All transactions prior to XXXX 2016 were placed on other charge cards. All items since XXXX 2016. They were on the amazon store card. XXXX Transaction for {$790.00} on XXXX XXXX 2016 see enclosed. So, with {$790.00} plus the {$630.00} that leaves a total owed on the card of {$1400.00}. Plus, the {$1100.00} I paid on the balance since XXXX 2016. That would mean my balance owed as of date is {$330.00} Plus the {$2400.00} So, the real total I owe Amazon is {$2800.00} that 's is it I have returned all the items purchased in XXXX 85 % of them are listed below as returned although the bank Synchrony bank recording states I still owe a balance of close to XXXX XXXX dollars. 
See remaining attached documents I am also not sure about the date of the surge item it Amazon is pushing dates forward. I had it over a year.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief