Consumer complaint received 2016-01-27
Company: U.S. BANCORP
State: MA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
US Bank scheduled a foreclosure sale on my home. Before the relevant deadline, I requested consideration for a HAMP modification by submitting a loan modification package with all supporting documents. I submitted that information with help from a HUD certified housing counseling agency. I followed up diligently and responded promptly to further requests, even though US Bank created unnecessary barriers and made it difficult to communicate. But now US Bank is refusing to cancel the foreclosure sale as required by XXXX regulations and other rules. 

According to XXXX XXXX XXXX this foreclosure sale must be suspended. XXXX XXXX XXXX XXXX XXXX XXXX states : When a borrower submits a request for XXXX consideration after a foreclosure sale date has been scheduled and the request is received no later than midnight of the seventh business day prior to the foreclosure sale date ( Deadline ), the servicer must suspend the sale ... A borrower is deemed to have requested consideration for XXXX when an Initial Package is received by the servicer ... 

In my case ( detailed in the attached ) a complete Initial Package was submitted prior to the Deadline, and therefore the sale must be suspended. I have been proactive in following up with US Bank and I have responded promptly to all requests, despite the fact that US Bank has been very difficult to communicate with and has created unnecessary barriers. 

My complete loan modification package with all required documents was submitted to US Bank on XXXX/XXXX/XXXX with help from a XXXX certified housing counseling agency. 

US Bank sent me a letter dated XXXX/XXXX/XXXX acknowledging receipt of my application. No further documentation was requested. 

After the application was submitted, I began calling US Bank in order to check on its status and confirm nothing more was needed. It took numerous phone calls and unreturned voicemails over several days before I finally reached a US Bank employee XXXX XXXX XXXX who agreed to provide me with info about my application. She told me I needed to send additional, more recent paystubs for XXXX my jobs. I explained that particular job is seasonal, no work had been available recently, and therefore I had no new paystubs. She responded that I should write and send in a letter explaining this. No other documents were requested. 

That same day, I sent to US Bank via email a signed, dated letter with the requested explanation. Receipt of this letter was later acknowledged in an email from US Bank rep XXXX XXXX. 

I received another letter from US Bank on XXXX/XXXX/XXXX. This letter was dated XXXX/XXXX/XXXX. According to this letter, only XXXX additional thing was required for my application to be considered " facially complete : '' additional paystubs from my seasonal job. I had already responded to that request, as detailed above. 

Also included with the letter was a blank " Monthly Household Expenses '' form. This form had not been included in the modification application that I was asked to complete at the beginning of the process. The cover letter said nothing about this new form. This form was duplicative, since I had already provided monthly expenses info as part of the application forms sent to US Bank on XXXX/XXXX/XXXX. I had even provided an extra, more detailed budget form with the package submitted on XXXX. 

Due to XXXX XXXX XXXX XXXX, XXXX/XXXX/XXXX was the next business day. I called US Bank and reached XXXX XXXX. She acknowledged receipt of my letter regarding the seasonal job and said it was sufficient. She said that the household expenses form was needed, even after I explained I had already provided that info. She indicated that was the only thing I needed to send. 

On XXXX/XXXX/XXXX, I sent via email the completed budget form. US Bank employee XXXX XXXX later sent an email acknowledging receipt. 

Since then, US Bank reps have refused to postpone or cancel the foreclosure sale.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief