Consumer complaint received 2017-03-23
Company: Ocwen Financial Corporation
State: TN
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I feel that Ocwen prepared, executed, notarized, presented and filed false and misleading documents with the courts, government, and myself to aid in the unnecessary foreclosure of this house. They provided false and misleading information to me about the status of my authorization to go forward and actively pursue loss mitigation alternatives that they offer. They did not follow the state procedural requirements for bringing a foreclosure, proven thru documents I am submitting, and the dates therein. I ask the state to perform a judicial review if necessary, and look at my few documents and letters, showing evidence of error, and false/misleading information. I was in good faith actively pursuing a loss mitigation alternative by loan assumption, including all back payments and taxes, as the lenders attorney stated in his letter postponing the sale. Ocwen has been charged with engaging in unfair and deceptive acts or practices in violation of the federal Consumer Financial Protection Act and state laws covering 48 states in the past. Their unlawful conduct resulted in injury to consumers like me and my family. The settlement required Ocwen to comply with the standards for servicing loans found in the XXXX National Mortgage Settlement between the state attorneys general and federal government and the five largest mortgage banks as well as new standards. The CFPB and state attorneys general can enforce compliance of violations of Ocwen 's servicing practices. Ocwen agreed to major reforms in how it services mortgage loans that require them to adhere to a long list of obligations with respect to borrowers facing foreclosure. Providing borrowers documents, and giving every available opportunity to first modify their loan before foreclosure action, and provide each borrower a reliable single point of contact so they have access to a person to obtain information from. This contact was enhanced to ensure consumers can pursue loss mitigation through other means, such as home-ownership events, public workshops and non-profit housing counselors. These are all things I have been trying to do alone, having no knowledge of home buying, mortgages, and escrows. These rules went into effect XX/XX/XXXX by the CFPB. Ocwen seems to be more a foreclosure company, not a loan servicer. There was not a bit of respect or aid given to me and my family, and again, all we want to do is pay the loan, taxes, have decent insurance. They began actively selling this house on several different sites, who I dug into and are all seemingly affiliated with each other/Ocwen. Even the nice people trying to get us to move out, offering a 'possible ' payment if we move quickly, is in the end an arm of Ocwen XXXX Most job opportunities on the sites are for another country, XXXX I believe, and why is it ok for a foreign based company to take the role of " helping homeowners is what we do '', and turn it into a money making foreclosure business for themselves, putting struggling American citizens out of their homes?? None of us in this house have enough money to 'just move '. My truck is sitting in the drive needing 400.00 in repairs, it wont budge. Every month we are paying our bills, we cant just hoard our money. Please, help us in this matter.

Company response to consumer: Closed with explanation