Consumer complaint received 2022-07-24
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Re : Rejection of JP Morgan Chase closing the matter of fraudulent withdrawals from my mothers bank account This is written to reject JP Morgan Chases closure of the matter of fraudulent withdrawals from the now-closed JP Morgan Chase account XXXX 

Based on the XXXX XXXX XXXX XXXX case decided in XX/XX/XXXX of XXXX XXXX JP Morgan Chase in favor of the plaintiff, we charge herein, that Chase was first placed on notice of fraudulent activity in account XXXX on XX/XX/XXXX, since this is the date that JP Morgan Chase rejected and reversed a fraudulent check made out to XXXX XXXX, XXXX against my mothers account. Applying the decision of the XXXX XXXX XXXX decision in XXXX, the JP Morgan Chase action in the XXXX account to reject the fraudulent check placed the bank on notice that the account was subjected to fraud. Therefore, according to XXXX vs Chase, notification by the account holder was no longer necessary for JP Morgan Chase to know that a fraud had occurred/was occurring. The discovery of the fraudulent check was sufficient notice. Therefore, based on the XXXX case, Chase was placed on notice/acknowledged fraud in this account first on XX/XX/XXXX, and Chase is XXXX responsible for the 60 days prior to the discovery of the fraudulent check, and all subsequent fraudulent charges. 

If the Chase XXXX XXXX is not aware of this ruling, their lawyers in the XXXX case, XXXX XXXX XXXX XXXX argued ) and XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, California are surely aware of this. 

JP Morgan Chase must apply the ruling of XXXX vs JP Morgan Chase to this case. Chase is also liable for all of the fraudulent charges against this account on other grounds that I previously conveyed, and which I will not repeat herein. I am willing to compromise if JP Morgan Chase covers all of the losses beginning 60 days prior to XX/XX/XXXX ( the date of the reversed fraudulent check ), and all subsequent charges, up to and including XX/XX/XXXX, in addition to the period of XX/XX/XXXX to XX/XX/XXXX, which the bank has already addressed. 

While we continue to reject the JP Morgan Chase position that they are not responsible for these losses, simultaneously, we are trying to recover as many of the fraudulently transmitted funds as we can. There are approximately XXXX transactions amounting to ~ {$76000.00} at stake. Even for this, Chase has placed insurmountable barriers in helping us to recover our own money. 

In my first attempt to try to recover my mothers fraudulently spent transferred money, I contacted the XXXX XXXX XXXX Collector, since my mothers account was used to pay someone elses taxes. I asked JP Morgan Chase banker XXXX XXXX XXXX to provide the XXXX XXXX XXXX Collector with what XXXX XXXX XXXX requested, XXXX. Proof of Authorization ( POA ) to the XXXX bank. This official request is the standard protocol to provide payment information amongst the banks, which will then begin the process to authorize the return of funds. XXXX XXXX said that the bank would not directly communicate with XXXX XXXX XXXX regarding this matter. Instead, he provided a printout of the Transaction details of this transaction, which he said I could use to send to the XXXX XXXX XXXX Tax Collector. Anticipating that I would need this for all of the hundreds of non-reimbursed fraudulent charges, I requested a Transaction detail for each of the charges that Chase refused to cover, but which I wished to try to recover. XXXX XXXX was sympathetic about the request, but said that this is a huge undertaking and that there was insufficient personnel in the bank to do this. XXXX XXXX escalated the request to the JP Morgan XXXX XXXX. In response to XXXX XXXX escalation request, the Chase Executive Branch called me on Friday XX/XX/XXXX. They said that they would also not undertake such a labor-intensive request, but transferred the call to the Customer Service Department XXXX who then transferred to the Private Client Department XXXX who then accidentally transferred to the Compliance Department XXXX who then transferred to the Claims Department XXXX who told me that there is a memo in the file stating that any request that I make can only be addressed by the Executive Branch XXXX who began this chain of transferred calls taking more than an hour by denying me the data I need in the first place. Not only is JP Morgan Chase derelict in protecting funds, and derelict in reversing fraudulent charges, they now take the arrogant position that the work to provide the information that the depositor needs to attempt to collect the funds themselves is just too much work for their system. 

This document is written to demand the reversal of all charges 60 days before XX/XX/XXXX which is the first date of notice of fraud on the account, and all charges after XX/XX/XXXX up to XX/XX/XXXX based on the XXXX XXXX XXXX XXXX vs JP Morgan Chase case. In the meantime, Chase should be required to immediately provide Transaction details on each of the fraudulent transactions that it has not so far reversed ( e.g. all transactions between XX/XX/XXXX and XX/XX/XXXX ). Chase should also be required to provide data or answers from companies who received my mothers fraudulently transferred funds whenever I receive these requests, so that I can pursue restitution while I simultaneously explore my legal options. 

Reports of this will be sent to the Consumer Finance Protection Bureau as a new complaint, and to the Attorney general of the state of California, the XXXX XXXX District Attorney, my Congressional Representative, and to media Consumer advocates.

Company response to consumer: Closed with explanation