Consumer complaint received 2022-07-22
Company: CITIBANK, N.A.
State: FL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
The information below is a new way that Citibank has found to defraud their customer, consumer and client base to unlawfully take unearned income to add to their corporate bank accounts. 
The unethical business practices and model that Citibank uses as a payment method on their website is an intentional and deliberate application to defraud and finagle their consumer base out of unearned income for their corporation. 
Citibank hides any and all charges on the statement of any additional charges to the account which includes all promotions showing a XXXX balance even after a domino effect of one promotion defaulted by Citibanks account, causing all promotions to default and being charged from day one erroneous interest charges and fees. 
Through discovery you will find that Citibank hid the ability to pay anything past the promotional screen by claiming you had to search your statement to pay above what was shown on the screen. 
We were always communicated as salesman to let our customers know at Best Buy that they had the option to pay in store or online ( ( never once was it said that you had to monitor your statement past the payment screen to calculate any charges past the initial payment screen. ) ) I worked for Best Buy for 7 years signing up XXXX of clients for the Best Buy credit card company and a level of initial trust was established All the following mentioned companies you pay what you owe without searching for additional hidden charges : XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX credit limits, XXXX XXXX XXXX insurance many others examples as needed Citibank have been caught in multiple lies within their own recorded calls lying to Myself on the state of my account with intent on falsely making promotions expire to create a domino effect of interest charges and hiding the ability to pay off balances to continue the cycle Customer service was questioned in XXXX of XXXX on why four promotionals were not being correctly credited and paid off, which should have taken care of all promotions till XX/XX/XXXX. Customer service didn't give an explanation fought and resisted to credit it correctly, four promotionals were paid off and the minimum monthly payment was paid that same month and I even mentioned that I would have understood if I hadn't also paid the the minimum that month because that would have taken away from the four paid off promotions but they still would't give any explanation at that time ( discovery was it an end of a bonus quarter for them is that why they resisted? ) XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX {$100.00} XX/XX/XXXX XXXX XXXX XXXX Bank XXXX {$100.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX {$100.00} XX/XX/XXXX XXXX XXXX XXXX Bank XXXX {$100.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$100.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX {$100.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$130.00} XXXX XXXX XXXX XXXX XXXX XXXX  XXXX {$280.00} XXXX XXXX XXXX XXXX XXXX XXXX  XXXX {$500.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$820.00} XXXX XXXX XXXX XXXX XXXX XXXX  XXXX {$100.00} minimum XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX | {$99.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX | {$150.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX | {$150.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX | {$150.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX | {$150.00} XX/XX/XXXX XXXX XXXX XXXX XXXX  XXXX | {$100.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX | {$400.00} : At no time was a supposed defaulted promotion mentioned until I called in XX/XX/XXXX and the XXXX due in XX/XX/XXXX hadn't moved a penny even-though I paid over the minimum every month of the XXXX to XXXX range, as seen above, once I called this time it all became clear what they did as seen above. 
After digging deep into the statements and by investigating the statements you can clearly see how Citibank manipulated the account to steal any over payment to these overstated charges. 
You will see by discovery that as you paid your promotional off, the XXXX dollar amount shown wasn't an indication it was actually cleared, through research of the statements and payments made they caused a domino effect by claiming one defaulted and that made all the promotionals after that one also default. 
so they gained money that they were not entitled too in various ways 1. Minimum payments were higher than they should be with the hidden balance 2. All over payments were being taking for this supposed hidden balance 3. There was a monthly interest charge being added on the statement, through the statements I researched Totaling XXXX with additional charges being added on monthly bases to the statements to keep the domino effect in place 4. The domino effect was making all the other promotions on the pay screen showing XXXX  out, though on the statement showed it continued the cycle of the unearned income for Citibank, when a promotion defaults you are charged all the interest for the whole cycle from the beginning. 
It did not show on the payment screen it just that it XXXX  XXXX.through discovery how many years have they done this to my account? did i happen to accidentally pay off something like this before? how many consumers clients or customers are they doing this too? how much unearned income is this generating on a yearly basis per person? 
This is a basic break down of the situation and more information could be given and discovered Precedent of Citibanks past conduct to employ unethical, deceptive behaviors to obtain unearned income from their consumer, customer and client base As I attempted to look up the complaint process against Citibank that uses deceptive, unethical, a hidden deceptive business model and employs deceptive business practices to obtain unearned income from their consumers, customers and client base a slew of prior behaviors. precedents and an insane amount of legal action Citibank popped up in a simple google search. ( ( attorney general complaint Citibank ) ) XXXX XXXX : PA Consumers Get {$1.00} XXXX Back From Citibank Attorney General XXXX XXXX Announces {$4.00} XXXX Settlement with Citibank Over Credit Card XXXX Attorney General XXXX Announces {$100.00} XXXX XXXX Settlement with Citibank for Manipulating Interest Rate Benchmarks Attorney General XXXX XXXX XXXX XXXX Citibank will pay {$4.00} XXXX to resolve allegations that it overcharged credit card interest for about XXXX customers in Iowa and four other states. 
Citibank to pay states $ XXXX over interest rate manipulation AG : Citibank to pay nearly $ XXXX to thousands of Mass. consumers for credit card overcharges CFPB Orders Citibank to Pay {$700.00} XXXX in Consumer Relief for Illegal Credit Card Practices Attorney General XXXX Reaches Settlement with Citibank on Online Credit Card System Security AG XXXX secures {$1.00} XXXX in relief for New Jersey consumers in settlement with Citibank over credit card overcharges Attorney General XXXX XXXX : Citibank to pay Michigan {$3.00} XXXX Citibank, Attorney General XXXX XXXX announced a settlement today for more than {$18.00} XXXX. 
Under terms of the settlement, California will receive {$3.00} XXXX in damages and civil penalties from Citibank. The company will also repay more than {$14.00} XXXX to customers with 10 percent interest. Of the {$14.00} XXXX, {$1.00} XXXX was taken from California residents, XXXX said. 
" The company knowingly stole from its customers, '' XXXX said, " mostly poor people and the recently deceased. '' The N.C. Attorney Generals Office said Monday that Citibank will provide a combined {$680000.00} in refunds to about XXXX credit-card accounts in the state to settle allegations of overcharging Office of Attorney General XXXX XXXX XXXX Citibank has XXXX to pay {$100.00} XXXX to settle allegedly fraudulent conduct relating to the manipulation of XXXX interest rates that misled governmental and nonprofit entities in Massachusetts and across the nation, Attorney General XXXX XXXX announced today. 
The investigation, conducted by AG XXXX and 42 state attorneys general, revealed that Todays coalition of state attorneys general includes Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New York, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Washington, West Virginia, and Wisconsin. 

This overwhelming precedent also shows repeated behavior on the part of Citibank in its continuing efforts to defraud, employ unethical and deceptive business practices until discovered, once this happens they have a history of claiming no wrong doing and pays pennies on the dollar in settlements to continue new ways to continue these practices.

Company response to consumer: Closed with explanation