Consumer complaint received 2024-01-02
Company: SELECT PORTFOLIO SERVICING, INC.
State: OR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Payment process

Complaint:
XX/XX/XXXX XXXX XXXX XXXX XXXX Online Complaint RE : XXXX XXXX Mortgage Select Portfolio Servicing Inc . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX XXXX XXXX, UT XXXX Dear Sir/Madam, I am filing this complaint against BOTH the above-named companies. 
I purchased a home is XX/XX/XXXX. It was originally financed through XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX assumed the loan XXXX XXXX, XXXX. The problem is, the payment I made on XXXX XXXX, XXXX, online, was applied to Principal Only, not as the regular monthly payment which was due XXXX XXXX, XXXX. The transition was XXXX XXXX, XXXX. I have been in contact with XXXX and SPS over the last 3 months and all they ( SPS ) tell me is that I got credit for the payment. XXXX did acknowledge over the phone that is should have been applied as a loan payment, but they cant fix it since as of XXXX XXXX, XXXX SPS has to fix it. 
Noted below is a timeline of correspondence noted as exhibits. Please note I have attached a copy of my bank statement which demonstrates under the description debit unitedwholesale 1 time DFT XXXX which is a Friday that I made the payment online, thru their website. It posted on XX/XX/XXXX. As noted above the transition took place on XX/XX/XXXX. 
What I want from SPS is for them to apply the {$4000.00} I paid to the monthly payment balance showing me current, a letter stating my account is current and that I have always paid on time, them to advise all 3 credit bureaus that I have NEVER been past due NOR SLOW PAY, reverse the fee they have assessed on my account and reasonable compensation for my time to resolving this matter over the last 3 plus months. 
Exhibit 1 Deposit Accounted Summary from XXXX XXXX Exhibit 2 Thank You for your payment dated XXXX XXXX, XXXX ( 2 pages ) Exhibit 3 Notice of Servicing Transfer date XXXX XXXX, XXXX Exhibit 4 Statement from XXXX dated XXXX XXXX, XXXX with a due date of XX/XX/XXXX Exhibit 5 Notification of Assignment, Sale or Transfer of Your Mortgage Loan XXXX XXXX, XXXX Exhibit 6 Statement from SPS dated XX/XX/XXXX Exhibit 7 Payment Confirmation dated XXXX XXXX XXXX ( 2 pages ) Exhibit 8 Statement dated XX/XX/XXXX Exhibit 9 Letter dated XXXX XXXX, XXXX pointing out they are not going to make any adjustments since funds in question were applied to this account Exhibit 10 MY letter, dated XXXX XXXX, XXXX, to SPS pointing out your company did not properly credit they payment made XXXX XXXX, XXXX paid to XXXX. 
Exhibit 11 Letter dated XXXX XXXX, XXXX stating they received my letter Exhibit 12 Letter dated XXXX XXXX, XXXX receipt of my letter dated XXXX XXXX, XXXX Exhibit 13 Letter dated XXXX XXXX, XXXX acknowledging my letter Exhibit 14 Letter Denying to make the adjustment requested Exhibit 15 Statement dated XX/XX/XXXX Exhibit 16 Letter dated XXXX XXXX, XXXX Assessing a late fee in the amount of {$160.00} We can provide exhibits. If you provide a fax number I can fax them over to you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation