Consumer complaint received 2017-10-22
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I bank with Chase. My account has been breached from within the Chase banking system and nearly XXXX has been stolen. Chase has not returned the funds to my account. I have XXXX different institutes who have been paid through unauthorized transactions. They are XXXX XXXX XXXX, and XXXX. Immediately, I 've filed a police report and a federal trade commissions report. 

This is a saving account. Statements do not come through the mail. The account number has not been shared with anyone. It is strictly an online account which has never been used accept to transfer money to and from my Chase checking account. No other person could have had access to this account without the system being tampered with. 

I 've filed a complaint on XXXX XXXX about the stolen funds. I went into my local chase bank and sat with my personal banker. At this time, she contacted a division of chase called global securities and also the fraud department and gave them all of the details. As of today XXXX XXXX they have n't had any of the funds returned to my account. 

According to XXXX sources, Chase is well aware of this breach and has been withholding information from their consumers which would have prompted me to monitor my account and eliminated the majority of these transactions. 

My calls are rarely returned from Chase Executive office. When they are returned, it as been to let me know that Chase is waiting on the other institutes to return the money. According to all XXXX of the businesses XXXX XXXX, XXXX and XXXX XXXX Chase has not attempted to reverse the funds. XXXX has mentioned to me, that over {XXXX} is sitting in a fraudulent account made in my name and they are waiting for Chase to initialize the reversal of these funds back into my Chase account. According to XXXX, Chase has not provided the tracking numbers and they are unable to track where this purchase was made. According to XXXXXXXX, Chase has not initialized a reversal on the funds that were made from the fraudulent paypal account attached to my saving account. The XXXX representative suggested that I drive to the Chase Executive office in XXXX and speak with a manger because nothing is being done to fix this situation. 

After complaining over and over again ( mostly on voicemail because many calls are not answered or returned ) about Chases lack of cooperation, I did get to speak with XXXX my Chase executive representative on XXXX XXXX XXXX. She said that they have finally gotten all of the necessary paperwork to XXXX and the funds would be returned on Monday, XXXX XXXX or the latest XXXX XXXX. This did n't happen. 

On XXXX XXXX, I 've left another message letting XXXX know that paypal is suggesting that I drive to the Houston Chase office and speak to her supervisor. That message prompted XXXX to return my call. She 's informed me that she called each business personally and XXXX was working on returning funds the following day, XXXX XXXX. ( I have not verified this with XXXX nor did I get the funds returned as of today XXXX XXXX, XXXX XXXX. She also said that XXXX  was preparing to return the funds and that she has also been in touch with XXXX. She says she is personally calling each business and that she has finally gotten her XXXX and global securities involved. Ive let her know that global securities is the first division that I 'd spoken with and they had referred me to her. She was supposed to call me with more updates XXXX XXXX, the following day along with the money being returned from XXXX. I have n't heard from her since. 

The only thing that I have done wrong is trust Chase with my money. I have not in any way, shape or form exposed this account number to any other person. With the fact that this is coming from within Chase '  system, I truly can not understand why they have n't returned the money into my account. 

I have explained to them that the week before, my uninsured business was XXXX XXXX destroyed by XXXX XXXX. I 've had XXXX feet of water inside of my new business which left me with a large debt and without a job. My home was also damaged and gutted up to the windows. I have roof damage and the water is still leaking in my home. I do n't have flood insurance and my regular insurance is n't covering the damage. Its a time in my life when I need Chase to be fair and just and cover their mistake. 

When I get my life pieced back together and I have a free moment, I will remove my money from Chase. This is the second time that Chase has made a  major mistake and has cost me huge amounts of time and money. 

More accurate details of conversations with Chase,  dates and times can be provided upon request. 

Thank you

Company response to consumer: Closed with monetary relief