Consumer complaint received 2022-08-15
Company: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
After noticing pooling of water in our front yard, on XX/XX/2022 we contacted XXXX XXXX XXXX to come out and diagnose the water pooling issue. They arrived on the morning of XX/XX/2022 and surveyed the issue. They created an estimate indicating that there was a leak on the pipe feeding water to the home. The original estimate included tunneling beneath the foundation slab with a XXXX XXXX  tunnel, chipping the slab to gain access to the leaking pipe, an engineering report .for a total cost of cost of {$6300.00} They requested a deposit prior to proceeding with the work. We gave them our Barclay 's credit card number and they charged {$1200.00} to begin the work. They had asked me to sign the original estimate, however, their computer tablet was not functioning, so we were unable to sign the estimate. 

They proceeded to dig the hole and reached the pipe that fed the house. It was found by the excavation crew that the leaking pipe was accessible without having to dig beneath the slab. so once they dug the hole of XXXX XXXX, there was no need to dig any further. They repaired the pipe and were ready to fill the hole. I inspected the job and noted that they did not chip the foundation slab. Before they filled the hole I mentioned to them that they should remove the fee associated with chipping the slab. I then reviewed their estimate and called the city of XXXX XXXX  to see if the repair would require an engineering report. The XXXX of XXXX 's permit desk stated that no engineering report was needed. I contacted XXXX XXXX plumbing to tell them to deduct the chipping of the slab and remove the charge for the engineering report. They told me that they would do so. Next I got a call from XXXX XXXX 's accounts receivable department and they told me that they needed to get a final payment for the repair. I told them that I needed a final invoice to verify that the line items had been removed. They then told me that if payment was not made that they could put a lien on the home. 

I told them that I also wanted them to adjust the charge for the size of the tunneling hole because it was not XXXX ft as quoted in the estimate, but rather XXXX ft. Instead of sending me a final invoice, XXXX XXXX proceeded to charge my credit card. After they charged my card account, then they sent me the final invoice. 

At no time did I EVER sign any invoice or charge slip from XXXX XXXX. I specifically told them NOT to charge my card until I had approved the final invoice. I had not signed ANY document from this company neither the estimate, nor the final invoice. After confronting them, it was clear that they had significantly overcharged me for the repair. 

Subsequently, I another plumber come out for a similar type of repair and I asked him to provide me with an estimate for the same repair that XXXX XXXX had performed. This plumber quoted this same repair to be {$1800.00}. 

Several times I contacted XXXX XXXX to discuss the matter, however. they refused to engage me on the issue even though they charged my card account without authorization or a signature.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief