Consumer complaint received 2023-01-14
Company: U.S. BANCORP
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
XXXX. The balance was positive of {$37.00} for this checking account while transferring to THE NEW checking and savings accounts due to old accounts that were compromised on XX/XX/XXXX. We went into the branch to close them the next day and open a new checking and saving accounts. However, a {$100.00} XXXX XXXX of XXXX appeared on statement for XX/XX/XXXX until XX/XX/XXXX for no reason on XX/XX/XXXX a few days after we reported the unauthorized transfer by viewing our statements. Also, per the statement on XX/XX/XXXX through XX/XX/XXXX, why would you advance {$50.00} XXXX XXXX of XXXX on an compromised account that was to be closed on XX/XX/XXXX? More importantly, the previous statement clearly states through all of this we did not have a negative balance on this checking account for a XXXX XXXX of XXXX to kick in AND did not have any overdrafts as of this reported compromised account on XX/XX/XXXX. Again, we never authorized a very large mobile transfer credit of from savings to checking on XX/XX/XXXX and was forced to close these accounts. 

XXXX. Somehow, the statements for this account stopped. We did not receive any statements by postal mail as of XX/XX/XXXX until XX/XX/XXXX from your organization. We had no reason to even get statements on an account that we were told was closed. 

XXXX. You sent us one bill XXXX without any explanation or summary of charges ( previously or current ) and we had no help from the branch. In an nutshell, we did not receive any bills from your organization between XX/XX/XXXX and XX/XX/XXXX while your organization let these fees and interest spiral out of control. 

XXXX. We spoke to an employee of the bank who is in XXXX XXXX from the XXXX, XXXX XXXX XXXX about a month and half ago regarding these charges. He was puzzled about the fees and told her he was going to close the account ( which should have been closed in XX/XX/XXXX ) and never did close the account. The same goes for every other customer service member at this branch. On top of it, we have returned phone calls to your US Bank XXXX Department and have not heard back from them. We have since visited the branch several times to get this straightened out. Furthermore, we are puzzled as to where a branch manager was when we needed them every time we stopped in. 

XXXX. We have been a customer since XXXX with this account, receiving veteran 's benefits via this checking account, to find out after 6 months later we are late on a XXXX XXXX XXXX which was due to a compromised account but still had a positive balance? You have also affected our credit scores DRAMATICALLY when your organization can't simply realize we were the ones who caught the fraudulent transaction ( police reports were filed ) and went to the bank TO CLOSE these accounts on XX/XX/XXXX to avoid further fraud. 

XXXX. WE ARE REQUESTING US BANK TO RELINQUISH YOUR DEMANDS, GIVE US BONAFIDE PROOF OF YOUR FEES AND CHARGES ON THIS RESERVE LINE OF CREDIT ON A CHECKING ACCOUNT WITH A POSITIVE BALANCE AND WHY IT KICKED IN ON A CHECKING ACCOUNT REQUESTED TO BE CLOSED AT THE BRANCH ON XX/XX/XXXX, DUE TO UNRECOGNIZED ACTIVITY NOTICED BY US. 

WE ARE ALSO REQUESTING THE ERROR BE REMOVED FOR THIS JOINT ACCOUNT FROM ALL XXXX CREDIT BUREAUS : XXXX, XXXX, AND XXXX CAUSING A DROP IN CREDIT BY OVER XXXX POINTS. 

WE PAID THE BILL IN FULL FOR {$170.00} ON XX/XX/XXXX TO FOREGO ANY FURTHER DAMAGES TO THE JOINT ACCOUNT HOLDER 'S CREDIT AND REQUEST A RETURN OF THESE FUNDS. AGAIN, INSTEAD YOUR ORGANIZATION OPTS TO SENDING US ONE BILL AFTER 6 MONTHS SINCE XX/XX/XXXX WITHOUT AN EXPLANATION OR AN ITEMIZED SUMMARY OF THE CHARGES AND NO OTHER WARNINGS OF SPIRALING FEES AND INTEREST SINCE XXXX OF XXXX. 

In XX/XX/XXXX, my accounts with another banking institution were actually hacked and drained down to almost nothing. Way more severe than this. This organization returned my checking and savings up to full status in a prompt manner without any aggravation and extraneous fees of this kind. 

WE RECEIVED NO RELIEF FROM YOUR CUSTOMER SERVICE AND BRANCH LOCATION AS PROMISED IN XXXX, OHIO ON XXXX XXXX WHICH HAS NOT BEEN APPRECIATED CAUSING XXXX TIME, UNDUE AND HORRIBLE GRIEF. 

REMEMBER, WE WERE THE VICTIMS OF YOUR COMPROMISED ACCOUNTS which we caught ourselves, as well as UNPROFESSIONALISM TOWARD A MILITARY family and loyal CUSTOMER SINCE XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief