Consumer complaint received 2020-10-07
Company: JPMORGAN CHASE & CO.
State: WA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
I am a Chase member because I signed up for a credit card under their name period this credit card was advertised as an Amazon prime incentives reward card. this was advertised to me as a card that would allow me to gain points on every single purchase towards purchases through Amazon. this was clearly stated in multiple forms of documentation and in terms of service when I signed up for this card. 

Because of these incentives, I I began spending all of my money through this card, instead of with my debit card. Also, Chase 's website multiple times suggested to me the option of signing up all of my bills through the credit card. This made sense to me, as it would allow me to accumulate even more points. 

I currently have nearly a dozen complaints to multiple State attorneys offices ( New Mexico and Washington ), due to the fact that Amazon has sent me products that range from defective, to severely dangerous and toxic. I have documented proof that Amazon has refused to offer any form of customer service or resolution for any of these issues. 

further, Amazon has committed multiple felonies against me. Amazon has continuously been stealing random amounts of money from my bank accounts, including my Chase credit card.

Chase Bank falsely advertised this card to me. I was promised a form of service and incentives that I am not recei

ving. Amazon has actually committed multiple thefts from my bank accounts. Further, the items I did receive put my ( and my family 's ) life at risk.

When I called Chase to dispute this issue, I was immediately dismissed by the relations manager, who did not even actually listen to my story - but instead interrupted me the entire time. 

because I have issues talking on the phone, and because this representative was antagonizing me, I requested an email address so I could speak to a representative or some form of legal team about this issue. I stated specifically this, and due to the reason that this representative was not listening to me, and was continuing to talk over me. 

The representative then stated that chase is not going to do anything about this and he will not give me any email addresses. Because I needed this physically documented, which is why I suggested email in the first place, I advised the representative that I was beginning to record the phone call ( something they advised that they themselves were already doing ). This representative immediately became hostile towards me, advised that he did not give consent to be recorded, and promptly ended the call. 

Chase has not only led me into severe credit card debt based on false advertising, they are refusing to even acknowledge any situation on their end and Amazons end. 

I tried to discuss this very nicely with chase, and was met with nothing but severe hostility as well as extreme rudeness. If Chase is not willing to remedy this situation, or even discuss a possible remedy, I I will not only be seeking damages - I will be adding them to the criminal complaint with Amazon, as they are now involved in felony theft.

Company response to consumer: Closed with non-monetary relief