Consumer complaint received 2016-04-25
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: MD
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My loan has been sold numerous times from XXXX XXXX XXXX XX/XX/XXXX to XXXX, to XXXX, to XXXX, to Bayview Loan Servicing. I am not sure who owns my property now as I can not get anyone ( XXXX XXXX, my servicer from Bayview ) to return my calls or send me a loan modification package. After working with XXXX in XX/XX/XXXX for nearly a year to get an approved loan modification, I was approved only for XXXX to tell me that a new servicer would need to modify my mortgage. Then a month later, it was resold again to yet another servicer Bayview. Bayview has been sending property inspectors or field servicers to my home harassing me and my tenants as well as my neighbors. These inspectors beep there horns in the middle of the street, pace my home at all hours of the day and night, pull into my driveway, get out of their cars with my minor son standing outside and my XXXX barking- ready to bite. Specifically, they were here on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and most recently Sunday XXXX XXXX at XXXX. The woman drives a XXXX Jetta and is XXXX and brings her family members onto my property. On XXXX XXXX this woman pulled into my driveway with my XXXX son standing there and the dogs barking. Both her and her son walk around my house, walk on my porch, taking pictures, even looking in the windows. My son called me and I told this woman and her young son NOT to enter my property, that I am not moving and that she is trespassing. She says " I am from the mortgage company '' and she refuses to show ID and she continues to enter my front porch, open garage, and looks into my windows taking pictures while we are home!!! I told her to take her pictures from the street which shows the home clearly visible and occupied. Her XXXX son said there are no trespassing signs and he can enter my property anytime. I told the son and XXXX mother I do not need any signs and not to enter my property again. On XXXX XXXX I sent a facsimile to the servicer, Bayview telling them that this is harassment and the inspector is trespassing and may get bite by my dogs. I told them to cease allowing their inspector or contractor from illegal collection actions. My tenants are upset, my son, and I am sick and have been missing time from work with the XXXX. On XXXX XXXX, my son pulled into the driveway to find this same woman in the Jetta on my porch peaking in my windows. The dogs were barking and this woman did n't care. My son told her I was n't home and she should leave because he is only XXXX. The inspector had a young woman and baby with her in her car. Then my tenant pulled into the driveway and asked if he could help them. The young woman in the car yelled obscenities out of the car window and they drove off really fast! I am seeking your help and requesting damages as this type of practice is unacceptable. I am again sending the mortgage company notification to STOP allowing inspectors to enter my property. Any help you can provide would be greatly appreciated.

Company response to consumer: Closed with explanation