Consumer complaint received 2021-03-22
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
Complaints against Salle Mae and Navient SallieMae and NAVIENT XXXX XXXX XXXX PA XXXX XXXX Against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, IL XXXX XXXX From : XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX Attention : CFPB Hello CFPB, The purpose of this letter is to reemphasize those issues XXXX Salle Mae could have prevented it this scammed, fraud, coerced approach and allowed them with this issue in any way that they can. I just dont understand why did they have allowed it instead of preventing it? 
I want to mention that forbearance is bad because interest continues to accrue and will be capitalized, digging me into a deeper hole. I hope you truthfully find the following letter helpful that there's a reason for this, there's a reason XXXX education XXXX, and it's the same reason I brought this issue to your attention as it was never ever, ever was fixed. It's never going to get any better unless we all tackle the root of the problem together and Im delighted youre doing it as we speak. 
In Addition, it makes me feel helpless when I look at the student loan balance of more than {$160000.00} from {$25000.00} XXXX XXXX. XXXX, Salle Mae forced, intimidated, threaten me and make me defaulted many times. 
XXXX XXXX XXXX XXXX XXXX XXXX have come under scrutiny for their high costs and poor outcomes many times. My position with this issue has not altered. It could have been prevented by XXXX, Salle-Mae and now Navient. It looks like to me for many years XXXX, Salle Mae and now Navient don't care or just ignoring, neglecting and undermine this issue instead of preventing it. 
They ( Citi-bank, Salle-Mae and now Navient ) know that XXXX XXXX XXXX XXXX XXXX target a person like me by offering an empty promise and higher education as part of the American middle class dream. XXXX, Salle Mae could have prevented it this scammed, fraud, coerced approach and allowed them with this issue in any way that they can. 
Instead was postponed the loan payments, causing the balance to quarto tripled grow even more, would be happy to help resolve and could have prevented it, but it has ballooned to more than {$150000.00} thousands of dollars. Why did they have allowed it instead of preventing it? 
I've witnessed the whole debt structure is rigged to make sure never going to get out of it. Also, I've enclosed other attached document for your review. 
Since XXXX XXXX XXXX XXXX has bad reputation, credibility, FRAUD, SCAM regarding loans totals or Interest rates, they should payback to citi-bank, Salle-Mae and now Navient directly. Navient In conclusion I believe XXXX XXXX XXXX XXXX XXXX and financial aid center are directly responsible in conjunction with XXXX, Salle Mae and now Navient the servicer {$150000.00} ( XXXX XXXX XXXX thousands ) for the misrepresentation, misinformation, misleading knowingly and damage they inflicted on me mentally and physically and for that matter I should be forgiven. Because of negligence, misrepresentation, misinformation and bad treatment. 
XXXX XXXX XXXX XXXX could have prevented it so do XXXX, Salle Mae and now Navient. XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. 
XXXX, Salle Mae and now Navient could have been prevented it and solve this issue long time ago. Theyve been aware of all this issues for years. I think their position on this issue should change without being bias and unconditionally. 

I am truly and objectively responding to the curriculums were developed largely by a private individuals and small company that makes materials for workshop companies and motivational speakers for that invalid debt. The school was run largely by greedy selfish people ( middle management who were making XXXX plus a year ) with motivational speaking, sick people with backgrounds who were compensated based on how many people they persuaded to buy additional workshop, classes in XXXX XXXX XXXX XXXX and Financial aid center. Also, when I was there by their coerced approach to visit XXXX XXXX XXXX XXXX and Financial aid Center, they were driving XXXX, XXXX, XXXX and etc. etc. cars but saw me at that time eating two meals most of the time miss meal a day. They should be accountable for this invalid debt. XXXX XXXX XXXX XXXX and Financial aid center were telling lies. XXXX XXXX XXXX XXXX were taking advantage of XXXX, Sallie mae and Navient Bank who made these student loans were irresponsible for this invalid debt to begin with it is also their fault that they were making loans to me believing I will obtain employment in a given career to pay for this invalid debt and notes ( fake paperwork ). I was lied and misrepresented by XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX was a major for-profit school until its collapse many years ago. XXXX XXXX XXXX XXXX ( XXXX ) financial aid office faked my signature until I realized it later. I was shocked and learnt for the first time when I realized what XXXX XXXX XXXX XXXX faked my signature to obtain money from XXXX XXXX, Sallie Mai and Navient now the servicer. I was an innocent person and victimized by XXXX XXXX XXXX XXXX XXXX. 
Secondly, I would like you to realize and understand that XXXX XXXX XXXX XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. XXXX XXXX, Sallie Mae, Navients parent company doesn't know and understood what's going on behind the scene what XXXX XXXX XXXX XXXX in XXXX had done. XXXX XXXX XXXX XXXX and Financial aid center were putting out bad debt where those lenders took bad risks, where they are also to blame. I believe that they have to be accountable for this reason I'm not please by their misrepresentation and coerced approach. 
In conclusion I believe XXXX XXXX XXXX XXXX and Financial aid center are directly responsible to pay-back Navient the servicer {$150.00} ( XXXX XXXX XXXX XXXX  ) for the misrepresentation and damage they inflicted on me and I should be forgiven. Because of negligence, misrepresentation and fake treatment, XXXX XXXX XXXX XXXX was seen as one of the worst for-profit school chains before it went out of business many years ago. Im asking kindly to consider a resolution on this matter soon. I never thought Id be in this situation at my age. Here in I hoping to raise my family in a better future with opportunities and fulfilling dreams. But all I have gotten is misrepresented, cheated by XXXX XXXX XXXX XXXX coerced approach. 
Very truly, XXXX, XXXX Please see some facts about XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX was suspended from XXXX 'XXXX  student loan program after a large number of its students misreported their income. XXXX was reinstated after paying fines of C {$1.00} XXXX and putting up a bond of C {$2.00} million. In XX/XX/XXXX, XXXX XXXX, XXXX XXXX and another graduate of one of XXXX XXXX XXXX Chicago-area campuses filed a class-action lawsuit accusing XXXX  of widespread deception, unlawful business practices and false advertising and alleging that students were not being prepared for high-tech jobs. The lawsuit contributed to a 20 % slide in the company 's stock. The class was not certified and the case was resolved for less than {$25000.00} in XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX a graduate of one of XXXX XXXX  XXXX XXXX XXXX-area campuses, filed a class-action complaint against XXXX XXXX and XXXX XXXX XXXX Inc. on behalf of students in the post-baccalaureate degree program in XXXX XXXX. The suit alleged that the nature of the program was misrepresented by the advertising. The lawsuit was dismissed and refiled. During the first quarter of XXXX, a new complaint was filed in the same court by XXXX XXXX with the same general allegations. This action was stayed pending the outcome of the XXXX lawsuit. The lawsuits were being settled in late XXXX XX/XX/XXXX, the State of New York settled with three schools that were participating in questionable student-loan practices. XXXX, XXXX XXXX XXXX, and XXXX XXXX in XXXX XXXX were involved with the settlement. XXXX agreed to refund {$88000.00} to students. In XXXX, XXXX was accused of filing false claims and statements about recruitment pay and performance to the government. In XX/XX/XXXX, a lawsuit was filed by a former manager at XXXX which alleged that the college bribed students for positive performance reviews and worked around federal regulations on for-profit colleges. In XX/XX/XXXX, the attorney generals of Illinois and Massachusetts issued subpoenas to XXXX to investigate for violations of federal law and filing false information about loans, grants, and guarantees. In XX/XX/XXXX, XXXX stated that the New York state attorney general 's office was investigating if the company 's marketing violated laws against false advertising. Senator XXXX XXXX 's report on the for-profit college industry revealed that XXXX 's tuition for an associate degree is 10 times higher than at community colleges ; it has a dropout rate of 50 percent ( 60 percent for online students ) within a median of 3 1/2 months ; spending per student of less than {$3000.00} per year on education, about a quarter of what is spent by the XXXX  of Illinois ; a CEO salary of {$6.00} XXXX, 46 times more than the president of the XXXX XXXX XXXX ; and evidence of deceptive recruiting of students. Two state attorneys general, Illinois and Massachusetts, are investigating XXXX. 
Misleading borrowers The Consumer Financial Protection Bureau says that Navient illegally fail [ ed ] borrowers at every stage of repayment. The lawsuit, brought on by the CFPB, alleges that Navient hurt borrowers by providing bad and sometimes false information, not processing payments correctly and not taking appropriate steps to rectify situations when borrowers brought up these complaints. 
In fact, the lawsuit alleges that Navient purposely made many borrowers pay more on their loans than they needed to, and the CFPB is suing for borrowers to get financial relief from Navients mishandling. 
The suit alleges that Navient steered borrowers into forbearance over other options, like income-driven repayment plans. Forbearance temporarily pauses student loan payments without hurting your repayment standing, but interest still builds while youre not making payments. That means borrowers ended up paying more in interest because they went through with forbearance rather than saving money and choosing an IDR plan. 




New Jersey AG files suit accusing student loan giant Navient of 'unconscionable ' practices https : XXXX XXXX blasts XXXX sweeping denials of student loan relief claims as disturbingly XXXX XXXX XXXX XXXX Will XXXX XXXX Cancel Student Loans XXXX XXXX? 
XXXX XXXX XXXX Internal memo highlights Navient 's alleged hidden agenda with student loan borrowers https : XXXX? soc_src=community & soc_trk=ma

Company response to consumer: Closed with explanation