Consumer complaint received 2017-04-10
Company: Nelnet, Inc.
State: AR
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
I was  XXXX  yrs old  when I started  XXXX  college. We were shuffled through to speak to advisors and mine was an  XXXX  old helper who signed me up for my first classes and inadvertently an  XXXX    XXXX     XXXX  degree after stating my goal was to obtain an  XXXX    XXXX    XXXX  degree. The next year, when I needed help, I met my advisor who found and fixed my degree plan and set my course of classes which some classes I had already taken were not necessary. I then found out there was a new   XXXX   XXXX   XXXX   (   XXXX   ) program starting that next fall so I begin taking all preliminary classes to set myself up for the program. That same semester I get assigned a new advisor and asked to go be introduced. During that meeting, he mentions with the classes I had taken before I began taking classes in the  XXXX  building could qualify me for an   XXXX   XXXX   XXXX   degree now but I should hold off on filing to graduate until after I have completed the program and file for both degrees at once. This way the student loans can continue to roll in whereas by signing up for a degree now, I will not be eligible to take the program classes. I then get assigned a new advisor in the   XXXX   building and she verified the previous advise, that what I had taken in classes could technically get me a   XXXX   XXXX   degree but I wo n't be able to do anything with it and to file for both degrees after the program. Fall came and we were now told it would be Spring before the  XXXX  program could start, they were looking to hire someone to run the program. Spring came and they decided to scrap the program all together. Now I have all these   XXXX   classes taken and no program as promised. I then weigh my options and settle for the  XXXX   XXXX   XXXX  (   XXXX   ) program considering the classes I had taken worked better towards that program. Next I finish all the prerequisite classes needed to be accepted for the  XXXX  program. Then I enroll, go through the interview process, get accepted into the program, buy all my books for the semester, and two days before my classes start, the school drops me from all my classes without a notification. I go online to print out my class schedule to find I 'm not even enrolled. So I rush up to school to find out what 's what and I 'm told I have enough credit hours for a completed degree. After explaining what the other two advisors suggested and I had also been accepted into the  XXXX  program, she apologizes to me and for their error, explains they should not have told you this and there can not be two degrees obtained in a  XXXX  college. I ask her what am I to do with this degree? Where can I go with and  XXXX    XXXX    XXXX   XXXX  degree at the age of  XXXX ? I had basically just spent all this money to re-do high school! She said I did n't even get a   XXXX   XXXX   degree but might be able to shift some classes around as substitutes and pull out a  XXXX   XXXX  degree. I told her I never signed up for  XXXX   XXXX  degree, it had always been  XXXX    XXXX    XXXX  since day one. She apologized, wound up substituting a total  of eight cla sses and presented me with an  XXXX    XXXX    XXXX  in  XXXX   XXXX  degree agreement and a list of four year colleges I can apply to.   I feel cheated. Like all the time and energy I 've spent trying to learn a trade and earn a degree that could potentially afford me a comfortable living was thwarted by this one schools lack of knowledge, leadership, advisory board members, and communication. Today I find I am still only qualified to earn what I have in the past and still only offered the same   XXXX  or  XXXX   XXXX   jobs I was offered in the past. This is the sole reason I went back to school was to get away from this type of employment of working every holiday, weekends, standing on concrete floors, and minimum wage. Now I am  XXXX   years old a nd faced with a student loan debt on a   XXXX   salary.

Company response to consumer: Closed with explanation