Consumer complaint received 2022-08-30
Company: JPMORGAN CHASE & CO.
State: OR
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I represent a Chase Bank holder of a checking and savings account. 

Between XX/XX/XXXX and XX/XX/XXXX unknown persons made a total of fifty seven fraudulent and unauthorized electronic funds transfers from my client 's Chase checking and savings accounts. The unauthorized charges appeared on his monthly statements for the periods ending XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I made demand upon Chase by letter dated XX/XX/XXXX, and provided Chase with my client 's bank statements reflecting the unauthorized transfers. 

My client reported the unauthorized transfers to Chase Bank on XX/XX/XXXX. Chase assigned claim numbers and investigated. Chase restored funds on two claims, however with respect to the claims listed below, Chase failed to refund the full amounts to which my client is entitled, in violation of the Electronic Funds Transfer Act ( 15 USC secs. 1693-1693r ).

The total amount of funds owed by Chase is {$140000.00}, which represents the value of unauthorized electronic funds transfers for which my client is not liable under 12 CFR 1005.6. There is no question that these transfers were unauthorized, and the bank statements themselves demonstrate Chases obligation to restore these funds. Because there is no legitimate basis for Chases denials, my client is additionally entitled to reimbursement of his attorneys fees, which currently total {$2000.00}. 

The applicable claims information is as follows : The following EFTs from my client 's Checking Account were unauthorized : Date Transferee Amount XX/XX/XXXX XXXX  {$9.00} XX/XX/XXXX MoneyLion {$9.00} XX/XX/XXXX MoneyLion {$20.00} XX/XX/XXXX MoneyLion {$1100.00} XX/XX/XXXX MoneyLion {$9.00} XX/XX/XXXX MoneyLion {$20.00} XX/XX/XXXX MoneyLion {$9.00} XX/XX/XXXX XXXX  {$20.00} XX/XX/XXXX XXXX  {$9.00} XX/XX/XXXX XXXX  {$20.00} TOTAL {$1200.00} My client gave notice to Chase of the unauthorized transfers on XX/XX/XXXX, closed the accounts and filed a police report with the XXXX XXXXXXXX XXXX XXXXXXXX. Chase restored the {$1200.00} on XX/XX/XXXX, and then without prior notice removed this amount in two withdrawals on XX/XX/XXXX ( {$1100.00} ) and XX/XX/XXXX ( {$120.00} ). 

My client separately investigated his claim with XXXX. By email dated XX/XX/XXXX XXXX notified my client of the results of its own investigation, and confirmed that the account into which the unauthorized transfers were deposited was opened fraudulently, and that my client did not open nor have any knowledge of the unauthorized XXXX account. XXXX disclosed these facts to Chase on XX/XX/XXXX. The only evidence is that my client did not authorize or benefit from these transactions, nevertheless, when my client questioned the denial of his claim he was told : We can not do anything. This claim is closed. 

Chase opened five separate claims on charges against my client 's savings account. As with the unauthorized transfers from my client 's checking account, the withdrawals were made by accounts at four crypto currency companies. Chase restored funds to my client 's accounts totaling {$6000.00} for two claims, but the following EFTs from my client 's Savings Account, in the total amount of {$130000.00}, were unauthorized, and must be restored by Chase : Claim XXXX Date Transferee Amount XX/XX/XXXX XXXX {$170.00} XX/XX/XXXX XXXX {$180.00} XX/XX/XXXX XXXX {$98.00} XX/XX/XXXX XXXX {$4900.00} Claim Date Transferee XXXX XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX {$110.00} XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX {$9700.00} XX/XX/XXXX XXXXXXXX XXXX  {$8700.00} XX/XX/XXXX XXXX Labs {$5800.00} XX/XX/XXXX XXXX Labs {$8300.00} XX/XX/XXXX XXXX XXXX {$4800.00} XX/XX/XXXX XXXX Labs {$10000.00} XX/XX/XXXX XXXX Labs {$6500.00} XX/XX/XXXX XXXX XXXX  {$8500.00} XX/XX/XXXX XXXX {$4800.00} XX/XX/XXXX XXXXXXXX XXXX {$10000.00} XX/XX/XXXX XXXX XXXX {$980.00} XX/XX/XXXX XXXX XXXX {$1500.00} XX/XX/XXXX XXXX XXXXXXXX {$1600.00} XX/XX/XXXX XXXX XXXXXXXX {$4600.00} XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX {$6600.00} XX/XX/XXXX XXXX XXXX XXXX {$370.00} XX/XX/XXXX XXXX, XXXX {$1000.00} XX/XX/XXXX XXXX XXXX {$1100.00} XX/XX/XXXX XXXX XXXX {$3000.00} XX/XX/XXXX XXXXXXXX XXXX, XXXX {$8600.00} XX/XX/XXXX XXXX XXXX  XXXX {$890.00} XX/XX/XXXX XXXX XXXX {$990.00} XX/XX/XXXX XXXX  XXXX {$1700.00} XX/XX/XXXX XXXX XXXX {$3000.00} XX/XX/XXXX XXXXXXXX XXXX XXXX {$3000.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$3000.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$3600.00} XX/XX/XXXX XXXX XXXXXXXX {$990.00} XX/XX/XXXX XXXX, XXXX {$4800.00} XX/XX/XXXX XXXX XXXX, XXXX {$600.00} XX/XX/XXXX XXXX  {$630.00} XX/XX/XXXX XXXX {$1500.00} XX/XX/XXXX XXXX {$500.00} XX/XX/XXXX XXXX XXXX reverse {$0.00} XX/XX/XXXX XXXX XXXX, XXXX {$400.00} XX/XX/XXXX XXXX XXXX, XXXX {$980.00} XX/XX/XXXX XXXX XXXX, XXXX {$2900.00} XX/XX/XXXXXXXX XXXX  {$400.00} XX/XX/XXXXXXXX XXXXXXXX  {$300.00} XX/XX/XXXX XXXX XXXX, XXXX {$250.00} XX/XX/XXXX XXXX XXXX, XXXX {$1000.00} XX/XX/XXXX XXXX {$400.00} TOTAL {$130000.00} I was hired when my client got no further response from Chase. I made demand upon Chase by certified letter dated XX/XX/XXXX. I have been told on two occasions that the matter had been referred to the Chase legal department, and that they could not tell me when we would receive a decision. This is the same response that Chase had given to my client before he was forced to obtain legal representation.

Company response to consumer: Closed with explanation