Consumer complaint received 2015-10-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
My problem with Wells Fargo Home Mortgage started after I filed bankruptcy to save another property I own in a different state. I have XXXX loans with Wells Fargo and was having problems with the mortgage on a property I own in XXXX, CA. My bankruptcy was filed in XXXX. On or about XX/XX/XXXX I received a letter from Wells Fargo Home Mortgage stating that I was to send my mortgage payments to Wells Fargo Home Mortgage, XXXX. XXXX XXXX, XXXX XXXX, IA XXXX. I began making the payments to this address. My bankruptcy was dismissed in XX/XX/XXXX and I was told that there was un-applied funds in the amount of {$2400.00}. I continued to make my payments but then I started receiving letters from Wells Fargo that I was behind in the payments.and was given an amount of over $ {$6000.00} that was delinquent. I never stopped making payments on the loan and provided Wells Fargo with copies of cashed money orders drawn on Wells Fargo Bank as evidence that I was making the payments so this amount has been in dispute. I also requested the loan be audited and received a letter XX/XX/XXXX that the inquiry was going to take longer than they expected and would be resolved by no later than XX/XX/XXXX. I continued to make payments to the XXXX XXXX IA address. I received a letter dated XX/XX/XXXX from an attorney, XXXX and XXXX, XXXX that Wells Fargo has turned my account over to foreclosure and was advised that a foreclosure was file on XXXX XXXX but no date for the foreclosure sale has been set. I am very upset about this as I feel they are now trying to take my home. I am XXXX years old and on a fixed income. I receive all kinds of letters, phone calls and people coming to my home saying they have been sent by the bank and trying to gain access to the inside of my home. I never received a resolution from Wells Fargo regarding the audit of the loan. I contacted Wells Fargo and explained to them that I had the money orders to prove I have been making payments and they told me my loan had not been paid since XX/XX/XXXX and that I owed approximately {$8400.00} in back payments, not included fees. I spoke to a gentleman named XXXX and he advised me to send in the copies of the money orders. This will be the third time I have provided them with proof that I have made the payments. At this point, I do n't have confidence or trust in Wells Fargo to follow through with what they promised and feel it is in my best interest to file this complaint. I have been trying to apply for a loan modification but was told I had too much income. That is impossible as I am on a fixed income ; I receive a small pension and social security. I also have been advised that the loan I was in was a deferred interest loan and was considered predatory. My mortgage balance is upside down with the additional interest due on the loan. Please assist me to mitigate foreclosure on my home. Any help you can provide will be greatly appreciated.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation