Consumer complaint received 2023-08-09
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
On XX/XX/2023, I used my Chase Debit card, to order tickets from an XXXX XXXX airline travel agency. During the transaction for {$1100.00} dollars from my chase checking account using my debit card. The problem was after the purchase I was never able to log into XXXX or the mobile app using the confirmation number I was given from XXXX I got an error message saying that number did not exist. My fight was the next day so otw to the airport I tried again, and same thing! I called XXXX, manger who assured me I would be able to log in, I then tried calling the rep that sold me the tickets, no answer after multiple calls, and sent an email. The kiosk at airport for XXXX I had the same message, and spoke with a XXXX rep. I missed my flight and was stranded at airport with my XXXX little sons. With no tickets or any promise of getting to the bottom of this. Otw to my vehicle from airport terminal I called chase claims, explained, EXACTLY what happened with a claims rep, stating that the confirmation number would I was given would not let me log into to even get my boarding passes/tickets. I then wanted a claim put in so I could be issued a temporary credit. Chase comely botched that claim, and got completely lied to and made look stupid because XXXX said the tickets were non refundable! Chase closed the claim within hours of me opening it, did no investigating and listened to XXXX, closed the claim. Then month later I put another one for fraud after Chase fraud services had confirmed XXXX tickets whens back into my account and tried to charge card again! I was issued a temporary credit but it was reversed a month later, for mo reason! XXXX tickets lied and said the tickets were purchased from me, and they were non refundable through airline. I then called XXXX and they told me since I never actually checked in, XXXX actually sent the money back to XXXX and the tickets were open! It was up to the ticket agency to close it to iniate refund. I also discovered that XXXX changed the card from my debit card to a merchant company card. I found this out because, XXXX was going to refund me personally and the last 4 of card were not mine! XXXX agent told me that is completely fraudulent for them to do that. So not only is XXXX refusing to close the tickets, but the double billed, so I can not receive a refund directly. I have submitted screenshots to Chase about this, along with countless emails of XXXX rep lying about not being able to close out the tickets. Chase said they attempted twice to recover this, even though they did not attempt anything. They believed XXXX tickets lie about the tickets not being refundable when the money is already been sent back! Chase refuses to look at the evidence, after two different branch mangers from local chase banks faxed them in. The claims reps, exalations managers, have been rude, disrespectful, not willing to help me! I have been a loyal chase customer for almost 15 years and are not willing to fight for a customer of theirs. They have refuse to issue me a temporary credit and investigate when their is mountains of evidence in my favor, and nothing I said to the claim reps were actually annotated in the notes! Ive wasted 5 months on this and still have almost XXXX dollars out of my account! I refuse to put cover that money, I have had fraudulently taken. On top of that I have almost XXXX XXXX XXXX dollars in overdraft fees that would be reversed if chase claims did their job and reversed this claim. I am also at risk of my account being closed because I have not used it in over 60 days. I opened this account 15 years ago because Im a service connected veteran that one of my several direct deposits I use chase account for is my government allotments I receive for service connection XXXX. I have a lawyer that wants to put chase in lawsuit against XXXX  tickets. This is completely unacceptable, unprofessional, and down right disappointing that a huge entity like JP Morgan Chase treats a loyal customer!

Company response to consumer: Closed with monetary relief