Consumer complaint received 2017-03-18
Company: Navient Solutions, LLC.
State: MO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
In XX/XX/2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying $ XXXX/month in these loans, yet the balance owed still totals about {$25000.00}. I reconsolidated, which did not help that much and spent many hours on the phone with XXXX, a company that has lied to me numerous times about a loan forgiveness program. I have already paid back more than i borrowed and have run out of options, while paying med bills, child support and everything else. 
XXXX In XX/XX/2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying $ XXXX/month in these loans, yet the balance owed still totals about {$25000.00}. I reconsolidated, which did not help that much and spent many hours on the phone with XXXX, a company that has lied to me numerous times about a loan forgiveness program. I have already paid back more than i borrowed and have run out of options, while paying med bills, child support and everything else. 
XXXX In 2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying $ XXXX/month in these loans, yet the balance owed still totals about {$25000.00}. I reconsolidated, which did not help that much and spent many hours on the phone with XXXX, a company that has lied to me numerous times about a loan forgiveness program. I have already paid back more than i borrowed and have run out of options, while paying med bills, child support and everything else. 
XXXX In XX/XX/2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying $ XXXX/month in these loans, yet the balance owed still totals about {$25000.00}. I reconsolidated, which did not help that much and spent many hours on the phone with XXXX, a company that has lied to me numerous times about a loan forgiveness program. I have already paid back more than i borrowed and have run out of options, while paying med bills, child support and everything else. 
XXXX In XX/XX/2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying $ XXXX/month in these loans, yet the balance owed still totals about {$25000.00}. I reconsolidated, which did not help that much and spent many hours on the phone with XXXX, a company that has lied to me numerous times about a loan forgiveness program. I have already paid back more than i borrowed and have run out of options, while paying med bills, child support and everything else. 
XXXX In XX/XX/2007 i finished a 2 year XXXX degree with both private and federal loans totaling {$39000.00}. I only took the required courses for this degree. For the majority of the past 10 years i had been paying {$38.00}

Company response to consumer: Closed with explanation