Consumer complaint received 2022-11-07
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
On XX/XX/XXXX, this past Friday, Barclay Card reduced my credit line from {$10000.00} all the way down to {$1100.00}. This despite the fact that I have never had a late payment in over XXXX years and usually use less than 10 % of my credit limit. They said the reason was due to issues with other credit cards and loans, but I explained to them that I had over {$26000.00} stolen out of my bank account nearly XXXX years ago without my knowledge and through no fault of my own and I needed to enter into a debt settlement program for XXXX loans that were taken out in my name, although they were actually for my mother, who was reimbursing me for the payments made. One has already been settled, and the other is in in the process as I am making an initial lump sum payment of nearly half of what they are asking for tomorrow, but I still need to get the paperwok and documents to sign to make it official. This should be paid in XXXX months. There are also a couple of credit cards that are delinquent and way over their limit, that are in my name, but I made none of the charges. They were also done by my mother, who I made an authorized user, and all charges made on these cards were supposed to be paid by a third party, which they were, but they were all returned, becuase the payments were never authorized, despite us telling them to make sure they were. It was understood that I was not going to be making any payments on these cards, and they were only taken out in my name because I had good credit at the time. The same reason for the aforementioned loans being taken out in my name. I've had an XXXX plus credit score in the past, but it dropped in excess of XXXX points in the months following these things happening, none of which are my fault. I am working very hard to repair my credit, and it has made somewhat of a comeback, although I still have a long way to go. I have another card with Barclays that also had a {$10000.00} credit limit that got reducced all the way down to {$500.00} in XXXX of 2020, but that was just after all these other bad things happened, so I understood it at the time, even though they were not anything that I did wrong. I pay for all the charges that I put on my credit cards, but I'm not paying for anyone else 's, even if the card is in my name. I informed the FCRA and the credit bureaus about the situation with these XXXX cards, XXXX which is just charged off as a bad expense, and the other that was sent to a collection agency. We XXXX try to do something with them at some point in the future, but it won't be able to be very much, as they need to be paid by my mother who is retired and on a fixed income and has limited financial resources, and is also paying me back for all that money that got stolen, as it was a mistkae she made without my knowledge that cuased it to happen. I've still only recovered a little less than a third of what was stolen, plus there have been othr legal fees and taxes that have resulted beaus of it, that she need to give back to me aas well. It's going to take some time to get paid back by someone who has virtually no money, in larg part because of terrible financial decisions, and who is retired and on a fixed income. As I said, I have an exemplary payment history with Barclays and normally have very low credit usage, but now, after more than XXXX yers, they decide to take XXXX XXXX of the credit away on the other card? I'm not responsible if other people are crooks and/or stupid. I even asked if they could meet me halkfway and give me some of the credit back on both cards, say $ XXXX on each, instead of $ XXXX on each, but they weren't even willing to do that. I told them that this is a stunt, to do this after more than XXXX years later, while my credit score is improving sowly but surely, and having never had a late payment, and that a complaint was going to be filed against them. Right now, the XXXX cards ar locked, as I don't want to close them yet, as XXXX is the oldest card I had, and I've had the other for over XXXX years which helps my credit history, which in turn helps my scorre. I also am reluctant to make any mo inquiries for othr cards, as too many of them tend to lowere your score somewhat, and I have a few too many right now in the last couple of years already. I woul appreciate it if you could first try to do something to restore some of my original credit with them, because they are being very unfair, and I am suffering because of what other people have done, and it's not right!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation