Consumer complaint received 2015-10-25
Company: EVERGREEN PROFESSIONAL RECOVERIES, INC.
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
Evergreen Professional Recoveries ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, WA XXXX, phone : ( XXXX ) XXXX, website : XXXX : XXXX XXXX is filling a collection on my credit report for a tax preparation firm XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, WA XXXX, phone : XXXX, website XXXX ). 

I hope that by submitting this dispute, the government will check in the practices of those companies and protect me and other customers from their illegal actions. 

All what I am saying is documented by the attached e-mails between me and the XXXX company. None of it is hear/say. 

=================================================The tax company ( XXXX ) did not do my 2014 taxes. I challenge them to prove they did. I even challenge to prove that we have a written contract. 

For more than a month, they did not provide an acknowledgment of receiving my files ( XXXX ) or when will they finish doing my taxes. 

I complained by e-mail, they said that they are busy and can not commit to a date. 

I requested to take my XXXX and take it to another tax company for processing. They said they will assign another person to work on it. The person said in the e-mail that he can not commit to a date to finish my taxes. To show his understanding, he said in his e-mail that my tax case will have no refund. I understood right away that he did not even open my files ( I usually get around {$3000.00} refunds, and for this particular year 2014 XXXX did actually refund more than {$3000.00} ). I asked in an e-mail to get my XXXX to take them somewhere else. 

XXXX in an e-mail said that they can not commit to a date. I asked to get my XXXX and they said in the e-mail that I can pick them from their front desk after more than a month with no delivery of work or even an apology. 

I picked my XXXX, and filed my taxes with another company. As I told you, XXXX refunded me more than # XXXX. 

Following that, XXXX sent me a bill for {$400.00} by e-mail. I responded by e-mail right away saying : " Pay for what, you did not prepare my taxes ''. I never heard from them again till I got a call from the Evergreen Professional Recoveries. I told them the case exactly like I am saying it here. Then I heard nothing from anybody till I found the collection on my credit report. 

I called Evergreen Professional Recoveries. They said they will look into it. I asked them to take my e-mails to confirm what I say, they refused XXXX Please check the recorded phone calls. They say it is recorded ). 

===============================================I am subjected to a malicious attack on my credibility by both XXXX and Evergreen Professional Recoveries. 

Despite the clarity of the case and having everything documented in e-mails, they managed to put a collection on my credit record and drop my credit score by XXXX points. 

I hope that by escalating this case, the government will check in the practices of those companies and protect me and other customers from their illegal actions. I believe that those collection companies have rues to follow before they go damaging customers credit scores. First, they should have checked the case presented by XXXX ( our exchanged e-mails could have clarified the case ). Second, they should have checked my e-mails to confirm my case XXXX their recorded phone conversations with me will show that they refused to get the e-mails from me ). Instead, I believe they have an interest in the collection, no matter what and no matter if it is justified or legal. What they did was illegal and I want to hold them responsible for that.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation