Consumer complaint received 2022-11-17
Company: Resurgent Capital Services L.P.
State: OR
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Most Recent Communication XX/XX/XXXX Received an envelope from Resurgent after they received and signed for a cease and desist letter. It shows delivered to my XXXX XXXX XXXX XX/XX/XXXX via my USPS Informed Delivery. The letter is the exact same letter as the previous letter dated XX/XX/XXXX with all of the exact same contents ( regarding my " recent inquiry '' ( Sent a statement not an inquiry on their website on XX/XX/XXXX ). It contained the letter, only ONE of the debt companies ( not all of them ), a paper stating " Your Account is Charged Off '' and an Account Summary Report ) TIMELINE OF EVENTS XX/XX/XXXX Called and spoke to Resurgent regarding debts, explained that they are not mine, my ex-husband opened them and I will not pay on any of these debts. Got account numbers and reference numbers. Never received any written documents from them 5 days after contact as required by law XX/XX/XXXX Sent letters to Resurgent refusing to give my privacy protected information XX/XX/XXXX Received signed return receipt showing receipt of my responses signed and dated XX/XX/XXXX XX/XX/XXXX Contacted through their website - detailed information about each account and when they expire from collection and my credit report. Stated I will pay nothing XX/XX/XXXX Received a letter dated XX/XX/XXXX regarding my " recent inquiry '' ( Sent a statement not an inquiry on their website on XX/XX/XXXX ). It contained the letter, only ONE of the debt companies ( not all of them ), a paper stating " Your Account is Charged Off '' and an Account Summary Report XX/XX/XXXX Called the number on the letter XXXX and spoke to XXXX, she wouldn't answer my questions so I hung up and called back. Second call : spoke to Patience and got some information until she thought she could talk over me. I was transferred to XXXX a Senior Rep who told me I can stop all communications by placing a verbal cease and desist so I did that. She also advised me that it would be better to put it in writing to make sure it gets done. She also gave me the address. 

XX/XX/XXXX Wrote the cease and desist letter with no end date until my death and covering anything with my name on it. 

XX/XX/XXXX Sent the Cease and Desist letter certified, return receipt ( to prove it was received ) XX/XX/XXXX Received the return receipt that my letter was signed for and received dated XX/XX/XXXX XX/XX/XXXX Received an envelope from XXXX after they received and signed for a cease and desist letter. It shows delivered to my XXXX XXXX XXXX XX/XX/XXXX via my USPS Informed Delivery. The letter is the exact same letter as the previous letter dated XX/XX/XXXX with all of the exact same contents ( regarding my " recent inquiry '' ( Sent a statement not an inquiry on their website on XX/XX/XXXX ). It contained the letter, only ONE of the debt companies ( not all of them ), a paper stating " Your Account is Charged Off '' and an Account Summary Report ) XX/XX/XXXX At XXXX XXXX  I called Resurgent regarding the letter I received. I spoke to XXXX and informed her the call was being recorded. I requested to speak to a Supervisor and was transferred to XXXX at XXXX XXXX  and also informed her she was being recorded. She refused to give me any information as to why I received communication after the cease and desist letter was received and signed for. She stated their company does not answer any general questions ( you have to be a customer to get answers ). She admitted there is an active Cease and Desist letter.

Company response to consumer: Closed with explanation