Consumer complaint received 2017-09-02
Company: First Advantage LNS Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I lived at the XXXX XXXX XXXX XXXX in XXXX Texas. I rented a, floor to ceiling,. windowed apartment, corner unit that looked down XXXX XXXX XXXX and a garden grass area. We rented that unit and paid additional rent based on its location, corner unit and full windows (that was how it was advertised "Corner Unit Full Glass"). After a couple of months and much construction dust the windows on the outside became filthy (I have pictures), from the outside. These windows were non-operable and could not be cleaned by any tenant. I wrote the landlord 7 times from XX/XX/XXXX to XX/XX/XXXX asking for them to clean the windows. Stating I rented a complete walled glass corner apartment and you can hardly see out of them. In my lease agreement Para 31.1 and 31.2 it states that after 2 requests stating a common area (exterior windows being common to the bldg.) is not maintained that my next course of action is to move out. I notified the landlord that I was moving out based on this language. They then told me someone was coming to clean the windows, which never happened. It is my understanding that they did have someone clean all the windows in the bldg about 3 months later and after my original lease expiration. 

I followed all the contract language, gave proper notice, paid my rent up to the last day, cleaned the apartment and did not deduct my deposit amount. The unit was left in perfect condition, as I have records of their final inspection. They have not returned my deposit and they want me to pay the last two months of my rent. 

XXXX (collection agency) contacted me in XX/XX/XXXX, I had communicated (writing and Phone call) with XXXX XXXX of XXXX XXXX, XXXX XXXX of XXXX, XXXX XXXX  of XXXX, XXXX XXXX oXXXX XXXX, I have written and talked directly to each of these  people I have even written the President of the Apartment complex. None of these people ever get back to me. They say they will then I just receive another letter 30 days later. I have told and written to them I do not owe them money that they owe me $XXXX rent deposit. But they just ignore me and send me another letter.
I tried to negotiate, starting with return my deposit ($XXXX) to return $XXXX of the deposit. But XXXX states that they are a collection agency and don't have the money. 

They continue to write false letters stating that they attempt to contact me and I do not respond, this is not true my last contact was with XXXX XXXX onXX/XX/XXXX, here is her response:
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On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX  wrote:
I didnt say you arent right I happen to agree with you and I plan to point this out to their bosses to see where it goes. 
 
XXXX XXXX
Client Support Specialist
XXXX XXXX XXXX XXXX
XXXX ext XXXX
Fax XXXX
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Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation