Consumer complaint received 2015-09-11
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo Foreclosure, Sherriff 's Sale And Denial of Full DisclosureXXXX File No. XXXXXXXXOur Client : XXXX XXXX XXXX XXXXAddress : XXXX XXXX XXXX, XXXX, NJ XXXXXXXX XXXX Loan No. : XXXXHomeSteps Asset No. : XXXXWells Fargo Loan No. : XXXXIt was our understanding that the difference between our final judgement [ circa {$330000.00} ] and the amount for which our house was sold [ {$410000.00} ] would be returned to us. So far, Wells Fargo has given us the run around saying that 'other charges and expenses ' have been applied to the balance leaving nothing due to us. Please review this situation for us and let us know if what they have told us is accurate. 
A brief history : In XXXX XXXX, I was laid off from my XXXX job at XXXX in XXXX and was diagnosed with XXXX XXXX in XXXX of XXXX. I had successful XXXX in XXXX of XXXX, and because of other health issues, applied for Social Security XXXX, which was approved in XXXX XXXX. When my sister lost her job at the end of XXXX, I continued to send Wells Fargo my half of the mortgage payment from my unemployment compensation, which they would not accept. We continued to pay our property taxes until the middle of XXXX when those payments were taken over by Wells Fargo without our prior knowledge. Similarly, our XXXX homeowners ' insurance payments were returned to us also having been paid by Wells Fargo without prior knowledge. 
When my sister started working again in XXXX, we started negotiations with Wells Fargo to refinance the mortgage [ hopefully at a lower rate ] and to tack the arrears onto the refinanced loan. Wells Fargo dithered on this process nearly two years and a half years until they started scheduling sheriff 's sales in XXXX XXXX, which our lawyer was able to squash for several months as we continued to provide Wells Fargo with the copious documentation they always requested. The only time that Wells Fargo ever proffered an offer was during a bankruptcy filing that my sister did in order to manager her debt but that offer was not a refinancing option with the arrears included. Needless to say, because of that offer, the bankruptcy filing was rejected by the courts. 
Our last delay of sale was in XXXX and we only received notification of it the day before the sale was due. Having not received any notification of a delay in the XXXX XXXX sheriff 's sale by mail delivery on XXXX XXXX, I started calling our lawyer, only to find out on XXXX XXXX that the house had been sold to XXXX XXXX when an occupancy inspector showed up at our home and handed me his cell phone to speak with a XXXX XXXX representative. I was told that the sheriff 's office would present us with eviction papers after ten days and those ten days turned out to be ten standard days [ XXXX XXXX ], not XXXX business days [ XXXX XXXX ] The eviction notice actually came from the bank 's lawyers, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX NJ offering XXXX moving options : 30 day option [ XXXX XXXX ] with a {$3500.00} stipend, or a 60 day [ XXXX XXXX ] with a {$2500.00} stipend ; and a month-to-month lease option. 
Even though our lawyer sent XXXX, XXXX XXXX XXXX, XXXX a fax on XXXX XXXX [ attached ] one week after we first notified him of what had happened, we think he dropped the ball by not following-up with the bank 's lawyers to stop the XXXX XXXX sale. 
I think that Wells Fargo had failed in its responsibilities to consider our requests for refinancing and moved to sell our home without due process. 
We can provide you with any and all copies of additional documentation in support of this letter.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation