Consumer complaint received 2016-01-22
Company: JPMORGAN CHASE & CO.
State: CT
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Theft My life got interrupted through no fault of mine. I bought a company in a field that I spent majority of years working in. Unbeknownst to me, a competitive company in State of Florida also wanted my company. They watched and waited until I got successful, then filed a lawsuit for XXXX seeking damages, all trumped up. Well it winded through the Florida courts for over XXXX years and all my savings ( yes I had savings that could keep me afloat for at least 5 years if I chose to take a break ). All that and more was eaten up by legal fees. Won the case ( jury trial ) which left me in serious hardship. Instead of filing bankruptcy I contacted each lender - and so this is where Chase comes in. Applied for and got a Dodd Frank lower rate on my mortgage. 
Paid the first month and when the second payment was to be made, they would not accept payment. Went to the bank in person to find out why, bank manager could not tell me. I had to come back and call Chase Mortgage department. Nobody at Chase knew that I had a mortgage, did not know why payment could not be accepted, and wanted to find out who told me how much to pay, etc. And that was really where XXXX began for me. For the next two years - talking with over XXXX people from JP Morgan Chase, it was a puzzle..who told you your home was being foreclosed on? We have no such information in your file. As a matter of fact your file is empty. You have to file for a new mortgage again ... this I did over and over and over and over : by email, by Chase bank, by fedex, by regular mail..no matter what I did, the result was still the same ... always a page or XXXX missing that required me to fill out forms again. I kept every piece of paper and documentation of this XXXX that Chase put me through. I finally got it resolved after I cried like a baby to a manager at one of their bank. Manager faxed each sheet of paper and verified that it was received - I got my house out of foreclosure. 
In the meantime I learned from XXXX of the many Chase representative that I chatted with, that there was an 'open secret ' at Chase : staff members in the mortgage department were given incentives to foreclose on homes thereby adding a good amount of real estate to Chase XXXX ever growing portfolio. And that was how I got sucked into Chase 's XXXX. 
Contact XXXX XXXX the CEO of Chase to explain the situation and to get the excessive hidden charges of over $ XXXX removed from my account. A charge that I might add, was so deeply hidden that it was never displayed on my statement. Each time you called the bank to verify amount, quite a few of them had no idea what I was talking about. At this point I am not even talking about the sleepless nights, the pain and suffering, the stress all from a rogue company 's action. 
Chase 's response is always the same, we are right and you are wrong. I have the documentation, CHASE - nothing and they finally admitted that the mortgage was a VERBAL one. A legal institution giving a VERBAL contract while they made sure all 'i 's '' and " t 's '' were dotted when they were taking government hand out so that they could become 'too big to fail '. I played by the rules, I had exceptional credit score, I lived within my means, I was careful with my money and paid all my debts until the unlawful litigation from thieving Florida Lawyers. I work 20 hours per day, every day, to dig myself out of the financial mess..and all I am asking for is someone to help me with this dishonest financial institution. It amazes me that after all the dishonest dealings that caused the economy to tank, none of them went to jail. I am one person, I will never give up and will never let this dishonest empire rob me. I would rather be held up at the corner by a local thug than contribute to 'high ' living of this unscrupulous & dishonest gang. No difference between thug & Chase. Next - Press/TV

Company response to consumer: Closed with explanation