Consumer complaint received 2022-01-28
Company: NAVY FEDERAL CREDIT UNION
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Check cashing service
Issue: Problem with customer service

Complaint:
I am in a state of emergency I have been robbed while traveling someone broke into my truck and found where I had my traveling emergency cash and stole it now I called Navy federal and asked him if they could make my pending deposit available two days or three days early instead of one day early and they said no the money is not actually in the bank the federal government is just saying they are going to pay you this money on that day we already pay you one day early as a courtesy for being retired military OK I says maybe I can borrow it I just need it may be {$1000.00} to get where Im going my truck is a tow package and uses a lot of gas and I wanted to make sure I had enough money to go or get home anyway I was shot down on the loan because of Credit I guess I will get a letter about that and I forgot to mention the lady I asked the lady a civil what do I do if I get turned down and she said you call us back and well work through this somehow well I called back and the customer service agent said we cant we wont and I said let me speak to your supervisor and I had also spoken to the same lady about this issue already at which point during the previous conversation I said let me speak to someone higher in authority than you I dont care if it is the board members and you have to wake them up at XXXX this morning I dont care this is an emergency Ive got to get home Im in my truck all night long now and it is cold and I am hungry and tired I wan na go home she said there was no one of higher authority than her or would not let me speak to anyone so I said the last time I ask you to speak to the board members I ask this time Im not asking Im telling you youre going to let me speak to the board members or at least give me a phone number or an email address where I can contact the board she said there was no way of contacting the board and I said why do they not exist are they dead are they Democrats is this how Biden got elected he used our XXXX  board members as voters anyway I was being a little sarcastic but I was actually very hot at the stupidity of that statement I told her if there are not contactable then I want to run for membership on the board myself and Im going to Ill get to that at a later point in my life or maybe not so late I think it wont be so late matter-of-fact finally she gave me a website after I talk to her a third time and I was very blunt and stood my ground but still respectful she could not answer a single question she bagged herself into a corner where she just could not say anything and then said Im not talking to you anymore hang up and dont call back well not only was I treated like I was a nobody Ive been with this bank at which I forgot to mention since XXXX it is XXXX XX/XX/XXXX to today this is my complaint she finally said when I brought it to her attention that XXXX XXXX accommodated me and the same situation and said they had an emergency I believe it was XXXX XXXX I might be mistaken about that but Ive been XXXX XXXX about as long as Ive been with Navy federal anyway they said for emergencies they would do it once a year up to five days early if the deposit was pending in the account already now I said does Navy Federal Credit Union not have emergencies she said no oh no not Navy Federal Credit Union they do not have XXXX and I gave her examples of emergencies I have answered the call to while I serve 21 years in service from my country I told her I answered the call when it was an emergency and went above and beyond I said let me speak to the captain I said Ive spoken to many captains on their carpet throughout my life and I said it when I was right I stood my ground and Im right now and Im gon na stand my ground and Im not asking Im telling you to let me speak to the captain so she this at this point she said theres no way to talk to them they dont exist so I believe that was the term she was they dont exist anyway my complaint is not the fact that I was so dismissed so vulgar XXXX my complaint is also the fact that a branch manager was the highest level authority to speak to at Navy federal customer service high was XXXX on by the bank that I gave almost 50 years of loyalty to or may yes almost 50 years

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation