Consumer complaint received 2016-05-06
Company: M&T BANK CORPORATION
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
M & T bank keeps manipulating the order of my daily transactions and keeps delaying transactions posting in order to maximize the chances to get hit by overdraft fee. 
I would like to know why M & T bank does not post DEBIT Card / Checking account transactions in the order they occurred. Why like XXXX XXXX XXXX or any other banks, M & T does not post automatically and chronologically and on a daily basis Debit Card transactions made on a business day? Why some charges have to be pending for XXXX 3 days before they get posted so the available balance is up to date and the customer will not be misleaded to think that they have money in their account when in reality they do n't? 
I gathered evidence and vendor receipts showing the date when transactions were made with my M & T debit card and the day M & T bank post my transactions in an order different than the order of my purchases triggering an overdraft fee. In addition, how come I receive Instant Alert XXXX day after my account is negative or Checking below {$2.00} so M & T can charge overdraft fees while Alerts are received instantly when Cash is deposited in my account? 
On XXXX/XXXX/16 : I made an online payment of {$100.00} to my XXXX XXXX credit line. This transaction is posted on XXXX/XXXX/2016. 
On XXXX/XXXX/2016 : - XXXX transaction XXXX : {$50.00} sent for deposit in XXXX. 
- XXXX transaction XXXX : I made a debit payment of {$120.00} at XXXX store. 
On XXXX/XXXX/2016 : at XXXX, I received a text Alert Stating : " M & T Alert : XXXX is below {$2.00}. Available balance is - {$0.00} as of XXXX on XXXX/XXXX/16. May not reflect all transactions. '' As of XXXX/XXXX/2016 in the late night, XXXX XXXX transaction and XXXX transaction are first posted in the night batch but my {$50.00} deposit ( which should be posted too on the same date ) is still shown as pending leading the overdraft XXXX/XXXX/2016. I took a screenshot of my account on XXXX/XXXX/2016 at XXXX XXXX, the {$50.00} is still shown as pending but my available balance is {$49.00} however my total balance is - {$0.00}. Why the {$50.00} deposit is was not cleared at the same time as the XXXX transaction on XXXX/XXXX/2016 which came second? 
I went to the ATM to make a {$10.00} Cash deposit ; it says that my total available balances after that deposit that {$10.00} deposit is {$59.00} which meant that the {$50.00} deposit was immediately available but they chose to clear it after hitting me with overdraft fees ( please refer to ATM receipt at XXXX on XXXX/XXXX/2016 ). 
I have receipts and XXXX screenshot that shows time and date when XXXX XXXX/XXXX/2016 transaction were made. 
On XXXX/XXXX/2016, I got hit by {$38.00} fee that is automatically posted in the night batch. 
Desired Settlement M & T posts transaction that for sure will lead to overdraft my account then post afterward deposit transaction that would offset any overdraft risk by not clearing deposits that show available but still pending. This is not my first written complain. 
I demand {$2000.00} to settle this case for the impact it caused when I want to apply for a small consumption loan, the inconveniency and for punitive because I am sure I am not the only victim.

Company response to consumer: Closed with explanation