Consumer complaint received 2019-08-08
Company: SELECT PORTFOLIO SERVICING, INC.
State: MN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Hollo, My mortgage is with Select Portfolio Servicing and my loan # is XXXX. On XX/XX/XXXX I filed a complaint with your office, complaint ID XXXX, you contacted them and they provided you with their response. I then talked to one of your representative who told me I could refile if I did not agree with their response. I apologize for bothering your office so much but I have no one else to help me keep my home. 

In their response to you Select Portfolio Services outlined several help that have been given to me however I will like to contradict that. They mentioned a XX/XX/XXXX modification. That modification was given to me by another company that was servicing my loan at the time and that was to move my loan from adjustable loan to fix loan because I had one of those where my monthly payment kept going up. After the modification I lost my job and fell behind on my mortgage, this was when the economy was still very bad. My mortgage then moved to another company, I think, and I applied for another modification. While in the process of that modification my loan moved again to Select Portfolio. After my mortgage moved over to them they reapplied for the modification because the modification documents from the other company was not forwarded to them, according to them. So I reapplied. The kept asking for documents which I kept sending until they put my home into foreclosure. 
I then contacted your office, this was back in XX/XX/XXXX, complaint ID XXXX. When I filed the complaint with you, you contacted them and with a week they gave me a forbearance plan that gave me one year to pay {$35000.00} at $ 2,900.00+ monthly payment. I couldn't afford it and let them know. 

They then offered that I do a short-sale where they would help me with up to {$10000.00} moving cost. I put the home up for short-sale in XX/XX/XXXX and found a buyer. While they were still processing the short-sale, I got laid off from my job and moved to my family in XXXX in XX/XX/XXXX. I could not afford to move all of my belongings to XXXX so I left them in the home, hoping to move them out when I got the relocation funds. In XX/XX/XXXX they approved the short-sale with XXXX dollar to me for relocation cost. The buyer however insisted that I remove all of my things out of the house if they were to continue the sale. I couldn't do anything because I didn't have any funds to move my things. So the short-sale fell through. When they later approved the short-sale again with {$3000.00} relocation cost, but the buyer had walked away out of frustration. They kept asking for one document after the other. They didn't ask for them all at the same time, you would send one document in and by the time they ask for the next one and by the time you send that one in, the  previous one would expire, according to them and you would have to resend it again. I guess all of that frustrated the couple because they walked away. I moved back into the home, 5-6 month after it sat vacant for all that long because they suggested I do so in other to get the relocation cost. I couldn't even afford plane ticket and drove with my little daughter from XXXX all the way back to XXXX. That's how much trouble this company has caused me. 

With that they gave mean another unaffordable forbearance. To pay over {$55000.00} in one year. Except this time I would pay {$1900.00} for eleven months and on the 12 month to pay all of the balance. I starting paying the {$1900.00}, made four payments and over those 4-5 months I wrote them twice to move the {$45000.00} to the very end of the loan but again they refused. 

So if you go over my loan history, you will see that Select Portfolio Services have never given me any payment plan to help me keep my loan. You can offer a forbearance if the past due balance is 6-10 thousands dollars but not when the past due is over {$30000.00} of which some are fees. 
They have given me two unaffordable forbearance plans and a short-sale that took so long until the buyer walked away. Sometimes I actually think they just want to take back my home because there were still lots of programs when then took over my mortgage and also because of the way they handled the short-sale. I am so tire but I continue to fight with them because this is my home, this is where I have been raising my daughter. All I am asking for is for the to give me a reasonable plan, a plan that does not ask me to pay over {$50000.00} in one year. 

Thanks for doing what you do and just listening if nothing else. 

Sincerely XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation