Consumer complaint received 2023-09-05
Company: Resurgent Capital Services L.P.
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
So back in XXXX I did a debt consolidation. I never did anything like this before so I thought this was a legit company. The person I spoke with his name is XXXX XXXX he set up my account I have his email address which is. XXXX his cell number is ( XXXX ) XXXX. His work number is ( XXXX ) XXXX. Hes with debt advisors. He had set me up with the litigation practice group XXXX, The phone number I have for them is ( XXXX ) XXXX. So from my understanding, I was set up to consolidate my three credit cards that I had which are XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and my XXXXXXXX XXXX XXXX So from my understanding everything seemed like it was going good. They were directly taking the amount that we set up out of my bank account. This was from XXXX all the way to XXXX, which I have my bank statements with the amounts that were taken out. I would get phone calls from the litigation practice group saying that theyre working on my credit. Theyre talking with the vendors and everything. Seems like its going good. I have numerous phone messages, text messages stating everything seems like its in process. Come to find out the litigation practice group filed bankruptcy so then I got messages from XXXX XXXX saying that they were handed my file so I would assume they already know everything thats been going on when I tried to explain it to them they didnt want to hear it. They were reaching out to me saying that theyre trying to collect a debt I owe. They did not know nothing about my XXXX accounts they were only contacting me and trying to get money out of me for the synchrony car care tire pros. So this is where I got totally confused thinking ok so things are paid off with XXXX. Im not sure whats going on with the tire pro. So this is where I looked into my XXXX account and I called the two chase accounts. It said theyre charged off, so I thought ok they were paid come to find out theyre not paid. I still owe the debt as well the tire pro account. So now Im really wondering where did my money go that I paid and this money was getting taken directly out of my account from XXXX to XXXX. When I talked to the person, I reached out on my XXXX account for the two chase accounts and the tire pro account. They mentioned to me that nobody ever reached out to them on my behalf, to try to fix my debt with them so now this is where I think I was scammed. I got fraud upon for my money Because I still owe this debt now, so Im so confused on what to do. I got letters. I got papers saying that Im being sued for XXXX law group. I guess theyre affiliated with XXXX XXXX that they were trying to come after me sue me for money I/O, which Ive already paid the debt consolidation agency I thought. This is really affecting my credit score, and I keep receiving major derogatory remarks on my credit report when I thought I was actually fixing it consolidating it but somehow I was scammed or took in for my money because I dont know where that money went and my credit is just messed up now. This is stressing me out. Im losing sleep over this I dont know what to do.

Company response to consumer: Closed with explanation