Consumer complaint received 2017-10-18
Company: Shellpoint Partners, LLC
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
See Below for the email sent to me by the Ethics department of XXXX XXXX.

Not only were my documents submitted to the XXXX County, Il Court robo signed and forged, now I find out the plaintiff in my case is not even the Plaintiff?

How many foreclosures were filed with a fake Plaintiff? How many homes were taken? That's why servicers don't want modifications, they only way to get legal title is to foreclose. 

 Please Email Below from XXXX XXXX dated 10/4/17.

Please note that in all three of the most recent letters I received from Shellpoint Mortgage Servicing, it is clearly states that The XXXX XXXX XXXX XXXX XXXX as Trustee for the Certificate Holders of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pass Through Certificates is currently the owner of my account.

Perhaps someone should tell the XXXX XXXX XXXX XXXX XXXX that.

 I have attached an email written to me from the XXXX XXXX XXXX XXXX XXXX ethics department. 

 that they ARE ACTING AS TRUSTEE FOR THE CERTIFICATE HOLDERS, AND THEY TO NOT OWN THE LOAN OR THE PROPERTY. AS TRUSTEE,  XXXX XXXX IS NOT INVOLVED IN THE SERVING OF THE LOANS OR THE FORECLOSURE PROCESS.

Basically, what that means is that the stance that XXXX XXXX XXXX, Master Servicer and Shellpoint Mtg Servicing has been taking  - stating the XXXX XXXX was the Owner of my loan and XXXX XXXX would not allow a mortgage modification, principle reduction, etc. was also lie and has been a lie the whole time.

In fact, since I have every document, every letter, every piece of corresponsive going back 11 years, in binders filed by date then subject, and it just is incomprehensible to me that everything was blamed on the owner of my loan XXXX XXXX.

What now? My question is:  Since XXXX XXXX states, in writing, that they have absolutely nothing to do with my Loan, Property, etc. how can they be the Plaintiff in my case? If the plaintiff states they are not the plaintiff and no one actually states they own the loan why hasnt my case been dismissed? 

XXXX 




---------- Original Message ----------
From: XXXX
To: XXXX Cc: Ethics Help Line 
Date: XX/XX/XXXX at XXXX XXXX Subject: Fw: Principal Reduction / DOJ Violations / XXXX Loan # XXXX / XXXX CH XXXX 
Thank you for your recent correspondence. 

XXXX XXXX is acting as a Trustee, and therefore we do not own the loan or the property.  As trustee, XXXX XXXX is not involved in the servicing of the loans or the foreclosure process.  This is the responsibility of the Servicer.  Since XXXX XXXX XXXX services the loan associated with your property, they are the direct and only contact in regards to your request.  I have forwarded your email to them for handling.  Please contact me should you not hear from them. I have also included their contact information below. 

Servicer:  BXXXX XXXX XXXX, Master Servicer
Phone #:  Existing Mortgages/ REO:  XXXX (For callers interested in purchasing an available XXXX XXXX XXXX owned property, please refer to XXXX website at XXXX) 
               Existing Home Equity Lines of Credit & Loans:  XXXX 

Thank you for contacting XXXX XXXX XXXX XXXX Property Inquiries
XXXX XXXX XXXX - Mortgage Backed Securities  Phone XXXX  

**IF RESPONDING, PLEASE DO SO TO THIS EMAIL ADDRESS ONLY*

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation