Consumer complaint received 2022-08-20
Company: American Profit Recovery, Inc., Marlborough, MA Branch
State: LA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
When I was XXXX from XXXX XXXX XXXX on XX/XX/2022 I was sent by XXXX XXXX, to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX I was sent there for XXXX XXXX, I was at XXXX XXXX for 23 days, I was XXXX from XXXX XXXX and they called XXXX XXXX to take me back to XXXX XXXX XXXX, before I was XXXX to go to my own home that I own and have lived at for 51 years now. XXXX XXXX XXXX is my Medicare Advantage Plan Insurance. There was a lot that went on while I was at XXXX XXXX, I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX .After I left from there and went back to hospital, I told my son to go and get my clothes and belongings and my money and other articles, that I wasn't able to carry with me, because no one told me I was going back, they just showed up and took me without any explanations. I had some very nice expensive long gowns and robe that were in the dresser draws there, along with several tops and pants. I recently called XXXX  to ask for a Print out of my Bill showing each day I was there and the day I was XXXX. I want to see what all I was being charged for and they will not let me have anything for myself. I didn't even know I owed anything at all until I called them on phone and ask for this and was denied I hadn't received any bills at all since I was XXXX. But while I was there they kept asking my children for my Banking Information on several occassions. I would not give them this info, because I did not believe I had to give them this since I already had XXXX XXXX XXXX XXXX. Now I found out through Medicaid, that XXXX XXXX XXXX has tried to file for Medicaid on my behalf with out my knowledge of knowing this. I have never filed for XXXX  or have ever had it, XXXX XXXX XXXX was trying to file for XXXX XXXX XXXX for me there, and I was only there for 23 days, I was XXXX on XX/XX/2022 and went back to XXXX XXXX XXXX. I think I should have the right as a patient to get a copy of all of my charges showing all the days I was there, what all I was being charged for, everything that they said I got while I was there. I had a emergency in middle of night with my XXXX machine fell on floor and water was going everywhere and all in my mask and face, I kept calling for nurse almost a hour before they would come, they were abusive and mean, When I called and talked to the bookkeeper just last week about this, this is when I found out that she said I owed this debt, this is the first I even heard of it, I want them to send me a Statement of everything, and the bookkeeper was nasty acting and told me no and ask me if I was going to pay her this {$340.00}. that I owed to her, we had words over the phone and I ask her who g ave them the right to ask for my bankinh and all, and this XXXX XXXX XXXX  that I didn't know about, She hung the phone up in my face, and said I could not have anything.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation