Consumer complaint received 2016-04-12
Company: U.S. BANCORP
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
My bank, U.S. Bank, committed deceptive, unfair and abusive acts and practices ( UDAAP ), as defined by the Dodd-Frank Act of XX/XX/XXXX, as my mortgage lender and personal banker. In XX/XX/XXXX, I tried for a HAMP program but was Deceptively shuffled to a loan modification even though I reported unemployment income and could have qualified for a better program. I was Abusively rejected in application process and had to start all over in the 11 months it took, served by XXXX different XXXX Relationship Managers who would have no continuity with my application, the rules Deceptively hidden, leaving me the applicant having to ask for the rules. I had to repeatedly call and ask to find out during this nightmare of a year, even buy fax software so as not to miss deadlines by minutes they required. One promised me my big and small loans would be combined and I would get a lower APR, XXXX XXXX. Yet I did n't, and I was compounding interest while in loan mitigation AND getting socked with NSF and late fees. I even heard the evil glee in the voices of the XXXX phone consultants when I told them I was a XXXX person trying to get back on my feet, so they could take advantage of a weak customer and steal her house, making it impossible for me to make my payments. I began to understand the XXXX XXXX XXXX movement when U.S. Bank Home Mortgage squeezed me out of my home. 

It ended with U.S. Bank Unfairly coercing me into accepting a Trial Payment Program ( TPP ) and Repayment Plan with less than 10 days to sign, Unfairly pay double payments, with no rules transparently revealed to me -- AND send my first checks. After promising me Affordable housing program over the phone XXXX big loan package at a lower rate with smaller house payments, I got a loan mod at the same rate for my larger loan and a TPP for the smaller loan with double payments for 2 years, with their " waterfall decision tree '' deceptively hidden. I did report unemployment income, yet I was disqualified for that program. My resulting mortgage payment was $ XXXX/mo more than I 'd been paying originally ( {$2800.00} ). Again, deceptive and abusive! When I complained, their response merely regurgitate the results of my loan mod ; it did nothing to clarify or ameliorate the problem! They even had the gall to put my home into foreclosure 3 times, once when I did n't make my repayment payment by XX/XX/XXXX, once cancelling my plan without warning, sending me the plan 's rules with this cancellation notice. On the customer-facing end of their bank, because they put me into foreclosure, and another time their grossly ineffective technology failed to move me out of loss mitigation/foreclosure in the system, they told me I had to pay in person at a teller. Then it had to be processed by hand instead of by wire, so I would be late and be charged more fees. These are the many examples of utter incompetence and gouging of the consumer where U.S. Bank took advantage of me, and I should be suing them in court for XXXX, considering the interest I was charged during my loss mitigation process that I ended up paying back when I paid off my mortgage with the sale of my house, the value I lost on selling early, and the money I could have saved with an affordable plan, not to mention destroying my credit rating, which wo n't be repaired till XX/XX/XXXX. 
Just getting back on my feet after a year of XXXX and working full-time again, I could n't afford double my mortgage, so U.S. Bank Unfairly squeezed me out of my house and forced me to sell it early XX/XX/XXXX. I could have kept it 1 more year and made {$100000.00} more in a hot market, XXXX XXXX, CA. I had to rent my home for {$3100.00}, move to a temporary apartment in XXXX XXXX for a better job XX/XX/XXXX for {$2700.00}, where housing is rare, and I was still losing money on housing with my new mortgage at {$3900.00}. US Bank stole and cheated more than {$25000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation