Consumer complaint received 2015-12-18
Company: Santander Consumer USA Holdings Inc.
State: OH
Product: Consumer Loan
Sub-product: Installment loan
Issue: Taking out the loan or lease

Complaint:
I purchased a XXXX Chrysler PT Cruiser from XXXX in XXXX XXXX California XXXX/XXXX/XXXX, I first was mislead to believe that I would be able to refinance my vehicle after 90 days so I would n't have to pay the high interest rate of 24.99 % which was the amount Santander Consumer USA was offering me. Once I could not refinance I attempted to pay my car off early to eliminate some interest fees, however, Santander would not allow me to pay toward the principle balance unless I could contact them on the day the payment was received for it to be applied as a principle payment ( I contacted them several times to ensure this was their standard procedure ) was told the same information. I also had to return my vehicle at least four times within the first few months of my purchase due to A/C not working, and after the repair shop at XXXX returned my vehicle to me the second time stating they replaced my A/C compressor, the vehicle has not been in good running condition nor safe to drive since then. I attempted to replace the vehicle and called the sales rep. that processed the sale of my vehicle, I was told to call XXXX XXXX Office and state my dissatisfaction, in which I did but it was to no avail, I had to have my vehicle transported to XXXX, Ohio in XXXX XXXX, at which time I had to pick my car up again from XXXX repair, this time my vehicle was in even worse condition ; my car was loud, making a clunking noise, vibrating from under the hood when in idle position or when XXXX was turned on, to the point that I could barely drive the vehicle, the front grill was hanging off and the hood was not replaced properly, which caused snow to blow through my vents during the winter. I attempted to have all these continual issues repaired but to date they are unresolved. I have continued to make my payments on time for 26 months at {$380.00}, I am no longer willing to do so, with a payoff balance as of XXXX/XXXX/XXXX, over {$11000.00}. I am willing to voluntarily surrender the vehicle to Santander, and would like to be compensated for having to deal with unfair sales and loan practices from XXXX and Santander. My vehicle form that was on the window at time of purchase stated that it had been Certified which covered my A/C, I would have never purchased vehicle that was in such poor condition nor did I expect to pay Santander charge extra fees of {$10.00} each time I made a installment payment with them over the phone, this addition was not in the loan agreement contract from Santander. I also had a extended warranty added to my contract for the agreement amount of {$1800.00} however, over a period of 72 months it would have costed me {$3700.00} since the additional amount added to my monthly note was {$51.00}. This means that my warranty would cost me more then the resale value of my car according to XXXX XXXX XXXX ( if the car was in fair condition ). This entire ordeal is totally unfair, time consuming and stressful. I have been incapable of keeping my doctor appointments and deal with my chronic pain issues and stress related issues due to not having reliable transportation. I hope that this matter can be resolved in a timely manner.

Company response to consumer: Closed with explanation