Consumer complaint received 2016-10-30
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
Hello, I am not sure who to get in contact with. My name is XXXX XXXX and I am XXXX in XXXX for the semester. During my 5 day vacation, I came to XXXX for a stay. I was robbed at knife point on XX/XX/2016 at around XXXX to go to an ATM to withdraw money after I went to a bar the same day of my arrival. They would not let me leave until after I had paid the absurd bill of XXXX XXXX for XXXX beers ( there was footage at the bar ). They forced me to cross the street to go withdraw money from my bank account. They withdrew as much as they could after they forcibly got my pin number from me. They withdraw the equivalent of {$740.00} from my account. They still wanted more and wanted me to go back in the bar with them. When I refused they got really aggressive so I started screaming for help. They ran away and I was able to get in a Cab to go back to my hotel. When I got to my hotel, I asked the attendant to call the police so that I could report the crime and to get a police report. He told me that they would n't be able to do anything for me because it was n't in the old city. After pleading with them for more than half an hour, the attendant finally agreed to go to the police station with me. When we got there, the police officer said that he could n't do anything for me and that I should go to the police station in the neighborhood where I was robbed. We took a cab to the city of XXXX where I was robbed. When we got to the other police station, they took my passport and had me stand outside for over 15 minutes. At that point, they had me sit down and a police officer dressed in a suit came and spoke to me and gave me XXXX options : - either he gives me {$330.00} back and I get no police report to report the crime - or I would have to come back to XXXX next week for a court hearing in order to receive the police report ( I am leaving XXXX on XX/XX/XXXX ) - I speak nor understand XXXX He then rushed me and said that I had XXXX minutes to make a decision. As I was calling my bank to have them be a witness to what they police officers were saying, an officer grabbed my phone and hung up. He then convinced me to take the money instead of getting a police report. The police officer dressed in the suit then had me write a " contract '' which states that he gave me {$200.00} USD + XXXX XXXX. He would not give me any police report or receipt. I managed to get a picture of the contract that they had me write and the currency on the table. The police officer then said to me that " its for proof when I go to the club owner that we reimbursed you some of the money so that we can get our money back '' ; which makes it seem as if they were in collusion/corruption with the bar and that it is something that is done often. They did n't offer to go to the bar and make an arrest or a police report, but that they would rather deal with it right there. The effort was not made to even leave the police station. I also managed to get a picture from standing outside the police station with a picture of the officers and the man in the suit. He then told me that I could n't go to any other XXXX Police XXXX to report the crime. 

The police station is XXXX XXXX XXXX XXXX located in XXXX and it was at XXXX ( local time ) on XX/XX/2016. I have the location of where I was forcibly taken to the ATM and I have the location and pictures from the Police Station. 

The Hotel that I am staying at will not even write a statement that I came to them after I was robbed, even though one of there attendants accompanied me to the XXXX police stations. The attendant himself said that " XXXX. '' I contacted my bank but the response they gave me was inconclusive. They would n't give me police report but I have pictures with location stamps. 

I am not sure who else I should send this email to. Thank you.

Company response to consumer: Closed with monetary relief