Consumer complaint received 2022-07-25
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
XX/XX/XXXX To whom it may concern : I desperately need assistance from your agency. 



My name is, XXXX XXXX XXXX XXXX, ( this is my maiden name ). 
( I usually dont use my middle name ), I just go by XXXX XXXX XXXX XXXX 

After my divorce, I legally through the court, had my name changed from, XXXX XXXX XXXX, to my legal name as shown above. 

( XXXX is no longer supposed to appear on my credit file ). 

In XXXX, I had provided Equifax, as well as the other credit reporting agencies with legal copies of my name change documentation that I had received from the court. 
I also provided my new Drivers license, and Social Security card, showing my name change. 

I just recently received the attached post card in the mail from Equifax, and all of what they are claiming in the bulleted points, is not true.

I dont know what game Equifax is playing, they know that they have a full credit file on me, check your CFPB records, I have made complaints to your agency regarding them on several occasions. 

I need your help in finding out why they are saying this, and what has happened to my credit file. 

To begin with, I did not make any request to Equifax for my credit report recently. 

I need to know when exactly my credit report was requested. 

I need to know who actually requested my credit report. 

And I need to know, for what purpose was my credit report requested. 

And I need to know, how my credit report was requested. 

Over the past years I have had all sorts of mishandling of my credit file information through Equifax. 

This credit reporting agency has done all sorts of shady things with my credit file. 

Including adding a deceased person who I didnt know, and the person was no relation to me, Equifax added that person onto my file, as well as that persons address where I never lived. 

Equifax added medical collection accounts from that person onto my credit file, and for months I had to fight collection agencies, and Equifax did nothing to help in removing the fraudulent information. 

For years I had to fight Equifax about the persons address being on my credit file as though I had lived at that address, when I had not. 

For years Equifax had been refusing to provide me with copies of my credit reports. 

Last year in XXXX, I found out that in XXXX Equifax had provided someone at a company that I did not know, and without my consent, they provided ALL of my personal information, including full details regarding my home, the value, the size, bedroom count, etc., and whatever personal info that, that person wanted, Equifax provided this person with way more information than what is typically requested during a normal credit run. 
And to this day, I have not been able to find out who the person was, and why Equifax sold my information to them. 

I contacted the CFPB, and yet, Equifax still has not divulged the reason as to why they sold my info. 
I still want a FULL explanation. 

I need for Equifax to fully explain as to why they sent me this post card, because the information is not at all accurate. 

And I need my credit file found, and I need it to be fully restored to accuracy, and I want them to provide proof though your agency that they have corrected this situation.

I dont want Equifax to lie and claim to your agency that they are contacting me, I want your agency fully involved. 

I want Equifax to provide the CFPB with all documentation, and I want all communication to go through the CFPB, and the CFPB, can contact me. 

I want Equifax to provide me with a full hard copy of my credit report, and score.

Company response to consumer: Closed with explanation