BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2020-04-06
Company: Paypal Holdings, Inc
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
Between XXXX and XX/XX/2020 someone " '' Hacked '' into my " PayPal account and Fraudulently " Changed '' my original email address and cell phone numbers on my original PayPal account. Please be advised that I did not give anyone my permission or authorization to change my personal information on my PayPal account, neither was I notified or contacted these fraudulently changes on my account by PayPal which I find quite disturbing & appalling, This " Hacker '' made numerous fraudulent unauthorized transactions on my PayPal account and locked me out of my account both online and by telephone. I've contacted PayPal to get some assistance to recovery my account and reset my email address, cell phone number and password but is advised that I can not access my PayPal account information because the " Hacker '' changed my original email address to his/her fraudulent ( XXXX XXXX email account and a fraudulent phone number that I can not verify because it was changed without my permission and authorization. I need help to recover my account. PayPal has my original hone address and home telephone number but refuses to assist me in the recovery of my PayPal account. PayPal mails the bills to me but the " Hacker '' has complete control of my PayPal account racking up debt in my name and sabotaging my credit. I need assistance recovering my account, email address, and cell phone from the " Hacker 's '' fraudulent XXXX account & phone number so that I can gain access to my PayPal account. I find it quite disturbing in this day and age of technology that PayPal does not have a " Technical Support '' department to assist me with my request. PLEASE, PLEASE, PLEASE I'm desperate for assistance.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-13
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
Reach out to the company data x first thing I get on the phone with them don't have my right address ask him to share the information what they have on file after they verify me still failed to do that I would like my file deleted and all person information permanently deleted out your system

Company response to consumer: Closed with explanation
Consumer complaint received 2015-08-10
Company: Ditech Financial LLC
State: DE
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
For the past two years, I 've been trying to resolve a payment issue with Green Tree Servicing LLC. Green Tree continues to state that I 'm past due when I made good faith attempts to research the payment in question and made payment arrangements. Green Tree does not acknowledge the fact that payments were received and credited as a result of the payment arrangement. In addition, I was advised to send a specific amount that was past due. A certified letter was sent XXXX XXXX, 2014 and the past due amount of {$840.00} was sent to bring the account to a current status. I thought it was resolved and current based on the information provided only to receive additional letters stating that the account is past due. How is that accurate when a bank representative sent a letter with the amount that was due? I do not want to be held responsible for a banking error or mistake. Green Tree should acknowledge it, be responsible and held accountable. Also, Green Tree felt it was necessary to refer to all the correspondence sent between the XXXX of us and re-read them as they continue to stand by their responses. I noticed that I had a copy of another Customer 's letter in my packet. I have the customer 's name, address, phone, account number, email addresses, and nature of their inquiry. I think this is a private and sensitive matter. The careless act of including another customer 's correspondence is a serious matter that requires immediate attention as I continue to question Green Tree 's data integrity and commitment to quality service.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-06
Company: Self Lender Inc
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit repair services
Issue: Confusing or misleading advertising or marketing

Complaint:
The company advertised that they would help build my credit quickly by loaning money to myself. I was suppose to make a payment every month and at the end i would get money back. I never borrowed money from them it was suppose to be a savings plan and they said they would report only good credit. My credit report went done XXXX points immediately first month after they reported me late because I enter the wrong bank information for direct payment. I never seen anything that said they would report you bad and their false & misleading advertisements doesn't say we will report you for bad credit not just good credit. It's very misleading and completely unfair! I was loaning money to myself, I never borrowed a XXXX from this company and I don't feel they should be able to this to people. For a year I had already been disputing false information off my credit report because it was destroyed by fraud. All the work i had done and everything i had accomplished fixing my credit report this company destroyed in XXXX minutes. I asked to close account, they didn't and reported me late again because I quit making the payments. They actual tried to tell me they raised my score. No I don't think so! It went up from fraud account dispute being removed. On my report they are now the only late payments I have on my credit and it's most recent and looks bad. This has caused me major financial hardship! It is just not right that a company you don't owe money to and was suppose to help you build credit would just destroy someone like that. I've disputed and pleaded with them several times and they refuse to fix the false unfair report on my credit. I can't even get a business loan, credit card, car or anything and it's gon na be on my report for XXXX   years ... .. Sad!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-05
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the fair credit reporting act has XXXX XXXX XXXX XXXX violated my rights. 

15 U.S.C 1681 SECTION 602 A States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-10-30
Company: DISCOVER BANK
State: MN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-issue: Credit card company won't work with you while you're going through financial hardship

Complaint:
In the Month of XX/XX/XXXX I had been struggling to make my payment on my DISCOVER CARD due to extreme interests rate & loss of job! my minimum payment was more than 75 % of my monthly income & I could not catch up due to loss of job & other obligatory bills. I reached out to the company to get the late payment off but they were not able to help me, I've never missed a payment in over 2 years, I just happened to have that struggle now due to loss of job & extreme Interests Rates.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-10-30
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify -through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. XXXX XXXX  XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-13
Company: ENCORE CAPITAL GROUP INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
i have a report of a account on my credit report the name is XXXX XXXX XXXX for a loan I did n't open this account and it 's not mind

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-11
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I was in a covid forbearance program and have resumed payments. This company has locked me out of my web account and will not answer their phones. I've tried over XXXX times to call XXXX different phone numbers and can not get help. I finally received a loan modification packet and returned it. I started and completed XXXX trial payments and was awaiting final loan mod paperwork when I received XXXX separate letters of " Intent to foreclose '' THIS LOAN IS NOT IN DEFAULT.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-06
Company: Comerica
State: OK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
XXXX XXXX is using her XXXX account to excise tax with direct express under my identification information she scam artist that works for XXXX XXXX XXXX she a XXXX  and XXXX XXXX XXXX for the Social Security she also as a major for XXXX XXXX XXXX XXXX she charges debit too my credit account and entering my apartment illegal this is XX/XX/2020 XXXX and XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-25
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I submitted a letter to the 3 Credit Bureaus on XX/XX/2022, to delete this inaccurate information. I think you have not validated these accounts in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. This was already included in my prior COMPLAINT #, and I'm including it again. 
XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX Balance : {$570.00} XXXX XXXXXXXX XXXX Original Creditor : XXXX XXXX XXXX XXXXBalance : {$560.00} XXXX XXXX ( Original Creditor : XXXX XXXX  ) 1XXXXBalance : {$180.00} XXXX  ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXXBalance XXXX {$440.00} XXXX XXXXBalance : {$1400.00} XXXX XXXXBalance XXXX {$1200.00} XXXX XXXXBalance : {$2500.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2017-05-22
Company: WELLS FARGO & COMPANY
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
On    XXXX   XXXX    , 2017 I  responded to promotion b y Wells Fargo,  in obtaining a  Visa  card from them. The promotion stipulated, " {$200.00} Cash Rewards Bonus when you use your new card to make {$1000.00} in purchases in the first 3 months. '' I saved PDF of the promotion and the application, which I electronically submits to  Wells Fargo .   On   XXXX   XXXX    2017  I faxed their  Executive O ffice (  XXXX ,  XXXX , and  XXXX  ) about refusal of the Rewards Departmen t of W.F., in givin g me the {$200.00} cash-reward, as I had already (  1 )  spent over {$1000.00} using the  W.F . credit card and (  2 )  paid off the outstanding balance on the credit card. In so doing, I also faxed them the PDF of the promotion, upon which I had obtained the credit card. Attached please find PDF of the promotion, to which I responded. and my letter to  W.F.    Apparently,  W.F. , was telling me that ( 1 ) instead of the {$200.00}, they wanted to pay me {$150.00} and apparently they wanted to defer the {$150.00} payment to   XXXX  2017   .   Soon after opening the account, it became clear to me that there was absence of integrity and banker 's mindset deeply rooted at  W.F.,  upon which I stopped using their credit card, altogether. Further, I probably shall commence legal action agains t W.  F.,  should they fail, in paying off the {$200.00} to me by   XXXX  2017   .   They are numerous other issues with W.F. Credit Card, such as their refusal in paying the rewards promised as percentage of your spending, as they demand to pay such rewards in {$25.00} or {$50.00} incriminates. As such you can not only redeem {$50.00} on a {$70.00} accumulated rewards.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-04-15
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
Sent this email to Regions Bank on XX/XX/XXXX I am writing this email in hopes that my bank will be following the lead that several other banking institutions are doing as it pertains to NSF fees. Its my understanding that based on an ongoing investigation by the CFPB regarding excessive fees charged some banks are updating their policies. These updates will reduce fees and give people an opportunity to bring their accounts current in a timely manner. 

I think I am a perfect example of a customer who has been loyal for years and yet see constant fees that I really cant afford for either minimal over drafts or multiple small amounts causing lots of fees which in turn those fees compound the negative amount causing additional fees. 

During XXXX my checking account was charged {$3600.00} in NSF fees. As you can see from my account I live paycheck to paycheck raising and educating XXXX kids can do that. I never overdrew my account for frivolous reasons I can understand your banks need to make a profit. 

Thank you for reading my concerns, I look forward to hearing from you. 
Acct number xxxx They did respond by phone a few days later stating that they were in the process of updating their policies and fees because of recent issues in general. The lady I spoke with said she would refund {$140.00} to my account as a sign of good faith, which was nice but no where near the amounts I paid and in allot of situations for a {$2.00} charge that over drew my account they charged {$36.00} and then as fast as I could deposit the fees would continue to be charged making the amounts some months over {$300.00} for me only being over drawn by a few dollars. They have continued this practice during XXXX and I've been charges several hundred dollars again, most recently for being over drawn {$30.00} I was charged {$72.00} and then my deposits could cover more fees. 

I called today ( XX/XX/XXXX ) to see if they could help in reversing the {$72.00} and I was told that now you get 1/2 of a few refunded over the life of an account and I had exceeded that {$18.00} refund amount. I just don't know how the bank continues to charge such high fees knowing that in the economy for the last 18 months, most of us have been struggling. Regions Bank should not be continuing to do this, and should have offered to refund more than {$140.00} after I've paid them almost {$4000.00} in NSF fees in the last 18 months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2015-08-04
Company: Law Offices of Robert J. Colclough, III
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Threatened to take legal action

Complaint:
I was a member of the XXXX in XXXX XXXX when I lived at the apartment complex that had their facility on the property. I lost my job and could no longer afford living there so moved from the apartment to XXXX. Before leaving i went to the office, told an employee what the situation was and left a note telling them I cold no longer afford the membership and was moving to another city. I did not get any sort of receipt nor was I told that this was not sufficient notice. 
Several months passed and as I did n't hear from them assumed it was done. Some time later they contacted me and demanded I pay nearly {$300.00} dollars claiming that I have not given them 30 days notice of my intention. They also claimed I had n't ever informed them on my desire to cancel. I called several times and left several messages. It took a long time to finally get talk with someone who was not even remotely helpful. I offered to print out a copy of the original letter but was told it would not be accepted because as they said, " How do we know you have n't just written it? '' I then offered to pay another month 's payment and mail them a new letter telling them I wanted to stop my membership. They refused to allow me to even consider this. I feel I have made good faith attempts to resolve this but no solution I have offered was acceptable. They have finally sold this account to a collection agency and I continue to be plagued by this. I am adamant that I will not pay any more than one single month payment. This seems to be a reasonable solution that a reputable company would accept. I need to have them either accept my offer or stop dinging my credit every month. I would appreciate your assistance in dealing with this. Thank you kindly, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief
Consumer complaint received 2020-04-06
Company: EQUIFAX, INC.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
Equifax refuses to fix to fix credit i have called each of the company 's and have no account with them this has been going on since XXXX up XXXX they proof they refuse to investigate .The problem is our information is is shared so many times with one company i no of XXXX XXXX XXXX, they never fix the problem but pay bounty 's to Hackers when you file a disputes this is what you get, he information you disputed has been received. The results are : Inquiries are a factual record of file access. Should you have reason to believe this inquiry was unauthorized, Please contact the creditor directly, ever time, it getting old the data breach did nothing. i like fic and investigation it not hard to pick up phone like i did and call, if can you can pay out thousands of dollars to XXXX and one other company to hack you should pay for your mistake, this is proof they don't investigate, i never lived at this address, XXXX XXXX XXXX, XXXX XXXX, NC XXXX This is a fraudulent address. it says it part of my factual record. what a joke

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-25
Company: EQUIFAX, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I submitted a letter to the 3 Credit Bureaus on XX/XX/2022, to delete this inaccurate information. I think you have not validated these accounts in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. This was already included in my prior COMPLAINT #, and I'm including it again. 
XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX Balance : {$570.00} XXXX XXXXXXXX XXXX Original Creditor : XXXX XXXX XXXX XXXXBalance : {$560.00} XXXX XXXX ( Original Creditor : XXXX XXXX  ) XXXXBalance : {$180.00} XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXXBalance : {$440.00} XXXX XXXXBalance : {$1400.00} XXXX XXXXBalance : {$1200.00} XXXX XXXXXXXXBalance : {$2500.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2015-10-14
Company: SYNCHRONY FINANCIAL
State: TX
Product: Credit card
Issue: Credit line increase/decrease

Complaint:
My credit amount was lowered without proper notification and valid reasoning. I called Synchrony Bank and spoke to XXXX different people and no one at Synchrony Bank could give me a valid reason for doing so. I believe Synchrony Bank is violating my consumer rights and the Equal Credit Opportunity Act.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-07-19
Company: Commonwealth Financial Systems, Inc.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
I have asked Commonwealth Financial to validate a collection they are reporting on my credit reports on XXXX, XXXX and they have failed to provide anything that would support the fact that they are attempting to collect on a debt without an agreement or contract. Nor have they supplied anything other than a statement on one of the collections. I told them that I would be reporting them to you but they obviously do n't fear you because they failed to delete themselves or answer questions about the debt ( s ) that they are using to damage me financially. Its damaging my credit and it is important to me.

Company response to consumer: Closed with explanation