Consumer complaint received 2023-10-09
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Subject : Urgent Complaint against Equifax - Persistent Inaccurate Reporting of Collections Dear CFPB, I am writing to express my serious concern and frustration regarding the continual inaccurate reporting of three collection tradelines on my Equifax credit report despite proactive efforts to resolve the matter. This situation has adversely affected my financial standing and prohibited me from being approved for a home purchase, causing significant personal and financial strain. 

Summary of the Collections Tradelines : 1. Collection Agency : XXXX XXXX XXXX XXXX - Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX - Amount Owed : {$2300.00} - Status : UNPAID as of XX/XX/2023 XXXX. Collection Agency : XXXX XXXX XXXX XXXX - Original Creditor : XXXX XXXX - Amount Owed : {$270.00} - Status : UNPAID as of XXXX XXXX, 2023 XXXX. Collection Agency : XXXX XXXX XXXX - Original Creditor : XXXX XXXX XXXX XXXX - Amount Owed : {$1100.00} - Status : UNPAID as of XXXX XXXX XXXX Here is a concise summary of the situation : 1. Inaccurate Reporting : There are three tradelines reported on my Equifax credit report as collections, which are inaccurate and improperly reported. 

2. Attempts to Resolve : I have been in contact with all three collection agencies and they have each confirmed and submitted requests for deletion of these tradelines to all three major credit reporting agencies, namely Equifax, XXXX, and XXXX. 

3. Actions by Other Bureaus : XXXX and XXXX have acknowledged the deletion requests and have successfully removed the collections tradelines from my credit report. 

4. Refusal of Equifax : Despite all aforementioned efforts and submission of relevant documents and requests, Equifax refuses to update my credit report, repeatedly directing me to engage in a dispute process with the collection agencies involved, even though I have already done so and achieved successful resolution with the other two credit bureaus. 

Efforts to Resolve : - Communication with Collection Agencies : I have contacted all three collection agencies and confirmed that they have submitted deletion requests to all major credit bureaus, including Equifax. 

- Resolution with Other Bureaus : XXXX and XXXX have acknowledged and processed the deletion requests, subsequently removing these collections from my reports. 

- Communication with Equifax : I sent a letter to Equifax on XX/XX/XXXX and made XXXX phone calls, speaking with various representatives who have failed to provide helpful assistance or rectify the inaccurate reporting. 

Despite these efforts, Equifax persists in inaccurately reporting these collections and has continuously insisted that I dispute with the collection agencies directly, ignoring the proof of deletion requests from said agencies and the updated reporting by XXXX and XXXX. 

Negative Impact : Due to Equifax 's inaccurate reporting and refusal to remove these collections, I have been unable to secure approval for a home purchase, which is causing undue hardship and stress. It is imperative that my credit report reflects accurate information to uphold the integrity of the credit reporting system and to facilitate fair financial opportunities. 


Requests to CFPB : 1. Investigation : Conduct a thorough investigation into Equifax 's refusal to update and correct my credit report.

2. Record Correction : Mandate Equifax to correct my credit report by honoring the deletion requests and removing the inaccurate collections tradelines.

3. Compliance Check : Evaluate Equifaxs processes to ensure they are in compliance with credit reporting standards and laws, and ascertain why clear evidence and deletion requests from collection agencies are being disregarded. Understand why Equifax is unwilling to rectify my credit report despite having evidence and whether this is indicative of a broader procedural issue.

4. Report and Communicate : Ensure I am informed about the developments and outcomes of the investigation and actions taken.

Your assistance in this urgent matter is crucial to safeguarding my financial future and ensuring that credit reporting agencies maintain accurate, fair, and lawful practices. I anticipate your prompt attention and resolution to this complaint.

Company response to consumer: Closed with non-monetary relief