Consumer complaint received 2021-12-03
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
The issue that I am having is with an unfair and deceptive business practice that came out of Chemical Bank which was Bought out by TCF Bank which was bought out by Huntington Bank. In : XXXX I got a call from the fraud department of Chemical Bank and when I returned the call this person claimed that there was fraud on my checking account and that my Chemical Bank checking account had been frozen with it's current balance of over : {$3000.00} and I was told that an internal investigation was being done by Chemical Bank regarding my checking account with them. They were not trying to protect me from fraud they were accusing me of carring out fraud. To my knowledge I had done nothing wrong and there were many things that the person from their fraud department told me that did not add up. I was told by them that the only thing that I could do was file a police report against the " XXXX XXXX '' and send them a copy of that report. I did not do that as I did nothing wrong and it is a crime to file a false police report. They also had plenty of time to call the police on me but they did not. In : XXXX I have now asked them multiple times to refund my entire checking account balance for that account but now they are refusing to do so because they are playing games with me. Even though the : XXXX year retention period has not ended they claim they can not pull up any information about that checking account anymore. They even said that they " can't help me '' after I gave them a bank statement with that checking account number which they asked for so that they could pull up that checking account balance and any other information. You will be getting a copy of this checking account statement in the mail although keep in mind it is not my most recent checking account statement from Chemical Bank. They had only asked for a checking account statement with that account number on it. They also said that this wrongfully frozen checking account may have been closed. However I never got a check from this bank for that money that was left in that checking account and this bank still owes me at least : {$3000.00} if not more. I was still able to log into the checking account when was frozen and it showed the checking account balance and everything. I can no longer do that because the Chemical Bank website no longer exists as a result of them being bought out by TCF Bank and then Huntington Bank. Every staff menber at this bank has told me a different story as to why they can not pull up useful information to that checking account to see how much their bank owes me and I get told a different thing when I call their customer service versus when I go to XXXX branch location versus when I go to another branch location. The people at their bank keep refusing to help me and they keep refusing to give me the money that is rightfully owed to me and they refuse to tell me a legitimate reason why. They claim that they could not even give me the current balance to that checking account or anything of the sort. I also believe that the person in the fraud department at Chemical Bank may have purposeully done things to delete information to that checking account and to make it so that no information on that checking account or it's current balance cound be found or recovered and to make it so that I and other people would have a hard time finding information about the situation that they caused me. Now the know it all that worked in that fraud department may not even work there anymore and I still can not get my money back. They claimed that the money in that checking account was stolen. It was stolen by the way. It was stolen from me the rightful owner of that money. They had plenty of time to complete their investigation. I had done nothing wrong and they can give no proof of anything of the sort. Please help me get my money back from this bank. They are just refusing to be responsible.

Company response to consumer: Closed with explanation