Consumer complaint received 2022-07-27
Company: CITIBANK, N.A.
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
This is very horrible and bad experience day I never have before. I was checking my online banking someone access on my account to do wire transferred. Normally I checked my online banking twice or three time in a day to see any transaction isnt normally. So thats why I catches them immediately. 

On XX/XX/2022 around XXXX. The scammer is access on my bank account to wire transfer with {$50000.00}, around XXXX the scammer took second action wire transfer with {$30000.00}. The third transferred is around {$75000.00}. And I was going to my local Citibank immediately around XXXX. And let the local bank manager knows who name XXXX XXXX XXXX and let her knows someone access on my bank account and wire transfer without my any acknowledge. The Citibank assistant branch manager is working so hard and check my account, and tried to recall the funds. But the first and second funds has been sent to scammers bank which is XXXX XXXX XXXXXXXX and XXXX XXXX. And third one had been catch back. We did file the case to fraudulent department associate on citibank said they will be contacting their bank to recall the money. It is under investigation. During the time, me and XXXX XXXX XXXX opened an new account at the same time. And also she is showed me the scammer is using different email address that I am not familiar. She is deleted immediately and changed back to my old email address. After we completed open an new account. We are trying to transferred the {$75000.00} from the old account to new account. XXXX saw her computer and checked the scammer is trying to do another wire transfer around XXXX. She is acting immediately to call the main office to recall those money, and transfer to my new account immediately. I was very unhappiness someone is tried to clean up my bank accounts funds. The Citibank is under investigation and provided me two different case number one is $ XXXX case number : XXXX XXXX {$50000.00} case number : XXXX XXXX XXXX The Citibank has been compound two case number with one case number of XXXX. Total amount of {$80000.00}. 

Contact number of Citibank ( XXXX ) XXXX ( Option 8 ). Fraudulent department of Citibank. 

Afterward I am feeling depressed went back to home and call the local police and explained to them the situation for today. 

The police gave me a case number XXXX : email address : XXXX On next day XXXX XXXX. When I was doing on gym aXXXX XXXX at XXXXXXXX. Someone access my information to open a credit card on XXXX XXXX. Lucky me that my mobile phone had been set up XXXX XXXX  and XXXX and alarmed me someone applied credit card around XXXX. And I called the police again and filed police report immediately. The police put it at the same police report with addition addendum on the case. Next day on XX/XX/2022. I stopped by on XXXX XXXX and showed them. There is someone using my information opened a credit card on your bank. They did research and found out it is on processing. And they are going to cancel the application immediately. I called my credit companies : XXXX and XXXX  to frozen my credit. And I stopped to my phone to changed the updated phone number and email address. 

XXXX XXXX XXXX XXXX number : ( XXXX ) XXXX Email Address : XXXX Address : XXXX XXXX XXXX. XXXX XXXX, CA XXXX The scammer company is called XXXX XXXX XXXX. 


Besides, I also reported to XXXX news. If you need their help for my case. 


Reported Local police officer ; XXXX XXXX ; Federal Trade Commission XXXX FTC ). There is reported number on attachment. 

P.S. 

We have reported XXXX XXXX channel and XXXX news. There have XXXX victims of wire transfer with unauthorized. We are looking for attorney who is takeover the case with contingency contract. Please let me know you want to takeover the case. The case is going to help your law-firm reputation. You might need to show up with media to present all of us to file lawsuit against to Citibank. 

XXXX XXXX : Email address : XXXX KTSF XXXX : Email address : XXXX Email address : XXXX My update mobile number is ( XXXX ) XXXX My update email address is XXXX If you have question. Go ahead and feel free to contact me Sincerely XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief