Consumer complaint received 2016-04-12
Company: SELECT PORTFOLIO SERVICING, INC.
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Dear Sir/Madam Our FHA loan originated on XXXX XXXX, XXXX with XXXX XXXX and was immediately reassigned to XXXX XXXX on XXXX/XXXX/XXXX ( please see attachment # XXXX ). At settlement we provided an upfront premium payment of {$2100.00} ( Please see Document # XXXX Line XXXX plus another {$110.00} of mortgage insurance was paid by the seller at settlement ( Line # XXXX ). Additionally, we paid {$61.00} monthly until the loan was reassigned to XXXX XXXX and placed in a XXXX XXXX XXXX XXXX in XXXX. Later after applying for multiple modifications, we were informed that our loan was conventional. We submitted several qualified written statements to XXXX XXXX, XXXX XXXX and again to the current servicer SPS without adequate response. In the qualified written statement we requested a complete history of the loan from origination because we disputed the amount and the type of Mortgage. After being given the run around, we secured the services of a Housing Counselor who also submitted a qualified written statement of complete loan history, loan type and applied for several modifications which were all denied. Again, we were told that the loan was conventional but no one could produce the note that supported this information. Once the loan changed servicer in XXXX to SPS, we immediately applied for several modifications and were each time denied. SPS also informed us that the loan was conventional. In XXXX, SPS secured counsel and started foreclosure procedures which prompted us to file the first complaint with your organization. In SPS 's response to our complaint, they, again, instructed us that the loan was conventional ( Please see attached response ) and that we did not qualify for a modification. Once the actual papers for the foreclosure complaint were filed, the true and certified copy of the complaint, filed by SPS 's counsel, indicated that the loan was an FHA Mortgage XXXX Please see attached document ). Once this occurred, we secured counsel to assist us in uncovering the layers of deceit and impropriety associated with our loan. We are now requesting a complete investigation into our loan history as the current documents indicate that they were not only changed but our loan was changed without our knowledge or consent. In addition, we are requesting the note indicating that we consented to change our loan from FHA to conventional. We are requesting a complete investigation into the monies paid to the servicer XXXX and XXXX as well as the amount from loan origination that was set aside for PMI. In addition, we are requesting an investigation into the whereabouts of monies paid on PMI from Loan origination to approximately XXXX XXXX when loan was reassigned to XXXX XXXX. Since we have never received any correspondence in regards to this we are requesting all documentation that was sent to us in regards to a change in loan type as indicated in the current response from SPS ( Please see attached response ). We are requesting an investigation into monies paid XXXX Mortgage from XXXX XXXX to XXXX XXXX. We are requesting an investigation into the denial of approximately XXXX Modifications over the course of the loan to include XXXX modification request to the current servicer. We are citing a host of violations of fair housing practices, servicer, sub-servicer violations, unfair and deceptive practices, Improper conduct of lending and brokering and a multitude of other violations. Please assist us in obtaining the proper documentation and discovery.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation