Consumer complaint received 2016-10-18
Company: BARCLAYS BANK DELAWARE
State: MD
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
Good Sir/Ma, My wife and I went on a vacation to XXXX XXXX XXXX on arrival to the hotel, XXXX some ladies and gentlemen approached us, we thought they were the receptionist until they persuade us to come to a show that will be taking place the next day which was XXXX of XXXX, they forcefully collected {$40.00} from us and said it will be refunded on arrival for the show.On the fateful day we went to them and they gave us free ride to the place, They introduce the show as a XXXX show and asked for our means of identifications, we gave them our identity cards and our social security, they later asked for our credit card which I gave them mine because my wife was not with hers.later they offer us some food and drinks and advised us to travel through them to any vacation that it will save us a lot instead of going through XXXX or XXXX, before our departure, another man came and asked us to sign on a tablet computer for coming, we did without any comment, they gave us back our {$40.00} and our Identications card and social we left .After 3months in XXXX somebody called me to make a payment, i was confused I told him I do not understand what the payment is for, he said we sign a contract with them, I asked who are them, he said XXXX XXXX XXXX for Timeshare, i said no maybe is a wrong number, he caught my attention when he gave me all my information, there I realized that this people have fabricated my information to applied for credit card without my knowledge.I wrote a letter immediate to them telling them that I was not informed about it, but they said I signed, i said I signed for coming to the show and my wife signed too, so they did not tell us we are signing a contract let alone applying for a credit card for about {$2800.00} .I was adviced to call the bank which I did immediately, the bank said they will investigate it and get back to me, they said it will be sent to there fraud unit, later I realized the bank is still XXXX.I contacted a lawyer through legalshare XXXX to write on my behalf, he did wrote them but they ignore his plead.They started calling me for a vaction offer which i declined, telling them i am not there member and will appreciate it if they stop using my name for credit or any thing of sort, my income will not permit me for such luxuary.After that I ignore them and they gave me a deal of paying 40 % of the total money they claim I owe which was around {$1200.00}, i did not respond, finally I received a letter from SCHLEE & STILLMAN LLC that they are collection unit that a jugement was pass against me in favor of Barclays bank.I called Barclays bank to explain myself again but they said they can not do anything.This is a strong business deceptive sale tactics and we are not a party to it.They claim we said we are government employee and I earn {$XXXX}, but is a lie, my wife is a XXXX of XXXX why I work in a XXXX here in XXXX .I will be grateful if the matter is resolve because I do n't have money for such luxuary.No card credit card was sent to me or use by me, the fabricated the whole thing just because we signed for coming to the show not knowing it was a contract the man was just telling us to sign without telling us it was a contract, since it was on a tablet, we did not boarder to read it.Infact, I later realized they charged my credit card without my knowledge, i have to call my credit card company before it was refunded.We were mislead into a deceptive sales tactics by XXXX, they did not follow a good business practice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation