Consumer complaint received 2023-06-05
Company: T.S. Holdings
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I will upload the rest of this explanation in the letter document I wrote to you. This is the start of the explanation, but I ran out of space. 
I am contacting you because a dispute with XXXXQ Data Collections Agency has not been resolved after four months o fdefamation ofmy financial credibility, not to mention my integrity, characterand moral values in handling payments. 
I am a co-signer for my son, XXXX XXXX, on his apartment rental contract. He moved out of XXXX XXXX in XXXX, TX, in XXXX, XXXX. This move wasa break XXXX contract due to an early exit. We paid the penalty fee as well as the XXXX rent in XXXX, XXXX. [ Receipt documents are uploaded in the email trail to XXXX, IQ Data, and XXXX XXXX XXXX. ] During the month of XXXX, XXXX, ownership ofthe apartment complex changed. We have always paid rent on time, in fact, usually the last days of the previous month. XXXX moved to his new apartment. We thought all was in order. 
On XX/XX/XXXX, I received a call from Agent XXXX of XXXX XXXX, saying that we owed XXXX XXXX, {$3400.00}. This was the first time I had ever had to deal with a collections agency, so I asked her what I needed to do. She said I needed to pay her on the spot or she would report me to the credit bureaus. My son was XXXX XXXX and I live ni CA, so I decided to pay her, as she requested, knowing I could always dispute the case ifmy son had evidence of payments. I was unaware that she had already entered a collections account on XXXX on XX/XX/XXXX, the day before this call. I used my VISA credit card through XXXX XXXX to pay the sum she requested [ See XXXX XXXX credit card statement XXXX XXXX XXXX. Then Icalled my sonwho said that he had paid thecontract break penalty as well as the XXXX payment in XXXX, and he sent me receipt documents. 
I called XXXX XXXX to inform them of the situation. They said I could file a dispute. I gave them the information over the phone. When I didn't hear back from them, I called them and was informed that I had not proceeded properly and was given clearer instructions. This starts the long email trail of explanations and attached proofdocuments to XXXX, XXXX XXXX, and XXXX XXXX XXXX [ See XXXX IO Data Dispute Emails ]. 
I did not hear from XXXX at all, but I did get a call from XXXX XXXX again after the dispute was filed. She said that since I took my money back, I need to pay her again or she would contact the credit bureaus. I tried to explain that I had not " taken my money back '' and that it was ni dispute because of the evidence of payment. She responded with something similar to : " Well, have fun reading your credit report! Enjoy! '' and she hung upon me. I was shaken and my XXXX was pounding, so I called XXXX XXXX XXXX and they said that the dispute was placed on the VISA platform and thatneither IQ Data norI could touch it. Soon after this, I received a letter from XXXX XXXX, dated XX/XX/XXXX, that I had won the dispute against XXXX XXXX and that the funds were returned to my credit card account [ See XXXX XXXX XXXX XXXX XXXX ].

Company response to consumer: Closed with non-monetary relief