Consumer complaint received 2017-04-18
Company: Ocwen Financial Corporation
State: MD
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I accepted a loan modification in  XXXX   XXXX  with Ocwen, went to mediation hearing in late  XXXX   XXXX . Was told that all I had to do was pay my first four payments on time, which I did! In  XXXX  of  XXXX  Ocwen would no longer accept anymore payments from me? They claim that a package was delivered on my porch in  XXXX   XXXX  that needed to be signed &amp; returned, to lock me in on the new mortgage? I did n't receive, or do I know whatever happened to the package? But do n't understand why they did n't try to contact me sooner? After disputing this for a short time, I contacted my Governors office. They contacted the  XXXX  's office of MD. I have been working with the Supervisor of the Consumer affairs Dept. since. I must say I have been " Shocked " by the lack of powers this office has! Since they are supposed to be the financial regulators for the  State of  MD. They did get  Ocwen  to offer the same loan modification, but did n't realize that the date to make it current was almost a month past due? I re applied for another loan modification with Ocwen, paid the first month payment that was due in  XXXX   XXXX  on time as usual. Only to find out that the payment was put in a suspense account? Ocwen said that part of the agreement was missing, I thought the  XXXX  agreement they were referring to was optional? I signed that part and mailed it back to  Ocwen. Paid   XXXX  payment, again on time even though I had to pay extra charges so it would be on time! And again it was but in a suspense account? In Late  XXXX  I received a letter from an  Obudsman from Ocewn, t hat there was numbers not adding up &amp; that my loan was being sent to under writing for re calculation? That my loan modification was on HOLD? There is a reason for all caps! I did not hear again from Ocwen until mid  XXXX   XXXX  that is when I received the same loan modification, that I received in  XXXX  Of  XXXX ? I called Ocwen to ask why, and was directed to sign it with the current date  XXXX / XXXX / XXXX  and return, which I did via priority mail. Next thing I know my mailbox is full of mail from Ocwen, all on the same day! This is where it gets real interesting! All in the same bundle of mail, I received a letter of intent to foreclose, letter of mediation, tax documents and a letter excepting the loan modification I signed in  XXXX ? I contacted both the  XXXX  &amp; the contact at  Ocwen  immediately, thinking there must be some mistake? Even the rep. from the  XXXX  was confused! It took two weeks for a response from her. I honestly think she forgot! Because she finally responded when I emailed her? I must say again I was shocked! She claims that I should have continued paying my payments, and that I was currently  four months behind? Either make the payment for four p ayments, or they will proceed with foreclosure! Even though the  XXXX  in MD. Is supposed to be our financial regulators, they have no powers of this " loan modification scam " They have been mis lead, lied to and in my opinion, the mortgage companies laugh in their face!  OCWEN has n't changed any of their ways! The only deal they made with the State  of MD. Is do n't let anyone sue us or defend anyone from your State!!!

Company response to consumer: Closed with explanation