Consumer complaint received 2020-08-30
Company: Paypal Holdings, Inc
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
Account was locked XX/XX/XXXX for no logical reason or legitimate suspicion of fraud. I have made multiple attempts to resolve whatever issue took place with PayPal directly and was informed they were not obligated to release any reason for the action and I could possibly access my funds on XX/XX/XXXX. The only transactions are to my wife and my direct deposit from unemployment. {$10000.00} in retroactive unemployment funds are being wrongfully held. I need this money to support my family. I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPals services. 

I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it however because I feel that holding my funds for 180 days for a non-fraudulent/non-existent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Monday morning, XX/XX/XXXX if I am not satisfied with PayPals response to this request to release my funds : XXXX XXXX XXXXDirector,  President and Chief Executive Officer XXXX XXXX-Executive Vice President and Chief Business Affairs and Legal Officer XXXX XXXX XXXX XXXX Officer and Executive Vice President, Global Customer Operations XXXX XXXX Risk Officer and XXXX Vice President, Risk and Platforms XXXX XXXX XXXXVice President, Corporate Legal and Secretary XXXX  ( for appeals ) XXXX  ( for account reviews ) XXXX ( for abuse complaints ) XXXX ( for escalations ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX XXXX XXXXXXXX  ( XXXX XXXX, PayPal Legal/Public Relations ) XXXX ( XXXX XXXX, Paypal Complaints ) XXXX ( XXXX XXXX, PayPal President ) XXXX ( XXXX XXXX, CFO PayPal ) XXXX ( PayPal Office of Executive Escalations ) XXXX ( XXXX XXXX, Senior Director Accounts Protection ) XXXX ( XXXX XXXX, Sr. Manager Brand Marketing & Security ) XXXX ( XXXX XXXX, Senior Product Manager Merchant Services ) XXXX ( Let public relations know you are filing complaints ) XXXX ( XXXX XXXX -- Media Relations Contact ) XXXX XXXX XXXX XXXX XXXX XXXX   XXXX & XXXX & XXXX & XXXX : XXXX & XXXX & XXXX All complaints will be filed online Monday morning XX/XX/XXXX and written copies will also be sent via certified postal mail. 
I understand PayPals need for holding funds for chargeback/Dispute purposes, however a review of my account history will reveal no Transactions capable of being a risk. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said I have no problem with, and agree to leaving a balance of {$1000.00} for any chargeback/Dispute purposes for the duration of the 180 days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account. 

Please be aware that replying with the standard this is part of the terms of service that you agreed to will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Monday, XX/XX/XXXX. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties. 

Thank you for your time again in looking into this matter. 


Claimant identified the following issues : Account Locked, Unemployment Funds held.

Company response to consumer: Closed with explanation