Consumer complaint received 2021-04-21
Company: LEXISNEXIS
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
am truly losing my patience with the credit bureaus and how difficult it is to get something resolved. 

There are no humans beings doing the work all computers and still nothing being done There is a Bankruptcy that I have sent to all 3 credit bureaus to dispute and 1. they never sent a notice of dispute to Lexis Nexis as they should and just keep saying they have verified it. 2. LexisNexis has continuously ignore my request on how the information is being verified or respond to it When I pull the report XXXX  reference is XXXX, XXXX  XXXX and XXXX is XXXX. 
There have been no compliance codes added to XXXX  or XXXX  reports showing there was even an investigation in the first place on XXXX  on XX/XX/XXXX Report and XX/XX/XXXX but now its gone and still no response from any of the Credit Bureaus or Lexis Nexis Complaint was filed with Lexis Nexis on XX/XX/XXXX XXXX XX/XX/XXXX I sent Lexis a dispute, XX/XX/XXXX they sent me a disclosure form I filled out and responded to by email at also sent it via regular mail. 
XX/XX/XXXX Responded that my account was verified and accurate using consumer # XXXX and case # XXXX which seem really fast to investigate this information in the first place XX/XX/XXXX I sent a letter back to Lexis asking them to reinvestigate and provide me the source of where they are getting the information and how it is they are verifying it is accurate. Under the FCRA resellers must provide the information within 5 business days of receiving the notice. This letter was also certified # XXXX that was received on XX/XX/XXXX. After no response from Lexis Nexis I come here to the CFPB to make a complaint # XXXX on XX/XX/XXXX. Where I attached all the information and documents so they have no more excuses. in which I got an Email from XXXX saying they needed my identity information which has been sent on many occasions along with the disclosure form filled out, valid driver 's license and a full completed compete of my W-2 form that shows my full social security number and the same address as listed on my drivers license. But yet again I still sent a hard copy DIRECTLY to XXXX XXXX on XX/XX/XXXX certified # XXXX that shows it was received on XX/XX/XXXX. But on XX/XX/XXXX there was an attached added to the complaint she updated an attachment stating that I have told her that I had identity theft and that she provided me a packet to fill out which is complete FALSE and never claimed that or received anything. Attached I have included all the letters sent to Lexis Nexis along with the copies of the mail receipts, valid Ids, disclosure forms and all the letters that have been sent and received. 

After closure of the complaint there was notice sent from Lexis Nexis in which I have attached -Date of the letter XX/XX/XXXX Consumer # XXXX will investigate and get back with me NO RESPONSE -Date of letter XX/XX/XXXX Consumer # XXXX Case # XXXX asking me to fill out the form yet again because they can not authenticate me? WHAT? I have gotten another disclosure why now I cant? The forms have been sent multiple times also the letter on dated XX/XX/XXXX saying they will research and get back to me. 

Today is XX/XX/XXXX there has been no update on this and also sent an email directly to XXXX XXXX with all the documents on XX/XX/XXXX and still no response.

Company response to consumer: Closed with explanation