Consumer complaint received 2022-05-29
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Unexpected increase in interest rate

Complaint:
This complaint is way overdue against JPMorgan Chase bank. I have been a long time loyal customer for nearly 10 years now. I had a checking account, savings account and XXXX high limit credit cards with JPMorgan Chase. All of my accounts including credit cards were in excellent standing. On XX/XX/XXXX, I filed a XXXX XXXX XXXX complaint against JPMorgan Chase because my voice was not being heard when I tried to dispute finance charges applied toward my chase loan. I believe that I was overcharged on finance charges and the so called XXXX offices could not identify with the issue nor offer a reasonable resolution for me. This is an agreement between myself and Chase that was offered to me many times by JPMorgan Chase. The agreement stated that since my credit cards were in excellent standing that I could use some of my available credit from my credit card and use that amount as a My Chase Loan. This could be used for a home improvement or whatever I chose to do with the funds. I have proof and documentation of this information. On XX/XX/XXXX, I decided to accept JPMorgan Chase offer and use XXXX of my available credit from my Chase Freedom credit card. On XX/XX/XXXX, Chase deposited this amount into my checking account and charged the amount of XXXX to my Chase Freedom credit card. The agreement also stated that the finance charges would be included in the monthly payment. The agreement stated that the monthly payment would be {$220.00} and the finance charges would be included in that monthly payment. Any additional charges I made on my credit card were paid off. JPMorgan Chase did not fully explain the terms of this credit card loan nor did they honor the agreement. I incurred additional finance charges an a balloon rate charge requesting much more than the {$220.00} to avoid more finance charges. I have proof and documentation of this. I was required to pay {$510.00} which is outrageous to avoid additional finance charges. I have proof and documentation of this. I made several payments an even a lump sum payment of {$1000.00} and {$500.00} and more payments per month but Chase kept billing me more than the {$220.00} that we agreed upon. I called in a spoke with several credit card representatives who were beyond rude, unprofessional, unethical, bias, XXXX and so much more. The majority of the calls I was left on hold 45 minutes to 1 hour, hung up on, treated poorly and they refused the calls to an actual supervisor. I was completely fed up. I spoke with a representative on XX/XX/XXXX, she was attentive and agreed that the additional finance charges were incorrect and she reversed the finance charge in the amount of {$35.00} on XX/XX/XXXX. If this representative could understand the problem and reverse the finance charge which she stated should not have been applied, then why would I still be charged additional finance charges every month. Every charge was paid by the due date in full. I only owed the My Chase Loan and it was set at a monthly payment with finance included. This dispute has been ongoing for too long. On XX/XX/XXXX, I received a call from XXXX who stated that she was with Chase XXXX office but failed to offer any resolution. On XX/XX/XXXX, I filed a XXXX XXXX XXXX complaint against JPMorgan Chase. On XX/XX/XXXX, the XXXX XXXX XXXX sent the complaint to Chase. I have proof and documentation of the XXXX  complaint. On XX/XX/XXXX, I received a voicemail from XXXX with Chase XXXX XXXX this time explaining that her son had a doctors appointment and she would be out of the office for a few hours and to call her later or speak to someone else. When I tried to return the call she was not available nor was her replacement available. I received another call from XXXX who stated that she understood my complaint and that it was a reasonable complaint but she had no resolution again. XXXX stated that she would give all of my information to her supervisor to review it and have her supervisor phone me. Her supervisor never reached out to me at all. Instead and in retaliation of my XXXX XXXX XXXX complaint, JPMorgan Chase closed all three of my credit cards. On XX/XX/XXXX, I tried to get food and was unable to use my debit card because Chase blocked my checking and savings accounts. The funds were available in all of my accounts. I then tried to get gas for work and was unable to use my debit card again because it was blocked and restricted for use by JPMorgan Chase. My checking and savings accounts had nothing to do with my complaint regarding my credit card. I could not get gas, food, money out of the ATM for my children or anything. I am highly offended by this! I phoned the credit card and checking and savings department at Chase and was basically told over the phone so what! Chase will mail your money to you in 10 days! I have proof and documentation of this as well. I could not believe this. This was totally unacceptable. Due to the credit card representatives being so rude and unprofessional in the past, I had reached out to the branch XXXX at Chase bank to help me try to find a resolution to the problem with my credit card. XXXX XXXX stepped in to try and help resolve the problem and we exchanged emails back and forth. Myself and XXXX remained professional with each other. Another Chase employee at a different branch by the name of XXXX, when she heard of the ongoing problem she also reached out to the credit card department on my behalf to try and resolve this issue. XXXX the branch XXXX assisted with this matter as well. Myself, XXXX XXXX, XXXX and XXXX all remained professional with each other at all times. The matter was still ongoing. When JPMorgan Chase blocked my checking and savings accounts illegally, this caused a hardship and extreme anxiety. On XX/XX/XXXX, I reached out to the news station regarding this matter. XXXX On Your Side news joined in to forward my correspondence to their specific JPMorgan Chase contacts. I then went into Chase bank and spoke with XXXX XXXX who provided my money from my checking and savings accounts. The ongoing issues with my credit card remains. At one point Chase removed the accounts from my online portal so I could not see the balance or due date. Once I complained to the news station they added the accounts back to the online portal. JPMorgan Chase did not respond to my XXXX XXXX XXXX complaint until XX/XX/XXXX. Chase did not respond in a professional manner and this matter with my credit card has not been resolved. I will never do any type of business with JPMorgan Chase. This is totally unacceptable an illegal.

Company response to consumer: Closed with explanation