BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2019-12-12
Company: CITIBANK, N.A.
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
On XX/XX/2019 I applied for a credit card account wth CITi Bank for a Citi Double Cash MasterCard and was denied for the reason of having to many credit inquires on my XXXX  credit report. I received a copy of my credit report and I feel like I am being discriminated against by CITI Bank. I would like to know what is their guidelines for the amount of credit inquires because I only have 3 on my XXXX report and 1 of them is CITI bank. The application # XXXX. I think this is poor banking practices and would like specifics on their credit approval process. I will be filing other complaints to other agencies because this is unfair

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-01
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: You never received your bill or did not know a payment was due

Complaint:
In XX/XX/XXXX, my wife became XXXX and we fell behind on some payments, due to delays in the processing of her Worker 's Compensation case. I entered into an agreement with Chase Credit Cards XXXX XXXX XXXX  XXXX, DE XXXX. My account number was # XXXX. My SSN # XXXX. After 2+ years of payments, Chase unilaterally ceased sending payment reminders. This had a disastrous effect. In XX/XX/XXXX, I XXXX overseas to XXXX. Without the statements being sent, my wife did not know who to pay, where to pay, how much to pay. Furthermore, It was not her account, and despite her having a PoA, they refused to provide this information to me. They are now FALSELY reporting to the Credit Reporting Agencies that I was late, because of their own negligence lack of help and lack of assistance.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-12
Company: The Bureaus, Inc.
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, FL XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX Account number XXXX I have been trying to contact the credit agencies and furnisher of this account, as after reviewing my credit report I noticed this charged off account that showing negatively on my reports. I am demanding CFPB to enforce federal consumer financial laws and Fair Collection Practices Act. I am demanding this account be removed from all reporting agencies asap. 

remove from all reporting agencies and mail me an updated report from all reporting agencies once updated.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-04-09
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX has reported two different accounts on all three credit reporting agencies of which one account is completely FALSE!! They have one account stating that I have three different episodes of 30-60 times lates which they have verified that I dont.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-07
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I Sent my letter off on XX/XX/2022. I told the credit bureaus to " investiage every piece of information '' on the accounts I have listed below. Also I have attached the letter I sent out. According to the FRCA The term " investigative consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. They stated my account was verified but how is that possible if they did not do a proper investigation according to the law. Also every piece of information on these accounts are still not reporting 100 % Accurate. And according to the FRCA 15 USC 1681 everything has to be 100 % Accurate. I have the credit report showing the inaccuracies. 

XXXX XXXX XXXX - {$10000.00} XXXX XXXX XXXX - {$16000.00} XXXX XXXX XXXX XXXX - {$490.00} XXXX XXXX XXXX - {$280.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-11-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I recently pulled my credit report for the week as I do weekly due to me being a victim of identity theft. I noticed that a CHARGED-OFF account from XXXX was re-aged across all 3 credit report agencies. This account was first reported delinquent on my credit report on XX/XX/XXXX. As of today, showing across all 3 credit reporting agencies the account has been re-aged showing a " Date Reported '' XX/XX/XXXX. I also received several alerts and emails on my credit monitoring services stating that a " new '' account was reported delinquent. 

Since this false and illegal reporting it has dropped my score over 50 points, and has halted me from continuing to purchase my first home. This account has already been disputed by all 3 credit bureaus back in XX/XX/XXXX, with no results after the 45 day investigation. 

The account is a XXXX account ( XXXX ) in the amount of {$3800.00} and once again the original delinquent reported date was XX/XX/XXXX. This is violation of FCRA Section 623 ( 5 ) ( A ).

I need this account removed immediately from all 3 of my credit reports. I've attached several other CFPB complaints pertaining to this company and their illegal practices in debt reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-26
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-04-26
Company: Experian Information Solutions Inc.
State: AL
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
This was not sent in error. I am a consumer by law and my information was misused and now I have false not 100 % accurate accounts on my credit report. There has been unauthorized used of my information and credit report. 

XXXX XXXX XXXX XXXX XXXX XXXX {$14000.00} Acct # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-22
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
XX/XX/2022, i put forward my detailed allegations of iinaccuracies and deficiences of reporting. I communicated that Per the FCRA section 611 ( 15 U.S.C. 1681 ) and METRO2 compliance standards my file is to be accurate and complete. My consumer record continues to have inaccuracues and none of my complaints have been acknowledged by the consumer reporting agencies. Further violations. 

The following account : XXXX XXXX - XXXX ; XXXX XXXX - XXXX ; XXXX - XXXX ; XXXX XXXX - XXXX ; XXXX XXXX - XXXX ; XXXX XXXX - XXXX ; XXXX - XXXX ; XXXX / XXXX - XXXX ; 15 U.S.C 1681 section 602 A. States that I have the right to privacy.

15 U.S.C. 1681 Section 604 A Section 2 : States that a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1681c. ( a ) ( 5 ) Section State : No consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse items of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On Monday,  XXXX   XXXX ,  2017 , at approximately  XXXX    XXXX   Central time I attempted to log into my Bank of America account online only to be told to contact customer service. I am assuming that my account was closed due to the other CFPB claim I have pending with them. That claim number is  XXXX . No one called and asked me any questions nor did they even advise me that they were about to close my account. I demand that I be able to go into a branch tomorrow,  XXXX   XXXX ,  2017 , and withdraw my money from the account. I am currently in the process of moving and this is holding me up as I do not have an active debit card.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2021-05-19
Company: ARVEST BANK GROUP, INC.
State: OK
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This payment was received XX/XX/XXXX of 2021. This was a Monday following the weekend of a 28 day month. 
The payment was listed as 30 days past due when it was not 30 days. Typically a payment received on the first day of the month following the weekend is considered on time because the bank is not open Sunday despite the fact that it was not 30 days late as reported. This account and all my accounts have an impeccable payment history is current and should be deleted from my credit file

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-17
Company: ENCORE CAPITAL GROUP INC.
State: UNITED STATES MINOR OUTLYING ISLANDS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I received an email that the collection of Midland Credit Management was removed on XX/XX/XXXX or around there on my XXXX XXXX is correct, but on my XXXX and XXXX is still showing Midland Credit Management is still on my report on those bureaus. I believe that's unfair and unjust to not remove all 3 bureaus not just one and still trying to collect and hurting my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-12
Company: Avant Credit Corporation
State: RI
Product: Payday loan, title loan, or personal loan
Sub-product: Payday loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
i had an payment arrangement with avant to settle for a less amount**6 payments i paid on time and now- in turn they were going to satisfy this loan paid in full- they kept reporting to the credit bureaus as being late still and now that its paid they still have not updated info on all 3 credit bureaus

Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-12
Company: Experian Information Solutions Inc.
State: NM
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Company failed  to make a proper investigation under the FCRA even when I provided a factual error directly from my credit report they just send me a computer generated reply , I demand under section 611 of the FCRA for them to provide me with the method of verification or delete this account .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
This letter summarizes our current situation. Thanks. XX/XX/XXXX  To BOA RE : BOA Loan Numbers : XXXX and XXXX VIA FAX : XXXX and XXXX We are not accepting the LOAN MODIFICATION trial offer to modify our first loan in XX/XX/XXXX,  because instead of helping us reduce the payment you are increasing it to {$2900.00}.
<P/>
Our payment used to be a third of this amount, so you are actually increasing it three-fold. How is that helping us? We also requested your help to modify our second loan and you declined us.
Therefore we still have to pay on top of the {$2900.00} an additional {$900.00} for the second loan From Bank of America. When you add both loans together the new mortgage payments are almost {$4000.00}!
<P/>
I started the refinancing and Loan modification processes back in XX/XX/XXXX to let you know that we needed help to modify or refinance BOTH loans, and now 6 months later you 're still offering preposterous Loan Modifications that are completely unaffordable.
<P/>
We have saved all the documentation that we received in the last 6 months from BOA and I will be sending everything to the corresponding Mortgage monitoring agencies so that your Bait-and-Switch practices can be stopped. Especially The fact that after so many phone calls and so many emails your responses to our questions were confusing. Moreover, you kept transferring us to many BOA Departments without a straight answer. Nobody could tell us what are the terms, and basic information of this trial loan modification. How can we make an informed decision?
<P/>
We have been paying our mortgage on time for the past 10 years to BOA, since the terms of the loans changed we wanted to make sure we kept our credit in good standing, but unfortunately you failed to help us.
<P/>
This whole process with BOA has been very frustrating.
<P/>
Sincerely, XXXX XXXX  XXXX XXXX CC : Office of the Comptroller of the Currency ( OCC ) CC : Consumer Financial Protection Bureau ( CFPB ) Fair Housing-US Dept. Of Justice Federal Trade Commission ( FTC ) Equal Credit Opportunity Act ( ECOA ) Truth in Lending Act Fair Credit Reporting Act Department of Housing and Urban Development [ HUD ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-17
Company: CITIBANK, N.A.
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
My wife, XXXX XXXX, and I opened a Citi Elevate checking account and Citi Accelerate Savings account in XXXX. Once the accounts were finally set up, we transferred funds ( ~ $ XXXX ) from our existing accounts at XXXX and XXXX XXXX XXXX. Those transactions successfully went through from those external accounts the first and second week of XXXX. This Sunday ( XX/XX/XXXX ) we found out that we could no longer log in to our account and that the account was locked. My wife called on Monday and was told that Citi closed the account due to suspicious activity and that we would get a letter in the mail in 7-10 days notifying us of the closure and then it would be 30-60 days before we could get our money back. We were told that a supervisor would contact us to discuss this issue but no such contact was made. This closure was done without notifying us first and Citi made no efforts to verify the validity of the transactions ; in fact, we were never told what activity triggered the closure. Today ( XX/XX/XXXX ) we received an email indicating that the account was closed due to an apparent violation of the terms of service. We were not told what was violated and were provided no recourse. I called Citi again today ( XX/XX/XXXX ) and they indicated that there was suspicious activity on the account and that they closed the account because it presented a risk to Citi. They told me the same information as they told my wife and said that the account was closed by their back end account managers and that they could do nothing about it. They could not connect me to said account manager to discuss the issue. 

This behavior is totally unacceptable in our opinion as now almost all of our money is locked in a closed Citi account for 30-60 days while they review this. Citi could have notified us of the suspicious activity and sought to verify the validity of the transactions. They could have also blocked the transactions and notified us so that we could rectify the situation. Instead, they unilaterally decided to close the account without any notification and froze our money in their bank. The fact that there is no way to access this money sooner or dispute the closure is unacceptable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2017-06-01
Company: Checkr, Inc
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
Checkr a background check reported out dated infomation about me. They reported a   XXXX   XXXX   from 22 years ago and i was denied employment because of the report

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-17
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Experian based on inaccurate report from : XXXX XXXX XXXX in collaboration with : XXXX XXXX without the necessary due process and investigation has included the following inaccurate information : Accounts ever late 1 Collections 1 in my credit report and has tarnished our excellent credit score of above 820 to less than 700 and interfering with out ability to obtain loans at lower interest rates. 

Numerous dispute filing and several letters indicating the fact that the amount claimed by XXXX XXXX XXXX and XXXX XXXX ( XXXX XXXX ) is baseless have finally produced the outcome of " Account paid and closed '', but the above two baseless indicators still remain our my credit report. 

This is after, with great reluctance, we agreed and paid XXXX XXXX for an entire month of their services, at an exaggerated amount, when we never actually utilized their services, since we were already under the contract for exactly the same services with XXXX. We paid, so that the inaccurate information our credit would be erased. That has not happened yet!! 

This complaint is against both Experian, for attempting to destroy credit worthiness of consumers, simply based on receiving a report by a collection agency, and against XXXX for their lack of accuracy in keeping track of their equipment returned by consumer, the difficulties that they created when it comes to terminating their services and charging consumers for the entire month of services, even though the services were not utilized.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2017-06-01
Company: Rocket Mortgage, LLC
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I received a direct mail piece  from Quicken st ating I might be able to refinance my mortgage for a rate as low as 3.625 %. I know my credit is quite good, so I applied, fully expecting to receive the advertised rate.  <P/> Upon applying, I was told that I must sign an " intent to proceed '' form before they would give me an estimate showing closing costs and rate. I read the document and saw nothing that said I could not back out after viewing the documents, so I signed and looked at the documents. They also charged my credit card {$500.00}, to be refunded upon closing.  <P/> I looked at the documents and saw that the rate they gave me was 4.25 %. I asked why the rate was so much higher than the advertised rate. I was told that I could buy down my rate with origination points, except that in Texas, closing costs were capped at 3 %, so even with A+ credit, there was NO WAY that I could get the advertised rate of 3.625 %. They should n't advertise the rate in Texas if it 's unobtainable.  <P/> At that point, I decided that I did not want to proceed and I wanted to withdraw my loan application. They said had to be notified in writing. I notified them in writing within  1 business day. Multiple phone calls and written correspondences later, YES, I STILL WANT TO WITHDRAW MY APPLICATION. They drew it out over two weeks. Finally they agree and say they will withdraw my app.  The next day, I receive a letter that THEY have denied my application because I could n't provide the necessary paperwork.  <P/> Oh, but they still charged my credit card {$500.00}. For what? No appraisal, no paperwork, nothing was done because as soon as I saw the rate I immediately STOPPED the process. After 24 days they finally refunded the {$500 .00}, MINUS {$27.00 } - a credit report fee! They charged me to pull my credit.

Company response to consumer: Closed with explanation