Consumer complaint received 2022-09-02
Company: BARCLAYS BANK DELAWARE
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is a complaint against Barclays Bank Delaware ( address : XXXX XXXX XXXX XXXX, XXXX, DE XXXX, phone number : ( XXXX ) XXXX ). 

My car was damaged in an accident caused by another party which accepted the responsibility. Besides body damage, gasoline leaked from my car due to this accident. The body work was performed at XXXX XXXX XXXX and gasoline leakage was repaired at XXXX XXXX. XXXX XXXX incorrectly reported to the insurance company XXXX XXXX XXXX ) of the other party that gasoline leakage was not related to the accident. So XXXX XXXX refused to pay for its repair. XXXX XXXX also threw away the damaged part despite my prior request, destroying the evidence. XXXX XXXX XXXX refused to release my car unless full payment, including the payment of the bill generated by XXXX XXXX was received. This was a highly asymmetric situation in which XXXX XXXX XXXX had much more control than me. Since my car was used like a hostage by XXXX XXXX XXXX, I had to pay {$610.00} at XXXX XXXX XXXX to get possession of my car. I made this payment using a Barclays credit card. The name of the business on payment receipt is XXXX XXXX, but the payment was for the bill generated by XXXX XXXX. I wanted to dispute the charge of {$610.00} immediately, but Barclays posed many obstacles. Barclays ' policy does not allow the payer to dispute the charge for 15 days after the transaction. Barclays ' online system does not tell how many characters are allowed in the complaint, causing the complainant to waste time on typing, only to see that additional characters can not be entered, and Barclays ' online system also does not allow the complainant to upload documents to support the complaint. So I spent money on printing, photocopying, and mailing for submitting the dispute to Barclays ' address in Delaware. I sent Barclays the violation-notification letter that DATCP ( Department of Agriculture , Trade, and Consumer Protection XXXX Wisconsin ) issed to XXXX XXXX for throwing away the damaged part, and opinions from 5 independent experts showing that gasoline leakage was related to this accident, Barclays ignored all this and conducted a very shallow investigation. Barclays never contacted XXXX XXXX about this. Barclays never contacted XXXX XXXX XXXX ( XXXX ) with the douments that I provided which I am providing again with this narrative, with two more documents. Barclays should permanently remove the charge of {$610.00} from my account. 

Explanation of the 6 documents attached : ( 1 ) DATCP-Violation-Letter.pdf ( This is a letter from DATCP to XXXX XXXX confirming violation of a Wisconsin law by XXXX XXXX. ) ( XXXX ) XXXX ( Opinion of 3 independent external experts confirming that the kind of accident my car was in can cause gasoline leakage. ) ( 3 ) XXXX ( A highly respected book on accident investigation confirming that such car accidents can cause gasoline leakage ). 

( XXXX ) XXXX ( This page shows that XXXX XXXX told XXXX XXXX insurance that gasoline leakage was not related to the accident. XXXX XXXX denied payment because of this incorrect diagnosis, and Barclays made it impossible for me to quickly dispute the charge. ) ( 5 ) XXXX XXXX Opinion of 4th independent external expert confirming that the kind of accident my car was in can cause gasoline leakage. ) ( XXXX ) XXXX ( Opinion of 5th independent external expert confirming that the kind of accident my car was in can cause gasoline leakage. ) Desired settlement : Refund

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation