Consumer complaint received 2015-04-13
Company: TOWNE MORTGAGE COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am filing a complaint against the current holder of my mortgage loan, XXXX XXXX XXXX XXXX XXXX XXXX well as the new lender/servicer Towne Mortgage. A sale date was scheduled for XXXX XXXX, and as I was trying to work things out with XXXX I received a letter addressed to me, but containing the name and address of a different XXXX XXXX client stating that my loan was being transferred as of XXXX XXXX, a week AFTER my sale date was scheduled to occur. This appears to be part of a pattern on the part of XXXX XXXX, XXXX XXXX and now Towne Mortgage. They have engaged in unethical mortgage servicing practices that are meant to mislead me, confusing me as to whom owns my loan, who is servicing my loan, who I am supposed to pay, what is my loan number etc. I believe there is some type of massive shell game going on, where several entities are colluding to transfer loans and securities in order to confuse borrowers, increase revenue, evade taxes and state recording guidelines and game the system. I do n't understand how this is legal, how they can send out paperwork that a security is being transferred when it is scheduled to be auctioned etc. Not only that, neither XXXX XXXX or Towne Mortgage is licensed to do business in the state of Pennsylvania. I provided this documentation to the sheriff who agreed to postpone the sale date for 60 days due to these inconsistencies. 

We refinanced into this loan in XX/XX/2008 with XXXX XXXX. When they failed the loan went to XXXX and then it was transferred to XXXX. We ran into tough times. I lost overtime and hours and my wife XXXX has had several major medical issues such as XXXX resulting in increased medical expenses, XXXX and loss of employment. We tried to work things out with XXXX and they did put us in a plan where the back payments were put into the balance, although we did not save much. We paid as agreed on this agreement for several months and had an emergency arise where we were short on funds. We fell behind a payment, but after calling into XXXX they told us we could wire in a new payment to put us back in good standing. When we tried to wire the funds in they would not accept it and things went south from there. XXXX told us they would not do anything to help us and that they did not participate in any type of government programs. Then they transferred our loan to XXXX XXXX. We were not able to speak with anyone at XXXX and were not sure what our loan number was. After a few months our loan was transferred to XXXX XXXX. We became alarmed when we looked at our legal paperwork and saw that XXXX XXXX and XXXX XXXX had the same business address in Oregon, but on other legal documents XXXX XXXX had an address in XXXX CO and XXXX had an address in Tennessee. We were also curious as to how these transfers occurred without any substitution of trustee paperwork being filed. We did try to work with XXXX to see if there was a way we could resume payments and get back in good standing and were told the only option was to make a {$10000.00} down payment and then they would talk with us. That was not feasible and XXXX set a sale date. Then we got paperwork a few days before the sale stating our loan was being transferred again, on a date AFTER the sale. However, the borrower name and address on some of the paperwork did not match my information. I called XXXX and talked to XXXX XXXX and asked how this was possible. He stated that they had sold a pool of loans to Towne Mortgage and that it was just a mix up, and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor

Company response to consumer: Closed with explanation