Consumer complaint received 2022-04-20
Company: Driveway Finance Corporation
State: AZ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
On XX/XX/XXXX, I went to XXXX XXXX in XXXX AZ to test drive a XXXX XXXX that had been listed for $ XXXX I had a trade in that was worth XXXX. I agreed to take XXXX for the trade in. I did have XXXX left to pay on that vehicle. The deal that I agreed to was to pay XXXX per month. There was no mention of interest rate or term in this discussion. I expected there to be add ons and extras. When I got to the finance part of the deal, I was told that I should get the service package for {$4000.00} witch I thought was odd due to the exact amount being XXXX. I decided to get what I thought was an extended warranty at the time. I put down XXXX of my own money to Keep my payments at a payable rate. I work for a school district, and I make about XXXX annually. My budget was nothing more than XXXX. The deal that I signed off on was for XXXX. As I am signing the documents, I waited for the document that would give me the breakdown for all the payments and the finance fee and the total of payments. I never saw that document. When I returned home with the documents that were given to me, I realized that the document that I was waiting for was signed and it was not the deal that I had agreed to. To my surprise the deal had completely changed without my knowledge, and I had been lied to about certain parts of the deal. I was told that the oil changes were a part of the extended warranty, but they were not. It was XXXX. And the price of the car had jumped from XXXX all the way to XXXX. The car is only worth XXXX. I will admit I should have done a bit more research, but I still dont deserve to be lied to and to now be thousands of dollars upside down in a vehicle that I thought I bought in good faith. I should have also done my research on the dealership which has multiple complaints from people with the same story as mine. Some of the stories are worse than mine. I dont understand how a bank could approve a loan like this if I make less annually than what they are charging me for the car. I have gone back to the dealership to ask for the contract to be corrected but to no avail that has not happened. I have reached out to the XXXX  as well as the finance manager that did the deal and I have gotten no response from either. This isnt right and I refuse to be a victim of predatory lending when I just cleaned my credit up. If this happens to so many people, there must be something that can be done. 
1 month later a letter comes from Driveway finance telling me that the price of the car has changed again as well as my interest rate. From XXXX. Im wondering why I wasnt notified and that is once again not the deal I signed off on. If I were to plug my numbers into any of the loan calculators, I am paying more per month for 84 months for a car thats not even worth it. And the term was never even discussed. I also specifically requested that my credit only be ran one time. As I would find out later it was run at least 5 times. And they were all hard pulls. 
My credit score at the time was XXXX. The average rate for my score is XXXX. Is the fact that Im an XXXXXXXX XXXX woman the issue or do they do this to everyone? I have sent emails to cancel the service agreement and I have received no response. I dont even have my tags yet and the temporary tag is about to expire. I didnt get XXXX XXXX  on the car, but the car had been in a collision. This was probably the shadiest deal so far of my life. 

What I would like to see happen is a renegotiation of my contract. Give me the chance to say yes or no to the new deal. I would probably say no so I would expect my car and the {$2000.00} that I put down to be returned to me. If they sold my car without an approval from the bank that would be illegal. I have also asked Driveway financing to provide the documents of my loan but have received no response. 

On XX/XX/XXXX I called to get a status update on the service agreement, and it had never even been submitted. The same goes for oil change service that was {$500.00}. If they had Cancelled it, I didnt get any confirmation at all. Also, Driveway finance sent a letter saying that the balance was XXXX. If the service agreement was XXXX then the bill would have been XXXX. Upon asking for the cancellation, my interest rate changed, and the price of the car has yet again changed. The extra {$1000.00} that I put down was for the service agreement. If that was cancelled that should have brought my payments lower by {$15.00}. Alas it did not. I just want a fair deal, but it seems as though I am not being allowed to negotiate my own terms and thats a problem.

Company response to consumer: Closed with explanation