Consumer complaint received 2015-09-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I am extremely upset and spitting nails that I have been duped by XXXX XXXX in XXXX XXXX. He performed trickery and deceit and continued with deceit when I asked for assistance.I purchased a new business and was looking forward to canceling the account with XXXX and bringing everything to Bank of America where my husband has numerous accounts ; I have accounts and where Ive brought my daughter to do her banking.When I opened the account with XXXX XXXX, she of course learned what we do and that we accept credit cards so she informed me that I should open a merchant account as well as an operating account ok great. In the following days I was contacted by XXXX XXXX and he met with XXXX of my partners and myself. Based on our discussion I had informed him that I travel and sell throughout the world and a terminal is not what I need to process cards ; Id much rather do it online. I also expressed that I am talking with others to get a better processing rate than what the company had been getting before.This is where the trickery and deceit comes into play he calls me and tells me that I need to be approved for a merchant services he never once explained that I was now going to be locked into a 3 year agreement and that I was getting a terminal in the mail and paperwork from XXXX XXXX that states that I am locked in a 48 month agreement for $ XXXXI contacted him once I received the terminal and told him I didnt want it I want to return it and how does that happen? No response I contacted him again and explained that I hadnt heard from him and I need to know whats going on because Im being charged for things I dont want!!! His reply now I did make the request for you, to cancel, based on your emailed explanation you sent me. XXXX and as well XXXX XXXX XXXX XXXX ( XXXX does the leases and XXXX XXXX supports the processing account ) both declined to cancel and asked me to remind that the emailed agreements that you signed with the Docusign electronic acceptance, are non-cancellable, and only in rare cases where the equipment is defective or can not function properly, after gaining terminal technical support, are considered for release from the agreement terms. Merchant customer service contact phone is XXXX, and XXXX can be reached at XXXXXXXXPlease contact the merchant support and XXXX if you prefer to speak with them directly about the reason you are asking for cancelling. So dont I feel extremely stupid that I signed the Docusign electronic acceptance. I did so while he was on the phone with me he not once made me feel like I am signing to a 3 year merchant services contract and a 48 month terminal ( which he already knew I didnt want when we met in person )!!! It was just a simple form to get approved for an account. While he was on the telephone with me and he directed me to the link for the document scroll down to the red box ; initial here ; sign here ; scroll down to the red box ; initial here ; sign there Great ; Ill let you kow if youve been approved.SCAM SCAM SCAM DECEIT AND TRICKERY! At this point in time I want to close all of my and my familys accounts stand on a roof top and scream NEVER TRUST BANK OF AMERICA!!!! I want this fixed I dont want what he did to me!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief