Consumer complaint received 2016-04-23
Company: Seterus, Inc.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I have just received notice that XXXX XXXX XXXX no longer services my loan which leaves a tremendous amount of issues left open. Now my first experience is Seterus is 'demands ' and balances and terms that I simply do not, and have not agreed to. The balances are completely wrong due to 1 ) I have maintained insurance at all times and provided that information to XXXX several times, most recently a few weeks ago via the CFPB so that past due balance and really all calculations since their mishandling of the situation are wrong ( payments not applied, interest not accounted for ... ). 2 ) XXXX has charged fees in the past that they could not substantiate which must be deducted from the balance due ( around {$120.00} plus interest ) 3 ) XXXX had miscalculated/mis-applied payments for an unknown period of time when they changed my payment plan from where I was paying twice a month, and it was posted twice a month, to XXXX holding the 'interim ' payment and only posting once a month. The entire point of that payment method is to more quickly pay down the loan. 

Now I caution Seterus, do not do this whole 'demand ' thing and state I 'm past due or that I 'm having any sort of financial troubles ..., it is all lies, am I now notifying you that it is lies, and this will end up in court one day and I have every bit of documentation to support my laundry list of issues against XXXX XXXX XXXX XXXX XXXX XXXX XXXX thinks they 've gotten rid of me but I will assure them separately that that could not be further from the truth. 

Now to tell Seterus what my ground rules are, I do not discuss banking via phone calls or any other method than in writing, preferable email so it is efficient and fully documented. I also do not subscribe to terms that I have not agreed to and agreed to means are a part of some document I have signed ... XXXX issue XXXX XXXX XXXX consistently ignored was providing legal documentation as to the transfer of my loan from XXXX Mortgage to then XXXX to then XXXX XXXX XXXX as I 've only signed with XXXX company and it 's still not really clear where XXXX enters the situation or what I 've signed with them ... 

So to start this off, I 'm going to tell you that I 'm not going to make a single payment until the balance is corrected. That means that Seterus is going to have to go to XXXX XXXX XXXX to resolve the issues mentioned above, I have been trying for years to no avail. Threatening me with foreclosure is not threatening at all, if anything it 's a path to the courtroom which I welcome at this point. I have proof I have been trying for years to get XXXX XXXX XXXX to address basic issues, such as those fees and payment processing and I have years of proof of XXXX doing nothing and essentially providing the worse level of service possible ( none or even worse, continually telling me and the gov't they had addressed issues when they had not ). Now I will start searching for an attorney and if they advise me to resume the payments, then I will but in the mean time I will hold the payments in my own escrow account which is n't really necessary since I could pay this loan off tomorrow in cash but then that would lead to a huge payoff dispute ...

Company response to consumer: Closed with explanation