Consumer complaint received 2015-06-30
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting report or credit score

Complaint:
EXPERIAN IS A DATA MINING OPERATION : I applied for a credit card with XXXX XXXX XX/XX/XXXX, and was rejected based on adverse accounts in my Experian credit file. This means that XXXX XXXX was able to view my complete credit file. 
Because I had been rejected for credit, I obtained a free copy of my credit file and viewed it. I saw lots of errors, as is always the case with Experian, but did not start a dispute process. 
XX/XX/XXXX I applied for credit with XXXX XXXX. Their rejection letter stated the following : " We were UNABLE TO VIEW YOUR CREDIT REPORT BECAUSE YOU HAVE PLACED A SECURITY ALERT ON IT. " This tells me that Experian fraudulently and arbitrarily placed this security alert on my credit report, but I DID NOT PLACE ONE ON THERE, and obviously, when I applied with XXXX XXXX just a month prior to applying with XXXX XXXX, my Experian report had been viewable. 
I would like to know why Experian took it upon themselves to arbitrarily place a security alert on my credit file when I did not do so. 
All I did ( after viewing my report the first time, upon being rejected by XXXX XXXX ) was call them and ask them to not bill me {$29.00} a month for their credit tracking service. 
So, when I went online to get another free copy of my credit report after being rejected by XXXX XXXX, the Experian website stopped me and said it would need all of this highly sensitive, personal identification information from me : My driver 's license, my social security card, and a bank statement or an insurance statement! Who in their right mind would do this? I did nothing wrong to prove that I am really me. I simply requested yet another copy of my credit report because I was rejected twice based on my Experian report, which is full of errors, by the way. 
This is not the first time Experian has done this to me. I battled this same problem with them XX/XX/2013, two years ago, meaning, they arbitrarily put a security alert on my credit report and said that I did it ( when I did not ), and they wanted all sorts of personal ID information on me before they would work with me when I 'm not the one who made the mistake. 
What concerns me the most is that the US FEDERAL GOVENMENT -- yeah, you guys -- links with Experian to do a " soft inquiry '' if a citizen like me wants to set up a My Social Security Account online. In other words, that 's how much you trust the data mining operation otherwise known as Experian, whose corporate headquarters are located in the XXXX XXXX XXXX. 
The only 100 % accurate credit file on me is XXXX. 
So I need you to contact Experian and challenge them as to why they continue to arbitrarily put " security alerts '' on my credit file just to make it difficult for someone like XXXX XXXX to give me credit, and to make it difficult for me to see a copy of my own credit file, which is my right under the FCRA.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief