Consumer complaint received 2016-10-19
Company: BB&T CORPORATION
State: MD
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
During XXXX and XXXX I purchased items through online venders. These hobbies are highly technical and required exact part specifications be sent. Often these products were either misadvertised or came in a different condition than described. Because of the frequency of this, it created a witch hunt of sorts on all levels it seems. I exercised or tried to exercise my rights to the best of my ability to challenge and dispute these with Branch Banking and Trust, BB & T. I went into the XXXX maryland location on XXXX and another on XXXX maryland. This is well noted that both XXXX XXXX and XXXX XXXX run/attempt to manage these locations. They are strong characters in the community, strong enough they are above the rules and assisting customers with complex issues. I have banked with BB & T for over 12 years, this has tarnished my relationship, causing close accounts and personal distress. I go in several times and try to get/give information relating to the claims opened in both XXXX and XXXX. It has been over a year and I am still fighting with this branch on all levels, while my original questions relating to the claims remain unresolved/unanswered, but not lost in the mix. They keep trying to group my several issues that they are creating over and over, its been going on for over a year, I wish I was allowed to wiretap the treatment. It is clear they are creating problems to confuse, complicate and distract from each individual issue to discredit me. I am telling everyone I know in the community with your names as well of those causing these issues, the whole community knows now and agrees. 

*What is needed from BB & T relating to all my claims/disputes opened in XXXX and XXXX is the following for each : *The letter is to include the following : 1 ) Date claim opened. 2 ) Company the claim was opened with. 3 ) The claim amount. 4 ) The status of each and when opened/closed. Please provide this to me in letter format. Please also send this information to the appropriate departments internally. This is/was my clear request on today 's call. Please provide me that letter answering the above after forwarding to the correct departments. 

*Please send the above to the company, as I have tried other steps with no remedy. Please also send a copy of this entire complaint and all future responses relating to the physical address on file through conventional mailings. Having a hard copy of this information to read in print is my clear request, as it greatly aids in my XXXX. This unique issue has never been addressed. I need this information or eventually it will be argued and demanded in costly legal trial through discovery. It 's been an unreasonable amount of time. The whole time I was XXXX they only got meaner, eventually XXXX and closing my accounts in my vulnerable time of need. It will never be forgotten. You are all personally liable, there is no plausible deniability.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation