Consumer complaint received 2017-08-25
Company: PENNYMAC LOAN SERVICES, LLC.
State: CO
Product: Mortgage
Sub-product: VA mortgage
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have a VA loan that was sold by Mortgage Company to Penney Mac Home loans.
My payments were always on time up to when my checks from the government were stolen.
I immediately contacted and submitted evidence to Penney Mac of ID Theft and Fraud. I froze my files with Credit Bureaus to prevent any further theft.
Penney Mac said they would modified the loan due to the predicament I was in.Within a month, with borrowed money I was able to make payments.
Penney Mac told me not to make the payments because it would change the numbers in the Loan Modification, and for me to wait for the papers. I kept calling them and they kept telling me I should be getting the documents.
I explained my concern over lateness reporting affecting my credit. Told me to no worry, that with a Modification, scores will be fixed in time.
Penney Mac first approved payment was InXX/XX/XXXX.They reported me late from XX/XX/XXXX toXX/XX/XXXX ; which was their own doing for delaying the modification and telling me not to pay. Trying to refinance with Credit Union who will approve loan but needs Penney Mac to fix its credit reporting.
I have been working with Credit Bureaus since I found out on XX/XX/XXXXthat PenneyMac had reported me over 180 days late to the Credit Bureaus, without any explanation to me or the Bureaus.
I was granted a car loan by the Credit Union inXX/XX/XXXX. I have been trying to get the lateness reported resolved with PenneyMac and disputing with the Credit Bureaus what has happened. I have called Penney Mac 18 times. Submitted a complaint with their Customer Service department. Was able to speak to the Modification Department once, and they claimed " no knowledge of what I am stating. '' I asked for a Supervisor or someone who can help me. They claimed they have " No Supervisors, '' and that everything is done electronically. They kept routing me to wrong departments with long waits of 25 minutes and longer, only to hang up on me when they picked up the phone.
Their phone number XXXX listed in the Credit Report is no longer working.
I personally visited our Senator 's office in Colorado and was able to find out that PenneyMac has no physical building in Colorado but a Registered Agent by the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO. XXXX. This a place where anyone or any business can register, to show they have an address in Colorado, which leaves me and any consumer unable to deal with a problem face to face ; and I am wondering if that is legal at all.
The disputes I have entered with XXXX Credit Bureaus all come back as if everything reported in my account is correct.They too, ca n't speak to anyone, but comes back electronically to them. The Bureaus do n't know if it is a computer at PenneyMac responding, or a person. The Credit Report shows that PennyMac will keep reporting the negative portion of my account untilXX/XX/XXXX, including 2 months that show " ND '', meaning " No Data '' but its counted against me.
I need PenneyMac to make good on their words and not count against me something negative credit reporting due to their delays, which " has '' and " is '' affecting me on a daily basis. Thank you

Company response to consumer: Closed with explanation