Consumer complaint received 2016-01-15
Company: WELLS FARGO & COMPANY
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
XXXX XXXX 2014 Wells Fargo Bank FINANCIAL CRIMES MANAGER Dear XXXX XXXX XXXX XXXX XXXX XXXX : Ref letter dated XXXX XXXX 2014 The main reason for Wells Fargo to deny the refund of my money rests completely with the perception that Wells Fargo was not timeously informed that the transfer was fraudulent. My timeous attempt to inform the bank of the fraud is undeniable. You have an independent source indicating the time, date and number of the call, made by me to the USA. That you are unable to substantiate this information, can not reasonably result in a steadfast measure to deny my rightful refund. Might is not right. Wells Fargo personnel failed to record the event. In regard to the Wire Transfer Document/waiver document allegedly sent to me requesting a PIN change and a " call back threshold option '' I have the following comments. The form was not posted to me and I have never received this form. I have never signed the document and I have never returned to you this document authenticating a PIN change or set up to complete a wire transfer. The signature appearing on this form is not mine. The signature you have on file for me has been corrupted and what you have is not my signature. I do not believe that this form was ever posted to me. Do you have proof of its posting to XXXX XXXX and proof of its reception at Wells Fargo from XXXX XXXX? Within 2 months of my PIN and signature corruption, my money was fraudulently transferred out of my account. It would seem that the fraudster, likely to have been a bank employee, was planning his strategy at this time. I am frustrated that you have failed to acknowledge that the fraud has taken place and further, that you have failed to recognize that a cascade of security blunders already alluded to in my previous correspondence, has arisen in relation to the transactions. Communicating with your client who is authenticated through a series of security questions is almost failsafe against fraud. This did not happen. I have sent you my XXXX XXXX XXXX Clearance Certificate certifying that I have never been indicted for fraud or crime. I request you to refund my money to me, whether the refund be for reasons of mitigation or by reason of ethic, of simply doing what is right. I request all my letters of correspondence be submitted to XXXX XXXX himself for his personal adjudication. 
Dear XXXX XXXX XXXX XXXX We write to ask you, as CEO/Chairman of Wells Fargo Bank to respond to the under mentioned questions in regard XXXX XXXX XXXX 's savings account with Wells Fargo Bank. We ask too, that you specifically answer each question detailing your answer to each of the questions.1.Are you aware that XXXX XXXX had opened a savings account registered with Wells Fargo Bank ? 2.Almost all of the money in this account was transferred out of the account in XXXX separate transactions over XXXX days. No transactions were ever instructed for in the previous 10 year history of this account. Would such a rare event not have raised a suspicious brow among the security personnel? 3.Do you believe that XXXX XXXX was a victim of an identity fraud? 4 Why had the Bank not telephoned XXXX XXXX to validate the transfer? 5.A form requestinga PIN change and an authorization to absolve the Bank from any responsibility to inform the client in regard to movement of funds, was allegedly sent XXXX XXXX XXXX for his signature . Have you seen this form in its original state? 6.If so, can you certify that the signature appearing on this form was written by XXXX XXXX? 7.If so, on what basis had you judged this? 8. Has this signature been appraised by a handwriting forensic expert? 9.XXXX XXXX certifies that he telephoned the call centre to inform the Bank that money was fraudulently transferred from his account. Was any deposit insurance taken out to protect the depositor 's funds?

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation