Consumer complaint received 2021-02-01
Company: Navient Solutions, LLC.
State: VA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Can't get other flexible options for repaying your loan

Complaint:
To whom it may concern I'm trying to resolve this issue with the department of education for almost 30 years.I enrolled in the XXXX XXXX XXXX XXXX in XXXX XXXX XXXX in XXXX. After a few months ofattending this XXXX school I came down with the flu, at the time I lived in New Jersey and I use totake the bus to go to school. My travel would take about 2 hours to get to school. When I got sick I called the school and explain that I was very sick with the flu, that I won't be ableto attendschool for a few days. And she told mesince I had the flu it would be best to come back to school when I got better. 
After about 2 weeks I felt much better and went back to school and they told me I could not go back to class because I had missed toomany days. And I explain thatthe reason I did not come to school is that I had the flu, I also told them that I had spoken to XXXX the office manager and she said it was fine to come back when I got better. 
I askto speak toXXXX and they said she was out sick also. And I ask was there someone else I can speak to about this and they said no, that she was the person that was in charge of attendance and call back in a few days. When I called back they said she was out sick. Waited a few more weeks and called again and then they told me she had a transfer to another department that I needed to talk to XXXX and he was assigned to my case.And he would get back to me with a response about megetting back to class. Again I waited for a few more weeks for aresponse. Never got a call back from XXXX. I called back again and try to talk to XXXX and they told me he was not available that he would contact me. Months pass andI try to call and speak to XXXX and I was not able to speak to anyone about getting back to school.I was veryupset andfrustrated, that I could not do anything or talk to anyone about getting back to school. Months pass I try again to speak to XXXX and with no luck once again he was not available. Several months pass always try to speak to someone that could resolve this problem and was not able to speak to no one.Over a year had passed then I started receiving bills to start paying my student loan, I was surprised I was receiving this even though I had not finished as promised by the school.So I called the school again and try to speak to anyone that could help me resolve this issue or answer my questions, as to why I was being charged for a student loan bill when I was not let back to school to finish my classes. I even ask for XXXX and they told me he was not available. A few months pass started making my payments to XXXX XXXX and I called them and explain my situation and they told me I should contact the school or go in person and get the problem resolve. So I went in person and try to speak to anyone and to my surprise, the school had closed in XXXX So I called XXXX XXXX and they told me to apply for an Economic hardship deferment request and at the time I was not working so they told to apply for an Unemployment Deferment and to also apply for a Loan Discharge Application since I was not let back to finish my classes.And XXXX XXXX told me to keep paying my student loan as best as I could in the meantime while the applications went through because if I did not it would mess up my credit. I apply several times for these applications throughout these years and I never received a response. After a few years of dealing with XXXX XXXX and no solution to my problem, I received a letter saying that my loan had been acquired by Sallie Mae, so I started calling and speaking to Sallie Mae representatives and I explain the problem that I had with my student loan and they also ask me to sent a Loan Discharge, Economic Hardship, and I did a few times and no solution either. After a few more years, I received another letter saying that my loan had been acquired by Navient and I also called them and explain the problem with my student loan and they took my number and I never received a call from anybody. The original company that I was paying to was XXXX XXXX XXXX XXXX XXXX XXXX and then Sallie Mae Loan Services and now Navient. I also contacted XXXX XXXX to see if they can help me fix this problem with my student loan with The U.S. Department of Education. And my claim to get my student loan discharged was decline. I checked my records the original loan was for $ XXXX these past years. I paid to the different companies that had my student loan about {$10.00} And now I just checked my credit and is showing 2 student loans when I only had one. This is why I think I should not be responsible to pay any more money to a student loan that Im being forced to pay, and that the school took the money and ran and never let me finished my classes to get my diploma. 

Thank you XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation