Consumer complaint received 2016-01-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
Someone at Wells Fargo either the person that answer my complaint or their Counsel are not telling the true to the CFPB about case XXXX. Because someone close my complaint saying : '' The Company was unable to respond because it appears you are involving in pending or prior litigation raised on the Complaint. No Further action will be taken on your Complaint '' I state The issues I arose in the complaint above never was brought up in the pending litigation or the pending appeal I have it because these are new issues that 's why I 'm asking the CFPB to investigate into. 
1.- Wells Fargo and its Trustee XXXX put me a Foreclosure sale scheduled for XX/XX/XXXX on my Door around XX/XX/XXXX, I sent Them via certified mail DEBT VALIDATION LETTERS to both of them, I noticed The amount showing on Wells Fargo Monthly Statement shows different that its Trustee 's. As a consumer I have that right under the FPCA to request it. Also please see the response to my DEBT VALIDATION LETTER from XXXX XXXX XXXX and Wells Fargo with date XX/XX/XXXX. Wells Fargo used the excuse " the investor XXXX to deny me loan Mod '' ( This issue never got brought up in the Litigation or the Pending appeal I have ) .2.- Wells Fargo failed to provide me alternative options to avoid Foreclosure during XX/XX/XXXX from XX/XX/XXXX to XX/XX/XXXX.I submitted Loan Modification Process it got denied, it got appeal the denial after I never heard from Wells Fargo, They just keep me sending Monthly Statement and phone calls demanding payment until XX/XX/XXXX When I received The Foreclosure sale date on my primary residence.. ( This issue never got brought up in the Litigation or the Pending appeal I have ) .3.- After I filed my inquire with the CFPB I received 2 Letters from Wells Fargo with date XX/XX/XXXX and XX/XX/XXXX from XXXX XXXX. In those letters said WF invited me again to send Financial documentations as an effort to avoid Foreclosure. I called WF and I got like kind of precondition if I want to get assistance from them because I was told if I do n't make more income as the previous Loan Mod. applications got sent before They wont consider me for a Loan Modification to me this is some type of discrimination then I went to XXXX I got assisted to send the HAMP package by XXXX XXXX ( Director from that organization ) on XX/XX/XXXX.On Saturday XX/XX/XXXX I checked with Wells Fargo I was told by XXXX they need it XXXX more items to complete the application so they will review it and Stop the sale. As I Called to check the status on the sale date I called up WF on XX/XX/XXXX Now they informed me they could n't assure me anything the sale date still schedule for XX/XX/XXXX.When I tried to contact XXXX XXXX now she advised me there is another individual assigned to my case XXXX XXXX , I spoke with him the nature and concern of my phone call he advised me I will receive a phone call from him by XXXX eastern time That phone call never happened, I called his department again around XXXX my time He said to me he still working and escalating my issue with the reentry group and he will have a yes or no answer by XXXX pacific time. Again he never called me, By then I was upset already all day concerned and worried. I ended up calling today XX/XX/XXXX I demanded to speak with his Supervisor at beginning of the Phone call a lady name XXXX XXXX who told me " I know XXXX XXXX is not in the Office '', then She put me on hold after finally she said he found XXXX XXXX, As I spoke with XXXX XXXX he said " they ca n't postpone the sale date, its going to take effect XX/XX/XXXX because after reviewing your financially documentation I do n't make enough money ''. As I ending up the conversation I advised him I will file a complaint against Wells Fargo for this bait and switch method/tactic with the State and Federal Agencies

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation