Consumer complaint received 2017-08-19
Company: Experian Information Solutions Inc.
State: OR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
They all the same group of lier XXXX XXXX XXXX, it is the company that brought me to the problem this company name is not exist on XXXX No one pick up the phone 24/7 for the service. Recently I entered in to what I thought would be a mutually beneficial arrangement with this company concerning the optimization of my POS system. The system I have already is a high quality system with all in 1 with the terminal, but their salesman convinced me that their services would be a welcome addition to my existing set up and no need the 3rd party of terminal. Though he lied about a great many things, the crucial lie was the one in which he assured me that these services would be easily integrated in to my already existing POS after apparently calling his home office to confirm that was the case. I do not have the space on my front desk to accommodate additional terminal equipment, which I made clear and which the salesperson confirmed he understood ; I would not have signed the contract if I had known that was required. After lying about the contractual terms and asking me to sign a blank contract and told me he can cancel it in 30 days if I 'm not satisfy and the Sales person simply disappeared now. XXXX XXXX XXXX has charged me for four months of services that were never rendered. Their excuse for denying me a refund is lame and hollow because they have failed to do as they promised and buy out my contract with said current POS company. Their response to my concerns has been insulting and demeaning, not least because they are obviously taking advantage of the language barrier ( I speak english as a second language ). Furthermore, the nature of our communications in addition to conflicting reviews online lead me to believe that if they are not operating illegally then you are certainly close to it. I 'm trying to contact them and their partner but still XXXX. Now 100 of small business got a nightmare from this company because it is in the wind. but Attorney General XXXX XXXX XXXX, filed a lawsuit against XXXX XXXX XXXX , XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX alkla XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ( collectiveiy, " XXXX XXXX '' ), as well as principal, XXXX XXXX alkla XXXX XXXX XXXX, law firm XXXX XXXX XXXX, XXXX, and several others, on XXXX XXXX,2016.  The lawsuit accuses XXXX XXXX of engaging in illegal and deceptive business practices in the leasing of credit card processing equipment to smali business owners. The lawsuit seeks to enjoin the respondents from engaging in these practices, rescission of leases obtained by fraud or other misconduct and restitution. In addition to this relief, the lawsuit seeks to vacate default judgments obtained by XXXX XXXX by fraud, misrepresentation or other improper practices. XXXX XXXX XXXX Now they try to use legal hold my money from my bank. So I have no idea why they still alive and make people suffer more and more. XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation