Consumer complaint received 2020-03-26
Company: HYUNDAI CAPITAL AMERICA
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
I leased XXXX XXXX on XXXX. 
I paid {$2600.00} in down payment which includes the first-month lease amount. 
I entered all the details in their XXXX XXXX XXXX XXXX on the lease day correctly and I am attaching screenshot of it as well. 
I was expecting the first bill around XXXX. 
I haven't received it from Hyundai until XXXX. 
I called Hyundai salesman at the dealership who helped me getting the vehicle and he disconnected the call sending a text message " I will call you back ''. ( I have proof of the messages ). 
After a few days, I called him again to receive the same text message. 
I sent him a message explaining about the missing bill to explain the issue. 
After a few days, I called the dealership number and reached the finance team which went to the voice message system. 
This kept on happening and on XXXX, the car was repossessed from my apartment complex parking lot at the night. 
I thought the vehicle was stolen. 
I called Hyundai care to disable car movement if they can and they suggested to raise a police case and provide the case number. 
I went to the police station and they checked and told the vehicle was not stolen but repossessed. 
I called the Hyundai care again and told them about this and they gave number of recovery team. It is closed for Saturday and Sunday. 
Monday morning I called the recovery team and asked them I haven't received the bill and I was trying to reach the dealer and salesman but no help. 
They went through the records and found the mails sent to me were bounced back, they noted my email ID wrong. They were contacting my employer 's phone number which I don't have access to. I gave it when they asked for employer details. 
I haven't received any communication on how to pay. 
They told me I need to pay a {$370.00} repossession fee and a lot fee which came to {$210.00}. 
I asked to waive the fees because it was not my fault for not reaching the right number. I called my first point of contact ( Dealer ) and sales person at the dealer but no use. I have proof of the messages I sent to them. 
I pleaded them and left multiple voice messages to their manager XXXX XXXX but no use XXXX he never responded ). They know it is their fault but they say it is their process and I need to bear the {$600.00} for repossession charges. 

I created a complaint earlier " XXXX '' which was closed saying they reached me multiple times but the point is they tried to reach me on wrong phone number and wrong addresses which was not provided by me. 

I am attaching the screenshot of the details in Hyundai system where it shows the details are wrong. I have asked them to correct Home details which they updated. But before update, the Home, Billing and Garaging details are the same which are no where related to the details I provided in my documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation