Consumer complaint received 2023-07-18
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa XXXX XXXX XXXX XX/XX/2023 Consumer Financial Protection Bureau Attention : Complaints Division 1700 G Street NW Washington, D.C. 20552 Subject : Dispute of Inaccurate Balance Reported on Credit Report XXXX XXXX XXXX XXXX XXXX XXXX, a consumer affected by inaccurate credit reporting, hereby submit a formal complaint against XXXX XXXX XXXX regarding the inaccurate balance reported on my credit report. Despite making payments totaling {$22000.00} on a {$27000.00} loan, XXXX XXXX XXXX has refused to update the balance on my credit report. I believe that their actions violate the provisions of the Fair Credit Reporting Act ( FCRA ) as outlined in 15 USC 1681, 15 USC 1681e, 15 USC 1681n, and 15 USC 1681s-2.

1. 15 USC 1681 - The Fair Credit Reporting Act ( FCRA ) establishes guidelines for fair and accurate credit reporting. Under this law, credit reporting agencies and furnishers of credit information, such as XXXX XXXX XXXX, have a duty to provide accurate and complete information to credit bureaus. 

2. 15 USC 1681e - This section of the FCRA requires that furnishers of credit information, such as XXXX XXXX XXXX, must provide accurate and complete information to credit reporting agencies. They are responsible for ensuring the accuracy of the information they report and must investigate any disputed information and correct inaccuracies. 

3. 15 USC 1681n - This provision of the FCRA allows individuals who have been harmed by a willful noncompliance with the FCRA 's requirements to seek damages in court. If XXXX XXXX XXXX has willfully failed to update the balance on my credit report despite my payments, they may be held liable for their actions.

4. 15 USC 1681s-2 - This section of the FCRA outlines the duties of furnishers of credit information to investigate and correct inaccurate information upon receiving notice of a dispute from a credit reporting agency or a consumer. XXXX XXXX XXXX is obligated to conduct a reasonable investigation into the accuracy of the reported information and must correct any inaccuracies promptly. 

I have made repeated attempts to resolve this matter directly with XXXX XXXX XXXX, providing them with proof of the payments I have made. However, they have refused to update the balance on my credit report. This has had a significant negative impact on my creditworthiness and has limited my access to credit opportunities. 

I kindly request that the Consumer Financial Protection Bureau ( CFPB ) intervene in this matter and initiate an investigation into the actions of XXXX XXXX XXXX. I request that the CFPB ensures that XXXX XXXX XXXX complies with the FCRA and takes the necessary steps to update the balance on my credit report accurately. 

Enclosed with this letter are copies of relevant documents supporting my claim, including payment receipts and communication records with XXXX XXXX XXXX. I believe that these documents clearly demonstrate the inaccurate reporting by XXXX XXXX XXXX. 

I appreciate your attention to this matter and your assistance in resolving this dispute. I look forward to a prompt and satisfactory resolution that will rectify the inaccurate reporting on my credit report. Please inform me of any further steps I need to take or any additional information you require. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation