Consumer complaint received 2017-05-05
Company: NATIONSTAR MORTGAGE LLC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I was working for  XXXX   XXXX    XXXX    XXXX   XXXX  CA fr om    XX/XX/XXXX   on  XXXX   XXXX . My  XXXX  was applied.In   XX/XX/XXXX  , one of my colleague who had purchased house in  XXXX , CA and living there sinc e  XX/XX/XXXX    met  me and advised me to purchase a house in  XXXX , CA. He mentioned that his  manager  recommended him to purchase the house and it would support him settling  in USA  and also will have a nice financial gain. He also advised me the same and told that since my  XXXX  was applied buying a house in  XXXX  CA would help in settling  in USA. He als o arranged for visiting a few houses in  XXXX , CA in   XX/XX/XXXX - XX/XX/XXXX   Time-frame which I did.  Area  was nice and appeared like a good residential community. I purchased a condo in  XXXX  CA in   XX/XX/XXXX . I me ntioned to Housing Agent that I was on   XXXX   XXXX   and did not have  XXXX . He mentioned that it is not a problem and mentioned that I can purchase the condo, I can sell the condo through him any time after the 1 year and told that I would make a nice profit. After verification by  Financing  company, forms etc I purchased the condo in   XX/XX/XXXX   for  USD     XXXX . I owned it til l  XX/XX/XXXX . In  XX/XX/XXXX  I ha d to go to  XXXX  for a week vacation which appeared like extending for more time.My relatives in  XXXX  asked me to sell the house and come to  XXXX . I did not want to. I went to  XXXX  for a extended time and then came back and I was staying in the house. Then one  XXXX   XXXX  and his friend knocking my door and asked me why I was staying alone. I told that I was alone and hence staying alone. They asked me to go back to  XXXX .My job at  XXXX  was gone then. I was trying to find an other job in USA. In stead of advising me to find another job in USA,  they advised me to go to  XXXX  and stay there. When I applied to some companies they advised me to go to  XXXX  for a year and come back. I went to  XXXX  in   XX/XX/XXXX .  I stayed in  XXXX  till   XX/XX/XXXX .  I had paid mortgage of more tha n USD  120k from   XX/XX/XXXX - XX/XX/XXXX  for  the house in  XXXX , CA. This house was gone when I was in  XXXX . My complaint is that :  1 ) why they let me purchase the house without  XXXX , 2 ) even when I wanted to continue in the house a nd work on a job, why they advised me to go to  XXXX . It is my prerogative whether I want to work i n USA  or  XXXX . I could have as well worked in USA with an employer, I could have rented the place to somebody, could have collected the rent and continued to hold the house.    3 )  why they sold my house in   XX/XX/XXXX   without my notification nor did they gave my   USD    XXXX  mortgage I paid or th e USD   XXXX  in improvement I had made in the house. They should have contacted me, notified me and taken my permission before selling the house. I could have still rented the place and tried to make the payments. How can they tell what I should do. Have I gone to them asking for financial advise?? No. Are they licensed to give financial advise?? No. Just knocking on our door, calling for some social gatherings and asking me to go to  XXXX  is not a good practice. If at all they could, they should have helped me hold onto the house, get my  XXXX , work in  USA fo r a better salary, progress in life. They have not done and now they are responsible to fix the things they have done wrong to me and my family ( I got married in  XXXX  in   XX/XX/XXXX  daughter born in  XX/XX/XXXX  ).

Company response to consumer: Closed with explanation