Consumer complaint received 2018-05-29
Company: MiraMed Revenue Group LLC
State: SC
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XXXX XXXX called me from MiraMed and did not give the mini miranda. She told me that I owed a debt in the amount of over but around {$410.00}. She verified my name, address, zip code, and XXXX. She asked me if I would be able to pay on the debt and I explained to her that I was not able to as of todays date being that I have been in and out of the hospital recovering from 3 XXXX XXXX within a 6month period, with my first XXXX back in XX/XX/XXXX, 2nd was in XX/XX/XXXX, and the XXXX on was in XX/XX/XXXX. I am going to have my 4th XXXX in XX/XX/XXXX. I also told XXXX XXXX that I was not aware of any medical debts that I owed because I have not been back to that address which she verified. I told her that Ive been in recovery from a different address. I also told her that I had insurance at the time and was under the impression that my insurance company paid for my Dr. visit. She became rude and wanted to put me off once I explained to her that I am not working at the time because my Dr wont release me to go back to work being that another XXXX  XXXX is imminent. She continued to ignore me. I advised her that I am not refusing to pay but I dont have a job, I have no income and I would have to speak with someone to get help. She said that {$25.00} was the minimum payment so I advised that I would try to resolve it if she would notate that I would call back and make the payment in a couple of weeks. She got rude with me and said that she cant do and told me to call back once I could make a payment on the account. I advised that I needed some kind of future documentation and that I am not refusing to relsolve this debt but I had to get help being that I dont work and I was not aware of this debt being that I was insured. She literally ignored, I told her she was not listening to me, then I asked to speak to her supervisor. She got rude saying call back once I can pay. Again I asked to speak to her supervisor I asked for her name earlier. I aso wanted her to know I was not refusing to pay on the debt, I just needed more information and time to speak with someone to help me pay on the debt. As I was talking she hung up on me. 

I called back spoke with another representative and asked for a supervisor. She told me her name but refused to give me the name of the rep by the name of XXXX XXXX who hung up on me. She place a male by the name of XXXX XXXX on the phone i advised to him that I was hung up on. I also advised I was not refusing to pay or refusing to resolve this debt. He told me that he would listen to the call and then he apologised. He also told me that he would remove my number from their call list, I advised him that I never asked him to do that but he could if he wanted too. He then asked me when would I be ready to pay and I advised him the same. I asked him who the VP of th agency was and he told me that the name is XXXX XXXX. I told him that being that its my 1st time speaking and knowing about this debt,, I would need to get some help and I let him know that I would pay the $ XXXXminium within 2weeks. He did say that he would send me a document showing my promise to pay, he referred to it as something. We ended that call.

Company response to consumer: Closed with explanation