Consumer complaint received 2017-09-14
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I noticed through notifications I receive from companies I have services with to monitor my three credit reports with the three main credit bureaus that my balances on two of my credit cards were being updated on a continuous basis starting in XXXX XXXX into XXXX XXXX causing my utilization available credit, and other score affecting criteria to cause my credit scores to decrease simply for using my card. I pay off/down the balances each month before the statement date for each of these accounts, XXXX XXXX and XXXX XXXX. Therefore my utilization remains low reflective in positive effects on my credit scores. However, since the bureaus have started somehow updating my information that according to the creditors is not being supplied by them reflecting daily balances versus monthly balances my scores have been affected substantially. I first contacted XXXX XXXX to determine if this was a creditor related issue to which I was informed that they only report to the bureaus once a month 3 days after my statement date which is the XXXX. Therefore I attempted to contact all three bureaus but was only able to get through to Experian through their back numbers ( new business sales department was the only number anyone would answer of course ) because the number you call for the customer service would constantly take me to the portion of the call where I 'm placed on hold to wait for a representative to only be eventually delivered a busy signal and the phone being hung up. XXXX  and XXXX could not be contacted due to errors with their phone system not allowing the transfer of calls and no back numbers to get through. The representative that I spoke to from Experian was actually supposed to be in the customer service department of the monitoring service I paid for through Experian she basically ignored everything I said over and over again saying that I needed to contact the Creditor saying that they had not updated information even though I have reports showing that it obviously has been done. I could tell she would place the call on mute as I was explaining the situation and come back on the line only when I finished after a few seconds, with a generic statement that had nothing to do with the issues I had just explained were occurring. All I was trying to do was to find the casual and hopefully a solution to, the issue of the balances being updated throughout the month instead of once which is minder standing of what the rule is and what has occurred in the prior months. I finally requested to be transferred to a supervisor after trying for over 10 minutes repeating the same facts with no cooperation, acknowledgement or ownership being taken by her. She transfers me reluctantly and I sit on hold for another 15 minutes waiting for the supervisor only to have a recording saying " the number you have dialed is not a working number at this time please try your call again '' and the call disconnecting. It was very frustrating that I was doing my best to Simply call attention to this matter and ask for assistance in rectifying it and All she kept telling me was that they get information from creditors once a month they had no control over what was showing. However, XXXX XXXX informed me that the information on the credit report was what the bureaus had pulled from them not what they had reported themselves. I happen to know that it is XXXX XXXX who is responsible for the reporting and if it had only been the one card I would think it was the XXXX. However being that it 's two cards, two separate companies, that it 's occurring on it makes it obvious that the bureaus are pulling the information somehow without the creditors knowledge. I have been attempting to purchase a home and I had a meeting scheduled for that day with a broker that I had to cancel because my scores were so badly affected by by the unwarranted decrease, due to these errors in reporting, to my credit scores not to mention my debt ratios. The following is how and what occurred with the reporting. 

When my statement was cut the balance on my XXXX XXXX card was {$240.00} this was recorded with all three bureaus on the XXXX of XXXX. Then the balance went to {$430.00} on the XXXX of XXXX with Experian and XXXX and on the XXXX of XXXX with XXXX, followed by the balance going to {$700.00} on the XXXX of XXXX with Experian and on the XXXX of XXXX with XXXX. The XXXX XXXX account started with a balance of XXXX reported on XXXX XXXX then {$43.00} on XXXX XXXX with Experian and XXXX XXXX with XXXX. 

It has come to my attention in working with my credit reports on a closed continuous basis that the bureaus are more concerned about selling their products then they are about accurate reporting and the effects that they have on individuals lives by being so disorganized, uneducated about the rights and responsibilities they are legally Bound by and the effects that it has on individuals all for the sake of a dollar. No matter what call I make to any of the bureaus the one thing that I can be assured of is that I 'm going to have a sales pitch forced upon me to purchase their credit monitoring services which only seems to be built upon selling credit cards loans different products to Borrowers. If they would put as much effort, training and education into what should be their main focus, credit reporting, I 'm sure a lot of the issues that seem to dominate such a vital piece of every individual 's Financial success or failure would be avoided or rectified. It 's difficult to have companies such as these responsible for such a huge impacting Factor on my financial well being by that are so obviously profit-driven, riddled with conflicts of interest and scoring systems that not only provide constant conflicting grading factors but allow for huge profit margins for both bureaus and creditors being produced due to these corrupt and poorly executed business models.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation