Consumer complaint received 2022-04-29
Company: LD Holdings Group, LLC
State: OH
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
The response from loan depot did not resolve my concern. I made two payments in XXXX. One was on XX/XX/XXXX from my bank received to your company on XX/XX/XXXX XXXX, and another on XX/XX/XXXX received by your company XXXX. That total payment was {$1300.00}. Tell me where that money is? Why wasn't it applied to my XXXX payment? Why did you take the payment I made on XX/XX/XXXX received to your company on XX/XX/XXXX and apply to my XXXX payment? The XXXX on the XXXX of XXXX should have gone towards XXXX. You do not seem to understand the question. When I realized the payment was applied correct, I contacted Loan Depot via the secure message center this is what I was sent. 

XXXX XXXX ( you ) Sent XX/XX/XXXX To : Support Team General Question - Loan # XXXX Can someone please take a look and see where my payment is that I made on XX/XX/XXXX? It shows I am past due but I paid the loan amount in full for XXXX. The payment was for XXXX. 

XXXX General Question ( Received XX/XX/XXXX ) Good morning, Thank you for reaching out regarding the payment made XX/XX/XXXX for {$670.00}. Your payment is currently in suspense, meaning the system is not recognizing where to apply that payment. As a reminder, loanDepot doesnt accept partial payments which you also signed off on during closing on your Promissory Note. 

I do show another payment made on XX/XX/XXXX for {$670.00}, did you want that payment to be the remainder of your XXXX payment? Or was the {$670.00} supposed to be applied to principal? If not, you do need to make the remainder of your payment to complete your monthly payment and once that is done, I can put in a request to move those funds to your XXXX payment. If the {$670.00} was to be applied to your principal, then let me know through this email so I can put in a request to move those funds to the appropriate place. Just be aware that for the future, monthly payments need to be made in full. 

If you have any further questions or concern, feel free to call us at XXXX. 

Thank you for being the best part of loanDepot. 

Best regards, XXXX XXXX ( you ) ( Responded XX/XX/XXXX ) To : Support Team RE : XXXX General Question Yes please apply to my principle so it makes it current. 

RE : XXXX General Question ( Received on XX/XX/XXXX ) Good morning, Sorry for the late response but your payment has been applied to principal. At the moment, your next payment due is XX/XX/XXXX for {$1300.00} which does need to be paid in full since loanDepot doesn't accept partial payments. 

If any further questions, please feel free to contact us ( XXXX ) XXXX Thank you for being the best part of loanDepot. 

Best regards, Based off this both XXXX payments should have been applied as the support team said to XXXX. My XXXX payment was supposed to be for XXXX. 

The response that my payment was 30 days late is not correct. As soon as I realized I was late and the payments were not applied correct I called your company, and I was told by XXXX XXXX that they would do a suppression of my credit until my dispute was worked out with the payments. You will honor this because XXXX said, and we trusted you. My payments should be current to XXXX, and I should owe for XXXX. You need to take a deep dive into this and fix it. None of you have answered my question as to where my money is. 

This has been nothing short of a nightmare. I will continue to escalate until you fix this.

Company response to consumer: Closed with explanation