Consumer complaint received 2016-11-02
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX, XXXX To whom it may concern : I am writing to you with great concern about the manner in which, Rushmore Loan Management Services, handled my situation, recently. Hopefully, you can rectify the problem, since I believe this company 's practices are not up to par. 

I have lived in my home since XXXX XXXX, XXXX ; at this stage in my life, it was never my intention to loss my home. Unfortunately, I developed XXXX, and had to decide between paying for medical treatment or saving my home. 

Prior to letting my house payment default, I 've made numerous attempts to have the house modified ; participating and attending XXXX. I was rejected continuously for either, making too much money, or not enough ; I 'm self-employed. 

My only option was to seek help from a HUD approved Housing Counseling Agency. XXXX XXXX from H.O. P.E ( Housing Options and Planning Enterprises. INC ) explained all my options regarding foreclosure, short sale, etc. I chose doing a short sale. 

On XXXX XXXX, XXXX, the exclusive rights to sell was given to XXXX XXXX, XXXX ; the house was listed on XXXX XXXX. 

On XXXX XXXX, XXXX ; I attended, mediation with Judge XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, Attorney for Rushmore, and via landline, XXXX XXXX XXXX, Servicer for Rushmore. I made my intentions clear ; I would do a short sale. 

The house was made available for showings, and the bank had the house appraised on two different occasions. On XXXX XXXX, XXXX ; an offer was submitted to Rushmore for approval. 

In XXXX XXXX, I received a letter dated XXXX XXXX, XXXX ; notifying me the ownership of the mortgage loan, had been sold. 

I received a letter dated XXXX XXXX, XXXX, from XXXX XXXX, for me to contact her to discuss the options available to me to either save my house or consider other alternatives. 


After contacting XXXX XXXX ( authorized XXXX party from XXXX XXXX XXXX ), to negotiate the short sale. She contacted XXXX XXXX XXXX, at Rushmore 's Loss Mitigation, the next day ; XXXX XXXX assured XXXX XXXX, the short sale was approved. She said, she would notify Rushmore 's attorneys, ( see emails attached ). 

This was before the XXXX of XXXX ; however, on this day, Rushmore now claims, the short sale was approved, and they auctioned XXXX XXXX XXXX. To add insult to injury ; the same bank bought the house. Therefore, this house has become an REO ( real estate owned. How is that possible? Rushmore failed to notify the attorney, that a qualified, prospective contract was available in XXXX XXXX. 

I am extremely concerned with the undermining handling of this situation. If Rushmore did not want to do a short sale, they should never have agreed to it ; during mediation. I did n't default on my home due to negligence ; I fought the battle, jumping through hoops for modifications, so I could maintain my home and get medical treatments. Every attempt, was in vain. 

Yesterday, I called Rushmore ; when I questioned how it was possible to approve a contract and auction a house, at the same time, on the same day ; especially after XXXX XXXX, assured she would contact the Rushmore 's attorneys ; the Servicer became annoyed with me. XXXX XXXX, during all this, has avoided all calls, and not returned any calls pertaining to this. She has been XXXX, since before I was notified with the foreclosure, finalized, court order. 

I would appreciate assistance in this situation, a lot of work went into that short sale. I am not the only one that was affected. There are agencies, that were involved in getting a qualified Buyer for the short sale, and seeing all requirements were met. The only participant that failed to do their job was the representatives of Rushmore, and the Law offices of XXXX XXXX.

Company response to consumer: Closed with explanation