Consumer complaint received 2019-10-14
Company: Experian Information Solutions Inc.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XX/XX/XXXX I set up a payment plan with XXXX XXXX for a secured credit card account that was reported on my credit report as a closed account that was charged off in XX/XX/XXXX. My credit limit was {$200.00} and that was also my deposit. They took my deposit for the balance due and some interest charges and charged me {$160.00} for missed payments and interest from XX/XX/XXXX until XX/XX/XXXX when the account was closed. I made one payment of {$16.00} on XX/XX/XXXX and then changed my payment plan to pay a higher amount on XX/XX/XXXX so I could finish the agreement faster. On XX/XX/XXXX I disputed the account through Experian because I was getting notifications of missed payments on the account even though it was closed and reported as charged off. It was also lowering my score every month because it was considered another missed payment. Their results from the dispute were " Account charged off. {$160.00} written off. {$120.00} past due as of XX/XX/XXXX. '' I wasn't sure how the whole process worked with getting updated information on my report so I waited until my payment plan was done and I disputed the information again. I submitted the email from XXXX XXXX showing that as of XX/XX/XXXX my account was settled with this dispute. The results from this dispute said " Account charged off. {$160.00} written off. {$73.00} past due as of XX/XX/XXXX ''. When I look at my credit report it says failure to pay from XXXX to XXXX. The report looks like they charged off {$160.00} and I still owe {$73.00}. It also says that I am utilizing 37 % of my available credit even though this is the account they are using for that number. I technically have no revolving credit to utilize right now and I can't obtain credit from most places because of my credit report that is inaccurate. I have no open credit cards. When I spoke with Experian over the phone they said that the creditor reported that I still owe {$73.00} so that is what is shown on my account. They also said that the creditor is reporting late payments every month and that is what is making my credit score decrease. When I spoke with XXXX XXXX they said they have my account as paid in full but it may take up to 90 days for them to report that to the credit agency. I'm not sure who is correct here but I do not feel it is fair for Experian to mark a late payment every month on an account that is closed and actually paid off. All of my settlement payments were on time and that is not reflected in my credit report either. I also noticed that on my experian report they have me as having 8 charge offs for XXXX XXXX and 26 charge offs for XXXX XXXX XXXX. I have only had 1 account with each of these companies. How could they charge off the same account multiple times and why would Experian report it that way? Experian says it is how they report it and that even though the account is closed it will continue to bring my credit score down as  long as XXXX XXXX reports every month that I failed to pay.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation