Consumer complaint received 2016-06-19
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NV
Product: Credit card
Issue: Payoff process

Complaint:
Please look to the enclosed document to explain the rest of issue. Then came the CREDIT CARD bill from XXXX which was a month behind from the accounts and we noticed right away over {$600.00} worth of issues and let XXXX know. We told XXXX and they were suppose to look into it and get back to us. Around XXXX 2012. We had a lot of business stuff going on and other things and cause of all the issues I decided to go the SECURED route way of getting XXXX small CAPITAL ONE CREDIT CARDS with {$600.00} deposit on an {$800.00} card, {$400.00} deposit on a {$600.00} card, {$200.00} deposit on a {$200.00} card and {$400.00} deposit on a {$600.00} card. {$1600.00} deposit and {$600.00} line credit from CAPITAL ONE. And we had a XXXX card {$200.00} deposit on {$300.00} credit, {$100.00} credit line from XXXX. With all the issues we were having we felt this would he a safer bet, XXXX secured cards between XXXX of us, small incriments with deposits made by us. Right from the get go there were major issues with CAPITAL ONE. Not only will me phone records show, but XXXX was witnesses on many many occassions., but anytime I made a CAPITAL ONE SECURED CARD payment it was senf from a CAPITAL ONE BANK account. Evertytime I made a payment I did it over the phone. And everytime ( 25 times or more ), CAPITAL ONE SECURED CARD confirmed the payment went through card was ready to use. In every instance, when trying to use the CAPITAL ONE card, it would not work, funds were not there, to pay bills, groceries or gas, or going out to eat and finding out your money not there. I would have to call CAPITAL ONE CREDIT CARD back, they would have call CAPITAL ONE BANK, so it was not only the one phone call to make my payment, but I would have to call up to three times just cause payment oddly kept falling off the card even though they said it was there. It would disappear causing extreme situations and the time consumption was ridiculous. As well, in XXXX 2012 robbery I be discussing, someone stole XXXX of our XXXX cards and tried to use it, the merchant was the one to notify us of this. And, this happened three times while we had these cards. As well, we received a CAPITAL ONE CREDIT CARD for a XXXX attached to my account that we never authorized. We not only never missed a payment, in fact we paid full balance each time. We ended up speaking to someone in FRAUD over the weird card showing up and the fact people were using our cards without permission and we decided to close all CAPITAL ONE CREDIT CARD ACCOUNT DOWN. The headaches alone of spending 5 to 10 hours a week dealing with calling over the deposit disappearing and us being out places looking like idiots was enough in itself to close cards. At the time WE HAD NO MONEY OWED ON CARD, we put {$1400.00} secured down on {$1800.00} credit. When cards were closed we were owed {$1200.00}. Instead CAPITAL ONE put all XXXX cards in collections, and here is how you can immediatly identfy their error. They reported each card at the exact dollar amount the card had value. So if the card was {$800.00} card, {$600.00} of that was our secured deposit. So why would they put in collections we owed {$800.00}, and how come each card was rounded off to the exact dollar amount the card was worth. So we are suppose to believe if there was any last minute charges coming in after we closed accounts, they just so happened to add up to {$800.00} on the nose dollar and cents. All XXXX cards. This has caused severe damage to XXXX peoples credit. And they are still dinging our credit. This has cost us so much heartache. We have tried to contact them several times, we never had a missed payment and they owed us a balance. To this date, CAPITAL ONE SECURED CARD has not only refused to respond, but refused to show proof. They knew we were idenity theft, they knew we had issues with payment dropping and peeople we did n't know trying get cards on our account. These issues with CAPITAL ONE SECURED CARD have in 4 year time cost us an

Company response to consumer: Closed with explanation