Consumer complaint received 2021-01-19
Company: CITIBANK, N.A.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I have contacted both XXXX  and Citibank card services corporate office to resolve this well over three months ago and Citibank promised that this would be resolved within 30 days and I received countless credit reports from XXXX  stating the inquiries that are fraudulent have been removed when indeed they are still reporting to my credit report. I have to say that 2017 gave XXXX  a slap on the wrist by congress with a Rather large class action lawsuit. CFPB if you recall XXXX  had to stand before Congress admitted that three executives the CEO being one of them refused to tell the public about the security breach ( if you type in my information my personal information was affected and it still being affected by their negligence that was purposely made to ensure the main stock holders previous CEO and two other major executives sold their shares 3 days before they notified the public and I believe to avoid prison for such a dishonest act on the country that same CEO XXXX XXXX chose to step down. While that is great and the class action lawsuit is ok. What about XXXX  and their commitment to complete compliance especially when Identification Theft is currently concerned. I hate to say that XXXX  is still in it to be loyal to credit grantors at all cost even in my case I have sent police documents and per XXXX  request they only want 3 items per FTC report ( So I have done just that, in fact I have sent documents to XXXX  that I will be uploading here for your review. Response : Inquiries have been removed ( False because they are currently reporting XXXX or once we confirm with creditor we will remove. 

That brings me to Citi Bank Credit Cards this is currently my forth CFPB against both companies. Citi Bank advised me over two months ago that within 30 days of my last request that they will remove the fraudulent inquiries they have not done so. In fact what they did do is close an Exxon Account that was never discussed and I currently have a Best Buy account that I am not reporting as fraudulent because recently I chose to open it maybe last week. I hope that you dont retaliate for reporting to CFPB ( Because if you do then I will have to get my attorney involved and file another report with CFPB and the state of Florida attorney general. 

In other words the recent Best Buy Account opened by me is mine and so is the Exxon Account that you closed down after filling similar complaints. Citi Card this really has nothing to do with you with the exception of Im asking you to intervene with XXXX  to insure that these inquiries that are fraudulent get deleted. As of now I dont have an issue with Citi Card and I hope to have a relationship with you my issue was with XXXX  Fax and Im hoping we can leave XXXX  Fax with no more excuses as to why theyre not removing the following fraudulent inquiries. Thank you for your understanding and again please dont close my Best Buy Account its not fraudulent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief