Consumer complaint received 2022-09-18
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
I called XXXX XXXX XXXX about an offer on a new XXXX XXXX XXXX XXXX that I got through XXXX on XX/XX/2022. I was told that the car was in transit ( to be shipped on XX/XX/XXXX from XXXX ) and that if I put down a down payment of {$2500.00}, they will reserve it for me. And that if I didn't like the car, it would be given back to me, and if I like the car, it would be counted towards the payment of the car. 
The sales consultant XXXX XXXX, told me that a finance manager was about to call to get my credit card info. After, I gave my credit card info, she called me back and told me that she would call me when the car arrives at the dealership. 
On XX/XX/XXXX, she called me that the car arrived the day before and I needed to come right away, otherwise it was a possibility that they sell the car to someone else. I arrived at the dealership around XXXX, I drove the car around the block and agree to buy the car. When, the finance department worked on the paperwork, they told me that they could not find the {$2500.00} payment made on the day of the order. They look for about an hour and ask me to look at my credit card statement for proof. I couldn't find that the money was credited so I agree to pay by check and to add additional money for the down payment to lesser the loan I was getting from Toyota Finance. I wrote a check of {$8000.00}, that was cashed on XX/XX/XXXX by XXXX XXXX XXXX. On XX/XX/XXXX ( six weeks after I bought the car ) {$2500.00} was debited on my credit card at XXXX and another {$2500.00} at XXXX ( Total of {$5000.00} ). I called XXXX XXXX XXXX I talked to XXXX XXXX, she said she was going to look into it. I got a refund of only {$2500.00} out of {$5000.00} on XXXX XXXX, I called her back on XX/XX/XXXX and mentioned that I was going to file a dispute and she told me that she was going to call me back. On XXXX XXXX, I called again and she gave me the name of XXXX XXXX. I had multiple phone calls with XXXX XXXX and XXXX, on XX/XX/XXXX, I was told that they were going to contact me. After a week of silence, I called back on XXXX. XXXX XXXX, told me that she had no recollection of spoking to me or having any file in my name, but that she was going to talk to her manager. On XX/XX/XXXX, I spoke with both XXXX XXXX and XXXX XXXX and send them picture of the sales contract and the check of {$8000.00}. XXXX XXXX, called me back and told me that her manager said that they dont owe me money. And that the financial manager XXXX XXXX was going to call me. He didnt, so on XXXX XXXX, I drove to the dealership at XXXX XXXX where in the absence of XXXX XXXX XXXX XXXX I spoke with XXXX XXXX XXXX XXXX he made a copy of my sale contract said that I was right, the down payment of {$8000.00} made the day of the purchase was indicated on the sale contract. He asked me to send the credit card statement with both {$2500.00} debited and with the {$2500.00} credit and that I should allow a few days for the money to be credited back. I emailed him my credit card statement, the same day and he replied thank you. On XXXX XXXX, I emailed him to ask for any updates., but got no response. On XX/XX/XXXX, I emailed him and XXXX XXXX again and included a copy of the sale contract, the copy of the check that was cashed and the copies of the credit card statements with the two unauthorized charges of {$2500.00} ( {$5000.00} ) and the only refund of {$2500.00}. I told them that I was going to file a complaint, if I didnt hear back. I havent heard or received a refund, so I am filling a complaint.

Company response to consumer: Closed with explanation