Consumer complaint received 2017-09-01
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
In about XX/XX/XXXX My local XXXX ( XXXX, Ca ) store had a promotion for their new XXXX XXXX XXXX XXXX Credit Card. The {$55.00} statement credit offer was expiring in a few days. My wife and I applied right then in the store and were approved for a high limit. The offer was that we would " receive a statement credit of {$55.00} within 2 statements, as long as we spent over {$150.00} ''. We exceeded that amount on the card that day, as we bought groceries and upgraded our membership to the executivXXXX. We were assured by the store employee ( an assistant manager ) that we met the criteria and will receive our credit within 2 statements. After 2 months passed we had received 2 statements without the credit being applied. We contacted both the XXXX store and Citi to inquire about or missing credit. Both the store and Citi blamed the other. After calling 4 consecutive days an agent at Citi 'claimed ' that they could see we met the criteria and the credit was pending and will be on our next statement. When the next statement arrived, we still did not receive the credit. I called back Citi again and was told i needed to talk the the XXXX store manager, I repeated that, no, i will not call them, as i have a credit card with Citi and not with XXXX. Citi claims that the credit is coming from the XXXX store itself and the store claims it has to come from Citi, as the credit card company. In XX/XX/XXXX, my wife called Citi and asked to speak to a manager. The Manager listened to the situation and called the XXXX store on our behalf. There was no resolution that day, but the manager took down our info and promised to call us back within a few days. We have never heard back from that manager as promised. It is now XX/XX/XXXX and we still have not received either the call back or our {$55.00} credit. I attempted one final call to Citi to attempt resolution, in XX/XX/XXXX i called Citi and they claimed that they 'never had a deal like that ' and 'i was lying about it '. I asked to speak to a manager at that time and was told, 'one is not available and they would be unable to help me anyway '. I am beyond frustrated now, i do n't care where the {$55.00} comes from but I WANT MY MONEY I WAS PROMISED. 
For the record, i spend $ XXXX-XXXX  a month on this credit card and pay off the entire balance every month. We have been dealing with this for 6 months when this should have been credited to us after 3 months at the latest. I demand that Citi do the right thing and credit my account the {$55.00} i was promised. They have been rude and incompetent and have exhausted all of my patience. 
I am asking for the CFPB to get involved since I am unable to get any resolution with this issue with either the XXXX store or Citi itself. 
I will be happy to provide any follow-up information requested. Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation