Consumer complaint received 2022-07-13
Company: U.S. BANCORP
State: WA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I had been working with U.S. Bank Financial Advisor XXXX XXXX XXXX XXXX in Settle, WA. to assist in investing my nearly {$400000.00} in death benefits inheritance money from my husband 's recent suicide death. As part of this relationship, I was also assigned a Private Client Banker, XXXX XXXX XXXX XXXX, who would assist with concierge banking services on my checking accounts and other consumer products. XXXX XXXX initially invested {$90000.00} into CDs and was assisting me in investing the remainder in other investment products with U.S. Bank. On or around XX/XX/2022, XXXX XXXX had requested I visit him in his branch to sign investment paperwork that would allow him to take over as my financial advisor and to officially open my CD accounts. We agreed to meet at a time that was convenient for me since I was still preoccupied with settling my late husband 's affairs, and we nailed down a time of XXXX on XX/XX/XXXX for me to stop in and sign the paperwork. On this day, XXXX XXXX and I had a verbal disagreement about him calling me and interrupting me as I was selecting an urn for my husband 's ashes and while I was in traffic. I became frustrated with XXXX XXXX 's pressuring sales tactics to have me sign documents to open up accounts that would, to the best of my understanding, give him the sales credit and take over managing my wealth portfolio, thus giving him internal sales credit and commission by pressuring me to sign the documents. As a result, I terminated the phone call in light of feeling pressured and overwhelmed by XXXX XXXX 's conduct. On XX/XX/XXXX, I met with XXXX XXXX in-person and signed the documents he requested. Only after signing the documents did XXXX XXXX bring up the phone call from the prior day and gave me an ultimatum : He and I could work together in a strained relationship ; I transfer management of my accounts to the bank 's XXXX XXXX XXXX ; or I could take my money elsewhere to another bank. Upon receiving this ultimatum, I e-mailed XXXX XXXX the same day and asked that he transfer my investment accounts to the XXXX XXXX XXXX. XXXX XXXX did not reply to this e-mail and did not transfer my investments -- thus, my money went uninvested, and I potentially lost out on gains and profits from my invested funds with U.S. Bank as a direct result of, what I believe, was retaliation by XXXX XXXX. I made a documented, verbal complaint to U.S. Bank and was assured there would be follow up ; I received no follow up, though my accounts had been transferred to the XXXX XXXX XXXX. I also had an $ XXXX wire transfer into my checking account that went uninvested because of XXXX XXXX XXXX thus again potentially causing me to lose even more gains and profits on uninvested funds. XXXX XXXX has still been listed as my Private Client Banker, so on XX/XX/XXXX, I reached out to him regarding a credit card offer I received specific to me and which required me to apply directly through a Private Client Banker. XXXX XXXX did not reply to or acknowledge this e-mail. On XX/XX/XXXX, I again e-mailed XXXX XXXX asking if he was the appropriate person to help me with my credit card offer concern. He left me a voicemail and e-mail this same day that said he would only help me if absolutely necessary, because he and XXXX XXXX are a team, but that they were finding me a long-term team to assist me, but this could take a while. I filed another formal, verbal complaint with U.S. Bank, this time for retaliation and discrimination against me for me filing good-faith complaints against XXXX XXXX and for leaving my money uninvested and potentially losing out on profits as a result of both XXXX XXXX 's and XXXX XXXX 's XXXX. Approximately XXXX PST this same day, XXXX XXXX left me another voicemail to state he had looked into the credit card offer and could now help me. These events are discrimination, retaliation and caused me undue financial loss.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation