Consumer complaint received 2017-05-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
In XX/XX/XXXX we purchased our first home, our loan was sold to Countrywide 2 to 3 months later. However I was told, the amount I was paying previously, to Countrywide taking over the loan, that the principal, and interest was included. After Countrywide took over, it was brought to my attention 7 months or so later, that the principal and interest was not included, that it was just the minimum payments I had been making. I became ill with XXXX in XX/XX/XXXX, XX/XX/XXXX, I had to have XXXX XXXX, and was let go from my employer, I was then on unemployment, following that, I began on XXXX benefits, and was falling behind on my mortgage. I had always kept Countrywide informed, as I was trying to get help, as well get a loan modification.. They had kept assigning me different people, as they called them, " work out negotiators ''. A man came by one Sunday morning, said he was through XXXX XXXX XXXX, he was from XXXX XXXX, and that Countrywide sent him, to see if I wanted to keep my home, to set up an appointment, and they would negotiate a new payment, a new contract. Once I was at XXXX XXXX XXXX, XXXX, I believe his name was, began the paper work, and also said he was calling Countrywide, as he only had this number, the agreement was, a negotiator would call me, they said asked what I was looking for, an amount to modify, and they asked how much I could come up with, I went over my figures, and stated XXXX $ at the most, They stated we needed to come up with XXXX , once the negotiator contacted me, they would begin the process to lower my mortgage, after the XXXX $ was sent, after speaking to them, however no one called, and when I called multiple times, different people would tell me I would get a call back, it was months before this happened, and once someone did call, they said they had no record of the meeting with XXXX, that we agreed to pay XXXX , then following they would modify my loan, they claimed they lost the information.. I had been also paying XXXX $ and I believe XXXX cents, for 2 months, which was also a different contract, Countrywide had set up, they said if I pay that amount, for 4 months, which was for XXXX, XXXX, XXXX, XXXX, they would modify my loan. After I made the first payment of XXXX and change, I was then working on trying to get the next payment together, I ended up having to take my 401k out, to make the 2nd, payment, and when I tried to pay the 3rd payment, upon calling Countrywide, I was told, that the contract no longer existed, when I asked to speak to the negotiator, the man on the phone passed me through to another man, that man said that, the negotiator was no longer working with us, I asked why I was not informed of this, no letter in the mail, no call, he said he did n't know, and apologized. I have been to an attorney, a friend had asked if the attorney would look over the mortgage, he stated, after doing work like this, for over 20 years, he could n't even make heads of tales out of the paper work, the mortgage, something along the lines, it was a bit XXXX. I have also been through HAC, housing, they stated that the company was trying to get every dime they could, and with out intentions to modify our loan, advised me to not pay them another dime. At this point, Countrywide had folded, and BOA, had taken over my loan. I have also went through the HOPE line, they did not offer much hope, except that we could consider a short sale. I also tried to get help with having our local Congressman 's office, look in to our loan for us, they said they could n't find anything wrong with loan.. I have been sending paperwork, after paper work, applications for modification so forth, as well HAC, has helped me with this.. Over the last 9 years or so, BOA, has claimed they lost and miss placed numerous items, paperwork, I have sent, I sent it again, and still issues with them, they have been threatening, to foreclose for the last few years, then today I received a foreclosure sale for the property, on XX/XX/XXXX, for XXXX ... They have also failed recently, to comply, or produce, any requests I have made, for obtaining proper paper work, for the deed, and mortgage, that I sent months ago, no response, nothing.. I have been told, I was deceived, predatory lending, possibly, from the beginning of my loan, I am not sure where to turn at this point.. I am hoping for some answers, a resolution, as this has been a very stressful situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation