Consumer complaint received 2017-04-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
To whom it may concern at CFPB, ( please attach to last complaint of XX/XX/XXXX ) Bank of America is now stating that they need 60 more days to respond, on top of the first 30 days? These questions are very simple : 1 ) Why did the XXXX separateflood and hazard dwelling values show {$10000.00} differences for yearswith no change but after the hurricane the flood premium increased and then years later after thatthe hazard premium decreased? Where is the information or documentation supporting these changes coming from? 2 ) How are these changesof growing differences ( on our bankforced mandatory policies ) of dwelling values affecting our New York Rising grants for repair and elevationwhere the true value of the dwelling is beingscrutinized continuously after the storm, and why has our grant determination held continuously at the hazard premium 's dwelling value level ( the lesser value of the XXXX premiums ) when it should be more in-line with the flood premium 's dwelling value ( because the damage was flood related, not fire related )? 3 ) Why did the hazard dwelling value change for XX/XX/XXXX and not change back in XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, whichfollowed the first years after the hurricane damage, and caused us great distress at the higher premium fees, while trying to survive in a damaged home? 4 ) Why is the telephone number at the bottom ofour bankforcedhazard insurance declaration page answered by a Bank of America employee and not get answered by the company holding the hazard insurance policy? 5 ) Why was Bank of America able to change insurance companies for us while the home is still with damages when every insurance company we spoke to in hopes of getting a lower policy told us we could not change companies/policies until the damage is fully repaired? 6 ) If Bank of America truly wanted to assist this homeowner with regaining a healthy, elevated home that would decrease their mandatory policy premiumsplaced onus, then why do they refuse to endorse our FEMA Review damages check? Where does Bank of America get the power to decide our total losses - even the ones covered under their forced flood dwelling policythat arenon-attached items covered under the policy within the house and not part of the structure of the house? Who told them what was damaged? Where didBank of Americaget their info/data, total damages list from ( to the point where they think they have right to hold our damage repair check and hold up our progress? 7 ) Has Bank of America decided to repay us for offsite temporary residence rental feeswhile the house and projectsits in mid-state of project work until they decide to release and endorse the FEMA Review check? Do they understand our temporary residence rental fees are twice what our mortgage fee is every month? Are they purposefully determined to cause us to live on the street and lose our home too while they claim FEMA Reviewcheck sent to us? Do they even know what FEMA Review dollars represent? If they did, they would not have refused to endorse the FEMA Review check at their branch last week.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief