Consumer complaint received 2023-04-12
Company: WELLS FARGO & COMPANY
State: OH
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
In XXXX of XXXX, Wells Fargo entered into a settlement agreement with the state of Ohio to compensate the state and their victims for their violation of consumer trust. In XXXX, I received a check from Wells Fargo Auto with the memo XXXX XXXX XXXX in the amount of {$48.00}. I began contacting Wells Fargo to let them know this amount doesnt compensate me. Nor does it make up for the impact that their illegalities have had on my life. I have only received rude refusals from Wells Fargo to date, and in one XXXX  call a representative questioned my Covid status. 

As a victim of Wells Fargo Dealer Services, I was negatively impacted by the lies and deception of Wells Fargo Bank. As an XXXX XXXX  citizen and tax-payer, I'm appalled that Wells Fargo Bank was allowed to discriminate against me and so many others for so long. I suffered a devastating loss that I'm yet to recover from, and it cost me dearly. 

I remember how they held my check when I bought my car and the dealer was instructed not to release the vehicle. I remember how they argued with me when I wanted to discuss payment options causing me mental anguish and emotional distress. I remember how my father, a US Veteran of the XXXX XXXX, had to help me financially when Wells Fargo refused to grant me hardship when I lost employment. 

I remember XXXX weekend of XX/XX/XXXX, getting the call that Wells Fargo ordered repossession of my XXXX XXXX XXXX. 
The person who called me, told me coldly that I had a small window to get my belongings. I remember subsequently losing my job the next month because I didn't have a car. I remember subsequently being evicted and being homeless for the next few years, surfing from couch to couch relying on my family because I didn't have a car. I remember my small business grinding to a stop, losing countless opportunities. I remember losing my parents trust, and how I had to explain how Wells Fargo acted. I remember my father saying how it seemed shady. 

What I endured as a result of Wells Fargo and their " gaming '' and what they've done to my trust as not only a consumer but as a citizen, is traumatic. Their actions forced me into bankruptcy. 

In a XXXX  phone conversation with XXXX # XXXX, I was gamed when Wells Fargo disregarded my consumer rights. I requested the default terms of my loan and was informed by someone named XXXX that they would be mailed to me. I never received my terms via mail. I also requested extension on my payment date to redeem my car. I was informed by XXXX # XXXX that Wells Fargo is not required by law to contact me regarding their decision to grant me an extension on my account. 

XXXX informed me that I was granted an extension until XX/XX/XXXX. However I was never informed of this decision by Wells Fargo. The car moved to auction and I never received the requested information from Wells Fargo. 

On XX/XX/XXXX, XXXX XXXX - XXXX received my offer of XXXX to be paid on XX/XX/XXXX. She informed me that two solutions exist, 1 ) email an offer and wait 2-3 biz days for response or 2 ) speak with collection specialist to receive a decision. I was transferred to XXXX to speak with a collection specialist representative as XXXX reported only specialist could make a decision on my offer. 

XXXX, the collection specialist stated that XXXX gave bad and/or erroneous information. He reported that he had no role in the process. On XX/XX/XXXX, I spoke with representative # XXXX XXXX who informed me that XXXX was unavailable and that she could not confirm the process or provide further information. She only confirmed my offer of XXXX being submitted. 

On XX/XX/XXXXXXXX  I placed a call to Wells Fargo and made an offer of a payment of XXXX to redeem my vehicle. The representative refused to document my offer. I was informed on XX/XX/XXXXXXXX  by a representative that I must make payment before XX/XX/XXXXXXXX  or else my vehicle would be auctioned. This contradicted a court letter that informed that the car would not be auctioned on XX/XX/XXXXXXXX  if the account has not been settled. 

XXXX, a Wells Fargo collections rep, stated that he had no knowledge of redemption process given to me by XXXX. I was transferred to XXXX a Wells Fargo Collection representative who stated that XXXX was his supervisor. He stated that everyone I spoke with provided wrong and/or erroneous information. He stated that he will not supply the terms or policies in writing, citing what he called legal nature of letterhead. '' XXXX stated that he could make no negotiations on behalf of Wells Fargo. 

All of these communications equated to gaming tactics meant to willfully violate my consumer rights. I lost relationships, wages, housing, and opportunities due to to these illegal tactics. 

As of XX/XX/XXXX I was awaiting XXXX  XXXX, a specialist with Wells Fargo, to return my call regarding this dispute. That call never came. Subsequent calls were negative, and I was being laughed off of the phone. As of XX/XX/XXXX, Im still seeking adequate compensation and Wells Fargo has even declined to share their arbitration clause. 

I'm seeking adequate compensation from Wells Fargo and have made several unsuccessful attempts contacting Wells Fargo to resolve this matter. I'm seeking assistance from my representatives in contacting Wells Fargo and working toward a resolution. By contacting my US Representative and the US Treasury Office of the Comptroller of the Currency, I want to share how Wells Fargo 's illegal actions and gaming tactics have detrimentally impacted my life. 

I've received check with the memo XXXX XXXX XXXX in the amount of {$48.00}. Im demanding an additional {$920000.00} for compensation plus {>= $1,000,000} for future medical expenses. This amount will restore lost housing, transportation and opportunities as well as begin to help me recover from the immense amount of stress that resulted from Wells Fargo illegal actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation