Consumer complaint received 2023-02-21
Company: EQUIFAX, INC.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
I got married in XX/XX/XXXX and my name change to XXXX XXXX XXXX. My ex-husband, XXXX XXXX XXXX, Senior date of birth XX/XX/XXXX and XXXX XXXX XXXX XXXX date of birth XX/XX/XXXX stole my identity and have been using it to control my Equifax and XXXX XXXX report. 
XXXX XXXX XXXX XXXX, my ex-husband was controlling my Equifax from XX/XX/XXXX to XX/XX/XXXX. He hacked my XXXXXXXX XXXX XXXXXXXX XXXX and created a fake XXXX ( XXXX ), so that he could constantly hack me and get the codes. I thought he was checking my XXXX, or emails, as a jealous ex husband, and he actually was creating account and I did not know this. He was also building social media sites that are fake. I pull my credit report and it said that my name was XXXX XXXX XXXX. This was my Equifax report. XXXX XXXX change my name back to my maiden name. He messed up my Equifax so bad I had to send in my license and my XXXX form to prove it with me, because I could not pass the background questions. XXXX XXXX is the one with student loans not me. I was finally able to prove that my name was XXXX XXXX XXXX ; however, there were no consequences for someone changing my name and using my identity. He hacked my device. I believe he was using my credit to obtain a XXXX XXXX XXXX through XXXX. I noticed he had a XXXX XXXX XXXX on his phone in XXXX to XXXX which is strictly a paid for Equifax program that I most certainly did not do. I knew XXXX XXXX did not have any credit and I was the only one with credit. When I asked him, I had XXXX XXXX XXXX on his phone he told me I was crazy and it was just something to download it automatically with his phone. Every time I approached him and asked him about the situation. He told me I was crazy, and I didnt know what I was talking about. Nobody was hacking me, and the whole time it was him, along with his associate XXXX XXXX XXXX, XXXX. I do have plenty of screenshots for proof that it is XXXX XXXX. I did not divorce him take back my maiden name and then remarry him my name since XXXX has always been XXXX XXXX XXXX. I have never in my life have used two middle initials for my middle name. When I used my maiden name, I use XXXX XXXX XXXX. I was told by XXXX XXXX XXXX office in Maryland legislator, to reach out to you along with XXXX XXXX from the Maryland states attorney department. 
XXXX XXXX was controlling my XXXX. XXXX XXXX has been hacking my mothers XXXX & XXXX account since XX/XX/XXXX. XXXX XXXX has also infiltrated my emails and devices, so that he may appear as he is myself. 
I froze my XXXX in XXXX and not locked all three credit bureaus. In XXXX I froze. My credit on XXXX, thinking it would freeze Equifax and XXXX XXXX. ; however, that was not the case. I was under the impression that if I follow the procedure from XXXX the same thing with occur in XXXX. In XXXX to XXXX to XXXX. You will see my credit was frozen on all XXXX credit bureaus. This is because I thought this was controlling all three bureaus until I found out differently in XX/XX/XXXX. When I pulled my credit report for XX/XX/XXXX thats how I found out my name have been changed back and I knew exactly what was going on from what was happening on the consumer report. 
In XXXX my Social Security number was completely wrong on all three bureaus. That is when I froze all of my credit. 
With XXXX I opened an account in XX/XX/XXXX. I was immediately hacked on XXXX XXXX. I returned the device. I shut down the account in XX/XX/XXXX. XX/XX/XXXX I received a bill saving that my account was still open and that I owed on it. I immediately went to the store in XXXX Maryland and approach them, and they told me that someone was paying online with a prepaid credit card. They could not give me any more information in this ; however, when I was trying to get a new XXXX, any new device, XXXX XXXX knew about this and I believe he may have been the one who is paying XXXX to keep the line open so that he could hack me. I also have a prepaid phone line that I shut down at T Mobile XXXX. Someone was also paying on this and shut this down in XX/XX/XXXX.

Company response to consumer: Closed with explanation