Consumer complaint received 2016-10-03
Company: Ditech Financial LLC
State: WI
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, WI XXXX XXXXXXXXXXXX XXXX/XXXX/XXXX To Whom It May Concern : I would like to file a complaint against Ditech Financial LLC. Telephone number for customer service is XXXX. Since I was unable to get a helpful response from Ditech Financial LLC to participate in foreclosure mediation as I 'm turning to you as a last resort. My case is in XXXX XXXX, WI with case number XXXX. A quick history of the mortgage as has to do with a XXXX sub prime loan that originated with mortgage broker XXXX. The mortgage got transferred several times as transferred to XXXX, XXXX XXXX Mortgage, XXXX, and finally XXXX XXXX XXXX. The servicer got transferred Green Tree XXXX to Ditech Financial LLC which I was unaware that it happened without any notice to me. I did not receive a welcome letter from Ditech Financial LLC I did receive a letter from plaintiff attorney J XXXX XXXX XXXX XXXX XXXX XXXX dated XXXX XXXX, XXXX that my servicer Ditech XXXX is agreeable to mediation. The current plaintiff attorney is XXXX XXXX. XXXX XXXX XXXX XXXX XXXX telephone number is XXXX XXXX XXXX XXXX. At time of receipt of letter I was unaware that Ditech was the servicer as I was working with Green Tree Financial that I was interested in foreclosure mediation but I tried a couple of times as they were not willing to participate as I even paid the fee to XXXX foreclosure network. I did send a couple of letters to plaintiff attorney XXXX XXXX if she had contact info for Ditech as I did n't have a single point of contact for servicer Ditech. I did not get a response back from XXXX XXXX. But I did get a notice from XXXX XXXX XXXX XXXX XXXX that a sheriff sale schedule for XXXX XXXX and I still did n't have contact information for Ditech. I finally did an online search and found out Customer Service line for Ditech. That number is XXXX. I called numerous times and got different reps, XXXX rep told me to call XXXX XXXX XXXX XXXX XXXX to setup the mediation. I left several messages for XXXX XXXX XXXX XXXX XXXX and online requests to call me but never received a call. I did get an account number from XXXX of the reps which is Ditech # XXXX and finally got a contact from Ditech which is XXXX XXXX. Left her several messages to call me and finally returned my call on Friday afternoon XXXX XXXX just before the XXXX holiday weekend. Told me could do a loan modification but nothing about foreclosure mediation as I tried to postpone sheriff sale that was scheduled for Tuesday XXXX XXXX right after XXXX XXXX. I did leave her voice mails as I needed more time to get loan modification completed but she never returned my call and sheriff sale happened on XXXX XXXX. I do n't know if A private person had the high bid or retained my mortgage company. I did see on XXXX confirmation of sale hearing scheduled for XXXX XXXX. My main goal was an opportunity to participate in foreclosure mediation and to settle the matter but never got a chance. At this might do n't know If I have any recourse. 
Another concern I have is as the mortgage got sold several times and the original mortgage note did not move in the transfer. My understanding to foreclose the mortgage company must have original mortgage note. I believe XXXX does n't have standing. 
I would like to thank you for your time and for reviewing my complaint. If you have any questions or concerns, please do n't hesitate to call me at your earliest convenience at XXXX XXXX XXXX XXXX XXXX. 

Sincerely, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation