Consumer complaint received 2016-05-18
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
America 's Servicing Company aka ASC affiliate of Wells Fargo Bank, N.A, and XXXX HAMP & Proprietary Fixed Rate Modifications plus countless fraudulent processes ASC, is a NON-PRIME Loan servicer, backed by Wells Fargo Bank, N.A., and XXXX XXXX who refuses to list themselves as the XXXX lender and show they carry all the medium to low end " risk loans ''. These companies have well over XXXX employees worldwide, working in office locations as well as virtual roles. Each team and/or department within DO NOT know all the rules and regulations for each state they provide mortgage loans within, nor do they know each other 's internal loan processes. You can and will be told very many different requirements, you will not be provided with accurate information, you will be sent an absorbent amount of paperwork should you fall behind ( which will definitely confuse the mortgage holder ), you will receive repetitive calls that border harassment, you will have fees assessed that no one can explain, you also will be advised that your terms and conditions have changed and therefore you are no longer eligible for certain items, or that you do not meet the requirements, and that they do not have to advise you of those terms and condition changes. You will have an appraisal via a drive by and sent the documentation without knowledge, fees assessed because of and the value of the house significantly less than actual value because of failure to perform the proper assessment. You will be forced to go thru processes that are not necessary, team leads and/or management will not return your calls, and if they do they will not take the time to review and/or explain nor back what information being provided for NO ONE within will be held accountable, requests on your end will not be met, your credit score will be adversely impacted, and you will not be able to make a mortgage payment for 6 months or greater once you begin their process unless you agree to absorb all the unexplained fees assessments, etc.These affiliates have been sued via Class Action Lawsuits, and still perform day to day operations in the same manner they were sued for repeatedly. XXXX of individuals have lost their homes for false documentation, very poor customer service representation, over accessed fees, falsified processes and information, certified documentation that is NOT legit.These companies will foreclose your home and file a claim with their insurance companies to receive their ROI on the loan you had, so they have NO out of pocket LOSS for your property that you should have never lost. 
BIG BANKS, BIG INSURANCE Companies are being allowed to perform FRAUDULENT activities that fall under steep criminal fraud charges.The Attorney 's contracted by these banks are paid BIG dollars to represent their fraudulent activities daily, while knowing said acts being performed can fall under step criminal charges and/or guidelines. A license of said Attorney 's practicing and condoning these criminal acts should be revoked, and they should be charged with criminal conspiracy and fined or imprisoned. Analyst Warns XXXX XXXX Problems May Now Be " Insurmountable XXXX in legal settlements and charges its most criminal bank and they are Wells Fargo and ASC 's affiliate bank. **REPORTED XX/XX/2016** How can any bank and/or its affiliates continue to operate in this manner, and commit many forms of fraudulent acts against XXXX consumers every day. When are these banks going to be held accountable, when do the hard working taxpayers have a say, who will stand up and stop this? These types of actions are ruining the US Economy daily and we continue to allow companies like this to perform in the said manner they are.I HAVE BEEN FORCED TO FILE FOR MODIFICATIONS THAT I DO NOT QUALITY FOR, I HAVE BEEN ASSESSED ABSORBENT FEES, I HAVE BEEN PROVIDED FALSE INFO.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation