Consumer complaint received 2017-04-20
Company: ERC
State: MO
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I purchased UNDER   XXXX   XXXX   WRITTEN CONTRACT ... a NEW PHONE ... & with a BUNDLING package deal ... .aka ...  XXXX /  XXXX   XXXX   COMBINED CONTRACT! WHEN  XXXX  CHECKED MY PAST HISTORY, an outstanding account showed up ... ..UNDER A FALSE NAME OF  XXXX   XXXX  ... NOT ME!  XXXX  CHARGED ME A {$350.00} DEPOSIT UNTIL  XXXX   XXXX  DID A IDENITY INVESTIGATION .. . 3-4 da ys later,  XXXX  CONTACTED ME & stated that IDENITY was proven inaccurate & they LIFTED THE TEMPORARY HOLD ... .  XXXX   XXXX   WOULD BE OUT TO INSTALL UNDER CONTRACTUAL BUNDLING PUTCHASED & THAT I WOULD RECIEVE MY {$350.00} back in 72 hours!!!!! THIS HAS NEVER HAPPENED ... .WHEN I DIDNT RECIEVE MY DEPOSIT BACK &  XXXX   XXXX  BILLED ME ... .with NOTHING RVER RECEIVED FROM MY  XXXX  CONTRACT!!!! I contacted Store manager, Corporate Headquarters, spoke numerous times to   XXXX   &  XXXX . Got to the point of contacting   XXXX   XXXX   Legal  Dept, requesting Arbitration!!!!  I was told by  XXXX  AT THIS POINT TO RETURN ALL EQUIPMENT, which I did!!! They turned me over to   XXXX   XXXX   for non-receipt of equipment!!! AFTER CALLING & sending them my return tracking # .... The dispute was removed from my credit reporting agencies ... ..Investigated & settled! Now in the midst of refinancing my home, a new charge from   XXXX   XXXX  -ENHANCED RECOVERY COLLECTIONS TURNS ME OVER AGAIN FOR {$480.00} for BREAKING MY CONTRACT " Early Termination '' FEE!!!!! I called Enchanced RECOVERY ... & Again disputed  XXXX   XXXX . I was not given a reference # from them, explained that  XXXX  FAILRD TO BUNDLE, I did not order  XXXX   XXXX  TO INSTALL, that  XXXX  DID AFYER LIFT IFF MY IDENITY ISSU E IN 2015!   I  CONTINUE TO CALL  XXXX  " Originator '' & have Gotten numourous apologies, BUT IT HAS NEVER BEEN CORRECTED!!!!! I have been mis-lead, harassed by collection agencies upon my credit reporting agencies, BUT HAVE NEVER BEEN CONTACTED BY  XXXX  OR  XXXX  BY MAIL THAT THIS WAS HAPPENING!!!!! This is pure fraud! I have not received my {$350.00} deposit back, never BUNDLED, NEVER GOT CONTRACTED BUNDLING PACKAGE & have been through   XXXX   XXXX   legal!!!!! This is against the law! I just called  XXXX   XXXX  AGAIN ...   They tell me they ca n't tell me anything because I Do not have a reference # from Enhanced Recovery. I again try to contact Enhanced Recovery & they tell me it 's been sent back to  XXXX  SINCE ORIGINAL DIDPUTE WAS SETTLED & Released after filing dispute with prior collection agency & after investigating, Was closed & deleted???????? They would not give me any additional info!!!! Therefore,  XXXX  TELLS ME I CANT PROCEED WITH MY CLAIM AGAINST THEM " Originator of Bundling Contract '' Without # of reference from Enhanced Recovery!!!!!   What in the heck am I supposed to do to get my deposit back from  XXXX   XXXX  that was supposed to be released in    2015  & How the  heck  can  XXXX  GET AWAY WITH THIS!!!   M y credit score  has dropped, myI am   XXXX   XXXX    XXXX , I have made numerous trips to Corp  XXXX  stores & numerous phone calls!!!!!!  XXXX  HAS NOT TAKEN RESPONSIBILITY FOR " FAILURE TO HONOR ORIGINAL BUNDLE AGREEMENT ". I have suffered FINANCIALLY, emotionally & physically!!! I am under Medical care & their error ... .which they ADMIT!!!!! .., continues ON!!!!! Please, help This mis-leading, null & voided contract, my {$350.00} to be refunded & once & for all,  XXXX  aka  XXXX  STOP THIS!!!!   I did not authorize Installation of  XXXX   XXXX  WITHOUT RECEIVING HOLD LIFTED ... Identoty fraud ... .as well as hand writing thin on  XXXX   XXXX  's INSTALLERS PAPERWORK!!!!!!! They ar e RESPONSIBLE!!!! !!! Please, before civil action under FCDPA, HELP THEM TO CLEAR MY ACCOUNT UP IN FULL & maybe save another VICTIM TO THEIR BLAME GAME BUNDLING CONTRACT!! Thank you & I so appreciate & look forward to your response.

Company response to consumer: Closed with non-monetary relief