Consumer complaint received 2022-04-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Elder financial Abuse My name is XXXX XXXX XXXX, a XXXX Veteran XXXX-year-old on XXXX  XXXX. Tax ID XXXX. I received an Itemized statement from XXXX XXXX. Loan Information XXXX XXXX was the alleged VA Loan involved with me that originated by Investors Saving Loan in XX/XX/XXXX. XXXX XXXX Alleged to have acquired the VA loan from XXXX XXXXXXXX in XX/XX/XXXX. The originated Home Equity Line of Credit was with Countrywide in XX/XX/XXXX. Countrywide was closed in XXXX. Bank of America/ XXXX XXXX XXXX XXXX XXXXXXXX in XXXX is alleged to be involved with the Old Countrywide  loan from XXXX. XXXX XXXX is the alleged Senior lender. Bank of America/ XXXX XXXX XXXX XXXX  XXXX is the Alleged junior lender. Alleged to have acquired the Countrywide  Home Equity line of Credit in XXXX. On the statement date of XX/XX/XXXX states Loan Buyout from Pool, and sold the loan by XXXX XXXX. Then on XX/XX/XXXX charge XXXX XXXX Charge Number XXXX XXXX XXXX XXXX filed foreclosure. On XX/XX/XXXX XXXX XXXX alleges that the loan was paid off. On XX/XX/XXXX XXXX XXXX suddenly dismisses the lawsuit which is the second foreclosure lawsuit XXXX XXXX has dismissed on the home since XXXX. On XX/XX/XXXX A payoff statement was ordered from alleged to be Bank of America. XXXX XXXX sends a letter to me in XX/XX/XXXX stating congratulations the loan was paid off with a release of mortgage. XXXX XXXX has never disclosed how the loan was paid off or why the Foreclosure was dismissed. I had an attorney at the time who I was paying a monthly bill to help me save my home. I thought all the loans on the home were paid off after my wife passed away on XX/XX/XXXX through the probate of a wrongful death. However, a Countrywide Home Equity line of Credit was taken out in XX/XX/XXXX. My Last payment was in XXXX with the real mortgage company Countrywide before they closed in XXXX. Out of nowhere a XXXX XXXX XXXX XXXX XXXX alleges to have received assignment from Countrywide on XX/XX/XXXX which is about 6 years after my last payment. Bank of America was calling me asking me to send documents regarding a previous loan with Countrywide which I did not understand why. On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX filed a foreclosure on the home without my knowledge or being served in any lawsuit. XXXX XXXX filed a foreclosure XX/XX/XXXX. When I found about it the foreclosure with XXXX XXXX XXXX XXXX XXXXXXXX it was XX/XX/XXXX. XXXX XXXX XXXX XXXX  XXXX stated to have no record of the home or involvement with Bank of America. It appears that Bank of America using the name XXXX XXXX XXXX XXXX XXXXXXXX as a decoy to hide Bank of America from any involvement or liability with the foreclosure lawsuit. In the XXXX XXXX XXXX XXXX  XXXX, I also discovered that documents were forged in my name as if I made appearances in court when I was working at the VA at the time. Then I hired an attorney on XX/XX/XXXX after that and not sure what happened next until now. XXXX XXXX Alleged to have sold the loan in XX/XX/XXXX to Bank of America. XXXX XXXX claims it was paid off on XX/XX/XXXX it can not be both. Bank of America is alleging that it paid off the loan from XXXX XXXX. When it was alleged to already been sold off. Bank of America instead alleged to have consolidated the loan to avoid XXXX XXXX foreclosure on the home that would have wiped any second liens on the title. I dont believe any loan was actually paid off to XXXX XXXX XXXX XXXX XXXX or Bank of America is refusing to produce any payment information or wire transfer as to who, when, why or where this alleged payment was made. Now Bank of America is claiming that it alleged to have paid off the loan, and added XXXX XXXX loan to the old Countrywide loan. I never knew anything about this at all. I have never signed anything or applied for any, new loans, refinance, loan modifications, Deed, in lieu, forbearance or reverse mortgage, confirming consolidating anything with Bank of America. Nor have I applied for loans above with any other lenders regarding the home. Bank of America claims to have been paying extra home insurance on the home, Taxes, XXXX XXXX transferred loan adding taxes to this amount. The amount Im alleged to owe with Bank of America is over XXXX on a home that is under water and worth less than XXXX. This is fraud, because I did not do any of this. Im being harassed by Bank of America for money that I do not rightfully owe. I also recently discovered that XXXX XXXX in XX/XX/XXXX to XX/XX/XXXX removed my name on the loan documents, and placed my former attorneys name to receive my loan billing statements. In the end my attorney claims to not know anything. Then later my former Attorney stated that he thinks XXXX XXXX XXXX XXXX XXXXXXXX paid it off. I was never informed by my former attorneys that anything was paid off for me to have to pay it later with another lender, or servicer. XXXX XXXX had me sign a loan Modification that originated by XXXX XXXXXXXX XXXX VA loan that I had on the home in XXXX. The loan was alleged to be acquired by XXXX XXXX in XXXX. However, this can not be confirmed. Because XXXX XXXX XXXX  Received Government Assistance Failed on XX/XX/XXXX. The loan was created in XX/XX/XXXX with XXXX XXXX XXXX XXXX. VA secured loan. In XXXX XXXX XXXX pressured me to sign a loan Modification changing those terms of the original loan from a VA loan to a regular Mortgage without informing me of that. XXXX, XXXX also did not get any approval from the VA to change the terms of the loan which was higher well above my income amount. Which now have me in the situation Im in today. Then soon after the loan Modification was completed a Bank called XXXX XXXX XXXX XXXX XXXXXXXX filed a foreclosure less than 30 days later after alleged to have signed a subordination agreement with XXXX XXXX. Now Im in a process to be evicted from my home by alleged to be XXXX XXXX XXXX XXXX XXXXXXXX. Bank of America is using the name XXXX XXXX XXXX XXXX XXXXXXXX to Evict me from my home. Bank of America also allege that I owe over XXXX to them that I know nothing about as well. I feel I have been a victim of Elder financial abuse, consumer fraud and fair debt collections act practices and mortgage foreclosure scam by hired law firm. It does appear that Bank of America and XXXX XXXX were working together as this is connected with the XX/XX/XXXX XXXX ). XXXX XXXX filed the first foreclosure on XX/XX/XXXX XXXX XXXX Illinois XXXX XXXX. I was also informed that the alleged judgment by XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX is invalid. The Eviction case on the home is XXXX. However, the eviction case was dismissed in XX/XX/XXXX. Whomever is working with alleged XXXX XXXX XXXX XXXX XXXXXXXX is still trying to pursue the Eviction case despite being dismissed for want to prosecute on XX/XX/XXXX. The Eviction case was not refiled within one year or vacated. Bank Of America is Threatened to sue me for debt not owed. I also have reason to believe that additional lawsuits have been filed against me By Bank of America or Alleged XXXX XXXX XXXX XXXX XXXXXXXX that Im not aware of. Nor was I served by anyone regarding any new lawsuits. Seeking assistance with this matter. XXXX XXXX filed a foreclosure XX/XX/XXXX. I hired an attorney in XX/XX/XXXX after that and not sure what happened next until now. XXXX XXXX Alleged to have sold the loan in XX/XX/XXXX to Bank of America. XXXX XXXX claims it was paid off on XX/XX/XXXX it can not be both. This Bank of America statement says that I made payments when I have not made any of these payments to Bank of America. I feel that someone took out a loan in my name and identity with Bank of America for me to pay it back later which is fraud. Im also a victim of identity theft as well since XXXX. XXXX XXXX XXXX - This a document that was Submitted to the XXXX with false claims that the home was vacant. When the home was not Vacant to have me restricted from accessing the home and my property removed from the home. Despite a wrongfully filed Eviction case against the home during the Illinois Eviction moratorium in the name of XXXX XXXX XXXX XXXX XXXXXXXX. Who is really Bank of America? XXXX XXXX has been harassing us at the home and her husband for years. I have proof that she has been disparaging us with random people while claiming to be the realtor of the bank. Then she seems to not be sure what bank she is alleged to be working with. But have uploaded old outdated documents from Bank of America. The Vacancy document has Bank of America on it as well. This is wire transfer fraud scam that wired money to my former attorney for a settlement that I did not receive any money from. This is not about the false statements by XXXX XXXX claiming the loan was paid off. The loan was forgiven for wrongdoing by XXXX XXXX. XXXX XXXX is working with Bank of America as well. The amount that was alleged to be paid to XXXX XXXX from Bank of America are totally different payment amounts. Bank of America has one amount and XXXX XXXX has another amount which is clearly fraud. Any payoff amount has to contain the exact same amount paid out and received. However, Bank of America wants me to pay them back money that was never paid to XXXX XXXX loan. Nor did I confirm anything for Bank of America to pay off any XXXX XXXX loan. Please look at the loan documents with my Former attorney 's mailing address on my statement for him to receive my pay statement only that I had no prior knowledge of. Nor did I authorize this with XXXX XXXX or my former Attorney. A lawsuit was filed in Illinois against XXXX XXXX XXXX XXXX Bank of America, Countrywide  and XXXX XXXX. XXXX XXXX deed came from alleged XXXX XXXX  from XXXX XXXX XXXX. The XXXX XXXX XXXX XXXX name was involved as part of a robo-signing mill transferring loans fraudulently. The FDIC records show that XXXX XXXXXXXX was acquired by XXXX not XXXX XXXX. I have the proof and documents of all allegations. XXXX XXXX dismissed both foreclosure actions were due to wrong doing not the loan being paid off. Now in XX/XX/XXXX the stories change that Bank of America paid off the loan to XXXX XXXX which is false. Now Bank of America wants me to pay back a loan alleged to have been paid off to XXXX XXXX. I did not authorize any payoff or loans or anything with Bank of America which is fraud. Please review document attachments. I'm consulting with attorneys regarding fraudulent activity... XXXX XXXX continues to not answer or supply accurate information to my complaints filed. Please submit all responses to the lawsuit upload documents for review to the Consumer Financial Protection Bureau to conceal fraud /Elder abuse. XXXX XXXX also forged my name on documents as well. The make home Affordable document from XXXX XXXX is forged and not my signature. Please review the Making Home Affordable document page 5 that the Monthly gross wages are scratched out, and the income expenses are incorrect. Not my hand writing. This is a fraudulent created document. I never signed any court affidavit or any affidavit with XXXX XXXX or any bank, confirming anyone third party or Attorney to be given access to any loan accounts documents. XXXX XXXX never confirmed anything to me to release any account documents to anyone, any attorneys and so forth. I never signed any notarized affidavit with any attorneys as well. XXXX XXXX refuses to take any accountability for there actions which was fraud against me plain and simple. This is not a duplicate complaint, because I have not received any responses. Wire Transfer statement I received from XXXX XXXX Please review the Wire payoff details that was sent by XXXX XXXX appears fraudulent. This was alleged to be paid by Bank of America. 1. There is no bank name on the alleged wire transfer 2. The loan amount is incorrect that was alleged to be owed to XXXX XXXX. 3. The file name, Load, Bank ID, Sequence and Wire Description the numbers look uneven or altered on the form. 4. No Systems notes 5. No PO information 6. No case numbers 7. XXXX XXXX is a debit card that is from Overseas The bottom line is that the alleged wire transfer form is fraudulent. Respectfully Submitted XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois XXXX XX/XX/XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation