Consumer complaint received 2022-10-17
Company: American Finance LLC
State: DE
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with the interest rate

Complaint:
I have alot of issues it wont let me select multiple issues. But I will explain everything in this complaint. Sorry if I go off topic but like I said I have many issues. I was looking for a car in XXXX of 2021 I seen a vehicle at XXXX XXXX in XXXX Delaware I filled out the online credit application I write that I can afford XXXX dollars down and XXXX a month the next day American finance called and said I was approved I go get the vehicle put my money down everything change it went to XXXX a month to XXXX every 2 weeks I said something to XXXX the salesman told me we have our own insurance and it's cheaper then what your company just told me yes he spoke with my insurance company personally on the phone. I said ok so he said 1st payment would be your car insurance and your 2nd payment is our car payment I said ok will not even a 3 weeks later I discovered the lie the didnt have there own insurance in fact it was debit cancellation when my he talk to my car insurances rep and told him to get full coverage would be only a click of a button because he has insurance with us already on another vehicle. I called American Finance and said I was lied to and it had been 30 days yet can I return the car American Finance exact words was your the XXXX that signed the contract and hung up. I called back and spoke with a male by the name of XXXX XXXX told him I wanted to return the car because I was lied to so he look at my contract and confirmed that I have no insurance throu them in fact I have debit cancellation I said I pay every 2 weeks XXXX one payment is my insurance my 2nd payment would be my car payment he said no XXXX is your car payment and debit cancellation is already in your payment and you have a XXXX interest also I said I want to return the car I didnt have the car for 30 days yet I'm still on my warranty he told me there no return policy if you bring the car back we put it down as voluntary repossession we will take you too court of the amount of the loan which is XXXX plus court fees, repossession fees, lawyers fees, you think you paying XXXX a month at XXXX a every 2 weeks yo be paying XXXX a week cause when we take your people to court we always win ( you tell me what he mean by your people ) so a year later I'm paying every 2 weeks file complaint calling American finance nothing from American finance but total disrespect they charge you late fees for days that they not even open how can you be late if you giving them 2 years worth of car payments in one year XXXX loan is down to under XXXX  dollars in one year they even repossessed the vehicle for late fees I was forced to pay almost XXXX  dollars to get the car back I pay XXXX dollars every 2 weeks for debit cancellation and it was never used never got refunded nothing they in fact took my money and just left the loan the same. If it was a repossession my debit cancellation should had kick in and when I got the car back I should only finance the amount that was left on the vehicle. So what was I paying XXXX bi weekly. Just another way to boost up the charges up like they charged me for a 2 year tag and registration and only gave me one year tags went out XX/XX/XXXX and they still want a payment when they charged me XXXX interest rate on a 2 year tag but only gave me one never refunded my money never applied anything to my account but harassing phone calls about payments every 2 weeks but they wont even get me tag or new registration all they keep saying is we want our payment are we going to repossess your car again XXXX told me play with me if you want.we will repossessed it you the XXXX  that signed the contract once again your people is fill of it what do they mean by your people. This company is loan sharks and disrespectful. American finance Mislead there customers they charge you at 60 month loan to get the high interest rate then they reword it as 60 payments and that's what they keep saying it's not 60 months its 60 payments so you got to pay 60 payments at every 2 weeks. what person in there right mind will agree to this if this was disclosure that it's not 60 months its 60 payments. Please tell me how can they get away with this turning 60 months loan into 60 payment loan but still can charge XXXX loan on 30 month loan cause every 2 weeks equal to 30 month loan interest rate at XXXX like state early my car hasn't been registered since XX/XX/XXXX and they still never gave me another another tag but call everyday for a payment and throw repossession in my face but still no tag or registration I cant even get a tag they never perform any maintenance on the car not even a oil change in over a year made a complaint about the tire monitor sensor since I had the car with my warranty they refused to fix it and that one reason why it wont pass along with other thing I been complain about nothing but every 2 weeks a harassing phone calls about there payment. The charge interest rate everyday when it say in the contract after 10 days theus company a rip off.. they need to be stop. In there words its design to hurt my people

Company response to consumer: Closed with explanation