Consumer complaint received 2015-11-10
Company: NATIONSTAR MORTGAGE LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
Since the market crashed, I was unable to modify my home to a more lower monthly payment and interest rate. I was working XXXX jobs at the time to be able to pay my home for two years and modify after two years. Unfortunately the market went belly up and my jobs were also affected making it difficult for me to afford the payment as my interest rate increased after the 2 years, increasing my payment. When I called XXXX bank at the time for help, they told me " the only time they will consider to help is when my loan is at a default. '' I was up to date with all my payments at the time and did not want my credits to be affected. I continued to call and received the same answer. I finally defaulted on my loan after taking out cash from credit cards, my retirement from my other job to pay my loan, when all was exhausted I had no choice but to default on my loan. I then began the process of modification which continues to stress me out today. I have been denied from XXXX bank to another, transferred from XXXX bank to another, been given forbearance and trial payments to pay which I completed only to be denied after or transferred again after. I have re-applied over and over, sending multiple documents to every bank that I have been transferred to, and again same result, disappointment and stress. I also filed bankruptcy due to medical bills from my XXXX child, and all the credit cards I took cash from to help pay my mortgage. All this stress began back XX/XX/XXXX and continues today. XX/XX/XXXX my loan was transferred to Nationstar and the process started all over again. I was given a trial payment plan that I have attached to this letter. I was happy about finally getting some help, however, after reading the trial payment, I was being defaulted for all late payments, difference of previous payment from modified payment would be added to my principle, interest rate is not guaranteed once my loan has been modified, and there is not mention of my second loan to which they hold. They sent me back money that I sent them to pay some of my mortgage, because it was not consistent with the amount they wanted so I stopped all together. They refuse to take the amount of money I can afford to pay some of my loan, and still they default me for that while I was in the process of a modification. The trial payment plan they sent, I had to refuse it because mu principle balance has increased and will continue to increase even with the modification. I requested an investigation to find out what happened to my XXXX loan because I do not want them to come back at me later with that loan. I have asked multiple times, and every time I am given a different answer. XXXX representative said that my XXXX was " Discharged '' I have not idea what this meant and they did not know either. The other representative said that they did not carry my XXXX, yet I receive a letter from their research department stating my XXXX has been reviewed and they feel credit correction was not necessary at this time. They still did not tell me what happened to my XXXX, and are not being fair with my request for an honest modification. I am asking for help as they continue to place my home in foreclosure. This is my primary home XX/XX/XXXX and I do not want to loose it. I have also attach the recent letter I received from their research department. I called several times on the hour of operation, and their automated recording states they are closed, or leave a voice mail. I left several messages for my loan specialist XXXX XXXX, she never returns my call. Left several messages for bankruptcy representative, they never return my call. I believe they have placed my account to be answered only by their automated machines, since information is entered to verify my account when I call. Please help as these banks are getting out of control .... 
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Company response to consumer: Closed with explanation