Consumer complaint received 2023-10-17
Company: CITIBANK, N.A.
State: IN
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Citi ( R ) Cards XXXX XXXX XXXX XXXX XXXX, SD XXXX Attn : Citi Billing Inquiries - Disputes Re : Notice of continued disputed charges to Account No. XXXX DISPUTE XXXX Dear Citi ( R ) Cards Billing Inquiries -Disputes I am writing again to continue to dispute all charges to my credit card account by XXXX # XXXX. All XXXX charges to my account are in error because I did not purchase the items. All XXXX charges were due to fraudulent credit card activity. 
Any current balance including associated interest on my account is from fraudulent purchase activity as described herein. 
My credit card information was stolen and it was used by criminals to purchase a variety of items at various times from XXXX XXXX XXXX per my Citi billing statement. 
I continue to attest with absolute certainty that neither I, nor anyone authorized by me, made ANY of charges or received any benefit. 
These charges are clearly fraud and were made by criminals who obtained my credit card number illegally and used it to purchase ALL items through XXXX XXXX XXXX XXXX NC on various occasions. 
NONE of the XXXX merchant 's responses are valid. Citi has shown absolutely no evidence that I placed an order for any of these items online and then picked them up at XXXX from a locker or by other means from any XXXX location. 
There is clearly no proof produced by XXXX to associate me with making any of the charges. There is absolutely no basis for a decision in favor of XXXX : XXXX. There is no proof my legal Indiana government ID was used to validate any of these purchases at delivery. 
XXXX. There is absolutely no evidence that I signed at delivery accepting any of these items. In fact, a person by the name of XXXX XXXX took delivery of the items. I have never made acquaintance with or associated with this person. He was never authorized to use my credit card, certainly. 
XXXX. A fake customer address is listed on XXXX loading tickets. It is not my address, nor have I ever been associated with this address or anyone residing at this address. 
XXXX. The email address used for delivery notifications is not my email. It is a fake and was used to make fraudulent online purchases. There is no proof I ever produced or owned this email address : XXXX XXXX. A fake phone number is listed on the XXXX loading tickets. I have I ever been associated with any phone number listed on the loading tickets. 
XXXX. The IP address associated with the fraudulent orders is not associated with me and cant be associated with me. The IP is located in California. I live in Indiana. 
XXXX. There is no photographic or video evidence of me picking up any of these items. 
Again, I certify neither I, nor anyone authorized by me, made any of these XXXX charges or received any benefit. 
I attest with absolute certainty that neither I, nor anyone authorized by me, made ANY of the following charges or received any benefit. 
The following XXXX fraudulent charge list may not be exhaustive. The data was downloaded from Citi monthly statements. I reserve the right to add additional fraudulent charges found or identified to this fraudulent charge list. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX} I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief