Consumer complaint received 2017-05-29
Company: WELLS FARGO & COMPANY
State: WI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
This is t he 3rd compl aint I have filed with CFPB. I called on Friday to speak with someone in reference to the prev ious two com plaints and was told by the lady that answered the phone that the CFPB is only there to get an answer from the company, they do nothing else. Be that as it may, this complaint is being filed as the previo us two co mplaints were not handled correctly by the business and that business has now added more incorrect information to our account. This is an 11 month journey to be no farther along than when we started so we are filing the third complaint to be very explicit in the information we seek. The previous  two complaints/company response verifies that Wells Fargo admits to sending me a let ter to my correct address. However, that was not what our complaint was about. The letter contains information t hat WF s ent to an individual that is NOT us, we do not know him, assume he is an account holder as well. They gave him all of our information, original documents, etc. This document was sent in the mail intending to be received by us AFTER all the loan paperwork and check was deposited. When this error was discovered by us with the receipt or the letter they admit to sending to me stating that they gave away our information, we filed a complaint with them. They continue to close the complaints with no resolution to the acts committed against us. They refuse to discuss him, they refuse to discuss what they did, they refuse to come to a resolution that everyone agrees to. They have made statements and added that to our file that is outright lies. They are currently using threats to try to intimidate us to not pursue this farther and they have made several grave errors on our account. We believe that we are being discriminated against, we have asked weekly for 11 months for some type of clarification, notification, identity theft, etc., and they respond to complaints stating that they sent the letter to the correct address, yes, mine, but, they refuse to acknowledge what the letter says and the requirements of the law to act on that. Their continued fabrications, lies, delays, truth in lending, company policies, ethics policies etc., are not just fractured, they are broken beyond repair. Many instances of these fabrications are put through the mail system, which constitutes mail fraud, from the time they mailed the document to me and did not notify us until after. The blame was put on  the Wisconsin DMV, w ho have stepped forward and dispute the statement of  Wells Fargo. Their records do not match anything that WF has stated. WF knew they had  sent our information out before the paperwork processed and they are still trying to remain silent. We have attempted to contact all offices with in WFC and WFDS. We are in contact with other account holders who have had less issues with their account and WF gladly sup plied identity theft protection. Because this has gone on for 11 months and they stated they would request a hearing with a judge. When I asked them to proceed, they made more threats. We are suffering from an extended period of stress, anxiety, physical ailments, etc., at the ha nds of WF, their em ployees and the immoral, illegal, unethical and unlawful acts they have committed against our persons and account and continue to do so - not just with us but other agencies as well - CFPB to name j ust one. Th e responses you receive are worded to read as though we are at fault for something when each task has been at the hands of a WF or WFDS employee. We have only been able to try to do something that fixes what they have done.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief