Consumer complaint received 2022-01-27
Company: M&T BANK CORPORATION
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
To Whom it may concern, My personal bank withdrew a payment from my checking account according to the date the payment was to post to the biller, with sufficient funds to process the payment requested. My bank, XXXX, uses XXXX to process payments, and according to XXXX XXXX did not produce the check timely to the biller, M & T Bank, the payment was requested to be sent to. 

For example, the payment was withdrawn from my XXXX checking account XX/XX/XXXX, the payment due date to M & T bank was XX/XX/XXXX. XX/XX/XXXX I was notified by M & T bank the payment had not been received. I was in contact with XXXX, who could not explain the reason XXXX did not process the check to date. 

XXXX refunded my XX/XX/XXXX withdrawal on XX/XX/XXXX, as well as refunded the late fee M & T bank assessed to my account. On XX/XX/XXXX, after receiving the refund from XXXX, I submitted the payment to M & T bank for the XX/XX/XXXX late payment as well as the late fee incurred. To avoid any delay in payment, payments were processed to M & T bank, on XX/XX/XXXX, using their online portal. 

I received a letter of Good Faith from XXXX, XXXX to submit to M & T Bank , the biller. After the letter was submitted by myself, and XXXX, to M & T bank requesting acceptance of the Good Faith letter to lift the credit reporting delinquency , M & T bank would not accept/process the Good Faith letter to where XXXX indicates they were to deliver the payment to M & T bank by XX/XX/XXXX. After numerous calls to M & T bank, the delinquency remains on my credit report. Please note the Good Faith letter from XXXX XXXX notes my M & T bank account number under my name. 

A request was made to where I asked assistance from XXXX months later, asking they further reach out to M & T bank, identifying the error of payment was on their part, with no avail. 

Due to the lack of cooperation from both banks, this reduced my credit score to the point I was unable to co-sign for a student loan for my child 's second year of college in the fall of XXXX, which was not an issue the year prior due to a good credit score. XXXX was advised of this adverse event caused by their delinquency of processing my payment timely, to where no further assistance was provided on behalf of XXXX to clear this matter. 

I am providing bank records, showing adequate funds were available at the time of the request to process the payment from my XXXX  checking account according to the date requested to pay M & T bank on XX/XX/XXXX. In addition to providing those documents, it's noted in my bank records where XXXX refunded the requested payment from XX/XX/XXXX ( for the M & T Bank payment ) as well as refunding the late fee M & T bank charged to my account. Documents included in the submission will also show a snapshot of my XXXX report showing an excellent payment history ( no delinquency ) with this lender, M & T bank, as well as M & T statements reflecting those payment corrections within a timely manner after the issue was identified for that time frame.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief