Consumer complaint received 2016-08-03
Company: Prince Parker & Associates
State: NJ
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Called after sent written cease of comm

Complaint:
Please note that none of the above selections match this complaint. 

When I dropped XXXX ( no contract ) for XXXX on XXXX XXXX, 2016, XXXX XXXX XXXX XXXX billed my XXXX XXXX card for a full month of service, through XXXX XXXX, 2016, during which time I only received 5 days of service. I complained to XXXX XXXX XXXX XXXX and they refused to listen to me. I disputed the charge with XXXX XXXX XXXX XXXX XXXX. XXXX contacted XXXX XXXX XXXX but XXXX XXXX XXXX ignored the request to validate their charge and XXXX subsequently credited me back the entire month payment, {$94.00}. 

I called XXXX XXXX XXXX and asked for my XXXX most recent bills, which they sent, with a new payment due date of XXXX XXXX, 2016. On XXXX XXXX I received the first of several debt collection phone calls. Also on XXXX XXXX, I sent XXXX XXXX XXXX a check for {$15.00}, the pro-rated amount for the 5 days of service I received during XXXX 2016. 

I did not receive a letter from the debt collector until XXXX XXXX, 2016 ( dated XXXX XXXX, 2016 ). This letter was late ( more than 30 days from the first call, from Prince-Parker Associates, XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, NC XXXX ) and did not contain the required statements regarding notification that I have 30 days to dispute the validity of the debt or it will be considered valid and that I have 30 days to notify the debt collector, in writing, that I dispute the charges. I understand that all of these omissions are unlawful and are subject to a fine of {$1000.00}. 

I request the debt collector be fined and notified according to the law that they must cease and desist their collection activities. Their letter follows : " Date : XXXX XXXX, 2016 XXXX Total Due : {$79.00} XXXX Creditor XXXX XXXX Hours : M-Th XXXX XXXX Client Account No : XXXX Account No : XXXX Friday XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX Name and address redacted The above noted account is seriously past due. 

Please submit payment immediately. Send your check or money order to the address above or if you prefer to use a major credit card, fill out and return the top of this letter, visit the below website or call our office for details. 

This letter is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. 
Sincerely, COLLECTIONS DEPT. 
PRINCE-PARKER ~ASSOCIATES, INC. 

PAY ONLINE AT PayPrinceParker.com Account No : XXXX PIN : XXXX NOTICE : SEE REVERSE SIDE FOR IMPORTANT INFORMATION XXXX XXXX XXXX XXXX, NC XXXX The reverse side of this letter only provides their hours of operation. 

On XXXX XXXX, 2016 I sent Prince-Parker a certified mail letter notifying them that the debt is invalid, XXXX XXXX XXXX was paid in full for services provided, and disputing the debt.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation