Consumer complaint received 2017-09-07
Company: WHEELS FINANCIAL GROUP, LLC.
State: CA
Product: Debt collection
Sub-product: Payday loan debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
On XX/XX/XXXX I was approved for a {$2500.00} Title Loan with my first payment scheduled on XX/XX/XXXX. When I was finalizing my loan I asked about making a due date change to the XXXX of every month, to match up with my paydates. I was told it would not be a problem a week before my payment call into customer service and request a due date change. On about the week of XX/XX/XXXX, I called into ( XXXX ) XXXX XXXX to request a due date change and I was told that a due date change could n't be done for 60 days. I told them that my payment would always be late as I do n't get paid until XXXX of every month. The customer service rep said well it will take 2 days to go through so it should be fine. On XX/XX/XXXX my father suffered a XXXX XXXX that caused XXXX on his XXXX XXXX but otherwise stable. On XX/XX/XXXX my father slipped into a XXXX and was XXXX and XXXX was inserted into his XXXX to released the pressure. XXXX called me because the payment went through on XX/XX/XXXX and it did n't clear because I did n't get paid until XX/XX/XXXX. My father was my main concern at the time. I have POA over my father and since my dad been in the hospital I 've been there 24/7. OnXX/XX/XXXXXXXX XXXX started calling my corporate office asking for me and I was n't back at work yet. My HR department called my supervisor stating someone was calling about a loan I owed and wanted financial information. XXXX  called my cell phone I told him not to call my employer discussing my loan or any financial information and that I could not receive personal calls. XXXX was very rude and disrespectful and threatened to take me to court, to garnish my wages by 25 %. I told XXXX that I did n't want to deal with him as he was plain rude and disrespectful and I wanted to work with someone else. XXXX told me too bad it do n't work like that and I hung up. After stating again DO NOT CONTACT MY EMPLOYER NOR CALL MY JOB. My father passed away on XX/XX/XXXX and I was out on bereavement and on XX/XX/XXXX my supervisor called me while I was at the funeral home and said someone continue to call the corporate office. Asking if I was employed there, was I at work today, and stating they were going to be sending a garnishment letter to them. My supervisor told them not to contact me at work regarding a personal matter as this is a place of business and we are not allowed to have personal calls. My boss has a Caller ID list for all the times they called after he and I both told them not to call. On XX/XX/XXXX XXXX called my corp office again and asked to be transferred to me but hung up the call when I answered, fortunately his number was on caller ID. Today, XX/XX/XXXX XXXX called my corporate office from his cell phone and I asked him was he calling my corporate office again, he basically ignored me and continue to talk over me. I hung up the telephone. 15 minutes later some guy knocks on our company door asking for me stating that he was sent by XXXX to discuss my loan. I told him I 'm at work and to come talk to me after XXXX. This is private property and they have no regard for anything and are down out harassing me. I 'm now on a written warning and my job is in jeopardy because they will not stop calling my employer, calling me at work and now sending people to my workplace. They are discussing my financial obligations to any and everyone who answers the phone in my corporate office.

Company response to consumer: Closed with explanation