Consumer complaint received 2016-12-26
Company: Thaxton Investment Corporation
State: SC
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
Southern Finance sent me a check for a pre approved loan to be deposited it was no interest rate or how much the loan would cost I was told that after I deposited the check they would send me the info on the rate of how much the XXXX loan would cost me well I got it about 5 days after I deposited the check when they told me the interest was so high I told them I did not want the loan at that rate why did n't they tell me the rate was through the roof anyone would have not taken the loan out if the rate would have been told or given before hand .. Anyway I finally got them to agree to take the money back as payment in full so I went into the office I gave her the check of the amount of the loan and she told me that it was paid in full that it would n't even show up on my credit report because it would have been like I had n't even taken the loan out this was in XXXX XXXX well I kept checking my credit report to make sure nothing showed up until they put a collection against my credit report that was not dune until XXXX XXXX but nothing showed up from them even showing I had ever had a loan until the neg. item was reported to the credit reporting agency. I called them and was told that check covered 10 payments I told them no that when I submitted the check they told me that it was paid in full and the check shows it was paid in full. Another thing is why would I have borrowed XXXX and Paid it back within 7 days to be making advance payments? It does not make since that I needed a loan for XXXX and then turn right around and make 10 payments in advance 7 days after getting the loan and not to hear anything or see anything on my credit report for 1 year that screams that they are holding me hostage for a loan they accepted payment in full and I have the check. If I was paying on a loan why did n't they report good payments to the credit bureaus instead of waiting a year to put a bad report for collections against me? I have paid them in full and they continue to call and the calls did not start until 2 months ago and at that time I sent them a copy of the check and they told me whom ever accepted the check had no right to tell me it was paid in full that it was put into there system as me paying 10 payments in advance that they did n't allow someone to deposit a loan check and then change there mind without having to pay a fee I told them after seeing what the interest rate was and after I called to see what the interest was you said that would be set at a rate after they pulled my credit that they could n't tell me until the check was deposited then I would receive the contract and at that time if I did n't want to accept all I had to do was pay the money back within 10 days well now they are saying whom ever told me that was incorrect then why did they wait a year after the loan was repaid to start this no hint I had ever had a loan so I took it on good faith that they were telling me the truth a year ago because there was never nothing put on my credit good or bad until last month XXXX of XXXX I have called went in and they tell me that f I would have paid XXXX more when I paid the loan in full it would n't have added up to what it is now. So they are putting XXXX in late charges now for a XXXX loan .. so for a XXXX loan I would have been paying XXXX in interest? I paid them in full 6 days after depositing there check when I found out they were charging 29 percent interest they refuse to remove it as well as I have submitted it to the credit bureaus

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation