Consumer complaint received 2019-07-29
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
I have complained to PayPal about establishing an account for " XXXX XXXX XXXX XXXX ''. I am XXXX XXXX XXXX XXXX and I have no idea who XXXX XXXX XXXX XXXX is or why I am receiving e-mails from PayPal about her. I called PayPal on XXXX, 2019 and asked to have this correspondence stop. I also sent a confirming letter, dated XX/XX/2019. It has not stopped. I keep receiving e-mails about PayPal cash cards, establishing accounts, etc. 



XXXX XXXX XXXX XXXX - XXXX the debit card that lets you access your money instantly and spend it everywhere Mastercard is accepted. View online PayPal Time to get fast and flexible. 


Get to your money when you need it with the PayPal Cash Card. It's a debit card that lets you use your balance with no monthly fees and no minimum balance requirement. 



Get the Card* PayPal Cash Plus account required to get the PayPal Cash Mastercard XXXX 






hand inserting PayPal Chash card into gas pump reader Add convenience to your everyday spending. 






make purchases everywhere icon Make purchases when you want, where you want - in-store and online, everywhere Mastercard is accepted. 

Withdraw cash on the go, at no cost, from more than 33,000 XXXX ATMs nationwide. 

Loading cash is easy - just swipe at the register at retailers like XXXX, XXXX, and XXXX nationwide. 

Download on the App Store Get in on XXXX XXXX XXXX This is an advertisement. 


*PayPal Cash Plus account required to get the card. 

Approval contingent on ID verification. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT : To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you : When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver 's license or other identifying documents. Terms apply. See Cardholder Agreement for details. 


ATMs must display the Mastercard, XXXX, XXXX or XXXX acceptance marks. Up to {$400.00} USD daily withdrawal limit applies. Transactions at non-XXXX ATMS have a {$2.00} ATM Domestic and International Withdrawal Fee. No fee for XXXX ATM Withdrawals in the U.S. Foreign Transaction Fee applies for International ATM Withdrawals. ATM operator fees may also apply. See Cardholder Agreement for details. 


Up to {$4.00} cash reload fee applies. This service fee is to add cash into your PayPal Cash Plus account. 


The PayPal Cash Mastercard is issued by XXXX XXXX XXXX   pursuant to a license by XXXX XXXX XXXX. Mastercard is a registered trademark, and the circles design is a trademark of XXXX XXXX XXXX. The XXXX XXXX  ; Member FDIC. Card may be used everywhere Mastercard is accepted. 


XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the U.S. and other countries. XXXX XXXX is a service mark of XXXX XXXX, registered in the U.S. and other countries. 


XXXX XXXX and the XXXX XXXX logo are trademarks of XXXX XXXX. 


All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with this card program. All right reserved. 


PayPal , Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. PayPal , Inc., NMLS # XXXX, License # XXXX, Massachusetts Foreign Transmittal License. PayPal , Inc., Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania. PayPal , Inc. Rhode Island Licensed Money Transferor.  PAYPAL , INC., NMLS # XXXX, LICENSE # XXXX, IS LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. PayPal , Inc. is Licensed by the State of Connecticut Department of Banking to perform Money Transmission, NMLS # XXXX, License Number XXXX. 


This email was sent to XXXX because your email preferences are set to receive " News and Promotions ''. Click here to unsubscribe. 

Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center by clicking " Help '' located on any PayPal page or email. 

Copyright 2019 PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. 


XXXX XXXX

Company response to consumer: Closed with non-monetary relief