Consumer complaint received 2022-10-12
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
XXXX. In XXXX XXXX of XXXX my entire life was turned upside down. ALL MY credit cards were hit and my chase bank checking account was taken for all money money. Digital wallet and credit cards breaches. 

My checking account with Chase was hit with back to back fraud. MY CHASE SAPPHIRE AND FREEDOM WAS FINALLY CLEARED BUT MY MONEY WAS STILL MISSING. AFTER MUCH RESEARCHING IN MY PART; SHOWED SCAMMERS USED MY CARDS ON REPEAT AND WAS PAYING IT OUT MY CHECKING ACCOUNT UNTIL ALL MONEY WAS CLEARED. 

OVER XXXX WAS PAID TO CHASE 2 CREDIT CARDS IN 2 MONTHS. PAYMENTS MADE IN SOME WEEIS DAILY BACK TO BACK I WORKED WITH A DIRECT PERSON ONSITE AT CHASE BANK ... HE EVEN SAW THE MESS AND THEN WHEN SILENT. 
I SAT IN HIS OFFICE WHEN FRAUD RECOVERY REQUESTED A POLICE REPORT TO RETURN OVER $ XXXX BACK TO MY CHECKING FROM JUST THE CHECKING FRAUD. NEVER SEEN THE MONEY ( NAME OF CHASE MANAGER - XXXX XXXX ) MY MEDICAL TOOK A TOLL. YESTERDAY I SPENT NEARLY 6 HOURS AGAIN TRANSFER AFTER TRANSFER THEY CAN SEE THE RED FLAG PAYMENTS MADE OUT OF MY CHECKING TO CHASE BANK CARDS .LITERALLY CLEARING MY LIFE SAVINGS. 
I AM TOLD A POLICE REPORT ISN'T ENOUGH. I NEVER MADE THESE PAYMENTS. SCAMMERS HAD ACCESS TO EVERY ONE OF MY ACCTS. CHECK BOOKS AND MORE. SAME FRAUDULENT CHARGES ON ALL CARDS ONLY CHASE BANK REFUSES TO RETURN MY MONEY- ALMOST 30 YEAR CUSTOMER HIT BY THE SCAMMERS THATS HAPPENING TO PPL DAILY. 

CHASE TOLD ME NO. I HAVE TO.PROVE HOW SCAMMERS DID IT. I WAS SHOCKED..YET THEY ACKNOWLEDGE THE FRAUD AND REMOVED IT OFF 3 CREDIT CARDS BUT WON'T RETURN MY LIFE SAVINGS PAID OUT TO THEM WITHIN 2 MONTHS BACK TO BACK TO SAME FRAUDULENT VENDORS ACROSS THE BOARD. 
XXXX AND XXXX AND XXXX XXXX REMOVED AND RETURNED BUT CHASE REFUSES TO GIVE ME MY MONEY. 

I AM SICK VERY SICK. THE AMOUNT OF EMOTIONAL DAMAGE ON TOP OF MY XXXX XXXX XXXX I FACE DAILY DUE TO CHASE BANK IS ONLY GETTING WORSE. 

LITERALLY ON VERGE OF XXXX XXXX XXXX XXXX THAT A BANK I TRUSTED CAN SEE THE RED FLAGS. THEY CAN SEE THE NONSTOP PAYMENTS TO FRAUDULENT CHARGES THAT I DIDNT MAKE. BUT BECAUSE IT CAME FROM MY ACCOUNT I AM TO BLAME. 
MY ENTIRE ACCOUNTS WHERE TAKEN OVER AND COMPROMISED AND CHASE KNOWS THIS BUT STILL WON'T RETURN OVER {$80000.00} OF MY MONEY. 

THEN, KEEP TELLING ME I HAVE TO PROVE IT WAS SCAMMERS. I AM IN UTTER DISBELIEF. 

IN XXXX MY INFO WAS USED AS ATTEMPT TO COLLECT UNEMPLOYMENT THANK XXXX. MY JOB CAUGHT IT IN TIME. 
I TRUSTED CHASE BANK. THEY KNOW THEY ARE WRONG. THEY TOOK MY LIFE OVERNIGHT AND I CAN BARELY AFFORD TO EAT OR LIVE DUE TO ALL MONEY PAID TO CHASE BANK!! 

THEY KNOW MY CHECKING, MY CREDIT CARDS, XXXX XXXX  XXXX EVERYTHING WAS BREACHED..

PLEASE HELP ME. 
PLS. I AM BEGGING WITH MY LIFE. 
I AM LITERALLY SICK AND GOTTEN WORSE. EMOTIONAL DAMAGED. MENTALLY DAMANGED FROM CHASE.BANK. MY XXXX XXXX XXXX IS HITTING HIGHS DUE TO CHASE. 

I BEGGED FOR OVER 6 HRS YESTERDAY TRANFER AFTER TRANSFER. 

BEEN FIGHTING FOR MY MONEY A YEAR NOW. 

XXXX PLS HELP. 

XXXX XXXX

Company response to consumer: Closed with explanation