Consumer complaint received 2017-01-28
Company: JPMORGAN CHASE & CO.
State: PA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX, XXXX RE : J.P. Morgan Chase Mortgage Loan # XXXX To Whom It May Concern ; - In XXXX I signed my mortgage papers with J.P. Morgan Chase Bank. 
- In XXXX, when the recession began, I lost my job as XXXX. The company went out of business. 
- In XXXX, XXXX I contacted Chase to pursue a loan modification under the " Home Affordable Modification Program '', as my mortgage was in arears due to job loss and lack of significant employment. 
- According to Chase, this required payments to be up to date, including arears, and one year of payments without being late. 
- To accomplish this, I applied and received assistance from the Homeowners Emergency Mortgage Assistance Program ( HEMAP, # XXXX ) through the Pennsylvania housing finance agency in XXXX of XXXX. ( See attached ) - Although the state made my monthly mortgage payments, Chase said that I was late with ( 1 ) required monthly payment during the year ( from XXXX to XXXX ) which disqualified me from the Home Affordable Modification Program ( HAMP ). Chase informed me to continue making " on time '' payments. 
- On XXXX/XXXX/XXXX there is the conflicting " Statement of Ineligibility for Loan Modification '' letter stating that I do n't qualify because my payments are current. ( See attached ) - From XXXX to XXXX I have had many " Relationship Managers '' that would repeatedly request duplicate ( Home Affordable Modification ) paperwork every month, and succeed at getting NOTHING accomplished. 
- In order to keep my home, while making every effort to accommodate Chase, I used the Veterans Retraining Assistance Program ( VRAP ) money to live on while obtaining student loans to go to ( online ) college for a year, possibly to help me acquire meaningful employment. I did acquire a XXXX degree in XXXX, along with a {$10000.00} student loan bill. 
- In XXXX of XXXX I received from Chase a letter stating that I am ineligible for a loan modification because ; " The investor/guarantor/insurer who has the right to specify loss mitigation options with respect to your loan will not permit loan modifications ''. How many years does it take Chase to get this information and, is this legal? 
- Due to lack of employment opportunities, an " under water '' mortgage situation due to the recession ( Chase ) and no money I decided that I could no longer afford to stay and that I am fighting a losing battle to keep my home. I notified my " Customer assistance Specialist '', XXXX XXXX XXXX and his assistant, XXXX XXXX XXXX of my exit from the property as of XXXX. 
- The note for the mortgage was sold to XXXX on XXXX/XXXX/XXXX ( See attached ) and went up for sheriff 's sale as of XXXX/XXXX/XXXX, more than 2 years later. At that time XXXX purchased the home for {$1300.00} and is currently holding me liable for {$110000.00} ( See attached ). 
- After my livelihood and my life were drastically affected by the actions of J.P. Morgan Chase, and my family and I had to live with my relatives, I was able to secure a XXXX, stipulating that I procure a mortgage by XXXX of XXXX. This involved a major amount of " sweat equity '' for a few years, as it was in need of much repair. The bank underwriters will not consider me due to Chase and XXXX holding me liable for {$110000.00} on my credit report. 
- In XXXX when signing the mortgage contract with Chase, they were in the process of committing mortgage securities fraud ( Thanks to XXXX XXXX and the reversal to provisions of the XXXX Act ) and represented themselves dishonestly. Further, my work as a XXXX was lost directly due to the ( for remainder see attached

Company response to consumer: Closed with explanation