Consumer complaint received 2017-10-03
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
**** Please Do Not Combine This Case With Any Previous Complaints **** I  contacted the CFPB for help on multiple occasions to investigate a complaint that has enabled Wells Fargo, as servicer for my mortgage loan to initiate and to complete a foreclosure on my home. 

Wells Fargo has breached its obligation to protect my family 's interest in the title to our home, which has led to an unfortunate foreclosure. The nature of the breach of trust stems from erroneous oversight of the real party of interest who owns the note to my home. 

Through more than a dozen attempts to determine who was entitled to receive payments from us to satisfy the outstanding note, Wells Fargo, XXXX XXXX   XXXX XXXX XXXX and XXXX XXXX have avoided my specific concerns that were sought through this portal and other governmental agencies. 

My loan was sold via a securitized transaction from Wells Fargo to XXXX XXXX in XX/XX/XXXX. Multiple CFPB records reflect that XXXX XXXX has no ownership or involvement in my mortgage loan. XXXX XXXX has reported to the CFPB that XX/XX/XXXX is the owner of my mortgage loan. 

When contacted by phone, XXXX XXXX has denied any ownership of my loan. However, many documents from Wells Fargo show that XXXX XXXX is the Owner, Assignee and Trustee for my loan. XXXX XXXX has also reported to the CFPB that it has no ownership interest of my mortgage loan. 

My last CFPB complaint against XXXX XXXX was sent to Wells Fargo. I received a phone call from XXXX XXXX in Wells Fargo 's Office of the President.  After I explained the above, she said that she was going to research the case and follow up with me by XX/XX/XXXX. On XX/XX/XXXX, XXXX XXXX called me to say that she needed more time because several departments were trying to gather details about my case, and that she was requesting until XX/XX/XXXX to complete her research. On that phone call, I mentioned to XXXX XXXX that the foreclosure sale date was a week away, and scheduled for XX/XX/XXXX. She understood, therefore I requested a postponement of the foreclosure sale until her research was completed. On Friday, XX/XX/XXXX, I called Wells Fargo to speak with XXXX XXXX. She was unavailable. I spoke with other representatives in Wells Fargo 's Office of the President and a supervisor named XXXX who all indicated that my mortgage records reflected XXXX XXXX as the owner of my home loan. Each of the individuals mentioned that a postponement appeared warranted, and that they would contact the proper managers to discuss postponing the foreclosure sale. Also I spoke with XXXX XXXX, Vice President of XXXX XXXX to mention the above, he again denied any ownership of the loan. I mentioned to him that documentation provide to the CFPB and I from Wells Fargo reflected XXXX XXXX XXXXXXXX XXXX XXXX as the Owner / Assignee of my mortgage loan ( as XXXX XXXX has maintained ). XXXX XXXX argued that XXXXXXXX XXXX  has no involvement or ownership of the loan, and clarified that his company is merely the Trustee for the Trust. He too, said that he would reach out to XXXX XXXX 's contact at Wells Fargo to request a postponement of the sale. 

On XX/XX/XXXX, the day of the foreclosure sale, I contacted Wells Fargo 's Office of the President to inquire about the status of the research / foreclosure postponement. I was told that XXXX XXXX had not completed her research and that the sale was still scheduled. I was transferred to XXXX XXXX to again request a postponement of the foreclosure sale until the research was completed, and until I was provided with documentation that reveals who the real party of interest is for my mortgage loan. 

XXXX indicated that she had not closed her case and that several departments were working on the details of my case. Again, I asked her to postpone the foreclosure sale until greater clarity existed. She refused, and said that the sale would proceed and if the information proved otherwise, Wells Fargo could rescind the sale. I spoke with XXXX, a Supervisor in Wells Fargo 's office of the President for XXXX XXXX. Supervisor, XXXX said, that the " details and records that she could view about my case were conflicting, '' as different investors were shown as the owner of my home loan. I asked her to postpone the sale until I received absolute proof of the real party of interest before rushing to foreclose against my family and I, Supervisor XXXX said that she was submitting a request to her senior manager to recommend a postponement of the foreclosure sale. As the clock was ticking toward the time of the sale, I contacted Wells Fargo 's Office of the President to see whether the sale was truly postponed, and I learned that it was not cancelled or postponed. I was again transferred to XXXX XXXX who stated the same info, that the sale would proceed and a rescission of the sale would happen if the research determined that an error was made. 

Errors, fraud, deceit, collusion, breach of trust, breach of contract to protect the security interest of the title to my mortgage note and the refusal of Wells Fargo to provide a Qualified Written Request that was made more than a year ago should be enough for the CFPB and other regulators to investigate the above claims. 

While many discrepancies exist for information that Wells Fargo has provided, all of my information has been consistent and rock solid. Additionally, all of the details mentioned above have been recorded by Wells Fargo 's Office of the President and I. 

I will provide voice recordings to the CFPB or other regulators upon request. 

***** Do Not Combine This Case With Other Complaints *****

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation