Consumer complaint received 2016-02-04
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I would like to file a complaint of harassment against Beneficial Finance, HSBC, which is now XXXX XXXX XXXX. They continue to ignore my original complaint against them skating the issue with signed documents and legal jargon that I am not able to understand. I have recently secured a lawyer XXXX XXXX of XXXX NY to advise me further in this matter. He is in process of reviewing this entire matter which is very complex but told me that Beneficial Finance has had many suits filed against them in the past and they have always had a reputation of fraudulent activity or a smoke around them of being in some sort of trouble. 
My original complaint against them has to do with a mortgage that I and my ex wife went to them with in which they pressed me with a then new concept of a XXXX lawyer closing. I argued with them then that I had my attorney I always used and they had my ex-wife and I watch a video on XXXX lawyer closings and assured me then that if there was " any problems '' that they have a team in place of unbiased mediators that could get involved and solve any conflicts. 
Feeling pressured by the local office and they quickly won my ex-wife over I reluctantly submitted to this process as they assured me it would make everything go smoother and faster in the mortgage. 
In Beneficial 's response, which was bought out by HSBC, then XXXX XXXX XXXX they have never addressed my original complaint of the fact that they did not file all of my debt, nor was it disclosed to the then used attorney using blatant deception in getting their underwriters to approve this mortgage. 
They then pushed the mortgage through not telling my ex-wife and I that all our debt was not included in this mortgage even after they required us to produce all of our debt listed on a paper copy plus required us to provide our social security numbers to do a further debt search. 
We only learned of this after the closing where we were led to believe that all of our debt was now included in this new mortgage and that everything was paid off following the closing when debtors began to call us at the end of the month asking where their payment was. Many of these people we had contacted to tell them that the mortgage had been approved and that their checks would be cut at closing. 
My immediate response was to call the local Beneficial office which was eventually bought out by HSBC now XXXX XXXX XXXX and demand an explanation. They called my ex-wife XXXX XXXX XXXX and I in for a meeting. 
Their solution to this ooops! They suggested that this could be " fixed '' by a short term note for {$8000.00} at something like 23 % interest to cover the immediate payment need. They then suggested we apply for a XXXX mortgage in which the {$8000.00} would be paid off. 
I initially refused demanding the mediation that they promoted. They informed me that the mediation did not apply to this and there was nothing else they could do. 
We felt helplessly and hopelessly bound in this situation and reluctantly submitted to their plan. 
To this day they are not answering any of this. They are only producing copies of our signed statements which were done under duress. The combined mortgages put our monthly payments from just over {$900.00} to almost {$1400.00} dollars a month. 
When my ex-wife forced me into divorce proceedings over multiple issues that ended XXXX her chief complaint was financial pressure though I won the case with XXXX grounds later. If there was any single factor however that put undue pressure on this marriage it was this mess created by Beneficial later purchased by HSBC Bank now XXXX XXXX XXXX. 
Beneficial has a smoke screen they feel over this now by the fact they have changed ownership, sold the original Mortgage to companies who scoop up what they feel are bad loans continued harassment filing now a foreclosure against me and my new wife. 
Beneficial must answer

Company response to consumer: Closed with explanation