Consumer complaint received 2022-06-22
Company: CITIBANK, N.A.
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On XX/XX/XXXX I opened a brand new personal account with CITI Bank XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX DC XXXX. The banker 's name is XXXX XXXX. I showed two promotional bonus to XXXX XXXX : {$500.00} for business account with deposit of {$15000.00} for 60 days and {$300.00} for personal account with deposit of {$15000.00} for 60 days. She agreed to open both accounts for me in order to get {$800.00} bonus. She has asked two types of identifications. She scanned my driver 's license by using her own cell phone without my consent. I have asked her to delete my ID from her personal phone immediately. I also saw her to keep stepping on the floor when she keep walking to her back office on that day. On the same day XX/XX/XXXX I put deposit of {$15000.00} into personal account at cashier 's window. But she told me : '' you can withdrawl your deposit tomorrow morning '' - means XX/XX/XXXX. I was disappointed because my purpose was to get bonus and I have to keep the deposit for 60 days which I did until XX/XX/XXXX. On that day she also referred me to another business banker XXXX XXXX. I have showed all business account documents to XXXX XXXX. He told me that he need trade name. That's the reason he can not open business account. He asked me to make another appointment. I have tried several times by sending email to both XXXX XXXX and XXXX XXXX in XX/XX/XXXX. However there was no any response. I also emailed XXXX XXXX that she need to change personal account to business account because XXXX XXXX was not willing to open business account, so there was a {$200.00} less bonus. From XX/XX/XXXX to XX/XX/XXXX there was no any response from both of them. Until XX/XX/XXXX the 61th days after I put deposit over 60 days, I went to the branch to ask for bonus. But XXXX XXXX refused to pay and asked me to close account. I felt she has NO any intention to pay promotional bonus because she asked me to withdrawl the deposit from the second day I opened the new account. Same as another Banker from XXXX XXXX who closed my account within 10 days and refused to pay {$1100.00} promotional bonus ( The complaint was filed in the past against XXXX XXXX ). Because XXXX XXXX refused to pay and I spoke with her branch manager on XX/XX/XXXX. After I confirmed they did not pay. I withdrawled deposit on 61th days and she closed my account without my consent. From XX/XX/XXXX and XX/XX/XXXX I notified Citi bank customer service two times regarding same issue. I spoke XXXX ( employee # XXXX ) and her superior XXXX # XXXX. However they still refused to pay. At this time, I am asking {$800.00} promotional bonus to be paid since 150 days ( 60 days + 90 days ) almost passed from XX/XX/XXXX to XX/XX/XXXX. I also ask another {$700.00} in XX/XX/XXXX business account bonus ( failure to open per my several requests ) as well as another {$100.00} bonus in XX/XX/XXXX to be paid according to CITI Bank promotional bonus advertisement in branch. Total {$1600.00} unpaid promotional bonus. I am also asking XXXX XXXX  to pay {$450.00} unpaid promotional bonus. XXXX XXXX {$1100.00} unpaid promotional bonus. XXXXXXXX XXXX unpaid {$700.00} promotional bonus. 
Except for this, there was a bank error {$8500.00} balance printed on the XX/XX/XXXX bank statement, however I only received less disbursement which deducted {$8500.00} from the total balance. At this time, I am asking CFPB to enforce either XXXX  XXXX XXXX or CITI Bank to pay the stolen funds {$8500.00} plus interest rate 20 %, late fee $ XXXXmonth, my time $ XXXX/day to collect stolen funds as well as criminal injury according to the lawsuits filed at both State and Federal Courts. ALL MY BANKING INFORMATION IS CONFIDENTIA INCLUDING ACCOUNT NUMBER, NAME, ADDRESS AS WELL AS ALL OTHER INFORMATION.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation