Consumer complaint received 2021-12-09
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I am an XXXX, and I XXXX 2 tenants of the complex in which I was a resident, against the management, beginning in XXXX. As a result, my apartment complex retaliated against me, as another tenant, with unfounded violation notices, then an eviction action -- where they were paid in full for my balance prior to the " trial '' -- where I was not served -- and received a default judgment for an amount that had already been tendered and accepted payable from XXXX County XXXX XXXX, under the Texas Eviction Diversion Program, and which acceptance precluded the very conduct that the apartment management proceeded to obtain, with no notice to the Court that they ( we ) had entered into the program nor that they had already received the payment. The Court was put on notice as of my filing of a Motion to set aside the default judgment, timely filed, yet, while the e-file receipt indicates that the filing was accepted, the XXXX court actually did not enter my motion to set aside into the docket. Therefore, no ruling was secured and instead of sealing the record as indicated in the program rules, at minimum abating the action for 60 days and then dismissing it upon no reinstatement by plaintiff, the fraudulent eviction judgment has been left in my credit file, to my detriment as I can not secure any new leasehold. Thereafter, I had already placed an application in for Texas Rent Relief, which was accepted and the apartments were paid over XXXX for the remainder if the rental payments due on my account. PAID IN FULL. As of XX/XX/XXXX, the apartments non-renewed my lease, another violation of the program rules, as I am essentially forced to be without a home or the ability to obtain a new one. 
Due to my " holdover '' of 3 days as my non-renew demanded a vacate the premises by XX/XX/XXXX, I instead finally returned the keys upon cleaning and moving all my things to storage, and which holdover was in fact, allowed by the legislature -- actually lawful -- the apartments instead threatened eviction again, but because they needed to do so in a new action they appear to have decided that the first judgment should be released, so they went ahead and sent an email to the court which " released '' the judgment -- done improperly not according to the law for satisfaction/release of judgments. They did not dismiss the case nor seal the record, and they never alerted the Court to their receipt of all the payments or the inclusion in the program from which funds they accepted and the basis if the Eviction Prevention program has been completely undermined/my assistance under the varying protections thwarted. Therefore, this judgment has sat on my credit file and prevents me from renting any new leasehold, from any apartment complex or securing any type of living, and I am currently still in hotels and without a house. I have had to live out of hotel since XXXX of this year as I am not privileged in having parents or relatives I can stay with, nor friends who are not adults with families of their own where I can not impose upon them -- all at great expense to me, which I can barely afford. 

The apartments also collected payments for months that I had already paid rent, and for the months that XXXX XXXX XXXX XXXX has remitted payment, double dipping, in bad faith, all the while forcing me out in bad faith and failing to follow any rules of the programs, leaving a wrongful, fraudulent eviction on my record.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief