Consumer complaint received 2016-02-12
Company: Ditech Financial LLC
State: MD
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
this complaint is against green tree/ ditec when they aquired my morgage they never made any contact with me until 16 months later they had people come and put a copyed paper on the front door saying contact green tree and gave a phone number. no other effort was made by the loan co as of XXXX of XXXX i called the and they were very abusive over the phone and hung up on me when i asked them who they were. i called back for a week and they would not answer there phones apparently they had caller id and nobody wanted to talk to me. not until i was sent notice of foreclosure .when i called them they were very demanding and made statements of that i was behind in my payments never notifying that they had acquired the loan on my house. i has to file bankruptcy.they harassed me telling me that they were going to foreclose on the property as soon as the bankruptcy was over so i had my wife follow with a bankruptcy while i retained a legal ferm to work on a loan modification that they rejected several times. finally they agreed to the terms that were presented to the. when i made my first payment i had to use there third party pay system. the next month came and it was the same thing third party pay i sent my payment in. on the third month my account was lockrd out i was not able to make my payment. i tried calling to find out what was going on thinking that since the gov stepped in and was fining then for loan abuse that i was part of the suit that filed against then.there has bin no return calls no mail nothing as to why my account was closed. i repeatedly called with no return calls or correspondence of any kind until i received a notice that my property is going up for foreclosure on XX/XX/XXXX of this year only giving me three weeks notice.of the sale. when presented with this i have called repeatedly someone to contact me over this. i then remembered i had the ins that would help me out. i was injured on XXXX XXXX XXXX in a truck accident and have bin out of work since that time so i filed a claim with the ins co only to find out that the ins that was supposed to be transferred over had bin changed to only cover the structure without my knowledge or concent .i was able to get one of he ins agents to transfere me to a loan rep. wespoke and he was very rude and passed me over to the person claiming that he was the person in charge of me loan from the beginning. i asked how come i never heard from him or receive any correspondence no answer he then got very rude with me talking over me and would not shut up and listen to me grievances and complaints as to the handling of my account. as i spoke he he proceed to talk over me and telling me false info that they had in there computer and threatened me that with getting law inforcement to remove me from the property and my belongings. i am currently have the house up for sale as i wish not to have any more dealings with these people. they have lied deceived conspired to defraud me and my other and lied to the goverment as to who they had done these things that they were accused of doing leaving out many other people in the lawsuit that should be compensated for the abuse. they are guilty of conspiracy to defrauding their customers and should be jailed. i now have to spend more money to file bankruptcy until i sell the property so i may get back some of the money i have invested in the house. what they are doing must be stopped they are ruining the people that have worked hard all there lives. this thing of selling peoples mortgages with out there knowledge and to allow predeters like greentree and ditec to take hold of peoples possessions and defraud and slander them must stop they are ruining peoples lives such as mine. i can be reached at XXXX my name XXXX watson.if anybody that can do something about this problem call me please

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation