Consumer complaint received 2017-08-17
Company: The Receivable Management Services LLC
State: DE
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX at XXXX XXXX XXXX XXXX XXXX DE XXXX was my Consumer Residential Trash Service from XX/XX/XXXX through XX/XX/XXXX. I had called and cancelled my service on XX/XX/XXXX which was before the next billing cycle starting XXXX. This was to switch companies for a more favorable price through my Neighborhood Association recommendation. For reference, XXXX XXXX bills in advance for service. So, the next bill due in XXXX would have been for XXXX, XXXX, XXXX, and XXXX Services. At the time of my call to cancel, XXXX XXXX confirmed my request, confirmed that my balance was {$0.00}, and within a few business days, they had picked up their trash cans. A month later, on our around XXXX, I received a past due notice for amount owned of {$130.00}. At this time, I called XXXX XXXX, and again, they confirmed my cancellation effective on XXXX. Then again, on XXXX, I received another notice from republic services indicating my account was past due for the amount of {$130.00}. I again made a phone call to XXXX XXXX with concerns that I was receiving a past due notice for service that was cut off on XXXX. They assured me that the billing cycle would resolve itself and I would stop receiving notices by XXXX. On or around XXXX XXXX, I received a notice dated XX/XX/XXXX from RMS ( Receivable Management Services Corporation XXXX XXXX XXXX XXXX, OH XXXX ) indicating that XXXX XXXX had submitted the amount due of {$130.00} to collections for recovery. I immediately called RMS and disputed verbally the amount. They indicated that they have submitted the dispute request and as of XXXX, I am still awaiting the result of that dispute. Meanwhile, I received a notice in the mail on XXXX from XXXX XXXX with a Final Notice dated XXXX indicating I had 10 days to respond before they refer my account to a Collection Agency. Two Issues here. # 1 ) they sent me the notice post the 10 day turnaround so even if the debt was legitimate, there was no way I had time to respond prior to the supposed turn over to collections. # 2 ) As explained above, I had already received a notice dated XXXX XXXX from the Collection agency RMS as explained above so XXXX had already sent the account to collections so misrepresented the 10 day timeframe starting on XXXX. Lastly, I called a final time today to XXXX XXXX on XXXX to again dispute this charge. They again agreed the account was cancelled and I should have not been charged. They indicated would submit an inquiry to billing and " take care of it ''. I had received this indication before so I asked if they would call me to confirm and the response was " no ''. I feel as a Consumer, I have made multiple attempts to resolve this situation and either XXXX or RMS agency has resolved or even responded to my disputes. Now Im just waiting for it to hit my perfect Credit File so I can dispute through the Credit Reporting Agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation