Consumer complaint received 2015-04-10
Company: Ocwen Financial Corporation
State: MI
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I am a Non-XXXX mortgage borrower ( my loan was not under XXXX XXXX or XXXX XXXX ) and I fall under President Obama 's ' plan that " Helps Responsible Homeowners '' keep their homes. I live in XXXX of the most hardest affected financial cities in America affected by the great recession. All homeowners in my city and a large part of the state are under water, owing more on their homes than what it is worth. Before the onset of the recession however, I was given XXXX mortgages in XXXX when I purchased my XXXX home ; that mortgage was provided through XXXX XXXX. The primary loan was an adjustable rate ( ARM ) ; the XXXX was not, but will mature in five years ( XX/XX/XXXX ). 2 1/2 - 3 years later, my loan was sold to XXXX XXXX Bank and soon after that, maybe a year or XXXX later XXXX XXXX XXXX sold my primary loan to Ocwen, who is presently holding my loan. As the XXXX years went by, my payments increased. Then, the housing market dropped. While interest rates were low, I attempted to pay as much on my XXXX mortgage as possible. Then my XXXX salary was reduced due to the economy ; I could no longer place additional funds on my principal. So I called called Ocwen in XXXX to see if I could refinance. They stated that I could not, but offered me the chance to modify. I requested for them to send the information, but I did not follow through with the paper work. I did not follow through as a result that the interest rates dropped even lower, so that provided me the opportunity to try to pay off more dept hopefully to off-set a possibly increase again. During that year, I made calls, to Ocwen and Loan XXXX, a financial affiliate associated with Ocwen and they could not help me refinance ; I went to every bank and loan organization I could think of and they told me I need to go back to Ocwen and that Ocwen should be able to help me. In XXXX XXXX, Ocwen mailed a statement stating my ( primary loan ) payment would increase from $ 790.-XXXX even though my interest rate has and remains at 2.62500 %. I figured then, this was another opportunity to refinance. I called Ocwen about refinancing, and that at that time, I did not qualify for refinancing, but they could send out modification packaging. This time I completed the modification package and returned it in XXXX, XXXX. On XXXX XXXX, XXXX I received a statement form from Ocwen stating that they do not have anything I qualify for. However, they were positive that I qualify for a Short sale, and that I should immediately respond to get the Short sale process active. I did not return the papers. I could not understand. I have never missed a payment ; I have always been on time regarding my payment despite rising costs in consumer consumption, not to mention, as a teacher, my pay will not ever increase again ... ; my credit score is very good, yet I am the only citizen, it seems, in the US, who can not get refinanced or locked into a fixed rate. All I want is a preventive measure put in place so that I can keep my home and afford it. 
I am a responsible home owner.

Company response to consumer: Closed with explanation