Consumer complaint received 2016-04-19
Company: CITIBANK, N.A.
State: NE
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
To whom it may concern, I have been going through this for well over 4 yrs now THE TIME HAS COME I MAY LOSE MY HOME .i HAVE FILE SEVERAL BANKRUPTCY. TO TRY AND SAVE MY HOME NEED HELP. I WAS WITH XXXX XXXX with new Jersey XXXX XXXX HAS REACH OUT TO SEVERAL PEOPLE WITH CITIBANK ON MY BEHALF TO HAVE GOTTEN NO WHERE PLEASE HELP ME I HAVE COPY THE EMAIL THAT WAS SEND YESTERDAY XXXX/XXXX/XXXX .I MODIFIED THE MORTGAGE IN XXXX XXXX WAS PLACE TO THE END OF MY LOAN FOR PAST DUE TAXES CITY OF XXXX NEVER RECEIVED PAYMENT FOR TAXES PROPERTY TAXES WERE SOLD LIEN HOLDER IS FORECLOSING ON ME .I WAS WORKING WITH XXXX XXXX IN CITY TAX DEPARTMENT IN XXXX SHE SAID XXXX CHECKS WERE GOING TO BE MAILED TO XXXX FOR XXXX AGAIN XXXX NEVER RECEIVED SO I WAS AGAIN N FORCE INTO A BK TO TRY AND SAVE MY HOME NO GOOD PLEASE HELP XXXX XXXX XXXX XXXX XXXXFrom : XXXX XXXX [ XXXX : XXXXXXXXXXXX ] Sent : Monday, XXXX XXXX, XXXX XXXX XXXX To : XXXX, XXXX XXXX [ XXXX ] Subject : XXXX XXXX Acccount # XXXX ( Non-Payment of {$60000.00} in Taxes ) Good Morning XXXX, I am writing to you at your request about what has transpired this morning with CITI. 

I call Customer Service and was told that they could not speak to me as the client had done a bankruptcy and so I was transferred to the bankruptcy department and given the phone number of XXXX, in case I was disconnected. I spoke to XXXX and she tried to research why XXXX was not paid to the City of XXXX and it was clearly included in this client 's modification dated XXXX/XXXX/XXXX. ( See attachment of modification ) She told me that the taxes were not paid and then after about one hour on the phone I was disconnected from her. 

I called back and began speaking with XXXX, who also read XXXX 's notes and tried to get me an answer, but she had to transfer me to XXXX in the Tax Department ; however, he could not answer my question of why the taxes were not paid and transfer me to XXXX, who was another rep in the Customer Service department. XXXX then requested that I contact XXXX, which is Loss Mitigation department. Everyone is passing off the responsibility, so I reached out to you in a last ditch attempt to get this issue resolved for the client. 

The client had been advised to file for bankruptcy to try to save the home from foreclosure due to this tax lien and now that Stay has been lifted. ( See legal documents of tax lien and Stay being lifted attached ) The property located at XXXX XXXX XXXX, XXXX, NJ XXXX has been foreclosed upon by the City of XXXX for non-payment of that {$60000.00} due to CITI never paying that amount and now CITI will lose this property due to this tax lien. 

The client has also tried to work with XXXX XXXX, XXXX XXXX? And XXXX XXXX and nothing was ever resolved. 


Thanks, XXXX XXXX XXXX XXXX New Jersey Citizen Action XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX XXXX XXXX Fax XXXX XXXX Logo Primary Lock Up cid : XXXXXXXXXXXX XXXX XXXX ( XXXX ) This e-mail including any attachment ( s ) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and/or exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited. If received in error, please notify the sender immediately by return e-mail and delete/destroy the message and any copies thereof. 



oup i dont want to lose my home i have no where to go something is wrong please help me

Company response to consumer: Closed with explanation