Consumer complaint received 2015-10-14
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card
Issue: Billing disputes

Complaint:
I went to the dentist, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, FL XXXX on XX/XX/XXXX for a cleaning. Was told that I needed a XXXX done. The doctor 's recommended plan of care was to include XXXX on the right side, XXXX since they were so close to each other XXXX The total was approx. {$6800.00} which I said I did not have, not for the XXXX or the rest of the suggested procedures. The dentist mentioned Care Credit Synchrony Bank and said she would do an online application to see if I was approved, which I was. After I left, I decided against returning to them because I did not think I needed the extensive dental-work that was recommended. I have not returned since, despite multiple calls by them requesting me call them to schedule follow up appts. I have since then made multiple payments to Care Credit Synchrony Bank account online, monthly until last month, when I began advising them that because I had only received approx. {$1000.00} worth of services from the dentist and had never returned, I should n't have to keep paying them for services I did not receive or need and that I believed in fact that they should refund me the overpayment above the amount of the service I actually received from the dentist. I spoke to XXXX on XXXX this year then called and spoke to XXXX at the dentist 's office who assured me she would fax the info to Care Credit to get them to adjust the acct. I followed up with her on XXXX after more repeated calls for payment from Care Credit. She advised she faxed the info and an account statement to them and had confirmation of receipt. I keep getting repeat calls from them for payments! Each person says they are documenting in the system or computer but every new person I speak to including XXXX on XX/XX/XXXX XXXX on XXXX, XXXX today XXXX keep saying the same thing. Requesting payment from me!!! XXXX treansferred me to a supervisor XXXX today, who I repeated the same information to and advised him I as disputing the total of the charges and filing complaints with the State 's governing boards accordingly. He said he would file a dispute on my behalf but that it would take 60 days to investigate!!! I spoke to XXXX at the dentist 's office immediately after and she once again assured me and confirmed that she had fax confirmation of the account statement sent to Synchrony Bank. She stated she would go online to their website and check using my account number to see if they had adjusted my acct information and attempt to assist me with this. I have been online and XXXX the company and found numerous consumer complaints re the same issue. They paid their loans or credit lines off in its entirety or in full and are still being charged additional payments, accrued interest etc! This company practices fraudulently and have taken advantage of numerous unsuspecting and nave consumers for profit and appear to have no conscience or qualms about doing so! PLEASE, PLEASE help me and the numerous consumers out there who appear to have no recourse but to settle for ruined credit ratings because of this company. A co-worker I spoke with stated she also has her wages being garnished for dental care XXXX XXXX XXXX XXXX that she has yet to receive!!! Please help us!!! Here is a link to numerous complaints from consumers experiencing or who have experienced the same fraudulent practices with Care Credit Synchrony Bank. Thank youhttp : XXXX? XXXX

Company response to consumer: Closed with monetary relief