Consumer complaint received 2015-12-11
Company: Lionstone Holdings Group
State: OH
Product: Debt collection
Sub-product: Payday loan
Issue: Taking/threatening an illegal action
Sub-issue: Threatened to sue on too old debt

Complaint:
In XXXX XXXX, I received a voicemail from XXXX XXXX who said I had been put on her schedule to be served. She said to contact XXXX with questions. I called and spoke with XXXX XXXX ( Phone : XXXX ) on XXXX/XXXX/XXXX. He said he worked for XXXX XXXX XXXX and said I owed a debt to XXXX XXXX that had not been paid on since XXXX. This was completely incorrect. That debt was paid in through a debt management program called XXXX, which submitted regular payments to XXXX XXXX from XXXX XXXX ( Phone : XXXX ), a collection agency that works for XXXX Lending. The debt was paid off in XXXX XXXX. I spoke with XXXX to confirm this, as well as XXXX XXXX, accounts manager for XXXX XXXX ( XXXX : XXXX ) who also confirmed that the account had been paid. XXXX was supposed to send me a paid in full letter on XXXX/XXXX/XXXX and make sure to have his broker recall my account from any collection agencies. When I did not receive the letter, I spoke with him again in on XXXX/XXXX/XXXX, where he once again said he would send a paid in full letter to me and contact the broker again to recall the account. I still have never received a paid in full letter. On XXXX/XXXX/XXXX, I received a voicemail from a restricted number from a man named XXXX XXXX who said I had been put on his schedule to be served papers regarding a claim that had been submitted against me. He said any questions should be directed to the company who submitted the claim at XXXX and gave me a case number to reference. I called the company, Lionstone Holdings Group, and spoke with XXXX XXXX on XXXX/XXXX/XXXX. He said the same thing the company from XXXX had said - that I owe a debt to XXXX XXXX that had not been paid on since XXXX. I told him that it was paid and that I 'd gone through this same incorrect claim with another collection company earlier this year. He was incredibly rude to me and said I had to provide a paid in full letter or the claim will remain against me. Later that day I received another call from the server XXXX XXXX. He said he would be at my house Monday ( today is Friday ) at XXXX and that I need to make myself available. I said I would most certainly not be available and I would not accept or sign any papers. He then got VERY rude and loud and said it was not optional and hung up on me. Obviously, I was incredibly upset by being treated this way. I then called XXXX XXXX 's office ( also on XXXX/XXXX/XXXX ) and spoke with his secretary and explained all of this to her. She checked his files and said he had not recorded any interactions with me at all! She said she would get my account recalled from any collection agencies but that I need to get the paid in full letter from XXXX XXXX since his agency took the payments on behalf of XXXX XXXX. I called and spoke with XXXX XXXX ( XXXX/XXXX/XXXX XXXX and he said he will send me a paid in full letter. He also said I should ignore the unfounded threats from the collection agency and the server, and recommended I file a complaint with the attorney general and the CFPB. He said he would be happy to help in any way to take action against these people and their bogus claims and rude threats. I have had past debts, but I have worked hard to pay them off and I do not deserve to be threatened and harassed like this. Please investigate these companies so that they will stop doing this to people. Thank you.

Company response to consumer: Closed with explanation