Consumer complaint received 2016-04-26
Company: JPMORGAN CHASE & CO.
State: WA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I Have a USDA Rual Guaranteed housing loan. The loan was with a smaller bank to start then chase bought the loan. A couple years later, I got into a Divorce and tried to sell the home. Got an offer where we thought we were going to end up getting XXXX back. With unexpected fees could not come up with the -XXXX to close the house. So it fell through on day of closing. Since we thought the house was sold my ex and I moved out of the house into rental homes. The mortgage was more than I could afford by myself especially with a house was renting too. After a couple of months of not being able to sell the house outright decided to try for a short sale. A good offer came in. I asked chase if I could get a loan for the bit over XXXX the offer was going to be short of breaking even so that house would sell outright. They said no. So we started the process. It would often take days to get responses on paper work and after a couple months of fighting to get the short sale though that possible buyer left. With the Next possible buyer my realtor and I spent over a month sending all the paper work in. It made it to the USDA for approval then Chase sent me a new agent. Chase said they could not get the info or check on the status with the USDA. Chase made my realtor and I Start all over on paper work again. After dealing with Chase getting to get the offer presented to the USDA for a while we lost that possible buyer. During this entire time the fees with Chase are just racking up like crazy. Got a third decent offer been trying to get this one to go through for several months. Chase every couple months sends me a letter saying I have a new agent. I would call into chase every couple days and sometimes Chase would tell me my agent would be one person they would tell my realtor another. I now think I am on the XXXX agent with Chase. Every time it seems like were making progress and getting close to getting the offer sent to the USDA Chase switches my agent. At first I thought it was bad timing but it happened so many times I now believe it is intentional. The really bad thing with a USDA loan is as a matter of practice they go after you for the difference that your house loses in foreclosure. My house is going to be foreclosed on in XX/XX/XXXX. With all the fees I am now owe over XXXX on the loan. I had so many problems when dealing with Chase I tried contacting the USDA for help. I started with the local person who sent me to the National office in XXXX XXXX. I left a message there with someone. A week later I get a call from a different person from that office. They said they guarantee the loans to the lender and if the house is foreclosed on they will go after me for the difference. I told them that my lender was behaving badly and they told me it was not their problem. The USDA refused to be any help. The guy i spoke to was rude. So i am back to trying to short sale a house with a bank who knows there going to get their money from the USDA so they do n't care. The people who offer the loan the USDA really do n't care. All they care about when a mortgage goes bad getting their money from the borrowers. My big fear now is the house will sell action for much less than its worth and I will get stuck paying a huge amount of money that I cant afford and it will bankrupt me. I need help.

Company response to consumer: Closed with explanation