Consumer complaint received 2023-12-29
Company: WELLS FARGO & COMPANY
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, 2023, XXXXXXXX XXXX You sent Is your XXXX XXXXl XXXX still available for adoption? 
You sent has XXXX gotten a new home yet? if not I would like to adopt her! 
XXXX XXXX XXXX You can now message and call each other and see info like Active Status and when you've read messages. 
XXXX XXXX XXXX XXXX You sent How much is she and do you ship tp XXXX? 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX You sent I have a XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX and a XXXX XXXX XXXX XXXX XXXX. My XXXX does not know how to play because we had an older XXXX that did not allow playing. He died last year. I read it is best to have 2 XXXX as they play together well. I live in XXXXXXXX AZ. But I will be picking up my kids in XXXX this Wednesday from XXXX 's house. I am XXXX XXXX XXXX and newly retired. I have had pets all my life. We live on XXXX acres. No, I do not want to breed. Yes, all my furbabies are very spoiled and they sleep with me. They also have their own beds for afternoon naps and a big toy box of toys. We have a very large fenced yard. My XXXX XXXX XXXX XXXX all provide love and attention to our XXXX. XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX You sent I do not have cell phone coverage in XXXX so I can not get a text until I am closer to XXXX. Do you take XXXX? Wednesday would be good since I will already be down there. It is a 3 and a half hour drive for me to get to XXXX. 
XXXX XXXX XXXX You sent I don't know what XXXX XXXX XXXX XXXX is You sent I do not have an XXXX  product. 
You sent I will ask XXXX what XXXX is XXXX XXXX XXXX XXXX You sent XXXX says I need to use a cell phone to pay XXXX XXXX XXXX You sent I can send you the money thru XXXX. All I need is your email address. 
XXXX XXXX XXXX XXXX XX/XX/XXXX 2023, XXXX XXXX  You sent I can't get ahold of anyone from XXXX today. I will try tomorrow or I can drive down the road tomorrow and see if I can get XXXX to work. 
XXXX XXXX XXXX XXXX XXXX XXXX, 2023, XXXX XXXX You sent I couldn't get XXXX to work so I signed up for XXXX. I can pay that way. 
XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX 2023, XXXXXXXX XXXX You sent I finally got it to go thru. The computer logged off before I got back with the code, so I had to do it again. I had to drive down the street to get cell service. 
XXXX XXXX XXXX XXXX XXXX You sent Your transfer was sent on XX/XX/XXXX/23 at XXXX XXXX Pacific Time. 

Send To XXXX XXXX Send By Email XXXX From Account XXXX XXXX XXXX XXXX ( Available balance = {$800.00} ) Amount {$700.00} Delivery The money will be available in XXXX 's account typically in minutes. 
Your Email XXXX Confirmation Code XXXX *A confirmation has been XXXX XXXX XXXX XXXX XXXX what is XXXX? 
XXXX XXXX XXXX You sent what is XXXX? 
Someone replied to you XXXX XXXX XXXX You sent will you have time to ship the puppy Wednesday morning? 
XXXX XXXX XXXX You sent fantastic! 
XXXX XXXX XXXX XXXX XXXX, 2023, XXXX XXXX You sent Will you be able to let me know what time the flight comes into XXXX, AZ with my new XXXX Wednesday sometime today? That way I know what time to leave home in the morning to get there. It takes me 3 and a half hours to drive there. Thank you. 
XXXX XXXX, 2023, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, 2023, XXXXXXXX XXXX  You sent Do I need a tracking number to pick her up? 
XXXX XXXX XXXX You sent okay thank you, I can't wait to meet her. I know XXXX will love her also. She can teach him how to play. 
XXXX XXXX XXXX XX/XX/XXXX 2023, XXXX XXXX  You sent I forgot, I also need the arline name and flight number. Thanks so much! 
XXXX XXXX, 2023, XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX2023, XXXXXXXX XXXX You sent Good XX/XX/XXXX2023, XXXX XXXX You sent Did you get a flight today for the puppy? 
XXXX XXXX XXXX You sent Okay that will be fine XXXX XXXX XXXX XX/XX/XXXX 2023, XXXXXXXX XXXX You sent Hope everything turned out okay yesterday! 
XXXX XXXX XXXX You sent Sounds good! 
XXXX XXXX, 2023, XXXXXXXX XXXX XXXX  XXXX XXXX XXXX You sent Thank you. 
XXXX XXXX XXXX XX/XX/XXXX2023, XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX 2023, XXXX XXXX You sent XXXX why do they need to reach me? 
XXXX XXXX XXXX You sent That is my home number which is XXXX XXXXXXXX and it only rings when the computer is on. If they want to contact me right after I get XXXX at the airport, they will need my cell number which is XXXX. 
XXXX XXXX, 2023, XXXX XXXX You sent Is she flying in tonight or tomorrow? 
XXXX XXXX XXXX XXXX You sent It is XXXX XXXX It takes me 3 and a half hours to get to XXXX. When is the flight coming in? What is the flight number and carrier? 
You sent I have not received any calls. I tried calling the number from the logistics from above and it is just a message machine, no person answers. 
You sent How am I supposed to pick her up when I have been given no information on how to do so? 
You sent Please tell me what to do! 
You sent I need to get my puppy! 
You sent I don't know where to pick her up You sent They just called me and this sounds like a scam. I need my puppy, I don't like playing games with this scam company. 
You sent They hung up on me when I was trying to find out how to get my puppy You sent I have picked up a puppy from the XXXX airport before and I did not have to go thru this mess Sent This person is unavailable on Messenger. 
XXXX/XXXX/23 XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX {$700.00} Wells Fargo authorized XXXX on my account and will not return my money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation