Consumer complaint received 2022-09-30
Company: DISCOVER BANK
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I disputed a charge that was charged to my discover card back on XX/XX/XXXX from XXXX XXXX for three flight tickets. Each ticket was for {$350.00}. This company is out of XXXX and no longer in business. They filed bankrupt in XXXX. The person that contacted me from a company that I thought was affiliated with XXXX was told they did not have permission to charge my credit card. I told them this over the phone and by email. At first they told me that my credit card would not work and then four days later after I told them they did not have permission to charge my card because I knew then they were suspicious they sent me an email saying that my card had been charged and my flight tickets had been confirmed. I called XXXX XXXX who confirmed that these were not XXXX tickets and that I would not be getting on a XXXXXXXX XXXX They said that the company was not in business and they then did a fraudulent form on the tickets and company and told me the tickets were no good. They told me to call discover and dispute it with them so I did but at the time the charges were not on my card yet. That took about two or three days to show up and once they showed up I disputed them. I was told by the representative at discover that they had 30 days to respond back to the dispute and if they did not respond back that it would officially removed from my discover card. The charges were removed completely off my credit card and then four months later discover put them back on there ( XX/XX/XXXX ). I reached out to discover over 10 times talking to different people each time. They could only tell me that SOMEONE, not quiet sure had sent something in to them that I missed my flight so they added the charges back and told me that they couldn't be taking off since they received that. I spend two weeks talking with discover, XXXX, and multiple different airline and agencies across the world trying to figure this out and see who exactly disputed back four months later. Every place I called could give me no information and said they showed nothing under my name or email or phone number. Discover would not try and reach out to anyone to see what was going on. They said they couldn't and that I had to do that. I tried to tell them that the company no longer existed and the phone numbers were non working numbers. All the numbers I tried you could not talk to anyone or they said they were not allowed to give out any information. Discover was no help to me what so ever and did not try to help me. They said they didn't know who disputed it and had no name or number at one point. The numbers that had reached out to me about these flights back in XXXX had no working numbers. I had to go back to emails that they sent me to try and talk to them and they told me they showed nothing in my name. Every time I tried to call them back in XXXX concerning them charging my discover card the numbers did not work so I could only communicate through email and at that time they would call me from a non working number. I am asking that Discover take the charges off of my card.

Company response to consumer: Closed with explanation