Consumer complaint received 2023-10-03
Company: LAKE MICHIGAN CREDIT UNION
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Dear Sir/Madam, I am writing to file a formal complaint against Lake Michigan Credit Union XXXX XXXX ) regarding multiple issues related to my accounts with them. The details of my complaint are as follows : In late XX/XX/XXXX, I suffered a severe concussion due to an auto accident, followed by contracting XXXX for the second time in XXXX. These medical conditions significantly limited my ability to manage my business, which, in turn, led to financial difficulties. 

Due to my health challenges, my personal checking account with XXXX went into negative balance, resulting in numerous overdraft charges that I did not opt-in for. These charges occurred without my consent. 

On or about XX/XX/XXXX, Lake Michigan Credit Union charged off my personal checking account without providing proper notice. Despite my immediate attempts to pay the outstanding balance in full, XXXX refused to remove the charge-off from my credit report. 

In exchange for settling the balance, I requested that XXXX remove the charge-off from my credit report, but my request was denied. I believe this led the loss mitigation department at XXXX to take questionable, if not illegal, steps to punish me. 

Shortly after the charge-off, XXXX denied XXXX online access to my account, which included my credit card and auto loan accounts held by them. This also suspended e-delivery of all statements and notifications. 

Since I hadn't received a monthly statement, I called XXXX customer service on XX/XX/XXXX, to inquire about my VISA payment amount. I was told the amount was {$200.00}, which I immediately paid through a transfer from my business checking account. However, I later discovered that XXXX reported me as 30 days late to the credit agencies because the amount given to me over the phone ( on a recorded line ) was allegedly a couple of dollars short. 

In addition to my personal account issues, I also had a business account for my S-corporation with LMCU. They started restricting this account as well. First, they froze my debit card in early XXXX. Subsequently, they restricted online access, and finally, they refused to accept a cash deposit on XX/XX/XXXX, which resulted in my car payment being returned. As a result of these actions, I made the decision to close my business account with XXXX on XX/XX/XXXX. 

While I have written notes detailing the events above, I also possess recorded calls with LMCU that provide further evidence of the issues I have faced. 

I request the Consumer Financial Protection Bureau 's assistance in investigating these matters and ensuring a fair resolution. The actions taken by Lake Michigan Credit Union have had a significant negative impact on my personal and business finances and have also affected my credit standing. 

Thank you for your prompt attention to this matter. I look forward to a resolution that addresses these issues and prevents similar situations from occurring in the future. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation