Consumer complaint received 2022-06-09
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A XXXX XXXX XXXX FROM XXXX THAT WENT TO BANK XXXX XXXX THEN TO XXXX XXXX AND THEN LAST YEAR TO SLS. THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX. 
THIS DEBIT/LIEN WAS WIPED OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!! 

***THIS PROPERTY HAS XXXX EQUITY-XXXX!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE XXXX MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY XXXX MODIFICATION ( DONE BY XXXX ) IN XXXX. XXXX LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX DID THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** **BANK XXXX XXXX XXXX MODIFIED THAT XXXX LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE XXXX LIEN HELOC WAS GOING TO BE FORGIVEN. 
HOWEVER, XXXX NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND EITHER PLACED THE XXXX HELOC IN A XXXX MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE. 
THEY MAY HAVE EVEN RECEIVED XXXX TREASURY FUNDS, AND NOT EXTINGUISHED THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP. 

THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, XXXX MODIFICATION INFORMATION, OR WHY THE XXXX LIEN WASNT FORGIVEN WHEN BANK XXXX XXXX FORGAVE ALL XXXX HELOC LOANS, NOR WHAT I WAS MADETO BELIEVE. 

THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' BANK XXXX XXXX XXXX XXXX XXXX THE BANK OF XXXX XXXX XXXX XXXX TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED. 

XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO XXXX XXXX AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING XXXX OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE. 
THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE XXXX DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X. 

THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO. 

***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation