Consumer complaint received 2015-03-27
Company: First Associates Loan Servicing LLC
State: WI
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Trouble with how payments are handled

Complaint:
This is a letter that I sent to the companies describing what happened : First Associates Loan Servicing XXXX XXXX XXXX XXXX CEO Legal Department CEO Legal Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX , XXXX XXXX XXXX Department XXXX XXXX XXXX XXXX, XXXX XXXX Re : XXXX Loan To Whom It May Concern : I am writing to you concerning my XXXX XXXX which seems to be lost in transition and I am not sure who hold this loan between your XXXX companies. 

In XX/XX/XXXX, I received two letters from First Associates ( enclosed ) stating my loan would be transferred to XXXX. I made my XX/XX/XXXX loan payment to First Associates are required. XX/XX/XXXX I called XXXX to ask if I could make an electronic payment to the address listed on the letter and if I had a new loan number because I did not receive any documentation from XXXX. XXXX representative stated that I could not make a payment to them yet because my file had not been transferred but would be after XXXX. 

In XX/XX/XXXX, I called XXXX because I still had not received any documents from XXXX. XXXX representative stated they could not take my payment because the files would not be transferred to its office until after XXXX XXXX. and that I should call back in XX/XX/XXXX. I then called First Associates to ask if I could make a payment to them and they stated no because my loan had been transferred. 

In XX/XX/XXXX, I called XXXX and the representative stated that First Associates calculated the interest wrong on the loans. XXXX was requiring XXXX to calculate all loans again before any payment could be made and it should be complete after XXXX XXXX. 




I called XXXX on XXXX XXXX and asked about the status of my loan. I specifically asked if I was being charged late fees and if the interest was accruing during this time period, since the problem was with the companies and because of nothing that I had done. I was told that information would be sent before XXXX XXXX to me and that no late fees or interest was accruing during this time period because XXXX was still calculating past interest that First Associates had not calculated correctly. 

On XXXX XXXX, I received a call from a XXXX XXXX from XXXX and XXXX stating that my loan is in default and was sent to their collection agency in XX/XX/XXXX. He stated that the company sent me a letter XX/XX/XXXX which I never received and sent another one on XXXX XXXX which is enclosed. I told XXXX XXXX about the phone conversations I had with both First Associates and XXXX. XXXX XXXX stated he would look into the problem and get back to me. 

After speaking with XXXX XXXX, I called XXXX to find out what was going on with my loan and why I was sent to collections. I gave XXXX representative my name ( who did n't even ask for the spelling of my last name ), he stated they do not have any record of my loan every being transferred. I then called First Associates who assured me that my loan had been transferred to XXXX and they could no longer assist me. 

After speaking with First Associates, I called XXXX XXXX back to ask for a copy of my promissory note. The representative said that I could not wait on hold, I could not leave a message, and I needed to call back. 

At this time, I have not received any information from XXXX nor have I heard back from XXXX and XXXX. I do not know who holds my XXXX XXXX. XXXX and XXXX said they received my XXXX XXXX in XX/XX/XXXX. At that time, I would have only been one month 's payment behind which seem very quick to send someone to collections who has been making all of their previous payments. Especially since I was told I could not make a payment to XXXX because First Associates did not calculate the interest correct and First Associates would not take the payment either.

Company response to consumer: Closed with explanation