Consumer complaint received 2017-06-06
Company: First Data Corporation
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Wrong amount charged or received

Complaint:
XXXX Dear Sirs of CFPB, We have got the service of credit card merchant under # # XXXX from First Data Corporation since XXXX XXXX, XXXX. 1/First Data has increased the retail rate of agreement with us without notifying to us then they has over charged too much from our account during XXXX, XXXX. They has increased the retail rate of agreement with us without notifying to us that 3.688 % -4.658 % instead of 1.99 % & 1.89 % for Qualified discount rate of XXXX XXXX & qualified discount non-pin XXXX credit card ; 2.09 % for Mid-qualified discount rates of XXXX XXXX  card ; 3.09 % for Non-qualified discount rates. Attached please find the Merchant processing Application And Agreement of credit card merchant service between XXXX XXXX XXXX with First Data which signed on XXXX, XXXX for your reference. 2/It is third time First Data did it for us during XXXX, XXXX-current. It is third time they did it for our account as our record that first time they did it on around XXXX, XXXX and second time they did it on around XXXX, XXXX. 3/The monthly statements without detail which kind of credit card/retail rate and amount of charge /service fee of each transaction and each date instead of monthly statement with detail which kind of credit card card/retail rate and charge of fee/ service fee of each transaction and each date. They just put the total charge of last month without detail in the statement of each month. So the customer can no find out how much of the charge from First Data by each transaction and each date of each month. Attached please find 3 statements of XXXX / XXXX for your reference. 4/ Where is our full monthly statements we need? First Data has rejected to provide us the fully detail of monthly statements which kind of credit card/retail rate and amount of charge/service fee of each transaction and each date which all in one list and they has rejected to return the over charge to us since XXXX. So how can we get idea of charge from First Data without full detail of monthly statements which kind of credit card /retail rate and amount of charge/service fee of each transaction and each date which all in one list? First Data just has provide fragmented spread sheets to us by lately e-mail on XXXX after our many times requests since XXXX, but it is not fully detail of monthly statements which kind of credit card/retail rate and amount of charge/service fee of each transaction and each date which all in one list we need. No one can get full idea and amount of the charge of each transaction of each date from the fragmented spread sheets which provided by First Data. Attached please find the fragmented spread sheets we got from First Data by  their lately e-mail on XXXX for your reference. 5/ How can we login to First Data web site without First Data pass word which have to be got by First Data 's Fax.
First Data has sent us the link of their web site XXXX XXXX by lately e-mail on XXXX.But we can no login to this web site without their pass word by their fax, we have not received pass word from First Data until today. That means they do not provided the list what we need until today still!!! attached please find the e-mail of this question between First Data and us for your reference. We ask First Data : 1/ Send us the full detail of monthly statements which kind of credit card/retail rate and amount of charge /service fee of each transaction of date which all in one list by XXXX. 2/ Return all over charge from our account to us by XXXX. XXXX XXXX XXXX XXXX XXXX Tel:XXXX XXXX XXXX Fax:XXXX XXXX XXXX E-Mail : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation