Consumer complaint received 2017-04-30
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Experian has completed my disputes but the results are just as incorrect and I 've filed disputes multiple times. I can honestly see that Experian is letting a computer determine the results because they do n't even make sense. When I call the executive office, they do n't really want to help, the only thing they want to do is argue. There are multiple incorrect accounts of which five creditors are reporting incorrectly. The first Creditor is XXXX XXXX, they have violated their terms and agreement and the late payment that was reported is incorrect. XXXX XXXX has been reported to the FDIC for the improper conduct and the late payment was removed from XXXX and XXXX. The second Creditor is XXXX XXXX XXXX, they sold the account to XXXX collection Agency and as a result that TERMINATED the company 's legal right to continuously report. I 've sent in the info to show that the account was settled and closed in XX/XX/XXXX, Experian has yet to update and correct the account as closed. The third incorrect Creditor is XXXX, Experian is incorrectly reporting that the account is still being charged off As of XX/XX/XXXX, that is incorrect the account was settled and closed in XX/XX/XXXX, Experian has yet to correct this. I know it 's not XXXX 's fault because it 's been corrected on other bureaus except Experian. The last creditor is XXXX. On Every Bureau XXXX has incorrect and mismatching information which violates several FCRA laws. I 've disputed and complained, sent in letters and the XXXX accounts are still incorrect. Multiple months are missing payments and it says ND ( no data ) instead of OK. That is incorrect and a violation. The fifth Creditor that is reporting incorrectly is XXXX XXXX XXXX XXXX XXXX. This was not a collection account nor charge off in  XX/XX/XXXX. The account was paid and closed in XX/XX/XXXX. It has a negative payment for the month of XX/XX/XXXX when it was clearly paid off and closed. Another reason how I know it 's incorrect because the Dept of Ed does n't allow individuals to consolidate a student loan that is in DEFAULT.  These companies are clearly violation FCRA. Experian is allowing the Creditors to report invalid information in addition to reporting and coding certain incorrect information on the credit report in order to recieve a profit. I 've asked several humans/managers/supervisor to look into this And not to let a computer decide, instead the only thing they do is dispute and let a computer decide. It 's a disappointment because one line of the Experian Mission Statement says " transforming our relationship with consumers and delivering growth consistently ''. Honestly, they 're not doing any of that for me and shows the company is not following their own mission statement. I hope THESE issues can get resolved quickly so I can have a change of heart.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief