BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-11-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
The unverified items indicated below continue to report on my credit report despite several written requests, in violation of federal law.I sent multiple letters to the 3 credit bureaus, but I never received a response. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these items to be deleted ( A ). I will take legal action against you if you do not validate these items. Please follow the law so that this situation can be settled quickly. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-06
Company: Experian Information Solutions Inc.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
XXXX XXXX  claims that I applied to these credit cards without proving to me that in fact it was me who completed those applications, I filled an identity theft report and the inquiries are included on it. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. 

They are also telling me that a third party is disputing these, when in fact it is me that is disputing the inquiries. 

I have included the letter that XXXX XXXX  sent me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-06-06
Company: Nelnet, Inc.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My student loan was recently transferred in XXXX. The new loan company has reported the information more than one time as more than one account when in actuality it is only supposed to be one account. It only has one account number on all 4 accounts being reported. I had disputed this with XXXX and XXXX and both came back as verified accurate. When I called the loan company they told me that it will go back to what it was before eventually, not even given a date and said there was nothing else they can do and I also have the option to consolidate it to join them together. I shouldn't need to consolidate a loan that is only one account to begin with. Both bureaus and company refuse to delete off my report

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-10
Company: PORTFOLIO RECOVERY ASSOCIATES INC
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I am being charged by portfolio recovery and XXXX XXXX for a debt I did not own. I did not sign or authorize any of these accounts. I have been disputing these charges for the last 60 days with letters to the XXXX bureaus and the creditor themselves. I was in federal prison from XXXX. This is fraud and someone uses my identity. This is not my debt. Please remove this from my file.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I previously sent a dispute letter addressed to you requesting that you update, and correct the disputed erroneous account that is reporting inaccurate information on my Credit file. I have read that you are required to report accurate information and investigate and correct any accounts reporting erroneously. I am submitting this CFPB complaint to follow up on the previous CFPB complaint I submitted complaining and requesting the same disputes. Also, according to the FCRA, 15USC 1681i, the Credit Reporting Agencies are required to finish their investigation within 30 days and send me copies of the results of the investigation. However, you have failed to send me copies of the documents they are required to send me and claimed that the accounts are verified. I am requesting the Credit Bureaus to please correct the listed account from my Credit report : XXXX XXXX XXXX XXXX : {$300.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-10
Company: DISCOVER BANK
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
This in regards to a deposit that was made for XXXX. This has been since XXXX but haas gone back and forth between XXXX who is discovers processor and XXXX XXXX  who is the maker of the XXXX XXXX. I have verified as of XX/XX/XXXX that XXXX XXXX has put the XXXX in Discover Banks processing account so it needs to be credit to my account which is closed. So I need to have that money refunded back to me so I dont know how that will work. Maybe my account can be reopened or a cashiers check be mailed out to me. My current address is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX. Here are my notes and contact people for the other banks involved. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Left voicemail with info regarding check image Referance XXXX XX/XX/XXXX XXXX reference number XXXX XXXX  XXXX XXXX XX/XX/XXXX Left XXXX for XXXX on XXXX XX/XX/XXXX XXXX applied payment XXXX on XXXX To your processing account. From XXXX back office.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-06
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
End of XX/XX/2023 and early XX/XX/2023 I had many credit inqueries. Just recently I noticed many credit card denial and approval letters get delivered to my physical address. The letters were specific to credit cards and one home equity loan. Of the 6-8 letters I received ( including ones from Walmart credit card, XXXX XXXX XXXXXXXX XXXX XXXX, and XXXX XXXX XXXX ), all were denied but 2 credit cards. I've contacted XXXX XXXX XXXX and they have instructed me to freeze my credit accounts and notify you all regarding the breach in my identity. I have a long list of actions remaining but hoping your awareness will help contain the issue. Please advise on any actions you require of me. Thank you!

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-06
Company: Jim Bottin Enterprises, Inc
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I sent a certified letter notifying XXXX XXXX ( XXXX location ) of my intent to cancel my membership on XXXX. It was signed as received on XXXX. I did have one month balance owed at the time, which was paid online immediately. 
Since that time, they have not cancelled my membership, and continue to email me and call using an auto dial system every day. They continue to add charges they want money for. 
I have spoken with ABC solutions ( their management company ) on two occasions, the latest on XXXX, and they say they don't have the ability to cancel the membership but that they'll contact the club owner.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-10
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Despite multiple written requests, the erroneous items listed below continue to report on my credit report in violation of federal law. The last letter I sent to the Credit bureaus was dated XXXX XXXX ; but I never received a response from them. These items must be investigated and deleted in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). If you do not validate these items, I will take legal action against you. Please follow the law so that this matter can be resolved as soon as possible. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-23
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Im submitting a complaint to you again today to inform you I was the victim of identity theft. the accounts I am disputing today for the erroneous accounts in my report and I need them removed immediately, Please find the ATTACHED documents to assist in the blocking of the erroneous information which is being posted to my report. Here is the list of accounts which do not belong to me or were opened without my permission. US DEPT OF EDXXXX XXXX .... Balance : {$92000.00} US DEPT OF EDXXXX XXXX .... Balance : {$880.00} XXXX & XXXX XXXX XXXX XXXX {$520.00} XXXX XXXX XXXX XXXXXXXX XXXX XXXX {$360.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-03-08
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
On XX/XX/XXXX I lost my wallet while walking home from a store near my home. I discovered the loss that evening when Chase texted or emailed me about suspicious charges. I called Chase explained the theft and advised that my last purchase with the case was at approx XXXX that day at a merchant the name of which I provided. I advised that I had not had the card or used it, since then. Chase undertook to withdraw the suspect charges pending an investigation. On XX/XX/XXXX I received a letter from Chase dated XX/XX/XXXX advising that I was responsible for four of the fraudulent charges totaling {$890.00}. It indicated that I had " received benefit from '' three of the transactions, and had " notified them '' that a fourth charge " is valid ''. 
I contacted chase on XX/XX/XXXX by phone and spoke first with XXXX and then with a XXXX XXXX. XXXX indicated that three of the charges were in person and this was the basis on which they were adjudicated to be valid. She indicated that I had failed to report one of the charges- {$390.00} - as fraudulent. XXXX indicated that Chase would reopen the investigation. I asked for confirmation in writing as prior verbal discussions had evidently been misunderstood and the only written document I have from Chase indicates the charges are valid. Both XXXX and XXXX declined to provide confirmation in writing.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-10
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
I was notified multiple times about the debt, I just got in good with my job to where I can make said payments and the account was closed, this was my first credit lines opened and I am just trying to pay off the whole thing within the next two months

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-06
Company: The Moore Law Group
State: CO
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
This is the second time Im gon na do a complaint on The Moore Law Group. I did not have any communication with them beforehand. According the XXXX XXXX XXXX Im supposed to be notified before them taking me to court. Regardless of whatever, they broke the law and its unlawful for them to continue pursuing me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-06
Company: CITIBANK, N.A.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
XXXXcbna inquiry unauthorized

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-31
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
1.Hi, I can't believe you guys are taking advantage of me. I AM VERY UPSET the credit bureaus have not responded back to me about my investigation. I sent a letter, it's more than XXXX. I need these accounts deleted or updated. These are the items I demanding to be deleted immediately Listed below are the Accounts that are being challenged XXXX - XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-07-23
Company: CITIBANK, N.A.
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
I am writing to file a formal complaint against Citibank Online for misleading and false practices in their credit limit increase evaluation process. On the week of XX/XX/2023, I applied for a credit limit increase through Citibank Online, and I was disheartened to receive a denial letter citing reasons that directly contradict the representations made during the application process. 
As evidence, I have attached a screenshot of the online application where Citibank stated, " We will not obtain a credit bureau report to evaluate your request and you will receive a decision instantly. '' Furthermore, I have also enclosed the denial letter, which clearly contradicts this statement by mentioning two crucial points : 1. The denial letter asserts that my credit report contains a late or missed payment with another creditor as the reason for rejecting my credit limit increase request. 
2. The same letter admits that the decision was based, at least in part, on information provided by XXXX, a consumer reporting agency. 
These contradictory statements demonstrate that the online application process was deceptive, misleading, and falsely advertised. By assuring applicants that no credit bureau report would be obtained and decisions would be instant, Citibank created a false impression of the credit evaluation process, leading applicants to believe that their credit history would not be a determining factor. 
The actions of Citibank Online are in direct violation of the following laws : 1. 15 U.S.C. 1691 ( d ) of the Equal Credit Opportunity Act ( ECOA ) : This statute explicitly prohibits creditors from making false statements or providing misleading information to applicants concerning the reasons for denying credit. Citibank 's contradictory statements during the credit limit increase application and denial process clearly breach this law. 
2. 15 U.S.C. 1661 - Prohibited Practices : Section 1661 outlines prohibited advertising practices, including misrepresenting credit terms, using false or misleading statements, and failing to disclose essential information. Citibank 's deceptive advertising, promising an instant decision without obtaining a credit report while subsequently relying on credit report information for the denial, is a clear violation of this law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Reporting act Bank of American acct # ending XXXX, XXXX acct # XXXX, and XXXX  XXXX acct # XXXX has violated my rights. 

15 USC 1681 Section 602 states I have the right to privacy.

15 USC 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1666B : A Creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. 

This creditor has reported to XXXX XXXX and XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-07-26
Company: FISERV INC.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
Middle class tax refund sent out debit card to us in XXXX for {$1000.00} which we did not receive. Apparently, the cards were stolen, and the fraudsters were able to activate the cards and take out the cash in 2 separate transactions from a XXXX XXXX XXXX in XXXX XXXX back in XXXX. We found out in XXXX that we were supposedly to receive the cards when we were issued a 1099 tax statement. After numerous calls to the state, we were put in touch with Money Network ( card issuer ). We filed a complaint which was denied and then we appealed. Money Network indicated that the initial request for the $ was turned down because the cards had been activated with personal identification information. We are still awaiting the final decision on the appeal with Money Network but it is long overdue, we have passed the 90 working days on the appeal to get an answer. We constantly call and get the " no determination at this time '' as our answer from Money Network. We are in the XXXX month of this process without any resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-06
Company: Affirm Holdings, Inc
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have spoke with several representatives from affirm and its third party credit collection company names XXXX XXXX XXXXAffirm and XXXX according to the supervisor at XXXX have an internal battle and affirm will not update customer accounts because they want the money transferred from XXXX which they can not being it was sold off from affirm to XXXX. So for months my credit report is reporting false information

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-06
Company: M&T BANK CORPORATION
State: AL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
In reference to complaint XXXX In my previous complaint I explained My name is XXXX XXXX I have a mortgage with M & T Bank XXXX I recently had problems with the property tax where the house was built on 3, 25ft lots and the 3rd lot wasn't properly merged by the city with lots 1 & 2. Lot 3 was sold for tax proceeds without my knowledge. M & T provided a lawyer since they also had interest in maintaining the property, to assist with resolving the problem. The tax bill was XXXX ( including interest and additional fees ). I recently found out I am being charged XXXX for and attorney 's fee and my mortgage has changed from {$400.00} monthly to {$1700.00}. M & T is also charging me {>= $1,000,000} in addition to the above amounts as a recoverable corporate advance. I have talked to them asking them to provide a fair bill but this is excessive and well beyond the amount of the taxes or attorneys fees. Please help me. I am a XXXX XXXX XXXX widow on a fixed income and I think they are trying to take my home with excessive fees beyond my income. I have not missed a mortgage payment, I have always paid my taxes until I became exempt I can not loose my home. 

They still havent detailed why I am being charged XXXX that is separate from the legal fees. They lowered my payments to XXXX but thats still XXXX more than what I was paying and again Im on a fixed income and XXXX XXXX XXXX. Please help. They are trying to take my home my making it unaffordable.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-06-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
This debt with XXXX XXXX XXXX. Has been charged off for years and Ive disputed this debt several times in the past 5 years and it always comes back as verified. How is it verified as valid debt when its been charged off for nearly 5 years? XXXX XXXX XXXX has sent a letter stating that they are no longer attempting to collect on this debt. Why is it still being reported on my credit profile and being verified by the credit bureaus as valid debt of the creditor is no longer attempting to collect on it and Ive asked the creditor to provide a 1099c as this is now considered personal income to me with their charge off? This is being reported inaccurately and must be removed immediately as it is negatively impacting my ability to obtain credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief