Consumer complaint received 2020-05-15
Company: Mercedes Benz Financial Services
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Problem with personal statement of dispute

Complaint:
On XX/XX/XXXX I purchased a XXXX XXXX  XXXX at Mercedes-Benz XXXX XXXX. My previous vehicle was totaled out I drove over 300 miles to get there. First lets start off by saying it took me 3 months to get a Florida tag! I was promised my first payment to be made because it was new and that was an complimentary service. That didnt happened I reached out to the salesman XXXX to remind him beforehand and he said it would be handled ... however it did not happen! I received an invoice from Mercedes-Benz Financial Services saying that I was late on my first payment! So I called right away and they told me to go ahead and make the two payments and they would later reimburse me.. so I did that. Also the salesman promised me 2 referrals and that didnt happen because my sister and dad bought a vehicle right after me.. however it didnt take place right away I had to make numerous phone calls and I finally talked to XXXX the manager and he said he was going to take care of it he did 3 months later! So now 6 months has gone by and I noticed my paint starting to fade away on my front bumper.. keep in mind my car is white and Its a lot of upkeep due to rain, pollen, and etc.. so it has to be washed more often.. I contacted the dealership and I spoke to XXXX and he asked me to send him a picture and I did I also sent him a picture of the right back side door that had a ding in it and I told that XXXX told me to bring it in and they would fix it.. however due to the fact that I had just been in accident and having to go back and forth to the XXXX  3 times a week and on top of that XXXX XXXX  and XXXX XXXX XXXX XXXX and not to forget I have an XXXX year old child! So I mentioned it to XXXX and said XXXX is not here anymore, and as far as the bumper goes its been 6 months and he will have to get back with me on that ... so I waited 24 hrs no call. I went to XXXX XXXX  XXXX XXXX XXXX and spoke with an professional to get theyre opinion and the gentleman told me that there is no way that this bumper is the original bumper to this vehicle and it shouldnt be fading away that fast being that car is only 1 year old he said a paint Job normally last 10 to 12 years ... I then stopped by the Mercedes-Benz of   XXXX and the gentleman gave me the 1800 number to file a complaint! So I contacted XXXX again and I told him I read the car fax and it stated damage to right front and left rear and he said it was a loaner vehicle that they used at the dealership, he then said you initial the car fax I told him that I spent 10 hours there they showed me 2 cars I test drove both one car had less miles and met the criteria for my loan.. when we returned to the dealership they sent the car right to the car wash and never mentioned it had been in an accident.. it was listed in the back of the XXXX XXXX and no one went through my XXXX XXXX page by page due to the fact they were trying to get the loan and authorization for my account because I had fraud alert on it due to the security breach..so I spent a great deal of time on the phone with them trying to get the clearance! It wasnt until that night I got my vehicle and I was on way back to Florida. I put {$5000.00} down on this car and I feel like they got over on me I feel frauded. XXXX told me he has to speak to XXXX XXXX and he would get back with me.. I talked to XXXX today XX/XX/XXXX she is an customer service supervisor she told me to give her a couple of days to investigate it ... I just want my money back at this point and return the vehicle and take my business elsewhere!

Company response to consumer: Closed with explanation