Consumer complaint received 2021-07-20
Company: WELLS FARGO & COMPANY
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Subject : Claims : XXXX Please help. I applied for an apartment and this apartment turned out to be fraudulent I filed a claim with Wells Fargo and I submitted the screenshot they requested and they still three months later close the case and continue to have my account negative over {$1000.00} and have a continued to accumulate {$35.00} overdraft fees for months I have contacted Wells Fargo and asked for this money to be returned and they say that the case is closed and I have to re-open a new case I reopen a new case three months later and submit the screenshot they request it again and I just contacted Wells Fargo today which is XX/XX/XXXX and the representative told me that this case has no information linked to it I am tired of Wells Fargo treating me like this I would like my money back I open my account in Minnesota I live in Minnesota I bank in Minnesota I have struggled for months and months and I have lost my job to Covid and Wells Fargo a big of a corporation as it is comes down to damage and hurt consumers that are already vulnerable in this current time please help me get my money back I need to ask what legal advice I can take to get my money back. Wells Fargo has lied in its communication records with me. For this claim XXXX, I first sent documents requested by Wells Fargo on XX/XX/XXXX, at XXXX CST to XXXX. Later, XX/XX/XXXX, Wells Fargo took my account negative for the claim amount of {$1000.00} and denied my claim. They stated the claim was denied due to me not submitting documents requested. Wells Fargo then told me No! you need to send to XXXX, so I did. I sent the document again to XXXX on XX/XX/XXXX, at XXXX CST. I called and the rep at that time admitted, We did receive your document, though we can not view its contents. I said huh. He told me he would get this fixed and the call was ended. Then I was told 1 week later, because io called to check the status, and I was told it was closed.? They then told me send the document again and we will get this cleared up. So, I sent the document again this time she corrected me saying oh no you need to send to XXXX. So, I did on XX/XX/XXXX, at XXXX CST, then again XX/XX/XXXX, at XXXX CST. 

In addition to all these lies the bank has retaliated against me for complaining to Minnesota Attorney General. Since I first complained to MN Attorney General. 

I opened my first account with Wells Fargo in XXXX when I was XXXX years old. I now have 3 checking accounts, 1 savings account, 2 credit cards, and 1 Charge Card for Jewelry store. 

In my time I am sure I have paid attention to my accounts. After I made my complaint to MN Attorney general initially, Wells Fargo came and charged my savings account ending in XXXX, a service fee of {$5.00} on XX/XX/XXXX, that I do not recall paying anytime in the past years. 

Then Wells Fargo for my wise credit card ending in XXXX decided to automatically charge my checking account ending in XXXX on XX/XX/XXXX and charged me a NSF RETURN ITEM FEE OF {$35.00} FOR TRANSACTION RECEIVED XX/XX/XXXX OF {$800.00} FOR auto pay TO MY XXXX XXXX CARD. 

Yes, my credit card limit is {$1000.00}. Wells Fargo auto charged my account for the entire balance of my credit wise card. Then Wells Fargo came back on my pay day and retry charged my account on XX/XX/XXXX for {$800.00} and took the whole balance and left me negative on my checking account. 

Then Wells Fargo on XX/XX/XXXX charged that same wise credit card a returned check fee of {$25.00} on XX/XX/XXXX. 

I have endured financial downfall because I called Wells Fargo out on their behavior and consumer violations and reported to you guys the attorney general. 

I do not know what say, I do not think my money will be returned. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MN XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation