Consumer complaint received 2017-11-24
Company: Byrider Franchising, LLC
State: IN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
Finally had enough : I used this company ( who claims to be a dealer ) to obtain a vehicle and was subjected to a mostly one sided agreement based over a 5 minute presentation by a " Sales Person ''. However, at the initial phone call I was told ; " We do n't care about your credit, we care about affordability ''. WE CAN GET YOU IN A VEHICLE. 

The Hook is baited : Well, the story was different when I was in the chair in front of the rep. They do base loans on credit scores and the consumer does not get to choose a vehicle. Vehicles are high mileage and VERY USED. For a vehicle barely worth XXXX XXXX bucks, a " Customer '' will end up paying a loan of XXXX based on desperation for a vehicle. XXXX XXXX actively seeks customers out. This meets the very definition of predatory lending as the contractual agreements are one sided, beneficial to the company, and restraining to the consumer. 

The XXXX rush : Part of the CLOSING AGREEMENTS is " allowance '' of a GPS Tracking Device. Consumer signs an agreement, but, I would like to know what information is collected, where it is stored, and if the device is running always.This would constitute a loss of personal privacy placed aside for the necessity to track the vehicle if payments were not made. At the moment of this complaint I can not tell the CFPB if my vehicle is being actively tracked while it is parked. 

The 22 point inspection : At the time of initial sales hook presentation I was told that my vehicle would have a 22 point inspection. However, on the very day XXXX took the vehicle, I discovered the passenger headlight did not function AT ALL and it was too late to return it. I had to avoid working since I could have been stopped and issued a ticket. So, if a company tells me they check the vehicle for safety should n't that include the headlights? I have trouble with any inspection that missed something as basic as lighting. 

Invading my personal space : Next issue is " Courtesy Reminders '', EMAIL, and Text Messages : Today the payment is due. This company wastes no time calling me at XXXX XXXX. I return the call as I am confused. Why is this company calling me at XXXX XXXX for a payment that is due today. Are we at the close of business? Is my account delinquent? or, is this company badgering me to make my payment. Just for the CFPB government record, I have made a verbal demand to have NO CONTACT WITH THIS COMPANY UNLESS I INITIATE IT. No email, no texts, no calls. I want NOTHING TO DO WITH THIS COMPANY OUTSIDE OF COMPLETING THE PAYMENTS AND MOVING ON. Now this demand is written. Cease and desist. 

Rest assured, I will be diligent with FEDERAL COMPLAINTS, Federal Trade Commission Complaints, BBB Complaints, and Attorney General Complaints for any violations of my privacy, right to thrive, and any issues with harassment. I see this company as a predatory lender and I will watch closely.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation