Consumer complaint received 2015-06-12
Company: PNC Bank N.A.
State: PA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I went to pnc bank in XXXX XXXX To make the deposit and the gentleman who worked at the bank wanted to do me a new card with my married name on it I explain to him that I would not have my ID changed with my married name on it and I did n't want to have a card that had my married name on it and my drivers license I have my maiden name on it. He explained to me that I could continue to use the card that I had until I was ready to activate the card that had my married name on it and there would be no issues so I agreed and told him he could go to the card. Well yesterday XXXX XXXX 2015 I went to go use my card and it was declined then I try to use it at an ATM instead of a merchant place in the ATM told me to call PNC. When I called PNC they explained to me that I was using the wrong card I did not understand that they were talking about. I gave the lady on my card number with the expiration date she told me that that was the wrong expiration date on the card the number was correct. I asked her if I could speak with the supervisor because I was n't understanding what was wrong. I talked to the supervisor who explained to me that when the new card is ordered to you you have 15 days to activate your card with the old card deactivated I explained to her the situation that I explained to the gentleman at the branch I asked them if they could reactivate my card because I did not have my card that was the new one on me explain to them that I have no money on me and I was at work all day and I needed to at least get lunch if there is a way for them to activate the card so I could please get something to eat because I have a medical condition that I need to take medicine with and I needed to have food so I can take the medicine they explained to me that the card is deactivated it can not be reactivated so I explain to them that I did n't know the rule of the 15 days the gentleman at the branch never told me back and I do n't think it 's appropriate to deactivate someone 's car without their knowledge. She apologize for this situation with my work not having any money or access to any money thing to them that I was at work and I could n't leave work and they said you have to go to the branch if you need money and I did n't understand why they could not reactivate my card if they deactivated it how come I ca n't reactivate it. I explain to them I needed to have access to my money back you can not deny me access to my money and that is exactly what they did. Else explain to the gentleman here I spoke with his first name is XXXX 's last name is XXXX who was not understanding to the fact that I did not have any money and I had medical issue and unwilling to fix the mistake that he and see me persistently told me that I needed to go to the branch I explained to him that I was at work and there was no branch close enough to me that I could go to and come directly back to work and when I got off at XXXX less of the branches close. So I asked if it would be an issue if I would consider friends because my drivers license name and my married name for XXXX different names would that be an issue he said it should n't be. Then I asked if I could get a card from the branch he told me no and that was a lie because some branches can give cards and XXXX did @ XXXX. So because I had to take my medicine without food because pnc denied me access to my money I was rather ill for the remainder of the day as well as today. So all in all the lack of correct information given to me by severely employee 's of PNC not only caused me not to have access to my money but also caused me unpleasant illness. Other than being sick I did n't think anything could deny you access to your money and that 's my biggest issue with PNC at the moment but they denied me access to my money I deactivated my car without my knowledge in the act as if it 's okay to do such things.

Company response to consumer: Closed with explanation