Consumer complaint received 2016-01-27
Company: CIT BANK, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
On XXXX XXXX, 2016, I was checking my checking account and noticed that there was were XXXX charges on my account debit card that were not made by me to XXXX establishments in XXXX XXXX, Ca. I have NEVER in my life been to XXXX XXXX, Ca. so because it was XXXX, and ALL banks were closed I could n't get in touch with my bank to dispute these obvious erroneous fraudulent charges. So on the morning of XXXX XXXX, 2016, I called my bank to notify them of the above mentioned, as they also concurred that this was noticed as suspicious activity on my debit card by them. So they would terminate my existing debit card, and re issue a new XXXX to me. I was fine with that and that it would be 7 to 10 days until receipt of a new XXXX. On XXXX XXXX, 2016 I go to the XXXX XXXX branch where I do almost ALL of my banking at, and ask the teller XXXX to check to see where/why I have n't received my debit card yet because I need it to exist daily, and that it has been more than 10 days, and I should have received it by now. He sends me to XXXX XXXX, relationship consultant, who I give my debit card to so he can run it to see where/why I have n't received it. He commences to telling me about a new interest paying account that the bank is promoting, and attempts to sell me on opening up a new account with him. I tell him I 'm not interested, and he looks at me as I some XXXX. He then commences to ask me for my ID when he sitting there with my debit card in front of him, and he knows that I a regular customer at the branch, and that I was sent to him from the teller XXXX to follow up on my situation. So with his funky XXXX racist attitude, and horrible lack of the service that I need this a XXXX calls the back office, and commences to start dialog with them like 'm some XXXX imposter. Fully well knowing that I am not, he was XXXX off because I did n't want to hear anything about opening up a new account with him. So I terminate the conversation, and ANY further dialog with him, request that he give me my debit card back, and leave the branch. Still with my debit card issue unresolved. So on Friday XXXX XXXX, 2016 I finally receive my debit card in the mail, I attempt to activate it. and am told by the automated response that my card CAN NOT be activated. I call the Client Care Center on XXXX XXXX, 2016 to attempt to activate my card again, and am told by the representative that the card CAN NOT be activated, and that XXXX XXXX authorized that it NOT be activated. XXXX XXXX, 2016, I call XXXX XXXX at the XXXX XXXX XXXX, and am told by her in, and with a very disrespectful racist tone that my card would NOT be activated, and that One West was closing my account because I was on checksystems. Fully not knowing why I was on XXXX, I call them, and am told that I had a previous account with another institution, and had a outstanding NSF balance of {$280.00}, which again I was unaware of, nor had I ever been notified by the other institution. So being the forthright person that I am, I contact One West XXXX XXXX Branch, and am told by the branch manager that XXXX that all I needed to do was clear up the outstanding NSF with the prior institution, provide proof of payment, and that my account status would be fine ... I 'm still getting the XXXX racist treatment from everyone at One West, nothing has been resolved to my satisfaction, and I wll be cashing out anything that I have with One West 's name on it. The only exception in ANY service that I have received has been from private client rep XXXX XXXX, who has bent over backwards to assist me with this matter ( probably because she 's XXXX, and knows how One West internally discriminates, and operates ). If you recall, One West Bank was at the forefront of discriminatory conduct in real estat

Company response to consumer: Closed with explanation