Consumer complaint received 2021-11-15
Company: Square Inc
State: KS
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
Completely disgusted with Square. 

Last XXXX XX/XX/2021 to be exact, I opened a Square account to assist me and my XXXX XXXX XXXX in accepting payments via credit and debit card. However, upon opening Square almost immediately suspended my account and without any explanation. Then, another couple days later they returned my account to good standing. All was well ... .I thought .... 

Then, yet again... I receive another email from Square another couple days later stating they had to close my account. Again, no explanation. 

During the times it was open and involving the very first transaction deposit into the account of {$100.00}, I had problems with charges to my account by XXXX XXXX. Basically here is the problem. 
I was charged a total of 5 times by XXXX XXXX for 3 total ordered meals. Then, I had to file a complaint on the quality of 2 of the orders therefore ... .requesting 2 of the valid orders to be refunded as well as the 3 invalid orders to be refunded. 

The charges are : XXXX XXXX - {$16.00} {$11.00} {$27.00} Cancelled immediatlely after pressing order submit {$13.00} Received order - melted! Melted ice cream had to be thrown away. 
{$18.00} Cancelled this order as well ... .immediately Problem was I was making XXXX XXXX orders, and I am very aware of how it works and their cancellstion policy. Their policy is as long as you cancel your order before the restaurant accepts the order ( begins preparinig it ), then you may cancel and if there was a hold on your card it will be returned to the card no fees or charges assessed. 

Well, I IMMEDIATELY cancelled both of the orders that I placed in error. There is absolutey no possible way they could have begun preparing the food even before I cancelled them. However, XXXX XXXX because of them having messed up several o my orders prior to this ... .they were unable to return the charges to my card and advised me I would need to contact my bank to get refunded. 

Which ... .I did. And I did again. And I did again. And once again ... ... .in the last months since this happened I have contacted Square between 7-10 times. I have received ZERO response. ZERO refund. ZERO correspondence. I have emailed Square multiple times, because as I stated earlier Square closed my account so I am unable to contact Square by phone. The only option to contact them if you are not a member is by email. 

I have also submitted dispute forms with all of the info related to the charges by XXXX XXXX multiple times as well. In XXXX I filed. 
XXXX I filed again. 
XXXX again. 
XXXX again. 

Again ... ... ZERO response, ZERO correspondence, ZERO refunded. 

I would like these unauthorized charges returned to me. 

The charges to be returned are {$13.00} Melted ice cream {$27.00} Order placed but immedaitely cancelled... ..DID NOT receive this order. 
{$18.00} Order placed and immediately cancelled ... ..DID NOT receive this order.

Total to be returned : {$58.00} Also I would like to file a complaint on Sqaure for ignoring me, and my valid customer requests for assistance. As well as them not offering ANY other way of contacting customer service once I was no longer a member. There are still charges and account questions to be addressed AFTER the closure ... and therefore they need to make their customer service more easily availble. I have asked multiple times in email to be contacted and again I never have been not one time. I will be sending screen shots of my proof. Proof of me emailing. Proof of me submitting dispute/chargeback requests. Proof of amounts taken from my account. Proof of me asking for contact. Nothing and it has now been 7 going on 8 months. 

SQUARE is horrible for providing any kind of customer service ....

Company response to consumer: Closed with explanation