Consumer complaint received 2016-08-31
Company: Ditech Financial LLC
State: NC
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX 2016, I reached out to my mortgage lender and asked if there was any assisting program that was available to me to help me keep my home since I was falling behind in payments and the payments where becoming overwhelming to me since I have so many other student loans and debts that I was also obligated to pay. The lender stated there was really no other help than possibly offering them a settlement to purchase home. As time went by I had to come up with money that I did not have and was loaned the money by a friend. First, I offered {$5200.00} what I thought was a good offer based on the information provided to me by XXXX XXXX, NC Property Tax assessed value of the mobile home. I faxed on XXXX XXXX, 2016 to my account rep. XXXX what was required a summary that the amount I offered was available in my account. After a couple of weeks the offer was declined. Next, I spoke to another representative with Di-Tech that gave me the answer of the settlement being declined. This representative stated that I needed to come up with 50 % of the balance owed which is {$10000.00} which my current representative XXXX never made me aware that I needed to start off with that amount. I have went back to the person that loaned me the money before to see if they could loan me another {$5200.00} and they did. On XXXX XXXX, 2016 I faxed an account summary that showed I have the {$10000.00} available in my account. Now, Di-Tech has required that they send someone out to take photos of the home as they did prior for the first offer, but no one ever showed and one Di-Tech a manager said we could try to submit the settlement with out the pictures. Well, that did not work and now they are requiring the pictures for sure this time. They get a technician from XXXX XXXX to come out on XXXX XXXX, 2016 to take the pictures and the technician stated it would only take 1 day for the pictures to be uploaded. The week of XXXX XXXX I called my rep XXXX everyday and they did not get the pictures. My rep XXXX stated her supervisor said it will more than likely be Monday XXXX XXXX. On XXXX XXXX, 2016 I called my representative XXXX and she stated they received the pictures of my home but I 'm missing XXXX thing the new bank summary with the {$10000.00} showing in my account. I have a fax memory transmission report ***Successful Tx Notice** from XXXX XXXX, 2016 that confirmed the fax went to its destination. Now, my representative XXXX says its going to take a few more days to get the fax because it does not come directly to them but to a different customer service building all together. I feel like I have been misinformed purposely to stall and prolong the settlement process and do n't think it is fair for the home owner to be dragged for months trying to conclude on this settlement process. I also am a victim of predatory lending from this same account that was at first owned by XXXX XXXX because I never saw the amortization schedule before signing the agreement and was not aware that an interest rate of 18.5 % was so high at the age of XXXX. I was not mailed the amortization schedule until a few years after I had lived in trailer. I have lived in this trailer for 15 years trying to maintain it and it has become overwhelming with all the repairs and maintenance to keep it up. I have paid over {$60000.00} in interest alone and did not know that I will only be paying on the principal after I have stayed in the home for 10 years. Please help! Please help! I feel like I have been just given the run around in this whole process. The XXXX lenders would not even modify the loan XXXX XXXX, Green Tree Servicing, neither Di-Tech.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation