Consumer complaint received 2017-08-15
Company: Simon's Agency, Inc.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This is my 2nd complaint against the collection agency as well and I will be submitting a complaint against the original credior this evening. I will also be making complaints with attorney general and BBB. For the original creditor themself, I will be submitting my press release to XXXX publications as well as XXXX and XXXX. I am attaching the letter I sent to XXXX XXXX on XX/XX/XXXX where I specifically asked to " please send a breakdwon or itemized invoice for costs & expenses which should clearly identify costs and expenses provided along with costs and expenses incurred. '' I received a 1-line " itemized '' statement which says " court testimony and prep '' for {$540.00}. This is NOT at all, in any form what I requested which means that XXXX also does not have this information, which means that they can not legally state this has been verified. Therefore, they are illegally reporting an account as " verified '' when it was not. This would not hold up in any court of law. I ca n't understand how no one 's fixed this issue and the blatant disregard for federal law. It seems that the Consumer Financial Protection Bureau does n't really even " protect '' consumers either because you 're just accepting what the credit bureaus and creditors are saying. If you look back at my complaints you will clearly see that XXXX XXXX responded and said they sent me the requested information. If it was sent to me, I would n't be requesting it, and if it was sent to me, they would n't have an issue furnishing it, would they? Collection agencies do NOT obtain the original contracts or any documentation except for in situations of lawsuits during the discovery process, so I know for a fact that they never had anything to send to me in the first place. In regard to XXXX, how are they verifying this account as accurate or " verified '' when the collection agency has not produced anything? Congress states in XXXX XXXX XXXX XX/XX/XXXX that they need to have the physical documentation to ascertain that this account # 1 belongs to me ; # 2 is verfied as accurately reported ; # 3 meets the requirements of the FCRA. NO ONE AT ANY TIME FURNISHED THE INFORMATION THAT VERIFIES THIS ACCOUNT and for that reason alone, it does NOT meet the requirements of the FCRA. HOW was this account verified? What documetnation was provided to XXXX to make the determination that it 's reporting accurately? I requested numerous times the breakdown of the bill including receipts and at no time, like I already stated, was this provided to me. I want to know EXACTLY how this balance was achieved. The original creditor was paid the required expert witness fee already and then I received a bill without receipts. I requested an itemized statement showing the allowable expenses ( once again, with receipts ).
I am tired of hearing from all parties involved that the itemized statement was furnished with receipts. The proof is in the attachments that this did not ever occur and therefore, I do not legally owe this debt. ********See the proof attached which clearly shows that this debt was never verified and for that reason, it was never paid. It is illegal to charge for services that were not rendered and those that I did not agree to pay or owe.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation