Consumer complaint received 2022-06-07
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On Monday XX/XX/XXXX, I went into the XXXX XXXX XXXX branch XXXX XXXX XXXX to open a checking and savings account and take advantage of their offer that I saw in the XXXX advertising mailer. I have a copy of it-it is attached below. XXXX XXXX helped me and was very nice. 
The offer said that if you open a new checking account with Direct Deposit for your payroll you can qualify for {$300.00} if the balance reaches {$1000.00} within 60 days. Also, they were offering an additional {$400.00} if you opened a savings account with deposits reaching {$15000.00} within 45 days and maintained for 90 days. 
Both sets of criteria were met by me within the time limit. I did not receive the bonuses. 
I went into the branch again on XX/XX/XXXX and spoke with XXXX XXXX XXXX. He asked to see the voucher. He looked at it, then looked at my accounts and verified I had successfully fulfilled the requirements for the bonuses. He said Oh this happened before.. its an easy quick fixthe other guy XXXX XXXX , didnt register your new accounts with the promotional code correctly so it got skippedwe just need to notify a supervisor and you will have it in a few days. On that day I left happy it was handled. Minutes after leaving the branch, I even received a call on my cell phone from a number I did not recognize and it was XXXX XXXXVP-Financial Manager apologizing profusely and thanking me for my patience and it will get handled quickly-he will make sure. He lied. Because he did not make sure. 
Fast forward 2 weekson XX/XX/XXXX I stopped in again to see what the holdup was. This time I sat down with a very rude and dismissive XXXX XXXX. He wanted to argue with me, rush me out-NOT provide solutions. He finally did speak with the most recent guy XXXX XXXX XXXX and asked him what was going on. Then he came back in to where I was sitting and he said an email was sent to a nameless Regional Mgr. and she needs to approve it because of the high amount. I said OK thats fine, but where was MY email and communication? I then got excited and said that they took my {$15000.00} very quickly-THAT needed no approval, but now that you owe ME-it needs approval?! I asked for him to type something up saying what happened on what day and he did-I have a copy.- it is attached below. 
It has now been ANOTHER 6 weeks and no movement on their part has taken place. No communication and no deposits into my accounts. 
I felt I had no other recourse than to alert your office that this seems to be a bait and switch operation by an institution that is backed by the FDIC. We entered into a contract and I have upheld my end of it. But they have not. They accepted my {$15000.00} plus and have used that money to make money for themselves, but they refuse to pay me what they owe me for fulfilling my end. 
I just wanted the {$700.00} that was owed to me. Now-it just doesn't seem like enough. 
Please let me know what my next step is to resolve this. I may be reached by email : XXXX. 

Respectfully Submitted, XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief