Consumer complaint received 2022-07-21
Company: SELECT PORTFOLIO SERVICING, INC.
State: GA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
THE NEW COMPLAINT IS FOR SPS XXXX XXXX  XXXX DEPARTMENT AND NOT THE OMBUDSMAN AN ADVOCATE FOR CUSTOMERS AS WE ARE NO LONGER CUSTOMERS OF SPS BUT REQUESTING DOCUMENTS TO OUR POLICIES AND ANY AND ALL FORCED PLACED INSURANCE THAT WE ARE ENTITLED TO HAVE WITHIN OUR FILES AS TO THE CLAIMS THAT WERE FILED BY SPS AND NOT PAID TO OUR POLICY. 

TO COMPLY WITH WHAT THE COMPLAINTS STATES AND NOT DEVIATE AND USE EXTRA TIME FOR LACK OF ANY MANNER AS THE LETTERS ARE NOT PROOF OF ANY CERTIFICATE OF EITHER FORCED PLACE POLICIES AND HOMEOWNERS INSURANCE FROM XXXX THRU XXXX BUT ONLY A COMPILATION OF LETTER AND NOT A RESPONSE TO INCLUDE THE COMPILATION OF ALL THE FORCED PLACED POLICIES AND CERTIFICATES AS WELL AS THE POLICY HOMEOWNER SIGNED CARRIER DOCUMENTS FROM XXXX THRU XX/XX/XXXX AND WITH ALL THE CARRIERS WE KNOW WE HAD FULL COVERAGE WITH BUT THE INSURANCE DEPARTMENT ADDED ADDITIONAL COVERAGE UNKNOWN AND NOT NOTIFIED WITHIN ANY DOCUMENT THAT YOU HAVE PROVIDED THUS THE REST OF THE LETTERS AS THE CARRIER OF XXXX AS TO THE RESPONSE TO THE DETERMINATION OF THE VACANT PROPERTY AS TO WHAT THEY DID AT THE TIMES AND ALL THE TIMES THAT YOUR SPS DECIDED TO ADD THE FORCED PLACED INSURANCE BASED ON FALSE AND WITH KNOWLEDGE THE HOME WAS FULLY FURNISHED AND NOT VACANT AND THUS THE FRAUD THAT YOU WILL NOW AGAIN BE WITHIN A MANNER OF WITNESS, AS TO THE CONTINUATION OF THE LACK OF DOCUMENTS THAT YOUR DEPARTMENT STILL DID NOT PROVIDE AS TO THE PHOTOS AND THE SIGN IN SHEETS AS TO THE POLICIES AND HAZARD INSURANCE THUS THE WRONG DEPARTMENT AS THE PROPER DEPARTMENT TO RESPOND TO YOUR INQUIRIES WOULD BE THE INSURANCE DEPARTMENT FOR ALL THE INFORMATION AS TO ALL THE POLICIES WITHIN THE RECORDS AND AT THE START AND END OF EACH AND WITH EACH CARRIER AS TO THE HOMEOWNER POLICIES AS WELL AS THE FORCED PLACED CERTIFICATES S THE RECORD MUST BE INCLUDED AND FROM THE POLICIES/ CARRIERS AND ALL AS TO YOUR INSURANCE DEPARTMENT OF SPS ALL THE CERTIFICATES AND ALL THE POLICIES WITHIN THE XXXX AND THROUGH XX/XX/XXXX SO SEND TO THE APPROPRIATE INSURANCE DEPARTMENT FOR ALL REQUESTED INFORMATION AS WE ARE AGAIN ASKING TO PRODUCE AND ALSO THE LETTERS AND RESPONSE FROM THE CARRIERS THAT WERE ADVISED AND FALSELY THAT THE PROPERTY WAS VACANT AND THEN NOT VACANT AND THEN FORCE PLACE INSURANCE ANDN ASK FOR NO CANCELLATION OF THE CURRENT POLICY OF THE HOMEOWNER WHICH IS A MANNER OF FRAUD WITHIN THE INSURANCE DEPARTMENT AND THE CARRIERS AS WELL AS TO THEIR DETERMINATION OF THE VACANT PROPERTY WHICH WAS NEVER VACANT AND THUS THE MANNER OF THE ENTERING IN THE PROPERTY KNOWING THAT IT WAS NOT VACANT AND THE DESTRUCTION OF THE PROPERTY AND ALL WITHIN INCLUDING TWO VEHICLES AND OUR PROPERTY MAKING IT UNLIVABLE AS TO THE LAST FORCED PLACED INSURANCE POLICY WHILE THERE WAS FULL COVERAGE ON THE HOME AS IT WAS NOT VACANT. THUS THE MANNER OF YOUR RESPONSE IS ALSO FALSE AS TO THE LETTER AS THERE WAS NO PROPER RESPONSE TO THE COMPLAINT BUT A COMPILATION OF LETTER WHICH DID NOT PROVIDE THE POLICIES NOR THE CERTIFICATES AS TO THE CARRIERS AND ALL THAT WAS WITHIN THE HOMEOWNER AT THE TIMES YOU PLACED THE HAZARD INSURANCE WHICH INCREASED THE ESCROW AND THUS CAUSE EITHER CANCELLATION OF THE POLICIES OF THE HOMEOWNER OR OTHER MAJOR ISSUES FOR LACK OF PAYMENT AS OF THE CLAIM FILED WITHIN THE LAST YEAR AND THUS THE FRAUD OF YOUR DEPARTMENT FOR THE LACK OF THE SIGN IN SHEETS FOR THE ENTERING OF THE HOME AND THE PROPER RESPONSE TO THIS COMPLAINT AND THUS WE ARE SEEKING YOUR LEGAL DEPARTMENT AND YOU AS WITNESSES TO THE DOCUMENTS THAT YOU HAVE ALSO FILED WITHIN THE CFPB AS TO THE LACK OF PROOF OF ALL THAT HAVE BEEN REQUESTED AND AS OF THIS DATE THE 15 DAYS IS TO BE HONORED AS THE DELAY FOR THE COMPILATION OF LETTERS IS UNACCEPTABLE TO US.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation