Consumer complaint received 2022-11-30
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Barclaycard established a case # XXXX {$1600.00} XXXX XXXX ( scammer company ) Billed on XXXX billed to my card and I disputed it since the work was not done. 
Lots of documentation was faxed multiple times and confirmed that Barclaycard received it. Barclaycard hung up on me many times, and lied about attempting to contact me.

Barclaycard sent a letter stating that they tried to call me ( which was a documented lie based on digital phone records of all incoming calls ). Barclaycard stated they were closing the dispute.

I immediately sent them more faxes with detailed information and proof, plus requested that they send this to arbitration if they were going to refuse to read anything.

Barclaycard refused to send it to arbitration, and continued to lie to me on every conversation we had.

Barclaycard stated they would reopen the dispute, but also lied about that. They requested I send them the request to reopen the dispute, which I faxed to them at their requested fax number and they again did nothing.

Below is just some of the documentation with employees and supervisors that lied and violated the law. 
XX/XX/XXXX BarclayCard Phone # XXXX Acct ending in XXXX Talked with XXXX ID # XXXX in process of transferring me to manager hung up on and Barclay did not call back. 
Talked with XXXX ID # XXXX explained everything transferred to manager ( XXXX ) Talked with XXXX ( Manager ) ID # LASLCA - explained everything again on hold for response ( Barclay hung up on the customer ) Talked with XXXX ( manager ) ID # XXXX she stated that she opened the Plumbline services dispute again ( this turned out to be a lie ) XXXX tried to transfer me to someone who was supposed to issue the check for {$1900.00} to us, but was told they could not send out checks and could only transfer the money to another Barclay credit card. 
This obviously could not work since Barclay card previously stated they had no US representatives and refused to transfer me to anyone in the US, so I closed the account and shredded the cards in XX/XX/XXXX. 
XXXX wrote everything up and sent it to a manager that will call me back within 5 days and issue a check. ( nobody ever attempted to call me ) Case # XXXX {$200.00} Billed on XX/XX/XXXX disputed and not resolved refunded later resolved by merchant Case # XXXX {$1600.00} XXXX XXXX  ( scammer company ) Billed on XXXX disputed and not resolved requested arbitration and was ignored Barclay received refunds of other returned products from merchants and has not returned that money to us! 
Barclay kept {$120.00} on XX/XX/XXXX which was a merchant refund from XXXX Barclay kept {$1700.00} on XX/XX/XXXX which was a merchant refund from XXXX XXXX Barclay owes us {$1900.00} XX/XX/XXXX I was lied to again by management at Barclay Card. No manager called back from the XX/XX/XXXX to XX/XX/XXXX as promised by XXXX ( manager ) ID # XXXX Called in again XX/XX/XXXX Talked with XXXX XXXX XXXX very unprofessional screaming in background she hung up. 
XXXX in XXXX had no ID number and transferred to back office team Gem ID # XXXX in XXXX from front line care department XXXX stated that she reversed all of the interest charges that Barclaycard put onto the account when refusing to honor the disputed charge of {$1600.00} from XXXX XXXX. This created a credit on the closed account according to Gem. Gem also promised she would talk with a manager to schedule a call on the refund check of {$1900.00} case # XXXX New statement dated XX/XX/XXXX from Barclaycard  shows a {$1700.00} charge on XX/XX/XXXX that was not authorized Barclaycard illegally charged this as they had credited it in preparation of sending a check to me for that amount that exotica travel had refunded to me, but obviously stopped that process and recharged my credit card. This was my money and Barclaycard committed fraud by keeping it. 
XXXX # XXXX case XXXX Gave email and escalation Ph # Plus Ext and name of Mgr. XXXX requested I send the dispute documentation that was sent to Barclaycard multiple times via fax and verified Barclaycard received it, to the email address below. 
XXXX Escalations Ph # XXXX Ext XXXX XXXX XXXX ( Mgr. ) XXXX ID # COELES from Fraud investigation Ph XXXX Looking at charges and the refund that is owed to me. XXXX hung up on me during supposedly looking into the refund and did not call back as promised, if his phone line disconnected. This is a pattern that Barclaycard repeats over and over and can not be accidental since they never call back after any disconnect, when they promise that they will call back. 
I was forced to call them back. Called Escalations and could not enter the extension that I was given. I was put on hold for 15 minutes and then hung up on again. I called back and was put on hold for another 35 minutes. 
XXXX from Escallations in XXXX Nevada refused to give me an employee ID #. She stated that there were many accounts under my name. If this is true, this would have to be more fraud on behalf of Barclaycard and the employees. XXXX looked at the XXXX merchant credits equaling {$1900.00} and verified if the XXXX dispute was open as stated by XXXX ( manager ) ID # XXXX, on XX/XX/XXXX. It was not!! 
From the dispute department, ( XXXX XXXX stated I need to send in the request to reopen the dispute to fax # XXXX, include the original dispute case ID, and put the attention merchant disputes, plus include current contact information Current documented case # XXXX I sent the fax with cover letter and documentation to Barclaycard again on XX/XX/XXXX Confirmed Barclaycard received the requested fax TWICE sent on XX/XX/XXXX XX/XX/XXXX Confirmed Barclaycard lied again about opening the dispute back up. Barclaycard has my money and intends on illegally keeping {$1900.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief