Consumer complaint received 2017-02-19
Company: Ditech Financial LLC
State: CT
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Company named Ditech assumed my mortgage from Greentree XXXX XXXX for which Greentree took over mortgage from XXXX in XXXX XXXX and its been a nightmare ever since Ditech became involved for which I also learned was the same company. They continue to ignore a court approved modification established with XXXX XXXX XXXX and finalized XXXX XXXX. The modification involved escrow advances and corporate advances by XXXX to bring me up to date with all aspects of mortgage payments and escrow thru XXXX XXXX per XXXX XXXX, the processor of the modification with XXXX.Come XXXX XXXX Those corporate and escrow advances brought my mortgage from XXXX to XXXX with a 40 year, XXXX interest rate. Come XXXX XXXX Ditech aka greentree assumed this mortgage and after being billed XXXX since XXXX of XXXX, all of a sudden they arbitrarily increased billing without justification to the high {$1500.00} and then the harassment began. I was regularly being called almost 5 times a day at my place of business thus jeopardizing my work environment. These calls were rude in nature with attempts at intimidation and recently involved deceptive accounting practices which I learned was one of the many complaints totaling over 5000 filed against them for similar practices in which they do n't record payments until well after due dates and then charge late fees. Ive sent them printouts of timely payments from my bank which they ignore and still charge late fees. Ive been advised of at least 5 or more account representaives in charge of my account who apparently never documents any discussions or receipt of paperwork Ive sent pertaining to payments or the original approved modification. Since XXXX of XXXX Ive received at least 10 statements each each with different amounts owed, non payment of mortgage since XXXX of XXXX for once again I sent them a printout from my bank of timely payments, they show unapplied balances on these statements which who knows why monies are not being applied properly. And the most recent statement notifies me that they will be putting my house into foreclosure and or accelerating my loan, once again without no justification. How do you even attempt to foreclose when all payments have been made regularly and timely. Ive recently learned that while doing business as Greentree they were fined at least XXXX XXXX for such mal practices involving such harassment, intimidation and deceptive practices for which I assume they change names to operate under Ditech and continue where they left off as Greentree. How this organization is allowed to continue doing business is beyond me. I 'm filing this complaint so hopefully someone will intercede as their is no reason for me to deal with such a disreputable company nor should I have to hire an expensive lawyer to fight my case. Hoping there will be an acceptable answer to end this problem. Since XXXX XXXX when Green tree aka now ditech assumed servicing of this mortgage my property insurance for XXXX XXXX thru XXXX XXXXwent from XXXX to XXXX for XXXX XXXX thru XXXX XXXX and then XXXX XXXX thru XXXX XXXX went up to XXXX for which I sent them the difference of! 55 by check which they ignored. My property taxes in XXXX were XXXX which dropped to XXXX in XXXX and XXXX and are expected to drop for XXXX but they say I owe somewhere near XXXX to bring my account up to date. I have a degree in accounting and finance and how they conclude that is beyond me. They say they are allowed to collect advanced escrow but my understanding is unless it is an FHA loan and federally insured that is not true.Even if they circumvent that rule RESPA advises that any advance escrow has to be reasonable. So since their has been no overall change of more than 150 dollars in 3 years I see no justification for their request as it is totally unreasonable. I need escrow eliminated by XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation