Consumer complaint received 2018-05-26
Company: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
While most complaints to do with credit are the fair credit reporting act there is a Securities commission act, that additional applies to public companies. Amex is a public traded company and falls under the SEC acts. We raise that act here, as it does apply to the circumstances. And this letter can be used by attorneys, should the response not resolve the concerns outlined herein. 

Separate and apart from the fair credit reporting act, exists the Sarbarnes oxley act ( SOX ). American express as a company is compelled to follow this act. SOX act has a statutes compelling AMEX to be bound by Ethics and code of conduct. 

If AMEX fail to report the FACTS regarding the new arrangements made by XXXX off shore team, the company fails to report the truth, of circumstances. To fail to report the facts and truth, is percieved unethical practice, of a public company under SOX. Public company who's obligated to ethical code of conduct under section 406 Sarbanes-Oxley Act. Section 406 require AMEX to report publicly to the SEC ethical code of conduct policies, and any exemptions to these policies.

AMEX engaged, XXXX off shore teams. These off shore teams, at large only follow the fair credit and consumer credit act. In following this act, the XXXX OFF shore team are percieved to fail to consider the SOX act and ethical obligation of reporting the verbal commitments, made with the customer. AMEX must report the VERBAL agreements made. My card, does require payment in full under the card terms. However, the LAW says verbal agreements can change terms. Under the circumstances of an Indan OFF shore team representative acting on behalf of AMEX calling into MY CELL phone, in the State of CALIFORNIA, a State that does not allow debt collection calls without consent there is a perceived violation of rights, and regulatory rules. This is a second violation. First violation being SOX ethical code of conduct.

Violations : 1 ) Calling a California Cell to collect a debt. I have not given my authorization under the communication act.

2 ) Making a NEW arrangement to " agree to pay '' changes the terms. Agreeing to pay a set portion of the card balance, AMEX is obliged to report " pays as agreed ''. Under the circumstances of myself as a consumer agreeing to pay, it raises ethical questions for AMEX to not report " Pays as agreed '' when the consumer has in fact paid a large sum in agreement to do so with AMEX. The months of XXXX and XXXX, AMEX is reporting negative on my credit. This is AFFECTING my credit, and causing me hardship in gaining a loan when I earn over {$250000.00} a year. Amex is to compensate me for this, by way of AMEX points - - or I will take legal action. I have consulted attorneys and have a good case.

While the Platinum card does require under its standard terms and conditions payment in full each month. Under conditions of XXXX off shore teams calling into the USA consumers, such as myself, to MAKE other payment arrangements to pay, it is, agreeing to new terms. It is therfore UNETHICAL not to report " pays as agreed '' on the consumers credit. To XXXX the credit report as 30 days late Misrepresentation of the FACT it was payed and the consumers integrity to continue to pay. The way AMEX is reporting states, 30 days past due, and this is inferring I did not pay at all. To infer this is unethical under SOX and code of conduct of a company regulated by the securities commission. 

XXXX ) The events on the Imitate days of a phone call with AMEX XXXX off shore team and advising that I will pay in part, as per the prior arrangement with AMEX were made to do so ... and agreed. The XXXX off shore team representitive on a recorded line seeked to demand payment in FULL earlier, than the company Amex already agreed was acceptable. Because I agreed to follow the Original AGREEMENT made with AMEX to pay in part, and pay card in FULL by a set date, which I latter did, and because I did not Yield to the DEMAND of the XXXX representative, on the next DAY AMEX did a review of my account and Amex lowered my credit spending wallet. Its Alleged herin - Had AMEX have not spoken to me, no review of my account would have been done on my account and agreed payment plan continued.

But for that phone call, on that day Amex and disagreeing with the XXXX off shore team, Amex raised a review of the card the nexts days and reduced my spending abillities. To do this is Ethical miss conduct of a company under SOX. Forcing a customer to PAY earlier after making agreements to pay. And if the customer does not agree, to reduce the spend is a retaliation to the consumer. 

3 ) Misrepresentations on customer care and service.

Amex alleges thait it cares for it customer, myself a customer since 1996. Yet in the next line of the letter, AMEX communicated the company will charge me {$30.00} to get my AMEX points that are rightfull mine, back. And this statement made in writing by AMEX after communication the company will additional not be reporting to the credit reporting agencies the truth of circumstances, that I did pay as agreed, verbaly with the XXXX off shore representatives. There are large ethics and misrepresentations under SOX going on in my matter. If these concerns outlined in this complaint are unsatisfactory resolved by AMEX in the companies response, I will be exercising my full rights to escalate the matter to less diplomatic measure and pass the complaint onto a securities attorney and a fair credit act attorney for review. The two attorneys will review and recommend actions. I am very concerned for AMEX behavior. The experience has caused emotional and personal distress - attorney will seek compensation for this in the event AMEX do not in this complaint.

Company response to consumer: Closed with explanation