Consumer complaint received 2021-04-15
Company: Paypal Holdings, Inc
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Hi ..I was recently banking with PayPal inc. as one of my digital banking apps and decided to do my income tax and stimulus deposits with PayPal due to other banks I have not being with me at the time of filing my taxes and stimulus check with a e-file co..now I had problems with my income tax for the reason of irs not being able to do it for the reason of not being identifying my status online which I fixed right away by going to office of irs and showing my Texas I.D card and my XXXX document for the verification ... I was just glad to be back on the way to recovery on years of financial disaster in past 2 years because of all the coronavirus problems and being not able to do much as a young mother I struggled daily to eat and feed my children and my income was very limited..Now the irs sent my money to Paypal and I was estatic to get it ready to buy a vehicle because for years I had nothing and my kids and I needed it for my work and so I went to try to get a transfer on XX/XX/XXXX to my other bank because I had recently lost my card for Paypal and we'll I called them but they refused to let me touch my money they said because I had to wait for my card..I asked them to please let me transfer at least some of my money because we were hungry and they refused to get me the money because they said because I used a VPN I had to wait for my account to be reviewed by the security team and my card to be mailed out for my 5 to 7 business day wait..I starved almost 3 days and gave myself a little bit of a anxiety but I made the week ... I called back and they totally were rude with me and made me feel little by saying my account was cancelled and put on limitation for the reason of fraudulent activity and security issues I committed in creating the account.Lying to me I got angry because they said they would explain it to me and made it clear I would not be able to receive my money for 180 days and I wouldn't be able to get it reversed.i cried and explained I had not did anything to jeopardize my money or company and told them I needed access to the money but they said no and don't ask for the money because no one at paypal would do anything to help..I had my stimulus check sent on XX/XX/XXXX to my account and they made my life even more miserable and sent it back so now the irs will have to send a check to me instead but it will take up to 4 weeks and I'm very limited on any help to make it the next week 's ..I lost my job due to not being able to pay for my transportation and again have no food even to be ok for next weeks..I had to wait 6 weeks since I filed and wanted my kids to have new things and be happy because their babies still but this wicked company has for what I believe the greed of making interest on my money because I wanted to transfer it to my other bank they chose to wrong me because I am innocent 100 % of any wrong doing and all because I was trying protection for my internet i paid a painful price..i never heard of this is idea that you couldn't protect urself from hackers or be punished by the bank you use for my account.PLEASE HELP ME TO GET THE ONLY MONEY I HAVE TO GET MY LIFE IN ORDER AGAIN, I HAVE NO WAY TO BE ABLE TO MAKE IT FOR MY FAMILY AND THEY REFUSED TO MAKE IT RIGHT AS I STARVED THEY REJOICE TO THINK THEY HOLD WHATS MINE TO PROFIT INTERESTED MONEY FOR 6 MONTHS.., IM SAD AND ASK FOR A WAY TO SAFETY IN ORDER TO LIVE NOT BE PUNISHED UNFAIRLY ... THANK YOU AND PLEASE SEND ME A REPLY FAST DUE TO MY URGENT SITUATIONS ... XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief