Consumer complaint received 2023-09-07
Company: Northern Trust Company, The
State: CO
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
There is no option for financial trusts or bank lawsuits against clients, I had filed XXXX complaints to CFPB about Northern Trusts lawsuit filed in XXXX, wanting me to transfer trustees, but I havent been allowed to transfer, even to its XXXX office when I moved from XXXX to XXXX in XXXX. This is a big joke to XXXX, as it continues its lawsuit against me since XXXX & uses my trust to pay its legal fees. Northerns atty XXXX hasnt sent me most lawsuit filings since XXXX, including about a Trial/ Discovery/ Interrogatories stated for its lawsuit on the XXXX XXXX XXXX IL XXXX XXXX XXXX XXXX ( Legal Malpractice ). The trust manager replied in XXXX to my previous complaints, w/incorrect info ( aka lies ). Then he disappeared, his email no longer worked. I have not been allowed to transfer trustees since I 1st tried to in XXXX, despite the trust instrument giving me that power. I havent been allowed a trust atty, to advise me about my trust that is governed by trust laws, nor for Northerns lawsuit since XXXX. Electronic surveillance of me is used ( abused ) to interfere w/ any lawyer I contact, incl. the XXXX Associations. Northern is allowed to sue to protect the trust but this is its XXXX lawsuit since XXXX, & it uses my trust to pay its legal fees ( yet doesnt send me hearing notices or court filing ), so the almost XXXX long lawsuit is wasting my money, is not in my best interest ( breach of fiduciary duty to me ), & is a farse. Northern claims it wants to resign & wants me to transfer trustees. It could have facilitated me transferring in XXXX when I first tried to. It could resign w/o suing me. It could help me get a trust atty to facilitate transferring my trust. Instead it wants to keep deducting its > $ XXXX annual fees from my trust. The XXXX XXXX XXXX website stated in XX/XX/XXXX for Northerns lawsuit, a Trial, Discovery, & Interrogatories due, but I havent received anything about them. XXXX lied in his XXXX reply that I was sent all hearing notices & court filings. He also lied about serving me the lawsuit. Its legal malpractice to withhold the lawsuit filings from me, the key defendant. In XXXX my small trust fell < $ XXXX. It does not make sense to maintain trusts < $ XXXX, & an IL statute states trusts < $ XXXX shall be distributed to beneficiary, but Northern used a legal letter to avoid distributing it to me. It has had ~ $ XXXX in it the last few years, but Instead of distributing it to me, it deducted $ XXXX from it for fiduciary income tax preparation, which should not have been done to a $ XXXX trust from which I have not benefitted from in several years. This is NOT in my best interest. Its my brother micro-managing my trusts w/ Northern for his monetary gain, & Northerns. It was done to maximize my large XXXX trust that my brother will inherit from me when I die w/o kids ( my mom & aunt were given the appointive ability to give their trusts to anyone they chose ). My small trust was also used inappropriately since XXXX to pay my health insurance ( & was skipped several months ), rather than my large family trust that is for medical expenses. This also maintained my large trust, & in XXXX Northern increased its trust fees XXXX % ( stated in previous complaints ) so by maintaining my large trust, it maximizes its fees, which were > $ XXXX the last few years, and it wasted my small trust instead ( to keep me poor ), while making sure I was kept cash poor each month. Northern used my small trust to transfer a monthly amount to me for fixed expenses instead of the XXXX generation trust. I needed an IL XXXX attorney to Advocate for me since XXXX, & to interpret Northerns XXXX Agreement letter it used to not distribute my trust & it didnt include a copy of it in its lawsuit, to cover up its manipulative legal maneuver ( see my previous complaints ) but I havent been allowed to hire any IL atty, so the abuse of my trusts continue, as well as Northerns wasteful lawsuit. So I told the judge in a XX/XX/XXXX hearing that I hadnt been allowed an atty, & my brother lied last year to me that he hired XXXX for me, but its his atty, who wont communicate with me. An IL trust atty who knew about Northerns XXXX lawsuit in XXXX told me my brother was doing this to me. Its become clear that XXXX surveillance of me was used to prevent me from hiring any atty and transferring trustees, because that would mean the end of Northerns XXXX lawsuit. Also, Northern sent me a manipulative & misleading survey last year, that forced me to choose from limited options, including the % of my money I planned to donate when I die, vs. the % to go to my brother. It sent it again this year, so I told the trust manager it was manipulative & misleading, & received no reply. And, my brother misled me in XXXX that a bank in XXXX XXXX was willing to accept my trust, at the same time Northern sent me the trust investment objective signature form. So I didnt change it from Max Growth to allow me more income, because XXXX misled me. Max Growth benefits XXXX, not me. I asked XX/XX/XXXX via email to change the objective now to Max Income, & anticipate Northern will delay doing so, and it my brother wont allow it ( but he is not my conservator nor has power over my trusts ). Also, the investment XXXX XXXX asked me in XXXX to approve stock sales to make payments, but wouldnt define the payments or amounts. So my brother sent me atty invoices for his lawsuit against me, to put me under a conservatorship, that he filed in XX/XX/XXXX as an emergency ; they included year-old fees for my CO atty who has not represented my wishes. Northern took directions from XXXX re : my trust, to use my money to pay his lawsuit expenses. If not for his lawsuit he filed, the lawyer fees wouldnt have been incurred. He was granted Special Conservator power to Move my financial trust to another trustee in XXXX, but any trustee I contact, he uses 24/7 surveillance of me to interfere & tell the potential trustee lies about me, so they then decide I have to be placed in a conservatorship in order for them to accept my trust ( that Northern deducts > $ XXXX fees from each year ). This is sleezy abuse of the courts & lawsuits to take control of my money & steal it, which has gone on since XXXX. When XXXX filed his lawsuit against me XX/XX/XXXX, my Northern statements reported it did not transfer the monthly {$3100.00} to me from my small trust for my fixed expenses, namely health insurance for XXXX months after he filed his lawsuit ( to keep me poor ), and didnt transfer them later. And those payments should have been from my large family trust instead. Northerns previous reply to my complaints did not address the fact it gave money from my trust to XXXX simply because he asked for it in XXXX without my approval, & then refused to give me a smaller amount XXXX months later. XXXX reportedly used my trust money to hire an electrician, but the work done was shoddy/ overcharged. XXXX also reported incorrectly ( lied ) in his reply that my trust had not paid legal expenses for the lawsuits. It has. It paid attorneys XXXX & XXXX since XXXX. These crooks are so high on their power, they enjoy telling lies. XXXX is using Northerns lawsuit to gain control of me & my XXXX he arranged only XXXX call w/ a potential trustee in XXXX, then said that bank required me to have a conservator. He would not reschedule a call w/ a bank he identified in XXXX XXXX XXXX when I wasnt available w/ little prior notice. Hes had XXXX  months to transfer my trust w/ his Special Conservator Power granted to him in XXXX to move my trust. Northern has treated him since XXXX as if he was in charge of my trust, but the trust instrument indicates no such power over my trust, so why does Northern treat him this way? It already used my trust yo pay $ XXXX more of its legal fees during its XXXX lawsuit, than it did from my brothers, violating tbe Ststite about XXXX XXXX XXXX XXXX, XXXX XXXX paid off my mortgage, auto loan, & XXXX last year, it did not compensate me for my lost trust income the last several years, from raising its fees & choosing to waste my small trust to maintain the large trust to maximize Northerns fees. XXXX misled me that my trust would reimburse me for a new car a few years ago, but then refused to, so I paid thousands for a car my brother wanted me to buy, but I didnt want it. Then my bank accounts were manipulated, double-paying the loan payments, to drain my cash. After trust manager XXXX disappeared last year ( XXXX ), trust management fees were still deducted when no trust XXXX was in place. The only time I received a formal trust performance review was in XXXX, when P.Hannigan met me near my office to present it to me. In XXXX a review arrived in the mail in an unsealed envelope, but the font was too tiny to even read, and Northern never mentioned it. Northern needs to allow me to transfer trustees, resign, stop using surveillance of me, stop treating XXXX as if he is in charge of my trust, and stop using surveillance of me, so after I pay taxes, it then reports on my statements that it paid my trust income taxes. My phone is XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation