Consumer complaint received 2017-06-15
Company: RoundPoint Mortgage Servicing LLC
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Every year,  Round Poin  XXXX  Mortgage  Company  attempts to put lender placed insurance on me due to the delay I have in receiving insurance policies from my condo association president. Every year, I submit proof and they remove it. They sent m e 2 d ifferent escrow analysis  1  for this year   XXXX   which I cleared up, then in  XXXX  they send me something to go into effect in  XX/XX/XXXX to pay a shortage for lender placed flood insurance that lapsed from  XX/XX/XXXX through mid  XXXX  when reinstated by the condo association. I had resolved this with RPM by sending them proof when I had it and received a letter back for the  XXXX  year removing the policy. Now, they are trying to collect from me. I had no idea there was a lapse. No other condo owners had issues with their companies for it to even be a conversation. I later found out that the condo assoc. president was ill, divorcing her husband, and fell behind with correspondence and payment as per the insurance company. She shortsaled her 2 units and we now have a new president as of  XX/XX/XXXX   . I have spoken to various people and managers at round point, they agree it is not my fault and were supposed to ask for a special consideration that I not have to pay the gap. There were no claims, there is a year policy in place for  XXXX , and i dutifully paid my condo fees which covered the flood and external policy. I maintained my internal policy not included in my condo fees as required by RPM. This month, I wait to the very last moment to pay and the monthly payment is still showing the increased escrow. I made the payment to avoid default, but can not afford this. I can not sell the unit as it is  upside  down in value thanks to the 2 shortsales in complex. I can only rent it for {$800.00}, the mortgage is now {$760.00} and then I pay {$160.00} in condo fees ontop of that. I was kind of upside down before but now I am really upside down.  RPM  has only placated me over the phone but did not respond to my concerns. I really want my mortgage away from them. I have had nothing but problems and harrassment through the escrow and lender placed insurances which are cancelled every year because my condo association runs on a different calendar to RPM. I just ca n't deal with a bank that wo n't follow through on numerous calls, even a letter stating we could not give you the exception we spoke of would have been better than nothing and then forcing me to make a payment I am not comfortable making because I can not select my own amount to pay online and I waited as long as I could to give them the benefit of the doubt that they would resolve this issue. Can anyone intervene on my behalf? Can I modify the mortgage as I loss money each month? I want to flip the keys to round point and run. I have a mortgage with  Wells Fargo  presently for my home, I have had mortgages with  XXXX ,  XXXX ,   XXXX   XXXX   XXXX   XXXX , and  1  other small company over my lifetime and have not ever had the issues that I have with RPM. This condo specifically has been with  XXXX ,  XXXX   XXXX ,  XXXX  and then RPM as I have owned it 12 year, only RPM has been a problem. Any help is appreciated. Thank you,  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation