Consumer complaint received 2021-09-28
Company: The CBE Group, Inc.
State: UT
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
My husband had an XXXX  done in XXXX ; this account was sent to collections. This account, within 6 months, was with XXXX, who was the original debtor, and 2-3 other collection agencies, The CBE Group , Inc. being one of these collection agencies. I became very confused with who I owed this debt, what payments I had made on this debt to whom, and the status of the debt due to the several agencies involved in a short time period. A collection agency informed me that this debt had been resolved and no longer had a balance. I have received very minimal documentation via e-mail or mail to validate any of this debt or payments.

Several years after I was informed this debt had been resolved, my husband received a random phone call from The CBE Group , Inc. stating this debt was outstanding and wanted to step up payment in full but was ok with setting up monthly payment arrangements. Request for written documentation of this was requested and never received. Reviewing my prior documents, the amount owning stated by The CBE Group , Inc. appeared reasonable, so monthly debt payments were set up, with the final pay off early XXXX. 
In XXXX or XX/XX/XXXX, we called The CBE Group , Inc. to determine the final payment amount and confirm the date of the final debit payment for this debt. We were informed at that time via phone that the debt would NOT be paid off, and close to {$1000.00} was still owing on the XXXX debt. ( Any and all communication with The CBE Group , Inc. occurs via phone by our attempts. ) When asking why our monthly payments that were deducted from our account were not paying this debt off, we were informed that the monthly payments were going to another debt for the prior 12 months. Again we requested via e-mail or mail written documentation of this, the debt owed, and documentation of the other debt owed to The CBE Group , Inc. that the monthly debited payments went towards. Nothing has EVER been received to validate this debt from The CBE Group , Inc . 
Unable to resolve this with The CBE Group , Inc., we hired a lawyer. The lawyer, myself, and my husband sat in the lawyer 's office and spoke with The CBE Group , Inc. via phone call and speakerphone to discuss the debt owed and the total amount owed for our whole family. ( The CBE Group , Inc. is reporting via phone and credit reporting a debt for my child that I have verification of payment which The CBE Group , Inc. will never look at or accept. ) A total owing amount, NOT a settlement amount, was agreed upon with me, my husband, and The CBE Group , Inc. in the presence and counsel of my lawyer. Payment via check, to have some form of written documentation of this debt paid in full, was sent by my lawyer fall XXXX as agreed upon via phone call by The CBE Group Inc. and all parties ( myself, my husband, and our lawyer representing us. ) The CBE Group Inc. never processed our check to pay the debt in full. Because my lawyer did not have verification as to where he sent our payment and receipt of the payment by The CBE Group , Inc, I canceled this check written in fall XXXX in XX/XX/XXXX. I immediately that day wrote a new check, mailed certified with signature receipt verification. This check written, mailed, and received by The CBE Group , Inc. XX/XX/XXXX has never been processed through our checking account either. 
We want to pay this debt in full and resolve any and ALL accounts with The CBE Group , Inc. so we will never have to conduct business with The CBE Group, Inc AGAIN!

We will not make any payments without a paper trail for our verification and validation.

( Note : after the phone call with The CBE Group , Inc, Fall XXXX, our lawyer, myself, and my husband have made many attempts to resolve full payment with The CBE Group , Inc . The CBE Group , Inc. will not speak to us, stating we need our CBE Group , Inc. representative to address this matter because we have a lawyer. The CBE Group , Inc. representative is never available ; when transferred, the call always goes to voicemail with NEVER a response back to our inquiries or our voicemails left. Neither myself, my husband, or my lawyer have been able to resolve this debt with The CBE Group , Inc. ) I have no idea as to why The CBE Group , Inc. will not accept payment in full, which is beyond my documented total I should owe ; I have documentation that the total we are paying should actually be less, but we are attempting to pay the full amount that The CBE Group , Inc. states we owe. We have been unsuccessful in resolving with having our full payment accepted with no response as to why? 

We want this debt resolved! 

On my husband 's credit report for The CBE Group , Inc., multiple items state with a Comment : " Affected by natural or declared disaster. '' We have no idea why this comment is there, and this comment is false.

Despite numerous disputes with the credit bureaus, this collection account remains with this comment.

We are concerned that The CBE Group , Inc. has accepted federal funding for this debt related to COVID relief and/or a natural disaster that has occurred ; this is false and fraudulent. 

We need to resolve this debt owing and comments on our credit report.

Company response to consumer: Closed with explanation