Consumer complaint received 2022-07-07
Company: JPMORGAN CHASE & CO.
State: KS
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX, I did a mobile deposit through the app for the amount of XXXX it was a Federal Tax refund check, that my friend XXXX XXXX XXXX asked me to deposit into my account for her since she has her wallet stolen back in XXXX and have been unable to cash her check due to no ID and no funds at the moment to pay for a replacement ID, after a couple days of thinking about it I called her and told her I will help her and deposit the check in to my account so she came over and signed her check over to me. We both Signed the check and I uploaded it in to my checking account on the XXXX of XXXX. When the check was originally deposited I received notice that it could take 2-3 days to clear but typically deposits post next buissness day. On the next buissness day the funds where deposited in to my account with out any issues, or so it appeared with the clearing of the check and deposit Chase Bank THEN PULLED the funds out of my account and placed a second hold on the funds till XX/XX/XXXX with this second hold I was confused by so I proceeded to call the bank the transfered me to another department and I spoke with someone who said the where going to call XXXX just to verify that she approves of this Which she obviously did since she signed the check over to me. So they proceeded to call a number that they said they had for her which the phone what turned off at the time of that call I was told I could call back later and they would try again all they needed was confirmation that she approves the deposit, which I told them was fine and told them I will call back. Later. I spoke with XXXX she came over we called the bank together and then explained what happened and then was told to go to a local branch with her ID Well if she had her ID card she would have just cashed her check her self and also their are no branches here in XXXX Kansas that are close. XXXX asked since their isn't a bank branch close to us if we may take pictures of some for of identification a phone bill or photo copy of her ID that she has and maybe upload via email to them. And they said no go to a branch. We once again explained she didn't have a hard copy of her ID card because of her wallet being stolen and that could be done we both then asked what if we took the photo copy picture she has of her ID to a Branch would that work cause the closest Chase Bank Branch is about 2 hours away from us so we would gladly take the drive there and show the paper copy of her ID to a representative at the Bank if they would accept that then once again we where denied. The hold has remained on my account and now my account is about to close with in 7 to 10 business days and was told MY Funds THAT ARE MINE BY ALL ACCOUNTS OF THE LAW once it was legally signed over to me the check No longer belongs to XXXX XXXX XXXX that check Now Belongs to me and the check was placed in to my bank account. Never in all my years have I had an issue like this before I myself have signed checks over to friends and family over the years to cash for me or to deposit for me even my tax refund check. I have been incarcerated and had people deposit check that where mine in to their accounts with out me even being able to sign it over them. From XXXX to XXXX I myself didn't have a hard copy of my ID card and never had a problem doing a third party check. I mean if you look at the pictures I provided chase Bank has no problem to use these funds to pay a negative balance in my account but won't let me access them. Well then they shouldn't be allowed to use them to pay off the negative balance that hit my account due to someone writing me a.check for my services that I didn't know the account was closed I did a job and was handed a.check and now the person who gave me that check won't answer my calls so the check that came back gave me = XXXX balance for fees but chase HAD NO PROBABLY TAKING THAT {$12.00} OUT OF MY FUNDS THAT THEY SAY I CAN'T USE ALL they did by using the deposit funds from that check to pay off a balance owed to them was show that the funds that's are in my account and available aren't good enough for me to use but good enough for them to use to pay a fee that I OWE THEM FOR MY ACCOUNT. IF THEY DON'T SEE THE FUNDS AS MINE THEN WHY ARE THEY USING THE MONEY TO PAY THEM SELFS cause they feel they are untouchable the feel they can door what they want. All I get is a.sorry XXXX  we close ur account n put the fund in an account till XXXX brings her ID if it passes this day but Chase can take the funds to pay MY DEBT TO them. All I see is that they legally acknowledge the FUNDS AS MY FUNDS once they used them to pay them selfs on my behalf

Company response to consumer: Closed with explanation