Consumer complaint received 2015-04-29
Company: JPMORGAN CHASE & CO.
State: MN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
XXXX & XXXX Now in the home, I IMMEDIATLY HAD ISSUES WITH ELECTRICAL, CALLED ELECTRICIAN SEVERAL TIMES IN FIRST FEW MONTHS. ALL THE OUTLETS ON THE BACK WALL OF THE UNIT DO NOT WORK. THERE WAS NOT ENOUGH ELECTRICAL SUPPLY TO THE HOME TO SUPPLY ELECTRICITY TO THE HOME, OR ANY OPEN SLOTS IN THE ELECTRICAL BOX TO ADD BREAKERS. AS WINTER APPROACHED MY FURNACE WAS NOT ABLE TO STAY UP TO TEMP.THREE XXXX WITH TEMPS OF HIGH XXXX 'S -LOW XXXX 'S INDOOR TEMP! AFTER SEVERAL CALLS TO FURNACE REPAIR. IT HAD NEVER BEEN SERVICED IN 14 YEARS. CLEANED, REPLACED THERMOSTAT. REPLACED IGNITOR, MULTIPLE OTHER ISSUES. CONTINUES TO HAVE LOW OUTPUT. IN FIXING AND IMPROVING HOME TRIED TO INSTALL WALL UPSTAIRS BEDROOM ONLY TO FIND, NONE OF THE FLOOR LEVEL, FOUNDATION WAS CRACKED! WHILE STANDING IN BEDROOM, WINDOW ACTUALLY FELL OUT ON TOP OF ME! MY SON AND I HAD TO NAIL ITS FRAME IN PLACE TO HOLD IT IN! ALL WINDOWS HAD MAJOR DRAFTS, ICE ON WALLS IN WINTER TO ROASTING HOT IN XXXX WITH CENTRAL AIR ON FULL BLAST UNABLE TO KEEP BELOW XXXX. NOT BOUGHT AS FIXER UPPER! THIS WAS OBVIOUSLY MORE DAMAGE THAN I BARGAINED FOR AND STARTED TO BE BURIED IN COSTS OF FIXING THE HOME FOR SAFETY ISSUES. WATER BACK UPS, SOME DUE TO FAULTY DISPOSAL, SOME FROM TUB, UNABLE TO ACCESS WATER CONTROLS. FAULTY CROSSED WITH THE ISSUE OF AFFORDING TO FIX HOME OR PAY MORTGAGE, I COULD N'T AFFORD IT MUCH MORE. Called mortgage company CHASE, TOLD I COULD EASILY APPLY FOR MORTGAGE MODIFICATION. BUT I COULDNOT RESTRUCTER MY LOAN IN THE FIRST YEAR WITHOUT MY CO-SIGNER? HE WAS TO BE A CO-TENANT. I WAS TOLD ALL WE HAD TO DO WAS HAVE A QUIT CLAIM DEED ON FILE AT THE COUNTY AND HE WAS EXCUSED! I DID THIS IN THE FIRST 30 DAYS. MY CO-SIGNER WAS AN XXXX IN HIS MID XXXX 'S LIVING WITH HIS DAUGHTER! FOR XXXX! MULTIPLE MEDICAL ISSUES UNABLE TO CARE FOR SELF! I AM A XXXX FEMALE, UNABLE TO CARE FOR MYSELF MUCH LESS CARE FOR HIM ON MY OWN. IT IS A XXXX BEDROOM TOWNHOME! As a cosigner he was required to be a co-tenant? I would be delighted to have him. However his medical team was XXXX miles away, his family between an hour and two hours away from me, and he was supposed to move in with me? For what purpose? I was not informed co-signer signified marriage! I waited until the year was up and tried again, turned down by the XXXX bank due to income to debt ratio. Debt ratio was high due to money spent on home improvements. Myself, friends and my son continued to work on the home endlessly! Only to find more and more issues! I called FANNIE MAE and was denied! I was told I was not aXXXX XXXX HOME OWNER? HOW? I continued to check with XXXX, CALLED HUD, ALL OTHER HOUSING OPTIONS! NO HELP OFFERED OR EVEN HEARD! NO ONE WOULD EVEN LISTEN TO MY CASE. Now I started to look over my loan docs more closely for answers. I notice NONE of the numbers match for selling price on the HUD 1 sheet. I took loan docs back to the ACCAP for help, They agreed nothing made sense. MY INITIAL DOWN PAYMENT OF XXXX $ WAS MISSING OFF THE TOP! I SEE MULTIPLE COSTS FOR OUT OF POCKET EXPENSES I PAID. TO INCLUDE : HOA dues, TAXES, APPRAISAL, INSPECTION, ETC. ETC. I WAS CHARGED FOR DELINQUINT TAXES, CHARGED FOR THE YEAR TO COME TAXES EVEN THO IT WAS ESCROWED INTO MY PAYMENT, INSURANCE. PMI, WHY DID I HAVE PMI STILL AFTER I PAID MORE THAN 97 % LOAN TO VALUE? AFTER THE FIRST YEAR PROPERTY TAXES SHOW THE PROPERTY EVAL AT XXXX. I WAS CERTAINLY MORE THAN 80 % NOW? I CALLED THE CITY TO SEE THE PLANS FOR SAFETY, WATER AND NOISE ISSUES. I HEAR NEIGHBORS CONVERSATIONS, WATER RUNNING, & MORE! ALL! IT REVEALED THERE WERE NO PLANS FOR BLDG. THE CONTRACTOR WAS OUT OF BUSINESS FOR SUCH POOR WORK! I WAS ALSO TOLD I DID NOT HAVE ENOUGH INSULATION IN THE ATTIC, AND ISSUES WITH THE ROOF MAY CAUSE ICE DAMNS. ALSO FROM FAULTY DOWNSPOUTS. My HOA was responsible for walls out. MULTIPLE CHARGES ON SAME COSTS

Company response to consumer: Closed with explanation