Consumer complaint received 2016-04-18
Company: Resolve Partners, LLC
State: NC
Product: Debt collection
Sub-product: I do not know
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
When you rent from these apartments, the manager will be your real estate broker. 

Regarding the BAD MANAGEMENT of these apartments, at an apartment complex build and managed by the same company that is building and managing XXXX It appears as though management lied about the amenities that they offered such being a tanning bed and garages. It appears as though management and or other personnel of the apartments did willfully and intentionally alter our lease contract by extending the end date of the contract by one month without our knowledge and approval. It appears as though management and or other personnel photographed themselves as they vandalized the carpet in the apartment that we rented and vacated at the apartments. After vacating said apartment, we hired an apartment cleaning service to clean said apartment, and we hired a carpet cleaning service to clean said carpet. After management and maintenance personnel from the apartments examined and approved the condition and cleanliness of said apartment, it appears as though management and or other personnel at the apartments photographed themselves as they intentionally forced a finger between the seams of the carpet and ripped the seams apart. The management and or other personnel then blamed me for ripping the carpet seams apart and billed me for the replacement of the entire said carpet in the apartment and violating the end date of said lease. 
The same may happen to you. 
During construction you will eat dirt and your car will be covered with dirt. You will constantly head the sound of builders and machinery, and the amenities they promised you will either never be there of be built a year or more later. 
They are petty and rude and have a relationship with a collection agency that will submit your name and social security number to XXXX and other credit bureaus on management 's request. 
If you rent there you will be renting from fly by night builders that build apartment complexes sell them and leave town. 
Watch out for the mold, leaks, thin floors and walls and a manager that is a mean realtor. 
Fraud is the intentional use of deceit, a trick or some dishonest means to deprive another of his or her or its money, property or a legal right. A party who has lost something due to fraud is entitled to file a lawsuit for damages against the party acting fraudulently, and the damages may include punitive damages as a punishment or public example due to the malicious nature of the fraud. Quite often there are several persons involved in a scheme to commit fraud and each and all may be liable for the total damages. Inherent in fraud is an unjust advantage over another which injures that person or entity. It includes failing to point out a known mistake in a contract. There is a known mistake in a contract that was never pointed out to me by my broker. It also includes failing to not reveal a fact which he or she has a duty to communicate, such as not delivering promised amenities. My broker promised amenities including a tanning bed and garages as originally understood. The amenities of a tanning bed and garages were not delivered to me as promised. Constructive fraud can be proved by a showing of breach of legal duty such as lying about advertising amenities that were not delivered. Constructive fraud can be proved by a showing of breach of legal duty without direct proof of fraud or fraudulent intent. Extrinsic fraud occurs when deceit is employed to keep someone from exercising a right, such as a fair trial, by hiding evidence or misleading the opposing party in a lawsuit.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation