Consumer complaint received 2016-08-31
Company: SUNTRUST BANKS, INC.
State: NC
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
This matter involves XXXX, 2016 a CHECK # XXXX cleared for {$130.00} as merchandise not received and Suntrust not filing a dsipute so as to protect and assist me to get my money back. 
I contacted merchant owner XXXX to return the cable box I purchased XXXX XXXX 2016. The reason for the return the cable box was not plug and play. I had to purchase a card from XXXX XXXX. XXXX authorized the refund XXXX XXXX, 2016 for {$130.00}. XXXX convinced me that the new thing will be XXXX and I could get in on it that it will be available within 2 to 4 weeks. We made a deal that he would receive the cable box and send me the XXXX. I sent the cable box back on XXXX XXXX, 2016 it cost me {$27.00}. It have been over seven weeks and I have not receive the iptv. I call XXXX several times and email him. I have not received any responses. I also noticed that several other people have complained about this business on XXXX. This business has multiple emails and address Online Cable Boxes XXXX XXXX XXXX, XXXX . XXXX XXXX, CO XXXX XXXX XXXX, XXXX . XXXX XXXX, CO XXXX Tel : XXXX XXXXXXXXXXXX XXXX. I submitted a complaint XXXX/XXXX/2016 with the XXXX Colorado XXXX Complaint ID:XXXX merchant no responses cased closed.Date : XXXX/XXXX/2016 XXXX XXXX, 2016 a CHECK # XXXX cleared for {$130.00}. I have contacted the merchant as well as the XXXX of Colorado Attorney General in hopes of recovering the funds to sent to this business. State of Colorado Department Of Law Office of the Attorney General RE : XXXX XXXX aka XXXX XXXX XXXX Dear XXXX XXXX : Thank you for contacting our office with your concerns as we are in receipt of your complaint. Fraud reports enable our office to identify and devote our limited resources to cases supported by law involving widespread harm to Colorado consumers and the associated business environment. Information from the public contributes to potential investigations and may lead to possible legal action taken on behalf of the State of Colorado. As a result we will keep the information obtained from your complaint as part of our ongoing efforts to identify businesses that may engage in patterns of deceptive practices in Colorado. Although we can not take direct action to resolve your concerns, you may also wish to file a report with the XXXX at XXXX or by calling XXXX, telephone option 1 as the XXXX offers no-charge dispute resolution services for a number of consumer issues. While the Colorado Attorney General is chief legal counsel to state government and is responsible for protecting the public interest, the Attorney General is not authorized to serve as legal counsel or advisor to individual citizens and is prohibited in providing legal advice, interpretation, or counsel to private citizens. Should you desire a legal opinion relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other entities. Additional resources XXXX be available on our website at XXXX. We appreciate the time and effort you took in bringing your concerns to our attention. Information from the public is vital in helping us properly document trends, pursue investigations, and ultimately to file lawsuits on behalf of the public. Sincerely, Consumer Fraud Specialist Consumer Protection Section ( XXXX ) XXXX or XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation