Consumer complaint received 2017-02-28
Company: WELLS FARGO & COMPANY
State: NJ
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
Received letter from Wells Fargo Card services dated XX/XX/2017 stating Subject : Your balance transfer request in amount of {$1500.00} has been processed and transferred to your designated deposit account.I received this letter on XX/XX/2017.I received a phone call from Wells fargo representative on XX/XX/2017 asking me if I was familiar with a credit card ending in XXXX.I answered No.Rep.Do you have any credit cards ending in XXXX.I checked my cards but none of them had that number I said.Why do you ask? Well, it appears that someone deposited {$1500.00} into your checking account.and we are trying to find out who the card belongs to! It is possible that it could have been hacked from outside the country.I said if you have the last four numbers then you must have the other 12 numbers & the security number on the back in order for the transaction to be successful.right? yes but we are contineuing our investigation of the matter.OK, let me know what you find out but I never heard of someone depositing money into an account, its usually the other way around.what should we do in regards to this credit card ending in XXXX? Rep : I would suggest you close that account.OK can you do that or should I call someone else to handle that? No, I can close that account for you and order a replacement card also for you.OK, we better do that then.Rep : will it be inconvenient while you wait for a new card which should arrive within 7 to 10 days? I said no problem at all.Will This closing effect my credit rating? No not at all.Then I understand that you did not make a balance transfer? I answered no and if I wanted to it would be with one of your balance transfer checks that always are in your billings, ect.in person at your bank.Do you have a balance transfer check from me that I signed & deposited with your bank? No, we do not have any paperwork at all.Now, two weeks later on XX/XX/2017 I receive credit card bill for {$1500.00} in mail but not with card XXXX but rather the new card No : ending inXXXX.even though the bank Rep : indicates an incident took place illegally causing the closing & opening of a new card for number forthat reason.The billing also indicates in purchases section '' Ballance transfer with card numbersXXXX including all 16 numbers dated XX/XX/2017 for XXXXwhich was a previous payment made onXX/XX/2017. & then added to the {$1500.00} billing.If you would ask For copy of resolution letter sent to me from Wells Fargo Card services dated XX/XX/2017 from their credit card fraud claims dept.you will see why I am requesting your assistance in this matter.Thank you kindly in advance.My phone No:XXXX if you need more information.My credit rating is great and I am worried this could cause me a negative rating as I am almost XXXX.Never experienced anything like this with any bank or credit card Company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief