Consumer complaint received 2016-06-28
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
1 ) The pymt I made for {$870.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled and re-posted on XXXX/XXXX/XXXX. Why? 

2 ) Why is the pymt I made on XXXX/XXXX/XXXX for {$3300.00} not added to the paid year-to-date amount? 

3 ) Why is the paid ytd column on the XXXX/XXXX/XXXX stmt depicting yrly totals for XX/XX/XXXX -XXXX? 

4 ) If pymts Ocwen rcvd on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, and XXXX/XXXX/XXXX are applied on XXXX/XXXX/XXXX, why are they not showing up in the paid ytd column on the XXXX/XXXX/XXXX stmt? 

5 ) Out of my XX/XX/XXXX pymt of {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, why was {$2300.00} applied to Principal? 

6 ) From the remaining {$1000.00} of my XX/XX/XXXX pymt {$430.00} was paid to Escrow. What happened to the {$590.00} that was left? 

7 ) Why did Ocwen take {$2300.00} from the {$3300.00} that I paid in XXXX XXXX to apply it to Principal then the following month move it to the Suspense account to match it to the incorrect amount Ocwen had me pay in XXXX XXXX and use it as my pymt for XXXX XXXX when my XX/XX/XXXX pymt was paid in full in XX/XX/XXXX before Ocwen split off the {$2300.00} towards Principal? 

8 ) If the amt to satisfy the pymt Ocwen posted on XXXX/XXXX/XXXX was rcvd on XXXX/XXXX/XXXX, why did Ocwen wait eleven days to apply the pymt? 

9 ) On the XXXX XXXX, XXXX stmt, the paid ytd amt for Principal is {$2700.00}. Why does it drop to {$840.00} on the XXXX/XXXX/XXXX stmt? 

10 ) On the XXXX/XXXX/XXXX stmt, the paid ytd amt total is {$7700.00}. the pymt on the XXXX/XXXX/XXXX stmt of {$3300.00} should bring it to {$11000.00}. Why is it only {$8700.00}? 

11 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$11000.00} should be {$14000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included, not {$12000.00} as shown. 

12 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$14000.00} should be {$17000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included. not {$15000.00} as shown. 

13 ) the total amt paid on the XXXX/XXXX/XXXX stmt is {$12000.00}. not {$11000.00} as shown. 

14 ) the total amt paid to Escrow on the XXXX/XXXX/XXXX stmt is {$1000.00}. not {$1000.00} as shown. 

15 ) the total amount paid to Principal ytd on the XXXX/XXXX/XXXX stmt shows {$1600.00}, and for Interest shows {$10000.00}, Escrow {$2700.00}, and the corrected total paid ytd is {$17000.00}. Adding the amts paid on the XXXX/XXXX/XXXX stmt for Principal ( {$2300.00} ), Interest ( {$7700.00} ), Escrow ( {$1000.00} ), and Total ytd ( {$12000.00} ) should bring the figures in the paid ytd column for Principal to be {$3900.00} ( not {$2700.00} ), Interest {$18000.00} ( not {$10000.00} ), Escrow {$3800.00} ( not {$2300.00} ), and Total ytd {$27000.00} ( not {$15000.00} ). 

16 ) the amt paid on the XXXX/XXXX/XXXX stmt in line XXXX for pymt Ocwen rcvd on XXXX/XXXX/XXXX totals {$2300.00}. Why does Ocwen remove {$4300.00} from Un-applied Funds? 

17 ) The pymt I made for {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$1000.00} from XXXX/XXXX/XXXX, and {$5.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled, as well as create and cancel a fake pymt on XXXX/XXXX/XXXX for {$3300.00} and two fake pymts on XXXX/XXXX/XXXX for {$2300.00} and {$1000.00} and re-post all XXXX transactions on XXXX/XXXX/XXXX. Why? 

18 ) Why does Ocwen change the pymt made on XXXX/XXXX/XXXX for {$3300.00} with {$340.00} allocated to Escrow to {$3300.00} and {$0.00} with {$340.00} and {$0.00} to Escrow on XXXX/XXXX/XXXX? 

19 ) If at the time of the XXXX/XXXX/XXXX stmt, Ocwen truly believes I am two pymts behind, why does Ocwen allocate {$1000.00} as a pymt to Principal on XXXX/XXXX/XXXX? 

20 ) the total paid ytd on the XXXX/XXXX/XXXX stmt for Principal should be {$4400.00} ( not {$3100.00} ), Interest {$21000.00} ( not {$12000.00} ), Escrow {$4100.00} ( not {$2600.00} ), and total {$33000.00} ( not {$18000.00} ) 21 ) the Escrow balance on the XXXX/XXXX/XXXX stmt shows {$1400.00}. why does the XXXX/XXXX/XXXX stmt show {$1000.00} when there were three pymts made to Escrow during the period between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX totaling {$1000.00}? The Escrow balance should be {$2500.00}.

Company response to consumer: Closed with explanation