Consumer complaint received 2016-10-20
Company: CMK Investments Inc
State: WI
Product: Consumer Loan
Sub-product: Installment loan
Issue: Problems when you are unable to pay

Complaint:
I took out a loan with All Credit Lenders in XXXX, WI. I was unable to pay because I was off of work on an unpaid leave for my daughter. I let the company know I was going to behind and I would call XX/XX/XXXX to pay it off. When I called I was told that my loan went to collections, but that it was their own collections department and has been in collections for weeks. I never received a call about it being in collections or from their collections department for that matter. When I called their collections dept it took them 3 days to find my loan and then I was told that it is still accruing interest and it was almost {$400.00} dollars more than what my balance was. I asked to speak to a manager and was transferred to another rep named XXXX XXXX, who was n't a manager and told them they never sent me a notice of default and per the Wisconsin State Legislature sec 425.105 and my loan agreement I have 15 days from the notice of default to cure my loan and they never sent me notices. XXXX XXXX told me that the store sent me notices, but I never received any.She told me I would have to call the store to find out about the notices. I called the XXXX store and spoke with XXXX and she said that they did send out notices, but I did n't receive it so I asked for the number for the certified mail and she said they were n't sent certified mail. So I again said that they did n't send me anything. She hung up on me. I called back and I asked for the corporate office phone number and she hung up on me 2 more times and said the corporate phone number was the collections phone number, but it was n't. I found their corporate number online and called them on XXXX/XXXX/2016 and was told a district manager would call me back. I called them on XXXX/XXXX/2016 and was told I was on the managers list of things to do. I called them back on XXXX/XXXX/16 and spoke with XXXX the same woman who took my complaint and she put me on hold. I could n't wait because I was at work. I called them today XXXX/XXXX/16 and spoke with XXXX again who said I had to pay the interest and then she transferred me to their Attorney XXXX XXXX and told me that they did n't have to send me a notice of default because technically it is n't in default. I asked him how can the loan be in collections without it being in default? Then he said I do not have a right to cure the loan for that reason. I told him that I am not disputing that I had a balance. I am disputing the interest rates and the fact that they did n't even call me or send me a notice of default AND then it was in collections for weeks before I called and found that out. If it is collections someone should have called me. Regardless they still have to follow the laws in Wisconsin and they are not. I told him that I wo n't be paying the interest on the loan and he said that I would have to. I told him I will contact a lawyer because they are violating my rights. They also made me resign an agreement in XX/XX/XXXX for the loan I took out in XX/XX/XXXX because my payday has always been every other Friday, but the credit union I bank at would pay me a day early. Effective XX/XX/2016 they stopped the deposit of pay checks 1 day early so I got my money on Friday. They made me redo the loan and said that was the only way to do it. I asked why when they always knew that I got paid on Fridays, but it was n't my fault that my bank was n't paying me a day early anymore. I think they have been violating my rights.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation