Consumer complaint received 2015-12-17
Company: U.S. BANCORP
State: OH
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have several issues with US Bank Mortgage. In XX/XX/XXXX I refinanced my home with a XXXX mortgage of {$100000.00} on a fixed rate 15 yr. balloon mortgage and a XXXX mortgage that was XXXX % of the value of my home. The amount of that mortgage was {$25000.00}. I was injured in XX/XX/XXXX on the job and called US Bank for help. I was having trouble getting paying my mortgage paid. I was told that I did n't have a mortgage it was a signature loan and they could n't help me. I kept everything current and in XX/XX/XXXX I paid off the XXXX mortgage with a buyout package from my employer. I was off work until XX/XX/XXXX and at different times I called the mortgage company to get help. I was told the same thing. When I asked about refinancing they told me I owed more on the house than it was worth and US Bank Mortgage LTV is XXXX-XXXX % of house value. Now this is the same company that approved a loan for XXXX % of the value of my home in XX/XX/XXXX. My income has been greatly reduced and it is a hardship for me to try to make the {$700.00} payment each month. Approximately XX/XX/XXXX I received a letter that my loan was moved to the mortgage department. I called again asking for help but was told I still really did n't have a mortgage they just did me a favor of transferring my loan. Now XX/XX/XXXX I was laid off from my job. I called US Mortgage for help and they sent me paperwork to apply for a loan modification. I followed their directions on the documents needed and sent them. I have received a letter in mid XX/XX/XXXX stating that if all documents are there I will get a written offer for a loan modification within 30 days. I keep getting calls at the 30 day mark stating they have n't received certain documents. I have faxed 4-5 times the same document. Also I have a loan specialists that keeps saying she will call me to verify she received the documents but I do n't hear from her until she says she needs a different document faxed to her. She promises this should be it and I have a great chance of getting the loan modification. However, this past week I had to call her several times and leave her a voice mail to let her know I am very upset with the delays and that my XX/XX/XXXX payment was being held in a " Suspense '' account and no monies were applied to my principal or interest. She called and told me that they did decided to accept my XX/XX/XXXX payment and that " IF '' I am not denied my loan modification I will here something in 30 days. I have sent a demand letter requesting all of my mortgage origination papers which US Bank Mortgage received XXXX/XXXX/XXXX. I understand it is my right to know who exactly holds my mortgage and they have 20 business days to respond to my demand according to RESPA. I was told not to get behind on my payments during the loan modification process so they are more likely to agree to one. I have been borrowing money from my family to keep my mortgage current. I can no longer do that and I will not be able to pay XX/XX/XXXX 's payment. I feel they want me to default on the loan. Also I recently had to file bankruptcy which the house was reaffirmed and discharged on XXXX/XXXX/XXXX. However, US Bank keeps sending notices to my attorney. The attorney 's office has had to fax 4 times my discharge papers because they do n't get them. The balance on my loan right now is {$83000.00} with a balloon payment of over {$77000.00} due in XX/XX/XXXX. The current value of my home is about {$55000.00}. I have been working on this modification for over 4 months now and have nothing resolved. I feel that I am a victim of predatory lending. US Bank is not willing to help at all. To date I have paid over {$110000.00} on the XXXX mortgage and over {$27000.00} for the XXXX. I am very proactive when it comes to paying my mortgage and I can not let time go by and late fees stack up. I will never be able to pay and be current if they do n't quit stalling.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation