Consumer complaint received 2023-03-31
Company: PNC Bank N.A.
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/XXXX, I went to the PNC Bank at XXXX XXXX XXXX. I had a bad experience with a woman XXXX who was rude and who I ended up doing a survey on. I scored her low on everything because she didn't provide exceptional customer service. I got a survey two days later on the XXXX. On XXXX XXXX XXXXXXXX I got a call from someone who was the branch manager I am assuming because the number was from the branch I went to, which was not my normal one, and it was on a Saturday I got the call, and was already dealing with a death in my family, so when I seen the number pull up, I picked up the phone and yelled, " I don't want to talk about the survey I did on that XXXX XXXX  at the branch '' and I hung up. Now all of a sudden on the XXXX my account gets closed for no reason at all and was unaware of the closure until today. I was XXXX the XXXX and XXXX and did not even use my card, but I filed my taxes after I received my paycheck on the XXXX, and put the direct deposit information in from my bank ( PNC ) since I had my account the last two years from when the previous company sold their bank to PNC ( I can't even remember the old bank ). But now all of a sudden it seems odd that my card was closed on the XXXX supposedly, but I used it on the XXXX, I used it for XXXX, my usual, the entire weekend, all the way up to the XXXX. Why did my card decline while I was trying to get gas today XX/XX/23??, and because of their unlawful practices, left me stranded for hours with a serious medical condition. I was unable to use my card at all today. So now I have a tax refund that will be sent back to the IRS, and having to stop payment on my pending paycheck -- all because I didn't want to talk about the woman who I scored low on a survey. This is RETALIATION and DISCRIMINATION, and the reason I was given was -- - '' The bank can choose to close my account for any reason '' but there was NOT a reason. I want to bank manager investigated, and I want to know why exactly my account was closed. To have to wait three days from the call that was placed to me about the survey, to try and find a lawful excuse -- which what happened was unlawful and poor moral ethics to even close my account because they didn't like how I complained on the survey is what my complaint is all about. I want that entire branch investigated, because they purposefully closed my account based on my comments and score on the survey from XXXX, that woman at that branch. When I left out, they were all standing around -- branch managers and all. One said have a good day, and I said hmmm and stormed out. I honestly was not happy at all about the woman clerk who waited on me. She always has an attitude it seems like she don't even like her job. She needs some training and coaching on how to provide good customer service at ALL times. I am the customer, and she should never ask me with an attitude " So what are we doing here? '' " So are you going to right your account number down ''? When they are supposed to do it if a customer doesn't have it readily available. She was just rude and I spoke on it, and someone didn't like it. I know this is retaliation and discrimination and I want it all to be investigated

Company response to consumer: Closed with explanation