Consumer complaint received 2021-08-30
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OK
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Capital One dispute with XXXXXXXX XXXX XXXX XXXX XXXX XXXX billed on XX/XX/2021 for {$20000.00} -- - Capital One made multiple mistakes and missed a critical deadline in my dispute and then claimed I lost the dispute because I signed acceptance of purchase of the vehicles as is but they can not produce that signed receipt because it does not exist. 

Here is the situation as described by a lawyer I hired to explain the issue to them. 

This letter is written to advise you that our firm was contacted by Mr. XXXX XXXX regarding the transactions entered into with XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ( XXXX XXXX XXXX ), and to articulate the claims Mr. XXXX alleges were perpetrated on him by XXXX XXXX XXXX. 

According to Mr. XXXX, he attended an auto car auction administered by XXXX XXXX XXXX on XX/XX/2021, in XXXX, Oklahoma. Mr. XXXX attended said auction based upon advertising of XXXX XXXX XXXX on social media, wherein assertions such as come find a good car at a cheap price, GREAT FAMILY CAR, and great commuter or teenagers first car were made in those advertisements. 

After being induced to visit said auction, Mr. XXXX states that he perused several vehicles and had multiple conversations with agents of XXXX XXXX XXXX regarding the viability of the cars he was interested in purchasing. Mr. XXXX avers that he was assured that each of the vehicles he purchased were in good condition prior to his purchase, and specifically told that the internal components of the vehicles were in good working condition. Within days of purchasing the three vehicles, Mr. XXXX states that he realized multiple issues, such as a blown engine, flood damage, transmission issues, etc. Mr. XXXX states that none of these issues were brought to his attention when talking to the agents for XXXX XXXX XXXX prior to purchase, even after he specifically inquiring about the same. 

Mr. XXXX believes he has been a victim of deceptive and unfair trade practices and that the vehicles sold to him were done so in violations of the Oklahoma Consumer Protection Act. Title 15 O.S. 752 ( 13 ) defines Deceptive Trade Practice as follows : [ a ] misrepresentation, omission or other practice that has deceived or could reasonably be expected to deceive or mislead a person to the detriment of that person. Such a practice may occur before, during or after a consumer transaction is entered into and may be written or oral.

An Unfair Trade Practice is [ a ] ny practice which offends established public policy or if the practice is immoral, unethical, oppressive, unscrupulous or substantially injurious to consumers. See Title 15 O.S. 752 ( 14 ) Title 15 O.S. 753 of the Oklahoma Consumer Protection Act states, in part, as follows : A person engages in a practice which is declared to be unlawful under the Oklahoma Consumer Protection Act when, in the course of the persons business, the person : 2. Makes a false or misleading representation, knowingly or with reason to know, as to the source, sponsorship, approval, or certification of the subject of a consumer transaction ; 3. Makes a false or misleading representation, knowingly or with reason to know, as to affiliation, connection, association with, or certification by another ; 5. Makes a false representation, knowingly or with reason to know, as to the characteristics, ingredients, uses, benefits, alterations, or quantities of the subject of a consumer transaction or a false representation as to the sponsorship, approval, status, affiliation or connection of a person therewith ; 7. Represents, knowingly or with reason to know, that the subject of a consumer transaction is of a particular standard, style or model, if it is of another ; 8. Advertises, knowingly or with reason to know, the subject of a consumer transaction with intent not to sell it as advertised ; 20. Commits an unfair or deceptive trade practice as defined in Section 752 of this title... 

Mr. XXXX believes XXXX XXXX XXXX engaged in unlawful practices through false and misleading representation by the agents of XXXX XXXX XXXX, which induced him into purchasing multiple vehicles that he would not have otherwise purchased, but for those false and misleading representations. Mr. XXXX submits that flooded cars, cars with blown engines, and cars needing thousands of dollars worth of repair costs before being road worthy are hardly considered good cars and certainly not great commuter or teenagers first car. As such, Mr. XXXX believes XXXX XXXX XXXX engaged in false advertising of the vehicles he purchased. Finally, Mr. XXXX states he has an audio recording of an employee of XXXX XXXX XXXX stating that the agents should not engage in such activity, but that they know it happens.

Company response to consumer: Closed with explanation