Consumer complaint received 2017-03-17
Company: SUNTRUST BANKS, INC.
State: DC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I 'm confused as to where SunTrust is on my appeal of their alleged denial of my modification request submitted in XX/XX/XXXX. This may relate to my appeal filed in XX/XX/XXXX and is in file complaint history Case number : XXXX. 

The XX/XX/XXXX SunTrust letter on file with the CFPB discusses a missing XXXX and completed tax returns. 

This is the email trail and document submission to Suntrust sent on XX/XX/XXXX. 

XX/XX/XXXX Please see my letter on the continuing bad treatment from SunTrust. 

No representatives from SunTrust have called me and the data I have submitted is complete. 

0n XX/XX/XXXX, at XXXX, XXXX ; wrote : Good afternoon. 

I spoke with a representative today. 

I hereby resend all of the items that I have sent previously in XX/XX/XXXX. 

I also attach another copy of of the business return, XXXX, signed, and the XXXX attached to the business return. 

I hope that SunTrust will proceed with a modification, forbearance, and other matters as first requested in XX/XX/XXXX. 

Thanks XXXX Begin forwarded message : From : XXXX Subject : Re : Suntrust Loan # -Schedule of Income, Form XXXX, Part of XXXX Date : XX/XX/XXXX at XXXX EST To : XXXX, XXXX Cc : " XXXX ; XXXX : Here is a schedule that is a part of the XXXX submitted to show my income in XX/XX/XXXX, XXXX ; XXXX ; Begin forwarded message : From : XXXX Subject : Re : Suntrust Loan XXXX XXXXSchedule of Income, Form XXXX, Part of XXXX Date : XX/XX/XXXX at XXXX EST To : XXXX, XXXX Cc : " XXXX '' XXXX ; XXXX XXXX ; XXXX : Here is a schedule that is a part of the XXXX submitted to show my income in XXXX, XXXX ; XXXX XXXX ; Begin forwarded message : From : XXXX Subject : Suntrust Loan # XXXX-Requested Items Date : XX/XX/XXXX at XXXX EST To : " XXXX '' XXXX ; XXXX XXXX ;, XXXX Cc : XXXX, XXXX, XXXX XXXX ( XXXX ? ) : Thanks for your call on XX/XX/XXXX. 

Here are the items you informed me to submit to SunTrust to complete the modification request. 

As shared in my earlier request, I request a modification approval and forbearance in XX/XX/XXXX. 

1 ) Hardship Affidavit with all questions answered. 

2 ) XX/XX/XXXX XXXX Tax Return with XX/XX/XXXX XXXX Corporate Tax return showing withdrawals/income. 

3 ) Most recent P & L for company through XX/XX/XXXX. 

XXXX P & L Mod Request XX/XX/XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; Begin forwarded message : From : XXXX Subject : Suntrust Loan # XXXX-Requested Items Date : XX/XX/XXXX at XXXX EST To : " XXXX '' XXXX ; XXXX XXXX ;, XXXX Cc : XXXX, XXXX, XXXX XXXX ( XXXX? ) : Thanks for your call on XX/XX/XXXX. 

Here are the items you informed me to submit to SunTrust to complete the modification request. 

As shared in my earlier request, I request a modification approval and forbearance in XX/XX/XXXX. 

1 ) Hardship Affidavit with all questions answered. 

2 ) XX/XX/XXXX XXXX Tax Return with XX/XX/XXXX XXXX Corporate Tax return showing withdrawals/income. 

3 ) Most recent P & L for company through XX/XX/XXXX. 

XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX Personal Bank Statement XX/XX/XXXX ________________ While I have multiple letters from SunTrust, I do not have the XX/XX/XXXX loss mitigation letter or a reply to my appeal letter of XX/XX/XXXX or any calls from Suntrust Mortgage or messages since XX/XX/XXXX ,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief