Consumer complaint received 2016-12-02
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
To whom it may concern ; As of today, I have been notified by my Experian credit monitoring service as well as I did a credit pull on my credit and noticed that not only did I have ( XXXX ) inquiries that I submitted a claim on yesterday ( Case # : XXXX ), but apparently I had other inquiries that were initiated without my consent and obviously a fraudulent attempt to gain credit/money without my knowledge. 

I did temporarily lift my security freeze, giant mistake on my part, in hopes that once I contacted my current creditor XXXX they would increase my credit limit once they reviewed my credit, to which they did. What I was not expecting is that apparently somehow an application spree was then initiated in a 24 hour span. The following inquiries were unauthorized by me ; 1 - XXXX XXXX - XXXX/XXXX/2016 2 - XXXX - XXXX/XXXX/2016 3 - XXXX/Bank XXXX - XXXX/XXXX/2016 4 - XXXX - XXXX/XXXX/2016 First off, I have called and spoken and subsequently filed a complaint with each individual creditor 's fraud and credit card services departments accordingly. XXXX is adamant that they can not remove the inquiry because they have no record in their system that it even occurred. I called and spoke with XXXX, and they more or less do n't care even after they placed me on hold for a little over an hour. They stated that they would be sending me out a form so that I can put my request in writing. I then called XXXX and found out that this inquiry was also initiated online and was forwarded to their fraud department as well. They too stated that it should n't have pulled my credit and that it was frozen. I told them that it was clearly not and asked if I could forward to them via email, fax anything that would prove the inquiry does in deed exist. This too was to no avail. I was told that they deem inquiries as a factual account even though they ca n't find me in their database. I have no idea what any of this even means. 

Again, the only actual inquiry that I did in fact initiate was with my creditor XXXX. Please do not remove this accordingly as this is a legitimate action on my credit file. 

I would greatly appreciate your help with this matter. Lastly, I have tried to place my security freeze back on my file immediately, but was told by multiple people within your " Special Handling '' department that this was impossible until the lift expires. Is there any way you can place the freeze back on my credit file in hopes that this does n't continue? My PIN # is XXXX if needed for verification purposes. 

I can be reached anytime at XXXX XXXX XXXX XXXX, XXXXXXXXXXXXXXXXXXXX or via mail at : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX CA XXXX. 

Thank you for your time and help with this matter. I can not begin to tell you how much I appreciate it. 

Regards, XXXX XXXX XXXX Credit File # : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief