Consumer complaint received 2016-06-10
Company: JPMORGAN CHASE & CO.
State: PA
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Dear XXXX, I have been advised by XXXX to contact you and make a complaint after all my effort and time trying to deal with Chase Credit Card related to an account which I never opened in my whole entire life and have no clue about unless the end of last year, so please allow me to explain what happened : I have got a job offer since XXXX, XXXX to work with the FBI and the agency did run my credit report to make sure it is clear as it is a must to start working for them. 
It was a shock to me when I saw XXXX accounts which I never opened out of me living outside the XXXX from XXXX till XXXX. I was asked to clear these accounts from my credit report prior to initiate taking the job, while they advice me to contact XXXX which they rely on as a trusted resource. I did contact XXXX filing an identity theft claim and provide them with all the proofs apply to show my residency in XXXX. Also I did contact XXXX chase and XXXX regarding the opened accounts and had also fraud and identity theft claim open with them since the end of last year. It did n't take long for XXXX XXXX to close the account and clear my name, while despite all the documents I had provided Chase investigator XXXX XXXX, she told me that they find the signature is matching but she said that they would give me another chance to give them more proofs that I was outside XXXX. XXXX, it is been more than 8 months now and I am sending this lady all types of documents needed and she keeps telling me that the account is going to remain open. Although this account was opened in XXXX by whoever and it is been almost 10 years until now and with all legal documents I provided, she is not acknowledging anything and still saying that she is not convinced. Out of frustration and because I do n't want to lose the opportunity to serve my country and work with the FBI, I traveled to XXXX two months ago and I got more than XXXX pounds of all documents which might help wiping off that disaster from my report record ( Electrical, water, Gas bills, Auto payment, bank statements, rental agreement, ID card, health card and medical appointments and visits, work permit, report cards of my XXXX children whose names appear on the residency document and much more ) It is in vain everything I have done to give this lady or her manager XXXX XXXX XXXX XXXX, because they have no excuse at all, the only thing they keep repeating is that but the signature matches and today thousands of people are having identity theft including their signature so why me in particular. And when I asked XXXX yesterday, what is the law regarding closing this account he said that he does n't know and there is no time frame which means he can XXXX people 's lives as he likes just as easy as is. 
I told XXXX them that I am going to sue them and file a complaint against them because they have been playing around by giving me hope and every time they say if you can prove that you were outside we might think about it, and then after all what I have done they went back to day XXXX since end of last year saying that the signature does match. 
I do n't think that this is fair, they wasted more than 8 months playing fool to back me off from getting the job, I ca n't wait for their conscious to wake up while I have a family to support and I need to work. An account which I never opened goes back to almost 10 years ago is sitting there because XXXX persons have made up their mind without any evidence. I call this a discrimination and I beg you to help me out clearing them out of my report record as I will be providing you with all the documents which proofs that I was living and working XXXX outside XXXX. I appreciate your understanding and your cooperation, than you. 

Best regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation