Consumer complaint received 2015-04-10
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We have been mistreated and misled by the representatives at Rushmore. We can not understand the poor treatment we have received during the servicing of our mortgage loan. 

Let me give a little background : I 'm a XXXX years. I XXXX in XX/XX/XXXX and we have lived in this community for 26 years. I had an accident at work, badly injuring my XXXX in XX/XX/XXXX. I rely on my XXXX for work ... this accident caused me to fall behind due to the recovery time and the job loss. Plus, my XXXX never completely healed, forcing me to work only in a XXXX. I am trying to go to school to learn a new profession to add to my existing job and maybe replace it. 

Once our construction loan converted to a home loan it was held by XXXX XXXX. When I got hurt and fell behind, we tried to catch up but then the loan was transferred to Rushmore. When that happened, it seems the fixed rate loan I signed up for became an interest-only adjustable rate loan. Our payment shot up from $ XXXX to $ XXXX within XXXX months!! Is that even legal? 

Once we reached out to Rushmore to try and get some help to get back on track with the mortgage, we were constantly being treated unfairly. In fact, a supervisor named XXXX XXXX had the nerve to say to me as I was trying to get a completed modification application submitted that I should " start saving money '' since he had to respond to his investors who were business men and I was just another file. I had n't even officially applied and he was indicating that my application would be denied and that I should start saving for what was coming. It was very negative and the exact opposite of helpful to someone looking to save their home and fix the problem that we could n't avoid. 

I was constantly submitting documents trying to complete the application for a modification of my loan, many of them submitted multiple times due to the complete incompetence of the Rushmore staff. I was never given a single person to deal with. I just repeatedly submitted documents to a department. And of course, my application was eventually denied as the supervisor had predicted. 

Rushmore 's entire operation acts like a group of bullies and thugs, not businessmen. I want Rushmore to take a hard look at the servicing history of our loan and give us some reasonable options to save our home and get back on track with our mortgage. I believe our loan qualifies for help and Rushmore should provide us with a loan review for a loan modification or restructure. Rushmore had turned our life upside down with deceptive, unethical and probably illegal activities and have proven that their organization is nothing other than a greedy company interested in profits without care for the wellbeing of Rushmore clients. 

I am very kind, but also tough and resourceful. Rushmore has left me no choice but to engage elected officials and regulatory agencies to help me against their tactics. Again, I built this home with my XXXX hands, so it is very important to me not to lose this home due to an unavoidable and unfortunate accident. I will do whatever I need to do to save my home. I am not asking for a handout, just to be given a fair chance with reasonable options to save my home. 

Thank you for any assistance you can provide.

Company response to consumer: Closed with explanation