Consumer complaint received 2017-07-03
Company: SYNCHRONY FINANCIAL
State: NC
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
account card was opened on XX/XX/XXXX, with no interest for 1 year if paid in full by XX/XX/XXXX. card was use with care credit, which uses synchrony bank. We never received initial credit card in the mail, nor did we receive any bill associated with account. after 30 days, we contacted the company in reference to the account, and spoke with a representative who stated the company had an error on the account, no fault to us, and after making a payment over the phone, the representative stated the account was updated, and all fees that had been charged would be removed, and we proceeded to set up an automatic payment by giving our information to the person who stated payments would automatically withdrawl from our bank on the XX/XX/XXXX of each month in the amount of XXXX. after 2 billing cycles, we noticed a payment had not been processed on our bank account, so we called and spoke with a rep in XX/XX/XXXX regarding the account. we were told that there was an error, again, no fault of our own, which caused the information to not process on the account, and the rep would be able to ensure proper set up for automatic payments once we made a payment to bring the account back up to date. after making a payment to the rep, we provided our account information again, and the rep stated payments were to come out on the XXXX of each month in the amount of XXXX again, we were ensured that the fees would be waived from the account leading back to XX/XX/XXXX. now it is XX/XX/XXXX, and i contacted the company once again, because payments have not been coming out. the rep told me there was no record on file of the above mentioned conversations, however promised to remove a total of {$120.00} ( 4 months worth of late fees ). the rep refused to acknowledge the reasons why the previous times i gave my personal information nothing was done. also, stated that the company was not liable for the multiple fees and interested currently being charged monthly to the account that were never part of original agreement, nor authorized. there are several fees, each fee increases by the month, and each month the late fee increases by {$10.00}, and after MULTIPLE contacts, and attempts to resolve account issues, nothing has been done. when trying to view the account online, there is limited to no information available on the history, and there is an additional account not linked to my current account as well. i have had several recent inquiries to my credit report since opening this account in XX/XX/XXXXas well, and several online purchases via my banking information that were not authorized. i have issued an alert to both the credit reporting agencies and my bank. after speaking with a rep today ( XX/XX/XXXX ) i am certain that this company is not following proper regulations, and i am highly concerned that they might be behind our recent credit/banking issues. the original credit was for {$400.00}, and the current bill shows the balance is {$460.00}. there have been a total of {$210.00} since the account was opened, leaving the correct balance to be only {$180.00}, which is what shows on the website online via care credit. however, when directed to synchrony, it shows the {$460.00}, and that amount is comprised of a total of {$280.00} in fees! that is MORE than HALF the original balance when the account was opened! research online shows this is a common practice of the financial institution, and they have been reported numerous times for this, which according to records, is not legal, nor was it part of my original agreement when approved. my credit report also shows that a previous account, closed in good standing, paid in full, as being reported to be closed by collections, which i have disputed and resolved more than 1 time. the company continuously reports that closed account in this manner, and every time i have had to dispute it, and have it striked from my report. how is any of this legal or possibly still able to continue?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief