Consumer complaint received 2015-05-11
Company: WELLS FARGO & COMPANY
State: SC
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
My History : I am a member of Wells Fargo for the past XXXX years. I have many accounts - XXXX Business Checking & Savings, Personal Checking & Savings, XXXX Children 's accounts, Credit Card and Overdraft. There has been an increasing wave of changing staff/ leadership at the XXXX XXXX, XXXX , XXXX XXXX location. In XX/XX/XXXX alone, I processed XXXX dollars. 
The Problem : I reported fraudulent activity on XXXX of my accounts between XXXX XXXX & XXXX XXXX in XXXX XXXX, XXXX - I contacted customer support to freeze the accounts several times ( as new charges would show up and I would again have to call ). I have XXXX different calls documented. I also requested them to freeze the withdrawls or processing of ANY checks. They clearly stated they would and in order for me or anyone to make withdraw on the account they would need a reference code ( XXXX ). On XXXX XXXX, a {$3000.00} check was cashed at the XXXX XXXX, XXXX, XXXX branch. 
Due to the lies by online services and the increasing amount of funds stolen, I went into the branch on XXXX XXXX, XX/XX/XXXX to cancel all my accounts and take my business to a local bank. 
When I asked a service rep to explain how they " cashed '' a {$3000.00} check when there was a freeze on my account, she whispered, " I 'm not sure why that was done, but someone here went ahead and approved it ''. Again, disappointed by the lack of protection, I asked for my funds ( around {$30000.00} ) to be delivered to me in cash as I had payroll that day and would need to immediately deposit into a bank. She began processing the closing of my accounts and had all paperwork ready for me to sign. I did NOT sign anything. However, the " manager '' XXXX XXXX XXXX came up to talk with me. Note : I only encountered this man one other time and he was extremely rude and curt with me. The manager proceeded to tell me that I could not withdraw my funds in cash, as he only had {$3000.00} total cash in the bank. I told him that I needed around {$10000.00} cash for processing my payroll and would take the rest in a cashiers check. He stated he did not " feel '' like doing that. He told me that he did not " like my attitude '' and it 's " his way only ''. I stated that I had been a member for almost XXXX years, have had many accounts and was completely astonished that his staff member would cash a check on my account a XXXX days prior when there was a massive fraud and security breach issued. He said " he had every right to do so since the signatures matched and he felt there was no threat. And more, I 'm requesting that you leave my bank right now. '' He then proceeded on making a scene by talking so the entire bank could hear. He instructed the kind banker that was stuck in the middle to leave her desk and then he told me he was calling the POLICE on me! I stated there was no way I was leaving until I had my funds. I requested multiple MULTIPLE times that I wanted XXXX cashiers checks made out for a gross amount that was in my account ( around $ XXXX total ). He said he would not help me with anything. The police showed up ( who know me ) and the " manager '' told them I was " trespassing and would not leave '' ( Imagine that! I have {$30000.00} in that bank, have been a member for almost XXXX years, but I 'm trespassing!!! ). I ended up walking into the lobby with the police and explained the situation. The police sympathized with me ; yet, because they were instructed I was " trespassing '', I could not immediately re-enter. I told them what I needed, and they went back in to obtain my paperwork and the money orders. XXXX XXXX XXXX would NOT give them my paperwork, nor the money orders. I immediately logged into my online banking to find everything EMPTY! No money, no accounts. 
Conclusion : I went to the XXXX XXXX branch where the manager told me they wrongfully closed my accounts. He re-opened them, initiated online banking again and apologized for the wrongdoing of both online customer service and the " manager ''.

Company response to consumer: Closed with explanation