Consumer complaint received 2022-11-07
Company: Mr. Cooper Group Inc.
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
Hi there, I pray all is well. 

I applied for a loan modification on my VA home loan around XXXX & XXXX to help resolve the financial hardships caused by XXXX and XXXX XXXX  XXXX XXXX. They continue to harass, damage and destroy vehicles and other property, close my debit card ( s ), allow unauthorized charges, change addresses, names, and other information that I never approved of. Additionally, I continue to receive threats & attacks. Also, other gov offices/officials, lawyers, advocates, and other supporters that are aware of these unwarranted attacks are also harassed, threatened, attacked. 

When the word THEY is used Im referring to the mortgage company/bank and all other parties involved in these attacks, known and unknown. This fact is based on texts, e-mails, mail, calls, and other correspondence and alerts informing myself and other experts reviewing this matter that the attacks and hacks ( cyber attacks ) will continue. One expert claimed after their business system was hacked and money was stolen from their business account that the law enforcement agencies and financial authorities advised they are unable to assist, supposedly, very strange. 

The latest events are that I have requested multiple times around XXXX ( before and after ) for the mortgage co to provide me with the status on the assistance checks theyve been provided. They claim no assistance have been received, yet the gov office ( s ) /veteran support organization who provided the assistance confirmed payment was sent/delivered/received. Also mortgage co website showed that they have received some assistance funds numerous times but they refuse to provided me with any information, and they claim there were no funds, and that they have not received anything. 

Numerous times I contacted XXXX XXXX to discuss refinancing/refunding options and they have yet to provide me with adequate information and in most cases they ignore my request altogether. They are playing games. 

Around XX/XX/2022 they again discriminated against me by rejecting my application after it was already approved. Their move was retaliatory, unjust, illegal, unlawful, unethical, etc. They were put on notice by myself and legal counsel of other related unlawful acts they committed that directly affected and influenced this situation and others. 

How could and why would anyone trust them. Their employees/staff/management seem to never be on the same page and always provide different/contradictory info and even advise me that the other reps in their organization provided wrong info. Its draining. The hackers advised that they focus on XXXX veterans and elderly and assist the banks and other criminals. Many of the moves the XXXXXXXX XXXXo made against me and other law abiding professionals and offices are unlawful. The hackers/criminals warned me, they even targeted/attacked gov offices/officials, state employees, lawyers, doctors. They claim they can and will hack and attack any and all gov offices that attempt to assist. Subsequently the IRS data was leaked recently, as well as gov project info being leaked/stolen from various offices. 

On XXXX they changed my address WITHOUT my authorization. 

Its something nearly everyday and multiple times a day in a lot of cases dealing with them. 

All I wanted was to do is get my mortgage in good standing but they refuse to allow that. I just really dont want to have anything to do with them ( XXXX XXXX ) because the very fabric of its foundation is built upon fraud, deception, manipulation, treachery, lawlessness, etc.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation