Consumer complaint received 2017-08-25
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I requested that Experian address specific questions about an investigation they claim they made. The complaint is about Experian Credit Bureau not adhering to my request to remove specific information erroneously recorded on my credit report. Experian Credit Bureau was served a final notice and still has not submitted the answers to my questions about their investigation. This bureau has refused to remove all account information I have been disputing for a year now.
I specifically requested the following information from Experian : What certification/certified documents were received to conclude the investigation? I specifically asked for a complete copy of all information that was transmitted to the furnisher as part of the investigation.
I also wanted to know who they spoke to.
What was the date?
What was their position?
What number did they call?
What is the name of Experian employee who spoke directly to the creditor ( s )?
What is the position of this employee that spoke to the creditor ( s )?
What is your position to the employee?
I have listed below the companies/accounts ( 12 total ) Experian continues to record and will not delete. Please see attachments ( Exhibits A, B, C ) for each letter sent to Experian about the complaint/dispute.
They are as follows : 1. XXXX XXXX  Loan Type : Credit Card, Terms REV Industry : Bank Credit Cards Open Date : XX/XX/XXXX Status Date :XX/XX/XXXX No account number information recorded 2. XXXX XXXX XXXX XXXX Loan Type : Conventional Real Estate Loan, Including Purchase Money First Industry : Mortgage Companies Open Date : XX/XX/XXXXStatus Date : XX/XX/XXXX Acct # XXXX 3. XXXX XXXX XXXX XXXX Loan Type : Conventional Real Estate Loan, Including Purchase Money First Industry : Mortgage Companies Open Date : XX/XX/XXXX Status Date : XX/XX/XXXX Acct # XXXX 4. XXXX XXXX XXXX XXXX  Type : Unsecured Loan Industry : Credit Unions Open Date : XX/XX/XXXXStatus Date : XX/XX/XXXXNo account number information recorded 5. XXXX XXXX XXXX Loan Type : Unsecured Loan Industry : Finance Companies Open Date : XX/XX/XXXX Status Date : XX/XX/XXXX No account number information recorded 6. XXXX XXXX XXXX Loan Type : Auto Loan Industry : All Banks Open Date : XX/XX/XXXX Status Date : XX/XX/XXXXAccount # XXXX 7. XXXX  Loan Type : Auto Loan Industry : All Banks Open Date : XX/XX/XXXX Status Date : XX/XX/XXXX No account number information recorded 8. " XXXX XXXX XXXX '' hired by XXXX XXXX XXXX XXXX Acct # XXXX 9. " XXXX XXXX XXXX '' hired by XXXX XXXX XXXX  Acct # XXXX '' 10. " XXXX XXXX XXXX '' hired by XXXX XXXX Acct # XXXX 11. Bankruptcy chapter XXXX Type : Bankruptcy chapter XXXX-dismissed Filed Date : XX/XX/XXXXStatus Date :XX/XX/XXXX Court # XXXX / Case Number : XXXX 12. Previous Address : XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ReportedXX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief