Consumer complaint received 2016-06-28
Company: TRANSWORLD SYSTEMS INC
State: IL
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
Situational brief : XXXX assigned to my husband and myself was confirmed both by the insurance agency XXXX XXXX and the XXXX office to be covered under the plan we had. The PCP was under the XXXX XXXX XXXX, which reportedly handles all billing correspondence between the XXXX and XXXX. 
-- - What happened : A routine wellness visit and related services were rendered by the doctor, which are fully covered with copay by the insurance plan, to which we paid the copay. The services should have been fully covered and paid out by XXXX to XXXX and the XXXX as a result. However, when the services were billed to XXXX by XXXX 's billing staff on behalf of the XXXX, an incorrect Tax ID was denoted for our XXXX. This was a clerical issue on their part which they have admitted to and apologized for multiple times. Since an incorrect Tax ID was used XXXX denied the covered services as a result. Even though XXXX XXXX was made aware that this was due to the incorrect Tax ID being used, the case was automatically forwarded to their collections department. When XXXX XXXX and XXXX XXXX were both informed of this oversight, Billing assured me that it had been redacted from Collections, however Collections was indifferent. 
-- - What I 've done to attempt to resolve this : Well over half a year has passed since this began, and all the while I 've been corresponding with the three parties to get this clerical issue sorted out. I have been assured by all three parties that this is of no fault of my own, and that there is absolutely nothing I can do on my end to amend their error ( as the XXXX Tax ID can not be disclosed to me, nor do I have any authority to amend the paperwork with this correct information ). 

I was assured by XXXX Billing Director XXXX every time we spoke that this would not be sent to collections, that no action was needed by my part, and that I can disregard notices being sent automatically regarding the " amount due '' as they were working with XXXX to sort this out. He explained that he was sending my case to their " specialist that handles cases dealing with XXXX '' and that it would be taken care of and would not hit my credit report. I had since been checking in with XXXX and XXXX periodically and been repeatedly told the same. 

One month ago I received a notice that my case was being sent to a collections agency if I did not send a Notice Of Appeal to inform XXXX and XXXX of any error. On XXXX XXXX I used certified mail to send this notice. XXXX has yet to confirm receipt. Just recently XXXX confirmed receipt and denied to pay out because the incorrect Tax ID is still being sent, and that I may request the information they have, and send it with a complaint to Illinois Department of Insurance ( I am waiting the 30 days to receive this info to do so ). 

Yesterday I received a letter from XXXX collection agency Transworld Systems INC. indicating that this has indeed been sent to collections and that it will be reported to all credit bureaus unless I pay the full amount due. 
-- - Info : The XXXX representative that assured me that this would not happen is the Billing Director XXXX. His direct line is XXXX. 

The main billing number for XXXX and/or the XXXX is XXXX. 

The PCP in question is XXXX XXXX XXXX, the direct number of the office wherein service was provided to us is XXXX ( she nolonger practices at this office, as the case is half a year old and she reportedly left due to numerous other instances of the same happening to other patients ' accounts, preventing her from receiving her payments ). 

The number for XXXX 's collections agency, Transworld Systems INC, which is wrongfully accusing me and holding my credit score hostage is : XXXX The number of XXXX XXXX is : XXXX

Company response to consumer: Closed with explanation