Consumer complaint received 2022-04-29
Company: Chime Financial Inc
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I went to XXXX XXXX XXXX for a XXXX  XXXX  XXXX  on XX/XX/2022 the fee was {$30.00} ( doesnt go towards your service ). We discuss a quoted price of {$1100.00}, Hairstyle I wanted, how to maintain the hairstyle and the DOs & DONTs. The same day I sent her a {$200.00} deposit to order the hair & I booked for XX/XX/2022. XX/XX/2022 she contacted me stating she has to cancel because the hair isnt here, would I like a the {$200.00} refund or do my real hair for free. I told her I would like the {$200.00} refund & I will send it back once the hair comes. XX/XX/2022 she texted me stating the hair arrived so I got on her site to send her {$200.00} again once I get on her site I see she changed the prices to {$100.00} more & new appt is XX/XX/2022. XX/XX/2022 I get to my appt, bout half way doing of her doing my hair she tells me I dont have enough hair & I need to pay her {$200.00} more than quoted price plus the {$100.00} she went up. I told her thats not okay to do that to me when you already quoted me something else. So she gave me cheaper extensions called tape ins instead. When I was done I told her this is not the hairstyle I asked for but its okay. ( I have a picture of the hairstyle I asked for & I have a picture of my hairstyle what she did ) XX/XX/2022 they started coming out from my roots very painful. I contacted very nonchalantly she said well dont comb your hair because they can come out. I communicate with her many times everytime they come out the last straw was XX/XX/2022 XXXX getting ready to go out & 4 more comes out while Im curling so I sent her pictures & contact her about this because Im very upset at this point she never says sorry or try to fix anything. She tells me Im misunderstanding her she will put them back in at my tighten appt which is {$250.00} + {$30.00} deposit I already paid for XX/XX/2022. ( she wants me to pay for to fix her mistakes ) so I contacted my bank to dispute the charge as goods/services not as described Because this false advertisement I cant do any of things/ hairstyle she states on her XXXX & faulty services because I purchased the hair from she installed them & now they are coming with in the first two days. I provided proof of everything Im stating including pictures. She lied to them & said I had this style in for months & just now complaining about it. Which isnt not true they were installed XX/XX/XXXX the first day I texted her saying I had problems was XX/XX/XXXXXXXX XXXX  two days later then XX/XX/XXXX a month & two days I have about 10 out in the first month. These are suppose to be in for 12 months with tightens every 3 months. Im suppose to be able to go swimming, take a shower, comb, brush, Wear ponytail or bun & curl I wasnt able to do anything of these things because they kept falling out from my roots which is very painful. I put in 3 claims for CHIME BANK to fix this and no one is helping me since Ive been scammed for false advertising. I spoke with 3 supervisor & 1 manager the manager was playing a video game while not helping & being rude then he hung up in my face. I absolutely can not get any type of help from chime bank. My next step is suing the hairstyle!

Company response to consumer: Closed with explanation