Consumer complaint received 2015-10-15
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
This XXXX I received renewal notice from XXXX XXXX wind only insurance ) and when I started to review the situation, I discovered that Ocwen XXXX mortgage lender ) had reinstated wind only coverage with XXXX sometime end of XXXX XXXX a policy that should had never be paid/reinstated or renewed. A policy who 's effective date was in XXXX XXXX for which in XXXX XXXX I had obtained HOM both Fire and Wind coverage with XXXX and had, had Ocwen pay for it out of our escrow. I received " Notice of Cancellation '' from XXXX for non payment and Ocwen inclusively removed XXXX disbursement from being calculated in our escrow. 
So this XXXX I contacted XXXX and advised them there was an error on the part of Ocwen and that I never authorized or realized they had paid them for what was duplicate wind coverage and asked them to please reimburse us for what was clearly an error. I provided XXXX copy of our XXXX declaration page reflecting wind coverage and copy of their XXXX XXXX XXXX " Notice of Cancellation '' dated XXXX XXXX and inclusively that they should of never re-instated coverage backdating more than 90 days without my signature or authority. At the end XXXX refused to reimburse the total policy and only returned us {$400.00} of the {$6500.00} dollars, stating I had never officially cancelled until this XXXX XXXX. At this point I appealed to Ocwen ( lender ) XXXX ; I ask Ocwen to contact XXXX and obtain full reimbursement of our policy on what was their error in paying them in the first place after many phone calls they finally responded that XXXX had refused. In turn I appealed to Ocwen to reimburse us for duplicate wind coverage on what was their mistake, stating their records clearly reflected that we had full coverage, that in XXXX XXXX they remove XXXX from being a part of our escrow, that this was most definitely an error on their part, XXXX full insurance was paid out of escrow and they had all records reflecting that our home had full coverage. Again after many phone calls with up to XXXX different agents an Ocwen agent claimed they had asked management and they had denied reimbursement on their error. They admittedly agreed that it was n't clear what promoted someone at their end to contact XXXX and request a back dating but also refused to reimburse us any part of the {$6500.00} in duplicate wind coverage. The reason for our change of coverage was to save money, we were able to reduce our wind coverage portion with XXXX from {$6500.00} to {$3200.00} for the same period. Ocwen 's records clearly reflects that XXXX was full HOA coverage in was in place effective XXXX XXXX and their escrow records even reflect removing the XXXX escrow in XXXX, what I neglected in noticing is that sometime in XXXX XXXX they added the XXXX {$6500.00} payment back into escrow. In my defense I was struggling with Ocwen from XXXX XXXX through XXXX XXXX to recalculate our monthly payment because our monthly payment when Ocwen took over servicing our loan in XXXX XXXX had increased {$4200.00} to {$6200.00} due the inflated insurance coverage. Our previous XXXX XXXX XXXX had dropped us in XXXX and we were faced with lender placed fire insurance and XXXX wind insurance.

Company response to consumer: Closed with explanation