Consumer complaint received 2021-06-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: UT
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/2021, I was introduced to a company that was very popular online XXXX XXXX  XXXX, they claimed they had their headquarters in Florida USA and that they were customers of Bank of America. They claimed to be a XXXX  firm devoted to Private Transportation Services. The deal was inviting people to take part by buying one of the different packages they offered and becoming an investor. At first, I doubted but then I asked how was I supposed to become a customer and they gave me their Account N at Bank of America for a wire transfer. As I am also a BOA customer and I have been for 11 years so far, I did not doubt for a minute, as I never imagined Bank of America would have scammers as customers who would hold an account with them and using it to commit fraud as it happened to me. So I transferred these people USD XXXX  in 4 different transfers ( I attach the screenshot ) from my account at BOA to theirs, the details were : Beneficiary : XXXX XXXX XXXX, Account N : XXXX XXXX XXXX - ACH Routing N : XXXX XXXX. The deal with these people was that as I become an investor I would be getting a dividend on the amount I invested with them, that fund would be in the form of XXXX and would be deposited on my online account at XXXX : XXXX, once there I could withdraw them or do whatever I wanted with them, I would be getting them on a monthly basis but after 4 months and in spite of the fact I do see the dividends appearing on my account none of us, the investors, have been able to withdraw, transfer or move and do whatever we wanted with the funds, meaning this is by now a fraud as those credits are worth nothing if you can not even move them somewhere. Today, with just stating XXXX XXXX on XXXX you may read about how famous they are by now by the numerous members they cheated. The issue was I contacted BOA and asked for explanations, how it was possible they were cooperating in some way with this fraud by having as customers scammers like these without investigating them, but they said there was nothing to be done to recover my funds and washed hands off the issue. Moreover, I have had to call myself a thousand times and was passed from one operator to another to find out my claim was disregarded, they did not even send me a notification as they said they would do. So not only I feel fooled by these scammers, but also by BOA who is not helping me at all and not even showing interest in my issue. I sent these scammers 4 different transfers totaling XXXXusd on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/2021 I arrach a screenshot. I also have known these scammers are also cheating people through another Bank : XXXX XXXX : Beneficiary : XXXX XXXX XXXX Account N : XXXX XXXX Routing : XXXX XXXX : XXXX XXXX : XXXX They claimed their address is at XXXX XXXX XXXX. XXXX XXXX Fl, Phone : XXXX ( XXXX ) XXXX I know the name of the so-called " director '' as he claimed himself was a guy named XXXX XXXX XXXX attach a screenshot of his ID card which has been posted by other victims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation