Consumer complaint received 2016-07-11
Company: Selene Finance LP
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I have a home loan with Selene Finance that is currently in arrears. I am in danger of losing my home due to their questionable servicing business practices. The problem I am having with my loan stems from Selene Finance attempting to offer an unrealistic modification on my property as well as keeping our home in a foreclosure pattern. I have been trying for year to work with Selene Finance on getting us on a reasonable payment plan, restructure, or loan modification but I just ca n't seem to get through the red tape. I am not asking for any handouts, just to be reviewed for a reasonable payment, but Selene seems unwilling to offer a reasonable modification. They have added over {$22000.00} in unexplained charges to our account. We have made XXXX trial payments which were XXXX per month higher than our original loan and now they have come out with a final modification plan that has increased again by another XXXX per month. They will not explain where they are getting their figures from or how any of the monies are being applied and have kept our home on the foreclosure sale date of XXXX XXXX, XXXX!!! I need your office 's help to resolve my mortgage crisis. 
In XXXX, we acquired my home signing a purchase money loan originated with XXXX. and brokered to XXXX. My loan has since been transferred, most recently to Selene Finance. Nevertheless, I tendered my payments on time as agreed for 9 years. However, in XXXX, we lost our XXXX business and we incurred a substantial loss of income. We closed the business permanently. To compound matters, my husband has been employed only sporadically over the past few years. We began to struggle to timely tender our payments. We did the best we could to keep up with my mortgage payments, going as far as depleting my savings and reserves, but we eventually defaulted on our home loan and was moved to foreclosure status. 
In XXXX, we contacted XXXX agents advising of my struggles to timely tender my mortgage payments. XXXX 's agents offered me an opportunity to apply for a loan modification. I submitted the completed application along with all requested documents. We were able to successfully complete a modification on which we defaulted as a result of the loss of the business. We applied another time for additional help and were turned down. They stated we could apply again and we did. With this next application it was transferred to Selene Finance in XXXX XXXX. At which time we had to begin the process brand new. They finally offered a trail modification at XXXX a month higher than the payment. They will not advise on how they applied these payments. They are now offering a final modification at a still even higher payment from XXXX to XXXX per month with an interest rate of 5.50 % from 4.00 %. All of my efforts yielded negative results. This offer was, and is still, unaffordable. No other home retention options were offered. Our Selene representative ca n't explain where the additional funds they have been receiving have been applied, he ca n't explain what the additional funds of over {$22000.00} they are adding to our loan are and has stated that they ca n't offer any government affordable programs only what they have provided. We have requested several times in writing for a complete break down of our account and what the charges are and have been told they have until XXXX/XXXX/XXXX to respond and we requested this in late XXXX. Currently we have till XXXX/XXXX/XXXX to sign the final medication or the schedule sale is still pending. A SALE DATE HAS BEEN SCHEDULED ON XXXX XXXX, XXXX!!! 
This is an outrage and should not be how a lender treats a consumer. How is it possible that my lender/servicer has not afforded me the opportunity to be reviewed for a reasonable and fair resolution? My income is enough to afford a smaller payment and to resolut

Company response to consumer: Closed with explanation