Consumer complaint received 2022-09-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
I received an email for a job interview that was posted at XXXX. I was given instructions to download a telegram app for communication. I contacted the HR person through this platform. The interview happened via chat. It seems everything is real. They use the company XXXX XXXX. the HR person introduced himself as XXXX XXXX XXXX. I check online, theres a XXXX XXXX as an HR HEAD for XXXX XXXX. Interview went well. All the questions seem to be a real interview. I was told that I am a good fit for the position. They sent me a contract to sign. He sent me information on how this work-from-home job process. 
For me to get the materials, they sent me a check ( {$1900.00} ) to my email. They gave instructions to deposit it into my account, which I did. XXXX XXXX instructed me to send {$1000.00} to their trusted vendor, XXXX XXXX, via XXXX. Then, followed by the remaining {$970.00}. He had told me that payments were received by XXXX through XXXX app. Her acct at XXXX is XXXX. 
Prior to sending this money through XXXX, the check that they sent me was posted/cleared, which means it was funded. I also called my bank Chase, to check if the XXXX account of XXXX exists, and it is. After XXXX XXXX confirmed that the remaining {$970.00} was received by the vendor, he told me that the {$1900.00} were not enough and that they need to sense me again another check. 
I already sense that something is fishy. I sent him a message ( all these are communicated through chat ), and I told him, I am sorry... 
Is it possible for the company to send the check to XXXX? My XXXX and I are just not comfortable with this arrangement. and he answered, Okay good... I need you to be on standby.. I will forward this to the XXXX XXXX I will let you know as soon as I have update for me.. This XXXX XXXX XXXX has a telephone number registered in the XXXX app as ( XXXX ) XXXX. 

On XX/XX/22, ( which is after a day ), I reported this to my bank Chase. I was also advised to call XXXX, which I also did. XXXX customer service asked for the transaction numbers, and I provided them. 

Chase told me right that they will file a case with their XXXX Department but they do not guarantee that my money will be refunded. They have also told me that decision will be available on XX/XX/22. 

I called on XX/XX/22 to Chase and I was informed that they were not able to get my money back. 

I don't believe that they ever tried to recover my money. Even when I called XXXX on XX/XX/22, I was told that the scammer 's XXXX account is active. I called both Chase and XXXX on the same day, even though it was XXXX, XX/XX/22 for them to at least freeze or alert the scammer 's account. 

This is so frustrating! that Chase bank showed that the " check '' was legit and put funds in my account ( I was told also that it was a legit check ) until 3 days after that same check was declined/bounced. And my money they can't recover?! I felt like Chase gave me a fake balance/funds to my bank account and has not protected my money.

Company response to consumer: Closed with explanation