Consumer complaint received 2021-07-26
Company: Bread Financial Holdings, Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am XXXX XXXX, and the author of this complaint. I am not a Credit Repair Agency nor counselor, I have just learned to love the DATA. The screen shots provided in this complaint, are from credit reports accessed through XXXX  and XXXX  itself, and by me with my PII data. 

Do Not Contact remains. 

As such, as part of, and then the result of this investigation, I request the method of verification from this complaint and then a printed, USPS, mailed Credit Report from each CRA named in this complaint and then as allowed by all rules/mandates. 

This is not and has never been, a request for Validation of Debt ( referred to as VOD in this complaint ). I do not and have not asked for any VOD documents. 

Accounts within this Complaint Comenity Ann Taylor and Ann Taylor MC CRAs in this complaint XXXX  and XXXX  Instead, this complaint has always been about FCRA and FCDPA and your responsibilities as a Data Furnisher and the ONLY Creditor tied to this tradeline, and as the Original Creditor ( owner of this record ). 

Comenity - Please REPORT any clarity you would then like to draft a letter for, and this is exactly what the complaint is about. Report it do not send/attach a letter. No one outside of me will see it unless you report it accurately.

When life happens, report it accurately for ALL consumers, that is my intent and goal at this point. 

My attachment is my own, proprietary and not authorized for anything or anyone/or use, outside of this complaint. 

The Tradelines in this complaint is Ann Taylor and Ann Taylor MasterCard. This complaint includes ALL of the CRAs, for now however, XXXX  and XXXX. 

When you acknowledge/begin understanding, that this tradeline is inaccurate, and incomplete, please either fix it or delete it. 

All I have access to is the RESULT of whatever you all are doing/not doing, the gap in my space is that I neither produce the file, nor am I the end system/recipient of the data in the integration/file. But - I love data and forgot, that I did this blindly for over 20 years. 

For this complaint its really only between whoever sends the data and loads it. Own your expected result CRAs fix it with the DF when its not, and as governed. 

I am nowhere in the/this FIX. I will point put the erroneous data, errors and for free, for now. This complaint is a bit long detailed and tied specifically to the data elements existing within my credit report ( s ) and its compliance with Metro2 Guidelines and that of Data Accuracy with the CRAs and then FDCPA.

I will say if it is happening to me, its systematic CFPB, and then happening to all customers with an adverse ( or possibly clean ) account with or from Comenity. A file is a file. Integrations are Integrations, exceptions are coded.

I will suggest that your existing, and robust IT Teams assist in the complaint, as it is tied specifically to Consumer Data, Credit Profiles, Credit Reporting, Integrations, Files, Data Furnisher Databases, Flat files, Compliant Files, CRA reports, CRA Views and Metro2. 

Your response to the original complaint is posted below. 

We're no longer the creditor on the accounts. Contact information for the new creditor is included in the uploaded response letter. We decline to delete the accounts from the credit report. Weve verified were reporting the accounts correctly to the credit reporting agencies. Were required to report factual information. Thank you again for that response Comenity.

You also attached responses, one of which is attached as XXXX XXXXFinal Response CB ( 1 ) Added XXXX CFPB, a section of it is pasted below. 

Were reporting the accounts correctly, as required by law. Weve verified that were reporting the correct information regarding account closure dates, first delinquency dates, account number, payment history, date of last activity, etc. Additionally, although the accounts are closed, we do advise the credit reporting agencies of the credit limit on the account. For more information on how the credit reporting agencies may reflect this information, or general questions about information in your credit report, please contact the credit reporting agencies by using the following information : Comenity ( Original/Only Creditor ) - I am relying on the FTC rules that govern you, as a both the Original Creditor/ Lender and Data Furnisher on this tradeline. 

FTC Site Definition of Debt Collector/Creditor XXXX XXXX XXXX You will want to refer to section 803. Definitions ( 6 ) and ( 4 ) And then, ECFR, governance on your responsibilities is defined here. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX # XXXX Repeated A Few things of note with this complaint and then the response provided by Comenity.

1. There is an absolute and then compliant difference between a Creditor/Lender/Credit Grantor and a Debt Collector 2. You Comenity, are both the Original Creditor and then, the only Creditor associated with the account. Your responsibilities as a Creditor, remain.

3. Whoever you sold this account to becomes the Debt Buyer/Collector. See definition of a Debt Collector/Buyer 4. You are the Data Furnisher for this Tradeline and YOU are reporting data to this Tradeline and have created its current state.

5. The complaint is about your TRADELINE 6. Your last reported dates on my report is XXXX  to XXXX  respectfully and across all CRAs, deltas/changes are in fact traceable and even reported by Comenity.

Your Dates of First Delinquency ( FACRA Dates ) Pay, Rating Balance History, Available Credit, Account Status etc are a bit suspect.

I am attaching, as screen shots, and from many sources including raw credit reports from the CRAs themselves your tradelines. Comenity, said in their original response : Weve verified were reporting the accounts correctly to the credit reporting agencies. Were required to report factual information. And Weve verified that were reporting the correct information regarding account closure dates, first delinquency dates, account number, payment history, date of last activity, etc. Additionally, although the accounts are closed, we do advise the credit reporting agencies of the credit limit on the account. 

Thank you for providing and then acknowledging your commitment to accuracy, and then the data you sent/send to the CRAs. 

Comenity/Creditor/Original Creditor, is reporting this Tradeline To XXXX/XXXX/XXXX, sourced from a XXXX  as a raw Credit Report ( directly from the CRA, not online report ) XXXX, that results in this, see attached as : Comenity AT Both 3 CRA I then, dispute the FCRA DOFD and based on your reporting in this Tradeline. 

I also assert this tradeline is both incomplete and inaccurate. This complaint demonstrates the data issues between Comenity and then the CRAs.

This is not my battle, unless it goes to court. The Data exchange between the OC/DF and the CRA with due diligence, and or discovery can and will flush this out. XXXX in theory verifies the true expected results Comenity is saying is acceptable. 

Please Fix the tradeline, to ensure Comenitys Data Accuracy goal is attained, and with understanding of Metro2 - and true expected results - or delete it.

Company response to consumer: Closed with non-monetary relief