Consumer complaint received 2015-06-02
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
Regions  bank of XXXX  Ala  allowed  my daughter
in law  to  remove $XXXX   from   my   account via  electronic banking.  I never  opened  an online   account and to this  day i still have  no idea how  internet  banking is  done  i am  a XXXX year old woman with very limited computer skills one day in XX/XX/XXXX as my son was home from XXXX  i asked  him what  eb  stands  for in my bank statements     he told me that usually stands  for electronic  banking   that was the  XXXX time i had ever  heard of internet  banking .. immediately  after that my son drove me to the bank  and i signed a document   to never allow
online  banking  again for any of my accounts  I signed this on XX/XX/XXXX  somehow  my daughter in law  who was XXXX  aformer  employee  of regions  bank managed  to open  the internet  account  once  again  and  also   changed  all of  my statements  to   paperless  billing  so that i had no idea  that she  had  siphoned  theXXXXXXXX dollars  out  my account  until  
   until  XX/XX/XXXX.i  immediately  upon findng  out  that  this  had been going  on filed  a complaint  against  regions  bank   they   admit   having the  documnet isigned   never  permitting  internet  banking  and the  did  indeed   refund  XXXX dollars  of the XXXX but only becuase those  charges actually had  XXXX   name on them  becuase she  was  paying  her utilitie  bills  on her  own house  with my  accounts . 
 XXXX  never  had   permission    or  any sort of  power  of  attorney to  access any  of my accounts   but  regions  bank also  allowed  her to cash in  XXXX  of my  certificate of  deposits each for  XXXX and  she  put these  into  checking   which she  withdrew  either  per internet banking  or  per  mobile  banking .  
 in  any case i  did  not  agree that regions  should  be satisfied  only   refundig  me XXXX when  they  allowed  a total  of  XXXX to be  taken without my permission  thru electronic  bankng  so i   hired  a lawyer  ...the   legal dept  is one of the  rudest   most hateful  groups  of  people  i have ever  experienced they told  me to never   call there  again   or  to never send  an e  mail  and  that theuy had  such a large team of lawyers  and  financial  backing that they  could  keep  the case  just in papaerwork   longer than i would live ...my lawyer  whom i had hired  also  gave  up after  almost a  year  of fighting  with them  because he said he  refused  to deal  with  such evil hateful peol,e .  in any  case  
  i have  never stopped  calling and   wriitng   regions  bank demanding  my money  back ..they even refused to  give me  the XXXX   used  to  access my accounts      recently  my  son  who  returned from XXXX to help care for me  did  indeed   convince  the regions bank  by  calling  the corporate  offices that  they must  give   me the  ip adresses  which we  finally have  ..  all XXXX  of the ip adresses  lead back to my daughter in law  XXXX her work compuetr   XXXX  her home  computer  and  XXXX  her  mobile  phone . 
  my son also  re instated  the claim  for  reimburstment   but today we recieved a  phone  call from regions  bank stating   that this  time  after reviewing   my case  they refuse  reimbursment  because  there  are  credit  card  payments   for a credit  card  in my  name  ..  back in XX/XX/XXXX  and  also every time  i  have  called  or written regions  i also  give them the important  information  about  the  fact that XXXX  also  had stolen my XXXX credit  card   would  max  it out  and  pay the monthly charges   thru my accounts    using  internet banking .. XXXX  again she  used  papaerless billing   for the  XXXX  card  so i never  saw the bills . 
   i signed a document  saying no more electronic banking   XXXX weeks later egions allowed over XXXX dollars to be taken from me  i demand my money be reimbursed

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation