Consumer complaint received 2020-11-11
Company: ADVISORS MORTGAGE GROUP, LLC
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
My name is XXXX XXXX and I'm a single working mom of XXXX beautiful children - XXXX age XXXX, XXXX age XXXX and XXXX age XXXX. I am XXXX XXXX with a XXXX XXXX in XXXX, steadily employed by XXXX XXXX in XXXX since XXXX. My children, XXXX year old mother and I have been living for the past six years in a two bedrooms/one bath apartment in XXXX, New Jersey. 




Since my divorce in XXXX I've been working hard to provide my children a good life and education, as well as a decent place to live. My ultimate goal has been to become once again a homeowner and give them the benefits of fresh air, a safe place to play, much needed privacy and a healthy environment. 



During the divorce proceeding I didn't have legal representation and the only important thing for me was to obtain custody of my children. Due to financial constrains at the time of the divorce I was still living in the formal marital home with my ex-husband that was unemployed. Because we were living in the same household the Judge didn't award any child support forcing me to move out. My ex-husband remained in the house for four more years and failed to make any mortgage payments. In XX/XX/XXXX the house was foreclosed by Sheriff XXXX. 



In the beginning of XXXX I was in a better financial position and I started the process to acquire a mortgage. I started by reaching out to a Loan Officer to find out if I qualify for an FHA loan. I reached out to Mr.XXXX XXXX XXXX XXXX XXXX  XXXX. 



My first conversation was by phone with Mr. XXXX, on XX/XX/XXXX. During this conversation I disclosed to him my foreclosure situation, I provided the date of the Sheriff Sale, and I asked if I qualify for a FHA loan. Mr. XXXX stated that he has to send a request to the HUD/FHA and needed my date of birth and social security number. On XX/XX/XXXX he reached back by phone and reassured me I was approved for an FHA loan. 

Based on Mr. XXXX professional advice I went ahead and start searching for a home. Between XXXX and XX/XX/XXXX I received from Mortgage Advisor Group several pre-approval letters ( attached ) At the end of XXXX my offer on my dream home was accepted and a closing date of XX/XX/XXXX was established. 



I can not even attempt to describe to you the joy and happiness my children, my mom and myself felt at that moment. We were all laughing, crying, hugging and jumping up. My children were already calling dibs on bedrooms and making plans of play dates and sleep over with friends. The children were extremely happy because they were getting to stay in the same school district as well. Everything was perfect and our spirits were high. 



From the moment my offer was accepted I follow to the letter everything that was required from me. I submitted requested documentation to the lender, I hired an attorney, I scheduled house inspection, oil tank sweep, radon testing, pest inspection and appraisal. The whole time I was acting in the good faith and understanding that the Lender approved me for an FHA loan. On XX/XX/XXXX I received the appraisal performed by XXXX XXXX and the house appraised at the purchase amount. Everything was going seamlessly. 



On XX/XX/XXXX I received a phone call from Mr. XXXX letting me know that the mortgage loan was not approved. The reason for denial - the foreclosure of the former marital home. I was stunned and my immediate focus was on my children and mother on how I was to give them the bad news. 



As you can understand this has greatly impacted my family emotionally and financially. I am still working through the brutal emotional impact. 

I reached out to XXXX XXXX XXXX trying to recoup the financial losses incurred due to their false and misleading statements. My subsequent inquiries were met with hostility, half-truths and reinterpretation of facts. I find their response and the way they handled the situation to be unethical and not a good business practice. 



I am reaching out to you as my last hope of recuperating the {$3200.00} expenses incurred. I am attaching for your reference some of the documentation supporting above statements ( pre-approval letters, text messaging between Mr. XXXX and I, copies of checks reflecting expenses incurred, appraisal ) Looking forward to your help and assistance. 





Respectfully, XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with monetary relief