Consumer complaint received 2023-01-16
Company: Franklin Credit Management Corporation
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
In XXXX my XXXX ( XXXX XXXX XXXX took out a XXXX with a total amount available of {$240000.00}. Any records I have left from that time, as well as my recollection, we took one distribution of either the minimum of {$40000.00}, up to {$70000.00} but never over that, and certainly not the full amount. It was originated through a XXXX XXXX which went under in XXXX crash. At that time in XXXX, it was sold at least 3x that I know of, and then it just disappeared and I tried to find it, but I couldn't find it. In XXXX we worked out a modification with our first, and the attorney working with us when I asked about the 2nd, he said many of these XXXX XXXX can't be located. That was XXXX. Fast forward to XXXX, my income reduced because XXXX XXXX XXXX returned from a XXXX XXXX  for XXXX ( XXXX XXXX XXXX ), and my husband had to cut back on work/income due to XXXX XXXX So I started the process of trying to work out a solution with the first mortgage XXXX. They sold to a private trust investor who was unwilling to work with us, so we filed XXXX. XX/XX/XXXX XXXX XXXX XXXX XXXX which not only took away a good source of income, but further XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My XXXX attorney worked with our first mortgage servicer XXXX, but when we filed in XXXX, I had him include the amount due on the 2nd of {$70000.00} even though I'd still never been able to reach anyone on it. 
After XXXX closed everything down, I lost my job, but was able to work with the 1st. As equity was increasing in homes, suddenly Bosco/Franklin Credit Management XXXX XXXX XXXX XXXX  and sent a previous attorney that I used to try and find them an acceleration notice on XX/XX/XXXX with a total due of {$380000.00}. I disputed that with them through my XXXX attorney, completed and submitted a loan modification package. Over the next XXXX  months, we went back to them many times trying to come to a modification- this company would NOT work with me on ANY reasonable solution. Modification offer # 1 : {$100000.00} up front payment, then {$3000.00} a month. Not feasible. Modification offer # 2 : No up front payment, then {$5800.00} a month. Outrageous. When my attorney went back again, and although the court told them to work something reasonable out, they would not budge, and meanwhile I was paying $ XXXXXXXX XXXX Franklin in XXXX XXXX, they would not move and in less than 2 years, they destroyed my XXXX that was working, judge had to dismiss because they were now claiming I owe XXXX XXXXXXXX nearly XXXX  which in plan payments became unsustainable. On or about XX/XX/XXXX they put a notice of trustee sale on my door. We did not return to see it after the XXXX with a sale date of XX/XX/XXXX XXXX XXXX XXXX I have never recieved ANY communication from this company directly that I am aware of. No notices whatsoever of this sale, and my XXXX attorney did not receive it either as the XXXX had been dismissed because of them end of XX/XX/XXXX. In desperation, I called XXXX, because this just CAN'T be right or legal and the counselor, after speaking with her, recommended I file a complaint as she's seeing this often now with these XXXX  2nd mortgages. They've made it clear, they want my house, and are willing to break laws and throw vulnerable families out because of pure greed. I will now need to go back to the 1st because this 2nd destroyed the agreement I had in XXXX ( assuming the sale is stopped on XX/XX/XXXX ). What can I do? How can I stop this from happening on Monday XX/XX/XXXX? I've left a message with the trustee attorney, but no response. I'll keep trying to get through to someone there but to no avail so far. I wish I had known about CFPB and the HUD counselors as I have spent all my extra funds and time to pay for this dragged out process- Franklin XXXX XXXX XXXXs just stringing me along to break my bank and ability to fight them. So I essentially lose my house to a deceptive business who increases amounts wildly ( double in less than 2 years ), and made it impossible to find them when I XXXX have had legal remedy as a predatory lender. And, if this is allowed to go through, Franklin will grossly benefit and my family will be homeless with NO money and wrecked credit. This is NOT RIGHT. PLEASE HELP ME.

Company response to consumer: Closed with explanation