Consumer complaint received 2021-05-24
Company: Payward Ventures Inc. dba Kraken
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Confusing or missing disclosures

Complaint:
Regarding the complaint XXXX that they have closed. 
In response to PAYWARD LTD KRAKEN 's response cited in complaint XXXX, add the following : I hold the managers of PAYWARD LTD KRAKEN responsible for the loss of my XXXX deposited by transfer to account XXXX. 
It is very important to mention and clarify the total lack of security systems and government controls that PAYWARD LTD KRAKEN has to prevent criminals from using this platform as a bridge to launder money stolen from innocents, transform it and transfer it to illegal places ... 

The XXXX account was opened by scammers and not by me. PAYWARD LTD KRAKEN did not carry out any type of strict control to verify that the interested party in its services was me and not an imitator. 
I can assure you that I am not aware of the services of PAYWARD LTD KRAKEN and the only truth is that some criminals have used this platform to facilitate fraud. 
This fact can not be allowed by law. Without penalizing such practices, crime and fraud will never end, much less money laundering and subsequent organized crime. 
PAYWARD LTD KRAKEN seems like the company tailor made to facilitate fraud. 
It is impossible for an honest person to admit that what he has done is correct. 

It is unacceptable for a platform like PAYWARD LTD KRAKEN to claim that it can not track the money / currency that has been transferred and moved from its platform, justifying that it can not do so ... It is inadmissible!! 
If any government can accept such a fact ..., it makes me think that there is a very serious legal vacuum. 
The conditions that they claim to have do not correspond at all with reality in the section on security systems to avoid fraud, the clearest example is in my experience. 

It is true that criminals used XXXX to operate between my computer and PAYWARD LTD KRAKEN ... my question is, where are the security systems of PAYWARD LTD KRAKEN to avoid and transfer money to tax havens? They should not allow any IP to carry out operations, except the one registered by the client himself. They don't have a competent " firewall '' system, they don't do checks before allowing operations ... It's amazing! 

The transfers they made were without my consent, I can assure you that I do not know the world of finance and they deceived me, in addition, I have the full conviction that PAYWARD LTD KRAKEN provided them with the means to launder my money. Add that the KRAKEN OS is very complicated and you wouldn't know how to use it. 
The stories they give in their response are excuses to justify their incompetence and poor service. I have not read in any of their arguments what measures they use to demonstrate honesty and favor a customer who has stolen using their platform. 

They should be ashamed of how ridiculous this platform is and completely question their activities. The opinions that are in the networks are not favorable at all, they all go in the same direction. XXXX : XXXX I insist that the account number XXXX was not opened by me, the scammers did and never PAYWARD LTD KRAKEN asked me for legal identifications directly. 
It should be noted that they made me identify myself in an insulting way once the damage was done and when I realized the deception that had been done to me. When requesting information and explanations since my account was blocked without prior notice, it was the only time I was asked for identification. 
Arrogance and irresponsibility, added to its null transparency about the origin and destination of the currency that circulates on its platform, must be sanctioned and investigated.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation