Consumer complaint received 2022-04-10
Company: CITIBANK, N.A.
State: WA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
I tried to best match my problem with the provided options. My issue is with a checking account promotion rather than the checking account itself. I already had a Citi XXXX Credit Card with Citibank when I was in the market for a checking account. I just happened to log into my online banking account when Promotion XXXX was advertised to me. I did not open this new account only for the promotion, but it was more incentive to open my checking account with Citibank. The promotion stated that if I had a minimum deposit of {$15000.00} in New-to-Citibank Funds by the 20th day of opening the new account and kept them there for an additional 60 days, then I would receive {$400.00} as a cash bonus. 

On XX/XX/XXXX, I received only {$200.00} as a cash bonus despite following the general rules. I opened the account within the promotional period, I deposited New-to-Citibank Funds within 20 days of the account opening, and I maintained the balance for an additional 60 days. I believe I opened the account on or around XX/XX/XXXX. I had more than the minimum requirement of {$15000.00} by XX/XX/XXXX, less than 20 days post opening. My available balance never decreased as I made sure not to withdraw any money from there, only deposit. 

I believe these are the details of my first dispute : Date : XX/XX/XXXX XXXX Subject : Citibank Service Request # XXXX Reference : XXXX It was resolved on XX/XX/XXXX, XXXX. I will attach a scan of the physical copy of the resolution, where they provided their reasoning for only giving me {$200.00}. Basically, they said that my account did not qualify for the full {$400.00} because the deposit of {$3500.00} through XXXX was not qualified. 

I have two issues with this. 1 ) These were still New-to-Citibank Funds despite having been transferred from my personal XXXX  of XXXX checking account ( somewhat irrelevant, but I wanted a new primary checking account for personal reasons that is why I opened one with Citibank when I already had XXXX XXXX. 2 ) That {$3500.00} was in my XXXXXXXX account for less than a day. Originally, I had it in cash and wanted to deposit it into Citibank but the closest branch to me ( XXXX, WA ) was two states away in California. Since I had no physical way of depositing the cash into my new checking account, I thought the next best option was to deposit it into XXXX and XXXX it over, as they should still be considered New-to-Citibank Funds. On the landing page for the promotion, it was not listed that I could not XXXX funds, so it was misleading. 

I believe I opened a second dispute with Citibank on XX/XX/XXXX to try to further explain my situation and how the only reason I XXXX  was because I had no branches near me, but recently I was advised to file a complaint with you and thought it was worth a shot. 

Please let me know if you need any additional information. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief