Consumer complaint received 2017-06-27
Company: Phoenix Financial Services LLC
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/XXXX From : XXXX XXXX ; Regarding : XXXX XXXX , XXXX trying to collect a debt paid in full During the year of XX/XX/XXXX, I spent several months dealing with a very corrupt XXXX XXXX XXXX, company. First of all, I did not call nor require Ambulance service, I was up ducted. I heard a knock upon my apartment door I answered it, and then I was taken. However, this not the reason for my complaint, it should be, but its not. I appealed the charges and lost ; therefore, was forced to pay, and I did, twice. I wanted to clear the XXXX XXXX XXXX debt of {$220.00}, because I wanted to purchase a house. I paid {$220.00} with money orders. The debt was paid in full by XX/XX/XXXX. However, XXXX XXXX , XXXX was still billing me and threatened to send my account to collections. I called XXXX for help, I explained, that I had paid this debt in full. There response, was I had to show proof of payment. I could not find the money order stub. Therefore, I had to repay the entire debt again. I talked to by bank ; they told me, I should pay with a debt card, because it will show point of sale, who collected the money with out dispute. OK. I paid the entire amount a second time in full. This time I was able to show full documentation of every payment. Furthermore, I saved the last bill of {$27.00} ; yet even thought, I was able to provide documented proof of full payment and last bill, XXXX continued to bill me. I called XXXX at XXXX XXXX XXXX and XXXX XXXX XXXX number. I told, them, I paid you in full, I have documentation, and the last bill you sent to me for {$27.00}. Why are you still sending me bills for over one hundred dollars. The person on the phone told me I can charge you any amount of money I want. XXXX cant tell me how much to charge you. I will send your account to collection if you dont pay. I told, them that is not legal, you cant do that. XXXX is my insurance provider, they paid you the amount contracted with your company, and sent to me the amount of the bill which was my share, and I have paid it in full. After that conversation I called XXXX for help. I explained, I have a situation with, XXXX XXXX XXXX. I relayed the conversation I had with XXXX XXXX XXXX. There response was, what you are saying is illegal, we will have to investigate.. I further, I explained, I paid this medical bill twice ; this company is ripping me off, I didnt have proof of payment the first time, and therefore, I had pay them again, because you XXXX told me you would not be able to help me if I couldnt show proof of payment. Therefore I paid XXXX in full twice making sure I could provide full documentation proof of payment. I was in my right to want to charge XXXX XXXX XXXX XXXX with fraud. That is what I requested of XXXX. The lady from XXXX asked me to send all my documented proof of payment, and I did. We spoke after she had a chance to talk to XXXX XXXX XXXX, and she told me they are being charged with what is called a Provider Education Assignment Violation. She gave me a claim number which is Activity ID # XXXX. This is what transpired in XX/XX/XXXX. XXXX XXXX XXXX hasnt pursued collecting any more money from me ; until now, here it is two ears later XX/XX/XXXX, and I have received a letter from a collection agency. The agency is called Phoenix Financial Services LLC. The address is XXXX XXXX XXXX, XXXX XXXX, XXXX, IN XXXX They are requesting that I pay {$170.00} I reference ID # XXXX dont do not owe this money. Nor, do I want to waist my energy handling this case all over again. I am requesting that XXXX and XXXX XXXX be charged with fraud. They do not have the right to repeatedly charge people alleging they didnt pay. I spoke to an Attorney, there response was the Attorney fee would cost more than what they are requesting of me to pay. XXXX XXXX. I will not pay this amount. I want to charge XXXX with fraud, wrongful debt collection, over charging patients, and refusing to except XXXX program billing standards. I want to put a stop to them collecting undue money form people in furtherance of XXXX Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, GA XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation