Consumer complaint received 2023-10-07
Company: Experian Information Solutions Inc.
State: MS
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I hope this letter finds you well. I am writing to express my deep dissatisfaction and concern regarding the recent attempt to remove fraudulent items from my credit report with Credit Bureaus. This is the second time I am addressing this issue, and I am profoundly disappointed that the fraudulent charges remain unresolved. 

I initially contacted your company to report several unauthorized and fraudulent charges on my account. I immediately took action by notifying your customer service department and submitting the necessary documentation to support my claim. After a thorough investigation, your team assured me that the fraudulent charges would be removed, and my account would be restored to its accurate state. 

Regrettably, despite the assurances I received during our previous correspondence, I find myself still grappling with the same fraudulent charges on my most recent account statement, dated [ date ]. It is not only frustrating but also deeply concerning to see that the problem persists, affecting my financial security and trust in your company. 

I have attached copies of my previous correspondences with your company, as well as the documentation that clearly demonstrates the fraudulent charges in question. I must emphasize that these charges are not a result of any actions on my part but are, in fact, the result of unauthorized transactions that occurred without my knowledge or consent. 

I urgently request that you take immediate action to investigate and rectify the fraudulent charges on my account. These charges have not only caused financial distress but have also eroded my confidence in your company 's ability to safeguard my financial interests. 

Moreover, I kindly request that you provide me with written confirmation once the fraudulent charges have been removed from my account and that you communicate the corrective actions taken to prevent such incidents from recurring in the future. Customers like me rely on your company 's security measures and prompt resolution of fraudulent activities to maintain trust and satisfaction. 

If this matter is not addressed promptly and resolved to my satisfaction, I may have no choice but to escalate my complaint to the relevant regulatory authorities and consider legal action to protect my rights as a consumer. Please assist me to remove the following fraudulent items : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation