Consumer complaint received 2015-10-24
Company: JPMORGAN CHASE & CO.
State: IL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
XXXXOn XXXX/XXXX/XXXX, I contacted Chase to apply for a mortgage. I received a pre-qualification on XXXX/XXXX/XXXX from XXXX XXXX. On XXXX/XXXX/XXXX I contacted Chase 's XXXX # to inform them I had my executed contract. After not being able to contact XXXX, I spoke with the next banker at the XXXX # to find out how to proceed with the application. I was told there was a dispute on my file and I would need to address this before proceeding. I immediately contacted XXXX XXXX regarding the dispute that I had filed in XXXX. On XXXX/XXXX/XXXX I received a letter from XXXX XXXX, addressed to the credit bureaus asking them to " remove all account information being disputed by the consumer ''. I went to my Chase branch with the document showing the dispute had been addressed and the other documents required for underwriting XXXX income proof, taxes, bank statements XXXX. I was told that XXXX XXXX, was the banker assigned to my branch and he would contact me. XXXX XXXX contacted me a day or two later. He wanted to know who gave me his name, how did I get connected to him. He said he would contact XXXX manager because he thought I should be with him. I complained to the branch manager and XXXX XXXX contacted me again. He told me he had looked at my file and saw that I had applied for a pre-qualification in XXXX, XXXX and XXXX and had not gotten a mortgage. He told me he did not think Chase would give me a mortgage. I told him I already had a mortgage with Chase and the reason for my requests for the previous pre-qualifications was because I was attempting to purchase a foreclosed home. A pre-qualification letter is required to accompany the bid offer. I was out bid the before. That was the reason I had not followed through to closure. I asked if that is not how it is done, then tell me. I had gotten the bid and had an executed contract and wanted to proceed. He asked what was the purchase price. I said XXXX. He told me I would need to put down at least 3.5 % which was about {$2500.00} and asked where was I going to get the money from. I said my savings. He said I would have to have a minimum XXXX middle score. I said I would. He said my interest rate was going to be high because the loan was under XXXX. I asked why was he trying to discourage me from getting a mortgage with Chase. He said he did n't think I could be financed and suggested I try a smaller institution. He said all of this before even looking at my credit! I insistenced on proceeding with the application because I felt he was discriminating against me. He pulled my credit. My middle score was XXXX which qualified me. I assumed the computer gave a positive because he started asking me about my sources of income and telling me the documents I would need. Then he said he did not think I would be approved because I had a dispute, and late mortgage in XXXX. I told him I had the letter from XXXX XXXX correcting the error. He told me I would still be denied an would receive a letter to that effect. I never received a denial. I received another pre-qualification. Because of the demeaning manner in which I had been treated I went back to the branch an asked to work with someone else. XXXX XXXX was assigned to me. She said if I wanted to proceed with an application I she would have to pull my credit. I agreed. After pulling my credit she put me on hold and then said she was told to ask me for my adjusted income from my XXXX and XXXX. I called her back and gave the amounts and she said I was disqualified because I had a loss in XXXX. She said I would receive a letter in the mail to that effect. I called XXXX/XXXX/XXXX and again requested their response to my application. She sent me a generic text via XXXX. I never received a denial. The only correspondence I have ever received from Chase has been the positive automated underwriting review. I have been denied the opportunity to even apply for a mort

Company response to consumer: Closed with explanation