Consumer complaint received 2022-08-20
Company: Paypal Holdings, Inc
State: TN
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
On XX/XX/XXXX, I logged into my paypal account to check on a transaction for a roll of stamps I had ordered previously.When I got to my account there was a notification that my account was temporarily blocked due to suspicious transactions.I navigated around to get to PayPal security and the first guy whose name I don't recall was unable to do much so he transferred me to a level 7 security person, whose name was XXXX XXXX XXXX gave me his employee id number and phone number and then reassured me he could get these transactions backed out and restore my account.He then asked me to share my computer via an app called XXXX.Apparently that didn't work so he asked me to download something called XXXX XXXX XXXX XXXX XXXX XXXX and that didn't work either.He then tried Venmo and that also was unsuccessful.He then decided it was being interfered with by my XXXX account, which he then disabled.He asked for my PayPal login/password.I gave it to him since I thought he was security with Paypal.He then proceeded to do several transactions. " backing the charges out of PayPal '', when in fact he was buying cryptocurrency with my checking account which was linked to PayPal.He then asked me if any other accounts seemed off and my cryptocurrency account seemed off so he asked me to log in to that and then he requested XXXX which I entered.He proceeded to make many crypto transactions in the name of backing out the charges.He then told me that my computer had been compromised and to not log in to any of my financial accounts for 5 days.I spent about 7 hrs on the phone with this guy and he just kept reassuring me that the money taken at PayPal would be fully restored.Then he began calling me on XXXX XXXX, once again assuring me that the transactions would take a while and questioned me whether I had gone back into my financial accounts.He then said that they suspected that someone at my bank had compromised my accounts and that they needed to do a XXXX XXXX to find out who the hacker was.He put me in touch with the head security officer at XXXX XXXX XXXX XXXX who told me I needed to help them catch this person and we needed to complete a wire transfer to a dummy account as the transactions on PayPal would go through at XXXX XXXX.It was around XXXX XXXX  at that time.So I went to my bank, asked to do the wire transfer and gave them the account particulars that they had sent to me.They asked for the receipt for this transaction.The next morning I felt uneasy about what had transpired so I called PayPal and they said there was not an employee by the name of XXXX XXXX and that their employee would never give their last name or id number or phone numbers I went to the bank, told them that I had been scammed and tried to stop the wire transfer.I then found out that multiple transactions with bitcoin had taken place thru using my bank account that was tied to PayPal and multiple transactions were made to XXXX as well.In all over XXXX was removed from my XXXX account and about XXXX from my checking account.I changed all my passwords, cancelled my bank accounts and opened new ones, bought a new computer and I phone because I didn't know how much information had been hijacked from my computer.The only data I transferred on my phone was my contacts list, but the next day this XXXX XXXX guy was calling me on the new number.I have subsequently filed disputes with PayPal , XXXX, and made a police report and an FBI report.

Company response to consumer: Closed with non-monetary relief