Consumer complaint received 2023-01-03
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I originally gave my XXXX  day notice to let the office know about not renewing our lease on XX/XX/XXXX. 

On XX/XX/XXXX ( XXXX  days before the move out ) I went into the office and spoke with XXXX and let her know that my husband was in the middle of interviewing for a position in the XXXX XXXX XXXX. That if he were to get the position that we would be moving towards the end of XXXX beginning of XXXX. XXXX said that I would need to give her a specific date to move out, I said I was not sure as things change so fast, she said that to be safe than sorry to just extend it to the end of the month and if something comes up to come to the office and we can discuss further. She said that if we chose a date and needed more time that it would not be possible due to them possibly renting the place out, which made sense, so that's why we went with XX/XX/XXXX to be safe. 

I let the office know about my situation XXXX  days before I moved out, that was already on top of my original XXXX  day notice. I was very open with the communication and I followed all of their advice to the XXXX! 

No one said that I would need to give another XXXX  days notice for month to month, nor did I sign anything stating that was the rule. Not even in her email did she state that I would need to provide another XXXX  days notice, so I do not know where that rule has come from as I did not sign anything on XX/XX/XXXX acknowledging this XXXX  day notice rule. All that was stated was that we changed the date and if anything comes up to let them know. 

My husband got hired and I informed the office on XX/XX/XXXX ( XXXX  days before the move out, not XXXX  days like you stated below ) that it looks like we will be moving in XXXX weeks, They said they already leased our unit and they were going to ask the tenants if they wanted to move in sooner ( no one ever got back to be on that ) ( you should have those emails already ) On XX/XX/XXXX when I went into the office I was willing to pay upfront from XXXX XXXX but I was told their system would not allow a partial payment. XXXX and her XXXX said I would need to wait until I moved out to get billed. Therefore, since I asked to pay and was told not to, then I shouldnt be held liable for a late fee, specifically because I followed the direction given to me by the office XXXX. I did not withhold rent. I was willing to pay but was told I could not due to them not being able to adjust it manually. 

Regarding the trash removal. I still do not see an invoice for that service. All that was provided was what I already know, pictures of what we left for the City of XXXX XXXX XXXX XXXX to come collect on XX/XX/XXXX. Did the city not come to collect? We called in and requested a bulk pick up. Again, I will be willing to pay the fee as long as the invoice is provided. 

The invoice for the carpet is confusing. There seems to be multiple units on this invoice and only XXXX line seems to be associated to the XXXX unit. 
XXXX XXXX XXXX, XXXX XXXX - for {$XXXX} seems to be the only line associated to our account. So if we can update/fix that on your end. You overcharged us! 

The invoice for the house cleaning has multiple units listed as well : Our price seems to be {$XXXX} not {$XXXX} that yall have on the invoice. 

I was very proactive with my communications with the front office since the beginning. I asked if yall can adjust/prorate and reflect the proper move out date from XX/XX/XXXX to XX/XX/XXXX. ( still havent seen that reflection on the invoice ) If you adjust the dates to the correct move out date, the prorated rent should wipe out what is owed. I let the office know about my situation XXXX  days before I moved out, that was already on top of my original XXXX  day notice. I was very open with the communication and I followed all of their advice to the XXXX! 

I am literally waiting on invoices from the office since XXXX! It is now XXXX of XXXX! A whole XXXX  months later! This is not acceptable. XXXX XXXX are scamming us and not willing to provide proof of charges and not changing the correct move out date.

Company response to consumer: Closed with explanation