Consumer complaint received 2023-09-29
Company: Nelnet, Inc.
State: CO
Product: Debt or credit management
Sub-product: Debt settlement
Issue: Didn't provide services promised

Complaint:
Subject : Dispute and Resolution Request Account Closure and 1099-C Form Issue with NELNET Inc To Whom It May Concern, I am writing to formally file a dispute and resolution request with regard to a persistent issue I have been facing with NELNET Inc . Despite my repeated efforts to address this matter, I have encountered significant difficulties, including extended wait times and a lack of access to a representative through NELNET Inc 's call center.

The 20 Day Rescission Notice for Response Starts at this Moment. 
Account Information : Account Holder Name : XXXX XXXX Account Number : Account Number : NELNET XXXX Date of 1099-C Form : XX/XX/2023 The core of this dispute revolves around a 1099-C Form that I have received for the cancellation of debt associated with the aforementioned account. NELNET Inc has identified itself as the loan servicer for this account. However, despite the issuance of the 1099-C Form, the outstanding balance on the account has not been reflected as zeroed out. I believe that NELNET Inc has not made a good faith effort to display the zeroed-out balance, even though the debt has been discharged. 
Furthermore, my attempts to contact NELNET Inc through their call center have been consistently unsuccessful. I have been placed on hold for periods exceeding two hours without ever reaching an advisor or representative who can assist me with resolving this matter. This prolonged delay and inability to access customer service represent a failure on NELNET Inc 's part to address my inquiries in a timely and efficient manner.

Enclosed with this complaint is a photocopy of the 1099-C Form for your reference. It clearly demonstrates that NELNET Inc has acknowledged the cancellation of debt associated with the account in question. Therefore, I kindly request that the CFPB intervene and facilitate the following resolution : 1. Prompt Display of Zeroed-Out Balance : NELNET Inc must promptly display a zeroed-out balance for the account in question on all relevant account statements and communication materials. This action should reflect the debt 's discharge in good faith, as indicated on the 1099-C Form.

2. Cease Harassment : NELNET Inc should cease all forms of harassment, including phone calls, letters, or any other communication aimed at collecting the previously discharged debt.

3. Confirmation of Zero Balance : NELNET Inc must provide written confirmation of the zero balance within 30 days of receiving this dispute and resolution request. This confirmation should clearly state that the debt has been discharged and that no further collection efforts will be made.

I firmly believe that this dispute and resolution request will lead to a fair and expeditious resolution of this matter. I kindly request that the CFPB investigate this issue and ensure that NELNET Inc complies with the applicable regulations and guidelines governing debt cancellation and consumer protection.

Please acknowledge receipt of this complaint and keep me informed of any actions taken to address this matter. I can be reached at XXXX for any further information or clarification required. 

Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation