Consumer complaint received 2016-08-16
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
A summary in response to Wells Fargo 's latest response written to me on XXXX XXXX, XXXX, received by me on XXXX XXXX, XXXX and signed by XXXX XXXX. In this letter, Wells Fargo stated that they can not put in writing the requirements to qualify for any loan assistance. That is, namely the Hardship Loan mentioned, stating that this information is confidential, privileged, and or proprietary information of Wells Fargo. All I requested was a list of required qualifications which must be met in order to qualify for the Hardship loan. I do not believe that this information is confidential. It clearly is stated here under XXXX XXXX XXXX ( a ) ( XXXX ) XXXX, Disclosure requirements for lenders ( a ) Repayment information. 

Letter of Denial : Instead of giving me an affordable mortgage rate, I was given a higher interest rate to begin my repayment of the equity line loan. 
I was told by XXXX XXXX, who was working on my refinance loan request that I should apply for a Wells Fargo Hardship Loan. XXXX XXXX, stated I should qualify due to the qualifications being " proof of not enough income ''. At which point I applied for a hardship loan with Wells Fargo. The person who I worked with was XXXX XXXX, a Wells Fargo Hardship loan specialist. She stated to me by phone, which by the way was recorded, that the qualifications are proof of not enough income to make your house payment. Also, XXXX XXXX stated when I asked the question, what will Wells Fargo do for me at the point that my income is verified? XXXX XXXX stated to me that ever situation is unique and in some cases Wells Fargo will lower the interest rate and in other cases Wells Fargo will offer loan forgiveness in an effort to lower the monthly house payments. On XXXX XXXX, XXXX, XXXX XXXX phoned me to advise me I was denied. She said it was due to not enough income. " But wait, is n't that the main reason for qualifying for this type of loan, I asked? '' At which point XXXX XXXX started talking about short sale and ended the phone conversation. I then waited for my letter of denial, so I would have everything in writing. No letter of denial every came, at which point I started calling Wells Fargo and requesting my letter of denial. This request has been on-going since XXXX XXXX. Finally after realizing that Wells Fargo was not going to come forward with my letter of denial, I contacted the Consumer Finance Protection Bureau and the XXXX, on XXXX XXXX, XXXX. This was in regards to the omission of the letter of denial by Wells Fargo. Wells Fargo at this point pretended not to understand my request and never gave me this denial letter. I was completely ignored for seven months. Wells Fargo continually sent me form letters that had nothing to do with my request for the letter of denial and they called constantly leaving messages that had nothing to do with the letter of denial. From XXXX XXXX, XXXX to the end of XXXX XXXX, I have received a total of XXXX letters having nothing to do with a letter of denial or anything I had requested. Finally, I received a letter dated XXXX XXXX, XXXX on XXXX XXXX, XXXX. This letter outlined the process of my request and how they went about locating it, and gave a very vague reason for the denial, it was not written very professionally like the letter of denial I received when applying for my refinance in XXXX XXXX. There was one small paragraph where it was stated that my income was not enough to qualify. So, I needed a list of qualification for this type of loan besides income? I wrote a letter to WF requesting that they disclose to me their list of what it takes to qualify for this type of loan. They refused to disclose this info to me. Wells Fargo under Law, Adverse Action Notice- 12 CFR 1002.9 ( a ) ( 2 ) It states that the lender must disclose within 30 days in writing a timely denial letter givi

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation