Consumer complaint received 2023-12-18
Company: WELLS FARGO & COMPANY
State: VA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
This complaint is in reference to prior complaint number XXXX. The complaint was closed but never resolved by Wells Fargo. Wells Fargo is trying to force a debt onto us. Wells Fargo has stated that because a new account was not opened in the name of the new guarantor, that the debt remains. However, the new guarantor is now deceased, several months after ownership of the company and all debts were transferred to him. It is impossible to ask for a new account to be opened by the guarantor when Wells Fargo dropped the ball 6 months prior to the death of the new owner of the company. In addition, Wells Fargo admits in their attached response that they received a letter from the new owner to remove us from all debts with the company involving Wells Fargo. We don't owe any debt to Wells Fargo regarding XXXX XXXX XXXX, or anybody for that matter. But Wells Fargo is using fraud, false claims, deception, and unfair and deceptive practices by not taking our calls nor resolving our matter by constantly extending the resolution to our case. They are acting irresponsibly and illegally. Wells Fargo is trying to push the deceased owner 's debt onto us without any justification or legal basis. My husband XXXX XXXX and I ( XXXX XXXX ) sold our interests in XXXX XXXX XXXX  back to our partner on XX/XX/2023. Our partner, XXXX XXXX, assumed all debt owed by XXXX XXXX XXXX at that time via a signed contract and an additional letter submitted by him to Wells Fargo. XXXX XXXX and I then physically went into a Wells Fargo branch in XXXX, VA and removed XXXX and XXXX XXXX off all of the business accounts with Wells Fargo representative XXXX XXXX. I followed up with the Wells Fargo Business Credit Card Services via phone on XX/XX/2023 to confirm removal of XXXX and I from the Business Line of Credit account ending in XXXX and a Credit Card account ending in XXXX. After 2 weeks and several phone calls I made personally to the Small Business Credit Card Services department, an associate in that department emailed me a form on XX/XX/2023 titled Small Business Lending Guarantor Liability Affirmation to fill out and have XXXX and I completely removed from liability on the XXXX XXXX XXXX XXXX credit card and Business Line of Credit. I promptly filled out the form, faxed, and emailed it back to SBOH Customer Correspondence, as directed by the associate in the Small Business Credit Card Services department. As of XX/XX/2023 XXXX and I stopped receiving any statements or correspondence on any of the above listed accounts. Suddenly, 7 months after filing all required paperwork, in XX/XX/2023 my husband XXXX checked the mail and there was a notice of a past due balance on the above listed accounts. This prompted me to again call Wells Fargo Small Business Services using the same phone number I was given to use back in XX/XX/2023. I was on the phone for approximately 2 hours constantly being transferred to various different departments because every department claimed it was not an issue their department handled. Finally, I was given a case number by XXXX XXXX of the Small Business Resolution Team : XXXX with the promise that Wells Fargo would resolve our issue and remove us from The Business Line of Credit and Credit Card accounts by XX/XX/XXXX. However, since then Wells Fargo has emailed 5 times to extend the amount of time needed to resolve our issue with the most recent extension being sent on XX/XX/2023 to extend until XX/XX/2023. When I try to call, I receive the same run-around of being transferred from department to department with no one being able to locate or resolve our case by removing us from the aforementioned accounts of XXXX XXXX XXXX. XXXX XXXX and I do not owe any of these debts. XXXX is an XXXX XXXX service member and Veteran with the XXXX XXXX. Wells Fargo has been taking advantage of a Veteran and XXXX XXXX service member, as well as his military family members by not adhering to their original promise in XX/XX/2023 of removing XXXX and I from all XXXX XXXX XXXX debts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation