Consumer complaint received 2015-03-29
Company: SELECT PORTFOLIO SERVICING, INC.
State: WA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX of XXXX, my spouse and I purchased a home in XXXX XXXX through XXXX XXXX from XXXX XXXX XXXX XXXX We have since been informed by HUD that our neighborhood was targeted for high risk loans. XXXX XXXX refused to deal with any other financier than XXXX XXXX. We refinanced our home in the XX/XX/XXXX, only to have our {$10000.00} cash to be used to pay off other bills seized by the IRS ( I can tell you where the agent lives who threatened us because of my spouses XXXX XXXX XXXX XXXX for XXXX XXXX students and their families against several XXXX school districts, particularly the ones in XXXX County. Feel free to call and interview us! ) Our ARM was set at maximum rate ( cited to be " as allowed by our government. " ). 

In XXXX XXXX, XXXX took over XXXX XXXX. In XXXX, because of student and parent loan garnishments ( 15 % of our total income ), we approached XXXX to attempt a refinance. They kept losing our paperwork, and repeatedly told us we earned just a bit too much to qualify. In the meantime, after about a year of XXXX repeatedly telling us " your documents have been lost, '' we hired a XXXX attorney to handle our situation with XXXX. We failed to make payments under his direction. After paying him his fee, we were notified by the XXXX State Attorney General 's office of the indictment and conviction of our Attorney. XXXX refused to allow payments to resume. 

In XXXX, XXXX 's XXXX XXXX, represented by Director, XXXX XXXX, agreed to help us through Mediation on our home loan. We continue to be stuck in mediation with Select Portfolio Services, contracted by XXXX XXXX XXXX XXXX XXXX. It was n't until XXXX sent notice and mortgage documentation of having turned over our loan to SPS, in tiny print on the documents, I noticed that the primary holder of the loan was XXXX XXXX. Prior to that time, we had no knowledge of this. 

Nearly three years into this mediation process that we entered with XXXX, turned over to SPS, we are now being told we owe our principal due since XXXX ( {$190000.00} ), plus the {$76000.00} financial fees related to the past 2 plus years ( assuming they forgot to subtract the principal that was included in the {$76000.00} from the principal to which they continue to cite ), due immediately! 

Over the course of these three years we have submitted innumerable refinance applications ( copies stored in a large box, but too numerous to attach ). We have been told by XXXX and SPS repeatedly that our " paperwork has been lost, please start again. '' Sometimes they just want more new copies of supporting documents to be submitted, dates varying between before and after mediation meetings. SPS never sounds prepared for the mediation meetings. Again, SPS has offered to sell us our home for the {$270000.00} with {$10000.00} as a down payment, interest rate continuing to be " as high as our government will allow. '' In the meantime, my husband is declared ( since XXXX XXXX ) to have XXXX XXXX and I am recently racked with a work related injury ( I am a XXXX carrying about XXXX lbs. of test kit materials XXXX times a week for XXXX Public School XXXX XXXX Department to my XXXX assigned buildings - another case for some government agency to investigate, for sure. ). Believe it or not, XXXX Public Schools has just asked me to take time off from my job without pay as I enter therapy when I have over XXXX hours of sick leave that should more than cover my time off. 

We need help with Select Portfolio Services and their contracted companions, XXXX XXXX and XXXX XXXX. Please contact XXXX XXXX for supporting information. I am happy to work with any investigation procedures. We could write a book about the corruption of the power holders, based on real events.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation