Consumer complaint received 2022-02-28
Company: Bread Financial Holdings, Inc.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
On XX/XX/XXXX, I submitted a request to XXXX XXXX to reinvestigate accounts on my consumer report. I received the results of that investigation on XX/XX/XXXX. 

The results of the investigation included a message that XXXX XXXX investigated the items from COMENITY BANK/VCTRSSEC, COMENITY BANK/XXXX  , COMENITY BANK/WAYFAIR  XXXX, COMENITYCAPITALBANK/THE and verified that they belonged to me. The items still included multiple inaccuracies and FCRA violations. 

I submitted another reinvestigation request on XX/XX/XXXX in hopes of correcting the errors from the XX/XX/XXXX results. My letter included a request for the description of the reinvestigation procedure pursuant to 15 USC 1681i. I specifically asked for XXXX XXXX to provide the names, phone numbers and business addresses of each individual with whom they verified the accounts at COMENITY BANK. XXXX XXXX violated this law by refusing to provide the information as requested : 15 U.S. Code 1681i - Procedure in case of disputed accuracy ( 7 ) Description of reinvestigation procedure A consumer reporting agency shall provide to a consumer a description referred to in paragraph ( 6 ) ( B ) ( iii ) by not later than 15 days after receiving a request from the consumer for that description. 

Additionally, since XXXX XXXX verified that the items belonged to me, I requested a copy of the binding agreement containing my signature and account number from COMENITY BANK for each item. XXXX XXXX completed the investigation on XX/XX/XXXX and stated again that the items were verified as belonging to me without doing a proper investigation. XXXX XXXX and COMENITY BANK failed to provide a binding agreement for the items they verified as belonging to me. XXXX XXXX and COMENITY BANK violated 15 USC 1681s-2 by reporting information with knowledge of errors. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information re
lating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. 

Furthermore, XXXX XXXX and COMENITY BANK did not clearly note that the items were disputed. They vi

olated 15 USC 1681s-2. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( c ) Notification of consumer dispute in subsequent consumer reports Whenever a statement o
f a dispute is filed, unless there is reasonable grounds to believe that it is frivolous or irrelevant, the consumer reporting agency shall, in any subsequent consumer report containing the information in question, clearly note that it is disputed by the consumer and provide either the consumers statement or a clear and accurate codification or summary thereof.

Company response to consumer: Closed with explanation