Consumer complaint received 2020-10-06
Company: TRANSWORLD SYSTEMS INC
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
We were urgently to rent a place and we found XXXX XXXX XXXX  XXXX SC. We had a tour and everything looks good there was no smell no people around so we rented and apartment 3 bedrooms 2 bathrooms on XX/XX/XXXX and move in XX/XX/XXXX with my son XXXX years old my baby girl XXXX years old, my wife and me, the manager told us was a safe place for families and non smoking community. The day 1 of XXXX the dishwasher broke down, they fixed pretty quick, it broke down more the rest of the days we stayed there. Then we started noticed there was more than 4 persons living at the apartment upstairs all of them males, all of them smoker, our son room just stinks as cigarette, one day we came back from school and there was a very strong chemical smell, we drove around and maintainers told us they were cleaning the carpet, now we know they were poison bed bugs, days after we complained about cigarret  and the noise since XXXX XXXX  till XXXX XXXX upstairs and XXXX XXXX the manager told us that " she couldn't control it '' the kitchen cabinet just smell as a bar, i called to an emergency phone number and like they stop it for a couple days and then again the nasty cigarret, all of us got sick, i started to look all over the place after the bath tub turn to a weird yellow orange then the paint cracked up, i was cleaning the windows i found out the frame was cracking up as well, we had a water leak from the ac unit that make the carpet wet and theres was a wire not protect close to the gas, one day looking how the cigarret smell leak so bad in my son room i found there was a huge hole in the ac unit, i took the ac vents and black mold, i poison almost everyday because neighbor 's roaches were coming to downstairs, the worst was when our daughter had a bite, we clean, bleach and  poison everything, then had another bite and very bad allergies reaction, we call the dr and prescribed a very strong allergie relief we look all over the apartment and find out there was bed bugs coming from the apartment upstairs, immediately we sent a email to the manager and the lady sent an examinator the next day, the man  told us be quite ( i have a video ) cause XXXX will be mad, then we received a letter from XXXX, asking us to make appointment with exterminator in 15 days since then, the lady accused us to bring those bugs, after that any of us could stay there, we all have anxious we lost all our furniture, our kids new beds and clothes. 
We couldn't stand no more, the apartment upstairs were living at least 12 man 's, thats what we count one night, we installed XXXX   security system with professional watch, there is one the man who were living upstairs placing a bag in our trash can how the neighbors were putting bags in our trash can, we have all the emails, videos, the bed bugs coming from the roof, the wall by the roof cracked, the neighbor made little holes and looks like sprayed something, this is the most disturbing and disgusting experience no one deserves have, the managera very rude person sent us a letter chargin us for  a carpet never was glue, for all our furniture and all our clothes, I have a picture with a mix we made and is just a nasty nicotine.

Company response to consumer: Closed with explanation