Consumer complaint received 2016-02-12
Company: Convergent Resources, Inc.
State: MS
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
This company received payments for ( XXXX ) of creditors belonging to me and my wife thru XXXX XXXX an debt consolidation program and they are XXXX XXXX was Paid in full XXXX XXXX, XXXX. XXXX-was Paid in full in XXXX XXXX, XXXX. XXXX-was Paid in full in XXXX XXXX, XXXX. XXXX -was Paid in full in XXXX XXXX, XXXX They have been uncooperative about sending to me " paid in full '' or " XXXX Balance '' letters for any of these bills until finally this week I received only two " paid in full '' letters by mail for the Stoneberry and XXXX XXXX in response to my complaint about them not applying payments correctly as dispursed to them for these accounts. They never sent me a paid in full letter for the XXXX XXXX account although XXXX payments of {$15.00} dollars a total of {$220.00} it was paid to them back in XXXX XXXX and when the final payment was sent I requested several times they send a paid in full letter on this account back then. They never cooperated not sent anything in the mail. Now they are claiming this account XXXX XXXX was not paid in full. Account no. XXXX. They received payment in full for all XXXX of these accounts and will not give credit now for the XXXX XXXX although it was paid in full months before the final payment was made on the XXXX XXXX account. And the XXXX XXXX Account issue they acknowledged they received payment but dispersed it improperly holding back on the money they did receive for both of these accounts. The payment was mishandled and not applied on both accounts by them leaving me with both accounts remaining unpaid in full. Although all XXXX accounts have been paid off according to the dispersement schedules and the amount of money received on all XXXX accounts. This company has taken my money and not paid off these XXXX accounts as they should have done. See Check # 's below and payment dates and amounts. 
Statement Period From XXXX/XXXX/XXXX To XXXX/XXXX/XXXX For XXXX PAYMENTS DISBURSED TO CONVERGENT OUTSOURCING INC . 
Date Check # Account Number Amount 1. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 2. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 3. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 4. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 5. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 6. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 7. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 8. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 9. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 10. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 11. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 12. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 13. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 14. XXXX/XXXX/XXXX XXXX XXXX {$15.00} 15. XXXX/XXXX/XXXX XXXX XXXX {$15.00} Total Paid This Period : {$220.00} also see XXXX XXXX payments : Statement Period From XXXX/XXXX/XXXX To XXXX/XXXX/XXXX XXXX PAYMENTS DISBURSED TO CONVERGENT OUTSOURCING INC . 
Date Check # Account Number Amount XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$20.00} XXXX/XXXX/XXXX XXXX XXXX {$110.00} XXXX/XXXX/XXXX XXXX XXXX {$68.00} Total Paid This Period : {$460.00} They only made partial payments when the full amount of money that was due on both these accounts was paid to them, yet they refuse to credit my accounts

Company response to consumer: Closed with explanation