Consumer complaint received 2015-06-23
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I am refilling this complaint because Wells Fargo failed to address the issues that started this whole mess. There is nothing in Wells Fargo 's response about the unpaid premium that resulted in issues with gaps in coverage because I could not get insurance anywhere. The issue with late payment of the taxes was XX/XX/XXXX not XX/XX/XXXX. The response contains one lie after another and I have documentation to prove it. Wells Fargo obviously has violated the Dodd-Frank Act section 1464 ( a ) ) I have provided the documentation to prove it. Wells Fargo was found liable for damages for doing the same thing to others that they did to me because it is clearly a violation of the law ( XXXX et al : v. Wells Fargo Bank , NA, et all : Case No. XXXX ). 

This started when Wells Fargo set up an escrow account for this loan in XXXX XXXX. A Wells Fargo employee told me Wells Fargo would pay the property taxes and the insurance before the end of the month. The taxes were not paid until XX/XX/XXXX which cost me an additional 10 percent, about {$460.00}. Since the taxes were not paid as promised, I started calling about the insurance payment a month before it was due. I called again 2 weeks before the insurance was due and a couples days before the due date. All 3 times I was told " Do n't worry about it the premium will get paid ''. The insurance premium did not get paid by the due date and my insurance was canceled. Because my insurance was canceled for non-payment of premium I could not get insurance with that company or any other insurance company. I had to purchase insurance from the State of Texas which is limited to 2 years. When the 2 years was up in XX/XX/XXXX, I still could not get insurance from any insurance company. Wells Fargo forced me to pay for their over priced, low rated insurance. 

In XXXX XXXX Wells Fargo withdrew money {$280.00} from the escrow account for expenses that Wells Fargo did not incur. Wells Fargo told us it was for an insurance policy but no insurance policy was purchased. Starting in XXXX XXXX Wells Fargo applied our principle and interest payments to the escrow account to cover the money Wells Fargo stole from the escrow account, instead of applying the money to the loan per the contract. We finally received the requested balance statement for the escrow account in XXXX XXXX and it shows I was correct. 

Wells Fargo sent us a letter stating Wells Fargo will not respond to issues with our account. We record our calls and have written documentation of Wells Fargo 's crimes, so we could sue Wells Fargo. We would prefer to keep this out of the courts. 
We have managed to make all our full payments before the grace period expires for over 2 and a half years. Wells Fargo lists our full payment as unapplied funds, so they can charge us more interest and late fees which is a violation of the Dodd-Frank Act section 1464 ( a ) ). I have documentation from Wells Fargo which shows the date of one payment was changed 3 times in an effort to cover up Wells Fargo 's crimes. 

Wells Fargo has sent a letter to my insurance company twice in the last six months trying to get my insurance company to cancel my insurance so they can sell me their over priced, low rated insurance. 

Wells Fargo has illegally sent the loan to foreclosure for the second time in about 3 years. 

Wells Fargo has demonstrated a blatant disregard for Federal banking laws. 
Wells Fargo has committed Mortgage Servicer Fraud. 
Wells Fargo violated the Dodd-Frank Act by not Promptly Crediting of Payments.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation