Consumer complaint received 2016-01-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: RI
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
I am submitting a complaint against Bank of America for a few reasons that are related to bounced check fees. First of all, I feel {$35.00} is an outrageously high fee for a bounced check, especially since the bank does not make it a practice to cover the checks in any way. Also, Rhode Island State law limits to {$25.00} the amount of money a merchant can charge a customer for a returned check. Therefore, I feel it is only fair that the banks be limited by the same statute. Specifically in this situation, I had written a check to a merchant who then only submitted it to his bank several weeks later. Because I was n't expecting it several weeks later, check # XXXX bounced on XXXX and again on XXXX. I take issue with the timing in which I was notified by electronic banking because both charges showed up on the same morning of XXXX. If the first attempt had been apparent on electronic banking in sequence, I would have been able to cover the amount and prevent the second bounced check from occurring. In other words, I find it strange that both attempts of cashing the check became evident at the same time on my electronic banking. It means the bank is being inconsistent in its timing of presenting information to customers via electronic banking, and this peculiar timing ends up making the bank a profit as a consequence. Moreover, these XXXX fees totaling {$70.00} resulted in a third check, # XXXX written for {$75.00}, to bounce as well. As it stands now, I have XXXX bank fees totaling {$100.00}, and my daughter may lose her spot in the after school program as a result of the check being insufficient. For one of the largest banks in the country that gambled with my hard-earned tax money, subsequently blundered, and then was bailed out, one hopes it would be more lenient in dealing with customers ' relatively minuscule mistakes. I sincerely hope that XXXX XXXX becomes President of the USA and breaks these " much bigger than before '' banks up into smaller businesses that know how to act more fiscally and socially responsible. As far as resolution to this matter, I am interested to know the names of the banks who submitted these checks through my account. For if it was Bank of America itself, then we have a serious conflict of interest. Next, I want to know when they were submitted to BOA exactly. For I want to be sure the bank did not predatorily wait for a moment when no funds were available in my account to put the checks through or time them sequentially in such a way to cause my overdraft. In addition, I 'd like for BOA to lower the maximum fee they charge for NSF transactions to {$25.00}. Lastly, I 'd really appreciate at least a partial return of the fees charged to my account since I 've been banking with BOA. Since {$35.00} - {$25.00} is equal to {$10.00}, I 'd appreciate {$10.00} for every fee over the years. Lastly, I 'd like a thank you for bailing it 's " too big to fail '' XXXX out of complete destruction and for not prosecuting anyone on its board for treason against all Americans back in 2008.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief