Consumer complaint received 2021-12-30
Company: LD Holdings Group, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
On XX/XX/2021, a barrage of calls from mortgage lenders followed the instant I researched mortgage refinance rates online. The loan office from Loan Depot offered me an attractive rate. He had me sign a " rate lock agreement '' and guided me through signing the ease docs. He advised me to promptly submit supportive financial documents. He conveyed a sense of urgency to close the refinance before the " rate lock '' expired. 

The cold calls from lenders persisted the following day. One of them urged me to review the " rate lock agreement '' with Loan Depot, after mentioning " predatory lending practices ''. To my dismay, I saw an X in the box next to a clause stating I chose " a floating rate option '' in the " rate lock agreement ' '' Loan Depot 's agent pressed me to sign. Upon finding it, my trust dissolved, and I immediately messaged Loan Depot that I had reservations about pursuing the loan. I cited unexpected loan costs ( also true ), rather than create antagonism by accusing the loan officer of lying. 

I signed no further documents from Loan Depot. I wad taken aback when an appraisor contacted me on order from Loan Depot. I had not signed any authorization for this. I decline the appraisal and explained why. Two weeks later, right after agreeing to an appraisal order from my current lender, I was notified of a {$620.00} charge on my XXXX card by XXXX XXXX XXXX. Their efficiency impressed me! Not an hour later, their appraisal contacted me to set the appointment. Five days later, on XX/XX/2021, an appraisor contacted me to set up an appointment. Confusion ensued. I contacted XXXX XXXX and learned that Loan Depot issued a 2nd order for an appraisal without my approval! 

On XX/XX/2021, emailed Loan Depot to express my dismay and to re-state I was NOT pursuing refinance through them. They must have had some awareness that we did not have an agreement because they sent me three separate official Loan Estimates I did NOT sign. They sent me unsolicited official closing documents I did NOT sign. 

Yesterday, in the mail, I received a Adverse Action Notification from Loan Depot. It states that the mortgage refinance I has NOT PURSUED WITH LOAN DEPOT was declined because the collateral I DID NOT SUBMIT was inadequate. 

The adverse action notice states that Loan Depot has the right share my personal information with their affiliates without my consent -- but it won't impact my credit score. 

The Loan Depot agents perpetrated fraud, pursuing a contract without my consent. Their fraudulent actions expose me to financial harm. 

Besides " inadequate collateral '', Loan Depot stated their decision was based on information from another financial affiliate, not a credit agency. I suspect it was a competitor who pursued me relentlessly. When I decline his offer, he became irate and unprofessional, insulting me, and harrassing me with relentless texts and phone calls. 

I have documents supporting my statements. When I attempted to upload them, the report of my experience disappeared. I don't want to have to re-wrtie this again. I'll be happy to corroborate this narrative upon request.

Company response to consumer: Closed with explanation