Consumer complaint received 2016-11-14
Company: WELLS FARGO & COMPANY
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
This is an update from Case : XXXX, but it is an entirely new complaint. As Wells Fargo is a bank with branches all across the United States, local, state, and federal entities all have jurisdiction to handle this matter. 

On or about XXXX 2016, the XXXX Police Department recovered video evidence stating that I was in the bank branch in question near the time I had stated ( XXXX XXXX, 2016 ), and was seen making an interaction with a bank teller. Wells Fargo ( branch ) had until this point, vehemently denied that I was in the bank location at the time ; the branch manager had even said that she viewed the security footage ( before XXXX Police looked at it ) and saw for herself that I was NOT at the bank branch. Wells Fargo did not offer any sort of apology or explanation for this. 

On or about XXXX XXXX, 2016, I had received a mysterious deposit into my Wells Fargo account of {$100.00} ( the equivalent of the cash deposit that I had mentioned in the previous Case ). I went to another Wells Fargo bank branch and a banker gave me a printout of a confidential Internal Deposit Slip, stating that XXXX XXXX ( the branch manager from the previous complaint ) had deposited {$100.00} " to settle accusations by XXXX PD & Exec office ''. When I called up Wells Fargo, the customer support representative denied that Wells Fargo 's Executive offices thought XXXX XXXX was stealing money from her clients and insisted that the amount had been placed into the account to only handle the accusation made by XXXX Police. 

Wells Fargo has generally been non-compliant with the XXXX Police investigation into this matter, and its employees have lied to investigators to try to put this situation to rest. 
Recently, I have received communication from Wells Fargo stating they will close my account, due to me asking the branch manager ( XXXX XXXX ) to comply with investigation and mentioning a potential civil litigation if Wells Fargo would not comply with XXXX Police 's investigation. 

Immediately after I had left the bank branch, I had received a call from an 'Unknown Number '. Picking up, I spoke to a man identifying as " XXXX '', and as the Regional Director of Wells Fargo. He asked if I was " XXXX '', and I confirmed by saying yes. He did not ask me any other details about myself or my account with Wells Fargo in an attempt to verify who I was. He then proceeded to tell me various things about me, such as where I am employed, what my major is in college, and some recent interactions I had made with the XXXX Police department, things that a banker ( or any private citizen ) typically would not know. 

I have called Wells Fargo 's executive offices to ask for an apology ( at the least ). An assistant from the Wells Fargo executive office called me back, saying that since I would no longer be a customer of Wells Fargo soon, an apology would not be necessary. 

Wells Fargo 's continual lack of integrity, coupled with its refusal to take action to correct their employees actions is unacceptable. I ask that measures be taken to ensure that this kind of conduct does not go on with Wells Fargo employees, and does not happen with any other banking institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation