Consumer complaint received 2015-09-13
Company: Consumer Portfolio Services, Inc.
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
Since the start of my loan, which was opened in XXXX of 2014, Consumer Portfolio Services ( CPS ) exhibited poor business practices from the onset of this relationship. In the process of applying for the loan, I provided my current landlord 's contact information so she could be contacted as a reference. Although they said they contacted her, they did not. My landlord had to contact CPS to verify herself as a reference. The burden to verify my application info should n't have fallen on me- the applicant! After the loan was approved, the loan documents were mailed to the wrong address. To date, I have not received a single statement by mail - XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX. This is the same address used on the original application.This finance company has been unresponsive to my attempts to retrieve my statements. To make matters worse, they do not update the website with current billing statements. They are extremely unprofessional and non-responsive to issues that I have brought to their attention. These issues range from being provided with updated statements online or by mail, or receiving a copy via email or fax ( to removing erroneous derogatory remarks from my credit which include late payments of 30 and 60 days and even a repossession! I 'm not sure how the vehicle could be repossessed when I have always been current with my payments have the vehicle in my possession. Each time I call CPS, I get a rude and unprofessional, who refuses to disclose his name for " security '' purposes. I am then transferred to XXXX of XXXX supervisors XXXX XXXX or or XXXX XXXX who never resolve the issue and transfer me to a manager by the name of XXXX XXXX who also never returns calls or emails. I sent several emails to XXXX and XXXX and have yet to receive a response. For over 2 months I 've consistently attempted to communicate by phone and email to resolve the errors on my account as well as obtain all records of my statements and loan documents to no avail.I mail my car payment a week in advance each and every month since the birth of the loan, yet, it takes anywhere from 2-3 weeks to post to my account! CPS also leads you to believe that there is an online payment option, but there is not. Their website has a dedicated link to XXXX XXXX, XXXX XXXX and then a dedicated link titled " make online payment '', which just sends you to XXXX XXXX each payment carries a {$12.00} fee, adding up to {$140.00} a year in extra fees just for my payment to be posted in a timely manner. They also claim to have an option for payments to be automatically deducted each month at no charge, but there is no way to sign up for this payment option online. When I called into their XXXX number, their Customer Service Rep promised that I would receive a text message that would allow me to sign up for this feature. After checking with my phone carrier to ensure no block inhibited the receipt of the alleged text, I called CSR at CPS who then assured I would receive an email- that did not happen either. Several months have passed and I have yet to receive correspondence-either written or verbal from CPS about setting up reoccurring payments, receiving statements by mail, receiving copies of my statements by fax or email, or even retaining my statement for the current months online. This company 's shady practices and erroneous reporting have jeopardized my account and my overall credit. Their personnel from the top down and bottom up are unresponsive, incompetent and poor note takers. I am currently seeking legal advice to shop a class action lawsuit to address these unethical business practices of not keeping statements up to date on the net, not mailing statements at all, not honoring a request for a copy of a current statement, delayed posting of payments, false and erroneous reporting on credit reports, falsifying ( see attached )

Company response to consumer: Closed with explanation