Consumer complaint received 2022-03-01
Company: T.S. Holdings
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX at XXXX XXXX apartments advised I.Q. Data International , XXXX collection company that we neglected to pay our bill. This is not accurate. 

Basic facts are listed below. 
XXXX XXXX XXXX XXXX gave us the clearance to move out XX/XX/XXXX. The extenuating circumstances includes : o XXXX XXXX had the urgency of remodeling the apartment o Our neighbor shot another while I was a few feet away, opposite a shared wall o XXXX XXXX had not approved us to renew in a timely manner On XX/XX/XXXX, the attached email confirms the agreement of final rent amount of {$250.00} for separate days rent between our lease ending date and time of move out. She declined payment of this amount because our initial deposit included {$400.00} plus a pre-payment of {$100.00} to anticipate water/sewer expenses. She told us this was more than enough funds for rent. 
We moved out on XX/XX/XXXX and returned the first business day to complete our financial transactions. On the Monday after we moved out : o We released our property keys to XXXX XXXX on XX/XX/XXXX in person. 
o XXXX again did not accept any check to pre-pay water bill and {$250.00} anticipated rent. 
o Water/trash charges had not posted for our last month of residency and will take two more month to get the correct bill by XXXX. 
o XXXX said to wait two months before expecting a final bill or credit mailed to us. 
o We fill out a requested document for key release and provided a forwarding address in order to send us the incoming bills My household came also on XX/XX/XXXX, ready to pay again but no bill nor any payment detail was presented. Instead the household asked to tour together the apartment and was told it was left in perfect condition -- clean and without damages. XXXX XXXX told also it would be remodeled in that same week. Again, we completed a form with our forwarding address. 
XXXX confirmed over a phone call on XX/XX/XXXX, that she sold our account to collection. She offered no path to resolution for her errors nor provided any written, itemized record of the account. Written itemization was requested this date. 
As of XX/XX/XXXX, my household received no calls, emails nor postal mail between XXXX - XXXX XXXX of XXXX when I initiated resolution with XXXX upon receipt of collection notice. 
We dispute validity of any negative report to our credit and deny the responsibility of additional rent or collection fees. We request this statement of dispute be placed into our credit report account files. We request resolution assistance with the accusing party. 

In the meanwhile we are honoring the payment of the amount written by direct bank wiring, waiting for XXXX to follow with all deposit and payment statement happened during our whole staying ( XX/XX/XXXX to XX/XX/XXXX ). 
Because we were asked to leave by the beginning of the year we dispute also to XXXX the last 30 days charged and will be responsible only for the extra {$250.00} plus associated water/sewer costs, as asked by XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX email ( attached ). 

Thats why we expect from XXXX a refund of extra payment charged. 
If the credit is not fully restored and the extra amount payed to XXXX is not refund by XX/XX/XXXX, we will assume we have to defend our right at different court levels as we have to turn XXXX XXXX accountable for her decisions and actions against our household. 

XXXX XXXX and XXXX XXXX XXXXXXXX XXXX XXXXXXXX Attached email communication : XXXX XXXX XXXX Mon, XX/XX/XXXX at XXXX PM XXXX : XXXX To : XXXX XXXX XXXX XXXX XXXX XXXX, Glad we talked today. Now, I feel better about the move-out process and appreciate the offered flexibility for a few extra days too. 
In order to make the process fully comfortable for us and you, we will leave the apartment on XX/XX/XXXX. Hoping this also fits into your needs. 

Sincerely, XXXX XXXX XXXX XXXX XXXX, prior tenants to XXXX XXXX # XXXX

Company response to consumer: Closed with explanation