Consumer complaint received 2018-11-30
Company: WELLS FARGO & COMPANY
State: MN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Wells Fargo Bank wants me two Call the Fraud Department and 6 Years Living in Forign Countries I tried 100 Difrent Phones and 100 Diferent Phones cant call a Bank XXXX Number Requires International Long Distance cost {$5000.00} a Year You Can Buy a {$25.00} Doller Wells Fargo Code Sender would not Help me Call the bank 1800 Fraud Department I purchase a Cell Phone with a XXXX XXXX XXXX Phone number and All American banks only Let you USE and American Phone Number 98 % of nothing Works with American Banks XXXX there is a {$120.00} Doller Maximum ATM withdrawl the Bank Charges me about {$10.00} dollers in ATM fees fore Every {$120.00} dollers customers Withdrawl XXXX XXXX askes Fore my Wells Fargo and XXXX XXXX customer Online Banking User name and Pasword of XXXX XXXX and Wells Fargo Bank both Banks Deny the XXXX XXXX Transaction I Enter XXXX XXXX my online Banking User Name and Pasword into XXXX XXXX transfer aproved by XXXX XXXX transfers {$2500.00} dollers two XXXX XXXX XXXX XXXX has Email Verifification fore online Transfer All Wells fargo online bank Transfer requre a Phone so all Wells Fargo banking dose not work Without a Phone Please verify transactions for your card ending XXXX. 
Wells Fargo detected suspicious activity on your card ending XXXX. 
What you need to do You should have received a transaction verification request from us by text, email, or phone call. 
If you have not yet verified recent card activity, please reply to the request sent to you or call or XXXX. If you do not verify recent activity, we may need to close your card to prevent potentially fraudulent activity. 
Thank you for helping us protect your account. 
Wells Fargo Fraud Detection XXXX Prevention department anytime at XXXX. If you are currently not in the U.S., you can call us collect at XXXX. 



Back to list Subject : Re : Account questions or requests ( XXXX ) From : Customer Service XX/XX/2018 XXXX AM Contact Us Dear XXXX XXXX : Thank you for contacting Wells Fargo. My name is XXXX, and it's my pleasure to assist you today. 

I received your email regarding the block on your credit card account. 

Our records show that our Fraud Prevention department has suspected fraudulent activity on your credit card account and would like to speak with you. Because they have not been able to contact you, a temporary block has been placed on the account. The temporary block is a security measure placed for your protection to help prevent fraudulent transactions from posting to your account. I am not able to remove the block from your card based on an email request because our Fraud Prevention department requires that they speak with you directly. For further assistance regarding this issue, please call our Fraud Prevention department anytime at XXXX. If you are currently not in the U.S., you can call us collect at XXXX. 

I know that your time is valuable and I would not direct you to contact us by telephone unless absolutely necessary. I apologize that I am not able to assist you through email. 

Thank you for your business. We're happy to have you as our customer. 

Sincerely, XXXX XXXX 
Wells Fargo ORIGINAL MESSAGE : -- -- -- -- -- -- -- -- - Use of account ending in XXXX is temporarily restricted Please take the restriction of my Acount = XXXX oredered something from XXXX and put my Wrong Birth date caused XXXX two Return payment XXXX New Acount XXXX Added XX/XX/2018 XXXX XXXX Your rating : Not rated Sales - XXXX Hi XXXX, We would like to confirm that we have activated the order and updated the correct date of birth on the order according to what shows on the ID. 

Please be informed that the domain and hosting should be working as soon as the DNS propagation is completed. Which usually takes within 24 hours.

Should you have further queries, please don't hesitate to reply to this e-mail. Furthermore, you can connect to our 24/7 live chat on our website by clicking " chat with us ''. 

Have a great day ahead! 
Best regards XXXX XXXX New Acount XXXX Added XX/XX/2018 XXXX XXXX   Your rating : Not rated Sales - XXXX Hello, Greetings from XXXX! 

Please be inform that you need to make a new payment since the first one was been refunded. As for the refund, kindly allow 1 -2 weeks for the amount to reflect in your account. 

Should you have anymore inquiries please do not hesitate to contact us thru our XXXX online chat or email us. 
Best regards XXXX XXXX New Acount XXXX Added XX/XX/2018 XXXX XXXX   Your rating : Not rated Sales - XXXX  Hi XXXX, We would like to confirm that we have activated the order and updated the correct date of birth on the order according to what shows on the ID. 

Please be informed that the domain and hosting should be working as soon as the DNS propagation is completed. Which usually takes within 24 hours. 

Should you have further queries, please don't hesitate to reply to this e-mail. Furthermore, you can connect to our 24/7 live chat on our website by clicking " chat with us ''. 

Have a great day ahead! 
Best regards XXXX XXXX New Acount XXXX Added XX/XX/2018 XXXX AM Your rating : Not rated Sales - XXXX Hello, Greetings from XXXX! 

Please be inform that you need to make a new payment since the first one was been refunded. As for the refund, kindly allow 1 -2 weeks for the amount to reflect in your account. 

Should you have anymore inquiries please do not hesitate to contact us thru our XXXX online chat or email us. 
Best regards XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation