Consumer complaint received 2016-10-21
Company: WELLS FARGO & COMPANY
State: LA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo did an illegal loan remodification with insurance and taxes in escrow and illegaly misappropriated funds and fooled around with numbers to their best financial interest that was detrimental to me. For example, my escrow paid out to LCPIC wind insurance policy paid $ XXXX/year, XXXX Agent , WF duplicated the wind policy by illegally forced placing a second wind insurance paid $ XXXX/year, I purchased my home on XX/XX/XXXX I purchased diaster assistance insurance somehow that vanished off my loan. I 'm in oilfield sales, in XX/XX/XXXX with the XXXX oilspill, I did a refi w/WF but the loan processor kept making mistakes on my paperwork, he had to remail corrected loan documents, he said he could get it done in time before my next mortgage payment was due and if I 'm a day late or two that would be ok. I called and was 2 days late and would n't let him close on my refi and that I would have to do a loan remodification. That took Wells Fargo over a year to complete. All the while, they did not tell me they were reporting me to the credit bureau and adding anscillary misc fees, penalities etc. my credit is in shambles now. In XX/XX/XXXX they started an escrow for me, even though my loan remodificaiton was not signed until XX/XX/XXXX. I have always had flood, wind, haz with the same XXXX agent for years. In the beginnng of the loan remodification I was asked to give them a monthly expense breakdown of my monthly expenses, which I did do ; I was told the only way my loan remodification would be approved was to do escrow on everything, flood, hazard, wind and property taxes, so I did it. My statements stopped coming to my house. I did not receive any statements until XX/XX/XXXX-XX/XX/XXXX. The flood of XX/XX/XXXX, prompted me to call in and report a claim, XXXX tells me they no longer have my flood insurance and they did not have it anymore since the last time I paid it, XX/XX/XXXX-XX/XX/XXXX but to contact my mortgage company its normal for them to go through another company. I called wells fargo and they gave me my policy number but would not give me the number to file a claim, instead they connected me with their insurance department. I was then informed that by letter I was recently changed from a flood zone XXXX to a flood zone XXXX and that they had to do a force place flood insurance on me and the new effective date is XX/XX/XXXX, which is a problem since the flood was XX/XX/XXXX-XX/XX/XXXX. I asked for a copy of whatever it is they had which showed or stated I was in a zone XXXX. To date, they do not have anything and can not and will not give me anything. I went to the XXXX XXXX zoning commissioner, he wrote a letter on my behalf that states, I was, am and always have been in a zone XXXX. Wells Fargo did a lenders in place policy for me but stated since I 'm in a zone XXXX I am not entitled to content coverage and they did not know if she could even get the dwelling approved for me, since I 'm in a zone XXXX. However, if I could prove I was in a zone XXXX, she would do a supplemental and add the content insurance coverage of $ XXXX. A friend suggested I view online mortgage statements, I did, and I learned Wells Fargo made themselves the agent of a Wind policy {$4300.00} / annual premium for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and paid themselves while noting my account misc insurance payment ever XX/XX/XXXX, the same month they paid {$1800.00} to XXXX for hazard insurance, and in XX/XX/XXXX they paid {$920.00} to XXXX my agent of record is XXXX for Wind Insurance, hence Wells Fargo paid themselves 4 times the going annual rate and forced placed duplicate coverage on my account. The money trail is caotic and almost impossible to track numerous unapplied payments, missing monthly statements, escrow ranging {$390.00} to {$890.00} per month, advance adjustment payments to who and where? They recently made me a $ XXXX settlement offer that is all about a gag order I declined. THEIVES!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation