Consumer complaint received 2016-10-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
First of all I, XXXX XXXX purchased my former Childhood home back in XXXX XXXX ( XXXX XXXX XXXX XXXX WA XXXX ) on an Owner Contract from XXXX XXXX ( XXXX ) which had a " Clear Title '' for the sum of {$85000.00} purchase and sale agreement was for {$80000.00}. My Closing Documents show that I had given {$8500.00} down. For some reason my monthly payments by they 're figures after all costs was $ XXXX. 30 yr arm. My Closing Documents call it a HUD Loan. It took my until now, 12 yrs later to find out this is n't correct. My interest rate changed the first two years three times. I never got to shop for my own insurance or Lenders. They changed my closing costs three days before closing from est. {$3500.00} to {$85000.00}, as a first time homebuyer I had no clue. My insurance on the home was $ XXXX. flood insurance another $ XXXX. and the title co. At the closing was XXXX XXXX XXXX in XXXX WA XXXX said this was the only Lender the Agent ( XXXX XXXX ) had so take it or leave it. My Broker was n't present at the closing or either was an Attorney. How was I to know after meeting the XXXX " conditions '' to get approved. And they said I need Title Insurance, WHY, that gives me no protection, they did n't say Mortgage Insurance at all. They called it an XXXX loan. So Decision One Mortgage made me pay {$660.00} and {$170.00} to them under two different loan # s. And they said mine was a 2 yr. ARM. my interest rate charged before that. So every year for the next 8-9 year I 'd make a principal payment of {$600.00} to {$800.00}. So I gave them an extra payment a year every time I did this my Lender would change. So after 10 yrs. I dealt with Decision XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX, so XXXX XXXX XXXX in XXXX started sending payments back and offering me a XXXX Mortgage at 11 % to 18 % all communication stopped. They claimed to not handle my loan. Fast forward to now. XXXX closed all branches that I ever used fro XXXX to XXXX WA. So i recieved an eviction notice by the Sheriff on XXXX/XXXX/XXXX. Every inquiry I 've made since then to find out why has resulted in the term " Sheriffs Sale ''. So I handwrote the court a letter ( XXXX XXXX XXXX County Superior Court XXXX XXXX vacated the Stay on the Writ. Now I found that my 10 yr. old son was the one given THE most important Court Date of my Life. Which was intitiated by Bank of New York Mellon c/o XXXX XXXX XXXX by XXXX any XXXX. Now at this point my County value had went from {$50000.00} up to {$110000.00} do to the contraction upgrade I performed. Now, when all communication ended as I mentioned I was told by XXXX branch Pres. Stated " that I 've paid on the principal so I 've made XXXX extra payments over 8 yrs so relax '' his words Exactly. I have a carbon copy of the last payment they sent back. No consultation at my property address EVER, BY ANY OF THE XXXX LENDERS, WHY.? We even had FEMA disasters XXXX times in XXXX XXXX over the course of 7 yrs. XXXX Floods XXXX XXXX mph storms. Never an insurance agent or Lender Rep. My County assessed value even after these events was up to {$110000.00} I had it on the market, did n't sell fast so I took it off market. That 's also another factor in the communication. Bank of NY and XXXX were n't ever mentioned to me. I work away from home sometimes for weeks at a time. So they served these papers to a child which is why I missed THE ONLY CHANCE I EVER HAD. THIS WAS STATED BY XXXX XXXX. Why a different XXXX? I never got a minute in Court or under Oath to " Answer '' the " Complaint '' or, since the posting on my door stating Notice Of Trustee Sale, on XXXX XXXX XXXX. Why does it showing as sold on XXXX XXXX XXXX. Court Documents show original Notice XXXX/XXXX/XXXX. I have Documents showing XXXX with a Loan Modification up until the end of XXXX XXXX, and another stating stay in the home. THEY JUST STOLE OVER {$60000.00} in Equity from MY House, I DEMAND ACTION on BANK OF NY NOW

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation