Consumer complaint received 2022-02-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: SC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I hired a moving company called XXXX XXXX XXXX aka XXXX XXXX XXXX in late XX/XX/2021. They did move my household items and furniture from the home I sold then, and store them somewhere. They claimed they stored my items in their warehouse, but I believe they left them in one truck. When they came to deliver my items on XX/XX/2021, they were hours late because they moved my items from one truck to another they said. They opened the truck and items were destroyed. They tossed my stuff in the truck without proper care or packing. My lawnmower was destroyed. I took a video. They admitted that but refused to place it on the paperwork. They destroyed an antique chair, and my {$10000.00} XXXX XXXX  XXXX. I did not realize the destruction to my XXXX XXXX XXXX until I tried to sleep on it and it could not hold air, and they were missing pieces to hold the bed frame I bought from XXXX XXXXr together. They also initially refused to give me my stuff unless I paid again and then again when I asked them to cover the floors so they did not damage my house. I paid them a second time. I should not have had to pay at all based on the price of the items damaged, and that fact that the moving company did not call me back or answer my emails regarding my broken items. I therefore challenged the payment on my Capital One card of XX/XX/2021 because they breached the agreement and did not provide the services they were charging me for. They owe me over XXXX in damages. At this point I just want my money refunded for the move and Capital One initially refunded the contested charge, but then said the moving company said they moved my stuff and recharged me. They destroyed my stuff, held it hostage on a truck from a single mom with a XXXX daughter. Four men abused their power over me and I had no choice but to allow them to scratch my floor and bring in my things and they were scary. One had gang tattoos, and they threatened me. They broke my things and I called over and over and emailed to no avail. I should be refunded by Capital One as they did not provide the services required for the {$2500.00} I paid them. Please help me with Capital One to remove this charge. Capital One is a card that never protects the consumer. They always side with the companies and they do not allow you to email them disputes or upload material to them. They send a letter with too many questions and make it impossible to get the letter back on time as within 10 days of issuing the letter ( mind you it takes 7 days to get your mail these days ) they are already recharging your card before you can answer the lengthy questions, gather the material and send it back in the US mail and so they know they will always be able to turn around and recharge it so its gaining interest for them. This is just unfair consumer practices.

Company response to consumer: Closed with explanation