Consumer complaint received 2016-11-25
Company: BB&T CORPORATION
State: NC
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
On XX/XX/2016, I was having computer issue. My browser told me that my computer was locked and that I had to call a technician number from XXXX, so I called the number. There was a male on the phone named XXXX, claiming to be a technician affiliated with XXXX, asking me how he can help. I explained the situation to him, and he told me he could fix it. He gained remote access into my computer with some sort of program they had, and wiped my computer. Once they finished, they asked for a card number to charge to, so I gave him my credit card number, and he charged me a service charge of {$99.00} onto it. That was the last I heard from him. 

On XX/XX/2016, the same male, XXXX, called and said " Due to recent server issues, we are going to refund you your {$99.00} back. '' I agreed to it and he gave him my debit card number. I given him my debit card number. Once again, he gotten remote access into my computer. Next thing I know, XXXX gained access to my bank accounts. He moved money from my credit card to my checking account. I told him to stop but he then replied " I am showing you that I am going to put the money into your account. '' I thought he would directly deposit it into my checking account, but then he told me " For me to send the money to you, I would have to send you the money through a XXXX account. '' I found out that he knew my e-mail address, and set up an online XXXX account in my name, and instead of sending me the refund, he sent a person name XXXX {$360.00}. 

I grew Irate and told him that I wanted to speak to his supervisor. Soon he put a male on the line, named XXXX. He told me that he would fix the mistake on my credit card and the {$360.00}. I found out later that day, he set up a XXXX account in my name as well. He then took a screen shot of it, and in the XXXX account, it held {$5000.00}. He told me that for me to fix my mistake, I would have to send him {$2500.00} to him via XXXX. He gave me a name to send it to. He told me that if I did not send it to him, I would be charged at {$30000.00} fine and spend time in prison. 

I done what he told me to do, so I gave him the reference number from XXXX. He then told me that I mispelled the name on the XXXX, and demanded that I send him another {$2500.00}, to fix the mistake. I told him I did not have anymore money. He then sent me a screen shot of the same XXXX account for {$10000.00}. He told me that he would pay me back the money if I sent it to him. I hestated yet agreed. I sent him another {$2500.00} XXXX. Once again, I given him the reference number. After doing so, he told me that his server did n't recognize the reference number, and demanded me to send him another {$2500.00} XXXX to him, then he would pay me back. 

After sending the third XXXX to him, I called XXXX 's customer service number, and talked to them. They told me it was a scam. I unplugged my computer, ran down to my bank, blocked all my accounts, blocked credit cards and credit lines, and filed disputes with the activity. Going through the same week, I filed police reports, reports with XXXX, XXXX XXXX, and XXXX. I filed an FBI report through IC3.gov. I filed a report with the XXXX Consumer Protection Attorney General 's office. I done everything the bank told me to do, and then some. 

I gotten a letter on XX/XX/2016, saying that they are refusing to give me my money back, since I had sent them the money. In total, I had lost {$7700.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation