Consumer complaint received 2016-07-26
Company: Movement Mortgage LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
We opened an application on XXXX/XXXX/2016 was given a closing date of XXXX/XXXX/2016, 1 week to closing we was told we were n't closing. We received closing date for XXXX/XXXX/16. On XXXX/XXXX/16, we put in our 30 day notice to vacate the property XXXX/XXXX/16. On XXXX/XXXX/2016, we was clueless to what was going on, our loan officer continued to get paper work from us through his assistant. The week of closing his assistant said I need to hurry and sign this form soit could be sent to the closing department in order to close by that Friday XXXX/XXXX/16. We had to move on the same day but We had a truck packed with all our furniture. Prior to getting the truck, I asked my loan officer & his assistant are they sure we was going to close on XXXX/XXXX/16 in a email from his assistant she told me as far as she know we would close on that date. On XXXX/XXXX/16 no one had call me to tell me anything they just left us clueless, I emailed them XXXX and the loan officer acted as if his assistant had told us what was going on but no one had contacted us since Tuesday of that week. He told me to ask the rental company could I stay another week. I then got the solution department involved because we needed to know if they could tell us something. I spoke with someone and explained what was going on and was told he would get back with me, about XXXX. later my realtor called whom is also my loan officer best friend that introduced us to this loan officer, she called yelling at me saying he was upset with me because I called the XXXX on him and said wanted to talk to me but she would have to call him on XXXX way so she did, XXXX he got on the phone he began yelling at me saying they not going to approve you and that 's the worst thing that I could do if I was going to purchase a home and that my husband student loans are on his report and that I need to call that person who contacted me back and tell him that I had a misunderstanding and did n't know he was already calling my husband employment to get his full pay so he could get the file back. instead of him calling or sending an email to my husbands HR department for work verification he had my husband going through his supervisor the supervisor completed the forms but not with the correct information, XXXX forms from his supervisor and XXXX from the plant manager. It was n't until the solution dept. got involved before he went to HR. On this same day XXXX/XXXX/16 we were given another closing date which was XXXX/XXXX/16 but that did n't happen- this whole time our furniture was still packed until XXXX/XXXX/16. We were then told we would close XXXX because the builder was only giving use until XXXX. Then we was told that we would close on XXXX. We were rushed to signe closing disclosures on XXXX. I emailed his assistant on XXXX to see if we were going to close on XXXX for sure and in what form of money, she replied a wire transfer and that we were going to close on XXXX. My husband took off work for the whole day and I had to leave my salon going to the closing location, at XXXX the loan officer called to see where were we ( as if he was there and that they were waiting ) and I explained that the gps had took us to a different location but we were pulling in, he started saying really fast no no no do n't go in yet just let me get back with you because the attorney overbooked and forgot to call them ahead of time but he was lieing once again, my husband went in to speak with the attorney only to find out that she has no paper work for us and that they 'd been calling all morning and sending emails but no one had gotten back with her, he continued to tell us to wait around. He called later in the evening to say we would close on XXXX/XXXX/16. We were told we would get {$1500.00} in lenders credits. I received XXXX cash to close amounts, he started texting late night XXXX about a lesser amount that I just did n't understand stand & he led me to believe I had $ XXXX at closing.

Company response to consumer: Closed with explanation