Consumer complaint received 2020-08-13
Company: FORD MOTOR CREDIT CO.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
I feel the need to express a deeply troubling experience I had with XXXX XXXX XXXX starting XX/XX/2020. First, let me state explicitly that I would not have purchased this vehicle at the price, including that the fees and optional warranties that I said no to that were added on to my vehicle. 
I spoke to XXXX XXXX at XXXX and told him I wanted to test drive the base model XXXX and the XXXX. 
I came in and told XXXX that I am a XXXX XXXX  and a XXXX XXXX XXXX. I had to work night shift and study for an exam and that I could not stay long. Telling XXXX the truth was a mistake because I believe he then saw me as a vulnerable target. I was a woman alone, with a little money, good credit and tired. I guess XXXX thought he could put some money in his pocket at my expense. 
My next mistake was that when XXXX had me test drive an XXXX {$10000.00} out of my price range I did not leave. XXXX smelled like alcohol at XXXX XXXX and was obviously trying to upsell me. I should have left at that point. 
XXXX had me take out an XXXX ; I thought I was in the base model- {$32000.00}. When XXXX told me the car was approximately {$36000.00} at dealer cost I said no and told him I needed to think. When I tried to leave, XXXX stopped me and asked me what he had to do to put me in a car today. 
By this time, XXXX had led me to believe that the XXXX that I was interested in would cost me about {$36000.00}. Every time I tried to leave, he gave me a lower payment, more money for my trade-in ( I had no plans to trade-in my old car ), and better finance offers. He got his manager XXXX involved. They got me a payment under {$400.00}. Hungry and tired and worrying about an exam, I said fine. 
XXXX then had me sit around for hours talking about my payment. I was exhausted and hungry, and XXXX never stopped talking. When he had me give more down payment then I could afford, I said okay because I really needed to leave by that point. XXXX was in no hurry then because he knew what I did not ; XXXX and XXXX increased the truck price to {$38000.00} ( more than the MSRP on XXXX XXXX website and more than XXXX XXXX quoted me ). I did not notice that they changed the price because XXXX just kept pointing out the payment. I would NEVER have pain XXXX for that truck. 
So that was all very deceptive and frankly, hurtful, and disappointing, it gets worse from there. 
After that, I had full time work at the XXXX and a final exam in XXXX XXXX so I did not look at my Ford paperwork for 8 days. At that time, I saw that XXXX had increased the price of my vehicle from {$36000.00} to {$38000.00}. For that price, I would have gone to another dealer because they offered me the same truck for {$37000.00}. Also, I saw XXXX XXXX had added 2 optional extended warranties for {$2300.00} and {$210.00}. I emailed XXXX and XXXX and XXXX did not respond. XXXX told me he would look at it when he came back from vacation. 
The next week I put in my poor review with Ford and called XXXX. XXXX wasted more of my time. He told me he knew what XXXX did. Then he said he did not know what XXXX told me. Then he told me the paperwork proves that I knew what XXXX was charging for the truck and it was my fault that I paid what I did. At that point I realized that XXXX XXXX is not a trustworthy dealership and that they have no problem manipulating a woman on her own to buy at a higher price than they showed her. 
This week, XXXX XXXX have not tried to contact me to make things right. Instead, they have reached out to threaten me about the car I traded-in with them. As I stated previously, I had no plans to trade-in my old car until pressured to do so by XXXX XXXX. Instead of calling me to remove the 2 warranties he added to my vehicle against my will, XXXX XXXX called to try to intimidate me about my old car. At this point, I have begun to consider contact from XXXX XXXX harassment. 
XXXX XXXX sold me a truck with high pressure, deceitful tactics. I would never knowingly have purchased this model XXXX for that price. So far, I have called and sent letters to Ford Motor Corporate but have not received any response. I am very disappointed with this predatory dealership. I would very much like to believe that Ford Motor is a better corporation than this dealership led me to believe.

Company response to consumer: Closed with explanation