Consumer complaint received 2022-12-22
Company: T.S. Holdings
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I am owed {$280.00} for an apartment I leased from XX/XX/XXXX till XX/XX/XXXX. 

I've contacted multiple agents at XXXX XXXX XXXX XXXX Residential/Billing, and now IQ Data International and informed them charging me an excessive cleaning and carpet cleaning fee for a unit left in pristine condition upon move-out, was unlawful in accordance with Washington state law and the demands for additional moneys from me were incorrect. Despite me paying {$1700.00} total in security, animal, key fob, and parking deposits, I've yet to be refunded for anything from the XXXX XXXX XXXX XXXX. An incorrect debt has been sent to the collections company IQ Data Intelligence and it has negatively impacted my credit score. 

I only recently discovered this unresolved debt since a very aggressive and vulgar collections agent contacted my personal cell phone and demanded payment and my physical address. 

On XX/XX/XXXX, I applied for apartment XXXX at the XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX, detailed all of the required security deposits needed upon move-in, including an additional security deposit of {$1000.00} due at move-in, a {$250.00} pet deposit, {$50.00} key fob deposit, and a supposedly waived {$500.00} standard security deposit ( later reduced to {$300.00} ). XXXX shared all deposits would be refundable at move-out. I moved into unit XXXX on XX/XX/XXXX and paid {$980.00} for my prorated rent due. After signing my initial lease, a few days later a new and updated lease was sent on XX/XX/XXXX at XXXX XXXX  informing me that I needed to pay an additional {$300.00} in security deposits. The XX/XX/XXXX email from XXXX XXXX included an image attachment of the changes made to my lease and it read : " As you can see the total due for move-in was actually {$1600.00} which includes the additional security deposit of {$1000.00}, {$50.00} key fob deposit, {$250.00} animal deposit and {$300.00} animal fee. Unfortunately, I somehow miscalculated this amount in the welcome email that I sent you so we will need an additional {$300.00} payment to your account. '' In total, I paid {$1600.00} in security deposits upon move-in, with a {$300.00} payment made on XX/XX/XXXX and {$1300.00} paid on XX/XX/XXXX. 

On XX/XX/XXXX, I paid an additional {$50.00} parking garage deposit to the XXXX XXXX XXXX XXXX. Bringing my total of refundable deposits to {$1700.00}. 

On XX/XX/XXXX, I terminated my lease and moved out of the XXXX XXXX XXXX XXXX. XXXX XXXX was deep cleaned and left in the condition in which it was given ; clean. Despite this, I received a move out statement from Assistant Community Manager, XXXX XXXX, outlining what my security deposit was applied to : - Base Rent ( XX/XX/XXXX ) 17 days {$1100.00} - Utility Reimbursements ( XX/XX/XXXX ) 17 days {$43.00} - Garage Parking ( XX/XX/XXXX ) 17 days {$65.00} - Dog Rent ( XX/XX/XXXX ) 17 days {$27.00} - Sewage Capacity ( XX/XX/XXXX ) 17 days {$20.00} - Security Deposits credit - {$1100.00} - Pet Deposit credit - {$250.00} - Cleaning {$130.00} - Carpet Cleaning {$65.00} - Paint {$150.00} The move-out statement included multiple errors, including missing security deposit amount, missing garage deposit, and missing key fob deposit. 

I disputed the excessive cleaning and carpet cleaning fees, in addition to the utility reimbursement charge and received the following email from XXXX XXXX on XX/XX/XXXX : " We understand the apartment was cleaned by you when you returned keys, but both the cleaning and carpet cleaning were standard charges due to XXXX. '' The email continuous, " We recently experienced a change in management, and I am no longer at the XXXX. If you have any further questions or concerns, you will need to reach out to XXXX XXXX who the new management is. '' I disputed the charges with XXXXXXXX XXXX  multiple times via email and instructed them to refrain from contacting me, each time I was ignored. XXXX XXXX was contacted on XX/XX/XXXX and twice on XX/XX/XXXX. XXXX XXXX sent me two 'settlement offers ' via email requesting that I pay them {$250.00} and {$190.00}. 

On XX/XX/XXXX, I was contacted by XXXX XXXX of IQ Data Collections and told I owe a debt with interest to them for my lease at XXXX XXXX XXXX XXXX. I told her I paid almost {$2000.00} in security deposits and it would be impossible for me to owe them anything. She then listed the charges from the move-out statement, including the cleaning and carpet cleaning fee, utility charge, and paint fee, all of which I disputed and reiterated that I had paid almost {$2000.00} in security deposits to the XXXX XXXX XXXX XXXX XXXX I then threatened legal action for XXXX 's harassment, to which she mocks me and yells at me. I immediately called the FTC for a two way call to report XXXX 's behavior. 

Today, XX/XX/XXXX, I contacted the XXXX, who told me to contact XXXXXXXX XXXX. I contacted XXXX XXXX who refused to talk to me and provide their name before hanging up on me. I attempted to reach someone at XXXXXXXX XXXX  23 times before the line was disconnected. I then contact IQ Data, where I was again sent to XXXX who instructed me to email proof of my dispute to XXXX. Prior to ending the call, XXXX referred to our conversation yesterday and aggressively asked for my physical address again to which I responded, " I don't feel comfortable providing my address at this time ''. 

An email was sent yesterday to XXXX Billing and today to IQ Data to dispute the charges and request what I owed ; {$280.00}.

Company response to consumer: Closed with non-monetary relief