Consumer complaint received 2016-12-14
Company: SYNCHRONY FINANCIAL
State: CA
Product: Debt collection
Sub-product: I do not know
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
This is regarding my Amazon acct from the title of the company. I have an Amazon acct in good standing that can be verified. I even have a credit amount with them currently that I pay on monthly and have never missed a payment. 
I am a XXXX member, and have bought dozens of items over the last few years, always paying for my items up front before delivery. 
I had, or have a credit account that I had an XXXX credit card for, and bought some solar panels and batteries a couple few years ago which I am still paying off and always on time. 
The credit underwriter has refused to give me access to what s/b my credit line with them, even though I haave continued to pay down my original credit line of I think it was {$1600.00}, and which now stands at {$1000.00} or close to that. 
So this " other '' Amazon acct shows it was written off some time ago which I do n't understand because I 've only had XXXX acct with Amazon for years now. 
The only thing I can think of is that when I filed for bankruptcy in XXXX that it might have been part of that, but I do n't remember. If it is/was from then it should have been taken off my record since it was over 10 years ago now and already charged off. 
Amazon is free to view my current account standings, and it should reflect that I even bought XXXX items yesterday on XXXX/XXXX/XXXX, and that paid in full.. 
Amazon can also check my credit line (? ) status and see that I 've been a loyal and faithful customer and payee to my credit acct that I have set up for automatic payments each month. 
And have never missed a payment I believe. 

I would like Amazon to audit their records on this account problem because even though I have an account of what I am certain s/b in good standing, this continued bad debt keeps showing up that I believe I do n't owe, and it shows being charged off, and yet for some reason they are showing a missed payment on this " other acct '' that I 'm suppose to be being charged for and yet have never ever received and bill or notice about, even though I pay them religiously on my real credit acct and have bought dozens of items through my Amazon acct and not once was informed about this or where it comes from. 

So I am pleading with Amazon and their accountants to remove this {$250.00} item and charge it off or something and close this matter once and for all. I believe it 's a hindrance to me being evaluated by other company 's for possible credit consideration. And I 'll say that I hope that someone who audits this wiill understand that thiss was something that somehow found it 's way outside of the regular accountant channels and should therefore close it and take my name off it and not punish me for bringing it up to them. 
Whoever is assigned this I appreciate your time and due diligence in helping to resolve this matter and get it finally close this matter again ... .once and for all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation