Consumer complaint received 2016-06-03
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card
Issue: Other

Complaint:
I am writing on behalf of my mother, I have already filed a complaint with the FTC. My mother is a XXXX year old, a retiree, who has not worked since XXXX. At the beginning of the year ( XXXX ) someone, a lady, contacted my mom, ( she can not recall her name ), inquiring about some charges pending on a Barclays Credit Card. My mom told her she had no knowledge of what charges she was referring too. Then, they offered her to pay {$400.00} and some dollars over the phone, she denied at that moment. On another occasion my niece over heard my mom giving some personal information over the phone, apparently this person was able to get information like her last XXXX numbers of her social security, her mother 's name, etc. I spoke to my mom right away and that is when she informed me that these people had been calling her almost every week harassing her and asking her for payment of the charges to this Barclays Bank Delaware credit card. I asked her for the phone number that she was receiving this calls from and I decided to XXXX it. I found that people has been complaining about this number since back in XXXX and has received lots of complaints regarding scammers and threats to people for charges that they have no idea. Therefore, I told my mom to forget about that and do not answer their calls. We then decided to request a Credit Report on her and that 's when we noticed that there has been some inquiries on her report from different institutions like XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX, Barclays Bank Delaware and XXXX since XXXX. There is also a name, address and charges pending to a Barclays Credit Card that are totally unknown to my mom. I immediately filed a complaint with the FTC for victim of a scam, an identity theft and I also placed a fraud alert on mom 's report regarding this Barclays Bank Delaware credit card. Subsequently, My sister took my mother to the social security administration office to report the use of her social security number by somebody else and I was amazed to know that this office does not do anything at all. I understand that they can not resolve the charges on the credit card, that is not their job, but I was expecting at least for them to file a report and have it in their computers as a proof of that my mom 's social security has been compromised. They did nothing, they only advise my sister to do what I have already done. Shame on them! I strongly suggest that the social security office place a note in their system so that in the event of government benefits being stole, at least, there is a record acknowledging that it was notified. How are we suppose to trust our government agencies if they denied to help when their help is needed? My sister also went to the XXXX Police Department and they also told them that if they do not have information as to the name of the person or the actual charges they can not file a report either. Our hands are tight, what can we do in order to stop all these identity thefts and alleviate the safety of our elderly people who are the ones that are more vulnerable to these scammers. Also, it is amazing to see how much information you can find online regarding people complaining about scammers, and fraud and the most surprising thing is that the common denominator is that these people have been or had received calls from the same phone number. I question myself if the authorities do not see what I see online or is it too hard to get to the bottom of this scammers. Does n't the government provide enough resources to bring these thieves to pay for their crimes. I hope this situation with my mom can be resolved and you can help somehow to remedy this problem. I hope to hear from this entity about resolution in this matter. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation