Consumer complaint received 2015-05-17
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card
Issue: Balance transfer

Complaint:
On XXXX XXXX, 2015 I enter Chase Bank located at XXXX XXXX XXXX, XXXX XXXX, Fl. A Chase Relationship Banker Assisted in Processing a Balance Transfer in the amount of {$170.00} plus a {$5.00} transfer fee to my Chase Credit Card. On XXXX XXXX, 2015 the Balance Transfer was approved and completed and posted to my Chase Credit Card Account. On XXXX XXXX, 2015 I received a letter from XXXX XXXX Payments Investigations Stating XXXX Cards received my Payment, but were unable to identify me having an account with XXXX XXXX to apply the Payment. On XXXX XXXX, 2015 I faxed XXXX XXXX-Payment Investigation a letter informing XXXX XXXX the payment of {$170.00} XXXX XXXX received was an error and need to be returned immediately, nor I do not have an account with XXXX XXXX. Shortly I was made aware of the balance transfer payment received by the incorrect recipient, I contacted the Chase Relationship Banker whom assisted with the balance transfer to inform/correct the issue. On XXXX XXXX, 2015 the Chase Relationship Banker contacted Chase Credit Card Processing Center and inform them of the error. The Chase Relationship Banker stated to me there will be cancellation of the XXXX XXXX, 2015 balance transfer and another balance transfer was done on XXXX XXXX, 2015 as stated to him by Chase Credit Cards Processing Center. On or about XXXX XXXX, 2015 I received a letter from Chase Payment Researcher Operation stating the balance transfer on XXXX XXXX 2015, was completed and the payment was received by XXXX XXXX XXXX, and was unable to cancel the transfer or request changes. On or about XXXX XXXX, 2015 XXXX XXXX XXXX sent me a pass due statement with late fees included. I Contacted Chase Relationship Banker and inform him of the letter received from Chase Payment Research Operation dated XXXX XXXX, 2015 and the Pass due statement from XXXX XXXX XXXX. Chase Relationship Banker contacted Chase Credit Cards Processing Center early XXXX 2015 and inform them, the payment was sent to wrong/incorrect address and given them ( Chase Credit Cards Processing Center ) the correct mailing address of the recipient. On or about XXXX XXXX, 2015 I received a Pass due statement from XXXX XXXX XXXX with late fees included. As of XXXX XXXX, 2015 this issue of the balance transfer has not been resolve/ corrected, leaving me with the amount of {$170.00} plus late fees due, a total of {$240.00}. Prior to XXXX XXXX, 2015 I did not had any derogatory/delinquents on my Credit Report and a Credit Score of XXXX, as a result of this issue not being resolved by Chase Credit Card in a timely manner there was a report to the Credit Bureau of a delinquent pass due payment which is not true and affected my Credit Score to be lower to XXXX. As of XXXX XXXX, 2015 Chase has returned to my Chase Credit Card the Balance Transfer of {$170.00} plus the {$5.00} transfer fee. I am requesting Chase Bank take responsibility for their error in this matter and any and all harm to me/credit as a result of their error. The amount of {$170.00} plus late fees, a total of {$240.00} are due before XXXX XXXX, 2015. Chase Bank had ampler amount of time to correct their error in this matter, in failing to do so, has cause me harm. This balance transfer payment of {$170.00} plus {$5.00} transfer fee was completed on XXXX XXXX, 2015. Chase sent the payment to the incorrect recipient/address. this matter was said to corrected by a Chase Relationship Banker on XXXX or more occasions. I am requesting Chase take responsibility.

Company response to consumer: Closed with monetary relief