Consumer complaint received 2022-12-03
Company: MoneyLion Inc.
State: NY
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
hat happened? MONEY LION App defrauded customers of deposit funds, robbed me of deposits up to tens of thousands of dollars, and customer service complaints have no effect at all, customer service staff and moneylion are complicit in the operation of illegal acts to defraud customer assets, bad attitude, illegal discipline, arrogance, no law, why can such a company continue to operate? Can't the law deal with moneylion and let moneylion continue to defraud and exploit people 's money? What kind of judicial system is this???? Next, I will show you how moneylion forcibly embezzled my money ( even this most basic account number is processed directly without checking, the number is not correct, and I don't know what they are dealing with ) Email 1 my name is XXXX, from the MoneyLion XXXX XXXX XXXX. I am reaching out to assist you with resolving your complaint. You can reach out to me with any questions or concerns you may have through this email thread or contactwith any questions or concerns you may have through this email thread or contact me directly at ( XXXX ) XXXX. My understanding is your complaint is regarding a {$2500.00} deposit from your external account to your XXXX account ending in XXXX initiated on XX/XX/XXXX that has not been received. Is that a correct summary? If not, please feel free to summarize your issue in a reply to me. I apologize for the unsatisfactory customer service experienced you have received regarding this issue. I have investigated your account and see that the {$2500.00} auto-deposit into your XXXX account initiated on XX/XX/XXXX is still pending. In our FAQs here regarding Auto-Deposits, you can see that this is currently outside the estimated delivery timeframe of 3-4 business days. As we are the receiving institution, we are limited in our ability to investigate. There are two ways to look into this further : 1. Complete a 3-way call with you, our customer care, and the sending bank. You can call XXXX XXXX at ( XXXX ) XXXX to complete this at your convenience. Again, you will need to call when your bank is open so we can complete the 3-way call successfully. 2. Provide a copy of the transaction history from the account you sent the funds from, showing that the funds cleared your account. One you provide this, we can initiate an in-depth investigation. If you are unable or unwilling to complete one of the steps above, we can not investigate further. Please let us know if you have any additional questions. Resolving your issue is our # 1 priority, thanks for being the best part of MoneyLion! Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX MoneyLion XXXX XXXX ( XXXX ) XXXX XXXX Email XXXX Thank you for providing a screenshot. You can not send money from your own XXXX account to your own XXXX account. No bank will will allow you to transfer funds from one account to the exact same account, the funds are already there, there is nothing to transfer. On the screenshot it shows from XXXX Checking ending in XXXX to XXXX ending in XXXX. That is the same account. What you are asking to do is impossible for any bank. The requested auto-deposits will be cancelled. Additionally, you must have sufficient funds in the account in order for a transfer to be successful. You can see our FAQs here regarding transfer limits. It clearly states that if you transfer funds within the MoneyLion app to your account at another bank, you are limited to the available balance of your account. Please let us know if you have any additional questions. Thank you for the opportunity to assist you. Resolving your issue is our # 1 priority! Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX The last XXXX numbers of my account are obviously XXXX Let 's see that since moneylion can become XXXX in the end, but it can still handle the results, such blatant fraud, too arrogant I want the CFPB to publish this description on consumerfinance.gov so that

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation