Consumer complaint received 2016-08-23
Company: Seterus, Inc.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
One more time Seterus needs to back off until it is established that they are indeed the legal and rightful servicer of this loan. Statements as such from Seterus and an informal letter from XXXX XXXX XXXX does not provide such especially since XXXX XXXX XXXX was n't even the rightful servicer as proven by the fact that they only registered with the XXXX system earlier this year and based on what, their word that they were the servicer? It has been stated that XXXX is the owner of the loan so there should be notification from XXXX but yet XXXX will not address the loan or issues with the loan and the servicing and there is presently nothing legal that shows the XXXX owns the loan ( the fact the loan can be transferred does not represent the fact that is was legally transferred so providing original loan docs does nothing to prove this ). The only legal recording for the house related to this loan is between myself and XXXX Mortgage and they are n't in business any longer so all of this stinks of impropriety. I get XXXX document that appeared to be forged by XXXX XXXX XXXX and when I enquire about it via the CFPB, I 'm contacted by an attorney. 

At this point and until I pay another penny, I need to know by an attorney precisely the owner of my loan and have referencing legal documentation on current ownership and the transfer of the loan. I also demand a review of how and why XXXX XXXX XXXX was acting as the servicer of the loan without it being legal or rightful which includes why only earlier this year they attempted to make it appear legal. I 'm also even fuzzy on what the XXXX system even does, does that constitute legality? In my mind the only thing legal is an executed contract or a legal and recorded filing and I have neither with XXXX XXXX XXXX XXXX, or Seterus. 

I have already notified Seterus in writing that I view all communication as harassment and they continued for months to violate collection laws. I even view receiving any sort of statement or literally anything from Seterus as harassment and yesterday I received a cell phone call and this is after XXXX XXXX XXXX legally stated they had purged most likely the illegally obtained number from their records ... 

My ultimate issue is that I 'm curious the money trail. I would suspect that this loan was written off long ago but yet companies like XXXX XXXX XXXX are simply out trying to profit from a 'dead ' debt. I feel a part of this could be that someone 'declared ' it a XXXX loan while I never was aware of it being, never signed anything indicating XXXX was involved so none of this makes sense. Most importantly where has my money been going? Has it just been going to XXXX XXXX XXXX or is XXXX, thus taxpayers getting the money??? I feel the banking industry just hopes no one researches as deeply as I have as I would suspect tens of thousands if not millions of loans have been improperly handled, this is why the companies have had to 'robo sign ' documents, this is why investment properties I have bought have had to use quit claim deeds which is nothing more than XXXX person saying you own the home, it 's recorded, it seems real as long as no one disputes it ... I will note that on the financial side I somewhat understand 'the game ' that was played with mortgages at the time, they were bundled, they were sold, a lot of shady things went on but as the lender, I have every right to have proof that everything is rightfully and legal correct with my loan.

Company response to consumer: Closed with explanation