Consumer complaint received 2020-05-15
Company: ONEMAIN FINANCE CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
OneMain Financial is by far the worst company to deal with and try to resolve your account. Absolutely horrible experience in the last month in a half. I started trying to resolve this account on XX/XX/XXXX. I spoke with several people that all gave different information regarding my account. One young man set up modification payment and wasnt suppose to so another agent had to cancel future payments. Meaning I paid money towards modification that I wasnt supposed to do. So between XX/XX/XXXX and XX/XX/XXXX i paid {$1900.00} to try and bring the account current that was showing me a balance of XXXX. I asked about settling since I paid so much and the agent said I should have said that at the beginning of the call. No the agent should have discussed all payment options that I had. At this time I asked about updating my credit report because they had not updated it since XX/XX/XXXX and the other credit bureau had XX/XX/XXXX. My last payment I made in XXXX was in XXXX. Nothing was updated. After my XX/XX/XXXX payments nothing was updated with the credit bureau. I spoke to a supervisor about my account showing past due for XXXX when I asked the agent on XX/XX/XXXX when was my next payment due and she said XXXX. She sent me a letter stating my account was current. The supervisor I spoke with XXXX gave me his number and said he'll research and send my info to the correct department and he'll make sure its handled. I called him back two days later because I hadn't heard anything after he said I should hear something the next day. I'm still waiting on XX/XX/XXXX for a response. I also spoke with someone in the credit reporting department and she told me my account would not be updated with the credit bureaus until after 2 weeks into the month of XXXX which is false information. The people so far in this complaint are all at an Arizona location. So I reached out to the corporate office the lady informed me that credit reporting should be updated by XX/XX/XXXX. Not the same info the last lady gave me. I reached out to corporate because I had been waiting on a settlement letter to be emailed and mailed out to me on XX/XX/XXXX. Never received the email or letter by Tuesday of the following week. Finally after reaching out an email was sent to me. I spoke to XXXX in the Executive Office of Customer Care and filed a complaint about everything I had experienced. She told me on Tuesday, XX/XX/XXXX she would look into my complaint. I called back on Friday, XX/XX/XXXX she still hadn't looked into my complaint. Before speaking with her I paid my settlement and asked to speak to someone in the credit reporting department so i can get my report updated with correct info. They gave me XXXX 's number. She informs me that it takes 30 days to update the credit bureaus but I had already been told that they update at the end of each month. OneMain has been very uncooperative with me trying to pay out my account and get the correct info on my credit report. I asked them to remove this account or all the negative reporting since they clearly haven't been reporting anyway since XX/XX/XXXX. But now they cant or won't update my credit report to show accurate info in a timely manner. They are very unprofessional one agent told me he knew what he was doing because he has worked for OneMain for several years. I just want this company removed from my credit report.

Company response to consumer: Closed with non-monetary relief