Consumer complaint received 2023-01-10
Company: Oklahoma Student Loan Authority
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Summary : OSLA ruined my credit starting on XX/XX/XXXX, when it reported false, in fact entirely manufactured, credit information to my credit reports. When I called and discussed it with them, they initially lied. Full Synopsis : On XX/XX/XXXX, I learned through credit monitoring that OSLA was suddenly reporting open accounts with balances to my reports. In XXXX, my accounts had been transferred by the XXXX department of education to another servicer, XXXX, so this reporting was simply impossible. Nevertheless, OSLA did it, causing my score to drop because both XXXX and OSLA are now reporting the same loans ( thereby doubling the amount of reported debt ). I telephoned and was told by the representative that OSLA did not report this false information. This was an intentional misrepresentation. The OSLA representative lied. So, I wrote an email and provided screen shots from XXXX. 
OSLA replied by email to advise that an update/correction would be processed. Nothing happened, and XXXX advised me to file a dispute, which I did on XX/XX/XXXX. On XX/XX/XXXX, I learned from XXXX that OSLA had " verified '' the information as accurate. So, I again contacted OSLA by telephone and email. I also resubmitted the credit disputes. On XX/XX/XXXX, XXXX advised me that the reports were once again " verified '' and even worse, OSLA had now added a " collection '' status for XX/XX/XXXX. My XXXX XXXX immediately collapsed. In sum, my XXXX XXXX dropped XXXX points. THE ACCCOUNT WAS NEVER IN COLLECTIONS and NEVER LATE. Indeed, a collection status is impossible because the student loan pause was in effect before, during and after XX/XX/XXXX. Nevertheless, this entirely fabricated entry is clearly displaying. I yet again spoke to OSLA, including a XXXX named XXXX, who said OSLA did not do this. Once again, this was an intentionally misrepresentation. A lie. She also referred me to federal loan default, which was totally wrong and a waste of my time... this information is coming from OSLA, the furnisher, not the Department of Education ... why would the XXXX re-direct me to another organization ( initially I thought she was referring me to an internal department ). I again emailed and in response OSLA then ADMITTED that they were in fact furnishing information to credit reporting that is false but that it would take up to 60 days to correct. This is not acceptable. They ruined my credit in XXXX day and other creditors may take adverse action against me because of this false data. All furnishers can also correct knowingly false information through rapid correction ( manual ) processes effective in a few hours. It does not require 60 days. OSLA has acted willfully, or at least with reckless disregard in knowingly reporting false information to the credit bureaus, ruining my credit. There are statutory damages available under FCRA and California law. Since my last contact, OSLA has also stopped responding and provided no further follow-up. Is OSLA also reporting false information on other former borrowers?

Company response to consumer: Closed with explanation