Consumer complaint received 2023-04-15
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
On XX/XX/XXXX I was subjected to the worst credit fraud I have experienced. A criminal portraying XXXXXXXX XXXX XXXX  revealed ALL my credit cards and personal information. But then, when he tells me that after paying off 3 credit cards for over {$4000.00} then he tells me that the credit cards will no longer be active because when credit cards have a XXXX balance, they'll automatically close. 

This is what clued me that he was a criminal and had all my credit card and personal information. He was calling me from a phone number I called and it's an inactive XXXX phone number, the answer we get when we dial : XXXX XXXX XXXX. When I confronted him this phony criminal so-called XXXX XXXX XXXX he said that it was for security reason. By this time, I leery and realized he was a criminal and I hung up. Indeed, the following charges are from foreign countries. This when Wells Fargo called me and was with them over 3 hours, yesterday. 

Then yesterday he's charging my Wells Fargo Visa for over {$3000.00} Credit card ending XXXX with names of foreign firms : on XX/XX/XXXX : XXXX. Amount {$1000.00} from XXXXXXXX XXXX XXXXXXXX XXXX XXXX. Amount {$500.00} from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Amount {$490.00} from XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. There's another charge from my checking account but Wells Fargo deleted. 

Then Wells Fargo contacts from number XXXX XXXX XXXX indicating it's the WF Credit Card Fraud Dept. I was with a WF Rep yesterday for over XXXX hours. Then Wells Fargo tells me to mail a check for the entire checking account to XXXX XXXX in XXXX XXXX, KS. WF said that I must mail my check to the indicated firm today by XXXX. Since, it didn't make sense I called WF today to verify that I was to send my money to the indicated firm overnight and they were going to call me for a tracking number. But Wells Fargo the indicated department tells me not to mail it. That it not how Wells Fargo deals with closing and account and opening a new one, I was told. 

But today when I called to get more information there was a very abusive representative. When she sent me a code, I tried to verify the number she texted me from and just about I was going to read the 6-digit code she tells me that I failed to identify myself and I'm now restricted from accessing my accounts, that I must wait 24 hours or go into the branch that it's 40 miles away. So now I have been subjected to fraud then on top of fraud Wells Fargo also subjects me to fraud. 

As if it wasn't bad enough now, I can't even access my account. It's intolerable that Wells Fargo, instead of helping me, subjects me to fraud, it's more than I can take. I pray to God that Wells Fargo comes to its " senses. I have reported the credit card scammer to the FTC, XXXX XXXX XXXX XXXX, XXXX and to Wells Fargo ; however, two wrongs don't make a right. May God help us. Since, Wells Fargo instead of helping it made things worse. In addition, I had to reset all my 3 emails passwords because all of my passwords did not work. I still can't get to all my email accounts!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief