Consumer complaint received 2017-02-28
Company: WELLS FARGO & COMPANY
State: NC
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
NOT A DUPLICATE : .WELLS FARGO LETTERS FROM CONSUMER CREDIT SOLUTIONS EXECUTIVE OFFICE. LETTER DATE XX/XX/XXXX BY XXXX XXXX RESEARCH & REMEDIATION ANALYST AND ORIGINAL SIGNATURE SIGNED BY HER SHE STATED THAT THEY RECEIVED A LOST OR STOLEN REQUEST ON XX/XX/XXXX ON ACCOUNT XXXX ACCOUNT WAS CLOSED BY WELLS FARGO ON XX/XX/XXXX AND ISSUED A NEW CARD ENDING ON ( I NEVER DID XXXX AND THEN THEY RECEIVED ANOTHER LOST OR STOLEN NOTIFICATION ON XXXX AND ISSUED A CARD XXXX AND I CLOSED IT ON THE SAME DAY.LETTER DATED XX/XX/XXXX BY XXXX XXXX EXEC ANALYST AND ORIGINAL SIGNATURE BY HE SHE STATED CARD ACCOUNT XXXX THE ACCOUNT WAS OPENED ON XX/XX/XXXX WHEN AN ELECTRONIC APPLICATION FOR CREDIT WAS SUBMITTED BY A REPRESENTATIVE IN A WELLS FARGO BRANCH, USING INFORMATION I PROVIDED DURING THE PROCESS. SHE STATED THE APPLICATION IS CONSIDER PROPIETARY MATERIAL AND IS NOT AVAILABLE FOR REVIEW. THAT IS FRAUD AND LIES I NEVER DID THAT. SEE LETTER ACCOUNT WAS CREATED BY WELLS FARGO ON XX/XX/XXXX AND I CLOSED IT THE SAME DAY. ACCOUNT NUMBER TRANSFERS- YOU HAVE THE EXPLANATION ABOVE AS WELL ON WHAT TOOK PLACE AND ANOTHER FRAUD/LIES. SHE STATED THAT THE ACCOUNT ENDING ON XXXX WAS REQUESTED BY ME ON XX/XX/XXXX TO CLOSE IT AND A FRAUD CLAIM WAS OPEN ON XX/XX/XXXX DUE TO UNAUTHORIZED TRANSACTIONS. SHE STATES THAT THIS IS A CIVIL CASE SINCE IT WAS VERIFIED THAT THE TRANSACTION WAS MADE BY MY STEPSON.THE FRAUD CLAIM WAS DENIED AND CLOSED.I HAVE BEEN MARRIED FOR 28 YEARS AND NEVER HAD A STEPSON AND AGAIN FRAUD/LIES ON THE PART OF WELLSFARGO. I HAVE NEVER REQUESTED BY APPLICATION/ELECTRONICALLY/AUTHORIZED ANYONE TO USE ANY ACCOUNT SPECIALLY IF I WAS NOT IN POSSETION OF THOSE CARDS OR AWARE OF THE ACCOUNTS THAT WELLS FARGO CREATED. IN ADDITION I AM ATTACHING COPIES OF ALL OF THE ABOVE.I AM CONSIDERIN OF FILING A LAWSUIT/JUSTICE DEPT/FTC. AS WELL WELLS FARGO LIES/FRAUD/STATEMENTS THAT VERIFY CHECKING ACCOUNT XXXX XX/XX/XXXX-XX/XX/XXXX STATEMENT PERIOD XX/XX/XXXX DEPOSIT {$3200.00} CREDIT CD XXXX XXXX/XXXX/XXXX DEPOSIT {$100.00} " " " XX/XX/XXXX PHONE PMNT BY " " " {$3200.00} XX/XX/XXXX OVERDRAFT FEE FOR TRANSACTION POSTED ON XX/XX/XXXX CARD PHONE PMNT XXXX {$35.00} CREDIT CARD XXXX STATEMENT PERIOD XX/XX/XXXX-XX/XX/XXXX ( 5DAYS ) BALANCE SUMMARY PREVIOUS BALANCE XXXX XX/XX/XXXX CASH ADVANCE {$500.00} XX/XX/XXXX BALANCE TRANSFER {$3200.00} XX/XX/XXXX CASH ADVANCE FEE {$25.00} XX/XX/XXXX CASH ADVANCE FEE {$96.00} NEW BALANCE {$3800.00} I NEVER HAD A CREDIT CD XXXX OR ACCOUNT THIS WAS DONE BY WELLSFARGO. 
CREDIT CARD ACCOUNT XXXX STATEMENT PERIOD XX/XX/XXXX-3/29/2016 PREVIOUS BALANCE XXXX. XXXX NEVER HAD CREATED BY WELLS FARGO NO BALANCE XXXX " " " " " " " " " AND ADDED {$3800.00} ON AN ACCOUNT THET SHOWED A PMNT OF XXXX POHE AND REVERSE OF {$500.00} AND FEE 'S. AND ON XX/XX/XXXX THEY ADDED ANOTHER {$7500.00} FROM WHERE i DONT NO. XXXX CLOSE BY WELLS FARGO ON XX/XX/XXXX AND 3 MONTHS LATER XX/XX/XXXX THEY PUT ACCOUNT AS OST OR STOLEN XXXX IS WAS CLOSED BY THEM ON XX/XX/XXXX AND CREATED THE XXXX AND THE FIRST ACTIVITY WAS ON XX/XX/XXXX NEVER HAD NONE OF THOSE CARDS. XX/XX/XXXX DOING A MORTGAGE REFI AND LOOKING AT ACCOUNTS I FOUND OUT ALL THESE LIES. THEY WHENT AND PLACE THE XXXX ACCOLUNT AS LOST OR STOLEN AND CREATED THE XXXX ACCOUNT WHICH I CLOSED ON SAME DATE. I HABVE LETTERS FROM XXXX XXXX XXXX OFFICE- XXXX XXXX EXPLAINING THE XXXX/LOST OR STOLEN/XXXX NEW CARD/ AND XXXX CLOSED ON SAME DAY.. THE XXXX CARD WAS ON XX/XX/XXXX THEY ADDED OVER XXXX TRANSACTIONS AND STATED IT WAS CREATED ON XX/XX/XXXX. ON XX/XX/XXXX FROM EXEC XXXX XXXX STATED XXXX ACCT ON WAS CREATE XX/XX/XXXX LIES HAVE HER SIGNATURE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation