Consumer complaint received 2016-03-25
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
I have a mortgage with Ocwen, perfect credit history, zero late payments. About 1.5 years ago I received two threatening and harassing phone calls from Ocwen. They claimed my home loan was XXXX delinquent and demanded I pay it. I had no idea what they were talking about but was very concerned. When I called Ocwen to inquire about the phone calls, as usual no one spoke English, no one knew what I was talking about. They guaranteed me that my loan was in good standing and sent me a letter stating so. Months later I received a letter from Ocwen stating that they are now servicing an old line of credit which I had with XXXX and wanted to settle with me. Some history ; in 2007 when the real estate market imploded I suffered some credit issues but moved into a studio, rented out my luxury beach apartment and paid off every debt in ful., and managed to modify my loan. XXXX was the only creditor at the time, which refused to work with me on interest rates and or monthly payments. I was advised to not pay them any longer and pay off the loan when I sold the property, or settle with them at a later date. Fast forward, to the negotiations between Ocwen and myself, I made them a cash offer, everything I had in my savings at the time, and or I would pay the debt off in full when I sold the property in the XXXX. They claimed to consider my offer and would let me know. They did not consider my offer, nor did they let me know. Instead my own mortgage company, with whom I have perfect credit wrote the debt off without my approval, or without notifying me. I received a letter in the mail-no phone call or further negotiations, even though I had promised to pay it off in full. Later I received a XXXX, for which I have paid taxes, for which the debt has been fully re-conveyed but Ocwen is reporting me to all credit reporting agencies as an open delinquent account. Not only have they ruined my credit but I know very well they received bail out money from the US government, and they received MI on my debt with XXXX. So why would they ever want, or be inspired to " settle/negotiate '' with me the little tax payer? Ocwen is well known for being the worst offender in unfair lending practices, offshore files where no one knows what they 're doing or can speak English, they 're also the highest fined lending institution in the XXXX. They sold me out for XXXX, even though I had offered to pay it in full. I would like this fully researched and a complaint filed against them. This is a conflict of interest, why are they allowed to buy bad debts and XXXX their own mortgagees. Now the credit which I sacrificed for, moved out of my home to pay off all of my debt within two years, and refinanced my home -- -has been rendered un-creditworthy by my own lender which shows me XXXX current. Not only that but this blemish on my credit has impeded the sale/XXXX Exchange of my property in XXXX XXXX. Please help! This is the most unfair, unjust situation. How do we know that the loan they bought from XXXX was even applicable to being serviced by Ocwen. I 'd like that verified and my credit cleaned up, I want this debt off of my credit ASAP. Thank you for your consideration.

Company response to consumer: Closed with explanation