Consumer complaint received 2022-08-19
Company: Experian Information Solutions Inc.
State: PR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
As I informed through this means here at the C.F.P.B. so many times that is now close to 50 complaints, plus the 3 federal Courts system, without including the many times XXXX was contacted before all that, when I never thought this was going to end at Supreme Court of the United States at all, I disagree with the recent elimination at XXXX XXXX, just like XXXX did silently and now they just say those accounts are not at their credit report, of my 2 accounts with XXXX in question, the XXXX XXXX XXXX XXXX and XXXX Personal Loan. Is not precise either to do that and it does not solve the several years, since the year XXXX  more exactly, of incorrect, not precise, and even fraudulent credit reports by XXXX Bank about my accounts. But this complaint I decided to file, is because there is something new, not able to include in my previous complaints. 
At the same time XXXX is informing here consistently, that my complaints does not belong to them, which is something I disagree, I just found an automated e-mail that is not an automated e-mail, which I was unable to see ( until 3 days later because it ended at the Junk Mail Folder of my e-mail as the print screen image shows, not having this e-mail listed as safe, never received any e-mail from them before ) .The heading of the e-mail says it is an automated response? included as evidence in an attachment so the C.F.P.B. can see, that for an automated e-mail message, the fact is it includes specific information, that normally is not included on any automated response : It includes a specific message directed to myself from XXXX, that says the following. 
I do not like to be receiving 2 messages, one in front of the C.F.P.B. and a different one when the C.F.P.B. is not watching. I took to Court several incidents also where the federal judges allowed and practiced Judicial Misconduct, and this incident where another Advocate is assigned without informing it through the C.F.P.B., is simply not correct. I do not want to hide anything, like they do, so here is and I quote : " This is an automated response, and the email box is not monitored. 

Please do not reply to this email. 

Dear XXXX XXXX XXXX XXXX, Please be advised that the XXXX Executive Office is in receipt of the concerns that were presented to the Consumer Financial Protection Bureau and case # XXXX has been opened for research and resolution. 

Executive Office XXXX XXXX XXXX has been assigned to your case. We are currently in the process of researching the concerns that you have presented and will be in contact with you to confirm the details pertaining to this matter. 

It is our goal at XXXX to carefully review matters raised by our Customers, and we appreciate your patience as we review your concerns. 

How to contact us : Our office hours are Monday through Friday XXXX to XXXX Phone XXXX We appreciate your business and allowing us an opportunity to address your concerns. 

Respectfully yours, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation