Consumer complaint received 2015-06-12
Company: CITIBANK, N.A.
State: SC
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
" We have had an extremely difficult time with our mortgage company, CitiMortgage. They have given us the runaround, they have violated our consumer rights and they have engaged in illegal activities that may result in the wrongful foreclosure of our home. We are very concerned that CitiMortgage is intentionally trying to force me to give up so they can foreclose on my home of XXXX years. We have been in foreclosure for over XXXX years. CitiMortgage has cost me over {$5000.00} in Lawyer 's fees which part of that {$5000.00} included my vehicle title being put up as collateral, and us having to pay {$210.00} on a monthly basis to keep from losing it, and another title loan on my other vehicle of {$250.00} a month adding to my monthly expense 's along with my regular monthly expenses. Just so happens both of these extra expenses included in our budget also happens to be the dollar amount CitiMortgage claims is the amount which disqualifies us from getting a modification on our home. We have been doing everything in our power to make this right with our lender, but they are just unwilling to work with us. So we are requesting a review into CitiMortgage 's questionable tactics as listed below : Real Estate Settlement Procedures Act ( RESPA ) Regulation X Violation DCitiMortgage has violated the Mortgage Servicing Rule 12 C.F.R. pt. 
1024.41 subpart c. CitiMortgage failed to comply with Loss Mitigation Procedures. CitiMortgage exceeded the XXXX day time line to review my complete application. In fact, the constant mishandling of our account perpetuated CitiMortgage 's excessive delays. While continuously requesting us to send them the same documents over and over again claiming they did n't receive them. Even after being denied we still received letters requesting some of the same documents we already sent during the modification process. They clearly do not have their priorities in order to control their business, so how can I trust them to have their priorities in order to properly handle my modification. CitiMortgage wrongfully denied me due to insufficient income. 

RESPA 12 CFR Chapter X Part 1024.41- Dual Tracking 1024.41 ( g ) the servicer is restricted from moving " forward with foreclosure while simultaneously working with the borrower to avoid foreclosure ''. CitiMortgage has blatantly engaged in dual tracking. In XXXX of2010, we received a foreclosure notice from CitiMortgage. This caught us by surprise, because we were previously in review for a loan modification. I called CitiMortgage to get to the bottom of this and they confirmed that ourAccount was still active and under review for a loan modification. Why was CitiMortgage moving forward with the foreclosure? 

CitiMortgage has repeatedly violated Section 5 of the FTC act - prohibits " unfair or deceptive acts or practices in or affecting commerce '' -Cause or is likely to cause substantial injury to consumers- Can not be reasonably avoided by consumersI am now concerned that CitiMortgage has prepared and executed false and misleading documents with the courts and government agencies as part of the foreclosure process. I am requesting a copy of all documentation associated to the processing of the foreclosure of our home. 

CitiMortgage 's failure as a servicer is absolutely egregious and it has caused great harm and injury to my family and me. CitiMortgage 's illegal practice is putting my family at risk of becoming homeless, due to no fault of our own. We want to refer our complaint to the Consumer Financial ProtectionBureau, The Federal Trade Commission, the Office of the Comptroller of the Currency and the Department of Justice to issue a ruling on CitiMortgage 's continued violation. ''

Company response to consumer: Closed with explanation