Consumer complaint received 2023-07-14
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Hello, On XX/XX/XXXX I pressed a red button on my main computer screen and it froze. A so called XXXX showed a support number to call to find out the issue. A person supposedly named XXXX XXXX from XXXX ran a scan to find out the issue and to fix it it. It showed that someone had supposedly gotten into my financial account and gave permission to send money to a XXXX  bank for XXXX XXXX. So called XXXX then told me that was a CRIME and gave me a phony case number saying that I would be contacted by Dept of Treasury to investigate it and of course I became scared. She said we needed to notify my bank and asked for the bank number and then she put me on hold and said she was updating my XXXX and do not turn off the computer. A person who said his name was XXXX called from XXXX ( XXXX ) XXXX showing a CHASE BANK logo. He asked me to check if anything had been taken from my bank account and that's when I looked and saw nothing missing. He was talking rapidly and said it was pending and I needed to rush to the bank and pull money and place in a third party to prove that someone was trying to place it in another bank in XXXX. He told me not to let teller know why I wanted the money because of the XXXX XXXXXXXX  and I be in trouble. He then lead me by phone to bitcoin to put the money and telling me it would be transferred back into my account. I had never used XXXX  before so I had no clue that I was being scammed. On XX/XX/XXXX, so called XXXX called me early in the morning from XXXX ( XXXX ) XXXX to continue the withdrawal transactions. He asked if the investigator had called me yet. Soon someone posing from Dept of Treasury from XXXX ( XXXX ) XXXX called me about the XXXX XXXX while XXXX was on phone. He was able to tell me about my credit and finances and so call cleared me of not going to trial. XXXX had me go to one more CHASE bank and the teller at that particular one mentioned it to a supervisor who did not simply give me my request. She told me to go to her office and said that I had been with CHASE since XXXX and asked if I was okay. She mentioned scammers and after I read a pamphlet on her desk I decided to tell her what was going on. That's when I found out I had been hacked and scammed really bad. My accounts were immediately frozen and changed. The manager even asked me if anyone at the other banks questioned me like she did before simply giving me the money? I filed a verbal claim with CHASE CLAIMS DEPT and they said they would investigate it but they look at it as I voluntarily participated. I was not given a form to fill out. I went into the bank to take care of some business and was told then that my case had been closed. CHASE CLAIMS DEPT never emailed me or reached out to me on their decision. I was told also that they could not give me a copy of their decision. I am a victim of being scammed out of my money and would like to know what I can do to get my money back. I would definitely not voluntarily give that amount of money to anyone. I'm being treated as though I volunteered to participate. NO!! I was scared and tricked into doing what took place. I would like to sue CHASE bank 's claim dept to get my money back through FDIC and for them having a not care attitude by not even making me aware of their decision to close my case or give me a copy of the decision.. Again I have been a customer with CHASE since around XXXX!!!! Thank you!!!!

Company response to consumer: Closed with explanation