Consumer complaint received 2015-06-29
Company: CarMax, Inc.
State: GA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Shopping for a loan or lease

Complaint:
I reviewed my credit report and found an auto loan issued by CarMax Auto Finance, XXXX XXXX XXXX, XXXX, VA XXXX list. I do not have a car or loan with this company. I did accompany a friend to the CarMax dealership and he purchased a truck. At that time, the dealership indicated he ( XXXX XXXX ) was buying a car. They had me sign some paperwork. But I do not know what I signed and they did not provide me with documentation. I was approximately XXXX year old ' working XXXX. My income was sufficient to pay my own bills, but not someone else 's. The salesman indicated I would not be responsible for XXXX 's car payment. They just needed someone to vouch for him that had good credit. I live at home and have no " real '' assets. I am upset about this incident. I did not intend to or realize I would be liable for this debt or it would reflect on my credit report. I was pressured by the Saleman and XXXX XXXX. At the end, I really do not have any idea what I did. The dealer did not provide any information for me to keep. How can someone understand their obligation and responsibility if a company does not provide the information. They just kept telling me to " sign here '', etc ... I do not have an account number for XXXX XXXX 's loan. I do not believe the loan has been past due. However, neither the bank or the dealership has since communicated with me regarding the status of the loan. This is an unfair and deceptive act on the part of the salesman and the bank. If XXXX XXXX was not qualified for the credit, he should have been denied. The lender should not have insisted ( on the spot ) that I sign documents to support his loan. This has placed me in an aweful position as a young female. I do not believe the Car salesman would have treated a male " friend '' in the same manner. If XXXX XXXX needed someone else on his loan, the lender should have required someone with an income that would support XXXX 's payment and their own credit obligations. the bank should have required someone with sufficient savings or other assets to cover the loan. An unrelated-person should not be permitted ( or in this case ... pushed ) into a contract with another person. I did not understand the position the lender was placing me in when they asked me to sign documents that I did not understand. I did not agree and did not understand I would be responsible for this debt or the credit would show up on my credit report. Because neither the salesman or the bank provided me with documentation of the contract and other documents related to this transaction. I should be released from all obligations and the credit reported on my credit report should be removed. How can someone be held responsible for a contract if they were never provided copies of the contract or provided the opportunity to read and understand the documents/ situation. I have been bullied and harassed into this situation. The practices of CarMax and the salesman are unethical, unfair, and deceptive. I bet the salesman would be very upset if someone did this to their daughter or spouse. Please help me resolve this nightmare. thanks.

Company response to consumer: Closed with explanation