Consumer complaint received 2021-12-10
Company: JPMORGAN CHASE & CO.
State: LA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On or about XX/XX/XXXX, I received a letter from JP Morgan Chase Bank dated XX/XX/XXXX, requesting me to go a chase bank branch to update personal information of both signers on a business account for XXXX XXXX XXXX, XXXX. The letter had a 30-day deadline. 

On XX/XX/XXXX, my wife and I went to JPMorgan Chase Bank, N.A. ( XXXX ) ; XXXX XXXXXXXX XXXX XXXX, and spoke to the branch manager XXXX XXXX XXXX and provided him the letter that we received. XXXX XXXX checked the company records with the Louisiana Secretary of State to verify that they were up to date and he contacted Chase bank back office and asked for our driver licenses and he made photocopies of both Louisiana Driver licenses. He prepared the attached business depository certificate for a limited liability company ( change ) and he asked for our company titles and asked us to sing new signature cards and told us that all had been taken care and no further information was required from us. 

On or about XX/XX/XXXX, I tried to deposit a check using XXXX XXXX XXXX ATM card and the ATM machine rejected the deposit, so I went into Chase Bank ( XXXX ) XXXXXXXX XXXX XXXX XXXX, and tried to deposit the check with a bank teller and she told me that I could not deposit the check because my business account was frozen. I was alarmed by the news and went to speak with the XXXX XXXX, XXXX XXXX XXXX and explained to him my concern. XXXX XXXX called the back office again, and they told him that the driver license digital images that he scanned on XX/XX/XXXX, were not uploaded. XXXX XXXX, took scanned our driver licenses again, and submitted them again to the back office and told us for the second time that the system takes 24-48 hours to load up the scanned images. 

On XX/XX/XXXX, XXXX XXXX., I tried to withdraw funds at an ATM and it denied me access to my account and would not even open the account. 

On XX/XX/XXXX, at about XXXXXXXX XXXX., I went to Chase Bank Branch located at XXXX XXXX XXXX XXXXXXXX XXXX Louisiana XXXX. I requested to speak with the business account manager and they told me that I had to wait two weeks before I could be seeing. I explained to the customer service representative that I had an urgent matter with the business account for XXXX XXXX XXXX and she called a business account representative in XXXX XXXX whose name was XXXX who was supposed to call me back. At about XXXX XXXX, XXXX called me back and I explained the situation and she told me that the XXXX XXXX  did not recognized my driver 's license and because of that my account had been closed and that I could not reopen a business account with chase bank. XXXX XXXX told me that she would look further into the problem, but since it was a day before XXXX, she would call me on Friday or Monday at the latest. XXXX XXXX never called me back. 

On XX/XX/XXXX, I received a check from chase bank that says : " Dear XXXX XXXX XXXX, XXXX we closed your account, and attached a check for the remaining balance. '' There was no explanation of the reason why my account was closed so unfairly after banking with chase for more than 15 years. 

On XX/XX/XXXX, I received a bank statement for XX/XX/XXXX, that shows a debit check withdrawal that I did not make nor did I approve which closed my account in a very arbitrary and abusive manner. 

JP Morgan Chase Bank unfair business practice due to an internal scanning system and perhaps negligence and/or lack of communication between back office and XXXXXXXX Branch manager XXXX XXXX has created the following hardships for a small family XXXX veteran owned business. 

a. Arbitrary and with prejudice closed XXXX XXXX XXXX, XXXX business account after 15 years. 

b. Back office neglected/failed to inform XXXX Branch Manager XXXX XXXX that the scanning systems failed to upload both driver licenses for my spouse and me. 

c. Back office neglected/failed to provide XXXX Branch Manager XXXX XXXX with an alternative option to upload the required digital images of our driver licenses.

d. My wife and I, went to obtain new driver licenses and spent over {$100.00} to obtain them but were told by XXXX XXXX from XXXX XXXX that Chase would not reopen our business account for XXXX XXXX XXXX. 

d. Freezing and subsequently closing XXXX XXXX XXXX business account deprived our company from depositing checks or cash and/or withdrawing cash or making online payments to suppliers. 

e. Our chase bank account is link to the SBA XXXX and several other entities that pay us with direct payments and we are now deprived from receiving payments in a timely manner. 

f. We had paperless bank statements and we are now unable to retrieve any bank statements for XXXX to process and to file our income taxes for XXXX. 

As an honorable and law abiding citizen who served with the XXXX XXXX  XXXX XXXX for 20 years and has suffered from service connected XXXX for more than 20 years after retiring from the XXXX XXXX XXXX, I believe that I am more than worthy to be given a favorable reconsideration by JP Morgan to reopen my small business account for XXXX XXXX XXXX and to provide an alternative to their scanning system which may have flows that are damaging the lives of people like my wife and I.

Company response to consumer: Closed with explanation