Consumer complaint received 2022-04-08
Company: PNC Bank N.A.
State: AL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
I bought a home in Alabama in XX/XX/XXXX. Unfortunately, my home is in unclear title. It is now worth around {$300000.00} USD. I bought via a co-listing realtor and the bank I financed my XXXX XXXX  home loan was Compass BBVA. The bank loan officer made mistakes and had incorrect legal information on my mortgage, which I was not aware of.

The bank loan officer hired a title attorney who also had many mistakes and never provided a valid title insurance policy. He did strange things like he put five different dates on the two page deed, four of them are in tiny size text on the bottom of the two page document which did not have the correct date of the sale closing for the property at all and one date was the day after my closing.. He made a mistake in the legal information for the home, and he never did a title search because the title is unclear going back many years. His office provided a title insurance policy nearly a month after the closing that was never valid or written for the property that I purchased. It had the wrong legal parcel number. He worked for a law firm in GA which was involved in all kinds of fraud and a partner hid about {$40.00} million USD before going to federal jail a few years ago. I suspect he got a XXXX XXXX kind of jail term, and a judge reportedly set up a restitution fund. Other partners and owners of that business have not been charged with anything. Their title insurance company that they had is linked a very large foreign corporation, who I never read was involved in any legal proceedings for their part in the very large corrupt title business venture. 

The local attorneys involved in my unclear title, including problems with incorrect legal information and an alteration on the prior owners deed in lieu of foreclosure, have said they got rid of their liability, including selling part of the firm business and getting rid of their employee who processed an altered incorrect deed in lieu of foreclosure for the prior homeowners. But I found the attorney who used to work for them who lives in another county, and I do not think they can sell off legal liability for the train wreck their employee caused. It is like she drove their company car with the company and all of them the owner of it, and she crashed it and so they sold the car for junk and got rid of her. They say they got rid of their legal liability. That can not be true. 

I emailed everyone involved and contacted a prior home owner, because this property has been in unclear title many years. I have found many other properties that are in unclear title in this area, and it is an investor way of doing business in this area. I do not know how far back my unclear title goes. 

I have heard from most of the people involved in this problem of unclear title on a home that I have had two XXXX XXXX home loans, which closed in unclear title, but the bank who hired the title attorney, BBVA Compass now PNC, and who made mistakes on my legal information on the property has not bothered to contact me at all. If my home loan had not been paid off by the US Government Treasury Department funded Alabama XXXX XXXX XXXX, I would still be making payments to PNC who merged with BBVA Compass Bank. The loan was originally scheduled to be paid off XX/XX/XXXX The bank who sold the home via deed in lieu of foreclosure, XXXX, XXXX and XXXX XXXX XXXX, has a Sr Attorney in GA researching the problem. I told the attorney, that I have done a lot of title searching since I bought my home and they need to be very careful because I do not think there are any honest mortgage banking attorneys in this area. Unclear title properties are common in this area. It is a common way to hide income and assets, and to avoid business property tax rates. 

I would like PNC to step up and do the right thing. They need to work with XXXX and get my home in clear title. 

I am a XXXX senior citizen and this should never have happened to me. 

I have the lien release letter from a Sr VP at BBVA Compass bank which is dated XX/XX/XXXX. They were horribly slow at processing and it hurt my outstanding credit rating. 

It looks like I contacted PNC with a whole lot of documentation, and along with all the other parties involved in my unclear title purchase, via email at XXXX on XXXX XXXX. They have not bothered to contact me to tell me they will get the problem cleared up and my home put into clear title as of today XX/XX/XXXX. 

They need to get this problem resolved.

Company response to consumer: Closed with explanation