Consumer complaint received 2015-12-13
Company: WELLS FARGO & COMPANY
State: NJ
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I recently received a settlement check award on XXXX I went to wells Fargo Bank and preceded to open up an account with them. If was a bit of a process trying to get this situation done with me opening up an account.my check amount was for XXXX the check was from XXXX and It also was a wells Fargo check, therfore I thought it would n't be a problem to open up the account. Upon opening up the account I informed the bank teller that there was a previous fraudulent activity on my account back in XXXX. They told me from looking up my information that there was nothing in the system saying that at all. I resolved thus case years ago when it happened to me.any they finally took the check and I asked them if I can get money now because I have to put some money down on my car deposit they told me yes.they explained to me that I will be getting an account called the opportunity account so I agreed to that and asked one more time to make sure there was nothing in the system saying I owed any money at all she said I was fine.. so my account was setup I left for that day. I went to another branch the next day and made a withdrawal of XXXX dollars to pay the remaining balance on my vehicle, set up online banking etc.. so everything seemed good until I went to dinner that night and the temp card that they gave me did n't work at all! It was very embarrassing, I knew I had money on the card because I checked the card prior too. So I called wells Fargo and they told me that that card had been closed out and that they were not sure why and to go to my local branch in the morning. I was very frustrated at that time but said ok I 'll do that ... so the next morning I went to the bank to see what was going on. I waited an hr to be seen. I went to the front first and they stated I need to speak to a banker, I waited and waited and finally was able to see one. So when I sat down I told her what happened and she seemed very apologetic and said they is weird and that should not have happened and that she would issue me a new temporary card. So she continued to type in the computer and then mad a phoe call and was talking to someone in the phone about my situation and when she hung up she told me that there was a hard hold on my account because of previous fraudulent activity in XXXX!! Which I told then numerous times that I had got that taking care of and that that was not me someone had stolen my card and did that to me which I explained to the bank in the beginning like I previously stated. I told her again that that was not me and that that was year ago and I took care of that, I also stated to her. " why would I put money in an account if I owed money or thought something negative of it ''? She said nothing ... I then spoke to the manager of the bank and she was telling me the same thing.. things like it does n't pop up right away etc.. so I said again with tears in my eyes very sincere and angry there should be no hold on my account that I was a victim years ago and took care of that and that there should n't be a reason this is happening! So she let me speak to the lady on the phone.. I 'm literally crying at this point because all I could think about was my children and my daughter 's birthday coming up ... so the lady told me on the phone that they have to review my account etc etc I told the lady that that 's MY MONEY and it was n't me that did that years ago and I need my money out this account now I won thst money In a settlement everything if legit! It 's a wells Fargo check she Said to call back on the XXXX so that I can see if I can get my funds I need someone to help me please I 'm begging it 's the holiday season I have done nothing wrong at all I 'm an honest man.. this is not fair and something needs to be done about this I want my money cleared from that account and to me I should not be punished for something I did not do help me

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief