Consumer complaint received 2015-08-09
Company: Flagstar Bank, N.A.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
XXXX XXXX XXXX signed a mortgage in XXXX XXXX, XXXX to purchase a home, it was a fixed rate mortgage at 6.8 %, with XXXX Lender XXXX. My mortgage payment with tax and insurance was {$2400.00} a month which was to start XXXX of that year, by mid XXXX it was found that the roof was leaking so bad that I had to replace it or the rain would destroy the house {$13000.00} was the cost. In XXXX XXXX I was informed that not enough taxes were collected on the house, because they were miscalculated by the lender and my payment would increase by {$500.00} per month to bring the monthly rate to {$2900.00}. In XXXX XXXX the insurance co. wrote me to tell me that my insurance was not covered in the mortgage payments and they wanted me to pay the full premium out of pocket which was {$5.00} which was very difficult but I had no choice. At this point my monthly cost was {$3400.00}, over {$1000.00} more than I could really afford. I started taking money from my XXXX retirement just to make payments on the Mortgage until I realized that I could n't keep up. In XXXX I received a foreclosure notice and hired attorney XXXX XXXX XXXX to help. Shortly before the final with no contact from the Attorney I contacted XXXX XXXX another attorney to find out what the reason was that I had not heard from XXXX, XXXX and he researched it and found that my previous lawyer was in prison. He then told me that he could take the case but due to the fact that the final hearing was only three days away I would have to pick up the case documents personally from the court house which I did. Once I reviewed the documents I realized that my signature was not on any of the documents and it was clear that my wife 's signature was forged also because she never signed the Mortgage or the note. Someone else wrote our names and initialed without our consent ; never would I have allowed this being capable of doing it myself. I informed my new attorney XXXX XXXX 's office of these facts, and his assistant XXXX XXXX advised me to contact lender forensics to have the documents examined to determine if there was file play and I did so as she requested. I paid lender forensic in advance {$600.00} to begin the review of these documents. After making several copies from closing archive I called to inform XXXX XXXX of forensics that I would be bringing the documents by his office. Once there at XXXX XXXX XXXX parking lot and about to turn over the documents, my layer XXXX called and informed me not to turn over the mortgage papers to the examiners. He said that he could examine the documents himself. After years into foreclosure I continue to bring it up and now near the end of Foreclosure his response is that he has been able to keep us in the house for years while paying him {$500.00} dollars per month and that it would not have made a difference in the case because though the documents were forged the money was used to buy the house, and that 's how the courts will see it. I still question this opinion and would like some closure as to the validity of the forged Mortgage and Note documents being processed and recorded into county records as being legal. 

FLAGSTAR BANK PLANTIFF VS XXXX XXXX CASE NO : XXXX CIRCUIT COURT OF THE XXXX XXXX XXXX, IN AND FOR XXXX XXXX FLORIDA.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation