Consumer complaint received 2023-12-18
Company: Amsher Collection Services, Inc.
State: IN
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Please find attached : -A copy of one of XXXX advertisements for a monthly rate of {$49.00}. 
-XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
FILED : XX/XX/2023 XXXX I canceled XXXX ( aka XXXX XXXX  ) for refusing to fulfill their original price promise, unfair price gouging, unfair consumer tactics, and lack of customer service during the cancelation process. 

Requesting : XXXX has been paid in full. Im requesting their collection accusation be removed from all of my credit reports. 

Litigation involving XXXX This is not the first time XXXX has violated Consumers in charging additional fees upon discontinuing service : XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX Case NO : XXXX, XXXX XXXX XXXX XXXX XXXX ( attached ). 
https XXXX XXXXsays My XXXX experience I signed up with XXXX for {$59.00} per year. It was very easy to get signed up and start the service. I asked if the rate would go up. I was told that if it did simply call back and they could drop it back to the {$59.00} rate again. I created an automatic payment from my bank account to pay them the agreed upon amount every month. Every month my bank sent the agreed upon payment like clockwork. A year goes by, then XXXX sends me a notice that the full bill was not paid. I called XXXX to see what the problem might be. They tell me they are increasing my rate above the agreed upon price. I told them I do not agree to the price increase. I asked them to lower it back to the {$59.00} price I had agreed to. I reminded them that when I signed up I was told to call in if the price changed and they would change it back. I was transferred multiple times. I was on the phone for over an hour and a half. The ease of getting customer service drastically diminished. Their competition XXXX XXXX XXXX was charging {$55.00} a month with a promise not to price gouge after a year. After that long phone process, I thought the problem was then fixed that day. My bank kept sending XXXX the agreed upon amount every month like clockwork. Then XXXX starts adding late fees for the increase in monthly price that I did not agree to pay. They were still receiving the payment like clockwork being automatically sent from my bank account on the amount I agreed upon. 

XXXX was paid every month. The amount they sent to collections is the price gouging and late fees for not paying their price gouging. 

I called XXXX again. They said they saw that I called previously. I let them know again they had told me to call back if the price went up and that they could put the monthly price back to {$59.00} a month. I was sent to a XXXX. They lady told me there was nothing they could or would do for me. I told her I do not and will not accept the increased price. Again they would do nothing. I disconnected from that call as the XXXX flat refused to assist. 

I immediately called back and asked for the cancellation department. I told them to cancel the service. The cancellation department immediately agreed to lower the price back to the original agreed upon price if I stayed with them. I told them due to their lack of customer service I will not do that. I signed up with a different company to receive internet services. 

Post that : Ive received numerous calls from XXXX to get me to come back for {$59.00} a month. Now I am receiving advertisements trying to get me to come back for {$49.00} per month. Too late. Their lack of integrity that they exhibited while I was a customer was unsatisfactory. 

Additional XXXX Issues : Ive requested XXXX take me off their call lists. Ive requested to be placed on a do not call list. Their sales people still call me. 

Ive requested XXXX take me off their mailing campaigns. They have not. 

To date they still refuse to abide by these 2 requests. 

Consumers need protected : XXXX should not be able to tack on an increased fee without agreement from the consumer. 
XXXX should not be able to charge a late fee for not paying the additional fee tacked on by XXXX that was not agreed upon with the consumer. 
XXXX should not continue to charge consumers past the cancellation date. 
XXXX should not be able to constantly harass consumers for not paying their non agreed upon additional charges. 
XXXX should not be able to send a consumer to collections for the late fees that they tacked on for not agreeing to pay a price hike or their additional non agreed upon price hike. 
XXXX should not be able to affect a consumer 's financial rating due to their additional fees that they tack on or during additional fees on the cancellation process. 
XXXX should not be allowed to bully consumers to pay for additional fees by threatening their credit rating. 
XXXX simply should not be allowed to be a BULLY. 

Im not the only consumer that XXXX has done this to. ( See litigation in XXXX attached ). Im creating my dispute to not only return my credit history to its original state but in hopes some regulation will be put in place by the Consumer Financial Protection Bureau to protect all consumers against these large companies who have unfair practices. 

XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation