Consumer complaint received 2020-07-30
Company: AMERICAN EXPRESS COMPANY
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
XX/XX/XXXX, XXXX XXXX ( 3 days ago ) I received my backdated PAU Unemployment benefits that I and thousands of other Nevada residents have been fighting for after months of non payment forcing many people to lose cars, homes and cause hardships in general. So needless to say i myself had just been XXXX last year sleeping in my vehicle and looked again like that was going to happen, however on : XX/XX/2020, XXXX XXXX ( 3 days ago ) my combined weekly payment of over 23 weeks were deposited on AMEX Serve card with their acknowledgement from this note delivered to my email ______________________________________________________________________ Hi, XXXX, Good news! 
You received a Direct Deposit from NEVADA ESD-DIR DEP, and the money is now available in your American Express Serve Account. Please keep this email for your records. 

Transaction Details : From NEVADA ESD-DIR DEP Amount {$15000.00} Date available XX/XX/2020 Transaction ID XXXX Questions or want to learn more about Serve? Visit us at serve.com/help. 

Thanks, The American Express Serve Team _______________________________________________________________________ Tue, XX/XX/XXXX, XXXX XXXX ( 2 days ago ) Another Email informing me of this deposit Hi, XXXX, Good news! 
You received a Direct Deposit from NEVADA ESD-DIR DEP, and the money is now available in your American Express Serve Account. Please keep this email for your records. 

Transaction Details : From NEVADA ESD-DIR DEP Amount {$930.00} Date available XX/XX/2020 Transaction ID XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Then at this time and date of : Wed, XX/XX/XXXX, XXXX XXXX ( XXXX hours ago ) i received this from AMEX Serve card Less than 7 HOURS AFTER LAST DEPOSIT ABOVE I RECEIVED THIS!!!! 


Hi, XXXX XXXX, During our recent review of your American Express Serve Account, we identified Account activity that we believe violates the terms of the Serve Consumer User Agreement. 

As a result of such activity, and pursuant to Section 15 ( d ) of the Serve Consumer User Agreement, your Account and your Account privileges have been permanently suspended. 

If you have any questions or would like to inquire further, you may write to us at the following address : Serve Customer Care XXXX. XXXX XXXX XXXX, GA XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I immediately called the customer service for that card and was told there's nothing they could do, i cant talk to anyone and i have to wait for them to decide whether or not they will cut and mail me a check for the funds in the account.. 
MY MONEY .... I HAVE BEEN WAITING ON for MONTHS from the DERT to pay BILLS and avoid being XXXX. LESS THAN 7 HOURS LATER The AMEX SERVE sends that letter above, locks me out of my account, without permission or asking me first about any of the issues they found. Im told to call back in 3 days and they " MAY '' decide to send me a check for my balance that i cant gain access to and they won't tell me. They tell me there is no one i can speak to beyond them and my account is permanently closed for good and STILL CANT TELL ME WHY.!!!!!! I'm in utter disbelief and the verge of a possible XXXX XXXX as this has been the issue in getting our payments in the first place from our local ... DERT Unemployment where they gained national headlines, that had to be addressed by the court for not paying us ... then less than 24 hours .my money has disappeared and know one will help me. I

Company response to consumer: Closed with non-monetary relief