Consumer complaint received 2015-09-02
Company: American Financial Network Inc.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
Dear officer, I was provided a very competitive 30 yr fixed mortgage quote by AFN when I first started searching for lender. We were given GFE and numbers and interest rate shown on the GFE were very promising. Based on those numbers we decided to proceed with AFN. 
During the loan process interest rates went up and I asked AFN to provide both 30 yr and 15 yr loan option to us. Comparing those XXXX options I decided to proceed with 15 yr loan. I requested AFN representative ( branch manager ) on phone to confirm the lender credit to which he confirmed to me that credit will be .XXXX % of the loan amount ( Also confirmed lender credit in the email ). 
After this discussion when the loan was approved AFN never sent me any documents directly as should have been done. Instead I received a call from XXXX that what time I can be available to sign the paper work. I was shocked but had to keep moving forward as we would have lost the house if we did n't close the loan. So I requested the escrow company to mail me soft copy of the HUD so I can confirm numbers and know what I am going to sign. 
When I received the copy through email from XXXX to my surprise numbers were not matching. I called and emailed AFN and mentioned it to them. They never responded to my email on that specific question, but next day on phone AFN representative told me escrow did all the numbers wrong and they have sent escrow a new copy. Again this time around also I was not sent anything directly from AFN, so I again requested XXXX to please send me the new documents so I can verify numbers before I sign them. After receiving the documents I checked and although numbers were changed they did n't match the numbers we talked and credit was significantly less then discussed. 
Since we were in a tough spot I went ahead and confirmed to AFN through email that I am signing the document and we can get the numbers corrected in the closing documents. Again there was no official response from AFN to my email on this topic. They will communicate with me on other topics but not on the numbers and as matter of fact none of the HUD documents were sent to me by the company directly and I had to request escrow time and again to send the documents. 
Hud documents have a column where it shows comparison to GFE in my case that clearly shows an increase of 44.84 % while stating that numbers can not increase by more than 10 %. I believed that once the lender corrects the credit numbers will match. 
So, I waited for loan to close and to receive final check from XXXX, after receiving the final check after closing, it became clear to me that AFN has not corrected any numbers. I stared communicating with them about the situation and at one point was told by AFN representative that I signed the paper so I agreed. At this point I realized that they are not dealing fairly and bumped up the numbers knowing that I did n't have an option to contest as the house was on the line to get the loan closed. 
I am reaching out to you to make this wrong a right. I am hoping that this kind of behavior of pushing the borrower with arbitrary credit and closing cost and lack of information is stopped. I am optimistic that after the resolution of my case AFN will improve its practices with other borrowers. 
Resolution to me would be : Refunds me the amount they owe me and commit to more transparent approach towards borrowers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation