Consumer complaint received 2015-03-25
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
My name is XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, CA. XXXX ( XXXX ) XXXX, XXXXXXXXXXXX My Wife is XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX assisted me in obtaining a Home Loan Modification from Wells Fargo XXXX XXXX XXXX should remember me because I am the one that sent her a note to me from XXXX XXXX XXXX for my XXXX service. My Loan was through XXXX, the modification was XXXX loan number XXXX, The MERS Number is XXXX I first wrote XXXX XXXX, she referenced me to XXXX, although had one of her aids stay on top of everything. The Modification took effect on XXXX/XXXX/XXXX. Since that day we have had our Mortgage Payments taken directly from our Checking Account when my VA XXXX is deposited as of XXXX XXXX, XXXX, we have completed the first XXXX years, NOT ONE HOUR LATE. Wells Fargo out of no where stated we do not have a modification. Sorry for the word, Wells put us through pure XXXX for the past XXXX years. They can not foreclose because our payment has not been a day late. Wells Fargo shows on all Credit Bureau reports, we bankrupted the loan and have not made a payment since XXXX, PURE LIE. I sent a next day XXXX package to XXXX XXXX at the Consumer Financial Protection AGENCY AT XXXX XXXX XXXX XXXX XXXX Washington XXXX XXXX, THE TRACKING SHOWS undeliverable ADDRESS, THIS WAS THE ADDRESS I WAS GIVEN BY YOUR OPERATOR, WHEN SHE STATED THE normal LOCATION WAS UNDER MODERNAZATION. 
BECAUSE OF WELLS FARGO, I HAVE BEEN HOSPITALIZED XXXX, AM LITERALLY WHAT MY XXXX DIVISION NAME SAID, the walking dead XXXX XXXX. Wells Fargo has destroyed our Credit, my health and a lot more. They refuse to correct the Credit Bureau reports, stating we bankrupted, this is true although it was at Wells Fargos instructions, The Federal Judge refused to sign ant reaffirmation 's or the Modification, in XXXX. We reopened the case in XXXX in an attempt to get the Reaffirmation and Modification signed at a cost of {$7000.00} The new judge had a fit we waited XXXX years and refused to sign the reaffirmation also. The judge stated it was not required for a Modification. He is correct. I need a correct address to re-send the entire package to XXXX XXXX, who DID save my life. Wells has refused to speak with us, denied the Modificationh, had me fax my copy finally on XXXX/XXXX/XXXX to XXXX XXXX XXXX at XXXX XXXX XXXX, Fax XXXX XXXX XXXX. We are trying to refinance using my VA, The Wells Fargo credit report is hampering that although I have sent a copy of every Payment receipt to the various Refinance Banks. PLEASE IN GON 'S NAME HELP, I am XXXX-years-old, totally XXXX and followed every rule on the Modification, when the bankruptcy court discharged {$6900.00}. from Wells, I than did not take any action, left it in the Modification. I have spoken with XXXX Lawyers, XXXX wanted a class action, I do Not another wanted to sue Wells For Damages sighting a XXXX Law suit, I just want the FACTS of this issue corrected. PLEASE E-MAIL me your correct address, XXXXXXXXXXXX. Why XXXX XXXX XXXX, I can never forget her for her help that will not be destroyed, I kept her letter and it took my son to tell me to XXXX her name and thank XXXX I found Her.

Company response to consumer: Closed with explanation