Consumer complaint received 2018-05-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
Tuesday, XX/XX/XXXX Dear CFPB, I am filing a complaint about Well Fargo Bank failed to project my business account information, which cause me to lose {$7100.00}. I am submitting documentation evidence to support my case of six fraudulent checks withdrew from my Wells Fargo banks business checking account. 
My complaint is based on Wells Fargo is the only entity that has our incorrect business address with business checking account number. Wells Fargo Bank is responsible for failing to secure my business checking account data information which causes the financial loss of {$7600.00}. Please see the submitted fraudulent check all have the incorrect address just as Wells Fargo Banks has it in their database for our business checking account. 
I filed the complaint on XX/XX/XXXX, the same day that I discovered the scam. Wells Fargo Bank Business Specialist reported to their Investigation team but they refused to investigate and credit back my loss based on the time period has expired since I only detected this fraudulent activity in XX/XX/XXXX. However, Wells Fargo Bank failure in the security and leaked out my checking account data is the main cause of my loss of {$7100.00}, I am requesting your assistance to recover my loss of full amount of {$7100.00}. 
Please also see the evidence submitted that all of our official documentations and vendor invoices all states our businesss correct address, which is different from Wells Fargo Banks data and those fraudulent checks addresses. 
In addition, there is no dispute that these fraudulent checks were not authorized by me. The signature is completely different from mine. Check number is completely out of sequence. 
I also included Wells Fargo banks XX/XX/XXXX and XX/XX/XXXX statements. They both shows that Wells Fargo Banks has incorrect business address for my business checking account. I also highlight the 6 checks that Wells Fargo Bank authorized withdraw out of my business checking account which causes my financial loss of {$7100.00}. Ive attached copies of all these fake checks and a copy of an authentic business check look like with my authentic signature. 
I have included all the fraudulent checks that Wells Fargo authorize to withdraw from my business checking account. One of the fake check with check number XXXX, was cashed/withdrew, TWICE! All the fake checks have the business incorrect address printed on them and these incorrect address is exactly as Wells Fargo Bank has for my business account ( old or new checking account ) even as of today! Wells Fargo Bank by mistake entered or linked my personal home address to my business account! 
I never order checks from Wells Fargo Bank for this business checking account. I am including a screen shot of what Wells Fargo Bank online would send to check ordering if ordering business checks from their website. It clearly shows that Wells Fargo Bank automatically fills in the incorrect business address for the check printing address just like the fake checks! Also, based on the fact that I only write business checks to government agencies because all vendors who I work with will only accept cashiers checks or online money transfer, checks are very rarely used in my business account. Also based on the fact that the fake checks have the information that only Wells Fargo can provide, that is not a coincidence! Only Wells Fargo Bank can leak out that kind of data for my business checking account! 
I am requesting your assistance to investigate into Wells Fargo Banks failure to protect my business checking account data which causes financial loss of {$7100.00}. Wells Fargo is responsible for my finical loss. I am requesting for Wells Fargo Bank to credit me back the full amount lost, {$7100.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation