Consumer complaint received 2017-02-23
Company: Navient Solutions, LLC.
State: FL
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
I have 3 private student loans serviced by Navient ( current balances of {$14000.00}, {$9900.00} and {$26000.00}. The interest rates are really high ( XXXX % and XXXX % ) which makes even interest only payments impossible to repay along with my 2 direct consolidated federal loans ( current balances of {$74000.00} and {$91000.00} ). Together, the payments on all of these loans totals {$1200.00} per month. I make {$2500.00} gross/ {$2200.00} net biweekly. I am the sole source of income for our family of three. I was unemployed from XXXX 2016 through XXXX 2016, although I worked odd jobs, XXXX and XXXX to try to cover our expenses. We ended up qualifying for XXXX for a period of time because my income was so sporadic and unpredictable. I finally found a job in XXXX 2016, but as a result of my increased income, we are ineligible for XXXX and unable to afford insurance for my whole family with the plan offered by my employer. While my employer covers half of the employee health insurance premium, the payment for my portion of this policy alone is {$340.00}. Electing this coverage for my son and husband would leave us paying health insurance premiums of nearly {$1600.00} per month. Of course, this is a good health insurance policy without ridiculous deductibles that would bankrupt us. But even if we decide to pass up the group plan for my husband and son, this leaves us with the option of paying around {$700.00} per month for a XXXX plan with a {$14.00} deductible. This would still leave us paying a little over {$1000.00} for health insurance. I feel horrible about not being able to afford this coverage for my family. After all, I know how important health insurance can be when something unexpected happens. My son was born at XXXX. My little boy survived and has done remarkably well after a rough start. Our hospital bills for my two week XXXX and his 3 month stay in the XXXX were just over {$740000.00}. Because our family was covered by my previous employer 's health insurance, our deductibles and out-of-pocket expenses ended up being around {$600000.00}. Now I am in a position of trying to decide between paying my family 's living expenses ( our rent alone is {$2100.00} ), including a hefty health insurance payment, or making my minimum monthly student loan payments. It seems like there is no good option, especially with my private Navient loans. I have provided them with copies of my paycheck stubs, bank account statements and ridiculous amounts of documentation yet they refuse to work with me to put me on a financial hardship program because I do n't have a definite figure for my health insurance coverage yet. Instead, they continue to threaten to sue me and tell me to make these {$200.00} payments to keep the loan out of default. I have made these payments, but I do n't know how they are applying them or why they choose these arbitrary amounts. I have spent hours on the phone with their representatives only to be told something different each time I speak with someone. First they asked for my paystubs, then they wanted my bank account information and then they told me to send in all of my receipts and bills. No matter what I do, they are never happy. I honestly believe that they have no intention of working with me and that they are just collecting information in the event they eventually obtain a judgment against me. I need a humane payment plan on both my federal and private that loans that allows me to pay my family 's basic expenses, including health insurance that will end up costing us over 20 % of my gross income.

Company response to consumer: Closed with explanation