Consumer complaint received 2020-04-15
Company: SYNCHRONY FINANCIAL
State: SC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
On XX/XX/XXXX, XXXX reduced my credit line to {$700.00} from a credit line of {$2400.00}, which also affected my credit score by  lowering the credit limit. I have never been late on the credit card payments, payments were made on time and I have been in good standing with XXXX since the credit card was established in 2018. 

My credit card was reduced around the time when the Caronavirus Pandemic became a Global crisis. My credit card was reduced during a time when I needed the credit card limit the most and my credit score. To reduce my credit card on XX/XX/XXXX, made me believe that my credit card limit was reduced on purpose due to the Coronavirus Pandemic crisis and being out of work, which they believe customers would default on the credit card and possible could not pay. 

At the time, my credit card limit was reduced, another one of my creditors ( XXXX  ) placed a derrogatory mark on my credit report, stating I was 30 days late which I was not XXXX  had a glitch in the payment processing and the payment did not get posted. This was not my fault but XXXX  's fault. I also filed a compliant against XXXX  for the negative reporting with CFPB, which XXXX  has since updated my credit report with all three credit reporting agencies. 

I was also given the reason why my credit card limit had change because of the negative reporting from my new mortgage company ( XXXX Mortgage ) which my mortgage was transferred from XXXX XXXX XXXX to XXXX Mortgage. The transfer of my mortgage created a lot of issues in my monthly mortgage payments with XXXX Mprtgage, which took several months to get corrected. XXXX mortgage place 4 late payments on my credit report which also affected my credit score. All payments were made and the account was/is up-to-date with XXXX Mortgage at the time XXXX reduced my credit line. Prior to reducing my credit line, I was not contacted by XXXX to give an explanation about my new mortgage company and their credit reportings of the late mortgage payments. I have never had any problems with my previous mortgage with XXXX XXXX Serving that I had for almost 15 years, my mortgage problems did not began until my mortgage was transferred to XXXX Mortgage, which ultimately affected my credit, ruin my whole life with my other creditors and my line of credit. I do not have a new mortgage with XXXX Mortgage, my mortgage was " transferred '' from another mortgage company to XXXX Mortgage. 

XXXX had no right to reduce my credit line based on the negative reportings of XXXX Mortgage and XXXX, which affected my credit score. At the time, When XXXX extended me credit, I also had all of the credit cards that I have listed on my credit report now, which did not affect my credit approval with XXXX. Therefore, the excessive credit cards and high limit amounts should not be a factor now in my credit limit with XXXX. 

I am requesting that XXXX put my credit line back at {$2400.00}! I don't have a problem with paying my bills or paying the credit card bill with XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation