Consumer complaint received 2015-07-27
Company: REGIONS FINANCIAL CORPORATION
State: MO
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I opened an account at Regions bank in early XXXX 2015 using a promotional code XXXX. I contacted Regions via secure message to verify the promo code was on my account because I had to open it online. The responses were : '' XXXX, If it has been more than 120 days after meeting the last requirement and you still have no record of the receiving the statement credit, you may contact us using any of the methods listed below so that we may investigate this promotion further and file a claim on your behalf. 

XXXXOn Fri, XXXX XXXX, 2015 at XXXX XXXX XXXX Wrote : What should I do if I fulfill the requirements and do not receive the promotion within the time frame? 

On Fri, XXXX XXXX, 2015 at XXXX, Regions Bank Customer Service Wrote : XXXX, I do understand your concern at this time. As mentioned in the previous email, we are unable to determine if the code is applied to your account. Therefore, if all requirements are met, the credit should post to your account within 120 days of the last requirement. 
I apologize for any inconvenience this issue may have caused you at this time. 
If you have any other questions or concerns, please do not hesitate to email. 
Regions XXXX XXXX is always here to help. If you have any other questions let us know. 
Thank you for banking with Regions. 
XXXX '' When I contacted them after meeting the debit card requirement to verify I met that, and after my qualifying employer direct deposit went in about verifying that as well, I was told something else entirely. Regions now claims ( after I fulfilled the promotional terms ) that because I was a customer years ago that I do n't qualify for the offer. I have sent several messages informing them of their offer terms as advertised by them, and they still refuse to make good on the terms of the offer. Instead, they tell me to go to a branch, where I am certain I will be told there is nothing they can do. This is the exact text of the offer advertised : '' * Offer valid in select markets only ; including XXXX XXXX, MO, XXXX, TN, and XXXX, NC. {$200.00} bonus offer may not be combined with any other offer, does not apply if you already have a Regions checking account, only applies to personal XXXX checking accounts, and may be withdrawn at any time. To earn this bonus, you must meet all requirements of the offer described above within 60 days of opening your new account. If earned, the bonus will be issued within 120 days of meeting these requirements, and will be in the form of a credit to the new checking account, which must be open at the time the credit is issued. All XXXX checking accounts require a {$50.00} minimum opening deposit. The Annual Percentage Yield ( APY ) paid on LifeGreen Preferred Checking accounts is determined by account balance and, as of XX/XX/XXXX, was 0.01 % for all balances. Regions may change the APY at any time. Fees may reduce earnings on XXXX Preferred Checking accounts. No interest is paid on other XXXX checking accounts. A monthly fee may apply to your XXXX checking account, depending on account type, but this fee may be waived on some accounts if certain conditions are met. For accounts opened in Iowa, certain account fees are subject to Iowa State Tax of 6 %, which will be assessed at the time the fee is charged, unless exempt. Taxes are the responsibility of the recipient. " I am a resident of XXXX XXXX, MO, and was not currently a Regions customer before opening my checking account. I qualify for the offer. If Regions wanted to exclude those who have EVER had an account with them, that should have been stated in the offer terms.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation