Consumer complaint received 2016-04-26
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: VA mortgage
Issue: Application, originator, mortgage broker

Complaint:
On or about XXXX XXXX, 2016, I received a telephone call from Wells Fargo Bank regarding an inquiry I made about a VA Mortgage. I informed the lady that I was concerned about the repeated inquiries in my credit report but she assured me that inquiries that are dated within XXXX days apart qualify as one inquiry. I was then transferred to a XXXX XXXX XXXX. XXXX XXXX asked me a lot of questions regarding my financial history and questions originating from the VA Lenders ' Manual. After I answered all of the questions XXXX XXXX pulled my full credit report. I was not given an opportunity to submit a written credit application, just the verbal one with XXXX XXXX. XXXX XXXX informed me that he pulled my credit report from all XXXX credit bureaus and that he would utilize the credit score that was in the middle. He then informed me that according to such credit score, I qualify for the VA Mortgage per VA regulations regarding the credit scores of veterans. Then, XXXX XXXX informed me that I had XXXX ( XXXX ) medical delinquencies and XXXX derogatory item from XXXX. Therefore, the Wells Fargo computer system could not pre-qualify me for the VA Mortgage. XXXX XXXX thern informed that I was required to upload documents proving my assets totalling {$5900.00}, and several other kinds of documents including explanation letters concerning the medical delinquencies and the XXXX derogatory item. I implored XXXX XXXX to supply me with a credit denial letter so that I can receive a free credit report from the XXXX ( XXXX ) credit bureaus and ascertain the nature of the XXXX derogatory item that was something new that I knew nothing about prior to XXXX XXXX 's admonishment. I believe that because XXXX XXXX could not pre-qualify me because of the XXXX derogatory item and the medical delinquencies, that such action constitutes a credit denial, even though XXXX XXXX denied that fact. Therefore, I am requesting the CFPB to compel Wells Fargo to supply me with a denial letter so that I can request a free credit report from the XXXX ( XXXX ) credit bureaus instead of repeatedly having to buy them. 
Additionally. I believe that the credit scores that Wells Fargo received incorporate the medical delinquencies and XXXX derogatory items. It is not so clear to me which credit report included the XXXX derogatory item and which credit report displayed the middle credit score that Wells Fargo used to qualify me. It appears to me that Wells Fargo used the credit report with the lowest credit score, instead of the middle credit score, to deny me credit because it appears that is the credit report that showed the XXXX derogatory item. 
It is also not so clear whether these medical delinquencies and derogatory item was a component of Wells Fargo FCRA ( Fair Credit Reporting Act ) pre-established creditworthiness criteria that I should have been informed about prior to the accessing of my full credit reports. I do not recollect XXXX XXXX asking me and inquiring about any derogatory items in my credit reports prior to accessing them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation