Consumer complaint received 2018-04-01
Company: A.R.M. Solutions, Inc.
State: IL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
1. My name is XXXX XXXX, and I have asked my wife to cancel this account with XXXX on my behalf on due to my work schedule. However, XXXX refused to do so. XXXXs excuse has been that my wifes name is not on the bill and yet my wife does not have this issue with many of our vendors including doctors offices. 
2. We have moved out of this address back on at XX/XX/XXXX, and we had agreed to pay to pay to the end of the month although we have not technically lived there, and we had asked the landlord on many occasions to call or have the new tenants to change the bill to their new name.

3. Again I want to make it clear that my wife tried many times on my behalf to cancel the bill and XXXX   thru their ignorance and stubbornness refused to cancel the service. Although she had provided them with the landlords and the property owners email, address refused to either contact to verify the information, call him and just let the bill escalate. 
Email Contact on XX/XX/XXXX ( no more phone Calls ) XXXX completely disregarded the email with all the contact information and informed us again about all the late fees at this point we have no choice but forward this to https : //portal.consumerfinance.gov/consumer For example, XXXX XXXX XXXX completely ignored my wifes email on XX/XX/XXXX to try and resolve the issue where she has given you the current contact information this leaves me no choice but to contact the government Consumer Finance Protection Bureau Watch Dog and have them sort this out! 

Honestly, I do not understand you are only garbage pick up company she is my wife she handles all our house bills! Whether I call, or she calls it is the same. I know that she has called back in XX/XX/XXXXand made sure that the invoice has been paid to XX/XX/XXXX because my wife was told that all invoices have to pay until the end of the month and yet they will not cancel the service although I asked my wife to do so for me. 

this is what has transpired on XX/XX/XXXX where I actually have a written record that XXXX   completely disregards a written contact instructions and ads fees fees again XXXX XXXX XXXX XX/XX/XXXX to me, XXXX  This balance 90 days past due it is the balance that was owed for the month of XX/XX/XXXX of {$29.00} plus now {$15.00} in late fees which now makes the total balance {$44.00} owed by a XXXX XXXX. 



From : XXXX XXXX [ mailto : XXXX ] Sent : Monday, XX/XX/XXXX XXXX XXXX  To : XXXX ; XXXX XXXX Subject : acct.XXXX invoice XXXX XXXX We paid our Part XXXX : please have your tenants pay bill or this may be yours to pay we paid our part please note that we have moved out XX/XX/XXXX we are no longer live at the address. All fees and amounts that were due by XXXX and XXXX XXXX up to XX/XX/XXXX were paid in Full Please contact the current landlord for this bill his name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX you should send your current bill new tenants and find out from landlord exact move-in date contact for landlord : XXXX I do not have fax number for invoice The phone number for Local office XXXX I was on hold for 30 min can not hold any longer

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation