Consumer complaint received 2023-05-17
Company: Block, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
XXXX XXXX XXXX XXXX phone XXXX XXXX XXXX company email XXXX XX/XX/2023 Re : XXXX XXXX Square , Inc. 

Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Square , Inc. ( " Square '' ) regarding their unfair business practices and the withholding of funds from my account. I request your assistance in investigating this matter and taking appropriate action to resolve the issue. 

Background Information : I opened an account with Square , Inc. under the name XXXX XXXX XXXX XXXX XXXX XXXX  to process credit card payments for my legitimate business operations in Florida. 

I conducted business transactions through Square 's platform in accordance with their terms and conditions, providing services to customers and issuing invoices for payment. 

However, on FRI XX/XX/XXXX XXXXXXXX XXXX, Square deactivated my account without any prior notice or explanation, effectively preventing me from accessing my funds and conducting further business operations. 

Despite my repeated attempts to contact Square 's customer support for clarification and resolution, I have not received a satisfactory explanation for the account deactivation or the withholding of my funds, " on XX/XX/2023 XXXX I spoke with XXXX XXXX XXXX he told me there was nothing I could do, there was no manager to talk, no other number, just wait. The call was recorded ''.

Complaint Details : Account Deactivation : Square deactivated my account abruptly and without providing any justification, which has caused significant financial hardship for my business and personal life. 

Fund Withholding : Square continues to withhold the amount of {$1000.00} from my account, preventing me from accessing funds that rightfully belong to me. 

Lack of Communication : Despite my numerous phone calls and inquiries, Square 's customer support has failed to provide a reasonable explanation for the account deactivation and fund hold. Their lack of communication has only exacerbated my frustration and financial difficulties. 

Requested Action : Investigation : I kindly request that the Consumer Financial Protection Bureau conduct a thorough investigation into Square, Inc. 's business practices, specifically regarding their account deactivation procedures and fund withholding policies. 

Resolution : I seek your assistance in ensuring that Square , Inc. promptly releases the funds held in my account and provides a satisfactory explanation for the account deactivation. 

Consumer Protection : I urge the Consumer Financial Protection Bureau to take appropriate action to protect consumers from similar unfair business practices by Square , Inc. and to hold them accountable for any violations of consumer protection laws. 

Supporting Documentation : I have attached relevant supporting documentation, including account statements, invoices, and any records of communication with Square , Inc., to substantiate my complaint.

Thank you for your attention to this matter. I appreciate your efforts in addressing this issue and seeking a fair resolution. Please do not hesitate to contact me if you require any additional information or documentation. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation