Consumer complaint received 2015-07-10
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
The reason for the complaint is that I have been trying to complete a successful loan modification with Wells Fargo , NA since XXXX. Eveyrthing they have requested, I have submitted the necessary documentation in a timely manner. I have submitted a change of circumstance appeal and the bank is not clear with their responses. I submitted the previous letter and it contains a large portion of my complaint. At this time I am appealing the denial request of the loan modification. I am resubmitting again an appeal for a loan modification based on a change of circumstance. I am submitting documentation for a loan modification for a HAMP Tier 1 loan modification. The qualifications that allow me to be evaluated for a HAMP Tier 1 loan modification are a circumstance change of income and denial of a loan modification without a clear explanation from the bank. I was previously evaluated for a loan modification under the HAMP Tier 1 program. I have received no clear explanation as to why this loan modification request is no longer being evaluated under the HAMP Tier 1 program. The written correspondence that I have received ASC and Wells Fargo, N. A. never acknowledges the request for a change of circumstance requests to apply under the HAMP Tier 1 program. As an employee for the XXXX XXXX XXXX XXXX XXXX, my income was reduced due to the economic recession that occurred in XXXX. I went from working 12 months a year to 10 months a year. This went into effect on XXXX XXXX, XXXX. As of XXXX XXXX, XXXX my income was increased from being paid 10 months annually to 11 months annually. In XXXX XXXX, I received an offer for a loan modification, and proceeded with the trial period payments. The payments were made on the following dates : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX and XXXX, XXXX, XXXX. The payments were made on time. During the trial period, the decision was made to rescind the loan modification offer. The payments were refused during the trial period, and no clear explanation provided as to why the loan modification offer was rescinded. I contacted ASC in XXXX XXXX for a clear explanation as to the reason why I was not offered a loan modification after a successful completion of trial payments. I received no specific answer that was written or verbal from ASC or Wells Fargo , N.A . I am requesting a change of circumstance request to reapply for the HAMP Tier 1 program. The following errors were found on the Net Present Value Input Data Values. Lines XXXX, XXXX, and XXXX are incorrect. The principal residence total housing expense, line XXXX, is blank. The property monthly gross rental income, line XXXX, is blank. Homeowners Association dues/fees, line XXXX, is populated. This property is a XXXX. This property is an owner occupied XXXX. There are no homeowner 's association dues or fees collected. Why is this line populated? The copy of the appraisal that was completed in XXXX XXXX, does not include the XXXX detached garages. The copy of the appraisal that was completed in XXXX XXXX does not accurately report the age of the XXXX. At the writing of this letter, the XXXX is XXXX years old. The copy of the appraisal dated XXXX XXXX does not include an interior inspection of the property. I am also requesting that principal reduction and the loan forgiveness be applied, and the delinquency be negated on the loan.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation