Consumer complaint received 2016-06-15
Company: SUNTRUST BANKS, INC.
State: GA
Product: Bank account or service
Sub-product: Checking account
Issue: Making/receiving payments, sending money

Complaint:
COMPLAINT ON BEHALF OF Her name is XXXX XXXX XXXX - Nickname " XXXX '' Home Address XXXX XXXX XXXX XXXX 
XXXX, GA XXXX Current Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX Case # XXXX XXXX XXXX XXXX XXXX XXXX Police - Phone XXXX It 's urgent and I need some assistance regarding a case of serious Elder Exploitation that I have knowledge of. I have gone to the police and the Elder website hosted by the State of Georgia. This has been going on for more than a year and a half and the victim has been taken for her entire life savings, home and car which she owned free and clear. She signed over a POA to XXXX individuals who have used every bit of her estate for their personal gain ( and I have it in writing their admission of doing so ). Still nothing continues to be done in the way of the police bringing forth any charges. 
I need your help, and if you are available I wish to come and visit you personally to discuss the matter and bring you what documentation I have that was also provided to the police. I contacted the State XXXX ' office and no one ever even bothered to return my email or call. 

This is a horrifying thing to have happened to this elderly woman who laid in a XXXX home after a XXXX and trusted her entire life savings to these people who were supposed to only utilize her estate for her benefit and uphold their fiduciary responsibilities per the POA. There are also XXXX banks and XXXX brokerage account who FAILED to protect this consumer and I will also be filing FTC and CFPB complaints against each since they did not enforce or protect this person as they are required to per Mandatory Reporting Provisions in XXXX Statutes. The criminals went to the same bank, used the same tellers, same bank personnel at the same location for over a year, draining the accounts and fund, closing CD 's and even purchased a home for themself using a wire transfer from XXXX of the victims accounts.. all by using a POA of a lady who suffered a XXXX and was in a XXXX home. NO ONE ever did XXXX thing, asked XXXX question or did any type of mandatory reporting, reported with a SAR that I '' m aware of, even though many of the transactions were well over XXXX and had many, many ATM withdrawals and debit card purchases that clearly would not have been made by someone in a XXXX home or that someone in a XXXX home would use or need - which seemingly could have been monitored and reported if the bank personnel would have looked at the transactions and used their knowledge of the individuals withdrawals per the POA. Cleary transactions that depleted the entire account balances in record time and clearly NOT done by a person with any regard to upholding their fiduciary responsibility. I called XXXX of the institutions myself to advise them of the abuse and exploitation of the victims accounts, yet the theft continued and the individuals had access to all assets. 

Please contact me. I know you are extremely busy, so I realize your time is valuable. But, this matter can not continue to exist in our State. 

I see there are Elder Exploitation laws and agencies that are here to protect our elderly citizens of Georgia, but to this date and after almost 15 months of reporting this incident, still NOTHING has been done to stop these criminals. This XXXX victim that I am aware of will NOT be the last XXXX and I could not in good conscience continue to sit by and do absolutely nothing, because they will move on to the next elderly victim just as soon as they can, because this was simply too easy for them and from my experience NO ONE cares about elderly citizens ... period. 

If they did, something would have been done to press charges on these felons for theft by conversion and breach of POA fiduciary responsibility. 

When there is no XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation