Consumer complaint received 2017-08-21
Company: BB&T CORPORATION
State: VA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Updates denoted by [ UPDATE ] '' XXXX XXXX I applied for a home equity loan at BB & T XXXX The 20 year XXXX said my chances were " excellent '' and " for 4 % or lower '' and she " recommended '' me : My XXXX XXXX was " excellent '' ( XXXX ), loan debt under 6 % of available credit, average XXXX savings over XXXX figures last XXXX years, for XXXX plus years over {$200000.00}, last month {$73000.00} as I paid off my home mortgage, my home appraised for {$97000.00} in XXXX, double my request, itemized net monthly expenses are HALF of my net monthly income, XXXX years with XXXX, NO negative interpersonal reports and my XXXX letters of praise, not many take time to offer to the XXXX XXXX XXXX : XXXX operations including XXXX/XXXX/XXXX ( when XXXX XXXX said she was very happy as the XXXX Line " gets mostly complaints all day '' ). [ UPDATE ] : XXXX XXXX XXXX approved a lengthy car loan at low 3.5 %! *** Finally, a XXXX official told me their new philosophy is the " whole person '' concept. XXXX applied the exact opposite in my case. Lacking any coherent rationale to deny me, XXXX invented a tiny excuse that any reasonable XXXX grader would find ridiculous. XXXX used this to place me in the highest risk group and [ UPDATE ] double my percentage to 8 % which is EQUIVALENT TO A DENIAL. It raises my finance charge from $ XXXX 17 years to $ XXXX XXXX! The XXXX branch official told me she knew I could not accept it. Reason : I had too many credit inquiries back in XXXX, including XXXX at XXXX, XXXX for car loan, XXXX for a XXXX credit card. Thus, in addition, XXXX punishes '' its own customers for following XXXX 's process to borrow IT 'S money which reqires a XXXX XXXX check! Then XXXX uses that inquiry along with other credit checks to deny a customer. [ UPDATE ] XXXX excuse was I had too many credit cards. Please note : at the application, I asked if I could just " close them out now ''. I was asked to wait. Then XXXX officials said I had too many cards, ( that presumably did n't include theirs ). XXXX also gave NO weight that these cards had n't been used. ( Customers are advised to get cards to enhance their score, then receive adverse results for doing so. ) [ UPDATE XXXX XXXX offers to loan money for cars, homes, furniture, campers, farm equipment and all the things it 's customer 's need, requires a XXXX XXXX check EACH TIME, then use those occassions to effectively price you out of the market ; often it may as well be a denial. I do n't know the dispositions of the other XXXX applicants submitted that day. Naturally, no-one will put in writting this decision, blatantly contradictory to XXXX 's stated policy and new more just philosophy and sign their name to it. Business card I was given by branch officials to complain to was " Vice President, RETAIL and Small BUSINESS Leader ''. My request was a HOME equity loan! None one my criticisms relate to the Branch officials in XXXX XXXX, ( where I seldom visit** ), or multiple branches in XXXX other states, XXXX XXXX line, XXXX XXXX banking system, or any other aspects of BBT. ** I use online banking. There was no unpleasantness at the branch, at or after the 10 minute notification or it would certainly be in the record. This one silly and unfair decision, does NOT remotely outweigh the literally hundreds of times XXXX has helped my family and me, in too many ways to mention in good times and in tragedy. I 'm not mad or vengeful. I do n't mind being lied to, promised fair treatment and " new philosophy '' then get the opposite, or even be treated like I do n't know the difference between right and wrong in a XXXX or business context. Mostly, it 's that these people have no guilt at all, about treating their own long time customers in this ice cold, unjust and totally unnecessary manner. If this is being done to others, it 's demeaning and disrespecful ... not to me, but to the good name of XXXX! Thank you. BB & T XXXX XXXX BB & T Corporation XXXX XXXX XXXX BB & T Corporation XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX BB & T Corporation Phone Number : ( XXXX ) XXXX Fax Number : ( XXXX ) XXXX Website : XXXX : XXXX Email : Email BB & T Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation