Consumer complaint received 2021-11-20
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Money was not available when promised

Complaint:
A friend of mine from XXXX had first send me on Wednesday XXXX XX/XX/2021 with her XXXX  Account, {$73.00} XXXX to my XXXX Account, so that's {$73.00} and {$0.00} cents But because XXXX had charged {$25.00} fees for that transaction, I had only received {$48.00} in my XXXX Account. The fees for such a small transaction was extremely HIGH, the URL of the hash was : XXXX So my friend had to pay me more than {$500.00} so the XXXX funds was just as a test to see if the payment would go through and would reach my XXXX Account. And yes i had received {$48.00} XXXX in my XXXX  Account. BUT my friend was shocked about the amount of fees, {$25.00} fees to send such a small amount. So she went on XXXX to see what coins would charge very less fees. So she came to XXXX. Now she converted heXXXX XXXX of {$570.00} XXXX into XXXX which gave her XXXX pieces of XXXX. Then she made the transaction of XXXX pieces of XXXX from her XXXX Account to my XXXX Account of which the URL of the hash is : XXXX. I wrote all of this to XXXX XXXX of which the Case is : XXXX XXXXXXXX. Then under this reference : ref : XXXX : ref. XXXX replied that i should send XXXX XXXX from my friend her XXXX account as a test to claim the ownership of these XXXX pieces of XXXX. Then I had my friend sending me XXXX pieces of XXXX, at least she tried,. But she received an automated message from XXXX that XXXX does not support/allow transactions LESS THAN XXXX pieces of XXXX and on XXXX you can also read that XXXX also does NOT support transactions less than the amount of {$20.00} but in case of XLM, XXXX requires the transaction to be at least XXXX XXXX of XXXX. I wrote all of that to the same email thread with reference nr : XXXX : ref but then never got a reply. AND my experience with XXXX is that XXXX will not ever answer anymore and then a week goes by and may other weeks will go by and then XXXX will just close the case and then the money is gone. At the time of the transaction XXXX pieces of XXXX was worth {$56000.00} {$560.00} and {$0.00} cents. What XXXX does, is like steeling from the poor people because if this was XXXX XXXX his accout, XXXX would not even dare to steel {$1.00}, just scared of bad publicity. But poor people can't do anything. It's just very sad that crypto platforms work like that. Because a bank would never steel from a customer. Bank XXXX XXXX not, XXXX Bank not, not any bank. I need the XXXX pieces of XXXX. Even if my friend has to send a test deposit of bigger than XXXX XXXX that's okay, but what XXXX XXXX had suggested does not work because XXXX does not deal with transactions smaller than XXXX XXXX. Thank you for reading my email and I sincerely hope that you realize that an amount of A BIT MORE THAN {$500.00} is to me worth as much as {$5.00} XXXX dollar to XXXX XXXX. So please take care of my case as serious as you would take care of XXXX XXXX his cases. Under referencenr : ref : XXXX : ref a new XXXX XXXX was going to investigate my case XXXX # : XXXX. But nothing happened

Company response to consumer: Closed with monetary relief