Consumer complaint received 2017-03-27
Company: Freedom Mortgage Company
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Freedom Mortgage holds the mortgage on my home which is under a short sale contract. I have not paid my mortgage since last XXXX but I have been maintaining the house. I pay the electric, the propane for the furnace so pipes do n't freeze and lawn care. I signed the short sale contract in XXXX of this year and it is sitting with Freedom for approval. Since signing this contract the third party, XXXX, that was hired by Freedom to " preserve and secure '' the home have been removing personal property from the premise and have damaged the home. XXXX had changed the door knob on the outside of the house but broke into the door going from the garage to the family room. The door had a dead bolt and they destroyed the door and frame. I have tried to get in touch with XXXX many times to offer a key but I am always put on an extended hold. Freedom has condoned the removal of the personal property from my shed as a " safety '' precaution. The items taken were my pool filter and extra cartridges, my filter pump, hoses, pool vacuum, skimmer, all the chemicals and the shelving unit that held the chemicals. They have been on the property from XXXX XXXX when the house went on the market up until at least XXXX XXXX, XXXX when the person I have caring for the house did a walk through. At the time of the walk through the person caring for the house noticed that the dry wall ceiling in the basement had been cut out tracing the path of the ductwork to the furnace. He video taped the walk through. This past Saturday, the XXXX representative brought a Work order to remove approx. XXXX cords of cut, seasoned fire wood from the back of my XXXX acre lot - not close to the house. The Freedom Representative said yes - this is a fire hazard. Again, this has been on the property since I put the house on the market in XXXX, XXXX. Also, in the master bedroom walk-in closet the closet organizers were ripped out of the wall. Freedom has sat on my short sale contract so long the first time the people backed out. Now they are sitting on it again. I sent the paperwork in and called to make sure they had everything they needed several times and I was assured that they did. The last day of the thirty days they have to review the paperwork they said they were missing an addendum they needed added. We supplied that paperwork and were told we would have to wait an additional thirty days to get an answer. Again, within in this past thirty days all my personal property started to disappear. The buyers are not getting what they signed up for in the contract because Freedom is sabotaging the sale through XXXX. I contacted my lawyer and he said the third party has a right to enter the house but they are not permitted to remove personal property or damage the residence. They did both. On Saturday XXXX XXXX, XXXX Freedom 's appraiser went through the house and when he left he left the lock box open exposing the key to the world. My neighbors saw the men taking the stuff from the shed and called me. I called the police and when they got there they had to shut the lock box. Freedom Mortgage needs to be held accountable for the loss of personal property and damage. I am filing a criminal report with the XXXX XXXX Commissioners office against both Freedom and XXXX. The house has not been scheduled for foreclosure and again there is a contract on the house.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation