Consumer complaint received 2020-04-22
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I had an auto loan with XXXX XXXX XXXX  opened on XX/XX/XXXX, the monthly payment was due on XXXX of each month and I never missed a single payment. I had a perfect payment history until I had a car accident and my vehicle resulted a total loss. 

After the car accident my next monthly payment was due on XX/XX/XXXX. By XX/XX/XXXX, XXXX XXXX XXXX  had received 3 payments in my account : 1 ) On XX/XX/XXXX, a payment for {$2300.00} from the warranty contract refund 2 ) On XX/XX/XXXX, a payment for {$25000.00} from my car insurance. 
3 ) On XX/XX/XXXX, a payment for {$6500.00} from the Gap insurance. 

After the clearance of those payments, the account loan balance went down to {$1.00}. But I was informed that my account had a remaining balance of {$310.00} due to the loan balance {$1.00} + {$20.00} late payment fee + {$290.00} interest for the month of XXXX, so the balance went up to {$310.00}. I never agreed for the illegal interest charge and illegal late fee charge since 3 payments were made on the account on the month of XXXX, but anyways I paid it on XX/XX/XXXX, after that payment my account was {$0.00}. 

Now I noticed in my credit report that XXXX XXXX XXXX  is reporting a 30 days late payment and a payment for {$34000.00}, both together on the month of XX/XX/XXXX, I contacted XXXX XXXX XXXX  to correct the 30 days late payments because it does not make sense, they are reporting a {$34000.00} payment and a 30 days late payment in the same month. 

XXXX XXXX XXXX  refuse to remove the 30 days late payment because they claim that I was 30 days late since I made a payment on XX/XX/XXXX, for {$310.00} and the monthly payment was due on XX/XX/XXXX, that is wrong since the account received 3 payment on XX/XX/XXXX, payment for Car Insurance, Gap insurance and warranty refund but the bank claims that those are not payments, instead payments they label as principal reductions. I asked for the difference and base on the representative explanation : the difference is that the money comes from a third-party company and not from my pocket so thats why I they refuse to remove the 30 days late payment. That explanation is just absurd, what if the payments come from my child bank account or from a trust account? It just does not make any sense. 
Just the warranty refund, since is a refund it must be applied to the account as credit, any credit applied to any account brings a minus balance and no payment is required. 
The insurance payment was issued from my own car insurance, premium that was paid every month from my pocket, my insurance paid it on my behalf. 
And if that is not enough to prove XXXX XXXX XXXX is wrong, I would like to know from them what rule or law define how an Auto insurance payment, Gap insurance payment and warranty must to be applied and the legal definition of principal reductions because I have the impression they are breaking the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation