Consumer complaint received 2022-06-28
Company: PARAMOUNT RESIDENTIAL MORTGAGE GROUP
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
XXXX needs to be investigated. All over are fake reviews about them until you get the the XXXX reviews. As I read them I found many similar problems to mine. XX/XX/XXXX we settled on a home, a month late, because this company took a whole month to try to find an inspector just to find one a week before we were suppose to settle and he came back saying he could not inspect the property due to it being a XXXX XXXX, we had paid them to find this guy. Now they were asking for more money to just search for another guy after missing our settlement date, we refused and they had to cover because we provided documentation showing them that they never started looking until the week prior ( I constantly emailed for updates ). They made it halfway through XXXX still could not find a guy until I suggested they just ask the prior owners who they used because clearly they moved in. Meanwhile this company has rendered my family XXXX for a month with the inspector issue because our home sold on time in another state also the house we were buying had sat for a month, no electric and no running water during the winter because the prior owner had everything scheduled to turn off for the original settlement date. We only found that out because we went to view the property again and when we walked in nothing would run, after waiting for two hours for their relator to show up. The next problem was they changed the financial information to show we would make higher payments which we did not agree to, nor could afford, XXXX XXXXXXXX now they were pricing us out of the home. We sent that back to review twice to get it back to the original payment we wanted to settle with. Moved in the home finally glad to have a settlement nightmare behind us. The company never informed us about the second address behind the home the resident has to pay taxes to ( owned by the XXXX XXXX XXXX ), we even went through our paperwork there was no mention of the second address at all or the extra payments. For the longest time after calling them countless times and them having zero clue how to handle it we figured it out on our own. Next problem flood insurance, we had to prove we had flood insurance to own the property for being in a flood zone. We were told we would assume the prior owner 's policy and we thought it would be fine. A month in they contact us that they needed proof of a policy, which was in our settlement paperwork so they had it but had lost it, which we later found out later they took out a policy on our behalf. We sent the settlement papers to them and somehow they end up canceling all flood policies on our house. We have a flood scare later in the year due to weather getting bad and the place notoriously floods, so us wanting to be proactive want to find where we would call when this happens. Through us navigating through their disconnected phone numbers, multiple branches that have no clue what the other is doing, corporate not even able to assist us I manage to find this relator 's random cell phone number on XXXX and able to contact his branch to try to figure out what is covered and who to contact when we need a claim, but did not find out they canceled that policy until they mailed us new offers for higher priced policies, we decided to not use them for our flood insurance for obvious reasons. Currently we are fighting with them because they over charged our escrow early to pay for the insurance policy they canceled and wanted to raise our payments a little over {$300.00} a month. So to reimburse the escrow account they screwed up we put a deferment for XXXX months on the house to correct the payments again. They ended up paying the escrow back because they found it was their fault and did not inform us again so the deferment was ultimately for nothing. We contacted them XX/XX/XXXX asking them to put the defer payments to the end of the loan and to update our mortgage payments to the lower amount. It is now XX/XX/XXXX our payment is due on the XXXX and not only has that amount not changed to the lower payment it is still showing that we are XXXX  days late on our payment which is not accurate. We have worked with this company multiple times on multiple issues. I have never had to call a mortgage company so much before and this is our second home and we have only been in the home for a year and 7 months, I can not do this for the 30 years, we would switch but due to the market interest rates are astronomical.

Company response to consumer: Closed with explanation