Consumer complaint received 2017-01-27
Company: South Carolina Student Loan Corp
State: GA
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Trouble with how payments are handled

Complaint:
I decided to get a XXXX certificate from a XXXX school. I decided on this route to get hands on training and classes focused on my certificate. I attended XXXX XXXX XXXX in XXXX, Ga. The closer I got to finishing my program I realized the school was n't so professional. It was too late I already signed and received a loan from South Carolina Student Loans to pay for my school. When I signed up for the loan according to paperwork with the school I would receive a laptop and assistance with transportation and housing. I did n't receive anything. I caught the bus on my expense and continued to pay rent living with friends to maintain a place to stay while in school. Two weeks before my XXXX I found out I was XXXX. I had to sit out a week ( was supposed to be 2 but I could n't afford to mess up my progress in school ) due to the XXXX I had to undergo to XXXX. When I returned to school with a doctors note and I explained to program director, teacher, and school staff my situation I was allowed to make up work, days were excused, and I was back on track. Day I supposed to went in to get information for XXXX there was n't any information. The school then said I missed 5 days and even with my makeup work I could n't not attend XXXX. A week later I received a call stating I could when a site became available. I begin to research with other classmates and associates and I was n't the only one who could n't finish XXXX due to there not being a site available. While waiting on a site I begin to contact my student loan company because I felt the school had scammed the company and myself. The agents I continually spoke with said it was nothing they could do I would have to speak with the school. These back and forth conversations with the school and the loan company continued. Abruptly the school shut down and did not open back up. I contacted staff from the school to get records paperwork and anything I may need and did not have any luck. I was sent on the run around for years. I contacted many agencies and everyone pretty much turned me down because it was a private student loan. I turned to the student loan company to see what type of actions I needed to take against the school. From my research I was not the first and not the last in the same situation from the same school. The loan company did not even want to hear what I had to say. I would get responses that said I had a cosigner so pretty much I was good because my mom could help with the bill. It is now 2017 and I am still paying on a student loan from 9 years ago from a program I could not complete because it apparently was not a real program since no XXXX were available once completing class work. This is a loan that is not only putting me in a financial bind but my mother as well since she cosigned under the assumption I would receive a financial aid check back, a laptop, and assistance with transportation and housing. I did not receive anything but a small check back and down the line found out the school cashed and kept remaining balances. I truly feel that a loan company for education should have students sides when dealing with schools that are indeed well hid scams. The loan agents have never offered me a supervisor a different department or any type of help in this matter. The loan company would have been able to get the funds back from the school quicker than I could have especially before the school closed and I alerted them of this issue soon as the school said XXXX werent available. I am unable to get proof of attending or of any class completed. As a consumer and being a young consumer at the time I feel as if the company should have helped when I first alerted them we both had been scammed.

Company response to consumer: Closed with explanation