Consumer complaint received 2020-04-21
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XX/XX/XXXX, I opened a Walmart credit card in response to an offer for a {$100.00} statement credit when opening the account. I used the card and credit to buy a bicycle for my daughter. After the {$100.00} credit was applied, I paid the balance off within a couple months and never used the card. This particular account is showing closed on XX/XX/XXXX and having a last payment date of XX/XX/XXXX. 
I believe this account was sold to another lender/servicer and was transferred over around this time. When the account was transferred, a new entry was created on my credit report. This new entry for an account with Synchrony Bank/Walmart DC indicates it was opened in XX/XX/XXXX. This account also shows it is closed with a {$0.00} balance, but it has a 30-day late payment in XXXX of XXXX. This is not correct. I have only had one credit card with Walmart and I paid it off within a few months. 
I have disputed this twice with XXXX  and XXXX as recently as XX/XX/XXXX with XXXX. The dispute report indicated that the information was verified as accurate. XXXX provided me with a phone number to call to dispute with the credit card company. Synchrony Bank/Walmart DC XXXX XXXX XXXX XXXX. After waiting on hold for an hour, I finally connected with someone at this number. They told there is no record of this account on their system. They suggested I call XXXX. They said the account had been sold to XXXX. They gave me a number for the XXXX Walmart servicing division. I called XXXX and they said they have no record of this account their system. They suggested I call the Synchrony Bank Walmart Master Card division and provided me a number. I waited 1.5 hours on hold before being told that this account does not exist in their system. After insisting on speaking to a manager, I was told by a manager that they could see that I had accounts at one time, but had no information on the accounts. Basically they had no suggestion for what I should do. 

I called XXXX to ask to be connected directly with the company that verified the information to be accurate on my credit report. I was told by XXXX  that they can not do that. They told me this was done electronically and there was not a person with whom I could connect. XXXX  said I could dispute it again, but I don't really want to do the same thing a third time. That is insane. 

When speaking to a manager at XXXX, we discussed how this account may have been created. I believe it was created when an old account was sold to another credit card company. The Synchrony Bank/Walmart DC account showing a 30-day late  payment is not my account and I believe it to be fraudulent created. That is the only explanation. I don't understand why a card company would sell a closed {$0.00} balance account to another company. 

I have no way of getting this corrected on my credit bureau and it is impacting my credit score. I work very hard to keep my accounts current and it is extremely frustrating to be so helpless in this situation. 

I just want to get this corrected and off of my credit report.

Company response to consumer: Closed with explanation