Consumer complaint received 2023-02-09
Company: Global Lending Services LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem related to refinancing

Complaint:
To whom it may concern, I bought a. XXXX XXXX XXXX from XXXX XXXX XXXX XXXX, XXXX in XXXX, California XXXX XXXX XXXX XXXX California. XXXX, on XX/XX/XXXX of XXXX. The contract was written and stated that if we kept the car for four months and made payments of {$900.00} that we would be able to refinance the car and be put in another car after six months is up. Which that would build up our credit so we used our XXXX XXXX XXXX  for a trade-in for the XXXX XXXX XXXX. We spoke to a sales rep named XXXX that worked there that helped us with his sales, they told us to surrender our XXXX XXXX XXXX  and they would take care of it and give it back to the company that we would not have Any payments and we would not be stuck with two payments on both cars after six months XXXX XXXX  from XXXX XXXX kept sending letters stating that they could not find the car. I called several times month a month asking them. Where is my car? they lied to us and told us that they have the car picking up and talk to XXXX XXXX pick the car up which they never had any paperwork to show us that they surrender the car to the company for us for six months someone has been driving the car they told me they didnt have the car. They lied to us we went down there XX/XX/XXXX of XXXX asking and demanding where was our car sales rep name XXXX XXXX told us that he did not know where our car was. I told him that I was gon na call the police and I told them that the person that they hard to sales rep name XXXX what is the one who wrote out the contract that we would have to pay the car for six months and then we could come back down and refinance a car and get into another car with cheaper payments, this company kept our car for six months did not turn it in. We got stuck with our car payment of {$4000.00} from our XXXX XXXX XXXX  plus the XXXX payments that we were paying on the XXXX XXXX XXXX  from their lot we was misled, we were lied to, and we were beaten out of our money. The sales rep name XXXX XXXX told us that he would write out the loan like we never got it. I am a single mom who lives off of XXXX  that I struggled every month to pay this card note for {$900.00}. Which I asked him if we could have our money back the sales rep XXXX XXXX said that they would give us our money back but now theyre saying that they cant give us our money back we lost four months of payments. this company put us in a bind. They messed up my credit because they kept installed our XXXX XXXX XXXX  and hit it from the XXXX XXXX  company where we purchased this car from. I would like to file a complaint I have my evidence in contract on hand, how the contract was rolled out, I have text messages of what we asked him and what he told us that we was not gon na be responsible for this and we end up being responsible for that car when we show the sales rep XXXX XXXX the text messages that with XXXX told us he said well, thats why you aint here today because he mess up everything but I dont think thats fair to us. They are responsible for his actions and what he did to our car but I miss leading us with two car payments that we could not afford. I would like for my payments back since hes wants to wipe the loan out like we never got the car. I dont think thats fair to them I threaten to call the police and follow complaint with the police department and he begged me not to do it but I need to file a complaint and Im asking for some kind of justice in our behalf and what we went through with this company. They are doing false paperwork lying to get you a car and when they write the contract out, its not what they have put on a contract there right now fake contracts and then when you come down to challenge them with the contract that they giving you they dont have anything on statement of what they told you. Thanks XXXX XXXX

Company response to consumer: Closed with non-monetary relief