Consumer complaint received 2015-09-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Debt collection
Sub-product: Non-federal student loan
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I received a letter and multiple collection agency calls from a company who listed themselves as " XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX indicating website contact as XXXX '' This letter was a response by a company listed as " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX '' This company listed as " XXXX XXXX XXXX , as indicated above contacted me XXXX multiple times over the phone, pushing me to consolidate my " defaulted student loans ''. I informed the representatives over the phone repeatedly after the first XXXX calls that I was never in default and never have defaulted on my ( XXXX XXXX ) student loans and that pushing me to consolidate was illegal practice to get me to pay collection and interest fees I do not owe. The initial representative continued to push escalating her tone of voice claiming, " XXXX XXXX, XXXX was hired by the Department of Education and this ( to consolidate and work with XXXX XXXX , XXXX ) was my only way out of this situation and that documents could be immediately e-mailed to me and I should just sign the contracts and provide my bank account information so that small payments could be made if " they found I qualified for a rehabilitation repayment plan ''. and " if i did n't respond and sign and scan these contracts with this information to this company XXXX XXXX , XXXX then garnishment of wages or civil judgement could be filed against me and the status of default would continue to be aggressively collected ''. I pulled my credit report, I paid for documents from XXXX, I contacted XXXX the legitimate United States Department of Education student loan servicer. XXXX sent me the history of my status history of NEVER DEFAULTING ON ANY FEDERAL OR OTHER LOANS. I contacted the company via certified United States Postal Service and under federal mandates requested the information that was sold to XXXX XXXX, XXXX A letter was sent to me with the above referenced information i listed of the company of " XXXX '' " XXXX XXXX XXXX '', and I looked further into these companies following protocol to protect my self by reading through sites like this and filing complaints with the FTC . This information about me and the violation of collection, reporting, and representation that has caused undue financial hardship I traced to a school named XXXX XXXX XXXX College in XXXX. I was moved to XXXX as a XXXX, why is this pertinent, because the XXXX XXXX XXXX XXXX, along with XXXX XXXX and XXXX XXXX teamed with a company called XXXX who is currently in the process of restoring me from identity theft, which may have resulted in the XXXX breach or an individual who was convicted of Grand Theft Auto after stealing my car and has multiple variations of her mother 's address which is listed on the XXXXpage court records I have in possession and the street address I lived on so this criminal ( named XXXX XXXX was convicted ) has stolen my identity, not only with criminal traffic violations after the fact but also student loans and refunds showing on NSLDS that is reporting and has been reported false information causing me undue financial hardship. The XXXX XXXX XXXX XXXX degree verification dates of attendance XX/XX/XXXX - XX/XX/XXXX ( I completed my Degree of XXXX XX/XX/XXXX ). I have never defaulted on any loans. I have " Notice of Loan Guarantee and Disclosure Statements '' that show XXXX loans information sheets that match the correct dates reported by The XXXX XXXX XXXX XXXX. " XXXX XXXX XXXX,. XXXX, XXXX XXXX funds '' claim I owe {$16000.00}. This is false. Documentation I have proves I owe {$9600.00}.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation