Consumer complaint received 2022-08-19
Company: WELLS FARGO & COMPANY
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Greetings, I'm a XXXX years Honorably Retired and Permanently XXXXXXXX XXXX Veteran. 

This is additional information to be added to my open complaint ( XXXX ). 

In the XXXX open complaint, I stated that I missed three payments ( XXXX, XXXX, XXXX ) in the year of XXXX due to COVID-19. 

I reported this to Wells Fargo during the early stage of COVID-19 when I was seeking assistance ( i.e. forbearance, loan modification, refinance ). 

On XX/XX/XXXX, I paid my mortgage off in full. Yet, Wells Fargo has placed serious delinquency on my XXXX credit report ( along with the other credit bureaus ). 

I found additional information from CFPB and DOJ copied at the bottom. I also attached this data as a pdf file. 

Based off this release, I feel that Wells Fargo has made a grave error by reporting to all three credit bureaus that I was delinquent. Wells Fargo has also reported to all three credit bureaus that Foreclosure started. 

Wells Fargo has caused GRAVE harm to me emotionally, mentally, and financially by placing adverse/negative information on my credit profiles. 

I was denied multiple times for loans ( i.e. refinance, loan modification, home equity, personal loans, etc. ) by Wells Fargo and other banks/creditors due to Wells Fargo 's actions. 

I humbly seek justice. 



FOR IMMEDIATE RELEASE : XX/XX/XXXX MEDIA CONTACT : XXXX XXXX XXXX Tel : ( XXXX ) XXXX CFPB AND DOJ PUT LANDLORDS AND MORTGAGE SERVICERS ON NOTICE ABOUT SERVICEMEMBERS ' AND VETERANS RIGHTS Joint Letters Remind Landlords And Mortgage Servicers To Adhere To The CARES Act And Additional Legal Requirements Under The Servicemembers Civil Relief Act XXXX XXXXXXXX. The Consumer Financial Protection Bureau ( CFPB ) and U.S. Department of Justice ( DOJ ) issued two joint letters today regarding important legal housing protections for military families. One letter was sent to landlords and other housing providers regarding protections for military tenants. A second letter was sent to mortgage servicers regarding military borrowers who have already exited or will be exiting COVID-19 mortgage forbearance programs in the coming weeks and months. 

The letter to landlords and other housing providers reminds property owners of the important housing protections for military tenants, some of whom may have had to relocate or make other changes to their housing arrangements in response to the crisis. While military families enjoy the same legal protections and privileges afforded to all other homeowners and tenants, they also have additional housing protections under the Servicemembers Civil Relief Act ( SCRA ), which is enforceable by the DOJ and servicemembers themselves. 

The letter to mortgage servicers comes in response to complaints from military families and veterans on a range of potential mortgage servicing violations, including inaccurate credit reporting, misleading communications to borrowers, and required lump sum payments for reinstating their mortgage loans. These complaints are being reviewed for compliance by the CFPB with the Coronavirus Aid, Relief, and Economic Security ( CARES ) Act and other applicable requirements. 

The illegal foreclosures of military families in the last crisis was one of the financial industrys worst failures, said CFPB XXXX XXXX XXXX. The CFPB will be closely watching mortgage servicers and will hold them accountable for illegal tactics perpetrated against military families. 

The Department of Justice takes seriously its responsibility to safeguard the rights of servicemembers and veterans, said Assistant Attorney General XXXX XXXX. While servicemembers carry the great burdens of this Nation, they should not have to worry that their sacrifices will result in economic harm to their families. Mortgage servicers and landlords must ensure that they are in full compliance with federal laws intended to protect servicemembers and their families during military service. 

During the COVID-19 pandemic, roughly 7.6 million homeowners entered forbearance. While the majority have resumed their regular mortgage payments, approximately 1.25 million borrowers many of whom are military borrowers remain in forbearance programs that will expire at the end of the year. Ensuring that mortgage servicers comply with their legal obligations is crucial, especially since a decade ago some large financial institutions illegally seized the homes of military families, sending their lives into a tailspin. These violations were a result of breakdowns in the mortgage servicing industry that were severe and widespread. The result was numerous settlements with regulators, including a {$180.00} XXXX settlement between DOJ and some of the countrys largest mortgage servicers. 

Servicemembers have several legal protections under the SCRA that are designed to enable them to devote their entire energy to the national defense. These include, for example, a prohibition on foreclosing on certain servicemembers mortgages without court orders, the ability for military families to terminate residential leases early, and without penalty, upon receipt of military orders, and a prohibition on evicting military families from their homes without court orders. In addition, under the CARES Act and Regulation X, servicemembers and veterans have the same protections available to all mortgage borrowers. These include, for example, streamlined COVID hardship forbearance options, requirements that mortgages receiving a COVID-19 hardship forbearance be reported as current to credit reporting agencies if the loan was current before entering forbearance under the CARES Act, and requirements in the Bureaus Regulations X and Z for treatment of delinquent borrowers and borrowers who have applied for loss mitigation. 

The CFPB and DOJ are calling on mortgage servicers and landlords to ensure that military homeowners and tenants are safeguarded during the pandemic and benefit equally from the Nations economic recovery.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation