Consumer complaint received 2015-11-20
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card
Issue: Other

Complaint:
JPMorgan chase offers a Credit card for each Branch of the Military by saying we salute Active duty and Veterans which the only benefits I see is only the Salute itself! because I do n't see any real benefits and claims all these so called benefits for active duty and Veterans. they offer XXXX different credit cards they seem to have used XXXX as a false Partner to promote these benefits that do n't offer any real relief and they have no benefits for Veterans at all I saw XXXX cards for each branch of the services, but no card for the Veterans or the many XXXX Veterans! they do n't even mention XXXX veterans, who should be first to be recognized and recieve the best benefits especially XXXX these Veterans always get Passed by, They Just hear and see a lot of talk and when they try to access any benefits outside or even inside XXXX. the find to many Barriers. they offer and claim : XXXXBetter Banking & gt ; Better BankingCredit Cards & gt ; Credit CardsMortgages & gt ; MortgagesCustomer Service & gt ; Customer ServiceCustomer ServiceSurvivor Program & gt ; Survivor Program Customer Service. Providing special services for veterans. 
CUSTOMER SERVICESince 1989, Chase has been offering servicemembers convenience, savings, service and security. Our commitment runs even deeper. We offer credit education programs, online financial management tools and college scholarships for dependents of servicemembers. 
Chase Military Services Hotline ( nothing about XXXX Veterans ) For assistance with any account-related matters, as well as education and employment opportunities at Chase, you can call our dedicated Chase Military Services Team. Our team is staffed by trained experts who are knowledgeable about SCRA benefits, Military POAs, Military Allotments, Transport Permission letters and other matters related to military life. 

Our dedicated customer service hotline is open Monday - Friday, XXXX XXXX - XXXX XXXX XXXX and Saturday, XXXX - XXXX to serve you. From the U.S. call XXXX. XXXX : XXXX ( collect ). TDD : XXXX. 

Beyond the Servicemembers Civil Relief Act ( SCRA ) ( not a real great offer ) Interest rates 2 % lower than SCRA requires -- You could lower your interest rate to 4 % while on active duty and for a year afterward. 
Foreclosure protection -- Chase will not foreclose on your home if you 're deployed on active duty or SCRA-protected-even if you 're behind on your mortgage payments. This protection applies regardless of when your mortgage began. And we 'll honor this protection for one year following active duty or until your SCRA-protected status ends. 

How to submit SCRA materials When submitting orders by email, please follow these steps : Log in to Chase.com ( must have customer profile ) Click Secure Message Center ( in blue on the upper right side ) Select Send new XXXX inquires select Military Service Members Civil Relief, then select SCRA Orders/documents from the dropdown menu, then click Go Chase.com | J.P.Morgan | JPMorgan Chase | Careers | Accessibility XXXX | Military Banking | Military Credit Cards | Military Mortgages | Military JobsSecurity | Privacy Notice | Terms of Use | Site MapXXXX logo XXXXCredit Cards issued by Chase Bank USA , N.A . 

9.99 % APR maybe the only best Benefit!

Company response to consumer: Closed with explanation