Consumer complaint received 2015-08-10
Company: NCC Business Services, Inc.
State: NM
Product: Debt collection
Sub-product: I do not know
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
NCC Business Services with a business address of : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX and Telephone : XXXX and Website : XXXXXXXXThe company called my XXXX year old daughter several times in the past 2 to 3 months asking for XXXX XXXX. My XXXX year old daughters name is XXXX XXXX. Obviously not the same person. She tells they have the wrong number and she does not know that person. I have told them to stop calling her. 

They called her today XXXX XXXX, 2015 around XXXX MST again from the phone number XXXX. She said it was a woman who called her. The woman asked to speak with XXXX XXXX which is my daughter 's name. When my daughter acknowledged that she was the person they were asking for the woman asked her where she was, asked where her mother was, where her father was, if she was alone, asked who was watching her. It scared my daughter enough to call me at work and I became very alarmed and upset. 

I did an internet search on the phone number and it came up with the information for NCC Business Services. I contacted the number that called my daughter and asked them what type of business they were. The woman did not disclose her name and would not disclose the type of business. She said it would depend on what number had called. I gave her the phone number XXXX and she said she could not locate my personal number or that anyone had called me. I gave her my daughter 's cell phone number and explained the situation. She affirmed that someone had called my daughter but would not disclose reason for call or who had called. I asked for her supervisor and she put me through to a gentleman who placed me on hold and the call was then picked up by XXXX XXXX. He stated he was the supervisor and was looking into the call. Then the call was disconnected. I immediately called back and a woman answered would not provide a name and said that they were experiencing system issues and that XXXX would call me back. I advised that I wanted to be placed on hold and that I needed the answers immediately. I was asked to hang up and XXXX called back in less than XXXX minutes he provided me with his job title and cell phone number which is Director of Software Support cell XXXX. He would not answer any of my questions. He said he would look into the issue and " take care of the matter '' and would call back by XXXX MST today. I think it is a serious situation, the company will not give any information as to why they called again, why they are asking for my daughter directly now, who the person was that called my daughter, and do not acknowledge that the questions were extremely inappropriate, alarming, and have no right to ask such questions especially of a minor. It was obvious that the woman who called knew my daughter was a minor by the questions she asked yet she did not end the call. She continued to harass my daughter and question her for information. The only information I was able to obtain is that the record they have is under XXXX XXXX. So they are still calling about this woman after we have told them several times it is the wrong number and have told them not to call back.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation