Consumer complaint received 2022-11-19
Company: Consumer Collection Management. Inc
State: MO
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In short, a real estate management company by the name of XXXX XXXX XXXX owns the apartment complex I last occupied, the XXXX XXXX The complex attempted to illegally evict me after receiving false, unverified complaints from a single tenant. They are now attempting to withhold my deposit and, through a debt collector, charge me an additional XXXX XXXX for the remaining months of rent, falsely claiming that I broke the lease. 

The tenant I was in conflict with was an elderly woman living below me, who I suspect was experiencing some level of mental decline due to the absurdity of her claims and nature of the harassment I received. 

I amicably agreed to leave the building due to a number of reasons. Foremost, this aforementioned tenant began regularly harassing me during the late hours of the night. This included threats on my life and safety as well as regular visits from law enforcement who had received false noise complaints from her. All of these interruptions occurred after midnight, when I had already been asleep. Hopefully any police reports filed will reflect the fact that the officers woke me when making contact. This escalated to a point where I was forced to make the decision to vacate the building until I could make arrangement for a new apartment, even though I was still leased at the location. 

To be clear, though the eviction notice I received was unlawful and unsubstantiated, I was essentially forced to leave the building due to the volume of harassment and threats against my person I received from this other tenant. XXXX XXXX. XXXX offered no assistance in this regard. I attempted to contact them several times so that the conditions of this parting could be agreed upon, but, of course, I was ignored. I only received verbal confirmation, over a phone call, that this would not be considered an eviction on my record. 

I understand the context of this scenario appears to be he said, she said circumstances, but there are a few points of evidence that I feel verify my position. 

Firstly, XXXX XXXX. XXXX practically refused all communication with me, even before the situation escalated. I sent them 7 emails over the course of the conflict. It was not until I asked if they could confirm that they were receiving these messages that they responded. At this time, they simply answered yes, and did not address any of my other messages. I will attach these emails with the submitted complaint. At no point did they attempt to cooperate to any degree, hear my side, respond to simple questions, verify the complaints made, or elaborate on the nature of their unlawful demands. 

Secondly, the primary complaint filed against me was that I was skulking outside the aforementioned tenants window twenty-four hours a day, regularly throwing rocks at her window in 15-minute intervals. This is recorded in the legal document the tenant submitted to acquire an order of protection against me. These claims were immediately dismissed in court. This document and the claims made within will be submitted along with this complaint. This claim should have been extremely easy to verify. If I were to be throwing rocks at her window all day every day, a video or photo of me doing so should be easily acquired, and I would hope that the degree of absurdity of these complaints would give anyone enough pause to ask for some degree of evidence. Yet, XXXX XXXX. XXXX made zero attempts to verify or question me about any of these claims and ignored all requests I made for assistance or understanding. 

In brief, an either mentally ill or malicious person made absurd claims about me. XXXX XXXX. XXXX made zero effort to vet these claims or treat me with basic human decency. Instead, they took advantage of the opportunity to throw me out, steal my deposit, and attempt to charge me XXXX XXXX after the fact. I can not help but to feel that they saw this situation as an opportunity to make financial gain over my wellbeing. 

The collections office I was sent to is Consumer Collection Management , Inc. So far this organization has not done anything unlawful or unethical, though I do not know how to handle them in this situation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation