Consumer complaint received 2016-05-04
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Ocwen Illegally imposing forced placed insurance coverage for building and structures which is already covered by my condo association master policy. 
Back-dating a Notice requiring hazard insurance coverage on my condominium unit within 45 days. Only really giving me 15 days. 
Illegal Insurance Binder on Ocwen 's letter head, with XXXX XXXX XXXX XXXX. Also at the bottom of the alleged insurance binder it says " This communication is from a debt collector attempting to collect a debt ... '' How can a real insurance binder be a debt collector and be on Ocwen 's letterhead? 
I purchased my condo unit and obtained a conventional mortgage on XXXX XXXX, XXXX which did not require interior improvement insurance coverage. My mortgage is not FHA, XXXX or XXXX XXXX loan. All that had to be furnished in terms of insurance coverage was the condo master policy which has always been in force and in place. For the last 10 years, XXXX XXXX XXXX has never been a requirement or an issue. Now after 10 years, Ocwen is force placing lender insurance retroactively to XXXX/XXXX/XXXX for an unknown reason, alleging the insurance coverage is for the fixtures, equipment and replacement of improvements and betterments in the unit. XXXX XXXX XXXX XXXX is the name of the alleged insurance company ; however the insurance binder does not cover any of the items Ocwen is requiring insurance coverage for. The Certificate on Ocwen 's letterhead states " the certificate only covers buildings and structures. It does not cover the contents or personal property, nor does it provide the property liability coverage. '' This alleged coverage is already covered by my condominium master policy and Ocwen has the master policies which have never lapsed. This makes no sense whatsoever and they are trying to charge me an extra {$2400.00} for this nonsense. There is something terribly wrong here, which shocks the conscience and does not sit well with me as a consumer and mortgage customer for over 10 years. 
Ocwen can not retroactively require insurance coverage on my loan dated XXXX/XXXX/XXXX for the fixtures, equipment and replacement of improvements and betterments within the unit. Yesterday- XXXX XXXX, XXXX, I received a letter from Ocwen dated XXXX XXXX, XXXX stating it 's the second and final notice requiring internal insurance coverage for the inside contents of my condo unit within 45 days, which is improper. The back-dated letter only provides me 15 days. It 's dated XXXX XXXX, XXXX and I received it XXXX XXXX, XXXX. I check my mail timely and it does not take 30 days to get a letter to XXXX from XXXX. When I mentioned this to Ocwen this morning, they said the letter was sent on XXXX XXXX, XXXX, I said this is impossible to send a letter dated XXXX XXXX, XXXX on a future date, 2 days before, I said perhaps it was sent on XXXX XXXX, XXXX and that is why I just got it on XXXX XXXX, XXXX that makes more sense. They denied this and stuck to the story that it was mailed on XXXX XXXX, XXXX. 
I just called Ocwen to resolve this issue and was told this is a requirement and I need to provide coverage from XXXX/XXXX/XXXX, although my loan was originated prior in XXXX XXXX and this was never required. I do n't know where they are getting this requirement but the property is already underwater, and this will be a financial hardship to force place lender insurance coverage for coverage I already have. The forced place insurance does not even cover what they are illegally asking me to provide for inside my unit. This is unfair, unaffordable and will cause me to fall behind on my mortgage payments and fall into foreclosure which I do not want to happen. Please help me get this resolved with Ocwen immediately.

Company response to consumer: Closed with explanation