Consumer complaint received 2016-10-16
Company: VIRTUOSO SOURCING GROUP, LLC.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
Please see the contents of a letter sent to the collection company, Virtuoso Sourcing Group, LLC on XXXX, XXXX. I have communicated with them previous to this time that this supposed debt is in dispute but yet they have had this debt placed upon my credit report without clearly identifying that it is in dispute. 

XXXX XXXX, XXXX Virtuoso Sourcing Group, LLC XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CO XXXX Re : XXXX XXXX Creditor : XXXX XXXX-XXXX Client Ref : XXXX Dear Sir or Madam : I recently received your letter dated XXXX XXXX, XXXX. In your letter, you state that the included contract substantiates proof of debt with XXXX XXXX. 
Unfortunately, your organization does not have the complete details regarding this matter. In my previous letter dated XXXX XXXX, XXXX, I stated why there is no contractual agreement between me and XXXX XXXX. 
I have been in dispute with XXXX since XX/XX/XXXX, the date of the original install of solar on my home ( See Exhibit # XXXX, Initial Permits in XX/XX/XXXX ). Because of insufficient production, my system was altered ( See Exhibit # XXXX, New Permits on XXXX XXXX, XXXX ). With the introduction of the new system, I asked for a new contract to reflect the new system as well as provide me with new estimates of production. The old or initial contract was out of date because it did not reflect the system on my home and it did not provide me with estimates of production based upon the new system. 
XXXX refused to provide a new contract for the work that had been completed on my home. After exchanging with them over a period of time, they sent me a " Settlement & Release Agreement '' on XXXX XXXX, XXXX ( See Exhibit # XXXX ). I was refused to sign the agreement and asked them to remove the system from my home ( See Exhibit # XXXX ). I have multiple emails ( See Exhibit # XXXX ) between myself and XXXX XXXX ( XXXX representative ) which demonstrate we were in dispute regarding the solar system. As I previously stated, I finally asked XXXX XXXX and XXXX to remove the system from my home because I was not satisfied. XXXX XXXX has not responded to my request, dated XXXX XXXX, XXXX. 
Once more, I dispute this alleged debt and I am hereby asking you to cease and desist requesting payment from me. I deny that the alleged debt is owed and my agreement for the solar system was rescinded based on several grounds, including : 1. The solar company refused to provide me with a contract for the solar system currently on my home. 
2. The system provided by the solar company has materially failed. 
3. Since the solar company was unable to resolve issues 1 and 2, I asked them to come and remove the system from my home and they did not respond. 
Once again, I would like to reinforce that no complete and enforceable written contract was ever entered into between me and the solar company. 
If Virtuoso Sourcing group continues its collection efforts, I will be forced to pursue this matter legally. 

Sincerely, XXXX XXXX

Company response to consumer: Closed