Consumer complaint received 2015-11-19
Company: Cobalt Mortgage
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX home loans has put an auction date of Monday, XXXX XXXX on my XXXX-year-old mother 's home that she has owned for 10 years at an 8 % interest rate. They have received numerous modification applications from us. A full modification application was sent in to them once again six times this month alone and again today. All complete loan modifications that were sent in ( XXXX pages ) were sent certified overnight mail with a tracking number by fax and also by email. A phone call to XXXX home loans was made directly before and after the packages were sent each and every time. It is illegal for the auction date to be in place still. We have tried buying it from her, modifications, etc. for a year now. We are now looking for a lawyer to help stop the sale file a restraining order. We have been treated very badly and unprofessionally by XXXX home loans. We had horrible communication with them there 's no reason for us to be denied a loan modification. We were told by a lawyer, XXXX loan officers, the HUD hope hotline, and even by employees at XXXX that we were sure to qualify after seeing all of the paperwork. One day a XXXX employee stated " 8 % is ridiculous. We will defiantly be able to help you '' We had an extreme increase in income over the last month and send in the paperwork again as instructed by a XXXX employee and the sale date still remains. The XXXX called us yesterday to speak to us about our story. Our mother is not well we need her near us so that we can care for her. Her mortgage was paid for almost 10 years religiously before our families recent hardships. My XXXX-year-old elderly mother deserves a fair interest rate for today 's market. 8 % is not that. We live with a XXXX XXXX war VET who even tried to buy the home so that she would not lose it. They said that this was fraud. Every time we call XXXX home loans we speak to a different person. There is no consistent point of interest person. In addition we also just found out that not only has my mother been paying her home owners insurance up-to-date and on time for the last 10 years but XXXX has also been charging her for that as well. Double charging and she now is to receive a " refund '' for that " mistake '' on their part. The XXXX contacted us yesterday to hear our story apparently she is not the only one being victimized and the New York XXXX is examining this private equity firm. My XXXX-year-old mother deserves a fair mortgage and a fair interest-rate in in her home and in the neighborhood that she has lived in for almost 20+ years now. She should not feel scared and bullied and be left homeless suddenly. Her last check that she sent to XXXX by her own choice to pay her mortgage as she could afford in good faith while going through the loan modification process was returned to her, uncashed so that XXXX could put an auction date on it. Who takes a XXXX year old Grandmothers house on XXXX who is asking for help and still willing to pay? XXXX Home loans. That 's who.

Company response to consumer: Untimely response