Consumer complaint received 2015-08-11
Company: CITIBANK, N.A.
Product: Credit card
Issue: Billing disputes

Complaint:
Subject : Complaint against Macys of payment for account # XXXXXXXXAttachments : XXXX = XXXX PagesDear Sir/Madam, On XXXX XXXX, XXXX I 've visited Macy 's store at XXXX XXXX NY I purchased the items shown in the attached receipt page # ( XXXX ) paid all in full, while I was paying I requested the discounts announced all over the store, the cashier mentioned that the savings are available on a condition if I issued Macy 's card which was received a month later and was never used as I never went to the U.S.A again. 

Nevertheless, in XXXX XXXX I 've received a bill from XXXX requiring a fees of {$84.00} which they mentioned it is the card fees I immediately issued a check valued XXXX to cover the currency difference as shown in Page # ( XXXX ). At XXXX XXXX I returned back from traveling and founded a punch of bills from Macy 's for delayed payment with added interests which exceeded 150 % in 6 month although in page # ( XXXX ) it is clearly mentioned the annual interest is 24.5 % which is {$21.00} / {$84.00} by XXXX XXXX, XXXX ; I immediately called Macy 's who confirmed the check was issued on time but they mentioned it did n't go through because it is coming from XXXX bank which I could n't believe. 

Any way reference to a call from Macy 's payment research referred to notice payment employment # XXXX I 've reached an agreement with Macy 's to send a money order of US {$110.00} as shown page # ( XXXX ) money order # XXXX issued in US funds with a bank proof that this money dated XXXX XXXX, XXXX and a prove of payment received from Macy 's on page # ( XXXX ) and page # ( XXXX ). 
In addition to the above agreement we also agreed that any fees or interest is not my responsibility since I 've shown the good will through the last period since I 've received your bill I 've immediately sent you check but for different reason you were not able to cash the check which is not my mistake and not done on purpose ; therefore I 'm not responsible for any further fees or interest as your Macy 's card was never used by me and my accountant never had returned or rejected checks and in addition to that in XXXX XXXX I 've instructed Macy 's to cancel this card. 

I 'm astonished from the latest bill dated XXXX XXXX, XXXX of a value {$190.00} fees for what? As shown page # ( XXXX ), I 've never used your card and I 've asked to cancel it since XXXX XXXX. 

I am expecting that this issue would be ended ASAP and I should receive from Macy 's a letter that this case is finalized and I do n't owe Macy 's any money. 
Please revise the above attachment including all poof documents included in the XXXX pages and a separate attachment from XXXX of XXXX services customer protection page # XXXX, accompanied with other proves that I 've sent this payment to close the case of this bill. 

Finally, I would like to inform your stores management and company that I was shocked from the level of disqualified service of treating customers this was the worst treatment I 've received in my life which was not expected from such a big famous store. 

Thanks and best regardsXXXX XXXXCell : XXXXXXXXEmail : XXXXXXXXXXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief