Consumer complaint received 2016-02-17
Company: WELLS FARGO & COMPANY
State: WI
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
This is complaint against Wells Fargo. My nightmare with this bank started XX/XX/XXXX when I decided to open a bank account with them. I opened the account with the opening deposit of {$500.00}. Then I deposited {$550.00} in my account on XXXX XXXX, XXXX. I had a balance of {$1000.00} in my account by XXXX XXXX, XXXX. On XXXX XXXX, XXXX, relative, XXXX XXXX, made XXXX deposits totaling {$7300.00}. Immediately my account was put on hold and was placed in the process of closing due to this deposit. These deposits consisted of {$750.00} in cash, {$4100.00} in money orders, and a check in the amount of {$2500.00}. I was never notified of this hold. I only noticed and called since these deposits were removed from my online account history on XXXX XXXX, XXXX. I called Wells Fargo and they requested following XXXX pieces of information : 1 ) Proof of check issuance from maker 's bank. 
2 ) Proof of issuance from maker. 
3 ) Some proof from XXXX XXXX regarding the money orders. 
Due to his father 's death in XXXX, my relative had to go to XXXX after making the deposit. He returned from XXXX on XXXX XXXX, XXXX. I had no choice other than to wait for my relative to come back from XXXX in order to provide requested information. 
My account was frozen and I could not withdraw of deposit any money into my account. After numerous calls pleading them to release the money that I had in my account and the cash portion of the deposit, Wells Fargo released {$1800.00} on XXXX XXXX, XXXX. This money consisted of {$1000.00} that I had in account prior to XXXX XXXX deposits and {$750.00}, which was the cash portion of the XXXX XXXX deposits. 
An insult to injury was that I was charged {$20.00} for bank checks that I never ordered on XXXX XXXX. This was the day before my account was supposed to be closed. I called Wells Fargo multiple time to say that I never ordered the checks. They did refund me {$20.00} after numerous calls and headache. My account was closed on XXXX XXXX and {$6500.00} was transferred to suspense account. 
This was the correct amount and here is the calculation of this amount. 
{$7300.00} deposit on XXXX XXXX Less : {$750.00} returned to me on XXXX XXXX, which was the cash portion of XXXX XXXX deposit Less : {$20.00} check that I received for unauthorized bank checks charge. 
After my relative returned from XXXX, he provided information from his bank to Wells Fargo regarding the {$2500.00} check that was deposited. According to Wells Fargo, this information was sufficient to prove the validity of check. However, instead of release the full amount of the {$2500.00} check, they only decided to release {$1700.00}. I was not able to understand why only {$1700.00} was released despite the fact that the check was for {$2500.00}. The money that should be returned to me is {$2400.00}, which is {$2500.00} minus the {$20.00} check I received for unauthorized charge. So far I have called Wells Fargo around 10 times and have spoken to XXXX different people. I have spoken to extremely rude people who could not provide me any reason for why only {$1700.00} was released despite the fact that the check was for {$2500.00} but I have not gotten any reason. They keep saying that they spoke to the closure department and did calculation and this is the right amount. But they ca n't explain why only {$1700.00} was released and the check was for {$2500.00}. The {$750.00} that was released to me on XXXX XXXX was for the cash portion of the XXXX XXXX deposit. The only money that should be in the suspense account is {$4100.00} for the money orders. My relative is in the process of obtaining the information regarding the money orders. However, I should be refunded the rest of the money. Since the start of this nightmare, I have called Wells Fargo maybe 100 times and wasted countless hours regarding this issue. But the fact that Wells Fargo ca n't do simple math is puzzling to me. I should be refunded {$750.00}. The XXXX XXXX release of money was for the Cash portion.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief