Consumer complaint received 2017-08-30
Company: HW Holding, Inc
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I rented an apartment at XXXX XXXX in XXXX. I signed a Contract to lease for XXXX yr. the lease was up in XXXX XXXX which I paid until the end of my lease. after my lease was up I stayed one more month just because I was trying to pay XXXX XXXX what I owed them, in that time it was approximately, {$1300.00}, I was having a difficult time in my life at that moment I lost my job. because the company I was working for closed down. 
and I was having a hard time finding a job that would pay the similar hourly rate I was making in previous job. I was so stressed and depressed by not being able to pay my bills because I run out of savings and no money. I was trying so hard, I even went in person to the XXXX XXXX and spoke to the manager at that time a nice woman I do n't recall her name. I explain to her everything that I was going thru in that time, I even told her that I was going to be forced to leave the apt to go and live with my friend in her house, because my friend wanted to help me until I got back on my feet. which I decided to take the offer and I moved out in XXXX XXXX. I left the apt with no damages and in excellent condition. and I went to the management office and returned my keys. I was devastated because it was such a nice place and I lost it because I could n't pay anymore. I was literally homeless, but My good friend XXXX invited me to stay in her house in XXXX XXXX. 
which I did. at that time and due to the frustration and stress I did not pay attention and did not know that! in the contract stated that if the contract to lease was up and you did n't let the mgmt office know with 2 months in advance your lease was automatically, renew! and that is why they continue charging me and interest plus late charges which I did not know this was happening since I did n't have an address, I was living with my best friend. and did not know. they said they sent plenty of letters to my friends address, but I swear I never received anything. I have always being a Good citizen and I am not a lier. since then my credit is affected by this and I can not buy or rent anything due to my credit score, and the main reason is the collection I got from Hunter Warfield/ XXXX XXXX XXXX 
I am not proud of have to leave my apt that way unexpectedly, but the circumstances in that time forced me to do so. I am just begging to resolved this amigable the most we can. I do not have money saved. I am a XXXX mom who works hard for a decent living, and I help my family in need in XXXX XXXX. who has being harassed by the guerillas. please all I want is to fix my credit so I can have a better and decent life, and perhaps be able to buy a small place so I do n't have to pay so much rent. I do not live on welfare and I do not have food stamps, I always believe that there is probably someone else out there who is in worse shape than me. and they need the help more. so I try not to live on government help. please advise me what to do? Thank you very much, Hunter Warfield XXXX XXXX XXXX my life and my credit record. and did not have any compassion and the manager at that time lie to me because she said it was ok for me to live if I did n't have an money to support myself and pay my rent. she said it was ok. oh and by the way when I first moved in at XXXX XXXX MY FIRST APT WAS FILTHY WITH CUCARACHAS AND RATS IN THE ATTIC. AND I ASKED THEM TO PLEASE MOVE ME AND MY SON TO A DIFFERENT APT . WHICH THEY DID, AND I NEVER COMPLAINT OR ADVERTISE THIS IN SOCIAL MEDIA AS OF RESPECT. I FEEL THAT THEY SHOULD HAVE A BIT MORE CONSIDERATION AND COMPASSION FOR ME AND MY SITUATION. I ALWAYS TREATED THEM WITH RESPECT. I apologize for my wrong spelling my first language is XXXX.

Company response to consumer: Closed with explanation