Consumer complaint received 2016-09-28
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: OH
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We wanted to file a complaint against this Loan servicing company Rushmore loan and the Bank which is XXXX. We were trying to ask for a modification on one of our rental properties, they had us re do the paperwork so many times i cant begin to tell you, i have a file almost 5 inches thick on this modification.. We had asked the courts magistrate to help assist us with this modification, and the banks attorney was involved and like another one we have, paper came up not sent timely, which it was, emails sent back and forth, so much paperwork and not just updateing income, re had to redo the banks RMA at least 4 times or more. Each time stating the same info over and over again. They sent a modification to us, it was XXXX over what our rent was from our tenant. Rent was XXXX a month. So they said they would modify for XXXX we could not afford it, so we put the home on the market to sell, short sale, i sent all documents into them at rushmore out in california , to short sale, i also had someone come in to verify the home price and condition, i disagreed with the bpo from another realtor and the apprasal they had done. Also they wanted downpayment money from us as well, it was not very reasonable under our circumstances and income. We were going to try to appeal it but the bank stated to me verbally, the loan servicer that is that we should not waste our time, this is a rental and they will not give us any better modification then what they just did. This is not XXXX or XXXX backed loan. We just modificed a rental home with XXXX loan serviceing which i will add was great to us, did a great job, no headache, no hassles, etc ... and we also modified our home as well, we had some snags there. So we have some experience with this, plus i am a XXXX, for the last 20 years. Well guess what happened as soon as i went to up the rent, tenant said he is not paying more money, and then the tenant stopped paying his rent to us, we had to evict him, he was in the home for over 2 months no rent and we had the property on the market and he the tenant declined XXXX showings on the home. So this put us into even more frustration. Tenant moved out, no rent, we have a family member staying at the home now until we sell it. We have been so upset and frustrated over this modification deal from XXXX, that i have not spoken to the bank for about 60 days due to this loss and headache with the tenant. We did not even try to appeal this, we would have loved to but they have discouraged us in every way. Now the home has been up for sale and now the tenant is out, we can show the home. We just reduced the home, Rushomore loans says they will work with us on a short sale, but i do not think they ever wanted to offer us a modification and the one they offered us was just disappointing to say the least, this all ended bad for us, we lost a tenant and income as well and the servicer and bank do not care, all they want is the home back. We feel they have not been fair from the get go, and now stressed out they will go after us in foreclosure, and not give us fair time to short sale the home, we lost 60 days on the market due to a tenant whom would not let us in to show. This was a bad deal from the start and We have tried to ask the bank to work with us. There is absolutely no communicaiton now. We will call them shortly to give them an update. We need to reduce home now that we can show and sell, it. Any chance you can help assist us with them giving us some time to sell the home. Thanks XXXX and XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation