Consumer complaint received 2016-09-16
Company: JPMORGAN CHASE & CO.
State: IL
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
On XXXX/XXXX/2016 I made a deposit in XXXX XXXX 's account of which i am also on the account, i made the deposit at Chase Bank for XXXX dollars, located XXXX XXXX XXXX XXXX. XXXX, Illinois XXXX. I did not have the account number so XXXX said no problem just as long as i gave her my drivers license. After completion of deposit i noticed that the number on the deposit form was unrecognizable of which i questioned her about if the deposit was made into the right account, she made a statement that it had his name on it. I went home and emailed him and asked if this was his account, XXXX XXXX said that it was not. I called Chase bank customer service the same day and explained what happened and the rep told me that they would look into it, i received a call a couple of days later and was told that i needed to follow through with the branch that the incident happened at. I called and spoke to the branch manager, XXXX, i gave her the detailed information from the deposit form, and she said she would look into it and give me a call. She called me back a day or so later and said that since it was XXXX XXXX 's account that they needed to speak to him, i gave XXXX XXXX the message to call XXXX the following day and the time that was scheduled. XXXX XXXX said he called no one answered so he left a message and no one returned his call. I recalled XXXX and she said she would speak to the person who did the transaction, who was XXXX the assistant manager, i spoke to her the same day and she started saying things like, oh yeah you have done this before claiming that the funds were put into the wrong account. I said no i have not, but i have made deposits with out the account number before. XXXX told me that she had to file some paper work for a research of the transaction, it went from there to that it was filed, to that she was waiting for a response, in a matter of weeks. Approximately XXXX XXXX, XXXX XXXX and myself came into the branch and we spoke to XXXX XXXX and asked if she could resolve the issue, she stated that since XXXX and XXXX were working on it and had the file that it would be best if we followed through with them. XXXX XXXX told her that he was flying out of the country and could not pursue it, and if they could relate to me in getting the transaction resolved. She said she would inform XXXX about what XXXX XXXX said. The next day i called XXXX up until XXXX/XXXX/2016 and was told that XXXX was working on it and on the last couple of phone calls she never responded. On XXXX/XXXX/2016 i went into the branch again and asked for XXXX, i was told she was not in, but that XXXX was there i asked to speak to her, and i introduced myself to her, and the reason i was there. She stated oh yes, she then went to the computer and she started asking for the detailed information from the deposit slip that i had already given her, i stated i thought you were working on this, she stated you never came back. At this point i knew that XXXX had not been telling the truth about XXXX working on it, and i left, and called Chase customer service and was given the Marketing Director 's number XXXX XXXX XXXX of which i called him three times since XXXX/XXXX/2016 and briefly explained the situation and asked that he resolve this matter, he never returned my calls. At this point i want the XXXX deposit put into the correct account with the last XXXX digits of XXXX i feel responsible to him to get this matter straightened out, to prevent this from happening again i have put the account number into my cell phone. XXXX XXXX can be reached at XXXXXXXXXXXX, or at phone number XXXX. Your immediate response will be appreciated.

Company response to consumer: Closed with explanation