Consumer complaint received 2022-08-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have been paying my mortgage for many years. I purchased it in XXXX for {$350000.00} and made a down-payment of {$270.00} I have refinanced my home a few. The problem started with a refinance with Countrywide in XXXX for {$470000.00}. My payments flucturated due the escrow account. Soon after, they went out of Business and Bank of America became the Loan Servicer. They notified me 2 months later and offered to give me a Loan Modification. They also said that the Dept Of Justice may give me a principal adjustment on my mortgage. They said that it would require a 3months Trial Payment period. The payment schedule was XXXX, XXXX & XXXX. After making the first payment of {$2000.00} I received a call from BOA stating stating that the payments were calculated wrong and the payments would be {$1800.00} a month. They would credit my account the approximate {$200.00} and just pay the difference for the next month. { see attached register showing my payments but wasn't actually credited to my account. I continued making $ 1800 monthly payments. This is where I believe that the worst really started to happen and my mortgage became the worst predatory and discriminating mortgage one could have. The " Trial Loan Modification Payments '' went on for 18 Months!!! To make matters worst, Bank of America Denied my Loan Modification, they did not give me credit for my 18 months of Trial payments and fraudulently added over {$170000.00} to my principal mortgage. I didn't have the Bank of America register when I made the complaint. I received it after I made my complaint to you. I also have other documents attached to prove that this loan should have been " Canceled '' a long time ago. I don't believe that it was submitted to the DOJ for review because they would have caught the unjustifiable length of time it was taking to process the Loan Modification. 
Next, the loan was transferred to XXXX XXXX XXXX who said that if I didn't signoff on their loan modification that would only take 3 months, they would foreclose. They also added to my principal mortgage balance and created a " Deferred Balloon " payment of {$340000.00}. See Attached. Both Countrywide and XXXX were put out of business and now the Servicer is XXXX Mortgage. I have been trying to get my equity that is being stolen from me for a very long time. It was hurtful paying the mortgage knowing that when it was paid for over 30years that I would have to pay my equity over to the Bank in a {$340000.00} lump sum. They were foreclosing on many properties in NJ during that time especially. They recently tried to include a lot that I own next to the property. I had to retain an attorney to stop it. I received foreclosure documents that included my lot. The Investors attorneys filed a claim with the Title Company who denied their claim. The Bank withdrew their claim on the lot the night before Summary Judgement. Surely Banks should not be allowed to continue to take peoples homes and steal their equity. I had to live with this cloud of wrong doing, the predatory and discriminatory actions of Bank of America and XXXX. The Investors, XXXX XXXX XXXX XXXX XXXXXXXX know very well that their investment had not grown that much so quickly. The Court Mediator and the XXXX Representative said that the numbers were way off. I need your help in postponing the foreclosure and righting this grossly wrong act that is costing me my home. The foreclosure was scheduled for XX/XX/XXXX and today there was a notice on my door from the Sheriffs Office with a XXXX XXXX Sale Date

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation