Consumer complaint received 2019-08-13
Company: FORD MOTOR CREDIT CO.
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Vehicle was damaged or destroyed the vehicle

Complaint:
Ford motor 's new about a transmission issue and clutch and still built the cars anyway and sold them to consumers at XXXX miles on it XXXX XXXX XXXX XXXX transmission clutch flywheel leaks They accuse me of breaking these parts because they said my tires were bald for also said it was not under warranty because of the tires and I was not able to get a rental and I had to pay by cash out of my pocket for the transmission and clutch issues which was {$1600.00} and said I would have to pay that or I would not be able get my vehicle and then when I asked him to do extra work that were things that were broken in my car on the work order it says that they were damage and they would not fix it and then I kept up authorizing them to do oil changes and XXXX XXXX but other work order they said they did not do it because I did not authorize it and they said I did not accept a rental but they were I was told I could not have one that was on XX/XX/XXXX I had the repairs diamond as of XX/XX/XXXX my car is not working it also once again has clutching problems where the vehicle could not move and then in Then XX/XX/XXXX my car was once again not working I took it in and they said that it needed boltay point inspection it did a sensor camshaft and any did a gasket and it needed a motorcraft I guess oil you could read the invoices that I posed basically now is the 3rd time of a major problem because of the 1st problem he kept my car for a month or more I could I get a job I'm a XXXX XXXX and that's why told forward they said that I must be driving it so hard but I been a XXXX XXXX XXXX XXXX I'm a XXXX XXXX XXXX XXXX and that is my profession as a XXXX XXXX XXXX so I know how to drive and I almost lost my job due to of these car problems not only that I had to go on XXXX because of all the stress of not having a vehicle and almost losing my job I was off work for 7 months I thought behind a my car payment I was not making men love money I was in a deep XXXX I couldn't get out and then forward would not work with me the motor ford motor credit I asked them to put when IO on the end of the loan so I could XXXX you to pay when I went back to work he said absolutely not and that my car would be getting repose and I still have vehicle but they charged me off on very quickly they would not let me have a chance they told me I better off claiming bankruptcy I said I do not wan na do bankruptcy I need my car that's my livelihood I did have children please can you give me a hardship break they said absolutely not so now I have this vehicle had broken down XXXX XXXX under constant stress of being repossessed and I have had 3 other cars prior to the XXXX XXXX with forward and didn't have late XXXX XXXX and was in good standing and for having 3 other cars on the 4th one you think they cut me a break and now I'm in the bottom that I never thought I would get to 4 does has no care for any customer dig don't care about us my car has another recall it as a transit of the what is wrong with my car I know has a recall in plus it has electrical recall and I feel like they sold me

Company response to consumer: Closed with explanation