Consumer complaint received 2016-09-19
Company: JPMORGAN CHASE & CO.
State: LA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
On XXXX XXXX 2016 I was approved for a {$1000.00} loan via direct deposit to be made to my Chase checking account from what I thought was a legitimate online loan company XXXX XXXX XXXX XXXX via XXXX. Only to find out that this company deposited {$330.00} into my checking account with it showing that Chase was the lender and not XXXX XXXX nor XXXX XXXX. Plus this loan company also made credit card debit disputes to my checking account as if I made them. This loan company also made credit deposits to my checking account that looked as if Chase made the credit deposits. Once I notified Chase and informed them that I had been scammed and frauded and that the bank had been as well. All three of the customer service representatives that I spoke with did not believe me. I then ask to speak with the Fraud Dept and once I was transferred and explained to them what had happened. I was told there was nothing they could do since the representative had closed my account. She would not even take down any of the information I had on the loan company. At that point I called the Executive Office of XXXX Chase Bank. I then spoke with a gentlemen that understood what had happened and he clarified what I explained to him as to what happened. His response was " very interesting ''. I also ask him if there was any way they could intercede my Social Security Check that was due to be direct deposited at midnight on XXXX XXXX 2016. I had called the XXXX XXXX once I got off the phone with him and then called him back. I had both of them on the phone at the same time. My check was finally intercepted and I was able to withdraw my funds on that following Wednesday from the local Chase Bank. Once the money was deposited I was to withdraw {$330.00} of that {$330.00} and send via XXXX to XXXX to a XXXX XXXX in Indiana. This withdrawal was to be done inside the bank by a withdraw slip and not via credit card. This was done on XXXX XXXX 2016. Still at this time I was unaware that this loan company was not a legitimate online loan company. Once I completed the transaction I was to call XXXX XXXX back at Cash Loan and give him the reference number associated with the Money Gram transactions. I then tried to use my Chase XXXX card at the XXXX gas station and was unable to do so. My card keep showing declined and invalid. That was at around XXXX XXXX on the morning of the XXXX of XXXX 2016. After I got home. I checked my online banking account to see if the {$1000.00} had been deposited. That was around about XXXX or so. I was told by XXXX XXXX to give him about an hour. I told him I had already been waiting over 2.5 hrs. He said it was because of my credit score. I tried to check my account again an hour later only to find out that I could not access my online account. The online loan company had blocked my debit card, blocked me from logging into my banking account. I called the bank again and was told all of the disputes, and credits that was made to my account by Chase. I had informed XXXX different representatives, Fraud Dept and Executive Office plus a mediator that was over seeing my account cause of some pending transactions on debit charges I had made the first part of XXXX from the XXXX through the XXXX. I am unable to get anything resolved to this scam and fraud that has been to me as well as to Chase Bank. All I get is that there is nothing on my account that shows that this loan company has made a deposit. I have tried to explain to everyone that I have spoken to that it was not Chase Bank that was the Lender nor did I at any time apply for a loan through Chase, nor did I request for a credit card dispute or ask for any kind of credit and all the pending charges that are showing are debits that has already been paid and I had a positive balance at the time of all this and when I made my withdrawal of my SSXXXX and closed out my account.

Company response to consumer: Closed with monetary relief