Consumer complaint received 2017-06-18
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
There are withdrawals from my checking account that I nor my husband authorized. Its at a gas station and the XXXX XXXX address is a gentleman club. Here are the withdrawals in question. All unauthorized w/d took place on or before X/XX/17. XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$210.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$210.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$110.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, XXXX, TN - {$500.00} / ATM - XXXX XXXX # XXXX All are ATM withdrawals. The Local police that came to take our report informed us that there had been a criminal that used a false face on the gas pump 's credit card reader and on atm card reader to acquire banking information, namely credit/debit card numbers and pins. After filing the reports we faxed copies to our local regions bank manager but have not received our stolen funds back. We also contacted regions fraud department while the charges were still pending my account and were told that we would have to wait until they were completed withdrawing from my account before that fraud department could investigate or refund. Then we received a letter in the mail that the fraud department had declined our requests for reimbursement because our pin was used to w/d funds. We sent police reports but to no avail and have not been contacted by anyone from regions.I have a typed letter from regions manager with police report numbers and FTC letter and pdf of claim. Regions has been giving us the silent treatment. <P/>n XXXX of this year, my husband and I were victims of identity theft which, in my correspondence with the XXXX Police Department, was determined to be the result of a skimming case. There have been multiple reported cases of skimming in the XXXX area recently. Ours was not the first nor the last. The perpetuator ( s ) of this crime took from us what we consider a devastatingly large sum of money. So much so that we were unable to pay most of our bills that month, and we 've struggled to stay current on said bills since the incident. My husband had only recently been released from the hospital after an ER visit, a week 's stay in the hospital, and major XXXX when this occurred. He was still unable to work at this time, so we relied solely on my paycheck, from which this money was stolen. When this was reported to Regions the following day, I was told to " wait until the pending charges post to your account '' - charges that I did not make or authorize, that I reported as fraudulent prior to their being posted to my account, and charges which have now cost me far more in interest and late fees than the amount that was stolen. To say bills have been compounding is an understatement. I have been a loyal customer with Regions for close to a decade, so this is beyond disappointing. We reported the incident to Regions bank the second it was realized, cancelled cards, filed police reports with XXXX, and have sent multiple email correspondences, all of which have been fruitless. Our last avenue is social media, in the hopes that we will be heard, or, if nothing else, we will prevent this from happening to someone else who, like us, works hard for their money and assumes, that their hard earned money is protected by their bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief