Consumer complaint received 2017-06-27
Company: Paypal Holdings, Inc
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Dear representative, THIS IS NOT A DUPLICATE COMPLAINT. This complaint is brought forth with new and previously unaddressed evidence. The PayPal representative who initiated a transfer of funds from my account into a family member 's linked negative account assured me that my accounts would be granted full access once the negative balance was resolved. To have this key point unaddressed after over {$300.00} was transferred from my account is nothing short of fraudulent from PayPal. I am requesting for the remainder of the balance on my account XXXX be made available for immediate withdrawal and for full access to be granted to all my accounts ( information detailed below ). I was made a promise by a company representative which was not upheld.
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To summarize, I possess three PayPal accounts ; Account A ( XXXX ), Account B ( XXXX ), and Account C ( XXXX ).
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Quoted from a previous response : " Due to your engagement in a restricted activity, we are not overturning the limitations on Accounts A, B and C. '' The restricted activity was defined as creating new or additional PayPal accounts in order to circumvent a negative balance or limited account. My first two accounts ( Accounts A and B ) were both permanently limited due to a linked family member 's account which had a negative balance ( XXXX ).
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To resolve this issue, I opened a new PayPal account ( XXXX ), and called PayPal assets recovery to initiate a transfer from that new account to the family member 's account with a negative balance. Records will show that a successful transfer was made. In fact, the PayPal representative who made the transfer assured me that my accounts will be restored access once the transfer was complete. To subsequently have my complaints not be addressed after this transfer is nothing short of fraudulent.
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This new account was made with the good intention of resolving that negative balance. I was not intentionally trying to violate PayPal 's User Agreement or participate in a restricted activity. I was attempting to resolve the family member 's negative balance as soon as possible, and this creation of this account ( XXXX ) was in good faith.
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I have already outlined the reasons why my business is n't high risk, carefully detailed in complaint XXXX.
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I am requesting that my accounts ( XXXX, XXXX, and XXXX ) be restored full access. I also request that the current balance which is held on my account ( XXXX ) be made available for immediate withdrawal. I comply with PayPal 's User Agreement, and would never compromise that trust. As detailed above, the third account was created with the sole good intention of resolving a negative balance on a family member 's account. {$300.00} was transferred from my account to the family member 's account to correct the negative balance.
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Thank you for your time and consideration, and do not hesitate to contact me if any questions arise.

Company response to consumer: Closed with explanation