Consumer complaint received 2016-09-07
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX 2016 I wrote a letter to the judge asking for an extension on the foreclosure slated for XXXX XXXX because we had another offer on the property. The Judge granted the extension, reset the foreclosure sale date to XXXX XXXX, 2016 in hopes of giving Ocwen plenty of time to review and approve the XXXX short sale since they had the paperwork in hand before requesting the extension. After the extension was granted, Ocwen promised to have an approved XXXX short sale. Shortly afterwards, Ocwen came back to me and the realtor and asked us to go to the buyer and ask for roughly XXXX more dollars to improve their net, ensure the XXXX short sale, covering maximum relocation and maximizing the payout for the XXXX lien holder, XXXX XXXX, the buyer agreed, paperwork was submitted. After receiving the XXXX additional dollars, Ocwen sent the Arms Agreement, telling both the realtor and myself, Ocwen will be sending an acceptance letter. Shortly after being told this, we received a letter from Ocwen stating the XXXX short sale was denied because XXXX shortsales can not be approved within 60 days of the foreclosure sale date instead Ocwen would like to do an internal short sale. During this time I was receiving robo calls about my XXXX XXXX sale date and outstanding debts with Ocwen. I started questioning the XXXX short sale vs internal Short sale and could not get any clear answers other than within 60 days. At this point Ocwen said they would extend the foreclosure sale date 60 days beyond XXXX XXXX so they would have plenty of time to complete the sale and come to a closing date. I asked my realtor to check the court dockets to see if the sale date had been changed, nothing was happening. I questioned Ocwen on the new date, I started getting, we are waiting on the lawyer to sign the paperwork, the system will be updated in a few dates to reflect, this went on for a few weeks. It was at that point we started getting phone calls from Ocwen requesting us to resubmit documentation and XXXX of the task we were given was to call my XXXX lien holder and negotiate a settlement. I called XXXX XXXX and was told it was Ocwen 's job to get the paperwork to the bank so XXXX XXXX could figure out a settlement plan. The XXXX XXXX contact asked my realtor to send over all paperwork submitted to Ocwen so he could give Ocwen a call and question why they did not submit the paperwork. At this point its coming down to the XXXX hour before foreclosure. I was also told the file had been escalated because of data that was put in the Ocwen system but was n't handled properly such as the submission of the foreclosure extension ( this would have allowed the XXXX shortsale ). I received a voice message from an escalation manager telling me his name and phone number. I repeatedly called and called, no response. On Friday XXXX XXXX, I received XXXX calls from Ocwen stating that it was my responsibility to call their foreclosure attorney to get an update on how the cancellation of the foreclosure was progressing. I called the attorney and was told by the paralegal that she did not have any paperwork requesting an extension of the foreclosure. I asked her, who was lying you or Ocwen? I have been told by Ocwen it is my responsibility to submit to the court a request to stop the foreclosure. I am at a loss on why Ocwen is deliberately trying to send my home into foreclosure when there is a buyer at the table. I am at a loss that no one at Ocwen is actively trying to stop this or trying to take any responsibility. Question? Is this a customary practice to send a home into foreclosure and deny a XXXX short sale when there is a buyer at the table and have been at the table since XXXX 2016? If my file is reviewed it will show that Ocwen has done this again and again. This will be my XXXX submission to the court to cancel the foreclosure after submitting offers.

Company response to consumer: Closed with explanation