Consumer complaint received 2022-09-27
Company: Paypal Holdings, Inc
State: OH
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
Hi. I hope you can assist : A month or so ago I opened a business account with PayPal.Inc. to help me process payments for products that I make. I have had a personal account with them for years with no problems, but I noticed one problem after another when trying to get funds transferred from my PayPal business account into my business bank account. 

PayPal claimed that since I was a new business, there was a XXXX waiting period before the money could be made available to me. I was okay with that even though I thought it was weird. 

In order for money to be transferred to my business bank account, that account had to be linked to my PayPal business account. 

So we went through the whole process of them sending small deposits which I entered into PayPal 's site, and the bank account was verified. However, in just a few days, PayPal backtracked and claimed they couldn't link the bank account and release the funds to me. 

So I put a credit card on there, then a debit card that is directly linked to my business bank account, and they claimed they couldn't use them to transfer the money. 

It is only {$120.00} but my sale was {$150.00} to the customer. When they backtracked my bank account, two payments to USPS did not get paid, so the {$150.00} suddenly changed to {$120.00}, and they were putting urgent messages on my PayPal account for me to add money to the PayPal account even though they were holding my own money hostage. 

I repeatedly asked them to use the debit or credit card on file to pay for those charges and they claimed they couldn't do that. I kept checking in with my bank and they confirmed that it was definitely a PayPal problem because everything looked good from their end. 

The support person I finally had a chance to speak with ended up releasing enough of my money to pay those two USPS charges for the delivery of my customer 's packages. But they are still holding the rest of my money hostage. 

Now when I try to get my bank linked to PayPal, error messages tell me that my bank has already been linked. 

If that is true, why aren't they releasing those funds? So, my only recourse seemed to be for them to mail me a check, and then I would close the account. 

However, I'm being blocked from all ends because when I choose the option to get a check mailed to me, it gives me an error message and will not allow me to request it. 

They occasionally send me another e-mail telling me my funds are available for transfer, but I still can't link the bank account, and they won't send a check. 

At this point in time, I simply want to close my business account with them. I have had a good personal history with PayPal, and why they are doing this is beyond me. Since that time, I have linked with other entities with no problem at all. 

I have wasted days and days of messaging with them without a solution, and I don't have that kind of time anymore. 

The funds need to be released to me by mail because nothing else is happening, but I still occasionally get e-mails from PayPal telling me my money is available to transfer, but it still doesn't work when I go on the site. 

Can you assist in any way?

Company response to consumer: Closed with explanation