Consumer complaint received 2015-09-07
Company: PARAMOUNT RESIDENTIAL MORTGAGE GROUP
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
I obtained an FHA home loan through Paramount Residential Mortgage Group Inc., located at XXXX California XXXX. Loan Officer was XXXX XXXX, from there XXXX Office. During the initial process XXXX said he needed an approval from the FHA Underwriter as I was buying the home from a business that myself and XXXX daughters own. After about 2-3 weeks XXXX said there was no problem with this process we now move forward. After going through the process I noticed several procedural situations that did not make sense to me. I had filed a Bankruptcy three years prior, and XXXX did not ask me for the information. I sent to him anyway, as he mentioned he would need it later. While the property was being appraised it took over two weeks to get an appraiser. I would leave messages for XXXX and he returned a call. Stating the appraisal got dropped and he was apologizing for the delay he would begin to make calls. I told him the appraiser had already done the work. He had no idea constantly what was going on with my loan. I know his wife had several medical issues and XXXX time stated to me he would be off phone for a week or more. I did not understand why he would not give the loan to someone else to finish. But he refused. At the end of the loan process ( 2 months ) XXXX seemed to scrambling telling me he was now having problems with the underwriter. I later discovered he had never gotten an approval for the loan as he had stated earlier. This delay was apparently just medical issues with his wife as he left me hanging. I was then being told the loan may not fund. The loan amount had changed from XXXX to XXXX then XXXX. He kept lowering the dollar amounts. I then attempted to telephone the owners of PRMG but never got a phone call or email back in return. As this situation was apparently falling apart I contacted another lender who told me XXXX had not done his homework as my income was written to FHA incorrectly. I was shot in the line of duty for the XXXX XXXX County Sheriff 's Dept., and received a Medical Pension. The pension brings me about {$4000.00} a month. The other lender said it should be reported as {$5000.00} a month as there is no tax taken. When I brought this to XXXX attention he agreed and re-submitted. I then obtained a loan about XXXX higher but it was obvious XXXX did not know what he was doing. As the loan was finally funding I was asked to sign doc 's about a mile from my escrow office on a Sunday evening. As I did this I questioned why we were not signing at escrow the next morning. Then I discovered XXXX and his wife were now trying to charge me {$250.00} for the signatures. When I questioned it was dropped to {$75.00}. I then discovered that changes were made to my closing costs. The price increased {$2900.00}, and the loan had funded. After checking I discovered XXXX had increased my fee 's to PRMG stating I had requested an interest rate buy down and this was the fee. The only time I discussed this with XXXX was about a month earlier when I asked if we should lock in a rate. He responded back later in the day stating how does 3.5 Percent sound. I said great lock it in, as I new watching the markets the rates were moving up. At no point did XXXX say this was an uncharge. On my closing statement with escrow under lender charges it states Adjusted Origination Fee to PRMG changing the cost by nearly {$3000.00} increase. I tried to get this amount credited but XXXX told me in email PRMG did not receive these funds it went to others who were buying the loan. I then complained to XXXX XXXX at PRMG who was investigating. He said yes the funds went to PRMG. After sending info back and fourth with XXXX XXXX he stopped all correspondence. I sent XXXX ending emails and got no response.

Company response to consumer: Closed with monetary relief