Consumer complaint received 2015-12-14
Company: REGIONS FINANCIAL CORPORATION
State: FL
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
On Friday XXXX XXXX XXXX I deposited a XXXX check from XXXX XXXX in XXXX XXXX FL. The check was drawn on XXXX Bank which is also local. When the deposit was made through the drive through I was informed there would be a hold. I received an Notice of Hold for Savings Which will be attached. On said hold there is no explanation or reason for hold. After having deposited large sums before I felt something was wrong in regards to the full amount being held for XXXX days and to be made available on the fifth day. At no point was it mentioned why a hold was placed, I was instructed if I needed the funds available prior to the XXXX I needed to speak with the branch manager. On Monday on XXXX of XXXX I arrived at opening at the branch I went in to speak with branch manager and was informed XXXX XXXX was not available. I spoke with the XXXX whom I can not remember her name. At that point she attempted to tell me that the hold was placed due to the amount of the check and the fact I " only '' had XXXX dollars in my account. Just to preface these are not new accounts, I have had this account since XXXX and I have not had overdrafts. I requested in writing the reason for hold, and she told me that she was not able to provide that to me. I informed her that it was required for the financial institution to provide me with a explanation of hold ( whether or not it was because of amount of deposit, or an Exception hold ). She still insisted that the only document they were required to provide was the " notice of hold '' I already had. I left and called XXXX Banking and spoke with a XXXX XXXX over the phone and she did confirm that an explanation was warranted. According to XXXX XXXX she spoke with the branch and the head teller XXXX XXXX would have on written explanation available for me to pick up at the branch. I told XXXX XXXX I would be at the branch at noon. When I showed up at the branch I spoke with the same FSS and she said that XXXX XXXX could not provide me with that document since she was in the Drive through. I explained that I was promised the document and then was told to go to the drive through to get said document. after going through drive through I still did not receive an written explanation of hold. Lastly, according to Expedited Funds Availability Act Section XXXX XXXX b ) if the hold is place due to the size of the funds the first XXXX is to be treated as an general deposit, and the rest can be held up to 8 business days depending on the locality of the bank the funds where coming from. XXXX XXXX said that only applies to Cashiers Checks which is False. Also, if there is an Exemption Hold then the reason must be provided to the consumer in writing as well. I still have a hold for XXXX until the XXXX with no written explanation provided, and the verbal explanation of my account having only XXXX dollars still is not justifiable according to the Reg CC/ Expedited Funds Availability Act. Just as further explanation my online banking says the hold is till the XXXX however I was explained adamantly the date was going to be the XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation