Consumer complaint received 2023-09-28
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I'm hoping you'll be able to help me. I have reached out to Chase, for it seems over a year back and forth and they still need to resolve the issues. I believe they have violated the allowable time to handle and fix these issues and violated many rules and regulations about these accounts. I have asked numerous times for them to get these fully handled and they either pass me off to someone else after advising one person will handle the case or stop replying altogether. I'm on permanent XXXX, causing a great upset and it has been ongoing. I can not speak on the phone and advise them of this, yet they are still making calls repeatedly to multiple numbers. I believe this was to stop months and months ago when I NOTIFED THEM OF THE ERRORS. 

THESE TWO ACCOUNTS SHOULD BE WIPED CLEAN AND CLOSED AND NOT BE ASSOCIATED WITH US, BUT THEY ARE STILL. I HAVE HAD THE ONE VALID ACCOUNT CONTINUALLY PLAGUED WITH FRAUD EACH TIME THEY SENT A NEW CARD, AND I NOTIFIED THEM RIGHT AWAY. 





I continue receiving calls after filing a complaint over a year ago. You have continually allowed multiple accounts to open and be used. We continue to let you know that this needs to be corrected. We have letters and correspondence confirming that you resolved this just to add the fraud charges to my account. These accounts with the balances you have reflected currently need to be corrected. These balances do not belong to us, and these charges were all fraudulent over and over from transfers to opening and re-occurring fraudulent charges. 



1 ) I ( XXXX XXXX ) sent the below email a week ago thinking my account was handled as at that time it was. I then got a message the case was closed, but I was responsible for a balance transfer, and they added that back to my account. This is not our balance transfer ; again, fraud was on this account left and right, and you keep closing it, opening it, and allowing fraud. None of the charges including balance transfer are my responsibility. This was already over, and you cleared it, but now you have added it back. I have your letter stating this is not my responsibility and would be corrected with all the credit bureaus, but that still needs to be done. The balance transfer needs to be removed this is not mine and does not belong to me. You had it removed and now added it back. I have sent the hospital stay and permanent XXXX documents under the care, and I was incapacitated then. I had no way for this to occur and this was not ours. You issued the proper credits but recently added the balance transfer, which needs to be removed. Account ending in XXXX, now updated to ending in XXXX. 


2 ) I ( XXXX XXXX ) Have sent several emails and contacts through the Consumer Protection Bureau, but I think you still need to correct the account. I got a letter from you stating I'm not responsible for the account and balance and that you would be issuing the update to the credit bureaus. You still are calling me, harassing me, and have not corrected the account, closed the account and issued the credits due to me. We have sent the hospital and XXXX paperwork for this account. These were opened somehow from the above account being opened, and we kept paying, thinking it was the above account we originally opened. Account ending in XXXX. 

3 ) We have followed all the rules for assistance with the account and getting this corrected. Several areas have not been following through on your end and violated many XXXX act protections. Is this once and for all corrected and cleared in FULL for both of us? 
Additionally, I received a text message days ago there was fraud on my account again, and a new card is being sent. We are very leery about having any of these accounts open with all the fraud that has and continues to occur. I will leave the one new one for now, but hold off from any transactions until we hear this is fully cleared. 

Sincerely, XXXX XXXX and XXXX XXXX XXXX From : XXXX XXXX XXXX Sent : Friday, XX/XX/2023 XXXXXXXX XXXX To : XXXX XXXX ; XXXX, XXXX XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Account Ending in XXXX XXXX NOW XXXX

Company response to consumer: Closed with monetary relief