Consumer complaint received 2015-07-15
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account terms

Complaint:
On or about XXXX XXXX 2013 I visited XXXX 's Club in XXXX, FL. I was approached by a XXXX XXXX sales representative named XXXX. He started explaining to me his sales pitch about XXXX XXXX. I informed him I had satellite TV before and I did not like it because every time there was a storm I would lose signal and it was very frustrating having to wait until the system regain the signal before I can start back watching TV. He assured me their system had improved over the past few years and their system no longer does that. He then showed me the different packages and the cost, which was considerably lower than what I was paying. He then informed me I would get over XXXX free movies to watch anytime. So based on what he said I purchased the XXXX XXXX system. After the system was installed, a few days later I tried to access the free movies. I called the customer service and asked them how I access the free movies. They were not aware of what I was talking about. I informed the customer service the agent at XXXX 's informed me I have access to over XXXX free movies and I would like to find out to start watching them. I was told sorry they have nothing like that and I needed to go back and talk to the agent. I go back to XXXX 's XXXX meet the agent who sold me the XXXX package and told him about the conversation I had with customer service. I said I do not know why they would tell you that? Did n't you get a small little box that is attached to the main box? I said no. He said you need to call this number and have the service technician to bring you the box that will allow you to access the free movies. So I go back and eventually call the number. It was customer service again. I explain to them what the agent had said. After several transferring of my call, eventually a representative said there is no little box that will allow you to see extra movies. You are paying for XXXX and XXXX ( or XXXX ) and the only other movies are available on the regular networks. They apologized for the representative for giving me incorrect information. For my inconvenience they decided to give me an extra channel, I believe it was XXXX. I was so upset I hung up the phone and went back to XXXX 's XXXX to confront XXXX. XXXX was not there. A young lady who was working for XXXX XXXX asked could she assist me. I informed her of the above incident and she looked nervous and glanced at her colleague. She then said sir ; " I am going to be honest with you. XXXX is no longer working here for lying to the customers. All I know is he was transferred. '' Now I was extremely upset because I felt I have been tricked and lied to in purchasing merchandise and not getting what I am paying for. To make matters worse, we had a thunder storm and signal was lost for several minutes. Each time I called XXXX I would get the runner around or placed on hold for extended periods of time. Eventually I did contact a manager and told her I no longer wanted their service and they could come and pick it up. I explained to her I was lied to when I purchase this. The only reason I switch to XXXX XXXX was because of what XXXX the representative told me. In good faith I signed the contract and I expected to get what I was paying for. The manager said, she was sorry I was misinformed but the sales rep that lied to you does not work for XXXX XXXX, they are third party vendors that are hired to promote and sale our product. Now I was XXXX! I said look lady, he was in your little blue jacket or vest with the words XXXX XXXX printed on it. They were in XXXX XXXX selling your product. One of the reps said, XXXX was removed because he was lying to customers to make a sale. Now you are going to sit there and tell me they do n't work for you and you have no control over what they say. This just is n't fair and now my credit is being negatively reported.

Company response to consumer: Closed with explanation