Consumer complaint received 2023-01-31
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Chase bank has screwed me and my business over in several different ways. They have employees who work there in the XXXX  XXXX and XXXX XXXX  XXXX that violated my privacy and illegally accessed my accounts and account information to conspire and come up with a scheme to illegally seize property of mine. 

In XXXX Chase signed a home over to me and the home was signed over by one of their attorneys, XXXX XXXX contact info XXXX and XXXX. I was XXXX  by XXXX XXXX XXXX  and in one of their reports it stated that a Chase Employee said that they will never sign a home over for that amount of money. I opened a lawsuit against Chase in XXXX, for lying and providing a government official with false information. My case was in front of XXXX XXXX, but she removed my case after her son was XXXX. I was contacted by their attorney XXXX XXXX XXXX and on a recorded line she stated that she was going to reach out to XXXXXXXX XXXX XXXX  and inform them that they indeed did sign the property over to me and that they were offering me a XXXX  XXXX dollars. Chase bank caused me and my family extreme hardship, because of their lies, discrimination, and lack of accountability. 

For years, Chase Bank has unfairly charged surprise overdraft fees - fees charged even though I had enough money in their account to cover the transaction at the time the bank authorized it - on debit card transactions and ATM withdrawals. 

As early as XXXX, the CFPB, as well as other federal regulators, including the Federal Reserve, began cautioning financial institutions against this practice, known as authorized positive fees. 

In XXXX they unlawfully froze and closed my accounts and mispresented fees, based on their faulty automated filters determination that there may have been a fraudulent deposit, even when it could have taken other actions that would have not harmed customers. I was unable to access any of the money in accounts at the bank for an average of at least two weeks. This happened while I was on vacation in XXXX  with my family and it was so embarrassing, but XXXX XXXX came to the rescue. 

The bank also made deceptive claims as to the availability of waivers for a monthly service fee. 

Chase Bank is a repeat offender that has been the subject of multiple enforcement actions by the CFPB and other regulators for violations across its lines of business, including faulty student loan servicing, mortgage kickbacks, fake accounts, and harmful auto loan practices. 

In XXXX I revied a XXXX Loan from Chase Bank and they again used XXXX XXXX  and faulty banking system to determine that my loan was not eligible for forgiveness. I was featured in XXXX last year for my business and have been in business well over 12 yearsXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When it was time to request forgiveness for the loans, their system was so screwed up that you couldn't even access the account to request forgiveness. You had to request forgiveness through XXXX which was a painful and tedious process. They later gave businesses a chance to request forgiveness, but my business was not eligible, because based on their determination that my loan shouldn't be forgiven the XXXX partially forgave XXXX dollars of my loan. 

Chase Bank has hurt so many people due to their greed, discrimination, and fraudulent and illegal practices. 

I am a XXXX XXXX XXXXXXXX XXXX XXXX XXXX who has served my country well. I dont deserve this treatment from the people 's whose rights I went to XXXX and was XXXX XXXX XXXX. Chase Bank has no respect for XXXX, minorities or anyone outside of upperclass XXXX.

Company response to consumer: Closed with explanation