Consumer complaint received 2022-11-16
Company: AppFolio, Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I submitted several rental applications with different local Property management companies through the app folio tenant screening software. I had to pay a separate fee for each screening even though it's the same exact screening. The screening report says extremely false statements such as highly likely to default and high risk. There is nothing included in the screening showing any rental history information. There's no opportunity to input anything. I previously had electric, water, gas and garbage/sewer utility accounts and there is no record of any of it not even XXXX XXXX and XXXX. Those accounts should be in the screening because they reflect the period of time when I was leasing a rental property and paying all my utilities on time for many years. I have been denied housing because the screening says I have no rental history and am highly likely to default. I'm applying for apartments with housing assistance and could not get approved for {$300.00} a month in rent with {$2400.00} a month in income from government assistance due to the app folio software. My credit score was showing XXXX but after I signed up for XXXX and had to pay {$29.00} a month my credit score went up to XXXX. They are forcing people to pay for high numbers and still not using any valid information regarding rental history. My credit report shows two negative accounts. One of them is completely fraudulent, not mine never heard of. I follow the steps for dispute but nothing happens. The other account is a storage company I once had a unit at and 3 months after moving out of my unit they started billing me and then 3 years later they attached a bill to my credit report and somehow the balance goes up every month. It started as 3 months of storage but that's not possible because they don't let you go even one month overdue before your locked out and your property is sold at auction. My unit was paid in full when I moved out. There's no way I owe them {$600.00}. Ive disputed it and written the company many times. Also in the screening are dozens of variations of my name that I've never had and phone numbers and addresses. I've never defaulted on my rent or utilities in 24 years of my adult life. I've always paid my rent on time. The app folio screening says I'm likely to default and it doesn't even have any information input like income or housing assistance. I currently pay 100 % of my monthly income for a motel for 20 days and my kids and I sleep in our car for ten days a month. If I got approved for an apartment my rent would be {$300.00} the housing program would pay {$900.00} of {$1200.00} rent. My cash income is gauranteed from SSI and cash aid for {$1700.00} plus {$900.00} in food stamps. The {$1700.00} would easily cove the {$300.00} rent plus all the utilities and I'd have an extra {$1000.00} a month to save or spend for my kids needs. There's no way I would ever default on my rent. Paying {$300.00} for an apartment all month instead of paying {$1700.00} for one room in a motel for only 3 weeks?? Also I paid for at least 5 app folio screenings in XXXX and XXXX. Why can't they use the first one without me having to pay over and over?

Company response to consumer: Closed with explanation