Consumer complaint received 2016-12-30
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
JPMORGAN CHASE BANK , N.A . 
I REQUEST BOTH A FULL ACCOUNTING OF ; XXXX. LINE BY LINE AMOUNTS, PAYMENTS, and FEES [ details : to whom & for what ] from inception of original loan, XXXX XXXX, XXXX to XXXX of XXXX when {$16000.00} 'unclaimed funds ' exited CHASE Bank XXXX 
XXXX. DETAILS REGARDING 'UNCLAIMED FUNDS ' {$16000.00} I obtained an $ XXXX Interest only 6.125 % mortgage from CHASE on XXXX XXXX, XXXX - for a home I purchased in XXXX at the height of the grossly inflated housing market in XXXX XXXX XXXX I paid 20 % cash down and put over $ XXXX cash XXXX into the home and property. 

The financial crisis hit and in XXXX I began struggling to pay the mortgage due to substantial loss of investments, and loss of income. CHASE would do nothing for me until the Federal Government forced them to. In XX/XX/XXXX, under XXXX CHASE refinanced my mortgage to a much lower interest rate [ 2 % ] that increases over a period of years, with a balloon payment of $ XXXX due the XXXX year. I received {$0.00} DEBT FORGIVENESS. Additionally, CHASE NEVER provided an item by item financial accounting of my loan from date of inception, XX/XX/XXXX to XX/XX/XXXX. 

Before the ink dried, CHASE sold the loan to XXXX on XX/XX/XXXX. 
XXXX months later, in XX/XX/XXXX, I received correspondence from CHASE dated XX/XX/XXXX stating that they were in possession of {$16000.00} of 'unclaimed funds ' and should I not respond immediately CHASE would release the funds to the State of California XXXX notice attached ]. I claimed the funds, however, I received NO additional correspondence, no financial breakdown, or clarification - just the check NOTE : I would NEVER have been past due in XX/XX/XXXX had I received those funds from CHASE during or immediately after the sale of my mortgage to XXXX! 

XXXX EXPECTED XXXX ) A full line-by-line accounting of my account from the day of inception XX/XX/XXXX to the date in XX/XX/XXXX when I deposited the 'held back funds ' into my XXXX account. 
XXXX ) 'why ' the $ was held-back XXXX ) 'where ' the funds were 'held ' XXXX XXXX How long they were 'held ' XXXX ) Did the amount include interest CHASE earned on the funds? 
XXXX ) Am I entitled to interest earned on the {$16000.00}, or a monetary settlement for fiduciary mismanagement causing harm to an already distressed homeowner? 

The loan has again been sold by XXXX and is managed by XXXX XXXX XXXX, whose attorney, CLEAR XXXX XXXX, is actively foreclosing with an auction date of XX/XX/XXXX. I am requesting this information in response to a XXXX XXXX Notice. 
XXXX I not legally entitled to this information as well as a suspension of the foreclosure activity as I sent written notification that I did not agree with all or part of the Debt Validation Notice sent to me by CLEAR XXXX XXXX, and requested further clarification? 

ATTACHMENTS : XXXX. CHASE UNCLAIMED FUNDS NOTICE - dated XX/XX/XXXX XXXX. CLEAR RECON DEBT VALIDATION NOTICE - dated XX/XX/XXXX XXXX. HOMEOWNER RESPONSE TO CLEAR RECON requesting debt details - dated XX/XX/XXXX XXXX. FAX COMPLETION NOTICE - dated XX/XX/XXXX

Company response to consumer: Closed with explanation