Consumer complaint received 2019-10-12
Company: Bread Financial Holdings, Inc.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
On XX/XX/2019, the complainant to advantage of a promotional offer from XXXX that allowed you to receive a {$25.00} credit when apply for an XXXX credit card toward you first purchase where a {$38.00} purchase was made. ( see XXXX credit card statement [ XXXX ] New Balance {$38.00} ). On XX/XX/2019, the complainant made a {$10.00} payment to XXXX which only left the {$25.00} promotional balance due, however XXXX log the payment as a {$10.00} credit adjustment and assessed him a {$27.00} late fee and {$2.00} minimum interest charge which is fraudulent! ( See XXXX New Balance {$54.00} ). The complainant deemed this debt satisfied after making the {$10.00} payment plus the {$25.00} promotional credit. The complainant then contact ( by phone ) XXXX credit card consumer services ( ComenityCapitalBank [ CCB ] ) and they assured him that the {$25.00} promotional credit would be applied and the debt would be satisfied and waive the {$27.00} late fee and {$1.00} minimum interest charge ; however, the XXXX never applied the {$25.00} promotional credit. ( See XXXX New Balance {$57.00} ). 

On XX/XX/2019, the complainant sent XXXX a message through its message box that " My account was supposed to be credited {$25.00} for opening my new account '' and was advised to its Customer Care Department by phone. ( See Email correspondents dated XX/XX/2019 ). Thereafter, XXXX sent the complainant a unrealistic letter indicating that provide them documentation of the promotion 2 months later because the only are presently offering {$25.00} promotion ( incentive ) for its XXXX Visa credit card not the XXXX Projekt Card which you possess. ( See XXXX letter dated XX/XX/2019 ). 

On XX/XX/2019, the complainant inflamed XXXX with a letter ( dated XX/XX/2019 ) indicating that they continue to try to collect {$25.00} promotion credit that they refuse to honor where he asserted to XXXX that bate and which is prohibited credit practice and he would proceed with further legal actions unless the honor their promotion and provide him a zero balance. ( See letter Complainant message dated XX/XX/2019 and XXXX 's dated XX/XX/2019 ). 

Yet, XXXX ( XXXX ) continue to try and collect the {$25.00} promotional credit and sent him a new ICCS with a new balance of {$57.00} assessing him a new late fee of {$30.00} plus {$2.00} minimum interest charge. ( See XXXX New Balance {$57.00} ).  Thereafter, the complainant received a call from XXXX 's representative in a attempt to collect the {$57.00}. At this point, XXXX representative began to extort the complainant ( figuratively ) by holding his stellar credit hostage and demand the ransom of {$57.00} to eliminate the debt. However, the XXXX representative settled for a {$27.00} ransom ( payment ) to release the debt, and waived the {$30.00} late fee. ( See XXXX New Balance {$0.00} ). Because XXXX does not provide a Date of its statements ( just a payment due date ), I have to reference its credit statement as " New Balance ''. This is an unfair practice by XXXX as well not to give the debtor time to pay if not received in a reasonable time frame. 

Thereby, because of XXXX 's predatory lending practices, i.e., referring the complainant {$10.00} payment as a credit adjustment ; and once a late fee is waived based on purported promotions not honored, how can you deem the payment as late! Therefore, the " 30 day late payment '' must be removed from the complainant 's credit report.

Company response to consumer: Closed with monetary relief