Consumer complaint received 2017-08-22
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Application denied

Complaint:
My application number is XXXX. It is for barclaycard XXXX XXXX XXXX XXXX. I  applied for the credit card in XXXX of XXXX. And it was denied in XXXX. So I called them and the credit card company ( barclaycard ) and they told me that they need additional information to verified me. On XXXX/XXXX/XXXX I sent them the required documents ( Drivers License, Social Security card and my current original utility bill and Bank statement with my name and address ). I sent them all four documents and staple them together on XXXX/XXXX/XXXX to the following address : XXXX XXXX XXXX. XXXX XXXX XXXX, DE XXXX. After 4 weeks of sending the documents to them, they are no response from the credit card company. So I called them on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, one of the representative from the credit card company told me they have not receive any documents from me and told me to mail them again. So I did mail them the all the documents again on XXXX/XXXX/XXXX. Two week gone by after XXXX/XXXX/XXXX I called them to verify if they have received the documents. On XXXX/XXXX/XXXX, I called the credit card company and talked to XXXX ( ID # XXXX ) around XXXX XXXX XXXX she told me they only received the utility statement but not the Social Security card and Driver License card. I told them all the documents were stapled together how can you only receive one document not all the document. XXXX them told me that she will look into it and called me back within 2 days. But XXXX never called me back. On XXXX/XXXX/XXXX I called the credit company and spoke to XXXX ( ID # XXXX ) and explained to her that I have sent them all the required documents twice ( 1st on  XXXX/XXXX/XXXX and 2nd time on XXXX/XXXX/XXXX ). And she still saying that they only received the utility statement only. So I escalated to the supervisor that day. On XXXX/XXXX/XXXX, XXXX then transfer me to the Supervisor named XXXX ( ID # XXXX ). Supervisor XXXX then proceed to ask me additional information to verify me. After the verification. Supervisor XXXX told me he can approve my credit card application with {$5000.00} dollar credit limit and I will receive the credit card within 7-10 business days. After 3 weeks of not receiving the credit card so I called them again. On XXXX/XXXX/XXXX I called the credit card company again. I talked to XXXX ( ID XXXX XXXX ), she then told me the credit card has been denied on XXXX/XXXX/XXXX due to bank policy and Patriot Act of XXXX by XXXX XXXX XXXX. Then I ask to speak to a supervisor, she then told me there were no supervisor available at that time. So 6 days later I called them again to ask why was my application denied if the supervisor already approve on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I called them again and talked to Supervisor XXXX ( ID # XXXX ), she then told me the application was approved on XXXX/XXXX/XXXX but on XXXX/XXXX/XXXX it was cancelled. I ask the supervisor XXXX why it was cancelled, she then told me we can not give you a reason due to security issue. I then ask her that I have a right to know. She then very abruptly saying that there is nothing she can do about it and hang up the phone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation