Consumer complaint received 2022-01-20
Company: APPLE FINANCIAL HOLDINGS, INC.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
Hi I'm a XX/XX/XXXX worker survivor that needs your help. In XX/XX/2021 I had to close my office due to the covid epidemic I had my mail going to my long standing UPS mailbox address of over 10 years @ XXXX XXXX XXXX XXXX XXXX which is about 100 feet from Apple Bank, so I opened up a business account at Apple Bank not knowing they was just fined 12.4 Million by he FDIC for bad policies related to money laundering. They opened my account I think they took their frustration out on me. I had an approved XXXX loan deposited in my Apple account from XXXX Bank I was approved for SBA loan and Apple bank held my money for 23 days then said they would close my account because I use a mailbox. I told them when I opened my account that I had to close my office in XXXX XXXX so I'm at the XXXX XXXX XXXX address and working from home. They used a too hard knee jerk reaction to me when they closed my business account, Hers is how they over reached and did improper banking policy, They said they would Cut Me a Check For my Money, instead of cutting me a check for my balance they chose to PUNISH ME BY SENDING BACK MY APPROVED XXXX LOAN back to XXXX Bank! I was in shock and puzzled, after holding my money for 23 days they close my account because my business address was at a UPS mailbox about 100 feet from the Apple Bank I deposited my money in. I had nothing to hide I told them when I opened up the account that I had to close my office due to covid. I also told them that the funds were for business day to day operations and that I have a Patent Pending Invention that helps keep people safer against covid. I showed them my Invention. I also told them that Im a XX/XX/XXXX survivor worker with an inoperable XXXX and I've had 12 surgeries and the Doctors just removed my XXXX I told them everything and my plans for my business and God only knows why I was Punished by Apple Bank instead of being treated fair and in a usual normal and sane manner at the same time I think Apple Bank either fired some of its personnel and heads were rolling because their staff and their bad policies dealing with money laundering caused Apple Bank to get Fined 12.4 Million Dollars and I think they were trying to turn over a new leaf by showing their corporate office that they are sanitized now Look corporate we just sent back XXXX and closed a business mans account because he was using a mailbox. So we back on track please dont fire any more Apple employees. I dont have a problem that a bank would close my account, But to tell me they would cut my a check for my money but instead send my money bac to the lender! That Ruined all of my plans and it cast me in a bad light with my lender XXXX Bank who then revoked back my already dispersed XXXX loan, They destroyed my good relationship I had with XXXX Bank. I had rented a booth at the XXXX XXXX XXXX months in advance that cost XXXX so I could exhibit my Patent Pending Open Close Face Mask and I also needed to file for Patent Protection in a the countries I selected. Apple Bank has ruined my business theyve been a night re for me and has caused me, my business and my Patent Pending Invention Incalculable financial loss and harm and damage and all of the shock and stress on my health. Shame on Apple Bank Corporate Officers Senior Staff Branch Managers and bank policy personnel! For taking their problems out on a small business customer. Please help me hold Apple Bank Accountable for their continued bad behavior and disregard for my welfare. Close my account that's one thing, but to tell me you would cut me a check for my money and Instead send it back after holding it for 23 days Is over reach, irresponsible, unnecessary, cruel. Albeit Apple Bank has plenty of customers that had to pivot to a mail box address due to covid and they didn't harm them, Their still using mail box addresses. Its a circus at Apple bank and when heads were rolling due to the fine They used me as an example that they are now sanitized by making me a False poster boy to show Apple Banks Corporate Look were tough on possible fraud They used me as an example to try and show that their turning over a new leaf. Please Help Me Apple Bank Violated me and Ruined my business unnecessarily. Please see attachments of some of my Patent Pending Inventions That both help to save lives, First is The Open Close face Mask That allows people to eat and drink beverages without having to take off the mask, keeping them safer from getting covid, and The companies name sake the XXXX Is an Umbrella with reusable shopping bags inside of the handle. Having reusable shopping bags available for people to use instead of those single use plastic shopping bags that pollute our ocean and earth. My Inventions are my contribution to help humanity by saving lives. I paid XXXX to my Patent Attorney XXXX XXXX and tens of thousands more sustaining my business and Apple bank Threw me under the bus just so they could score Brownie points with their corporate. It made me sick and still makes me sick, no words can describe how heart broken I am. Please help me. Sincerely, XXXX XXXX / Owner / Inventor of XXXX XXXX email XXXX tel XXXX -- XXXX Please see some of my inventions below, just XXXX the word XXXX and click on Images

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation