Consumer complaint received 2023-03-30
Company: Experian Information Solutions Inc.
State: MT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
Hello, I am writing to file a dispute regarding the XXXX XXXX XXXX XXXX ( XXXX ) inaccurate and incomplete information being reported on my credit report. Specifically, I am requesting that you enforce the legal requirements outlined in the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ) with regard to the following violations : Section 607 ( b ) ( 1 ) of the FCRA requires that credit reporting agencies report accurate and complete information.

Section 607 ( b ) ( 7 ) of the FCRA requires that credit reporting agencies report the date of last activity on an account.

Section 312 ( b ) of FACTA requires that credit reporting agencies notify furnishers of information about a dispute.

Section 312 ( c ) of FACTA requires that credit reporting agencies promptly delete or modify any disputed information that is inaccurate or can not be verified. 

Specifically, I am concerned about the reporting by XXXX XXXX XXXX, related to an account with the original creditor XXXX XXXX XXXXXXXX XXXX XXXX XXXX with account number XXXX. 

According to my credit report from Experian and XXXX, the account type is listed as " Collection, '' while XXXX XXXX reports it as an " Open Account. '' This discrepancy in reporting violates Section 607 ( b ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to report accurate and complete information. 

Additionally, XXXX XXXX did not report the date of last activity on the account, while Experian and XXXX reported different dates. This violates Section 607 ( b ) ( 7 ) of the FCRA, which requires credit reporting agencies to report the date of last activity on an account.

Furthermore, Section 312 ( c ) of the Fair and Accurate Credit Transactions Act ( FACTA ) requires credit reporting agencies to promptly delete or modify any disputed information that is inaccurate or can not be verified. If the disputed information related to this account is found to be inaccurate or can not be verified, XXXX XXXX XXXX must promptly delete or modify it. 

XXXX XXXX XXXX, with account number XXXX to XXXX XXXX XXXX the account type was reported as an " Installment account, '' while Experian reported it as an " Auto Loan. '' This inconsistency may be inaccurate and incomplete, violating Section 607 ( b ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting agencies to report accurate and complete information.

Furthermore, all three credit bureaus report that I was 30 days late on XX/XX/XXXX, which is not true. I have not missed any payments on this account. This could be a reporting error and a violation of Section 623 ( a ) ( 1 ) ( A ) of the FCRA, which requires credit reporting agencies to maintain reasonable procedures to ensure maximum possible accuracy of information. 

XXXX XXXX XXXX and XXXX have reported on my credit report. Specifically, according to XXXX, the monthly payment, credit limit, and payment status were not reported for account number XXXX. 

These violations of the FCRA have had a devastating effect on my life. As a result of these errors, I have been denied credit and have been unable to secure a loan for a home that I desperately need for my family. The stress and anxiety of being denied these opportunities have also impacted my health and my ability to work. 

I am requesting that XXXX XXXX XXXX and XXXX remove these unverified collection accounts from my credit report. These accounts have been inaccurately reported and are unfairly affecting my credit score and my financial opportunities.

Furthermore, I urge the CFPB to enforce the legal provisions of the FCRA, specifically Sections 607 ( b ) ( 1 ), 623 ( a ) ( 1 ) ( A ), and 623 ( a ) ( 2 ), which require credit reporting agencies to report accurate and complete information, maintain reasonable procedures for accuracy, and conduct a reasonable investigation of disputed information. 

According to my credit report, the XXXX XXXX account ( XXXX ) shows a monthly payment of {$0.00} and does not report any past due status. This information is inaccurate and incomplete, and as such, violates Section 607 ( b ) ( 1 ) of the FCRA, which requires credit reporting agencies to report accurate and complete information. 

Additionally, I believe that XXXX XXXX XXXX have provided inaccurate and incomplete information to XXXX XXXX, which violates Section 623 ( a ) ( 1 ) ( A ) of the FCRA. This section requires credit reporting agencies to maintain reasonable procedures to ensure maximum possible accuracy of information. 

XXXX ( account number XXXX ). The credit reporting agencies, XXXX XXXX, Experian, and XXXX, have not reported the monthly payment, number of months/terms, high credit balance, and last reported date for the account, which may be considered incomplete information and a violation of Section 607 ( b ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ).

Additionally, the credit reporting agencies maintain reasonable procedures to ensure maximum possible accuracy of information under Section 623 ( a ) ( 1 ) ( A ) of the FCRA. If XXXX failed to provide accurate and complete information to the credit reporting agencies, this could also be a violation of the FCRA. 

XXXX XXXX XXXX account as " Open account '' while Experian reported it as " Installment. '' This conflicting information is incomplete and inaccurate and violates Section 607 ( b ) ( 1 ) of the FCRA, which requires credit reporting agencies to report accurate and complete information.

Furthermore, Experian reported that the XXXX XXXX XXXX account had a term of only one month, while XXXX XXXX did not report any number of months/terms. This incomplete information violates Section 607 ( b ) ( 1 ) of the FCRA. 

In addition, XXXX XXXX reported an incorrect last active date of XX/XX/XXXX for the XXXX XXXX XXXX account, while Experian reported XX/XX/XXXX. This discrepancy violates Section 605 ( a ) of the FCRA, which requires credit reporting agencies to report only accurate and current information. 

These inaccuracies have greatly affected my life. I have been trying to secure a loan for a new car, but the false information on my credit report has prevented me from getting approved for a loan with reasonable interest rates. This has caused a lot of stress and anxiety for me and my family. 

I request that XXXX XXXX XXXX and XXXX XXXX XXXX XXXX remove the unverified collection account from my credit report immediately. I also ask that you enforce the legal requirements of the FCRA and investigate these potential violations. It is my hope that these inaccuracies can be corrected so that I can move forward with my financial goals. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation