Consumer complaint received 2016-07-18
Company: U.S. BANCORP
State: ID
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
This is an addendum to my original complaint number XXXX. My last " dispute '' regarding this number was made on XXXX XXXX, 2016 in a phone call with XXXX. Since that time I have tried to contact US bank at their corporate office as well as at the Oregon phone number they gave me for their District Manager. I have been unable to reach anyone over the phone. I wanted to speak with someone who could tell me where I could send my documentation that REFUTES allegations made in their letter dated XXXX XXXX, 2016 written by a XXXX XXXX at the corporate office in XXXX XXXX, Minnesota. I have been told by XXXX different switch board operators at XXXX different offices for US Bank in Minnesota that it is Company Policy to NOT give out phone numbers to Consumers ... I find this to be a very " NON-transparent way to run a federally regulated bank. I was even told that they could not give me ANY information on how I might contact their legal department either by phone, email, or regular mail ... .I have made every attempt to try to get my documentation into the " right '' hands at US Bank so that they can see that their " representation '' of the way things happened since THEY, US BAnk, reported me dead on XXXX XXXX, 2016 are in fact false and misleading. It is obvious that they have no desire to get this matter corrected and refuse to accept their culpability by simply in a very benign way ( avoidance ) to created obstruction to my efforts to resolve a variety of issues that have arisen since THEY, US BANK reported me dead on XXXX XXXX, 2016 ... .I made a call to XXXX and then to XXXX on XXXX XXXX, 2016 without any result other than to be told by both operators that they were not allowed to give out phone numbers or any other information including how to reach their legal department. I believe that federal regulations should NOT allow this kind of lack of Transparency ... .Because I have been unable to make contact with anyone regarding my issues with US Bank , I am next going to file a complaint with the OCC/Department of the Treasury regarding my experiences with US BAnk. Please consider this as additional issues with US Bank that began with US bank reporting me dead to XXXX on XXXX XXXX, 2016. Additionally, I again, had my XXXX XXXX credit card used fraudulently on XXXX XXXX and XXXX XXXX, 2016. Because purchases totalling nearly {$4500.00} were made on my card, online fraudulently, I believe that the issues created by US BANK are still 90 days later continuing to create credit problems and undue stress and I believe that someone at US BAnk needs to be held accountable and that US BANK needs to step up and do whatever it takes to rectify a problem that was initially created by them!!!! It is obvious by their " avoidance '' to actually allow me to present my documentation to them and/or to speak directly to a person in their legal and/or auditing department, that US Bank needs to be reprimanded by someone and somehow ... The abuse that I am being put through as a result of the " ERRORS '' made by US Bank need to be put to an end SOONER RATHER THAN LATER!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation