Consumer complaint received 2021-07-23
Company: R & B Corporation of Virginia
State: DE
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX : my credit score dropped significantly and I learned from my credit report ONLY that I had been charged by Credit Control Corporation for the dates XX/XX/XXXX, {$1000.00} and XX/XX/XXXX, {$5100.00} for XXXX  that occurred while I was XXXX  at XXXX XXXX XXXX XXXX in XXXX XXXX, Virginia, in XX/XX/XXXX. The hospital and the collections ' agency did not notify me of a debt. I was also XXXX  at the times of XXXX  and the XXXX  is responsible for these costs, not me! The XXXX  is XXXX XXXX XXXX XXXX  located in XXXX and XXXX XXXX, Virginia. 

XX/XX/XXXX : I called XXXX XXXX in XXXX, VA, and I informed them that I did not owe this balance. They noted that the XXXX  had submitted insurance information for the XX/XX/XXXX, XXXX, but not the XX/XX/XXXX bill. The representative indicated that she would submit my case to be removed and remedied and someone would contact me back, but this never happened. 

I called Credit Control Corporation directly and informed them that I do not owe this balance. I told them that I was XXXX  at the times of XXXX  and that the XXXX  is responsible for these costs. The informed me that they would investigate it and contact me back. They indicated that they did not have a forwarding address to submit these bills to me, but they could have gotten it with my social security number, as they had no issue notifying the credit bureaus of this payment which I do not owe. I gave them my updated address and phone number and requested a copy of the bills, but they never sent me a billing statement. 

I contacted the XXXX XXXX XXXX and spoke with XXXX XXXX about these costs. She informed me that my case was forwarded to the Finance Dept. at XXXX XXXX XXXX who would handle the matter. This never happened. 

My insurance paid for my portion of the XXXX  from after my release from XXXX  custody on XX/XX/XXXX. They covered {$4300.00}, leaving a balance of {$1000.00}, which the XXXX  owes. However, they did not submit insurance information for the XX/XX/XXXX, balance of {$5100.00}. 

XX/XX/XXXX : My credit report reflected another balance from XXXX XXXX XXXX in the amount of {$170.00} for the date XX/XX/XXXX. I was XXXX  at this time and the XXXX  is responsible for this payment. They XXXX  submitted no payment information and XXXX  sent me no billing statement or notice of payment owed prior to reporting on my credit report. They indicated that they did not have a forwarding address, but they could have gotten it with my social security number, as they had no issue notifying the credit bureaus of this payment which I do not owe. 

I contacted XXXX XXXX again and spoke with a representative who informed me that no insurance information had been submitted by the XXXX  for the XX/XX/XXXX XXXX  and that I was responsible for the payment. This is not true. The law states that the inmate is not responsible for medical care incurred as a result of XXXX  or while XXXX. In XX/XX/XXXX, the XXXX  refused to provide me with insulin and tracheotomy care, physically assaulted me, all of which resulted in me losing consciousness and needing XXXX. Their negligence put me in the hospital and they are refusing to pay the costs of the treatment, resulting in negative reports to my credit. 

I recorded all phone calls made XX/XX/XXXX and XX/XX/XXXX, as evidence of the hospital and collections agency refusing to bill the proper source for payment. I notified them that I would be filing this complaint. 

Thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation