Consumer complaint received 2015-10-31
Company: Shellpoint Partners, LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Multiple attempts have been denied by XXXX XXXX XXXX ( XXXX ) my previous loan servicer ; prior to the loan transfer to a company known as Shellpoint Mortgage Servicing ( SMS ), located at XXXX, SC XXXX. The reason behind these requests to XXXX and SMS, are primarily because of the originator of our mortgage loan was closed down due to fraudulent lending practices 2 years after origination of our mortgage. I have desperately tried to force XXXX and Shellpoint to provide me with a full response to a Qualified Written Request ( QWR ) on several occasions. These failures are direct violations to H.R.4173 - Dodd-Frank Wall Street Reform and Consumer Protection Act ( 111th Congress ( XXXX ) Both XXXX and SMS have failed to and refused to provide me with specific, mortgage assignments, sale affidavits, allonge ( s ) to the Note, all deed of trust transfers updating and county recordings. My requests for proof of ownership and custodial servicing rights have all been ignored. I 'm being led to believe that my loan was originated with XXXX. ( XXXX ), then allegedly transferred or sold to XXXX XXXX XXXX ( XXXX ), then sold or transferred to XXXX d/b/a Shellpoint Mortgage Servicing ( SMS ) without acknowledgment of possession or ownership of documents requested pursuant to 12 U.S.C. Section 2605 ( e ) ( 1 ) ( A ) and Reg. X Section 3500.21 ( e ) ( 1 ). Furthermore, it is my claim that XXXX as well SMS has continued to perpetrate the original fraud that our family endured under the illegal lending business practices of XXXX. Our mortgage loan was originated on XXXX XXXX, XXXX, by a company known as XXXX ( XXXX ) This company was founded in XXXX and in XXXX, XXXX, went out of business. The company was founded in XXXX and was based at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX. In XXXX XXXX, at the time offered subprime lending and mortgage financing services in California. Unbeknownst to my family, over a five year span XXXX, wrote {$3.00} XXXX in mortgages, lending money fast and often on onerous terms, to people with shaky credit. XXXX would line their pockets with exorbitant fees and they boosted by high costs and interest rates, high even by subprime market industry standards. XXXX, after-tax profits averaged 29 percent of revenue. In XXXX, XXXX, had its biggest year, profit topped {$37.00} XXXX. As a result XXXX would lose their homes. We later discovered that XXXX, lending licensing was revoked on XXXX XXXX, XXXX, by The Department of Corporations of California reference OAH CASE NO. : ( XXXX # XXXX ). ORDER SUMMARILY REVOKING CALIFORNIA FINANCE LENDERS LAW LICENSE OF XXXX. There are multiple pending lawsuits against XXXX, for altering HUD-1 Settlement Statements which is a Federal crime as well as padding or stretching appraisal reports in order to increase lending amounts to exceed actual property values, at the time of closing. Increases which ultimately forced XXXX, to falsifying income documents in addition to not providing my family with truth in lending disclosures and amortization schedules. All of which are violations to RESPA and the Fair Debt Collection Act ( FDCPA ). For these reasons it is unjust and illegal for SMS to enforce foreclosure action on XXXX XXXX, XXXX, against my original deed of trust, prior to providing proof of my mortgage debt. I implore your office to open and immediate inquiry into these predatory actions and violations to consumer protection laws being ignored as well as potential securitization fraud. I 'm prepared to file a civil litigation suit if necessary in order to resolve this matter once and for all.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation