Consumer complaint received 2015-06-16
Company: Ditech Financial LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Green tree XXXX what you want to call it is a disgrace to mortgage lending. lets go back to when i refinance with then green tree/XXXX. in XXXX i was doing fine in a HUD loan paying XXXX monthly. we decided we wanted to do some home repairs so we were going to get a XXXX mortgage through green-tree/XXXX, i was told that we could get a loan of XXXX paying XXXXmnth. after a long wait for the funds we told we had to refinance. biggest mistake ever on my part. i agreed. not knowing about balloon payments, pre payment penalties, and all the tricks. we fell victim to green tree 's predatory lending practices and it did n't take long for us like many other to be " underwater '' in our loan, we owed more than the home was worth. went went from paying {$880.00} to paying XXXX with 11.5 % INTEREST RATE. it was too much for our income which by the way the green-tree XXXX broker provided false XXXX and pay-stubs to further set us up for failure from the get go. eventually we got a couple months behind and our loan was sent to the collection department. wow! where should i begin. XXXX it was so much dishonesty and corruption all the agents used the XXXX and XXXX in the beginning. different people, same name. they would call XXXX in the morning up till XXXX at night demanding payment sometimes XXXX a day. they would call family, friends and neighbors. they would give personal information to third parties.it seemed there goal was not to collect but put us in worse situation, example we would be a month behind, they would refuse to take that months payment if we did n't pay the upcoming months payment which was n't due yet. if i sent it to them they would send it back. then demand three months payment and then threatening foreclosure cause now the loan is in " default '' by there standards. understanding we were over our heads we attempted to sell the property but could not cause of their prepayment penalties. we were stuck. I paid green-tree XXXX and refinanced to a still outrages 8.9 % now paying XXXX over the next couple of years although we struggled paying that amount we did. green tree got worse with there collection practices. threats. unreasonable demands for money, often telling me to borrow the money from strangers, refusing money one month then taking it the next month. then they began to harass my elderly mother. i warned them that she was not healthy and to deal with me only but every chance they got they called her. XXXX confusing her head with threats of having her removed from the home immediatelyXXXXin recent years i eventually had to file bankruptcy protection paying {$220.00} to them while still paying mortgage. my mother is XXXX yeas old a very comfortable where she lives thas why we fought so hard for this property. but its been a constant struggle with green tree and there blatant non professionalism and unfair collection practices. after all these years we finally got our mortgage to a affordable rate and monthly fee but my mother fell victim identity theft and a check was returned. it went to collections although by then we settled with the bank and were willing to pay what we were behind, green tree sent it to foreclosure. eventually cancelling it. right now where in limbo. they wont except what we are behind. they want money from before the bankruptcy. over XXXX we are just sick and tired of this company and feel something needs to be done. starting now!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation