Consumer complaint received 2016-10-19
Company: WELLS FARGO & COMPANY
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
My account became over drawn for around {$200.00} some odd dollars. We knew it was going to become over drawn as we had an investigation with XXXX XXXX with my husbands previous employer & did not receive any income for close to two months. A person at the company who was unauthorized to verify employment & wages told XXXX that he was fired. He was laid off. You have a three week waiting period for unemployment benefits & when we became close to payment, the day before actually XXXX calls to verify employment & because of what was said we had another month for the investigation. I can imagine the agents have a rather large work load, so its understandable how long everything took. I go to make a deposit to bring my account current I see the fees. A loan payment was hitting the account however its broken down on the statement as XXXX payments principal & interest. So I received XXXX fees per hit on my account for overdrafting it. Then they hit the CC & loan account with fees. OD fees, reversal fees, transfer fees. I never signed up for OD protection. Its my understanding that something was said about OD protection in 2010 & customers need to sign up for this service. Said & done we were close to {$1000.00} in fees. Then we start seeing a nightmare unfold on the news regarding WF in California. I 'm assuming this might be the cause of the odd customer service I received. In the bank they tell you to call. I call they say go in. Loan department says DONT call they wo n't work w/you they just want full payment. Husband goes in they tell him to call WF fraud & file it on WF. I resorted to email and made it very clear that I had 100 % intentions to bringing all of my accounts current as I 'm working on getting a home loan with them. They maxed out a CC with over drafts & closed the card at 60days late. We called the CC people & they were prepared to reverse it all reopen the card refund any fees however they could not because the checking was to overdrawn. Increased out of pocket for late fees, loss of credit capacity & loss of credit expectancy WF ran credit 16 times in 1 day. One does n't affect your score, sixteen does. I am currently in contact with Transunion & XXXX XXXX on getting the evidence in writing that shows WF credit pulls & how they affected my XXXX. Went into the bank again & they told me there was nothing they could do to help me with my account I needed to call collections. I called collections & they could not do anything about the excessive fees. They have now closed all my accounts & are making threats to take any of my assets and prevent me from obtaining checking accounts at other institutions. We 've been working on credit for 3 years in order to get a home loan with WF for a house we 've been renting for five years. Received a mortgage pre-approval from another bank how ever my score has fallen below XXXX from close to XXXX. I am prepared to pay half of the fees on my checking account, they can leave the fees they put on the loan and credit card provided they remove all negative information they have put on my credit and my husbands credit and reopen my accounts with them. I do n't feel its necessary to suffer for this for seven years after I was in good standing with them and made my CC and loan payments on time until this happened. My checking account is overdrawn by XXXX some odd dollars and XXXX of that is fees. My account only had OD protection from its linked savings. I fully intend on protecting my credit.

Company response to consumer: Closed with explanation