Consumer complaint received 2016-04-12
Company: CITIBANK, N.A.
State: FL
Product: Credit card
Issue: Advertising and marketing

Complaint:
I applied for a citi prestige card on XXXX XXXX based on a XXXX ThankYou points after spending {$0.00} promotion on citi site. When I received my approval letter, it mentioned about {$3000.00} spending within three months. I contacted Citi via secure message about the discrepancy. I received a reply that citi is aware of this incidence and is investigating. Since then I have called several times and sent several secure messages but I keep on getting the same reply. It has been more than three months now. I contacted citi card including citi bank CEO XXXX XXXX XXXX XXXX on XXXX XXXX. I received a call back from citi and a Secure Message ( SM ) confirming that the points will be credited to my account by XXXX XXXX. I did n't receive the points or any communication until XXXX XXXX. I contacted Citi card on XXXX XXXX. I received a message that did n't make any sense. It was referring to events outside of the issue and with no relevance to me. On XXXX XXXX, i contacted XXXX XXXX. This seems to be a scam orchestrated by citi card. I am not alone. Many customers have been affected by this and citi is giving a run around. I have attached my correspondences with citi for your reference. Now, I am filing an official complaint. 

Message From : meXXXXom Subject : Thank You Points Spending requiremen Date : XXXX XXXX, 2016 XXXX EST We understand the importance of prompt, accurate assistance, and we apologize for the incorrect information you received. The resolution regarding the promotional offer to earn XXXX bonus points if you spend {$0.00} that was posted in error was scheduled to be corrected by the end of XXXX. Unfortunately, this has been delayed and the bonus Thank You points will post to your account of the end of XXXX. We apologize for any inconvenience this may have caused. 

If there is any way we can be of further assistance, please feel free to contact us. 





From : XXXX Subject : Thank You Points Spending requiremen Date : XXXX XXXX, 2016 XXXX EST I am upset with the current response. The person who responded was either drunk or is incompetent. My assessment is based on the following observations XXXX The person neither did read the message nor did thorough investigation. The previous response from citi SM is as follows From : meXXXXom Subject : Thank You Points Spending requiremen Date : XXXX XXXX, 2016 XXXX EST We do not have an exact date on when the issue will be resolved ; however, the bonus Thank You points should post to your account by the end of XXXX. If there is any way we can be of further assistance, please feel free to contact us. - The promotion was for citi XXXX, there was no mention of citi preferred. But, the current response many times refer to that - I applied for citi prestige on XXXX XXXX, the day the promotion was published in citi website. I know I dont have a citi preferred card. Hence, it is of no use to mention it in the response. Because, I know what I was doing. I would expect a response from you within next 3 hours failing which I will escalate this matter. 

From : meXXXXom Subject : Thank You Points Spending requiremen Date : XXXX XXXX, 2016 XXXX XXXX Unfortunately the offer to earn XXXX bonus ThankYou Points for {$0.00} spending was inadvertently made public for the Citi ThankYou Preferred Card account. Our records do not indicate you have a Preferred Card account in your name and therefor your Citi Prestige Card is not eligible for this offer. 

Your account is enrolled in the promotional offer to receive XXXX bonus ThankYou ( R ) Point ( s ) as long as you spend {$3000.00} by XXXX/XXXX/2016. 

Please allow 1-2 billing periods after you have made the necessary purchases for the points to appear on your statement. If they have not appeared after that time, please call us. For your convenience, our number is lis

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief