Consumer complaint received 2017-11-20
Company: Miller, Stark, Klein and Associates
State: CO
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
I initially spoke with this company back in XX/XX/XXXX, and XXXX XXXX explained that they were trying to collect an old debt from a XXXX XXXX Credit card from 2006. I informed her that this debt has already been resolved and she proceeded to explain how that was not the case as the collection agency I paid was not the correct one. After a few more minutes of communication, I requested that she send me documentation in writing, and she immediately said, " Good Luck to you XXXX XXXX '' and hung up. Weeks later I heard nothing else from this company before my father in another state called me to tell me that they called his home phone looking for me and also told them that they had been unable to make any contact with me, which obviously was n't true. That was Friday XX/XX/XXXX. I called the company back that day and spoke with a gentleman who answered the phone. I explained my frustration with the first call, and the fact that they were calling my parents and lying about not being able to get a hold of me, and he resonated with my feelings of the level of unprofessionalism. I continued to explain the situation to him, and he flat out told me that the company I previously paid to clear the debt was a scammer and the debt is still owed. He went on to tell me that XXXX XXXX directly was placing a judgment on me. I requested documentation and he said that he could email it to me. I asked for it to be sent by mail and at that point he said, " Well, I can do that, but I have to label this as dispute ''. I told him that was fine, whatever he has to do to send me documentation in writing, and he finished by telling me good luck and hanging up on me. After being hung up on again, I tried to call back, and no one would pick up the line. On Monday XX/XX/XXXX, I received 6 calls within an hour and one voicemail. The voicemail was from a woman in compliance, who stated that they have made several attempts to contact me at my address, which they have not done, and if there is a lawyer that they need to speak to, they need that persons contact information, and if things are not resolved by the end of today they will be taking further action. I called her back and once on the phone I started by trying to explain the history of this, and that her statement that they have not reached me is false as I have spoken to two people within her firm. She seemed surprised by that and as I continue to explain the history, she quickly cut me off and told me that I started off the call wrong and as such she is not going to speak with me but continue forward with the action. We each began yelling and I asked several times for her to let me speak and she would not allow me to do so. She stated that she was going to contact my place of employment in lieu of speaking with me directly and continued yelling and screaming at me, at which point I had to hang up because it got so contentious.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation