Consumer complaint received 2015-06-19
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker

Complaint:
My husband and I are writing to inform anyone and everyone about our predicament. In 2006 we refinanced our home with our " financial advisor '' who obviously swindled us into a deal that we can not get out of. We have tried working with our loan servicing company at least 2 times to get a fixed, lower interest rate and were always denied. So unfortunately, we decided to pay XXXX XXXX XXXX XXXX {$3000.00} because they guaranteed that they could help us negotiate with OCWEN. Another swindler. We are in an upside down mortgage and just wanted to lower our interest rate and make it fixed! 
Why are good people like us continually running into this issue? We pay our bills on time and have never missed a house payment, although others have advised us to stop paying the house payment so that we can get help, and because of that, we can not get a simple, permanent reduction in our variable interest rate. Is this legal? Certainly it is n't ethical! 
After XXXX agonizing months, with us repeatedly sending OCWEN our documents, they denied us again. Why does this keep happening to us? Because they want our money and because we can pay so that means that we do n't deserve a break? 
So after returning from being with my sister for 2 months who is currently undergoing XXXX for XXXX XXXX, we tried to get help from XXXX XXXX. The man was helpful and quite nice, but after XXXX minutes we found out that they can not help us because our original loan was not financed through Fannie Mae or XXXX XXXX. So for this reason, we do n't qualify. Is this our fault? Is there nothing that we can do to just get a fixed, lower interest rate??? 
So I would love to know if there is anyone, anywhere, who can help us? We just found out within the past 2 weeks that my husband 's income will be reduced by {$5700.00} a year because our legislators took money away from the most vulnerable people -- the children. He is a XXXX in a XXXX XXXX school and has been receiving that money for working an extra hour of instruction each day but because his school population has only 85 % free and reduced lunch, they no longer qualify for this benefit of an extra hour of instruction. This happened to XXXX out of the XXXX schools that have this XXXX XXXX hour. Since I am a retired XXXX and am on social security and my retirement pension, that is a big chunk of change coming out of our pockets each month. But did our legislators care about robbing our students of a quality education just because they are n't poor enough? Really? So now just at his school, that 's about XXXX teachers that will lose that money in a time when the prices of everything goes up but their salary. 
Just like the children fall through the cracks, now we fall through the cracks because we do n't qualify for any kind of help. Every time we try to get help, it is a draining process both physically and emotionally. 
We believe they have NO motivation to help us because they will lose our hard earned money and we always pay our mortgage payment.

Company response to consumer: Closed with explanation