Consumer complaint received 2022-01-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
So as I have been trying to fix my issues with identity theft and having XXXX  XXXX put an extra stress on my situation, I was able to apply for unemployment and the additional XXXX offered. I had noticed that my application for funds was in XX/XX/XXXX, when the job I had closed for pandemic reasons I didn't get my funds though until early XXXX, making me wonder why. So as I normally use XXXX for my email communication, I had noticed that someone had filed claim under XXXX. Both XXXX, I had an XXXX too but have been locked out for sometime and XXXX wouldn't let me regain access. 
So, I had a bunch of transaction issues I disputed with my XXXX  card thru BofA, and some of the funds were reapplied, but not all. I tried thru the online XXXX  acct I had with XXXX to notify them of the possibility of fraud on the other acct with XXXX. But never had response, just reissued cards. So when the year was up, I decided to switch to XXXX to kinda wrap the accts together to have them understand what I was talking about. Turns out that they used XXXX for verification to avoid identity theft. So I had actually already used this when I came back to Ca in XXXX and when I tried to use it for gov benefits, it rejected me. So I had to video chat my identity. Linking my other acct XXXX this time cause my original XXXX had been compromised, I let the service know that my situation was kinda alerting me to fact that their verification process is not so 100 %. No reply really from them. So I continued my claims and fighting the identity theft with creditors, noticing some statement issues that I still have to let them understand since the original complaint wasn't understood and the answers I got were vague and they actually closed accts putting me in a more destitute situation. After +10years of being credit awesome. 
So irs time comes and even though I tried notifying the Treasury, fed, and XXXX n my banks... About this issue, I got locked out due to my phone hacked number stolen n for whatever reason they just didn't believe me. So I pulled the 1099g from both emails from XXXX  website and noticed that the XXXX was correct I think as far as amount but the pandemic was not their making me send in another question to them with no reply. U checked the XXXX which I hadn't used yet and saw that both boxes had amounts of XXXX making me think they gave family leave money? But wasn't sure. Let XXXX know. 
As I mention to all people I try to communicate with, even sec. Fbi.ftc and so on .my mail USPS and email and phone calls are being rerouted but I don't know where. I even notified XXXX because I wasn't understanding why lawsuits or any high dollar received was only prepaid and not directly deposited into an acct, thinking even if they didn't have a personal one b4, they could now. So suspicious. So I requested an audit because I saw lawsuits in my name but never had received funds or knew legal. Even out of country. Having pending claim with XXXX breach and 4 claims filed n still no idea if they have paid... I asked but I have ref. Numbers. it's for something like identity theft. Which I am victim of now. They even altered my id, maybe real id, so pic even isn't me anymore. I question the thumb print? 
So, to the point... 
My prepaid sent me a notice, I tried to log on. Didn't get my reset code, and phoned in. I ended up clicking on mailing address for email and noticed that the pre paid address was redirected thru another site, which I looked up and called but it is located out of us. So it was bounce serving an it company. I had originally thought the issue was XXXX  thru XXXX XXXX XXXX. With a side adjustment of XXXX. But I'm no tech wizard So to this point the web address had XXXX in it, could have been started that long ago, but I had another issue in XXXX with a bankruptcy that was a XXXX  XXXX trustee in XXXX XXXX, ca that was dismissed. I never knew wasn't notified. I had left my husband due to safety issues that no one understood. So 13 years later I find being XXXX  and after the loss of my home which actually didn't happen til XXXX per records on line. I could have saved my home, not lost my kids and my bank accounts that were frozen. Funny how it happens that they stole my acct info, money and id. Never notified, living in DC. XXXX. I did get my SSI, or so I thought. I think I'm still not getting it 100 % even with a lawyer that didn't make sure his services were up to par and his client was taken care of. He got paid, I'm XXXX  for XXXX after working my whole lyfe. But I did manage to focus on going to school couch surfing n got my XXXX degree in XXXX. 
So if you have issues with fraud claims identity theft and real estate fraud with what I think is reverse mortgage ... per the strange emails I get on XXXX. For claiming money on XXXX. And XXXX. It's a sheeted site I can get into that is connected to XXXX XXXX I think in Florida. I looked at acct offering the other day and noticed they had a XXXX account I think it's called where basically it aids in money laundering. People 's lyfe savings away. So you might want to look into it when looking at other complaints. 
My knowledge is basic, but I was in XXXX b4 I lost my job for being late. And then I lost my lyfe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation