Consumer complaint received 2023-02-13
Company: CITIBANK, N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
XX/XX/XXXX XXXX XXXX XXXX : XXXX Address : XXXX XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX XXXX CitiBank XXXX XXXX XXXX XXXX XXXX : XXXX Account Number ending : XXXX Debit Card number : XXXX Citibank address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, XXXX Citibank branch number : XXXX Citi Reference Number XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX ATTENTION : Escalation To - Citibank Senior Management ( Level 4 ) or Head Citi Executive Response Unit . 

On XX/XX/XXXX, Citibank customer XXXX XXXX was saved by his family from XXXX XXXX after receiving a letter from Citi Executive Response Unit that he will not receive his hard-earned money in the amount of {$22000.00} and his desperate attempts to get in touch with Citibank went unresolved. Citibank 's response Additionally, regarding the account ending in XXXX the remaining balance of {$10.00} will be mail to the address listed on the account within 10-15 business days XXXX XXXX family said they were devastated by the tragedy. It was a miracle to save his life, a few minutes later we will not have XXXX his family said. He actually saved the screenshot, and attached it to his XXXX note ; it showed the message from Citibank he will not get his {$22000.00} back. XXXX XXXX was planning this year XXXX to get married and buy his first apartment with the money he personally deposited {$22000.00} in his Citibank business account. XXXX family is accusing Citibank of XXXX XXXX, negligent infliction of emotional stress, and unfair business practices. 

Citibank violated systematic supervisory failures and gave Citibank customer XXXX XXXX false or misleading information. Citibank since late XX/XX/XXXX failed to exercise due diligence before responding to XXXX XXXX 's concern about his business account and his funds On XX/XX/XXXX, Citibank customer XXXX XXXX deposited in his Citibank business account cash of {$22000.00} personally at a Citibank branch XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, United States On XX/XX/XXXX, Citibank customer XXXX XXXX initiated an international wire transfer in the amount of {$22000.00} to his mom XXXX XXXX wire transfer reference number : XXXX On XX/XX/XXXX, Citibank contacted customer XXXX XXXX via a phone number registered with his Citibank account and confirmed and verified the wired transfer. Citibank successfully confirmed the wire transfer over the phone and told customer XXXX XXXX it will take 1-5 business days for the money to arrive in the receivers bank account. 
On XX/XX/XXXX, Citibank froze XXXX XXXX 's business account and marked the wire transfer fraud. 

On XX/XX/XXXX, Citibank blocked all of XXXX XXXX 's access to his business bank account, access to his funds, online access, and bank statements From XX/XX/XXXX, to XX/XX/XXXX, the receiver XXXX XXXX could NOT pick up the money in the amount of {$22000.00} due to Citibank 's falsely reporting the wire transfer fraud On XX/XX/XXXX, Citibank requested the bank of the receiver XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX to send back the wire transfer in the amount of {$22000.00}. The receiver XXXX XXXX on XX/XX/XXXX, signed the request letter at the branch XXXX XXXXXXXX XXXX XXXX and authorized the XXXX XXXX XXXX XXXX XXXX to send the money back to Citibank. 

On XX/XX/XXXX, Citi Executive Response Unit sent a letter to Citibank customer XXXX XXXX and Citibank stated Additionally, regarding the account ending in XXXX the remaining balance of {$10.00} will be mail to the address listed on the account within 10-15 business days and Citibank completely ignored to clarified to Citibank customer XXXX XXXX about the request Citibank made and requested the {$22000.00} to be returned back to Citibank. 

Several attempts have been made to Citibank by customer XXXX XXXX requesting his money in the amount of {$22000.00} be released or sent to the address on file and each time Citibank completely ignored to address XXXX XXXX request. 

On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} From XX/XX/XXXX, to XX/XX/XXXX, Citibank customer XXXX XXXX made over 20 plus calls to Citibank to resolve this issue and Citibank failed to provide any resolution. 

On XX/XX/XXXX Citibank customer, XXXX XXXX received a Citibank check in the mail with the wrong amount, in the amount of {$10.00} Citibank check number XXXX and Citibank failed to send the correct amount, and the remaining balance in the amount of {$22000.00}. 

Enforcement Action Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, XXXX XXXX has the authority to take action against institutions violating consumer financial laws, including engaging in unfair, deceptive, or abusive acts or practices. XXXX XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. The Citibank customer XXXX XXXX order requires Citibank to Release the funds in the amount of {$22000.00} immediately to Citibank customer XXXX XXXX and send the available funds to the address on file. 

Citibank customer XXXX XXXX changed his telephone number ( XXXX ) XXXX and no longer has access to the old number ( XXXX ) XXXX can ONLY be reached via email or mail on file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation