Consumer complaint received 2017-01-31
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I have an auto loan with Capital One Auto finance in my name from XXXX of XXXX. My wife later took out a vehicle loan in her name with Capital One Auto Finance in XXXX of XX/XX/XXXX.I made payments by calling in and paying with my debit card, however I decided to start sending in Money orders because there is an extra charge to call in and make a payment ( about $ XXXX {$7.00} ). I would send in my monthly payment on time and my wife did the same. After several months of making payments by money order my wife received a letter that prompted her to contact Capital One Finance. The letter stated that she had over paid on her auto loan. Once my wife called, the customer service representative and my wife realized that all of my money orders were being credited to my wife 's account and not mine. The representative moved the payments to my account and assured her that it would not reflect negatively on my credit and that there was not a payment due until the following month. I do not recall the exact day that this occurred but the customer service representatives have confirmed that several payments were credited but refused to tell me the exact date ( which is concerning to me ). In XXXX, after continuing to make all payments on time after the money order mishap I received a call from a repossession company saying that my vehicle was up for repossession. I contacted Capital One Finance and they told me that I owed a payment that was due a year earlier. I never received anything in the mail about a past due payment or possible repossession. At first I believed that the customer representative did not clear every payment I sent in for my account. However, my wife contacted Capital One and requested a payment history report for her account ( her account was paid off in XXXX of XXXX ). When speaking to the customer service representative they realized XXXX payments were posted to my wife 's account that were money orders and should have been posted to my account. I will include a copy of those transactions from the payment history report. The money order was posted to my wife 's account without our knowledge. Since I did not have this knowledge and was afraid of having my vehicle repossessed I did pay what they asked and again have continued to make on time payments. I made sure that my account number, name and last XXXX of my ss were on all money orders as soon as I realized that my payments were being posted to my wife 's account the first time. I have confirmed with representatives that what I am saying actually happened, however they say they ca n't do anything that deals with credit. I have disputed several times through the credit bureaus, made a disputed twice through capital one and received a letter stating that the informant on my report is correct.. I am needing this fixed now because I have been approved for a mortgage if I can get this aacount cleared up and reporting the correct information. Currently, my XXXX credit report reflects late payments of XXXX and 90 days between XXXX XXXX and XXXX XXXX and a chargoff. This is all incorrect and it seems that Capital One has disregarded all of my good faith efforts to give them the opportunity to make this right. I need my mortgage loan and this incorrect information is the only thing between me getting my loan. Please help me have this incorrect information deleted from all three credit bureaus, as I am being made to suffer for a mistake that I had no control over.

Company response to consumer: Closed with explanation