Consumer complaint received 2017-10-27
Company: Lending Club Corp
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
There are several variations of XXXX XXXX XXXX name so here is the EIN number XXXX

My family and I were badly affected by Hurricane Irma. We were forced to evacuate ( mandatory ) and were on the road for 7 days without hot water, hot meals or electricity. As a result of being forced to drive across the state of Florida ( length and width ) to escape the storm, we exhausted our on hand savings. The work contracts I had with 4 different companies was affected as well. 3 cancelled permanently. I brought this to Lending Club's attention and was basically brushed aside. Finally after writing the entire executive team - I was offered the scarcest of natural disaster assistance plans.  Zero  reprieve, and interest only payments which were essentially due immediately. Instead of keeping to this plan, Lending Club then attempted an unauthorized withdrawal from my account of $XXXX+ dollars from the agreed upon terms shown below in this email from Lending Club -

 ---------- Forwarded message ----------
From: Lending Club 
Date: Wed, XX/XX/XXXX at XXXX XXXX
Subject: [Lending Club] Re: Your Hardship Plan Offer
To: XXXX XXXX 


##- Please type your reply above this line -##

Payment Solutions (Lending Club)
XX/XX/XXXX XXXX   PDT

Hi XXXX,

We are happy to hear that a hardship plan may work for you. Please review the next steps listed below.

Step 1: Review plan details
* Hardship plan interest-only payments will be in the amount of: $XXXX
* Hardship plan will start and end: XX/XX/XXXX and XX/XX/XXXX
* Original loan maturity date: XX/XX/XXXX
* New loan maturity date: XX/XX/XXXX
* Estimated amount of additional interest added to the loan as a result of modifying loan terms: $XXXX
* The final contractual payment at the end of the loan is estimated to be: $XXXX
* The regular contractual payments of $XXXX will resume: XX/XX/XXXX

By taking advantage of this hardship program, your account status will be reported to the credit bureaus:
* The same as the status it was at the time of the hardship payment plan approval. 
* As current upon successful completion of the trial period.
* With the past-due status as calculated from your original delinquency, if any, if the trial period is unsuccessful.

Step 2: Choose a payment method
* ACH debits: Please confirm that we have your correct bank account, (XXXX XXXX XXXX   Checking account ending in XXXX), on file. Also, that you, XXXX XXXX   authorize LendingClub to withdraw from your Checking account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX for the amount of $XXXX for your hardship plan payments. Finally, that we have your authorization to ACH debit this account on the date(s) described. By choosing this method, you are confirming all information is accurate and that we have authorization to proceed.
* Mail-in check payments: If you choose this option, we will provide a mailing address for you to send your check payments in your hardship plan confirmation letter.

Step 3: Respond
To move forward with this plan, please respond to this email immediately with the payment method you have chosen.

Once you confirm the hardship plan details, payment method, and dates, we will email you a confirmation letter within 3 business days.

If you have any questions, please get in touch with us at XXXX or by email at XXXX. Our business hours are Monday through Friday from XXXX XXXX to XXXX XXXX, and Saturday from XXXX XXXX to XXXX XXXX Pacific Time.

Best regards,
XXXX XXXX XXXX  

XXXX is receiving this message because we are notifying you of a transaction that has occurred in an account registered at Lending Club and associated with this e-mail. This transactional message is being sent in accordance with Lending Club's Terms of Use. You cannot opt-out of receiving transactional emails as they provide important information about your account. Please view the "Communications from Our Site" section of our Privacy Policy if you have any questions. Eligible servicemembers may be entitled to additional benefits and protections. More information is at Lending Clubs SCRA benefits page here.


All loans made by XXXX, Member FDIC.  Borrower must be a US citizen or permanent resident and at least 18 years old.  Valid bank account and Social Security number are required.


All loans are subject to credit approval. Your actual rate depends upon credit score, loan amount, loan term, credit usage, and credit history. 


Our mailing address is: Lending Club, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX.  

 
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this document and any attachment.

[XXXX]


_______________________________________________________________

Having agreed to the plan, I was shocked to learn from my Bank that Lending Club had tried to withdraw an unauthorized amount and am moving forward with a fraud investigation with my Bank, my legal counsel and XXXX XXXX, Florida State Attorney. 

In complete disregard to our agreement - Lending Club then sent me this email -

---------- Forwarded message ----------
From: Lending Club 
Date: Wed, XX/XX/XXXX at XXXX XXXX
Subject: Your Loan Payment Could Not Be Processed
To: XXXX


Your Loan Payment Could Not Be Processed 
 
 
Lending club	
Your Loan Payment Could Not Be Processed

Hi XXXX, 

Your loan payment of $XXXX due on XX/XX/XXXX could not be processed due to insufficient funds in your bank account.

We will attempt to process your $XXXX payment again in five business days. Please ensure that you have sufficient funds in your bank account at that time.

If you would like to schedule an alternative payment date or have questions about your loan, please call us at (XXXX) XXXX. Our business hours are Monday-Friday XXXX XXXX-XXXX XXXX PT. 

We appreciate your business! 

Thanks,
Lending Club

Lending Club reports all account experiences - positive and negative - to one or more of the credit reporting agencies. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments.
 
 
 	
XXXX is receiving this message because we are notifying you of a transaction that has occurred in an account registered at Lending Club and associated with this e-mail. This transactional message is being sent in accordance with Lending Club's Terms of Use. You cannot opt-out of receiving transactional emails as they provide important information about your account. Please view the "Communications from Our Site" section of our Privacy Policy if you have any questions. Eligible servicemembers may be entitled to additional benefits and protections. More information is at Lending Club's SCRA benefits page here. 

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this document and any attachments. 

All loans are issued by XXXX, member FDIC.  Borrower must be a US citizen, permanent resident or be in the United States on a valid long term visa and at least 18  years old.  Valid bank account and Social Security number are required.

All loans are subject to credit approval. Your actual rate depends upon credit score, loan amount, loan term, credit usage, and credit history. 

Our physical address is: Lending Club, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. 
Equal Housing Lender 

_____________________________________________________________

Due to Lending Club's blatant initial disregard for me and my family being evacuees in a CAT 5 hurricane we are forced to proceed with legal action and are looking into any and all options. Having done some research on Lending Club who is in the process of trying to change its name to avoid association with the fraud and scandal that has recently been uncovered ( please see here. ) 

XXXX

It is obvious that a company who lies to investors and whose CEO was forced to resign is not operating at peak compliance efficiency. Though this situation has devastated us, we are certain that there are thousands more clients in Texas, Florida and now in Lending Club's backyard due to the XXXX XXXX XXXX fire who are being jerked around and blatantly lied to. 

One can plainly see the agreement for interest only payments which would still be hard for us, we had request a 60-90 day reprieve to get back on our feet due to the CAT 5 natural disaster we just survived - this proposed reprieve was given to us by every creditor we had voluntarily except for Lending Club which treated us as though we were garbage and then fraudulently attempted an unauthorized withdrawal from my person checking account without my consent and in direct violation of the written modification email pasted above in this email - happy to send the originals, just ask. 

Lending Club is now threatening to report payments as late and is relentlessly emailing and calling from various blocked or strange numbers. When I answer, there is no one there and then the line goes dead. Here is a threat from Lending Club as of 2 hours ago today -

---------- Forwarded message ----------
From: Lending Club 
Date: Fri, XX/XX/XXXX at XXXX XXXX
Subject: Urgent  Please Contact Lending Club
To: XXXX


Urgent  Please Contact Lending Club 
 
 
Lending club	
Urgent  Please Contact Lending Club

Dear XXXX, 

Your account is now past due in the amount of $XXXX, and we have been unable to reach you. To help you avoid additional fees and damage to your credit history, please call our office toll-free at (XXXX) XXXX today! 

One of our experienced team members is ready to work with you to find a solution. Our business hours are Monday-Friday XXXX XXXX-XXXX XXXX Pacific Time. 

It's important to understand that Lending Club reports all account experiences - positive and negative - to one or more of the credit reporting agencies. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments. 

Best regards,
Lending Club

This is an attempt to collect a debt by a debt collector and any information we obtain will be used for that purpose. 

 
 
 	
XXXX is receiving this message because we are notifying you of a transaction that has occurred in an account registered at Lending Club and associated with this e-mail. This transactional message is being sent in accordance with Lending Club's Terms of Use. You cannot opt-out of receiving transactional emails as they provide important information about your account. Please view the "Communications from Our Site" section of our Privacy Policy if you have any questions. Eligible servicemembers may be entitled to additional benefits and protections. More information is at Lending Club's SCRA benefits page here. 

The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this document and any attachments. 

All loans are issued by XXXX, member FDIC.  Borrower must be a US citizen, permanent resident or be in the United States on a valid long term visa and at least 18  years old.  Valid bank account and Social Security number are required.

All loans are subject to credit approval. Your actual rate depends upon credit score, loan amount, loan term, credit usage, and credit history. 

Our physical address is: Lending Club, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. 
Equal Housing Lender

Company response to consumer: Closed with explanation