Consumer complaint received 2022-04-19
Company: Checkr, Inc
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This complaint pertains to an inability to get information on the following : 1. Errors in employment screening that ( may ) lead to a job offer loss, 2. Refusal of consumer reporting company to provide further details about the source of their inaccurate data, 3. Refusal of consumer reporting company to correct. 

On XX/XX/2022 I received a job offer, which I accepted, to work for a company in a salaried/benefited position. That company secured the services of XXXX, run by Checkr , Inc., to provide them with pre-employment background screening on me. XXXX XXXX XXXX XXXX XXXX very familiar with the use of AI and other automated technologies in background checks and the massive amount of data errors that are prevalent in consumer data files with almost impossible ability to correct data errors. 

I perceive that their AI-driven background " verification '' process has confused my company, XXXX XXXX  XXXX XXXX with XXXX XXXX  XXXX XXXX. The only connection is the letter combination, " XXXX '' which leads me to believe that there was no actual human verification that occurred and instead, an automated system resulted in a mismatch and potential loss of a job. 

In this instance, I was told by XXXX customer service staff on XX/XX/2022 that their " verifiers '' connected me to an employer phone number they decided was more credible than the number I provided them with therefore, they called this other number to verify my employment. I have never heard of this company, never worked for them. XXXX said " well, our verifiers found this information from XXXX '' which from a best practices standard, any data on the internet is suspect and has to be verified by a human, not a bot. 

I requested they provide me with the source of information they " verified '' that shows the inaccurate employment connection, requested confirmation of internal controls that have audit traces connected to candidate 's background check portals to ensure no information was adulterated by staff or anyone else who had access to my candidate file, and requested a full copy of their background report. They put me on hold for a few minutes and said " someone from our legal department will call you ''. No call received. 

Specializing in what I do, I ran a complete and comprehensive background report on myself to see if there was any possibility of a credible, explainable connection between myself and this data they claimed was " verified ''. There was not. No phone numbers, no employment, no shared associations, nothing. 

The employment data I entered into their portal to run matches my comprehensive background check data. XXXX, run by Checkr , Inc., can not and has not cooperated in resolving this matter and in the meantime, I have approximatley 24 hours before my employment offer is rescinded based upon not being able to verify my employment history, through XXXX data reports.

Company response to consumer: Closed with explanation