Consumer complaint received 2022-07-06
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XX/XX/XXXX I have been attempting to obtain answers from Chase since XX/XX/XXXX on numerous issues, as per the attached letter/fax of XX/XX/XXXX. 

After several months elapsed, and numerous requests, Chase did not respond, resulting in a XXXX Business compliant, # XXXX on XX/XX/XXXX. 

Recently, Chase erroneously told the XXXX that it responded to me on XX/XX/XXXX, which is incorrect, nor did Chase provide that letter to the XXXX, and, no such letter was received by me. 

The XXXX closed the complaint based upon Chases purported claim that a response was sent to me XXXX despite my notifications to the XXXX  that I never received any XX/XX/XXXX letter from Chase. on the numerous issues raised XX/XX/XXXX. The XXXX NY suggested that I file a complaint here In addition, Chases executive office was contacted ( XXXX ) on XX/XX/XXXX, as well as their CEOs office in NY via letter/fa x ( XXXX XXXX XXXX ) requesting a copy of the purported letter of XX/XX/XXXX no response to those requests to Chase. 
Additional documentation is available, if necessary. It is voluminous. 
XXXX XXXX XXXX : Dispute Resolution Services Complaint Analyst Phone : ( XXXX ) XXXX XXXX BBB NY ****************************************************************************************************************************************************************************************************** Chase XXXX XXXX via email and fax XX/XX/XXXX Attention XXXX, Manager These ae the unanswered communications sent the XXXX office on XX/XX/XXXX and XX/XX/XXXX, and the ill unanswered follow up on XX/XX/XXXX ( as well as others ). 
.which were NEVER answered properly, if at all. 

The failure to respond to the simple request of a return phone call since around XX/XX/XXXX and mis-statements by Chase precipitated XXXX XXXX complain and are, directly caused by the unresponsiveness and/or erroneous statements by Chase, as documented in the XXXX  complaint and my communications to .Chase personnel/Executive office, NOT me. 

Furthermore, as stated in those communications, there have been numerous mis-statements and/or invalid reference to unrelated items, rendering Chase communications as invalid XXXX unresolved as has been previously documented. 

In addition, You mention a case, XXXX, but did not provide any details on it. predated the phone call to me and may have absolutely nothing to do with that employee. 

I fully understood from your conversation, wherein you stated there would be more phone conversations. 

Therefore, I expect an immediate written response to be sent via XXXX, XXXX, or XXXX Priority answering EACH of the issues presented, on EACH letter, on an item by item basis, including this one.. 
. 
I want to settle this amicably, as I would hope Chase does, without having to involve other entities ( XXXX ) XXXX XXXX XXXX : XXXX XXXX XXXX ATTACHMENTS XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX cc : via fax PERSONAL AND CONFIDENTIAL XX/XX/XXXX XXXX XXXX XXXX CEO fax Another 2 weeks have elapsed without any response from that employee on XX/XX/XXXX or anyone in your office on the multiple issues presented on XXXX/XXXX/XXXX, as well as, no response to my letter/fax of XX/XX/XXXX As stated on XX/XX/XXXX, I have not received any such letter, so, yet again, I am asking for that purported letter be sent immediately, via XXXX, XXXX, or XXXX Priority mail without havinXXXX to ask again. 


XXXX XXXX XXXX : XXXX  XXXX XXXX NY Yes, I am not pleased, ESPECIALLY since I told the XXXX that I have never received the purported XX/XX/XXXX letter from Chase ( and I presume that the XXXX has not either ). 

Or, if so, and as was requested, I need to see that letter and/or the name of the person and address at Chase who said that to the XXXX 

As I also stated, Chases XXXX XXXX in NY was contacted on XX/XX/XXXX by letter/fax ( XXXX XXXX XXXX ) for that XX/XX/XXXX letter BUT as their normal modus operandi, with, no response Under these circumstances, I request a review by a senior XXXX official towards re-opening this complaint, until Chase responds properly to me and the XXXX I also want to see the reports that is on the XXXX  compliant web-site showing all the historical events on this complaint. Please send a link that can be viewed show histories on this complain send me the URL link As suggested, I will file a complaint with contact the CFPB. and I will send the XXXX a copy. copy Hopefully they might get Chase to respond with integrity in an amicable and professional manner, I await a XXXX response on the above. 

XXXX XXXX cc : XXXX NY

Company response to consumer: Closed with explanation