Consumer complaint received 2020-10-27
Company: ResidentCollect, Inc.
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: Communication tactics
Sub-issue: Used obscene, profane, or other abusive language

Complaint:
Dear Sir/Madame, The purpose of this complaint is to inform you of an Account Manager by the name of XXXX who was extremely rude to me. I reached out to Innovative Recovery Inc. on XX/XX/2020 due to a settlement letter I received in the mail. The letter didn't indicate the settlement amount which I found to be a little odd, so I decided to call to see what was offered to settle account. XXXX stated that she can settle account for {$2500.00}. I offered her {$900.00} which is all I had to settle the account but she was very difficult to talk to. She begin to over talk me and cut me off each time that I mentioned that there is no way I can come up with her offer. I informed her that I do not have that amount and she tells me to call back when I save up then hangs up. There was no opportunity to negotiate at all. She was very insensitive to my situation.

I have tried to settle this account last year before it was sent to collections and have been getting the run around from the Property Manager. In addition, I reached out to Corporate and they also gave me the run around as well. Long story short-The apartment was infested with bugs, some bed bugs droppings and mold and XXXX agreed to let me out of the lease. We even exchanged emails prior to my decision and she knew of my child with a XXXX who also has XXXX  XXXX  as well.

After, I decided to move out within 2 months of moving there, the manager ceased communication. All of a sudden she was never in the office to speak with to settle account which is not accurate of what she says I owe. There were leasing agent ( s ) and an assistant
manager who was aware that the property manager was avoiding my calls because they were frustrated of having to tell me she just left and she knew I had called numerous times. Now that my account is in collections with Innovative Recovery Inc- I have to speak with XXXX who is assigned to my account and she is very unprofessiona l and inconsiderate. I feel as though they are in contact with the apartment complex/corporate which they treat me with the same disrespect as both parties. This is unacceptable and unprofessional. I have tried to reach out to management with Innovative but each time I call they screen my call and begin to play games of going back and fourth. I feel as I'm being bullied and something needs to be done or else I will
be forced to take further actions. I didn't ask for this to happen but I should not be disrespected as a second class citizen. I have never
been in this situation ever-and I have tried so many times to speak with someone who has compassion and understanding. This is not my fault that the Property Manager avoided me so many times as I have made numerous effort to discuss the issue. This has been extremely stressful. I can't get through to someone who can listen
and understand what happened because of the lies of what has been told. It's difficult to even speak with a manager at Innovative Recovery because my calls are screened and they all play games of pretending to be management. I decided to reach out for assistance because this has been a nightmare.

P. S.

I am not sure if I selected the correct action for this situation. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation