Consumer complaint received 2018-06-12
Company: Nelnet, Inc.
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
Hello, I'm trying my best to pay for student loans but I'm have so much financial problems. First and foremost I wanted a better education for my future which is not a cliche of the institution I was attending XX/XX/XXXX at XXXX XXXX Florida a new program for XXXX program. I was already a XXXX certified XXXX XXXX. I filled out a 3rd party application and XXXX called me and surprised me because I knew who they where. The counselor made me come and take a test. She said I passed and would start program that summer. I was XXXX and stupid for falling for a uncredited school. When I started the director of XXXX ph.d admin quit. The whole staff was shocked but reassures that program will keep going because we needed to do prerequisites first. I already had 30 credits from XXXX XXXX Florida XXXX college that did and some not transferred. They said I needed to take more of there classes. They said I would be done with rn program XXXX. I failed a class which they held be back 6months and made me waste more money for doing everything again and all the instructors started to quit. I was having hard time understanding what was going on, I went to the counselors to quit but they made me stay and scared me that I would have pay XXXX $ a month which I at the time while in school XXXX $ a month I was paying already I kept asking them why because I took financial aid out for the classes they denied me XXXX XXXX and said it was short few XXXX dollars and they pocketed my XXXX XXXX I had a gut feeling. I was working so hard night shift, in XX/XX/XXXX they pressured me to sign up to take more classes for summer so I did my mistake I should have left because I was held back made me wait 6months away from school so I start with new students At this time I found out I was a father and I was very busy and having trouble at school and home.I started to miss classes and by XX/XX/XXXX I was being targeted because I was failing. I didn't want to give up because i have a son on the way and i needed this degree to support my family for the future now I was close to start my XXXX and by XX/XX/XXXX more instructors left and almost all staff. I went to ounsleros and they said be patient everything is fine. I wrote them a letter withdrawing from school because I couldn't handle being there 8 hours mon thru f riday learning nothing taking same classes and the instructors gave everything passing grades and targeted students who were speculating if that school was fraud. I left XX/XX/XXXX i didnt graduate or get a diploma degree one week later I got a mail card copy from XXXX XXXX saying I owe them personally XXXX dollars and I needed to make payments directly to the school and I did not for the 30 days and I got another paper in the mail that said it went to collections but I called them worried an back and said I thought I borrowed from FAFSA student loans they said I did and the classes I took were expensive and fought with me. A year later I went back to XXXX college and the new school said the XXXX will not transfer credits ecause none of them matched to real prerequisites of college and was holding my finiancal aid hostage so i appealed at new school i have documents of everything didn't mind because i knee the student loans would go deferment even though i made payments. then XX/XX/XXXX or XX/XX/XXXX all of XXXX closed because of fraudulent practices of the school. I was devasted when I found out because many people were helpless like me. I was so scared so I went all over online found forms to file to get that phony school loan from XXXX discharged I filed so many forms and I got no help. I even called my student loan servicer and they said couldn't get it discharged because I had to be in school still at that time. I would beg from the bottom of my heart if you could please help me with this process. I'm having a hard time paying for XXXX students loans when that school seizes to exit and I have no degree from them. No school on this planet is willing to take the.credits from them. I'm XXXX now trying to be a better man than I was by asking for the help I gave up in because now I'm restricted from life.

Company response to consumer: Closed with explanation