Consumer complaint received 2023-10-17
Company: Mr. Cooper Group Inc.
State: OH
Product: Debt or credit management
Sub-product: Mortgage modification or foreclosure avoidance
Issue: Problem with customer service

Complaint:
This complaint is been written due to the fact that Mr.Cooper will not give me an explanation on why the maturity date of XXXX/XXXX/XXXX on my loan documents is invalid according to them? After several times of me asking them I had no choice but to do my due diligence to research the possible reason of why on my own & discovered that it could possibly be due to their negligence & the negligence of prior banks that purchased my loan Not filing the required original XXXX Loan Modification Documents with the XXXX XXXX XXXX XXXX as they should have in XXXX which is definitely no fault of mine, which has dismayed me tremendously. They should have all of my original documents which I requested. 
I brought this matter to Mr. Cooper XXXX XXXX  XXXX XXXX attention I believe on XX/XX/XXXX but prior to that I inquired on XX/XX/XXXX & XX/XX/XXXX to Mr. Cooper about correct maturity date of XXXX/XXXX/XXXX being put into their system and wondered why it still had not been put into their system, the answer was that they were going to investigate & theyre stating that theyre still investigating as of today, in spite of time being of an essence & the fact that they have reinstated this frivolous Foreclosure lawsuit against me & still trying to take my home that I have been paying on for years ( since XXXX ) & established equity into my home on my own. Im taken aback by their behavior but still hopeful & prayerful that it can be resolved promptly & it prevents similar issues from recurring in the future to other Homeowners. Ive requested documents & information from XXXX  XXXX XXXX XXXX Mr.Cooper but have only received documents that I did Not request from Mr.Cooper. These are some of the reasons why I feel completely blindsided & betrayed by Mr.Cooper & the other banks that purchased & invested in my loan whom I put my trust into to do what they guaranteed that they would do especially with my XXXX XXXX XXXX documents that shouldve been recorded as required. Ive been a loyal customer since XXXX but now these incidents have left me extremely dissatisfied with the level & quality of services provided to me which has caused me severe stress & mental anguish. Since XX/XX/XXXX I have attempted several times to resolve this frivolous foreclosure lawsuit against me with Mr. Cooper however I feel like they continuously have given me the runaround & my concerns have not been adequately addressed. Ive had to Pray, plead, beg & borrow to come up with settlement money to offer these banks to settle the supposedly debt they are claiming that I owe but I believe & understand the importance of settling my obligations. I strongly believe that Mr.Cooper has the potential to provide exceptional services & I hope that this complaint can serve as an opportunity for them to show improvement & dedication to their customers. I kindly request that Mr. Cooper take the appropriate actions to rectify this situation & provide me with a suitable timely resolution. I appreciate your attention to this complaint & the urgency with which you handle this matter. Thank you in advance for your prompt action, consideration & cooperation into this unique and imperative situation.

Company response to consumer: Closed with explanation