Consumer complaint received 2022-08-01
Company: HUNTINGTON NATIONAL BANK, THE
State: MI
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX phoned Huntington Bank to discuss why my XXXX account maintained through XXXX XXXX. I noticed on my business checking account. I was being charged {$22.00} per month for the ability to accept credit card payments. In the phone conversation I was told the monthly fee was on my " statement '' and was the yearly amount broken into monthly payments. I let them know I have NEVER received ANY type of statement in the four years of having XXXX On XX/XX/XXXX ( attached ) I was sent by email the FIRST communication I had EVER had with XXXX They sent directly to my email a " statement '' that I have never seen in my life. I logged into my XXXX account and there are no " statements '' available for me to print or download. I believe they are working in the background to distort the paperwork chain to not be in XXXX violation. When I questioned the fee I was told them I have never received disclosure I had to give explicit consent to stop the {$22.00}. So, because I did not give " explicit '' consent to remove the monthly fee when it started it could not be stopped until XXXX, XXXX. In a follow-up email I was told my " new lower '' rate per transaction was Swipe 2.60 % with {$.00} transaction fee Non- Swipe 3.50 % with {$.00} transaction fee Platform Access Fee {$0.00}. I requested my contract signed XX/XX/XXXX and my contracted rate says : " XXXX XXXX & Fees : The following pricing will apply to all transaction types unless otherwise noted in this agreement. The discount rates ( the percentage rates reflected below ) are charged on the gross sales transactions that you submit ( without reduction for returns or charge backs ). The transaction fee ( the fixed charge per transaction reflected below ) will be charged on all sales and refunds that you submit. 
DISCOUNT RATE + TRANSACTION FEE Swiped or Dipped 2.39 % + {$0.00} Non-Swiped or Non-Dipped 3.39 % + {$0.00} '' I have spoke to XXXX different customer service people along with the head of sales in the XXXX Michigan area XXXX XXXX and can not get any of my questions answered as to WHY I have been over-charged since the inception of this account and WHAT is {$22.00} per month for when my contract says there is XXXX monthly or yearly " fee 's ''. I am disputing 5 months of " withdrawals '' at {$22.00} per month for services that were contracted with NO YEARLY/MONTHLY fee. A total of {$110.00}. I also am filing this complaint for violations of disclosures : 1030.5 Subsequent disclosures.

( 1 ) Advance notice required. A depository institution shall give advance notice to affected consumers of any change in a term required to be disclosed under 1030.4 ( b ) of this part if the change may reduce the annual percentage yield or adversely affect the consumer. The notice shall include the effective date of the change. The notice shall be mailed or delivered at least 30 calendar days before the effective date of the change.

I need a full forensic accounting of this service as for four years I have been over-charged on every single transaction at 3.5 % when in fact per my contract it was to be 3.39 %. 

The bank can not provide me with a copy of the email chain with the disclosure they allegedly sent whereas they are alleging it indicated my rates were increasing and that I would be charged {$22.00} per month to use a free service with no added benefits to me as a consumer, just a straight money-making ploy on the bank 's part to automatically deduct without my consent {$22.00} from my checking account as seen in the screen shots. I was not given notice of ANY changes to my contract so that I could decide as a consumer if I wanted to continue with XXXX 's service or change to a credit card acceptance service that did not charge any type of " monthly fees ''.

Company response to consumer: Closed with monetary relief