Consumer complaint received 2015-10-04
Company: SELECT PORTFOLIO SERVICING, INC.
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We were in a current modification with SPS ( select portfolio servicing ) who are a service company for XXXX XXXX, and XXXX XXXX, which apparently in some way related XXXX a holder of the note other the bank with the loan, last year i was sent a letter of an increase on our payment, which we were just making, the reason was for a proposed tax increase in my town, note no increase was given yet, we could not afford the new rate which went up nearly XXXX dollars, we fell behind again, I contacted SPS and requested a new Modification or PRA, since XXXX I have submitted every document they requested XXXX times now, on Monday I will be submitting the XXXX time, each time they wait 2 weeks and say I did n't send certain documents then by the time review comes I have to resubmit cause its a new month, we were rebuilding our credit and now I ca n't buy a baggie on credit cause of the situation, SPS does nothing and i have found out they have a class action lawsuit on them for this exact behavior, I just want to be able to have an affordable payment and not struggle and have to owe XXXX what my house is worth by the time its done, when I mentioned a PRA ( pay down rate ) SPS did not reply obviously seems they are n't here to help us, they also refuse to move my pay date to mid month and they see on paper I do not get my XXXX till the XXXX of each month so I automatically pay late fee, can someone legally help us, I was told there are companies that file the complaint for XXXX XXXX dollars then i heard that was a scam I have no where to turn here, SPS has changed our " case manager XXXX times since the process started, and our latest one XXXX XXXX, Stated on their recorded line on XXXX XXXX that all my documents were in but XXXX a XXXX I was driving home when she called and informed her I would send that via email ASAP, that night it was sent and 2 weeks later as we waited for review a different case manager called and informed us all paper work had to be sent as review passed, I explained XXXX said it was there, I had email proof it was sent she said cause it was a new month it did n't matter I spoke to her supervisor and i was told our tax return for XX/XX/XXXX and XX/XX/XXXX needed more pages, then i was told our bank statements were a month behind, which was false it was cause they waited, then I was told the XXXX form was not there and I sent the email confirmation she had no answer, just send it again, we contacted NJ XXXX and were guided by XXXX who wrote our budget out and did our hardship letter and sent it out on our behalf, SPS said that was not sufficient, i also sent a copy of an official letter from XXXX showing my XXXX payment, when I got it via direct deposit and what how much, SPS then said that was not sufficient, it had to be my bank statement, i sent the front page of my bank statement showing the XXXX deposit, and SPS said they want all pages of our bank statement, here is the funny part, when i asked how do you know i sent XXXX page if you did n't get the paper work, SPS had no answer.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation