Consumer complaint received 2020-09-29
Company: FIRST HOME MORTGAGE CORPORATION
State: VA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Today XX/XX/XXXX, we were informed by our agent via third-party text message from First Home Loan Originator ( LO - T.B. ) '' FHA won't budge-I 'll have her adverse -- -- HUD responded and they have to make 3 timely payments under the newly revised payment plan. They could close in XXXX - we can condition for proof of 3 timely payments. They can not prepay, just FYI because I figure they may ask. You can't pay ahead - they have to make the payments for 3 consecutive months. '' This LO - T.B. refused to communicate with us, but instead dealt with the seller, seller agent, and our agent all XXXX with the exception of the buyers ( us ) which is known at the conception of the loan process. 

Our LO-T.B. sat on the tax liability info sent to him in XX/XX/XXXX when we originally began the process of home purchase prior to COVID-19. He was aware of this debt, and did not disclose the information until after over 30 days with Underwriting, which resulted in a delay that caused duress and physical impairments due to stress, lack of communication, and evasiveness. Accordinge to LO-T.B. the tax liability is the very reason why we received the adverse. However, this information was originally enclosed ; he did not reveal. 

The LO -T.B. and my husband had a phone altercation, in early XXXX as he ( husband ) felt that the LO -T.B. made a derogatory statement that was racially driven about our inability to understand the process, in which progressed a swift decline in communication, customer service, and rapport. I noted a change in treatment in early XXXX - it was communicated to the LO -T.B. who did not address my findings whatsoever ; he ignored my email. 

In XXXX, about the XXXX ; we submitted a contract on a home nearby. We had already began the process months prior ; only needing an updated credit pull which was done on XX/XX/XXXX or so, we continued with this same LO -T.B. with me working with him since he and my husband did not see eye to eye. After the contract was submitted, Appraisal done, Home Inspection & Radon testing was paid by us - the buyers ; we continued to working to gather information to substantiate the original closing date of XX/XX/XXXX. During this process - early in XXXX - we got a change of heart concerning the house and the interaction with the LO - T.B., and asked for a release from our Agent. A release was sent and to my knowledge signed, but no release was given - approximately XX/XX/XXXX. In the process, we began working with another LO -R.E. from XXXX XXXX, when our agent phoned about a week later to encourage us to keep the house, and that he would assist with some sort concession, and we " might as well stay with the XXXX LO - T.B. as he had gotten further than the new LO - R.E. ; we oblige his professional opinion contrary to instinct. Our New close date was set for XX/XX/XXXX or XXXX. 
New disclosure forms were completed and the process continued. Everything that was asked was swiftly provided as we were trying to execute the process to synchronize our lease termination with the move in to the hopeful newly purchase home - those dates originally were XX/XX/XXXX, which would give us approx., six days to close the door to the leased house. In the course of time, as were are being asked more things over and over again ; I myself confronted the LO - T.B. about his negative and derogatory treatment and condescending statements. I contacted one the assistants from First Home, letting her know that we were being treated like " XXXX XXXX receiving a handout '' on XXXX XXXX. After that, the closing date changed again to XX/XX/XXXX. Mind you, we are scheduled to move out of our current home XX/XX/XXXX ; fortunately, we were able to get an extension from the XXXX XXXX company. 
We were asked to get additional documentation of what had already been received, as well as the communication with the LO - T.B. and us was reduced to him speaking to our agent and the sellers agent regarding our loan process. He was instructed not to by any means communicate to the seller or her constituents our progress. He continued to disclose our status to the seller and her agent. 
My agent and I with the LO - T.B. had numerous conversations via phone and by way of text message. The LO -T.B. was very evasive and could never tell us outright where we stood, or when the actual clear to close would be delivered. In the course of this time, the date changed again to XX/XX/XXXX. We have thus had 3 request of release, in attempt to save our EMD per the agent 's recommendation. In the meanwhile, my family is in disarray, the seller completely moved out of her home, and we were planning this quick and abrupt transition we thought we were headed for. During the final week, we were asked for another verification of employment, tax return signature on page 1, transcript request from the IRS. He informed us that the transcript was 4056T was just for the file. However, the next day after stating that he came back with requesting the transcripts. I got on to Irs.gov and retrieved the transcripts at their request - the day past. The next request was proof of payment for the tax liability - that too was sent. The next was verifying the current account balance by going to the IRS website, and clicking on account balance and select each year so " they '' could see the specifics. The screen shot sent to the LO -T.B. reflect the balance ; clicking on the year did not indicate anymore specifics. It became very humiliating as he verbalized about our delinquent taxes ; my agent to witness. i sent the information that he requested and replied that I relinquished my integrity for a house, as I felt that the transaction had long exceeded necessity it was retaliation and abuse for our previous confrontations. XX/XX/XXXX had come and gone, and this LO - T.B. had not contact with us, nor did let us know what the Underwriter was requesting. Our information came by way of our Agent regardless of my husband and I being the borrowers. This LO - T.B. continued day by day and week by week to lead us on to believe that we " were still holding our approval. '' He to date has not sent an adverse letter, which he stated that he would in a few hours today - XX/XX/XXXX @ XXXX. As it stands, no letters have been sent, no explanation as to what the UW 's recommendations were, and no final resolve has been rendered. 

There is many variables to this situation, and of the truth, I am not able to write everything concurrently as there are so many moving parts. One thing is for sure ; this LO - T.B. did not handle the process correctly. The very area that he states is the reason for the adverse is what he has known since XXXX, in which he did not disclose the information until the final hours. I was very concerned that our confrontation would result in this adverse effect, and it has indeed! 

This ill transitioned, has cost me financial hardship, stress/duress of being lured and humiliated, misinformed, and verbally abused with sly and slanderous comments regarding our credit, my husband 's job changes, and how complicated our file was without explanation when asked. 

This company did not follow handle our file correctly. Many people were affected by the non-disclosure of this tax liability from the beginning of the process. We are in the midst of a Termination of Agreement with our current lease ; possibly homeless if we are not able to retract the agreement. This non-disclosure would have brought instability of living for family to include XXXX grandchildren under XXXX some of school age. We have everything in our current home in disarray based on the misleading information given when given and the failure to communicate true and accurate information to us and the UW in a timely manner. 
I am currently in XXXX XXXX. in a tax Credit community with familiarity with dealing with compliant like scenarios, given that my community deals with HUD as well, but to withhold information until the zero hour, and to speak to us as if we were " fresh off the boat '' with no education and incapable of processing the process left much to be desired. The finished result is possible homelessness with only 2 days to respond, financial loss - EMD monies may not be able to be retrieved, Loss of additional monies for inspections and tests lost, as well as peace of mind and the common courtesy of general customer service. What would cause a person to withhold value information in their profession opinion that would be so detrimental at the end? I am so very sorry we continued to work with LO-T.B. and First Home Mtg. 

I can provide documentation outside of this portal ; it will not allow me to upload.

Company response to consumer: Closed with explanation