Consumer complaint received 2017-01-10
Company: Ditech Financial LLC
State: SC
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Purchased my home in XXXX, mortgage company was XXXX. My loan was sold to Green Tree. I had a fail business in XXXX and requested a loan modification from Green Tree. My continual submitting information to Green Tree asking for help and then things changed and I began to be harrassed by my mortgage company. I continued to ask for assistance and got no where and was continually being told there had not received my information ; which caused my loan to behind. I was unemployed but begain to build a home based business. I received a letter stating my mortgage was no longer Green Tree but Ditech. Information received showed they changed their name to Ditech. I received a check from your company Consumer Financial Protection Bureau ( CFPB ) dated XXXX XXXX, XXXX, in the amount of {$10.00}. Along with this check was a letter stating, I was receiving the check due to a federal lawsuit. This lawsuit was the Consumer Financial Protection Bureau and the Federal Trade Commission. In the letter it stated information if I chose to pursue further legal action. Locally after going to court I was working with South Carolina XXXX XXXX XXXX. Ditech gave me a request to meet their qualifications for a loan modification. A complete package was sent to Ditech and representative XXXX XXXX stated on XXXX XXXX, XXXX and he stated it would be sent for review. While waiting for the information from Ditech, I received a letter from a company named XXXX XXXX stating my loan had been sold to their company on XXXX XXXX, XXXX and I was to direct all questions to their company. On XXXX XXXX, XXXX I contacted XXXX and spoke with XXXX XXXX was told they owned XXXX. I was given a representative at XXXX XXXX. I was told my new loan number and I would be speaking with him from now own. I was told by XXXX that they had n't received any information from Ditech concerning my modification. I explained all the information was sent and we made sure it was submitted before the XXXX program expired on XXXX XXXX, XXXX. I was told they get thousands of loans and if I were to send him the information it would expidite things. I received a letter from Ditech 's Attorney XXXX XXXX ( XXXX dated XXXX XXXX, XXXX ; stating a judgement was filed XXXX XXXX, XXXX and the mortgage was ordered to be sold by the Master in Equity in a public auction on XXXX XXXX, XXXX. Ditech 's is attempting to sell my loan but they no longer own the property and no one gave me any information about the loan modification that their letter in XXXX XXXX stated I qualified far before they sold my loan. I submitted the Ditech package to XXXX XXXX and received a call stating they received it and he stated that he saw it was a complete Ditech package and he 's not sure if they will require any more information. I 'm concerned because there are XXXX companies and they do n't appear to be communicating with each other and I do n't want my home to be sold and leave me homeless and I want them to honor the XXXX program because this matter has been going on for months. I feel like they are putting mein the middle of a catch twenty-two. I hope you can help me because according to the original lawsuit Green Tree/ Ditech was targeting XXXX people and other races. Thank you for any assistance you can give me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation