Consumer complaint received 2016-05-07
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX XXXX XXXX Wells Fargo, sent me notification that they listed the XXXX XXXX property as delinquent and as they have done multiple times in the past 12 months they have threatened foreclosure, however repeatedly, I have demonstrated before the CFPB that my month pay amount has covered both the monthly escrow amount and the mortgage payment ( XXXX ) and provided at a minimum XXXX to be deposited to escrow. At amount to escrow I was able to pay both the taxes for the year XXXX and the insurance for the same year. 3 times since XXXX XXXX, WF has acknowledged to CFPB, that the account was not delinquent nor being foreclosed. I had requested that because what WF has said in the presence of CFPB is not the same data Wells in sending to me. 
It appears to me WF is manufacturing the supposed delinquency and is using my account as a fund raising account rather than meeting the needs of escrow maintenance. I had no problems paying XXXX Taxes and insurance. 
In XXXX XXXX I received an escrow analysis from Wells, and then contrary to law which clearly states that no escrow shall be given in less than a 12 month period, Wells Fargo, in XXXX, XXXX, issued a second escrow analysis asking for XXXX and proposed changing the date format from which escrow would be analyzed from XX/XX/XXXX to XX/XX/XXXX. 
I then sent in the XXXX although the money was excessive and was unethical because, the escrow was to begin in XXXX XXXX but the proposed new escrow showed no subtraction of the then current balance The Facts are that the proposed escrow given in XXXX to cover months XXXX, did not subtract any escrow balance, whether scheduled or current, ( see attached ) making the escrow excessive and gouging. As of XXXX/XXXX/XXXX the escrow statement showed a balance of XXXX ( see attached ) and that was never subtracted from the escrow. WF says they will do research but has not provided the actual escrow analysis proposed for XXXX, ( see attached ) which clearing indicates the omission of the then current balance and that omits 3 months of escrow payment and schedule payments. Moreover this was done on the back drop of a second escrow in less than 12 months. Additionally WF was found to miss appropriate escrow accounts fund in XXXX XXXX. 
Wells Fargo has pirated my monthly payments starting in XXXX XXXX which had been XXXX per month to until that point, in which both the taxes and insurance was successfully paid. 
This, along with the misappropriation of funds has increased my distrust of Wells Fargo who is now threatening me with foreclosure while manufacturing delinquency. They site and use XXXX, the derivative of taxes and insurance divided by 12 months. However nowhere in that calculation is the standing/schedule balance from XXXX - XXXX, subtracted from the XXXX taxes insurance amount. So while WF claims they did subtract the balance amount, that facts are they did not as evidenced by the attached XXXX escrow analysis. 
Wells Fargo is manufacturing this supposed delinquency by misappropriating funds. Wells is claiming each month to backwards pay the escrow for the previous month of XXXX which should have yielded ( 3mo x XXXX ) XXXX to be added to the XXXX balance of XXXX total of escrow to XXXX, but WF is stating XXXX as of XXXX/XXXX/XXXX. ( Attached ) Also troubling, Wells Fargo is also pirating the account principle balance, and putting it in interest, ( attached ) in the year to date statement XXXX/XXXX/XXXX showing only XXXX as principle but XXXX to interest. And in XXXX Wells subtracted XXXX from the principle. ( Attached ) It is impossible to tell what the correct numbers are because WF is constantly changing them, creating new numbers, moving money to different accounts withholding money, leaving escrow deposits and schedules off the analysis records, double escrows, misappropriations, no itemization, subtracting from principle and using it to pay down interest.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation