Consumer complaint received 2017-10-13
Company: Bread Financial Holdings, Inc.
State: WA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XXXX XXXX XXXX XXXX account I opened an account with a {$300.00} limit I purchased a {$61.00} pair of jeans I missed three payments I got letters I called them and set up payment arrangements on XX/XX/XXXXdue to a letter sent to me saying if I did not make arrangements I would be written off I made arrangements over the phone with a representative of XXXX XXXX on XX/XX/XXXX this call was recorded by XXXX XXXX I was never asked to send anything in writing I offered to give them my debit card to pay my {$61.00} balance which they accepted and took from my bank account they offered to waive {$61.00} in fees and interest which they did reflecting on my statement and their statement I also offer to pay {$20.00} per month through auto pay with my bank XXXX XXXX XXXX I gave them my account number and routing number and authorization to withdraw {$20.00} per month between the XXXX and XXXX of each month until my balance was paid in full they agreed it is on recording they were too continue to take {$20.00} per month until the balance was paid off of {$140.00} which they began doing in XX/XX/XXXX yet they report no payment by me in XXXX or XXXX they took the money directly from my account I have my bank statements they also report my credit limit as {$140.00} and my balance as XXXX my credit limit was XXXX upon opening the card my charges were {$61.00} for a pair of jeans that 's all I ever purchased I missed some payments received a letter saying I needed to make payment arrangements or I would be written off I called them they recorded a conversation I set up the arrangements as I stated {$61.00} immediately from my debit card that day XX/XX/XXXXI then gave them my bank account routing and account number to begin taking {$20.00} per month from my account I did not see XXXX coming out I contacted them several times in XXXX I have the dates several times in XXXX I have the dates and again in XXXX I have the days finally in XXXX I was advised I was written off 4 days after my payment arrangements and after they accepted my money of {$61.00} and wave those fees this is all recorded by them 4 days after my valid payment arrangements were accepted and I began giving them money starting with the {$61.00} which I can prove from my bank statement and they have on their statement they wrote me off 4 days later I began calling to complain they kept sending me form letters about issues that were not my issues things about NSF checks and missing payments things I never complained about I just wanted them to start taking the XXXX per month and to report me correctly they are still not reporting me correctly and they are still reporting me as a write off yet they do not report me in collections because I am dealing with him directly and they are taking money from me directly and they are misreporting they say they received no payment inXX/XX/XXXX or XX/XX/XXXXthey receive those payments they they came right out of my bank account automatically through ACH electronic transfer to their account they reported as a phone payment on my bank statement even though it is an automatic withdrawal there is never a phone call made for these payments I want them to report honestly the correct High credit limit the high correct credit balance and all payments they have received they continue to report me as a write off this is not true I had valid payment arrangements in place prior prior prior to the right off it is all on their recording which they refuse to listen to or release the date of those recordings is XX/XX/XXXXthey report me as written on XX/XX/XXXX after payment arrangements were made and accepted both orally and financially they agreed to it orally on on their own recording took money and are still taking money from me directly from my bank account and they did waive those fees and interest charges equal to the amount of my payment of {$61.00} I have my proof where is theirs? So once again they took {$61.00} XX/XX/XXXX they waive fees XX/XX/XXXX they accepted payment arrangements of XXXX per month for the remaining balance of fees and interest to come out of my XXXX XXXX XXXX account between the XXXX and XXXX of each month until the XXXX was paid off they did not take money out in XXXX they took {$61.00} in XXXX I began calling them in XXXX to find out why they had not taken XXXX I called him several times in XXXX to find out why they had not taken XXXX from my bank account they kept telling me because I was in an escalation department and I should hold and do nothing until they got back to me I continue to call they continue to tell me to hold it 's all recorded by them finally in XXXX they started taking the {$20.00} and they 've been taking it every month since then they need to take me out of right off all I 've done is try to pay these people all my payment arrangements and all their agreements are on my bank statements their statements and recorded by them I want them to take me out of write-off status those arrangements were made prior to the right off the write-off did not occur until 4 days later after my agreements were in place the right off of occurredXX/XX/XXXXI want out of the status of being written off and want them to correctly report my payments that I make to them through my bank account each month including XXXX andXX/XX/XXXX

Company response to consumer: Closed with monetary relief