Consumer complaint received 2018-06-09
Company: Rent Recovery Solutions
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX - owned and managed by XXXX XXXX - in XXXX XXXX, KS falsely states that I owe {$220.00}. 

I was offered the option of breaking my lease during XX/XX/2017 after I made several complaints about the tenant above me exhibiting threatening behavior and breaking the lease agreement - all instances of which were thoroughly documented, recorded and witnessed by others. 

This tenant above me trespassed on my property, discarded sometimes lit cigarettes on my patio furniture and often invited guests over to verbally assault me and my guests. 

The local fire department felt it was necessary to pay this property a visit when I sent them a correspondence including a timeline and several pieces of documentation showing the fire risk posed by the tenant who lived above me. The fire department felt it necessary to discuss the seriousness of neglecting to address the behavior with the on-site management, however, the tenant was never asked to vacate the premises despite continuing to break the lease agreement. 

I took the option to break my lease agreement feeling my safety was at risk and gave the proper 30-day notice in writing. I offered to move to a different unit - the complex said I would need to put down another deposit and that I would need to pay for my own move if I chose to do that. I chose to move out the soonest I could after 5 mos. of saving. 

I'm told that the charges on my account come from not thoroughly cleaning the apartment. My response is that I stayed with my mother off the premises during my lease 's last two months because I didn't feel safe in my own home - and that I only showed up on moving day to move my belongings out of my apartment because I cleaned the previous weekend and didn't feel safe there otherwise. 

Secondly, the contract was broken by XXXX XXXX  when they refused to adhere to their own policies and offered to let me break my lease terms. I still have every piece of documentation supporting my claims that they neglected to follow their lease terms and that this tenant posed a serious threat to me and my guests. 

Thirdly, they claim that I owe {$400.00} total for my fianc having bumped into a carport pole by accident. They say this amount is due because 4 men performed 4 hours of manual labor to replace the pole. This just isn't true. There's no official statement to back up this claim. I was on the property an hour after my fianc bumped into the carport pole and I watched a maintenance man carrying away the old pole while the new one stood in its place. The incident happened during his lunch break just one hour before my lunch break, during which I went home. 

XXXX XXXX has made unsubstantiated claims of an overdue account when I have months of documentation and legal counsel that suggests I had every right to sue the complex for their negligence and reckless management. I thoroughly believe this fraudulent collections account was set up to ruin my credit because of bitterness that I went to the State regarding my concerns. 

I initially tried communicating my concerns to the apartment community and after getting nowhere while the tenant 's behavior became more threatening, I contacted the parent company. When the parent company ignored my concerns, I sought legal counsel. My legal counsel suggested I contact the State. My only option was to take the offer to break my lease if I didn't want to be constantly threatened or put in harm 's way by the tenant who lived above me. 

You'll notice that in one of the attached emails, the parent company recognizes that the property neglected to follow proper protocol and that the next step in the process should be eviction. Then after discussing the possibility of evicting the tenant WITH the tenant in question, they took back their word to evict the tenant - leaving me with an upstairs neighbor who knows she was threatened with eviction because of my complaints. 

I lost sleep and suffered serious health issues as a result of living in these conditions. I developed XXXX XXXX XXXX and XXXX XXXX  all over my body and my work performance suffered greatly. The only reason I did not sue this complex is for the reason that I didn't have the money to do so - I barely had the money to move when I did - but I was told that I would have a good argument for a case by a local lawyer. 

I found out later from a fellow friend and tenant that after her conversations with maintenance on the property, the sentiment in the office was that I was " crazy '' and making a " big deal out of nothing ''. If you view the reviews about this complex on XXXX, you will see that smoker 's being allowed to destroy other people 's property is common. Additionally, the manager of this property quit 2 weeks after I put in my notice to vacate the property and most of the on-site staff left or were replaced after I moved. 

Lastly, I've attached the lease and Kansas State violations committed by XXXX. I will not be attaching audio or video, as I do not wish to release this information to the company. Additionally, several of the video and audio files are too big to attach. 

I do have the contact information of the witnesses to this tenant and property 's behavior and negligence available : XXXX XXXX Phone : XXXX Email : XXXX XXXX ( current resident ) Phone : XXXX Email : XXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX XXXX Phone : XXXX Email : XXXX OR XXXX Thank you.

Company response to consumer: Closed with explanation