Consumer complaint received 2022-08-05
Company: DISCOVER BANK
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
To Whom It May Concern at Discover Bank, The reason for this complaint is that my saving and checking accounts were closed abruptly and with no reason given other than it was a business decision. As of today, XX/XX/XXXX the remaining funds in the amount of {$1700.00} has not been received or additional information given. 

Here is a timeline of the events leading up to the abrupt account closure : XX/XX/2022 Opened checking account ( Cashback Debit ) number X and debit card number X a. I linked my existing XXXX  XXXX checking account and then sent two small deposits to verify the account. The two small deposits were received and later withdrawn by XXXX XXXX. 
b. I linked my existing XXXX Bank checking account through XXXX Bank Instant Account Verification Service. 

XX/XX/2022 - ACH transferred into Discover Checking Account from XXXX Bank, {$1700.00} XX/XX/2022 Opened saving account number X XX/XX/2022 Moved money from checking to savings {$1600.00} within Discover Bank XX/XX/2022 Activated Debit Card and deposited a personal check from XXXX Bank in the amount of {$1100.00}, check number XXXX, funds were going to be available XX/XX/2022. 

XX/XX/2022 XXXX XXXX XXXX ( Childcare payment ) posted two charges of {$410.00} for a total of {$830.00} XX/XX/2022 XXXX bill came through and posted in the amount of {$200.00} XX/XX/2022 at XXXX XXXX  Received app notification and e-mail stating, We're writing to let you know that we noticed unusual activity on your account. For security purposes, we have suspended access to your account. If you have already spoken to us about this, no further action is needed ( Discover Bank ). At around XXXX XXXX  I contacted customer service at XXXX and a recorded voice message let me know that my accounts had been closed and that a customer service agent did not have more information. Either way, I talked with a customer agent, who said that due to a business decision Discover Bank closed my accounts and that a check was going to send to the account owner on file after 60 days ( Discover Bank Agent ). 

XX/XX/XXXX I viewed my XXXX file and I do not have any negative reported information from other banks. I also requested XXXX send me a Consumer Score Disclosure Report and I received it soon after in the mail and my score was favorable as of XX/XX/2022. 

XX/XX/2022 Received three letters from Discover Bank letting me know that We're writing to let you know that we noticed unusual activity on your account. For security purposes, we have suspended access to your account. If you have already spoken to us about this, no further action is needed. This was the same for the checking and saving account. The third letter said that my overdraft account connection had been deactivated. 

XX/XX/2022 Received e-mail saying, We wanted to let you know that we were unable to auto redeem your rewards this month because one of your accounts has either been closed or is temporarily frozen. As a result, you have been unenrolled from Auto Redemption to Online Savings. You can easily reenroll with an eligible account by logging into your account online or through the mobile app ( Discover Bank ). Again, I have no access to the account and due to this abrupt closure ; I was unable to receive any cashback ( 1 % ) from the three purchases that came through the checking account in the amount of {$10.00}. 

XX/XX/2022 Received an email saying that my statements for both accounts were ready to view online. However, account access to both accounts was removed back on XX/XX/2022. 

XX/XX/2022 - I submitted a complaint to CFPB to clarify any misunderstanding, gain access to my funds and keep my credibility unblemished. 

I look forward to talking with an agent via phone that will listen and resolve this issue without putting my credibility in jeopardy.

Company response to consumer: Closed with non-monetary relief