Consumer complaint received 2018-05-10
Company: The CFM Group
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
I received a phone call from a gentleman by the name of XXXX XXXX approximately a year ago telling me that I owed this debt and if I don't take care of it, legal action would be taken. I explained I didn't know what this was and I wasn't going to pay for it. He stated the debt was for a Help Card that was opened in XX/XX/XXXX, last activity on the account was XX/XX/XXXX. The amount was charged off. I explained again it wasn't my debt and XXXX XXXX said he would take legal action to seize my property and garnish my wages. I ended that phone call. Within the last two weeks, the phone calls started again. The first one was a lady asking if I would be available the following day to be served papers to go to court. She stated she knew I have had discussions with people in her office informing me what this was about so I need to make sure I am available to be served. I again stated I had no idea what she was talking about. She gave me a phone number to call and inquire about the debt. I have caller ID blocked on my phone so you can't see what number I am calling from. When I called, another lady answered and without introducing myself, she knew who I was. She said my name appeared on her phone. She went on to inform me this was my debt and I need to take care of it. She said if I would just pay it, they wouldn't come after my paycheck. She further stated they are going after my money, my house, my cars, my check and they will get it. I explained again to the second lady this was not my debt and she continued to let me know they will get my pay check one way or another. I received another phone call one week later from a gentleman named XXXX XXXX - he left a voicemail message stating he can only help me and my husband if I call and take care of this matter by the close of business today. I returned his call and he started accusing me of not paying my debt and I just need to return the merchandise. I asked for his address and company name and he refused to give me the information. I told him I had contacted an attorney regarding this matter and he informed me that he would love to speak to my attorney and if I would give him the name of the law firm I contacted, he would provide me with his information. I told him they were using threatening language with me and their tactics were unprofessional and unwanted especially since the debt isn't mine. He stated he is going to get the money for his client and I need to surrender the merchandise and pay the debt. He then accused me of playing games and they will see me in court. During the conversations, all of the individuals I have spoke to could never clearly state who the company was that they were working on behalf of. They only stated it was for a HELP Card for either a mattress, exercise equipment or something of that nature. Once we hung up, my XXXX XXXX was through the roof and I was XXXX XXXX. These phone calls need to stop asap.

Company response to consumer: Untimely response