Consumer complaint received 2017-04-18
Company: Ocwen Financial Corporation
State: IL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
We have filed at lea st two  previous complaints with the CFPB on this file. The summary of these complaints are that we have been working on this short sale since  XXXX  of  XXXX . My company sent a SS package on  XXXX / XXXX / XXXX  complete with an offer and HU D ( attached to this complaint ). Since this time, Ocwen  has been dragging their feet on processing and reviewing the documents. The file was still in active loan modification on  XXXX / XXXX / XXXX , even though we have requested multiple times for the property to be reviewed as a short sale. Every time  Ocwen  has requested documents, we have returned them as soon as we received them from the seller. Weeks later, a random representative at Ocwen reviews the file, asks for something else, which then sets the process back a few more weeks. There have been several postponed foreclosure ( FC L )  sale dates since we began this process.     All of the above was difficult to deal with on its own, but Ocwen has just made the situation even worse. On  XXXX / XXXX / XXXX , my company noticed there was another FCL sale date scheduled for  XXXX / XXXX / XXXX . We immediately requested a postponement from Ocwen. The representative my assistant (  XXXX   XXXX  ) spoke with on  XXXX / XXXX / XXXX  claimed that the FCL was placed on hold as of  XXXX / XXXX / XXXX , despite our records and a follow up call to  XXXX   XXXX   XXXX   (  the foreclosing law firm ) confirmed that the FCL sale was still active for  XXXX / XXXX / XXXX .     I contacted the Ombudsman to get their assistance in moving the loan mod along and the file into the short sale dept. They were unable to help with this. On  XXXX / XXXX / XXXX , the representative said that the loan mod package was finally deemed complete as of  XXXX / XXXX / XXXX  and that it would take 30 days for a review. My assistant,  XXXX   XXXX , called in on  XXXX / XXXX / XXXX  to get an update on the loan mod and was transferred to  XXXX  ( ID  XXXX  ) who immediately said the property was scheduled for FCL that very day, despite seeing a postponement noted on his end.      XXXX  and  XXXX  added  XXXX   XXXX   XXXX  on the phone to verify that the FCL postponement was received by the law firm. The  Ocwen  rep  XXXX  agreed and stated the new FCL date was  XXXX / XXXX / XXXX . He also stated that now there was a new and undisclosed document request still needed for the loan mod, but that he was unable to see which specific docs were being requested and that he would return a call the next day with that information.      XXXX  called on  XXXX / XXXX / XXXX  and said that they were unable to stop the FCL sale on  XXXX / XXXX / XXXX . He said that the home went back to  Ocwen  and is no longer in their loss mitigation system. He is attempting to get it out of the real estate owned system and back into loan mod. He also said that we are unable to get any information on what Ocwen deemed to be missing from their current loan mod review.     This is a FHA-insured file.  Ocwen  has once again DEFRAUDED THE FEDERAL GOVERNMENT.     In addition, this error by Ocwen has cost us more time on a file that has already taken far too long. Ocwen is ruthless, careless, and senseless when it comes to helping homeowners do the right thing by seeking a short sale.

Company response to consumer: Closed with explanation