Consumer complaint received 2018-12-03
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
A HELOC was taken out in XX/XX/XXXX, but due the failure of the notary to appear for the signing of the document, per the bank manager, the loan went through as an unsecured line of credit. In XXXX I took out a reverse mortgage with a different bank. Their title and escrow companies overlooked what originally was an unsecured HELOC that somehow now was a secured HELOC with my home used as collateral. A little over a year ago the payment ballooned from $ XXXX/XXXX a month to over {$1100.00} per month. From XX/XX/XXXX on I have not been able to pay those huge payments. The Deed of Trust that is part of the HELOC that is being used to foreclose on my property is a proven forgery that was recorded on XX/XX/XXXX at the XXXX County Recorders Office. I have prepared a formal legally binding affidavit with evidence exhibits supporting the proof of my allegations that range from the official recorded Deed of Trust through the title and escrow companies final and formal financial report through many other levels of documentation. The fraudulent recorded Deed of Trust would not have come to light had I been able to continue making the HELOC payments. Know that I continued to make those payments only because the bank manager told me that it was an unsupported line of credit that I believed I was responsible to pay. Further, I believe without a doubt that I can and have documented proof of these specific crimes : 1 ) forgery turning the document into a counterfeit ; 2 ) to record that counterfeit document onto the public record ; 3 ) sending copies of that fraudulent document repeatedly through the US mail making this a Federal Mail Fraud case ; 4 ) as far as the title insurance is concerned, the title company is repeatedly disclaiming any financial responsibility for its error of not finding the recorded Deed of Trust and its omission of failing to pay it off as it did other bank loans.

NOTE : # 29 and # 30 are additional evidence documents that have come in since the attached affidavit was written. Please accept them as supporting statements for the affidavit : 29. XXXX XXXX letter of denial dated XX/XX/XXXX artfully sidesteps his companys errors and omissions in not locating, then paying off, the Chase HELOC ending in # XXXX in XXXX while again stating they have no responsibility to me, only to XXXX XXXX XXXX. Please pay close attention to his dismissive attitude ( See Exhibit N ). ( Exhibit N : XXXX XXXX letter of denial dated XX/XX/XXXX-XX/XX/XXXX 2 pages ) 30. Among other things, my XX/XX/XXXX response to Mr. XXXX points out that while his company may not have a financial obligation to me, they most certainly do have one to XXXX XXXX XXXX who approved my reverse mortgage in XXXX ( See Exhibit O ). Further, I outline to him what I see as the options they have available to them in order to correct their very serious errors and omissions. Their now repeated failures to find and pay off a recorded Deed of Trust that is an absolute lien on my property and their issuance of a clean and clear title to the Reverse Mortgage company is a misrepresentation at least and in fact it is now found to be a lie because the title is not clean and clear. The reverse mortgage company thinks it is in first position when in fact they are in the second position. ( Exhibit O : My response to XXXX XXXX letter of denial dater XXXX - 1 page )

Company response to consumer: Closed with explanation