Consumer complaint received 2022-01-24
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My XXXX is due every XXXX of the month, in the amount of {$260.00}, and I always pay on time. On XX/XX/XXXX, I contact Capitol One to request an extension on my auto loan because of a financial dilemma I was experiencing. Capitol One denied my extension and told me I had a 15 day grace period from XX/XX/XXXX to pay my Auto loan, and as long as I paid before the XXXX of XXXX the late payment would not be reported on my credit. On XX/XX/XXXX, I paid Capitol One Auto {$430.00} to cover XX/XX/XXXX and XX/XX/XXXX payments. I was still within my grace period concerning XXXX 's payment. I paid XXXX 's in advance because I did not want to accidentally spend it being the holidays were approaching. Before and after I paid XXXX and XXXX 's payment I made sure to ask the Capitol One representative if the total amount of {$430.00} covered Novemebr and XXXX 's payment. The Capitol One representative agreed that it did cover XXXX and XXXX 's payment ; and that my next payment was due XX/XX/XXXX. 

On XX/XX/XXXX I received notification, via my capitol one app, that my auto payment was past due. I contact Capitol One Auto to inquire about the past due notification, and they informed me that payment was not received for XXXX. After alot of back and forth an investigation was made to relisten to the call that was made on XX/XX/XXXX to re-evaluate the communication between the Capitol One Auto rep and I when I made my payment of {$430.00}. 

XX/XX/XXXX, between XXXX and XXXX, Capitol One Auto Investigtor , agent XXXX, contacted me via phone to inform me that an investigation has been open. He also mentioned that he reviewed the call and admitted that their representative was in the wrong and that a miscommnunication on their part was done. In addition, the capitol one agent, verdis, informed me that he will request for the system to acknowledge my payments and have my next payment be for XX/XX/XXXX and not XX/XX/XXXX. he also admitted that my 100 % payment history spoke alot about my character and reliability. 

XX/XX/XXXX XXXX contacted me on a recorded line to state that his request was granted and my next payment was XX/XX/XXXX. he informed me that everything will be updated with the credit agencies. However, nothing has been update on my credit report because it still shows me 30 days late for XXXX and nothing reported for XX/XX/XXXX. Therefore, affecting my 100 % payment history and my credit score positive reliability and good standing because now my account is showing as negative remark. 

I contacted Capitol One Auto XX/XX/XXXX and they stated that the addjustments to my report were made XX/XX/XXXX. However, my XXXX, XXXX, and XXXX XXXX credit reports do not show this update or adjustements being removed. I need this account adjusted and showing in good standing 100 % so I can remain in the positive and not in the negative. I am trying to get a home within the next 3 months and do not need this negatively impacting my process. 

This account is an account that has been becoming more difficult due to the misleading information displayed on my credit report. Also, this account is beyond the statute of limitations which was stated to me by various representatives from this company. Lastly, it is beyond the statute of limitations that the payment information reported concerning XXXX and XX/XX/XXXX. Therefore, making this negative item and remark against the Fair Credit Reporting Act. 

I thank you in advance for understanding, taking the time to investigate this matter, and responding to my inquiry. I look forward to hearing from you soon. 

Respectfully,

Company response to consumer: Closed with explanation