Consumer complaint received 2019-12-10
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I bought my house in XXXX, the mortgage company that wants to foreclose on me is my second loan, SPS Specialized Loan Servicing. I've been curent on my first loan. XXXX XXXX owned my mortgage when I bought my house in XXXX, they sold it to XXXX  XXXX XXXX, then to XXXX and now it's being serviced by SLS. The problem started in XXXX when I got a modification through Making Home Affordable program with the help of XXXX  XXXX XXXX and XXXX, XXXX XXXX XXXX XXXX XXXX They both told me not to worry about the second loan, they said it was forgiven. They never gave me any paper work, I truly thought that I did not have to worry about it anymore. The second mortgage company never sent me paper work or monthly statements since XXXX regarding the second loan therefore I beleived XXXX and XXXX  XXXX XXXX. But now in XXXX SLS shows up and sends me a letter of intent to foreclose on my property. i have attempted to pay of the original 2nd loan mortgage which was XXXX in payments but they said no. SLS wants XXXX and on top of that they want XXXX for interests and late fees they say I owe but I never received any monthly statements. I asked if they could help me with a modification and they sent me a letter stating congratulations you qualify for a shortsale. They did not give me the opportunity to send paper work so that they can evaluate if I qualify for a modification or any other solution. I feel that I wasn't given a fair opportunity.I spoke with XXXX from SLS at the consumer resolution department XXXX she was very rude and would not let me get a word in. XXXX said the only thing I qualify for is a shortsale. XXXX said that they dont offer loan midifications. She also said another solution is to pay XXXX plus XXXX. I don't have that kind of money, I decided to contact a lawyer for a free consultation but I can't afford to pay for a lawyer right now. They said they would charge me XXXX for a down payment and other fees on top of that, I also contacted a HUD counselor on Tuesday XX/XX/XXXX her name is XXXX XXXX. She was assigned to me as a HUD counselor.Varsha works at XXXX XXXX XXXX XXXX her number is XXXX. SLS doesn't want to give me an opportunity to keep my home. I'm flabbergasted, the second loan was gone since I did my modification in XXXX. Now they show up wanting to take my home, that I lived in with my family since XXXX, please help me reach a resolution with this company me and my family wanty to be able to keep our home. SLS doesn't want to help me they just want to take my home. i don't want to be homeless. I think there is too many homeless people in the street already. many homeowneres were helpless like me and they became homeless because mortgage companies are not willing to help. They foreclosed on their properties without any remorse of how they break families apart.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation