Consumer complaint received 2022-08-02
Company: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I have attached these 3 letters : XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX  NY XXXX XX/XX/2022 XXXX XXXX XXXX XXXX XXXX Barclays Bank XXXX XXXX XXXX. 
XXXX XXXX NY XXXX Dear XXXX XXXX : I have enclosed copies of the following : XXXX. Letter dated XX/XX/2022 to Barclayss Dispute Department in regards to Dispute # : XXXX to dispute {$190.00} charge made to my credit card on XX/XX/2022. 
2. Letter dated XX/XX/2022 to Barclayss Dispute Department in regards to Dispute # : XXXX giving my husband permission to inquire about this dispute. 

I have called Barclays Dispute Department at XXXX the following XXXX times in regards to Dispute # : XXXX : XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX XXXX. XX/XX/2022 : Spoke with XXXX in the XXXX All five of these employees are supervisors. All XXXX of these supervisors promised to resolve my problem clearly documented in my XX/XX/2022 enclosed letter. All five of these supervisors promised they would contact me within five business days to follow up on the status, I never heard back from one. 

Barclays needs to take a careful look at their operations in XXXX, XXXX. Disputes need to be resolved in a timely manner. This is not only unacceptable, but it is completely unprofessional. 

I have wasted over 10+ hours of my time disputing this charge. In additional to the {$190.00} dispute refund I expect to receive very soon, I expect Barclays to go above and beyond for my time wasted. Since this dispute is on my Barclays Wyndham Business credit card, I would like for Barclays to deposit XXXX Wyndham bonus points into my XXXX account # : XXXX. 

If you have any questions, please call me at XXXX. Thank you for your help and time. I look forward to hearing from you soon. 

Sincerely, XXXX XXXX XX/XX/2022 XXXX XXXX XXXX Credit Card # : XXXX Barclays Dispute Department Fax # : XXXX Dispute # : XXXX To Whom it May Concern : Today I spoke with XXXX XXXXhe supervisor in Barclays Dispute Department at XXXX. XXXX advised me to fax this document to give my husband, XXXX XXXX XXXX, authorization to inquire about this dispute and ALL other matters in regard to my Barclays Wyndham Business Credit Card # : XXXX. 

Thank you, XXXX XXXX XX/XX/2022 XXXX XXXX XXXX Credit Card # : XXXX XXXX XXXX Department Fax # : XXXX Dispute # : XXXX To Whom it May Concern : XXXX XXXX Department Today I spoke with XXXX in Barclays Dispute Department at XXXX. I told XXXX in Barclays Dispute Department about the letter I received from Barclays Dispute Department. The letter told me that Barclays Dispute Department can not help me until I return the item. I have called XXXX XXXX XXXX XXXX XXXX times asking to return the item. Since the item did not work, I expect XXXX XXXX XXXX XXXX to pay for the return shipping. I will not pay for the returned shipping on an item that does not work. XXXX in your Dispute Department asked me to fax this letter to XXXX to dispute the {$190.00} charge again to XXXX XXXX, XXXX made on XX/XX/2022. XXXX asked to include everything in my original dispute along with any updated information : - XX/XX/2022 - Placed order # XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, TN XXXX for {$190.00} on my Barclays Wyndham Business Credit Card # : XXXX - XX/XX/2022 - Received order, pump did not work - XX/XX/2022 - Called XXXX XXXX, XXXX, spoke to the owner XXXX, at XXXX. Explained to XXXX the pump did not work. XXXX walked me through troubleshooting the pump, so I worked with XXXX on trying to fix pump. Pump still did not work, so I asked XXXX to please send me a new one. XXXX called me a XXXX twice during call, and he called me a XXXX once. XXXX was extremely unprofessional. 
- XX/XX/2022 - Received replacement pump. Replacement pump does not work. 
- XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. 
- XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. 
- XX/XX/2022 - I called XXXX XXXX XXXX XXXX at XXXX and left a detailed message to please call me at XXXX or email me at XXXX. 
It has been a month, and I have not heard from XXXX XXXX XXXX XXXX, unacceptable. 

I need Barclays Dispute Department help. I would like a full {$190.00} refund on my XXXX ending in XXXX, so please dispute this charge again. If XXXX XXXX XXXX XXXX wants me to return the item, then I expect for them to pay for the return shipping. Please let me know if you need any additional information. 

Thank you for your help and time, I look forward to hearing from you soon, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief