Consumer complaint received 2023-06-26
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Please see email below sent to the INVESTOR : Re : My Home Address /Subject Property /SPS Loan-Account XXXX : XXXX Foreclosure Sale Dated for XX/XX/XXXX ( There are 4 attachments included in this email : Short Pay-off Counter-Offer_Signed & Dated, 2 Repair Bids, C of O Search Result ) as per our conversation here is short summary regarding the events and Foreclosure of my Home. 

In the year XXXX, I enter into a Settlement Agreement with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX /Select Portfolio Servicing, Inc. ( SPS ), for {$160000.00}, as a full payoff of the debt. ( Full Agreement Available Upon Request ). 



Due to the short time of 15 days given to me for the payoff and other issues beyond my control, The transaction was not finished. 

I was diagnosed with XXXX XXXX then hospitalized. Condition that was going on before plus other health issues ( Documents/Diagnosis available upon request ). 

Then, We were hit with the COVID-19 Pandemic and everything was shutdown. 


XXXX. On XX/XX/XXXX, I contacted Select Portfolio Servicing to restart or resume the negotiation XXXX. On XX/XX/XXXX I sent all documents requested. and thereafter all supportive documents were sent like repair bids, Photos, comps, etc. up to the point that SPS acknowledge that a completed package was received. 


During all this time, I made several calls and many times I was asked to re-send documents because they said they never got them, sometimes they were rude to me and other times they would blame the Investor ( XXXX XXXX ) for the delays and/or loss of emails. One time they acknowledge the receipt of the documents but somehow, in their part, these was never sent to the proper department. 

I sent them two short payoff offers. After the first offer, they asked to increase the offer which I sent dated XX/XX/XXXX ( please see attached ). them, I kept calling for an answer on that last offer and they kept telling me to wait that it will take sometime that is been review by the investor. 

By the end of XXXX XXXX, I received a phone call from a third party foreclosure prevention help organization stating that the house was scheduled for foreclosure sale for XX/XX/XXXX. I panic because I was waiting for an answer on the short payoff. I would never expected for SPS to move forward for the foreclosure sale without a denial of my offer, any short payoff counter offer from SPS or giving other options to save my Home. 

For my last short payoff counter offer I never got a denial NOR I was notified of the Foreclosure sale for XX/XX/XXXX. My understanding is while I was working out with the servicing to save my Home they would stop and/or will not go forward with any foreclosure activity otherwise it would be consider " DUAL TRACKING '' which is restricted according to the " CFPB '' out of my desperation, I felt hopelessness and I contacted XXXX XXXX directly to stop the sale and be considered for my last short payoff counter offer or at least a short payoff counter offer from XXXX XXXX as how it was given to me in XXXX for {$160000.00} ( Full Settlement/Agreement Available Upon Request ). As you can see this is what has happened in the last four months. 

Your help, cooperation and prompt response would be greatly appreciated. Thank you very much. 


Sincerely, XXXX XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation