Consumer complaint received 2016-08-02
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker

Complaint:
To whom it may concern : The investor or owner of my first mortgage loan is unknown. The servicer, Chase informed me that XXXX owns my loan. On XXXX XXXX, XXXX I was informed by XXXX XXXX XXXX Mortgage Banking Executive Office, that Chase can not find the assignment of deed showing XXXX as the investor, so they need time to re-create it. I questioned XXXX about the legality of re-creating an assignment of deed and she said she would get back with me. On XXXX XXXX I received a call from XXXX stating that Chase would be mailing me a copy of the assignment of deed showing that XXXX was the investor/owner. She also stated that XXXX updated their system to reflect my address ; I tried looking up my address in the XXXX Look Up Tool and it is still not showing. The assignment of deed is still in question and has yet to be received by me. 

I had also reached out to the office of XXXX XXXX, XXXX women for the district my property is located in. Her office sent a Mortgage Casework intake Form to XXXX and received a document stating " Unfortunately the property in question is no longer a XXXX invested loan. The loan has a liquidation date of XXXX/XXXX/XXXX. No further action will be taken on this inquiry. '' The Lender who was processing my refinance is unable to proceed for XXXX reasons ; a ) HARP refinance can not be processed without my property being found in the XXXX Look up Tool - which as of the end of business day XXXX XXXX, XXXX it is not listed. b. The payoff information listed on the current Preliminary Title Report is different than what Chase and XXXX claim it should be. So the Title Company does not know who to pay off. 

In the meantime my mortgage has almost tripled yet my hands are tied in trying to refinance due to the above reasons. 

I also had applied for a loan modification through my servicer Chase and was denied in XXXX XXXX, XXXX. I petitioned the declination and was told my reason for dispute was unfounded because they do n't take into consideration the future increase in my mortgage payment ; which would take place the following month, XXXX, XXXX. Following this, Chase did two things : 1 ) they sent me a letter dated XXXX/XXXX/XXXX stating that they are reviewing my application and need more documents. So I sent in the documents via fax from my local Chase Bank in XXXX XXXX the last week of XXXX, XXXX. Per my discussion with XXXX today I requested to have her provide me status of this review. 2 ) Chase sent me another letter dated XXXX XXXX, XXXX stating that they needed more time to review my correspondence about their denial of my request for assistance. To this date ( XXXX ) I have not received a response. This was mentioned to XXXX today, XXXX XXXX, XXXX and I requested from her an update on the review. 

In either situation, whether refinancing using HARP or having the 1st mortgage modified, I the consumer have a right to know who owns my mortgage and to receive the proper documents supporting that finding., especially since there are conflicting documents as to the investor/owner and missing legal documents to support statements from Chase or XXXX . Also it is not right that I am forced to pay a higher mortgage payment because I can not complete a refinance due to no error on my part. 

Please assist me in resolving the mystery of my investor with legal documents to support the findings and also help me to stop the higher monthly mortgage payments without any penalties until this is resolved. 
Thank you so much for your assistance. 
Gratefully, XXXX XXXX

Company response to consumer: Closed with explanation