Consumer complaint received 2022-12-03
Company: Paramount GR Holdings, LLC
State: IN
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
On XX/XX/XXXX I and my husband invited a employee of XXXX XXXX into our home after contacting several solar companies. XXXX was the only one to contact us back to set up an appointment. We went with the solar energy to help save money due to being on a fixed income with my husband retired and I am XXXX. 
XXXX has fixed the snaps on our system with no charge to us, we are having issues with installation, false statements, and fraudulent financing. 
Misleading/deceptive sales pitches and tactics Lack of transparency. What solar can/can not cover Poor consumer protection practices Poor Customer Service Poor time management Sold an installation warranty with No face value- Breach of contract NO communication, no warning, abandoned their clients Poor Partnership, Pyramind Scheming, Failure to Investigate/ INSPECT each consumer 's system in person The finance company has not tried to help us on any of these matters and all documents have my name printed and they will not release and credit application showing that I applied with them for this loan, all paperwork for the XXXX XXXX is listed in my husband 's name and the loan paperwork is in mine and my mother 's name. 

Good Leap has not formally addressed the consumer with the recent events or provided financial relief while the panels are defective or until there is restitution made. We no longer have faith or trust in solar or the company 's facilitating ( breached ) contract. 
XXXX XXXX Practices. Allowed financing of defective parts and failing contractor. CEO XXXX XXXX, of XXXX XXXX posted to his personal XXXX ( elite social media ) account a time-line of events knowing there was a hardware issue and it dates back to XXXX of XXXX. We didn't even purchase solar until XX/XX/XXXX. 
Extremely high financing of a defective product Poor consumer protection practices- pyramiding/predatory Lack of national communication, resources, and direction, even after knowing of the partnership failure. 
***We are upholding the Consumer Holder Rule Law, Magnus-Moss Warranty Act and Consumer Protection Act. 
Had we been aware of the consumer complaints made against XXXX XXXX and Good Leap finance, we would not have pursued a business relationship, but sadly all the partnership issues were kept secret, until it affected the consumer. Why would we have signed a promissory note on a good that did not, does not, and will not perform as cross-sold us. This is disproportionate to the service provided and detrimental to thousands of consumers whose objective is/was to produce clean energy and not have to pay a utility company for electric. We learned through our local electric company XXXX, after the fact, that solar does not absorb all the electrical cost for HVAC usage either. That communication would have been nice int he sale pitch. 

I have attempted to resolve this matter by contacting ALL affiliates of our solar transaction and have requested the solar equipment be repossessed and the loan dissolved from our record. The response we've continuously received has bee a lack of response, refusal to remedy a situation, or a constant push-off ( blame game ) leaving the consumer in the middle. This solar journey has left us disgusted and distrusting. 

We have documentation as to the information listed and all the people contacted to file against said companies. I will provide upon request. 

Thank you for your time and consideration on this matter. It is greatly appreciated. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation