Consumer complaint received 2019-11-19
Company: Premier Student Loan Center
State: OK
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
In XX/XX/XXXX I was contacted by Premier Student Loan Center on my Federal Student Loans. They described their services as being a third party that handled all the paperwork in filing for student loan forgiveness. They explained I could pay them and down payment of {$380.00} and then {$30.00} a month and they would do all the paperwork to keep my Federal Student Loans in a forgiveness program. They stated after paying, consecutively for 10 years the rest of my loans would be forgiven. For the last 3 1/2 years I have been resubmitting my Taxes to them and paying {$130.00} student loan payment and {$30.00} a month to premier for their service. On XX/XX/XXXXI recieved this email : Lawsuit Bureau of Consumer Financial Protection, et al. v. XXXX XXXX XXXX , XXXX d/b/a Premier Student Loan Center, et al. 



***Do not REPLY to this email. If you have questions, send them to XXXX. 

You appear to be a customer of one of the student loan debt relief companies identified below. These companies have been sued by the Bureau of Consumer Financial Protection ( CFPB ), and the States of Minnesota, North Carolina and California for deceptive practices and taking unlawful advance fees. The Court has appointed a Receiver who has suspended the companies operations. 

We recommend that you immediately contact your student loan servicer about the status of your student loans. A list of approved student loan servicers can be found at the U.S. Department of Education Student Loans Website : XXXX XXXX XXXX 

The Receivers office has set up a webpage with additional information about the lawsuit. XXXX XXXX XXXX. We will post updates on the website as the case proceeds, and you can also review a list of Frequently Asked Questions ( FAQs ). The Receiver gets many emails with questions from consumers. We can not respond to each inquiry separately, but will update the FAQS as questions come in. In the meantime, we again stress that you should contact your loan servicer. 

The Companies which have been sued : XXXX XXXX XXXX XXXX, also doing business as Premier Student Loan Center ; XXXX XXXX XXXX XXXX, also doing business as XXXX XXXX XXXX ; XXXX XXXX XXXX, also doing business as XXXX XXXX XXXX ; Some of the other names defendants used include the following : XXXX XXXX XXXX XXXX ; XXXX XXXX   XXXX ; XXXX XXXX XXXX ; XXXX  XXXX XXXX ; XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX ; and XXXX XXXX XXXX. 

I immediately contacted my student loan holder which is XXXX and apparently Premier told them I didn't have a taxable income and they have not been holding out my student loan payment for 3 months. I advised XXXX I provide my taxes and paystubs to Premier every year and have never not had a job. I now have to reapply all over with XXXX for the student loan forgiveness program and loose the months Premier told them I didn't have a taxable income.

Company response to consumer: Untimely response