Consumer complaint received 2022-12-16
Company: ADP Inc.
State: VA
Product: Credit card or prepaid card
Sub-product: Payroll card
Issue: Advertising
Sub-issue: Changes in terms from what was offered or advertised

Complaint:
I contacted the myWisely Card customer support, on XX/XX/2022, where I was hung up on at XXXX, XXXX and XXXX XXXX after years or negligence from the company, phone abuse as occurred today, to get access to my information, as I am forced to use this card after they falsely advertised that I would have free ATM Services, where they charge for you to withdraw funds even at ATM 's that are noted to be free, and where they also force you to pay a deposit fee for their cards unless you are paying one way or another, in addition to creating an account with a third party company for business tactics to earn some fee or whatnot, to get access to my bank statements, which weren't downloading on the computer that I was using. Upon my phone call, to XXXX ( XXXX ) XXXX, at XXXX XXXX, amidst their fraudulent illegal methods to access your personal information, they asked me to give them my birthdate and I refused because I told them that I don't give out my personal information over the phone, although I could verify my other information, as was done when it was Global Cash Card, where I had also experienced years of harassment and abuse from the staff on their phone services, all the while restricting me access to my account, complaints, information, etc., as it seems as though they sold the company to get over that matter or took over the company to make it a more difficult burden on me, and was introduced to a young lady, who cut me off in the middle of a comment that was being made, in their efforts to instill emotional distress in me, and hung up the phone. I called the number back and they hung up the phone one without anyone even picking up the phone. I then called back and spoke to a young lady who refused to give my documentation because I wouldn't give her my birthdate, because that is company policy, when that isn't necessary, as she was also rude in her efforts to instill emotional distress on me and asked that I speak to a manager, who seemed to be another person on the end of the telemarketer line, as they had a bunch of background noise, which sounds like a bunch of people that have been harassing me for years on end through many different acts of telephone harassments efforts, while the police refused and still refuse at all costs to take my complaints, and said the same thing. He then made sure to cut me off and hang up the phone on me as I tried to discuss the matter with him. It is very common for this company to refuse to do their jobs particularly with me, as they have for years on end hung up the phone on me because of supposed fraudulent efforts to get information that I have every right to not provide, when there are other ways to get account verification. They force the agenda of account verification to restrict me access to my information, as they had been told this many times, in the past, that those requests are synonymous with fraud, so I won't oblige with them, but their response seems to be those of intentional neglect and abuse, particularly on my count, where all police make sure to refuse to take my complaints, as it's happened in multiple locations, because that is supposedly company policy, when these policies were made to force feed these people information that I do not want to provide and do not have to provide, ultimately having them further their abuse by hanging up the phone on me by restricting me services, as has been done so often in the past with their chats as well as other method of communication. They refused to allow me to get company information, they refused to allow me to see who the true company is and that information, etc. At the end of the day, it is ridiculous how these people continue to make my life difficult for whatever agenda that they pose, but that I do not want anything to do with, regardless of the fact of the matter. Even the employer, that has given me this card, has committed acts similar to this credit card company, for years on end. I have complained to you in the past but am being told that I have to make a phone call to people that continue to act as these insane telemarketers with their overzealous personalities and ambitions that make it something that is impossible to deal with, when I make phone calls. In retrospect, they have restricted me access to many services, falsely advertised fees that were charged ( for example the ATM 's ), have altered their programs to make it difficult for me to function or have this service, my disputes are pervaded with profanity and argumentative dialogue between this organization and myself, as with denied claims that would have been processed but these restricts trumped the agenda, and possibly collusion with the police to refuse to allow complaints to be filed, showing all together a conspiracy against me.

Company response to consumer: Closed with explanation