Consumer complaint received 2021-10-04
Company: TRUIST FINANCIAL CORPORATION
State: NC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I would like to file a formal complaint against BB & T now Truist Bank for mortgage discrimination. I was XXXX in XXXX of XXXX when I started the mortgage loan process with Truist. I believe the actions of the bank through the process of refinancing my home was discriminatory based on my age. I was not treated like other applicants and I believe I was being discouraged by truist from continuing on with the mortgage process the entire time. They also made me spend unreasonable amounts of money in order to move forward in the loan process. I believe this was the action of discouragement. 

I started the loan process in XXXX of XXXX and had to walk away in XXXX of XXXX and went through many different loan officers. Supposedly everyone who came in contact with my loan application quit, leave of absence or went to week long schools. Several times they would not even let me know that they had dropped my application, They would just stop calling me in the middle of the loan process, which would start the 3 month time limit to get it done over again and again. I would have to resend all the updated statements, check stubs and also after i had paid to do what ever they requested from me to move on in the process. There is no way it should take 9 months to refinance my home. Actually even longer than that because it never came to fruition. I have a good job, my homes value exceeded the loan amount by far and I paid every time they brought up things for me to pay to move forward. After 9 months of chasing them to finish the loan process, I applied at XXXX XXXX XXXX XXXX for my mortgage loan and was signing papers in 3 months. And they gave a much better interest rate and its harder to get loans with them. But I had no problems with them. 
I truly believe i was treated unfairly and was made to pay a lot of money when i don't believe they were ever going to finish the loan process. Now I would really like my money back from all the hoops i had to jump through and mental stress and file the complaint about discrimination. 
I have 9 months worth of correspondence back and forth. I have all the receipts where I paid time after time. 

FINANCIAL PAYMENTS TO GET THE LOAN XXXX ***** ( Loan Officer ) said I didn't have enough homeowners insurance coverage to cover a {$96000.00} loan that i needed {$130000.00} more coverage so she contacted XXXX XXXX and spoke to my insurance agent and drafted more insurance under Truist being the mortgage lender. That was XX/XX/XXXX I paid extra coverage cost {$1000.00} property insurance, {$410.00} flooding ins. and {$670.00} on dwelling. 
I paid for appraisal and credit report on XX/XX/XXXX with XXXX ^^^^^ ( loan Officer ) {$560.00} XXXX ***** ( Loan Officer ) requested another credit report and appraisal on XX/XX/XXXX {$630.00} I was told I had to pay off a AC unit that I was making monthly payment on {$2000.00} on to XXXX XXXX XX/XX/XXXX I was instructed to pay an engineer to come out to inspect my house. {$750.00} XX/XX/XXXX I was instructed to put concrete on my piers under the house by the engineer {$2000.00} XX/XX/XXXX The engineer wanted me to brace up the underpinning ( that was not load bearing, i purchased years after buying the home. ) which would cost more. This was XXXX XXXX and I did not want to jump through hoops again when i knew this would mess up my home by drilling holes into it. This is when i applied with XXXX XXXX XXXX XXXX and received loan in 3 months. 
This process was overwhelming and ruined my nerves to say the least. I know I am a victim of discrimination because if this was normal practice for all customers, they would be out of business for such terrible work ethics and procedures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation