Consumer complaint received 2017-04-19
Company: Diversified Consultants, Inc.
State: TX
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
XXXX   XXXX   XXXX  has an account with my name and no Social Security number. The account was opened in Wisconsin and I assume whoever opened the account did not pay the bill or closed the account without paying the final bill. They sent the account to a collection agency who contacted me and I informed them that I have never even traveled to Wisconsin and that the account did not belong t me. I had them transfer me to a supervisor who told me I would need to file an identity theft case with local police and I explained I did not believe it was identity theft because they did not have the correct address or a social security number. I was then transferred to the compliance department who assured me they would not longer report the account to credit nor would they attempt to collect the account. They sent the account back to  XXXX   XXXX  who sent the account to another collection agency. That collection agency was  XXXX   XXXX . The first rep I spoke to made me believe I needed to give her my email in order to clear up this problem. Once I gave her my email she then told me I would need to call  XXXX   XXXX   XXXX  and gave me the phone number of  XXXX . I was furious and reminded her that she stated I would only be able to clear up the account by providing my email. I asked her why they were calling me and how they knew the account belonged to me. She began to verify my information. She had my social security number, and I asked for her how did they get it. She stated that  XXXX   XXXX  provided the number. I has to speak to her supervisor and I spoke to  XXXX   XXXX   XXXX . He stated the same as the previous rep that  XXXX   XXXX  provided the social security number I asked to speak to someone who could explain how the first collection agency did not have social, but now there was  XXXX  on the account. I hung up and called  XXXX   XXXX  where I spoke to  XXXX  in Fraud.  XXXX  verified that they did not have a social security number and she stated that collection agencies have their own ways of getting information. I called back to  Diversified and w as transferred me to an  XXXX  who was supposed to be in compliance. He could not answer the question and transferred me to  XXXX   XXXX  who was supposed to be a compliance specialist. She was unprofessional and did not want to answer questions. She stated that  XXXX   XXXX  sent them social and I let her know that  XXXX   XXXX  says they did not send the number with the account. I then realized they had pulled my credit. I asked  XXXX  had they pulled my credit and she kept saying over and over, " Why would we do that. '' I attempted five times to get her to answer the question and she would not tell me if they had pulled my credit or not. Finally, I asked her again if she was truly in the compliance department, because she was not being very compliant by not answering my question. She finally said she would look into it and told me yes we did pull your credit. I explained to her, that is how your company obtained my social security number. This all seems highly illegal to me. The only identifying information on this account is my name and they have now pulled my credit and added it to the account.

Company response to consumer: Closed with explanation