Consumer complaint received 2022-04-25
Company: OLD NATIONAL BANCORP
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
Branch Manager of Old National Bank XXXX XXXX and XXXX XXXX XXXX, IN XXXX XXXX XXXX, on XX/XX/2022 @ approximately XXXX XXXX XXXX sat down with me and discussed the issues of my new account. Recently transactions on the account wasn't processed by me. I was wanting to discuss my options of possible solutions. XXXX suggested that I should closed the account and open a new account. 
I agreed to a change for a new account. Prior to coming into the bank I with to the ATM and printed balance inquiry. I still have that receipt balance. Additionally, XXXX XXXX, printed a copy of my history on the account. I told XXXX XXXX that I was going to need a copy whether she charged me for it or not. XXXX XXXX called the customer service representative and stressed to her that I was concerned about the recent transactions on my account and the representative as well as XXXX XXXX XXXX stated that this process was the only solution to resolving further issues. I agreed to closing the account ending XXXX XXXX and was given a new account ending in XXXX. However during the process XXXX XXXX suggested that before I close the account to prevent any NSF in the old account be safe a leave XXXX in the old to cover any charges. If for instance there are no charges, that XXXX dollars would be transferred to the new account. XXXX XXXX XXXX, assuming that I did not understand what she was doing ; she created the new account ; but instead of giving a receipt for closing the old. She stated, this is your new account that we are transferring but the old account new is written on the old balance receipt. Making it appear that I only had a XXXX and the XXXX just disappeared with out any record. XXXX XXXX XXXX was unaware that I previously printed my balance of the old account before coming into the bank and she gave me a history of the account before she changes account. XXXX XXXX, fraudulently change the balance of my old account leaving the XXXX dollars from which she asked me to leave for safe keeping to prevent NSF during a closing. As I repeatedly do from time to time is check my balance. XXXX, bank teller, explains when I came to the bank that there was ever a XXXX balance left in the old account. I requested to speak with Branch Manager XXXX XXXX, each time I was told she wasn't available. Today after several failed attempts to reach her, I had to call on another phone line to get the tellers to connect me to XXXX. Finally, XXXX XXXX Branch Manager, got on the line to speak with me. After being told I misunderstood 5x by XXXX. I was hoping that she would tell the truth However she refused and continued to pursue this fallacy that I never left XXXX in the old account. I then told her I recorded our conversation because you continued to act suspicious. As of today her mood changed when I said you have been recorded saying leave XXXX in the account to prevent NSF from incoming transactions. She became very quiet. I am requesting assistance with this matter.

Company response to consumer: Closed with explanation