Consumer complaint received 2023-08-29
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I received a letter from Truist dated XX/XX/XXXX in which they still keep missing the point that a considerable amount of money was HACKED from my account around XX/XX/XXXX and very likely again around XX/XX/XXXX. I had documented this complaint under my previous, now hacked and closed email of XXXX. They miss the whole point of them ADMITTING my account was compromised, that they denied me since XXXX XXXX, XXXX up until XXXX to unlock my online banking to see how much money the hackers took ( one bank official actually speaking to their fraud dept. said " how much did they take? " ). They only give me partial statements for XXXX starting AFTER THE FRAUD ALERT FROM XXXX dated XX/XX/XXXX ( copies previously emailed to CFPB ) and for XXXX starting on XXXX XXXX, XXXX, the day that approx. over {$45000.00}! Were electronically deposited from the sale of my house in XXXX FL. A week later {$6000.00} were added by the same company from the house sale for a total of at least {$51000.00}!. I had over {$8000.00} minimum on the day I had to replace the tire in XXXX XXXX on XXXX XXXX, XXXX the same day a {$250.00} XXXX transacton was found to be a fraud alert. My car payment for just over {$1000.00} bounced as no funds by XXXX XXXX, XXXX. And they actually accessed me overdraft fees which they so kindly and " innocently '' reimbursed like if all the money that was taken out electronically by a hacker or very likely even one of their own employees or completely missed and definitely COVERED UP by THEM most likely due to failure to follow procedures or have a safe system! 
The money XXXX to XXXX XXXX ( one of the suspects of the hacking btw ) was for house improvement work that was never done and thus I requested the money be returned. 
BUT THAT IS WAY BESIDES THE POINT!!!! THE POINT IS THAT THEY KNOW MONEY WAS ILLEGALLY TAKEN OUT OF MY ACCOUNT AND NOT PUT ON THE STATEMENTS, THAT THEY MOST LIKELY FALSIFIED THESE DOCUMENTS, THAT THEY NOW WONT GIVE ME THE FULL ACCOUNT NUMBER, AND THEY THINK I AM SOME SORT OF MORON!! 
HELLO!! I am a XXXX XXXX  XXXX who took advanced calculus in college and went to private gifted children schools!!! And you dont need a rocket scientist to figure out that it is IMPOSSIBLE to have {$51000.00} and all be gone in less than XXXX months with the amount of money spent! Even after the car down payment ( {$14000.00} ) and the first, last and XXXX months deposit of a rental house ( {$9100.00} ) and the {$4000.00} for moving expenses. 
And the other {$2000.00} they keep talking about to avoid the REAL SUBJECT was a scam. But now I am even wondering if the scamming started as soon as closed on the house in XXXX on XXXX XXXX, XXXX. 
They referrence CFPB XXXX XXXX XXXX in their pitiful XX/XX/XXXX letter. 
I WILL GET A LAWYER AND SUE THEM!! Because all your agency does is agree with them and Close every case without contacting me first! So I will sue you too

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation