Consumer complaint received 2021-08-26
Company: SYNCHRONY FINANCIAL
State: PR
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
While I XXXX and was restricted of movement and communication in the in the rapid-changing covid 19 environment we have all been subject to, Synchrony Bank insisted in using ; 1. predatory lending techniques ( I will explain below ) 2. after they approved the credit they decided to revoke the credit granted on the basis that I " did't have solvency '' according to the XXXX  Credit Report letter dated XX/XX/XXXX 3. This action of reducing the credit cards original balance of {$3500.00} to specifically the amount owed of {$660.00} dramatically affected my credit score ( SCRA ART 518 SEC 2.A ) and other credit card accounts from Synchrony Bank and other account that where not from Synchrony Bank as well.

4. I contacted them as soon as I could on XXXX to let them know that plans had changed, I was told I would be quarantining with my phone for two weeks prior to starting bootcamp but the protocol changed and I was not going to be able to make payments until I graduated from bootcamp and there is evidence because they sent me a letter to enroll me in SCRA benefits dated XX/XX/XXXX as evidence of that call. 

Once I graduated  on, XX/XX/XXXX, I called and the teller for Synchrony Bank told me it was ok, that my accounts would not be closed if I made payments of specific quantities. Which I did. I actually payed in full the XXXX Mastercard credit card ( {$620.00} ) and made other big quantity payments to other of the Synchrony Bank credit cards, ( {$2000.00} for XXXX  MasterCard on XX/XX/XXXX ) because this would prevent them from closing my accounts. However my account were still closed and my credit score plummeted 123pts because of this. ( ART 518 SEC 3 ) While I would have remorse if this happened and I was not XXXX the fact is I was. If I had not XXXX this would not have happened. Does this bank understand that? I am a responsible person. I XXXX in 2 months from swearing in to serve my country and I had to make a lot of adjustments in my civilian life in order to serve, I can not believe the circumstances by which it happened. I wrote, sent faxes and personally called the three ( 3 ) customer service departments for each credit card company and they acted like they didn't care, like they deal with this in a regular basis, were they just close customers credit accounts without previous announcement. I wasn't home to receive any of the letters. I didn't have access to any type of communication and to put the cherry on top they just told me I could just re-apply for credit. ( ART 518 SEC 2 C ) Like re-applying for credit won't affect my credit score even more.

Would anyone who encounters such cruel treatment of a service member ever re-apply to for service in a place where they where served so badly in the first place? 

I read through the SCRA and found several articles to apply to my specific situation. ( ART 523 SEC A, B, B1 ) I have evidence to prove every statement made.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation