Consumer complaint received 2015-04-19
Company: Ocwen Financial Corporation
State: LA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing to see if there would be anyway that you can help with my mortgage company. The mortgage company ( Ocwen ) that has our loan is trying to collect a little over {$57000.00}. The Principal is a little over {$39000.00}. But Ocwen has what they call a recapture clause of a little over {$17000.00}. I will tell you the best way that I can explain. In XX/XX/XXXX I bought a house in the amount of $ 55,000.The XXXX mortgage company wasXXXX and XXXX and XXXX housing development ( HUD ). We were in a program called a XXXX program In the year XXXX my husband got hurt on his job. This accident almost took his life. XXXXThe accident made it very hard to make ends meet. In the year XXXX we defaulted on our loan. This is when ( HUD ) took over our loan. Our mortgage note was lowered to only one hundred dollars a month. We were told by ( HUD ) that there was n't anything to worry about. In the year XXXX our payments went back to {$220.00} ( HUD ) kept our mortgage for a long time.We were making all our payments on time. Then ( HUD XXXX sold our mortgage to Litton Loan Servicing. At XXXX time or another we were told by Litton Loan Servicing that we owe {$130000.00} for a house that we bought for {$55000.00}. We are lock in a interest rate of 12.50 %. Litton Loan Servicing sold our loan to Ocwen Loan Servicing. This took place in the year of XXXX. Ocwen had our loan for a short time. I was told by Ocwen Loan Servicing that our mortgage was paid off. I had called Ocwen and asked all kinds of questions because Ocwen Loan Servicing was sending our mortgage note back to us. Ocwen had no idea of what had happened. I was told by Ocwen to call ( HUD ) to see if ( HUD ) had any answers. I was told by ( HUD ) that they did n't have any idea of what was going on. I was also told by ( HUD ) to send all copies of my papers of what I had to the ( HUD ) office in XXXX That is what I done. I made all kinds of copies and sent them to the office of ( HUD ) in XXXX.I tried to explain that I am a honest person, and I did not pay off our mortgage. I was trying to get help with that big amount. I wrote letters to XXXX XXXX. I even talk to XXXX XXXX on the telephone at his office and his house. So I thought that XXXX XXXX was reaching out to help me. He said that he would. I tried to call XXXX XXXX to see if he had done something to get this mortgage off of our back. I could never reach him .Next thing I got a letter saying that Litton loan servicing will be handling our mortgage. We started paying our mortgage note to Litton in the amount of {$560.00}. But decided to start paying {$6000.00} a month.In the year XXXX Ocwen got our mortgage again. We started paying Ocwen {$600.00} a month. We tried to see if there were any kind of programs that could help us. We were told about a modification loan or program. What ever it was called. But we did not qualify for that neither. Now our mortgage is thirty years old. We ca n't get any help. I was told by Ocwen that I needed to get the money before XXXX XXXX XXXX. This Recapture clause in the amount {$17.00} XXXX and something is the problem. Why ca n't they forgive the recapture clause. Was told that the recapture clause is unpaid interest. I have been paying interest on this mortgage since I got this mortgage 30 years now. I am lock in a interest rate of 12.50 % for 30 years. Ocwen Loan Servicing This is customer care number XXXX. WWW.OCWEN.COM.

Company response to consumer: Closed with explanation