Consumer complaint received 2015-03-24
Company: AMERICAN HONDA FINANCE CORP
State: NJ
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
First of all, I contacted the Honda financial services to request them to release my title XX/XX/XXXX but I did not receive the title. So I contacted them again around XX/XX/XXXX but at that time I just figured out my previous request was simply ignored and need to request that again. So I waited a lot of time but I was never getting my title back. So I contacted them again and again ( more than 10 times ) from XX/XX/XXXX to XX/XX/XXXX to receive the title and could finally receive the title. However, the time passed to much so that I was supposed to pay the late for my car registration in XXXX ( I moved from XXXX to XXXX ). So I contacted the Honda financial services to request the reimbursement of my late car registration fee and they were just fine with the reimbursement and gave me their fax number to send the receipt of my registration. So I found a store to use a fax machine to send the receipt and did that. However, I did not get any check for the reimbursement. So I tried to contact them again. They just said to me that the faxed document is not readable and gave me a different fax number. So I tried to travel again to fax the receipt. However, I did not receive the check. So I called the Honda financial services again. Then, they just requested me to stop by their local Honda dealership to use their fax machine to send the document in there. However, I do not believe that this is not the problem of sender 's fax machine because I tried XXXX different fax machines ( at a XXXX store and a local stationery store ) and the problem was in receiver 's fax machine. So I refused to do that because I did not want to waste a lot of time again to repeat the same thing again and again. So I asked them if I can email the document but they simply ignored my solution and requested me to mail the document in my neighborhood. However, I felt that I had already wasted too much time and some money to resolve this problem so I asked to take the receipt in my house by sending their representative nearby because it is their turn to help me. However, they refused my request. They are just requiring me to spend my time and money to resolve this problem but not taking my reasonable request. Now I feel too much frustrated about working on this problem. As a total, I have called them more than 20 times, which would be about 10 hours calling and waiting time. Also, I need to travel about to find and fax the document, which would be about 3 hours as a whole. Also, I need to travel to XXXX DMV a couple of times more and need to call XXXX DMV a couple of times more, which would be about 3 hours as a whole. Also, I need to pay a little money for faxing. Also, I have gotten too much stress from this matter so that I could not work on my own work and study. So I have requested them to reimburse money for all of my losses. However, they just ignored my request. Therefore, I would like you to help me to receive the compensation of all of my losses and make a legal action. Thank you so much for your help in advance.

Company response to consumer: Closed with monetary relief