Consumer complaint received 2022-05-14
Company: The CBE Group, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX customers from XXXX - XXXX ; received FIOS Bundle ( internet, TV, phone ). Always paid bills in full and on-time using Auto Pay in final years. 

Due to interstate move ( XXXX  -- XXXX XXXX ), my wife XXXX contacted XXXX in late XX/XX/XXXX, and requested our service be terminated effective XXXX XX/XX/XXXX, which coincided with the end of the period of service ( XXXX XXXX - XXXX XXXX ) from our XXXX bill. During the call, she was asked if we wanted to transfer the service. She replied " NO '' as FIOS was not available in our new community. XXXX was provided instructions on how to return the equipment in an email with an Authorization Number. Following the call, I canceled the Auto Pay as the bundled service was already paid for thru XXXX XX/XX/XXXX. 

Using the provided Authorization Number, XXXX returned all the XXXX equipment on XXXX XX/XX/XXXX ; two full days before the requested termination date. XXXX acknowledges the equipment return and provided a bill credit of {$4.00} on the XXXX bill but attempts to collect an additional month of service ( XXXX XXXX - XXXX XX/XX/XXXX ). 

My wife XXXX contacted XXXX via their Live Chat feature on XXXX XX/XX/XXXX, in the first attempt to correct this billing error. During that " chat '', she was informed no monies were due, and a corrected bill would be issued. The new bill showed a balance due of {$100.00} for service from XXXX XXXX - XXXX XX/XX/XXXX. 

On XXXX XX/XX/XXXX, I wrote to XXXX ( XXXX, NY ) to explain once again why no money was due for any services past XXXX XX/XX/XXXX. I included XXXX references ( a-g ) and provided XXXX documents to support my position. The letter was never acknowledged, and no response was ever received. 

Upon receipt of yet another bill, I wrote to XXXX ( XXXX, NY ) on XXXX XX/XX/XXXX, to explain for the 3rd time why no money was due for any services past XXXX XX/XX/XXXX. I included a copy of the XXXX XXXX letter and documentation to once again support my position. This letter was never acknowledged, and no response was ever received. 

On XXXX XX/XX/XXXX, I received a debt collection notice from XXXX. XXXX, XXXX ( XXXX 's internal debt collection arm ). My wife XXXX and I reached out via phone that same day, and spoke with XXXX XXXX XXXX, who recommended we write to them, provide documentation, and the issue would be researched. On XXXX XX/XX/XXXX, I did just that. A package containing all the aforementioned documentation and letters was sent to XXXX. XXXX, XXXX via Priority Mail. The XXXX Tracking shows the package was received on Sat, XXXX XXXX at XXXX. To date, this letter was never acknowledged, and no response ever received. 

On XXXX XX/XX/XXXX, I received yet another debt collection notice. This notice is from The CBE Group, Inc ( an external debt collector ). On XXXX XX/XX/XXXX, I sent my 5th response with regard to XXXX 's erroneous attempt to collect {$100.00}, for services never received. This package contains all the letters and documentation include in my past four attempts to resolve this matter. The package was posted via XXXX Mail. The XXXX Tracking shows the package was received on Thu, XXXX XXXX at XXXX. To date, this letter has not been acknowledged. 

Given my four earlier attempts to resolve this issue, I'm not optimistic that this 5th attempt will fare any better, hence my filing of this complaint. We're standing by to provide any additional details/documentation you may require helping me resolve this issue.

Company response to consumer: Closed with explanation