Consumer complaint received 2017-10-04
Company: AES/PHEAA
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I am continuing my complaint against AES/PHEAA, as they concluded their investigation a fee weeks ago, XX/XX/XXXX, into my the student loans they allege are mine. 

They determined they actually never had my loans, and were not my original loan servicer of my student loans, and the student loans they had were in fact, not mine. Yet they made a hefty {$30000.00} plus profit from these loans, thus their reason to not correct their mistake they know they made. They do n't want to give it back. plain and simple Greed on their part. and why they wont correct and update XXXX, and why they refuse to notify XXXX XXXX they knowing illegally sold them false student loans. 

I spoke to the XXXX XXXX XXXX XXXX XXXX, regardng these loans. She reviewed each chronology of each loan. She saw the mistakes AES/PHEAA has made. 

The/She saw that There are 2 issues going on here. 

First, she saw my evidence i sent them, XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX, and the XXXX XXXX XXXX, which prove these are not my loans. As nothing matches. Loan amounts Loan dates, Loan Disbursment Dates, student status, grants, scholarships, etc. 

Documents, I refuse to provide to AES/PHEAA, They asked me for several times already, my guess is so they have another chance to maniplate additional numbers to match their numbers. Plus i also sent XXXX, all AES written responses alleging I had 6 loans, instead of 4, although, they have not listed the other 2 loans on XXXX website. My guess is because they know they do n't exist. And that 's their cover up for the added 2 loans they claim I owe, which I explain below. 

Not sure what their explanation will be for why my grants and scholarships dont match theirs, will be. But I Ca n't wait to hear it what their excuse will be. 

Their 2nd mistake, which XXXX office clearly saw yesterday while she did a chronology history of each and every loan while on the phone with me, when she followed the loans history, is that AES/PHEAA somehow pick them up my paid off loans from XXXX XXXX college, in XX/XX/XXXX, alleged I stilled owed the debt, and included that debt, a 3rd loan in the 2nd consolidation that they did and sent that money to themselves, then they sent these 3 loans to a different dept, Aes/PHEAA, which they then had 3 student loans, not 2, {$5600.00}, XXXX, {$5400.00}. Then, AES did something ( I do n't know ), XX/XX/XXXX, I 'm guessing they did another consolidation, combining the 2 XXXX XXXX College Loans, into 1, thus adding $ XXXX {$5600.00}, plus fees, and sold these loans, to XXXX XXXX as 2 XXXX XXXX College Consolidation Loans , XX/XX/XXXX, one Loan {$13000.00}, {$7900.00}, for {$18000.00}, plus {$12000.00} payments they collected from me, making a healthy {$30000.00} profit off these loans. 

They did however consolidate these loans again, adding in these already paid off old loans, then got rid of them by selling them quickly selling them to XXXX XXXX 6 months later, XX/XX/XXXX. Attempting to cover up what they did. Selling them as XXXX XXXX College student loans, not XXXX XXXX XXXX loans. Which also explains why AES/PHEAA HAS absoutely no documents for these loans, only promissary notes from XXXX XXXX XXXX promissary Note. 

AES/PHEAA can not locate any loan documents or promissary notes, from their records, XXXX XXXX XXXX, or XXXX. 
because these loans documents dont exist, as AES/PHEAA never had my loans. 

Now several Federal Goverent Agencies, including XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX all are now investigating and doing their own chronology on these loans, and are telling me they will be discharged or cancelled. 

Its only a matter of time before this comes back and Haunts AES/PHEAA and bite them in the XXXX, for illegally selling false student loans back to the Federal Government. If it was me I would have already done the right thing, and returned my money, request the loans be returns and cancel them, before the XXXX  goverment is the one coming after me. The XXXX office of the XXXX yesterday, said was forwarding these loans to the XXXX to review. I dont know exactly what that means, but i know it only helps my case. AES is only digging a bigger hole. I 'm am also speaking to phillynews, which does n't hurt my case at all either. 

XXXX XXXX saw exactly how AES added rhese old loans in, and knows 2 old student loans that had been paid off, and saw that they were included in AES CONSOLIDATION. 

XXXX XXXX

Company response to consumer: Closed with explanation