Consumer complaint received 2017-06-06
Company: Paypal Holdings, Inc
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
To Whom It May Concern, I just recently officially opened my new XXXX XXXX which focuses on XXXX XXXX XXXX XXXX. As sales started to pick up, paypal started to play with my money. First by wrongfully giving me a {$3000.00} release amount for the whole month of XXXX in the midst of my opening week and my first huge promo which completely messed up my business because clearly paypal does not understand that it costs money to ship, fulfill orders, advertise, eat, and pay bills. I understand it 's a common practice but I made sure to specify I was not going to be making small money in the set up process and paypal should have known and not given me that cap. After calling paypal to try to get to the bottom of this situation because I was getting mass orders and paypal was XXXX everything up by holding the money that was going to be used to ship the items out in a timely fashion.. Long story short I was told they were going to review and send me a release increase because my account seemed to be in great standings with no claims, or disputes as of X/X/2017. ( By the way ) If I have any disputes as of now while you 're reading this, it 's because orders have n't been able to ship due to paypal holding the required funds from me!! Absolutely trying to sink my business. <P/>Next thing I know, I 'm getting an email saying Paypal limited my account for " sales of replica XXXX and XXXX XXXX products and XXXX on XXXX XXXX XXXX/. '' Absolutely unbelievable. <P/>First of all I do not have any replica XXXX items on my store. There is nothing claiming to be XXXX on my website that is not real XXXX. Everything is clearly articulated in the description of the products. That 's what my website is about, appreciation for XXXX XXXX XXXX XXXX and all that, and my audience knows this, and they know what they are buying from us because we make it very clear. Secondly XXXX XXXX products? The only thing I could find in my products list was a pair of sunglasses that 1 ) was a test product ( used to design product page templates ) - hence why it was un-clickable and even said 'sold out ' 2 ) On top of not even being an accessible item in my store, the title even said 'Benz Inspired Sunglasses '. When does that mean it 's a XXXX XXXX product?. 3 ) those sunglasses have never once been sold on my store. It should not have even been visible in the first place. Thirdly, XXXX? Now this is where it gets absolutely ridiculous. The only things that could be XXXX related are the smoking accessories. Last time I checked there is no law stating smoking accessories can not be sold. There is nothing wrong with selling smoking accessories. I 'm not selling XXXX In fact, I have yet to even get a single sale out of the smoking accessories. There are absolutely no drugs on my site. I actually feel disrespected by that. Absolutely unbelievable to see that as a claim. With all that being said it is obvious this customer service representative clearly did not do there fair share of due diligence and actually check the product pages, and descriptions of products, but rather just skimmed through the site carelessly and came up with his ludicrous conclusions.

Company response to consumer: Closed with non-monetary relief