Consumer complaint received 2021-07-26
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
This is a complaint for timeshare company XXXX XXXX. I spoke with their employees who were introduced to be someone other than a sales persons, they said they're also timeshare owners with XXXX. Their names are XXXX, XXXX XXXX, XXXX XXXX & there are others I can't remember. They also claimed not to work on commission, we were advised that our purchase would not benefit them directly. They told us we're making good financial investment because we would never have to spend money for vacations & that we can also make money from it, they informed us that the timeshare would eventually pay for itself from renting it out. They said it has some tax benefits similar to owning a 2nd home. They also told us that resale value would go up, they even shared us prices of how much value went up by each year. They told us that our points could also be used to pay for maintenance fee if we upgrade. They promised the record contract would solve our financial issues with the first contract. They made me believe I was being given the privelege of getting this special offer because they needed to get " corporate approval '' like they had to be on the phone with someone from headquarters in order to give me the price being offered. I felt pressured and rush when they told me it's my last chance at the lowest price, that it was a " grandfathered in '' price that would never be offered again. They took copies of our IDs & they had me open a credit card for this, which I never received a copy of the application & I was not made aware of the fees. Everything was rushed, they didn't even allowed us to read & fully understand the contract, we were told that they were closing office soon. Some threatening statements from XXXX, he told us to lie when signing documents or we would not get the price promised to us and we could be questioned as to why that price was promised. They never told us how cancellation process is, even after I contacted them that I wanted to cancel. I even emailed XXXX XXXX multiple times for cancellation request, I also faxed a cancellation request they claimed to never received. I have emails to XXXX XXXX & XXXX XXXX. We didn't even know how many days to cancel, they only informed me after I was already past it. I've had financial difficulties due to this timeshare, I'm unable to pay any outstanding balances/maintenance fees, I was also unable to pay off my student loan because I used the money to pay for the card. My ex and I broke up due to the problems with finances & how we could pay the timeshare. I experience a lot of XXXX  and issues because of this timeshare, I am working a lot of overtime at work in order to recover financially. They're also calling from the payments everyday, I even lose sleep over the stress of the timeshare. I had the worst experience with this timeshare, we were made a lot of promises that were never met. We were treated very nicely during the purhcase process but we're not able to get any help when we needed assistance. We were simply defrauded & lied to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation