Consumer complaint received 2023-12-09
Company: TRUIST FINANCIAL CORPORATION
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I hope this letter finds you well. I am writing to formally dispute the accuracy of information present on my credit report. I kindly request a comprehensive investigation into the following accounts : Hard Inquiry Name : XXXX XXXX XXXX  Hard Inquiry Name : XXXX XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX Hard inquiry Name : XXXX XXXX XXXX XXXX via XXXX XXXX XXXX XXXX Hard Inquiry Name : XXXX XXXX XXXX XXXX  Hard inquiry Name : XXXX XXXX XXXX Hard Inquiry Name : XXXX  XXXX Hard Inquiry Name : XXXX XXXX Bank Hard Inquiry Name : XXXX XXXX XXXX XXXX I am aware of the provisions outlined in the Fair Credit Reporting Act, specifically in 603, and recognize the exclusions mentioned under this section. Additionally, I am drawing your attention to the definition of a consumer report as per the Act, emphasizing its impact on an individuals creditworthiness and eligibility.

Furthermore, I would like to highlight the relevant sections of the Fair Credit Reporting Act under 6801 and 6802. I understand the obligations of the financial institutions regarding the privacy of customer information, and the limitations on the disclosure of nonpublic personal information to nonaffiliated third parties without proper notification and opt-out provisions.

In accordance with the aforementioned laws, I hereby formally request the removal of the disputed items from my credit report. Additionally, I would appreciate timely notification once these items have been successfully deleted.

I appreciate your prompt attention to this matter and anticipate a thorough and efficient resolution. Please find enclosed any supporting documentation relevant to this dispute. I look forward to a favorable resolution and thank you for your cooperation.

Fair Credit Reporting Act 603. [ 15 U.S.C. 1681a ] ( 2 ) Exclusions. Except as provided in paragraph ( 3 ), the term consumer report does not include subject to section 624, any report containing information solely as to transactions or experiences between the consumer and the person making the report ; communication of that information among persons related by common ownership or affiliated by corporate control ; or Communication of other information among persons related by common ownership or affiliated by corporate control, if it clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity, before the time that the information not be communicated among such persons ; Fair Credit Reporting Act [ 15 U.S.C 6801 ] Privacy Obligation Policy It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.

Fair Credit Reporting Act [ 15 U.S.C 6802 ] Except as otherwise provided in the subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the customer a notice that complies with section 6803 of this title.

Opt Out ( 1 ) In General A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other for permitted by the regulations prescribed under 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can eyxcersice that nondisclosure option.

Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation