Consumer complaint received 2021-07-11
Company: U.S. BANCORP
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Refund anticipation check
Issue: Fraud or scam

Complaint:
I applied for unemployment went threw the process I would call an was told nothing can be done until Id.me verified my identity they didnt even allow me to reset my twc password until I was verified by Id.me so I couldnt get on twc to check anything on XXXX XXXX I called an was told that I have been receiving unemployment I told them that I put in to get it direct deposit but they sent my payments on a reliacard twc issues I never got a reliacard .I called reliacard did a dispute got the dispute sent to me with a transaction form threw mail I would call daily make sure my mail was on the way to me I was told it was getting printed an the next day I would call they said it was at a post office then next day all of a sudden I call an ask an then Reliacard says that nothing was ordered so I have to do everything all over again .Now to speed up the process Im forced to get it faxed which cost me an also got my card expedited which cast me as well .Once I finally got what I needed i fax the dispute Back an called reliacard the next day to confirm they received it which they said yes I would call daily to get an up date on my dispute They would say it was getting process an again all of a sudden after calling daily they say I never fax back anything even though they had confirmed with me I did everything I needed to do to quilify for the 10 day porvisional by faxing it back days in advance .now had to hurry an re fax it risking my 10 day provisional credit because there lack of timing so now because of reliacard I have to get a CTTR by reliacard to inform the disputers it was reliacard fault for me turning it in the dispute late past the 10 days .An for the CTTR its time consuming because its hard to get a hold of a supervisor an calls always drop all the time employees dont try to understand my situation that Reliacard caused then when I call reliacard they also forget to ask for my passcode that protect anyone from getting access to my valuable information they forgot to ask me at least to 4-6 times an at the end of all this they denied my dispute All the transactions on the dispute where never authorised by me when I finally found out I qualified it was to late an my money was gone I now recovered all my accounts but still missing my unemployment benefits when I finally got the card an called to active it I thought It was good to start getting my benefits threw my reliacard since I had it an I activated it but. NO that was not the case some how threw all this twc ended up sending me a check even though I had activated the card days before my day they pay me unemployment.The check was sent on XX/XX/XXXX XXXX I still have not received a check. Once again reliacard slowing down the process for me to get my unemployment Benifits. {$6000.00} of unemployment have been sent an I have not received a penny or used an penny of it {$1000.00} where sent threw a check that I have not received I should be getting my payments on my reliacard for the next time i will file on XX/XX/2021 that will only be {$200.00} because the extra {$300.00} for the DUA plan will no longer be distributed to all filers I need help recovering my money the bank put me threw so much made me feel less of a person every time I talk to reliacard employee there where way to many mistakes on there end threw out my dispute process which is very serious situate to me as a customer an especially them having personal information about me an them not asking it before talking about my account is illegal Im sure Adress : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Tx XXXX Email : XXXX Phone : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief