Consumer complaint received 2023-08-28
Company: Comerica
State: AR
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I got XXXX XXXX  XX/XX/XXXX XXXX  on XX/XX/XXXX and in the midst of that time my XXXX  check was going to a direct express card and it was stolen while I was in the XXXX XXXX  my wallet everything was stolen cause I didnt even really know or did I care at the time but somebody had went to XXXX for basically four years and charged over XXXX close to {$29000.00} and I disputed the charges when I was released and I got declined The reason for declining me was because of the time limit I didnt know there was a specific time limit because you know people go to war they go to XXXX XXXX to fight in wars for countries or whatever Im just saying for years and when they come back or they told the same thing? And I dont understand why Social Security is making me repay every cent of it I lost my XXXX  to them # DATA they just dont know nonsense but still the one that ball really is person that stole it obviously but I tried to locate through the XXXX XXXX  like who released my property obviously it was probably one of the orderlies working there at the time thats all I can think about because I was gone for a very long time and the last thing I was thinking of is somebody my account but I guess when you have a card you can what blows my mind is most of the purchases were done at XXXX in the mouse of XXXX XXXX XXXX you know just crazy amounts why did not why didnt that throw flags to the credit card company commercial bank? 
I did the appeal process and everything through the bank and they just declined it simply because of the time limit that I was gone well if I wouldve known there was a timely manner that I was being robbed I had no idea what I was oblivious dont like the way I found out that I was XXXX is when I called Social Security office when I got out about two weeks after I got out and they told me I owe them a grand total of like XXXX and change and I lost that appeal to them I lost the appeal through the bank and Ive had proof of where I was we didnt have any phones I can only write letters and nobody would write me so I didnt know anything the bank didnt find out where I was or locate me I didnt think there was any reason to contact anybody because I didnt know my stuff was stolen can I prove everything pretty much yes I have a XXXX  is she certified by the governor of Oklahoma where I was and basically in department of corrections you can not use a phone unless you do you know if theyre on the list you know prior night man I didnt know any of that stuff I knew you could make a phone call but I did actually get a board it somebody else was enjoying my they didnt stop my benefits still around XX/XX/XXXX and they paid him up and he spent every single dime of that or somebody did I say I dont know could be a sushi roll I know I dont know what to do I am I just lost the appeal so now theyll take my benefits my monthly benefits in fullEvery month I have two months to get a lawyer to help me on this dispute its not dispute anymore its basically they told me no I lost the appeal to Social Security so now Im gon na go after the bank again trying to get some knowledge I didnt know all this stuff but I didnt know there were rules you know what if somebody got locked up or went to went to war for their country so when they come back they got XXXX theyre gon na say well sorry fella or maam I cant help you because of the time limit

Company response to consumer: Closed with explanation