Consumer complaint received 2017-06-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
In XXXX 2017, I did several disputes with Transunion on the website and the action was seemly completed. Today, XXXX XXXX, 2017, I obtained my Transunion credit report through www.annualcreditreport.com. <P/>I called in to Transunion at XXXX XXXX XXXX XXXX to inquire about the results of the disputes in which the representative named XXXX XXXX informed me that the results were mailed to an address in which I do not reside nor did I list on the disputes.I asked for the document and updated credit report to bne mailed to my correct adderess and she stated she could not as Transunion does not have a copy of that dispute result and since it was already mailed she could not. <P/>I then informed her I have a security freeze, she confirmed it was still active, and that I have the security freeze document which was mailed prior and I received at my correct address in XXXX 2017. <P/>I also asked if the phone call was being recorded, she confirmed that, I informed her I was writing down the time : XXXX XXXX EST on XXXX XXXX 2017 and that I request the phone recording, which she said Transunion does not provide the phone recordings. I informed her I did not believe that was accurate and possibly violated my rights, both recording me without permission and also not providing me that recording as well as not correcting the results of the disputes being mailed to an incorrect address. <P/>I asked XXXX XXXX to please send me to a higher authority at Transunion to request this same action in which I spoke to XXXX XXXX, her supervisor, who also informed me of the same information, in which I asked him to please keep record I called in and also that I am requesting both phone recordings, and have the results of my disputes to the correct address in which both representatives denied my request I asked for both representatives Employee IDs to provide to this complaint, both told me the names XXXX XXXX and XXXX XXXX and that they both resides at a call center in XXXX. I respect both persons, however I do not respect Transunion for not informing these representatives who reside in XXXX that as a U.S. citizen, my reports and information are by law, mine, and I requested and was denied the dispute results ( XXXX XXXX, 2017 ) and updated credit report ( XXXX XXXX, 2017 ). In addition, I requested the phone recordings and my request was also denied. <P/>I informed both I would seek a government authority to request these items. <P/>I ask Transunion to please answer my complaint and that the CFPB take necessary action to inform of the correct procedure to request these items, and also inform and correct Transunion for violating my consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief