Consumer complaint received 2021-09-17
Company: WELLS FARGO & COMPANY
State: WV
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
On XX/XX/XXXX i was told for the XXXX time that my clsim would ve resolved by XX/XX/XXXX. Its not XX/XX/XXXX and noone has resolved anything. I have sldo not recieved a letter for more time. I hsve had multiple ppl tell me i dhould hsve hsd the funds back for XXXX the proof stands at you can not simply use logins alone. You have repeatedly lost the fax i sent which was confirmed several times and several places. The documents you sent were past the deadline for documents to be sent. Visa your card establisment has agreed there is not enough evidence on your behalf to have taken 3 months to still not have resolved it. You have exceeded your 10 days for a provisonal credit then lied to ne up ubtil the XXXX and XXXX wheb the cases were closed. Previousky telling me the date ending on the XXXX was ipen until the XXXX fay when it wasbt and then the claim from the XXXX that was closed on the XXXX was said to not exist however your letter dated XX/XX/XXXX says it was. You continually are making a mockery of the cfbp by responding to these reports by not answering the questions about the case. Fuether everytime i file a new case you disregard my previous cases. You hace nit resolved one of these cases whatso ever from 3 mo ths ago. Instead you give yourselfs a fresh 10 new days like you hace just done with my last complaint which was not directly about the missing XXXX dispute case. It was solely to inform you of your responsability due to lack of following the guidelines that ur ve xharged for the medical visit i had to proceed with. This is directly due to your negligence. You have ventured past your alloted time with no update and nor request for more time and that in itself would be another violation. The time fram total had been exceeded therefore im not allowing for another 10 days. Im sure my fax had reached you ... Wells fargo cant ecen return phone calls. The simple putlook is you didnt credit the amount when you were spose to that doesnt just go away you arr still rewuired to do so. You have found other disputes fraudulent but these u have reasonable doubt. Further more i woukd suggest you read regulation e where it also states thos transaction can not be closed solely on your info. Im not required to allow you to properly do your jobs for 3 mobths my sole part is to give u resonable doubt which i have and i expect it to be fixed and completed. Also i have followed your 100 percent garentee outlined rules. Therefore that would apply as well. Do me a favor and respond to the correct dispute. XXXX XXXX. Respond to all the questions not one or 2 where u think u make a partial reason where its solved. Because your partial reasons are inadaquate at best and usually stem from the notes of your system and not substantial facts. I will not be put off any more or bounced around 3 months and ur still working on the case when i call .... Get real .this will not be the only place i report this

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation