Consumer complaint received 2016-09-12
Company: I.Q. DATA INTERNATIONAL, INC.
State: TX
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I apologize for not addressing this earlier but we 've been dealing with a recent death in the family that focused our attention elsewhere. 

I will be opening a new complaint as well so this will be repeated. 

XXXX XXXX, while it was great that you spent most of your letter explaining how trustworthy IQ Data is, the rest of the letter completely undermined whatever you claimed as far as not receiving the dispute letter. The fact that you received and cashed our check proves that you received the letter and simply ignored it BECAUSE THE CHECK WAS ENCLOSED WITH THE LETTER. Not only that, but it was mailed the same day as XXXX other copies to XXXX XXXX, XXXX, and the property owner listed at the country level which also is at the same address as XXXX XXXX headquarters. I called the number I was given from XXXX XXXX and spoke to your representative XXXX XXXX at ext XXXX several times and was told that sending the check with the dispute letter was the correct course of action. Also reaching out to XXXX XXXX about the validity of the debt is going to result in them saying it 's valid because they are the ones incorrectly claiming the debt. If you read the contents of my letter instead of throwing it away, you would know why that was factually incorrect on their part. The only conclusion I can reach through all of this is that IQ Data, XXXX XXXX, and Heatherstone Apts are in collusion with each other and are lying about this and most likely many other debts together. I 've attached my original letter. The documents you sent back to me from XXXX XXXX were also included in my original letter which I used as proof of the incorrect billing. I will be following up by again resubmitting a complaint with the CFPB and filing a new complaint with the Texas State Attorney General. 

My original case number with the CFPB is XXXX for IQ Data and XXXX for the complaint against XXXX XXXX. 

Below is my original complaint as filed with the CFPB. 

I am submitting a formal complaint IQ Data and XXXX XXXX against debts that was sent to IQ Data that was disputed but ignored. The debt is in regards to incorrect billing for cleaning and utilities with the Utility portion already being paid. The utility payment was submitted with a dispute letter and proof of cleanliness and remodel of apartment. This was done within 30 days and the dispute given to IQ Data International. IQ Data International continued to call several times a day without leaving a message to the point of harassment and without notice of dispute of debt and later a past due collection notice of the remaining disputed amount without acknowledge of the dispute but asking for a written letter of dispute even though they had already received it. That IQ Data International acted illegally on contact and ignoring the legally required dispute notice and continuing to collect on the debt without following proper procedure.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with non-monetary relief