Consumer complaint received 2016-04-26
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: MD
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing because my property has been denied a short sale. I have been dealing with this issue for several years. My loan originally belonged to XXXX XXXX XXXX, who I started loan modification processes with back in XXXX. I was current on my mortgage payments and was told that I would only qualify for a modification if my payments were at least 45-60 days behind. I was instructed by XXXX XXXX XXXX to stop making payments on my home or my modification request would be denied. There were several attempts for the modification until XXXX, when the mortgage was sold to Carrington Mortgage Services. I was never informed of the sale of my loan until the summer of XXXX when I found a manila door hanger on my front door, asking the homeowner to call a customer service. It was then that I started short sale discussion with Carrington Mortgage. In XXXX XXXX, I was told to fill out and send back a " Request for Mortgage Assistance '', along with supporting documentation. This was sent to XXXX XXXX, who I was told would be the relationship manager and single point of contact for a short sale. In XXXX XXXX, I spoke with several Carrington employees, in either the home retention dept., modification dept. or the " overflow '' dept. and was finally told by XXXX XXXX that my paperwork was in modification and not short sale status. I was then told that our loan had to be reviewed for modification only since it was a FHA loan. If a modification were denied, then we would be able to apply for a short sale and start the process over again. XXXX XXXX was going to send the file to XXXX XXXX, another account representative in loan modification, and she would contact me. XXXX XXXX asked for more documentation and sent the file to " Property Preservation ''. After receiving and filling out several packages more assistance packages between then and XXXX, we received notification from Carrington that our package did not " satisfy requirements to proceed '' and we had 90 days to provide even more documentation ; which was sent in XXXX XXXX. After getting even more run around about loan modification and a short sale, I decided to hire XXXX in XXXX to help resolve this and short sale my home. Since with XXXX and listing the property, we have had XXXX different contracts on the property. As of now, there is a cash offer for the property, which is {$10000.00} above the asking price. After the denial of the second contract, Carrington dictated to XXXX what the list price of the house should be. According to Carrington Mortgage Service, a XXXX was completed and the home was valued and to be listed at {$180000.00}. There is an active buyer that is offering {$190000.00} CASH for this property. This offer was denied by Carrington Mortgage and I was told that it was going into foreclosure. XXXX XXXX, with XXXX XXXX XXXX, has been in contact with HUD and Carrington Mortgage about the sale of this property. HUD is stating that Carrington Mortgage Services waited too long to do anything with this property and will not back the loss of this loan. Carrington Mortgage is stating that too much time has passed on the loan, which it should have been liquidated years ago and they will not approve a short sale.

Company response to consumer: Closed with explanation