Consumer complaint received 2023-03-30
Company: OLD NATIONAL BANCORP
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Late or other fees

Complaint:
Please see below for my complaint about how Old National Bank is illegally holding my money and claiming that it never received it ; the literally stole my money and will no return it. 

Full Bank Name : Old National Bank Bank City, and State : XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Bank Phone Number : XXXX Type of product involved ( i.e., Checking Account, Mortgage Loan, Certificate of Deposit, etc. ) : Checking Account Detailed explanation of the issue including events in the order in which they occurred, names and phone numbers of individuals involved, amounts and dates of any transactions, and any other information that will enable us to thoroughly understand your concerns : XX/XX/XXXX : I logged into my Old National Bank account online and saw a {$0.00} balance, which was fine since I strictly use XXXX and XXXX  for payments and Direct Deposit, however I needed to use my XXXX that was integrated with Old National Bank in order to pay rent/fees to my previous Property Management company. Since I noticed a {$0.00} balance, I assumed it would be safe to deposit money into my Old National Bank account in order pay the Property Management company via XXXX. 

XX/XX/XXXX : I transferred {$360.00} from my XXXX account to the LINKED bank account saved in my XXXX account, which was my Old National Bank Checking Account # XXXX ; this transfer was posted on XX/XX/XXXX at XXXX. 

XX/XX/XXXX I ATTEMPTED to log into my Old National Bank account online to see if the {$360.00} was deposited yet, however it said that I could not log in and that I needed to call Old National Bank for further insight. 

XX/XX/XXXX at XXXX : I called Old National Bank to inquiry about this lack of permission to log into my account. I was told that my account was Charged Off and closed, which is strange since I was 1 ) successfully able to log into my account days prior and 2 ) I was able to successfully send {$360.00} to my account, however there is NO RECORD of the funds actually being deposited ( see the XXXX bank statement provided ). I was then informed that the funds would be returned back to my XXXX  account since my Old National Bank account was closed XX/XX/XXXX at XXXX : I called XXXX to file a Dispute in order to ensure that Old National Bank does actually return my money since my account was closed AFTER I transferred money into the account on XX/XX/XXXX ( posted on XX/XX/XXXX via XXXX  ). 

XX/XX/XXXX at XXXX : I called Old National Bank to inquire about the returned funds that they STATED that would indeed be returned since the account was closed. I was then informed that I was charged a Charged Off fee of {$63.00} due to overdrafts, which I had NO IDEA that I overdrafted since I logged onto my account on XX/XX/XXXX and saw a {$0.00} BALANCE, not a NEGATIVE balance. Unfortunately, my XXXX and XXXX account were linked to my Old National Bank account and processed transactions that I was unaware about. I was unaware of this since I stopped using Old National Bank as my main account since around XX/XX/XXXX. Furthermore, Old National Bank stated that they would STILL return my money via a CHECK versus a deposit, which I found really strange. I requested a deposit back to my XXXX account, but they pushed for a Check. I requested to change my address since I no longer lived at the address they have on file, hence I would not have access to deposit the returned check. They stated that I had to go to a branch to change my address, I also found this strange. I then sternly requested to change my address while on the phone with them, the lady stated that they would put me on hold, but they actually HUNG UP. Things got stranger from here.. 

XX/XX/XXXX at XXXX : I called back AGAIN since the previous woman hung up on me. This rep told me that there is NO RECORD of the attempted {$360.00} deposit from XXXX into my closed Old National Bank account. How is that possible if the lady before said that my money would be returned to me via a check? If there is no record of this attempted transaction, then shouldnt it has been returned to my XXXX account? I was furious. He was of no help and claimed that I did not attempt this transaction and asked how I couldve even attempted to do so. I told him that my Old National Bank account was still linked to my XXXX so I could easily transfer money from one to another. He then inquired to confirm my bank account, I gave him the last 4 digits. My money was literally stolen by Old National Bank. 

XX/XX/XXXX at XXXX : I called to request bank statements hoping for proof of whether or not the {$360.00} was deposited into my account. The XXXX Bank Statement that goes up to XX/XX/XXXX transactions PROVES that there is NO RECORD of {$360.00} deposit.so where is it as it was NOT returned to my XXXX account?? 

XX/XX/XXXX at XXXX : I called XXXX as I noticed that my dispute was closed. I asked my it was closed and XXXX stated that Old National Bank CONFIRMED that they received the XXXX XXXXXXXX.however there is no proof in my bank statement and the previous rep literally told me that they did NOT receive the fundsclearly they stole my money. I then REOPENED my dispute with XXXX so they can further investigate and get proof that Old National Bank received my money. 

XX/XX/XXXX : Once again, I called Old National Bank and calmly discussed the situation. The rep transferred me to Collections and once I explained the situation, the Collections rep said that XXXX or a XXXX was busy and would return my call. It is now XX/XX/XXXX as I type this and I have to receive a call back. 

I have the Pertinent documentation : Old National Bank XXXX - XXXX Bank Statements, Account on Hold Screenshot, Phone Records, and XXXX Transaction Screenshot, XXXX  Dispute Email, and Property Management Correspondence

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation