Consumer complaint received 2021-07-27
Company: Celebrity Financial, Inc.
State: NV
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
I was looking to purchase a home and on XX/XX/2021 I contacted XXXX XXXX a Morgage Agent working for Celebrity Homes XXXX under the supervision of XXXX XXXX. everything started well after running my credit XXXX reach out to me and told me that I was pre approve for a loan of up to {$330000.00}. I started the viewing of the houses and finally put an offer on a house. the offer was accepted on our offer and started the paperwork on XX/XX/XXXX, XXXX as days were going by and time after inspections and the signing of all the paperwork I was told that something came back on my cavers credit report and that they did not know what it was and had me for days trying to figure out. by then the due diligence expire and the seller wanted to cancel the sell. I was advice that we just needed a couple of days to close and ask to have the seller extend the closing on the sell. they accepted only if we were to add another {$2000.00} on top of the original {$3000.00} down payment deposit that was put on XXXX to start the loan process. XXXX, XXXX and the XXXX team employees of Celebrity Home XXXX advice me that there was no problem and my loan was almost done and I could go ahead and wire the other {$2000.00}. again the extended time came and the sell was cancel on XX/XX/2021. I lost over {$5000.00}, and my time I ended having to go to my doctor with a stress rash that I still have markings on my back. because of Celebrity Home employees negligence. back in XX/XX/2021 I email XXXX XXXX, XXXX XXXX and XXXX XXXX employess of Celebrity Homes XXXX and demand a refund for the money lost. I did not hear anything until XXXX call me on XX/XX/2021 and admitting of the wrong doing and that he was going to do the right thing and refund me the money lost but that it was going to take time and they needed to figure out how they could do it. he told me the fastest way was for then to become by lender and if I was still interested on purchasing a home that they would give me a Lender credit of {$6000.00}. I requested for him to send it to me in writing and on XX/XX/XXXX I received and email where he promise to credit me back for the money lost when the result of the cancelation of the escrow. and he ask me to give him until XXXX for my credit to go up and so that we wouldn't have any problems approving me for a loan. On XX/XX/XXXX XXXX texted me that he had quit his job with Celebrity Homes and that I could continue waiting and see if Celebrity homes was going to credit me but that he doubt that they would even call me. he also ask for me to wait for him practically another month and that he would try to help me. I have reach out send another email now to 3 different people including the owner of Celebrity Homes XXXX on XX/XX/XXXX and XXXX demanding and answer as to what is going to happen and that I need my money to be refunded. I have not heard from them. I need help or legal advise to see if I could get my money back. the money lost is worth over 2 months of my salary.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief