Consumer complaint received 2022-11-15
Company: Maximus Education, LLC dba Aidvantage
State: NV
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
# 1. Company lied to CFPB that this complaint does not belong to them when it absolutely does and I can prove it. I have attached documentation from this company, to this complaint, and they are required by law to : investigate my issues, solve my issues, and respond to these issues. That was unlawful of them to lie and say the complaint did not belong to them and return it to the CFPB. This complaint... directly ... involves Aidvantage who is currently servicing my student loans that are also currently in the XXXX discharge review process. Period. Do not let them lie again and say otherwise. I have attached proof of all that I have claimed. They must read, research, and respond to all numbered issues in this complaint or face fines and possibly pay me damages for violating my civil rights as well as my federal debt collection practices rights. # 2. They have now done damage by prolonging the process for these issues to be corrected, potentially leading to an unlawful delay in my approval for discharge. That alone is grounds for a lawsuit, and this is not the first time they have violated my rights. I have written records of complaints via third parties including the CFPB that they have violated my rights. # 3. AIDVANTAGE made the mistake of contacting me asking me to verify my recent name change. There was no name change. My name has never changed, not even when I married. # 4. When I reached out to customer service, they failed to tell me what was different about what XXXX was reporting vs what AIDVANTAGE was reporting. So? I am left to guess. What is AIDVANTAGE claiming to be wrong? My best guess is that they are referring to XXXX not including my middle initial in the spelling of my name, and AIDVANTAGE does include the spelling of my name. I should not be having to guess after all this communciation what they are claiming to be wrong. They should have made that clear. # 5. AIDVANTAGE needs to contact XXXX and cross-reference identity verification information to insure the timely completion of my application for XXXX discharge of my student loans. And I do not appreciate the unlawful attempt to prevent a successful completion of this process by lying and saying that this complaint did not involve them. That is so unlawful, unethical, and insulting. AIDVANTAGE paperwork from what I have seen in letters from them ; ( even though no one has verified to me what they are claiming to be different from what XXXX has ) lists my name as " XXXX XXXX XXXX. '' That is the correct spelling of my name, including my middle initial. XXXX from what I have seen in paperwork from them ; lists my name as " XXXX XXXX. '' Yes also correct. Obviously, one lists my middle initial and one does not. # 6. If this is the issue, they AIDVANTAGE is not being honest when they are claiming that XXXX does not have the correct spelling of my name. AIDVANTAGE is trying to purposely stop my right to XXXX discharge of my student loans by lying, again, and saying that my name is misspelled when actually it simply is not listing my middle initial. So see? This complaint directly involves AIDVANTAGE, and I was not successful in getting this issue resolved in Email traffic with customer service, and now that I have evidence AIDVANTAGE has lied not once but twice to dismiss my application for discharge, I believe this constitutes evidence of not only discrimination against me as a XXXX person that struggles to defend themselves against such unlawful behavior but also an illegal attempt to stop me from being able to discharge my student loans by playing some sort of shell game about the spelling of my name ... intentionally... so that I will not receive the federal benefit I am entitled to. I want a Manager from AIDVANTAGE involved in this situation immediately, and I want the manager to contact XXXX and verify that " XXXX XXXX '' and " XXXX XXXX XXXX '' are the exact same person and not cause further, unlawful, delay to my application for discharge or my service in any way. 

I have severe mental illness. My spouse is helping me. The form for authorization is attached. It's harming my health to have such issues with these servicers. The stress is causing a list of symptoms. I need help. Note : The customer service reps that have responded to these complaints in the past are not allowed to handle my file any longer, they have a conflict of interest because they are a part of the problem and I have direct previous complaints against them on an individual basis. I have years of history of discrimination by the student loan servicers and US Dept Ed as a XXXX female. This week, due to additional evidence of unlawful behavior on part of AIDVANTAGE and further discrimination lying and saying the complaint was not about them when it was, I will be attempting to secure the assistance of an attorney that handles federal FDCA and Civil Rights Discrimination cases.

Company response to consumer: Closed with explanation