Consumer complaint received 2020-01-24
Company: Bread Financial Holdings, Inc.
State: VA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
I am filing a formal escalation complaint against Comenity Bank and Comenity Capital Bank to include a request for full review of their business practices and investigation of other customer complaints like mine against them. 

Previously Comenity Bank and Comenity Capital Bank were offered settlements for each of my accounts held by them. In my correspondence they were advised that I would be forced into filing for bankruptcy if I were unable to settle with them. While I was able to reach settlements with my other creditors prior to resorting to bankruptcy as a last resort ; Comenity Bank and Comenity Capital Bank were very clear in their written communication rejecting my settlement offers, thus invoking my notice of intent to file bankruptcy and no further contact request. Choosing to knowingly ignore any consumer protection laws in place ; Comenity continues to harrass and bully me, my friends and family via repeated phone calls, unsolicited text messages, along with daily emails ( every single day up to 6 emails per day ), and recently a representative from Comenity called my father XXXX XXXX XXXX to harass and attempt to make contact with me. Despite acknowledging a previous complaint outlining my request for them to cease the reporting of false current payment statuses on my accounts with them - Comenity Bank and Comenity Capital Bank continues to provides false information to credit reporting agencies each month to reflect current payment statuses on all of my closed accounts with them and then updates the information at regular intervals to a derogatory status in order to drive the credit score down significantly prior to resetting the payment data back to no missed payments and starting the process over again to aggressively drive the score down using false reporting and cause further harm and mental and emotional distress to myself and hundreds if not thousands of other customers who they use these manipulative, harassing and abusive business practices on. 

-I am requesting a cease and desist of all communications ( phone, sms, email, postal mail etc. ) from Comenity Bank and Comenity Capital Bank including the communications and voicemails provided to members of my family. Currently I am managing with the support of friends, family and I am unable to afford my court filing fees. I will file for a bankruptcy when I am able to pay for an attorney to represent me in a filing for a chapter XXXX bankruptcy in additional to working with a firm to represent myself and others based on Comenitys illegal debt collection practices, violations of consumer protection laws, and unlawful false credit reporting practices that are intended by their company to harass, demean and humiliate their account holders. I intend to seek justice for each harassing phone call, unsolicited text message, onslaught of emails and postal mailers, as well as their unrelenting abusive business practices that have caused me XXXX XXXX XXXX, constant XXXX, XXXX  and XXXX XXXX. I feel like I have no other option at this point but to XXXX  myself based on their egregious actions. Comenity has knowingly and aggressively violated consumer protection laws with each of my accounts held with them and ignored my notice of bankruptcy intent ( after their refusal to accept settlement offers for each of my accounts ), in order to obtain a summary default judgement in court for each of the accounts that I hold with them. 

-I am requesting that Comenity Bank and Comenity Capital Bank retract all records of false payment reporting that they have furnished to all credit reporting agencies for each of my accounts with them. Every account held with them must be updated to reflect the legitimate non payment histories. Furthermore, I am requesting that both Comenity Bank and Comenity Capital Bank be investigated for their willful disregard for credit reporting laws and deliberate commitment to harmfully abusing myself and other customers by updating payment status to zero missed payments/current every 2 to 3 months and then updating the payment statuses to reflect a derogatory history on a cycle to maliciously drive customer credit scores down by furnishing false data to the credit reporting agencies. They have gone through this cycle for all of my accounts held with them in order to purposefully drive my credit significantly repeatedly every 2 to 3 months. This is an abusive tactic that they employ in order to bully and intimidate customers hold have accounts with them and Ive sought the guidance of a class action attorney to review my issues with their business practices. XXXX, XXXX, XXXX  and other credit reporting agencies knowingly accept this erroneous data furnishing and have refused to do anything to correct the false information being staged by Comenity Bank and Comenity Capital Bank. 

-I request further escalation to the FTC for review of my complaints outlined here along with an investigation into the named credit reporting agencies to continue to support Comenitys false credit reporting practices and unlawful harassment of customers by furnishing erroneous data. 

-I have also filed a copy of this complaint with the VA State Attorney Generals office for review of Comenitys business dealings in my state. 

-I am pleading with the CFPB and FTC to perform due diligence in your investigation into this company and their actions against myself and others. I have nowhere else to turn to and I dont know if I can take any more of living like this.

Company response to consumer: Closed with non-monetary relief