Consumer complaint received 2020-08-17
Company: JPMORGAN CHASE & CO.
State: MS
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This is a Letter of Dispute. Please accept this letter as my formal written notification regarding my account and resulting harm actions by XXXX XXXX, XXXX which he has caused me. 
I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received. This letter is a continued follow up to the numerous phone calls, emails and other contact I am writing this letter to contest and request a FULL refund of charges made to this credit card for legal services, I did not receive. 
I have made several phone calls to try and resolve this matter through the company customer service line. I was instructed to draft this letter to your attention so that a full refund can be made to my account. 
Please be advised, this refund must be made as soon as practicable, as I have other bills to pay and need the monies returned. 
I had hired ( or thought so ) XXXX XXXX, XXXX. I needed help in a custody battle involving my kids. 
IN XX/XX/2020, I signed a legal service agreement, ( Attached ) which is an hourly fee agreement. I paid in full the {$5000.00} which was quoted to me for retaining this attorney and getting legal help in court. 
The services to be rendered were review of legal documents, motions as well, and most importantly representation in court at a vital hearing. 
I have a message, sent to the court on XX/XX/2020 and I asked if Mr. XXXX appeared, at the earlier hearing. XXXX never showed up. He did not even contact the court from XX/XX/2020 up until XX/XX/2020 ( A  screen shot of the discussion is attached ). 
I have attached all necessary supporting documentation to support my claim. What I have attached is compelling evidence. 
Mr. XXXX did not appear at the appointed time or in court, nor did he ever contact the court. So, he did NOTHING, yet I paid for his services. 
This is not a dispute as to the services rendered, this is a dispute about receiving nothing, a true taking of my money and getting nothing in return. 
This charge is not a perfectly legitimate transactions- I have heard it referred to a process called " chargeback fraud '' or " friendly fraud. '' Per the terms of the credit card agreement, I agreed to use the card for services or products. There are provisions for a reimbursement if services/products were not received. I am invoking that clause/section and demand a full refund of my monies, or a removal of the charge on my credit card. 
Please also note I have contacted an attorney to take other remedial action against this attorney ; however, I believe my first action under the Mississippi Code of Law section 97-19-5 through 97-19-29 : Mississippi Credit Card Crime Act, is to seek this refund. 
I want, all charges, late fees and any other charges that are related to the charge of services my the XXXX XXXX XXXX be removed, and I wish to be informed of the decision in writing. 
If you need to contact MrXXXX XXXX, here is his information. So far my attempts to get any response from my phone calls, emails, letters has resulted in complete silence from the XXXX XXXX XXXX ; which I believe is proof positive that this charge is fraudulent and should be removed from this card. 
The XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX I look forward to your prompt response. 
Yours sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief