Consumer complaint received 2015-06-16
Company: CREDIT ACCEPTANCE CORPORATION
State: NC
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
On XXXX XXXX, 2015 ; I was involved in an automobile accident involving property at my apartment complex. I contacted the manager of the development and contacted the XXXX County police Department to file an report. I contacted XXXX XXXX XXXX XXXX to file a claim to have the damage estimated and repaired. After provident the agent with details ; an adjuster completed the estimate, and the vehicle was declared total loss. I was contacted by XXXX XXXX ( total loss adjuster ) whom attempted to take possession of the vehicle without ever offering me an opportunity to retain the vehicle as salvaged. I then proceeded to contact the lien holder ( Credit Acceptance Corporation XXXX to provide the claim number, phone number, name of adjuster and details to the accident. Over the next several weeks I was contacted repeatedly by the towing company assigned to the claim ; at which time I informed the driver that my intent was to retain the salvaged vehicle. The driver stated that he would inform XXXX XXXX of the information and removed my name from his list. After returning the requested document to XXXX XXXX, I received a telephone call stating that she would not be able to pay off the loss with that single document. She also informed me that I needed to contact credit Acceptance Corporation because there was an order of repossession placed on the vehicle. After contacting Credit Acceptance Corporation ; it was alleged by XXXX representatives in which the conversation was said to be recorded ; that Ihad stopped my automatic draft payment on XXXX XXXX, 2015 ( prior to accident ). I then contacted XXXX XXXX ( financial institution ) and spoke with a customer service representative who examined my account to confirm that I had not processed an order to stop payment or block the merchant known as Credit Acceptance Corporation. ( see attachment : establishes that a payment was processed to Credit Acceptance Corporation on or around the date of XXXX XXXX, 2015 ) The XXXX XXXX representative instructed me to contact Credit Acceptance Corporation and offer the opportunity to conference via XXXX way ( XXXX XXXX, Credit Acceptance and Myself ) and they would provide information that I did not stop payment. After contacting Credit Acceptance Corporation ; I was informed that was something they do not do and asked if I wanted to make a payment on the balance which has accrued to {$1000.00}. I then asked if I would be able to make a partial payment, and told no. I informed the representative that the stoppage of payment was a result of Credit Acceptance Corporation 's own actions. ( see attachment : Notification of Retained Vehicle stating that the insurance company has paid a total loss claim for the vehicle identified. XXXX Mercury Grand Marquis, and notified DMV that it did not acquire my vehicle as a result of the claim. Therefore I can not understand Why XXXX XXXX insisted on taking the vehicle. ) I was informed by Credit Acceptance Corporation that the company would deal directly with the insurance provider if the vehicle was repossessed. I have GAP coverage on the vehicle so there should not be any discrepancy of the lien holder receiving the figure asked for payoff, or cause an issue of financing a balance on a salvage. During the time in which Credit Acceptance Corporation claims I stopped payment ; I have not been contacted in regards to the issue. The vehicle is equipped with devices warning of time of payments and have not been utilized ; as has been in the pastChat Conversation End

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation