Consumer complaint received 2016-07-17
Company: REGIONS FINANCIAL CORPORATION
State: MO
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
In XXXX I set up XXXX separate business bank accounts at Regions Bank in XXXX, XXXX. XXXX XXXX was the bank employee who assisted me in opening these XXXX new bank accounts. I immediately returned home and set up the online banking and scheduled ACH debits for vendor accounts. I also set up the merchant services for the business with the account information provided to me by XXXX XXXX. After a few days I realized that all of our merchant services were getting kicked back and not being deposited into our account. I attempted to call Regions a few times but got no response so I opened accounts at XXXX XXXX. A few weeks later I received a letter in the mail from XXXX XXXX stating that she had provided me with the incorrect account numbers and provided me with XXXX new account numbers however there was no information as to which account number belonged to which business and since I had already switched to XXXX XXXX I just closed the accounts. The initial mistake of providing me with the wrong account numbers caused me to be assessed return payment fees from my vendors as well as late payments and put strain on my business relationships with those vendors. Regions also charged me insufficient fund fees for the payments that I had scheduled to be ACH debited from the account with the incorrect account numbers. I found this out when I began receiving calls and collection letters from XXXX XXXX XXXX collections in XXXX, XXXX demanding payment for the charged off accounts. I was completely unaware of any charge offs and have disputed and explained how this must be some sort of mistake by Regions bank. XXXX XXXX instructed me to dispute the collections with Regions bank and gave me 30 days. I first went back to the branch that I originally opened the account and unsurprisingly XXXX XXXX no longer works there. I spoke with XXXX XXXX who said to give her a few days and she would let me know what she " finds out ''. Several weeks go by and I receive another call from the collection company but still nothing from Regions Bank so I revisit the XXXX branch once again. XXXX was not there that day so I left a message for her to get in touch with me but after a few more weeks I never heard from her so I decided to visit the XXXX, XXXX location on XXXX XXXX and spoke with a man who said he would work on my account and give me a call in a few days with some answers. A week or so past and nothing so I once again visited the XXXX location and spoke to a man named XXXX who took down all of my information and went over my accounts with me and told me that XXXX would be in touch with me in a few days. Another week or so passed and I called and left a message on XXXX 's voicemail. Another week passed and I returned to the branch and finally spoke to XXXX who informed me that even though she could see that XXXX separate business accounts were opened by XXXX XXXX followed by XXXX new accounts being opened for each business within the next few weeks all with no activity other than the returned ACH debits that I had no proof that I was n't responsible for having to pay for the insufficient fees. During all of this I was told that I would be reported to XXXX so I obtained a copy of my XXXX report and learned that I had already been reported by Regions Bank for a paid charge off account back in XXXX when my car was stolen with my wallet in it and I had my Regions Bank account closed with a police report. I have disputed this account being reported to XXXX who tells me to dispute to regions and regions tells me that I have to dispute with XXXX. Basically Regions is the most incompetent company on the face of the earth and has no business handling people 's money or personal information! They write people 's social 's on paper and leave laying on desk!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation