Consumer complaint received 2016-08-23
Company: WELLS FARGO & COMPANY
State: MN
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Problems caused by my funds being low

Complaint:
I 'm writing today to divulge some very frustrating and factual information regarding Wells Fago and their overdraft charges. Let me start off by saying I 've been a customer of Wells Fargo for 10+ years now. I 've had a checking account the whole time while having a savings account for about the same time. I also have a brokerage account through Wells Fargo and a Propel Wells Fargo rewards Credit Card. I know for a fact I 've had overdraft protection on my account this entire time. I 've removed it once or twice when I 'm in a bind and need to get gas or something to that effect. I see how Wells Fargo manipulates my purchases, re-orders them, and waits till the next week to post the transactions even though they were made during business hours the week before! This makes having an online statement completely useless because it 's not giving you a " true '' account balance. I work for XXXX and I can say from a company standpoint that we would never treat any customer like Wells Fargo does. I 've paid upwards of thousands of overdraft charges over my 10 year history with Wells Fargo, almost always having suspicious charges show up that are causing my account to overdraft. This shows their poor security in protecting the clientele. I 've had to completely close my account and cancel all my cards " multiple '' times because of unauthorized purchases made to my account. I 've been denied reimbursement for overdraft charges even after they admitted the purchases were fraudulent and made from an outside party. I know your also allowed XXXX overdraft fees to be waived by them. I 've tried to have this done multiple times, yet every time I bring it up, I 'm told Wells Fargo is sorry but they can not help my cause. I 've also been aware of how Wells Fargo re-orders purchases from a High to Low basis. This apparently is Legal ( How I have no idea ) but what is n't legal is producing inaccurate bank statements, false purchase history, and waiting days to post transactions made a week prior. This will obviously not show you purchases made until it 's too late and overdraft fees start piling up. I know there 's also a max. number of overdraft charges that can be applied in a day. I 've been illegally charged more than the max. number of fees " per day '' multiple times as well. I 've invested all my capital and savings with Wells Fargo and they still treat me like trash. If I could see how much money I 've had taken from me over the years by Wells Fargo, I 'd be devastated. They act as if they 're just doing there job, but what they do n't realize is just how harmful this is to their customers. These overdraft fees from unauthorized purchases, fees due to high to low price ordering, fees from false bank statements taking days to occur on my statements, etc. are all reasons and examples on how fraudulent Wells Fargo is. I 've tried to seek help multiple times and this is a last ditch effort aside from making it a legality issue. Obviously no one has enough money to fight back in a legal case vs. Wells Fargo, so I hope this in turn gets at least some notice. I have all my records saved proving these overdraft charges are false and have been modified to give Wells Fargo more illegal profit. I 've also been charged {$35.00} overdraft fees for over-drafting by means of less than a dollar! I have along with statements, emails and complaints I 've submitted to Wells Fargo that are never resolved but I 'm told rather that even though Wells Fargo ca n't reverse these illegal overdraft charges, they still value me as a customer ... I 'm XXXX years old and myself and others like me are being taken advantage of by a system that tries to corrupt its customers. Like I said I have all the paperwork and statements to prove my case. I will do whatever it takes to make my voice heard and hopefully find a way to get back all the money I 've lost over the years. Please help my cause and thanks for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief