Consumer complaint received 2016-03-24
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
In late XXXX 2015 I contacted XXXX in response to an ad for a vacation rental home in XXXX XXXX, XXXX because I was transferring from XXXX XXXX for my government job. I paid ( via XXXX ) {$4500.00} to rent the home for two months, from XXXX XXXX through XXXX XXXX. I got to the home XXXX XXXX with the intention of looking around for a more permanent home ( not vacation ) rental with a year lease. The real estate Company advised that I should try to " get approved to buy a house with our Finance guy '' ( XXXX ) instead of renting The finance company approved me for a {$260000.00} loan after much transfer of paper work and income verifying, etc. 
The same week, I put an offer on a house. It was a XXXX foreclosure home owned by the XXXX XXXX. After many transfers of paperwork and paying for home inspections, electricity to be turned on, plumbing inspections, survey, flood certification, etc., I was told we would go to settlement on XXXX XXXX. On XXXX XXXX the real estate company ( XXXX XXXX ) informed me " the whole thing fell through, there are too many repairs for the bank that is approving your loan to deal with ''. So I lost the house and money I spent on everything to get it approved At that point the vacation rental was already overdue for me to move out, and XXXX XXXX said I could stay another 11 days for {$800.00} ( which I paid ) because I had nowhere else to go. At that point " snow bird '' season had kicked in and rentals were very hard to find and very high priced. The realtor then " offered '' me to rent XXXX their other rentals for {$2000.00} for a month until we could find another house to buy, which I was leery of, but had invested so much time and money in the first house I did not want to give up. 
I found another house immediately, which was {$50000.00} cheaper. {$210.00}. The closing was scheduled for XXXX XXXX, and everything was in order to buy it, same finance company and realtor. I paid once again for survey, inspections, etc. XXXX XXXX came and went, the finance company informing me all the while of all the paperwork " missing '' and mistakes made in getting transcripts from the IRS. 
Then the second rental home that we were currently renting became " unavailable '' on XXXX XXXX ( we already extended a week for the closing date ). I was forced into very high priced hotels with my XXXX children and XXXX dogs ( I am employed XXXX and have a big dog ) which cost a fortune after one week. My belongings ( which we had moved three times ) were stuck in the moving truck for 23 days ( {$860.00} XXXX. My XXXX XXXX XXXX dad and I ended up sleeping on a couch and mattress on the floor of the kind person who felt sorry for us. Finally, when Friday, XXXX XXXX, 60 days after starting the SECOND loan, 30 days after the original closing date came, I asked the finance company and realtor if the sellers were going to sign another extension or cancel the contract, to which I received a text saying " sellers cancelled ''. We were devastated. So much time and money lost. I had to immediately find an apartment to rent in XXXX XXXX, and move in over the next couple of days. Then the realtor told me the sellers " had never cancelled and that it was all a big confusing mess. I live in an apartment now, ( my dad also rented an apartment ), which is costing us way more than an apartment would have cost before snow bird season. For FOUR months, nothing but stress and messes and mistakes by the finance company, lender, and Real Estate Company. I have lost over {$4700.00} not including the {$1000.00} escrow deposit that the sellers wo n't release.

Company response to consumer: Closed with explanation