Consumer complaint received 2023-09-20
Company: Guild Mortgage Company LLC
State: MT
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My husband XXXX XXXX XXXX and I, XXXX XXXX, were on a forbearance program with Guild Mortgage after the Covid 19 shut downs. Those lockdowns destroyed our seven year Auto Appraisal business with a robust income. We have never fully recovered from that. We opted to get off the forbearance in XX/XX/XXXX and spent the next year plus applying and being denied to resume our house payments. I wrote you for assistance on getting the loan modification through. We finally reached an acceptance of a loan modification in XX/XX/XXXX, this year. We have way passed the 3 month review period and have been working on rebuilding our credit, from all the covid aftermath. All three of our credit reports show our Guild Mortgage payments 180+ days late on the months of XX/XX/XXXX- XX/XX/XXXX. There is also a foreclosure notice on one of the reports. We were never in foreclosure. 
I have asked Guild to remove these marks as they have ruined our credit beyond repair for at least a year. 
I wrote to Guild : I am asking for these 180+ day marks to be removed from all three reports of both myself and my husband 's. We were on a forbearance program, trying to get off and applying for loan modification. Please remove the 180 day marks and foreclosure mark from our credit. 
Guilds response was that while we were in the process of applying for a loan modification to get off the forbearance program, they ( Guild ) sent us two denial letters, one in XXXX and one n XXXX. The credit account person XXXX XXXX referred me to. She told me that when we were denied, we were marked as 180+ days late because we are no longer protected under the forbearance program. Yet we had our loan modification accepted in XX/XX/XXXX. So it was in process all that time, and I have correspondence from Guild during the months of XX/XX/XXXX-XX/XX/XXXX. 
These 180+ late marks SAY FORECLOSURE to any creditor. This is keeping us from raising our credit back to pre-covid scores which were good. This is how we bought our home, with good credit. Since we were still trying to get the loan modification and in process, I believe it is unfair to mark us for these months as delinquent. That does not tell the story properly. During those months of trying to exit the forbearance program, I wrote numerous letters to Guild, asking if we could just resume our house payment, and there was never any response. Just requests for more documents to prove we can make our payments going forward. We were not notified that we were OFF Forbearance. We assumed since documents were still going back and forth with an invite to re-apply... that we were still officially on Forbearance. 
Guild mortgage seems to want to keep us from rebuilding our credit and in the end, has done more harm than good helping us with the forbearance. Our credit is destroyed with these 180+ late marks and It could take years for those marks to naturally fall off. 
I am asking why does Guild mortgage want to destroy our credit and then give us a loan modification which was approved in XX/XX/XXXX, one of the same months that we are marked as 180+ days late? And one of the reports said we were in foreclosure, which we never were. 
When I asked Guild to remove the marks, they said they would remove XXXX, XXXX, XXXX and XXXX, but leave XXXX and XXXX as 180+ late. So that will continue to leave our credit in the 400s and 500s because of those marks! Why cant they just remove all the 180 marks? I believe they want to make it so we can not purchase another vehicle or refinance the house, they are making it so we can not move forward.

I am asking you to get Guild to remove those 180+ late marks, and the foreclosure from both myself and my husband 's credit reports, all three reports!!! We desperately need to replace a vehicle for work, as the one vehicle we have is old and failing. There is just no reason why they can not do that, we are asking for help on this. It is not right what they are doing with this and honestly, they are the worst mortgage company we have ever had and I long for the day we can refinance away from them. Its like they know that and are keeping us from doing that! Please help!!! 
Sincerely, XXXX XXXX & XXXX XXXX

Company response to consumer: Closed with explanation