Consumer complaint received 2015-09-16
Company: PLANET HOME LENDING, LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Planet Home Lending is currently servicing my loan they got a transfer from XXXX XXXX. During the transfer I was in the final stages of a modification with XXXX XXXX. When XXXX transferred my loan, I was behind on my mortgage and the modification would put my past due payments to the back of the loan. There was some confusion about how much I was behind because I had paid Planet Home Lending my monthly payments before the loan was officially transferred over. XXXX XXXX said they transferred my loan XX/XX/XXXX and I began making payments to Planet home Lending XX/XX/XXXX. Planet Lending did not accurately access how much my loan was in the back because XXXX had told them 5 months but it was only supposed to be three. I am attaching XXXX XXXX response to a complaint filed here with the explanation of what they transferred to Planet home lending. I had escrow overage, {$2200.00} in a suspense account. Neither Planet Home Lending nor XXXX XXXX credited my account for the suspense amount which was in excess of XXXX mortgage payment. This was the first RESPA and CFPB violation. Second Planet Home Lending refused to honor the modification agreement with myself and XXXX, instead of picking up from the final stages they made me start over the process and calculated the incorrect amount in the process. This is another violation of RESPA and CFPB 's XX/XX/XXXX regulation which states that a mortgage servicer is supposed to honor the prior servicer 's modification, which Planet Home Lending failed. Third, Planet Home represented to me that I was not able to get credit from them for my escrow overage I had to get that from XXXX XXXX this was not true and I had to consistently call them for them to credit me some of my escrow overage. I have filed a complaint on Planet Home and XXXX XXXX and XXXX responded and I received additional information to substantiate my claim against Planet Home Lending which is why I am filing this second one. I am attaching all proof and information hereto. Planet Home Lending is being deceptive and not following guidelines and causing stress and hardship on homeowners and this must stop. Planet Home Lending instead of trying to fix the problem they continue to hound me for extra money. They have not given me the proper credits for my escrow and suspense accounts yet they want me to pay them more money. I do not trust them and I want them to do a full accounting to make sure they are not further taking more of my money wrongfully. I tried to pay my payment for XX/XX/XXXX while Planet Home investigates the accounting. They have refused and this refusal is going to cause me extra more problems in the future. If Planet Home Lending thinks its accounting is correct they should happily do this so that they could show they are not trying to hide anything. They have threatened to foreclose. I had an agreement with them to pay what they were claiming I owed and they still sent me a default letter which they claim has begun my 30 day notice of foreclosure. This company needs investigation into their deceptive practices.

Company response to consumer: Closed with explanation