Consumer complaint received 2022-09-19
Company: Comerica
State: WI
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Good afternoon IAM A DIRECT EXPRESS CARD HOLDER I have direct Express card with Comerica Bank name is on the card AND I HAVE TRIED TO WORK THIS OUT WITH THEM DO FILING COMPLAINTS WITH CAMERICA BANK AND DIRECT EXPRESS TOLD ME THAT I CAN NOT FILE ANY COMPLAINTS AGAINST THEM SO I WENT THROUGH COMERICA BANK I COULDN'T EDIT THIS BECAUSE IT SAID I LOSE ALL THE INFORMATION SO I'M ADDING IT TO THIS BECAUSE THE OTHER FORM SAID IF I PUT YES IF I TRY TO WORK THIS OUT IT'LL BE LOST as well I have I have found several complaints last year with direct Express in regards to harassment both in XXXX conversations as well as dangerous XXXX conversations being told to me through someone through direct Express calling me from strange numbers as well as getting this person every time I call back to direct Express last year this year I get the same people as well that I've had a problem with so when I have problems with people they must transfer my calls or something to the same people also they have stolen money for me as well as lied about money coming back from XXXX XXXX said that they're also found the frog complaint against direct Express also are they blocked my card all the time and I never reported my card and lost or stolen or damaged also I was told when they did this before XX/XX/XXXX to the XXXX and then I was on a white list for my car to be unblocked they told me that it never happened under these things took place although I have it on tape there's so much going on with them as of the other day I asked to speak to the supervisor a lady told me that I could not speak to a supervisor and she was not putting one on the phone after I told her I had the right to speak to one about my account I also have that on tape too I have a number of things on tape they're still in money they're lying about money they're always blocking my card and canceling my car then will my card gets unblocked they tell me XXXX has taken the I have XXXX on the phone XXXX saying no such thing has happened several times and I have that on tape a one gentleman from XXXX told them there was no history of my card at the time and date and they need to give me my money back direct Express said they couldn't give me my money back and the man said you have to give her money back we didn't take it she didn't make any orders of purchases with us so this is a lot but there's more to this and I don't want this to be so Clogged up that you guys don't read everything but there's a lot I have supervisors that have lied to me about money and I have been told I was going to get money and lied about me receiving money when other people admit it I never received the money and they even said what's going on here I have a lot of this on recordings and it's just a lot to go through it's only me they have also blocked my card and told me that XXXX took the money and I said how can XXXX take money when you guys block and suspending my card direct Express continues to steal money they continue to lie about purchases being made and that my money has went here and there and the company 's have told direct express that they were lying and they were going to file complaints against them as well they also told me that money disappeared off my account and they didn't know how I did it and that they were trying to get it back I also will call in and make complaints and they will have the same people over and over again taking my calls I have that proof is that is well I've been harassed I've been discriminated against I've been retaliated against for making complaints and the list goes on and on please please please please take my complaint serious and do something about this Injustice that has been done and I know this sounds like a lot and I know it sounds crazy but even other people have file complaints when I was going to file one with the XXXX I read some of them and people are complaining about the same issues or similar before I even had the card and in 2022 please give Justice to people who are XXXX and handicapped and that get XXXX and that can't help themselves or able to file complaints for themselves I believe helping me and getting Justice for those like me that get their money and benefits on a direct Express card will be Justice for us all please look into this behavior and practices that they have been doing for years and years currently in way before I even came along thank you so much consumer financial protection bureau for your time and have a great day thank you again PS I see that this says it can be published I would like for it to be published but I REMOVED MY NAME AND I put direct Express card holder as of my name in there because I don't want my name to be shown I want this to be published so that others who are going through the same situation with no there's help out there do the consumer financial protection bureau thank you so much again and have a great day

Company response to consumer: Closed with explanation