Consumer complaint received 2015-08-03
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan servicing, payments, escrow account

Complaint:
Re. XX/XX/XXXX- XXXX and XX/XX/XXXX- XXXX Update on Ocwen. 
Hello-46 days after I filed my complaint XXXX XXXX XXXX admitted their error and asked Ocwen to refund my overcharge of {$1000.00}, plus the overpayment of {$110.00} which as you know I had sent back to Ocwen- XXXX XXXX XXXX who was the Customer Resolution Account Rep assigned to my case at XXXX XXXX XXXX called me on XX/XX/XXXX to inform me that she had sent in the request to Ocwen on XX/XX/XXXX but received no response from them.She then escalated the matter to Ocwen Management on XX/XX/XXXX again asking them to refund my money, again she received no response. 
In the meantime XXXX XXXX- Ombudsman at Ocwen ( respondee to my previous complaint ) calls me and leaves me messages stating that they are trying to work it out with XXXX XXXX XXXX- this is a complete falsification and she lacks credibility, just as Ocwen does as a whole. She calls me from XXXX XXXX XXXX and asks me to call her back at XXXX XXXX XXXX, neither number is answered by her, I have tried them both 30-40 times. when she does not answer the voice message says -Our numbers have changed and we are directed to call XXXX XXXX XXXX XXXX as the new number- when I called that number on XX/XX/XXXX it was answered by a phone rep who informed me that she does not know who XXXX XXXX is nor does she know how to reach her, she was given y property address and my SS no. and she went on to say that I had No loan with Ocwen and my previous loan from XX/XX/XXXX was transferred to Litton Loan Servicing in XX/XX/XXXX. So, I kept trying that number and finally XXXX XXXX answers the phone- the one and only time in over 40 tries. She States- Yes, we finally got an e-mail from XXXX XXXX XXXX to refund your money and we are working it out with them- what ever that means. The she goes on to say that she is leaving on vacation the next day and will be back by Monday XXXX and it all be worked out with XXXX XXXX XXXX by then. Today she calls and leaves me a voice message that they are still trying to work it out. I am furious, so I try her number 14 times and no one answers as usual, I get redirected to their alleged " new number '' and a phone rep. XXXX answers and looks up my account and says XXXX XXXX has put a notation to send me back {$110.00} as the Borrower ( me ) sent it to them in error. My contention being that she and Ocwen are playing games and have collected {$1000.00} on a baseless explanation and now are refusing to send me the money back.I have repeatedly asked them for an Agent for Service, but none has been provided- I wish to take legal action against Ocwen for this fraud.I emailed them through their website on XXXX asking for an agent for service, and I was sent a secure message from " XXXX '' telling me that they received my request and are working on it- I have received no response since then and no agent for service has been provided. 
It has been 17 days since XXXX XXXX XXXX has asked them to refund my over charge of {$1000.00}, and on today 's date XXXX XXXX notes on my account asks to send back the {$110.00} again, which I requested them not to, as I will only send it back again. Their actions lack sincerity and they are barely legal in the statements '' we are working on it " .XX/XX/XXXX Ocwen was fined XX/XX/XXXX for force placing Insurance on borrowers, they did it to me as well in XX/XX/XXXX. 
I am asking that Ocwen be sanctioned and disciplinary action be taken against them.I am now seeking an additional {$2500.00} for the 20-30 hours that I have spent in this matter for my time, and punitive damages to a hardcore fraudulent Loan Servicer.It has been 64 days since I paid them off-inclusive of the overcharge, and I have yet to receive my Re conveyance as well. 
I request CFPB to get involved as leaving Ocwen to do the right thing will not work as their intentions are to cheat me, and that is plain for all to see

Company response to consumer: Closed with explanation