Consumer complaint received 2022-01-04
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Company : XXXX XXXX XXXX Date of charge : XXXX in the amount of XXXX dollars. 
Capital One Credit Card XXXX, XXXX. 

I contacted Capitol one numerous times in regards to a charge from XXXX XXXX XXXX. 
I provided a written statement along with screenshots of the text conversation between XXXX the sales Rep and myself. 
I explained to Capitol One the company I contacted whom I believed where the Company that was going to move my items was not a moving Company but a broker, that contacted a third party moving company whom I have no idea of the Name of this third party company to conduct my move. 
Prior to the contracted third party company arriving I received a Call from XXXX who was under the impression that the move had already taken place.Once I advised the guys had not made it to my unit XXXX went on to advise I need to pay the movers via XXXX or XXXX XXXX or XXXX. 
I asked what Company does business via a XXXX XXXX XXXX was advised I was planning to pay via credit card I did not have cash to fund the move, Per XXXX work it out with the movers. 
The only information I have regarding this Company is a first name and cell phone number for whom I believe was the head mover, only because the guy called for directions to my unit and his number registered on my caller ID. 
The company wasn't equipped to handle my move, the movers did not attempt to move not one single item, The head guy stated " they would step outside to give the opportunity to call XXXX as this just happened the day prior, the mover expressed they were cursed out because the lady was not informed of additional costs, people dont understand the have nothing to do with the arrangements, only the move ''. 
The head mover took a video advised it was sent to his boss, per the mover the manager contacted XXXX at XXXX whom was unwilling to work with me. 
The head mover apologize several times, advised I put a stop payment on the charge. 
I called XXXX numerous times, made several requests to speak with someone in charge, XXXX advised I would only deal with him, he was in charge, he was partner there was no one above him. 
I hung up three times after arguing with XXXX, everytime I called the customer service number listed online the calls were routed back to this XXXX XXXX. 
I repeadly asked for the owner of the Company per XXXX " I could not call XXXX and ask for the CEO " .XXXX  also stated " I was the worst customer as I was not available for the quality assurance call, the day prior, I changed my move date twice.XXXX  was informed the initial change was due to a death, XXXX the sales rep was informed, the second change was due a Medical procedure. The day of the call, I was not in anyway capable of making any business decisions, Per XXXX that was my problem ". 
I again asked for information for the owner XXXX stated look it up online, I asked to Speak with XXXX per XXXX XXXX XXXX couldn't do a thing only listen to me grip ''. 
I received a credit back from the charge twice only to be informed on XXXX by letter from Capitol one informing me that XXXX XXXX  made the decision based off the contract provided from XXXX. 
I learned XXXX that provided the contact, however the Company failed to provide the inventory list, nevertheless Per two Managers once XXXX makes a decision case closed, final decision they were unwilling to assit me any further I spoke with three managers in all that said they were sorry but once XXXX XXXX made the decision nothing more could be done, advising me to try contacting XXXX to reslove the issue, when I had already informed them numerous times of the rude, combative interaction with XXXX who claimed to be in charge .Capitol One was informed the contracted Company was not equipped to handle the job, Capitol One asked for a cancelation document I never received anything from the contacted movers, the head guy advised me to put a stop payment, as this Company underestimates the move, sticking people with a large bill later. I tried speaking with XXXX from XXXX, this guy became combative, he would not allow me to speak with anyone else, everytime I called the call was routed straight to him.I Have an inventory list that speaks for itself, there is no way a XXXX sq ft apartment filled with furniture 65 items two of which were large pieces a grandfather clock and a XXXX XXXX, would fit in a small XXXX XXXX no company truck three men in street clothes showed up, did not attempt to move a single item as the head guy started my items would not fit on the truck.Ive gone back and fourth with Capitol One the end result, I will be charged for a service I did not receive, nor dud I cancel. The contacted company came unprepared and never touched one item in my Apartment. I have filed a complaint with the XXXX XXXX XXXX, wrote heated reviews to no advil, advised, also advised the Manager I would allow the card to become delinquent and go to collections because I refuse to pay for a service I did not receive.

Company response to consumer: Closed with explanation