Consumer complaint received 2020-08-17
Company: PNC Bank N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
PER THE CFPB ... I contacted PNC Bank ... was in touch and communications with PNC Bank - and was transferred to a DIFFERENT person who was assigned by PNC Bank Executive and got transferred back to the original person who cut me off - XXXX XXXX. SHE WENT DEAD QUIET AFTER I PROVIDED PROOF OF PNC BANK HARASSMENT When I sent her all the proof of from USPS and Caller ID. After she " claimed '' my address and telephone numbers are " not in PNC database ''. But it was. HAVE NOT HEARD FROM PNC SINCE! 

THE 2ND FOLLOW UP COMPLAINT WAS CLOSED AND MARKED AS DUPLICATE WHEN ADDITIONAL PROOF OF WAS ATTACHED. 

-- -- -- -- -- -- -- -- -- - Original Complaint from 2 previous complaints against PNC DEAR CFPB, AS YOU CAN SEE THE FRIVOLOUS CLAIM MADE BY PNC AND THEIR DENIAL THEY EVER COMMUNICATED WITH ME VIA PHONE OR USPS ... I HAVE NOW ELECTED TO PROVIDE MORE PROOF OF ... USPS MAIL. THE CASE " CLOSED '' PREMATURELY IN REFERENCE TO : CLOSED CASE MARKED : XXXX THEY REFUSE TO SETTLE FOR XXXX AND INSOMUCH - HERE IS ADDITIONAL PROOF OF. ATTACHED IS A USPS MAIL FROM PNC BANK WHICH WAS RECEIVED IN TODAY 'S MAIL! I AM NO LONGER GOING TO XXXX : RETURN TO ADDRESSEE / NO SUCH PERSON. RECEIVED 3 MORE CALLS TODAY AND YESTERDAY - ASKING FOR A MR. XXXX XXXX, A MISS XXXX XXXX, AND TODAY, MS. XXXX XXXX XXXX! ENOUGH ALREADY! STOP! ORIGINAL COMPLAINT : SINCE 2017 - THIS REPORT HAS BEEN FILED WITH FTC, FCC, ADA, FED RES, XXXX, AND THE LOCAL SHERIFF 'S OFFICE. PNC BANK CONSTANTLY MAILS VIA USPS MAIL TO A LAUNDRY LIST OF PEOPLE WHO ARE UNRELATED OR NEVER HAD RESIDED ( OR PREVIOUS OWNERS ) AS I AM THE 2ND HOME OWNER OF THIS PROPERTY. I HAVE REPETITIOUSLY MARKED THE USPS MAIL SENT BY PNC BANK MARKED AS " RETURN TO SENDER / NO SUCH ADDRESSEE '' IN ADDITION : PNC BANK CONSTANTLY CALLS ME ON THE PHONE ASKING FOR THOSE LAUNDRY LIST OF PEOPLE ( NAMES PROVIDED ON REQUEST ) ON MY LANDLINE TTY/TDD TELEPHONE, ON MY FEDERAL IP RELAY TELEPHONE NUMBER ( THAT DOES NOT TAKE INCOMING CALLS BUT MESSAGES CAN BE LEFT ON IT ), AND NOW MY OBAMA SMART PHONE. ALL THREE TELEPHONE NUMBERS. EVEN SENDING ME A TEXT AS WELL THAT IT IS IMPERATIVE TO CALL PNC AT XXX-XXX-XXXX PROBLEM? I AM NOT A PNC CUSTOMER, NEVER BANKED WITH PNC. PER THE SHERIFF 'S OFFICE, THE DEPUTY, DEPUTY 'S CAPTAIN, AND I WERE PRESENT AT THE PNC LOCAL BRANCH WHICH THAT BRANCH MANAGER SNAPPED AT ME FOR " STEALING PEOPLE 'S MAIL ''. NO THEY ARE MAILING IT TO ME. ALL THAT BRANCH MANAGER WOULD INFORM THE CAPTAIN AFTER LOOKING UP IN THE BANK SYSTEM THESE PEOPLE HAVE ACCOUNTS AND THEY OWE MONEY TO PNC BANK. HE WOULDN'T GO INTO DETAILS BECAUSE " I'M NOT THE ACCOUNT HOLDER ''. WE KNOW THAT, FOR SOME REASON, MY ADDRESS AND TELEPHONE NUMBER ( S ) ARE APPEARING IN THE SYSTEM. THE CAPTAIN ORDERED HIM TO DELETE ADDRESS AND DELETE MY INFO. HE SAID HE WILL DO IT RIGHT AWAY. ( OF NOTE - IT NEVER HAPPENED! ) I MAKE ALL ATTEMPTS TO RETURN THE CALL AND EVERY SINGLE TIME, PNC KEEPS TELLING ME THAT I DIALED THE WRONG NUMBER AND DISCONNECTS. I HAVE ATTACHED A PROOF OF SAMPLE AND PROOF I DO AND TRY EVERY EFFORT TO ALERT THEM.

Company response to consumer: Closed with explanation