Consumer complaint received 2022-08-15
Company: TD BANK US HOLDING COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
BEING XXXX PARTNERED WITH TD BANKS THEY BOTH ARE IN VIOLATION OF THE POLICY THEY HAVE ERRORS ON MY ACCOUNT WHERE THEY HAVE CREATED CHARGEBACKS ON MY ACCOUNT WITHOUT MY PERMISSION .AND THEY NEED TO CORRECT THAT AND GIVE PROGRESSION THEIR MONEY BACK BECASUSE THEY WILL NOT ALLOW ME TO SPEAK TO ANYONE AND I DONT KNOW WHAT TO DO... I WAS TOLD TO GO TO MY LOCAL BANK BUY A RUDE XXXX XXXXXXXX XXXX VICE PRESIDENT STORE MANAGER TOLD ME THAT I HAD NO BUSINESS IN THIS BANK AND I NEEDED TO GO TO THE BANK IN XXXX WHEN I AM CLOSER TO THE BANK DOWNTOWN XXXX, S C AND HE WANTED ME TO DRIVE 20 MILES OUT OF MY WAY, BECAUSE THE REPS IN XXXXXXXX XXXX I HAD SPOKEN WITH NAME XXXX XXXX TOLD HIM THAT I WAS GOING TO THAT ONE BECASUE I HAD NO GAS BECAUSE TD BANKS HAS ALLOWED XXXX TO BE STOLEN FROM MY ACCOUNT AND HAS NOT GAVE ME NOT 1 PROVISIONAL CREDIT AND I FEEL I AM BEING BULLIED BY A BANK AND A CREDIT CARD COMPANTY, HE SAW THAT I WAS A XXXX MALE AND RACIALLY PROFILED ME JUST AS EACH ONE OF THE BANKS HAVE DONE IN XXXX SC WITH NO MORE THAN 2 XXXX BANKERS XXXX AT THE 4 BANKS I HAVE VISITED IS SAD THAT TD BANKS WOULD ALLOW SUCH A THING TO HAPPEN ... .OR BECAUSE THE XXXX BANKER NOTIFIED HIM HOW I LOOK AND HE WAS PREPARED TO MAKE SUFFER BECAUSE OF AN ISSUE WHERE TD BANKS GAVE A CUSTOMER ALL MY INFO ON XX/XX/XXXX AND NOT SURE HOW MANY TIMES BEFORE THAT THEY HAD SPOKEN TO A CUSTOMER ABOUT MY ACCOUNT ANDI HAVE PROOF IF SOMEONE CAN JUST LISTEN TO THE CALL ON XX/XX/XXXX WHEN I CALLED AND REP TOLDME THAT THEY HAD JUST SPOKEN WITH ME 3 TIMES PRIOR TO ME CALLING BUT I DIDNT CALL NOT 1 TIME THAT DAY UNTIL THIS FRAUD CHECKS SHOWED UP ON MY ACCOUNT ..YET XXXX  OFFERS XXXX LIABLILITY POLCY BUT TD BANKS IS THERE TO UNOFFER AN VIOLATE THE TERMS OF THE POLICY AND XXXX  IS THERE TO ACT LIKE THEY ARE THEY ANGELS BUT THEY TEAMED UP WITH A BANK THAT DOESNT FOLLOW POLICY SO THEY ARE STILL NOT FOLLOWING POLICY AND THEY NEED TO BE FINED ALL OF THE ISSUES THEY HAVE CAUSED CUSTOMERS SUCH AS MYSELF BY NOT GIVING THE PRVISIONAL CREDIT THEY ARE SUPPSOED TO GIVE NOR WHICH IS NOT FOLLOWING POLCY CAUSENG CUSTOMERS SUCH AS MY SELF TO GO BANKRUPT WITHING A SHORT AMOUT OF TIME THEY ARE USING T ALLOWED, AND THAT XXXX HAD REPEATED EVERYTHING I TOLD THEM AND HE WAS NOT HAPPY ABOUT A XXXX MALE WALKING INTO OUR DOWNTOWN BANK TO CORRECT A SITUATION, THE CUSTOMER SERVICE DEPT SAID THAT WAS THE ONLY WAY THEY COULD ALLOW ME TO CALL AND GET INFO OUT OF MY ACCOUNT WAS FROM ME GOING TO A BANK TO GET VERFIICATION YET THIS VICE PRESIDENT REFUSED TO SERVICE ME AS IF IT WAS SEPARATE WATER FOUNTAINS ONE FOR XXXX AND ONE FOR XXXX AND ITS SAD THAT TD BANKS WOULD ALLOW A MAN LIKE THIS TO BE INVOLVED WITH A BANK THAT IS ASSISTED BY XXXX, WHICH XXXX OFFERS A XXXX LIABILITY POLICY WHICH IS SUPPOSED ALLOW CUSTOMERS NOT TO BE RESPONSIBLE FOR UNAUTHORIZED CHARGES BUT WHEN YOU HAVE BULLIES LIKE XXXX XXXX WHO WANT EVEN ALLOW A CUSTOMER TO VERIFY HIMSELF TO SPEAK TO A CUSTOMER SERVICE ABOUT MONEY THAT WAS STOLEN FROM HIM WHICH IS CAUSING ME TO LOSE MY FAMILY HOUSE AND CAR, TD BANKS HAS NOT ALLOWED ME NOT ONE PROVISIONAL CREDIT NOR HAVE THEY EVEN LOOKED AT CAMERA FOOTAGE AFTER A INCIDENT REPORT WAS MADE AND THEIR EXCUSE WAS BECAUSE SOMEONE KNEW THE PIN NUMBER WHICH WAS MY BIRTHDAY AND I HAVE BEEN USING ALL MY LIFE JUST LIKE EVERYONE ELSE THAT GREW UP AND HAD A MOTHER AND YOU HAVE SOCIAL MEDIA GIVE OUT YOUR BIRTHDAY AND MANY MORE NOT UNTIL XXXX WOKE ME UP FROM USING BIRTDAYS AS PINS CAUSE THEY DONT ALLOW IT OR IT COULD HAVE BEEN ON XX/XX/XXXX WHEN TD BANKS TOLD ME THEY GAVE A CUSTOMER ALL MY INFO WHOM THEY THOUGHT WAS ME 3 TIMES IN A ROW, AND IT CAN BE HEARD ON THEIR RECORDED LINE, AND BEING MY CARD AND WALLET WAS STOLEN AN THEY POSTED THESE MOBILE DEPOSITS THEY COUDL TRACK IP ADDRESS AND FIND OUT WHAT THEY NEED BUT THEY DENIED ME WITHOUT GOING THROUGH THE NECESSARY ROUTES THEY WERE SUPPOSED TO TAKE INSTEAD THEY DENY ME AND USE AN EXCUSE BECASUE THEY KNEW THE PIN YET HACKERS HAVE ALL KINDS OF WAYS OF GETTING INFORMATION FROM A CUSTOMER OR BUSINESS, BUT MY GUESS WAS THEM JUST NOT VERIFING MY INFO AND GIVING THE SOMEONE ALL MY INFO BECASUE IF A REP TOLD ME I HAD JUST CALLED 3 TIMES BEFORE AND I TELL HER THAT WAS NOT ME AND THEY IGNORE I CAN IMAGINE HOW MANY TIMES THEY HAVE DONE IT BEFOR E AND THEY GAVE THEM ALL MY INFO SUCCESSUFLLY... .THOSE BANKERS NEED TO BE DEMOTED FOR THEIR ASSITANCE IN PREVENTING ME FRO GETTING ATLEAST PROVIOSIONAL CREDIT... THEY ARE OVER 20 SOMETHIGN DAYS AND THEY HAVE THEM BOTH OPEN AND THAT IS NOT RIGHT

Company response to consumer: Closed with monetary relief