Consumer complaint received 2017-07-17
Company: GOLDMAN SACHS BANK USA
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
To Whom it May Concern : I applied and was approved for a loan in the amount of {$8500.00} from  XXXX  by Goldman on   XXXX   XXXX  , 2017. I made the first three payments in the amount of {$480.00} each on   XXXX   XXXX  ,   XXXX   XXXX   and   XXXX   XXXX   respectively. On   XXXX   XXXX  , I logged into my  XXXX  by Goldman account to change my payment due date since I wasnt going to be able to make the   XXXX   XXXX   payment on time due to the fact that I had paid for my mothers   XXXX   XXXX   necessary to treat a   XXXX   XXXX   XXXX   XXXX   called   XXXX   XXXX  . I was allowed to do so on the  XXXX  by Goldman website which is an option that companies often have on their websites.
After I changed the due date from   XXXX   XXXX   to   XXXX   XXXX  , I noticed that I now had two payments due every month instead of the contractually agreed upon one monthly payment. I called  XXXX  by Goldman and they stated that their system shouldnt have allowed me to move my payment back to   XXXX   XXXX   even though there is an online option to do so, since   XXXX   XXXX   was less than 15 days from my due date of   XXXX   XXXX  . They admitted that it was a flaw in their system, so I asked them if they could manually fix the issue or even just erase the   XXXX   XXXX   payment date and keep my original due date of   XXXX   XXXX  . They stated that this was impossible and that I would have to make two payments in  XXXX  at which point they could move the next months payment back from its due date of   XXXX   XXXX   to   XXXX   XXXX  .
I pointed out that I could not do this since I was already going to be late ( but not 30 days late ) with   XXXX   payment when there was only one, not two, payments to make. They responded that there was no other way to fix it. I was eventually able to make the   XXXX   XXXX   payment on   XXXX   XXXX   ( again, not 30 days late ). At this time my next due date should have been   XXXX   XXXX  , instead they said that I now owed {$970.00} for the payment on   XXXX   XXXX   ( which I should not have had to make ) and the {$480.00} contractually agreed upon   XXXX   XXXX   payment. At that time I was able to pay   XXXX   XXXX   payment, but now they said that I had to pay the entire {$970.00} which I could not due and which, again, was not part of the loan agreement. On   XXXX   XXXX  , they sent me an email stating that I was 31 days past due and in default of the loan agreement which is in violation of our contract. It is also important to note that the online system removed my ability to any online payments as well. Its as if they didnt want me to pay so that they could put me into default. I was in fact only 16 days last and was not being allowed to just make the contractually agreed upon {$480.00} payment which I had tried to make several times since   XXXX   XXXX  . This was very upsetting since I have never made a 30 day late payment in my 21 years of maintaining my credit report.
At this point they began calling my phone numerous times a day. I answered the first five phone calls and explained the issue their system had created, but they were now stating that I owed {$1400.00} plus late fees by   XXXX   XXXX   or I was 90 days past due ( that would actually be 48 days past due ) and had sent my account to their collections team who became very nasty, abusive and abrasive over the phone. They did not care, nor believe that this was  XXXX  by Goldmans fault. In summary, I find it hard to believe that I am the only   XXXX   by Goldman client who is having their credit ruined and being fraudulently having their account put into default by this issue. I also do not understand why they continue to allow this flaw in their online website to continue unless they are purposely doing so and trying to take advance of their customers in a fraudulent manner. Furthermore, I find it suspicious that I can no longer access my loan agreement online and that no documents were ever emailed to me when I obtained the loan. I am highly versed on this topic since I have a   XXXX   XXXX   XXXX   and   XXXX   XXXX   XXXX   XXXX   as well as the    Truth in Lending Acts ( TILA ) Regulation Z ( 12 CFR Part 226 ). Lastly, I  have included the body of several emails as well as the original loan agreement from  XXXX  by Goldman which confirm my above statements.
Thank You for Your Time and Consideration,   XXXX   XXXX   XXXX  .   XXXX   Dear  XXXX , You have successfully changed the payment due date for your loan from  XXXX  by Goldman Sachs, account  XXXX . Before your new due date takes effect, you still have a monthly payment due by your previous due date,   XXXX   XXXX  , 2017. After   XXXX   XXXX  , 2017, your payments will be due on the  XXXX  of each month, starting   XXXX   XXXX  , 2017.
Because you have enrolled in AutoPay, all payments will be automatically applied on your due date. This means that you don? t need to worry about remembering to schedule manual payments. However, please review the important information below so you? re familiar with the changes to your loan.
Important Autopay Details : Goldman Sachs Bank USA will withdraw your monthly amount due ( currently {$480.00} ) less any applicable payments ( or credits ) on or after   XXXX   XXXX  , 2017. After   XXXX   XXXX  , 2017, this amount will be withdrawn on or after the  XXXX  of each month beginning on   XXXX   XXXX  , 2017. These payments will be made from your bank account ending in  XXXX .
If your payment date is on the  XXXX ,  XXXX , or  XXXX , and a given month does not have that many days, your payment will be due on the last day of the month, and will be withdrawn on or after that date. We will send you a notification each month at least 10 days prior to the date of your next scheduled payment letting you know the amount we will withdraw from your deposit account and the date on or following which we will make the withdrawal. If you would like to cancel AutoPay, please call us toll-free at   XXXX   (  XXXX  ) or write to us at : Attn : EFT Payments   XXXX   by Goldman Sachs   XXXX   XXXX   XXXX     XXXX   XXXX   XXXX  , Utah  XXXX  THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Dear  XXXX , As of   XXXX   XXXX  , 2017, your loan from  XXXX  by Goldman Sachs ( number  XXXX  ) is 46 days past due and has an overdue balance of {$960.00}. Your loan is now in default under the terms of your loan agreement with Goldman Sachs Bank USA.
Please pay the overdue balance promptly to cure this default. If you have n't done so already, please make a payment online at  XXXX  or by calling us toll-free at  XXXX  (   XXXX   ). We want to help you get back on track with your loan.
To make a payment by mail, send a check with your loan number in the memo to :  XXXX  by Goldman Sachs   XXXX   XXXX     XXXX   XXXX   XXXX    XXXX , PA   XXXX   Thank you,   XXXX   by Goldman Sachs

Company response to consumer: Closed with monetary relief