Consumer complaint received 2022-01-26
Company: WELLS FARGO & COMPANY
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Electronic Fund Transfer Act ( EFTA ), Regulation E. My occurrence is similar to XXXX XXXX 's occurrence yet she was provided her money back but I was not. Furthermore, Wellsfargo attempted to contact said scammers that took my money, which is a failed effort since the scammers would have absolutely no reason to refund me. Wells Fargo has failed to uphold the Electronic Fund Transfer Act ( EFTA ), Regulation. I have made claims with the CFPB about this case on three other occasions ; XX/XX/XXXX, XXXX, and XX/XX/XXXX all being provided with similar responses that I feel to be unjust. If the investigation was done properly, you would find that the recipients on XXXX are scammer accounts to which I fell victim to. Files are provided below. On XX/XX/XXXX, I was caught up in a check fraud scam and I was scammed out of {$4000.00} total from my checkings account. The check was written to me by the scammer and sent via XXXX, who had added me on XX/XX/XXXX, explaining how they wanted to take care of me financially, with the check bank being " XXXX XXXXXXXX XXXX '' with a total of {$4700.00} and I was told that {$700.00} would be compensation for doing menial tasks of transferring the majority of the money to the designated accounts instructed. The check was deposited by me on XX/XX/XXXX, and since {$400.00} was immediately present in my account I was under the impression that the check was legitimate. I discovered that the check was fake only after the money had been transferred because of how persistent and aggressive the scammer was. {$3400.00} was scammed from me via XXXX with four transactions : 1 transaction being {$400.00} on XX/XX/XXXX to the fake XXXX account XXXX ( XXXX XXXX ), and 3 transactions being {$1000.00} each on XX/XX/XXXX belonging to XXXX ( XXXX XXXX ), XXXX XXXX XXXX ( whose email I can not find in the transcript ) and XXXX ( XXXX XXXX XXXX XXXX, XXXX. The other {$600.00} was scammed from me via XXXX on XX/XX/XXXX ; this was only one transaction. On XX/XX/XXXX, I made a claim with Wells Fargo about the scam in an attempt to obtain my money back. The XXXX claim for {$3400.00} was made on XX/XX/XXXX, but I was instructed by a Wells Fargo representative to make another claim for XXXX since the transaction was not complete on my statement record until XX/XX/XXXX. On XX/XX/XXXX, XXXX was also contacted about the scam and my XXXX account was frozen. On XX/XX/XXXX, a claim for {$600.00} was made. On XX/XX/XXXX, I made a claim with " CFPB '' to ensure that I would get my lump sum back. On XX/XX/XXXX, my " CFPB '' complaint was closed since Wells Fargo responded. On XX/XX/XXXX, {$600.00} was returned to my account. On XX/XX/XXXX, I was called to ask the status of these two claims since I was never provided an update : the XXXX claim was deemed to be non-refundable since the transaction was made by me and not by someone else through hacking ; On XX/XX/XXXX, I was met with the same response meaning Wells Fargo is not complying with Regulation E of the Electronic Fund Transfer Act and only contacted the scammer to get the money refunded rather than reimbursing me. I believe I am still owed my lump sum back because of the " Electronic Fund Transfer Act ( EFTA ) specifically Regulation E '' since I was convinced thinking that this was a legitimate interaction and was " promised '' a specific amount, but in reality, none of it was true. I have retrieved the XXXX messages that the scammer used to coerce me into this situation. I would just like the remaining {$3400.00} provided back to me since it is such a large amount to me. Tactics used were fake XXXX XXXX XXXX websites passed as legitimate " I guess you are doubting me and thinking Im here to scam or steal from you. This is my acct details Account number - XXXX. Last four SSN XXXX. Customer line - XXXX ( XXXX ) XXXX. You can call for you to know how rich I Am and to let you know you are safe with me. https : XXXX XXXX  '' the scam XXXX  accounts used as well as the phone number ( ( XXXX ) XXXX ) to represent them to come across as more legitimate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation