Consumer complaint received 2023-01-27
Company: Branch Messenger, Inc.
State: AR
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
On Saturday, XX/XX/XXXX, I was notified that I had been accepted as a XXXX XXXX. It is a XXXX job and you get requests thru the app and pickup the items at XXXX and deliver to the customer. 

The only way to get paid is thru the Branch XXXX app. They sent me the link to set up my wallet and I got an error message from Branch that my email ( XXXX ) already has an account. They gave me the last 4 digits of the phone number ( XXXX ) and said to sign in to that account. I've never had that phone number or signed up for a Branch XXXX. 

They then sent an email to XXXX XXXX about signing into his account. I very quickly notified them that I was NOT XXXX XXXX  and gave them all my information to set up my account. They never even responded to this email and I continued to reply to it to no avail. 

I tried to reach them thru the help section of the Branch App and I basically just get cut and paste replies on how to set up my branch wallet. I've tried to reach out to XXXX and Branch by phone. XXXX says the account set up is all up to Branch. Branch doesn't answer the phone. They leave me on hold for one hour and ten minutes, at which time a recorded voice tells me they are busy and leave my name and number and hangs up on me! 

The following Tuesday XXXX I received a text message that my pay ( {$120.00} ) had been deposited into my Branch XXXX, EVEN THOUGH THEY HAD BEEN NOTIFIED THIS IS NOT MY ACCOUNT! On XXXX I was notified the same thing ( {$370.00} ) is now in my wallet. Sure hope whoever XXXX is that he appreciates my contributions. 

So far, for the coming week ending on Sunday, XXXX owes me {$140.00} plus an incentive bonus of {$210.00} that will be paid out after XXXX. 

There are so many umbrella companies here I'm at my wit 's end. I've notified XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX and Branch and I'm getting nowhere. I've done my research and it seems to go like this : XXXX XXXX is the parent company of XXXX XXXX 
XXXX XXXX XXXX also known as XXXX  and they use their 6 pointed logo XXXX XXXX has " employed '' me as an independent contractor and has Branch XXXX handle all their payroll accounts or whatever. 
Branch Wallet isnt even a bank and operates somehow or other under XXXX XXXX  XXXX XXXX We have all these big important companies here and NO ONE seems to be able to help me. This is completely unacceptable! 

As of today XXXX they owe me a total of {$850.00} I don't understand what the problem is. I'm contacting them and they are contacting me at the email I provided. 
They are contacting me at the phone number I provided. 
XXXX had already checked me out before hiring me. 
My information is easy to verify. I have my social, phone, DL, Birth Certificate, whatever. All they do is send me back to Branch and they are useless!

Amazingly, I like this job. My metrics are great. I would just like to get paid and for whoever XXXX is to set up an account with his own email! 

I need my money. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Ive spent way too many hours online and on hold to try to fix this. 
LIKE ANYONE ELSE, I NEED MY PAYCHECK AND IM IN A BAD SITUATION NOW. PLEASE HELP ME

Company response to consumer: Closed with explanation