Consumer complaint received 2017-05-28
Company: Texas Guaranteed
State: IN
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Need information about your loan balance or loan terms

Complaint:
on XXXX XXXX XXXX i send out a validation dispute letter. The address listed on my credit report was inaccurate and the letter was return XXXX XXXX XXXX. So i sent a verification letter XXXX XXXX XXXX(see attachment 1) via email. Texas guarantee responded on the XX/XX/XXXX with the following. 
"Dear XXXX XXXX:

 

Thank you for your letter sent to Texas Guaranteed (TG).  The account has been noted with the information provided.  A review of your account indicates you do not owe a debt to TG.  The XXXX loans that were previously at TG were consolidated by XXXX  on XXXX XXXX XXXX.  Please contact the current holder of your loans for assistance.

 

XXXX XXXX XXXX/ XXXX XXXX XXXX XXXX XXXX (XXXX)

Phone: XXXX

 

You can locate and view a summary of your loans by accessing the National Student Loan Data System (NSLDS) web site at www.nslds.ed.gov.  NSLDS is the U.S. Department of Education's central database for student aid which provides a centralized, integrated view of Title IV loans and grants that are tracked from the date of disbursement until the loan is paid in full.

 

TGs office hours are Monday through Thursday XXXX XXXX XXXX., and Friday XXXX XXXX XXXX., Central Time, Phone: (XXXX) XXXX.  More information to help you handle default is also available at www.tg.org  in the "Borrower" section.

 

 

Respectfully,

  

 

TG Collections

 

This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose.

 

    

Respectfully,

  

 

TG Collections"

so i replied with the second letter(see attachment #2) and they respond with this 

"Student loan verification
Inbox
	x
XXXX XXXX 
	
AttachmentsXXXX XXXX (4 days ago)
	
to collections
Attachments area
XXXX XXXX 
	
AttachmentsXXXX XXXX (4 days ago)
	
to collections
On Wed, XXXX XXXX XXXX at XXXX XXXX, XXXX XXXX  wrote:
Attachments area
Collections 
	
XXXX XXXX (3 days ago)
	
to me

Dear XXXX XXXX:

 

Thank you for your letter sent to Texas Guaranteed (TG).  The account has been noted with the information provided.  A review of your account indicates you do not owe a debt to TG.  The XXXX loans that were previously at TG were consolidated by XXXX  on XXXX XXXX XXXX.  Please contact the current holder of your loans for assistance.

 

XXXX XXXX XXXX/ XXXX XXXX XXXX XXXX XXXX (XXXX)

Phone: XXXX

 

You can locate and view a summary of your loans by accessing the National Student Loan Data System (NSLDS) web site at www.nslds.ed.gov.  NSLDS is the U.S. Department of Education's central database for student aid which provides a centralized, integrated view of Title IV loans and grants that are tracked from the date of disbursement until the loan is paid in full.

 

TGs office hours are Monday through Thursday XXXX XXXX XXXX., and Friday XXXX XXXX XXXX., Central Time, Phone: (XXXX) XXXX.  More information to help you handle default is also available at www.tg.org  in the "Borrower" section.

 

 

Respectfully,

  

 

TG Collections

 

This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose.

 

    

Respectfully,

  

 

TG Collections

 

This is an attempt by a debt collector to collect a debt and any information obtained will be used for that purpose.

 

 

THE INFORMATION CONTAINED IN THIS E-MAIL IS CONFIDENTIAL and is intended to be sent only to the recipient stated in the transmission. Any review, use, dissemination, distribution, or copying of this communication by anyone other than the intended recipient or that person's agent is strictly prohibited. If you are not the intended recipient, please notify us immediately by telephone at (XXXX) XXXX.  XXXX

 

 

From: XXXX XXXX [mailto:XXXX]
Sent: Wednesday, XXXX XXXX XXXX XXXX XXXX
To: collections
Subject: Student loan verification

 

 
XXXX XXXX 		AttachmentsXXXX XXXX (3 days ago)
On Thu, XXXX XXXX XXXX at XXXX XXXX, Collections  wrote: ...
collections
	
XXXX XXXX (2 days ago)
	
to me

Dear XXXX XXXX XXXX:

 

Thank you for your email to Texas Guaranteed (TG). Your TG account was closed on XXXX XXXX XXXX due to a Direct Consolidation.

 

If you need assistance determining the identity of the current servicer of your consolidated loan, you may check the National Student Loan Data System (NSLDS), which provides a listing of all student loans listed under your social security number. You may check the NSLDS online, by visiting their website at www.nslds.ed.gov/nslds_SA/, or you may contact them by telephone at (XXXX) XXXX.

 

If you have any questions, please call our office at (XXXX) XXXX. TGs office hours are XXXX XXXX  XXXX XXXX, Monday through Thursday, and XXXX XXXX.  XXXX XXXX. on Friday, Central Time.

 

Your TG account may be viewed online by registering at www.myTG.tgslc.org. For more general information regarding defaulted student loans, please visit our website at www.TG.org in the Borrowers section.


Sincerely,

TG Collections

This is an attempt by a debt collector to collect a debt, and any information obtained will be used for that purpose.

THE INFORMATION CONTAINED IN THIS E-MAIL IS CONFIDENTIAL and is intended to be sent only to the recipient stated in the transmission. Any review, use, dissemination, distribution, or copying of this communication by anyone other than the intended recipient or that person's agent is strictly prohibited. If you are not the intended recipient, please notify us immediately by telephone at (XXXX) XXXX mdg"

yet this company remains on my credit report as a closed account with a $XXXX balance.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation