Consumer complaint received 2017-10-30
Company: General Service Bureau, Inc.
State: NE
Product: Debt collection
Sub-product: Medical debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Sued you without properly notifying you of lawsuit

Complaint:
In XX/XX/XXXX, I received notice of an alleged debt that I owed. On XX/XX/XXXX, I faxed and mailed a letter to General Service Bureau requesting verification of my debt to include ALL accounts that they said I own on, which by law I have the right to do so within 30 days from receiving the bill. OnXX/XX/XXXX, I received advertisements from law attorneys advising me that a lawsuit was pending against me from General Service Bureau. General Service Bureau has NEVER served me a summons, but because I received all of these advertisements, I placed a call to the company. When I called, I asked them when was the last time they attempted to notify me of this debt before filing a lawsuit and the rep advised XX/XX/XXXX and that it was not their responsibility to keep notifying. I asked if a message was left, and he refused to answer the question. He confirmed that he had authorization to leave a message, so when I asked again if a message was left, he again refused to answer and stated that he could no longer assist me and transferred me to his supervisor. The supervisor I was transferred to was XXXX XXXX. XXXX was not only uneducated in regards to the matter, but he was very rude and would not allow me to properly ask the questions that I needed answers to. I went on to ask XXXX to very the telephone number and address on file for myself, which XXXX than provided me two incorrect telephone numbers and an address that I no longer live at. I told XXXX of the letter that was faxed and mailed to the company on XX/XX/XXXX that had my UPDATED telephone and mailing address on it. I asked XXXX to confirm that he received my letter. He advised that he could not confirm that and it did n't matter of the received the letter or not, as they 've already filed a lawsuit against me. He then went on to say that his company did send me itemized details of my debt, which I HAVE NEVER RECEIVED! I explained to XXXX that I have not recieved anything and to verify the address the information was sent to, which he again refused to verify and said that he did n't have to. WELL HOW IN THE XXXX CAN YOU VERIFY THAT YOU SENT IT TO THE CORRECT ADDRESS?? I explained to him that his was in violation of fair debt practices because I do have the right to verify that any debt is truly mine. XXXX refused to offer me any assistance and continued to cut me off as I tried to speak. He went on to tell me that my paychecks would be garnished and I 'm being sued for {$1800.00}. I asked him how that was possible when I was supposed to have been sent verification that the debt was mine. XXXX continued to ignore my question and went on to say that I had over 30 accounts with their company totaling {$8500.00}. This company is suing me WITHOUT properly notifying me of the debt and also withing satisfying my request to have the debt validated. There was a situation where the credit bureaus and another collection agency were lumping my bills along with my sister 's bills together. To get down to the bottom of the situation, I had to send copies of my ID along with my SS card and hers to prove that we were two separate people. I tried to explain this to XXXX, but in his normal RUDE fashion, he cut me off and said " that 's not his problem ''. XXXX refused to assist me or even speak on a fair payment plan. This is a CLEAR violation of fair debt practices.

Company response to consumer: Closed with explanation