Consumer complaint received 2016-06-30
Company: WELLS FARGO & COMPANY
State: RI
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
A few months ago I filed a complaint with your department and I lost track because I had not heard from anyone. I have been trying very hard to avoid foreclosure and negotiate in good faith with XXXX Fargo/XXXX to do a short-sale so I do n't have to damage my credit more than it already is. While going through my initial hardship XX/XX/XXXX, I worked with a law office who promised me that they could save my home and they gave me false hope. The law firm filed a Complaint in XXXX XXXX in XXXX for foreclosure defense. I was told by the law firm I needed to apply for a loan modification but, I could not get approved for a loan modification. In XXXX XXXX, I was ordered by Federal Court to go through mediation with the Special Master. I did this because that is what I was told to do and then the attorneys representing both parties in the foreclosure defense told me I had to vacate the property within 30 days. On XXXX XXXX, I moved out with my fianc and we were paying $ XXXX/month for rent until XXXX/XXXX/XXXX. This was way over my budget but Wells Fargo put me in this hardship and had to try to survive. Finally, XXXX/XXXX/XXXX, we found another apartment and at the present time we are paying $ XXXX/month for rent. The property has been vacant since XXXX, vandalized twice and the insurance company will not cover damage on vacant properties. The cost of all the repairs to this property are well over {$200000.00}. WellsFargo did not proceed with the foreclosure until XXXX XXXX and that is when I decided to request a short-sale. I initiated the process of a short-sale in XXXX XXXX and it has been nothing more than problems and headaches. The property was listed on XXXX, I had XXXX buyers who were willing to purchase the property as is, however, and I feel Wells Fargo/XXXX XXXX from day one did not make any effort to negotiate in good faith. The last offer was made XXXX/XXXX/XXXX in the amount of {$280000.00}, 5 days later I received notice that it was declined, at that time I was instructed to escalate the file to dispute the denial. I supplied XXXX 's and contractor invoices to support the offer. Again I got a denial through XXXX and they want net proceeds in the amount of {$370000.00}. So what happens, the buyer walked away again? On XXXX/XXXX/XXXX the property was put back on the market, this time with a list price of {$410000.00} but with all the repairs who will purchase this property at that price.I have a foreclosure coming up XXXX XXXX and Wells Fargo is refusing to postpone it. I feel Wells Fargo has also refused to take into consideration all the repairs. How can you expect someone to pay the price Wells Fargo wants with over {$200000.00} worth of repairs now you are looking at the cost of the house to be {$640000.00} once a buyer gives XXXX what they want and pay to fix the house up? I believe a foreclosure should not take place because the foreclosure lender can not prove who owns the promissory note, this was initially XXXX XXXX XXXX XXXX XXXX and has been transferred twice. After performing a title search on the property, XXXX was the Mortgagee under the Security Instrument and XXXX XXXX XXXX XXXX XXXX the lender. On XXXX/XXXX/XXXX XXXX assigns the mortgage to AS a Nominee not as a Mortgagee, assigns to WellsFargo. The assignment was signed by someone with the last name of XXXX as an Assistant Secretary for XXXX and was notarized in the state of XXXX county of XXXX by XXXX XXXX XXXX. XXXX XXXX is one of the administrators of XXXX not an official employee of XXXX. On XXXX/XXXX/XXXX, XXXX assigns the mortgage to XXXX, the XXXX assignment was drafted incorrectly and the witness and the notary are fraudalant identitities representing XXXX. I certainly have a clouded title. I strongly believe that Wellsfargo/XXXX XXXX have violated home owners bill of rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation