Consumer complaint received 2022-06-01
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
XXXX, XX/XX/2022 Reference case no. XXXX Bank of America, N.A. 
XXXX XXXX XXXX  Card Balance Transfer Funds Dispute From XXXX Credit Card ending in XXXX Bank of America XXXX : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX According to the accompanying evidence, Bank of America has been notified of the situation detailed below, issuing an unsatisfactory response under the reference indicated above, when the events described below : On XX/XX/2022, I made through XXXX with its XXXX XXXX XXXX product, a credit card under my name whos last XXXX digits are XXXX, a transfer of the balance on my Bank of America credit card in the amount of {$5400.00}. 

According to the XXXX account statement for the month of XXXX, dated XX/XX/2022, the charge corresponding to the total amount of {$5600.00} is reflected, broken down as follows : {$5400.00} for the balance transferred from Bank of America plus {$270.00} for a transfer Fee in accordance with the offer granted to me as its owner. 

However, due to an error in the numbering of the account under which XXXX made the payment of the funds to Bank of America ( to the wrong number XXXX XXXX XXXX XXXX ), which is why presumably the payment of the balance corresponding to my credit card account XXXX Bank of America ending in XXXX. ( Correct number : XXXX XXXX XXXX XXXX ) - After notifying XXXX XXXX XXXX Bank of America, I received a response communication from them under reference No. XXXX on XX/XX/2022, where they indicate verbatim : We would like to inform you that the payment was made with an invalid account number and the payment was rejected and returned to the originating account However, they do not report any electronic reference that attests to the completion of such return to the original account. 

As verified by the Account XXXX for the month of XXXX from XXXX corresponding to my credit card that ends in XXXX, the balance of the transfer of funds made to Bank of America still does not reflect the refund mentioned by that institution. 

After receiving the response from Bank of America and observing that XXXX did not reflect the return of the transfer amount, I addressed a claim to XXXX requesting a rectification. I have received a response from XXXX on this dispute on XX/XX/2022, under case No. XXXX, for which they specifically report the following : We do not observe that Bank of America has XXXX the balance transfer funds to us. You will need to contact Bank of America to apply for the credit. 

In such a situation, it is evident that Bank of America has not presented me with an efficient electronic or physical proof that shows the definitive return of the amount paid by XXXX, nor the crediting of the amount to my correct credit card account number ending in XXXX. 

It should be noted that, from XX/XX/XXXX to the present date, XXXX ( XXXX ) months or XXXX ( XXXX ) calendar days have elapsed without Bank of America showing that it has returned the funds that it acknowledges having received in a non-existent account from XXXX has not credited the amount in my correct account that ends in XXXX to which the funds were actually directed in order to cancel the balance of the aforementioned credit card. 

However, as reflected on my credit card statements ending in XXXX from Bank of America, I have been charged interest on the principal balance due XXXX Charges per fee {$28.00} Interest {$90.00} XXXX Interest {$100.00} XXXX Charges per fee {$39.00} Interest {$98.00} Now, since more than 60 days have passed without Bank of America resolving the aforementioned return of the amount to XXXX or crediting the transferred balance to my correct account ending in XXXX, despite being notified and having exhausted all means to solve in my capacity as a user and account holder, making Bank of America fully aware of the facts, such a situation has directly harmed me not only in the amount of money that is missing in my account, but it has also created damages in lost opportunities and payments of bills that my family depended on. I now present a debit balance on both accounts for the same amount, despite having done everything possible to resolve this situation. 

Therefore, I proceed in accordance with the provisions of the Consumer Protection laws of the State of XXXX, namely, the Deceptive Trade Practices Act ( I enclose the proof of my due diligence as a consumer before the CFBP ) and the Code of XXXX and XXXX XXXX XXXX XXXX ( agreements ), XXXX and XXXX, which protects consumers against harmful conduct by banks, to be by urging Bank of America XXXX have a return check issued for funds sent by XXXX XXXX to my credit card without further delay, sparing me further damages generated so far due to its omission or failing that, showing evidence of having already done so. 

You are hereby further advised that this letter also constitutes the filing of our client 's claims against you under Chapter XXXX of the XXXX XXXX XXXX and XXXX XXXX and other potentially applicable laws that subject you to additional liability for attorneys ' fees incurred in connection with our client 's claim. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief