Consumer complaint received 2023-08-03
Company: Upstart Holdings, Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Personal Loan # XXXX -- -- -- During the months of XXXX and XX/XX/2023, my personal XXXX bank account, social security number and date of birth were compromised with an intention to commit fraud and theft. 

During this time, I previously set up payments with my XXXX XXXX Banking while traveling 80 days overseas for work ( Will be verified by XXXX ). As a result of a security breach, and multiple attempts by unauthorized person ( s ) attempting to access my personal XXXX account without my knowledge, XXXX blocked my account for security purposes. 

Per XXXX, for my protection all transactions and activity on my account were frozen. As a result, the scheduled UPSTART Loan Payment was not released as scheduled to satisfy my monthly payment due, which caused the extended pass due account status. 
Multiple payments were not made due to this security freeze to my XXXX Account. 

Thankfully each merchant has responded to this issue with cooperation and understanding in regard to updating my personal credit report as appropriate. 

Upon my return from overseas travel and the security breach was under control, I immediately made contact with XXXX and verified all my information with XXXX to unfreeze my account. I also manually made payments to ensure all my unpaid accounts were brought up to date. ( including UPSTART ) -- -- -- -- Unfortunately, as a result the {$150.00} payment scheduled for XX/XX/XXXX and XX/XX/2023, not being released by XXXX, a 30-Day delinquency posted to personal my credit report for XX/XX/2023. These payments ( verified by XXXX and letter attached ) clearly would have satisfied the minimum payment due my Upstart Loan and also an additional payment. 
-- -- -- -- - I have taken all the necessary precautions including Filing fraud alerts with the credit reporting agencies. 
-- -- -- -- - As required by the FTC ( Federal Trade Commission ) and the CFPB ( Consumer Financial Protection Bureau ) I am requesting a removal of the 30 day late posting for XX/XX/2023 with all credit reporting agencies for the Month of XX/XX/2023 as it has caused un-due stress on my personal finances but my Business as well. This late payment has reduced my personal credit score by XXXX points which is not something that I can handle as it has triggered spiking interest rates and business lines of credit being reduced. 
It has caused a staggering chain reaction of hardship across the board. I am fully aware this is not an error on the part of Upstart but it is also not an error or negligence on my part as a crime was committed against me. 
-- -- -- -- -- -- Per FTC and CFPB instructions, I have completed all the steps required and am also including a verification letter from XXXX which was submitted to all effected creditors in this situation that requires credit reporting updating. 

-- -- -- -- -- -- -- - I sincerely appreciate your assistance in this matter moving forward. 
If needed, I can be reached at ( XXXX ) XXXX.

Company response to consumer: Closed with explanation