Consumer complaint received 2023-12-13
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Because WELLS FARGO DID NOT ANSWER MY COMPLAINT AND DID NOT PROVIDE A SOLUTION FOR MY ISSUE. 
AND BECAUSE THE ANSWER OF MY PRIVIOUS COMPLAINT WAS BY AN IGNORANT XXXX UNKNOWN XXXX  WHO RESENT ME THE PREVIOUS ANSWERS WITHOUT EVEN PROVIDING THEIR NAME, SURE WHY PROVIDE THEIR NAME IF THEY ARE GOING TO LIE ABOUT IT. 
I AM RE-FILING MY COMPLAINT NOW BECAUSE I DID NOT RECEIVE A SOLUTION OR ANSWERS. 
THIS COMPLAINT IS NUMBER XXXX ABOUT THE SAME ISSUE. WELLS FARGO IS REFUSING TO USE MY MAILING ADDRESS AND THEY ARE ADDRESSING THEIR MAILS TO MY RESIDENTIAL ADDRESS WHICH I COMPLAINT ABOUT MORE THAN XXXX TIMES IN THE LAST 3 YEARS. WELLS FARGO ARE STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THEY ARE NOW DENYING ME THE RIGHT TO SPRAK TO A MANAGER REGARDING THIS ISSUE THAT I COMPLAINT ABOUT MORE THAN XXXX TIMES AND TILL NOT WELLS FARGO ARE STILL REFUSING TO PROVIDE A SOLUTION. I still have the same issue and i attached the letters that was mailed recently to my resident instead of my mailing address. XXXX XXXX is the last one who answered my complaint number XXXX and did not provide a solution. their answer was no more than a copy and paste of the answer of XXXX XXXX IS THE EMPLOYEE WHO IS WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION AND NOT UNDER ANY MANAGEMENT AND LABELED XXXX  RESPONDED TO MY COMPLAINT BY THIS STATEMENT ( .We have determined we previously addressed your concerns ) they never address my case properly and never provided a solution. XXXX XXXX and XXXX XXXX NEVER EVEN READ MY COMPLAINT, THEIR ANSWER WAS A COPY AND PASTE STANDARD ANSWER. WAS THE RESPONSE OF XXXX XXXX, A SOLUTION FOR MY ISSUE?. I REQUESTED A REAL WELLS FARGO MANAGER TO DEAL WITH MY ISSUE BUT THIS XXXX XXXX STATED IN THE RESPONSE : ( We respectfully decline your request to email you to set up an appointment to talk to you by phone. We do not arrange appointments by email. ) FROM XXXX XXXX STATEMENT I UNDERSTAND THAS WELLS FARGO MANAGERS DO NOT USE EMAILS.WELLS FARGO IS THE ONLY BANK THAT DO NOT USE ELECTRONIC COMMUNICATIONS AND EMAILS. I SURE WILL NOT TALK TO AN RCMO MANAGER BECAUSE I AM SURE THEY LIE MORE THEN THE XXXX. EVERYTHING MUST BE IN WRITING AS I CAN CLEARLY SHOW YOUR LIES. HERE IS MY COMPLAINT # XXXX AGAIN : COMPLAINT NUMBER XXXX ABOUT THE SAME ISSUE THAT NEVER RESOLVED. TILL NOW AND AFTER XXXX COMPLAINTS, WELLS FARGO IS STILL DENYING ME MY PRIVACY RIGHTS AND MY CIVIL RIGHTS. THE EVIDENCE IS ATTACHED. WHAT A STUPID WELLS FARGO CAN BE, EVEN AFTER XXXX COMPLAINTS ABOUT THE SAME ISSUE WELLS FARGO IS STILL REFUSING TO USE MY MAILING ADDRESS AND DENYING MY PRIVACY RIGHTS AND MY CIVIL RIGHTS AND THIS LAST LETTER IS AN EVIDENCE. I attached the answer of the XXXX XXXX XXXX who is working from the comfort of their home without any supervision and not under the management of Wells Fargo. This ignorant mailed the Wells FARGO LETTER TO MY RESIDENT. ( LOOK AT THE ADDRESS ON THE LETTER ) Read it and tell me if the contractor XXXX XXXX who is labeled XXXX  provided a solution in their answer before they closed my case has it has never been solved in 3 years and 122 complaints. This response and XXXX XXXX response are similar to the rest of so called XXXX their response are a copy and paste of a joke by a clown labeled XXXX  Who said I did not provide new information. how stupid could that be if after 122 complaints you did not provide a solution and you are asking for new evidence! What about the tons of letters that you have mailed to my resident AND YOur LETTER THAT YOU JUST MAILED TO MY RESIDENT is not enough for Wells Fargo to take this issue seriously and hired someone who can find a solution instead of those who are labeled XXXX who never provided a solution for any of the 119 complaints? Do you think you solve my issue by your shallow response?. The response is childish it is not even to a kindergarten level. The severity of my issue deserve a response by a real Wells Fargo manager not by a jerk labeled XXXX. DO NOT TELL ME WELLS FARGO HAS NO MANAGERS. I AM REQUESTING FOR THE 110TIMES THAT THIS COMPLAINT TO BE FORWARDED TOP A REAL WELLS FARGO MANAGER AND NOT THOSE LABELED XXXX, WHO FROM MY EXPERIENCE DO NOT TELL THE TRUTH. A MANAGER CAN CONTACT ME BY EMAIL TO SET AN APPOINTMENT FOR A PHONE CONVERSATION. IF YOU ARE PROFESSIONALS, YOU CAN NOT CALL THE CUSTOMERS ON YOUR OWN CONVINENCE AND DISREGARD THE CONVENIENCE OF THE CUSTOMERS I need a solution. This complaint is number 120 about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaint # XXXX AND # XXXX was answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX  IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVINIENCE. WELLS FARGO COULD AVOID THIS BY XXXX RESIDENTIAL ADDRESS SOME WHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. The answer of XXXX XXXX XXXX P., and the rest of the XXXX  are NULL it is not worth the paper that was printed on. But that also a typical for the XXXX  who all customers are complaining about. I would like to ask Wells Fargo Where is the solution for my issue in the response of XXXX XXXX? The answer of XXXX XXXX was a typical answer for who are labeled XXXX  a typical for those XXXX  who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to obey the laws and regulations and my privacy rights and my civil rights. I would like to ask Wells Fargo, WHERE IS THE SOLUTION FOR MY ISSUE IN YOUR RESPONSE? This complaint is number 119 about the same issue and I will keep complaining till a real Wells Fargo manager provide a solution to this issue. The previous complaintwas answered by a typical XXXX called XXXX XXXX WHO DID NOT PROVIDE A SOLUTION in their answer, this XXXX  IS BLAMNING THE FEDERAL GOVERNMENT AND THE USA PATRIOT ACT FOR THE INABILITY OF WELLS FARGO TO FOLLOW MY ACCOUNT MAILING PREFERENCE AND FOR THE INABILITY OF WELLS FARGO TO USE MY MAILING ADDRESS INSTEAD OF MY RESIDENTIAL ADDRESS THAT I DO NOT WANT WELLS FARGO TO MAIL TO IT. I PROVIDED MY RESIDENTIAL ADDRESS TO COMPLY WITH THE FEDERAL LAW AND NOT TO BE USED BY WELLS FARGO. BUT WELLS FARGO THINK THEY ARE ABOVE THE LAWS AND THEY THINK THE RESIDENTIAL ADDRESS OF THE CUSTOMERS ARE FOR WELLS FARGO TO USE AS A MAILING ADDRESS WHAT EVER THEY LIKE AND AT THEIR CONVENIENCE. WELLS FARGO COULD AVOID THIS BY SAVINGTHE RESIDENTIAL ADDRESS SOMEWHERE ELSE OR THEY CAN POST A NOTE NEXT TO THE RESIDENTIAL ADDRESS THAT THIS ADDRESS IS NOT A MAILING ADDRESS DO NOT USE THIS ADDRESS FOR MAIL AND NOT POST THE RESIDENTIAL PRIVATE ADDRESS WHERE EVERY DEPARTMENT CAN USE THIS THE RESIDENTIAL ADDRESS INSTEAD OF THE MAILING ADDRESS. THE ANSWER OF XXXX XXXX and XXXX XXXX are typical answers for who are labeled XXXX  a typical for those XXXX  who are working from the comfort of their homes without any supervision and NOT under a management of Wells Fargo. XXXX XXXX and XXXX XXXX Has no answer of her own and has no supervisor to go over their answer and XXXX XXXX is blaming the GOVERNMENT for the refusal of Wells Fargo to use my Mailing address and for the refusal of Wells Fargo to follow my account mailing address preference. Wells Fargo Are paying to ignorant to answer the customers complaints by copies and pates and they close the cases without any resolution, all are the same, Wells Fargo HAS NO ONE TO FIND SOLUTIONS FOR THE CUSTOMER 'S ISSUES. the answer of XXXX XXXX is an example on how Those XXXX  can not provide a solution. this XXXX lie in the response when they stated that We have also determined previous responses have been sent to email and mailing address on file. because my mailing address on file is my XXXX XXXX Wells fargo sent the last mail to my residential address THE ADDRESS ON THE ATTACHED LETTER IS THE PROOF. and this attached letter proves that XXXX XXXX and XXXX XXXX are NOT TELLING THE TRUTH. THE XXXX  are liars, this is why I do not accept phone calls I like everyone to read the lies and compare it to the evidence of their lies that I provided. Wells Fargo bank hired liars To serve the customers.!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation