Consumer complaint received 2023-08-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
On XX/XX/XXXX ( XXXX ) I deposited a check via ATM deposit in the amount of {$10000.00} USD. Within hours my account was locked, I no longer had access and my account was closed the next day. I had banked with Bank of America for 10 years and had only deposited a regular check from a judgment settlement amount that went through attorneys and the court system. XXXX XXXX  issued the check. The letter of account closure is dated XX/XX/XXXX, no reason given. My attempt to call BofA to learn what had happened has been recorded and ended in the representative hanging up on me. I remained polite and calm trying to understand why a regular safe balance account was closed without a warning or reason given. The representative on the phone said that this was an executive decision made on the highest level and that all my funds are on hold. When I asked for a timeframe to when I would receive access to my funds he said he can not provide me with anymore information and that I'm no longer a client of Bank of America. It appears that this action is politically motivated since I exercised my rights as XXXX XXXX XXXX after my time in XXXX XXXX. Throughout my advocacy I was forced to sue for my rights and submitted to the highest courts. My actions to get help involved reaching out to Congress and the White House. In addition I worked at the XXXX XXXX XXXX XXXX departments/full-time ) and frequently saw President Trump during daily workloads. XXXX XXXX who was debanked on XX/XX/XXXX came to a restaurant close by restaurant after one of our bigger political events. We had drinks and said cheers once or twice. Other than that I have not been political except to raise a voice for XXXX XXXX XXXX like myself. I served in the military for over 10 years. I was XXXX when I signed up. I moved to XXXX XXXX, CA in XXXX and moved to XXXX Florida during COVID in XXXX of XXXX. I have suffered through XXXX XXXX XXXX XXXX XXXX XXXX XXXX Since this complaint has to be specific I will also attach my handle of my shadow banned XXXX  account XXXX XXXX In there it displays a post from XXXX, with a picture of me alongside XXXX XXXX and a picture of the XXXX XXXX XXXX XXXX XXXXXXXX. I'm also sharing some of what I have experienced in regards to the eXXXX XXXX XXXX XXXX XXXX that began in XXXX. I kindly request assistance with retrieving the money of both the settlement amount and the funds were in the account before closure. When I kept going back in person, the BofA local branch manager stated that a check of the amount left in the account was cut on XX/XX/XXXX and sent to my address at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, FL XXXX. The check however never arrived. Prior to that I had gone to another local BofA branch to get a better understanding of what had happened to my account and the money in there, the representative stated that " it's a no-check account '' ( which I heard for the first time and made no sense since I had deposited checks to same safe balance account prior ). She also said that the check deposit she specifically called " that transaction '' flagged my account as high risk and immediately triggered closure. In addition she mentioned that usually when that happens a check will be send with the money that is in the account. To this day however I have not received access to my funds incl. the settlement amount, despite multiple inquiries. Please assist me with retrieving funds and to recover damages caused by Bank of America 's actions against me. BofA also reported me to XXXX and so forth so that I can no longer open an account with other financial institutions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation