Consumer complaint received 2016-09-15
Company: ZENCO COLLECTION, LLC
State: TX
Product: Debt collection
Sub-product: Auto
Issue: Taking/threatening an illegal action
Sub-issue: Threatened to sue on too old debt

Complaint:
XXXX XXXX XXXX- I received a phone call from a XXXX XXXX who reported there was litigation against me. I asked what it was concerning and he reported he was going to transfer me to XXXX XXXX who had the details. XXXX XXXX reported XXXX had a claim against me for a XXXX XXXX I had bought in 2008. I explained to XXXX XXXX that I did not owe XXXX for anything. I also explained that the company I bought the vehicle from breached the contract and told me they did not want my money, they wanted the vehicle. I returned the vehicle and continuously fought to keep it off of my credit with proof they breached the contract. XXXX XXXX became belligerent and verbally abusive towards me telling me he was going to take me to court to make me pay and would put the loan on my credit ruining it for the next ten years. XXXX XXXX then hung up the phone on me. XXXX XXXX- I called back and asked XXXX XXXX XXXX he hung up on me. XXXX XXXX told me it was against company policy to hang up on people. According to XXXX XXXX, he heard a loud crash, like a train wreck, and we were disconnected. I attempted to inform XXXX XXXX that I did not owe any debt to XXXX. XXXX XXXX continuously talked over me and would not listen. I advised XXXX XXXX that the debt on the vehicle he is referring to is expired and reached its statute of limitations. XXXX XXXX ended the conversation by telling me he was going to help someone who wanted to pay their debt and hung up on me again. I called XXXX XXXX back and requested to speak to his supervisor. XXXX XXXX refused by saying he did not want to talk to me and was going to help someone who wanted to pay their debt, before hanging up. During this conversation, I told XXXX XXXX not to call me again. I then called XXXX XXXX 's number and asked XXXX XXXX if he would connect me to XXXX XXXX 's supervisor. XXXX XXXX connected me to XXXX XXXX again, who told me he was the supervisor and was going to help someone who wanted to pay their debt, before hanging up on me again. XXXX XXXX continuously refused to let me speak to a supervisor and would just say he was going to help someone who wanted to pay their debts before hanging up on me. XXXX XXXX and XXXX XXXX refused to take my calls after this point. XXXX XXXX- XXXX XXXX called me again and hung up as soon as I said hello. I called the number back and asked XXXX XXXX why he called and hung up, to which he responded by telling me I do n't need to worry about what he was doing, he would see me in court and I would be hearing from him soon. I instructed XXXX XXXX not to call my phone again or I would file Harassment charges on him. XXXX XXXX then repeated the statement about helping someone else and hung up on XXXX XXXX XXXX XXXX called me again XXXX I asked XXXX XXXX what company he worked for. XXXX XXXX reported it was XXXX. I asked him if it was a law firm, to which he would respond that the company was owned by a lawyer and I needed to pay my debts. XXXX XXXX refused to give me his first name or employee number. XXXX XXXX also refused to answer any of my questions concerning his company. XXXX XXXX said he would see me in court and hung up on me. 
I called XXXX XXXX back to speak to a supervisor. I asked XXXX XXXX if he was representing a law firm. XXXX XXXX refused to answer my question. XXXX XXXX spoke over me saying he knows I do not wish to resolve this debt and wants to know how I am going to get out of this in front of a judge. Then XXXX XXXX hung up on me. I called back and demanded XXXX XXXX to connect me to a supervisor. XXXX XXXX put me on hold. A woman got on the line and reported her name was XXXX XXXX employee number XXXX. XXXX XXXX listened to my plight concerning her employees, but refused to accept that I did not owe XXXX any money. XXXX XXXX hung up on me as well.I then started t

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation