Consumer complaint received 2015-11-19
Company: REGIONS FINANCIAL CORPORATION
State: AL
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
Since XX/XX/XXXX my father has had a business checking account with Regions Financial Corp, formally XXXX, in XXXX, AL. The account was in his name and my mothers name. In XX/XX/XXXX I bought the business and changed the name of the business so I went to Regions Bank and opened up another checking account in the new business name which has my name only. My name was also added to the XXXX account meaning that XXXX names are now on that account. When I went online to see my accounts, I could only see mine not the one with XXXX names on it. I went in my local branch and asked how can I see both accounts on the computer screen at the same time. The banker told me I had to put {$50.00} In another account for 180 days put that account in my daughters name, she 's XXXX, and I could see all XXXX accounts after that XXXX account in my daughters name was set up. I do n't understand why I had to setup this XXXX account but I did it anyway. A few months went by and one day I went online to " bill pay. '' I wanted to make a payment on my car so I logged on, saw all XXXX accounts and punched the tab " bill pay '' selected " XXXX '', entered the date and amount and hit send. A week later I get a notice in the mail that I had over-drafted the account and was charged {$36.00}. I went to my branch and they showed me that I had to select the account from a pull down tab instead the website defaulted to my daughters account which has {$50.00} in it and the other XXXX accounts had plenty of money to cover the charge. The banker refunded the money and I went on my way. I month later I did it again, then the banker said he could not refund my money but instead showed me how I could change the default setting making my account the default. ( The website should have notified me that I was about to overdraft and that I need to choose another account to pull from with more money. ) I never understood why I wad to have this account anyway now it has {$14.00} in it. This past week I checked on my accounts online and noticed that my daughters account has {$0.00} in instead of {$14.00}. I went online and checked recent activity and noticed that in XX/XX/XXXX and XX/XX/XXXX I was nailed for monthly charges of {$10.00} and the final {$4.00} making the {$0.00} balance. I opened this {$50.00} account in XX/XX/XXXX and not once had a monthly fee charged until XX/XX/XXXX. I went to my branch and asked them about the recent fees. The banker looked up my account and said that the account was changed from a student account to a small checking account that has a monthly fee. The banker was confused as she did n't understand how this happened and said Regions does n't even offer this type of account anymore. This was Friday XXXX. The banker said she would look it over and get back with me and I never heard from anybody until Wednesday XX/XX/XXXX. That banker said that he checked with " operations '' and they ca n't refund the money because that account has been closed and there was nothing they could do about refunding the money. On that day XX/XX/XXXX, I went in and closed the XXXX account with the XXXX names on it and am now waiting for the auto charges to go through to close my account. I know its not much money at all, but I feel that Regions stole my money.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation