Consumer complaint received 2017-04-20
Company: McCarthy, Burgess & Wolff, Inc.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I entered a contract with XXXX XXXX XXXX onXX/XX/XXXX for a yearly amount of {$12000.00} or monthly payment of {$1000.00}. No services were rendered and it was a nightmare of an experience. I submitted my termination email on XX/XX/XXXX and XXXX XXXX ( Digital Sales Manager ) did not honor the request. Next thing I know, I start to receive collection notices in the amount of {$3200.00}. This has been going on for close to a year and a half ( today is XX/XX/XXXX ).  Details below : My rep XXXX XXXX at the XXXX XXXX office ( XXXX XXXX, XXXX CA XXXX ) was my main point of contact. Prior to ourXX/XX/XXXX meeting, I specifically mentioned on XX/XX/XXXX in an email that I did not want to meet with her management team and solely focus on learning more about her and the service that XXXX had to offer. <P/>XX/XX/XXXX : meeting was informative and went well. However, XXXX XXXX did bring in XXXX XXXX ( Direct Marketing Manager ) despite me now wanting to meet with anyone else. <P/>XX/XX/XXXX : had a follow-up meeting with XXXX and XXXX. This time, I brought in my personal advisor. I signed a contract in which they said it would not be billed until the XXXX of the month. They apparently ran my credit card right away and it cleared on my XXXX XXXX on XX/XX/XXXX in the amount of {$1000.00} XX/XX/XXXX ( XXXX XXXX ) : confirmed with XXXX that I could do a conference call with her graphics team at XXXX XXXX on XX/XX/XXXX ( XXXX XXXX ) : Emailed XXXX again to confirm my XXXX phone call with her graphics team. She emailed me back at XXXX XXXX saying she has n't received email confirmation from her team ( despite her setting this day/time up initially ) and that I would have to wait until I came back from my XXXX trip (XX/XX/XXXX ) ( XXXX XXXX ) Messaged XXXX saying [ first complaint ] that I was hoping to get my conference call in today. Requested for her marketing team to have a few mock-ups before I return onXX/XX/XXXX and provided them detailed information about designs for the mailers. <P/>( XXXX XXXX ) XXXX said no problem and they would definitely work on this. <P/>XX/XX/XXXX ( XXXX XXXX ) : Emailed XXXX to confirm that I will have proofs to review by tomorrow at the latest so I can work on it this weekend and send it out first thing on Monday. <P/>( XXXX XXXX ) XXXX says she sent an inquiry out and should know something by tomorrowXX/XX/XXXX ( XXXX XXXX ) : XXXX says the team should have something by Sunday,XX/XX/XXXX. <P/>XX/XX/XXXX ( XXXX XXXX ) : I let XXXX know that I did not hear back from the marketing team for our initial phone call on XX/XX/XXXX. I was not pleased to be back from my business trip on XX/XX/XXXX without anything to review and did not receive anything this weekend from the marketing team as promised [ 2nd complaint ] ( XXXX XXXX ) : XXXX acknowledges my email and says she 'll be in touch before the end of the day ( she did n't ). <P/>XX/XX/XXXX ( XXXX XXXX ) - XXXX attaches the initial design. I respond 5 minutes later with my [ 3rd complaint ] attaching the original specifications as requested to XXXX from XX/XX/XXXX because they basically copy/pasted my content with no design, creativity, or flow behind it. <P/>( XXXX XXXX ) - XXXX acknowledges the error and says it will get fixed shortly ( XXXX XXXX ) - [ 4th complaint ] Mentioned to XXXX that I was seriously considering terminating my contract with XXXX. <P/>( XXXX XXXX ) - XXXX " aka XXXX XXXX '' ( Area Sales Manager )  respond with an email ( XXXX XXXX ) [ 5th complaint and final straw ] outlined the details with XXXX and told him how much time XXXX had wasted of mine ( XXXX XXXX ) XXXX apologizes in her own way XX/XX/XXXX ( XXXX XXXX ) - emailed written notice to XXXX to terminate contract ( XXXX XXXX ) Customer Care acknowledges termination notice XX/XX/XXXX ( XXXX XXXX ) Spoke to XXXX XXXX ( Media Consultant ) and told him I terminated the contract and to not work on the design or make any changes. <P/>XX/XX/XXXX ( XXXX XXXX ) : XXXX attached a spec of the flyer draft. <P/>XX/XX/XXXX ( XXXX XXXX ) XXXX denies my termination notice I avoid XXXX and the notices come!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation