Consumer complaint received 2022-08-20
Company: WELLS FARGO & COMPANY
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
When I bought my first home in Connecticut in XXXX or XXXX someone who was involved in the process was a woman named XXXX XXXX who worked with Wells Fargo. I did not maintain any sort of professional relationship or communication with this woman outside of that transaction. Fast forward to XX/XX/XXXX, I'm receiving an email about Mortgage Rates from XXXX XXXX at XXXX Bank. I've never given my personal information ( email ) to them for them to spam me so why am I receiving this email? And I find the timing of her email to be extremely suspicious considering I'm in the early phases of applying for a mortgage exclusively with Wells Fargo. I emailed her back and asked why I was receiving this email? She deliberately ignored me for 2 days until I pressed her for an answer. Probably because she knew she was in the wrong. Sounds like she stole my email that I gave in confidence to Wells Fargo and is using it to gain clients at XXXX Bank. I didnt give out my email to Wells Fargo XXXX that she could take it to other companies. That's misappropriation of private data. What other information of mine has she taken from Wells Fargo? This is extremely inappropriate. So I filed a XXXX XXXX XXXX complaint against Wells Fargo and XXXX Bank. 

XXXX XXXX with Wells Fargo called me concerning my XXXX  complaint and her response was pretty insulting. She told me I should talk to XXXX Bank. I said I'm not interested in your opinion on what XXXX Bank might say, I'm asking you what your company policy is on training your employees to not give away company data. I've worked for major corporations and they usually have you sign forms and do compliance training a few times a year to teach you not to give out " company secrets '' and client data. I asked XXXX if they have any of this compliance training in place. XXXX was not able to tell me about any policies or any rules governing customer data. In fact she went out of her way to avoid the question as if there is no policy governing this, which tells me Wells Fargo probably sells my data without my consent. I should have recorded the conversation because her answers were wildly inappropriate and not constructive. She hinted that my email might be given to marketing, and insinuated that the woman at XXXX bank who has my email might be in marketing. I said no shes not a marketer ; shes your competition, she use to work here at Wells Fargo and took your client data with her. How is that acceptable? And the woman on the phone at Wells Fargo couldn't speak to that at all. Wasn't apologetic for what happened. Wasn't trying to do anything to rectify the situation. Then she tried to pass me off to the consumer financial protection bureau. So here I am filing a CFPB complaint against Wells Fargo for not protecting my private data. I didnt give my private email to Wells Fargo XXXX give out to other companies. This is not acceptable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation