Consumer complaint received 2022-02-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/XXXX, I Received a check from work and tried to deposit it online as I normally do. This check is the same as every other check I had successfully cashed in since I made my Bank Of America account on XX/XX/XXXX. After depositing this check online, I was given an email that I will receive the full amount into my debit account within 10 days. This was weird because I have never gotten this notice, however I decided to wait. However, I did not receive any of the money that I Submitted, and went to the bank to ask on the matter, and they simply told me that It might be due to the check being a too large of an amount and a period of time needs to pass before receiving the full amount, however, I received none of it. They also said that this might occur until my debit account is active for at least 6 months because of being a new account owner. That check was never deposited into my account, but on the XXXX, we tried to withdraw funds from our account and it rejected our attempt, and my account was suspended under " suspicious activity ''. Again, we did nothing wrong, we had funds in our account to withdraw, not including the check that never got deposited, and immediately the account got suspended after trying to withdraw money that we had. Then, on XX/XX/XXXX, My bank account was completely closed and We received an email from XXXX that my account will be suspended for 5 to 7 years. Also, without cause for close. There was no explanation as to why it was suspended, or why it was closed, other than " closed for cause ''. We went to Bank of America XXXX to seek a solution and explanation, speaking multiple times through the phone, as well as visiting the bank and speaking with a banker in person. Every single time we were given no answer, with Bank of America telling us that there is no additional information as to why it was closed. We filed a dispute against, and requested a report from XXXX as to why the account was closed, and all we received was " Reported for : Suspected Fraud Activity ; report is disputed by the consumer '' and Closure Status is " Settled in Full ''. We then made additional attempts to contact them, and were told we needed " additional Information '' to continue the dispute, however were not told what " additional Information '' that is. We never received any other information or status update. We called multiple numbers of which we have records of with whom we spoke with, and that the calls were recorded, from XXXX, Bank of America, and other companies as to how to remove the block from my account and to no avail. Due to my account being closed and not being able to withdraw or add funds, which were still there, my credit score dropped XXXX points, and my wifes dropped XXXX points. On XX/XX/XXXX, Bank of America finally gave us our funds from the closed account back that we had no access to. Around the similar time of the problem occurring, On XX/XX/XXXX, I received my Business License. To progress my career forward I needed and still do need to open a business bank account. However, that could not be done at Bank of America with me being in XXXX for no reason and them not being able to unlock my account. I went to XXXX to attempt to open a XXXX account, However they denied me as I am under XXXX as " fraud and suspicious behavior '', again, to no explanation or details. I called multiple numbers to dispute this fraud status and try to get it removed, however, no one could help us or solve this issue. We then went back to Bank of America to explain the situation and that this XXXX report needs to be removed for me to open a business account with any company, and they were not able to help me in any way. They said that possibly going to a state bank rather than a federal bank could help as they might not pull up a XXXX report, however, that does not solve my problem in that the report should not even exist under my name. I need to open a business bank account and can not do so. My and my wifes credit score has suffered because of this problem. My career growth is paused because of this problem, and I am in serious consideration of filing lawsuit against XXXX and Bank of America for closing my account under no lawful, or explainable reason. I have done nothing incorrect, and have not committed any fraud in any way possible. I tried to submit a check as I always do ( I still have the original check that I attempted to deposit ), which did not work. I tried to withdraw funds as I always do, which did not work. None of this is my fault and I am suffering because of these two companies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief