Consumer complaint received 2015-08-14
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account terms

Complaint:
I checked my credit report on Experian XXXX weeks ago and noticed that they are reporting negative remarks on XXXX of my student loan accounts almost XXXX years AFTER it was paid in full and closed. It was paid in full and closed in XXXX of XXXX, but on my report they had an updated remark stating that it was a " collection '' as of XXXX, which is not accurate. I felt it was hurting my score so I disputed it as incorrect information. 

When the dispute came back Experian updated it as a " collection '' current as of XXXX of XXXX, and because of that my credit score took a XXXX point drop after the result of the dispute of the XXXX accounts. In the eyes of FICO, this is considered a new negative account. As of now I 'm paying, from a credit score prospective, for these negative accounts XXXX! They are not set to fall off until XXXX, so it 's not fair I get hit with score penalties XXXX. I 've come a long way and to be penalized a XXXX time is not fair, but more importantly, not accurate. 

So out of frustration I called Experian and spoke to a lady who said that is incorrect on my report and that they ca n't report an account as a collection XXXX years later after it was paid and closed. She stated that she would re-dispute the accounts because that is not correct. She assured me it would be fixed this go around in disputes. She did also say the reason it was being reported as such is because that is all the information they have ( which again is not true per my report from XXXX ). So I called XXXX and spoke with their credit reporting department and a gentleman told me that he will send correct information to Experian to alleviate this error. 

This morning the XXXX round of disputes came back and my scores took another XXXX point drop. This is beyond frustrating because this is now a XXXX time I 'm paying, score wise, for a negative account which accounts for a XXXX point drop in my FICO score for an error. It 's simply not correct. I 've exhausted all avenues with both the loan provider and Experian ( XXXX ) to correctly report my accounts without resolve. There is nothing more frustrating than having proof that this is incorrect and nobody does anything to help correct it. I 'm hoping this with get resolved with CFPB. 

I am uploading the current report that I received from the dispute as of this morning ( XXXX/XXXX/XXXX ), along with my report from XXXX of XXXX showing the accounts were paid and closed at that point in time, and also a letter directly from XXXX as of last year ( XXXX ) stating the same exact thing as my XXXX credit report. Experian did not take any regard to this letter, or their own report I sent them from XXXX. 

As far as the outcome I 'd like it to be reported correctly. In other words have all XXXX accounts last reporting mark as of XXXX and nothing on my report for the last XXXX years. 

Please help!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation