Consumer complaint received 2017-10-19
Company: WELLS FARGO & COMPANY
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
This complaint involves XXXX XXXX, a Wells Fargo Home Mortgage Executive Office Representative ( Resolution Specialist ). Like XXXX XXXX, XXXX XXXX is pretending to play the role of a Wells Fargo Home Mortgage Home Preservation Representative. As of today, XXXX/XXXX/XXXX we do NOT have a Home Preservation Representative, because XXXX and possibly XXXX XXXX are still playing games ( by pretending to be Home Preservation Representative 's ) when they are both Resolution Specialist ( should be responding to CFPB complaint 's ). It is important to document, that I have a written and FILED, DO NOT CALL on file with WF ( DUE TO PREVIOUS HARASSING TELEPHONE CALL 'S ). I AM REQUESTING, THAT XXXX STOP HARASSING ME, EVERYDAY! She can respond in writing to my CFPB Complaint 's with the CFPB. The CFPB, already have in place a response process for me to respond to Wells Fargo 's response ( s ). As for HUD 's letter and intervention ( on my behalf ) for a mortgage workout plan, XXXX should follow HUD/FHA guidelines and respond to HUD/FHA. Yesterday, XXXX XXXX, XXXX I received a telephone call from XXXX XXXX @ XXXX. XXXX reported, that she was phoning me to give me WFHM 3 responses/results. However, the results were given to me today : 1 ) CFPB Complaint # : XXXX ; 2 )  XXXX ; AND 3 ) AN INTERVENTION LETTER FROM THE U. S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT. XXXX claimed ( yesterday ) that we failed to advise XXXX XXXX that I was NOT seeking active employment. However today, she states that we have failed to state that my husband was actively seeking employment ( which is a blatant LIE! We have filed ( in writing ) and discussed ( via telephone ) that my husband is actively seeking employment. I explained to XXXX, that I did n't feel comfortable speaking with her ( yesterday ) without a HUD representative ( HOPE ) on the telephone ( due to my previous horrible experiences with WFHM and Money Management International ). I advised XXXX, that I would phone her right back after I contacted a HUD representative. When we phoned XXXX back @ XXXX, yesterday she pretended that she was n't available for conversation. This morning ( XXXX/XXXX/XXXX @ XXXX ) there was a missed telephone call from XXXX. We ( XXXX and I ), telephoned WFHM at approximately, XXXX. XXXX, reported her results to me XXXX via this conference call ). We are requesting, that Wells Fargo Home Mortgage Executive Office Specialist END the ongoing HARASSING telephone call 's. It is important to document, that prior to XXXX being assigned to our filed complaint 's, XXXX XXXX XXXX, was assigned to our filed complaints. XXXX XXXX, was very professional and did n't phone our home in a unprofessional or harassing pattern. We are also requesting, that Wells Fargo Home Mortgage assign a Home Preservation Specialist to assist with our requested workout plan. We have REQUESTED, A 4 DIFFERENT OCCASION 'S TO BE ASSIGNED A DIFFERENT HOME PRESERVATION SPECIALIST TO ASSIST US WITH A WORKOUT PLAN ( NOT, XXXX XXXX OR XXXX XXXX ). Since WFHM-Executive Office have continued to deny us a workout plan ( claiming, that we advised that my husband was NOT actively seeking employment ) we are requesting that Wells Fargo submit to us in writing, their claim by XXXX ). Going forward, we are requesting that WFHM Executive Office Resolution Specialist STOP the HARASSING telephone call 's, AND ONGOING DISCRIMINATION PRACTICES TOWARDS US! WE REQUESTED A WORKOUT PLAN MONTH 'S AGO, AND STILL HAVE N'T RECEIVED ONE. IT IS OUR CONTENTION, THAT WFHM EXECUTIVE OFFICES, IS N'T ACTIVELY ATTEMPTING TO OPERATE WITHIN THE HUD/FHA GUIDELINES WHICH GOVERN THEM. INSTEAD, WFHM EXECUTIVE OFFICE RESOLUTION SPECIALIST ARE INVOLVED IN UNLAWFUL HARASSMENT AND DISCRIMINATION PRACTICES AGAINST ME AND MY HUSBAND! As of today, XXXX reported no foreclosure date. @ XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation