Consumer complaint received 2016-02-10
Company: Riverview Law Office, PLLC
State: MN
Product: Debt collection
Sub-product: Medical
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
Long story which I will keep as short as possible. I received a notice on XXXX/XXXX/XXXX from my bank that my account was frozen and told to contact Riverview Law. I 've called them every single day since XXXX/XXXX/XXXX trying to get details. They had the wrong name, incorrect address, address that did not exist in the state of MN. I 've been asking for a detailed list of all notices/bills sent for a medical bill from XXXX for my XXXX XXXX XXXX son for a XXXX injury that happened when he was living with his grandparent 's in XXXX MN. They have ignored me, hung up on me and put me on hold for long periods of time. They sent me a letter stating that due to the age of the visit there was no consent form on file. This is not true. I have the records and I informed Riverview Law before this letter was sent that I had them. They also told the XXXX the same thing. They now claim that the hospital misinformed them. I 've been trying to verify the debt and have asked everyday since XXXX/XXXX/XXXX for names, dates and addresses of where these notices were sent. I did manage to get XXXX bill from XXXX XXXX XXXX dated XXXX that they send was mailed to me. I 've informed them again that the address on the bill does not exist in the state of MN. The street address is a XXXX address and the city and zip code are for an address in northern MN. I 've offered to work directly with the hospital regarding this matter since I do n't feel that Riverview Law is honest and forthcoming with information in my attempts to resolve this matter. They said is does not matter if the information is not correct, they have a judgment and can legal garnish my bank account. I 've told them many times that I never knew about this and how was it fair that I have to pay over what the original debt is because both XXXX XXXX XXXX and Riverview Law did not do their due diligence in properly informing me of this matter. If I was informed like they are saying I was why is it that they have a wrong last name for me, an incorrect/not vaild phone number and an address that can be verified by the XXXX XXXX XXXX as non-valid in the state of MN. They also just told the XXXX that half a dozen notices were sent to me at my current address between XXXX. I was told by the hospital that Riverview Law did not have this file until XXXX. I questioned how they can make that statement since they did not have this debt at that time. I also have proof that I did not live at my current address until XXXX/XXXX/XXXX so how is it that they sent notices to an address that I did not live at until after the time period they are referring to. There are many complaints out there regarding the tactics regarding Riverview Law and my story is very similar. I do n't believe that I was ever properly notified by Riverview Law regarding this debt. In my dealing with them everyday since XXXX/XXXX/XXXX, I have records to prove that they have lied about the information that is out there regarding this debt.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation