Consumer complaint received 2017-02-01
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Other mortgage
Issue: Application, originator, mortgage broker

Complaint:
XX/XX/XXXX, I reached out to Wachovia due to financial hardship to initiate HARP application. However, XXXX of the reps asked if we had any water damage due to XXXX as we might be eligible for disaster relief. It was determined that we were eligible for XXXX months of deferred mortgage payments in order to make necessary repairs. As a result, this shows up as a negative on our credit report with ND and XXXX days past due. This account was then closed as we transferred to the HARP program. Wachovia also told us that @ {$30000.00} past due property taxes would be included in the HARP refinance. Instead, the {$30000.00} was paid out separately with a lien against our home. Although the HARP was approved and $ XXXX month payments were made the first XXXX months, the credit report reflects none. We were told that this would be temporary for those initial 3 months, then return to previous. What we did not realize is how this made our credit tank, so that all other companies closed accounts that had {$0.00} balance or lowered our limit making our ratio much higher as all cards looked maxed out. Shortly after, Wachovia was taken over by Wells Fargo, and these discrepencies still reflect as negatives on our credit report. We have disputed these via all XXXX credit bureaus providing Wells Fargo with copies of cancelled checks or statements reflecting the mortgage payment for the months listed as delinquent, to no avail. We have accumulated much debt as my husband had a life changing accident. Property liens, college costs, medical costs, legal issues ... we considered bankruptcy at XXXX point, but we have been slowly digging our way out. 
By XX/XX/XXXX, we were approved for XXXX that would enable us to consolidate school loans and credit debt, as well as past due state taxes as we were at risk at having another property lien placed on our home. The local branch misguided us, Anxiously awaiting the closing, we were dismissed by local branch XXXX that these things take time, anytime we asked about closing dates. It turns out, the loan XXXX took ill, eventually took a leave of absence without fully completing the application. Instead of informing us, the local office resubmitted the application, causing our credit to drop below their required score to obtain the loan. Fortunately, the state was understanding, and allowed us to set up an installment plan to avoid a tax lien. 
After XXXX years, we have significant equity in our home and we are still trying to consolidate our debt. Unfortunately, Wells Fargo continues to maintain our credit score is n't sufficient as they use a different reporting system that give a lower score. Thus, we have to pay higher interest rates on credit cards and school loans, with a larger monthly payment than if we consolidated and paid the XXXX XXXX XXXX each month. 
So today, I receive XXXX letters from Wells Fargo. XXXX, congratulating me as I have been preapproved for a personal loan up to {$100000.00} ... the other, regretting to inform us that we have been denied a home equity loan. Give me a break! 

Maybe I need to complete XXXX different complaints?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief