Consumer complaint received 2015-10-14
Company: TCF NATIONAL BANK
State: MN
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I banked exclusively at TCF Bank since about XX/XX/XXXX. All of my bank accounts at TCF bank were contributed to living trust in XX/XX/XXXX. Having estate planning in place and money deposited at TCF bank, I envisioned my entire liquid asset would be secured and worry free. It was shocking to find out in XX/XX/XXXX that my direct XXXX payroll deposit account at TCF ( XXXX ) could not cover my {$18.00} hair cut check. The payroll deposit account should have received more than $ XXXX deposits from XX/XX/XXXX to XX/XX/XXXX. My other trust accounts at TCF, which received pension, investment and other incomes during the same period, were with a few dollars left in the account balance as well. It indicated that my entire living trust fund at TCF bank had vanished under TCF bank management. When inquired about account status, TCF branch manager would not reveal what had happened to my cash at various trust accounts except they were stolen by my spouse. He would n't tell me where the money was because I was not authorized to know without having my social security number in the accounts. TCF bank was aware of something but was not willing to reveal. He encouraged me to close all living trust accounts asap to stop bleeding which I did immediately. I obtained XX/XX/XXXX to XX/XX/XXXX bank statements of my asset accounts XXXX, XXXX and XX/XX/XXXX to XX/XX/XXXX for XXXX ( exhibitions XXXX, XXXX ). I also obtained XX/XX/XXXX to XX/XX/XXXX statements of one of my spouse 's private accounts ( XXXX ) via divorce lawyer ( exhibit XXXX 's ). I obtained XX/XX/XXXX to XX/XX/XXXX bank statements of accounts XXXX & XXXX through subpoena. After careful studies, it was apparent that TCF may have been negligence for allowing systematic money laundering schemes to occur in my living trust accounts until all cash were totally depleted. TCF not only did not stop the frequent transfers of the trust fund to her private and controlled accounts but also did not question the sudden changes of monthly payroll deposits to wire transfer deposit and visa versa. TCF was happy to collect the {$10.00} monthly wire deposit fees instead. TCF also made long term recurring transfer arrangement with my spouse with $ XXXX monthly recurring transfer fees to accounts XXXX and XXXX for years which apparently assisted the execution of money laundering schemes ( exhibit XXXX & XXXX ). Exhibit XXXX, XXXX & XXXX are the spread sheet records of bank statements for the respective accounts. Exhibits XXXX, XXXX and XXXX are the flow charts which summarized the money laundering schemes to deplete the living trust accounts. Exhibit XXXX summarized the bank statement records and the estimated income generating funds that were responsible for the deposits of dividend and interest incomes to account XXXX. My spouse did not have a real job and had minimal income in 40 years of marriage. The estimated income generating fund appeared to indicate the location of the depleted living trust fund. Exhibit XXXX, XXXX, and XXXX indicated that TCF also had some questionable practice to allow an individual to create an account linked to a joint account ( XXXX ) in XX/XX/XXXX 's without my knowledge and signature / agreement. Exhibit XXXX showed the original check of XXXX which is different from exhibit XXXX. This linked account was not known to me until recent court discovery. The financial impacted to me in the XX/XX/XXXX 's was unknown but it will impact my potential loss of the XXXX equity to her false claim in the divorce settlement. My spouse had used the unauthorized linked account to XXXX to forge a court evidence ( exhibit XXXX 's ) to cheat non marital claim to the house which she never contributed any to it. The negligence of TCF bank management in the XXXX year span has resulted in total loss of my entire trust fund at TCF accounts. For more than a year of divorce proceedings, neither TCF nor my spouse is willing to provide any relevant account information to the divorce court for fair settlement.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation