Consumer complaint received 2022-06-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX XXXX, I reported to the Bank Of America that I got scammed thru XXXX for {$3500.00}. 
On Friday, XXXX XXXX. I contacted my friend on XXXX because he had just won {$87000.00}. His name is XXXX XXXX. He told me to get together with his mentor. Her name is XXXX. 
I connect with XXXX thru the XXXX XXXX application. 
I asked her how to start to make money like XXXX ; she wondered how much I would like to start ; I said {$1000.00}. She said under 3 hrs ; I am going to get $ XXXX. 
I sent the money thru XXXX for {$1000.00} to XXXX XXXX Phone : XXXX BANK name : XXXX XXXX Account Account numbers : XXXX Routing number : XXXX Email : XXXX Address : XXXX XXXX XXXX XXXX Florida XXXX She said my profits growing already and she sent a screenshot of the profit of $ XXXX. 
And she said I need to pay mining fees of {$1500.00} for me to get my profit of $ XXXX. 
I sent {$900.00} + {$600.00}. After she received my payment she said there was another transfer fee for {$2000.00} I need to pay for transferring the profits of $ XXXX to my bank account. 
I only have {$1000.00} in my bank account so I called my sister XXXX XXXX XXXX to send {$1000.00} to XXXX XXXX 's thru her account. ( I sent texts to her with all the information about him ). After that she said, You are getting XXXX now and if you pay this {$2000.00}, you not gon na pay anything anymore because you are so lucky and you can see a lot of testimony and my good work done. I said I don't have {$2000.00}. But I called my other sister XXXX XXXX to send {$2000.00} to XXXX XXXX. ( texted her all XXXX 's information ). 
After my sister sent the money. 
XXXX said Now you need to pay for your commission charge which is for the platform for {$1600.00}. I was shocked and I told her I want to stop, I don't have any more money. And I just want my money back. And she said she can not give me my money back. 
I went back to XXXX XXXX my friend on XXXX. I told him what happened and he said that I need to follow her instructions. I told him I don't have any more money, I borrowed my sister 's money for {$3000.00} already. He said just do it, for me to get my profit. 
On Saturday, XXXX XXXX, I called XXXX at his workplace, to ask him why did he push me to follow her instructions even though he knows I don't have any more money, and I didn't get the profits money. He told me that his account got hacked a month ago, so he was NOT the one who posted all the pictures, it was the imposter. 
He said he reported it to XXXX several times but they do nothing about it until now. I did report to XXXX as well, and sure enough, XXXX didn't do anything about it. XXXX XXXX 's account is still there as a private account. 
I wonder if anyone else got scams like me. XXXX XXXX 's account should take it down. 
XXXX XXXX is under the name XXXX on XXXX. 
Now I lost {$3500.00} plus owed my sisters {$3000.00}. 
Total {$6500.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation