Consumer complaint received 2019-07-22
Company: M&T BANK CORPORATION
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/2019 XXXX XXXX  notified me by email ( see attachments ) that my loan was being sold ( transferred ) to M & T Bank as of XX/XX/2019. I did not ask for this to happen, neither did I want to do business with M & T Bank, although I realized the sale was legal. 

The email notice said that I " would not have to change any of the terms '' of my payments and simply continue as I had been doing, the only change being payments made to M & T Bank rather than XXXX. On Friday, XX/XX/2019, I received a 2nd email notice from M & T Bank basically stating the exact same thing. 

For the last 5 or more years, I had been making my XXXX XXXX payments through my XXXX XXXX Bill Payment System ( see attachments ). Payments were being made at least twice a month or every two ( 2 ) weeks consistently. I have NEVER made payments late in over 10 years with any mortgage payment and usually make the 2nd payment in a month ( prior month to due date ) at least 1 to 3 days early. My wife and I earn over {$180000.00} per year and do not have any issues making any debt payment!

At the time the transfer became effective, I had already paid XXXX XXXX  for the month of XXXX as I always due before the end of the previous month. M & T Bank sent me a bill not giving me credit for XX/XX/2019 payments that had already been made to XXXX XXXX prior to the transfer. Secondly, since I thought this was an error, I waited for a corrected statement. Instead, I received a pass due notice when my XXXX payment was not even due! 

I called M & T Bank on last Friday, XX/XX/2019 and explained everything above to the representative. Instead of assisting me with the issue, she kept giving me the run around and telling me that I had " to change the way I was paying by logging on and signing up for their every-two-week payment bank draft ''. This was a direct contradiction to what I had been guaranteed in writing that I would NOT have to change the way I had been paying my mortgage properly for years. Secondly, she did nothing to bring my mortgage account current as it should be. 

Lastly, I just received by mail another pass due notice stating that I owe {$2900.00}, when in fact, I OWE ABSOLUTELY NOTHING!!! The M & T Bank bill also included some {$920.00} " Hazard Disbursement '' amount, which has never appeared on any previous mortgage bill, and they never explained it to me. 

My payments are current, and documentation is attached to prove it! If I were not late with XXXX XXXX, how could I now be late with M & T Bank when I have continued to make all payments twice a month or even every two weeks right through their transfer of mortgage process, for which again, I did not ask nor desire? 

This is absolutely ridiculous, and I expect the federal government to take the strongest possible action against this bank. They did not even listen to me or even try to correct the situation. I have been a perfect customer, I always pay all bills on time ( my credit score proves that ), and I will not tolerate this harassment in the lease. 


Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation