Consumer complaint received 2017-02-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Making/receiving payments, sending money

Complaint:
I went to a Wells Fargo branch to deposit a check into my father 's account that was issued under his name. It arrived by mail to his old house in XXXX house, and he moved to another city couple years ago. So I wanted to deposit it myself instead of mailing it to him. I I went to a small brach inside a grocery store, located near my university. I asked a banker if that would be ok to deposit that check if I know account number and was told that it 's absolutely not a problem. I was helped by a branch manager, because other tellers were busy. She took a check, did all the required steps and scanned the check through the machine. And only when recipept got printed she notified me that because of the upcoming holidays all funds except a XXXX dollars will be available in 7 business days, but because of the holidays it somehow ended being 13 calendar days. I was astonished to hear that. I asked to revert the transaction, because that was too long and did not sound reasonable. ( A banker at another branch was later able to deposit it, so it cleared on the last day before the holidays in only two days. ) When the banker completed cancelation she told me that she would not give me check back, because it was issued under my fathers name, even though I just brought it in 5 minutes ago. My father had to leave work and drive over XXXX miles from another city to pick up the check, because manager claimed that she will shred the check if he does n't pick it up by the end of the business day. And we did not want to to go through a hassle of requesting to reissue check. 
Manager of that branch did not have any regards for the situation she created and failed to notify me of important deposit information before deposit was made. When I asked her which rule does not allow her to return it to me, she said that there is a rule and she can show it. However, when I asked to show she started looking for something and after couple minutes of unsecusseful attempts to locate the set of rules, she said that even if she finds it she would not show it to me, because of another rule. On the question whether someone can make exception to that rule, branch manager said that she can, but would not. When I asked why did you say that, she refrained from answer. I also offered to get my father on the phone to verify his SSN and ID number and authorize me to pick up the check. Service manger XXXX provide not a single argument other then " I ca n't do it '' I have been a client of Wells Fargo for 5 years, have a depot, credit and business cards, maintain reasonable daily balance and did not have a single bounced check or similar problem. 
Check amount {$25000.00} Date of attempt to deposit XX/XX/2017 First {$200.00} available immediately. 
The rest on XX/XX/2017 Average checking account balance {$3000.00} With linked business account and investment Service manger 's name : XXXX Branch : XXXX, CA XXXX United States

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation