Consumer complaint received 2021-01-19
Company: KEYCORP
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
On XX/XX/XXXX I paid for moving services by a company called XXXX XXXX I gave them my checking account information and they cashed my check the next day. I canceled service the following day and still I have not received services or refund back. I called my bank Keybank and asked for assistance in getting my money back and they told me because it was not like an ACH even though I gave them my checking account number they couldnt get my money back for me so I am out {$750.00} to this company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Phone : ( XXXX ) XXXX DOT # : XXXX MC # : XXXX This was their correspondence Hello XXXX, Thank you for your interest in XXXX XXXX XXXX XXXX XXXX 
Please click on your reference number XXXX to view your moving estimate. 

Thank You and Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX Ext. XXXX XXXX https : XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Binding Moving Estimate Reference No : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX US DOT : XXXX MC : XXXX Customer Rep : XXXX XXXX Phone : ( XXXX ) XXXX Ext. XXXX Email : XXXX Web : XXXX : XXXX Moving From Moving To XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX : XXXX Phone : Storage phone number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX Extra Stop / Notes can take on del XXXX Storage phone number XXXX XXXX XXXX Details Job No : XXXX Estimate Date : XX/XX/XXXX Representative : XXXX XXXX XXXX XXXX : Residential Long Distance, XXXX miles Estimated Volume : 2904 lbs. ( 415 cf. ) Estimated Rate : {$0.00} per lbs Move Day : Monday/Tuesday Requested Move Date : XXXX Created on : XX/XX/XXXX Optional Service : XXXX XXXX XXXX XXXX XXXX XXXX {$1100.00} Relocation Estimate Total XXXX {$3500.00} XXXX Discount : 63.62 % - {$2200.00} Basic Estimate Price {$1300.00} Fuel Surcharge : 7.00 % {$91.00} 30 Free Days Of Storage/ free delivery {$0.00} 2nd stop at pickup XXXX XXXX miles {$310.00} Binding Estimate Fee {$700.00} Early Booking Discount - {$200.00} Basic Valuation Protection : {$0.00} per lbs. per article {$0.00} Total Moving Estimate {$2200.00} Customer Payment {$750.00} Full Value Protection Amount of Liability : {$17000.00} ( Optional ) Deductible Levels : {$0.00} {$250.00} {$500.00} {$750.00} {$1000.00} {$1500.00} Valuation Charge : {$0.00} {$0.00} {$470.00} {$0.00} {$0.00} {$0.00} Total Estimate Plus Valuation Charge : {$2200.00} {$2200.00} {$2600.00} {$2200.00} {$2200.00} {$2200.00} Customer 's Initials : x_________ x_________ x_________ x_________ x_________ x_________ WARNING : If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL ( REPLACEMENT ) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading ( contract ) for your move. Before selecting a liability level, please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company, and seek further information at the government website www.protectyourmove.gov Understanding Your Estimate LONG DISTANCE This contract is between XXXX XXXX XXXX, and the Customer listed above. Based on the information and inventory provided by the customer, XXXX XXXX XXXX will provide the customer with all packing, moving, and storage services requested at the time this estimate was prepared and signed. Customer understands to notify us of any changes to the contract, including adding or removing any items, or should they require any additional services so we can make proper adjustments to the Scheduling, Pricing, Supplies, Inventory, or Pickup/Delivery changes with the goal to properly accommodate the customer. 

This estimate includes the following : Professional Door to Door service. 
Expert advice and guidance throughout the course of your move. 
Disassembly of all standard furniture required for safe movement at the origin. 
Reassembly for all items disassembled by the movers on the day of pick-up at destination. 
Wrapping of all furniture with our own quilted moving blankets. 
Itemized inventory indicating each item, and condition at origin of items. 
Loading & unloading of all goods. 
Price includes all taxes, tolls, mileage, and fuel surcharges. 
Standard cargo insurance up to {$10000.00} No elevator charges. 
No date change penalties as long as your request is made more than 7 days before your originally scheduled pick-up date. 

Here is a list of any special costs. Please read carefully, and let us know ahead of time if any of these situations apply to your move : Specific situations where charges not documented may apply ; here is a guide of common occurrences. Please inform us ahead of time if you fit any of the following : Any additional packing or items that may need special crating ( if not already in estimate ) Antiques, Motorcycle, etc The loading of any bulky items ( Piano, Grandfather Clock, Kayak, etc. ) We offer full packing services if desired. If a full pack is included, XXXX XXXX XXXX will coordinate all labor and materials needed to professionally pack all your belongings. This includes all boxes, furniture, and delicate/fragile items. If more household items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the rate already provided. The customer will receive a new written agreement at time of this revision. 
Any specific delicate items not being packed by the customer. ( Televisions, Glass or Glass Table Tops, Marble, etc. ) A shuttle service can be set up if necessary. For instance, a semi can not fit down your narrow street or through your gate. If circumstances prohibit a semi-trailer to get close to the property for loading or unloading, a shuttle truck may be needed to complete the service. We will load up the smaller truck, and load the items onto the Semi from there. This may involve multiple trips. This can be arranged for a minimum charge of XXXX dollars for smaller truck and additional labor. 
If there are more than one flight of stairs ( Up to 12 steps ), a fee of XXXX dollars per additional flight will be applied. 
Long carry ( first 75 feet from front door are included ), anything after 75 feet will be re-adjusted by the XXXX. 

XXXX XXXX XXXX will be sure to make your move an easy and informed process Call us directly for information about revisions to your contract. 
Be sure to accept your paperwork and an itemized inventory on pickup. 
If packing services are included in the estimate, please have the value of any specific valuable item written on the estimate. 



TERMS AND CONDITIONS : THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE TERMS AND CONDITIONS CONTAINED HEREIN, REPRESENT THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN XXXX  XXXX XXXX, ( HEREAFTER XXXX XXXX XXXX  ) AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS, AND REPRESENTATIONS ( IF ANY ) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATION MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE TERMS OF ANY ESTIMATE AND THE BILL OF LADING, THE TERMS OF THE BILL OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, SIGNED BY BOTH XXXX XXXX XXXX AND THE CUSTOMER, AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT. 
CUSTOMER MAY NOT ASSIGN ITS RIGHTS OR OBLIGATIONS UNDER THIS AGREEMENT WITHOUT THE PRIOR WRITTEN CONSENT OF XXXX  XXXX XXXX. 
NOTHING IN THIS AGREEMENT, WHETHER EXPRESSED OR IMPLIED, IS INTENDED TO CONFER ANY RIGHTS OR REMEDIES ON ANY PERSON OTHER THAN THE PARTIES HERETO AND THEIR RESPECTIVE LEGAL REPRESENTATIVES, HEIRS AND PERMITTED ASSIGNS, NOR IS ANYTHING IN THIS AGREEMENT INTENDED TO RELIEVE OR DISCHARGE THE OBLIGATION OR LIABILITY OF ANY THIRD PERSON TO ANY PARTY TO THIS AGREEMENT, NOR SHALL ANY PROVISION GIVE ANY THIRD PERSON ANY RIGHT OF SUBJUGATION OR ACTION OVER OR AGAINST ANY PARTY TO THIS AGREEMENT. 
CUSTOMER HAS HIRED XXXX XXXX XXXX AS THEIR MOVING COORDINATOR/BROKER/SHIPPER AGENT, NOT TO HANDLE OR OTHERWISE PARTICIPATE IN THE MOVE AS LABOR OR CARRIER IN ACTING AS A SHIPPER AGENT ONLY, XXXX  XXXX XXXX  IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, STOLEN GOODS, LOST ITEMS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS, OR MOVERS. XXXX XXXX XXXX  WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER, THE CARRIER 'S MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING : ( A ) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, ( B ) AN AMOUNT EQUAL TO XXXX XXXX ( XXXX XXXX ) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT ( IN POUNDS ) OF THE LOST OR DAMAGED ARTICLE ; OR ( C ) THE LUMP SUM DECLARED VALUE. 
AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/BROKER/SHIPPER AGENT, XXXX XXXX XXXX IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER 'S HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY XXXX AUTHORIZED MOTOR CARRIER, WHOSE CHARGES WILL BE DETERMINED BY ITS PUBLISHED TARIFF. ALL ESTIMATED CHARGES AND FINAL ACTUAL CHARGES WILL BE BASED UPON THE CARRIER 'S TARIFF WHICH IS AVAILABLE FOR INSPECTION FROM THE CARRIER UPON REASONABLE REQUEST. DUE TO THE SITUATIONS BEYOND OUR CONTROL SUCH AS BUT NOT LIMITED TO INCLEMENT WEATHER, MECHANICAL ISSUES XXXX ROAD CONSTRUCTION, REMOTE PICKUPS OR DROP OFF LOCATIONS, DIFFICULT OR LIMITED LANES OF TRAVEL, ETC, WE DO LEAVE A THREE DAY WINDOW FOR ANY PICKUP OR DROP OFF DATES GIVEN. XXXX XXXX XXXX  AGREES TO FACILITATE THE MOVE OF YOUR HOUSEHOLD ITEMS AS PROMPTLY AS POSSIBLE AND IN ACCORDANCE WITH THE INFORMATION PROVIDED REGARDING YOUR ITEMS MOVING FROM ORIGIN TO DESTINATION. 
CUSTOMER WILL BE SUBJECT TO ALL APPLICABLE LAWS AND THE GENERAL TERMS AND CONDITIONS OF THE CARRIER, WHICH SHALL INCLUDE WITHOUT LIMITATION, A REQUIREMENT THAT PAYMENT IN FULL OF ALL CHARGES IS DUE BEFORE UNLOADING OF THE GOODS IN ACCORDANCE WITH THE CARRIERS LAWFUL LIEN ON THE PROPERTY. 
AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR THE MOVING COORDINATOR SERVICES TO BE PROVIDED BY XXXX XXXX XXXX. I UNDERSTAND AND AGREE THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY TOTAL ESTIMATED MOVING SERVICE CHARGES, FOR SCHEDULING, RESERVATION, AND ROUTING PURPOSES. MY DEPOSIT IS NON REFUNDABLE AFTER PLACING THE RESERVATION FOR SCHEDULING PURPOSES. ANY CANCELLATION WITHIN SEVENTY-TWO HOURS OF PLACING MY RESERVATION WITH XXXX XXXX XXXX, CUSTOMER MUST SEND AN EMAIL TO XXXX. 
EXPLAINING ANY REASONS FOR THE CANCELLATION. ALL REQUESTS TO CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD, MUST BE MADE AT LEAST SEVEN BUSINESS DAYS ( SATURDAYS, SUNDAYS, AND HOLIDAYS EXCLUDED ) PRIOR TO THE PACK OR LOAD DATE ( WHICHEVER APPLIES ) LISTED ABOVE OR SUBJECTED TO A MINIMUM OF XXXX XXXX DOLLAR RESCHEDULING FEE COLLECTED FROM THE CUSTOMER. I AM ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR A FUTURE INTERSTATE MOVE WHICH I CAN USE WITHIN A TWELVE MONTH PERIOD FROM THE DATE OF MY ORIGINAL RESERVATION. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE UNDER XXXX  XXXX XXXX. 
CUSTOMER HAS ELECTED A " BINDING '' PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT ; PROVIDED, HOWEVER THAT THE CUSTOMER PROVIDES XXXX  XXXX XXXX  WITH AN ACCURATE DESCRIPTION OF THE ITEMS TO BE MOVED, AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH THE 49 CFR 371.113 ( C ) ( 1 ), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT, OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT XXXX XXXX XXXX  HAS A TWO THOUSAND POUND MINIMUM ON ALL SHIPMENTS, ANY SHIPMENT BELOW TWO THOUSAND POUNDS WILL BE CHARGED AT THE TWO THOUSAND POUND RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOADING AND UNLOADING, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO SEVENTY_FIVE FEET FROM FRONT DOOR OF LONG CARRY AT ORIGIN AND DESTINATION, AND ONE FLIGHT OF STAIRS ( TWELVE STEPS ). ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE THIRD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS, AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE ; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA. 
ALL OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, WHETHER SO EXPRESSED OR NOT, SHALL BE BINDING UPON, INURE TO THE BENEFIT OF, AND BE ENFORCEABLE BY THE PARTIES AND THEIR RESPECTIVE ADMINISTRATORS, EXECUTORS, LEGAL REPRESENTATIVES, HEIRS, SUCCESSORS, AND PERMITTED ASSIGNS. 
CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS XXXX  XXXX XXXX  AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES FROM AND AGAINST ANY AND ALL ACTIONS, CLAIMS, SUITS, LIABILITIES, PROCEEDINGS, PENALTIES, FINES, COSTS, AND EXPENSES ( INCLUDING ALL REASONABLE ATTORNEY FEES ) RELATING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF THIS AGREEMENT BY THE CUSTOMER. 
IT IS AGREED BY THE PARTIES AS MANDATORY THAT THIS AGREEMENT SHALL BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF FLORIDA WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW. ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE BROUGHT IN THE COURTS OR RECORD OF THE STATE OF FLORIDA OR IN THE COURT OF THE UNITED STATES. IF ANY PARTY DOES NOT HAVE A REGISTERED AGENT TO ACCEPT SERVICE OR PROCESS IN FLORIDA OR IS NOT OTHERWISE SUBJECT TO SERVICE AFTER REASONABLE ATTEMPTS, THEN SUCH PARTY AGREES TO ACCEPT SERVICE OR PROCESS BY U.S. MAIL. 
IN THE EVENT OF ANY CONTROVERSY ARISING UNDER OR RELATING TO THE INTERPRETATION OR IMPLEMENTATION OF THIS AGREEMENT OR ANY BREACH THEREOF, XXXX  XXXX XXXX  SHALL BE ENTITLED TO RECOVER ALL OF ITS COURT COSTS, COLLECTION FEES, EXPENSES, AND REASONABLE ATTORNEY 'S FEES ( INCLUDING, WITHOUT LIMITATION, ALL PRETRIAL, TRIAL, AND APPELLATE PROCEEDINGS ), IN ADDITION TO ANY OTHER RELIEF TO WHICH IT MAY BE ENTITLED. IN THE EVEN THAT XXXX XXXX XXXX PURSUES THE COLLECTION OF ANY AMOUNTS DUE TO IT UNDER THIS AGREEMENT, XXXX XXXX XXXX XXXX RECOVER FULL TARIFF RATE ON ALL GOODS AND SERVICES PROVIDED, IN ADDITION TO ALL OTHER REMEDIES AVAILABLE TO IT AT LAW AND IN EQUITY. 
ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ESTIMATES. XXXX XXXX XXXX  IS NOT RESPONSIBLE FOR LOSS OR DAMAGE INCURRED BY UNAVOIDABLE DELAY, XXXX XXXX XXXX  WILL ALWAYS ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE ASSIGNED CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING TIME FOR PACKING, LOADING, AND/OR DELIVERY DATES. 
MOTOR CARRIER NEUTRAL ARBITRATION PROGRAM : THE MOTOR CARRIERS NEUTRAL ARBITRATION PROGRAM HAS BEEN DESIGNED TO GIVE NEITHER PARTY ANY SPECIAL ADVANTAGE. IF A DISPUTE ARISES BETWEEN THE CARRIER AND THE SHIPPER, ARBITRATION MAY BE A MUTUALLY BENEFICIAL ALTERNATIVE TO HELP RESOLVE THE DISPUTE. SECTION 49 U.S.C. SECTIONS 375.211 PROVIDES THAT A MOVER MUST HAVE A PROGRAM IN PLACE TO PROVIDE SHIPPERS WITH AN ARBITRATION ALTERNATIVE. ARBITRATION IS OPTIONAL AND NOT REQUIRED UNDER FEDERAL LAW, SUMMARY OF THE ARBITRATION PROCESS : ARBITRATION IS AN ALTERNATIVE TO COURTROOM LITIGATION. IT PROVIDES EACH PARTY TO THE DISPUTE TO PRESENT THEIR CASE AND ALLOWS A NEUTRAL THIRD PARTY ARBITRATOR TO MAKE DECISIONS AS TO THE MERIT OF EACH SIDES CASE. ARBITRATION SUBJECT TO THIS AGREEMENT SHALL BE CONDUCTED VIA WRITTEN SUBMISSIONS AND, SUBJECT TO THE ARBITRATORS DISCRETION, THROUGH TELEPHONIC APPEARANCE. AFTER THE INITIAL FILING FEES HAVE BEEN PAID AND THE ARBITRATOR SELECTED, THE INITIATING PARTY OR ( CLAIMANT ) MUST SUBMIT A WRITTEN BRIEF SUMMARIZING THEIR LEGAL POSITION AND FACTUAL CLAIMS. ALL SUPPORTING DOCUMENTATION MUST BE INCLUDED WITH THE INITIAL ARBITRATION BRIEF. COPIES OF ALL DOCUMENTS MUST BE SUBMITTED TO ALL PARTIES INVOLVED IN THE ARBITRATION. UPON RECEIPT OF THE CLAIMANTS ARBITRATION BRIEF AND SUPPORTING DOCUMENTS, THE RESPONDING PARTY OR ( RESPONDENT ) WILL HAVE 30 DAYS TO FILE THEIR RESPONSIVE ARBITRATION BRIEF AND SUPPORTING DOCUMENTATION. FURTHER DEADLINES AND TIMETABLES ARE SUBJECT TO THE ARBITRATORS DISCRETION. LEGAL EFFECTS ; IF THE ARBITRATION ALTERNATIVE IS CHOSEN, THEN ANY DECISION MADE BY THE ARBITRATOR MAY BE BINDING. ADDITIONALLY, AN ARBITRATION DECISION MAY NOT BE APPEALED IN A COURT OF LAW. ALL PARTIES AGREE THAT THE ARBITRATORS DECISION WILL BE BASED EXCLUSIVELY ON THE GOVERNING UNITED STATES FEDERAL LAW WITHOUT REGARD TO CONFLICTING STATE LAWS OR REGULATIONS. APPLICABLE COSTS EACH PARTY IS RESPONSIBLE FOR THEIR OWN COST ASSOCIATED WITH ARBITRATION. A BENEFIT TO THE ARBITRATION ALTERNATIVE MAY BE THAT IT IS LESS EXPENSIVE THAN TRADITIONAL LITIGATION. EACH PARTY IS RESPONSIBLE FOR XXXX PERCENT OF THE COST ASSOCIATED WITH SECURING THE ARBITRATOR AND ONE HUNDRED PERCENT OF THEIR OWN EXPENSES, INCLUDING BUT NOT LIMITED TO ATTORNEY FEES. 
UPON BOOKING, UP TO ONE HUNDRED PERCENT DEPOSIT FEE OF TOTAL MOVE COST IS POSSIBLE TO BE PAID BY CREDIT CARD ( VISA, MASTERCARD, XXXX, OR VIRTUAL CHECK ) OR BANK WIRE AND OR DIRECT DEPOSIT INTO COMPANY ACCOUNT. UPON PICKUP, CARRIER MAY COLLECT UP TO SEVENTY PERCENT OF ANY REMAINING BALANCE, IF THE CUSTOMER IS GOING TO THIRTY DAYS OF STORAGE OR LONGER. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO SEVENTY PERCENT OF ANY REMAINING BALANCE DUE PRIOR TO THE GOODS LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED BEFORE DELIVERY AND PRIOR TO UNLOADING. 
THE CUSTOMER UNDERSTAND AND AGREES THAT SHOULD THE CUSTOMER FAIL TO EXECUTE OR RETURN THIS AGREEMENT, BY ALLOWING A CARRIER DESIGNATED BY XXXX XXXX XXXX  TO PICK UP THE CUSTOMERS BELONGINGS, THE CUSTOMER EXPRESSLY AGREES AND CONSENTS TO THE TERMS CONTAINED IN THIS AGREEMENT. 
CUSTOMER HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES THE RIGHT OT A TRIAL BY JURY IN RESPECT OF ANY LITIGATION BASED HERON, OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THE GOODS AND SERVICES OBTAINED HERE UNDER, THE MOVE, OR ANY COURSE OF CONDUCT, COURSE OF DEALING, STATEMENTS ( VERBAL OR WRITTEN ) OR ACTIONS OF XXXX  XXXX XXXX  OR THE MOVER. CUSTOMER ACKNOWLEDGES THAT THIS WAIVER CONSTITUTES A MATERIAL INDUCEMENT TO XXXX  XXXX XXXX  TO ENTER INTO THIS AGREEMENT. 
THE CUSTOMER AGREES THAT FAILURE TO PROVIDE WRITTEN DOCUMENTATION TO XXXX CLAIMING THAT THE TERMS AND CONDITIONS WERE NOT ADHERED TO BY XXXX XXXX XXXX FORFEITS THE RIGHT TO DISPUTE THIS CLAIM WITH THEIR ISSUING CARD PROVIDER. 
AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY, IN PERSON, OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. IF THE CARRIER ARRIVES TO MY HOME AND THE CUSTOMER REFUSES TO BE SERVICED, THE CUSTOMER UNDERSTANDS THEIR DEPOSIT WILL BE FORFEITED IN FULL FOR SCHEDULING, RESERVATION, AND TIME SPENT PURPOSES. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY XXXX XXXX XXXX IN WRITING TO XXXX. 
ANY CANCELLATION MADE WITHIN FOURTEEN BUSINESS DAYS OF PICKUP DATE, AFTER A CARRIER HAS BEEN ASSIGNED AND DISPATCHED, WILL ALSO BE TREATED AS A LATE CANCELLATION, AND RESULT IN FORFEIT OF DEPOSIT. IF CUSTOMER BOOKS THEIR MOVE WITHIN FOURTEEN BUSINESS DAYS OF PICKUP DATE, THE SEVENTY TWO HOUR WINDOW IS NULL AND VOID DUE TO IMMEDIATE SCHEDULING AND RESERVATION REASONS. A TEN PERCENT CANCELLATION FEE OF THE DEPOSIT WILL BE CHARGED ON ALL CREDIT CARD REFUNDS. 
XXXX XXXX XXXX  IS NOT REQUIRED TO PROVIDE PROOF OF SERVICE DENIAL, THIS WILL BE THE CUSTOMERS RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE TERMS AND CONDITIONS RELATING TO PICKUP AND DELIVERY DATES DETAILED IN SECTION FOURTEEN. I AGREE THAT XXXX  XXXX XXXX  DOES NOT HAVE THE ABILITY TO OBTAIN SIGNED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT XXXX  XXXX XXXX  WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE CASE OF A SERVICE DENIAL OR REFUSAL OF SERVICE. XXXX XXXX XXXX  FOR SCHEDULING AND DISPATCH PURPOSES, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION. 
IN SIGNING THIS AGREEMENT I, THE CUSTOMER, AGREE THAT XXXX XXXX XXXX HAS PROVIDED ME WITH A DATED COPY OF THE ESTIMATE AND CHARGES AT THE TIME I SIGNED THE AGREEMENT. XXXX XXXX XXXX  HAS PROVIDED ME WITH NOTIFICATION OF THE METHODS OF PAYMENT REQUIRED TO PAY THE MOTOR CARRIER FOR BALANCES DUE. ALL COSTS AND CHARGES ARE CLEARLY INDICATED IN THIS ESTIMATE, AND THE CHARGES REPRESENTED ON THIS ESTIMATE ARE ONLY FOR THE SERVICES AND INVENTORY SPECIFICALLY INDICATED ON THIS ESTIMATE. XXXX XXXX XXXX EXPRESSED THEIR ROLE AS A MOVING COORDINATOR/BROKER/SHIPPER AGENT TO ME PRIOR TO PLACING THIS RESERVATION. 
BOTH XXXX XXXX XXXX AND THE CUSTOMER AGREE TO ADHERE TO THIS CONTRACT IN ITS ENTIRETY, AND XXXX XXXX XXXX  FULL INTENTIONS ARE TO MAKE THE CUSTOMERS MOVING EXPERIENCE WORRY FREE. WE APPRECIATE YOUR BUSINESS, YOU ARE A VALUED CUSTOMER. 

Articles List 16 Items, 47 Pieces Qty Items 1 ANTIQU DESK 1 BED - BOX SPRING 1 BED FRAME 10 BOX, MEDIUM PBO 18X18X18 1 BUFFET, BASE 1 CHAIR, CLUB Qty Items 1 CHAIR, WINGBACK 1 CHEST OF DRAWERS, SMALL 1 CHEST, CEDAR 1 DRESSER, SINGLE 1 HUTCH Qty Items 2 MIRROR, LG.

20 PLASTIC BIN, MED. 
2 SOFA, 2 LOVESEAT 2 TABLE, END 1 VANITY, DRESSER Packing Material List Qty Material Unit Price $ Qty Material Unit Price $ Qty Material Unit Price $ Click on Online Electronic Signature to confirm your move online. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Binding Moving Estimate Reference No : XXXX XXXX  XXXX XXXX  XXXX  XXXX  XXXX XXXX XXXX XXXX FL XXXX XXXX DOT : XXXX MC : XXXX Customer Rep : XXXX XXXX Phone : ( XXXX ) XXXX Ext. XXXX Email : XXXX Web : XXXX XXXX XXXX Relocation Details Job No : XXXX Estimate Date : XX/XX/XXXX Representative : XXXX XXXX XXXX XXXX : Residential Long Distance, 729 miles Estimated Volume : 2904 lbs. ( 415 cf. ) Estimated Rate : {$0.00} per lbs Move Day : Monday/Tuesday Requested Move Date : XXXX Created on : XX/XX/XXXX Optional Service : Auto Transport XXXX XXXX XXXX XXXX {$1100.00} Relocation Estimate Total XXXX {$3500.00} XXXX Discount : 63.62 % - {$2200.00} Basic Estimate Price {$1300.00} Fuel Surcharge : 7.00 % {$91.00} XXXX Free Days Of Storage/ free delivery {$0.00} 2nd stop at pickup Rockport XXXX miles {$310.00} Binding Estimate Fee {$700.00} Early Booking Discount - {$200.00} Basic Valuation Protection : {$0.00} per lbs. per article {$0.00} Total Moving Estimate {$2200.00} Customer Payment {$750.00} Full Value Protection Amount of Liability : {$17000.00} ( Optional ) Deductible Levels : {$0.00} {$250.00} {$500.00} {$750.00} {$1000.00} {$1500.00} Valuation Charge : {$0.00} {$0.00} {$470.00} {$0.00} {$0.00} {$0.00} Total Estimate Plus Valuation Charge : {$2200.00} {$2200.00} {$2600.00} {$2200.00} {$2200.00} {$2200.00} Customer 's Initials : x_________ x_________ x_________ x_________ x_________ x_________ WARNING : If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL ( REPLACEMENT ) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading ( contract XXXX for your move. Before selecting a liability level, please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company, and seek further information at the government website www.protectyourmove.gov Understanding Your Estimate LONG DISTANCE This contract is between XXXX XXXX XXXX, and the Customer listed above. Based on the information and inventory provided by the customer, XXXX XXXX XXXX will provide the customer with all packing, moving, and storage services requested at the time this estimate was prepared and signed. Customer understands to notify us of any changes to the contract, including adding or removing any items, or should they require any additional services so we can make proper adjustments to the Scheduling, Pricing, Supplies, Inventory, or Pickup/Delivery changes with the goal to properly accommodate the customer. 

This estimate includes the following : Professional Door to XXXX service. 
Expert advice and guidance throughout the course of your move. 
Disassembly of all standard furniture required for safe movement at the origin. 
Reassembly for all items disassembled by the movers on the day of pick-up at destination. 
Wrapping of all furniture with our own quilted moving blankets. 
Itemized inventory indicating each item, and condition at origin of items. 
Loading & unloading of all goods. 
Price includes all taxes, tolls, mileage, and fuel surcharges. 
Standard cargo insurance up to {$10000.00} No elevator charges. 
No date change penalties as long as your request is made more than 7 days before your originally scheduled pick-up date. 

Here is a list of any special costs. Please read carefully, and let us know ahead of time if any of these situations apply to your move : Specific situations where charges not documented may apply ; here is a guide of common occurrences. Please inform us ahead of time if you fit any of the following : Any additional packing or items that may need special crating ( if not already in estimate ) Antiques, Motorcycle, etc The loading of any bulky items ( Piano, Grandfather Clock, Kayak, etc. ) We offer full packing services if desired. If a full pack is included, XXXX  XXXX  XXXX  will coordinate all labor and materials needed to professionally pack all your belongings. This includes all boxes, furniture, and delicate/fragile items. If more household items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the rate already provided. The customer will receive a new written agreement at time of this revision. 
Any specific delicate items not being packed by the customer. ( Televisions, Glass or Glass Table Tops, Marble, etc. ) A shuttle service can be set up if necessary. For instance, a semi can not fit down your narrow street or through your gate. If circumstances prohibit a semi-trailer to get close to the property for loading or unloading, a shuttle truck may be needed to complete the service. We will load up the smaller truck, and load the items onto the Semi from there. This may involve multiple trips. This can be arranged for a minimum charge of 300 dollars for smaller truck and additional labor.

If there are more than one flight of stairs ( Up to 12 steps ), a fee of XXXX dollars per additional flight will be applied. 
Long carry ( first 75 feet from front door are included ), anything after 75 feet will be re-adjusted by the XXXX. 

XXXX XXXX XXXX will be sure to make your move an easy and informed process Call us directly for information about revisions to your contract. 
Be sure to accept your paperwork and an itemized inventory on pickup. 
If packing services are included in the estimate, please have the value of any specific valuable item written on the estimate. 



TERMS AND CONDITIONS : THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE TERMS AND CONDITIONS CONTAINED HEREIN, REPRESENT THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN XXXX XXXX XXXX, ( HEREAFTER XXXX XXXX XXXX  ) AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS, AND REPRESENTATIONS ( IF ANY ) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATION MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE TERMS OF ANY ESTIMATE AND THE BILL OF LADING, THE TERMS OF THE BILL OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, SIGNED BY BOTH XXXX XXXX XXXX AND THE CUSTOMER, AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT. 
CUSTOMER MAY NOT ASSIGN ITS RIGHTS OR OBLIGATIONS UNDER THIS AGREEMENT WITHOUT THE PRIOR WRITTEN CONSENT OF XXXX  XXXX XXXX. 
NOTHING IN THIS AGREEMENT, WHETHER EXPRESSED OR IMPLIED, IS INTENDED TO CONFER ANY RIGHTS OR REMEDIES ON ANY PERSON OTHER THAN THE PARTIES HERETO AND THEIR RESPECTIVE LEGAL REPRESENTATIVES, HEIRS AND PERMITTED ASSIGNS, NOR IS ANYTHING IN THIS AGREEMENT INTENDED TO RELIEVE OR DISCHARGE THE OBLIGATION OR LIABILITY OF ANY THIRD PERSON TO ANY PARTY TO THIS AGREEMENT, NOR SHALL ANY PROVISION GIVE ANY THIRD PERSON ANY RIGHT OF SUBJUGATION OR ACTION OVER OR AGAINST ANY PARTY TO THIS AGREEMENT. 
CUSTOMER HAS HIRED XXXX XXXX XXXX AS THEIR MOVING COORDINATOR/BROKER/SHIPPER AGENT, NOT TO HANDLE OR OTHERWISE PARTICIPATE IN THE MOVE AS LABOR OR CARRIER IN ACTING AS A SHIPPER AGENT ONLY, XXXX XXXX XXXX  IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, STOLEN GOODS, LOST ITEMS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS, OR MOVERS. XXXX XXXX XXXX  WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER, THE CARRIER 'S MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING : ( A ) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, ( B ) AN AMOUNT EQUAL TO XXXX XXXX  ( XXXX XXXX  ) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT ( IN POUNDS ) OF THE LOST OR DAMAGED ARTICLE ; OR ( C ) THE LUMP SUM DECLARED VALUE. 
AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/BROKER/SHIPPER AGENT, XXXX XXXX XXXX IS NOT A MOTOR CARRIER A

Company response to consumer: Closed with explanation