Consumer complaint received 2021-01-29
Company: JPMORGAN CHASE & CO.
State: CO
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
I am a Chase personal and business banking customer. For the second time in 12 months, I have tried and had Chase deny an SBA PPP loan application through a no-reply email address. I am a certified public accountant, so know what Im doing filling out a loan application and submitting documents. Back in XX/XX/2020, The first time I tried to apply, I was a single mother to a 12 week old baby and I just did not have the stamina to make the phone calls and continuing to keep replying so I gave up. I filed bankruptcy which was finalized in XXXX. This time around, I decided I was going to get a loan. I filled out my first application with Chase online on XX/XX/XXXX and uploaded all of the documents they asked for, everything clearly labeled and even a few additional supporting documents such as IRS tax transcripts of wage and income to support my income numbers. I received an automated email saying that my application was rejected because of illegible or password-protected documents. I know this wasnt true, but I played along and resubmitted my application after trying to call twice holding for an hour and a half each time and ultimately being disconnected. The second time around, I received an automated email that my application was rejected but THIS time it was because my Schedule C was missing and I didnt upload payroll docs. 1 ) My full tax return was uploaded. 2 ) XXXX XXXX XXXX ( ie self-employed folks ) dont have payroll! The IRS doesnt even recognize owner payroll if you file as a XXXX XXXX XXXX So again, I tried to call. After three hours and 45 minutes of holding a woman named XXXX who is working from home in XXXX as part of the Chase Ppp support program, said that I would again have to resubmit my application. She had no way to contact underwriting and nor could I. So back into the XXXX hole my application went. I did reach out to the business banker at my parents Chase branch in rural Michigan and he did offer to help. But Ive received no email saying that my application was approved and I still have to get through the SBA piece of this. I wonder, if I wasnt an accountant and I was in Stead the owner of the small mom and pop liquor store on my corner or the handyman who sometimes does repairs in my apartment would I have just given up? Chase is either neglecting or willfully trying to deter small businesses from getting loans through their bank. I suspect they would rather have the high origination fees that come from giving loans to people like restaurant chains or small construction companies. I have already filed bankruptcy once, and I type this as my now XXXX-month-old son is asleep in my arms. I have no childcare today. I have him, my regular job to do and the third job of trying to get the PPP loan. Please investigate Chase Bank. Please improve this process. NO ONE Who is already stressed and desperate financially should have to go through this to get help from the government. I say cut out the banks altogether for these loans and let people apply directly to the small business administration like we were able to for EIDL loans. Better yet - Fema! FEMA is excellent at disaster loan servicing.

Company response to consumer: Closed with explanation