Consumer complaint received 2016-08-16
Company: Paypal Holdings, Inc
State: NY
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Using a debit or ATM card

Complaint:
On XXXX XXXX, 2016 I updated my Paypal account due to the fact that my debit card account number had been changed. That same date I made a payment of {$110.00} that was set to process from the previously existing primary account but the payment was extracted from THE NEWLY ADDED account! I have a clear history of " careful exact '' payment processing on ALL purchases made.Upon careful consideration of the only variable I can only surmise that the " error '' on Paypal 's part was in their processing of the newly added account information not to the account that was checked ( and double checked ) before submitting said payment. It was due SOLEY to the error in THEIR processing technique directly resulting in overdraft fee 's of {$40.00}. 
XXXX/XXXX/2016 Withdrawal at ATM # XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA {$110.00} - {$89.00} XXXX/XXXX/2016 Courtesy Pay fee {$30.00} - {$110.00} XXXX/XXXX/2016 {$6.00} - {$120.00} XXXX/XXXX/2016 Courtesy Pay fee {$10.00} - {$130.00} Though difficult to access means of communication as soon as I was aware of their error I informed Paypal of the " situation '' and to date I have received NO response. Contacting their resourced " customer service is not a viable option. What I did receive was the attached suspicious email ( from Paypal? ) I did not respond by logging onto my account but sent the suspicious email to Paypal XXXX XXXX XXXX at XXXX XXXX To XXXXXXXXpaypal.com AND HAVE RECEIVED NO ACKNOWLEDGEMENT OR RESPONSE either regarding the money taken in error or an explanation or acknowledgment of any issue including if my accounts have been compromised! 
From : " XXXXXXXXpaypal.com '' & lt ; XXXXXXXXXXXX & gt ; To : XXXXXXXXXXXX Sent : Sunday, XXXX XXXX, 2016 XXXX Subject : paypal account access has been Iimited PayPal Notice to Customer, Your account access has been Iimited because we 've noticed significant changes in your account activity. As your payment processor, We need to understand these changes better. 
This Iimitation wiII affect your abiIity to : Payment for purchase Send or receive money Withdraw money Close your account What to do next : Please login Here to your account and provide the requested information XXXX XXXX at XXXX XXXX To XXXXXXXXpaypal.com Message body On XXXX XXXX added an account ending in XXXX ( preceding and CAUSING YOUR ERROR? ). I then made a payment that was by Paypal taken from the WRONG ACCOUNT causing {$40.00} in unnecessary unjustified bank charges! 
In more than a decade I have never had an issue! 
I am POSITIVE I made the payment from account ending XXXX! Not the newly added account IN MORE THAN A DECADE I ALWAYS CHECK AND DOUBLE CHECK! A refund of the {$40.00} should be made immediately! I will wait 24 hrs! THE ONLY VARIANT FACTOR was in adding a credit card then though NOT MAKING A PAYMENT FROM SAME! 
A {$40.00} refund for your processing error made to acct should be processed immediately! 
I HAVE MADE NUMEROUS ATTEMPTS TO RESOLVE THIS AND TO DATE HAVE NOT RECEIVED ANY RESPONSE!

Company response to consumer: Closed with explanation