Consumer complaint received 2023-08-15
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
I HAVE TO REPOST MY COMPLAINT BECAUSE WELLS FARGO REFUSED TO ANSWER MY COMPLAINT POSTED HERE. 
I am complaining about A Wells Fargo Branch MANAGER, I went to the branch in XXXX on XXXX to find out that My ATM card was expired, I asked The BRANCH MANAGER to order for me a replacement, AFter the branch MANAGER looked at my account he told me I need to set an appointment to meet with a banker to order a replacement ATM. card. Because I have been for over than 35 years a customer of Wells Fargo and i never heard such lie before, I asked why? the manager told me that The Banker will be discussing my options for my accounts and Will be ordering the ATM. card for me right away and told me do not worry about the appointment I will set you up with an earliest appointment possible. The branch manager did not tell me that I can also order the Replacement ATM card online and over the phone and been dealing with a branch manager the manager should be able to order the replacement card. So I stepped out of the branch and before i go to my car I ordered a replacement Atm card by calling the 800 number of wells fargo and it did not take me more than 30 Seconds. That illegal behavior of the MANAGER brought to my memory what I want to share with you now : CFPB Orders Wells Fargo to Pay {$3.00} Billion for Widespread Mismanagement of Auto Loans, Mortgages, and Deposit Accounts Company repeatedly misapplied loan payments, wrongfully foreclosed on homes and illegally repossessed vehicles, incorrectly assessed fees and interest, charged surprise overdraft fees, along with other illegal activity affecting over 16 million consumer accounts XXXX XXXXXXXX. The Consumer Financial Protection Bureau ( CFPB ) is ordering Wells Fargo Bank to pay more than {$2.00} billion in redress to consumers and a {$1.00} billion civil penalty for legal violations across several of its largest product lines. The banks illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of customers, the loss of their vehicles and homes. Consumers were illegally assessed fees and interest charges on auto and mortgage loans, had their cars wrongly repossessed, and had payments to auto and mortgage loans misapplied by the bank. Wells Fargo also charged consumers unlawful surprise overdraft fees and applied other incorrect charges to checking and savings accounts. Under the terms of the order, Wells Fargo will pay redress to the over 16 million affected consumer accounts, and pay a {$1.00} billion fine, which will go to the CFPB 's Civil Penalty Fund, where it will be used to provide relief to victims of consumer financial law violations. Wells Fargos rinse-repeat cycle of violating the law has harmed millions of American families, said CFPB Director XXXX XXXX XXXX The CFPB is ordering Wells Fargo to refund billions of dollars to consumers across the country. This is an important initial step for accountability and long-term reform of this repeat offender. It seems wells Fargo manager and management did not learn after the 3 BILLION DOLLARS FINE. and they still trying to scam the customers and trying to open more accounts for the customers for the managers and employees benefits. I filed complaints here about this issue but the persons who answered the complaints seems to be not a Wells Fargo employees they seem to be working as subcontractors from the comfort of their homes without any supervision or management. because I asked for a manager and supervisor several and the answer was the same WE DO NOT HAVE MANAGER OR SUPERVISORS. Those contractors are labeled as ECMOs They can not do more than copy and paste answers to complaint and they can not do an investigation or find a solution but they can lie. You want to read lies? just read the answer of the ECMOs after you file a complaint. Because all the above mentioned issue. I am posting this complaint again till a REAL Wells Fargo Bank MANAGER deal with my complaint and find me a solution. Here what I want : 1- WHY DID THE MANAGER AT THE BRANCH TOLD ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CAN NOT RENEW MY CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE , THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND DOES NOT KNOW HOW TO RENEW A TELLER MACHINE CARD? 5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND LABELED AS XXXX? WHEN THE BANCH WAS EMPTY OF CUSTOMERS EXCEPT MEWHY THE MANAGER COULD NOT RENEW MY ATM CARD ON HIS COMPUTER?, 6- WHY HAS WELLS FARGO REFUSED TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I will keep posting this complaint till my issue is read and solved by a REAL Wells Fargo manager and not by those subcontractors who are working per diems from the comfort of their home without any supervision or manager and have no authority to investigate and find a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation