Consumer complaint received 2019-12-22
Company: SYNCHRONY FINANCIAL
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-issue: Card opened as result of identity theft or fraud

Complaint:
On XX/XX/XXXX my PayPal business account was solicited by PayPal to apply for credit or Bill me Later I applied for credit under the business information. ie business Fed Tax Id, business address, business phone, and other business information. We received a credit response immediately and received credit of {$5000.00}. We have always used this credit for online business expense and business purchases made online. At no point have this ever been considered a personal liable credit. 
In XX/XX/XXXX, PayPal had sent me an internal notification to verify the business account to comply with new federal regulations, by adding my social security number to the account. But this was simply for PayPal only and was supposedly at no point in connection with the paypals Bill Me Later line of credit. I reluctantly agreed and complied. 
Almost 2 years had passed and approximately XX/XX/XXXX I had a major credit report hit from PayPal on my personal credit. This has come to a shock to me as i was 100 % this was a company credit card and had been applied and in no way requested or issued as a personal line of credit. 
I contacted PayPal to advise them of the error and that I had never even applied for a personal credit line and had ONLY applied with our business credentials and in turn received a decision based on my business credentials. I demanded a copy of the original application to prove my case. they advised me that they no longer handle credit and referred me to Synchrony Bank, which took over all PayPal credit accounts in XXXX of XXXX. 
I contacted synchrony bank and they advised me that this couldnt possibly be a business account or be switch back to a business account because synchrony bank does not provide business account. They advised me that they also couldnt provide me with the original credit application or credit agreement because they werent the original creditor and advised to reach out to PayPal. 
After 2 weeks of back and forth phone calls and disputes filed with credit reporting agencies, I felt I have no recourse. 
Today XX/XX/XXXX I received a letter from paypal that my original application that would prove that the credit was ascertained with business credentials and was in fact a business liable account, has conveniently disappeared. 
The facts remain, the credit was applied through my business credentials, at no point have their ever been a missed payment or late payment. This account has always been in good standing. Once Synchrony Bank took over PayPals credit accounts, my business credit account automatically turned into a personal liable credit account. And neither company can or is willing to produce the original credit application or customer agreement to show that this was originally a business account. All they claim to say is only because my name only was associated with it I have become personally liable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation