Consumer complaint received 2017-01-02
Company: TMX Finance LLC
State: NV
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
The loan issued was from the XXXX_TitleMax branch.Prior_loans_were_also_issued_before_these_loans_occured_and_violations of_Nevada_law_have_occured_from_initial_loans_with_Title_Max. On XX/XX/XXXX I was_given XXXX original loan_for_XXXX at {$600.00}. After issuing first loan, the Title max agent admittedly told me that they issued my loan as a Class XXXX loan. The title max agent stated that I should have got vehicle at a different loan which should have been a_higher class loan. ( ClassXXXX_Loan/ $ XXXX- {$1000.00} ). After informing consumer_of_incorrect_title_loan_quote, Title max agent then issued a_XXXX loan with interest_to_fulfill_complete_quote_that_should_have_already_been_issued_to_me from_the_initial_visit. Second loan should_have_ never had interest, all_interest_should_have_been_confined_only_to_first_loan. 
Prior_to_issuing_title_loan, Title_Max_agent_should_have_introduced_first_loan_ and_given_the_second_loan_at_customers_request_and_also_notifying_interest_rates_only_belonging_to_XXXX_loan_instead_of_XXXX_loans. 

Customer_has_to_request_XXXX_loan_in_order_for_TitleMax_to_validate_and_authorize_all_title_loans_transactions.Title_Max_should_have_never_moved_forward_with_first_loan_and_consolidation_of_XXXX_loans_should_have_been_corrected and_re-issued_for_proper_loan_distribution. 

Title_Max_violated_Nevada_Law_and_charged_interest_rates_and_fees_for_the following_title_loans_from_XX/XX/XXXX-XX/XX/XXXX.I_did_not_educate_myself_for_the_following_N.R.S_codes_and_Nevada_Law concerning_title_loans_and_its_corresponding_laws_and_sanctions.Currently_I_ have_had_XXXX_loans_with_Title_Max_and_have_paid_extensive_fees_regarding_ XXXX_loans_and_fees_associated_with_XXXX_loans.XXXX_loans_were_given_to_me_unwillfully_and_my_acknowledgement_for_Nevada_State_law_concerning_State_law_practices_were_not_followed_accordingly_to_our_State_laws.I_submitted_a_complaint_form_to_NV._Attorney_State_General_on_XX/XX/XXXX.At_XX/XX/XXXX_I_spoke_to_Title_department_regarding_violations_of_N.R.S_codes_under_Nevada_Law.Staff_member_stated_that_Title_Max_is_currently_being_charged_for_such_violations_concerning_Nevada_law_and_unlawful_practices.Staff_member_also_directed_me_to_contact_Title_Max_regarding_the_next_steps_that_need_to_be_taken_for_complaint_to_be_resolved. 
Prior_to_contacting_Nevada_Attorney_State_General, I_contacted_XXXX_of_Nevada_regarding_violations_commited_from_TitleMax_and_fees_associated_with_secondary_loans.After_careful_review_XXXX_denied_my_application_for probono_legal_representation_and_did_not_move_forward_with_case_involving_fruadulent_actions_involving_my_car_title_for_XX/XX/XXXX_XXXX.Loans_were_placed_with_XXXX_loans_totaling_high_interest_rates, additional_fees_creating_a_longer_duration_for_Title_loan_payoff.These_actions_created_issues_for_loan_payoff_and_TitleMax_rendered_my_car_title_with_illegal_actions_imposed_to_my_personal_property_and_means_of_transportation.The_following_sanctions_occured_from_violations_of_title_codes.I_could_not_acquire_my_car_title_and_further_issues_have_developed_from_these_unlawful_practices_in_the_State_of_Nevada.I_called_to_update_my_contact_phone_number_and_Titlemax_customer_representative_stated_to_contact_corporate_headquarters_who_will_not_disclose_any_information_and_stated_that_they_will_reach_out_to_consumers.Three_months_have_already_passed_since_violations_occured_and_look_forward_to_a_positve_outcome.

Company response to consumer: Closed with explanation