Consumer complaint received 2021-12-13
Company: U.S. BANCORP
State: NC
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
My Name is XXXX XXXX XXXX I am co-owner of XXXX XXXX XXXX  XXXX. We focus on credit repair to assist clients in purchasing homes, cars, as well as opening and maintaining business and whatever their credit is preventing them from obtaining. We read good reviews on US Bank small business product and was very excited to start an account with the bank. 
On XX/XX/2021 I opened a business account with US Bank located at XXXX XXXX XXXX XXXX XXXX NC XXXX with a small business representative XXXX. On XX/XX/2021 a letter was sent from the Account Closure Department stating they elected to close our account effective XX/XX/2021. The letter gave no explanation as to why they closed our account. I contacted US Bank customer service and was advised by a representative the account was till open on XX/XX/2021. 
On XX/XX/XXXX I made a cash deposit of XXXX at the US Bank ATM that evening before I went home I do not keep cash in my office. On Tuesday XXXX the XXXX I attempted to make a purchase with my US Bank XXXX card and it was declined. I went to the branch located at XXXX XXXX XXXX to discuss this matter in person on XX/XX/XXXX after my card was decline I was informed very rudely by the bank XXXX and a bank representative by the name of XXXX XXXX that the account was closed when I question why they referred me to the " Your Deposit Account Agreement '' hand book page 26 of the handbook which I read with XXXX XXXX and it did not make sense to either of us. At that time I felt embarrassed at the way I was being treated by the bank staff and manager I began to cry and ask why, at that time the manager smirked and laughed at me because I became emotional instead of trying to explain what was going on with my account. The manager treated me as if I was a criminal, I felt discriminated against XXXX XXXX XXXX XXXX XXXX and a small business owner. The manager gave me a number to contact XXXX XXXX XXXX who I was told is over the small business portfolio at US Bank. We contacted him and spoke with him on XX/XX/2021 He also treated me unfairly and called me delusional and confused and stated the account was not closed and hung up the phone. I reached out to the bank manager at the XXXX XXXX XXXX XXXX and was informed that he could not discuss my account with me and to contact XXXX XXXX. The bank also charged my account XXXX over draft fees for XXXX each which they put back after I went back to the branch on XX/XX/XXXX. I requested my balance of XXXX back and was told I would have to speak with XXXX XXXX for our balance back. I withdrew my XXXX out on XX/XX/XXXX and have a balance which the bank is refusing to release. We are a professional company with excellent reviews on XXXX, XXXX and word of mouth, we have a web page and a XXXX subscription. I know if I would have been a XXXX XXXX business owner I would have been treated fairly and my account would not have been closed. I would like an explanation as to why my account was closed and why I was treated so unfairly. I believe their actions were XXXX and discriminated because of the XXXX of my skin. I had just set up the account for my customers to XXXX their payments to the US Bank account which have cost me money to open a new business account for them to resend their payment, also I receive a wire transfer which was also denied by US Bank. This also made me look unprofessional to my customers as their payments were rejected because my account was frozen without my knowledge. I also was supposed to get a merchants account and the representative at US Bank XXXX XXXX XXXX was supposed to add the XXXX to my website for direct payment for easy access for my customers. This did not happen. I have had no insufficient funds and/or overdrafts as you will see from my attached XXXX statement

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation