Consumer complaint received 2023-07-31
Company: United Collection Bureau, Inc.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Struggling to pay your loan

Complaint:
This personal loan originated with XXXX XXXX. When I fell behind on payments, it was transferred to XXXX XXXX XXXX. On Friday XX/XX/XXXX, I reached out on to the United Collection Bureau who was attempting to collect the debt for XXXX. I spoke with a XXXX XXXX ( XXXX ) and attempted to settle the debt for less than the original amount. I do recall the amount of {$7500.00} being discussed while negotiating on the settlement. I told him that I would be able to make 2 payments, one at the end of XXXX and another at the end of XXXX. XXXX XXXX then said that he would be able to accept one payment of {$3500.00} and another for {$3000.00} to settle the account. I agreed to these terms and was read many disclosures on a recorded line. XXXX XXXX said that he would send me something via email to document our agreement. I called him back after not receiving anything and he said that he would have to create another email. Over the phone XXXX XXXX again confirmed the amounts of {$3500.00} and {$3000.00} when I asked. Shortly thereafter, I received the email ( # XXXX, Password XXXX ) detailing {$3500.00} for XX/XX/XXXX and {$3000.00} for XXXX. 

I didn't realize the second date was wrong until receiving a payment agreement mailer from UCB  ( # XXXX ) on Monday XX/XX/XXXX for {$3000.00} to be deducted on XX/XX/XXXX. I called right away Monday date and spoke with a different representative after asking for XXXX XXXX. I explained that the date was incorrect and asked it be changed to XX/XX/XXXX. Instead, he told me that the amount needed for settlement was {$4000.00} and not the {$3000.00} indicated in the letter. I explained to him that I verified these totals with XXXX XXXX twice and he said that XXXX XXXX made a mistake. He transferred me to his supervisor XXXX XXXX XXXX ( XXXX ). 

XXXX XXXX repeated that the settlement was for {$7500.00} and that the paperwork I had received via email did not include the word settlement thereby claiming that it wasn't official. I told her that I felt this was unfair as they were attempting to change the agreed upon deductions of {$3500.00} and {$3000.00} to settle the account. I explained to her that twice I confirmed with XXXX XXXX the only two amounts of {$3500.00} and {$3000.00} and the only two dates that were given to me to settle the account. XXXX XXXX even said that she listened to the recorded phone call but said that I now will not be able to settle the account without paying an additional {$1000.00}. I reiterated that I felt this was unfair and told her that I would need to speak to somebody else and that I would call her back before month end. I asked XXXX XXXX to please change the date for {$3000.00} on XX/XX/XXXX and she said she would. 

I soon received an email ( # XXXX ) from UCB showing {$3000.00} deducted for the correct date of XX/XX/XXXX to include the following verbiage, " On XXXX, UNITED COLLECTION BUREAU , INC. agreed to accept the sum of {$7500.00} '' The password required to open the PDF documents is XXXX.

Company response to consumer: Closed with explanation