Consumer complaint received 2022-09-16
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have been trying for months to get these issues with this company fixed and they continue to report inaccurate information, incomplete information and mixed file information. I have asked them for months to investigate these accounts on my profile, and they continue to say they have investigated, verified and updated them. Below are these accounts in question .... CFPB please view these accounts and remove and issue XXXX for each violation with these accounts as they have had since XX/XX/XXXX to fix or remove. 

XXXX XXXX XXXX XXXX This account has been disputed since XX/XX/XXXX, and no remarks listed about this being disputed. No payment information listed. Missing monthly payment amount. This account has an open date of XX/XX/XXXX, and the same account is on my report under XXXX with an open date of XXXXRemove this account and please issue XXXX for each violation. 

XXXX XXXX XXXX # XXXX This account has been disputed since XX/XX/XXXX, and still not marked as disputed. Last payment made date is different than marked in the payment history. Also marked 120 days late back-to-back months. Payment history is incorrect, as there are no late payments at all in XXXXRemove this account and please issue XXXX for all the violations on this account. 

XXXX XXXX # XXXX Payment history is completely off. Last payment made says XX/XX/XXXX but history shows 30 days late in XX/XX/XXXX. All payments have been made through XXXX on time. This account was disputed since XX/XX/XXXX and no comments about this dispute are on file. Remove this account and issue XXXX for every violation. 

XXXX # XXXX This account has been disputed since XX/XX/XXXX and has no remarks about that on the profile. Has last payment made in XX/XX/XXXX but payment history shows 60 days late in XXXX. No monthly payment history marked. Remove this account and add XXXX for each violation on this account. 

XXXX Bank # XXXX This account also disputed since XX/XX/XXXX and not marked in the remarks. Incomplete payment history. Last payment listed XX/XX/XXXX, and no missed or late payments in XXXX. 
Remove this account and add XXXX for each violation. 

XXXX  XXXX XXXX XXXX So, this was disputed and no remarks since XX/XX/XXXX. I have 4 different XXXX accounts on my profile 2 closed in good standing and 2 with the same account number reporting different information. None showing disputed. Different open dates. No credit limit listed. incorrect payment history. All accounts can be wrong but they all can't be right! Remove the collection and negative accounts from my profile and please issue XXXX for each violation. 

XXXX XXXX # XXXX Listed as open account. No payment history. Missing account information compared to other TransUnion Accounts. Open and closed in the same month. Remove thsi account and issue XXXX for each violation. 

XXXX XXXX Bank Missing account information. No payment history. No monthly payment. Not sure how i have a XXXX  XXXX account in good standing with similar account number and this negative account also, with different information. Remove this account and issue XXXX for violations. 

XXXX  # XXXX No payment history. Open date XX/XX/XXXX, but the same account listed about for XXXX has a different open date. Remove this account and issue XXXX for the violations. 

XXXX  # XXXX Same account as listed above with a different open date. No payment information listed. Marked as an open account. Remove this account and issue XXXX for all violations. 

XXXX XXXX # XXXX Account marked as open. No monthly payment amount listed. No payment history. No method of verification. Incomplete account information. Remove this account and issue XXXX for violations. 

XXXX XXXX XXXX # XXXX Marked as an open account. No payment history listed. Has an open date of XX/XX/XXXX with no other account information. No monthly payment mount listed. Remove this account and issue XXXX for all violations. 

Also attached are photos pulled from the actual report supporting all errors and missing information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief