Consumer complaint received 2021-07-22
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
I have been trying to get help with my login for 2 hours today on XX/XX/XXXX from XXXX XXXX. to XXXX XXXX. on TransUnion website in order to dispute my information. I sent an email on XX/XX/XXXX to their Tech support department explaining that I was having difficulties with logging on and due to my XXXX and not being able to get to a computer I sent my dispute letters along with my identification hoping that they would send it or forward it to the dispute department or at least contact me back and help me but I received no response. After I was able to finally log on to TransUnion website with my new password I wasn't able to dispute anything and was told to try back later and that was since XXXX XXXX. today and it is now XXXX XXXX. tonight. I am experiencing heavy identity theft issues to the point where I am very uncomfortable with trying to dispute over the phone or send by mail but their website states that I am supposed to be able to upload my documents and dispute online which is very safe for me to do so on my home XXXX internet service but for some odd reason it is not going through and that reason is because someone keeps intercepting it interfering and my home internet service but I have to pay a lot of money for but I don't get the service that I'm supposed to receive. My dispute is regarding old addresses that is continuously using me as if I still live there on Section 8 since I was approved XX/XX/XXXX at the address of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX Nevada XXXX in unit XXXX from XX/XX/XXXX to XX/XX/XXXX when I was discriminated against and made to leave after cleaning my credit through the XXXX credit repair program I paid a lot of money for. The next address is in regards to the XXXX XXXX located at XXXX XXXX XXXX XXXX Apartment XXXX XXXX XXXX Nevada XXXX where they have ultimately discriminated against me in every way possible known and unknown to man that could be done to anyone through government officials escorting them into it such as destroying my home my furniture my clothes still in my food entering in my home every time I leave putting sirens on me each and every time I left putting sirens on me each and every time I came home what is Sirens on me on utilities used in my home and stealing my deposit. The services they use was a police department for that area code or wherever they came from that felt like being crooked with the main source of discriminant being medicwest ambulance along with XXXX ambulance along with Guardian ambulance along with the fire department such as Firehouse 61 and the firehouse that is around the corner from it I'm not sure what they are I think it's Firehouse 25 or something like that I'm not sure but they are around the corner from the XXXX XXXX. I was at the XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX and now I'm at the XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX Nevada XXXX but when I got my credit report it show that the XXXX XXXX XXXX XXXX and XXXX address is on there twice as if I moved in and out this year and when I first moved in for the year of XXXX it also showed the XXXX XXXX on there twice as if I moved in there and never left until after XX/XX/XXXX I'm at this apartment it doesn't even show that I came here on XX/XX/XXXX it shows that I came here XX/XX/XXXX which is an absolute lie. I also want to report XXXX XXXX XXXX phone service had problems with in the past at the XXXX XXXX to the point where I had to get rid of it but when I moved in this apartment they have it set up where you have to pay for their service automatically which is about {$50.00} from the start every month and then if you want a better service which is what you would need to watch TV good you'll end up more like I have to but I want to report them because of how I noticed my internet service is being interrupted and it seems to be happening through within their company I noticed people coming in XXXX  Vehicles when I leave my home and then when I return to my home there's certain things wrong with my services such as things I've placed on XXXX for sale at One price and when I came back home someone changed it to another price that I had before. Another time I've noticed them coming as I leave and there was something wrong with my TV. I just want to be able to report online and upload my report that I have to get rid of these addresses off me that I no longer live because I'm sick and tired of people coming in my home as if they live here every time I leave. Another address I want to get rid of is an address someone got on my birthday XX/XX/XXXX at XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Nevada XXXX which is a fraudulent address I found on my credit report I would like to be deleted. When I went through the XXXX XXXX credit repair program it said that all three credit bureaus have fax numbers but when I talk to TransUnion they are telling me they don't have a fax number when it fact that there is a fax number for them but they're not releasing it unless they've changed since I've studied could be possible but I did read online that there is a such thing as all three credit bureaus have a fax numbers to send your faxes for your disputes instead of having to send it by mail or talk over the phone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation