Consumer complaint received 2016-02-24
Company: INTERFIRST MORTGAGE COMPANY
State: TX
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
On XXXX XXXX, XXXX my mortgage bank, Interbank ( merged with XXXX ) foreclosed on my home. Interbank refused to give me a XXXX Notice of Default, they just excelerated my loan. The last notice of default that I received from Interbank ( XXXX ) was in XXXX XXXX. I filed bankruptcy twice, the first bankruptcy failed the XXXX was confirmed. Interbank objected to everything, the automatic stay and the confirmation. Interbank demanded that I stop making payments at the bank and demanded that I mail my payment to a XXXX. When I mailed my payment to the XXXX. XXXX the mail had been forwarded to Rhode Island. It took Interbank 15 days to receive a payment that I mailed from same XXXX XXXX that the XXXX. was located. Interbank used the late payment to get the automatic stay lifted. I made payment totaling roughly {$20000.00} between XXXX XXXX and XXXX XXXX. When the stay lifted, I repeatedly requested the amount to cure my loan. All request for the amount to cure was ignored. Interbank has raised my mortgage payments without explanation or notice ( they withdrew payments from my account ), they forced me into an escrow account by keeping more than {$7000.00} in escrow for property taxes at closing in XXXX. They have collected payments for my home owners insurance policy via escrow even though they were aware that I obtained and paid the policy myself. They claim that they made payments to the insurance companies for my homeowners policy but they have not provided any proof of payment. The insurance company has stated that they have not received payments from Interbank and/or XXXX. They presented a HUD 1 form that was different from the HUD-1 form that was given to me at closing. The HUD 1 form that I have states that my loan does not have a balloon payment. Six months after my loan clothes they realized that they did not use the correct TIL form, so they lied about the reason that they needed me to sign the form again. The stated that the reason was related to attorney fees, but a quick review of the document shows that is false. Vintage bank asked me to back date the form to the date of closing and 30 days prior to closing. As a result of multiple mistakes being made on the form, i.e wrong closing date, wrong interest amount, wrong fee amount and wrong form, I had to sign several of the same form until they got it write. XXXX President and XXXX. XXXX did not allow me to choose a title company even though I paid the title fee. I had to use XXXX XXXX XXXX XXXX, which is located in the same building as XXXX. XXXX and XXXX XXXX XXXX XXXX conspired to conceal the lien that was placed on my home in XXXX, prior to my purchase. I just recently found out about the lien. I entered into a lease-option purchase contract ( executory contract under Texas Law ) with XXXX in XXXX. I paid {$100000.00} down payment and made payments of {$3000.00} a month from XXXX XXXX until XXXX XXXX.XXXX had agreed to finance the purchase with a 30 year mortgage at the end of the lease. In XXXX of XXXX ( end of the lease ) I had to pay {$12000.00} to cure my default. Instead of giving me {$27000.00} credit for payments made during the lease term. XXXX required an additional {$50000.00} down payment to finance my loan AND instead of a 30 year mortgage XXXX forced me into a 3 year Balloon Mortgage. If I did n't want to do the loan, I would forfeit the {$100000.00} down payment. So of course I did the loan. XXXX has denied that I paid {$100000.00} as a down payment in XXXX XXXX. They claim that it was just a lease. XXXX now Interbank ( merger ), has consistently conducted business in a deceptive manner. XXXX/Interbank has broken multiple laws and has committed mortgage fraud.

Company response to consumer: Closed with explanation