Consumer complaint received 2021-04-21
Company: U.S. BANCORP
State: OH
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
This is a follow up to my original complaint ( # XXXX XXXX filed back in XXXX or XXXX of 2020. I did receive an official response from US Bank on XX/XX/20 and it was an insufficient reply and of course there were key pieces of communications they could not locate when they reviewed the claim which I submitted in my original complaint. This is a blatant denial of culpability on US Bank 's part and further evidence of their refusal to perform their obligations as a PPP loan processing financial institution. I have since been trying to resolve this issue w/ US Bank by trying to reach their PPP Liason which no one seems to know who it is, how to contact this person or how to find out who this person is ... 

I have reached out to the XXXX several times and have had many conversations with the SBA. I was told specifically that US Bank DOES HAVE the authority and ability to contact the XXXX to review and revise any previously funded loan that may have been erroneously calculated. US Bank 's reply stated that is is the borrower 's responsibility to provide accurate numbers and loan amount and this is in fact not the case. It was my responsibility to submit income information, it is the responsibility of UD Bank to assure the proper loan amount is calculated and in this case they did not and then they misinformed me of my follow up resolution options. I have all the documentation to prove how poorly US Bank handled this process, which I submitted in my original complaint and they chose not to look into or acknowledge. I have attached US Bank 's reply to my original complaint and have highlighted the area where US Bank is at fault and is evidence of them neglecting to own up to their responsibilities. US Bank is in direct violation of their responsibilities and obligations as a financial institution authorized to process PPP loans. done so in error. Furthermore I was told that it is the sole responsibility of US Bank 's to initiate this action which can simply be done by a US Bank PPP representative simply contacting the XXXX with a request to reopen and review the loan. I was further told that I would have a difficult time in finding anyone at US Bank who would be willing to do this because it is a tedious process. I am plainly being denied the opportunity by US Bank to rightfully receive the appropriate funds due me through the PPP program which was set up to help small businesses effected by the pandemic such as myself. 

In closing, I'd like to CFPB to pull my originally filed complaint that contains date specific events and details that will support this second complaint. This previous process did nothing but provide US Bank a forma ; platform to reply and deny any wrong doing which I can prove where they have made several errors. I am looking for a more in depth and in person resolution option this time as opposed to a blanket emailed letter from US Bank denying any wrong doing. I look forward to your prompt reply and hopefully a more in depth involvement in bringing resolution to this matter. 

Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation