Consumer complaint received 2022-12-01
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
IN NEED YOUR HELP!! MY CREDIT IS RUINED AND MY SMALL BUSINESS IS AT RISK OF CLOSING! A negative report has caused my credit score to drop over XXXX points from EXCELLENT to FAIR and caused me to be denied credit and lines of credit closed!!!! On XX/XX/2022 I got an alert from several credit monitoring companies that I had a charge off posted to my personal credit and it would have a negative impact on my credit. I reviewed my credit report and it showed a {$72.00} charge off from XXXX XXXX XXXX. I went into a XXXX branch and they gave me the number to the team at XXXX who handles the credit reporting. Upon calling, they informed me that the charge off should not have been posted to my credit because on XX/XX/2022 I had gone into a branch to sign the papers to have my name removed as joint signer on a checking account. The checking account was charged off on XX/XX/2022 and it should not have posted to my credit. XXXX informed me that I needed to file a dispute with the credit bureaus and they would validate that the information should be deleted from my file. I did that and Experian updated and closed the dispute on XX/XX/XXXX stating that XXXX validated the account as accurate and it would not be removed, this caused a ripple effect to the other credit bureaus to close their disputes as accurate. I called XXXX back and they assured me that they had not sent an answer to any of the bureaus to confirm or deny the validity of the account. I had to open another dispute with Experian, XXXX and XXXX to start the process ALL OVER AGAIN. I spoke with Experian again on XXXX and they informed me that it was validated with the creditor and that because the first dispute was " worded incorrectly '' that it would not have been removed from my report anyway... even though one of XXXX representatives is the one who opened the first dispute on my behalf. I was told that I would have to wait ANOTHER 30 DAYS for them to investigate. They could not assure me that the wording on this second dispute would not result in the same issue and cause me to have go throught this tiring process again. This inaccurate negative positing has caused COMPLETE DEVASTATION to not only my personal but to my small business, I have been denied credit because of this as well as had credit limit decrease that I rely on to run my small business. I need my lines of credit and credit cards!!! I NEED YOUR HELP TO FIX THIS AND TO KEEP THIS FROM HAPPENING TO OTHER CONSUMERS!! We are at the mercy of the persons pushing the buttons! You need to hear the voices of the consumer, not only in complaints but in your board rooms when you are making these rules. It is not in the favor of the consumer at all. You have given all the power to the creditor and the credit reporting agencies, and they know this and they prey on us! Experian would not even give me The telephone number to the CFPB, the rep told me I had to XXXX IT TO FIND IT!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief