Consumer complaint received 2020-08-24
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Capital One reduced my credit limit without any notice. 
That is bad business and can effect my credit score. 
************************************************************************Skip to content Don't Leave Money On The Table Save Money Where ever possible Menu Home Guide Credit Card & Bank Account XXXX XXXX XXXX XXXX XXXX XXXX & Bank AccountCapital One Lowering credit limit for card holders XX/XX/XXXX Capital One Lowering credit limit for card holders Based on the recent reports, It looks like Capital One is lowering credit limit on its credit cards. Its still not clear on what basic these limits are decreased but many people found that their credit limits were decreased drastically. Few example : Savor limit decreased from around XXXX to XXXX Venture limit decreased from XXXX to XXXX QuickSIlver limit decreased from {$7500.00} to {$1500.00} Business cards limits are also decreased Some people dont see any changes. We know many issuers are doing this because of COVID as credit card companies wants to reduce the risk because of financial uncertainty. 
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Capital One Is The Most Complained-About Credit Card Company XXXX XXXX XXXX EDT By XXXX XXXX @ XXXX what's in your wallet capital one cfpb credit cards XXXX XXXX  XXXX XXXX XXXX XXXX ( XXXX XXXX ) Since the Consumer Financial Protection Bureau opened its credit card complaint portal in XXXX XXXX, more than XXXX complaints have been filed with the CFPB. And while the 10 largest credit card issuers account for 93 % of all those complaints, one company is responsible for more than 1-in-5 of  all complaints filed with the Bureau : Capital One. 

Thats according to the XXXX XXXXXXXX XXXX XXXX XXXX new report [ PDF ] that analyzes some of the available data about the CFPB complaint portal. 
With XXXX complaints filed between XXXX XXXX and XXXX XXXX, Capital One cards accounted for 21 % of all consumer gripes. Citibanks credit cards were the second most complained-about ( 4,514 complaints, 18 % of the total ), followed by XXXX XXXX XXXX ( 3,320 ;  13 % ). 

Problems with Capital One cards appear to be a nationwide issue, with Cap One receiving the most complaints from consumers in 43 states. In six of the remaining states Connecticut, Maine, Maryland, New Mexico, New York, Utah Citi earned the most complaints, with XXXX XXXX XXXX being the most-hated card issuer in Alaska. 
The complaint portal isnt just for consumers to scream into a black hole about their credit cards. The idea is that the card company is supposed to respond to each complaint within a given time frame. Of course, the cardholders arent always pleased with the card companies responses. 
If the consumer is unhappy with the card issuers response to the complaint, he can file a dispute. Once again, Capital One cardholders filed the most disputes ( 1,044 ), meaning about one out of every five Cap One complaints were disputed. This may have been the largest number of disputes, but its not the highest rate. That belongs to XXXX XXXX, where cardholders disputed 26 % of the resolutions suggested by the card issuer. 

In terms of what people are complaining about, billing issues represented the largest percentage of complaints ( 18 % ), followed by gripes about interest rates ( 10 % ), identity theft ( 7 % ), credit reporting ( 7 % ), or closing and canceling accounts ( 6 % ). 
In the end, the majority ( 60 % ) of all credit card complaints are resolved with merely an explanation from the card company. Complaints resulted in monetary relief 29 % of the time, and with some sort of non-monetary relief in another 10 % of cases. 
Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. 
XX/XX/XXXXBy XXXX XXXX XXXX XXXX what's in your wallet capital one cfpb credit cards XXXX XXXX  XXXX XXXX XXXX express Previous Tractor-Trailer Overturns, Spills 40,000 Pounds Of Chicken Next XXXX XXXX Pricing May Drop Call On Potential XXXX Merger Related a look at the complaints Complaints About Student Loan Servicing Increased 429 % In Past Year if you don't have anything nice to say Credit Bureaus, XXXX  XXXX XXXX XXXX XXXX XXXX Top List Of Most Complained-About Financial Companies another increase Complaints About Student Loan Servicing Increase In Nearly Every State do not pass go Proposed Rules Would Take Away Banks Get Out Of Jail Free Card Part of Founded in XXXX, XXXXt is an independent source of consumer news and information published by Consumer Reports. 
About Us Connect With Us No Commercial Use Policy Privacy Policy User Agreement Work With Us Privacy Policy User Agreement XXXX Consumer Reports Capital One bank has reduced my line of credit for " inactivity ''. 
Evidently there are alot of complaints online about Capital One bank reducing credit limits, and closing accounts with out any type of notice being sent out. Supposedly Capital One is notorious for this type of banking practice. 
That is bad business. I feel there are enough legitimate complaints online to begin an investigation into Capital One banking practices.

Company response to consumer: Closed with explanation