Consumer complaint received 2015-06-26
Company: CAPITAL ONE FINANCIAL CORPORATION
State: DE
Product: Credit card
Issue: Billing statement

Complaint:
Dear Sir or Madam : Please post this so that the customers can be warned that the creditors from the credit card industry are dishonest rude unprofessional heathens that are continually adding on all kinds of fees and interest to your balance and charging you for items not purchased on your statement. Number one continually check your statements and beware if your bill is constantly going up every year and never goes down. Also I have been with XXXX Capital One, and XXXX XXXX XXXX, and XXXX and XXXX XXXX since XXXX. My creditors have refused to send me and audited statement from when I first opened the account from XXXX until present, of how many times that I actually used the card and fees and interest added to the account. Then I want to read the numbers and see if my creditors have charged me for cash advance s balance transfers fees etc. The only thing the creditors say is that the account is fine which is a lie from XXXX and send me a few statements from the year XXXX. I am not paying back {$20000.00} dollars.I have called and spoken to staff XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX and Mgment from Capital One about the problems of fees and interest with no solutions. 
Do not close down your account unless you want your credit score to go down on your credit report. The creditors will not tell you this information. You can purchase the book called Debt Cures buy XXXX XXXX out of the bookstore for {$10.00} dollars or a little more. How to deal with the corrupt creditors and Debt collectors get out of debt. 
The policies are corrupt and designed to keep you in bondage. I have also filed a number of complaints several times with the Consumer Financial Protection Bureau XXXX XXXX, XXXX and XXXX XXXX and XXXX XXXX with no answer. I have filed a complaint with the Better Business Bureau and called a number of times to get my minimum payment lowered. You guys did not respond until I had reported my creditors to the Federal Reserve Consumer help complaint online. This is when the Consumer Financial Protection Bureau had finally responded to my request. Capital One XXXX XXXX XXXX and XXXX XXXX have XXXX have lowered my credit limit and constantly charging me for items not purchased and adding on all kinds of fees to the account. I am not giving my creditors any more money until the the balances are much lower or disappear and I get my audited statements and do my own investigation. The general public we should boycott the credit card companies and file reports against them and not pay them there money until they take of the fees and interest and hidden charges of our accounts. March and get them closed down. There needs to be regulations on the credit card companies not to be allowed to continually adding on all kinds of fees and interest to your bill. Every month raise your minimum payment XXXX dollars and more Capital One. I have filed a complaint with the attorney general of Delaware XXXX XXXX XXXX for fraud. There will be XXXX to pay from the XXXX for fraud and taking advantage of the general public and having no programs to help the people and destroying the public. Ms XXXX

Company response to consumer: Closed with explanation