Consumer complaint received 2016-10-12
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IN
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Shopping for a loan or lease

Complaint:
I have an auto loan with XXXX XXXX Bank, not by my choice, this was the bank the dealership dealt with when I purchased my car. I have been paying on this loan, on time with exact payment needed each month, for over a year. Since the recent issue with XXXX XXXX, I decided I would like to refinance my loan through another bank. I found, what I thought was a " reputable bank '' to assist in this matter. I decided to attempt to refinance my loan through Fifth Third Bank, as they had a special of three months deferred monthly payments, which would have helped me immensely, since I am on a limited income of social security XXXX. The banker I dealt with is at the location of XXXX XXXX, XXXX, XXXX. named XXXX. I do not have his last name, but would be able to get it if needed. 
When we reviewed the load refinance, the day I was there with him, he informed me I may be able to get a lower interest rate also. That was last week. Again, at the time, he ran my credit and stated that I have a credit score of XXXX, which not only allows me to be approved, but also will lower my interest rate. 
I received a message from XXXX last Friday, XXXX, to return a call. He did not state on the message that it was urgent, so I did not have a chance to return the call until Monday. When I returned the call, I had to leave a message for XXXX, another back employee, as I was then told that XXXX was on vacation this week. I was playing telephone tag with XXXX, who left me a message on Tuesday that my loan HAD NOT been approved. I was shocked, as I actually saw paperwork that showed I WAS APPROVED while in XXXX office. I could not reach XXXX to speak with her directly until I tried to reach her several times on Wednesday, XXXX. At the last time I tried to reach her on this date, I again spoke with another bank teller, XXXX, who told me she left to go home early today. So I told him I needed to speak with SOMEONE TODAY. He then directed me to XXXX, who informed me that my loan has been denied, for various reason, NEVER EXPLAINED TO ME PREVIOUSLY. XXXX was quite rude, stating she was, " only trying to help me. '' I told her maybe I was being rude but I did not appreciate being told one thing and then something else entirely different the next time. She apologized, and said " the loan is not done until all the paperwork is signed. '' I told her I DID SIGN PAPERWORK WHICH WAS SUPPOSED TO BE THE FINALIZATION OF THE LOAN. 
I guess no bank is worth trusting any longer. I had a home loan with XXXX, who was supposed to help those of us who had financial problems in 2008, attempting the HARP loan 3 times without success!! That was just a big farce. Now I have an auto loan with XXXX XXXX and we all know the corruption of that bank! I have my banking with XXXX, never had a problem with them, if they do something I will be XXXX for XXXX with all the big banks, NOT TO MENTION THIS ISSUE WITH A BANK I never heard of. I hope you will do all you can to assist me in this matter. Sincerely, XXXX XXXX XXXX, ( XXXX ) XXXX, XXXXXXXXXXXX

Company response to consumer: Closed with explanation