Consumer complaint received 2016-01-11
Company: Ditech Financial LLC
State: AZ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have written to GreenTree Servicing multiple times over the past year and a half requesting them to remove this account from my credit report due to it containing incorrect information, effecting my ability to attain a higher paying job, and effecting my qualification to purchase a home. Each time they have procrastinated, taking months to reply, or retaliated by changing the account to a more negative wording. 

In XXXX XXXX I was offered a job at a major bank, I was offered a position with an annual salary of {$18000.00} more than I currently earned, plus bonuses which could be another {$15.00} to {$20.00} XXXX per year. However, after performing a background check, they discovered that I had an account with GreenTree which was closed with a balance in early XXXX. After calling to determine what the specifics of that account were, they recinded the offer due it being a foreclosure. After I wrote to GreenTree requesting to lessen the negativity of the account on my credit report in hopes of retaining the job, they took three months to come to a determination that they do not remove information from credit reports, and retaliated by updating my credit report with more negative terms. With that change to my credit report the account appears to have been updated more recently, thus my credit score was lowered. 

Account background : Back in XXXX, we tried to work with original lender ( XXXX XXXX ) and GreenTree Servicing to avoid foreclosure. When I lost my job in XXXX XXXX we notified the original lender ( XXXX XXXX ) the first week that we were unable to make the $ 1750 monthly payments on our {$200000.00} mortgage. They were unwilling to work with me on new payment terms or allow a short sale. They threatened foreclosure, and we moved out of the house in XXXX XXXX. The account then went to GreenTree Servicing. We attempted to short sale again, we even had an offer from a buyer to purchase the home, which had been on the market for several months, but GreenTree declined. We also offered the keys/deed in lieu of foreclosure, and were denied after multiple requests. We were never offered any reduced payment terms, or any alternative to foreclosure. The foreclosure was completed in XXXX XXXX. I later found out that they denied short-sale and deed-in-lieu because we no longer lived in the house, which was ironic as we moved out after they notified us they were foreclosing. 

My credit report shows a monthly payment of only {$610.00} for this account. Ironically, if I had been offered those reduced payment terms then I could/would have kept the house, even without finding new employment. That incorrect monthly payment amount makes me look very pathetic, like I abandoned a {$600.00} a month mortgage. I requested GreetTree to fix this incorrect amount. After a few months of waiting, they declined again saying they do not remove information from credit reports. 

According to the Fair Credit Reporting Act, 15 U.S.C. 1681, negative accounts are legally reportable for a maximum of 7 years, XXXX XXXX for this account. Now that the maximum time for this negative account to appear on my credit report has been reached, the account terms are listed incorrectly, GreenTreen gave no alternatives to foreclosure, and GreenTree retaliated after my initial request, I demand this account be removed from my credit history in all major credit bureaus. 

As GreenTree is again ignoring my written requests, I am working with the CFPB to get this resolved quickly so I may purchase a home. Removing this account from my credit report does not harm to them, I do not understand why this company continues to act like such a stubborn, stuck up, jerk.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation