Consumer complaint received 2021-02-07
Company: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On Monday XX/XX/XXXX I ordered a XXXX XXXX XXXX processor from XXXX for {$130.00}. On XX/XX/XXXX I received an email from XXXX stating the processor had been delivered however, there was no package to be found. I thought the package was delivered to a neighbor by mistake as this has happened before so I waited until the next day to see if it showed up, at approximately XXXX on XX/XX/XXXX I called XXXX XXXX inquire about the package.XXXX told me it was delivered in my name to XXXX , FL XXXX but the street address did not match mine.I asked what address the package was sent to and was told that they could not give me that information for security reasons. I then contacted the seller through XXXX and asked why the processor was sent to a different address than what was listed on the XXXX confirmation email, after waiting a week, they never responded.I then contacted XXXX and asked them to step in.On XX/XX/XXXX I received an email from XXXX stating that they had proof it was mailed to my address and left at my front door and they closed the case. On XX/XX/XXXX I contacted XXXX ( I attached my credit card to my XXXX account and this is how I payed for processor ), and opened a dispute with them thinking that they would check with XXXX as XXXX wouldn't, but I was wrong, they came back with the same answer as XXXX and wouldn't call XXXX either. I then called my Credit card company opened a dispute and explained what had happened and asked them to call XXXX to verify the information.On XX/XX/XXXX I received the response they had proof the merchant sent the merchandise, I called them ask them if they had called XXXX to verify and they told that they won't call XXXX. I asked them how they could say they were investigating if they don't ask questions? I then called XXXX again and explained the situation I was having with XXXX, XXXX and my credit card company. XXXX then emailed me with the information I was looking for, the actual address where the package was delivered to. I faxed this to my credit card company on XX/XX/XXXX and called to comfirm that they had received the information, which they did. On XX/XX/XXXX I received a letter with so called " proof '' from my credit card company stating the merchant has not violated the terms and conditions of the contract, I called them to ask why and they again said that they have " proof '', I asked about the proof I sent them and they said they were disreguarding that proof. I am sending you a copy of their XXXX deliver confirmation they sent as " proof '', if you notice on their XXXX form it says the package was left at the front door however it does not have my name on it or even a street address listed, this is their proof? I pointed this out to them but they didn't seem to care. I have also attached a copy of the email and attachment I obtained from XXXX. I don't expect you to just take my word so please call XXXX ( XXXX ) and give them the tracking number and ask them if it was sent to my address, both can be found on my XXXX order confirmation which is also included in the files I sent. Thank you for all your help in this matter!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief