Consumer complaint received 2015-05-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
Please review case submitted by XXXX XXXX ( formerly XXXX XXXX ). If you require additional information, please contact me in a reasonable amount of time at XXXX. 
Case number : XXXXBackSTATUSReview completedResponseBank of America is reviewing your inquiry. We require additional time to provide you with a complete response. We will update the status of your inquiry on the portal with our response as quickly as possible. 
WHAT HAPPENEDDescribe what happened so we can understand the issue ... 
Deceptive practice - billing for services that were cancelled. Bank of America has refused to close safe deposit box despite many attempts over the past five years. BofA continues to ignore requests to close the safe deposit box and continues to bill for services that are not used. 
Product Bank account or service : Other bank product/serviceIssue Account opening, closing, or managementDESIRED RESOLUTIONWhat do you think would be a fair resolution to your issue? 
Close account, stop billing for services that are not used. DO NOT ask for us to spend ANOTHER series of hour long phone calls and office visits in order to get resolution. 
MY INFORMATIONContact informationMailing addressXXXX XXXX XXXX XXXX XXXX GA XXXX StatesEmail XXXXXXXXXXXX XXXX XXXX XXXX am submitting on behalf of Myself Someone elseSomeone elseUnited StatesPRODUCT INFORMATION Billing address is the same as mailing address. 
Account number Box # XXXXInformation about the companyBank of AmericaUnited StatesSupporting documentsPDF document XXXX ( XXXX KB ) COMPLAINT HISTORYAuto-Response XX/XX/XXXX XXXXWe 've completed the review of your complaint. 

To review the full results, log in : XXXX 

We ca n't include the full results directly in this email because they sometimes have sensitive information, and we want to protect your privacy. 



Thank you, Consumer Financial Protection Bureauconsumerfinance.gov ( XXXX ) XXXX ( XXXX ) Auto-Response XX/XX/XXXX XXXXThe company has provided a partial response to your complaint number XXXX describing the steps taken so far to address your issue. They stated they are still working on your issue, and you should hear from them again within 60 days. 

XXXX the details of your complaint and the company 's response so far at : XXXXWe will let you know as soon as we receive an update about your complaint. 





Thank you, Consumer Financial Protection Bureauconsumerfinance.gov ( XXXX ) XXXX ( XXXX ) Auto-Response XX/XX/XXXX XXXXWe 've sent your complaint to the company for a response. 

We will let you know when the company responds. The response should include the steps they took, or will take, in response to your complaint. 

You should receive a status update within the next 15 days. 

You can track the status of your complaint at : XXXX 




Thank you, Consumer Financial Protection Bureauconsumerfinance.gov ( XXXX ) XXXX ( XXXX ) Auto-Response XX/XX/XXXX XXXXWe received your submission and will review it as soon as possible to determine if it involves a Federal consumer financial law within our authority. 

Depending on what we find, we will : Send your complaint to the company for a response ; or Send your complaint to the appropriate regulator or help you get in touch with your state and local consumer protection office if your complaint is not within our authority ; or Let you know if we need more information to continue our work. 

While we ca n't give legal advice or represent individuals in legal matters, if you want more help you can contact a private attorney or your local lega

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation