Consumer complaint received 2016-09-15
Company: Supreme Lending
State: CO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Credit decision / Underwriting

Complaint:
Our family prequalified through supreme lending for a mortgage XXXX. They told us our loan looks good, told us how they could do a quick close. That sounded great to us, we could be in a new house shortly after the school year started. We turned in all our documents was told everything looked good then approximately 3 weeks had gone by time to enroll our son in school. We called the mortgage company confirming our loan. We were told our loan looked good but they could n't find an appraiser for 2 weeks minimum. We had to postpone closing, told us if we could find an appraiser to get it done we could close on time. We did, all the sudden their appraiser could do it but had to postpone closing a week. That 's when the problems started. They had lost or never received many of the documents we gave them. This is the first time we were notified of the problem. Because of the " your loan looks good, no problem " we enrolled our son in school. A week before closing the loan still had not been to underwriting. Still missing documents that were resent 2 and 3 times. They had a page here or a page there, but missing page # s ... Sent them again, " they must be going to spam '' is what we were told. I reopened all documents verified info. And told them I 'll be there tomorrow after work. I sat in supreme lending conference room for over an hour waiting for them to receive a fax from our bank that was sent before I arrived. Was lied to about being able to close on time, told they do n't have a spam file in their email. I have all these email conversations saved between me and the assistant loan officer. Come to find out from the branch manager, " there 's no way to close in 3 days, there is a 3 day wailing period after loan is accepted. We had n't even made it to underwriting yet. I came unglued, my documents had been lost multiple times, lied to about closing on time but late according to original contract because of shady appraisal deal. My son is in a school XXXX miles away from home because '' your loan looks great, solid '' I think is what we were told. The deadline to loose our earnest money was 2 days away, I told them I need an answer before I loose more money in this shady situation. I looked at reviews on line and by chance one of my employees was having same issues with his loan. We got to talking, same company '' SUPREME LENDING '' our loan was denied the next day. Now we 're in underwriting at another company with a real pre approval. I believe supreme is misleading, mishandles documents, and not honest or up front about their appraisals. I have requested them to return my documents they did n't loose and destroy all vital info we have them. No response to this point. STAY AWAY FROM THIS COMPANY " SUPREME LENDING '' very shady. I 'll be happy to share all our email conversation, check out the customer reviews, you 'll fine this to be a common practice for that company. Not to mention everytime we communicated our interest rate went up.

Company response to consumer: Closed with explanation