Consumer complaint received 2017-01-19
Company: CITIBANK, N.A.
State: NV
Product: Credit card
Issue: Delinquent account

Complaint:
Sometime in early XXXX XXXX, I received a letter dated XXXX/XXXX/XXXX from XXXX, XXXX XXXX XXXX ( XXXX # XXXX ) a collection company about a Costco Anywhere XXXX XXXX card with an account number ending in # XXXX. I immediately called my Costco Citicard that I use to inquire about this account ending in # XXXX but I was placed on hold several times and was given a different number to call each time as according to the representative that I spoke to that since this account is now closed I needed to speak to another department. I called for XXXX consecutive days trying clarify where the {$290.00} balance that has been transferred to a collection agency came from since this was the first time I had any knowledge that I have a balance on a credit card that I thought I had already closed early in XXXX when I closed by business. But no one can give the information and I was given a number to call to find out. But after calling the number I was given I was given the same information that another department was handling my case. Then on XXXX/XXXX/XXXX I received a statement from Citicard address to my home address with a statement address to my old business address. On this statement, it lists the amount owed past due of {$290.00}. I called immediately the number on the statement that evening but the office was closed. Today, XXXX/XXXX/XXXX, I called again after speaking with the representative for nearly an hour trying to get an information on where the charge came from I was told that the charge of {$110.00} was charged on the Costco XXXX XXXX ( which was later transferred to Citicard Visa when Costco switched from using XXXX XXXX to XXXX ) in XXXX XXXX and since then has been accumulating late charges and interests. I informed the representative that this was my very time to see a statement on this amount owed. I always pay my credit cards in full and thus have excellent credit history. I am afraid that this single transaction of {$110.00} which has grown now to {$290.00} and continues to grow from added interest and late payment penalty will put a big dent to my credit. Had I known that a credit card I no longer use since early XXXX when I closed my business had a balance, I would have paid it in full. I never received any statement in the mail regarding this charge except for the statement I received on XXXX/XXXX/XXXX. I was given instruction to fax a letter explaining my situation which I did earlier today. In that letter I explained as above that I never received any statement or notification of a delinquent account. I also stated that the {$110.00} original charge for the Costco membership renewal was likely valid since I do use Costco and I am willing to pay that amount in full but was told that the representative is not authorized to received payment unless it was in full payment of {$290.00}. I am not sure of what my right as a consumer in this situation and I am seeking the assistance of this consumer protection agency.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief