Consumer complaint received 2015-07-10
Company: TD BANK US HOLDING COMPANY
State: NJ
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
TD Bank hit my account with over {$200.00} in over draft fees unfairly for {$10.00}. My TD bank phone app showed me that I had funds in my account so when I needed to purchase something I did. The next day the TD app showed me that I was over drafter by {$10.00}, I went into a TD branch the same day which was a Sunday where a banker told me that because it was a weekend I had until the end of the next business day ( Monday XXXX to make a deposit before I received an over draft fee.So I made a {$60.00} deposit, my account should have evened out, yet by Monday afternoon they charged me {$100.00} in fees for each of the transactions made over the weekend which only totaled {$10.00}. When I called customer service they were of no help, I explained to them that I made a deposit in my account on Sunday before the next business day as their policy states so I should not have been charged with the OD. But the rep told me that there was nothing they could do for me, given that my account was over drafted due to their fees, I was unable to use it so I was shocked to find out that TD then charged me an extra {$35.00} OD fee for an attempted charge on my account. I apparently had an auto transfer set up for my savings account, which was attempted but not successful since I no no funds in my account. Yet TD still charged me {$35.00} for the attempted transfer which I explained to them was automatic and that I was n't aware of. It is n't fair that I have to pay a fee because someone else tried to debit my account and they did not honor their own policy of not charging me an overdraft fee until the next business day. So they have now succeeded in charging me {$220.00} in fees for being over drafted {$10.00}, that is beyond excessive. When I went into a nearby TD branch, the banker told me that they charged me because I apparently had Over draft protection on my card which allows transactions to go through even when funds are low. I told him no one ever explained to me how the over draft protection worked. Why in the world would I want purchases to clear on my card if there were no fund and I had to pay fees for it later, that just makes no sense and I would never agree to such a thing. They mislead people with that program. They also charged me over draft fees for 2 purchases I made on a Thursday when I had funds in my account, however TD charged me for the purchases the following Tuesday. When I complained, the customer service rep told me that TD reorders your purchases, so the highest amount gets cleared first before the lower amount. This is beyond absurd, so they basically held my purchases from thursday XXXX purchases I made when I had money in my account ) and waited till I made new purchases and reordered them. So purchases made later where processed first because the amounts were higher and XXXX proceeded to charge me for the thursday purchase the following Tuesday. This is an unfair practice, when I purchase something on my card I expect it to go through right away, not held until I make a larger purchase and reordered. This is ridiculous and is how they put their customers into Over draft so that they can collect fees. This is the worst bank ever, its one thing after the next with them and their customer service is never helpful. I 'm just sick and tired of them taking advantage of their customers. I am definitely closing my TD account as soon as I get this situation sorted out. It just is n't fair.

Company response to consumer: Closed with monetary relief