Consumer complaint received 2017-08-25
Company: DHA FINANCIAL, INC.
State: CO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
My wife and I had got into a contract to purchase our first house. We were told it would be by the XXXX of XX/XX/XXXXwhen we would be able to close. We put our trust in DHA Financial and did all that they advise us to do. Our credit cards were all paid to 30 %, accounts were paid off, and no inquiries were posted to me and wife 's credit as we were told to not let happen. Since we were not able to let anything affect our credit we were force to stay in hotels to keep our credit clear which ended up costing us a total of {$6600.00} from XX/XX/XXXX to XX/XX/XXXX. We also had to put our personal belongings into two storages which also cost us {$1100.00}. At the beginning it was our understanding that we had the loan to purchase the house. We gave our earnest deposit of {$4000.00} to Equity Title Associates onXX/XX/XXXXas requested per DHA Financial and our Realtor XXXX XXXX They said the closing was set forXX/XX/XXXX. We waited for a call or email the week of XX/XX/XXXX and no one called or emailed us about anything that week. We called the realtor which she was waiting for the loan company to call her back which they never did. They did n't get a hold of her until XX/XX/XXXXat which this time they said they had a medical emergency and no one from DHA Financial called to inform anyone. By then the closing date had passed which was only known to the lender. At this point the lender XXXX XXXX asked for a copy of our business 's Profit and Loss which we told him we did n't have it and it would take a couple of days. If we wanted to close the lender told us to send our bank statements from XX/XX/XXXX to XX/XX/XXXX and he would do the Profit and Loss himself. The lender at this time wanted us to sign an extension for the week ofXX/XX/XXXX and they would let us know if it was going to be on Tuesday or Thursday but no later than Friday. That week had passed with no closing at all. We told them we wanted to end the contract after they told us it would be the first week of XX/XX/XXXXand they wanted an additional {$6500.00} to take to the closing which to our knowledge never took place and we were still waiting. We have to girls, XXXX and XXXX years old and who needed to be enrolled in school and we could n't afford a hotel or 3 meals per day for XXXX people any longer. School supplies and clothes were need for our children. At this time we wanted our money back to put a deposit down for a house or an apartment for our family because time was of the essence for our girls and due to our financial situation. At which this time we were told we lost our money on XX/XX/XXXX because we missed the closing. We had no knowledge of a closing on XX/XX/XXXX. The realtor had informed us that our closing had never been on XX/XX/XXXX and we told her this is the date XXXX XXXX and XXXX XXXXo had told us over the phone when we called and tried to talk to them ourselves. If the money had been lost it is the fault of the lender due to them not meeting the " Loan Commitment Deadline '' which DHA Financial failed to deny our loan by this deadline. Our realtor has recorded conversations were the lender admits it was his fault that our money was lost. We have called the office multiple times to ask for a return call which at this point no one has called us back. This whole home buying situation has caused so much XXXX for my wife and I. My wife was forced to call in a few times for work which has put her in situation at work where she is on XXXX. Our credit is worst than what it has ever been before we got into this home buying situation. We did n't include the money we had to waste on providing meals for our family for 2 months not having a kitchen to cook in or buy groceries to save money. DHA Financial Inc. has made this home buying the worst experience my wife and I have ever encountered. This was supposed to be our first home we were going to purchase for ourselves and our XXXX children. How can a company play with people 's personal hard earned money with children only to tell them it was their fault for losing thousands of dollars which to my understanding they have a commitment to do what is best for the buyer and making sure them and their money is taking care of.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation