Consumer complaint received 2017-04-30
Company: CITIBANK, N.A.
State: IL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I identified I was a victim of identity theft in  XXXX  of  XXXX  on my credit report, and identified fraudulent charges starting about  XXXX   XXXX ,  XXXX  until current.   I have identified charges through  XXXX   XXXX   XXXX , and  XXXX  going back to  XXXX  and currently I received a letter from the IRS on  XXXX / XXXX / XXXX  that someone is attempting to get my tax information. I have had my mailbox broken into 4 times since  XXXX   XXXX  until current, and have had my data stolen on my computer and phone including the   XXXX   I worked for.     I am disputing all charges from  XXXX   XXXX ,  XXXX  until current on the following accounts.      Citi Thank You Preferred- en ding in  XXXX ,  Citi D ouble Cash-ending in  XXXX ,  Citi Diamond Preferred- ending  in  XXXX ,  Citi Macy's- ending in   XXXX , Home Depot-ending in  XXXX ,  Citi Sears-ending in   XXXX  and any other account numbers in my name.   I am requesting written verification of every account number in my name, in order, from all  Citibank  accounts from the start of the accounts, until current and want all derogatory statements removed from my account.   I have been attempting to verify account numbers with  Citibank sinc e  XXXX  of  XXXX  when I identified I was a victim of identity theft. After numerous disputes includin g Citi Thank You Card, Citi Double Cash Card, Citi Diamond Preferred Card, Citi Sears, Citi Macys, and Citi Home Depot, I was forced to remove disputes through Citibank on my credit report to obtain a refinance on my home. Therefore, taking responsibility for the accounts, and charges on the accounts to refinance so I can pay off my student loans. Citibank has never verified in writing why so many account numbers where opened in my name, and is putting derogatory statements and late payments on my credit report. Therefore, I am unable to obtain a refinance on my home, will have to sell my property,  and move out of my home with my  XXXX  children because   of Citibanks refusal to accept my disputes.
I have attempted to settle with Citibank and can not because of their derogatory statements on my credit report. I am not going to be responsible for fraudulent charges on my account. I dont even know what my real account number is anymore because of so many account numbers issued in my name. I would like written verification of every account number in my name in order from all Citibank accounts from the start o  f the accounts until current.   I identified I was a victim of identity theft in  XXXX  of  XXXX  on my credit report, and identified fraudulent charges starting about  XXXX   XXXX ,  XXXX  until current.   I have identified charges through  XXXX   XXXX   XXXX  going back to  XXXX  and currently I received a letter from the IRS on  XXXX / XXXX / XXXX  that someone is attempting to get my tax information.     I am disputing all charges from  XXXX   XXXX ,  XXXX  until current on the following accounts.      Citi Tha nk You Preferred- ending in  XXXX ,  Citi Doubl e Cash-ending in  XXXX ,  Citi Diamond Preferred- ending in   XXXX  , Citi Macy's- ending in   XXXX , Home Depot-ending in  XXXX ,  Citi Sears-ending in   XXXX  and any other account numbers in my name.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation