Consumer complaint received 2019-06-08
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
XXXX XXXX XXXX XXXX. XXXX XXXX. XX/XX/2019 XXXX XXXX, NV XXXX ( XXXX ) XXXX XXXX To Whom it may concern, On or around the XX/XX/XXXX, I notified B.O.A fraud dept. Of possible online bank fraud involving my business bank account. I was told by fraud dept that the online transactions in question would be addressed and funds would be placed back into account immediately and if Bank of America found that my claim wasnt legitimate then funds would be taken back upon discovery of fraud on my behalf. 
Funds were never put back in my account and I received a written statement from investigators that my claim had been denied and there was not sufficient evidence to support my claim. 
On XX/XX/XXXX I went to the police station and filed a report regarding this matter and gave names of possible individuals involved in my B.O.A claim. These unauthorized charges include ; *XXXX XXXX  purchase *XXXX XXXX XXXX  XXXX *XXXX XXXX XXXX  money transfer I have inquired on my own and and found evidence that leads me to believe that 1 or more of the persons in the original police report is the same person ( s ) who made fraudulent purchases to begin with. I was able to discover screen shots as well as names and addresses of people who committed the fraud. 
1. Screen shot of person other than myself inquiring about my business bank account as well as my personal account as well. 
2. Screen shot of shipping address of persons that may be responsible for fraudulent purposes. 
3. Screenshot of XXXX XXXX XXXX  that was purchased by same person that made XXXX  purchases confirmed by staff at XXXX. ( contact info of staff I talked to regarding this matter ) On XX/XX/XXXX faxed evidence of said purchases to B.O.A. fraud department and again went into B.O.A. Branch with said evidence and had a representative of the bank fax copies of evidence to fraud team. 
( XX/XX/XXXX -B.O.A did put money in my account and then immediately took it out ) As of XX/XX/XXXX my claim has been reopened due to my diligent efforts and investigating on my own and my persistence in the matter. 
I have told B.o.A from the beginning that the fraud was done by individuals who have never represented my company and has assured me that i would be made fully whole while the process was investigated and that never happened. I had expressed on several occasions that I am a new company and my funds being held up for over 30 days would put my business in jeopardy. I have gotten evicted from my office at this point and my belongings are being held as collateral. I believe B.O.A. has not held up to their responsibility to my company in their attempts at resolving this matter in a timely manner because my time in pursuing this matter has cost me a great deal more than just a monetary value that i am trying to retrieve which has led to stress and frustration and has taken a toll on my health. 


Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief