Consumer complaint received 2023-08-01
Company: DISCOVER BANK
State: PA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I had a service center do work on my vehicle totaling almost {$3000.00}. XXXX included fixing an oil leak, codes from my check engine light and an issue I was having with my traction control light that continued to come on, resulting in loss of power. The service department " fixed '' the issue, only to have my vehicle need to go back into the service center within XXXX weeks for the oil leak that was still happening. After they again fixed the oil leak, my check engine light returned, ultimately resulting in me needing to bring it back in a XXXX time. During that visit I was told the valve cover that they had replaced was not seated properly, causing oil to continue to leak onto my new XXXX sensors. They stated they fixed the valve cover and " cleaned '' the XXXX sensor. They ran the vehicle with no issues. Once I picked it up, I drove it less than XXXX minutes and under XXXX miles when my check engine light returned. Again, the code came back to being my XXXX sensor. I asked for them to replace the valve cover, and the replace, not just clean the XXXX sensor and leave those items in my vehicle so I could verify the work was done. Instead, they did more work to the vehicle stating all these things were missed during the initial diagnostic they performed on visit XXXX. This was ultimately over a holiday weekend when they tried to strong arm me into paying even MORE money or they would not return my vehicle. We ultimately came to an agreement, and I picked up my vehicle after they had it for the XXXX time, for almost a week. I picked it up on XX/XX/XXXX. On XX/XX/XXXX, I checked my oil and to my surprise, there was absolutely no oil on the XXXX. XXXX months later, my car started ticking, and the loss of power/traction control light is still an issue. I tried multiple times for them to fix my vehicle to a better standard, or give me a refund so I could go elsewhere to a competent service department, they have denied, both of those requests. I then disputed the transaction with my Discover credit card with multiple documentation including pictures, timeline of events, screenshots of a supporting video documentation, email records, etc. The person from the company of the disputed transaction wrote a XXXX page paragraph that contained false information and the credit card company stated the transaction was valid. I called the credit card company to inquire about what my next course of action was, the woman I spoke to for XXXX minutes tried to help figure out a way to have the dispute reopened and agreed with everything I was saying until she put me on hold and came back XXXX minute later telling me I was out of luck because the case had been closed. I still have yet to receive a valid explaination of how this dispute was in the favor of the service department it was input against and will continue to dispute it being valid. The service center that did work on my vehicle did not finish the job and has ceased all contact in regards to handling the situation. Discover card assumes no liability on behalf of me being their consumer.

Company response to consumer: Closed with explanation