Consumer complaint received 2021-09-25
Company: Paypal Holdings, Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
We are now based in the united states and XXXXThe magnitude of barely circumventing applicable laws under which paypal is outright cheating and scamming people is very dangerous to a persons emotional and physical well being.HOW can the united states govt or any govt. allow a company like this to operate without being held accountable IT IS BAFFLING.PAYPAL ruins innocent peoples lives thats what they do and are experts in. We are sellers .Have been using paypal as our online payment processor for our websites, but are now in the process of removing them permanently.I want everybody to understand the outright immorality, deception crookedness and incredible greed this evil company operates as.Now keep in mind we have been providing paypal with a massive amount of business for many years now a high volume they should be really greatful to us but the treatment is the opposite.I am certain they pull money for no legitimate reason to collect interest and to retain it for as long as possibleAnd here is just one example to prove why that is the case.Buyer purchases something on our website and we get paid from paypal.Keep in mind buyer in this case was in the united states and the item was being shipped from our XXXX office .Buyer chose economy shipping which is 12-16 business days.Less then 5 minutes after the buyer makes a purchase, the buyer is allowed by paypal to file a item not received dispute and paypal immediately pulls the money from our account BUT KEEPS THEIR CUT OR THEIR COMMISION.Now how are we going to deliver a physical product from XXXX to usa in 5 minutes ? Now we won that dispute eventually but the funds were tied up for 1 month AND even though we won paypal still charged us a very hefty XXXX dollar dispute " fee '' which they should only have charged the buyer because the buyer lost the dispute ... in reality paypal charged us who won the dispute a fee and the buyer both+ kept their cut or commision from the transaction and get this they give you a lower conversion rate then the market rate..... INCREDIBLE GREED.This is how you treat a customer who has been providing you such a huge volume of business for several years.? We now have some other disputes open for no good reason and ofcourse these disgusting pigs paypal are holding our money XXXX with absolutely no wrongdoing on our partXXXX we have verified dhl tracking information item was delivered buyer is outright lyeing and paypal helped themselves and took our money.XXXX buyer according to paypal has 10 days to return the item to us ( a beauty lotion which the BUYER CLAIMS IS DEFECTIVE ) now can a beauty lotion be defective? 10 days have passed and we HAVE NOT received it and paypal is still holding onto our money.XXXX paypals policy is the buyer should contact the seller FIRST before filing a dispute with the seller so the seller has a chance to correct things if they did anything wrong and knows the buyer is about to file a dispute .However its a blatant lie on the part of paypal anybody can file a dispute without contacting the seller you see it gives paypal another chance to steal your money and collect interest on it.For this dispute it was taken by united states customs but even though we dont have to we resent it to her and she will receive it in the next few days ... this does not mean these XXXX paypal go into our account help themselves and steal our money when their is absolutely no wrongdoing on our part.go to XXXX paypal your time will come you outright XXXX.

Company response to consumer: Closed with explanation