Consumer complaint received 2016-08-04
Company: DISCOVER BANK
State: GA
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Having problems with customer service

Complaint:
My wife called Discover Financial Services* to inquire about how our recently turned XXXX year old child who just graduated from high school could possibly be targeted for loan and credit card solicitations. 

My child never has, is not now, nor does she have any plans to be employed for the next four ( 4 ) years as she will be going to college full time these next four ( 4 ) years. We were fascinated by these multiple solicitations and excited by the solicitations and of the potential for entering negotiations for a 0 % loan, payable under our terms and conditions. 

In our multiple conversations ( they have been recorded by Discover Financial Services** ) we have informed this predatory lender, Discover Financial Services* , that in my and my wife 's marriage of just short of XXXX XXXX ( XXXX ) years and our lives together ( we are XXXX in our XXXX 's ) other than a mortgage ( for income tax purposes ) we have NEVER, that 's NEVER, applied for a loan... NEVER. So, we are calling to " learn '' more based on their solicitations. 

We explained that we wanted to " learn '' from Discover Financial Services* how an XXXX XXXX XXXX XXXX year old as described above could get a loan. As it turns out, my wife and daughter were preyed upon by these predatory lenders to get our family to unilaterally agree to an application both online and via voice calls as the only way we can get information about their products. Not true as we have now discovered the hard way. There was never any intent by Discover Financial Services* to give my daughter a loan. And we were never going to allow the loan unless they were under our terms and conditions, not Discover Financial Services* terms and conditions. 

It is, as we found out after this horrible experience and as the CFPB probably knows, too, that there is no way, absolutely no way, Discover Financial Services* ever intended to loan an XXXX XXXX XXXX as described above any money without getting into the pockets ( credit ) of their parents. We have now discovered what Discover Financial Services* knew and harbored that information all along and in advance of coercing my wife and child into entering a loan application process. We know, unfortunately, now what a predatory lender is... it is Discover Financial Services*. 

Besides negatively marking up my daughter 's credit history, it has left her and our family with a very dirty feeling and feelings of being abused under the cloak of " federally required '' disclaimers. The term " federal '' providing comfort, but having worked 'against ' us. 

Once again, my family has never, NEVER applied for a loan before. I have asked that Discover Financial Services* remove the hard inquiry off my child 's credit history, but they continue to verbally paraphrase various recordings that we have no choice but to deny exist since they will not allow us to mutually hear those recordings... without a subpoena, a very suspicious claim as I am sure you will agree. 

Please open and maintain a complaint on our behalf against XXXX XXXX and XXXX XXXX the originators of the predatory script and coercive practices of Discover Financial Services*. As you can see, both parade their biographies online, yet when we attempt to follow up with them on their respective biographies and pitches / solicitations, they hide behind low level employees such as XXXX XXXX who are unaffiliated with their original solicitations. These employees simply make aggressive claims such as we ( Discover Financial Services* ) do not have to share the recordings unless I secure a subpoena and I must therefore accept their interpretation of the recordings and not our mitigation ( s ) of the recording. These employees are actually in full-time staff jobs to block access to the pitch men. 

For example, we have wasted multiple telephone calls explaining the same details

Company response to consumer: Closed with explanation