Consumer complaint received 2016-08-11
Company: Bridgecrest Acceptance Corporation
State: NC
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
On XXXX my ex-husband and I purchased a used car for our XXXX year old daughter. Due to some past credit issues, I was limited to where I would be able to obtain financing. My daughter and I found a 2012 XXXX. My ex-husband gave the dealership a cashier 's check for XXXX from his XXXX XXXX XXXX XXXX Account. I contributed XXXX case for a total down payment of XXXX. Payments were set up to be drafted from my account bi-weekly with the first payment scheduled for XXXX. I had been alerted to a situation with a coworker that involved XXXX XXXX repossessing her vehicle before the first payment was due. However, I dismissed this as a simple human error. However, on XXXX, I checked my account to make sure that the payment had been drafted. Oddly enough, on that date, I had a missed call on my cell phone from a toll free number. I returned the call and it was in fact Bridgecrest, the financial entity for XXXX XXXX. The Customer rep had no record of why anyone had called me and checked my account which she stated had a payment of XXXX that had been drafted as scheduled on XXXX. She could find no issues with my account and thanked me for being a new customer. However, she did place me on hold to research why someone may have called me. Since I was on lunch break and had returned to work, I hung up when no one picked up after 5 minutes or more I had no reason to believe that there was an issue with my account. On XXXX, I received a call from my daughter from the principal 's office at her school. The car had been reported stolen from the school parking lot. Law enforcement however reported to my daughter and the principal that the car had been repossessed. To summarize a 4 hour horrific ordeal, Bridgecrest Bank accused my ex husband and me of making the XXXX down payment with a bogus check, stating that the check was on a closed account. They also stated that the conversation I had with the representative on XXXX was in reference to a bounced check for the down payment, that the car would be repossessed and that they had made countless attempts to collect from me. ( I asked for a transcript of this conversation but have yet to receive it ) Per their instruction to have the car returned to us, XXXX XXXX XXXX provided them with confirmation via email/fax and phone that the check was valid and the funds had been drafted from the account in the form of the cashier 's check. For nearly 4 hours, my ex-husband and I were transferred to various extensions and given numbers to call with no one answering. We were accused of fraud in spite of the information from the credit union regarding the validity of the cashier 's check. We did what was asked of us to prove that the check was good and the result was that they were cancelling the contract. I do n't know what this has done to my already less than perfect credit rating, my daughter has no transportation, she was humiliated at school in front of her peers. I feel as though my character has been assassinated and I do n't know what to do next. When I purchased the car I was told that there was a GPS tracking device installed on it that I could activate to keep track of my daughter since she is an inexperienced driver and also that I would receive a discount on my insurance premium as a result of the GPS service. I never activated the GPS but I am certain that it was used to locate and repossess the vehicle. I believe that we are the victims of unlawful business practices and fraud. I am most definitely seeking retribution in this matter preferably in civil court. I am certain that this corporation has engaged in practices such as this on a regular basis, targeting people who have few options for financing. I do n't know anything else that this can be other than outright fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation