Consumer complaint received 2016-08-10
Company: HW Holding, Inc
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I had a lease which began XX/XX/XXXX and ended XX/XX/XXXX. I gave the notice to vacate XX/XX/XXXX. The leasing office claimed they lost or never received the notice. 

On XX/XX/XXXX I was given a 3 day notice to pay rent or quit. I informed them that I would be vacating in XX/XX/XXXX. 

On XX/XX/XXXX XXXX XXXX had an eviction summons served on my door with case number XXXX. 

On XX/XX/XXXX, my attorney XXXX XXXX of XXXX XXXX XXXX served notice upon XXXX XXXX. In the notice, Attorney XXXX confirms that in reply to Community Consultant XXXX XXXX XXXX 's email on XX/XX/XXXX inquiring whether we planned to stay or vacate, the notice to vacate was given to the leasing office with a witness present on the very same day. I additionally emailed XXXX XXXX on XX/XX/XXXX informing her that we intended to vacate. 

On XX/XX/XXXX I followed up with an additional email verifying and reiterating our intent to vacate the unit on XX/XX/XXXX and requesting to have the move out inspection scheduled for XX/XX/XXXX. 

I have attached the emails with the representative from XXXX XXXX which evidence that they had written notice of our intent to vacate since XX/XX/XXXX. 

On XX/XX/XXXX, XXXX XXXX XXXX emailed stating that they could not locate the notice to vacate. 

I gave a notice to vacate 7 times in total through emails, written notice given in office, and XXXX notices given through my attorney serving notices upon XXXX XXXX. 

We vacated the unit on XX/XX/XXXX. The unit was professionally cleaned and photos and videos were taken of the unit since the representatives refused to acknowledge that we vacated the unit or do the move out inspection. 

I have the evidence attached verifying that the movers were paid and completed the move on XX/XX/XXXX. I have attached evidence of our new lease which began at our new residence in XXXX on XX/XX/XXXX. 

Attorney XXXX XXXX served notice upon XXXX XXXX on XX/XX/XXXX which is attached. The notice verifies that multiple notices to vacate given, the unlawful actions of XXXX XXXX in their fraudulent billing and collection attempts, and the verification that they were paid in full. 

When I moved out, my security deposit was kept by XXXX XXXX. They processed the deposit and rather than returning the {$900.00} they owed me which was the remainder of my credit for the pro rated rent of XX/XX/XXXX, they instead sent a bill that they had added preposterous unlawful fees and charges. 

I had multiple emails with Resident Recovery collection services wherein they claimed they had added the fees and charges because we allegedly remained in the unit through XX/XX/XXXX. 

With all of the aforementioned facts which verify that we vacated on XX/XX/XXXX and gave 7 notices to vacate in the same month, it is absurd that they would try to attempt such fraudulent and deceptive billing and collection practices. The lease ended XX/XX/XXXX. 

On XX/XX/XXXX I received an email from XXXX XXXX with the fraudulent charges. I received multiple harassing calls from Hunter Warfield for the fraudulent debt collection. These calls were recorded. 

On XX/XX/XXXX, I emailed XXXX XXXX reiterating that they owed me {$900.00} and their billing attempts were fraudulent and unlawful. 

I spoke to the Resident Recovery department multiple times and sent them multiple emails in XX/XX/XXXX and XX/XX/XXXX. They refused to acknowledge their errors and refused to delete the fraudulent billing despite receiving all of the aforementioned evidence which is attached. 

By XX/XX/XXXX, Hunter Warfield as representatives and debt collectors for XXXX XXXX, placed the fraudulent debt collection on my credit report. On XX/XX/XXXX, I immediately retained Law Offices of XXXX XXXX XXXX, XXXX. 
Attorneys for Consumers XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX XXXX to represent me for due to their violations of the Fair Debt Collection Practices Act.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation