Consumer complaint received 2015-05-21
Company: Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
State: SC
Product: Debt collection
Sub-product: Credit card
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/XXXX my wife and I had dinner at the XXXX in XXXX XXXX Utah. We arrived at XXXX and departed around XXXX. We parked our rental vehicle in a public garage across from XXXX where the XXXX leases parking space for free courtesy parking. Its spaces are clearly marked ; we parked in XXXX spaces which are clearly identified. 
We left the country around XXXX XXXX and returned around XXXX XXXX. In our mail was a letter from XXXX requiring {$100.00} payment for a parking violation from XXXX XXXX XXXX. Payment was demanded by XX/XX/XXXX which had already passed. The notice date was XX/XX/XXXX ; however, we had not received it when we left the country on XXXX XXXX. The XXXX notice contains no copy of a ticket. There was no ticket on our vehicle when we left the garage. XXXX patrons do not need to show a receipt or check in with an attendant. The ticket was posted for XXXX. We could have left earlier or later but there was no ticket or we would have returned to XXXX to have the manager deal with it. 
I called and emailed XXXX using information from the XXXX/XXXX/XXXX notice and was not successful in reaching any XXXX. 
At that point I checked my XXXX XXXX XXXX account on line and discovered a {$100.00} charge from ATS processing. I immediately called XXXX to enter a dispute. It so happens that XXXX could confirm my charge for dinner at the XXXX on XXXX XXXX so the representative appeared sympathetic to my claim. I drafted a detailed letter Exhibit C with additional exhibits XXXX, XXXX and D. Please review that letter for more details on the situation. 
In XXXX I received notice from XXXX XXXX that the {$100.00} debit was not going to be charged to my account ( XXXX ). 
This week I received a collection demand from Retrieval-Masters Creditors Bureau ( Exhibit A ) for {$120.00}. The {$35.00} amount, which would have been on a parking ticket, had it been placed on my windshield has gained in value from {$100.00} at XXXX to {$120.00}. Again there is a reference to an event but no documentation. 
In terms of Company information I want to start with XXXX XXXX of XXXX. XXXX covered on Exhibit XXXX of the C XXXX exhibit, a XXXX newspaper reported that more " than XXXX people who used XXXX XXXX will qualify for a refund '' in " {$2.00} XXXX settlement. '' In Exhibit XXXX a XXXX newspaper wrote " XXXX XXXX was accused of issuing unwarranted tickets in private lots. '' The article in detail chronicles many owners who did n't park in the lots and never actually physically received tickets were nevertheless billed anyway. 
Please review my XXXX letter and Exhibits for more details. 
Now I want to review issues with XXXX. XXXX sent a letter which demanded I pay a fine with an additional process fee with no proof ( ie., no copy of a ticket ) and no opportunity to challenge the ticket. It states, " Per your rental contract with XXXX, you are responsible for all fines, penalties and processing fees related to any and all violations. '' I checked my XXXX Confirmation which has the XXXX regulations, and that language is not in there. 
Further, if the language is in there, it is wrong because it waives due process rights.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation