Consumer complaint received 2023-02-04
Company: JPMORGAN CHASE & CO.
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
First off my name is XXXX XXXX and I am a Chase client and have been for over 20 years. I would appreciate any help I can get in this matter. I'll explain why I haven't received the proper attention in this matter shortly but first I would like to give the information on a fraudulent wire transfer that was sent to XXXX XXXX from my checking account. I will also upload copies of some of these number codes. This is how it reads in the transactions on the Chase website. 

ONLINE DOMESTIC WIRE TRANSFER VIA : XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXXXXXX XXXX In the amount of {$7800.00} on XX/XX/23. 

US DOLLAR WIRE TRANSFER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/23 I received a text asking me if I had made a purchase at XXXX in the amount of {$360.00}. The text looked official just like others me and my wife have received from Chase recently where someone was trying to fraudulently use our debit card. Chase would then send us a new card. So I responded no. I then immediately received a call from Chase Bank the number was XXXX XXXX XXXX XXXX which I have saved in my contacts. At least I thought it was Chase. I didn't know that scammers could make it look like they are calling from a legitimate number. The scammers told me that someone had hacked into my account and I needed to change my password and username. They also said the so called perpetrators were trying to do a wire transfer and they would walk me through how to counteract this by having me do a wire transfer. I had them on speaker phone and I was on the website about to wire the money when I told him im not comfortable with this. I asked to speak to his manager and without missing a beat another smooth talker was on the phone assuring me they were from Chase. I thought if I hang up and call Chase wouldn't I just be calling the same number? So I sent the wire transfer in the amount of {$7800.00} because they were now in my account and new how much they could get away with. They said the phony perpetrators were trying to wire themselves {$7800.00} and this would stop it. I know it sounds stupid but they sounded professional just like other bankers I've talked with. Within an hour I started to realize that I might have been scammed and I called Chase. They said it was not them and that I had likely been scammed. I changed my username and password right away. This is where my complaint comes in. At the time that I called the wire transfer had just been sent. I pleaded with the numerous people I was being transferred to to stop the wire transfer. All they said was I need to send a secure message to do a recall. I said time is of the essence and I needed to speak to someone who could help immediately. They said because of XXXX no one is here to help over the phone. That is ridiculous and doesn't even make sense. So I typed in my message to recall the wire transfer of {$7800.00}. All I got was a message saying that they received my recall request. The next day they asked me via secure message if I still wanted to go through with the recall? Of course I did! I couldn't believe they hadn't even sent it to the receiving bank yet. I responded yes and I don't even know if they sent it that day or the following. Still no one at Chase would talk with me when I called still directing me to the infuriating secure message center where judging from some of their responses over the next few weeks sounded like they did know what they we doing or care. About 8 days later Chase responded again through secure message that the receiving bank which was XXXX XXXX  had not responded and they were closing the case? Unbelievable. What if they do respond will anyone inquire further? They gave a number to call which has been disconnected and a website that doesn't exist. Please help in any way in this matter.

Company response to consumer: Closed with explanation