Consumer complaint received 2022-10-17
Company: AMERICAN EXPRESS COMPANY
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Charged too much interest

Complaint:
Called XXXX, XXXX and XXXX XXXX disappointed at American Express. Im a XXXX XXXX XXXX since XXXX and not valued as a long-term card holder member. First on all, who give you the right to change my statement to paperless. I did not consent to paperless. You ( American Express ) bank on racking up on late fees by eliminating paper bill. I did not realize I was late in XXXX on one of my three American Express cards. I did not receive a bill. I called on XXXX to have the late fee reversed, the APR adjusted from XXXX percent to current XXXX and the interest XXXX adjusted. I made a request to have a mail statement bill. American Express does not inform you of the XXXX defaults to the highest rate of 29.99 % Yes, great customer service! You will have to read your billing statement to see the XXXX. Exhibit XXXX bill due XXXX, XXXX 12.49 %. Exhibit XXXX # billing statement due XXXX up from XXXX to 29.99 % with a XXXX late fee The rate is not more than double for missing a day or so? 

I thought everything was done. I called XXXX, I saw American Express Blue Card was at XXXX percent since XX/XX/XXXX and requested to have the APR adjusted. I asked again about late fee and the interest rate to be adjusted on my XXXX XXXX card. I was not told on XXXX it was denied. Again, when you on the phone they do not tell you your XXXX went up to the highest $ XXXX Well, I dont pay 29.99 % on anything. I receive the best rate on everything because of XXXX +years tenure with paying bills alone with an XXXX credit score! ( See uploaded snapshot ) The first representative on XXXX told me on the phone the late fee was reversed and the interest of {$87.00}. XXXX will be taking care of. 



It took 3 phone call to find out my interest was not adjusted. So called denied. Youre the only card that does this to me. XXXX card does not have a late fee. I spoke with a representative and supervisor on XXXX. I asked why didnt you communicate with me about my request being denial? Response, We dont communicate this to you? Well, You communicate everything else including a late bill! Third time with American Express and youre never transparent about the default/ penalty APR. And not attempting to be helpful. 

Let me effectively communicate this to you American Express. Do not send me any solicitation. Including charge cards, credit cards, XXXX, nor other banking product, loans ( XXXX ) personal or business and opt me out of everything. Im Leaving home without it The Business Platinum card will be paid off within a week and my operation will use move forward with Visa, XXXX and XXXX. You played hardball with a person who have many options. These cards of 20 years of membership means nothing to you. 


Yes, its my job to pay the bill. I missed my bill by " You '' not sending my statement. My interest rate request should have been honored because I did not consent to paperless statement. This is how I pay my bills and my right as a consumer. 

XXXX XXXX  XXXX  and I do not and cant change a method or mode of payment including billing delivery without the consent of the customer. I expect more from American Express! My industry is heavily regulated. And you should be included. 



Almost all the credit cards have eliminated the grace period. You skate around regulations so you can still charge the maximum on late fees and interest rates and can justified it! But at the end of the day, its the little people who work every day to pay bills on time and one day would say this has to end. There needs to be more regulation and transparency. I bet you tell your employees not to mention the default APR of 29.99 % to your customers! 

Most but not all, will look at the top on the bill for whats owned and the bottom for what is due. More than likely, they dont have a clue how much they are paying. You cant do this to persons who keep score. Remember credit card offered to XXXX XXXX with no jobs! Ethical? American Express dances on fine line within their rights to solicit, charge highest late fee and interest rate that you are flat out unethical to customers. 

My method of contact is by phone or mail. Never email!

Company response to consumer: Closed with monetary relief