Consumer complaint received 2022-12-05
Company: Ocwen Financial Corporation
State: LA
Product: Debt collection
Sub-product: Mortgage debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Greetings, Hurricanes Zeta and Ida severely damaged my home. To date, approximately {$95000.00} is being held by my mortgage company. Over the last couple of years the mortgage company has used multiple obstacles to create administrative reasons for withholding the funds paid by the insurance underwriter. For example, a small amount of the funds were issued to both me and to my former spouse, but after providing the needed documentation to the insurance underwriter, new checks were issued without my former spouse included. Those checks still had to be endorsed by the mortgage company which refused to release the funds Next, the mortgage company arbitrarily made a requirement that an inspection needed to be performed before any funds would be released. Please note that some of the funds were for ALE - Additional Living Expenses- incurred by me while I was without utilities for XXXX. The inspection was finally performed in XXXX, 2022, and the results came back at 100 % completed. 
Additionally, I was without a roof on my home, so rain just poured into my home and destroyed the interior and a lot of my personal property. I was forced to sell my business to obtain the funds to replace my roof and survive since the burden was terrible and XXXX basically cut off my earning ability. That work was paid out of the proceeds of the sale of my business. 
Subsequent to the XXXXXXXX XXXX  inspection, which again resulted in 100 % complete, three checks totaling approximately {$96000.00} were sent to me with a congratulatory letter from my mortgage company ( Ocwen or PHH or XXXX XXXX- they use three different names interchangeably ). XXXX days after the fully endorsed checks were inspected for endorsements and deposited by my bank, the XXXX XXXX in conjunction with THE MORTGAGE COMPANY 's bank - XXXX XXXXXXXX XXXX XXXX who sponsors a website for the mortgage company - denied payment to me. That was in XX/XX/2022. 
XXXX XXXX, this matter has gone on and on without XXXX single XXXX being released to me, however, the mortgage company and insurance underwriter 's Loss Claims website shows XXXX releases of funds to me, the last of them allegedly XXXX to me XX/XX/2022. Unfortunately, those funds were sent to a New Jersey address, not to me. 
In an effort to condense this horrible fiasco, I have spared you of at least 20 phone conversations wherein the mortgage company promised release of funds was only five days away. The last and final phone conversations were yesterday, Saturday, XX/XX/2022 ; the first of two calls was disconnected by the mortgage comapny after roughly XXXX minutes of hold time, while the immediate second call resulted in the representative informing me that another obstacle had been created- a proof of income requirement needs to be met and they would XXXX the application to me within five days. The conversations are recorded by both myself, as well as, the mortgage company. 
Won't you please help me? 
Thank you very much for your kind attention to my complaint. 
Please contact me with any questions you may have. 
With best regards, I am... 
Respectfully, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation