Consumer complaint received 2022-07-03
Company: WELLS FARGO & COMPANY
State: AK
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
Dear CFPD, In XXXX Wells Fargo Bank began opening fraudulent homeowners insurance accounts for me. They claimed the loan I had with them required the insurance but I didnt have it. I had active homeowners insurance but they didnt care they still created more and more fraudulent accounts and charged my checking account. I requested a refund but they refused. They offered me {$50.00}, {$100.00}, and {$1000.00} on a {$15000.00} claim to close my complaint. I refused their minimum offers because they destroyed my credit and gave me eight years of grief so far on this issue. They even assigned a negotiator but only offered me {$1000.00} which I refused while requesting {$15000.00}. 
I am requesting your assistance to resolve this dispute. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX XXXX Dear WFClaims, I am so tried of attempting to contact you regarding your financial abuse of our banking systems and the Federal Governments direction to you to resolve your illegal Wells Fargo account activations. I first noticed you illegally account creations for me back in XXXX. 
You created thousands of dollars worth of charges on my Wells Fargo account because you incorrectly charged my account because you thought I didnt have home owners insurance on my home used as security in my Wells Fargo mortgage. Thousands of dollars of fees were generated because you magically created homeowners insurance accounts for me without my knowledge. When your illegal actions were discovered the litigations began. You started off offering me {$50.00} to forget the issue, then {$1000.00}. 
See the below emails. I rejected them all because you have caused me tens of thousands of dollars of pain over theses issues. Then you just decided to ignore me. 

I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXX new account. # XX/XX/XXXX. 


My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions.

Just one event resulted in a duplicate {$400.00} per month homeowners policy for approximately 11 months. The other cost me {$600.00} per month for another duplicate homeowners policy for approximately 11 months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). 


Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums... 

Well I am done requesting that you resolve this issue. My nexts complaint letters will be directly targeting the federal government agencies and courts that directed you to resolve your illegal account creations. 




Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX XXXX Re : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : XXXX, Very well XXXX XXXX since you and Wells Fargo feel no responsibility for the thousands of dollars you stole from me while illegally creating duplicate homeowners insurance accounts in my name and also breaking numerous federal laws ) I will forward this case to federal authorities and the FCRA. 

XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX wrote : Good morning XXXX, Im sorry to hear you are still having concerns regarding your Wells Fargo Home Equity account. As we previously discussed on XX/XX/XXXX and again during our mediation session on XX/XX/XXXX the mediation program does not support Home Mortgage or Home Equity accounts or any issues or concerns regarding those at this time.

Please contact Wells Fargo Home Equity Executive Complaints Office for further handling of your concerns at ( XXXX ) XXXX. 

I do apologize that I am unable to assist you further with this matter. 

Thank you, XXXX XXXX Representative Wells Fargo Bank , N.A . 
Tel ( XXXX ) XXXX From : XXXX XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX Claims Representative XXXX Subject : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXX new account. # XX/XX/XXXX. 


My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions.

One event resulted in a duplicate {$400.00} per month homeowners policy for an unknown number of months. The other cost me {$600.00} per month for another duplicate homeowners policy for an unknown number of months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). 


Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums. 



Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX - Sent from my XXXX lender-placed insurance. 
XXXX XXXX XXXXXXXX By XXXX XXXX XX/XX/XXXX More than XXXX people who took out car loans from Wells Fargo were charged for auto insurance they did not need, and some of them are still paying for it, according to an internal report prepared for the banks executives. 

The expense of the unneeded insurance, which covered collision damage, pushed roughly XXXX Wells Fargo customers into delinquency and resulted in almost XXXX wrongful vehicle repossessions, according to the XXXX-page report, which was obtained by XXXX XXXX XXXX XXXXXXXX XXXX Among the Wells Fargo customers hurt by the practice were military XXXX XXXX XXXX XXXXXXXX XXXX. 

Wells Fargo, one of the largest banks in the United States, is struggling to repair its image after a scandal in which its employees created millions of credit card and bank accounts that customers had never requested. That crisis, which came to a head last year, toppled Wells Fargos chief executive and led to millions of dollars in fines.

The bank also stands accused of having made improper adjustments to the terms of the home loans of customers who were in bankruptcy, which Wells Fargo denies. 



XXXX Re : Well Fargo claim XXXX, filed in XXXX of XXXX. XXXX Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX XXXX wrote : I filed a claim with Wells Fargo regarding how they stole thousands of dollars from me by creating duplicate homeowners insurance policies for me and paying for them by stealing the payments from my Wells Fargo checking account. Wells Fargo claim # XXXX, filed in XXXX of XXXX. XXXXnew account. # XX/XX/XXXX. 

My claim originates from Wells Fargo creating non-authorized homeowners insurance accounts in my name for the line of credit I have with them. They required that I have homeowners insurance and after I got it and informed them of it they then created non-authorized parallel homeowners insurance accounts for me on two separate occasions.

One event resulted in a duplicate {$400.00} per month homeowners policy for an unknown number of months. The other cost me {$600.00} per month for another duplicate homeowners policy for an unknown number of months. These outrageous premiums were generated by Wells Fargo granting access to my credit report to these insurance companies. The FCRA requires any user of a credit report to notify the consumer and Wells Fargo never notified me of these actions. Fair Credit Reporting Act ( FCRA ). 

Well Fargo automatically without my permission paid for these duplicate policies by stealing the outrageous month payments from my Well Fargo checking account! I knew nothing of these Wells Fargo illegal actions. Wells Fargo failed to inform me they purchase these duplicate homeowners policies for me thus I have no idea how many monthly payments they stole from my checking account. Wells Fargo has never provided me with any of this information and refuses to help resolve it or pay me back! I contacted Wells Fargo each time attempting to resolve these issues but they claimed they could do nothing and refused to do anything to resolve them. Each time Wells Fargo created non-authorized duplicate homeowners insurance policies that operated while my own homeowners policy was still operating. Wells Fargo stole these outrageous payments from my checking account and never informed me or paid me back. Wells Fargo stole money from me, caused me years worth of grief over these issues and damaged my credit report which caused me denial of coverage and much higher premiums. 


Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, Alaska XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation