Consumer complaint received 2021-02-26
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage

Complaint:
I have a 2nd mortgage allegedly held with Specialized Loan Servicing ( SLS ) who is claiming is in arrears. I am in danger of losing my home due to their questionable business practices. SLS claims to have disbursed the {$390.00} XXXX dollars in TARP bailout funds they received yet I have not been able to received any help from SLS with resolving my financial crisis. You are obviously aware of your {$110.00} XXXX dollar settlement with SLS in XXXX, XXXX. My ( QWR ) Qualified Written Request as to their actual ownership of the loan and any and all the accounting has gone unanswered. And I have not received timely statements from them as well. As part of the aforementioned settlement you required SLS to implement policies and procedures to ensure borrowers like myself receive adequate protections from foreclosure to which we are entitled to under RESPA and Regulation X, which includes preventing SLS from improperly making first filings. Improperly moving borrowers for foreclosure judgements or orders of sale, and from conducting foreclosure sales against borrowers who have submitted timely and facially complete or complete loss-mitigation applications. 
A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX. 

I know that there are government programs for struggling homeowners like me. I am contacting your office to let you know that SLS is not allowing me to be considered for a partial claim, loan modification, forgiveness or special forbearance, but rather trying to just push me into foreclosure. This is an loan which is insured by the government and thus there are government plans that SLS is denying me access to. I dont want to lose my home. I need your offices help! 

I purchased my home in XXXX executing an loan that included a second mortgage loan which I paid faithfully and on time as agreed for a long time. In XXXX, like many homeowners, I was affected by the Coronavirus pandemic and the California wildfires. As a result, I suffered a loss of income of approximately {$2000.00} a week. Next, my mother had XXXX XXXX and I had to take care of her and her medical expenses, as well as find someone who could take care of her when I went back to work. This set me very far behind on all my financial obligations, resulting with me defaulting on my home loan and necessitating that I ask for my lenders help. 

I only recently begin receiving correspondences from SLS. I contacted SLSs agents and explained my situation. They did not offer me any help at that time. What I did received was the runaround and paper chase. I called in to check on the status of my file, which I was previously told was in review, only to ascertain that a sale date had been scheduled without me ever being notified. I later received a certified notice in the mail. A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX. SLS agent I spoke to advised me that there was a laundry list of outstanding documents that were needed for me to complete the modification process, but once again that was not something of which I was ever informed. To compound matters, SLSs agents went on to advise me that I would NOT be offered a reasonable amount of time to compile said documents, and that they were going forward with the foreclosure of my home whether I compiled them or not.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation