Consumer complaint received 2020-06-22
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
This past XXXX I applied for a credit card with Chase Cardmember Services. I was approved for a credit card with a {$4000.00} spending limit. I have used the card on a few occasions, and I was pleased to be part of the Chase family of consumers. However, a letter was received shortly after the XX/XX/2020 mailing date, stating that my credit card was being closed. The reason is baffling as it state the following : Dear XXXX XXXX XXXX : After careful consideration, we decided to close your credit card on XX/XX/2020 because continuing the relationship creates possible reputational risk o our company. 
What Is Reputational Risk? 
Reputational risk is a threat or danger to the good name or standing of a business or entity. Reputational risk can occur in the following ways : Directly, as the result of the actions of the company itself Indirectly, due to the actions of an employee or employees Tangentially, through other peripheral parties, such as joint venture partners or suppliers In addition to having good governance practices and transparency, companies need to be socially responsible and environmentally conscious to avoid or minimize reputational risk. 
KEY TAKEAWAYS Reputational risk is a hidden threat or danger to the good name or standing of a business or entity and can occur through a variety of ways. 
The biggest problem with reputational risk is that it can literally erupt out of nowhere and even without warning. 
Reputational risk can pose a threat to the survival of the biggest and best-run companies and has the potential to wipe out millions or billions of dollars in market capitalization or potential revenues. 

I was approved for a credit limit for having outstanding credit, an income to sustain payments on my debts, and desire a complete understanding as to why one individual was singled out by Chase Cardmember Services under reputational risk. After careful research through XXXX XXXX as well as XXXX, I found no recent federal case law under reputational risk. So how can one American citizen be singled out under the term reputational risk with a simple credit limit of {$4000.00}? Accordingly, I request a complete investigation by the Consumer Financial Protection Bureau and the Federal Deposit Insurance Corporation on the following criteria : 1 ) The name of the individual or individuals that made the decision to close my credit card account under the reputational risk scenario. 
2 ) A copy of any or all maintained files pertaining to XXXX XXXX XXXX. 
3 ) An outline of any additional research of said individual without proper cause and thus a violation of the personal privacy of XXXX XXXX XXXX. 
4 ) The legal interpretation from the lawyers of Chase Cardmember Services as to cause for the underlaying action against XXXX XXXX XXXX, and the number of times such an action was taken ; i.e. ; is it a consequence that an individual carries a felony charge for the distribution of illegal drugs several years ago, and after paying a debt to society can Chase Cardmember Services use an internal investigation process to refuse credit based upon such research of an individuals past? 
So I am going to give Chase Cardmember Service he benefit of a doubt and answer these questions. I give 20 general business days for an educated response. I will then decide as to what direction to take this matter. Im certain that in any discovery process that may occur through a federal court action, Chase Cardmember Services will have zero additional cases to show when and where reputational rick was utilized. I guess we should soon find out. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation