Consumer complaint received 2023-02-18
Company: Navient Solutions, LLC.
State: MT
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Keep getting calls about your loan

Complaint:
Once again Navient has started the phone calls calls Wed then saturday XXXX at XXXX XXXX. Representative on wed was asked to do few things to look she failed and refused to do them. Then came again on saturday from some one in XXXX asking for money and personal information that was placed from a california number. 

Why is a company calling me on a saturday or even wed or the time before that when a month ago I was told by a manger with navient I had nothing to worry about my loan is gov forgivness and I dont have do anything or worry about anything. I have been told this now twice but the phone calls keep comming the reps I talk to know don't even acknowledge this until I speak to three mangers above the first representive I talk to. 

Navient will come and will back and lie about what I have been told by their they do this everytime until speak to the right person. So not only do I get threatended harrassed and lied to not mention all the time they waste. I admit call their reps names ask they work for a company that belives in these ideas of business ethics. some of the responses I am getting are startign to make some of their reps reconsider their employment with the company, understandable. I wouldn't work a company that treats people like that. They should be extremely proud. 
Since this this is now the second complain with this organization phone calls are now going to be recordd and logged. Harrasment caharges are getting to get filed throught court. Groups and others I will talking to aboung more lawsuit navient. 

I get told at least a month fo last last three months My stuff forgiveness and nothign to worry. Then a couple weeks ater the phone calls. I have now started to ask the representives to pull calls up to listen them where it is that I have d whre I do not have to worry about my loans. They refuse to do this instead try to collect money wont listen to anything I have to say but if i get right person on phone I get told theri rep failed to process my paperwork and their gon na take care of it. 

I will companits every phone I get from navient I will record the phone calls since the run around I will creat a log of thier calls since they he frequency they call begging for money is acceptable. Perhaps if they practiced decesnt busness ethics they wouldn't be getting sued for XXXX XXXX or have others c. 

I never signed paperwork with navient but have been told i was notified when they took over my loan never even until I started getting phone calls demanding my personal information from a company I never even heard of. But yet their reps demand on insisting i revieved paperwork. They must be XXXX XXXX XXXX XXXX is only thing i can com up with people travel people move. 

I am getting phone calls from spam numbers out of california and other states when i answer it someone in another country. In this day and age with all the spam calls and auto dialers why would people want give any information to someone in another country claiming to work a company that you have you have already been told you dont have anything to worry about and your loan is taken care of. 

Why do they have to use spam numbers and people who can speak clear english. 

I am no longer going to believe any calls that come up as spam on my phone with a woman XXXX XXXX XXXXXXXX who even says she in another country or some one talking in XXXX demanding i give them personal information. 

what I am going to do is file complaints each every time and since their reps will look up previos phone calls they have recorded I am going to go through the trouble of getting courts to have have them provide these to me so I can play them when reps call and then a complaint along with harrasment. I am done dealing with a company who lies and when asked to do things to get the accounts in good standing they refuse every request.

Company response to consumer: Closed with explanation