Consumer complaint received 2015-06-03
Company: JPMORGAN CHASE & CO.
State: WA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I have a mortgage that I took out in XXXX to save my brothers ranch that he has lived in now for over XXXX yrs. The XXXX loan was taken over by EMC Mortgage. In XXXX I put my loans in a trust. Around XXXX my XXXX crashed and I reached out to EMC to get a loan modification. For around XXXX years I submitted over XXXX loan mod packages and they would always say they just needed XXXX more thing then XXXX more thing then after three months I needed to resend everything in again and this went on for over three years. 
If this was just any other property I would have not cared but my whole family has been so afraid of what my older brother would do if he lost this place. It 's only a small XXXX acres, the house is in dyer need of repairs but he has put XXXX of his life in this place and raised his XXXX girls here. When the rates were at 2 % and I know a lot of people that got those rates and I myself helped XXXX of my past clients get a loan mode at those low rates but EMC just kept stringing me out then right when EMC said I was close within a week of getting the loan mod, Chase bought the loan. Now XXXX is who the loan is with but Chase is now the servicer. So, feeling extremely frustrated, I start the whole process over again and also again, I submitted over XXXX plus loan mods with them and they did the exact same things always asking for more paperwork then saying they were missing certain docs but telling me on the phone that they got everything XXXX I faxed it in. I always got them what they wanted within a XXXX or XXXX, longest a week so was and still am extremely pro active with anything they needed. I would call each time I submitted more docs to confirm receipt and I always took notes on who I spoke with and time and they would confirm but then a week later ask for the same things or all of a sudden ask for something different that was never required before. 
I would also get reassigned someone new every month or so which also was extremely frustrating and then they had no idea what was going on or where the last person left off so that new person took forever to get back up to speed and had to start all over again. So, during this time Chase referred me to an outside source in XXXX which asked me for {$6000.00} to complete the loan mod and I have the guys number as well as the paperwork that would assure my loan mod and thankfully I never gave them any money like a friend of mine did which turned out not to be legit but I had Chase paperwork that approved the paper I filled out with a rate and payment. 
So after XXXX of hours the last person I was working with at Chase said that they had an approved loan mod and that they would be getting me the paperwork out later that day or the next day. After calling that person the next day XXXX or XXXX times with no answer I finally found out through another call that Chase had sold it to XXXX. So now here I go all over again and I have heard and read horror stories about them including a friend. So needless to say I have went through the same thing with them. Promises that there is no sale date and that there would not be a sale date since we are working on a loan mod and again would get them needed paperwork within a XXXX depending on what all they needed which again once getting all of the paperwork, they would go for weeks with no answer then after a month or XXXX would ask for more paperwork then would need everything all over again. So about XXXX days ago I get paperwork that there is a judgment and a sheriffs sale date XXXX XXXX and it 's not by XXXX but with Chase who does not even have the note. I immediately called XXXX and they had no record of such a sale but when I called them again today, by some miracle they just saw it today but they could not tell me why Chase had it because again, I am in the process of a loan mod and legally they are not suppose to.

Company response to consumer: Closed with explanation