Consumer complaint received 2021-07-08
Company: Specialized Loan Servicing Holdings LLC
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have requested a modification of my loan as I have not been able to refinance in the past due to XXXX housing market bust which caused a severe drop in the value of the property in question and my current exorbitantly high interest rate of XXXX percent. I am a XXXX XXXX and as such have been working throughout the pandemic and have XXXX XXXX XXXX, however, with XXXX XXXX XXXX, I still have XXXX and XXXX XXXX, but still show XXXX. I have actually been out of XXXX in the Fall of XXXX after falling down my steps at home and XXXX my spine, I have included whatever I can here and ask that I am able to modify my loan or put my payments at the end of my mortgage ; I have always paid my mortgage and was unable to do so for the last 6 months due to the afore- mentioned issues during the pandemic, I have actually restarted my payments in XXXX of XXXX and had my payment returned/refunded and I am not sure why. 

I have sent in the multiple requested documents to SLS, my mortgage services and have actually requested/filed a complaint with the XXXX, however, I am still being asked for the same documentation that has already been submitted multiple times and through multiple mediums ( jpg, PDF, XXXX, etc. ), the XXXX is aware and was trying to help. I first submitted my application for mortgage assistance since XX/XX/XXXX, it is now XX/XX/XXXX and I still have not received any update as to whether my application was processed after sending in the final requested information to XXXX ( my single point of contact at SLS ). As of yesterday XX/XX/XXXX, I am in receipt of an intent to file for foreclosure when it has been 5 months since I have been waiting for my application to be approved. When I contacted SLS yesterday and spoke with a XXXX, she was again requesting the same information previously provided to them and instructing me that I would have to start from scratch since some documents are now outdated. Im not sure why anything would be outdated except for the fact that this company has sought to deliberately delay my application and drag the process out for 5 months now and still no resolution except to foreclose on my property. As of XX/XX/XXXX, I am now XXXX and dread having to restart this process and possibly lose my home when I have take all the prompt and necessary steps to make remedies to restart my mortgage and catch up on any missed payments. I was a victim of predatory lending practices in XXXX when I first purchased the home at the height of the market and had another mortgage that turned out to be a balloon payment with a XXXX XXXX interest rate at the time. I thankfully was able to get a personal loan ( still to be repaid ) from a family member to pay off the balloon mortgage as I was unable to sell or refinance due to the property being undervalued for the last 14 years while I have owned it. I could not afford the additional sums that would be required during a refinance or even if I attempted to see, I wouldve still owed a sum in addition due to the value of the home at the time. 

I ask for you help and consideration in this matter and I have been doing what I thought I was supposed to but to no avail. I request some relief. 

Thank you, XXXX XXXX XXXX from my XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation