Consumer complaint received 2021-05-26
Company: SELECT PORTFOLIO SERVICING, INC.
State: OK
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I have no hopes for a resolution with SPS, it is more of a complaint about their practices and the Federal government for allowing such practices to go forward. You can read complaint after complaint and lawsuit after lawsuit with this company on this site and other sites. They have been sued in Federal court numerous times ; them and their parent company XXXX XXXX but yet, nothing is done. I filed a complaint about them charging me inspection fees, even right after I talked to someone on the phone. They send people to my home, charge the fee, bang on my door, take pictures. One man even begged me to let him take the pictures as he said " it was his job, and he would get in trouble otherwise. '' They have banged on the screen startling my children who are home alone when I'm at work. This company has called me at work in the past and nothing was done to them. They have a fake forged loan assignment on file that is against Oklahoma law. They say the assignment was signed in XXXX, but it was not filed with the County Clerk 's office until XXXX with a handwritten copy which is two years after the fact, when state law is clear that it must be no later than 6 MONTHS. I have entered into modifications w/ them only to find out at the end of the modification there would be a balloon payment. When they got a slap on the wrist regarding that, they moved to " escrow shortage '' every year. When I know my state property tax has not increased and my insurance agent happens to be a friend as well so that has not changed. They continue to say " escrow shortage '' and add on to my monthly payments to increase it each year. This year, it is now $ XXXX an apartment isn't even that much. And they write a letter stating " if you can not afford your home other options are available. '' That is all they want, to scare you out of your home the easy way. In XXXX, my work hours were cut, my parents contracted XXXX and I had to be there for my mother and father. My mother was in the hospital for 2 months before passing away from XXXX in XXXX. In spite all this, I still made payments which SPS happily collected and even applied some to my loan even though I was supposedly in foreclosure status ( even with a date scheduled and forbearance status. But when I attempt to make a payment in XXXX, they tell me that can't accept it unless I make a $ XXXX payment. Two times they have attempted to foreclose on my home w/out an assignment attached. The federal government again slapped them on the wrist so they attached the forged one mentioned above. The lady who is supposedly a manager has written statements that she was NEVER a manager with XXXX ( the original owner of my loan before it got sold in the SEC predatory lending mess of XXXX ). In XXXX they told me I had until XX/XX/XXXX to make the $ XXXX but on XX/XX/XXXX their attorney 's filed papers to set a date for the foreclosure. My bankruptcy attorney is set to file paperwork to file for bankruptcy, the only other option this single mother of 3 has to keep a home over her children 's head. My credit score is in the XXXX due to reporting from SPS so no landlord will rent to me especially with the way the housing market is. I have attempted to make payments and stay current, but it is impossible with this company because they continue to prey and add on fees. I've even had representatives of the company in the past tell me that if I can't afford the home, I should move. I've had my relationship manager hang up on me because I asked for a response in writing. One representative even told me to ask my church for money. This company has not responded to XXXX in 30 days prior with no consequences. XXXX XXXX has repeatedly stated they are not the owner of the loan. SPS is now foreclosing as the bank on other people 's homes in my county. They are a service provider, but somehow this is legal and OK. All I ask is, is on XX/XX/XXXX if my home sells, that the sheriff not make a scene, no one throw any of my belongings out. And if the new owners would show me the courtesy of trying to find a home. I have no where else to turn. I do believe I will have 30 days for an eviction or at least squatter rights. But filing for bankruptcy is the action I will take on Friday XX/XX/XXXX. I have attempted to pay, just not $ XXXX. I can not afford it after everything that happened last year. Hours cut, parents sick and life flight bills for my mother, funeral expenses that we have not received reimbursement from FEMA yet. She was on life support for 2 months. A procedure called ECMO which is over {$1000.00} a day and guess who had to help pay for that? I have no savings left due to the effects of XXXX, but I am trying to make payments. I have two jobs ( and they will say I was denied for every program and income was never considered ). I made payments on time all year long last year even in the mist of my hardship. I bought my home in XXXX as a single mother and at no fault of my own, it was sold in the housing crisis to this company who loves to prey on people like me. I sent payments in the past to XXXX before I knew the loan was sold and XXXX went out of business. They keep throwing homes in foreclosure status to collect those fees, and not helping with Escrow payments when you are in a deferral status. I have shown proof but yet, those payments are lost forever. I am waiting on a response to see what their written policy and practices are for denial and their other procedures. I have no more money, time, or energy to fight. I just want the government to stop them before this happens to anyone else. It has happened to too many as you can already see. Could you tell me what their modification underwriting procedures and practices are. Interest rates are 2 % but my loan is at 4 % plus.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation