Consumer complaint received 2022-06-16
Company: SLM CORPORATION
State: TN
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
First you can't get into their website if you try directly, SallieMae.com does not work when you try to login. But if you go through the hyperlink from an email, and there are MANY, you can. This is the company purposely trying to make it difficult for students to pay their loans and therefore charging more fees and interest. Effectively gouging an already sucked dry customer. 

Secondly, there was never any notification to me that my interest would continue to accrue through deferment. I NEVER received any notification therefore they can not legally charge me. The notification I DID receive stated ALL student loans ( Private and Federal ) would NOT accrue interest while in deferment. Going over their website ( once I was able to get in using their shady tactics ) I can not find out how to get a consolidated report that lists just how much interest Sallie Me has been charging me since my first loan in XXXX ( I don't know the exact year because you can not find it on Sallie Mae 's website ). From what I can tell month to month I am also being double and in some months triple charged interest and late fees even when I pay on time. 

I am willing to start a class action lawsuit in the vein of the XXXX lawsuit where Sallie MaeXXXX ( Link at end ) had to forgive all student loans taken out during a 6 year period of time. Now, this can be prevented if my interest is removed that was accrued during the FEDERAL deferment which is still ongoing and any that I have paid being REFUNDED. At this point I am not asking for complete forgiveness just the interest, Sallie Mae has a chance to prevent another XXXX XXXX settlement. 

I also have about {$24000.00} in medical bills from the XXXX XXXX that Sallie Mae caused while in constant harassments of me during the Federal Deferment. But I am not asking for them to pay the medical bills right now, just the interest. I have resulted in extremely immoral means to pay them just to prevent being hospitalized again. My health and my life is irreparably harmed because of Sallie Mae and I will never get back to 100 %. I have lost YEARS if not DECADES off my life because of this company. 

When I filed two complaints in XXXX  they were laughed off and Sallie Mae continued their harassments. I can only imagine what they are doing to other lenders and how much they would also need relief if they can get it. How many others has Sallie Mae hospitalized or just flat out KILLED because of their relentless and unscrupulous tactics? 

Lastly, as far as the CFPB is concerned, I have additional issues with this " official website of the United States Government '' in that you do NOTHING to actually help. Do you think if just emailing Sallie Mae helped any of the 73 emails I've sent them that they NEVER responded to would have resulted in a resolution? So what is it that you are actually here for? If not just to forward an email that Sallie Mae refuses to take seriously? 

Sallie Mae is killing people and tried to kill me, this is unacceptable business practice and we do not live in a world where this can go on. Someone has to do something to stop this company from ruining more bright students lives. 

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Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation