Consumer complaint received 2016-10-25
Company: Reverse Mortgage Solutions, Inc.
State: NJ
Product: Mortgage
Sub-product: Reverse mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This compliant is in conjunction with Compliant # XXXX. I am XXXX XXXX XXXX XXXX of The Estate for The Late XXXX XXXX XXXX who passed away on XX/XX/XXXX. On XXXX XXXX, XXXX My mother XXXX and myself took out a reverse mortgage from XXXX XXXX Loans FHA CASE # XXXX. I have been totally XXXX and on Social Security since XX/XX/XXXX. I have lived in the home with my XXXX XXXX XXXX XXXX XXXX XXXX. Upon taking out the mortgage The XXXX representative told both and my mother we could stay in this home unitl the last of us XXXX either she or I passes away. The Loan officer us finding this our later had his ( wife ) do the borrower education because he said me or my mother were not intelligent enough to complete it. On XXXX XXXX, XXXX I went to closing not my mother. I signed all the necessary documents. The loan was then transferred to XXXX XXXX XXXX because XXXX XXXX XXXX XXXX was closed due to deceptive lending practices. I have been fighting with a church member assistance since a XXXX XXXX from XXXX XXXX XXXX told me the what The XXXX employees represented to us was not true. I am XXXX so was my mom at the time we took this mortgage in XX/XX/XXXX. The XXXX Loan Number was XXXX. XXXX XXXX Account Nuber was XXXX. I filed complaints with The FHA on XXXX/XXXX/XXXX. I filed a compliant with The N.J. Department of Banking and Insurance on XXXX/XXXX/XXXX Compliant ID # XXXX compliant with The F.T.C all of which were unanswered. I was told it was still under investigation y the Servicing lenders at the time. I was told everything would remain on hold because there were deceptive lending practices found internally in the file. I was told this by XXXX XXXX from XXXX XXXX XXXX who said XXXX XXXX XXXX owned The Loan not Reverse Mortgage Solutions. ( She is The V.P Quality Team Leader with The Reverse Mortgaging Servicing Department for XXXX XXXX XXXX. In XXXX XXXX I received a foreclosure Compliant. I called XXXX XXXX with Reverse Mortgage Solutions. She stated to me the easiest way to keep me from becoming homeless was get my little sister and her husband to move in with me and buy the home for XXXX % of The Appraised Value. So XXXX XXXX and XXXX XXXX my sister and brother agreed to do this. I called and told her this. She said she would send an appraiser out and for me to deed the property over to my XXXX XXXX and my Brother in Law XXXX XXXX so that they could buy the house for XXXX % of the appraised value. After over months and month of finally qualifying for the mortgage from XXXX. XXXX XXXX XXXX in XXXX XXXX, XXXX XXXX # NJ XXXX. They spend thousand of dollars qualifying getting the Trustees permission to purchase my mothers house. Then on XXXX XXXX XXXX and XXXX XXXX XXXX a phone call from XXXX XXXX The Loan officer with XXXX XXXX XXXX XXXX `` They are approved to buy any other house but this one '' Because FHA Refused to insure it. They also stated That FHA told The underwriting manager they did not know my mother passed. I and you can see from the file they well well aware of this from XX/XX/XXXX. This is another unfair deceptive lending practice according to XXXX XXXX from XXXX XXXX XXXX and Reverse Mortgage Solutions is trying to cover up Countrywides Deceptive Lending practices.

Company response to consumer: Closed with explanation