Consumer complaint received 2017-01-30
Company: DISCOVER BANK
State: CA
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
In the grander scheme of my turbulent turbulent relationship with DFS- Discover CC, Discover Bank , this particular complaint is truly not a big deal but I am writing to a complaint because I am at a loss for how to continue forth with DFS. I received an email 19 hours ago- today is XX/XX/2017 the current time in XXXX. The email informed me that there was that important information needed to be discussed with me in regards to my account, seeing that this was the first time I have ever received an email like this and given the chain of events that started in XXXX until now, I wanted to just make sure that I did my part- and what was necessary to, so at least, on my end, I will. know that I did what I could/ what was asked of me. Now, I initially tried to address this via chat helpdesk- the rep had no idea what I was inferring about, I was advised to call DFS- which I did just moments ago. XXXX from Ohio answered my call ( unaware of why this email was sent ) - he then passed me along to Payment Protection, and that def was n't where I was supposed to go- the rep from PP just like the chat helpdesk, and just like Stefan- had no clue as to why I was asked to call. I went back to rep in customer service- same issue- same outcome, last- I was transferred to billing and nobody seems to know why I was via email to contact DFS. Normally this is not an issue, but seeing that I WAS very unhappy with the outcome pertaining to a dispute that I never wanted to actually make in the first place, as I was merely calling in regarding a possible discrepancy about the charges made for the XXXX, I let my emotions get the better of me, I could not shake the fact that I think that due to ME FEELING like I was misinformed that I was getting punished for- and them some. It has been almost 5 months now since that and I AM JUST TIRED. Can we stop? Please? Look- it was my fault that I did not look over my account with DFS as diligently as one should while I was working overseas, I get that and I have learned my lesson. However ; I truly believe that there are very blatant within the customer support ( both via chat and by phone ), billing & dispites, internet/ web services, and even the payment protection departments- I am sure there are other department which were not addressed- please take those department into account as well. How is it that an email is sent to me asking for me to contact DFS and NOBODY seems to know why? Is it really OKAY for my CC company to not provide 4 months of statements, bc I there was zero activity? Is there set number of time that I need to personally reach out to DFS- to inquiry about the same issue or request the same state? I am TRULY ASKING THIS QUESTION bc if I can be presented with a number- I do n't think I would so frustrated. I have contacted DFS 7 times pertaining to transfer balances, for this email that was sent to me- I had to go through 5 channels. When the billing department was not available for chat earlier this week- I tried to go through the chat helpdesk- both times FAILED- if billing is not able to chat, why cant that just be indicated to the card member PRIOR TO THE CHAT? If DFS is going to send me some random email requesting for me to call- WHY NOT GO A LITTLE MORE IN DETAIL, so then 5 people- 7 ( YES I NEED TO COUNT MYSELF AS TWO PEOPLE NOW, SEEING AS I HAVE WASTED WAY TOO MUCH TIME ON NONISSUES ) do not have to waste time? I do n't think that this is the best way to utilize man hrs./ productivity. Please lets just end it- no more please.

Company response to consumer: Closed with explanation