Consumer complaint received 2017-10-18
Company: Shellpoint Partners, LLC
State: ID
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I believe that errors have been made in the servicing of my loan. 

The statement dated XXXX/XXXX/XXXX showed the amount due on XXXX/XXXX/XXXX as {$13000.00}. I mailed a check to Shellpoint Mortgage Servicing in the amount {$13000.00} on XXXX/XXXX/XXXX. The check was mailed to XXXX XXXX XXXX, XXXX, OH XXXX via Certified Mail Return Receipt Requested. I received the receipt showing that the payment was received by Shellpoint Mortgage Servicing on XXXX/XXXX/XXXX. However, according to the Statement dated XXXX/XXXX/XXXX, the payments were not credited to my account until XXXX/XXXX/XXXX 13 business days later. 

Furthermore, according to the statement dated XXXX/XXXX/XXXX, a portion of the payment was applied to items not reflected on the XXXX/XXXX/XXXX statement. 

Those charges included an Appraisal Cost Payment in the amount of {$430.00}, a Property Inspection Payment in the amount of {$97.00}, and a Certified Mail Cost Payment in the amount of {$140.00}. 

I am not disputing the appraisal cost as I am aware that an appraisal was needed in connection with my Hardship Request and the amount is in line with what appraisals normally cost in this area. However, I am disputing the partial application of my payment to a cost that was not shown on XXXX/XXXX/XXXX statement. Furthermore, if I am paying for it, I formally request that I be provided with a copy. 

I am disputing both the Property Inspection charge of {$97.00} and the partial application of my payment to a cost that was not shown on the XXXX/XXXX/XXXX statement. On the statement dated XXXX/XXXX/XXXX, the Property Inspection Disbursement was shown as {$13.00}, not {$97.00}. I request documentation of the charges, i.e. a copy of the inspection report and  invoice from the inspector. 

I am also disputing both the Certified Mail charge and the partial application of my payment to a cost that was not shown on the XXXX/XXXX/XXXX statement. I have never received any Certified Mail from Shellpoint Mortgage Servicing. 

Furthermore, according to the statement dated XXXX/XXXX/XXXX, there was a balance of {$800.00} remaining after the application of these charges which were not shown on the XXXX/XXXX/XXXX statement but that balance was not applied to the XXXX/XXXX/XXXX monthly payment. 

As a result of the application of my payment to these charges which were not shown on the statement dated XXXX/XXXX/XXXX instead of to the regular monthly payment due XXXX/XXXX/XXXX, the statement dated XXXX/XXXX/XXXX also includes a Late Payment Charge of {$150.00}. Because I am disputing the application of the charges noted above to my payment which was intended to pay the regular monthly payment due XXXX/XXXX/XXXX, I am also disputing the assessment of this Late Payment Charge. I made the payment of {$13000.00} as shown on the XXXX/XXXX/XXXX payment and, although the payment was not received by Shellpoint until XXXX/XXXX/XXXX, the statement clearly stated that If payment is received after XXXX/XXXX/XXXX, {$0.00} late fee may be assessed. 

The statement dated XXXX/XXXX/XXXX showed an Amount Due of {$15000.00}. Subtracting the {$13000.00} which I had previously paid, the amount due was {$1700.00} which included a Property Inspection Disbursement of {$13.00} and an Appraisal Cost Disbursement of {$430.00} in addition to the regular monthly principal, interest and escrow amount of {$1200.00}. Both of the additional charges were listed on the statement. I made a payment in the amount of {$1700.00} by phone to Shellpoint Mortgage Servicing on XXXX/XXXX/XXXX. However, according to the statement dated XXXX/XXXX/XXXX, because of the charges listed above which were applied to my XXXX/XXXX/XXXX payment instead of to the regular monthly payment due XXXX/XXXX/XXXX, {$1200.00} of that payment was applied to the payment due XXXX/XXXX/XXXX. In addition, there was a Recording Cost charge of {$13.00} deducted from the payment. I am disputing this charge. 

According to the XXXX/XXXX/XXXX statement, the remaining balance of my {$1700.00} payment ( {$1700.00} - {$1200.00} - {$13.00} = {$430.00} ) was added to the {$800.00} unapplied balance of my previous payment and applied as a Principal Only payment of {$1200.00} instead of being applied to the payment due XXXX/XXXX/XXXX. 

The statement dated XXXX/XXXX/XXXX also shows a Late Charge of {$51.00} being assessed because full payment not received by XXXX/XXXX/XXXX. Had the payments been properly applied to the amounts shown on the statements dated XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and had balance of {$1200.00} been applied to the XXXX/XXXX/XXXX regular monthly payment rather than the Principal Only Payment, the Overdue Payment shown on the XXXX/XXXX/XXXX payment would have been {$26.00} and not {$1200.00}. Furthermore, my payment in the Amount Due of {$1700.00} as shown on the statement dated XXXX/XXXX/XXXX was made on XXXX/XXXX/XXXX and like the previous statement, the statement dated XXXX/XXXX/XXXX also clearly stated that If payment is received after XXXX/XXXX/XXXX, {$0.00} late fee may be assessed. 

Finally, I made a payment my regular monthly payment in the amount of {$1200.00} due XXXX/XXXX/XXXX on XXXX/XXXX/XXXX. However, because of the application of the {$1200.00} to the Principal Only Payment instead of my regular monthly payment, I assume that that payment is being applied to the payment due XXXX/XXXX/XXXX and I am still being reported to the credit bureaus as 30 days delinquent.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation