Consumer complaint received 2020-12-28
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Experian failed to conduct a reasonable investigation to ensure the " Maximum Possible Accuracy ''. Credit Reporting Agencies are not supposed to merely " Parrot '' what a data furnisher has provided, but to conduct an independent investigation to ensure that the information reported by the data furnisher is inaccurate and complete. I reviewed a current Experian Credit report ( # XXXX ) and it is evident that a reasonable investigation has not been conducted, but e-Oscar had been used to verify that the account is reporting accurate. So, I ' am providing evidence that the account could not be accurate or complete. 

My understanding is that the Metro 2 Format is the industry standard for reporting accurate, complete, and timely information and that The data should be reported according to the specified definitions in order to process credit information correctly. Please, tell me how you verified this account to be accurate and complete, and who it is that you verified it with. This is reported as charged off account and transferred/sold to THE BEST SERVICE COMPANY ( Account # XXXX ). However, XXXX XXXX XXXX XXXX XXXX and account # XXXX is still reporting a current balance and past due balance on the account. This is evidence that a reasonable investigation has not been conducted to ensure the MAXIMUM POSSIBLE ACCURACY. Im providing you a copy of my recent credit report and see that you are reporting inaccurate and incomplete information according your industry standards. To make it easier for you to I have drew circles and numbered the areas of focus. Im also, including the Metro 2 2020 guide information that I was able to find on line so that you will know exactly how the account is supposed to be reporting. 
Field 7- Consumer Account is incomplete. This account has been truncated ( XXXX .... ) and is in non-compliance. There should be no special characteristics, only the number as furnished by the data furnisher. 
Field 21- Current Balance is inaccurate, because a charged-off account can not have a current balance once the account has been transferred or sold Field 22- Past Due is inaccurate, because a charged-off account can not have a past due amount once it has been transferred or sold. 
Field 25-Date of First Delinquency is incomplete, because it is not being reported on this report. THIS IS OUT OF COMPLIANCE A person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any similar action, shall, not later than 90 days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action. 
Field 26- Date Closed is incomplete, because it is not being reported. 
Field 27- Date of last payment is incomplete, because it is not being reported.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation