Consumer complaint received 2022-04-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
hello I have been disputing a account on my consumer report for almost a year now and I cant seem to get the credit bureaus to comply. XXXX and XXXX  keep sending me correspondence updating this account Bank of America when no relevant reporting fields are updated and lack of notice of disputes from the furnisher and their reporting agencies. 

XX/XX/XXXX is the dated results from XXXX  saying updated as the outcome. the before and after results read the exact same relevant information. nothing was updated and the furnisher failed to notice there investigation in the comment section. 

XX/XX/XXXX is the dated results from XXXX as Updated. there was no notice of dispute from XXXX nor the furnisher in the remarks section that reads " closed by credit grantor ; >unpaid balance charged off< to my understanding what I have been researching in the fair credit reporting act booklet is that the furnisher must notate a investigation had been done and so does the credit bureaus that way the consumer is notified a actual investigation was done. I have also read that the furnisher is suppose to send the consumer a notice of dispute to the consumers mailing address addressing the disputed item. well I have never received any type of paperwork from Bank of America regarding their dispute. 

XX/XX/XXXX I sent a letter to XXXX  and XXXX putting them on notice of these unlawful practices and also putting XXXX  on notice of another error AFTER there investigation. you see XXXX is reporting this item is schedule to continue to report until XXXX XXXX well in the payment history there is no proof that this field is reporting accurately. the last payment and date of 1st delqiuency do not align to prove the running of reporting time that XXXX  is reporting is accurate. while looking over my previous report from XXXX I noticed that they are reporting the same thing. correct me if im wrong but in the fcra booklet the running of reporting time shall begin upon the expiration of the 180 day period beginning on the date of the commencement of the deliquency which immediately preceded the collection activity, charge to profit and loss or similar action. how could the running of reporting time be XX/XX/XXXX when according to the payment history on XXXX  and XXXX  the 1st 30 day late pay was XX/XX/XXXX? to my understanding the date of 1st delinquency may never change especially on a closed account. these are illegal and unfair practices. 

XX/XX/XXXX my results read this item was updated from the processing of your dispute in XX/XX/XXXX. AGAIN nothing was updated. the furnisher didn't notate a notice of dispute and the running of reporting time and payment history do not align or get modified to prove its accuracy. THIS IS UNFAIR. 

XX/XX/XXXX I decided to pull a updated consumer report with all 3 agencies XXXX XXXX and XXXX and noticed that XXXX had recently verified this item XX/XX/XXXX. I NEVER RECIEVED ANY RESULTS regarding a investigation had been done. this is not FCRA requirements. Congress says the consumer reporting agencies shall provide a notice to the consumer written results no later than 5 business days after completion of their investigation. 
I also was able to point out all the inconsistent information that XXXX XXXX and XXXX is reporting. first idk why my XXXX  report is saying that XXXX and XXXX  is reporting a different account number compared to XXXX. that is weird? XXXX reports a {$0.00} high balance when XXXX and XXXX report a {$2700.00} high balance. XXXX sent me results XX/XX/XXXX why did they not notate that they verified this account in the Last Verified field? XXXX reports date of last activity XX/XX/XXXX, XXXX XX/XX/XXXX and XXXX XX/XX/XXXX? how could there be 3 different last times this account had activity? XXXX  and XXXX dont report a closed date but this account reports closed? XXXX  is reporting a different last payment date than the other two bureaus. XXXX reports last payment XX/XX/XXXX but XXXX and XXXX reports XX/XX/XXXX? XXXX is reporting incomplete fields compared to XXXX and XXXX. XXXX  is also reporting a ACTIVE payment history by reporting a charge off each month. how is that possible to be reporting a active payment history on a closed account? and all 3 bureaus are reporting inaccurate inconsistent information AFTER this furnisher has recently reported to these agencies. Bank of America reported to XXXX  on XX/XX/XXXX, XXXX  XX/XX/XXXX and with XXXX XX/XX/XXXX. to my understading all reported information on one account comes from ONE furnisher. how can this furnisher report 3 different information to each of these bureaus? either the reporting agencies are not complying or Bank of America, either way these are unlawful practices on all reporting parties involved.. the consumer reporting agencies must know the law that they are required to abide by. why do they not follow proper procedures? I have had enough. I've waisted my time and money by sending letters back and fourth and the credit bureaus dont care nor this furnisher. this is not only causing me stress but also hurting my ability to get new credit opportunities for my future and damaging my credit worthiness and character. something must be done. I have given these agencies plenty of time to fix error after error. Ive been trying for almost a year coming this XX/XX/XXXX. 
I have learned how the consumer reporting agencies get compensated by allowing inaccurate information to report and I have had enough. I've attached paperwork to support this complaint. in closing I am also advised that I do in fact have consumer rights to opt out of having my private non public personal information reporting to non affiliated third parties. the consumer reporting agencies are non afffilatied third parties. I am choosing to opt out.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation