Consumer complaint received 2019-05-29
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Equifax credit bureau takes extremely long time ( close to 60 days ) to post to consumer credit files monthly updates they receive from creditors on consumer 's trade lines. As a result of such long delay and being in a middle of new credit application, I was forced to open a dispute regarding a credit card account, which Equifax was showing as carrying heavy balance, despite the fact that balance has already been paid off in full long ago. After spending 20 hours of my time on phone calls to resolve this dispute, the Equifax finally corrected the balance in the middle of XX/XX/XXXX, approximately XX/XX/2019. However, Equifax 's extremely slow, outdated credit reporting of credit data, supplied by creditor of this credit card in the beginning of XX/XX/XXXXfinally took place at the end of XX/XX/XXXXon XX/XX/2019 and Equifax OVERWROTE THE RESULTS of this recently completed dispute with bad, old, outdated incorrect data from beginning of XX/XX/XXXX. 20 hours I spent on the phone, working with Equifax and the creditor to have this fixed went down the drain ... This is hurting me financially, because heavy credit card balances have high impact on credit score, FICO score, etc. and it affects the outcome of credit applications and interest rate I'm able to get. When I contacted Equifax and burned another 3 hours on this nightmare, all they did is apologize for the inconvenience, and offer to open yet another dispute for the same credit line, telling me it's going to take 30 more days .... Equifax reps, including supervisor tried to lie to me and say this is new data the creditor reported, but I have called the card issuer and confirmed with them Equifax is lying, and the last time they reported that kind of heavy balance on this card was in the beginning of XX/XX/2019, nearly 60 days ago. 

In addition to extremely slow credit reporting and overwriting resolved dispute results back with old, incorrect data Equifax 's website for disputes never, EVER works. The website either says the system is currently down, or says service is unavailable, or says it was unable to verify my personal information, after I correctly answer a bunch of security questions. Every.single.time. you get 1 of those 3 excuses and you can not submit new disputes through their website, or check a status of existing one, and have to call them on the phone every time. One of Equifax 's supervisors even acknowledged on the phone with me A LOT of customers are complaining about the exact same problem, that Equifax disputes site either just doesn't work or fails to authenticate them. This has been going on for many months, if not years and Equifax doesn't do a damned thing about it. When I ask their reps to fix the site, or ask to speak to people, who manage the site they tell me they have no control over that site, no access to fix it, and they won't even tell me who I need to speak to about that site - no contact info whatsoever, no solution to have their disputes site fixed - a complete dead end. 

This supremely dysfunctional credit bureau needs to be penalized by government and consumer protection agencies for their conduct, for financially hurting consumers, failing to fix their credit, and failing to operate their website, despite multiple, and long standing complaints.

Company response to consumer: Closed with explanation