Consumer complaint received 2023-08-04
Company: RENASANT CORPORATION
State: GA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
XXXX XXXX of my previous complaint with Renasant Bank has subtly responded to the Consumer in basically calling the consumer a liar. Prior to sending XXXX XXXX a rebuttal, The Consumer wanted to ensure submission of his rebuttal here first. In addition to calling the Consumer a liar, XXXX XXXX has continued to ignore the Consumer in addressing his requests today as he is attaching for review to forward this information to the appropriate personnel, including XXXX XXXX to whom it is specifically addressed, for proper processing. It is the Consumer 's belief that XXXX XXXX is in collusion to Corporate/Industrial Espionage based on the way he has chosen to do business. It is the Consumer 's intent at this point to deescalate this matter with a proposed solution of submitting his personal & business information to or for all credit lending products offered at Renasant Bank for some form of appropriate closure for clarification purposes. Thank you for your time and any assistance that you may be able to provide. Original Complaint summary below. Respectfully - XXXX XXXX XXXX This Affidavit of Truth is prepared by XXXX XXXX XXXX ( the Consumer & Plaintiff ) is truthfully alleging that Renasant Bank ( Witness, Defendant ) willfully violated a multitude of Consumer Protection Laws because they have not offered any Adverse Decision regarding a Business Loan, Line of Credit, or Asset-Based Loan for the Consumer. In addition, Renasant Bank has also violated several laws regarding Fair Lending Practices & have even violated their own Account Agreement & Disclosures, by not equally treating the Consumer fair as other Business Clients/Consumers. As of today, Renasant Bank has failed to offer or set of policies and programs aimed at increasing the representation and opportunities for historically disadvantaged or underrepresented groups in areas such as fair lending, general customer service for all customers in whole or in part, defined as Affirmative Action. The goal of affirmative action is to address past and present discrimination, systemic inequalities, and underrepresentation of certain groups by promoting diversity and equal access to opportunities all of which Renasant Bank has failed to provide to the Consumer. The Consumer has solely led astray by the Defendant ( i.e. Specifically XXXX XXXX XXXX - XXXX, GA. Branch Manager ) for roughly over two ( XXXX ) months. Within this same time frame, the Consumer also experienced financial hardships related & unrelated to this matter. Around XXXX of XXXX, the Consumer informed XXXX XXXX of his interest in purchasing his business equipment upon its expiration date of XX/XX/XXXX. During this time the Consumer would build his credit, assets, & revenue in preparation for the lease expiration date with establishing himself as a new Customer driven with purpose. Based on the lease semi-tractor title having a previously lien by Renasant Bank, the Consumer hoped that his business relationship would carryover in a long term healthy report. Unfortunately, XXXX XXXX has failed the Consumer in fulfillment of those plans by using Unfair, Deceptive, or Abusive Acts or Practices known as UDAAPs. A prime example is how XXXX XXXX understood the Consumers goals and requested a lengthy list of items & documents to increase the Consumers chances of approval for a minimum amount only to deny the Consumer for those very same reasons without providing any Adverse Action Letter thereafter ( i.e. Business Plan, Projected Revenue, Tax Documents, etc. ) Since XXXX XXXX has verbally declined the Consumer, the consumer is only led to believe that XXXX XXXX solely & willfully illegally Declined the Consumer without cause, with spite, & after obtaining a plethora of detailed information/intellectual property from the Consumer. This unjust service warrants unfair practices brought about against the Defendants. The Consumer has been very patient & diligent in cooperating with the Defendants application process, yet he is now only left to believe that Renasant Bank is currently & intentionally violating his consumer rights. In addition, XXXX XXXX solely took it upon himself to verbally state that a Consumers check would be honored within a reasonable time of XXXX days at his sole discretion on XX/XX/XXXX. Unfortunately, XXXX attempted to deceive the Consumer by attempting to distract while this deposit was being transacted, & while also instructing his associate to stamp the receipt for XXXXday hold or more ( Documents Attached ). Had XXXX XXXX told the truth in response to the Consumers inquiry, the Consumer/Customer would have explored other options to obtain the needed cash sooner. As of today ( XX/XX/XXXX ), XXXX XXXX has continued to violate the Consumers Rights by doing the exact same thing from XX/XX/XXXX only this time it is transparently clear & conspicuous of his wrongdoings. When the Consumer contacted Renasant Banks Corporate Office, he was informed that at XXXX XXXX sole discretion, he has placed the Consumers account in pending closure status prior to the deadline of the Banks policy of account delinquency for XXXX days. As such, XXXX XXXX has continued to violate Consumer Laws & his very own Banking Procedures with the effortless lackadaisical service towards the Consumer of this Claim. Hopefully, Renasant Bank is dedicated to ensuring that the Consumer has an equitable chance to secure a viable lending solution, taking into account both the relevant and unrelated facts as confirmed under oath. As part of its commitment to treating all consumers fairly, the Bank should be optimistic about creating a positive lending experience for the Consumer involved in this matter, current consumers being mistreated, & all other consumers within our society-at-large that may follow.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation