Consumer complaint received 2022-08-04
Company: RoundPoint Mortgage Servicing LLC
State: NV
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Follow up to complaint XXXX I applied for a VA loan XXXX yet was assigned to Reverse Mortgage Loan Advisor XXXX XXXX XXXX XX/XX/XXXX at XXXX PM ( 2 days ago ). XXXX was able to gain access to my file and that same day. Real Estate Broker XXXX XXXX with XXXX XXXX XXXX XXXX XXXX XXXX - XXXX and XXXX XXXX XXXX, Community Sales Consultant with XXXX XXXX XXXX XXXX : XXXX emailed him over all the information he requested about the move-in-ready home. At XXXX XXXX on XX/XX/XXXX, XXXX let me, XXXX and XXXX know that he received all the information he needed and would have a new pre-approval letter generated and sent out. At XXXX XXXX XXXX sent an email to all of us to inform me that my current phone number was not appearing on my credit report - it had got taken off with the CRAs after I filed a XXXX insurance fraud claim with XXXX XXXX service for not protecting my information. I filed a CFPB and informed XXXX that the information on my application should have been reported to the XXXX and that I would also reach out to the CRAs to inquire about the removal of my phone number- I also emailed the CRAs at XXXX XXXX- including XXXX in the email. letting them know I applied with lender Round point Mortgage however the information provided on the application was not reported to the CRAs. In addition, my current phone number was taken off the credit reports and old /compromised numbers from XXXX were still being reported but are not my current number. XX/XX/XXXX, XXXX XXXX, I provided XXXX with correspondence from XXXX XXXX XXXX and they confirmed that I had the number since last year and I let XXXX know that I had to change my number a total of 15 times and each time I am charged {$36.00} and that I had filed a FCC complaint in the past regarding my information being sold to third parties via XXXX XXXX XXXX. XX/XX/XXXX at XXXX XXXX ; XXXX wanted clarification on the XXXX letter that XXXX XXXX XXXX and XXXX XXXX XXXX XXXX requested and approved. XXXX asked if I filed a police report regarding my XXXX identity theft and I let him know I was instructed by police to contact the FBI - XXXX. I then pulled over on the side of a busy freeway to speak to XXXX over the phone and let him know from XXXX - now ; I have been targeted, for scams, my information was apart of data breaches. In the past, corporations set different terms and conditions just because I am a permanently XXXX Veteran with children. Several organizations tried to forcefully XXXX and bait me on and off social media - I declined several times over the years, with escalated attacks happening in XXXX, XXXX, XXXX, XXXX and XXXX. My vehicle has been tampered with by politically motivated extremist groups. A lot of times Veterans are targeted and attacked to help profiteers prove they are worthy, help them excel in their criminal organizations etc. Even when you don't want to be bothered, even if you are minding your own business, even if you are a neutral party not wanting to get involved in the circus- you are still targeted. I filed complaints with the White House several times. Filed VA record violation complaints which resulted in medical appointment delays, XXXX delays, after I filed complaints regarding HIPAA violations and, XXXX personal retaliation etc. I have had people stalk me on XXXX  sites and threaten me with XXXX XXXX Stalk my social media page. I had money stolen out of my bank accounts. I had my mail stolen by USPS employees for an entire year with the OIG fully aware. My children XXXX  on their XXXX - their life almost taken by these retaliatory, politically motivated, extremist groups, departments, associations, organizations, and the list goes on. Right now, I am trying to secure housing for my family however since I don't want to submit to corruption, my systematic journey through life remains tough. Over the years, I sent out thousands of emails to different departments, and agencies and filed complaints with thousands of attachments. I provided Loan Officer XXXX XXXX, XXXX XXXX XXXX, and underwriters : XXXX XXXX and XXXX XXXX with 20+ attachments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation