Consumer complaint received 2016-09-19
Company: M&T BANK CORPORATION
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing you today to express my frustration in working with M & T Bank on a mortgage modification under the Making Home Affordable program instituted by the Obama Administration. I am at a loss as to what to do now that will encourage them to act in a timely manner to finalize a modification process that began over 4 years ago. It is my hope that in filing a complaint that a resolution regarding my application for a mortgage modification can be expedited, and pressure placed on M & T Bank to fulfill its obligation to act in a timely manner not only on my behalf, but on behalf of others that are facing the same obstacles regarding their applications for mortgage modifications. I find it very observed that I have been trying to get a loan modification for over years, and yet, till this date, we have not been able to resolve the issue. It has come to my attention that my loan modification was approved for a Streamline Loan Mod which only reduced the interest rate .25 % which actually caused my payment to increase dramatically making matters worse. I have executed reports and viewed all the guidelines necessary to qualify for an affordable monthly payment. You mentioned you could not arrange an affordable payment to support a Loan Modification due to excessive obligations to support a payment. We fought back and forth with you including the court. You have received everything you needed in regards to the Loan Modification process. Now I 'm not able to complete my modification and get out of trouble with foreclosure due to a misunderstandings and a misinformed process to resolve the loan modification. It is neither my intentions nor my fault that this debt has increased. I been trying to resolve this issue for the last 4 years with no results, basically with the same action, " I do not qualify because I do not have enough income '' when in reality everything is already clear, and you have records of this. I just find this really obnoxious and idiotic when you have a citizen like myself, asking for help, reaching out to you throughout all this time, just because I want to keep my home, my investment, the house where my children reside. In news reports I hear that M & T Bank claims to be overwhelmed with applications for modifications. As a result, your bank is top XXXX worst servicer processing a modification. When times were good and banks were encouraging everyone to take out 1st, 2nd and even 3rd mortgages they did n't seem to have any problem keeping up with the high demand. Full documentation Mortgages could be initiated and closed inside of 2 weeks. Now, when someone asks for help, it takes years with no immediate results. I understand that across the country there are several lawsuits being filed against M & T Bank, some seeking class action status. I think it would be worth your time to look into doing the same on behalf of all Home Owners that are facing the same uphill battle with you M & T Bank as I am. Please take in consideration that I really want to keep my property. I am a single mother of XXXX children. I do n't want to move my children from the home they love and the schools they go. They have friends and participate in school activities and it would be heartbreaking for them to leave. Since my divorce, I been trying to keep consistent in their lives. Please help me the best you can, I know I qualify for a better Loan Modification, and it would be under our best interest to qualify this loan.

Company response to consumer: Closed with explanation