Consumer complaint received 2016-03-08
Company: NRA Group, LLC
State: SC
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
In XXXX XXXX, I received a letter from National Recovery Agency ( NRA ) about my debt. I was unaware of the matter so I called and asked for the bill. I attempted to track down the company which I was indebted to : XXXX XXXX of XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX ( an address I have never gone to ). The company was actually sold to another company called XXXX XXXX XXXX of XXXX I believe in XXXX. I contacted XXXX XXXX at XXXX XXXX XXXX XXXX. They stated that they have no past dues for me. I had visited their office more recently and paid in full for the services they rendered, but they stated that from the records they received from XXXX XXXX of XXXX, it does not show that I have a balance due with them. Knowing that the collections was from my car accident which occurred in XXXX, I contacted my attorney. He assured me that these bills totaling {$320.00} were paid in full upon settling my lawsuit and forwarded me a copy of the check addressed to XXXX XXXX of XXXX dated XXXX/XXXX/XXXX in the amount of {$320.00}, cashed on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I contacted NRA and told them it was paid and that I have proof. They stated that I would need to submit a " Dispute letter '' and provided me an address of XXXX. XXXX XXXX, XXXX, PA XXXX to send it to. I sent the letter that day. On XXXX/XXXX/XXXX, having not heard from them about the dispute, I called them again. They stated that they have not received the letter and have no record of me calling in XXXX. I asked for an email address and told her that I will send the letter via email and USPS mail. She provided the email address of XXXX. That same day, I emailed it at XXXX and mailed the hard copy on XXXX/XXXX/XXXX. Still having not heard from them, I emailed again on XXXX/XXXX/XXXX XXXX. I never received a reply. On XXXX/XXXX/XXXX, I called and spoke with a manager. She stated that they only received my dispute letter on XXXX/XXXX/XXXX and that the process takes 30 days to resolve. I asked what happens after the 30 days, and she advised me that if the client does n't respond, they will close it out and my credit will be restored. She stated that they have n't received a reply from their client, so they will resend everything to them. I told her that I will call back on XXXX/XXXX/XXXX to get an update on it. On XXXX/XXXX/XXXX, I called and spoke to a manager named XXXX. He pulled up my account and stated that I now have XXXX invoices and somehow my account was duplicated, but they closed out XXXX of them. I advised him of how long I have been waiting and of my history with trying to get this resolved. He stated that they will resend everything to the client. I told him no, and that I was told that within 30 days if the client does n't respond, they will close it out and my credit will be restored. He stated that he ca n't do anything but send it to another department to review. I strongly disagreed, but he said I would receive a call back within 2 days. I told him that I have never gotten a call back and that I did n't think it would happen, but that I will call back in a few days if no one contacts me. On XXXX/XXXX/XXXX I called and spoke to XXXX again. This time he told me that I still have the balance and that the XXXX duplicated accounts were closed. I began to get irritated as he told me that he has to send it away for review again. I told him that I 'm sick of getting " the run-around ''. He became very rude and arrogant with me stating that he 's only been handling this for 5 days and that I need to be patient. He said that I am expecting this to be fixed over night and I am not the only person in the world. Needless to say, I told him if they do n't resolve this there could be legal action and he said that I am threatening him. I told him that I paid this off and it needs to be closed out. He got nasty with me at the end and I hung up with him. They will not close out my debt.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief