Consumer complaint received 2016-07-12
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
Bank of America will charge you overdraft fees when an item is 'processing ' and has n't even cleared if it causes other items to be paid into overdraft. I do n't think that is fair I feel if an item has cleared and it has made your account short then you should be charged the overdraft fees ; an item being 'processed ' could be processing for days which would give you time to place more money in your account. In this day and age people are struggling to keep up with their bills and it is not fair. The item that was being processed was XXXX I was {$2.00} short I could have made up the difference of {$2.00}! Now I have XXXX {$35.00} overdraft fee charges which I ca n't make up! And of course they are not going to reverse them. And the other annoying thing is when I use my 'bank app ' it looks like I have enough money to cover the transactions not until I call they are telling me no there was an item processing that day even though it did n't clear until the next day ... see below ... I copied the transactions for you to see. I want the overdraft fees reversed and that way they process things changed! 
XXXX/XXXX/2016 Show additional information for activity type debit cards XXXX CHECKCARD XXXX XXXX XXXX XXXX XXXX XXXX XXXX RECURRING activity type debit cards status type icon reconciled Reconciled. Select to mark activity type debit cards XXXX CHECKCARD XXXX XXXX XXXX XXXX XXXX XXXX XXXX RECURRING as Cleared XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type Keep the Change XXXX KEEP THE CHANGE TRANSFER CANCELED-LOW ACCT BALANCE activity type Keep the Change status type icon cleared Cleared. Select to mark activity type Keep the Change XXXX KEEP THE CHANGE TRANSFER CANCELED-LOW ACCT BALANCE as Reconciled XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XX/XX/XXXX ELECTRONIC TRANSACTION POSTING DATE ... 
activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XX/XX/XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XX/XX/XXXX ELECTRONIC TRANSACTION POSTING DATE ... 
activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XX/XX/XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type other payment XXXX XXXX : ACHWITHDRL XXXX INDN : XXXX , XXXX XXXX ... 
activity type other payment status type icon reconciled Reconciled. Select to mark activity type other payment XXXX XXXX XXXX : ACHWITHDRL XXXX INDN : XXXX , XXXX XXXX ... as Cleared XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type other payment XXXX XXXX XXXX : WEB PMTS ID : XXXX INDN : XXXX XXXX ID : XXXX WEB activity type other payment status type icon reconciled Reconciled. Select to mark activity type other payment -XXXX XXXX XXXX : WEB PMTS ID : XXXX INDN : XXXX XXXX ID : XXXX WEB as Cleared XXXX XXXX XXXX/XXXX/2016 Show additional information for activity type debit cards XXXX XXXX XXXX XX/XX/XXXX # XXXX PURCHASE XXXX XXXX XXXX XXXX XXXX activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX XXXX XXXX XX/XX/XXXX # XXXX PURCHASE XXXX XXXX XXXX XXXX XXXX as Reconciled XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief