Consumer complaint received 2016-08-02
Company: JNR Adjustment Company, Inc
State: NM
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
XX/XX/2016 XXXX, TX XXXX XXXX RA # : XXXX : XXXX XXXX To Whom It May Concern : My name is XXXX XXXX and rented a car through XXXX and the company renting the car would be XXXX, for XXXX XXXX through XXXX XXXX 2016. 

We arrived at XXXX around XXXX on Sunday XXXX XXXX 2016. We proceeded to the curb to catch a shuttle to XXXX. I reviewed my reservation information from XXXX and there were no instructions other than go to the shuttles for rental cars and get picked up. We never saw a shuttle named XXXX. We asked airport personnel if there was a shuttle for XXXX, he said he is asked this many times and has never seen one. I then called XXXX in XXXX and there was no answer and attempted multiple times before calling another number to XXXX and after 20 minutes on hold, I talked to someone at another location somewhere outside the US. They told me to take a cab to the location and gave me the location on XXXX XXXX in XXXX. I was totally confused as I have rented XXXX of rental cars in my XXXX plus years as a XXXX. I then went to the website for XXXX and found the location and at the bottom of the page somewhere it gave instructions on where to go and catch a shuttle called XXXX, which is a parking lot for travelers to park their car while on a trip. 

We finally made it to XXXX facility on XXXX XXXX XXXX and waited another 25 minutes to get someone to assist us to get our car. The gentlemen stated he was the only one there, and I told him I had been calling this location and no answer, just kept ringing. We finally go to our XXXX XXXX. We checked it out very quickly as we were running late to a meeting as a result of the delays in finding out how to get to the XXXX pickup. The car had numerous dings and dents, which the gentlemen did note on the inspection sheet. However, as we were rushing to our meeting, I did not check the condition of the tires, and really should not as this should be the responsibility of XXXX. I finally arrived at my meeting and was 30 minutes late and very frustrated with this initial experience with XXXX. 

XXXX XXXX we were driving on the XXXX outside XXXX, and the XXXX tire blew out going XXXX miles per hour. I struggled to keep the car in XXXX XXXX to avoid hitting another vehicle, and was able to control the vehicle and get it to the shoulder. There was very little space to change the tire an vehicles at a high rate of speed were passing us as we proceeded to change the tire. Very dangerous situation!! When I took the tire off the car I noticed the tire tread was in dire need of replacement. Very frustrated as we were headed to another meeting, dressed in my suit, dirty from changing the tire and not happy at this time. 

We proceeded XXXX miles to the nearest City of XXXX and found a XXXX XXXX and they checked out the tire that had been blown out and found a huge split on the tire. ( attached is a picture of the tire ) I called and talked to XXXX at XXXX in XXXX and he said to buy a tire and keep the receipt and call XXXX who was the Manger of this location where we rented the vehicle. I called and left a message and to date have never heard from her. 

XXXX proceeded to have the tire replaced with a used one which was better than any tire on this car. In the process the tire guy discovered the right rear tire was about ready to blow out as well, as the tire was separating and the inside was bald, I mean slick like a racing tire. ( see picture attached ) The tire shop said, this car is not safe to drive and this tire could blow out very soon. I told them to replace it, CONTINUED ON ATTACHMENT!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation