Consumer complaint received 2022-06-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
My father passed away in XX/XX/2020. I am the administrator of the estate and one of the beneficiaries on the savings account. My father also had a credit card with this bank. 

There were almost {$11000.00} funds of the sum of numerous bank transfers from my fathers personal savings account into one of my brothers and his wives bank account ( unauthorized ) at the same bank institution within a few days before my dad passed and a few days after he passed. As well as they charged ( unauthorized ) of XXXX for their personal use on his credit card and paid the credit card bills with my fathers ' bank accounts. This one brother took cars and all my dad 's financial and personal documents from the home. Once I found this almost {$11000.00} of funds were transfered out, this bank istitutiuon helped me greatly and got the funds back. But the won't press any charges on my brother. they won't share with me as the Administrator of the estate nor as the benificuary to what when down as they approuched my brother. They won't tell me what he said or why they will not file and negative charge against him and his wife for stealing this money from my father. They also have the charges on the credit card that for well over a year now, I can't place a report of fraud because i get transfered and disconnected by the bank and or when I finally talk to someone they say I have the wrong department after waiting for nearly an hour on a few occasions.. or once I get the department they tell me they don't see any paperwork that validates I can have such information. If i go into an institution in person they tell me to call fraud. even one time I sat in the office at this bank as we both were on hold and trying to talk to someone and even with both of us on the phone they gave us the run around. Told us again they don't see my paperwork. I have faxed it to them a dozen times, Ihave been paid my beneficiary funds, they returned the funds stolen from savings account, but they seem to not have a clue in the fraud department on the credit card to what is going on. I am exhausted of fighting with them. and being ignored.. and i am overwhelmed and exhausted of explaining this story over and over and over again with hopes someone helps. 

I need charges on fraud filed for credit card unauthorized charges on an XXXX old mans credit card as he laid in ICU for 2 weeks fighting for his life before he passed. as well as I demand to know why they just retuned the stolen money and did nothing about it to my brother and/or his wife for illegally talking money from my father who was XXXX XXXX XXXX laying unconscious in ICU. My parents are divorced and I need some legal paperwork to back this illegal behavior from the bank so I can be sure that nothing can happen to my mom and the documents can protect her from any sort of situation. 


He also wrote me a check for XXXX to pay me from this bank account intuition account that belonged to his and his wife. ( the same account they illigally transfered funds to ) a part of XXXX and stopped payment on the check once I cashed it, and the bank aloud it and won't tell me why he said he did it. he is a crook and the bank is accepting all his behavior. and the thing is that I did not know all this money stealing took place until months after my dad died because he stole all the paperwork and when i told the banks, they did not care. It took many calls to get someone to finally send me bank statements. it is just unheard of the undo stress i have been put through

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief