Consumer complaint received 2016-08-31
Company: FIRST CITIZENS BANCSHARES, INC.
State: SC
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
My concerns regards to First Citizens bank, are the unprofessional employee, charge bank fees, and communicate skills between corporate employees and local employees. I open my business account with branch local on XXXX XXXX XXXX in XXXX XXXX, SC but I do use the branch on XXXX XXXX XXXX XXXX XXXX to do banking business. My concerns were that I know I had the service if money is not in the account the bank could not charge me. I was told by XXXX ; only apply to my card not the account. I was shocked because the card is access to same as the account. I explain that it must be mistake because before this bank merge with another bank it were not like this. XXXX gives me some documents, on the documents stated about fees and rates charger started in XXXX XXXX and I open my account in XXXX XXXX, XXXX. I was not aware of any new or update charge from the bank, and what does that has do with my account. I explain that I has plan if no money in the account, the bank can not charge me. 
XXXX explains that my account is currently closed, as of XXXX XXXX, XXXX and I need to make arrangement with collection agent about my debts that I owe to the bank. If any deposits were made to this account after the closing of account it would be send back to the sender. I wanted that statement in writing is what I request from XXXX. XXXX got on her office phone and made call, then turn to me and stated that she could not provide me with that in writing. So I call corporate office number of First Citizen bank on my phone and put on speaker phone with recording on. The lady explain to me " XXXX XXXX, I see that your account is closed and I assure you if any deposit come to this account it will be send back to sender. '' I did record the information for my record because again the employee at local branch lies. XXXX asked me for my phone and I told her no, used your office phone. Then I was walking out the office, XXXX wanted to follow me, I turnaround and told her if you follow me, we are in the state of South Carolina and I am XXXX XXXX woman you do the math of this situation. So she went to XXXX the branch manager office. 
2. XXXX is the branch manager on XXXX XXXX in XXXX, SC XXXX XXXX, my concern with her is that she told me it okay for me to leave my vehicle in their park in lot. I came back to get my vehicle and it were gone. I called the local police and report my vehicle stolen. The officer told me the vehicle is not stolen it impound per the bank manager named XXXX. The officer told me to contract the branch and asked why she gives me permission to leave the vehicle there then had it tow. If get situation resolved then contract a lawyer for legal matter. When I contract XXXX, we talk about the vehicle and her words are " so what your vehicle got towing, it is not her responsible. '' I report this situation to corporate office. 
3. I wanted to make a deposit to my account and the check stated " called authorized numbers to get authorize code for this check. '' It was XXXX check that truck drivers used to get advance money, or whatever the driver wanted to use it for. The teller deposit the check, but the bank report on my account as lost or stolen and charge me fee. I went back to branch and talk with teller about this transaction. So I was told that the check would be return to me and bring back to bank so we can deposit it correctly. I never got the check, but the bank but still charge fee of {$35.00}. This happen at the branch near interstate XXXX on north XXXX XXXX in XXXX, SC the check were write for amount of {$100.00}. 
4.I wanted to resolve my banking concerns with the bank before the bank wanted to close on my account. Every time I called the branch, XXXX would hanged up the phone after I explain that I do n't wanted to talk to her but another employee.

Company response to consumer: Closed with explanation