Consumer complaint received 2022-10-26
Company: ROBINHOOD MARKETS INC.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other transaction problem

Complaint:
Please see an email describing everything. This took almost a year for them to do a " Fraud '' investigation when had nothing to do with Fraud and all to do with saying a XXXX ACH was reversed when XXXX never reversed anything, and then it shows like ( 2 ) others for XXXX reversed and ( 1 ) for XXXX reversed and they never sent back any of these 4 transfers and they will not respond nothing. I beg for help ; it has been too long, and I have personal issues I need this for and they have not paid interest nor even returned money along with damages. They are all over the place ; no phone number, nothing and they send me correspondence on issues that have nothing to do with my investigation which again has ended but never credit my account back. I can send the bank statements. IT originally started over them freezing my account because they said XXXX reversed XXXX which they didn't as I had XXXX available and then they said they reversed 3 others mentioned above. I withdrawal {$7900.00} which was items I sold but they still owe me this XXXX +/-. I can be reached at XXXX. I pray for your help. I can provide anything. I told them many times I was going to leave a complaint and they could care less. 

Hi XXXX, thanks for the email. As explained and uploaded already on your site these items, you must have the wrong guy on this because this was initiated over a XXXX XXXX Robinhood mentioned my bank reversed. They clearly never reversed it which I took Robinhoods word for it and I shut my accout down losing a huge partner relationship which will hurt me financially very bad over nothing they did wrong. rather it was one XXXX ACH to Robinhood and they have it down as being reversed but from the statement I sent covering way more than that period to reflect many months after still no money from Robinhood was reversed including the other XXXX or 4 XXXX 's for XXXX and XXXX. So my account has been shut down as if I did something wrong I didn't do nor did my parties/parties on my side, clearly there is no reversal and at this point it is really just making XXXX tied up of mine which I will need to retrieve back from Robinhood immediately and my attorney advised the first and the last item that should be done is a 3 way call with XXXX. Please look at my statements and no reverses ever took place. Please look at the statement one last time and tell me how I am in the wrong position and what gives XXXX the right to treat my account as if I has a negative balance causing a reversal which we see in this account there was still a little amount after of XXXX plus after that transaction. 

Please have someone call me so they can also call XXXX and get this handled as it's not right to hold my money hostage for a mistake that I first thought was true only basing it off Robinhoods info but after closing my account primarily because I was so mad that I thought they put me in this position however their right and the money never got sent back but needs to be. 

My information is below and look forward to a call tomorrow. Thanks for the response. 

XXXX

Company response to consumer: Closed with explanation