Consumer complaint received 2017-04-26
Company: Dovenmuehle Mortgage, Inc.
State: MD
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I purchased the Condominium on  XXXX   XXXX ,  XXXX  with a  CDA  30 year fixed mortgage loan from  XXXX   XXXX  Bank. My mortgage was a little over  XXXX  each month. Soon after ( a few months ),  XXXX   XXXX  sold the servicing of my loan over to  XXXX ,  XXXX     XXXX    raised  my monthly mortgage payments to  XXXX , and later to  XXXX  each month. My financial struggles began there, but I managed the payments for years. I tried to modify this loan on four occasions with qualifying hardships ; however,  XXXX   XXXX   XXXX  denied every request. I tried to short sale the property in  XXXX  as a last result, but I continued to make mortgage payments. I then received a letter from  XXXX ,  XXXX  citing that I had managed to become only  two  months delinquent ; therefore, I no longer qualified for the short sale. I struggled financially staying a month or  two  late on payments for another  XXXX   XXXX  years. I requested another modification due to financial hardship, and again was denied. In  XXXX ,  XXXX ,  XXXX  offered me access to the  XXXX  program. I was injured in a car accident, that caused me to to lose my   teaching contract   renewal, due to two months of necessary medical absences from injuries sustained from the accident. The  XXXX  program paid a portion of my mortgage while I was unemployed ( I only utilized  one of the five  years, as I was quickly employed   XXXX   in  another county  in  XXXX  ). The  XXXX  program ended immediately once employed, and I continued to struggle making payments due to the excessive amount of bills over that one year of unemployment. The stipulations were that I live in the property for 5 years ( a portion was forgiven each year  ) , but I could not be one day late on a payment within those 5 years, or the mortgage automatically defaulted. I applied for a modification and was again denied ; then applied for the short sale again in  XXXX , and was approved ( this time, I did NOT continue to make payments ). My realtor at  XXXX   XXXX   XXXX  secured a buyer for my property. Without warning, I received notice from  XXXX ,  XXXX  that while in the middle of my short sale process,  XXXX  had sold the servicing of my mortgage loan over to  Dovenmuele , In  c.  My realtor started the short sale process over with the submission of all documents to  Dovenmuele , Inc.  and we were again approved, since a modification was no longer an option.  XXXX   XXXX   XXXX  again secured a buyer, this time from an investor who would pay cash for the listed  XXXX  property. Dovenmuele, did an independent appraisal, through which my realtor launched a failed appeal attempt, since the appraised was an inflated price. Dovenmuele then required that my 'cash ' buyer increase their offer to meet a mandatory set 90 % of this new appraisal value of  XXXX . My buyer countered with  XXXX  as a final offer. Dovenmuele rejected the counter offer ( a difference of  XXXX  from a cash investor  ) , and has notified me that I must apply for a Deed in lieu of foreclosure, and that I now must pay  XXXX  to satisfy a lien on my property from the  XXXX  program that was not an issue, had I completed the short sale that they had just rejected. I only utilized  one of the five  years of assistance from  XXXX , yet, they are requiring that I pay the ful l fi  ve years ( completely illegal ). Dovemuele  has refused to modify my loan, refused to allow me to short sale my property, refused me to surrender my property through a Deed in lieu of foreclosure, and refused to offer relocation assistance, citing that since the insurer of my loan is  CDA  ( it is not  XXXX   XXXX  or   XXXX   XXXX   backed ), it does not participate in ANYTHING. I have tried everything at first to save my home ; and now,  Dovenmuele is making it impossible for me to get rid of my property, with the least amount of damage to my credit history. When I purchased my home under this CDA  loan, {$5000.00} was made available to me to assist with closing costs. This sum was supposed to be forgiven, as promised during my  XXXX  certification classes in  XXXX   XXXX  County. Nothing was forgiven, and I had to sign a promissory note to repay the {$5000.00} once I no longer occupy the unit. Please assist!

Company response to consumer: Closed with explanation