Consumer complaint received 2022-10-12
Company: CITIBANK, N.A.
State: NY
Product: Checking or savings account
Sub-product: Savings account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XX/XX/2022 Saturday Morning I called into Citibank to check status on my dispute to see if the received my fax that I sent to them about a dispute that I submitted gave my information and they verified my account. There after being transferred to the dispute department I gave my name while speaking to someone by the name of XXXX who was not so nice to me I then asked if he received my faxes I sent on XX/XX/2022 he said he didnt see any information on my account, I said sir are you sure I sent them after giving when he said theres nothing here so he was so rude I couldnt speak to him he disconnected the line on me. And I spoke to someone else in the disputes department there after asking if I can please be transferred to a supervisor of the disputes department they placed me on hold with someone who stated that they were a supervisor by the name of XXXX and I compliant about XXXX and asked her if she can help me while speaking to her their was silence and it was for a while. And I can hear people in the background speaking and or breathing. I hung up. So XX/XX/2022 after XXXX I spoke to a customer service representative at Citibank and explained to her that I wanted a supervisor to help me with my dispute and she asked for my name and I gave it to her. Her name was XXXX so she had me on hold and a supervisor by the name of XXXX came on the line we spoke about my dispute no issues and I did another dispute to which I was calling into do Saturday XX/XX/XXXX and didnt get no where, so she said lets work on the new dispute then I gave her the information and a answered questions then she gave me my complain number and the fax number and email where to send to for my dispute. And all went well and she told me that theirs no supervisors available on the weekends to assist clients. I said they told me some one was a supervisor so thats not good. So Tuesday XX/XX/2022 I made a purchase on my phone and it was for {$5.00} and it was declined after telling me to call in a number I call they ask me to verify all of my information and I said the purchase was made me me. They said they were sorry they had to transfer me to the Fraud department, ok cool so they transferred me after being on hold for XXXX minutes they said that Citibank will be closing my account and no further information is noted. I said wait what thats crazy. I said wait something isnt right. So then called again and called customer service again then was transferred to fraud department and it happened again with this Citibank is closing your account and will not be doing any business with you any longer we will submit you a check for any funds that belong to you. After that I went to the bank at XXXX XXXX XXXX XXXX XXXX spoke to a banker by the name of XXXX and she didnt give me a card so I had no way of having any information from her she called fraud department and they gave her the same information after I was told the bank would know why so from what everyone who assisted me they dont know who or why the restrictions were put on my account. So she gave me a number to call and called it dont know why I must wait 30-60 days for my hardworking money and from all XXXX  that were sent to me and money Ive sent to my children who are in college and I have doctors appointments and I use medication and have rent to pay before XX/XX/XXXX due to me on a payment plan and family and friends paying me I lost my job I dont drive and now cant pay to go to any interviews and or doctors appointments to which I have a appointment on XX/XX/XXXX for a XXXX XXXX and I must see my XXXX on XX/XX/2022 and I cant because I have no money my only source of income is my Citibank account I really feel someone between Saturday and Monday after speaking on a supervisor did this. I use a XXXX XXXX  and I Ned to see doctors in the city which is XXXX hour away from me. I have no one here in XXXX XXXX no family their in XXXX XXXX and for this to happen for no reason and kinda strange it happened right after I spoke to a XXXX who claimed she was a supervisor assisting me. And odd no information is on my account only restricted but no who what where when and why.

Company response to consumer: Closed with explanation