Consumer complaint received 2016-03-08
Company: WELLS FARGO & COMPANY
State: WA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
I am writing this to request your assistance in address the Fraud. I am a law abiding person and teach in a college. I am an educated professional and work hard to make the ends meet. PLEASE Help me in getting my hard earned money back, which I lost to the scammers. 
Please see below the timeline of events Transpired : 1. At XXXX XXXX I got a call, when I was at my work and the content of the call was intimidating, threatening, harassing and highly terrorizing. 

2. I went to your Wells Fargo Bank branch around XXXX XXXX to withdraw {$3000.00} as instructed by the scammers. I informed the manager by writing down on a piece of paper that I? m caught in IRS scam and they are threatening me. I even left those papers with the managers so that he can take some actions. Manager gave me the money instead of me informing him after just saying no once : Manager 's Name : XXXX XXXX Branch Address : XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX 3. I went to XXXX around XXXX XXXX as instructed by the scammers. 
There also I showed the phone number XXXX displayed on the phone and whispered that it might be from IRS scammers. The store manager picked up the phone from the counter and started threatening this guy on the phone that he can not scam this young lady. The phone got hung from the other end and he called me back and asked to leave the store right away : Manager 's Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX 4. Then they instructed me to go to another XXXX in XXXX, I reached there around XXXX pm. I filled the sent money form as instructed by the scammer on the other end. XXXX 's name : XXXX XXXX - # XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX 5. Via sent money form with 10 minutes check box marked {$2900.00} was sent to : XXXX XXXX XXXX 6. When I came out, the scammer started saying that I have to be patient as he with IRS dept. is cancelling my arrest warrant. After few minutes he transferred the number to Deputy Commissioner of police and that pretending officer told me that my arrest warrant is not cancelled as it is short of {$2800.00}. They asked me to pay it right away to make sure that I do not get behind bars that day. When I started questioning about the entire process, they started threatening me to arrest right away and ordered to be served to my work. 

7. I went inside the XXXX again to ask them to stop {$2900.00}, but it was taken on the other end by the receiver. They told me that it is happening these days commonly as one person also end up paying {$5000.00} twice to the scammer few days back. 

8. I reported the scam to the XXXX police around XXXX XXXX and the case number is XXXX. 

7. These scammers have my driver license number, address, SSN, phone number. I am sure they will use it for some wrongdoings in the future. 

8. I called XXXX police station as well to report the scammers using their phone number to call victims. 

9. I have reported the incidence to FTC, The U.S. Treasury dept., IRS dept. impersonator link, Turbo tax, too I am not rich and certainly my hard earned money doesn & # XXXX ; t belong to bank, fraudsters or possibly terrorists. Engaging in taking due action, I would feel that I am going to help others. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation