Consumer complaint received 2017-06-06
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OH
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I have online bill payment with XXXX XXXX  for several years. When I setup the accounts I entered all the payee information, company, account numbers etc. From time to time, some of my accounts have changed their mailing addresses for payments and I have edited them as needed. As of a couple of months ago I could see these addresses and edit them to assure proper payment. XXXX  has now blocked my ability to see the addresses they are using for my accounts. I believe this is a tactic to make it more difficult to move to other financial institutions. Please see attached notes : Date : XX/XX/XXXX To : Fifth Third Bank From : XXXX XXXX Subject : Re : Re : Bill Payment Regardless of your relationships with MY payees, I still need the mailing addresses of the companies I do business with. I established these accounts and need to obtain the preferred addresses. -- -- -Original Message -- -- - XX/XX/XXXX Dear XXXX XXXX , Thank you for contacting Fifth Third Bank in regards to obtaining a list of your online bill payment Payees. I would be happy to assist you with this matter. We are unable to provide you with a list of your online bill payment Payee addresses and I apologize for any inconvenience which this may cause. We have established a relationship with several payees. The payees have provided us with their preferred payment address. If you would like to verify that the address provide is correct, please provide us with the payee in question. We will provide you with the address on file. If you need further assistance, please email us 24 hours a day or call a Fifth Third Bank Customer Service Professional at XXXX M-F XXXX XXXX - XXXX XXXX  and Saturday XXXX XXXX - XXXX XXXX EST. Sincerely, XXXX XXXX. Fifth Third Bank On XX/XX/XXXX XXXX XXXX, XXXX XXXX wrote : > I asked in the original email for a list of all the addresses in my bill pay. I just spent 45 minutes on the phone with customer service only to be told I would have to reenter all the accounts to see the addresses. The information is available to you and I need a list of the accounts and addresses for my files. > > -- -- -Original Message -- -- - > > XX/XX/XXXX > > Dear XXXX XXXX , > > Thank you for contacting Fifth Third Bank. I am happy to assist you. > > We have established a relationship with several payees. The payees have provided us with their preferred payment address. If you would like to verify that the address provide is correct, please provide us with the payee in question. We will provide you with the address on file. If you would like to enter the address yourself, you would need to create a new payee and do not select any of the options that appear. This will allow you to enter your own address for a particular payee. > > If you need further assistance, please email us 24 hours a day or call a Fifth Third Bank Customer Service Professional at XXXX M-F XXXX XXXX - XXXX XXXX and Saturday XXXX XXXX - XXXX XXXX EST. > > Member FDIC, Equal Housing Lender > > Sincerely, > > Customer Service > Fifth Third Bank > > > On  XX/XX/XXXX XXXX XXXX XXXX XXXX wrote XXXX > > Name : XXXX XXXX > > > > Phone : XXXX > > > > Email : mailto : > > > > Comment : I want to see the addresses of my bill pay accounts. I used to be able to change/edit them and now you have blocked that feature. Please attach a the list in your return email. > > >

Company response to consumer: Closed with explanation