Consumer complaint received 2016-04-13
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Visited Well 's Fargo in XXXX XXXX on XXXX/XXXX/2016 with my son to deposit work checks, name change due to divorce, and ( due to declining health issues ), list my son as Power of Attorney. Given to a man who stated that I needed to go home and get divorce decree in order to complete transaction. I asked him if my SS cared and DL were enough. He said no. He was extremely rude and condescending, nearly yelling, saying that if we did come back we would have to wait in line again. My son asked to speak with manager. This man ( we now know as XXXX XXXX ) stated that he is the branch manager, his name was " XXXX '' and no one else to speak to. Told my son to leave it be, go home, and get documents. Came back with documents. He greeted us at door and told me : " We 're not able to serve you because your son was disrespectful to me. '' I became upset and anxious. I also turned on my camera and asked him to repeat. I offered to have my son wait outside and forget POA as I did not want to be late for work. He said " Too late, and too bad. '' He did not ask me to leave. I was in tears asking other employees for help. While crying in lobby and asking for assist, " XXXX '' told all his employees to ignore me. Have video. Extremely humiliated and hurt by his abuse of authority. While waiting for police to arrive, both me and my son made several calls to complain to Well 's Fargo. The police know me and my son from being known community activists ( who have made the news exposing corruption and other issues ). Police tried their best with " XXXX '' even offering to stay to complete the transactions He refused. Police did get his card. He lied. His name is XXXX XXXX. Missed work and went to XXXX XXXX Branch, where we were treated so kindly. We also learned that the name given by XXXX ( " XXXX '' ) is actually his brother, XXXX XXXX, a district manager. Received call following day ( after many calls ) from a XXXX XXXX ( regional manager ) who says she would look into complaint, but was not interested in seeing video. Asked to speak with higher up. Due do getting nowhere trying to resolve complaint, reach a higher up, my son and I resorted to holding signs in front of the branch. On XXXX/XXXX/2016, we received letter stating that my account would be terminated XXXX, and " sooner '' if any further " disturbances. '' Also, not allowed to go to ANY Well 's Fargo branch, law enforcement would be called and further action will be taken. XXXX XXXX called the Police and gave them copy of letter. Police explained to XXXX that this was not a " disturbance '' but a free speech issue. XXXX. Have continued to try to reach superiors, especially Regional President, XXXX XXXX to no avail. Every phone call has led to the same XXXX bullies with threats, ignoring original complaint. As it stands now, my account is " flagged '' and I am only " allowed '' to speak with " security dept '' by the name of XXXX XXXX. Spoke with him XXXX/XXXX/2016 trying to solve issue to no avail. In fact, he was so threatening, harassing, knows so much personal information about me. He has threatened legal action, and " investigate me, determined to file federal charges. '' ( for what, I do n't know ). Very abuse. Demanded to see video. My only intention is to resolve complaint so that no other individual has to endure the gang mentality directed at me for complaining. He said " you wo n't be a customer much longer! '' XXXX interrupted anything I tried to say, yelling into the phone and making me cry. He mocked me crying and said that he would notify law enforcement that I am harassing and threatening him. Before hanging up he informed me that if the video of XXXX XXXX ends up on the internet or in the media, that " i would suffer severe repercussions. '' I have tried to work with Well 's Fargo in resolving instead of escalating. As a community activist, I do NOT enjoy seeing people

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation