Consumer complaint received 2017-02-02
Company: Conn's, Inc.
State: TX
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
First I was offered a XXXX. In credit to spend in store.Then was told I had to pay XXXX insurance to cover their loan. But was n't told.Noticed later on contact. Was charged 21 % interest over 3 years.on the cost of the money charged XXXX for the washer & dryer. I wanted more coveraged than just factory defects. So they charged me {$300.00} for extended service agreement. Never got copy of agreement of what it covers yet.I was told at that time that all the other fee 's tax did n't count toward my {$2000.00} that I still had {$1000.00}. To spend I told them I be back to spend later for XXXX. I 'm writing this in XXXX parts this is part XXXX cause I may run out on number of words ... I 'll try to get it all in..So I went back twice.once got art $ XXXX.then much later got XXXX T.V. 's. But they would n't let me spend what they said. I picked out lowest costing TV. They when we were done she did n't giuve me the contact like other sales person did. I was ready to buy the TV 's remember I was charged 21 % on washer & dryer. Now just at the end she says your getting charged 29 %. Keep in mind I 've already paid two payments on my washer & dryer in the same store. She does n't give me copy of contact says she 'll email it to me. So I was tired frustrated wanted to get my TV & get out. I looked at email later they charged me 32 % interest on the total amount not just TV 's. Plus I went to check my account over the phone they had Not applied my payments even yet. It had been two months sence I purchased the Washers and dryer. I had made in store payments they were not subtracted from my account yet. I have written twice about these issues but I 've been ignored! Plus she charged me another {$300.00} in insurance. Now keep in mind they charged me {$150.00} insurance on the washer & dryer. The {$300.00} on the TV, 's is not required. They charged me {$1400.00} for XXXX worth in TV. 's. that 's more than the items I purchased. You know this is not right! They charged that much for the washer and dryer. With the extend ed warranty! Their insurance only covers their loan not my items. Just pays off the loan if it stolen. I havnt got copy of any of the warranty 's yet. I am sending another letter with my next payment. Tell them that I will be writing to some others to help me in these issues.I will write to CCC consumer credit commission and BBB. But maybe your agencies will be enough. Your the first XXXX I 'm writing. They advertising {$20.00} a month payments or less on the washer and dryers but its nothing like that when you get to spend. My payment went to {$65.00} to {$100.00} a month which is unreasonable when they advertising much lower. I was told that they try to apply through XXXX which is XXXX but they said no. But when I ask the bank they said that they did not even try. Believe me I was happy to get the washer & dryer. Okay do you think I 've been treated fair I do n't. Think they need to refund the {$300.00} extra they charged on the television 's. And drop the interest back to at least 21 % ... .give me copies of all contacts and let me see payments that have been applied. Be able to see my balance go down.

Company response to consumer: Closed with explanation