Consumer complaint received 2023-08-31
Company: U.S. BANCORP
State: NV
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
After contacting the IRS office and IRS Identity Theft Fraud Department, I came to the conclusion that I have been scammed and defrauded for the two cashier checks issued at your branch for {$39000.00} and {$42000.00} on XX/XX/XXXX and XXXX XXXX, respectively and the wires {$4900.00} and {$9100.00} sent from US Bank with the aid of inside help at US Bank.. 

On XX/XX/2023 my wallet was lost with my credit cards and driving license while traveling outside the US. Then, on XX/XX/XXXX  I received an email from XXXX that there was a charge of {$800.00} submitted to XXXX as my US bank credit card was linked to XXXX, then, called XXXX immediately and I was transferred to someone at the US Bank who asked all kind of questions, and then advised me that an IRS agent ( XXXX XXXX ID ) would need to talk to me to report the fraud happened into my bank accounts. The IRS agent asked not to talk to anyone and mentioned the IRS to anyone at US Bank. Then he got remote access to my US bank account and wired {$4900.00} and {$9100.00} out of my account to an IRS server with private names ( US bank should have a record of those two wires ) to a safeguard IRS account. 

After the IRS agent got access to my US Bank accounts he tried to send wires several times and used a XXXX account to send money from two US Bank Branches in XXXX XXXX and XXXX, that is when the US Bank fraud department blocked my accounts. I was threatened that if I mentioned that this money, {$110.00} XXXX, was requested by the IRS, to the US Bank, the IRS would freeze all my accounts for a long time at US Bank and elsewhere. Obviously, without any experience I believed it. 

Please note this scammer IRS agent got inside help in he US Bank, as my investment fund of {$110.00} XXXX was liquidated without my authorization and knowledge and transferred to my checking account XXXX before was closed, even cash advance of {$6800.00} was transferred from my US Bank credit card and wire limit per day was increased without my request, and my authorization or consent, Thereafter, I requested that the US Bank to ; ( 1 ) stop and dishonor these two cashier checks on XX/XX/XXXX  and US Bank refused and negotiated cashier checks on XX/XX/2023, and ( 2 ) recover the two wires of {$4900.00} and {$9100.00}, and ( 3 ) Reverse unauthorized cash advance of {$6800.00} on my credit card, and refused, and ( 4 ) Stop unauthorized use my overdraft protection, and they refused, ( 5 ) investigate who provided the inside help in the US Bank to this IRS agent scammer. ( 6 ) Reverse the illegal liquidation of my investment account of {$110.00} XXXX and refused. Then, US Bank froze my access by online, phone or at branches to all my accounts for 6 months and kept charging interest on my cash advance and refused to pay interest on unauthorized liquidated investment, saving accounts and checking account. Now the US Bank is harassing me daily calling me to make payments on credit card, interests on overdraft. 

The US Bank has a responsibility to protect client 's money and the aforementioned happened under their watch and negligence. The US bank supposed to protect the consumer but they failed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation