Consumer complaint received 2019-03-13
Company: JPMORGAN CHASE & CO.
State: WI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
I have been a customer of JPMorgan Chase for about 8 years and I have never missed a payment or been overdrafted on my account. Moreover, I have other accounts in other XXXX financial institutions with longer credit history, and I am proud to say that I have always maintained an impeccable record. 


My credit score is around 800 or upper 700s, which has taken me a lifetime to build. I am also a homeowner and have never missed a mortgage payment. My total credit line is about {$400000.00}. 


Another thing I should point out is that all direct deposits from my job and my wifes job go to Chase and all bill pays are associated with Chase. So Chase is able to see exactly where our money is coming from and where it is going and we have proof for all of our charges if necessary. 


Here is the nightmare we find ourselves in. I reluctantly opened another credit card with Chase to take advantage of a rewards offer from the XXXX card and to use it for traveling. A few weeks after receiving the card, I purchased a watch for my wife with this card in the city we live in ( XXXX, WI ). It was a big purchase and the only reason I used this card was because you have to spend {$4000.00} in the first three months to get a {$500.00} dollar reward. 


That charge and future charges did not go through and my credit card was blocked. They did not call me to verify the purchases, they just blocked my account. I called Chase and no one would help me because my account was blocked. On Monday, I went to a Chase branch and they were trying to help me fix the situation. My Chase branch didnt know why my account was red flagged, so they called the main offices. Turns out that they closed ALL of my Chase accounts. 


No notice, no explanation, and nothing I could do. Just like that, all these years of working hard to build my credit score and now, having a perfect record goes out the window when my wife and I did absolutely nothing wrongand did everything right. 


Not only that they closed my accounts, but the person that did this did not even review my Credit Bureau score. My guess is that he saw my XXXX name and made a biased decision. Had he checked, he would have realized that I have a perfect record and there are XXXX issues with my wifes nor my account or in any other aspects of our lives. They did not even abide by the know your customer law. In fact, it looks like they are abusing this law in order to discriminate against us and everything we have worked so hard for. 


Again, my wife and I have a perfect record ( not even a speeding ticket ). The only difference is that my wife is a U.S. citizen and I am a green card holder.

At first, the person in charge of the fraud department said that my accounts will be closed and they will not be reviewing it further. After they realized they messed up and that we have an impeccable record, they said they will do another review, but there is no guarantee that anything will be reopened and that it will take 10 business days. At any rate, it is already too late because the Credit Bureau will be notified, and weve been panicking making sure we dont miss any bills. My wife is a teacher at an  elementary school and has said that she teaches her students that if they work hard and take care of their responsibilities, they will be able to accomplish their dreams. We worked hard and took care of all of our responsibilities and instead of all our hard work paying off, we are being targeted simply because of my name. 


What JPMorgan Chase has done to us is completely unacceptable and they should be held accountable for their actions. It has caused a lot of stress to me and my family. It will take decades to repair the damage that Chase has caused us with just a click of a button -- with no valid reasons. 


Attached are the following : - proof that my accounts have been closed - current balance in my checking account - receipt of Rolex watch purchased on XX/XX/19 at XXXX - receipt of XXXX watch purchased on XX/XX/19 on XXXX - receipt of airplane tickets bought on XX/XX/19

Company response to consumer: Closed with explanation