Consumer complaint received 2021-03-11
Company: Liberty Home Mortgage Corporation
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
I am extremely dissatisfied and disappointed in my dealings to obtain a mortgage through Liberty Home Mortgage. When I first applied for a home loan through XXXX I applied to several companies and this was one of three that I chose to pursue. I ultimately decided to continue the process with your company as I spoke with agent XXXX XXXX and he seemed eager to help me. I was excited to begin the search for a home not just any home but my first. After searching for a while I finally found a home that had the bones of what I was looking for. This home would require some work but given the pre-approval amount and the cost of the house I asked XXXX if it would be possible to do a renovation loan. He assured me that this was possible and even though he had not done one personally his company had done plenty of them ( as their website also states ). XXXX never explained to me how the XXXX process worked if he had I most definitely would not have gone this route as there was a lot more out of pocket payments involved. I did not know that I had to locate and pay out of pocket for a consultant. I did not even know what kind of consultant was needed and neither did the agent. It took for me to do some XXXX researching and speaking with a totally different lender ( who was willing to give me the info even though I was not doing business with them ) to find out I needed a 203 HUD consultant which I myself found and paid the sum of {$1000.00} ( which he is refusing to refund ). I was also unaware that I would have to locate my own contractor to do the repairs ( I assumed that the lender or agent would give me referrals for these ). I went under contract for the house I chose on XX/XX/XXXX and have been doing the run around with Liberty Home Mortgage since then. The agent XXXX XXXX refused to communicate with the sellers agent to let her know what was going on with the process. He would not answer emails or phone calls for updates. He told me she was too pushy so he would get back to her at a later time. We had a total of three closing dates as XXXX could not coordinate the appraisal and would not check on it unless I called him. I started bypassing him and talking directly to the appraisal company as he seemed never to know what was going on. Just a week and a half ago ( around XX/XX/XXXX ) he was just verifying my employment, shouldnt this have been done a long time ago. The agent just told me on about the XXXX of XXXX to remove some disputes from my credit history which now seemed like he was trying to sabotage the loan. All this time we were supposedly waiting on the appraisal which I had to pay {$700.00} for to come back and as of today I still have never received it. Now after all of this my credit score dropped because XXXX told me to charge the appraisal to my credit card and I am now out of a home and money paid out for something that never happened and this is the fault of Liberty Home Mortgages inexperienced and unprofessional agent. The agent also violated privacy laws by given my credit information not only to my realtor but also the sellers realtor which he did not have my permission to do so. When I informed XXXX XXXX that I was going to speak with a lawyer as I felt he was the cause of my losing this home and my money he stated he would pay me. He stated this was his first job out of college and he was sorry. They never said the would not do the loan just I would have to pay {$6000.00} to {$8000.00} more down and have a higher interest rate which was out of the question. Per Electronic Code of Federal Regulations I tried to resolve this matter with the owner before filing a complaint with no resolution. His only solution was I could come back to them again when my credit was better, as if I would go through this process with them again. I am attaching the transcripts from my conversation with the agent and also a letter from my realtor. The companys name and address are Liberty Home Mortgage, XXXX XXXX XXXX XXXX  XXXX, XXXX, OH XXXX.

Company response to consumer: Closed with explanation