Consumer complaint received 2023-05-09
Company: ENCORE CAPITAL GROUP INC.
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Submitted XXXX XXXX To Contact | House Judiciary Committee Republicans XXXX XXXX http : //judiciary.house.gov/contact I'm still getting payment request by mail for XXXX Pre-approval account Laptop computer I didn't get in XXXX XXXX, I haven't request d a replacement for and I haven't ever activated any account credit cards. Request {$510.00}. XXXX nor it's Collector dud n't agree when I asked them by phone to track the laptop location to find its who has it. I called the Midland Credit Management XX/XX/XXXX stating I'm not paying because I didn't ever get the laptop. 

Request for payment from Midland Credit Management , Inc Midland Credit.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia Dept of Law Consumer Protection Division XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX www law.ga.gov XXXX XXXX XXXX XXXX XXXX XXXX FBI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Antitrust Dept. of Justice XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ANTITRUST.ATR@usdoj.gov XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear Customer Service; My name is XXXX XXXX, I havent received my ORDER placed XX/XX/XXXX. I received a XXXX membership offer in the mail that would have expired XX/XX/XXXX. I placed my order for the first time for one item XXXX XXXX XXXX XXXX XXXX XXXX Laptop, item # : XXXX for XXXX Laptop {$270.00} would be charged {$26.00} a month on my account. Balance after purchase owned to my account {$330.00}. Order # : XXXX Account Number : XXXX XXXX XXXX # XXXX. XXXX on Catalog info : Customer # XXXX Catalog # XXXX XXXX XXXX : XXXX. When I placed my order it stated my order would arrive by XX/XX/XXXX. Today XX/XX/XXXX I checked order status that stated my order was going to be delivered by XXXX and had been delivered. When I spoken to Customer Service by phone about my stolen order he stated it claimed delivered via XXXX but delivered by United States Postal Service Saturday XX/XX/XXXX. XXXX XXXX # : XXXX and United States Postal Service XXXXXXXX # : XXXX. I was here at my apartment where Ive resided alone since XXXX. I havent ever added another person to my Lease. Nor did the United States Postal Service or XXXX knocked on my apartment door to hand me any delivery. Nor put any notice of attempt of delivery in my mail box for me to pick up my order at a different location. In spite of me getting other orders directly at my apartment door. Im not willing to pay for any orders I havent received nor do I want any order or account credit card to be replaced. If I dont get my original order I will not be placing additional orders. Nor providing any payment method to my account to pay for stolen orders. I dont want to pay for stolen orders. No one has ever been give my permission to obtain, pickup, receive any of my mail or orders other than myself ever. United States Postal Service  -Service Request # : XXXX. XXXX Police - Police Report # XXXX. XXXX XXXX # : XXXX. United States Postal Service XXXX # : XXXX. I will only accept my original order and account credit card NO REPLACMENTS. NO future orders otherwise. No one has permission to use my XXXX account other than just me. Thank you, XXXX XXXX Sent from Mail for XXXX

Company response to consumer: Closed with non-monetary relief