Consumer complaint received 2023-08-24
Company: REGIONS FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
On the XXXX of XXXX my wife and I went into XXXX XXXX location which is located in XXXX XXXX Texas. The purpose was to add my wife on to the checking account and to open a joint savings account. We approach to teller name was XXXX XXXX and we informed her that we wanted to add my wife on to the account and opened a savings account. I have an account with regions I have been banking there for several years. She asked for my wife 's identification my wife produced a XXXX passport and a XXXX driver 's license which were current we were informed that my wife could not be added on to the account because she had to have a current United States identification. The law clearly states no matter what country you from as long as you have two forms of ID that are current you can open a bank account in America we were denied that service. Secondly I wanted I wanted to open a savings account I had a check for {$13000.00} I wanted to put {$3000.00} into the checking and open the savings with XXXX teller XXXX XXXX denied me the service XXXX XXXX informed me I did not have matching funds in my account therefore she could not accept the check after some disagreement she told me I could take my business elsewhere gave me my ID and my check back my wife and I left. When I complain to the manager will about the situation he really act like he didn't care and he was really nonchalant about the whole thing when I finally heard from him the only thing he really was concerned about was he couldn't give me information on what kind of action they took against the employee she kept her job no action. So we went to a branch off of XXXX XXXX XXXX and we requested the same services at that branch. And all the services that XXXX XXXX denied us at the XXXX XXXX location in XXXX XXXX Texas, we were given at the XXXX XXXX location wow really. So on XX/XX/XXXX I go to the bank to close out my savings account because I can no longer do business with regions. So I go in to close out my account I go back to the same teller who still working and put my request in the close out of my savings account. Her response was I have to check and see if we have that amount in the bank She returned and said that they had the amount but it would be in different denominations no problem as long as it's in cash. So they bring me these XXXX stacks of cash out set them on the tellers counter slide them across to me tell me to have a good day. Mind you this is {$10000.00} you giving a customer and you're not even going to count after some disagreement the manager on duty went to the back got a counting machine and counted the money for me. But I shouldn't have to request that you count my money especially {$10000.00} you going to give a customer {$10000.00} and not even count it banking practices with clients of XXXX need to be investigated at this regions because I'm sure I'm not the only one that this has happened. I was denied service because I was married to a XXXX XXXX and my wife was denied service because she is married to a XXXX XXXX  we are at XXXX  couple.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation