Consumer complaint received 2016-08-11
Company: Danco Financial Services, LLC
State: GA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
On XXXX XXXX 2016, I put a ( {$1500.00} ) down payment on my vehicle at XXXX XXXX, in XXXX XXXX and was approved for a loan through danco financial. Upon driving the car overnight, I noticed a problem with the front right tire, I contacted XXXX ( whom I purchased from ), and was instructed to bring it back. After brining it back he had his on-site mechanic look at it and " fix it ''. After leaving I still noticed the problem and spoke to XXXX again and we made arrangements for me to bring the car back in and have it serviced by his " official off-site '' mechanic. He trailed me there and we told his mechanic the problem. They kept the car for 2business days and 2 weekend days. After getting the car back, about 7 days later, the grinding sound started back and I called XXXX again to inform him. He told me to bring it back so he could drive it and see what was wrong. I took it to him about 3 days later, he drove it and he told me I would have to leave it overnight. They in turn had the car for 3 business days and I had to continue calling to get it back. After getting it back in my possession NOTHING had been fixed. I called him and asked him what could be done and he told me he would let me know. I was taken to the hospital for about 15 days and was unable to have anything resolved. After being released I could n't really drive but when I was able to drive again. About a half a month later the car started sputtering. I called a mechanic and explained what I felt like was wrong and was told it could be the transmission. The car eventually stopped running on XXXX XXXX. I called XXXX, and was told my 90 day warranty was up on XXXX XXXX and there was nothing he could do for me and to contact his contact ( XXXX ) over at Danco financial. I did as I was instructed and spoke with XXXX. XXXX told me that they were willing to pay for half of the repairs and would defer my payments on the vehicle. I had the car towed to a transmission place XXXX miles away from my home and was told that it WAS N'T in fact the transmission but the engine. I was emailed over all of the engine codes as well as a statement that said that the engine mounts and axel rods were bad. I have contacted XXXX at XXXX financial and XXXX at XXXX almost 100x and I have gotten absolutely NOWHERE in these past 2/3 months. I have been paying for rental cars, ubers, lyfts, cabs, and gas for friends cars. I 've had to get the car towed on XXXX separate occasions out of pocket and they are still charging me for my monthly car payments after I was told it would be deferred! I am frustrated and left with no car, no money and no way to even get around. This was my absolute first time purchasing a car from a dealership and not through family friends or word of mouth of someone selling a vehicle and thought I was making the right decision. But they have left me confused and injusticed! I keep calling both XXXX and XXXX but they are both giving me the run around about the car and the situation. I have a XXXX month-old son, and he 's missed his last XXXX doctors appointments because of, and I 'm STILL having to pay and make a way for he and I. I do n't know what to do and it has left me in tears a few too many nights now. PLEASE HELP!

Company response to consumer: Closed with explanation