Consumer complaint received 2017-03-14
Company: JPMORGAN CHASE & CO.
State: FL
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
We ran into 2 different problems with Chase as a customer of theirs. The first issue is that we opened a business account with them which had a promotion going that you would earn {$150.00} after several qualifications were met. One of the qualifications was that you had to deposit {$500.00} into the account within 10 days of opening the account. Our account was opened in branch, and we had cash with us to make the deposit for the promotion, but the Chase banker told us it was n't necessary, and we would meet the qualifications with a transfer since it counts as a new deposit if the account the transfer comes from is not on the new account. Per the Chase banker 's instruction at account opening we transferred {$600.00} into the account and we were specifically told we would be eligible for {$150.00} provided we left the money in the account for 60 days. We did, and after 60 days Chase informed us that despite what we were told at account opening, and despite the fact the banker initiated the transfer for the sole purpose of satisfying this qualification of the promotion, it did not in fact meet the requirements and we were not eligible for the {$150.00} bonus we were promised at account opening. The qualification specifically states it has to be a new deposit, however the Chase Banker told us at account opening that the transfer he performed at account opening from a different account owner qualified as a new deposit. Since we actually brought cash with us into the bank specifically for the purpose of depositing the money for the account bonus, it 's incredibly deceptive that we were talked out of doing the very thing that apparently would have qualified us for the bonus, while simultaneously being told that the transfer would qualify us when it apparently did n't. As of now, Chase refuses to honor the bonus that was promised to us at account opening. 
A second issue is based on a dispute from a debit card charge. We purchased glasses from a site that appeared to be an honest business. The site had an almost identical website address, and the appearance of the site was completely identical to the correct merchant website. It was obviously meant to deceive people who accidentally visited the counterfeit site, masquerading as the original business. When the merchandise arrived it was not what we ordered, and was quite obviously counterfeit, and the charge that appeared on the statement was from XXXX. We disputed the charge with Chase, and they requested additional documentation from us supporting our claim that the product was counterfeit. We were given only 9 days ( from receipt of the letter ) to provide this documentation, before Chase decided against us. The first documentation sent to Chase was apparently lost by Chase despite being faxed to them directly from a Chase branch. Once re-sent, they waited another 3 weeks before ruling against us yet again despite the fact we sent them the exact documentation they required. We provided to Chase a written letter from the original manufacturer that the merchant who sold us the merchandise was a counterfeit site. Furthermore, on a three-way phone call with the manufacturer with Chase on the phone, they stated to Chase that based on price alone the items were clearly counterfeit. The manufacturer also provided contact information if Chase had any additional questions or concerns. Despite all of this, with no explanation given whatsoever, Chase again denied the claim.

Company response to consumer: Closed with monetary relief