Consumer complaint received 2016-04-01
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card
Issue: Balance transfer

Complaint:
Date : XXXX XXXX, 2016 Re : Barclays Credit Card # XXXX On XXXX XXXX, 2016, I used convenient check # XXXX, issued by Barclays credit card, payable through Barclays Bank Delaware to transfer a balance from XXXX credit card # XXXX. I send check # XXXX, in the amount of {$6400.00} on XXXX XXXX, 2016 to XXXX XXXX XXXX. XXXX credit card tried to cash check # XXXX twice on XXXX XXXX, 2016 and XXXX XXXX, 2016. Check # XXXX, was returned to XXXX Credit card uncashed for insufficient funds ( NSF ) reason. 
On XXXX XXXX, 2016, I had a conference call with Barclays credit card account manager and XXXX credit card account manager, during the conference call, XXXX credit card account manager confirmed to Barclays credit card account manager that check # XXXX was returned twice uncashed due to NSF. Barclays credit card account manager told me that he will open a special internal case about this check, and he will credit my account for {$64.00} convenient check # XXXX balance transfer fee ( XXXX % of {$6400.00} ), I should hear from Barclays within 7 to 10 business days. I did not hear anything from Barclays credit card as of the date of this letter. 
On XXXX XXXX, 2016, I called Barclays credit card account manager to ask about the result of the case, which was open on XXXX XXXX, 2016, he said that the case still under investigation. 
On XXXX XXXX, 2016, I called Barclays credit card account manager ; XXXX, ID # XXXX, located in Nevada, asked him to send me and XXXX Credit Card a proof of payment for check # XXXX, as of the date of this letter nothing was sent to me and/or XXXX Credit Card. XXXX said the previous case was not set up properly and he opens new case # XXXX, XXXX said that the case was escalated and I should hear from Barclays within 7 to 10 business days. I did not hear anything from Barclays credit card as of the date of this letter. 
On XXXX XXXX, 2016, I called Barclays credit card account manager ; XXXX, ID # XXXX, located in Nevada, asked him to send me and XXXX Credit Card a proof of payment for check # XXXX, as of the date of this letter nothing was sent to me and/or XXXX Credit Card. XXXX said that the previous case was not set up properly and he will escalate case # XXXX. XXXX said that I should hear from Barclays within 7 to 10 business days. I did not hear anything from Barclays credit card as of the date of this letter. 
On XXXX XXXX, 2016, I called Barclays credit card account manager ; XXXX, ID # XXXX, I asked her about the status of the case, XXXX said that nothing has been done and she will escalate the case to her own manager and I should hear from her on XXXX XXXX, 2016. On XXXX XXXX, 2016, no one contacted me from Barclays credit card to let me know the status of case # XXXX. 
On XXXX XXXX, 2016, I called Barclays credit card account manager ; XXXX XXXX ( XXXX ), ID # XXXX to ask about the status of my case # XXXX. XXXX said that case # XXXX was not set up properly and he opens new case # XXXX, he promised me to resolve this matter before XXXX XXXX, 2016, which is the due date of my monthly payment to Barclays credit card. XXXX also advised me not to pay my minimum monthly payment to Barclays, which is due on XXXX XXXX, 2016, until this case is resolved. As of the date of this letter, I did n't hear anything from Barclays credit card. 
On XXXX XXXX, 2016, I made a payment to Barclays credit card for {$64.00} ( minimum payment due to Barclays credit card ). Since checks # XXXX was NEVER CASHED by XXXX credit card, Barclays never provide any proof of payment for check # XXXX, and all responses from Barclays account managers were fraudulent, I am asking Barclays credit card to give me a credit of {$6400.00} to my account # XXXX immediately. 
I strongly believe that this credit card company and Barclays Bank Delaware are in the business of defrauding customers and threat

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation