Consumer complaint received 2018-03-11
Company: ONEMAIN FINANCIAL HOLDINGS, LLC.
State: MO
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Sued you without properly notifying you of lawsuit

Complaint:
XX/XX/XXXX Complaint : Debt Collection Company : XXXX XXXX   XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX, IN XXXX XXXX XXXX XXXX OneMain turned our account over to an attorneys office on XX/XX/XXXX which was the same day I called OneMain to try to resolve the debt collection. This was due to a situation that it had been in a debt settlement negotiation company that was not resolving the debt with OneMain. 
We pulled our account from the debt settlement company, XXXX XXXX which we are in the process of submitting a separate complaint to the CFPB. We spoke to XXXX XXXX with the attorneys office on XX/XX/XXXX who told us to submit our bank statements, and financial statements, plus contract with XXXX  so he could submit a proposal to OneMain for a payment arrangement. We complied and sent all information on XX/XX/XXXX with no response from XXXX XXXX or OneMain. I continued to follow up with emails which are included, in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, plus numerous phone calls directly to XXXX XXXX extension for all three months with no reply in regards to a payment plan with OneMain to resolve our debt. 
We found out by way of solicitation of other attorneys to represent us in the suit against us filed on XX/XX/XXXX by XXXX XXXX XXXX XXXXn behalf of XXXX XXXX XXXX XXXX for failure to pay our debt. Then went onto Missouri XXXX XXXX and we were able to pull it up on Thursday XX/XX/XXXX. We NEVER received one letter, email, or phone call, from XXXX XXXX XXXX that OneMain had declined our financials for a payment plan. Nor did we EVER receive a letter that OneMain was going to sue us through XXXX XXXX XXXX. 
We pursued XXXX XXXX XXXX as you can read in our emails from XXXX through XX/XX/XXXX, and can provide our cell phone records from ATT all the outgoing calls made to XXXX XXXX XXXX for those months also with no response. We made every attempt to make arrangements to pay OneMain and ultimately did after contacting OneMain directly on XX/XX/XXXX. I spoke with XXXX XXXX XXXX, and set up payment arrangements for 6 months for {$50.00} ACH out of our checking directly to OneMain, NOT XXXX XXXX XXXX. XXXX XXXX then told me to contact him in XX/XX/XXXX to renegotiate a new payment plan before our last payment of {$50.00} in XX/XX/XXXX. 
XXXX XXXX group sent a Stipulation Agreement letter that outlined the details of the payment plan which we had to sign. The Stipulation Agreement letter wasnt even close to what XXXX XXXX and I discussed and setup on XX/XX/XXXX, which I marked through and changed on the letter from XXXX XXXX XXXX. We sent it back certified mail so XXXX XXXX XXXX would have to sign for the Letter acknowledging acceptance of it with the corrections. This is included in additional documents with the complaint. 
Now it is XX/XX/XXXX and I started calling XXXX XXXX XXXX at One Main to set up new payment arrangements XX/XX/XXXX and can not get a response back. We have complied with the payment agreement and wish to pay our debt, but OneMain sued us before without any notice or provocation even after we did our due diligence to try to correct what XXXX did with our creditors including XXXX XXXX XXXX XXXXXXXX. 
XXXX XXXX XXXX should be looked into for their so called collection practices, having banking and financial statements that we have no idea what they did with. We received no communication from OneMain that they were turning our account over to XXXX XXXX XXXX, no communication from XXXX XXXX XXXX they had our account in their office, then once they had all our financial information NO response other than being sued and incorrect Stipulation Agreement. All information is included with the complaint.

Company response to consumer: Closed with explanation