Consumer complaint received 2017-06-15
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Can't close your account

Complaint:
In early  XXXX  Chase kept sending me a bill for a credit card fee in the mail for a Marriott credit card I did n't want and which I had cancelled a year before.
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I did n't realize that the new card they sent me a year later was for a card which I had canceled the year before. I had canceled it because they said I did n't qualify for their bonus points.
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So because I did n't know why I was getting a card, they said that if I had n't applied for it then someone else must have. Little did I know it was Chase bank who was the one responsible for sending it. They said that they could n't cancel this new card and waive this new annual fee. Since they said I did n't apply for it, I was sent to the fraud department.
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So I spoke to their fraud department and asked them to cancel it.
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Soon I get another bill with not only a annual fee but and an interest charge. I called back and again I was sent to their fraud department. Chase still had refused to cancel this Marriott card which I had canceled the year before and on which I had never made a charge. I had to speak to their fraud department for 45 minutes.
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The next month I called back. They told me that it still shows on my account but not to worry about it because it just shows internally. The gal on the phone went back and forth with her trainer for an hour. It was as though they were using me to train their employees. She said next month it should be off their records and gave me her number to call back.
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Then in  XX/XX/XXXX  I get a call from   XXXX   XXXX   of Chase fraud department about a Chase credit card ending it  XXXX . She kept calling back and leaving a message while I was gone. When I got home and called her she would n't tell my why she was instructed to call me other than it was Chase 's policy to call about cards like this one ending in  XXXX .
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My credit rating excellent and asked her what protection do I have against being called on an old card. I then asked her how old this card was. She explained that it was closed in  XXXX .
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That was 10 years before. I asked her what possible reason would Chase continue to call on a card that was closed 10 years ago? She just referred to the recent Marriott card as the reason and would n't explain why she called other than that was their customer policy.
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I asked her what possible reason would Chase be concerned about a credit card that had n't been used and closed in   XXXX    and on which they had never lost money. The only reason I could see was to harass a customer. She would only refer to the fact that I had dealt with the fraud department on a Marriott card recently and that she had to followup on a prior card.
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Chase never lost any money on this card or any other card of mine. They have proven to me to be a deliberate menace. All the time I 'm talking to her she 's condescendingly repeating her utterance in the background. I told her I would be reporting this conversation to the appropriate government agency.
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The real sad part was at the end of the conversation I asked her if she had made a mistake in calling me. She said no. She was following Chase 's policy. So there is no protection for customers against Chase 's abusive policy.
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Here is my best attempt at the exact wording of the call from   XXXX   XXXX   who would not give me what city she was calling from other than to say in Illinois outside of  XXXX .
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Hello this message is for   XXXX   [ and then mispronouncing my last name ] This is   XXXX   calling from Chase card services fraud operations in reference to a Chase Freedom card ending in   XXXX   I 'm calling to discuss some information regarding this account with you You may call me back at  XXXX  extension   XXXX   at your earliest convenience My hours of operations are   XXXX    to  XXXX  on central time If you are unable to reach me please leave me a message with the best time to reach you and the best number to reach you at. [ Then she repeats her number ]

Company response to consumer: Closed with non-monetary relief