Consumer complaint received 2019-06-06
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I sold my personal vehicle to someone out of state for the negotiated price of {$64000.00}. The ad was posted on XXXX with a {$1500.00} deposit required if a buyer clicked " Buy Now. '' The buyer made the purchase and sent the deposit via Paypal ( NOTE : the buyer left a note on his transaction to me stating that this is the initial deposit ) on XX/XX/2019. After several discussions and inspections regarding the vehicle, the buyer decided to move forward by asking to send another payment of {$5000.00} via Paypal to avoid bringing more than $ XXXX cash ( NOTE : the buyer left another note on his 2nd transaction to me on Paypal stating the terms and final calculations of his 1st & 2nd deposits leaving only $ XXXX to be paid in cash ) on XX/XX/2019 and flew in to pay the remainder in cash XXXX {$58000.00} XXXX on XX/XX/2019. Car was sold, title was transferred, and the car was taken the same day. XX/XX/XXXX the buyer makes his first bogus chargeback with XXXX XXXX of the 1st deposit XXXX {$1500.00} XXXX, and on XX/XX/XXXX his second chargeback with XXXX XXXX XXXX {$5000.00} XXXX stating that I apparently offered the buyer a {$6500.00} refund after the purchase. This is untrue and absurd. XXXX XXXX reports this information to Paypal and then Paypal withdraws {$6500.00} from my account. I immediately respond to Paypal 's dispute with the following : " The buyer is making a false and untruthful claim. There was no discussion regarding any refund on this deposit. The XXXX  posting required a non-refundable deposit after the buyer 's offer was accepted. Most importantly, the buyer completely stated in his 2nd PayPal transaction ( Transaction ID : XXXX ) to me that the initial deposit was calculated in the overall total of the purchase price. I have attached a screen shot of the transaction below where the buyer fully calculates the {$1500.00} deposit into his calculations when making his 2nd deposit. In addition, I have attached a complete PDF of our conversation via text, and on page 19 ( XXXX XXXX, XXXX ) you'll also read the total amount of cash which was discussed to bring with him was {$58000.00} ( after both PayPal transactions ), which confirms his calculations in the Paypal ( Transaction ID : XXXX ) as well. Please let me know if you need additional details or have any questions. '' Paypal confirms that based on my documentation and the buyer 's notes, that this dispute is indeed bogus and should be resolved in my favor immediately. Given all the proof, documentation, and overall timeline this was without a doubt an act of fraud on the buyer 's motives while XXXX XXXX supported his actions and Paypal 's " investigation team '' is completely useless since they did not " fight for me '' whatsoever. A fight on behalf of Paypal 's investigation team would have ended in a victory given the buyer 's incompetence towards stating all the notes in his payment to me before claiming a dispute. Paypal did not fight on my behalf and I'm furious that I was cheated out of my own money. During the back and forth discussions between Paypal & XXXX XXXX, Paypal stated that " XXXX completely disregards my proof, the buyers notes, and the overall common sense in this transaction in order for the dispute to end in the buyer 's favor ''. I was robbed of {$6500.00}, and expected Paypal & XXXX XXXX to resolve this matter in the most ethical, legal, and unbiased way possible. This was not the case. Paypal 's response to all this was " You win some, you lose some ... '' and XXXX did not hesitate to defend their customer regardless of whether they were in the wrong or right. A customer who is willing to cheat others and perform malicious premeditated acts of fraud, should surely utilize Paypal and XXXX to get away with it.

Company response to consumer: Closed with explanation