Consumer complaint received 2023-08-10
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
I sent the following information to Chase. Chase is delaying release of our wire transfer for three days without proper cause. 

To Chase Bank : This is to demand immediate release of my wire transfer of multiple seven figures which came from XXXX XXXXXXXX XXXX XXXX XXXXXXXX ). The XXXX, the sending bank sent this wire on XX/XX/2023 ( before the wire cut off time ) and informed me that the funds would reach my count the same day. See attached Advice of Debit. As noted in the Advice of Debit, the funds are from the sale of my house. My wife, XXXX XXXX, and I had planned to immediately deposit this money into high yield interest bearing accounts ( 4.6 % -5 % ) to earn interest on the principle. As of today, Day 3 since the wire was sent by XXXX, due to Chases negligent or reckless failure to release the fund, we have incurred a loss in earning interest which could be over thousand dollars as of this writing. 

On XX/XX/XXXX. 2023, at about XXXX XXXX, noting the funds were not credited in the account, XXXX ( joint account holder ) called Chase and learned that Chase had sent additional verification request for information XXXX  and was waiting for XXXX XXXX respond before releasing the funds. ( She first spoke to an agent named XXXX who confirmed to her that he could see a pending incoming wire from XXXX into the account. He then transferred the call to Wire Research Dept ( WRD ) and she spoke to an agent named XXXX. ) After learning Chase was waiting to receive the information from XXXX, she immediately contacted our escrow officer, XXXX XXXX XXXX of XXXX XXXX XXXX. XXXX had authorized the wire via XXXX to our account at Chase. XXXX stated that she had received a service request for information from Chase earlier in the morning and that she had sent in all of the verifying information to XXXX and XXXX had transmitted the same info to Chase. She assured me that there would be no problem for Chase to release the funds shortly as all information had been promptly confirmed and verified by her and XXXX. MY wife and I then contacted our local Private Banking branch in XXXX XXXX, California, and spoke to a Relations banker, XXXX. He called us back and told us that he was told by Chase XXXX that they were STILL waiting for the information that XXXX previously confirmed the authenticity of the wire transfer. 

We called XXXX XXXX back and told her Chase claims that they were still waiting for XXXX to respond. After an hour long five-way conference call between my wife, XXXX XXXX, XXXX, XXXX of Chase, and XXXX of Chase XXXX. During this call, XXXX RESUBMITTED the verifying information to Chase and XXXX stated that she would escalate release of the funds. My wife informed her that we unless we have the funds by XXXX XXXX  same day, we would hold Chase responsible for the lost interest payment and XXXX XXXX us all conversation was being recorded which my wife agreed to. 

Today is Day 3, and as of this writing Chase has FAILED to release our funds which should have been released on XX/XX/2023, if not at the latest the morning of XX/XX/XXXX. My wife called Chase WRTD ( XXXX ) again this morning at XXXX XXXX, spoke to a rep named XXXX who stated that she was seeing the requested information from XXXX in the system but now Fraud Dept was handling this wire before it can be release. This is outrageous. Chase is not only delaying our money at our expense, and has no proper or legal grounds to delay the release the funds at this point. 

I demand IMMEDIATE release of the full amount into my account. If Chase fails to do so, I will immediately file a complaint with CFPB to investigate this unacceptable practice by Chase and its failure to release my money. At this point, you have absolutely no reason or legal ground to delay this and cause loss in income for my family. I hereby also demand prorated interest at 5 % annum from XX/XX/XXXX for payment for claims for lost interest and other lost opportunity based on the principle amount in issue.

Company response to consumer: Closed with explanation