Consumer complaint received 2023-10-20
Company: U.S. BANCORP
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
On or about XXXX I contacted U.S. bank because I discovered there was some fraudulent activity in my account. Namely, someone deposited two checks worth over 4K into my account as a result of two separate business transactions. I first contacted the 24-hour hotline as soon as I realized one of the checks was fake. By that time, U.S. bank had already processed a second check but unfortunately it was too late for U.S. bank ( or I ) to do anything about it. The person I initially spoke with told me my account would be disabled and it was just a precaution to ensure no further damage could occur on my account. The lady I spoke with really made me feel at ease and told me I really had nothing to worry about and she was certain U.S. bank would understand my situation and have empathy for me since I got scammed for about 10k. And she further explained to me that I needed to speak with a manager to help further assist me. 

On XXXX, I contacted the manager at my local branch named XXXX XXXX because I was told she was the only one who could help me. During my conversations with XXXX, I came to discover that U.S. bank was in the process of investigating other transactions on my account which were unrelated to the two fraudulent checks as mentioned above. I told her OK but I started to get the idea that U.S. bank suspected I was involved in fraudulent activity with no justification as to why. XXXX could also not understand what was going on and submitted a formal complaint on my behalf on XXXX. Soon after I received a letter from U.S. bank telling me they were in the process of closing my account for " suspected irregular activity '' but did not give me any justification as to what that irregular activity was. 

Around XXXX, I received a letter from U.S. bank telling me that my account was closed and the letter stated they were in the process of mailing a check to me in the amount of {$2100.00}. I waited a few weeks and the check never arrived so I called U.S. bank and they told me I needed to reach XXXX again. On XXXX XXXX, I called her and asked what the problem was and she told me her back office needed to verify a few transactions into my account before the funds could be released so I agreed. I sent her a complete statement for the month of XXXX showing all of the transactions into my U.S. bank account so she could verify. On XXXX XXXX, XXXX calls me back and tells me they still can not release my funds because there are open claims on my account and she could not elaborate as to what that meant or where the claims came from. 

This is completely unacceptable! I was scammed from someone when I unknowingly deposited two checks into my account of which turned out to be fraudulent and U.S. bank lost no money over this issue. But since that time, U.S. bank has been claiming and acting like I am some kind of criminal and somehow at fault while trying to claim that other transactions that went into my account are somehow also fraudulent without giving any reason as to why. I HAVE RECEIPTS FOR EVERY TRANSACTION THAT I HAVE MADE WITH EVERY ONE OF MY CUSTOMERS AND I CAN PROVE THERE WAS ABSOLUTELY 0 FRAUD IN MY ACCOUNT! I want U.S. bank to release the funds owed to me as soon as possible and stop giving me the run around.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation