Consumer complaint received 2022-10-14
Company: Convergent Resources, Inc.
State: OH
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/2022 To Those Involved : This letter is to formally request an investigation into XXXX XXXX  Account Number XXXX. This XXXX XXXX account was opened on XX/XX/2022. The home internet equipment provided at that time was installed but failed to operate as promised. Internet reception was below 2G, which is unacceptable. 
XXXX XXXX was immediately notified of this and customer service representatives were reassuring that additional equipment would remedy the reception problem. Around 10 days later, new XXXX XXXX equipment arrived. After installing the new, add-on equipment, internet reception beyond 2G was never achieved. 
Upon request, XXXX XXXX Account XXXX XXXX was closed and customer service representatives stated there would be no charges to the account due to XXXX XXXX equipment and service failures. All equipment was returned to XXXX Store Manager XXXX XXXX on XX/XX/2022. 
On XX/XX/2022, XXXX XXXX withdrew a payment of {$50.00} through XXXX XXXX  autopay XXXX a charge XXXX XXXX  has been disputing since XX/XX/2022. Subsequently, a XXXX XXXX bill for {$0.00} was received and marked final bill without mention of any other charges. 
Numerous and lengthy conversations with XXXX  customer service representatives yielded various inaccurate, misleading, and confusing information about this situation and how to deal with it. 
On XX/XX/XXXX, a letter received from XXXX XXXX threatened to turn the account to collections for a payment of {$50.00}. On XX/XX/XXXX, a collections notice from Convergent Outsourcing , Inc., a debt collection agency, was received and requested a payment of {$50.00}. Note that the XXXX XXXX account originated less than 60 days ago. It was closed more than 45 days ago. This type of mail should not be sent until XXXX XXXX  has resolved its charges under dispute. 
Paying for services intended but not rendered would seem an admittance of fault that could potentially open doors for further liabilities such as late fees, penalties and, as of now, an attempt to collect through a debt agency. 
Unfortunately, XXXX has shown itself to be a thoughtless, uncaring and predatory business. XXXX XXXX  will continue to dispute the {$50.00} autopay charge. The charge of {$0.00} needs further explanation and elimination. Such business practices are beyond reasonable comprehension. They are punishing. 

Sincerely, XXXX XXXX and XXXX XXXX Primary and secondary XXXX XXXX  XXXX XXXX ; Former XXXX XXXX  Account Customers XXXX  XXXX XXXX Account # XXXX Chronological Timeline XX/XX/XXXX XXXX XXXX Account # XXXX opened XXXX equipment received and equipment failed to work as promised Received additional XXXX XXXX equipment to boost reception, that equipment also failed to work as promised XXXX XXXX Account # XXXX closed ; Customer Service Representative said there would be no charges since internet service never worked XX/XX/XXXX All XXXX XXXX equipment returned XX/XX/XXXX XXXX XXXX collected {$50.00} through XXXX XXXX  autopay Requested XXXX XXXX to dispute XXXX charges and disable XXXX autopay XX/XX/XXXX Received letter saying XXXX XXXX  working on auto pay dispute Received final bill from XXXX for {$0.00} for XX/XX/XXXX charges XX/XX/XXXX Received XXXX XXXX  XXXX dispute process update XX/XX/XXXX Received collections threat notice from XXXX dated XX/XX/XXXX for {$50.00} XX/XX/XXXX Received collections notice from Convergent Outsourcing, Inc. for {$50.00} Note that the XXXX XXXX Account originated less than 60 days before the account was sent to Convergent Outsourcing , Inc., for debt collection of a charge disputed by XXXX XXXX. The account was closed for more than 45 days before the collections notice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation