Consumer complaint received 2019-09-02
Company: SELECT PORTFOLIO SERVICING, INC.
State: SC
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I share with you a disheartening journey that is a devastation. I have been a hard-working man all my life especially made it my business to support my family and in some cases working 2 and 3 jobs. About 20 years ago, I got a mortgage and obtained my first house for my wife and our growing family. I have paid that mortgage consistently throughout those 20 years to XXXX XXXX XXXX and I have not refinanced or borrowed against the equity. Now that I am close to paying off my 30-year mortgage, an unknown company that bought my mortgage about 2 years ago, is trying to blindside me and take my home and flip it for profit. 


The old mortgage company it seems conducted a transfer to Select Portfolio Service , Inc. I have been with the previous holders for years and paying without any problems. There has been lack of explanation of why increased monthly payments from {$790.00} to {$1300.00}. I had not refinanced, and am not aware of any financing activity against the mortgage. I questioned the Select Portfolio in XX/XX/XXXX and earlier XXXX after they returned my payment and their representative claimed we do not accept late payment ''. I was baffled. My payment was not late and a payment is a payment. The mortgage invoices also stopped, I did not apply for paperless billing opted for direct withdrawal. 


About a year ago, my wife 's job closed down in XXXX and my job in XXXX   XXXX was subject to cut in salary. Plus my wife had to undergo emergency XXXX XXXX. This left me as the only breadwinner. I got another job and it took 6 months before my wife found employment. Then in XX/XX/XXXX, a deer leapt out in the path of my truck while driving home. The deer was spared, but my vehicle flipped over two or three times. The vehicle was totaled and I suffered multiple injuries. Luckily, no one else was involved in the accident, however, I had XXXX XXXX XXXX requiring XXXX XXXX to stop XXXX of the XXXX. While convalescent, our auto carrier informed us that my injuries were not covered, that only covered liability for " the other driver '', but in this case the accident did not involve another driver, just me. Although my employer group medical coverage covered a portion of the medical expenses. To add more insult to injury, I was terminated effective XX/XX/XXXX, the employer stated they were not required to keep my position over 90 days, which has since passed. And I am now without health coverage as of XX/XX/XXXX. 


On XX/XX/XXXX, I received a letter from Select Portfolio mortgage company informing us that my house is being foreclosed as of XX/XX/XXXX, and that it is listed on public sites and in the newspaper, along with Loss Mitigation documents requesting payments in the amounts of : {$1500.00} on XX/XX/XXXX ; {$750.00} on XX/XX/XXXX ; {$750.00} on XX/XX/XXXX ; and {$750.00} on XX/XX/XXXX. The staff at the company was neither helpful nor fluid at explaining. 



As stated above, Select Portfolio, was sent a request to restructure my mortgage due to temporary hardships related to job issues and further updated after my unforseeable automobile accident. We responded to their requests for documents months ago per instructions. Upon followup, Select Portfolio denied receipt of my paperwork, claiming missing pages from my divorce papers, in addition, the representative claimed there is nothing they could do and that my only option is foreclosure that the balance of the mortgage was accelerated from the previous balance of approximately {$50000.00} to over {$67000.00} ( $ 50,000+ {$17000.00} ). The unwillingness exhibited by this company to work with me resulted in arrears. 


Since the receipt of this letter on XX/XX/XXXX, I have been trying to get answers and discovered that Select Portfolio Services , Inc. located in Florida, has allegedly conducted unusual tactics involving mortgage payments. I have filed a complaint with the Attorney General and have been advised to do the same in South Carolina. I am trying to save my home from foreclosure which I share with my family as well as avoid being a victim of predatory lender 's investor schemes. I have worked to maintain this house with hard work and due diligence and ironically in this climate of unstable economy are being pushed into homelessness.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation