Consumer complaint received 2023-08-06
Company: EQUIFAX, INC.
State: DC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to express my grave concern regarding Equifax 's handling of a dispute concerning a XXXX XXXX hard inquiry on my credit report. Despite providing clear evidence from XXXX XXXX stating that the inquiry in question was designated for deletion, Equifax has inexplicably refused to remove it from my credit report. This blatant disregard for accurate reporting and the misrepresentation of conducting an investigation demands immediate attention and action from the CFPB. 

In my initial dispute with Equifax, I included a letter from XXXX XXXX that explicitly stated the hard inquiry would be scheduled for deletion. Despite this, Equifax chose to retain the inquiry on my credit report, citing it as a " factual record '' that would persist for two years. This action raises serious doubts about the thoroughness of their investigation and calls into question the integrity of their reporting practices. 

It is evident that Equifax has failed to conduct a proper and diligent investigation into the matter, as their decision contradicts the express agreement from XXXX XXXX to remove the inquiry ( Letter attached ). This lack of attention to crucial evidence and the inclusion of standard language in their response letter points to a deliberate attempt to avoid acknowledging the facts. 

I implore the CFPB to take immediate action against Equifax for misrepresenting that an investigation was conducted when it is abundantly clear that no such investigation took place. Credit bureaus should be held accountable for their actions and must be obligated to conduct thorough and unbiased investigations when disputes are raised by consumers. 

Furthermore, I kindly request the Equifax to provide me with a detailed description of the procedure it used to determine the accuracy and completeness of the information in question. I seek the business name, address, and telephone number of the furnisher of information that Equifax allegedly contacted during their so-called investigation. 

It is essential that the CFPB takes a firm stance on this matter to ensure that credit bureaus uphold their duty to handle disputes accurately and responsibly. Equifax 's refusal to remove the hard inquiry despite concrete evidence from XXXX XXXX warrants immediate attention and intervention. 

I urge the CFPB to place Equifax on notice for their questionable practices and insist on a proper and unbiased investigation into the dispute. It is imperative that the credit bureaus adhere to the highest standards of accuracy and transparency to protect consumers ' rights and creditworthiness. 

I am hopeful that the CFPB will take swift and decisive action in this matter, and I sincerely appreciate your attention to this important issue. Please find enclosed copies of relevant documentation for your reference. 

Thank you for your time and consideration.

Company response to consumer: Closed with explanation