Consumer complaint received 2023-08-09
Company: PNC Bank N.A.
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Traveler's check or cashier's check
Issue: Fraud or scam

Complaint:
I will like to report an incident that occurred today when I received a phone call from PNC despite several written demand letters to stop efforts to entrap or bullying tactics with full disclosure of wrongdoing. They have also openly refused orders to wire money into an account no less than XXXX separate filings of letters of demand. ALL ignored. This encounter was by far the most disturbing yet and paints a sickening picture of PNC 's continued exploitation of women in the workplace as pawns to exploit women who are or were customers. It was a line crossed when it became that I did not stick to the script she was given but told the entire story knowing there was obvious staging. What the bank forgot is there would be no change if it was the truth and there was none. I sensed quickly however that she was never made aware of the 'investigation ' claimed looked into nor was she expecting a detailed breakdown of their own letter. The clear assumption was I did not read what was written because that was what she was told. Once broken down step by step her fear was evident of a setup. The setup was evident, should PNC deny it was by the word-for-word recital. It was in short an insult if after all this time not XXXX considered it would be committed to memory being female. 
Standard fare as these types of institutions claim diversity in letters but female execs typically are never COO, CFO or CEOs. Prior to this incident, a reasonable ratio of male to female reps was spoken to. After, the number fell to XXXX while misleading info meant subpar service and hangups from other women. It became uncomfortable and bizarre to be ostracized for an internal disservice because more time was spent diffusing situations than solving them. I felt empathy for this representative as her tone showed she had no idea of the details. 

The actions that PNC deliberately employed with consistency was to continue to keep money that is not theirs to keep. At no time did any effort include a resolution if problem checks were sent twice. They simply wanted to know what I knew because of persistence. No male would have been subjected to such indifference this long. ; I was simply tossed aside and never gave up and now had to tell THEM what to do as more agencies became involved. They had proof of disability and cared not because I was born with the wrong parts in their minds. It is unbelievable contempt shown towards women that did not falter despite the fact the third party was male. How can it be explained as anything else? I am here to tell my experience as it happened. because it affects everyday life and is not confined to an event only It was fruitful in XXXX aspect despite its negative portrayal in that it shows PNC never read my letters or investigated a single claim. They were sent copies of the checks more than once and allowed it to be resent not corrected. They were also alerted of the health toll in writing, the financial strain placed on not XXXX but a party who did not bank there and even made aware that I had to appoint an agent when adverse health was a consequence. Instead, calling several times showed a total disregard of my health with full disclosure income is 100 % SSDI. Income is still not received though mentioned in every demand letter. PNC deliberately acted with impunity and in calling flaunted both the law and my rights under ADA as in most correspondence they were given accounts and routing in a reasonable request for transfer of funds due to limited mobility. In all initial contacts there was ready agreement that was then instructed by senior personnel to be denied then was mailed uncashable checks that affected newly opened accounts. It is clear what the intent of PNC is and I refuse to participate in deceptive business practices through continued mistreatment of its female staff. It was an unforgettable experience to hear how shaken this representative was at the realization of the deception that has forced this penning of PNC 's continued behavior and while customer service experiences are often frustrating, this is a very different situation someone was thrust in and can cost them their livelihood. To think that PNC never considered the stress that may be placed on this person once disclosure was divulged knowing my attention to detail to save their skins was my breaking point. To never consider that employees may have personal issues not known to you because of a desire to spin the story in your favor said it all. 

I will like to notify CFPB that I have XXXX records despite submissions that deliberately encrypt the incriminating activities sent by PNC after a long search.

Company response to consumer: Closed with explanation