Consumer complaint received 2020-03-21
Company: LendKey Technologies, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have been a customer with Lendkey going on 7 years. I have NEVER missed a payment and always been communicative. Following the death of my father-in-law and experiencing home damage due to a natural disaster in my home state, as well as assisting my family after my father died, I was communicative with LendKey about all of my financial issues. I asked several times for people to call me back. They didn't. After a perfect credit history with the company, they incorrectly reported that I had a late payment in XXXX and XX/XX/XXXX. 

I made my XXXX payment in XXXX shortly before it was more than 30 days past due -- {$1500.00}. 

I received forbearance on XX/XX/XXXX for the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 

Desperate to get the money back that I paid for XXXX, I called Lendkey on XX/XX/XXXX or XXXX and said that I was going to stop the XXXX payment. I asked someone to call me back if this was a problem because my family really needed the money. No one did. 

I received a call on XX/XX/XXXX that I owed interest payments for XXXX, XXXX, and XXXX. I immediately made a {$100.00} payment for XXXX, XXXX, and XXXX, totaling {$300.00}. 

Lendkey claims that I did not make payment for XXXX. The payment was 60 days late. According to XXXX, I also did not make the XXXX payment until after 30 days because the payment did not post until XX/XX/XXXX. The person who called me did not tell me that my credit would be dinged or give me any options for ensuring that my payment was received that day. This information was withheld when the woman called me. I also asked her if everything was OK since I never received a call about this. She said it was because people often forget about making small payments when their loans are in forbearance. She didn't say that my loans were 30 days and soon would be 60 days passed due. Her tone and the information she communicated never gave me the impression that I was delinquent. Only that I needed to adhere to the payment terms that I had received just 20 days before. 

I have never ( in the 12 years since I've been out of school ) paid my student loans more than 30 days late, even when my family has been struggling as has been the case the past year and a half since my Dad died, my father in law died, and our house was damaged due to a tropical storm in XXXX, Texas. I begged Lendkey and was extremely communicative about my circumstances. Each time I email or call, I get a different message or there is no follow up. 

My credit should not be dinged because of miscommunication and failure to follow up on Lendkey 's part. The company 's practices are questionable and disorganized. I have a right, as does my consigner, to be informed of the status of my loans. Also, Lendkey should not be able to deviate from its custom and practice of providing me and my cosigner notice if there is every a payment that is missing or late. Lendkey, additionally, should not be able to change the terms of when a payment is considered " received '' when it best serves the company. I have never been told that the payment is " received '' on the day that the payment posts. 

It is notable that I was not charged a late fee for XXXX. No one that I spoke to every told me that my XXXX payment was late. Also, my credit report does not note that my loan was in forbearance for three months. Finally, according to the letter I received from Lendkey, I only owed ONE {$100.00} payment, which I made less than 30 days after I received the letter from Lendkey. The letter says NOTHING about when the payments are due, particularly since the XXXX payment day had passed. This is all just so sloppy.

Company response to consumer: Closed with explanation