Consumer complaint received 2017-03-09
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I got a loan/mortgage from Litton loan Servicing XXXX in XXXX. In XXXX Litton got bought out by Ocwen Loan Servicing LLC, and was told to continue making payments and everything will remain the same and to sign and fax back some papers they sent over in the mail right away or I would lose my house. I have made my monthly payment each month and since that time my payments have went up by more than {$200.00}. The problem we are having is within the past three years Ocwen contacts me to pay various amounts from {$1400.00} to {$2100.00} because of fees that they have added to the loan. These fees range from forces insurance policies costing over $ 10XXXX, and other fees for services that we did not receive such as maintenance fees, and modification fees. When asked what the fee for is, I 'm charged a history transaction fee. I brought to Ocwen all the payment that I have made and show them that I have not missed a payment for the last 10 years and Ocwen adjusted my account because they did not have any documentation of that. I personally went to Ocwen office at the XXXX XXXX XXXX office and it was like a call center. I could not speak to any manager or anyone there and they told me that unless I was a lawyer they could not speak to me and to call them on the phone. The representative also stated that they are a collection agency and the servicer or the loan and not the owner. When I asked them who is the owner of the loan, Ocwen said it was there investors. They can not disclose their investors and if, XXXX sold the mortgage as a bundle then that investor could be anyone from XXXX XXXX, XXXX XXXX, or anywhere. Even though the loan was modified back in XXXX to have a 2.0 % the bad practices of using fees and penalties is what Ocwen uses to continue to collect more money and use to take people houses away. The loan with Ocwen says it 's a 30 year loan with 2.0 % but the type of loan is a balloon loan. I did not sign any papers for a balloon loan. Everything was fixed rate and conventional but now in the system it says that. I need that to be corrected back and for these fees to be removed. I had called a representative of Ocwen and we discussed the fees and were given a fax number for them to remove the fees and that was the only way because they can not remove fees over the phone. Each time we sent in this fax, Ocwen claimed that they never received it. The fees we need removed are the payments that we had made toward the forced place XXXX XXXX XXXX, because we already had insurance on the property. Additional fees that I need to be remove is the maintenance fee, investor fee, transaction history fee, late charge assessment fee, property inspection fee, property report fee, and FC thru title searches fee. Ocwen will not accept any payment unless it is the amount that they want and will only accept payment by cash, money gram or XXXX XXXX. Ocwen also charges a fee each time a payment is made whether it is by phone, EBT from a bank, direct deposit or online by an automated process. I would like to know why I am paying extra fees just to make a payment and how can me make monthly payment without paying an extra fee. The Ocwen representative also stated that I conducted a modification on this loan in XXXX and when I ask them for the documentation they said they could not provide that. Each time I call this company or have my son call this company who is an authorized representative on this account, it goes to a call center and the person says they can not help me and they are a debt collection agency and can only give information and any removal of fees has to be faxed in. On the CFPB website there are won class action lawsuits against Ocwen for this very same thing that I 'm submitting the complaint about. Ocwen is continuing these same misleading practices with me and I was never notified of these lawsuits against Oc

Company response to consumer: Closed with explanation