Consumer complaint received 2022-03-23
Company: JPMORGAN CHASE & CO.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022, I received a {$20000.00} check ( " Payment '' ) from my client as partial payment for services rendered. The check was from XXXX XXXX XXXX XXXX ( " XXXX  '' ) held by my client 's business and made payable to my business. That same day, I attempted to deposit the Payment in my JPMorgan Chase Bank , N.A . ( " Chase '' ) business checking account at a branch in downtown XXXX, XXXX. Chase provided a transaction summary that stated " checks within this deposit may not be paid because of information we've received from the paying bank or due to information we have within our systems, '' i.e., XX/XX/2022. 

Upon learning about the hold, I asked to speak with the branch manager to see about removing the hold. The branch manager suggested a split deposit and it was decided that {$17000.00} would be deposited in my Chase business account and {$2500.00} would be deposited into my Chase personal account. Again, Chase provided a transaction summary, this time showing that the funds will be available on XX/XX/2022, or XXXX additional days than the original available date. The branch manager then apologized for the hold, handed me XXXX of her business cards, and assured me that she would speak to Chase 's Banker Support Department and XXXX XXXX XXXX XXXX on XXXX  XX/XX/2022 about releasing the hold on the funds. She also asked if I could ask my client to provide me with his XXXX  " relationship banker '' so that Chase could confirm that there were sufficient funds held by my client 's payor bank. 

On XX/XX/2022 at XXXX AM, I emailed Chase 's branch manager stating : " Good morning [ branch manager ], I spoke with my client, and he stated that he does not have a personal banker that he deals with, only that he mainly banks at the XXXX XXXX. Their number is ( XXXX ) XXXX. The check was written from his ' [ Business Name ] ' account. 

Also, when I first deposited the check, the hold was set to expire tomorrow ( XX/XX/XXXX ) but after we did the split deposit the hold was extended beyond XXXX to XX/XX/XXXX, which in my opinion is unreasonable considering todays technology. Is there a way that you can assist me with getting access to my funds so that I can start to get back on track? '' Later that day, Chase 's branch manager called me and informed me that she had spoken with XXXX  's XXXXXXXX XXXX manager and confirmed that there were sufficient funds in my client 's account to cover my Payment. She also asked if I could provide her with my client 's contact information so that Chase could confirm with my client that he had in fact issued me said Payment. 

On XX/XX/XXXX, I received a third call from Chase 's branch manager who expressed her frustration because despite ( XXXX ) having confirmed with my client that he had in fact issued the check ; ( XXXX ) Chase contacted my client a second time to request additional and personal information ( which he had no duty to provide ) ; and ( XXXX ) although Chase has received final payment from XXXX  stating that the reason Chase would not remove the hold is because the phone number on the check does not match the phone number 'listed ' for my client 's business. However, there is no phone number on the check ( other than the payor bank 's number ) and my client informed Chase that he has never used any other number other than the cell phone Chase was calling him on. Chase also requested that I contact my client and ask him to visit any Chase branch to show two forms of identification before Chase would release the funds to me. A request that is not only discriminatory but also unreasonable considering that Chase now has custody and control of my Payment and there is no risk of loss to Chase. 

As of the date of this complaint, Chase is still in custody and control of my Payment in violation of the Expedited Funds Availability Act and Uniform Commercial Code.

Company response to consumer: Closed with explanation