Consumer complaint received 2023-12-11
Company: Resurgent Capital Services L.P.
State: CA
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I have a current Complaint with a Complaint ID XXXX. The resolution I said I wanted was my car back for a settlement of {$5000.00} and that debt be satisfied. So on XX/XX/2023 I got a call from a person by the name of XXXX XXXX with Resurgent Capital Services stating they received the complaint and is willing to accept my settlement offer of {$5000.00}. I said I will call back later that day to discuss further about details and about payment methods. Later in the day after XXXX tries I was able to get ahold of XXXX and discuss details and address my concerns, XXXX being if I pay the {$5000.00} will I owe any more money or fees to them regarding this debt and any fees associated with the Repossession of my vehicle to the repossession company. She assured me that once the debt was paid I would no longer owe any money regarding this debt and my vehicle would be released. So I would not owe any money to the repossession company because how Resurgent Capital Services have it structured with the repossession company is, Resurgent Capital Services Pays the fees out of there pocket which is why I didn't get the XXXX hour Notice of XXXX because the Repossession Company sends that letter to them. Next concern I had was title to car, would I receive that once payment was made. XXXX assured me that they would XXXX told me the quickest was would be to go pick it up @ an auction facility called XXXX in XXXX but that they can arrange the car to be delivered to me but that would take XXXX days to be delivered. I told her that delivery is fine because I had no way to get to XXXX. The last thing were my belongings. I never received an Itemized list of my belongings. XXXX stated that she believes the repo Company never Got access to inside the car and I said then how did they tow it, she stated they have special dolly 's that they use for cars they have no access to. That XXXX has my belongings after rekeying the car. 

Now I am Asking XXXX for Documentation showing all that I am stating and she says she can Fax over the Settlement letter if I have a fax # or she can mail it to me but that will take some time. I said I think I have a fax # but have to double check and I would get back to her we agreed and realized they are about to close so I would take care of it in the following morning XX/XX/2023. In the morning of XX/XX/2023 I called Resurgent Capital Services to Give the fax # and XXXX told me that they are going to overnight ship the settlement offer but they would fax the document as well I said great I will wait to receive the settlement offer to go over before payment is made which is what I did. 
I waited for the fax that day which I did not receive which was not that big of a deal since they were shipping the settlement offer overnight and i would just have to wait til XX/XX/2023 to receive it and have to wait til Monday XX/XX/2023 to resolve. 

XX/XX/2023 I received the settlement letter and to me was very vague and not detailed and kind of confusing. Nothing in the letter states the word settlement as they described it to me over the phone. It just states that the Account is being serviced by Resurgent Capital Services. LVNV Funding LLC is the current holder of the lien on the vehicle, has agreed to release the lien for less than the current outstanding balance. By Paying {$5000.00}, LVNV Funding LLC will consider the Lien satisfied and execute any documents necessary to affect its release. All Payment will be applied toward my account balance at time of set up of {$23000.00}.

That doesn't sounds like they are taking a settlement but putting it towards balanced owed. Sounds very conflicting in the letter. So I called Resurgent XXXX XXXX to discuss this on XX/XX/2023 I spoke to a person by the name of XXXX XXXX and addressed my concerns. She told me that is how they send all their settlement offers, Its Generic. I also addresses that how do I know once I make payment they just take payment and i have to resolve all issues myself. I was assured that they would honor what we discussed previously which once payment was made, I they would release title and mail it to me, they would have my car delivered to me, I would no longer owe any money toward this debt and the debt would be satisfied. and i would receive all my belongings but would follow up where my belongings are and let me know once I call back with payment. 

So I am writing this as documentation stating all my concerns before I make payment because I did not get any of this in writing. only verbal. My trust with them has been lost due to how they handle this whole situation which is what made me file a complaint in the first place.

Company response to consumer: Closed with explanation