Consumer complaint received 2022-09-29
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Date : XXXX, XXXX Good afternoon, Sending this email to notify your agency that on XX/XX/2022 at about XXXX ( EST ) I was a victim of a recent fraud/scam using my XXXX account for payment ( via ) my Chase checking account. 

I was approached to purchase some sporting event tickets and used my XXXX account for payment via my Chase checking account. The initial communication was from a XXXX post for Tickets ( XXXX ID XXXX ), I have a reported to XXXX. 

The tickets were to be transferred to my ticket master account once payment was received. The tickets were not transferred to my account. Although I wanted to only make one transfer for {$430.00}, it appeared that the first one did not go thru as it was hung up in the pending status, so I made another transfer of {$430.00}, which turned out to be a duplicate. Now the two transfers ( {$430.00} each ) debited to my account resulting for a total of {$860.00}. When I called back to numbers I had one for the initial contact ( XXXX Spoke to XXXX ) and the phone number used for the XXXX transfer ( XXXX ID name ( XXXX XXXX ), my number was blocked from making a connection. 

My Chases local branch is located in XXXX NJ. 

I notified Chase immediately, ( within minutes ), but to no avail, chase would not stop the transfer, even though I repeated and inform them this was a criminal matter. Chase said this was not fraud but I was a victim of a scam. My reply was it is fraud and they have a responsibility to protect their customers on their platform and for them to ignore my request to stop this transfer and not refund my account they are supporting criminal behavior. This also understanding that the transfer ( s ) meets the requirements for a refund under the Banking -E Reg as a duplicate transfer. Of course they did not mention that during my several conversations! They clearly have and had the ability to stop as I just happened within minutes of the call to Chase. 

At that point I had no other recourse, I submitted a claim into Chase and they are investing. Chase however, said this would not result in me getting my funds credited back to my account. 

When I spoke to Chases XXXX online support reps reply, was that XXXX was a third party platform and association with they have no information to identify the owner of where these funds went to and therefore no way to get my funds refunded. This is not true as XXXX is a peer-to-peer, or P2P, payment service owned by XXXX XXXX XXXX -- a consortium of major US banks, including XXXX XXXX XXXX, Chase XXXX XXXX XXXX and XXXX XXXX. Which means they are very much in control if they want to make the effort and protect consumers on a platform they control, clearly own and prefer to play semantics with words its not fraud -you were a victim of a scam, to side step their responsibly, thus indorsing criminal behavior. First the big banks create and indorse a platform to compete with platforms like XXXX ) but dont have the same consumer protection as their competition. Nor do they do enough to promote and market these short comings to the consumer. 

I also filed a report with the local police department ( XXXX, NJ ) working with XXXX XXXX and he is currently investigating. He has also issued a subpoena to XXXX for the phone and XXXX and awaiting their response. However, the detective past experience is that XXXX will ignore the subpoena- Why? Because they think they can and until the banking industry steps up and protect the consumer they will continue to do so. 

Please not : The initial communication was from a XXXX post for Tickets ( XXXX XXXX XXXX ), I have also attached a copy of the post and reported top XXXX as well. 
Next stop a full out campaign to the media exposing Chase 's lack of effort to protect the consumer, thus promoting criminal behavior Please let me know if you can assist in getting my funds refunded by Chase.

Company response to consumer: Closed with explanation