Consumer complaint received 2017-06-16
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Th  XXXX   XXXX   XXXX   XXXX    XXXX   XXXX   XXXX   XXXX   XXXX   and/or th eir attorney  ( s ),   XXXX   XXXX .  XXXX  or  XXXX   XXXX   XXXX  made an unauthorized change to the deed of the consumer,  XXXX   XXXX   XXXX  on or about  XX/XX/XXXX without proper signature. Additionally,  Wells Fargo  diverted several thousands of dollars of mortgage payments paid by  XXXX   XXXX   XXXX  to  Wells Fargo Home  Mortgage to their attorney (  s ).  The amounts obvious to have been granted on a  XX/XX/XXXX  statement indicates  three ( 3  ) payments were for attorney cost all on the date of XX/XX/XXXX . Payment  ( 1 ) {$830.00}, ( 2 ) { $550.00}  ( 3  ) {$400.00} ; totaling {$1700.00} with additionally evidence of > {$14000.00} was placed in a suspense account and never applied. There is sufficient evidence that the mortgage payment account was assessed a " foreclosure service fee '', " advertising cost '', " recording fees '', " foreclosure attorney cost '', " title cost '', and " bankruptcy attorney fees ''. Foreclosure service fees {$970.00}, Advertisement costs &  XXXX , recording fees {$1700.00}, foreclosure attorney costs {$1700.00}, title cost {$2100.00}, and {$2300.00}. None of these costs or diversions in mortgage payments were consented to not did  XXXX   XXXX   XXXX  agree to  XXXX   XXXX .  XXXX ,  XXXX   XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX ,  XXXX . or  Wells Fargo Bank, N.A . reversion of deed or representation in behalf of consumer,  XXXX   XXXX   XXXX  when it comes to altering the deed on her home known as  XXXX   XXXX   XXXX   XXXX , VA  XXXX  with a total investment in just the property being {$160000.00}. The action and conduct of these individuals were halted three times prior to  XXXX   XXXX   XXXX  ruling in the lower court (  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  ) by the actions of consumer  XXXX   XXXX   XXXX  and the higher court ( United States  District Court-  XXXX   XXXX  ) (  1 )  Consumer  XXXX   XXXX   XXXX  opened a case against  XXXX   XXXX   XXXX   XXXX   XXXX  in  XXXX   XXXX   XXXX   XXXX   XXXX   ( 2 )  consumer  XXXX   XXXX   XXXX  further halted a foreclosure sale by appearing with currency from a DOJ Consent Order from the  XXXX ,  XXXX   XXXX   ( 3 ) t he final action was by the United States  District Court-  XXXX   XXXX  on  XX/XX/XXXX  just one day before  XXXX   XXXX   XXXX  decision in the lower court on the basis of a foreclosure sale. It was never made known to consumer  XXXX   XXXX   XXXX  that she was to pay these attorney  ( s  ), for a foreclosure sale that did not occur, or the  XXXX , much more deprive her own family and allow the  XXXX   XXXX  Virginia, et al. including but not limited to the Judge  ( s ) i n  XXXX   XXXX   XXXX   XXXX , VA to attack her family ( parents, a woman on a cane, a  XXXX  aunt and many others ), whom greater than  10-15  persons have directly been impacted in  XXXX  &  XXXX   XXXX , VA as a result of the violent conduct of  XXXX   XXXX   XXXX   and/or  police officers threats to them, their children ( at minimum  XXXX  children who were both ages  XXXX  and under at the time of the incidents ) and their homes. There is sufficient evidence that on or after  XX/XX/XXXX ,  XXXX   XXXX   XXXX   XXXX   XXXX  sent letters to my family. They requested money from my family. The  XXXX   XXXX   XXXX   Sheriff   's  Office threatened to harm me if I did n't leave as well as set my belongings outside. They FORCED my family to go into my home WITHOUT consent and pack my belongings up ; further turn over property and as a result of recent activity, I have no choice but to accept that as true. The next day they FORCED their way into the property again and dragged out the consumer,  XXXX   XXXX   XXXX . It is further known that greater than 200 in the  XXXX   XXXX   XXXX  or otherwise has met some contact as a result. There will be no release of liability in this matter as there have been too many affected by these individuals conduct. The   XXXX   XXXX   XXXX   XXXX  to  XXXX   XXXX   XXXX ,  XXXX . is  Wells Fargo Home M ortgage, which is the mortgage company of the consumer  XXXX   XXXX   XXXX  as the consumer has no mortgage or debts with  XXXX   XXXX .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation