Consumer complaint received 2016-07-09
Company: The Best Service Co.,Inc
State: CA
Product: Debt collection
Sub-product: Auto
Issue: Communication tactics
Sub-issue: Used obscene/profane/abusive language

Complaint:
The company called " The Best Service Co. '' has a representative handing my account. During each of my encounters with this collector XXXX XXXX while I attempted resolve my debt, I was verbally abused and he was very hostile towards me each time we spoke. I remained calm and professional even though he was not professional towards me. He was yelling so loud at me and was being so verbally abusive during my last encounter that my husband could hear him clearly and began recording our conversation after I asked XXXX XXXX if their was someone else that can handle my account. XXXX told me there was no one else that I could speak to. I told him that, I wanted to settle my debt and would like make payment arrangements. He then told me, " Why should I help you, after you hung up on me? '' I told him that he had called me while I was at work and I can not receive calls during this time at the hospital. XXXX continued to be rude and argumentative so, I asked to speak to his Supervisor. With reluctance he finally placed his Supervisor XXXX XXXX on the line with me. I began to tell him that his employee is disrespectful and very rude. I was immediately cut off by XXXX, he interrupted me to say, " that 's what every one says when they do n't make a deal with him. '' I responded, I called you guys to settle this debt, is everyone there this rude and are you telling me that he has the right to be rude to me and treat me any way he likes just because I have a debt with your company? He responded, " well how did he treat you ''? I told XXXX, I was trying to explain how XXXX was treating me but, then I was interrupted because you cut me off. I told XXXX that XXXX XXXX was very rude, unprofessional and on your recording it says your a XXXX, he is no were near professional. I then stated I called him, he did not call me to settle this debt and asked XXXX " Are you telling me as his Supervisor that you can not settle this debt with me? '' XXXX XXXX responded, " You know what, I trust XXXX XXXX judgment and therefor I 'm not inclined to over rule his decision on whether he wants to settle this debt or not. '' I became very upset because not only was I treated disrespectfully and verbally abused by XXXX XXXX, now his Supervisor XXXX XXXX has not even attempted to apologize for the actions of his employee. XXXX did not allow me to express my deepest concerns and issues. Instead he automatically took the side of his employee XXXX without even listening to what I had to say about my interaction with XXXX XXXX. As of now I do not know what the exact amount of money I owe to XXXX XXXX. I want to know what the loan was originally purchased for from XXXX XXXX and what additional charges I 'm being charged for by The Best Service Co. so that I can fully understand this debt. If I can not be given a complete break down of charges, this is in violation of the Fair Credit Reporting Act. I will not pay for something I have no complete knowledge of regarding debt. I have attempted to resolve this matter. I have called this company to resolve these issues and I have not had any success.

Company response to consumer: Closed with explanation