Consumer complaint received 2020-03-13
Company: SLM CORPORATION
State: CA
Product: Student loan
Sub-product: Private student loan
Issue: Struggling to repay your loan
Sub-issue: Problem lowering your monthly payments

Complaint:
THIS IS NOT A DUPLICATE - THE PROBLEM WAS NEVER RESOLVED - NEVER FIXED. I AM GIVING YOU UPDATED INFORMATION AS WELL. SALLIE MAE DID NOT GIVE ME ANY FLEXIBLE OPTIONS TO REPAY MY LOAN AND DENIED MY XXXX  APPLICATION. SEE ATTACHED - NO SOLUTION WAS GIVEN BY SALLIE MAE! 

I am a XXXX XXXX XXXX Veteran, my only income is from the VA. I have XXXX children, rent, bills etc. Sallie Mae is not allowing me to lower monthly payments. Sallie Mae did not provide me with any options regarding payment options based on my income. Sallie Mae Bank is systematically and illegally setting me up for failure in repayment, adding interest on my forbearance ( adding to debt ) - they are giving me the run around, putting obstacles in the way, to prevent repayment and has failed to act in my complaint - in an effort to make me pay much more than what my loan really is. After I reached out to Sallie Mae, they sent me a form for XXXX XXXX XXXX XXXX ( XXXX  ) and I filled it out and sent it back on XX/XX/XXXX. On XX/XX/XXXX, Sallie Mae sent me a letter and said that an outside company XXXX  XXXX, had to review my form and get back to me. On XX/XX/XXXX, XXXX  XXXX did not honor my XXXX  request because they said I was " XXXX XXXX XXXX XXXX BEFORE the effective date of the loan of ending XXXX XX/XX/XXXX and loan ending XXXX on XX/XX/XXXX. '' So sorry, if I served my country honorably and got service connected XXXX - YOU WELCOME SALLIE MAE! I am in financial hardship and Sallie Mae has not offered me any alternative repayment plan for modification of loan terms. No income-driven repayment plan was provided to make my student loans more affordable. Sallie Mae Bank has caused me to have emotional distress that has affected my emotional well-being and I am a XXXX XXXX XXXX Veteran - Sallie Mae doesn't care - if my income is only from my VA benefit - where do they expect the money to come from to pay this outrageously predatory loan? Let 's be realistic - where is the income coming from to pay the loan! So, since Sallie Mae denied my XXXX loan request - give me an options! Sallie Mae , Inc has not gone through every stage of repayment with me and makes it more difficult and costly for me. I have accrued interest to my principal balance. Sallie Mae has taken away my protections, - there is no loan forgiveness. My XXXX impacted my ability to finish my degree program, I dropped out of XXXX - I didn't get to finish my degree program! SALLIE MAE, did not provide full forgiveness of my remaining loan amounts once the minimum number of monthly payments is met - I wasn't even given an option to pay back I requested for an income based repayment to have my monthly payments capped in direct relation to my income - DENIED. Sallie Mae , Inc. has harmed my credit - an XXXX  veteran, whose XXXX is connected to my military service yet have not been given loan forgiveness. Sallie Mae , Inc. said they would remove all adverse information about the defaulted loan from my credit report and I believe Sallie Mae , Inc. is in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections Practices Act and Higher Education Opportunity Act of 2008 ( HEOA ) based on my individual circumstance. I have been harmed due to Sallie Mae , Inc. 's illegal practices.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation