Consumer complaint received 2017-08-26
Company: Lending Club Corp
State: VA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem when making payments

Complaint:
LendingClub loan # XXXX ORIGINAL COMPLAINT : YOUR COMPLAINT On two occasions Lending Club received from me a payment for {$460.00} instead of the correct amount of {$460.00}. They rated these payments as LATE and assessed a {$15.00} ( XXXX XXXX ) Late Fee for two cents. I think this is a total outrage and if it is not unlawful I can not see why it is not. On XX/XX/XXXX Lending Club received my check payment of {$460.00} and called me to say it was LATE because I did not include the LATE FEE charged for TWO CENT ERROR. I  enclosed a letter a copy of which follows : I am old and copy last payment. This is how it happened twice. Please do NOT consider my account late due to this. You are truly AWFUL to  deal with and I have been a very good customer for quite a long time. I am today mailing {$460.00} by first class mail. In time past you never sent an email with actual payment due and it was somewhat difficult to look up. You have corrected this but only to PUNISH your customers. You are AWFUL. IMPROVE. Here is the history which includes the pair of incorrect payments and the fees : ID Date Description Status Amount Hope you 're doing well. We all have a lot going on, so we wanted to remind you that onXX/XX/XXXX your payment of {$480.00} is due. If you have already contacted us or sent in your monthly payment, you 're all set! XXXX XX/XX/XXXX Check Received Posted {$460.00} XXXX XX/XX/XXXX Check Received Posted {$460.00} XXXX XX/XX/XXXX Check Received Posted {$15.00} XXXX XX/XX/XXXX Check Received Posted {$460.00} Balance Overview Loan Status Late ( 16-30 days In a partial but incomplete attempted resolution XX/XX/XXXX Lending Club issued the following statements and insufficient refund and no correction of other issues such as Late Status which may have been reported to Credit Agencies, thirty dollars in additional fees, and seven dollars processing fees an unknown number of times which is not provided for in the Loan Agreement Support ( Lending Club ) XX/XX/XXXX, XXXX PDT Hi XXXX, Thanks for being a part of LendingClub. We 've received your check in the amount of {$460.00} for your monthly payment. However, the check amount is not enough to bring your account current. Please note, there is a balance of {$15.00} + {$7.00} processing fee. 

As a friendly reminder, please be sure to submit your check for {$470.00} ( {$460.00} monthly payment + {$7.00} processing fee ) before the XXXX of each month to avoid a late payment fee. Also, be sure to include your name and LendingClub loan # XXXX on your check. Please make the check payable to LendingClub Corporation. 

Payments by check may be mailed to : OPTION 1 Standard Mail LendingClub Corporation Dept # XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX OPTION 2 Overnight Delivery or UPS Only LendingClub Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Its important to understand that LendingClub reports all account experiencespositive and negativeto one or more of the credit reporting agencies. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as will a record of on-time payments. 

Please let us know if you have any questions or concerns. You can reach us by email at XXXXXXXXlendingclub.com or by phone at XXXX. Our business hours are Monday through Friday from XXXX XXXX to XXXX XXXX, and Saturday from XXXX XXXX to XXXX XXXX Pacific Time. 

Regards, LendingClub XXXX XXXX XXXXXXXXXXXX is receiving this message because we are notifying you of a transaction that has occurred in an account registered at Lending Club and associated with this e-mail. This transactional message is being sent in accordance with Lending Club 's Terms of Use. You can not opt-out of receiving transactional emails as they provide important information about your account. Please view the " Communications from Our Site '' section of our Privacy Policy if you have any questions. Eligible servicemembers may be entitled to additional benefits and protections. More information is at Lending Clubs SCRA benefits page here. 


All loans made by XXXX, Member FDIC.  Borrower must be a US citizen or permanent resident and at least 18 years old. Valid bank account and Social Security number are required. 


All loans are subject to credit approval. Your actual rate depends upon credit score, loan amount, loan term, credit usage, and credit history. 



Company 's Response - Expense late fee assessed and {$0.00} discrepancy for both XX/XX/XXXX and XX/XX/XXXX payments - Conducted complaint investigation - Please see attached response for further details MONETARY RELIEF AMOUNT {$15.00} Attachments XXXX CFPB Response.pdf XXXX Transaction Receipt.pdf The PDF files referenced here may be found in my files at CFPB for transaction number XXXX which was closed with numerous issues here described remaining. 

Relief requested is for Lending Club to : 1 ) Refund any thus far retained or further " Late Fees '' for two cent short payments 2 ) Refund any thus far retained or further " Processing Fees '' 3 ) Remove any references to " Late Payment '' for two cent variances in payments made 4 ) Cease and Desist from actions harmful to me and to other Senior Citizens 5 ) Refrain from being an uncivilized corporate citizen of the United States

Company response to consumer: Closed with explanation