Consumer complaint received 2022-03-24
Company: AES/PHEAA
State: NJ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I, XXXX XXXX, under the penalty of perjury certify and affirm that all forthcoming statements are TRUE. PHEAA/Fed Loan Servicing has been violating my federally protected consumer rights by failing to provide proof that are not committing fraud but attempting to collect a on an alleged debt without being the holder of the original instrument of indebtedness, which would prove that I am obligated to pay XXXXHEAA/Fed Loan Servicing . On XX/XX/XXXX I sent via usps mail a cease and desist and debt validation letter to PHEAA/ Fed Loan Servicing requesting that this company produce the original instrument of indebtedness related to partial account # : XXXX. This certified mail was signed received by PHEAA/Fed Loan Servicing on XX/XX/XXXX. As of XX/XX/XXXX I had not received any response from PHEAA/ Fed Loan Servicing so I submitted a consumer complaint to the CFPB on XX/XX/XXXX. The CFPB sent this complaint to PHEAA/ Fed Loan Servicing on XX/XX/XXXX. PHEAA/ Fed Loan Servicing then responded on XX/XX/XXXX that they had received the complaint and were initiating an investigation. On XX/XX/XXXX PHEAA/ Fed Loan Servicing stopped furnishing all of the accounts associated with partial account # : XXXX to all of the consumer credit reporting agencies and in turn all of the accounts were removed that same day from all my credit reports and files. This significantly hurt my credit score! On XX/XX/XXXX PHEAA/ Fed Loan Servicing responded to the CFPB complaint admitting that I had been a potential victim of FRAUD! This admission of guilt by PHEAA/ Fed Loan Servicing on XX/XX/XXXX was devastating and still has not been remedied or addressed by the company. As of XX/XX/XXXX PHEAA/ Fed Loan Servicing admitted to FRAUD and refused to pay the bill of particulars or right to cure that was submitted along with my CFPB complaint on XX/XX/XXXX. As of XX/XX/XXXX PHEAA/ Fedloans is still attempting to collect on this alleged debt after admitting that I was a victim of fraud. PHEAA/ Fed Loan Servicing is still practicing FRAUD by refusing to provide to me the original instrument of indebtedness that says that I am obligated to pay them. I did not request a copy of the deceptive " promissory note '' that I was coerced into signing which does not state that PHEAA/ Fed Loan Servicing is the holder of the original note but instead is used by PHEAA/ Fed Loan Servicing to gain permission to continue borrowing and leveraging their reserves. The creation of the promissory note by PHEAA/ Fed Loan Servicing is predatory practice because its deceptive wording convinces individuals to take out loans in order to help PHEAA/ Fed Loan Servicing make money while violating the rights of consumers. Federal law says this alleged debt should have been validated within 30 days of the date that the first request for debt validation was received by PHEAA/ Fed Loan Servicing XXXX XX/XX/XXXX via certified mail. This predator failed to abide by that federal law. They admitted to FRAUD on XX/XX/XXXX and still are illegally attempting to collect money from me. These acts of fraud have hurt my reputation, my mental health, my relationship, my financial credibility, my credit history and credit score, my family 's lifestyle and needs, and much more. This shall stop immediately, or I will be filing a lawsuit with the district court of Pennsylvania. PHEAA/ Fed Loan Servicing shall discharge this fraudulent debt immediately. PHEAA/ Fed Loan Servicing shall refurnish all accounts back to all of my credit reports and files as a " PAID IN FULL '' status. PHEAA/ Fed Loans Servicing shall discharge all debt that is being furnished under my fedloans.org online account and ensure that the account reflects a ZERO balance as PAID IN FULL. PHEAA/ Fed Loan Servicing shall provide me via usps mail proof of all remedy and changes to credit reports. PHEAA/ Fed Loan Servicing shall honor my bill of particular and right to cure within 30 days of receipt of this complaint due to harassment, defamation, contract lasw fraud, violating truth in lending act, violating fair credit reporting act, violating fair debt collection practices act, medical treatment and expenses due to stress related to fraudulent claims and debt collection by PHEAA/ Fed Loan Servicing , and denial of personal loan due to inaccurate credit reporting related to fraudulent claims and debt collection by PHEAA/ Fed Loan Servicing XXXX

Company response to consumer: Closed with explanation