Consumer complaint received 2015-09-22
Company: Residential Credit Solutions, Inc.
State: TX
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My son, XXXX XXXX XXXX XXXX died on XXXX XXXX, XXXX from XXXX related issues. He had turned XXXX on XXXX XXXX, XXXX. He had purchased a home through the VA and GI Bill in XXXX. He was divorced with XXXX heir a daughter XXXX XXXX. I am seeking your help because I advised RCS of his death and advised them that as executor of his state I was selling the home at XXXX XXXX XXXX XXXX at the request of his daughter. They filed a foreclosure notice in XXXX XXXX. I had my attorney to contact them to provide me with the loan papers. They did not. I went to Congressman XXXX XXXX office to request additional help because they were ignoring my attorney 's request. I filed a complain about Residential Credit Solutions ' practices with the Consumer Protection Bureau. After about six months the documents were produced. I want to thank CFPB for their help in that matter. 
On XXXX XXXX, XXXX I wrote a letter to XXXX XXXX, CEO and Residential Credit Solutions President. I advised them that I had a full offer on the house at XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX and we were due to close very soon. Everything was done and when the title company asked them to complete the paperwork to close the sale later that month, they requested a price greater that the full asking price of the house as well as the fair market value. I contacted RCS prior to closing and advised of the sale price of the home. I was told by XXXX or some young man at RCS ' office in XXXX XXXX that that they would work with us and do a short sale or find a way to let the sale go through. My attorney spoke with a representattive from RCS who also assured him that the sale would go through even if it was a short sale. I went to the RCS Office on XXXX XXXX in XXXX XXXX with my realtor and we were turned away and told that they do not do business face to face. I had to leave my information as well as the realtor 's and someone would call me back. I did receive a call later and was told that they do allow sales on a home like ours and they work would help us to help sell the house. The buyers who put a contract to purchase the home have now terminated the contract and all I have received from Residential Credit Solutions is a new point of contact letter and statements telling me how much is owed. I am now so grieved and frustrated with this process of trying to sell my son 's home that I am now seeking your help to stop this predatory mortgage servicer from preying on any more veterans .I am asking that all the fees and interest be removed, and an explanation of the unusually high escrow be explained in detail and that me and my granddaughter be compensated for the mental anguish we suffered in dealing with this mortgage company while trying to sell a house. This is very unethical and is possibly criminal. If there is any law that has been violated, I want them punished to the full extent of the law. Please help us with this company. My attorney XXXX XXXX XXXX will be sending you more correspondence regarding his attempts to get Residential Credit Solutions to resolve this matter.

Company response to consumer: Closed with explanation