Consumer complaint received 2015-09-13
Company: 21ST MORTGAGE CORP.
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
We are XXXX and XXXX XXXX and we lived at XXXX, XXXX XXXX and ever since we moved into our new home we had written letters to our mortgage company which is 21st. Mortgage Corporation and list things that is wrong and needed to be repair and fixed and to this day we are not getting no right answers on the deal and yes we had been putting money into our place which these things was to be done before and after we moved into our place when XXXX XXXX who was the person that sold it to us and by another person name XXXX XXXX of 21st. mortgage which we know to this day he is not with 21st mortgage as to this day and yes we have been putting our hard earn money into our place of which we had to replace complete new kitchen faucet and garbage disposals that I put in and did the labor and buying of the parts and I was told that I would get paid back for it by XXXX XXXX of till this day I was not been paid for this or these problems and also we had to have or complete heating and air conditioning system check out and to this day we still have problems with it still and yes we did have repairs people come out and check our system and it needs to be replace complete have a new system put in and we have said something on this matter in letters to the @ XXXX Mortgage and to XXXX XXXX and are still saying it to 21st Mortgage and to let you understand that XXXX XXXX has passes away and to this day we are still writing to 21st. and saying what is wrong and I do have a last letter sent to them on XXXX and till showing what is wrong and no answer back to this day and also we was told that the complete rear of both outdoor siding would be replace when we or before we moved in our place of which to this day it is not being done I have been taking our money to do it and my labor to fixed it all and I have complete records and pictures that it is being done and this all was to be done and this was told by XXXX XXXX and also we was pose to get back two to three months space rent in the sum of {$1500.00} of which to this day is not paid back to this day and we have records showing this too and also before we and when we look at the home there was all new and complete appliances in the home and when we moved in they was taken out and replace with old appliances and we said something and wrote letters to XXXX XXXX and 21st Mortgage about this too and we had to replace all of these at our cost and we should had not had to do this and yes we have been writing to 21st mortgage and seems likes they do not care and what we are to them but a number on there books not people at all and also we had to replace both of our toilets in both bath rooms and which they was leaking on the sides and we could not find the leaks till I, myself got down on the floor and saw what was what they was patch on the sides and ever since I work with my dad over the years in XXXX and doing jobs myself I never in all my life look at problems of a toilet being patch this is wrong and now in our main bath room we are going to have to replace the floor around the toilet area because it is not level under the toilet and this is anther problem we should not go though of fixing and also we had ask about when the out door siding of our home was going to repair and nothing was ever done on this either I had to start to repair it and put our money out of our pockets and we had too replace our bath room window too which it was bad too and it pose to be done and to this day we are replacing wall outlets and switch that are needed because they painted over them and to this day since we move in we feel that this is not right and we did not buy this place as is and we should have not to be putting money out of our pockets from the very first day, like putting in new fans and lights kits in our rooms which we did and we are not at all ease.

Company response to consumer: Closed with explanation