Consumer complaint received 2015-12-18
Company: U.S. BANCORP
State: GA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I submitted a complaint regarding the loan modification process at U.S. Bank ( " USB '' ) in XX/XX/XXXX. It made USB halt the foreclosure process and allow me to get through the modification process. Unfortunately, after so much time and effort to send them every document they asked for ... USB has denied my modification and the offer they gave showed me that they really just want to kick me and my family out of our home. USB has asked me to send so many documents a 2nd and a 3rd time I am certain that they purposely lose these documents because they get paid more when they continue to service loans rather than help me work something out. They say they do n't have documents even when I have proof they do ... then my relationship manager has been impossible to reach as they seem set on foreclosing on me, not helping. 

I am wrote a formal appeal to the letter I received on XXXX from the U.S. Bank loss mitigation department. The letter stated that I had been " approved '' to start making payments of {$8300.00} for 16 months on my mortgage. My previous mortgage payment was {$3600.00}. This is before I became unemployed and had extreme financial difficulty. The suggestion that I would somehow be able to afford a payment that is more than double ( 2.3 times more ) my old monthly mortgage payment makes no sense and is financially impossible for me. I could even tell that my relationship manager did n't understand why the bank 's offer was so high and comp I have submitted more information on my past than I ever thought possible including my most recent tax returns and all P & L statements for my business numerous times ( I have confirmations ). I am XXXX, I started XXXX after I lost my job in 2013. If you do the basic math of my personal income of {$XXXX} and subtract the taxes due of {$20000.00}, it equals {$XXXX}. I have confirmation that this document had been received. If you divide {$XXXX} by 12 months it is {$XXXX} take home per month. This total amount is LESS than the mortgage payment THAT US BANK IS SAYING I NEED TO NOW PAY. Obviously, I have significant other expenses besides the mortgage just like any husband with a wife and XXXX young sons. 

If you do the math, I have {$4200.00} leftover each month in which to pay the mortgage. I can afford a {$3700.00} mortgage payment and have a little room left over ... but not much. I CAN NOT AFFORD a mortgage payment of {$8300.00}. It is impossible to even suggest it. When I was employed for my old company for 7 years I never made enough money to ever possibly pay an {$8300.00} mortgage, that was BEFORE I lost my job, emptied ALL of my savings, my 401k, both IRA 's, my insurance, even our piggy-bank ( literally our change ) into keeping food on the table and the mortgage paid ... and then the money ran out, I was unable to pay my mortgage, my credit cards, car payments and barely kept food on the table. This is all documented, US Bank has given me confirmed receipt of more info than anyone has ever known on me, they have seen my credit which is now awful ( used to be over XXXX ), seen proof that I emptied all my accounts as just mentioned. 
I would like to resume making my mortgage payment and I can afford to pay the previous mortgage payment of {$3700.00}. I CAN NOT afford {$8300.00}. If they truly wanted to help me and my family stay in our home they would not suggest {$8300.00}. It seems as though U.S. Bank really want to kick us out of our home. I have not asked for a smaller payment, a change in interest amount, or to forgive missed payments. 
I have asked the missed payments be added to the back of the loan that way I can continue making the payments of {$3700.00} now, we get to stay in our home, and US Bank does not lose any money or have to go through the Foreclosure process or cause me to file for bankruptcy. I will have to file bankruptcy as I can not afford {$8300.00}, it makes no sense. Thank

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation