Consumer complaint received 2017-04-07
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Indicated shouldn't respond to lawsuit

Complaint:
I received 1 phone call stating to pay this debt. I advised them that I have Legal and Co-Legal Counsel representing me and gave them all My Lawyers information including phone number and address. 
The Apartment had flooded my entire unit and I slipped and fell. 
The Apartment responded and came 1 1/2 hours later approximately. Only to tell me " XXXX, Assistant Manager for the day ''. That the main line broke and they were going to ask a Plumber to come look. I asked to please turn of the water line and was told by XXXX, they could not affect the other apartments. XXXX walked through my apartment and I showed her video and pictures I was taking. And, I told her I slipped into this water and fell. She suggested I go after to the hospital. I told her I was. 
This issue was addressed poorly along. XXXX came back and saw the water was still flooding my apartment and walked me hand in hand outside to talk. She told me to contact XXXX in the a.m. and had a maintenance man bring a commercial fan to dry my apartment floor if I could life it later and move it around the entire apartment to dry out. The fan weighed so much I wouldnt do it and I was hurt and injured. Needless to say the commercial fan stayed where he left it. Smelling up my Apartment.even worse. Only moving what I was told by XXXX sewer water from the apartments surrounding me. 
I was told after weeks of no return calls, Manager being on Vacation, no Corporate numbers to be called. Not one person coming or offering to help clean, my apartment to write a letter to permanently leave my apartment due to this situation with the apartment admitting fault. And, that my medical bills and all treatment I receive would be refunded. I did just that. I hired an attorney because.I couldnt get The XXXX to.assist me. I knew I was living in a filthy and un-healthy environment in my apartment along with my Dogs. 
I wrote the letter, sent it as instructed to do by the Apartment Complex and absoultely no choice but to vacate a very unsafe livint condition without any continued assistance from anyone there at my apartment complex. 
I left in such disarray, saddened and very hurt physically by this injury with no help.and felt neglected when having no other choices given or worked out by the Apartment.Complex. 
It wasnt til XX/XX/XXXX that I received a call to collect from me and the tenant that was on the lease with me. He was NOT hurt nor there when this happened. He vacated as well. 
I do not understand after all that had taken place leaving me in a situation to fend for my self which could have been 100 % prevented, why this could be happening, with absoultely no regard to my situation and negligence of the Apartment Complex and now on top of everything attaching a {$5000.00} negative debt to my credit adding interest monthly and ruining my name and any chance in the future of getting approval at any Apartment, House, Credit Etc. for something that happened beyond my control and absoultely no assistance from The Apartment but to write a letter and email it. And, I did exactly what I was told. I sent the letter and confirmed it was sent and received. 
Please let me know how else to help my situation and take my good name back by having this item removed. 
I can be reached at XXXX XXXX Also, date of Accident is XX/XX/2016. 
I have all documents, letters, medical bills, hospital that I was seen at the same day of accident. Etc.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation