Consumer complaint received 2021-08-10
Company: Arena Investors, LP
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
To Whom it May Concern, For several months I have received monthly notices from North Shore Agency ( NSA ) stating they have multiple accounts, from several publishers, that have been placed in NSAs office for collections. To date, I have received three ( 3 ) letters with the same vendor names and different amounts due from several publishing companies.

I have sent three ( 3 ) certified letters to the NSA XXXX XXXX indicating that I have never ordered magazine publications from the vendors and will not pay for publications I did not order. NSA uses the same vendor names and submits new notices to me, once per month, with varying amounts due. I have requested that they remove me from their " mailing list '' for " multiple publishers that NSA claims I own a debt and they threaten to send to collections. I requested that NSA provide proof of my responsibility for signing up for these purchases ; which I know is false because I never placed any orders for publications. NSA does not reply to my certified letters even though I have specifically requested a formal response. NSA continues to send monthly notices with no justification. On XX/XX/2021, I notified NSA, via certified mail, that if their continued harassment did not cease that I intended to file and notice of complaint.

NSA presents them in a manner that you are able to contact them and resolve issues ; this is not the case. I have Goggled every possible phone number and address for NSA in order to contact them and have them stop sending me notices. The phone numbers I have tried to contact them at are not valid, they do not answer/disabled or they do not return calls ( NSA contact numbers : ( XXXX, XXXX, XXXX, XXXX ). NSAs website is inactive. NSAs customer service email XXXX does not respond when I send email. The mailing addresses NSA has on file are inconsistent with a directory search : the mailing address on your letter is : 1 ) NSA, North Shore Agency, XXXX XXXX XXXX, XXXX, PA XXXX and 2 ) NSA, North Shore Agency, XXXX XXXX XXXX, XXXX XXXX, XXXX, NT XXXX. 

NSA has received and signed for all three certified letters I sent to them on XX/XX/2021, XX/XX/2021 and XX/XX/2021. NSA has received my letters but refuses to resolve this matter. I have sent notices to all publishers and I still receive invoices. NSA and the publishers appear to be working together to acquire funds for services/products not purchased by me then threaten to send notices to collections. 

I feel that NSA and the publishers are fraudently trying to collect money from people. I feel that this effort appears to be intentional means to try to lure people in to paying for a service/product that they did not order.

Could you please help me in getting NSA and the publisher to cease harassing me? Additonally, I need confirmation that NSA has not submitted a collection notice ; I have sterling credit and do not want to have my credit compromised. NSA and the publishers need to be held accountable for fraudulent activities. I can provide all documentation between NSA, certified letters, e-mail correspondence, etc. as requested.

Company response to consumer: Closed with explanation