Consumer complaint received 2016-09-21
Company: Caliber Home Loans, Inc.
State: AL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Your companies " proprietary '' loan modification packages, combined with company procedures, are predatory, misleading, and deceiving, these practices cause, consumers to sign, certain rights away, under distress ; this extortion, causes the consumer to be locked into fess, inflated in many cases by, Pyramiding, Water Falling, and Cascading, causing improper default, and wrongful foreclosure ( s ). 
I ) Your company states that it sent out a pre- approved loan modification on XXXX XXXX, XXXX, followed by foreclosure proceedings being initiated on XXXX XXXX, then followed by completely different loan modification, being sent out XXXX XXXX, XXXX, being replaced by another on XXXX XXXX, XXXX, because of an error, according to your companies response to case number XXXX. 
Please explain in detail, as to why your company filed foreclosure proceeding 's before I had time to receive mailed, pre- approved loan modification, or even time to respond ; and the reason your company replaced modification, with one that contained errors, within ( 4 ) days of mailing the first. 

Also, give the reason your company lied to the CFPB about the date, in which your company initiated foreclosure proceeding, stating XXXX XXXX, XXXX ( I have recorded documentation, from XXXX, dated XXXX XXXX, XXXX, confirming the firm was not contacted until XXXX XXXX, XXXX, to initiate foreclosure proceedings, first notice of default being dated XXXX XXXX, XXXX. ). This is not the only contradicting response, your company has given, in association to this account. 
II ) My wife made an electronic payment, through her bank, on XXXX XXXX, XXXX, in the amount of {$120.00}, that should have been combined with a unapplied fund balance, to make a whole payment, that was sent back, by your company on XXXX XXXX, XXXX, after your company held payment, for a number of days. 

Why did your company lie about the date it received these funds? Why did n't your company apply funds, to the date of receipt? Why did your company reject payment, before account was 120 days late? 
III ) I called your company on XXXX XXXX, XXXX, and spoke with employee number, XXXX to initially make a payment. I was informed the only payment she could accept, was the entire balance of the loan in full, which was well over {$100000.00}, because account was in default, she could not even accept, a payment of {$2500.00}, which according to itemized mortgage statement would bring account current. I then tried to address errors within account, in which her response was, lets get you into this loan modification, after process is complete, only then we can address errors within loan, using pressure tactics, and threats of foreclosure, that would result in the loss of my home, in the attempts to delay correction of errors, only to lock me into errors, by means of " proprietary '' loan mod. I told her then, in that conversation, I felt forced, into signing, and at the time it seemed like my only option, even when I informed her, of the Hardest Hit Modification, application on file, with the state of Alabama, that I turned in, XXXX XXXX. Your company twice run notice ( s ) of default, in local publications, while I was awaiting decision, from the State of Alabama, on complete, Hardest Hit Applications. Why? 

Your companies policies and procedure 's, I believe, cause this employee to be deceitful, in efforts to cause extortion, and justify a wrongful foreclosure. Please provide recording of entire phone call/ conversation, including all notes, and documentation, relating to call, and issues addressed or brought up during call. I am also requesting your company provide all versions, of phone response procedure ( s ), and protocol ( s ), when addressing payments, errors within consumer accounts, defaults, and loan modification 's. 
... ... ... ..Continued in uploaded, .pdf attachments

Company response to consumer: Closed with explanation