Consumer complaint received 2023-02-28
Company: Block, Inc.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XX/XX/2023 {$700.00} was sent to XXXX  XXXX who provided information stating that they help people with getting LLC for their business and so they told me to send them {$700.00} and they will do the paperwork for me and sent me the LLC paperwork so after 2 days of no response from them I filed a dispute with cash app and within 24hr cash app denied it saying it was authorized by me completely disregarding the fact that the business I sent my money to scammed me and is probably scamming other customers to they did absolutely no investigation of any kind because if they did the process would not have taken only 24hr and they asked for no documentation at all to support what I was even making this dispute what kind of company is this they have no protections at alll for any customers I would never use cash app ever again there platform is way to easy to hack and steal from its actually laughable XX/XX/2023 {$3000.00} amount stolen from my account someone stole my phone hacked into my account and changed my pin code then transferred all the money from my savings account into my checking 's account and then the person sent the money to XXXX XXXX XXXX  received an email from cash app team advising due to suspicious activity they will be locking my account and completing an investigation within 24-48hrs, the same day i made a police report and also reported the incident to FTC as identify theft reference number XXXX XX/XX/2023 cash app sent an email and text message stating that they have reopened my account due to no suspicious activity found, but will not provide any information due to being out of business hours XX/XX/2023 cash app has sent me an email stating that my dispute is closed do to this transaction being authorized by me and they are closing the case but if it was authorized by me why would they lock my account due to suspicious activity or transactions I completed feel like they did no investigation at all and just deny claims because they do now want to do an investigation its not rocket science because if a new device logs into my account that is 6 hours away and my last transaction was in XXXX Texas at XXXX Approximately 6 hours and 38 minutes away from whoever is trying to login into my account location No possible way i could have made a 6hr and 40 min drive in 3hours! and then changes the PIN number to the account then transfers all the money from the savings account into the checking account to send to someone else that Seems like fraud to me When I initially made the dispute cash app notified that they will do an investigation and I will hear from someone in 10 business investigation and I will hear from someone in 10 business days i said okay here it is 3 days later and they have denied my whole case and told me that I authorized it and everything I have filed a police report with my local police department I have filed a FTC identity theft report I have filed a complaint with the XXXX in California regarding this I have kids i honestly trust cash app with my money and they are showing me that they absolutely do not care about me or the protection of my cash the many years Ive had cash app I have never not once changed my PIN code and now I feel worthless I have no money XXXX XXXX so I cant

Company response to consumer: Closed with explanation