Consumer complaint received 2015-06-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DC
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
The letter below was written and directed to Bank of America XX/XX/XXXX. While Bank of America eventually found my money, they did n't correct the reporting they did to my credit report in error. This failure to correct my credit reporting is impacting my ability to become employed and my ability to leverage the equity in my homes. I would like to have this situation corrected ASAP. I say this because people do not research what happened, they just look at the score and make the wrong assumptions. 
***********The purpose of this letter is to recount the events that have led to the current status of my accounts with Bank of America XXXX a detailed analysis of the status of notes and payment history of my loans. In the interest of curing these loans, once I receive the detailed analysis, I need to schedule a conference call with the customer relationship manager assigned to my accounts, XXXX XXXX. It seems that borrower harm may have been, or may be being committed against these loans, as I have documentation dating back to XXXX and XX/XX/XXXX stating that my required mortgage payment amount was {$1500.00}. I also have bank records that indicate my consistent mortgage payments. I have the income, and the desire to cure the issues that exist with these loans, and I need forum to clear up any confusion as well as a commitment from Bank of America to correct the invalid credit reporting that would suggest that I paid my mortgage 30, 60, 90 and 120 days late when in fact the payments were made, and Bank of America chose to either take the payments and hold them in escrow or to process the payments and send them back to me. 
Background Information : While I was deployed XXXX for XXXX months in XX/XX/XXXX, with the XXXX XXXX my mortgage payment amount for the property at XXXX VA changed. This is my family home, and my primary residence. The protections of the SCRA Act should have protected me with a STAY of foreclosure proceedings for that period and up to 12 months after that period ended. My payment history reflects consistent payments of {$1700.00} per month, a rate that is higher than the amount that was quoted to me in XX/XX/XXXX of {$1500.00}. I was not aware that my mortgage payment had actually increased to {$2200.00} per month based on the mail communications that I received from the bank XX/XX/XXXX. When I started receiving very frequent calls from Bank of America XX/XX/XXXX I inquired about the status of the loans with the representative that I spoke with via phone, and based on his review of my loan he could n't tell why I was receiving the past due calls. He indicated that my loan was in good standing. 
XXXX months later in XX/XX/XXXX, I received a call from the pre-emptive modifications department offering me the opportunity to modify the loan. The Bank of America representative even told me not to make certain loan payments because the loan was being slated for an immediate modification. I worked with a representative named XXXX XXXX on this plan. XXXX always provided me with good customer service, and was very responsive to my phone calls. I experienced another active duty deployment in XX/XX/XXXX, and I was hoping to complete the modification in XX/XX/XXXX upon my return to the office. 
During the months of XXXX and XX/XX/XXXX, I received rude calls from the Bank of America mortgage loan workout department. I explained to the department that the loan payments that I was sending in were being sent back to me. They eventually found that {$6500.00} to {$9000.00} of my dollars had been held in escrow and not allocated to my account. They later allocated the money after I called them with a third party on the line. However they did n't reverse the negative effects on my credit report. Please help me rectify this situation. 
Thanks, XXXX XXXX. 
XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation