Consumer complaint received 2022-03-18
Company: Westlake Services, LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
back in XXXX i lost my job due to my health conditions i been XXXX  since XXXX i been strugeling till now at that year it was my first time i was sleeping on the streets with my XXXX wife and at that too my social security income was cut off so had no income at all ive called the lender few times they didnt care after they took the car and sold it even my clothes and my family 's property that they were in the car we lost everything we tried to get at least our clothes no one wanted to tell us where was the car at im shocked now they are sueing me for a XXXX  father they will be aiming on limited income for my family now i dont know how to take care my family and to handle the bills cant afford an attorney i dont know WESTLAKE FINANCIAL SVCS Potentially Negative Account Info Account Name WESTLAKE FINANCIAL SVCS Account Number XXXX Account Type Auto Loan Responsibility Individual Date Opened XX/XX/XXXX Status Account charged off. {$12000.00} written off. {$11000.00} past due as of XX/XX/XXXX. 
Status Updated XX/XX/XXXX Balance {$11000.00} Balance Updated XX/XX/XXXX Recent Payment $ XXXX Monthly Payment {$0.00} Original Balance {$21000.00} Highest Balance {$0.00} Terms 72 Months On Record Until XX/XX/XXXX Payment History XXXX XXXX XXXX XXXX XXXX CO CO CO XXXX CO CO CO XXXX CO CO CO XXXX CO CO XXXX CO CO XXXX CO CO XXXX XXXX CO CO XXXX CO CO XXXX XXXX CO CO XXXX XXXX CO CO CO XXXX CO CO CO XXXX CO CO CO Current on payments 30 30 Days Past Due R Repossession CO Charge off Payment history guide Charge Off as of XX/XX/XXXX to XX/XX/XXXX Repossession as of XX/XX/XXXX, XX/XX/XXXX 30 days past due as of XX/XX/XXXX Balance Histories Date Balance Scheduled Payment Paid XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XXXX XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XXXX XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX XX/XX/XXXX {$11000.00} {$0.00} {$0.00} on XX/XX/XXXX Additional info The original amount of this account was {$21000.00} Historical Info Original Creditor XXXX  Contact XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX Phone Number ( XXXX ) XXXX Reinvestigation Info This item was updated from our processing of your dispute in XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation