Consumer complaint received 2023-06-28
Company: ROAD Auto Finance, LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Dear Sir/Madam, I hope this letter finds you well. I am writing to bring to your attention a distressing situation involving a fraudulent contract that I was coerced into by XXXX XXXX XXXX and Road Auto Finance. I believe that my consumer rights have been violated, and I am seeking your assistance in resolving this matter. 

In the contract that was presented to me, I discovered several instances of false information, including incorrect names and fabricated down payment details. I want to clarify that I only provided a down payment of {$500.00} and entrusted the dealership to hold the car for me until I received my refund check. However, to my surprise, the dealership had already proceeded with the paperwork and submitted inaccurate information to Road Auto Finance, stating that I had made a down payment of {$2000.00}. Unfortunately, by that point, I felt compelled to proceed with the sale due to my vulnerable position and immediate need for transportation. 

Within the first week of acquiring the vehicle, I experienced multiple issues and promptly notified XXXX at XXXX XXXX XXXX. However, he informed me that no repairs would be undertaken until I paid an additional {$1500.00}, threatening to withhold my tags unless I complied. Consequently, XXXX XXXX XXXX held my tags and forced me to visit the DMV to retrieve them. This situation has caused undue distress and financial burden. 

Moreover, after several months had passed, I contacted Road Auto Finance to explain the discrepancies in my transaction, including the misrepresented down payment and the incorrect names on the contract. I further expressed my concerns regarding the negative impact these inconsistencies had on my credit profile. Shockingly, XXXX XXXX from the legal department dismissed my concerns, stating that I should never have signed the contract and demanded immediate payment, or else they would repossess my vehicle. It is important to note that I was only eight days late with my payment, whereas repossession typically occurs after a period of 30 days or more. 

Furthermore, I have discovered that my personal information has been shared with a non-affiliated third party called XXXX XXXX XXXX without providing me with proper written notice. This breach of confidentiality has caused me extreme emotional, financial, and psychological distress, ultimately resulting in an alarming incident where a tow truck driver arrived at my residence in an aggressive manner, necessitating police intervention. Such actions are in clear violation of U.S.C. 15 1692f ( 6 ), which prohibits non-judicial actions that lead to dispossession or disablement of property when there is no intention to take possession. 

Additionally, I want to bring your attention to the dealership 's failure to disclose that the vehicle had undergone electrical repairs and had been flooded, causing long-term issues, including the malfunctioning of the horn. 

Given the severe distress caused by Road Auto Finance and the lack of resolution thus far, I am left with no choice but to consider reaching out to the Attorney Generals of Florida and Georgia, namely XXXX XXXX and XXXX XXXX, respectively. I am also contemplating pursuing legal action through the small claims court if a resolution can not be reached. 

I kindly request that you investigate this matter thoroughly and take appropriate action against XXXX XXXX XXXX and Road Auto Finance for their deceptive, abusive, and unfair practices, as outlined in 15 U.S.C. 1962. Additionally, I urge you to address the violation of 15 U.S.C. 6802, which pertains to the unauthorized sharing of my personal information with third parties without proper written notice. 

I appreciate your attention to this matter and look forward to your prompt response. Please find enclosed copies

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation