Consumer complaint received 2023-01-26
Company: DISCOVER BANK
State: NY
Product: Student loan
Sub-product: Private student loan
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
My daughter is a borrower and I am the co-signer, for the past several weeks Discover student loan ( DSL ) has continually called each of us throughout everyday, leaving voicemails etc. My daughter is a new grad and at a first time job and has been warned by her employer XXXX that personal use of her cell phone and or receiving excessive calls is not permitted. Each time she received a warning it was Discover student loan calling ( she has saved the call log to screen shots ) a simple resolution shut down phone. She can not shut her phone off while at work, sometines she is alone at work when Co-workers go for a break or out to lunch. she leaves her cell phone in her commuter bag and works in XXXX. She needs to go outside on errands for her company throughout the day and at no time is it safe for her not to have her cell phone. 
Today I needed. to take the morning off from my job and wont get paid or have to make up the hours just to address and contact discover student loans as a result of their continual calls which are extremely disruptive and challenging for me during the work day all day long. I contacted discover student loans today and while on on the phone speaking with multiple ( XXXX ) reps at XXXX  since XXXX until XXXX, reps were XXXX, XXXX and XXXX ( the supervisor. XXXX continued to contact Me! 
My first call was with a rep named XXXX and speaking with her I continued to receive incoming calls from discover student loans from XXXX, XXXX  on my cell phone, I told her that was happening. The rep, XXXX advised me after I confirmed all my personal information that I was on recorded line. Right after confirming my identity she advised me she was attempting to collect a debt of {$2000.00} and how would I like to pay it today? I questioned the balance and XXXX stated i owed XXXX and XXXX. I advised her that is not possible. She placed me on a brief hold and came back and said she was incorrect I owed XXXX & it was due mid month ( XXXX or XXXX ) late teens I am certain. When I asked what the remainder of the balance was she said : thats for XXXX! Shocking! She then advised me that is what they do at XXXX, she confirmed they start calling, emailing and regular mail when your late and that This is the discover student loan approved practices. Further when I advised XXXX is not late and XXXX is not due, I was advised again that is their policy in the loan contact we signed. I further advised to not to my call my daughter any longer, my daughter is a new grad in a new career and they XXXX  are Jeopardizing her employment. I also informed XXXX that discover reported us both late to the credit bureaus. Making us both victims now. Finally I informed her that my daughters rates are excessive and with little notice from XXXX  other than this your loan due will change next month, XXXX  days later or less notice and XXXX loan went from {$600.00} a month To a Repayment amount of {$1000.00} a month. I requested & pleaded for help, that she /we needed a lower interest in order for the loan to be sustainable. She makes less than XXXX a year and discover is charging her excessive interest and what could be done by XXXX? So my XXXX things requested to XXXX  were please do not contact my daughter, only me and preferably after XXXX on weekdays and please not on Sundays. I requested for them to remove the negative reporting on each of us. I. Requested to have the interest reduced. She apologized and asked for me to hold on she would get a supervisor. I was disconnected. I called back and spoke with a rep at XXXX  named XXXX and went through the identity confirmation process and recorded line notice. Explained what took place with my call with XXXX and she stated Im sorry please hold on and I will get you a supervisor. I was then transferred to XXXX the supervisor at XXXX and she went through the identity confirmation and notice of Im on recorded line, took place again, XXXX  times. 
I repeated my story, my frustration and told her my requests for help. 
1. Please stop contacting my daughter and only call me your That XXXX  is jeopardizing her employment. 
2. Please remove the negative reporting on each of us. 
3. Please help us with reducing the high interest rate She said NO to all XXXX requests and was caviler and non responsive during my requests causing me to become more frustrated and more if a victim. No effort to even attempt to help in the slightest. 
I asked her to please take it to her boss and for her to call me back. She said No! 
She said even if she did that they will say NO so she is not and Im not calling you back ir getting back to you. 
I repeated my XXXX requests again In response to my request to stop contacting my daughter : XXXX advised me thats not going to happen that they need to hear from her only and she has a separate account, so calls will still occur To my daughter regardless. She further went on to say that my daughter has a separate account with XXXX. Its important to note that XXXX was contacting each excessively for the exact same account matter! 
She advised me ; This was agreed on loan documents and contracts etc, 2. We only report Accurate information, so again, No. ( remember today XXXX  was contacting us looking for XXXX and XXXX payments of XXXX, not XXXX  days late or even due. 
3. Interest reduction, her reply was again NO, That my daughter could request to lower her monthly bill XXXX time and put it on the back of the loan or she could reapply and get a consolidated loan. XXXX further went on to say that XXXX presented a graph to her on what a variable rate will look like in the future, so my daughter was made aware what she was signing and NO! Then continues with if we do it for your daughter we have to do it for all borrowers, NO! 
XXXX the XXXX rep refused to contact me after my request for her to speak with her supervisor and call me back. 
XXXX sited the loan documents and papers and XXXX  polices. Polices that clearly do not meet the federal guidelines but XXXX  position is their policy and loan supersedes the law. 
I want to share my daughter was never provided a graph. We have a binder with plastics sleeves of every note, message etc from inception forward. I requested the graph that my daughter signed in XXXX XXXX the supervisor ignored it all together, she dismissed it. Because the truth is there is no graph! Honestly how could XXXX predict variable rates for the future. So absurd. My daughter only wanted to go to XXXX. She held a XXXX diploma when she signed the loan with XXXX  at the ripe age of XXXX. At XXXX she couldnt buy a XXXX or XXXX  due to the XXXX year old laws but at her age if XXXX she held the knowledge on how to choose a variable or fixed rate. XXXX steered her down that path and presented her with their approved contracts. XXXX  took advantage of her and steered her and encouraged her to these usurious variable loans with predatory lending practices. They told her she needed a co-signer. XXXX  Practices are to falsely report negative credit so a consolidated loan with a fair rate doesnt exist. 

My daughter and I are both victims of discover student loans and we need the CFPB to help us with this predatory lender. We deserve a fair rate .abd we deserve the rights afforded to us under the law regarding fair debt Collection and reporting. With appreciation, we thank you for your efforts in advance. 

FYI- note - Since the XXXX  calls started contacting us in disruptive excess We have researched the student loan industry and multiple XXXX XXXX class actions suit came forward in our research and we have come to the conclusion there is not a singular difference of XXXX  and XXXX XXXX as defined as predatory and, harsh and unfair harassing practices.

Company response to consumer: Closed with non-monetary relief