Consumer complaint received 2022-08-04
Company: TRUIST FINANCIAL CORPORATION
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
In XXXX of XXXX my XXXX ( mental and physical issues ) husband wanted to go look at trucks and XXXX XXXX had just opened not far from us in XXXX, FL. 

We wanted to JUST BROWSE there was construction going on and a lot of people in and out. My husband had wondered away from me, and a salesman grabbed the opportunity to shame him into purchasing a truck. 

We were railroaded into this purchase within minutes. I continually told the credit manager, XXXX XXXX, ( who had to have us sign three different contracts since each time he claimed the name was misspelled or the address was wrong ) and the 4 different sales reps that we were not here to purchase. Apparently being a woman and a wife with an obviously XXXX husband my words meant nothing to them. 

My XXXX husband became over stimulated at the issue going on around him and push me to just buy the truck so we could leave. We both felt as though we couldnt leave without purchasing the truck. At one point I even told one of the salesmen to get out of my vehicle as we were NOT buying a truck. 

After brining the truck home, I tried for three days to get a hold of someone at the dealership to reverse the purchase no shock at all, but the phone was out at the dealership! 

Monday after the truck was purchased Regional Acceptance Branch Manager XXXX XXXX CALLED me and stated that our loan was done in error, and we should not be a customer of Regional Finance since they are a finance company that deals with hard to finance clientele. Our conversation was less than pleasant, and I didn't want the truck anyway. 

He stated that if I made a few payments that I could get it refinanced to lower the payment and interest rate. This battle of back and forth and misleading information and being told lie after lie went on for 12 months. Did I mention my husband is XXXX yes. We are also on a very tight income as XXXX XXXX was made aware of at the point of purchase. The payment was just over {$840.00} a month and for 12 months this payment was made under duress. Finally, after a solid year of being lied to and misled I had enough. We took the truck back in immaculate condition and voluntarily returned to Regional Acceptance. I never heard from them again. 

Fast forward to XXXX of XXXX we are from our home of 7 years to a more affordable living facility and Regional Finance shows up on our credit report! It is the ONLY bad rating on both myself and my husbands three credit bureaus! Consequently, due to this unjust and unfair reporting we are homeless! We have stayed at our daughters for 6 months and now with my sister. What is most disgusting is that this entire issue could and should have been resolved had Reginal Financed practiced fair lending and were not bullies. 

It is my prayer that this unjust report on all three credit bureaus for myself and for my husband be removed entirely. I also believe that the value of the truck and the FACT that it was returned in excellent condition without issue was payment enough. With all that transpired during the sale and afterwords I also believe that it would be responsible of Regional XXXX to remove the FALSE information for their benefit as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation