Consumer complaint received 2023-03-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Hello, I am writing to dispute the unverified collection account on my credit report that was reported by XXXX XXXX XXXX ( XXXX ) for a debt owed to XXXX  with account number ( XXXX ). The account status is reported as " Not satisfying XXXX '' and is seriously past due with assignment to an attorney, collection agency, or credit grantor 's internal collection department. However, I have never received any notification from XXXX regarding this seriously past due account nor have I received any paperwork related to this account. Additionally, the other two major credit bureaus have not reported any negative information about this account. 

Furthermore, it appears that XXXX has violated the following sections of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) : FCRA Section 607 - Duties of furnishers of information to consumer reporting agencies FCRA Section 609 - Disclosures to consumers FCRA Section 611 - Procedure in case of disputed accuracy FCRA Section 623 - Responsibilities of furnishers of information to consumer reporting agencies FCRA Section 626 - Disclosures to FBI for counterintelligence purposes FCRA Section 627 - Disclosures to governmental agencies for counterterrorism purposes FCRA Section 628 - Disposal of records FDCPA Section 807 - False or misleading representations FDCPA Section 809 - Validation of debts FDCPA Section 810 - Multiple debts and consumers FDCPA Section 812 - Furnishing certain deceptive forms FDCPA Section 813 - Civil liability FDCPA Section 814 - Administrative enforcement Therefore, I am requesting that the CFPB enforce the applicable laws and require XXXX to remove this unverified collection account from my credit report. I also request that XXXX be held accountable for the violations of the FCRA and FDCPA. 

information reported by XXXX XXXX XXXX regarding an account they are reporting on my credit report. The account in question is associated with XXXX XXXX : XXXX Bank, and the account number is XXXX XXXX. 

According to XXXX, the account type was reported as an Open Account, but the other two credit bureaus did not report it. Additionally, XXXX reported an account status of Not Satisfying XXXX, but TransUnion and XXXX did not report any account status. Furthermore, XXXX reported a date opened of XX/XX/XXXX, but the other two bureaus did not report any opening date. Finally, XXXX reported comments on a collection account, but TransUnion and XXXX did not report any comments. 

I believe that XXXX XXXX XXXX has violated several sections of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Section 607 of the FCRA requires that furnishers of information must provide accurate and complete information to the credit reporting agencies. If XXXX XXXX XXXX provided different information to different credit bureaus, they may have violated this section. Section 623 of the FCRA requires that furnishers of information must investigate and correct disputed information in a timely manner. If XXXX XXXX XXXX failed to investigate and correct disputed information, they may have violated this section.

Furthermore, the FDCPA Section 807 prohibits debt collectors from using false, deceptive, or misleading representations in connection with the collection of any debt. If XXXX XXXX XXXX reported inaccurate information about the account to the credit bureaus, they may have violated this section. Additionally, FDCPA Section 809 requires that debt collectors must provide written validation of a debt upon request from the consumer. If XXXX XXXX XXXX failed to provide me with validation of the debt upon request, they may have violated this section. I believe that XXXX XXXX XXXX has unfairly damaged my credit history. 

I am disputing the collection account with account number XXXX, which was sold to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX According to my credit report, the account type is listed as " Open Account '' on XXXX, but not on TransUnion or XXXX, and it is also listed as a " Collection Account '' on XXXX, but not on the other two bureaus. 

This reporting is inaccurate and misleading, and it violates several provisions of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Under Section 607 of the FCRA, creditors such as XXXX XXXX XXXX are required to provide accurate and complete information to the credit reporting agencies. By providing different information to different credit bureaus and reporting the account type inaccurately, XXXX XXXX XXXX has violated this section. 

Additionally, under Section 623 of the FCRA, creditors are required to investigate and correct disputed information in a timely manner. I have disputed the inaccurate information on my credit report with XXXX XXXX XXXX, but they have failed to investigate and correct it, which is a violation of this section. 

Furthermore, under Section 807 of the FDCPA, debt collectors are prohibited from using false, deceptive, or misleading representations in connection with the collection of any debt. By reporting inaccurate information about the account to the credit bureaus XXXX XXXX XXXX XXXX has violated this section. 

Finally, under Section 809 of the FDCPA, debt collectors are required to provide written validation of a debt upon request from the consumer. I have requested validation of the debt from XXXX XXXX XXXX, but they have failed to provide it, which is a violation of this section. 
Therefore, I am requesting that the unverified collection account with account number XXXX be removed from my credit report. I also request that XXXX XXXX XXXX be held accountable for their violations of the FCRA and the FDCPA. 

XXXX XXXX XXXX in regards to the collection account that they have reported on my credit report. The account in question ( Account Number : XXXX ) is allegedly an open account, but in fact, it is a collection account. I have never received any notification from the original creditor, XXXX XXXXXXXX XXXX XXXX XXXX XXXX, that my account had been sold to a collection agency. Furthermore, XXXX XXXX XXXX failed to provide me with any paperwork or written validation of the debt upon my request. 

These actions by XXXX XXXX XXXX are in violation of the Fair Debt Collection Practices Act ( FDCPA ), specifically Sections 807 and 809. Section 807 prohibits debt collectors from using false or misleading representations in connection with the collection of any debt. By reporting the account as open when it was a collection account, XXXX XXXX XXXX has misrepresented the status of the account. Section 809 requires that debt collectors must provide written validation of a debt upon request from the consumer. As I have not received any notification or validation of the debt from XXXX XXXX XXXX, they may have violated this section as well.

dispute the inaccurate information that has been reported on my credit report by XXXX XXXX ( XXXX ). According to my credit report, there are multiple errors in the reporting of my account, including different account types, inconsistent payment status, and inaccurate balance information.

Section 607 of the Fair Credit Reporting Act ( FCRA ) requires that furnishers of information must provide accurate and complete information to the credit reporting agencies. XXXX XXXX provided different information to different credit bureaus, which violates this section of the law. Additionally, Section 609 of the FCRA requires that credit reporting agencies must disclose the information in your credit report to you upon request. If the information in my credit report was reported inaccurately or not disclosed, the credit reporting agencies may have violated this section.

Furthermore, Section 610 of the FCRA requires that credit reporting agencies must provide the information in a clear and understandable format. If the information in my credit report was not presented in a clear and understandable format, the credit reporting agencies may have violated this section. 

In addition to the FCRA violations, there may be violations of the Fair Debt Collection Practices Act ( FDCPA ). Section 807 of the FDCPA prohibits debt collectors from using false, deceptive, or misleading representations in connection with the collection of any debt. If XXXX XXXX reported inaccurate information about the account to the credit bureaus, they may have violated this section of the law. 

XXXX XXXX XXXX XXXX ( XXXX ) has reported to the credit bureaus regarding my account with them. I have reviewed my credit report from XXXX and XXXX and have found several inaccuracies in the information that XXXX XXXX XXXX XXXX has provided to these agencies. 

According to XXXX, the account type for my loan with XXXX XXXX XXXX XXXX is an " Unsecured Loan, '' but XXXX is reporting it as an " Installment '' account. Additionally, XXXX reports that the number of months for my loan was 60, while XXXX reports that it is a monthly payment due every month. There is also a discrepancy in the high credit balance reported, with XXXX reporting {$10000.00} and XXXX not reporting it at all. Finally, XXXX reports the " Date Last Active '' as XX/XX/XXXX, while XXXX reports XX/XX/XXXX. 

These discrepancies are in violation of the Fair Credit Reporting Act ( FCRA ), specifically sections 607, 609, and 610. Section 607 requires that furnishers of information, such as XXXX XXXX XXXX XXXX, must provide accurate and complete information to the credit reporting agencies. Inaccurate reporting of the account type, number of months, and high credit balance violates this section. Section 609 requires that credit reporting agencies must disclose the information in your credit report to you upon request, and inaccurate reporting violates this section. Finally, Section 610 requires that credit reporting agencies must provide the information in a clear and understandable format, and the discrepancies in reporting violate this section as well.

These inaccuracies have had a significant impact on my credit score and have made it difficult for me to obtain credit and loans at favorable interest rates. It has also caused me significant stress and anxiety, as I am constantly worried about the negative impact on my financial future. 

I am requesting that XXXX XXXX XXXX XXXX remove these unverified collection accounts from my credit report, as they are in violation of the FCRA and have caused me undue harm. I would appreciate your prompt attention to this matter, as it is critical to my financial well-being. 

XXXX XXXX XXXX ( XXXX ) has provided to the credit reporting agencies regarding my account. It has greatly affected my life and caused me significant emotional distress. 

According to TransUnion, XXXX XXXX XXXX reported an installment account, but XXXX claimed it was an unsecured loan. Additionally, XXXX mentioned that the account status was closed, but I never received any notification from them regarding this closed account. They also never provided any paperwork with me, while the other two bureaus report an indeterminate status on my account. 

Furthermore, TransUnion mentioned that the monthly payment balance is {$0.00}, but XXXX and XXXX did not report it. Also, TransUnion mentioned the credit limit is {$0.00}, but the other two bureaus did not report any negative information on my account.

These inaccuracies violate several provisions of the Fair Credit Reporting Act ( FCRA ). Specifically, under Section 607, furnishers of information to credit reporting agencies must provide accurate and complete information. XXXX XXXX XXXX has provided different information to different credit bureaus, reported inaccurate information such as the account status, and failed to provide any paperwork regarding the closed account. This violates the FCRA. 

Under Section 609, credit reporting agencies must disclose information in your credit report upon request. However, the information provided to me by the credit reporting agencies was inaccurate or not disclosed at all, which may have violated this section.

Finally, under Section 610, credit reporting agencies must present information in a clear and understandable format. The information presented on my credit report was not clear and understandable, which may have also violated this section. 

The inaccuracies in my credit report have caused me significant emotional distress, affecting my ability to obtain loans, credit cards, and other financial services. I request that XXXX XXXX XXXX remove the unverified collection account from my credit report immediately. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief