Consumer complaint received 2017-02-22
Company: Ocwen Financial Corporation
State: CO
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
My husband passed away suddenlyXXXX/XXXX. I was current on mortgage w OCWEN through XXXX. I missed 3 months then paid all three months XXXX. I could n't afford pmts after that. The pmt had just increased {$1100.00} to {$1200.00} on XXXX again XXXX to {$1300.00}. XXXX, I was contacted by OCWEN saying due to the recent hardship, I had been preapproved for a HAMP Streamline Mod. My new pmt under TRIAL period of 3 mo would be {$800.00}. If I made XXXX pmts on time I would get final modification starting XXXX. The terms would be {$800.00} for 40 yrs. I was thrilled. I was extremely stressed due to my financial situation. I 'm XXXX and receive XXXX. I suffer from a severe case of XXXX caused by XXXX. They sent the Streamline Mod pkg to me and I returned it to OCWEN immediately. 40 yr loan. Payments I could afford. I made my 1st XXXX pmts right away and the 3rd Trial pmt early. On XXXX/XXXX/XXXX I received my Final Loan Mod pkg. the terms were completely different. It was now XXXX pmts of {$800.00} adjusting up and XXXX BALLOON pmt of {$120000.00} due XXXX. I called my relationship mngr XXXX XXXX regarding the NEW mod terms and she said they made a mistake initially. She explained that due to HAMP regs, OCWEN was required to keep the original due date on the loan of XXXX/XXXX/XXXX so there had to be a balloon pmt of {$120000.00}. I knew I needed to have that pmt of {$800.00} in order to keep my house so I signed the docs and returned them in THEIR envelope on XXXX/XXXX/XXXX. When I had my next monthly apt with XXXX in XXXX, she said they had n't received the docs. In XXXX during our monthly phone appt she said she still had n't received the docs and overnight mailed them to me. Once again I signed and returned the docs in their envelope. I continued to make my monthly pmts as agreed. In XXXX I went to wire the pmt and OCWEN would n't accept my pmt via XXXX or XXXX. I contacted them, I was told to keep trying to send it. On my next appt with XXXX in XXXX I was told that I no longer qualified for a mod because they had n't received my docs..not for nonpayment. So I was completely stressed out. So I decided to get a XXXX for {$800.00} and I sent yet another set of ORIGINAL loan mod docs to OCWEN overnight mail so they had to sign. No way could they say they had n't rec 'd the docs and they could n't NOT ACCEPT my pmt. I waited for a week and no call from XXXX. I did receive calls from OCWEN collections asking when I would be making my pmt of {$1200.00} from XXXX XXXX. I had already made XXXX pmts totaling {$5600.00} in XXXX. I was modifying my loan. Why are they calling? I called XXXX and he said that he would do everything in his power to have the mod reconsidered do n't worry. 2 weeks later still being reviewed. I asked if I should send XXXX & XXXX pmt he said no not until the loan was reapproved. They already had XXXX pmt. XXXX, on a scheduled phone appt with XXXX my other line rang..it was OCWEN so I did a 3 way call. I had previously told XXXX that it made me nervous that they kept calling for pmt when I had already made it. Where was my money? Why ca n't I access my acct online? So I asked the gentleman from OCWEN on the 3 way call why he was calling. He said to discuss short sale. I was floored. XXXX reassured me the mod would go through just send them {$2400.00} by XXXX. I asked for the agreement in writing along with a pmt hist on my acct. 5 days later I received the Notice of Election that was filed XXXX/XXXX/XXXX. I was in foreclosure. Now I have a Rule 120 hearing XXXX/XXXX/XXXX. I have to file a response by XXXX/XXXX/XXXX and a scheduled sale date of XXXX/XXXX/XXXX. And now I have to pay {$23000.00} to cure the default instead of the {$2400.00} in XXXX. I went from having a loan mod in XXXX to having my house stolen in XXXX all because they say they did n't receive my docs. What can I do? Dual Tracking, Truth in Lending, Ficticious fees. I 'm going to be homeless.

Company response to consumer: Closed with explanation