Consumer complaint received 2022-07-02
Company: TRUIST FINANCIAL CORPORATION
State: GA
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
This company approved me for a large loan ( {$20000.00} ). I was delighted since it meant that I didnt have to liquidate assets to pay for roof repairs. They sent me a separate email with the exact date funds would arrive ( XXXX ). Based on this confirmation of funds, I began to send payments that were overdue. Then we started to play games about which bank account. No business accounts ( I run a small business ). No joint accounts. No investment accounts. No new accounts. The deposit account must match the payment account. Always a different, undisclosed reason. The XXXX came and went with no money. I called, and they blamed my bank for not crediting my account. My bank told me no funds were ever transmitted. Then the only answer I could get was : its being reviewed, dont worry. As checks started to bounce and fees began to pile up, I began to become irate. I was promptly transferred to some supercilious fraud specialist who played twenty questions with me. Im a XXXX XXXX XXXX grandmother. I dont remember the address of a temporary apartment I lived in for a few months 12 years ago!! Well, well have to send it back for further review he gleefully announced. Suddenly, none of the emails contained a call number, and I was declined because my credit couldnt be verified. No attempt was made to clarify whatever problem existed. XXXX promised me three times that XXXX the Manager would call me. Then I was actually told his phone was malfunctioning. Finally an agent said that I should just apply all over again. I did that twice, and now Im being denied because there are too many inquiries. The truth is that they dont want my business because Im old, and theyre afraid Ill die before they get paid. All their vague reasons could be addressed in one honest conversation. The worst part is that Ive lost a XXXX points off my credit score, {$500.00} in bank fees, broken faith with honest business people, and I suspect theyve blacklisted me somehow because now no one will lend to me. I cried all night Thursday night. I cant believe Truist Bank would treat a fine customer this way. 

XXXX XXXX Dear XXXX XXXX XXXX This email confirms that you have chosen Tuesday, XX/XX/XXXX as your new loan funding date. 

On your funding date, we will deposit your loan proceeds into your designated account via an ACH ( Automated Clearing House ) transfer. Your funds will be available for your use at some point during that day. 

To confirm receipt of your ACH transfer and loan proceeds, please contact your financial institution. 

Your first payment is due Wednesday, XX/XX/2022. 

If you would like to make changes to your pending loan, you may do so anytime prior to XXXX p.m. Eastern time, Monday, XX/XX/2022. 

Of course, please feel free to email us with any questions or call us at ( XXXX ) XXXX. We also accept calls made through the relay service ( dial XXXX ). 

Thank you, XXXX We plant a tree with every loan

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation