Consumer complaint received 2020-12-23
Company: WESTERN UNION COMPANY, THE
State: AR
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
I have contacted Western Union and XXXX multiple times to report identity theft and fraud and have received no help or assistance whatsoever. I ONLY HAVE THE FOLLOWING CARDS IN MY POSSESSION ( I AM LISTING THE LAST FOUR DIGITS OF EACH CARD ) : XXXX ( WU AND XXXX XXXX ), XXXX ( XXXX XXXX ), XXXX ( WU AND XXXX XXXX ), XXXX ( XXXX XXXX ), XXXX ( WU AND XXXX XXXX ). I have been instructed to pick up money transfers from a Western Union and I have never been able to pick the money up at the following locations : XXXX in XXXX, LA, XXXX XXXX  in XXXX, LA, XXXX XXXX in XXXX, LA, and XXXX XXXX in XXXX, AR and in XXXX, LA. 

Due to the identity theft and fraud I have been going thru, I contacted Western Union and requested that all accounts are closed. I even had a card taken from me at XXXX Drive Thru Bank in XXXX, LA and the ATM posted the message " Unauthorized use of the card. '' I contacted the XXXX Drive thru bank and the teller I spoke with informed me the " XXXX truck takes those cards and destroys them so you will have to contact the issuer and have them issue a new card. I never received a written confirmation in the mail to inform me the card was destroyed ( from XXXX XXXX  in XXXX, LA ) nor did I receive a written confirmation from XXXX or Western Union or XXXX. 

I have had seven drivers licenses and six social security cards stolen from me and I have the following personal identifiers issued to me by the United States Government : XXXX XXXX XXXX XX/XX/XXXX XXXX and XXXX XXXX XXXX XX/XX/XXXX XXXX. 

I called Western Union at XXXX on XX/XX/XXXX at XXXX CST and the customer service rep who was in the XXXX told me he could only look my accounts up by a phone number. I have had issues with those as well. XXXX XXXX changed my phone number without my consent within the last six months. I have had the following numbers : XXXX ( XXXX ), XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ( StraightTalk ), and XXXX was my landline with XXXX. None of those numbers are in service to my knowledge except for the XXXX which I was only able to reach from someone else 's phone because they blocked my parents ' landline phone number. XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX, AR XXXX and XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX, AR XXXX have all stolen money and committed identity theft and fraud. I will be making the same complaints to local law enforcement, state law enforcement, then federal law enforcement. These individuals have threatened me and my family and cause problems for us on a daily. 

I am asking you for your assistance in putting a stop to these criminals who drain the government and other people every month by stealing money that does not belong to them. My deceased father 's checks from XXXX and XXXX XXXX in XXXX XXXX Texas have also been held to cause trouble for my mother and myself. This is how these people keep us in a confined area unable to locate enforcement who is not being paid off with my family 's oil money. 

Thank you for all you guys do. 

XXXX XXXX XXXX ( XXXX  XXXX XXXX )

Company response to consumer: Closed with explanation