Consumer complaint received 2015-03-23
Company: Rocket Mortgage, LLC
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
I contacted Quicken Loan on XX/XX/XXXX to refinance my XXXX loan I havewith them to lower MI. Information was taken and my credit report wasaccessed ( it 's XXXX ). Was told I was better off going conventional. I asked tocompare conventional with XXXX loan. Those figures were not provided. Iwas provided figures for the conventional with no MI included, utilizing anestimated appraised value. On that night, I signed the application, GFE, and locked the rate. I was requested to pay {$500.00} to proceed. Every-thing needed to be done fast since I was led to believe the interest ratecould change. On XX/XX/XXXX I sent QL my bank statements, verificationof income, and tax returns. On XX/XX/XXXX I received email saying I wasconditionally approved. On XX/XX/XXXX Quicken changed the GFE since theyclaimed that the Credit Report did not include a loan I had taken a theend of XX/XX/XXXX. The revised GFE included MI, among other changes. 
QL asked me to pay off a credit card and close it. I complied. On XX/XX/XXXX Iwas told my loan had been escalated again this time because the value-tion report indicated I 'm paying a HOA fee of $ XXXX monthly, which I hadnot disclosed. Being that this was the XXXX time that I felt I was beingaccused of hiding information, I clarified that QL had not asked me aboutthis information, and that I had provided said information to the appraiserwho came to my house. Another GFE package was issued withadditional changes. QL also requested that I prepared and signed a letterstating that I had not intention of selling my house in the near future. Thiswas based because my house had been on the market before. I haveno intention of selling that 's why I 'm refinancing. I said to QL I needed tofind out the legal implications of putting something like that in writing. 
Around XX/XX/XXXX QL requested that I pay XXXX loans, XXXX XXXX andmy car loan. I asked QL if I could combined loan payments differently tolower the debt to income ratio, which I acknowledged is high and I need to lower according to their estimates. I also acknowledged that I hadcalculated my debt to income ratio erroneously and that theirs ( theynever gave me the ratio ) may be more accurate. 
They said I had no other alternatives. I have combined other loan pay-ments, not just the car loan and XXXX XXXX, and have started topay them using my savings and I believe I do have alternatives. 
On XX/XX/XXXX, Ivisited the To Do List on their web site and noticed that they had backdated a request to submit financial statements and balance sheets of mybusiness. This was back dated to XX/XX/XXXX - I had copied the To Do Liston XX/XX/XXXX. Since part of my income is from self-employment ( soleproprietorship ) I explained to them that the regulations cited by themdid not apply to me and that I had complied by sending the XXXX XXXX XXXX The rest of my income is a lifetime pension from the XXXX Florida and XXXX, which is enough to pay for a loan. 
On XX/XX/XXXX I received an email from QL telling me to sign into their website because they could n't find a home loan to match my current needs.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation