Consumer complaint received 2019-05-17
Company: United Accounts, Inc.
State: CO
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
Hello, My fiance and I rented an apartment at XXXX XXXX  in XXXX XXXX, ND from XXXX of XXXX to XXXX of XXXX. We had signed a one year lease and had to move out of the state for health reasons. We were told by XXXX management to find a replacement tenant and that they could take over our lease at the same rental rate we were paying until XXXX of XXXX, as long as their application was approved. We found someone that was approved by management and everything was set for that individual to take over our lease on XX/XX/XXXX. We also stated we would be cleaning our apartment ourselves and the manager had someone come in to clean the apartment while we were still moving out, even though we communicated that we would not be paying to have someone clean the apartment. While moving out, the manager called my fiance and stated that the replacement tenant " may not work out '' because his XXXX photos had skulls in them and they were " scary. '' My fiance was told a few days later by the manager that the replacement tenant was no longer going to be taking the apartment ( even though he was trying to pay his first month of rent and still wanted the apartment ) and that the manager would be able to find someone to move into our apartment within one week of us moving out. We never heard anything else from XXXX until the end of XXXX when the manager asked my fiance for our new address. The manager stated we would have some " move-out '' charges and apologized. We received a bill two weeks later for XXXX rent and cleaning fees, etc. We tried contacting XXXX and XXXX XXXX XXXX ( who manages XXXX ) throughout XXXX and XXXX, which I also have proof of. We were trying to dispute the charges based on the evidence we had in communication with the manager saying we would owe nothing further. We would have been happy to pay the charges if we could have spoken with someone and worked something out. However, we received no return phone calls or emails from XXXX XXXX XXXX. In XXXX of XXXX, my fiance received an alert, saying her credit score had decreased by 60 points. I am in the middle of purchasing a home and this was very concerning for me. I investigated why both of our credit scores had plummeted and found that XXXX XXXX XXXX had sent our bill to collections. Neither of us received any communication from XXXX XXXX XXXX or from the collection agency ( United Accounts in XXXX ND ) about this issue. My fiance and I had many phone and email conversations with XXXX XXXX XXXX after finding out things had been sent to collections. XXXX XXXX XXXX said that there was nothing that they could do and recommended that we pay our balance with United Accounts. Since XXXX of XXXX, my fiance and I have tried contacting United Accounts approximately twenty to thirty times in total ( XXXX of XXXX to XXXX of XXXX ) trying to pay our bill. We have left many voicemails for United Accounts with no return phone calls. We have taken screen shots of reviews of United Accounts on XXXX, because many people have experienced the same thing as us and say that it is " impossible '' to get ahold of United Accounts. We still have received zero correspondence from United Accounts and never would have known that this went to collections if we had not been paying close attention to our credit scores. This is very frustrating and we have many emails and texts to back up all of these claims. My fiance filed a complaint in XXXX and thought the issue would be resolved for both of us at that time, but my credit score continues to decrease because of this one unjust charge to collections, and I need this resolved as soon as possible so that I can still purchase a home through the VA in XXXX of XXXX. Thank you.

Company response to consumer: Closed with explanation