Consumer complaint received 2020-04-18
Company: CAPITAL ONE FINANCIAL CORPORATION
State: RI
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/XXXX, XX/XX/XXXX AND XXXX of XXXX, My husband and I paid for a program through XXXX XXXX XXXX, ( aka XXXX XXXX, Rules of Renovation and there are a few other aliases attached to the Primary Business which is XXXX. ) XXXX The Phone number is XXXX The program was sold to us as a guaranteed program for property investing. If we were not successful by the end of one year after purchase, we were to receive our money back. In XXXX of XXXX the primary company, XXXX, and all subcategory companies under XXXX, was issued a temporary restraining order by the United States Government. We were never notified of this from the company or anyone else. On XX/XX/XXXX XXXX XXXX XXXX was totally shut down by the Federal Government and placed in receivership. Again no one contacted us until we were not able to gain access to anyone. There was no human being to take messages, only a recording, a robotic message stating they are shut down. 

I immediatly began contacting our Credit Card companies in which we leveraged money to pay for this program. After one month, we had success with a few of the 8 companies that were included in our payments. We continually were getting letters of denial stating numerous defaults on our part. The timing was out of their 90 day jurisdiction, we did not send in the documents requested in a timely manner, or we did not send in the correct documentation. None of these " excuses '' were correct and we have all " stock '' letters sent to us. As much documentation in our files that was given to us. The following is a letter that I recently sent to a Capital One Visa account. The 4 remaining cards that I am having difficulty with are all Capital One. 

To Whom It Concerns ; This letter is to assist you with YOUR Due diligence, and to document the promises and guarantees made to us and others by Rules Of Renovation with any available supporting documents attached. 

We, my husband and I, were charged for goods and services that werent delivered as promised, in the manner that was formally guaranteed On XX/XX/XXXX we bought into a program titled Rules of Renovation. I made this purchase with multiple credit cards. 4 of them were Capital One. To date, one of our Capital One Credit accounts has been awarded the disputed amount and we received our payments paid back after their investigation was satisfied. 
We have also received our investment monies back from XXXX XXXX XXXX, XXXX XXXX, XXXX rewards XXXX and a few others that we used to leverage our new opportunity. 
Due diligence is required by both parties for a dispute. We have tried to contact the company. We have no way of gaining our promise and or monies back from this company at the end of the stated year. We are asking for relief of this debt based on the industries guidelines which our other Credit Card companies have referred to and refunded us. 
I would like to state that I previously sent in documents that were requested. We were issued a provisional credit on our accounts, after sending in documentation, then we received a bizarre letter stating that the reason we were denied was because we did not send in documents requested in a timely manner, when in fact we did. In another letter, received the same day, from a different account of Capital One, the letter stated that because the dispute was more than 60 days past the transaction date they were withdrawing the provisional credit. I would assume that Capital One has direct rules of conduct for disputes written out? With exceptions to these rules based on circumstances, ( which is what I was told by one of Capital ones representatives during one of my calls. ) Why then would one account credit my dispute and send me a check for overage and the others not follow the same rules? Especially when the first transaction ( the one where we received dispute approval and a refund ) took place 30 days previous to the others? The arguments of denial that was given us has no premise based on the fact that the previous dispute was awarded. The outcome of all disputes from the same Credit Card Company should have continuity based on the fact that they are all connected to the same program purchased. 

Program Promises Rules of Renovation Investor Commitment : Their commitment to all participants was in effect for one full year from the date of purchase. This was verbal to attendees, and in writing. Because they have been put into receivership we are no longer able to access the program, and we have no recourse of action to redeem our monies in the event we do not succeed, as promised and guaranteed by said company ( Rules of Renovation ) Rules of Renovation issued a Written Commitment ( see enclosed attachment ) It reads : Our commitment is simple : We will work with you until you succeed.., we will continue to help you through our Resource Hotline at XXXX until you have earned at least 100 % of your investment in our program. How can they fulfill a Commitment if they are no longer in business, shut down, in receivership under the United States Federal Government? 
All proprietary websites, software, online materials have been removed from the internet giving us zero access. There are no books, or any other hard copy materials included in our purchase. 
We prepaid to attend advanced training sessions. We have not fulfilled these sessions. They included : Tax strategy, Find the Money Camp, Wealth Strategies Camp, Creative Funding and Financing Camp, Investor Summit, One on One Coaching. 
Rules of Renovation issued a Customer Bill of Rights signed by XXXX XXXX XXXX personality for Real Estate investments. Some of the summarized points included in her statement is for us to work hard. To commit to working hard and learning the necessary skills to help our business be successful. How can we continue to work hard if we do not have the skills promised by her and the parent company, to fulfill their obligation to us has been ripped out of our hands. 
The opportunity to give feedback to the company. Our experience in the field is that of beginners, this is why we purchased this program. The Elite Customer Service department is no longer operational because XXXX closed EVERYTHING down. No more opportunity to give feedback. 
We put a down payment on program in XXXX of XXXX, but did not attend the 3 day initial training until XXXX when final payment was due. The reason for the initial payment. 
I was asked what the program featured : Example The 3 days of initial training consisted of an ex-cop from LA who purchased the same program 3 years ago and was now working for the company and acting as our Lead Coach. His lectures over the course of the 3 days consisted of his experiences rehabbing properties. Slide shows, where to find properties, how to talk with real estate agents. 

Due diligence is now in your hands to complete an investigation of the death of XXXX XXXX XXXX. Robbing us of tens of thousands of dollars. This is a financial disaster for us. 


There are 4 accounts : All Capital One accounts last 4 digits of all accounts : XXXX - {$15000.00} XXXX - {$8000.00} XXXX - {$15000.00} XXXX has given us a provisional credit dated XX/XX/XXXX. But ... this has happend twice before only to have them recant the decision and reinstall the charge with a bogus stock letter. 
Capital One GM settled amount {$8000.00} XX/XX/XXXX

Company response to consumer: Closed with non-monetary relief