Consumer complaint received 2016-06-06
Company: American Financial Network Inc.
State: MN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
We worked with our local lender to get preapproved for a $ XXXX mortgage. After finding a property and our offer being accepted, our local lender started working with XXXX XXXX based out of XXXX, CA to close our loan. 
It was about 4 weeks into the 6 week closing process that we noticed issues with XXXX XXXX. We were being asked to gather information on previous employers, go to the IRS office ourselves for tax transcripts, told after the set closing date that our current FHA loan needed to be paid down when we were told originally that this new loan was not dependent on selling our previous property, etc. All of which is not appropriate. 
It became clear about a week prior to our close date ( XXXX XXXX ) that our loan would not close on time. Even though that was the thought, there was no guarantee it would n't close on time thus we were given the run around for that entire week, asked to scramble to get certain documents to them in order to close on time and our sellers were not told until the day prior to the scheduled closing that it would not close on time. Our failed closing date held up XXXX other sales with our sellers and the sellers of their new property. 
After the missed closing date, it became a complete nightmare. XXXX would sit on our submitted documentation for 3-4 days at a time when they claim they will look at it within 24 hours of receiving it. We were told our file/loan had highest priority since we already missed our closing date but " high priority '' to XXXX meant nothing as our paperwork continued to sit on someone 's desk. 
The individuals our local lender worked with are XXXX XXXX, XXXX XXXX ( account manager ) and XXXX XXXX ( underwriter ). This group of individuals needs to have their work flow and ethic looked at within their company and by an outside source as it is completely unacceptable how they treated us and our loan. Our local lender even went to the effort of contacting XXXX XXXX ( VP ) with no resolve at that time. 
We were finally able close our loan 3 weeks late. Even with that happening, we were not given the guarantee that it will close until the morning of and were not aware of our payment to close the loan until noon that day with closing at XXXX. Completely unacceptable and negligent on their part. The 3 weeks between the initial closing date and the real closing date consisted of daily emails from XXXX stating they had " one more thing '' that was needed from us and then we could close. That " one more thing '' sat on their desks for days and then they came back and found " another one more thing '' for us to scramble to get. It was a very unorganized process and documentation that was being requested this late in the process could have easily been submitted weeks prior without needing to scramble. 
I do not believe that this group of individuals has the best interest of their clients at hand. It felt like they were papershuffling and could care less that it took 20 extra days to close a loan that should have been closed on time if it was n't due to their negligence. 
We will also be submitting a complaint against our local lender. Even through XXXX seems to be the main individuals holding up the entire process, we also paid our local lender to be the " expert '' and to get this done and on time. He completely threw everyone at XXXX " under the bus '' and put all blame on them when some blame/responsibility needs to go to him for working with them as well as not having the " pull '' to get this done when it really needed to happen.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation