Consumer complaint received 2023-10-27
Company: SANTANDER HOLDINGS USA, INC.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I, XXXX XXXX XXXX hereby swear under penalty of purjery, that I am the sole complainant in this complaint, even so being I also gave and give my daughter permission to act on behalf of me due to my illness restrictions. I have consequently created the prior 2 complaints before this one, so I would appreciate you looking at the facts here sad they are presented by me, XXXX XXXX XXXX, This is difficult enough without having to create a whole new account here because this account is mine, XXXX XXXX XXXX, solely. Thank you. And again : I am not understanding I was not offered any relief under the class action against Santander Consumer USA, due to theirupside down high interest loans, high monthly premiums on a used XXXX XXXXXXXX XXXX, while applying with Santander Consumer in XXXX of XXXX. The government is allowing an already sinister company decide who and what loans should be forgiven or cancelled so Im sure that this company is not going out of their way to adhere to to helping me, as I have been deviously bilked on a high interest loan with a very low income to debt ratio is what I had to offer in becoming a co-signer only on this loan. My daughter was elbowed completely out of this originally created by her, high interest loan ands a trade in of her only vehicle, a XXXX XXXX XXXX, and no place on the contract. My credit score being a low XXXX ( Santander refuses to give me my internal score when requested ) a very low income monthly government benefit of only XXXX, so Im not understanding how I even obtained this loan originally created by my daughter after the dealership that gave her false hopes of an assurance that they could get her into a vehicle, no problems, and only on her good merits, however, explaining to them it being a complete waste of time for everyone involved due to her lack of credit worthiness and low income being of great issue also. Yet XXXX XXXX XXXX continued to barrage her with phone calls, informing her not to worry, they were XXXX by XXXX, they could do anything! So finally relenting to their pushy promises, she made a visit to this dealership. All the facts were presented, all the numbers drawn up,, her paid off XXXX XXXX XXXX offered as a trade in, exchange for a XXXX XXXX XXXX that they,, with all its promises pushed at her for a co-signer,, the Fusion they picked out for her as well.. She called me after much coaxing, knowing I would not agree to this. I felt a little put out on the spot, but out of respect for my daughter, I just bellowed, Sure.

Im XXXX XXXX XXXX with XXXX, & a little XXXX, & I live with my other daughter, who is my XXXX due to my living on just 25 % of my XXXX, and I am XXXX This dealership is at least XXXX miles away from me., but they were willing to drive all the way to my house in order to complete the paperwork on this loan. My daughter had given up her one and only vehicle for this loan and when they came down to my house to sign the paperwork, I noticed that I was the only name listed on the contract. After all their hard work and false pretenses, my daughter was squeezed out of this loan completely! Had even given her own car up as a trade in! This loan was pushed at me, much in the same way their promise to get her into a car was. XXXX from the start! Now this dealership had false intentions from go because truthfully? I was in the same boat as she was credit wise, with the same Government benefits. So I dont know what determined me the better signer for this loan, when she & I, are in fact, carrying the same financial & credit issues. So this whole deal seemed sinister from the start, & basically getting papers thrusted at my face, in all their harried rushing amidst my obvious confusion. So feeling comfortable was not what I was experiencing at this time. I found it extremely difficult to even begin to glance over any of the contract terms, finance fees, length of loan, etc., & basically nervouslly approved laughter coming from the dealer when I asked questions about this. So I signed away following each paper thrust in my face, & to this day I still dont know what had just happened, as well as a payment hardship that I am finding most difficult to meet, ( well were also talking about my daughter because she alone drives the vehicle, and pays the note, etc. ) she cant meet her bills, and I also without the strap even, cant meet my bills. We are both unable to refinance with any other company due to an @ upside down loan ( meaning the balance owed on this vehicle is more than the vehicle is worth ) plus+ an income to debit ratio so impossibly difficult to assess in with refinancing, determining i us an inability to pay, so were basically stuck paying on an extremely high interest loan for the next following 4 or more years left on it, and no sight of relief down the road at anytime. Santander knew of all these determinants wheni my daughter applied for this loan, and I have tried to no avail receive some kind of assistance from Santander about this. My daughter has since paid off all her credit defaults on all credit reports and her XXXX score has reached a fair XXXX, whereas it used to be down in the low XXXX, s, she still only receives monthly SSI benefits, however, even though she has faithfully for the post two years since this loan was first drawn up, managed to pay on this note with no defaults, its been extremely difficult, with her newly rented place and the many bills that come wtb her many responsibilities, she barely has enough to even make those, and others that just dont get paid, although they are of high importance, and later cause another issue with her credit, and after just paying off all her current defaults in clearing it all up? That would be such a shame, and how can she move to another place when she was lucky enough to get subsidized housing with her housing voucher this time. So this hasnt been easy, and with 4 more long years on this loan ahead, she is extremely worried shell have put these past over two years in, only to have it taken, and it has been difficult thus far in maturin maintaining this note. This loan was initially her deal, and to my understanding, I an just a co-signer who only steps in if she cant or doesnt make the payments, yet she isnt on the contract, and it was made that I bought the car. Neither Santrander, nor the dealership wont redo the loan and I can not make all my bills at this rate either. Im also fearful of the remaining 4 years needed to pay off this vehicle with all its initial, and present mechanical needs. Santander knew what they were getting into when they required me as just a co-signer, with all of their extremely high interest fees, with a whopping payment of {$510.00} a month with convenience fees to use her debit card, making it {$510.00} every month, and the dealership also making it difficult with no mandatory required Bond listed with the California DMV, and knowing dont have one when I asked for their bond company and number, they had no clue of what I was talking about ( and this was corporate office I spoke to! ) and the dealerships continuous verbal promises that never came and never will come true from the very beginning to this date, so I have no one to turn to even in this aspect. We are both strapped with this high interest loan with a great big old thumb on us, not letting us up for breath and a little relief. We feel tortured to the utmost and weve requested the smallest of relief from either/both parties concerned, to no avail! Please Help! 
Note : The contract is very hard to decipher as they seem to always fade somehow, however, there stands my daughters signature on her XXXX trade in, and the remaining docs in my name, plus the high fees to register this vehicle every year. Only 2 of the documents are legible & clear, however, just a faded proof of contract to verify. I apologize. Thank you very much for your time & consideration in this matter. Thank you.

Company response to consumer: Closed with explanation