Consumer complaint received 2023-11-29
Company: WELLS FARGO & COMPANY
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Late or other fees

Complaint:
As of this date of XX/XX/XXXX, " I XXXX XXXX XXXX called Wells Fargo Bank automated system to check my account balance, '' " upon listening was informed my bank account linked debit card XXXX, account was in negative - {$770.00} due to a past dispute claim ( claim number XXXX. '' ) These sorts of incidents at different gaming/slot machine facilities here in XXXX XXXX XXXX Alabama has repeatedly taken place since year XXXX and have intentionally manuvered gaming slot machines and taken approximately {$20000.00} to {$22000.00} dollars of my social security benefits and my earned income. Between the months of XXXX XXXX  & XXXX XXXX  I requested a dispute of atm transaction that took place inside a gaming facility ( XXXX XXXXXXXX XXXX XXXX XXXX '' ) " upon my request Wells Fargo Bank transacted the dispute and credited back {$760.00} of my social security funds taken by XXXX XXXX XXXX XXXX XXXX '' " as of this date of XX/XX/XXXX, my XXXX has been ruined because Wells Fargo Bank Department XXXX XXXX complaints has reversed the {$770.00}, '' " making it appear as if I owe the bank when in actuality the {$770.00} is actually my social security benefit funds, '' " I thought that I could use Wells Fargo Bank as a mediator to help me get at least some of my funds back from where they were intentionally taken. '' When I went to the XXXX XXXX and had not been there in approximately 2 years and actually was my XXXX time going between XXXX XXXX  & XXXX XXXX. While there at the XXXX XXXX a young caucasian male securty officer approached and asked me to removed my bandana, " that was tied around my head and most of my hair was showing, '' " I asked him, " when females come into their facility do he ask them to remove their wigs? '' He said, " people were coming there with bandana 's on their faces and that's why he asked me to remove mine from head, '' " I said, I wasn't a very young person that do such things and that I was age XXXX. '' I took the bandana off. I stayed there on gaming machine for an hour to XXXX hours and all of the {$760.00} was taken from manuvering gaming machines. Wells Fargo has denied other {$300.00} and something dollars dispute and {$270.00} disputes. The most sensible thing as of this date of XX/XX/XXXX was not to take all my finances {$770.00}, maybe a portion. At these gaming facilities, " it's as if I know their employee 's and don't know them and as if I personally did something to them. I know there's a possibility I would lose on gaming machines but, not everytime for the last 4 years. 
In XX/XX/XXXX or XX/XX/XXXX, " I faxed XXXX in New York, explaining every time I apply for unemployment compensation it was eithered denied or ignored, '' " in the fax was detailed information on what had taken place at each job I was terminated, forced to quit or laid off, '' " that State of Alabama unemployment comp. would not XXXX me unemployment and ignored during the extra {$300.00} weekly due to XXXX. '' After my complaint to XXXX, a XXXX XXXX was mailed to me with {$2000.00} XX/XX/XXXX. Being that I'd lost approximately {$20000.00} a various bingo/casino gaming in XXXX. Co since year XXXX and you have to have money to win money most of the time, '' " I drove to a new gaming facility in XXXX, Al and the employee 's ( young XXXX americans ) manuvered the gaming machines and took {$1700.00} of the unemployment comp. that XXXX helped with. I will end her and start back explaining other banks and what has been taking place. But as of this date Well Fargo Bank took {$770.00} of my {$1000.00} social security benefit leaving me with {$260.00} for XXXX Holidays. Thanks For Your Help and expect to hear from me with more information soon!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation