BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2016-05-17
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
A number of items are showing up on my credit report that are inaccurate. I took the time to send debt validation letters to each inaccurate account on my record. Most, if not all of the creditors never took the time to properly validate my debt. Most did not even respond to my validation letters. 

I sent a dispute to the credit bureaus showing all of the documentation ( including certified mail receipts ) in order to prove that the creditors had not properly validated my debt and ask that it be removed from my account as is my right by law. Equifax replied by mail to tell me that all of the invalidated debts were still mine and staying on my credit report. As I start to look for a house, I am sure that these collection accounts will keep me from getting a mortgage even though the debts have not been validated as is required by law.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-13
Company: TRUIST FINANCIAL CORPORATION
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am in the process of attempting to purchase a house, when credit was pulled XX/XX/XXXX it shows an outstanding account with a balance with Regional Acceptance for {$8800.00}. Upon discussion with my mortgage officer and receiving the a 1099-C Cancellation of Debt for XXXX, that was claimed on XXXX taxes, to call the company directly. 
At first i called Branch Banking & Trust because the way the 1099-C is written is " Branch Banking And Trust Company Regional Acceptance Corporation '' My phone call today were as follows : XX/XX/XXXX - XXXX unable to get to an agent XX/XX/XXXX - XXXX reached agent advised i was with the wrong department. She transferred me to XXXX. The department was too busy asked me to leave a message. left message. 
XX/XX/XXXX - XXXX Spoke with XXXX advised the balance was still owed on the account. I advised that i received a cancellation of debt letter 1099-C. she advised just states you are not responsible and we will no go after you. i ask why is this out stating then? she responding because you still owe the money i advised again then why did i receive this 1099-C to claim as added income to my taxes? She said she didn't know that is different department. i then asked which department it was she said " they only sent those out '' i asked how to resolve this because i received 1099-C she advised since the debt is still owed i can can settle it will show paid on the credit report then. I then asked " you want me to pay on a debt that is cancelled? she responded the money is still owed but it is up to you if you want to pay it or not it still stays on your credit. you can clear it up by settling the account. I asked for what would be the settlement amount she advised XXXX i asked " So if I paid this then I would get another 1099-C which doesn't make sense because i am claiming is income twice. '' She responded " you would have to talk to a tax professional, and those form are sent out by a different department. '' i asked which department to talk to she advised that they just send out the form and to talk to a tax professional '' i again advised i did and they advised me to claim it on my XXXX taxes. There was no resolution to call she kept trying to collect on a canceled debt so i ended the call. 
XX/XX/XXXX - XXXX spoke with an agent after explaining the situation said hold on one second and then transferred me to a fax machine. 
XX/XX/XXXX XXXX attempted to call back advised hold time was 25 min. disconnected call

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-05-22
Company: Skopos Financial, LLC
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
This company has been notified on several occasions in regards to credit report removal ; however, it 's been removed from  XXXX  but still reporting as an closed account on  XXXX , and still opened on  XXXX  and also on  XXXX . This company has violated several FDCPA laws and regulations that 's the reason it 's been disputed and had to be removed from my credit, but it 's still effecting my score and putting a strain on my life. I need this completely updated and removed from my credit ASAP! Otherwise I have no other choice than to pursue further whic h may re sult in a lawsuit.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-06-25
Company: Pressler & Pressler, LLP
State: NJ
Product: Debt collection
Sub-product: Credit card
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
In XXXX of 2015 my bank account was seized by Pressler & Pressler who are representing XXXX XXXX XXXX for a debt that I dont believe is mine. I got the courts to release the money on the XXXX asset rule and the debt was taken off of my XXXX report and marked satisfied on XXXX. At the time I thought it might be XXXX as the original creditor. A year later they have seized my bank account again and now they say the creditor is actually XXXX. I do not owe XXXX I dont even know who they are. In the meantime I can not get Pressler & Pressler to prove validity of the debt. they claim it has to be mine because they were awarded a judgement that I knew nothing about. Original papers were sent to outdated address. How can I get these people to Validate this debt or at least leave my bank account alone. They have refused to help me get any information at all.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2020-04-13
Company: SYNCHRONY FINANCIAL
State: MI
Product: Debt collection
Sub-product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
I returned a purchased item to XXXX. I payed all but the returned amount. They contacted me the week of XX/XX/2020. I told them to please look into why my account still had not been credited for the return. The woman said she would look into it. 
The week of XX/XX/2020, they repeatedly called my XXXX year old father-in-law ( who still has a landline with a published number ). They have my contact information and have spoken with me. There is no need to continually phone a family member. They should be contacting me directly. In my research, I have found this is not legal for them to do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-13
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
During mid-XX/XX/XXXX, I received notice from the USPS that it had unsuccessfully attempted to deliver a letter from Huntington Bank ( which had been my bank for business and personal checking and savings accounts for over 20 years ). The notice gave no indication of the content of the letter, so I took little notice. A few days later, in conversation with my estranged wife, who also held accounts with Huntington, I learned that she'd received notice that all of her Huntington Accounts were being closed by the bank because she had " exceeded the risk threshhold. '' I immediately called the customer service center, where ( after being transferred once or twice ) I was only told that my accounts were to be involuntarily closed on or around XX/XX/2021. The call center reps were either unable to or prohibited from explaining why. I mentioned that I had received no formal notice until this, so I was advised a second letter would be sent. It was not actually delivered to me until well after all accounts had been closed, in XX/XX/2021. ( The letter said roughly the same thing -- being closed because I had " exceeded the risk threshold '' or something similar ). The representatives were unable to tell me the reason, and there was no appeal process. I spoke to my branch manager, who, although professional, could not ascertain the reason from resources within the bank, either. 

The entire scenario was disruptive to me. I'm in the midst of a Chapter XXXX bankruptcy petition, so losing access to all of my previous statements online forced me to scramble to gather my electronic statements in paper. In addition to the inconvenience in regard to my bankruptcy process, I was forced to transfer all of my business and personal banking to a new bank, which was tremendously inconvenient. I also had to rearrange my pre-scheduled/auto debit bills and expenses, including my IRS child tax credit , one vendor at a time, which led to some disrpution in my payment of my routine expenses. It also disrupted my invoicing/receivables for my business. As is common when entering a new banking relationship, many of my business receivables were placed on temporary holds for a month. Most importantly, I was never given a transparent or direct explanation as to why my banking relationship with them had been terminated by them after 20 years. Telling me my accounts are being terminated unilaterally because I somehow " exceed a risk threshold '' would be no better than me telling my wife I'm seeking a divorce on the grounds of " lack of satisfaction. '' If this is what Huntington truly is, then I thank them for showing me the truth. I have no desire to work with them ever again. And while the termination and the manner in which they gave " notice '' may or may not be legal, I'll be sharing my story with anyone and everyone I know.

Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-07
Company: JPMORGAN CHASE & CO.
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I paid off my mortgage in XX/XX/2010 through Chase. It was paid in full. I am a victim of identity theft and fraud and because it was so bad I have address confidentiality through the attorney general. All my mail goes to them in XXXX. The reason I'm contacting you is that someone has removed all my positive credit from my credit report including the pay-off of my mortgage through Chase. I have spent countless hours calling companies due to charges that I didn't make. It has affected me tremendously. I can't get a loan of any kind.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-05-20
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have sent documents numerous times to  XXXX , Experian, and  XXXX  and they still refuse to correct my credit reports. The following Loans have been off since  XXXX   XXXX ,    2017  and the reporting agencies refuse to update my credit reports. The following loans appearing on my credit reports have been paid in full on  XXXX   XXXX ,  2017 :  1.  XXXX  - acc ount number  XXXX  amount paid {$2200.00}  2.    XXXX  - accou nt number-  XXXX  amount paid {$5400.00}  3.    XXXX  - account number  XXXX  amount paid {$5500.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-05-12
Company: MECHANICS BANK
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Mechanics Bank Auto Finance claims an installment contract with my alleged signature was purchased by them. This installment contract contained a questionable VIN number. I requested validation, investigation, and reinvestigation, but Mechanics Bank failed to provide actual proof of their claim. As they have failed to produce results time and time again, I have been left with ruined credit and financial turmoil. 

After I revealed to Mechanics Bank that the VIN number was indeed inaccurate, Mechanics just updated their account information to reflect the correct VIN description as : XXXX, to match the contract. 

I called the DMV several times and requested a lookup of this VIN and my suspicion was confirmed that the number is not registered. My next question naturally is how could they have allegedly sold me a vehicle if the VIN isn't registered? Please see the attached documents from the DMV of XXXX. 

The attached form provides a description of the vehicle ( VIN ) that XXXX XXXX ( XXXX XXXX XXXX, XXXX, XXXX ) and Mechanics Bank Auto Finance have claimed to be correct. The DMV has verified my suspicion that this VIN is in fact not real and XXXX XXXX and Mechanics are tying me to a FRAUDULENT contract. 

I wished for this to be removed from my consumer report numerous times. My credit was ruined along with my reputation so no reputable credit card company will approve my applications. I've been denied the benefits of my own credit for almost three years due to Mechanics Bank Auto Finance lack of thorough investigation. This has directly the degree in which I'm able to my provide for myself and my family. Unable to access the benefits of my credit is financially devastating and continues. I have provided more than enough information to Mechanics and wish for this issue to be resolved as soon as possible. I wish for Mechanics to provide relief for this huge inconvenience to me and my family. 

I will be entering a motion to litigate if my wishes are not met.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-05-30
Company: CMRE Financial Services, Inc.
State: NJ
Product: Debt collection
Sub-product: Medical debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Talked to a third-party about your debt

Complaint:
CMRE has been sending me detailed records that appear to be numerous HIPAA violations. They have been sending me detailed information regarding procedures, and have even alluded to medical issues when they have attempted to call. I do not understand how they were provided this information, as I never saw the doctor 's listed, so I never would have signed a HIPAA notice. Either they are allowing other people to enter my information as fraud, or they are just outright violating my rights. Every single piece of paper they send is getting sent to the doctor 's office that is below my address. I am XXXX XXXX XXXX XXXX which is what my license says. Yet, there envelopes get delivered, UNSEALED, to the doctor 's office below me. This is causing even more violations as they are not taking care to protect my CONFIDENTIAL MEDICAL HISTORY!!! They have also been ending this paperwork to XXXX XXXX XXXX, which appears to have something to do with my husband 's past employment. Interestingly enough, they have now been calling asking me to pay the bills, so they can stop being contacted. This again, is a clear misuse of your provided allowances, and a complete disaster for me.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-12
Company: NAVY FEDERAL CREDIT UNION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with additional add-on products or services purchased with the loan

Complaint:
On XX/XX/XXXX I was pre-approved for an auto loan XXXX with Navy Federal. I had purchased a vehicle in late XXXX and returned the car within the first weekend of having it due electrical issues. On XXXX XXXX, I informed Navy federal customer service that I would be returning the car and for them to do a stop payment on the check. I was told to sign the Indemnity Agreement form and send it back, a week later my entire preapproval was canceled in the system, I only learned this when I tried retrieving a new check at the bank location that the loan had been canceled in it's entirety. On XX/XX/2022 I talk with customer service supervisor over phone while sitting with a agent at the bank and was told by her that " I told them to cancel the auto loan because I no longer needed it ''. I informed her I never stated that and can you all pull the recording of the conversation, she stated that it would take one to two business day to retrieve the recording and someone will call me back. The next business XX/XX/2022 the same supervisor called and stated that she did some research and there was no need for the recording to be retrieved because she realized the problem and that because I returned the car, that's why the loan needed to be canceled and would have to apply for a new one. I hung up and talked with another supervisor who stated that the loan was canceled due to an error on their end, but I would still need to reapply. I stated that because you all made an error why do I need to pay for it and have my credit hard pulled again just so now this time you can deny me for said loan. I now wish for some one to look into this erroneous error.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-07
Company: Kriya Capital, LLC
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
There is a negative remark om my credit from Credence Resource Manage in the amount of {$540.00}. I have repeatedly disputed the debt with the credit Bureau as well as here and because of the validity of the debt can not be verified nor do I owe Credence Resource Manage. I have requested that such erroneous information be removed from my credit. I do not owe Credence Resource Manage and I do not have a contract with the mentioned creditor and request that the negative remark be removed immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Personal information incorrect

Complaint:
I have mailed several written requests to the credit reporting agency to remove all of the listed places of employment from my file. The information provided is incorrect. I have never worked for the XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX or any of the other companies listed in my report. The credit agency has failed to honor my request and remove this false information from my reports. It is causing issues for me when I go thru security screenings. I am asked very often to verify time period for places of employment that I have never worked. The credit agency needs to remove this erroneous information as soon as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-04-13
Company: DISCOVER BANK
State: PA
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I have tried to open up an online savings account with discover bank. I am getting a job in a few days and needed it to save money. I have tried since XX/XX/XXXX. They never emailed me back. I called 2 weeks ago and say one up and finally got it opened. It was opened for 1 day and then closed due to a business decision. I don't want this to affect me in any way. All I was trying to do us open an account. After calling the discover bank number they told me they couldn't give me any info but they I could reopen another application. I am not happy with them as all it is is a simple account. I didn't even get to transfer any money into it.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-13
Company: EQUIFAX, INC.
State: GA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX XXXX currently shows a {$370.00} collection for XXXX XXXX XXXX on my Equifax credit report, which I disputed repeatedly WITH EVIDENCE to no avail. Equifax refuses to remove this falsely reported debt, which I do not owe because my former Employer XXXX is responsible for this medical debt, see email confirming this by XXXX HR. 

Heres what happened. 

InXX/XX/XXXX, I worked at XXXX but was let go as of XX/XX/2018, and according to our separation agreement ( see email copy from HR ), my health insurance with XXXX was valid through XX/XX/2018. When I went to XXXX XXXX XXXX with XXXX XXXX, the front desk staff CONFIRMED that my health insurance was active and valid. Then, they sent me a {$370.00} bill. I contacted XXXX XXXX XXXX repeatedly. They said my employer would have to contact them. 

I contacted my employer XXXX ( see attached ) who confirmed my insurance had to be valid and active through XX/XX/2018. See attached emails. 

However, my former employer dissolved business, the HR person was no longer there, the CEO moved to another state with another company, and no matter where I emailed, nothing was emailed back. Phone was disconnected and so was the physical address. See attached emails. 

The {$370.00} is not the debt I owe for my XXXX XXXX XXXX  visit because as you can see from the attached proof, XXXX was responsible for paying it, not me. This must be removed immediately from my credit report. This is false reporting and violates my FCRA rights. Ive attempted multiple times to resolve it directly with the company to no avail. See my credit report copy from TODAY : this falsely reported collection still shows on my Equifax credit report and must be removed.

Company response to consumer: Closed with explanation
Consumer complaint received 2015-08-05
Company: Professional Debt Mediation, Inc.
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Called outside of 8am-9pm

Complaint:
I have received numerous calls from this debt collector during the hours of XXXX to XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-05-12
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation