Consumer complaint received 2016-08-25
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
We are purchasing a property from XXXX TRSTEE of a REO that OCWEN LOAN SERVICING LLC was/is the servicer and the property address is XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. The property was listed in the Florida XXXX and was listed through a broker, so Florida Statue, 475 ( FS ) would applies regardless if the property was sent to Auction. 
After being told that the prior winner of the auction decided not to move forward, we were told that we would have to go up to highest and best offer and won the bid. We did an inspection within the inspection period and objected to title issues on their title commitment of liens and violations that the servicers knew of and was dealing with correcting with the City of XXXX XXXX for over a year ( This was not disclosed as well ). And although the contract was AS-IS, we could do an inspection, and we had an objection clause for title within a certain period. We knew that the seller has had XXXX previous buyers that walked, and they were presented with an inspection report within the past XXXX moth to a year. So Ocwen and the Listing Agent were both aware of these issues on the inspection report and they did not disclose to us or in the XXXX. 
I sent an email with the inspection to the seller 's title company and our point person XXXX XXXX, Closing Coordinator, XXXX XXXX XXXX XXXXXXXXXXXX, P : XXXX | Ext. XXXX F : ( XXXX ) XXXX, that we explain that there are over $ XXXX of deficiencies in the home, including mold issues, we had requested that the lender replace the pool pump and heater, correct the improper sprinkler pump they paid someone to installed without a permit ( hazard & electrocution issue ) so at least the lawn can be watered to reduce the weed issues, replace the stolen AC condenser and replace both Electrical Panels ( illegal now and can not be insured ) and we would take care of the interior electrical issues, mold and other issues as per inspection report. 
I also explained that since this is a primary resident we are buying and we have been watching the home for over 2 years. They said they would review our inspection report and the seller/lender would review our request. They said the lender/seller would give us some credits for repairs, and we replied what was the amount of the " some credit '' did the investor had in mind? We need to lock this down sooner rather than later so we feel certain of this transaction closing. 
The seller/lender came back stating that price reduction we requested and they approved was now all we were getting. We explained that that reduction we requested was based on the fact that the property value vs. auction price was overvalued, which we provided comps to validate our statement. And since the seller, the listing agent & their preservation company did not disclose known defects that they were aware of ; constitute misrepresentation, so " Caveat Emptor '' does not apply when seller & realtor withheld facts of material defects affecting the home and its value, which is not readily observable and are not known to buyers, the seller is under duty to disclose and Florida Statue 475, FL, has extended that duty to real estate licensees ( the listing Broker ) selling residential properties, see XXXX XXXX XXXX, and since the XXXX showed no such addendum or disclosures were provided, this constitutes fraudulent misrepresentation and concealment. 
Ocwen is notorious for doing what they want, they own the auction house and the title company, so we are not sure if these decisions are coming from Ocwen or the title company is taking upon itself to not present our issues and making autonomous decisions on their own. Please us. 

Also, title company tried to deceived us by sending us only partial liens, of $ XXXX, $ XXXX, $ XXXX and with held the a fourth lien on title totaling {$170000.00}. Luckily we ordered our own lien search.

Company response to consumer: Closed with explanation