Consumer complaint received 2017-01-27
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
XXXX XXXX and Navient defrauded me by changing interest amounts from 0 and 5 % to 8 %, returning payments to me because they were " not enough '' and then ballooning and capitalizing my payments from XXXX to the end of the loan. After salary cuts I was unable to pay anything at all XX/XX/XXXX also, so they kept capitalizing and I kept complaining. Not being able to afford an attorney as the HUD investigator advised me to do, I was forced to keep capitalizing. By XXXX, my {$140000.00} loan had loomed to a staggering {$240000.00}. Then, XXXX XXXX gave it to Navient, who then added, without explanation, another {$100000.00} to it so now it is over {$350000.00} and I have no recourse whatsoever. They put me on a IBR, but that is slated to go away. Every month, they add {$1800.00} to me loan, that I am unable to pay because I never recovered a stable job since my lay off during the economic downturn in XXXX. I have tried everything with both of these institutions, senators, legal aid, attorneys and NO ONE helps. I can not afford rent, I am homeless and I have no savings. I had another part time job finally from XXXX till last week, when I became laid off again. I have had numerous XXXX that have landed me in the hospital many times over this. I have no pension and am XXXX worried about when I will not be able to work at all. I am XXXX this year. 
Here is a detailed letter I wrote to a religious ministry once in XXXX, it is dated and not well written because it caused XXXX. So please excuse the grammar and meandering : " I have been trying to financially emancipate myself for over 11 years, having done every responsible and exhaustive strategy to establish a foundation of debt repayment and financial security for myself. I have remained in Student Loan debt with my debt growing since XXXX, leading to my being without permanent work for 8 years, culminating in XXXX with homelessness. Laid off in XXXX, my professional career, which was always acknowledged with awards, and outstanding work evaluations in XXXX has been eroded and rendered nonexistent by the last 3 years of world and national monetary turmoil. 
The largest loan is my XXXX XXXX Student Loan which grows at the rate of {$1600.00} each month. Originally the loan amount was {$140000.00} which loomed into {$190000.00} as I could not pay the loan due to reduced salaries and work from XXXX through XXXX. I consolidated my loans in XXXX or XXXX with XXXX XXXX at the advice of XXXX Student Loan offices. The offer at the time was to take all my zero percent interest loans, which would remain at zero percent, and the 5 % loans, which would become 4 % loans and put in all into one consolidated loan. So I did so. 

I consolidated with XXXX XXXX online and noted immediately that they did not give me any kind of confirmation screen or duplicate contract for which I had just applied an electronic signature to consolidate all the loans at a zero and 4 % rate. Next, after calling immediately and requesting a copy of the agreement, they said they would send it to me and never did. Even after requesting it numerous times. 
Then within one month 's time at this time, they increased all of my loans in the consolidation to 8 % interest rates. 

I immediately could not pay what they were demanding for payment. There was no warning nor negotiation allowed. The original payment of {$600.00} a month turned into a required {$900.00} / month payment which I could not make. I made the {$600.00} payments for which they returned my checks stating that this was unacceptable and that I had to defer the payment and capitalize the amount on the loan or go into default. I thought I surely could find work and stepped up my efforts to find work. All to know avail.

Company response to consumer: Closed with explanation