Consumer complaint received 2015-05-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Application, originator, mortgage broker

Complaint:
Summer of XX/XX/XXXX BOA talked us into a {$27000.00} HELOC ( home equity line of credit ). We were told there was a 10yr draw limit. I asked about what would happen at the end of 10 years. BOA said if there was a balance, it would be converted to a conventional XXXX mortgage. When the 10 years was up, and the draw period ended BOA again said I would be given XXXX of XXXX options ( depending on our financial situation ), being either a XXXX or 40 year XXXX mortgage. They sent paperwork for us to fill out and return, which we did. Problem is BOA repeatedly claimed we did not send them the paperwork. XXXX time BOA called and accused me of not responding ( sending them the forms ). When informed the BOA rep I had PROOF of faxing the forms & were received at the XXXX number given. Then she said I did not fill out " line XXXX '', So how did she KNOW we did not fill out lineXXXX if they never got the forms? ( I later looked up my copy and discovered line XXXX was where a XXXX part was to send BOA the requested info, which I had no clue what BOA address the released info was to be sent ). The XXXX times instead of mailing or faxing, I drove over to the XXXX XXXX branch closest BOA after they closed the XXXX branch and delivered the forms. The XXXX time a BOA customer service lady went over the forms to make sure everything was in order. Even then BOA " lost '' our paperwork hand delivered in person, not once but XXXX. I continued making payments on this HELOC just as I had been for the past 10 years as requested by BOA, and more. 

My wife ( lost her job ) and had to go on XXXX XXXX Soc Sec XXXX ) and we had to use her meager retirement to bridge the income gap until her XXXX started. 

... ... ... What I have done over this past year, with the BOA mortgage modification pending, I have worked at reducing credit card balances to well under {$1000.00} total, to make us even more credit worthy. I have also, as funds permitted, paid down the HELOC principle from almost {$27000.00} XXXX the max ) to just under {$20000.00}. Even reducing our monthly debt load and substantially lowered the HELOC balance for the conversion XXXX either 15yr or 40 yr ) BOA promised back when we took out the loan and several times over this past 12 months. 

& gt ; .... What BOA has done over the past 12 months, promises of a XXXX or 40 yr mortgage conversion, repeated request for forms THEY LOST??, reduced our credit limit on our {$4000.00} limit Platinum Plus Visa by nearly half to make it appear we were maxed out instead of about 50 % or just over {$2000.00}. XXXX Visa balance is now its a little over {$200.00} XXXX. 
BOA LIES over and over again and uses bait and switch tactics, harassment and threats instead of acting as a responsible honest bank. I am now reverting to payments on the HELOC I agreed to & no more. I could pay this down another XXXX dollars IF given the mortgage conversion PROMISSED by BOA, because with BOA hanging foreclosure over our heads, I may need those XXXX to move by force from our home since XX/XX/XXXX. 
All I have ever asked was to be treated fair & honest and for Bank of America to live up to its PROMISES. 
PS I just recently started receiving VA XXXX benefits, currently at about $ XXXX ( which I plan to file a NOD appeal for a higher rate ) so our income has improved a little over last year. 

XXXX XXXX XXXX XXXX Email = XXXXXXXXXXXX XXXX XXXX XXXX XXXX, MI XXXX Loan # XXXX XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation