Consumer complaint received 2022-10-23
Company: CITIBANK, N.A.
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
In XX/XX/XXXX I signed up for a bonus with Citi in which if I opened an account with at least {$200000.00} and leave the funds in my account for 6 months I would get a bonus of {$1500.00}! in XX/XX/XXXX after the 3 month period, I contacted CITI because my bonus was not credited to my account. They said that my bonus would post within 30 - 90 days which essentially meant i would have to keep my money in there for as long as another 3 months! This in itself was already a red flag and a very unethical way of doing business. So I waited and 90 days later i called again this time my Account Manager who oversees my account XXXX XXXX XXXX XXXX : XXXX. He had me put on hold for a very long period and hung up the phone. I called again and left multiple messages but no response. I sent him a few emails as well and he just disappeared. I was totally lost as now I know I have been totally scammed. So I quickly wired $ XXXX out of the account leaving the minimum of $ XXXX to meet the requirements of the Priority Account. I subseuquently called again and again and each time I called CITI customer service i was told that Yes I did complete the bonus program but they were unsure why i wasn't paid. I waited and waited and finally a couple of months ago, a letter was sent to my home address - but i was in XXXX for 4 months and did ' ; t get it till i returned last week. the letter stated that because I had another CITI account i was no eligible! I was like what?? So if i was no eligible ( which i am sure they are lying and using that as an excuse ) then why take my {$200000.00} deposit in their bank and kept it for almost a year? If i was not eligible then they should not have approved this account opening under this program! How can you approve the account, take the $ XXXX and not pay any interest and at the end of the day tell the client that Sorry you were not eligible - while the other customer service agents on the phone i had spoken to said that I had met the requirements according to their data they were looking at. I find it a total scam and I am really upset that CITIBANK, such a huge global bank would try and pull something like this on a client that has banked with them for so many years! I would like for you to help me get this bonus paid because i had met the terms and conditions and if i didn't meet the T & C they should never have approved the account in the first place being such a huge amount i had opened the account with. 
So far the interest that I had been paid for the $ XXXX was {$21.00} in XXXX and {$6.00} XXXX XXXX - this is really ridiculous and I hope you can set this straight with them and have them honor the bonus program and pay up.I looked at the promo code that the letter they sent me and the promo is for XX/XX/XXXX through XX/XX/XXXX, Its obvious they don't even know what to do using a code for a current promo but my promo was for XXXX!!! Clearly they don't know what they are doing!! 
Thank you in advance for your help and I look forward to favorable news..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation