Consumer complaint received 2016-05-28
Company: DriveTime
State: CA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Taking out the loan or lease

Complaint:
Prior to getting Pontiac G6 on XXXX/XXXX/XXXX from Drive Time, my husband XXXX XXXX, had a Hyundai Accent also from Drive Time that broke down at XXXX miles bought at only XXXX miles which wound up being an unsafe car that we had to trade in for a different 'quality vehicle '. Unfortunately through Drive Time 's XXXX program the car 's minimum miles already on all the qualified cars started at XXXX plus. 
We liked the Pontiac G6 the best but the check engine light was on and we were told by the Sales person that it had been inspected but they had forgotten to reset it. We were reassured by her this was not a problem several times, which we now know is a BLATANT LIE and the main issue here. 
Ironically this check engine light is a HUGE RED FLAG and we should have never been offered this vehicle as we have recently found out from our local mechanic at XXXX XXXX several months ago since that violates the Smog Laws and is illegal to sell any car with check engine light on in CA. 
This transaction was illegal by California State Law and the Lemon Law on XXXX/XXXX/XXXX. 
XXXX/XXXX/XXXX is the date I was signed onto Drive Time, joining my husbands account. The purpose was to refinance car to my credit union so we did not have to deal with unprofessional behavior from Drive Time ( breaking XXXX laws ) as they were already violating my rights and causing emotional stress. After coming onto the account which I was only doing to switch to my credit union to refinance, I found out there was a loop hole and my credit union did not take cars over XXXX miles and the XXXX was at XXXX miles at that time. 
To add insult to injury then we found out how bad this nightmare really was and now my husband and I were stuck. I found out right after coming onto account that the Pontiac G6 was on XXXX Recall lists for Brake issues that could not be fixed due to lack of parts by manufacturer by a letter dated in XXXX XXXX. Drive Time was ABSOLUTELY no help and neither was XXXX they acted like recalls happen all the time and they were no big deal. The truth is, it 's a very big deal and at this time there was a multi-million dollar lawsuit happening against XXXX ( XXXX XXXX ) and people were being killed by their cars, which only fueled the anxiety of driving the G6 Pontiac car they call quality. 
Repair Timeline : XXXX / {$250.00} XXXX Tread Tires XXXX / {$480.00} New tires ** XXXX/XXXX/XXXX / {$98.00} XXXX - New Battery XXXX/XXXX/XXXX / {$34.00} XXXX - Oil Change XXXX/XXXX/XXXX / {$76.00} XXXX - Alignment XXXX/XXXX/XXXX / {$520.00} XXXX - Drum Replacement XXXX/XXXX/XXXX / {$670.00} XXXX To pass Smog XXXX I join account to refinance w/her XXXX XXXX and is denied due to mileage overage loophole. 
XXXX Receive Recall Letter XXXX/XXXX/XXXX / {$31.00} XXXX XXXX Air Filter, Tire Pressure XXXX/XXXX/XXXX / {$820.00} XXXX XXXX XXXX XXXX XXXX Control Arms XXXX/XXXX/XXXX / {$75.00} XXXX - Jump car not starting XXXX/XXXX/XXXX / {$200.00} XXXX Rental Car since XXXX unsafe to drive on highway XXXX / {$100.00} XXXX - Why Check Engine Light on? Evaluation XXXX/XXXX/XXXX / {$1300.00} XXXX ( XXXX - XXXX/XXXX/XXXX ) Repairs Throttle Body, Catalytic Converter, Spark Plugs, Cam Sensor, solenoid TOTAL Spent {$4700.00} After all the work done as of XXXX/XXXX/XXXX the car failed a Smog Test due to an incorrect catalytic converter which was just recently replaced by XXXX XXXX XXXX in XXXX who had XXXX of their outsource mechanics fix the check engine light and the XXXX code issues that showed up at the diagnostic done by XXXX and XXXX XXXX XXXX source. 

I took out a {$2000.00} loan on XXXX/XXXX/XXXX to afford the {$1300.00} bill from XXXX XXXX XXXX and I am still left with a car that will not pass smog and now a mechanic suddenly claiming unaccountability. Please HELP!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation