Consumer complaint received 2020-05-26
Company: Paypal Holdings, Inc
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
Fully detailing it here would be impossible As they actively purposely REFUSE to provide me with copies of her correspondence and discussions I have been screenshotting and placing everything here : XXXX XXXX  XXXX A short summary to the best of my ability ; somehow XXXX XXXX  transactions appeared on my account that XXXX  has no record of. The company PayPal is unable to trace the amount, failed to offer debt verification or provided whenever demanded within a reasonable time, they can not give me the date transaction numbers and amounts of the original transaction. At least one that I have put four dispute has shown up is not even existing even though I clicked on it in my account, another does not qualify for dispute resolution because apparently having some random thing and not filed as the right type of transaction to the wrong place that they can't find with the seller does not qualify as a dispute reason. 

from what I can tell somehow the tips on multiple XXXX XXXX  transactions which I up until recently believe were legitimate transactions. ( I now fully doubt This and don't believe that they are legitimate transactions ) were processed is " automatic payments '' i.e. recurring monthly payments even though they're clearly XXXX XXXX  transactions single time. 

This caused them to go to the automatic payment method of a MasterCard I had on file instead of the preferred payment method of PayPal credit. 
These then proceeded to bounce around for at least somewhere close to 2 months of being rejected by a card that's maxed out and on coronavirus relief with all that stuff, and they started running them in a batch on my bank account as an ACH/EFT. 
Noticing this I challenged it because I had not made any rent recent transactions, told my bank did not honor them as they are not me etc. 

total I owe at least {$660.00} and returned check fees and overdraft fees for transactions that we're attempted many after they were told to cease and desist. 

Ammounts have finally settled in my cash account for negative {$180.00} total. They refused to provide me with the information on those transactions and when I click details, I am provided with no details of those transactions. 

I have spent over 15 days, I was sent home from work one day. And have over 40 hours dedicated to trying to figure out what happened and the only possible thing is that I have not completely destroyed which is the logic of that's not how Banks work, that's not how the legal definition of an automatic payment works etc is related to a billing agreement. 

they said I would have to check with the original merchant I have contacted ubereats and they have not provided me with the copy of that billing agreement it also does not make sense because when I provide them with exact screenshots of the transactions they have them know we're in their records. PayPal ignores this. 
in fact they ignore every attempt at anything with their entire thing just being contact someone else not us. 
Get no one else even has a record of these transactions other than my bank who shot them back. 

Considering the times the pandemic bills being turned off late fees they've literally already cost me more than what I " owe them ''. While frequently just closing customer support on me. 

they initiated unknown transactions that they can not trace the history of they process them in properly when they bounced off the payment method that was not the preferred payment method despite their agreements they will inform me so that I have a chance to make sure it goes to an appropriate place they just randomly went through three or four different other places for months before attempting to draft my account something like 17 times. 

Yet no one in a period of over 15 days has provided transaction details, or any type of debt verification. 
I haven't got my paycheck from 2 weeks ago because they can't even provide me with enough information for me to give it to the bank for them to turn over the overdraft fees because they hit me for so many that I have to get the supervisor of the supervisor of the supervisor or some XXXX like that

Company response to consumer: Closed with non-monetary relief