Consumer complaint received 2016-02-28
Company: NCC Business Services, Inc.
State: GA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
Since XXXX XXXX, XXXX, the NCC Business Services, a collection agency has been trying to collect money ( {$600.00} ) that I do not owe. They said I should have paid the early termination fee equal to two months ' rent to my previous apartment landlord, the XXXX XXXX XXXX, XXXX, GA. I paid the early termination fee equal to one month 's rent as stated on my lease term a month before my move-out date XXXX. I even verified the amount of the early termination fee with XXXX XXXX, Assistant Manager when the 60 day written notice was submitted on XXXX XXXX and when writing a check ( # XXXX ) in the amount of {$800.00} for that on XXXX XXXX with a separate check ( # XXXX ) for the last month 's rent and water bill in the amount of {$830.00}. On XXXX XXXX, I called the manager XXXX XXXX XXXX XXXX of the apartment right after receiving a call from the debt collector. The manager said I had a balance in the amount of {$570.00}. When I asked what the balance was for, she said I did not pay the early termination fee. As I asked her to check my payment history, now she changed that the balance was for the late charge fee because I returned the keys on XXXX XXXX, which is not true. At around XXXX, XXXX XXXX, I returned all the keys in person to XXXX XXXX, Leasing Consultant in the leasing office with a check ( # XXXX ) for a current water bill. The apartment unit had been thoroughly cleaned and there was nothing damaged. I asked for a move-out inspection, but they waved it. Right after that, my wife and I moved XXXX XXXX miles away XXXX and has never come back XXXX. I was expecting a final water bill if any, but since I moved out of the apartment, I have not received any kind of notice from the leasing office regarding the balance. I had XXXX more chance to talk with the manager over the phone on XXXX XXXX, and she refused taking and returning my calls after that. Another strange thing was that the manager was saying she had no idea about the collection agency. I have sent a debt validation letter twice to the collection agency on XXXX XXXX and XXXX XXXX, XXXX requesting a copy of documentation from the XXXX XXXX saying the early termination fee is equal to two months ' rent. I have not received any written response from the agency as of today. 
On XXXX XXXX, When I called the collection agency after talking with the apartment manager, I requested them to send me a letter regarding this debt. XXXX from the collection agency told me that they would report it to the credit bureaus right away if I would not pay the debt in 15 days. And he added that I would get a refund if it would turn out that the debt was not mine after I made a payment in full. So I paid with my credit card on the same day over the phone. After I did some research about debt collection, I found out that one would have 30 days to request validation of debt. Thus I called my credit card and put my payment on a dispute.

Company response to consumer: Closed with explanation