Consumer complaint received 2015-08-10
Company: Collection Bureau of America Ltd.
State: NJ
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
In XXXX 2014, I ordered to XXXX XXXX, by the very first time, XXXX XXXX bottles of water based on a promotion which was intended to provide a " hot and cold cooler with cup '' + a " bottle rack '' + " XXXX XXXX plastic bottles '' for free based on the monthly delivery of this amount of bottles charged to my checking account. In that moment, XXXX XXXX debited {$18.00} from my account as a deposit for the plastic bottles. No contract was signed in that moment or at any time after. 

The first delivery had a delay of two weeks. In XXXX, there were XXXX bottles delivered and charged with the expected fee ( US {$20.00} ) to my checking account. 

In XXXX, XXXX XXXX did not deliver the XXXX bottles scheduled ; however, the cost was withdrawn from my account ( US {$20.00} ). Even several calls claiming for delivery of the paid bottles, this never happened. The same situation was repeated in XXXX : XXXX XXXX took US {$20.00} from my account but never delivered the expected bottles of XXXX or the delayed bottles from XXXX. 

After several calls claiming, XXXX XXXX Customer Service representatives promised to deliver the XXXX bottles and reimburse the XXXX payment. However, none of both things ever happened. 

Due to reiterative failure of XXXX XXXX to fulfill its obligations even though they kept debiting my account, the first week of XXXX I called Customer Service ( XXXX ) and required to cancel the service, to reimburse XXXX and XXXX payments and to reimburse the deposit ( US {$18.00} ). Additionally, I informed my decision of closing the checking account to avoid any additional withdraws. This requirement was registered under the control number XXXX. In that moment, the Customer Service representative required me to leave the XXXX bottles, the bottles stand and the dispenser in my front door. 

Given nobody came from XXXX XXXX to pick these stuff up ; I took it again back into my home and called them again. They mentioned they had trouble with the dispatcher in my area and required me to wait for him to come. 

In XXXX XXXX, I uploaded a new complaint in the XXXX XXXX website, requiring them to pick their things up and reimburse my money. 

After that, the only thing I received were XXXX packages of bills charging me a " rental fee '' for the cooler, rack and bottles, XXXX in XXXX and the other in XXXX adding a total of US {$190.00} ( see attachment XXXX ). 

After receiving the first package, I called XXXX and they mentioned that I did not have to concern because my account was " closed ant that somebody will call me to arrange the supplies collection ''. This call never happened. 

After receiving the XXXX package of bills ( XXXX ) I received a call from the Collection Bureau of America, informing me, by the very first time, that I had to return at my own expense the cooler, rack and bottles. Immediately, I returned all these elements in an address XXXX minutes away from my home ( XXXX XXXX ) as it is stated in the third document attached ( faxed to the Bureau in XXXX XXXX ). 

Some time later I received a letter from the " Collection Bureau of America '' communicating me that a collection process was initiated ( see attachment XXXX ). 

In summary, today XXXX XXXX has not delivered the bottles I paid, have not returned the almost US {$60.00} dollars corresponding to the deposit and the service fee, and additionally, they are charging me for a rental fee of supplies after I required by phone and in their website the service cancellation ( Simply incredible!! )

Company response to consumer: Closed with explanation