Consumer complaint received 2017-06-05
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
On XXXX,2017 I drove a bus with Seniors Citizens to the state of Louisiana . The trip was suppose to return mid morning, but due to Mechanical difficulties I did not arrive back in town until, XXXX XXXX late that night of the XXXX of XXXX. Since I have gone to Louisiana before I knew there was not a Wells Fargo bank in any part of Louisiana. The original plan was to get back to XXXX before XXXX XXXX on the XXXX but there a Bus Mechanical breakdown that did not allow me to return until Tuesday night/ Wednesday morning about XXXX XXXX XXXX XXXX. <P/>If anyone will review my account would see I am not in a habit of allowing my account.to become overdrawn. With that being said, I am not satisfied with the way my account was accessed overdraft fees for items that were paid from a deposit made from my check of {$980.00}. XXXX. I was unable to make a deposit myself due to no Wells Fargo Banks in any parts of the state of Louisiana. I took it upon my self to start to monitored the account starting with the time of XXXX XXXX XXXX XXXX, XXXX. Each time an account is visited, the computer system knows the last time ( date and whether it was morning, afternoon or evening ) it was visited. My first time of XXXX showed a positive balance of $ XXXX. The next time I visited the account was XXXX XXXX showed a positive balance of $ XXXX, The next time I visited the a was XXXX XXXX the account showed a positive balance of $ XXXX. The next time I visited the account was XXXX XXXX the account showed a positive balance of $ XXXX. I decided to visited the account again at XXXX XXXX and noticed the account to be positive in the amount of {$900.00}. The amount of {$900.00} let me knew that two ( 2 ) items had been subtracted from my deposit. Tell me why my account was access a total amount of overdrawn fees of {$100.00}? As I stated previous the account was never overdrawn even after the items were deducted due to there was enough in the account when the items were presented for payments. The account stated at XXXX XXXX the " Current posted amount of {$86.00} I did take a photo of the transaction. When I telephoned the Company Wells Fargo, I spoke with a person by the name of XXXX on XXXX XXXX XXXX concerning the overdraft fee. I did ask him to tell me what time did the items came in to be paid since I visited the account and there was never a negative balance on the account. He stated that did not make any different that the items had come for payment on XXXX XXXX XXXX. I kept asking for a time, because I do know any transaction with the banking system constitute a time and date of all transactions. I was surprise to hear XXXX state the time was XXXX XXXX when I visited the account and the balance was still @ a positive balance. When I visited the account @ XXXX XXXX I would have seem a negative amount of {$74.00} but there was only a positive balance of $ XXXX My deposit was posted to my account by direct deposit @ XXXX XXXX, I have other Co-workers to testify that the time of XXXX XXXX is when their monies posted as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief