Consumer complaint received 2019-12-24
Company: FIRST AMERICAN FINANCIAL CORPORATION
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
I made an inquiry on XX/XX/XXXX. In the inquiry I raised some questions. I wanted to request a Validation of Debt Letter from XXXX XXXX XXXX , XXXX as well as ask for a Full Re-conveyance of my Mortgage Account Number XXXX because the loan had been discharged. They said the discharge of the debt doesn't allow anyone to collect a lien that has been discharged form me. They said they would have a right to enforce a valid lien, such as a mortgage or security interest, against a property after the bankruptcy. The state as such, we ( XXXX ) will not process a lien release. I told them that I believe the mortgage to be satisfied with federal relief funds. I requested mortgage accounting records of the account XXXX, and it says an intake off large amounts of cash on certain months in XX/XX/XXXX. There were entries or {$99000.00} ; {$36000.00} ; {$15000.00} ; {$24000.00} ; XXXX ; {$9900.00} ; {$9900.00} ; {$48000.00} ' {$86000.00} ; and the list goes on. These amounts are on page dated XX/XX/XXXX to XX/XX/XXXX of the XXXX Transaction History for the Account Number XXXX. 

I am a XXXX protected veteran of war time and I feel that I have been lied to for far to long. XXXX did this with me on my Second Mortgage of which was tied to the first mortgage. The account was liquidated in XXXX and XXXX wouldn't allow me to have access to my account information. In the end XXXX coached me to make a short pay offer and so I did. They accepted it and sent me a recorded Full Reconveyance of my Second Mortgage, Account Number XXXX. 

Now I have a short pay offer in to XXXX for my first mortgage. I am hoping we can put this behind us. 

I have a letter from XXXX dated XX/XX/XXXX. It states that XXXX XXXX XXXX XXXX, as Trustee, on behalf of the registered holders of the XXXX XXXX XXXX XXXX XXXX XXXX Trust 2005 WMC2, Mortgage Pass-Through Certificates, Series 2005-WMC2 is the OWNER of the ACCOUNT, and XXXX is the mortgage servicer of the account. Why are they saying that XXXX XXXX XXXX XXXX is the account owner? Wouldn't I own the account and wouldn't XXXX XXXX XXXX XXXX  be the Trustee for the Investor? Something just doesn't add up here. The list any legal notices should be sent to " Legal Notices Processing Group XXXX XXXX XXXX XXXX XXXX, MD XXXX. 

So they give me this address, but then say that any questions or disputes regarding the account and any questions for mortgage assistance should be directed at XXXX in order to ensure a timely response and resolution. 

They also tell me to provide proof that my mortgage has been satisfied by federal relief funds, and then they will process the request for Full Reconveyance. 

The other strange thing was that I received the recorded full reconveyence of the second mortgage from First American Title. It says that First American Title Insurance Company is the Trustee, not XXXX XXXX XXXX XXXX? it goes onto say that as Trustee under the Deed or Trust dated XX/XX/XXXX, made by me XXXX XXXX, Trustor, and recorded as Instrument XXXX On XX/XX/XXXX, in Book ...., at Page No. -- -, of Official Records of the County of XXXX XXXX , State of California . 

Then it says, " Having Received from the holder of the obligations on the property described in said Deed of Trust, a written request to reconvey, do hereby reconvey without warranty, to the person or persons legally entitled thereto, the estate held thereunder, Dated XX/XX/XXXX. 

So this seems odd that it states Holder of the Obligations. Who is the actual Holder of the Obligations. What Obligations? 

Is First American Mortgage Insurance the company that has paid off the mortgage and the First American Title Company holders of Note and Deed of Trust until which time the Owner of the Account gives them notice to file and record the Full Reconveyence? If that is the case, I would assume I am he owner of the property, therefore the owner of the account. XXXX XXXX XXXX XXXX maybe not be the Trustee any longer as it appears that First American Title Insurance Company is the trustee who will be granting me the Full Reconveyence? 

Thank you, XXXX XXXX

Company response to consumer: Closed with explanation