Consumer complaint received 2023-09-09
Company: Cascade Capital, LLC
State: TX
Product: Debt collection
Sub-product: Medical debt
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
On XX/XX/XXXX, my XXXX XXXX XXXX daughter who was experiencing a case of XXXX XXXX XXXX with XXXX XXXX XXXX XXXX was taken to the nearest XXXX. The reason I had taken my daughter to this XXXX  XXXX  is that only 2 weeks prior she had been diagnosed with XXXX XXXX and was prescribed XXXX XXXX once a day. Her Physician had advised me to monitor her because there was a risk of having an XXXX  XXXX  to this medication and if that were the case to please take her immediately to the emergency room to have her examined. With that in mind we drove to this location which is only 10 minutes away from our home and which in a prior situation had an excellent experience. When arrived at the location it was XXXXXXXX XXXX it was a very prompt service. When we walked in, we were received by the triage receptionist who was attending a patient and asked us kindly to wait to be attended. We sat down and within a minute we were asked to come in to take vitals from my daughter and asked the reason we were there. After that, they promptly took us to the room where we waited to be attended by the attending physician. While we waited my daughter kept complaining of worsening XXXX, after she had begun to complain the attending physician came in with a smile. He asked my daughter what the reason for our visit was, as my daughter explained how she felt he continuously kept smiling and did little to nothing to help her with the XXXX which had proceed to get worse. He stood in front of her and didnt even care to thoroughly examine her. All he did was peek through her shirt and diagnosed her with XXXX. After he had examined her he prescribed her with XXXX XXXXXXXX XXXX  which they did not have even though it was an XXXX. So at XXXXXXXX XXXX. no pharmacy is open at that time, he told us to look for one, mainly because there was none open nearby. We asked if they knew where to find a pharmacy that was open 24 hours but they said no. Not even 5 minutes in the XXXX  when we were out the door. When I was there, I expected for my daughter to have a thorough examination or at least a shot to stop the XXXX from continuing. After being released I arrived at my home to see my daughter covered in XXXX in her back, buttocks and legs. I contacted her pediatrician over the phone again and she advised me to give her a double dose of XXXX, she was surprised that the XXXX  Dr. had not administered nothing and seeing the pictures of her XXXX The pediatrician advised me to contact the billing department regarding this matter since the services provided was not the proper procedure for the allergic reaction nor the amount being charged. I have attached a picture, so you can see how she was. I was told by her pediatrician that the Physician was not careful enough to examine her correctly this could have been a XXXX reaction. As soon as I received the 1st bill I called the billing department for a detailed view of my statement and to explain the situation, but I was notified that they had established a specific amount when there are no procedures done and that the fact that I didnt received a satisfying service was not enough to help my bill. They told me I had received a discount for uninsured, I appreciated the discount and by no means was this discount enough to cover the service he gave us. What I was asking is for them to reconsider the amount billed that for a service of less than 30 minutes with no help for my suffering daughter I was asked to pay {$880.00} for the hospital visit even though nothing was administered that is not including the {$820.00} for the Physician charges. I understand that each hospital can charge what they desire. I started to call and send letters, after sending a letter on XX/XX/XXXX, and several phone calls regarding the charges the hospital was willing to reduce my bill from {$880.00} to {$140.00}. I did a payment plan for that amount and finished paying it. I spoke with the manager of this free standing XXXX  and was told he would try to help me with the {$820.00} Physician charges but after several attempts he said he could not help me. So I started sending letters to the Physician 's billing department and I received no response. Then I started to receive letters from collection agencies regarding this bill and I would always ask to have this debt reviewed to see if the Dr. would lower the fee for his lack of attention. Also I have previously contacted the collection agency asking for verification of debt and they have not responded. After a while the letters ended but they began again with calls that just call and hang up and call again. They also called and no answer. So after a call that disturbed me regarding a collector stating he would sue me I started looking for information. I also learned that they have reported it to a collection agency as of XX/XX/XXXX. So I decided to contact the CFPB for help in disputing this debt. I have learned that this debt is past the statue of limitations. They have been attempting to collect a debt for the past 4 years and I have always responded to their letters but never received a response. Please help with the phone harassments and the continuous charge of {$820.00}.

Company response to consumer: Closed with explanation