Consumer complaint received 2022-07-28
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
This complaint is against Capital One Financial Corporation. Please allow me to elaborate : On XX/XX/XXXX, I purchased 2 tickets in the amount of {$1100.00} for a XXXX XXXX Concert that was scheduled on XX/XX/XXXX in XXXX, XXXX. 
On XX/XX/XXXX, I received the first email from XXXX announcing that the concert was postponed due to covid-19. It was postponed until further notice. 
On XX/XX/XXXX, I received a second email from XXXX announcing that the concert was rescheduled on XX/XX/XXXX. 
On XX/XX/XXXX, I received a third email that the concert was reschedule to XX/XX/XXXX. 
On XX/XX/XXXX, I received a fourth email that the concert was reschedule to XX/XX/XXXX So, this concert that supposed to happen on XX/XX/XXXX has been postponed 3 times and each time the rescheduling date is one year apart : XXXX XXXX When I got this last email on XX/XX/XXXX, I decided that enough was enough. I contacted XXXX a few times for a refund, but every time, they stated that the only way they can refund me my money is IF the concerts organizers cancel the concert. XXXX suggested that I resell the tickets, but what are the chances? 1 ) There is no demand for these tickets. It is known worldwide that this concert may never happen due to XXXX XXXX health issues. 2 ) I had to sell the tickets with a discount, 3 ) Why XXXX does not make the refund and put the tickets back in the market itself? ( because this sale provides them with double commission ), and 4 ) Why should I sell these tickets in a secondary market if it is not my fault? 

This is a XXXX XXXX concert called Courage World Tour, first programmed to be in the USA and XXXX in XXXX. All the tours in USA were cancelled due to her health, but the XXXX concerts have been postponed over the years. Why the tours in USA were cancelled and not the ones in XXXX? All what I can think of is that the organizers know the consumer protections laws is the USA are stricter. 

On XX/XX/XXXX I put a dispute with CAPITAL ONE. Today is XX/XX/XXXX, and I never got a response, so finally I called Capital Ones customer service today. Capital One responded the following : 1 ) The purchase was over 60 days old ; therefore, the dispute was no longer valid. My question is how I was going to dispute this purchase on XX/XX/XXXX? At that time, I had all the intention to go to the concert. I had no idea that this concert was going to be scheduled and rescheduled 4 TIMES in 3 YEARS. 
2 ) The supervisor stated that Capital One has no decision making in these matters. She stated Capital One only represents VISA, and it can only abide by VISAs RULES.

3 ) She stated that at this point, all what I can do is keep contacting the merchant. 

I feel that Capital One has a fiduciary duty to protect me under the Consumer Protection Act against these fraudulent and malicious acts. This is a legitimate and genuine case of an unfair practice, and Capital One did not investigate it properly. I presented factual facts. For 3 YEARS I have not received the service/product I purchased, even that I paid for, and I patiently waited and abide by the rules for 3 years. Capital One should contact the merchant because Capital One represents these merchant and it is responsible for the merchant 's acts. Capital One should simply did not care or didn't want to spend its time and resources to solve this issue. Finally, I should be protected under my Capital One card Insurance for fraud. 

Attached please find all the documentation I provided to Capital One. 

Thank you in advance for your help, and I am looking forward for a prompt resolution to this matter. 

XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX

Company response to consumer: Closed with explanation