Consumer complaint received 2022-07-13
Company: T.S. Holdings
State: AZ
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I RENTED XXXX XXXX MONTHS LEASE PAID ALMOST {$2000.00} UP FRONT FOR A {$1000.00} PER MONTH XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I PAID ALL FEES WITH RENT WHICH INCLUDED RENTERS INS, SEWER, TRASH, WATER AND HANDLING FEES. EVERY MONTH ALL ON TIME NO LATE FEES. AND GAVE NOTICE BY MAIL ON XXXX  STATE AUTHORIZED XXXX AND MAILABLE FORMS OF MY INTENTION TO VACATE AT THE END OF THE LEASE XXXX XXXX. MAILED CHECKS ON TIME.. MAILED KEYS BY CERTIFIED MAIL WITH RECEIPT IN XXXX BEFORE THE END OF THE LEASE. I HAVE ALL THE PAPER WORK AND THE CERTIFIED RETURN MAIL IN MY FILES TO PROVE THIS. BECAUSE OF ILLNESS AND FROM XXXX XXXX. I HAVE THE RETURN RECEIPT TO PROVE THIS. LATER INTO THE LEASE THE XXXX TOLD ME ON SIX MONTH LEASES THEY DO NOT GIVE BACK MY DEPOSIT ON SHORT TERM LEASES. I HAD A {$500.00} DEPOSIT. AFTER 6 WEEKS LATER THEY SENT ME A BUNCH OF EMAILS THINKING I HAVE NOT MOVED OUT YET. I RESPONDED IMMEDIATLEY TELLING THEM I HAVE THE CERTIFIED RECEIPT THAT THEY RECEIVED MY KEYS. THEY THEN SENT ME AN ERRONEOUS BILL THAT I IMMEDIATELY DISPUTED. THE UNIT WAS NEVER SLEPT IN. WE RENTED THE UNIT BUT WE NEVER SLEPT THERE BECAUSE I GOT XXXX XXXX  FROM THE XXXX XXXX. WE WENT BACK TO XXXX AND I NEVER RECOVERED ENOUGH TO TRAVEL.. WE PAID THE RENT ONLY BECAUSE WE SIGNED THAT WE WOULD ON THE CONTRACT. THEY ARE A XXXX OUTFIT. FROM THEIR DEMEANOR WAY UP FRONT. LIKE FOR INSTANCE YOU HAVE TO GIVE US 60 DAYS NOTICE TO VACATE WHEN THE XXXX STATUTES SAY 30 DAYS. I GAVE THEM THEIR LOUSY XXXX  DAYS NOTICE IN XX/XX/XXXX AND THE LEASE IS OVER XX/XX/XXXX. THEY NOW HAVE BOGUS CHARGES FOR ALL KINDS OF STUFF. INCLUDING 2CLEANING FEES. IF THEY WANT TO CHARGE A CLEANING FEE THEY NEED TO COLLECT THAT UP FRONT LIKE I DO IN XXXX WITH MY XXXX. YES I HAVE XXXX  IN XXXX  XXXX. THEY CHARGED $ XXXX AND $ XXXXCLEANING FEE  AND LIKE I SAID WE XXXX HAD TIME TO COME BACK TO THE UNIT TO PARTY IN XXXX XXXX  BECAUSE I GOT SICK WITH XXXX  FROM XXXXXXXX XXXX WE ABSOLUTELY DISPUTE THIS BILL AND WE WANT OUR {$500.00} DEPOSIT SENT BACK TO US MINUS ANY SEWER, RENTERS INS, WATER BILL, TRASH BILL CHARGES. THEY WERE SENT THIS MANY TIMES BY EMAIL AND CERTIFIED MAIL. LOOK WE ARE XXXX AND XXXX XXXX OLD WITH A XXXX SCORE OF XXXX .. WE HAVE VIRTUALLY NO DEBTS. WE PAY OUR BILLS OF WHICH WE HAVE NO CREDIT CARD DEBT. ONLY A SMALL HOUSE PAYMENT TO A XXXX XXXX  FOR {$270.00} A MONTH ON A HOME THAT IS IN A XXXX XXXX. GOOD LUCK TRYING TO COLLECT OR DAMAGE US. THE BIGGEST THING IS I WANT TO SUE AND STRAIGHTEN THESE XXXX  OUT FOR GIVING ME A HARD TIME. THEY ARE PURPOSELY DOING THIS TO MANY OF THEIR EX RENTERS. THEY HAVE ABSOLUTELY NO RESPECT FOR THEIR CLIENTS. THEY DIDN'T SUE ME AND MY WIFE. MY WIFE GOT TH3 I Q DATA INTL INC IN THE MAIL STATING SHE XXXX XXXX XXXX XXXX DATED XX/XX/XXXX REF XXXX WE TOTALLY DISPUTE THESE CHARGES AND WANT OUR DEPOSIT BACK PRONTO. 
XXXX XXXX XXXX  I TOTALLY DIS PUTE THE ERRONEOUS CHARGES AND DEMAND MY DEPOSIT TO BE RETURNED SIGNED XXXX XXXX XX/XX/XXXX XXXX

Company response to consumer: Closed with explanation