Consumer complaint received 2017-11-20
Company: Critical Resolution Mediation LLC
State: CT
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
On XX/XX/XXXX I was contacted via phone by a person named " XXXX XXXX '' who claimed to be an attorney with Critical Resolution Media ( CRS ) based out of XXXX, GA working on behalf on XXXX XXXX XXXX. This gentleman informed me that I " owe '' a debt on a XXXX XXXX credit card, but was unable to provide the original date or state in which the debt incurred. He said I needed to pay an amount over {$600.00} to make this problem go away. 

I informed him that I had paid off that credit card back in XX/XX/XXXX or XX/XX/XXXX, and that money is no longer owed. He then began raising his voice at me and using " guilt inducing '' language such as " if you 're an honorable, honest person, you will pay this debt right now at this moment '' and made many references to legal trouble, criminal charges, ruined credit, and shame in the community. I reminded him that debtors prison has n't existed since the beginning of the 20th century at which point he became angry, raising his voice and threatening once more that if I did n't pay this debt I would be " setting myself up for a world of legal trouble and ruined credit ''. 

At that point I asked him verbally to please stop contacting me via phone and only send correspondence via mail. I did ask him to send me any and all information he had pertaining to this debt, and he sent me an email containing a completely different amount " owed, '' ( the email says I owe $ 1300+, NOT the $ 600+ he  mentioned on the phone ). The email also detailed that the original date of the debt was in XX/XX/XXXX, which is not possible, as I did not open or possess a XXXX XXXX credit card at that time. There are no debts or collections to XXXX XXXX XXXX on my credit report, and I can find no public record of any debt that I owe to XXXX XXXX XXXX. 

After the email, I looked up CRS on the internet and saw dozens of reviews outlining similar situations. My instinct is that this is a fraudulent company that relies on bullying and threatening tactics to trick people into paying debts they do not owe. 

Today, CRS called my home phone number ( not my cell number that they originally contacted ) THREE separate times, which was answered by my mother. Each time the company called, the same person 's voice identified himself using 3 separate names, and continued to threaten legal action, criminal charges, and ruined credit. At this point, CRS has crossed the line into harassment. They still have not sent me ANYTHING in the mail as I requested, and have provided no real proof that this is a real debt or that they are a reputable company. 

Please do something about this organization! I am not the only person they are harassing for a debt that does n't exist. I will provide their contact information below so they can be easily found : XXXX XXXX Critical Resolution Mediation LLC XXXX Phone ( XXXX ) XXXX ext XXXX Fax ( XXXX ) XXXX

Company response to consumer: Closed with explanation