Consumer complaint received 2015-07-12
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Application, originator, mortgage broker

Complaint:
I am writing you for the third time with a complaint against Wells Fargo Bank. Our names are XXXX XXXX XXXX XXXX and we live at XXXX XXXX XXXX, XXXX XXXX XXXX, Florida, XXXX. We have repeatedly been turned down by Wells Fargo for a Home Modification. Although they have let us apply on numerous occasions they have turned us down each time. We feel over the last several years they have been less than honest and have not acted in good faith. They have turned us down for not making enough money, making too much money and recently have turned us down because they say our house is worth {$300000.00} and we owe considerably less. Our house has {$200000.00} plus sinkhole damage which for the last 6 years we have not been able to have it repaired. Our insurance company ( XXXX XXXX XXXX XXXX ) was put in receivership by the state of Florida over 5 years ago and to this day is not out of business. We can not petition ( FIGA ) Federal Insurance Guarantee Association to review our case until XXXX is completely out of business. Therefore, we owe much more than the house is worth, we 've never been able to sell the house for what we owe and Wells Fargo completely will not consider our homes true value. They have repeatedly sent us letters and desktop appraisals stating a very inaccurate value. We have spoken to the appraisers and they knew nothing about a sinkhole or any damage, they have never been to the house or property. We have undoubtedly been treated unfair by Wells Fargo and they have knowingly dismissed the sinkhole damage and true house value. We have been advised by our attorney that when Wells Fargo agreed to review our modification that they had a duty to review all factual and proven documents to come to a conclusion, that they have not done. We have spent the day today ( Sunday, XXXX XXXX ) writing letters to our district congressman XXXX XXXX and XXXX XXXX XXXX and we are requesting a congressional inquiry investigating Wells Fargo 's practices. We have also requested our attorney on our behalf to file a Federal Lawsuit against Wells Fargo for not acting in good faith. My wife and I are good hard working people involved very heavily in our community. Between the insurance company and Wells Fargo we have lost our investment, our credit and some of our faith in the way our country works. All we have ever asked for is a reasonable and affordable resolution to keep us and our family in our home and not lose the tens of thousands of dollars we have invested in it. The letters will be emailed tonight, we are also writing another letter to XXXX XXXX XXXX CEO of Wells Fargo. We have a new sale date on our home of XXXX XXXX, 2015. We truly feel Wells Fargo is acting in bad faith, we feel like we can prove it. We are waiting until the end of this week for a response from Wells Fargo and if once again they continue to treat us unfairly, we are going to the press. We also have documents from when this all started with Wachovia Bank, they would not review a modification without falling 90 days past due, they would not let us get caught back up after we were behind saying the house was already in foreclosure and also talked us into a " pick a payment '' loan which now we know is horrible and possibly illegal. We feel they acted in bad faith as well and that too will be part of our lawsuit.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation