Consumer complaint received 2023-11-16
Company: Experian Information Solutions Inc.
State: AR
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am writing to express my deep concern and frustration regarding the multiple unsuccessful attempts I have made to rectify the fraudulent items on my credit report with your agency. Despite my consistent efforts to address this issue, the fraudulent entries persist on my credit report, negatively impacting my financial well-being and personal life. The fraudulent items in question such as unauthorized accounts, incorrect information, collection, and inquiries which have no association with my financial history or activities. These inaccuracies are damaging my creditworthiness, causing significant distress, and limiting my access to various financial services and opportunities. I want to outline the history of my attempts to resolve this issue : I initially noticed the fraudulent items on my credit report and promptly contacted your agency to dispute their accuracy. I provided the necessary documentation and evidence to support my claims of fraud and inaccuracy. I received a response from your agency stating that an investigation would be conducted and that the matter would be resolved within a reasonable timeframe. Despite the passage of several months, the fraudulent items were not removed, and I had not received any updates on the status of my dispute. I followed up with your agency, requesting an update on the investigation 's progress. I was informed that the matter was still under review. I provided additional information and documentation as requested by your agency. After several more months, I received a response stating that the investigation had been completed, and the fraudulent items would be removed from my credit report. To my dismay, when I checked my credit report, the fraudulent items were still present and had not been removed. This repeated failure to rectify the fraudulent items on my credit report is causing me severe distress and financial harm. I am now seeking immediate action to resolve this matter and rectify the inaccuracies on my credit report. I kindly request the following : An expedited review of my dispute, with a commitment to a specific timeline for resolution, not exceeding 30 days. A thorough and accurate investigation into the fraudulent items, including the verification of all provided evidence. The complete and permanent removal of the fraudulent items from my credit report once the investigation is complete. A written confirmation of the resolution of my dispute and the removal of the fraudulent items from my credit report. Failure to address this issue in a timely and effective manner will leave me with no choice but to pursue legal action to protect my rights and financial interests. I am asking for your assistance to remove the following fraud items in my credit file : XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX  XXXX XXXX Balance XXXX : {$1000.00} XXXX XXXX XXXX Balance Owed XXXX {$4400.00} XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX  XXXX XXXX Balance Owed : XXXXXXXX XXXX XXXX XXXX Balance Owed : {$4400.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief