Consumer complaint received 2016-02-19
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
I entered into an agreement several months ago with XXXX XXXX XXXX, located at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX Phone ( XXXX ) XXXX for monthly payments of XXXX, on automatic payments using my Debt Card with Wells Fargo Bank here in XXXX CA. Four months ago in XXXX XXXX I requested that they stop withdrawing money from my account and they refused. They stated if I stop it will result in an immediate law suit and that they will continue to withdraw the funds. I visited Wells Fargo located at XXXX XXXX XXXX XXXX CA. When I requested that stop the automatic payment the person that helped me stated. They could not stop the payment because I agreed to it and I would have to work it out with XXXX. After several calls to XXXX and there continual refusal to stop the payment. I revisited Wells Fargo again in XXXX XXXX and they finally agreed to issue me a new debt card, but refused to allow me to dispute any of the charges. They quoted some policy that they claim superseded my right to dispute any electronic disputes. At this time XXXX against my wishes and with the permission of Wells Fargo withdraw XXXX in XXXX, XXXX, XXXX and XXXX XXXX. On XXXX XXXX, XXXX XXXX withdraw XXXX from my account using my new debt card. When I visited Wells Fargo ( always the same location ), they called XXXX and we learned that XXXX contact Visa directly told them they misplace my Debt Card information and got my new debt card. Wells Fargo allowed me to dispute only this one charge as a " courtesy ''. I believe that Wells Fargo has directly violated my right to dispute an EFT Charge under Regulation E and Z and possible other Law violations. I attempted to contact the Regional Manager XXXX XXXX for Wells Fargo at ( XXXX ) XXXX on two occasions and he has refused to take my calls or return my calls. XXXX I believe is in the same violations as Wells Fargo by refusing to stop an EFT when requested, using intimidation tactics to force the continuation of payments against my will and committed criminal fraud when they contacted XXXX. I also believe XXXX is guilty of failing to properly protecting my bank information when they released my debt information to XXXX. I am asking that you do the following. Fully investigate Wells Fargo and to the reason they refused there customer the due right to dispute a charge and order Wells Fargo to reimburse my account all funds withdrawn by XXXX from XXXX XXXX to present including any interest and penalty and to fully investigate XXXX XXXX as to the reason why he refused to address such an issue. To levy the most sever penalty allowed by law against Wells Fargo who is XXXX of the primary lobbyist for the passage of Regulation E. To investigate XXXX on there to their policy and procedure on EFT transaction to levy the most severe penalty allowed by law and to criminally charge the employee of XXXX with " Bank Fraud '' and to fully investigate and audit the organization to ensure they are compliant with any and all laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief