Consumer complaint received 2019-12-03
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
I have opened a chase checking account in XXXX when the banker asked me to log in to my T XXXX account to pull my bill for address verification. 
the banker pulled the wrong document ( expired a year ago ) **the year date was expired!. 
a couple of weeks later my account has been closed with no reason to explain from the bank side. 
the account was closed by Chase, I just was XXXX  in the USA and the banker took advantage of me not knowing the rules and basically he pushed me to open account more then I wanted to. ( the reason I was on the branch to cash a check because I did not have bank account on chase ). 

XX/XX/XXXX I opened a checking account on chase threw the website, www.Chase.com I deposit XXXX $ into the account to make sure I can start using it and i also signed my XXXX account for fast transfers. 
A day later I called chase regards credit card letter i got on the mail, the first representative was a woman, she closed my account right away saying the that she can't help me anymore, cut me off when I speak and basically trying to get me off the phone line, all of that just happened in a couple of minutes call, I hang up have no idea what is wrong with my account. 
So * she just closed my account with not even explaining to me what she is going to do * she did not give me any answers regards to the action she keeps saying " we will not be able to maintain the account '' * from 1 to 5 her attitude was 0 * she did not let me talk at all * Literally cutting me off when I try to talk Hangup then I called again to just report on her bad service, finding myself talking with another representative that saying he can't give me her first name, basically trying to avoid my complaint with lies that he can't help me at all with anything because I don't have account and he does not see my account at all!! ( SSN Given ), finally when I told him that i do have account and i deposit XXXX $ there he said " aaa I find it ''. 
I asked for the manager, the manager tried to do something with my account with no success, so I asked for her manager, she gave me her manager, I'm already like an hour on the call trying to understand what is going on, no one having the power to answer me " why my account has been closed '' finally, I talk with the supervisor saying he doesn't have the answer and he can't do anything about it ... I was shocked, I felt I'm in a loop that all the representatives are just not giving me the managers they just transfer me to other representatives. 
I asked the supervisor if I can talk with his manager and he just blocked my phone number and the answering machine said that I cant call chase anymore :0 1 day with 5 chase phone representatives does not have an answer to why my account was closed. blocked my number, decline my application, and all I wanted is to open an account on chase bank. my credit score has 100 % payments on time excellent score never had collections! I don't see why my chase account was closed I spent all my day to open an account on chase ended up ignored by 5 reps and blocked my phone number XX/XX/XXXX chase closed my account at the phone and block my number -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ***I 'm right now in Florida for business ( i do XXXX  XXXX  ) so that's why my address on not the XXXX XXXX XXXX XXXX XXXX XXXX XXXX  New York XXXX. 
I hope you understand

Company response to consumer: Closed with explanation