Consumer complaint received 2020-09-23
Company: UNITED BANKSHARES, INC.
State: MD
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/2020, I closed on the purchase of a condo in XXXX XXXX, MD. George Mason Mortgage was my lender. George Mason is a preferred lender for the condominium I purchased a unit in. At closing I paid approximately {$5400.00} to escrow estimated property taxes. In XXXX, I received a welcome letter dated XX/XX/2020 from XXXX XXXX XXXX ; George Mason sold my mortgage to XXXX XXXX XXXX. George Mason never sent me any documentation concerning my escrow account when they sold my mortgage. I made my first mortgage payment in XX/XX/2020 to George Mason, I've made payments to XXXX XXXX XXXX  in XX/XX/2020 and XX/XX/2020. On XX/XX/2020, I received an email from the developer of the condo stating that in order to record a reassignment deed regarding a patio space shared by my unit and the unit next door, the property taxes for both units would have to be paid in full. I never requested the reassignment deed. The buyers of the unit next door demanded that a deed be recorded in order for them to close on their unit. I was approached by the developer in XXXX about agreeing to and I ultimately did. On XX/XX/2020, the developer paid the property taxes for my unit. I had previously informed the developer via email that my mortgage company had been escrowing funds monthly for my property taxes and wasn't sure how reimbursement would work. I reached out to XXXX XXXX XXXX regarding my escrow account and at that point I was informed that George Mason was still holding the bulk of the {$5400.00} I paid at closing for property tax escrow. I reached out to George Mason and was advised via email on XX/XX/2020 by XXXX XXXX that George Mason had made a payment of {$2300.00} in XXXX for my property taxes. This was completely false. During this same time, George Mason independently advised the developer of my condo building that they still had {$4000.00} in escrow for my property taxes. XXXX XXXX from George Mason advised me via email on XX/XX/2020 that the developer requested that George Mason send them the entire XXXX. Mr. XXXX had previously advised me via email on XX/XX/2020 that George Mason could simply send the escrow they were holding to XXXX. Mr. XXXX asked in that same email whether I agreed with this course of action. On XX/XX/2020, Mr. XXXX then asked if I agreed with George Mason sending my entire escrow account balance of {$4000.00} to the developer. I advised Mr. XXXX that i wanted to speak with the developer about the matter. Simultaneously with these events, XXXX XXXX XXXX was disputing the amount which George Mason was claiming was in escrow. I spoke with Mr. XXXX via telephone after XX/XX/2020 and advised him that I wanted to reconcile the discrepancies between what XXXX XXXX XXXX was stating was supposed to be in escrow and what George Mason was claiming they actually had before proceeding with this matter. I advised Mr. XXXX that once the parties agreed on the amount which was supposed to be in the George Mason escrow account, I would contact him and advise him on the manner in which I wished to proceed. On XX/XX/2020, a representative for the developer sent an email asking about the {$4000.00} they'd previously asked for. I immediately called Mr. XXXX and left a voicemail. To this day, Mr. XXXX has not returned my call. Mr. XXXX then sent me an aggressive email telling me, not asking, that George Mason was going to send the {$4000.00} in my escrow account to the developer. I stated again that XXXX XXXX XXXX  was still claiming that George Mason should have an amount higher than {$4000.00} in escrow. I also advised Mr. XXXX that I did not appreciate his lack of professionalism and pointed out that he was disbursing of MY funds without even asking me. Mr. XXXX advised me that George Mason would still be sending a check to the developer. Mr. XXXX never asked if I was okay with this and brushed off my concerns about the dispute between George Mason and XXXX XXXX XXXX   about what was held in escrow.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation