Consumer complaint received 2020-01-16
Company: LD Holdings Group, LLC
State: TX
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Hello, I applied for a loan approx XX/XX/XXXX. I advised XXXX that my purpose of the loan was for me to skip a payment ( XXXX and child 's birthday ) because we fail on hard times with XXXX XXXX being on strike. He gave me two options and I went with the FHA that requires me to pay apprx {$470.00} upfront but he advised me they will give it back at the end of the loan closing. Once everything was ran, he told me that I wouldn't have to put any money down and I would skip a full month or two payments, get back whatever was in my escrow, and also get back my Mortgage insurance premium that I paid from my current loan provider. During my 1st interaction during the loan verification, I was contacted by XXXX on XX/XX/XXXX, who advised me that they had to do a 3way w/my current lender to verify current account status. This was the only info that was needed. During the conference she started asking my current lender several other questions about my loan. I immediately cut her off and advised her she lied and told me she only needed to ask one question. She then stated " oh I just found out I needed to get more info ''. then advised her she was supposed to ask me permission because we never agreed to that.

After two long months of waiting ( bec they claim that they are behind ) I finally sign the paperwork ast forward to XXXX ( we still are waiting on the refi to get processed ) /I XX/XX/XXXX, on the docs it says instead of me receiving my funds back from the appraisal that I had to pay {$88.00}. I immediately contacted them and advised that the paperwork was incorrect and that I wasn't going to pay them anything.XXXX  advised he doesn't know what happened but to disregard it. Since the notary was there to witness I followed what he stated. I was also instructed that the loan would be funded within 2 bus days. I asked him if he was sure because he had already advised me that I didn't need to make XXXX payment and I couldn't afford no negative marks on my credit. I didn't hear anything and I called a couple of days and left messages and no one called me back. My last attempt was XX/XX/XXXX because that was the last day to avoid 30 days on my credit. Still no one called back, so I ended up making my payment ( I had to scrounge up the money at the last minute because they had advised I didn't need to pay it. I ended up finally hearing from them XX/XX/XXXX & was advised my loan was just funded ( glad I ended up paying it because it would have been reported on my credit ). They apologized again because it was another delay. XXXX also advised me at that time that he confirmed I would be getting the MIP refund back and it would be over {$2700.00}. To summarize, my old mortgage ended up getting paid XX/XX/XXXX and my new payment was Loan depot is due XX/XX/XXXX. I never received by MIP credit for apprx {$2700.00} ( bec they advised it was credited to my loan, which was not included in the loan agreement and this again was never advised )! I never end up skipping a payment, I did get my escrow back from my old lender but I need to pay that money loan depot that money because they took forever to pay it off and ended up having to pay my taxes which ended up increasing my loan by XXXXk! I have spoken with two managers/supervisors who promised to call me back and see what they are able to do after they review the calls but I have never heard back from anyway ... He did end up crediting the {$470.00} back to my card FYI.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation