Consumer complaint received 2022-01-22
Company: Navient Solutions, LLC.
State: OH
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Problem with customer service

Complaint:
Been having problems with my loan company since XXXX. First it was Sallie Mae then Navient and Navient turned my Federal Loans to XXXX. I put myself through college as a single parent hoping to get a better job outside a factory. Graduated from XXXX XXXX University in XXXX with a Bachelors in XXXX XXXX ( online ) and University of the XXXX XXXX online ) with a Masters in XXXX XXXX XXXX XXXX. Over the years my loans became over {$100.00}, XXXX plus and dealing with Sallie Mae and Navient to find a perfect plan to fit my budget was never professional. They were rude multiple times and suggested forbearance a lot which effected my credit score several times plus interest throughout the years. Now I am XXXX going on XXXX these loans going on the third company my issues are am I ever going to see these loans paid off? Dealing with these companies through out the years ( sorry cant remember dates that well was in a bad car accident in XXXX ). I know its my responsibility to pay off my debit and own up to it. Just been dealing with customer service people that have been rude and professional which never understood my budget. I was a struggler all these years to work a lot of overtime to raise to children on my own without assistance and now that they are grown up adults. Would like to think about retirement in my future. Where I work is having problems getting parts shipped in overseas which is causing down time. All these lenders see what I make per hour instead of the financial difficulties I am dealing with! 
Tired of lenders not giving me correct answers. For example I called after XXXX XXXX to see what my payment will be. One answer was under {$200.00} and called the next day another agent quoted over {$200.00} because of my income. 
I turned in paystubs and W2S. Did everything right over the years and feel overwhelmed!

All I am asking for is to be heard, and pray in time companies that handle student loans work with people instead against. Show some compassion and dot the Ts and cross the XXXX instead of being rude and disrespectful. Navient is a company that did a lot of wrong by us and need to get honest people. Their jobs maybe stressful so is mine! 
May have put myself through college and have the debt behind it, I still treat people with the golden rule of life Treat people how you want to be treated! 
Still in a factory because of my age back then and now no one will hire me because I dont have experience. With this debt hanging over my head my future of the children with be burdened with if something happens to my life. Good luck to the future next generation of college graduates, and hopefully they can get professionalism with their lenders. 
Please take in consideration of discharging my loans in the Navient settlement or work with a payment I can afford instead of pushing me in payments I cant afford. 
Thank you for listening and hope for some professional solutions.

Company response to consumer: Closed with explanation