Consumer complaint received 2017-06-14
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
The Law Office  of   XXXX   XXXX   XXXX   XXXX   XXXX   and/or their attorney ( s ),     XXXX   XXXX   XXXX   or   XXXX   XXXX   XXXX   ma de an unauthorized change to the deed of the consumer,    XXXX   XXXX   XXXX   on or abo  ut  XX/XX/XXXX  wit hout proper signature. Additio nally, Wells Fargo  diverted several thousands of dollars of mortgage payments paid by    XXXX   XXXX   XXXX    to  Wells Fargo Home Mortgage  to their attorney  ( s ). T he amounts obvious to have been granted on  a  XX/XX/XXXX   statement indicate s three ( 3 ) payments w ere for attorney cost all on the date of   XX/XX/XXXX . P aymen t ( 1 ) {$830.00}, ( 2 ) {$550.00} ( 3 ) {$400.0 0} ; totaling {$1700.00} with additionally evidence of > {$14000.00} was placed in a suspense account and never applied. There is sufficient evidence that the mortgage payment account was assessed a " foreclosure service fee '', " advertising cost '', " recording fees '', " foreclosure attorney cost '', " title cost '', and " bankruptcy attorney fees ''. Foreclosure service fees {$970.00}, Advertisement costs &  XXXX , recording fees {$1700.00}, foreclosure attorney costs {$1700.00}, title cost {$2100.00}, and {$2300.00}. None of these costs or diversions in mortgage payments were consented to not did     XXXX   XXXX   XXXX   agree to   XXXX   XXXX   XXXX  ,   XXXX   XXXX   XXXX   XXXX   XXXX  ,   XXXX   XXXX   XXXX  ,   XXXX   XXXX   XXXX   XXXX   or   XXXX   XXXX   XXXX   XXXX   reversion of deed or representation in behalf of consumer,   XXXX   XXXX   XXXX   when it comes to alterin g   the deed on her home known as    XXXX   XXXX   XXXX   XXXX  , VA  XXXX  with a total investment in just the pr operty being {$160000.00}. The action and conduct of these individuals were halted  three tim es prior to     XXXX   XXXX   XXXX     ruling in the lower cour t (   XXXX   XXXX   XXXX   General District Court ) by the actions of consumer   XXXX   XXXX   XXXX   and the higher court ( United   States  District Court-  XXXX   . ) ( 1 ) C onsumer    XXXX   XXXX   XXXX   o pened a case against    XXXX   XXXX   XXXX   XXXX   XXXX   in   XXXX   XXXX   XXXX   Circuit Court ( 2 ) c onsumer  XXXX   XXXX   XXXX  further halted a foreclosure sale by appearing with currency from a DOJ Consent Order from the    XXXX   XXXX   case ( 3 ) th e final action was by the United S tates District Court- XXXX  . on    XX/XX/XXXX ,  just  one da y befor e   XXXX   XXXX   XXXX   d ecision in the lower court on the basis of a foreclosure sale. It was never made known to consume r   XXXX   XXXX   XXXX   that s he was to pay these attorn ey ( s ), for a foreclosur e sale that did not occur, or the  XXXX , much more deprive her own family and allow the  Commonwealth of Virginia, et al. including but not limited to the Judge ( s ) in   XXXX   XXXX   XXXX   County, V A to attack her family ( parents, a woman on a cane, a  XXXX  aunt and many others ), whom greater than  10-15 persons  have directly been impacted in  XXXX  &  XXXX   County, V A as a result of the violent conduct of  XXXX   XXXX   XXXX   and/or poli ce officers threats to them, their children ( at minimum  XXXX  children who were both ages  XXXX  and under at the time of the incidents ) and their homes. Further greater than  XXXX  in the  XXXX   XXXX   XXXX  has met some contact as a result. There will be no release of liability in this matter as there have been too many affected by these individuals conduct. The    XXXX   XXXX   Company  to    XXXX   XXXX     XXXX   XXXX  . i s  Wells Fargo Home  Mortgage, which is the mortgage company of the consume r   XXXX   XXXX   XXXX   as  the consumer has no mortgage or debts wi th   XXXX   XXXX  .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation