Consumer complaint received 2019-06-05
Company: DISCOVER BANK
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX on XXXX XXXX XXXX XXXX XXXX, MD XXXX is running a scam where they tell customers they will pick up their vehicle from autobody shop, they let the car sit for days and charge you for those days of car sitting there. Office doesn't pick up phone when you call, it rings off the hook. XXXX XXXX customer service is just as bad, I had to initiate disputes twice with them but no one ever reached out to me to investigate ask for supporting documentation which I absolutely have. Reviewing XXXX reviews of this location there are all 1 star reviews with several attesting to same issues of being charged for days car sat in lot and no one picking up phone ( I included screenshots of 3 such similar complaints which are dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, which shows this fraudulent behavior is gross and ongoing for years ( Text copy and pasted below, as well ). I filed a XXXX report. 

Snips of reviews from here : https : XXXX XXXX former reviewer : 1.0 star rating XX/XX/XXXX To begin with it took me hold for 30mins to make arrangements to be picked up at the collision center. I only went with them because the insurance company made me. The have the worst service ever. I was told I could drop the car off at the dealer and they would pick it up. They didn't pick the car for another two days which cause me to be charged an additional {$100.00}. 

former reviewer : 1.0 star rating XX/XX/XXXX I had arranged a month in advance to have a rental car when dropping my car off for repairs. I called them two days in advance to confirm the pick-up time. On the day I dropped off the car, there was no car and they did not pick up my calls after multiple attempts. Apparently this is a recurring incident with them, and I don't understand how they stay in business with their horrendous customer service. 

former reviewer : 1.0 star rating XX/XX/XXXX I've been trying to call XXXX Customer Service to find out if they have a drop off box ( the answer will impact my work day ) and nothing. I've been calling since XXXX ; my boyfriend has been calling since XXXX ; my brother has been calling since XXXX. It's now XXXX. No one has picked up. There is no voicemail. It rings and rings and rings ... ..am I to assume we can keep the car? Terrible customer service. TERRIBLE! I thought they would be different since they recently ( very recently ... the address is no longer XXXX XXXX XXXX ) moved location to a bigger lot, but it's all the same. They never answer the phone ; they never have the car you sign up for and they keep you forever when you're there because they have to clean the car for you. I honestly think only one person works there. This was the last time. I'm going with XXXX next time. No longer going to bother, but you better believe I'm not paying any additional charges, if they put them on my bill. I dare someone to contact me or respond here. Get your reps to answer the phone ; you're not that busy. This is a joke! I've been calling for over 5 hours ( currently on the line ... ring ring ring ring ).

Company response to consumer: Closed with explanation