Consumer complaint received 2016-02-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
Bank of America representative gave me an instruction over the phone on how to receive my money from a loan company since I do n't have a checking or savings account yet. She instructed me to use my daughters savings account even though its ' blocked pertaining that it shows my name on the account which it does as a guardian and my name as well from the loam company. I was told to open a checking or savings account just under my name as soon as possible. In less than 24 hrs, I was inside a banking center opening a checking account. The personal banker who was helping me advised me that she can not do a transfer because its a blocked account and the funds are still in transit, meaning funds are still pending to transfer. I explained to her what 's going on and she decided to call their legal department. She had the gentleman from their legal department on the speaker, and after she explained to him the situation, it was loud and clear that this guy told her to make sure my own account either checking or savings be established or open and come Monday - the XXXX, of XXXX, once the funds are showing available, they can do the transfer. I showed up Monday as soon as the bank opens - the personal banker that was helping me last Friday was n't in yet so another personal banker tried to help me. Unfortunately, here 's where the problem started : the legal department denied my transfer even though I got all the paper works. The Personal banker who was helping me finally came in and took over the situation, but she too was denied. She was looking for the gentleman she spoke with from their legal department but the lady who she 's talking to during that time and who is also from the legal department told her that the guy is not available and there was no notes on the account. They want me to go to court to asked for a document signed by a judge stating that Bank of America will not held responsible for any loss of money. I went to XXXX different court, XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX. I even called the state of XXXX where the account was open. Every one of them said the same thing. Bank of America is washing their hands and they want me to do the work. Since BofA is claiming that this is a blocked account, if that 's the case, then they should have rejected the transfer in the first place specially when the name of the minor does n't show up on the deposit or transfer. XXXX, Bof A should have notified me before accepting the transfer, they example what if it 's illegal money or bad transaction. BofA should be monitoring this and as a blocked account, both deposits and withdrawals need to be monitor and the guardian should have been questioned first before completing the transaction. All courts said that their is no paper available because my loan is not a court order in the first place. I am not closing the account ; I am not withdrawing my child 's money and I am taking my own money, my own loan which the back allowed to be deposited in the first place. All the courts I went is clueless and helpless, they said I am in the mercy of the bank. Bank of America made a mistake but they wont accept it. I was told by the courts that Bank of America has no court order to keep my money. The bank has a court order back in 2013 to open a blocked account for the amount of {$540.00}, I will be the guardian to monitor my daughters money in the amount of {$540.00}. They have no order to hold my money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief