Consumer complaint received 2017-06-01
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
After receiving an enticing credit card offer of " {$150.00} cash back bonus after {$500.00} of purchases within 3 months of opening credit card '', I applied for the Chase Freedom Unlimited credit card in XX/XX/XXXX and became a credit card holder on XX/XX/XXXX. <P/>I only applied for the credit card in order to receive the {$150.00} cash back bonus that was advertised on the offer I received in the mail. I used the offer letter and reference number to apply online as the letter described to do. <P/>Once accepted, I received my card and made over {$500.00} in purchases within the first 3 months of becoming a cardholder. The offer stated that after making the {$500.00} in purchases within 3 months, that I could expect to receive my {$150.00} cash back bonus within 6-8 weeks, in the form of bonus points. <P/>I called today because I qualified for the {$150.00} offer on XX/XX/XXXX ( which is 90 days after becoming a cardholder ) and the letter states to expect the reward within 6-8 weeks of qualifying, which would have meant I should have received the bonus by XX/XX/XXXX, at the latest. <P/>When I called today, I spoke to someone and explained everything and then I was told that " they do not see a bonus offered to me '' anymore. I was furious and asked to speak to a manager. I was transferred to account supervisor, XXXX from XXXX XXXX, TX ( Reference : XX/XX/XXXX ). She was so unhelpful and not empathetic or understanding, at all. She had no intention to truly hear me out or make Chase 's  wrongdoings right. She just kept telling me the same thing ... that she " does n't see the offer anymore and that it has been 90 days so she ca n't help me at all and no one else can ''. <P/>I just felt so taken advantage of and scammed. I did everything by the book from the moment I received the letter in the mail. I went online and researched and saw the offer was true according to Chase website, so I applied using the offer letter sent to me. Then, I spent over {$500.00} within 3 months, and finally, I waited 6-8 weeks to receive my bonus. But, ultimately, I never was given what I rightfully earned and what was physically presented and offered to me. I even asked XXXX, " what could I have done differently to received what was offered to me ''. She did n't even have an answer because I followed all the fine print word for word. <P/>I am very upset and feel helpless. I was hoping that speaking to a Chase supervisor would help but it ended up being more disheartening to hear a supervisor tell me " there 's nothing I or anyone else can do '' to correct this. I wanted to cry, really ... <P/>Can you please help me? The supervisor even told me that they have records of the original offer letter sent to me. I just do n't understand how they can do this .... <P/>Thank you for reading and for any help with this situation.

Company response to consumer: Closed with non-monetary relief