Consumer complaint received 2016-10-10
Company: CREDIT ACCEPTANCE CORPORATION
State: VA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
I GOT MY CAR FINANCE FROM CREDIT ACCEPTANCE ON XXXX XXXX .I HAVE MADE PAYMENT TO CREDIT ACCEPATANCE ON XXXX XXXX XXXX XXXX 2016 XXXX XXXX 2016 XXXX XXXX 2016 AND RECENTLY ON XXXX XXXX 2016. THEY SENT ME A TRANSACTION REPORT THAT SHOWS MY PAYMENT THAT I HAVE MADE SO FAR. WHICH INCLUDE NEW CAR LOAN SET UP ON MY CREDIT REPORT AS XXXX XXXX 2016 AND PAYMENT THAT SHOWS FOR XXXX, XXXX, XXXX AND XXXX BUT NOT THE XXXX PAYMENT SINCE I MADE A PAYMENT IN XXXX AND THE TRANSACTION REPORT IS DATED XXXX XXXX 2016. ACCORDING TO THE TERM OF MY CAR LOAN. MY CAR PAYMENT ARE DUE BY THE XXXX OF EACH MONTH WHICH I HAVE BEEN MAKING SINCE XXXX OF 2016 AND THE CREDITOR AGREES TO THAT. CREDIT ACCEPTANCE UPDATES MY CAR PAYMENT ON THE 15 DAY OF EACH MONTH TO THE CREDIT BUREAU THAT WOULD BE XXXX XXXX, XXXX AND XXXX. I HAVE DOCUMENTS TO SUPPORT THAT THEY HAVE NOT BEEN UPDATING MY CREDIT REPORT TO XXXX XXXX. I AM MISSING MY LAST PAYMENT THAT WOULD SHOW ON MY XXXX XXXX CREDIT REPORT FOR THE MONTH OF XXXX AND FOR THE MONTH OF XXXX AND WHEN THEY UPDATE MY CREDIT REPORT ON XXXX XXXX IT SHOULD ALSO SHOW THE PAYMENT FOR THE MONTH OF XXXX OF 2016. WHEN CREDIT ACCEPTANCE WHO CLAIMS THEY UPDATE MY CREDIT REPORT ACCURATLY. IVE DISPUTED THIS WITH XXXX BACK IN XXXX OF 2016 AND I GOT THE RESULTS BACK ON XXXX XXXX 2016 THE BALANCE THEY STATE I OWE IS XXXX WHICH IS INCORRECT. THE BALANCE FOR THE MONTH OF XXXX AND ACCORDING TO MY XXXX AND XXXX CREDIT REPORT IT SHOWS XXXX IS THE BALANCE. WHEN YOU LOOK AT THE REPORT I AM MISSING A TRADE LINE FOR XXXX ON THIS REPORT AND IT SHOWS A PAYMENT FOR THE MONTH OF XXXX AND A PAYMENT FOR XXXX. ON THAT REPORT IT STATES AS FOLLOW DATE UPDATED XXXX/XXXX/2016 LAST PAYMENT MADE XXXX/XXXX/2016. SO I AM LOOKING AT THIS REPORT AND I DONT SEE A LAST PAYMENT FOR XXXX/XXXX/2016. ALL I SEE UNDER THE RATING WHICH STATES OK IS AS FOLLOW XXXX OK FOR THE MONTH OF XXXX AND XXXX FOR THE MONTH OF XXXX. SO I CALL XXXX XXXX AND THEY STATE THAT THEY ONLY RECEIVE PAYMENT FROM XXXX AND XXXX BUT THE REPORT DATE STAES AS XXXX/XXXX/2016. ACCORDING TO CREDIT ACCEPATANCE WHICH I HAVE MADE I MADE MY CAR PAYMENT FOR XXXX, XXXX, XXXX SINCE THE OTHER PAYMNET WOULDNT POST YET IT SHOULD BE SHOWING XXXX CAR PAYMNETS AS FOLLOW. XXXX FOR NEW CAR, XXXX XXXX PAYMENT WHICH I MADE ON XXXX XXXX 2016, XXXX I MADE A CAR PAYMENT ON XXXX XXXX 2016 BUT I DONT SEE MY CAR PAYMENT FOR XXXX 2016 BUT THEY SAY THEY UPDATED THE REP [ ORT ON XXXX XXXX 2016 THAT WHEN THEY UPDATE TO ALL XXXX CREDIT BUREAU. ACCORDING TO THE LETTER I RECEIVE FROM XXXX AND XXXX XXXX SO WHERE IS MY PAYMENT. I RECEIVE MY XXXX CREDIT REPORT ON XXXX/XXXX/2016 AND IT STAES AS FOLLOW BALANCE SAME AS EARLIER CREDIT REPORT XXXX/XXXX/2016 XXXX THEY DIDNT UPDATED THIS CREDIT REPORT ON THE 15 DAY OF THE MONTH WHICH THEY ARE SUPPOSE TO DO. SAME AS THE EARLIER CREDIT REPORT DATE UPDATED XXXX/XXXX/2016 LAST PAYMENT MADE XXXX/XXXX/2016 I AM MISSING MY LAST PAYMENT MADE FOR XXXX AND XXXX. LIKE I SAY I HAVE ALSO XXXX XXXX CREDIT MONITORING ACCOUNT AS OF XXXX XXXX, 2016 THE BALANCE STILL REMAINS AT XXXX WHICH STAES THEY HAVENT UPDATED THE CREDIT REPORT AS OF. SECOND WHEN YOU LOOK AT MY PAYMENTS THAT WOULD SHOW ON MY CREDIT REPORT IT SHOWS AS FOLLOW. NEW CONTRACT FOR XXXX LAST PAYMENT MADE WHICH STATES OK IS FOR THE MONTH OF XXXX 2016 AND XXXX 2016. NO PAYMENT FOR XXXX AND XXXX 2016. I AM DISPUTING THIS ACCOUNT ON HOW IS BEING UPDATED. I AM DISPUTING THE BALANCE OWE IT SHOULD STATE THE BALANCE OWE LIKE ON MY OTHER REPORTS NUMBER XXXX I WANT CREDIT ACCEPTANCE TO UPDATE MY LAST PAYMENT THAT I HAVE MADE TO THIS ACCOUNT. AS YOU SEE IT SHOWS FOR XXXX AS NEW CONTRACT AND IT SHOWS FOR XXXX AND XXXX. THEY NEED TO LIST THE MONTH OF XXXX AND XXXX THE SAME WAY THAT SHOWS OK AS IT WAS PAY FOR THOSE MONTHS. DATE UPDATED NEEDS TO REFLEX AS CURRENT PAYMNET MADE FOR XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation