BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2019-07-28
Company: DISCOVER BANK
State: TN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
On our Discover credit card, my husband and I owed {$280.00} by XX/XX/2019. I have a recurring payment set up with our bank 's bill pay for {$200.00}, which went out on XX/XX/2019. At the time, I did not realize that the payment should have been {$280.00}, rather than {$200.00}. I always try to pay more the minimum each month, and I have never been late on a payment. Discover contacted my husband on XX/XX/2019 by phone. They were attempting to get him to pay, not only the {$82.00} that we were behind, but they also wanted the XXXX payment that was not due until XX/XX/2019. He doesn't do our budget so he told them that they would have to speak to me. He did not give them our bank account information over the phone and authorize a payment. He called me and told me about the situation, and asked me to take care of it. I immediately went online to look at what we owed, which was have been {$82.00}. Because I like to pay more than the minimum payment each month, I decided to make a payment of {$250.00}, which was made on XX/XX/2019 through Discover 's internet payment option on their website. Until then, Discover did not have our bank account information so they would have been unable to process a payment. On, XX/XX/2019, I was traveling, and I started to get epay alerts for overdrafts in my bank account. When I checked my account, I realized that Discover had withdrawn an additional {$360.00} dollars from our bank account on XX/XX/2019, which caused us to go into overdraft and be charged {$36.00} every time we use our card. We contacted the credit card company immediately to ask them to remedy the situation. Because my husband is the primary on the account, the hour that I spent on the phone with them getting passed back and forth and repeating my story counted for nothing. My husband called and spent another half our talking with them, then I had to call them and spent another 45 minutes repeating our story and getting transferred to different people before they said they would investigate the situation. I am now waiting for a response from them which they said would take up to 48 hours. Meanwhile, not only are we out the {$360.00} dollars that we had earmarked for our travel, but we also have hundreds of dollars in overdraft charges. Please help us recover our funds!

Company response to consumer: Closed with explanation
Consumer complaint received 2019-07-04
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of Identity Theft. I contacted the Federal Trade Commission and filed a complaint # and contacted the police department and obtained a police report # which both are attached.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-07-04
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I am a victim of Identity Theft. I contacted the Federal Trade Commission and filed a complaint # and contacted the police department and obtained a police report # which both are attached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-07-07
Company: WELLS FARGO & COMPANY
State: NC
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Wells Fargo Auto, please refer to this complaint which has to do within your company. I have submitted a couple of complaints to the FTC and NC AG. I also called Wells Fargo Auto this day and was told about third deferment. 






Your complaints XXXX XXXX XXXX XXXX Loan Struggling to pay your loan WELLS FARGO XX/XX/2021 Open Sent to Company XXXX XXXX XXXX XXXX Loan Managing the loan or lease WELLS FARGO XX/XX/2021 Closed Company responded XXXX XXXX XXXX XXXX Title loan Loan payment wasn't credited to your account WELLS FARGO XX/XX/2021 Closed Company responded XXXX XXXX XXXX XXXX Title loan Vehicle was repossessed or sold the vehicle WELLS FARGO XX/XX/2021 Closed Feedback provided XXXX XXXX XXXX XXXX Loan Struggling to pay your loan WELLS FARGO XX/XX/2021 Closed Feedback provided XXXX XXXX XXXX XXXX Domestic ( US ) money transfer Fraud or scam XXXX XXXX XXXX XXXX XXXXXX/XX/2021 Closed Sent to Regulator FTC

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-17
Company: Experian Information Solutions Inc.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
In XX/XX/XXXX the Veteran 's Administration ( VA ) reported a debt on my credit report of approximately {$1800.00} due to an over payment made by them. At the time I was stationed abroad as a XXXX, on U.S. government orders. The VA erroneously mailed notification of this over payment to an out of date address.
I did not learn about this debt until XX/XX/XXXX of XX/XX/XXXX.
On XX/XX/XXXX I paid the debt in full in a single payment to the VA. The VA did not process this payment until XX/XX/XXXX. I have a letter from the VA confirming payment in full.
On my XXXX and XXXX credit reports the debt is shown as being paid in XX/XX/XXXX. On my Experian report, it currently shows the debt as in collections as of XX/XX/XXXX.
Initially, my report showed the debt as being in collections as of XX/XX/XXXX, but I filed a dispute with Experian in XX/XX/XXXX.
As a result of that dispute, my credit report was updated to reflect the debt as being collections in XX/XX/XXXX. I called Experian to report the information as inaccurate and was told that only the VA could change the information on file, and I would need to call them. When I called the VA, they confirmed that their records showed that the debt had never gone into collections and that it had been paid in full in XX/XX/XXXX, but stated that the only remedy they could provide is a letter confirming this information to Experian, and that it was my responsibility to correct my own report.
The letter the VA provided me with is the same confirmation letter they provided earlier, stating that the debt had been paid in full in XX/XX/XXXX. When I disputed the information again, also in XX/XX/XXXX, Experian changed my report to show that the debt went into collections in XX/XX/XXXX - which is less accurate than it had been initially.
The information should state that the debt was paid in full as agreed in XX/XX/XXXX instead of stating that the debt is in collections as of XX/XX/XXXX. The dates of pay off are important because it impacts when the information will fall off my credit report, and reduce it 's impact on my credit score.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXXXXXX XXXX XXXX has violated my rights. 

15 U.S.C. 1681 Section 602 A States I have the right to privacy.

15 U.S.C. 1681 Section 604 Section 2, Also states that a consumer reporting agency can not furnish an account without my instructions.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX has violated my rights. 

15 U.S.C. 1681 Section 602 A States I have the right to privacy.

15 U.S.C. 1681 Section 604 Section 2, Also states that a consumer reporting agency can not furnish an account without my instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-17
Company: CITIBANK, N.A.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
Promotional Payments are not being allocated accurately. I have to call Customer Service to pay the outstanding balance first or allocate a payment to the correct promotional balance. The customer service representative indicated this is an ongoing issue that has no solution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-17
Company: Coinbase, Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
Coinbase has been taking no action to resolve my fraudulent identity verification. I have been locked out of my assets with my account frozen since XXXX. They had no problem taking my money and allowing me to trade up to the amount of over {$10000.00}, then began requiring identity verification. It was only a problem because they did not recognize any address and provided me with false identity verification questions. 
I have tried to contact them in a regular basis since mid XXXX. No minimal correspondence and no resolution. They even drop my calls when I call customer service and do not call me back. They hang up on me after I get connected with an agent more than once as well. 
I need access to my funds as it is unlawful and fraudulent to hold my funds with no explanation nor attempt to fix the problem. As a result I have lost thousands in trading possibility as well as investing at times that would have profited me signinficantly. There have been damages in excess of {$10000.00}.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-04
Company: AFNI INC.
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I have an unverified account from AFNI, INC.. I had previously disputed this account. I have never done business with AFNI, INC. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.1692g, I dispute the validity of the debt purport I owe. I request that AFNI, INC. provide verification of the following : 1. The original Application or contract ; 2. Any and all statements allegedly related to this debt ; 3. Any and all signed receipts ; 4. Any and all canceled checks ; 5. Original date of default and collection activity begin 6. Whether you purchased the debt, and if so, the amount paid for the debt 7. The date ( s ) the debt allegedly accrued ; 8. An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that AFNI, INC. Cease and Desist all further communications and collection actives and provide the verification of the purported debt.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Debt was removed from my credit report after not being able to validate the debt as per my right to FCRA. Then re added back on there which is a direct violation of my FCRA.
A consumer reporting agency shall provide to a consumer in writing, no later than 5 business days after the date of the reinsertion : ( I ) a statement that the disputed information has been reinserted ; ( II ) the business name and address of any furnisher of information contacted and the telephone number of such furnisher, if reasonably available, or of any furnisher of information that contacted the consumer reporting agency, in connection with the reinsertion of such information, and ; ( III ) a notice that the consumer has the right to add a statement to the consumer 's file disputing the accuracy or completeness of the disputed information.
I received no such notification and this is a serious violation of the FCRA. I am requesting that you furnish this information within 15 days. If you do not provide the information requested, you must delete ( this/these ) account ( s ) as required by the FCRA. Please send me a copy of my updated credit report after you have completed this request.
I request that these debts are removed immediately as they do not belong to me.
I contacted the credit bureau and there was no validation provided XXXX from XXXX, XXXX XXXX 2017 at XXXX provide any validation about the debt that is allegedly owed. I am extremely upset that my rights were violated and will attempt to take legal action of necessary. 
==

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-27
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
I have sent Certified letters to all XXXX credit bureaus to have this bankruptcy removed from my credit report and I have received the same response " This item has been verified through a third party reporting agency " I have a letter from the US District Court stating they do not verify to anyone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
To whom it may concern Ive been a loyal customer with Wells Fargo for more than 20 years Ive never had an issue with fraud until it happened on XXXX XXXX I was at work here at a XXXX XXXX, in XXXX, Fl around XXXX XXXX  I received a fraud alert via email, I immediately contacted Wells Fargo which by that time a representative said that charges was made on my Wells Fargo credit card which was a total of roughly XXXX plus charges was made In XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXXXXXX XXXX XXXX  Im overwhelmed and been XXXX  XXXX XXXX XXXX  because Wells Fargo has been unhelpful Im an elderly woman who is feeling betrayed because Ive been a customer for over 20+ years and this is how Im treated Ive provided Police Reports, Work Schedules.Its been over 4 months and still nothing is being done for the unauthorized transactions which I did not authorized nor am I aware of anyone who would do such a thing as committing fraud. Wells Fargo expects me to recommend their services to my colleagues no way! until my situation is fixed I may consider.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-11-22
Company: ALLY FINANCIAL INC.
State: MA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I paid off my loan to loanadministration ( https : //ally.loanadministration.com ) on XX/XX/XXXX and they have almost {$11000.00} in the ecrow balance and they are saying it will take a month to get that money back. I wind this completely unacceptable and need to get my money ASAP.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-08-26
Company: A.R.M. Solutions, Inc.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I set up a 13 week Sunday only subscription on XXXX XXXX. I paid in full the amount of {$45.00}. I have an emailed receipt with all this information. Prior to my subscription ending I logged in and cancelled my subscription since then I have received many emails trying to get me to subscribe again, but never a debt notice until I received this one in the mail for {$24.00}. I believe they have sent this on mistake to the wrong person.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-10-17
Company: WELLS FARGO & COMPANY
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
XXXX XXXX called me claiming to own title to my debt to a XXXX account that is no longer in now Wells Fargo 's system. used current personal information to contact me and threatened to hurt my credit as well as put me in XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: Experian Information Solutions Inc.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
I AM WRITING TO DELETE THE FOLLOWING INFORMATION IN MY FILES. THE ITEMS I NEED TO DELETE ARE LISTED IN THE REPORT. I AM A VICTIM OF IDENTITY THEFT. I DEMAND THAT YALL REMOVE THESE ITEMS TO CORRECT MY CREDIT REPORT IMMEDIATELY! I HAVE ENCLOSED AND SENT THE FEDERAL TRADE COMMISSION THE INFORMATION ALONG WITH THIS AFFIDAVIT. I DEMAND THESE ITEMS GET REMOVED. IF NOT I WILL PROCEED WITH GETTING MY ATTORNEY INVOLVED WITH THIS INCORRECT INFORMATION THAT YALL ARE REPORTING.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-27
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Didn't receive terms that were advertised

Complaint:
On XXXX/XXXX/XXXX around XXXX XXXX I went to the Santander Bank website and saw an offer for a {$220.00} bonus if I open a checking account and have direct deposits totaling {$500.00} or more in the first 90 days and have the account open for more than 90 days. I applied for a new account, successfully opened as of XXXX/XXXX/XXXX, completed the requirements, and did not see the bonus on my account after 120 days. I called the bank on XXXX/XXXX/XXXX and they said they would open a case and look into it. I called Santander back on XXXX/XXXX/XXXX and find out that they have denied me the bonus because they claim that the promotion code ( XXXX ) was not applied during my application. However, I have the application card that clearly shows that the promotion code was used.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructionsI

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-12
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX XXXX has violated my rights. 

15 U.S.C. 1681 Section 602 A States I have the right to privacy.

15 U.S.C. 1681 Section 604 Section 2, Also states that a consumer reporting agency can not furnish an account without my instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-04
Company: Paypal Holdings, Inc
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
{$700.00} was sent to me through paypal by a real person who I met physically. He then tells paypal his card and phone was stolen a week later and files unauthorized use. Paypal debits the {$700.00} from my account resulting in a negative balance and a debt on its way to collections if I do not pay it. I have already submitted a payment to the collector who called me on their behalf. I should not be held responsible for a person trying to take advantage of the protection in place for people who actually lose their things. He is obviously lying and he did send me the money I watched him do it. My credit score is important to me I can not have this debt go to collections nor can I fully afford to pay such an unexpected amount in the 120 days which as I am typing its down to 80 or so left. Paypal refuses to help me and sides with the buyer/sender. I am unable to fight or respond to this in any form. He was able to open a case and have it closed in his favor with no defense allowed on my behalf in any form. I asked is there anything I can do they said no, and I owe paypal the money in question. This is ridiculous, I have done research and many others like myself have lost way more money due to people doing this to them in this exact same way. They make a purchase from you or send you money then turn around and say they did not do it. Then your stuck owing money to the company they used to to send said money. In this case its paypal. They will not help me I need some form of help. They even have in their fine print any problems you have with us they'll hire their own lawyer/arbitrator and you'll be billed for it and im sure he or she finds in their favor. How can they be allowed to do business like this and we the consumers lose no matter what and can not even do anything to defend ourselves?

Company response to consumer: Closed with explanation