Consumer complaint received 2017-01-14
Company: SLM CORPORATION
State: VA
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I applied for a Sallie Mae private student loan XX/XX/XXXX and was approved for {$25000.00}. My family was unwilling to co-sign for me so I asked one of my father 's friends whom I did not know personally but was informed he was very wealthy. I asked, gave him all the paperwork, and sent him the Sallie Mae link to complete all the required consigner forms and relevant documents. The loan gets approved, and I get my first disbursement XX/XX/XXXX. My school informed me that my XX/XX/XXXX financial aid check is scheduled to be sent to my University ( XXXX XXXX University ) in Virginia - XXXX XXXX - on XX/XX/XXXX. I called Sallie Mae to confirm, because I have already registered for full-time enrollment, and tuition is due within the next week or two. Sallie Mae first accuses me of paying my consigner to consign on my behalf, which I would love to express my frustration about this accusation : 1 ) because it 's completely not true - I did not and could not afford to pay someone in advance to consign for me - it 's frustrating because the underlying logic to this accusation is incomprehensible- How can I pay someone enough money to convince them to consign on my behalf if the reason I need that individual to consign on my behalf is because I have no money to begin with. Last semester I got a XXXX ( literally XXXX % on every singe graded asssignment ) ask for any one of my proffessors 's email addresses and you can ask them yourself. I did the same thing at Virginia XXXX four years in a row, and managed to complete 4 years in the XXXX XXXX program with a cumulative GPA of XXXX. I got offered full-time employment from XXXX XXXX before I started my XXXX year at XXXX XXXX. Back to the loan- one employee, " XXXX '', in the fraud department at Sallie Mae refused to provide me with his identification number ( employee ID # ). He also refused to give me his last name which I 100 % understand. However, according to another Sallie Mae employee he is legally obligated to provide me with his employee ID number, which he refused to do. He also refused to provide me with any information regarding how to contact Sallie Mae 's legal department. Well, first he agreed, and about 10 seconds later he changed his mind and stated " no, I am not going to provide you with that information ''. Yea, this is a ridiculous story. It gets worse.. the remainder of the {$25000.00} student loan disbursement ( which is actually {$8500.00} ) is currently still " pending '' and I have already registered for all my courses and met with my academic advisor. I called Sallie Mae 4 times today and spoke with XXXX different employees. None of whom gave me a solid answer regarding why my funds have not been disbursed on the date scheduled and are currently " pending ''. No other updates and or information regarding why the disbursement is being withheld from me indefinitely was provided to me. My University personally told me two weeks ago that the remainder of the financial aid I was approved for- the school and Sallie Mae both approved this amount was to be disbursed today ( XX/XX/XXXX ). You have my permission to publish all of the information before the end of this sentence. 

My name is XXXX XXXX XXXX, my birthdate is XX/XX/XXXX. I transferred out of XXXX XXXX courses shy of XXXX- my father became very such and spent weeks in the hospital so I decided to drop all of my studies and spend the next 3 months at the hospital day and night taking care of my father. Financial Aid was deemed as the only way for me to re-enroll in a XXXX program near my family 's home- the hospital bills exceed the amount of innapprooriate remarks XXXX has made within the past month or two. 
Please help me get my remaining - already approved - financial aid disbursement from Sallie Mae and XXXX XXXX University

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation