Consumer complaint received 2017-09-26
Company: BARCLAYS BANK DELAWARE
State: TN
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I am reporting this complaint on behalf of timeshare members who have reached out to me. XXXX XXXX is an obscure publication but we have received 150 timeshare complaints. We received the following six over the weekend. The company has responded by saying, " If something was important to you, it should have been added to the contract. '' The oral representation clause provides no means to stop deceit and bait and switch. After receiving the complaints over the weekend, I wrote this article for those facing foreclosure : XXXX XXXX XXXX It is not necessary to forward the complaints to XXXX XXXX. Nothing will happen. I am providing the information to the CFPB in the hope someday someone will care about deceit widespread and endorsed top down. I have interviewed or heard from ten current and former timeshare sales agents supporting the members ' complaints. One member in her XXXX fears she will lose her home because of a deficiency judgment, according to the person who reached out to me. 

I also sent the complaints and the following note to the following individuals. Several families contacting us are financially devastated. All I can do to help them is direct them to file regulatory complaints. I would prefer you not contact XXXX. First XXXX and XXXX executives I learned wanted to accuse me of " Capping and Running '' or soliciting for lawyers. I am not compensated. I have received no compensation from any timeshare member or attorney in any form except several lawyers edit my articles. Next, I was told a XXXX attorney said I was practicing law which my lawyers say is nonsense. In other words, the goal is to behead the messenger. No attempt to my knowledge has made to correct deceitful practices. My husband is XXXX years old. I am XXXX. We were up-sold by XXXX. Our daughter lives in XXXX. We were told they were adding XXXX hotels. It would take {$12000.00} approximately in maintenance fee dollars to stay one week at the same hotel booked online for {$2800.00}, checking year round. 

To XXXX XXXX, XXXX XXXX XXXX, XXXX PR firm XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX for Violating XXXX 's Code of Ethics XXXX XXXX XXXX : XXXX These are six complaints from the weekend from members who have reached out for help. XXXX refuses to help them. The response is, If it was important to you, you should have had it added to the contract or Your QA session was recorded. 

I hope XXXX XXXX reads XXXX Code of Ethics after reading the complaints below. Out of 144 XXXX complaints, 139 allege they were upsold to the next loyalty level as that being the only way to sell points and the well-known XXXX cents point to pay maintenance fees, and the dueling agents from Hawaii and the mainland convincing the member they should not have purchased points from the other side of the ocean, although Hawaii complaints have slowed. 

Complaints against the Virginia sales centers are increasing. In my opinion, the Virginia Attorney General, via XXXX, has no interest in pursuing complaints. Someone who worked the XXXX XXXX market for decades, hysterical over XXXX complaints warned me that the Virginia AG would take no interest. 

There is no reason to send this report to XXXX. They could care less. I would like XXXX XXXX to know she is not alone. There are many telling us they will be forced to foreclose. Most can not afford a lawyer. 

XXXX XXXX XXXX Complaints : # 139 - {$140.00} from XXXX XXXX through XXXX XXXX, 2017 Please help! We want to start a new class action lawsuit for XXXX XXXX XXXX. Besides the high pressure sales experience they straight LIED to us numerous times about their sampler package and are being given the round around every time I call. My husband and I could n't believe how much they lied about! 

Then they went through a copy of the contract while they said our contract was " printing '' so assumed they were n't lying when they brought the real contract to find when we got home and tag through it more they were lying about that too!! After a hour tedious sales presentation where they make you feel like your not good parents for not taking your kids on vacation we were wore down by the time we did the sampler and did n't think legally they could lie pretending they went over the entire contract to find out we were just scammed into signing ... i am sure they do this to all their sampler customers so could be proven easy with some phone calls to sampler purchasers ( they also mentioned being bought out by a much larger company not too long ago but are keeping the XXXX XXXX  name ). 

# 140 Arizona resident When I researched what the sales agent told us we learned the sales agents lied so we cancelled. 

# 141 A female in her XXXX is being helped by # 140 through the foreclosure process. She has depleted her retirement savings. She is in fear of losing her house because of a XXXX XXXX  and Barclaycard payments. She can not travel so the points are useless. XXXX has been of no help. # 140 said she is contacting all their local television stations and newspapers. 

# 142 We were told to buy points at the price we purchased because XXXX bought XXXX and they will raise the price per point to {$8.00}. We were not aware XXXX points are worthless on the secondary market. 

Virginia Sales agent XXXX XXXX told us we would be able to refinance at XXXX XXXX at 6 % for ten years. XXXX XXXX does not offer this. Fees were not what they promised. 

This is not the first complaint against XXXX XXXX. XXXX told him they will not cancel the loan and reminded him the QA session was recorded. I warned XXXX that recording the QA will only benefit XXXX. Typically, the sales agents say, dont tell anyone about this because it is not public and I could get in trouble or something similar. I have purchased points. The QA section is nothing but a checklist and by that time the buyer is so wiped out they just want it to end. 

# 143 We were told to buy more points because we would be able to pay our maintenance fees with points and XXXX is starting a buy-back program next year. 
# 144 is a XXXX XXXX. She is working on an article about the traveling band of XXXX XXXX XXXX. 

Told the guy we were financially strapped and payments were too high. He said we needed to refinance and get " indemnity insurance '' ( has anyone heard of this? ). He was going to drastically lower our monthly payments AND we would no longer have to pay membership fees. We were ready to make it happen. Low and behold, he could n't make the payments as low as he thought, but they would still be lower than we were paying. But wait! There 's more! If we act immediately, he could almost triple our points for the low price of {$4000.00} ( which would be lumped in and our payments would be slightly lower than we are currently paying ). My husband looked at the paperwork and realized we were n't refinancing at all. We currently owe around {$12000.00}, and the new paperwork said over {$30000.00}! How can these people sleep at night?! We were talking about trying to get out of debt and the financial strain this has put on our family and they lie and deceive us to get us into more debt?! Thank goodness we ran before we signed. 

When I asked the name of the resort and the agent : We have no resorts near us, so it was a group that travels around the nation to " help '' owners who ca n't attend one at a resort. It was in XXXX. The guy said he was n't a direct employee of XXXX, he was an XXXX XXXX hired by them ( to build our trust ... '' I know their dishonest methods. They wo n't tell you this, but I can because I have nothing to lose '' ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation