Consumer complaint received 2016-08-04
Company: WELLS FARGO & COMPANY
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Loan Number : XXXX Summary : I am filing a dispute against Wells Fargo Home Mortgage because this bank wrongfully foreclosed on my primary residence on XXXX XXXX, XXXX more than 180 calendars ago and both liens on my XXXX residence have not settled which is against federal consumer financial laws. I have not received any written settlement documentation/notice within the 45-60 days timeline from Wells Fargo Home Mortgage third party service provider XXXX XXXX, XXXX as mandated by federal consumer financial laws. Additionally, I sent a complete loan modification application package to the Bank, see attachment 1. My loan modification application package was received per telephone confirmation conversation on a recorded line with XXXX XXXX on XXXX XXXX, XXXX which occurred at XXXX central time zone and my loan modification application package was never reviewed, refer to attachment 2, attachment 3 and attachment 4. 
Background : On Friday, XXXX XXXX, XXXX, I contacted Wells Fargo Home Mortgage to find out if the Bank has already sent the excess proceeds to FHA the owner of my XXXX lien. I acquired a XXXX lien after repeatedly applying Wells Fargo Home Mortgage for a loan modification from XX/XX/XXXX to XX/XX/XXXX and this prior modification that was not fully complete because I was unemployed when my prior loan modification was approved on XXXX XXXX, XXXX, refer to attachment 12 for further details. However, I kept applying for any available loan modification mortgage assistance programs and the Bank repeatedly denied my requests to modify my loan, see attachment 13. I appealed Wells Fargo management 's decision and once again my request for assistance was denied ; refer to attachment 13 for further details. Nevertheless, I specifically contacted the Bank since Wells Fargo Home Mortgage third party provider ( XXXX XXXX, XXXX ) failed to provide me with written settlement documentation 45-60 after this wrongful foreclosure transaction had occurred more than 115 calendar days ago, refer to attachment 14. Basically, I was transferred to several representatives and XXXX XXXX Home Preservation Specialist refused to accept my phone call in order to provide a response to my follow-up questions. 

Then I requested to speak to XXXX XXXX, Executive Resolution Specialist Customer Care and Recovery Group. I was told he was unavailable. I inquired specifically about proceeds status of my account and the Wells Fargo representative stated that she could not provide me with any information from the Bank 's internal management information systems ( MIS ). The Bank 's internal MIS did not contain any new information on my loan file. Then the representative transferred me to XXXX XXXX who stated he did not know where the proceeds were for my loan number XXXX. He did not know if FHA received the excess proceeds from the wrongful foreclosure sale of my XXXX residence in the amount of {$270000.00} and Wells Fargo XXXX lien position has not been paid as of Friday, XXXX XXXX, XXXX. I asked XXXX XXXX why the accounts have not been paid since the Bank wrongfully foreclosed on my owner occupied XXXX residence more than 115 calendar days ago. I thought my question was simple since XXXX XXXX is an " Executive Resolution Specialist Customer Care and Recovery Group. '' Surprisingly, XXXX XXXX responded to my question by " stating my complaints never focus on this issue. '' He would have to contact the settlement area to find out where the proceeds are because my account has not settled. This clearly demonstrates Wells Fargo Home Mortgage inability to adequately maintain ongoing and accurate records which further illustrate management 's in ability to comply with federal financial laws and written federal mandates that have been instituted against the Bank since XX/XX/XXXX after the financial meltdown.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation