Consumer complaint received 2017-03-07
Company: Navient Solutions, LLC.
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I was steered into a deferment program and was not informed I 'd be accruing interest during the deferment period. I was not informed of any other repayment options. Payments were misapplied on days other than automatic payment that were applied to interest and not principal balance. A loan I was set to pay off in a couple years was put into a long term loan without permission ultimately causing me to pay so much more in interest over the years. 
While enrolled at XXXX university I was notified that although I started the semester there was n't enough financial aid to cover so the counselor found private loans to cover the difference, I was not explained interest rates nor was I given any documentation of these loans. I was only sent an email that she was able to find loans to cover my tuition so that I would not be kicked out of school. I just agreed in fear that I would n't be able to attended class and it would put me behind in my program. The adviser never followed up with me to go over my loans nor instructed me of the details of the loans. After graduating, I was harassed by XXXX and told I owed {$8000.00} or I would not get my degree. I had to beg for a payment plan where I paid around {$2000.00} up front then around {$1200.00} a month until it was paid. I started paying my student loan 6 months after graduation but the payment was so high I tried calling to lower it and was told I could n't. So I did n't pay because I could n't and then was threatened and told my loans were in default and affecting my excellent credit. I did n't know what to do until I spoke with someone who explained I could get my loans out of default but would have to enroll in deferment program where I paid around {$50.00} a month for 9 months then there would be a few months until my loans were taken over and out of deferment and I would start paying then. I was never informed I was accruing interest and did not know I had multiple loans with varying interest rates - rates 3x the national rate. I was never explained anything nor given any information explaining my loans and what they all meant. It 's like the computer was orchestrating my finances behind my back. When I got out of deferment my monthly payment was MORE a than my payment I could n't afford. It was around {$800.00} a month ... I paid the first month bevause I was scared I 'd ruin all the work I 'd done in the last year and then when I finally figured out how to access my loans online I reached out to navient and spoke with someone and was able to get my payment lower because I was now a stay at home mom and did n't have an income however the {$800.00} I paid the months before could not be refunded - it we straight to the interest ... which has accrued nearly {$8000.00} since the deferment program. There were also issues with automatic payment setup - it took a month to take affect so I had to pay by phone and then the automatic payment set up on a different day so it calculated more interest since it was a date that navient chose. I reached out to navient and did not hear back regarding this. I feel like navient cheated me and took advantage of me during my weakest moments. I also feel that because of the way they applied payments to loans of their choosing, I was no longer eligible for certain options. I was told I was in a 25 year repayment program however when I had someone look at my account they said it was actually a 30 year repayment program. I 'd like to get all the financial information regarding all my loans that I 've ever taken out, including proof on my private loans that I agreed to what I was signed up for and where those monies went. There seems to be missing money. I 'd like all the information regarding the forebearance and deferment program I was enrolled in and also all the details of interest rates and loan terms. I 'd like someone to look into why I was enrolled ina high payment program after deferment.

Company response to consumer: Closed with explanation