Consumer complaint received 2016-05-30
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
I have been a Chase Bank deposit customer and a Chase Credit Card customer for over 30 years. Chase Bank cancelled my credit cards on XXXX/XXXX/16, which I learned about on XXXX/XXXX/16 when I went to make purchases at XXXX retailers and my card was declined. I called Chase Customer Service, was told my credit card accounts had been closed, and when I asked why I was told that no reason would be given. I have an excellent credit record, making timely payments, with a FICO credit score of XXXX. I then went to a Chase Private Banking location in XXXX that same day to try and get an answer, and was told that the account was being closed by the Compliance Department, the decision was irrevocable, and that they would provide no reason. I then received a letter from Chase Customer Service on XXXX/XXXX/16 stating that my credit cards had been closed and the Bank was also closing my checking and savings deposit account on XXXX/XXXX/16. I called the number listed on the letter to inquire again as to why, and was told again that is was because of Bank policy and the reason would NOT be provided. Because Chase mentioned that Compliance had made the decision to close my accounts, in my mind that implies that it might be because of some type of suspected inappropriate or suspicious activity in my accounts. If that is the reason, or if Chase believe I am a poor credit risk, then I believe I have a right to know the reason, in order to defend myself against such allegations, particularly if Chase 's decision to close my accounts might have an impact on my credit report or credit rating, which could affect my ability to secure a loan elsewhere in the future should I need to, obtain banking services at another institution, or my ability to seek future employment. If Chase 's reasons is for some suspected unusual or suspicious activity, if Chase had performed any sort of proper due diligence and asked me any questions about any activity in any of my accounts, I would have been happy to provide that information ( Chase could have easily contacted me as they have my address, email address, home, cell and work numbers, and text number ). I never received any such inquiry from Chase. I would like a written explanation of the following statement Chase made in their letter to me on XXXX/XXXX/16, advising me that Chase had decided to close my credit card accounts : " After carful consideration, we decided to close your credit card accounts on XXXX/XXXX/16, because of unexpected activity you conducted on this or another Chase account. '' I want to know what his supposed " unexpected activity '' was. Based on my extensive relationship over the years with Chase and the revenue that they have made on my account over the years, I believe I had a right to know. I and my financial advisor need to be able to ensure that Chase 's decision has no impact on my reputation, on my credit report or credit rating, and that it does not adversely impact my ability to obtain financial services from other banking institutions in the future. Because of the way Chase handled the closure of my accounts, failure to provide me with the information I am requesting I believe is a violation of federal UDAAP regulations.

Company response to consumer: Closed with explanation