Consumer complaint received 2022-12-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022 XXXX XXXX XXXX XXXX {$800.00} via XXXX Bank in to my Wells Fargo checking account. On XX/XX/2022 Wells Fargo with XXXX {$800.00} and sent it back to XXXX not referring to XXXX XXXX just XXXX and said it was an unauthorized transaction. I contacted Wells Fargo and was told to contact XXXX. I asked them why would XXXX talk to me I don't have an account with them. They told me to contact XXXX XXXX which I did and she never filed a fraudulent claim with XXXX saying this was an unauthorized transaction. Both her and I have been on the phone with both XXXX which claims they never received a credit. And when the money was returned by Wells Fargo it never referred to XXXX XXXX her name was not mentioned anywhere it only said unauthorized transaction case # XXXX. She was never returned the money. She has never been credited {$800.00}. Needless to say XXXX has a strict clause that if you send money and it's the wrong account or anything is wrong it is not refundable PERIOD. XXXX has never refunded XXXX XXXX {$800.00} and {$800.00} was taken out of my bank account without my authorization or knowledge. Wells Fargo has since on XX/XX/2022 come out with a new XXXX transfer addendum and I refuse to sign it because in this new policy it says Wells Fargo at any time can go into your account and take any money at there own discretion which was not what I have ever agreed too or signed off on. Wells Fargo has restricted me to only being able to use my bank account with them to having to go into a branch and get any transaction history due to the fact that I won't sign off on any new online banking agreement with them. I'm presently closing all my accounts with them. I'm out {$800.00} because Wells Fargo sent money back to XXXX to someone unknown and when I ask for backup paperwork all I got was XXXX bank statement when transaction was wired in and XXXX bank statement when money was taken out. That is what they based there decision on. And a letter saying it was at Wells Fargo discretion to do so and I basically had no rights to my money and too bad this was not fraud and they took no responsibility in in anything they did I was out {$800.00}. I have all the back up paperwork needed to show there decision etc. I have there new XXXX transaction addendum dated XX/XX/2022. My transaction was done on XX/XX/2022 and refunded on XX/XX/2022 a month prior to there change in policy. There warning when you send money via XXXX is a flat out lie to the public because per Wells Fargo they have the right if a transaction is claimed as fraud to go into your bank account take money and it's up to you to get it back even when the money was never returned to sender and they can't tell me were it is neither can XXXX tell the sender. Wells Fargo basically has all rights to do as they please with whoever money they have in there bank and we have nothing we can say about it. We are just out the money. XXXX XXXX no longer has an account with XXXX either so it's hard for her to reverse a charge or claim fraud. She is willing to go to court with me or notarize anything saying she was never returned the money. Wells fargo needs to give me my money back and figure it out with XXXX not just take money out of my account without any permission from me. I never signed there new agreement dated XX/XX/2022 and I've attached the notice you get when you send money via XXXX which is obviously nothing but misleading and Wells Fargo leading on there clients and lying to them

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation