Consumer complaint received 2016-07-10
Company: ProCollect, Inc.
State: MI
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
I used to live in Campus Habitat Apartments for 3 years from XX/XX/XXXX to XX/XX/XXXX. The place was filthy disgusting and consistently was being bought out by a new management company every few months. They also had buildings with condemned apartments in them and almost were shut down due to how disgusting they are. 

A few months before our lease ended, our kitchen started to leak water from somewhere. We did n't know if it was dishwasher, sink what it was but it got to the point that we had about XXXX-XXXX inches of standing water in our kitchen. We made numerous phone calls to the office asking for someone to come take care of it and they refused. We let them know that if they did not take care of it we would not pay rent until they did. So we lived there for 2 months without paying rent and the problem never being fixed. Our apartment continuing to leak water all over the kitchen every time we cleaned it up again. When we moved out, we went to the office to hand in our keys and let them know that we did not clean up all the towels and stuff we had on the floor due to the water damage because it was not our fault and we were disgusted. We also let them know that the rent would not be paid for that because part of our lease states they were to respond to maintenance requests and they never did so since they did n't hold up their end of the lease agreement, we would not pay. We lived with a flooded kitchen and disgusting smell of molded wet towels barely even able to cook or pack up in our kitchen. I gave them the address to our new apartment for my security deposit and such and left. 

1 year later I go to apply to a new complex with my boyfriend and I find that I am declined. When I ask why they state it was because I owe money to XXXX XXXX and that it 's on my credit report. This comes as a shock to me as I had moved out of that apartment over a year ago and have never received a phone call, letter, invoice nothing stating that I owed any money to them. I knew that I had refused to pay rent for 2 months but since they never sent anything to me asking for payment nor contacted me about it on the phone, I assumed they let it go as they were wrong by not making my apartment XXXX livable and I could take them to court over it. So I contacted them after looking at my credit report and seeing that on XX/XX/XXXX they placed me with a collections agency regarding my past due money. When I contacted them I asked what besides my rent they were trying to claim I owed them, as my rent was not enough to equate to {$1100.00} at all. They claimed I owed for some damages, repainting and re-carpeting and such as well because they had no record of anyone 's move in sheets that were filled out 3 years prior since they company had been bought out by so many different new management companies during that time. They also could not provide me with a written statement or invoice for a breakdown of the charges they told me just to come in and write a check. At this point it was also yet another company that owned them than what it was when I moved out. I expressed that I wanted a manager to call me back immediately to dispute this because it was absolutely obscene and I never received a phone call. To this day, I still have not received a phone call, written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation