Consumer complaint received 2015-06-10
Company: NATIONSTAR MORTGAGE LLC
State: TN
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I am writing to the CFPB today regarding past appraisal fraud violations against Nationstar Mortgage as the servicer of my XXXX loans. I have been addressing these issues with Nationstar Mortgage for over a year but have been met with their stock response that " the error asserted within your correspondence did not occur '' even though I witnessed it occur and Nationstar Mortgage never investigated my claims ; my valid claims have fallen on deaf ears to date. 

With that said and in the midst of addressing past appraisal fraud violations, Nationstar Mortgage has now also engaged directly in appraisal fraud when they hired XXXX, a Nationstar Mortgage subsidiary, to appraise my property at a unreliable and high enough level to disqualify me from mortgage assistance. In fact, Nationstar Mortgage has graciously increased the value of my home by more than {$60000.00} in just nine months ( from XX/XX/XXXX to XXXX ) surpassing the national average without even walking up to the front door to see the termite issues that we are presently dealing with that not only would devalue our property, but would also make it impossible to sell until rectified. In fact, I have attached a laundry list of necessary repairs on the property that would have been evident to any qualified appraiser if they had requested access to the home or as stated above, had simply walked around the property, which they did not when appraising the property. 

Below, I have outlined the complaints against Nationstar by violation and have attached the original complaint submitted to the State of Tennessee Department of Financial Institutions that prompted this correspondence:XX/XX/XXXX APPRAISAL FRAUD DETAILS XXXX XXXX XXXX XXXX colluded with his good friend and appraiser, XXXX XXXX , to ensure that the predatory refinance would go through so that XXXX XXXX and XXXX XXXX would get paid as much as possible while clearly committing mortgage fraud. In fact, I recall XXXX XXXX asking XXXX XXXX, " How much do we need to appraise the house for to make the numbers work? '' during the appraisal process. 

Despite the county records reflecting the value of my home per the tax assessments at approximately {$550000.00} for the years prior to the refinance, XXXX XXXX appraised the house for {$810000.00} ( almost {$300000.00} over value ) in order to qualify me for the refinance as evidence by the attached originating documentation. XXXX XXXX even falsified my name on the appraisal to further cover up the appraisal fraud by utilizing the alias " XXXX XXXX '' instead of the truthful name " XXXX XXXX XXXX '' as recorded on other documents and evidenced by the attached. 

XX/XX/XXXX APPRAISAL FRAUD DETAILS As stated above, Nationstar Mortgage appraised my property in XX/XX/XXXX at a value of {$590000.00} without ever entering the property or providing a copy of the appraisal as they allege they sent to me per their correspondence. 

This month ( XX/XX/XXXX ), I was informed by XXXX ( Agent ID # XXXX ) at Nationstar Mortgage in their bankruptcy department ( I am not in bankruptcy ) that XXXX had appraised my property back in XX/XX/XXXX for the falsified value of {$650000.00} as evidenced by the attached. Nationstar further stated that they sent me a copy of the appraisal but I have yet to receive it even after requesting a copy at the beginning of this month, which throws up additional red flags and possible collusion between Nationstar and XXXX. 

Since Nationstar Mortgage refused to investigate my claim and even worse, committed appraisal fraud after discounting my appraisal fraud complaints, I feel that I have no other choice but to address these issues directly with the CFPB in order to get the answers that I have sought from Nationstar mortgage for years. 

I thank you for your time and consideration with this matter!

Company response to consumer: Closed with explanation