Consumer complaint received 2023-08-08
Company: Block, Inc.
State: OK
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Charged for a purchase or transfer you did not make with the card

Complaint:
XX/XX/2023 My friend, XXXX XXXX and I both needed a transmission for our trucks, therefore, we had no way to get anywhere. I, on XX/XX/2023, received a very large amount of back pay from XXXX XXXX, that was Direct Deposited to my XXXX XXXX XXXX ending in ( # XXXX ), which is linked to my Cash App card ending in ( # XXXX ). 
I looked on XXXX XXXX ( local ) and saw ads of warehouses full of engines and transmissions for {$300.00}. XXXX asked me to dial and let him speak to the people, so I asked the " lady '', if the items were still available for a XXXX and a XXXX XXXX XXXX, and she replied back yes, call me at this number, ( XXXX ) XXXX. I dialed the number and handed XXXX the phone. When they were finished, XXXX had to go outside to get his wallet, so the guy said the amount was {$1300.00} plus tax, unless I use my Cash App card, and they would give free shipping and knock off the taxes to make the balance an even {$1300.00}. I used my Cash App Card because XXXX doesn't have one. I paid the Cash tag " XXXX XXXX '' @ $ XXXX, but now he said to call or text him at ( XXXX ) XXXX because we were having thunderstorms and kept dropping the call. " XXXX XXXX '', then told me to make screenshots of my completed transaction and I did. He said they should arrive on Monday, XX/XX/2023, and someone MUST be there when they arrive. 
Monday they NEVER arrived so the voicemail took a message and nobody showed up or called until late on Tuesday evening, The guy from the auto shop, XXXX XXXX was frantic, asking why haven't called or texted me back all weekend and I said I never got the call or texts and the trans ' aren't here yet. 
He proceeded to explain, the one trans XXXX XXXX wasn't working right so they would go ahead and replace it for {$250.00} more dollars. Or I could get a refund of {$610.00}. I chose the refund, and then he directed me to download an app and its plug-in, called " XXXX XXXX '', then XXXX took XXXX my computer and started transactions in and out of my accounts, draining them and he said, the money would be back on my account in twenty minutes and they would call me back. Since, then they got over {$400.00} from my XXXX debit card {$1300.00} paid for transmissions, and all the in and out cost me, which came to a grand total of {$5600.00}. 
This guy was going by XXXX XXXX XXXX XXXX and " they '' got in my Cash App card too until I ran out of money. My life savings, that I was going to buy some land with, but not now, I can't even pay my first new truck payment. Now these people are going by The Cash App XXXX XXXX, only every time I called their number, I couldn't get an answer but in a few minutes, I would get a call or text back from the same guy every time, so I marked his number Fake cash app support, I called the CFPB and they gave me the number they use to call Cash App support and I finally got a different person and different answers. I even set up a code with this guy, the fake one, " he will say my refund is a XXXX dollars '', will be the code for him. He told me Not to talk to support anymore because he is the only one I'm supposed to talk to. One night I went ahead and tried to chat on app with support and as soon as I submitted, the guy called and asked me why I was still trying to talk to them. Yeah pretty scary! 
This time I was told that CASH APP SUPPORT DOES NOT MAKE CALLS OR TEXTS BACK TO CUSTOMERS, only emails. The only replies I have received from them is it is being investigated but every once in a while they say they have closed the case because it looks like I made the transactions. And I keep filing and filing, I can't just let them people take XXXX XXXX dollars, I will be homeless soon, if I can't get my money back. 
There are XXXX transactions they used and in the end they bought XXXX with it and cashed it out to the XXXX car/ Stride Bank XXXX XXXX Oklahoma XXXX 
As of today, I have been filing reports to XXXX. Cash AppXXXX  XXXX XXXX  XXXX # XXXX ) XXXX. XXXX XXXX XXXX? XXXX XXXX XXXX ( # XXXX ) XXXX. C.F.P.B. 
XXXX. XXXX. 
XXXX. F.T.C. 
XXXX. XXXX XXXX XXXX XXXX XXXX Oklahoma XXXX. Oklahoma Attorney General I am XXXX and XXXX and I am begging for your HELP! 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation