Consumer complaint received 2023-06-25
Company: PACIFIC WESTERN BANK
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Can't close your account

Complaint:
Please refer my previous complaint # XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I was the Home owners association President from XX/XX/XXXX to XX/XX/XXXX. Association names- XXXX XXXX and XXXX XXXX. During XX/XX/XXXX, we transitioned our HOA management from XXXX to XXXX XXXX effective XXXX XX/XX/XXXX : XXXX XXXX XXXX XXXX  XXXX, XXXX, TX XXXX XXXX  : XXXX  ( XXXX ) XXXX XXXX XXXX made up a story that they need to move around $ XXXX from our existing bank to Pacific western as their software only work with that bank plus some other lies. Balance as on XXXX XX/XX/XXXX. XXXX  : XXXX- Acct ending in XXXX {>= $1,000,000} XXXX- Acct ending in XXXX {>= $1,000,000} Common : XXXX- Acct ending in XXXX {>= $1,000,000} XXXX- Acct ending in XXXX {$250000.00} Current HOA Board tried to move the funds out of Pacific Western due to the following reasons : 1 ) Pacific Western financial health not okay, please refer : XXXX : XXXXXXXX XXXX XXXX XXXX XXXX ) Getting very low interest of these funds. But XXXX XXXX come up with some other excuses that as elections are announced so let the new Board take some action not the existing Board. Elections were going to happen for next 5 weeks so that's a bad excuse. After the elections, I wrote to XXXX XXXX  about what is happening now - has our funds moved out of Pacific Western or not? No response even after 2 weeks. We want our HOA funds to be covered by PacWest under XXXX. Pacwest is a member of XXXX  ( XXXX XXXX XXXX ) for sure and any XXXX  member bank has to show tranche in statements. hope this helps. there is no secrecy, as pacwest must be charging monthly fee to hoa account for this service. Also we would need only our operating account to be with PacWest for them to seamlessly and {$250.00} XXXX is abundant and the operation account can be supplemented incrementally. We should be able to see the detail placements of funds in the monthly statement. XXXX ( XXXX XXXX  ) must have signed DPA ( deposit participant agreement ) for our account to be on XXXX, we need that DPA. XXXX XXXX giving us anything in writing holds no substance to mitigate default risk on our account. As a resident of XXXX- I want full transparency by Pacific Western to provide detailed accounts of our more than $ XXXX into these 4 accounts to each and every residents. Moreover only $ XXXX is FDIC insured, would like funds are safe guarded so that in case of Pacific Western 's failure- we may not be able to access our funds for around 60-90 days. If current Board would like to move out the funds to bigger, better, safer and stable bank accounts then Pacific Western must cooperate. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- And this is the shameless response from Pacific Western -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Unfortunately the complainant is not an authorized signer on the accounts in questions, so we are unable to discuss or provide information about the accounts in question with the complainant. We are sending a letter to the complainant explaining this. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Me being HOA president was the signer on these accounts in XX/XX/XXXX when the funds were moved to them. please refer the PDFs that were signed by me during XX/XX/XXXX and I was presented some more PDFs to sign. Even if I am no longer in the HOA Board- I am the resident who pays his HOA dues so I have all the right to know what is happening to around {$4.00} XXXX funds in this insecure bank which is not at all transparent and honest.

Company response to consumer: Closed with explanation