Consumer complaint received 2016-03-23
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
My wife and I had fallen into a legitimate financial hardship back in XXXX and fell behind on our mortgage payments. We hired a company out of Florida to help us save our home by way of a loan modification. The company we hired was indeed corresponding with the bank sending all the necessary paperwork required. We received letters from the bank reflecting the contact that was being made between the company we hired and Wells Fargo, our lender. Over a period of several months ( approx. 18 ) we had to continue sending the same paperwork and financial statements over and over and over again while continuing to receive letters showing proof of contact between the company we hired and Wells Fargo. Please, keep in mind our interest payments kept growing and growing. In XXXX of XXXX we received a Sheriff sale notification of our property. At that point we were told by the company we had been using to help us modify our loan that we would need a lawyer, because our mortgage lender, Wells Fargo, was using stalling tactics and there was nothing further the company could do to help us. Through desperate measures we had been referred to a 'not for profit ' agency called XXXX, out of XXXX , NJ, to help assist us further. As this company was assisting us I was going down to the courthouse before the day of sheriff 's sale to speak with the judge and request a stay of sale to which he granted over and over again until one day the foreclosure was canceled by my lender for reasons of a Federal investigation into the modification practices of several banks. At this point I immediately hired an attorney and filed for a chapter XXXX bankruptcy to help with my c/c and medical debt which was finally discharged in XXXX XXXX. I felt this would help me overall to receive a modification without this tremendous debt looming overhead like a dark cloud. With XXXX, based on my information, I qualified for the HAMP trial payment plan. I was submitting all the paperwork the lender required with no significant changes and making timely payments. The trial payments were supposed to last for 3 months before receiving the new modification, but I paid 5 months without receiving the modification. More stalling tactics. I sent in my 6th payment, on time, only to have it returned to me, because the lender found some ridiculous excuse to axe us from the trial program. I continued to persue help this time through the office of Sen. XXXX XXXX. After submitting all the necessary paperwork, again, I qualified for the HAMP trial payment plan. This time I made 2 timely payments and before I could make the 3rd I received a letter denying me from the program again. Please bear in mind nothing from my status had changed, all my payments were on time and both times I met the hardship requirements to qualify, not to mention the tiresome amounts of paperwork submitted over and over and over again. I next sought out the help from the offices of Congressman XXXX XXXX. Again I met all the requirements to qualify for a loan modification only this time they sent me paperwork to sign for a ridiculous loan modification that would have put me back in debt had I signed it. 
Now at this time my house is scheduled for a Sheriff 's sale on XXXX XXXX, XXXX. My wife and I have been on one big emotional roller coaster. We have been distraught, suffered, and continue suffering from XXXX and XXXX anguish caused by the deceitful practices from our lender, Wells Fargo. From the beginning they have played cat and mouse games far from any and all 'good faith ' practices required by them. It is my hope to receive the help we were and are entitled to yet have been denied due to the deceitful and manipulative practices by this lending giant. We believe we have a case against Wells Fargo that entails deception, fraud, emotional distress and mental anguish. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation