Consumer complaint received 2016-02-23
Company: TMX Finance LLC
State: GA
Product: Consumer Loan
Sub-product: Title loan
Issue: Charged fees or interest I didn't expect

Complaint:
title max of Ga is the worst company for a title loan. I am sure because this office is located on the XXXX the interest rates are higher. I got the loan to help with my XXXX year old father back in XXXX of 2015 who transition in XXXX 2015. Also to do some car repairs. This company always changes information to the consumer and they do not let you know. It is always a blow in your face. I was told today that they will no longer accept debit payments if you are overdue just for 1 day. Will I called on Saturday at XXXX and no one answer the phone the machine came on that is how they get people to pay an additional interest rate. Also because they are closed on Sunday if your payment is due on Saturday then it 's a double payment. Since XXXX they have tried to get me a couple of times and I have fought them. However, This needs to stop somebody in the GA capital is capitalizing on these title pawns. How are they allowed to take advantage of people like this. I have copied and pasted some items from their website which is guidelines they do not follow. Which should be state wide. Please see below .We may from time to time in our sole discretion and without notice to you modify the terms of this Agreement and/or change the rules that govern it our customers mean a lot to us. We firmly believe that we only succeed when you succeed. WILL WHEN THEY MAKE MAJOR CHANGES YOU SHOULD LET THE CONSUMER KNOW THIS. " NO LONGER TAKING DEBIT PAYMENT OVER THE PHONE. THEY SHOULD HAVE SENT OUT A NOTICE OR DO A CALLING POST TO CONSUMERS That 's why we spend ample time and attention training each and every one of our TitleMax team members. To us, it is much more than just auto title loans. It is about giving you the options you need to take care of your finances. 
So no matter what store you walk into, you 'll find customer service reps who have the tools and knowledge about vehicle title loans and our other programs to help you make the best decisions for your life. 
WELL IF THESE REPS WOULD HAVE HAD THE TOOLS AND KNOWLEDGE. THEN CONSUMERS WILL NOT BE IN THE PLACE THEY ARE IN NOW WITH PAYING ADDITIONAL FEES BECAUSE THEY CHANGED THE RULES it 's why we genuinely work with you from start to finish on a variety of auto title loans : From clear-cut explanations and walkthroughs of the process, to giving you the option of pre-approval for a car title loan to customized payment plans based on your own specific circumstances, to a robust text message reminder program to help you stay on track, we have designed our business around you. THE ABOVE IS RUBBISH I WISH THEY WOULD HAVE DONE THAT. THE ONLY PERSON THAT HAS KNOWLEDGE IS THE PROPRIETOR OF THE ESTABLISHMENT. WHO RUNS ALL OVER TOWN BECAUSE HE HAS XXXX STORES TO MANAGER AND COULD NEVER RETURN PHONE CALLS. 
Each and every step we take with our car title loans is to ensure your complete satisfaction with us and the ultimate success of your future. Benefit from our all-credit-welcome policy Our focus is on getting you as much cash possible while keeping your payments manageable. WELL IF THEY WOULD KEEP IT MANAGEABLE THEN I WOULD NOT TO BE THE VOICE FOR SO MANY FOLKS ON THE SOUTH SIDE OF XXXX ( XXXX ) XXXX In Georgia, title pawn companies are required to cut the interest rate in half after three months. But they do not have to let you pay down the principal as you go, so in most cases you just make interest payments until you pay off the loan entirely. 
I HAVE BEEN WITH THEM SINCE XXXX OF LAST YEAR THEY HAVE NOT CUT THE INTEREST RATE AFTER THREE MONTHS.

Company response to consumer: Closed with explanation