Consumer complaint received 2017-06-13
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
To Consumer Protection Agency I am reaching to you today for your assistance for you to investigate this very serious matter that unfortuinaly I am experiencing with : Equifax credit reporting agency ( I believe the dept. dealing with is consumer affair I will mail to you in private in order for not to disclosure of the name of the people involve on the atrocity negligence the way they are currently taking my credit file and I accuse them full culpability of the consequence affecting my file knowing and having full knowledge of their action that of the information added to my credit file I am listing to you all the error committed and I will follow the action they have taking and what have change from day to day. <P/>Fortunally I have record of my credit file how it was before they took over my credit file and mess it up you will find with ease the violation has taken place I have kept record and full document of every action they have initiated I will be using all the evidence for a lawsuit to Equifax and the people involved in the event this would not get resolve out of court I reported to Equifax that my identity have been compromise after discovering several derogatory account place on my credit file. <P/>I quickly begin to learn what can be done a learned what process it must be taken with continue disputing all the inaccurate information from deferent sources. <P/>I do want to say that Equifax when compare with XXXX and XXXX they have been the worse to help you with anything what you ask, they come back with another respond that was not in any way relate to what the dispute should been, so waste of time. Regardless of having Equifax not doing what they are to enforce was a big obstacle on then to cooperate but I was able to somehow the account in dispute have it remove with the excision on one collection medical account that is refusing to remove the account from been reported to my file. <P/>Knowing the situation that one is not mine and two I was fair to ask them to produce the evidence that they believe belong to me four chances and they did get back with any.. <P/>Equifax in the meantime responded that the collection account is in fact they are reporting is accurate, really! That is to say something is wrong with how this all play and what is been done are two separate reality. <P/>I then summited documents of been a victim of identity theft by mail twice, they claim never received. <P/>That is when I then summited a complaint and also summited for the 3 time the documents relate to identity theft. <P/>I reported a complaint with the consumer protection agency Bureau. I am glad I have because you will find all this on my account with you is all there so they can not deny not having any record of it. <P/>On or about XX/XX/XXXX I receive a letter from Equifax disregarding any knowledge of Identity theft the only mention this We have received you request concerning your annual free credit report from Equifax and are looking forward to assisting you. <P/>However, the information you provided as proof of your identity does not match your information currently on file. Therefore, to protect your credit information, we must ask for some additional information in order to verify your identification and address. <P/>I then immediately gave then a call the representative says that I need it to resubmit my id and copy of social security card From this point forward they have denied assistance to me with my credit file because they can not verify who I am On or around XX/XX/XXXX send to Equifax I then again for the 3 time summited proof of identity I provided to them by fax the following : XXXX State Id issue from DMV Copy of my Social Security Card issue from the Social Security Administration On XX/XX/XXXX When I call they say that they can not help me because the information send to them does not match their record. I was not told what records they are referring they will refuse to help me or give any advice because I can not proof my identity. <P/>This is crazy I have giving then the only proof with correct identification On XX/XX/XXXX I pull one credit report online on an account I have with Equifax To my surprise this is what change on my credit profile was 1. My name was change adding an middle initial that I dont have 2. There were added some other names used about 4 names that Is not me never have use such name 3. My employment history was gone delete 4. My address history was gone 5. New address were listed that I never live on those address reported 6. There was 11 derogatory charged off account added to my credit file 7. Another collection account 8. 3 third buyers account 9. They have added or was reported another Social security number no mine In summary my identity was overnight change with new name new address middle name added a new social security number, I only have one. I am getting calls from does creditor demanding money all day long this have cause lot of damage to my poor health already in jeopardy I call then and ask who and why that has been added to my record I then see something is wrong please investigate. <P/>They denied saying that it was correct how can it be? Yesterday or the day before was not there and today is there? Something does not match up They are reporting incorrect information all of it. <P/>Is clear to see what has happen and they cant figure this out, they did it, because I have called the creditor which by the way I have an account with then in good standing if I have account not paid would I be having any account with that company no! So this is what I have found out whoever that person is they have use my name with another social security an open credit card account And I am definitely they have used my identity is clear but now their information have been merge with mine. <P/>And because of that I am not longer who I am base on Equifax this is XXXXup. <P/>What did they forget that I have reported identity theft and what I got was get kick out of my credit file.XXXXup So I have call and call they refuse to see what I have investigate saying that the only way they may not help if I provided to then my identity So a then again send it by fax this time I have added more identification for the to see they are mistaken. Fax to Equifax US passport current issue by the department of state My XXXX XXXX XXXX Id which I gain when I became a XXXX XXXX. This is another reliable id Copy of my current electric bill to proof my mailing address XXXX State ID I finally talk to this woman nightmare I was told that what I have sent will not proof anything and they can not used thatAre the XXXX crazy. Then she say that they need now a 1. sign form from social security office form XXXX XXXX and 2. my birth certificate Without that they will not tell me or do anything.now they way out of line I know they can not ask for that is illegal Dear Consumer protection Agency please help me with this what they are doing is horrible and should never be allow. Look what I have provide more than what is required and they say they can not used that, In top of that the reporting information from whoever used my identity on file and I can not have a word on that this is all bushed I will sue then that is for sure. <P/>Plead and say the true to my acknowledge So I immediately did an online search I have input that social security number to get general information basic ( no sure how credible it was but this is what I got ) I went to XXXX XXXX XXXX It appear that it was issue in XXXX on or around XX/XX/XXXX I have done everything I can on my part 1. They have denied access to my credit file and they have create a false file of who that now snowrolling

Company response to consumer: Closed with explanation