Consumer complaint received 2023-01-25
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I have sent several emails to WellsFargo irregardless to the Overdraft Fees and the rulings that were found against them not only in XXXX but in XXXX. This is what they sent me. 
XXXX, This XXXX XXXX XXXX provided compensation for Wells Fargo customers affected by the practice of opening consumer and small business deposit accounts, and unsecured credit cards and lines of credit, without consent. It also provides compensation for Wells Fargo customers who obtained XXXX XXXX XXXX XXXX. 

Was your account opened without your consent? If not, then you would not be eligible for this settlement. 

In order to verify your identity, please provide your full name and the mailing address as it appears on the form that was submitted. If you have since changed addresses, please also provide your current mailing address so that we can verify your claim. In order to receive settlement benefits, you needed to submit a Claim Form by XX/XX/XXXX. Do you have a copy of the claim form you submitted or email confirmation? 

Thank you, Wells Fargo Unauthorized Accounts Settlement Administrator po box XXXX XXXX, MN XXXX Phone Number : XXXX Now I know for a fact this is not true however they thought I would give up so I sent this. 
My name is XXXX XXXX on my Account and you are mistaken The XXXX and XXXX XXXX is holding your institution accountable for Overdrafts you earned XXXX B in overdraft fees!!! 
I dont need to quote things posted from the DOJ XXXX letters from Business professors that were sent to them which I think cost your Billions. But here is just a simple article. I have been with your XXXX institute for a very long time. I would hate for our relationship to end. When your XXXX fiasco hit the news I had everyone telling me to drop you, but I did not. So please, from an account holder who has been with you from before you even changed your name, and stuck by you even when people told me to jump ship, do right. 

Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX XXXX I posted them an article about the rulings on their XXXX rulings. 

XXXX, Thank you for your email inquiry to the XXXX XXXX. 



Unfortunately, we are not able to locate a record of your claim with the name, address, phone number, or email address provided. In order to receive settlement benefits, you needed to submit a Claim Form by XX/XX/XXXX. Do you have a copy of the claim form you submitted or email confirmation? 

This XXXX XXXX XXXX provided compensation for Wells Fargo customers affected by the practice of opening consumer and small business deposit accounts, and unsecured credit cards and lines of credit, without consent. It also provides compensation for Wells Fargo customers who obtained XXXX XXXX XXXX XXXX. 

Was your account opened without your consent? If not, then you would not be eligible for this settlement. 

Based on the email you provided below, you are referring to a different settlement. This article you provided is for a different Wells Fargo settlement. We only have information related to this settlement. 

Thank you, Wells Fargo Unauthorized Accounts Settlement XXXX po box XXXX XXXX, MN XXXX Phone Number : XXXX info @ wfsettlement So you see they keep denying they are involved in any such suit that they have been found guilty of. Especially the overdraft fees I was inquiring about. Please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation