Consumer complaint received 2018-01-06
Company: Coinbase, Inc.
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
> On XXXX XXXX XXXX - I transfered XXXX from my bank account to my coinbase account as a test to see if it works like it should. 

Before that I have already made a verification with my XXXX ID card. 
The automatisms or robots which should recognize my incredentials seemed to have recognized my personal data ( " name '' etc. ) correctly. 

> So on XXXX of XXXX XXXX - I transfered XXXX from my bank account to my coinbase account. 
This time during the process I even was asked if my " name '' would be the same like in the personal data fields of my coinbase account. ( popup ) > So I hoped since the first amount was transfered withing 6-12 hours, that the second attempt would also succeed. 

-- -- -- -- -- -- -- -- -- -- -- -- > Then the " dilemma '' started : Since I only wanted to use the coinbase only to transfer my money to it and do my crypto currency buys on the gdax platform ( with lower fees ) I tried to login there. 
But suddelny I had to re-verify my identity with another official document like a drivers license. So I did that. ( XXXX ) > On gdax I got a message popup stating something like : name field etc. can not be empty ... 

But the consequence was, that the automatisms or robots or whatever automatically changed my " name '' to nonsense. And I could not just change it back. 
( suddenly in the fields of my account within coinbase and also gdax ( which is actualy the same company ) was changed to " XXXX '' and " my state of birth '' ) ( thats what I call bad dysfunctional unlogic programming ) If that has been done intentionally it must be scam. 
If that has been done accidentally it must be irresponsible fly by night. 

Sorry guys, but it just looks like a perfect GREEDY T R A P. 
Computers dont make mistakes. People behind computer screens make mistakes. 

WITHIN COMPUTERS THERES NO MAYBE ONLY YES AND NO! 

Its also not logic that the system cant identify my perfectly photographed brandnew ID card. ( since it already has worked weeks before ) > I got the info somewhere, that I would just have to re-verify with my ID card, but that seems impossible, since I tried more than 10 times. 
I always got back a message that I couldnt be verified ... 
When I try again I get informed that I need to wait for 24 hours. ( XXXX ) > That is all pure irony, since I already had succesfully verified my identity a month ago. 

> Fact is : The second amount I transfered will not be assigned to " my '' account since the " name '' in the personal data fields is not correct because it has been currupted by a dysfunctional unlogic process, which is not in my power and responsibility. 

And that is a NO GO! 

> Now I can only wait and hope that I get my money back somehow. 
Since the service is not available I do not really have any hopes. 
To this time on coinbase there is no real service available. 
U cant call anyone. 
And even if my emails or tickets ever get read, ... 
The service people are probably not able to just change back my personal data ( name ) to what it was before > I loose money every second I cant controle my money no matter if its crypto or fiat. 

I take this really personal.

Company response to consumer: Closed with explanation