Consumer complaint received 2021-07-23
Company: SYNCHRONY FINANCIAL
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
On Friday XX/XX/2021, I had a back up in to my master bath shower and second bathroom. I looked up plumbers and found a deal on XXXX XXXXXXXX website of any clog for {$79.00} which is why I called. They sent XXXX out to my home who advised that I did not have a front drain out to clear the clog and that a snake would not even fix the issue. I advised him that there has to be one as I have lived here my whole life and know all houses have them and my grandmother has a older home and has them. ( Built in the same year as mine ) He spent all of about 5 min out side looking around the house for it and came back to tell me that there was not one and again that a snake would not clear my problem. He advised he would have someone come do a hydro scrub and camera the area for free. I told him I did not have the funds to make that kind of payment right now since I just bought the house and only moved in 9 days ago, he advised of the financing option so I applied as I had no bathrooms or showers to use and he assured me that this was the only way to do it and it would fix the problem. The workers showed up did not look for a clean out either and procced to get on the roof and do the scrub. 

After the work was completed he told me that there was tree roots in the line that they cleared and a crack in my pipe that would need to be fixed and would have someone contact me about it to help go through my home owners insurance. He never showed me any pictures, a video or provided me a write up of anything or copy of a bill. 

On Sunday XX/XX/2021 late night around midnight I noticed my toilets started to gargle again and I texted XXXX and let him know, I also called my home owners insurance adjuster and he advised me to have XXXX  XXXX  come out for a second opinion and to clear the clog. 

To my surprise XXXX XXXX  owner came out found my main clean out within 10 min under the window of the bath room, ran a camera and advised the that the previous company did not do what they stated only cleared the clog but did not clear the tree roots as I was told was done which is why it had backed up again. 

XXXX XXXX proceed to SNAKE my drain, cleared the tree roots and provided me with pictures and video proof that XXXX XXXXXXXX XXXX company did not clear the roots or do anything that they stated. I have attached these pictures and video for your review. They have also advised that there is no crack in the pipe and while they are old pipes they are still in good condition and all I will need to do is have them come out once a year for {$97.00} to clear any new roots that may have grown. 

I feel that I was discriminated against being a woman and advising that while I do not know about being a plumber I know some of the basics. This falls under UDAAP laws by 1 lying to me and 2 upselling me to make more money when it was not necessary, 3. Causing me to apply for a credit account that was not needed because of the upselling and mistreatment. 

After reading some of the reviews and complaints about XXXX XXXX company this seems to be a trend. 

I contacted the manager and gave him the opportunity to make it right before I proceed with additional actions. After sending my complaint to him you will see that they have refunded the purchase to this account but were unable to have this account removed from my credit as it is not something that should have ever been opened had his employees would have done the right thing and found the front drain clean out and snaked it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief