Consumer complaint received 2017-01-20
Company: AES/PHEAA
State: TX
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
When I was in my first year rs in college, my dad got laid off and was having trouble to find a job. After several options he decided to go back to school and they offered a truck driver job and the school had this lender of the company AES American Education Services ... He needed a co-signer, so I though it was a normal Federal Student loan. I was about XXXX years old so I was n't sure what I was going into, so I heped him. As a daughter I wanted to help my dad to reach his goal. 

Unfortunately, my dad passed away 3 years ago leaving me with his debt .... I said leaving his death because the company will not forgive the debt even though he is no longer with us. 

I am a recent college student and I have student loans of my own ... Besides this loan interest accrues daily, a clause that I was not aware because I was not well informed when I sign in for this loan ... 

I think this company is a true rip off, they are not here to help, they are a company that wants to take advantage of low middle class- they make people pay triple of what they lend and have no decency, ethics and any kind of good attributes that a student lender should have. Persons like us are trying to have a better way of living but with companies like this we never can get a good start. So disappointing. 

I am now paying my student loans together with this extra student loan with a annual income of {$40000.00} and of course, got to do this in order to have a clean credit record because then I would not have a job since I am not paying my student loans on time ... ... 

XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX REPAYMENT Disbursement Information Disbursement Date : XX/XX/XXXX Loan Program : XXXX Owner : XXXX Guarantor : XXXX - XXXX School : TEXAS XXXX XXXX Out of School Date : Out of School Date is the date provided by your school that typically represents when you will/did graduate or when you were no longer enrolled at least half time. 

Below are some common reasons why this date may not reflect your current or actual status : You previously left school and have since returned. Therefore, your out of school date represents the original date you graduated or ceased to be enrolled at least half time. 
Your school only reports the current academic year or term ; not the full length of your program. 
You have a private loan that allows for a maximum amount of time for an In School Status. Therefore, the Out of School Date represents when you have reached this maximum. 
No Out of School Date listed? Some loan programs do not use an Out of School Date for determining when repayment begins, including : PLUS, Graduate PLUS, Consolidation, and many private loans. 

Please contact your school if you have questions about your Out of School Date. 

Close this Help Text XX/XX/XXXX Interest Rate Information Interest Rate : 5.12 % Interest Rate Type : STANDARD VARIABLE Subsidy : NON SUB Loan Balance Original Balance : {$6400.00} Late Fees : {$0.00} Unpaid Interest : {$0.00} Current Balance : {$4500.00} Payment Information Monthly Payment : -- Repayment Term : 121 Months Expected Payoff Date : XX/XX/XXXX Due Date Information Next Due Date : XX/XX/XXXX Days Delinquent : XXXX

Company response to consumer: Closed with explanation