Consumer complaint received 2017-04-11
Company: Freedom Mortgage Company
State: VA
Product: Mortgage
Sub-product: VA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX SS # XXXX I am starting to take this personally Freedom mortgage still has not reported my good payment history to all XXXX credit reporting agencies!!!!! 

they lied to me in a letter stating they would report it by now What am it to think about a mortgage company that will not report good payment history or any payment history at all???? 

Company responded Freedom Mortgage said : Explanation of closure XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, VA XXXX Re : Your Complaint to the CFPB Dear XXXX XXXX : We are in receipt of your complaint and are happy to respond to your concerns. I have reviewed your complaint and researched the issue regarding the credit reporting of your payment history. 

You loan was transferred to Freedom Mortgage on XX/XX/XXXX from XXXX. Due to RESPA ( Real Estate Settlement Procedure Act ) guidelines, when the servicing of a loan is transferred, lenders are prohibited from reporting during the first 60 days after the transfer. Your payments will be reported beginning with the XX/XX/XXXX payment but reporting is done on the XXXX of each month for the previous month. Therefore, the XX/XX/XXXX payment will be reported on XX/XX/XXXX and all payments thereafter will be reported approximately the XXXX of the next month. 

If you have any further questions or concerns, please do not hesitate to contact me. 

Sincerely, XXXX XXXX XXXX Assistant Vice President Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NJ XXXX Dispute Response Explained that due to RESPA regulations, Freedom can not report to the credit bureaus fro 60 days after servicing transfer. 


What happened Describe what happened so we can understand the issue ... 
XXXX XXXX XXXX XXXX XXXX VA XXXX SS # XXXX Loan # XXXX Registered Loans Loan Number XXXX Property Address XXXX XXXX XXXX, VA XXXX Loan Status Loan Active Freedom mortgage is not reporting my good credit history to the XXXX reporting agencies Consent to publish the description of what happened? Consent provided Which part of the mortgage process is your issue related to? 







Making payments This is about VA mortgage Desired resolution What do you think would be a fair resolution to your issue? 
XXXX XXXX XXXX XXXX XXXX VA XXXX SS # XXXX Loan # XXXX Registered Loans Loan Number XXXX Property Address XXXX XXXX XXXX, VA XXXX Loan Status Loan Active Freedom mortgage is not reporting my good credit history to the XXXX reporting agencies report my good payment history to XXXX XXXX and XXXX My information Contact information Mailing address XXXX XXXX XXXX XXXX XXXX VA XXXX United States Email XXXXXXXXXXXX Phone XXXX I am submitting on behalf of Myself Product information Property address is the same as mailing address. 

XXXX number XXXX Information about the company Freedom Mortgage United States Supporting documents HTML document freedom mortgage is not reporting my good payment history to the XXXX reporting agencies .msg ( XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation