Consumer complaint received 2022-09-02
Company: Navient Solutions, LLC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I filed a prior complaint with CFPB against Navient due to its 39-state settlement with attorney generals on XX/XX/XXXX for predatory lending practices because I was also a victim of predatory lending practice by its predecessor ; I was not informed of an income-based repayment program for my student loan. Navient responded to my CFPB complaint by stating it placed this account on a hold due to another lawsuit involving bankruptcy by other plaintiffs. Navient did not include when it placed the account on hold, why there was no notice sent to me about this hold prior to my CFPB complaint. Navient also did not acknowledge that there has been no payment on this account for more than 14 years. Navient stated that the account was not in default and that was a part of the 39-stated settlement. I have not received notices of any kind from Navient ( billing or otherwise ) prior to filing a CFPB complaint in XX/XX/XXXX. In fact, I have not received any monthly bills for over 14 years. I noticed that Navient had put the account in deferment in XXXX, based on my credit report, but I had not received any communication from Navient. Even after Navient responded to my CFPB complaint in XX/XX/XXXX, it had not sent me any billing notices or informed me when the hold from the plaintiffs lawsuit would be lifted. Now, Navient has reported this account 60 days late to the credit bureaus. This is unspeakable financial trauma that Navient has been inflicting on me and my family for over 20 years. Backstory : In XXXX of XXXX, I attended 2 classes for a computer course in New York, but I was put on bedrest by my doctor in XXXX of XXXX due to a medical complication with my XXXX ; my daughter was born in the month of XX/XX/XXXX. I contacted the school and tried to reach a resolution since I could not continue with the course for medical reasons but was not able to reach an amicable agreement. It should be noted that I was not informed of an income-based repayment program by XXXX XXXX XXXX Navient 's predecessor, and yet the account was placed in a forbearance payment plan. I received a bill months after my daughter was born for {$10000.00} ; Navient took ownership of the account, has not sent me billing notices for over 14 years, continues to report the account to the credit bureau, and now has the account in a 60 late payment status with the credit bureaus. I understand that this company has attorneys at its disposable ; however, consumers have rights, and they should not be disregarded ; there are more consumers than profitable/predatory student loan corporations. I have filed a complaint with the DOJ in New York and California. I understand that this will give Navient a heads up and they may attempt to thwart the history of this account on its books; but I am prepared to obtain legal representation, alert various media contacts, and research others who have been harmed by this particular practice of hiding accounts in deferment to obfuscate the 39-state lawsuit.

Company response to consumer: Closed with explanation