Consumer complaint received 2016-05-01
Company: JPMORGAN CHASE & CO.
State: MI
Product: Credit card
Issue: Billing disputes

Complaint:
Are we living in a XXXX State, because JPMORGAN Chase sure seems to believe we do! I have a Chase credit card with a {$5000.00} line of credit, my balance should be around {$4600.00} XX/XX/XXXX my Chase card was compromised and about {$7000.00} in unauthorized charges were attached. I followed Chase cards procedure per customer agreement. Chase confirmed the unauthorized activity and informed me it would take up to 90 days to complete the investigation. XX/XX/XXXX Chase sent me a letter informing me their investigation was complete and the temporary credit for all the unauthorized charges would remain. However, about a month later approx. {$7000.00} was added back to my account. This happened without any type of notice, I became aware while gong online to make a payment. Immediately I made attempts to contact Chase, this was an arduous ordeal in itself. 
I was exposed to long unreasonable holds Representatives would transfer and transfer me from department to department. Once 20 plus minutes past I would become agitated and hang up. One time I was on hold for over 40 minutes. 
Finally, on XX/XX/XXXX, ( I stongly urge you to listen to the tape ) I called at XXXX and reached to fraud department. They somewhat incredibly informed me the charges have been re-added to my account. I requested more information, they refused to provide any. I informed the investigator this was my account and I have a legal right to any and all information which lead to your decision to hold me responsible for these charges. The investigator stated they were under no obligation to do so. REALLY? How is it these corporations can completely and deliberately trample over every single right a consumer has? Apparently, they have no fear and no respect for our laws and constitutional rights. 
I am a XXXX veteran of the United States XXXX XXXX. I placed my life at risk to fight for this country, to protect these rights. I did things in honor of this country, to protect our rights that most men/women have a hard time living with even-though, at the time my orders were necessary. Yet, we have these corporations trampling on these rights, disrespecting every single man and women who fought and sacrificed everything, not just in one war, but in all wars going back to XX/XX/XXXX On top of this, I have lived my entire XXXX years honorably, without ever accumulating as much as a misdemeanor. To add to that, over the last 6 weeks, I have been spending 16 hours a day in the XXXX unit of a hospital. My wife had to undergo XXXX XXXX. She also has other XXXX illnesses, including ; XXXX XXXX, XXXX, has XXXX therefore, has to wear an XXXX, among other things. The hospital had to XXXX. My family makes sure she has someone there 24 hrs a day to watch her and care for her. This alone is physically and mentally exhausting. Yet I have to deal with Chase bank, who from my research has an extensive history of deliberately beaking the laws and ripping consumers off. They do this knowing they will get caught, meaning whatever sanctions they are hit with are NOT a deterrent. Maybe this is why we have an election process unfolding like it is. People are finally saying enough is enough! Now my question is this ... .What are you going to do to address this?

Company response to consumer: Closed with explanation