Consumer complaint received 2016-10-10
Company: JPMORGAN CHASE & CO.
State: CT
Product: Credit card
Issue: Credit line increase/decrease

Complaint:
To : Chase Cardmember Services XXXX XXXX XXXX XXXX, XXXX XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Dear XXXX or XXXX, I was dismayed to be advised by Chase that my credit limits on cards had been reduced to the extent that the cards were no longer any value to me. The reasons given for the reduction were not rational and as a result I directed that the cards be closed and I will run off the balances as I make arrangements to pay off the balances. 

The following is why I object to the action taken by Chase : 1. Reason one given " NUMBER OF ACCOUNTS CURRENTLY IN USE ''. As had XXXX XXXX, Chase had aggressively solicited me to open additional accounts with offers that included Balance Transfer features which I accepted and used. That resulted in opening XXXX ( XXXX ) additional accounts above the initial account which was the account I requested which was the MARRIOTT REWARDS account that I value. Using this reason while contributing grossly to the condition is absurd. 
2. Reason two given " BALANCES ON ACCOUNTS ARE TOO HIGH COMPARED TO CREDIT LIMITS ''. Considering that my record of ON-TIME payment history is outstanding there should be no reason to believe that I am unable to pay balances. My CREDIT LIMIT on all cards is XXXX and my CURRENT BALANCE is {$60000.00} or XXXX %. 
3. Reason three given " CURRENT DELINQUENCY WITH XXXX OR MORE CHASE CARD ACCOUNTS ''. I have not been late with a payment and I do not believe that I have ever missed a payment. One payment recently was made by my mistake of underpayment of XXXX ( {$12.00} ). XXXX! When advised that a payment was delinquent I immediately research the problem looking for a missed payment and then suddenly realized that the payment was made on-time but was in the amount of {$84.00} which was the required amount in XX/XX/XXXX but not the required amount in XX/XX/XXXX of {$96.00}. Wow {$12.00} short. Did that really warrant the action of reducing my credit limits. 

The action of Chase has the impact of : 1. Impairing my Credit Score, 2. Impacting my Marriott Reward program, 3. Impacting my XXXX XXXX rewards program. 

When I called Customer Service the first time I explained the situation to a person and he said that he would look into it and get back to me. After waiting one day I called again and repeated the situation. She did not seek to do anything and just insisted that the outstanding balance was excessive. I then asked to consolidate the cards to reduce the number of cards and have just one payment to make each month. That would also reduce the number of accounts which was give as reason one for the credit reduction action. She said she could not do that. That was strange as Balance Transfers are made all the time. That prompted me to request the accounts be closed. Both the Credit Reduction and the account closing will impact my credit rating unfavorably which I find to be unwarranted. 

As a result : 1. I am sending Cardmember Services this letter to explain my dissatisfaction with the credit reduction action and the response to my calls. 
2. I will be forwarding a copy of the letter to Marriott to see if I can get a new card under a Rewards Program. 
3. I will be forwarding a copy of the letter to XXXX to see what I can do to transfer my rewards to a partner or use them elsewise. 
4. I will be forwarding a copy to the Consumer Federal Protection Bureau as the actions by Chase are similar to those of XXXX XXXX that were found to be improper. 
5. I will be forwarding a copy to the Credit Bureaus for their consideration. 

Respectfully, XXXX XXXX Ref : Chase Marriott Rewards account XXXX Balance {$4500.00} Chase Slate account XXXX Balance {$11000.00} Chase Freedom account XXXX Balance {$3600.00} Chase Mileage Plus United account XXXX Ba

Company response to consumer: Closed with explanation