Consumer complaint received 2016-09-30
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I requested Bank of America to refund me {$1600.00} which I lost due to BoA refusing to act on a fraud claim. BoA refuses to log my request for a refund. 
Statement of facts : 1 On XXXX I made the purchase in good faith from another Bank of America customer - I thought if the person is using the same bank as me, I should be safe 2 I realized I was scammed about 30 mins after I made the online transfer. I contacted Bank of America right away and reported the fraud. Transfers take 3 days to be available in the recepient 's account. Bank of America refused to stop the transfer and also refused to investigate further. I logged a police complaint with XXXX police. 3 The scammer came into the branch and withdrew the funds cash. When the scammer wanted to withdraw the funds, Bank of America could have said " there is a concern regarding these funds so we did put a temporary hold until we clarify the situation '' - I am sure any customer would be OK with that, I know I would. I understand you can not arrest them or take money from their account, but you could have worked with local police to have the right authorities solve the issue if you had limitations on what you could do. None of that happened. There was no action from Bank of America to act on my tip and protect my hard earned money. 4 On XX/XX/XXXX, another person ( XXXX XXXX ) was scammed using the same Bank of America Account by XXXX XXXX. If Bank of America would have acted on my complaint, XXXX would not have lost her money to the scammers. Bank of America should contact her and reimburse her money as well. 5 XXXX XXXX ' account was kept open until at least XX/XX/XXXX, even though at least XXXX people were scammed. Police obtained a warrant on XX/XX/XXXX in order to have Bank of America share information on XXXX XXXX ' accounts. Below is the account used for the scam : Payment was made to : Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, WA XXXX. Bank Name : Bank Of America Name on Account : XXXX XXXX Account no : XXXX Routing no : XXXX Amount : {$1600.00} ( wired from my Bank of America account ). Below is the police report with XXXX police XXXX XXXX. If Bank of America was to act on my request on XX/XX/XXXX, neither me nor other people would have lost money to scammers. Thus I hold Bank of America responsible for the fraud. Bank of America is a heaven for fraudsters - during the investigation I identified XXXX additional accounts open with Bank of America which are being used by the same scammers today. I called Bank of America to report these XXXX accounts and Bank of America refused to log my complaint. Bank of America is putting honest citizens at risk and is a safe harbor for people committing fraud. Also, Bank of America refused to record my request for a refund of the {$1600.00}. I provided Bank of America with the police report proving that the transaction was fraud and the person defrauding me was arrested. The scammer provided a written declaration that they defrauded me using the Bank of America account. This proves my request to Bank of America to stop the transfer was legitimate. Thanks, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation