Consumer complaint received 2020-01-10
Company: General Motors Financial Company, Inc.
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
I purchased a car from gm financial it was a used certified XXXX XXXX that at tge time seemed to be in working order well a few months after i had possession of tge car we were struck in XXXX with hurricane Harvey i lost everything in my house hold pretty much tgatcdayvitcwaschorrigic i was out of work for over a month displaced in a hotel payed and provided to me by XXXX XXXX and fema my car damages howevercwere never recovered tge windshield was broken or cracked from one end to the next and tge transmission is bad now the car got really flooded tge water inside was over the dashboard it was bad it took two weeks plus to completely dry it out however it does drive but it needs repair i took it in to tge dealership to be fixed and they barely made any effort to drive a short distance and said it was running fine and tge computer says everything is perfect when i know if they would actually take the car for a longer drive on the highway at an accelerated speed of seventy miles an hour tgey would see the issues km speaking of with tge transmission on top of that tge cabin filter and other filters were completely flooded out and come back as needing changing every time i get my oil changed so honestly i have thus car that is not running appropriately that i am still one hundred percent responsible for financially and i got really behind after Harvey because of obvious reasons then sadly a few months after that maybe six months later i ended up wrecking in my company truck and broke and injured XXXX  in my XXXX  and shattered my XXXX   had to have my XXXX XXXX  repaired and was hospitalized for over four and a half weeks due to tge injuries i also missed a significant amount of work as i had XXXX XXXX and XXXX  attend for my XXXX  and XXXX  to get my body back in functioning order it was quite honestly a huge amount of pain and emotional and mental and physical distress in my body and my mind it left repercussions on my finances my marriage my work my life and my mentality honestly do i hoy even further behind mind you every time i even attempt to send gm financial a check payment in the mail they mail it back to me lying saying it instead but in all honesty they want me to pay through XXXX XXXX because it gives tgem extra fees i have to pay just to make a payment i am beyond disgusted and upset because u have pretty much begged gm financial to give me some sort of deferment or payment arrangement to bring my account current and to good standing instead of doing tge evil tgey continuously do to me by keeping me on tge repo list keeping me on tge collections call list keeping me on the charger off in thirty days list refusing to listen to reason or negotiate when Ive laid all tge cards on the table and been one hundred percent honest with tgem tgey refuse to fix my car or even make an honest effort to see what is wrong with my car tgey simply seem to want to let this balance balloon up so large so they can charge me an astronomical amount of money then repo my car and they have all my money and tge car because of tge cracked windshield i wont be able to get inspection or insurance i cant purchase another car this is tge only vehicle i have all i want us my car repaired and account allowed to be in good standing just one more chance to get in my feet some human compassion i mean even big companies are going broke like XXXX and others so its not just me we all have hard times Ive been through some really horrific nightmare times but i know if they give me one more shot i can make things right and by all rights they are supposed to fix this car fema and XXXX XXXX told me so and Im still under warranty

Company response to consumer: Closed with explanation