Consumer complaint received 2017-06-01
Company: U.S. BANCORP
State: IL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
US  Bank did a loan modification for which I received their agreement and signed in  XX/XX/XXXX . I have not missed ANY payments since that modification. I am now being told my loan is in default for payments not received from BEFORE the modification agreement began. They are also now refusing to accept any more payments from me, unless I pay back from 7 months PRIOR to the modification agreement.  <P/> Required Trial payments, which were a prerequisite of the modification were done  XX/XX/XXXX  XXXX  XX/XX/XXXX . It appears  US Bank  then typed their paperwork effective  XX/XX/XXXX , with payments being due  XX/XX/XXXX . However, the original modification was not received until  XX/XX/XXXX . It has numerous errors of which we filed a dispute. Some of the errors were corrected & the newly Corrected Modification packet was not received by me until  XX/XX/XXXX .  <P/> The modification agreement was not received by me until  XX/XX/XXXX . This can be verified by page  1  of the modification wherein it states  ( Executed  on this day :  XX/XX/XXXX  ).  Page 1 of t he modification agreement also states " Cash amount required '' "  1st  Modification Payment of {$810.00} '' is due within 14 days of receipt of the modification. This further validates that payments were expected to begin in  XX/XX/XXXX  & not  XX/XX/XXXX .  <P/> Why am I being held responsible for payments PRIOR to the modification agreement? Especially since the modification states that payment amounts and due dates would be modified after I sign and return a copy of the agreement to  US B ank. To require a person to began a modification in default defies the purpose of a modification and has to be illegal. When you accepted my initial payment with the modification in  XX/XX/XXXX , I would have already been 8 months behind if your XX/XX/XXXX  due date was correctly written. You also did n't notify me of this  XX/XX/XXXX  date until  XX/XX/XXXX   <P/> I spoke with  US B ank employee  XXXX   XXXX  on  XX/XX/XXXX  at @  XXXX  CT, who confirmed this mistake and said the modification payment  1st d ue date should NOT have been for  XX/XX/XXXX  as you all did not execute the agreement until  XX/XX/XXXX . He asked me to email him &  XXXX   XXXX  and they would initiate an Appeal. However to date despite my numerous attempts to reach them and multiple other  US  Bank employees, NO ONE WILL RESPOND!! I have spent hours on the phone trying to get this resolved to no avail.  <P/> I am  XXXX   years old wi th a  XXXX   XXXX . I can not continue to handle this undue stress and the thought of losing my home that  US B ank is imposing on me as an il l Senior Citizen.  It appears  US B ank is looking for a reason to take my home and leave me homeless for their benefit, even though I have made all my payments since the modification. How many poo r Senior C itizens have lost their homes because they do n't have the strength to keep fighting wit  h US Bank and US Bank wins in the end?!?
<P/>  Thanking you all in advance for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief