Consumer complaint received 2015-04-17
Company: BB&T CORPORATION
State: NC
Product: Debt collection
Sub-product: Mortgage
Issue: Taking/threatening an illegal action
Sub-issue: Seized/Attempted to seize property

Complaint:
Branch Bank & Trust of XXXX a deposit and lending institution was provided a deed of trust in XXXX of {$250000.00} for several real properties to include XXXX commercial lots with a XXXX sq/ft commercial building, XXXX XXXX XXXX XXXX residential rental homes and approximately XXXX acres of land. The loan started in XXXX with XXXX residential rental house, when additional homes were remodeled additional loans were secured. Loan to value have always exceeded amounts borrowed. A checking and savings account was maintained at the BB & T branch office in XXXX, XXXX ; XXXX XXXX was account manager. XXXX XXXX would continuously harass XXXX XXXX co/note holder about payments and would come to the commercial property where she operated her business activity unannounced and publicly threaten to seize the property through foreclosure and add additional fees until she could not pay and they " BB & T '' would claim the property. On XXXX occasion XXXX XXXX publicly threatened XXXX XXXX when she was making a deposit at the BB & T situated at corner XXXX XXXX XXXX XXXX. and XXXX XXXX " in front of other BB & T employees and customers. When time for the account to be renewed ( balloon payment ) the interest rate was increased when the prime rate was continuing to decline. This pattern has continued throughout this lending/borrow relationship. XXXX XXXX was subsequently transferred or moved to another position. Then, the administrative note communication with me started via phone call from BB & T office in XXXX. I was informed " all note payments were to be made to BB & T Asset Management division in XXXX, when previously all note payments were made at the local offices. My most recently interactions were with BB & T associate XXXX XXXX of the XXXX office. XXXX XXXX also informed me after I sent a note payment to the address on the invoice from BB & T that the new requirement was to send all payments directly to her, she was the only account manager authorized to receive payment. She could also transfer funds directly from my bank account with my permission to expedite payment ). The note was required to be renewed in XXXX, all properties securing debt remained unchanged from previous periods when note was renewed, XXXX XXXX required appraisals on all properties ; additionally I was informed by XXXX XXXX that I could not receive copies of any appraisals until I had paid for them in full ( this included both single family residential and commercial properties. After further request, copies of residential appraisals were sent to me via email the day before the note was renewed. XXXX XXXX informed me that the note would be in default and she would initiate legal action to foreclose. Copies of commercial appraisals were not provided, additional appraisal cost were considered due immediately and added to amounts currently due. XXXX XXXX continued to call me daily both on my cell phone and at home. When speaking with XXXX XXXX, ( XXXX XXXX thru XXXX XXXX ) she continued to threaten legal action. In XXXX, XXXX XXXX XXXX caused funds to be debited from my bank account without my permission resulting in overdrafts. XXXX XXXX informed me she could not return the funds directly to my account and would send a check, several days later my account was credited with the amount debited, however overdraft fees were not included. I subsequently mailed a payment to XXXX XXXX. Additionally, a check was drafted by me in XXXX XXXX and sent directly to XXXX XXXX for {$3700.00} ( this amount was adequate for XXXX note payments ). I have not received and phone call from XXXX XXXX since XXXX XXXX after she left a voice mail stating she would return the funds. Recently, ( XXXX XXXX, XXXX ) I received written communication from an attorney representing BB & T demanding access to properties for additional appraisal.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation