Consumer complaint received 2017-02-03
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I am putting in a complaint against Capital One Auto Finance because they have reported XXXX 30 day late payments on my credit report which is not true. I have reach out to Capital One Auto Finance several time to resolve this issue. All they did each time was transfer me to different people and would tell me that they would send my account to a department for further review and someone will contact me. WELL THEY NEVER DO. THEY JUST BRUSH ME OFF JUST SO THEY CAN END THE CALL. They have destroyed my credit for no reason. I do n't know what to do at this point. Something need to be done about this. I need those XXXX 30 Days Late Payment Reverse off my credit report. The XXXX 30 days lates I am referring to that is on my credit is XX/XX/2016-XX/XX/2016. My monthly payment amount is {$760.00}. I made arrangement in XX/XX/2016 with Capital One Auto to split my payment into two payment each month. They recommended me to pay bi-weekly because it would be easier to make and it would cut the interest down on my car loan. My payments are due on the XXXX day of each month. I am not consider late until after the XXXX of the next month which is consider my 30 days. 

I have attach a copy of my monthly payment history from Capital One Auto showing I have n't been late and they constant reporting me as late each month. Ok here is where I want to explain. It all started back in XX/XX/XXXX. On XX/XX/2016, I made a payment of XXXX but that payment was returned by the bank to Capital One Auto on XX/XX/2016. Ok I then made a payment on XX/XX/XXXX for {$840.00} which posted to my account on XX/XX/XXXX which was told to me by several representatives that payments are posted on same day. The payment I made on XX/XX/XXXX was my XX/XX/XXXX payment which I was not 30 days late. I did get a late fee of {$38.00} but I made a payment of XXXX in XX/XX/XXXX to cover my late fees. Ok then on XX/XX/XXXX I made a payment of XXXX for XX/XX/XXXX which posted on the same day. No late fee charge. In XX/XX/XXXX when I was reviewing my statement online I saw that I owe a balance of {$1800.00}. I made a call to Capital One Auto to find out what this additional charge was. I spoke to a representative and she stated to me that I was behind in my payments totaling {$1800.00} and the way I could resolve this issue was to set up XXXX payments of {$450.00} bi-weekly. Ok so I did agree to make XXXX auto payments of {$450.00}. Before I agreed to making those payments I stated to the representative that I did n't owe that amount and that I was n't behind in my payments but she said in order to get caught up on my payments I would have to pay XXXX bi-weekly payment of {$450.00} and then after the last payment is made I would be completely caught up and she would go ahead and set me up on auto draft bi-weekly. I still was confused because I did n't owe that but I agreed to that arrangement just to keep my account in good standing. But when I pull my credit I had XXXX 30 day late payments on my credit report from XX/XX/2016- XX/XX/2016 If you look at my statement below that I have attachment you would see that I only had one late fee for XX/XX/2016. I made every payment before the 30 day mark and you will see there is not any other late fees on my statement since XX/XX/XXXX. I need for someone to review and remove this off my credit and why Capital One is constantly adding 30 days late payments to all my credit reports each month. I am on auto draft how in the XXXX am I late. They are destroying my credit for no reason. And no one can give me an answer when I call them. Please Help!!

Company response to consumer: Closed with explanation