Consumer complaint received 2016-04-07
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
XXXX/XXXX/XXXX My husband and I were victims of a fraudulent transaction at XXXX XXXX Hyundai. We were convinced or rather " conned '' into trading in our 4 month old XXXX Hyundai Elantra for a more expensive vehicle ( XXXX Sonata ) with the promise of a XXXX XXXX passenger van. The van transaction was being done on the side and being delivered from their " repo lot '' in XXXX. This entire transaction took place at the dealership with gentleman XXXX XXXX XXXX XXXX XXXX XXXX XXXX sales XXXX ) who both represented themselves as employees. Once the paperwork was signed, XXXX XXXX said he had to take the new XXXX to XXXX to bring back the van. We took home the ( trade in ) Elantra until he returned with the van. On XXXX/XXXX/XXXX we still did not have the Sonata or the new van so we called the dealership and spoke to XXXX XXXX and demanded the Sonata back or would call the police. A gentleman by the name of XXXX XXXX returned the Sonata to our place of residency this same day with XXXX miles on it. On XXXX/XXXX/XXXX, XXXX Al XXXX came to our home and picked up the XXXX to ( reportedly ) take to the dealership as this was the car we were trading in. We were told the van would still be delivered to us this same week. 
After being ignored by all staff at the dealership and hung up on, we filed complaints to various agencies and asked to see the owner of XXXX XXXX Hyundai. We met with the alleged " partner '' XXXX XXXX who stated he had no knowledge of such transaction and denied knowing XXXX XXXX XXXX XXXX XXXX. XXXX XXXX stated he felt horrible and would help us get a van and into a less expensive vehicle. After a couple of weeks, we were financed for a XXXX XXXX XXXX on XXXX/XXXX/XXXX. This was our only sincere interaction with XXXX XXXX. During our meeting, XXXX XXXX denied knowing XXXX XXXX and XXXX XXXX. Both XXXX XXXX and XXXX XXXX reported to us that neither men work for XXXX XXXX Hyundai. 
On XXXX/XXXX/XXXX we were called into the dealership to resign paperwork since wife changed employment. When my husband went to the dealership he was told the financing did NOT go through and they took the Malibu back. He was NOT offered the Sonata back. I had to go to the dealership to pick my husband up ( The Sonata was seen for sale on the lot ). Hyundai Motor Finance called several times demanding late payment for the Sonata. We explained what happened and requested cancellation of the loan since dealership had the and still has the XXXX. XXXX XXXX stated he would pay the first month payment of the loan as a goodwill gesture ( see attached- it 's not even the right car ). When I called Hyundai finance, no payment had been made. 
We believe this was another attempt to deter us or defraud us. 
We have NO idea how we got financed for the vehicles since our credit is less then average XXXX we upgraded. No money down ; trade in was a new car. We had also gone to XXXX other dealerships prior and were denied. 
Also, after checking credit reports, we have OVER XXXX hard inquiries from XXXX XXXX Hyundai, Hyundai Motor Finance and XXXX XXXX XXXX on both of our credit reports. without permission

Company response to consumer: Closed with explanation