Consumer complaint received 2017-09-06
Company: GREAT LAKES
State: NY
Product: Debt collection
Sub-product: Federal student loan debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
After 11/2 of years ( XX/XX/XXXX ), I did n't know about endorsement and I decided to take over the XXXX XXXX here in US. I paid cash as I go {$17000.00} because of non-, matriculate. I had an emergency about my kids back home that I have to quit school to work longer hours for family matters. After 3 years of my children arrivals in the US, I always wanted to upgrade my XXXX XXXX and I did started but suddenly on XX/XX/XXXX I started to received annoyed phone calls 7 days a week and letters from multiples debt collector agencies to collect loan payment for XXXX for the past of 5 years. They stopped harassed me finally for a while when I told them that I reported them to the consumers affairs. On XX/XX/XXXX, I could n't perform the jobs I used to do and I decided to go back again for XXXX XXXX. Since on my teen age I have a passion for beauty, health care and singing. I did applied on line for financial aid and I paid {$7500.00} for the application and they send me a report therefore when I go to the school to register for the program, the financial aid secretary have to re apply for the financial Aid and I had told that I had a grant and Pell grant.. Unfortunately, On XX/XX/XXXX I received a negative report account using my personal information as the account number from Great Lakes debt collector agencies of {$950000.00}. The programs at that time was {$10000.00} plus the kit fees was {$60000.00} plus {$10000.00} for a total {$11000.00} that I paid my kit 's fee and the registration fee. I have a grant of {$5600.00} as I had been told I also had a Pell grant that I did n't know the amount. And when I tried to find out of this early debt collection and why the Great Lakes international borrower debt collection back on XX/XX/XXXX using my personal identification instead of a loan account, the director of the school and the financial aid secretary after each one referred me to an another, each one replied that they do not have any idea but they will investigate. Therefore I never know about the Pell grant amount because I always wanted to know about why I had been treated unfairly and I did believed they fraud me to collect the previous untruthful and unlawful debt from XX/XX/XXXX wrongfully otherwise I will have a loan account assigned. After I talked to them and have update from me then there is an account and the number is XXXX I did contacted this international agency and set a monthly payment until I determined that was unfair as I promised. It was n't a discussion but I was investigated the debt. my last name was misspell, personal identification reported as account #, multiply different address agencies and names so that prove it may be an untruth account. therefore I wanted this account be investigated and delete accordingly. XX/XX/XXXX this account was paid in full and XXXX balance from credit bureau agencies. I declared and demand justice from unlawful activities. Please feel free to investigate

Company response to consumer: Closed with explanation