Consumer complaint received 2016-08-29
Company: WELLS FARGO & COMPANY
State: NJ
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
This Loan Modification is frustrating and I been doing this for a long time. I been trying to get help from Wells Fargo, and in process of loan modification, I was serve foreclosures papers a week ago. What did I do wrong? 

Please keep in mind. I been trying to do a loan modification for years. Each time I am given the run around from Wells Fargo. Nevertheless, let 's all remember here, I still maintain the same loan from XXXX, which is call Pick A Payment Loan. Which Wells Fargo, was sue in XXXX courts for this loan? Yet recently a judge finds Wells Fargo breached XXXX mortgage settlement. So why our government, did not enforce the laws on this, to help me with this loan? Wells Fargo should had comply with the mortgage settlement as promise and agree too. 

The Wachovia Pick-a-Payment class action lawsuit settlement, resolve claims that XXXX XXXX Bank and Wachovia Mortgage ( a division of Wells Fargo Bank ) violated various state and federal laws in connection with the Pick-a-Payment mortgage loan product. The lawsuit claim that Wachovia did not adequately disclose the Pick-a-Payment loan 's potential for negative amortization. Wells Fargo is not complying with its agreement to grant loan modifications as noted in the settlement. Wells Fargo was not using proper methods to determine whether homeowners like me were at imminent risk of default and thus qualified for assistance under the settlement. I was denied mortgage assistance, because Wells Fargo used the wrong methods to gauge my financial hardships. Wells Fargo breached the agreement by using evolving and perhaps ill-defined standards, in weighing applications for loan modifications. 

Please keep in mind I been asking for loan modification over period of 5 years. Yet up to recently, I reapply months ago and is still on going. Here is what happen thus far with my loan modification over the period of time. 

Wells Fargo been asking me for the same paperwork over and over again. Over period of months. Evening over period years I sent them all the information requested. 
Wells Fargo provide no response on modification update, unless I am calling them to follow up. 
I am faxing documents again and again to Wells Fargo for the loan modification over months. 
Wells Fargo claim never receive something, never got the fax, or everything is outdated by the time they review the documents. When calling Wells Fargo to get update I am place on hold for a very long time. 
Wells Fargo is giving me the runaround on modification. 
Wells Fargo is providing me conflicting information every time I call. 
I never speak to the same person twice from Wells Fargo. I am always assign someone different each time. 
I am always waiting and waiting for answers from Wells Fargo. 

Now on Friday XXXX/XXXX/XXXX, I am told by Wells Fargo, they can not find any of my information or documents I submitted for modification. Nevertheless, I was also told somebody by accident deleted everything off the computer. I have proof on letters I receive from Wells Fargo, they receive my paper work on loan modification, have confirmations on faxes I send them, including tracking numbers they receive my information. 

Yet nobody find that Wells Fargo is playing games here? How does my information suddenly get deleted off the system? Yet Wells Fargo is claiming they can not find who was in charge of my case. When I have all the letters here as proof that was sent to me. That so many people was assign to my case. Now Wells Fargo is acting like they do not know who all those other people who contacted me are? Knowing I receive XXXX letter after another letter and calls. Telling me they had been assign to my case. So many different people. Still nobody finds this strange?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation