Consumer complaint received 2016-03-10
Company: KEYCORP
State: IN
Product: Credit card
Issue: Balance transfer

Complaint:
On or about Tuesday, XXXX XXXX, XXXX I opened a credit card with Key Bank via telephone discussion with a XXXX XXXX XXXX ( XXXX ) who represented to me that a Key Bank Credit card, if I qualified, could be obtained at 0 % interest for transactions and balance transfers for 60 days after the credit card ( " CC '' ) was opened. I did qualify and then provided my credit card to a merchant who properly charged approximately {$6000.00}. On or about Friday, XXXX XXXX, XXXX ( according to my own records and those of Key Bank ) and within the sixty ( 60 ) day Key Bank allowed transfer period, I transferred an amount to the same Key Bank CC. It was posted on or about Tuesday, XXXX XXXX, XXXX. Upon receiving my Key Bank CC for late XXXX, XXXX I noticed that I was charged interest. In connecting with the Key Bank customer service recently I was told that, essentially, the representations in which I had faithfully and duly relied upon were " bogus '' Their " reality '' is for sixty ( 60 ) days for posting for action ( s ) on my part - which was NEVER disclosed to me by XXXX XXXX! In reviewing the XXXX, XXXX discussions with XXXX XXXX it was specifically and without qualification stated that I DID have sixty ( 60 ) days to transfer - no transfer or posting period qualification. That is, there was NO mention of a posting period that the Key Bank customer service person represented as 4-7+ days ( a time frame totally out of my control ). In reviewing the Key Bank website [ www.key.com ] this past weekend ( XXXX XXXX ) and today I have found that their website states " ... purchase and balance transfers ( made within 60 days of account opening.. '' I have called XXXX XXXX multiple times ( 10+ ) leaving messages to call me back including my phone number. I have connected with him only once. In THIS discussion he AGAIN FULLY and CONFIDENTLY asserted that I DID have 60 days to transfer and that he would look into it and get back to me THAT day ( last week ). Since I have not heard from him as he had promised I have called at least 3+ times and again with no response. I have cancelled my CC with Key Bank due to the deceit, lies, failed promises and incorrect statements of material facts. [ I was also told by the Key Bank customer service lady that I when I paid my CC that any $ above my Minimum Payment would NOT go to the highest percentage APR but would go to the LOWEST percentage APR. ] I think this is in violation of Federal law. Uniquely, after being told this by the customer service rep, I check the Key Bank website for my account and found that the customer service rep is 100 % WRONG! So, Key Bank represents FALSE information to me when I get the CC and they also convey FALSE information to me regarding payments on my account. 
Due to the egregious nature of this and Key Bank 's serious culpability and guilt I am demanding 1 ) FULL return and removal of any interest payments and charges on my CC ; 2 ) Compensatory payment to me to the now-closed Key Bank CC fully on their printed materials, website, nor their verbal statements by trained and authorized Key employees. I DID what was allowed and I DEMAND COMPLETE FULFILLMENT and 100 % RESTITUTION as well as the additional items.

Company response to consumer: Closed with monetary relief