Consumer complaint received 2020-05-22
Company: Santander Consumer USA Holdings Inc.
State: MN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
XX/XX/XXXX I went to XXXX XXXX in XXXX XXXX, SD to purchase a newer vehicle. I fell in love with the XXXX XXXX XXXX I test drove and now am the owner of that car and have been since that day. I was guaranteed financing by XXXX XXXX the sales person I had but when I got there they had issues finding financing for me due to my bad credit history. Ultimately I was still able to get the car as they said Santander Consumer USA would finance my car. Weeks later I was getting harassed by the finance guy I had ( can not remember his name ) by telling me I lied about my income which I did not in any way ( I was just starting a new job in XXXX at an XXXX XXXX XXXX authorized XXXX XXXX and was offered and accepted the job for $ XXXXhr plus XXXX XXXX commission. Saturday night, a day and a half before I was going to start, my manager calls me at XXXX to let me know my pay was not going to be $ XXXX/hr and it was going to be $ XXXX/hr and XXXX XXXX commission. I was trapped by that awful company and had no other choices as I turned down the other employment offers when I had taken this one at XXXX/XXXX  and XXXX XXXX   commission and had my new car to pay. ) I informed the finance guy I was working with and sent proof of the severe pay decrease. A couple weeks later I had not received the check to pay the tax on my car at my local DMV when I bought the plates and my temporary dealer licence window paper expired and the dealership told me to still drive it even though it is illegal. The financing guy told me they were having a hard time getting santander to finalize the auto loan and it took a couple months. Santander Consumer USA and XXXX XXXX asked me to pretend that my coworker with the same job title and position I had pretend to be from the hr department to verify my employment as my store manager was off that day. I did not do that as it would have been fraud. A few days later I got a DENIAL letter from Santander Consumer USA for my auto loan and I called to inquire about it and was told by numerous employees they had no record of me being sent a DENIAL letter or any reason I would have received one. My interest rate is over 20 % and awful and I am a victim of these predatory lending practices. I was given a loan with payments I could not afford. Nearly {$420.00} minimum payment to cover the interest and very little principal. I was making $ XXXXmonth after taxes and I am a single mother and sole provider of XXXX   children I have 100 % of the time with no shared custody or visitation. I was also called a piece of XXXX customer by XXXX XXXX the General manager of XXXX XXXX in the stores lobby in public at a table and asked what he could do to never get me to be a XXXX XXXX customer ever again. I was crying and bawling in the lobby at the table in public at XXXX XXXX in XXXX XXXX, South Dakota. I need your help please!!! I have defaulted on my santander consumer usa auto loan a few times including my very first payment. also, the finance guy I worked with at XXXX XXXX forced me to buy the service contract and said if I did not get it, I would not get any approved financing and that is not legal.

Company response to consumer: Closed with explanation