Consumer complaint received 2022-09-29
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
I am overly stressed. I am completely suffering because of Equifax. I can not obtain a mortgage because there has been a internal lock on my credit file. Equifax is retaliating against me because of lots of disputes. I have police reports since XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Is that are reason to retaliate? Is that are reason to shut my credit file down and stop me from getting a home? What if I get killed because I can't move? There are still fraudulent inquiries on my credit due to me not being able to see my credit file. I asked the representative concerning my inquiries and she gave me a list. I am afraid to dispute them because they always shut my credit file down every time I dispute items. It is their job to work for consumers not retaliate against them. On Monday XX/XX/XXXX I have a phone record of calling Equifax XXXX times until I was able to reach someone to finally help me. Her name was XXXX XXXX ID XXXX. She put my credit file online for only 5 days. I also have a record of calling other days to get the matter solved and got any where, but more emotional stress. Before then it was locked and XXXX XXXX  could not pull a application for my business loan. There are over 7 inquiries on my credit due to Equifax negligence, future creditors will deny me because of the inquiries I did not give authorization to pull and the bank thinking there is a error in Equifax system. Why would I process 7 plus inquiries with XXXX? Everyone I talked to that day told me that they could not help me I am attaching the names. They told me my file was going to remain offline infidelity. They were very disrespectful. I never experienced any discrimination, unprofessionalism and hate as such. I am suffering mentally behind this. The agents are reading the complaints and seeing the situation and making a complete mockery out of me. My credit file should remain online. My credit file should not be offline. I am in the middle of trying to get a home loan and a commercial loan for my company. The confirmation for the recent disputes are # XXXX. It was processed by XXXX. On www.identitytheft.gov I created a online log in/password. The updated FTC will have the same reference number because they will not allow you to keep filing complaints no more than 2 times if more they will block you from the system. There are XXXX inquiries and the report will only allow you to add XXXX at one time so I will have to continue to remove and update the file. Equifax is also always giving me problems with this as well. I can not set the FTC rules and regulations. They have a button to update the reports as needed. I am attaching what I send Equifax. The agents that I worked with that are unprofessional, violating my rights, and being rude are : XXXX agent # XXXX, XXXX agent # XXXX, XXXX agent # XXXX, XXXX agent # XXXX, XXXX agent # XXXX, XXXX agent # XXXX, and XXXX agent agent # XXXX.

Company response to consumer: Closed with explanation