Consumer complaint received 2021-09-29
Company: WELLS FARGO & COMPANY
State: CO
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
This problem is related to Wells Fargo Bank automatically opening a escrow account relating to Taxes on my home without my permission. This move that Wells Fargo bank has taken will effect my payments on my monthly mortgage by more then XXXX XXXX dollars. I am on a fixed income, and my social security paid for my home mortgage every month. I have not miss a payment on my home in sixteen years, but this increase will cause me to have to re-think my mortgage payments. Wells Fargo Bank did something that they should not have done. They paid the second half of my taxes on my home without my permission. I receive a notification from them that I was late on my taxes, but this is not the first time that I have been late on my tax payments. I have been late several time before in the last sixteen years, and Wells Fargo Bank has NEVER step in and taken this type of move before. Wells Fargo Bank taking this matter into their own hands has occurred, because I have been discriminated against by my Home Owner Association ( XXXX XXXX XXXX, XXXX ), and they had force me to obtain an attorney to fight against them taking my home. Well Fargo Bank was contacted by my attorney ( XXXX XXXX XXXX ), and informed of the discrimination that XXXX XXXX XXXX or XXXX XXXX XXXX XXXX had file against me and my home. Wells Fargo Bank and their attorneys knew of the situation through my attorneys. This is one of the reason why I was late with my tax payment. I went in XXXX XXXX and paid half of my taxes, and I was hoping that I would be able to pay the other half from my past due income taxes with my Federal Tax return, but because of the Covid-19 viruses their seem to be a delay in receiving my Refunds, so, this is another reason why I have been late with the second half of my property taxes, along with the pandemic affecting my ability to bring additional income to help resolve this issue, but I knew before the year ( 2021 ) would end. I would pay all the taxes that I owe, along with any late fees. This should be without saying that this is most difficult couple years that this country ( The United Of America ) has ever experience. I am XXXX years young, and I can not remember anything more difficult then what we have been through, as, a country, and to ask a Banking Institution to find a way to work with their mortgage lenders is not much to ask. I have contacted Wells Fargo bank, and informed them of the actions that they have taken has not HELP my situation. I did not need for them to intercede in my tax matter. Just like they didn't have to intercede when I was being discriminate by my homeowner association, but being that I have been discriminate against most of my life. I am NOT surprise when an unexpected situation come from NO where. I need for them to reconsider this escrow account, and leave my mortgage payment as is!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation