Consumer complaint received 2016-01-04
Company: A.R.M. Solutions, Inc.
State: CA
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I am a XXXX in XXXX XXXX. In approx XXXX, I moved my office in the same building to a different suite . At the time, I was working for XXXX who had a contract with XXXX who provided the XXXX pickup at that location. When I started my own XXXX and moved to an adjacent suite , XXXX started to show up without ever talking to me XXXX to pick up XXXX or XXXX XXXX every 2-3 months without ever discussing or negotiating a contract with me. I was being charged a fee that was in excess of XXXX although service was not monthly. As this was my first job as a XXXX, I worked 12-16 hour days and never paid attention to the the fraudulent charges and the company told me when I questioned them in XX/XX/XXXX-XX/XX/XXXX, that they had no contract that they could produce but that I must have signed one and their contracts auto-renew for 5 years. I contacted an attorney who told me this was fraud but when I confronted the representative from the company, he said he would report us to OSHA if we created problems. Although I do not have XXXX, they said they would say my XXXX is in violation of regulations and shut me down if I did n't use their company. I do not XXXX and this was extortion. My attorney was XXXX who had just been XXXX and told me to contact another company and got a bid for under XXXX monthly fee for pick up each month. When I confronted XXXX about their extortion and fees which were basically robbery, they once again said they could not find an original contract because I was never given one, and if I did n't pay they would sue me and report me to regulatory agencies. Finally, XX/XX/XXXX-XX/XX/XXXX, as my expenses were audited, it became clear that I had be essentially robbed by this company and threatened if I tried take legal action that they would, destroy my credit, take legal action, and make fraudulent reports about the scope of XXXX. They never contacted me and avoided my calls and only talked to my office staff XX/XX/XXXX who was not authorized to make any decisions. XX/XX/XXXX, my office staff was emailed a contract that said they would charge $ XXXX/month to come anywhere between 3-12 times that year. I was told this and said I was filling a lawsuit and the next day on XXXX/XXXX/XXXX a new contract was emailed that now had a price of approx. $ XXXX/month and said had to be signed by both parties by XXXX/XXXX/XXXX or it was expired. Also the number of stops per year had to be circled. This company uses XXXX XXXX and has many reports on the Internet of doctors having contracts forged by the company. It was sent to my common email address and signed not by me as there is no record when I tried to set a new password and was from a different IP address. Also there was no collection cycle circled which was required for the contract to be active. Despite this, It was emailed back to an unknown company representative and it was noted that if not signed by XXXX by XXXX/XXXX/XXXX, the contract was voided, cancelled, and not enforceable. The company signed the contract on XXXX/XXXX/XXXX at XXXX and emailed it back with no pick up frequency noted. It could not even be signed if this was n't marked by me and since I never got a real price, but only threats and extorted the contract was never done or finalized. Now one year later, they have said that I owe them $ XXXX+ dollars when they really owe me. They came 2 times over the year although the contract was not valid. They said if I paid half and signed a new 5 year contract that would be acceptable or they would sue me, send me to collections for money never owed or agreed upon, and report me to regulatory agencies. I have been getting calls daily from A.R.M Solutions Inc their collection agency

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation