Consumer complaint received 2018-01-12
Company: BARCLAYS BANK DELAWARE
State: AZ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Didn't receive advertised or promotional terms

Complaint:
age XXXX Real Estate agent wife age XXXX Wife does fraudulent charge backs for XXXX XXXX and XXXX Arizona residents Our XXXX and XXXX XXXX Card was used to pay for the purchase of XXXX vacation points. 
A XXXX card number has not yet been assigned XXXX XXXX, XXXX XXXX points purchased {$12000.00} purchase price {$3000.00} down charged to XXXX XXXX {$9300.00} was charged on a XXXX but we have not heard anything from that card. XXXX said there is no balance on the XXXX card as of XXXX XXXX, XXXX. 

Summit XXXX Sales agent from XXXX Sales Manager XXXX XXXX XXXX XXXX, XXXX This is what we sent to XXXX XXXX XXXX  concerning false promises. 
To XXXX XXXX XXXX XXXX We have disputed our XXXX credit card charge used to purchase XXXX points due to services offered were not as described as we were sold by deceit and bait and switch. We want our contract cancelled. We specifically said we wanted to stay in Hawaii and XXXX XXXX sales agent XXXX XXXX said staying in Hawaii would be no problem if we purchased XXXX points. After getting on the booking site ( after the rescission period ) we learned this would not be near enough points to stay in Hawaii or other locations we were interested in. The presentation was very high pressure lasting over six hours. In addition, we are disputing an additional {$150.00} charge because we tried to cancel a XXXX event, but the person never returned our phone calls. 

I contacted XXXX XXXX because I had contacted XXXX XXXX XXXX and XXXX and wanted to know if we should go through a company like that. XXXX XXXX said both companies were scams and suggested I contact XXXX XXXX XXXX XXXX asking our loan be cancelled and to forward the information to you about the two timeshare exit companies I cancelled, XXXX XXXX XXXX and XXXX. 

Please let me know by XXXX XXXX your decision before we file additional regulatory and law enforcement complaints. I did file a complaint with the Arizona Attorney Generals office. 

XXXX XXXX This is what the scam company is charging. 
The timeshare exit company XXXX {$2400.00} upfront to cancel timeshare XXXX {$200.00} account set up {$500.00} research and discovery 10 hours Email and XXXX XXXXt review5 hours for {$250.00} Document prep for 11 hour {$580.00} XXXX XXXX 16 hours at {$570.00} Rebuttal letters XXXX hours {$150.00} Negotiation letter XXXX hours for {$150.00} Other {$68.00} XXXX XXXX, XXXX XXXX XXXX XXXX XXXX TN XXXX XXXX XXXX XXXX wanted me to call him back. He knew I was calling about XXXX XXXX. 

I logged into the XXXX and looked for trips. I looked for trips. I tried to book in XXXX but there was only availability in XXXX. We were led to believe we could get a couple vacations a year. We were told it would be no problem staying in Hawaii which is where we said we wanted to stay. In no way will XXXX points allow us to stay in Hawaii. 

Paid {$150.00} for three days in XXXX and we had ten days to cancel. We called XXXX in XXXX XXXX to cancel the weekend. We never got a call back to cancel. 

Disputed XXXX services promised were not services delivered this past Saturday XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation