Consumer complaint received 2016-07-05
Company: CITIBANK, N.A.
State: GA
Product: Credit card
Issue: Billing disputes

Complaint:
Since XXXX/XXXX/2016 I was trying result the issue with me old XXXX XXXX card with no Luck! I was calling more than XXXX time to XXXX to try to pay my bill but the seems not to care and told me they sold my account to Citi cards without my permission without me receiving anything from Citi cards no agreement or card or nothing and I never signed anything with them. I have been calling Citi cards since XXXX/XXXX/2016 without any resolution up to date! Even I let them know that I am not interested in their card or their business! XXXX cards employees and customer service are the worst ever in life! XXXX, XXXX, unprofessional, low class, XXXX, XXXX! For the last XXXX days any Citi card number I call they put me on hold forever and just never answer my calls! 
On Sunday XXXX/XXXX/2016 I had to wait XXXX minutes for " XXXX '' from Citi cards to answer my call! And when I asked her for her ID as a reference of my call with her! She " refused to provide her employee id or any info '' but she expects me giving her my SSN and other sensitive info! I asked to speak with her and her Super Visor and I had to wait another XXXX minutes, then I got " XXXX XXXX '' super visor which also " refused '' to provide her ID! I explained her! That I do not owe Citi cards nothing! Since I never signed with them any agreement and never activated any card and not interested in their business never and ever! Since she kept refuse provide me with her ID I had to end the call with her. 

List of Citi Cards Phone Numbers that never answered the calls and times I was waited! 

XXXX XXXX/XXXX/16 XXXX - XXXX minute long XXXX XXXX/XXXX/16 XXXX - XXXX minutes long XXXX XXXX/XXXX/16 XXXX - XXXX minutes long XXXX XXXX/XXXX/16 XXXX - XXXX minutes long XXXX XXXX/XXXX/16 XXXX XXXX minutes long XXXX - XXXX, PA XXXX/XXXX/16 XXXX - XXXX minutes long XXXX XXXX/XXXX/16 XXXX - XXXX minutes long On XXXX/XXXX/2016 called Citi card XXXX and spoke with " XXXX '' and I asked her close the account and she said she can not do it because there is a block on the account be Citi Card Fraud Department so she transferred me to the fraud department and I spoke with " XXXX '' who I provided my SSN and DOB but she refused to provide her id and was laughing at me with other in the background while we talk on the phone! I asked her to close my account! She says no problems! But when I asked her for reference number for this conversation and to make sure she closed the account! She said to me! She can not provide me with reference number! And she says she can not provide her real ID number and start to make up id and gave me " JAW '' and she hangs up the phone. She was super XXXX! XXXX! Disrespectful! Unprofessional! Just ashamed on Citi Cards and their low class employees who trained to be a liars! She never sent me any email that shows that my account is closed! And anytime I call to any Citi card phone number they are not answering! 
I am asking that Citi Card will " CLOSE MY ACCOUNT FOR GOOD '' and transfer back the debt to American Express and advised them to provide me with " A Replacement XXXX Card " That I will be able to pay to XXXX!!! Since I am not interesting in Citi Cards and I am " DISPUTING '' the entire debt that was sold to Citi Cards!!!!! 
And if XXXX wants this debt paid to them! They must provide me with " A Bew Replacement XXXX Card!!! 
I am not dealing with Citi Cards in any way! And I never signed any agreement with Citi Cards! And I do not owe them anything!!!!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation