Consumer complaint received 2023-12-19
Company: CITIBANK, N.A.
State: SC
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I am following up on a dispute I had made on my Best Buy Credit Card of last year. ( XX/XX/XXXX ) I had filed a dispute roughly a month later ( XX/XX/XXXX ) stating that the service was unsatisfactory the service was lazy ( parts in my vehicle were not reinstalled properly causing issues ), expensive ( low quality parts were installed it would seem I had came to have brakes replaced under warranty in XXXX last year. Afterwards I continued to have issues with the faulty brakes, so instead of going back to have them fix my braking system under warranty I proceeded onto my next step. I made a complaint on XXXX ( XXXX XXXX XXXX ) of the services performed, quality of work, price gouging, and manipulation to consumers that the services they belive your vehicle needs is required when in reality it isn't. I had submitted this complaint middle of XXXX online and awaited a response never got one. ( I was very busy I couldnt just go to the shop. Therefore is why I made the complaint online... the company states they had no Idea of the complaint although I do have the complaint* handy ) Moving forward the dispute on my file didn't go in my favor. My vehicle has been needing attention the audible noise, pulling left and right on the steering wheel, and visible smoke from the braking system was and has been unbearable it as well was putting my jobs at stake. I came to a point of realization I didn't want to deal with this company anymore I wanted to take my buisness somewhere else and forfeit the faulty braking components they installed on my vehicle and get my money back. Realistically nobody should have to come back for work more than two times for a job that shouldve been done correctly the first time with the money paid there should had of been no problems. My offer does still stand on returning the braking components and do my business elsewhere for a full refund otherwise I will not pay the bill I authorized. In addition to the authorization of the bill the workmanship performed if at all was untolerable. I had to fix the mistakes they made due to them not completing the job properly and as well go out of pocket with everything they touched on my vehicle and to this day I'm having to fight for a refund on this bill that way I can have my vehicle serviced for brakes elsewhere. Not only this debt remains unpaid ( {$1900.00} ) but I still have to have my braking system done elsewhere. The shop is practically robbing me and saying " Pay {$2000.00} just because and go get the job done properly elsewhere ''. 

I had opened a case in small claims due to the outcome not going in my favor on the Best Buy Credit Card but even so the justice system is not in favor of the little guys. I have all the evidence I need that they ripped me off by upselling, poor workmanship, poor communication, and untrustworthy business practices and even on my end I did my part and I went about the dispute and case as best as I could I as well have a quote* from a local shop that use high quality parts and quality worksmanship. I documented as I went about this dispute and have done so as best as I could. I held off on working on my vehicle until the case was resolved. In time I had to start working on my brakes little by little. Money doesn't grow on trees and I didn't want to put my life in danger anymore with having faulty brakes so I kept the reciepts of the work and parts I had to pay for outta my pocket. I do have more to go which would be the XXXX rotors. Every bit of work they performed was under warranty and even so in the court room they stated that I could go to any XXXX XXXX XXXX XXXX in the US to have my brakes serviced under warranty. I drive a hour from the city XXXX was located ( XXXX, SC - Where work was performed in XX/XX/XXXX ) and requested warranty work ( they set me up for an appointment on XX/XX/XXXX of this year ) and I got clarification from the buisness in XXXX that they would be paying for the warranty work via phone on XX/XX/XXXX so I had made my way to XXXX, SC on XX/XX/XXXX and this XXXX in XXXX told me that XXXX the manager at the XXXX in XXXX denied paying for the warranty work although the XXXX in XXXX stated that warranty work can still be performed. I had made a phone call on a recorded line asking what was going on and they denied me service although they are supposed to honor the warranty according to the FTC ( Federal Trade Commissions ) which is a breach of contract and as well Illegal. 

I'm seeking a full refund or to make it whete i only owe {$1000.00} rather than {$2000.00} the labor is the biggest scam of this purchase I only came for a brake job that's all. Everything else was just looked at and not touched and you can't tell me it costs {$1000.00} to look at something.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief