Consumer complaint received 2023-10-16
Company: SUNRISE CREDIT SERVICES, INC
State: FL
Product: Debt collection
Sub-product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
What happened Back in XX/XX/2023 received a letter from XXXX XXXX XXXX. Creditor XXXX XXXX Creditor account # XXXX Credence Ref ID XXXX Balance {$1500.00}. As soon as a received the letter I contacted them # XXXX talk to 3 different agent till finally I was transfer to a Supervisor by this time I had explain to him that i already had download the identity 'theft package from a website provide in there letter That I had made the police report and had everything required by XXXX XXXX also that i had intended to upload https : XXXX to find out that there was a problem with there system, this upload attempt was made many time and even from different computer with an error stating that the file was to big, so i compacted the file and the same error would keep popping up basically it was impossible to upload this file, so what i did was get the address provide on there portal, i explained to the supervisor that i had spend the whole day calling and trying to get to the fraud department all the numbers even the one the supervisor gave me was a run around. XXXX, XXXX XXXX XXXX and XXXX  XXXX XXXX XXXX XXXX XXXX, CA XXXX which when i got to the post office the address was no were to be found by USPS offices and they couldn't mail the package this was explain to supervisor and he said he would send me a package himself to my home address and to send him everything i had to him so he can write this off I never received the package his promised. this morning i received an alert that i was reported to XXXX by XXXX a credit monitoring company i pay for, as the agent investigates its was the same account for XXXX sold to another collection agency. The XXXX from XXXX and i tried to contacted this company but unfortunate all we got was a recording to leave your name and phone number. All the information i have from this creditor is what's posted on XXXX the fraud agent advice for me to report this with FTC.GOV and he also open a case XXXX XXXX XXXX XXXX Company name XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Grid Code G ( Collections ) balance {$1500.00} My Credit score and record has been excellent for many many years we work hard to keep our credit immaculate after i got hit last year with 3 fraud account I've lock and frozen my credit to prevent this from keep on happening. moving forward after the investigation was done the results were that i wasn't responsible do to identity fraud and was removed from the credit burial everything went back to normal. the fraud department from XXXX told me not to worry since they didn't repot anything.. 

Now a received another call from another collection agency. 
Sunrise Credit Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX harassing me on the same account which was already reported as a fraud, last week a spoke an agent which called me to my phone and told her everything she said she would be putting the account under investigation and that they will be sending a identity theft package to my home address that was last XXXX  XX/XX/2023. I called today to make sure and spoke to a gentleman name XXXX and assure me the package was sent and if any case by the XXXX  i hadn't received to give them back a call..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation