Consumer complaint received 2017-08-20
Company: BB&T CORPORATION
State: VA
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
XX/XX/XXXX I applied for a home equity loan at BB & T . The 20 year manager said my chances were " excellent '' and " for 4 % or lower '' and she " recommended '' me : My credit score was  " excellent '' ( XXXX ), loan debt under 6 % of available credit, average BBT savings over six figures last four years, for two plus years over {$200000.00}, last month {$73000.00} as I paid off my home mortgage, my home appraised for {$97000.00} in XXXX, double my request, itemized net monthly expenses are HALF of my net monthly income, ten years with BBT, NO  negative interpersonal reports and my two letters of praise, not many take time to offer to the BBT President re : BBT operations including XX/XX/XXXX ( when BBT rep. said she was very happy as the Executive Line " gets mostly complaints all day '' ). *** Finally, a BBT official told me their new philosophy is the " whole person '' concept. BBT applied the exact opposite in my case. Lacking any coherent rationale to deny me, BBT invented a tiny excuse that any reasonable 6th grader would find ridiculous. BBT used this to place me in the highest risk group and double my percentage to 8 % which is equivalent to a denial. The BBT branch official told me she knew I could not accept it. Reason : I had too many credit inquiries back in XXXX, including three at BBT, one for car loan, one for a BBT credit card. Thus, in addition, BBT punishes '' its own customers for following BBT 's process to borrow IT 'S money which reqires a credit score check! Then BBT uses that inquiry along with other credit checks to deny a customer. BBT offers to loan money for cars, homes, furniture, campers, farm equipment and all the things it 's customer 's need, require a credit score check EACH TIME, then use those occassions to deny you, at least in my case. I do n't know the dispositions of the other three applicants submitted that day. Naturally, no-one will put in writting this decision, blatantly contradictory to BBT 's stated policy and new more just philosophy and sign their name to it. Business card I was given by branch officials to complain to was " Vice President, Retail and Small Business Leader ''. My request was a HOME equity loan! None one my criticisms relate to the Branch officials in XXXX Va., ( where I seldom visit** ), or multiple branches in FIVE other states, BBT help line, BBT online banking system, or any other aspects of BBT. ** I use online banking. There was no unpleasantness at the branch, at or after the 10 minute notification or it would certainly be in the record. This one silly and unfair decision, does NOT remotely outweigh the literally hundreds of times BBT has helped my family and me, in too many ways to mention in good times and in tragedy. I 'm not mad or vengeful. I do n't mind being lied to, promised fair treatment and " new philosophy '' then get the opposite, or even be treated like I do n't know the difference between right and wrong in a XXXX or business context. Mostly, it 's that these people have no guilt at all, about treating their own long time customers in this ice cold, unjust and totally unnecessary manner. If this is being done to others, it 's demeaning and disrespecful ... not to me, but to the good name of BBT! Thank you. BB & T Corporate Office BB & T Corporation Corporate Office Address BB & T Corporation XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX Contact BB & T Corporation Phone Number : ( XXXX ) XXXX Fax Number : ( XXXX ) XXXX Website : XXXX : XXXX Email : Email BB & T Corporation Executives CEO : XXXX XXXX XXXX CFO : XXXX XXXX XXXX COO : XXXX XXXX XXXX

Company response to consumer: Closed with explanation