Consumer complaint received 2022-08-23
Company: Chime Financial Inc
State: OH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On Monday XXXX XXXX I received a notice on my Chime Visa card for {$1200.00} for a purchase of services from XXXX XXXX XXXX XXXX XXXX XXXX  that I did not make. I have never even been to Alabama. I researched the charge which was done via the XXXX XXXX payment processing service. I immediately filed a dispute with Chime bank and cancelled my Credit Card. I was able to retrieve a copy of the invoice/receipt from XXXXXXXX XXXX by a Credit card inquiry. I contacted the XXXX number listed on the invoice for XXXX XXXX. That phone number goes to a XXXX XXXX XXXX XXXX with no branch or affiliation with a XXXX XXXX XXXX XXXXa. They had no record of my purchase and did not receive {$1200.00} and in fact do not even use XXXX XXXX to process any payments. XXXX XXXX the owner of XXXX XXXX reviewed a copy of the invoice I sent him and he saw that his logo was being used by the fraudulent company in XXXXXXXX XXXX. He send me a letter for me to forward to my bank ( Chime ) stating this is a fraudulent charge as well as a fraudulent company using his company name and logo. He has been totally cooperative in this matter and filed a dispute with XXXX XXXX. I sent all info to Chime ( my bank ) what I was able to find out. Their investigation began on XXXX XXXX XXXX. 
They refused to provide any information what they were doing during the investigation. Finally on XXXX XXXX they informed me that the investigation was complete : Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - Unauthorized Transaction Date Error Reported : XXXX Claim Amount : {$1200.00} Dear XXXX XXXX, Weve completed our investigation of your billing inquiry, and weve determined that no billing error occurred. 




I have requested documents that they used for the investigation and am waiting to get those. I also filed a business complaint against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  with the XXXX Police Department and have yet to hear from them. On XX/XX/2022 I contacted XXXX XXXX XXXX and he informs me he was never contacted by my bank ( Chime ) or XXXX XXXX 

Info for Chime bank : Chime Bank Corporate Office Chime Corporate Office Address Chime , Inc. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Contact Chime Phone Number : ( XXXX ) XXXX Fax Number : ( XXXX ) XXXX Website XXXX https : //www.chime.com/ XXXX XXXX XXXX XXXX XXXX Customer Service It is a credit card and payment processor that is stalwart to make themselves accessible for help through their customer support phone number. When you contact a service representative, you may also learn about pre-purchase fees and troubleshoot any mechanical issues like card reader ( XXXX XXXX XXXX ) failure or deposit delays. They can help you get your critical payment processing capabilities back online, so you can start making money again as well as link your bank account and report taxes. 

Dial XXXX and keep your customer code handy. 

XXXX Representative XXXX XXXX agents of XXXX are available from Monday to Friday from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

XXXX XXXX XXXX XXXX headquarters are in the United States. The address mentioned below can be used to send a hard copy of the clients queries. 

Headquarters : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Email Support The Company doesnt provide a direct email address to its customers, whereas it allows for an email in Contact form. To use the contact form, click on the link XXXX XXXX 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation