Consumer complaint received 2016-04-30
Company: SUNTRUST BANKS, INC.
State: CA
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
CFPB Complaint Number : XXXX XXXX Police Dept. Incident # XXXX FBI IC3 Complaint # : XXXX FTC Complaint # : XXXX On XX/XX/2015 what I thought was a P.T. job opportunity turned out to be a scam. I was hired by " XXXX XXXX '' as a " XXXX XXXX XXXX. '' The duties were described as " organizing purchase activity in a fixed region ... coordinating projects ( including making contracts, scheduling transportation, tracing shipments ), & providing documentation & reports. '' In short, the position boiled down to sourcing computer equipment and shipping it abroad, using my personal C.C. to pay for the equip. & shipping costs. 
In exchange for sourcing and shipping requested product and undergoing supply mgmt. training, I was promised a monthly salary, reimbursement for all expenditures on my credit card, commissions on " accomplished contracts, '' an iphone, paid sick time, corp. card etc. Although I performed all tasks assigned to me timely and per " XXXX XXXX '' procedure, I was never compensated as agreed. In fact, I was not compensated at all. Emails to the Project Coordinator regarding payment of wages went unanswered. 
Because all equip. I purchased for XXXX XXXX was charged to my personal XXXX, XXXX XXXX provided bank account info. for their supposed Corp. Acct. ( " SunTrust Account '' ) to be used for repayment of equip. & shipping costs incurred by me. XXXX XXXX instructed me to withdraw funds from the SunTrust acct. to pay the charges incurred on my card in connection with performing my duties for XXXX XXXX. However, when I attempted to draw upon funds from the SunTrust Acct., it appeared that the acct. contained insufficient funds to cover the withdrawal. Between XX/XX/2015 & XX/XX/2015, at least XXXX of the charges I sought reimbursement for were reversed. 
As I could not afford the {$31000.00} in charges for the equipment purchased for XXXX XXXX, I emailed the Project Manager ( XXXX XXXX ) regarding reimbursement. The project manager then gave me new bank acct. info to use. This new account apparently contained sufficient funds to cover the {$31000.00} in charges incurred on my personal credit card in connection with purchasing and shipping the requested equip., & my C.C. balance was returned to {$0.00} on being XX/XX/XXXX. 
AS OF THIS UPDATED LETTER, I AM DISPUTING THE IRREGULARITIES OF ALL THE REVERSALS IN CONNECTION WITH THE CREDIT CARD. ESPECIALLY PAYMENT ON THE CARD MADE ON XX/XX/2015 WHICH WAS REVERSED ON XX/XX/2015 BY THE HOLDER OF THE SUNTRUST ACCT. A TOTAL OF 16 CALENDAR DAYS ELAPSED WHEREIN A TRANSACTION WAS PAID & FINALLY REVERSED ON THE CARD BY AN OUTSIDE HOLDER AT SUNTRUST BANK. 
The last time XXXX XXXX sent me an email was on XX/XX/2015 wherein he said he had a business trip, & that he would check on my salary & providing a corporate card. Further, he said if I needed salary ASAP that I should withdraw from my credit card & cover it with another payment. 
I have returned a total of XXXX XXXX Laptops to XXXX. I have alerted XXXX & my XXXX Credit Card Fraud Dept. The C.C. is now closed and as of this XX/XX/2015 XXXX Disputes Dept. has closed the case & I owe {$23000.00}. I found a blog on-line XX/XX/2015 which names the principals in this scam by name : XXXX XXXX & XXXX XXXX. I have a voice mail dated XX/XX/2015 from XXXX XXXX soliciting the job offer for Supply Chain Manager XXXX XXXX XXXX My resume, which is found on-line via XXXX was the source of my contact info for them. I have a hard copy of this webpage & all email correspondences, acct. #, & receipts etc.. It is important to note the XXXX Lab website is now off-line. It has moved to XXXX & that too has come down " for Maintenance ''. 
SunTrust Acct # 's & R.N. 's associated w/scam are as follows : R.N. : XXXX Acct # : XXXX & R.N. : XXXX Acct # : XXXX XXXX XXXX : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation