Consumer complaint received 2023-03-02
Company: Rent Recovery Solutions
State: NE
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XXXX of 2022, the end of my girlfriend and Is lease at XXXX XXXX XXXX XXXX, XXXX XXXX, expired, thus ending our rental contract with XXXX XXXX XXXX Subsidiary of XXXX XXXX ). 

We had given ample notice of move-out and cleaned up prior to leaving. 
A few weeks later, we were given notice of damages we were due to pay in excess of our security deposit for unclean sections of the apartment, forgotten items we left at the apartment, and damages. 

These ranged from unclean bathrooms/showers, dryer lint trap, odor, and a painting we had left behind. 

In summation, beyond our {$500.00} security deposit, they wanted {$570.00} paid out to them for cleaning, damages that are according to them, beyond wear and tear, personal item removal, carpet cleaning, etc. 

We had consulted a lawyer about these charges previously, and he advised us to simply let it fall to collections and dispute the debt, as they have not provided valid proof of damages as required by law, specifically Nebraska Revised Statute 76-1416 which states exactly : ( 2 ) Upon termination of the tenancy, property or money held by the landlord as prepaid rent and security may be applied to the payment of rent and the amount of damages which the landlord has suffered by reason of the tenant 's noncompliance with the rental agreement or section XXXX. 

We repeatedly asked for invoices and receipts, not just a blanket list of charges, to try and identify the exact costs suffered by XXXX XXXX in order to return the apartment to the state it was in when we first occupied it, but they responded, verbatim, with Legally were not obligated to give you all of the invoices, once everything is complete, I can certainly pass that along, and it will probably be quite a bit more than what were actually charging you, and we can certainly do that, but at this time I dont have that information for you. Additionally, when Rent Recovery Solutions LLC was written to with a certified letter, they responded to me, but provided NO proof of damages, receipts, or otherwise, of which I am legally entitled to. 

This is not a valid debt under Nebraska law, as evidenced by the removal of this debt from my XXXX credit report due to a dispute on my part for the aforementioned reasons. XXXX XXXX  in cooperation with Rent Recovery Solutions XXXX, are trying to capture debts with no legal basis in the State of Nebraska, affecting the credit of myself, my girlfriend, and who knows how many others who have left their rental units. 

Additionally, the specific company identified by Rent Recovery Solutions to which the original illegal debt was attributed to is provided by XXXX XXXX, per Rent Recovery Solutions. ( XXXX XXXX is the name of the apartment complex, according to XXXX XXXX. XXXX XXXX seems to be a operator of franchiser of restaurants based in XXXX, North Carolina ). If they can not even be held to a standard of having the correct name of initial party that tried to claim this illegal debt, what basis is there for truth in any of their other reports? 

Additionally, after I issued a dispute on both XXXX and XXXX, I later received a notice that the debt, which was not previously reported to XXXX, had been reported on XX/XX/XXXX. This is clearly retaliatory in direct response to myself and my girlfriend filing disputes in early XXXX for our XXXX and XXXX accounts.

Company response to consumer: Closed with explanation