Consumer complaint received 2022-07-18
Company: GSF MORTGAGE CORP
State: TX
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
The reason I am writing this complaint against Go Mortgage XXXX is because I feel I was misled and over-charged. 

Issue # 1 : Draw My Mortgage Loan Officer, XXXX XXXX, verbally and in writing assured me there will be no draws on my construction to permanent loan. I signed a Go Mortgage Document - Pre-Construction Meeting Agenda and in the Notes section it states, one draw program, all paid at modification. I am currently paying {$2000.00} in rent, not to mention all my utilities. I am on a strict budget since my hours have decreased significantly from XXXX and XXXX. My construction loan closed XX/XX/XXXX and on XX/XX/XXXX I received a mortgage statement from Go Mortgage showing a draw in the amount of {$25000.00} and my first payment of {$160.00} was due XX/XX/XXXX. While I was told there would not be a draw, the loan documents I signed also stated I would be notified of any draws and after closing a Go Mortgage draw/disbursement representative will contact me. I never received a phone call or a notice of this draw, nor a breakdown of the {$25000.00}. 

Issue # 2 Appraisal Charge & Lock Extension Charge My loan was approved through a Go Mortgage underwriter on XX/XX/XXXX, I locked my loan on XX/XX/XXXX and the lock expired on XX/XX/XXXX. I was notified on XX/XX/XXXX, an appraiser by the name of XXXX XXXX will come to my property to appraise my land. XXXX told me appraisers are taking anywhere from 20 to 30 days find an appraiser and have the appraisal completed. I talked to XXXX, and he informed me he was driving from XXXX, Tx which is over 100 miles from my property, not to mention the builder XXXX XXXX is also located in XXXX TX. I asked him if he were located closer to my property, would the price still be {$1500.00}, he informed me his cost would be less if my property was closer. He asked if I still wanted him to appraise my property and I told him yes, because I did not want to wait another 30 days for another appraiser. After we talked, he decided to cancel the appraisal order and maybe find someone closer. I told XXXX the appraiser declined to appraise my property and XXXX basically reprimanded me for speaking to the appraiser and told me he uses this appraiser all the time and he was an excellent appraiser. The very next day on XX/XX/XXXX, XXXX contacted me and told me he found a local appraiser, about 25 miles from my property and could come out the same day XXXX was scheduled which was XX/XX/XXXX. However, the appraisal was completed on XX/XX/XXXX and I was charged a lock extension of {$1000.00}, without my consent. I disagree passing this fee onto me since the ordering of the appraisal was out of my control. There was plenty of time for the lender to order the appraisal earlier as well. I had to pay {$1500.00} for the appraiser that was driving over 100 miles and never received an invoice of the appraiser that appraised my property, by the lender. They originally wanted an appraiser from XXXX TX to complete my appraisal and the outrageous fees I was charged to complete the home purchase. All because this is the only appraiser he is comfortable using. How can he force me into using one specific appraiser anyway? I thought it should be random. 

Issue # XXXX : Title Company & Additional Lock Extension Charge At the beginning of the mortgage process, I asked XXXX if I could use a title company of my choice, XXXX advised we had to use the title company they normally use because their title company was familiar with their process. I find this disturbing that I was not allowed to choose my own title company when that is supposed to be my right to do so. I was notified on XX/XX/XXXX that Rorys affiliated title company had an issue with the vesting and an Affidavit of Heirship will be needed to correct the issue. I complied with all their request within a timely manner and on XX/XX/XXXX XXXX XXXX declined the title order entirely. I was charged with another lock extension and had to call my friend who works at XXXX XXXX to take the order. I sent XXXX XXXX all the documents I sent the previous title company, and they were able to issue a commitment within 3 weeks. If I could have used the title company I was comfortable with from the beginning, I would not have been charged another lock extension. I feel that the lender violated my right to use the title company I wanted, to force me to use their affiliated title company. That was wrong and I think they should refund me for every fee associated with title that I paid for. How could they get away with forcing me to use their affiliated title company too? In addition, their affiliated title company could not perform causing another lock extension fee. That lender should have paid that fee since it was their affiliated title company ( that they forced me to use ) that could not close. This additional lock extension charge should also be refunded to me. 

Issue # 4 : misleading House completion timeline / lock extension fees. 
XXXX told me he gave the builder 365 days to have the house completed but after reviewing the paperwork, he gave the builder 270 days to have the home completed and if it is not completed, I would be responsible for another lock extension and possibly having to relock my loan at a higher interest rate. I would feel comfortable if he stayed true to his word of 365 days instead of reducing the construction period 270 days, without notifying me. I was told 1 set of terms verbally so that I would continue the process with their company, but asked to sign documents to the contrary, only to find out later that the terms I was told and accepted were actually lies to mislead me into moving forward. 

Issue # 5 : Survey and being forbidden to submit complaint to the company I received a survey from Go Mortgage after the loan closed. I gave XXXX an accurate negative review. I submitted my review via e-mail and received a reply apologizing of my experience and they asked for my phone # so they could speak with me regarding my experience and when I sent them my phone number, my e-mail was blocked. I could not email them. They mislead me by pretending to empathize with my complaint, but had no real intention to speak with me I had no idea how construction loans work and this process was out of my knowledge of mortgages. This has definitely been my worse experience obtaining a home loan and will have to refinance as soon as my home is completed to get away from them. But that will incur more costs to me. I feel they should be paying the costs to refinance out of their company name after how terrible they mislead me, overcharged me, and violated my rights. I feel there should be an audit with Go Mortgage, XXXX and XXXX XXXX XXXX XXXX XXXX because this does not feel right.

Company response to consumer: Closed with explanation