Consumer complaint received 2017-05-16
Company: Cedars Business Services, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
On XXXX XXXX, XXXX I applied for a loan to finance a car through XXXX XXXX XXXX XXXX XXXX. Positive that I would be able to get the loan because I have no debt, graduated from XXXX in XXXX, have held a job for over two years, and have no other finances that I am liable for, I was in aghast when I was denied. I then found out the reason that I did not get approved for the loan was because my XXXX Credit report shows an outstanding debt of {$8500.00}. However, that balance was paid in full. Once it was paid in full in XXXX it took the company over a month to send me proof of the payment. I had constantly call Cedar Financial weekly to get that proof and still it had took a month for them to mail it out. The lady that I talked to was extremely rude and made it seem like I was inconveniencing her by asking her to send me proof of my payment. I had to call her 5 times before I got the letter. The letter states Youre debt reference above is now closed and Paid in Full. If we have previously reported the debt to any of the credit bureaus, we will report the debt as paid or settled in full. '' After I receive this confirmation I assumed I was in the finally done with all the finances from college. Unfortunately, I was wrong and had to find out the hard way of not be able to buy my car this past weekend. Cedar Financial has neglected to update the collection trade line they reported to my XXXX Credit file to a paid collection status. My Trade Line still displays as an open collection account. They had an obligation per the FCRA to report the paid status once I paid it in full. I called Cedar Financial yesterday XXXX XXXX, XXXX, I spoke with their customer service rep XXXX and she was extremely rude, I said " you do n't have to be rude XXXX '' and she responded " I am not rude, unless you are being rude with me. '' Working in customer service for several years, I know that the customer is always right and how she responded to me was uncalled for as I simple was trying to be as polite as I could be asking for a manger to discuss my credit issue. After I was transferred to the Collections Manager of the department, XXXX XXXX, he had told me that my file no. had a {$0.00} balance and was paid in full. I explained to him I was calling because I was denied a loan and he said that they never reported my balance to any Bureau because it was handled in house. I told well then why was it on my credit report and he said he had no idea because they had no record of that on their files. He then asked me if I could screen shot my credit report and send it via email to their accounting office. I said that I was not comfortable doing that and told him I should not have to that. I asked him if he could pull a bulls-eye or had the ability to do a soft pull to verify instead of requesting me to send my report. He told me that they did not have the ability to do that so I had to send them a picture of my report. The conversation ended and he said he would call me back later that day. When I got a hold of him later he then said " Yes, I guess we did send this to CRA 's '' but reported it and that I needed to contact XXXX to get this resolved. I said no that is not how it works ; it was your guys ' obligation to make sure this was resolved. He told me no and that he was actually doing me a favor helping me because he did not have to and then I would struggle trying to get a hold of XXXX. I requested that they submit an XXXX to update my account to a paid status to all the CRA 's immediately. He told me that they did not have the ability to do that and that the process of getting this matter resolved would take 45 days. I told him that is not true because if he knew what he was talking about he would submit an XXXX  and have this update within 24 hours. I also requested that he send me a letter/proof via email this morning that that the account was paid in full so that I could take to the credit grantor this morning. He said that it would be in my inbox first thing in the morning when they open at XXXX. It is now XXXX XXXX, XXXX, XXXX am and I have yet to receive anything. I called this morning and he was not available to speak with. I am very dissatisfied with how this company has handled this process and has neglected to update their collection accounts monthly. This neglect has caused me embarrassment when I was denied my loan, caused me to have to XXXX to work, wasted my time dealing with this issue, and numerous amount of stress.

Company response to consumer: Closed with explanation