Consumer complaint received 2022-04-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
Ill start off by saying, its already clear that BofA doesnt understand that what they are doing is improper in he first place. YOU CAN NOT HOLD MY MONEY INDEFINITEY. YOU CAN NOT CONTINUE TO ADD TIME TO WHEN IT IS YOU RETURN THIS SAID MONEY. IT HAS BEEN OVER XXXX YEARS. Now, after speakinig with escalations, it was understood that BofA failed to credit my account. Clearly understood. Thats why the agent filed a " missing credit '' already. SO FOR THE AGENT ON THE PHONE TO TELL ME HE IS STEPPING IN AND IT WILL NOW TAKE ANOTHER XXXX WEEKS IS BEYOND. 
SO WHAT DOES THE CFPB DO EXACTLY??? Because it certaintly didnt light a fire under the XXXX of BofA to do a XXXX thing. Matter of fact, it inspired them to take even longer ... ... ... .... SO forgive me, but im not impressed. BofA doesnt seem to give a XXXX. The CFPB hasnt even sent me any type of response whatsoever ...... 
So basically the lesson learned here, is XXXX Banks can do ANYTHING they want. There is NO oversight, no regulatory agency, XXXX for the consumer to to have a voice. I Even got ta here about the XXXX from BofA explain to me how hes goingh to be on XXXX VACATION in the middle of the investigation ... ... ... .GET XXXX REAL. But that didnt stop them from trying to package the entire situation as if it was to benefit me. GO XXXX YOURSELVES. Inserting yourself in between, what is known as far as missing credits, abd the issue of that money, to extend the time it is issued another XXXX weeks, is not in my best interest. ME WAITING MORE TIME WHILE YOUR ON XXXX VACATION IS NOT IN MY BEST INTEREST!!! YOU TAKING KNOWN INFORMATION< ABD PRETENDING TO DO AN INVESTIGATION< EXTENDING IT ANOTHER 4 WEEKS IS NOT IN MY BEST INTEREST. YOU ONLY OFFERING THE MONEY YOU HAVE TAKEN, IS NOT IN MY BEST INTEREST!!!!! GET XXXX REAL!!!!! YOU CAN BET, IM POSTING THIS ON EVERY SOCIAL MEDIA AND BRINGING AS MUCH ATTENTION TO THE BEHAVIOR OF BOTH THE CFPB, AND ITS LACK OF AUTHORITY, AS WELL AS BOFA AND ITS XXXX GAMES IT FEELS NECESSARY TO PLAY> HOW XXXX DARE BOFA TRY TO PULL WHAT IT JUST TRIED TO PULL. I suppose, Im just going to be a marter as far as this money goes. XXXX I can show as many people as I can, THAT THE CFPB HAS XXXX PRESSURE IT CAN PUT ON BIG BOFA ... ... BOFA RUNS THE SHOW DOESNT IT???? WHAT A DISSAPOINTMENT. BUT AFTER THE BAIL OUTS AND WHAT NOT, NOBODY WILL REALLY SAY THE ARE SURPRISED WILL THEY???? 


XXXX YOU BOFA> EVERY SINGLE ONE OF YOU!!!! YOUR SCUMBAGS, AND YOU KNOW IT. I CANT EXPRESS ENOUGH HOW SICK TO MY STOMACH YOUR ORGANIZATION MAKES ME. you take my money mid pandemic, and your only now tellingme, youll run an investigation, but it so happens, doing it now, only delays me getting my money???? How do you live with yourselves? 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Sincerely, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief