Consumer complaint received 2021-07-30
Company: Consumer Counseling Centers LLC
State: ME
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Keep getting calls about your loan

Complaint:
For the past 2 months, I have received unsolicited calls from several XXXX, MA numbers regarding XXXXXXXX  benefits and student loan debt. No matter the number or reason for their call, each number claims they represent Senior Aid Helper or Consumer Counsel. I have not been able to answer one of their calls because I work during the hours they typically call. I have only been able to reach an agent once after calling back and the call was dropped immediately by their agent when I mentioned I was registered on the National Do-Not-Call List about a week ago. Since that encounter, the unsolicited calls have only increased.

I have followed their directions to press " 2 '' every single time they have left a message to be put on their " internal do not call list ''. Despite my efforts and being registered on the National Do Not Call List since XXXX of XXXX, I continually get unsolicited calls from multiple XXXX, MA numbers. I'll list the numbers that have tried to contact me since XX/XX/XXXX, today is XX/XX/XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX Again, this is just in a single week, and I have received 8 calls from six different numbers all regarding the same two companies.

The first company that claims they are from Senior Aid Helper wants to discuss my XXXX  benefits. I am currently XXXX, all of my grandparents have passed, and I have reason to be collecting Senior Benefits at this time. I do not personally know anyone that would be eligible for senior XXXX benefits. The callback number that has been left that is attached to Senior Aid Helper is XXXX. 

The second company claims they are from Consumer Counsel and they are claiming that I have student loan debt. I am still going to school, so I have not graduated yet and my debt has not begun to accrue. As it stands today, I do not have student loan debt ( yet ). The callback number that has been left that is attached to Consumer Counsel is XXXX. 

I do not want to receive a single call ever again from one of these fraudulent companies. I do not know how else to go about removing myself from their call list other than to report these numbers and companies. The one time I was lucky enough to somehow find a way to get a real person to talk to me, they immediately hung up at the first suggestion that I am on a do not call list. When I call back, the menu states that by pressing " 2 '' that will place me on an " internal do not call '' list, that does not work. I have pressed that option EVERY SINGLE TIME these companies have called and I am somehow still receiving calls from them. These companies have not relented in the past 2 months and I feel like I am being harassed by these companies at this point. Oh, I know this is supposed to be complaints about one company, but both companies began their robocalls around the same time and from the same location in XXXX, MA so they are connected. There may be separate names but no doubt the scams run by these two companies are related.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation