Consumer complaint received 2019-12-27
Company: Santander Consumer USA Holdings Inc.
State: SD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
My Fiance and I needed a second vehicle but neither of us were working at the time but my Fiance had a job lined up. We were looking at a used vehicle at XXXX XXXX XXXX  on XX/XX/XXXX. The dealership told us to submit an application to see if we were approved. I accidentally submitted it to the wrong XXXX. dealership ( XXXX XXXX XXXX XXXX ). A Salesman of the name XXXX XXXX called and said since we already submitted an app with them on accident for us to come in and they will take care of us. We went into the dealership and we explained our situation. That My Fiance had a job lined up and I recently left mine. He then explained do not worry about it just get us old pay stubs and put her income down for her job she has not started yet. I feel both of us were manipulated into trusting him and the company. After spending 8 hours at XXXX  XXXX they finally came up with a deal. They said after 6 months of payments the lender ( Santander ) would be able to lower the interest rate and had me sign a piece of paper. They lied to me to make me sign the papers. Our current interest rate is 16.78 % Total financed XXXX I told the Finance manger we did not want extended warranty or any adons. he said no problem. After signing the paperwork I notice that he added XXXX dollar extended warranty. I've been trying to cancel it for over a year. We finally got back to Florida and stopped in. We got a copy of confirmation that it was canceled with a full refund. Its been months and have not seen the credit. We have called both the dealership ( XXXX XXXX XXXX ) and Santander Consumer USA about the lower interest rate agreement and Extended warranty and neither company is willing to help. I filed chapter XXXX bankruptcy so Santander has not tried to collect from me or my Fiance that did not file. We got a letter that they are repossessing the vehicle XX/XX/XXXX with no other warnings. We called weeks before this letter and they told us it was fine if we made the payment at the end of XX/XX/XXXX. But they sent us a letter of threatening to tow. 

We are in desperate need of help from a fraudulent shady dealership conning us into a vehicle we can not afford and Santander USA for not lowering our interest rate on agreement with XXXX XXXX XXXX and not helping us with lower payments/interest. We told XXXX XXXX we can not afford the payments. They insisted that Santander will make a lower interest and a payment we can afford and had me put initials down on the paper that I did not get a copy of. I also believe XXXX XXXX manipulated our info so that we are approved for the loan. 

In 4 days we are getting the vehicle repossessed with no help from Santander with lower payments or any negotiation. The book value of the vehicle is XXXX. We still owe XXXX and Santander will come after us for over XXXX in deficiency balance. 
XXXX XXXX did not ask us for proof of income/paystubs. I also was charged XXXX for a down payment that I was told was needed for the approval. I filed a complaint with the XXXX  and XXXX XXXX offered me a free oil change and assured me the finance manager that helped me was fired.

Company response to consumer: Closed with explanation