Consumer complaint received 2022-06-13
Company: MRS BPO, LLC
State: OR
Product: Debt collection
Sub-product: I do not know
Issue: Written notification about debt
Sub-issue: Didn't receive notice of right to dispute

Complaint:
MRS ACCT zzzz RE XXXX XXXXL XXXX I DISPUTE THIS AMOUNT <<< Hello this is regarding my nightmare with XXXX XXXX. I will try to be brief. 

I ordered shoes from XXXX. 

I chose XXXX XXXX as my method to pay. Next button was Submit - so I clicked - and as I did, I saw that XXXX XXXX had submitted the shipping address.!!!! 
>>>>>>. An address I had not used in YEARS a friends address. 
My friend had sold her home years prior. So - my shoes are now set to be sent - at the direction of XXXX to someone I dont even know!! 

I tried in vain to edit the shipping address via the XXXX website. Their website allowed no way to edit. A shortcoming on the part of XXXX I finally enlisted the help of a friend in the USA ( yes - I am a USA citizen/ but I have lived in XXXX these past years on my social security as I can not afford to live in the USA ) My friend made many calls and finally got through to a XXXX supervisor - who said she could not stop the shipment!! but that when it reached its destination she could have it grabbed from the dock and returned to XXXX. So - I told my friend to have her do this. My friend also tried to call XXXX but was unable to speak to any human being on my behalf. 

Then I realized that XXXXl was still going to send payment to XXXX. I continued to try to reach XXXX to remove that old shipping address. No way to speak with a human Only AI / Computer generated auto-responses. 

I spent many many hours, trying to communicate with XXXX. All I got were computer responses from XXXX. meanwhile - XXXX was about to pay XXXX per my original order the one in which XXXX submitted the WRONG ADDRESS!!!!! 

So - I think this all took place within 24 hrs or maybe within minutes!!!.. I contacted my USA bank to stop the payment to XXXX. At the same time I guess.. XXXX paid XXXX And XXXX nabbed the shoes and issued me a refund.. 

It all took place within hours but because I had no way to speak with a human being at XXXX I couldnt fix it .. Or remedy it in any way. 

I was and completely willing to pay them the money that I owe but I wanted a HUMAN BEING to assure me that that old defunct shipping address - was out of their system and that this would NEVER happen again. AND - after receiving nothing but Computer generated auto responses- I decided to just pay - But THEN when I tried to log into my XXXX account - I found that can not even access my account any more!!! So there was no way to pay them!! Again I tried to communicate via email that I couldnt log into my account - to pay but all I got was computer auto responses. NO HELP. 

I wrote many emails to XXXX. Im poor I can not afford to phone an 800 # and sit on hold for what very well could run up an international phone bill of more than the {$110.00}. 

I have copies of my emails with XXXX I was totally willing to pay them the {$110.00} I simply wanted a response from a HUMAN not a computer. 

Nothing Meanwhile- A few months later, a service that sells occasionally, my art deposited into my XXXX account 2 sales. I seldom sell anything so this was a surprise! See these dates : deposited from XXXX XXXX into My XXXX account. ( an account I can not even long into any more. ) {$50.00} on XX/XX/2021 AND {$4.00} on XXXX XXXXXXXX XXXX So the total amount of {$50.00} was deposited into my Pay Pal account by XXXX XXXX  XXXX So {$110.00} that I owe, less the XXXX XXXX  deposit amount of {$54.00} - comes to NOW only >>>>>> {$55.00} TOTAL AMOUNT that I owe to XXXX XXXX <<<<<<<<<< I really would like to get this behind me- and hope that this fiasco can be closed. 

I do want XXXX to show evidence that the OLD SHIPPING ADDRESSES used over the last decade have been removed- so that this will NEVER HAPPEN AGAIN. 

I have been unable to correspond with a Human Being at XXXX. 

I will then send a check to you to clear this up. {$110.00}/ less the {$54.00} from XXXX XXXX comes to {$55.00}. This is what I owe to XXXX XXXX. 

XXXX has no postal service!! I can write a check and send it along with a person flying to the USA who will then mail it for me. 

What a mess. Thank you for taking the time to weed through all of this. I have spent HOURS AND HOURS trying to deal with this- with XXXX since the order was placed last year. 
Im almost XXXX XXXX XXXX. It is not easy. Thank you again. 


NOTE XXXX I use my son 's address. I have been living in XXXX because I can not afford the USA and health care there SUCKS ( sorry ) -- - so - he brought me the letter from the MRS agency regarding pay pal. 
XXXX has NO POSTAL SERVICE!!! you can google to see this is true -- so I have no way to mail anything ... unless I send it with someone flying up to the states...

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation