Consumer complaint received 2023-04-20
Company: NAVY FEDERAL CREDIT UNION
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
So navy federal got something stranger I gave them a bank instrument that can't say I didn't they have cameras lady wan na call me because of complaint same people who say I cant be entitled to my entitlement.now they are charging me to get a head. So my last questions cause it doesn't add up.its pointless sending them things and calling the bank they all play games so it's okay. I'll go threw here Im trying to figure out because is states on bank statement remittance.sendvwith payment .everytime time funds or you guys do something you restrict my account debit things. Then change them around. So no2 the 7 remittances I sent them became holder in decourse.so how is it you guys do these process can explain them when I act in my right .you guys are incompetent to what's going on and you provide your tellers with no info .so the new set of remittance and putting the contempt controller on notice I will send cfpb them to them and if my account is credit only credit it.your holding the instrument to do that.you give wrong info I'm confused XX/XX/XXXX my current balance was XXXX. Now today it shows withdrawals and debit over over XXXX XXXX I deposited a check for XXXX XXXX you have it marked down XXXX XXXX. That's not XXXX so can you give the cfpb the accounts out accounts In ledger ever records to verify I had two accounts always reported y'all haven't responded. We don't have a loan so acting like these balances of obligations between you and the United states have an obligation can you show where I account owner times date transaction showed where I with drew and debit since you guys are kicking back, I'm aware of previous lawsuits you guys have and since you guys are playing games with my credits and are holding im demanding my account be credit .now I can write a 1099a if you guys are abandoned your obligation.and I spoke with XXXX and verified with another party you guys do deposit of remittance so lie to cfpb not me these positives you showing the cfpb prior complaints the balance shows positive. XXXX. Why you telling me it's negative not positive to wan na aplay this game .it 's over so I will now communicate the lady that took my remittance she said she was sending a week ago I'm waiting .saved the phone Convo to .if this is the route you wan na go understand everything I've done has been in good faith.maoes since why you get mad leave notes like the lady that hung up and said fraud spoke with him noooo she put me on hold kept going back and forth every rep does so what's that mean.yourbresponsible for errors and damages occurred I will send cfpb the remittance that I need deposit I'll send where it states in policy you guys sent me but are denying me seemsbluke the right thing to do.my attorney will be stepping to both branches with POA on my behalf to me since you guys are dealing with people 's money but acting incompetent to policies and laws all statements etc he will handle since you thik you can .sad part I can see if I was doing something wrong nope.so this race thing you guys are doing it's good.scared never I fear no one but god.but taking from me because you think you your gon na put on me in a corner and pay your obligation that's not a benefit.and how you take my debit card give me a new login in the I catch what y'all doing and start getting info now I'm restricted.its over so can you explain show cfpb what your telling me because everything you guys are saying I can show your saying opposite like account ending XXXX and aww here 's the update on claims how do you provide a provisional credit to use but can't use it what kind bs is that I need you to show this fourth and please cause I didn't get it or debit that your ledger is off that's why is not balancing correct.oh why my life insurance company said you guys said I gave them wrong payment info. I sent them same info you gave me .you guys got a problem with a person who's not white but a person of hue not from XXXX doing what your average customer doesn't do.like I sent them the info y'all gave me and match what with I put XXXX why are you causing all my accounts to be shut down reaching too accounts I have to be shut down .providing wrong info.your days are coming believe that.ajd this wire that was approved that was supposed deposited to my other bank where is at.i screened shotted it did you guys cancel that .y'all act like XXXX XXXX I'm not scared to speak the truth.im real .you mad deal with it.question if I came in took money with out permission I got to XXXX.why shouldn't you for the same thing .what the difference between me and you .same applies to employee last warning stop taking myoney if your not entitled to it.i need mine.and every bill your gon na pay of mine cause your holding my credits so your responsible.i don't wan na everstep in to your branch period I don't deal with evil deceptive incompetent people no benefit.i will not call waste of time I need my credits and I'm done with you guys last warning stop taking my credit and you can't properly hold my security then you need to give them up I have assets so like how we doing it but you've owed me havebt respond to anything I need all my entitlement now .stop playing because your playing with money that feed ay kids .and y'all create numbers so explained to me if this not your loss and you didn't loan me moey I created the value and traded instrument for it. Don't act like there is a loan or promissory note that I need to provide you free money you didn't lend as a loan is this your credit you loaned me or your assets I bought.ii know you better stop acting like I owe you and it's you guys that owe and ain't crediting my account but debting it.smh

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation