Consumer complaint received 2023-09-17
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
. I am writing to file a formal complaint against TransUnion concerning a significant and seemingly unjustified drop in my FICO credit score on XX/XX/2023. This unexpected drop occurred despite what I believe were minor changes in my financial profile, specifically related to XXXX accounts : my XXXX XXXX account and my XXXX account. 

On XX/XX/2023, I noticed a sharp decline in my FICO credit score through TransUnion 's reporting, which has left me deeply concerned about the accuracy and fairness of this credit reporting agency 's practices. This drop amounted to a staggering XXXX points, despite the fact that my actions should not have warranted such a substantial decrease. 

The changes in my accounts that occurred on the aforementioned date are as follows : My XXXX  XXXX account balance increased by a mere {$140.00}. 
My XXXX account balance increased by {$24.00}. 
The total usage increase across these two accounts amounted to just {$160.00}. To my understanding, this relatively minor increase in my credit utilization should not have resulted in such a significant decrease in my FICO score. I believe this score drop is disproportionate and detrimental to my financial well-being, potentially affecting my ability to obtain financing for various needs in the future.

Moreover, I would like to bring to your attention the possible violations of the Fair Credit Reporting Act ( FCRA ) by TransUnion : Accuracy of Information : According to the FCRA, credit reporting agencies must provide accurate information. It appears that TransUnion 's assessment of my creditworthiness was inaccurate, given the minor changes in my financial accounts.

Notice of Negative Information : The FCRA requires that consumers be notified when negative information is reported to their credit files. I received no such notice regarding the drastic drop in my credit score. XXXX adding, the balances increased on the other credit reporting agency 's reports and XXXX nor XXXX dropped my score by XXXX points. 

I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly to determine if TransUnion has indeed violated FCRA rules and regulations in their handling of my credit report. Furthermore, I urge the bureau to ensure that TransUnion rectifies this situation promptly by correcting my credit report and providing me with a more accurate and fair representation of my creditworthiness. 

I appreciate your attention to this matter and look forward to a swift resolution. Please feel free to contact me at [ Your Phone Number ] or [ Your Email Address ] if you require any additional information or documents related to this complaint. 

Thank you for your assistance in addressing this issue and for your commitment to consumer protection.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation