Consumer complaint received 2016-03-22
Company: I.Q. DATA INTERNATIONAL, INC.
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
IQ Data International Inc. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX : Account of : XXXX XXXX Account No : XXXX Filing a complaint in response to collection attempts stating I owe {$4400.00} plus {$70.00} interest to XXXX XXXX XXXX XXXX XXXX XXXX. I disputed the accuracy of this claim because there are catastrophic and unlawful discrepancies that have been brought to XXXX XXXX 's attention on multiple occasions. Most recently via certified letter No. XXXX Each discrepancy is listed below and has already been brought to XXXX XXXX 's attention of which just brushed me off and sent me to collection.I requested that IQ Internation provide me with written proof of the validity of this debt within 30 days of the date of the letter and they never did.Now it is on my credit report. 
Additionally they stole part of my deposit and refuse to acknowledge its existence. They are just terrible people at XXXX. If you go to this Yelp link it says it all. It also includes complaints about IQ from other fellow tenants that had the same issue as I did. 

Unlawful Discrepancies XXXX Cleaning was dated after move out statement and was also done beyond the days landlord must give you a written statement of deposit accounting, which includes receipts for all costs that are deducted, within 15 days after you vacate. If your landlord fails to do this, she must return the entire deposit. Union failed to do this and did not provide my walk through checklist I requested on Date I vacated XX/XX/XXXX, XXXX is charging a cleaning fee, rent, and utilities for days I did not live in the unit and had already vacated on all documentation as XX/XX/XXXX. I brought this to their attention yet they ignored me and sent me to XXXX I requested a copy of the original signed checklist to XXXX XXXX in an email dated XXXX/XXXX/2015. It was never provided and my request was ignored. 
Cleaning fee ; I was unlawfully provided with an invoice a month and a half after I vacated. Invoice was dated after I was charged the initial amount. They made it up. 
Date I received first Move-Out statement with {$130.00} cleaning fee on it XXXX/XXXX/2015 Date I received copy of the cleaning invoice via email from XXXX, XXXX/XXXX/2015 Date of cleaning XXXX/XXXX/2015 ( invoice dated XXXX/XXXX/2015 ) Move out date was XXXX/XXXX/2015. Move out date was documented and communicated to Landlord and unit was vacated and keys were returned XXXX/XXXX/2015. Witness available to verify Security deposit held was in the amount of {$600.00} not {$300.00} and is still being held illegally. They refuse to acknowledge it 's existance. I have receipts showing. 
Refundable Pet Deposit of {$300.00} is still being held illegally Termination fee {$2900.00} ; Landlord to only mitigate the damages caused when the tenant breaks their lease. Damages include any lost rent and the cost of advertising the unit for re-rental. Landlord is unlawfully charging more than their actual damages, and has continued to charge me rent in addition to taking my deposit, and charging me a termination fee. The landlord is attempting to penalize me and the law does not allow landlords to penalize tenants above and beyond the mitigation of damages for loss of rent due to a tenant 's breaking the lease. 

I signed a lease with XXXX XXXX and in the middle of my residency they sold to XXXX. From there the place rapidly declined and the employees that took over, specifically XXXX XXXX were rude and uncaring. 

Thank you!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation