Consumer complaint received 2023-10-14
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Sub-product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-issue: Credit card company won't increase or decrease your credit limit

Complaint:
This complaint is about Capital One denying my credit line increase for account ending in XXXX on the basis of negative information they allege exists on my consumer credit report but in actuality does not exist. Their discriminatory, predatory, capricious, and arbitrary tactic falls under Unfair, deceptive, or abusive acts and practices ( UDAAP ) practices, targeting me and redlining me as a discrimination tactic against me, a protected class as a disabled individual, erodes my confidence in this otherwise excellent credit card product with cash rewards, and undermines my economic activities. Their denial keeping me stuck in a small credit limit is predatory because it results in sometimes my balance being reported as high relative to the credit limit, thereby hurting my credit score, and keeping me financially constrained. 

Background : My consumer credit report is perfect, I have NO LATE PAYMENTS, NO COLLECTIONS JUDGMENTS OR CHARGEOFFS. I value credit as a professional and take measures to pay off my balances quickly and responsibly every month. I have been a responsible Capital One credit card consumer and have NEVER had a late payment since opening this account on or around XX/XX/XXXX with a starting XXXX limit which has never been increased after over three ( 3 ) years of responsible account management. In fact my Capital One account is set automatically to PAY OFF THE BALANCE IN FULL EVERY MONTH. Unfortunately, the spending power on this card is inadequate because my monthly charges often exceed the available credit, and therefore I am forced to suffer the inconvenience of having to take time to make multiple payments to pay down the account in addition to the regular monthly payments, simply to be able to use the card. That is why i requested a credit line increase to a very fair and reasonable XXXX On XX/XX/XXXX, Capital One notified me by e-mail that they have uploaded a letter, which stated my credit line increase request was denied on the basis of negative information found on my XXXX consumer credit report. That same day, XX/XX/XXXX, I pulled my XXXX credit report and personally verified that NONE of the negative information they allege in their denial letter exists. 

Here is a point by point rebuttal of their four point denial letter 1. Capital one falsely stated that I missed a minimum payment on a credit card. 

As you can see by my XXXX credit report dated XX/XX/XXXX, I have ZERO missed minimum payments on any of my credit cards or accounts. All my credit accounts are reporting on time and never late. My credit score is high. 

XXXX. Capital one falsely stated my Capital Account ( XXXX ) was recently past due. 

This is false because my account is set to autopay every month to ensure there is no past due. I even make additional payments in addition to the regularly scheduled payments. On XX/XX/XXXX, I called Capital One and the representative confirmed that indeed there were no late payments on my account ending in XXXX. 

XXXX. Capital One falsely stated there are too many revolving accounts with recent activity. This is frivolous and discriminatory because I have been forced to use otheer non-Capital One credit cards because Capital One credit limit is insufficient. This is capricious and arbitrary nonsensical reason because all my revolving accounts are modest, paid on time, and I should not be discriminated against for maintaining a responsible consumer credit profile. 

XXXX. Capital One stated " the amount of recent monthly payment relative to the balance of this Capital One account. '' This is nonsensical because I usually make multiple payments each month on my Capital One credit card because the {$7500.00} credit limit is inadequate for my spending needs. In fact, my account is set to PAY OFF THE BALANCE IN FULL EVERY MONTH. 

On XX/XX/XXXX, I called Capital One to inquire as to why they are falsely alleging I have been late on my credit. I was given the runaroud and told to pull my consumer credit report and dispute the negative items and then the request will be granted after the negative items are removed. When I explained to them that I DID pull my credit report and in fact exist no negative items to dispute, and therefore I have proven my credit worthiness as to why I am entited to a credit line increase, I was stonewalled and gaslighted and told what I said wasn't true. I even asked for a copy of the false information they are using to make this determination, which they failed and refused to provide. 

When I asked for clarification why Capital one stated that " one or more of my Capital One accounts was recently past due '' when I only have ONE Capital Account ending in XXXX, they explained that I am an authorized user on XXXX XXXX. They refused to give any dates how " recent '' this alleged past due was. 

I stated to Capital one that I NEVER consented to being an authorized user of another Capital One credit card and that I have been a victim of identity theft in the past, nearly ten ( 10 ) years ago in which my personal information was misused ( see police report XX/XX/XXXX ). Capital One then asked me for the impossible by demaning the " social security number '' of the primary account holder to which I was appointed as authorized user in order to access this account that I did not consent to. Perplexed, I explained that i do not know the social security number of that primary user! I stated this is unfair ( violation of UDAAP ) for Capital One to deny me credit on the basis of an authorized user account that I did not consent to, for charges I am not responsible for and did not make. I demanded that Capital One purge this authorized user account from their records and dis-associate it from my profile as it has nothing to do with me, which they failed and refused to do. 

Enclosures : XXXX. Capital One denial letter XX/XX/XXXX due to " presence of a missed minimum payment on a credit card '' based on XXXX consumer credit report. 
XXXX. XXXX consumer credit report dated XX/XX/XXXX showing no " '' presence of a missed minimum payment on a credit card '' '' XXXX. Police report of Identity Theft starting XX/XX/XXXX which my name and social security number was misused on accounts.

Company response to consumer: Closed with non-monetary relief