Consumer complaint received 2023-03-08
Company: Ray Klein, Inc.
State: ID
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
I was treated at a XXXX XXXX XXXX XXXX over the XX/XX/XXXX holiday. Due to the holiday, despite me being treated in their XXXX XXXX clinic, because they performed XXXX at the hospital on the same campus, they billed me for both hospital and XXXX XXXX services. I believe this was three years ago. I immediately paid the the first bill when it was received.

I disputed the hospital bill with them directly because their on-call radiology doctor misread the XXXX XXXX XXXX XXXX XXXX XXXX  when it wasn't. This caused the XXXX XXXX physician to sell me an expensiveXXXX XXXX XXXX XXXX. I do not believe they actually reviewed my dispute and was never notified of their findings, but instead received notification that I had been sent to collections. I was so frustrated by their overall incompetency I decided to pay it anyways. I believe this was around XXXX of 2020. 

They billed me using the two different account numbers and mailing addresses for each invoice, which I paid via my " bill pay '' services at my bank, using their information. A few months later I received notification that I had again been sent to collections for this bill, so I called them directly to resolve. 

I spent over three-hours on the phone with their billing department where I learned that they had received both payments, but due to their accounting system, they are unable to apply the funds to the correct account because someone in their company misapplied both checks to one account. I asked them what I was supposed to do about that since I don't work for them, to which they had no answer. 

I eventually spoke with their manager due to the insanity of their logic, who verified that they had in fact received both payments, but for good measure, he requested that I send them a copy of the canceled check, which I did. I believe his name was XXXX, but it's been so long now that I don't honestly remember ; however, he was supposed to call me back to verify they received it but never did. 

Shortly after this I received notification that they had again sent me to collections over this. I called them again and spent another three-hours on the phone trying to resolve this. Their billing department confirmed that they had received the canceled check showing it had been deposited into their account and that it had my correct account number on the notation line. However, again they explained that they had misapplied that payment and didn't know how to resolve the issue in their system. 

I have told them that they are now harassing me and that I am not addressing this with them again. I believe I have acted in good faith to help them sort out their accounting errors, but on top of their medical incompetence, I have spent all of the time I intend and would file a complaint if they contact me again. 

Last week I received a letter from XXXX XXXX XXXX trying to collect on this medical charge.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation