Consumer complaint received 2017-05-09
Company: Ditech Financial LLC
State: GA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
I am filing this complaint against  Ditech Financial, LLC  regarding my escrow overage. I contacted Ditech on  XXXX   XXXX ,  2017 and   talked with  XXXX ,  Ext .  XXXX , regarding the overage and she told me that I would need to write Ditech a letter of request to receive my escrow overage. At the time the amount of funds in my escrow account was {$6900.00}. I received a letter dated  XXXX   XXXX ,    2017 stati ng they were looking into the matter and I should hear from them within 30 days. I never heard anything else from them. So I called again on  XXXX   XXXX ,    2017  and talked with  XXXX , Ext.  XXXX , and was told that an analysis had to be performed and that she would go ahead and request an analysis be performed and would have it expedited. Never heard from  Ditech  so I called on  XXXX   XXXX ,    2017  and talked with  XXXX ,  Ext .  XXXX , she stated that the analysis was performed on  XXXX   XXXX ,  2017  and I should be receiving a refund in the amount of {$7900.00} in  five to seven days. N ever received the check, so I called  XXXX  on  XXXX   XXXX ,  2017   , and talked with  XXXX ,  Ext.   XXXX , and she stated that I did not receive my refund because my account was delinquent. I do not remember missing any payments, but on  XXXX   XXXX ,    2017, I ca lled and talked to  XXXX ,  Ext .  XXXX  and made payment in the amount of {$2900.00}  ( atta ched is a copy of receipt showing payment was made ) for the month they said I missed and my current payment due to bring my account to a current status. On  XXXX   XXXX  , 2017,  I talked with  XXXX ,  Ext.    XXXX , who is the Supervisor and he stated that my account was indeed current and he would have my refund expedited. I called Ditech on  XXXX   XXXX ,  2017 aft er receiving a letter stating that my request was still being investigated and I should hear something by  XXXX   XXXX ,  2017. I  never heard from  XXXX , so I called on  XXXX   XXXX ,  2017 an d talked with  XXXX ,  Ext .  XXXX  and the only thing she told me was what I would hear every time I called, you should hear something soon. So I then asked to speak to the supervisor, which happened to be  XXXX ,  Ext .  XXXX .  XXXX  stated to me he would check on having my refund expedited and if I have not heard from Ditech or received my refund I should call him back on Tuesday,  XXXX   XXXX . Since I knew I would not hear from Ditech or receive the refund check that soon, I decided to give them an extra week before I called back. I called  Ditech   XXXX   XXXX  , 2017 and  spoke with  XXXX , Ext.  XXXX , to inquiry about my escrow refund check and she checked with the supervisor, who said she was checking on why I have not received my refund after the analysis was done and after it had been expedited twice and I should give them  24 h ours and call them back. On  XXXX   XXXX ,    2017, I calle d and spoke with  XXXX ,  Ext.   XXXX , she could not provide me with any answers except that an email was sent to  XXXX  and the have not heard from her yet. As of today, my escrow account has a balance of {$10000.00}. I have attached a call log of each time I called  Ditech and all correspondence between myself and Ditech. Any help that you can provide me in obtaining my refund for the overage in my escrow account would be greatly appreciated.

Company response to consumer: Closed with explanation