Consumer complaint received 2023-08-09
Company: Aargon Agency, Inc.
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I notice there was a collection on my credit report from Aargon collection agency. I contacted the agency to see what the debt was for and was told for an electric bill with XXXX  XXXX. I told them I've never had any utilities with XXXX XXXXXXXX and asked for validation of the debt because I've been a victim of identity theft numerous times. I was told there was nothing they ( Aargon Collection Agency ) other than make pay the debt or make arrangements. 
I called XXXX who called Aargon Collection Agency with me on the phone, Aargon Collection Agency told XXXX and myself that I would have to contact XXXX XXXXXXXX. I explained that not only was debt not my responsibility ( due to identity theft ) neither Aargon Collection Agency nor XXXX XXXXXXXX tried to contact me about the bill prior to putting a collection agency flag on my credit report. 
XXXX called XXXX XXXXXXXX with me on the phone. XXXX XXXXXXXX stated that I had opened up an account on XX/XX/XXXX to XX/XX/XXXX and that I owed {$880.00}. The account number is XXXX and at the address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX NV XXXX. 
I explained to XXXX XXXXXXXX that not only have I never lived at that address but I never lived in XXXX. That account was opened under fraud, XXXX XXXXXXXX told me that they would send me a form to fill out and once I returned it they will investigate the account be fraudulent. 
Here is the other part of my headache. XXXX XXXXXXXX wants a police report, I've tried getting XXXX online with XXXX XXXX Police. Due to the nature of the fraud XXXX XXXX Police won't allow me to open up a fraud report online. The XXXX options XXXX XXXX Police was to physically go in person to XXXX XXXX and fill out a report or do a report with my local police department. I went to my local police department here in XXXX, Tx and was told I would have to do the report with the XXXX XXXX police department because the crime took place there. 
I honestly thought about flying there ( XXXX XXXX ) for a day just to fill out the report. However I don't have the time or the money to do that. XXXX XXXXXXXX also wanted a photocopy of my driver 's license, passport, XXXX of the following pay stub, utility bill or lease agreement. 
My issue with that request from XXXX XXXXXXXX is that they should have gotten that identity information and proof of residence BEFORE the account was open. Also with the ongoing nightmare of years of identity theft I do not feel comfortable sending out such personal documents. 
NV XXXX should file the police report, XXXX XXXXXXXX should reach out to the management of XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX and see who was leaving and the identification they had when leasing the residence. Me having XXXX for years and with XXXX also contacting both Aargon Collection Agency and XXXX XXXXXXXX should let them both know it was not me that opened the that account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation