Consumer complaint received 2021-12-24
Company: BMW Financial Services NA, LLC
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I am writing to dispute the following information that your company supplied to XXXX, XXXX, and XXXX. I have highlighted the item XXXX disputing in yellow on the attached copy of my credit report, XXXX. XXXX, dated XX/XX/2021. 

This item, listed on the report as BMW FINANCIAL SERVICES Acct # XXXX, is inaccurate because it listed as seriously past due and was inaccurately placed in collections without written notification of even being late. Upon speaking with representatives on the phone, which they noted on the account and had recorded in the call with me on XX/XX/2021, they confirmed with me that I have USPS Informed delivery which scans every piece of mail that gets sent to me and I had never received any correspondence regarding this matter upon the date they claimed to have mailed me correspondence. Upon discovery that account was in collections, which I had to receive an alert about on my XXXX credit monitor, I immediately called to find out why account was in collections as I was not notified by BMW/XXXX Financial in any way, again confirmed through phone call. 

In addition to this I spoke to my co-borrower who oversees the account, XXXX XXXX, and she was told by BMW Financial that it was a bank error that was the cause of any confusion as she had made the payment which closed the account, and it was not applied correctly. Any recorded calls from her should also be used to verify that this account being reported as being sent to collections is not accurate. 

There are also multiple calls between BMW Financial and XXXX last year regarding this account, as this car was already returned as per the end of the lease agreement, and the salesperson told her that they would erase this debt to begin with to be able to sell her the new vehicle she is currently leasing. This salesperson was terminated right after the sale, and she was saddled with new debt even though vehicle had been returned and she was promised by the sales department that the charge for going over mileage allowance would be waived, which is the source of this current debt that was already paid in full. 

No notice was given to me that the account was even late, which was never the case as it was always paid on time by XXXX XXXX and was current even right before being sent to collections, as shown on credit report. It went from current to collections status within one month. I am requesting that Mini Financial Services have the item removed from all credit reporting agencies as it has significantly affected my credit score, and the ability to effectively run my insurance business by affecting my ability to obtain credit. 

Enclosed are copies of my credit report, which proves payments on my account have always been made on time, supporting my request. If necessary, but hoping to avoid, I can provide all USPS informed delivery emails for the entire year proving I never received any correspondence the entire year regarding this account. While I am willing to provide this, if necessary, I am hoping to avoid so as they include scans of my personal mail. Please reinvestigate this matter and contact the national credit bureaus to have them delete/correct the disputed item as soon as possible. 


Sincerely, XXXX XXXX XXXX Enclosures : Credit Report dated XX/XX/2021

Company response to consumer: Closed with explanation