Consumer complaint received 2016-12-01
Company: I.C. System, Inc.
State: KY
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I currently serve in the military and have been for the past 16 years and have relocated XXXX times. I 'm aware of the process and my responsibility of disconnecting services ( i.e.cable, internet, etc. ) I relocated XX/XX/2016 from XXXX, knowing my final date in advance I scheduled all my utilities to be disconnected. Mysteriously, between XXXX and XXXX I did n't disconnect my services ( although I have emails stating I did ). I left XXXX in XXXX and paid my final bill to XXXX with my disconnect date of XX/XX/2016. I was charged for the months of XXXX although not only do I have the disconnection email, I moved from XXXX to XXXX. I called and called in an attempt to figure out what this harassing email was regarding a payment. XXXX informed me I do n't owe anything with XXXX I owe XXXX, XXXX told me I did n't owe them anything I am actually scheduled for a refunded credit that will arrive in the mail. I have emails to support this from XXXX to XXXX. Having thought I finalized this dispute. I received a letter on XXXX XXXX 16 from a collection agency stating I owed XXXX XXXX. I called XXXX - I was told by a " XXXX '' I do n't owe anything, I called XXXX I was told I do n't owe anything and it 's from XXXX. I called XXXX again, explaining I spoke to XXXX and then I was transferred to a woman named " XXXX '' in the XXXX Department who demanded me to pay the XXXX. When I asked, " what is this charge from, what am I paying for when I have n't lived in XXXX since XXXX ''. XXXX informs me " it 's a charge for XXXX and XXXX that XXXX paid XXXX on my behalf I owe XXXX ''. I asked XXXX " How do I owe for XXXX and XXXX - when I did not reside in XXXX and I paid my final bill, and I have the emails to prove that intact, I am the one who is due a credit from XXXX ''. She stated I was getting disrespectful and refused to hear what she was stating. I asked to speak to her supervisor and she refused and said her supervisor was busy. I clarified with her what was stated " I am a customer and you 're telling me I can not speak to your supervisor ''. XXXX then tells me " my supervisor is unavailable and I can place a request if for them to contact you in 72 hours ''. I tell XXXX, yes, do that and ensure they call me in 72 hours. XXXX than goes on demanding payment again, and I end the conversation. I call XXXX, " XXXX '' tells me I was refunded on XXXX though my bank account. I inform " XXXX '', I 'm checking my bank now, and there is no such refund. XXXX informs me, " I see that we credited your bank account on XXXX ''. She places me on hold for maybe 5 mins and returns and states " I misspoke, there was a " card '' sent out to you at your address with a refund. I inform " XXXX '', I have not received a refund - and I tell, first you tell me you see that my bank account has been credit, now you 're saying a " card '' has been mailed to me ''. She returns with " I told you I misspoke and I have a number you can call to check the status of the refund " card ''. XXXX gives me a number, and of course the agency is closed. I have never been treated in such a manner as if I 'm someone who does not pay my bills. I am a XXXX. XXXX XXXX, with 16 years of Service and I have NEVER been as disrespected and treated like I 'm some " criminal '' when I 'm asking how do I owe money, and NO ONE from XXXX or XXXX or the " Collection Agency '' ( IC System ) could give me a straight answer. I am outraged and livid with the way these XXXX agencies have treated me. I have never felt more humiliated from the way I was treated and spoken to as if I do not pay my bills.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation