Consumer complaint received 2015-07-31
Company: CITIBANK, N.A.
State: NY
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Complainant seeks the assistance of CFPB to resolve this matter as it affects all former consumer credit card account-holders of Citigroup dba Citibank ( " CITI '' ). Complainant recently found out his CITI credit card was terminated without notice. CITI 's representatives refused to answer any questions regarding Complainant 's account except stating his account was closed for security reasons. This coincided with CFPB 's decision to fine CITI XXXX for improper business practices in another matter. The closure of said credit card accounts also forfeited Complainant 's rights to receive a return of his paid CITI credit card annual fee. An annual fee is collected upon acceptance and annual renewal to continue utilizing CITI 's credit card. Annual is defined as a " XXXX '' period. CITI refused to refund or prorate Complainant 's annual fee paid after CITI 's decision to terminate its business with Complainant without notice. Furthermore, Complainant had thousands of accumulated points in CITI 's ThankYou Rewards Points ( " Membership Points '' ) dating back for years. CITI also terminated Complainant 's website and phone access to Membership Points to redeem Membership Points for rewards. On the other hand, CITI 's terms and conditions for the XXXX Rewards Program ( XXXX ) specifically dictates : '' We may revise or terminate ThankYou Rewards with XXXX days prior written notice. Any revisions may affect your ability to use the ThankYou Rewards Points ( " ThankYou Points '' or " Points '' ) you have already accumulated. If ThankYou Rewards is terminated, you will have only 90 days from the ThankYou Rewards program termination date o redeem all your accumulated ThankYou Points '' Furthermore, Complainant never received any notifications from CITI regarding the termination of his Membership Rewards program " with XXXX days written prior notice ''. 

Per CITI 's representative, this practice of termination of account-holders and withholding, ceasing, and deliberately refusing access to account-holder 's Membership Rewards dated back for decades. 

CITI 's knowingly and willingly committed intentional acts to defraud consumers. Complainant suspect CITI 's actions have saved CITI XXXX dollars by means of not converting account-holders 's Membership Rewards for cash payout, airline tickets, hotel accommodations, gift cards, etc. 

Complainant alleges he has lost over {$600.00} in rewards due to CITI 's fraudulent acts. 
1. CITI knowingly and willingly deceive consumers by providing false information with an intent not to perform its duties as set forth in the terms and conditions ; 2. CITI 's knowingly and willing made false statements to deter consumers from benefiting the Membership Rewards 's points they 've accumulated over time ; 3. Consumer 's reliance on CITI 's employee 's verbal interpretation of the terms and conditions to justify account-holder 's forfeiture of Membership Rewards 's points and that upon reasonable inquiry consumers 's would not have discovered the truth of the matterIn summary,1. Complainant alleges CITI has intentionally defrauded previous account-holders by utilizing fraudulent misrepresentation of facts to deny account-holders of redeeming Membership Rewards 's points ; 2. Complainant alleges CITI 's knowingly and willingly utilized said schemes in order to save XXXX dollars in payouts and conversion of account-holder 's Membership Rewards for monetary compensation, merchandises, airline tickets, hotel accommodations, etc ; 3. Complainant alleges CITI knowingly, willingly, and deliberately performed said fraudulent actions for decades

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation