Consumer complaint received 2016-03-21
Company: Utah System of Higher Education
State: FL
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
I had Stafford Loan that I took in XXXX. The first lender given by government as it is government Loan according to the people in Financial Aid of XXXX XXXX where I went to school was XXXX XXXX XXXX. 
Few Years later, I was contacted by another lender called XXXX. Now XXXX sold me to another called XXXX ... My original amount was {$5000.00}. 
I started paying even though I had part time jobs for some time. After recession of XXXX, I did not find any other job to today. 
I am adult XXXX and I was going to school part time and look after my young children. I XXXX in XXXX with a XXXX degree in XXXX. 
Since then, I am looking for a full time job, but I did not get any. 
Before XXXX sold my account to XXXX, they used to send me a deferment form for every 6 months hoping to find a job. Now it looks like XXXX has purchased my account. 
I find that unacceptable, that those lenders are selling us like if we were items. Furthermore, that XXXX has changed my original account. 
I am not agree with them. I am asking them to keep my original account where I have records from day one when I took loan. I am not sure about the amount they sent to me on the billing statement with a different account. 
I am requesting my account number XXXX I do n't recognize the new account : XXXX. There is no way to keep record on XXXX accounts for XXXX loan!! It is completely unimaginable!! 
If they are doing such odd business with student loan accounts, what I am against really, at least the should keep the same account for the same loan. 
Since XXXX, I am receiving menacing letters like everyday, that they put me in collection. They are charging me late fees while I am in that confusion of stupid changes. You do n't have a job ; you ca n't pay loan with empty hands!! 
Once in collection, it is going to be hard to find a job in the future! 
My complaint is : 1 ) How is possible to have XXXX and XXXX different accounts for XXXX loan. It is confusing! I need to have my original account where I have all my records, so that I can recognize the original amount and accrued interests. 
The Amount on their statement is not the same as one in my records. 
2 ) I find not acceptable that the student lenders can sell student accounts to anyone like if we were merchandises! The last time I called the number I find in XXXX website, somebody from XXXX answered my call, It was a man 's voice. He told me that they have purchased my account. He started to ask me my social, my date of birth, address, and other important information. I said that I can not give you my information. If you bought my account, you should have all those things you are asking me as they are in the file. I was surprise! When I came back to XXXX, the lady I talk to did not give me explanation of how they keep selling my account to people even outside of the country. 
3 ) I would like to have my original account and I am asking XXXX XXXX XXXX to have my account back. This time I am going to do anything I can to start to pay at least accrued interests hoping to find a real job. 
By now, I do n't know whom I am talking to ... 
lastly, I find that thing unthinkable, and I am worried for my kids and other poor and middle class ones, specially young who already have the burden of multiple loans as many do, with those odd business transactions on the back!! 
In my opinion, students should not be treated that way. We are human beings! We should not be sold as beans or sweet potatoes. America is better than that! 
I sent a message to XXXX to assign somebody to my request in the States, not in XXXX, XXXX, or XXXX. I did not get an answer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation