Consumer complaint received 2017-05-22
Company: ResidentCollect, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Resident Collect (  XXXX  ) is a credit reporting agency that was sent a debt of {$6400.00} ( all  XXXX  credit bureaus ) for me from an apartment that I leased and do to some   XXXX   XXXX   XXXX  issue I allowed myself to be evicted to get away from the person that was making my life crazy, I also had an eviction amount ( judgment on my credit report ) for the amount of {$1100.00}, so in a since this amount was being reported twice, since its makes of part of the  XXXX , plus relating fees, and inflation fees. I contacted resident to pay the  XXXX , and get the judgment removed in  XXXX . But they could not take that partial payment and so I went to the apartment complex and   XXXX   XXXX   XXXX   XXXX   (  XXXX  )  XXXX  and  XXXX  worked with me and took the  XXXX  payment and went to the courts and got me a release of judgement and I submitted that to the credit bureaus and it was removed and  one  was updated to satisfied, showing that it had been paid. I was assured by  XXXX  that there would be an updated amount sent to Resident Collect o n  XX/XX/XXXX , wh en I was in her office, she has since never returned my phone call, when I would call, they would act like she wasnt there and when I did get her, she stated she didnt know what to do because no one has every come in to pay a judgment, so it was new to her and she was relaying on her corporate office to send a updated version removing the  XXXX  from the  XXXX  amount. I so contacted Resident collect 4 times since then, the first time, they asked me to send them the release of Judgement and they would update it, that was back in  XX/XX/XXXX . Then each time I have called afterwards, they advised me they have reached out to the apartment complex, and they have not sent them an update and they would have to send a revision of the debt in order for them to update the credit bureaus. I created a dispute with the credit bureaus to have it updated, but it came back that resident collect is saying the  XXXX  amount it still valid, only because they cant get an update form the corporate office, which resident collect is saying probably should not have took my payment, but that was the only way i could 've ever resolve the judgment, because that money had paid directly to the apartment complex and maybe should n't have been added to that original amount. Either way, I have contacted the corporate office myself to try and resolve, I was given a local number  XXXX  and to speak with  XXXX  and I have left her  two  messages, with no call back. I also left  one  this morning. My issue her is simple and I dont understand why they are not willing to do what legal they should be doing and removing the amount of  XXXX  from the  XXXX , I can not even began to negotiate with the collector  one  balance, because its incorrect.     I

Company response to consumer: Closed with explanation