Consumer complaint received 2016-10-31
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit card
Issue: Other

Complaint:
attempting to work on refinancing my mortgage on my primary residence to reduce my monthly payment, putting down extra funds as l planned before my last closing and eliminating the PMI on my mortgage, my bank loan officer, XXXX XXXX of XXXX Mortgage discovered that my capital one business credit info was reported on my personal credit report thereby adversely affecting my credit scores because of the high balance. l politely called capital one to dispute this. They flatly told me that even though it was wrong to see my business credit card info on my personal credit report, that they will not remove it. l was told that it was their company policy to report business on personal whether the law allows them or not. 
Over the past 3-5 days since XXXX . XXXX told me this, l talked to ( 1 ) a supervisor XXXX identified as Employee # : XXXX and XXXX other agents on this matter, ( 2 ) one being XXXX identified as Employee # XXXX while ( 3 ) the lady who spoke to me on the first day that l do not have her information. The first agent told me that they will send me the card member agreement containing terms and conditions ( attached ) where l will find all information guiding them after l mentioned that l was never aware or made aware of this as their model of reporting. She asked me to call back when l received agreement so we could resolve further issues. That l did when l got it, read it and did not see the reporting of business credit info on personal credit info and that when l called again asking them to furnish me any disclosure concerning this that l was made aware of but that l have perhaps forgotten. XXXX told me that they are not obligated but that l could either pay off my balance or close my account with capital one. What a blackmail? 
XXXX insisted that there is absolutely nothing they can do and having been told that before in the past, no matter how long l called to insist on my argument, that they will not budge. When l asked him to give a piece of information in the law that authorized them to do what they are doing, he went blatantly refused, asking me to find it myself or call my lawyers. That seems to be rude and additional blackmail. 
So at this time, l am asking the bureau to help me look into this because l could not find the relationship between a business credit info and personal info being comingled like this despite a guarantor relationship which l was made aware the first time l got business credit that it has to do with liquidation and indemnification in cases of bankruptcies. 
This argument is critical in that l for one do not have or want any personal credit card in excess of $ XXXX unless in real estate transaction ( which l do almost yearly ) since l never had any need for those. If l knew or made aware of it, l would have outrightly rejected the increases capital one unilaterally made on this card from $ XXXX to $ XXXX, then to $ XXXX and later $ XXXX. And even if l have the money to pay off my balances, should that not be by my choice, not by force or with these kinds of threats and blackmails?

Company response to consumer: Closed with explanation