Consumer complaint received 2019-12-05
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On XX/XX/XXXX I contacted Capital One to inform them that the car purchased on XX/XX/XXXX was a fraudulent transaction. I informed capital one that I was provided false car fax information and the information that the dealership sent on the car was incorrect. On XX/XX/XXXX Capital One contacted the dealership in which the car dealer provided more false information to Capital One. The dealer told Capital One that the car I purchased was not wrecked it was under manufacture recall. I explained to Capital One that this information was false and that the XXXX had provided me with documentation stating the vehicle was previously wrecked. Capital One stated that the only way that they could cancel the loan was if XXXX wanted to do so and there was no further action they could take to help me. 

On XX/XX/XXXX I purchased a vehicle via loan secured by Capital One finance agency. On XX/XX/XXXX I purchased a XXXX XXXX XXXX XXXX # XXXX from XXXX XXXX XXXX XXXX XXXX XXXX, Tn. I drove the car on XX/XX/XXXX in which the car stopped shifting gears. I then took the vehicle to XXXX XXXX XXXX on XX/XX/XXXX to have the issues checked by the service department. Upon completion of the inspection the service agent informed me that there were no mechanical issues that he could see at the time. I drove the vehicle home, and two days later on XX/XX/XXXX the check engine light appeared on the dash board. I contacted XXXX the sales associate for XXXX XXXX to inform her of the check engine light. XXXX recommended I take the vehicle to XXXX for inspection. I drove the car to XXXX XXXX on XX/XX/XXXX to have the check engine light decoded. The XXXX XXXX employee informed me that there was an incorrect gear ratio message appearing but he didnt know what the code meant. I then took the car to XXXX XXXX XXXX XXXX, XXXX Tn on XX/XX/XXXX but was not able to have the car checked due to overload of vehicles for the holidays. The service agent XXXX at XXXX XXXX asked that I return Monday so that the vehicle could properly be inspected. I returned to XXXX XXXX Monday XX/XX/XXXX and the service agent XXXX inspected the vehicle. XXXX called me to inform me that the vehicle in which he inspected had previously been inspected by his location on XX/XX/XXXX. XXXX informed me that the vehicle had previously had impact to the vehicle and was no longer under factory warranty. I asked XXXX did XXXX XXXX have these damages fixed on XX/XX/XXXX and he stated no XXXX XXXX towed the vehicle back to there car lot in which he assumes I purchased the damaged vehicle. XXXX at XXXX XXXX also explained his theory that someone traded in the vehicle to XXXX XXXX and they did not properly check it, therefore they were just trying to get it sold by any means. Before purchasing the vehicle on XX/XX/XXXX I was provided a clean XXXX that stated the XXXX XXXX XXXX was involved in no car accidents. I asked XXXX XXXX the store manager of XXXX XXXX on XX/XX/XXXX why did he not tell me the car was previously impacted as XXXX stated upon providing me the XXXX. XXXX responded that XXXX at XXXX XXXX was lying and just wanted more money out of him. XXXX then stated that he would have the car towed to XXXX XXXX XXXX XXXX XXXX XXXX Tn XXXX. On XX/XX/XXXX XXXX also asked me to release the car to him to have it towed to XXXX XXXX in which I released the vehicle to him. On XX/XX/XXXX I then Contacted XXXX XXXX in which I spoke to a service agent by the name of XXXX XXXX. XXXX informed me that the facts provided by XXXX XXXX were accurate and that the car had been wrecked and improperly repaired. XXXX also stated that she can fix the car but more issues might arise. On XX/XX/XXXX I contacted Capital One to have the loan on the XXXX XXXX XXXX removed. Capital One stated that they could only cancel the loan if XXXX agrees and it was only his decision. On XX/XX/XXXX Per XXXX from Capital One stated that XXXX told her that the car has a warranty and has never been wrecked. XXXX also stated that the vehicle will be repaired free of charge to us by XXXX XXXX. According to XXXX from XXXX XXXX the vehicle was improperly repaired and needs new transmission lines, cooler evacuation, and recharged air conditioner, she also stated that these repairs could further damage the vehicle.

Company response to consumer: Closed with explanation