Consumer complaint received 2020-06-28
Company: FinCo Services Inc DBA Current
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Opened an account with an online online banking institution that goes by Current, based out of NY. I believe they are a subsidiary or owned by a bank ( s ) of a different name. 

I irresponsibly did not research this bank very much, a mistake I wont make again. It turns out they have an F rating from the XXXX XXXX XXXX. And I have filed a complaint with the XXXX  that has yet to be responded to by Current. 

I opened my account online towards the middle of XXXX, intending to use it for various basic banking and debit card needs, atm withdrawals, shopping online, transferring funds using apps such as XXXX XXXX and XXXX XXXX. I am currently receiving unemployment fin California, where I live, and the funds for unemployment in CA are dispersed via a prepaid XXXX  XXXX XXXX XXXX ( XXXX XXXX XXXX ) VISA card and account managed by XXXX XXXX XXXX. This card is somewhat intended mainly for dispersal of then unemployment benefit funds and not necessarily for daily shopping and otherwise normal debit transactions such as online purchases and the like. So my plan was to transfer funds via direct deposit from my XXXX XXXX XXXX XXXX account to Current and the checking account that I opened there. Current advertised as having very quick direct deposit transfers, one of the main reasons I chose this bank, and they do have quick direct deposit. 

A couple of days before XX/XX/XXXX I made two direct deposits from my XXXX XXXX XXXX XXXX   Account to Current, the first was a direct deposit for ~ {$900.00} as a test deposit. This first deposit took about a day to arrive, and so believing everything to be in working order I made a second direct deposit of approximately {$2700.00} and this arrived on XX/XX/XXXX. 

At this point I had used my Current account to send money to my sister and one other person on XXXX XXXX and I had attempted to send about {$500.00} to another person on XXXX XXXX but this did not go through because of XXXX XXXX not the Current account. 

I had attempted to deposit money onto an online gambling site that my girlfriend and I occasionally play on. The site is totally legal in the U.S. I believe that one Deposit went through fine and then I attempted to deposit more money, each time less than {$100.00}, several times and I couldnt figure out why it wasnt permitting me to. 

Sometime shortly after this which I believe took place on XX/XX/XXXX, the same day as the {$2700.00} direct deposit arriving in the account, my account was suspended without contact from Current. Normally if a bank is concerned about transactions or something they will contact the customer to verify the transactions were authentic and by no one else except the authorized account holder, which all of my transactions were by or attempted by me and no one else. My account was secure and not in risk. 

Well I tried to contact Current only to discover their phone customer support was/is out of service due to COVID-19 and the recording instructs customers to contact customer support for any matters through a chat function embedded in the Current mobile App. OK. 

BUT, if your account is suspended by Current you are barred from logging onto the mobile App. So suspended accounts have one remaining method by which to contact the bank, and that is to email customer support. Also on the Current webpage people can send a request for a response from customer service on the webpage, this is essentially just email through an embedded function in the webpage, but it just sends an email and some basic information about your request to customer service. Customer service claims that they will reach out to you on behalf of Current usually in 24-48 hrs or as soon as possible in the order your request is received. 

Since XX/XX/XXXX, the day my account was suspended, I have contacted Current via email no less than 8 times, beginning in XX/XX/XXXX and as recently as XX/XX/XXXX. None of these emails have been responded to. I went so far as to have my girlfriend open an account with Current so that I could use the chat function in-App to appeal to customer support for help, to please respond to my emails. There is {$3000.00} sitting in my Current checking account, and I really need my money back. 

I filed a complaint with the better business bureau About 10 days ago because I had never heard of this agency before. I am at my wits end and desperately need resolution of this situation because I can not afford to no longer have access to this money please help me.

Company response to consumer: Closed with explanation