Consumer complaint received 2015-05-31
Company: U.S. BANCORP
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
On XXXX XXXX, 2014 I mailed a letter to U.S. Bank instructing them to inform me " in detail '' as to why my mortgage was a part of the Independent Foreclosure Review ( IFR ) ; moreover, to explain to me the outcome of any and " all '' defects that was uncovered as a result of the IFR [ XXXX ]. As a result of my inquiry, QWR, U.S. Bank response was that I would need to get into contact with the OCC to gather requested information as to why I received a cash payout of {$1000.00}. On the other hand, the XXXX, via their response to me dated XXXX XXXX, 2014 " clearly '' states : Information concerning your request may be available from XXXX XXXX, XXXX or your mortgage servicer. Because they may have records responsive to your request, you may contact the applicable organization listed below : Independent Foreclosure Review - Paying XXXX XXXX, XXXX. 
Special Handling DepartmentXXXX XXXX, MN XXXX also have the right to obtain certain information including information regarding any errors you believe may have occurred in servicing your mortgage, from your servicer pursuant to federal laws under the Real Estate Settlement Procedures Act ( RESPA ) by submitting a Qualified Written Request ( QWR ) directly to your servicer. Please see the list of servicers listed below and contact the applicable address [ XXXX ], [ XXXX ]. 

As a result, XXXX XXXX, XXXX provided me with a letter with an attached check in the amount of {$1000.00} that " vaguely '' explained the reason as to why I was receiving a payout. The letter stated that I was eligible to receive a payment as a result of an agreement between federal banking regulators and U.S. Bank in connection with an enforcement action related to deficient mortgage servicing and foreclosure processes [ XXXX ]. 
With that being said, I request for U.S. Bank to inform me of " all '' elements of any potential wrong doing in regards to my mortgage loan that was either discovered by the IFR or U.S. Bank knew of prior to the conclusion of the IFR which ultimately lead to me being a recipient of a cash payout. Since U.S. Bank did not object to or challenge federal banking regulators in a court of law for unfounded claims of deficient mortgage servicing and foreclosure processes, but instead issued me a check for {$1000.00}, why is it that U.S. Bank is informing me that I would need to contact the OCC to obtain information as to why I received a check as a result of an enforcement action when the OCC informed me that the information I am requesting needs to directed to U.S. Bank [ XXXX ]? Why is it that U.S. Bank 's feels they are not required to or they are not in a position to provide me with " all '' known facts as to why my mortgage was a part of an enforcement action related to deficient mortgage servicing and foreclosure processes uncovered by the IFR? 
If U.S. Bank fails to comply with this request by not stating to me " in detail '' what potential defects, deficient mortgage servicing, and/or deficient foreclosure processes existed in regards to my mortgage loan for them to explain why their organization should not be held accountable for fraudulent concealment and/or obstruction of justice? Last but not least, why would it be the responsibility of another organization ( e.g. OCC ) to explain and provide me with detailed information as to what defects existed with my mortgage loan other than the primary source who was cited for infraction ( XXXX ) of deficient mortgage servicing and foreclosure processes [ XXXX ]?

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation