Consumer complaint received 2023-03-20
Company: NAVY FEDERAL CREDIT UNION
State: WA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Ive been on hold to navy federal security team to get access to my account last checked current balance XXXX available XXXX all the sudden I log in I dont know if cause I screen shoted past statement and made a comment about account all these fees for returned items that was caused by them my opps says opt out I had made a claim on an old account that had unauthorized transaction they never responded to they made an new account but payments they made came back they didnt notify who they sent payment not to cash check or let them know or even cost arrangement but they charging me a lot of fees cause of their errors and failed to provide ledger my oops was paid I left money in my account sent remittance and other remittance they have told me several times wrong info so I know they are intentionally causing errors They wont assist they wont provide information Im requesting then my statements I sent in by mail for error and remittance made to me there was a check that they said theyd returned to my account I had to pay XXXX I have a a lot fees because of their error to fix I have malware sent notification somebody has had access to my account they have caused my other institutions to close and have negative impact a check they have not returned or paid for XXXX they approved but if thats the balance thats current understand they are costing me harm and negative impact Im in comfortable going to branch they no help have attitude every time I call they say one thing then do another I sent them several remittance to be deposited to my account I sent them power of attorney for the principal they doing more taking and not paying or matching principal I know my rights they have sent back remittance that I sent back to me since they wont deposit them I sent them messages in app now every time I get my account going always issue Now I cant access my account been waiting on hold to talk to security team to get access no answer been calling since XXXX pacific time till now XXXX XXXX today. I received a pin for a flagship reward visa credit card and pin but no card but my access number show on it and they sent a pin for the card but say I have no card they keep denying me credit after showing these agencies are not reporting accurate information then they adjust fees then charge things off so somebody authorizEd a payment to a billing provider where my payments for oops went. Their an holding company so they need to call my cell and explain their discrimination rep told me you cant deposit remittance and in branch but in there letters they state remittance fee ayments and I do and they ignore. Second if their holding my assets they dont lend their money or shares why they deny me mine after providing poa XXXX I want my credit it doesnt have to be high it can be small to build trust I sent a promissory note ignored so either deposit and fix all there issues from the last four accounts closed I cant see them they say their closed but in deposit voucher they show those accounts what ever funds I have that their holding they need to make available they have caused other account to close. Become negative because they are not doing their obligation they need to to provide everything they are holding of mine or show or proof. I shouldnt have to reach out to you guys if their doing their obligation the banking act my account should be properly secured already they say I dont have to do a written appeal just call and I should be good I have saved messages Ill submit lady that made my new account said she order checks havent reviewed they are purposely doing this causing harm and deny me my security XXXX as entitlement holder theyre e retaliating and discriminating I have to much proof recording receipts of their injurys to me for them to not compisante me to what Im entitled to.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation