Consumer complaint received 2015-08-14
Company: PNC Bank N.A.
State: VA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
XXXX XXXX XXXX XXXX VA XXXX opened an account XXXX XXXX only because I am a XXXX XXXX XXXX and my college told me about they were offering a XXXX sign on bonus only at the office next door to the office in the XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX. XXXX assisted me opening my account and realized I was a co-signer on my daughter 's account 8 years ago when she was a minor. I had to because she was in high school. Now she is XXXX and a mother and I have no access to her account as I do not wish to know her business. I was told that I qualified for the sign on bonus because I opened the account and did a direct deposit. There is another bonus of XXXX but that had nothing to do with XXXX and it had other rules. I waited and was involved in a serious car accident but I did do the direct deposit as I promised and setup another direct deposit with my part time job as a XXXX for XXXX XXXX XXXX XXXX as I 'm also a XXXX student working on my XXXX all with working XXXX over XXXX hours a week and supporting XXXX children. I was told now I do not qualify for the account because I was a co-signer on her account 8 years ago as a mother of a XXXX year old. That is called bait and switch. They knew I was a co-signer brought the account up as I opened mine. Told me I would still qualify because this was a XXXX and PNC deal and now I am told different. I filed with the Federal Reserve Consumer Help line. All I want is the XXXX I was promised when I signed up after I made a direct deposit. If this can not be done then I need to contact a lawyer at the end of this for the pain and suffering, lies and attorney fees. I would like either an email or a letter in writing as this XXXX will be certified mailed to the address above. 
XXXX XXXX : Re : Re : Re : Re : BalanceAccountDate : XXXX : Dear XXXX XXXX XXXX, Because of the ongoing nature of this issue, I have escalated this to our Retail Escalation Group. You will receive a call from our escalation specialists within 2 to 3 business days. Should you wish to contact us prior to receiving a call, please dial XXXX ( Monday - Friday : XXXX - XXXX ET ; Saturday : XXXX - XXXX. ET ) and reference number XXXX. I sincerely apologize for any difficulty this may have caused and we look forward to speaking with you and resolving this! 
Re : Re : Re : BalanceAccountDate : XXXX : Dear XXXX XXXX XXXX, Thank you for following up, XXXX XXXX. I am sorry to hear about your accident & I hope you are okay. I see that we have an update on the research request that I submitted on your behalf : The account is not eligible for the bonus due to the fact that you are a signer on a pre-existing account. 

Sincerely, XXXX XXXXSincerely, XXXX XXXXPNC BankOriginal Message Follows : -- -- -- -- -- -- -- -- -- -- -- -- To : CSR Agent & lt ; XXXXXXXXXXXX & gt ; Subject : Re : Re : Re : Re : BalanceAccount ( XXXX ) That was not the deal. I signed up for my daughter 's account 10 years ago for she was XXXX. I did not open it as a co-owner. I came to you only for the bonus of XXXX because I work for XXXX and was referred. If I 'm not eligible then when I signed up she with the form XXXX should have informed me. Please review again if this is true than I will cancel the account because I will not bank with someone who lied to me from the get go.

Company response to consumer: Closed with explanation