Consumer complaint received 2023-04-26
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I am trying to get my deceased mothers IRA moved to her estate account at Chase bank. I have been declared through the courts as the executor of the estate. I have provided the court papers along with every other piece of paperwork requested from Chase several times.since XX/XX/XXXX. I have been through 4 bankers with Chase trying to get this resolved. Each time I have been told it takes 7 weeks for the IRA group to complete the transfer. The first banker moved and no one checked his voicemails to let me know he had left. I was given another banker who I provided all the paperwork to and after not seeing the funds moved into the estate account after the 7 weeks I tried calling him and received no call back. I reached out to the online banker service that Chase has and they have been helpful but only in getting the bankers to call me back. When the 2nd banker called me back he tried to tell me he never met with me ( also my brother and husband were at the meeting ) even tho the online banker could see in the notes that he had met with me. The 3rd banker I met with sent in the paperwork without my fathers death certified ( which I did provide ) and I was not notified until after the 7 weeks and I called to find out what is going on. The 4th banker I dealt with did the paperwork incorrectly and I was not notified until I once again called after having to wait 7 weeks and not seeing the IRA moved to the estate. I am now on the 5th banker. This banker was smart enough to contact the IRA group ( which I have never been allowed to contact in the past ) and have them walk him through the forms line by line to get it correct. However, now I have been told by the IRA group that because the court order which states that I am the executor of the estate is more than a year old ( it was issued XX/XX/XXXX ) I have to go back to the courts and have the order reissued. Chase has had the court papers for months. The only reason that they are now a year old is because of all the errors Chase employees have made. In order to have these recertified in the courts I would have to get the probate lawyer again and this will cost the estate. This is only a chase policy and not a legal requirement. I will also now have to file estate taxes again next year because this IRA was not taken care of last year. This years estate tax preparation was {$310.00}. This will also cost the estate for the tax preparer next year only for the IRA. Also, the probate lawyer had me distribute the funds that were in the estate account from the sale of the house and assets which left the estate account at XXXX. Chase banker knew this and knew that the account was only being kept open waiting for the IRA to be transferred. However, because the account was at XXXX Chase has charged me {$25.00} a month. Lastly, because the IRA was not moved into the account in a timely manner I have had to take {$11000.00} out of my personal savings and place it into the estate account to pay for the estate federal taxes.

Company response to consumer: Closed with explanation