Consumer complaint received 2017-05-02
Company: PNC Bank N.A.
State: PA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
-------this is the description of complaint and interaction with  bbb    XXXX , I will attach info I have


--- Forwarded message ----------
From: "  XXXX   XXXX  " 
Date:   XX/XX/XXXX     XXXX   XXXX  
Subject: Re: Fwd: Pnc and   XXXX   XXXX   complaints
To: "  XXXX   XXXX  " 
Cc: 

I hope i have supplied enough new information


On   XX/XX/XXXX     XXXX     XXXX , "  XXXX   XXXX  "  wrote:

Thank You!


  XXXX   XXXX  ,Dispute Resolution Specialis t Better Business Bureau o f  XXXX  PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , PA  XXXX 

p:  XXXX    ext. XXXX 
f: XXXX 
 XXXX 
 XXXX 

Start With Trust


 

The information contained in this message is consideredCONFIDENTIALand for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender and delete the message.


On Fri,   XX/XX/XXXX   at  XXXX   XXXX ,   XXXX   XXXX    wrote:

PNC. The first is collections which they just removed account from. The second came from bank as well


On   XX/XX/XXXX    XXXX   XXXX , "  XXXX   XXXX  "  wrote:

 XXXX ,


The response received was:


This is the collection form for pnc, 4 days ago it was pulled from collections. And pnc has it again. They are going to redispute the 3 transactions that were denied,    XX/XX/XXXX    for   XXXX   XXXX    XXXX ,  XXXX  on   XX/XX/XXXX   for  XXXX , and  XXXX  on   XX/XX/XXXX   for   XXXX   XXXX   again, I had reported my card lost or stolen to the bank. And they. Still didnt return them. I spoke frst with   XXXX   XXXX   who escalated this, i am to call her manager in 3 days if nothing heard,   XXXX   XXXX    XXXX   XXXX   


Iwas then transferred to XXXX  in escalations, he redispute them, didn't sound hopeful, could take 10 to 90 days for dispute.


A  XXXX  charge off was added to the original balance of XXXX .


Thats everything I could do


Colletions notice enclosed thank you5


I am not showing the collection notice was enclosed. Please provide the collection notice and advise if you would like to add additional information to your complaint against PNC.


Please let me know if you have any questions.


Thank You,


  XXXX   XXXX  ,Dispute Resolution Specialist   Better Business Bureau   of  XXXX  PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , PA  XXXX 

p: XXXX  ext. XXXX 
f:  XXXX   
 XXXX 
 XXXX 

Start With Trust


 

The information contained in this message is consideredCONFIDENTIALand for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender and delete the message.


On Thu,    XX/XX/XXXX    at  XXXX   XXXX ,   XXXX   XXXX    wrote:

Did it include the message where I left all details about what is happening with the bank. That info and the form from collections who it is no longer with.


On   XX/XX/XXXX     XXXX    XXXX , "  XXXX   XXXX  "  wrote:

 XXXX ,


I did receive your response to the request for additional information for PNC bank on   XX/XX/XXXX . P lease respond to this email with any additional information you would like to add to the complaint.


Thank You,

  XXXX   XXXX  ,Dispute Resolution Speciali st Better Business Bureau of   XXXX  PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , PA   XXXX   
p: XXXX  ext.  XXXX   
f:  XXXX     XXXX  
 XXXX 

Start With Trust


 

The information contained in this message is consideredCONFIDENTIALand for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender and delete the message.


---------- Forwarded message ----------
From:   XXXX   XXXX   
Date: Thu,   XX/XX/XXXX   at  XXXX   XXXX 
Subject: Re: Pnc and   XXXX   XXXX   complaints
To:  XXXX 


Could you send me a link for sending the one info again I'm not sure if you got what I sent










---------- Forwarded message ----------
From: "  XXXX   XXXX  " 
Date:   XX/XX/XXXX     XXXX    XXXX   Subject: Re: Fwd: Pnc and   XXXX   XXXX  complaints  
To: "  XXXX   XXXX  " 
Cc: 

I hope i have supplied enough new information


On   XX/XX/XXXX     XXXX    XXXX , "  XXXX   XXXX  "  wrote:

Thank You!


  XXXX   XXXX  ,Dispute Resolution Specialist    Better Business Bureau  of  XXXX  PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   PA   XXXX   
p: XXXX  ext. XXXX 
f:  XXXX   
 XXXX 
  XXXX   
Start With Trust


 

The information contained in this message is consideredCONFIDENTIALand for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender and delete the message.


On Fri,   XX/XX/XXXX   at  XXXX   XXXX ,   XXXX   XXXX    wrote:

PNC. The first is collections which they just removed account from. The second came from bank as well


On   XX/XX/XXXX    XXXX   XXXX , "  XXXX   XXXX  "  wrote:

 XXXX ,


The response received was:


This is the collection form for pnc, 4 days ago it was pulled from collections. And pnc has it again. They are going to redispute the 3 transactions that were denied,   XX/XX/XXXX   for   XXXX   XXXX    XXXX ,  XXXX  on   XX/XX/XXXX   for  XXXX , and  XXXX  on   XX/XX/XXXX   for   XXXX   XXXX   again, I had reported my card lost or stolen to the bank. And they. Still didnt return them. I spoke frst with   XXXX   XXXX   who escalated this, i am to call her manager in 3 days if nothing heard,   XXXX   XXXX    XXXX   XXXX   


Iwas then transferred to XXXX  in escalations, he redispute them, didn't sound hopeful, could take 10 to 90 days for dispute.


A  XXXX  charge off was added to the original balance of XXXX .


Thats everything I could do


Colletions notice enclosed thank you5


I am not showing the collection notice was enclosed. Please provide the collection notice and advise if you would like to add additional information to your complaint against PNC.


Please let me know if you have any questions.


Thank You,


  XXXX   XXXX  ,Dispute Resolution Specialis t Better Business Bureau  of  XXXX  PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   PA  XXXX 

p: XXXX  ext. XXXX 
f:  XXXX   
 XXXX 
 XXXX 

Start With Trust


 

The information contained in this message is consideredCONFIDENTIALand for the intended recipient only. Any unauthorized use, dissemination, or copying of this message is prohibited. If you are not the intended recipient, please notify the sender and delete the message.


On Thu,   XX/XX/XXXX   at   XXXX    XXXX ,   XXXX   XXXX    wrote:

Did it include the message where I left all details about what is happening with the bank. That info and the form from collections who it is no longer with.


On   XX/XX/XXXX    XXXX   XXXX , "  XXXX   XXXX  "  wrote:

 XXXX ,


I did receive your response to the request for additional information for PNC bank on  XX/XX/XXXX . 


Please respond to this email with any additional information you would like to add to the complaint.


Thank You,

  XXXX   XXXX  ,Dispute Resolution Specialis t Better Business Bureau  of   XXXX   PA
  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   PA  XXXX 

p:  XXXX   ext.  XXXX   
f: XXXX 
 XXXX 
 XXXX

Company response to consumer: Closed with explanation