Consumer complaint received 2023-09-05
Company: WELLS FARGO & COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
Monday XXXX XX/XX/2023 I withdrew {$980.00} from a different account and attempted to deposit {$900.00} to my WellsFargo account ending in numbers XXXX. The same {$50.00} dollar bills the atm discharged then starting to make an issue over XXXX of its own bills listing them on the screen as check XXXX {$50.00} bill and check XXXX {$50.00} bill as it is scanning its own bills. I recall a notice that it would return the items but it started a maschine process which kreated a sound like the atm was counting the bills after the notice on the screen regarding those XXXX bills XXXX-ONLY deposited {$800.00} from {$900.00}. 
I immediately checked my texts, my account, my e-mail but there was no {$900.00} ONLY {$800.00} and an e-mail that said there was a problem returning my items and if it was cash call the number provided. 
I called the number provided and it was ONLY a call center and the woman claimed she was in the XXXX. She stated the only thing she could do was start a claim for my {$100.00} stolen by the atm which I did immediately. REFERENCE # ALLEGED XXXX. She stated it kould take them up to 10 days. She REFUSED TO SEND ME AN OFFICIAL BANK E-MAIL FOR THIS ALLEGED CONVERSATION AND THE ALLEGED FILING A CLAIM! 

Today after work I went to the XXXX XXXX XXXX XXXX branch of WellsFargo to speak to a banker to meet with whoever counts down and loads the atm and checks for desceiprencies and and I was told that it wasn't their atm they took no responsibility for the atm and they DIDN'T know who was responsible for the atm between some XXXX appearing guy coming from a back office who was then talking with some female that was sitting at the XXXX most side of the building behind the protective barrier that you never knew was there until that guy turned to talk to her who he stated was his manager for what to do bekause I didn't have a qr code reader to schedule an appointment. I WAS DENIED TO SPEAK WITH A BANKER BECAUSE THEY WERE TOO BUSY, despite she was sitting back there and was the manager I have to go on-line and schedule an appointment despite I ready had to take time out of my days a second day for their koreuption! I have never heard such a coordinated set of lies and obnoxiousness to refuse a customer to speak with someone and LIE ABOUT NOT KNOWING ANYTHING ABOUT THE ATM 'S. THAT IS ON THEIR PROPERTY WITH THEIR SYMBOLISM. No matter what koreuption the ceo 's might like to do this is proof enough that all wells fargo employees should be arrested bekause they are the driving force of these korruptions. This only started occurring in the last +-month in XXXX XXXX XXXX XXXX XXXX ) locations ( XXXX ) XXXX XXXX, ( XXXX ) XXXX  XXXX XXXX, and yesterday through today the pathetic robbing and lies of this XXXX XXXX branch klearly indicating they reprogrammed those atm 's to rob the people to pay themselves in their kushy positions. It is time for more of these staff to be arrested if they won't take accountability for the koreuptions of the banking cartells with a racket over the people through their korrupt politicians after already under-paying all of us! 
This was either the third or the fourth time through these ( XXXX ) atm locations that I had to stop the transactions of deposit bekause the atm refuses to recognise the same bills as what it diapenses. This time I don't know if I got a different message as on the other XXXX atm 's why I believed the message that it sould return the ( XXXX ) bills that it listed as check XXXX and check XXXX possibly dream warfare sickness lowering my gutt instincts but unfortunately XXXX  XXXX  I believed it would kredit me the {$800.00} deposit and return the ( XXXX ) {$50.00} bills it was rejecting but it kept the bills. XXXX It had more kapacity then the call center yesterday in the XXXX, thecall center today in XXXX XXXX and which this alleged XXXX who then shoved me off to an XXXX at undisclosed location and duty function who ALLEGED she put out a report to the Department of atm Operations but emphatically stated I would NOT receive an e-mail, a text, a letter regarding the conversation or the events that are being done by the Alleged atm department. 
FURTHER- This Alleged XXXX stated the Claim # for my {$100.00} STOLEN was XXXX and that the # XXXX was a case number not the claim number clearly indicating that WellsFargo is NOT taking responsibility to train and EMPOWER their staff for normal Legal documentation the government requires us to do as humans despite they are a XXXX corporation! 
The Alleged XXXX stated the reference number for the Alleged atm complaint was # XXXX. Mind you with a previous dispute over a false merchant charge from I recall the pit crew on cornhusker in XXXX XXXX and the false charge of XXXX from an XXXX company despite convincing evidence of these merchants korruption they refused to process my claims and both were through off-shore agents. 
I am counting on you Folks to help bekause the biggotry of those in these different affluential and other positions weilding a power against the people to rob them depends on your oversight to stop them and make them pay back their robbery victims. I appreciate the help, thank you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief