Consumer complaint received 2016-03-07
Company: JPMORGAN CHASE & CO.
State: CA
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
XXXX XXXX bank reported an erroneous IRS Form XXXX, cancellation of partial amount of {$6100.00} as my private student loan. XXXX XXXX of IRS claimed that I owe an amount of {$2300.00} because of this cancellation. I have written explanation to IRS, I sent the XXXX bank receipts and all my payment but XXXX XXXX do not pay attention. She Advised me to submit to XXXX TAX Court. Since, I am an apprentice in my job, I fear losing my job by attending to a court case. My wife is not working, and I do not have any other resources to pay our family bills. I believe IRS and XXXX XXXX are unfair of putting me into this kind of predicament since, I am religiously and consistently paying my private student loan. How could a bank file a cancellation of loan, and not informing the borrower himself, and even the co-signor my mother, XXXX XXXX, did not get any copy of the said cancellation of {$6100.00}, my private student loan. XXXX Chase bank has close their business of student loan, they transferred the servicing to XXXX since, XXXX XXXX AES could not produced any evidence of cancellation. XXXX XXXX branch, XXXX XXXX XXXX XXXX, records were in chaos, since XX/XX/XXXX up to the present date. They provided me a lot of account numbers, even If I only applied for XXXX private student loan. Account # XXXX, is {$6100.00}, is the one cancelled. Account # XXXX is {$14000.00}, and Account # XXXX, is {$20000.00}, the loan total was {$20000.00}. I believe the employee of XXXX Chase Bank was not accurately recording my payment. Most payment was recorded under XXXX, there were very few payment recorded in XXXX, and all other payments were recorded in XXXX, and some payments were recorded under account # XXXX, and some were in account # XXXX I suspect that the reason XXXX XXXX filed a cancellation, and pick XXXX because there were only few payments reflected in this account number. It was the employee of XXXX Chase Bank who recorded my payment wherever she/he wish and whenever is convenient. A fact that I am stating here is, I have been constantly, religiously and perpetually paying my XXXX Student loan, how could XXXX bring me to an insurmountable problem with IRS. The IRS has been sending me a lot of threatening letters even if it has been pointed out, that their audit is an error or a mistake. XXXX XXXX of IRS XXXX XXXX XXXX XXXX XXXX. XXXX UT XXXX at telephone number ( XXXX ) XXXX, is just advising us to submit ourselves to U.S. Tax Court, even if she already received all my supporting documents and evidences about XXXX '' inches think of documents to convince her that her audit is in error. Her audit does not specify that this concerns is about my private student loan, and not just a normal ordinary amount of income. This is not an ordinary undeclared income for tax year XX/XX/XXXX, but a private student loan. Please help me I believe that your office is the most credible and prestigious organization who could help me and my family solve this unsurmountable problem with Internal Revenue Service. I was paying my private student on time, a complete amount due every month, and on the due date. Thank you for help.

Company response to consumer: Closed with explanation