Consumer complaint received 2016-08-02
Company: WELLS FARGO & COMPANY
State: NE
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
I have submitted previous complaints regarding WFHM-XXXX ; XXXX ; XXXX. The case XXXX/XXXX/XXXX, ( XXXX ) needs be amended with information added. This is accomplished by filing another complaint. The attached documents addresses all issues. The attachments support my charge WFHM has been NON responsive and makes a case for the illegal behavior, unethical business behavior, and customer service meant to only self-serve the interest of WFHM and not the American citizen needing honest and ethical loan customer service. WFHM has lied to the CFPB about their actions in responding to this loan refinance. They have been non responsive, citing federal rules governing refinancing, but have not addressed their actions taken to thwart the refinancing at todays market rates of the loan they hold in their portfolio at 7.58 % interest on XXXX-XXXX-XXXX and XXXX XXXX XXXX How many units does make with simple addition? This property has been appraised 5 times since it was purchased and financed by WFHM The were original lender and they refinanced the property several years ago. They have consistently fought refinancing at today 's market rates for the last four years. This property has not had any additions made to it. Appliances that broke were replaced and there has been up dating of amenities but NO addition to establish another unit. It has been appraised each of those times and the appraiser and the appraisal presented identified it as a XXXX unit property. In the last appraisal done by the appraiser XXXX XXXX for WFHM, he presented a XXXX unit appraisal. 
XXXX XXXX 's appraisal product had obvious defects and language demonstrating WFHM had guided the appraisal process to bring in a low appraisal. WFHM was not happy with the appraisal product, since it was " too high ''. This same property had been appraised XX/XX/XXXX at {$520000.00}. That appears in the attached documentation. XXXX XXXX 's Comps were highly suspect of being chosen to bring in a low number. 
I wrote to the Colorado Department of Regulatory Agencies regarding this near fraudulent work produced by XXXX XXXX WFHM has maintained they had no influence on any part of the appraisal. However, the appraisal in XXXX XXXX own words shows an attempt by WFHM to beat down the appraisal price. When they were not happy with the {$450000.00} number he produced, WFHM demanded he lower his appraisal another {$20000.00}. I talked with XXXX XXXX when it was apparent WFHM was going to NOT refinance this property. XXXX XXXX stated to me, " I thought the {$450000.00} number was on the low side but I thought WFHM would accept it. '' They came back to me and demanded I lower the appraisal another {$20000.00} and under their pressure I complied with their demand. '' Monday as you will see I received the email from Colorado DORA from XXXX XXXX XXXX. 
When I submitted my complaint, XXXX XXXX stated the agency had a workload and would not be able to get to the case until XXXX. XXXX XXXX is a man of his word. As you read the attached document, it is evident the difficulty WFHM has caused this appraiser. 
WFHM Rep. XXXX XXXX alleges we were " orally '' notified of a range in the basement would need removed and the need to bring additional funds to the closing. WFHM would never " orally '' communicate with XXXX loan applicant. It must be put in writing-to all applicants. 
WFHM now refuses to address this issue, which would have been accepted then and even now. You will find XXXX 's letter in the attached documents. WFHM has now taken the position regardless of all appraisals on the property, they have unilaterally declared it a XXXX unit property and they refuse to refinance the property and refuse to present any options for financing. It is apparent WFHM is hoping for a default and foreclosure on the property to steal the equity

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation