Consumer complaint received 2022-09-18
Company: BARCLAYS BANK DELAWARE
State: IL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
My dispute began in XXXX of this year, 2022. I am a Wyndham Rewards Member and I have the Wyndham Rewards Earner Visa CC issued by Barclays in Delaware. On XXXX of XXXX  I made a reservation with Wyndham Rewards for XXXX XXXX XXXX, XXXX had points for 2 nights free and 2 nights with points and money. I stayed at XXXX  XXXX in XXXX AZ. I checked in on XX/XX/2022. I went to my room and found a man in the bathroom. I rushed right out of the room and went to the front desk. I was so scared. I informed them and they told me no one else was assigned that room. I went back and the man was no longer there and this time I notice a stifling odor of cat XXXX. I went back to the front desk and told them that I need another room, I am terribly XXXX XXXX XXXX and I couldn't breathe. I had to wait for another room. They told me that it was the last room they had and if I was not happy I would have to find another hotel. The next room smelled but definitely not as bad as the first room. This was the week before XXXX spring training and no availability for a hotel rooms anywhere. The rooms that were available would cost me an arm and a leg. So with no options I stayed reluctantly. Not only was the property a slum  the parking lot was full of pot holes, the doors and grounds were filthy, the toilet was unsteady when it was used and it would tip forward : (. I called Wyndham and I got no assistance! The cherry of this whole ordeal was that It took me and 10 other guests over an hour to checkout. There was only I person answering the phones and checking out guests. I called and filed a complaint with Wyndhams Rewards Diamond Concierge department. I insisted on a refund of my points and money. When I got my statement in XX/XX/2022 I was charged twice by XXXX  XXXX, 2 different amounts, {$220.00} for my 2 free nights and {$220.00} for the other 2 nights that should have been billed to Wyndham for my 2 free nights. I called the hotel, Wynham Rewards Diamond Concierge, and Barclays to dispute the over charge and for a full refund. In my XXXX Statement I was given a credit for my stay by XXXX  XXXX for {$230.00} and a provisional credit of {$220.00} by Barclays. I thought that this was it but it wasn't. Barclays rebilled me on my XX/XX/2022 statement for {$220.00}. I filed a dispute to Barclays. Because they should have contacted Wyndham and charge them for the Provisional Credit they had issued me for the 2 nights that XXXX  XXXX should have billed Wyndham {$220.00} for my two free nights that I got with just points. The other 2 night I paid with points and money. I have filed dispute with Barclays and they won't contact the hotel because they charged me for the 2 free nights. It should have been billed to Wyndham Rewards. It's been over 90 days since this entire ordeal and Barclays won't accept theirs and XXXX  XXXX 's mistakes. My balance should be zero but its not. I've overpaid my bill in XX/XX/2022 for {$29.00} so that It wouldn't affect my credit report. Unfortunately it has carried on for this long with no resolution in sight. It has affected my credit report. I decided not to continue paying an amount I don't owe. They won't accept their mistakes. I paid off my entire balance in XXXX. I need Barclays to credit my account for {$230.00} + overpayment of {$29.00} + interest + late fees. I should not be responsible for the mistake of these two companies. XXXX XXXX is the manager of XXXX  XXXX were I stayed. XXXX is from Barclays. Barclays reported me to the credit bureau for being late for 60 days. I DON'T OWE THIS BALANCE. I've made over 55 calls to XXXX  XXXX, Wyndham Rewards, Barclays, I filed a complaint against Barclays with the XXXX  of Delaware. PLEASE HELP ME! I have attached my billing statements from XX/XX/2022- XX/XX/2022. I should not be charged for anything from XXXX  XXXX. I paid the XXXX XXXX  {$110.00} & XXXX XXXX XXXX {$300.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation