Consumer complaint received 2016-10-17
Company: WELLS FARGO & COMPANY
State: FL
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
On XXXX/XXXX/2016, I deposited my payroll check from my employer into my Wells Fargo checking account on XX/XX/2016 written off of a XXXX XXXX XXXX Ledger. Before I deposited my payroll check, I called Wells Fargo customer support to confirm when the funds would be available. The phone banker at Wells Fargo assured me over and over that the funds would be made available the next business day on XX/XX/2016. After the conversation with the phone banker at Wells Fargo, I went to the bank and deposited my payroll check and received a receipt from the teller which confirmed that the funds would be available the next day. I had no choice but to deposit the check into my Wells Fargo account since XXXX XXXX XXXX was already closed. I woke up the next day and logged into my checking account online and my check for {$280.00} was NOT available. So I called Wells Fargo to find out why they placed an invalid Deposit Hold on my payroll check after promising me that the funds would be available. I spoke to several Wells Fargo managers over the past few days, and they refuse to release the funds and told me to Refer to the Maker of the check by calling my employer. I contacted the HR department at my job on XX/XX/2016 and they confirmed that my check # XXXX for {$280.00} was deposited into my Wells Fargo account and the check was cashed on XX/XX/2016. I then went back into the bank and spoke face to face with a Banker at Wells Fargo and asked the banker to please release my funds that has already been made available on XX/XX/2016 and long story short, the branch manager refuse, telling me that there is a first time deposit hold on the check and I need to refer to the maker to ask them to do a Stop and Re-Issue on the check. Well I called my job and they can not do a stop and reissue because Wells Fargo already cashed the my payroll check and has placed a hold on the check and is misleading me by telling me to refer to the maker of the check as if something is wrong with the check. I have received and cashed checks from my employer many times with XXXX XXXX XXXX and other check cashing places in the past and I am certain that there is nothing wrong with my check. I work paycheck to paycheck and my husband is unemployed plus I am XXXX. If Wells Fargo holds my Paycheck this week, I wo n't be able to put gas in my car to make it to work and I am In training and can not miss any Days from work or I will be terminated. I have tried to contact Wells Fargo to Release this Deposit Hold and they refuse. 

According to Wells Fargo Verbatim definition of what a " Deposit hold '' is proves that my check was cashed. Plus, My employer has mailed me proof that the check was cashed and placed into my Wells Fargo Account. 

According to Wells Fargo 's Definition of a " Deposit Hold '', Deposit Holds mean a check has already been CREDITED to your account, but the funds are not available for your immediate use. So why is Wells Fargo Holding it 's Consumer 's Funds for no reason? 

Please Contact me at XXXX Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation