Consumer complaint received 2021-11-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Sued you without properly notifying you of lawsuit

Complaint:
I received a call from a scam likely number ( XXXX ) XXXX on XX/XX/XXXX @ XXXX. I decided to pick up the call and recorded our conversation because Ive been getting a lot of scam likely number. A lady asked if I am XXXX XXXX. I told her this is her. She stated that she has seal documents and not authorized to open it. I asked whats the reason for this phone call. She said they may several attempt to contact me. I asked whats her first & last name, employee number, phone number in case we loose connection and what company she works for? She stated her name is XXXX and are not supposed to give out her last name but she gave it to me anyways. Her last name is XXXX. Her employee number is XXXX, contact number ( XXXX ) XXXX, and works for XXXX & XXXX. She gave me a doc number and contact number ( XXXX ) XXXX to discuss about my case. The document number she gave me is XXXX. She stated XXXX made a note that she spoke directly to me and gave me all the information. And theyll proceed without me going to my resident or employment on file. 

I called ( XXXX ) XXXX and spoke to XXXX and gave her the documents number that XXXX gave me to reference to. She asked if Im XXXX XXXX. I told her Yes, this is XXXX XXXX. She stated that there is a pending response. When she asked if my birthday is valid. I was in shock that this people has all my information. She transferred me over to a case manager. 

Spoke to case manager, XXXX XXXX. He asked How can I help you? and then stated hes XXXX & XXXX counsel. When he verified my information including my last 4 digits of my SSN, everything was correct. This got me frightened that these people have my information! He stated that I should received paperworks months ago but I didnt. Hes trying to collect more info but I didnt tell him. He stated that his firm has a legal right to levigate access hold in collections by Wells Fargo Bank back in XXXX and agreement to resolved a collections. Asking if I recalled or what happened with that? I told him that I never did have Wells Fargo Bank. He told me that Im denial in the allegation. He asked if my address is correct to have me serve. I told him yes and I need paperworks to understand what hes talking about. He told me Ill be contact by the courier company directly now at my number to serve me paperworks. Asking me why didnt they set this up with me earlier? I told him Ive been getting XXXX XXXX calls lately and hes not allowed to call to collect some information at my cell phone and I would like information about this Wells Fargo Collections. He told me I have an account with them in XXXX through XXXX with a balance {$2500.00}. Long story short after telling him that hes not supposed to call me on my cell, especially Im registered on DO NOT CALL LISTS, he straight out lied that Im the one that call their office. I saved the call logged and recorded all the 3 staffs I spoked to. 

I called back @ XXXX asking to speak to XXXX XXXX XXXX employee ID XXXX. A lady picked up and didnt want to tell me her name and told me that I need to give the extension number instead because theres over 100 employees working for them. I told her they didnt give it to me but XXXX gave me her employee number. She told me she can not help me and asked if I was drunk. This lady sounds like XXXX. 

The same day @ XXXX, my brother texted me What is this message all about? Why are they contacting me about you? Let me know if everything is ok? and attached voicemail they left on his cell phone. A lady stating This is an urgent message for XXXX XXXX to notify that we have a complaint that has been filed in our office. She or her attorney needs to contact us about the issues to avoid this going to her verified place of employment on file. We made several attempt with no response. The number is ( XXXX ) XXXX referencing doc number of XXXX. This is final attempt. She has been notified. I just spoke to them at @ XXXX the same day telling XXXX XXXX that hes not spoke to call me on my cell number! Now, they contacted one of my family member. This is an harassment?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation