Consumer complaint received 2016-09-04
Company: CITIBANK, N.A.
State: NJ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
In 2013 I had no choice but to claim bankruptcy. My wife fell XXXX and was forced to close her XXXX after over 20 years. I was still recouping from the market crash XX/XX/XXXX-XX/XX/XXXX. CitiMortgage was holding both my original mortgage and my XXXX mortgage. Some how during my personal bankruptcy my home and my wife were dragged into it by the trustee. I had to pay off the trustee XXXX just for him to approve my bankruptcy. I wanted to opt out of my bankruptcy but my lawyer mad me stay with it assuring me my wife and home were safe. During this time I fell three months shy in my mortgage payments with CitiMortgage. When I sent in the entire three months amount our checks were returned to us with a letter stating we had to pay the full loan amount and they would not accept our payments. We now applied with Citi for a Modification. After constant delays, claims they did not receive paperwork etc, we were told we cant do anything unless our original mortgage was paid off and our home is now going into foreclosure. Call after Call, letter after letter with threats to foreclose on our home is one of the reasons my wife became ill. I borrowed money from my mother and paid off the original loan. Now we started the application process for the modification loan again with Citi. Once again. Constant delays, Claims they never received the paperwork, We even sent the third set of docs certified and had the persons name who received our docs. Even though we had proof we sent the docs on time, we were told our time limit has expired and there is nothing they can do except redo the application again. This would be the forth time and months of XXXX. Finally we got a modification but not for the terms I was told they would be. I was told we would get a low interest mod. I received the mod papers and was shocked at the 40 year term at over 8 % interest. The XXXX dollar a month payment only pays approx. XXXX per month toward my principal. I called and complained but got nowhere. Between a rock and a hard place I signed the loan just to keep us out of foreclosure. I was told after six months we could refinance for a lower rate. Well after six months of payments Citi sold our loan to XXXX XXXX. Now I am at square one. Keep in mind my home is worth over XXXX and we own less than XXXX. We can not afford a lawyer and I have been told my modification and foreclosure threats were done illegally and I could have that entire loan dismissed but would need to hire a lawyer. Being I can barley afford to pay for toilet paper, obviously I cant pay for a lawyer to stand up to the monopoly that has taken full advantage of my families hardship. The stress of this three year ordeal has taken its toll on my entire family. Something has got to be done and I have reached a dead end with all of this. I have paid my bills on time for over 30 years only to be rewarded by getting screwed over when my chips were down. Please help us. My wife and I worked hard for what we have and now are being punished due to an economy that fell XX/XX/XXXX-XX/XX/XXXX topped with crooked lenders taking advantage of citizens they know cant afford to go up against their team of high paid lawyers. People like me cant afford to prove the corruption and illegal actions these big lenders like Citi are getting away with. It makes me sick when I look on line at all the complaints against Citi alone. A majority of them is like reading my own situation. But yet they just keep getting away with it because they know can and there is nothing a peon like me can do about it. I do not have high hopes for this complaint to go anywhere but I have nothing to lose. CitiMortgage already made sure of that.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation