Consumer complaint received 2019-08-02
Company: Vengroff Williams, Inc
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XXXX XXXX I was notified from XXXX that a car I had rented in XXXX , SC was not returned. I immediately called XXXX and told them that it was not me. They overnighted an affidavit which I had notarized and overnighted back XX/XX/XXXX. XXXX XXXX at the XXXX loss prevention department told me they received the document and coincidentally the car was returned. 

I do know that the original person XXXX XXXX I worked with in XXXX is no longer at XXXX. When I called the department they confirmed that they had everything on file and the issue was closed. Although no one will ever email me any confirmation back when I call. Ive spoken with a XXXX, XXXX, and XXXX no last name given for any in XXXX XXXX Loss Prevention department On XX/XX/XXXX I received a notice from XXXX that the car was not paid for, requesting payment. I contacted XXXX and worked with XXXX XXXX XXXX. I emailed her to provide a copy of a bank statement showing that I was in California at the time of the rental. I received no response confirming receipt of the email. I called her a few days later and she said just wait. 

On XXXX, XXXX XXXX I received a collection notice from XXXX XXXX , XXXX demanding payment. I called in and spoke with someone, explained the situation who said it is best to work directly with XXXX. I contacted XXXX and worked with a Miss XXXX XXXX XXXX who asked for a second identical affidavit which I had notarized and returned to her on XX/XX/XXXX. I asked her to confirm receipt and received no response. 

On XX/XX/XXXX I received a second notice from XXXX XXXX , XXXX and spoke to a Miss 'XXXX  XXXX ' XXXX. I provided her at first the XXXX affidavit which she confirmed receipt of. Then I wrote a proactive email attaching all the information affidavits, emails, police reports, and proof of being in California and sent it to everyone I had worked with XXXX, XXXX, and XXXX. I requested confirmation of receipt and heard nothing. 

On XX/XX/XXXX I called again. XXXX insisted that she had responded to the latest email and forwarded it to XXXX. She said it is on XXXX and to call them. So the second time I called I was sent to the specialty rental division and connected with a Miss XXXX. I spoke with a lovely XXXX XXXX who worked with Miss XXXX to take care of this. 

Since I provided her this additional information it has gone downhill. Collections XXXX XXXX XXXX is unwilling to work with me to clear the fraudulent debt I'm the victim of Identity theft where a car was fraudulently rented in my name at XXXX. I was working with a XXXX XXXX at XXXX XXXX who was and is quite rude. She routinely interpreted me and was short. She does not respond to my emails when I provide her the information of XXXX " zeroing '' the fraudulent charge. She is unwilling to forward the additional information I provided to her contact at XXXX. Who she will not share. The last few times I called she told me her system is " still down ''. According to her, she has no supervisor who I can speak to. 

I believe I've done everything in power to resolve this issue. I hope that you can help me deal with this. 

Furthermore, XXXX allowed the same individual to rent a car again from the same location. The XXXX rental agent put the DL # in as South Carolina to get around the block on the DL #. I called the XXXX location manager XXXX XXXX who wouldnt give me his XXXX email address only his personal email XXXX and didnt do anything to prevent this from happening a second time.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation