Consumer complaint received 2017-07-06
Company: JPMORGAN CHASE & CO.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with fraud alerts or security freezes

Complaint:
JPMorgan Chase & Co XXXX XXXX XXXX XXXX XXXX, IL. XXXX Dear Sir or Madam : I am writing to dispute a fraudulent [ deposits or withdrawals ] to my checking ] account. I dont even know the amount of these transactions. I am a victim of identity theft, and I did not make these [ deposits or withdrawals ]. I am requesting that the [ I be removed off of XXXX XXXX XXXX ], as well, and that I receive a letter stating so. I opened acct. # 1 & 2 with Chase on the same day with the upmost of good intentions. My XXXX daughter XXXX, was going away to college and I thought it would be easy for us to bank at the same place just in case she need money. The Bankers name is XXXX XXXX, I ensured him that there will be no checks deposited, only cash in her account. As for me, I informed him that I receive {$1400.00} for XXXX assistance only and I was going to get that direct deposited for the next month. I dropped XXXX off to my oldest daughter house on XX/XX/2013 to spend the night. She asked me can she take her bank folder with her so she can read up on the bank. XXXX has XXXX XXXX, she walks with XXXX and XXXX XXXX I walked her in the house and told her to put her folder up in her sisters room when shes done. Within 48 hours I got a call from XXXX XXXX that opened our accounts, asking me did I make a check deposit in both accounts. I said NO! Then XXXX XXXX asked me if I had time can I come into the branch. I said sure. I made it there before closing. I sat down with him, and as he pulled up both of our accounts someone was making a withdrawal while I was sitting there with him! I had my card with me! So immediately I told him freeze both accounts! Before I left the Bank XXXX XXXX told me to give him my bank card and he will shred it and I will get another one in the mail, after the XXXX XXXX investigate the fraudulent activities on both accounts. XXXX XXXX called me back a few hours later and said that both accounts were still opened and deposits and withdrawals were still being done! I called my daughter XXXX to see if she still had her Chase Debit card in her folder. She told me that she slept with her glasses on and they broke and she couldnt see nothing but the folder. I left the bank and drove to my daughters house and got the folder. I sat in my car and went through her folder and there was no debit card! I went in the room she slept in and tore it apart looking for her card to see if she may have dropped it somewhere in the house. She told me that she walked to the park area with my XXXX XXXX XXXX grandson and was reading the bank package there. I walked to that area and didnt see her debit card. I called the Banker and told him that she lost her debit card! The canker told me that he had to close our accounts! Im like I asked you to close them when I was in your office, then no one could make any transaction on our account. As for the 3rd Chase account that I opened, the banker said that they had a forgiveness program and I qualified for that. That account was closed in 7 days and my monies was mailed to me in a check. Please investigate this matter and delete the fraudulent [ charge in XXXX XXXX XXXX ] as soon as possible. I was wondering since XX/XX/2013 why,  banks were denying me the right to open up an account with them! Im no in XXXX XXXX for any banks, my credit report do not reflect nothing of me ever having a Chase Bank account. If I owed Chase money, for whatever reason they put me in XXXX XXXX XXXX, why didnt they report it to the credit Bureau? I could have added it to my bankruptcy! Im not a criminal, I opened those accounts with honest and good intentions. Im a very honest person. Chase Bank may not ever allow me to open an account with them, in which I have no other choice but to except their decision. With them having me in XXXX XXXX XXXX, I cant open up an account at any bank, in which is so unfair to us. If you are wondering what took me so long to contact you on this matter, the reason is I didnt know what to do until I attended a 1st Homebuyer program last week. I would appreciate a response from you in writing or email. Thank you for your assistance. Sincerely, XXXX XXXX CC : Consumer Financial Protection Bureau Federal Trade Commission Office of the Comptroller of the Currency Federal Reserve Consumer Help Center FDIC Consumer Response Center National Credit Union Administration

Company response to consumer: Closed with non-monetary relief