Consumer complaint received 2023-03-21
Company: WELLS FARGO & COMPANY
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Unable to receive car title or other problem after the loan is paid off

Complaint:
It was recently brought to my attention as a former client of Wells Fargo, that Wells Fargo was ordered to pay damages and other costs to former " Wrongfully Repossessed Borrowers '' by the CFPB and I quote " Wells Fargo had systematic failures in its servicing of automobile loans that resulted in {$1.00} XXXX in harm across more than XXXX XXXX accounts. The bank incorrectly applied borrowers payments improperly charged fees and interest, and wrongfully repossessed borrowers vehicles. In addition, the bank failed to ensure that borrowers received a refund for certain fees on add-on products when a loan ended early. '' As you know, I filed previous clients within the last year about Wells Fargo wrongfully repossession my " XXXX XXXX XXXX '' and refusing to return the vehicle after several attempts to recover my stolen property, nevertheless through the assistance of the CPFB Wells Fargo released the car back into my possession after a month of " captivity ''. I was severely affected by this and suffered severe damages at the cost of Wells Fargo Bank. Nevertheless, I called Wells Fargo XXXX XX/XX/XXXX and Wells Fargo associates explained to me that they were " unaware '' of any CFPB claims for damages ''. I spoke to several associates who mentioned the same thing, even though this is on national news. There is no protocol in place, without a doubt Wells Fargo do NOT have any intentions on issuing payments even after being ordered by the courts to " Provide more than {$2.00} XXXX in redress to consumers : Wells Fargo will be required to pay redress totaling more than {$2.00} XXXX to harmed customers. These payments represent refunds of wrongful fees and other charges and compensation for a variety of harms such as frozen bank accounts, illegally repossessed vehicles, and wrongfully foreclosed homes. Specifically, Wells Fargo will have to pay : More than {$1.00} XXXX in consumer redress for affected auto lending accounts. 
More than {$500.00} XXXX in consumer redress for affected deposit accounts, including {$200.00} XXXX for illegal surprise overdraft fees. '' I, XXXX XXXX XXXX am officially requesting my full payment of {$4000.00} plus interest, and or any additional amounts as determined by the courts immediately. In addition, I would like for Wells Fargo to remove their fraudulent credit collection account from my credit report, causing me to lose over 50 FICO points, I suffered tremendous losses due to these fraudulent activities of Wells Fargo bank. 

As a former employee, I find this extremely alarming, I was once fully committed to Wells Fargo and remained unwavering even while other associates were stealing money and manipulating clients, my faithfulness remained perfectly intact and I am absolutely appalled that in recent years, Wells Fargo has repeatedly repaid my unwavering loyalty with heartachingly pain and suffering. As my former team members were being dragged to prison ( arrested on site, in front of all of us ) for stealing money, I was committed to training new hires and devoted to the development of Wells Fargo empire. I am absolutely devasted about the unwilful compliance of Wells Fargo Bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation