Consumer complaint received 2023-08-01
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
" As indicated by the Fair Credit Reporting Act 15 USC 1681 segment 602 a states " There is a need to safeguard that purchaser revealing offices practice their grave obligations with decency, unbiasedness, and a regard for the shopper 's right to security. '' XXXX and XXXX are customer revealing offices and I'm the Buyer. I reserve the option to ensure my confidential data isn't shared which is upheld by 15 USC 6801 which states '' It is the approach of the Congress that each monetary organization has a positive and proceeding with commitment to regard the security of its clients and to safeguard the security and privacy of those clients ' nonpublic individual data. '' ( Furnisher of data to credit organizations ) is a monetary establishment by definition under that title. 15 USC 1681 segment 604 a part 2 expresses that " In everyday Subject to subsection ( c ), any shopper revealing office might outfit a purchaser report under the accompanying conditions and no other : as per the composed directions of the purchaser to whom it relates. '' ( Furnisher of data to credit organizations ) the monetary establishment and the Purchaser announcing offices XXXX and XXXX try not to have my agree to outfit this data and they unquestionably don't have my composed assent. All agree to XXXX, XXXX, ( Furnisher of data to credit organizations ) whether it be verbal, non-verbal, composed, inferred or then again in any case is denied. 15 USC 6802 ( b ) ( c ) states that " A monetary foundation may not reveal nonpublic individual data to a nonaffiliated outsider except if the customer is given a clarification of how the shopper can work out that nondisclosure choice. '' ( Furnisher of data to credit organizations ) Never educated me regarding my entitlement to practice my nondisclosure choice. Not just that 15 USC 1681C ( a ) ( 5 ) states '' Besides as approved under subsection ( b ), no customer announcing organization might make any buyer report containing any of the accompanying things of data Some other unfriendly thing of data, other than records of convictions of violations which predates the report by over seven years. '' They are reporting this negative account again without my permission, which is against the law. 15 U.S. Code 1681s-2 ( A ) ( 1 ) A states " An individual will not outfit any data connecting with a purchaser to any shopper revealing organization assuming the individual knows or has sensible reason to accept that the data is off base. " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title, '' reads " Every consumer reporting agency shall maintain reasonable procedures. '' XXXX and XXXX are not keeping up with sensible strategies. Likewise 12 CFR 1016.7 states that " A customer may practice the option to quit whenever. '' I will no longer use your reporting services I am opting out.

15 U.S. Code 1681o - Civil liability for negligent noncompliance In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure Negligent noncompliance means the law was violated not on purpose but just due to a lack of knowledge on the required reporting procedures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation