Consumer complaint received 2015-11-15
Company: WELLS FARGO & COMPANY
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Credit decision / Underwriting

Complaint:
Dear Sir 's or Madam : ( XX/XX/XXXX ) Several Months ago I received a letter from, Wells Fargo Home Mortgage, that I qualify for a rate reduction on my 6 % {$50000.00} Outstanding Mortgage of {$50000.00}, which I obtained from Wachovia Bank several years ago on my Co-Op Apartment, ( XXXX Bedroom/XXXX Bath's/etc ) ... 
I went to my local Branch Office of Wells-Fargo, and filled out papers asking for an Option to reduce my interest payments from 6 % to under 2.6 % on my outstanding mortgage andduring my several visits to different Wells-Fargo branches throughout XXXX, N.Y., I asked for information regarding my request to reduce the interest payments, which wouldhave saved me enough interest, to start paying down my principle ... 

Too make a long story short, nothing has happened, and every month that went by Iasked them for a decision ... When will Wells-Fargo reduce my interest of my Loan # XXXX, outstanding {$50000.00} Morgtgage Loan Originally from Wachovia Bank? 
I also complained, that I was now constantly being called by several money-lender 's whoare offering me to " Refinance '' my mortgage and frankly I honestly believe that my namewas given to these money-lender 's by the people at Wells-Fargo and I generally just hangup and tell them that I am not interested in refinancing at their rate of 3.6 % + fee 's, etc. 
In my opinion, after having received, several letter 's, from : a XXXX XXXX XXXX, Executive Mortgage Specialist, Customer Care and Recovery Group, XXXX Ext. XXXX, telling me that my " concerns '' are very important to Wells-Fargo, and promising that theywill provide me an update on their research into my inquiry ... which is nothing but a ploy topush me into XX/XX/XXXX which will end my right 's to ask for a interest reduction of 6 % to under 2.6 % that was originally made available for, XXXX Citizen 's such as my self, with a good credit rating, who also happens to be an XXXX XXXX XXXX Veteran, thatsimply wanted to take advantage of this benefit that will expire shortly ... .this disruptivebehavior, on the part of attempting to continue extorting 6 % interest, and not making alogical decision to get into compliance with The Consumer Finance Rules and Regulations in regards to aiding and assisting, " XXXX Citizens and Veterans '', to afford their homes, is one of the reasons that there are so many " Homeless Citizens and Veterans '' in our great nation ... In addition, I think it 's criminal that they are obviously in league with severalmoney lenders, for their own selfish reasons, to give our names for refinancing with XXXX XXXX, etc. etc. 

Please file this complaint with your grievance-department post haste, in order to grand-father, this request of a mortgage interest reduction, that they merged out of XXXX Bank, and have figured out a way to sell off all inquiries that are not profitable totheir continued plunder ... Please AdviseSincerely, XXXX " XXXX '' XXXX ( XXXX Citizen/Veteran XXXX ) XXXX XXXX XXXX, XXXX . XXXX, New York XXXXTele : XXXX Cell : XXXXE-mail : XXXXXXXXXXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation