Consumer complaint received 2018-04-12
Company: Navient Solutions, LLC.
State: TN
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Hello Customer Service, Applied for school at XXXX in XX/XX/XXXX and dropped out half way through the 1st Semester. XXXX applied and received amounts totaling XXXX for both Subsidized and Nonsubsidized loans combined for 2 semesters on my behalf. At this time, it was still XXXX XXXX. I was approved for the loan and XXXX received this money. After dropping out before completing the 1st semester and not attending the 2nd semester, that money that was given to them on my behalf, has to be returned to XXXX XXXX from XXXX. Somewhere during this transaction of the refunds, their was an error, either on XXXX or Navient. Neither side is taking full responsibility. I am in very much disgust, however, because this was brought to both Navient and XXXX attention back in XX/XX/XXXX whenever the bills from XXXX XXXX started arriving claiming an even higher amount that should have all been refunded from XXXX. Me, myself, called year upon year both sides and told them that something wasn't right about the account and I refused to pay something that wasn't owed. I signed forbearance agreements and deferment agreements just to get this put off as long as possible until someone decided to agree and help with the situation. 

The money that should have been refunded, as you can see from the XXXX ledger attached, was XXXX on the XXXX and XXXX on the Non-Subsidized. This would leave a balance of XXXX owed on XXXX and XXXX on the Nonsubsidized. This is what also showed on XX/XX/XXXX viewing of NSLDS, however, on my viewing it shows the full XXXX for both loans combined + whatever interest and late fee accruals have been added on since this loan was 1st disbursed in XX/XX/XXXX.  If these people would have heard me out, when I first told them this was wrong, the forbearance and deferment could have been avoided, but no one wanted to help and try and look deeper into the situation. 

XXXX has advised me, that they were unable to find any bank records from that far back on whether or not the transaction failed electronically when the money was refunded back to XXXX XXXX. Therefore, they can not prove that their company wasn't in fault their-selves. When this was brought to their attention again, after about the 50th time, finally someone from the XXXX branch looked further into this issue that I was claiming and decided to take it to a corporate level. This is when we were told that they couldn't locate any bank records. With this information being invalid and unable to locate, they refunded the money again to Navient ( XXXX XXXX bought out my Navient ), in the amount of XXXX and XXXX in XX/XX/XXXX. You can also see this transaction on their accounting ledger based on my account. This sounds like to me, they are taking a little responsibility for this error? Navient applied the money that was sent the second time and noticed that their was a accounting XXXX on their end back in XX/XX/XXXX when this 1st occurred and received all of their money back. I'm not sure, I wasn't involved in any of this communication, but this is the information that I was given. 

XXXX XXXX and XXXX XXXX both had correspondence through Navient that they have been speaking during this whole process. I have asked numerous times for a contact or someone that could help me in getting my account resolved because at this point, they were just trying to re-coupe the money they had just sent and point the finger at Navient for full responsibility. I have tried myself numerous times to reach out to someone at Navient, however, all I ever talk to is someone of different ethnic background that doesn't understand the situation and XXXX and XXXX were both working for the school to try and prove that Navient was the one at fault here. 

The 1st payment to Navient was in XX/XX/XXXX and I paid them a total of XXXX combined for both loans. This is actually more than what was originally owed. You can see the breakdown of payments/interest accrual ( based on an incorrect amount ) / and late fees on these attached PDF documents. I'm not sure what happened from this point, this was all communication between someone at Navient / XXXX and XXXX, but the last email I received was that my account was up to date and corrected and all late fee and interest accrual had been adjusted. I received this information from XXXX and I advised her that it was still incorrect. This is when I was contacted by XXXX XXXX, also with XXXX. 

XXXX XXXX has been in contact with Navient, since XXXX and XXXX have stepped out and advised me just the other day that everything was right on my account and the XXXX was still owed. I told him this was incorrect and he needed to do the math. The interest rates and late fees during the deferment and forbearance periods should have been a lot lower based on the original amount that was owed not the overcharged amount that was showing in the transaction history. Navient still showing a balance on my end and have charged late fees like crazy during this process. I advised XXXX and XXXX that all that needed to come to a cease until all this was figured out. I also advised them that I wanted detailing information regarding all adjustments that were made on my account. I haven't received any of this. The XXXX still shows on Navient but NSLDS is showing a XXXX balance. This sounds like to me again, misreporting on Navient end. 

I am waiting to hear back from XXXX regarding any information he has gathered from Navient, but its almost like pulling a tooth to get any information out of him. He did advise me a few days ago that I needed to reach out to an advocate person at Navient that would handle all communication between myself and them. 

The problem I'm having with all this is I have told both parties about this error since XX/XX/XXXX and nothing has been done to fix it. I apply for loans and get turned down because this loan is showing bad on my credit, even though I have kept up paying it. I do not owe them any more money and that is another issue I'm having problems with. I have already paid in full what is owed to them. I want from these people, either Navient or XXXX : or both, some kind of fix to this issue. I want my Credit fixed more than anything and I want to put all of this behind me and not have to worry with either of them anymore. Everyone is just trying to save themselves from a lawsuit, because I have spoke with lawyers regarding this matter and " defamation of character ''. I'm not sure what you guys can do for me but I would really appreciate your time and effort into getting this entire matter resolved and both parties to be held responsible for making the last 10 years of my life difficult. Please feel free to give me a call or email if you have any questions or concerns. I tried breaking it down the best I could but their may be some information that was left out. 

I am showing a XXXX balance on my credit report for both subsidized and non-subsidized loans, but both are showing past due and CLOSED on their end with a XXXX balance on both. I can provide proof of this from my credit report. 

Thank you. 
XXXX XXXX

Company response to consumer: Closed with explanation