Consumer complaint received 2016-07-05
Company: JPMORGAN CHASE & CO.
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
XXXX XXXX, 2016 I went to the JP Morgan Chase Bank and deposited my 401k check into my checking accounting which was my 401k contribution not knowing it had a third party name on the check. The teller never advised me that the check could n't be deposit due to a third party name on the check. Two days later I was advised by Chase bank that the check was placed on hold. I contacted chase immediately they transferred me to the fraud department. I advised them that I had several bills and direct deposits that I needed to get from account. At this time, I had my IRS check, my payroll check automatically deposited. And I had other bills that were pending for payment. I was advised to go to the local branch and speak to the manager to get my deposit. I decided to go back to the same bank where my 401k was deposited. I had to provide the fraud department over the phone the location where I was going to pick up my deposit. I went to the XXXX XXXX XXXX. location and was advised to only speak to XXXX who was the branch manager. On Friday XXXX XXXX, 2016 I was paid from my employer direct deposit. I contact chase on this date to give the location address that was near my house, because I could n't pick up my direct deposit without a manager was present. I received my direct deposit amount this day with no problem. After all my deposits were received I asked the fraud department what was the next steps in receiving my 401k check back they said that they have to wait for the account to close but in the mean time see if XXXX XXXX can recall the check and issue another one. I spoke to XXXX on XXXX XXXX, 2016 and he said that they ca n't reissue check they no longer have the money for the check because chase had already cash the check. I contacted Chase back and now they telling me that they will need a third party from XXXX XXXX to come and verify the check. I explained to chase there is no XXXX XXXX in XXXX and there is no third party that will sign off the check. Chase continue to argue and took me through a lot of running around and wanted me to go to the local branch near my house and call them from the branch in order to speak to them about my account. I spoke to a really nice manager she helped me tremendously she had to check my identification for protection. We contact the fraud department and both spoke to several reps and they said I need to get XXXX XXXX to fill out a Hold Harmless Letter and XXXX XXXX refuse. They refuse because they never received the check and had no record of me as their customer. I contacted chase again with the manager and advised them that XXXX XXXX refuse to fill out the form and they said I had to wait on the account to close. The account closed towards the end of XXXX 2016. After the account closed I was frustrated because the representatives were giving me the run around and had no answers. On XXXX XXXX, 2016, I filed a complaint after providing Chase with XXXX XXXX phone number information. Chase advised me that they could n't find XXXX XXXX in there database and there was nothing they could do. I spoke to a Chase representative in the resolution department and filed the complaint they said I will hear from someone in 72 hours. I never heard from anyone. I followed up on XXXX XXXX, 2016 the rep. advised me she did n't understand why it was taking so long to get this account resolved. She transferred me to the resolution department which was the fraud department and the rep. transferred me over to the resolution department. She asked me to provide her with the contact number for XXXX XXXX. I provided them the number and she tells me that I need to go to the local branch again and provide them the phone number again. She said she could n't find XXXX XXXX In her database. The phone disconnected.

Company response to consumer: Closed with explanation