Consumer complaint received 2016-03-10
Company: SUNTRUST BANKS, INC.
State: NC
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
OKAY ... ... .. IN A nut shell ... ... .. Sun Trust bank STOLE MY CAR. They basically stole my car because of 3.5 months of late payments. Seriously ....?? First of all, I can literally afford to pay it - the monthly payments AND THE late balances that I owe. Okay, so what I was late!! There was a ( honestly ) hiccup in my finances - nothing serious. They do n't know this and they do n't care. I do!!! I needed my car and I can afford it - the monthly payments. I 'm seriously angry that they stole a well maintained, clean, driven very little over three years and with three years of remaining payments. SO .... I 'm some how good for three years of payments BUT some how I ( I have a financial hiccup ) and I 'm not good for the next three years ... ...??? How does that makes ANY sense?? Is these people for real ... ..? SO ... XXXX you ( Sun Trust bank ) you are going to STEAL MY CAR that is half way paid for because of some ( XXXX ) late payments and leave me high and dry to the point I ca n't check on the properties that I own and land that I own and conduct my other personal and financial business. 
This is PURE EVIL!!!! Only the DEVIL would do something like that!!! See, I have to work out of state. I was not home for a month and a half. I have been late before with them BUT THEY NEVER done the things that they have done that have lead to them STEALING MY CAR. When I got home, there was a bunch of letters from them and my car was STOLEN out of my driveway like I was a bum!!!!! 
The insurance and the property taxes were paid for for that car. How do they just steal it from me like that. I CAN afford to pay for this car - late or not late!!!!! How does a criminalized bank steal a {$30000.00} car for three late payments ...? I truly believe that there was a more humane, civil, professional, efficient way of dealing with this situation before they STOLE MY CAR. IN THE REAL WORLD, they have invented BOOTS to put on my car ( until I make up to date payments ). I would have RESPECTED that more than anything else. I really do n't understand the balance and gravity of the situation. My only obligation to them was on XXXX 2018 -- - when the LAST payment is due. 
They should have sent representatives of the company to my house -- instead of people to verify my address -- to discuss the situation instead of snatching and grabbing people 's property and lives/livihoods. Only XXXX would do something like that -- What Sun Trust bank did to me!!!!! 
But the worst criminal aspect of this whole situation is that my home is left vulnerable to criminals because of Sun Trust bank 's criminal behavior and actions while I 'm at work in another state. Now that is PURE EVIL!!!! Crimminals ( day or night ones ) will think I 'm NEVER home. Now what ... ... ... ... ..???? 
See, what they fail to understand that if I was like them AND I could n't afford to pay my car - which I work VERY HARD for - I would have taken the car with me so they would not be able to STEAL my car from me!!! People who have EVERY intention to pay for the car in its entireity pay their insurance and the property taxes on the car -- - and maintain they car in excellent condition.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation