Consumer complaint received 2020-09-20
Company: Revolut Technologies Inc.
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have had issues with this new bank from the start. It is supposed to be a US based business checking account called Revolut, which is under XXXX XXXX XXXX, out of New York. 
Every transfer that i sent out of this account they had sent as an international wire transfer to the receiving bank and it caused many problems with the other banks that recieved the money because banks tend to look at international wire transfers a little more than domestic transactions. I am a US citizen living in the US and my business is based in the US and any money i sent was not international. They tagged me with hefty fees because so many of my transfers were rejected and a XXXX dollar fee taken out. in the 3 months i have had this account ive paid over 1,000 in fees to them. ridiculous. that isnt even the reason for this complaint. 
I transferred money to two colleauges and it ended up getting their accounts closed because they suspected fraud due to the international wire transfers being sent for what were in reality supposed to have been domestic ACH transfers. I never got an option when choosing how to send my money they decided this, and it was always a wire in order to charge me a fee. 
So i had to ask them to recall a few transfers that i made as per instructions of the receiving bank. it was 4 transactions for XXXX each. 
When the first transaction was returned to my account they asked for some documents regarding certain transactions in which i provided them in a reasonable amount of time. they told me my account would be disabled if i didnt provide this information by a certain date, but i had sent it to them prompty within the timeframe specified. 
Well my account gets disabled as soon as the first recalled transaction is deposited to my account. I initiated a transfer from an exernal account for all but XXXX dollars of the balance and got confimation emails for direct debit set up sucessful from each bank. then they reversed the transfer and told my bank that requested the XXXX that it was unauthorized. They lied and gave a false reason because i never told them that I did not set up the direct debit. This is the third time this has Happend in which they reverse any transaction that i initiate from an external account to be debited from my revolut account because if i do it this way they cant collect a hefty fee from me. Its unethical and distatsteful, on top of not allowing me access to my funds or any time frame whatsoever in which i can have access to them? i never did anything to warrant this type of treatment. this is my money. how can they just not allow me access to it with no time frame given of when i can access it. and who are they to tell me when i can have my money and when i cant. and who are they to lie to my other banks and tell them fraudulently that i said it was unauthorized transfer. its really sickening that companies like this are allowed to take peoples money and trust and try to steal from them. please help me anyway you can. thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation