Consumer complaint received 2017-04-11
Company: The Bureaus, Inc.
State: TX
Product: Debt collection
Sub-product: Credit card
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
This is in rebuttal to response from original complaint # XXXX. 
First off, I find it offensive and insulting that in the response to my original complaint, you essentially call me a liar as indicated by ( and I quote ) '' Mr. XXXX mentioned that he believed this was used by an " unauthorized user '' and also that " it seems unlikely that an unauthorized user would continue to pay on the account '' .You see, unlike you, it is not what I speculate or guess to be, it is instead, what I know. It seems to me that your respondent must truly feel a high degree of certainty that he/she is correct. When in fact, I can assure you, that you do not know my personal circumstances and what events have caused this debt to be what it is. Stick to the facts and the facts are this - you still have not complied with my request for itemized charges, signatures and dates of purchase so that I may differentiate charges that I know to be mine and then those that are unauthorized. Did it ever occur to you people that the unauthorized user may be somebody close to me and that knew me intimately and also knew how to make payments enough to avoid detection? Or maybe, I kept paying the monthly bill not paying close attention to the increasing amount? At any rate, you seem to have it all figured out..except for the part where you comply with my request to simply get itemized charges and dates. 
I find it aggravating and frustrating that after repeated attempts, I still am not getting what I have repeatedly requested. In fact, it seems now to have become a game and a personal attack on me. Why do n't you people simply provide what I have asked for and quit playing your little games. 
Again and again and again ... XXXX, I do not dispute that the account is mine. I simply want documentation of itemized charges and the dates of purchase. Why do I want these? I want these because in order for me to submit a police report or affidavit, I need these to show the facts. Can I be any clearer? 
Also in closing, your response states that you included documents to support your response which include a debt validation letter, a credit card application and lastly, billing statements. TO WHOM, I DID NOT GET ANYTHING? In fact, what good do any of these do for me anyway? I already said that I acknowledge being the owner of the account. The statements do n't show itemized charges and dates of purchase. 
DO YOU KNOW THAT NOT ONCE HAS THERE BEEN ANY ATTEMPT TO PUT ME IN TOUCH WITH YOUR FRAUD UNIT OR REQUEST A FRAUD AFFIDAVIT FROM ME. I have had to do this with a few other situations on my credit and they kindly listen to me, acknowledge my situation and give me advice and directions on how to obtain the information I am looking for. And do you know that as a result of this, they have acknowledged the unauthorized use on these accounts and have since remedied the situation. BUT NOT YOU! I ca n't even get detailed information from you and then on top of it, you make judgements and attack me personally. 
I 'm giving you one last opportunity to give me the information I am requesting or I will take legal action against your firm. Hopefully, this is something you can understand?

Company response to consumer: Closed with explanation