Consumer complaint received 2015-07-31
Company: Navient Solutions, LLC.
State: PA
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
Navient/XXXX is prohibiting me from deferring my private student loan as I pursue my XXXX degree at the University XXXX XXXX XXXX in XXXX, PA XXXX. They are claiming that because I worked between my XXXX ( when the loan was initiated ) and XXXX degrees, that two different in-school loan-deferment types applied and that the deferment type applied during my XXXX degree has a four-year time limit ( which is nowhere to be found in my loan disclosure documents XXXX. Getting a XXXX degree have different timelines depending on your research area. 

NavientXXXX made me go on forbearance having me pay {$50.00} per XXXX months XXXX after each one expired ), because they said that it was my only option. Then, after XXXX forbearances and collecting {$200.00} later, they denied any further forbearance applications because they claim that there is a 12-month forbearance time limit, which again is undisclosed ( i.e., not in any communication documents for the forbearance ). 

I was then forced to take an unsubsidized Stafford loan -- -at a higher interest than the private student loan -- -in order to start paying off the NavientXXXX loan XXXX I am paid a stipend that only covers my daily living expenses and, thus, unable to start repaying my student loans. XXXX The purpose of in-school deferment is to defer the loan payments because the borrower is in school and earns little to no money to start paying off loans. Note that Stafford loans work this way and do not have different types of loan deferments and have no arbitrary time limits. XXXX The latest communications I have with NavientXXXX about my in-school loan deferment ( around XXXX 2014 XXXX resulted in their collections department representatives verbally harassing me that I needed to start taking responsibility for my loans, even though I am not in loan default. These phone calls should be in their recording archives, and I would be shocked if their XXXX XXXX department is not appalled by what they said to me. ) Navient/XXXX has made up these arbitrary time limits while my loan is still active. All the documentation they provided me do not have these arbitrary time limits. These arbitrary time limits are not in my loan disclosure statement, in particular. 

In addition to getting the financial matter resolved, I am requesting CFPB to investigate Navient/XXXX business practices on managing private student loans. 

( P.S. When I first paid a bulk of my private loan using my new XXXX loan in XX/XX/XXXX 2014, Navient did not honor my loan-disclosure right to partially payoff my loan. They instead held on to the bulk money and put my account on a pay-ahead status, deducting only what is due every month from the bulk money that they held. It took over XXXX months of phone calls for them to implement my loan-disclosure right to partially payoff my loan. Dealing with Navient is the most frustrating experience, and I hope that CFPB will investigate their practices to avoid any other student to go through what I have gone through. )

Company response to consumer: Closed with explanation