Consumer complaint received 2021-11-26
Company: DISCOVER BANK
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Hi Sir/ Madam ; My name is XXXX XXXX XXXX This is regarding to my Discover card # XXXX XXXX XXXX XXXX. I moved from XXXX, XXXX to XXXX XXXX, XXXX in the end of XX/XX/XXXX. For the move, I requested 3 different services of XXXX XXXX XXXX on XXXX XXXX XXXX website but I had to cancelled them all because the mover couldn't provide the service that I needed. Those services were : - 1st service # XXXX ( for service date XX/XX/XXXX but I cancelled ). 
- 2nd service # XXXX ( for service date XX/XX/XXXX but I cancelled ). 
- 3rd service # XXXX ( for service date XX/XX/XXXX but I cancelled. I forgot to screenshot XXXX XXXX XXXX website for this service but I did with the confirmation email sent to me by XXXX XXXX ). 
Even though I successfully cancelled all 3 services ( see attached files ) but I was only refunded for 2 services. When I found out about the issue, I filed a dispute with Discover and they gave me a temporary credit back to my Discover card. I thought it could be easily resolved the issue due to I already provided the prove of service cancellation, but however, it posted back to my account after a few weeks. I then contacted Discover again, provided the prove again, and was given a temporary credit again. After about 3-4 weeks, the charge posted on my account for the 3rd time. 
I spoke with Discover billing department representative on XX/XX/XXXX at XXXX PM XXXX. She advised that I should find another resource for help with the issue or contact the mover. She said that I need to prove that the refund came back to my Discover card ending with number XXXX. She added that Discover has to report about this matter to credit companies. I asked her why Discover doesn't protect me while I am their customer. She said Discover have been exhausted all of its resources. 
After that, I called XXXX XXXX XXXX from XXXX XXXX XXXX at phone number XXXX on XX/XX/XXXX at XXXX PM XXXX and I was informed that all services show cancelled on their end. XXXX also advised me to contact XXXX XXXX for further support. I right away went on XXXX XXXX XXXX website and sent them an email asking for help but I didn't receive any response or even a receipt of my email. I emailed them to both of their addresses : XXXX ; XXXX. My email to XXXX bounced back. 
I'm very disappointed that Discover doesn't protect me and the answer of billing department representative gave me was unacceptable. I don't know how to resolve this issue and she was like " you are on your own, I don't know what resource you can find to deal with this problem ''. 

Please help me! It's very unfair that I have to pay for the service that I didn't use. The amount was {$200.00} and because I just paid off my card so this is the whole balance of the card now. Please note, I was never late even once in terms of any payments in my life. 

Thank you in advance for your help and I'm looking forward to receiving your response. 

Regards, XXXX XXXX XXXX # XXXX Email : XXXX Last XXXX SSN : XXXX Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX

Company response to consumer: Closed with monetary relief