Consumer complaint received 2017-02-01
Company: WELLS FARGO & COMPANY
State: TN
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
Wells Fargo Dealer Services has refused to comply with the federal guidelines and regulations dealing with the accuracy of my account information. Starting in XX/XX/XXXX they have inaccurately reported late payments to Credit Reporting Agencies which I 'd like corrected, as I have never missed a payment on the auto loan. To date my credit report shows that I have a total of 30 late payments which has an extremely negative impact on my credit score ( 58 % to be exact ) which is preventing me from purchasing a home at a decent interest rate among other things. 

On XX/XX/XXXX I attempted to resolve this issue by disputing Wells Fargo Dealer Services ' error with XXXX, however the only " correction '' Wells Fargo Dealer Services made to update my latest payment status from 60-89 days past due to 30-59 days past due as well as remove the late fees. However that 's not enough, as I need the late payments reflected on my credit file to also be removed as soon as possible. Oddly enough, Wells Fargo Dealer Services submitted documentation to XXXX to reflect I 've never had a past due balance, but somehow neither XXXX or Wells Fargo Dealer Services corrected the error on my credit file showing 30 past due payments. Again, Wells Fargo Dealer Services confirmed ( in writing ) that I 've never had a past due balance, but my credit file is still incorrect. I supplied XXXX with all payments I 've made to Wells Fargo Dealer Services starting in XX/XX/XXXX, as that was as far back as XXXX would allow me to go using their online services. However the evidence I submitted was sufficient considering my dispute does n't claim inaccurate reporting until XX/XX/XXXX. My credit file should not reflect any late payments from Wells Fargo Dealer Services. I do not have any accounts in collections and do n't have any accounts to reflect late payments with the exception of Wells Fargo Dealer Services. I attempted to resolve this issue directly with Wells Fargo Dealer Services, however the only response I received was a letter confirming that they 'd received my inquiry. I need my credit report to accurately reflect that I am and have ALWAYS been current on this account as soon as possible and would appreciate your assistance in getting this resolved. 

I have attached a copy of my online dispute to XXXX which includes my bank statements reflecting my payment history with Wells Fargo, I 've also attached the XXXX online dispute findings which state in part " We have researched the credit account. Account # XXXX The results are : The balance of this item has been updated. This account has been updated. The prior paying history on this account has been updated. " ... However the payment history has NOT been updated to reflect that I 've never been late on or missed a payment. I just need this resolved and I need Wells Fargo Dealer Services to simply stop inaccurate reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation