Consumer complaint received 2022-09-25
Company: Paypal Holdings, Inc
State: MI
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
On XX/XX/2022 around XXXX I sold A " XXXX XXXX  XXXX XXXX Model : XXXX XXXX '' hereinafter referred to as " XXXX '' to XXXX XXXX  XXXX XXXX XXXX hereinafter referred to as " XXXX '' This transaction took place outside a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX After weeks of negotiating and 80+ emails that included pictures, every manufacturer specifications, dimensions, weight, ect. XXXX agreed to pay me {$2500.00} for the XXXX. They sent a driver to pick up the XXXX outside the XXXX XXXX XXXX in downtown XXXX. The pick up was a requirement from myself and included in our agreement. I gave a full disclosure to XXXX that I had recently purchased the item through a government auction and did not have the means to ship or store the XXXX. Once the XXXX was loaded in the truck and XXXX reluctantly sent the payment for {$2500.00} using PayPal this would have completed the transaction. However 2 days later XXXX filled a fraudulent claim with PayPal stating that the item was " Significantly not as described '' PayPal immediately put the funds on hold. I submitted an overwhelming amount of evidence to PayPal that effectlly invalidated the fraudulent claim made by XXXX. In less than 1 business day the dispute was won in my favor. PayPal concluded that the best course of action was to issue a full refund to the buyer once the seller confirmed delivery of the returned item and that the buyer was responsible for shipping the item back. The buyer refused to return my property. The XXXX has an MSRP of $ XXXX. XXXX then choose to file an additional claim directly with their financial institution to exploit their chargeback policy. 

A chargeback is a refund that is returned to a debit or credit card payer. The money transfer is reversed back to the consumer from the bank account or line of credit. 

Chargeback fraud occurs when the consumer attempts to make a fraudulent chargeback to his or her account. 

For this to occur, a customer makes a legitimate purchase and wishes to receive the product or service without paying for it. 
The customer files a fraudulent claim with the bank where the charge was made in order to get a refund. The bank initiates a chargeback and refuses to pay the merchant This intentionally deceptive business practice is also know as a " false chargeback '' or " Friendly Fraud '' It has been 60+ days since the 2nd act of blantent fraud from XXXX XXXX XXXX. They still possess my property, refuse to return it, refuse to pay for it and have no problem consistently engaging in felonious actions that have directly caused additional damages. PayPal charges a % for transactions. This specific one is for {$87.00} that normally would have been deducted from the original sales price of {$2500.00}, but due to the false chargeback, not only was the {$2500.00} immediately returned to the buyer, but I'm still responsible for pay the fees for processing the transaction..This has resulted in a negative account balance with PayPal and with the buyers 2nd fraudulent claim taking over 2 months to investigate the negative balance has been sent to collections and now has negatively impacted my credit score and continues to cause damages. 

It has been 60 days since this false chargeback was filed. PayPal refuses to disclose the name of the financial institution so I may represent The evidence required to validate my claim on my own. PayPal 's misleading seller protection was conveniently taken away from me after I threatened a civil action. Once I threatened to file a civil action my PayPal account was closed and it states that I can no longer do business with them but yet I owe them {$86.00}. The only other transaction that I processed through PayPal was sending myself {$1.00} of which they kept XXXX. There is a {$15.00} charge for disputing the {$2500.00} that PayPal has blatantly let the buyer steal from me. PayPal refuses to offer any further assistance. PayPal 's refusal to offer assistance has caused me damages including {$86.00} in processing fees for the {$2500.00} transaction of which I have never been given access to the funds. 

Even after the chargeback is settled and XXXX in my favor and the {$2500.00} returned to my PayPal account balance, I still will be unable to use or access any of the funds since PayPal closed my account without giving me a reason why. It is PayPal 's policy that the funds would continue to sit there for an additional 180 days causing me further damages before they release the funds into my account. 

This 180 day policy is unlawful and a misleading business practice as PayPal was believed to have been a trusted financialist intuition with integrity. Somehow this financial institution with hundreds of millions of customers and untold trillions of dollars in liquidity somehow can not cut me a check, but they can colonize Mars? Something doesn't seem right, I've been taking advantage of I have been misled and my damages continue to increase daily. I contact PayPal daily and I get the same answer which is no help because they simply reiterate that day can't do anything.

Company response to consumer: Closed with explanation