Consumer complaint received 2016-09-30
Company: JPMORGAN CHASE & CO.
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
On XXXX/XXXX/16 while I was on business in XXXX HI I was notified electronically that my checking account had been overdrawn by {$1000.00}. On XXXX/XXXX/16 I saw the original e-mail message and received a subsequent message that I was now overdrawn {$1800.00}. I set my alerts on my mobile banking to alert me if my account is {$100.00} overdrawn as a safety and I should 've received a text message immediately. I consistently received texts whenever any amount is withdrawn or if the balance is over {$500.00}. So I 'm not sure why I never got a text on XXXX stating my account was negative. According to my account I was at a negative balance of {$110.00} on XXXX in XXXX. As you can see they did n't notify me until my account was overdrawn by {$1000.00} on XXXX when I was in XXXX. I immediately called the bank and explained I had the money on me and needed to get it into my account it. It appeared I inadvertently paid my mortgage twice ( one 1 day apart ) and since I was using the card for business expenses it was overdrawn. I advised them that I had the funds and requested assistance in getting the funds deposited in my account since there were no branches on the entire island. They offered me no alternative means to get the funds into my account except a wire transfer that would n't have made it into my account on time and stated that I had until XXXX HST or XXXX EST to get the money in my account before I am assessed additional late fees. I spent the next 4 hours brainstorming on how I can get the funds into the account. I reach out to XXXX and they offered to wire the funds in hopes that it may post in time. I went ahead and did the transfer as you can see the funds posted on XXXX. Unfortunately Chase will not allow anyone but the account owner to deposit cash into an account so there was nothing any family member could do for me in NY. I 'm confused as to why they have this rule in effect and why they do n't allow you to deposit in your account? It seems like a deliberate system set up so the bank is guaranteed a delay and can assess insufficient fund fees. As you probably know other banks like XXXX XXXX XXXX allow cash deposits into anyone 's account as long as you have a valid id and the account number. I also went to the XXXX and they were most helpful. They offered to open a checking account, deposit the cash and then mobile deposit a check into my chase account. I opened the account and when I attempted to deposit the funds into my chase checking account the mobile app would not allow me to do so. The electronic message stated I do not have the option at this time. I could n't believe what I was reading. How could my bank not allow me to deposit funds in my account when the balance was negative and there were no branches in my area? I called and spoke with a bank supervisor by the name of XXXX ( chase has a record of his last name since he posted a note on my account ) who was less than professional. I pleaded with him and let him now there are no chase branches on the entire island and if I do n't deposit the money I will be assessed additional late fees. He stated there is nothing he can do and " honestly it is a dead end Issue ''. I was so upset at the situation and his lack of professionalism and choice of verbiage that I actually had to hang up the phone or I would 've gotten even more upset. Even if I deposited the cash or check in my savings account it would n't have cleared in time in order for me to transfer the funds and XXXX told me he had no way to release the funds from my saving account to transfer to my checking account. On Monday XXXX the funds were deposited into my account to relieve the negative balance. I was assessed a total of XXXX insufficient fund fees totaling {$270.00} ( they reversed the 9th fee ).

Company response to consumer: Closed with explanation