Consumer complaint received 2021-08-26
Company: DISCOVER BANK
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XXXX, Customer opened a dispute with credit card, Discover for the amount of {$120.00}, merchant, XXXX. 
On XXXX, Customer ordered a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, advertised cost {$110.00} from subsidiary merchant, XXXX. XXXX, XXXX, XXXX XXXX and/or merchant ) authorized order from customer and XXXX XXXX XXXX, confirmed order and confirmed charge customers credit card, Discover Card for in the amount {$110.00} plus {$7.00} tax, for a total charge of {$120.00} ( as referenced under XXXX XXXX XXXX ). 
- Exhibit XXXX, XXXX, at XXXX PM, Order Confirmation from XXXX On XXXX of XX/XX/2021, customer cancelled order when merchant XXXX XXXX XXXX changed delivery date to XXXX instead of XXXX. 
- Exhibit XXXX, XXXX, at XXXX PM, Order Cancellation Confirmation On XXXX, XXXX and XXXX cancelled order before shipper could deliver the merchandise, the merchandise was returned back to XXXX XXXX XXXX. XXXX requested if customer could receive {$120.00} minus {$17.00} for shipping costs? However, customer denied request because XXXX did not fulfill their obligation to the customer. Customer rightfully requested a full refund in the amount of {$120.00}. 
- Exhibit XXXX, XXXX, at XXXX PM, XXXX : Message from XXXX Customer : Request Refund, XXXX On the XXXX, merchant XXXX indicated that merchant XXXX  issued a refund of - {$110.00}, for the order XXXX that was cancelled on XXXX. 
- Exhibit XXXX, XXXX, at XXXX PM, An adjustment for your recent XXXX order XXXX - Exhibit XXXX, XXXX, at XXXX AM, An adjustment for your recent XXXX order XXXX Unexpected to customer, XXXX XXXX XXXX only refunded customer a partial credit of {$110.00} instead of {$120.00} that customer and merchant agreed upon. 
XXXX, customer contacted XXXX and XXXX requesting merchants cooperation for complete refund for {$120.00}. The following day, XXXX and XXXX indicated that a full refund would be issued and an additional {$7.00} would be refunded to customer in XXXX days. 
- Exhibit XXXX, XXXX, at XXXX AM, Your Message was sent to XXXX : Request Refund, XXXX - Exhibit XXXX, XXXX, XXXX AM, XXXX : Message from XXXX Customer : Request Refund XXXX However, after 3 days merchant did not refund the full amount as promised. Therefore, customer followed up with merchant. According to XXXX, XXXX indicated that XXXX failed to issue the remaining credit of {$7.00} and that XXXX opened a dispute claim with XXXX, under case number is XXXX. 
- Exhibit XXXX, XXXX, XXXX AM, XXXX : Message from XXXX Customer : Request Refund, XXXX PLEASE NOTE THE FOLLOWING : XXXX years prior to this incident, a class action lawsuit was filed against XXXX under, XXXX XXXX XXXX XXXX XXXX XXXX, Case No. XXXX XXXX XXXX. Mo. ). As a result, XXXX proved that XXXX XXXX failed to comply with Federal statutes regarding fair trade for consumers and illegally kept monies that were due back to customer/s from merchandise return/s and/or exchange/s. 
The plaintiff, XXXX argued that when customer/s purchased an item from XXXX through a subsidiary merchant, the subsidiary merchant collected the money as advertised and an additional tax charge was collected by XXXX from customer/s. As customer/s returned the item/s under terms and/or conditions of the online purchase agreement, the customer/s was rightfully entitled to a full refund that includes any tax and/or shipping charged from XXXX. The subsidiary merchant would refund the base price however it was discovered that XXXX stores illegally withheld the tax charge/s owed to the customer/s and failed to refund the customers tax charge/s and therefore breached terms and conditions of the agreement and violated federal and state sales practices, and federal trade laws. 
- Exhibit XXXX, XXXX XXXX, XXXX. # : XXXX, Filed XXXX - Exhibit XXXX, XXXX XXXX Representing Plaintiff, XXXX XXXX XXXX XXXX XXXX XXXX {>= $1,000,000} Class Action Settlement Hence, in this case, XXXX violated customers rights by keeping customers {$7.00} charge for pre-tax. XXXX, XXXX is in violation of a court order agreement, under case XXXX v. XXXX XXXX XXXX XXXX and violating customers rights and in violation of sales practices and federal trade regulatory statutes. 
Customer is asking for XXXX to refund {$7.00} back to customer to complete the entire refund for an order that was cancelled and not delivered to customer. 
XXXX is in violation of a Supreme Court order filed on XXXX, under XXXX v. XXXX XXXX, Case XXXX, Doc. # : XXXX. XXXX XXXX XXXX, has violated customers rights and XXXX XXXX XXXX, is illegally withholding customers refund of {$7.00}.

Company response to consumer: Closed with explanation