Consumer complaint received 2017-11-10
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
First part of XXXX I tried disputing info on my Transunion credit report. 
2 new accounts and 5 old accounts. 

I have the paid service they offer that provides my credit info, reports and score ect. 

Nowhere on that site is there a place for disputes, I found the online site for Transunion online disputes. I tried to logged in but after being redirected several times I came to the final page, this saying that my account was temporarily XXXX, call their tollfree number for assistance. 

I did and have multiple times over the last 45 days. Each time the person employed by Transunion telling me that due to someone ( me? ) reporting fraud several years ago, for my protection they had frozen my account. 

I 've no idea what they are talking about, I do remember several years ago my computers, phones, all electronics were hacked, information stolen, ip address had even been taken? Had several accounts opened back up, it was a nightmare. 
They are insinuating it was me who made this call several years ago because it was around that time this other taking place, if I did I do n't remember it, even if it was I who made the call. 
Their reaction, answers, unable to or rat her * unwillingness to fix the problem makes absolutely no sense to me. 

I 've been told everytime I 've called for their help ( as instructed by their website ) they could n't grant me access to MY account because they were protecting ME from a fraud report made by someone else ( again I believe they are accusing me of making the report ) Which even if I did, after everything the hacking from XXXX cost me, calling them would make sense but I do not remember calling them. 
XXXX around here us XXXX. 

They say due to that report years ago, by someone else, my ability to use the Transunion online dispute site have been " permanently terminated and can not be restored by anyone ever again '' This answer has been given to me everytime I call ( more than 4 times ) in last 45 days. 
3 weeks ago I called Transunion, after talking with the first lady she 'd convinced me I was talking with someone else, it was n't even Transunion I had called because her answers to my questions sounded so absurd. 
I was transferred to three different people, placed on hold for over a half hour two different times, I believe in effort to have me hang up the phone. 
I did n't hang up but to say I was frustrated, this whole credit reporting process has been nothing but a frustrating experience to say the least. 

Between Transunion and XXXX I spend over {$45.00} each month for the worst possible service money can buy. 
I 've had the XXXX service since XXXX, spent thousands with them. 

I refuse to believe MY access to MY credit report not only ca n't be fixed but has been permanently revoked due to the action of another Individual, all in the effort to protect ME? 

I ca n't believe that, that 's absolutely ridiculous. 

************************************* Anyone doubting this or that it happened, I 've got Call-X and XXXX recording apps on my cell phones and can play back the conversation!! 
**************************************

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation