Consumer complaint received 2023-02-02
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Statement of Facts I hereby declare that the statements below are true to my knowledge, information available and belief, and that I understand it is made for use as evidence and is subject to penalty for perjury. 

On or about XXXX of XX/XX/XXXX I received a call from XXXX, an online remittance company based in XXXX that irregular and unauthorized remittance using my bank account was used. Even after I called Wells Fargo to cut my debit card to stop the unauthorized remittances yet still another remittance was made on XX/XX/XXXX. XXXX Police report ( Exhibit #! XXXX filed XX/XX/XXXX ) and exhibit # XXXX. 

Exhibit # XXXX Copy of Bank Statement from Wells Fargo that shows the unauthorized debits to my bank account that totaled {$9900.00} starting XX/XX/XXXX to XX/XX/XXXX Exhibit # XXXX Bank XXXX that shows and recognized authorized remittances on XX/XX/XXXX and XXXX, XXXX that are supported by XXXX  transfer and receipt confirmation to sender recipient, my sister, XXXX and to my niece, XXXX XXXX XXXX XXXX ( Exhibit XXXX and XXXX respectively ). 

Exhibit # XXXX a copy of submitted complaint to Wells Fargo dated XX/XX/XXXX for {$9900.00} that I claimed as fraudulent in nature. 

Exhibit # XXXX copy of XXXX email about unrecognized remittance with the following irregular transactions amounting exactly to what it was debited in my bank account and also based on my communication with XXXX XXXX, XXXX staff, she was wondering why Wells Fargo didnt even bother to give them a call. 

Exhibit # XXXX again another follows up with Wells Fargo to which I stated if Wells Fargo have communicated with XXXX. I attached XXXX email ( Exhibit # XXXX ) for copy and reference. 

Exhibit # XXXX and # XXXX to be able to access my XXXX  account XXXX digits system generated passcode is issued and go directly to my mobile number to which I either used for regular remittances or just checking current FX rate. These passcodes are not present when the unauthorized/unrecognized transactions were made on XX/XX/XXXX to XX/XX/XXXX. Also, as these are of fraudulent in nature, NO CONFIRMATION RECEIPT, EMAIL was issued sent to any of the transactions made on XX/XX/XXXX to XX/XX/XXXX amounting to {$9900.00}. 

Exhibit # XXXX Another follow up email to XXXX  asking why a need for WELLS FARGO is there to call or communicate with XXXX  regarding these unrecognized transactions. ( To date NO RESPONSE ) Exhibit # XXXX, # XXXX and # XXXX these are evidence of Regular XXXX  Remittances to my intended recipient which are fully supported and documented with transmittal confirmation. 

Exhibit # XXXX On XX/XX/XXXX, an unrecognized phone coming from XXXX, XXXX of Wells Fargo Managers stating to resolve the claim and that Remitly wouldnt service us ( Wells Fargo ) without me on the other line. See voice transcript snip shot from XXXX XXXX XXXX XXXX. 

With all the above presented documentation and evidence clearly shows the security lapses of both companies, WELLS FARGO & XXXX, multi factor access and vulnerability of their internal system from unauthorize use that supposedly provides its client account security. 
I have exhausted all means and to date after a month of going back and forth communicating with these XXXX companies, Wells Fargo and XXXX. I do not have any other recourse but no submit this complaint to Consumer Financial Protection Bureau and that my {$9900.00} worth of money be RETURNED/REFUNDED to my end. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation