Consumer complaint received 2015-12-09
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Introduction/Financial Dilemma : I am writing this letter requesting your cooperation in reviewing my financial circumstances to qualify me for a loan modification/ MAking Home Affordable, Keep your Home California , XXXX XXXX Loan Modification . It would be beneficial to both factions and it would allow for my son and I to stay in our home by getting our mortgage payments back on track with an affordable payment. I would like to explain my unfortunate set of circumstances that began 1-years ago when I was laid-off and my mother was XXXX. 
I was unable to keep up with my payments in XX/XX/XXXX. In XX/XX/XXXX Although I fell behind in payments, Wells Fargo had advised not to make payments in order receive a loan. I had to resubmit my loan modification packet to Wells Fargo over & over again for a year an a half. Then after many loan Mod submission I was denied without an explanation of any kind. Unfortunately I never received a correspondence letter nor by mail or email about my FORECLOSURE. I found out when I called the XXXX customer service number. 
Personal Request : For HAMP1/MHA, HARP, Making Home Affordable, Keep your Home California Loan Modification : At this time, I am requesting in receiving a " loan modification " due to involuntary hardship. '' I would like to request for your assistance with the following items, so please reconsider : An Interest-Rate Reduction to 2.00 to 2.375 % Fixed ratePrincipal Amount Reduction $ $ /Debt Forgiveness ) Reduction/Debt Forgiveness of Missed Payments and all Foreclosure, Attorney, Late, Inspection fees to be waived, abatement from time of no payment to recent year XX/XX/XXXX. 
An extension in the length of the loan ( XXXX to XXXX ) and a new lower mortgage payment that I can afford. with an affordable payment of {$1600.00} a month. 
HARDSHIP LETTERInvoluntary Hardship due to Reductions of Income/Laid OFF/ Mothers illness due to XXXX : My household financial circumstances had changed for 1+ years due to my employer laying me off from full Time work /Being my mothers care taker due to her XXXX & due to the economic down turn that caused reduction of income. 
Unavoidable increase in expenses : Monthly Mortgage/Property Taxes/rate is beyond my means/substantially higher paymentPlease reconsider/Recommended Solution : I am desperately pleading to continue to reside in my home, along with my family. Foreclosure is not an option for me. I do not intend to involuntarily/voluntarily foreclose ; rather seek a mutual solution from Wells Fargo Bank. If given the opportunity, I feel confident that I can maintain my mortgage payments and stay current. I like to inform you that my financial position has changed for the better. I have a new full-time job and I have eliminated unnecessary expenses. I have every intention of meeting my obligation. If granted the 2.0 to 2.375 % interest rate and a principle reduction, I can afford a monthly payment of {$1600.00} with property TAXES/INSURANCE included with monthly payment. With my new current income, while keeping my mortgage account current.With your help, this may expedite/halt foreclosure proceedings on my home. I desperately seek your assistance. Please hear my request as I have exhausted all possible avenues to my knowledge and will hope to avoid a costly foreclosure. Prior to my unforeseen circumstances, I was a dedicated homeowner who paid her monthly mortgage on time. 
I thank you in advance for your time and consideration. My Family and I appreciate and look forward to working together to find a speedy, mutually agreeable resolution for an HARP/HAMP-1/ Making Home Affordable loan modification. I will keep making efforts to turn a difficult situation into a positive one for everyone 's benefit. I want to make things work in our home and I will keep working my tail off the keep my American Dream alive.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation