Consumer complaint received 2015-04-22
Company: WELLS FARGO & COMPANY
State: CA
Product: Credit card
Issue: Sale of account

Complaint:
WellsFargo Bank N.A. Credit Card Limit Increased I obtained a credit card through Wellsfargo at age XXXX, upon beginning my university career. From age XXXX to the present, over XXXX seeing through my responsibility my credit card payments has been a priority. Upon losing my full time employment position in XXXX due to the recession, I was provided with a severance pay equal to a little over {$8000.00}. At the time I owed Wellsfargo Bank 's Credit Card company about {$8000.00}. I paid the balance in full. 
After I lost my middle class job in XXXX. So I worked XXXX jobs ( XXXX ) as a XXXX and ( XXXX ) for the XXXX, my income was below the poverty line. I took the XXXX and made it into XXXX School. In XXXX, a period in which I made an income lower than the poverty line and later as a XXXX student Wellsfargo continued to raise the credit limit on the credit card issued to me until it reached about {$20000.00}. In addition, while having no stable source of income and as a student they provided me with a personal line of credit in the amount of {$9000.00}. They did so, without my requesting them to do so, and without taking into consideration whether or not I was employed, nor taking into consideration my income. 
Customer Service Upon graduating from XXXX School, I was extended the great privilege of accessing a incredible job offer where my income would have been above {$90000.00} per year. The XXXX exam, however, has been a barrier. I did not pass the exam the XXXX time ( XXXX XXXX exam ). I had to take the exam a XXXX time, with no income and while unemployed, I was forced to look to my Credit Card and my Personal Line of Credit to take on that XXXX exam endeavor XXXX more time. 
Forbearance Denied Before taking the XXXX exam a XXXX time I called Wellsfargo 's Credit Card company. I explained I was unemployed, a student, and that I could foresee a struggle with payments. I requested a Forbearance similar to Federal school loans. They informed me they could do nothing to help me and was asked to pay an even greater amount of money than my original required amount that month. 
I was unemployed at the time and knew I would fall behind if I did n't get help. So I began to live off my personal line of credit, and to use it to pay my Credit Card to keep up with the payments, I simultaneously worked to find a employment and was unsuccessful. Because I had this a life changing job offer still accessible if I passed the XXXX, I felt the reasonable thing to do was to try to get the XXXX Exam again. If I passed, I 'd pay off all my debt in no time and I could provide for me and a better quality of life for my family. Sadly, I did not pass the exam the XXXX time ( XXXX XXXX ). After take the exam in XXXX I looked for work vehemently. I was unable to secure stable income until XXXX XXXX. My paychecks average {$1000.00} to {$1200.00} a month. I work 40 hours a week, 5 days a week. 
Delinquent Account I began to struggle to keep up with my credit card debt towards the end of the summer of XXXX. Once I secured employment and knew I 'd be paid in the upcoming month or so I called WellsFargo to see if we could coordinate a more manageable payment plan. The interest rates were lowered. I believed I would be able to make monthly payments of about {$350.00}. So I borrowed a significant sum from a friend and got the account caught up in the Fall of XXXX. Once I had an income {$460.00} went to rent, {$200.00} went to food, {$250.00} to gas. I was unable to to keep up. Excessive late fees have accrued, closing canceling of accounts too. I spoke to Wellsfargo representative in the recovery department yesterda, XXXX XXXX, XXXX at about XXXX. I was given XXXX options. To pay the entire sum of the credit card debt over the course of ( XXXX ) three years at {$630.00} per month or ( XXXX ) one year at a rate of {$1100.00} per month. A sale of account is planned. Help.

Company response to consumer: Closed with non-monetary relief