Consumer complaint received 2016-06-20
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
What is happening on my account regarding a loan modification? I have had an extremely long and difficult time getting a loan modification with Ocwen as it was with GMAC ( XXXX ). Is Ocwen practicing ethically under the housing regulations? I will submit additional formal complaints with FHA ( and etc. ) if this is n't resolved through this correspondence. As it stands I have yet to obtain a loan modification. In XXXX, I fell behind on my mortgage because I was laid-off from my job shortly after I moved into my new townhome. In XXXX, I filed bankruptcy since I had not been able to find a job of comparable income as what I had been making prior to being laid-off. I would have given the home back to GMAC, however, I did not have a place to go and I did not want to be homeless ; so I continued begging for a loan modification each time getting lied to and denied. By XXXX, I was behind $ XXXX on my home. GMAC eventually got bought by Ocwen. Thank XXXX, I was able to finally get approved XXXX in XXXX ; and I was immediately caught up with my mortgage. Due to confusion on my XXXX end, they stopped accepting my association dues in XXXX and demanded payment from what had been discharged in my XXXX bankruptcy. I do not have that type of money ; nonetheless they began to aggressively collect from me. They placed a $ XXXX lien on my home XXXX XXXX XXXX XXXX, a $ XXXX judgment on my credit XXXX XXXX. XXXX ), attempted to liquidate my bank account XXXX XXXX ) and attempted to garnish my wages XXXX XXXX ). They are demanding payment of $ XXXX and now they are threatening to sell my home. Because of the XXXX, I previously experienced with my mortgage, I decided to give the home back to Ocwen before the XXXX decided when to foreclose. Ocwen instead decided to review my account for a loan modification in XXXX XXXX. I paid ALL of my trial payments and each time I call to check the status, I keep getting told they are still reviewing my account. Meanwhile, I receive delinquency letters in the mail from Ocwen saying I am past due and that I am behind 2 months and could face foreclosure. Now I go online and it appears as if the " modification '' has disappeared. And, I am now being required to make my normal payments. However, when I call Ocwen the representatives state " Oh no, ma'am, you are good until XXXX. Just ignore what you see online. We are still reviewing you account for a loan modification '' Bottomline : I owe my XXXX. Now I have no place to go because they destroyed my credit. Can you go ahead and resolve this problem? It appears I am being lied to by Ocwen and I will be foreclosed on by Ocwen waiting on a loan modification so I can work out a payment plan with my XXXX and my XXXX wo n't foreclose on me. That is cold-blooded! In all actuality, you CAN add the amount of $ XXXX to the back of my loan with Ocwen. The home is worth XXXX. If you would add the XXXX amount to the back of my loan with Ocwen, my principle balance would be max $ XXXX and it would NOT negatively impact Ocwen 's interest in the property. I could then sell my home in XXXX upon fully satisfying my contractual agreement with XXXX ; pay off Ocwen IN FULL and have money to move into another home-finally ENDING this NIGHTMARE on XXXX XXXX XXXX. However, if my XXXX proceeds with foreclosure Ocwen will NOT have any interest in the property. The XXXX can sell the property for whatever they want and please remember I do not have money to pay Ocwen back for whatever amount is deficient from an XXXX foreclosure. Additionally, I will not have a home. Ocwen 's motto is helping homeowners. I have yet to be helped by Ocwen as a homeowner. So far all Ocwen has done for me is cause more problems. I need help. Where are you Ocwen?

Company response to consumer: Closed with explanation