Consumer complaint received 2022-01-04
Company: TRUIST FINANCIAL CORPORATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I opened checking account XX/XX/XXXX with {$600.00} Credit card savings account with {$400.00} XXXX XXXX around XXXX I was in my home paying my bills.i had a knock at front door I was arrested from my home and taking to jail for XXXXdays.i was released XXXX XXXX. 
XX/XX/XXXX I'd gone to bank after my doctor 's appts for my XXXX. I was paying bills as the knock came my banking information was left in my living room. When I got to jail I called XXXX XXXX which was XXXX of XXXX  child telling him what had happened and please get me out.i spoke with XXXX later that day and asked if he was getting me out. He told me he was working on it, also that be had gone by house and check make sure everything was locked up & XXXX. He got my cards in case I needed them.Next day he wasn't answering my calls anymore. I spoke to him on XXXX XXXX.ask what's up.he claimed he was working on it still.So I called my friend XXXX XXXX to call BB & T to let them know I didn't have my cards and was locked up & that my ex boyfriend had them and I didn't want him to be able to use.they told her without pswds and information there wasn't anything they could do. It was last time until XX/XX/XXXX when i spoke to XXXX again.I asked why he hadn't he gotten me out.he said he didn't know how.He was trying his best and not to give up on him. i had a free XXXX call each XXXXi always called him first Every once in a while he would answer. I XXXX would ask about my money and he would always tell me he hadn't touched it. That had everything put up for when I came home.after I was released on XX/XX/XXXX very next day I went to BB & T to get some money. I was informed account closed in XXXX XXXX of XXXX spoke with XXXX XXXX told her what happened, we started the process for fraud. Idid everything they asked of me. I recieved letters That a provional credit was deposited into my account and I could use them or had accessto my money. Id go to the branch and there would be informed otherwise.This happened 2x.ive never received any of my money to this day.it was every XXXX I had to my name.i put my money into the bank come home XXXX days later with nothing. Plus my car had been involved in crash.insurance company mailed my {$6800.00} something check while I was arrested and it was deposited and spent as well many days after I'd been aressted. Ive gone to the branch several times, called fraud dept.everything I could think of until I got sick XXXX XXXX my baby was born XXXX lived for XXXX.i was in hospital for a week. Then had to heal and accept the facts. So I started back couple months ago trying to open up or appeal the decision of fraud dept. They are saying I gave him permission to use my cards, I've told them that didnt. Never did I give him my pin or tell him to go to my home. Shortly after I came home in XXXX he was arrested on other charges but was also charged with this.XXXX XXXX personally took out charges on XXXX. While I was in jail on XX/XX/XXXX XXXX and XXXX more people were inside my home and neighbors called XXXX.XXXX got in touch with me and asked if I'd given anyone permission. I told him no.he found my bank information in a truck that XXXX was driving & he took it from him. He is charged XXXX XXXX XXXX. XXXX counts of obtaining property by false pretense and credit card fraud he is due to go to court XX/XX/XXXX I have included these documents. XXXX weeks ago I tried to follow up with the BB & T and they told me they can no longer speak with me they had notes at the bottom of the screen and I've been flagged bc I keep calling XXXX asking same question over and over. I keep asking why or how can they say I gave him permission.i didn't.They keep telling me I have to go after him..I think I've gone thru enough and just want my money back that I trusted in their hands.please help me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation