Consumer complaint received 2022-03-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
good morning this is XXXX XXXX in XXXX XXXX South Carolina and I have a prepaid cash pay card from Bank of America that was given to me in XXXX when I file for unemployment in South Carolina here and unfortunately there was fraud committed on my Bank of America Cash pay card which were funds from the South Carolina unemployment service and on XX/XX/XXXX of XXXX my ex landlord and XXXX XXXX South Carolina stole my Bank of America Cash pay card that came by XXXX and had still has stolen over XXXX from me I have filed a fraud investigation with South Carolina unemployment and workforce and they stalled out my claim then I had called back again and filed a new one it's got a nowhere I also reported the issue to Bank of America prepaid card services several times since last XXXX and this past month of XXXX on the XXXX and the XXXX the XXXX and XX/XX/XXXX and XX/XX/XXXX and here recently on XX/XX/XXXX XXXX XXXX of XXXX. 
the individual who committed fraud on my South Carolina unemployment prepaid cash pay Bank of America card was XXXX XXXX of XXXX XXXX South Carolina at XXXX XXXX XXXX XXXX XXXX South Carolina XXXX I filed a police report in XX/XX/XXXX of XXXX with the XXXX XXXX Police department and I've also sent all my information to the South Carolina fraud investigation team and my team got stolen out and I need help. I have tried contacting Bank of America and they gave me the runaround about sending me out a new card then they don't send me one and it's very bad you miscommunication and I'm currently trying to get my funds out of my account at Bank of America which are attached to my cash pay card from South Carolina unemployment workforce. since XXXX of this year XXXX South Carolina unemployment workforce has separated themselves from Bank of America and they no longer bank with them so this is become a huge hassle but I can't afford to let this go because those, defense taken out of my account with Bank of America or from a fraud investigation because of XXXX XXXX in XXXX XXXX South Carolina reporting false wages on me and they froze my unemployment for 8 months during XXXX so that large lump sum was back pay when I won my appeals case and XXXX. 
I have given the America my new address which is XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX South Carolina XXXX last week on XXXX the XXXX a guy told me that they were issuing me a new card out to my residence and he lied to me because I contacted Bank of America prepaid card services and went to a through an extensive identity verification process and the lady I spoke to who was working remotely in Texas told me that there was no car to be an issuing to me and I'm making an impossible for to get me at my funds out.. I reported the fraud claim on XX/XX/XXXX XXXX of XXXX and last year on XX/XX/XXXX and I've got to know where with my claim I have submitted PDF files the whole nine yards and I need your help please. 
you can reach me at XXXX my email address is... 
XXXX my permanent address is XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX South Carolina XXXX. I was referred to y'all by the FDIC this morning so I'm reaching out to y'all right now it is XXXXXXXX XXXX. on XXXX the XXXX XXXX. 
I'm hoping that y'all can desperately help me because I need your help I need those funds that were fraudulently taken from me and identity theft had occurred last year and I went to a whole investigation with my identity being stolen from me so the security issues with my finances have been a very big hassle. 
please contact me at your earliest convenience I greatly appreciate it. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief