Consumer complaint received 2015-03-19
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting
Issue: Unable to get credit report/credit score
Sub-issue: Problem getting report or credit score

Complaint:
This is growing very tiresome. Three weeks ago I spoke on the phone with an employee of Experian who said he worked in their disputes/consumer affairs department and he went over items he said HAD BEEN DELETED because I had challenged them. I also have been on this site over and over and over with these people The representative TOLD ME HE WOULD PUT A HARD COPY OF MY FULL CREDIT REPORT IN THE MAIL and I should receive it in XXXX to ten days. 
I HAVE YET TO RECEIVE IT. 
I have received XXXX and XXXX. NO EXPERIAN. THEY NEVER FOLLOW THROUGH. 
He told me the XXXX entry had been DELETED and I told him I wanted to SEE FOR MYSELF and also get the address of another entry so I coudl ask for more information and get them to validate what they just put on my report. 
YOU CAN NOT DO THAT WITH NO REPORT, NO INFORMATION. 
This representative was aware of the issues and said they had taken steps to assure the inaccurate entries were deleted. He was aware that XXXX/XXXX Bank changed its name to XXXX Bank and BUT THAT THE XXXX XXXX CARD account was XXXX ACCOUNT, XXXX DEBT LISTED and dated back to XXXX XXXX and I said I want to see that and get the address of the other entry. 
TO THIS DATE I HAVE YET TO SEE THE HARD COPY REPORT FROM EXPERIAN. 
I provided this man with my PIN, as I do have a freeze on the report. THESE PEOPLE have a XXXX police report detailing the entirety of the items stolen from me by thugs who took from me everything I had and then left my house looking like a hurricane struck. 
WHY AM I BEING AGAIN VICTIMIZED? 
I have every PIN anyone needs. They know and pledge to send me a HARD COPY of my report yet they NEVER DO. 
PLEASE WILL YOU USE YOUR RESOURCE TO GET TH IS PROBLEMATIC COMPANY TO FULFILL ITS RESPONSIBILITY. 
This is the ONLY REPORT I DO NOT HAVE. 
report number of the last hard copy I have is dated XXXX XXXX report number XXXX. 
I received THIS XXXX IN THE MAIL JUST THREE DAYS AFTER HAVING RECEIVED YET ANOTHER XXXX DATED XXXX XXXX. 
SO, IF EXPERIAN HAD ACTUALLY did their jobs and deleted what they and the companies ( XXXX and XXXX ) know is wrong why DO NOT THEY SEND ME A HARD COPY? THEY HAD NO PROBLEMS SENDING ME HARD COPIES DATED XXXX XXXX AND XXXX XXXX. 
i WANT TO SEE FOR MYSELF THAT THEY HAVE 1 ) MADE THE CORRECTIONS AND 2 ) GET THE INFORMATION ON THE MEDICAL ITEM TO SEE JUST WHAT DOCTOR THIS IS, IF INDEED I AM THAT DOCTOR 'S PATIENT. I HAVE A LETTER FROM A XXXX STATING THAT AN ENTRY ON MY NAME IN MY CREDIT REPORT IS WRONG. THAT IS DATED XXXX XXXX, XXXX. 
THEY DELETED IT WHEN THE DOCTOR 'S OFFICE MANAGER WROTE THAT I WAS NEVER A PATIENT, BUT AS WE KNOW THESE PEOPLE DO NOT CARE IF INFORMATION IS ACCURATE OR NOT. 
Please also take note that the attorney general of the state of New York is taking measures to make these so-called credit reporting companies ExperianXXXX and XXXX be responsible for the information they put in people 's files. Please, note that this is something that needs to be done and something that your agency should be mindful of so you just do n't kiss up to them when people complain. They DO MAKE MISTAKES. 
The last decent contact person I had there was XXXX XXXX but I think he transferred or left the company and whoever is in his place does a lousy job. 
The only thing Experian is interested in is getting people to buy so-called credit " tools '' and then they will pay attention to what is in your report. We the people should not be extorted into having to pay these companies to do their jobs. 
Shame on you for not enforcing that. 
This error had been removed now at least four times, but a month or XXXX goes by, it gets put back on. NOW THIS IS SOMETHING YOU NEED TO START HOLDING THESE CREDIT REPORTING AGENCIES ACCOUNTABLE FOR.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief