Consumer complaint received 2016-10-31
Company: SLM CORPORATION
State: MO
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Keep getting calls about my loan

Complaint:
My Issue is with Sallie Mae I have XXXX student loans with this lender and XXXX of them have problems. The XXXX XXXX is for an original principal amount of {$16000.00} which was cosigned by my mother and XXXX is a {$3000.00} loan that covered XX/XX/XXXX semester. XX/XX/XXXX I received a Final notice of Default for the loan cosigned by my mother. I then called in to the collection agent who gave me XXXX choices. Garnishment for both me and mom, My Mother could settle the debt outright for about {$11000.00}, or I could pay {$5000.00} down and {$100.00} a month until the Loan Balance was paid down. Since neither I or my parents had those kinds of assets readily available, and since the Representative used in My opinion Illegal Scare tactics and attempted to seek my mother 's retirement assets and assets held in Joint accounts from my father, I decided to consult an attorney. In the presence of my attorney, We called XX/XX/XXXX ( I forgot the exact date ), and we called the collections Agent back. She even had the Gull to ask If I was not liquid, How was it that I could afford an attorney I did not answer, but I opt for legal insurance through my job. My attorney informed the collections Agent that my parents were not liquid and I did not have the access to cash and we negotiated a deal whereby I would pay {$2000.00} down and {$100.00} a month for the life of the loan. In this phone call I specifically asked the Rep if this would apply to XXXX LOANS and she said YES! Well It did not. XX/XX/XXXX, I began receiving Collections calls again.I called in in XX/XX/XXXX ( Or XX/XX/XXXX ) To try and put a stop to it. I Informed them of the deal that was reached and that the rep had said that it applied to XXXX loans. The Manager I spoke to then said that it was Impossible to apply the deal to XXXX loans even after she reviewed the record of the call and that the {$3000.00} loan was still delinquent. I said that she was going back on her word and that I refused to pay because I did not have the resources and because Sallie Mae Gave their word and now they went back on it. I wanted to go back to my attorney to deal with this, but doing so requires taking time off of work I can not afford, as I am out of vacation/sick time for the year. So far I have not responded to them since XX/XX/XXXX and I have a log of XXXX Voicemail from Sallie Mae Collections Agents. The calls begin on XX/XX/XXXX and the last VM I received was at XXXX. they call at all hours of the day and quite frankly this is Harassment. How many Man hours and how much money has Sallie Mae spend trying to collect this Debt? I want them to keep their Original Word that the Settlement reached Would Encompass XXXX Loans. I have paid as agreed so far and kept my end of the deal, but Sallie Mae has not kept their end. I furthermore want Sallie Mae to remove ALL derogatory remarks from my Credit report concerning both these loans. The last thing I want is for an immediate end to all collections calls and letters.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation