Consumer complaint received 2023-01-31
Company: AR Resources, Inc.
State: NJ
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I was seen at XXXX XXXX on XX/XX/2022. I can't afford health insurance because of financial hardship due to XXXX XXXX and asked if I could speak with someone in charity care. The XXXX  advised me of where the charity care was located and who to call. I received a letter in the mail stating that XXXX XXXX reviewed my account for account number # XXXX and XXXX XXXX felt that I met the eligibility requirements to qualify for medical financial assistance. I called the number on the letter and spoke to XXXX XXXX XXXX who advised that the program was for the XXXX or people that make less than what I made. I asked if XXXX worked for XXXX XXXX and she advised that her program was different from XXXX XXXX. XXXX provided the number to call for XXXX XXXX XXXX. I called XXXX and spoke to the rep who advised me that this bill was handled by XXXX XXXX XXXX XXXX. I called XXXX XXXX at XXXX and spoke to a rep regarding XXXX with a balance of {$1000.00}. I explained that I am having financial difficulties due to XXXX XXXX and the rep explained that I would need to send an email regarding my financial hardship to XXXX. I made a follow-up call that following day to ensure that the email was received the rep explained that it could take up to XXXX  days for the email to be entered into their system and that my account XXXX would be placed on hold until then. The following week I received another bill in the mail and called in to express my concern of avoiding collections while my financial hardship letter was being reviewed I was told that my account XXXX is placed on hold until XX/XX/XXXX. That following week I received another bill in the mail that stated XXXX Notice and unless I responded immediately my account would be sent to a collection agency and the due date at the bottom is for XX/XX/2022 when my account is supposed to be on hold until XX/XX/2022 that's XXXX different dates and no one has reviewed my financial hardship letter. This is a violation to my rights XXXX XXXX XXXX XXXX is utilizing abusive tactics and making threats to send my account to collections. XXXX XXXX XXXX is harassing me with payment statements in the mail almost every week since I was seen in the hospital even though I am supposed to be under financial hardship review for being effected by XXXX XXXX. I wrote multiple emails and did multiple follow up calls and each time the rep assured me that my case would be reviewed and handled properly. I made my last call in XXXX of XXXX  and was told that they had just entered my financial hardship case into the system and to give them time to review. I did not hear back from them in XXXX or XXXX and thought they just work slow and are probably a little slower because of the holidays or even better someone reviewed my case and reduced or forgave the amount owed {$1000.00}. Today I received a collections letter in the amount from a collection company XXXX XXXXXXXX XXXX XXXX requesting double the amount of my bill. XXXX XXXX XXXX XXXX is practicing unethical, immoral, illegal practices that violate XXXX Regulations and the law. My information should have never been given to a 3rd party collection agency. XXXX XXXX XXXX is conducting unethical practices that violates XXXX rules. I was lied to and instead of XXXX XXXX XXXX XXXX working out an actual payment plan with me they led me to believe that my case would be reviewed and a representative would call, email or mail me information regarding a payment plan or reduction to my bill.

Company response to consumer: Closed with explanation