Consumer complaint received 2021-08-03
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Hello, This is another attempt to resolve miss information that is reported on my Credit report by XXXX for a XXXX private student loan. The loan is a private student loan that has been reported as fraudulent but XXXX 's fraud department has stated they can not mark the account as fraud no matter what actions I have taken. I have requested multiple times for the deposit check ; which has not been able to be located when the matter was address to the original holder of the account XXXX, then unable to be found by XXXX and not XXXX can not find this check and/or was not provided the check when purchased. 

The last communication with XXXX 's fraud review team. They exceeded their allotted time to communicate their decision on the case. When speaking to the rep I was told even if I was to pay for a signature analysis ; it would honestly not do any good because they have a promissory note but no check showing the cash/deposit of the funds. I have communication from the utility company and the property management group at the time to support the inaccurate information on the promissory note. XXXX 's fraud team still said that was not good enough documentation. 

Also was told by representatives that while the account was under fraud review there was no need to make any payments during their investigations. Once communication was sent via letter in XXXX, all of a sudden the private loan account is reported delinquent by 120 days. Although a payment arrangement was made to clear any past nonpayments and it was under Fraud review. 

So the request again is to provide the cleared check for this loan to verify where the funds were sent to because I nor the school had received those funds. The loan was fraudulent. I have even spoken with XXXX Archive and they do not have a check for that account the XXXX Fraud representative had sent a request and was told the same thing. I was still denied that this account is fraudulent and XXXX 's fraud department claims the promissory note is all they need even though I dispute the signature and the inaccurate information. 

Reporting : XXXX reported delinquency to Experian and responded for previous delinquency but there is no communication for the time frame stating I was delinquent for 120 days. The only time I received a 10-day notice and corrected was in XXXX that letter is on my portal. Now I have no letters on my personal portal or snail mail communications for 30-120 day notice outreach from XXXX. 

XXXX blatantly reported inaccurate information to the Credit Bureaus with no regard to documenting or reaching out to me that the account would be flagged as nonpayment because it was under Fraud review. 

Additionally, I have a payment plan set up for the account until XX/XX/XXXX, and XXXX stopped automatic withdrawals after XX/XX/XXXX. I received a call on XX/XX/XXXX stating my account was behind and I stated that the account has a payment plan set up automatically and the representative stated he sees that and is unsure why they did not make a withdrawal the last two payments ( XXXX and XXXX ) for me to reset the payment plan. It appears XXXX was trying to justify the delinquency of their previous reporting. 

I have attached my payment history for your review as well. XXXX did not withdraw payments and also did not honor the payment plan in place. The fraud account was never late.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief