Consumer complaint received 2016-11-25
Company: AMERICAN EXPRESS COMPANY
State: DE
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Never and I mean never use XXXX Payments contractors, we are a contractor and got XXXX big time. Bogus chargeback dispute started by American Express and sent to XXXX Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of {$770.00} he paid us with, but when they did n't reach him after calling what looks like once and they did n't even leave a voicemail and then they tried calling us but also did n't leave a voicemail, Amex 's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at all. Which is a completely made up lie by Amex. Our customer three way called us and Amex where Amex said what dispute we do n't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he did n't dispute anything about that charge ever. Still Amex or XXXX Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the green. On top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfaction. Our customer proved to us that he never even called them by the XXXX way call we listened in on with him after he had called them once before earlier that morning. We are taking legal action against XXXX Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first place. Our relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that XXXX Payments demands be filled out to get our money back with in a week and a half during XXXX week. Time that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by XXXX Payments and Amex. These companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant. Both American Express who made up the fake dispute like our customer had done it and our actual credit card processor XXXX Payments out of XXXX, California who refused to investigate the fraud American Express purpotrated on Less Stress Contracting should be fined and sanctioned and fined for their inaction and any violations of the law.

Company response to consumer: Closed with explanation