Consumer complaint received 2021-03-20
Company: JPMORGAN CHASE & CO.
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XX/XX/XXXX Dear Sir/Madam : The original loan began in XX/XX/XXXX whereby I purchased my current vehicle w a trade in a vehicle which I had financed and I paid off. The previous vehicle was purchased at the same dealership but several years earlier. I went thru a series of medical issues in the XXXX and XXXX. I suffered XXXX  XXXX w allergic reaction 2 several of my medications. I am highly sensitive to medications and allergic 2 multiple medications. I therefore went thru 4 major operations in less than XXXX. I spoke to my attorney who advised that I was eligible to file for bankruptcy which it included my XXXX XXXX and I told him that I wanted to reaffirm 2 the account and would call and give them all the information which I did. His office faxed all the pertinent documents showing that I would and did sign that I reaffirm and that the case would be filed and was XX/XX/XXXX and discharged, My XXXX XXXX was in perfect condition which I took care all the time had some major repairs necessary and felt that trading in was a better option and I did so. When I purchased the new XXXX XXXX my credit score was XXXX and XXXX at that time. Four different banks requested to buy my loan. At that time I chose Chase Bank and was immediately approved and was offered 5.5 % interest rate. I have paid nearly but with the reaffirmation I have been able to pay by phone then started getting harassing phones asking more $ $ late fees and my case was approved with a case law of XXXX  I believe out of AZ. I pay every single month. I have requested statement and have yet to receive after paying prior to the bankruptcy filed. My attorney is aware of said statements and is in communication with me at all times. He I filed a complaint with Chase Executive Office but representatives when phoning to the executives ' office who is handling attempt to intercede in confidential information which falls under the privacy law and should be handled by my requested names but is denied. The automated system has taken my payments forever and now there is always an issue and I pay the same amount every single month and approximately at the same time. My attorney said under the XXXX law that the late fees do not apply and to just keep paying the same amount each month which I do. They have harassed with letters saying what do I want to do with the car? Are you kidding me. The entire world has financial ISSUES AND I PAY EXACTLY WHAT I signed to do and adjudicated in front of a federal judge and trustee and my attorney of record for over 30yrs. It is unacceptable in any form or fashion but appears to as a form of XXXX harassment as a very well known woman who is in the newspapers with two Presidents of the United States. It is also a form of gender bias discrimination. They actually in conversations via the telephone talk at me and say what do you want to do with your car? I have suffered numerous issues with XXXX XXXX XXXX and am being stressed out when just attempting to make my regular payments. I did communicate with the XXXX Office of Chase Bank and XXXX continues which I first and foremost when speaking had told them that XXXX XXXX is friends of President XXXX and President Obama. My intentions have been very clear from the beginning and no question in anyone 's mind the judge, my attorney nor myself. I thank you in advance for your assistance in this matter. Sincerely.

Company response to consumer: Closed with explanation