Consumer complaint received 2022-06-10
Company: REGIONS FINANCIAL CORPORATION
State: AR
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On XX/XX/2022 I received a collection notice for {$91.00} from XXXX XXXX XXXX on behalf of Regions Bank. I called Regions because I had visited the XXXX, Arkansas Regions Branch and closed this account on XX/XX/2022 in good standing. I had a balance of {$48.00} which they cashed out. I have received several communications from Regions since this day offering me loans and solicitations to become a return customer, but what I have not received was a letter stating that they paid a debit to a reoccurring yearly subscription on the closed account three days after I closed the account and received the {$48.00}. The first person I spoke to today informed me that Regions had paid a {$19.00} draft to XXXX XXXX from the closed account and charged me {$36.00} overdraft fee. He could not explain the second {$36.00} over draft fee that they charged to me. He contacted his supervisor via email about the situation. The supervisor via email informed him that Regions paid the draft because it was pending when I closed the account. I question why I was not told about a pending draft when I closed the account. If it were pending and they would have informed me of this I would have come back a week later and closed the account after the draft had cleared. When I continued with further questions he could not answer, he offered to connect me directly to his supervisor, I agreed that this was a good idea. What he actually did was transfer me back to the original answering system and I was connected to another operator that refused help me at all. She informed me this was a collections account and I would need to call the collection agency. I informed her that I was speaking to another operator that was supposed to connect me with the supervisor for more understanding. This young lady was extremely rude and told me the only person I would be speaking to was the collection agency. At this point, I was frustrated and agreed to be sent to the voice mail of the collections supervisor to leave a message. My first concern is if there was a pending charge why would the bank allow me to close the account in good standing? Then pay a draft on a closed account and charge me an overdraft fee. I had this account for over 20 years without issues. They closed my local hometown branch and I was forced to seek services closer than their nearest branch which is about 20 miles away. Amazingly enough I receive all their solicitations offering loans and other services and have even received phone calls from Regions representatives soliciting my business, but they can't reach out to me about a debt I supposedly owe on a closed account? The first operator said that he has a copy of the letter they sent to me stating that I owed them the money and overdraft, but I have never received such letter. Another concern is they can give me no explanation for the second {$36.00} charge. My biggest concern is that I have an excellent credit history with a XXXX score of XXXX and have never had an overdraft in my life. I feel like Regions Bank is holding my credit score hostage over {$91.00}. I am an Arkansas XXXX XXXX XXXX XXXX XXXX, I don't make much money, but I pay my bills and have a credit score to prove it. I feel like Regions is running a scam and are fraudulent in their business practices. As XXXX XXXX XXXX XXXX I also worry about those less informed that maybe falling victim to this scheme. I would appreciate any and all help that your office can offer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation