Consumer complaint received 2022-05-14
Company: PNC Bank N.A.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
How it is that CFPB continuously permits PNC to block XXXX and marginalized peoples from access to opportunity and to business capital through their automated decision processes, algorithms, and discriminate machine learning systems. And then, when XXXX and marginalized peoples manage to suffer through the struggle of raising their own capital to open and operate their business, PNC kneecaps their success by illegally shutting down business accountsceasing business operations and constructively withhold all of their business funds as well as all funds in all personal accounts. 

I am XXXX. I am XXXX. I have been victimized by PNC Systemic XXXX, its XXXX XXXX and its Person-to-Person Discrimination. PNC should know its systems and processes were flawed and cause injury because CFPB has articulated standards in preventing such. 

In the absence of Regulation and Enforced Standards PNC is not deterred from or concerned with the discrimination that exists within its institution. 

My Business is a Certified Minority Owned BusinessXXXX Owned and XXXX Owned Without Legal Right, Cause or Justification, PNC Bank wrongfully closed my business account and each of my personal accounts ( four ) on or about XX/XX/2022. 
After wrongfully closing the accounts, PNC took all available funds from each account and mailed my money to address on file. 
Employee Payroll, accounts payables, checks and ACHs were dishonored. 
Business operations halted. 
After I pleaded with PNC and firmly demanded review and investigation, PNC realized its computers made a mistake. Human error and flawed, discriminatory manual processes also contributed to this wrongful account closure Upon the wrongful account closure, I managed to have this matter escalated. XXXX XXXX in Executive Client Relations was my point of contact Each phone call that I had with XXXX XXXX was conducted on a recorded line. 
XXXX XXXX explained that EVEN IF PNC did something wrong, that the accounts would not be reopened. 
XXXX XXXX stated she was sorry for my situation. She assured me that the accounts would not be opened As XXXX XXXX was on the phone making assurances ( telling and making up lies ) as to why and how PNC is sorry for wrongfully closing my accounts, and how PNC would not be able to do anything further to assist, I was literally sitting in the PNC with the branch officer as the branch officer worked to re-open the wrongfully closed accounts Branch Manager was eventually able to reopen the wrongfully closed accounts When the accounts were reopened, XXXX C phone me, stated that she had good news, that SHE was able to get the illegally closed accounts reopened. 
( Another lieXXXX XXXX provided no assist in reopening the illegally closed accounts ) I asked XXXX XXXX if she could assist with XXXX and any other vendors impacted by the closed accounts XXXX XXXX did nothing During the call, XXXX XXXX stated that I used the word illegal XXXX XXXX asked me to change my statement and say that PNC did nothing illegal XXXX XXXX was effectively asking me to tell a lie ( or state something I did not believe ) I told XXXX XXXX that I would not take back what I said. 
I asked XXXX XXXX whether she would assist me in resolving this wrongful account closure by offering explanation that PNC made an error. XXXX XXXX did nothing, she allowed the injury and harm to continue. 
On Wednesday XXXX XXXX, the PNCXXXX collection agent informed me that I was being reported to Collection Bureau PNC maintains federally backed money. It has a duty to maintain consumer bank accounts responsibly and, in a manner, to protect consumersto not cause injury or harm to the consumer. Not only has PNC violated federal prohibitions against unfair practices, but PNCs actions and its failure tact on my behalf to rectify its wrongdoings ( XXXX XXXX ) constitutes XXXX and systemic discrimination. 

Adverse action XXXX XXXX XXXX XXXX has occurred as the result of PNC wrongful closures of my accounts Because of this illegal Account closure ADP/PNC requires XXXX to post a {$3500.00} deposit to use their services. Prior to the illegal account closure, I did not have to post a deposit PNC charged overdraft fees for dishonored account activity that resulted from the illegal account closure PNC knowingly and willingly withheld assistance and remedy for my injury due to my race PNC deprived me from the use of my XXXX had no access to cash or capital PNC caused great disruption in my business. My business suffered irreparable loss and harm. 
PNC has impaired my credit and ability to obtain capital for my business I shamefully begged PNC ( XXXX XXXX ) to stop this injury. I explained to XXXX XXXX that PNC automated processes and systems were operating discriminately. That this discrimination hurts my employee and his family as well, XXXX XXXX did not care. 
XXXX XXXX did not act to mitigate and rectify my injury and harm even though she had the power and job role to do so XXXX XXXX utilized her authority and power to work against me through non-action PNC wrongfully closed my business / financial accounts and constructively withheld my very own funds from me. 
PNCs wrongful closure of my account ( s ) knee-capped the ability of my business to sustain and thrive PNCs wrongful closure of my account was egregious, Unfair, Deceptive, and excessively Abusive causing me substantial financial harm. PNCs wrongful closure of my accounts are the result of Financial Discrimination, Systemic Discrimination and Digital Discrimination

Company response to consumer: Closed with explanation