Consumer complaint received 2015-08-11
Company: PHH Mortgage Services Corporation
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
This is my second letter of complaint to the FCPB regarding PHH Mortgage XXXX. My name is XXXX XXXX XXXX, reside at XXXX XXXX XXXX, XXXX, NY XXXX My account number with PHH Mortgage XXXX, is XXXX. I admit that I have been late in my payments during the past several years. XXXX XXXX I received a letter from PHH that my payments were XXXX months in the arrears and a notice to foreclose was pending. Based on my questioning, I was told that the payment from XXXX XXXX was due that was why my payments were two months in the arrears. I was forced to make a double payments because PHH Mortgage would not accept XXXX single payments in one month. In XXXX XXXX I submitted my monthly payment. In XXXX XXXX, I received a letter that my mortgage was two months in arrears. After my inquiry, I found that PHH Mortgage had made an electronic withdrawn my checking account. They had taken out the escrow and placed the balance of my payment in a holding account ( of which I had no notice ). I was told that I could make the escrow XXXX {$360.00} XXXX payment and the full amount would be credited to my account. 
Today, PHH Mortgage has placed on our credit report that that we owe XXXX.Plus dollars to bring our account current. That is inaccurate financial information listed on our credit report. We presently owe XXXX XXXX payment of {$2300.00}, if paid after XXXX/XXXX/XXXX the amount {$2300.00}. After checking my credit report, I have also learned again that PHH has electronically withdrawn my XXXX XXXX payment from my checking account ( {$2300.00} ) and is holding it until I pay the {$370.00} escrow, while not crediting our account they will fully credit account. Are they gaining interest on my funds? They have also listed on my credit report that we owe {$1200.00} in late charges over the life ( XXXX years XXXX of this mortgage. I have been in dispute with PHH about these over charges, and they refused to amicably resolve this issue. This typical it 's their way or no way. As of today in our credit report PHH Mortgage XXXX has incorrect information ) has us listed as owing some {$8000.00}. Plus and clearly the XXXX payment is an account receivable due by XXXX XXXX and should not be listed as amount owed. Clearly this company has destroyed my credit rating. We have been denied credit for our child 's college senior loan. 
During this past XXXX years. I feel like we have been harassed and intimidated by PHH Mortgage XXXX. I have received and ( signing for ) over XXXX threatening letters of intent to foreclose and robot phone call even while I am in conversation with their representative. I have been forced by threats to make double payment based on their inadequate financial reporting system. During this period I have spoken too many of their customers service and were incorrect instructions. I have about XXXX months left with this company. I just want to treated fairly and as a respected customer. The inaccurate financial information on our credit report has caused us to be denied loans to finish our daughter 's college education, and that 's not fair. This must be corrected and updated. 
I am concerned about how many other customers received this type of confusing and inconsistent customer service. What does Home Mortgage Disclosure Act data, shows regarding their foreclosure rate among other members of the protected classes. I am seeking justice and relief. Your assistance is greatly appreciated.

Company response to consumer: Closed with explanation