Consumer complaint received 2020-04-03
Company: LAKEVIEW LOAN SERVICING, LLC
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
On XX/XX/2020, my mortgage loan was trasferred to Lakeview Loan Servicing , LLC from XXXX XXXX. My refinanced closed on XX/XX/2020. My first payment with XXXX XXXX  was paid on XX/XX/2020 in the amount of {$2300.00} incluiding taxes and Insurance. on XX/XX/2020 I received a statement from Lakeview Servicing showing my payment of {$2300.00} was due XX/XX/2020. On XX/XX/2020, I tried setting up autodraft, and for some reason my account showed my payment as being {$2300.00}, a {$29.00} difference. Since then, I have been calling and calling to no avail. I have spoken to multiple people including XXXX the supervisor who said that on XX/XX/2020 my account would be reviewed and corrected. I have emailed, many documents to them, which include a copy of my current tax bill, the XXXX XXXX  settlement statement form from the Title company showing what they paid in taxes and a copy of the closing disclosure dated XX/XX/2020 indicating exactly what my payment was going to be which is {$2300.00} including taxes and Insurance. Suddenly and for no reason my payment was changed to {$2300.00}. They claim that my property taxes went up, when in reality they have not gone up. My current tax bill shows the exact amount due this year. Taxes for XXXX were paid thru Escrow, and and exact amount was paid by the Title Co.. XXXX XXXX at the beginning of the process DID have a different amount ( WRONG AMOUNT ) for property taxes, however, they later corrected and adjusted the amount this was done before closing, The Title company verified thru my tax bill and thru the assessor 's office the correct amount for property taxes. One of the customer service representatives at Lakeview advised that some of the documents transferred by XXXX XXXX showed the payment as being {$2300.00}, yes, what date is on this document? The documents are self-explanatory. They have to review the FINAL documents dated XX/XX/2020 which is when escrow closed. They are probably looking at the initial documents which were incorrect. All they have to do is Check the Final Closing documents that I emailed to them more than one. I even sent a copy of my property tax bill to the escrow department without success. When calling I go around in circles, they do not return phone calls and when I get transferred to the supervisor, I am sent to the voicemail. Lakeview has only had my loan for one month. Their claim that my taxes went up is without merit. Assessor 's office shows the exact amount as my property tax bill which has not gone up. Lakeview Loan servicing is ignoring the documents and information I have provided. If my property taxes go up this year, I will find out about it, because I get a copy of the bill, it has not happened yet. I do not know what they are basing their claim that my property taxes went up and I do not know what document they are looking at, it sure is not the tax bill and/or the XXXX XXXX  closing statement. All documents dated XX/XX/2020 show the amount due for mortgage payment which is {$2300.00}. Very simple, they do not have the time to check the complete file, All they have to do is check the Tax collectors website to confirm the amount.Title Company 's do not make mistakes, they check and verify everything prior to Closing. Their escrow department has not done their job either, I emailed a copy of my tax bill. I have not heard from them either. As a loan servicing company they need to be regulated or they shouldn't be in the Loan servicing business, the number of complaints on the website against them is overwhelming.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation