Consumer complaint received 2022-02-01
Company: Atlantic Recovery Solutions LLC
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
This complaint is about Atlantic Recovery Solutions , LLC ( https : //www.atlanticrecoverysolutions.com ). They are harassing me, my husband, and other family members over a supposed " debt '' we do not owe/does not exist. 

They call me at all hours, on weekends, and have begun texting me despite me making it clear we do not owe this debt and asking them to stop. We requested proof of the debt and they sent a contract for a company that no longer exists with no indication that we owe the amount they are claiming. 

To make a long story short, we installed an XXXX alarm system in a rented home in XXXX using a company called XXXX. We paid for all installed equipment in full at the time of installation. When we moved out of the home, we cancelled the contract and were under no further obligation to XXXX  as per our contract. 

We have received zero communication from anyone regarding this account for many years. Suddenly a few weeks ago, Atlantic Recovery Solutions ( ARS ) began calling me incessantly claiming I owed {$1300.00} or so for " the XXXX alarm system ''. I was baffled and completely confused, as we do not owe any money for this years-old system. 

The man who I first spoke with at ARS, XXXX XXXX, was extremely rude and threatening with his choice of language when speaking with me. He called me " ridiculous '' and threatened legal action within two weeks if I didn't pay the ~ {$1300.00} on the spot. I said I was confused, did not believe we owed any money and asked for proof of the debt. He immediately and very rudely stated because I asked for proof that he would " tell his client I was being uncooperative '' and hung up on me. I was in no way being uncooperative ; ARS calling me and demanding thousands of dollars without proof is insane ; me asking for proof of a contract or any debt is completely reasonable and cooperative. We have no intention of not paying a legitimate debt that we owe if we indeed owe it. 

Since that first point of contact, ARS has not provided any proof of the debt. They have called and texted on a near-daily basis both me, my husband, and members of my extended family whose numbers were provided as part of our emergency contact list when we installed the XXXX system XXXX Thisis predatory, abusive, and illegal behavior.

My husband called ARS on XX/XX/XXXX to demand they cease calling me. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Their repeated and incessant cloaked/spoofed calls from different numbers were causing me a high amount of stress. My husband demanded they send proof of the debt and to stop calling me due to my condition. ARS sent him an email containing 1 ) a demand for payment letter from them, which they referred to as a " contract '' ( it isn't ), 2 ) our installation agreement with XXXX  for our XXXX system, which shows no debt owed, and that we actually paid for the equipment in full at the time of the installation. What they sent from XXXX  is more like a receipt and is attached. You can clearly see there is nothing about owing the amount ARS is claiming, nor any contract length that would accrue such a number over time. It makes no sense.

Further, 1 ) XXXX  is a company that no longer exists. We attempted to contact them to resolve this and discuss it yesterday ( XX/XX/XXXX ) and they are out of business. We do not and have never had any agreement with ARS. 2 ) ARS has continued to call me on a daily basis from spoofed numbers including after-hours and on the weekend, despite repeated demands that they stop doing this. They threaten legal action and other similar things. 

If you would like a list of calls, numbers, and times of calls/texts from them, I am happy to provide it via our phone provider.

Company response to consumer: Closed with explanation