Consumer complaint received 2022-05-19
Company: FIFTH THIRD FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I have had this current account for a couple of years now and was pretty pleased with it for the most part up until recently. This account has been nothing but problematic as it relates to one ( 1 ) particular deposit in the amount of {$44000.00} ( hereinafter called the Deposit ), which represents my XXXX retirement funds from my previous employer, The XXXX Companies. 

Unbeknownst to me, this particular account has a deposit limit of $ XXXX. I was not aware, however this should not be your problem, as I am the account holder and should be aware of the type of accounts I have. In my defense, this particular account is different than your usual or average checking account with a well-known financial institution or bank or at least the ones Ive banked with before. No documentation I have reflects this information including the Cardholder Agreement. This should have been conveyed to me the numerous times I spoke with different XXXX account representatives also referred to as account rep ( s ). Not one XXXX account rep told me of a deposit limit. The Deposit just kept getting rejected. I was then emailed by someone from XXXX who indicated that proof of The Deposit needed to be provided before it could or would be approved. Pertinent, relevant supporting/back-up documentation of The Deposit needed to be uploaded through the following link XXXX XXXX XXXX XXXX XXXX which I did several times just to ensure receipt. The Deposit was still not approved and rejected. It wasnt until I spoke to a XXXX supervisor who indicated that there was a deposit limit on my account. Had I known about this when I first dealt with said issue, we probably wouldnt be here now. No one said there was a deposit limit. I assumed it was a matter of documentation or proof being provided. I am still waiting on The Deposit. The documentation I had uploaded through the aforementioned XXXX document site referenced above even reflected the deposit amount. XXXX has had the relevant documentation or necessary information in their records for a while now and still, no one said anything to me about a deposit limit. I finally spoke to a supervisor who mentioned a couple of other options to receive The Deposit. She even stated not all XXXX reps may have access or know this information. Im not sure if thats accurate and if it is, not sure why that is. You would think that all account reps would have access to accurate and up to date information on accounts so they can work efficiently with the account holders. The other two ( 2 ) options to receive The Deposit were either 1 ) via check or 2 ) split it up into 5 separate ACH payments or deposit transactions. I did not think the latter or 2nd option was available to me, so I elected the 1st option, which is a check. When I did not receive a check, I followed up again. Apparently, another ACH was attempted to my XXXX account and The Deposit was rejected again. This last rejection of The Deposit was not the fault or doing of XXXX As you can imagine, I have been relying on The Deposit and dealing with these unnecessary delays, numerous conversations or communication with different XXXX  reps/supervisors or lack thereof. It was at this point I finally inquired about the latter or 2nd option and if it would be available to me, and surprisingly, it is. 

I believe all this could have been avoided had someone told me in the beginning that this particular account could not receive deposits larger than $ XXXX. Now, this last supervisor I spoke with on XX/XX/2022, assured me that this issue has been resolved and The Deposit will be split into XXXX ( XXXX ) separate deposits or XXXX payments, which the XXXX deposit of $ XXXX should hit my account by the next day, Thursday, XX/XX/2022, no later than Friday, XX/XX/2022. She even stated that she would give the bank a heads up just to ensure these transactions are completed. Unfortunately, with all that has transpired the past few weeks pertaining to The Deposit, it has really tainted my relationship with XXXX. I am not sure how long I will maintain or keep this account open and/or active. If I do not receive the total amount of the Deposit by XX/XX/2022, XXXX have no other choice but to immediately terminate this account and pursue all legal remedies available to me, including but not limited to filing a complaint with the following governing website : https : //www.consumerfinance.gov/complaint/. 

Update : I have received 2 deposits, one ( 1 ) of $ XXXX on XX/XX/2022, and two ( 2 ) of $ XXXX on XX/XX/2022, however the 3rd deposit of $ XXXX that was issued on XX/XX/2022, was rejected. Why approve 2 out of the 5 deposits? I spoke to another XXXX rep on XX/XX/2022, regarding this issue and he indicated that there was a monthly deposit limit. Again, no one advised of monthly deposit limit. When the rep indicated that the XXXX option of the $ XXXX increments was available to me, she never indicated that there was a monthly deposit limit. You would think that an important detail like that would be provided/shared. This has been nothing but communication failures at its best. Now, I have to elect a different option to receive The Deposit. I am done with XXXX The services provided by XXXX  are terrible.

Company response to consumer: Closed with explanation