Consumer complaint received 2015-06-28
Company: WELLS FARGO & COMPANY
State: NV
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I have a checking and savings account with Wells Fargo and was the victim of fraud due to a roommate going through my belongings and taking a check that was not given to her nor dated but made out to her and signed. A new check replaced the check stolen. XXXX police reports were taken and a detective assigned to the fraud case. A new account was formed and monies transferred to the acct. Fraud unit had an agent working the case. 
XXXX XXXX of Wells Fargo Risk Mgmt contacted me after receiving contact from the detective for evidence to prosecute the person for theft, uttering, etc. XXXX XXXX did not at any time tell me the bank was taking back the temporary credit ; yet, she told the detective. 
Wells Fargo believes that since the check was signed, it does not matter what means were taken for the check to be in the hands of the suspect. The fact is a date was added to the check, unlike any of my writings, and will go forward to the district attorney. 
I learned from another police officer after he read the detective 's supplemental report that the monies were going to taken from my account as a reversal. Never once did XXXX XXXX let me know her decision. She was anxious to get off the phone to the detective. The police knew before I did that the money would be taken from my account. 
Dealing with Wells Fargo is a risk unto itself. XXXX XXXX did not have the integrity or ethics to tell me of her decision. I am the customer, the victim and this woman made me out to be the wrongdoer simply because a loose check that was never given to the woman who went into my room and took it amongst other things, chose to date it and after I moved out walked into a Wells Fargo branch and received the monies. 
Devastating to be treated in this manner and it caused such anguish I had dispatch contact another police officer to talk to. XXXX XXXX made me think I did wrong. She made me feel like a victim all over again. She is without compassion, honor or integrity when it came to handling my situation. I wish the CEO to know of how I was treated. I have to wait until the woman is tried and restitution ordered a few months down the road. My account was compromised, lost time driving 2 hrs to the bank to get new account info to my employer, etc. Egregious conduct which shocks the conscience. Wells Fargo fraud has no conscience. Many people write a check and do not disburse it and so that means the writer of the check did wrong because someone altered the check to make it cashable? Forgery and uttering is a crime across the nation and 3rd degree in Utah. Wells Fargo treated me abominably and XXXX XXXX needs to be held accountable for treating me so abominably and not telling me what factors come into the decision. No one has the right to steal or use theft by deception or alter a document in any manner. This is fraud, theft by deception, uttering a forged instrument and I am the victim.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief