Consumer complaint received 2015-07-27
Company: JPMORGAN CHASE & CO.
State: FL
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
I XXXX XXXX XXXX hereby formally address a serious complaint and negative customer experience with the fraud and loss prevention center beginning on XX/XX/XXXX until this present day. 

FACTSOn XX/XX/XXXX I entered into a legally binding sales contract with a buyer for a condominium I owned in XXXX XXXX for 11 years, I purchased it in 2003 and I held a legitimate deed and title to the property. 

The buyer made financial arrangements with the XXXX to have the proceeds from the sale of the property electronically wired to my Chase Bank account : XXXX. I was given a confirmation receipt to validate the transaction. 

On XX/XX/XXXX I noticed that {$60000.00} was placed into my account, I perceived this to be the wire transfer. However I attempted to utilize my Chase debit/ Credit card it was declined. I contacted customer support and they advised me that XXXX fraudulent checks were deposited into my account. 

I asked them to identify the individual that was responsible, they would not, I explained to them that I did not authorize anyone to do this and I was waiting and expecting for a legitimate electronic wire fund from the XXXX for {$65000.00} and I showed them the bank confirmation from XXXX. They gave me copies of the fraudulent checks, I forwarded these bad checks to the XXXX police department when I filed a complaint, also I gave a copy of these fraudulent checks to the XXXX police and my XXXX lawyer. 

I then explained the situation to the fraud & Loss prevention center and this was fraudulence that I was incognizant of or who perpetrated this crime. To my surprise I was told that Chase was closing my account and they were ending their relationship with me permanently, I was in shock! I explained that I was the victim of someone else 's fraudulent activity and this course of action was victimizing the victim, they were mean spirited and apathetic that I was just violated and victimized by someone else 's fraudulent activity and they elected to close my account and severed relationship with me. 

When fraudulence occurs, it is important to conduct an empirical investigation to determine the facts to apprehend wrong doers and prevent future occurrences of this reprehensible conduct. Chase fraud & loss prevention center failed miserably in its attempt to adequately investigate this case and victimized the victim. They were incomplete in their research and questioning, failed to communicate with police authorities and include documents that were critical in their analysis of the relevant facts, they drew premature inferences and made inaccurate deductions. In generic terms they made a knee jerk reaction, mishandled the situation and investigation and made a rush to judgment, without giving the case the benefit of a complete or thorough investigation to reach an adequate resolution and protect a preferred customer that was victimized by another persons indiscretion and nefarious conduct. 

Further more I attempted to ask the supervisory level to escalate my complaint against the fraud & loss prevention department to an administrative branch to have this issue redressed however they were evasive and blatantly refused, I personally believe this as an unprofessional act of circumvention. 

I hereby this formal letter address the administrative branch to conduct a complete investigation of these issues I am presenting in this formal complaint and take remedial action to address these personal and professional concerns, that relevant to your fiduciary and professional banking reputation

Company response to consumer: Closed with explanation