Consumer complaint received 2020-09-19
Company: Tennessee Quick Cash, Inc.
State: TN
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
I recently paid off my Flex Loan with TN Quick Cash, Loan # XXXX, Application # XXXX with a credit limit of {$230.00} using my debit card. That payment cleared with no issue. When I went online to request additionalfunds, the online portal indicated I had a {$0.00} balance on my loan. However my credit available was also {$0.00} even though the payment had cleared. 
I reached out to TN Quick Cash via email email for assistance tosee why my access to funds were restricted. All emails between TNQC and I are attached, as is a screen shot of my current online portal and a Notice of Adverse Action. I was advised that the bank account they had on file was reflecting closed, which is correct. The old account was a XXXX checking account and I have since closed that account and switched to XXXX XXXX XXXXXXXX. 
I was told that I simply needed to complete a Decision Logic in order to update my banking information on file so that my records were correct. I followed the instructions and completed 3 Decision Logic'susing my XXXX XXXX XXXXXXXX checking account. The online portal then updated showing I had a pending change on my account. After 24hrs, that status had not updated so I began communicating with TN Quick Cash again using their email channel as well as making phone calls. 
I was advised several " issues '' were preventing me access to available credit. These included : 1. The phone number on file was marked Cease and Desist, which was correct. So I advised them via email that my cell phone XXXX could be used to service my loan and they were permitted to call the number. I was told in a follow up phone call that this had also been updated. 
2. Next I was told that they never received the DecisionLogic results even though it clearly showed a pending change on my account in my customer portal. I communicated again via email with them on how to resolve this. 
3. Once they confirmed they did in fact get my decisionlogic, they advised me the checking account did not accept ACH deposits/debits, which it does. ( See bank statement from XXXX XXXXXXXX XXXX showing several ACH deposit and debit transactions ). 
4. Finally, when I called to further inquire as to why I was being given the run around, I was advised " Upper management said we are unable to offer you a loan ''. At that time, since I had not been formally denied credit, TN Quick Cash violated FCRA and was not truthful in its communications with me as a consumer. I formally requested in writing via their email a notice of adverse action. 
The Adverse Action notice states they were unable to verify my information. The notice of Adverse Action does not indicate that they relied on outside credit reporting agencies to offer credit worthiness scoring or analysis. Therefore, it appears TN Quick Cash simply did not want to loan a creditworthy customer funds AFTER the customer had complied with their requests for additional information, updated banking information and consent to communicate using my cell phone. 
Therefore, I alleged and accuse TN Quick Cash of the following : 1.  Willfully and intentionally violating the EQUAL CREDIT OPPORTUNITY ACTby not properly determining loan eligibility using a uniformed, fair and equal credit scoring system. 
2. Willfully and intentionally misleading a consumer while applying for and or updating information regarding an open end line of credit application.This accusation is centered around the deceptive practices and explanation that my XXXX XXXX XXXXXXXX checking account does not permit ACH credit or debit entries. 
3. Willfully and intentionally misrepresenting the status of my loan as " DEFAULTED - WRITE OFF '' ( See Customer Portal screen capture ). This is a direct attack on my character, credit worthiness and integrityas this loan was NOT in default and was paid in full. **It is demanded that TN Quick Cash provide me a copy of their records indicating any defaulted payment amount, the calculation of how they reached that number and an explanation of the steps they took to collect the debt/provide me the opportunityto resolve voluntarily before writing off this loan. **

Company response to consumer: Closed with explanation