Consumer complaint received 2017-03-03
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX, XXXX, XXXX. 
XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXXXXXX Fax : XXXX Phone : XXXX | XXXX Bayview Loan # XXXX XXXX # XXXX # XXXX CFPB Case number : XXXX XXXX XXXX, XXXX Consumer Financial Protection Bureau Customer Representative XXXX XXXX XXXX XXXX XXXX XXXX Subject : Case number : XXXX | Request for Mortgage Assistance Dear Customer Service Representative, I need your assistance in dealing with Bayview Loan Servicing , LLC ( BLS ) servicing company. I have attached list of exhibits in order of occurrence since XXXX XXXX up to today. You will find he first letter I sent you in exhibit A. I still have to direct my mail to XXXX different addresses ( Exhibit B ). The employees at Bayview Loan Servicing , LLC act like they do not receive my faxes, email or mail ( see Exhibit C ). 
1. I need your help. On XXXX XXXX, XXXX, I sent my RMA to XXXX XXXX and copied my attorney, XXXX XXXX XXXX, XXXX. ( see Exhibit A ). I never heard back from you on my RMA. 

2. On XXXX XXXX, XXXX I received a letter signed by XXXX XXXX XXXX XXXX stating that he has NOT received my RMA ( see Exhibit B ). That is simply not true. 


Based on the evidence above, I conclude that Bayview Loan Servicing , LLC is acting in bad faith, or is involved in some type predatory lending scheme. Please see the definitions on the last page of this letter. I have never had a Mortgage lender erase the e-mails that I send to them, and not acknowledge the faxes or Express Mail that I send to them. 
My XXXX loan # XXXX was transferred to Bayview Loan Servicing , LLC . My Bayview Loan number is XXXX. The XXXX XXXX loan number is XXXX. This is an organization that numerous complaints for poor customer service on the local Better Business Bureau website. 
I am requesting that you investigate this loan servicing company for possible wrong doing, and assist me in keeping my home. A foreclosure does not help me or my neighborhood. The house behind my house has been vacant for 8 years and is now totally destroyed. 

1. REQUEST FOR ASSISTANCE : I would like for Bayview Loan Servicing , LLC . ( BLS ) provide me with the following service immediately : a. Process the paperwork that I have mailed to them on XXXX XXXX, XXXX prior my XXXX XXXX, XXXX foreclosure trail day, or postpone my foreclosure trail indefinitely until they are able to process my form XXXX. I will move forward with whatever option Bayview Loan Servicing , LLC ( BLS ) can provide me. I am a XXXX Veteran and working with BLS has made my XXXX much worse. 

2. CONTACT INFORMATION : a. This the contact information for my attorney at XXXX XXXX : XXXX XXXX, XXXX, emails : XXXXXXXXXXXX and XXXXXXXXXXXX, phone : XXXX XXXX XXXX XXXX ext. XXXX, fax number ( XXXX ) XXXX, assistant : Paralegal XXXX XXXX, and Law Offices of XXXX and XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX. Please refer to CASE # XXXX when you contact the practice. 

b. Here is the contact information that I have for Bayview Loan Servicing , LLC . : President, XXXX XXXX XXXX, e-mail XXXXXXXXXXXX, phone : XXXX ) XXXX, and fax : ( XXXX ) XXXX, and address is : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX. 

c. My contact information : XXXX XXXX, XXXX, e-mail : XXXXXXXXXXXX, phone : XXXX, fax : XXXX, and mailing address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. 






Please see next page. 

3. EVIDENCE : I have expressed my concern to my attorney or numerous occasions. He has not been helpful. 
This is the SECOND time I write to the Consumer Financial Protection Bureau regarding this case. 
Bayview ( BLS ) is acting

Company response to consumer: Closed with explanation