Consumer complaint received 2016-10-04
Company: Pacific Union Financial, LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
I was contacted by my current mortgage company to offer me a refinance of my loan on XX/XX/2016. The new interest rate was going to save me over {$70000.00} the term of the loan. So, I agreed I was sent the proposal the same day. We sign the electronic docs and sent over the additional info the following business day. XX/XX/XXXX I was asked to sign an additional doc which we did. Meanwhile I keep asking about my current mortgage payment. I stressed that I was concerned I did n't want to be late on my payment because I take my credit seriously. I was told several times do n't worry about it, that I would need that money to use for my closing on my refinance. On XX/XX/XXXX I received an email from the loan processor that my loan had been approved. On XX/XX/XXXX I received the electronic discloses and contract. I signed and returned on XX/XX/XXXX. I was then told that I could sign the documents with a notary on XX/XX/XXXX. I was told that the notary would contact me, which I had to call the loan processor several times that Monday and Tuesday stating that the notary had not contacted me so finally Weds. the day of the signing the notary contacted me and confirmed are appt. at XXXX. I waited until XXXX when she finally showed up to me home. I signed the paperwork and was told my paperwork was going out the next day. So I call on Friday day of funding was told buy the processor that my loan was going to fund at XXXX California time. Processor gave me my exact pay off to the penny. So, I said good please email me when its finished she said fine. Then I receive a call from the loan officer at XXXX eastern time stating my loan did n't fund due to the notary from the title company did n't send my paperwork in time. I was upset and asked why I was told that it was funding that day at XXXX. I was told I needed to make my old mortgage payment so it would n't hit my credit. I expressed that I did n't have an additional {$1700.00} due to I had already gave them {$1500.00} two days prior. I could n't stop payment on a cashier check and my bank was closed. It was now XXXX eastern time when I spoke to the manager of the loan processing department he stated Monday he would resolve this matter and funding would happen. I followed up today and was told that not only did my loan not fund, but was n't and I could n't get the offer until possible 6 months. XXXX top if off now this reported that Im 30 days delinquent on my credit. I expressed that I did everything I was told to due. So now Im penalized for someone dropping the ball. I do n't understand how an internal adjustment could n't have been done since I was refinancing through the same lender. Basically, I got the response of Im sorry. That is not right. How can the borrow suffer from the company errors and the title company that they use.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with monetary relief