Consumer complaint received 2022-01-18
Company: Lending Club Corp
State: MN
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
On XXXX I received a check from XXXX XXXX in excess of the pay-off amount of my load with Lending Club XXXX The check was mailed that day to the address provided by their web-site for payments. At this time I also called L.C. and informed them the check was on it's way, gave them the check number and the amount, which exceeded the balance due on this date. All their calls are recorded. They told me that I should call back in 5 to 10 days to check the status of they payment. On the XXXX of XXXX. I called back and learned that during the period my check was in transit L.C. changed it's address and that it would take another 8 to 10 days before they would know where the check was. Even though I was in constant contact with them I still received collection calls and voice messages from them daily. On XXXX I called them again and ask them to stop harassing me and recapped everything I had previously spoken to them about. I also asked if I should have the check canceled and send a new one to the correct address and I was told not to. They said that they placed my account on hold and no late fees or penalties would be assessed back to the date the check was issued once they received it. On XXXX I called again and went through everything with them one more time they threatened me with reporting to the credit agencies that my payment was past due over 30 days if they didn't receive the check soon. At this time I reminded them they had made a promise to not do that, there would be no late fees or penalties and that since my account was on hold they would not report anything. I offered to have a new check processed by XXXX XXXX and have it overnight shipped to the address of their preference ( that address was, XXXX XXXXXXXX XXXX # XXXX, Lending Club Corp, XXXX XXXX XXXX  XXXX, CA. XXXX ) The New check was mailed that day next day air and the previous check was marked as stop pay. Today I received a notification that my credit score had changed, when I checked it had taken a plunge of over 120 points. I looked to see what happened and it was because Lending Club reported to the agencies that I had missed a payment and was over 30 days late. Exactly what they said they wouldn't do. About a week ago ( XXXX XXXX ) I received an email from L.C. saying that they wanted thank me for paying off my loan and that they balanced their books to find they were returning over {$8000.00} because there was extra money. I replied to their email immediately telling them that was impossible that one check was canceled and another one was sent and they needed to recheck their books. I never received a reply. After I received the hit to my credit score I logged into my old account and they have disabled my ability to make any actions, however they are saying that I still owe them over {$35.00} and there is no way to pay them unless I call and speak with someone. I next spoke with my contact at XXXX XXXX who informed me that L.C. did in fact cash the check on XXXX but they also tried to cash the canceled check too. I have requested to find out what day L.C. tried to cash that first check.

Company response to consumer: Closed with monetary relief