Consumer complaint received 2015-05-18
Company: Selene Finance LP
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I was on a repayment plan ( forbearance agreement ) with Selene Finance that was canceled abruptly without cause and without a truthful justification for the cancelation. I had satisfied my repayment plan as contracted through XX/XX/XXXX and only after making a payment in XX/XX/XXXX, was it returned without proper explanation. 

XXXX XXXX, my single point of contact at Selene Finance, initially stated that the repayment plan had ended, which was the reason for the cancelation albeit a false reason per the attached forbearance agreement, but has since tried to justify the cancelation by stating numerous erroneous and egregious reasons for the repayment plan cancelation as follows:1. Repayment plan ended in XXXX XXXX. No BPO was performed on the property3. Force-placed insurance was in effect4. Payment was not received on timeAttached please find the following documentation for your review and as supporting evidence of the continued unlawful and unfair mortgage servicing practices of Selene Finance : FORBEARANCE AGREEMENT - DATED XX/XX/XXXX MORTGAGE STATEMENT - DATED XX/XX/XXXXThe attached forbearance agreement ( Agreement ) sheds light on the fact that it was Selene Finance that breached the Agreement when Selene did not bother to review us for apermanent mortgage assistance solution as outlined in the attached Agreement. Selene carried on with the abhorrent business servicing practices by instead abruptly canceling the Agreement for suspicious and conflicting reasons - forcing my family into foreclosure - and ultimately penalizing us for the unfair and unlawful actions and wrongdoing of Selene Finance. I find this to not only be detestable but also criminal. 

In reviewing the attached mortgage statement for XX/XX/XXXX, it is daunting as to why Selene Finance 's solution to a financial hardship as a result of financial and XXXX hardships would be to increase the already high payment amount of {$1800.00} by {$250.00} a month for almost a year and then deny us the right to continue to pay the unfair and unreasonable " forbearance '' amount of {$2000.00}. We were willing to do anything to keep our family home. 

There were no options presented to us back in XX/XX/XXXX when Selene Finance abruptly and without cause canceled the Agreement. XXXX XXXX, our single point of contact that we do not trust due to past lies, did state back on XX/XX/XXXX that the Agreement officially ended in XX/XX/XXXX but was extended until there was an issue with a property inspection and property insurance that may or may not have played a role in being kicked out of the Agreement without being provided with permanent mortgage solution options or a decision as outlined in the Agreement. There was no permanent solution offered nor was there a loan modification decision reached per the terms of the Agreement. 

Selene deemed that we no longer met the mysterious guidelines for the Agreement - even though Selene had been accepting payments on our mortgage loan as late as XX/XX/XXXX before canceling it in XX/XX/XXXX - or any other mortgage assistance solutions without providing a substantial reason for the Agreement cancelation and without following through with the promise stated in the Agreement to turn the temporary Agreement into a permanent solution. 

Any help you can provide would not only be welcomed but also greatly appreciated, thank you!

Company response to consumer: Closed with explanation