Consumer complaint received 2015-08-04
Company: EQUIFAX, INC.
State: SC
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account status

Complaint:
I 've been trying to get my credit file information updated and accurate for months. thanks to consumer financial protection .gov and equifax responding, I was able to finally get access to my equifax files. HOWEVER, there is an account in the amount of {$760.00} in collection status from XXXX managent/XXXX physicians from XXXX XXXX. I would like to have that item removed from 'collection'/negative account status. I have spoken with customer service reps and then a supervisor, XXXX XXXX XXXX, and given full information. my friend has been helping me on this and we 've encountered many roadblocks on this one. XXXX XXXX I was taken to XXXX. a charge for XXXX XXXX XXXX is the % XXXX item in question. I am a XXXX survivor and as a result gave up everything and have moved several times. To best of my memory, I never recieved correspondence on this item. Had I recieved billings in XXXX or XX/XX/XXXX, I could have filed this under my medicaid insurance. My friend 'XXXX ' has been helping me with XXXX issues and financial matters since about XXXX XXXX he also is unaware of any correspondence billings being sent to me. since XX/XX/XXXX I have been at a new address as tenant and on the lease since XXXX XXXX XXXX we XXXX know there have been no billing statements sent to this address. I did not know about this account of {$760.00} until, after much effort, i gained access to my equifax credit files ( with intervention from consumerfinancialprottection.gov even with that i thought it was another XXXX billings ; surprised to find this {$760.00} XXXX item from XXXX physicians. I have checked with the XXXX they say the XXXX doctors do separate billling, etc from the hospital and they do n't have record of it. We 've requested documentation from XXXX physicians and they can not provide services rendered, doctor, billings, etc. also found out that XXXX physicians has sold the account to XXXX ; XXXX says they ca n't resolve or change the issue. it took repeated calls to customer service and then two calls for a supervisor before we could make contact to discuss the problems with this item. customer service people with XXXX physicians told us that if we sent letter from XXXX medicaid that I had coverage in XXXX XXXX they could remove this charge/account. We made two submission with attachments, one last week and another yesterday XXXX XXXX XXXX it seems one of the problems may be that since XXXX sold the acct to XXXX that nobody wants to take time to get this corrected. I want this taken off my credit files as a collection or negative account. 

copy of email sent to XXXX physicians on XXXX XXXX : XXXX IE ] XXXX XXXX XXXX equifax report and dispute problems [ XXXX ] ( XXXX XXXX PeopleEquifax Customer Care Response We have received your email inquiry. The reference number for this inquiry is XXXX. Our Equifax Personal Solutions team member is currently reviewing your concerns. Due to the recentJul XXXX XXXXTo XXXX XXXX XXXX XXXX at XXXX PMre : XXXX XXXX XXXX XXXX {$760.00}. collection account from XXXX XXXX reported XXXX. 

we did additional inquiry thanks to equifax making full information available to me this week XXXX thanks XXXX. 

the XXXX XXXX XXXX physicians acct should not have been in collections. On XXXX XXXX XXXX I spoke with XXXX XXXX physicians by phone and sent fax, same with XXXX XXXX XXXX the collection agency ). 

sent proof that I had south carolina medicaid effective XXXX XXXX XXXX that should have paid the {$760.00} XXXX physicians bill in XXXX. 

due to several moves, as a XXXX survivor, and other factors, I did not recieve any correspondence from XXXX physc ( as I told them today ). Had I been aware of this sooner, last yea

Company response to consumer: Closed with explanation