Consumer complaint received 2023-04-04
Company: Telsa Motors Inc
State: ID
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Changes in terms mid-deal or after closing

Complaint:
On XX/XX/ I took delivery of my Tesla Model Y from the Tesla deadlership in XXXX XXXX, WA and was working with XXXX XXXX. Upon arrival at the dealership, I was instructed to complete all of my paperwork through the Tesla phone application and I did just that. I completed the paperwork and e-signed the documents that required me to do so. One of the documents I signed was the lending agreement that had my monthly payment at ~ $ XXXX for 72 months which is what was displayed in the Tesla application upon my application and approval of my loan. The lending agreement that I signed and Tesla signed reflected what I expected. After signing my documents and officially taking delivery of the vehicle, XXXX XXXX told that the registration packet would be mailed to me within a few days so I could register my vehicle. On XX/XX/XXXX, I looked at my Tesla profile to see the status of my registration packet and, to my surprise, noticed there was a lending agreement loaded into my profile reflecting completely different numbers than what was signed just days before on XX/XX/XXXX and the document did not have my signature on it. I reached out to XXXX XXXX and she immediately followed up and reached out on my behalf and also gave me contact information for the department that would be resolving my issue. I proactively reached out to make them aware of their mistake and that the original lending agreement I signed was not loaded into my account. On XX/XX/XXXX, I received a response from XXXX XXXX from XXXX telling me there is an open case and their team was working on fixing the lending agreement. They immediately removed the incorrect, unsigned lending agreement from my online account. Now, over 3 weeks later on XX/XX/2023, XXXX XXXX reached out to me and informed me that the lending agreement was incorrect and that they would need to undeliver my vehicle and have me resign paperwork, then redeliver the vehicle to me. I have already pre-registered my vehicle with the State of Idaho on the condition my registration paperwork would be submitted to them soon. The vehicle was registered and all taxes were paid on XX/XX/XXXX XXXX I am unaware as to why my agreement needs to be resigned and I have informed them multiple times that I am unwilling to sign and will not sign new paperwork. This has me extremely concerned as they have not disclosed anything to me and could put anything on the new paperwork. I have informed them that the only agreement I will follow is the initial agreement that was mutually agreed upon on XX/XX/2023 is the agreement I will follow. I feel they are being deceitful and need to follow and abide by the terms that we agreed on as that is what was originally communicated to me and agreed upon. Tesla is being extremely vague and I feel is trying to use intimidation tactics to get me to undeliver the vehicle so I can resign documents that I am unwilling to sign. They have told me I will lose access to my vehcile for 48 hours while they generate new agreements, again, that they have not communicated to me and that I have not and will not agree to. This is a vehicle that I took delivery of over 3 weeks ago and this has me extremely concerned about how this company has treated me and other customers. I want this to be resolved and I want Tesla to hold up their end of our commitment. I need my registration packet as soon as possible so I can provide it to the State of Idaho. I am unwilling to sign new paperwork and would like someone to represent me and support me so I am no longer being taken advantage of by Tesla.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation