Consumer complaint received 2016-08-31
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX
Product: Consumer Loan
Sub-product: Installment loan
Issue: Problems when you are unable to pay

Complaint:
In XXXX/XXXX/XXXX my ex wife and I XXXX both jointly bought a XXXX XXXX XXXX at a for {$42000.00} for a brand new vehicle, as I remember at the dealer the sales man told me that the only way they can approve me for a credit was only if I buy a new vehicle not an use one, I told the sales man that credit stragedy was not normal and he told me that it was n't up to them but from Toyota financial services, we did n't no better since we did not have too much experience in purchasing a new vehicle, previously we did buy another brand new vehicle XXXX XXXX they also Toyota did finance that vehicle we never was late on that car payment and there for we thought that Toyota was going to treat us better but they were worst they say the lock of our credit was very low score and there for the interest in both vehicle were high, in my case with the XXXX XXXX the interest was even higher at a rate of 17 % we agree to buy the vehicle because they told us no one was going to finance a new vehicle with the credit we had a at time, we gave them if I can remember well a federal voucher for an old vehicle worth about {$2500.00} plus another {$2000.00} in cash for down payment they told us that they need it more money down because the voucher was not enough, I told them that I felt discriminated just because of the federal voucher they did n't treat that as cash, I told the dealership that Toyota financial services was horrible, at the end our monthly payment was going to be {$620.00} a month for 72 months, we were doing pretty good in our payments but we fell due to high cost of living at the time, so I felt in keep up the payments but always I was trying eto keep up with the payments even if I was late, as soonest they saw we was not up to date they were harassing us to pay on time or they would repossess the vehicle they threat us about six times until XXXX XXXX they repossess my XXXX XXXX after almost three years of making payments and {$4500.00} in down payments, I called them and ask if they can help me out to recuperate the vehicle they told me that if I make a payment of {$1200.00} they would release the vehicle from the impound and also I need it to pay the recovery company wich I remember the name was XXXX their fees, wich was around {$400.00}, I told them I did not had that kind of money and that if they give me 7 business days I would try to get the money so I can recuperate the vehicle when I realize I could not come up with the money I ask them if I can pick up my belonging from XXXX they gave me an XXXX number and every time I was calling them they never answer or they put me on hold I never recover anything from the vehicle, then Toyota was calling me after all saying that I owed them {$5400.00} still after I paid all that money and lost it all, they gave this account to a collection services wich they also was harassing me everyday even at my job they was calling and they also was making threats at me that they was going to take me to court the name of this collection agency was XXXX I contact an out of state law firm we sued them under the FDCPA act and they settle that law suite the name of the attorney at law who represented me was XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX telephone XXXX you can called them, I 'm trying very hard to remove thes collection from my credit report and it 's almost impossible to fight against these big financial company 's and I am tired of trying and my last hope it would be CFPB to fight for my rights because I believe they got everything and more and now they even hurting my credit history and score with all XXXX Credit Bureaus I feel they are discriminating me and can imagine how many other folks out there.

Company response to consumer: Closed with explanation