Consumer complaint received 2023-05-31
Company: Experian Information Solutions Inc.
State: ND
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
XX/XX/2023 Subject : Unlawful Access and Misuse of XXXX XXXX XXXX 's Online Experian Credit Reports Dear Sir or Madam, I am writing to bring to your attention a distressing incident involving the unlawful access and misuse of my Experian credit reports. On XX/XX/2023, at approximately XXXX XXXX, I discovered that an individual or group, likely using a [ n ] fictitious, similar, or exact names and/or one or more of them has changed their legal name to match mine, XXXX XXXX XXXX XXXX XXXX had intentionally, knowingly, and willfully gained unauthorized access to my online Experian credit file account. This intentionally and repeatedly unauthorized access occurred on several occasions, specifically dated on XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023. The fictitious, similar, or exact name individuals has obtained my login Personal Identifiable Information ( PII ), including my email address, password, and cellular phone two-steps authentication codes ( received via SMS text messages ), and subsequently deleted these text messages from my XXXX XXXX Messages App, leaving no trace my online Experian credit file account had been compromised. Please refer to Exhibit A for evidence. 

To substantiate my claims, I have maintained a written logbook of my online Experian credit file account activities. Although, I had accessed my online Experian credit file account dated on XX/XX/2023, XX/XX/2023, and XX/XX/2023, for the sole purpose of printing out my Experian credit reports, I had noticed one discrepancy. The Experian credit report generated on XX/XX/2023, is missing from the list displayed dropdown menu within my online Experian credit file account which is particularly notable. However, I possess a printed copy of the missing Experian credit report unlisted from that date ( XX/XX/2023 ). Please refer to Exhibit B for evidence. This discrepancy confirms that the fictitious, similar, or exact name individuals had unlawful accesses to my online Experian credit file account and generated my online Experian credit reports dated on XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, XX/XX/2023, and XX/XX/2023, without my lawful authorities. Therefore, I have conclusive evidence of the fictitious, similar, or exact name individuals unauthorized and intentional nature of their actions against my online Experian credit file account. 

I want to emphasize that I have taken extensive precautions to safeguard my online Experian credit file account. I have regularly cleared my browser data daily in order to prevent unauthorized tampering, refrain from sharing my files with anyone, and abstain from signing any official notarized instruments, including power of attorney, affidavits, or waivers of rights, with anyone person even family members. Despite these measures, the fictitious, similar, or exact name individuals have deliberately targeted, threatened, harassed, and hacked into my computer devices, asserting their ownership and property rights over my personal identification documents, authentication features, identification cards and online Experian credit file account. 

The fictitious, similar, or exact name individuals who have assumed my full legal name, XXXX XXXX XXXX, unlawfully obtained, accessed, allocated, allowed, assigned, advocated, granted, permitted, and disseminated my online Experian credit reports through an enabler ( s ) who, in turn, believed the psychological gaslighting tactics employed by the fictitious, similar, or exact name individuals. These enablers have employed backdoor identity theft methods or schemes, with the intention of controlling my life by using my online Experian credit reports for fraudulent activities, without any legal proof, evidence, or due process of the law. Their actions resemble those of vigilantes, denying me the protection of the law and suggesting that I have stolen my own identity from individuals of XXXX or XXXX descent or from a XX/XX/XXXX individuals, all without due process of the law. 

It is evident that the fictitious, similar, or exact name individuals purpose behind these unauthorized accesses actions were to obtain hard copies of my online Experian credit reports, which the fictitious, similar, or exact name individuals intended to use for their own benefit without my consent, acknowledgement, and lawful authority. This constitutes consumer fraud, as the fictitious, similar, or exact name individuals have fraudulently presented my Experian credit reports to various governmental and non-governmental entities, such as for : apartment rental opportunities, employment opportunities, vehicle purchases opportunities, banking institutions ( in order to open bank accounts ), post educational institutions ( for applicability of admission acceptance into colleges and universities ), and contractual lease agreements. 

By providing these various governmental and non-governmental entities with my online Experian credit reports without my lawful authorities, the fictitious, similar, or exact name individuals have committed acts that violates my Constitutional or Civil Rights.

These actions have violated my fundamental rights in several ways : 1. The fictitious, similar, or exact name individuals have infringed upon my guaranteed protection rights, such as the right to be secure in my person, apartment, papers, and effects against unreasonable searches, seizures, or intentional damages.

2. The fictitious, similar, or exact name individuals have encroached upon my life, liberty, property, and pursuit of happiness rights.

3. The fictitious, similar, or exact name individuals have deprived me of my rights to be informed of the nature and cause of accusations, as well as the right to confront witnesses against me.

4. The fictitious, similar, or exact name individuals have enforced involuntary conditions of servitude against my personal identification goods, documents, authentication features, identification cards, and online Experian credit file account.

5. The fictitious, similar, or exact name individuals have violated my equal protection rights.

In order to prevent such incidents in the future, I strongly recommend that Experian to implement security measures for users login credentials such as, the implementations of security keys, password encryption using programming technologies such as, Express Session and Passport ( e.g., XXXX or XXXX Libraries in Node JavaScript language ) instead of storing users passwords in plain texts within Experian database, would greatly enhance the protection of users Experian accounts and could prove beneficial in this regards. 

I kindly request your immediate attention and a thorough investigation into these distressing incidents of identity theft involving my online Experian credit reports. It is imperative that the responsible individuals are identified, held accountable for their actions, and appropriate measures are taken to ensure my safety, privacy, and the restoration of my rights. Any assistance and support you can provide in resolving these urgent matters would be greatly appreciated. Please contact me at my email address at your earliest convenience. 

Thank you for your prompt attention to this serious issue. I eagerly await your response and decisive action. 

Respectfully, XXXX XXXX XXXX XXXX XXXX : XX/XX/2023XX/XX/2023

Company response to consumer: Closed with non-monetary relief