Consumer complaint received 2019-08-06
Company: Phillips & Cohen Associates, Ltd.
State: IN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I am a XXXX-year-old 100 % Service-Connected XXXX XXXX Veteran. My wife was admitted to an XXXX unit on XX/XX/XXXX for total XXXX XXXX. I buried my oldest son, an XXXX XXXX Veteran on XX/XX/XXXX after burying his younger sister on XX/XX/XXXX. 

Last year on XX/XX/XXXX, hackers got my personal information from the dark web and hacked my XXXX checking account. Once in the account, they made deposits and wrote checks until the balance was at a negative {$25000.00} balance. Then XXXX closed the account but left it open FOR DEPOAITS ONLY. They took my total deposits of Social Security, VA XXXX , XXXX XXXX and XXXX XXXX pension for the next three months and applied it against the negative {$25000.00}. The hackers saw that XXXX was connected to my local bank XXXX XXXX and they made deposits and withdrawals and left that account with a negative {$4900.00}. Both banks closed the accounts and sent to negative balances to XXXX XXXX for immediate collection. I was in the middle of a Chapter XXXX. When I couldnt make the payment, the trustee dismissed my Chapter. 

I reported the incident to the local police who told me they would take the complaint, but they would not investigate. I reported the incident to the Indiana Attorney General, Case Number XXXX. XXXX convinced the Indian Attorney that they had my voice on record giving the hackers the right to deposit {$14.00} XXXX to my account. Since I had given them permission to enter my account, I voided my Fraud Protection and FDIC insurance. I have changed my telephone number at least four times since XXXX. 

After the XXXX hack job, I began blocking ever telephone call that I didnt recognize. The hackers broke into my XXXX XXXX XXXX XXXX ( XXXX ) Checking Three time. XXXX XXXX worked with me, changed my checking account at least four times and my Debit card at least six times. Since the hackers were unsuccessful in contacting me by telephone, in XX/XX/XXXX, they sent here local venders to my home with products I didnt order : XXXX XXXX, A XXXX XXXX to remake the keys for my car and a XXXX to fix a leak in my bathroom. There instructions were to deliver the produce and get me on their telephone so they could talk to me. I told each vender to hang up immediately and report that person and telephone number to the local police and FBI. 

When I didnt answer their telephone calls, they had the legal firm XXXX XXXX XXXX XXXX, XXXX, Mail Stop : XXXX XXXX XXXX XXXX XXXX, DE XXXX send me an official letter requesting the executor to my estate. Reference # XXXX, Pin # XXXX. I will fax you a copy of the letter. The executor is to call that information to ( XXXX ) XXXX and enter the reference number and pin. I am sure thee are the same people who hacked my accounts in XX/XX/XXXX. They have all of my personal information from the Dark Web. 

It would appear to me that with the information required to file a Death Certificate, the individuals can be identified. These hackers need to be caught and put into jail. 

Respectfully, XXXX XXXX XXXX

Company response to consumer: Closed with explanation