Consumer complaint received 2022-05-14
Company: BARCLAYS BANK DELAWARE
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
In the past couple of months, five months to be exact, I've been under tremendous pressure by my JetBlue Credit card company by Barclays. For charges that are not my doing. On XX/XX/XXXX my husband and I went to XXXX XXXX, XXXX XXXX to celebrate my birthday. We stayed at a hotel-resort from XX/XX/XXXX to XX/XX/XXXX. I got fraud on my JetBlue Credit card on XX/XX/XXXX from a company that I never heard or seeing un my life, named XXXX XXXXXXXX XXXX ( rental car ). For the amount of {$4400.00}, {$3500.00}, {$1700.00}, {$1100.00}, totalling {$10000.00}. However, this amount has increase due to late payment fees and interest on something it wasn't spent by me. Is an absurd amount of money to spent on a rental car company for only 3 days to begin with, it makes absolutely no sense. After disputing these charges so many times and opening several investigation until XX/XX/XXXX, submitting letters and providing evidence to the company that this charges were malicious, Barclays still finds me guilty of charges. Charges that I wasn't aware o. It is absolutely insane for a person to intentionally charge their credit card for such ridiculous amount of money when my husband have many personal vehicles accessible to him. Barclay denied my dispute 4 times, my credit score has drop drastically because of this, interest are going up. This has affected my personal life, my work place and my mental health, I cry everyday, cant sleep at night, thinking how in earth I'm going to pay for such amount of money when I have never spent such amount like that on any of my credit cards EVER. Is affecting my marriage and is affecting my work, because unfortunately I cant not work under this pressure thinking how and why this is happening to me and my credit card company is not protecting me. Who is supposed to protect me when obviously I've being ridiculous scammed, and I say ridiculous because the minute I found out I reported it to JetBlue credit card department, Barclay. The last thing that a manager from Investigation Department from Barclay suggested me by phone that I should travel back to The XXXX XXXX and make a law suit against the hotel. But what they don't understand is that I don't have the time or the money to leave my job, stop paying my other bills to go after the hotel, when this is supposed to be the credit card company job, they are supposed to protect me. I was always on time with my payments on my credit card, always a loyal customer, never made a dispute with them before and now something really serious is happening to me and they're not helping me at all. Please I need help, I don't know what else to do here. I sent them evidence, proof of the complaint I made to the hotel when I found out I was missing {$2000.00} dollars from my bag and also saw the charges on my credit card. I sent them proof of my booking, my check in and check out. I sent them everything I have that proves that I got scammed. Please help me. Thank you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation