Consumer complaint received 2016-04-22
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PR
Product: Bank account or service
Sub-product: Checking account
Issue: Making/receiving payments, sending money

Complaint:
Check Fraud Claims Bank of America XXXX XXXX XXXX, XXXX XXXX Att : Fraud Division RE : Case Number : XXXX Claim Number : XXXX Dear XXXX XXXX : As you already know it, I am a victim of identity theft from XXXX XXXX ( * ), where one of your Bank Of America Branch at XXXX, XXXX Opened ( * ) an " Checking Account '' to someone using my personal information, Social Security Number, DOB, Name, other. ( Except My Real Id ). 
After submitting all the documents to your office, Police Complaint, FTC Complaint Fraud Division, IRS Claim, Social Security Complaint Notice, DHS and obviously Bank Of America ( Fraud Division ) the account still on my " Credit Report '' as a Negative one to my personal credit. 
On XXXX XXXX, XXXX, you sent me an " Fraud Statement For Identity Theft Account '' where after you completed your investigation research account claim ; you determined that I 'm not the person who open the " Checking Account and, Credit Card etc. 
On XXXX, XXXX Bank Of America approved a Credit Card, to the same person using my personal information again ( Using XXXX XXXX XXXX ) my name on the same account was opened fraudulently. 
As you already know my intention and the only one is to Clean my personal account from the appropriate credit agencies where a negative account appear on those credit report. 
My acknowledge is that Bank Of America, is one of the biggest respectful, honest, and responsible bank in North America and around the world. According to the FCRA, you have to comply with those regulations and " Disclosure To the Consumers '' all the information you have available to victims, fraudulent transactions, identity theft, evidence to myself and to any law enforcement agencies. 
Finally, I thinking that I do n't have to looking or contract a legal advisor, reason that your investigation and the information you have on your record let you know the mistake you did it. 
My Name is XXXX XXXX XXXX, as you already know my last name is XXXX. XXXX is my Mother last name. ( In XXXX XXXX we used Father and mother last name ) The Person used and theft my personal information ; gave to you and fraudulent ID if any (? ) to opened bank account with my mother last name : ( XXXX ) ( XXXX XXXX XXXX ) I am writing to dispute certain information you have reported about me to the credit reporting agencies ( CRAs ). I have enclosed a copy of my FTC Identity Theft Affidavit and my credit report showing the items that I dispute. [ Consumers should redact information from both reports that is unrelated to the dispute with this company. ] Because the information you are reporting is the result of identity theft, and does not reflect my activities, I am requesting that you stop reporting this information to the CRAs pursuant to section 623 ( a ) ( 1 ) ( B ) of the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). I ask that you take these steps as soon as possible. 
Enclosed are copies of [ use this sentence if applicable and describe any additional enclosed documentation ] supporting my position. Also enclosed is a copy of the Notice to Furnishers issued by the Federal Trade Commission, which details your responsibilities under the Fair Credit Reporting Act as an information furnisher to CRAs. Please cease reporting this information to the CRAs, investigate [ this/these matter ( s ) ], and delete the disputed item ( s ) as soon as possible. 
Please send me a letter documenting the actions you have taken to absolve me of any responsibility for the information I am disputing, which resulted from the identity theft. 
Sincerely, XXXX XXXX XXXX Enclose : Identity Theft Report, Proof of identity : a copy of my driver 's license/other government-issued identification card, Address in XXXX XXXX from XXXX and before, Others.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation