Consumer complaint received 2017-12-25
Company: GREAT LAKES
State: IA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
For years - seven to be exact - I have tried to resolve this issue with this loan company. I never attended the school they charged me loan money for, as I unenrolled after the first class once I realized I could not pass the health requirements to be certified as a XXXX. I did everything I was supposed to do but was told I was responsible for the loan - even though I never received the education! I was constantly called and harassed. Then they started offering deferments and at first I took one because they said I HAD to and then I stopped completely after the phone calls and emails would leave me in tears about threats of garnishments and they even went as far as to threaten to take my tax refunds but yet they never did either and just kept deferring the loans and even recorded a payment that I didnt make to restart the clock on the loan! Its for less than {$2800.00} total but they have destroyed my credit with over 90 late payments before they finally decided to send it to a collection agency with all the inaccurate information included - 6 months before it was scheduled to fall off my credit report and now something that would of fallen off my credit in XX/XX/XXXX - is reset to another 7 years - and on my credit report until XX/XX/XXXX! This is very small loan amount that I am not even repsonsible for and it costs me thousands in higher interest rates and denial of credit and they are like robots who investigate nothing and always come back with the same story - even though I never attended the school! I know they have broken FCRA laws and the only one who suffers is me! Please obtain whatever documentation you can - as Ive never gotten anything other than a email full of deferments that I never authorized and an auto pay they claim I agreed to but didnt - I was forced to give up my bank account information when the rep threatened me with a garnishment and they used it to make two unauthorized payments instead - that were returned and cost me {$33.00} each! Yet, they recorded a payment - and, thru out all of this - they DONT care I never attended the school and they should be going after the school who accepted the payments and not me - I wasnt there! I have asked to have these deleted from my credit report and they continue to provide the credit reporting with fradualent information - cause as I was told - I owe them regardless of not receiving the education because I was signed up for school and even though I knew that information they have relayed to me was false but Ive been helpless to fight it. They flat out dont care how this affects my life and I just want the bad reporting removed - it should not be on my credit report but now they resold it - and, its all the harassment all over again! Why sell a old loan - over six years old - when its set to expire and I had one customer service lady tell me they should of sold it years ago but because they kept deferring it without my consent - the loan sat with them until now. I feel like the reps must get some credit or make money for deferrals because why would such a small loan keep making the rounds and not get sent to collections until now? I even got a response back and they said they dont know why the credit companies are reporting my loan as OK and paid and then over 120 days late the next month and then OK and then 120 late again. Even the credit bureaus are confided! I need your help please to finally get this resolved - as I wish to be a homeowner and I can not - not with a payment history that they made up!! They can not validate anything but yet wont fix anything and the credit agencies dont investigate either - they just accept the misinformation without providing any documentation either. This is ruining my credit and affecting my and my childrens lives! I am scared to even attend any higher education to better myself because of this single experience over {$2800.00}! I need help!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation