Consumer complaint received 2022-06-06
Company: JPMORGAN CHASE & CO.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XX/XX/XXXX : I went into contract with a housing developer XXXX to purchase an investment property located at XXXX XXXX XXXX XXXX XXXX, OK XXXX to be closed on XX/XX/XXXX with my portion of {$69000.00}. 

XX/XX/XXXX : In the evening PT time, I received an email which I viewed on my mobile device with wire instructions for my portion of the purchase from what turned out to be a bad actor. This email looked like it came from XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXX XXXX phone XXXX fax But in reality it came from someone claiming to be XXXX XXXX. I later realised that they masked email address used which was XXXX These wire instructions came on the exact letterhead and format of XXXX  XXXX XXXX which is a valid Escrow/Title company contained following information : Bank Name : Chase Bank Bank XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma XXXX XXXX XXXX XXXX XXXX  # : XXXX Account Name : XXXX XXXX XXXX XXXX  XXXX XXXX Account Number : XXXX Reference Our File number : XXXX Reference Our Buyer name : XXXX XXXX XXXX XXXX Seller Name : XXXXXXXX XXXX XXXX XXXX XX/XX/XXXX : I went to my bank which is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX to do the wire. Before sending the wire I took a picture of the bank 's form and emailed to what I thought was XXXX XXXX to confirm that it was correct. I received prompt reply that it was correct. I authorized the wire and it was sent. I replied to the email from XXXX XXXX that wire was sent, to what I received a reply that money received. 

XX/XX/XXXX : I received an email from XXXX XXXX formerly Hirschler Escrow Assistant XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXX XXXX phone XXXX fax asking me where is my portion to close the loan. I replied that it was sent on Friday XX/XX/XXXX. She requested for me to get Federal ID for the wire transfer. I went into XXXX XXXX XXXX XXXX branch located XXXX XXXX XXXX, XXXX, CA XXXX and got this information. I sent this number to XXXX XXXX via email ; as well as to my mortgage broker via text : XXXX XXXX Co-Owner | XXXX  # XXXX P ( XXXX ) XXXX | f ( XXXX ) XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, OK XXXX Branch XXXX # XXXX # XXXX XXXX Shortly after that XXXX called me and said that they can not locate my wire at which point I started to worry. I asked XXXX if XXXX XXXX worked there to which she confirmed that he was. I forwarded an email that came from XXXX XXXX to XXXX and she said that its not their email. XXXX told to rush to my bank. 
My wife and I went into XXXX XXXX XXXX XXXX XXXX located on XXXX XXXX XXXX, XXXX XXXX, CA XXXX We first spoke with XXXX XXXX Sr.Relationship Banker, Officer XXXX  # XXXX XXXX XXXX XXXX, CA XXXX T XXXX F XXXX XXXX who took our initial report and than handed us to is manager : XXXX XXXX XXXX XXXXXXXX Branch Manager, VP XXXX  # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX T XXXX C XXXX F XXXX Long took all needed information and submitted Urgent Wire Recall to Chase Bank. 

In parallel to XXXX XXXX XXXX XXXX, I submitted a report with XXXX. I also opened an investigation with XXXX XXXX Policy Department XXXX XXXX division where I'm working with : XXXX. XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX Police XXXX. 
Desk : ( XXXX ) XXXX Cell : ( XXXX ) XXXX XXXX XX/XX/XXXX : I received a call from XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to inform me that Chase Bank declined to refund the Wire and that it there was nothing else they can do.

Company response to consumer: Closed with explanation