Consumer complaint received 2018-04-11
Company: HYUNDAI CAPITAL AMERICA
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Confusing or misleading advertising or marketing

Complaint:
On XX/XX/2017 I went to XXXX XXXX XXXX XXXX to buy a new car. I was sold a New XXXX XXXX that I was told had miles on it because it was used as a dealer demo. there was documents left in the glove box when I was putting my papers in it. I handed them to the girl who was showing me everything about how the car works. I asked her and the salesman are you sure this car was not previously owned, I was told no. I noticed as I drove it home that there were cigarette burns, one on the seat one on the passage floor. I took it back the very next day, as I was walking around the passenger side I noticed a small dent in the rear back behind the back passenger car. I pointed this out to them. I asked if they allowed their employees to smoke in the cars. they replied no. two days later I was driving to XXXX XXXX and on the highway i heard a weird noise. I got off and walked around the car. I noticed that the front wheel well lining had come loose and was rubbing against the tire. I drove it directly to the dealership. They fixed it and advised me to call the number on the window if it was to ever happen again. About a month later I was driving to Michigan and the same thing happened to the passage front wheel. I did as I was advised called the number on the window. I was advised there was no way for them to come to and help me. SO I drove to the nearest XXXX and bought duck tape and fixed my bran new car with duck tape. It was right after this trip I noticed that the paint on the front end of the car was peeling off. I took pictures and sent them to XXXX the salesman. He advised me to take it to any XXXX car dealership to have them fix it. I was working a lot of hours and did not have a chance until a couple months later. I took my car into the XXXX XXXX dealership. I was asked when the front end work was last done on my car and where. I told them there was never any work done I bought from the dealership in XXXX XXXX new. they looked up the XXXX XXXX and informed me that the car was previously owned and in a car accident. 

I call the XXXX XXXX dealership and they advised me that they would check into it and call me back with in thirty minutes. they never called back. this was a Saturday. I called first thing on Monday morning and spoke with the general manager. He advised he would do some checking into it. He did offer to " Make it right '' by exchanging my car for what I should have gotten to begin with. I told him I am afraid to take another XXXX and have the same issues. Then he offered an upgrade. I explained I needed a car that would fit my daughters XXXX. When I arrived at the dealership the manager did not come out to meet me, instead the same salesman that lied to me in the first place came out. He had a XXXX XXXX for me to look at I explained that I needed a car that would fit my daughters XXXX XXXX. I gave them the measurements. I told him I liked the idea of a small suv, which is easy to get the XXXX in and out. they advised me that they could not upgrade me to the SUV 's but were willing to give me a XXXX XXXX. the XXXX would fit. I sat there for over nine hours waiting for the paperwork to get done and not speaking with the manager until after being there five hours and they were charging me more for the new vehicle. I argued with them that he said he would keep y payments the same. but what he did was lower the interest rate. I tried to explain to them that it is not the same. there is a XXXX XXXX dollar difference in price that they are charging me. The salesman now got commission on two cars. 

They deceived me on selling me a used car when my receipt even said New they sold me a car that should have been in excellent condition that was previously in an accident and they charged me more for a replacement car. 
I needed a car and was desperate. 

This is a car dealership that talks about how " HUGE '' they are and what HUGE deals you are going to get. They give away free trips to people who buy cars yet they could not make this right. They sold me a used car when it should have been new.

Company response to consumer: Closed with explanation