Consumer complaint received 2017-06-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Other problem

Complaint:
Of note, my name is XXXX XXXX with Bank of America. I have not actively banked with them in over 10 years and have been married since, my name is now XXXX XXXX. <P/>We were initially contacted by the IRS regarding a XXXX form filed by Bank of America in XXXX regarding a {$3100.00} payment supposedly paid to us in XXXX. We had never received this payment and I had not actively banked with Bank of America in over 10 years. The IRS sent us a letter saying we owed taxes and late fees based upon this " unreported income ''. <P/>I was not able to get any assistance calling into the corporate Bank of America numbers, so I visited the local Bank of America Branch at XXXX XXXX XXXX XXXX XXXX, IA XXXX PH ( XXXX ) XXXX. <P/>XXXX ( sp? ) a banker assisted me in obtaining the XXXX that Bank of America had filed and in helping me figure out what the payment was for. A corporate representative said it was related to a class action law suit regarding illegal interest charged to XXXX veterans. I was XXXX in XXXX and XXXX while holding a Bank of America Credit Card. <P/>I had been completely unaware of any class action law suit or that Bank of America owed me any money XXXX was able to find out that onXX/XX/XXXXa check was mailed to an incorrect address of mine and was returned to Bank of America onXX/XX/XXXX. Bank of America never attempted to call me or contact me, even though my cell phone has remained unchanged for 15 years. They simply documented internally that they were unable to locate an address. <P/>Bank of America then proceeded to file a XXXX form saying they had paid me {$3100.00} and filed it with the IRS, even though they had received the check back. <P/>After my inquiry, Bank of America promptly reissued a check for the amount of {$4100.00}. This was sen out on XX/XX/XXXX and I cashed it on XX/XX/XXXX <P/>No one in the branch or from the Corporate office was ever able to explain the discrepancy between the check issued for {$4100.00} and the XXXX form stating the amount of {$3100.00}. <P/>This information is affirmed by a letter Bank of America sent me, dated XX/XX/XXXX <P/>The problem is that the IRS states that to avoid paying late fees on this amount, Bank of America needs to reissue a XXXX form. Bank of America refuses to do this, states it is againts their policy. I had been trying to resolve this with XXXX XXXX in the tax department with no results. Actually he will call me and then I am unable to reach him for a return phone call. He has sent me letters stating he ca n't call me and references a case number XXXX. <P/>I have been in to the local branch numerous times. On my last visit on around XX/XX/XXXX I spoke with the branch manager. She called some corporate numbers and was assured a new XXXX would be issued. As of today XX/XX/XXXX I have not received it and have completely lost confidence in Bank of America to assist me in complying with what the IRS demands. If Bank of America refuses to reissue a new XXXX form I will be forced to pay late fees to the IRS on money I never received. <P/>This seems to be related to illegal activity undertaken by Bank of America while I was a XXXX veteran and if this is not resolved soon I will be contacting local media to see if anyone would like to pick up the story. If I can not personally resolve this I will keep looking for any entity that can help me. <P/>This is completely unacceptable and Bank of America needs to promptly reissue a XXXX or some other form that will satisfy the IRS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief