Consumer complaint received 2022-07-20
Company: Deutsche Bank
State: NY
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
In XX/XX/XXXX, I sent a letter to Deutsche Bank informing them of the death of my father XXXX XXXX XXXX, and owner of the Deutsche bank XXXX account no : XXXX. 
In return, I received a response from the bank asking me to provide them with notarized proof of my identity, relationship to the account holder, information showing I was his next and only of kin, and original copy of his savings account book referred to as a XXXX. All of this demands were fulfilled by me, and I sent said requested documents to Deutsche bank, including asking them to send me account statements, and current balance on the account. This was to ascertain the interest accrued on the account, since its last transaction. The account had remained untouched for fifty-two ( XXXX ) years. The last transaction on the account by my father was back in XXXX, as is stated on the XXXX. Deutsche bank then responded to me regarding filling out a XXXX form, as I had been in XXXX on XXXX while corresponding with them at the time. I filled it the XXXX XXXX and sent it back to them, a few weeks later it was sent back to me and a later from Deutsche bank saying they " REJECT '' my form because I am not a U.S. resident . I don't know where they got this information from because it is obviously a lie. I noticed they still had not responded to my request for statements on the account or the account balance, so I took the initiative and called the estate department of Deutsche bank directly via telephone. I was informed by the XXXX that my account balance was XXXX euros. In shock, I asked for an explanation because this amount was wrong. According to the XXXX, the account balance at the time of last transaction on XX/XX/XXXX, reflected a balance of XXXX deutsche marks, which is roughly XXXX euros after conversion. There are no associated fees associated with this savings account, and so the amount of XXXX euros was just plain wrong. The representative could provide me with no information as to why the amount in the account had dwindled over the past fifty-two ( XXXX ) years, instead of it appreciating. In addition, I became aware based on the correspondence received from the Bank, that they had converted the XXXX Account into a XXXX Account without any authorization from the account holder. After reporting the fraudulent activity by Deutsche bank to the Comptroller of the Currency, the Bank immediately sent the XXXX euros ; which was the remainder on the account to me. I rejected the deposit and sent it back to Deutsche bank for them to provide me with an explanation as to why the amount in the account has reduced over the past fifty-two ( XXXX ) years. Instead, Deutsche Bank deposited the same some again to my account without any explanation and is FORCING me to take this amount instead of responding to my queries. I therefore need help in getting to the bottom of this because it is obvious Deutsche Bank has engaged in fraudulent activity with the savings account of my deceased XXXX. I have engaged, the Comptroller of the Currency, the XXXX XXXX XXXX XXXX XXXX, and now your institution and will be engaging a XXXX based Lawyer.

Company response to consumer: Closed with explanation