Consumer complaint received 2022-08-20
Company: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
1. Redelivery of stolen and lost XXXX Rewards Visa Credit Card for Acct XXXX in XXXX XXXXXXXX XXXX  MasterCard Credit Card for Acct XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 
2. Waive late fee applied XX/XX/XXXX and correct credit report if any changes made because otherwise there are no negative comments on credit report. Such activities support the concerted activities to support not having the log in information to access the online account and requiring speech to be directed to customer service agents in the presence of scammers to retrieve such information at their own convenience, reward theft of relevant mail, and reward involvement of security professionals that harass civilians/ general public in order to achieve such circumstances. Concerted activities are oriented to deter final payment of full refund of all monies owed, fair investigation of such criminal activities, and apology for such criminal activities. 
3. Continuous theft of mail prior to delivery by United States Post Office that would include general correspondence, or delay of such mail, especially in the instances of replacement cards. Other activities include theft of later distributed lost mail after removed and seen in USPS box, prior to reentering storage area where such documents are to be kept and stored. Continued activities to create false belief that such illegal activities are of a legitimate business with approval of government law enforcement and city deputies, aside from creating false impression that individual 's recordkeeping must be flawless until next time such activities occur to create raid like shattering of files and removal of relevant receipts to deter recreation or organization of recordkeeping, use of software or online websites for account management, or to continue to receive such activities in reward for presenting work product that someone else with ties to an accountant or auditor, or a representative of the bank itself in some other capacity, can then take credit for maintaining or supervising. All intended false beliefs, including discussions with police engaging in anything other than just receiving reports, i.e. actually responding, also appear as ludicrous as that a well established accounting or auditing firm would regularly manage such activities, including destruction, vandalism and burglary, not theft, as right of entry was never granted through someone with the right to authorize such activities, given that the police were acting as criminal accomplices. When receipts of every transaction were stored, as they continue to be stored, the false pretense was that the BANK or the MERCHANT needed such documentation for their own audit or reconciliation. Other false beliefs created are that neighborhood security groups were acting legally, if they indeed acted, when they broke into houses and stole such documents for their own benefit and not in further resolution for the discrepancies benefitting the BANK and/ or MERCHANT that would be discovered. 
4. Continuous reversals of store credit and transferring amounts bank and forth to other financial institutions that were experiencing recurrence of list item no. 1, as stated above, in order to confuse everyone and create confusion or loss of memory, when unsuccessful, misuse of any speaker in a security alarm system with an emergency evacuation feature/ public announcement system was misused to deter XXXX XXXX XXXX XXXX 
5. Non responsive to several communications presenting again and again relevant evidence of transactions whose credits were applied and then reversed. Issue occurred multiple times in connection with thefts of hard copies of such correspondence, aside from use of software content filters on different machines to deter locating relevant information, such relevant information was also blocked in public, unlike in other instances where same mechanism was used with the intent to embarrass one for searching for such correspondence in electronic form through mail servers. 
6. Debt was carried over to this institution after matter was initially presented to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) in its entirety, and such institution did not request such information after it was provided reasonable time to obtain that information from XXXX XXXX  or XXXX XXXX to fully refund any monies paid after it was established that over {$420.00} was due back in refunds alone on the XXXX XXXX XXXX XXXX XXXX 
7. Make clear, with repeated adequate assurances, that all past communications will be located to reflect the full record of such communications as all were identified, and reports provided on XX/XX/XXXX, addressed order no. XXXX, that was also provided in the past, was not made available due to the criminal activities mentioned, within the letter dated XX/XX/XXXX addressed to XXXX XXXX. All communications made via phone through customer service also communicating such correspondence aside from requesting an update should also receive acknowledgement for the record.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief