Consumer complaint received 2021-08-25
Company: SYNCHRONY FINANCIAL
State: VA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
On XX/XX/2021, I wrote to the CEO of XXXX to revise its website to revise the " transactions '' and " statement '' format by showing the balance amount ( at the far right-hand column ) after each transaction ( purchase, refund, and payment ) like all other financial institutions in the United States. 

An employee from Synchrony Bank, which deals with PayPal Credit, called me and said that it is not responsible for the PayPal Credit website, and as such, I should contact XXXX. 

On XX/XX/2021, I sent another email to the President of Synchrony Financial, requesting a statement from XX/XX/2021 with the following information : Transaction Date Store Name/Company Charges Made Refunds Payments made ( by me ) Balance ( on right-hand side ) But I never received any response, nor did I receive a statement which shows the actual purchases, refunds, payments, and balance payable. 

HERE ARE THE PROBLEMS WITH PAYPAL CREDIT : XXXX  Credit does not operate like all other financial institutions, particularly credit card companies in the United States, because of the following : 1 ) PayPal Credit does not have an Account Number for its credit account holders. Instead, an email is used as account ID, unlike all other financial institutions in the United States. 

2 ) Transactions and statements do not show balance amount on each horizontal line ( purchases, refund, payments ). 

Usually, all banks and credit card companies display/show a balance after each transaction ( on the far right-hand column ). But that is not the case with XXXX. 

3 ) XXXX statement does not show : Account Number, Balance amount to be paid. 
Payment Address and toll-free phone to send a check or to make an ACH payment. 

3 ) Payments made to PayPal Credit are shown as " debit '' on the account, e.g. : XXXX. 
Purchases made are also shown as debit, e.g. : " XXXX. '' 4 ) When payments are made from a bank account, XXXX shows it as a debit in its own account, even though the actual payment ( debit ) was made from the account holder 's bank. 

That is, early this year, I made two payments for a single purchase. When I disputed it and asked PayPal Credit why it debited my account at a time when I made the payment for the purchase from my bank account ( XXXX XXXX XXXX XXXX ), XXXX refused to adjust or credit the double payments. 

5 ) Merchants/businesses which use PayPal Credit for payments show " Pay in 4 Installments. '' However, on two different occasions, XXXX debited the whole amount for the transactions, instead of FOUR installments. 

That means PayPal Credit attracts customers by offering them FOUR equal installments and then credit the whole amount on the date of purchase. This is fraudulent practice. 

I strongly believe that this company functions like a fraud company in the United States. 

A PayPal Credit statement and a transaction or activity page are attached herewith for reference, including emails sent to the CEOs of XXXX and Synchrony /XXXX

Company response to consumer: Closed with explanation