Consumer complaint received 2017-09-13
Company: WELLS FARGO & COMPANY
State: AR
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
As far as background info, I bought and built the house in XXXX. Construction began in Fall of XXXX. Nine months after closing, I was laid off. My income went to unemployment and I was unable to find another job over the next 6 months. I was approved and got assistance from a federal EHLP program with my mortgage for 2 years. Then my health started declining and I was unable to work for approximately 2 years. I was in and out of the hospital. Once I was able to return to work, I returned as a minimum wage worker. I applied for a loan modification with wells Fargo Home Preservation Team and my mortgage payment was reduced. I continued to suffer hardships with the major loss of income. I had to voluntarily surrender a vehicle I couldnt afford and other things. I did everything I could to maintain the mortgage. When things started getting tuff again, Wells Fargo suggested that I apply for another loan modification. I did and was told by the Home Preservation Specialist NOT to make any payments while my application was in process. This process took six months and I was denied b/c of the length of time b/t my original modification. Next thing I know is Im receiving paperwork saying that my home was going into foreclosure b/c of non-payment. I called WF and spoke with them. They decided to do an investigation to verify that I was told NOT to make any payments. This investigation was escalated to a higher office and took an additional two months. The investigation proved that I was in fact, advised by a WF rep NOT to make any payments during the loan modification process. WF resolution to the situation was to credit me one month of a mortgage payment and asked that I make seven months of payments in 60 days. I worked my tail off and almost made it. I was sending in partial payments every two weeks with my paydays. When I didnt make the total amount due in 60 days WF started the foreclosure process again and started returning my payments. I feel like I was set up for failure? That is when I started actively working with a Real Estate Agent to sell the home before the auction date was scheduled for the foreclosure. We got it sold and I had several things I had to pay to even sale my home. I didnt make a penny and sold my home for way less then what it was worth just to keep the foreclosure off my credit etc. my real estate agent said this paperwork and information was actually sent to their office. They discussed and even called the title company and they said they had never seen or heard of any such thing. These are my immediate thoughts and questions : 1. The paperwork was sent to my oldest daughters apartment address. She just graduated in XXXX and moved into the apartment in XXXX. I have no ties to this apartment. Im not a co-signer, reference, I dont receive mail there and definitely never lived there. My mail has been forwarded from the XXXX XXXX XXXX XXXX address since XXXX XXXX when I moved into my apartment. 
2. Why didnt this XXXX lean show up with the title company when I closed on my home? 
3. HUD sent me that original Partial Claims Promissory Note, but it differs from the paperwork that I had WF email me yesterday? The original sent to me, I definitely feel like is not my signature. I would have never signed off on a balloon payment of XXXX even if I was n't having a hardship.
4. I remember signing the paperwork that WF sent me, but that original Im not so sure. I mean it is very BOLD and clear as day that a balloon payment of XXXX is due at maturity of loan or if house is sold etc. I would have never agreed to that. The Home Preservation Specialist also never once mentioned that is how the loan was being modified. They pitch it to you like they base your payment amount off your income etc.
5. I am a single mom raising my XXXX XXXX XXXX grandson that I have soul custody of. This huge debt to the United States Govt ( HUD ) scares the fire out of me. Im just getting back on my feet but still live paycheck to paycheck. I dont receive any govt assistance. Can/will they garnish my wages? We are barely making it now?
6. The title company and the real estate brokers have never heard or seen anything like this. They thought it was a scam.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation