Consumer complaint received 2022-09-19
Company: BARCLAYS BANK DELAWARE
State: NE
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I bought an airline ticket for my son to fly from XXXX to XXXX. His trip back was on frontier airlines. On XX/XX/XXXX he boarded his plane after going through TSA screening in XXXX, headed to XXXX with a three hour layover there. While he was in XXXX, nobody talk to him from frontier airlines. He carried a backpack and that was all. Disembarked in XXXX Colorado and that appears to be where the {$99.00} purchase was put on my credit card. My son says that no one approached him, took his bag, complained about anything, he sat by himself. He did state to me that while he was waiting for his other plane was walking around and didnt see this hole that you press your backpack in and he said just for XXXX and giggles that he put his backpack in the hole and he had plenty of room and he was not oversized. But if he had been oversize they wouldve told him in XXXX at the beginning of his trip right? My son is well traveled, a veteran of the XXXX war and a member of the XXXX So I was charged {$99.00} for something but they really cant tell me what it is. I have talked to Customer Service twice. They are located in the XXXX, and they say they have a hard time getting hardcopies of anything. The first lady said it was his oversized bag, the next day the lady said it was because he had something illegal in his backpack and he was charged to bring it On board. He has stated that after he got off the plane in XXXX, that no one talked to him or said anything to him about his backpack or anything in it. Perhaps they didnt like the XXXX that he carried. I was charged {$99.00} while he was in XXXX for something I dont know why. One Representative from frontier airlines told me that he wouldve had to sign for the illegal object that he had in his backpack, because he wouldve had to sign a piece of paper and he wouldve had to give them his credit card number.That never happened and my son doesnt have a credit card. It sounds to me like theres a scam going on somewhere here. I have tried to talk to frontier airlines and you get nowhere with them. I talk to my bank and they are trying to get my money back too. I am writing everybody because I am tired of airlines treating people like XXXX. I work hard for my money and I have saved my money so I could have my son come visit me who I havent seen in some years. And then they take an extra {$99.00} out like I really had that to spare. These corporations that make millions billions of dollars and they dont care about who the consumers. I have to work two jobs just to make ends meet and Im by myself. So that {$99.00} meant a lot to me. 

Contacted so far XXXX XX/XX/2022 customer rep for frontier airlines. Was told baggage issues XXXX on XX/XX/2022 was told something illegal in his backpack and was charged {$99.00} to take it onboard. She said her paperwork doesnt let her see the comments as to why or what is was. Was told they could not refund money nor was there any office supervisors to help me. There is only one customer service number and you are talking with reps in the XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation