Consumer complaint received 2022-09-20
Company: JPMORGAN CHASE & CO.
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On Friday, XX/XX/2022, I made a mobile deposit in the amount of {$1700.00} through the Chase Bank App. The check was in my brothers name ( I have been trying to contact a nearby branch to add him to my account as a joint owner to no avail ), they put the check on hold Saturday morning. I spoke with a customer service representative who told me which branch to go to for verification and that they will add him to the account once there. I was not notified of account closure at that time, my account was still in good standing I was assured. When you sign up for a bank account with Chase online, they do not allow you to add a joint owner. Yesterday afternoon ( XX/XX/2022 ), I was accompanied by my brother to the Chase Bank on XXXX XXXX XXXX ( located in the XXXX XXXX XXXX XXXX ). Upon our arrival, there was a woman ( she did not have a name badge, nor did she indicate who she was ) who was extremely rude and asked inappropriate and insensitive questions that werent any of her business. She had a gold nose ring and reddish/blonde highlights. I repeated everything that I was told to do by the supervisor ( customer service on the phone ), but she refused to do anything. She did not call the verification office at Chase ( XXXX ) to get confirmation and upload both of our licenses and other form of identification. Instead, she proceeded to act out of character and talk down to us, finally prying into our business with inappropriate/insensitive questions. After we left the branch due to the egregious behavior by the banker, I called the number listed above to let them know that we visited a branch. The gentleman didnt see any documentation on my account. So, the only thing the woman ( with the reddish/blonde highlights and gold nose ring ) did was put a request to close my account. She did not verify anything, which was what she was supposed to do. I visited the XXXX XXXX branch earlier this morning ( XX/XX/2022 ), but they were too busy to help us. Finally, we went to the branch located in XXXX, Maryland. They were able to not only notate my account, but also upload our documents for verification ( which is all the woman at the XXXX XXXX location had to do ). The problem is the woman at the XXXX  XXXX XXXX location put a request for my account closure. I do not want my account closed and its unfair to me and my brother to have to wait to receive funds because of a bitter employee. We all have our bad days, but to viciously verbally attack us is not okay. I want this rectified by having the account closure request cancelled, and having the funds cleared immediately. I do want to keep my account. Furthermore, I want the woman at the XXXX XXXX XXXX and the person she had a conversation with while we were there permanently terminated from Chase Bank, as well as not being allowed to work in the Finance Industry again. I have made complaints with XXXXXXXX and the company. Its cruel to close someones account because my married brother wouldnt flirt with her. I was right there to witness everything. All in all, I wished I would have gone to the XXXX, Maryland  location first. At least they were honest and tried to help me.

Company response to consumer: Closed with explanation