Consumer complaint received 2015-05-28
Company: SYNCHRONY FINANCIAL
State: PA
Product: Credit card
Issue: Billing disputes

Complaint:
I have been victimized by XXXX along with copious other establishments and their deceptive marketing practices. On XXXX XXXX, 2014, upon request I paid XXXX {$500.00}. This was supposedly the cost of establishing a XXXX website. The XXXX would have several XXXX ( individual XXXX ) websites linked to it. On XXXX XXXX, 2014 I sent a check for {$8400.00} made out to XXXX XXXX XXXX to establish a domain, preload products, XXXX Upgrade and set up to XXXX. On XXXX XXXX, 2014 I paid {$500.00} on my Sam 's Club Master card for their XXXX plan. On XXXX XXXX, 2014 I paid {$5100.00} on my XXXX XXXX Card and XXXX Checking Account for XXXX, XXXX, XXXX XXXX, XXXX, XXXX, XXXX, 6 month free hosting. I questioned the fact that I already paid for XXXX. I was told that this was different. Also was told that this was the last piece I had to buy for my XXXX website to be running and advertised. I was advised that XXXX was an excellent site to XXXX since there was minimum computation. The supplier they found had limited ( XXXX ) XXXX. I was never told how to get more product or vendors for this XXXX. They also setup XXXX for XXXX, XXXX, and Garden Supplies. These XXXX all had very limited product posted. I never received training on how to : Check for sales, add products, add vendors, track sales, track traffic or how to get into the back office of the websites. I called on several occasions to tell them about errors on the site. At the same time and on other occasions I asked about training. My notes show that on XXXX XXXX, 2014 I left a phone message with XXXX XXXX requesting a partial refund since I never received training. XXXX never replied. In XXXX I went to log onto XXXX and the domain was not available. I called XXXX XXXX. The free hosting period had expired. I never received request to set up hosting payments. They would put the site back up if I paid hosting fees. I elected not to go with hosting, since I could not get the proper training to manage the account. XXXX XXXX HAS NOT PROVIDED THE TRAINING I PAID FOR TO MANAGE MY WEBSITE.To date, I have received as described as verbally agreed, disappointed, does not begin to describe my temperament, after further investigation I discovered that this company is in cahoots with several other " online businesses '' that target unsuspecting consumers. These career criminals, even go to the extreme of dragging you outside of your 118 day grace period to dispute the charge with the Credit Card Company or bank account with guarantees of success and profitable returns. I was advised that there is an extended period of time allotted if the services were not rendered as described per Federal Regulation. Which has brought me here, needless to say I did not get the services I originally purchased. I have been taken advantage of, and need my credit card company to look into remedying this situation. I called my credit card company and spoke with XXXX she mentioned that she could n't open disputes that were older than 6 months according to company policy. She stated that she was restricted because of company policy. This is simply unacceptable, please have them to look into the matter, an exception should be made in situation like this one. Please assist me.

Company response to consumer: Closed with monetary relief