Consumer complaint received 2015-06-26
Company: CASHCALL, INC.
State: PA
Product: Debt collection
Sub-product: I do not know
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
XXXX XXXX XXXX contacted me TODAY, XX/XX/XXXX, FOR THE FIRST TIME EVER. Their rep threatened me with litigation, and said that I WOULD HAVE TO PAY THEM {$1000.00} BY TOMORROW, XXXX XXXX after I requested documentataion. XXXX is claiming that I owe on a defaulted installment loan from CashCall ( XXXX XXXX ) that I took out via internet XX/XX/XXXX while I resided in XXXX. 

I called XXXX XXXX of XXXX today after he left me a voicemail this morning. During our call, he said that : ( 1 ) I owed XXXX {$2600.00} on the CashCall loan ; ( 2 ) I made {$1500.00} in payments to CashCall but defaulted ; ( 3 ) XXXX would file suit in XXXX if I did n't pay in full ; ( 4 ) they would get a judgment that would exceed {$4000.00} after fees ; and ( XXXX ) they would garnish my wages. XXXX XXXX said I could make a {$1500.00} lump sum payment to settle the debt. I said that I get XXXX and that I am not working. I also said I could n't afford to settle. I asked to get the suit moved to XXXX where I reside now. He said it was possible. He then offered me a settlement of {$1000.00}, and said that the payments could be stretched out to XXXX days. He asked if I could borrow it, or put it on mine or someone else 's credit card. I said I could n't. He asked for credit card information, then suggested I get a prepaid card when I said I did n't have it. He said I 'd have to pay immediately in weekly or biweekly payments. I said I could try to pay up to {$170.00}, and then make more payments - but I needed to figure out how or if I could manage it. We agreed to talk again on Monday, XX/XX/XXXX. I also asked for documentation of the debt. He then said he would give me a letter stating the debt was resolved after I paid in full. 

Later in the day on XXXX XXXX, I contacted the CFPB for guidance. I then called XXXX XXXX again, left a voicemail, and we spoke again at XXXX when he called back. I felt uneasy about XXXX. So, I told XXXX XXXX that my uncle was thinking about helping me, but he insisted I get more information. I asked XXXX XXXX for a street address and he was evasive. He directed me to XXXX 's website. I googled it and found it while we were talking. I told him that there was no mailing address on their site. He then gave a PO Box and said correspondence and payments could be sent there. I asked for a street address again and he was hostile. I asked for his license number. He said " I do n't have one, but, my company is licensed in every state. '' I asked if someone he was working with in his company had a license number, and he said no. He said I could go to XXXX 's State Dept website to get their company ID # and see that they had been in business 6 years. I asked him for the ID #. He said that he did n't know it. He kept interrupting me and said, " this call did n't sit well with him '' and I was " asking him to jump through hoops. '' I stated that " I refused to discuss this any further until I received a written debt validation notice with the : ( 1 ) debt amount, ( 2 ) debtor 's name, and ( 3 ) a description of my rights under the fair credit debt protection act. '' He refused to provide a letter and said " clearly you know you '' made payments, and that my " consecutive payments from XX/XX/XXXX to XX/XX/XXXX is my verification ''. He argued, but later said that HE WAS EMAILING ME A LETTER " TODAY '' STATING THAT : ( 1 ) MY DEBT WAS {$2600.00}, AND ( 2 ) THAT I OWED {$1000.00} AND IT WAS DUE TODAY. He said too that " the email would go to the address I used to get the CashCall loan, XXXXXXXXXXXX ''. A few moments later, he said the {$1000.00} was now due tomorrow. He said " if that was n't good enough '' he would " secure this another way. '' He said I " would have to deal with the consequences. '' He then said " good luck '' and hung up on me. I had not received XXXX XXXX 's email as of XXXX pm today ( XX/XX/XXXX ).

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation