Consumer complaint received 2017-10-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DC
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Please see my past complaints about Bank of America 's overdraft policy upon multiple debits on the same day ... on any given transaction day or posting day ( they choose ) they debit the largest transaction first so that they may charge overdraft fees for those transactions that follow. This has been going on for years. In fact, I believe they settled a large class action in this connection in the past. This is a criminal money grab, nothing less. 

Preying on those who have no voice and no money. SHAMEFUL under any analysis, criminal under most. 

I have complained about this in the past and even requested in writing that they pay my creditors smallest to largest when I have over drafted multiple parties in one day. 

They claim it is because they have received customer feedback that says customers prefer their largest creditor addressed first. However, that is in fact XXXX 

Their practice causes maximum overdrafts and maximum third party creditors to be unpaid. In other words, maximum hardship on the customer. No customer would choose this. 

If they paid the smallest debit first then the least overdraft fees and unpaid creditors would result. So simple, yet it continues unabated. 

The following represent just a sample of their self serving money grab. In my account alone I have paid thousands. 

PLEASE BE CLEAR ... I DONT MIND PAYING FOR MY OVERDRAFTS ... IF I OVERDRAFT, ITS MY FAULT ... JUST DONT EXACERBATE IT TO YOUR BENEFIT ... HOW CAN THEY DO THIS?????????????? 

How many BILLIONS of dollars does BOA collect in overdraft fees???? See below for an example of their money grab : XX/XX/XXXX NSF : RETURNED ITEM FEE FOR ACTIVITY OF XX/XX/XXXX ELECTRONIC TRANSACTION POSTING DATE XXXX POSTING SEQ XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX : PAYMENT XXXX XXXX : XXXX XXXX IDXXXX XXXX XXXX Fee triggered | Tips to avoid fees layer XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX # XXXX PURCHASE XXXX XXXX XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX # XXXX PURCHASE XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX   XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX Online Banking transfer from CHK XXXX Confirmation # XXXX XXXX XXXX XXXX _____________________________________________________________________ XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX  XXXX : XXXX XXXX  XXXX INDN : XXXX XXXX XXXX activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX : XXXX XXXX  ID:XXXX XXXX XXXX XXXX XXXX XXXX as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX : XXXX XXXX ID : XXXX XXXX XXXX : XXXX XXXX XXXX ID : XXXX WEB activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX : XXXX XXXX ID : XXXX XXXX XXXX : XXXX XXXX XXXX ID : XXXX WEB as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXXXXXX XXXX XXXX : XXXX WEB activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXX CO ID : XXXX WEB as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX : PAYMENT XXXX INDN : ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX : PAYMENT XXXX XXXX : ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX insurance ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX insurance ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type transfer XXXX Online Banking transfer to CHK XXXX Confirmation # XXXX activity type transfer status type icon cleared Cleared. Select to mark activity type transfer XXXX Online Banking transfer to CHK XXXX Confirmation # XXXX as Reconciled XXXX XXXX ___________________________________________________________________ XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX Extended Overdrawn Balance Charge activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX Extended Overdrawn Balance Charge as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX : XXXX XXXX ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX XXXX : XXXX Dues XXXX INDN : XXXX XXXX CO ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX : XXXX Dues XXXX INDN : XXXX XXXX CO ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX : RETRY PYMT XXXX XXXX XXXX XXXX XXXX XXXX XXXX IDXXXX WEB  activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX : RETRY PYMT XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXX WEB as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type deposit XXXX Counter Credit activity type deposit status type icon cleared Cleared. Select to mark activity type deposit XXXX Counter Credit as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type credit XXXX RETURN OF POSTED CHECK / ITEM ( RECEIVED ON XXXX ) ELECTRONIC TRANSACTION activity type credit status type icon cleared Cleared. Select to mark activity type credit XXXX RETURN OF POSTED CHECK / ITEM ( RECEIVED ON XXXX ) ELECTRONIC TRANSACTION as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX NSF : RETURNED ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX NSF : RETURNED ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX ID:XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX. as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX : XXXX XXXX  ID:XXXX XXXX : XXXXXXXX XXXX XXXX XXXX ID:XXXX WEB activity type other payment status type icon insufficient Insufficient funds. Select to mark activity type other payment XXXX XXXX XXXX : MTG PYMTS IDXXXX XXXX : XXXX XXXX XXXX XXXX ID:XXXX WEB as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type transfer XXXX Online Banking transfer from CHK XXXX Confirmation # XXXX activity type transfer status type icon cleared Cleared. Select to mark activity type transfer XXXX Online Banking transfer from CHK XXXX Confirmation # XXXX as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... activity type bank charge status type icon cleared Cleared. Select to mark activity type bank charge XXXX OVERDRAFT ITEM FEE FOR ACTIVITY OF XXXX ELECTRONIC TRANSACTION POSTING DATE ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type other payment XXXX XXXX XXXX XXXX : XXXX XXXX IDXXXX XXXX XXXX XXXX XXXX ... activity type other payment status type icon cleared Cleared. Select to mark activity type other payment XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type debit cards XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... as Reconciled XXXX XXXX XXXX/XXXX/XXXX Show additional information for activity type debit cards XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA ... activity type debit cards status type icon cleared Cleared. Select to mark activity type debit cards XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA ... as Reconciled XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation