Consumer complaint received 2021-04-21
Company: JPMORGAN CHASE & CO.
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
XX/XX/2020 People who scammed me Telephone # with Name 1. XXXX XXXX Tel # XXXX 2. XXXX XXXX - Tel # XXXX 3. XXXX XXXX - Tel # XXXX 4. XXXX XXXX Tel # XXXX Company Name ; XXXX  XXXX Address : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX from XXXX XXXX called me on XX/XX/XXXX with her tel # XXXX To give me an utilities payment discount payment option where she told me that XXXX  XXXX  will pay all my utilities bills in return I need to deposit 50 % in cash with XXXX XXXX XXXX account provided by her. I did ask her why are you giving me 50 % discount and she said that XXXX XXXX  partner with many companies so companies offered XXXX XXXX  gift cards which expired in one week so they are trying to utilities those gift card to the customer. I never heard such think in my life neither I thought it was scammed or fraud. I sent XXXX various of my utilities billes through XXXX. 
She paid each of my utilities bills with confirmation no than I went to the XXXX  XXXX XXXX and deposited 50 % of total utilities bills she paid and what I deposited 1st time was around {$250.00}. 
She called me again XX/XX/XXXX asking me if I have any credit cards If I would like to pay and she will give me 55 % discount. I trusted her and provided her my two credit cards which she paid same day and sent me a confirmation number. I also checked myself in my on line account that those credit cards were paid in full. Next day I went to Chase business account provided to me by XXXX and deposited 45 % of cash of total credit cards she paid to my credit cards. 
Again, she called me on XX/XX/XXXX asking me if I have any other credit card or any type of loan. I have one Personnel XXXX  XXXX  loan around {$180000.00} which she tried to pay off loan but could not do it due to XXXX XXXX  has more security to pay outside bank account. She tried to manage to make my payment but never went through. 

XXXX XXXX when I learned that all of my credit cards including XXXX personnel loan XXXX tried to pay off got rejected. I called her and she told me that all issue has been relates to XXXX peronnel loan which was completely lied to me. Later she provided me with some gift cards and bank account and asked me to pay my self. I tried to pay all my credit cards again with those gift cards and bank account got rejected again with email from credit card company either bank account was wrong or did not have sufficient balance. 

Than she called me and told me for the deal which ruin my life made me bankrupt. 

She told me that she is able to give me a bank account access for XXXX account for {$200000.00} and than I can directly go to that account and pay all my payments my self. But asked me to deposit {$10000.00} again she already took my {$35000.00} at that time. In order for me to pay my credit cards and get my money back I did deposited {$10000.00} in return I asked her to send me a voice mail that she is going to give me access of XXXX account worth {$200000.00}. One week passed by she was not able to manage to give me a access. 
I kept calling her tel # she neither answered my phone nor my text message. Than she called me and told me that I need to give her {$4000.00} for XXXX XXXX  account access and {$3000.00} for tax because she is going to give me access of {$200000.00}. Next day I went to chase bank account provided by her and deposited {$7000.00}. Than she was able to give me access of XXXX XXXX  account and I had the access with negative balance. When I told her she was not happy she said how is it possible. She immediately contract XXXX XXXX who works in your finance and who left your company with all money including my {$100000.00}. XXXX XXXX talked to me and he said how come XXXX gave you promise for {$200000.00} while I am showing you only paid around {$55000.00} and I told him that I do agree with you but you need to ask XXXX about that XXXX XXXX told me that he can only wire transfer {$100000.00} to my personnel and business account not {$200000.00} which XXXX promised me and I immediately agreed with XXXX XXXX about {$10000.00} as I never wanted {$200000.00}. XXXX tried to wire transfer to my bank account only if I give him {$6000.00} which I did deposited to change bank provided by him. He told me next day that my wire transfer is In process and I will get see money in my bank. I never received money so I called him and he said that he will try again. He told me that he is going to tranfer again and I will get my money in 24 hours never happened again. 
Than when I called him 50 time he never retuned my phone nor replied back to my text message. Than I tried to reach out to XXXX and she went to his office for inquiry about my momey so than he call me. 
He told me that he is ready to send me a cashier check and I wlll get it in 2 days but in order to send me a cashier check I need to deposit {$600.00} to one of the chase bank because he told me that one of the employee from your company will bring check at my house so I need to pay {$600.00} for that reason. 
I waitned one week never receive check. Than I called him and he told me that I will get my check on Monday which I talked to him Wednesday prior to that Monday. He also told me that he is expecting 15 customer cashier checks and one of is mine. He also told me that if he does not send me cashier check on Monday than I can take legal action him. 

Neither he called me on Monday nor answered my 100 phone calls nor replied back to my text message. 

I reached out to XXXX she also never responed my phone or replied back to my message. 
I was managed to connect with XXXX who initially called me 1st time prior to be contracted with XXXX. 
I told him everything happened with him and asked him if he can give me any manager contract information so I can try to get my money because I had no hope to get my money through XXXX or XXXX. I believe that it was Tuesday he did connect with XXXX XXXX who told me that he is manager I told everything to XXXX XXXX and requested if he can help. He was shocked to heard what happened to me and promised me to help but he needed some time. Wedesday he called me and told me that he is going to talk to XXXX and other team than get back to you. 
He also asked me if I can provide him al my credit cards and he is going to pay in my behalf and he will also try to get me {$200000.00}. Well, next day he changed everything. He told me that he needs to be transferred my file to his name than he can help but for him to transfer my file he needs to be collected {$12000.00} from me. I immediately deposited {$12000.00} to chase bank account provided by him and also told him that I do not have any extra money to give so you need to make sure that you have to give me cashier check for {$200000.00}. He said 100 % so I went to bank and deposited {$12000.00}. 
Next day he asked me {$18000.00} additional money where I got upset and called him immediately telling him that I will not five you penny as you only requested {$12000.00} which I did now give me a cashier check for {$200000.00}. He told me over the phone that if I deposited {$18000.00} he has already cashier check ready on my name and as soon as I deposited {$18000.00} he will send my cashier check for {$200000.00}. I told him that I can only give you {$8000.00} thats it. He agreed but I asked him please send me a copy of cashier check But he forgot that he was going to send copy of cashier check to someone who is working as senior financial analyst job which is me and paying many payments through cashier check to customer. 
Well he sent me copy of Fake cashier check where on the right hand corner it states check is valid for {$600.00} he probably forgot when he was doing fake check. I could have called police immediately with this illegle fake check but I wanted my money back any how. So, I did deposied {$8000.00} again he promised me to give me a cashier check but he failed. He lied after lied. He was lastly manage to get additional {$5000.00} which I deposited last FRiday and he promised me 100 % that he will get me a cashier check for {$200000.00}. He failed to do so. I did threat him on Monday that enough is enough. If, I do not get my money by Tuesday which was supposed to be Yesterday I will go to police station on Wednesday and report complain again him, XXXX and company with Scammed provided me fake bank account and cheating. 

Recently XXXX XXXX upper level finance manager call me. His name is XXXX XXXX. He asked me what happened with me with their employee. He asked me how much money I gave to this company. He promised me that he will wire transfer all money I lost. Later asked me that I have to pay {$8000.00} for them to do wire transfer. I did pay it which is just last week. They did not transfer any money instead asking me {$6000.00} to put in XXXX account and they will refund all my money. I said forget it I will not give you single penny I told him if you work for XXXX  XXXX  at higher leverl finance person why do you need money from me. Again he is fruid and scammed person who works with them as wel..

Company response to consumer: Closed with explanation