Consumer complaint received 2016-08-25
Company: Medical Data Systems, Inc.
State: NH
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
Received calls from MRS regarding an {$800.00} bill o XXXX. Told the agent that I was not aware of anything being owed, that I had not received a bill in the mail that I would reach out to XXXX directly and if owed I would pay them directly. Said I would not provide any payment to XXXX . XXXX XXXX told me that I had to pay them or they would report it to the Credit Bureau, that it would destroy my credit and I would never be able to get a mortgage etc. She did not offer to mail bill or provide additional details did not provide a service date or account number. I disconnected the call. Reached out to XXXX and opted to mail {$800.00} payment directly to them XX/XX/2016. Received another call from XXXX XXXX/XXXX/16 advised that I mailed payment directly to XXXX. She asked how I paid and I said I mailed it, she did not advise that proof of payment was required but continued to push for payment from me. I told her that she was rude and not to continue to harass me. I either missed or did not receive any further calls, considered the matter closed. {$800.00} payment to XXXX was applied to my VISA on XXXX/XXXX/16. I was not told that I needed to provide them with a receipt of any kind during my phone calls never received any communications via US MAIL with a bill or any other detailed information regarding this debt. Received a call on XXXX/XXXX/16 that went to voicemail. Listened to the call and called right back. Advised the agent that I already paid this. He said that it was still open and the debt was reported to the credit bureau. He offered to take a payment over the phone, I said no and he advised me to check my VISA statement. Checked statement and confirmed it was paid on XXXX/XXXX/16. Left a msg with XXXX to confirm. Called back on XXXX/XXXX/16 after speaking with SNHMC confirming the bill was paid. They advised that they would reach out to XXXX XXXX answered I told her that I was calling about a debt that was already paid and I wanted to know when it was reported to the credit bureau, the name of a supervisor and how they planned to go about fixing the situation. She said the bill was reported on XXXX/XXXX/16 ( 2 mos. after it was paid ), " just this week '' because I never provided proof. I received no calls between XX/XX/XXXX and XXXX. I received no communications via US Mail either before XX/XX/XXXX or after XX/XX/XXXX. XXXX seemed amused, unapologetic that they reported a debt that was not a debt told me it was too late. I asked how they would go about fixing this she said " we are n't going to do that ''. She stated again that it was my fault for not providing proof. She listed off the dates she spoke to me and I reminded her that I had advised at that time that I mailed my payment directly to XXXX. She tried to say that she also spoke to my Husband during that time which is not true. When I said again that I mailed it in and had my credit card statement but not a receipt she said " well they would n't send a receipt if you mailed it in ''. she was rude and aggressive. Asked for Manager 's name, was told XXXX but she would n't provide further details when I asked for a last name and direct line. Told her XXXX would contact them. She disconnected my call when I advised her that I would be reporting them. Received another voicemail on XXXX/XXXX/16. Called back and I advised the person named XXXX to please stop calling me as my debt was paid in full in XX/XX/XXXX. She put me on hold XXXX answered. She said no one called me today. I stated that a gentleman with an accent had just left me a voicemail, she paused and then decided that yes someone did call and leave me a msg. Advised again to stop calling me. She got aggressive stated failure to provide evidence was why they were calling. She told me to submit my request in writing. 2 days prior she told me that that they would proceed with their process since the debt was paid She denied this said XXXX hadnt called & hung up

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation