Consumer complaint received 2017-02-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
respected Sir/Madam, This XXXX XXXX resident of XXXX and today I am forcing myself to file this formal complaint. I am going to Briefly explain ; Firstly, I am in discomfort a great deal by XXXX where it all begun. I was attending XXXX UNIVERSITY when I opened one campus edge checking account card visa debit & Credit Cards as being privileged GPA student with STATE ID I was given one free means no fees, free cashier checks and other services like no need to have certain balance, so, I was happy that its a great deal that I have XXXX checking acts and XXXX savings and then 4 weeks after I was persuaded by XXXX . XXXX of XXXX, XXXX XXXX, zip ( XXXX ) Branch and as I had Transition Lock on my file so the associate called on a three way mode so I can verify to have my file open which is on record with Transition under FIN # XXXX of 1.2years ago. I was Shocked when I was approved for their Platinum Cash Rewards Credit card of limit {$5000.00} and {$1000.00} dollars cash advance. The banker said there is some printer issues you can leave me for Drivers lic # and SSN # so can b entered in the system and you should be able to receive the card in mail which I never got and the XXXX break loose when one night in XXXX on XXXX, XXXX XXXX ATM machine Malfunctioned and the amount I deposited was taken in and registered as I withdrew the amount instead a deposit which is also in both the cooperate and local branch manger were provided with the copies of receipt. I called Branch manager Name XXXX and Clerk here named XXXX they told me to call ATM Team and get your case number which I did there and then and had two XXXX employees stood by as witness and put out of order sign on the machine. Then Months passed and I started asking around and demanding where is my XXXX go as that was amount present in cash in checking act # ending in XXXX and XXXX. the saving was the place I deposited {$600.00} so now next day they cancelled my all cards and no one gave me any resolution and said its being investigated. by Fraud and Loss prevention I was okay. Then fraud team said the denomination I gave then for bills was all accounted for and thus I should be able to have everything go back to normal in 48 hours but its been 2.5years that I am not able to get {$1900.00} and @ XXXX back which is big big FDIC , FTC violation. Then on Tuesday 2 weeks latter I went to this XXXX branch and another clerk printed my accounts and as he entered by son # and name there goes XXXX checking accounts were fraudulently issued under my university ID to avoid fees by staff of both branches. I then had to defend myself and prove my innocence as I demanded those accounts papers and what I saw when I actually grabbed them by myself even the staff was mad on this that why I picked up papers as they trashed 2 papers but I was able to still get all proof where there is all info but my name spelling was with XXXX and the signs were missing means someone inside authorized it. when I inquired I found out that I am getting kicked out from XXXX because the staff got caught red handed. That post I was ID theft victim and XXXX dollars in debit. then hey never given me right of XXXX as I filed FTC and Police report but instead they sent a detective named XXXX XXXX XXXX City Police ad he actually told me in harassing way that if I contact you guys or did n't take to accept that it was your accounts I will be fined and arrested but gad I had already 1 XXXX done so atleast I was reached to station and reported that cops an his associates to Compliance but same until today we whole familiy is being tourtured by following, Hrrasing and they did extaclyy same thing to my dad and my mother. then I found out is XXXX dollars due on credit card when I did n't even receiveded

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation