Consumer complaint received 2018-05-07
Company: SN SERVICING CORPORATION
State: MA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
I had a predatory loan back in XX/XX/XXXX with XXXX XXXX XXXX. State of XXXX Attorney General had a settlement with XXXX XXXX because of predatory lending. Our loan fell under this settlement. XXXX XXXX is the investor on the loan now and has been for about 5 years and SN Servicing in XXXX XXXX is the servicer for the loan. We have been trying for 4 years to get a loan modification with XXXX XXXX, we new we were entitled to a review and part of this settlement. Everytime we applied for loss mitigation the Investor denied us a modification. We then started to work the the XXXX  AGO, they would reach out to SN Servicing back in XX/XX/XXXX, SN Servicing sent us a loss mitigation package, and again XXXX the investor denied our modification. We then hired an attorney to help negotiate a modification. XXXX XXXX Attorney XXXX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, would take months to reply to his demand letters and denied XXXX needed to review us for a loan modification and was not willing to work with us. So we then decided to put our attorney aside, and go back to the XXXX Attorney General Office because they are the only ones that can enforce the settlement. We originally had a XX/XX/XXXX foreclosure date. The AGO asked that XXXX and SN Sericing postpone until XX/XX/XXXX while they continued discussion and to try to work something out. Finally in XX/XX/XXXX SN Servicing sent us out a loss mitigation package. My husband and I filled out all the paper work. A week later we received a call from SN Servicing XXXX XXXX and he emailed me an offer. The modification offer was, {$350000.00} principal, {$340000.00} balloon payment, 3 % interest rate for 40 years. Monthly mortgage payment {$2000.00} including taxes and insurance. This is perfect for my husband and I. Except they wanted a good faith payment of {$30000.00} with in 2 weeks certified funds. They saw our financial and know we do not have that kind of money. I am so close to keeping my home, I have emailed XXXX XXXX with a solution for him to please ask XXXX to reconsider another option for the good faith payment, I offered to pay an extra {$500.00} per month for the first five years of the loan 60 months to get them their good faith payment. 
XXXX Attorney XXXX XXXX would not answer my email and had the auction scheduled for today at XXXX. He did answer the AGO at XXXX XXXX on Friday XX/XX/XXXX,  saying they will not reconsider another solution to the good faith payment. The auctioneer and bidders came to my house today but for some reason, the auctioneer said the foreclosure was postponed until XX/XX/XXXX at XXXXXXXX XXXX. I have lived in this home for 21 years. I grew up in my community that I live in. I have been under so much stress trying to figure out where I will go and live. Rents in this area are more, alot more then mortgages. I do not understand why I have come so close to a solution and they refuse to work with me. They refuse to answer emails, I feel as though XXXX XXXX has allowed these arrears that I owe to snow ball instead of working with me years ago. This has been going on for over 4 years, they give me a great offer and then intentionally make it difficult by adding a huge down payment. I just want to start making my monthly mortgage payments. Like I said I have lived here for 21 years, why should I have to be displaced and not even given an opportunity to prove I can pay my monthly mortgage and I even offer to pay more monthly to prove I can so they can get their {$30000.00} which goes to attorney fees and adances on taxes. I have spent money on representation, working the AGO, I have done everything I can and I am so close. XXXX should not be allowed to take all the equity and more out of my home and make money and not offer me a chance to keep my home. When I asked them to reconsider they now say all offers are null and void and foreclousre will take place on XX/XX/XXXX. Basically, they will sell my home and then come after me for more money, wen they did not pay that much when they purchased the loan. Also, XXXX XXXX XXXX   assigned my XXXX XXXX  XXXX in XX/XX/XXXX to XXXX XXXX XXXX. Signed by known robo signer XXXX XXXX. XXXX XXXXXXXX CEO President has an affidavit that says XXXX XXXX did not hold any residential mortgages in XX/XX/XXXX. How can this investor be allowed to this this go this far and not give us a chance. I have all paper work since XX/XX/XXXX on  my mortgage with XXXX XXXX and every services that XXXX used, including XXXX, also XXXX denied us loss mititation modifications since XX/XX/XXXX, but they were not assigned our mortgage in our registry of deeds until XX/XX/XXXX.

Company response to consumer: Closed with explanation