Consumer complaint received 2016-07-19
Company: WELLS FARGO & COMPANY
State: NV
Product: Credit card
Issue: Billing disputes

Complaint:
XXXX XXXX I was hoping WELLS FARGO would have come its sense and realize that it 's calling ME, the card holder, the consumer and customer a liar. But in essence, knowing full well all the issue we had with identity theft and precautions we need to now take, and knowing full well WELLS FARGO made well over {$350.00} just in 3 months of over 12 months I had the card. I did not complain about the {$10.00} atm charge you charged me every time I used the card or your high interest rates. And I was never late once with my bill. Not to mention I can show with phone records and emails how many times I had to call in to WELLS FARGO to handle simple small issues over and over and over again. I can promise you as well over two hours a week was spent dealing with issues that I was told once I signed the forms would be handled. And they never did, they always came back. As well I also There were several disputes on the card that were active when WELLS FARGO closed the card down. And oddly the card just so happened to equal {$1000.00} which was my deposit. I have lost four times over with every company, not only not caring of my extreme identity theft issues, but taking advantage of our situation when we paid our bills and we stayed in contact with each company every issues doing whatever company policies were, but in the end, those things never mattered either. So, I let all those issues go, all those many many many issues. And I told you guys I was willing work with you, but you, again, WELLS FARGO has found a way to call the consumer who took the time to call right away when there was an issue on the card, a liar. So, I your customer, lied to you about the {$200.00} ATM dispute in XXXX. Cause what you told me was the MERCHANT saw me take the money of the machine. Well let me rectify this again for you, and I Will not discuss other disputes again, I am simply going go over this XXXX ATM at roughly XXXX at a convenient store located across from XXXX, next to XXXX XXXX Here is what is wrong with WELLS FARGO " theory '' When I attempted to take the money out of ATM, nothing came out and I called WELLS FARGO right away reading off the transaction number that came out. On my way out of the store, there was only woman working behind the counter. I did not even approach her and she could not even see me where the ATM is my back was to her, she DID N'T EVEN KNOW THAT I DID NOT GET THE XXXX XXXX DOLLARS, AND IT 'S NOT AS IF SHE WAS STARING AT ME THROUGH MY BACK WATCHING EVERY CUSTOMER GOES TO THE ATM. AND SHE WAS NOT THE MANAGER, SHE WAS AN EMPLOYEE, YOU STATED A MANAGER SAW ME. IF HE WAS THERE, HOW COULD HE HAVE SEEN ME THROUGH THE COFFEE DISPLAY AND MY BACK TOWARD THE COUNTER ALMOST XXXX feet away. AS WELL IF I DID NOT MENTION IT TO ANYONE AT THE COUNTER, THEN WHEN WELLS FARGO CALLED TO TALK TO THE MANAGER, HOW WOULD HE EVEN OF KNOWN WHO I WAS. THAT IS RIDICULOUS. PUll THE TAPE FROM THAT NIGHT, THEY MUST HAVE ONE, AS IT 's BY A BUSY AREA. BUT HERE IS WHERE IT IS ALSO OBVIOUS, MY PHONE RECORDS SHOW THAT I CALLED WELLS FARGO TWO TIMES RIGHT AFTER THE TRANSACTION TO REPORT IT, BUT HERE IS WHERE YOUR AGAIN, IS JUST MORE PROOF, AT THE TIME I TRIED TO TAKE OUT THE {$200.00}, the only amount of money I Was allowed to withdraw from my credit card was {$200.00} a day. So then why when after I reported the XXXX never came out of the machine, did I few minutes later go to the motel next door atm and withdraw XXXX from there. If I did get the first XXXX logically I would not try another ATM cause it would be pointless, I only had a XXXX maximum withdrawal. You allowed a merchantt to commit a crime. And I given you guys enough chances to fix this and other disputes you already gave me then took back. And, at this time, nor anytime in future will this matter be resolved until WELLS FARGO pays me back, and I will be charging late fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation