Consumer complaint received 2015-05-28
Company: Convergent Resources, Inc.
State: WI
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I have been communicating with XXXX, the XXXX, and the CFPB for months going back and forth about the balance they said I owed. I FINALLY got a reasonable offer from them and decided to take and it just to be DONE with them. The last rep emailed me on XX/XX/2015 to say it would be XXXX days until the Recovery Dept had the adjusted balance and I could set up arrangements on the {$240.00} as I requested. My next communication about this was a call I received was from Convergent Outsourcing. When was it placed there? If it was after XX/XX/2015 why would it be placed there with that balance? Why would it be placed there without any attempt from them to collect the {$240.00} I agreed to pay, when I asked to set arrangements. The convergent collector was rude, and was trying to ask probing questions when I ask where she was calling from instead of just telling me and huffed and puffed when I asked for the balance, her and the letter that I received ( attached ) the same day both told me I owed {$620.00}. Told her to talk to her client and call me when they have the correct balance. I then emailed the rep from XXXX the same day, XX/XX/XXXX, asking her why. Why did n't the recovery department try and contact me? Why did it go to collections with the wrong balance XXXX days after she told me it would take XXXX? I heard nothing. I continue to get calls from the collection agency. Today I called XXXX recovery Dept they tell me they can see the correct balance, and that the collection agency had the wrong balance. They said a balance adjustment was requested XX/XX/XXXX, the day after I emailed the rep. Meaning, the rep did n't update my balance at all on the XX/XX/XXXX when she said she did, and instead just sent the wrong balance to collections. She only sent a balance updated once I contacted her via email, once it was already in collections. Now this is negatively effecting my credit, and is being prolong by XXXX as they are stating that I now have to wait another period for this update. They refuse to let me set arrangements with them, even though I told them the collection agency was rude and I wished to set up arrangements that day. At this point I do n't not even know what to say about XXXX lack of service and the lack of urgency in doing the right things, that they are telling consumers they are going to do. I will NEVER do business with them again and will recommend my friends and family NEVER do either! 

emails below : from : XXXX XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; XXXX : XXXX XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; to : XXXXXXXXXXXX : Wed, XXXX XXXX, 2015 at XXXXsubject : XXXX : XXXX : XXXX : XXXX XXXX XXXX XXXX ) mailed-by : XXXX. XXXX, Thank you for your response. 
I have contacted our Recovery Department regarding adjusting your balance owed. 
In approximately XXXX business days the information will be updated to reflect the corrected balance of {$240.00}. 
Any payment arrangements can be made with our Recovery Department at XXXX after that time. 
Thank you again for contacting the XXXX XXXX Executive Office. 
Sincerely, XXXX : XXXX XXXX XXXX XXXX ; XXXXXXXXXXXX & gt ; to : XXXX XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; date : Wed, XXXX XXXX, 2015 at XXXXsubject : RE : RE : Re : XXXX XXXX ( XXXX ) mailed-by : XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; XXXX XXXX ( 7 days ago ) to XXXX has been 14 days and I finally got a call from your collection agency. They are still trying to collect on the incorrect balance, which I will be reporting. You advised it would be updated within XXXX days, it again has been XXXX. Please contact them to update balance

Company response to consumer: Closed with explanation