BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2022-06-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OK
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act XXXX  Account XXXX XXXX XXXX account # XXXX, XXXX XXXX XXXX Account # XXXXXXXX XXXX XXXX  XXXX Account # XXXX, XXXX XXXX XXXX Account # XXXX, XXXX XXXX XXXX Account # XXXX, XXXX XXXX XXXX Account # XXXX, XXXX XXXX XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to Privacy.

15 U.S.C 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 

XXXX XXXX XXXX # XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX & XXXX # XXXX XX/XX/XXXX # XXXX These accounts have violated my rights to privacy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-26
Company: Paypal Holdings, Inc
State: WA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Overdraft, savings, or rewards features

Complaint:
PayPal did not grant me the promotion to which I followed the terms and conditions to the T. I successfully argued that I did in fact follow all of the terms and conditions and instead of giving me the original credit they offered me a " courtesy '' offer. 

This courtesy offer was extremely dubious. The instructions specifically indicated me to click " get offer '' when there is no such button. When I asked customer service how to use the offer, I was quite seriously told " trial and error '' on a recorded line by a XXXX named XXXX XXXX ID XXXX. I asked her and her previous agent several times quite directly if XXXX was a qualifying Merchant for this offer and neither of them could tell me. I asked for any Merchant that they knew the offer would work on and I was told that PayPal can not confirm or deny any company the offer is valid with. So they have given me an offer with no way of knowing where it will be accepted. It is if as a customer I don't know where I can use it. The company issuing me the credit, paypal, The ledges they have no way to know where this credit will be used and will not substantiate the value of the credit offered. They refused to investigate, raise a complaint, or in any way do more than present me with roadblocks.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-04-24
Company: EQUIFAX, INC.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX XXXX XXXX XXXX have a 30 day late payment against me for XXXXDuring this time we were in a pandemic and arrangements were made.Account was listed as current now its showing 30days late.Can you please remove this entire account from credit reporting agencies due to inaccurate reporting.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/22 I was told by someone at Bank of America, that the check I needed to deposit was going to be available in 24 hours. So I proceeded to deposit my check in my account to cover the items that were going to come through in my account. After my check was deposited I received the notification that it would be 24 hours, to only find out my funds were not going to be available until XXXX XX/XX/22. I called BofA to see if upper management could handle the situation. No one there was willing to get on the phone to call the bank where my check came from. I was told that my items were going to go back with fees. The total of my check I deposit was {$7300.00}. I feel this is wrong and that humans are getting lazy, depending on a computer to decide when the funds are released. Please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-19
Company: U.S. BANCORP
State: AZ
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have attached a letter that i have been a victim of identity theft and fraud in my bank account. I have supplied all documentation to US Bank informing them that I am a victim of identity theft, there were multiple eft ach debits taken out of my account from XXXX XXXX and XXXX XXXX XXXX XXXX. Upon contacting the companies and sending my information over they used my maiden last name different social and other fraud information to obtain 2 rental properties. I have suplied the documents to US bank s well as proof of my residence since XXXX i would like this matter investigated and in the attachments you willl see all of the information supporting clearly this is a case of fraud and identity theft charges started XX/XX/XXXX and ended XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06
Company: Financial Recovery Services, Inc.
State: NJ
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
There were not options for me to pick the correct complaint. 
I had a debt charged off XX/XX/2019 for XXXX Visa, The Bank of XX/XX/XXXX. It was reporting as such on my credit report and I have been slowly working with creditors to get any charge offs settled. The creditor wrote the debt off in XX/XX/XXXXand apparently it went to XXXX XX/XX/XXXX, then in turn sent it to Financial Recovery Services. 
This last company decided to re-age the account putting it on as a NEW collection account thereby dropping my score 45 points! A collection is before a charge off how can these companies ruin peoples credit and make a buck off a charged off debt and report it as if you went delinquent on a new account recently? There is so much compliance and regulation in every other industry and why are these creditors not regulated, constantly hurting consumers, selling debts over and over and even when they paid NEVER updating the credit? Here I am trying to fix my credit and they can just do what they want and ruin it again. I have disputed this over and over and nothing has changed. I want them to put it back to a charge off and I will settle with them but if I do that now it looks like I just paid a new collection again hurting my credit more. Please advised on any recourse. Thank you

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-24
Company: JPMORGAN CHASE & CO.
State: WI
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have been a victim of identity theft. XXXX confirmed, along with several other companies. At many times I've experienced XXXX XXXX charges to my phone. Now {$500.00} is not being refunded by chase as they say its valid. I've supported documents of ftc, wdoj and all credit locked and fraud alert. To top it off I had XXXX play merchant blocked but somehow they got around it. I was told it's very hard to prove. My ip address was not secure because I had no control over it. Somehow over the long term residency I've paid tons of these charges unwilling and disputed. Even a direct email from XXXX saying that I need to tell my bank the charge disputed was a legitimate dispute. They can not take the money then. XXXX XXXX XXXX has been a great help but aside from the submitted valid documents still not refunded the {$500.00}. I'm very broke. This money was for bills and now I'm in alot of financial charges. So I reached out to said merchant. With permission recorded call for bank ect I don't have a mobile XXXX account nor any purchase history. Tried matching transaction numbers and they couldn't. Used personal identification to find last account closed 2017 and was council. I've been hacked in my phone and they don't believe anything. I am not subject to identity theft? That's not ok. I submitted complaints on all charges immediately. Plus nobody will listen to me when I say it was not me. Please help? How can I fix this?

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting Act XXXX Bank Account # XXXX has violated my rights. 

15 U.S.C 1681 Section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A. Section 2 : It also states a consumer reporting agency can not furnish without my written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-24
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
On XX/XX/22 I used the Bill Pay ( Mobile Banking ) service offered by Huntington Bank to send a {$570.00} payment to XXXX XXXX. I have done this monthly over many years. On XX/XX/22 I noticed XXXX XXXX  had not credited my account. I called XXXX XXXX  ( XXXX ) at XXXX and spoke to them for 16 minutes. I was told they did not receive the {$570.00} They were very helpful and open up a incident report. I was going to receive a e-mail that I was reply back to with any documentation etc. Excellent service. I then called Huntington Bank ( XXXX ) and waited on hold for over 45 minutes till I spoke to some one. All they could tell me was that the money was send and to call XXXX. There stance was the money was sent. This call logged a total of 54 minutes. I went to Huntington Bank on XXXX, Ohio ( XXXX XXXX XXXX, XXXX, Ohio ) on XX/XX/22 and spoke to a woman working on the counter. I was again told the money was sent and given documentation of the transfer. ( Huntington had flooding issues etc in XXXX and transaction delays at the same time of my transaction ) She did not seem to care about the coincidence, only that the money was sent. I then went to XXXX XXXX  and spoke to XXXX XXXX ( XXXX XXXX XXXX, XXXX, Ohio ) She was very helpful and offered to assist any way possible. ( I am to send her screen shots of my account to be forwarded to their resolution dept ). She stated that they have no reason not to complete the transaction if the money was sent. I agreed with her its more likely a Huntington issues, but no one at Huntington seem to want to resolve my problem There stance is was that the money was sent.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-26
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I have two XXXX XXXX hard inquiry that I didnt ask for

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-09-19
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: TX
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX USAA Savings Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Re : Acct # XXXX To Whom It May Concern : This letter is regarding account # XXXX, which you claim I have a {$5100.00} charge-off. This is a formal notice that your claim is disputed. 

I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting " validation '' ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you. 

Please also be aware that any negative mark found on my credit reports ( including XXXX, XXXX and XXXX ) from your company or any company that you represent, for a debt that I don't owe, is a violation of the FCRA & FDCPA ; therefore if you can not validate the debt, you must request that all credit reporting agencies delete the entry. 

Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. 

Failure to respond within 30 days of receipt of this certified letter will result in small claims legal action against your company at my local venue. I will be seeking a minimum of {$1000.00} in damages per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) 4. ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) Please Note : This notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status. 

My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : Cc : Consumer Financial Protection Bureau Cc : Attorney General 's Office XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-26
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I have disputed the referenced accounts to the 3 main credit bureaus and do not owe your company anything. I dont know this company and I do not recall ever having this debt and appears to be fraud, see attached FTC Report. Moreover, no adequate information has been given and noticed these accounts appear to violate my rights as well, per 15 USC 1692 ( e ) ( f ) ( g ). Moreover, you stated the account was verified as accurate by law 15 USC 1681 ( e ). Per 15 USC 1681 ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. Investigations weren't completed as described by law and no factual information should be on credit reports. Im requesting the removal of accounts and/or monetary compensation due to violations of my rights. Im currently seeking litigation regarding consistent harassment, unfair debt practices, adding without my permission/authorization within 5 days, and more. As the original creditor, only I can validate the debt therefore Im requesting removal and this account violates my consumer rights in several ways. Please remove and provide some updates within 4 days of receipt, as this has been ongoing for over 3-4 months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-09-19
Company: Fidelity National Information Services, Inc. (FNIS)
State: UT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
CHEXSYSTEMS INC. IS REPORTING FRAUDULENT BANK ACCOUNTS AND FRAUDULENT INQUIRIES ON MY CHEXSYSTEMS CONSUMER REPORT, DAMAGING MY NAME AND CREDIT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-24
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the fair credit reporting act XXXX accounts XXXX, XXXX, XXXX, XXXX, has violated my rights. 
15 U.S.C 1681 section 602 A States I have the right to privacy. 
15 .U.S.C 1681 SECTION 2 : It also states a consumer reporting Agency Can not Furnish A Acct without my written instructions. 
please include accounts below also. 

XXXX  Account Name : XXXX Account # : XXXX XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXXXXXX XXXX XXXX XXXX Account # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXXXXXX XXXX  Account Name XXXX XXXX CRED XXXXXXXX XXXX  Account # XXXX XXXX XXXXXXXX XXXX XXXX XXXX  Account XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXX XXXX  Account # : XXXX XXXX XXXX XXXX XXXX Account # : XXXX Account Name : XXXX  Account # : XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX Account # : XXXX XXXX XXXX XX/XX/XXXX : XXXX XXXX  XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XXXX XX/XX/XXXX : XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX : XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX CO XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XXXXXXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XXXX XXXX XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX XXXX XXXX XX/XX/XXXX : XXXXXXXX XXXX XXXX XX/XX/XXXX : XXXX XXXX XX/XX/XXXX : XXXX XX/XX/XXXX : XXXX  XXXX XXXXXXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX : XXXX XXXX XX/XX/XXXX :

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-07-27
Company: National Credit Systems,Inc.
State: NC
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Notification didn't disclose it was an attempt to collect a debt

Complaint:
Back in 2018 i moved out my very first apartment in XX/XX/2018 my lease was ending in XXXX and the rent was XXXX when i was leaving it was agreed upon with the manager at that time that if i turned in my keys XX/XX/XXXX by like XXXX or XXXX then they wont consider it a breach since my lease was almost over. we live in a military town! one of the biggest so if you dont move when you can you will not be able to due to over population. i didnt want to stay due to countless of times my rent was never " received '' and we paid by money order in person. which never made sense to me. and sometimes i had to pay double rent just cause they say theres no record. i wasnt the only tenant with this problem and they was upping our rent as well so a few of us moved around the same time to another neighborhood. it got to a point i was getting behind other bills and sometimes had to suffer with no lights or phone due to it and i was a new mother. my daughter wasnt even one yet. i was young and it was my first ever place so i took there word! never knew about getting stuff in writing for documentation at the time but now i do. I was never informed about fees and of course i never got my deposit back which was expected! just last XXXX, i got a notification from credit karma about a new debt collection. at first it never said anything except the debt collection agency. it took months to even figure out what it was. i contacted them to let them know and they said " they doubt anybody would tell me that '' they are now under new management and also controlled by a computer! And now its states i owe about XXXX to them which dont even make sense! they just said a clean up fee which wouldnt even be that much and my rent was only XXXX as well. recently i been trying to move to relocate for work and my lease is almost up and i cant even do that cause of this. the disputing multiple times wont even work and im running out of time. i live too far from my job and not getting any resolution on this

Company response to consumer: Closed with explanation