BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2017-06-05
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
According to NY State law, reporting agencies must remove paid charge-off accounts 5 years from the moment the account went first delinquent. Experian does not seem to comply with the NY ruling. Experian recognizes the DOFD and settlements instead of the charge off date and full payment.. <P/>Account # XXXX ( opened on XX/XX/XXXX ) was removed from XXXX and XXXX as per NY state law. Experian is still showing this negative item. <P/>XXXX ( opened on XX/XX/XXXX ) was removed from XXXX and XXXX as per NY state law. Experian is still showing this negative item. <P/><P/><P/>Experian needs to comply with NYS laws and not interpret their own ways of handling this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2019-12-09
Company: DISCOVER BANK
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Discover card is charging me for a returned payment they sent to me in check form. This check was unfortunately sent in concert with my bank deauthorizing the payment too, so it was an error. I communicated several times via phone with Discover immediately upon receiving the check, as well as after, including today prior to resorting to a complaint. I was told to not worry about the check and that it was null and void, so I destroyed it as instructed. I was told my account was on hold for review for up to 4-5 business days. Its been two or more weeks. I have been unable to view my account or get a current balance. I was told today that my balance is double what the activity warrants. I am sure the returned payment has been charged to my account despite multiple attempts to communicate this error to customer service. Instead, Discover sent me a verification request from XXXX  requesting personal tax information from the IRS. This feels like my debt is being held hostage as I am unable to access my account, Im given inaccurate balance, as well as being told my account is past due and accruing fees when Im not allowed to make payment unless I give IRS information. They have threatened to close my account if I do not comply with their request for IRS information. This is predatory and very disconcerting considering I have a long, healthy relationship with Discover until this. Please help!

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-05
Company: Miller, Stark, Klein and Associates
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened to sue you for very old debt

Complaint:
This illegal communication occurred toda y (    XXXX   XXXX    2017 ) . Other than the date, this complaint is identical to : Complaint number :  XXXX  submitted to CFPB :  XX/XX/2017    -- -- -- -- -- -- -- - Received a call on my mobile phone from a local number I did not recognize (  XXXX  ) and let it go to voicemail. The voicemail revealed it to be a " robocall '' and the transcript of that message is as follows : " This message is intended for  XXXX   XXXX   XXXX . [ sic ] I 'm calling regarding some pending complaints here that 's been filed in our offi ce. Press 1 now  to speak with a live agent or to contact our office at a more convenient time please dial  XXXX . Thank you in advance for your cooperation. '' According to information found online this number i s Miller Stark Klein & Associates  ( http : //millerstarkklein.com/ ), a debt collection firm. I have not had any business dealings with this firm. Further, I have no debt which could be legally collected. Their statement about " pending complaints '' seems to indicate a pending legal action.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-07
Company: Rent Recovery Solutions
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
I moved out from an apartment near the end of last year. The then-property manager ( I do not know if she still works there ) had my phone number and email, and we were friendly at the time ; I trusted that if there were any issue the company would reach out to me. 

I found out several months later that I had a collection on my credit report when I applied for a loan to finance a personal project and was rejected due to it. This took me by surprise! I went and ordered my credit reports and discovered that Rent Recovery Solutions had reported a past-due balance to XXXX. At first I was confused, as I had given the property manager my final rent payment before I left. I mailed requesting more information and received the documents explaining the alleged " cleaning fee '' and " trash service fee ''. The problems with this are several : XXXX ) No attempt was made to contact me regarding this alleged debt for several months after it was reported to XXXX. If the company was sincere in believing I owed this amount, I would expect that they would behave as collection agencies generally do and attempt to contact me. I construe this an awareness that this debt is not really mine and that Rent Recover is willingly engaging an extortionate exercise. 

2 ) The lease document provides no fee schedule, no obligation to pay fees of this type, or any other language that would create a financial obligation that could result in a debt of this type.

3 ) Even ignoring the above, there is no justification provided for the listed amounts - rather than an invoice for the services provided from a reputable vendor, the numbers have simply been conjured out of thin air. The mere assertion of a debt does not create one.

4 ) Even ignoring the above, the amount would be incorrect, as it has clearly not factored in the {$300.00} security deposit which I paid to the property when I began my lease. 

Despite the obviously deficient documentation, complete lack of meaningful collection activity before I learned about this, and other issues, Rent Recovery did not budge when I sent them my documentation request and advised them that the debt was not mine. In fact, despite knowing the debt in dispute, they reported it to XXXX while I was in the process of disputing it with XXXX! 

In summary, this debt is demonstrably invalid and not mine, and yet Rent Recovery Solutions persists in attempting collection on it.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-18
Company: Experian Information Solutions Inc.
State: AL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I noticed that there are 8 outdated accounts listed on my credit report. I would like for these accounts to be removed by guidelines of the FCRA. The accounts that are listed are very outdated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: ALLY FINANCIAL INC.
State: NV
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.

I have a loan with ALLY FINANCIAL. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. As you can see, I have always had a terrific payment record with this company. I tried contacting the XXXX and XXXX Credit Bureaus with no successful resolution. There was definitely an error on their part. Investigate and update the current status to reflect accurately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-07
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I noticed this problem in XX/XX/2022 " I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the Federal Trade Commission, and I also have enclosed copies of the Federal Trade Commissions Identity Theft Affidavit. Please delete the items as soon as possible

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2017-06-05
Company: SYNCHRONY FINANCIAL
State: CO
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem when making payments
Sub-issue: Problem during payment process

Complaint:
XXXX ( Synchrony Car Care ) Charge of {$1700.00} on acct. Interest {$280.00}. Charge of {$25.00}. Payments of {$1000.00}. Co. claims balance of {$1400.00}. CS and CEO office not helpful. Initial charge on XXXX XXXX, 2016 of {$1700.00} and {$1000.00} payments made. " Deferred interest '' added in for the amount of {$280.00}. Evidently another care of {$25.00}. Payments made online from personal bank account. I called CS this date to clarify and CS related they are unable to access payments but balance of {$1400.00} was correct and due. When asked to transfer to supervisor put on indefinite hold and never answered. Called office of CEO - receptionist referred back to CS general number claiming no alternative to contact accounting department. Called back - operator claimed CEO 's name not available to general public. Company trying to collect {$540.00} in excess of debt. My sense of the company when trying to resolve this was it is somewhat of a game for them and perhaps a business tactic to overcharge consumers. THE COMPANY OFFERS NO VIABLE MEANS OF RESOLVING COMPLAINTS ON THEIR WEBSITE, IN TELEPHONE CONTACT, ETC.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-08-24
Company: Early Warning Services, LLC
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
On XX/XX/2015 XXXX XXXX XXXX force closed my checking and reported to EWS that they closed my account for transacting in an improper manner which is untrue. My EWS report has a XXXX balance but it 's stopping me from opening an account being that I ca n't get it removed by EWS.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: ACIMA CREDIT, LLC
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. 

The XXXX Credit Bureau is reporting inaccurate information on ACIMA CREDIT XXXX XXXX XXXX Balance {$0.00}. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
The auto loan amount and terms have changed. The agreement is currently involving an amount due of under XXXX dollars to be paid off in monthly installments of XXXX dollars over three years. I have agreed to these terms and had made loyal payments for several months now. The balance reflected in my credit reports shows a past due amount ( but yet written off ) of over XXXX dollars. This is damaging my score. It needs to be updated immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-04-07
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
Capital One Auto Finance XXXX My vehicle was repossessed for non payment. However I was granted payment extensions for the unpaid months. My car was repossessed without reason after two months despite me having extensions. The company claims that I received 4 extensionsit was also stated by the company that I had three missed payments. They also stated that during the time of extension there were 4 insufficient funds transactions. Which were during the extension period. My last payment was made in XX/XX/2020 and my car was repossessed in XX/XX/XXXX If I was granted 4 extensions according to CAPITAL ONE auto finance. Why was my car repossessed after only 3 months. My car was sold for about XXXX leaving a balance of about XXXX left over. I am currently unable to refinance a vehicle and this is a derogatory mark on my credit. I attempted to settle but I didnt have the funds

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: Medical Data Systems, Inc.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.

Despite the multiple previous written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. They failed to comply with air Credit Reporting Act, 15 USC sections 1681i within the time set forth by law and continued reporting of unverified ( erroneous ) information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. 

MEDICAL DATA SYSTEMS I XXXX Balance {$430.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: BMW Financial Services NA, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Title loan
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. The 3 Credit Bureaus are reporting inaccurate information on BMW FIN SVC ; this is in violation of the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file. Below are the lists of the erroneous accounts reporting on my Credit Report : BMW FIN SVC XXXX XX/XX/XXXX {$17000.00} ; BMW FIN SVC XXXX XX/XX/XXXX {$58000.00} ;

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-15
Company: SYNCHRONY FINANCIAL
State: FL
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
account was obtained by someone who used my identity, please remove this account from all credit reporting agencies and all negative remarks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-15
Company: EQUIFAX, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX , NY  XXXX  (  XXXX  )  XXXX   XXXX  XXXX  XXXX  SS #  XXXX  Re :  XXXX   XXXX   XXXX  Equifa x To Whom It May C oncern : I am requesting that a dispute be initiated for a   XXXX    XXXX    XXXX    XXXX   XXXX  account. Account list account is closed I continue to dispute the validity of this account I request that the account be deleted from my credit report. Can you also verify and forward me a description of the verification method and method for verification? Can you notify me of the outcome of this correspondence?   Thank you Sincerely,

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-05
Company: ENCORE CAPITAL GROUP INC.
State: GA
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
on   XXXX   XXXX  2017    i recieved a letter from midland funding llc. about a credit debt thinking it was a scam i ignored it. went to apply for auto loan and was denied due to collections ( midland funding llc. ) I went on to the credit beauro 's sites and posted disputes not one but twice after midland funding refused to accept the fact i had disputed it as fraudulent i called them and they did not want to listen as i told them if was a fraudulent account and the bill was not mine far to say they said i would have to have proof well i filed with the federal trade commission identity theft.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-11-15
Company: Torres Credit Services, Inc.
State: NV
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I DID NOT SET UP THIS ACCOUNT. THIS ACCOUNT IS FRAUDULENT. IT NEEDS TO BE REMOVED FROM MY CREDIT REPORT IMMEDIATELY.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-18
Company: EQUIFAX, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Was not notified of investigation status or results

Complaint:
I have been disputing an account XXXX XXXX that Equifax as on my credit report. This account does not belong to me. Ive requested for the last two years that Equifax send me proof that this is my debt but they still have not done so. XXXX XXXX does not handle my student loans. Ive spoken to a representative at XXXX XXXX which is now known as XXXX XXXX that informed me that I do not have an account with them. So which company is Equifax reaching out to, to attain there verification of this debt? According to the Fair credit report act, credit bureaus are to provide proof when a debt is listed as verified and Equifax as failed to do so.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-11-15
Company: TD BANK US HOLDING COMPANY
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
Target is reporting 2 late payments from 2020 & I was not late the lady took the wrong account number, it was off by one number

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2019-12-09
Company: The Phoenix Recovery Group
State: TX
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
PHOENIX RECOVERY GROUP XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX PRG report to my credit a debt of XXXX from XXXX XXXX XXXX XXXX ( an apartment complex ). they're trying to collect the remaining month of a apartment lease agreement, that was paid in advance, deposit, and two month. the lease was broke, because they lied, charging the money before showing the apartment, and the showing a demo and renting after get paid a different one, all dirty, with broken appliances and holes in the sink. the lease was terminated by CAUSE ( as is legally permitted for fraud and misrepresentation ) with two month paid in advance. the law of texas all forbid a landowner to charge for the remaining month of a lease, they have to do the " best effort '' to rent the property and then and only then charge for the empty months. 

the lease contract violates the Texas Law as stated, therefore is automatically void, not valid. 

I don't acknowledge the debt, and surely i don't owe or have any relationship whatsoever with PRG. i placed a cease and decease record with them, i want the record removed from my credit score.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-06-05
Company: Coast to Coast Financial Solutions, Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have disputed a collection on my  XXXX  report several occasions and have not gotten a resolution. I paid a collection from  Coast to Cost for {$240.00} ( {$250.00} w/ fees ) on   XXXX   XXXX ,    2016. It is being reported on my   XXXX   report as being open and the full amount owed. I called Coast to Coast and th ey report the account as closed and say that  XXXX  never contacted them in regards to the dispute I filed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation