Consumer complaint received 2017-05-19
Company: ASPIRE FINANCIAL INC.
State: NY
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
After reaching out to  XXXX   XXXX  in   XXXX   XXXX   we disclosed our circumstances that prior to being married my wife had a deed in lieu of foreclosure in   XXXX   XXXX  . We also gave our credit information so that hey had a full credit history. He told us that we can still be eligible for an FHA loan. We found a home that would be completed in  XXXX  or   XXXX   XXXX   so we contacted  XXXX   XXXX  of Texas Lending. He then sent us a preapproval for a loan on   XXXX  . we watched out home be built for the next 3 months. In   XXXX   XXXX   we notified Texas Lending that our closing date would be   XXXX   XXXX   XXXX  . Once the loan was sent to processing the processing agent   XXXX   XXXX   contacted us and asked for supporting documentation. We sent all of the information asked for. After I complained about the disorganization and inability for  XXXX   XXXX  to contact us in a timely manner we were left at the week before closing with no closing disclosure for the original closing date of   XXXX   XXXX  . We were then sent a closing disclosure on   XXXX   XXXX   XXXX   for a closing date of   XXXX   XXXX   XXXX  . On   XXXX   XXXX    ( the day before closing )  at   XXXX   XXXX   we were suddenly asked for a letter of explanation for the deed in lieu of foreclosure and supporting documents. We were never asked for these documents in the numerous correspondences we have had with Texas Lending representatives neither  XXXX   XXXX  nor  XXXX   XXXX . We submitted the letter that same night with supporting documents. We also submitt ed one  more supporting document on the morning of   XXXX   XXXX   XXXX   at   XXXX   XXXX  . So once again closing could not happen. We waited patiently to hear back from someone on   XXXX   XXXX   XXXX   no one called or emailed to say the documents were received, sufficient, or submitted. While receiving calls and emails from the builder and insurance agents wondering what is going on because no one from Texas Lending has returned their calls in an effort to stay on top of things for closing. On   XXXX   XXXX   XXXX   I continuously tried to call  XXXX  and  XXXX  and was not able to reach neither  one. I f inally got in touch with  XXXX  at around  XXXX . She told me that she submitted the information we sent on   XXXX   XXXX   and   XXXX   to underwriting that morning   XXXX   XXXX  . She also told me that she will reach out to underwriting at  XXXX  and will get back to me. I received no call back so I called numerous times and was not able to reach anyone. I then called Texas Lending and asked to speak to a supervisor. I was given a supervisor by the name of  XXXX  he told me that he will look into the loan application and will call me back. About  XXXX  mins later I missed a call from  XXXX   XXXX . I listened to the voicemail which he stated that the loan was not approved and there is nothing he can do. This was very upsetting to me because nothing was an issue until after I complained about the handling of the loan. The company preapproved us knowing that there was a deed in lieu of foreclosure and knew that my wife had extenuating circumstance s (  medical issue that reduced her yearly salary by 20 % ) that would allow us to apply 6 months earlier then the 3 year waiting period for the FHA. They also had full access to our credit reports and knew my wife was reestablishing her credit and raising her  credit score .

Company response to consumer: Closed with explanation