Consumer complaint received 2016-03-23
Company: WELLS FARGO & COMPANY
State: NC
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I 'm an accountant and deposited a {$4800.00} check received for Client # XXXX, I also do the accounting for Client # XXXX. Client # XXXX and Client # XXXX are competitors and completely unrelated, and up to this point unaware that I handled each others bookkeeping. I am a signer on Client # XXXX account, but not on Client # XXXX. 
The teller deposited a check made out to Client # XXXX into Client # XXXX 's account, even though the check was endorsed " for deposit only and Client # XXXX 's account number ''. When a vendor tried to cash a check and the money was not in the bank we went Online and discovered the error. We tried calling the bank for over an hour and the phone was never answered. Wells Fargo Customer Service attempted to call for over an hour and a half and never got through. Customer Service suggested I withdraw the {$4800.00} from Client # XXXX and deposit into Client # XXXX account. I refused to withdraw money from Client # XXXX because I had not made an error, the bank had simply put the money in the wrong account, and just because I was a signer on the account they put the money into did not give me the right to take money out. I was simply the carrier, my client had asked me to deposit his check into his account, the bank deposited the check into someone else 's account. 
Customer Service had me drive to the branch ( XXXX miles ) because they were unable to contact them by phone. When I arrived at the bank the head teller corrected the mistake, but then doubled the amount of the deposit. The bank manager suggested they could give me free deposit slips to compensate for the error. Here 's what I feel they did wrong : 1-Teller did not verify name on check with the account it was being deposited to. 
2-Teller did not verify account number on the back of the check with account deposited to. 
3-Branch does not answer incoming calls. 
4-Customer Service Rep unable to rectify error even though she had images of the check. 
5-Customer Service suggesting I withdraw funds from someone else 's account, that the bank had deposited to in error. 
6-Customer Service issuing a reference number while the problem was being investigated, even though she had all the facts. 
7-Client # XXXX had access to the image of the check made out to Client # XXXX violating Client # XXXX 's privacy, for he now has all the information for Client # XXXX 's account, amount of check, the vendor whom the check was from. 
8-Has violated client # XXXX privacy by suggesting I withdraw the funds and disclosing the balance in the account unrelated to the deposit. 
9-Asking the customers accountant to drive to the branch because they would not answer the phone. 
10-Caused a difficult situation between my clients and myself, for the only connection I had in this situation was being the driver of the check. By the teller automatically attaching a deposit I brought to the bank to another account that I was a signer on she linked XXXX competitors that have lost trust in our relationship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation