Consumer complaint received 2017-02-08
Company: Navient Solutions, LLC.
State: OR
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Don't agree with fees charged

Complaint:
I took out a parent plus loan so my daughter could attend XXXX XXXX of XXXX XXXX. When the loan was taken out I was told by the financial aid director that the checks will be sent directly to them due to problems in the past where they never received the money from past student that decided to not attend. XXXX XXXX XXXX financial aid director said that she would send me a check for the amount I took over school cost to pay myself back for purchasing my daughter 's XXXX. She said XXXX would need to complete so many hours before she could send me the money ( ca n't remember # of hours ). She did n't advise me of the name of the loan holder I would be going through. I got a few emails saying I owed Navinet over {$700.00} and need to pay right away. The emails did n't say what school they were for, so I figured tahey were some type of scam. I think I got a few possible calls from Navinet but still I felt this was a scam. Then in mid XXXX I received a letter stating I was going to be sent to collections. Even on this letter the school name did n't appear. I asked my daughter if this was who she had her loan through. She advise me it was not her lender. I decided to call to see what this was all about since they keep on trying to contact me and also said I would be sent to collections. When I called I spoke to XXXX, I asked if this was the loan for my daughter 's XXXX. She advised me I was behind {$770.00} on the loan for {$17000.00}. I asked why the loan owed was that amount when my daughter only attended for 6 months was on XXXX for 6 months then forced to withdrawal due to a medical condition. She proceeded to tell me that they sent me the check for the amount of my loan. I told her I never got the check that is was sent to the school. I asked what address they sent check to? She gave my home address XXXX XXXX XXXX XXXX XXXX XXXX. I told her that was a lie. She said they only pay check to the borrower. I told her that they never sent me the check. Also I never cashed a check from them. I only got a check from the school after for the amount I borrowed to pay myself back for her XXXX I asked for copy of front and back of check. She put me on hold then told me they were n't allowed to do that, they could only send it to the borrower. I said I am the borrower, and they are legally able to provide that to me. She said get copy from the school. I said if check was sent to me and cashed by me why would the school have copies. I told her they did send it to the school directly and not to me the borrower. She argued with me it was sent to me. I asked why they would send the full amount of the loan when she was only attending for 6 months plus the school also took money from my daughter 's loans she took out. I asked for a supervisor she refused to do so each time I asked. I got tired of arguing with her and said I was out on a XXXX and unable to pay at this time. She set up a forbearance to hold my payments until XXXX 2017.

Company response to consumer: Closed with explanation