Consumer complaint received 2015-09-10
Company: WELLS FARGO & COMPANY
State: FL
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
Wells Fargo purchased XXXX of my student loans and they have been actively harassing my family. I can no longer talk to my mother and I have two more years of school left. Here is a break down of what they have done:1. Purchased a loan that was sold to more then XXXX bank ( from XXXX ). Several different groups have tried to collect up to XXXX different loans from XXXX. There was only XXXX loan from XXXX. 
1a. I had to remove a personal phone because of the non-stop phone calls. Up XXXX XXXX calls per day ( While I was in school full time at XXXX ). 
2. Original Bank lied to me about the loan in order to trick me into a co-signer. I had the loan without a co-signer. I was told that I should put another person on the account to lower my interest. The interest was never lowered. 
2a - Wells Fargo has refused to provide information on charges, fee 's or price that the loan was purchased at. Loan has more then doubled in a few years - all while I have been a XXXX XXXX. ( original lender was closed due to predatory lending ) 3. Well 's Fargo refused to accept that I was a full time college student in XXXX and put false reports on mine and my mother 's credit report. My school notified me that the bank have XXXX access to find my school status. Well 's Fargo refused my paper work ( sent XXXX times ). Well 's Fargo created additional ( not required ) steps in order for me to " fit '' into their full time student deferment program. ( no other bank has asked for these additional steps ) 4. Wells Fargo attempted to collect payment just two days before I started back into school ( XXXX ). I only had a one month break between schools. They refused my school status. 
5. Wells Fargo refused to work out an acceptable payment plan unless I paid them XXXX the amount of money that I make in a month. *** I became homeless in XXXX until XXXX. Well 's Fargo has to remove my mother 's false information reported on her credit report, but refuse to correct mine. 
7. Well 's Fargo has treated to access my mothers retirement account. 
8. Well 's Fargo has demanded payment for XXXX XXXX, XXXX and I only graduated 2 weeks ago. 
9. Well 's Fargo has refused to give me a XXXX day deferment because I am going back to school full time on XXXX XXXX, XXXX. Well 's Fargo provided me deferment paperwork to have completed when I get accepted into the program, this paper was fraudulent and a lie. The paperwork can not be filled until class starts. 
11. Today, XXXX XXXX, XXXX at XXXX I called and asked for a XXXX day deferment to get paperwork field with full time school status. 
Well 's Fargo refused. ( well 's fargo is the only bank that has refused this request - no other bank has requested paperwork ) 12. Well 's Fargo has destroyed my relationship with my mother. For months we have been trying to work with Well 's Fargo and they have only lied. 
13. Well 's Fargo refuses to " allow '' me full time status after XXXX, XXXX and I will only be a few months into a XXXX year XXXX program at that time. 
14. Well 's Fargo can take away licensure before I can even finish all of the state boards. They can ruin my life before I even had a chance to find a job. 


I have been seeking help from lawyers and I have been let down. Most lawyers that are claiming to represent students have zero desire to take action and only want to address consolidation of federal loans. 

I have to take a stand against this abusive bank.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation