Consumer complaint received 2020-04-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
Bank of America complaint Letter. 

My Income is very limited to only 1 Income source, my rental Property due to my Stay abroad - XXXX, I have set up the account with Auto pay and timed the payment so that the payment will not be late at the receivers end in order to avoid late fees, ( Credit Cards ) After all Bills have payed with auto pay there are less than {$20.00} leftover until the next billing cycle. 

On XXXX XXXX two payments have been made from auto pay even though the account had not sufficient funds because my Income from the Rental Property was late. 

First of all the bank made 2 payments to the payable accounts even though the funds were not covered. ( I can not withdrawal money if there is no money in the account!! ) it is not their problem if Im late. 
Then they charged me instantly 2 overdraft fees of {$35.00} that has set me back {$70.00} more in the negative and was the beginning of a given down ward spiral. 
I reacted instantly and made a transfer on the same day to cover the negative balance the very next day. The system was still showing all funds in a processing mode but not registered my transfer until the XXXX  I called ( 72 Min of hold time ) and explained the situation and that it is very crustal that I get a refund for the {$70.00} but there is a computer system that evaluates if you eligible for a refund or not, I was denied, witch resulted in an endless disaster and constant late fees. 

I need your help, please I can not recover from this I called so many times Bank of America but I get no help all they tell me these are correct charges and fees, sorry for the inconvenience, can I help you with something else, and then they ask to be evaluated on how good they were. 

They have charged me since XXXX XXXX up to the XXXX a total 15 Overdraft fees resulting in an amount of {$520.00} Just now an issue were I got charged a 35 $ fee, the Banks transfer funds page is out of service since last week when I need to make a transfer to avoid a bank fee, and its till not working today XXXX see photo, I also called ( 52 Min hold time ) about that and got rejected for a refund. 

I have a Family with XXXX Kids and this is not easy I am a responsible person and pay my depts but these kind banks are the ones they give you no help the opposite they destroy you financially when you need help the most and charge you more and more fees. I would be up to date with may payments but now I am in a complete financial disaster having no choice to file for bankruptcy if I dont get any help with this issue. 
Not only Im behind with payments witch accumulate even more fees but they are also responsible to ruin my credibility and credit score. 

I am with Bank of America since the beginning ( former XXXX XXXX ) for over 20 years and also have a House mortgage with them and not missed a payment. 

Also the App and website are not stable and I show a lot of Temporarily out of Service Wen I call to request a refund and explain the situation, they due not make a decision based on your case it an automated system that clears or denies the refund. 

Please Help Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief