Consumer complaint received 2016-02-24
Company: SYNCHRONY FINANCIAL
State: MI
Product: Credit card
Issue: Other

Complaint:
I purchased a room size air conditioner from XXXX XXXX in XXXX XXXX, Mi XX/XX/XXXX. The store credit card was issued initially through GE Capitol bank whose accounts were purchased at some point by Synchrony Bank. The complete balance for the transaction was XXXX as evidenced by the total amount owed on my XX/XX/XXXX statement ( see attached ). I paid the total amount due in full, 22 days later, on XX/XX/XXXX ( see attached ) and the ACH payment cleared my bank on XX/XX/XXXX ( see attached bank printout ). 
Starting XX/XX/XXXX, they ( whichever bank " they '' were at the time ), started adding {$2.00} finance charges to a {$25.00} late fee on to my account despite it not being " late ''. Ultimately, I reached an agreement with them on XX/XX/XXXX and noted the " waiver of late fees '' on a computer note that day ( see screenshot from my pc ). 
Subsequently, despite being wrong and agreeing to remove the unjustified late fees, they intentionally reported the incorrect and damaging consumer credit information to the Experian and Transunion Credit bureaus. This blatantly incorrect information was then re-reported by Experian and TransUnion to the XXXX XXXX base and was contained in a XXXX data base report to both " The XXXX ( XXXX ) " and my current auto insurance carrier, " XXXX XXXX XXXX XXXX '' respectively as recently as XX/XX/XXXX. 
Subsequently, my carrier ( XXXX XXXX XXXX ) and also " XXXX XXXX '', from whom I was seeking a more competitive auto insurance rate, both cited the erroneous information provided by the credit bureaus as being legitimate evaluation criteria which they termed " reason codes '' or " attributes ''. These reason codes or attributes were used either by XXXX XXXX in calculating a faulty, contrived " insurance score '' or were provided to the Insurers themselves for the same purpose. 
In Summary, whereas this scenario is the tip of an iceberg for me, the actions of all the parties above, passively working together, without any cross-checks on their practices, had the net effect of allowing them to assert their claim that " my insurance score '' is excluding me from qualifying for a lower insurance rate to which I would have been otherwise qualified to receive. 
For those who do n't know what " an insurance score '' is or how it is used to justify raising ones auto insurance rates, I will put it into proper context. In this case described above, it means that because I financed an air conditioner and the finance company entered incorrect payment data in a database, it then means I am just a little bit more statistically likely to crash my car. 
Despite weeks of working to correct this problem, no one at XXXX XXXX, GE Capitol, Synchrony Bank, XXXX XXXX " XXXX XXXX '', The XXXX XXXX XXXX, or XXXX has taken responsibility for their part in this fiasco and has felt any real responsibility to assist in correcting this situation. 
This information is true and can be verified true as I have attached all supporting documents. I want this account to be published verbatim ( without the identifying information in the attachments ) as the companies involved should bear the brunt of any possible consumer backlash against their careless business practices.

Company response to consumer: Closed with non-monetary relief