Consumer complaint received 2022-12-07
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Hello I am been banking with Wells Fargo for over XXXX. I had a XXXX problem in the last withholding funds in the amount if {$10000.00} but had it resolved after being contacted from administration department sending the apologies for the mix up. 

This time around I was a victim of a business fraud totally close to $ XXXX in my money and friends and family, as we seemed to help grow and expand a business. 

After upon further searching and speaking to my business lawyer he said that bank should be able to refund my transactions and since everything was done through my debit card. Which states on their website that I am protected. All the transactions were done through a third party merchant XXXX, which also states on their website that I am eligible to dispute transactions that were done from my Debit card on file. 

On XX/XX/XXXX I sent email to XXXX with the following information about the business, the owner of the business and what took place prior seems below : XXXX XXXX Department, I met XXXX XXXX XXXX of XXXX XXXX XXXX on XX/XX/XXXX on his business XXXX website. The following photos will explain why I am asking for disputes to be filed on all of his charges, as his business completely disappeared from XXXX and other platforms. XXXX made countless of efforts on how we would be returning all of funds for the services he provided due to none of the services being rendered. 

His company has cause a lot of loss, family and personal friendships to be destroyed. 

Please see PDF screenshots below including an extra email with the same claim reference mention above. I am looking for the bank to help we this, as I believe I have been a victim of business scam. 

See attachments I also followed up with another email pertaining to all the transactions took place between XX/XX/XXXX to XXXX of XXXX which are the following : XX/XX/XXXX - {$490.00} XX/XX/XXXX - {$40.00} XX/XX/XXXX - {$3000.00} XX/XX/XXXX - {$250.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1500.00} XX/XX/XXXX - {$220.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$300.00} XX/XX/XXXX - {$3000.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$1400.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$150.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$150.00} XX/XX/XXXX - {$800.00} XX/XX/XXXX - {$20.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$650.00} XX/XX/XXXX - {$30.00} XX/XX/XXXX - {$1500.00} XX/XX/XXXX - {$260.00} XX/XX/XXXX - {$2400.00} XX/XX/XXXX - {$75.00} XX/XX/XXXX - {$2700.00} XX/XX/XXXX - {$90.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$900.00} XX/XX/XXXX - {$20.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$2000.00} XX/XX/XXXX - {$2000.00} XX/XX/XXXX - {$2700.00} XX/XX/XXXX - {$650.00} XX/XX/XXXX - {$4500.00} XX/XX/XXXX - {$1800.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$2500.00} There were some disputes that were submitted and actually were returned in my favor. Which Wells Fargo returning some funds totaling around {$8100.00} in returns. I decided the remaining after cease of communication from the business owner after he stated he would return my funds, and then told me to go through my bank since I was protected from the charges. 

After waiting countless days for a response from the bank, on XX/XX/XXXX ( 7 days after no response from submitting my claim ) I spoke to disputes department which in return stated that they will not return any funds and will reverse the closure dispute I did in past despite all of the evidence submitted including the business owner website, social media, and later found out there was scam page from the business which I also forwarded. This has cause numerous of financial struggles, which also includes my bank account being overdrafted {$8500.00} for the last 38 days til this writing. My lawyer has told me to go through this route first before filing legal actions and sue going after the bank fdic insurance, I feel Welks Fargo takes advantage of the consumers because of their lack of laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation