Consumer complaint received 2019-03-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
Last year Wells Fargo ran an article in The XXXX XXXX stating that they had incorrectly foreclosed on several homes from XX/XX/XXXX to XX/XX/XXXX, as a computer glitch on loan modifications caused them to deny these people loan modifications. ( XXXX ). Since this applied to me I called them.After several discussions on the phone spanning several months of delays on their part, they sent me a letter stating they had not made any mistakes on the denial of my loan modification back in XX/XX/XXXX.In the denial letter dated XX/XX/XXXX they stated that it was determined that I could not afford a repayment.Therefore I would not be included in their settlement efforts. ( in their original denial letter dated XX/XX/XXXX they stated that my pending loan modification required approval from the investor that ultimately owns my mortgage, and the investor has declined the request to modify my mortgage??? ). Their XX/XX/XXXX letter of denial misses all of the following facts of my XX/XX/XXXX case : 1. I requested with Wells Fargo home specialist XXXX XXXX a 30 year loan in place of my current 15 year loan # XXXX for my rental property at XXXX XXXX XXXX, XXXX, Ca XXXX.XXXX told me that I had to be in the HARP program to get a loan modification??? This was not the product I was looking for, but XXXX instructed me to send in payments for the equivalent of the new 30 year loan while he handled all the paperwork. 
2.XXXX then had me send in mountains of paperwork over the next several months, all the while delaying my final 30 year loan papers I was ready to sign.Earlier the year before Wells Fargo had granted me this very same loan on my property ( home ) at XXXX XXXX XXXX, XXXX, Nv loan #  XXXX. ( Later in XX/XX/XXXX California passed a law against Dual Tracking of loans ). 
3.Since XXXX was having me send in only 1/2 the required payment, Wells was sending me  delinquency notices which XXXX said to not worry about. 
4. As this dual tracking continued, I was instructed by XXXX to quit sending in payments at all.This concerned me, so I contacted Senator XXXX XXXX off to help me with this.XXXX XXXX and I then began working with several Wells reps like XXXX XXXX and XXXX XXXX -- Executive Mortgage Specialist.Again, XXXX and I sent in all the paperwork as instructed to meet all their requirements ( it was a XXXX XXXX loan and XXXX even worked with them to insure correct procedures were followed ) ' 5. During a conference call in XXXX XXXX XXXX XXXX XXXX of Wells Fargo told XXXX and I that it was too late to pay off the loan or even bring it current, that since the loan was now over 3 months late, the foreclosure would not be stopped.There was at that time over {$200000.00} in equity in this property I was counting on for retirement. 
Again, in the denial letter from Wells  dated XX/XX/XXXX, it was stated that their computers determined I could not make the loan modification payment.As stated above I had already been paying on a 15 year loan and only wanted to go to a 30 year loan.Thus my contention that I was fraudulently forclosed on, just like the other people in their proposed settlement. 
All the account # 's that I listed have been closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation