Consumer complaint received 2023-05-21
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
To Whom it May Concern, # Claim XXXX Acct : XXXX I would like to file a formal compliant and request my refund of {$140.00} put back in my account ASAP. I Placed an order with XXXX on XXXX XXXX for XXXX XXXX XXXX XXXX with closure ( XXXX inches ) for {$140.00}. I received the Package via XXXX on XX/XX/23. Once, I receive the package, I immediately inspected the product and Measured the Lengths, after spending countless hours reading all the reviews, that stated the hair was indeed 100 % human. What I received was nothing like the Description, First, the Lengths were incorrect, I received ( XXXX, & XXXX inches, that was measured, Also, more importantly the Hair was not human. It is SYNTHETIC Hair, with human fibers. Also, The XXXX XXXX curl was not XXXX XXXX The hair was extremely Tangled right out the Package. I immediately contacted XXXX regarding this issue, and processed a return. XXXX, provided me with the return label, I immediately sent the items back the next day, XX/XX/23. I dropped the Items at XXXX XXXX. The Tracking Number is XXXX. The sent back items were delivered XXXX at XXXXXXXX XXXX., I contacted XXXX XXXX to follow up with status of refund, I was told to call back within 14 days after XXXX confirmed they received the items, it takes up to 14 days to receive a refund. On XX/XX/XXXX, I Contacted my bank Chase to dispute the transaction, due to the fact, XXXX still has not refunded my account. When I disputed the claim on XX/XX/XXXX, I Provided the Claim Specialist, again, my proof of return, which is the Tracking Number, that confirms XXXX received the items back. Chase processed a temporary credit off {$140.00}, I NEVER received any corresponding from chase, I notice, Chase reversed the Temporary credit, when I called CHASE, I was told my claim was denied because, I didnt provide proof of Tracking Number or Proof XXXX received the package back. This is a Lie, I provided the claim specialist Tracking Number on the XXXX, ( chase calls are recorded, they can clearly review the call ) I asked to speak with a SUPERVISOR, on XX/XX/23, I spoke with Supervisor XXXX, who I explained the situation too, she asked if I had the Tracking Number, I told her yes, but I was at work, to give me 5 minutes to provided, XXXX XXXX said, she didnt have 5 minutes and could hold the line, therefore. She hung up. I immediately called back and asked for Another Superviors, which, I spoke with XXXX, who was extremely helpful, I provided XXXX with the TRACCKING Number again for the 5TH Time, XXXX tracked the package and confirmed XXXX received the package, she also, reopen the claim. She asked me to call chase in 5 days and they will issue a temporary credit of {$140.00}. On XX/XX/XXXX, I Contacted chase, spoke with XXXX, who messaged her SUP XXXX, they were checking the status also of the claim. I was told to give it a few more days and call back. I contacted chase again today, XX/XX/XXXX checking the status of claim, spoke with Supervisor XXXX, who was Extremely Disrespectful and Rude, I was told by XXXX, my second claim was Denied. I ask her why, and XXXX Response was 1. THE BANK CANT CONFIRM WHERE THIS PACKAGE IS ; 2. I NEED TO TAKE THIS UP WITH XXXX. OMG, I am extremely upset and Definitely not Happy. So basically, XXXX, gets to keep my MONEY AND KEEP THE PRODUCT? HOW IS THIS FAIR TO THE CONSUMER, XXXX PROVIDED ME WITH THE RETURN LABEL, IT IS DEFINETLY NOT MY FAULT ONCE I DROP OFF THE PACKAGE TO XXXX, I AM NOT RESPONSIBLE FOR THAT PACKAGE, ALL I KNOW, IS THAT XXXX RECEIVED THE ITEMS BACK, AND FOR CHASE BANK TO TREAT ITS CUSTOMERS LIKE THIS IS UNACCETABLE. I ALSO HAVE AN EMAIL FROM XXXX STATING THEY WILL REFUND MY CREDIT CARD {$140.00}, THIS IS ALL THE PROOF THAT I NEED TO SHOW, XXXX HAS CONFIRMED THEY RECEIVED THE PACKAGE AND CONFIRMATION I WILL BE RECEIVING A REFUND. ( WHICH I NEVER RECEIVED THE REFUND ) CHASE BANK I AM REQUESTING MY REFUND OF XXXX. I AM ATTACHING MY PROOF : WHICH IS EMAIL FROM XXXX Stating refund will be issued also confirmed they received the merchandise back., ( SEE ATTACHED ) PROOF OF DELIVERY AND TRACKING NUMBER.

Company response to consumer: Closed with explanation