Consumer complaint received 2023-07-26
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
it started about XXXX XXXXXXXX when I was looking for internships/part-time jobs during school on indeed, I was mostly looking for remote based off of my college schedule. most of them I saw were customer service representatives when job seemed to match me based off my qualifications I put. The name was XXXX XXXX XXXX XXXX. I applied to it and others. They got back to me, saying that they love my rsum, and then they would like to interview me through a five minute timed assessment. I did the assessment and didnt think much of it. A few days later they told me I got the job paying XXXX an hour with benefits. They even told me theyll send me a {$2900.00} check and I can keep the XXXX and the rest will be sent to i warehouse to buy my remote equipment. once the check was delivered by mail, a man named XXXX XXXX texted me to confirm and told me to mobile deposit the check to make it faster I did so and the guy called and text me through the process. when I deposited it, I said Ill be on hold to verify I didnt told the guy and he ok and to update him. I did so and the check was taken back and I told him that the check did not deposit. he then told me XXXX contact payroll to send a new one then payroll sent a new one through email this time he told me to print it and use the back of the other check to deposit it mobile into use the front of the new ones. this time the check was in a smaller amount with XXXX once it was deposited only two went through. He told me to send the two that went through to two people of a warehouse company {$1000.00} to XXXX XXXX and XXXX to XXXX on XXXX XXXX both of those payments then were denied to cash app and then he told me to send it through XXXX instead, however, when the payments are rejected through XXXX XXXX, the XXXX XXXX person, seemingly got upset with me and said I caused this and I thought nothing of his upsetness, and just assumed it was unprofessionalism and continue to do what he said. I just assumed it was because it may cause a delay in me starting the job thats why he was upset. once I sent them through XXXX, they went through. after I told him they went through he called me and said theres been a miscalculations in the payment and the warehouse actually needs XXXX more times 2 to send my equipment for the warehouse job. I think it a little bit suspicious, and then my mother calls me because shes on my account as well and tells me to be careful with the amount of checks that im depositing that might not go through and the bank might close my account. after the {$950.00} checks XXXX were deposited well. Also waiting on the other XXXX that did not deposit. I told him the bank again told me it will take a while to verify and he said to keep him updated. my mom then tells me again that this seems really suspicious, and that I should quit. I started to agree with her and then texted XXXX XXXX, that I am quitting and refused employability while also making up a lie why I am quitting. I didnt know what was going to happen to the checks but I knew if they were deposited I was going to email payroll to send it back or send it to the warehouse people. The days when on normal and I didnt get any other messages from the one XXXX wheeler person. Monday came around and me and my siblings wanted to order XXXX. My mom was supposed to send me money through XXXX to do so. Usually I get an alert when she does but this time I didnt so I tried to log into my bank account and it said it was locked, me confused, I called my bank they said my account is closed due to the XXXX checks and I could never be able to open a new one with bank of america and after XXXX hours it will be finalized. I didnt try to reach out to this XXXX XXXX XXXX XXXX  company but waited till my parents came home and they said to take it to the police. The next day once I got to the police they said that this was out of their jurisdiction and to contact the FBI. I did block the number of XXXX XXXX, but held on all the documents related to the incident.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief