Consumer complaint received 2017-04-18
Company: Westlake Services, LLC
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
In  XXXX   XXXX , I contacted Wilshire Consumer Credit to barrow {$2900.00} against my car. I had a money emergency and wanted to pay the loan back soon. I was offered a couple of options. The first was to pay interest only, and pay the loan in full when I felt like it ( I said no to paying interest only, and I will never have the money to payoff the loan full amount at once ). The second option was to pay {$220.00} a month for  XXXX  hree years. I took that one ( the loan was actually thirty six ( 36 ) mon ths, for which I paid a total of {$9300.00}, for a {$2900.00} loan ). In  XXXX   XXXX , when I called to pay what I thought it was my last payment, I was told that my 'payoff ' amount, was {$2800.00}. They said not to worry, because I qualified to have a new loan re-write, paying the principal this time. I was shocked by the news. This was the first time in 36 months that I was told my balance due. In the past, I have contacted them several times asking why my balance did n't change in my invoice, requesting my new balance. I never was sent what I requested, only the list of already made payments. I was told that my interest changed because sometimes I paid few days late. I trusted them as a regular car loan company, and believed that as long I made my payments on time, I was OK. During all that time, even when I asked, I was never told that at the end of 36 months, I will have to payoff the total loan or renew it. Also in  XXXX   XXXX , I moved and I misplaced my written contract with them ( inside many boxe s ). Af ter several phone calls that lead nowhere, in  XXXX   XXXX ,  XXXX , I wrote them a certified letter explaining my stance, requesting a copy of my contract, and refusing to make any more payments, staying that I already had paid more than the 300 % of the loan amount. The have denied receiving the letter, and kept calling me to collect. I have also told them that that their business behavior is usury in the state of California and if they did n't come up with a honorable solution to my case, I was going to file a complaint against them. They still behaving like I must keep my contract. The car is a  XXXX   XXXX    XXXX   XXXX   with  XXXX  miles, and was priced by the  XXXX   XXXX   XXXX  at $  XXXX  {$1400.00}. During 36 months I was under the impression that I was paying off a very expensive loan. I believe they lied to me all along. As today, I have not received a copy of my loan contract with them. they keep calling and hear no reasoning from my end. I  am a sixty five years old senior citizens, that ca n't afford anymore payments ( specially when I never expected to have anymore payments ). Even if they find my contract, and I 'unknowing ' the real content of the contract might signed the wrong agreement, I honestly believe they have scammed me with about {$5000.00} above the State of California 12  % interest rate law, and are still trying to take another {$2800.00} plus interest from me. I was expecting to finish paying the loan, save a little money and change the car for anoth er one in bett er shape. They have th  XXXX   XXXX   XXXX   of the car. They have not threatened yet to take the car from me. I am also  XXXX , every single day I am sacred that they will show up and take the car.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation