Consumer complaint received 2016-02-03
Company: Professional Debt Mediation, Inc.
State: GA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This letter is to complain about illegal debt collection practices by XXXX XXXX and Professional Debt Mediation , Inc in regards to an outstanding balance. I received a phone call on XXXX XXXX, XXXX, at XXXX XXXX ( EST ) from XXXX XXXX XXXX, Professional Debt Management , Inc. in an attempt to collect an alleged outstanding balance due to XXXX XXXX in the amount of {$95.00}. XXXX XXXX ' call was the first time I was made aware of an alleged outstanding debt owed to XXXX XXXX. Subsequent to XXXX XXXX ' phone call due to the number of scammers I requested an official written notification. In return, I received a written confirmation of debt, dated XXXX XXXX, XXXX ; final account screen printout, dated XXXX/XXXX/XXXX, and Apartment Lease Contract, dated XXXX XXXX, XXXX. I spoke with XXXX XXXX XXXX at XXXX XXXX on the phone and face-to- face on XXXX XXXX, XXXX ( EST ) to inquire about the reason why I was not notified prior to my information being provided to a debt collector as well as confirmation on the validity of the amount owed. XXXX stated XXXX XXXX attempted to send me a written notification concerning the remaining balance ; however, she ( XXXX . XXXX ) claimed the notice was returned to the office. XXXX XXXX Weeks further claimed she informed XXXX XXXX XXXX to contact me about the remaining balance. 
Then, XXXX XXXX recommended I speak directly to XXXX . XXXX in her office. During my face-to-face conversation with XXXX . XXXX I specifically requested she provide a copy of : 1 ) official written notification such as a letter or memorandum addressed to me at the forwarding address listed on the final account screen printout, dated XXXX/XXXX/XXXX informing me about an unpaid balance and 2 ) envelope addressed to me at the forwarding address listed on the final account screen printout, dated XXXX/XXXX/XXXX that was returned to XXXX XXXX as proof to show she ( XXXX . XXXX ) attempted to notify me of an outstanding balance. XXXX . XXXX initially informed me all the documents in my file were sent to Professional Debt Management , Inc. during our face-to-face conversation. Then, when I inquired about the location of my file XXXX . XXXX informed me the entire file contained all the documents and they were sent to XXXX XXXX XXXX XXXX XXXX To the contrary, during my phone conversation with XXXX XXXX XXXX same day at XXXX pm ( EST ) he indicated that he did not have a copy of the returned envelope or written notification from XXXX XXXX prior to him contacting me on XXXX XXXX followed by the enclosed correspondence, dated XXXX XXXX, XXXX. As a matter of fact, prior to hanging up the phone XXXX XXXX informed me he must obtain the requested information from XXXX XXXX. During XXXX XXXX ' initial phone call to me on XXXX XXXX, XXXX at XXXX ( EST ) in an attempt to coerce me into paying the alleged amount due he intentionally violated the Fair Debt Collection Practices Act ( FDCPA ), Section 807 ( 8 ) by " communicating and threatening to communicate to any person [ false ] credit information, including the failure to communicate that a disputed debt is disputed. '' As a matter of fact, on XXXX XXXX during our telephonic conversation in response to my verbal request for XXXX XXXX to provide a written notification concerning the nature of his call he said words to the effect, " XXXX XXXX does not have to provide me with a written notice. This debt will be reflected on your credit report! ''

Company response to consumer: Closed with explanation