Consumer complaint received 2017-01-21
Company: CITIBANK, N.A.
State: KY
Product: Credit card
Issue: Billing disputes

Complaint:
On XX/XX/XXXX I bought an iphone on XXXX, using my XXXX account, which is linked to my CITI HHonors Visa credit card. The seller ( XXXX, XXXX ) was listed as being locate in XXXX, XXXX . The XXXX transaction IDs are : Seller 's transaction ID : XXXX ; my transaction ID : XXXX. 
The seller claims that he shipped the product and provided a USPS trackingID ( XXXX ) showing that " a '' package was delivered. I have NOT received this package, and although I contacted the seller via XXXX many times, I got no response. I filed a complaint with XXXX and disputed the charge with XXXX. However, because I filed the XXXX dispute, XXXX closed my complaint immediately. Then, I was in touch with XXXX, hoping that I can resolve the issue with them ; but, in less than 24h they closed the investigation in favor of the seller. The reason was : the USPS trackingID XXXX provided by the seller shows that an item was delivered in my zip code ( XXXX ) ; my zip code has thousands of households. I contacted the USPS and obtained documentation ( from XXXX manager of the USPS office in XXXX, XXXX, ( XXXX ) XXXX, XXXX ) regarding the respective tracking ID. The USPS documentation shows that the tracking ID belongs to a package shipped from XXXX, XXXX to XXXX, XXXX ( XXXX ). However, the recipient address is NOT my address ; AND the sender address is not in XXXX, XXXX. My zip code is XXXX, NOT XXXX. 

I also filed a complaint with consumer affairs ; here is an excerpt from the email received on XX/XX/XXXX, from XXXX, Consumer and Industry Affairs, XXXX : " According to all records, you made an XXXX purchase and was provided tracking number XXXX as the tracking number for your package. This tracking number was not for a package intended for your address. The tracking number instead was for a 2oz Priority Small Flat Rate box being shipped from XXXX, XXXX XXXX XXXX. The package was destined to XXXX, XXXX, XXXX, XXXX XXXX. The package was delivered correctly as addressed. '' XXXX forwarded the issue to the US Postal Inspectors who are also investigating the case reference number C # XXXX. 

XXXX did not do a proper investigation ; they did not contact the USPS to check on the accuracy of the trackingID. Therefore, I disputed the charge with my the CITI credit card, on XX/XX/XXXX ( dispute ID : XXXX ). They are investigating the dispute, and the status of the dispute still shows as ongoing as of XX/XX/XXXX and as of XX/XX/XXXX. I forwarded them the email from XXXX, a scanned copy of the tracking document obtained from USPS, and all of the information regarding the original listing on XXXX. Yet, in spite of unequivocal proof that I did NOT receive the product, today ( XX/XX/XXXX ) when I re-checked the dispute status in my CITI online account, I noticed that the reverse charge was placed in my account and that was back-dated to XX/XX/XXXX. I called CITI, but the dispute department was " unable to take '' my call. So, the customer representative ( XXXX ) placed an order for the dispute department to call me back in 24-48 hours. Please help me resolve this issue with CITI and XXXX. I am sending you attached all of the documentation that I have and provided to CITI and to XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief