Consumer complaint received 2017-04-11
Company: Bread Financial Holdings, Inc.
State: GA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
PayPay Credit offers no payments no interest for purchases over {$100.00}. I have used this many times with different companies, usually eBay where I have no problems. On three occasions, I made purchases with XXXX for orders over {$100.00} and paid through PayPal credit. Each time, the purchases posted as a non-promotional purchase to where it was not showing 6 months no payments and no interest. I called each time and these were fixed to reflect the promotion. One associate advised that she did not know why it did not automatically do the promotion and another said that it should have done the promotion. The dates and amounts of these are as followed : XX/XX/XXXX for {$1400.00} fixed on XX/XX/XXXX, XX/XX/XXXX for {$520.00} fixed on XX/XX/XXXX, XX/XX/XXXX for {$710.00} fixed on XX/XX/XXXX. Once again, I had no issues getting these transactions resolved and I paid using the same method with to the same company ( XXXX ). Then on XX/XX/XXXX, I made a purchase again with the same company for {$1200.00} using the same method. In XX/XX/XXXX I realized that once again he promotion was not applied. I called to have it fixed but the representative advised that I was sending money directly to the merchant through PayPal credit and that they only allowed a temporary time for users to do that and it ended in XX/XX/XXXX ( she gave me a specific date but I do not have it on me ). She advised that the purchase would not qualify even though all others in the past have based upon their associates and their actions. I spoke with several supervisors. I asked one supervisor when they were going to notify customers that they can no longer use this promotion if sending payment to the merchant directly through PayPal credit and he advised that they were in the process. When I asked to speak with his supervisor he said they were n't sending out any notification. I feel that these are very unfair and deceptive practices. The terms and practices changed without the company letting anyone know. This is abuse for all those including me who made such purchases. It is a good thing that I did not make more, but I want the promotion and interest waived. This is like a credit card company saying you can have 12 months 0 % APR but changing their mind in the 10th month and then you get slammed for all purchases made afterward with no notification from the company. If the company made an error or decided to change their policy, this should have been communicated to customers. Not doing so and allowing them to make additional purchases is irresponsible and again very deceptive to the point where it borders on being illegal. Predatory lending. All purchases need to be adjusted and notification needs to go out. If this were a credit card company, there would be a class action lawsuit against them. They are not taking any accountability for their thoughtlessness or how it affects their customers. There is now a purchase that needs to be paid off first before the promotional purchases can be paid off and this can be a domino affect where they can make more and more money on interest if the consumer is unable to do so due to the malpractice of the company when it comes to these purchases. Deceptive, unfair, predatory, illegal. No consideration for past practices or purchases regarding the very same details ( same method of pay using their same method to the same company ). Consumers need to be protected from a company that does not want to own up to their own policies / mistakes ; where it lies depends on which supervisor you speak with and they all say they are supervisors with no one else to talk to. The first supervisor I spoke with said that there was no one higher than her to speak with. Very unprofessional, misleading, and downright lies. With each supervisor I tried to let them know that is was wrong but they have no concept of fair lending, consumer rights, or the CFPB.

Company response to consumer: Closed with explanation