Consumer complaint received 2021-06-06
Company: U.S. BANCORP
State: OH
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other transaction problem

Complaint:
A scam company called XXXX XXXX that poses as a fake online exchange run by a man named XXXX XXXX at XXXX XXXX XXXX in XXXX CT dba XXXX XXXX XXXX used their XXXX app on the XXXX XXXX XXXX ( which is registered to them excludively ) to obtain ACH and routing info for my bank, which they then used to defraud me and steal {$1800.00} out of my US bank account with unauthorized ACH charges. 

I notified my bank immediately ( US Bank ) who saw the theft happening and blocked the merchant ID of XXXX. However, one or more other merchant IDs with a different letter or name like " XXXX XXXX '' rather than " XXXX '' was used to try and pull more out to steal from me by ACH when they realized the other one was blocked.

US bank started a new account for me to prevent XXXX aka XXXX XXXX from stealing what was left. 

XXXX then ( and only then ) responded to contact emails sent 2-3 months ago from XX/XX/XXXX saying he " could only send part of the money back that he took without permission if I gave him the new ACH and routing number '' which I knew he did not need to return the money because the old one was deliberately left available for deposit only by US bank and no withdrawals, and the only reason XXXX needed the new ACH was to keep stealing from it. 

When I refused to give him the new routing and account number, he said he could not send any part back that he stole. 

US Bank was able to recover {$1400.00} out of the {$1800.00} that was stolen by XXXX XXXX aka XXXX, but XXXX lied to his merchant saying {$400.00} was a valid charge when NO PART OF IT WAS VALID to get away with stealing the remaining {$400.00} from me. No service or anything was ever provided, it was just taken from my account. 

I am asking for your help to get that remaining {$400.00} back that he has gotten away with stealing. US Bank prematurely closed the case after only {$1400.00} of it was returned, but the amount stolen and FDIC insured was {$1800.00}. US Bank said there isn't anything they can do about the other {$400.00}, so I am asking for your help to get that returned to me. 

In addition to the {$1800.00} taken from my bank account which was never used for cryptocurrency and never authorized for withdrawals, XXXX XXXX aka XXXX XXXX made over {$700.00} of bitcoin sent to them " disappear '' and claimed it was an " AI system error '' and could not be recovered, putting what they had tried to steal from me at over {$2500.00} and thus far, what they got away with stealing is {$1100.00}, {$700.00} of which is alt currency and outside of FDIC protection, while {$400.00} in unauthorized ach is FDIC insured and needs to be returned immediately. Part of this money XXXX has stolen was from money sent by the IRS to me, making what XXXX XXXX has done a federal crime. 

Please help to return the {$400.00} remaining that XXXX  has stolen, be it by intervention with US Bank or by other legal means. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation