Consumer complaint received 2022-06-24
Company: Bridgecrest Acceptance Corporation
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
This is my second FCPB complaint about Bridgecrest. The first was about the fact that they were reporting late payments not according to CARES Act. This report is about how they are reporting. I am including XXXX in this complaint because the dispute was closed. They accepted Bridgecrests certification as accurate without reviewing at even a high level. They should have noticed that the past due amount was less than the required monthly payment amount for several months reported as 30-60 days late.

My monthly payment is {$470.00} a month. 
According to guidelines a payment can not not be reported until 30 days past due. Based on this, any past due less than my normal payment amount should not be reported. Payment amounts two times my regular payment amount ( {$950.00} ) 30-60 days late. Three times my monthly payment ( {$1400.00} ). 
I submitted a dispute to XXXX XX/XX/XXXX. Bridgecrest sent back the following findings and certified them as accurate XX/XX/XXXX - past due $ XXXX reported 30-59 days late.Should not be reported. 
XXXX XXXX past due $ XXXX reported XXXX days late.should not be reported XXXX XXXX past due $ XXXX reported 60-89 days late.should be reported XXXX XXXX XXXX past due $ XXXX reported 30-59 lateshould not be reported XXXX XXXX past due $ XXXX reported 90-119 days lateshould be reported as 60-59 days XXXX XXXX past due $ XXXX reported 90-119 days lateshould be reported as XXXX Further, Bridgecrest is reporting my last payment dates incorrectly. The following is what Bridgecrest reported as of the last day of each month in comparison to what my payment record states. 
XX/XX/XXXX - Bridgecrest reported last payment received XXXX Payment record shows last payment was XX/XX/XXXX XX/XX/XXXX - Bridgecrest reported last payment received XXXX Payment record shows last payment was XX/XX/XXXX XX/XX/XXXX - Bridgecrest reported last payment received XXXX Payment record shows last payment was XX/XX/XXXX XX/XX/XXXX - Bridgecrest reported last payment received XXXX Payment record shows last payment was XX/XX/XXXX XX/XX/XXXX - Bridgecrest reported last payment received XXXX Payment record shows last payment was XX/XX/XXXX XX/XX/XXXX - Bridgecrest reported last payment received XXXXPayment record shows last payment was XX/XX/XXXX This is continued throughout the life of my loan. 

It appears as if Bridgecrest may be calculating my late days based on the last day of the reporting month but only applying payments as of the first of the same reporting month. Bridgecrest should not be allowed to calculate my late status as of XX/XX/XXXX but apply payments as of XX/XX/XXXX. 

Bridgecrest not only reported unfair latenesses to the CRAs. The information they are reporting is also inaccurate and/or not in accordance with regulations. 

I am asking that not only does Bridgecrest review my entire tradeline for inaccuracies and correct these inaccuraciesbut that the FCPB investigate/audit their credit reporting actions overall. Reviewing the CFPB complaints, the XXXX  complaints, reviews on their own social media, lawsuits brought against them concerning their credit reportingit is apparent they are consistently not following the regulations as outlined by the law and/or the CFPB. Accurate credit reporting is imperative during these unpredictable times. It has a significant impact on quality of life for its consumers. 

I have attached the tradeline report submitted to XXXX by Bridgecrest after closing my dispute. This information was certified as accurateby Bridgecrestas of XX/XX/XXXX. My complete payment history is also attached. This was pulled directly from Bridgecrests customer portal. There are several inconsistencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation