Consumer complaint received 2023-04-20
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Wells Fargo bank is compromising my privacy preference and refusing to direct their mail to my mailing address which is a XXXX XXXX XXXX as I indicated on my Wells Fargo account profile. all the Wells Fargo answers I received regarding this issue are misleading and excuses that are not related to this problem. 1- For more than Two years and more than Fifty complaints now I am trying to fix this issue with Wells Fargo that does not indicate any existence. it is like talking to walls. Today also I received a letter from Wells Fargo regarding my account to my physical address. The Wells Fargo employee 's policy seems to be that lies will wash the problems. The more lies those employees are doing the deeper the problem is getting. Wells Fargo has no managers on duty, the XXXX employees are working from the comfort of their homes doing whatever they please with the customer 's account without any regard to the laws and regulations and without any regard to customer privacy preferences. This bank has no website or email contact for complaints ; this is why most of their customers come here to complain. Even the Wells Fargo employees who answer to the complaints here do not tell the truth and do not try to find a solution, they only answer by misleading statements. 2- every time we sign into our Wells Fargo account, we face a large pop up that covers the whole page it is destructive and annoying and waste of time and tricky if you click on the page you will be switched automatically to paperless statement, it is difficult to find a way to close it and more difficult to get rid of it even after more than 6 months and more than 20 of complaints this issue has not been solved. Wells Fargo 's employees seem to be working without any supervision and the bank is running without good management. A good management for sure will not accept this to happen to the customers. At least Wells Fargo should respect the privacy of the customers and follow the privacy preference as indicated on the customer 's account. but to whom we complain other than to CFPB. when the Wells Fargo Employees and the supervisors and the managers and the CEO are never on duty to serve the customers, but they are always at the comfort of their home doing whatever please them without any regard to the customers. I am not expecting a true answer from Wells Fargo for this complaint as my last Two years ' experience convinced me that I will not hear the truth from Wells Fargo. Notice I have been a Wells Fargo customer for more than THIRTY-FIVE years and I never had to complain this way till Two years ago when Wells Fargo moved the customer service overseas, changed management and CEO. I attached copies of many of the Wells Fargo letters that I received illegally to my physical address and i have many more to be provided upon request. So, Wells Fargo can not lie again and say only one letter was sent to your physical address.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief