Consumer complaint received 2023-04-21
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
On XX/XX/2023, I, XXXX XXXX, consumer was approved for an auto loan at Toyota of XXXX. The vehicle I wanted to purchase was already sold. XXXX XXXX, the salesman that I was working with informed me that another vehicle of the exact model and color would arrive at the dealership on Thursday, XX/XX/2023. I agreed to wait. I informed XXXX XXXX that my job may be sending me to XXXX and could I take the vehicle with me. XXXX XXXX informed the finance department that I agreed to wait for the vehicle to arrive. XXXX XXXX then told me that I had to put down a {$1000.00} deposit to secure the vehicle upon arrival. I declined to do so. XXXX XXXX explained to finance then returned to me and said ok. He would call me when the vehicle arrived. 

On XX/XX/2023, XXXX XXXX called, sent an e-mail and text communication informing me that the vehicle had arrived and was ready for me to come take possession. We set up a time for me to come take possession of the vehicle. When I was in route, XXXX XXXX texted me asking me to bring additional documents. I provided XXXX XXXX and the finance department my voters registration card as proof of residency and they declined it. I was told that the voters registration card was expired. I informed them that a voters registration card does not terminate unless there is a name change or an address change. They still refused. I asked XXXX XXXX for a copy of my Truth In Lending Statement. XXXX XXXX had no idea what it was. I then spoke with XXXX XXXX ( new car sales manager ) and he didnt know what it was either. Then XXXX XXXX came and told me that he was been at Toyota of XXXX for XXXX ( XXXX ) years and that Toyota of XXXX does not participate in the Truth In Lending Act. I told him yes, they did. I informed him that it was law. I pulled The Truth In Lending Act up on my phone and passed XXXX my phone so he could read about it. After reading, XXXX passed me back my phone, said they did not participate and walked away because he had a customer waiting on him. XXXX XXXX comes back on the scene and explains the insurance requirement and informed me that after I purchased insurance for the vehicle hell just go over the finance charges with me. XXXX then gave me a form to sign stating that the dealership doesnt owe me anything. I sign. I still have not received the VIN # to purchase insurance for the vehicle, but am still being told that I cant leave the lot without it. XXXX XXXX returns and ask me for the {$5000.00} down payment. I tell him that it will be included in my finance charge. I inform him tha its illegal to pay cash in a finance transaction. XXXX then returns. As were talking, I tell XXXX my job may be sending me to XXXX so I needed to know the process with me financing the vehicle. XXXX asks me to hold on for a moment, goes back into finance and out comes XXXX XXXX ( finance & insurance manager ). XXXX tells me that I am a red flag and unless I pay for the vehicle in cash right now, they are ending the contract. I ask XXXX who is they? He told me Toyota of XXXX and Toyota Motor Finance. XXXX told me it was against the law to export a finance vehicle out of the country. I asked for the law. He told me that corporate had it and if I left my e-mail with him, he would e-mail it to me. I asked again to speak with someone else. XXXX told me that the decision making stopped with him. I was intimidated and felt threatened. I asked XXXX for his card and left. My account with XXXXoyota Motor Finance has been closed

Company response to consumer: Closed with explanation