Consumer complaint received 2021-11-16
Company: NAVY FEDERAL CREDIT UNION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
I, XXXX XXXX XXXX , am that I am, the consumer in fact pursuant to 12 CFR 1006.2 ( e ), 12 CFR 1016.3 ( e ) ( 1 ) and 16 CFR 433.1 ( b ) //// NAVY FEDERAL CREDIT UNION is a debt collector pursuant to 12 CFR 1006.2 ( i ) ( 1 ) and 15 USC 1692a ( 6 ) who regularly collect or attempt to collect, directly or indirectly debt owed or allegedly owed//// Without my direct consent NAVY FEDERAL CREDIT UNION have used my Social security Card aka `` credit card '' as defined under 15 USC 1602 ( i ) '', to collect funds for their own benefits, and transfer it to me as a loan, without having any authority for such use, which is an unauthorized use under 15 USC 1602 ( p ), NAVY FEDERAL CREDIT UNION never revealed the name and address of the original creditor in ANY of the alleged loan document. ///// I entered into a consumer credit transaction with NAVY FEDERAL CREDIT UNION on March 13, 2019, this consumer credit transaction includes a finance charge pursuant to 12 CFR 1026.4, NAVY FEDERAL failed to explain in any of the alleged loan documents the method of determining the finance charge as mandated under 15 USC 1602 ( v ) //// NAVY FEDERAL failed to disclose what must be included in the finance charge, which shall be disclosed clearly and conspicuously in accordance with 12 CFR 1026.17 and 12 CFR 1016.3. ( SEE ATTACHED EXHIBIT ) ////// NAVY FEDERAL is in Violation of 15 USC 1605 ( a ) ( c ) and 12 CFR 1026.4 ( b ) ( 8 ). This consumer credit transaction includes a " finance charge '' and the Finance charge shall include premium insurance against loss or property damage or against liability arising out of the ownership or use of the property. NAVY FEDERAL did not disclose that my insurance must be included in my finance charge, but instead forced me to purchase insurance separately. SEE ATTACHED EXHIBIT////// Pursuant to 12 CFR 1026.23 ( b ) and 12 CFR 226.15 ( b ), NAVY FEDERAL CREDIT UNION shall provide the consumer with appropriate forms and Notice of Right to Rescind any transaction . NAVY FEDERAL failed or neglected to provide/disclose the appropriate form with the required " Notice of Right to Rescind '' to clearly and conspicuously disclose when the rescission period expires, which is 3 years if the required notice or material disclosures were not delivered./////// Pursuant to 12 CFR 1026.23 ( a ) and 12 CFR 226.15 ( a ), I HEREBY RESCIND the consumer credit transaction granting any security interest to NAVY FEDERAL CREDIT UNION ///////.

NAVY FEDERAL CREDIT UNION willfully and knowing misrepresented the " Truth in Lending Disclosure '' to create false and misleading representation about the use of credit, therefore NAVY FEDERAL CREDIT UNION and its agents are civilly and criminally liable under 15 USC 1611 and 15 USC 1640 ////// I sent NAVY FEDERAL multiple letters requesting the name and address of the ORIGINAL CREDITOR with no success. //// Pursuant to 12 CFR 1006.38 ( c ) the FDCPA under Disputes and Requests for original-creditor information. Upon receipt of a request for the name and address of the ORIGINAL CREDITOR submitted by the consumer in writing within the validation period, a debt collector must cease collection of the debt until the debt collector : ( 1 ) In general. Sends the name and address of the original creditor to the consumer in writing or electronically in the manner required by 1006.42///// I AM STILL DEMANDING THE NAME AND ADDRESS OF THE ORIGINAL CREDITOR TO THIS DAY //// NAVY FEDERAL never ceased the collection of the imaginary debt even after multiple disputes, collected the FULL amount of the alleged debt ( nearly {$12000.00} ) ////// NAVY FEDERAL furnished deceptive forms under 15 USC 1692j and 12 CFR 1006.30 ( e ), which creates false beliefs about the creditor, that other person than the creditor is participating in the collection or attempting to collect the alleged debt ///// NAVY FEDERAL CREDIT UNION based on false and misleading representation of allege contract ( SEE ATTACHED EXHIBIT ) with undisclosed material facts, constitutes an unfair and deceptive practice pursuant to 12 CFR 1006.22 ( b ) and 15 USC 1692f ( 1 ), a misleading collection pursuant to 12 CFR 1006.18 ( c ) ( 1 ) and 15 USC 1692e////// EVEN AFTER THE ALLEGED LOAN WAS PAID IN FULL, NAVY FEDERAL IS UNABLE AND REFUSED TO SURRENDER THE ORIGINAL INSTRUMENT ( Promissory note ) AS MANDATED UNDER California Commercial Code 3501 ( b ) ( 2 ) and UCC 3-501/////

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation