Consumer complaint received 2017-05-17
Company: Experian Information Solutions Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
My complaint is with your office and how you do nothing to help the individual consumers against big mortgage companies. I filed a complaint with your office on   XX/XX/XXXX ,  ID #  XXXX  for incorrect information on my credit report. I provided you proof that the debt in which  XXXX    XXXX   indicated that I owed them did not exists as I had completed a Deed-in-Lieu of foreclosure in which they were a party to as they had to complete the assignment of  mortgage  in order for the transaction to take place back in   XX/XX/XXXX   is when it was recorded in  the coun  ty  recorders office and taken care. A s of    XX/XX/XXXX    XXXX  attempted to start collecting this debt by various letters and phone calls to me. Do to your belief in  XXXX    XXXX    XXXX  after I provided you in black and white the documents. They have prepared another assignment of mortgage to a different mortgage company who started to come after me for this same debt. I filed a compliant with various agencies who are suppose to help the consumer and every last one of them believed  XXXX   XXXX  even after I provided all of them proof. Well not until I filled a complaint with the Office of the Florida Attorney General,  XXXX   XXXX  that I was able to get something accomplish. This could have been avoided with   XXXX    assigning this debt to another mortgage company  XXXX   XXXX  had your office did their job in the first place. This has caused me a great de al of stress. I co uld n't get a loan to hire an attorney to pay their retainer due to this fraudulent information on my credit. Your office is a complete joke for consumers you do n't help the little people. I filed a total  of 3 co mplaints with your office (   XX/XX/XXXX   ID #  XXXX  for loan modification, collection and foreclosure and on   XX/XX/XXXX   ID #  XXXX . Your office just closed my complaint had you listen to me they would have not been allowed to sell the debt to another mortgage company. What really gets me is I am out so much money to fight them in court and they are fighting me so bad its crazy and they are dead wrong. Your office had an opportunity to do what it is suppose to do and you failed. I have a debt of over {$200000.00} showing outstanding on my credit and your office choose to do nothing but listen to them when I told you they had no rights to me but you made this a triple affect by allowing them to assign the mortgage to another mortgage company and have them to come after me. The other mortgage company as per the letters attached indicates they were misled by  XXXX  into believing they purchased a Note and mortgage was outstanding but they acknowledged the Deed in  Lieu  was completed. Your office is just a complete waste of time as you do not do anything to help anyone. All the compliant is for is for people to just make complaints and you do absolutely nothing. The assignment of mortgage from  XXXX  to  XXXX   )  ASSIGNMENT Date :  XX/XX/XXXX   XXXX    XXXX   Grantor :  XXXX    XXXX    XXXX   (   XX/XX/XXXX   XXXX   XXXX  ) Grantee :   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX  (  XX/XX/XXXX   XXXX    XXXX   )  XXXX   XXXX  (  XX/XX/XXXX   XXXX   XXXX   )    XXXX     XXXX    XXXX   XXXX    XXXX   XXXX   (   XX/XX/XXXX   XXXX   XXXX  )  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   ( )  Book Type : O Book / Page :  XXXX  /  XXXX  # of Pages :  1  Legal Description OR BK  XXXX  PG  119  I even filed a complaint with Experian and   XXXX   and their investigation remain unchanged as the debt was to remain on my credit report even after file a investigation with proof of the information was not to be on my credit. These agencies are truly not to help any one. I want this publish to let consumers know you really must go to the Office of the Attorney General as the other agencies do nothing to help consumers and that this will take over a year to get resolved. So sad for the consumer

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief