Consumer complaint received 2017-03-13
Company: Williston Financial Group
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
Complaint against Williston Financial Group National Title Insurance Company ( WFGLS ) I received a notice from the County of San Diego 's Assessor 's Office that the title paperwork from my condo refinance was filed incorrectly and that if not corrected, I would have my property taxes reassessed. I notified WFGLS and they provided corrected title documentation which was notarized in XXXX. Unbeknownst to me, WFGLS did not file the corrected paperwork that was signed in XXXX with the County of San Diego. Apparently, WFGLS felt it was not necessary and did not file it. 
In XXXX, I received a notice of tax reassessment because WFGLS did not file the correction deed that was signed in XXXX. So finally they re-recorded the deed on XXXX to correct the way title was held so that I would not get assessed property taxes. 
I had not seen a copy of the re-recorded deed nor had I heard from WFGLS, so XXXX, I asked for a copy and sent it to the County Assessor 's office to stop the re-assessment of my property taxes. On XXXX, the County Assessor stated that WFGLS LEFT OFF THE LEGAL DESCRIPTION OF THE PROPERTY when they re-recorded the Deed on XXXX. On XXXX I sent WFGLS an email letting them know they would need to correct a typo, attach the legal description and a new cover page and refile it. WFGLS corrected the typo and attached the legal description and the Deed was re-recorded on XXXX 
I sent a copy of the XXXX re-recorded deed to the County Assessor to review so that I would not be assessed additional property taxes. The Assessor 's Office and the County 's Title Section reviewed the XXXX re-recorded deed and stated that WFGLS needed to have it notarized and add a new coversheet before the re-recorded Deed would be correctly filed. On XXXX, WFGLS sent a notary to my home and the notary statement was signed. On Tuesday, XXXX, I called WFGLS to follow-up to see if it was filed on Monday. WFGLS emailed me on XXXX to say that, " I have had extensive talks with our recording manager regarding this recording. She has advised me that the recording on file with the county on XXXX is valid and of record and we can not re-record without the county coming back saying they will be voiding this record or rejecting it. If for some reason the county was to void this recording, we would then have to do a XXXX notary acknowledgement with a notary, signed by all three of you ( since as of now all XXXX of you are on title ) and then resend it in that way. We are not sure with the sale of the property, why the recording of record is not sufficient. Please advise me if we are missing something. '' I called WFGLS and spoke with their Recording Manager, XXXX She does not believe it has to be re-recorded with the notary statement that was signed on XXXX. I told XXXX that I was directly instructed by the County Assessor 's Office and the County 's Title Section that WFGLS did not do the paperwork correctly and it needed to be refiled with the notary statement attached, per their instructions. I gave XXXX the telephone number for the person in the Title Section with whom I spoke. I 've checked back with the Title Section to see if XXXX has called him, but she has not done so. 
At this point, XXXX believes she knows more than the County Assessor 's Office and the County 's Title Section, and therefore she will not re-record the deed with notary statement. She was probably the person who decided in XXXX that the paperwork did not need to be corrected, which caused the XXXX property tax assessment letter. The Assessor 's Office will rescind the revised property tax assessment if WFGLS correctly attaches the notary statement with a new cover page to the XXXX paperwork. I NEED HELP TO GET WFGLS TO FILE THE PAPERWORK AS INSTRUCTED BY THE COUNTY OF SAN DIEGO ASSESSOR 'S OFFICE!!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief