Consumer complaint received 2015-10-23
Company: BC SERVICES, INC.
State: CO
Product: Debt collection
Sub-product: Medical
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
On XX/XX/2015- contacted BC services regarding a garnishment for my wife XXXX XXXX . I asked if I could either make an offer to settle or payment arrangement on the Garnishment as well as the other medical accounts in their office. Per XXXX ( agent ) was advised that I could, I would just need to set up payment arrangement via direct Debit etc. advised no problem I would call her back once I could set that up. 
Within that time, two payments had been taken for the Garnishment {$260.00} XX/XX/XXXX and {$310.00} XX/XX/XXXX. 
On XX/XX/XXXX I called and asked to speak with XXXX, she was not available. Spoke with XXXX advised of my intent to set up PTP and to have remaining amount of garnishment stopped. She said no problem. Based on the notes that XXXX had put on. She would be able to, however needed to know the amount that was paid on the garnishments so she could deduct the correct amount. She would also need the fax number to submit the release of the garnishment to my wife 's payroll. Advised I would check and call her back. 
On XX/XX/XXXX I called back and spoke to XXXX to give amount paid on garnishments and to have the garnishment stopped and set up a payment arrangement to be deducted from account. XXXX put me on hold and originally said they could not stop the garnishment. Then she came back on and said that she would honor the removal due to the fact that XXXX and XXXX both advised they would and was documented in the account. At that point she advised they only showed one payment posted ( from the garnishment and I needed to be for certain the dates the payments were taken before they could set up. Advised I would need to check with my wife and would call back. 
Was able to find out exact dates and amounts. Then called back XX/XX/XXXX ( was not able to capture the agents Name ) she argued and said she would not honor what I had been told on the last three calls. Those agents were wrong and may have been confused. She advised that she could not accept any payment arrangement on the Garnishment unless it 's a paid in full via check or cc over the phone. We went back and forth of what I show was paid via Garnishment, she claimed they got less than what was actually taken from my wife 's pay. She gave the impression that ( my wife 's company may have messed up ) but they show a lessor amount paid. She advised of fees and interest added to the balance. Again I asked for clarification ( are you not honoring ) my previous conversations. She said no, she would not. I then advised her that based on their information to me, they record all of their calls and that she needed to have the last few calls pulled and asked for a manager to call me back. 
XX/XX/XXXX received a voicemail from XXXX to call back. 
XX/XX/XXXX I called XXXX back and spoke for about 20 minutes. He advised that he listened to the calls and that they would not accept a payment arrangement to stop the garnishment even though that is what his agents advised me. I asked why they would not honor, he advised it was his office policy. Would not elaborate. We then went over the fact that more than likely another deduction it would n't happen anyway??? He gave me the impression that no matter what it would not be stopped. I then asked to set up a payment arrangements on the other accounts that are not in legal status. He asked what I could pay, I advised I would be able to set up a direct pay arrangement of {$50.00} by-weekly, based on pay periods. He said he could not accept this amount, he advised he would need at least {$650.00} per month. I advised there is no way I could pay that, I am being honest on what I can pay. I do n't want to give them an amount that I know I can not pay. He then said he could go as low as {$350.00} per month. I again advised I could not do that, I advised I can do the {$50.00} by weekly which would be $ XXXX {$150.00} based on the number of weeks per month. XXXX

Company response to consumer: Closed