Consumer complaint received 2017-05-01
Company: CITIBANK, N.A.
State: WA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XXXX  - I received Citigold Promotion Invitation through my email and enrolled the  promotion.This email o f mine has registered with   Citibank Earn Up to a {$700.00} Cash Bonus after you fund a Citibank Savings Plus Account.
Promo Code   XXXX   XXXX  - Deposit new t o Citibank Fund into my existing Citi Gold Savings Plus Account. And the deposit is maintained in Citi Saving Plus until now.    Record is as below :  XXXX  ACH Electronic CreditFID BKG  XXXX   XXXX   XXXX  {$30000.00}  XXXX  - Have received  Citi    bank research results responding my inquiry on when to receive the cash bonus {$300.00}, Citi bank has denied the cash bonus offer for the reason : " Unfortunately, there was not Cash promotion offered in conjunction with the opening of your account. While Citi does offer Cash promotions at times, those offers are only available to the individual to whom the offer was addressed. '' It is so obvious that Citi Bank either did n't do their so-called research at all, or Citi Bank refused to honor customer cash bonus by some fraudulent reason : First of all, the promotion offer I was enrolled under IS NOT EVEN about opening account. Second, I am the targeted customer. I have   received promotion letter through m y Citibank regi stered email and physical address mailbox.     The promotion  XXXX  detail is described as follow ( the following text is copied and pasted from another research letter also returned  by Citi Bank, w hich is responding to my inquiry about this promotion details and requirement on  XXXX  ) : Dear  XXXX   XXXX ,  XXXX / XXXX /  XXXX    XXXX  Thank you for your inquiry on  XXXX / XXXX /  XXXX   regarding your Checking account number ending in XXXX. We have completed our research and the results are as follows : The terms and conditions for Promotion  XXXX  required the following Make a minimum deposit of {$25000.00}, with money not currently held a t Citibank or its affiliates, into a new or existing Citibank Savings Plus Accou nt between  XXXX   XXXX ,   XXXX   and  XXXX   XXXX ,   XXXX  .   A minimum balance of {$25000.00} is required to be maintained in the  Citibank Savings Plus Account for three sta tement periods after the {$25000.00} minimum deposit is made.   A regular checking account packa ge ( the Citigold account package, the Citibank account package, the Basic account package, Student  package or Access account pack  age ) is required.
The qualifying deposit tiers are : $ 25,000.00- {$49000.00} earns a {$300.00} bonus ; $ 50,000.00- {$99000.00} earns a {$400.00} bonus ; $ 100,000.00- {$240000.00} earns a {$500.0  0} bonus and {$250000.00} and more earns a {$700.00} bonus.   The qualifying deposit must be maintained in the  Citibank Savings Plus Account unti l  XXXX   XXXX ,   XXXX  .   Once you meet the above terms and conditions, please allow up to 90 days from the date of the qualifying statem  ent ( s ), which satisfied the terms and conditions, to receive your incentive.
I have met all the terms and conditions. Hope CFPB can help me seeking for the justice.     Thank you very much  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation