Consumer complaint received 2015-04-29
Company: JPMORGAN CHASE & CO.
State: MN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Application, originator, mortgage broker

Complaint:
Subject : HUD/HOUSING ISSUESHousing Loan Complaint by : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX Minnesota, XXXX phone : XXXX XXXXHome phone : XXXX XXXXCo-signerXXXX XXXX XXXX, Mn XXXX, MN XXXX~Indicates Companies of joint complaints below. 
Please excluded from complaint. 



Fannie Mae/HOMEPATH loan XX/XX/2012. 
Fannie Mae XXXX # XXXX XXXX. Address : XXXX XXXX XXXX XXXX. XXXX XXXX, MN XXXX~Real estate agent, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MN XXXXXXXXXXXX. / XXXX, XXXX~Inspection done by : XXXX XXXX XXXX XXXX MN XXXX XXXX Home Inspections XXXXXXXXXXXX / XXXX ( chosen by real estate agent ) ~XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXXXXXX XXXX XXXX XXXX, XXXX XXXX MN XXXX XXXX loan choice application & approval : XXXX XXXX, XXXX MN. XXXX XXXX XXXX XXXX XXXX MN XXXX. XXXXFinancing changed by Real estate agent, XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX, MN of XXXX XXXX Mortgage at the time. XXXX XXXX currently at XXXX XXXX XXXX XXXX XXXX XXXX MN XXXXXXXXXXXX XXXX his assistant ~XXXX and ~underwriters whereabout unknown. 
Loan sold immediately and repeatedly XXXX times by the end first months payment due. Currently with Chase Mortgage : JP Morgan ~Chase, www.chase.com. No new loan docs signed. 


XXXX XX/XX/2012 ATTENDED HOUSING COUNSELING @ XXXX County XXXX Action Program. Finished budgeting, home ownership course. Referred to XXXX XXXX, APPLIED AND ACCEPTED TO XXXX XXXX HUD XXXX, FANNIE MAE XXXX FREDDIE MAC, HOMEPATH, LOAN PROGRAMS. I had been MONITORING MY CREDIT for several years at this point I had no outstanding debt, and a more than acceptal credit score. Sought home financing thru XXXX XXXX, XXXX MN XXXX was quickly approved for a loan range 135k to 175k WITH ADDITIONAL FUNDS FROM THE ABOVE MENTIONED FUNDERS. 
On about XXXX/XXXX/XX/XX/2012, FOUND HOUSING choice, and put in an offer on a Fannie Mae/HOMEPATH town XXXX priced at {$100000.00} Above mentioned FannieMAE XXXX # XXXX XXXX @ XXXX XXXX XXXX XXXX. XXXX XXXX MN XXXX. Property I currently own and reside at. 
OFFER MADE ON HOME, thru above mentioned agent, XXXX XXXX. I was told 30 days to closing at the most. XXXX XXXX SET UP INSPECTION. When I met the inspector at the home FOR INSPECTION AND PAYMENT, I WAS INFORMED OF THE NEED FOR WATER SOFTENER AS THE ONLY ISSUES REVEALED THRU INSPECTION, MY AGENT WOULD GET REPORT. NO MAJOR CONCERNS MENTIONED! PAID INSPECTION ON SPOT. It was shortly after the inspection my REAL ESTATE AGENT SWITCHED MY FINANCING to XXXX XXXX of XXXX XXXX Mortgage. I QUESTIONED FINANCING ABILITY TO SERVICE PROGRAMS ABOVE-WAS ASSURED THEY WOULD USE ABOVE FINANCING AND SEEK MORE OPTIONS. I WAS EMAILED SEVERAL ADDENDUM 'S initially due to REFLECT PRICE CHANGE WITH FANNIE MAE OPTION followed by INSPECTION RESULTS saying there was a common vent with the home heating the garage needing to be disconnected. I was disappointed to hear this was code, as I planned to use the garage as a workshop. I questioned price and time line of vent repairs. NEVER GIVEN PRICE OR TIMELINE, ASSURED A DAY OR TWO BY PHONE. IN WRITTING, TOLD GOOD QUESTIONS. 
I then started getting ADDENDUMS FOR EXTENSIONS to sign. 
XXXX of XXXX XXXX Mortgage became PRIMARY CONTACT. Over several months I was ASKED FOR EXCESSIVE PERSONAL INFO, TO INCLUDE REPEATED REPORTS ie : cell phone bills for the past year, my home phone records for the past year. Once I submitted a year at a time, I was asked for a specific month, then another, then days broken down in the months. All records covered in initial submissions. I was asked Credit card statements for 1 yr .continued

Company response to consumer: Closed with explanation