Consumer complaint received 2019-11-25
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: NJ
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
XXXX XXXX XXXX was modifying my loan # XXXX in XXXX & and XXXX of XXXX. XXXX XXXX XXXX  purchase the loan or required it from XXXX XXXX a defunct Lender. XXXX XXXX XXXX  in XXXX received over a 500 plus personal documents threw faces and certified mail. 
In XXXX & then XX/XX/XXXX offered a modification but not as agreed base on a principle reduction of a loan that was at XXXX with a value of XXXX ordered XXXX by XXXX XXXX XXXX  and then XXXX XXXX XXXX again order a second appraisal in XXXX of XXXX, value came back at XXXX. XXXX XXXX XXXX  again after they ordered appraisals did not reduce the principal as agreed and finalize My modification on XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. I have owned the home for 15 years, am XXXX years old and I have no where to go or live if I lose my property. XXXX XXXX totally misrepresented, mis lead, lost documents, repeatedly requested for the same documents and would make false statements that did not received documents, unexceptionable. XXXX XXXX was a nightmare, did not finalised the agreed reduction of principle and then took its good old time to let programs run out and then sells the loan XXXX XXXX, a XXXX XXXX company. 
NOTE : I received a letter from XXXX XXXX XXXX  that they had appraisals. 
Then on XX/XX/XXXX th of XXXX I received a new letter that the loan was sold to XXXX   XXXX  and then a letter from Rushmore Loan Serving the servicer of my loan. 
NOTE : My Complaint also Includes RUSHMORE Loan Serving Loan # XXXX, my property address XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. 
After Rushmore Loan Serving sent me letter in XX/XX/XXXX that they were the new servicer of my loan, I called Rushmore Loan servicing did they receive the modifications for assistance and the appraisals XXXX XXXX XXXX  completed to finalise my Modificaton with the agreed principal reduction. As of XX/XX/XXXX I have a outstanding balance XXXX and a property value base on realtor comparables comps of XXXX $ to maybe XXXX $ current market. 
Rushmore Loan Servicing has over the last 6 month received 4 Modificaton assistances packages as well at least 500 plus documents. I been trying to make payments to XXXX XXXX XXXX  since XXXX of XXXX and with I thought the hope of Rushmore Loan servicing to Assist me with assistance of finalising my Modificaton to save my home. Am one person that has done everything in my power to finalise the Modificaton with Rushmore Loan Servicing. 
My Additional Complaint is that not only have I fax additional personal paperwork, pay stubs and bank statements as XX/XX/XXXX, I get a letter that the documents they received in the time frame of the now Sheriffs sales date. Letter states 37 days prior to the sale Note : XX/XX/XXXX was the sale date and got a adjournment until XX/XX/XXXX, for 30 days, Rushmore Loan Servicing received my last pay stub not only weeks before but a new pay stub 37 days prior fax verified and also verified by XXXX a account lost mitigation representative that all documents were received as of XX/XX/XXXX and I was eligible for principle reduction. 
Again nothing from Rushmore Loan Servicing, various calls from Loss mitigations representatives that have no knowledge of my file as well as made statements that I was not eligible for problems as well as any old programs under government assistance programsXXXX XXXX XXXX. 
Note : ) complaint number 5, Rushmore Loan Serving representatives had to experience or knowledge that in XXXX County a home owner has Two 2 30 day adjournments not 15 days and if needed a additional 30 days if the Lawyer for Rushmore Loan Servicing agrees to adjourn to look at the documents received as well as give the additional 30 days to give Rushmore Loan Serving to do the right thing to save my home. 
I more then qualify for and to keep my home. 
Note : If I did not qualify I would of sold my home under a short sale and do everything in my power never to go to foreclosure, never!!! 
Rushmore has not right to go to sherif sale on my property and give me the rights to not lose my home. 
There is so many violations from XXXX XXXX XXXX and now XXXX XXXX, XXXX XXXX company and Rushmore Loan Servicing, law firm of XXXX and XXXX. 
I make this formal Complaint against XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX  and Rushmore Loan Serving and all its representatives directly handling my loan documents. 
I want my justice and tired of the misrepresentation on all the companies enclosed. They play with peoples lives. 
My complaint is formal and I respectfully want to stop all Forecloser proceedings, XXXX and XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX, NJ XXXX Respectfully help me with my complaint, Signed as of XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX

Company response to consumer: Closed with explanation