Consumer complaint received 2022-08-02
Company: TD BANK US HOLDING COMPANY
State: IL
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I received a call from Target Card services on XX/XX/22 saying that my payment was late for my card and I was past due. I told them that was impossible and they informed me that they had the wrong address on file and the statement was returned. I was able to bring the account current on the phone and the Target representative informed me that he would be sure to put a request on my account to not report that it was late to the Credit bureaus because of the wrong address on file. The next day, XX/XX/22, I received notice that my credit score dropped XXXX  points because Target Card services reported a 30 day late notice and a significant balance increase. This was also on the same day that I applied for a new apartment, which I was then denied because of the significant drop in my score. I immediately called Target Card services to understand and they informed me that it was already reported to the credit bureaus before they could send information to correct it. I was even refunded the late fees that were put onto my account. I asked them to please update as soon as possible this is preventing me from being able to have a place to stay. I was informed on 3 separate calls that they reported to the agencies to fix the mistake and that it should show up within the next couple of days. I asked if they could provide something in writing for me to show proof to potential landlords that it would be corrected soon. I was informed that they would not be able to provide that via email. I waited a few days and still no change to my credit report. I called a few days later and was told that it wouldn't report until the next billing cycle ( XX/XX/22 ), which is not what I was told on the previous 3 calls with Target representatives. I asked if they could move my billing date to the 1st of the month to speed up the process in making the correction as I am currently XXXX, waiting for this change on my report. Which they did. I also asked if I could file an internal dispute with Target for the 30 day late notice and balance increase for the month of XXXX. They filed the dispute. I called again on ( XX/XX/22 ), one day after the billing cycle, to confirm that the adjustment would be made to my credit report by removing the 30 day late notice and balance increase for the month of XXXX and was told that since I filed a dispute with Target, it would take another 30 days for the dispute to finalize and any updates to be made to my credit. I was told the deadline to complete the dispute would be XX/XX/22 and that I would not see any changes to my credit until the next billing cycle ( XX/XX/22 ). This directly contradicts the first 3 calls that I had with the representatives with the issue first happened. I was told this would be corrected by my next billing cycle in XXXX  and now I'm being told that it won't be corrected until XXXX. I do not have confidence in the way this situation has been handled and communicated and I have been put in a tough situation without a place to live because of this mistake that was made on Target Card services part.

Company response to consumer: Closed with explanation