Consumer complaint received 2016-08-25
Company: U.S. BANCORP
State: WA
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
I have a US Bank Account. I deposit money into it periodically to keep the balance up and pay the credit card line. I receive email alerts regarding the status of my account, and receipts. on XXXX/XXXX/16 my account had XXXX dollars in it. A XXXX dollar debit hit my account and put it in the negative, about XXXX that day according to people at the bank when I went in the next day. 

I received no alert, or email of this transaction until XXXX the following morning. When I saw this email it was approximately XXXX, and I had work starting at XXXX. The branch isnt open until XXXX, so I came in to the branch at approximately noon during my lunch break to bring the account current with cash in hand. 

No fee had been assessed at that time. I asked where the XXXX $ transaction came from, I saw that my credit card had been paid automatically from my account which I do not dispute was how my account was set up. I also have draft protection turned off so my card should decline when funds are not present but due to the bank prior authorization they pushed it through and credited the payment. To be clear, I understand why and how the charge went through, I authorized the bank to make that payment when I set up the Credit Card. My objection is to the overdraft fee being assessed so quickly and with absolutely no warning or chance to bring it current. I was told by a bank manager that I would have had to have made a deposit by XXXX on the same day to avoid any fees. how was I supposed to know of any problems if I was n't notified of the transaction until the next day. I had the ability to come in and make the account current that day. If I had been notified I could have easily made the deposit before XXXX. 

So I deposited XXXX , when the account was at XXXX dollars. It brought my account to current. I asked if there would still be a fee since I came in as fast as I could, and they said yes. Even though I came in less than 24 hours after it going negative, this fee is still going to be imposed on an account with money in it. 

they have imposed fees in the past and waived a few of them from other times, and they now claim since they were so " lenient '' they had to insist on the fee. This fee, was only imposed due to a failure on the banks part to issue a receipt at the time of purchase. This fee was from a situation caused by the bank, and then imposed by the bank. It was also resolved in less than 24 hours. I asked the manager I spoke with what I could have done better, he said the only way was to have made a deposit before XXXX on the XXXX. How was I supposed to do that, if I 'm thinking my account is current and no receipts are landing in my inbox to tell me otherwise? 

I was told that it is my job " to know how much is in your account '' which I do in fact keep close track of, via email notifications. I was not empowered to to do the right thing, or given a chance to avoid repercussions. I should have received a receipt the exact moment the charge happened, like any other Credit Card Transaction I have ever done. Any bill I pay, i get an email confirmation right away from the vendor and a confirmation in my email. I was also told " Well you should keep more money in it. '' I keep this account as a buffer, I have had my bank account compromised in the past so I keep the bulk of my funds in a separate bank and make deposits as needed for bill pay. I live close to a branch, I would have gladly made the payment if I had been properly notified. 

I came into the bank as soon as I possibly could once I knew there was a problem. I have acted in fairness and been forthright, this overdraft fee should never have been imposed in the first place. They claimed they " just ca n't '' since I 've had other fees waived. I am not asking for it to be waived as a Customer Service, this is a flaw in their system, and it feels like exploitation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation