Consumer complaint received 2022-07-28
Company: U.S. BANCORP
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem making or receiving payments

Complaint:
XX/XX/2022 XXXXXXXX XXXX I went to my local branch to find out why my bank accounts were being held illegally by the institution. When I had finally seen the paperwork on the order to freeze my accounts, the bank violated their duty to me by locking up my bank accounts with the incorrect information on the paperwork from the XXXX. They had US bank XXXX as the account number to reference my accounts. This completely violates all my rights as a client of the bank that they were given a hold on my bank accounts without even serving the bank with the correct or accurate paperwork. This order prevented me from being able to attain counsel and be represented by an XXXX. The damage to my rights, my ability to defend myself against this illegal order was astronomical. This account held my employees payroll as well and because my financial institution locked down my account with such a broad order that had absolutely no accurate information that would apply to me I am in a serious situation caused directly by US BANK violating their fiduciary duty to me as their client. My employees were XXXX XXXX by not being able to cash their paychecks - amount in the bank was XXXX weeks of their payroll. 
The inability for me to attain counsel and representation by an XXXX and my employees inability to cash their payroll checks was illegal and a breach of US Banks relationship with me especially on an overly broad and inaccurate document. 
XXXX in XXXX refused to talk to me originally and said she would not speak to anyone that was a client, she would only speak to an XXXX. At the time she was telling the bankers that to tell me, I was representing myself due to US bank breaching their relationship with me and keeping me from mounting my own defense. 
XXXX told my banker to tell me to contact XXXX XXXX XXXX as the main point of contact for my accounts. That person is opposing counsel that is suing me. When I asked for documentation on why the main point of counsel on my bank accounts is an XXXX that is suing me I was told they had no information. 
Today, XX/XX/2022 when I went in to follow up and get some documentation regarding the illegal order that US Bank followed that did not have my actual bank account number and asking for documentation about why the main point of contact on my bank account was XXXX XXXX, they still could not provide me with any documentation. 
****side note. When XXXX was served with the order she immediately locked down my bank account without any due diligence on her part and on the part of her having a fiduciary duty to me as the customer as well as breaching that relationship by locking down accounts based on a broad and over reaching incorrect document- but it took her over 3 days to release the order ***** When I left my local branch I called the business center number and got XXXX. He listened to my information and clarified what I was asking him for, I told him that I wanted to see the documentation that allowed my bank to put XXXX XXXX XXXX as the main point of contact for my bank account. He reached out to XXXX and again she refused to talk to me or provide me with the documentation that she is using to put someone else on my bank account. After he put me on hold a couple of times, he finally said, ( and he was reading something ) oh this must be it, XXXX XXXX, and he said, Hold on. THEN HE PROCEEDED TO TRANSFER OR CONNECT ME SOMEHOW TO THE OPPOSING COUNSEL 'S OFFICE!!!!!! XXXX XXXX XXXX XXXX XXXX ANSWERED AND I SAID WRONG NUMBER AND HUNG UP! I NEED AN IMMEDIATE RESPONSE- I AM SO VIOLATED AND XXXX BEYOND REPAIR. Now they will have a record of me phoning into their office. I am so absolutely astounded as to the massive violations and breach of my rights by US bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation