Consumer complaint received 2023-08-15
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Wells Fargo is still refusing to answer my complaint for that I have to repost my complaint and I will keep reposting it till Wells Fargo decide that the public deserve to have privacy rights and civil rights and till Wells Fargo decide to obey the laws and regulations and their customers account 's preferences. 
Till today Wells Fargo is still sending the mails to my residential address and refusing to use my XXXX XXXX XXXX address as indicated on my account mailing address preference. 
Notice : I attached here a letter was sent to my residential address on XX/XX/2023. as a proof of NONE COMPLIANCE BY WELLS FARGO with the laws and regulations As I promised those working from the comfort of their homes sub-contractors for Wells Fargo without any supervision and who are labeled as XXXX. I am reposting my Complaint again till a Real Wells Fargo manager deal with my issue and find me a solution. For the last 2 years Wells Fargo is refusing to follow the laws and the regulation and my account preference regarding my Mailing address which is a XXXX XXXX XXXX and Wells fargo is still insisting to mail the letters regarding my account to my Residential address, even though. my account and my profile preference are indicating my mailing address to be the XXXX XXXX XXXX and even after more than XXXX complaint, TILL NOW Wells Fargo is still insisting that I do not have the rights of having the XXXX XXXX XXXX my mailing address and they are still mailing the letters related to my account to my residential address. The So called XXXX s who are answering my complaints are refusing to address this issue properperly I think because they do NOT have any experience in customer service and they do NOT know how how, they are not telling the truth and at many answers to the complaints The so called XXXX put in writing misleading statements that they updated my mailing address to be the XXXX XXXX but those statements are false because right after every misleading response more letters from Wells fargo was mailed to my residential address. Those responses by so called XXXX  who seem to be in fact sub-contractors who are getting paid by the number of replies they perform to the Wells Fargo customers are misleading and most of the responses from those who are working from the comfort of their homes without any supervision and not under any management and are labeled as XXXX, are just a copy and paste answers and at most cases, the answers have nothing to to with the subject of the complaint. Till now Wells Fargo is still performing this illegal act by not obeying the laws and regulation of the US government and still not following my account preferences even after more than XXXX misleading letters I received from those working from the comfort of their homes XXXX  stating that they updated my mailing address to the B.O.BOX, But till now Wells Fargo is still mailing the letters to my RESIDENTIAL ADDRESS Wells fargo is still ignoring the civil rights and the privacy rights of the customers and o myself. This illegal act from the part of Wells Fargo will have to lead to another fine by the CFPB and The department of CIVIL RIGHT similar to what happened to Wells Fargo last year when Wells Fargo ignored all laws and regulations as they are doing now in my case and Wells Fargo end up with a fine of XXXX XXXX DOLLARS. READ THE NEWS ABOUT WHO ARE REFUSING TO OBEY THE LAWS AND REGULATIONS AND THE PREFERENCES : CFPB Orders Wells Fargo to Pay {$3.00} XXXX for Widespread Mismanagement of Auto Loans, Mortgages, and XXXX XXXX Wells Fargo Company repeatedly misapplied loan payments, wrongfully foreclosed on homes and illegally repossessed vehicles, incorrectly assessed fees and interest, charged surprise overdraft fees, along with other illegal activity affecting over XXXX XXXX consumer accounts XXXX, XXXX. The Consumer Financial Protection Bureau ( CFPB ) is ordering Wells Fargo Bank to pay more than {$2.00} XXXX in redress to consumers and a {$1.00} XXXX civil penalty for legal violations across several of its largest product lines. The banks illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of customers, the loss of their vehicles and homes. Consumers were illegally assessed fees and interest charges on auto and mortgage loans, had their cars wrongly repossessed, and had payments to auto and mortgage loans misapplied by the bank. Wells Fargo also charged consumers unlawful surprise overdraft fees and applied other incorrect charges to checking and savings accounts. Under the terms of the order, Wells Fargo will pay redress to the over XXXX XXXX affected consumer accounts, and pay a {$1.00} XXXX fine, which will go to the CFPB 's XXXX XXXX XXXX, where it will be used to provide relief to victims of consumer financial law violations. Wells Fargos rinse-repeat cycle of violating the law has harmed millions of American families, said CFPB XXXX XXXX XXXX XXXX The CFPB is ordering Wells Fargo to refund billions of dollars to consumers across the country. This is an important initial step for accountability and long-term reform of this repeat offender. 
Wells Fargo has NO customer service. 
Wells Fargo SUBCONTRACTED the responses to the customers complaint to a company that hires inexperienced people working from the comfort of their homes without any supervision to respond to the complaints. This subcontractor company is called THE ENTERPRISE COMPLAINTS MANAGEMENT OFFICE not Wells Fargo. and the employees THE ENTERPRISE COMPLAINTS MANAGEMENT OFFICE are labeled ECMOs

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation