Consumer complaint received 2015-05-15
Company: Servis One, Inc., Titusville, PA Branch
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I received authorization, agreement and approval for a Dept of Justice National Attorney General Settlement loan modification from XXXX XXXX XXXX including terms, interest rate and specific amount of principal reduction of {$70000.00}. See Attachment A. My loan was sold to BSI Financial Services who as my new servicer is obligated, instructed and Mandated by the Dept of Justice Consent Decree to honor the terms for permanent modification from XXXX XXXX XXXX. See Attachment XXXX pages XXXX XXXX. 
Upon agreement and confirmation by BSI that I successfully complied with and completed the trial period BSI sent permanent modification documents with terms that differ from and DO NOT adhere to the XXXX XXXX XXXX Terms as mandated by D.O.J specifically as indicated in Attachment A the principal amount reduction should be {$70000.00}. This Principal reduction promised under terms proposed, offered, accepted and agreed to from XXXX XXXX XXXX would result in an amount payable under the new BSI " note and security instrument ( the unpaid Principal Balance '' ) of {$420000.00}. However the principal reduction/foregiveness provided in the BSI is only {$64000.00} ( LESS than committed by XXXX XXXX XXXX terms ( terms which BSI is mandated by the Consent Judgement to honor ) - this results in a HIGHER BSI " note and security instrument ( the unpaid Principal Balance '' ) of {$420000.00}. See Attachment labeled OLD noting points B and C. Upon me pointing out that they were out of mandated compliance to " honor permanent loan modification agreements entered into by the prior servicer, '' and providing for a XXXX time the XXXX XXXX XXXX XXXX ( Attachment A ) BSI remitted revised documents which make no correction, provide no remedy and still do not honor the committed terms of XXXX XXXX XXXX. In fact the new/revised loan modification document sent as a result of me raising this concern, here labeled as NEW, appears deceptive, lacks transparency and includes only a disingenuous edit of simply eliminating the wording related to the principal reduction/foregiveness as attempt to not address the matter and to intentionally edit out/eliminate reference to principal reduction/foregiveness in order to knowingly ignore the XXXX XXXX XXXX terms and commitment and to hide/camouflage not honoring the XXXX XXXX XXXX terms as mandated by the DOJ Consent Judgement. Please note the HIGHER BSI " note and security instrument ( the unpaid Principal Balance '' ) of {$420000.00} remains unchanged from the OLD to the NEW/revised BSI loan modification agreement and thus indicates the principal reduction/foregiveness is unchanged from the OLD to the NEW/revised BSI modification agreement and by conclusion they have not honored the XXXX XXXX XXXX terms committing to {$70000.00} principal reduction/foregiveness which results in a lower BSI " note and security instrument ( the unpaid Principal Balance '' ) of {$420000.00}.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation