Consumer complaint received 2017-03-24
Company: JPMORGAN CHASE & CO.
State: WA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
have also noted during the modification process with Metlife ( prior to Chase purchasing the loan ) ; the modification process with Metlife which started XX/XX/XXXX / Metlife did not accept payments from XXXX to XXXX ; then accepted XXXX and XXXX payments ; but then returned XXXX payment. Metlife then took until XXXX to complete the modification of the loan which had an initial balance of {$300000.00} / it was inflated XX/XX/XXXX to {$330000.00} ; due to penalties and interest ( which if the paperwork was completed timely on their part it should not have cost us almost $ 24K more. On XX/XX/XXXX I wrote an XXXX an letter indicating my concern over the undue hardship Metlife was creating and offered repayment options to no avail. In XX/XX/XXXX Metlife completed modification ; along with capitalized interest of {$26000.00} / so our loan went from # XXXX to {$330000.00}. I have been in my home since XX/XX/XXXX and in desperation and severe health issues signed the documents to prevent losing our home / this was noted several times during my letters to Metlife of my health. I had to have an XXXX XX/XX/XXXX and rolled my vehicle two months afterward XX/XX/XXXX and suffered again being unable to work and again went through another modification. It was during that time of Metlife handling the modification that the loan was purchased by Chase and they sent out an modification agreement / this time it was an FHA home affordable modification agreement ; in XXXX portions. The XXXX portion is for the amount of $ XXXX@3.625 % and the subordinate mortgage of XXXX / now the loan increased to an amount during this modification to {$340000.00}. Although, each statement even today shows an original loan balance of {$300000.00}. Chase is adamant that since we signed ( basically under distress, hardship and medicated myself ). My conversation with an XXXX ( Chase ) today she indicated that the amended / re-instated amount was {$330000.00} / although it indicates on each monthly statement the original loan balance is {$300000.00} Today I receive an letter as I requested an pay-off ( just to see exactly what the totals are for viewing material ) and it indicates {$230000.00} is owed to Chase. The document does not disclose the amount of {$97000.00} owed for the subordinate HUD vendor XXXX. The HUD ( XXXX ) was not even calculated or mentioned in the pay-off disclosure statement I requested and received today. When I total the amounts ; we now stand owing {$320000.00}. None of the information I receive from Chase makes sense or adds up / they crossed documents in the mail during the initial modification for an 3.625 % interest and an week later we received an 3 % interest pack of documents to sign XX/XX/XXXX and they would not honor ; although their mortgage specialist XXXX informed us that Chase would have to honor the 3 % ( they still have not ) I have noted that during times of waiting for both Metlife and Chase to complete their modifications, the FHA vendor paid insurance for the mortgage, so why did Metlife and is Chase trying to basically double dip funds from HUD and us as an customer. The document today ( as I contacted the customer service Chase and spoke with XXXX ) is only for the amount owed to Chase ; not the subordinate HUD loan ( it 's not recognized in the document, therefore very misleading to the layman consumer as to the direct amount to payoff. I hope this additional information assist in resolving this ongoing issue and XXXX situation for us / it has been an ongoing problem and not resolved since XX/XX/XXXX between Metlife and Chase at the helm.

Company response to consumer: Closed with explanation