Consumer complaint received 2016-10-04
Company: WELLS FARGO & COMPANY
State: HI
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
On XXXX/XXXX/XXXX I was contacted by XXXX XXXX from Wells Fargo ( WF ). She asked if I ever lived in XXXX or if I ever worked at XXXX XXXX XXXX XXXX in XXXX XXXX. She then told me that XXXX fraudulent accts, a Brokerage acct and a Command Checking acct had been opened in my name at a Wells Fargo Bank in XXXX XXXX on XXXX/XXXX/XXXX using my actual social security #. I received a letter from WF dated XXXX/XXXX/XXXX signed by XXXX XXXX ( Liability Fraud and Claims Manager WF ) asking me to sign, notarize and return affidavit of identity theft as well as supporting documentation ( police report, copy of drivers license, proof of address ). 
A XXXX Credit report documented that someone had tried to access my credit report electronically on XXXX/XXXX/XXXX but was denied access because they did not have my birth place. On an XXXX Credit report a fraudulent address ( XXXX ) and a XXXX XXXX employer were listed under my name. I submitted the Identity Theft Complaint & Affidavit to the FTC as well as the IRS and Social Security. 

I called the Liability Fraud Claims Dept of WF on XXXX/XXXX/XXXX at XXXX to obtain follow up and provided my claim number that they provided to me on the XXXX/XXXX/XXXX letter. The lady at the call center said that she did not have any record of such a claim #. I asked her what I was to do and she said that she did not know. 

As I live in XXXX, and there are no WF Banks in Hawaii, it is not easy for me to go to WF and meet personally with someone for assistance. I flew to the XXXX XXXX on XXXX and went to a Wells Fargo in XXXX and spoke personally with a XXXX XXXX XXXX XXXX ID XXXX re : this matter on XXXX. He looked in his data base and verified that what I said was true and indeed said that there was still money in XXXX of the accounts. I asked him for a copy of all of the activity in the accounts and he said that he was not able lot access that. He said to call WF Advisors at XXXX and ask for XXXX. This is as expected another call center. They gave me an email address to contact re : the fraudulent account. They however could not give me a contact name or phone number. 
The only account that I 've ever had with WF was a WF Auto Loan that I opened XXXX XXXX and paid off in a few months. 
I would like the following information : 1. Documents relating to the fraudulent transactions made on the accounts opened in my name. 
2. I would also like to know if these accounts were opened by one of their employees or by someone from outside the institution. As I do not have an account with Wells Fargo, there is no issue of my having waived my right to sue them for the time I took from my medical practice to chase this information down, fly to XXXX XXXX, as well as the stress of having identity theft perpetrated while I was attempting to secure a loan for home. 
3. I understand that WF has established a complaint and mediation system for people affected by fraud. I have not been contacted and indeed I feel that I have been stonewalled because I do not have an account with Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief