Consumer complaint received 2017-04-24
Company: Ocwen Financial Corporation
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
O ur Loan wa s transferred t o OCWEN several  years ago for serving, and since that time, we have encountered numerous issues and concerns.     Most recently, we have been current in our payments for 24 months, and our  XXXX   XXXX ,   XXXX   statement came as quite an unpleasant shock. The statement demanded our regular monthly paymen t ( {$4700.00} ) plus an additional {$12000.00} for a n item simply referred to as a " short payment. '' We have consistently paid the amounts as demanded in each monthly statement, and this charge was certainly unexpected. We relied on the amounts as stated in the previous invoices as we recently decided to put our home on the market in the upcoming months.     I calle d OCWEN  immediately upon my receipt of the  XXXX  statement, and was told that the charge was a result of a miscalculation on their part that allegedly began several years ago and just came to light recently.     I requested a full amortization of the loan amount to substantiate this added charge, and was provide a form letter that basically stated that they reviewed our file and the charge is, in fact, " valid ''. I was advised that severa l   XXXX   home  owners would be receiving similar letters as they just discovered this massive miscalculation.     I am not in any position to pay {$17000.00} by  XXXX   XXXX ,   XXXX  , as demanded on the statement. When I spoke to the  OCWEN  about this, they mentioned that I could pay this off at any time.     I have no idea why I am being charged this amount, have been given no support, other than their calculation was made in error. I relied on their figures, and planned on putting the home on the market, but now that they claim I owe additional funds, I am unable to do this. I feel I am entitled not only to have this charge removed from my account immediately, but am also entitled to punitive damages for infliction of emotional distress.     For back ground, in  XXXX , we were experiencing financial difficulty due to medical issues with our son. We applied for a modification of the loan, and were not only denied without full explan ation, OCWEN  then demanded we pay the taxes and insurance in escrow, increasing our monthly bill by nearly {$2000.00}, within  XXXX  30 day period. Thereafter, we were charged excessive fees for property inspections which they claimed took place up to 3 times a week, sometimes twice in a day. ( they said they  were drive b ys to ensure we still resided in the home ) I made a complaint, and these were eventually removed, but the modification denial was never explained. We have now been current on this loan for at least 24 months.      Ocwen in sists we owe this additional amount, and refuses to provide support or justification beyond their assertion that the amount is " VALID. I am now prohibited from selling my home because the buyer would not be able to obtain a release of mortgage unless I pay the amount they are demanding. This is unfair, and I 'm hoping you are able to look in to it, especially as it appears it will be effecting many many more homeowners.

Company response to consumer: Closed with explanation