Consumer complaint received 2015-06-10
Company: WELLS FARGO & COMPANY
State: NV
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
My original message copied from a screen shot reads as follows : '' Dear XXXX XXXX : Thank you for contacting Wells Fargo. My name is XXXX, and it is mypleasure to assist you today. 
I would like to thank you for choosing to have your accounts with us. Weappreciate having you as our customer. 
I understand your concerns regarding the fees schedule and would like torequest that Wells Fargo make some changes. I know how frustrating feescan be. 
We continually evaluate our accounts and services, while considering theneeds of our customers, industry trends, and impacts of the changingenvironment, and make changes as necessary. Our goal is to set a fairprice that is consistent with the value of each account or service. 
Thank you for taking the time to share your thoughts. Your concerns areimportant to us as we strive to better serve our customers. 
At Wells Fargo, our goal is to exceed the expectations of our customerswhenever possible. 
If you would like to discuss other account options that could bettermeet your needs and help you avoid future fees, please call us anytimeat XXXX ( XXXX ) so we may work together to find theproduct that is best for you. 
In order for us to respond most effectively to your concern, please sendwritten correspondence to the address listed below : Wells Fargo BankExecutive OfficeXXXX. XXXX XXXX XXXX, CA XXXXEnsuring that you have the best possible banking experience is of theutmost importance to us, as you truly are a valued customer. 
On behalf of Wells Fargo, thank you for your business. We are happy tohave you as our customer and appreciate the opportunity to assist youtoday. 
Sincerely, XXXX XXXXWells XXXX Online Customer ServiceORIGINAL MESSAGE : -- -- -- -- -- -- -- -- -Wells Fargo will be losing a lot of customer loyalty based on their fee schedule. XXXX XXXX for example has no international transaction fees ( on their debit cards!!!! ). Almost all banks waive foreign transaction fees since the bank is making money on the transaction itself. My University is actually going to be implementing another fee on students to pay with a major card since banks are not helping but robbing education institutions! XXXX XXXX also provides fee ACH transfers to other banks/credit unions w/o any type of fee. Finally, XXXX XXXX still offers an amazing program while using their checking account and debit card on a normal basis. I have earned over {$100.00} from XXXX XXXX by simply using my checking account. What has Wells Fargo done for me lately? Except fail to work with me on every level, nothing. Wells Fargo, you need to make changes. 
________________________________________________________________________My final response to Wells Fargo Customer Service via the online banking secure messaging : I am shocked that in this new century, lenders would ask for a paper written request to a correspondence address. This should be provided if the customer only wishes to communicate via USPS. I will be forwarding the concern electronically to the CFPB and request their assistance with the matter unless something drastic is done by Wells Fargo to amend this terrible service.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation