Consumer complaint received 2023-04-05
Company: Experian Information Solutions Inc.
State: ID
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-issue: Other problem getting your report or credit score

Complaint:
Hello, I am writing to dispute the inaccurate information that has been reported by XXXX XXXX regarding my credit account. XXXX XXXX XXXX has violated several provisions of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ), and I am seeking enforcement of my legal rights under these laws. 

Specifically, XXXX XXXX has reported inaccurate and incomplete information to different credit bureaus. XXXX and Experian have reported my monthly payment as {$15.00} and my balance as {$56.00}, while XXXX reported {$0.00} for both. Additionally, Experian and XXXX reported a high credit balance of {$1100.00}, while XXXX reported {$0.00}. This inconsistency in the reporting of my credit account is a clear violation of Section 607 ( b ) and Section 607 ( c ) of the FCRA, which require furnishers of credit information to provide accurate and complete information to credit reporting agencies. 

Furthermore, all three credit bureaus have reported that I was 30 days late on my payment on XX/XX/XXXX, even though I did not miss any payment on this account. This incorrect reporting has caused significant harm to my credit score and my ability to obtain credit. As a result, I have been denied credit and have had to pay higher interest rates, which has negatively impacted my financial well-being. 

This incorrect reporting by XXXX XXXX is a violation of Section 623 ( a ) ( 1 ) ( A ) of the FCRA, which gives consumers the right to dispute inaccurate or incomplete information with the credit reporting agencies, and Section 623 ( b ), which requires the credit reporting agencies to investigate and correct any disputed information that is found to be inaccurate or incomplete. Additionally, if XXXX XXXX has been incorrectly reporting that I was 30 days late on my payment when I was not, they may have violated Section 807 ( 2 ) ( A ) and Section 807 ( 10 ) of the FDCPA, which prohibit debt collectors from making false, deceptive, or misleading representations in connection with the collection of a debt. 

XXXX XXXX regarding my student loan account. According to all three credit bureaus, XXXX reported that I was 90 days late on XX/XX/XXXX, but I did not miss any payments on this account. Additionally, there are discrepancies in the dates reported by the credit bureaus, which has further impacted my credit score.

As a result of these inaccuracies, I have suffered significant harm, both emotionally and financially. The incorrect information has caused my credit score to decrease, making it difficult for me to obtain credit for personal and professional purposes. I have been denied loans and credit cards, and the high interest rates that I have been offered have made it difficult for me to pay off existing debts. 

Furthermore, the impact of these inaccuracies has not been limited to my financial life. I have had trouble finding housing, as landlords often check credit reports when reviewing rental applications. I have also been passed over for job opportunities due to my credit score, despite my qualifications and experience. 

I believe that XXXX has violated several provisions of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). Specifically, XXXX XXXX have violated FCRA sections 607 ( b ) and 607 ( c ) by failing to provide accurate and complete information to credit reporting agencies and failing to correct any inaccurate or incomplete information that was previously reported. They may have also violated FCRA sections 623 ( a ) ( 1 ) ( A ) and 623 ( b ) by failing to investigate and correct the disputed information that was found to be inaccurate or incomplete. 

Furthermore, XXXX may have violated TILA section 128 ( b ) ( 2 ) ( A ) by failing to accurately and meaningfully disclose the terms and conditions of the loan, including payment obligations and due dates. They may have also violated TILA section 164 by failing to respond promptly and accurately to written requests for information about the account. 

XXXX XXXX XXXX XXXX on my credit reports. According to all three bureaus, I was reported as 30 days late on multiple occasions, including XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, despite making all payments on time. Additionally, there are inconsistencies in the reported dates for when the account was opened and last active. 

These reporting inaccuracies are a violation of the Fair Credit Reporting Act ( FCRA ). Section 607 ( b ) of the FCRA requires furnishers of credit information to provide accurate and complete information to credit reporting agencies, while Section 607 ( c ) requires furnishers to correct any inaccurate or incomplete information they previously reported. Furthermore, Section 623 ( a ) ( 1 ) ( A ) gives consumers the right to dispute inaccurate or incomplete information with the credit reporting agencies, and Section 623 ( b ) requires the credit reporting agencies to investigate and correct any disputed information that is found to be inaccurate or incomplete. 

Additionally, the Truth in Lending Act ( TILA ) was also violated. Section 128 ( b ) ( 2 ) ( A ) of the TILA requires accurate and meaningful disclosure of the terms and conditions of loans, including payment obligations and due dates. Section 164 of the TILA also requires creditors to respond promptly and accurately to written requests for information about the account. 

The inaccurate reporting by XXXX XXXX XXXX has had a significant negative impact on my life. It has made it difficult for me to secure loans, credit cards, and even housing. It has caused me significant stress and anxiety, as I feel helpless to correct these reporting errors. I have worked hard to maintain my financial stability, and it is unfair for my credit to suffer due to inaccurate reporting by a creditor. 

Therefore, I am requesting that XXXX XXXX XXXX immediately correct the inaccurate reporting on my credit reports and remove the unverified account. I am also requesting that the credit reporting agencies investigate and correct any inaccuracies found on my credit reports. Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation