Consumer complaint received 2021-04-21
Company: CITIZENS FINANCIAL GROUP, INC.
State: NY
Product: Debt collection
Sub-product: Auto debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
I, XXXX XXXX XXXX XXXX entered into a consumer credit transaction with CITIZENS BANK on XX/XX/XXXX. XXXX consumer credit transaction in which a finance charge was involved. 

There was a recently settlement involving my XXXX XXXX XXXX. Because of this I wanted to look over my original contract. In my contract found several cases of violations of TILA, GLBA and FDCPA.

15 USC 1605 defines a finance charge as the sum of all charges in a consumer credit transaction. This does not include cash but CITIZENS BANK took cash. The finance charge is also supposed to include insurance however I did not receive insurance and was forced to purchase this separately even though my contract was conditional based on insurance. This is a violation under 15 USC 1605. This contract did not include my right of recession pursuant to 15 USC 1635.

Under GLBA, CITIZENS BANK did n
ot disclose to me my right to Opt out of disclosure of my nonpublic personal information pursuant to 15 USC 6802 ( b ) ( 1 ) ( B ). I was not shown a disclosure nor was I given directions on how to exercise my right of opting out of such disclosure.

CITIZENS BANK also violated the FDCPA. CITIZENS BANK themselves stated they are debt collectors yet did not
disclose this in the original contract which is a violation of 15 USC 1692e ( 11 ). CITIZENS BANK gave a notice stating two different names with two different addresses as the original creditor and creditor even though I, XXXX XXXX  XXXX XXXX am the original creditor as I gave them the right to extend my credit. This is a misrepresentation, misleading and thus a violation of 15 USC 1692 ( a ) ( 6 ). In the contract, it states the security interest secures all you owe on this contract AND my finance charge was shown in a positive balance. If you were to look at a bank account and you see your account in the positive you would assume you DO NOT OWE ANYTHING. And of course if you see a bank account in the negative you would know you owe money for that account. So with a notice stating the security interest secures all you owe and a statement in a positive balance yet CITIZENS BANKS claims they are collecting a debt, they are violating 15 USC 1692e ( 2 ) ( A ) and giving a false representation of the amount allegedly owed. Under the FDCPA CITIZENS BANK is not to include any logos are symbols on their postage while attempting to collect a debt which is a violation of 15 USC 1692b ( 5 ). Finally, I XXXX XXXX  XXXX XXXX did not consent to my " alledged debt '' to be communicated with anyone. I obviously could not content because I did not receive my opt out dicsloure and this is a violation for the FDCPA 15 USC 1692c ( b ). 

This complaint was written by myself XXXX XXXX XXXX XXXX and no one on behalf of me wrote this. Please be aware I have taken the time to carefully research and learned to invoke my rights as a federally protected consumer and I state this under penalty of perjury. All the documents I have sent to CITIZENS BANK have been notarized. I will attach the copies of those documents without the notarization for the CFPB to view. If need be I will resubmit with new notarization, and I will keep this complaint and copies of my documents for records in case legal suit is needed.

Company response to consumer: Closed with explanation