Consumer complaint received 2016-04-15
Company: WELLS FARGO & COMPANY
State: GA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
My mortgage experience with XXXX XXXX at Wells Fargo Home Mortgage has been ridiculous. I met with her XX/XX/XXXX to get pre-approved for a mortgage. I provided income verification, banking info and she pulled my credit. She said I was pre-approved and I went house hunting. I made an offer on XX/XX/XXXX on a condo. Due to negotiations and the seller not having email, the final contract date was XX/XX/XXXX. I told her verbally during that time that I was going under contract for a condo and what the sales price was. She received the contract from my agent on XX/XX/XXXX with a contract closing date of XX/XX/XXXX. The appraisal was done on XX/XX/XXXX. I provided all documents requested in a timely manner. My company provided all requested info in a timely manner. There was no mention of not ever making my closing date. The date approached and I was told that it was in the condo dept waiting on approval. Daily, I was told, maybe we would get something today. That was all a lie. On XX/XX/XXXX, I was forwarded an email from my agent that she received from the condo association. The association said that Wells Fargo should have everything they needed from them and that they had sent the required condo questionnaire fee via regular mail instead of overnighting it. Giving 3 days mail time and 2 days for the association to process the questionnaire, that means that WF did n't even order the questionnaire until right at my closing date. So, what was the condo dept reviewing for several days if they did n't have the info to review? Stall tactic and lie. It is now XX/XX/XXXX and we still do n't have a confirmed closing date. Wells Fargo, XXXX XXXX and her processor, XXXX, dropped the ball. They have cost me time, money and frustration. She knew that I travelled extensively. I was supposed to close on XX/XX/XXXX and travel to XXXX XXXX ( condo location 6 hours away ) on XX/XX/XXXX to prepare the condo for moving in. My girlfriend and I both took time off work to go down there. We offered to drive down there on several occasions for a closing to save them the time of mailing the closing package to the WF office where I was originally closing. XXXX asked me my drop dead date for closing. I told her Wed. XX/XX/XXXX because I was leaving to go out of town for work on XX/XX/XXXX for 3 weeks. I do n't know why she even asked. She knew she could n't close the loan during that time frame. I have felt " held hostage '' by the mortgage company with this daily back and forth with promises of approval today. I would have switched mortgage companies if I had known then what I know now, but I did n't want to start over and take more time when I thought I was so close to being done. Now the seller is threatening me that if I do n't close Tuesday XX/XX/XXXX that he will charge me {$1000.00} to extend the contract. My girfriend was in the mortgage business for 15+ years and says this is the worst transaction she has ever seen. She is the one who said that I should file this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation