Consumer complaint received 2017-11-07
Company: TD BANK US HOLDING COMPANY
State: RI
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I signed up for an online convenience checking account on XX/XX/XXXX per a promotion that clearly stated TD Convenience Checking : {$150.00} Bonus Minimum Deposit : $ XXXX Monthly Fee : {$15.00} Minimum Balance : {$100.00} Offer Expiration Date : Unknown Earn a {$150.00} bonus when you open a TD Convenience Checking account and receive {$500.00} in direct deposits within the first 60 days. Although this account doesnt earn interest, it includes free mobile banking and deposit, online banking and a discount on your first order of checks. 

I received 3 direct payroll deposits : XX/XX/XXXX ACH DEPOSIT, XXXX XXXX XXXX DIR DEP XXXX XXXX XX/XX/XXXX ACH DEPOSIT, XXXX XXXX XXXX DIR DEP XXXX XXXX XX/XX/XXXX ACH DEPOSIT, XXXX XXXX XXXX DIR DEP XXXX XXXX These clearly add up to {$500.00}, and also add up to the {$2500.00} for the {$300.00} promotion and although I didnt open the checking account for the {$300.00} promotion I believe due to all the hassle and waiting, that I deserve the {$300.00}. 

The promotion goes on to say in the fine print : *Offer is available to new personal checking Customers who do not have an existing or prior personal checking account at TD Bank , open their account online via this web page and complete the required qualifying criteria. {$300.00} bonus offer available to eligible new personal checking Customers when opening a TD Premier CheckingSM account with cumulative direct deposit funds of {$2500.00} or more into the new account within 60 days of account opening. {$150.00} bonus available to eligible new personal checking Customers when opening a TD Convenience CheckingSM account with cumulative direct deposit funds of {$500.00} or more into the new account within 60 days of account opening. Qualifying direct deposits are recurring electronic deposits of your paycheck, pension or government benefits ( such as Social Security ) from your Employer or the Government. Person-to-Person and bank transfers between your TD Bank accounts or accounts you have at other financial institutions or brokerages do not qualify. Once the offer criteria is met, the bonus will be credited into the new personal checking account no later than 95 days from account opening. Account must remain open, active, in good standing, and in the same product type through the qualifying period to receive the bonus. Bonus will be reported as taxable income to the IRS on a XXXX. Offer may be withdrawn at any time and is subject to change. One bonus per Customer and can not be combined with any other offer. TD Bank employees and XXXX cross-border banking Customers are not eligible. 

The bank workers that I have talked to ( mostly someone named XXXX in the XXXX, RI TD bank ), has come up with one excuse after another. At first I was told it would be in my account on XX/XX/XXXX, which would have been close to 95 days. XXXX and someone from the telephone center have told me that on separate occasions. Apparently, XXXX emailed the promotion center and they first told me I had the wrong bank account : NO. Then, the promotion wasnt around then it just started : NO, I brought him to a webpage that directly disputed this and he had nothing to say. XXXX and his promotion pals keep coming up with excuse after excuse and wont return my phone calls so I have to call until he " isnt busy ''.

Company response to consumer: Closed with explanation