Consumer complaint received 2015-11-30
Company: WELLS FARGO & COMPANY
State: MA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Settlement process and costs

Complaint:
I filed for a loan modification with Wells Fargo Home Mortgage XX/XX/XXXX. I was assigned a " Home Preservation Specialist '' XXXX. I hired attorney XXXX office to represent me in the process because. XX/XX/XXXX I received paperwork for a trial modification. In the paperwork, it did n't state whether through the modification my rate would be adjustable or fixed. My mortgage had been adjustable. I told my attorney that I would not sign a modification that was still adjustable just for my payments to balloon and get in trouble again. My attorney 's office spoke to XXXX ( they had third party authorization and XXXX would not speak to me ) and assured me that XXXX told them it would be fixed. So, I signed for the trial hamp. In the process of finalizing the trial, I had issues with my lawyer 's office taking care of what I requested. In fact, right before signing the trial hamp, my lawyer 's rep told me that I should speak to XXXX myself about questions I had. Because of this, I wanted to fire them. I lost faith in them and tried to speak to XXXX 's office again and they said I had to send them a letter stating my lawyer no longer represented me which I did. After doing so, I was nervous about the final modification and needing another lawyer to finish. I spoke to XXXX 's manager who assured me a lawyer was n't necessary. He said he handled about XXXX modifcations and only about XXXX had lawyers. So, I did not seek another attorney. When the final modification paperwork was on it 's way in the mail, XXXX called me to tell me that I would get a copy for myself and a notary would come to my house to have my wife and I sign it. When I got my copy and before signing, I noticed that it did n't state it was a fixed interest rate loan. I called Wells Fargo to speak to XXXX before the notary arrived. XXXX was n't available at the time but another home preservation specialist asked if they could help. I said I was assured by my lawyer that she spoke to XXXX and the rate would be fixed for the remaining payments. I wo n't sign if it is n't fixed. He said he would check and had me on hold for about 10 minutes. When he came back on he said he spoke to his supervisor and they can assure me it will be fixed. So I signed with the notary and assumed all would be fine. Then I got a letter a couple months ago saying my interest rate would be changing XX/XX/XXXX. I called Wells Fargo and spent over an hour over a couple days being transferred around. Finally, they said they said they see records on their end of telling me my loan would be fixed but sorry, that is n't the case. They opened up an investigation and after weeks, someone from Wells Fargo called me to tell me, yes they told me that it would be fixed but it is not. That is not what I signed. I told him that they fraudulently got me to sign the mod and I would be filing complaints. " Anything else I can be of help with you with? '' he said? What now?

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation