Consumer complaint received 2015-11-29
Company: JPMORGAN CHASE & CO.
State: GA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
On XX/XX/XXXX, I was looking for someone that can teach my how to make money online through XXXX XXXX, and on or before XX/XX/XXXX, I found XXXX named XXXX XXXX. He lives in XXXX XXXX. After dealing we agreed that he will teach me all he knows about XXXX XXXX for {$400.00}, so I sent him {$410.00} with transferring fee included on XX/XX/XXXX, and {$52.00} for a XXXX XXXX account. He kept asking me to buy his XXXX XXXX also, and showed me proof that he has been making money with his XXXX XXXX. So we made a deal, he told me to send him {$1500.00}, which I made it into XXXX transactions, XXXX is {$1300.00} and the other XXXX is {$150.00}. I sent him {$1300.00} on XX/XX/XXXX, and {$150.00} on XX/XX/XXXX, both transactions were sent via XXXX. ( Please note that date of transactions are different between Chase and XXXX ). I have done business with foreign people before, so I knew that it would take only 5-7 business days for the money to get to their bank account in their countries. However, a week later I came back and asked XXXX XXXX if he received the money, he told me he did n't see the amount of {$1500.00} in his bank account, then 2 days later, I asked him to check again, and he said he got bad loans before, and the bank might have taken away these amounts of money. I was really upset, and went on XXXX to open a claim, the amount was {$1500.00}, when he found out I opened a claim, he finally gave me the Administration for the XXXX XXXX that I wanted to buy, but I did n't know that he 's got full permission to this Page, such as he could remove my Administration whenever he wants, because he converted the XXXX XXXX from a regular XXXX XXXX account, so he had a login name and a password to the Page. So I closed the claim after he gave me the " Temporary Administration which he could remove anytime ''. After that, he told me that he could help me make the content for this Page, and help me get more traffic and earnings for my XXXX XXXX account. He asked 30 % commission, he did help me get more traffic and earnings, but not a lot, several dollars a day, sometimes several cents. Then I found out he was using my XXXX XXXX for his own purposes, because he kept posting links to his websites on my XXXX, so I complained about it. After that, he removed my name from the Administration list, using his login and password to the page. I was scammed by him, so I called Chase to open a dispute, to be honest, the guy that helped me open the claim spoke too fast, I just came to XXXX 4 years ago, so my listening skill is n't very good, I thought everything would be fine, but I opened my email, and saw Chase sent me an email stating the reason for my claim is Unauthorized Charges, I called Chase again to adjust the reason to " Item Not Received '', However, this Friday night, I received an email from Chase stating that they refused to give me back my money, so I called Chase to find out why they refused, they said that I have done business with XXXX XXXX before. It is true, I have done business with him before, because I had to send him {$410.00} so that he could teach me how to make money online. This is where Chase got confused and refused to give me back my money. Other than that, I never did business with him before XXXX, 2015. So I called XXXX to see if they can reopen the claim that I already closed, someone at XXXX helped me reopen the case. But this morning which is XXXX/XXXX/2015 Sunday, I opened my email and saw an email from XXXX saying that once I closed the case, they can not reopen it, so they refused to resolve my case. Both Chase and XXXX, asked me to provide supporting documents but I do n't have one, because this happened online. After all that, I was really frustrated, and did n't know what to do because I lost my money, it is fine if it was just several dollars, but it is {$1500.00}. This is my hard working money, Please help me

Company response to consumer: Closed with explanation