Consumer complaint received 2015-09-02
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: VA mortgage
Issue: Application, originator, mortgage broker

Complaint:
I started a VA loan with JP Morgan Chase bank on XXXX/XXXX/15. The loan is now at about XXXX days and the manager whom took over about day XXXX, request that I cancel my application and reeinstate a new one, when the VA approves, because of extension costs, to the tune of {$1000.00} per each XXXX days they have to wait, and that which would be charged to the customer XXXX us XXXX. Problem is they submitted the loan to the VA around XXXX ago ( approx. day XXXX XXXX. Manager, XXXX XXXX, will tell you there was a " miss-communication '' on how many days it would take the VA to approve the loan, by the origional loan officer, XXXX XXXX, to provide as a cover up, but it was alot more than that. Immediately there were inconsistancys. XXXX XXXX, had a series of personal issues, at first my wife and I were very sympathetic, as he told us on XXXX/XXXX/15, his father XXXX. But as time went on, around day XXXX of the loan, a phone conversation sparked when I called to see what is going on with the loan. He wrestled with this, has me on the phone over an hour, stating, " I called the VA and they need Condo Approval, they need ccrs, minutes, package '', and granted, not only did I pay immediately for this info, there were uncertainty 's and inconsistancys with him knowing in speaking with the VA, on " new stamps of documents '', being as I provided them from day XXXX. I had even given everything they asked for within XXXX days of the start of the loan, with the exception of an annuity letter that had to be drafted from the vault in XXXX XXXX XXXX XXXX office, which, within XXXX weeks I had the document. They can never say, " I did n't provide info or documents. '' Anyway, I had money of about XXXX dollars in my savings/checking when this started. Now I am flat broke in need of a cashout refinance, and to know avail. I do n't know whether I should walk away from my home, which incidently, XXXX XXXX in that same conversation, suggested " Bankruptsy '', in which I declined. I advised unfortunately over XXXX years ago, I had to do that, so I ca n't. His response was, " Ca n't you do Multipal Bankruptsys? ", I responded, " no, not that I know of, at least not in the state of california. '' anyway, this was absurd, and on par with what we had been dealing with from him. So, the Manager, XXXX XXXX takes over, and now, is giving me a " wish list promise '' of, when the VA approves, he will have his guy do it, not XXXX, He is promising me a better rate, and expidited process because he will have everything. Let me also advise that XXXX XXXX, just yesterday, in our final conversation, as he has told me that he will reach out to me upon the approval, advised that, to substantiate the extension charges, he could, instead of me canceling, to raise my rate temporarily to cover charges. Even he, I could tell, was n't very comfortable with that. So, I asked him what I should do. And this is where we are. It is very important that you understand that, they did n't know what they were doing when it comes to a VA loan. Calling numerous times to the VA in which they did, even when they were calling my HOA, they would complain of having to leave messages, and calling the wrong prompt on the menu numerous times, a lady which I have the name told me, " I have told XXXX where to go, what prompt to use several, emphasising, Several Times. When I called twice within, XXXX minutes, and I showed XXXX, I got ahold of them right away, second ring. So, it has just been horrid, my family and I are in a pickle to say the least. Here is the Manager, XXXX XXXX contact XXXX. He is the District Manager of Lending for Chase Bank XXXX XXXX XXXX XXXX. My phone # is XXXX. I am at home and XXXX. Thank you for your time.

Company response to consumer: Closed with monetary relief