Consumer complaint received 2018-10-30
Company: JPMORGAN CHASE & CO.
State: NY
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
From XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Reference ; illegal a loan practices by a Subsidiary servicer of the Chase Bank, not acting in good faith Servicer : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX UT XXXX phone XXXX XXXX XXXX email : XXXX We would like to Bring this matter to your attention and seek your assistance in resolving this matter. 
We have taken four mortgages from chase bank between XX/XX/XXXX and XX/XX/XXXX. We always took the Mortgage through a broker named XXXX XXXX who later changed their name.in All four cases XXXX XXXX sold the mortgage to Chase bank and due the predatory lending practices we were forced to sell the first three houses, we were fairly new to the country and did not know any loop holes. Some of them were balloon mortgages. We were aware of these traps till we started getting trouble with the 4th property which we are currently residing at XXXX XXXX XXXX XXXX XXXX NY XXXX. We bought the house in XX/XX/XXXX with a loan from XXXX XXXX which was sold to chase as usual. The house was purchased for {$600000.00} and the loan was for {$680000.00} with total finance of {>= $1,000,000} at an apr of 9.2 % of Our Income expenditure was not enough to make mortgage payments of {$5800.00} a month. By XX/XX/XXXX we started having troubles in making payments. We started applying for a modification on XX/XX/XXXX after delays and delays they finally approved a modification in the beginning of XX/XX/XXXX. In the beginning the loan was serviced by XXXX mortgage and later by XXXX servicing I believe both them practiced bad lending and has put lot of people out of their homes. and I believe, XXXX XXXX XXXX   changed their name to XXXX when they were caught for their bad lending practices. The payment plan was as follows. {$4800.00} for24 months, {$5800.00} for the next six months and {$5900.00} for the remaining330 months. An amount we can never afford. 
In my first modification request the bank did not negotiate in good faith and did not give me a program that can fit our budget. We informed them of the difficulty but the bank didnt care.it took thank 18 months to process the modification request. The mean time interest, Principal, late payments attorney fees accrued and my {$480000.00} loan became {$750000.00} the final figure now is {$880000.00} Unfortunately, I had a XXXX XXXX on XX/XX/XXXX and a XXXX on XX/XX/XXXX which put me on XXXX. My wife had to quit her second job to take care of the XXXX me. I am on XXXX XXXX retirement pension and is working on the social security XXXX retirement pension We made our last payment on XX/XX/XXXX and since then we could not catch up with the payments. During XX/XX/XXXX we applied for modification and this application is going for ever with no decision for ever. There is no coordination between the representatives. They assigned you a client relationship Manager, with whom who I was never able to get in touch in too many attempts, voice messages and emails. The bank told me my application was complete 6 months ago and each time they keep asking for additional documents. them within the same day. When I called the representatives they will say everything is complete and within few days I will receive a letter asking for more documents. We have been going back and forth like this for the last 9 months. The documents have been sent back and forth 10 times within these six months. Whenever you call them or when they send the letters the directions to follow and the details of the missing documents are not clear every time. I can produce the proof for the last one year. 
Between XXXX. XXXX and chase bank ( primary mortgagee on all four loans are Chase ) I was forced to sell three houses and now facing foreclosure on current property. All these three companies have so many claims against them. 
SPs is using false statements, false book keeping entries, fabricated assignments forged signatures, and utter counterfeit intangible notes to prolong the process and make the home no longer affordable for the home owners. 
We are hybrid victims of both the predatory lending and mortgage servicing fraud as follows. 
The lending agencies/Broker We were force to sell the properties at XXXX XXXX XXXX XXXX XXXX NY, XXXX XXXX XXXX XXXX XXXX NY and XXXX XXXX XXXX XXXX NY The banks has used abusive lending and in all of our loans They sold the loan without notifying and without any benefits to us. 
They offered us a loan knowing that we dont have the means to pay for it. 
The banks charged usurious interest rate Used high pressure tactics to sell the loan Did not provide, didnt explain, did not sign any legally required documents other than the deed The servicing company Refused to accept an affordable option Did not provide a good faith modification during the first modification forcing us to fall behind also the stress caused me a XXXX XXXX and XXXX. 
The servicer or the bank will not be able to provide the original deed. Without providing us with the original deed and all the legally required documents signed by us. None of the paper work we have is not signed by either party. 
The banks should not allow the servicer to harm the borrower Chase bank hired XXXX serving who is already known to be a bad/crooked/troubled servicer. 
Every 90 days They are charging me fees for collection letters, inspections and BPOs. 
They have charged me interest in excess of the loan e terms We humbly request to your office to investigate this matter, Stop the Foreclosure actions in the interim and help us to get an affordable modification. 
Delays in approving or finalizing the documentation necessary to the approval of loan modifications for borrowers. 
If the bank can waive the interest accrued and refinance the remaining for a term of 15 years with a 2 % interest I Think, can be beneficial to both. 
Respectfully XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX and cell XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation