Consumer complaint received 2023-08-18
Company: WELLS FARGO & COMPANY
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Fraud or scam

Complaint:
My name is XXXX XXXX. I was scammed by an illegal destination known under the name of XXXX. It's a XXXX currency platform. On XX/XX/XXXX, I started with a company from a lady I met on the internet. She guided me through the entire process from the beginning. when downloading the XXXX  platform from the XXXX XXXX. My first deposit was {$500.00} through XXXX on XX/XX/XXXX. The second deposit was on XX/XX/XXXX for XXXX. The third deposit was on XX/XX/XXXX for XXXX. The fourth deposit was on XX/XX/XXXX for XXXX. On XX/XX/XXXX and XX/XX/XXXX for XXXX, on XX/XX/XXXX for XXXX, XX/XX/XXXX for XXXX, XX/XX/XXXX for XXXX, and on XX/XX/XXXX for XXXX, which gives a total of XXXX. The first XXXX was my initial deposit to start investing.At the first trade I profit around XXXX but this lady sugest me to whitrdraw all the founds and then deposit again when the next nodo was good to invest again. But when I try to whitrdraw it's rejected because According to customer service, I have to pay taxes for this amount. the next XXXX were to pay 30 % taxes because I tried to withdraw XXXX dollars. Next time I try to whitrdraw some founds it's rejected again because the customer service said my account was on risk of theft. So to fix the problem I was have to deposit other XXXX The next XXXX I deposited were to pay because, according to them, my account was at risk of theft. In The end, I tried to withdraw XXXX dollars. The lady who helps me put up the remaining XXXX to complete the XXXX the platform required to release the attempted robbery. When we finally deposited all the money, according to them, the system failed because the deposits came from different sources and they asked us to do it again and re-deposit another XXXX to solve the problem. So, the person I met on the internet did first deposit XXXX on XXXX, then deposit XXXX on XX/XX/XXXX, then deposit XXXX on XX/XX/XXXX, and another XXXX on XX/XX/XXXX. But when depositing the last XXXX, the platform changed the address to deposit and it failed again. And now they require us to re-deposit another XXXX for the third time. Which is a complete fraud, since they changed the address on purpose so as not to free my account from the initial problem one thing all the money I deposited on this platform. I made via wire transfer from my Wells Fargo bank to XXXX XXXX bank and then convert to usdt theter to send to the platform.. So for this on XXXX I hired a company dedicated to recover founds for scammer. I have all the investigation they was made where my money going. I reported on the police station. But the police told me they can't do anything because here on XXXX XXXX don't have a department speciality for XXXX currency. So I made a complaint on the ic3.gov for the FBI. But they don't unswer me yet. I was sent two letters to the Wells Fargo Bank to refund my money. Because they never alert me for some scammers. But they refuse to refund my money. So my only chance is here whit you. XXXX wait for the answer to the FBI to send the report to the exchanges where my money going. Because they required the low enforcement. I hope you can help me. I have 6 months trying to solve the problem. And now Im really bad economically. The number of the police report is XXXX XXXX on the XXXX XXXX XXXX department. Thank you for your service.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation