Consumer complaint received 2023-10-17
Company: TD BANK US HOLDING COMPANY
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
We hope this message finds you well- I am reaching out as a valued XXXX business customer who is currently facing an unfortunate incident involving a fraudulent check. This check was intercepted from one of our vendors and remotely deposited at a TD bank ATM. We were promptly notified by TD 's fraud department about the flagged fraudulent activity, ensuring that the funds were not dispersed. 

Since XXXX of this year, we have diligently attempted to retrieve the funds from TD, but regrettably, all our efforts have been in vain. Being a small business, losing an amount exceeding {$10000.00} places an overwhelming burden on our daily operations. 

We have invested considerable time and energy in resolving this matter, and it is disheartening to find ourselves in a situation where we are unable to access funds that rightfully belong to us. 

To aid in resolving this issue, we have attached all the relevant information to this email, including details about the original check, the invoice, and our comprehensive correspondence with our dedicated XXXX business manager. 

We earnestly request your assistance in resolving this matter promptly and returning our funds. Your intervention will be immensely appreciated and will alleviate the significant strain this situation has placed on our company. 

Thank you for your attention to this matter. We look forward to a swift resolution and the return of our rightfully owed funds. 

Best, XXXX XXXX be advised that the following information has been compiled based on our attempts to recover funds involved in a fraudulent transaction : On XX/XX/2023, XXXX XXXX  XXXX XXXX issued check # XXXX payable to XXXX Finishing in the amount of {$10000.00} for invoices # XXXX and XXXX. The check was mailed to XXXX Finishing located at XXXX XXXX XXXX, XXXX XXXX XXXX NY XXXX XXXX 



XXXXXXXX XXXX XXXX XXXX was notified by XXXX XXXX on XX/XX/2023 that they did not receive the check. 



The check had been presented and paid against XXXX XXXX XXXX XXXX account # XXXX on XX/XX/2023. That is when XXXXXXXX XXXX XXXX XXXX began the process of filing a claim to recover the funds. 



On XX/XX/XXXX, XXXX XXXX XXXX XXXX completed a Declaration of Unauthorized Endorsement or Altered Item by having the payee complete the Affidavit stating he did not receive the check and submitted to XXXX. 



Following up on XX/XX/XXXX, it was discovered that XXXX XXXX left out his title underneath his signature on the original Declaration, so he resubmitted the corrected paperwork to his Relationship Manager, Banker XXXX XXXX, who forwarded the updated document to the Fraud Department. 



In the interim, XXXX XXXX XXXXXXXX XXXX had been in contact with TD Bank, since that is the bank where it was negotiated. They spoke originally to XXXX at XXXX in XXXX and then with XXXX who provided his employee # as XXXX. They were unable to assist. 



On XX/XX/2023, at XXXX, XXXX XXXX XXXX XXXX a joint call with XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX of TD Banks Fraud Dept at XXXX. 



We were further transferred to the Global Security Division of TD Bank and assured that they would try to expedite the case and internally contact XXXX XXXX XXXX.

Company response to consumer: Closed with monetary relief