Consumer complaint received 2022-03-02
Company: HW Holding, Inc
State: GA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX XXXX XXXX of XXXX, GA issued me a moveout checklist on a particular date. It was requested back in 5 days to dispute any damages or issues found. My wife went into labor and was hospitalized in the same timeframe and I was out of pocket. During this time, my wife experienced complications which required my presence with her and our 4 other children who are all of school age. On the 6th or 7th day I responded with my dispute and photo 's of items they claim are damaged or were damaged by myself and do to not meeting their timeline, they responded with collections. Their documented photo 's have been requested more than 10 times for more clear photo 's of damages verses small photo 's not able to be zoomed in on. Their photo 's are also grainy and hazy and can not be distinguished. There is no way to identify damages of one item and the second item I sent them photo 's of damages that were there upon our move in with time stamps. These photo 's were also discarded. I believe this has happened before or is an issue that happens often being I reside in a state known to be a " XXXX XXXX ''. 

Both my wife and I requested a walk through inspection with the Unit Manager to identify any damages or areas needing to be touched up since I do operate a small handyman company and would have been more than willing to patch, repair, or touch up areas within my skillset. Carpet cleaning and lock-smithing are not my scopes or work and would be charged anyway and I would have no argument there after. 

The collection company ; Hunter Warfield, has been in contact with me across the span of 2 months. I've requested they send me photo 's of the images that can be seen and they have twice only sent me the same invoice from the property management company with no photo 's. Hunter Warfield claims to have sent photo 's to my XXXX XXXX but can't and won't inform me of the time they were mailed, nor the tracking information to legitimize not only the validity of damages or the verification of evidence provided for fair and equal benefit of both parties. I keep my mail assigned to " Informed Delivery '' through the U.S Postal Service and there have been no such letters including photo 's of damages I've been charged for in the mail or email or any other method. I have emails, photo 's and some recorded conversations between myself and the property manager and the collection firm. 

I also believe that following this complaint, the two companies will make it harder or more unfair red tape for tenants due to the force behind them given by the state of residence and the financial backing of a collection agency on retainer. This also paired with the lack of education of many consumers will punish other consumers due to the property management company taking advantage of their benefits in the state of Georgia. 

Of the {$260.00} remaining balance, I countered that with an offer to pay {$75.00} for toilet seat replacement and in return these items would be " Deleted '' from my credit report. Hunter Warfield rep spoken to XXXX XXXX, 2022 declined offer and stated it was no where near their tolerable or allowable range to settle.

Company response to consumer: Closed with explanation