Consumer complaint received 2017-04-05
Company: HOVG, LLC
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
XXXX was in a car accident on XX/XX/XXXX. The accident was covered by XXXX Company. 

The ambulance company, XXXX has sent XXXX case to collections after months of repeated communication between me and them regarding the invoice. 

XXXX was the victim, XXXX claimed responsibility and somehow, the Ambulance Company is penalizing XXXX. 


XX/XX/XXXX Vehicle accident happened. XXXX, the victim, is a XXXX who is XXXX, XXXX and uses a XXXX. She XXXX as a result of the accident and is transported by XXXX to XXXX Hospital XXXX miles away. 

XX/XX/XXXX I received bill for {$270.00} from the XXXX for ride to the hospital. I call company and say that this was being handled by XXXX insurance. 

I was told to ignore the bill. 


In the meantime, XXXX of XXXX has been assigned to the case. 


XX/XX/XXXX I write letter to XXXX of XXXX : Did XXXX pay the ambulance service or not? Is this a bill that mom is expected to pay? Please advise. 

XX/XX/XXXX Receive invoice dated XX/XX/XXXX from XXXX, {$270.00} for the travel on XX/XX/XXXX. 

XX/XX/XXXX I write another letter to XXXX and include attachment of the invoice from XXXX that I received on XX/XX/XXXX : XX/XX/XXXX I write letter to XXXX : trip # XXXX I say this bill has been sent to XXXX at XXXX insurance. 
I give them his contact info and say to contact him for assistance with the payment. 

XX/XX/XXXX Letter from XXXX saying XXXX had been paid by XXXX. check number # XXXX for {$730.00}. 

XX/XX/XXXX Receive another bill from XXXX. I replied including xeroxes of the documents that I had received from XXXX of XXXX indicating that XXXX had been paid. 

XX/XX/XXXX I called ambulance company, spoke with XXXX in billing. 
She said that mom owes {$360.00}. ( Why more than the first bill of {$270.00}? ) XXXX had explained to me in a letter that the ambulance company needed to get the money back from XXXX, and that they had already been paid. 

I requested a letter from XXXX stating why XXXX owes the amount of the bill of {$360.00}. I said that XXXX of XXXX told me that it was their responsibility now and that XXXX had paid the bill. XXXX wanted me to contact XXXX again. Her explanation why it was n't their responsibility was confusing. 

I requested that she write a letter to me explaining what i needed to tell XXXX. She was silent, then finally said, " I have XXXX phone number, I can call him. '' She said that she would be able to talk to him in terminology that he understood and would call. 

XX/XX/XXXX We return from vacation to find another invoice from XXXX for {$360.00}. This letter is dated XX/XX/XXXX. The letter says that the bill is past due and and are going to be sent to collections. 

XX/XX/XXXX keep calling ambulance company. no answer to voice mails left. 

XX/XX/XXXX I call XXXX and reach XXXX, She recalls the conversation that we had. She said her priority is to answer calls, not make calls until all calls are answered and she 's had no chance to call XXXX of XXXX. 

I explain to her that I had received a letter from XXXX saying that that they were sending XXXX case to colllections in 10 days if not paid. 

XXXX of XXXX said she could handle that right away and take care of it so XXXX account is not sent to collections. 

XX/XX/XXXX Get a bill from the credit company BAY AREA COLLECTIONS. 

I ignore the bill, thinking the letter was sent before ambulance company called them to cancel. 

XX/XX/XXXX Another letter comes from collections threatening action to credit.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation