Consumer complaint received 2021-06-28
Company: USForex Inc.
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Money was not available when promised

Complaint:
I have been a victim of ongoing deception and wire fraud being committed by a private money transfer company, called OFX, in XXXX. On XX/XX/2021, my client paid them with their business bank card, an equivalent amount of XXXX XXXX XXXX XXXX XXXX, plus their fee, to send {$200000.00} ( USD ) to my business bank account here in the US. The OFX manager, Mr. XXXX XXXX gave us a receipt with wire transfer records with reference number indicating that the wire would be delivered to my bank on XX/XX/2021. But he apparently stole that money, and deceived us by giving us false wire transfer records, several times. Later during a police investigation, he admitted he never sent the wire. Police arrested him and put him in Jail. 

At that point, I contacted their customer service at : XXXX, on XX/XX/2021, to investigate the matter and resent the wire, immediately. In response, their client relation manager from XXXX Dealing Team in XXXX, Mr. XXXX XXXX, contacted me by e mail, and asked me to call him to discuss the matter and resolve the issue. I talked to him over the phone on XX/XX/2021, and during our conversation, he told me he could not find any wire transfer record in their system, as the manager never put it in their official system. 

However, Mr. XXXX referred the issue to their new manager, to locate the wire and resend it as soon as possible. Since then, the new manager kept giving us false transfer completion dates, and then changing the date every week. Finally, under a police pressure, the new manager gave us a transfer completion date on XX/XX/XXXX th, 2021, at XXXX XXXX, EST. But as no wire was received by my bank on XX/XX/XXXX, my client sent his accountant with police to OFX office there on XX/XX/2021, to check the wire transfer records with the manager. The manger told police that the wire was on the way, and he gave them a print out of wire transfer records indicating that the wire would be delivered to my bank on XX/XX/2021, at XXXX XXXX, EST. Unfortunately, today is XX/XX/XXXX, way past XX/XX/XXXX, no wire was received by my bank. 

So, at this point, we can no longer trust what they promise. They broke their promises and deceived us too many times over the last 3 months. Being extremely disappointed, my client is planning to file damage claim against OFX in XXXX court, and report their fraudulent business practice to the Monetary Authority of XXXX to investigate the matter and take appropriate disciplinary action against OFX in XXXX. For your convenience, contact information of OFX are given below : 1. OFX, XXXX XXXX XXXX, # XXXX to XXXX, XXXX Downtown Gallery, XXXX XXXX Phone : XXXX XXXX XXXX E Mail : XXXX XXXX. OFX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX, XXXX. 
Phone : XXXX E Mail : XXXX I have attached records of our e mail communications with OFX officials in XXXX for your review and understanding of what we have been through in order to resolve the wire fraud issue with OFX. 

Please note that I am the main victim as a US citizen, for not getting paid for my professional services for long time due to COVID 19 Pandemic, followed by their ongoing acts of deception and wire fraud. Should they fail to complete the wire transfer in question, within next 15 days, I may also, file claim against OFX here in the US, to get relief of my injury, caused by their relentless act of deception.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation