Consumer complaint received 2015-05-25
Company: KEYCORP
State: IN
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
I went to a motel for the weekend of XXXX 2015. I left my wallet in my locked room as I would be going out to celebrate, did not want to take the chance of losing it, any credit cards or important papers or ID, s. I was only carrying cash for the weekend., Monday morning ( XXXX/XXXX/2015 ) I was getting things ready to leave with some people I had been with over the weekend. I could not find my wallet in my travel bag. I called key bank the issuer of my checking debit card before ( left message ) and as soon as they opened ( no later than XXXX am ) I spoke with XXXX XXXX teller at main bank ( XXXX ) we put a hold on card, at this point I had no idea were it may be.I was hoping I had somehow misplaced it some place. I walked over to branch bank of key bank close to motel and they called XXXX XXXX who verified who I was and I took {$300.00} out of my account as my entire wallet was gone and I had no ID, and my other master card was gone as well. Upon going back to motel I ran into the maintenance man who asked me if I had gotten my card back, that he had found it and had turned it into the office the day before. I went and retrieved it. I decided to stay another night, Visit with these people. When I awoke the following morning I could not find the card, it and the XXXX people I had been with most of the weekend were both gone. Now I had called and changed pin on my other mastercard issued by XXXX XXXX that day and found out it had been cleaned out of ( {$840.00} ). So please keep in mind that I had XXXX different cards missing and used. And was dealing with XXXX separate companies both who were asking a lot of questions and were trying the best to confuse me with a lot of reworded questions, and implicating that I had somehow been responsible for all of this. I later went down to the office at XXXX XXXX and had a somewhat heated argument with manager that her or her house maids had been using my card before I had gotten it back. And had it taken again when XXXX ( XXXX ) XXXX and XXXX XXXX left. Manager at motel called police and had me arrested for the disturbance. I went to jail had to see judge I wrote key bank ( care of XXXX XXXX ) explaining my situation and sending her notice that I could not file report while in custody, and to put hold on card again, give me my balance, she never wrote me back. I could not file a police report from in jail it is against their policy, I even wrote the detective bureau, also no reply. when I got out of jail I filed police report implicating those XXXX people. I got printout of card transactions they had used card in XXXX as well as clear up in northern XXXX most of. wich was while I was in county jail. I sent and filled out fraud claim papers sent them as well as my arrest due to trying to get answers about my key bank card being at XXXX XXXX sent paper showing I tried to file police report while in jail. disputed all the obvious transactions and sent them to a XXXX XXXX at card fraud services XXXX ext. XXXX card fraud services/ XXXX XXXX XXXX/ XXXX XXXX XXXX, XXXX. XXXX XXXX most correspondence I sent certified letter as the sent most of their letter with deadlines to me late. The denied my claim as I have called them many times they have shown no professional courtesies. always somehow twisting words and trying to make me feel it was somehow my fault. I asked them many times to just get pictures from the ATM and their they would have their man or men. they would not even do that. after telling me that by filing police report that would be how I could obtain pictures of person ( s ). It is more of a principle issue at this point as the think they can walk all over whomever they please as they feel they are too big to be challenged. thank you so much -- XXXX XXXX XXXX.

Company response to consumer: Closed with explanation