Consumer complaint received 2017-01-10
Company: AMERICAN HONDA FINANCE CORP
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
Incredible, the sensible facts about my complaint : Customer service, or rather collectors as they call themselves only when asked, notified me that my payment was getting past due. I attempted to call, wait, and notify America Honda Finance on date XXXX XXXX, XXXX that my car was stolen. ( To clarify, I am the Prime Owner but my younger sibling is the driver, co-signer. ) Even though I attempted to call several times, rather 5 times in one day, XXXX XXXX ( and XXXX ) XXXX, they both refused to pass me to a supervisor to discuss my issue - an apparent due date payment ( NOTE : I had made all my previous payments on TIME ). And refused to write any notes about what my intention was - car ( Never was I passed on to, or contacted by a supervisor nor was any issue fixed, nor did any person on the phone bother to write down in any sensible way any detail on my complaint or issue ). 
Sadly, I was the victim of having the car stolen on XXXX XXXX near to XXXX in XXXX, CA. Apparently, customer services are very rude and when I explained that I needed to speak with a Supervisor, they told me, a female, that I was not permitted to speak with one, rather I had to wait 48 hours for a possible response. Meaning that my request for a Supervisor about my stolen car and service management issue that had occurred a week past was n't good enough. That same person, female, then hanged up on me. It is clear to me that a person like her can just as easily hang-up on a customer like myself with no apparent issue to themselves. After waiting for long, they easily choose to hang up when they feel like it. 
On this day XXXX XXXX, XXXX, I attempted to call again, waiting 38 minutes on line to speak with a person on the phone from America Honda Finance. I attempted to explain that my car was stolen, reported to the XXXX Police on the day of its deft and in regards to a bad credit report. Again, America Honda Finance does n't care what happens to you, or your car, as long as someone continues to pay for the car. And if for any reason, the payment is not made when they request it ( computerized ), they immediately report it to the XXXX Credit Burials. 
The REASON FOR MY COMPLAINT : no one appears to know how to write a customer request. Sure, they write a quick note about the customer, but never about the customers complaint, or the customers request or reason for calling. ( They 'll write a quite note about the customer himself. ) More, what I want and need is a set of clarifications - I have made every payment and still I am not able to communicate with a Supervisor. There is no such thing as accountability for any person in American Honda Finance on their phone lines. All they appear to care about is loan money, and reporting customers to the XXXX credit burials which of course can destroy their credit line. 
I need to clarify that my car was stolen, bad customer service, and clear my credit, plus my upcoming payments on that car. 
Beware : collectors will refuse to pass you to a supervisor. Either because they are busy, or because you 're complaint or issue is n't good enough. And as they mention, all they care about is getting money from you, either positively or negatively. 
Managing an account with America Honda Finance was a mistake and I take full responsibility for that mistake. Do n't join AHF if you want to risk your credit records. 
And most of all, you ca n't speak with a supervisor, and they never respond to a request. Plus, customer service continues to hang up on me. It is a terrible service that I hope others do n't have to deal with.

Company response to consumer: Closed with explanation