Consumer complaint received 2018-01-03
Company: DCN Holdings Inc.
State: WA
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Good day to you,

I contacted Debt Collections Company called XXXX XXXX this morning and spoke to XXXX XXXX a representative about collecting money owed to me from a former tenant.

XXXX stated her company could definately hep me.
$XXXX today XX/XX/XXXX to start and I s only required period.
 If XXXX XXXX collects money, they get 1/3. If they collect nothing, I owe nothing.

On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX  wrote:


logo
Dear XXXX,

I am glad that you and I were able to speak about the collection situation that you need assistance with. Our office is more than capable of handling this case on your behalf. We know all of the excuses and tactics these debtors will use to avoid paying you.

It is imperative that this debt be submitted immediately. As each day goes by without action, this debt becomes less collectible. To place the claim simply click on the link below to submit your debtor to our office for collections:

PLACE A CLAIM  

After completing the place a claim form simply go to the following portal to complete the one time placement fee we discussed, for the file number type in: NEWSUB

MAKE A PAYMENT  

Do not hesitate in completing the submission, the sooner we get started the sooner we can get you paid. I look forward to helping you recover your money.
 
Sincerely,
 
XXXX XXXX
Phone: XXXX
Fax: XXXX
Email: XXXX
XXXX
null

XXXX walked me through the online process over the phone.


I received a payment conformation for $XXXX.
XXXX

Next an email below:

On XXXX XXXX XXXX, at XXXX XXXX, XXXX Place a Claim Form Confirmation  wrote:

Dear XXXX,

Thank you for trusting XXXX XXXX to handle this issue on your behalf. Our agents will immediately start contacting your debtor(s) to produce payment on this matter.

In the event that your debtor(s) contacts you please advise them that you have retained XXXX XXXX to handle this issue on your behalf and that they must contact our office at XXXX to speak with a case manager.

If you have any backup documentation that may assist our office with the recover of this claim please forward it to XXXX and put your company name in the subject line.

Yours Truly,
XXXX XXXX XXXX XXXX
Call Toll Free XXXX
Or Go To XXXX

I then got an email:

On XXXX XXXX XXXX, at XXXX XXXX, Front Desk  wrote:



XXXX,

Please be advised that we have received your claim and are commencing our collection efforts at this time. Please advance your file 30 days so that we may proceed with our initial collection efforts. You may view this account along with any other accounts you have placed for collection by following the login instructions below:



Step 1:

You can access your client portal using the button below. For your reference your username and password are as follows:

Username: XXXX 
Password: XXXX

Once logged in proceed to step 2.
Step 2: 

To Submit additional claims click on the tab on the top left that says Submit a Claim. You will need to completely fill this page in with all of the information for your debtors. 

*IF YOU HAVE MULTIPLE ACCOUNTS YOU CAN ALSO EMAIL BACK THE UPLOAD SHEET ATTACHED TO THIS EMAIL
Step 3:

 To view the accounts that have been submitted into collections simply select the List All Accounts tab. This page will provide you with a drop down of each case submitted and its associated case number. Simply select which case you would like to review and you will see what has proceeded with your claim. 
CLIENT ACCESS  
Depending on how your debtor reacts to our demands you may be contacted by one of our senior agents regarding the file. If the debtor contacts you directly please redirect them to our office so that we may continue our collection efforts without any delay or disruption. We appreciate the opportunity to handle this matter on your behalf and will work diligently for an expedited resolution. 

Sincerely,

Customer Support XXXX XXXX
Phone: XXXX Fax: XXXX
Web: XXXX
Email: XXXX 

I logged in to see I have an account #XXXX and a bill for 4,000 plus starter XX/XX/XXXX.

I just spoke to this company today XX/XX/XXXX for the first time.

Please help me. XXXX XXXX
XXXX XXXX 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation