Consumer complaint received 2022-10-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Trouble closing card

Complaint:
In XXXX XXXX I was out of a job Im a XXXX notting was open for work. I apply with a friend that was helping me do it all I was just telling him my info as he important to the system. I was giving the phone and was told to verification each week which I never got a XXXX login account into it cant get a hold of the XXXX Im just left with notting but stress around XX/XX/XXXX I got a hold of a person had to send documentation of the account. For XXXX my previous claim I was told I didnt get over the phone and k let it go than never new there was a system on line to do this I always talked to someone when I had to call the XXXX so moveing in the time I got all the id papers and. Them put it in its now XX/XX/XXXX since I wasnt able to get thur to the XXXX till after the card was issued and. Spent I was able to put a id alert on my account and there for it was told I had a card that I wouldnt have gotten checks I wasnt aware they used cards so I thought I would be waiting. For checks but throng came out mails boxs at the time where all free air open and can be taken or go thur till I bought an XXXX servitude mail box with a key for all the units that u could afford at the time just so if I where to get. Get my checks I know they are safe the card was issued to my name to wher ever the money ansn account was opened thats who had gotten it I called the police made a report call XXXX they said calm bank I called the bank after this and they would give me no information to call ur Sponcer the XXXX they send me back and. Fourth for months they would call or speck in my Behalf of rules so I respected that when I found out the account at complete closed dead I was able to rest a lil east so I tougher but with no info they said it was cuz of fruad I did put the id alerts all over so I thought it was safe no thats was far the case so I get my self into a hole with doing the Alert now I must show prof to dept and now a law judge which I had no issues doing. So I was told I would have to file a XXXX in XXXX -to around XXXX. Callling wit any updates notting I got a letter to contact the XXXX XXXX I did They where vale to id me thur the id.me system. And they where not able to pay me checks for the dates around XXXX thur XX/XX/XXXX but would start it in to days date which was befor XXXX of XX/XX/XXXX. XXXX XXXX payment. XX/XX/XXXX and been getting every Payment fine after that to this date XXXX the id was cool and the only thing stops the release of money was I was pending apple was still standing they could by pass that XXXX so I had to just wait it out which I did and I won my apple I time I let the ppl know XXXX never got the. Card in XXXX and been since that day tey to get the bank to help me get the money to my account or to my bank they dont offer that only thing I was left to do is claim in the changes that someone did on the account since XXXX XXXX and was able to use the funds thats where put in there in that date one lump some and it was {$660.00} 14 times and XXXX Was spent and I must file a complaint and. Do this procees which I listin and did and they didnt revive my apple letter letters to in XXXX of XXXX which I only find out. They have a negative balance and I have to just wait till they handle the thing to give me the money they finally isssue me a card send me a card till they get the account to XXXX so Im just all messed up I give up to me and. The XXXX going back and fourth on things to get the bank to see hey this man needs the money the XXXX payment u guys got from us for him this is the real dude thats other stuff is not my problem but they just can put in hey is this account open or closed they say open thats it for these at the XXXX to say anthing but they also let me know the last and. Final thing they. Can since I have a claim still getting benefits I can be out to the Bank of America account and. With the hopes they see that its not east or heard of to be but back in In cail it was a new thing way to try to show the XXXX that Im a owner for the account from XX/XX/XXXX XXXX day of the deposit amount of $ XXXX XXXX dont all that they asked of me both the XXXX and I think they did all that they could I cant complain but as for Bank of America I really think they dropped the ball on me here I pled with then to get my information on the account they would I was left to get to the XXXX to fix my id ehich I did. Iv been thur Bank of America XXXX XXXX. 14 day reconnaissance of the case or form they do than put on a tracker than put on a deaind letter saying the organization was the real choice thats they say that the customer is responsible for account but of course when it the same person on the account that isnt me my only card I ever seen was from the XXXX in a tend silvers in color mail reg sized with a playlet of my card stuff and in the thing was dark blue card with a cip which ends in XXXX iv fine thur this investigation thing with u guys for over a year now since XXXX where I was told information about I cant get a card and. I need to fix the claims and file the supporting documents which idk I sent thur any or every fax place I had time to send I could I did 6 month it took them to receive the faxs things and XXXX days it was crazy I dont want anything more todo with bank of XXXX in my life but if I had to be assigned a card to help them guys fuiagre that Im legit maybe just than they will put a fire under there u know what

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief