Consumer complaint received 2022-08-22
Company: Global Trust Management LLC
State: FL
Product: Debt collection
Sub-product: I do not know
Issue: Communication tactics
Sub-issue: Frequent or repeated calls

Complaint:
I've put a report out on this last year, but the calls are staring up again, so I am reporting again. 
I receive multiple calls a day from Global Trust Management. They are trying to reach a man by the name of XXXX XXXX and are leaving his personal information, as well as informing me that they are a debt collector and trying to get in contact with him. Few issues with that, XXXX. My number has never been associated or displays as owned by an XXXX XXXX, which supports the claims others make of their harassing methods to get in contact with their target. XXXX. They claim that the ACA or Affordable Care Act is what they go by to set parameters for their calls and information they can leave on a voice mail, stating " As far as a voice message what you may have heard was what is called a foti messages which does not disclosure who we are attempting to reach therefore is found to be a approved voicemail by the ACA. '' Well that has clearly been violated as I know exactly who they are trying to reach. XXXX. In this case they are contacting people who are in no way related to their target, yet last year when I called back to ask them to stop calling me they requested my date of birth and social security number just to put in a request for them to stop contacting me. In what world is it okay to ask that kind of personal information to simply request not to be called? I absolutely did not give it to them, but others may not be inclined to withhold that information.XXXX. They call multiple times and often in quick succession. I have been in meetings where I get up to XXXX calls in a row and it is just embarrassing to have to say, " excuse me I have to silence my otherwise normally dead quiet phone because I get harassed by a debt collection company that is trying to reach some guy I have never met. '' Aside from my personal experience it seems most who have had run in 's with this company are continuously harassed, subjected to fear tactics to immediately pay money or be served papers, the company has slandered people or ruined their image to their employers, family, and friends ( again violating the ACA act they claim is their guidelines for calling ) by telling them they are trying to get in contact with their employee or family member or will be calling the police to arrest said person, which I'm sure they don't have the authority to do none the less say they are trying to contact someone and if they can't they will then send the police. 

And to address information found in the companies XXXX XXXX Replies : They need to be disclosing what type of company they are prior to requesting a date of birth or social security number. 
They claim per a XXXX XXXX " Thank you for your inquiry. According to federal law we are not allowed to disclose that we are a debt collector until we verify that we are talking to the correct party. So proper protocol is to ask for the customer and verify either DOB, SSN or customer address. If you wish to find out exactly why we are calling you are more than welcome to contact our site director at XXXX. Or tell free at XXXX ext XXXX. '' However, per ConsumerFinance.Gov the FDCPA states the following : It is always your choice whether to provide any information to a debt collector, even a legitimate one, including whether to verify your identity. There is information you can request to help you confirm that they are a legitimate debt collector and protect yourself from a debt collection or identity theft scam : Their name Company name Address Call-back phone number Website URL State license number, if available as not all states license collectors Again, if they are calling themselves a debt collection agency, they need to be painfully aware of the laws and legislation they need to be following and adhere to it. You are dealing with peoples livelihood 's here, you can't be operating a business on vague knowledge of any of the policy that applies to you.

Company response to consumer: Closed with explanation