Consumer complaint received 2023-08-29
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XXXX XXXX ID : XXXX Disputed/Scammed amount : {$6700.00} USD Dear Sir/Madam, I am writing to formally lodge a complaint against XXXX, XXXX for its blatant negligence and failure to uphold its `` Consumer Purchase Protection Money Back Guarantee '' commitment. Throughout the years, I have trusted XXXX for transactions amounting to over {$100000.00}, believing in their promises of security and customer protection. My recent experience has seriously undermined that trust. 

I purchased an XXXX XXXX engine on XXXX from a seller operating under the alias XXXX '. Instead of the promised product, I received a critically defective XXXX XXXX engine. When I reached out to the seller seeking rectification, not only did they fail to communicate a resolution, but they also resorted to mocking me, bragging about their scam, and threatening me ( they have my address and all my personal information ). They explicitly pressured me to close the dispute case and made veiled threats against my well-being. 

Acting in good faith, I endeavored to resolve the situation through PayPals recommended channels, submitting ALL the evidence of the product misrepresentation, the seller 's threatening correspondence, him bragging about scamming me, all emails, all chat logs, and even filed a report with the XXXX regarding the scam and threats. I attached my case file and a copy of the report and submitted it to XXXX. Despite this, XXXX 's response has been dishearteningly inadequate. Communication from their end has been sparse and unhelpful. 

To further compound my distress, I returned the defective product, costing me thousands in shipping fees. To date, my total losses stand close to {$10000.00}, a significant sum that I trusted XXXX to safeguard against fraudulent transactions. The product itself and I am asking restitution for is {$6700.00} USD The original transaction amount that took place on XX/XX/XXXX. It has been months and they are still investigating. Here is the XXXX tracking number as proof I returned the item to the address and recipient XXXX requested me to. I made sure I had the signature required to prove they had in fact received their junk back. It was delivered on XX/XX/XXXX. https : //tools.usps.com/go/TrackConfirmAction? XXXX. 
This case was promised to be resolved by XX/XX/XXXX, XX/XX/XXXX, then XX/XX/XXXX after it was delivered and I followed everything they asked me to and provided all the evidence they asked me too, then XX/XX/XXXX, then XX/XX/XXXX, and now I am sick of this. There isnt even an estimated resolution date now. 

It pains me to conclude that XXXX 's purported " 180 Day Consumer Purchase Protection Money Back Guarantee '' is nothing but a facade, with their real-world actions falling painfully short of their promises. I had hoped to resolve this internally, but their lackadaisical approach has left me no choice but to seek external intervention. I implore the Consumer Financial Protection Bureau to conduct a thorough investigation into this matter and compel XXXX to uphold their commitments. I am willing to provide all relevant documents detailing my correspondence and actions taken should it be requested. 

I appreciate your attention to this serious matter and trust in your authority to ensure justice for aggrieved consumers like myself. 

Yours sincerely, XXXX XXXX

Company response to consumer: Closed with explanation