Consumer complaint received 2022-11-12
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NJ
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Problem with signing the paperwork

Complaint:
I've submitted a previous complaint but did not state the dealership involved as their name wasn't listed in the options, so I'm re-submitting so the relevant persons can be contacted. 

During the period XXXX my wife and I went to various dealerships with intentions of purchasing a car. We were shopping around for the best rates and what would be affordable to us. The specific car we were interested in purchasing none of the dealerships we went to had it in stock. They were all asking us to reserve XXXX by paying a down-payment so it can be secured as they all had coming within a XXXX week periods. They all took all of our information to see what financing would look like for us. Nothing unusual as they all did it. On XX/XX/29 we visited another dealership this is where everything went downhill. The dealsership is known as Toyota XXXX but the paper work indentifies the company as XXXX XXXX XXXX Like all the other dealerships the salesperson was just trying to secure a sale, he did everything a salesperson would do to try to persuade a potential customer. Negotiated cost, payments and everything to ensure the vehicle we was looking for could work for us. As mentioned above they also did not have the car in stock but said they have XXXX that is scheduled to arrive within XXXX weeks. However, they XXXX have sooner because sometimes they come in earlier than stated or sometimes persons also reserve and cancel as well so we XXXX be able to get XXXX sooner. He couldn't give us the final cost of the vehicle nor the payments but said we have to discuss that aspect with finance, he then went and submit our information to finance. We waited until finance was ready for us and went to the office. The finance person then gave us a form giving him authorization to run our credit as he said that will be the only way to determine the re-payment options. After granting him he proceeded. He told us what it would be he actually printed the form with all the numbers. Before tax, after tax, with interest, with warranties and everything. He printed another form and showed us what additional warranties would look like and suggested what would be best and why. We agreed on what we thought would be best and allowed him to give us the additional costs with the additional warranties, after that he had us signing on a pad telling us what warranties we were signing to, what authorizations we were giving him and stuff like that.. It was our first time buying a new car and was clueless on all the details. All along we were thinking we were just signing what was needed to obtain all the information we needed not knowing we were actually purchasing the car with no option of cancellation if it reached to that for whatever reason. ( We were not showed what we were signing to and all we were thinking we were just giving authorizations as they would do even when you go to the doctor 's office because all they do is briefly tell you what you're signing to. And you don't expect them to lie to you because these thing have repercussions ). On XXXX we decided that we really couldn't afford the car and I called the salesperson to cancel. He told me I can't, I asked why and he said I own the car so I can't cancel now. So I said to him I don't own the car for that matter I have not even received the car as yet and he said unfortunately the documents I signed stated otherwise and there is nothing he can do for me I then asked him who can help me and he gave me his manager 's information. I was unable to reach the manager both that day and the following day and every-time I called they stated he was in a meeting I left a message for him to return my call which he never did so I then went to read the documents in full as I did not do so before and saw what he was talking about. Apparently one of the documents was a full finance agreement not just a finance quote to give us payment totals with a footnote reading " NO COOLING OFF PERIOD. State law does not provide for a " cooling off '' or cancellation period for this sale. After you sign this contract you may only cancel if the seller agrees or for the legal cause. You can not cancel this contract simply because you change your mind. This notice does not apply to home solicitation sales. '' However we was also given XXXX other forms XXXX said cancellation can be done XXXX after and the other 30 days and there is a fee of {$100.00}, neither forms were attached to anything so we are not sure where they belong but they were placed in the papers we were given. I then contacted the bank to see if I could cancel thorough them I was told they have not received any information as yet and the process usually takes up to 30 days. Nobody showed us what we were signing to nor did they tell us that is what we were doing. I decided to go into the dealership XXXX to see the manager because that is the only person the salesperson said could help me. The receptionist took my information and told me to wait in the waiting room. I saw the finance person and told him why I was here he also said to me I would need to speak to the manager. About XXXX mins later the manager came to discuss the specifics. I explained everything to him all he kept saying is he can't do anything because we already signed the forms and the car is ours then he said by the way the car is here and is waiting for us to collect, we told him the car can't be ours as we have not yet received it and that we contacted the bank which he is stating already got all the information and they said that they have not., he said he don't know why they would say that because everything is electronic and was sent to them immediately. So we explained how we felt about being manipulated and showed him that the contract said that is was up to them to cancel and he should have his finance people show persons what they are signing to or at-least be honest with them as to the steps they are taking when they are signing blindly to something. He said how would he know that it wasn't done, we then told him there is no reason to lie he could get the finance person and the salesperson to say they never told us he asked to give him a few minutes he left we watched him walk down the hallway stood for a few minutes walked back and said he's sorry he can't do anything the only thing he can offer is to help us pay the loan for the first 2 months while we sort out ourselves. He said we don't have a choice the car is ours and we have to leave with it because it's here. My wife then told him why would you give a car to someone that they can't afford that will only end up being repossessed or disrupt their entire future, she said there are alot of persons waiting on a list for the said car why not offer them the car even if it means we have to pay a processing fee or something and he said he can't. All he kept stating is that we have to take to car and that he's going to get the salesperson to give us to car. We waited for about XXXX minutes he did not come nor did we see him so we walked around the lot just to see if the car was really there it was and we then just left. About XXXX minutes after we left the salesperson called we did not answer the phone because we can't afford the car we don't want the car and the contract said it can be cancelled and they just refuse to do so. He called 4 times and sent some text messages asking to give him a call and stated the car is here for pick-up. I did not respond nor called him back. This was around XXXX. Around XXXX he called my wife 's phone XXXX time she was asleep and when she woke up she saw the missed call and text messages stating who it was and " They are dropping your car off on Monday. The car was ready to go today. Ignoring the calls won't find us a solution. I tried reaching out multiple times for the record ''. We then called back because we do not wa n't them to drop of the car although we don't know if thats something they can do. We spoke for a bit and expressed our feelings again and told him we would come in on Saturday as we would like to know whether or not this is the best solution. On Wednesday my wife texted him to let him know we will not be able to make it as as we will like to ensure we're doing the right thing legally we do not want the car and his goal is to have us accept it and he then said its out of his hands and it will be delivered to us regardless, she told him this was not a requested service and she don't see why they would try to deliver a vehicle in dispute especially a vehicle that was not ordered by us. Then she cut all communication. Now today Saturday at XXXX my wife received another text stating " Hi they are shipping the car Monday. Just so you know ''. I think this is real manipulation and people should be aware of dealerships like this. 

Any documents needed will be presented. Their business name was not listed in the options provided so I've listed the financial institution from the paperwork.

Company response to consumer: Closed with explanation