Consumer complaint received 2016-07-31
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
I purchased a Certified XXXX Toyota from XXXX I did a test drive on surface streets, however, on freeway speeds over XXXX, the car shakes violently. 
I purchased a XXXX Toyota Camry from XXXX Toyota XX/XX/XXXX. When I asked about the high price ; the salesman said that XXXX only sell " Certified Vehicles ''. As an older woman that was the selling point that sold me on this purchase. With my age and work schedule ; I have no time to take off for repairs. 
I took the car for a test drive on the surface streets only per the sales persons ' direction. However, once on the freeway with speeds over XXXX to XXXX, the car shakes violently when slowing causing the vehicle to veer to left onto other lanes if caught off guard. 
In addition, the car makes a whining sound that gets louder as you accelerate, when taking off from a stop, the car has a hesitation or slipping. sent an email XXXX/XXXX/XXXX immediately to XXXX ( the salesman at XXXX ), explaining the problem. He said I could bring it in, I did, they drove it and said they could not detect any problems with shaking and that it could be the balancing. 
I had the car balanced, by a repair shop much closer to my job so that I could walk back to work, since XXXX could not detect a problem, they refused to provide a loaner or rental vehicle and I had to get back to work. The car was balanced. However, he said- it would not take an alignment. 
Due to the violent shaking when slowing from freeway speeds, but the need to commute to work ; I had to get new tires several times. Then with everyday life and employment pressures, the issue was put on the back burner - I thought the problem to be a minor issue. 
A couple of months later XXXX Toyota did another inspection, I let them know that the shaking was still there and asked could the car be inspected again. After sitting in the waiting room for well over 6 hours ; I was told that the car did not need balancing and they once again could not feel any shaking. 
I have already filed with Consumer Affairs and other Consumer advocates ; nothing has happened except the offer of arbitration from an approved XXXX XXXX. 
Then XX/XX/XXXX approx. 8 months after purchase ; I took off from work to take the car to XXXX because everywhere I went, they were unable to determine the cause. Once again XXXX Toyota Service could not detect any shaking when breaking, so I asked the Service mgr. could he drive the car on the freeway, which he finally did and according to XXXX 's service dept., my front Brake Rotors are Warped and the cost to fix them is over XXXX. I complained on Yelp regarding this issue ; and was contacted by a Public Relations person from XXXX Toyota who was rude and insulting, she was very irritated about my comments on Yelp, and basically told me my situation is too bad and that all she could offer me would be XXXX % off the repair because I waited too long to report the issue. I then told her that I had e-mail proof that I sent to the salesman 1 day after the purchase, she said that did not matter. I was then contacted by someone else who just confirmed what the XXXX XXXX said. XXXX Toyota is well known for selling cars extreme high interest rates, and rude behavior once the deal is closed. 

I agreed to this purchase based on the great track record that Toyota vehicles have. However, since my last communication with XXXX Toyota, I have filed a complaint with Dept. of Transportation XXXX dept., ID # XXXX. They informed me that this vehicle year, make, model & vehicle ID # has over XXXX complaints, XXXX recalls and XXXX of these complaints were for the same suspension problems. ( I have copies of these complaints ). 
My vehicle was sold XX/XX/XXXX and returned to the dealer for the same issue then sold to me XX/XX/XXXX, 7 months later as a certified vehicle without the needed repairs. 
Most recent, faulty wiring within the

Company response to consumer: Closed with explanation