Consumer complaint received 2023-05-26
Company: Paypal Holdings, Inc
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
I have {$1900.00} in my paypal.com account received on XX/XX/2023 from XXXX and can not withdraw it. 


I logged into my PayPal.com account to withdraw the funds on XX/XX/2023 and found that the account was being " permanently limited ''. 


I called to find out what happened and they told me nothing stating that if they told me then I would find ways around it and to read the terms and conditions on prohibited activity. I have done nothing wrong. I have used Paypal in accordance to the law. I use it to buy stuff. There is nothing unusual in what I have been buying for several years now. 

I was told that I needed to read the terms and conditions, I did, and I did nothing wrong and Paypal will not tell me what they say I did wrong. Paypal is wrong. 

I DID NOTHING WRONG and do not understand and want to know exactly what is going on. I have permanently lost the ability to have a PayPal account for no reason at all. They are just making up stuff. 

And I WANT ALL MY MONEY IN MY ACCOUNT TO BE TRANSFERRED IMMEDIATELY TO ME. 

Paypal is doing something very fishy and they need to be held accountable and I need to get my money NOW. They are illegally holding my money for no valid reason, using some excuse that there was prohibited activity. There was no prohibited activity as I have done nothing wrong. And they won't tell me anything either. They tell me I violated their policy. They are wrong! And they are wrongly holding my money. And they won't give it back. 

I want my money released immediately. 

-- -- - I received an email from Paypal.com on XX/XX/XXXX stating the following exactly : You can no longer use PayPal After a recent review of your activity, weve permanently limited your account in order to protect PayPal and the security and integrity of the network of buyers and sellers that use PayPal services. This is permitted under the PayPal User Agreement sections titled Prohibited Activities and Restricted Activities, Holds, and Other Actions We May Take. Going forward, you wont be able to use PayPal to send and receive money or shop online. 

Per the User Agreement, when PayPal permanently limits an account, any money in that account is held up to 180 days. Money in your balance can be used to satisfy your obligations under the User Agreement. After 180 days, if applicable, we'll email you with information on how to withdraw any remaining money from your PayPal account. 

Note that should any chargebacks, PayPal Purchase Protection claims, or other reversals result in your account balance falling below XXXX, then you will also need to settle the amount owed to PayPal to avoid further action. 

Customers whose accounts are permanently limited are not permitted to use PayPal service and are not permitted to open new or additional PayPal accounts. 

You can find the complete PayPal User Agreement by clicking Legal at the bottom of any PayPal page.

Company response to consumer: Closed with non-monetary relief