Consumer complaint received 2017-01-23
Company: COMMUNITY CHOICE FINANCIAL, INC.
State: CA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
I am writing because I am very concerned about the handling of an installment loan that I took out with Cash Central. I took out an installment loan on XXXX/XXXX/XXXX. I made all my payments as scheduled. On XXXX/XXXX/XXXX, I made a larger payment in the amount of {$1000.00}. I was sent confirmation of the payment and confirmation that my next payment would not be due until XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I received an email saying that I had a payment due on XXXX/XXXX/XXXX. I called to see why I was receiving this email when I had already received a confirmation email that said my payment was not due until XXXX/XXXX/XXXX. I spoke with a representative who said that it was an error and they would correct it. I received another confirmation email confirming the error was corrected and that my next payment date would be due on XXXX/XXXX/XXXX. 

However, on XXXX XXXX, XXXX, {$180.00} was taken out of my bank account by Cash Central without my permission. I was very upset because this is a large sum of unexpected funds being taken out of my account. I am on a fixed income and this caused major financial stress for me. I immediately called Cash Central and was told that it was an error in the system and that they could not reverse it but only credit that amount to my account. 

Considering that the word " error '' had been used several times by representatives at Cash Central as it relates to my account, I decided to go over my records. When I went over my records, I noticed a trail of mathematically incorrect information concerning my account. I noticed error after error as it relates to the balance and interest charges placed on my account based on the payments I have made thus far ( several emails are attached for your perusal ). It is my belief that there have been major violations made by Cash Central. For example, I received several threatening e-mails saying that I was late on payments when I was n't. I contacted them, and again, I was told that this was also an error. I found myself concerned about the vast number of confirmed and documented errors that were connected to my account. 

In an attempt to resolve the issue, I called and asked to speak with a supervisor. The supervisor promised a return phone call to handle my issue. I never heard back. I then spoke with another representative on the phone on XXXX XXXX, XXXX, who hung up the phone on me because I was angry at the level of errors and incompetence at the company. The matter has still not been resolved and my {$180.00} has not been refunded. 

Considering the level of error on their part and the many violations that occurred with my account, I am requesting that Cash Central accept my prior payments as payment in full for this installment loan. My credit report should reflect the account as paid in full with no negative information reported. At this point, the trail of documented errors is so convoluted that I believe there has been hidden attempts to overcharge my account and/or force me into paying higher interest through neglect and deception. If this matter is not resolved, I plan on hiring an attorney to force arbitration between Cash Central and myself. 


I look forward to resolving this issue promptly.

Company response to consumer: Closed with explanation