Consumer complaint received 2015-05-20
Company: TD BANK US HOLDING COMPANY
State: DE
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
XX/XX/XXXX/ XX/XX/XXXX- I incurred overdraft fees on my account. The bank would return a payment due to insufficent funds on one day/ charge a fee and then the next day approve the payment and charge an additional overdraft fee. This continued for serveral months. This caused large financial issue with my checking account. To the tune of having been assessed from XX/XX/XXXX to present a total of {$2500.00} in overdraft fees all to which have been paid. I have direct deposit and with each deposit the bank is paid for the fees in advance. In XX/XX/XXXX I was billed a total of {$770.00} in overdraft fees, XXXX {$210.00}, XX/XX/XXXX over {$200.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$140.00}, XX/XX/XXXX {$480.00}. I have attempted serveral times to speak with the bank about the fee assessment and have someone from the branch contact me. I was advised that someone would contact, I would get a telephoen call, would return the call and leave a message on their machine and receive no call back. The merchant in the past has done several things that indicate questionable business practices. For example during all of the fee assessments, there was an attempt for a merchant : XXXX, they were trying to collect on a late return of movies or no return. This merchant does get preauthorization with the initial rental. So when the movie is returned late or not at all they will go back into the credit card account used to rent to collect payment. I have recorded proof of a balance that was owed that the merchant attempted to withdraw {$60.00} ( approx ) with all of the fees I did not have enough. Ultimately, I only had {$11.00} ( approx ) in my checking account. The merchant miracously authorized the exact dollar amount. Then on the date of my deposit they come back into my account for the difference. I never contacted the merchant regarding the with draw or the authorization of a specific amount to resolve a balance. I was not aware that I had one with them assuming my children returned all the movies. The way it is discovered is that my account is impacted. The bank is double dipping and in the month of XX/XX/XXXX I suspect they were attempting to meet an end of the year quota, impact as may patrons during the XXXX Friday purchase/etc. I have been within the bank and heard that discussion. Also, I have had an incident where my account was compromised/debit card. Off of XXXX attempt with my card for a transaction out of the country they blocked my card. I was told I had to get a different checking account number. I proceeded via telephone and then went to the nearest branch facility and collected a new card. The branch of complaint. I am told at that time that I did not need to change my account but there was nothing they could do now that has been done. The account I was to have was to be identical to the existing account. Which was a grandfathered XXXX account which had no monthly fees regardless the balance. However that has not taken place, I get charged a monthly fee and they can not correct that either. So now along with the excessive fees they have imposed to my account I also now have monthly fees. This fees abuse has put me in financial straights. I stand to loose my residence, car because each month I am robbing XXXX to pay XXXX and the fees just keep coming as I try to get this under control. When I speak with them they advise they can not review my account back from XX/XX/XXXX/ XX/XX/XXXX and there is nothing they can do about it. I have asked for fee remibursement of atleast half of what I have been charged to which they will not remove anymore than {$100.00}. For XX/XX/XXXX I have been assessed atleast over {$2000.00}. That year before the same over {$2500.00} in fees. It is a continous cycle. They also do notification to parties banks that submit payment when to resubmit to ensure that the payment will authorize and they charge a XXXX fee. I need assistance.

Company response to consumer: Closed with explanation