Consumer complaint received 2018-03-15
Company: Core Advisory Group, LLC
State: UT
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
Due to the following circumstances, XXXX issues after returning from my XXXX, my wife becoming ill while I was XXXX and being unable to work, delinquent payments from renters on a house my wife owned at the time we were married, and an issue with my x-wife regarding child support, we became behind in our mortgage payments. We initiated discussions with our mortgage company, XXXX XXXX, and sent them a letter on XX/XX/XXXX and an offer for modification on XX/XX/XXXX. No response was received from XXXX and during this time we were contacted by XXXX XXXX XXXX XXXX. We were in the beginning stages of foreclosure. 
We were contacted by XXXX XXXX XXXX XXXX, XXXX XXXX, who said they could do a loan modification for us and get our mortgage payments lowered to approximately {$120000.00} and their company would be able to negotiate a write off of interest and penalties we occurred with XXXX. 
We agreed to obtain their services at the beginning of XX/XX/XXXX. Core Advisory sent a notary from XXXX XXXX XXXX ( XXXX XXXX ) to our home on XX/XX/XXXX and had me sign a Professional Service agreement. In addition to this the notary collected two payments ; a check written to XXXX XXXX XXXX XXXX for {$3300.00} dated XX/XX/XXXX and a check written to XXXX XXXX XXXX for {$120.00} dated XX/XX/XXXX. 
We were contacted on XX/XX/XXXX by XXXX XXXX XXXX from CORE stating they received our signed agreement and our file was forwarded to their Resolution Specialist. Later we noticed that the Service Agreement has XXXX XXXX XXXX XXXX XXXX listed as our mortgage company when in fact XXXX XXXX was our mortgage company. 
We were contacted by XXXX XXXX from CORE, ( XXXX, XXXX ) on XX/XX/XXXX and were asked to send a list of documents ( this email is attached ). We complied with this and sent the information back. 
Prior to our agreement with CORE, our monthly mortgage payment was {$1400.00}. We received an email from CORE on XX/XX/XXXX letting us know that we were approved for a VA loan modification that would start with a 3 month trial payment of {$1600.00} to start on XX/XX/XXXX. On XX/XX/XXXX XXXX XXXX sent us the same VA trial payment offer. Please take note that the offer from XXXX was received a month prior to Core 's offer letter. 
Core Advisory had a location listed in XXXX, UT but we found out later that there actually was no one who worked in this office, their office was located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX. On XX/XX/XXXX we sent a letter to CORE asking the following questions : 1-The payment for the 3 months is higher than my original payment! Is this supposed to be an improvement? 
2-This is an open-ended solution that leaves no clue as to the ongoing arrangement.

3-What is the interest rate for the 3 month payments?

4-What is the interest rate once the 3 months are paid?

5-What is the balance that has been negotiated?

6-What are the ongoing payments once the 3 months are paid? 

This is a copy of COREs response : ANSWERS : 1. It is a solution to save your home. It may not accomplish your wishes but it a solution to take your home out of foreclosure and to start making payments instead Of paying whole delinquency amount at once to reinstate your loan. 
2. 3., & 4. You will know your final terms till the end of you trial payment. You must make all of your trial payments on time before they complete the permanent modification. The terms of any final modification will be reflected in the permanent loan modification that will sent to you once you complete the trial payment plan. ( read pg # 3 & 4 ) 5. You are behind since XX/XX/XXXX for XXXX + foreclosure fees, at the end of your trial payments they will put it back in the loan. 
6. Most of the time the payments stays the same or decrease a couple $ $ but it will be around the same payment or exactly the same. 
We have now done research and have found several complaints regarding this company. We also see that they have changed their name several times ( Core Advisory Group LLC, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ). We have also read information that the owner of the company has gone by several different names. 
We have learned that they did not have a location in Utah, they had a Utah address but there was no one who worked in that office. We have tried contacting XXXX XXXX and can not get in touch with him. 
We are now current on our mortgage payments because we had not choice, we couldn't lose our home. Our payment is {$1600.00} per month which is what it was after the month trial period but over {$200.00} more than what is was before we paid CORE. 
In addition to that, no interest or penalties were negotiated as they said they would be.

Company response to consumer: Untimely response