Consumer complaint received 2019-12-30
Company: U.S. BANCORP
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Please check my payment history with US Bank Mortgage. I do not want this derogatory payment remark on my credit report. I sent several emails to : XXXX - Work ID : XXXX who works for US Bank. 

I can forward the emails that I sent in to US bank. Basically, this what happened ... I was informed by my loan officer that I would skip a payment to be able to apply that money that is normally auto debited from my checking account to my refinance closing costs. They kept pushing back the refinance for various reasons and was unable to get in contact with different managers or other people in the underwriting department. Long story short, they were changing up the closing cost fees too, and when I had my aunt ( a real estate paralegal ) look at the numbers she said my payment would only go down by about {$80.00} to {$90.00} dollars or so a month and with me paying {$5100.00} dollars in closing costs, it would take me about five years  to recoup the cost in savings. Also, when I found out my credit score had tanked, that really made me not want to complete the refinance because of the fact that I did what the loan officer had directed me to do. Skip the payment. This process went on over a period of few months. The loan officer " XXXX '' XXXX XXXX even said that US Bank credit department could call him directly and he would explain why it was late. Thereafter, I was informed that they would reach out the credit bureau and have the matter fixed, but after I did not go through with the refinance they decided to keep the late payment reporting remark on my credit bureau. I received a notice in the mail that there was nothing they could do. Since all of this has happened I re-enrolled in auto-debit as I have always been enrolled. I have never had a mortgage late payment fee or reporting to the credit bureau ever until this whole process started with the refinance. Here is an email I sent to US Bank Credit Reporting ( XXXX ). 

Email : I am forwarding the emails as well. Thank you in advance for your help. Please get the credit department to reverse that negative late payment that has dropped my credit score substantially almost a 100 points. I was late for the payment because I thought I would be closing and that payment would be skipped. Since then I have re-enrolled in auto-debit to avoid anymore issues. I have never been late on a payment for mortgage. Please check my history. I do not want this late fee especially I do not want this derogatory late payment on my credit when I was just trying to refinance with you guys and that didn't even end up being a good deal so all of this was for nothing and caused me only more problems and an late fee. Please help me with this. This does not seem fair or right. Thank you XXXX. 

I have since then reached out to US Bank after I was told they requested to reverse the late payment credit request, now they are singing a new tune and I know it is because I did not go through with the refinance. Also, because I do not have the best credit score and a lot of money, they feel like they do not have to help me any further. This has caused me substantial stress and grief. Please provide me with a expeditious and fair investigation. I am not looking to gain anything for free. I only want my credit report to be restored back to the way it was without a mortgage late payment reporting on it. Thank you in advance for your prompt response and urgent assistance in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief