Consumer complaint received 2017-08-18
Company: Professional Debt Mediation, Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This debt for collection agency Professional Debt on  behalf of the XXXX XXXX XXXX was added to my credit bureau before verifying the accuracy and legitimacy of this debt. I was never notified by the alleged original debtor of this debt. I received a missed call from XXXX XXXX ( XXXX XXXX ) XXXX ext XXXX whom also contacted two associates stating he is calling regarding a federal matter that could lead to prosecution if I did not contact him. I 'm unaware of how he obtained their numbers to contact them and also providing false information is a violation of FCRA. I contacted XXXX on my first break. XXXX answered the phone and would not identify the company he was calling from he only stated he is collecting on a debt owed to XXXX XXXX XXXX. I said sir I do not owe the company and I can provide you proof of complaints submitted to the BBB and Consumer Affairs b/c the complex and management company refused to make repairs and owes me my security deposit in addition to gift cards stolen by manager XXXX XXXX while entering my unit but never making any repairs. XXXX said fine I will just put it on your credit and hung up on me. I called back to the main number requesting a supervisor. The lady that answered refused to put a manager on the phone and stated you just have to pay the debt disconnecting the call. I called Professional Debt on X/XX/17 speaking to a rep and manager who refused to send validation of the debt in writing but expects me to pay {$730.00} for a fraudulent debt. The manager alleged I previously told their company to send it which I told him is a lie b/c I never said that. He stated he 's a 3rd party collector and I informed him to send the complaint back to XXXX XXXX XXXX b/c I have my proof if it has to be handled legally he refused that as well. In addition to all my documentation XXXX XXXX XXXX XXXX has numerous complaints on line some specifically naming XXXX XXXX & management long before and after I lived there with similar reoccurring issues violating tenants rights l. I know those reviews are accurate b/c I had similar issues and the management company continues to violate tenant safety and refuse repairs but makes up fraudulent charges. The management company was given proper 15 day notice multiple times if they continued to violate the FL statue 83.201 for tenants rights I would vacate the apartment. The management company NEVER resolved any of the maintenance and safety issues. I notified the XXXX XXXX XXXX manager, assistant managers, XXXX XXXX XXXX, and their attorney yet they never made any attempt to fix the multiple maintenance issues and ongoing safety issues for over a year timeframe. I notified the Better Business Bureau and Consumer Affairs in which both organizations listed the matter UNRESOLVED do the property management. I also contacted the XXXX XXXX courthouse several times regarding the issue and was advised I would not be able to counter claim b/c the property management company/apartment complex never filed anything in which I made Consumer Affairs aware in a final attempt to resolve the ongoing maintenance and safety issues the property management refused to rectify. I took photos and videos showing the unit completely cleared and left in the condition I received it including the filthy carpet/padding that was never replaced from previous tenant and the keys returned as well. I never received any of my security deposit back that was owed to me. This a fraudulent debt submitted by XXXX XXXX and her regional manager XXXX XXXX in retaliation for reporting the property management & corporate to the local police, Better Business Bureau, and Consumer Affairs. I 'm have submitted the documentation from BBB, Consumer Affairs, and notice to property regarding violating tenants rights to each of the credit bureaus. The credit bureaus only verified my name, dob, and ssn for the fraudulent collector of this account not verifying accuracy or validation of debt even when I requested it in writing multiple times. This debt is a violation of the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation