Consumer complaint received 2017-08-15
Company: Navient Solutions, LLC.
State: TX
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
Complaint number : XXXX Date submitted to CFPB : XXXX/XXXX/XXXX Product : Student loan Issue : Struggling to repay your loan - my wife is still on XXXX and they forgive her loan not able to work. I asked for the same thing when we went into bk and struggle to discharge in XXXX XXXX after 5 years of struggling and trying to get back on our feet. I File back in XXXX after this loan appeared in our Bankruptcy -Navient XXXX # XXXX unsecured /late filed XXXX/XXXX/XXXX XXXX is when my son paid off his small balance of XXXX 3 years ago, but sent me a booklet with stating your forbearance has been approved which I never requested or spoke to any rep from Navient and it on our bankruptcy file if needed to see it. Plus I filed again and got Complaint number : XXXX Date submitted to CFPB : XXXX/XXXX/XXXX Action taken : COMBINED WITH DUPLICATE COMPLAINT XXXX Product : Student loan Issue : Struggling to repay your loan, no one email or call or spoke with me with 1 days or 60 days but letter is date XXXX/XXXX/XXXX? stated your first payment of XXXX due XXXX XXXX XXXX with booklet thru XXXX XXXX XXXX? Fraud and wrong person and my son did n't sign a loan and why would he with drawed way before the end of the semester? With his job he do not make a lot of money and his wife only works part time with XXXX kids so his credit and maybe his income was affected by this and please make sure this does n't hit my credit which damage after discharging from XXXX XXXX XXXX. I responded to your Consumer Financial Protection Bureau inquiry on XXXX XXXX, XXXX nothing done. I will send you more information, but did you receive any information from CFPB. based on me and my wife are currently in a Chapter XXXX, there was has been no contact before we filed 4 years ago about student loans or option to forgiveness or disputes the excessive charges /interest or payments I sent seem to be applied by XXXX XXXX and fraud by our College in receiving these loans when we both were on Full term Basketball Scholarships? We have disputes this since XXXX. I sent more information this is her ( Response -- XXXX XXXX, We received the complaint but was unable to locate any information regarding the loans you mention and was unable to view the attachment you included. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, PA XXXX ( XXXX ) XXXX Ext. XXXX But the Navient loan filed in our Chapter XXXX Bk was a loan for our son who attended XXXX XXXX University for only 3 months withdrawn on XXXX XXXX .and he only had a XXXX bill for books part dorm room which was paid over the 3 years with interest over XXXX and have proof .This loan is for XXXX disbursed XXXX/XXXX/XXXX .when he was there and never filled out a loan for that amount or did I do a student parent loan with me having a fraud loan on my credit for XXXX back in XXXX? I would like to file with the class action lawsuit, one for fraud and adding my son information to a BK, illegally cheated many struggling borrowers out of their rights to lower payments, which caused them to overpay for their student loans ; Please add me and I will have my son file a complaint to added to the lawsuit. We call the school 3 years ago he did n't owe anything, This company needs to be stop. Sharing his information, ( NPI act ) and attached it to our bankruptcy, making seem like we whole this debt. my question where is did the funds go XXXX?

Company response to consumer: Closed with explanation