Consumer complaint received 2022-09-20
Company: TRANSWORLD SYSTEMS INC
State: MO
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
In XXXX i called XXXX and asked about the system that was in my new house on XXXX XXXX since it was different than the house on XXXX XXXX that I had just moved from. Lady on phone said she could activate it. I said no, i wanted someone to come out and show me what it is and how it works so i can see if i want it. XXXX, a salesperson, came out and just tried to sell me on everything. I wanted the same system at XXXX and have the service moved. He scheduled a tech to come out. 

XX/XX/XXXX a tech came out at the beginning of my XXXX to noon window. He had a doorbell camera, some sort of XXXX thing like XXXX, and tried to hook it all up. I was home, but working. After 7 hours, i told the tech i had to leave. He said nothing worked and he couldnt get any of it activated. I told him i didnt want the camera doorbell and the XXXX thing anyway, and i never asked for it. I said i had to leave, dont worry about nothing being activated, as we changed our mind and didnt want the service moved from our other house anyway. On XX/XX/XXXX, when XXXX asked how it went, i told him the tech couldnt get it activated, so i sent him home, and we didnt want the service, please don't have anyone else come out and activate it. I thought this whole thing was over, as IT WAS NEVER ACTIVATED. 

Late in XXXX, 2 months later, i got a bill for XXXX. I called in on XX/XX/XXXX. I got transferred 3 times, each time, i had to start at the beginning. I finally got XXXX in account management. She was very helpful and nice. She explained the three day cancelation policy. I explained that i didnt know i had to cancel, as i didnt know the service was ever hooked up. She said i signed a contract. Well, XXXX emailed me something from my kitchen and told me to sign it. I couldnt access it and read, but it was a docusign document. He told me it was to have the tech come out, so i signed it. I didnt know it was a new contract. I didnt know i needed a new contract as i had been a client for 10+ years. So, when i texted XXXX and told him not to hook up the service, i didnt know i had to send a letter in canceling the service ( i didnt learn that until the third call with XXXX on XX/XX/XXXX from XXXX ) XXXX I thought NOT HOOKING UP meant i didnt have service. 

XXXX, after XXXX hours and XXXX minutes talking to XXXX people, finally contacted XXXX, read the text exchange and told me i did everything right and i didnt owe anything. She even gave me a confirm number telling me that if i ever did get another bill, to call back and give them the conf # ( XXXX ) and that would clear everything up. 

I got a bill mid XXXX for {$1200.00}. Why the difference? I dont know. I called back on XX/XX/XXXX at @ XXXX pm and was on the phone until XXXX, mostly on hold. XXXX answered. I explained the entire thing to her. However, when i read the account number from the XXXX $ invoice, she said it was for XXXX XXXX, which is the house i had just MOVED FROM. I corrected her. I told her the whole story. She asked for the conf #, i gave it to her. She then said she saw all of XXXX notes and it matched what i said. She asked if she could put me on a XXXX minute hold while she got me transferred to account management. I explained that every time XXXX put my on hold in XXXX, i got hung up on and had to keep calling back. She said she would check in on me. I said ok, and in XXXX min she did just that and said it was still a XXXX minute hold time. Then, she put me back on hold and didnt check in on me anymore. At XXXX ( XXXX minutes later, not XXXX ) XXXX picked up. I had to start all the way over. XXXX said shed make sure whoever picked up would have access to the notes and would know what I was calling for. He did not. I had to start all the way over. When i tried to give him the conf # he said it wouldnt help as we have all new systems since XXXX. However, XXXX seemed to be able to use. XXXX went over all the details with me and told me that XXXX had typed in all the notes, but she had only requested that my bill be wiped out, she never actually completed it. I now believe Im being given the run around and that XXXX policy is to wear out the client so that I just pay to be done with them. He said hed have to put me on a brief hold to get a manager on the line. XXXX minutes later XXXX was back and start challenge me. Did XXXX tell you he canceled the account for you, cause he cant. You have to send in a letter. Well, i didnt know i had an account to cancel. I told him to NOT ACTIVATE it. I said, look, XXXX and i went over all of this. She assured me i owed nothing. Ive been a client for 10 years, i dont want the service and Im not paying. I He said hed email a manager and theyd call me back inside of 48 hours. Well, this was a Saturday, so I asked, they'll call back before end of sunday, or are you meaning 48 business hours. XXXX said business hours, and confirmed someone would call me back on XXXX or Tue the following week. No one did. And then, shortly after, i received a letter from a collection agency. And now, my stellar credit is negatively impacted by an incompetent and dishonest company. I never was sent a late notice, i was never sent any notice that I was going to be sent to a collection agency. I was waiting on a follow up call from a manager that I'd been promised.

Company response to consumer: Closed with explanation