Consumer complaint received 2016-10-04
Company: Specialized Loan Servicing Holdings LLC
State: VA
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
XXXX XXXX, XXXX - Received Specialized Loan Servicing LLC 's ( SLS ) Short Sale requirements XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I talked to SLS and they asked me to get a full loan payoff from XXXX. I have ordered it. They also want your XXXX bank statement, have you received it yet? Once I fax all of that in, they said it should be about 72 business hours for a decision. '' XXXX XXXX, XXXX - Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting a call from our negotiator today. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS is asking for a bank statement for account ending in XXXX. They said there are transfers going from XXXX into that account. If you have a current statement for XXXX, they want an updated one for that account too. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs a certified market analysis. '' Requested Short Sale Information was provided to SLS - I stated that I do not have an account ending in XXXX and " XXXX '' is a transaction code generated when performing an online transfer. 
XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting to hear from the 2nd lien negotiator today. I had left a message yesterday for an update '' " The XXXX lien negotiator said management is still asking for clarification on deposits coming from an account ending in XXXX. They went into the XXXX account ending in XXXX on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for {$200.00}. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I know this is XXXX and frustrating. We have to send the negotiator a letter signed by you explaining the transfers. He said they just want to be sure there are no accounts they are n't aware of. '' " they are also asking for XXXX, XXXX and XXXX bank statements for all of your bank accounts '' Requested Short Sale Information was provided to SLS - I repeated that I do not have an account ending in XXXX. I highlighted transaction code " XXXX '' which is generated when performing an online transfer. 

XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I am sorry to bother you but SLS is asking for more information. Have you received your quarterly statement for account ending in XXXX? And they want the XXXX and XXXX statement for Account ending in XXXX. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I know you are beyond frustrated, I understand. SLS told me in XXXX we would have a decision in 72 hours and each time I have called since then they ask for more stuff. And then want another 72 business hours to review the info we send. It 's a vicious circle they have us going in. 
Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' XXXX from SLS just called me on your file. He said that upper management pushed the file back to him as a decline because they want another 30 days of paystubs. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs XXXX and XXXX bank statements. They also need paystubs or a current year to date profit and loss. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - XXXX '' They ( SLS ) asked for an updated HUD and XXXX lien approval. I sent them a HUD and reminded them that our XXXX lien approval expired while waiting on them. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I 'm waiting on XXXX from SLS to get back to me. '' No response from SLS XXXX XXXX, XXXX & XXXX XXXX, XXXX more requests from SLS

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation