Consumer complaint received 2022-09-14
Company: Paramount GR Holdings, LLC
State: MI
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Struggling to pay your loan

Complaint:
In XXXX of XXXX, my husband and I decided to get solar panels. We chose the company XXXX XXXX XXXX, now known as XXXX XXXX. The sales representative sat at our kitchen table with us and fed us a bunch of lies. We were excited to go solar and help the environment. The company has its own loan process. He pulled it up on his laptop and we applied for the loan for the solar panels. {$98000.00} worth of solar panels. They ended up installing the panels and promised us our electric bill would be reduced by 80-90 %. They also told us that we would get a 27 % tax credit the following year. They told us it would come in a big lump sum and we needed to apply that to the principle of our loan or the payments would go up after a year. I contacted goodleap and let them know that we did not get the tax credit so we were not able to put that towards our loan. They told me that they have never heard of it being an issue and suggested we find a new tax person. Our payments went up over {$100.00}. The panels have never produced enough energy to drop our bill by 80-90 %. The panels are always broken and the red light is on. I have had workers here constantly trying to figure out what is wrong. Finally, I filed a complaint with the Michigan Attorney General. She has received so many complaints about this company that she decided to open an investigation. Goodleap is fully aware of what is going on and they are part of the whole scam. XX/XX/XXXX I was at home having a conversation with my mother when the lights in my home started to flicker, there was a loud buzzing noise coming from the light fixtures and the boxes on the side of the house that control the solar panels. Shortly after that all of my fire alarms went off simultaneously. I called the company to come and turn them off because I did not feel safe. They sent a worker out here to figure out what the problem was. He could not figure it out so he called XXXX XXXX  and asked them to check their equipment. They came and determined that it was not on their end. The solar people left and told me to call if it happened again. Shortly after they left it happened again. I asked again for them to turn it off and remove the equipment so my home was not in danger. They refused to take the equipment and ended up turning one of the boxes on the side of the house off. Currently, my home is a fire hazard. I let goodleap know all of this information. They told me that it is not their issue. From my understanding, if they failed to provide services and goods that I paid for I no longer have to pay for this because it is considered consumer fraud. XXXX XXXX won't even come out to address any situation in regard to the solar panels. There is a warranty on the panels issued from XXXX XXXX. We stopped paying on this loan for a number of reasons, first being that our home is a fire hazard, second, consumer fraud, and third, we can not afford both a huge electric bill and a solar panel payment. I don't know who else to turn to for help. This is not just a Michigan issue. This is a nationwide issue, there are thousands of citizens that have been scammed by this company. We have exhausted our resources, please put an end to this.

Company response to consumer: Closed with explanation