Consumer complaint received 2017-08-29
Company: Altisource Portfolio Solutions, S.à r.l.
State: GA
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Altisource, in an effort to steal our home, broke into our home and damaged it. In order to avoid Felony Charges of Theft By Conversion, they claim it was a Foreclosure on XX/XX/XXXX. 

THERE WAS NO FORECLOSURE ; first and foremost ; you can not foreclose on a Fully Reconveyed Deed filed and recorded in the County Records. We have been telling these XXXX this for the longest. This was further Validated by Title Insurance ; which we sent to Altisource ; and we will attach the first of 10 pages ; just in case you need to see it again. 

In addition to the Fully Reconveyed Deed ; and Title Insurance ; XXXX 's Ombudsman ; XXXX XXXX stated that I was NOT XXXX  Customer. 

You broke into a Privately Owned Home with no Mortgages or Liens ; damaged it ; and you are Liable for the damages. Whatever happens with the Criminal Charges has nothing to do with repairing our home. 

It has been almost a month and we still have not received payment. Our home is not livable. The front door and frame is damaged ; our carpet is torn apart and ripped up off the floor in three rooms, and the ripped up damage carpet thrown all over. The pantry door broke when the some of the ripped up carpet was thrown inside. The carpet on the stairs and upstairs is muddied. No one can live there until this mess is fixed ; and Altisource has the nerve to continue to delay to fix my home.
Altisource 's Ombudsman, XXXX XXXX called last week to state that the case had been sent to the Legal Department and XXXX XXXX stated that they will offer {$1500.00} for {$7800.00} worth of damages if we would sign a Release of Liability that was to be sent in an email. We never received the email ; which would not matter, because we would not sign it away. You will pay for the full damages. 

Detective XXXX called to discuss the case ; and said that an Altisource Rep stated that XXXX was the buyer of our SUPPOSED Foreclosed Property. This was a big laugh ; XXXX supposedly SOLD the home in Foreclosure and BOUGHT the Home that they supposedly SOLD in Foreclosure. Do you see how ridiculous this is? 

What really happened was that XXXX 's Attorney ; XXXX XXXX of XXXX XXXX, acting independently of XXXX attempted to file one of their many, Illegal Foreclosures that they are so notorious for.  According to Altisource Ombudsman, XXXX XXXX ; XXXX XXXX contacted Altisource to break into our home ; and begin the process of House Stealing as the FBI calls it. 

They broke in ; changed our locks to a coded lock ; literally damaged our home and attempted to transfer our utilities ; but stopped abruptly and dropped everything ; including the process of transferring utilities. 

What they discovered was that THEY COULD NOT FILE A FORECLOSURE ; BECAUSE THE DEED HAS BEEN FULLY RECONVEYED FILED AND RECORDED IN THE COUNTY RECORDS OVER A YEAR AGO. Meaning ; the Mortgage and Liens had been satisfied. Meaning, There are NO Open Mortgages or Liens or Judgments as Validated by Title Insurance with XXXX ; and XXXX, XXXX XXXX used by the FDIC ; XXXX, XXXX XXXX. 

There is No Foreclosure ; and never will be ; Altisource and XXXX attempted to steal our home ; as they are known for doing. They damaged or home in the process ; and Altisource WILL PAY FOR IT. 

Altisource Ombudsman ; XXXX XXXX stated that XXXX gave the instructions ; but Altisource 's name was given as the entity that tried to transfer our utilities ; and Altisource is named as the Suspect on the Police Report. 

As previously stated ; it has been almost a Month and Altisource STILL has not paid for the damages and they are causing severe hardship. 

Local Police are already involved ; do we really need to escalate this to the State and Federal Level? 

I suggest you take a look at the evidence and review the County Records for yourselves. This is not some foreclosed property ; you damaged a Private OWNED Home ; and you Altisource are Liable. 

We do n't care about what XXXX told you. We have NO contractual relationship with XXXX ; and never have as their own Ombudsman stated. 

Altisource has already paid XXXX XXXX for their relationship with XXXX. XXXX has been sued again by the CFPB ; and since AXX/XX/XXXX XXXX states have banned them ; as well as filed suit ; it 's time for Altisource to get a Clue about XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation