Consumer complaint received 2016-01-31
Company: Ditech Financial LLC
State: VA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
We had filed a complaint # XXXX on XXXX/XXXX/XXXX. We are stating the complaint again with clarifications : - -Our Primary home mortgage loan was originated in XXXX by XXXX who owned the original Adjustable Rate Note. 
-It was transferred to XXXX , then XXXX and then transferred to XXXX with a 40 year interest only loan modification note executed in XXXX, and then transferred to XXXX. ( see letter dated XXXX XXXX, XXXX ), and then XXXX in XXXX XXXX. 
-We had no option but agree to take this inherently harmful high ARM rate loan in XXXX. 
-As our income reduced, the high interest only loan became difficult for us. 
-We have been applying for a hardship loan modification since XXXX. 
-We want to live in our home and now have become desperate to save it from a mortgage default. We are a family and pay about 50 % of our income for mortgages only, even with an austere living. 
-We consumed monies from our past savings to stay current on the mortgage and now we have no savings to depend on to pay our mortgage for the primary residence. 
-We have made 10 petitions for a loan modification to XXXX , GreenTree and Ditech . 
-All our petitions are rejected by the lenders/investors/servicers giving some reason or the other such as : - 1 ) We are told by Greentree that we do n't have sufficient income. 
( but we still are current on the interest only mortgage by struggling and a loan modification would only help us avoid a foreclosure and allow us to keep our home ). 
2 ) We are told by Ditech that XXXX /XXXX is not a party to the National Mortgage Settlement for our loan. 
( but it is a fact that loans of XXXX/XXXX/XXXX were distributed to Greentree, now Ditech ). 
3 ) We are told in XXXX that the Loan is owned by XXXX XXXX ( Mortgage Pass-Through Certificates XXXX ) and deny us a modification. 
( We were never informed of any pass-through certificates by XXXX in XXXX and until XXXX ). 
4 ) We believe that XXXX were/are part of the same group with their investors. The fact that our loan was distributed to GreenTree ( now Ditech ) proves that it was part of that group or their successors ( see letter dated XXXX XXXX, XXXX ). 
5 ) They are trying to dodge granting us an affordable mortgage loan modification for our primary home by saying our loan is not qualified under the National Mortgage Settlement. 
6 ) Secondly, our dealings with GreenTree and Ditech have not been positive. Whenever they call us they tell us that we must pay whether we borrow from others or sell some assets. 
7 ) Instead of modifying the loan, they made 2 months mortgage payment deferment and added the amounts to the back of the loan. 
8 ) They threaten that if we do n't pay they 'll report to credit bureau for non-payment and our employers will see that, which will affect our employment. ( refer conversation on XXXX/XXXX/XXXX ). 
9 ) On XXXX XXXX, XXXX the representative told us even if the lender gave us 1 % rate, we wo n't qualify. 
10 ) On XXXX XXXX XXXX the representative in calculating our eligibility for modification, told us they object to each of our family member having mobile phone expenses and a car to go about our work or college. 
11 ) When we submit documents by uploading them online or sent by fax they say pages are lost or the documents are not legible ( even though they are original copies and legible ), thereby delaying and causing frustration and a more expensive process. Many times their faxes are not able to receive the documents or the Web site do n't work to receive the documents. 
12 ) They are forcing us to go for a deed-in-lieu or short sale. We WANT to live in our home. 
None of this is helping is to stay in our home. Please let us know if any additional information is required to help us stay in

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief