Consumer complaint received 2016-10-05
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Issue: Advertising and marketing

Complaint:
Hello. I purchased a XXXX motorcycle from XXXX XXXX XXXX and upon the contract agreement was informed of a great offer through XXXX. I filled out the application and was given enough credit to purchase the Motorcycle and a very very wonderful Maintenance/ Warranty package. My payments were consistent yet for some reason after quite a few years and numerous phone conversations the contract I signed for purchase never seemed to drop the numbers down even though I followed the payment plans of my written contract. Upon inquiry with the shop I was made to understand that XXXX changed the terms the moment we purchased items such as the afore mentioned package. I have called XXXX many many times and they tell me each time a new story about my account and now that I have fallen upon hard times the vehicle I have been paying on for an excess of 3 years is still right around the written contract agreement with no hopes of it ever getting below that as I have fallen upon reduced earnings and have gotten behind in payments. I attempted to make an offer of cash to purchase the motorcycle and to attempt an arrangement for repayment of the purchases as these items were XXXX specifically separate entities and XXXX has denied my efforts still not being able to break down my credit card transactions and give me a pay off for this motorcycle. I have like I stated a written contract for this motorcycle as a separate purchase that is suppose to have a contract price of X amount of dollars yet this organization refuses to tell me what I need to pay for the pink slip as if it is never going to happen unless I pay off the credit card which originally had nothing to do with this purchase as I would never have agreed to such a ridiculous amount of interest for a cheap old motorcycle. I have XXXX charges on my statement XXXX of which is XXXX which I have no idea if it is merchandise or motorcycle, a XXXX line item which yet again I have no idea as to the actual product and a XXXX dollar line item that has been on my statement for years. I ask and I ask repeatedly and have done so numerous times as I stated earlier yet nobody can give me a straight answer. The Motorcycle sticker price was XXXX and the contract was for X amount of months yet again, when I ask the company about it they still state to get the pink slip I must pay an excess of XXXX. I have spoken to the dealership as I am a regular there and they have stopped allowing XXXX Credit cards to be used to purchase vehicles and even tried to help me refinance but XXXX has a tight grip and is not willing to release the title unless the entire balance is paid in full and since they change terms constantly according to their agents I am starting to believe that the 25 year XXXX $ estimate within at the current rate of payment which has nothing to do with the actual contract price anymore is my reality. I feel that XXXX has not only refused to consider there are financial issues now and then with their customers, they just do not care and would rather destroy my credit even though I paid them religiously for over 3 years. Can you help me?

Company response to consumer: Closed with explanation