Consumer complaint received 2016-12-06
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Taking out the loan or lease

Complaint:
On XX/XX/XXXX I walked in to XXXX of XXXX in XXXX XXXX, CA interested in looking at vehicles. I ended up signing my first lease ever XXXX having purchased all of my vehicles thus far XXXX and was given misleading information which lead to me placing a {$13000.00} down payment ( via the trade in of my owned XXXX XXXX in mint condition with XXXX brand new XXXX '' tires which were XXXX weeks old ... XXXX XXXX XXXX XXXX the value of my XXXX at {$18000.00} XXXX. My payments every month have been {$450.00} with XXXX miles allowed yearly and a residual payment of {$17000.00} should I choose to purchase the vehicle at the end of my lease in a week. 
I was lead to believe that the {$13000.00} would be applied towards the back end of the lease ... .meaning that if I wanted to purchase the vehicle I would end up owing $ XXXX $ XXXX {$4300.00} when in all actuality I have come to find out that I have lost my {$13000.00}. 
Something appeared wrong when after leaving the dealership ... .I received a phone call on the following day by the sales person XXXX XXXX XXXX XXXX of the managers at that location ) informing me that the dealership was going to add XXXX on my vehicle for " free '' ... .that was too good to be true! When I went back the following day for the wheels I once again spoke to XXXX XXXX asking him if I had gotten ripped off ... XXXX assured me that I had not. 
About 6 months into it I asked a good friend to take a look at my deal and he stated that there was no way of getting out of my deal ... .and in simple words ... I had been taken advantage of! I contacted the dealership and spoke to the head sales XXXX, XXXX XXXX, who stated that the only thing he could do was put me in a new vehicle ... .he assured me that his sales managers would be able to help me ... .I stopped by twice with my roommate and neither times anyone knew of me or my situation ... ..and conveniently that head XXXX XXXX was never there XXXX Having thought about it and spoken to several people all I wanted was for them to make a bad situation right! I was not looking for my {$13000.00} back .... I asked them to take off {$10000.00} on the back end purchase of the car or give me {$10000.00} cash which would have left the dealership with a down payment of {$3000.00} and a monthly payment of {$450.00} which I deemed plenty towards the lease of a XXXX XXXX. Having had no luck dealing with the dealership I contacted XXXX of XXXX XXXX and the Better Business Bureau ... ..again in vain ... .I have just been given the information regarding the CFPB and at this point I have reached the end of my lease having made every payment to XXXX XXXX but what XXXX has done XXXX inexcusable and should be illegal!!! Now on XX/XX/XXXX I will receive a final bill for {$350.00} as a " re-stocking '' fee for relinquishing my vehicle ... .as if they had not made enough money from me as is! That deal should be considered " XXXX Theft '' especially coming from a business who misleads and rips off people!!! By the way ... .all of the sales people and managers involved in my deal have been fired yet the owner of the dealership or Toyota have yet to make it right by me the customer!!!! At this point I just hope that this shady business gets investigated for fraudulent activities!

Company response to consumer: Closed with explanation