Consumer complaint received 2017-07-26
Company: Paypal Holdings, Inc
State: CA
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
XX/XX/XXXX : Email Sent to PayPal Starting Email : Could someone at PayPal please explain to me why the {$11.00} XXXX transaction was charged using the wrong card instead of the preferred card? What are you going to do to fix it? Note : The {$11.00} XXXX transaction was authorized, but the card used was n't. I have no control to choose a card when purchasing something from XXXX. Previous transactions from XXXX were always charged using the preferred card. Why did PayPal did n't use it? Please answer my questions. Please note that PayPal email support has a history with me of not answering emails, so I will give you 48 hours to satisfactory answer my questions, otherwise I will call for a manager to ask why you read this email and not respond.
End of Email.
XX/XX/XXXX : PayPal Responded Hello XXXX XXXX, Thanks for your e-mail. Based on your selection, we are sending you some details below about how to add or withdraw money from your PayPal account. If you need additional information, please reply to this message or contact us at XXXX, Mon-Fri XXXX XXXX to XXXX XXXX PT and Sat-Sun XXXX XXXX to XXXX XXXX PT.
A. How do I add money to my PayPal account?
B. How do I withdraw money to my bank account?
C. Troubleshooting Thanks, PayPal A. How do I add money to my PayPal account?
Before you add money, check if your bank account is confirmed. Confirming your bank account lets us know that you 're the real owner of the account.
Here 's how to confirm your bank account : Log in to your PayPal account.
Click Wallet.
Click + Link a bank.
Select Checking or Savings and click Agree and Link.
If your bank account is already confirmed, here 's how you add money : Log into your PayPal account and go to Add money under your balance.
Select the account you want to add the money from, and enter the amount, and click Add.
Review your details and click Add.
It can take 3 to 5 business days for your money to be available.
B. How do I withdraw money to my bank account?
Log in to your account and click Withdraw money under your balance.
Select a withdrawal method, then follow the instructions to complete your withdrawal.
The minimum you can transfer to a bank account is {$1.00} USD.
Estimated arrival : 1 business day Transfers made after XXXX XXXX ET or on weekends or holidays take longer.
All transfers are subject to review and could be delayed or stopped if we identify an issue.
Check withdrawals usually take 1-2 weeks.
C. Troubleshooting Having trouble adding, editing, or removing your bank account? Check your Summary page and your Resolution Center.
The Summary page will display system messages that might explain why you ca n't add, edit, or remove your bank. Look out any notifications in the Notifications box.
Your Resolution Center will display account issues and all steps required to fix them so you can use your PayPal account in full. This might include adding and removing a bank account.
Lastly, check your emails. We might have sent you information on any steps you needed to take in order to use your PayPal account in full.
Copyright XX/XX/XXXX-XX/XX/XXXX PayPal. All rights reserved. XX/XX/XXXX and XX/XX/XXXX : My Action and Response Read email and the response did n't answer any of my questions ; therefore, rejected. I attempted to call several times, but failed to reach resolution. Why does PayPal email support does this copy-and-paste that answers nothing? PayPal has been doing this for years. Why does PayPal find this email method acceptable?

Company response to consumer: Closed with explanation