Consumer complaint received 2022-11-21
Company: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Privacy issues

Complaint:
Amex sued me for someone else 's debt. I'll include the timeline below : Hold in the amount of {$8500.00} was placed on my XXXX XXXX  account XX/XX/XXXX I discovered the hold around the XXXX of XXXX Called XXXX XXXX  XXXX XXXX ( Court Orders and Levies ) XXXX  - Rep : XXXX ) and they provided me the following XXXXXXXX XXXX XXXX XXXX XXXX Case XXXX PDF attached from XXXX XXXX XXXX XXXX XXXX, XXXX XXXX // XXXX She reviewed the documents and agreed I should not have been named in this case + they admitted they did not have power to levy in Florida. 
I was then referred to : XXXX XXXX Wisconsin XXXX who Reps Amex in this case Spoke with a XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX who also agreed I should not have had not been named and was placing my file at their highest office for review Had an attorney from XXXX ( XXXX ) call me back indicating the hold had been released, however she was not aware funds were actually debited. She also agreed I should have never been named in this case and it was new to her that my funds were actually taken Every single person from XXXX, and both law firms have all apologized and agreed this should have never happened to me, and they are all working to get my funds back To this date my funds are still stolen I've lost nearly XXXX weeks of work on this matter with the multiple phone calls, the deep stress and anxiety of wondering if I'll ever get my funds back, and only to hear every person of this process is finger pointing at the other meanwhile I am the victim here. 
Note I am a current Amex client with over XXXX in tradelines with them + a deposit account. Further proof that if I were liable here my current accounts would be suspended and my own deposit accounts with them would have been collected on. 
I'm also certain we could get documentation from Amex showing I was removed from the card in question as that would have been in the last 7 years. I believe data retention requires them to keep for 7 years. 
Also note I opened these accounts at XXXX to get the new customer bonus and because they stole my funds it made me ineligible for that bonus. Lost around {$300.00} from that. {$200.00} bonus for opening the savings accounts plus another {$100.00} for doing the checking at the same time. XXXX has a full record of that if we need to bring those terms into the picture. It's not a ton of money but it was a major factor in me opening the accounts with XXXX for that bonus that I've lost out on. Also the interest I would have earned on that stolen amount of money. 
This whole thing has been a nightmare to say the least and now I worry every single day if any of my other accounts could be hijacked at any moment. Thank you for any help here. I've never had to do something like this, and never saw myself in this situation but I do think it's wrong what these folks have done and I would hope your team can help me get this money back and discuss damages where you see appropriate. 

Reminder, this is an old room mate of mine where I was an auth user on his Amex card for household expenses. After we moved out I called Amex and had myself removed from that account. That was nearly five years ago. 

I've also spoke with XXXX and XXXX XXXX XXXX who have both agreed this was a major error on their end and the receiver 's end XXXXXXXX XXXX XXXX XXXX XXXX Case XXXX Mind you, when XXXX XXXX XXXX XXXX finally sent me a check back the check bounced due to NSF. Causing me fees and negatively impacting my record with the bank. This is at a time I'm looking for lending to purchase a house. Bounced checks can influence a bank 's decision for lending or the terms available. 

Anything else you would like to discuss please call me anytime XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief