Consumer complaint received 2017-01-25
Company: Accurate Background
State: IL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Public record

Complaint:
I applied for a XXXX with XXXX XXXX XXXX XXXX XXXX XXXX back in XXXX 2016. I went thru a phone interview with a HR Rep named XXXX XXXX a XXXX XXXX employee, accepted for the next step, a background. I received a stack of paperwork from XXXX XXXX XXXX XXXX ) by mail, completed it and sent it back. I was told by XXXX it will take 2 weeks to have your background completed, somewhere between XXXX/XXXX/16 -- XXXX/XXXX/16. I waited until the XXXX of XXXX to figure out the next process. I called and left messages. I waited until the holidays to be finished so a week later in XXXX around the XXXX I called XXXX XXXX XXXX XXXX XXXX about my status, XXXX stated " I have to contact some of your employers because they were off during the holiday. '' I waited a couple of more days to hear if XXXX got in contact with anyone, contacted her and she told me she only left messages and no one called her back yet. XXXX then told me that I need to start calling my previous employers to complete some paperwork and have them sent back to her. I contacted a few of my previous employers and stated what my reason of calling is. XXXX out of the XXXX stated " We 've tried to contact XXXX XXXX several times but no call back on her side and we just can not continue to put things on the side for this. '' The other employer stated similarity " I 've fax that sheet many times but the fax machine on her side are having issues. '' " Contact her back and let her know. '' I re-called XXXX back several times and left messages. A few days later in XXXX I called XXXX XXXX Headquarters located XXXX, spoke to a SR. HR Rep ( Benefits ) about all this and she replied to document all this and report it in the long hall. Here is the long hall ... .. I was told by this Sr. HR Rep ( Benefits ) to contact a HR Rep Regional office in XXXX XXXX XXXX XXXX by the name of XXXX XXXX XXXX so I did by emails, I copied and pasted all emails with XXXX and I and waited for XXXX XXXX to contact me back. A few days later i received a email from XXXX XXXX telling me it takes 2 months for your background to come back because its a XXXX. I made another contact with XXXX checking on my status and XXXX told me she received the forms from my employers and waiting on a few more things and she will call me back. Never heard from anyone. A few weeks later in XXXX I received a letter from a XXXX XXXX employee named XXXX XXXX ( Director of Recruiting ) with a letter head from XXXX XXXX 3rd party background check company by the name of Accurate Background located in XXXXXXXX XXXX. I read the findings that this 3rd party did, I disagreed with there findings to prevent my application in moving forward. Accurate Background told me they have nothing to do with the decision in my application call XXXX XXXX. Nobody from XXXX XXXX is responding. They are using my calls to Headquarter, which they gave me the name of XXXX XXXX and after reaching XXXX XXXX about this problem with XXXX XXXX resulted to this.

Company response to consumer: Closed with non-monetary relief