Consumer complaint received 2016-03-12
Company: WELLS FARGO & COMPANY
State: UT
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
To CFBP, I have been a loyal customer of Wells Fargo since XX/XX/XXXX. I am currently going through the process of fraudulent unauthorized transactions that I did not make. During this process, Wells Fargo cancelled my account and has created a new account ( cut up my card, and will send me a new one within 10 days, gave me a new checking account #, and closed my old account as of XX/XX/XXXX ). I am okay with all of that ( for my protection ). However, In my checking account, I had approximately {$480.00} in my checking account. I was n't able to see this activity online, because they cancelled my online username and password without telling me. I called XXXX this past week and they told me to go into a WF branch to show 1 ID and was asked that a WF banker call a WF # and it would be taken care of. I went to the WF bank in XXXX XXXX XXXX, UT at XXXX this last Monday or Tuesday. Was there 30 minutes and the banker told me that the WF system was down. Told me to come back later. I do n't have a vehicle, so this was a huge inconvenience ( I 'm on Social Security XXXX ). I went to a branch on XXXX in XXXX XXXX XXXX on XX/XX/XXXX. The banker pulled up my account. The female banker said I was - {$63.00}. Was shocked. I had at least over {$400.00} in my checking account. The banker could n't figure why this happened either. So, she called the WF number, gave WF my information. Long story short, the female banker on the phone explained why I was minus ( made no sense to me ). She talked in " lawyer '' talk, I had no idea what she was talking about no matter how she explained it. I kept saying, " But where is my money? MY MONEY? '' She said it had to do with my disputes over the unauthrorized charges. MY MONEY in my checking had nothing to do with this. I receive {$740.00} from Social Security per month. That {$400.00} or more IS MY money ... .not WF. WF ca n't take money away from me or Social Security. Magically the banker on the phone dismissed the negative {$63.00}, and put it to XXXX. No idea how she did that ... .but where was/is my {$400.00} or so? So, WF is going to leave a XXXX person with NO FOOD money for all of the rest of XXXX. That social security money is all that I have. WF did n't mention that or seem to care that I had XXXX money. I feel that WF stole my money and money from social security. I want WF to put MY money back into my account. I want an apology. And, I want restitution for emotional damages and not being able to sustain myself with NO food. I was extremley lucky that I got my medications for my illness earlier in the morning. If later, I would have had to driven to the XXXX XXXX and admitted myself to the psychiatric hospital ( the medications are a life-savers for me ). WF does n't seem to care about loyal customers ( 24 years ). I have NO money ... am starving with no money for food. Their certiain actions do n't seem ethical. WF ... WHERE IS MY {$480.00}???

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation