Consumer complaint received 2020-01-15
Company: Sequium Asset Solutions, LLC
State: AL
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
XXXX XXXX with XXXX XXXX XXXX ... .I am writing to see if CFPB could investigate Sequim Asset Solutions a collect agency in XXXX , GA. I was very shocked to find ( first time ever ) to have a collection show up on my credit record. I learned from XXXX XXXX, I Called the number listed to find out when. I fulfilled my obligations to XXXX XXXX, XXXX XXXX never fulfill what they say, nor monthly billing for the contract period for the year XXXX. In having to call them every month to straighten out what they had stated when switching from XXXX to XXXX XXXX. If you check my records that is noted, of course they probably didn't state the long hours of being on the phone to try and correct their mess each month. I stayed on the phone with agent l hour XX/XX/XXXX, again after finding out on XXXX  this agency put collections on my credit, I was in shock!! The guy, after hour of not being able to understand the billing, or the {$58.00}, transferred me, to another wrong dept. This has been the norm for XXXX XXXX. reason I switched and them not being truthful. He could make no sense out of the transactions, as usual when you call XXXX XXXX XXXX. I stated will go to the Corp. office in XXXX, which I plan to do Thursday, XX/XX/XXXX to talk to the Corp. Manage at that store, I did that once before. We have our cell phone services with our son with 4 on account, we pay over {$200.00}, our account is good standing, as was in good standing with XXXX XXXX haven't heard anything billing from them until I see this on XXXX XXXX for {$58.00}. After all the headache, heartaches, talking to back office the year we had XXXX XXXX. I switched back to XXXX, I mailed everything back to XXXX XXXX, have the receipt from PO as to date ( I made sure dealing with XXXX XXXX ), have receipt of that with my records. I do not owe {$58.00} and never had a collection on my credit at XXXX years old. You can never get a straight answer, nor CS can't help you, the guy couldn't understand the mess either reason he transferred me, ( I tell them upfront to connect me with back office ), I know CS can not help, then it was the wrong dept. It was not the back office. I check the XXXX there are many complaints about this company, & collection agency, please add this complaint, also, XXXX XXXX, has many, many complaints with the way they handles customers, billing, contract. Note : XXXX XXXX does not live up to the contact, yet they harass customers, have to stay on phone for hours at time to try and get bill corrected, they tell you it stays same for year, it does not as the records show on my Bill for the year, had to call, try to get corrected which was long process. If you see on my credit account I pay 100 % on time. Have always paid our bills, regardless of how many. I have not received anything from XXXX XXXX, about the {$58.00}, yet this agency sent this on my credit, after me calling XXXX XXXX, they made not sense either. It is very sad that good paying customers have to deal with this. Dealing with XXXX XXXX was a nightmare, and their Customer Service, couldn't correct anything they would transfer a customer 4 times on phone hours at a time. XXXX paid the {$120.00} to switch. I paid what was considerate correct for the the mess XXXX XXXX created. It is truly hard to explain the mess, I, as many customers state, I believe they do things on purpose so you will get discouraged in talking with them about issues they create. If they record everything, as they say, I would say listen to recording of all the many, many times I had to contact them, if they were honest in their dealing with customers. In fact, I would state, I do hope you are recording our conservation. Also, hard to get Enlish speaking person, unless you could talk to back office, after all the transfers, requesting staying on phone for hours to get to correct dept. They don't want you talking to back office ... I would to request the Agency remove that {$58.00} from my Credit, and would like both XXXX XXXX this Agency, be listed somewhere as being contacted investigated as to their information practices, contacting practices, etc. They do have a lot of complaints on the XXXX site. As stated I have never had one collection on my credit, and XXXX years old. Thank you for your help in the matter. Look forward to hearing from someone who can help me. With the heartache I went through for the year on with XXXX XXXX, they don't list the back office calls, CS calls that made not sense on the phone for hour upon hours, false statement to get your business, not fulfilling what they state for monthly billing, and for {$58.00} dollars. I will. never deal with XXXX XXXX again and will never recommend to other customers. We have XXXX XXXX XXXX cell phone and good customers, on our sons account of years. Thank you for your help in this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation