Consumer complaint received 2023-07-22
Company: Stellantis Financial Services US Corp.
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Loan sold or transferred to another company

Complaint:
Harassment by Debt Collectors Is Illegal The Fair Debt Collection Practices Act ( FDCPA ) prohibits a number of harassing behaviors used by many unscrupulous debt collectors. While some people call these actions offensive or obnoxious, they are unlawful if they cross the line between legal and not allowed under the law. However, its important to note that the FDCPA only applies to debt collectors. Debt collectors include collection agencies or attorneys working on their behalf, but it does not cover banks or original creditors trying to collect debts you owe them.

Harassing behaviors are prohibited if they take place while a debt collector is attempting to collect a debt from you. The following are examples of harassing behavior by debt collectors : Calling repeatedly with the intent to annoy you or harass you, including calling before XXXX in the XXXX or after XXXX at XXXX ; Withholding your mail from you or opening your mail without permission ; Contacting others about your debt, including family members, friends, co-workers, and neighbors ; Making false statements about the amount owed or the status of the debt ; Threatening you or your family with violence or use of a weapon ; Using obscene language ; Communicating with you by postcard, letter, fax, email, or other non-traditional forms of communication beyond phone calls ; Taking your belongings without permission ; Calling a consumers place of employment Notice that most conduct listed is not harassing if it makes an individual aware they have a legal obligation to pay money. It becomes harassing when used to annoy, pester or intimidate someone into paying money they dont think is owed. Under the FDCPA, Section 1692d, A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. 

If you are being harassed by a debt collector who works for a company collecting debts related to medical bills, student loans owned by the U.S. Department of Education, old mobile phone accounts owned by XXXX or XXXX XXXX XXXX, or the IRS, you may also wish to contact the original creditor or government agency directly. 

Beware of Debt Collector Scams Although the federal government has created laws to protect you from harassment by debt collectors, some companies and individuals out there try to take advantage of consumers and use deceptive practices to collect debts that arent owed. 

If a company or individual contacts you about a debt but can not provide you with proper identification or refuses to verify your account information when asked, we suggest immediately contacting your states consumer protection division for assistance. Connect with our law firm immediately to learn about how we can help you fight back against these illegal or scam attempts to get you to pay debts. 


Exact situation as XXXX testimony on your website.. 

I purchased a vehicle with XXXX and later refinanced through XXXX XXXX XXXX. I though this process would lower my monthly payment, and it did  '' about XXXX bucks '. The process required a ton of documentation, and I was never told that XXXX Investors would be the creditor. The majority of my payments go toward the astronomical interest. The loan feels like it is designed to skim as much interest as possible before the remaining amount is place toward the principle. I called customer service and asked about an interest rate reduction,  '' but all I got was rude treatment informing me that I am obligated in the loan until XXXX ''. After the shock wore off, I filed a better business bureau complaint to ask about the interest reduction again,  '' my complaint was never answered ''. I understand the process of Arbitration since I am also a paralegal, and I would like to challenge XXXX investors. My credit score has increased XXXX points, XXXX investors will not even discuss a rate reduction, I am unable to trade my vehicle for a new car due to the interest being charged, and the principle that doesn't seem to go down. Asking about a reduced interest rate doesn't raise any eyebrows,  '' so I am considering a voluntary surrender after I get a new vehicle ''. These people are predators working with a spiderweb company called XXXXXXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief