Consumer complaint received 2015-10-20
Company: U.S. BANCORP
State: CO
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I submitted a complaint to you on XXXX XXXX, 2015 regarding US Bank Mortgage XXXX. We have submitted XXXX applications for modification and US Bank has sat on the application and not reviewed it. They then let the documents expire and come back and ask for another complete application. 
Today they told me that my application was denied due to lack of document, which are attached and they received on XXXX XXXX, 2015. They said that the paystub were not acceptable because they were a " history '' of my pay. This is what my employer provided to me. They also said that my letter of hardship was denied because it did not include " months '' only years. As you can see for yourself ... this is not true. My hardship has been going on for 6 years since I lost my business. I was a concise as I could be. I am now gainfully employed and am able to make mortgage payments but US Bank wo n't work with me to help me obtain a modification. Pursuant to the Dodd-Frank XXXX XXXX XXXX and Consumer Protection Act XXXX XXXX XXXX XXXX, Public Law No. XXXX, XXXX Stat. XXXX XXXX 2010 XXXX : FACIALLY COMPLETE APPLICATIONS OR SUPPLEMENTING A COMPLETE APPLICATIONThe acknowledgement letter from the servicer must list all the missing information required to complete the borrower 's loss mitigation application, if any. However, a servicer may later determine additional information or corrected documents are necessary to complete a loss mitigation application. The facially complete provision of the regulation explains what the servicer must do, and what protections are given to a borrower in such a XXXX a borrower has submitted all the information requested in the acknowledgement letter XXXX if any ), or the acknowledgment letter did not request any additional information, but the servicer later determines additional information or corrected documentation is required to complete the application, the application must be considered facially complete. 
The servicer must promptly request the missing information or corrected documents. The servicer must treat the application as though it was complete for the purposes of the foreclosure protections in XXXX XXXX f ) ( XXXX XXXX and XXXX g ) ( see Foreclosure Prohibitions in Section XXXX of this guide ) until the borrower is given a reasonable opportunity to complete the application. 
REVIEW OF INCOMPLETE APPLICATIONSExcept in the XXXX situations identified below, the servicer can not evade its obligations to evaluate a complete loss mitigation application by " offering a loss mitigation option based upon an evaluation of any information provided by a borrower in connection with an incomplete loss mitigation application. " XXXX the following XXXX scenarios a servicer can offer a loss mitigation option based on an evaluation of an incomplete XXXX. XXXX XXXX for evaluating an incomplete application XXXX - application incomplete for a significant period of time : If a servicer has fulfilled its due diligence obligations to help the borrower complete the loss mitigation application, and the application remains incomplete for a " significant period of time under the circumstances, '' the servicer is permitted to evaluate the incomplete application and offer a loss mitigation plan to the XXXX is a " significant period of time '' may vary, taking into consideration things such as the " timing of the foreclosure process. " XXXX : an application that remains incomplete for 15 daysIt goes on to XXXX Step XXXX - The servicer offers or denies a loss mitigation option to the borrowerWithin 30 days of receiving a complete application the servicer must give the borrower a written XXXX The content of this notice depends on whether a loss mitigation offer is made or not. 

XXXX and XXXX XXXX have not been advised in writing of any missing information.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief