Consumer complaint received 2017-01-23
Company: AES/PHEAA
State: KY
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Don't agree with fees charged

Complaint:
Dear XXXX : I am writing in regards to Federal Student Loans through XXXX College and managed by Fedloan Servicing. 
In XXXX I made the decision, based on advice given by representatives of XXXX XXXX, to put my name on Parent + loans for my daughter, XXXX XXXX. XXXX decided to attend XXXX College in XXXX XXXX transferring from XXXX XXXX XXXX in XXXX. As part of the transfer from XXXX XXXX XXXX to XXXX my daughter and I were assured by representatives and counselors at XXXX College as well as other sources that XXXX College was an accredited institution and that XXXX would be getting a very good education in her chosen field XXXX. 
The only times that I actually signed XXXX paperwork with XXXX College was when my daughter did actual enrollment in XXXX of XXXX through XXXX XXXX. After that I stopped receiving correspondence with XXXX College altogether. I attempted on several occasions to contact the finance department regarding the issue of incurring charges not authorized by me without any contact back from their finance department. I did finally get in touch with a gentleman who said that he was the finance manager for XXXX College ( he skirted giving his name every time I asked for it ) and after explaining that I was incurring charges without authorization and that I wanted copies of my finance records he stated that he would investigate the situation and gather all of my records and email them to me. He never contacted me back and I was not able to make contact with XXXX College again. I was only able to get their automated system and leave several messages. In total, to this date I owe {$71000.00} in Student Loan debt that was not authorized by me. 
It was just recently brought to my attention that XXXX College was found liable in a class action law suit for the same practices that I have described above. I am confident that I owe XXXX XXXX XXXX for tuitions and fees and will pay the money owed to XXXX XXXX XXXX. I will not pay any tuitions and fees to XXXX College that were not actually authorized by me. The fees authorized by me were from XXXX, XXXX to XXXX, XXXX only. I have also included a brief overview of unethical treatment and abuses to my daughter by her account. 
XXXX XXXX - got in contact with XXXX to start attending classes, was told that they were accredited and that any credits obtained from XXXX would be transferable. 
XXXX XXXX - started classes. 
XXXX XXXX - moved to XXXX due to bad living conditions. 
XXXX XXXX - before end of semester I asked for a semester off to help my sister in XXXX who was XXXX. I was refused time off and was forced to continue classes, I went to XXXX and they refused to mail me the books for my classes. My parents had to have it sent to them in XXXX and they had to shell out the cash to send it to me in XXXX. I was 3 weeks behind before I got my books and the teachers would n't let me turn in make-up work. I failed all XXXX classes I was taking and it dropped my GPA. they charged me for the classes. 
XXXX XXXX - moved to XXXX. Could n't get internet for 3 weeks, due to complications. School refused to let me take time off to let me get situated or even make up the work. Missed 3 weeks of assignments with no chance of recovering. GPA suffered again. Still charged me for classes. 
XXXX XXXX - my grandmother passed away and I requested a bereavement so I could attend her funeral. I was refused this. 
XXXX/XXXX/XXXX - I was contacted to come back to school. Got through the process and even got enrolled. And then was told I was n't allowed back in and the advisor dropped all contact with me. Name of advisor was XXXX XXXX. Rejection came on XXXX happened 3 times in a matter of months.

Company response to consumer: Closed with explanation