Consumer complaint received 2016-08-18
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
Chase Bank is forcing me to do arbitration with them, because I returned the car in four days and cancelled the contracts. One contract was with XXXX XXXX and they cancelled the loan when I told them I cancelled the contracts and returned the car in four days. Chase had a second contract that was not legal according to XXXX. XXXX told me the dealership wanted them to process the second loan contract and they told him it was not legal according to the state of AZ. I went to the Attorney General and they told the dealer to delete the car or sell me a cheaper car, because it was overpriced. Chase has me in the credit bureau as a charge off and showing I made payments on all of my credit reports. First they sent me a letter stating they reposed the car and I had to pay XXXX for the repo. They also had that on all my credit reports too. Months later I receive a letter I have to go to arbitration and I filed with the Superior Court stating I did not want arbitration. The court date is XXXX XXXX and the lawyer has subpoenaed me to attend an arbitration in XXXX XXXX. He wrote in the letter I would be the only one getting this subpoena and he did not send it to the judge. The car is XXXX for a XXXX XXXX XXXX which is way overpriced. The dealership lied to the Attorney General and told them they sat me down and negotiated a cheaper price, which was a lie. I am a senior citizen and they took advantage of me and Chase also has XXXX different interest rates on the XXXX contracts and on the finance loan. Nothing matches on the contracts and on the credit reports. Why would Chase put in the credit report I made a payment and I never made one payment. In the terms of the contract it states " prices changes '' purchaser may be dissatisfied therewith cancel this order prior to taking delivery or within seven days of notice of price change whichever is earlier. Damages for breach by customer cancellation of both contracts is what I did certified by mail. States in the contract is collect from customer liquidated damages in an amount equal to XXXX or XXXX % of the price of the vehicle, which ever is less. I am a senior citizen and I 've attached the price of the vehicle from another XXXX dealer and you would not believe how overpriced the vehicle is. Why did this happen to me they promised me they would make the changes to the contract on Tuesday and they lied. They told the Attorney General they did negotiate with me and now I have to go to court at XXXX years old if I have a XXXX behind all of this, because they did not follow the Truth and Lending Act, Fraud and did not listen to the Attorney General I am going to leave it up to God to make this final decision, because it 's not FAIR. Chase is making my life miserable, because they overpriced the car and wrote XXXX contacts that nothing matches and not to mention I do n't even have the car. I cancelled the XXXX contracts on the car, cancelled everything in motor vehicle and I have no ties to the car at all except how they mistreated me as a senior citizen. Chase was harassing me with telephone call, letters and not to mention the lawyer was e-mailing me begging me to do arbitration. The judge was very upset, because I kept doing modifications to delete the car and no arbitration. Please help me, so I can continue my life what little time I have left. I 'm only a XXXX, single working for the government and I can not afford this car. I was buying and crying on the anniversary of my mother 's death and they promised me they were going to make the changes on the price of the vehicle and they lied. How come this contract has terms and agreements on it and they do not abide to them? The XXXX union lawyers told me to cancel the contracts, take the car back and have a witness with you. I did everything they told me to do and why did this happen in XXXX XXXX?

Company response to consumer: Closed with explanation