Consumer complaint received 2023-08-06
Company: EQUIFAX, INC.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX XX/XX/1982 is there by Equifax Consumer Services LLC XXXX XXXX XXXX XXXX, GA XXXX Subject : Formal Complaint Regarding Negligence and Mishandling of Personal Information Dear Equifax Consumer Services, I am writing this letter to express my utmost discontent and concern over the negligent and irresponsible manner in which Equifax has handled my personal information. As one of the leading credit reporting agencies entrusted with safeguarding consumer data, it is disheartening to discover the extent of the security breach that occurred under your watch. 

Is it true I became aware that my personal information, including my Social Security number, address, and credit history, was compromised due to a major data breach at Equifax. This incident not only exposed me to substantial financial risks but also put my personal privacy and identity at stake. Despite relying on Equifax to secure and protect my sensitive information, I feel violated and betrayed by the lack of adequate measures taken to prevent such an incident. 

The gravity of this security breach can not be understated. With my information now in the hands of malicious individuals, I am vulnerable to potential identity theft, fraudulent credit applications, and other detrimental consequences that can have a lasting impact on my financial well-being. Furthermore, the breach has shattered my trust in Equifax, a company that should have operated with the utmost professionalism and security protocols in place. 

Adding to my frustration is the lack of transparency and timely communication from Equifax regarding this issue. It took an unreasonable amount of time for me to receive any notice or concrete information about the breach and how it may affect me. This delay only further demonstrates the nonchalant and inept manner in which my personal information has been treated. 

As a result of Equifax 's negligence, I have suffered from immense stress, XXXX, and financial insecurity. In order to rectify this situation, I demand the following actions to be taken : 1. Provide free and comprehensive credit monitoring services for an extended period, ensuring constant monitoring of any suspicious activities related to my credit profile.

2. Cover the costs associated with obtaining regular credit reports to monitor for any unauthorized activities.

3. Establish a dedicated customer support line for affected individuals with knowledgeable representatives who can promptly address concerns and provide necessary guidance regarding identity theft protection.

4. Take all necessary measures to prevent further breaches and strengthen your security framework to ensure the safety of consumer data going forward.

5. Provide clear and accurate information regarding the extent of the breach, including the potential risks to my personal information, and keep me regularly updated on any new developments. 

I expect a timely response to this complaint, outlining the steps Equifax intends to take to address my concerns and mitigate the damages caused by this breach. Failure to provide a satisfactory resolution will leave me with no choice but to explore legal actions and report this incident to relevant regulatory authorities. 

It is my hope that Equifax takes immediate and significant action to rectify the damage caused to not only me but also millions of other affected individuals. As a responsible, information-sensitive company, you have a duty to uphold the highest standards of security and protect the privacy of your customers. 

I trust that you will treat this matter with the gravity it deserves and take immediate steps to restore my faith in your organization once again. 

Yours sincerely, XXXX XXXX

Company response to consumer: Closed with explanation