Consumer complaint received 2018-08-03
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Last year ( the bank claims XX/XX/XXXX but it could actually be XX/XX/XXXX ). An  atm ATE {$220.00} of my cash without printing a receipt and locking my cash in the receptical. I called right away FROM THE ATM. The claims department said no worries that they would investigate it and put the {$220.00} in my account. 

I thought all was fine until XX/XX/XXXX I received a letter saying the claims department DENIED my request and TOOK BSCK THE {$220.00} messing my account up! I debated the charges, asking if anyone had seen the surveillance?! Then chase put in the {$220.00} reopening the case. 

The 2nd denial came at XXXX this past Sunday. I got a text stating my account was over drawn! The {$220.00} had yet again came out UNEXPECTEDLY from my account : messing up my accounting. The bank claimed I waited 4 days to report the cash was missing! I told them I could prove I was there with phone records. 

I went to see XXXX at XXXX XXXX, IL location and ended up calling in the police because I wanted someone to see me on the camera obviously depositing the cash I KNOW I put in. Yet a dead end. I was floored. I the victim here. 

XXXX  from the executive office promised he would put back the {$220.00} and under his breAthe questioned a removal this past XX/XX/XXXX of another {$220.00}?! 

Then I called chase because once again my account showed overdrawn. 2 {$34.00} came thru XX/XX/XXXX off a check I dated XX/XX/XXXX! My husbands check deposited at midnight XX/XX/XXXX covered the check the bank SHOULD NOT HAVE ALLOWED TO BE CASHED! When I complained to the bankChase bank XXXX told me I was tapped out of my claims?! 

I told her as a consumer I have to wait until Friday, even though my paycheck is available Thursday so why was a Check deposited sooner than the date listed? After the bank has been playing puppet master with my account 3 maybe 4 times with drawing {$220.00} from my account and not always covering that amount now they want to charge me {$68.00}?! 

I emailed the CEO XXXX yesterday labeled issue # 2 ( I emailed him they day prior about again {$220.00} taken away from me ). No word back. 

The bank has to understand computer ATMS can glitch but someone is really a thief at that location. I deposited that cash. There is no doubt in my mind. I called my husband and my mom who all knew I was not going to drive away with my cash still inside. 

If Chases ATM did not hit a snag as it said : my deposit would have been in there and this entire nightmare would not have happened. 

Chases practices are unscrupulous. There is no protection of ATM deposits getting lost in fact a second glitch occurred on a paycheck I had that hit a snag and a paper receipt printed with a phone number and claim number. No such receipt printed when the ATM just ate my {$220.00}! But to go Willy Nilly with my finances and charge me 2xs for a fee that they 1 ) should not have cashed the check and 2 ) they messed up my account XXXX a banker told me the day after XXXX deposited the {$220.00} that they didnt see it? I dont know WHAT I have after this mess in my account. 

I need accuracy SINCE THE FIRST TIME they took out the {$220.00}. The bank showed a deduction on their end of {$220.00} last XX/XX/XXXX yet my records DO NOT. If they took out {$220.00} ( according to XXXX ) in XX/XX/XXXX and they did it AGAIN XX/XX/XXXX. And AGAIN XX/XX/XXXX XXXX one credit of {$220.00} isnt going to cover the insufficient amount they left my account IN. 

I have text notices if my account goes below {$50.00}. Sunday night I got  a text yet XX/XX/XXXX NO TEXT FROM CHASE XX/XX/XXXX. The entire thing is unbelievable. Im still out {$220.00}! Plus {$68.00}!

Company response to consumer: Closed with monetary relief