Consumer complaint received 2015-10-05
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NV
Product: Credit card
Issue: Payoff process

Complaint:
This company is cruel, USAA BANK, USAA CREDIT CARD, USAA XXXX not only owes XXXX myself so much money but time, loss of credit, loss of work, loss of so much. They know this, they have letters from state of CALIFRONIA and themselves stating they know they owe us but refuse to pay out, I want to discuss this, they are the most criminal lieing rat-tagged group I have ever dealt with they caused severe health, stress, and employement issues as well, and this call can be proved. they laugh, I have recently become so terrified by their lies and games, and its so obvious the things they owe. This company needs to be disbanded and all employees XXXX XXXX XXXX, XXXX XXXX and all the ceo 's and now XXXX need to never work in this industry again. I am in terror for their lies and insulin. Here is a brief description. Expect many more people to start filing : To whom it may concern, There is much more to this then I can write, I assure you we have witnesses to all events and claims we made with USAA BANK, CREDIT CARD, XXXX. Since XX/XX/XXXX I have put over XXXX hours of my life with all this starting with USAA BANK closing our bank account, and putting our credit card in collections, AFTER we not only proved to USAA that we were being idenity theft for several month stretch and finally someone came clean and we found the culprit, but USAA spent more time, lieing, denying then helping, and before this we paid our credit card on time paying more than owed monthly. And neither of us ever had any thing like idenity theft robbery or uncoathe banks like USAA before this. So it was a lot of learning and pain. We found out our banks were closed by trying to get gas, we were almost out and far from home. They also held on to our money for over a month. That was 4 years ago and started a ripple effect into our credit which swarms us today. There is so much more, so much more that my eyes roll, XXXX, yes XXXX robberies and XXXX car accidents, Usaa never paid the full amounts, the things they promised, and from the first robbery, I would have to say USAA caused these issues to, they made it easy for thieves, like in first robbery, and second, we had people WE DID NOT KNOW AT TIME point out the robbers, and XXXX times a XXXX XXXX CREDIT CARD was talken and used. Usaa owes for so many policy things, they have refused to take calls for last two years when I asked why our last property they said we were getting XXXX and they sent XXXX, I started calling from day one, they even refused to return calls when I tried to send in depreciation reciepts, they refused to pay out on wages on XXXX incidents, they refused to help get a car which they promised they would from their auto-circle program after WHAT WE SUSPECT THEM illegally totaling our car and we had to end up getting one whcih we had to pay over {$2500.00} down and over {$400.00} a month and over % 21 percent interest, all things that could been avoided like so many tens over other things in past years if Usaa stopped hording money and acually doing what they are suppose, they have even denounnced CALIFORNIA AUTO INSURANCE INVESTIGATION which they had previous agreed with on several things like my veneers and wages and other things hey were to pay out but flattly refused. There were beatings, XXXX and other hard core things USAA knew and didnt care. They opened up not only a credit worm hole, but they made it easy for thieves and caused us severe depressionXXXX for long times, where we have lost out on family events, vacations, work oppurtunities, marketing money, we have lost all our valuables all our personal, things, and when I approached USAA who I saw dragging their feet XX/XX/XXXX, with a 15 day demand letter, they rudely did not respond til well after 15 days and they still withholding HELP!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation