Consumer complaint received 2015-09-29
Company: Ocwen Financial Corporation
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
My servicer is OCWEN. My home is scheduled for foreclosure on Tuesday, XX/XX/XXXX.i have been very ill and have just been able to tend to this matter. I have never been contacted by OCWEN personnel for loss mitigation. 
I have serious problems with OCWEN 's Periodic billing statements as the numbers are wrong and confusing. I never received credit for property tax payments or several monthly payments I paid. 
I. did not receive billing statements for over two years. When OCWEN restarted billing statements the Escrow Account was in error numerically and OCWEN failed to pay my property taxes in a timely fashion so that a XXXX tax lien was put on the property which has hurt my credit. Numerically the escrow account was in error, could not be accounted for based on monies paid out vs monies charged to me that can be determined by all the statements. Also the escrow account was used for other purposes than property taxes and insurance such as fees paid not related to prop taxes,. I fought the local Tax Authority successfully to lower my prop taxes. OCWEN billed me for much higher escrow contributions at XXXX the amount that was owed even though they received the revised tax notices. I was never credited for property tax monies of {$10000.00} that I paid. OCWEN caused another XXXX tax lien this year for not paying taxes. This caused extra fees and costs and hurt my credit again. 
OCWEN gave me force placed insurance even though I had a policy which was XXXX cheaper. 
The billing statement category of Fees/Other Charges is where monthly excessive fees and costs are added, and the billing statement shows current fees that are not explained on any statement. Also OCWEN has a mysterious category of Past Due Fees/Other where the totals vary significantly and randomly depending on the month from {$5700.00} to {$3700.00} never with any explanation, and impossible to calculate from the billings. OCWEN has sent billings with reinstatement amounts that make no sense. The Note is interest only but OCWEN 's reinstatement figures vary per month between {$430000.00} one month and {$560000.00} the next month. Any monthly reinstatement figure varies between documents sent so there is no way to determine the reinstatement amount. 
Further, as an interest only note reinstatemt should roughly be taxes and interest. But OCWEN gives reinstatement figures that have amounts that vary wildly so the reinstatement figure for any given month over and above interest and escrow varies between {$160000.00} to {$300000.00} above the I & E figure. No explanation has been offered why OCWEN adds in such huge sums of doubtful origin to an interest only loan, because the monthly reinstatement figures are not deducted from principal and should not be according to the note and deed. 
OCWEN has never stated when I became delinquent even after over 2 years without any billing. OCWEN has never offered an explanation for any of these errors. I just received another late notice on prop taxes that OCWEN did not pay, OCWEN has failed to provide accurate interest totals and escrow amounts to the IRS at the end of the year with numbers varying significantly from OCWEN docs to IRS forms. 
OCWEN 's foreclosure procedures are wrong. Their lawyers sent a FDCPA letter a year ago in XX/XX/XXXX, and sent foreclosure letters in late XXXX. These letters are inconsistent in who the law firm represents and fails to disclose representation of the trust who claims to own the note. The trust seems to have changed but I received no notice of transfer, and clearly the note and deed are split. The initial assignment was from a company which did not exist legally to XXXX so the assignments are void so OCWEN and the trust lack standing and this foreclosure is improper. Since the amounts owed vary so much in the letters I believe they are intentionally deceptive to keep me from saving my XXXX

Company response to consumer: Closed with explanation