Consumer complaint received 2022-09-23
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2022. I attempted to make a mobile deposit through my XXXX XXXX  banking account with a check from the XXXX XXXX XXXX of Georgia from my contribution in the amount of {$7100.00}. The system notified me that the check was too large for mobile deposit, and I had to physically go into the branch. I decided to physically go into Wells Fargo with whom I also have an account with on the following day which was the XXXX of XX/XX/2022. Approx. {$200.00} was available at the time of deposit and the remaining {$6900.00} would be released into my Wells Fargo account on XX/XX/2022. A few days later I noticed that XXXX had issued me credit for the check. I immediately called Wells Fargo to stop the process on the deposit because XXXX had issued me credit for the check. The amount was present in both my available and present balance at XXXX. I made several large credit card payments from my XXXX  account and at the end of the week I checked my XXXX  account because that is also one of the accounts where my direct deposit from my employer is posted and noticed that my account was overdrawn OVER {$2000.00}. I immediately called XXXX and very angrily demanded to know why my account was overdrawn. XXXX stated that because Wells Fargo had the physical item that they had to allow Wells Fargo to honor the deposit. Thankfully, no NSF fees were charged but my credit card payments returned which has also impacted my credit score negatively. I was then told I had to wait until the funds posted to Wells Fargo on XX/XX/XXXX. The following week on XX/XX/XXXX, {$7100.00} posted to my Wells Fargo account. I then XXXX  several payments to my XXXX bank account to settle the balance. Later that same evening, Wells Fargo reversed the check, and my Wells Fargo account has been overdrawn in the amount of {$3100.00} since XX/XX/2022. I have called and spoken to multiple customer service reps in ACH, Fraud, Escalation, Deposit Recovery, branch managers, physically sat in the branch for hours and on phone calls for hours at BOTH XXXX and Wells Fargo and the issue has not yet been resolved. Wells Fargo keeps lying and giving me different resolves and fixes and not yet one has happened. XXXX has also done the same thing. Both banks have issued and rejected credit. My statements both reflect where the check has been credited and debited. I have filed a police report with XXXX XXXX Police Department because I feel like they have stolen my money from me. My account is STILL overdrawn on the end of Wells Fargo. On or around XX/XX/XXXX or XXXX, I spoke with a representative on the end of Wells Fargo in escalation who stated that they returned the item to the XXXX XXXX  ( with whom I do not have an account but is the bank the check is drawn from ). I was told that I would receive a document via mail/email that would support this information. I specifically asked if the verbiage would state where the item was returned, the check number, the amount, my name. I was told yes. I requested this documentation to provide to my attorney. When I called today to find out the status. I was again lied to and told that, this request can't be carried out. Wells Fargo has told me that the funds were sent back to XXXX, then they told me they were holding the funds, then they told me they were negotiating with XXXX on who would issue the credit, then they told me it was still currently at Wells Fargo and then they told me it was sent back to XXXX. I have spoken with XXXX, and they stated that check is showing as paid and paid to XXXX XXXX XXXX. They will not draw a new check because their system is showing the check as paid. I feel helpless, hopeless, and robbed! PLEASE HELP ME!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation