Consumer complaint received 2015-04-01
Company: JPMORGAN CHASE & CO.
State: OH
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
XXXX XXXX, 2015 both my checking and saving accounts where closed with out notice by Chase bank. The suspension of my account was noticed due to restriction of access to my account via Chase 's mobile app. Upon calling chases customer service I was informed that " chase has the right to end any business relationship at anytime " and was not informed as to why my account was closed and instructed to wait for explanation via mail. Unsatisfied with that option I proceeded to be serviced with better customer service and explanation. After multiple calls to find a better explanation to the closing of my account i was told that my account was closed for XXXX party deposits and my case would be closed and my remaining balance would be mailed within XXXX business days. XXXX XXXX i contacted Chase XXXX department again to be updated on my funds and was then told my account was now closed but my funds would not be released to me until I had verification from my XXXX persons XXXX party deposits. XXXX XXXX my third party stepped into a chase branch in south holland Illinois providing verification for the deposit to branch manager XXXX XXXX. XXXX XXXX, the XXXX of the XXXX persons stepped into a branch in XXXX Illinois providing verification to branch manager XXXX, contact number XXXX. After this information was provided to Chase I contacted them to verify that the information was received which they confirmed and then instructed me to wait an additional XXXX to XXXX business days and my money would be sent to my home address on file. XXXX XXXX I again contacted the lost prevention office and was told that my funds where still suspended and had not been released and that it would take an additional 45 days. At this point i am extremely upset and contacted the executive office. Once I reached the executive office service line i was told that that process will be expedited and I my case was assigned to XXXX at extension XXXX. I did not speak to him this day. But was told that i would receive a call and update on my check by Friday. I never received a call. XXXX XXXX, after still no phone call i decided to call the office, seeing that this process has taken almost a month. After speaking to XXXX XXXX was vaguely told that my money was sent back to the IRS and that i should contact them. Thats it, Thats all. Numerous times I attempted to ask for more information, why was my money sent to the IRS. Who should i contact. what is the tracking number?, where is a statement in writing that is has been sent there because I have not received anything!!! XXXX was unresponsive and i ended the call in a attempt to speak with another representative that could better explain to me that situation. I called back and was informed that I could not speak to anyone else regarding my issue. XXXX XXXX rudely told me that there is not tracking on your check and no information I can provide to you. contact that irs. to say what?! " hey chase said you have my check, can i have it back? ". NO HELP AT ALL. Still unsatisfied I called back again to speak with XXXX XXXX. XXXX was very helpful though my issue is still not resolved.! He placed me on hold to gain better details on the situation from XXXX, who has not returned my phone calls even after leaving voice messages. XXXX told me that the case was still under review and XXXX had not provided a solution yet. SO WHY DID HE DISMISS ME CLAIMING THAT MY MONEY WAS SENT TO THE IRS AND ACTUALLY CHASE STILL HAS IT?? I have complied with everything that chase has asked me to do as fair as verifying all activity on my account. NONE OF WHICH IS FRAUDULENT and they have yet to send me my money or provide a time frame in which this matter will be handled. I have been told numerous stories and there is no certainty to anything these people say! i feel as if my money has been stolen from me!

Company response to consumer: Closed with explanation