Consumer complaint received 2017-08-30
Company: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-product: Savings account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/XXXX I notified USbank fraud dept line of an unauthorized deposit to my acct from a fraudulent lender that had compromised my acct by taking over the mobile banking feature to make appear that a payday loan deposit ( XXXX XXXX XXXX ) was posted but in fact it was an insufficient fund personal check with no authorization or beforehand knowledge from me. i was instructed to visit bank Monday morning where I encounter XXXX XXXX whom proceeded to contact fraud dept and make the claim officially and close savings acct and checking and visa. She let the rep know that a {$480.00} unauthorized fraudulent personal check from a fraudulent payday loan company had been deposited in my savings acct opened from a different branch. Following the end of the call i was given a new checking acct from the branch i now banked with making her office my new home branch on XX/XX/XXXX. on XX/XX/XXXX the unauthorized check had somehow jumped from another branch closed savings acct to my new checking acct and new home branch. thus creating a overdraft fee of {$36.00} a week until closure because the fraud dept on XX/XX/XXXX came back with their investigation stating denied because of said check was my liability claiming bounce check was known and waited by me but in reality the fraud claim was solely about the unauthorized deposited fraudulent check. I notified the fraud dept of their error in mislabeling check mine and not as an unauthorized deposit. THEY THEN PROCEEDED TO OPEN A SECOND CLAIM TO ADDRESS SAID ERROR HOWEVER ON XX/XX/XXXX THE FRAUD CLAIM WAS DENIED FOR THE REASON STATED FAILURE TO NOTIFY BANK OF SAID UNAUTHORIZED TRANSACTION AND UNDER UCC THE BANK STRAIGHT OUT AND ERRONEOUSLY CITED THE XX/XX/XXXX FIRST CLAIM DENIAL AS FIRST REPORTED DATE. Not the XX/XX/XXXX or XX/XX/XXXX initial reported dates well inside the statue and law. Not only the protections my acct had against said transactions was willfully not instilled but also a inapplicable overdraft fee weekly was assessed on said check and demanded by bank or acct closure and reporting to check systems causing further credit and other institutions downgrading and ultimately closure of my two accts elsewhere and tanking of my credit worthiness causing financial ruin. they claim i owe {$870.00} on a transaction i never approved or had knowledge to. Furthermore i am claiming that a policy of denial with assessed overdraft fees is a willful common occurrence at USBANK regarding many fraud claims with same m.o. as mine being burden onto the unsuspecting customers already victim of a crime to also be victim to inapplicable overdraft fees in the hundreds. the acct closures and ill regard to label such debit as fraud but cust irresponsibility is a red flag to have a total audit of all fraud claims with attached overdraft fees assessed and the accts closed due to non payment of said claim. I have the official original documents showing my grievance and complaint merits a review.Damage cause by fraud deposit {$480.00} .the damage by filing claim with fraud dept of USBANK $ ten fold + and counting. It did not benefit me to file claim however the bank benefited double the claimed amt plus it renounced on the afforded protections the bank advertised as having a zero fraud liability to customer with an open acct at usbank branches. damaging the local economy with practices as the ones stated with responsibility falling solely on custs for bank robbery transactions and bank theft crimes as they really are because knowingly the criminals are going through bank cust acct to as always intended from the start to steal banks money through open unprotected windows called customers accts. Creating the allowed epidemic of fraud plaguing our nations acct holders to the tune of {$6.00} XXXX annually in loses. I DOCUMENT proving time in accordance and COINCIDING with police report all within UCC statues and laws. I PROVIDE THIS TESTAMENT AS PROOF OF BANK MISCONDUCT. XXXX XXXX, AT YOUR SERVICE XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation