Consumer complaint received 2020-03-11
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Billing dispute for services

Complaint:
I was looking for a job in late XXXX and requested current offers in XXXX. Received hundreds of job postings ... one that looked good was a XXXX/XXXX   XXXX  from XXXX and now branching to the US and needed a XXXX XXXX  for Florida. I applied for that position and, after the company reviewed my background check and credit report, they offered me the job. 
There was a 30 day probationary period where I had to complete eight assignments, the first of which was to XXXX XXXX XXXX for XXXX and XXXX clients who could not procure these products in their home country or they were too expensive over there. 
The company would deposit the amount of funds into my Capital One credit card to make the purchases. I did as much due diligence on the company as I could, and everything seemed to check. I was sent {$7000.00} initially and then another {$2400.00} into my Capital One accounts, and made the purchases of high end computers. A few days later I got some calls from sources I was trying to contact and discovered it was a fraud. I immediately called Capital One and told them to remove XXXX XXXX  from my kisted banks, before the fraud affected the cash they had sent me. 
They said they would but found out 3 days later that they " re-directed '' one of the payments back to XXXX XXXX.and I called XXXX XXXX  to explain what had happened, and they told me that since I didn't have an account with them ... .they couldn't discuss the matter, and told me that I needed to get Capital One involved and have them call him back,,, ,it was an XXXX XXXX ( or close to that ) .Their number in N.Y. is XXXX ... 
Capital One wouldn't get involved, in spite of the fact that I had the perpetrators cell phone number, address and lots of other information that I had files on in my computer. 
I connected with the Capital One fraud department, also three full days before they redirected my funds back to XXXX XXXX, in spite of the fact that I called them ( and it's on tape ) to halt any money exchanges with XXXX XXXX. Two males in the Capital One fraud department told me not to worry about it because I was 100 % protected for this fraud. But the story changed as I went along and they became much more deceptive as each conversation with them transpired. 
Capital One has also destroyed my credit rating even though I disputed the narrative they seemed to believe. All they wanted to know was that I charged items with their card and therefore I was responsible. Their phone number is XXXX. 
By immediately damaging my credit rating in spite of my dispute, they have violated the Fair Credit Protection Act. They also violated the acts dictum that they can not breach the cardholders limit on his/her credit ... .which they did by going over my limits by 90 %. 
I have much more to tell you about this episode and other conversations I've had or was supposed to have with Capital One employees, but they never kept any promises they made to me. 
Please contact me with any additional information you need and I will reply immediately.

Company response to consumer: Closed with explanation