Consumer complaint received 2022-10-20
Company: WELLS FARGO & COMPANY
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
my name is XXXX XXXX, I have a problem with Wells Fargo in regards on mishandling my funds in both well Fargo prime /everyday checking accts, I just received my everyday wells Fargo checking acct bank statement for the month of XXXX after numerous request for it, I believe that Wells Fargo has altered statements for my prime/everyday checking acc bank statements for the month of XXXX because they can not explain where missing money is located and they do not want to take accountability for mishandling my funds my Wells Fargo statement for the prime checking acc for the month of XXXX states that on the dates ranging from XX/XX/XXXX through XX/XX/XXXX were a total of XXXX online transfer money transfer to my Wells Fargo everyday checking acc in the total amount of XXXX I don't understand how I was able to perform these online transfers from one acct to the other when I received several emails stating that I had neg balance in the everyday checking acc on these dates and after, and the big question is how was I able to perform online transfers when I received a email from Wells Fargo stating that Wells Fargo has suspended online access , so due to this suspension done by Wells Fargo on the date of XX/XX/XXXX for me not to be able to have online access that was not possible, I have all emails from Wells Fargo supporting this statement so please explain that XXXX and all debit cards for both acts were deactivated on XX/XX/XXXX and the acc in control of Wells Fargo fraud and lost and prevention dept, I had no access or ability to perform any transactions at all, even if I went into a local Wells Fargo branch the acts were on hold from the fraud and lost and prevention dept the branch manager would have to call the Wells Fargo fraud dept to process anything, I have documents to support that, and why is all of the transactions on the everyday checking acc for the month of XX/XX/XXXX from dates XX/XX/XXXX through the XXXX are the same transactions, for ex on the XXXX everyday checking acc statement, proof of alter, on the date of XX/XX/XXXX there are XXXX transactions stated online transfer from prime checking acc transaction date XX/XX/XXXX there is know where on the everyday XXXX statement showing transactions performed on XX/XX/XXXX, so explain how payments are subtracted from the everyday XXXX on XX/XX/XXXX for transaction performed on XX/XX/XXXX there is none, there is none transactions completed on XX/XX/XXXX on the everyday checking, so why was money taking out of the XXXX for transactions that wasn't completed? I have uploaded and highlighted all transaction in question, it just proves that the XXXX XXXX XXXX and everyday checking acc statement was alter and made up, by wells fargo these altered statements were not mailed to me but emailed to me by Wells Fargo case specialist in the Wells Fargo executive office by XXXX XXXX XXXX on XX/XX/XXXX and the everyday XXXX statement emailed by case XXXX lied, these statements were made up and altered because Wells Fargo could not answer the question I have asked numerous times where is my missing money, these case specialist took transactions from XXXX statements and put on XX/XX/XXXX statements which is a criminal act to alter finacial documents I want these Wells Fargo case reps to be charged criminally if it was any other person they would be charged with a criminal charge and prosecuted, aim going to also contact my local district attorneys office with this information to see if they can be prosecuted they need to be put in prison for these white collar crimes I have uploaded these altered statements aim asking for a forgery expert from the federal trade commission to look over these documents for forgery, I have highlighted the proof, on theses everyday Wells Fargo XXXX XXXX XXXX it is stated on XX/XX/XXXX there was a previsional credit that posted for XXXX for claim number XXXX these was for a atm debit claim well all of Wells Fargo atm debit claims start with a 7, and I went into the local branch located at XXXX XXXX XXXX XXXX XXXX nc XXXX telephone number XXXX on XX/XX/XXXX and removed XXXX which was my last transaction, that had to be signed and approved from the teller manager because the fraud dept had a hold on this act, she signed off on it, it was not on XX/XX/XXXX and XX/XX/XXXX, I want wells Fargo to produce proof of that withdrawal, and a trade officer to please contact that branch and ask, and I want to see the video on the dates XX/XX/XXXX and XX/XX/XXXX showing where I walked into that branch or drive through, and the video for XX/XX/XXXX proving this statement is a fake and altered, so my questions are why are Wells Fargo altering my bank statements for the month of XXXX for the Wells Fargo prime and everyday checking acts XXXX and for the XXXX statements on the XXXX statement for the prime checking acct it states that XX/XX/XXXX funds in the amount of XXXX was deposited into this acc from my Wells Fargo everyday checking on XX/XX/XXXX, however on my everyday Wells Fargo checking acc statement there is no record or transaction completed on the date of XX/XX/XXXX or any July day of the year XXXX showing where that money in the amount of XXXX was ever removed, where is the money, and where is all of the money from dates XX/XX/XXXX through XX/XX/XXXX for online transfers from everyday checking acct to the prime checking acc in the amount of XXXX dollars, then on the prime XXXX checking acc statement it states beginning deposit was XXXX with a deposit of XXXX where did the deposit come from I have atm receipt email from from Wells Fargo dated XX/XX/XXXX stating withdrawal for XXXX from the Wells Fargo bank atm located in XXXX XXXX nc XXXX leaving a remaining checking balance for XXXX and then another Wells Fargo email atm receipt from Wells Fargo atom stating on date XX/XX/XXXX withdrawal for XXXX XXXX a remaining balance for XXXX how was XXXX dollars spent in XXXX day this just further proves the mishandling of my money, please answer, these questions I have been asking for over 6 months now, I have had five case specialist from Wells Fargo executive office but no answer, now Wells Fargo are resulting to criminal acts to avoid taking accountability proving guilt proving that they clearly mishandled my funds I can't imagine how many other Wells Fargo customers they have done this to, I feel sorry for any elderly Wells Fargo customer who trust there hard earned retirement money and social security benefit checks and aim praying for the disable wells Fargo customers who trust there disability checks that they have to live off of once a month with such small income, I can't imagine the mis handling of money for those customers who are not able to see or keep good records of documents to trace missing money, Wells Fargo needs to be shut down, they steal money like a thief, aim not letting this go, Wells Fargo is going to pay me my missing money that they were responsible for, I had over XXXX deposited into y Wells Fargo everyday checking acc on XX/XX/XXXX from my atty for a settlement, I want ever deposit that I ever made to Wells Fargo acts refunded to me, due t the mistreatment and mishandling of my funds, a financial institution is not suppose to rob there members they are responsible for handling funds customers give there trust into this bank to handle there hard earned money so situations like this never happen, you don't expect to get robbed by your own bank, after this aim going to the news with all of my evidence alerting people how Wells Fargo is still performing these acts, I don't understand why Wells Fargo is still a open bank after dragging millions and millions of there customers like this and is still doing it to this day, if I knew that Wells Fargo was like this or if I was warned god knows I would have never open any type of acc with Wells Fargo, I believe that I would be doing an injustice if I did not let my community know publicly about my horrible experience with Wells Fargo bank, they have no type of intigridity or honor or ethics or morals it is so scary, I will also be reporting this to the nc banking commission as well, I also attached XXXX XXXX XXXX statements from XX/XX/XXXX through XX/XX/XXXX showing that all the money Wells Fargo claim I spent with cash app in XXXX XXXX of XXXX and XX/XX/XXXX was not true and cash app stated that they will work in corporation with the trade commission providing them with all and ever financial record of my cash app transactions from the months of XXXX through XX/XX/XXXX, i will be filing one more compliant against Wells Fargo

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation