Consumer complaint received 2023-08-16
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
THIS IS NOT A DUPLICATE REPORT! 
It is YET ANOTHER COMPALINT generated by an email I received TODAY that further demonstrates the total lack of competence and the ignorance demonstrated by employees as far as addressing issues. 

The letter, attached, once AGAIN asks for the SAME INFORMATION that has been submitted to the reporting agency again and again - literally dozens of times. 

This is evidenced through the information being memorialized with this agency in complaints forwarded to the reporting agency that are on file. 

The reporting agency not only is not reading this material and accepting it, but continues to send " canned '' responses that are not clear to recipients. I have attached a copy of this document to this complaint, as well as notes within the PDF that point out the discrepancies. 

The letter asks the reader to " address the items needed at the end of the letter '' - but then fails to list ANYTHING. 

As stated above it also asks for demographincs, ID, file numbers, account numbers, copies of reports, utilities etc - THAT HAVE ALL BEEN SUPPLIED AND ARE ATTACHED TO THE COMPLAINT AND REQUEST TO BLOCK INFORMATION. 

EVERYTHING the reporting agency asks for IS IN THE ATTACHED DOCUMENTS. And there are over XXXX documents attached. 

There is a reference - totally out of place - within the email asking ONCE AGAIN for the report to be " filed with law enforcement. '' The reporting agency IS WELL AWARE AND HAS ADMITTED OVER THE PHONE THAT THE REPORT ON FILE SHOULD BE ACCEPTABLE - that both a " Law Enforcement '' ( XXXX ) report AND an FTC report is on file for EACH OF THE REQUESTS and that report ( FTC ) is CLEARLY highlighted showing the accounts. 

You can not file the same issue again. Once is acceptable. 

AND the police - who referred me back to XXXX when I asked to " file the report '' noted that THE CASE IS CLOSED AND THEY WOULD NOT TAKE A DOCUMENT ON A CLOSED CASE THAT WOULD NOT EVER BE REOPENED. 

FURTHER- they noted THAT THEY WOULD NOT TAKE THE REPORT ANYWAY IN ANY CIRCUMSTANCE AS IT INVOLVED A VULNERABLE ADULT AND CHILD AND WOULD BE AND WAS REFERED TO APS ( they have this report ) THEN AND NOW AS MANDATED BY PROPER PROCEDURE. 

The reporting agency continues to ignore this fact of law and in an attempt not to deal with the situation simply refers it back to the vendor - who then sends them the file with the same information. 

HOWEVER - THIS INFORMATION IS STILL BASED ON FRAUD. It is NOT ACCURATE IN THE MANNER THAT IT IS NOT MINE AND I DID NOT MAKE THESE PURCHASES! 

The XXXX report CLEARLY denoted this and it is a LAW ENFORCEMENT REPORT. 

The letter also CLEARLY DELINIATES that the complaint with the FTC is an acceptable form of a complaint that " subjects one to penalties '' as defined by the FCRA. 

The agency needs to BLOCK ALL OF THESE ITEMS IMMEDIATELY!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation