Consumer complaint received 2016-02-29
Company: U.S. BANCORP
State: WI
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I had wrote a complaint about a year ago and no one seems to listen. I keep getting passed on. I had a loan with US BANK my husband got laid off and my business was very slow. So we asked for a modification on our loan. So we filled out all the paperwork sent in and they sent us a modification raising our payment. They were not helpful at all so we got a postcard for XXXX XXXX paid them the fees and they said they would pursue or modification. We were told to do nothing until it was setteled. So we did then it kept dragging on and all we wanted was is to pay our loan. So we let XXXX go when they could not get us a modification. So we called US Bank and told them we wanted to modify again and they said they sent out the paperwork. At this time we told them we were no longing working with XXXX and had let them go. So we waited for the modification and received nothing. All of sudden we get a modification from XXXX and it was past due so I called US Bank and they informed me to just start paying. I went directly to US Bank to pay and kept paying. Then out of the blue we were told we could not pay any more payments. Did not make any sense they also sent everything still to XXXX even our payments after we told them we were not working with them at all. So then we were sent to a place that works for the government helping with modifications for free. She sent in another modification and it got rejected cause at this time my husband was back to work making good money. But then we were told we made to much money to do a modification. She told them that this process was started way before but she could not get them to modify and it was to late they were foreclosing. So every month for almost a year the foreclosure was stopped while it was looked at. We were locked out of our house before we even were served papers and could not get all our belongings. Then again we were never served. Then about two months ago we got a call stating we can get our house back we just had to sign the paperwork. They would come right to our house. But they wanted us to pay double the price the house is worth. So really we did nothing at that point trying to get them to reduce the value they wanted us to pay back. A lot of the fees were there fault and interest kept building up. They would have done a few years ago when we asked there would not have been all those late fees and lawyer fees. THen all of a sudden we got a person from US Bank who sent us {$25000.00}. and said they would take it all of our credit. This was okay but we lost our house and our belongings. On top of that we were in the paper for almost a year stating we were foreclosed on which we should not have been. WE made enough money to make our payments easy. Now we get a cancellation of debt stating they discharged {$77000.00}. the house is really only worth about XXXX. They have it on the market for XXXX and have a offer pending but not sold. So how can they state that amount when house is not sold???? Also its for our 2015 taxes. We are paying for all those fees that are not our fault when they messed up and it would have never got this big of a outstanding amount. We know they messed up and we are paying the price. WE never were served papers and the ones we got are for a whole different family. What happened to privacy. I still have the papers and all our correspondence. So I guess we feel that we got the bad end. WE have no credit so trying to find a place to live was impossible. To buy anything was out of the question. They have made our lives living XXXX. Its been a horrible situation and all we wanted was to pay our bills and keep our home. We make good money and they were told this way back. I feel they should be responsible for our losses. Thanks XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation