Consumer complaint received 2016-10-13
Company: Freedom Mortgage Company
State: MI
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX XXXX, 2016 Freedom Mortgage ( FM ) has sent the attached XXXX 2016 statement including incorrect transaction activity from XX/XX/2016-XX/XX/2016. 

The transaction activity consists of XXXX lines labeled with descriptions listed as " Payment '', " Curtailment Rev '', " Payment Reversal '', " Curtailment '' and " Amortization Schedul ''. 

On the transaction activity the headings listed are " Interest Paid to Date '', " Transaction effective date '', " Transaction amount '', " Interest paid '', " Principal paid '', " Late Charges Paid '', " Fees Paid '', " Escrow Paid '' and " Optional Insurance ''. 

It depicts inaccurate misplaced payments and lists late fees and additional fees and unapplied payments along with curtailment rev and payment reversals. 

This is incorrect, there are no late charges, fees paid or unapplied funds ; however, FM shows figures in these columns penalizing me. How is this possible when FM auto drafts from my account and my statements show funds taken XXXX the XXXX of each Month by FM? These columns should not list any figures in them. There should never be a late fee, fees paid nor any money unapplied. 
This needs to be corrected. 

FM is set up to auto draft the house payments the XXXX of each Month. Auto draft was set up to ensure prompt accurate payments. FM is responsible to auto draft and apply those payments including an additional principal only payment for {$100.00} XXXX the XXXX of the Month. 

Explain why any late fees, fees and unapplied funds are listed on the transaction activity. Each XXXX of the Month my bank statements show the auto draft payments to FM for {$1200.00}? 

FM is responsible for auto drafting the house payment the XXXX of every Month for {$1100.00} P & I and an additional {$100.00} for principal only totaling {$1200.00}. 

The XXXX statement and transaction activity is filled with mismanaged incorrect payments. FM did not apply the very first payment on time when the loan was sold to them. First payment was to be paid XXXX XXXX and FM auto drafted it late. 

On XXXX XXXX FM failed to make a complete house payment. FM paid only {$130.00} to P & I and {$100.00} to principal ; however, it is unclear where the additional {$1000.00} auto drafted from my account went. 

The columns depict many payment reversals and curtailment reversals including minus signs in many areas. FM has identified several payments as cash receipt on the loan overview. Where are payments identified as " cash receipt '' applied? 
Where are payments labeled " payment '' applied? ... Interest, principal I can not continue to send FM additional random principal only payments because FM has not applied the past principal only payments correctly to the principal on the correct dates. 

FM is preventing me from paying off my mortgage by not applying my payments to my loan correctly. 
FM has not correctly auto drafted P & I payments. FM has not applied the Monthly recurring additional {$100.00} principal only payments correctly. 
All fees and unapplied payments need to be corrected to XXXX. The Unapplied Funds column has many entries. Why do any entries appear in this column? Define what unapplied funds are? 
I have repeatedly ask FM to correct the random additional principal only payments I made using the FM address designated to receive principal only payments. The address was provided to me by an FM representative in XXXX 2016. I called FM a second time speaking with a different representative to verify the accuracy of the address. This was confirmed as the correct address to receive principal only payments. 
The three random principal only payments I made from XXXX for {$1000.00} delivered XXXX XXXX/XXXX/16, {$3000.00} delivered XXXX XXXX/XXXX/16 and {$2000.00} delivered XXXX XXXX/XXXX/16 do not show applied to the principal only. They are described as cash receipt and payment. The dates applied are after the deliver XXXX dates. 
I requested FM to provide the balance of my mortgage after each payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation