Consumer complaint received 2015-12-08
Company: Optio Solutions, LLC
State: TX
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Used obscene/profane/abusive language

Complaint:
My name is XXXX XXXX XXXX. Your company regarding a Check I wrote that apparently did not clear the bank contacted me. The check was written on XXXX XXXX, 2015 to XXXX XXXX XXXX Cities in the amount of {$2000.00}. When I wrote the check for the payment the XXXX check reader could not read my check. I had to write maybe XXXX checks from XXXX different checking accounts to try to get it to work. The system that XXXX used was called XXXX , XXXX . I also gave them my debit card and the payment was accepted. I never thought that there was an issue or problem until I started receiving calls from your business. An employee named XXXX called a couple of times and I told him that the payment had cleared the bank. He said no problem that they would get notification and the issue would be resolved. On Friday, XXXX XXXX, 2015 I received a call from a female manager in your office. She explained that she was working with XXXX and that there was an outstanding check. I explained the situation. She then informed me to get a copy of my Bank Statement and give her a call on Monday if not sooner. At that point she was to give me the information on how I was to fax or email it to her. I did exactly that and even called your office on Sunday XXXX XXXX, 2015 to see if anyone was available but you were closed at which time I left a Voicemail. Today XXXX XXXX, 2015, I received a call at XXXX. It was XXXX who left a message to please call him. I was unable to call until later that afternoon. Another collector answered the phone and due to XXXX being unavailable and he would assist me. I explained my situation and informed him that I spoke with his colleague on Friday and I was to call today, Monday XXXX XXXX, 2015 and get the instructions as to how to get it to her office. At that point your employee told me that his co-worker who I spoke to on Friday was no longer available. He said he would refuse to accept my bank statement. He was incredible abusive, abrupt and insulting. He then demanded that I get a letter from the bank and that " He '' not your company would accept my bank statement as proof of the payment. Again this is a Bank Statement that has my name, address, account number and clearly reflects the payment to XXXX. He then started yelling at me and informed me that he was going to have me arrested. He said he planned on sending the collection information to the XXXX ' XXXX XXXX. 's office and he told me I could figure it from there. I again tried to plead with him that it was Co-Worker who gave me the instructions on what to do to resolve the issue. As I was explaining myself he spoke above me and said he was going to hang up the phone if I did not " XXXX ''. His behavior was completely unprofessional and he was behaving like an impetuous child. After he screamed some more at me and again threatened to have me arrested he hung up the phone. So I then called back and another gentleman answered the phone. He did not say the name of the company or that he was a debt collector. He abruptly started speaking to me as if we had been speaking before. I assume he had caller id and knew I was calling back. His tone was as incredulous as the last associate, if not worse. I could also tell by his tone and the mannerism in which he spoke to me that clearly his co-worker told him something. I then very politely explained the situation again. This man told me very bluntly that he had been in the business 17 years and he had never heard of a story with so many lies and he insulted me further by informing me that I was a liar. He then proceeded to call me ignorant. He said for me to humor him and asked me to read my bank statement balance just to see what kind of " Negative Balance '' I had

Company response to consumer: Closed with explanation