Consumer complaint received 2016-02-26
Company: CITIBANK, N.A.
State: CO
Product: Credit card
Issue: Billing statement

Complaint:
Please be patient, I 'm XXXX Dear CITI BANK & to whom it may concern regarding a cover up by Citi Bank with regard to my ( XXXX account ) I have proof of fraud charges added to my account without " MY '' knowledge, XXXX XXXX bank 's refusal to send me " itemized statements '' of where a charge was made? what merchant? when/date?, Has denied me access to my past statements in Itemized form only a month & a Lump sum $ amount I owe!!?? This is a cover up and refusal to comply. I 'm asking for legal action by Consumer Fraud protection, Credit Fraud FBI department, XXXX DA 's office & any other banking regulation department that prevents bank fraud, scamming, & cover up. 

I have the proof against CITI BANK, and any agencies refusing to take action to prevent Citi Bank from this continued covering up of fraudulent charges, that I have suspected since receiving a letter from the FEDERAL GOVERNMENT agency called XXXX XXXX XXXX or XXXX, Informing me of a cyber attack on the Government and that MY INFORMATION WAS LEAKED!! Everything from where I was born to ss # to all my bank accounts, info etc. 

Since that letter of indubitably a huge apology to me and my family for allowing this, XXXX offered me & my family free, for there mistake of leaking this info & lack of Firewall protection, and accepted the free service for life for a company ( paid for by TAX dollars for there mistake XXXX 's ), that a credit and identity monitoring service be put in place at there expense, but that I to should keep a constant look out for fraud charges. 

This occurred or was identified by ( XXXX ) approx. XXXX XXXX. Therefore I started reviewing bank statements and credit card charges only to find multiple Fraud charges with XXXX, XXXX bank, XXXX Bank XXXX XXXX, etc. and all banks cooperated and removed multiple fraud charges. The only bank refusing to provide multiple requests for itemized past statements was CITI BANK VISA CARD!!! To this day every week I call Citi bank and request full itemized statements and email them ... But told it would be mailed and never received. 

So I will prosecute and find all agencies and CITI BANK will pay for my damages. All agencies that have any authority in credit fraud, consumer protection or abilities to stop this, but look the other way, will also be prosecuted for a position in power to prevent harm to others and stop criminal acts, such as Citi Card is doing to me and my family. To ignore this scam, fraud, or cover up will be considered as Aiding and abetting in CITI Banks power to commit this illegal activity against me. 

So I ask, Please contact me, by email or phone so that I may resolve this damage caused originally by ( XXXX ) but Citi bank is using its power to prevent me from disputing charges by not showing clear past itemized statements I 've asked for XXXX. 
I have proof and emails and phone calls to your bank of my multiple request 's for 12 months back from XXXX XXXX XXXX & earlier as much as XXXX XXXX XXXX for your office to cooperate & go back and print out as requested " ITEMIZED STATEMENTS '' not a $ XXXX for that month!!!, BUT Itemized!!!, where charge occurred? When charge? Amount by what merchant? 
It is fully documented you lost them as was told by a customer service rep when called, Your Bank can Only provide lump sum $ amount for each month. ( Thus not allowing to see where charge was made or dispute a single charge by clumping into " ONE '' lump monthly bill amount ... .Zero details ... .THIS IS FRAUD, COVER UP and demand a dispute of all charges from XXXX XXXX XXXX back to the XXXX of XXXX XXXX DISPUTE ALL CHARGES AS I WAS A VICTIM OF IDENTITY THEFT AND YOUR BANK IS REFUSING TO COOPERATE IN FILTERING OUT FRAUD CHARGES BY NOT ITEMIZING THE MONTHLY CHARGES!! PURE FRAUD AND COVER UP but strange there NO dates

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation