Consumer complaint received 2021-03-14
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I received a text alert from MY WELLS FARGO CHECKING ACCOUNT THAT I HAVE A XXXX BALANCE! I thought someone stole my money! I called the bank and they told me there was a court order on my account from a DEBT COLLECTION AGENCY XXXX XXXX XXXX XXXX. LOCATED IN XXXX FL. A RETIRED SHERIFF IS THE OWNER, that was the only information that they provided to me, they said they had no other info. ..they said they don't get involved ... and gave me a phone number to the debt collector ... I called the number and it was a collector who said they were allowed to do what they did with my money and they filed a court order to garnish my money for an OLD CREDIT CARD DEBT OF XXXX XXXX XXXX I just moved to the state of Florida , I lived in another state, I asked the rep. XXXX , a fake name, at the collection agency what was the debt for and where was it accumulated, she couldn't tell me that info. and told me to get a lawyer and gave me a docket number to search at the courts on line, since they are closed due to the pandemic and she hung on up on me several times, I asked her where's a letter, certified letter, she said they didn't have to provide that to me, .. When I did a search of the docket number, there was nothing listed, I did a search with my name and several docs came up of outdated dates, that pertained to some old debt of XXXX, that I'm unaware of and is a TIME BARRED AND STATUE OF LIMITATIONS DEBT ... I also was a victim of identity theft, several years back of someone trying to take out a mortgage in another state, with my banking and social security number ... While banking with Wells Fargo ... but it never went through .. My current bank account is a DIRECT DEPOSIT CO-MINGLE ACCOUNT OF GOVERNMENT AND FEDERAL MONIES! I'm assuming if not stopped, they will take my Stimulus monies that are about to be deposited as well ... I am out of work, food asst., all due to the pandemic and I recently had XXXX XXXX .. My bank Wells Fargo told me there was a court order to withdraw all my money, leaving me with nothing, but they had nothing to show me for that when I went to my local branch, no proof, no exemption form to fill out, no certified letters, nothing that I can fill out to protect my money ... This is an FDIC BANK that suppose to protect my money! I am a customer of theirs for the past 10 years! How dare they let this happen ... I want my money TODAY! I feel I am a sudden target, because I met with this debt collector 5 years ago in the courts of XXXX XXXX XXXX FL. and they did not have proper paper work, since they are a 3RD PARTY COLLECTOR, and the judge told me to go home and that was the end of it .. and now they are back again, this time going into my bank account and took my money without warning or a chance to review my monies or exemption forms, the bank released all my money and did not leave me anything to live on! This was an illegal transaction .. I also suspect a previous, perhaps several employers in the same field as these collectors, who had all my banking information, I'm suspecting my banking info. was sold off as a business deal, to this debt collector, some of my past employers were under Federal investigations themselves for fraud of their own companies, this is why I'm suspicious of how this debt collector suddenly was able to get my banking information ... .. I want to know how EXACTLY WHAT SOURCE this Debt Collector was able to obtain my banking information suddenly, since I never did a transaction with them, I will have a Federal Investigation done, no one is above the LAW! As of XX/XX/XXXX my bank account is FROZEN WITH WELLS FARGO, with no other access to any money ... As Gov. and Federal monies are being direct deposit in to my account including yesterday XX/XX/XXXX, this debt collector is taking it all, as WELLS FARGO KEEPS RELEASING MY MONEY TO THEM ..now approx. {$8000.00} WITH FEES ...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation