Consumer complaint received 2022-06-03
Company: Radius Global Solutions LLC
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XXXX XXXX XXXX double charged me on my phone bill. I disputed with the credit card and won. They then automatically charged me the amount I got back from the credit card and then doubled it because it wasn't paid to them. Every time I called they said it would be fixed but instead it went to collection even though I owed them nothing. The debt collector was Radius Global Solutions, they were asked twice to provide proof of debt and proof they are allowed to collect in FL. They provided neither and it has been more than 60 days since the first request, more than 30 since the 2nd.

Hi here is a summary of what happened as well as supporting documents attached. 

I switched from XXXX to XXXX. The XXXX salesman made a good pitch told me total with the new phone and the several lines I had at the time would be $ XXXX plus I would get {$200.00} gift card per line ( which I never got ). 
I was billed on the XXXX of XXXX for {$140.00} after switching to them on XX/XX/XXXX. I now see that they said in their files that they were billing {$140.00} for 1 day and billed for numbers that didn't switch to them until the XXXX in that 1 day on XX/XX/XXXX too, but I didn't dispute that because I thought it was paying for service from XX/XX/XXXX to XXXX. 

All proof attached, payments were XXXX XXXX and {$5.00} in store XX/XX/XXXX {$140.00} XX/XX/XXXX {$450.00} of which I disputed {$140.00} on XXXX after being promised in attached texts and in person that a refund was any day because everyone agreed the {$450.00} was ridiculous. 
XX/XX/XXXX paid {$150.00} in store because I saw on autopay that they were going to charge {$300.00} on the next bill. I went to the store, he told me that I could pay the {$150.00} that was owed for real and he would fix the problem with the bill. 
XX/XX/XXXX autopay took another {$140.00}. I called XXXX and said hey I already paid in store and they said no reversals dispute it with credit card. So I did on XX/XX/XXXX. 
XX/XX/XXXX I went to the store to switch to prepaid to avoid more problems. He accidentally deleted my phone number so I said sorry I'm going to XXXX, I asked if I owe any money he said no you're paid through to XX/XX/XXXX. I said thank you, left went to XXXX and switched to them that afternoon on XX/XX/XXXX. 
XX/XX/XXXX I got {$140.00} from XXXX which was supposed to settle the dispute for {$450.00} but they put it as a charge reversal instead. 
XX/XX/XXXX I got {$150.00} from XXXX so I closed the dispute with the bank for the {$150.00} paid in store which I had been under the impression they were giving me the {$150.00} for. 

XXXX claimed for months that they had sent me {$140.00} on XX/XX/XXXX but I never got it and called the bank and they said that XXXX had claimed it to them as well to try to close the dispute but it was false. 


Attached is their payment summary, none of it makes any sense. They said in it that I made a few payments I did not and that they sent back money they did not. 
They never told me I could owe money for XXXX and I thought it was paid for because I made 3 payments in XXXX and paid 3x my bill in XXXX in {$450.00} plus I paid for XXXX. So I had service for 3 months and paid more than 4 months. Also you can see in the bill that it's supposed to be {$40.00} a line. So nothing made sense at any point. 

The attached files are texts with the person who sold us the plan, bank statements showing payments and dispute, XXXX 's files. 
Collection is {$440.00} for the originally {$300.00} bill that was never the correct amount by any reckoning. 
Collecter is Radius Global Solutions LLC XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX XXXX Mailing Address Radius Global Solutions LLC XXXX XXXX XXXX XXXX MN XXXX Letter from them is attached, as well as letters sent to them by my lawyer, they did not respond to the 2nd one and did respond to the first one with no proof of debt. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation