Consumer complaint received 2016-04-27
Company: CAINE & WEINER COMPANY, INC.
State: TX
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
At this point in time, I do not recall the exact date of first contact by XXXX XXXX XXXX who so stated that she was calling in regards to a debt owed to their client XXXX XXXX as my former employer. Also, XXXX XXXX XXXX stated at the time that she worked for a collection agency named Caine & Weiner located at XXXX XXXX XXXX in XXXX XXXX, California XXXX, main # XXXX. At the same time during our phone contact, I then proceeded to respectfully request a form of a written notice as a validation of a debt collection, and XXXX XXXX XXXX stated that " she did not have to mailed me nothing ''. In addition, XXXX XXXX XXXX stated that " she, as a formal representative of Caine & Weiner Debt Collections Offices, was not bound to comply to my request of a written notice to validate the debt ''. At the same time, I went on to reiterate my position to verbally and respectfully request some form of a written notice that I allegedly owed such money amounts. Also, I added that I was fully aware that this type of an attempt to collect a debt was not and/or did not sound very legitimate. It was very suspicious and it seemed like some type of phone scam and fraudulent. XXXX XXXX XXXX just laughed on the other side of our phone contact and stated that she was going to have a XXXX XXXX XXXX speak to me. I then, once again, reiterated to XXXX XXXX XXXX that I would appreciated it if she could mail a written notice in the attempt to collect the alleged debt to validate her words, but XXXX XXXX XXXX, once again, repeated herself to advise me that " she did not have to mail me nothing and that she wanted for me to either pay by using a money order and/or to use a Debit Card methods of payment ''. I went on to state to XXXX XXXX XXXX that she could n't possibly expect me to pay moneys just by simply asking for my money over a phone call. I said to her, " are u listening to yourself ma'am, there is no way that I am going to send you money that I work so hard for, just because you phone call me and say so! ", " Are you serious ma'am? ". XXXX XXXX XXXX then stated that a XXXX XXXX XXXX will be contacting me at a later date and time. I then did a background check on this company and they did in fact exist out of XXXX XXXX, California. In addition, and to my surprise, Caine & Weiner have been in existence for the past 85 years and with reputable business experience. Two or Three days past and I took the liberty of making phone contact with Caine & Weiner at XXXX XXXX, California, and I respectfully requested to speak to a XXXX XXXX XXXX. He picked up the phone line and I introduced myself. XXXX XXXX XXXX is in fact the Administrator in charge over XXXX XXXX XXXX as he so eloquently put it. Also, XXXX XXXX XXXX sounded somewhat upset and agitated at the sound of my voice when spoken to. I, on the other hand, was very calmed cooled and collected in my mannerism and my phone communication skills. XXXX XXXX XXXX just simply reiterated with much rhetoric over and over again the same stance as his subordinate, XXXX XXXX XXXX. He simply stated that, " yes, in fact, it was true that Caine & Weiner did not have to mail me nothing in writing to attempt to collect the debt ''. It was then that I did mentioned to XXXX XXXX XXXX that I am a XXXX XXXX XXXX Veteran, and not only that but as a XXXX XXXX and XXXX Veteran, I am also a XXXX American Veteran with a slight different shade of XXXX 's made XXXX at birth. I went on to mention to XXXX XXXX XXXX that I knew my rights and that I would have to then contact all of the appropriate authorities that dealt with these matters at hand. XXXX XXXX XXXX sounded pretty upset at this point over the phone conversation and simply ended the call by stating, " good luck with that ''. Please allow me to say that this inexcusable as a consumer and as a veteran.

Company response to consumer: Closed with explanation