Consumer complaint received 2023-10-14
Company: Chime Financial Inc
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Confusing or missing disclosures

Complaint:
To whom it may concern, I am writing this report to try and recover my credit status, and hopefully some of my finances that I've lost in the process of this situation. In XXXX of XXXX I turned XXXX, and I got a letter saying due to being late on my rent for my apartment located in XXXX, I was going to be evicted as of XX/XX/XXXX. So I had packed up my things and left the apartment ASAP. I also received letters in the mail at my apartment and mother 's home located at XXXX XXXX XXXX XXXX XXXX NY XXXX, from my bank saying my car loan was very over due. When I knew this was incorrect, because i have gone inside and made cash payments almost the entire year of XXXX, I started looking more into my paper work and emails. I had never had any security alerts or issues as far as I knew, with my emails or phone, or phone number. So I never had deep dived into my account / email information before. I had soon come to find emails from XXXX saying I deposited and transferred over XXXX $ into my chime checking account. Saying I came inside to the XXXX branch, when i have had XXXX  in the past this account was not mine, and I never had a credit card through them, and my account with them was not open for that long. My mother XXXX XXXX has ignored me and my requests for my birth certificate and bank letters when they were delivered to her home in XXXX NY. She has repeatedly opened my legal mail regarding DMV / Car information. 401k benefits with past companies i worked for. I found payments with weird labels, that i know i never sent/received. I found transfers and linked accounts to my Chime Bank Account. I found direct deposit forms/ checks with my name attached for my ex boyfriends address XXXX XXXX XXXX XXXX NY. His name is XXXX XXXX, his name comes up repeatedly in the XXXX XXXX transactions ive found. I found in my emails someone has accessed my 401ks or any money/benefits i had with past companies i worked for. XXXX XXXX XXXX and XXXX. My mothers number and address was found to be associated with many of these accounts. Same with my apple accounts, i found her number or home phone number attached when i would not and have never used them as a form or communication for any company/service/online service ect. I ran a report of my personal information through XXXX and found my email has been leaked on the dark web. My social security number has definitely been compromised. I found statements from XXXX  XXXX and XXXX XXXX  saying I had been pulling out cash consistently, when I was not. I found my cash app and XXXX were also accessed and used for transferring and pulling out cash consistently that was not me as well. Someone hacked into my accounts and sent messages to my friends/family asking for money, etc. I was always just paying my bills not checking them because I was under a lot of pressure at the moment in time in my life. I don't know who may have stolen my identity, or why, but I am struggling very hard in life financially, emotionally, and physically due to this situation. As of XX/XX/XXXX, My car has gotten repossessed, I've been left with no where to live, and a large amount of debt that's not mine, and overall have loss enjoyment out of life. The bank my car is repossessed by has told me to contact my dealership to get new financing to gain possession of my car again. My dealership says I own the car and the title is mine and the lien is open and active. I can not get a straight answer or the keys to my vehicle. 

Thank you.

Company response to consumer: Closed with explanation