Consumer complaint received 2015-04-09
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XXXX XXXX, XXXX We found ourselves in XXXX not able to make our house payments and other financial obligations. We applied to BOA for a loan modification in XXXX of XXXX and continued to petition them for relief under the new modification programs offered by the government. We knew very little about the process itself, so we went along for some time, sending them everything they asked for only to be denied, SENT INCOMPLETE PAPERWORK, or told we did not qualify for this or that type of program, BUT to resubmit our documents again and again. At XXXX point they sold our loan to XXXX and then almost immediately bought it back. Very confusing and again resulted in more packets having to be sent in. 
There was a period of time when we could not get any response from BOA and finally I went to a branch in XXXX refusing to leave until I was able to talk with someone face to face. Again, we filled out documents and brought XXXX XXXX ( a consumer advocate who had helped other homeowners achieve a loan modification ) into the negotiation process. After speaking with XXXX, we were referred to the Office of the president, Social Media Team of Bank of America. It seemed to make some progress, but very slowly. Long story short, after three years of this process BOA finally offered a loan modification that was {$600.00} MORE per month than our original payment. IN ADDITION, to bring the loan current we would have to pay {$85000.00} to be back to our original payment. During the time of our modification process BOA was pursuing foreclosure while we were in a current workout program. It was my understanding that this was an illegal process called dual tracking in the mortgage industry. 
The offer was absolutely NOT a modification and a workable proposal, it indicated to us that BOA did not want to help us but wanted to be able to take our home for some reason unknown to us. We came to the decision to file a chapter XXXX bankruptcy to eliminate the debtand get a fresh start. We surrendered the house in the chapter XXXX and was advised by our attorney to not vacate until the deed changed over to the bank as we would still be responsible for the property. We were given notice again that our house has a sale date of XXXX XXXX, XXXX. We are not attempting to retain possession of the home, but to petition BOA for a reasonable offer of compensation for the stress that this whole situation has caused us. We feel it is our duty to report the bad customer service, deceit, and improper if not illegal handling of our loan modification. It is our hope that your office will research BOA and prevent other families from having to go through this process. Three years is too long for anyone to have to wait to eventually lose their home. I believe that Bank of America should be obligated to make restitution to people like us for their mishandling of our case. There is NO excuse that can be given. I would like BOA to offer us a low interest rate loan for a smaller home which would be affordable for our current financial status. We have had stable income for over two years and are ready to move on with our life. We submit this respectfully and with confidence in the Consumer Finance Protection Bureau. 
XXXX XXXX, XXXX As of this date BOA did not pursue the sale date of XXXX XXXX, XXXX and again, no communication from anyone at Bank of America. Bank of Americas attorney, XXXX XXXX XXXX out of XXXX has contacted us recently indicating that they will be pursuing the foreclosure of our home. We understand that this will take place, but since the original submitting of our original complaint we have had no conversation from BOA regarding any financial compensation or other offer as we had requested. Again we will leave the home upon the transfer of the deed and are not trying to retain possession of the home. We ha

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation