Consumer complaint received 2017-08-26
Company: AES/PHEAA
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
AES left out information intentionally in its response to complaint XXXX, so we will post more facts here for them, as we have already done in the past. They continue to ignore these facts, as it suits its needs in an attempt to cover up and falsify information. Unfortunately, in the event this is not resolved, litigation will commence against AES. 

Fact 1. I began paying back this 20 year loan in XX/XX/XXXX. 
Fact 2. The beginning balance of the loan was approximately {$25000.00}. 
Fact 3. I was only required to pay back {$180.00} per month starting in XX/XX/XXXX. 
Fact 4. From XX/XX/XXXX to XX/XX/XXXX ( 81 total months ), I paid {$20000.00} ( aes1 doc ). 
Fact 5. If I was only required to pay back {$180.00} per month then $ XXXX=112.6 months paid. 
Fact 6. Since 112.6 months paid, that equates to 9 years, 3 months.

Fact 7. Since I started paying back in XX/XX/XXXX, 9 years, 3 months after that is XX/XX/XXXX. 
Fact 8. AES began processing my loan in XX/XX/XXXX, and at that point, I was already 2 years, 6 months ahead in paying my loan. 
Fact 9. AES stated that I was late in XX/XX/XXXX,  which was false. I was ahead. 
Fact 10. On XX/XX/XXXX, I made another payment of {$750.00}. 
Fact 11. {$20000.00} plus $ XXXX= {$21000.00} total payments from XX/XX/XXXX - XX/XX/XXXX. 
Fact 12. $ XXXX $ XXXX monthly requirement = 116.76 months paid Fact 13. Previously based on Fact 6 & 7, I am now paid thru XX/XX/XXXX even though it is only XX/XX/XXXX. 
Fact 14. AES charged me false fees/interest in both XX/XX/XXXX and XX/XX/XXXX, and XX/XX/XXXX even though those months were already paid off as of XX/XX/XXXX. 
Fact 15. From XX/XX/XXXX-XX/XX/XXXX, I paid AES an additional {$4300.00} Fact 16. {$21000.00} plus $ XXXX= {$25000.00} total payments up until XX/XX/XXXX. 
Fact 17. $ XXXX {$180.00} = 140.67 months paid ( 11.72 years paid ) Fact 18. Based on Fact 6, Fact 7, Fact 13, Fact 17 I am now paid thru XX/XX/XXXX even though it is only XX/XX/XXXX. In essence, I am 2 years ahead at this point. 
Fact 19. Even though I was ahead of my loans in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( fact 15 ), I was charged late fees that amounted to {$24.00}. 
Fact 20. As indicated in previous facts, I was already ahead in paying back my student loans, which I had already indicated to credit bureaus. 
Fact 21. AES charged me more late fees in XX/XX/XXXX even though loan paid through XX/XX/XXXX. An additional {$23.00} falsely charged. 
Fact 22. Since I was already ahead, AES has in fact reported false information to credit bureaus. 
Fact 23. AES does n't want to consider payments made from XX/XX/XXXX - XX/XX/XXXX because they falsely claimed that I was late in payments. This is false. I was never late, and as indicated in the facts above, I was ahead. 

AES previously responded to my first complaint XXXX by leaving out several facts, as indicated above. AES needs to consider payment history from XX/XX/XXXX to XX/XX/XXXX and admit they were wrong to assume that I was late in making payments as of XX/XX/XXXX when I was already ahead. I have already explained this to them numerous times, however, they do not want to fix their errors. I was never late previously with XXXX, and for them to add and falsify such documentation is fraudulent. Look at the full payment history and not just the past 2-3 years.

Unfortunately, the information contained in AES initial answer is false and misleading, as it does not want to look at full payment history. Additionally, interest should have dropped automatically 1 % after making 36 on time payments with this loan, and it never did. Again, the full payment history needs to be considered, and not just the past 2-3 years. I started paying back this loan in XX/XX/XXXX, and AES acts if I started paying only during the past 2-3 years. 

Based on payments made in XX/XX/XXXX, I am now paid through XX/XX/XXXX. Considering that the interest is wrong, and that AES has in fact calculated my loan wrong, they have in fact committed fraud. Under the law, I am entitled to receive compensation. I want all interest/late fees waived since XX/XX/XXXX. Additionally, interest would have to drop an additional percent, otherwise, this is going to court. I have given you guys way too many chances, and all you can do is refer back to the last 2-3 years. Too bad. This is a 20 year loan and for you to just look back 2-3 years shows your ignorance, and your fraudulent intentions.

Company response to consumer: Closed with explanation