Consumer complaint received 2022-11-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I think I has to be put there- I was not able to get my card from the day it was delivered, but I disagree that this justifies in any way theft of it. 
Another point - as I came here in XXXX like XXXX XXXX  I have considered myself the whole my life like law-respecting, hardworking, dedicated and having dignity. From this I would like you to estimate the amount of trust that you could take from the words of person that could have never spilt its dignity with such fraud, disrespectful and disobeying behavior towards both American Government and Society, I came here to be part of American society and develop in personal and cultural way and not fraud everyone for {$180.00}. I have always behave myself in a way of moral law. 
When I applied for my first credit card, it had been stolen on its way to me. The thief made these 10 transactions from XXXX to XXXX of XX/XX/2022. I have not used my card each day and only noticed these transactions like being made on XXXX of XXXX. Since then I have tried to dispute this fraud unsuccessfully. Bank of America 's workers have just not wanted to be involved and make any effort to get deep enough into my problem and understand what had actually been happened. Moreover that this fraud transactions I had not been even in XXXX during these days as I was in XXXX territory to the North of XXXX. I called Bank of America right away from the point I had found this fraud. They told me that They were going to make an investigation about this situation and told me that it would be helpful if I were applied to the Police and send paper copy of report to their main office in Texas I am pretty sure. They blocked this stolen card right away, told me that they were going to send me replacement card and they did returned stolen amount like temporary balance, it was up to {$180.00} for the decision of their investigation that from my perspective was just no more than mere formality. 
Additional point - I was not able to ask Bank of America for exact addresses and times of fraud spending even if I was asked by police officer that was registered first appeal because by cellphone they told that they were not going to disclose this information. 
I was satisfied with this and appealed to the Police that day, but they did not give me this copy, but I would not tell that this could be a serious point for considering like an obstacle. From my perspective there were no other options than just return money. Then in about two days I received my second card. Then in about one month there were no news neither from Police nor from Bank of America until Detective XXXX XXXX from XXXX XXXX of XXXX contacted me and asked for additional information that could help find thief, I have cooperated with him willingly up to now. 
Then up to XXXX of XXXX I was satisfied and have thought that there were not going to be any actions towards me from Bank of America but as I told earlier on XXXX of XXXX I found that on XXXX of XXXX Bank of America returned debt amount of money like it was made by me again. I was just ridiculous, I could not have imagined it in reasonable society. I had checked what was the decision of investigation of Bank of America that they had made. In that paper there were nothing more than the point that they were returned this amount of money as debt for me out of no explained reason. 
I asked for explanation from Bank of America but it told me that apart from its perspective their investigation office would not have even bother themself to try investigate theft of such amount of money. And I clearly understand this point that American citizen would not have even bothered itself to ask for investigation in majority of cases because it could require a lot of time. But for me my first months do not go easily and I have encountered more mistreatment and fraud from people who have lived here more than I for now. 
I asked assigned detective to send me any paper to help me sound more convincing, even he told me that there have not being other options than return of my money and that is it. 
One more point that I had provided to the Bank of America 's associates that were in contact with me by cellphones - I am such kind of person that can not just spend such amount of money in the restaurants. 
One additional point- I am very disappointed by the uninvolvement by Bank of America 's workers that none want to take any responsibility and make any actions to actually help you, it is very embarrassing, I have contacted a dozen of workers in regard of this problem. 
So for now I still owe to bank this amount of money. 
I would like to be contacted by mail - mine XXXX I am not sure what documents could I have attached - I can not even find investigation paper in Bank of America 's web page. Anyway I am open to any argument if anyone want to treat me like a person of lower quality than they are thinking. 
And last point- I do now want to apply for any legal help in regard of this problem- I think that moral law will help me. 
Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX  transaction for Transaction date : XXXX XXXX XXXX XXXX XXXX  Type Purchases {$2.00} {$180.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX XXXX XXXX XXXXXXXX NY XX/XX/2022 XXXX transaction for Transaction XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY Type Purchases {$49.00} {$180.00} Expand transaction for XXXX XXXX XXXX XX/XX/2022 XXXX XXXX XXXX XXXX  XXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX XXXX XXXX XXXX XXXX NY Type Purchases {$83.00} {$130.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX XXXX XXXX XXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX XXXX XXXX XXXX XXXX NY Type Purchases {$2.00} {$48.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXXXXXX NY XX/XX/2022 Expand transaction for Transaction date XXXX XXXX XXXX NY Type Purchases {$2.00} {$45.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX XXXX XXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX XXXX XXXX XXXX NY Type Purchases {$2.00} {$43.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX NY XX/XX/2022 XXXX XXXX for Transaction date : XXXX XXXX NY Type Purchases {$2.00} {$40.00} Expand transaction for Transaction date : XX/XX/202XXXX XXXX XXXX XXXX XXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX XXXXXXXX XXXX XXXX NY Type Purchases {$2.00} {$37.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX  XXXX XXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX XXXX  XXXX XXXX NY Type Purchases {$2.00} {$34.00} Expand transaction for Transaction date : XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX NY XX/XX/2022 Expand transaction for Transaction date : XXXX 'S XXXX XXXX XXXX XXXX XXXXXXXX NY Type Purchases {$32.00} {$32.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief