Consumer complaint received 2015-07-06
Company: U.S. BANCORP
State: TN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
XX/XX/XXXXTo All Those It May Concern, Many of you are recipients of this letter. Most of you will either receive this copy via email or certified mail. This is to inform you of " purposely deceitful tactics '' used by US Bank to illegally foreclose on our home, XXXX. My husband and I purchased the home in XXXX of XXXX. He was a XXXX and I was an am XXXX. We had great jobs that paid well and we were able to afford the home with the luxury of having a savings account. However, that all changed just as it did many Americans on Monday, XXXX XXXX, XXXX. My husband along with XXXX XXXX other Americans lost their job to the recession. My husband was XXXX of XXXX XXXX to lose his job. My husband received and official letter saying he had been downsized and immediately left without a car or a job. We immediately called the bank and asked if we could have our loan changed to an interest only loan. The bank did not comply. Our house went up for sale XXXX XXXX, XXXX. We feverishly tried to sell the home even offered to take a loss but we did n't even receive an insulting offer. XXXX XXXX, my husband received a job making {$30000.00} less than his previous salary. We had a child 2 weeks later and we had to buy a car because his car was property XXXX XXXX Our bills doubled with an additional child and additional expenses we desperately tried to acclimate to the income difference. Our mortgage was {$1800.00} a month and we were XXXX commuting an hour and XXXX minutes a day for employment. Gas was close to {$4.00} a gallon, resulting in a {$1200.00} gas bill monthly and childcare was {$800.00} a month. We went through our savings account in one year. In XXXX we were debt free despite a demised income. However, we knew if we did n't sell the house we would end up in debt. We hired a new realtor and then we took the house off the market to refinance with what was XXXX XXXX XXXX. We were able to lower our mortgage {$400.00} but it was n't enough. 8 months later my husnband was downsized once again. It is important to note that he was downsized and not fired. We have the official letters from his employer. One of which we will include. The other two are in storage with our furniture. We refinanced our home in XXXX XXXX and my husband was downsized in XXXX XXXX, XXXX. We once again called the bank and learned our mortgage loan had been sold to US Bank. We called US Bank and visited two area branches. All of them said they could n't help us. A doctor told us about the HAMP/HAFA program. She had used the program when they could n't sell their home in XXXX and had to relocate to XXXX. US Bank NEVER mention such programs and we did n't know it existed until XXXX XXXX XXXX XXXX told us. We called US Bank and then they agreed to let us apply for the program. The problem is we had been asking for help for 4 months and did not receive any guidance whatsoever. If my friend had not told me about HAMP/HAFA I would have never known, because US BANK NEGLECTED to tell me about this program. We applied for it in XXXX XXXX and as they advised us to stop paying while we were under review. They assured us it would not hurt our credit. We still have our email documentation from that program. They decided that we qualified for XXXX and took {$14.00} off our mortgage bill. {$14.00} dollars did not help my case. Our lawyer told us that we should have been approved for HAFA, or loss mitigation because my husband lost his job and had to relocate over 100 miles away for employment. Nonetheless, we were able to rent our home to lousy tent ants and stay afloat for a little while. We di

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation