Consumer complaint received 2017-04-25
Company: AES/PHEAA
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
I have attempted to dispute this matter with  Fedloan twice , the second of which was a  Goodwill Letter. In  both instances,  Fedloan has refused to c orrect my account so I am now submitting a complaint with you for your assistance.     The basis for the dispute concern s Fedloans 90  day  (   XXXX   XXXX   ) a nd 120 day  (   XXXX   XXXX   ) lat e payment reporting reflected on my credit report. After further review of my account, I have determined the following : Per my telephone conversation wit h Fedloan,  I confirmed that this account was in a deferment status through   XXXX   XXXX   XXXX  .   ( This conversation was with  XXXX  - Employee ID #  XXXX  - on   XXXX   XXXX   XXXX    )  There was a bill generated and dated   XXXX   XXXX   XXXX   with a due date of   XXXX   XXXX   XXXX  . When the   XXXX   XXXX   payment date was missed, Fedloan recorded it as a 30 day delinquency ( initiating the reported 90 day late payment status ). Factually, the payment missed was for an 11 day period because the period of   XXXX   XXXX   XXXX   through   XXXX   XXXX   XXXX   was still covered under the deferment.     As evidence that my payment was still in deferment status, I have attached copies of my  XXXX ,  XXXX , and   XXXX   XXXX   billing statements. Please note that the   XXXX   and   XXXX   bills are dated at the very first of the month the bill is due. In contrast. The   XXXX   bill is dated the   XXXX   day of the month the bill is due. This is because I was in deferment status until   XXXX   XXXX   and a bill had not been generated or sent to me prior to that time.      Fedloan maintai ns the position that they can bill on short notice, i.e., immediately after an account is taken out of deferment. I was advised by them that they are legally allowed to do so and I have no choice but to accept that position. However, this circumstance should not in any way impact the actual number of days my account was late.     Legally, the only days I should be held accountable for regarding the   XXXX   XXXX   bill were the days I was not in deferment status, which was an 11 day period. Therefore, Fedloans reporting of a 90 days late payment stemming from this missed   XXXX   payment is inaccurate.     I made my   XXXX   XXXX   XXXX   payment on time and therefore, never reached the 90 days late status. At the time the  XXXX  payment was made, the account was 71 days late in payments and that would not have been reported to the credit bureaus. Moreover because the  XXXX ,  XXXX , and   XXXX   XXXX   payments were made in full and on time, no additional late payment ( 120 days ) should have been reported to the credit bureau - which also makes this reporting inaccurate. The following is an overview of my position : Account Payment History   XXXX   XXXX   XXXX   payment 11 days late   XXXX   XXXX   XXXX   payment 30 days late   XXXX   XXXX   XXXX   payment 30 days late Total 71 days late   XXXX   XXXX   XXXX   payment On time   XXXX   XXXX   XXXX   payment On time   XXXX   XXXX   XXXX   payment On time I want to note that between   XXXX   and   XXXX   XXXX  , I submitted  two I ncome Driven Repayment ( IDR ) requests to lower my payments because I could not afford the  XXXX  bill in the amount of {$2000.00}. I was initially granted a lower payment of {$700.00} but that amount was still a hardship for me. I was advised by  Fedloan  to submit another IDR request to further lower my payments, which I did.     I am submitting a letter from  Fedloan ( d ated   XXXX   XXXX   XXXX    ) indic ating that they can not process any additional lDR requests until I made  three  consecutive payments on the previously approve d IDR ( {$700.00} ). I s poke with Fedloan upon receipt of this letter and was advised to make the first of those  three  payments no later than   XXXX   XXXX   XXXX  , which I did. Further I was told that if this payment were made on time I would not be subjected to any negative credit reporting.     I am submitting a copy of my   XXXX   payment history from my  Fedloan  online account which shows that I made these  three  consecutive payments on time.     Considering the above, my account should have never been reported  90 or 120   days in late payments.     I anticipate that Fedloan will stipulate that  1 ) my account was in deferment status for 19 of the 30 days of the    XXXX   XXXX   billing cycle and  2 )  my   XXXX   XXXX   payment was made on time. As a result, both the 90 day and 120 days late reporting are inaccurate.     Therefore, I request that these   two negative items be removed from my account immediately and that my credit reports accurately reflect the same.
I am unable to proceed with a mortgage loan request until this matter is resolved. I have been on hold for over four months now because of how severely my credit score has been impacted solely as a result of this negative reporting.
Thank you,

Company response to consumer: Closed with explanation