Consumer complaint received 2020-03-13
Company: Mr. Cooper Group Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Public record information inaccurate

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Cell : XXXX XXXX XXXX XXXX XX/XX/XXXX USPS Regular Mail & E-Mail Portal Only XXXX XXXX XXXX, XXXX & General Counsel , Nationstar Mortgage LLC CORPORATE XXXX XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX Loan Number : XXXX Property Address : XXXX XXXX XXXX , XXXX XXXX FL XXXX Dear Mr. XXXX : Please be advised that I am the late XXXX XXXX son, and received correspondence and calls from your company since XX/XX/XXXX to date concerning the captioned subject. 

Also, please be advised that I, XXXX XXXX, am speaking strictly for, and on behalf of myself, by and through my correspondence to you now and in the future. 

I am not speaking in any way, shape, or form on behalf of the late XXXX XXXX other XXXX ( XXXX ) sons. Please contact them individually, or collectively, to learn their position ( s ) concerning this matter. 

Please be advised that I am not the Executor of the Estate of XXXX XXXX as evidenced by the enclosed email dated XX/XX/XXXX, and Page 1 of XXXX XXXX Last Will and Testament, wherein XXXX XXXX is named as the Executor of the Estate of XXXX XXXX. 

Please change your contact information concerning this matter to : XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Cell : XXXX XXXX XXXX XXXX I am not a customer of Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper. That is now the major issue between Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper and I. 

A Complaint was filed with the Consumer Financial Protection Bureau ( CFPB ) on XX/XX/XXXX wherein I addressed the same concerns as expressed in my Complaint against Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper ; and, other concerns about what has transpired to date between all of the parties involved with the late XXXX XXXX, the condominium she lived in XXXX and the mortgage with Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper. I am waiting for responses from both the Consumer Financial Protection Bureau ( CFPB ) and Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper and XXXX XXXX XXXX, XXXX. concerning those Complaints. 

The following should clearly exemplify to you that Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper, by and through your various companies, subsidiaries, divisions, departments and affiliated companies, have been, and will continue to burden me with the Complaint in Foreclosure litigation moving forward unresolved between us. 

The demand is made that Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper, notify XXXX, XXXX  and XXXX  that XXXX XXXX should never have been named a party to your Complaint in Foreclosure as XXXX XXXX never had a financial and personal interest in the condominium and the mortgage ; and, that XXXX XXXX is demanding the he be dismissed with prejudice from said action and any actions in the future concerning XXXX XXXX, the condominium located at XXXX XXXX XXXX, XXXX, XXXX, Florida XXXX, and the Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper mortgage, Loan Number : XXXX. 

Although your records do reflect XXXX XXXX as not a signatory to the mortgage, that does not dismiss the fact that correspondence is being mailed to the late XXXX XXXX using my personal information, specifically my address, cell phone number and e-mail address. Because of the use of said personal information within your company as the address of record for the late XXXX XXXX, I am continuing to receive correspondence to her as though the late XXXX XXXX lived, or lives with me. Certainly, the Complaint in Foreclosure is testimony of that fact, in addition to what your company has mailed to my address to date. 

The demand is made that my name, and the rest of my personal information, be removed from XXXX XXXX 's account with you. More so, I am also demanding the late XXXX XXXX 's personal address, phone number and e-mail address that currently uses my personal information be completely removed from your internal systems. 

As stated above, please address any and all future correspondence, and direct contact concerning the late XXXX XXXX, and the new mortgage, to XXXX XXXX as he is named as the Executor of the Estate of XXXX XXXX. Furthermore, I am demanding that you contact him instead of waiting for him to contact you to address this matter in full. Mr. XXXX is aware of the situation between Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper and I and has expressed to me that he does not have any intentions of contacting you about this matter. 

The demand is made that you remove any reference of the late XXXX XXXX 's personal information ; and, the matters involving the late XXXX XXXX between Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper be stricken from XXXX XXXX 's credit reports with the three credit reporting companies : XXXX, XXXX  and XXXX. Furthermore, the demand is made that Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper notify XXXX, XXXX  and XXXX  that XXXX XXXX never received a solicitation for a mortgage, and/or other financial instrument ; and, never applied for a mortgage, and/or other financial instrument to Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper ; and, never missed payments, defaulted, or caused foreclosure on a mortgage, and/or other financial instrument from Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper ; and, never had a financial relationship in any capacity with Nationstar, d/b/a and a/k/a Seterus and Mr. Cooper during any time in XXXX XXXX 's life. The demand is made the reports and letters be made available to XXXX XXXX by copy before XX/XX/XXXX, and XXXX XXXX credit reports be made available to him for three ( 3 ) years. 

The best and only proof to convince me of this concern of mine is with me receiving the aforesaid documents on a timely basis. 

All of the above being said, my examples to my demands is that from XX/XX/XXXX to date many credit card companies ( VISA, XXXX XXXX, and various companies ) have mailed credit card solicitations to the late XXXX XXXX at my address using the information from your company that was either sold to them, or they received in another method from your company. Those are indisputable facts. 

The demand is made that XXXX XXXX 's personal information be stricken from any information you provide to other companies through the sales of personal information and/or other methods from your company. 

For these reasons, I hope that I have impressed upon and have more than adequately explained to you how your company has burdened me to date because of the captioned matter. 

Please contact me by any means if you have any immediate questions, comments, or concerns about this letter to you. 

Thank you for your prompt attention to my concerns and demands. 

Very truly yours, XXXX XXXX Enclosures

Company response to consumer: Closed with explanation