Consumer complaint received 2023-02-27
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I have been dealing unsuccessfully with the XXXX major Credit Bureaus ... XXXX * XXXX * TransUnion, Consumer Financial Protection Bureau and XXXX Bank for the past 2 months. I have provided the necessary information to have my accounts correctly updated, which was ONLY a name change. I have provided EVERYONE a copy of my Court Decree Name Change, my Marriage License, my new name change on my Social Security card and my new Driver 's License. I have provided this information XXXX times ... by phone, email, regular mail and Certified mail. ( I even drove XXXX miles round trip to XXXX Bank in XXXX, Alabama to HAND-DELIVER the information to complete my name change. ) The ONLY thing that I haven't done is to input this information CORRECTLY in my file myself... which I would be more than willing to do! ( At least I know that it would be done correctly ; good customer service is a thing of the past... today 's generation have no clue in regards to great work ethics and have become too lazy wanting to work remotely so they can get nothing accomplished but demand more pay for their incompetence. ) XXXX XXXX did not have any problem correctly updating my account ... " XXXX '' XXXX XXXX XXXX XXXX need to give lectures to your competitors on correct banking procedures. 
Unfortunately, I know first hand that it is an impossible task for company employee representatives, in today 's society, to do their job appropriately and timely. I have finally given up trying to communicate to these illiterate, incompetent idiots that have no clue what great customer service is. 
My XXXX XXXX has been between XXXX for the past 3 years ( See attached documents from my Chase Personal Online account provided by XXXX ) XXXX have been desperately trying to get my name change resolved... AGAIN... if you check your records, you will see that ALL these accounts were originally opened under the name of XXXX XXXX XXXX XXXX XXXX then I married an XXXX XXXX XXXX passed away in XXXX ) ... in XXXX I changed my first name to XXXX and XXXX a XXXX. How simple is THAT... I still have the SAME BIRTH DATE and dahhhhh... my SOCIAL SECURITY NUMBER is still the SAME. How difficult is this to change on my credit reports???????????/ Yesterday I received an unexplained Vantage Score of XXXX from TransUnion ( that was posted on my XXXX XXXX website ) stating that my XXXX XXXX had dropped XXXX points with NO EXPLANATION! XXXX!!! 
I have finally decided that I am sick and tired of all XXXX credit bureaus blowing smoke up my a** and not doing their job. I am retaining a lawyer and filing suit against their grossly inaccurate credit reporting practices and failure to correctly investigate my disputes. My XXXX XXXX has taken a nose dive for no explained or apparent reason other than the credit bureaus incompetency ... and I have had ENOUGH! 
See you in court!!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief