Consumer complaint received 2022-12-06
Company: The Outsource Group, Inc
State: UT
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/XXXX - Went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which I denied having, and I never once entered the facility, never checked-in, never tested, etc. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a letter to me claiming that my " request '' for financial assistance was denied for this service that never occurred. I never had a test nor a request for financial assistance. There are no lab records -- nothing. I phoned them and they said they would get back to me after investigation. They didn't. 

XX/XX/XXXX - " XXXX XXXX XXXX XXXX '' ( same as above ) sent me a " bill '' stating I owed them for a XX/XX/XXXX service ( not true, since I was asked to go to this place on XX/XX/XXXX ) at the amount of {$11.00} due upon receipt for " outpatient services '' with an " uninsured discount '' applied to my " account ''. I had insurance at the time, so their claim is totally incorrect that I was uninsured, and this doesn't count anyway since I never had said service performed by them. I've never met them before, so how can they create an account for me with XXXX request to do so? I phoned them again and they insisted that they have to do an investigation, and I told them they already started one, but they denied it. 

Not long after, I received an invoice from a " Medicredit '', XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX ( Tel XXXXXXXX medicreditcorpXXXX XXXX that referenced this " situation '', stating they are trying to collect a debt that I supposedly owe to " XXXX XXXX XXXX XXXX ''. There was a tear-off form at the bottom that allowed me to check off that I wanted to dispute the debt because it was not my debt and that I wanted them to send me the name and address of the original creditor. I reached out to XXXX XXXX to ask them to help with this, but they referred me back to XXXX XXXX. 

XX/XX/XXXX- I wrote a XXXX review of XXXX XXXX XXXX XXXX and they responded " Sorry, but there must be some sort of misunderstanding. XXXX XXXX XXXX XXXX does not offer, provide or bill for outpatient XXXX XXXX. Perhaps you are referring to another business? If you have questions regarding a bill that is with our facility please call XXXX, the XXXX XXXX XXXX XXXX XXXX, at XXXX. '' XX/XX/XXXX and XX/XX/XXXX - " Medicredit '' sent me more letters which state " this is not a bill '' but shows an itemization of " hospital services '' once again, based on the XX/XX/XXXX non-service event. They claimed it was XXXX XXXX XXXX XXXX This is just not true, for my insurance already handled anything related to that by the XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ). They claimed that I was not being asked to pay the itemized amount of XXXX} listed, but rather it was the amount I " owe '' after all " insurance payments and adjustments will be on your hospital bill ''. I never went to their hospital or any hospital. 

XX/XX/XXXX - " Medicredit '' sent another invoice to pay the {$11.00} with the same form earlier, as if they didn't even see my previous reply mail with said form. Since they won't listen, it will not matter what I do, but I researched and noticed " Medicredit '' has a lot of violations against them in the court of law in their history.

Company response to consumer: Closed with explanation