Consumer complaint received 2018-09-26
Company: JPMORGAN CHASE & CO.
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Non-sufficient funds and associated fees

Complaint:
On Monday  XX/XX/2018 my account went negative {$19.00}. I made an electronic transfer for {$21.00} the same day at XXXX as shown in the screenshot of my account, bringing it positive {$1.00}. The following morning I screenshot my account at XXXX, it shows I was charged an Insufficient funds fee for {$19.00}.

Three things, 1. My account is set in that, if funds are not available to cover a transaction, the item is supposed to be declined or returned unpaid.

2. Chase said, Your money was transferred at XXXX XX/XX/XXXX past the deadline of XXXX pacific time per your contract time and was not available to cover the item, and is why you were charged the {$34.00} ISF fee.

3. In all of my history of banking with Chase, they contend that All funds deposited will be applied to your account before any debits are posted and is why the activity is not in the order in which it was received. We try to help you avoid fees if possible.

Chase also claims, only cash deposited through the ATM or teller will be immediately posted but electronic transferred funds will not. The term, Immediately posted is vague and ambiguous.

As you can see in the first screenshot right below the {$19.00} debit ( which overdrew my account ), the {$60.00} withdrawal to the {$40.00} withdrawal was activity from Sunday XX/XX/XXXX. That activity was not Posted until the next business day and not posted in the order in which it happened.

Also, on Sunday after the {$100.00} quickpay, my account balance was {$100.00}. I made a debit gas purchase for {$52.00}, which was Immediately posted to my account as shown, along with two separate deposits totaling {$11.00}.

The second screenshot shows the -XXXX account balance, the third screenshot shows an electronic funds transfer as PYMT RCVD XXXX XXXX XXXX XXXX {$20.00} bringing my account to positive {$1.00}. The fourth screenshot shows Chase adding a {$34.00} ISF fee after the fact.

One more thing, Chase has also claimed it is at their discretion to pay or decline a debit, this is evident. For the past three months, I have not been able to pay my bills as promised through automatic monthly debit to my insurance company and to my cable, internet, and phone provider. These automatic debits were returned unpaid because I did not have sufficient funds in my account.

FYI, in the fifth screenshot the description for the electronic transfer was changed from PYMT RCVD XXXX XXXX XXXX XXXX {$20.00} to XXXX XXXX XXXX XXXX XXXX CA {$20.00}.

Chase saw an opportunity, took advantage and manipulated their system solely for the purpose of generating a fee because I used their system to help me stay afloat until I am able to resume automatic monthly debit payments again.

After buying gas, all I had to my name was the few dollars in my pocket and the {$49.00} in my account. I deposited {$11.00} to withdraw {$60.00}, leaving XXXX in my account, believing that Chase would return all transactions as theyve been doing. This wouldve bought me time to get myself together. I needed groceries and other necessities and I could not afford anything else.

But XXXX XXXX XXXX, saw what I did, took it personal ( a loyal customer for over 10 years ), then stole my {$1.00} and is now trying to extort {$34.00} from me.

Company response to consumer: Closed with monetary relief