Consumer complaint received 2016-02-21
Company: JPMORGAN CHASE & CO.
State: PA
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
In XXXX, I began to have problems with my mortgage. Chase Bank did provide me with a procedure to remodify my mortgage. In XXXX, the same month I finally was offered a position to make my application a success. I got a probation violation in XXXX, XXXX and sentenced to XXXX months to 23 months. I was not able to complete the remodification and the house went into foreclosure. I understood and accepted this. The most important thing to me was the keeping of my many possessions. I am working on an itemized list and it is currently over {$400000.00}. The foreclosure attorneys told my representative not to panic, that there was no plan to move forward with the house. They were very understanding at this time. In XXXX XXXX, I was given until the next day to get a moving plan together and remove my items. With such little time, little was able to be removed. I spoke with the property manager, XXXX XXXX, and explained about the expensive items I had in the house and the need to have more time to retrieve them. I should also state that when my wife at the time, came into the house in XXXX of XXXX, there were already things missing from the house. There were more things missing again XXXX. XXXX XXXX had possession of keys to get into my house at that time. XXXX XXXX would not allow me another time to come to my house. I spoke with the attorney group. XXXX in XXXX and they said they would allow another time and let them know when I had a time. This was the XX/XX/XXXX. In XXXX XXXX, XXXX, I notified XXXX XXXX XXXX I had everything arranged to get my possessions. I have a copy of my detailed e-mail to him and a copy of the text I sent him. He took away my right to retrieve my items on XXXX XXXX the next day. 
My attorney has found out since that Chase Bank/Foreclosure attorneys had never done an " XXXX XXXX '' giving them the legal right to take my possessions. 
Among the many things stolen were my Mother 's XXXX. They were clearly marked as such and in a custom urn. I had XXXX family icons, XXXX over XXXX XXXX XXXX the other XXXX years old evaluated at XXXX - XXXX XXXX each over 40 years ago. Close to XXXX of my mother 's jewelry. XXXX. XXXX and XXXX XXXX and the list is endless. My parents came from well-to-do XXXX families and were highly successful. I as a well-paid XXXX had accumulated many expensive items. I had trusted and thought XXXX XXXX XXXX was a professional and had told him on the phone where I had many things hidden so he realized why it was so important for me to retrieve my family heirlooms. He used that information for his benefit. 

I trusted XXXX XXXX XXXX and he used that information to enrich his coffers. The theft and I assume discard of my Mother 's XXXX and family heirlooms is in excusable. My attorney just told me about this website - otherwise I would have done it long ago. I have documentation and witnesses to my statements. I have summarized my complaint to outline the situation. 

I find what XXXX XXXX XXXX and the foreclosure attorneys did was reprehensible and inexcusable. XXXX XXXX had stated to me on the phone that since I was incarcerated, I did not deserve to keep my possessions. I have many more things I could state, but as I said, this is only an outline. My attorney this is the first step I need to make and no one can state it better than I. 

Thank you

Company response to consumer: Closed with explanation