Consumer complaint received 2021-03-05
Company: Global Lending Services LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem with paying off the loan

Complaint:
XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX. XX/XX/XXXX I traded in the XXXX XXXX XXXX for a XXXX XXXX XXXX at the same dealership. I was told not to make any car note payments on the XXXX XXXX. My payment will be in 45 days on my new car which is the XXXX XXXX XXXX. XX/XX/XXXX I was told that I have to come back because of the previous sale rep. did my contact completely wrong so I had to re-due it so my first car note will be XX/XX/XXXX. I had not problem with that. I went to do another contact. I was told that everything about my payments and who I'm banking with will be in the mailbox within 45 days at my address. XX/XX/XXXX I went back to XXXX XXXX to informed them that I have yet received anything in the mail pertaining to my new car. Only bills from my old car. the sales manager informed me that my trade was reversed and I will be getting my old car which is the XXXX XXXX XXXX back but in the meantime I can continue driving the XXXX XXXX XXXX until my car arrives. I kept asking why was my trade reverse. He informed me that one of my jobs couldn't be verified through the bank and it's nothing he can do about. Okay fine. He told me " be grateful that I'm driving a brand new free car ''. XX/XX/XXXX I went back to XXXX XXXX dealership to see has my car arrive. I was told " no ''. So I left. I went back XXXX XXXX and there was no updates on my vehicle. The General Sales Manager gave me his business card and told me he will call me once they get an update on my XXXX XXXX. I contacted General manager on XXXX XXXX I was told that they are trying to located my car. Still no update. I texted him XXXX XXXX about the XXXX. No response. I texted him XXXX XXXX about the XXXX he told me he will be in the office tomorrow at XXXX he will call me. XXXX XXXX I went to the dealership. Spoke with the Director. He told me that another dealership purchase my vehicle so what will happened next is that they will purchased that vehicle from that dealership and put it back on the auction and purchased from there. Then shipped my car down. but can I make at least two payments on the car so I wouldn't be so far behind. I informed him that I will not be making any payments on the car because it is not in my possession. I also informed the bank which is Global Lending that my loan was from about the situation. XXXX XXXX I texted the Director did they located my XXXX and what dealership is it at. He told me that he can not disclose that information to me. I informed XXXX XXXX. XXXX XXXX I text the Director asking is there any way I can get my deposit for the XXXX car back since the trade was reverse. He said that I will have to speak with general manager who doesn't respond to my text or calls. XXXX XXXX I contacted the Director for any updates on my XXXX. He informed to me that he is on vacation he will be back next Tuesday. XXXX XXXX I asked him was there any updates about the XXXX. He told me that the car should be at the dealership tomorrow. I asked him " I understand. So what is going to happened with the repossession and the {$2000.00} past due balance on there.? My decal has expired and I couldn't renew it cause it is a lock on the vehicle so I have been uber everywhere. Will my car be paid off.? What is going to happened.? NO RESPOND. XXXX XXXX I texted the director again seeing has the car arrives. He told me " yes come get it now ''. I told him I'm currently at work. I asked him " I understand. So what is going to happened with the repossession and the {$2000.00} past due balance on there.? My decal has expired and I couldn't renew it cause it is a lock on the vehicle so I have been uber everywhere. Will my car be paid off.? What is going to happened.? director in formed me that i will have to contact the general manager. So I texted him. He told me I need to come in the dealership and asked for the director. So I screenshot the message to the director and told him he told me that I need to ask you. So the director text me and said " Per general manager who just came into my office, he is not covering any expenses. it will just be an exchange of vehicles ''. I informed Global lending bank that the vehicle just got there and they is not paying any fees. From XX/XX/XXXX until XX/XX/XXXX my credit has dropped a lot. I shouldn't be responsible cause of something there employees did completely wrong. They need to hiring legit people. I do not deserve this. XXXX XXXX XXXX shouldn't be treating loyal customers like this.

Company response to consumer: Closed with explanation