Consumer complaint received 2016-03-18
Company: BARCLAYS BANK DELAWARE
State: VA
Product: Credit card
Issue: Balance transfer

Complaint:
On XXXX XXXX, I initiated a balance transfer of {$640.00} via a telephone conversation for the transfer from my XXXX Credit Card to my Barclays Credit Card. Today I found out that instead of the amount of {$640.00} transferred, the amount of {$5300.00} was transferred. This erroneous balance transfer impacted me negatively as it caused me to go over my credit limit on my Barclays Card. When I contacted Barclays and spoke to a supervisor by the name of XXXX operating ID : XXXX ; I was informed that the phone conversation for the balance transfer was recorded and that she reviewed the recording and found that I had authorized the {$5300.00} transfer when I stated : " transfer the entire balance. '' Now my entire balance on the card was exactly {$640.00}, and I did indeed state ; " transfer the entire balance of {$640.00}. '' She implied that I lied, I told her to play the recording with me on the line so that I can point out to her that I did indeed provide the dollar amount of {$640.00} but she stated I would need a court subpoena for that. When I asked her to justify where the {$5300.00} dollar amount came from when all I had was a balance of {$640.00} she explained that was for the line of credit on my XXXX Card, I responded and stated my line of credit is {$23000.00} on my XXXX card, so where exactly does the dollar amount of this supposed authorization of the entire balance come from. She had no explanation. I told her I wanted her manager to call me and she said she would put in a request and have someone call me within 2 business days, please keep in mind that today is Friday and that I would not have received a call until Wednesday of next week. Within 30 minutes XXXX called me back and said she listened to the entire recording and indeed found that I had indicated only the amount of {$640.00} for the transfer, she apologized and offered to reduce the balance transfer rate from 6.99 % to 0 % and to waive the transfer fee. I asked her what would be done about reversing the erroneous transfer amount and she said I would have to contact XXXX XXXX to request the check of the positive balance be issued to me, deposit the check in my checking account, and then make the payment to Barclays ; all of which can take up to 2 whole weeks. In addition to wasting two hours of my time attempting to resolve the matter, my credit report can be negatively impacted as I am over my credit limit with my Barclays card with this erroneous transfer. Barclays did not offer to adjust my credit line to mitigate the fact that I was negatively over my credit limit, nor did they offer to reduce the balance or apply a credit to bring me under my credit line. All they said was, they report to the credit agencies every XXXX of the month and as long as I get my check from XXXX, cash it and pay it in time before the XXXX my credit report would not be negatively impacted. It is not guaranteed that I can do all this all before the XXXX of XXXX and fully preventing any negative reporting to the credit bureaus. 

I would like Barclays to be held accountable for an ERRONEOUS, FALSE, and basically FRAUDFULENT balance transfer. Furthermore, they were quick to blame me instead of working to fix the problem. They caused me an immense amount of stress and anxiety ; accused me and implied that I lied, did not take full initial responsibility, and caused a great deal of time lost in productivity. For all of the above, they should be held liable, and should provide a monetary compensation by reducing my Barclays credit card balance to {$0.00}. 

I appreciate your help. 

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief