Consumer complaint received 2022-01-31
Company: PNC Bank N.A.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with balance transfer

Complaint:
This is in respect to an error made by PNC Bank in processing a balance transfer from XXXX XXXX. 
In XXXX of XXXX, I submitted a request to PNC Bank for a VISA card. At the same time, I submitted a request for a credit card balance transfer from XXXX XXXX to PNC. On XX/XX/XXXX, a debit was made to my XXXX XXXX account ( it actually posted on XX/XX/XXXX ) in the amount of {$6100.00}. In addition, a special rate offer fee was charged to my account in the amount of {$120.00}. This was the exact opposite of what should have happened. Had my balance transfer been handled correctly by PNC Bank, XXXX XXXX would have received a check from them in the amount of {$6000.00}, and when combined with the payment of {$3400.00} that I arranged to be paid from my PNC checking account, payments of {$9400.00} would have been received by XXXX XXXXXXXX by XX/XX/XXXX, which would have brought the amount due on my XXXX XXXXXXXX credit card account to {$0.00}. 
Upon discovering the error, I contacted PNC and spoke with a customer service representative. They assured me that the error would be corrected. My VISA card balance with PNC was corrected. However, they failed to return the money they received from XXXX XXXX to XXXX XXXX. 
I arranged to meet with the local PNC Branch Manager ( XXXX XXXX, FL ). After explaining the situation to him, he contacted his designated point-of-contact for such issues. During the meeting, I also spoke with this person, and was assured that two checks would be sent to XXXX XXXX -- -one to repay the original {$6100.00} that was sent to PNC due to error on the part of PNC , and one for the balance transfer I had originally requested in the amount of {$6000.00}. 
On XX/XX/XXXX and XX/XX/XXXX, XXXX XXXX received two payments of {$6000.00} from PNC Bank. As previously stated, one payment was supposed to be for repayment of the {$6100.00} they erroneously requested. The second payment was to be for the original balance transfer request I made to them. So, other than the balance transfer fee that XXXX XXXX charged me through PNCs error ( {$120.00} ) and the discrepancy in the amount received by PNC originally and the amount they returned to XXXX XXXX ( {$97.00} ), I had been made whole. 
On XX/XX/XXXX, my wife forwarded an e-mail message to me that she had received from XXXX XXXX. The message indicated that PNC had requested that an amount of {$6000.00} be returned to them, which XXXX XXXX honored. This has resulted in my XXXX XXXX credit card balance increasing by that amount with no corresponding decrease in my PNC credit card. I contacted the Branch Manager on XX/XX/XXXX to inform him of the situation and requested his assistance in correction of the error. As of the date of this complaint, I have not heard from him. 
I am requesting assistance in getting this issue resolved. While I am not attaching documents at this tie, I have all documents necessary to show the payments received by XXXX  XXXX from PNC and vice versa.

Company response to consumer: Closed with explanation