Consumer complaint received 2015-10-20
Company: URS Holding, LLC
State: IL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
I received a phone call on XXXX/XXXX/2015 from Enterprise Recovery Solutions ( ERS XXXX stating that I owed the College XXXX {$1000.00}. I asked what the money was owed for and they were unable to tell me. I stated that I did not believe I owed them any money as I had previously received financial aid and student loans to pay for my tuition and no other debts were owed to the college. I asked them to send me proof of the money owed and what the debt was for. I never heard back from them. 6 months later this company reported me to the credit bureaus for this debt as a failure to pay. I sent a letter to the company on XXXX/XXXX/15 and received no response. I called the company on XXXX/XXXX/15 and spoke with a representative who said I must speak with a supervisor and I left a voicemail however never received a phone call back. On XXXX/XXXX/15 I emailed ERS via their online " contact us '' option and never heard back from them. After a little bit of back and forth I was able to determine that this debt is valid by contacting the college directly. I filed a complaint XXXX on XXXX/XXXX/2015 at that point I finally received a response. The responder XXXX XXXX was a little dishonest as she stated that I had been contacted several times since XXXX/XXXX/2015 in her first response XXXX. She stated that there were no records of inbound calls nor voicemails from me. In my reply I provided validation of my phone calls and letters sent to ERS. With her second reply she then stated that a letter was mailed to the address on file XXXX/XXXX/15 and then again on XXXX/XXXX/2015 and confirmed that yes I did call ERS but now there were no records of a voicemail for a supervisor. XXXX Not everyone practices integrity and it is not hard to believe that a supervisor would not admit to receiving the voicemail and not returning the phone call as they would not want to risk their position ). XXXX XXXX also stated in her second response XXXX that the collection had been reported accurately as disputed however I am not disputing the information, I ONLY ASKED FOR FURTHER INFORMATION TO ADVISE WHAT THIS DEBT WAS OWED FOR AND TO VALIDATE IT. I asked ERS if I could set up a payment option ( which I did XXXX and asked them to remove this collection from my credit report since I was never given the information that I had requested back in XXXX 2015 nor was I given an oppurtunity to pay the debt. I later forgot about the debt and assumed that the company had recognized their error which is why I never heard back. When I spoke with XXXX XXXX via phone at ERS on XXXX/XXXX/2015 she confirmed that since the first contact with me on XXXX/XXXX/2015 there were no further attempts to collect this debt. She also stated that the " letter '' that was mailed to me on XXXX/XXXX/2015 was received back in their office on XXXX/XXXX/2015 for non-delivery. ( This alone proves that I did not recieve the validation ) I do not understand why I must be penalized for seeking verification for a debt that I did not know exsisted by having my credit affected with a collection item that I am more than willing to resolve. the company has already received my banking info for payments but refuse to remove the collection even though I never refused to pay and did not even get an option previously to verify the debt nor set up an arrangement. It is not like I was ignoring them or told them I would not pay, I only wanted to know it was valid. All I ask is that this company remove the collection item from my credit files.I have attached the activity ( responses ) from my complaint with the XXXX as well as the attempted contact I initiated with both ERS and the college to gain understanding.

Company response to consumer: Closed with explanation