Consumer complaint received 2021-10-30
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
On XX/XX/2021 I found a charge on my debit account for {$39.00} from XXXX XXXX in XXXX XXXX Fl. I called the number on my statement and it was disconnected. I called 5/3 bank to report it. Customer Service rep said she needed to shut my card down. I asked why I let her know the number was disconnected. I was put on hold and she came back to repeat to me what I had just told her.

I needed my card and requested it to be sent next day air. I paid {$30.00} to receive in 1 to 2 days. It arrived 4 days later. 

When the card came I accidentally cut the new card up. I called 5/3rd and requested a new card, I also requested it to be sent out 2nd day air at N/C because I payed for my last card and it took 4 days. The rep said the card number would be the same as the card I threw out. 
The card came 6 days later with a different number. I had already given the new number to XXXX, not knowing it was wrong. Meanwhile my bill was not being paid due to the wrong card number. It took a few weeks to find out that my account was behind. 
I called XXXX to let them know what happened, they took the new number. XXXX sent me an e-mail was going to charge me for all my XXXX XXXX which totaled {$780.00}. When they tried to charge {$6.00} and 5/3rd closed my card down calling the charge suspicious.. The grace they had given me was no longer being forgiven since this was the 3rd time the card failed. 
I went to the bank this time and another service rep told me it was my fault, that I needed to call the bank and let them know it was an approved.

3 weeks had gone by and my cable was going to be shut off, my storage unit was not paid.

5/3rd had just recently paid XXXX to a non-existent company without question, but called a XXXX suspicious to a company XXXX who Ive been doing business with for years. 

They have cost me not only an embarrassing situation, but if XXXX doesnt give me a needed break, my account will overdraw and 5/3rd will charge me {$37.00} per transaction. 
I have called the bank almost every day waited on hold for hours to have nothing done for me. 


There will be more calls from other companies as the card denies the transactions. 
My checking account was turned into an express account?? When I told the rep what was wrong, I was told thats the way it is. XXXX finally got a rep on the phone who listens and within 5 min had my checking account put back correctly, and my actual XXXX account was also back. It was just to late to stop what I am going through now.

5/3rd customer service listening skills are 0.

I was put on hold, told things to me that were not true. 
I do not have the funds to pay XXXX and my rent. 
I need 5/3rd to do something for me. 

I had XXXX XXXX XXXX in XXXX and this stress is dangerous for me. The hard part is none of it was necessary. I amXXXX yrs old and I dont do not need to be dismissed by anyone. 

To me customer service is not trained to listen and at times rude. 

I am trying to change banks just need to make sure my Social Security check is transferred to the new bank on time.

Company response to consumer: Closed with explanation