Consumer complaint received 2022-04-13
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
My account with Capital One Auto began in XX/XX/XXXX. I have been a reliable customer in good standing, paying my account in a timely manner and effectively communicating with Capital One Auto of any discrepancies that might prevent me from paying by my due date. My history with Capital One exemplifies that I am a reliable, honest, and loyal customer. However, I have been going back and forth since XXXX XXXX about the false 30 day late payment reported on my credit report. 

Concerning my Auto loan with Capital One, you can pull the phone calls I made from XX/XX/XXXX that demonstrates my effective communication with Capital One concerning my XX/XX/XXXX payment. I was informed that if I made a {$100.00} payment by XX/XX/XXXX, I might be qualified for assistance. However, I was denied assistance and the remaining balance, I was told to pay before the end of the15-day grace period, and I would be in the clear and nothing negatively would affect or be reported on my credit report. 

XX/XX/XXXX, 4 days later, I paid {$430.00} via phone ( you can look up this call as well ) and was told my next payment is due XX/XX/XXXX, and that the monies I paid on XX/XX/XXXX covered XXXX and XX/XX/XXXX payments. 

XX/XX/XXXX I received notification that my XXXX Bill was late. I called Capital one Auto to inform them that this is not correct because I paid XXXX 's payment on the XXXX. XX/XX/XXXX, Capital One created an investgation and concluded that their agent misinformed me about my next payment being XXXX XXXX XXXX, and that my payment made on XX/XX/XXXX was for XX/XX/XXXX and XX/XX/XXXX. I was confused why my XX/XX/XXXX was not paid and their system and credit report stated I paid it on time. The investigator admitted the system is not efficient and that each payment made is for the month prior. For example, my XXXX payment was for XXXX. My Novemeber payment is for XXXX, etc. In their conclusion/ruling of my dispute they told me because of the confusion, misinformation provided on their end, and my positive 100 % payment history with them, they were going to credit me for XXXX 's payment so my next payment was for XX/XX/XXXX. I was also informed that nothing negative would be reported on my credit report. 

However, My credit report for XXXX and XXXX, according to XXXX, is now stating that my XX/XX/XXXX payment is 30 days late when it was not, I have receipts and capital One Auto Statements to verify that. Also, XXXX has XX/XX/XXXX reported late but my XXXX and XXXX for XX/XX/XXXX was reported in payment paid and in good standing. 

I have been going back and forth with Capital One Auto trying to get the 30 day late removed off my credit and they continue to deny me stating the information is accurate and it is not accurate because I paid my XX/XX/XXXX and XX/XX/XXXX on time. Also, they gave me a provisional credit which proves they forgave the payment for XX/XX/XXXX and applied it to XXXX XXXX. Therefore, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX reports should be in good standing. 

I do not understand why they would give me a credit and not remove the 30day late reported on my credit. My credit report exemplifies me being accountable, reliable, and paying my bills on time. The 30day late report is negatively affecting my credit report, payment history and I am not able to take advantage of credit opportunities because I have been denied due tot he fact this 30 day late is recent on my report.

Company response to consumer: Closed with explanation