Consumer complaint received 2023-02-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DE
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Bounced checks or returned payments

Complaint:
In XXXX and XXXX of XXXX, XXXX XXXX  took money out of my Bank of America account after telling me that XXXX XXXX  was not going to take any more funds out of my checking account. I called the Bank of America and informed Bank of America about this situation and I was told by the bank that the bank will shut down my account and that no one will be able to take out any funds until an investigation on the account. the bank then knew that I was seeking an attorney which is still my attorney for the company of XXXX XXXX. I then opened another account because one of the accounts my social security uses to deposit my monthly funds. I had always brought the fraud up to date with the situation that this company had no right taking money out of my account. in fact, the company sent me a note about the checks that they are not going to take any more money out of the account ending in XXXX which is the account that XXXX XXXX took the money out to the account. I opened up another account to replace the account ending in XXXX and the new account had nothing to do with the account that bank America took the money out of the account new account number is the account that I spoke to someone in the bank about the situation of keeping my money safe and was informed that the bank will give me time to reach out to the lawyer when I can speak about the stolen money. I was informed by the bank that my money was safe in both of the accounts and that the investigation was still being worked on. I'm on social security and just recently buried XXXX people with XXXX. My husband died in the year of XXXX. Which is the reason why I continue using the bank. I'm on social security XXXX and my husband was my payee for my funds. Just recently I am able to get my funds in my name after having to rely on someone being my payee. so I stayed with the bank that my husband chose. On XX/XX/XXXX, the bank went into my new account and withdrew over XXXX dollars for the funds that XXXX XXXX stole out of my account without telling me what they were going to do which was taking over XXXX dollars out of my account which is the new account that I open to make my money safe because of my XXXX and the money is from social security that I need for the workers that are medical workers for my medical needs. Bank of America should have gone after the company that stole my funds which I provided the bank with who they are. I was never told and the bank knows that I have a claim on the new company of XXXX XXXX. I'm very upset because I need my medical workers and my medicine and help around my home. I told the bank to give me my money back and that I told them who took the money out to the bank and I have a letter from the company that they will not take any more money out of my account. The bank didn't care what I was telling them. The bank was very nasty to me and told me that they were not going to give me my money back. Now I'm afraid that my money is not safe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation