Consumer complaint received 2017-01-20
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
A payment of {$900.00} was made on XX/XX/XXXX, however, it was n't until XX/XX/XXXX that the payment was processed and returned as failed. The circumstances in which this issue has come are somewhat unclear to me since the bank account that funded the payment had enough funds to cover this charge. Furthermore, considering the amount of time it took for the payment to get processed we even reached out to Toyota Financial Services customer service to try and make a second payment ( if needed ), but we were told not to make it for two reasons. 

1.If the payment were to fail, it is processed one more time by Toyota. ( this did n't happen ) 2.If we make a second payment both payments might end up going through. 

At the direction of customer service, we did not follow through with this plan and it was n't until we were called again that we were notified about the payment failure. Through this call customer service took the payment once again ( it went through ) and notified us of our option to dispute the 30-day marker with Toyota Financial. We were told that the account has notes that detail our previous discussions with them, our attempts to make a second payment, as well as the failure to run the payment twice as previously mentioned to us. 

I should note that this is the second time this very same issue occurred. I was able to successfully dispute the first incident and was under the impression that the same would happen this time around given the circumstances and given the notes left by customer service. In response to my first dispute letter Toyota Financial replied as followed : Our records reflect that you submitted the same dispute to one or more times in the past and Toyota Financial Services ( " TFS '' ) previously fully investigated and responded to your concerns. As a result of the prior investigation, we determined that we are correctly reporting the status of Your Account to the credit reporting agencies. 

While it is true that the same dispute had been submitted once in the past I would like to note that the first and only dispute was successfully resolved in my favor and the 30-day later marker was removed from the account. Thus, I have XXXX points to make here : If this dispute is the " same '' as the previous dispute and the previous dispute was resolved in my favor why was this dispute not resolved as the " same ''? That is, why was it not resolved in my favor? 
Furthermore, if the investigation is based on the previous investigation as TFS stated " As a result of the prior investigation, we determined that we are correctly reporting the status of Your Account to the credit reporting agencies. ". Strictly going off of the result of the previous investigation should yield the same results for the second. 

I replied to them making these points as well as providing further financial documentation to support my cause. In response I received the exact same automated letter from Toyota Financial without a single response to the XXXX points I made. I am unable to reach them via telephone and they will not address my issue. I will to continue to dispute this until Toyota Financial acknowledges their mistake and removes the 30 day late marker from all XXXX credit bureaus.

Company response to consumer: Closed with explanation