Consumer complaint received 2019-02-01
Company: BANKUNITED, NATIONAL ASSOCIATION
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
To Whom This May Concern : Dear Sir/Madam, I had previously made a complaint to the CFBP, the bank responded with the same response that they have been giving me, which is that I should have reported the issue back in XXXX through XXXX when they claim they notified me. Bank United never notified me of the issue. I have revised my complaint to make it abundantly clear that Bank United never notified me that they had to force place insurance on my property and that the property was fully and completely covered by me during the time that they claim they had to place the insurance. MY REVISED STATEMENT IS BELOW.

I had a mortgage with Bank United XXXX XXXX XXXX XXXX, XXXX XXXX Florida XXXX. I made all of the 180 payments as per the terms of the mortgage and the note ; all payments were made on or before the due date. The maturity date of the loan was XX/XX/XXXX. 
I contacted Bank United a few months before the maturity of the loan, approximately XXXX or XXXX of XXXX, as I had noticed a discrepancy on my mortgage statement. This was the first time that I had seen this discrepancy on the mortgage statement ; the discrepancy was that there was more owing on this loan, other than the principal and interest payments that I was making throughout the life of this loan. I had never received any information from Bank United stating that I had any issue with my loan or that there would be more payments owing than the payments that I was making. At no time during the life of this loan did I get any letter or information from Bank United stating that there was an issue with insurance during XXXX, XXXX or XXXX. I called the bank and spoke with an agent. The agent told me that Bank United had to put forced place insurance on the property during XXXX to XXXX as the property was not insured during that time. This was not accurate information as the property was in fact insured during that time. I produced all of the evidences of insurance proving that I had insurance on the property during this period. Bank United accepted the fact that the forced placed insurance was an error on the part of the Bank and I was told that the statement will be revised and the additional amounts removed. 
I then received the mortgage statement for the following month, showing that I still owed an amount over and above the principal and interest payments. I again contacted the bank and inquired about the balance owed, I was told that the amounts are linked to the misplaced insurance that the bank placed on the property during XXXX. I requested to speak with a supervisor and was told by the supervisor that the mortgage statement will be reviewed and that all amounts that relate to the misplaced insurance will be removed. At this time I had 2 remaining payments on the loan. 
After a number of weeks I received another mortgage statement with the same incorrect balance owing. I requested that the bank break down the figures so that I can see exactly what the bank is claiming I owe as I was being told conflicting information about the amounts being removed and what exactly the figure represented. I received from the bank a history of my payments. The history of my payments does not reflect the amounts that the bank incorrectly added to the loan. It does, however, reflect that I made all of the required 180 payments pursuant to the mortgage and the note.

I then received a letter from Bank United stating among other things that I should have reported the matter of the misplaced insurance during the time that the amounts were added to the loan. I was not aware that the bank put forced place insurance on the property during that time. I only became aware of this issue a few months ago and I immediately contacted the bank. At no time did I receive any letters from the bank regarding this insurance issue and it was not on any of the mortgage statements during the period of time in question. I requested that the bank send me copies of all the statements and letters that were sent to me by the bank in XXXX. The bank resent to me the history of the payments made to the bank. Again, this document does not reveal any of the requested information. The history of my payments only shows the amounts that I paid throughout the life of the loan, all 180 payments.

Bank United continues to send statements to me showing that I owe {$3500.00}, this amount continues to increase. I have not made this payment ; this amount is as a result of a mistake made on the part of Bank United and ought not to be my responsibility. The bank has indicated to me that the forced placed insurance was done in error by Bank United. Bank United ought properly to remove all the costs that would have been incurred as a result of their mistake. 
I am requesting proof of payment of the forced placed insurance on this property showing that Bank United did in fact make this payment on this property. I am requesting information as to whether or not Bank United made a claim on their insurance regarding this issue and if an insurance claim was made whether Bank United has received payment on the claim. I am requesting that Bank United send me all the letters and statements that they claim they send from XXXX through XXXX showing that they had included the forced placed insurance. 
Bank United has begun to report this nonpayment to the credit reporting bureaus and my credit has been and continues to be negatively impacted. This is affecting my creditworthiness and my ability to access credit.

I am hereby demanding that : Bank United, N.A. remove all amounts related to their error and the forced placed insurance that was placed on the property ; Cease and Desist from reporting to this to the credit reporting bureaus ; Contact the credit reporting bureaus and tell them that the negative reporting was done in error ; Revise the statement on this account showing that all payments have been made pursuant to the mortgage and note and that there is a XXXX  balance ; This property had all the required insurances during the time in question, XXXX through XXXX, I have furnished proof of the insurance. Bank United never sent any notice, letter or statement which showed that they had to place this insurance on the property. Bank United is destroying my credit rating and is attempting to extort money from me. This is highly unfair and Bank United ought to be audited and punished for this.

I am hoping that this agency can assist me with this matter and hold Bank United accountable.

Yours truly, XXXX XXXX

Company response to consumer: Closed with explanation