Consumer complaint received 2021-12-28
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XXXX I went to the atm on XXXX XXXX around XXXX and attempted to deposit {$380.00} when the machine started to malfunction, it took my money all but {$5.00} from which it kept spitting the {$5.00} back out..Than a box popped up on the stating it was an error ... I then started to press buttons because I assumed the screen was frozen, then I pressed withdraw to try to get the atm to work but It DID NOT withdraw anything then my I attempted to put the {$5.00} back into the machine and it would not take it finally the atm kicked out a receipt telling me to call a number I went home and called customer service to confirm that the atm had accepted my transaction, after XXXX hours of being hung up XXXX, not believed, nor documenting what I told them that happened they took it into their own intuition to write the claim up like they wanted to, they stated lies because the atm said that I didnt deposit anything and it said that I had withdrew money which was a lie, I didnt withdraw a dime, I was depositing money to buy a coat and pay my child support.. Not until Friday XX/XX/XXXX did I finally find a rep to help me out and document what had happened to me, now they have denied my claim they gave me a temp credit on the {$170.00} but I am still missing {$200.00} because Boa would not credit it for some unknown reason that was money that was going toward my child support, which if it not paid this week it will cost me my license suspension and possibly jail time, if they do not hurry up and research this and see that I did not withdraw any money but did I deposited XXXX on top of what was in the account.This situation will need assistance of a camera or a professional to overlook this situation because if that XXXX that Boa owes me is not paid by wed XX/XX/XXXX XXXX this ... child support and license situation is going to cost Boa more than the XXXX that I am owed, and they stated the machine did not malfunction then why do I have this receipt telling me to call this XXXX number...... if this isnt resolved better by tomorrow fdic, federal reserve, ombudsman, will be contacted XXXX because Im at a point in my life where Im refuse to get upset im just not going to allow these trillion companies to XXXX me, and if I stated that I lost {$370.00} why would you just credit a portion of it ... .but if your csr and supervisors would have done a better job then this would have been resolved instead I had to talk to XXXX individuals who did not want to help me, 3 days later I found 1 person that believed me enough to document this correctly, once this Is over or I have my money back in my possession or this is resolved then I will be looking for a more trustworthy bank that doesnt try to turn me into the XXXX when their system fails Thank you, XXXX XXXX claim # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief