Consumer complaint received 2021-02-20
Company: Brightfunders, LLC
State: MN
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
Homeside Financial, LLC DBA XXXX has been dishonest with me from the start of my refinance and provided incorrect documentation for my closing after previously lying to me about how a lender credit should be applied. I applied for my refinance XX/XX/XXXX. I received the first loan estimate XX/XX/XXXX which did not reflect the options I had discussed with my loan officer. All closing costs were to be tied into the loan amount, but the LE showed a large amount of cash from borrower. My Loan officer told me to just sign it and we would fix it later. I was told we should be able to close in XXXX. I paid {$510.00} for an appraisal that was completed on XX/XX/XXXX. On XX/XX/XXXX I began requesting updates as none were being provided. At this time my LO said we would close in XXXX and said my loan was still waiting to be processed. I provided all documentation requested the same day the request was sent for every document request. on XX/XX/XXXX I requested another update as no additional information had been provided. I was told the file was still waiting in the queue and that the LO had submitted a request to expedite. On XX/XX/XXXX the loan officer confirmed my loan had been prioritized. The file was finally submitted to underwriting XX/XX/XXXX, but by this time my documentation from my application had expired. I provided updated documents the same day I received the request. I asked for an update again XX/XX/XXXX and was told it was being rushed to underwriting. At this point I began requesting credits for the delays. The loan officer confirmed I would receive a credit to offset the cost of my appraisal. My loan continued to be delayed and I did not receive addition disclosures for all of XXXX and most of XXXX. All of my requests for updates were answered by saying it was delayed with no additional information. On XX/XX/XXXX I received my second loan estimate 3 months after the first. This loan estimate still showed cash from borrower instead of rolling the closing costs into the loan amount and did not reflect the lender credit I had been promised. Again the LO told me to just sign and it would be fixed later. I asked for additional compensation due to the continued delays. The LO submitted a request for a .375 % lender credit. A .25 % lender credit was approved by his manager. I was told we would close early XXXX at this point. XX/XX/XXXX I requested a closing date and closing disclosure and was told we were still waiting. The file was supposedly expedited in early XXXX so I requested the loan officers manger call me. I followed up with the manager everyday until I finally received the initial closing disclosure XX/XX/XXXX. The closing disclosure did not reflect either lender credit that had been promised and it still showed cash from borrower. Again I was told to sign and it would be fixed later. XX/XX/XXXX I received a revised CD that finally reflected closing costs being rolled into the loan amount, but the lender credits were still missing. Again I was told to sign so that closing could be scheduled and it would be fixed by close. Closing was scheduled for XX/XX/XXXX. I asked for a final CD to review as soon as possible to make sure it matched what had been agreed upon, but it was not provided until the morning of XX/XX/XXXX. The CD I received only reflected the .25 % lender credit and not the credit for the appraisal fee. I contacted the LO and manager and was repeatedly lied to by the manager who stated the credit had been applied but would not show on the closing disclosure. After asking for an explanation why my closing disclosure wouldn't show all costs and credits applied to my loan I was eventually provided I CD that matched our agreement. When the time came to sign, the notary had not been provided the corrected CD and only had documents reflecting the incorrect information received the morning of XX/XX/XXXX. I reached out to the LO and manager and received no response. I was not able to close my mortgage. Homeside financial has cost me hundreds if not thousands of dollars due to their delays. The lying and misleading has caused emotional distress as well. I just want them to follow through on our agreement and be done with this!

Company response to consumer: Closed with explanation