Consumer complaint received 2022-11-19
Company: BARCLAYS BANK DELAWARE
State: VT
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
BarclayCard XXXX XXXX Disputed Charge/Shipping Substitution Product XX/XX/XXXX Consumer order product, replacement auto parts from XXXX, of the eleven items were four ( 4 ) uncoated w/bracket brake calipers from the XXXX website which confirmed the availability at the time of order and thereafter with the order confirmation. At no time during the ordering process did XXXX state its inability to fulfill the customers order, namely the UNCOATED calipers. 

This purchase was charged to my Barclays MasterCard account ending XXXX on XX/XX/XXXX for a Total of {$500.00}. 

The order was three separate shipments, the first largest four brake calipers arrived on XX/XX/XXXX. Upon receipt I opened the master box containing four ( 4 ) smaller cartons removing one of these smaller box to check its contents. This first box was a UNCOATED front brake caliper. I opened the remaining boxes to fine these three ( 3 ) brake calipers were COATED unlike the first box ( which is UNCOATED ). I didnt order COATED brake calipers, I ordered UNCOATED yet XXXX substituted THREE COATED BRAKE CALIPERS instead. The other two shipments arrived thereafter XX/XX/XXXX and XX/XX/XXXX. 

On XX/XX/XXXX contacted XXXX via the website as dictated per the online instructions, fulfilled the questions ask as to why the item ordered wasnt correct, of course the generallity of these questions DONT allow the introduction of the facts but only a part number without its options thus only confirming that I received that part, even if though three of the parts I received were not what I had ordered. Because of the matching part numbers my return request for the incorrect parts was changed to, the customer fault not XXXX fault thus costing the customer a return shipping charge {$5.00} to return the incorrect parts by creating a label at the XXXX website. With the subsequent return to XXXX of these four ( 4 ) items their remained two parcels for return to complete the full order return. Customer requested return shipping labels for this but XXXX refused to acknowledge or to provide these labels. 

Once customer realized that XXXX XXXX XXXX was incorrect a dispute over this transaction was filed with Barclays MasterCard initially a credit was placed upon my account but later removed. At this time after returning to the merchant XXXX all parts of the order # XXXX there has been no refund to BarclaysCard Master Card by XXXX nor has Barclays removed this transaction from my account even after returning all items purchased from XXXX. 

First and foremost is the fact that the Merchant confirmed an order, creating a contract to provide certain product than choose to substituted it with like product instead of what had been purchased.

Sort of like me ordering 4 yellow T-shirts with the merchant confirming that in fact I had order 4 yellow T-shirts, the merchant would ship to the customer 4 yellow T-shirts and than charging the customer for 4 yellow T-shirts while shipping only 1 yellow T-shirt and 3 red T-shirts, this isnt what I ordered. Dispute Closed in favor of account holder. 
So why is this so hard for me the consumer to get the merchant who is responsible and the Credit Card Company, Barclays MasterCard to realize that upon the return of the product purchased to the merchant the charge is no longer viable, the charge should be remove form the card holders account and XXXX XXXX  should be scolded for being a bunch of idiots for expecting consumers to pay for what they didnt order I've included two pictures the first shows 4 calipers one is a different color than the other three, that one is the finish that I ordered. The other three are different than what I ordered. The second picture shows the correct finish, the correct caliper that was ordered.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation