Consumer complaint received 2019-01-14
Company: Veros Credit, LLC
State: TX
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington, DC XXXX XXXX XXXX XXXX. XXXX  XXXX XXXX XXXX, Texas XXXX Re : Veros Credit IDENTITY THEFT, XXXX AND FORGERY On XX/XX/XXXX, I entered into an agreement with XXXX XXXX to purchase a vehicle ( See finance agreement, Exhibit B ). Shortly thereafter XXXX XXXX assigned the contract to Veros Credit ( Acct No. XXXX ). 

The contract dated XX/XX/XXXX with a monthly payment of {$430.00}, bears my signature in specific places, however my signature has been 'clearly forged, ' on the line that states, 'Any change to this contract must be in writing. Both you and we must sign it. No oral changes to this contract or enforceable. There are several places on the contract that bear the initial XXXX. These initials are 'clearly forged. The contract also states 'This contract is not valid until you and we sign it. There is no place on the contract that bears the name 'Veros Credit. I have brought this to the attention of Veros Credit who continually deny any wrong doing by their officers, owner ( s ), employee ( s ) agents, and assignees. By utilizing my name to sign a specific portion of the contract Veros Credit and its agents have indulged in forgery, fraud, deceptive trade practices and have, in fact, breached the original agreement.

INSURANCE XXXX I have maintained insurance coverage on the vehicle, in accordance with the requirements subject to drivers in the State of Texas, since XX/XX/XXXX. However, on XX/XX/XXXX, I received a NOTICE OF INSURANCE PURCHASE AND PREMIUM FINANCE DISCLOSURE ( See Exhibit E ). The notice indicated a full payment of {$1600.00} was due under 'California State Law, Section 16020 of the Vehicle Code. Since I reside in Texas, did reside in Texas at the time of the vehicle purchase and have never resided in California, I immediately notified Veros credit of the error in their demand. Unfortunately, Veros Credit persisted in attempting to enforce The California Vehicle Code on a Texas resident. By failing to recognize the laws of the State of Texas and attempting to force place insurance on a pre insured vehicle Veros Credit has indulged in deceptive trade practices and insurance fraud. 

ILLEGAL REPOSSESSION Additionally, all of my payments have been made on time and in accordance with the terms of the contract. However, on XX/XX/XXXX, my vehicle was repossessed and I was told payments were due for XXXX, XXXX and XXXX. Please see ( Exhibit A ) as it verifies on XX/XX/XXXX a payment in the amount of {$430.00} and XX/XX/XXXX reflects a payment of {$430.00}. However, Veros Credit illegally repossessed my vehicle on the date specified above. 

Texas law requires a redemption period which includes notification by writing of the length of time given to redeem a repossessed vehicle, unfortunately, Veros Credit did not provide such notice. Instead I called and spoke with a representative of Veros Credit ( XXXX ) who indicated the cost to regain my vehicle is {$1700.00}. On XX/XX/XXXX, after paying {$1700.00}, I was instructed to drive to XXXX XXXX, Texas to redeem my vehicle. Upon arrival to XXXX XXXX I was forced to pay an additional {$100.00} and a document releasing Veros Credit of  any and all claims, damages, debts, liabilities, accounts, actions, judgments, and attachments of every kind and nature whatsoever. 

DEFAMATION OF CHARACTER Subsequently, on XX/XX/XXXX at XXXX XXXX. ( nine days after paying {$1700.00} and driving to retrieve my vehicle on XX/XX/XXXX ), I received a notification from a credit monitoring service. The notification indicated the Veros Credit account was closed on XX/XX/XXXX, with {$15000.00} being due. Veros Credit ceased reporting my payments to the credit bureaus XX/XX/XXXX, which is contrary to the credit bureaus policy and standards ; also stating I am 60-90 days past due. By reporting false and erroneous information to a third party credit bureau Veros Credit has attempted to paint me in a 'bad light ' thereby defaming my character. Additionally, my credit report reflected a monthly payment amount of {$480.00} instead of the contractually agreed upon amount of {$430.00}. ( See attached credit report Exhibit F ) VEHICLE DAMAGE Upon possessing my vehicle I found extensive damage had taken place during the repossession process. After taking my vehicle to a XXXX XXXX dealer they found damage to the rear bumper cover, rear bumper panel, fasteners, front bumper cover, headlamp and parking sensors ( see Exhibit C ). The certified XXXX XXXX Dealer estimated the damage inflicted while towing is {$4400.00}. Veros credit was notified of the damage caused and has refused to be held responsible. My vehicle remains damaged. 

FORCED PLACED INSURANCE After my vehicle was damaged during its illegal repossession, I contacted XXXX XXXX XXXX, a company in XXXX, California whose insurance was 'force placed ' on my vehicle ( see Exhibit D, Insurance Binder Attached ). Unfortunately, XXXX XXXX sent a claim adjuster who was physically unable to bend or view the under carriage of the vehicle. The XXXX  XXXX claims adjuster estimated damages to the vehicle in the amount of {$900.00}. This is a huge variance in comparison to the previous estimate given by XXXX XXXX XXXX in the amount of {$4400.00}. I was told I had to pay a deductible of {$500.00} for damages Veros Credit caused. After the discrepancy was brought to the attention of XXXX XXXX a representative indicated they'd send an adjuster to perform a more thorough review. Unfortunately, more than 45 days have passed without a claim adjusters inspection. 

On XXXX, a certified letter ( XXXX XXXX XXXX XXXX XXXX ) was addressed to Ceo XXXX XXXX requesting the return of the over payment demand to receive my car back. As of XX/XX/XXXXMr. XXXX has not responded to clear up this matter. 

On XX/XX/XXXX, XXXX ( rep ) informed me that I was about to lose my car again if I didn't make payments for XXXX and XXXX. I disputed with her. Under coercion and duress, I requested an extension because I can nott afford to give them more money nor lose my car again. 

I'm requesting an immediate and thorough examination/investigation into the common practices of Veros Credit as they are currently continue to demand for months that are not yet due. 

Respectfully XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation