Consumer complaint received 2015-04-24
Company: JPMORGAN CHASE & CO.
State: CT
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
See below , as sent to EMC Mortgage:
  
XX/XX/XXXX
 VIA FACSIMILE AND FIRST CLASS MAIL
 EMC Mortgage Corporation
 Attn: Payoff Department
 XXXX XXXX XXXX
 Re: Loan # XXXX
  
 Dear Sir or Madam,
 Please note that on XX/XX/XXXX, I forwarded a check in the amount of $XXXX representing payment in full of the above referenced loan based upon the payoff , agreed upon by myself and EMC's Loss Mitigation Department, of $XXXX issued on XX/XX/XXXX plus XXXX days per diem of $XXXX.
 On the date of my closing, I was informed by the Town of XXXX VT that payment was received on XX/XX/XXXX for delinquent real estate taxes for the year XX/XX/XXXX in the amount of $XXXX and payment in full of the XX/XX/XXXX-XX/XX/XXXX taxes in the amount of $XXXX. Taxes were not due to the Town until XX/XX/XXXX. My closing and subsequent payoff of my mortgage took place on XX/XX/XXXX. I was only responsible for a portion of the XX/XX/XXXX-XX/XX/XXXX taxes, as the buyers took title XX/XX/XXXX. Therefore, I enclosed XXXX checks, in these amounts respectively, as reimbursement of these tax payments. However, pursuant to my agreement with the loan mitigation department, no further escrows were to be withheld and no payments made to the Town of XXXX on my behalf. EMC blatantly disregarded this agreement and in turn, what little proceeds I received from the sale of my home were further reduced because I had to send these amounts back to you. I do not refute the payment of the XX/XX/XXXX-XX/XX/XXXX taxes. That was a debt due and owing that would have to be paid in order to clear title. I do, however, refute the payment and subsequent repayment of the XX/XX/XXXX-XX/XX/XXXX taxes with regard to the payoff issued and agreed upon by your company. No escrow payments were listed on said payoff, which I have attached.
 Please note that through further research , it has come to my attention that EMC Mortgage in violation of Vermont Statutes Annotated Section Title 8, Chapter 73, Section 2201, which is appended hereto. According to the Vermont Department of Banking and 
 Insurance, at no time was EMC Mortgage, Inc., nor XXXX., the broker who originated my loan, licensed in the State of Vermont. If this is incorrect, please provide me a copy of said license. Neither entity falls under the exemptions listed for non-licensure, and therefore both are at risk for reprimand, fines and damages in the Vermont Courts should I, or the Vermont Department of Banking and Insurance, choose to file a claim with regard to this issue. The department of banking and insurance is prepared to file a complaint on my behalf. I am requesting therefore that the XX/XX/XXXX-XX/XX/XXXX tax payment in the amount of $XXXX be refunded to me immediately . Should you disagree, please note that I will be forced to explore my legal rights as to the validity of the loan I was placed in by XXXX and EMC Mortgage. As well, I am prepared to file a complaint with Vermont Attorney General and Vermont Department of Banking and Insurance and the XXXX.
  
 Please do not hesitate to contact me should you have any questions at XXXX.
 Sincerely,
  
 XXXX
 Paralegal

Company response to consumer: Closed with explanation