Consumer complaint received 2021-11-15
Company: Paypal Holdings, Inc
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I made a purchase using PayPal service in two transaction. On XX/XX/XXXX in the amount of {$2000.00} and on XX/XX/XXXX in the amount of {$600.00}. 
I bought a White Pomerianian Puppy. And the seller said that they will send the puppy the purchase until XX/XX/XXXX, and nothing. So I asked for a refund, and he said that will send my refund through PayPal, but nothing. Later on he said that wasnt going to send my refund anymore, I told him to send my little baby puppy instead. But after that we blocked me, he dont answers me anymore!! 

So I asked the PayPal for a refund, I opened the dispute. Because the seller stole it from me. He didn't send the product and blocked me on all social networks, and he doesn't respond to me anymore. I asked for a refund of the two transactions totaling of {$2600.00}. 
The first transaction amount is XXXX PHP and the second one is XXXX PHP. 
And after the case was closed in my favor, I waited for the deadline to be able to drop into my account, but I only received {$590.00} and {$600.00} totaling {$1100.00}. So I desperately contacted PayPal on the XXXX of XXXX, and I spoke to an agent and I explained my situation again to them ( a contacted them a XXXX times ), and asked her to help me because I'm desperate I really need my money back, I bought it through PayPal because my friend because they are suppose to protect the buyer purchase, they promise customer protection and they say that is safe. But its not. 
But one of the agent told me that when I asked for a refund of the two amounts, I only asked for a partial refund instead of asking for a full refund, but the problem is that I ( never asked ) for a partial refund, they don't even give this option on the website or in the app. Then on XX/XX/XXXX she said that she would help me and open the dispute of the case again, and that she would put a note that I wanted to dispute the total amount that was missing. On XX/XX/XXXX I opened the app and saw that the case was closed in my favor and I also received an email. But I have not received any further information about my case. They sent me an email saying that Im supposed to receive a refund of {$190000.00}, when all I wanted was my {$1400.00} that was missing, they told me that the refund will be in my account within 30 days. And I wanted all their deadlines, times and everything. But nothing happened in 30 days, and in between the 30 days deadlines I contacted they again, to be sure!! And all those agents told me the same thing. Ill receive the refund you just need to wait. After all this process, I contacted them again and they told me to talk to the bank, but the bank 's deadline for them to return my money had already passed PayPal made me lose 60 days, which would be the deadline my bank would have to get it their money and give it back to me '', and they lied to me again, and all of a sudden they told me that they would no longer send my refund, that I would have to solve it with the seller or my bank, but the seller stole, and PayPal made me miss the bank deadline. I have all the message proofs of my conversations with PayPal, and of them saying that I would get my money, that I didn't need to worry, that everything was fine and that I would get a refund! Please I really need your help, because this money is sorely lacking in my life, I worked hard to get this money, and I can't lose my money like this, because of the lies of this company called PayPal. I've been fighting since XX/XX/2021 with them, so they can give back my {$1400.00}, I got XXXX because of it, I got sick, I got sick because of it. For me this is bullying, because they lied to me several times, and played with my feelings. I really need your help. Thank you very much in advance

Company response to consumer: Closed with monetary relief