Consumer complaint received 2017-04-10
Company: LOBEL FINANCIAL CORPORATION
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
On XX/XX/2017 Lobel Financial Corporation ordered XXXX to impound my vehicle as that I had a past due in their record. 
Prior that day I spoke with their representative informing him that they had a mistake to sent my account in collection without informing me since I do not had any past due if it is the balance of the current bill that I will pay on XX/XX/2017. 
That current balance was XXXX dollars since XXXX was already paid. 
But still they did tow my vehicle the same day that we agree I had to go to their office. That balance was not more than 20 days past since my bill go for XXXX of each months to the XXXX of next months. 
When I called them their customer service could not give me the address to go recover my property by telling me I ll had to speak with their redemption department for that purpose. 
I wait their call the same days it did not happen. Saturday their customer service said that the department was close. They exactly know that the storage was 70/hours who obviously is also stealing people money. 
On Monday I call again but their customer service could not transfer me but promise that they will call me back. They did not. 
On Tuesday I called again and same result. Wednesday finally I was transfer to their redemption department who still told me that I own them money even I did pay that balance of XXXX and tell me that I had also to pay their toll fee. Did I told them to tow my property without informing me. 
I told her to verify her record because I did not had any past due and already pay the balance. 
On the same I month I sent them a money order of XXXX who add to the XXXX dollars paid on XX/XX/2017 will be XXXX who is their toll fee requirement. But in my surprise in that XX/XX/XXXX to end of XX/XX/XXXX I did not receive any release letter or bill statement. 
I had keep texting, calling or email them without no success. So obviously they want my vehicle and not their money. 
But what is more insane is that when I ask for my belonging their coastline Recovery service inform me that they did already give it way without informing me. That asset items in my vehicle had a value of XXXX dollars, my work equipment belong to XXXX as detex was also in my vehicle who value are higher as well and my passports. I can you not give me my passport back who is property of my country XXXX who results can make my consulate the right to sue or report them. 
But they still put the balance of the loan in my record who prevent me to get another vehicle and hurt my credit. XXXX value asset in my vehicle, my vehicle who I did pay already over XXXX dollars when the current value if XXXX dollars ... This is an abuse so I am suing them in a superior court because they are just thieve in my eyes this justify XXXX complaint with similar behavior. You do not treat customers like that if you want to make money instead to get their vehicle to re auction it so the same dealer can buy it and get a new customer to get a new loan from them while the old customer still pay them a loan while he does not had the vehicle anymore. But what it does hurt me more is my passports ... Last time I called them, they did transfer to so many number until finally someone told me if I did not retrieve my property already. I come I will retrieve my property if after receiving the balance and the fee requested you did not sent me a release letter? She answered sir we do not send a release letter then how can I know that I had to retrieve my vehicle when your contractor I telling me that I had to go with appointment and only if I receive a release letter from Lobel Financial. She put me in hold then to come ask me to pay them XXXX for XX/XX/XXXX to XX/XX/XXXX. Why I will pay you when I does not had my property but you had it. But still I agree to pay them but she said that their manager said I had to pay coastline as well. Seriously!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation