Consumer complaint received 2020-04-23
Company: SYNCHRONY FINANCIAL
State: NV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
i had 16 mix accounts with Synchrony financial,my souse had 9 accounts.
on XX/XX/XXXX they  closed all my 16 accounts with credit line of up to $XXXX  combined and closed all her 9 accounts on XX/XX/XXXX with credit line of up to $XXXX.
since our fico scores both were over 750 and had gone up since we were approved for their cards,and both of our utilizations were 1% total,and all payments were paid on time  either before they billed or couple of weeks before due in full or always more than the minimum payment.no derogatory information on on reports either.since so many accounts are involved i can not upload any document but at first they sent me 16 letters all the same and the reason for closing the credit cards was shown as "HIGH RISK' after i opened a dispute ,2 weeks later they replied that since all the accounts were closed they can't do much but i can go ahead and re-apply for any of the cards that were closed.since i was curious to see what happens i tried opening a XXXX  visa account which i had 2 of them,and were both pre-approved but i noticed on the application all fields were filled and they only asked for the last 4 digits of ss#.i just typed the last four digits and clicked next and a message appeared that i was already approved for one and the part i could not understand was that how the application was pre-filled and did not require a full ss#,also after i saw the message,since this bank only pulls XXXX  and 15 of the time from XXXX  i checked the inquiries on both of these 2 agencies and saw NO HARD PULL.i contacted them by the phone and each time i was talking to a new MGR. but since my XXXX  card was declined on the XX/XX/XXXX,i called XXXX-Synchrony card  customer service on 3 occasions.the MGRs i spoke with all did a soft pull and were telling me that this could have been a computer error as the score was on the rise,above 750,utilization was only 1% on $200,000.00+ total credit line,payments were paid ahead of time mostly in full.i am a retired person on guaranteed social security income and my house is paid off. so being a high risk was not an acceptable reason and they agreed.after i applied for XXXX  and as i explained above i saw what happened,i contacted them(XXXX-Synchrony) because initially they had opened the dispute and explained what happened and they had no idea how this could have happened,they said they make a note and i will hear from the bank in 10 days,after i received this letter they had indicated that all their decision was based on the information XXXX  supplied,and if i have any issues i need to contact them,on the other hand threw the ball in XXXX  court,after being on the phone with a rep. from XXXX and explaining all the above facts,i was told that thee was nothing on my credit report that could have triggered the bank to close all my accounts in one day and then reported them on the following day to the bureaus and a few days later adding a remark"closed by creditor" and she said the only thing she could do was to file a dispute on my behalf that everything looks good and it would take Synchrony 30-45 days to respond.as of today i have not heard from them and as i said they did the same thing to my spouse's 9 accounts a few days ago which i saw no reason to call them especially with the pandemic there is a long delay reaching a live rep.however i searched the net and i realized i am not alone and there are thousands of complaints about this bank,either reducing people's credit line to half or less or closing all accounts in one day.the only thing i suspect is that they are discriminating against elderlies and perhaps in our case the nationality as well although we have been US citizens since XX/XX/XXXXbut did not change our names.i am XXXX  and my spouse is XXXX,did they really think that in one day we are going to max out all these cards and escape town?because we were treated like criminals.you need to examine this banks conducts.right at the time that all other banks offer help and allow people to make  payment arrangements,this bank not only does that but closes all my accounts and my spouses,causing a huge drop in our fico score and leaving all those accounts shown closed by the creditor.that puts our other accounts in jeopardy as other creditors do a soft pull once in a while and would wonder what we did to Synchrony that they closed 25 of our accounts combined.don't they realize the outcome of taking such action and what they are doing to people's lives,at this age it's very hard for us to try to bring up our scores and all i need them to do is to remove all their inquiries which 99% of them are on XXXX  and perhaps one is on XXXX  as well as removing all paid accounts in good standing that they closed, they can't have it both ways,close the accounts for no reason and then keep those inquiries and closed accounts for years,this is the least they can do.also i paid them off immediately as soon as they closed my accounts as well as my spouse's.we owe them nothing.there might be a credit from XXXX  which normally they apply the refund on the original type of payment.but as i said i have read over 60 of the complaints about this bank and they are doing the same thing over and over and get away with it.how could i be a high risk when from early XXXX  to mid XXXX  they pre-approved me for a signature XXXX  visa with $XXXX  CL,a platinum one for $XXXX  and i was approved for a chevron visa with $XXXX,and on XX/XX/XXXX i asked for a credit raise on my Sam's Club's MC and they raised the limit to $XXXX,then 4 days later on the XXXX  i become a high risk?something is wrong in here and as i said i would be grateful if you check in to this as i feel we have been discriminated against race and the worst part is at the time that you count on your banks during a pandemic.i am totally disappointed and will keep exposing this bank so others do not fall for their trap.everything we did was by the books and their own rules as far as asking for CLI.as a matter of fact on their page where they show you the fico score they mention that asking for CLIs is better for the credit report as it brings down the utilization rate but with their conduct they ruin people's credit.this bank is more predatory and vicious than any bank that starts you on a very low credit with a yearly fee,at least they have the courtesy not to close your credit cards accounts in the midst of a pandemic and cause more grief than you  already have,there is really not much to say except that Synchrony  
is better off becoming a collection agency rather than a credit card provider,it's a good thing walmart is suing them and XXXX XXXX took over Walmarts accounts otherwise they would have closed those as well.they are playing a dirty game,it's not a fair game,they are not supposed to discriminate,but they do,and they are not supposed to do a lot of other things that unfortunately they have been doing for years and have got away with it,only the consumers can stop this nonsense by leaving comments and/or filing complaints about Synchrony's behaviour.as i said at our age it's difficult to bring the score up to what it was by losing 16 accounts(mine) and 9 accounts(hers)and a huge drop in Fico score not only they damage people's credit but they are ruining their lives as well.they need to be stopped.and for those of you who have multiple accounts with Synchrony like we did and recommended to others,be prepared as it does not matter if you have these accounts for 1,2 or 8 years does not matter,you could be next.they have no certain rules,they pre-approve you,ask you that you increase you credit limit and they normally triple it when you do,meaning if the initial credit line on one of your cards was $XXXX,after four months if your account is active and your fico has not dropped they raise your limit to $XXXX,but once you think you're dealing with one of the best and the most generous bank,they XXXX  you by closing all your accounts.my advise is if you ever decide to apply from Synchrony get a few of their cards but do not put all your eggs in one basket,have a few other cards with decent limit and low utilization as in some of the comments i have read,numerous people with high usage who their cards were cancelled had plan to purchase a house or a car and after that they were not able to do that,and also the ones who just bought a house and a car after their credit card's accounts were closed by Synchrony fell in to a big trap.i am not sure if i need to file 2 complaints or one but if necessary i will have my spouse to file one as well.our only demand is SYNCHRONY REMOVE ALL INQUIRIES FROM OUR XXXX  ACCOUNTS AS WELL AS REMOVING ALL THE CLOSED ACCOUNTS IN GOOD STANDING FROM THE 3 CREDIT REPORTING AGENCIES .your involvement in this case is greatly appreciated.now that they have done the damage there is a good chance other creditors close the accounts you have with them as well since they may not get in to the details and just see that so many of your accounts were closed by this bank and that's why i don't want Synchrony's name even on our report.once they REMOVE THE HARD PULL INQUIRIES AND THE CLOSED ACCOUNTS FROM OUR CREDIT REPORTS,i try to forget that such a bank existed and try my best to forget about the grief they caused,otherwise i am retired and i am a time Millionaire and will not rest exposing the facts about this bank's behaviour and conduct.thanks for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation