Consumer complaint received 2017-01-08
Company: Caliber Home Loans, Inc.
State: NV
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I am disputing my payment history and my escrow account, My XXXX confirmation date was XXXX XXXX. My home loans were re modified. I took months and years to get the proper numbers from the banks, and the first bank sold the note to Caliber Home loans, I was in default and in XXXX XXXX, I paid over {$62000.00} to catch up on all payments. 
Below is the response from Caliber Home Loans Response Please be advised, XXXX mailed a reinstatement letter to you on XXXX XXXX, XXXX requesting an amount of {$64000.00} by XXXX XXXX, XXXX to reinstate the loan. The reinstatement meant you will bring your mortgage current by paying all past due amounts including the amount that we paid on your behalf ( servicer advances ). As stated herein, Caliber did not advance any funds on your behalf ; therefore, the escrow shortage was not included in the reinstatement amount. 

XXXX XXXX, XXXX : Caliber received {$10000.00} via check number ending in XXXX. 
XXXX XXXX, XXXX : Caliber received check number XXXX in the amount of {$10000.00} and check number XXXX in the amount of {$11000.00}. 
XXXX XXXX, XXXX : Caliber received check number XXXX in the amount of {$9800.00}. 
XXXX XXXX, XXXX : Caliber received a wire transfer in the amount of {$22000.00}. 

The above amount totaled {$63000.00} and was posted to the loan as follows : XXXX monthly payments ( excluding the escrow shortage collection ) in the amount of {$790.00}. These monthly payments were from XXXX XXXX, XXXX through the XX/XX/XXXX monthly installment which brought the loan contractually current and next due for the XX/XX/XXXX monthly payment. 
o It should be noted, within the enclosed payment history, the term " Post-Allocate '' reflects a monthly installment. 
Next Caliber posted {$1300.00} towards fees that were assessed on the loan at that time. 
{$270.00} were posted towards uncollected late charges. 

After the funds were posted as detailed above, there was a remaining {$790.00}. This amount was posted towards principal. 

On XXXX XXXX, XXXX, fees in the amount of {$600.00} were billed to the loan. Please be advised, these fees were not included in the reinstatement amount as they were not yet billed to the loan at the time the reinstatement quote was provided ; however they are due in accordance with the executed loan terms. 
Caliber received a payment in the amount of {$790.00} on XXXX XXXX, XXXX which posted towards a monthly payment bringing the loan contractually due for the XX/XX/XXXX monthly installment. 
An additional fee in the amount of {$15.00} was assessed to the loan XXXX XXXX, XXXX for a property inspection completed during XXXX as a result of the default on the loan. Again, this was not billed to the loan at the time the reinstatement was completed and could not be included on the reinstatement quote you were provided. 

An escrow analysis was conducted on XXXX XXXX, XXXX which advised that you would incur a payment change effective with the XX/XX/XXXX monthly installment. This change would increase the monthly payment from {$790.00} to {$2000.00} due to an escrow shortage at that time in the amount of {$13000.00}. This shortage originally was spread over twelve ( 12 ) months. However, in an effort to reduce the payment amount Caliber adjusted the shortage to be spread over sixty ( 60 ) months thereby increasing your original monthly payments from {$790.00} to {$1100.00} still effective with the XXXX XXXX, XXXX payment.

Company response to consumer: Closed