Consumer complaint received 2022-09-01
Company: Kingston Data & Credit International Inc.
State: MI
Product: Debt collection
Sub-product: Other debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
When i went in to cancel my account within the 3 day cancellation period, I was told that it would be taken care of by a female employee after giving my info ( I believe her name was XXXX? ). Money kept getting taken out of my account after cancelling. I asked them about this over text. to no response. After calling to no response, I then went in person. XXXX told me he couldnt do anything. I wont bring up the false advertising they tried on me with how all the equipment was new ( i went there in high school under the old owners and it was all the same equipment [ 7-8 years difference as i graduated in XXXX ]. The equipment was just moved around ). Laid out my financial situation to show them it was not fiscally obtainable for me AT THAT TIME but repeatedly said that I would be back when I cant afford it. Even showed them my bank account and the monthly payments I had to make to private student loan lenders as the payments are more than 95 % of mortgages I've saw. And I worked at a mortgage company. Their were deceitful tactics used at the table to begin with and my many attempts to obtain the recording of that meeting went unfulfilled no matter how many times I asked. They were VERY blatant in showing me that they were recording and told me how he does it with everyone and has law experience. So i didnt think getting that would have been an issue. I also was dealing with bad injuries at the time and was VISIBLY hunched over with a heavy limp as I had hurt myself within the few days of me visiting there to discuss a membership. They're supposed to help with physical health. Not encourage you to keep pushing yourself. I wasnt signing up for physical therapy. Mind you. This was within the very short 3 day cancellation period, that I had originally gone back in to cancel. And Im willing to bet security footage would verify my claim of my health at that time. The money stops coming out of my account. I get no overdraft charges from them the way you would with any other auto-payment system. Receive no correspondence in over a year. But am just now being notified that my account has been handed over to a collection agency. This was all two years ago. But was solicited to sign up within the last year and my account was just handed over in XX/XX/XXXX. So why was I getting solicited ... .if I already had an account with them that JUST got handed over to a collection agency. That makes no sense to me. If I ALREADY have an account with them ( as it hadnt been passed off to collections yet )... why am I getting solicited? Shouldnt it have been in their system, that I already had a membership with them? The most frustrating part is that this was my favorite gym when I was in high school. I would be there paying willfully now if they didnt go about this the way they did and played the short quick payday game. But I will steer everyone away from these people and this gym. I can not go back there now, not after my experience with these people.

Company response to consumer: Closed with explanation