Consumer complaint received 2017-04-26
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX   XXXX   XXXX  and  XXXX   XXXX   XXXX   XXXX  owes us the sum of {$9900.00} ( include  security deposit ) be cause  XXXX   XXXX   XXXX  breaches the   XXXX   XXXX   XXXX   XXXX   ( Civil Cod e 1927 ) and  Constructive Evict our family at the apartment  XXXX   XXXX   XXXX ,  XXXX   XXXX ,  XXXX   XXXX , Ca  XXXX . Instead of paying our family the security deposit and the above amount, the  XXXX   XXXX  want us to pay {$1600.00} and put my husband and myself into collection agen cy (   XXXX   XXXX   XXXX   ).  Please see below are the whole story and the calculation.   Since on or about  XXXX   XXXX ,  XXXX  my neighbor upstairs  XXXX   XXXX   XXXX ,  XXXX   XXXX  and oth er five p eople of their friends moved in, They has been holding late and loud parties which are very disruptive to my family on weekdays and weekend. There are a lot of pounding, loud music, throwing furniture and heavy stuff on floor, dog barking which goes on through the night and well into the morning.  XXXX   XXXX  Police Department has been called many times.  XXXX   XXXX   XXXX  warned and issued citation to upstairs neighbor for dog barking. Temporary Restraining Order ( TRO ) was issued by  Cour  t to against upstairs neighbor. I have complained to apartment manager ,  XXXX  many times by person and letters and also let apartm ent manager  know that my apartment is UNLIVABLE condition. Instead of correcting the problem, apartment manager  XXXX   XXXX  harassed me by yelling at me that if I call police and OC Animal Control, and fi le TRO  again, the  XXXX   XXXX   XXXX  will give us  3-day noti ce to quit and cut of my water even we paid rent on time so my family will have no place to live in short period of time.   Our family were fear to be homeless from  XXXX  harassment if we call police and   XXXX   XXXX   XXXX   and the upstairs neighbor continues to make excessive noise including throwing furniture and sofa sacking the floor to wake us up every night from around  XXXX  :  XXXX   XXXX   XXXX   to  XXXX   XXXX   XXXX   in the morning.   Due to excessive noise and harassment from upstairs neighbors and apartment  manager   XXXX   XXXX  my apartment is unlivable condition which forces us to move out immediately on  XXXX   XXXX ,  XXXX  , two  months before lease ends.   By law, the  XXXX   XXXX   XXXX  has to return to us with the amount base on the following calculation : Security deposit : {$3400.00}. ( {$1100.00} plus  two  times security deposit in dam ages ) On   XXXX   XXXX ,  XXXX   XXXX  told me that the  XXXX   XXXX  will never return my security deposit.   Back rent due to breach of covenant of quiet enjoyment and Constructive Eviction on  XXXX ,  XXXX ,  XXXX ,  XXXX   XXXX  : {$1200.0 0} x 4 = {$5000.00} Emotional distress, pain and suffering : {$1200.00} Moving expenses : {$300. 00} Total : {$9900.00} Now, th e Collection Agency ,  XXXX   XXXX   XXXX ,  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX ,  XXXX , Ca  XXXX  demand my husband and I amount {$1600.00} plus interest of {$33.00}, Account #  XXXX  for  XXXX   XXXX   XXXX  and  XXXX   XXXX   XXXX   XXXX , even we dont owe them any money, but  XXXX   XXXX   XXXX  still did not pay us the security deposit and the above calculated money.    XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX , and  Collection Agency   XXXX   XXXX   XXXX  threaten us that they would report us to Credit Bureaus, contact our employes, and file lawsuit against us.   On  XXXX / XXXX / XXXX  my credit report from  XXXX   XXXX ,   XXXX   showed the incorrect information that I have collection account with the amount of {$1600.00} from  XXXX   XXXX   XXXX  which is the debt I do not owe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation