Consumer complaint received 2021-03-02
Company: Experian Information Solutions Inc.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Experian say that they validated a collection account so they do not want to delete it, Thus, hurting my credit on purpose. If the original creditor accounting system is inaccurate, what are the odds the collection agency has inaccurate information? 

Experian can not show me proof the account is validated and still insisting on showing collection account on my credit report and lying by claiming they validated the account. Where is the proof Experian? 

Here is some reviews from yelp and XXXX about the original Creditor that shows their accounting system is inaacurate. 

XXXX 4 months ago Similar to other recent reviews regarding accounting errors. They sent my bill from over 5 years ago to collections without ever contacting me. Would not recommend this place. XXXX XXXX XXXX XXXX XXXX XXXX 5 months ago Billed for another invoice again years and years previous as they did to me originally do to a so called audit. The office has major major accounting problems. I would think there is a statute of limitations when they can bill. It would be like me billing someone for an invoice 4 or 5 years later. I ended up paying the invoice again after multiple multiple calls with no answer just to be done with it. I have never seen anything like this. I wish they had a XXXX star rating. 
NH 11 months ago I Dr XXXX office in XXXX CA is a horrible place and have major accounting problems. The doctor seems fine if you do not mind talking to a video screen as she is located out of town. They have charged us {$100.00} regarding co pays from 4 years ago that they decided to bill us for regarding services for a family member. In the bill they sent us it states the billing was late due to a audit on their records. How can a medical place like this decide to bill a customer after 4 years? They do not answer there phones to speak to them regarding this and the one time I did reach them they said they would call me back and never did. I don't even know if this was for valid services being that long ago. 
Unless you want to get billed for services years later I would stay clear of this place. I will pay the bill but want to make sure others know what they have done to us. XXXX XXXX Review XXXX XX/XX/2020 I feel this place is a horrible place and have major accounting problems. They have charged us {$100.00} regarding co pays from 4 years ago that they decided to bill us for regarding services for a family member. In the bill they sent us it states the billing was late due to a audit on their records. How can a medical place like this decide to bill a customer after 4 years? They do not answer there phones to speak to them regarding this and the one time I did reach them they said they would call me back and never did. I don't even know if this was for valid services being that long ago. 
Unless you want to get billed for services years later I would stay clear of this place. I will pay the bill but want to make sure others know what they have done to us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation