Consumer complaint received 2016-12-08
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH
Product: Credit card
Issue: Closing/Cancelling account

Complaint:
I 'm submitting another CFPB Complaint against Capital One Bank ( Credit Cards Division, AKA : Firm ) for a spectrum of reasons which I will detail herein my complaint however, in general after the firm had granted/approved a second credit account post final determination of the below referenced complaint ( XXXX ), the firm retaliated against me for filling a Government Complaint with CFPB and closed this second credit account. Furthermore, in my belief, the firm refused to reopen my original account via their appeal process because I decided to submit the original CFPB Complaint when the firm had not complied with their turn around time frames to communicate with me regarding the appeal status ; the oversight/submitting manager even asked me not to submit the CFPB Complaint yet. 

This new complaint is because of Capital One Bank ( 'Firm ' ) being deceptive, abusive, retaliatory, and financially harmful to me from XXXX of 2016 to current, XXXX of 2016. 
On XXXX XXXX, 2016, I was solicited by XXXX XXXX XXXX Capital One Bank to apply for an unsecured credit card with " Good Odds '' of approval. XXXX 2016, a multitude of Capital One firm agents advised me that my original/secured credit card account was closed due to returned payments and secured credit card accounts can never be reopened, no matter if a bank error was the closure cause ; therefore regardless of my appeal outcome, I was still eligible to apply for another Capital One Credit Card account. With the advice and permission of firm agents, as well as, direct solicitation from firm itself to apply for a new credit card account ; I did so on XXXX XXXX, 2016 and was immediately approved for a XXXX XXXX, unsecured revolving credit card account ( Second Capital One Account/Credit Card ). 

Upon approval, the firm emailed me confirmations and automatically linked the new account to my pre-existing online profile which includes to this day, the first closed credit card. Approximately XXXX5 days later, I received my XXXX credit card in the mail ; then activating the card with my name associated with it. Since activation of the card and account, I 've made many purchases and have since submitted XXXX ACH Payments that were sent via my bank, XXXX XXXX and have cleared. On XXXX 2016, the firm without notice, decided to close my newly opened credit account. The reason that I was given was because of recent returned payments, which can only be true for the prior account that was closed and not of this second account. 

This is unfair, deceptive and abusive practices by advising & direct soliciting me that I am eligible to apply for credit card products. Once I do apply for a credit card product, the firm approves the application, sends me the new account cards, allows and consents to activation of the new credit card account, as well as debit transactions and accepts my successful payments. After all of this, the firm then closes this newly approved credit card account without notice to me until I attempted to use the credit card at a grocery store and it was decline per a restriction to close the account. The first case and closure on XXXX XXXX, 2016 has caused very negative impacts to my Credit reports ( CBR 's ) and their credit scores per the account closure and then now there 's another hard inquiry on my CBR and there will be another credit card closure per credit grantor/lender. This looks very negative to other creditors that will review my CBRs and will impact me for years to come. I 've also incurred an annual fee of {$39.00} on the newly approved/activated credit card. 

Violations include, but not limited to : Fair Lending Act- Reg B ; Reg Z- Truth in Lending ; Fair Credit Reporting ( FCRA ) ; Unfair, Deceptive or Abusive Acts or Practices ( UDAAP ).

Company response to consumer: Closed with explanation