Consumer complaint received 2021-10-20
Company: KEYCORP
State: OR
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hello, This is a follow up from my previous complaint. KeyBank instructed me to file this today. I was promised that I would have half of my fees waived my the Area retail leader XXXX XXXX, but that never happened. I will attach our text conversation to this complaint. 

This is a follow-up from from the Complaint of the bank error that resulted in service fees, a correction of the fees and then another error that resulted in many months of service fees. These fees were on my Key Priveledge select Checking opened in XXXX and then other accounts. 

Note that XXXX says " This is how I would treat a normal relationship client. '' on XXXX at XXXX PST. XXXX mentions this because he didn't treat me like the other employees he had. When he took management of the XXXX XXXX when the XXXX XXXX area was split between the north and XXXX XXXX areas, his first duty was to fire me. My previous manager, XXXX XXXX, liked me as an employee and treated me like she cared about training me. XXXX did not, XXXX 's boss, XXXX XXXX, didn't like that I was close friends with another manager before being hired. XXXX was never a fan of me and I didn't realize that XXXX protected me from him until she was gone. 

After XXXX took over as the XXXX, he would do things like plan a meeting, cancel it last minute then show up anyway as a way to disrupt my branch or try to catch me in some sort of unwanted act. At one point when I was manager of the XXXX branch, XXXX gave me a list of 7 areas to remedy and said that I had 30 days to turn them around. When 30 days came around, I had improved 6 out of the 7 areas he wanted. I was proud of what I had done. However, he put me on a pip and gave me a list of accomplishments that would be impossible to get done. we exchanged looks and I called him out. I said " look, if you want me to leave, I'll go, I don't want to work under someone that doesn't want me here. 

( I would like to add that when XXXX 's area changed he made a comment in the first manager meeting we had. it was something like " I know you're all a close team, but there are other managers that want to be managers in this area, so you can be replaced '' ) Back to the meeting with XXXX and I where he was putting me on a PIP : I suggested that if he doesn't want me there that I could move to the mortgage department, I was previously recruited by the mortgage department. 

I experienced some of the same issues with XXXX putting a wedge between my branch manager partners and myself. He even called a meeting that he facilitated, ran and determined the outcome of. he called it a trust building event, but it was more like a wedge building event. 

My poor treatment has now bled over from being an employee of XXXX to a client of XXXX and I'm still being treaded differently. 

Today, XX/XX/XXXX, when I spoke to KeyBank 's executive office I learned something. XXXX suggested that I open a complaint with the EO if I didn't like his decision to only waive half the fees, but Key 's EO " followed the market 's decision '' on not waiving the fees or correcting their error in XXXX and XXXX that resulted in months of service fees. 

XXXX XXXX and XXXX XXXX are both are using their positions of power as a way to push me out of XXXX as much as they can and I feel that they are doing it in a way that is retaliatory. 

PS. I would like to add one important scenario that really describes how I was treated. One of the times when XXXX was complaining to me about my actions he said that he received word from a client that my bankers were playing with toy dinosaurs when they at work. One of my banker 's had a model dinosaur on his desk because he was a fan of Paleontology, though he didn't play with it. XXXX called to tell me that playing with toys is unacceptable and that I need to control my bankers better. When I said that this couldn't be true and I asked who told him he told me " I heard it from someone who wouldn't have a reason to lie about it ''. It turns out that the person that the person that Told XXXX about the XXXX playtime incident was XXXX 's husband. XXXX was the XXXX XXXX and no longer an employee of XXXX due to the area change. XXXX lived in XXXX and wanted to XXXX XXXX to be closer to home and be an employee of XXXX again. XXXX was my replacement and I found out later that she was talking to XXXX from the beginning of the area change. 

Soon after I left managing the XXXX branch two big deals that I was working closed. One was cycle country, the other was XXXXXXXX XXXX XXXX XXXX. When these new relationships closed emails were sent out to the branches congratulating the branch/business banking partnership. I wasn't included in the original email, but it was showed to me by a former employee of mine. I wasn't thanked or mentioned for any efforts in gaining those relationships, but XXXX took a job in Ohio doing something with business banking after all her business banking success.

Company response to consumer: Closed with explanation