Consumer complaint received 2023-01-31
Company: CREDIT ACCEPTANCE CORPORATION
State: NC
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
After reaching out to my financing company XXXX XXXX, they advised that this is a problem I needed to take up with the dealership -- now they are both throwing each other under the bus. The lack of professionalism on both behalf 's is unacceptable and I simply would like the situation at hand resolved prior to further steps being taken. XX/XX/XXXX I entered into a contract with XXXX XXXX XXXX XXXX commenced with salesperson XXXX under good faith they were a reputable and honest dealership to conduct business with. Over the course of the last few months I discovered there were multiple discrepancies in my contract which resulted in me losing a {$1500.00} down payment and a {$1600.00} payment for an extended warranty with their partner company XXXXXXXX XXXX XXXX XXXX which I was unable to use. Let us start with the warranty -- XX/XX/XXXX at XXXX miles an issue occurred with the motor of my vehicle resulting in me needing to use the warranty and was unable to do so though because they stated and I quote " the vehicle is registered with XXXXXXXX XXXXXXXX extended warranty '' not them. XXXX rejected me saying my vehicle needed an updated which was solely only able to be covered by XXXXXXXX XXXX. I proceeded to reach out to XXXX XXXX XXXX Auto manager at that time, XXXX regarding the issue. He stated he'd reach out to XXXXXXXX XXXX directly and rectify the situation however I followed up with XXXXXXXX XXXX and they never received any communication from the dealership to resolve the warranty issue costing me to pay out of pocket. I made sure to keep the voice transcript from XXXXXXXX XXXX representative indeed stating the dealership never followed up. The warranty is now expired and the XXXX time it was of use I could not use it. I do expect this amount to be reimbursed. Moving beyond that the dealership has failed to uphold their end of the contract signed XX/XX/XXXX. They required a {$1500.00} down payment to purchase the vehicle however after reaching out to XXXX XXXX per the contract that was not required to finalize the purchase. Per page XX/XX/XXXX of my contract it states this vehicle was purchases on credit at the " Cash price '' but that is in fact inaccurate -- - putting down a cash payment on the financed instrument no longer makes the purchase subjected to being fully financed via credit which is a breach of the contract made at hand. Beyond that included in the contract it states there's a paper version of the retail installment contract, not just an electronic copy of it. After reaching out to the dealership asking them to view the original document commenced on the day of signing XXXX XXXX XXXX XXXX responded saying they failed to keep such document and do not have for me to view. As a consumer I am expected to uphold my end of the contract which I have done amicably with no problems. As a creditor/furnisher you all are expected to uphold your end as well and neither parties are doing so. A simple resolution to this matter would be to provide me reimbursement for my down payment and the faulty warranty. I would love to resolve this problem prior to arbitration or any legal avenues pursued. Thank you. I look forward to a prompt response within XXXX  days. This notice has also been sent certified mail to both parties.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation