Consumer complaint received 2015-09-19
Company: BOEING EMPLOYEES CREDIT UNION
State: WA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
I got on a bus and a man approached me striking up a casual conversation. He sounds like a good guy and it seems like we are getting along well. After I get off the bus he follows me and asks me where I am headed. I point in the general direction and he also says he is going in the same direction. We continue talking and I begin to try to get away from him but he stops me and asks for my name. I give him my name and he gives me his. Then as I turn away he asks if I he could get XXXX dollars to ride the ferry. At the moment I have no cash and I tell him no. He insists that he needs some cash or he will have to stay the night downtown and that he has a 9 year old at home alone. So I figured he was a nice guy so why not go to an atm and get XXXX dollars for him. When we arrive to an atm I go to get the money as I punch in my code I do n't notice how close he is to me. He stops me and takes control of atm from my right side and asks me if i withdraw money at all that day. I say XXXX bucks earlier then he tells me he needs XXXX dollars and that I have enough to spare. I hesitate and I do n't know what to do or how to respond and before I know it he has XXXX dollars in his pocket. We walk out and I do n't know what to do. This man is way bigger than me and I ca n't do anything to him physically and he is still hanging around me. He convinces me that he is going to pay me back the next day and he gives me his number and gives me a time and place to meet a XXXX time. At this point I am really hoping he will pay me back and having had an hour conversation he seemed like the guy that would. Next day I go and meet him expecting him to pay me back. At this point he pulls out his phone and tells me I need to show him my debit card and he can do it electronically. I am confused and suspicious and I ask him why he needs my card. He says, " just swipe to get the transfer info '' so I pull out my card. He takes my card and swipes it. And then says he ca n't give me back my card for awhile because he needs to get the transfer through. Again he tells to see him the next day and refuses to give me my card. At this point I want to call the police but I do n't know if I can because I gave him the card. He assures me there is nothing to worry about and that my money will be back by the next day then he rushes off before I could do anything. I follow him for awhile then I lose track of him. Frustrated and confused, not knowing any of my rights as a citizen, I do n't know what to do. I get home and check my bank account and I have lost XXXX dollars within 2 days of meeting this man. He was still using money frequently and so scramble to find answers online. I find some info tells me to contact the bank and cancel my card and to call the police. The damage is done and its really late but I call my bank anyways. I am able to cancel my card but the guy contacts me trying to get information about my card, telling me to unblock it. I play stupid and tell him I do n't know what is happening. He wants to meet again tomorrow to " Solve '' this problem and I am really scared. I do n't know what to do and if I can call the cops on this guy. I do n't know if this is classified as a scam or identity theft but I feel like I ca n't do anything about it. I know the guys first name, where he says he works, and i have his phone number. I feel like I was being nice at first. Then he just kept taking advantage of me and I have really bad anxiety so I 'm scared to say NO even if I know I should.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief