Consumer complaint received 2023-07-26
Company: Exeter Finance Corp.
State: TN
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Hello, I am writing to file a formal complaint against Exeter Finance LLC and XXXX XXXX XXXX XXXX regarding deceptive practices including but not limited to ; fraudulent and deceptive contracts Fact, pursuant to XXXX XXXX Code XXXX, forgery of my signature, violation of my consumer rights by sharing my nonpublic personal information with credit reporting agencies without my consent nor permission, and wrongfully denying my right to rescission of the transaction in violation of the Holder Rule and pursuant to XXXX XXXX XXXX. XXXX. 

I have been a victim of deceptive practices and unlawful treatment by both Exeter Finance LLC and XXXX XXXX XXXX XXXX during and after the purchase of my vehicle, a XXXX XXXX XXXX on XX/XX/XXXX. I have diligently reviewed the consumer credit transaction contract ( XXXX ) and have discovered numerous discrepancies and violations of my consumer rights. 

The specific issues I would like to bring to your attention are as follows : Fraudulent Contracts : Fact, pursuant to XXXX XXXX Code XXXX Exeter Finance LLC and XXXX XXXX XXXX XXXX manipulated the terms and conditions of the sales and financing agreements, misrepresenting crucial information such as interest rates, finance charge, amount financed, fees, and the total cost of the vehicle. 

I requested the original instrument ( contract ) from both parties and received ( via email and by mail ) two different contracts. 

The contract contained forged signature ( XXXX ), which were not authorized or executed by me. 


Violation of Consumer Rights : Both parties shared my nonpublic personal information, including sensitive financial data, with credit reporting agencies without obtaining my consent nor permission. This unauthorized sharing of information violates my rights under the Fair Credit Reporting Act ( FCRA ). Fact, pursuant to XXXX XXXX XXXX ( XXXX  ), XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX  ), XXXX XXXX XXXX ( XXXX ) and infringes upon my privacy which has also seriously hurt my credit score. 


Denial of Right to Rescission : Fact, pursuant to XXXX XXXX XXXX ( XXXX  ) ( XXXX ), I was never given full disclosure, notice of the right to rescind, which is a violation of the TILA. 

Despite my legitimate request for rescission, Exeter Finance LLC and XXXX XXXX XXXX XXXX unlawfully and deliberately denied my right to rescind the transaction. This denial disregards the XXXX XXXX, which grants consumers the right to rescind consumer credit transactions involving deceptive practices and violates the law established and confirmed to protect consumers. 


In support of my complaint, I have attached the following documents : Copies of the contracts provided by Exeter Finance LLC and XXXX XXXX XXXX XXXX, highlighting the discrepancies. 

Exhibit A ( Sent by XXXX ) amount financed showing as {$17000.00} and Exhibit B ( sent by Exeter XXXX ) amount financed showing as {$17000.00} A side-by-side comparison of the forged signature. Right side ( sent by XXXX XXXX XXXX XXXX side ( sent by Exeter XXXX ) it contains page 2 of each contract sent by both parties. 

Evidence of the unauthorized sharing of my nonpublic personal information with credit reporting agencies. 

Any other relevant documents that substantiate my claims i.e. ( Holder Rule ) In light of these egregious actions, I kindly request that the Consumer Financial Protection Bureau conduct a thorough investigation into this matter. I am seeking appropriate resolution and restitution, including but not limited to : XXXX ( rescinding ) of the fraudulent transaction and cancellation of any associated financial obligations with restitution of any amounts paid. 


Investigation and appropriate legal action taken against Exeter Finance LLC and XXXX XXXX XXXX XXXX for their deceptive practices, including the forging of my signature on the contracts. 


Enforcement of penalties and fines against the parties involved, in accordance with applicable laws and regulations. 


Protection of my consumer rights and prevention of further unauthorized sharing of my nonpublic personal information to any and all credit reporting agencies ; as well as removal of all negative and derogatory marks such as, but not limited to late payments and charge offs made by Exeter Finance LLC on my credit report with all credit reporting agencies. The account should be reflected as PAID IN FULL ( Good Standing ), on my credit report ( XXXX ). 


Significant Compensation for the damages incurred to cover the financial losses as a result of the fraudulent contracts containing my forged signature, wrongfully denying my right to rescind the transaction, the unlawful repossession of my vehicle and violations of my consumer rights, including any excessive interest charges, fees, penalties, and related costs. 


Any other appropriate relief deemed necessary by law. 


If Exeter Finance LLC and XXXX XXXX XXXX XXXX fail to comply with the necessary actions set forth to rectify the situation and provide appropriate compensation for the damages caused, I am fully prepared to initiate legal proceedings by filing a lawsuit to protect my rights and seek appropriate legal remedies. 

I am prepared to provide additional information or evidence if required. 

I appreciate your attention to this serious matter and look forward to a prompt and thorough investigation. Please keep me informed about the progress of this complaint and any actions taken by the Consumer Financial Protection Bureau. 

Thank you for your assistance in addressing this significant violation of my rights.

Company response to consumer: Closed with explanation