Consumer complaint received 2015-06-16
Company: Comerica
State: CA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Using a debit or ATM card

Complaint:
On XX/XX/XXXX, I reported my father XXXX XXXX XXXX XXXX death ( XX/XX/XXXX ) to the Social Security Administration. My half-sister 's guardian & XXXX XXXX XXXX also reported my father 's death on several times. Since XXXX XXXX XXXX XXXX ( my estranged brother ) carries the same name as our father, he has a history of making attempts to use our father 's identity. He has also committed financial elder abuse while my parents were alive & since they have passed away, which is why I continue to file complaints in their honor. I contacted CFPB in XX/XX/XXXX to report the fraudulent use of our father 's XXXX, as well as the XXXX of my half-sister, XXXX XXXX. Sadly her mother passed in XX/XX/XXXX, therefore my father was receiving XXXX for himself & minor daughter. Prior to my father 's death ( XX/XX/XXXX ) he informed me XXXX XXXX stole his mailbox key to gain access to my mother 's ( XXXX XXXX ) XXXX check. Later it was discovered on XX/XX/XXXX that XXXX XXXX XXXX, did in fact steal our father 's cellphone ( which is how he gained access to his pin # s ) & wallet & immediately started making unauthorized charges/spending money while my late beloved father 's body sat in a morgue for almost a month! This was reported to the Office of the Comptroller, XXXX XXXX Comerica Bank, the SSA & a police report was filed ( # XXXX ). Meanwhile we contacted the SSA to request a hold be placed on my late father 's debit access card, stop future disbursements & to have her XXXX check be sent to her guardian, however this was around the time government offices were closed, so the SSA carelessly sent checks to my late father 's address & my estranged brother cashed them! His ex-girlfriend & ex-wife informed me about how he bragged about the money ( over $ 8k ) he found. He selfishly attempted to purchase a car, but was denied because of his credit. I am devastated & angry, because we called the the SSA national number several times, filed complaints online & also went to the SSA office located in XXXX, CA three times to provide my father 's death certificate. The CFPB never followed through with me. I was provided a case no. ( XXXX ) and was told that due to privacy laws information could not be released to me or my mother, WHO WAS STILL MARRIED TO MY FATHER! When I contacted Comerica Bank by phone & by visiting their branch located in XXXX XXXX, CA I was told they had nothing to do with placing a hold on debit cards and that I should contact the Social Security Administration, however when I contacted the SSA they told me there was nothing they could do. Now let 's fast forward XXXX months later, MY MOTHER DIED! I am devastated & still angry, as I have not been able to grieve! I have had to file numerous police reports against XXXX XXXX XXXX for a cellphone he obtained in our father 's name through XXXX racking up a bill of $ XXXX & for attempting to obtain credit in both our late parents name. He did not attend our late father 's memorial & once our mother passed, he just transferred her body to a mortuary, leaving us distraught to search for her body. Once her body was located, he did not come to sign paperwork to have her cremated, but had the nerve to petition to attempt to see if he could obtain the XXXX owed to our mother after our father died & her XXXX income. In honor of my parents I gave up my place & hired an attorney & fought with him in court for over a year & was recently granted " Executor '' of my late mother 's small estate, Therefore I have filed complaints once again with XXXX Bank ( they conducted an investigation & found in my favor ) and I am filing complaints against Comerica Bank & the Social Security Administration. Again I am doing this in honor of my late parents & half sister who is considered an orphan.

Company response to consumer: Closed with explanation