Consumer complaint received 2015-04-03
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I have a variety of disputes with the manner that Wells Fargo Home Mortgage and XXXX have handled the origination and servicing of my mortgage loan. 

However, I recently spoke with XXXX representatives at Wells Fargo on XX/XX/XXXX to request an opportunity to apply for a HAMP loan or other loan modification options. 

I was told on XX/XX/XXXX that Wells Fargo would send me Form XXXX and a loan modification package to start the review process. After three weeks, I still have not received any documentation from Wells Fargo. 

The company has notoriously sent information after previously scheduled foreclosures dates to prevent me from having a chance to respond within a reasonable time frame. 

A current foreclosure date is scheduled and the company will probably send the modification documents on the day before the sale date. It 's this type action that prevents me from reaching an amicable resolution with Wells Fargo Home Mortgage. 

I requested a loan modification last summer ( XX/XX/XXXX ) and Wells Fargo said that I could not obtain a modification to stop the foreclosure that was 14 days away. The foreclosure specialists within the Home Preservation department said that I should have contacted the company prior to 30 days -- to stop the sale and to apply for a loan modification. The foreclosure was cancelled at the last minute, but Wells Fargo never sent any of the documents that were promised to begin the modification review. 

Since my last request, nothing has been done by Wells Fargo. 

What 's frustrating to me is that, I contacted Wells Fargo three weeks ago and indicated to several representatives that I wanted to save my home and that I did not want to hear that a month was needed to apply for a modification and to cancel the foreclosure sale, as any viable solutions were being considered. 

At this point the I have not received any information from Wells Fargo and the sale has not been canceled. This is another tactic that the company uses to prevent homeowners from applying for government-sponsored loan programs. 

Additionally, I have suffered from predatory lending abuses, as well as investor and servicer fraud. Some of the abuses that the CFPB will challenge later this year might not be available to me, and other homeowners in similar situations. 

My loan was originated with appraisal fraud, as the closing documents clearly show that underwriter-requested conditions required closer sales comps. My home was brand new with plenty of sales within close proximity to my home, but the XXXX and XXXX sales comps were both XXXX miles away. 

Since my loan was sold, Wells Fargo has fraudulently created and recorded XXXX ( XXXX ) bogus mortgage assignments in an effort to correct the original documentation with XXXX XXXX XXXX XXXX. Each attempt to fix the botched mortgage assignment was worse than the previous, however there has been criminal attempts to affirm their standing without any effort to resolve our differences. 

I am seeking speedy resolutions to remedy this situation, and ask the CFPB to require Wells Fargo to cancel the currently scheduled foreclosure sale, as I did contact the company in a timely manner or to cancel the sale while I pursue other legal options to sue Wells Fargo Home Mortgage and XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation