Consumer complaint received 2016-03-02
Company: Genesis Credit Management, LLC
State: AR
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
The lease says the tenant arranges move in and move out inspection. My husband and I signed a lease from out of state for monthly rent for one year with them XXXX XXXX on an Idaho rental home. Paid the whole year, paid all bills. We moved out XXXX XXXX within the 45 day notice of non-lease renewal required from lease. Nobody from the property management came to move-out inspect. 
When we moved onto the premises in XXXX Idaho XXXX XXXX, we had a 'non-refundable ' XXXX $ deposit, found the keys in the exterior outlet plug box, nobody from XXXX XXXX was there, but they had a sheet of paper with their initials and their hand written move in inspection they did by themselves because they were " too busy ''. A couple days later on XXXX/XXXX/XXXX, we called asking how to get the move in inspection. The woman on the phone said for us to write our own, and email it and mail it to them. I said to the lady on the phone, " Are you sure, it is a lot of damage. '' She said, " Yes, all the houses do it like that. '' So I proceeded to take many many pictures and documented everything and have all the files for you to see and sent them these documents via email twice ( the same email they only communicated to us with many times the whole year ) and we sent originals to their business via regular mail. The maintenance man that XXXX XXXX use told me the day we moved in that they only had 1 day to fix the house before move in and it was a big mess and apologized. ( We had just moved in from Tennessee ) The prior tenants owed them a lot of money and had VERY bad credit, I know this because the ex-tenants left papers on the premises. I can also tell because they disappeared and had mail coming in from their creditors. We on the other hand have good credit, as XXXX knew on movein when they checked it. We have many eye witnesses to the POOR state of the house upon our move in. It included a giant leak, pet hair and XXXX and human hair throughout, missing door, broken garage & washer, missing dryer tube, etc ... 
After move out, they never sent us a bill of damages and repair, etc. The debt collectors called XXXX XXXX, XXXX and we were in shock. They threatened to take out of husbands wages and put on credit reports. Now they have my SS number and put it on my transunion credit report. They had made up a fictitious bill of all the repairs they NEVER fixed the whole year and are trying to have us pay them. It is almost {$3000.00} they want of frivolous things like " XXXX labor hours to clean, plus carpet cleaning XXXX ... 25 hours to repair things like light bulbs, tightening screws '' A phony bill if I ever saw one, and MADE by the same Property managers. I have NEVER spoken with XXXX and have NEVER confirmed to the debt collectors the validity of this debt because WE DID N'T DO THE DAMAGE. The damage was there before our movein and on their own Move in inspection. The prop managers did n't tell the actual home owner the truth. After hearing from the debt collectors, I contacted the actual home owner and told him everything that happened and he apologized to me and was ashamed at the prop. managers and changed companies most likely. Now we live in Arkansas and the debt collectors try to call still. We have suffered greatly with XXXX. like the whole month of XXXX XXXX, there was a terrible flood deemed a disaster in the second floor of the property, we could not use the whole half of the house that whole month and received no compensation for that renovation that took place and lack of living space from office, bathroom, garage, and children 's bedrooms. Again the company NEVER set foot on the property with us there the whole year and never fixed anything we mentioned on the move in inspection we made, except the grass cutting. Now they put our names on their own crafted bill w/ their own " cleaners '' & the same maintenanceman from movein.

Company response to consumer: Closed with explanation