Consumer complaint received 2017-02-03
Company: JPMORGAN CHASE & CO.
State: UT
Product: Credit card
Issue: Arbitration

Complaint:
I hired XXXX to move our furniture from XXXX, XXXX to XXXX XXXX ; XXXX, a sales representative, was our sole point of contact at XXXX. After many telephone conversations an estimate of {$3700.00} was provided and a moving date was set for XX/XX/2016. Before said moving date, we added the move of a friend since XXXX told us the moving truck had to be full before leaving XXXX and estimate of {$1900.00} was provided ; a total of {$5600.00} written estimate. 

XXXX told us a XXXX, with XXXX separate sections or compartments, was going to be available to pick up our furniture in or around XX/XX/2016. such a truck was going pick up all items and the section with our furniture was going to be separate and sealed after loading. Then the same truck was going to the XXXX address repeating same treatment of security. 

We were promised Moving the content of XXXX locations for {$5600.00} if inventory was accurate. 
An XXXX moving truck with a dedicated section sealed at origin and unsealed at destination We received : A rude foreman, four guys pushing their way through the door, asserting " there is no way we can move all this furniture for that price '' the estimate we had was irrelevant Did n't provide any form of identification Showed up in a rented moving truck ( XXXX ) not even XXXX ' long, in which our furniture could not fit, much less the content of XXXX locations The man said they were going to take everything and transfer the contents to an actual XXXX later, the promise of sealing our belongings for safekeeping was null and void to my face Without even reading the contract, this man demanded additional {$2000.00} in cash for my XXXX location, stating he had no idea how much extra, my XXXX location was going to cost us. 


Grievances 1. Instead of a proper moving truck as promised by XXXX, moving company showed up with a XXXX-foot-long rented truck. Not enough to fit our belongings. Not carrying appropriate moving license, identification or business information to allow checking existence. No assurances for our furniture and valuables 2. Foreman was very rude with XXXX attitude, telling me he was going to give me the " real '' estimate, without even assessing furniture. {$2000.00} higher than agreed upon with XXXX. No clue about location XXXX new price. 
3. During the entire ordeal XXXX was unavailable ; We called XXXX repeatedly but he was not available. How convenient! He was always available before moving date!!! On XX/XX/XXXX the man answering XXXX telephone kept on yelling at me when I insisted on speaking to XXXX or a supervisor to no avail. Furthermore, he said there was nothing they could do for me ; that my options were to, either accept the sketchy crew that showed up at my house or lose my money. At that moment I realized I had been coned. I have the telephone records to prove number of times I tried to talk to someone who could give me some assurance, before releasing my furniture. Meanwhile, as I was on the phone, the sketchy crew proceeded to unlock the back doors, after I have told them I was not accepting the services provided without speaking to a supervisor. Would you have given the entire content of your home to such a crew? Can you honestly say this does n't sound like a scam, bait-and-switch operation? We needed to speak to someone and no one was available. 
4. We had to vacate the house by the XX/XX/XXXX, and ended up having to rent a XXXX-foot truck and a trailer, hired a crew at the last moment, and having to donate to charity the furniture that would not fit.? We ended up at the loosing end twice : 1st, Conned by XXXX and 2nd with Chase siding with con artist instead of a loyal customer, but at least we did n't lose the entire content of XXXX houses

Company response to consumer: Closed with explanation