Consumer complaint received 2017-10-02
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I inadvently sent a payment in the amount of {$1500.00} by my bill pay from XXXX XXXX XXXX to a Chase account that was closed. It was suppose to go to XXXX XXXX account that ended in XXXX. I previously had that account on auto pay with Chase and thought I cancelled the auto pay but instead they deducted {$1700.00} from my bank account to pay in full. That was fine, but when I saw the additional {$1500.00} ( which caused me to be overdrawn ) I immediately contacted Chase and XXXX XXXX XXXX to figure out what happen. 
Chase took it upon themselves to apply it to another account ending in XXXX that is paid monthly and in good standing and apply my {$1500.00} to it. I was on vacation and then stuck there due to Hurricane Irma,  however Chase assured me my money would be returned to me within 5-7 business days. I did not want them to apply it to that account ending in XXXX. That date was on XXXX/XXXX/XXXX and I still have not received my money. I asked for an email to that effect and promised I would get one but never received. I have called after waiting several weeks a few times to advise that my money is neither in my bank account or returned to me by check. They keep telling me they do not know why my money has not been returned and will be looked into and returned, it still has not I think a month is long enough. Here we are at XXXX/XXXX/XXXX and nothing, no money, no letter, no email. 
While I am here on this site I also would like to discuss another issue, in XXXX of this year I applied for the XXXX XXXX Chase card while trying to book a flight with promises of a {$50.00}  rebate off the fare when you click here. I was approved, but no confirmed flight or rebate off ticket. I called XXXX no confirmation and then Chase they told me I did something wrong and if I write and explain they would give me a {$50.00} credit after I get receive my credit card and book the flight. I wrote to them as instructed with my confirmation number, they wrote telling me they would not give me the {$50.00} credit as I did not have that promotion. I chalked it up to me doing something incorrectly ( which I did not think I did ) to create me not getting the {$50.00}. However, my sister who lives in another state who obviously used another computer recently ( XXXX XXXX, XXXX ) did the same thing with XXXX and Chase had the same exact experience she was approved but nowhere did it give her the flight or the {$250.00} off her fare. She knew nothing of my experience until she told me what happen to her. We both have jobs and work on computers all day long. She also called XXXX they told her she had no flights and Chase also told her she did something wrong. I think this is a scam now that she experienced the same thing. I think it is definitley worth mentioning. However, she did cancel the card as she was very upset. I wish someone would look into this I wonder how many people get stung?

Company response to consumer: Closed with monetary relief