Consumer complaint received 2016-12-27
Company: JPMORGAN CHASE & CO.
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I 'm here to write a claim about J.P Morgan Chase Bank fraud department. For two reasons:1. Customer services are extramely bad contain serious racial discrimination s to me and my wife. 2 : The Chase bank NEVER protect my account. A forged signature can withdraw money from my account AND Chase refused to help me get my money back! 

What happened : On XX/XX/2016 a check with {$6000.00} was withdrawn from one of my Chase join accounts xxxxxxxxx ( me and my wife 's name ). It 's fraud. Somebody stole my check book and forged my signature ( Based on the signature on my old checks ). But obversely the signature was neither my nor my wife 's. The check was cashed by a law office which has a STAMP shows office address and name on the back!!! As soon as I recognized that happened ( I checked my online banking app ), I called Chase fraud department ( XX/XX/2016 ) and made a claim. The Chase fraud department had very bad and racial discriminational services. They NEVER EVER contacted with me during the last 2 months processing time. And after 2 months " waiting '' on XX/XX/2016, I was told they denied my claim!!! They NEVER asked me for anything just denied my case!!!! 
1. When I called Chase on XX/XX/2016 and asked them why nobody in Chase ever checked the signature on a {$6000.00}? Did Chase have anything to protect customers ' account? I was told " No, Chase can NOT check every signatures and based on the last several months transactions on your account, you have written some checks with similar amounts so we just let it pass. " 2.Then the fraud customers service guy asked me to fill out an affidavit form and send back to them. I filled out every details and even goolged law office information based on the back of the check. My Chase banker and I have been faxing and mailing affidavit form to Ohio fraud department from XX/XX/XXXX to XX/XX/XXXX. Chase NEVER contacted with me to let me if they got my affidavit or not. I have to call them every 3 days. My banker faxed them 6 times. I mailed them XXXX letters and faxed 5 times!! I 'm an XXXX can be seen from my name. Some of the fraud department customer specialists did n't want to talk to me and put me on hold for almost 40 mins then hanged off. Some even lied to me that they received my documents on XX/XX/2016!!!! 
3. After faxing out the XXXX affidavit from me on XX/XX/2016, I called them and I was told they finally got it. With no response for about 5 days, I called them again. The representative guy asked me them want me to tell them if there 's any susceptive I could think of? I told them MAYBE it 's in my car and the cleaning guy stole it? Because I usually did n't lock my car when I parked in my house garage. Or MAYBE somebody else I could remember. Then I suggested them to contacted the law office who took my money to do the inspection. Because They took my money and of cause Chase should inspect them! They refused! 
4. EVEN MORE RICIAL DISCRIMINATION! On XX/XX/2016, after waiting for like 2 weeks, I called fraud department again to check my case status. The guy told me it was closed on XX/XX/2016 and the result was " Chase denied my claim for 2 reasons : 1. The check was stolen from my car which I should lock it and protect my check books. It 's my fault that I lost my check book 2. The signature is smiler to mine. ( Of cause it 's forged! The guy saw my old checks copies which had my signature ) '' During XX/XX/XXXX to XX/XX/XXXX nobody ever told me what happened to my case. I was trying to find if there 's any way I could reopen my case and I was told that 's final decision even I had police report. They refused to help and used my thoughts ( those MAYBEs I told them ) as notes for the conclusion. Then they put me on hold several times and refused to talk to me because I 'm an XXXX and not speak XXXX as their well. They NEVER contacted the law office. When I called back, I was only told I could n't get my money and that 's final decision.

Company response to consumer: Closed with explanation