Consumer complaint received 2020-03-11
Company: FIRST ADVANTAGE CORPORATION
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Incorrect information on your report
Sub-issue: Information is incorrect

Complaint:
I consented to a background check through First Advantage Background Services Corp. for potential employment by request of XXXX XXXX Company management. I received two emails at approximately XX/XX/2020 XXXX XXXX. from First Advantage. The first was a copy of my criminal report and findings and the second was to advise me there's a strong possibility that I would be denied for employment. After further scrutiny of my report I realized I had answered no to ever committing a felony offense which was correct. What I failed to understand was they were also inquiring about XXXX  as well. Once I acknowledged the discrepancy I attempted to make the correction but was prompted to message First Advantage and inform them of the mistake in order to make corrections. At the end of their email I was directed to wait for XXXX 's management to receive the report and reach out to me. Almost two weeks passed before I contacted XXXX 's to inquire as to whether I got the job. Never got a call back. I then decide to check my email again and there was another email from First Advantage on XX/XX/2020 stating that I was denied the job by XXXX 's due to my background report. Also specifying that First Advantage wasn't responsible in any way nor did they affect or make the decision to deny me employment and has no information regarding criteria for my denial. The next day I ventured into XXXX 's to speak with HR. They ( XXXX XXXX informed me that she has no idea why I was denied and that they had no part in the decision and aren't sure why I was denied by First Advantage. I explained that I'm concerned that the denial stems from the incorrect answer I submitted and that it was a honest mishap and it wasn't deliberate and proceeded to elaborate on the XXXX XXXX that appear in the report. XXXX stated that she doesn't understand how that would result in being denied employment based on the fact they're open to hiring individuals with a past XXXX  and that she will attempt to contact First Advantage not only to figure things out but also if I'm able to fill out another report with said corrections. It states in the Summary Of Rights that I have the right to dispute an inaccurate report and request an Individual Assessment that includes various documents to be submitted providing proof of ( Rehabilitation & Good Conduct letter, a written letter from a past employer with who 'm I worked for between when I was charged til present day, a certificate for completion of a drug/alcohol program, and a written letter describing how and why I was charged in that moment and convince the company as to why they should hire me. My complaint is I wasn't able to make an immediate correction before the report was sent out as claimed by First Advantage and also the fact that they specified they absolutely aren't involved in the hiring process whatsoever other than gathering the report and delivering it to XXXX 's HR. Yet I received a cautionary email from First Advantage predicting I would be denied and then over a week later another email informing me I was passed over for employment. XXXX 's managements 's position on the subject clearly states they had absolutely no hand in the denial and have no clue why First Advantage denied me and that in their opinion I should've been hired. I'm obviously not receiving accurate information from First Advantage nor was I even contacted to this day as to whether I was hired or denied or offered an explanation identifying what's being held against me. Here is just a few sentences from one of the emails I received from First Advantage quoting their position, " First Advantage Background Services Corp will not participate in any eligibility decision and will be unable to provide you with specific reasons as to why XXXX may choose to take an adverse action. ''

Company response to consumer: Closed with explanation