Consumer complaint received 2021-03-12
Company: Conduent Incorporated
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Greetinngs .... My issue is that this bank card who calls themselves Way2Go and use XXXX XXXX systems are stealing funds from people conclusively .... 
The way2go bank card is the designated card that the unemployment office designates as their official goto bank card, thats responsible for delivering your funds to you .... This way2go is not a very good bank because they dont even issue you a bank account number for your account ... So you can not wire funds in not out of it ... So its not even a real bank account then .... 
This account hinders you tremendously try to keep your money trapped with them and if you dont use the card ( which many places wont accept it for some reason ) there is no other way to utilize your own funds from the bank account your supposedly happy juju to have ... 
This bank has you on hold for literally hours on end to reach them. Most never have ... When my cards and iD got stolen from the Grocery Store it took me days to contact them and they system is very low budget so when I called the help number as i didnt have the number on the back of my card and it seems to be a secret almost .... 
I typed in my SS and pin and the machine told me I was wrong and wouldnt let me speak to any one ... the people were robbing my card and all I could do is watch because there were many false numbers the bank has to contact them knowing the machine denies you everytime no matter how right you are about your own social security number .... I finally found someone with a way2 go card and I said hey gim me that number on the back ... that number is unpublished and they try to hide it .... 
When i use that number only did my info work and I was allowed to speak to someone .... Because I waited til 3 in the morning to call them after just realizing their call center was supposedly open 24hrs .... 
Strange they never say that and thats how I reached them .... 
I stopped my own card finally by calling the number after and pressing buttons on the machine to stop the card ... 
I called them over and over that day to way2go and XXXX, They lied and said they didnt see that and thats impossible .... I made a complaint with Visa Corp as well And that was on day one .... I told Visa about them too and thats on record the day of the incident I went crazy tryna reach them and they know it ... but they are malicious ... There is no doubt about it .... 
Theres no telling how much money they have robbed from people by now .... Yet the bank does not want to give me the money they stole and acts as if I dont deserve to have my funds replaced ... They are very crooked ... they know their system is set up like that to not reach them yet they asking me questions like what took me so long to contact them ... I had 4 other card companies and an iD to worry about as well.. all stolen. .... And I was able to act fast enough with everybody except way2go. It took so long to reach them with a machine denying me my own identity to get thru .... it took me days to get to them but thats not my fault it is theirs completely yet, I finally used the machine to cancel the card before I spoke to them when I got the official number but I bet no one else can find it online now if they look. The number on the back of the way2go card is no where to be found online and all those other numbers tell you your info is wrong EVERYTIME .... This is no coincidence They are robbing people for their unemployment funds and they think they can do that by creating the most frustrating contact system I have ever seen in my life and I be traveled the whole World! With mummy XXXX XXXX XXXX on world tours, yet I have never seen a bank so sneaky and malicious to try and keep my little funds in their pocket .... and How dare they insinuate that after their investigations they came to the conclusion i dont deserve my stolen funds back in my account as if to insinuate that I did this to my self!? Well they have really screwed up with that assumption because I want to sue them for pain suffering and defamation of character and losses I incurred from their illegal behavior .... They will lose badly in court because I can prove a million ways that they are the malicious ones and that they are even more malicious than the actual thieves in question .... I explained to them that no matter how long it took me to get thru to THEIR messed up system that doesnt constitute a reason why the determination could be made that Im not receiving my funds ... And obviously they did NOT investigate like they said they did because the manager at the XXXX and the dates and times in my phone account history alone can easily prove what Im saying is all factual .... And I dont and never had the accounts they spent money at on my card .... They had my licenses to and all my information is on my licenses that will verify my cards because I am a legitimate person ... I have pictures of the charges here and these are the charges that i would never charge on my account yet they claim to have investigated and yet I believe that to be a lie or a scam ... I sent a picture 2 or 3 days after the incident where chase bank had overnighted me a new card already ... While the Way2Go people have a system set up for you to fail and loose all your money, knowing you can not reach those people and they know their other lines are phones and never let you though ... even after you give your correct info ... .smh .... I bet its probably so they can keep it for themselves Im sure .... it cant be on accident ... No one is that inconsiderable for the common sense of life, especially an adult Please help me ... My email on the account is XXXX .... My phone number is XXXX I am available anytime anyone were to have any more questions ... Thank you for your time and consideration because it is certainly so greatly appreciated indeed ... Peace ...

Company response to consumer: Closed with explanation