Consumer complaint received 2017-01-26
Company: AES/PHEAA
State: TX
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Don't agree with fees charged

Complaint:
On XXXX XXXX, ( 22 days after submitting my most recent payment ) I visited the FedLoan Servicing website to monitor my student loan. I noticed that I was the principal amount of my remaining XXXX accounts had been increased. There was n't ( and today, still is n't ) any correspondence indicating why the interest on my accounts increased {$58.00}. On the morning of XXXX XXXX at XXXX, I contacted FedLoan Servicing and spoke with XXXX , ID # XXXX for 72 minutes. During this time, I was provided with inaccurate reasonings as to why the interest may have been capitalized. Finally, XXXX stated that she will request for a review to be completed on my account to determine why the principal amount increased. I asked XXXX that I be contacted once there was additional information and she stated that this would occur. On XXXX XXXX at XXXX, I contacted FedLoan Servicing again to inquire about any updates on my account. I spoke with XXXX, ID # XXXX for 14 minutes. XXXX stated that my account was still being reviewed but she offered to look at my account to determine if she can assess why the capitalization may have occurred. XXXX indicated to me that there was no reasoning for the increase in my principal amount, based on her independent review. XXXX stated that she would leave the " review '' status on my account. On XXXX XXXX XXXX, I contacted XXXX again and was informed by worker ( I did not record name and ID, unfortunately ) that the review status on my account was removed with a note to inform borrower, ( myself ) if called that interest was capitalized because application submitted was to have payment recalculated, as opposed to re-certified as intended. I did not accept this response because I knew it was inaccurate and requested to be transferred to a supervisor. I spoke to the supervisor XXXX, ID # XXXX for over 30 minutes. XXXX initially stated that he did not understand why interest was being capitalized on my account as I re-certified my Income Based Repayment Plan which had not changed, in addition to my making large payments to satisfy the accrued interest on my account. XXXX later indicated that I was being charged interest from XXXX 2016. When I asked XXXX to explain why, he could not. I requested that my account be adjusted, but he refused stating that it will go into review. 

I am communicating this complaint at this time because I do not trust the worker/supervisor at FedLoan Servicing. I was told on XXXX XXXX and XXXX that my account was being reviewed. On XXXX XXXX, I was informed that it was no longer in review ( I was never contacted ) but a note on my account stated to inform me of information that was inaccurate ( explained above ). 

In the year of 2016, I paid off {$32000.00}. I have been working several jobs to afford to make such payments on my account. I no longer wish to burdened by this loan and the constant monitoring of my account in fear being taken advantage of. It is an insult to increase my loan amount, for no apparent reason, especially while I am working hard to eradicate this debt. 

In conclusion, my principal amount was increased and none of the workers at FedLoan has been able to provide an appropriate explanation as to why this occurred. Most importantly, my account is not being adjusted.

Company response to consumer: Closed with explanation