Consumer complaint received 2023-03-30
Company: PNC Bank N.A.
State: IN
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account

Complaint:
I previously filed a complaint on XX/XX/2023 regarding PNC Bank. The very next day XX/XX/XXXX I was contacted by XXXX so that she could hear exactly what was going on with the account. I expressed my concerns and the urgency of our account being back in good standards and our company not being able to receive any of the payments that are sent to us. I even informed her of the stop payments that were never placed on the account since XXXX. She told me she would need until the next day to make sure she could dispute all of the charges that were made on our account and provided me with her contact information. The next day XX/XX/XXXX I received a call from XXXX and was told that all disputes were denied and that she would go over the calls to see if she could assist me further. I asked if the stop payments were placed and she told me no. I was appalled, she didnt place the stop payments, the stop payment I submitted online didnt go through, and the several representatives I spoke with didnt submit the stop payments either. She told me she would reach out on Tuesday to provide me with an update and that I should be receiving some explanations in the mail. I didnt receive a call or email yesterday so today XX/XX/2023 I visited one of the branches located in XXXX XXXX IN. When I arrived a XXXX XXXX greeted me and asked what she could help me with. I explained to her that I needed to change my business bank account number because itll continuously being charged causing us to not be able to get out of overdraft and that stop payments were never placed on the account. I explained to her that I spoke with XXXX over the phone and that she was supposed to get back to me on Tuesday XX/XX/XXXX but I hadnt heard anything from her. She told me that letters were mailed out to our business in XX/XX/XXXX and asked had I received them and i informed her that I didnt. She told me the usual process is to close the account down and start a new one but she couldnt help me until the account was out of the negative and that I needed to reach back out to the corporate office. She read some of the notes out loud to me and scheduled an appointment for me to come back in next Friday and state hopefully everything will back on track by then. 
Previous complaint : On XX/XX/2023, I placed a stop payment for two separate amounts of {$440.00} and {$1800.00} through PNCs online business banking using my desktop computer. On XX/XX/2023, I noticed the amounts were still being deducted from my account. I reached out to PNC via phone and spoke with a representative, who informed me that the charges should fall off and if they still appeared the next day, to give PNC a call back. On XX/XX/2023, I reached out to PNC to speak with someone and was told by a representative by the name of XXXX that the transactions would reverse. If not, I would need to file a dispute. On XX/XX/2023, I called PNC to see if anything else needed to be done and to ask about the stop payments and was told there werent any stop payments on the account. The representative filed a dispute for one of each transaction and didnt provide me with any other feedback other than that PNC needs to investigate. The account has now been charged {$7100.00} from one company and {$5600.00} from the other company. No stop payment was placed on the XXXX either, and Im assuming that the account will continue to be charged. I called in again on XX/XX/2023, and received no help. The representative could only see two items that were disputed and informed me that they were still under investigation. We are continually having issues with being charged several times for many different transactions, including company utility bills and overdraft fees. The stop payments are still not in effect and we've exhausted all of our options and are needing help. With all of the confusion within the account, we believe it will never be in good standards, and we'll never be able to develop a great relationship with PNC.

Company response to consumer: Closed with explanation