Consumer complaint received 2015-07-29
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
I deposited over over {$10000.00} from my debit visa card with Bank of America, to a Brokerage Firm called XXXX, located in XXXX. I started having issues with fraud, lies & deceit with the Account Manager ( Named XXXX XXXX ) at XXXX and mailed all my emails complaining of the deceitful way she was handling my account. The Account managers name was XXXX XXXX and had promised to stay in contact with me each week before she did any trading. I asked her to trade very conservatively & to have a Risk management program to prevent my account from losing money. She agree to everything & things were going well until XXXX XXXX,2015 when she asked me to draw {$5000.00} from my Visa card that would be reimbursed within that month. On XXXX XXXX, 2015 she accepted bonus rewards without telling me and then She did n't call me for over XXXX weeks During this time i had no idea she had accepted bonus rewards money that locked my account from withdrawing any money. She violated our agreement and started trading recklessly with over 90 % of the {$16000.00} i had invested. She lost {$7000.00} the week I deposited the {$5000.00} dollars and i sent over XXXX emails complaining to XXXX about the way she was trading so poorly and reckless losing a great deal of money. XXXX sent me an email stating they would investigate this which was more lies & deceit from this Company. On XXXX/XXXX/2015 XXXX XXXX called me had told me I still had {$10000.00} still left in my account. She said if I signed a document from XXXX that said Fraud did not occur and that I made was trading actively, that I would be able to withdraw the remaining {$10000.00} still left in my account after having all the bonus rewards removed.I signed this document under false pretenses and the Lies stated by XXXX XXXX. The next day after i signed that document XXXX XXXX called me and told me that XXXX was closing my account and keeping all my money.I was outraged and sent a letter to Bank of America explaining everything that had happened. Bank of America was able to retrieve {$5000.00} of my money from my visa credit card but was not able to retrieve any of my money still in my account that XXXX said were profits I had made & they were keeping. XXXX never sent me any letter stating they were doing this & this was told to me over the phone by the XXXX called XXXX XXXX. I have tried contacting XXXX and my account is now closed and does not exist accord to them. Bank of America was trying to get back {$7500.00} from my account when I am rightfully due the {$10000.00} that was still in my account. I needed this money to help pay for the co-payments to have XXXX & XXXX XXXX DECEIVED ME & LIED TO ME COMMITTING FRAUD ON MY ACCOUNT.I do n't know anything about trading Stocks & XXXX XXXX was assigned to help me as she did all the trading. She Breached our verbal contract when she started trading using my money without speaking with me. She committed FRAUD WHEN SHE MADE TRADES WITHOUT CONSULTING WITH ME.. I NEVER APPROVED ANY OF HER TRADES MADE AFTER XXXX XXXX,2015. MY CASE NUMBER AT BANK OF AMERICA IS XXXX XXXX XXXX XXXX THE Document that I signed was signed under false pretenses. XXXX XXXX told me XXXX was going to sue me if i did n't sign that paper & she made other threats as well. My son is writing this letter because I am living on XXXX until I can have my XXXX. Sincerely, XXXX XXXX XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation