Consumer complaint received 2016-11-02
Company: Movement Mortgage LLC
State: PA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
I started the loan process with XXXX XXXX from Movement Mortgage, NMLS # is XXXX on XXXX XXXX, 2016 after I was referred to him through a potential seller who happens to be his friend. The process started off fine and everything was going smooth. As we got closer to the closing date which was schedule for XXXX XXXX, 2016, everything started to unravel. 
On XXXX XXXX, 2016, at about minutes after XXXX, XXXX called me at work stating that he needs me to sign the closing documents asap, which was the first red flag, because I was not given enough time to read through the documents, however seeing that he stated that it was n't the final document I went ahead and signed in a rush, On this day the appraisal also came back lower ( $ XXXX ) than what the property was being sold for ( $ XXXX ) and XXXX said he would have to do another appraisal because it was a flip home, however they would have to use the lower appraised value. My realtor then reached out to XXXX to let him know that she is currently in negotiation with the seller in reference to lowering the sales prices to the appraised value, but he ( seller ) insisted on waiting for the second appraisal to come back. 
On XXXX XXXX, after forwarding the initial CD to my realtor she realized that there was an additional {$5100.00} included in my closing cost that I would have to come up with additionally. Initially I had told XXXX that I would put down 10 % for my down payment which was $ XXXX. The contract that I had with my seller was that he would cover 5 % seller assist which would have covered my closing cost. I reached out to XXXX asking him why am I being charged an additional {$5100.00}. His explanation was I do n't have to come up with any additional funds ; I can just subtract it from my $ XXXX down payment. On XXXX XXXX, at this point we still did not receive the second appraisal. In the morning I called XXXX and he assured me that everything will be ok and he is 100 % sure that the second appraisal would come back at $ XXXX or more, because he is very close friends with the appraiser and he works with him a lot. He also kept pointing out the fact that the appraisal is not a factual value " ITS JUST AN OPINIONATED VALUE BY AN INDIVIDUAL ''. 
In the afternoon, when the appraisal came back, guess how much it came back for? What coincidence it came back for the exact value that XXXX and his friend/seller wanted it to be appraised for. {$250000.00} EXACT. 
My realtor reached out to me and told me that the seller will be cutting down my sellers assist and wo n't be providing a washer and dryer for me. I was very upset and I reached out to XXXX that he was very wrong to assume that I will be paying the {$5100.00} on my own, without allowing me to negotiate with the seller. After I expressed my frustration with XXXX and told him, I will not show up to the closing, he then called my realtor and this was his exact words to her : " Call your client and have her sign or else you will not get paid, She can afford to pay the difference because she has $ XXXX sitting in her account, MAKE IT HAPPEN ''. After she told him no, she will not do that, because she 's not working for him she 's working for me, he made her aware that he also is married to a realtor and he knows what realtors are supposed to do to get a deal close. According to my realtor his words were " XXXX you are out of line to get involve with your client financial payment arrangements, you are just her realtor ''. He then called me trying to build a case for the seller and explain to me that the seller is not making a lot of money off the property, and it 's only fair that I pay the difference and I should at least negotiate with the seller and meet him half way. He called and yelled at me, emphasizing how he did me a huge favor by making sure the loan close in a timely manner, and HE had to pay {$600.00} out of his pocket to do the XXXX appraisal

Company response to consumer: Closed with explanation