Consumer complaint received 2016-05-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
I am in Need of a Used Car. In the Process of Trying to get Financing, I Decided to Check My Credit Report to See Why My Credit Score was so Low. I Went to All XXXX Credit Bureaus and I got My Reports From Annual Credit Report. I had to File a Short Sale about 4 Years Ago on a Mortgage but Since that Occurred I have Always Tried to Pay My Debt on Time. To My Surprise there Were Several Accounts on My Report that Were In Collection that I had No Knowledge of. I was Never Contacted By These Institutions and I do not Owe this Debt. On the TransUnion Report, Item # 1- XXXX XXXX XXXX, XXXX # XXXX. I Lived in this Apartment Complex For a Year and I Paid My Rent on Time. When I Moved Out I Left the Apartment Clean and Without Damage. The Window Screen had a Hole in it when I Moved in which was Never Repaired. The Shower Head Continually Fell Off and Hit Me in the Head and the Kitchen Cabinets were Hanging Off Their Hooks. These Were not Damages that I Did. I Discovered this After I Moved In, and that is Part of the Reason I did not Renew My Lease. Poor Maintenance by the Property Managers. Item # 2- XXXX XXXX XXXX # XXXX. XXXX XXXX, this is the XXXX XXXX XXXX in XXXX, Georgia where I had Owned My Home. I Requested a Final Bill when I moved Out of My House. They Sent a Final Bill which I Paid in Full, Promptly. I can get Records of All of My Cancelled Checks from My Credit Union. They Never Sent this Bill to Me and They had My Forwarding Address. These Charges Are Not Mine. My Account was Paid in Full. Item # 3- XXXX, # XXXX. ATT. ATT Did Contact me about this Account and I Fully Explained My Position but They Sent the Account To Collection. I Ordered XXXX Internet Services, with a Home Bundle. The Service Man came out the Day of the Appointment. I Took the Day Off from Work to Be at My Home when He Came. After Spending Some Time at My Home, He Told Me that He could not Complete the Installation that Day because Some Additional Technical Work was Needed to Be Done. He Told Me that He Would have to Return to Complete the Job. I Waited Another Week for the Work to Be Done and ATT did not Deliver. I Decided to Contact XXXX XXXX and They had My Services Completed the Same Day. I did not Call XXXX back because I No Longer Needed Them and I could not Take Another Day off Work to Get Internet and Television. They Still Charged Me for a Job that They Did not Complete. Item # XXXX XXXX XXXX XXXX XXXX # XXXX. The Residences of XXXX XXXX is an Another Apartment Complex that I Lived in. I Moved Out on a Day that had One of the Worst Storms in the History of XXXX XXXX, GA. The Apartment Complex lost Electrical Power for the Entire Afternoon and into the Next Day. I Made Sure that All of My Belongings were out of the Apartment and I Cleaned in the Dark. The Next Day when I Delivered My Keys to the Management Office I Told the Property Manager of the Problems that I had, Not Being Able to See in the Dark, however I did My Best. The Property XXXX Seemed Very Sympathetic as I was a Good Tenant Who Paid My Rent on Time. I was XXXX not to Worry about it. I did not Pay a Security Deposit because Of My Good Credit Score. I was Never XXXX and Told that I Owed {$490.00}. I have No Idea of what These Charges are for as I had a XXXX Rent Balance. I always Paid My Rent by the XXXX of Each Month. I can Get Statements from My Credit Card Company to Show that I did not Owe Rent. They Apartment was Clean, with Normal Wear and Tear. Only the XXXX XXXX XXXX. They Had My Forwarding Address and Never Sent a Statement. I Saw these Negative Accounts on My XXXX and XXXX Credit Reports. I would Like a Clear Explanation and Documentation as to Why these Negative Items are Being Reported. I am also willing to Go to these Business for a Face to Face Meeting to Clear My Good Credit

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation