Consumer complaint received 2020-04-01
Company: The Law Offices of Gregory Alexandrides, LLC
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
This complaint if being filed after multiple attempts to explain and resolve a dispute with XXXX XXXX XXXX XXXX, currently being represented by the Law Offices of Gregory Alexandriades. In XXXX an agreement was reached by myself and XXXX XXXX XXXX  XXXX in which a payment plan would be instituted to resolve the balance of the account. The stipulations of the agreement were monthly payments would be due by the XXXX of every month and payments were to be paid directly to the legal counsel representing XXXX XXXX XXXX  XXXX and not to XXXX  directly. In exchange for timely payments, no interest or penalties would be assessed throughout the 12-month agreement and all payments made were to go to pay down the existing balance. In XXXX of XXXX, I received a statement from XXXX XXXX XXXX  XXXX for the XXXX upcoming assessment inclusive of the aging balance. However, the aging balance was accruing interest and portions of the monthly payment were going toward said interest which inflated the amount due on XX/XX/XXXX XXXX even though all payments were being made on time in XXXX. 
The Law Offices of Gregory Alexndriedes is  attempting to collect interest not granted under the terms of the agreement and has applied payments to said interest, therefore inflating the balance due for the XXXX annual assessment and the current balance due. They are now refusing to accept further payment unless I pay the full balance of XXXX inclusive of interest not permitted under the contract. 

On XX/XX/XXXX. I received a letter of Intent to file a lien for the outstanding balance of XXXX. On XXXX XXXX, XXXX. I had a phone conversation with a staff member/paralegal by the name of XXXX to dispute the debt and I made a request for the statement of account for the charges XXXX  alleges, the dates payments were made and the date in which interest was applied. On XX/XX/XXXX, ( XXXX ) emailed the attached statement of accounts. This statement of accounts is the exact statement provided by XXXX and clearly shows applied interest outside the terms of the contract. XXXX applied to interest on the first of every month and deducted XXXX-XXXX dollars monthly from each payment for interest. XXXX XXXX XXXX  XXXX were applying interest based on the date the collection agency was forwarding the payment ( roughly, 2 weeks after I had made the payment to them ) and not the dates payments were actually made. The dates XXXX  references on the ledgers are the dates XXXX XXXX XXXX   XXXX received forwarded payment by the Attorney, not the dates the payments were made to the Attorney. I've tried multiple times to explain the discrepancy to both XXXX  and the collection agency and offered bank records show all initial payments were, in fact, made, on or about the XXXX XXXX of every month, pursuant to terms of the agreement. However, they insist the full balance is due. 

On both XX/XX/XXXX and XX/XX/XXXX, I asked The Law Offices of Gregory Alexandriedes to provide verification of my payment dates as well as an explanation as to why the offices had issued 2 separate statements of accounts, after I pointed to the interest allocation and discrepancies on the statement emailed on the XXXX. To date, I have not received an explanation on either : the verification of dates payments was made, nor, an explanation as to why you have now presented another version statements of accounts that contradict the other and seem to remove and adjust the interest in the dispute.

Company response to consumer: Closed with explanation