Consumer complaint received 2015-03-26
Company: Infinity Capital Group
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
XX/XX/XXXXXXXX XXXX, California. XXXXXXXXConsumer Loan InvestigationTo whom it may concern, When you are ready to review the documents for this loan, we will mail copies upon your request. These loan documents have a timeline from XXXX XXXX through XXXX XXXX. Last monthly payment XXXX XXXX, XXXX the XXXX XXXX loan documents, written communications with loan company, and dealer information are available for review. There are XXXX loan purchase documents for this vehicle. XXXX for the loan company and XXXX for the dealership. A XXXX statement of the amount of this loan was sent by mail with a different amount owed. This vehicle loan was paid off in full on XXXX XXXX, XXXX the total amount due was XXXX the loan company stated that a check in the amount of XXXX was required to pay off the loan as there was additional charges. A check was written and mailed to the loan company with a letter requesting that upon receipt of final payment to contact parties and respond with a written reply of receipt and forwarding of documentation to parties. As of the date of this letter ICG FIN FUND LP aka 101 Auto Funding XXXX XXXX XXXX XXXX XXXX, California have not sent a confirmation. We have contacted parties by phone On XXXX XXXX, XXXX and XXXX XXXX, XXXX and spoke with XXXX XXXX who stated that she did receive the letter and check on XXXX XXXX, XXXX posted to the account XXXX XXXX, XXXX deposited to the bank on the XXXX XXXX, XXXX. As well as processing the XXXX notification to clear title of vehicle and that XXXX XXXX should receive a copy in the mail. XXXX XXXX again requested written notification of the receipt from XXXX XXXX by phone and she stated that she would send an email to XXXXXXXXXXXX to confirm that she did receive the documents required to pay off loan. XXXX XXXX has not received an email as requested. XXXX XXXX has not received the title signed off by lien holder in the mail to transfer to the XXXX. The California twenty day requirement of receipt of documents has not been adhered to by the loan company. XXXX XXXX, XXXX a request for the title signed by 101 Auto Funding LLC releasing their right of lien on the vehicle was sent certified return receipt XXXX. XXXX XXXX XXXX XXXX. This was recommended by the XXXX as they have no notification on record. If there is any other information that you require please contact at the email above or call XXXX please leave a phone number and contact person and I will return your call. 

XXXX issue is the company XXXX requesting that they be paid on this loan after they were informed on XXXX XXXX, XXXX and XXXX XXXX, XXXX by written notice as well as phone conversations regarding the matter and were informed to contact the true lien holder 101 Auto Funding LLC XXXX XXXX regarding any questions they might have, as their purchase of the loan was invalid. And this loan was paid in full. This company still believes that they are entitled to the loan on this vehicle and are moving forward with attempts to collect the loan or the vehicle.

Company response to consumer: Closed with explanation