Consumer complaint received 2016-09-09
Company: Credit Collections U.S.A., L.L.C.
State: WV
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I had a XXXX ( XXXX ) performed at XXXX XXXX XXXX in XXXX, WV on XXXX/XXXX/XXXX. At that time, a XXXX was given the XXXX to interpret. That group XXXX XXXX XXXX subsequently charged my health insurance {$300.00} for that interpretation. My health insurance provider ( HIP ) subsequently paid {$200.00} of that cost after determining that this was the negotiated discount that XXXX was expected to accept as payment ( i.e., a discount of {$99.00} ). The {$200.00} was paid to them XXXX by a XXXX savings account XXXX in my name that my HIP funds to pay for medical costs that are not otherwise covered under the terms of my health insurance coverage. Subsequently, I began to receive bills from XXXX for {$99.00} that stated that I still owed them this amount. Upon contacting my HIP, I was told by them to ignore the invoice, since I did not owe them XXXX any money. Subsequently, XXXX contacted a debt collection agency, Credit Collections U.S.A. of XXXX, WV ( CC USA ), and ( apparently ) asked them to collect this amount from me. Upon receiving the first letter from XXXX and attempting to discuss with them over the phone the point that this debt was not owed, I subsequently ( after no resolution with CC USA ) contacted my HIP, who contacted XXXX and spoke with a company representative. My HIP then got back to me ( via a phone conversation ) stating that XXXX now understood that a mistake had been made and that the debt ( {$99.00} ) was not owed. They XXXX further stated that they would contact CC USA. and advise them that they no longer believed the amount was owed. However, I continued to receive phone calls from CC USA about this assumed debt. Note that I never answered the phone calls, because I knew they were calling ( Caller ID ) and that they probably would not listen to my side of the story. Eventually, I called my HIP to see if they had ever heard back from XXXX regarding resolution of this issue ( between XXXX and CC USA ). This was in early XXXX XXXX. At that time, I was told by my HIP that they had contacted XXXX and were told that XXXX contacted CC USA, but that they XXXX never obtained a response from them ( CC USA ). They XXXX were going to try again, but requested 15 days to get back to my HIP with any response that they received from CC USA. XXXX XXXX, XXXX would have been 15 days, and I had been told by my HIP that they had a " tickler '' in their system to contact me with any response. Upon waiting until XXXX XXXX, XXXX, and not hearing from my HIP, I called them back. After telling them ( HIP ) why I was calling and detailing the issue, I was told that they ( HIP ) would contact XXXX and get back to me within 15 days. I told them I had expected resolution by now, but was told that " this is the way the system works '' ( i.e., we ( HIP ) have to contact XXXX ( again ) and give them an adequate amount of time to respond to HIP. 

I will upload several supporting documents : ( XXXX ) Copy ( XXXX page ) of the XXXX Reimbursement Account detail ( from my HIP ) showing that the {$200.00} was paid. ( XXXX ) Copy ( XXXX pages XXXX of the claims summary from my HIP showing the settlement of the original claim. XXXX XXXX ) Copy ( XXXX pages ) of a letter XXXX dated ( XXXX/XXXX/XXXX ) ( I believe, the second letter that they sent me ) from CC XXXX requesting payment. ( XXXX ) Copy ( XXXX pages XXXX of a ( potentially harassing XXXX letter XXXX dated XXXX/XXXX/XXXX ) from CC XXXX. XXXX XXXX ) Copy ( XXXX XXXX ) of a letter from HIP to XXXX stating that I was not to be held responsible for the {$99.00}. Note that ( XXXX ), ( XXXX ), ( XXXX ), and ( XXXX ) will be uploaded as XXXX document.

Company response to consumer: Closed with explanation