Consumer complaint received 2015-03-19
Company: TD BANK US HOLDING COMPANY
State: ME
Product: Money transfers
Sub-product: International money transfer
Issue: Other transaction issues

Complaint:
On XXXX XXXX, 2015 from my savings account at TD Bank located at XXXX XXXX XXXX, XXXX, ME I had an international wire transfer of {$3600.00} in XXXX funds to a bank in XXXX. The purpose of the funds were to pay for tuition of a student that was going to attend a prep school for college. On the TD Bank XXXX Outgoing Wire Transfer Form under Reference it stated : Tuition for the students name and his date of birth. The student had provided me with the schools account number, bank name and SWIFT account information in order to complete the wire transfer. The student obtained this information from a Financial Representative of the school. The name of the school is XXXX XXXX XXXX. ( See attachments ). The money was successfully transferred to the Bank XXXX XXXX into the schools bank account. During the week of XXXX XXXX the student advised me that in his discussions with the Financial Representative she had not checked with the Enrollment Department and had now told the student that the classes were full and he would not be able to enroll in the school. On XXXX XXXX, 2015 I went to TD Bank and asked them to initiate steps to have the funds returned. The bank representative said they would contact the TD wire department to request that the funds be returned to my account, reverse the transaction. The bank representative said the Bank XXXX XXXX may charge me for the wire transfer back to my account. According to a representative from TD Bank they advised me that the wire department had requested a return of the funds on XXXX XXXX, XXXX and XXXX however there was no response from the Bank XXXX XXXX. Currently I do not know if any other requests were made to the Bank XXXX XXXX for the return of the funds as I have been traveling and need to contact TD Bank for updated information. The Financial Rep. from XXXX school told the student that she was in contact with the Bank Manager at the Bank XXXX XXXX and requested the money be returned to the sender since the student was not enrolling into the school. On XXXX XXXX, 2015 after discussions with the Financial Rep. the student obtained a XXXX from XXXX. The XXXX states in part that XXXX rejected the {$3600.00} XXXX dollars that was sent by international wire into the XXXX account at the bank for the tuition for the student, as the student was not enrolled in the school. On XXXX XXXX, 2015 the student also took a copy of this XXXX to the Bank XXXX XXXX and provided the document to the bank manager. The student also sent this XXXX to me via email and translated the document from XXXX into XXXX. ( See attached ) TD Bank reps have advised me that this matter will be closed within 60 days beginning on XXXX XXXX when I requested the funds be returned to my savings account. TD Bank reps have stated all they can do is have the wire transfer department continue to request the return of the funds, but that if the Bank XXXX XXXX does not return the funds, there is nothing they can do. Basically TD Bank reps are saying that after 60 days I 'm out of luck if the Bank XXXX XXXX does not return the funds.

Company response to consumer: Closed with explanation