Consumer complaint received 2021-08-10
Company: Experian Information Solutions Inc.
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX  XXXX - This is a complaint against the timeshare XXXX XXXX XXXX. We spoke with their people XXXX XXXX - XXXX & XXXX XXXX - Mortgage Officer, both were introduced as mentioned rather than a salesperson & claimed not to work on commission. We were told we're making a good financial investment because we can actually make money from it by renting it out to people thus earning us rental income. They said resale value would go up & it has some tax benefits similar to owning a second home. They enticed us by telling us we will never have to pay maintenance fees again & promised things would be positively different each time things got worse. They had our IDs during the process, they offered gifts such as cruise, frees stay & discount tickets. We felt pressured & rushed when they said it's our last chance at the lowest price. We were required to attend for 2 hours. We arrived at XXXX and left at XXXX. The pressure to buy was extreme, and they would not take no for an answer. My wife and child were starving. They told us nothing but lies. I can not even believe this process is legal. We did not get to read the contract, XXXX only went over the parts that needed signature. They mentally break, physically starve & confuse you. They basically make you feel like a bad person if you do not buy the timeshare. We felt we're being given a special opportunity to get this, saying they needed " corporate '' approval in order to grant us the price being offered. They didn't even allow us to read & fully understand the contract. One more problem was that I wasn't made aware of the cancellation process, They didn't even proactively educated us as to how many days to cancel. We've experienced financial difficulties due to this timeshare, in XX/XX/XXXX, lost of source of income due to job loss. I called XXXX and they denied my request to cancel my contract or buyback the timeshare. During their high pressure sales pitch, XXXX XXXX addressed my concern about possible job loss. At which point, XXXX convinced us to pay an extra fee to cover unemployment. XXXX promised us XXXX would take back the timeshare if at any point we were unhappy or wanted out, even if there was a balance on the mortgage, but this never happened even we paid extra fee for it, they lied to us & we were simply defrauded by them. During the same phone call, after refusing to cancel our contract, I inquired about how the unemployment process works since I paid for that option, I was never given assistance for it, they were very unsympathetic & told me to go read my contract. We are a 1-income family, & the loss of that job is stressful for any family. We explained our situation to the other companies we did business with, provided them our proof of unemployment and all of them worked with us, except for XXXX, only XXXX refused to provide assistance or work with us regarding unemployment. This caused serious financial stress, caused serious stress on the mental and physical health of our entire family. This stress only worsened my XXXX XXXX, with the XXXX XXXX XXXX leading to XXXX XXXX causing serious relationship problems. Additionally, my daughter 's medical condition is requiring some XXXX  XXXX in XXXX of XXXX. With all of these factors in mind, we are needing to cancel our contract to focus on paying the necessities. This timeshare has a big effect on our monthly budget. We were simply defrauded and lied to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation