Consumer complaint received 2017-01-21
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
I have been a customer of Bank of America for over 30 years. I went into the location at XXXX XXXX XXXX XXXX, XXXX, TX on XXXX XXXX, 2016. My brother and sister-in-law went in with me into the bank so that way I could check on my account and withdraw some funds, and possibly either close the account or remove my son as a signer. I do not want to go into detail about my situation, but the family had opened XXXX cases against my son for elder abuse. So in an effort to be proactive, I brought in a letter from my doctor dated XXXX/XXXX/16 stating that I was clearly competent times XXXX, and perfectly capable of managing my own affairs. I also brought in the paperwork to show that I had revoked my sons POA as well just in case the bank needed to see that paperwork. 
The Financial Center Manager, XXXX XXXX, took us into her office. She looked at my ID, asked me for my social security number, and pulled up my account. She did n't look at the paperwork that I brought in and acted as if it was meaningless. So I asked for {$500.00} and a recent print out of my accounts, which she provided with no questions asked. But then when I asked about removing my son from the account or withdrawing more funds, she left the room and was gone for 15 minutes. XXXX then returned with her assistant manager ( XXXX ), and told me that they called my son XXXX, and that they would NOT give me any more information, statements, would not withdraw any more funds, or perform any other transaction for me. 
In fear for my safety, my brother suggested that we leave as soon as possible since XXXX now knew my whereabouts as a result of the phone call that XXXX made. We called my niece, who is a XXXX in XXXX, and told her about the illegal treatment we received. She immediately got on the phone and tried to contact the District Manager, XXXX XXXX, but he did not answer the phone. So she sent him an email informing him of what happened. Well, as XXXX would have it, we stopped at the next Bank of America that we could find, and XXXX was there. XXXX told us that he was aware of the situation and received the email, but that he could not release the hold that XXXX XXXX had placed on the account. He looked over my paperwork and assured us that XXXX would take care of me the next time that I went into the office. I am not sure why he could n't have taken care of me, which was NOT right. 
My niece flew down from XXXX to go with us to the bank to withdraw at least my Social Security deposit, but XXXX had deleted the hold and gave all of the funds to my son on XXXX/XXXX/16. Why did she give it to him on XXXX and not me on XXXX? This was a joint account and the funds going into the account are all mine. My right were violated! Of course, he is stating I am incapacitated, but there is NO court order and as you can see, I am quite competent. There is no reason that those funds should not have been given to me on XXXX/XXXX/16. I believe XXXX XXXX must have been bribed because what she did was illegal!! 
My privacy was violated, my money was stolen with the help of XXXX, and I want my money back or I am filing a lawsuit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation