Consumer complaint received 2017-05-06
Company: JPMORGAN CHASE & CO.
State: DC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Without warning, concrete reasons given or the ability to discuss the issue personally, Chase closed my credit cards accounts.     The only reason they stated is that a new risk assessment showed that they would not want to continue doing business with me.     - I am a Chase costumer since four years.   - I have never missed a payment with  Chase  or any other bank.   - I had never high outstanding debt or delinquencies with Chase or any other bank.   - I have always paid my annual fees on my credit cards.   - My  credit score  is in the high  XXXX .   - I have a steady, good, secure income.   - My communication with  Chase  was always cordial and integer, on all channels.     But despite this flawless record,  Chase  suddenly decided to close our relationship entirely without the tiniest endeavour to treat me like a valued costumer.     At first I thought my card was blocked due to fraud alert. So I reached out the Chase via secure message on  XXXX   XXXX   2017.      This is the response I got three days later : " Hi, Thank you for reaching out to us. Please contact us at  XXXX  from  XXXX   XXXX  to  XXXX   XXXX  ET to discuss circumstances surrounding your account.       Sincerely, '' Using " Hi '' as a greeting is not very cordial. Anyway, I called the number and spoke to a CSR who made unequivocally clear that Chase is not willing to discuss the reasons that led to the shutdown or revisit the decision. Several times I asked what I have done wrong, but her answer always was that she can not discuss specific reasons. Instead she read from a script that Chase always has the right to review accounts.     That is fine, but without any wrongdoing on my side and without comprehensible reasons this decision seems like abuse of consumers and their rights.     My theory is that  Chase  deemed my business not worthwhile, because due to my responsible handling of credit I usually do n't have to pay interest or fees other than annual fees. So I am being punished for good behaviour.  Chase  wants to earn money with me and if the revenue is not high enough they want me nowhere near their products.     I assume that the new check of my credit file came about after I was approved for  XXXX  new Chase credit cards. I was approved for the  XX/XX/XXXX  card on  XX/XX/XXXX  with a credit limit of {$7000.00}, which I intended to use for the activities of my small business, which I have on the side. And I was approved fo r a British Airways Card  on  XX/XX/XXXX  with a credit limit of {$22000.00}.     I have to stress that I was solicited several times by Chase via email and mail to apply for for both of those ( and other ) credit cards. I know that I already had  XXXX  other personal und business Chase cards, for different reasons, mostly because as someone who travels a lot professionally and privately it makes sense to carry loyalty cards from my most frequented brands. Something they let me know regularly on all kinds of marketing channels. Many of those cards happen to be issued by Chase.     Had I know that another successful approval - with a much higher credit limit that I ever had and ever needed with Chase - led to a total shutdown, I would of course have refrained from applying. On the other hand, the complete automation of the process gave me no chance to discuss the product and my needs personally.     But even if a check of my case led to a new risk assessment for whatever reasons, Chase would have needed to at least ask me for additional information in order to give me a chance to make my case. Instead they opted to make a drastic cut.     I am confident to have strong reasons to complain about this kind of business behaviour. I am also convinced that Chase brakes the law with this demeanour, but since I am still interested in a continued good business relationship, I 'd rather find an agreement instead of testing my case in legal proceedings.

Company response to consumer: Closed with explanation