Consumer complaint received 2016-07-21
Company: Credit Protection Association, L.P.
State: FL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I have a XXXX account # XXXX. Back in XXXX my bill of {$250.00} was paid by a second party roommate directly from her checking account. My roommates name is not on the account. The payment was never posted to my account. We immediately started the process to locate the payment. We sent proof of payment via bank statements and signed notarized letter from the bank stating the transaction number, the tracer number, the amount and date it was sent electronically. We hand delivered, mailed, faxed, and emailed all proof of payment on many different occasions. We continued to be told the payment was being reviewed. The bank sent a " train '' document directly to XXXX accounting department per their request via fax. After months of not seeing a credit to my account, I started to receive collection calls. I immediately contacted the collections department with my concerns. My service was indeed interrupted. After speaking with several collections reps and customer service reps, I was advised the collections department was n't made aware my account was in dispute. My service was restored. A few more weeks went by and still no credit to my account. At this point I hired an attorney. The attorney sent a Letter of Representation to XXXX which they acknowledged. My attorney re-submitted all of the proof of payment documents to XXXX accounting department. At this point it was found the payment was sent to XXXX XXXX in error. Apparently XXXX XXXX is the parent company of XXXX. The bank account the payment came from is located in the XXXX. When the auto pay was set up, it was set up using the incorrect cable company address. While I take full responsibility for this error, we also showed proof that the front of the check showed the correct account number. The check was never returned to the maker nor were the funds refunded to the account. The attorney was in contact with the XXXX XXXX accounting department. They advised in writing a refund would be sent via paper check and sent to the attorney. This refund check was never received. On Friday XXXX XXXX, 2016 the attorney sent another certified letter to XXXX XXXX requesting an update. In the meantime, I have received dozens of collections calls from XXXX attempting to collect this debt. It is important to note I have continued to pay any current balance owed. The attorney also wrote to XXXX reminding them I was disputing the account and I was represented by an attorney. the collection calls have continued as of the date of this complaint. On Friday XXXX XXXX, 2016 my attorney received a letter from a company called XXXX. The letter states that a buy out took place and they are now the parent company for XXXX and XXXX. The letter states all correspondence will need to be sent to XXXX. I am extremely frustrated with the responses from XXXX and XXXX XXXX. The continued collections calls are a violation of the FDCPA. Please help me resolve this matter. It has now been nearly six months since payment was sent

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief