Consumer complaint received 2022-12-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
This issue is about being double charged, being charged overdraft fees, having multiple inaccuracies on statements, being charged for services that I never agreed to, and having debts that have been affecting my credit still to this day. In winter of 2019 I had sent a friend XXXX dollars on XXXX. Several days later the same transaction came out of my account again. This wasnt the first time that this has happened, and it wasnt the first time I mentioned it to support. I would be charged and then charged again at a later time. I would literally watch the money come out of my account, the money would never go back into the account, and then it would come out again at a later time. The banks would describe the cause of this from being the different times the card company, the bank, and the merchant use to post the transaction and clear the transaction. I actually seen this multiple times, but this one XXXX dollar transaction was what caused me to be the most concerned. Bank of Americas explanation would never correlate to the reality since as I mentioned I would watch the money come out of my account, in real time, after days of not using my card. I say this because along with being doubled charged countless times, their other explanation would be the because of the different merchants and when they post the transaction. I always watched my account very closely, and the transactions always posted immediately after the transaction. Dates and times of transactions would than become out of order, in an order that would always benefit the bank. They would do this so that if for some reason I went over my limit, which shouldnt even be possible in the first place, since I was never able to exceed my limit, I would than be charged overdraft fees. This happened countless times and reviewing statements will be very hard to even point it out since it was several years ago. There is also multiple errors with merchant name labeling, where there will be minor spelling changes and abbreviations, in which the normal person wouldnt think twice, that something wasnt right. Most of the time it will show the same merchant that I used, having different labeled names for different transactions. There is obviously reasons for this, and when you take into account the anomalies that have happened with my account, its easy to predict why the bank does this. From what I understand, the bank is suppose to put the literal name of the merchant, or processor on these transactions, but the rarely ever was the case. The main reason Im making this complaint though is because my account was overdrawn a significant amount for an extended period of time. When I finally got the money to pay the money back that I owed, I had called the bank and without notice they stated they have already closed it. I found this not only frustrating since one of the main reasons I didnt pay the money was because there were multiple fees that I wasnt even suppose to be charged. I had instances where very helpful support members systematically went through and corrected errors for me, and instances of leniency, but again the majority of the time they were straight up errors. So, without notice, they shut down my account and on top of it they said that I owed them over XXXX dollars. I went into a branch to ask them for a statement, but they could not produce one that actually calculated that number. I even mentioned this to the employee at the branch, after she produced to me the statement, and it lacked the information that I needed, to fix this supposed debt. The latest letter from them states now that I only owe them XXXX dollars. They are saying I owe on a safety deposit box that was closed years ago. I gave them the keys and closed my account, while my account was positive and was still opened with them. So the amounts of money I owe are changing and they cant even provide a statement that calculates this for me. This box was closed long ago before my account was even closed. I also enrolled into a Bank of America class action lawsuit and was never compensated. I explained my situation stating that on top of the overdraft fees, they were double charging me and mentioned other things in this statement. Ive never been able to even speak to any lawyers regarding the matter. Many of these fees and transactions literally dont even make sense, and what they have claimed against me does not make sense. Another huge issue is that these statements do not even show what your balance was at the time of the statement, giving the bank so much room for error and adjustments. The documents I provide wont have the XXXX dollar transaction that I mentioned, but I know for a fact that it happened. The persons name was XXXX and it was through XXXX. I can not find the documents at this moment, I have them, they exist but I just no if I dont submit this now its going to be difficult to ever get to it and its just to worry some. Please get a copy from Bank of America, as well as they other debt collection documents they have sent me because this one they sent me recently does not match the barnacle of the last one they sent me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief