Consumer complaint received 2023-06-27
Company: Thaxton Investment Corporation
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Denied request to lower payments

Complaint:
They financially exploited a XXXX XXXX XXXX XXXX XXXX Veteran with a XXXX XXXX XXXX sold me a truck that feel apart in 3 weeks I am writing to bring to your attention a distressing situation that I have been enduring with XXXX XXXX XXXX  XXXX, and I kindly request your assistance in resolving this matter. 

On XX/XX/XXXX of last year, I purchased a vehicle from XXXX XXXX, hoping to replace my current one due to its aggravating effect on my XXXX XXXX. I specifically expressed my concerns about my XXXX to the dealership, explaining that my shoulder dislocates when attempting to turn the vehicle. The sales staff assured me that they would contact me in a few weeks when the truck I reserved online became available. However, it has been almost six months, and every time I visit the dealership, they continually delay the process, leaving me unable to drive the vehicle I purchased. 

Moreover, the financial burden of this situation is overwhelming. I am paying {$900.00} per month for a XXXX XXXXXXXX XXXX XXXX, with a grand total of {$62000.00}, although its MSRP is only {$38000.00}. All I initially wanted was a more affordable truck that would suit my needs. Shockingly, the dealership still has the truck I requested in stock, exacerbating the frustration and sense of exploitation I feel. 

In addition to these issues, I recently discovered that my tag information is incorrect and not showing up on the DMV website. It seems that they have mishandled my paperwork and neglected to rectify the situation. Furthermore, despite claiming to support veterans, this dealership has significantly damaged my credit, taken advantage of me and my wife, and subjected us to a series of unscrupulous practices. They engaged in a bait and switch tactic, altered the deal without my consent, failed to provide accurate payment information, and misled us regarding the trim level of the vehicle. 

Throughout this entire ordeal, I have been treated with disrespect and disregard for my status as a XXXX veteran. I have invested an extensive amount of time and effort, enduring a six-hour wait at the dealership while they made unauthorized changes to my credit and ultimately informed me that they couldn't fulfill the agreement. As a XXXX veteran, this treatment is deeply distressing, and I am left with no choice but to seek resolution through the FTC or media outlets if the dealership does not address these grievances promptly. 

I implore you to intervene on my behalf, as the actions of XXXX XXXX XXXX XXXXXXXX have gone beyond mere incompetence and have ventured into potentially fraudulent territory. Their conduct, from the bait and switch tactics to the deliberate price inflation and false advertising, is reprehensible. This situation has caused significant financial and emotional distress for me and my family, and I believe it is crucial that swift action be taken to rectify this unjust situation. 

I kindly request that you direct your attention to this matter and take appropriate steps to ensure that XXXX XXXX XXXX XXXXXXXX addresses these issues, provides suitable compensation, rectifies my credit, and fulfills the original agreement for the XXXX XXXX I initially requested. Your intervention in this matter would be greatly appreciated and would help restore my faith in fair business practices and consumer protection. 

Thank you for your time and attention to this urgent matter. I look forward to a swift resolution and remain at your disposal should you require any further information. 

Sincerely, XXXX XXXX XXXX Call/Text : XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation