Consumer complaint received 2017-03-24
Company: WELLS FARGO & COMPANY
State: CA
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
On XX/XX/2017 I went into the Wells Fargo XXXX, CA branch. The banker XXXX XXXX XXXX initiated a wire transfer of {$2500.00} that needed to go to my fianc in XXXX XXXX. On XX/XX/2017 the funds were released from my account. I showed my fianc the information on XX/XX/2017 and he brought to my attention that the banker did everything incorrect because XXXX did not include my fiance 's account number or his name. On XX/XX/2017 I went to the bank and spoke with XXXX about the issue, he then called the wire transference to have it amended ( corrected ). I asked if he could print me out of a paper of the correction so that I could make sure everything was correct but he was very rude and refused to do so. Then I was told it would be there the following Monday. The next day, XX/XX/2017 I called the wire transference to make sure everything was accurate, their phone number XXXX and spoke to a representative. I found out that when the banker did the amendment he input the incorrect account number. So I had to have the account number corrected. That same day I rushed to the bank because my fianc showed the original document to his bank and his bank told him that transfer is missing information.The missing information was for the intermediate bank. Once again, XXXX and another banker XXXX XXXX had to do an amendment. Again he refused to print me out the corrections. I asked how I will get my money back if it is not there on XX/XX/2017 because he was always making mistakes and now I do n't know where my money is. He told me that they could credit my account for {$2500.00} by the time I leave in XX/XX/XXXX. On XX/XX/2017 I went into the branch to speak with a branch manager because the money was still not available to my finance even after XXXX guaranteed me that it would be available on XX/XX/2017, I wanted them to credit my account just like XXXX promised they would. I asked for a branch manager and instead another banker came, XXXX XXXX. He called the wire transference team to locate my money. No one knew where my money was, which is completely crazy and suspicious. XXXX then brought over the servicing manager, XXXX XXXX. She was was very rude and dismissive. She spoke with the wire transference team and they put a trace on my money. She also kept avoiding my questions about crediting my account, even though XXXX said that they had did that become and XXXX promised they would also. XXXX said it would take 2 days for them to track my money and said she would update me. I received XXXX phone from her when she said she would call me frequently with an update. On XX/XX/2017 I spoke with a supervisor at the wire transference, XXXX who refused to give me her last name so that I could follow up with her directly about my transfer. She told me that the information from the latest amendment did not have my fiance 's name or account number. So ANOTHER amendment had to be done because everything was incorrect AGAIN. I then called the corporate branch in XXXX XXXX, CA. I spoke to a representative who was VERY rude and offered no help to my solution. She would n't even let me speak to her supervisor. I then spoke to someone at the executive branch and they flat out told me they could not help me and that I would need to speak with the regional manager for my area. I asked for his contact information and the lady said his name was XXXX XXXX and his phone number was XXXX. When I called the number it was wrong and for a completely different company!! It was for XXXX XXXX and XXXX XXXX. I have been getting the run around for nearly three weeks now. I am aware of Wells Fargo fraud scandals. I am concerned that this may be another act of fraud from Wells Fargo. It is concerning that no one in Wells Fargo knows where my money is and will not offer any help at all. This is the worst bank ever

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief