Consumer complaint received 2015-08-20
Company: JPMORGAN CHASE & CO.
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Dear cfpb ; My bank account was recently shut down after I made a series of complaints regarding XXXX ( detailed below ) and XXXX complaint regarding delayed processing of Payment by XXXX for a service that promised " instant payment '' ... .The delayed processing of XXXX payment and my dispute of it was wrongly recorded by Chase as " unauthorized person accessing my XXXX account ''. Chase reported suspected fraud on my XXXX account and not only froze my assets with Chase, but froze my assets with XXXX as well. I feel that I have been defrauded by XXXX and Chase Bank and my account was shut down in retaliation for legitimate complaints. I had my account in good standing since XX/XX/XXXX. Furthermore, the Chase accounts terms should have been grandfathered to the terms they were opened under while it was XXXX, prior to a series of acquisitions and take overs, but Chase has " lost '' the original terms of the account and transitioned it to terms and an account more favorable to Chase. 
Can you please investigate? 
Dear FCC ; I purchased a new XXXX in XX/XX/XXXX. Within 2 weeks it displayed a known bubble defect. I tried to return the phone. Now, mid XXXX, almost 4 months later XXXX offered to send me a new refurbished phone. ( see FCC complaint # XXXX ) I could not go 4 months without a phone so I had already purchased a new XXXX. ( Their offer to replace a phone that was defective at the time of purchase with a refurbished model is not a fair or reasonable offer due to the great delay in processing and the fact that I had to replace the phone in the interim. I do not want or need XXXX phones. ) I was promised XXXX service. I was immediately troubled with numerous dropped calls within the first two weeks. I made numerous calls to technical support, then followed XXXX instructions to go to the store for assistance. At the store, employee XXXX spend XXXX and a XXXX on the phone with technical support, pretending to be me, which is what she said they had to do. She and the other employee at the store told me that a tower was going to be constructed by the XXXX XXXX by where I lived and showed me that they too were only getting XXXX bar and no XXXX service. They said the area affected was XXXX to XXXX XXXX. 
XXXX suggested that maybe I needed more memory on my phone. I later purchased XXXX memory, but my calls continued dropping and I continued calling technical support. Although they repeatedly promised to escalate my complaint, the calls continually disconnected when they told me they were transferring me. Customer service informed me that there was a tower in my area that was almost completed. When I suggested that perhaps construction might be interfering with coverage, they admitted the tower they had claimed was almost completed had not yet begun construction. 
The representative promised me a credit for service for XXXX and XXXX which would be {$110.00}. In XXXX, although my account was auto deducted {$55.00} for phone service, XXXX cut off my phone service. I then attempted to XXXX my phone number to another carrier. XXXX refused to release the number. They claimed I had not paid the bill, which had been paid by auto payment the day prior. I had a job interview on the phone that morning so I paid the bill under protest so as not to miss my job interview. By this point, it was clear that my phone now had XXXX memory, when I traveled to XXXX or XXXX I received XXXX and XXXX bars of service, but upon returning home to XXXX and XXXX I still had no G service, XXXX bar and my calls continued to drop. 
I traveled out to XXXX and had no coverage for XXXX days and was lost in a forest fire area due to loss of GPS service and complete cell phone coverage. I had none of the service promised an

Company response to consumer: Closed with explanation