Consumer complaint received 2017-05-12
Company: WELLS FARGO & COMPANY
State: MD
Product: Mortgage
Sub-product: VA mortgage
Issue: Trouble during payment process

Complaint:
I received an escrow review statement from  Well Fargo Home  Mortgage dated  XXXX   XXXX ,  XXXX . It offered  two options 1 )  pay shortage over 12 months or  XXXX  pay the shortage amount. I called  Wells Fargo several time asking how much to pay to keep my mortgage payment the same. The amount I had to pay to keep my mortgage payment at {$1300.00} was calculated by Wells Fargo  to be {$43.00}. I mailed check number  XXXX  dated  XXXX   XXXX ,  XXXX  to  Wells Fargo  and it cleared my financial institute on  XXXX   XXXX ,  XXXX . The continued payment of {$1300.00} was to take effect  XXXX   XXXX ,  XXXX  and be effective for 12 months.  Wells Fargo  sent me an email stating my  XXXX   XXXX ,  XXXX  mortgage payment was short. I did not have to read the email to know what it said. A few days later I received in the mail, dated  XXXX   XXXX ,  XXXX , the mortgage statement from  Wells Fargo  for the payment due  XXXX   XXXX ,  XXXX . The Current payment due increased to {$1300.00}, the amount due if I chose option  XXXX  on  XXXX   XXXX ,  XXXX . I have a letter from  Wells Fargo , dated  XXXX   XXXX ,  XXXX , indicating the check I wrote for {$43.00} was received and for the next 12 months my mortgage payment will remain {$1300.00}. The check for {$43.00} cleared my financial institution 21 days before  Wells Fargo  acknowledged receipt on  XXXX   XXXX ,  XXXX . I now have received another escrow review statement from  Wells Fargo , dated  XXXX   XXXX ,  XXXX , stating my escrow account has a {$110.00} shortage. I understand that Escrow accounts must remain no lower in balance than  two monthly escrow payments which is based on the prior years tax and insurance payments. It is an estimate. I am tired of Wells Fargo changing my monthly payments and wish for the remainder of my payment to be {$1300.00} and be automatically transferred from my financial institute to my mortgage with Wells Fargo.  Once a year I would like to make  one simple payment for the shortage of the escrow account, my payment remain {$1300.00}, and not have to make dozens of calls to Wells Fargo. Finally I want Wells Fargo to compensate me for my inconvenience and time I wasted on this issue. Please have Wells Fargo  consider this math.   Taxes and Insurance paid  XXXX  - {$3500.00} {$3500.00} divided by 12 months equals {$290.00} monthly escrow payments.   Escrow account projection is from  XXXX   XXXX  to  XXXX   XXXX .    XXXX  is the month with the least balance and is the tenth month of the projections.    XXXX  balance minimum is {$580.00} if no escrow shortage payment is made.   I have paid the {$43.00} escrow shortage  Wells Fargo  said I needed to pay to keep my Monthly Payment at {$1300.00}. This should have been the end of it.   Continuing with the simple math ...   I offered to pa y Wells Fargo {$75.00} to keep my payment the same but Wells Fargo i nsisted my calculations were incorrect and that {$43.00} was the correct amount.   Below is my calculation : Payment Expected Projected Required Date Escrow Payout Description Balance Balance  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  Property Tax  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  Property Tax  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  Insurance  XXXX   XXXX  The  XXXX  balance will have a {$75.00} shortage (  XXXX  )  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief