Consumer complaint received 2017-04-28
Company: ALLY FINANCIAL INC.
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
On  XXXX  I went to "  XXXX   XXXX  's  XXXX   XXXX   XXXX   XXXX  '' dealership in  XXXX   XXXX , California.   I was sent there by a friend of my uncle who claimed that because he knew the sales manager, I would get a good deal.      1. My credit sc  XXXX  is  XXXX . I 'm a   1st time buyer, never had any loans, perfect payment history on two credit cards.
2. The Dealership general sales manager,    XXXX   XXXX  welcomed me and my partner in his office on arrival.   We started talking and I told him I was applying for a pre approval through  XXXX   XXXX   XXXX  and I was approved fo r 54k. H e said that we are not going to do it with them, but with a company called   Ally, because they are more likely to approve me, being a first buyer, even with my credit score.
3. First offer for a 3 year lease, 12000k miles a year, on a 49500 $ MSRP car : 7500 $ down  , 650/mo.
Second offer, after pretending it 's the best he can do : 7500 down, 580/mo.        4. At that point I showed him a text message from a friend 's friend, that says he can get me the same deal for 2500 $ down and 509/mo.   XXXX  left the office.      5. About five minutes  later, before  XXXX  came back, I 'm getting a call from my uncle saying he is very disappointed at me because his friend called and he is furious about me asking anothe  r ( what I then found out ) broker.
6  .  XXXX  came back with last offer   : 2500 $ down and 495 $ a month. I said I want to make it 5000 $ down and reduce my monthly payment accordingly. He said ok and started the paperwork.
7. We moved to the of  fice of  XXXX   XXXX , which I think is the finance manager.  XXXX  was very smiley and everything went very smoothly as long as I was signing papers.      8. I then saw on one of the pages the figure 6. 5 %. I asked  XXXX  what is this and she said it 's the interest rate, which equals to  XXXX  money factor.      9. I aske d  XXXX  : " is this a good rate for my   credit score? '' She replied : " yes, it 's a pretty good number ''. For them.
10. I was frustrated, tired, and pressured to get a car. A month before that my old car has been totaled and by now I was already paying a week of rental car after the insurance paid their pa  rt.  XXXX  knew that from the guy who sent me to him. I needed the truck for work. I 'm doing gates and garage doors repair and the car I got from insurance  XXXX  me from working.  XXXX  knew that as well.      10. I signed the deal, and there it is : Car i s a   XXXX    XXXX   XXXX   XXXX .    XXXX  miles, 36 months.   Gross capitalized cost :  XXXX  $ Capitalized cost reduction :  XXXX  $ Adjusted capitalized cost :  XXXX  $ Residual value :  XXXX  $ Depreciate and amortization :  XXXX  $ Rent charge :  XXXX  $ Total payment :  XXXX  {$36.00} payments of  XXXX  $ +  XXXX  $ tax=  XXXX  $  XXXX .   APR 6.5 %. Money Factor  XXXX .     I went to  XXXX  dealership the next day and got the following deal : Car is  XXXX   XXXX    XXXX  .    XXXX  miles a year. 39 months.   Gross capitalized cost :  XXXX  $ Capitalized cost reduction :  XXXX  $ Adjusted capitalized cost :  XXXX  # Residual value :  XXXX  $ Depreciate and amortization :  XXXX  $  Rent  charge :  XXXX  $ Total payment :  XXXX  {$36.00} payments of  XXXX  $ +  XXXX  $  tax=   XXXX  $  XXXX .    XXXX  charged me  XXXX  $ at signing for a refundable security deposit because I 'm a   1st time buyer. Acceptable, I 'll get it back at lease end.
11. Came ba  ck to  XXXX  dealership with  the two le ases.  XXXX  treated me very badly, tried to tell me  XXXX  gave a better deal because they have incentives and rebates and dealer cash and so on, despite this being unrelated to the overpriced rent charge. He did n't respect the fact I caught him and was very rude to me, even though I 'll admit I was rude back to him.      12. I  told  XXXX  that I would accept my down payment back ( 5000k ), even though compared to  XXXX  their price was aroun d 7000  over. He did n't accept my offer. In fact, when I asked for a calculator, he said I have   one on my phone. I left.
13. O  n,  XXXX   XXXX  I called  XXXX   XXXX   XXXX  customer service and told them the story. They couldnt help and referred me back to financing company and dealership.       14. I called Ally smartlease.
The 1st re  presentative was rude and giggling at my frustration. I asked for a supervisor and spoke to chiqui. She said there is nothing she can do and referred me back to dealership.     This is where the situation is right now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation