Consumer complaint received 2017-04-13
Company: STATE EMPLOYEES CREDIT UNION
State: NC
Product: Consumer Loan
Sub-product: Installment loan
Issue: Taking out the loan or lease

Complaint:
On Wednesday XX/XX/XXXX I went to the local credit union, The State Employee 's Credit Union in XXXX NC to apply for a loan of $ XXXX.Initially I spoke with Financial Services Officer XXXX XXXX XXXX She took all of my pertinent information for the application. 

I showed her official documents that was approved for my SSI XXXX benefits which are {$890.00} per month. I also showed her official documentation that I would also be receiving back pay from SSI for beginning XX/XX/XXXX. I also have my Veteran 's Administration benefits going direct deposit into my checking account at SECU for {$100000.00} a month. 

I do presently have a loan of around {$5000.00} with the credit union of which a payment of {$180.00} monthly comes out of my checking account monthly before anything happens. 

There was a charge on my credit report that showed my student loan balance of {>= $1,000,000} of which I requested XXXX XXXX to check my files and she would see that I had documentation that the loan, due to me being a XXXX Veteran with an over % XXXX rating ( I have a % XXXX rating ), that my student loan was absolved and I had to pay them {$0.00} for 300 months and my loan would be forgiven. 

XXXX XXXX was not supportive of my request for the documentation of this agreement, and I had to push her hard, telling her that I lived right down the road and would go and get a copy and be back n a few minutes. She seemed impatient and agitated until I recalled that a copy should be in my file. She reluctantly went to retrieve it, and after an explaination and a few more back and forth between us which was pretty intense, not hardly what you expect during this process, She summarily turned down my loan stating that she was 'not comfortable ' with making that loan. I ask why? My income had practically doubled, my present loan was and had always been in good standing, My payment would have increased from $ XXXX monthly to {$290.00} which was well in my income range. She became argumentative and it was obvious that we were n't getting any where so I ask to speak to her Superior. She left the room in a huff and came back a few minutes later. She stated XXXX XXXX XXXX XXXX XXXX would speak to me now. She had 'spoken ' with her about my loan. 

I went to Financial service Officer XXXX 's office and was given the same reason for declining my loan after a few minutes debate. I saw that we were not getting, again nowhere so I requested to speak with the next person up the chain of command. XXXX XXXX told me that would be XXXX XXXX, XXXX XXXX. That he was out of town and She would give my phone number to him and he would call me the next day. I then left the office. 
To this day, I have not received a phone call from XXXX XXXX. 

I did receive a letter of decline from the credit union dated XX/XX/2017 which states the reason for the decline is 'affordability '. 

The reason I applied for the loan was because I had fallen behind in my house mortgage and wanted to bring it up to present.

Company response to consumer: Closed with explanation