Consumer complaint received 2016-09-13
Company: Caliber Home Loans, Inc.
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I am set to lose my house to foreclosure on XX/XX/XXXX because my lender XXXX failed to honor the terms of an approved loan modification that I received from XXXX XXXX XXXX right before they sold the loan to Caliber. If Caliber would have honored the terms of this approved modification I would not be in this situation. Instead, I have spent several YEARS going back and forth with Caliber trying to get approved for assistance while being repeatedly stonewalled by the agents who work there with various excuses as to why they ca n't help me. I can afford a fair payment, I want to make payments to them, but they have refused to allow me to make a payment to them during this long period and have said the only option is to repay all of the late payments at once. Since this process has been dragging on now for years, that amount has continued to grow. There is no way I can repay all of the late payments in one lump sum, but why ca n't they offer a modification or a repayment plan or ANY options and why over the course of three years have they continually made excuses as to why they ca n't do anything. 

I have lived in my home for nearly 30 years. I worked for years as a cable TV technician until I was involved in a major car accident. I was hit by a drunk driver and have not been able to work since XX/XX/XXXX. I receive fixed income and had enough money to pay my bills and never had any problems with the mortgage payment even after the accident. Then XX/XX/XXXX both of my parents passed away. I had to help cover their funeral and burial costs and this put me in a tough spot and I ended up falling behind on the mortgage. At that time XXXX XXXX XXXX held this loan and I contacted them and applied for a modification program and eventually was APPROVED with monthly payments of approximately {$1000.00}. However, right after I was approved for this program the loan was transferred to Caliber and my problems began. For some reason Caliber would not honor the modification that had been approved by XXXX XXXX XXXX. I was told I needed to apply again. This began a very frustrating process of collecting all of my financial documents and sending them in, only to be told something was missing and having to send everything in again. Each time I was given a different story. Sorry XXXX XXXX, we do n't participate in government programs ( this company accepted millions in bailout funds so that is not true ) sorry XXXX XXXX we never received these documents ( I sent and re-sent paperwork at least 50 times ) sorry XXXX XXXX you make too much money to qualify for help ( WHAT?? ) etc. etc. 

I am now faced with a foreclosure sale date on XX/XX/XXXX. This house is shelter not just for me, but also my daughter, grandson, brother and my girlfriend. We have the means to make a payment. I realize that I am behind, but this problem was solved by XXXX XXXX XXXX when they offered me a modification. The problem is that Caliber failed to honor this modification and has for the last few years given me ZERO options to resolve this problem ( other than pay the full amount past due ). It is frustrating and wrong that I could lose my home due to their failure to offer ANY type of reasonable option at repayment.

Company response to consumer: Closed with explanation