Consumer complaint received 2023-08-13
Company: WELLS FARGO & COMPANY
State: NE
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
I am writing to address a dispute regarding a service I was promised but did not receive. I was promised a mentorship on XXXX XXXX XXXX and XXXX XXXX through XXXXXXXX XXXX. On XX/XX/2023 I signed a contract where I was promised to be fully mentored on XXXX XXXX XXXX and XXXX XXXX through XXXXXXXX XXXX. I was told I would have a website, LLC, and XXXX XXXX created and marketed for me, none of which was ever received. Shortly after paying for this service and signing the contract I was slowly but surely left in the dark with little to no response on Mentorship, my XXXX advertisements, and was lied to about receiving XXXX XXXX XXXX deals. I was even told on XX/XX/2023 by the owner of " XXXX XXXX XXXX XXXX '' that paid the fee of {$5000.00} I would receive {$25000.00} - {$50000.00} a month in revenue. After signing the contract on XX/XX/2023 I was instructed to send {$2500.00} through XXXX for XXXX ads and another {$2500.00} after the contract was signed. Then I was instructed to send another {$3500.00} through XXXX and {$500.00} through XXXX for the weekly mentorship I was promised. I was told through text messages that I still obtain that I had received 2 XXXX XXXX XXXX deals and with another {$5000.00} the team at XXXX XXXX XXXX XXXX would be able to get {$50000.00} in revenue. I never received the weekly Mentorship I was promised nor was I given any advice on how to begin my XXXX XXXX XXXX venture. An LLC was never created for me, nor landing pages or any XXXX advertisements / XXXX advertisements. I received a phone call XX/XX/2023 from XXXX XXXX the owner of XXXX XXXX XXXX XXXX and asked by him to borrow another {$5000.00} that would be returned me the next day as he was " in an emergency '' and couldn't " access any bank accounts at the moment ''. Trusting the guidance and word of said, XXXX XXXX I sent over another {$5000.00}. Shortly after this, I reached out in response to not having received any advice, mentorship, XXXXXXXX XXXXXXXX  ads or anything else I was promised. After this happened, I directly told, XXXX XXXX that I did not want to continue with mentorship or anything regarding the XXXX XXXX XXXX process. This individual agreed to refund and also return the extra money I had given to help with said emergency. I was told on XX/XX/2023 that this individual was " Running to the bank transferring money '' to pay me said money back, to which I never heard a response back. Everyday since I reached out through text messages and phone calls to which I only got responses back like " You don't need to worry I got you tomorrow ''. I reached out constantly regarding the money and my concern for not wanting to continue the agreement. Stating that I only wanted the money back that I had spent for said XXXX advertisements ( {$5000.00} ) and the additional {$5000.00} I spent to help individual in Emergency. I was at this point told " Yeah I gon na go pick up {$50000.00} right now. On the plane ''. From this point I did not receive any response after reaching out several times through text messages and phone calls until Monday XX/XX/2023. I was given the response " yes bro I had to go get some cash ''. My response to this was " How do I know you won't just run off '', and my response I received from that was " Bro XXXX XXXX XXXX XXXX you know I won't ''. From this exact day I pleaded with said individual asking when was an exact time I would be able to receive my money back. And I also stated that I would not have invested nor helped said individual if I had known these problems would've occurred. I also stated " you're literally scamming what's the deal? '' on XX/XX/2023. To which I received a screenshot of individuals bank login screen stating that they had been locked out of their bank account because I reported them for scamming. This was in regards to hearing nothing back about any contract, said agreement or money that was agreed to be returned. The response I got was " Bro I'm in XXXX and I can't even take money out of my bank account you reported me for scamming. Can't access my business accounts either to pay my employees. So I'm kinda XXXX right now. Once I access the account I will pay you. '' I then stated " yeah because you're full of XXXX you have way too much money to not be able to pay me back {$5000.00}. You are scamming, what do you mean? And I need that contract you sent to me. '' Stating this to let the individual know I would be proceeding with legal action. In response I was told " I don't need to scam bro I would never do that. Just wait for Wells Fargo to unlock my XXXX. '' I then proceeded to message the assistant of company about said situation as she was the person who wrote and sent me the contract through email. In response to that I was told, " Bro I will send you the contract but you have to stop texting XXXX ( assistant ) she has nothing to do with this and saying I'm trying to scam you like XXXX now you got her crying and XXXX bro. I don't need to scam you I make enough money. '' In response to this I said " We will see. I have the contract now and I'm contacting whoever I can about it. Including my lawyer XXXX that. You've been avoiding me since I sent that last {$5000.00}. That XXXX isn't professional at all, I don't know what you have going on but I looked out because you sounded like you needed that money. You're literally on some scamming XXXX, you should have sent me at least {$5000.00} back. I said I don't want any deals I want out and you have been avoiding me. '' I was then told in response to that " Bro you can do whatever you want bash my name get a lawyer but I'm not scamming you. As soon as I get my Wells Fargo XXXX figured out I will give you your money. And the deal I'm not like that. '' My response, " I don't want the deal I want all of the money I gave you back, what do you mean? How do you make all of this but can't send me the {$5000.00} you said you would the next day back? '' And in response to that I was told " Ight that's fine I can't login to my accounts they're locked because you reported me as a scammer. I have to go into a Wells Fargo bank show the contract and they will undo my account ''. To which my last response was " I literally told you on the phone I only wanted the exact amount of money I gave you back. You said 'no bro I'll double it ' now look. '' All this is to state the constant lies and game said individual is running, to show all apart of a scheme and money was never planned to be returned nor services fulfilled. Im making this complaint in hopes of getting reimbursement as this not fair and I was completely wronged. I do appreciate the time and effort all of this brings, as I am only hoping for compensation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation