Consumer complaint received 2016-08-04
Company: TRANSWORLD SYSTEMS INC
State: FL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I signed up for lawn service with XXXX sometime in XXXX XXXX. During XXXX XXXX thru XXXX XXXX, I 've called them a few times concerning my XXXX. They do have a policy in place that they will do whatever it takes to keep a lawn green and healthy. However, my XXXX declined after I signed up for service with them. In XXXX XXXX - XXXX XXXX, I called and requested to speak with a supervisor since my previous attempts with a regular staff were unsuccessful. I spoke with XXXX in which he is a supervisor from the XXXX, FL office. He scheduled and performed an onsite inspection / evaluation of my lawn and stated that he obtained a sod sample and sent it in to a lab for evaluation. I spoke with XXXX again in XXXX XXXX, 2-months after the sod sample was sent to the lab for evaluation in order to follow up on the results. He stated that the results were not in yet and that my account was canceled. I informed XXXX that I did n't cancel the account. He stated that he would get back with me and never did as of XXXX XXXX. On XXXX XXXX, XXXX, I called XXXX and spoke with XXXX regarding an invoice for Service Date XXXX/XXXX/XXXX, in which I was charged {$49.00} XXXX times. XXXX stated that XXXX charge was for XXXX and the other charge was for Lawn Service. I explained to XXXX that I never requested XXXX and also explained to him that the Lawn service charge was a Follow-up service call in which is free of charge. He stated that he will escalate the issue to a billing supervisor and that someone will call me back. On XXXX XXXX, XXXX, I spoke with XXXX from the billing department and he stated that he was going to correct the invoice for me in order to reflect a zero balance. And that I was n't supposed to be billed for either of the services. XXXX XXXX, I received a notice from a collection agency stating that I owe {$140.00}. I 'm assuming that is for the Invoice date of XXXX XXXX, XXXX in the amount of {$99.00} in which XXXX was supposed to correct for me and also for an additional {$49.00} charge that I was billed on my credit card on XXXX XXXX, XXXX, for a lawn service call in which I disputed with my credit card. On XXXX XXXX, XXXX, a lawn tech approached my brother and he stated that he did n't have enough of some type of chemical needed to service my lawn and that he would reschedule the service call. XXXX still billed me for that service call and no one in the family saw a XXXX tech in the month of XXXX again. I made comments to XXXX of my neighbors regarding the issues that I 'm experiencing with my lawn and XXXX. XXXX of the neighbors stated that they have witnessed a XXXX lawn tech barely spraying my lawn on several occasions and then sitting in their service vehicle longer than what they spent on the lawn. And it surely explains why my lawn 's health was not the best until the XXXX XXXX, XXXX, follow up service call was performed. Just a recap of the billing dispute : Billed in error in the amount of {$99.00} for a Follow Up Service Call and a XXXX XXXX XXXX XXXX that I never authorized. And {$49.00} for a service never performed in XXXX XXXX. Also, the quality of their lawn services have n't been performed properly and it could be the main reason why my lawn 's health declined after I switched to XXXX on XXXX XXXX. Final comment : Why is XXXX billing consumers {$49.00} for XXXX XXXX XXXX XXXX if that is part of their regular Lawn Service. Well, at least that 's what I was informed when I signed up for their Lawn Service.

Company response to consumer: Closed with explanation