Consumer complaint received 2021-03-05
Company: U.S. BANCORP
State: IL
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I was scammed for XXXX that I made over a month of customer service work. When I called US Bank to report it, they told me consistently for 2 weeks that I would be receiving the funds back on XX/XX/XXXX, and that I would have to fill out paperwork to bolster my case. As of today, XX/XX/XXXX, I have been told my case was declined, no paperwork was sent, and theres no way to recover the money. 

First, some context, as Im sure that as someone more experienced with how money works, this would not have happened in the first place. Im XXXX and out of college, dealing with debt and career skepticism. The first time I started really saving money was never, yet. 

This is what happened from the start : Someone from high school reached out to me via Snapchat ( I will provide all evidence ), and was talking to me about regular stuff and catching up for about a week. Then, they told me that their uncle and aunt were running a business which could help me invest my money for a quick return. I was skeptical at first but they said they were helping many others like me and said that it benefitted them as well. I wanted to trust my friend from high school, and agreed on the terms that I would be able to call during the transaction. As soon as I sent the money, they disappeared. I reached out to the person the scammer was posing as on XXXX and confirmed that their XXXX account had been hacked. I next called my bank. They helped me file a claim and I told them everything that happened. They said from this day ( XX/XX/XXXX ) that my money would be returned to me in the form of a provisional credit by XX/XX/XXXX, that I would need to fill out paperwork being sent to me, and also that there was a possibility in expediting the credit if I needed. I called back several times regarding this and they kept telling me the claim was processing and the credit would go back to the account on XX/XX/XXXX. So I was relieved at this time. I asked some friends and family for money to get by while I waited and found something new to earn. I still called the bank several times to try and expedite the credit, to the same reply, and also the assurance that I would be put in touch with a case manager on several occasions. This never happened, each time. I was still patient. On XX/XX/XXXX there was nothing in my account so I called back, and they said it was still processing. Today I called and they said it was denied and theres no way to get my money back, to my distress. When I told them that I had been receiving wildly incorrect information for 2 weeks, they said they couldnt help me. Of course, I know that there is nothing these CS reps can really do with the rules in place. However, they directly impacted the trauma I am facing now by misleading me for weeks. They directly impacted my well being by convincing me I would get the money back, since there are people who I owe. They have impacted my mental well being, as all I can imagine is representatives laughing behind my back at tricking me as I hung up in relief. They have impacted my physical well being, as I need to contribute to my familys rent bills and grocery bills. Please assist and help me find their accountability in my pain and loss. They never asked for any evidence on my end, so it might be that they simply did not believe my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation