Consumer complaint received 2016-03-07
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WI
Product: Credit card
Issue: APR or interest rate

Complaint:
Dear Sir/Ma'am I am writing in regards to my Menards ' Big Card. I paid my minimum balance on XXXX/XXXX/16 of {$110.00} and an additional {$1000.00}. I wrote on my check that I wanted the extra to go against the 6 month higher interest rate charge. 
At that time I had the following charges - XXXX - 48 month 3.99 financing - {$2900.00} - XXXX 6 month same as cash accruing 25.24 % - {$1400.00} So I figured that the extra {$1000.00} would go against the XXXX When I look at my XX/XX/XXXX statement. I see that all but {$44.00} went against the 48 month 3.99 % financing. The {$44.00} was the minimum payment due. 
Again I made a payment at the store for {$1500.00} and {$350.00} on XXXX/XXXX/16. Again I asked for the extra to be applied to the 6 month free financing. 
When I look at my XX/XX/XXXX statement, it shows that all of this was applied to the minimum balances due and to the reduced 48 month financing. 
I would like this fixed so that I am not charged an exorbitant amount of interest in 3 and 4 months ' time when the promotional expiration date is completed. 
I would like the minimum payment due applied as specified in the statement and then I would like the extra {$1000.00} from XXXX XXXX, 2016 - removed from the txn XXXX ( 48 months free ) - and applied against txn XXXX ( 6 months same as cash accruing 25.24 % ) So their balance as of the XX/XX/XXXX statement would be - $ XXXX = {$2800.00} + 6.39 Interest = & gt ; {$2800.00} - $ XXXX {$420.00} With a new transaction - XXXX - 6 month same as cash accruing 25.24 % {$710.00} ( XXXX/XXXX/16 ) On my XX/XX/XXXX I get a PROMOTION Expiration ALERT!! Saying that the transaction that I thought would be paid off. Has n't been paid off at all and there is {$68.00} of deferred interest. I was paying off the promotional payoff. 
I had made two more payments on XX/XX/XXXX of {$1800.00} to pay the minimum balance and pay against the transactions - XXXX = $ XXXX-XXXX ( minimum ) = {$380.00} - XXXX = $ XXXX-XXXX ( minimum ) = {$690.00} - XXXX = $ XXXX-XXXX = {$2800.00} Leaving {$1700.00} left to pay off the 6 months same as cash and start on the 48 months low rate Should have balances of - XXXX = {$380.00} - XXXX = XXXX - XXXX = {$690.00} - XXXX =XXXX - XXXX = {$2800.00} - XXXX = {$2100.00} + the accrued interest With my new transactions - XXXX ( 48 month 3.99 % financing ) {$1500.00} - XXXX {$310.00} Return - XXXX of {$200.00} against txn XXXX So I should have the following transactions left to pay off - XXXX ( 48 months 3.99 % from XXXX/XXXX/2016 ) - XXXX ( 48 months 3.99 % from XXXX/XXXX/2016 ) - XXXX ( from XXXX/XXXX/2016 at 25.24 % ) I am not exactly sure how much these each should be because of the return and the different interest that was n't added on because of how the different transactions were cleared off. 
I would like the following {$200.00} to be paid against the minimum due against transactions - XXXX ( 48 months 3.99 % from XXXX/XXXX/2016 ) - XXXX ( 48 months 3.99 % from XXXX/XXXX/2016 ) - XXXX ( from XXXX/XXXX/2016 at 25.24 % ) And the remainder paid against - XXXX ( from XXXX/XXXX/2016 at 25.24 % ). 
By law the highest percent interest transaction should be paid off first with any moneys left over after the minimum amount due is applied. 25.24 % accruing interest is much higher than 3.99 %.

Company response to consumer: Closed with explanation