Consumer complaint received 2017-02-02
Company: JPMORGAN CHASE & CO.
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
on Thursday night/ Friday Morning XXXX XXXX & XXXX My bank card as well as my D/l were lost stolen. I went into my bank Jp Morgan Chase where I hold a business checking & savings account. I reported it lost stolen. They refused to accept the Id 's I brought including a Govt issued photo id claiming that the photo Id is not on the list etc. They withdrew {$100.00} for me to have some money but said they would give me nothing more. They further claimed that since I did n't have approved Id they would have to send me a new card in 5-7 business days. I said that is unacceptable but they would n't Budge. Sunday XXXX XX/XX/2017 I arrange a quick pay money transfer to a domestic account in another bank. I also spoke to customer service for app. 1 hr about rushing my new card. They claimed that the transfer was all set, & for a {$5.00} fee, they would rush my card to come Tuesday. The next day Monday XX/XX/2017 I receive a message in my inbox that the quick pay transfer was rejected. when I go online to try & check why I find that my online access was suspended! after another 2 hr conversation with a phone rep. ( a huge waste of time including a supv. ) I was told that I need to go into my branch where the account was opened to speak to them. Tuesday Morning XXXX/XXXX/2017 I went in waited close to 90 minutes to speak to a rude rep. there who again refused all my Id Refused to give me anything refused to tell me why My online access was suspended or why the transfer was rejected. The only thing they told me was the card would arrive tomorrow meaning today XXXX/XXXX/2017 in the morning. Today has come & gone. When I did n't receive the card by XXXX I called customer service again. They refused to tell me anything & only after much yelling & screaming & threatening after speaking to 3 different people includinga supv as well as someone supposedly from another dept. they finally gave me a tracking #. After waiting half a day I had to leave. I come home later on & find no delivery. I check the tracking # & they claim that it was delivered to my front door without a signature without assessing if anyone was home!. I once again went back to the bank this evening to complaint ( a different branch ) & told them the whole story etc. I was able to get some money from my account & tomorrow I have to go back to the bank again to find out more info. including why the quick pay transfer was rejected where is the money from the transfer etc. In the mean time, as a result, my business is suffering terribly as am I I rely on my card & access to buy materials for client jobs of which I get paid for the service performed when the job is complete. I pay for ane exclusive lead service & for adv for my business with my card as well since it is also a visa card. I lost the lead service due to Chase 's negligence & my adv is in danger as a result. Both of which are contracts leaving me open to legal actions. furthermore, I take work from a sub-contractor & pay him a commission on each job. this amounts to several XXXX dollars each month. that now is suspended until I pay him what I owe in cash. all this is a result of Chase 's negligence & inactions. I have to again wait for a new card & they are telling me that they ca n't even guarantee morning delivery of which every XXXX USPS offer. worse yet the 3rd person from the supposed different dept lied to me after taking my complaint.They promised to get back to me today XXXX even asked permission to leave a detailed v.m. No one got back to me today & I doubt they will get back to me at all. I intend to take legal actions against them for my losses & damages especially for being traeted like a piece of garbage & for being lied to etc.

Company response to consumer: Closed with monetary relief