Consumer complaint received 2017-08-22
Company: Stellar Recovery, Inc.
State: AZ
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
I had an item appear on my credit report in XX/XX/XXXX for Stellar Recovery # XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX ) XXXX ; the amount is {$150.00}. I talked to Stellar XX/XX/XXXX and they told me the item was from XXXX XXXX. I called XXXX and disputed the item because it was for a modem for internet services that I never used and had returned to XXXX XXXX in XXXX. I was supposed to get XXXX XXXX and XXXX XXXX   as a bundle ( price ) for TV and internet services. When they came to install the XXXX XXXX, I was told they could not install it at the apartment I was in due to the fact that my apartment was facing the wrong direction. I never received a bill from XXXX XXXX. I received a modem in the mail from XXXX XXXX for internet services. I called XXXX XXXX and told them that I needed to return the modem because I could not use the XXXX XXXX and XXXX XXXX sent me a return label. I returned there modem to them. I disputed this item with XXXX, which is where I originally saw this debt from my free annual credit report. The item from XXXX was removed from my XXXX report # XXXX. I then realized that I needed to also call XXXX and XXXX to have the same item removed a couple weeks later. Therefor I called and made disputes for the same item with both of them on XX/XX/XXXX, stating that the item was removed from XXXX. They both proceeded to dispute with XXXX XXXX on my behalf. I received information from both companies in XXXX XXXX that the item would not be removed from their reports. Attached copies from XXXX & XXXX ; XXXX emailed me a response and I lost the email. I contacted XXXX XXXX on XX/XX/XXXX and was transferred approximately 6 - 7 times to different departments and remained on hold for 1 1/2 hours. I was told they removed the item and that they would mail me documentation with 5 - 10 business days stating it had been removed so that I could forward it to XXXX and XXXX and/or Stellar. I applied for pre-approval on a mortgage loan on XX/XX/XXXX. I received information from the mortgage company that those items still appeared on XXXX and XXXX. I called XXXX XXXX back on XX/XX/XXXX to see why the item appeared on my report still, I remained on hold for 30 minutes and was transferred again. I was told that there was not even a note in the file that I had originally called XXXX XXXX to begin with. The gentleman stated that I needed a confirmation # or something stating that I had spoken to them. I was never told this at the time I talked to XXXX XXXX on XX/XX/XXXX. I never used there services and I returned there modem, they confirmed that with me on XX/XX/XXXX. Although they never made notes supposedly, and I am stuck with a bad item on my credit for no reason. It is no longer on my XXXX report as of this date XX/XX/XXXX. I have attempted to correct this situation with all of my efforts to the extent that I can. I called Stellar back onXX/XX/XXXX and they told me it would take 30 -45 days to get any documentation from XXXX XXXX. Please help me to correct this. Thank you, XXXX XXXX XXXX XXXX  XXXX, XXXX  XXXX, AZ XXXX ( XXXX ) XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation