Consumer complaint received 2022-08-20
Company: CITIBANK, N.A.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
First and Foremost, Citibank purposely attempts to deny to respond to my CFPB Complaints. In the latest Complaint Citibank advised that there was an unauthorized third party. Nope. I am XXXX XXXX and I am the person who is submitting the complaint. Citibank refuses to assist because Citibank is recording an INVALID Address. Only CITIBANK is reporting this address, So one of the citibank employees must be living there? I am unsure but that is not my address. I have lived on XXXX since XXXX. Citibank opened a fraudulent Checking and Savings account. Citibank states they verified the said fraudulent account 's that an identity thief opened. How you ask? Well Citibank says they verified the Fraudulent Line of Credit that was attached to the fraudulent checking account activity verifies back to this account. How again? Well Citibank also states they VERIFIED that statement 's went to an address XXXX XXXX XXXX XXXX, Tx XXXX. ( Not my address ) Not on my credit reports either. Citibank states they verified statements were sent to this address and they can not delete the XXXX  reporting because they verified the account isn't fraudulent. The only thing Citibank verified was a Fraudulent address they sent statement 's to, and a Fraudulent Application I never signed or authorized. a Fraudulent Line of Credit which I did not use and did not gain any monetary benefits from. Citibank clearly is not conducting an investigation here. I unfortunately DO NOT AGREE with Citibanks investigation. I am not going to be responsible for an account I never received any Debit cards from, I never received any Money from, I did not receive any statement 's from, and I did not receive any documentation or applications from. I have not lived at this address they have recorded that they supposedly verified? Yeah not sure how you can verify an address that does not match my drivers license either. My Address listed on my ID is XXXX. My address has been XXXX  and it's the same address on my complaint. Lastly Citibank says they sent an identity theft affidavit that I must " Fill out '' and return to continue investigating. Where did citibank send this you ask? I am not sure because it didn't come to me. I am thinking they must be of course sending it to this XXXX XXXX address I HAVE NEVER LIVED AT. Again, Citibank has not taken the time to investigate my complaint. Citibank has not provided a resolution. Citibank did not verify my information. Citibank illegally opened a checking savings and line of credit and personal loan ALL OF WHICH I DID NOT RECEIVE ANY MONEY FROM. I DID NOT RECEIVE DOCUMENTATION FROM. I did not receive anything. I do not approve these applications, and Citibank did not clear my identity extended fraud alerts on my credit files either. These have been on there since XXXX and citibank did not CALL TO VERIFY ME before processing the applications. These are extended fraud alerts / victim statements. I do not approve this address, This is not an address listed on my credit files and this is not an address listed on any of my personal documentation either. So clearly citibank refuses to investigate because they know they are conducting harmful shameless false business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation