Consumer complaint received 2023-07-15
Company: T.S. Holdings
State: NH
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I moved out of an apartment complex XX/XX/XXXX after breaking our lease early. We paid over {$4000.00} in fees to break our lease early, which I have documented proof of. In XXXX, the apartment complex reported to IQ Data International that we had : cleaning fees '' that had gotten sent to collections from said apartment. It lists that we owed {$150.00} in " housekeeping fees '' and {$120.00} for " carpet cleaning ''. Let me clarify, that I have documented photo and video proof that when we moved out the unit was in pristine condition, XXXX better than when we moved in. When we moved in there was old spider nests on the ceiling in our bedroom, broken window blinds in multiple rooms, and holes in the wall that were plastered over but never painted over again to match the walls & dirty, stained windows. It was disgusting and I have photos of all of it. Our unit was also 100 % hardwood floors, there is no carpet for there to be a " carpet cleaning fee '' for. As stated, I have documented proof of all of this. 

The complex also never even attempted to reach out to us regarding these cleaning fees prior to sending them to collections. When I reached out to IQ Data International to dispute these charges, they were absolutely no help. They screamed at me on the phone and laughed at me as well, I was almost in tears. When I asked for proof of this debt being owed, all they showed me was a receipt from the complex for the fees, not any actual proof of such damages.

I have been trying to resolve this with the complex ( XXXX XXXXssing ) and their property management company XXXX XXXX XXXX XXXX, Previously XXXX XXXX ) for over a year now. It is literally impossible to get ahold of anyone in either offices, after tons of emails and hundreds of calls. 

I eventually filed a complaint with the XXXX XXXX XXXX. The property management company replied to me stating that these fees are because of us breaking our lease early. Which, like I said, I have documented proof FROM THEM that we paid our lease break fee, and that this collections report was strictly only for cleaning fees ( which are fraudulent. ) Now they are trying to change their story over what the report was even for?! I don't know what else to do, neither XXXX XXXX XXXX or XXXXXXXX XXXXXXXX XXXX XXXXt is helping me to resolve these fraudulent reports, even after going to the XXXX. My next step is to take them to small claims court. This has been negatively effecting my boyfriend & I 's credit for over a year now. Please help me get this resolved. I have uploaded supporting documents that show these are for cleaning fees, which on the same receipt shows we paid our lease break fee as well as an email from the complex from XX/XX/XXXX stating my account had a XXXX balance. I have also uploaded photos of our unit upon move-out that show it is clean, and has no carpet. Lastly, I have uploaded a screenshot from the property managements reply to my XXXX complaint, lying and stating this is a fee for breaking our lease early.

Company response to consumer: Closed with non-monetary relief