Consumer complaint received 2016-05-08
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I got divorced inXXXX. Mortgage and all bills were to be paid by him until house sold and then I was to get alimony. He stopped paying mortgage I think in XXXX. I was contacted from Nationstar in XXXX and they were moving forward with foreclosure. I hired an attorney and was trying to work out a mortgage with them that I could afford. Attorney told me they will negotiate with Nationstar and they have won a number of cases for clients. THis was false. All attorney did was fill out papers and send to bank. I was not aware of this an and was told in XXXX XXXX I got a hamp loan. My monthly payments were more than original mortgage and I believe Nationstar miscalculated my gross income. I filed an appeal a and ended up getting rid of my attorney after paying a lot of money for nothing. Nationstar also told me I should have spoken to them without an attorney. I start making my payments in XXXX XXXX while waiting for them to respond to appeal. I travel for work so I am not home during week to get mail. Often I did not get to mail timely because of that Long story short they foreclose on me in XXXX XXXX even th though I was making my monthly payments. I did not realize I no longer owned the home until I did a public search to be sure my ex husbands name was off house. On XXXX XXXX I call bank and speak to my contact there. He said they will vacate the sale. That was done but judge set another sale date for XXXX/XXXX/XXXX. Bank tried to get that closed but court denied. I continue to make payments. I also in XXXX spent XXXX dollars to fix roof. Would I do this if I knew I did n't own property. In XXXX I started to make two half payments to bank because money was tight. They cashed first check at end of XXXX and returned the other to me. 
On XXXX XXXX I write note to bank saying I no longer wanted this home and I would pay them to rent for 4-6 months to give me time to save and find a place to live. I also asked for moving expenses. Never got a proper response from them about that. Just letters saying as of last they will get back to me by XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I return from work trip to find note on door stating they are going to rekey if I do n't call by XXXX that day. This was placed by realtor XXXX XXXX on THurs. 
I spoke with him and he understood how upset I was and told me he will speak to me next week. I get email with demands to vacate by such date with money amounts to them ( this will be added as a document ) Before I could respond I was served a vacate letter from an attorney. I call attorney she seemed pleasant and explained to her how the bank foreclosed on me and did not tell me until after and kept cashing my checks. 
She wanted proof which I sent and she said the bank is saying my bank statements with front and back of checks is not proof of payment. They then file for motion of writ possession. I have explained to bank I am single woman just trying to recover from what ex has put me through now they will add an eviction on my name which will make it impossible for me to even rent. I am willing to leave just need a little more time to find something and pack. I am XXXX and I work XXXX. I feel that Nationstar has not treated me properly and it appeared that even the people I spoke with from bank did n't know what was going on with my house. Then when they say they will get me an answer I am thrown an attorney after me with an eviction. I did try to work this out in XXXX. I would have been near out already if they would have answered me then instead of sending the same letter with a different date they would get me an answer.

Company response to consumer: Closed with explanation