Consumer complaint received 2022-06-25
Company: Avant Holding Company, Inc.
State: TX
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with additional add-on products or services

Complaint:
On thursday, XX/XX/XXXX @ approx. XXXX, I had been applying for a debt consolidation loan under Avant Banking XXXX XXXX, ) they helped me to find various lenders willing to extend me a consumer loan with a specific amount i requested to borrow, with an option of loan term payments. Avant bank ( XXXX ) continually sent me emails requesting me to either call them, or provide general information. An email under the same name showed up and i 'assumed " it was 'Avant Bank'..they asked me for more information, as follows, i pasted the email contents : Avant Hi XXXX, Thank you for applying to Avant Banking*. 

Were thrilled to have received your application, however, we need more information to complete the review process. 

Please provide all of the following items to complete the review of your application : Photo of your unexpired U.S. government-issued ID - such as a driver 's license or passport Cell phone bill dated within the last 30 days in PDF format ( must show your phone number ) Proof of address dated within the last 30 calendar days in PDF format - such as a bank statement or utility bill ( must show your full name and residential address ) Photo of your Social Security or Individual Taxpayer Identification Number card Please note, documents submitted must be clear, legible, and in its entirety - otherwise, it will not be accepted. 

For the security and protection of your personal information, please submit the requested documents by using this link : Secure portal to upload documents We can hold your application until XX/XX/XXXX. If we dont hear from you by then, we will not be able to give any further consideration to your application. 

If you have any questions, feel free to reply directly to this email. Thanks again for your interest in Avant Banking! 

Here when you need us, XXXX *Avant, LLC is a financial technology company, not a bank. Banking services are provided through XXXXXXXX XXXX XXXX XXXXXXXX, Member FDIC. 
Avant THAT ABOVE, IS THE EXACT CONTENTS OF THE MESSAGE, PLUS, THIS SEPARATE WINDOW WAS USED FOR ME TO UPLOAD MY PERSONAL INFORMATION TO THEM, USING WHAT THEY CALL THE : Secure File DROP HERE IS THE LINK : XXXX XXXX XXXX Like an XXXX ... i sent them the following : A COPY OF MY XXXX  BANK STATEMENT, A COPY OF MINE AND MY WIFE 'S SOCIAL SECURITY AWARD LETTERS, A COPY OF MY TEAMSTERS XXXX XXXXXXXX XXXX  AWARD LETTER, AND A COPY ( FRONT AND BACK ) OF MY TEXAS DRIVER 'S LICENSE. I then opened an email from AVANT Bank..for me to call. ( XXXX ) - a gal answered and i told her about sending the info in, and she told me they were NOT AFFILIATED WITH SUCH AN OUTFIT, AND THEY WOULD NEVER ASK FOR SENSITIVE INFORMATION. iT WAS A PHISHING SPOOF AND SHE TOLD ME TO REPORT IT to the specific email address where one reports phishing scams, I also initiated a FRAUD ALERT to all 3 credit bureaus, and you as well. I am attempting to delete my email address and open a new email account, changing BANKS, and taking deposits out of my bank until we get a new bank! well... that's it. I am a XXXX yr old baby boomer tech-dunce.

Company response to consumer: Closed with explanation