Consumer complaint received 2017-05-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Overcharged for something you did purchase with the card

Complaint:
I bought tickets to a  XXXX  show in  XX/XX/XXXX . I used my Bank of America  Card whi ch I have not used in 2 years or so, maybe more. I began getting monthly fees for a " subscription '' ) for $  XXXX /month from the  Theater or t heir provider ( I purchased the tickets  - a one time   event -online at the theater 's website ). I immediately contacted this service provider, known as   XXXX   XXXX  , and requested the fees stop as I did not subscribe to any such service, I merely purchased the tickets online as directed by the theater 's site.   I got an email ( dated  X/XX/2017 - addended ) from   XXXX   XXXX    stating since I was within a grace period I would be unsubscribed and my previous fees refunded.   The next month I received a late notice to my B of A CC account and an additional monthly subscription fee. I contacted B of A and explained the situation. I was transferred to the claims department where I explained it again. I spent neatl y 30 minut es explaining my situation to them and they transferred me to to fourth and fifth person. It seemed they were trying to dismiss my complaint through attrition.   I never use that card yet they allowed this suspicion charge occur and to repeat after complaint. I feel as though both companies are using the " small fee disguise '' to defraud me as these tiny charges keep coming and adding up.   It should also be known that while B of A applied a late fee to this card for these hidden charges - something I would have expected them to be on guard for - I have more than enough in their rewards program to cover these charges of total {$17.00} ( rewards total $  100+ ) Thi s is not a matter of not being able to pay but of certain intrusive charges.   This  may be  insignificant $ but it is adversely affecting my credit, something I have maintained in excellent status -- no late payments  in 20+  years until this.     Thank you,  XXXX   XXXX   XXXX .    XXXX   XXXX   XXXX   XXXX , NY  XXXX  (  XXXX  )  XXXX  B of A : Account #  XXXX   XXXX   XXXX   XXXX  Bank of America   XXXX   XXXX    XXXX   XXXX   XXXX  TX  XXXX    XXXX    :   XXXX  (  NY ) -- -- --  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - ( email from   XXXX   XXXX   ) : Thank you for your message.     We are very glad you found our service helpful and we are sorry you have chosen to ca  ncel your subscription.
Since you are within the 6-week grace period, we will issue a refund for the {$8.00} subscription fee to your credit   card. We will cancel and deactivate your subscription, so that you will not be charged again.     Thanks for giving us a chance to serve you. We hope to have the opportunity to be your guide again in the future.     The Support Team   XXXX   XXXX     XXXX    ________________________________________ From :  XXXX  XXXX  XXXX  [  XXXX  XXXX  XXXX  ] Sent : Monday,  XXXX   XXXX  , 2017     XXXX   XXXX   XXXX   To : Support Team Subject : Contact request Contact Name :   XXXX   XXXX    XXXX   XXXX  Contact Ema il :   XXXX  XXXX  XXXX  Message : stop charging my account for a subscription I did not want nor agree to, regardless of some small print on an order. STOP charging my credit card now or I will go to the police.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief