Consumer complaint received 2016-07-25
Company: Ocwen Financial Corporation
State: TN
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Settlement process and costs

Complaint:
I 've received a Mortgage modification in XXXX XXXX from Ocwen. The previous Mortgage Modification I had in XX/XX/XXXX was rescinded after paying on it for over a year. The XX/XX/XXXX Modification was canceled due to and error Ocwen made which put me into hellacious 3 year foreclosure process. After receiving the help of your organization ( CFPB ), the TN State Attorney General and my attorney, Ocwen resentfully gave me a new Modification in XX/XX/XXXX. After making several payments on my new XX/XX/XXXX Mortgage Mod, Ocwen rescinded it again. The reason Ocwen stated this time for rescinding the XX/XX/XXXX Mortgage Mod is a little complex. Let me explain. In XX/XX/XXXX me and my girlfriend bought our home. In XX/XX/XXXX the payments ballooned on us causing our payments to doubled which lead to a lot of financial stress and we split up. My Ex. moved out leaving me the home and she filed bankruptcy the same year. ( XXXX ) Since she was a co-owner of the home, Ocwen told me that she should have signed a quick-claim deed to take her name off as co-owner after filing for bankruptcy. Ocwen then told the TN Attorney General ( our mediator during this process ) that if they did n't rescind the Modification they could potentially face legal actions because they should n't have included her name on my new contract without a signed quick-claim deed. Now this was n't told to me in in XXXX but in XXXX. XXXX contracts and 7 years later! Since my ex-girlfriend was now marriage and lived out of town, Ocwen assured me that I would be giving ample time to find her and have her sign the QC-deed. The Attorney General also told me that once she signed the QC-deed that a new Modification would be giving to me with the same if not better rates and payments as the last Modification. The Attorney General himself fustated aswell with this second rescintion, asked one of his own staff member to find and call my ex and ask her to sign the deed to resolve this matter. She finally signed the QC-deed and it was sent to Ocwen. Ocwen then had me fill out another hardship approval form to see if I quality again for another Modification. This I did n't understand since I already had a Mortgage Modification for about a year before they canceled it due to their own admited error. On XXXX XXXX, Ocwen tried to gave me an Adjustable Rate Trial Period Plan with my ex name STILL was on the contract. After all the hassle Ocwen put me through by canceling my contract ; putting me in foreclosure and having me hunt down a now marriage women who lived out of town to sign a " supposedly necessary legal document, '' just to put her name right back of my new contract. This made no sense to me until I read previous illegal schemes on forums from past people whom fall prey to Ocwen tatics. The Trail Period Plan that Ocwen offered me would have changed my payment from XXXX a month to XXXX a month. My interest would go from 4.46 % fixed rate to 6.7 % adjustable rate with a cap off at 12.7 % and on the contract was a clause that states " This Trial Period Plan does n't guarantee you a Modification once completed. '' Needless to say I did n't sign it. Now Ocwen is restarting their foreclosure process. This rescinding of contracts only to force me into foreclosures and or raise rates on the next mod has become a pattern with Ocwen. I told the new Attorney General who took over my case for the prior one about Ocwen attempt to give me this bogus Trail Period Plan instead of a legitimate modification. The impression I got from my last conversation with this new Attorney General was that, although I 'm drowning in my mortgage dilemma and Ocwen throw a rope without pulling me ashore, A rope is better than a rock!

Company response to consumer: Closed with explanation