Consumer complaint received 2016-03-27
Company: Nelnet, Inc.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
Nelnet drags their feet processing an I.D.R. I am permanently XXXX with XXXX and CAN NOT work. I receive XXXX/SSI. I pay no taxes as I am exempt. I have submitted all the info they required at least twenty times. Here is the latest submission of required information Nelnet requested, and dropped the ball on. I am considering a private attorney. Not sure yet. Every-time I call, they either " pass the buck '', or depending on who answers the phone, they alter their explanation of the process. 

Nelnet seems corrupt to me ; incompetent and incredibly slow doing anything, except sending bills. 

Here is the info I sent NELNET : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Could you please process the XXXX documents????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 

THANK YOU. 
Annoyed SEE THE ATTACHED, PLEASE & gt ; XXXX -- - ( THIS IS THE ACCOUNT ( nelnet ) NUMBER ) XXXXXXXXXXXX THE EMAIL ADDRESS FROM/TO WHICH, ALL OUR BUSINESS HAS ALWAYS BEEN, AND ALWAYS WILL BE done through. Your " WEBSITE '' said this was easier to complete online ; not the case, is it? 

XXXX The software you will need to open the attached. .pdf format XXXX XXXX How to use electronic mail ( email ) PLEASE LOOK AT ( READ ) the attachments ; there are XXXX I listed below : The XXXX. APPLICATION/ and a BENEFIT VERIFICATION DOCUMENT FROM YOUR GOVERNMENT AGENCY ( THE UNITED STATES OF AMERICA ), called the Social Security XXXX XXXX There in this document ( statement ), there is clear and indisputable PROOF that I paid no taxes. I have XXXX XXXX XXXX XXXX, and other medical conditions which render me XXXX ( unable to be employed ). Please read XXXX documents. Instruction on how to open a .pdf file are available online XXXX. 

Okay. Well, I can open XXXX documents with no problem. Should you have trouble opening .pdf documents attached to this email. 1 ) please call me at XXXX 2 ) Consider a better email server possibly ( a hunch ) In the unfortunate event you do not understand, or XXXX crashes on you, around XXXX XXXX, XXXX, I will submit this to you by mail in Hard Copy ( paper form ), as I get XXXX ( XXXX XXXX different explanations from your " reps ''. I found this quite disconcerting, to say the least, and overly labor intensive considering the speed digital information travels ( traverses the route as it reaches its ' destination ). This is generally measured in NANOSECONDS, not weeks or months you see. 

So much for the Information Age, aye? 

Thanks and have a fabulous day, XXXX XXXX XXXX XXXX my name XXXX XXXX : XXXX/XXXX/XXXX S.S.N. XXXX Nelnet account number : XXXX S.S.A OFFICE XXXX XXXX XXXX XXXXXXXX ( Family Doctor XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX doctor who treats XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Billings, XXXX XXXX and Vice-President of XXXX XXXX XXXX in XXXX, XXXX and XXXX XXXX, XXXX XXXX From : XXXXXXXXXXXX Sent : Saturday, XXXX XXXX, XXXX XXXX PM To : XXXXXXXXXXXX Subject : Your Nelnet Statement is now available -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Thanks. 

XXXX XXXX XXXX XXXX XXXX : XXXX/XXXX/XXXX Nelnet account number : XXXX XXXX, XXXX, A XXXX

Company response to consumer: Closed with explanation