Consumer complaint received 2021-02-15
Company: HCFS Healthcare Financial Services of TeamHealth
State: CA
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
The following is what I was preparing to send to HRRG after my failed attempt to work out the problem : To Whom It May Concern, I received a bill from XXXX XXXX with Account number XXXX in the amount of {$2400.00}. ( SEE 5 PAGE DOCUMENT A ) I called and spoke to XXXX on XX/XX/XXXX and was given a 20 % discount bringing my new balance to {$1900.00}. I was given a payment arrangement to pay {$56.00} every month. I paid the bill every month starting in XXXX as follows : XX/XX/XXXX {$56.00} XXXX XX/XX/XXXX {$56.00} XXXX XX/XX/XXXX {$56.00} XXXX As you will see on page two of the 5 page document, the first charge of {$660.00} is shown. This account dated XX/XX/XXXX was part of the entire bill that I made payment arrangements for. I paid in the three months, {$160.00} towards the account balance of {$1900.00}. 

I received a two page bill from HRRG stating that my account was handed over to collections. ( SEE DOCUMENT B ) On XX/XX/XXXX I called and spoke to XXXX at HRRG to find out why my account was past due. I told him I had a payment arrangement in place. He explained to me that payment arrangements dont keep bills out of collections and that by paying the bill off I could close the account. I agreed and he gave me a discount on the payoff so that I paid {$910.00} right then on my credit card, which HRRG shows record of, and that closed out the bill. My confirmation number was XXXX. Subsequently I received notices indicating account numbers that had been paid off. ( SEE 6 PAGE DOCUMENT C ). 

Since then I received the 1 page bill ( SEE DOCUMENT D ). This bill says I owe {$490.00} on an account covered under my original payment arrangement that was paid off XX/XX/XXXX. 

On XX/XX/XXXX I called HRRG and disputed the validity of this bill. I spoke with XXXX XXXX. She was either unwilling or unable to resolve the matter and would not allow me to speak to her supervisor/manager. Her explanation was that the account in question # XXXX was left out of the payoff of {$910.00} ( through no fault of mine ) and was therefore due because HRRG did not receive it until after my payoff of {$910.00}. 





THE MAIN POINT I AM MAKING : I am disputing this bill of {$490.00} because I made a payment arrangement and followed through making payments on time. So I ask the question, why was my account referred to the sister company for collections if I was properly and promptly making my payments. 

I was told by XXXX, my payment of {$910.00} would close the collection on the accounts that clearly can be seen by the accounts being listed on the original bill from XXXX XXXX. 

In the original 5 page bill, the XX/XX/XXXX line item is shown as {$660.00} XXXX told me I paid {$160.00} towards that account. 

This in incorrect because I made a payment arrangement with XXXX XXXX for the entire 7 accounts and was thus paying off 7 accounts, not just one. I paid a total of {$160.00} in payments towards all accounts. 

I do not know why HRRG is trying to collect another payoff to the same account. It seems interesting that the reasoning HRRG is using to try and get payment out of me is falsely attributing the {$160.00} I paid on the entire account to a single account. 

Thank you for your attention to this matter. 

XXXX XXXX XXXX XXXX Enclosures

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation