Consumer complaint received 2015-09-01
Company: EQUIFAX, INC.
State: WV
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account terms

Complaint:
They are almost impossible to reach. Their new customer friendly interface for consumers to update such ridiculous ad information that as a financial professional, it completely amazes me that the US Gov't who themselves can not be held up of a model of efficiency, can not seem to get what are very simple common sense facts regarding credit reporting that is set up to receive within those same fixed fields the exact same information they have received for decades. Moreover, there are secure and approved data filters that will remove garbage so as to at least give the appearance that the nation 's system of credit is not based on XXXX databases that if my people had two days, I could bring down the error ration from its present ( yet denied ) accuracy rate of if I am generous, about 65 %. And here is the real kicker, 90 % of those that pull a credit report and then use their algorithm to create a FICO Score, an algorithm hidden within the most secret places beneath the White House complete with a special decoder ring. Every piece of data that is considered to be unavailable due to national security, has been hacked and stolen long ago. But i do n't want to get off track by traveling down the multiple roads that have led to our systemic meltdown that is only being artificially propped up today by printing XXXX of XXXX of dollars and depositing it the next day. And yet be that as it may, out of the XXXX Credit Bureau 's, historically ( even though it is rarely brought up ), the Bureau with the WORST Database has always been XXXX! I simply had to laugh when I even read the first page a couple years ago and the addresses that were listed as addresses in which creditors would view that attested to where I have lived since maybe 1985, if they were n't actually used as a source of reference would cause anyone to simply just laugh. It is so obvious that ( and I have no idea what we are paying these people ) that there has NEVER been a time when Equifax actually attempted to at least set up within the fixed fields, what types of even characters would ever be there and simply start with that. Second, because this was dealing with the physical addresses of the consumer that it would EVER occur to anyone with the Federal Gov't Regulatory Agencies so suggest that they request copies of what was supposed to be identical data that made up these fixed fields and so the logical conclusion is that the data should either match or be pretty close. But NOOOO!. The government, which has become the arbiter of creating unethical conflict of interest exceptions which allow for these protected Credit Bureau 's to create products and sell this vaporware ( monitoring nothing subscription ) to the public. Now outside the beltway. those of us who remain that have not drank the kool-aid and completely sold out to the point where the term " conflict of interest '', or " unethical '' has no point of reference because the basis for any Standard was determined to be unconstitutional. In addition, Equifax who holds the golden trophy for possessing the most inaccurate database of any of the other XXXX, is the credit bureau of choice for most of those that extend credit. In addition, the appearance that a consumer can easily make changes just to their personal data so it is at least accurate and verifiable is fruitless. Once the changes are made, the consumer hits enter and is kicked out for any number of reasons. Primarily they use that due to security and lack of activity, the consumer has been timed out. Once that happens multiple times, you just give up. I have NEVER been able to reach a human to lodge a complaint or seek assistance, however, XXXX XXXX made all of my corrections and yet these so called bogus " credit agencies '' which are simply a cover for the industry they represent continue to use them thus producing totally incorrect conclusions.

Company response to consumer: Closed with explanation