Consumer complaint received 2022-03-26
Company: AMERICAN PACIFIC MORTGAGE
State: MS
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
I applied for a mortgage loan in XX/XX/XXXX with American Pacific MortgageXXXX XXXX XXXX I was given a pre-approval and pre-qualification letter by the lender. Fast forward to XX/XX/XXXX we found a house and made an offer on it. The lender received the documents and supposedly began to process it. I paid {$500.00} for earnest money. 
The Realtor arranged an FHA inspection which cost {$350.00}, and the appraisal was done and repairs were made by the seller and re-inspections were done. The Realtor reached out to the lender to make sure that we were on track for the closing date of XX/XX/XXXX. XX/XX/XXXX came and the lender delayed the signing to XX/XX/XXXX because she needed more documentation. The documents were submitted the day they were requested and we waited and waited. XX/XX/XXXX came and she delayed it again, i reached out to the lender to find out what was going on because I had already given my current landlord my exit date, the lender emailed back and said to tell them XX/XX/XXXX. I informed my current Landlord with the new date and the utility companies. XX/XX/XXXX came and she emailed stating she was submitting the documents to the underwriters and that was where the Realtor became worried because this was supposed to be submitted to the Underwriters before the inspection was done. Now I have an insurance company calling for the payment and the lender has been fired along with her assistant and her supervisor. I spoke with the President of the company on Friday and he was " blown away '' trying to figure out exactly what happened. She informed me that I was denied and he stated I was denied because she ran my FHA loan under the USDA guidelines which caused the denial and he stated he would have everything fixed and I would sign for the home within 7-10 days. I explained to him that the sellers were ready to make a move and they have given me more time than they should have. We disconnected the call and I reached out to my Realtor and informed her of everything that was going on. Shortly after that I received another call from the President of the company ( XXXX XXXX ) who stated that because of a bankruptcy from XXXX that was dismissed he would not be able to help. I explained that because the bankruptcy was dismissed by me and it was over 2 years ago it shouldn't be a factor. I did not let it go because of all of the time and money we had put into this. He finally worked it out and told me I was approved for $ XXXX ( which is $ XXXX from my original pre approval ). He told me to reach out to my realtor and let her know and he sent the approval letter. I began looking again for another home and could not find anything. 3 weeks go by and nothing, I informed XXXX XXXX that I had to move out of my current home because his former employee had told me to tell them I would be out by XX/XX/XXXX which I did. He had no sympathy no anything, he said there was nothing he could do about it. I reminded him about the negligence of his former employer is the reason I was in this situation. 2 more weeks go by and still no home, I was still working on my credit at that point and I began to email XXXX XXXX to let him know that my score had went up several points and could we see if I could qualify for my original amount, my emails went unanswered. 1 week later he finally responded by saying he was no longer with the company and was stepping away from lending all together. I was furious, I asked who should I contact now since he is gone and I still have heard absolutely nothing. XXXX XXXX became irate when he learned that I wrote a complaint about the former employee and listed the company in the report and told me. Which I really did not care at that point because he was not the one who was about to out of a home with no where to go and if he wants better reviews he should train his staff to do better. 
All of the money I put into the home that I was supposed to be in, back in XXXX should be reimbursed to me since it the error of their staff that caused me to lose out on the home. I had appraisals, inspections, purchased a refrigerator, door bell system, art for the walls, kitchen and bathroom decoration and now I'm still stuck in the same position just with a lower credit score, because the former employee ran my credit multiple times through their company and other companies without my consent. This is not right at all. It is legally a crime. All of this is negligent on their behalf I don't know if you know anything about any of this but I was just trying to see if this is normal. I will be requesting my money back because his previous employee handled this entire situation the wrong way. And I corresponded with her and her associate via email so I have documents of her telling me when to give my landlord notice and various other topics.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation