Consumer complaint received 2015-07-22
Company: Med-1 Solutions, LLC
State: IN
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
hospital charges were not submitted to the XXXX XXXX XXXX XXXX in a timely manner. 
The date of service in question is XX/XX/XXXX. I have contacted the XXXX Hospitals of XXXX and Med1 Solutions several times regarding this matter and some how they still managed not to bill the insurance company in a timely manner. Upon reviewing my supporting documentation you will see that I attempted to provide my insurance information several times. The dates that insurance information was reported are listed below : I submitted my insurance information ( XXXX ) XXXX times since the date of service : XX/XX/XXXX at the time of serviceXXXX XXXX, XXXX via mail service ( please see letter ) XX/XX/XXXX via fax ( please see documentation ) **XX/XX/XXXX via telephone call at XXXX 
** ( I am using XXXX of the other charges for the physician to prove that they were fully aware of my insurance information because the physician charge was paid. Please see the paid bill for {$510.00} ) Please not this charge was for the same visit but billed separately.Additionally, I submitted a dispute letter on XX/XX/XXXX of an itemized bill because Med One Solutions stated that they were collecting for XXXX Hospitals and XXXX XXXX. They were also pursuing me for a bill that was not mine. 

I have communicated with Med One Solutions several times specifically regarding this date of service and they have promised over and over again if I was to submit proof from XXXX XXXX XXXX XXXX that I am not responsible for the charges due the contractual agreement because they failed to submit the bill in a timely manner they would write-off the charges. 

I specifically spoke with XXXX on XX/XX/XXXX who stated if I were to submit copies of the insurance cards they would bill the insurance company and review the account to make sure the billing was correct. 

On XX/XX/XXXX, I received a call from Med1Solutions and I spoke with XXXX and XXXX. At that time they stated they were billing me for several bills totaling to {$3700.00} ; XXXX of which was from my XXXX year old son. The bills were from XXXX XXXX and XXXX Hospitals of XXXX. Therefore, I contacted XXXX XXXX and requested copies of the insurance cards. Upon receiving the copies of the insurance cards for XXXX XXXX I faxed them to Med1 Solutions along with copies of my XXXX XXXX XXXX XXXX XXXX cards and a dispute letter because the bills were unclear. 
On XX/XX/XXXX, I contacted Med 1 Solutions to confirm the status. They had removed the charges for XXXX Hospitals date of service XX/XX/XXXX. Therefore, the charges were somewhere around {$450.00}. However, I never received an itemized statement. 
Later, Med 1 Solutions attempting to collect on a debt around XX/XX/XXXX. At the time I was aware that there were some very small bills totaling to around {$400.00}. When I asked the representative how much were the bills she said they were {$3000.00}. I said wait how can that be she said they received a bill from XXXX Hospitals for {$1700.00}. I explained to her they should have billed the insurance company back in the fall of XX/XX/XXXX and I had also submitted the insurance information XX/XX/XXXX. So I was informed that they would bill the insurance company. I immediately contacted XXXX XXXX XXXX XXXX and spoke with XXXX. At that time we placed a conference call to XXXX Hospital and spoke with XXXX who later connected us with XXXX. At that time XXXX ( XXXX XXXX ) advised XXXX that the bill was not filed in a timely manner and unless they could provide proof that the bill was filed in a timely manner it would not be paid. XXXX then connected us to XXXX because XXXX was suppose to be the guru of billing. XXXX stated she would pull the claim back

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation