Consumer complaint received 2023-12-02
Company: JPMORGAN CHASE & CO.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XXXX XXXX XXXX received multiple emails from Chase stating there were issues with all of my accounts. This means my personal accounts as well as my business accounts. 

I then received an email stating that all of my accounts were temporarily locked due to a security issue and to call to have it reopened. I did so on the morning of XX/XX/XXXX I was told by the woman on the phone that Chase had decided to end their relationship with me ( I had been a chase client for almost 30 years ). They then stated they would not tell me why, but I had no authority to get into the accounts at all, and that they did not need to tell me why they closed the accounts. On the XXXX, they told me it would be a 2 week investigation and then the check would be released within 10 days of that ending. I was obviously quite upset and found no help with the person on the phone. 

XXXX XXXX XXXX XXXX XXXX  and went to my first branch on XXXX XXXX XXXX XXXX. I spoke to s stone faced banker who basically said- yea sorry nothing I can do and I sat and cried in front of her because every XXXX I had is now being held for reasons I was not told. I have children, I have bills, I have rent. 

I went back to XXXX XXXX XXXX and went to another branch. I was told once again that my accounts were closed due to fraudulent activity ( never in my life have I dont anything illegal/fraudulent ) I felt they were speaking to me like a criminal- the banker said.. " its ok, you can tell me if you wrote a bad check or something '' I was horrified. I am a mother, XXXX XXXX upstanding citizen and in no way would do this. 
He called someone, and then said well we cant tell you why we closed but the 10 day window has already begun and you will have your money within 10 days of XX/XX/XXXX. Of course that did not happen I went back to that branch on XXXX  I met with yet another banker. They told me we have decided to lock your accounts due to fraudulent behavior. They had no issues with telling me that over and over again. But yet once again, we won't tell you why. He then called someone else, and said your money is being released on XX/XX/XXXX and you will have it then. 
That did not happen I went to another branch on XXXX. Same story once again. This banker told me the check I was waiting for ( it was a large check I had deposited right before they locked me out ) was sent back to the person who wrote it to me on XXXX I thought, oh great! She can then write me another check. But after contacting that person, and learning she did not get the money back, I learned this was not true. Again I went to another branch on XXXX. He called someone else and said ok, call this number and have the person who wrote the check call this number and they can authorize the check. Yet again a whole different story I called that number, they contacted my friend who had written the check and confirmed it is in fact a legitimate check. I thought we were good. But I was wrong. 
They then told me it has to go to yet another review. WHY I said. They check cleared, the check had been verified. They did care. They said 3 day review, then I will get the money 10 days after that. 

This is horrific. They are holding 90 % of my money. I can not pay my bills or my rent. It is affecting my credit, and I am getting nonstop calls from companies I owe money to, yet can not pay any of these bills. 
This is all of my business and personal accounts I can not get in to get my statements so I can not give to my accountant. I can not get in to get my auto pay accounts. 
This is making me physically ill- and is just NOT right that they can do this. 
As of XXXX I have nothing.

Company response to consumer: Closed with explanation