Consumer complaint received 2022-11-18
Company: Receivables Performance Management, LLC
State: MA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
Receivable Performance Management XXXX XXXX XXXX, XXXX XXXX XXXX, WA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX A fraudulent account was opened in my name and then defaulted. I have never had an account with XXXX. I learned of this via a collection agency letter received XX/XX/22. 

I never received any sort of notification about this account from XXXX. 

On XX/XX/22 I took the following actions : 1. Called the collection agency and was instructed to contact the Police and XXXX 2. I filed a fraud report with the local police ( XXXX MA, XXXX XXXX XXXX ) 3. I called XXXX and was instructed to go to a store with proof-of-identity to file a fraud claim 4. I went the store in XXXX XXXX MA and worked with the Manager there ; XXXX XXXX 5. XXXX called the store support line and spoke to one XXXX XXXX 6. XXXX provided with all of the information related to my claim, picture of my driver 's license, address, and confirmation that I have lived in my current location for 19 years, and NEVER anywhere else in MA. 

7. XXXX confirmed to XXXX that the address on the account did not match my address. 

8. XXXX filed a fraud claim form and said that I should hear from someone the following week, which never happened. 

9. Life went on and I frankly forgot about this, until I received a notification from XXXX that a Collection notice had been filed with them on XX/XX/22. 

10. On XX/XX/22 I returned to the store in XXXX XXXX and XXXX reconnected with store support to inquire as to the status of the claim. During this visit I learned that the original account was opened through tele sales, so there was apparently no one at XXXX that validated the person 's identity. 

11. The XXXX rep on the phone, XXXX XXXX XXXX instructed me to reach out to the collection agency to request a fraud package 12. On XX/XX/22 I contacted the collection agency to get the package and they claimed that they didn't have that and directed me back to XXXX. 

13. The collection agency gave me an email to file an escalation, which I sent on XX/XX/22. 

14. There has been no response from the collection agency. I was also told that XXXX needed to send validation that the claim was fraudulent 15. I spent XXXX hours on the phone on XX/XX/22 with the Customer Care department with no resolution or recommended course of action and was told that the claim was " pending ''. 

16. A call on XX/XX/22 resulted in my learning that the fraud claim had been denied, and during this call I was told a ) the CSR would be filing a claim, b ) I should file a claim online and 3 ) I should return to the store and have them file a claim. Talk about confusing. 

So, failures abound on XXXX actions. 

1. I have never had an account at XXXX 2. I never received a bill of any sort from XXXX  3. I never received a phone call from XXXXe 4. XXXX has failed to live up to its obligation to respond to the claim within 30 days 5. ALL contact with XXXX has been at my initiation 6. The first contact from anyone regarding this alleged debt was the letter from the collection agency I am at a loss as to how to resolve this issue, and all I am getting from the collection agency and XXXX  is a big run around.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation