Consumer complaint received 2015-11-07
Company: JPMORGAN CHASE & CO.
State: MI
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
I have submitted numerous complaints against the mortgage originator and subsequent servicers of my loan whom are Chase Manhattan Mortgage, Chase Home Loans- n/k/a JPMorgan Chase Bank , National Association ; XXXX XXXX XXXX- lending arm of XXXX ( a/k/a XXXX XXXX, XXXX XXXX ) ; XXXX XXXX XXXX ( a/k/a XXXX and XXXX XXXX , XXXX ) and XXXX XXXX , the owner/investor of the present note to which servicing rights were sold to XXXX, XXXX ( XXXX XXXX ) at the direction of XXXX XXXX. XXXX is the data information processor. I am a victim of redlining, ECOA, TILA/RESPA, Reg B and mortgage fraud for housing/profit schemes perpetrated by the originators and subsequent servicers including the present servicer. It has occurred to me that you left the final decision to those organizations I have submitted complaints about and left it at that. I 've heard nothing more from you. It is noted that you, now, have increased authority in enforcing mortgage fraud in collaboration with the banking agencies and the USDOJ. Yet, you continue to make more rules and have n't solidified benchmarking or truth in settlements regarding the enforcement orders promulgated by the banking agencies. You work directly with the banking agencies ( Federal Reserve Board and Office of the Comptroller of the Currency. The sole basis of the complaints I 've submitted is unfair, deceptive acts and practices. In essence, this complaint also relates to your organization, as you 've not appropriately deployed your administrative authority. I was a first time home buyer and thought to be a co-borrower when we ( my husband and I ) acquired the residential property. I 've never been able to confer with the originator, nor servicers as an authorized party on the account and we 've always filed joint tax returns. I am relatively certain my credit file was queried. I am, also, relatively certain that my husband had bad credit at the time of origination ( XXXX/XXXX/XXXX ). There was a fraudulent short sale between XXXX and Chase Manhattan Mortgage Corp on XXXX/XXXX/XXXX. It was learned that my name had to be physically written on the mortgage doc ( XX/XX/XXXX ). I 've not been able to obtain the XX/XX/XXXX mortgage document. However, I do know the instrument number, our last name was misspelled and the notary for the XXXX transaction was an employee of Michigan Dept. of Treasury ( XXXX XXXX ). I learned of this from attorney representatives XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX offices ). When I inquired of the register of deeds regarding the XX/XX/XXXX transaction and why we did n't receive a copy of the mortgage deed-payoff, the CSR stated that they did what they were told to do ( not to send ). The only correspondence we received was a letter thanking us for paying off the loan. It is therefore my contention that Chase sold the loan to XXXX, thereby, making XXXX the new lender in the refi. We rented the home before we were married. We were married ( XX/XX/XXXX ) prior to the origination ( XX/XX/XXXX ). The landlord gave a warranty deed for {$40000.00} solely to my husband, as equity in the home. He knew we were married. The original loan was {$46000.00}. With {$40000.00} equity, the loan should 've been a HELOC ; or at least {$40000.00} of it. The refi was {$55000.00}. We were physical parties to this transaction and have no knowledge as to whom the other parties were with which we would 've had to sign agreements. According to the blank forms I have, the transaction was done by telephone interview. I 've never heard of that for an origination or refi. I do know that XXXX XXXX XXXX was a party. I also have a document ( blank ) with the phrase tenancy in severalty. It implies to me that there are a number of mortgage participations ; thus, a mortgage fraud scheme.

Company response to consumer: Closed with explanation