Consumer complaint received 2015-05-21
Company: U.S. BANCORP
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
RE : US BankTo whom it may concern : This letter is to complain about service I recently received from US Bank located at:XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA. 
I recently opened a Small Business Checking Account with XXXX XXXX. Upon opening the account, it was explained to me that all checks deposited for the first 30 days will be subject to a 5 day hold. XXXX XXXX also asked if I would like " Over Draft Protection ''. My reply was " No, if the money is not available to me, I do n't want to be able to spend it ''. Reason being, I refuse to pay a fee, to utilize money that I do n't have. With this being said, when I opened the account I deposited {$120.00} cash. On XXXX XXXX 2015, I deposited {$1000.00} into the business checking account. ( 1 ) Check in the amount of {$1000.00} and the other {$80.00}. The very latest, these funds should have been available to me by XXXX XXXX, 2015. In the meantime, I attempted many times to create my online profile so I can keep track of my new account. I was unable to do so for 3 days, I then called upon the XXXX for assistance. I was on the phone with them for over XXXX minutes, passed from department to department finally to come to the conclusion that there is a " Hold '' on my account and my new Debit card is " Suspended '' in house. Meaning, the branch where I opened the account has placed a hold on the debit Card so no transactions can be done on the card until the branch lifts the suspension. On XXXX XXXX, 2015 I called XXXX XXXX to inquire about same. He acted as if he was n't sure how this happened, then stated the " Bank '' put a hold on the card and he would call to find out why and when this can be fixed. Meanwhile, I have no access to my account to see what is going on as far as transactions, etc. XXXX XXXX, 2015 I called to find out status on my debit card and the hold placed on my deposit. At this time, he says my account was overdrawn and the main branch has placed an additional hold on my account. I explained I still am not able to access my account online to see what has happened. XXXX XXXX stated he will print out a transaction history and will email it to me right away. He even asked if I can get email on my phone, cuz I explained I was working and not near a computer. Another XXXX goes by, I call XXXX XXXX again! I still have not received email. " I just sent it '' he stated. He then went on to explain that in the future, try to make XXXX large ATM withdrawal vs. many small withdrawals to avoid additional fees. Ok, thanked him and went back to work. I explained to him how I really need to set up my online banking so I can get my merchant account and direct deposits situated. Also, I have been running to the issuing bank, each time XXXX of my clients pays me with a check This is XXXX of the mere hassles I wish to avoid by having my own account. 
After reviewing his email over the weekend, I noticed that my account had incurred XXXX ( XXXX ) OVERDRAFT FEES in the amount of {$36.00} each, XXXX ATM DENIED FEES in amount of {$2.00} each and THEN A {$25.00} CONTINUED OVERDRAFT FEE. ALL DATED ON XXXX XXXX, 2015. The same day I deposited {$1000.00} at my home branch location!!!! 
********Please also note, I have been in constant contact with XXXX the bank who issued the {$1000.00} check, and that check cleared the account on XXXX XXXX 2015!!!! It 's now XXXX XXXX and US Bank is STILL HOLDING MY FUNDS AND CHARGING ME DAILY IN OVERDRAFT FEES WHEN THE MONEY IS THERE!!!! 

REGARDLESS I had made a deposit to cover any withdrawals or transactions, REGARDLESS ... they have cleared the deposit on XXXX/XXXX/2015 and THEN CLOSD MY ACCOUNT AND STATED I CAN COME PICK IUP THE REMAINDER OF MY MONEY

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief