Consumer complaint received 2017-06-21
Company: JPMORGAN CHASE & CO.
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Incident described in the initial letter sent to Credit Card Company. This was one of two correspondences, the second dispute and correspondence was to provide additional information that I found on-line about the numerous complaints that were written up on the companies business practices. XXXX XXXX XXXX XXXX XXXX XXXX New Jersey XXXX XXXX XXXX XXXX XXXX XXXX DE XXXX Reference : Account Ending in XXXX XXXX XXXX XXXX Continued Dispute Dear XXXX XXXX : In response to your request I am providing a chronological, detailed report with supporting documents that occurred at the time of my dealings with XXXX XXXX XXXX ( XXXX ) on XXXX XXXX, 2016. I was attempting to purchase tickets to the XXXX XXXX XXXX that was to be performed on XXXX XXXX, 2016 at the XXXX XXXX XXXX 30 days in advance of the shows performance. As I typically buy tickets on line I mistakenly was on the wrong website, that of the company that this dispute is based on. I admit that I did accidentally hit the purchase, enter key, and after finding out that the service charges for the four tickets for the total purchase was very, very, excessive I decided to cancel the purchase of these tickets. Also, one other important fact is the XXXX company very cleverly did not reveal the service fees for those tickets until after I hit the enter or purchase key in an attempt to rapidly eliminate the potential to cancel the transaction and disallow any potential for refund, thus the reason for my actions. The service fees were actually more that the ticket prices. Therefore within two minutes of my mistake I called the customer service number provided by XXXX on their website. After a lengthy delay over 20 minutes I spoke to a company representative ( XXXX ) who explained that they could not cancel my order, even though I contacted them immediately and there were no refunds or cancellations possible. I also spoke, after a short argument, with XXXX supervisor ( XXXX ) who essential reiterated the same statement that they could not issue a cancellation. I expressed my total dissatisfaction with the company and told them I was going to dispute the charges. During the delay I also wrote a short message to their e-mail address telling them to cancel my order since I was on hold for a long time on the phone. At the conclusion of the call, and sending my e mail message. I called the Chase Card XXXX number and after speaking to a person in your Dispute Department told me that I could not dispute a charge that has not been posted to my account and that I would have to wait until the charge was posted. After two days I checked my account, found the charge and thus initiated the dispute. I have made mistakes before similar to this and the companies were much more reasonable and understanding and honest about their companys business practices. I thought I was well within the time frame for mistaken transactions, especially those that occur on line. I took the necessary actions immediately without delay for the purpose of eliminating any possible conflict with the seller, I was wrong as this is not the case here. This company should be investigated for illegal and at least improper transaction procedures, I hope no one else is and was in the same situation as myself. Please find the documents that I saved regarding this issue. Enclosures : My Order conformation with my notes. My e-mail message cancelling my ticket order The order Summary indicating what I just paid for. XXXX response to my e-mail message well within 30 minutes of my e-mail message being received. Ticket order confirmation that was sent during same time that I was trying to cancel the order. My note on their notice to me, the last time I heard anything from their company. Please do not hesitate to call me at XXXX, if you need any further explanation or additional information regarding this dispute. Sincerely XXXX XXXX

Company response to consumer: Closed with explanation