Consumer complaint received 2019-12-31
Company: BB&T CORPORATION
State: AL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Fee problem

Complaint:
I am a customer of BB & T bank and have been a customer with said bank since, XX/XX/XXXX. 

With that being said, I have been an excellent stuard of my account until making an error and signing up for the companies Overdraft protection, and at this point it was a very big mistake. Up until the date of signing up for Overdraft protection I may of had 2 fees that were obviously my fault and never complained. Suddenly, odd things began to happen with the account. The exact date of signup I do not remember but it was earlier in the year. 



While signing up, there was no breakdown of any changes to deposits, or credit schedule. Including cash deposits at the ATM. During the period of XXXX. This predatory practice debited my account for more than {$570.00} in overdraft coverage fees .During the same period I had made deposits of {$660.00} yet could never get it to the positive! After approaching the bank courteously and explaining the situation in which the following occurred during the same period. I declined their NSF/OD protection on my account. Only to see them rearrange pending debits and deposits to maximize RETURNED ITEM fees. The following occurred.

Dates and deposits : XXXX Deposit of {$2200.00} XXXX Deposit of {$190.00} XX/XX/XXXX Transfer of {$70.00} XXXXDeposit of {$200.00} XXXXDeposit of {$200.00} XXXX I declined any future Overdraft protections. 



During this time period I deposited a total of {$2900.00} Which had they explained to me at any point that DEBITS cleared before CREDITS I would never of banked with this institution. 

After, approaching the bank and waiting for DAYS for a response, the bank refused to refund any but 1 {$33.00} fee. Even the ones on fees for $ XXXXcent fees charged by them, and never explained how I ever received any of these fees, considering they were online purchases made. I have do so for years and never received such fees or maybe didn't notice them at other institutions. Never a fee on them. During this period They convinced me to decline any future protection and they moved around more charges, and credits to maximize Returned item fees. As shown below. 

I zeroed out the account and hit the restart button with said institution. Depositing a total of {$3600.00} in a 2 day period, of XXXX and being assured over the phone that my deposit of {$2100.00} at the atm was going to clear the same day I made it and that any debits were to clear after the credit was made to the account. Said deposit was in CASH. 

These deposits include-XXXX {$1100.00} {$260.00} {$130.00} {$34.00} XX/XX/XXXX {$2100.00} All cleared on XX/XX/XXXX With pending debits of- {$29.00}, {$14.00}, {$50.00}, {$160.00} which add up to a total of {$260.00}. At this point my account balance available was {$1500.00} YET I somehow managed to get Returned item fees on XXXX  and XXXX XXXX, which were the {$160.00} and {$50.00} payments made AFTER THE DEPOSITS! They in turn held a deposit of {$2100.00} for two days and done everything they could to maximize fees on PENDING transactions! 

I wake up on XX/XX/XXXX to MORE FEES, and returned items and now a likely a credit account that will close due to this PREDATORY practice of maximizing fees by ensuring that debits always clear before your cash deposits. 

Deposits made at ATM show as a CHECK NUMBER. In which is how they held a {$2100.00} deposit for 2 days after being assured that it would clear and I had nothing to worry about on the phone by their associate. 

At this point I am angry, and upset and feel that this bank is not only preying on me, a GOOD customer until I signed that paperwork online, but also other customers of more meager means. 



I am asking for every DIME of overdraft fees refunded to my account and I will be closing this account as soon as any pending credits, and debits clear. At this point I am at a loss of even how to manage my checkbook, and banking, as I feel like this bank has done everything in its power to maximize fees, while viewing me as a number, and refusing to give me any refund. The banks shuffling of debits and credits, as well as purchases that have previously shown as cleared disappearing and reappearing on the account to maximize fees on small purchases made nearly 2 weeks prior is disgusting. 



.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation