Consumer complaint received 2023-05-23
Company: CAINE & WEINER COMPANY, INC.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Subject : Complaint against XXXX for repeated refusal to honor a cancellation request Dear Sir/Madam, I am writing to file a formal complaint against XXXX regarding their consistent refusal to honor my request to cancel services since 2019. Despite numerous attempts to terminate the agreement and cease their services, I have encountered significant obstacles and experienced undue hardship in dealing with their customer service representatives. 

To provide some context, I initially engaged XXXX XXXX services in [ year ] for [ reason ]. Unfortunately, due to a change in circumstances, I found it necessary to cancel their services and discontinue my association with the company. On [ date ], I first submitted a formal cancellation request to XXXX, clearly expressing my desire to terminate the agreement. 

Since that time, I have made multiple subsequent attempts to cancel my services with XXXX through various channels, including phone calls, emails, and online support. However, each time, I have been met with resistance, misinformation, and a complete lack of cooperation on their part. 

I have been subjected to long waiting times, unhelpful customer service representatives, and a disregard for my repeated requests to cancel the services. Despite providing all the necessary information and documentation, XXXX has failed to take any action in response to my cancellation requests. 

Furthermore, I have received multiple billing statements and invoices from XXXX for services that I explicitly requested to be terminated. These continued charges are not only frustrating but also represent a clear violation of my rights as a consumer. 

I would like to emphasize that I have made every effort to resolve this matter directly with XXXX, but their ongoing refusal to address my concerns has left me with no choice but to seek assistance from the Consumer Financial Protection Bureau. It is my hope that your intervention can help rectify this situation and ensure that XXXX upholds their obligations under consumer protection laws. 

In light of the aforementioned circumstances, I kindly request the following actions from the Consumer Financial Protection Bureau : 1. Investigate the repeated refusal of XXXX to honor my cancellation requests. 
2. Require XXXX to promptly terminate the services in question and cease any further charges. 
3. Impose appropriate penalties and sanctions on XXXX for their non-compliance with consumer protection laws. 
4. Provide me with guidance on how to proceed further and protect my rights as a consumer. 

I have enclosed copies of all relevant documentation, including my cancellation requests, correspondence with XXXX, and billing statements, as evidence to support my complaint. 

I appreciate your attention to this matter and I trust that the Consumer Financial Protection Bureau will take appropriate action to address this ongoing issue. I look forward to a timely resolution and a favorable outcome. 

Thank you for your assistance in this regard. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation