Consumer complaint received 2023-03-01
Company: ARVEST BANK GROUP, INC.
State: MO
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
I have had a trust account with Arvest bank in XXXX, MO. since XXXX, solely in my name and I am sole trustee of the trust. In XX/XX/XXXX I mistakenly signed a Durable Power of Attorney naming my grandson as my DPOA when I thought it was only Medical POA. My grandson and his mother immediately put me in a XXXX XXXX  and tried to sell my house and auction my belongings, he denied any of my family visiting me and frequently yells and curses at me that I am incompetent. He was reported for XXXX XXXX by my extended family, I hired an attorney, and I was moved back into my home by my extended family XXXX XXXX XXXX 
While I was in the XXXX XXXX my grandson went into Arvest branch XXXX on XXXX XXXX on XX/XX/XXXX requesting through XXXX XXXX XXXX to take over my account showing them the DPOA form. He was declined by XXXX XXXX. Then on XX/XX/XXXX, an Arvest employee named XXXX XXXX ( who is friends with my grandson ) signed over both of my accounts to him. And listed him as trustee of my trust. I am still sole trustee of my trust, and DPOA does not amend a trust. Since then, my grandson has not consulted with me at all or allowed me any access to my money. 
My attorney informed Arvest manager XXXX XXXX that I have not been deemed incompetent and no event has happened to trigger a DPOA taking over my finances. And even if it had I can not be removed from my account and cut off. XXXX XXXX responded that we would have to take them to court and subpoena them. My attorney issued a subpoena XX/XX/XXXX, requesting all documents that showed how and why my accounts were given away. We received the documents XX/XX/XXXX and all Arvest provided was the documents mentioned above - the DPOA being declined and then removing me from my accounts totaling over {$100000.00}. 
I have revoked my grandson as my DPOA and it was also sent to XXXX XXXX. It was ignored. My grandson only speaks to me to yell at me and tell me I am crazy and he is in charge and there is nothing I can do to change it. 
I also have an account at XXXX XXXX, that I still solely manage and have full access to. My grandson also tried to take over these accounts in XX/XX/XXXX but was also denied. XXXX XXXX has been linked to my Arvest accounts for years to transfer funds back and forth. I authorized my advisors to pull {$80000.00} out of Arvest and into my XXXX XXXX account XXXX XXXX XXXX On XX/XX/XXXX my grandson called XXXX XXXX demanding his money be returned to him because Arvest is his account only in his name. He was told he is not their client and they can not share account information with him. He then called me to cuss me out and yell at me again and to get me to return the money to Arvest. When I wouldnt he called my advisor back and yelled at her that he was filing a dispute with Arvest to have his money returned, and that he is going to get guardianship over me so my XXXX XXXX accounts would be his too. My advisor consulted with XXXX XXXX management and they said to report this and file a police report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation