Consumer complaint received 2019-11-20
Company: ACIMA CREDIT, LLC
State: NY
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Getting the loan

Complaint:
On XX/XX/XXXX I walked into XXXX XXXX XXXX XXXX  XXXX located at XXXX XXXX XXXX, XXXX NY XXXX with {$3000.00} in my pocket book to look for and buy a bedroom set for my new home. Mind you I had just left XXXXXXXX XXXX furniture store where I was able to apply and get a credit card and purchase some living room furniture for 0 % interest. I have very good credit. So I walked into XXXX XXXX looking for a bedroom set. I saw 2 bedroom sets that I liked. One was for  {$2000.00} and the other was for {$3000.00}. In discussing with salesperson XXXX I mentioned that all I had in my pocket book was {$3000.00} and somehow the fact that I was closing on my home in a few days was shared. I ended up walking out of there with my {$3000.00} still in my pock book and having deposited {$230.00} via debit card on the {$3000.00} bedroom set. I was told that I should get the furniture on credit interest free for 3 months with automatic payments and only after the 3 months would I start paying interest. It sounded good to me! I figure out that my payment was {$260.00} to be paid biweekly. I was told something similiar at XXXX except that it was 6 months interest free and my payments were monthly. Nothing seemed odd at the XXXX XXXX. I got so busy with moving and school and work and family that it did not dawn on me until XX/XX/XXXX that I did not get an ACIMA Credit credit card in the mail like I did with XXXX XXXX  and I didn't even know what my interest rate was. I googled and called them up to find out about my interest rate and for the first time I learned that this was a LEASE and I would be paying the {$530.00} per month for 1 whole year. So with my down payment {$230.00}, my delivery fee {$150.00} ... in XX/XX/XXXX when I finished paying for this furniture I would have paid {$6700.00}. {$3700.00} more than the purchase price. I was in shock! I couldn't believe that I allowed myself to be conned into taking out a lease so I can pay 2 times the agreed price for a bedroom set. I don't mind paying an interest for the 'credit ' they were offering but I did not go into the store to lease furniture. The salesperson was very cunning and succeeded in convincing me and my husband to take the more expensive funiture on 'credit '. I feel scammed, taken advantage of, conned, misled, lied to, tricked among other things. Why is their name ACIMA Credit? Why isnt it ACIMA LEASE? This is misleading and unfair to consumers and the company  preys on innocent consumers like myself. Today before I made my complaint I googled reviews and could not believe how many people were scammed and are still being scammed into leasing furniture. They are predators on consumers and predatory lending is what they do. I want to feel comfortable sleeping in my bed but I cant the way I feel about how I was misled. ACIMA Credit needs to have better practices so consumers are more aware of what they are getting into. I called again today and voiced my feelings and XXXX told me something about a contract I signed. I am like what contract? I remember signing a tablet I could hardly read the print was so fine. I received no printed copy nothing. i should have known something wasn't right. The salesman was very nice but what he is doing to cobsumers is not.

Company response to consumer: Closed with explanation