Consumer complaint received 2023-02-27
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/XXXX I requested Wells Fargo Bank for a wire transfer of {$100000.00}. 
Transaction Reference Number : XXXX. They said money should be received within an hour and of course there was {$30.00} processing fee. 
Rest assured I left the bank. 
That night, checking my account online I notice something strange : My account showed a withdraw of {$100000.00} and at the same time a credit of {$99000.00}. I was puzzled and confused! I called the XXXX number, wells Fargo customer service. I was told that money was sent and any problem should be solved at the branch level, but branch was closed then. 
The next day the receiving agency called and said that they have not received the funds. 
I went to the branch and talked to the branch manager : XXXX XXXX. He said that there was no problem and money was in fact was sent. I insisted that he would look at my bank account on myXX/XX/XXXX and I showed him the credit of {$99000.00} to my account. He seemed to be puzzled too. I told him that my receiving agency called and said that they have not received the funds. 

He then proceeded to cancel the transaction and tried to send the money again and assuring us me and the receiving agency, XXXX XXXX, on a conference call that the money will be there within an hour. Once again, I left the bank. 

Hours past, our morning turned to and afternoon, aboutXX/XX/XXXXXXXX XXXX called again to inform me that they still have not received the transfer of funds. I was driving out of town, I had to cut my trip short and rush back to the bank again. This time the manager assigned the task to a banker name XXXX XXXX. He proceeded to cancel the second transaction and send the transfer again, Transaction Reference Number : XXXX. I waited for the confirmation of transfer from the receiving agency. An about XX/XX/XXXX she called and said we have not received the money yet and they have to have it by the end of the day by XXXX XX/XX/XXXX. 
I then put the bank manager and XXXX XXXX from XXXX XXXX on a conference call again. She requested because we lost a lot of time, then if possible that the bank would issue a cashiers check? So that I physically take it to their office. Bank manager reluctantly agreed, and I had to rush the check driving 30 miles out of my way to its destination. 

Reason for complain : Each time Wells Fargo debited my account {$100000.00}, there was {$30.00} processing fee. In making correction they credited my account with {$99000.00}. I am short of {$100.00}. Wells Fargo takes a position that US Bank ( receiving institution ) has deducted the money. 

I am however not responsible for Wells Fargo employee 's incompetence in completing a simple wire transfer. Twice they debited my account for {$100000.00} and credited {$990000.00}. In doing so they shorted me {$100.00}. when I asked for correction, they then reversed the last {$30.00} service fee. 
My account is shorted of {$70.00} and should be restored with {$70.00} credit. 

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation