Consumer complaint received 2016-03-29
Company: WELLS FARGO & COMPANY
State: ME
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I am writing this letter as I believe Wells Fargo Home Mortgage is in breach of mortgage modification I completed with XXXX XXXX Loans XXXX/XXXX/XXXX. 
XX/XX/XXXX-XX/XX/XXXX were tough years, we all have them, and sometimes things in life happen that you have no control over. I became XXXX XXXX ( XXXX ), separated and divorced from my spouse of almost 20 years, I was a mess. 
I was in default with Wells Fargo ( XX/XX/XXXX - XX/XX/XXXX, loan sold to XXXX and XXXX is new servicer. XX/XX/XXXX - XX/XX/XXXX. I had zero control on Wells Fargo selling my loan to XXXX XXXX Loans ( for XXXX % of the balance of the loan, according to internet research ) Did Wells Fargo get paid from HUD as this was a FHA-Insured loan, then sell it to XXXX Trust for a discount, then buy it back, changing the terms of the approved, signed ( XXXX/XXXX/XXXX ) modification agreement? I believe they have and this is why ; XXXX/XXXX/XXXX - I signed the XXXX modification agreement, with these terms : Total Monthly Payment {$1200.00} ( {$850.00} Interest, {$390.00} Escrow ) *Ancillary Monthly Payment : XXXX - *Ancillary Monthly Payment : This includes some or all amounts that Servicer has advanced for real property taxes, insurance, water liens, or other amounts that XXXX have become due with respect to the Property. Servicer has spread the repayment of Ancillary Amounts over a period of XXXX ( hand-written XXXX ) months. 5-Year Interest Only, 4 % ( Was told not eligible for HAMP or HARP ) XXXX/XXXX/XXXX - Made first payment of {$1200.00} XXXX/XXXX/XXXX - Letter from XXXX XXXX Loans, indicating on XXXX/XXXX/XXXX the servicing of your mortgage loan will be transferred to Wells Fargo Home Mortgage . In bold letter the next paragraph reads as follows : " The transfer of the servicing of your mortgage loan to Wells Fargo Home Mortgage will not affect any term or condition of the mortgage. '' XXXX/XXXX/XXXX -Letter from Wells Fargo Home Mortgage. As of XXXX/XXXX/XXXX, there is a balance of {$1200.00} ( XXXX Payment ) in an unapplied funds account on your mortgage. Because we do not accept partial payments? We 're unable to credit your account with these funds at this time. Instead, we 'll hold these funds until we receive the remaining amount of {$62.00} needed to apply to the XXXX XXXX, XXXX contractual payment of {$1300.00}. 
XXXX/XXXX/XXXX - I contacted Wells Fargo customer service as I wanted clarification as to why the payment increased {$62.00}? I was told the increase was a change in escrows and this happens all the time. Going forward, the payment would be {$1300.00}. 
XXXX - XXXX - Received letter from Wells Fargo. A review of escrow account XX/XX/XXXX - XX/XX/XXXX has a negative balance of {$5700.00}. We 're providing you XXXX options. Option 1, you send us a check for {$5700.00} and your monthly payment will remain {$1300.00}. Option 2, we divide {$570000.00}, over the next 12 months, increasing your payment to {$1700.00} effective XXXX XXXX. 
XXXX/XXXX/XXXX - Statement from Wells Fargo. Total Payment due XXXX/XXXX/XXXX : Principal {$0.00} Interest {$850.00} Escrow {$870.00} Current Payment {$1700.00} Wells Fargo has changed the agreed upon modification and increased my payment {$480.00} for " Escrow Shortage ''. My wife and I would had never accepted the modification, knowing for 5 years we would be paying {$850.00} in interest only, plus {$870.00} in Escrows. In XXXX, when XXXX owned/serviced the loan, I paid {$1600.00} - ( {$400.00} Escrow - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX 3 month Trial Period and first modification payment to XXXX XXXX XXXX ) {$1800.00} - ( Wells Fargo {$850.00} Interest, {$450.00} Escrow, taxes only, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) {$3400.00} -Total Amount I paid in Escrows in XX/XX/XXXX. {$820.00} in Homeowners Insurance I paid and continue to pay. Property taxes are around {$4000.00} per year. 
I was encouraged to file a formal complaint and any help would be appreciated as we will fall into foreclosure with Wells Fargo, as they will not accept anything less than {$1700.00}. Any help will be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation