Consumer complaint received 2016-05-05
Company: Experian Information Solutions Inc.
State: MI
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: No notice of investigation status/result

Complaint:
Report # XXXX from Experian was emailed to me as a resultion to a dispute. Or so I thought it was until I checked it out. Nothing in the email at XXXX ( must be a XXXX processing this ) to state what I should see different. So this is all that I saw ; yet - still unfixed - that was listed as in dispute. All disputes were removed from the dispute cart, except this. And this makes XXXX sense mathematically plus still : XXXX is still wrong. The main complaint in this CFBP complaint today is that Experian is a terrible communicator. Here is what the email actually says in its vagueness : " Dispute Results XXXX XXXX, The results of the processing of your dispute ( s ) are now available. View the results instantly online. 

For your protection, the results will be available online for 30 days. 

Your Report Number is : XXXX Your Investigation ID is : XXXX What 's your credit score? Find out by ordering your XXXX XXXX XXXX XXXX from Experian for only {$7.00} plus applicable state sales tax. To order your XXXX, call XXXX XXXX XXXX XXXX. XXXX is owned by XXXX XXXX, XXXX. 

PLEASE DO NOT REPLY TO THIS MESSAGE This notice is systemically generated, and we can not receive responses. 

Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions , Inc. Other product and company names mentioned herein are the property of their respective owners. 

Privacy Policy Contact Us '' So when I go to the report it does not state what is different than the previous reports. Seemingly nothing changed. What was highlighted was still not changed XXXX XXXX XXXX. It is ridiculous on every level to not state in the email itself what change has been made. Why not say, " based on our investigation of your dispute about your utility bill, we have changed or not changed the report since your last report number ( fill in the blank ). To keep seeing nothing has changed after each new report is a waste of my time. Many disputes were filed.Which XXXX does this email refer to? This CFPB complaint - once again by me today - addresses the removal of disputes from the dispute cart, such that the cart is empty ; yet no changes have been made that were explicitly stated in either the body of the email itself nor apparent on the report number given once I looked at it at Experian 's own website. Do I have to type a whole bunch of new CFPB disputes/complaints as if I did not already dispute at Experian? And dispute at CFPB already ... twice? What precisely was I supposed to see changed on this specific report? Experian, in response to previous CFPB cited what they thought was lack of specificity on my part as reason to do nothing. But as is clearly the case again herein, they make XXXX effort to provide me with a specific communication to show me what the outcome is different than it was before I complained/disputed whatever the email alludes to without citing it. I am being sent in circles, it seems ; and this is no accident. XXXX of my CFPB complaints had an attachment which cited this type of faux investigation. Nothing changed on it. A pattern is evident of inertia. If Experian persists in doing this any longer, they are deliberately trying to pretend to investigate but are doing the opposite of that : nothing. Nada. Zip. Squat. What does this report refer to? What changed? Did questions get answered that I asked in my dispute? Seems not.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief