Consumer complaint received 2017-04-27
Company: AMERICAN HONDA FINANCE CORP
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
To Whom  It May Co ncern : The reason of this Letter of Intent to Sue is due in fact to the events that took place on  XXXX   XXXX ,  XXXX  wher e AHFC instr ucted  XXXX   XXXX  ,  XXXX , to take possession of my  XXXX   XXXX  Pilot. I have several times communicated to AHFC about the fraud committed to me by  XXXX  of its dealership branches that had concealed information about the mechanical issues on the vehicle I purchased from  XXXX  Honda  XXXX  back in  XXXX   XXXX ,  XXXX .    American Honda Finance Corporation  ignored my claims regarding the wrong doing of their counterpart, due to the fact that the car that was sold to me had several mechanical issues and factory defects which I will be pointing out in a separate complaint pursuing punitive damages for such collusion between all parties involve.  XXXX  after instructing  XXXX   XXXX ,  XXXX  did not disclose nor give any advice in regards to additional non reasonable recovery charges and illegal fees to me. AHFC should be liable for all the additional expenses I have incurred due to their illegal and deceptive practices, by referring the recovery of their asset via  XXXX   XXXX   XXXX   XXXX , which has exaggerated and without my consent incurred additional charges beyond the scope of normal business practices such as the charges and fees. I was incurred additionally without my consent, aside from committing aggravated trespassing of personal belongings.   Also I want to clarify the fact and statement that I voluntary handed the key to  the towing  company technician of  XXXX   XXXX   XXXX   XXXX   XXXX  CA, as most of the documents are stating involuntary repossession of the vehicle asset.   I am requesting the refund of unnecessary and unreasonable additional car recovery expenses that have been incurred to me by instruction of AHFC, which should have a comprehensive recovery system in place in order to handle cases such as mine, and not penalize consumers for their lack of compliance when executing these recovery procedures and processes. I was charged {$220.00} for recovery of personal property and {$360.00} for vehicle release. My personal belongings which were a bag of paper with items purchased receipts, important documents items that were inside the property and therefore should have been left alone. As the intention to redeem the vehicle had already been communicated and expressed to AHFC, they shouldnt allowed such additional expenses on top of the redemption amounts already quoted by its staff.   I will proceed to file several complaints in regards to this matter as well use all means possible including local and regional media TV to expose such practices committed against the People, as it is in the best interest of the Public to become aware that what HONDA pretends on their TV commercials is far from that of what their real customers in this case such as mine go through. We the consumers are tired of lies. Companies that do business this way should be exposed, and forget about spending more in deceiving the consumer with your Time To Help campaigns, if a resolution as well refund and compensation to the allegations and complaints expressed here are not satisfied or settled, your spending for such deceiving campaigns will have to be turned into try to get people 's trust back into your brand.     I hereby reserved other allegations and complaints which will be express in further escalations and exposure of your deceptive unlawful practices if the matters expressed above are not resolved.     Regards,  XXXX   XXXX   XXXX

Company response to consumer: Closed with explanation