Consumer complaint received 2022-08-31
Company: Westlake Services, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with additional products or services purchased with the loan

Complaint:
XXXX I Traded in my XXXX XXXX XXXX XXXX in and bought a XXXX XXXX XXXX from a used lot XXXX XXXX. The next day I called XXXX XXXX and informed them the car is driving funny and some lights came on. They told me to bring it in and their mechanic will check it out. After taking the car to XXXX XXXX Mechanic twice and no resolution they asked me to bring the car to them and they will take it to XXXX who will fix the sensors. Now XXXX has the car for two weeks. I have no car spending lots of money on XXXX rides. I ask to speak to the owner of XXXX XXXX  and or to trade the vehicle in for a safer, better driving car. I was told by XXXX that he would have the owner contact me. Now I get the car from XXXX  XXXX XXXX the sales guy assures me this is the only issue and I should be ok to drive it as he knows I drive a lot for work and to take care of my children. I trust him and take the car. A few days later I get stranded in the hills of XXXX XXXX at night. All the lights came on the dash board, while attempting to accelerate the car wouldnt allow me to give it any gas. I Pulled the car over and turned it off. Repeating this about 5 times before making it to a safe spot. I took pictures and videos of the dash as well. The next day I called XXXX and then he okayed me to bring the car into XXXX XXXX and they will send it to their transmission specialist. The transmission specialist couldnt find the parts for the vehicle from my understanding. The transmission specialist had the vehicle for a so far, so I asked XXXX XXXX if they can get me a loaner car or even to trade that vehicle in or just give me my vehicle I traded in back. I was told that that wasn't an option and they couldn't help me i had to just wait on the transmission specialist to finish the vehicle. I never hear back from XXXX or anyone. In XXXX I called XXXX and he gave me information to the transmission specialist. The specialist then informs me that he can not find the proper transmission as the shipments are effected by the port, he couldn't do much but look around. I had no other options but go buy another car, so I went to another dealer and purchased another vehicle. Never heard anything back from XXXX, or XXXX  XXXX. By Law I was refused my right to rescission. Disclosure of obligors right to rescind Except as otherwise provided in this section, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information and rescission forms required under this section together with a statement containing the material disclosures required under this subchapter, whichever is later, by notifying the creditor, in accordance with regulations of the Bureau, of his intention to do so. The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation