Consumer complaint received 2019-07-19
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
XX/XX/XXXX, I was hired for a XXXX XXXX XXXX job at The XXXX XXXX XXXX. This turned out to be a huge scam. I was a victim of identity theft. The bank will not issue me the money because they said I was the one making the purchases. On XX/XX/XXXX, I recieved my Platinum Capital One card in the mail and was ready to use this for work to order supplies for work by buying giftcards and sending the information over to my boss through XXXX XXXX ( scam ). 
On XX/XX/XXXX, they linked the scammers bank onto my account ( this was a work at home scam ) XXXX from XXXX XXXX XXXX. They paid the first amount owed totaling {$1000.00} with a fradulent check. Than they put another credit line of {$1000.00}. They mailed me a 4 XXXX giftcards for my purchases. I gave those cards to my employer ( turned out to be a scam artist ) 3 {$50.00} cards and one {$15.00} Order number : XXXX Order date : XX/XX/2019 Shipping method : STD Miles redeemed : XXXX Item : {$50.00} XXXX XXXX The financial officer from the company ( scammer ) paid {$2000.00} and than it took the check 10 business days to clear but it was a blank check. This is why orders and payments should not be done online because no one can check if the money is there or not. This has got to stop more and more people suffer from getting there identity stolen over the web. I will never shop online or look for a job online again because this is the 4th time this has happened to me. I suffered a XXXX XXXX in XXXX and was trying to look for an easy way out by working from home. This got out of control quick and will not fall for this scam again. 
All of this information was given to the scammer. He has called to make sure the first payment went through. I also has called to activate my Venture One card for work ( scam ) and they said they could not issue me the card due to fradulent activity. It took them 3 business days to get back to me and when they did nothing was done to protect me. All they said was that it looks like fradulent activity is happening in your account over the phone. I told my boss what was happening on XXXX XXXX and he said not to worry that he will take care of it and for me not to call the bank again. Everytime I had this problem this is what he would say and I fell for it. I took this job very seriously. I took orders from him like I should from a Boss 's perspective. I feel like such an idiot. That I couldn't read the signs that I came across along the way. I wish I would have gone to the police the minute I thought something was not right. At the time I thought this was for work, my boss had told me the credit card would help raise my credit score. I fell for it and kept making purchases with the credit card like I was told to do from my boss. Had I known this was a scam I would have stopped doing this immediately. I was told I would get a brand new XXXX XXXX company car and Paycheck but this was never given. I got on the phone with The XXXX XXXX XXXX business in California and they said someone keeps trying pretend like they work for the company but it is a scam. And than she said she would let there security know and get back to me. They never did. I do not think we will ever catch the person who did this. I reported my identity theft to the Police and FBI right away when I found out that this was all a scam. I have yet to hear back from anyone. I attached the files associated with the credit card. My job interview and able to contact employer ( scammer ) was done via XXXX XXXX. 
I am sorry that this ever happened. Thank you.

Company response to consumer: Closed with explanation