Consumer complaint received 2015-05-31
Company: Mid-Atlantic Finance Co., Inc.
State: FL
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Problems when you are unable to pay

Complaint:
I have an auto loan through Mid-Atlantic Finance that is due every two weeks for payment. When I initially received documentation that this company had bought my loan from the dealer I originally got the car from, my payments were due every two weeks. I am paid on a set schedule and have explained to this company that very fact. I recently fell behind on my payments to due financial hardship and other factors such as change and pay as result of company outsourcing. I contacted my finance company to inform them of what had happened and set up a payment arrangement with " XXXX XXXX '', who is supposedly my account manager. She stated on a recorded line that per the agreement for XXXX, I had to pay {$1000.00} to " Secure '' my account. Well, I did just that with a payment on XXXX of {$300.00} a payment on XXXX of {$500.00} and {$280.00} on XXXX. So, I called Mid-Atlantic this past Thursday to inform them that I would like to set up payment arrangement for my auto loan for XXXX as of the end of this month, I still owe a balance that is past due. The initial representative laughs and states that I am still past due, places me on hold for ten minutes and cold transfers me to my " account manager '' who states to secure the account, {$1000.00} has to be paid on the account for XXXX ... If I am not mistaken, the payments that have been made and posted total {$1000.00}. XXXX blatantly states that I had to make a payment of {$200.00} to satisfy the {$1000.00} for the month of XXXX to " secure '' my account from repossession status. I have done my research on this finance company and did not choose to have them purchase my loan. After clearly stating my situation, being assured that a resolution could be attained without repossession, I feel that this company and it 's morals are out of sync with XXXX another. I simply stated that I would like to pay $ 450- {$550.00} on the XXXX and XXXX of XXXX so that my ending month 's balance would be under {$220.00} as I am currently under by {$760.00} at the moment with payments due every two weeks of {$280.00} ( and then {$290.00} if received late ) and by XXXX XXXX, have my balance at {$0.00} after {$550.00} payment on XXXX XXXX. As you can see, I have calculated with my current salary of {$13.00} an hour from {$10.00} from XXXX XXXX - XXXX XXXX what I can pay aside from rent, car insurance, etc. I have made this XXXX person aware of my current pay and what I can afford to pay every two weeks to ensure I have a vehicle to get me to work. At this point, I do not know where else to turn. This company calls every day stating I have to call them back by the end of the business day and even does so while on payment arrangements. Is this legal? I mean, I understand that my credit is not superb or else I would have had a finer institution handling my account however, I am still human and this does n't seem legal to demand payment from me after the amount needed to " secure '' my account has been made. I also emailed this XXXX XXXX and asked if the call can be pulled ( in which I know it can ) so that she could understand that she had stated I needed to pay {$1000.00} for the month of XXXX to keep my account secured and then stated I had to pay another {$200.00} to do just that.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief