Consumer complaint received 2017-03-03
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
I got accepted and attempted to pursue an XXXX in XXXX of the best XXXX schools in XXXX ( in XXXX, consistently # XXXX through # XXXX in any list ) during the XX/XX/XXXX timeframe ( while being mostly unemployed since XX/XX/XXXX, and immediately after the dot-com implosion, when I was an XXXX in XXXX XXXX ). At that time, as a XXXX year-old XXXX/XXXX student in the US, I did not count with enough resources or savings nor held a steady job, though nevertheless, I applied to a combination of Federal and Private student loans to make it happen through XXXX. On the private side, I applied online and immediately got {$70000.00}, apparently based on a good credit score and a couple of personal references ( but again, without a job ). These only covered half of the XXXX program. Unfortunately, the financial crisis came through, starting in XX/XX/XXXX ( especially during the crash of XXXX 's real estate bubble ), and so I considered it responsible to stop borrowing an equal amount to finish the degree, until at least the situation became clearer and the jobs ' hemorrhage would stop. Since then, and after the grace period was over, I made payments to XXXX whenever possible, but the deepening of the financial crisis never allowed me to recover the same level of lost wages, nor I did qualify ( especially in my XXXX ) to do any XXXX work, even when I applied to literally hundreds of positions all over the country ( as the industry was also bleeding older XXXX and transformed itself into XXXX and XXXX ' positions ). Thus, during periods of unemployment, XXXX put me into deferment/forbearance or financial hardship right away, and after the years dragged on and real economic growth was unattainable, I had to face the fact that I needed to pursue something for which I would qualify for my age. So since XX/XX/XXXX, I am pursuing a career as a XXXX ( XXXX ) at a XXXX in XXXX, which today is well underway, despite the fact that I am XXXX yrs of age. 
Navient ( which apparently took over XXXX 's accounts ) told me out of nowhere and halfway into my present program, that I had consumed all of the available in-school and unemployment deferment time, and thus triggered the private loan into repayment, which accrues at {$500.00} a month. Since the rest of my current and older student loans are in-school deferment, and since I was a registered full-time student for the last three years, I do n't have any income to pay such an amount. I constantly receive delinquency warnings and calls from Navient ( every two hours, 3, 4, 5 times a day, from multiple locations, which are designed to interrupt my studies, ruin my focus and fill me with worries, as much as they possibly can ) and threats of becoming reported to the Consumer Reporting Agencies. Of course, I talked to them multiple times to seek relief and to pursue alternate ways to lower the payments. They also claim that are concerned with this delinquent account, and that 'they want to help ', but this is what I find deceiving, since they have not provided any alternatives, while claiming that my wife should make the payments ( when she never signed up any document/s, nor she would be able to afford them ), or that 'I should borrow the money ' to avoid delinquency, or simply : that " I should charge it to a credit card '', depending on who you talk to at Navient along the way. Apparently, you first need an income to qualify for income-repayment plans, and since I am still a full-time student, they wo n't accept the promise of future payments, when I would qualify for a job after graduation. XXXX or Navient never informed me ( in ten years! ) that other plans were available, such as 'interest only payments ', and other similar plans to reduce the debt overtime. Suddenly, payments went from {$300.00} to {$500.00}.

Company response to consumer: Closed with explanation