Consumer complaint received 2022-07-01
Company: Dovenmuehle Mortgage, Inc.
State: LA
Product: Mortgage
Sub-product: VA mortgage
Issue: Struggling to pay mortgage

Complaint:
Unlawful foreclosed. Dual tracking. Mortgage current at time of sale. Approved for Louisiana HAF grant. I am a veteran of the Louisiana national guard. My mortgage has been delinquent for quite some time I requested for help all of last year they finally got back to me in XXXX and on XX/XX/XXXX I was offered a VA home mortgage modification through loss mitigation. I have all the paperwork where it states my mortgage would be brought current up to XX/XX/XXXX and I could continue with payments under my new modification. The entire months of XXXX XXXX and XXXX I could not get an straight answer as to what this modification was. the servicer kept requesting more documents. ( If already approved why did I need more documents ). So I submitted required documents. Time and time again thru the loan solution center website. I have time and dates of all documents submitted. XX/XX/XXXX I was instructed to keep an watch out in the solution center website for a workout option. This option never came and in fact I was kicked out the system completely for 2weeks in XXXX. I contacted my VA technician and she for me that the servicer was still working on the work out on XX/XX/XXXX Once I got my acct restored I continued to check it for work out option. Never came. I contacted service several times in the months of XXXX XXXX XXXX and XXXX. I never found get a direct answer or pushed off to different departments. Either loss mitigation, special loans, or foreclosure. The foreclosure department said I had to send in a written request for status. Then they would notify me of the status. On XX/XX/XXXX I was approved for the La HAF grant. XX/XX/XXXX I spoke to loss mitigation and informed them of recent documents they submitted and the Louisiana haf grant. ( This was the I heard from lossmit ) The letter stated that they were working with my servicer to obtain a workout. ( I thought I already obtained one ) but the servicer secretly restarted foreclosure process first week in XXXX XXXX and quickly foreclosed and sold my property to them selves on XX/XX/XXXX. I had estimated {$200000.00} in equity in the property. Again I was not notified I was not told a sale date to this day the lender servicer or mortgage company or lawyer have not notified me that my property has been sold and I am still living in the home. I am ready to continue with the proposed workout I was never offered and continue paying my mortgage payments and providing a nice home for my family I just wan na get back to how my life was before the delinquency where I didnt miss payments. These people offered me help and then foreclosed anyways. And Im losing a XXXX XXXX XXXX in equity. Please help me continue to live my life of happiness in my family home. I might add that I tried to make payments two or three times and they would just send my checks back. We spoke with the attorney who was over the foreclosure and they told us that the servicer ( origin bank ) told them we were unresponsive and pushed for immediate foreclosure. The attorney also stated they messed up. Im not asking for any handout I just want to continue to pay my mortgage on time and move on with life. Thanks in advance for your time.

Company response to consumer: Closed with explanation