Consumer complaint received 2023-02-06
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
To Whom It May Concern : I would like to file a complaint to Chase bank. On XX/XX/XXXX, I received an emai from Chase stating that " Federal/state law required them to place a hold on my Chase acount ''. ( I later found out that the date which they actually placed the hold was on XX/XX/XXXX for the amount of {$7200.00} and also for a " Legal Processing Fee '' of {$100.00} ). There was also a message in my checking account, next to amount of the money holds, stating that the holds would be expired on XX/XX/XXXX. I did not know what happened at that time so I decided to wait until XX/XX/XXXX. Then, on XX/XX/XXXX, they removed the holds and paid {$7200.00} to " XXXX '' and charged my account for the " Legal Processing Fee '' of {$100.00}. 

At this time, I was really confused and scared of losing my hard earned money so I searched and looked deeply in all of the newsletter, message, and statements in my checking account. Then, I found " a new letter '' in the statement saying that " Federal/state law required the bank to place a hold on my Chase acount ''. It was a NOTICE OF LEVY from the XXXX. Right away, I called XXXX ( around XXXX on XX/XX/XXXX ) and asked them about the charge. The female agent from XXXX answered the phone on that day told me that my name was not even in their system. She also said that I had nothing to do with XXXX and I would need to go back to the bank to ask them about the problem. As a matter of fact, I have never applied for XXXX or involved with XXXX for anything in my whole life. 

After work, around XXXX on XX/XX/XXXX, I went to the local Chase bank and talked to the branch manager about the problem. He did not even want to hear my whole story but telling me to call the number listed on the new letter because he could not do any legal matter at the bank. ( I later found out that this number was supposed to be " Chase Court Orders and Levies department hotline '' ). 

Then, on the morning of XX/XX/XXXX, around XXXX am, I called Chase Court Orders and Levies department hotline ( XXXX ). The man answered my phone was not helpful at all. He kept saying that the bank already paid XXXX and I had to call XXXX to ask them. I told him so many times that I had already called XXXX and they had nothing to do with me. I even asked him what I could do to get my money back and he did not even give me a straight answer. After all, I requested him to call XXXX to verify that XXXX did indeed send the bank the Notice of Levy to get my money but he refused to do so. He said that I could call XXXX myself so that we could talk three ways on the phone. At that time, I could not do that because I was busy working. 

After that, around XXXX on XX/XX/XXXX, I called XXXX again, the phone line was busy and I was placed on hold for about XXXX minute. When it was about my turn to speak with XXXX, I used another phone to call Chase hotline again. There was a man answered my phone. Because I was very sure this man was the same man who answered my phone in the morning, I asked for his name and he told me that his name was XXXX. One more time, I told XXXX the problem about the bank gave my money to XXXX without checking with me first and XXXX told me that they did not have anything to do with me. I even mentioned that I was on hold with XXXX and he could talk to the XXXX staff to verify that XXXX had sent the Notice of Levy to the bank. However, XXXX did not want to wait and hung up the phone on me. Right after that, XXXX, the XXXX staff, answered my phone. Again, she confirmed with me that I had nothing on file with XXXX and she suggested that I would file a fraud report to XXXX and follow up with them. 

Before escalating the problem, I reached out to Chase one last time. I sent a " secure message '' to the bank customer service asking for help but nothing has been done. XXXX, the Chase Email Servicing agent, suggested that I should have called " their Court Orders and Levies department for assistance ''. I called that " hotline '' twice and got nothing but frustration so I am here to file the complain. Please let me know if you need any more information to help me getting my hard earned money back. Thank you very much for your help. 

Sincerely, XXXX

Company response to consumer: Closed with explanation