Consumer complaint received 2021-12-16
Company: General Motors Financial Company, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am in the process of auditing my personal credit file and finances for the upcoming tax season. I started with my XXXX and XXXX credit reports. I submitted a request directly to GM Financial. I requested the full accounting and account validation documents to verify the establishment and details of this account. By Federal FCRA and UCC Law, this action is considered to be an account verification request or full accounting. This was a formal notice. The trade line that GM Financial has attached to my credit file has been reported with a negative payment history, and multiple lines of inaccurate, incomplete and unverifiable data points in which I contested. I requested validation, made pursuant to the Fair Debt Collections Practices Act and the Fair Credit Reporting Act along with the corresponding local state laws. GM Financial responded with a letter that did not include any of the requested items that would solidify their claim of indefinite account placement and ownership. GM Financial failed to conduct an investigation. In fact, their actions, and inaction did not only violate the FCRA reporting laws, GM Financial, as the furnisher did not validate or remove the account. Instead, they responded with contradictory information that has no relevance to my request. They also never reported to the credit bureaus that the account was in dispute. These are violations of FCRA -15 U.S Code S1692g-Validation Of Debts, & 1681s-2 ( b ) -Obligations To Investigate, as well as FCRA S611 ( 15 U.S.C S 1681 ) -Procedure In Case of Disputed Accuracy. GM Financial failed to properly investigate the dispute of the reporting of inaccurate and unverified information; failed to remove the account after not validating or responding with the " full accounting '' upon request. GM Financial has failed to establish or follow reasonable procedures to assure maximum possible accuracy in the reporting of their falsified credit entry. 
The above mentioned violations are remedied in the civil courts by substantial fines, for FCRA non-compliance, court costs and actual and punitive damages. A paralegal by name of XXXX XXXX from the Law firm XXXX XXXX XXXX that represents GM Financial in the FCRA civil case of XXXX XXXX vs Americredit called me and offered me {$500.00} to drop the case and yet still allow them to violate the FCRA by continually reporting the account to my credit file. She stated " We don't need to respond with account validating evidence nor full accounting because it looks like and we have reason to believe that it is yours ''. I've been declined for over {$20000.00} of funding due to GM Financials negligence. They treat me like I'm some stupid person that shouldn't care about his life and credit background. They could care less for consumer protection law, so they attempt to try to get me not to care. It's blatantly obvious. Full accounting should include : state & USPS verified proof of my address that matches that of your credit application and installment contract, a copy of my state issued driver 's license or state ID that will bear a signature that matches with any relevant applications signatures for credit ; showing that I have ( or have ever had ) a contractual obligation to pay you. You must provide GAP coverage application, provide proof of acceptance or decline of GAP coverage, GM Financial bank statement referencing account # XXXX. By law, your are required to provide in your response, the power of attorney document ( for collateral ownership transfer ), and the full accounting and billing statements. You must also provide to me the bill of sale, any documentation of any transfer of the collateral that is attached to the credit entry that you report to my credit file ; including but not limited to, payoff receipt, title and/or ownership transfer documents including signatures of authorization, and odometer disclosure document ; names, addresses, emails and phone numbers of the individuals you spoke with so that I would be able to follow up.

Company response to consumer: Closed with explanation