Consumer complaint received 2017-10-13
Company: WELLS FARGO & COMPANY
State: PA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
I have taken reasonable steps that have been above and beyond the typical request that a consumer would need to make to obtain very basic information from Wells Fargo Bank N.A. 

However, the history of my CFPB complaints will show that all of my inquiries and testaments are consistent. However, it should be extremely visible to the CFPB and other regulators that Wells Fargo Bank has committed Fraud and a Breach of Contract in its duties to protect / preserve the Mortgage Note to my home. 

As a former Investor on my home loan, XXXX XXXX has been very forthcoming with its recollection of my account. Executives at XXXX XXXX have also been able to shed some light on their relationship standing on my loan, as the Trustee for XXXX XXXX. 

Wells Fargo Bank is the Bad Apple of the bunch. 

Wells Fargo has performed unlawfully and unethically in its duties to service my home loan. It does not care about its Investors or its Certificate Holders / Shareholders. 

I urge the CFPB to submit the following to the agencies that I have identified below to revoke the Servicing License for Wells Fargo : To XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXX XXXX at XXXX PM Greetings, I am reporting Fraudulent Loan Servicing and Foreclosure practices by Wells Fargo Bank XXXX ID XXXX. 


My records may be reviewed online via the Consumer Financial Protection Bureau website and via recorded documents within the XXXX XXXX, PA XXXX of Common Pleas. 

The information within the resources shown above reflect massive Loan Servicing Fraud. 

Wells Fargo 's XXXX XXXX # XXXX ID XXXX should be suspended and ultimately revoked based on its fraudulent handling of my home loan. Recorded documents reflect dishonesty and securities fraud. My loan was securitized in XXXX, and Wells Fargo sold my loan again in XXXX XXXX, and then again in XXXX. 

This is worse than Wells Fargo 's opening of thousands of bank accounts without a customer 's consent. 

The actions in my case are likely to be widespread among its servicing accounts, and if it 's true, we could face similar risks to the events that occurred in XXXX that toppled the housing industry. 

Prior to reaching out to regulators, I made many earnest attempts to resolve this with my loan servicer ( Wells Fargo XXXX ID XXXX ). 

I have spoken with several managers in Wells Fargo 's Office of the President who were very uncooperative. 

I recently spoke with XXXX XXXX and XXXX XXXX -- employees in Wells Fargo 's Office of the President. 

Today, I advised XXXX XXXX a Manager in Wells Fargo 's Office of the President of these fraudulent actions, however, she was rather nasty and inconsiderate. 

I also mentioned to her that she has the responsibility to resolve my concerns promptly or to expect me to reach out to regulators and Wells Fargo shareholders. 

She did n't care! 


After reviewing the level of fraud in my case, penalties and greater enforcement against licensee # XXXX ID XXXX should be warranted. 

Thanks, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation