Consumer complaint received 2023-10-17
Company: PENTAGON FEDERAL CREDIT UNION
State: PR
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX, PR XXXX XXXX XXXX XX/XX/2023 Pentagon Federal Credit Union XXXX XXXX XXXX XXXX XXXX 
XXXX, VA XXXX Account # Ending in XXXX ( As per Pentagon Federal Credit Union dater XX/XX/ ) Subject : Discrepancies in Credit Reporting, Potential Fraudulent Write-Off Activities, and Request for Validation of Debt I wish to bring to your attention a significant discrepancy : A letter dated XX/XX/2023, from Pentagon Federal Credit Union XXXX indicated the sale of this account to a third party, with a reported sale date of XX/XX/2023 with a particular dollar amount. However, on my credit report Dated XX/XX/2023, a higher dollar amount is shown as " written off '' or " charged off. '' This raises concerns that Pentagon Federal Credit Union may be reporting different amounts for fraudulent gain. 

I demand the immediate removal of this XXXX from my credit files and that Pentagon Federal Credit Union notify any second or third-party debt collectors to cease collection activities and credit reporting. 

I am writing to express my serious concerns about discrepancies in my credit report, which I believe may be attributed to the reckless reporting practices of Pentagon Federal Credit Union. This issue has had a detrimental impact on my financial standing, causing a denial of credit and considerable embarrassment during a recent interaction with a loan officer. Furthermore, I am concerned that my Federal Civil Rights may have been violated through the sharing or selling of my information to other entities. 

As per the Fair Credit Reporting Act ( FCRA ) and relevant sections therein, including 15 U.S.C. 1681n and 1681o, I want to bring to your attention that any willful noncompliance or negligent noncompliance with the FCRA requirements can result in civil liability for damages sustained by the consumer. Your company 's failure to perform a reasonable reinvestigation, as required by law, has raised serious concerns regarding compliance with the FCRA. 

To summarize, I believe that Pentagon Federal Credit Union has not provided the legally required validation of the debt in question. I also believe that Pentagon Federal Credit Union has reported different amounts on financial reports and profit-loss reporting to favor their institution while at the same time reporting higher charge-off amounts on my personal consumer credit files. I am notifying Pentagon Federal Credit Union that your company 's actions may have violated several consumer protection laws, including but not limited to the Consumer Credit Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collection Practices Act. 

Please understand that this letter does not constitute a refusal to pay, but is a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ), indicating that I dispute the claim and request validation. I reiterate my concerns that your company may have violated several federal laws, and I am deeply worried about the adverse consequences of these actions. 

If this matter is not resolved promptly, I will take all necessary steps to protect my rights. I hereby request the deletion of the alleged debt and associated collection activity/tradeline from my credit files with the three major credit reporting bureaus ( XXXX, XXXX, XXXX XXXX ) within five days from your receipt of this letter. Additionally, I demand that a letter be forwarded to me via email at the address on file, confirming the removal of this tradeline from my credit reports. 

Given the potential inaccuracies on my credit reports, I require that the alleged debt be substantiated as mine. This proof should be in the form of a notarized statement from a person with original knowledge of the debt, testifying that the alleged debt was legally incurred, not disputed due to faulty products, not utilized for tax deductions, and not claimed as a loss with any insurance entity during its payable period. 

Please be aware that Section 1681s-2 ( b ) of the Fair Credit Reporting Act provides a cause of action for consumers against furnishers of erroneous credit information, as established in Nelson v. Chase Manhattan . 

For all legal purposes, this Notice holds the same weight as a dispute regarding the validity of the alleged debt and your claims. It is my intention to correct your records, and any information received from you will be collected as evidence if further action becomes necessary. 

I kindly request a prompt and thorough investigation into these matters and a written response within 5 days of receiving this letter. Your cooperation in resolving this issue is greatly appreciated. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation