Consumer complaint received 2019-08-07
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NH
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
Capitol One Savor account cancelled by the company. 

I applied for and was approved for a " Savor '' rewards credit card from Capitol One which gives a reward of 4 % on entertainment and dining. I made my first charge ( {$22000.00} ) on XX/XX/XXXX for my personal baseball season tickets. I paid the charge off in full 4 days later on XX/XX/XXXX. That left me with a balance of {$0.00}. I earned a cash back reward on that charge which was credited to my statement on XX/XX/XXXX in the amount of {$1400.00}. 

On XX/XX/XXXX I made a second charge of {$25000.00}, again for the remainder of my personal season baseball season tickets. I paid the credit card balance {$23000.00} plus the reward credit of {$1400.00} leaving me with a balance of XXXX onXX/XX/XXXX. 
I contacted the company and coordinated these 2 purchases and the payments so there would be no issues with the charges or payments. 

On XX/XX/XXXXI was issued a rewards credit of {$1000.00} on my account. So I now had a credit of {$1000.00} on my statement. Because I had a credit balance on my statement and no other charges to offset the credit, I was send a check in the amount of {$1000.00}. 

In XX/XX/XXXX I went to use the card and it was denied. I called the company to find out why and was told my card was CANCELLED by the company. Reason : My purchases were not to their expectations and I was informed to stop using the card and cut it up. I received a letter shortly thereafter. 

I reviewed the terms and conditions of the card and I am in compliance with them and request my card be replaced with a current one. All my purchases were 100 % personal and it is advertised that the card can be used for entertainment XXXX baseball games XXXX and dinning ( attempted ) which is what I did. 

I also understand there is no limit on the amount of rewards that can be earned. I believe I am being singled out, unjustly and unlawfully being deprived of this credit card and its benefits. I have complied with the published terms and conditions that I agreed to when I purchased the card ( It has the first year {$95.00} fee waived, which I expect to pay when I am reinstated at the completion of the full 12 months of usage ). 

I feel I am being deprived of my lawful right to credit and the rewards that accompany the Capitol One " Savor '' card that my fellow neighbors and others throughout this country are enjoying. Being deprived of it has caused me financial harm in many ways, such that I am deprived of the 4 % rewards on my future purchases. It has also financially, negatively impacted my FICA score because the credit card company cancelled my card. I originally applied for the card in late XX/XX/XXXX, it negatively impacts my ability to get credit until late XX/XX/XXXX ( 24 months ). It negatively impacts me on my insurances such as ; home, auto, life because I had my card cancelled. So until this is fixed, I will be experiencing additional financial harm on the issues I identified above.

Company response to consumer: Closed with explanation