BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2017-09-08
Company: BB&T CORPORATION
State: WV
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-issue: Problem with rewards from credit card

Complaint:
On XX/XX/XXXX I logged into my BB & T XXXX rewards account to find that I had received a {$100.00} account credit. I was curious why I received this credit so I contacted customer support who instructed me that I had indeed been granted a {$100.00} reward credit and that I would be receiving a letter soon explaining the situation. About a week later I received the letter stating I had received the credit as part of a " quality audit. '' I then redeemed the reward credit and had the money applied to my account. On XX/XX/XXXX nearly a month after receiving the credit it was recended. I then contacted BB & T support to see what was going on. I was instructed that it was a mistake affecting hundreds of customers and it would take several months to resolve. My reward account now sits in the negative and it is unclear when it will be resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-13
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This uncertain accounts listed below continued to report on my credit report regardless of the previous written requests, in violation of federal law. I dated the previous letter I sent to the 3 credit bureaus XX/XX/2022, but I never received a reply. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these accounts to be verified ( A ). I will take legal action against you if you do not guarantee these accounts. Please follow the law so that this situation can be settled quickly. 
XXXX XXXX Balance : {$0.00} ; XXXX XXXX  XXXX Balance : {$1300.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-08-21
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-issue: Can't temporarily delay making payments

Complaint:
I recently got a divorce I have XXXX kids single mom I have a big rent payment plus bills Im currently ok XXXX due to a a XXXX  XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2017-08-30
Company: Nelnet, Inc.
State: CO
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Trouble with how payments are being handled

Complaint:
I have been paying off my loan early, which was supposed to be applied to the principal balance. Instead, Nelnet is applying only a small portion of my payment to the principal, while applying most of the payment to interest. This was never explained to me in any of my loan documents and Nelnet refuses to work with me. 

I spoke with someone named XXXX, who said that it does n't matter if I request that my payments go to principle balance. So, although my next loan payment is n't due until XXXX XXXX 2018, Nelnet applied {$140.00} of the {$170.00} payment to interest. They refuse to apply the over payment to principal as I requested.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-13
Company: Experian Information Solutions Inc.
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
It has been drawn out into the open that you are not hindering records when I sent a copy of the FTC report. Since it is a necessity by regulation 605b of the FCRA I'm sending this Complaint to assist with laying out a lawful response. In the event that you decide to not obstruct the accompanying things recorded beneath which are answering erroneously because of fraud, I will hand my archives over to my lawyer to begin a legitimate activity. It's my goal to not seek after any legitimate activity so if it's not too much trouble, comply with the law. 

EXPERIAN : XXXX ( Original Creditor : XXXX XXXX ) XXXX Balance : {$600.00} XXXX XXXX XXXX XXXX Original Creditor : XXXX XXXX XXXX XXXX Balance : {$160.00} XXXX : XXXX ( Original Creditor : XXXX XXXX  ) XXXX Balance : {$600.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-07-13
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
When I reviewed my credit report, I discovered that some of the information was erroneous. The 3 credit bureaus must validate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate these reporting accounts as unverified information without providing any proof within the period allowed by law. The following accounts need to investigate and correct from erroneous reporting in my file are listed on my credit report : " XXXX XXXX Balance : {$590.00}, XXXX XXXX Balance : {$980.00}, XXXX XXXXXXXX Balance : {$2200.00}, XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXX XXXXXXXX Balance : {$0.00}, XXXX XXXX XXXX Balance : {$0.00}, XXXX  XXXX Balance : {$0.00} "

Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-08
Company: EQUIFAX, INC.
State: VA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
On XX/XX/XXXX I was notified of Equifax 's data breach and their attempt to get consumers to waive their legal rights. 

From Equifax : " Equifax Inc. ( XXXX : XXXX ) today announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the company 's investigation, the unauthorized access occurred from mid-XX/XX/XXXX through XX/XX/XXXX. The company has found no evidence of unauthorized activity on Equifax 's core consumer or commercial credit reporting databases. 

The information accessed primarily includes names, Social Security numbers, birth dates, addresses and, in some instances, driver 's license numbers. '' According to Equifax, I have been impacted by this incident. 

Additionally, Equifax is attempting to trick consumers into waiving their legal rights through their offer of free credit and ID protection. 

From the XXXX XXXX. 

XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2020-02-13
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
I have an account ( XXXX XXXX ) on my credit report that is listed as closed, although I am currently making payments. This account is open and payments are current.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-02-13
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
I have written twice to Wells Fargo concerning their continuing to report negative information beyond the 5 year statute of limitation ... Additionally, I have requested documentation as proof that I was ever late on this account. They continue to stonewall me. 

The FTC issued a CASS opinion many years ago that reporting of derogatory information on a credit report is deemed to be a collection action. Since the balance of {$440.00} is no longer legally collectible, it is a violation of the Fair Credit Reporting act to continue to show this item on my credit report. 

Please have them delete this item in its entirety as it is both inaccurate and unverifiable. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-08-11
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
Experian The accounts listed below are not mine. 

XXXX XXXX XXXX  Bal {$200.00} Credit Limit {$500.00} XXXX- XXXX XXXX Bal {$2500.00} Credit Limit {$2500.00} XXXX XXXX XXXX XXXX Bal {$16000.00} I dont know of the following collection company listed on my credit report XXXX XXXX XXXX The companies listed under Inquires were not authorized to run my credit. I did not give written nor verbal authorization  regarding these inquires. 
XXXX XXXX Inquire Date : XX/XX/XXXX XXXX XXXX   Inquire Date : XX/XX/XXXX XXXX XXXX XXXX   Inquire Date : XX/XX/XXXX XXXX XXXX XXXX XXXX   Inquire Date : XX/XX/XXXX XXXX Inquire Date : XX/XX/XXXX These items need to be deleted from my credit report. 

In addition, please remove the following Addresses listed below XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX XXXX TX XXXX Employers listed : XXXX XXXX  AND XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-05-25
Company: Siggi LLC
State: NC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
XXXX failed to correct an account from XXXX XXXX XXXX in the " Pay Status '' as Current ; Paid or Paying as Agreed. The account is showing 60 days Past Due. I want XXXX and XXXX XXXX XXXX to correct this error and update my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-13
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
It appears that my credit file has been compromised. Again, I was going through my records & noticed many items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any items which are found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please block/remove these files. 
XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXXXXXX Balance : {$0.00} XXXXXXXX XXXX XXXXXXXX Balance : {$74000.00} XXXX  XXXX Balance : {$0.00} XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX Balance : {$5200.00} XXXX XXXX XXXX XXXXBalance : {$0.00} XXXX XXXXXXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX Balance : {$68000.00} If you feel there is a possibility these items belong to me I will require all documentation that bears my signature ( another research item I found that requires you to verify with 100 % accuracy that each items are 100 % true, accurate, correct, complete & VERIFIABLE ). If you do not provide any records & claim the items are verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-02-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I was charged {$18000.00} over the course of 72 hours on my debit card, which was stolen along with my phone between May 24-28, 2019. Bank of America contacted me on XXXX, XX/XX/XXXX, saying they had tried to contact me based on suspicious activity. I have submitted fraudulent charges three separate times, each time being rejected by them based on their " criteria '' for unauthorized charges and not believing my version of events. In the three months leading up to the stolen card, I had not used my debit card outside of withdrawals near my apartment in New York, and only allowed recurrent auto-payments from third parties each month ( cable, utilities, student loans, etc. ). It is inconceivable that the bank even allowed that amount of withdrawals/charges within 72 hours, and even more unfathomable that they would not refund the money stolen.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2017-09-08
Company: EQUIFAX, INC.
State: MO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Equifax allowed the entirety of my personal information as it regards to credit to become public knowledge. I did not authorize my information to be shared with anyone -- let alone the general public.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-08-27
Company: Flagstar Bank, N.A.
State: MO
Product: Mortgage
Sub-product: FHA mortgage
Issue: Struggling to pay mortgage

Complaint:
I have a FHA mortgae through XXXX XXXX  and serviced bt Flagstar Bank. 

I have been in a COVID forbearance since XX/XX/2020 due to a reduction in our household income. 

I have never received information regarding the numerous COVID related hardship plans. Then I read a HUD article on the many options my lender and servicer should have offered me. 

I contacted Flagstar Bank, my servicer at the end of XXXX and was told they could not discuss any options available to me until my forbearance was over or no sooner than a month prior to the forbearance ending. 

In the middle of XXXX I contacted Flagstar again and demanded that they discuss my options and explained to them I have read the HUD information and even called HUD who confirmed my servicer should have discussed these options with me. I was told I was only eligible for a standard streamline modification. I again explained this was not my desire. The employee told me they were not aware of any COVID related options. Then demanded either my paystubs or bank statements to be uploaded to their website. Only having access to my bank statements, I uploaded them as directed. I called 2 days later and was again told I was only being considered for a streamline mortgage. I demanded to speak to a manager and again explained to the manager that I read the HUD article and spoke to HUD who confirmed the various COVID related options. I asked to be considered for the COVID option to achieve a 26 % reduction in P & I through the interest rate reduction to the HUD Published rate of 2.85 % or within 0.125 of the rate. 

The manager explained he would send an email to the team working on the streamline and have them change the request. 

The final outcome was not a 25 % reduction to P & I nor an interest rate reduction to the HUD published rate. When I questioned Flagstar about why they did not follow HUD guidelines, I was told this is all the investor - XXXX XXXX would allow.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-08
Company: EQUIFAX, INC.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
On XXXX XXXX, Equifax, XXXX notified the public of a massive data breach, in which they have informed me that my personal data may have been compromised. As XXXX XXXX XXXX have a duty to maintain the privacy and security of the data they hold, they have failed in this duty. I have placed holds on all of my credit reports to prevent identity theft, but that may not prevent all detrimental actions.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-08-19
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Greetings. I pray you and your family are save this covid season. I have been trying to reach these companies about the errors on my credit profile. They keep simply saying re-investigation over and over again when I have asked and requested them to please adhere to the law. Please see attached documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-08
Company: Receivables Management Corporation
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
We used to live in and moved from XXXX XXXX XXXX to XXXX XXXX around the time 2011. We paid the bill with in 30 days of us receiving the bill at our new address. Because of our move we did not receive the bill and were not able to pay it on time. I have NEVER been late on paying my bills. Even though this bill was paid as soon as we received it in mail, it is still showing up on my credit report and lowering my credit score. This is making difficult for us to secure a mortgage. I had requested the company to expunge this account from my history but they have not responded.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation
Consumer complaint received 2022-07-13
Company: EQUIFAX, INC.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
This uncertain accounts listed below continued to report on my credit report regardless of the previous written requests, in violation of federal law. I dated the previous letter I sent to the 3 credit bureaus XX/XX/2022, but I never received a reply. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these accounts to be verified ( A ). I will take legal action against you if you do not guarantee these accounts. Please follow the law so that this situation can be settled quickly. 
XXXX XXXX Balance : {$0.00} ; XXXX  XXXX XXXX Balance : {$1300.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2020-02-13
Company: HW Holding, Inc
State: VA
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Hunter Warfield ( HWARFIELD ) dated XX/XX/XXXX put us in bad credit for {$6000.00} based on XXXX XXXX stating we broke lease and left property in a poor state. Facts are that we lived there for 6 years paying over {$17000.00} a month with utilities included and were never late or missed a payment. Each year the agent did a walk through and NEVER noted any abuse by us on the property. For the last three years, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX the agent listed the roof interior being cracked, falling, and leaking. Each time several contractors came out and gave quotes to landlord and nothing was fixed. Water leaked into the kitchen and was reported several times where a roofing company came out and said they fixed. Next time it rained, water came in that ruined the tile in the kitchen that is now being said we damaged. XXXX XXXX was notified several times each year that the water was shut off for non payment by the Landlord. Records can be seen through XXXX   XXXX XXXX. Each time the agent came out she was show where the grass and yard were not maintained by the landlord as stated in lease. Again these things were listed in the walk through report. After she left each year we did seem to get better yard service for a month or so after, but then went back to same. I have pictures of all of this along with pictures to how the house was left. They are also charging us with painting cost. In our lease it stated we were NEVER to paint. We followed the lease, but once the mold began to cause issues with our health and shady contractors making us feel unsafe, we were forced to leave. On a side note, the owner of the property did a walk through with us prior to us leaving and they were not happy that we were leaving. They did not say anything about any problems with the condition we were responsible for the property.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-09-08
Company: EQUIFAX, INC.
State: WI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
Equifax 's data breach disclosed on X/X/17 has resulted in the loss of my sensitive personal information as well as millions of other Americans. I am listed as a potential victim on their website, and was provided a date next week upon which I can return for free credit reporting that allegedly waives my right to sue. This is outrageous.

Company response to consumer: Closed with explanation