Consumer complaint received 2022-05-20
Company: Paypal Holdings, Inc
State: ME
Product: Money transfer, virtual currency, or money service
Sub-product: Virtual currency
Issue: Other transaction problem

Complaint:
We are asking you if you could please force paypal to to immediately and completely remove any bank or credit card information thats linked to our deleted PayPal accounts. 

PayPal has engaged in fraudulent practices with my wife and myself. A couple months ago they allowed a fraudulent person or person to set up a fake paypal account using my wifes personal info, then lied to us, insisting that products had been sent to our address, and refused to make any adjustments to credit our checking account for this fraud. Their claims were proved to be untrue by the local police department, which investigated, and proved that nothing that paypal insisted that we received was ever delivered to our address, rather, items were delivered to other addresses in our town. Yet, despite police department proof, paypal still refused to correct their collaboration in this fraud. 

Then a couple weeks ago, I received money from a vendor through my paypal account, and when I tried to receive it, paypal locked my account, saying that and I quote their email : After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you. They also returned the funds to the vendor, and I have still not received them. 

In addition, even though I have attempted to close my account, they are refusing to allow me to remove my bank account information, again I quote their email : Any bank or credit card information thats linked to your PayPal account can not be removed nor can it be added to another account. You can still log in and see your account information but you cant send or receive money. 
If you have funds in your PayPal balance, it will be held for up to 180 days. After that, well email you with information on how to access your funds. But I do not want any account with such unscrupulous people. 

We have repeatedly tried to resolve these issues with no success. Not only is it very difficult to even find any way to effectively communicate with them, but in addition, they consistently refuse to admit any wrongdoing on their part, insisting that we are in some unknown way responsible, for example : their insistence without any evidence or explanation that, as they say in their email quoted above : After a review, we decided to permanently limit your account as we found potential risk associated with it. As a result, we can no longer offer PayPal services to you. 

As a result we no longer have any interest in doing business with such devious and unscrupulous people, and we have attempted to close our PayPal accounts. They have failed to comply, and refuse to remove bank or credit card information thats linked to our PayPal accounts. However, especially given the hacking and ransomware that is so prevalent today, we must insist that they completely remove any bank or credit card information thats linked to our PayPal accounts. They refuse to voluntarily do so, so we are contacting you to ask that they be forced to immediately and completely remove any bank or credit card information thats linked to our PayPal accounts. We hope that if they are forced to do so by legal means that it will protect us, and hopefully any others that have been so arrogantly treated.

Company response to consumer: Closed with explanation