Consumer complaint received 2020-02-11
Company: Paypal Holdings, Inc
State: NC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-issue: Confusing or misleading advertising about the credit card

Complaint:
My business Paypal account. I received an email from Paypal that they were sending me a business debit card. I DID NOT apply for a card. If I did not see the email and the drop dead date they would have automatically sent me a credit card. This is wrong and should be investigated. Under Regulation Z, which implements the Truth in Lending Act, its illegal for a credit card company, store, or other entity to send you a credit card you didnt request. ( 12 C.F.R. 226.12 ). 

Here is their email : On Tue, XX/XX/2020 at XXXX XXXX  PayPal <XXXX> wrote : Name Removed - We plan to send you a debit card that provides access to the money you have with PayPal. View Online We are sending you the PayPal Business Debit Mastercard. A new benefit has been added to your business account. We plan to send you the no-annual-fee PayPal Business Debit Card in the next few weeks, unless you choose to opt out below. ( If youve already opted out, please disregard this message. ) The PayPal Business Debit Card does not create a new account. Its a benefit we would like to add to your current business account. Its not a credit card and no credit report was pulled. Our decision to share this card with you is based on your excellent history as a PayPal customer. Your PayPal Business Debit Card will be shipped to the Home address linked to your account. If you need to update your address, click here. When your card ships, youll receive a confirmation email, after which the card will arrive in 7 to 10 days. If you do not want to receive this card, click here to log in and opt out by XX/XX/2020, and we wont ship it. 
We greatly appreciate your business and hope youll enjoy the PayPal Business Debit Card. Learn More Account Help Fees Privacy/Cookies Apps Shop Must have or open a PayPal Business or PayPal Cash Plus account to qualify for the Business Debit Card and to maintain and use a balance with PayPal. 

The PayPal Business Debit Mastercard is issued by XXXX XXXX XXXX   pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The XXXX XXXX  ; Member FDIC. Card may be used everywhere Mastercard is accepted. XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the U.S. and other countries. XXXX XXXX is a service mark of XXXX XXXX, registered in the U.S. and other countries. 

XXXX XXXX and the XXXX XXXX logo are trademarks of XXXX XXXX. 

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with this card program. All rights reserved. 
Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center by clicking " Help '' located on any PayPal page or email. 

PayPal , Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. PayPal , Inc., NMLS # XXXX, License # XXXX, Massachusetts Foreign Transmittal License. PayPal , Inc.,  Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania. PayPal , Inc. Rhode Island Licensed Money Transferor. PAYPAL , INC., NMLS # XXXX, LICENSE # XXXX, IS LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. PayPal , Inc. is Licensed by the State of Connecticut Department of Banking to perform Money Transmission, NMLS # XXXX, License Number XXXX. 

Copyright 2020 PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX

Company response to consumer: Closed with non-monetary relief