Consumer complaint received 2016-11-17
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I went to Huntington Bank on XX/XX/2016 at or around XXXX am. I walked into the bank and set with a banker for a sec to ask him about my new account. I had just made my Huntington account online XXXX days prior to coming into the bank. After I asked him would I be able to deposit my check ( payroll ) because I had forgot my I.D . at home and was kinda in a rush. He said yes, that I could deposit it and it would be available tomorrow. So I went up spoke the nice bank teller and gave her my check and then asked her would she need my social because i did n't have my I.D . and she said yes. I wrote down my social and signed the back of my check and gave it to her. Where she walked over to a computer and entered my check. After of about a minute or XXXX she came back with my deposit slip and said you are all set. I said thank you and I also asked what time would I be able to come pull some money out? She said tomorrow as soon as we open your check should be cleared. The next day I came thru XXXX XXXX thru window and requested to take out XXXX dollars and gave the teller my I.D . He than came back with in minutes and handed me back my I.D . saying your account was closed. Now it was very early for me and I not a morning person but I was on my way to work. So I then said well where is my money? He said do you have a second to come in and meet with our senior banker, I said well I do n't have a choice if I want to know where my money is do I?. So I came in and set down watched as the senior banker made a couple of calls and too so notes. I than asked how long will this take I have to get to work. Once he hung up I was rude and asked what now I want to know where my money is. I than asked would like me to go get my deposit slip from yesterday. He said yes, I came back in furious because now I do n't have my money and I was gon na be late for work. So i came back in with the slip but I also let the bank know about their self in a way. Letting them know that I should of received a phone call or email because it 's way faster. After I left they bank I called XXXX number to speak with someone else about this because I could not get correct answers from the people at the bank. The lady that I spoke with on the XXXX number said that she did not see a deposit made into the account i gave her. I then told her the branch was made and i guess she called them because XXXX minutes later she hopped back on the phone with information about my deposit, she said that the branch said it would take XXXX to XXXX business days before a check was cut and sent to me over night. Than she went on to say that the bank had no right to even deposit my check in the first place, that they had to have done an override to even deposit my check. I wanted her to go into detail but the call disconnected. So instead I wanted answers so I keeping and getting the same information from different bankers telling me that the branch had no right to do what they had done. So I felt that this compliant was n't about nothing but not allowing this to happen to anyone else.

Company response to consumer: Closed with explanation