Consumer complaint received 2015-07-03
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I was out of work and called Wells Fargo before I got behind on my mortgage. I planned on putting a tenant in to cover the mortgage until I was back to work, but wanted to communicate because I was probably going to fall 30 to 60 days behind in the transition. When I discussed this with the Wells Fargo representative they said that there was no need to do that because they had an unemployment program for me until I was back to work and to stay in my home. They said that my payments would be reduced and then when I was working again they would work with me to modify the loan or put me on a repayment plan to catch up and not to worry about it until then. So I was put into the unemployment plan with a reduced payment plan. I made my reduced payments on time and in full every month. The program ended in XXXX 2014, and I had obtained a contract for work in XXXX, to begin work in XXXX. I received my first payment in XXXX and I submitted the contract & proof of income and was told that I now needed 3 months proof of income to go into the modification program. My home was put into foreclosure only a few weeks later. I 've since gotten so many different responses to my attempts at modification it 's turned into a complete mess. I have been back to work and perfectly capable of making my mortgage payments for over a year now. One of the XXXX numerous ) reasons I 've been denied is that I ca n't afford to pay my mortgage. I now have 14 months of mortgage payments saved up that the bank wo n't accept. Yes ... that 's right. {$53000.00} sitting in my bank account waiting - for someone who can not afford her mortgage that is astounding. I now have 14 months worth of proof XXXX not XXXX that is required ) that I can afford to pay my mortgage. In XXXX I spoke with my 'single point of contact ' ( there have been at least XXXX of these ) and she advised that I should allow the appeal process to expire and send a new package to her. I did so, but within 2 days of our conversation they took my file from her and my new paperwork was 'never received '. I have proof through the XXXX web portal. In XXXX I re-sent the entire package. Over the past month I 've called WF at least 6 times. One time I was told they were not allowed to connect me with my single point of contact at all for some reason. Another told me that she was indeed still my contact. Another time I was told that I was denied 're-entry ', and then the same week received documents asking for a verification of income and expenses. I 've also been told ( again one of the MANY reasons I do n't qualify ) is that I am 24 months behind on my mortgage and that 's too far behind now to qualify. I spoke with someone named XXXX the other day that said it looked to her like my loan has been reported incorrectly. The 12 months during which I was in the unemployment program are not supposed to be reported as delinquent, they are supposed to be reported as being in an approved Wells Fargo program. 

I 've received correspondence repeatedly from the bank several weeks after it 's dated with conflicting information. Recently I was sent a financial worksheet to 'verify ' my income vs. expense. Their records showed that I have $ 0 monthly income and spend {$730.00} a month on dry-cleaning expenses. I have no idea where this stuff comes from. In the meantime, my home is now in active foreclosure. 
Now I have 12 months of the Wells Fargo unemployment program, and 14 months of mortgage payments in my savings account that Wells Fargo will not accept ... if the 12 months that I was in the unemployment program are not supposed to be reported as a delinquency, then if the bank would let me pay my mortgage I would only be a few months off and qualify for a modification or repayment program. 

I feel like the whole 'unemployment program ' was a bait and switch tactic to take my home, because there is equity in my property.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation