Consumer complaint received 2021-09-24
Company: Santander Consumer USA Holdings Inc.
State: PA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
As it states on the contract that was on XX/XX/XXXX the co-buyer ( Consumer ) is responsible for paying the entire debt. I tried to keep up with the payments on the XXXX XXXX XXXX so the payment would not get behind. I called CHRYSLER CAPITAL to get help with the payment and they gave me an extension for the payment, but it would still have to be paid in full for the past month. I sent CHRYSLER CAPITAL a validation letter on XX/XX/XXXX and asked for the original wet ink signature on the contract. They sent me a letter along with a scanned copy of the contract. I could not pay the amount for two months payments. On XX/XX/XXXX the buyer ( Consumer ) got a letter saying CHRYSLER CAPITAL was going to take the car if a payment is not made. I called to see if I could put down something and the representative said I had to pay the full amount. On XX/XX/XXXX a notice in the mail from the buyer got a notice of repossession and notice of our plan to sell property. During the pandemic a third party came to repossess the XXXX around XXXX eastern timed impounded the car. It stated that I can get the car back at any time before we sell it by paying CHRYSLER CAPITAL the total reinstatement amount {$2.00}, XXXX. I had to take out another loan ignorer to pay the total amount. During the The third party took the car again on XX/XX/XXXX and the total amount on it was {$1400.00}. I sent another CHRYSLER CAPITAL a validation letter on XX/XX/XXXX and asked for the original wet ink signature on the contract. They sent me a letter along with a scanned copy of the contract. I took a look at the contract and seen that it states that the buyer or co-buyer may buy the vehicle below for cash or on credit. By signing this contract, you choose to buy the vehicle on credit under the agreements on the front and back of this contract. As I am the original creditor as per 15 USC 1602g the car was already paid for as it states in the contract and is a violation of the Truth and Lending Act 15 USC 1601. The buyer of the car got turned down because of her credit application which is another violation 15 USC 1691 ( 3 ) scope of prohibition the applicant has good faith exercised any right. Before I was approved for the car they asked for a down payment which I put down {$1000.00}, which was another violation of 15 USC 1662 and 15 USC 1611 I was giving inaccurate information which was required to disclose. When I couldn't make payments I received threats in the mail of taking the property 18 USC 876 ( d ) The car was taken by a third party company 15 USC 1692f ( 6 ) ( a ). I sent a right to rescission 15 USC 1635 to CHRYSLER CAPITAL on the fraudulent violations that were made per Truth and Lending Act on XX/XX/XXXX via certified mail return receipt. In that letter I stated all the violations that were made in the contract and I demanded all money back that was paid on car from repossessions, monthly payments, and interest as per 15 USC 1692h. In the contract under Truth in Lending Disclosures in the finance charge section it states the dollar amount the credit will cost you {$12000.00}. All payments from when the car needed service was to be included in the finance charge as per 16 USC 1605 ( a ).

Company response to consumer: Closed with explanation