Consumer complaint received 2016-05-05
Company: CITIBANK, N.A.
State: OK
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
I am refiling a claim due to lack of response to my dispute to the credit card company 's response and lack of response on XXXX XXXX, XXXX. I received acknowledgement from Consumer Financial Protection that my response was received. However, I never received any acknowledgement from the credit card company, and it has been nearly XXXX month since I submitted my dispute. I was paying {$8.00} a month for credit protection, i.e. XXXX, through the credit card company. XXXX NEVER notified me of suspicious or unusual activity on my credit card. 
Regarding me disputing the charge that posted on XXXX XXXX, XXXX, and denying the XXXX fraudulent charges, I had called in and found the charge for XXXX charge pending. This is evident by me receiving conditional credit for the disputed item on XXXX XXXX, XXXX, and the actual charge not posting until XXXX XXXX, XXXX. When I learned that it was an XXXX web site, I had reported the charge as fraud. Being XXXX I have no use for a site such as this and was extremely embarrassed to even have to speak to a representative regarding this charge. I had no knowledge that the XXXX charges to follow took place a few days later. 
The remaining charges that month are truly fraudulent and I respectively ask that you do XXXX or both of the following : 1. Request the credit card slip that shows the signature of the purchaser because my credit card said " Check ID '' on the signature line. I am physically unable to sign my name do to paralysis and lack of feeling in my hands. 
2. For the cash advance charges request the video and see who was using the ATM because I did n't know the pin number since I do not use cash advance. 
Furthermore, I was preparing for my divorce trial in district court at which I had to appear and testify from XXXX until XXXX on XXXX XXXX, XXXX. 
I left messages in the Executive Response Unit for XXXX XXXX XXXX, XXXX XXXX XXXX, and another person whose name is no longer on XXXX XXXX 's voice mail XXXX requesting the transaction codes and the time of the purchases so that I could attempt to resolve the issues myself at least with XXXX and XXXX. None of the XXXX individuals have returned my calls. I even called XXXX XXXX back. Her voice mail no longer says that she 's out of the office and left a message to find out the name and phone number of the third individual and have never received a phone call. 
Please find attached a receipt for a furniture purchase delivered to XXXX XXXX XXXX, XXXX XXXX which is XXXX XXXX on XXXX XXXX, XXXX, on a third credit card that this individual stole. Unfortunately XXXX XXXX Furnishings no longer exists. However, XXXX XXXX is within XXXX mile of where XXXX was located. I declared the rent payment for the XXXX XXXX fraudulent and it was substantiated and reimbursed on my CitiCard by XXXX XXXX. 
Lastly, as for the balance being paid in full, I was attempting to keep my account in good standing and was going through many personal and medical issues at the time and did not keep close watch on my personal business. It 's only because of finding an off-the-wall fraudulent charge 1 1/2 years ago that even prompted me to examine ALL my credit card accounts, past and present. 
Thank you for your attention to the matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation