Consumer complaint received 2021-03-16
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
XXXX XXXX sent through XXXX XXXX XX/XX/XXXX {$500.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} On XX/XX/XXXX I was contacted by email, a person that offer me a Job Interview for accounting position, his name XXXX XXXX. He give me and interview and say to wait for his respond for that he will get back at me XX/XX/XXXX. XX/XX/XXXX he call me say I have the job. So he tell me he is sending me a check that will cover for all the materials I need, he ask for my address I give it to him. He told me that he will contact me as soon he delivered the check to not text him until he text me back. Then the check arrive like in less than 24 hours. When I open it it was in the amount of {$4900.00} I deposited in my account. He contact me told me to take money out in cash from the bank I say no I have XXXX right he say ok send it to this email XXXX so he say it say it cleared the check {$500.00} send it to me because we going to order the program you need to start training next week and a technician is coming over. I was like ok I send the money. And then he say to me brake all paper because the other person I need to contact is XXXX and his account is been hacked. Dnt used that email XXXX. So then he told me. On Friday the check is going to clear because is showing it here in the computer. I was like, How he know? But I really XXXX I was getting a Job. So Friday I contact him let him know check clear he say send me {$1000.00} the company is going to order all you need. I say ok then say send another {$1000.00}. For me I didnt know I XXXX, I was been scam. I say no Im not thats they money any way. So then the scammer told me buy 4 XXXX cards for {$500.00} each to order all the materials for working. I say ok. I went to XXXX and buy 10 cards for {$200.00} each. He say send them to me one buy one. I did. Then after that I was so concern About my bank didnt send me a notification or let transaction go through like nothing it have never happen, so I call the bank at XXXX XXXX. And speak with a man and tell him why the bank didnt send me the notification first time this happen since I been with the bank my daily spend cant exceed {$1800.00} All transaction grader The get declined. He say since covid 19 the bank exceed the limit to {$2500.00} dayli for all costumers so they can used they money when ever they want. I was like no way I always have to call in. I explain my job situation to the man he say it dnt sound like a scam to me is that this days thats the way they doing things virtual by texting. I was are you sure because I read something about scam when I put my bank card on the device to pay. He say I know but know all is like that technology. I was like ok. Any way the job man XXXX contacted me and ask me to get {$250.00} more inXXXX  icard I went back and buy it. After that he was asking me for more now he ask for my credit card. I was like Im scam now I realized. I was like no I cant so I call the bank XXXX and I sited to speak to someone else about this situation because I want to know they opinion and to help me. I didnt know what to do. So I speak to a lady and yes she told me dnt contact that person any more we cant do anything I told her but cancel the XXXX she was like I cant help you sorry the money went to the vault. I was so frustrated. Now Im lost but I call back XXXX and speak to some one in the bank I told her what the other lady told me how ever she say she cant help so I told her impossible it havent pass but even 6 hours of all this, she say you can try call XXXX and see I say to her thats my next step thank you I already have the number so I call XXXX and the gi say she will try to help and she give me back from the XXXX XXXX {$1000.00} 2 times then the {$500.00} are in investigation. I also contacted XXXX. For the {$2200.00} they say they are investigating.

Company response to consumer: Closed with explanation