Consumer complaint received 2016-09-01
Company: U.S. BANCORP
State: IN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I faced a hardship and discrimination & illegal eviction by US Bank. I became XXXX on my job & the original loan me and my husband applied from the beginning that stated that if we became XXXX they would make the payment for us and that never happened even though I spoke directly with the bank and explained every issue from day one to keep them updated on what was going on. I lost my job due to becoming XXXX on the job job, caused by the job. on XXXX 2014 MY Husband abandoned me & our property, I told he bank Immediately. 
XXXX 2014 I filed for bankruptcy because US bank was trying to sale my home even though the case worker XXXX XXXX with Us bank assured me that I would not lose my home. 
my husband agreed to remove his name off quick claim deed so that I could still keep my home and they sold my home anyway. 
I also feel discriminated against because if I called into the bank which I am XXXX and my husband is white, I called into the bank put in my social security number the line hung up on me but when I would call back I then put my husbands social security number in I get a case worker immediately, they were intentionally trying to avoid settling with me or helping me. 
I was back in hospital and when got out I was under supervision of my father in XXXX XXXX which my home is XXXX XXXX I contacted the bank immediately and told them that I am not abandoning my property but I was under my fathers supervision due to XXXX issue, once I notified them of this they told me that if if I lost my home I would get an eviction letter at my fathers home both to notify me but they went into my home I found when I re I returned back home all of my property over XXXX of gold, furs furniture, pictures, hygiene supplies, clothes, shoes, household. loft and XXXX my home was completely empty all my belonging removed illegallyy I contacted the company who US bank hired to remove my belongings ( XXXX XXXX ) who explain my things are in storage by service person named XXXX of XXXX XXXX. she said she could not release mypersonal belongings to me without US Bank permission first & told me to call US Bank and ask for the preservation department and I did, US Bank told me they had no such department, i called XXXX back she said they are lying to me because she sent XXXX emails directly to US bank for direction to release my property and they had not responded to her yet.. a week later some other lady answers the phone because XXXX from XXXX XXXX said she will call me back but instead of XXXX calling me back someone from Property brothers accused me of lying saying that she knows XXXX did not tell me my things were in storage, I swore to this lady that is simply the truth this lady proceeds to tell m me that they do n't have my things in storage and that my things were disposed of immediately, illegally taking my whole life and memories in that home, my valued belongings are over XXXX worth of personal property, and was now homeless with nothing because of this ordeal. The bank wanted to sale the home because I feel they deliberately did not want me to be able to keep my home due to my XXXX and unemployment yet they communicated with my white husband on everything including mailing sent to him but not me. I want my home and if I cant get get my home back please give me my belongings for I have absolutely nothing.. my life and memories were in that home and they need to give me my things or pay for the loss of damages I contacted the bank in XXXX 2014 and had a check for XXXX to pay on the mortgage and they told me that if I did not have all the money I could not pay any of it. this to me is totally wrong when someone is doing their best to pay. yet again due to discrimination they did not want to help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief