Consumer complaint received 2022-08-24
Company: Experian Information Solutions Inc.
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
To Whom It May Concern : This is my final & last letter. I contacted FTC.GOV yet again and filed ANOTHER ( 2 ) final identity theft reports on the negative items you have listed on my credit report. I ALSO SENT THE SAME FTC REPORT AND POLICE REPORT ALL THE ORIGINAL FILES I SENT ON CFPB AGAIN PRIORITY MAIL ELECTRONIC RECIEPT WHICH ACCORDING TO MY RECORDS ON USPS YOU RECIEVED MY MAIL XX/XX/2022 AT XXXX XXXX AN INDIVIDUAL PICKED UP MY DOCUMENTS. ( USPS TRACKING NUMBER : XXXX ) I SPOKE TO MULTIPLE AGENTS INCLUDING SUPERVISORS AND YOU SAID YOU SAID NOT ALL MY EVIDENCE WAS NOT RECEIVED WHICH IS A LIE, SOMEBODY AT EXPERIAN SAID MY FILES I SENT AND IS TAMPERING WITH EVIDENCE WAS BLURRY, I NEVER SENT THESE FILES BLURRY AT ALL!!! WHICH ACCORDING TO THE LAW IS ILLEGAL. THIS IS ILLEGAL TO STEAL EVIDENCE, AND ONLY DISPUTE CERTAIN ITEMS, ALL THE ITEMS I HAD LISTED SHOULD HAD BEEN DISPUTED. WHY ARE YOU STALLING, AND THIS IS ILLEGAL!! I sent a complaint originally on XX/XX/2022 VIA CFPB PORTAL to dispute and delete these items on my credit report because of identity theft and fraud which you have been delaying and disrespecting my rights according to the FCRA CONSUMER RIGHTS. I have been calling multiple times to have these accounts removed due to identity theft and fraud, and i already sent your company police report and ftc report numbers!! and I noticed my dispute was cancelled and restarted on behalf of YOUR COMPANY EXPERIAN AND THEN TRY TO COVER IT UP BY RESTARTING MY CASE ALL OVER AGAIN, NOW WHEN I CHECK ONLINE I HAVE A COMPLETELY DIFFERENT DISPUTE ESTIMATED COMPLETION DATE, THIS IS NOT TOLERABLE AND ILLEGAL, this case dispute you keep pushing the dates back, NOW YOU ARE SAYING OVER THE PHONE WHEN I CALL YOU NEVER GOT MY SUPPORTING DOCUMENTS PROVING THAT THESE ACCOUNTS ARE ON MY CREDIT REPORT DUE TO IDENTITY THEFT AND FRAUD. I sent a complaint on XX/XX/2022!! These accounts listed below need to be deleted/removed from my credit report IMMEDIATELY FROM MY XXXX CREDIT REPORT!, XXXX HAS ALREADY REMOVED THESE ACCOUNTS, WHY IS YOUR COMPANY STALLING AND KEEP DISRUPTING MY LIFE!?. I WILL ATTACH THE NEW FTC REPORT DOCUMENTS & USPS EVIDENCE FOR THE FINAL AND LAST TIME SUPPORTING MY CASE!!! THESE ACCOUNTS LISTED BELOW ARE NOT MINE. IF THIS KEEPS HAPPENING AGAIN I WILL SUE YOUR COMPANY, GO PUBLIC WITH THIS ON THE NEWS, AND TAKE YOU TO COURT!!! .REMOVE THESE NEGATIVE ITEMS IMMEDIATELY!!!!! 

( 1 ) FTC REPORT NUMBER : XXXX ( 2 ) FTC REPORT XXXX ( 3 ) THE POLICE REPORT # : XXXX ( 4 ) USPS TRACKING NUMBER : XXXX I WILL ATTACH THESE DOCUMENTS AGAIN FOR THE FINAL TIME SUPPORTING MY CASE!!! 

Thank you for your time and help in this matter. Sincerely, XXXX XXXX XXXX XXXX. 
THESE ACCOUNTS LISTED BELOW ARE NOT MINE. 

I DEMAND THESE ACCOUNTS LISTED BELOW THEY NEED TO BE DELETED/REMOVED OFF MY CREDIT REPORT IMMEDIATELY!. 



Collection Account : XXXXXXXX XXXX Account Number : xxxxxxxxxxxx XXXX delete it from my credit report. 

Collection Account : XXXX XXXX  Account Number : xxxxxxxxxxxx XXXX delete it from my credit report. 


Collection Account : XXXX XXXX XXXX Account Number : XXXX delete it from my credit report. 


Collection Account : XXXX XXXX XXXX Account Number : XXXX delete it from my credit report. 






Thank you for your time and help in this matter. Sincerely, XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation