Consumer complaint received 2017-08-17
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
Company : XXXX XXXX Involved : Wells Fargo & XXXX XXXX XXXX Issue : Fraud XXXX Employers Accused : XXXX XXXX, XXXX XXXX, XXXX XXXX Victim : XXXX XXXX My name is XXXX XXXX ( XXXX years old ), and 3 years ago I moved from XXXX XXXX to XXXX XXXX. After being laid off from my job last XX/XX/XXXX, I updated my resume and created an account on XXXX On Tuesday XX/XX/XXXX, the number ( XXXX ) XXXX texted me and introduced himself as " XXXX XXXX '' from the company " XXXX ''. He told me that I would be an asset to the company performing XXXX XXXX   work. If I was interested in the position, I had to add the interview manager " XXXX XXXX XXXX '' ( XXXXXXXXXXXX ) on XXXX XXXX for a briefing and interview session. The position was a strictly work-from-home position ; all duties were to be performed online, I could either work full time or part time, and it paid {$30.00} per hour. Of course I accepted and added XXXX XXXX right away on XXXX XXXX. At XXXX, I reached out to " XXXX XXXX '' to discuss the open position at XXXX . He gave me a long description of what the company was all about, and asked me 11 questions as an interview, This was all done via XXXX XXXX Some of the questions included : " What are your strengths and weaknesses and how do they affect your job performance. '' " Describe a situation where the workload was heavy, how were you able to complete it before the deadline that was given to you. '' " Give 5 reasons why you think we should hire you. '' After the interview, I was told to look out for an email from " XXXXXXXXXXXX '' about my employment status. At XXXX I had to report online via XXXX XXXX and message him. " XX/XX/XXXX XXXX '' At XXXX promptly I messaged XXXX XXXX, 15 minutes later I receive an offer letter of employment and a non disclosure agreement. He asks me to print them, sign them, scan and email them to my supervisor " XXXX XXXX '' as soon as possible. Afterwards, he asks me what financial institution I operated with so that he knows if it 's related to the company 's numerous employees payment account. I tell him Wells Fargo, then he tells me to report to my supervisor " XXXX XXXX ''. " XX/XX/XXXX XXXX '' I reached out to XXXX and he introduces himself. He told me to scan my Driver 's License and send it to him, I follow his directions. After explaining the job description to me ( XXXX XXXX for the XXXX XXXX ), and explaining the competitive benefits the company offers. He then tells me that I 'll be receiving a check by mail to set up my at-home office with state of the art equipment before the end of the training session. " XX/XX/XXXX '' From then until XX/XX/XXXX I was given training tasks every day testing my ability to follow directions and research. XXXX XXXX gave me the tracking number for the check the company sent to me ( XXXX XXXX ). Later that day the check came and I was given specific instructions to deposit the check via ATM so that I 'd be able to purchase the equipment needed for my office. The check was for {$6800.00}, I went to my bank ( Wells Fargo ) and deposited the check in the ATM. XXXX XXXX then told me that the funds will be available in 24 hours " XX/XX/XXXX '' At XXXX, XXXX XXXX asked me to check my account and see if the funds were available. He then gave me a list of all of the programs and softwares I needed to order online. After the list, he gave me specific instructions to withdraw {$6700.00} from my account and keep {$110.00} as a sign up bonus. After that, he told me to do a cash deposit into a XXXX XXXX XXXX Account named : XXXX XXXX XXXX - Account Number : XXXX. I take the cash out and do what I 'm told, afterwards he tells me that he 'll send the tracking information for the office equipment. He then proceeds to send me two more training tasks for the next 2 days. On XX/XX/XXXX at XXXX I notice my account was down {$6700.00}. I reached out to XXXX XXXX and asked him why this happened, his response was that he would contact the accounting department to find out the problem. That was all. I am 3000 miles away from home, after being laid off by my last employer XXXX XXXX in XX/XX/XXXX, Ive been struggling to find a job. In XX/XX/XXXX I graduated with a XXXX in XXXX with a XXXX XXXX, and a few months later I moved to XXXX, California where its extremely difficult to find a quality job in my field. Ive been desperate to find a job and Ive never been in a situation like this, of course when the position was offered to me I took it right away. I have filed a police report with XXXX XXXX, but their fraud department couldnt do anything about the case because it didnt happen in their jurisdiction. After speaking to my bank ( Wells Fargo ) numerous times and explaining the entire situation in great detail, they still want me to pay back all of the {$6700.00}. They didnt understand that I didnt benefit from taking the money out and depositing it into the XXXX XXXX XXXX vendor account, and XXXX XXXX XXXX wouldnt give me any details about the account because it wasnt my account. My question to Wells Fargo was ; how was I allowed to take out that much money in cash less than 24 hours of depositing the check. I understand that this was a stupid mistake on my part, but Ive never experienced something like this before. Wells Fargos policy states that any deposit over {$5000.00} will be placed on a hold for at least 5 days, the funds were available to be withdrawn at XXXX the next morning ( XX/XX/XXXX ). If anything, Wells Fargo is at a fault as well because of a breach of policy. I should not have to pay back the full amount of the check, both banks should be looking into the matter and figuring out the contact information of the vendor account I deposited the money in. I am reaching out to you because I have no where else to turn, I cant afford to pay the money back, and I am still constantly searching for a job. If you would please reach out to me as soon as possible, I would be most grateful. Thank you. Attached is all of the conversations, receipts, and a copy of the check. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX XXXXXXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation