Consumer complaint received 2023-04-05
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am filing a complaint against Experian for failing to fix a blatant error on my consumer report that is NOT being furnished to report by the data furnisher XXXX XXXX or XXXX XXXX XXXX account # XXXX. 

XX/XX/2023 I sent experian a letter putting them on notice that Experian is reporting a {$8400.00} past due in the current status on this debt buyer account with XXXX. The reason for the letter was because I had gotten confirmation that XXXX does NOT furnish a past due to the consumer reporting agencies from the company XXXX XXXX XX/XX/2023 through the Bureau of Consumer Financial Protection case # XXXX. I also attached proof from XXXX to my letter to experian to support my dispute. Below are statements directly from XXXX clarifying my concerns. 


You also express concern that the above-referenced account is reporting as past due on your consumer files. Although we submit updates to the reporting agencies each month, WE DO NOT FURNISH INFORMATION THAT ACCOUNTS ARE " PAST DUE '' TO THE CREDIT REPORTING AGENICES. Depending on the current condition of a given account, we will furnish as account as either Account assigned to internal or external collections, Account paid in full, was a collection account, or Account paid in full for less then the full balance. You are encouraged to communicate directly with the credit bureaus should you have any concerns about the nomenclature we are compelled to use. 

As a debt buyer, XXXX XXXX has been advised by the credit reporting agencies that it should furnish information for its accounts as : CURRENT STATUS - COLLECTION ACCOUNT. Based on the law and guidelines governing credit reporting, it would appear that the account information being furnished is accurate. You are encouraged to communicate directly with the credit bureaus should you have any further concerns. 


I have expressed my concerns by putting experian on notice that the data furnisher in which they get there information from simply does not furnish a past due to the consumer reporting agencies so why is experian reporting a past due in the status? if the credit reporting agencies ADVISE XXXX to report the current status as a collection account ONLY, then why did EXPERIAN include a past due in the status? This BLATANT ERROR is SOLELY EXPERIANS DEFAULT!!!!! 

XX/XX/2023 Experian generated me results report # XXXX and the outcome was Verified as Accurate. As I look over my report that was attached to my results I noticed that the [ CURRENT STATUS reports Collection Account. {$8400.00} PAST DUE as of XXXX XXXX ] Experian REFUSED to fix the current status by removing the indication of a past due reporting. Instead they verified as accurate this account with a reported past due in the status. How is it possible or FAIR that Experian is able to verify as accurate this account with a past due reporting when the data furnisher DOES NOT FURNISH A PAST DUE to the consumer reporting agencies? I did not dispute this account based on validity, I disputed this account for the SPECIFIC REASON that experian is reporting inaccurate information that the data furnisher does not furnish to the consumer reporting agencies to report. 

According to the Fair Credit Reporting Act, the consumer reporting agencies have the obligation to either update the account as appropriate based on the results of the reinvestigation or delete the account with respect to ANY inaccurate or incomplete information on a disputed account. Experian failed to update the status to be reported accurately therefore a deletion is FAIR as my requested outcome. I even sent proof from XXXX to support my reasoning for my dispute and experian still refused to follow FCRA requirements. 

I want this account deleted and for experian to be held accountable for blatantly ignoring my dispute and failing to fix this on going matter. The consumer reporting agencies practice illegal procedures to keep inaccurate information reporting and try to cover it up by blindly verifying as accurate a account KNOWING the account does NOT MEET FCRA REQUIREMENTS. Sending proof from XXXX clear CFPB complaint statement should have been enough proof to update this account to the maximum possible accuracy before preparing me a new updated report ( results ) because the same information I recieve from the data furnisher is the same information experian also obtains and experian refused to do so. I have done the necessary steps to have this important matter handled accordingly. I disputed with experian and specifically disputed the current status with a inaccurate past due reporting. Experian verified as accurate this inaccurate account. I already got verification from XXXX in regards to a past due reporting clearly specifying they do not furnish a past due to the consumer reporting agencies. that is simply all the proof I need to pursue action against experian for their non compliance reinvestigation procedures and illegal practices. I needed to file this complaint to add to my track record against experian, therefor this matter being handled accordingly has never been more imperative. I shouldn't have to quote laws to get experians attention not that they care about law anyway.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation