Consumer complaint received 2017-03-01
Company: CITIBANK, N.A.
State: WA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Citibank has committed fraud against me, and has failed to remedy the situation. 
Instead, Citibank has offered up false claims. 

I completed all requirements to earn a {$400.00} promotional bonus, but Citibank has thus far refused to paid me my, and has fraudulently claimed I did not meet the requirements, however ... Ihave the audio records to prove the truth, should Citibank continue with it 's charade, and litigation proves necessary. 

Citibank has already responded once with false accusations that just furthered it 's fraudulent claims and assertions. I am offering Citibank another opportunity to this time, give an honest assessment of the situation and make it right. 

Concerning the {$12.00} fee on XX/XX/2016 - Citibank never aquired my full permission to initiate the initial transfer. The call was disconnected without Citibank obtaining my full permission to initiate the transfer, therefore Citibank acted without my permission. This is a fact, for which I have the audio recording to prove it. 

Concerning the {$7.00} fee on XX/XX/2016, it was charged to my account fraudulently, as the Citibank representative himself offered to send me the pin mailer, at no expense to me. Despite this, I was then charged me a fee anyway, in blatant disregard for the assurance that they were complimentary. I have the audio record to prove this as well. 

These erroneous, fraudulent fees were removed because they were both falsely charged to my account. 

I spoke several times with several Citibank supervisors, who assured me that both fees had been in error, and I was due my {$400.00} bonus. 
I have several audio records to prove this. 

The initial deposit of {$15000.00} was unable to be made within the 30 days, due to Citibank repeatedly failing to provide me with access to my account, which was reqired to do so. Citibank repeatedly failed to provide me with an atm card, which was reqired for me to access my account and initiate a deposit on my own, as they had failed to act on my behalf previously. 

The audio records clearly demonstrate a pattern of failures on Citibanks part, to follow through on assurances made to me, as well as a failure to conduct itself in an honest fashion. 

I would like to believe that they 're are honest, good people at Citibank, however, Citibanks response clearly shows a failure to take a proper accounting of this case. 

I must insist that I be issued a check for {$400.00} immediately, as payment for the bonus I earned but was denied. I have since been forced to close my Citibank account, do to a loss of confidence in their ability to conduct themselves honestly and with integrity. 

If a {$400.00} check is not issued to me, I insist that all audio recordings, for every call between myself and Citibank, as well as copies of all case notes, be made available to me within 7 days. 

Having maintained my own audio recordings of all calls with Citibank, I am preparing to take legal action against Citibank if my condition is not met. 

The facts will clearly demonstrate a pattern of ineptness and deceit on the part of Citibank, for which I will persue litigation in. response to any outcome other than Citibank making this right for me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief