Consumer complaint received 2020-06-12
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Filed a dispute with Wells Fargo, via online {$200.00} claim XXXX sun, XX/XX/2020 XXXX XXXX XXXX XXXX Since I had to spend XXXX XXXX without the child I gave birth to because of XXXX XXXX of XXXX XXXX XXXX, hence the dispute. This was a 2 part dispute of a bigger {$5200.00} total. {$5000.00} is through another financial institution. Mailed in support documentation, received a response of receival and confirmation from wells fargo claim XXXX on Friday XX/XX/2020. Temporary Credit was not issued, did not hear back from Wells Fargo, this was closed out without notification, clarification was not provided even when I attempted to call and email via secure messaging. I can provide all correspondence. Did not receive any correspondence from Wells Fargo or the case manager regarding this matter as emailed. See times, dates, names and correspondence below. Wells Fargo did not follow up or let me appeal the dispute in question. After multiple requests, I have not received communication on this matter from the dispute department. I did get a response the complaint I filed with the FDIC, it has my name spelled incorrectly. With this they should refund my money. 

ATTACHED- You will find all correspondence with Wells Fargo along with all supporting documentation for this valid dispute. 



Thanks for submitting your claim for your checking account ending in XXXX. Your refer ence number is XXXX. We'll work quickly to resolve your claim within 10 business days. If we need more time, we'll apply a temporary credit to your account on or before the 10th busin ess day. We'll send you status updates online or by mail. You can also track the status of your cl aim by signing on, selecting your account, then click on the Dispute A Transaction link, and goin g to our Manage Disputes page. If you have any questions, please call us at XXXX, 24 h ours a day, 7 days a week. Thank you for banking with Wells Fargo. Wells Fargo Claims Departm ent XXXX XXXX Fri, XX/XX/2020 at XXXX XXXX  To : XXXX Dear XXXX XXXX XXXX We want to let you know we rec eived the information you shared with XXXX XXXX XXXX Your feedback is important to us an d we will work with you to research the issue as quickly as possible. To help ensure we address your concerns, we're researching claim you mentioned. You can expect to hear from your case manager within three business days of your complaint submission. We're here to help. If you ha ve questions, please do not respond to this message using the Reply button ( replies are not mo nitored ). Instead, contact us by phone at XXXX, Monday through Friday, XXXX XXXX. to XXXX : XXXX XXXX and Saturday, XXXX XXXX. to XXXX XXXX. XXXX XXXX. For reference, your case number is XXXX. Thank you. We appreciate your business. Wells Fargo Executive Office Wel ls Fargo, N.A. Member FDIC XXXX XXXX XXXX XXXX Centralized Intake Specialist Enterpri se Complaint Management Office Consumer Products & Services Complaint EO From : Customer Service XX/XX/2020 XXXX XXXX Contact Us Dear XXXX XXXX : Thank you for contacting Wells Fa rgo. My name is XXXX, and it's my pleasure to assist you today. I received your email in regards to a case and the update on it. I apologize for the delay in our response. We appreciate your pati ence as we handle your requests over the next few weeks. We are experiencing higher volumes due to the Coronavirus. Rest assured our focus is to provide the highest level of service as we w ork through these ever changing times. If you filed a claim with the Executive Office you will nee d to speak to them directly for additional information. If you'd prefer to speak with our Executive Office immediately, or if at any time you'd like information regarding your case, you can call us a t XXXX. We're available Monday through Friday from XXXX XXXX to XXXX XXXX, Pacific Time. To find a branch near you, visit wellsfargo.com/locator. I hope this information was helpful.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation