Consumer complaint received 2022-12-28
Company: CITIBANK, N.A.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
DATE : XX/XX/XXXX XXXX XXXX XXXX : XXXX Address : XXXX XXXX XXXX XXXX / XXXX XXXX XXXX FLORIDA XXXX XXXX CitiBank XXXX XXXX XXXX XXXX XXXX : XXXX Account Number ending : Citibank locked me from online banking, cant view my account Debit Card number : XXXX Citibank XXXX XXXX XXXX XXXX XXXX, XXXX XXXX FL XXXX, XXXX Citibank branch number : XXXX Re : account frozen, wire transfer frozen, and false information reported by Citibank on my account. 

On XX/XX/XXXX I signed online in my Citi Business account and noted my account for travel notice from XX/XX/XXXX to XX/XX/XXXX and received confirmation. On XX/XX/XXXX I made an international wire transfer from my Citi Business account in the amount of {$22000.00} it was a XXXX  gift to mom to help her remodel the house. I received 3 different calls from the Citi fraud department, they verified every detail and told me thank you very much for confirming the wire transfer it was successfully done On XX/XX/XXXX the {$22000.00} left my citi bank account and arrived in my moms account with the message fraud and my mom Could NOT take the money I sent. I contacted Citi to get this resolved on XX/XX/XXXX, and they verified me again they told me my account was sent to the fraud department and it will get closed within 60 days. Citibank reported false information on my account when they verified me 3 times over the phone before they approve the wire transfer, their customer support and fraud team verified me successfully and confirm the wire transfer was done successfully, then 12 hours later Citibank turned around, and market the wire transfer fraud and froze my account.

My account was frozen, the wire are market fraud and customer service refuse to provide any information or what steps I need to take. From XX/XX/XXXX until XX/XX/XXXX I called Citi bank daily to get this done, but no one can give me a clear direction or what should I do, no matter how much I provide verification about myself. Citibank violated and misled false information on my account after their support team verified me and confirmed the wire transfer. 

I NEVER received an email or letter from Citi bank about my account will be closed or any communication about the wire transfer being frozen or any information about my account. I contacted Citibank again on XX/XX/XXXX and tried to understand what are my next steps, they told me my account was sent to be closed. I requested Citibank to send me an email or letter regarding my account, and they failed. I no longer want to be a Citi bank client anymore, and requesting that Citibank remove the word fraud from the wire transfer. This is false information reported by Citibank when their team verified me over the phone and their team confirmed the wire transfer. On XX/XX/XXXX I received another call from XXXX XXXX Citi fraud department from the fraud specialist XXXX, he wanted to verify again if that was me initiating the wire transfer in the amount of {$22000.00} and I confirmed YES, it was me. In total, I have received 4 different calls from Citibank verifying the wire transfer - all verification was done successfully. 

Asking Citibank to fix this ASAP, and release the wire transfer, release the word fraud from the wire transfer. 

Citibank is committing fraud and misleading false information on my account. This is a crime, what Citibank is doing, and holding my money XXXX. Citi bank causes me financial damage and I will make sure they pay every cent for every damage they cause me during this XXXX  season while traveling with my family. Again, Im asking Citibank to release the wire transfer ASAP, I no longer want to be a Citi bank client. 


Sincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation