Consumer complaint received 2023-01-20
Company: WELLS FARGO & COMPANY
State: TX
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Wells fargo, XXXX XXXX XXXXXXXX, XXXXXXXX XXXX, XXXX XXXXXXXX XXXX and XXXX All banks I have had and still have accounts at that have been closed out due to negative balances. Outrageous fees charged periodically and contact information I no longer have access to preventing me from logging in. Calls I have made to them are redirected at times due to a ratswitch program that was found in my phones log files. There are numerous transfers of funds made on my account with references that are just a bunch of random letters and numbers. Between the dates of XX/XX/XXXX to XX/XX/XXXX One product I have never bought charged my account XXXX dollars and caused my account to go negative and wife left and canceled our phone service causing me to lose my number. My one source needed to keep all my financial and communication accounts synced together. I had a business account with XXXX XXXX XXXXXXXX between dates of XX/XX/XXXX and XXXX and I cant log in to my account at all and bankers refused to investigate anything with my account and an employer that hired me never paid the account wages and probably a good thing. My accounts routing number was changed on my job application and not what I had originally put as my information. The XXXXXXXX  I used during my divorce and moving our stuff into storage was stolen including all my bank statements, credit cards, debit cards, social security information, Tax documents, medical records, grandfathers medical and military records, My work computer I used for my business and crypto mining. My banks were notified both online and in person. I have just recently visited XXXXXXXX XXXX twice to take care of payment of my due balance and having {$500.00} in my current account an advance payment was charged to my card and my card declined it and the banker refused to run it again and turned me away to another XXXX XXXX to handle my transaction. dates between XX/XX/XXXX and XXXX, XXXX I visited a XXXXXXXX XXXX  in XXXX between XXXX and XX/XX/XXXX to reopen my account and my drivers license was copied and the lady took forever to bring it back so long in fact I had to look for her and she told me she couldnt help me and that the bank owner didn't want to help me nor accept my money to open a new account. I caused no problems nor displayed any cause to be turned away. I was homeless and working and maybe I smelled funny or looked rough but Im extremely upset with XXXXXXXX XXXX for that one. I applaud and praise XXXXXXXX XXXX  for being one of the last banks in America that will actually put you with a live banker every time you call and not a frustrating automated service such as Wells Fargo that gets nothing done. XXXX cares about your financial security and takes your reports seriously. However, they failed that time and its very disappointing when my family is a XXXX XXXX family. XXXX I have had an account with from XX/XX/XXXX to present day and I cant access my account at all and even a new one I created and all it does is have me repeat the sign up process over and over and over and never let me in. I have had automatic payments through my attempts at opening an online store for home security products and web marketing. I had credit accounts with XXXX XXXX and a bank account as well I cant access and have contacted them NUMEROUS TIMES to update my phone number so that my bank will let me into my account and it never gets updated. I know my username and password and everything! However, they never updated my number so I can verify my identity and when I contacted them directly over the course of the past year and 4 months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation