Consumer complaint received 2021-02-13
Company: TOYOTA MOTOR CREDIT CORPORATION
State: AR
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
To whom it may concern, I am reaching out in regards to an inaccurate reporting to the credit bureau on behalf of my name. After reviewing my credit report I noticed Toyota Motor has caused a negative impact on my credit score due to invalid information. There was only one car loan in which I signed for. I have already returned the vehicle as well as made a payment of {$3000.00} and the required payments need to be made until it was returned. I was notified this payment was required in order to satisfy this agreement and continue with my loan on the first loan. However, this did not occur ( I had my gap insurance removed and extended warranty removed, in which caused the car to not be able to be fixed when I was paying my obligations and wasnt notified of any of this, I reached out to MsXXXX XXXX XXXX ( Toyotas supervisor ) and heard nothing back ). The company has been reporting twice on a repossession that should have been removed ( its also reporting inconsistent information as to loan dates and amounts and times ) I have included documentation as proof that I tried to resolve any issue and even paid the car notes up until I was ignored and never called back with no response to numerous emails ( proof attached ). I have disputed on several occasions but have had no assistance with getting this invalid information removed yall keep saying its verified when I never signed a second loan or authorize it. As a mother of XXXX young children and with XXXX going on Im getting denied for car loans due to Toyotas error, this has caused a major hardship in my life. I have not had a sufficient means of transportation ( my son has a XXXX XXXX  ) because of this negative impact. It has also been very stressful day to day not having any help with resolving this. Please assist me in this matter. It is imperative that I have this corrected and cleared from all 3 MAJOR Credit Bureaus in the next 15-30 days and any derogatory marks removed. 

I have made many efforts to resolve this matter. I have requested a copy of the agreement for the secondary loan ( since Ive made payments and its reporting the same balance as starting ) reporting. I have also not been informed on the price the vehicle was sold for or any notifications regarding the status of this unopened loan ( same address and phone number up until last year ). This is fraudulent information and does not belong to me. I did not sign for a secondary loan with Toyota. 

Although I stop paying on the secondary loan bc i never signed for it and that I was being ignored and no call backs and I paid for extended warranty and gap and it was removed ) on my payments I did what I was instructed and made the payment of {$3000.00}. The car was repo 'd XX/XX/XXXX and the payment was made XX/XX/XXXX. I did receive a response from XXXX XXXX and XXXX ( see attached ) regarding this issue ( and to make the payment on my first loan and truly wasnt ) but it is still not resolved and still reporting negatively to my credit causing me to have financial hardship lost of my job and XXXX  being involved with my child not going to her XXXX. 

My credit is very important to me and having a means of transportation to make it in this economy ) I just want to have this corrected. If there is anything you need from, please let me know as I am happy to provide. I have also included my contact information. 

Thank you,

Company response to consumer: Closed with non-monetary relief