Consumer complaint received 2017-10-09
Company: WELLS FARGO & COMPANY
State: FL
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I XXXX XXXX opened my account with Wells fargo on XXXX with the bank representative named XXXX XXXX XXXX AU : XXXX banker XXXX : XXXX who from the beginning changed my personal telephone number to that of XXXX XXXX XXXX of the Source where I have the suspicion that they were working together to make the fraud since they have been working together since XXXX information coming from the representatives of the bank Wells Fargo. 
My XXXX XXXX XXXX is under the direction of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, fl. XXXX the reason why my corporation was in that direction was because this person advised me and guided me in my business my relationship with that person was only Friendship was not even mine, the credit card came home because my company was registered in that address. 
This Mr. never notified me that the card had arrived, he activated my card knowing that the personal banker of the exchange changed my primary number to that of him, and XXXX XXXX had access to activate this card, using this card and taking it to limit in a 30-day period of {$10000.00} I realize when I receive an over limit alert I notify my bank of the fraud occurred, they inform me that to do an investigation they need a police report. 
Within a few days I got a police report cooperating with the bank with everything they needed. The next step was to close the XXXX XXXX co-op and close the bank account. Wells fargo denying my claim for having the same address and telephone number, and explaining that I never supply the telephone number of this XXXX XXXX from where this card was activated, explaining that the fraud had started from the representative of the bank that made me the application for the card. I sign that application but I give you my data, and my only cellular number that I have is XXXX. This XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX was not legally authorized to use my card. the only one authorized to use the card was me. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX started to use my card on XXXX until XXXX doing different local transactions in XXXX Florida, others were used in my own merchant that to this day nor the I do not know where the money went. Apparently this Mr. an account where I diverted the money, since my bank accounts are with Wells fargo, transactions made outside the United States, transactions made in XXXX where the bank never notified me of this and I have not leaving the country, giving them proof of my passport, I never had knowledge how this card is active internationally. Transaction sent to an existing corporation in the name of the son of XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX that casually has the same address of my company at that time without me having knowledge of this. The son of this XXXX XXXX XXXX is XXXX of the Source there I envoi copy of that corporation There are aerosol tickets under the name of this XXXX XXXX all these charges you can see in the statement that I am going to provide, past the days contact the authorities of XXXX XXXX Police Department to see how my case was going and his answer was : we do not nothing if not for an amount equal to or greater than XXXX not even the authorities solve the problem. 
I contacted XXXX, XXXX and XXXX and reported on this fraud, because in addition this Mr. applied for a XXXX XXXX XXXX card, where by e-mail I was notified and I could cancel it before it was used. 
Report my case to the Federal Trade Commission. 
I spent about 6 months trying to solve this with the bank explaining how everything happened, giving him physical evidence where he proves my innocence and proves that it is a fraud and sincerely to them they do not care, everything that I know ... has been for me because they have not done any research on it. The last claim I made about two months and still I have not a single answer : I asked the following : 1. Where was the money taken from my own merchant, which bank account was, because my account of that merchant was with Wells fargo himself and was not for that account 2. The signatures of all transactions made in XXXX Florida 3. The use of this card made in XXXX The only solution to this fraud is for the bank to do its work, to take responsibility for its mistakes, because this fraud started from the same bank, where the same bank can give proof that this banker XXXX XXXX was the person who attended all the accounts of this XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX since XXXX. And the bank trying to blame me where there is no legal role where this XXXX XXXX is authorized to use my business card. And it 's not fair that I have to pay for something I do not use and for the poor work that this Wells Fargo bank has done. 
Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation