Consumer complaint received 2022-06-26
Company: Navient Solutions, LLC.
State: NJ
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
This communication serves to implore my release from the life sentence that is my student loan debt. I attended XXXX XXXX XXXX  from XXXX of XXXX to XXXX of XXXX, graduating with honors, earning a bachelors degree with a double major XXXX XXXX XXXX XXXX. In the XXXX  years since my graduation, my student loan debt has been sold a total of five ( 5 ) times to five ( 5 ) separate entities and is now four ( 4 ) times the original amount borrowed. It is a proverbial albatross that still hangs around my neck at the age of XXXX and by all estimations will not be paid until I reach the age of XXXX  years of age in XXXX. I need someone to care enough to investigate the life of my loan and payments made to find a resolution. 
I made my payments, my parents helped with payments, all while I was living paycheck to paycheck as a XXXX XXXX  in XXXX XXXX  XXXX I borrowed from my pension to keep up with payments to the point where now- it is nonexistent. After the passing of my paternal grandmother, my father inherited money and made a {$5000.00} payment towards my loan and to date I still owe over {$53000.00} on a loan that was three times less than what I originally borrowed. I very much wanted to go back to school to obtain a XXXX XXXX, not just to improve my craft, but also to move up on the pay scale to afford my original payments. However, that meant adding more debt or loans on top of what I already could not afford. With Congress voting consistently on increasing interest rates on student loan debts ; it simply wasnt an option. 
Not once, prior to XXXX, was I ever offered any type of assistance by the multiple owners of my loan- when I couldnt afford to pay ; they offered only deferment. When forced into deferment, I still made payments every time I received a paycheck. In the thousands of calls Ive made over the last XXXX years, never did any one of these agencies speak to me about student loan forgiveness or more importantly, an income driven payment. In XXXX of XXXX, I received a letter regarding a class action lawsuit against Navient, the owner of my loan at that time. The letter alleged they were criminally negligent for not having offered any assistance or income driven payments to those who qualified and urged me to reach out to Navient. When I called, Navient did affirm the information in the letter was accurate and it was beyond their purview to discuss it further. This is when I began looking into the life of my loan. 
In the spring of XXXX, I was in a car accident, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was able to take leave from my XXXX position, but ultimately, I had to resign and move home to stay with my parents as I needed support while seeking treatment for my injuries. After a year, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; anyone who has ever had the pleasure of setting foot in a XXXX XXXX XXXX knows you can not XXXX  from a chair. In XXXX, my doctors recommended I seek treatment at XXXX XXXX XXXX XXXX in XXXX, so I moved there to continue treatment and acquired a XXXX position. After my contract was up, XXXX XXXX XXXX XXXX XXXX I returned to XXXX XXXX to seek employment within the XXXX XXXX XXXX. After sending hundreds of applications out, without a XXXX XXXX I received ONE call back for an interview and was offered a position in XXXX XXXX XXXX XXXX for the XXXX XXXXXXXX XXXX  year. With budget cuts, they were unable to renew contracts of several new XXXX  XXXX  across the XXXX, myself included, via reduction in force for the XXXX XXXX year. XXXX  was and still is my passion. I loved every XXXX  that ever walked through my XXXX door, and I miss it every day. According to XXXX XXXX I am a distinguished, outstanding, XXXX; never having received anything less than one 3 in all evaluations. 
In the summer of XXXX, plagued with thousands of dollars of medicals bills, student loan debt, and XXXX  XXXX XXXX, my XXXX career ended. I was forced to move home to live with my parents. In XXXX of XXXX, I took a position working remotely for XXXX XXXXXXXX XXXX XXXX ; a XXXX XXXX  based out of XXXX, Michigan. Still in deferment, I made payments on my students loan every time I got paid because at $ XXXX- I couldnt afford my student loan payment to Navient. Even a year later when my company began paying me 1 % of our sales in commission IF I hit my XXXX target,  I still couldnt afford them. In XXXX of XXXX, I filed for bankruptcy because I could no longer afford the medical bills and they were charged off in XXXX of XXXX. I was XXXX years old and had never even owned a credit card. In XXXX, I called Navient, pleading with them for assistance and that is the first time I was offered an income driven payment. Neither myself or my parents have any documentation of payment receipts to Salle Mae or XXXX XXXX XXXX because, like many other XXXX XXXX  families, they were washed away when super storm Sandy hit in XXXX. I made every payment in full, on time until the Department of Education bought my loan from Navient when the Cares Act was passed in XXXX and my payments were suspended. 
After living with my parents for more than 5 years, in XX/XX/XXXX I was able to purchase a modest home with the assistance of HUD and XXXX XXXX XXXX, using a {$10000.00} land grant to cover my down payment and closing costs. When the pandemic hit a year later, I remained employed- still at the same rate of $ XXXX making little to NO commission when the XXXX  ban was put in place. The pandemic devastated me financially, as almost 80 % of my commission sales stem from my abilities as a XXXX  for the XXXX In addition to my student loan payments being suspended, having little more than {$1600.00} a month coming in- I had no choice but to defer my mortgage payments under the cares act in XXXX of XXXX. All my household expenses were paid for using credit cards and I was unable to resume my payments until the border reopen in XXXX of XXXX. Now, my mortgage is {$1400.00} a month, which is a struggle and Im paying at minimum $ XXXX to pay off my credit cards. My {$53000.00} loan has been sold to a company called XXXX. They want almost {$700.00} a month when my payments resume in XXXX of XXXX, which I can not afford. As my company has a policy that commissioned employees are not entitled to annual raises, I will never make enough money to pay off my student loan debt. I am still plagued with XXXX XXXX, but am not XXXX, which limits my employment prospects. I will again have no choice but to defer in XXXX, making whatever payments I can, every time I get paid ; my loan amount will increase incurring interest. I have been employed since I was XXXX XXXX XXXX and because of this debt, I will need to work for the remainder of my natural life, unable to retire. 
When will I be forgiven, if that even exists? Why were these companies able to take my payments and sell my loan to the highest bidder, playing with my life, leaving me destitute and bankrupt? Why is being educated a life sentence of humiliation, XXXX XXXX and never-ending sleepless nights? I am abashed having to write this letter. I ask again, please investigate my loan ; help me find a solution. I thank you in advance for your time and consideration.

Company response to consumer: Closed with explanation