Consumer complaint received 2015-03-28
Company: COMMUNITY CHOICE FINANCIAL, INC.
State: AL
Product: Payday loan
Issue: Can't stop charges to bank account

Complaint:
Cash Central ran their debit through my Bank account at XXXX XXXX in XXXX, Al every single day to hurt me because the payment was late. you ruined my Bank account and the Bank closed my account because Cash Central was trying to hurt me by running charges up on me through my Bank trying to get their money. The debit was due on a certain date of the month but you debited my account on another day and kept debiting my account and ran hundreds of dollars up on me that I had to pay to the Bank. This was not our agreement but you did it anyway. I never told you to run your debit through my account every single day. Every single day the Bank was charging me Bank fees for each time the debit came through. you ruined my Bank account and they closed my Bank account because of Cash Central. I have never seen any thing like this before in my whole life. Just because the loan was late this is what you did and that caused my Bank account to be closed. If you had wanted your money that bad you could have contacted me and I would have told you what the problem was but no you did what you wanted to do to ruin me. I am very disappointed in what you did to my Bank account but what do you care the account was not yours. You ca n't get paid like that because the fees the Bank charged went to the Bank and not to you. This is why you did n't get any money because you were trying to be smart and trying to hurt me, well you did a very good job of ruining my credit with the Bank. Now you ca n't get any money now. This was not the way a Company suppose to handle situations like this. You do n't try to hurt Customers by doing this. All you have done was hurt your selves by running charges up on me and this caused you not to get your money, this was not smart at all but I guest you thought it was smart but it did not work out the way you wanted it to work. I will let everyone know what you did so they can be aware of your Company. No one needs this kind of action. This was not the professional way to get your money. Hurting Customers is not handle this way. Arrangements is the answer. I will let everyone know what you did to me to they can be aware of your tactics. This is not smart nor is it legal to do what you did to my Bank account I do n't care if I owed you a {$1000.00} dollars this was not the proper way to handle this situation. It was wrong what you did but I will tell everyone how you operate when it comes to borrowing money from you. You should be held liable for your actions. I paid out more money than what I owed you this was unprofessional on your part. All you needed to do was call me and we could have set up some type of arrangements but no you had to caused my account to be closed. I assume you thought this was smart but it was n't, all you did was hurt your selves. Everyone will know what you did because I will spill it to every XXXX and they will know. The every day phone calls was unprofessional as well. I would have made arrangements to pay you but no you ran your debit through my account every single day until you lost out on your money, this could have been your money but no you was being smart well at least you thought you were being smart. Now you have to get {$4.00} or {$5.00} dollars a month for as long as it take to pay you. I had not plan on doing this but you caused all of this by the fees the Bank was charging me every day your debit came through my account. This is all your fault. I never would have done this but you made me do this by trying to be smart by running your debit through my account every single day. Now you have to suffer like me until I can pay you your money. I feel I owe you nothing because of all the money you caused me to have to pay my Bank. The money I had to pay the bank was just ridiculous it made no sense for you to run your debit through my account like this but this is what you wanted to do so suffer like me.

Company response to consumer: Closed with explanation