Consumer complaint received 2020-01-05
Company: URS Holding, LLC
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Received bad information about your loan

Complaint:
XX/XX/19 - After initiating contact with XXXX XXXX XXXX 's student loan department, I was informed that my Federal Perkins loan in default status, which " accelerates the loan, which requires for the borrower to pay the loan in full ''. The XXXX loan representative directed me to the servicer, XXXX XXXX, so that I could inquire about the loan balance & reverse loan acceleration. 

XX/XX/19 - XXXX XXXX informed me that because the account was past due, it would not be able to reverse acceleration. XXXX 's representative confirmed the same and then directed me to set up payments with a separate collection agency, Alltran Education. 

XX/XX/19 - I received a 'Federal Perkins Loan Rehabilitation Agreement ' letter from Alltran Education which outlined the loan rehabilitation process & indicated a total due amount  of {$3100.00}, with {$2400.00} in principal. This agreement also had several errors, including invalid payment due dates ( due dates were set on the XXXX of each month ) and the incorrect number of total payments ( 8, as opposed to 9 ). 

XX/XX/19 - I sent an email asking for clarification on the invalid figures above. 

XX/XX/19 - XXXX loan representative confirmed that the Alltran Collator entered the invalid information and would send me a revised agreement. The XXXX representative also directed me to inquire about postponing the start of the rehabilitation process, since the XX/XX/19 rehabilitation agreement indicated the first payment was due on XX/XX/19. 

XX/XX/19 - I received a second letter itemizing this account. This letter showed a total due amount of {$2400.00}, with {$1900.00} in principal, which conflicted with the itemization I received on XX/XX/19. Alltran sent me a revised Loan Rehabilitation Agreement, but the first payment due date was still set to XX/XX/19. Due to the 20-day grace period for payments, I signed the revised Loan Rehabilitation Agreement and emailed it to Alltran. 

XX/XX/19 - I sent emails to both XXXX & Alltran Education regarding the discrepancies for the loan 's balance, which went unanswered. 

XX/XX/19 - I made my first payment and emailed both XXXX and Alltran requesting a signed copy of the Loan Rehabilitation Agreement, but both entities declined my request for a signed Loan Rehabilitation Agreement. 

XX/XX/19 - By this date, 7 of 9 rehabilitation payments were made. I requested a payment history from Alltran Education. 

XX/XX/19 - Alltran Education sent me two payment history reports. Both reports seemed to pertain to this account, but there were major discrepancies between the two reports. For example, the dates of all payments differed between the two. Additionally, the amount of each payment allocated towards accumulated interest differed as well. 

XX/XX/19 - I received a letter from XXXX XXXX, RE : Tax Offset for Student Loan Debts Owed to the University of XXXX. This mail informed me to make a payment online at XXXX XXXX 's website, which I was previously informed was not an option. 

In summary, the University of California - XXXX XXXX delegates its debt collection activities to two different entities : XXXX XXXX and ALLTRAN EDUCATION INC.  This places undue burden to individuals with student loan debts because the loan servicer and debt collector give conflicting information regarding the details of the loan. Furthermore, all three entities have failed to provide me a signed copy of the Federal Perkins Loan Rehabilitation Agreement, while threatening tax refund interception in  excess of the agreed upon monthly payments.

Company response to consumer: Closed with explanation