Consumer complaint received 2023-03-14
Company: Experian Information Solutions Inc.
State: NY
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
Experian credit bureau is reporting wrong amount on my Federal student loans. 
Experian is reporting my total federal student loan amount as {$97000.00} when the correct amount is supposed to be {$53000.00} ( please see attached documents as proof ). 

Despite 3 dispute attempts and multiple endless phone conversations with Experian supervisors, Experian has failed to understand the issue, properly investigate the issue, and correct the inaccurate reporting. 

The issue : XXXX XXXX, a federal student loan servicer, stopped servicing my 6 federal student loans listed below in XX/XX/2022, and XXXX took over servicing of these 6 loans. 
The loan amounts are as follows : 1. {$12000.00} 2. {$8400.00} 3. {$10000.00} 4. {$5800.00} 5. {$4600.00} 6. {$2200.00} On my credit report, until this day, Experian is still reporting the above 6 loan amounts under XXXX XXXX as OPEN and ACTIVE accounts AND under XXXX as open and active accounts ( making it look like I have 12 different loans while in fact I have 6 ), and then adding them up as if they were 12 separate loans, and then reporting my total student loan debt as {$97000.00} while it should be {$53000.00} ( please see supporting documents ). 

I explained in many different ways to multiple Experian supervisors that XXXX XXXX  transferred the above 6 federal student loans to XXXX in XX/XX/2022, and the above listed 6 federal student loans should appear on my credit report ONLY under XXXX, NOT under BOTH XXXX AND XXXX XXXX simultaneously because this results in the system ADDING UP the XXXX XXXXXXXX and XXXX loan amounts, thinking I have 12 different loans, while in fact I have only 6. I other words, Experian is reporting the above listed 6 loans under XXXX XXXX ( old servicer ), and AGAIN reporting THE SAME 6 loans under XXXX ( new servicer ). 

I sent Experian multiple documents proving my point ( please see attached documents ) and I even sent them pages from my XXXX XXXX credit report who is reporting my federal student loans correctly : to avoid confusion, XXXX XXXX removed XXXX XXXX company altogether from my credit report and, and on XXXX XXXX report, my above described 6 federal student loans are appearing ONLY UNDER XXXX ( please see attached documents ). But Experian did not acknowledge this, and instead, in response to my multiple disputes, they keep mailing me the same nonsense, vague response, saying that, " We have verified and UPDATED that the above 6 XXXX XXXXXXXX accounts BELONG TO YOU and THEY ARE ACTIVE AND OPEN ACCOUNTS. '' Experian continues to fail to recognize that the above 6 loans were TRANSFERRED from XXXX XXXX to XXXX, so THEY SHOULD BE REPORTED ONLY UNDER XXXX, like it is appearing on XXXX XXXX report. 

Please do something to make Experian correctly understand the issue and either remove the 6 XXXX XXXX  accounts form my credit report ( like XXXX XXXX did ) or report all 6 XXXX XXXX loans as " {$0.00} ''. I feel so helpless I want to cry. I am trying to purchase a house, and mortgage lenders are looking at my credit report and think that I owe {$97000.00} in student loans, while I owe {$53000.00}. This inacurrate reporting by Experian is greatly rising my debt to income ratio, which will affect my new mortgage rate AND IT MAY EVEN PREVENT ME FROM BUYING A HOUSE. Please, I am begging you, please do something with these EXPERIAN people. I AM HELPLESS AT THIS POINT. PLEASE HELP ME. 
God Bless You. 

Experian should remove the 6 XXXX XXXXXXXX accounts for the following amounts : 1. {$12000.00} 2. {$8400.00} 3. {$10000.00} 4. {$5800.00} 5. {$4600.00} 6. {$2200.00} form my credit report ( like XXXX XXXX did ) or report all these 6 XXXX XXXX loans as " 0 '' amounts. After doing so, they should correctly report my total student loan debt as {$53000.00}, NOT XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation