Consumer complaint received 2016-06-02
Company: U.S. BANCORP
State: MO
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
CALLED THE CSR ON SATURDAY XXXX DUE TO ( XXXX ) POSTED OVERDRAFT CHARGES FOR {$36.00} THAT WERE REFERENCING POSTED AMOUNTS THAT WERE IN THE POSITIVE STATUS. SHE EXPLAINED THAT IT WAS DUE TO THE PENDING ITEMS PRE-AUTHORIZATION FOR XXXX ( GROCERIES ) ON XXXX {$190.00} @ AROUND XXXX CDT AND PRE-AUTHORIZATION FOR XXXX ( GAS ) XXXX FOR {$1.00}. BOTH ITEMS WERE PENDING ON SATURDAY XXXX WHEN I SPOKE TO THE CSR @ XXXX IN THE AFTERNOON. 
THE FIRST ISSUE IS THAT THE ( XXXX ) PENDING CHARGES MENTIONED POSTED ON TUESDAY, XXXX WITH A DATE OF FRIDAY, XXXX WHICH IS A DAY BEFORE I INITIAL CALL ON SATURDAY, XXXX QUESTIONING THE O/D FEES. ON THE XXXX, THE XXXX TRANSACTIONS WERE STILL IN A PENDING STATUS. 
THE INITIAL CSR THAT I SPOKE WITH REVERSED THE O/D FEES AFTER REVIEWING THE ITEMS AND SHE SAW THAT A {$200.00} CASH DEPOSIT WAS MADE INSIDE THE BRANCH ON SATURDAY XXXX. I TOLD HER ALSO DURING THE CONVERSATION THAT WOULD GLADLY GO AND MAKE AN ADDITIONAL DEPOSIT THAT DAY, BUT SHE STATED THERE WAS NO NEED SINCE SHE WAS REVERSING THE O/D FEES AND IT WOULD POST IMMEDIATELY. 
THE SECOND ISSUE IS THAT THE O/D FEES WERE APPLIED TO A BILL THAT WAS PRE-AUTHORIZED ON WEDNESDAY, XXXX, AND XXXX XXXX XXXX ACH BILL THAT POSTED TO THE ACCOUNT AT XXXX XXXX. 
THIRD, THE US BANK ALERTS DID NOT INDICATE THE {$190.00} UNTIL XXXX @ XXXX CDT, WHICH STATES TRANS DATE : XXXX, TRANS AMT. {$190.00} AND O/D FEE TRANS DATE : XXXX TRANS AMT {$36.00}, TRANS DATE : XXXX, TRANS AMT., {$39.00}, TRANS DATE : XXXX, TRANS AMT : {$36.00}. 
FOURTH, I HAD TO RESEARCH TO FIND OUT HOW TO OPT OUT, NO ONE OFFERED IT AND I OTHER THAN THE 1ST REPRESENTATIVE, NO ONE WANTED TO LOOK INTO THE DISCREPANCY WITH THE PENDING XXXX ITEMS PENDING ON SATURDAY XXXX BUT HAVING A POST DATE OF XXXX ON TUESDAY XXXX. 
FIFTH, AND A TELLER CASH DEPOSIT ON XXXX OF {$200.00} WAS IN PENDING STATUS ON TUESDAY XXXX @ XXXX CDT, BUT THE XXXX O/D PAID FEES HAVE POSTED BEFORE THE ( XXXX ) PENDING TRANSACTIONS, {$190.00} AND {$1.00}, IN WHICH THE ALERTS REFERENCED THE FOR TRANSACTIONS MENTIONED ON XXXX @ XXXX CDT. ONLY THE O/D FEES POSTED ON THE XXXX, THE ASSOCIATED TRANSACTIONS WERE STILL IN PENDING STATUS ON XXXX. 
FINALLY, ON THE XXXX I SPOKE WITH THE CSRs XXXX AND I ASKED TO SPEAK WITH A MANAGER AND AFTER A 10MIN WAIT I WAS TRANSFERRED TO XXXX. MY REQUEST TO BE TRANSFERRED TO A MANAGER WAS DUE TO THE FACT THAT XXXX WAS RUDE AND DID NOT RESEARCH ANYTHING ON MY BEHALF. AFTER EXPLAINING MYSELF AND GOING OVER ... AND OVER.. AND OVER AGAIN AND AGAIN WHAT WAS GOING WITH MY ACCOUNT ; HIS RESPONSE WAS THAT I SHOULD NOT HAVE SPENT MONEY THAT I DID N'T HAVE EVEN AFTER I EXPLAINED THAT IT WAS AN EMERGENCY TO HELP SOMEONE IN MY TOWN AND I WAS REIMBURSED THE {$200.00} CASH DEPOSIT ON SATURDAY. 
TRANSFERRED TO XXXX ; AGAIN I HAD TO EXPLAIN EVERYTHING ALL OVER AGAIN, NO ONE RESEARCHED MY ACCOUNT READ MY NOTES, I HAD TO GIVE THEM THE INFORMATION, AND NO ONE COULD TELL ME THE NAME OF THE YOUNG LADY THAT ASSISTED ME ON XXXX. NO ONE WANTED TO VERIFY ANYTHING. I ASKED XXXX WHAT IS THE PURPOSE OF THE PENDING STATUS IF IT DOES NOT ALLOW YOU THE OPPORTUNITY TO MAKE A DEPOSIT ON THE PENDING ITEMS, BUT IF IT IS PENDING AND IT TAKES YOUR ACCOUNT IN THE NEGATIVE THERE IS A FEE ACCESSED. HER REPLY : THE PENDING STATUS IS FOR THE MERCHANTS TO MAKE SURE THAT THEY GET THEIR MONEY, AND TO GIVE THE MERCHANTS 3 BUSINESS DAYS TO RECONCILE THEIR TRANSACTIONS. MY RESPONSE : SO THE PENDING STATUS IS NOT FOR THE CUSTOMERS. SHE ALSO STATED THAT PRE-AUTHORIZED CHARGES WOULD AUTOMATICALLY GENERATE A FEE IF IT GOES INTO THE NEGATIVE AND ANYTHING PENDING THAT HAS NOT POSTED WILL GENERATE AN ADDITIONAL FEE. 
CSR XXXX OR XXXX I SPOKE WITH XXXX RESTATED THE SAME THING ABOUT POSTED AND OVERDRAFT FEES, I READ THE CONSUMER ACCOUNT AGREEMENT, AND THERE IS NO EVIDENCE THAT I CAN SEE THAT US BANK IS FOLLOWING THE INFORMATION CONTAINED IN THE ACCOUNT AGREEMENT. I EVEN ASKED

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief