Consumer complaint received 2015-05-19
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
Capital One Auto Finance provided a statement regarding erroneous 30 day lates on my credit report and attached a transaction history of my payments covering the time period in question. 
In their response Capital One states that the purpose of an extension is to keep the account current, catch up on payments and avoid negative impacts on credit. However, on that log, in regards to the XXXX 2012 payment extension ( the payment I needed extended ), Capital One mistakenly entered in that I could get an extension if I paid {$790.00}! This is a gross error because {$790.00} would have made the account current and there would not be any need for a payment extension. For example if someone asks for more time to payback {$100.00} and the XXXX owed replies " Sure, just give me {$100.00} and I 'll give you more time '' that would be deceptive and insincere. 
Similarly, Capital One Auto 's response as demonstrated by their own records is equally unfair and insincere. 
I only needed XXXX 's payment to be extended ( due to a financial hardship ) for my account to be free from any 30 day lates and the extension granted in XXXX 2012 should have happened in XXXX 2012. Capital One made a mistake. 
The proof lies in the transaction record which Capital One Auto Finance provided. 
In XXXX, XXXX, XXXX, XXXX and XXXX 2012 I only made the normal payment required, nothing additional. I had not done anything different since missing the XXXX 2012 payment, yet I was contacted in XXXX 2012 by Capital One and the rep told me that my extension was going to be processed and that I did not have to make any additional payments. Since I had n't made any additional payments, why is it that in XXXX XXXX when my account was a month behind ) I was n't required to pay anything more than XXXX 's payment of {$400.00} but in XXXX I was being required to pay {$790.00}? This again proves my point which is that I only needed XXXX 's payment of {$400.00} to be extended. Also, if I could have paid {$400.00} in XXXX then I would not have needed an extension. Somewhere between XXXX and XXXX, Capital One finally corrected the problem and my account was back in good standing but they penalized me for the error that occurred on their end. The attached statements clearly prove that the Capital One representative who entered the information regarding the XXXX 2012 extension simply made a mistake. The individual from Capital One Auto Finance who provided the attached transaction log, failed to notice and correct the discrepancy. As such my credit report must be immediately corrected and updated by removing the 30 day lates from Capital One Auto Finance on my credit report. The data furnisher has also failed to correct the error within the statute of limitation set forth by law and, according to the FCRA, also constitutes the immediate removal of this errant misreporting. 
Attached is the transaction log which is below the insufficient response from a Capital One representative who clearly ignored the facts evidenced by the records she supplied.

Company response to consumer: Closed with explanation