Consumer complaint received 2015-05-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Settlement process and costs

Complaint:
We are in desperate need of your help so that we do not lose our home. It is financed with Bank of America and we have been attempting to negotiate a loan modification with them since XXXX XXXX. This is what Bank of America has done to us so far : XXXX - Submitted application for loan modification. 
XXXX - Bank of America accepted forebearance payments for XXXX, XXXX, XXXX, XXXX XXXX, and XXXX. 
XXXX - Returned XXXX forbearance payment with a letter stating they were unable to accept payment due to the loan being too far overdue. Applied XXXX forbearance payment to XXXX payment. 
We purchased our home in XXXX. We never missed a payment or was late on a payment. All payments were for the full amount until we started making forebearance payments in XXXX of XXXX, XXXX/XXXX/XXXX - We were served foreclosure papers by XXXX, hired by Bank of America. 
XXXX/XXXX/XXXX - Filed a Chapter XXXX Bankruptcy for the sole purpose of keeping our home. 
XXXX/XXXX/XXXX - Granted Debtor Discharge by the courts. 
XXXX/XXXX/XXXX - Received a letter from Independent Foreclosure Review Board of the Comptroller of the Currency, US Department of the Treasury. This was because Bank of America had attempted to foreclose on us while in the process of a loan modification. 
XXXX/XXXX/XXXX - Final decision from Indepent Foreclosure Review Board ordering Bank of America to pay us restitution for damages and " offer existing loan modification or other loss mitigation program ''. ( document attached ). 
XXXX/XXXX/XXXX - Attempted to work with Bank of America to obtain a loan modification from XXXX to XXXX when Bank of America finally sent paper work for a loan modification. Because our attorney submitted wrong information on the loan modification application, the loan modification from Bank of America was an impossible monthly mortgage amount, and the payments were more than the original monthly payments. Our attorney did not get the loan modification to us until XXXX/XXXX/XXXX. This caused us to miss the first forebearance payment and also was past the 30 day deadline to file an appeal with Bank of America. We dismissed our attorney at that time. 
The above information brings us current to what is happening now. 
XXXX/XXXX/XXXX - Started working with Bank of America on our own. Filed new loan modification packet with Bank of America, and paperwork from Making Homes Affordable. Also spoke with XXXX XXXX, Relationship account Manager for Bank of America. I was told by her that if we did not make the forebearance payments, the loan would be denied and we would have to submit the paperwork for a new loan modification at that time. ( attached is a call log of every time I have spoken with Bank of America, and the information I was given. ) Also attached is all the correspondence letters we have received from Bank of America ; XXXX/XXXX/XXXX - Received our request regarding a loan modification. 
XXXX/XXXX/XXXX - Bank of America advising that HUD had approved request to eliminate MIP. 
XXXX From XXXX XXXX XXXX Mortgage Insurance Reduction. 
We have been waiting for loan modification denial letter from Bank of America so we could resubmit new paperwork for a loan modification. We have received no correspondence of any kind from Bank of America. 
XXXX - Our Home listed for sale on on several web sites. ( copy attached - date circled ) Once again Bank of America failed to let us know the status of the last application for a loan modification Bank of America is also non-compliant with the order from the Independent Review Board, and " The Supreme Court vs Bank of America - XXXX, XXXX XXXX.

Company response to consumer: Closed with explanation