Consumer complaint received 2017-01-20
Company: Navient Solutions, LLC.
State: TX
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
To whom it may concern I would like to file a compliant against XXXX XXXX and Navient, my private student loan financial provider. They have provided inaccurate or misleading information since beginning my payments post graduation. This has caused extreme financial hardship along with limited options available for me to pursue a career. I have never missed a payment through extreme measure taken by family and I and feel their treatment was unjust. 
I financed part of my college education through private loans. I had to because I was unable to receive full financial services through federal loans due to both of my parents each working a full and part time raising their income over the threshold for full federal assistance. I graduated from XXXX University XX/XX/2012 and began making my payments on time 6 months after graduation. In that time, I attempted to develop a plan to repay a debt that had grown substantially over the years due to high interest rates. I had studied to become a teacher and had a desire to peruse a career in XXXX. I soon came to the realization that I would not be able to sustain living on my own and making my college loan payments. I was fortunate enough to be able to move back in with my parents and rely on family to assist me with monthly bills I could not meet. I was willing and applied to position outside of the XXXX area but could not accept them because of these student loans. 
When I reached out to the XXXX XXXX who was the servicer at the time I inquired if consolidation or any other options were available to make my repayments more affordable. The representatives repeatedly told me that these options did not exist and that there was nothing they could do. My older siblings had been able to consolidate but when I asked the answer I received was that those options no longer existed. With no other options my father was forced to withdrawal money from his XXXX savings in order to pay off my XXXX highest interest rates loans. The minimum payments I was making were not even stopping the growth of the debt. These XXXX loan interest rates were 11.625 %, 13.875 %, 14.875 % and 12.125 %. These rates were given to me even with a co-signer. This action resulted in my father being unable to retire and he is still currently employed full time. Only after this extreme measure was taken did XXXX XXXX acknowledge that they were willing to discuss repayment options. Their primary objective most likely being to prolong my loans and make more money now that my highest interest earning loans had been removed, I was incredible upset but thought that there was nothing I could do. 
From that point I attempted to stay in public education full time and work part time jobs as well in order to try and pay down my debt and was able to pay off one more loan in full. In that time XXXX XXXX switched my provider to Navient. After three and half years of trying to make it work I decided that my pursuit of working in public education would never enable me the freedom of finally paying of my student loans. I am now married and work in the public sector, my wife and I still continue to struggle making our loan payments but I know if I had been provided better information from the start from XXXX XXXX I would be in better financial shape today. If they would have offered me repayment options from the start my career might have taken a different path and I would still be in my desired field. They took away my ability choice a desired path while being responsible with payments and debt obligations. 
The situation I find myself in is common for many Americans who have sought higher education. I feel that XXXX XXXX and Navient have acted unethically in the handling of my loans. They provided me no options for repayment a took advantage of my situation. My entire career has been altered and my life direc

Company response to consumer: Closed with explanation