Consumer complaint received 2017-03-03
Company: Professional Collection Company
State: LA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
XX/XX/2017 I have worked my whole life to retain good credit. I 've never ask my parents or the state for any financial assistance, even when my daughters were young and I was a single parent. Now I need assistance please. 
I live in XXXX Louisiana but travel to XXXX and XXXX to work, I XXXX XXXX to XXXX Louisiana. I use my camper when out of town. 
On XX/XX/XXXX I contacted XXXX that owns XXXX because my camper had water damage. He told me the insurance company would pay for it, they did other than the deductible. 
I had used XXXX before and had good results. Now he is married and his wife involvement broke down all communication. 
She was quick to discontinue all communication between XXXX and me and told me not to contact him, only her. 
I checked on the carpet almost weekly for 2 months. I had planned to have the carpet done from a carpet dealer but they talked me out of it, even offered me carpet they had, which they recanted. I really did n't want theirs, wanted to match mine and of course get the mold out as soon as possible. Every time I stayed, I came home sick. 
They offered to do other things that I agreed to, but only the first portion of the work was done, which I have already paid {$630.00} for. 
Then after countless emails, text, I was told that the carpet they bought was ruined by the person they had bind it. There were no definite plans was in place to fix my camper. I then decided to discontinue the service and go to another direction. 
Then, his wife, XXXX, starting issuing threat after threat. I tried very hard to resolve this but could n't get anywhere with her. She even accused me of insurance fraud, which I 'm sure my estimator would testify that he ask me about my couch and I told him not to worry about it, I just want my camper livable. 
She then gave me 10 days to pay a falsified invoice {$1200.00} or she would turn it over to collections. I was not able to go there within that 10 days ( it is 2 hours away from my home ) so I ask the RV park to check on some of the charges and I have the emails included that the XXXX outside items he could see ( battery or brake line ) were NOT installed. 
I paid {$23.00} to overnight a check for {$91.00} with a breakdown of what I thought was fair ( see included ). I was sent additional harassing messages by XXXX, even after I ask her to send me what she was talking about so we could work through it but I was told it was going to collections. 
I then receive the letter from Professional Collection Co. I called and spoke to XXXX there and offered all the documentation to prove these charges were falsified but she would not take any steps to try to resolve the situation. 
I went this week on Wednesday XX/XX/2017 and found the same. I took at picture of the battery box, water in it, and no battery for ages. My keys have not been returned, so XXXX XXXX XXXX still have complete access to every area of my camper, even storage. 

I tried one last time to reach out to XXXX last night for resolution before taking this step and those emails are included on the bottom of the page. Much of the same, XXXX took over, told me not to contact them any longer. 
I have included all emails and texts, pictures for proof. 
Thank you,

Company response to consumer: Closed with explanation