Consumer complaint received 2023-08-23
Company: JPMORGAN CHASE & CO.
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
I received an email from XXXX on Friday, XXXX XX/XX/2023 on or about XXXX with wire transfer to close on a townhouse to purchase at XXXX XXXX XXXX XXXX XXXX Ga The money was to be deposited in an account at Chase JP Morgan . This email had the closing agent header XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Ga the closing address and signature block of XXXX XXXX from XXXX XXXX XXXX. I transferred the Money on or about XXXX on Monday, XXXX XX/XX/XXXX for closing at XXXX on Tuesday, XXXX XX/XX/XXXX My closing was conducted and completed about XXXX the same evening. The next day after closing which was Tuesday, XXXX XX/XX/XXXX at XXXX, 24 hours after closing is when XXXX XXXX the correct individual informed me the money was never received by XXXX XXXX XXXX located in XXXX XXXX XXXX XXXX informed me the email I received was not from her office. She then informed me it was a scam. I then informed my Bank XXXX XXXX, called XXXX and filed a report. The same day of my closing I was told another closing resulted in a scam using XXXX XXXX 

Emails : Begin forwarded message : From : XXXX XXXX XXXX Date : XX/XX/2023 at XXXX XXXX  XXXX To : XXXX XXXX XXXX Subject : Re : XXXX XXXX XXXX XXXX, XXXX XXXX, GA XXXX Not yet. I need to make sure the updates by the seller are complete first Sent from my XXXX On XX/XX/2023, at XXXXXXXX XXXX, XXXX XXXX XXXX wrote : Has the wire been sent? 

Im a mail away if you need anything else.

Thank you. 

XXXX XXXX XXXX XXXX XXXX : XXXX Office : XXXX On Fri, XX/XX/2023 at XXXX XXXX XXXX XXXX wrote : Thank you, You were awesome! 

Sent from my XXXX On XX/XX/2023, at XXXXXXXX XXXX  XXXX XXXX XXXX wrote : Ok, i will forward the title company trust account in a moment. 

Im a mail away if you need anything else. 

Thank you. 

XXXX XXXX XXXX XXXX XXXX : XXXX Office : XXXX On Fri, XX/XX/2023 at XXXX XXXX XXXX XXXX wrote : Good morning, Thank you! Can you send me the wire instructions? 

Sent from my XXXX On XX/XX/2023, at XXXXXXXX XXXX XXXXXXXX XXXX XXXX wrote : Good morning, Congratulations on your upcoming closing We are cleared to close, it is important that you wire the closing funds to the title closing account today in order to avoid delay in closing. Recently, they have been experiencing delays, with wired funds occasionally taking days to hit their closing account, It is in their policy to have funds available for disbursement as at the time of closing so we advise you to have the funds sent as soon as today solely to save time and to avoid closing delay. I hope this will be convenient enough for you, I will send you the wire instructions for the closing trust account on receipt of your reply, please confirm the receipt of this mail by replying to this email, so I can attach the trust account instructions to take care of the transaction, If there is anything else you need please let me know! 

Please note : You will need a valid photo ID or any form of ID at closing, ( passport, credit card, SS Card0 prompt attention to this matter will be greatly appreciated and we look forward to working towards a successful closing. Im a mail away if you need anything XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation