Consumer complaint received 2017-03-06
Company: ECMC GROUP, INC.
State: IN
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Taking/threatening an illegal action
Sub-issue: Sued w/o proper notification of suit

Complaint:
Hello, On XXXX/XXXX/17, I was informed by my bank a LEGAL ORDER HOLD was put on ALL my bank accounts and I would not be able to access ANY of my accounts, I have XXXX. I contacted the phone number my bank provided, it was Premier Credit XXXX, their phone number is XXXX, they identified as Collection Agency for State of Indiana, I am familiar with Collection Agencies and procedures, I asked them about the FDCPA and they stated does not apply to them and that if I wanted to get clear, I would cooperate with them, They stated I would not be able to access any of my bank accounts at all until {$970.00} was paid to them directly. I advised amount is not correct and not owed for that and they stated not their issue or problem, they stated if an individual was listed on their list from state, Bank accounts would be froze until they were paid, no verification of balance, nothing sent to me, just pay them, or bank accounts froze for up to 60 days or longer. I was able to speak with XXXX ( I think was her name ) and the only reason I was able to speak with her is due to my collection agency knowledge, otherwise individuals would have had no idea what was going on or how even to deal with this, so others will be completely unable to help themselves. The Collection Agency faxed over a form after I had to tell them to take all the money they had listed for the Legal Order Hold to XXXX XXXX XXXX XXXX her phone number is XXXX, I spoke with her and she stated she just had received a Fax from them within 5 Minutes of me speaking to the Collection Agency and normally would be up to 60 Days before they received that and no one is able to access their bank accounts. She stated she cleared my Accounts so I could access my remaining funds after the {$970.00} was deducted from my Bank and sent to this Collection Agency, of which I have no idea still as to correct balance due to all the previous payments that had been made to the state, no paperwork, nothing, just a freeze on my Bank Accounts and almost a {$1000.00} check sent by my bank to just to some phone number I received and had to call. This was completely handled in an absolutely horrible way by this Collection Agency and I am quite certain the State of Indiana will be receiving an incredible amount of individuals contacting them on how this is being handled by this Collection Agency. If you could please assist me in anyway with this issue I would greatly appreciate it and I 'm very sure that there will be Hundreds of more individuals that would need your help if you could please look into how this is being handled by this " Collection Agency '' that the State of Indiana has decided to use to collect back taxes owed this is something that will cause an extreme hardship for an incredible amount of individuals in the state of Indiana by having to deal with the way this is being handled and individuals that do have the collection knowledge that I do, will be incredibly distraught and it will cause an extreme hardship on them. 
Thank You.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation