Consumer complaint received 2016-05-31
Company: JPMORGAN CHASE & CO.
State: TX
Product: Bank account or service
Sub-product: Savings account
Issue: Making/receiving payments, sending money

Complaint:
My name is XXXX XXXX. I was recently a victim of an online scam that took place on XX/XX/2016. A company that goes by the name of XXXX XXXX reached out to me via email and asked me if I wanted to be employed through them for a monthly salary of {$2000.00}. At that time I had no clue what the company stood for except that they gave me a job working from home. They told me that they sold stainless steels to big companies here in US all I was to do is to call their debtors and remind them that their payment is now overdue and they have to pay ASAP. They gave me to telephone numbers of XXXX different clients and asked me to call them to confirm a payment. I got hold of the clients via email and telephone and they would ask me for my physical address that they can send the checks out to. On Monday, XX/XX/2016 I received XXXX checks through a XXXX delivery in an envelope. XXXX check for the amount of {$55000.00} and XXXX check for the amount of {$13000.00}. I was then asked to go and deposit both checks into my personal checking 's account. I went and deposited both checks into my personal Chase checking 's account. The very next day I get a call from an unknown number asking me to withdraw the funds and deposit both funds into XXXX separate accounts into XXXX separate banks. XXXX XXXX being XXXX and XXXX XXXX XXXX being another XXXX. I waited for a day to make sure these checks went through into my account without any issues and that I was n't being scammed. After a day of pending they went right into my account without any problem and the funds were now available to me. As requested by this scamming company ( XXXX XXXX ) I went and withdrew all of the funds that I had originally deposited. I was given orders by the company to withdraw everything in cash and deposit into XXXX separate banks as mentioned above. I went to my Chase bank and did just that. The next day I log into my account and see that my checking 's account has a balance of - {$55000.00}. I call the chase bank first thing in the morning and they told me that the check you had originally deposited had bounced, I tried explaining them what had happened to me and the situation I was introduced to but they did n't seem to care. All they cared for was that my account was in negative balance and that I was fully liable to pay the {$55000.00} that was missing. I am simply frustrated and extremely upset at the situation as I was another victim of this online scam. Later that day Chase took away my credentials to my account and blocked my account with my wife 's account and our savings account. My wife and I had our personal savings into our Chase savings account of {$55000.00}. They are letting these checks go through without double checking them and the scammers are able to successfully scam thousands of people for well over thousands of dollars. I have all the necessary emails from the scamming company and I have all the proper documentation and the receipts from all the deposits and withdrawal that were made. This company has scammed a lot of people before and it 's continuing to do so. With this flawed bank system we currently have it is going to continue to scam hundreds of Americans for their money. I just lost all my personal savings for {$55000.00} and I really would like for your help to help me get my money back. For Chase to take away my wife 's and mine personal savings without giving me any chance and to simply take all my credentials away and not even letting me pay off my rent through my very own hard earned money is very wrong and absurd. Words ca n't describe how I feel right now. Out of all things my wife had no say or do in any of this, why is it that her checking account is still restricted? Where are my/her savings? You ca n't simply take away our personal savings that we have worked so hard for. I have already contacted the authorities and the FBI. They will soon reach the bank to inve

Company response to consumer: Closed with explanation