Consumer complaint received 2022-02-22
Company: Tennessee Quick Cash, Inc.
State: TN
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Problem when making payments

Complaint:
I received a small loan just under XXXX dollars. I was supposed to pay it on the XXXX when I received my monthly check I was confused about the start of the loan and missed first payment but the next month they took XXXX payments at once now this was not the original agreement the only reason they would have access to my bank is if I refused to pay I simply was confused on the actual start but I wanted to stay in good standing and I had the money in there so I let it go but I called them let them know I would call or come in for all XXXX payment and the woman I spoke to supposedly noted my account, I was then working for XXXX rideshare companies making good money and monthly until my vehicle was damaged due to a no fault of mine accident a d rear-ended and the At person was on a revoked license long story short I was screwed the insurance companies refused to pay this put me out of work so I contacted them to prevent any charge @ and still on the XXXX they instantly took there payment even tho I ask for them to let me pay over phone due to other automated payments for bills they caused my bank to overdraft witch ended up being around XXXX XXXX in fees so one again I called them I withdrew XXXX permission to have access to the account and ask again please let me pay with card but once again in XXXX they did it again causing another overdraft witch will end up at XXXX because of this I was unable to use my card as a deposit for a car to rent through my rideshare to work and so far XXXX paid more in fees to my bank thanks to them then my actual loan, well they called wanting a payment I ask the girl to XXXX XXXX pay XXXX on the XXXX that I needed my account for car and I would be a XXXX to pay more by working with me she tell me well you gave us permission when you signed up to take it and we will I only ask they work with me but after she said that I told her I'm withdrawal my permission to access and take from my account she became very nasty well if you XXXX that it will go to collections and we will sue you with attorney! I never said I would not pay but if they can't be willing to stop trying to take what's not there they will never get paid and I will just pay bank fees instead of them I only ask they waited til XXXX one extra day for payment and to nit access my account t she hung up on me refused to note my account and told me she couldn't withdrawal permission and I ask well who can and she threatened me again saying they would take it and I told her only government can take my check and that I would report them here and she hung up I can not believe they rather me fail and not pay them to retain access to account that will continue to have nothing, iv debt wish several employees with the same result I XXXX refused any payments and as far as I'm concerned would have been paid in full if not for the fees they caused when I withdraw my permission and they still did it

Company response to consumer: Closed with explanation