Consumer complaint received 2022-01-25
Company: Santander Consumer USA Holdings Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
XX/XX/2021 I contacted Chrysler Capital who was my lender for an auto lease. The contact was to initiate a request for payoff of my lease+purchase the vehicle ( residual plus fees ). I was told to call the customer service number and discuss the options, which i did. They told me there would be an early lease end fee if i purchased the vehicle then, suggested i wait until the end of the lease to avoid early termination fees. I waited until the 38th month of my 39 month lease ( which was on auto pay the entire length of the lease ), so XX/XX/2021 i speak with Chrysler Capital and get my payoff total and payoff date, they stated I needed to have the payment to them by XX/XX/XXXX or I would be subject to more interest. I spoke to them XXXX more times to obtain proper addresses and account number to have XXXX send final payment. XXXX sent payment and they received it on XX/XX/XXXX, Chrysler Capital sent me my lien release and bill of sale dated the XXXX of XXXX. A month later i get a notification my credit had significantly dropped due to a late payment being listed on an account. I investigated this issue and found Chrysler Capital had entered a late payment into my now closed account at the end of XXXX. I began calls with Chrysler Capital and XXXX disputes over the next 2 months and although many at Chrysler Capital have agreed it was incorrect and improper, they all continue to state its very hard to reverse with their collections dept. The executive Issue team at Chrysler Capital have now stated they can not correct it, so therefore XXXX continues to state the lender has confirmed the entry. Today i spoke with XXXX agent XXXX # XXXX, who also agreed its not accurate nor proper but can not have it corrected. I spoke with them multiple times in the month they stated my payment was late, never did they communicate i needed to make a manual payment, not did they sent any communication to my address ( which remained the same the entire autopayment lease period )... I verified with my bank and Chrysler Capital agreed that the auto payment was terminated by them at month 38 ( the month they state was late ), we had no end date for that month and therefore at a minimum they should have contacted me to inform me of this change. I would have just wrote a check then ( month 38 ) vs the 39th and final payment which I did. Now they have a late payment on the closed account, added after I had already paid the final 39th payment in full to purchase the vehicle. All my intent from XXXX to XXXX was around purchasing my vehicle at the lease end due to them stating I would have additional fees for early purchase ... a simple phone call or letter from them stating they were terminating the auto pay we had used for every previous months payment would have triggered me to send a check or whatever it was they wanted... the agreement was 39 month lease with last payment being made by check for the month or residual and fees... crazy that this is the only negative blemish on my credit report and it comes from them changing the payment method and not following up/communicating that change to me. Help me correct this on my credit report and get back to a true and honest representation of my lending and payment relationship with them.

Company response to consumer: Closed with explanation