Consumer complaint received 2015-07-14
Company: JPMORGAN CHASE & CO.
State: NY
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
On XX/XX/XXXX at approximately XXXX hours I went into the J P Morgan Chase XXXX Branch number XXXX, located at XXXX XXXX XXXX. XXXX, New York XXXX, to obtain a new ATM card, make a deposit, and purchase a cashier 's check for XXXX. I signed in at customer service and proceed to the teller line. While on the teller line, the personal banker came out and called my name, when I walked over to her I asked her if I would have to stand in line again and she stated " If you are in the front of the line I would stay there ''. I went in to the cubicle with the personal banker and requested a new ATM card at which time I was asked for identification I complied and surrendered my New York State Driver 's License, thereafter the personal banker asked for my social security number and I complied and then additional identification. I gave the personal banker my workforce identification card and she said it was not acceptable complainer. I said excuse me and the personal banker did not respond and I was then instructed to stand at a separate line. While on the line I searched my hand bag and found additional identification and returned to the cubicle, at which time the personal banker showed me on the screen that requesting the additional identification and stated " You must have done something ''. The banker left the cubicle and retuned in approximately two minutes with the new ATM card. 
After completing the transition I was instructed to stand at the same line again where I observed the branch manager XXXX and another banker conducting a transaction between themselves. While waiting I observed approximately XXXX to XXXX banking customers being taken care of by other tellers. I also observed the personal banker that gave me the ATM card go XXXX and have a brief conversation. When the banker who gave me the ATM card returned to the floor from behind the counter I asked if I should move to the other line and she stated " No you just stay right there ''. Thereafter, XXXX and the banker left the window and I was informed that I would be taken at another window by the next teller. When I was called I gave a deposit slip with XXXX checks for deposit for XXXX XXXX XXXX dollars and a withdrawal slip for a cashier 's check made out to XXXX in the amount of XXXX XXXX XXXX dollars and XXXX XXXX cents. The teller gave me back XXXX XXXX cents and a receipt reflecting that I was to receive cash instead of a cashier 's check. I told the teller I was supposed to get a cashier 's check and she took back the coins. At this time XXXX came behind the counter again and just stood there. The cashier verified the pay to order of and then gave me the check. I asked for a receipt reflecting the corrected transaction. XXXX instructed me to give her back the receipt I had received previously and the ATM card and I complied. XXXX then gave the card back and instructed me to swipe the card and I complied. I was then given a second receipt reflecting a cashier 's check but no balance, XXXX instructed me to swipe the card again and I asked XXXX could I see the original receipt being that a error occurred and XXXX stated " no error occurred '' I then stated it 's a good thing everything is recorded, XXXX walked away tearing the original receipt and then returning to the counter and stated, " You are not recording are you ''? Giving another receipt, at which time I said no, thank you XXXX XXXX and exited the bank. 
I had a recorded on the top of my purse where it could be clearly seen due to the treatment last year but it was not in use. 
I only can assume that when I was in the branch in XX/XX/XXXX I called and complained and this is the end result. I even wrote a letter but there was no response.

Company response to consumer: Closed with explanation