Consumer complaint received 2017-03-29
Company: HCFS Healthcare Financial Services of TeamHealth
State: AZ
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I have disputed with XXXX XXXX accounts that appear on my credit report. Partial Account numbers XXXX and XXXX and XXXX for a collection agency called ARS collecting for XXXX XXXX XXXX XXXX XXXX. XXXX received my Dispute XX/XX/2017 and they state that they received verification from ARS of a debt XX/XX/2017 - that does not belong to me. ARS could not verify my SSN on these accounts. The information they have in their office that XXXX is reporting on my credit report is not my info yet an XXXX representative and Supervisor XXXX XXXX states that ARS sent them electronic info with my DOB, SSN, name and address. In speaking with XXXX XXXX a collections agent with ARS he confirmed with me that the last XXXX digits they have on all XXXX of theses debts attached to my name is not my SSN. XXXX from ARS then proceeded to tell me to send in my Id and my ss card so they could cross reference their records in order to get it removed. I refuse to provide them with my personal information when they are a company that I have no business with. I spoke with another rep weeks prior to XX/XX/2017 employed by ARS, who also confirmed that they do not have my information on file yet they are on my credit report and that the error is on XXXX. I have repeatedly told XXXX that they are reporting information to my report that does not belong to me and they have not removed it as of XX/XX/2017. I have not received anything from XXXX with an update on this matter. And the letter received from ARS requesting for debt Validation has not been received from XXXX or ARS connecting me to this debt. They have not provided me with any original documents that contain my signature or ID or anything that connects me to these debts that are not mine. I am respectfully requesting for XXXX to remove these XXXX collections accounts that do not belong to me that have not been validated and ARS to complete that request immediately. 

XXXX should be fined ARS should be fined, and they need to remove the errors from my report immediately. They should compensate me for their reporting errors that they do not validate. When I asked one of their reps at XXXX what they received that validated this debt she could not tell me and in speaking to XXXX XXXX he refused to provide me with a physical address to send ARS certified mail as well as hung up on me without reason as I was not hostile but asked him multiple questions that i received answers on and others he did not provide. I asked for XXXX XXXX contact info he did not provide it. I asked for phone number to the ARS clerical department he did not provide a contact phone number. I spoke to rep XXXX who did not provide an Id or last name and she was rude and unprofessional when I asked for a supervisor she transferred me to some hotline without telling me it would be a voicemail.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation