Consumer complaint received 2022-10-22
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
. {$7400.00} Pay off to XXXX XXXX Cost of pay off to XXXX XXXX  ( 18 % interest ) XXXX XXXX payments made after Re-Affirmation XXXX Cost of Re-Affirmation {$20000.00} **********This is the number Actually paid by me for the Re-Affirmation of a Debt that XXXX XXXX was not Reaffirmed and was included in XXXX. ********* Today XX/XX/XXXX after receiving an email from XXXX that the dispute I filed on their website was complete and my credit profile had been updated, it has no change only worded differently but still reports the same with the same excuse ( none ) listed. I placed a call to XXXX financial to inquire why they refuse to report it correctly and to request documentation supporting their claim of the debt being included in the XXXX. The attachments show that there lies have no end and how they have evaded the system. they claim to update the information but really only move words around. this complaint should be given to the credit bureaus as well as they require us to be judged by there rating yet do not do thorough investigations into disputes. it simply a check in the box for them and the consumer gets the short end of the tick. they place me in an impossible spot After confirming my personal information and the account that I was referring to, the representative, without even asking the reason for my call, told me that the vehicle was reported accurately as part of a XXXX  and that it would stay that way for 5 to 7 years. I informed her this was incorrect and asked why I was charged {$2500.00} to reaffirm the debt if it was included in the bankruptcy. She told me no reaffirmation had been filed. I informed her that I had that I had paid the fee to XXXX to reaffirm the debt and asked if she was telling me my lawyer who handled my XXXX  is at fault? She told me that wasn't what she was saying as she then changed her statement to, it wasn't returned in a timely manner. When I asked again where the {$2500.00} that I paid to reaffirm the debt was, if that was true. She told me it was considered a voluntary payment for a debt that I was no longer responsible for. This is incorrect as if it were true and I was no longer responsible for the debt XXXX should have sent the money back. This as well hold true for the {$420.00} a month i was still paying XXXX  for the truck from XX/XX/XXXXXXXX  until XX/XX/XXXXXXXX  as i had reaffirmed the debt as it was my only form of transportation at the time. This {$2900.00} they took every month as a voluntary repayment of a debt i wasn't responsible for. 100 % lies I asked in XXXX when I traded in that vehicle and the loan was paid in full with a check sent by the dealership that represented money that was added on to the new loan for the new vehicle I was buying, making that my money that was sent to XXXX essentially out of my pocket as i had to pay the new finance company for that money also that The money that paid the loan off being another loan had interest on it in addition to the finance charges XXXX had already put on the original debt. It actually has a higher rate of interest because of how XXXX reported the vehicle account. ( under the XXXX  and listed separately making 2 derogatory remarks on my profile. She told me this as well as a voluntary payment of {$7400.00} on a debt I was not responsible for. She told me they did me a favor by releasing the vehicle and I informed her this was incorrect because the vehicle wasn't worth what I owed so I had to pay even more to pay it off because it was not included in the b At this point that's {$12000.00} XXXX says out of the kindness of my heart, obviously coming out of financial hardship hence the bankruptcy that I voluntarily gave to them all of this money for a debt they claim i wasn't responsible for. I expressed how that made no sense whatsoever and asked why she thought I would do such a thing. I told her in actuality she had stolen the money from me, reported it incorrectly and then took the insurance money paid by the government for the bankruptcy and which they were not entitled to. they double-dipped and received that money twice. **************************************** {$20000.00} ******************************** As listed below the minimum simplest amount of money XXXX has Stolen from me as interest and other hardships should be added to this total over the years due to there scam and theft and the affect it has had on my finances as well as my life but i do not know exactly how to compute all of those factors. *****Note : this is only Money XXXX claims i wasn't responsible for but collected anyway. The previous portions of the loan was paid as well with there high interest. This plus whatever money received by the Bankruptcy insurance there is no telling how much XXXX XXXX collected off of this one loan. They XXXX XXXX XXXX {$7400.00} Pay off to XXXX XXXX Cost of pay off to XXXX XXXX  ( interest ) XXXX XXXX  payments made after Re-Affirmation XXXX Cost of Re-Affirmation {$20000.00} {$2500.00} cash for reaffirmation in XXXX XXXX After the debt was reaffirmed XXXX XXXX/mo from XXXX XXXX until XX/XX/XXXXXXXX  $ XXXX  monthly payment X 7 months {$2900.00} paid in monthly payments since the re-affirmation {$7400.00} remaining balance paid in XX/XX/XXXX by the dealership, that i had to finance in with my new loan at XXXX XXXX through XXXX XXXX for 6 years. {$7400.00} XXXX  pay off added to new loan XXXX XXXX  apr {$1300.00} interest charge/year X 6 years {$7900.00} Total finance charges for funds loaned to me to pay off to XXXX i have disputed this through all three of the credit bureaus and have had a hard time getting the complaint on here to not be rejected due to my own errors. All three Bureaus claim to have done and investigation but all three have came back saying it was correctly reported as the normally do. this is because they d not actually investigate the issue, they send out an auto generated notice to the creditor which also does not pay it any mind because when it is sent back the bureaus do not bother to even check the information. The companies are able to manipulate the system this way and it obvious because had any of the Bureaus actually looked at the responses they usually are blatantly incorrect or missing pertaintant information. they just forward it through and claim it to be verified. Then you do a re investigation which i have done and the creditor will send a notice the information has been updated but they just re word some things and the actual status doesn't change. so then you have to do it again and it just goes round and around with no resolution. 

In just this one particular instance as i will send the dispute results, the dates do not even match that which they claim they should to have been included or even reported correctly. you will also see there " updated Info '' as they change a co buyer sentence that is all. 

As it is if you stay on it constantly, eventually they will just remove it from your report so you can not dispute it but the first time you go to buy something itll pop back up and itll be like they never talked to you. 

On a specific complaint against Transunion, XXXX, and XXXX themselves, it makes it incredibly hard to actually make progress when these are the ones to judge our credit worthiness yet they do not do there due diligence. How can we be made to go by a standard that is not enforced on the consumers side of the coin. My Credit is the most XXXX XXXX i could ever imagine and not because i have debt because i don't just from everything being wrong and unable to fix it. 

XXXX has the absolute reputation for a lender i have ever heard of, literally i do not know one good experience i have ever heard of from them yet they are held to no accountability as such do not care

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief