Consumer complaint received 2019-12-16
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Managing the loan or lease
Sub-issue: Problem with fees charged

Complaint:
XX/XX/19, XXXX of XXXX, Fl. I have contacted all agencies, and I have heard nothing as of yet. I had to turn in a lease car with XXXX. I was car shopping- not ready to purchase, looking at options. My father was the one that helped me with this, but passed away this XXXX. Informed the finance manager- XXXX XXXX I was looking and I had one other appointment. Had her NEW salesman from XXXX pull up a XXXX for test drive. '' XXXX XXXX '' I went. He showed me some of the car, never informing me it had NO CD player, and could not answer many of my questions about the three different types of XXXX. Said he was new. Before the drive, he took off sticker from driver passenger side quickly. took inside and grabbed a tag. Told me briefly how to hook up phone to use the GPS. I thought, this is crazy- why would I need to burn out my brand new phone to use the GPS. ( and this has happened ). I can't afford another one, making due. Went back into XXXX XXXX office, I kept saying to her- I have XXXX XXXX issues. I need to eat. Where are snack machines, something. you are just giving me water. response- won't take much longer. we don't have machines! I was the 5plus hours. she said, sign these two papers, and we'll put your car away, and come back. Take it home. Kept telling me about her house husband, and hated moving to XXXX, XXXX  XXXX  because of the way husband made her feel after XXXX  of baby. It just kept going. I gave my signature, two pieces of paper. My XXXX  was so low, I was confused. I found candy in my purse so I could leave.I was shaking, and found an easy way back on low traffic roads. I came home, ate and fell asleep. I found things on the contract, when I returned next day, all sorts of added charges, She said I need {$1000.00} down to make payment a bit lower, I know that your score is XXXX, unheard of. But the payment is high! And we are taking your car back to XXXX. The payment is extremely high after looking at it afterwords. I said I can't find even the CD player? There is none, all cars are doing away with it. you will have to pay XXXX radio to keep all things going. I had an attorney look over documents, and was told- you were really, really taken on this car. You have to pay an arbitration attorney. No one has taken the case thus far. I am a senior citizen and they have really taken atvantage. did not return calls until after 10 day period ( to return car ). I had another meeting with XXXX XXXX XX/XX/XXXX. went to private room. She said, I am so sorry- I will fix everything. I promise. What can I do? I told her of the lack of phone calls, the car issues, lack of knowlegde by sales man. I will pick out cars of what you want, and comeback. I did, XX/XX/XXXX. wnet to her office, and said there's NOTHING I can do. Do you want to speak to my General manager? I said oh yes. I said, what is his name. XXXX XXXX. I said are you related. yes we are. He came to the door, ( three times ) and yelled at the top of lungs, everyone listening>>>> GET HER OUT OF HERE- NOW. Salesmen were laughing, customers were in awe. I was shocked. She said you have to leave. I should have called police, but really nothing they can do.

Company response to consumer: Closed with explanation