Consumer complaint received 2015-10-13
Company: JPMORGAN CHASE & CO.
State: CA
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
I have ( XXXX ) Chase credit cards that are linked as the same on-line banking account. I receive requests that the DO NOT recognize my home computer : We need to send you an Identification Code -- We need to confirm your identity to ensure your accounts are secure. We do this by sending a temporary Identification Code to one of the telephone numbers or email addresses you provided us in the past. 
Already have an Identification Code? 
XXXXChoose how you 'd like to receive this Identification Code and click " Next. '' On the next page you 'll enter the Identification Code you receive. 
XXXX Text VoiceNote : We do n't charge for text messages sent to your mobile device ; however, standard message and data rates may apply. If you select voice and your number requires an extension, we wo n't be able to reach you. 
Other Call to get a codeWhat you should know ... 
The contact information you see here is the most current information we have. If it 's outdated, you can change it later, but for security reasons, you must select one of these options to receive your Identification Code. 
If you 've asked us to send you an Identification Code and you have n't received it, please select another delivery option. The previous code will become invalid when you request a new one. 
On Sunday ( XXXX XXXX, 2015 ), I made at least ( 7 ) seven calls to Chase Bank to obtain this code and to asked why they still show a cell phone number ending in ( XXXX XXXX on the account when I have repeatedly requested Chase to delete this Phone number ( because their system would not allow my to delete the phone number ). These calls start with a message that the CALL IS BEING RECORDED. As usual, I was transferred between customer service and the on-line tech support several times ; yet, was not given a code. Each call is met with " SECURITY QUESTIONS ''. I suspect real estate brokers ; XXXX XXXX ( XXXX degree from XXXX ), XXXX XXXX ( XXXX ; XXXX ), and XXXX XXXX ( XXXX stated was also in XXXX/his mother works in the XXXX ). My paperwork for these classes includes the old phone number and e-mail address. I have been harasses in attempting to acquire a XXXX. I stopped attending their real estate classes and obtained a XXXX degree from XXXX XXXX XXXX University. I witnessed XXXX XXXX allowing her daughter, XXXX XXXX ( works for a fingerprinting company-Identa KID program ) to use her Washington Mutual card for various withdrawals. Washington Mutual was involved in the sub-prime mortgages and taken over by Chase Bank ; and, these brokers were working for XXXX XXXX XXXX, a company that XXXX XXXX ( XXXX XXXX ) has stock ( ownership ) in. 
I have received emails about re-financing my mortgage and my payment is due. In addition, someone is attempting to act on my behalf regarding unclaimed property. I have several emails regarding this matter. They may be money laundering through City of XXXX XXXX Housing Commission, Section XXXX, Voucher program in order to pay off debt as a result of the SEC investigation of XXXX XXXX. XXXX XXXX and XXXX XXXX deal would be an example of deals to create layers of paper work IF INVESTIGATED. XXXX XXXX entities ( XXXX XXXX ).

Company response to consumer: Closed with explanation