Consumer complaint received 2016-10-09
Company: WELLS FARGO & COMPANY
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
I was presented an opportunity to purchase my mother a house from Wells Fargo with XXXX % down earlier this year. My mother raised myself and my XXXX brothers for most of my life. This was something that was really important to me and something we all were taking very seriously. I did n't present the finding to my mom till WF and I were 100 % sure this was possible. 

The deal was if my mother lived in the house and she was dependent on me helping her the deal would be considered Owner Occupied. Submitted the application including all of my information and my mothers. The details went back and forth for about 2 weeks and the end result that is was approved by XXXX underwriters. ( Including XXXX manager ) I went to my mother with the great news. ( Obviously a HUGE deal for her ). Her son is being able to help her buy a house. Off to the races. My mom is off looking at houses and finally finds " the one ''. I put down the earnest money & submit all the paperwork to get the conditional approval. It took us about a week but everything was met and we now have a closing date. During the time that everything was being put together WF sent me an offer to complete a course to get a lower APR. ( {$80.00} dollars & 2 hours of my time ) Appraisal and Inspection and came back great all besides the seller did n't have an outlet cover on one of the outlets in the kitchen. Closing date is pushed back a week to meet a second Inspection. During this week everything regarding the multiple account scandal was coming out. This lead to WF stopping the loan TWO days before closing. Giving me the reasoning that my mother did n't met the " XXXX '' requirements for the loan and I would need to come up with XXXX % down to complete the loan. They were unable to tell me what requirements she did n't meet. 

I was unable to come up with the extra XXXX % in the matter of two days and we had to back out of the deal. The issues that came from that were intense. I lost my earnest money and my mom lost the rental she was leaving in. We were stuck - Complaining back and forth with WF did nothing. We were pushed from the branch manager to the XXXX manager. I spoke with him one time and then he began ignoring my calls. After being ignored 5-6 times I went back to the branch manager mentioning the damages. This must have triggered something because I was then lead to their " Executive Resolution Specialist ''. They have been pushing the issue out months claiming they need to do a full audit of the loan. I 've been catching up with the local branch manager multiple times and he continues to say no one has contacted him about this audit. All of this has led me to submitting this complaint with the CFPB because they still have not resolved anything and have n't contacted the WF employee that completed the loan. ( Meaning no " audit '' is going on. ) My hope is just to get my money back for this deal. I have a lot more supporting documents that I can round up ( if needed ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief