Consumer complaint received 2015-11-10
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Credit card
Issue: Billing disputes

Complaint:
I have a dispute with HVAC Contractor ( AC SERVICE ) based on advertisement in local penny saver to clean air duct for {$89.00}. On XX/XX/XXXX, HVAC Contractor scared my wife into additional services by indicated that there was mold in the airHVAC Contractor stated that in order to remedy the situation they needed to clean, deodorized and install ultra violet lights, new air filters and provide 10-year warranty on work for {$2700.00}. We were a bit skeptical but reluctantly agreed to proceed since they were providing a 10-year warranty. 
After the vendor left, we noticed that the HAVAC was not cycling down We called the HVAC Contractor to no avail. 
XXXX/XXXX/XXXX called BOA Fraud dept. on and spoke with XXXX XXXX to immediately stop the payment from processing, until the vendor completed the work satisfactorily. I was provided with ref # XXXX call back BOA, spoke with XXXX XXXX who referenced the original call via ref # XXXX call back BOA, spoke with a XXXX XXXX at XXXX XXXX, assigned case # XXXX. Requested to mail invoice and supporting documentation to Attn. Billing Dispute, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX call back BOA, spoke with XXXX XXXX who stated that he could not find case # XXXX and the supporting documentation. I was placed on hold indefinitely and call eventually disconnected. 
XXXX/XXXX/XXXX resubmitted document and electronic media with scanned documentation via registered mail via USPSXX/XX/XXXX call back BOA, spoke with XXXX who stated that a letter was mailed XX/XX/XXXX advising that was closed. She did however acknowledged receipt of USPS certified mail received by the fraud dept. on XXXX/XXXX/XXXX. Case was reopened but a case # was not immediately assignedXX/XX/XXXX call back BOA Corporate Office Investor relationship ( Executive complaint ), spoke with XXXX XXXX and was assigned an Executive case # XXXX call back BOA, spoke with XXXX who confirmed that case was closed on XXXX/XXXX/XXXX and letter was issued to that effect. 
XXXX/XXXX/XXXX Received letter from BOA stating that the charges was being placed back on my account. Reason : " I signed for the services. " XXXX/XXXX/XXXX called back BOA and spoke with XXXX XXXX who opened a new case # XXXX called back BOA spoke with XXXX XXXX and was assigned yet another case # XXXX called back BOA spoke with XXXX XXXX XXXX/XXXX/XXXX called back BOA, disputed claim from vendor as vendor had close original business, and reopened under new name. New business claimed no liability for former company. 
XXXX/XXXX/XXXX spoke with BOA representative XXXX XXXX, who refused to allow me to record - technicality ( Recording - XXXX ), Negligence of BOA who advise me to go to local BOA Branch # XXXX to receive fax with HVAC XXXX response that was disputed. Received fax from XXXX XXXX. Data received was doctored did not match information requested, unrelated company out of XXXX, MD. 
XXXX/XXXX/XXXX XXXX called ( Recording - XXXX ), spoke with Representative XXXX ( XXXX ) regarding case filed with XXXX. XXXX stated that case went to arbitration ( plaintiff won case ) and a refund was issued to BOA on my behalf. XXXX XXXX XXXX. ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX , XXXX , XXXX XXXX or ( XXXX ) XXXX XXXX XXXX XXXX XXXX , XXXX XXXX, XXXX XXXXPlease note , that BOA has not received any credit and or issued any credit to my account.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation