Consumer complaint received 2020-01-16
Company: CITIBANK, N.A.
State: OR
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
XX/XX/XXXX Sears Home Improvement account, bank note held by CitiBank opened. 
XX/XX/XXXX XXXX charge for the initial down payment for the Sears Home Improvement project/contract signed on XX/XX/XXXX. 
XX/XX/XXXX Sears Home Improvement suspended job performance without notice to contractee, thus failed to complete project. 
XX/XX/XXXX Sears Hone Improvement terminated contract without completion and retained all monies paid towards project. 
XX/XX/XXXX Litigation complaint filed with State of Oregon Construction Board for the contract breach with Sears Home Improvement. 
XX/XX/XXXX State of Oregon Construction Contractors Board mediated on complaint to access the Surety bond of up to XXXX. 
XX/XX/XXXX Sears Home Improvement offered monetary settlement of XXXX for damages. 
XX/XX/XXXX Sears Home Improvement refused to settle on complaint from the liability insurance as proposed. 
XX/XX/XXXX Consumer dispute filed with Sears Home Improvement account, bank note held by CitiBank. Citibank failed to complete dispute timely with processing well over 11 months. 
XX/XX/XXXX Filed claim for litigation through Small Claims court aa directed by State of Oregon Construction Contractors Board. 
XX/XX/XXXX Contacted Citibank dispute department, dispute was still in processing. 
XX/XX/XXXX and XX/XX/XXXX Sears Holdings Incorporated, et al., and all its affiliates including but not limited to Sears Home Improvement , Inc. filed Chapter XXXX Bankruptcy, XXXX XXXX., which imposes an 'Automatic Stay ' on ALL litigation and claim proceedings. 
XX/XX/XXXX CitiBank determined they were unsuccessful in processing dispute, no charge-back from merchant could be attained, and as a result no resolution was achieved even though my account was in good-standing. 
XX/XX/XXXX Submitted an Executive Complaint to CitiBank regarding the excessively lengthy dispute processing time, and the misrepresentation of my Consumer Rights. 
XX/XX/XXXX Citibank response was they have no recourse to recover funds or a resolution on the matter even though my account was in good-standing. 
Total due : XXXX XX/XX/XXXX Citibank billing statement added late fees and interest totalling a payment due of XXXX XX/XX/XXXX Citibank billing statement included a late fee reversal of XXXX even though the fee is XXXX, total payment due XXXX XX/XX/XXXX Settled account with CitiBank for XXXX ; however, CitiBank will not remove late payment notifications to credit reporting bureaus even though the account was in dispute and is in litigation with multiple courts and State Agencies. 

Note : XXXX was notified of the above dispute and worked diligently to assist, however, there are limitations as to the level and nature XXXX handles disputes in reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation