Consumer complaint received 2015-10-11
Company: U.S. BANCORP
State: OR
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
On XXXX XXXX, I opened an XXXX of Credit with U.S.Bank. It had a draw period of 10 years and repayment of 15 years. I only needed a short-term loan. I made a payment on XXXX XXXX, XXXX. On XXXX XXXX, XXXX I made a final payment, paying off all principal and credit, closing the account ( PDF attached ). Review of the terms of the original contract and the payments that I made signify that I paid the loan balance and the {$350.00} prepayment penalty due when the account was closed within 3 years. ( page XXXX of contract PDF Attached ). The following year, in XXXX XXXX, I received a statement indicating that my balance was {$0.00} and showing a " Minimum Due '' of {$75.00}. I took this to the local branch of U.S.Bank to inquire. I was told that I could ignore the {$75.00} Due because I had a balance of {$0.00}. This charge would only apply if I wanted to reopen the line of credit. This information came from the branch manager. The following year, I again received a statement. It showed a balance due of {$150.00} and a balance of {$0.00}. I took this into the local branch and was told that I did not owe anything. All records showed that I had payed off this loan. In XXXX of XXXX, I received a letter stating that my account had been " charged off '' and sent to a credit bureau because I had been remiss in paying. I took this letter to the local branch. I was again told by a confused teller, I owed nothing. I asked to see a manager. The manager looked on-line and made calls and told me that indeed I owed this money due to a yearly fee, even though I had paid off all balances and debts in XXXX. At this time, I wrote letters to U.S.Bank and filed a complaint with CFPB ( Case number : XXXX ). Since that time, I have filed numerous documents with CFPB and written many letters toU.S.Bank. The " charge off '' was reversed and the negative credit report was erased. However, U.S.Bank continued to say that I owed the fees totaling {$900.00}. In XXXX, XXXX, I received an email from CFPB saying that my case had been closed. Though I had sent follow-up material to CFPB it seemed that all that had been done could be done. U.S.Bank said that if I did n't pay the {$900.00} by XXXX XXXX I would be assessed an additional {$75.00}. I called the contact I had from U.S.Bank, but she was on vacation. I called the credit line, verified the fees and attempted to pay. I was not able to pay and receive assurance that the account would finally be closed. I was directed to the local branch. I went in to pay at the branch, but was told I owed nothing. At my request a supervisor got involved and found the {$900.00} fee. I wrote a check and asked for written assurance that the account was closed. ( My intent was to stop the accumulation of charges while I argue that they were wrong in the first place. I wanted to regain this {$900.00}. ) They could not comply. They suggested that I keep checking on line for a couple of weeks to make sure it closed. In other words, I was back to XXXX. Once again, I had paid off my debts and could not be sure this account was closed. This reinforces my arguments of the last seven months that indeed, U.S.Bank had a faulty system that incurs debts against consumers without giving a service or product. At this point I called XXXX of your counselors at CFPB asking to reopen my case. I was told that my case was closed and could not be reopened. In addition, I was told that my original complaint had been about the Credit Bureau " charge off '' and that had been solved. I was advised to open a new complaint. That is what I am doing with this form. It is my goal to be paid back the {$900.00} fee and have U.S.Bank review and revise their policy and reporting.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation