Consumer complaint received 2017-06-30
Company: ESCALLATE, LLC
State: OH
Product: Debt collection
Sub-product: Medical debt
Issue: False statements or representation
Sub-issue: Attempted to collect wrong amount

Complaint:
Escallate LLC is in violation of TCPA 47 C.F.R. 64.1200 ( a ) ( 1 ). Escallate has been calling cell phone at XXXX and my Husbands at XXXX without prior written or oral consent. <P/>Escallate LLC, XXXX XXXX and XXXX XXXX XXXX XXXX are in violation of FDCPA as to none of them have provided me with an itemized list of all charges for the following accounts and have been threatening me during the collections calls. They have called me past XXXX XXXX EST. <P/>XXXX XXXX XXXX acct # XXXX XXXX XXXX acct # XXXX XXXX XXXX acct # XXXX Escallate acct # XXXX Escallate acct # XXXX. <P/>XXXX XXXX XXXX and XXXX XXXX are also in violation of Unfair, Decpeive, Abusive Acts and Pracites ( UDAAP ). To support these violations I will now explain the chain of events. <P/>Within a week myself and my son vested the XXXX XXXX XXXX XXXX located in XXXX XXXX Ohio. My son was first. He was diagnosed with XXXX XXXX XXXX which is basically the XXXX XXXX XXXX XXXX XXXX. We were at the urgent care no less than an hour and all the doctor did is ask what happened and looked at his XXXX and said she thinks it is XXXX XXXX XXXX. She took his arm and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We then received our paper work and left. That is all, nothing else was done. <P/>That following weekend on a Friday I XXXX XXXX XXXX XXXX XXXX XXXX. The bleeding would not stop so I went to the same above mentioned XXXX XXXX. I received treatment form my XXXX XXXX. This was pretty XXXX and required two nurses, a lot of products etc. I then received my paper work and was sent home. <P/>Not long later I received bills from XXXX XXXX for myself and my son Both for the same amount {$470.00}. I then receive two bills XXXX XXXX XXXX XXXX one for myself and on for my son in My sons was {$450.00} while mine was around {$440.00}. I was in total shock as to how could the bills for us even be close. I was actually bleeding, had a wound and needed treatment. My son all they did was pull his arm THAT IS IT! <P/>This is legit proof of fraudulent billing! I have asked at least 35 times for a full itemized list of EACH CHARGE and this has yet to be given! Instead My accounts were sent to collections and now I am at risk for negative credit reporting. <P/>If I would not have had both myself and my son injured and received bills so close, I would have never questioned the billing. It is clear we are being charged for things that were not done! There is no way our bills should even be close. <P/>There is no way our bills should even be close. I have discussed these concerns with all parties stated above and they keep being dismissive and say if I do not pay they are going to report to the credit bureaus. They have been threatening and misleading! <P/>Escallate is now handling the XXXX XXXX XXXX accounts. I am at fear of the impact to my credit! I am being forced to pay for things that I know that were not done! There abusive billing tactic are forcing me to pay for these bills without me even knowing what I am being billed for. The kept auto dialing and hang up when I answer They called my own mother and told her about the collections which is a violation of my PRIVACY! I told them I needed financial assistance because I am so worried about my credit and they have not yet sent me an application for assistance. <P/>However, what this comes down to is now I have 4 accounts in collections all because they have refused to show me what I am being billed for! I am not going to pay for something when something is clearly wrong! These companies have abusive collection practices that are not in compliance with federal laws and regulations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation