Consumer complaint received 2017-05-10
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Closing on a mortgage

Complaint:
In  XXXX   XXXX  I was being sued for foreclosure. Before summary judgement I was offered a modification that gave me the house at a new price of  XXXX  dollars. Before I continue both the first and second mortgage aare owned or in my case managed by  XXXX . This according to them was fair market value. This was also 50 % or so in principal reduction. I asked what about my second mortgage. The  Ocwen agent told me that it would go away. I thought because I had a lawyer representing me that this was all in writing somewhere. Ocwen did tell me that they had nothing to do with second mortgage which is a lie. I have documentation that shows that they  have master servicing rights. There is a collection agreement between  American Home  Mortgage and   XXXX   XXXX   XXXX   on my second which entitles   XXXX   XXXX   to collect on this loan.  American Home was purchased by Ocwen. Fa st forward to  XXXX  and I noticed I never received any information or anything on my second mortgage. I was also still getting calls from  XXXX   XXXX  on this debt. During my conversations with   XXXX   XXXX   I was being bullied and harassed. I was also told to write a letter to the research department. In response to my letter, which asked who owns my loan and who has master servicing rights, I received a documentation that shows that  XXXX   XXXX  is working for  Ocwen. I called Ocwen and they denied denied  denied. They even refused to allow me to send them the collection agreement as proof. It got so bad I had to file an FTC complaint against  XXXX   XXXX . As a result of this complaint they stopped collection activity and took the loan off my credit report. During this process I spoke to  XXXX  in NY. I spoke to a  XXXX  who told me that they manage a fund that my mortgages are securitized with a bunch of others and that no one knows who ultimately owns it. She did say that my second mortgage was charged off their books and that they could not help me even though they hired these collection agents. She told me she did call  XXXX   XXXX  but that they refused to speak to her and she gave up because its not in their interest to help me, in my opinion. I wrote a letter in  XXXX  to   XXXX   XXXX   asking  one  simple question, Do I owe the money since I believe that I do not because of the modification. They responded with the most vague answer possible. I sent a letter again asking the same question and for clarification because I did not understand. They answered in exactly the same way which was,  XXXX  removed my account from active collections and the removed it from the credit reports. Not exactly an answer. However, I was so stressed out and tired of them that I took this to mean I did not owe it anymore. Everything was fine until  XXXX  of  XXXX . I tried to sell my house. Before doing so I did a title search which did not show anything on my second. As soon as the house was listed and I had the home under contract the title search turned up my original note with the second still there. When I called   XXXX   XXXX   they told me that I needed to cal l Ocwen because they were not actively collecting on this loan and that my letter from them did not mean that I did not owe the money. So we are clear, my second was charged off the Bank, Ocwen, and Real time. Their internal records show this. I called Ocwen a nd they denied my claims and  XXXX   XXXX  claims that they work for Ocwen. They again refused to take my proof. I finally was issued a rep for my case by Ocwen,  XXXX   XXXX . At first he denied my claims and pretty much refused to help until I got on  XXXX  and expressed my opinion on their company. The next day  XXXX   XXXX  called me and had a different attitude. He claimed he did more research and that a company called Litton forwarded the collection activity to  XXXX   XXXX .  XXXX  said this happened before Ocwen purchased  Litton so that Ocwen has nothing to do with it. However he said he was going to help me out anyways whic h to me is a red flag. Why would they help if they have nothing to do with it. I told  XXXX  I needed my lien released and a satisfaction of mortgaged filed with the clerk. He claimed to be working to this end.  XXXX  and I spoke to  XXXX   XXXX  many times to try and get someone who was in authority to resolve this.  XXXX   XXXX  kept giving us the run around until they finally gave me an email address to client services. This had to be giving twice because the first email was not valid or not receiving our emails.  XXXX  claimed to be asking for a lien release but his first email to them according to  XXXX   XXXX  was asking for how much money to settle the debt basically which is not what i discussed with him. This type of activity went back and forth for a few weeks.  XXXX   at Ocwen would tell me one thi ng and when I called Real Time I was told other things By  XXXX  or his supervisor.  XXXX   XXXX  always maintained however that they would not release this lien unless the full amount was payed. On  XXXX   XXXX   XXXX  from  Ocwen  called me and told me that  XXXX   XXXX  agreed to release the Lien. I asked for everything in writing. Now in my mind form the conversation that I had with  XXXX  telling him I wanted the lien released and a satisfaction filled I thought this was the result. I asked if this was the case and he said yes he believed so and that was what he was working towards with them as he and I discussed. I called  XXXX   XXXX  to confirm and as I suspected it was all a lie.  XXXX   XXXX  would only issue a 3rd party release for the full amount owed. I called  XXXX  and informed him. I called  XXXX   XXXX  again and spoke to  XXXX . He read the email that  XXXX  sent and told me that  XXXX   XXXX  would only release for fulll amount. A few days later on the  XXXX   XXXX  called and informed me that  XXXX   XXXX  would release the lien but that I still owed the money and that a  XXXX  would be issued. This is not what I asked for. I called  XXXX   XXXX  and they do not show to this day any of that on their system. They do not show that they will release or that they will issue a  XXXX . No one is returning my calls from either company. I did speak to a low level rep that read to me the internal notes were  XXXX   XXXX  supervisors stated to  XXXX   XXXX  at  Ocwen that the proceeds from the house sale should not go to me and that they should go to them and Ocwen. T his is like vultures waiting for a corpse to die.   The way I see it is my original loan was an  XXXX  for  XXXX  dollars. the same bank loaned me the money to purchase this house. During the crash of  XXXX  I like many Americans had problems paying. I was offered a modification that reduced my principal to  XXXX  dollars which was fair market value. However they lied and in hopes of a payout later they held my second in the shadows. This is deceptive and criminal in my opinion. Companies like Ocwen, which was sued by the SEC and your organization, and  XXXX   XXXX  destroy families and prey upon society.   I claim I was lied to by both companies and they used the confusion of   XXXX   XXXX    works for  Ocwen and that no they dont work for Ocwen to purposely pass blame to one another and never resolve my issue until I either get tir ed and give in or leave my situation in limbo. I cant sell my house and even if I pay the first mortgage off I will never own this home or worst   XXXX   XXXX   will sue for foreclosure at that time and steal my home. Lying to consumers should not be tolerated.   In a court of law in Ny were NY sued Ocwen they admitted that their records are not reliable. I submit that anything they say is probably not accurate and that court case proves it.  XXXX   XXXX  is also not innocent as this court case also effects any documents that passed for Ocwen to any other agencies.  XXXX   XXXX  has also been sued for many fraudulent activity. My property is being held  hostage  and I beg for your help. I am  XXXX  and I have a  XXXX   year old.  I can not afford to deal with this. These loans were paid by insurances, bail outs, and tax payers already and I do not understand why these obviously criminal companies are allowed to prey on poor  XXXX  people.     I also want to state the  XXXX  at  Ocwen said that Ocwen would forgive the debt and release the loan if it was in their hands because it is the right  thing to do. I believe this can happen if they would enforce their master servicing rights and fire  XXXX   XXXX . However they still hold out hope that I will believe that they are powerless to fix my issue and they do not employ  XXXX   XXXX .

Company response to consumer: Closed with non-monetary relief