Consumer complaint received 2020-07-31
Company: HW Holding, Inc
State: KY
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
To whom it may Concern ... Hello My Name XXXX XXXX ... past Leasee of XXXX XXXX of XXXX XXXX. In the past yrs XXXX @ XXXX ... I Leased a condo of there in XXXX of XXXX..I signed a 2yr lease to stay in the property ... I Went to the leasing office on XXXX XXXX To Ask If I Can Get Out My Lease Early And What I Needed To Do. Because I was Moving For A Better Job Offer Out Of State ... SO I Talk To XXXX XXXX The Office Mgr..And Ask Her What I Could Do ... She Told Me To Write A Statement on What I was doing and get it notarized and bring it back and we can schedule a walkout of the property ... I meet with the maintenance guy to do the walkout inspection..on the walkout the property was clean, carpet was cleaned, no damage to the property, it was wear and tear in the carpet where the vaccume pulled some of the carpet string out the carpet ... and I had a certified electrician put new 2 ceiling fans in the property and left them also with the fixture of the lights and the maintenance guy wrote on the walkout sheet ... and also return the keys to property to maintenance guy ... so everything went ok and my move out went well ... and also month before my job offer in XXXX ... With the same company I paid my lease payment to them for XX/XX/XXXX ..By XX/XX/XXXX I received a letter saying my payment wasent received and I had a XXXX dollar late fee ... so I called the company .had to go show my receipt and had to pay my rent again ... while doing this had to file a police report cause I put in there mailbox and someone from the company stole my money orders ... 6mos later XXXX XXXX found who stole my money orders and they return my money ... but couldn't tell me who took the moneyorder ... And A yr later this collection agency contacted me and said XXXX XXXX said I Owe the XXXX dollars for keys , fixture and damage to carpet, and the carpet was dirty and the wall were damage ... So I Called the Company To Find Out What Was Going On ... I Ask To Talk To XXXX  the Office Mgr. And The Recp.Ask me Who I Was And Preceed to Say She Said She Cant Talk To You ..Because your in collections ... I Told The Receptionist That Was My Reason For Calling ... I'm Not Undestanding what happen ... Plus They Never Gave Me My XXXX Deposit Back ... They Kept it ... ..But She Said She Cant Talk To You And You Have A Great Day..And Hung Up ... So I Called the collection agency back and told them I dont understand what is going on ... but I dont owe this company anything ... I have rented many of property and never have I ever been threw anything like this ... so sad ... so about two week later the collection company sent me a letter and said they was going to stop the collection until XXXX gave them proof of these accusations.so it stopped for couple of months ... and as of XX/XX/XXXX during this pendimic another company I think they using now contacted me and wanted money for them ... and me and the guy went back and forth ... and I was layed off at that time ... I think it's sad that a collection company would call anyone at this time when the whole world was out of work ... But I'm sorry I really need someone to investigate this company ... I promise I did exactly what they told me to do ... and never will I ever tear anyone 's property up ... everywhere I've live I've always better the place ... and if I owe anything I will pay but XXXX dollars is Crazy ... But To Not Talk To Me Is A Bad Look On This Company ... I'm Not The Only one Who This Company Has Ripped off ... I'm sure there are others ... But Please can Some one please reply ... Before this company ruin my name along with what there doing to my credit ... all because I wanted a better job and they let me out my lease. And it ruin my credit ... Thank So Much ... Looking Forward to your Reply ... Have A Bless Day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation