Consumer complaint received 2015-08-10
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I sent and served a RESPA Qualified Written Request/Debt Dispute Letter dated XXXX/XXXX/XXXX ( hereinafter " QWR1 Letter '' ) to Ocwen Loan Servicing , LLC ( " OCWEN '' ), as purported loan servicer ; and XXXX XXXX XXXX, XXXX. ( " XXXX XXXX '' ), as Trustee for Option One Mortgage Loan Trust XXXX, Asset-Backed Certificates Series XXXX ( hereinafter, the " XXXX XXXX '' ) - a special purpose vehicle ( " SVP '' ) organized as a qualified special purpose entity ( " QSPE '' ) and formed as mortgage-backed securities trust ( " MBS trust '' ). This MBS trust, which was created under an operative securitization agreement called the Pooling and Servicing Agreement ( " PSA '' dated XXXX/XXXX/XXXX ) in accordance with and governed by the trust laws of the State of New York, has an election and continuing qualification as a real estate mortgage investment conduit ( REMIC ) pursuant to the U.S. Internal Revenue Code ( IRS ) section 860. 
Other than an acknowledgement letter dated XXXX/XXXX/XXXX from XXXX XXXX as Trustee of the securitization trust advising that it is forwarding my QWR1 Letter to OCWEN, I never received any response or even an acknowledgment letter from OCWEN. 
I therefore sent another Qualified Written Request/Debt Dispute Letter dated XXXX/XXXX/XXXX ( hereinafter, " QWR2 Letter '' ) to OCWEN and XXXX XXXX to follow up. I copied the Consumer Financial Protection Bureau ( CFPB ) with said QWR2 Letter, which was also duly received by OCWEN on XXXX/XXXX/XXXX ( referenced USPS Form XXXX No. XXXX XXXX XXXX XXXX XXXX ) and XXXX XXXX also on XXXX/XXXX/XXXX ( referenced USPS Form XXXX No. XXXX XXXX XXXX XXXX XXXX ). See attached QWR2 Letter dated XXXX/XXXX/XXXX, which provides in full details and facts with specificity why I dispute the debt and demand that OCWEN and XXXX XXXX validate their claim as purported loan servicer and owner of my mortgage loan, respectively. 
I received XXXX response letters from OCWEN dated XXXX/XXXX/XXXX and XXXX/XXXX/XXXX acknowledging receipt of my QWR2 Letter and stating, " while most requests are addressed within 10 business days, some requests may require additional time. In the event we are unable to issue a complete response within 30 days, you will receive a letter indicating additional time. '' To date ( XXXX/XXXX/XXXX ), in violation of the Real Estate Settlement Procedures Act ( RESPA ), codified as Section 2605 ( e ) of Title 12 of the United States Code, specifically under Section 1024.36 ( d ) ( ii ) ( 2 ) ( A ) of Regulation X of the Mortgage Servicing Act, as amended by the CFPB pursuant to the Dodd-Frank Act, OCWEN failed to provide me within 10 business days ( after receipt of said request and demand for information ) the identity of, and address or other relevant contact information for the true owner of my mortgage loan. Likewise, pursuant to 1024.36 ( d ) ( ii ) ( 2 ) ( B ), OCWEN failed also to provide a complete response with all of the other information within 30 business days. There was no letter whatsoever from OCWEN requesting for any extension of said deadlines. OCWEN just completely ignored my QWR/Debt Dispute letter ( s ).

Company response to consumer: Closed with explanation