Consumer complaint received 2018-06-21
Company: BB&T CORPORATION
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
There is so much paperwork for this complaint, I had to do my best to downsize what I sent making sure the most important paperwork is there. 
It started when I answered an ad to win a prize from XXXX of XXXX XXXX. I went to the dealer, won a pair of headphones and was ready to go. But thats not quite what XXXX had in mind for me so they set out to get their way even if they had to contact 20 different lenders to do it knowing the inquiries will only harm you for 2 measly years. 
As the credit bureau prefers to keep my score as low as possible no matter how many accounts I have in good standing and the companies actually get mad when you use the credit they extended you in the first place. So that being said, it can influence the rate of interest they can charge, but not the initial car value. 
As I said in my court response, I have experience with both car dealerships and financial institutions so I know what is legally required, they did none of those legal requirements. 
They told me they found me a XXXX XXXX XXXX and a loan and needed my keys to value my vehicle. I had just spent 2 years rebuilding my vehicle with new parts and everything but the engine and tranny were new or by then lightly used. The first thing I asked for was the XXXX. They refused to show it to me saying oh you dont need to see that, all you need to know is the owner had it in regularly for service and treated it lie a baby. They told me they were charging me {$12000.00} for the vehicle, but t the time showed me nothing to prove the value. When they wrote up the contract, they charged me {$12000.00}. They did not go over the contract with me they just said sign here. That was after they told me it would increase my credit score by 100 points and that I would be able to refinance it in about 8 months. 
I tried to refinance it, but nobody would because of the price I owed. So I decided to sell it after paying {$400.00} a month for 2 years, they claimed I still owed them {$13000.00} and the XXXX XXXX  value according to the buying dealer was {$3500.00}. So, I went to XXXX of XXXX XXXX website and looked at the prices. They were selling a XXXX XXXX XXXX for {$15000.00}. I called their sales dept. and asked about the vehicle which they said was available. I said then how do I still owe {$13000.00} for a XXXX after paying {$400.00} a month for 2 years. She said she didnt know and transferred me to one of her managers. He told me the would trade me out of it, when I went to do that, they were trying to get me to start a new loan with no value form my car and I declined. 
I then started contacting XXXX XXXX and the owner of the dealership. I enclosed the correspondence. I spoke to XXXX, on the phone and asked them what the dealer said the value of the vehicle was and he said {$9000.00}, but they were going to charge you {$12000.00} instead. ( which is illegal ) Now he admitting to colluding with the dealership to defraud me. He asked me what I wanted and I said I want my title. He refused and then I took the matter to court where they felt playing games was more effective than resolving it by sending me a fake continuance. Their attorney kept attempting to intimidate me rather than resolve it like adults as I felt I was sure to win. They then demanded I go to court without serving me properly which I failed to do and that is where we stand. Nothing resolved and I have the car with no title.

Company response to consumer: Closed with explanation