Consumer complaint received 2020-11-30
Company: WESTERN ALLIANCE BANCORPORATION
State: NV
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I need to take a moment and review my terrible experience where I've seen border line criminal activity with Bank of Nevada. These guys are a disgrace to Western Alliance and the XXXX XXXX. XXXX XXXX lured my business in with a phony bait and switch tactic where I spent 100 's of hours and 7 months of my life making business projections. I have all the emails if youd like to see them, but they promised Id have a shot after two years in business, but I would never be able to provide a three year contract with my fulfillment partner.that would still be impossible. XXXX XXXX was claiming to help me too, but she was finally the one that referred me back to the state of Nevada after I could not deliver on an impossible task If the end they gave me an impossible task to complete even though my company has processed more than XXXX through their operation. For that I am claiming financial and possibly XX/XX/XXXX discrimination for holding starter business funds in which we were more qualified, than the business that they advertised. 
I am not bankrupt, but the gentleman they assisted was. We were just as qualified for these funds through the State of Nevada and he was also XXXX XXXX. Im not XX/XX/XXXX my deceased XXXX uncle would tell me to Get your money back nephew!! XXXX XXXX lives on my fridge now, in an urn. 
Strike two was them trying to close business account during an active police investigation XX/XX/XXXXMPD FRAUD EVENT NUMBER XXXX detective XXXX and XXXX were helping me out, where I suspected my previous roommate of taking my business card and using it at a card-less ATM, but the establishment is at XXXX XXXX I thought it was the XXXX but it turns out, they use event ATMs. To me that was a red flag for Bank of Nevada, because I mean, why would you close a well to do business for doing the right thing when all you're asking for is their assistance unless you were trying to hide something. During the investigation, XXXX XXXX made some very terrible accusations, and refused to respond to me until after the investigation was over. 
Strike three was the other day when they literally got caught stealing {$5000.00} from my account red handed. XXXX claims that the transactions are relevant, but there is no transaction receipt listed on my account. How it happened is I withdrew {$5000.00} and deposited {$800.00} to cover a check. That brought my account down but still had an available balance. A couple days later, I withdrew my account balance down to XX/XX/XXXXbut I deposited XX/XX/XXXXpennies so they could have my XXXX cents. They reposted the {$5000.00} transaction, which overdrew my account {$4900.00} which means they took it too. XXXX was the once assisting me at the branch on XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX. XXXX XXXX claims that the transaction was valid, but I disagree. XXXX XXXX was the one that sent me all the account closures, some VIA certified mail. 
There is also a previous account that was closed because I paid a vendor with a check and he ended up being a huge scammer. I thought it might be safe to open a new account, but I needed all my bank statements, and now they no longer have them on file. For my bank, they claimed that this was strike one, and used the previous events XX/XX/2020 XXXX Complaint Referral Form https : XXXX # XXXX Other listed to be strike two and close my account, but if it were XXXX XXXX, they would probably be on my side 100 %

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation