Consumer complaint received 2022-07-18
Company: BSI Financial Holdings, Inc.
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
XXXX I recorded/closed on refinancing from BSI Loan Servicing to new mortgage company on XXXX. BSI Loan Servicing discovered after the escrow closed on the refinance that there was a shortage of {$7100.00} due to a return check from payment in XXXX. I have been tirelessly working to resolve this issue with BSI as BSI reports that the payoff is between {$20000.00} and {$39000.00} over the past 16 months. 

XXXX I received a recording deed of trust that my primary residence was being in the process of being foreclosed on. This is abusive acts and unfair in violation of XXXX as i have made my payments and continue to make on time monthly mortgage payment on my primary residence to my current mortgage company. 

XXXX i sent the attached letter to BSI XXXX XXXX XXXX explaining that i wanted my intent to resolve this situation and explain the course of events as i been receiving constant wrong payoff amounts from BSI in the amount of XXXX  XXXX to XXXX XXXXXXXX dollars. Meanwhile I have been making on-time payments to my current mortgage company/XXXX XXXX  XXXX since XX/XX/XXXX XXXX 

XXXX I received a response from BSI Complaints Dept that the information is accurate as reported by BSI and that the reason why the payoff has increased is that : a ) BSI has decided to reinstate my mortgage loan and bring current by making payment for XXXX thru XX/XX/XXXX. This is deceptive and abusive business practices per XXXX. 

b ) BSI paid my property taxes and Home owners insurance in XX/XX/XXXX and XXXX XXXX and that my current mortgage company refunded monies to me for impound monies collected. Per evidence attached from my current lender/XXXX XXXX has paid these fees to the respective recipients. BSI Loan Servicing is engaging in XXXXUnfair, Deceptive, and abusive acts or practice by not taking concerns seriously and doing a thorough reconciliation of my account to provide a true and accurate payoff amount. I would have paid this loan off long ago if i would have received accurate figures. BSI has no right to reinstate my loan and apply payments to monthly mortgage amounts of XXXX thru XX/XX/XXXX, taxes {$5000.00} and Home insurance {$2600.00} in XX/XX/XXXX ( 10 months after refinance ), and property taxes in XXXX XXXX ( 14 months after refinance ) when these fees were already collected and paid by my current mortgage company XXXX XXXX. WHY IS BSI CHOOSING TO MAKE PAYMENTS FOR PROPERTY TAXES AND HOME INSURANCE WHICH ALREADY HAVE BEEN PAID BY XXXX XXXX COMPANY, MY CURRENT LENDER PER THE ATTACHMENTS PROVIDED HERE. 
d ) the response letter says that my payment of {$8900.00} was posted XX/XX/XXXX for XX/XX/XXXX payment. This is wrong and DECEPTIVE that payments are reportedly being posted 12 months later. 

Attached please find copies of correspondence mentioned above and the erroneous payoff amounts. 

This is my primary residence and wish to resolve paying off the correct shortage. The inaccurate response to my concerns in my correspondence dated XXXX is what i was attempting to avoid as i continue to receive inaccurate payoff information and BSI is being deceptive and abusive in their shoddy reconciliation and subjective decision to apply unapplied funds to a loan that should have never been reinstated as i was already making on time payments to my current primary mortgage lender. BSI does not have an interest in my property and is abusing their power to initiate foreclosure proceedings on my primary residence that i am making on-time payments to my current lender for the past 16 months. 

Your attention to please investigate and provide a timely resolution for this discrepancy is greatly appreciated.

Company response to consumer: Closed with explanation