Consumer complaint received 2021-12-09
Company: JPMORGAN CHASE & CO.
State: AZ
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
On XX/XX/XXXX and XX/XX/XXXX My wife and I were scamed out of {$80000.00} thur two international wire transfers. I am a XXXX XXXX who less than one month before this scam had XXXX XXXX XXXX  XXXX and at the time of the scam was compromised due to prescription XXXX The scam occurred starting on XX/XX/XXXX when the fraudsters advised me by phone that I was being charged {$400.00} for a computer software program and I could not stop the charge because it had already been processed I advised them - I did not order their product/ did not want their product and would not pay for it They advised me they would help me apply for a {$400.00} refund. after attempting to apply for the refund, which would not work- they stated they would have their computer dept assist me in applying for the refund. At which time I allowed them access to my computer to process the refund. 
They entered {$40000.00} instead of {$400.00} The money was in my Chase account and I thought I owed thenmthe XXXX minus the {$400.00} refund I processed an International wire transfer to the account - with the routing # 's and swift code they provided On XX/XX/XXXX - they ( the fraudsters ) advised me that since our account was still tied to their account another {$40000.00} transfer to my account had beed process. AGAIN THE MONEY WAS IN MY CHASE SAVINGS ACCOUNT and I again processed another international wire transfer to the same account informationand location they provided the day before. 
OnThursday they contacted me again by phone and advised that they had processed another $ transfer to my account- this time in the amount of {$100000.00} and yes THAT AMOUNT OF MONEY AGAIN WAS IN MY SAVINGS ACCOUNT. 
At this point I realized we were being scammed- I WAS NOT REALLY SURE HOW - BECAUSE THE MONEY WAS IN MY SAVINGS ACCOUNT AND PROCEEDED TO THE LOCAL CHASE BANK AND MEET WITH THE BRANCH MANAGER - XXXX XXXX She closed all of our Chase accounts and I hired a computer repairman to stop all outside computer access to our computer. We contacted the local police dept while at the Chase bank and file a police report, as well as an FBI report and a FTC report and an IC3 report. 
We immediately started working with the Chase fraud dept and provided ChaseXXXX bank with all reports and copies of the actual International wire transfer request. 
The reason I feel so strongly that Chase bank should resolve this claim is that the local Chase branch manager - XXXX XXXX supports our claim and has advised the Chase Executive office by e-mail dated XX/XX/XXXX that the coding for the transfers into our Chase saving account was in fact being transferred from our active XXXX  account, but the coding was listed as a credit memo - which she had not seen before SO CHASE BANK BRANCH MANAGER COULD NOT IDENTIFY WERE THE MONEY WAS COMING FROM - SO HOW COULD I AS THE CUSTOMER KNOW THAT THE BOTTOMLINE THE FRAUDSTERS NEVER TRANSFERRED ANY MONEY TO OUR ACCOUNT BUT WERE INFACT TRANSFERRING MONEY FROM OUR HELOC ACCOUNT INTO OUR SAVINGS AND MAKING IT APPEAR AS IF THE MONEY WAS FROM THEM - THE MONEY I WAS WIRING TO THEM WAS OUR OWN MONEY The Chase Fraud dept referred us on to the Chase Executive office ( e-mail XXXX ) which set up our case # XXXX Chase bank refuses too resolve our claim in the amount of {$80000.00} due to this scam In the spirit of being fair - I formally notified the Chase Executive Office XXXX XX/XX/XXXX ) by e-mail and offered to split the loss with Chase bank - I would pay {$40000.00} and Chase bank wave or reverse the other {$40000.00} On XX/XX/XXXX by phone the Chase Executive Office refused my offer to split the loss and the reason stated was that the money was not recoverable - that reason makes no sense of course the money was not recoverable on XX/XX/XXXX for a wire transfer that took place XX/XX/XXXX and XX/XX/XXXX This complaint is clearly a scam and should be protected under 12 CFR part 1005 ( Regulation E ) Chase bank should step up to meet their obligation per the above standard I am still willing to split the loss 50/50 with Chase bank to resolve this matter

Company response to consumer: Closed with explanation