Consumer complaint received 2016-02-21
Company: Paypal Holdings, Inc
State: NV
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
My complaint is against the unethical ( and probably illegal ) business practices engaged in by Paypal as follows : On XXXX XXXX, 2016, Ebay suspended XXXX of my XXXX accounts for 30 days for allegedly selling fake cosmetics and representing them as authentic. I was told the Rightful Owner of the cosmetic line, XXXX, had reported me. One day after I reached out to XXXX asking them to cease and desist from discriminating against me, Paypal Permanently Limited All Access to my Account and are now holding almost {$500.00} of my money for 180 days. I tried to appeal their action and my appeal was denied. Clearly, XXXX and Paypal conspired to ostensibly put me out of business. I never represented the product I was selling was an authentic XXXX product as hundreds of other eBay sellers have. In fact, most recently I began to include the following language in my listings : " I am not affiliated with or endorsed by the company mentioned in this listing. All trademarks and copyrights are acknowledged, they are only used for informative description of the items offered for sale. '' I have ceased selling any products even remotely related to XXXX, and I will never sell such products again. I do n't understand why XXXX has singled me out and Paypal has agreed to work along with them ; I am a very small seller. I 've sold probably less than XXXX of these items. I am attaching a list of random eBay sellers showing the magnitude of fake XXXX products freely being sold on eBay without interference or restraint. I thought it was okay ; everyone else was doing it. I am retired, almost XXXX years old and just trying to make a few dollars to supplement my social security. There are hundreds of other volume sellers on eBay selling this very same product. Instead of going after them, they have decided, instead to go after me. I do n't know what they expect to get out of this. I have nothing. Their actions are now beginning to affect my health. What they are doing is unconscionable. 
Two weeks ago while I was gathering up my records for income tax purposes, I noticed Paypal had been commingling the funds from my two separate operations. When I called them on it, they refused to separate the account. Most of the funds currently on deposit in the first frozen account were generated from the non-violating business operation. 
On XXXX XXXX, 2016, I filed a complaint with both the California and the Nebraska Attorney General 's office against Paypal for illegally holding my money. 
In the meanwhile and on XXXX XXXX, 2016, I opened a new Paypal account for the second operation. Everything was fine until yesterday morning when I discovered that new account has also been Permanently Limited. There is almost {$90.00} in that XXXX new account. Their reason for permanently limiting my new account is that I sell XXXX products -- XXXX. I have been selling these products for almost a year now without a problem or interference from either eBay or Paypal. In reviewing both Paypal 's User Agreement and their Acceptable Use Policy I find that neither contains any language prohibiting the sale of vaping products. The Acceptable Use Agreement does contain language to the effect that approval must be given for the sale of XXXX. Paypal was fully aware of the products I was selling and willingly levied and collected fees on hundreds and hundreds of transactions generated solely from the sale of vaping products. Their action constitute an implied approval of my sales and negates their present reason for permanently limiting my XXXX account. Clearly, Paypal 's current actions are in direct retaliation to the Complaints I filed against them. They are unscrupulous and unethical, and they must be stopped! I want my money released immediately.

Company response to consumer: Closed with non-monetary relief