Consumer complaint received 2016-08-03
Company: U.S. BANCORP
State: TX
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This is the second time we file a complaint against US Bank 's stance and lack of cooperation in following the guidelines in the Making Home Affordable program. A year has passed since we first reached out to them and our primary mortgage company. A settlement has been established, a settlement that falls under the government program 's parameters, and yet US Bank continues to give us the runaround and refuses to acknowledge our primary mortgage 's role and offer. 

After going back and forth with US Bank since last year, sending them all the required documentation, applications, forms, proof of income and hardships, etc., ( multiple times ), we now received a letter dated XXXX XXXX, 2016, stating that we have not been approved to participate in a loss mitigation program. That the documentation they have reviewed still deems our application incomplete and insufficient to evaluate the proposed short sale transaction, therefore foreclosure activities - including the scheduling and conducting of a foreclose sale- will continue. 

We have never discussed a short sale with US Bank. It has always been, verbally and in writing, a request for a Died in Lieu which our principal mortgage, XXXX, has already accepted and has offered US Bank the XXXX settlement specified under the HAFA program. US Bank does in fact participate in the MHA program, but based on the time they have let pass, it 's been nearly a year since we began the process, it seems very much like they are stalling and seem to prefer to have our home go to foreclosure rather than receive the settlement money negotiated by XXXX. They are not even entertaining the notion of finalizing our request with a settlement that the government program allows. 

The same letter mentioned above states that we do have the opportunity to resubmit a new application. But we are aware that the government assistance programs will no longer be available next year. If we start over again, we 're afraid the agreement that has already been set in motion, will be jeopardized because of US Banks ' apparent lack of interest in opening up a review process of the settlement. 

Dates related to the issue : XXXX Personally was able to speak to someone at US Bank XXXX They stated that they had not received any of my emails, phone calls or the original documents that had been mailed to them via traditional mail. 
XXXX Emailed to US Bank all previously mailed documentation sent on XXXX/XXXX/16 which included : XXXX from -Borrower Acknowledgement of Retention Option stating that we did not wish to be considered for a modification because there was already a negotiated settlement for review. 
-Acknowledgement letter -Additional explanation of hardship -MHA Affidavit -Paystubs -RMA application XXXX filed first complaint to CFPB. 
XXXX Per US Bank XXXX sent out another application for the Making Home Affordable Assistance program and the tax form XXXX Also sent new pay stubs, copy of the same letter previously submitted requesting US Bank to review our request settlement of {$12000.00} via the HAFA program to settle and release their subordinate mortgage lien on our property. 
XXXX Per US Bank XXXX sent them our primary mortgage statement. 
XXXX Per US Bank XXXX sent them new pay stubs. 
XXXX Spoke with US Bank mortgage assistant point ( rel. manager was not available ). She confirmed receipt of the additional documents they requested and said that at her level, they have no knowledge about the settlement offer. The only information she was able to provide was that the next step is to haveour documents sent on to calculations and the negotiator who will assess our property value, among other amounts, and get back to us. 
XXXX a letter from US Bank in XXXX, sent out updated documents needed to update our file. 
XXXX received notification from US Bank stating insufficient documentation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation