Consumer complaint received 2017-02-02
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NH
Product: Credit card
Issue: Billing disputes

Complaint:
Bank of America Credit Card Purchase Protect I purchased XXXX/XXXX/XXXX a cell phone XXXX on XXXX and it turned out to be defective. The battery inside was ready to blow up and we were instructed by XXXX XXXX company to remove it ASAP. I contacted XXXX seller trying to resolve to no avail. Tried going through XXXX return no way because I removed the dangerous battery they say it is not in its original condition. XXXX same thing and Bank of America denied my dispute as well. I have been a long standing customer of Bank of America and since they were not willing to assist in this in any way I said to close my account. They were heartless and un-caring. I tried to find a corporate number and they hide behind Customer Service number. Even the CEO XXXX XXXX XXXX 's supposed number is the same Customer Service number. Their corporate filling uses the same number. To me they do not want to deal with the customers who make them what they are, Wealthy! I am not done I will tell everyone of my experience with them and will never have anything else to do with Bank of America or their affiliates, which some of us know who they are too.. 

XXXX/XXXX/XXXX Update : On XXXX/XXXX/XXXX I revisited XXXX resolutions dept. and finally got them to understand the danger involved with the cell phone battery. They promptly refunded {$120.00}. So I thought I would try to appeal to BOA 's conscience and spoke with several people and eventually elevated to a XXXX who stated he would reinstate my card. He proceed to ask me for my financial income yearly and other personal questions. I asked you are not dipping in to my credit report are you? His answer was no. XXXX stated it would take approximately 24 hours for it be active again. On XXXX/XXXX/XXXX I received a call from someone in the Collection Dept named I think XXXX who was following up on my complaint with the XXXX. He informed me that my account is closed permanently. He was going to see what he could do and get back to me. Today being the XXXX of XXXX XXXX I tried calling various numbers till I finally reached someone named XXXX not sure of spelling. XXXX listen and forward me to XXXX who forward me to XXXX. Keep in mind that every person I spoke to I had to retell my story even though I asked the to inform the people that they were forwarding me to so I would not have to repeat myself. So now XXXX was un-ware of why I was calling and again I told my story again. Now XXXX basically tells me that there is nothing they can do. It would have to go to the Credit Department for approval and dip into my credit again! At this point I decided to forget it, it just is not worth dealing with a business who does not care about the customer who has made Bank of America who they are today. In the last 6 months I charged and paid off in full well over {$10000.00} and I am or was a great customer. These guys just do n't care. Too Big to Fail sound familiar ... XXXX or is it Too Big and do n't Care. 


Concluding : Paid off the account early and am no longer interested in doing business with Bank of America or any affiliates under their umbrella.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief