Consumer complaint received 2022-02-27
Company: TD BANK US HOLDING COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX TD Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX DE XXXX ( XXXX ) XXXX Dear Customer Relations This letter is in reference to the checking account number XXXX. 


In XX/XX/XXXX. I, XXXXXXXX XXXX XXXX XXXXXXXX XXXX I went to the offices TD Bank, XXXX XXXX located XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I spoke with the adviser XXXX XXXX, for the closing of the checking account number XXXX, because I am a victim of fraud. 

TD Bank, XXXX XXXX closed the account and I find myself with the surprise of a debt of {$990.00} dolares + {$50.00} dolares ( Fee and account overdraft ). 

The reasons for the {$990.00} dolares is that I cheated a person named XXXX XXXX XXXX, when really this version of this person XXXX is totally false. I have lived in the United States for 13 years and my criminal record is clean, because I am a healthy and hard-working person and I do good so that it goes well for me. 

The reasons for the {$50.00} dolares are overdraft of the account that I owe after account closure. 

In XX/XX/XXXX. I, withdraw all of my money and closed the account for being a victim of identity theft by this person XXXX or other people I don't know. 

1.See attachment enclosures Form XXXX XX/XX/XXXX Identity Theft Affidavit XXXX Offense Incident Report XXXX Police Department Federal Trade Commission Identity Theft Report XXXX XXXX ID Theft Affidavit TD Bank XXXX XXXX XXXX , if They were taking my money, my financial situation at that time was very critical, because I have no family and I live alone and with a health problem, before all this happened, TD Bank XXXX XXXX XXXX XXXX They sent me a notification telling me that They are going to take the money from my account, I quickly withdraw my money and closed the account. 

1.See attachment enclosures. 

Copy XXXX XXXX Based on CDC guidekines XXXX XXXX XXXX. 

In XXXX XXXX, XXXX. I, XXXXXXXX XXXX XXXXXXXX XXXX XXXX, I called TD Bank, XXXX XXXX and I also went to TD Bank, XXXX XXXX located XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX. The counselors did not solve my total debt problem {$1000.00} dolares and since a long time they never investigated my problem and They was never notified, now I currently owe that fraudulent debt and the worst now with my health problem due to the Covid-19 pandemic, inflatin, I'm unemployed and the bad economic situation that is going through the United States XXXX 

I am not happy with TD Bank, XXXX XXXX. 

I am going to complain to the regulatory entities to supervise TD Bank, XXXX XXXX. Because TD Bank, XXXX XXXX, They are violating my rights as a former client of the bank and sent me the response and notification determinedly to solve my case : 1.I 'm not going to pay {$1000.00} XXXX, that debt is fraudulent and TD Bank XXXX XXXX XXXX They resolve to eliminate that fraudulent debt and I owe nothing to them. 



Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX Enclosures : Copy Social Security Copy Proof Of Identity Copy XXXX XXXX Based on CDC guidekines XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Identity Theft Affidavit XXXX Offense Incident Report XXXX Police Department Federal Trade Commission Identity Theft Report XXXX XXXX ID Theft Affidavit

Company response to consumer: Closed with explanation