Consumer complaint received 2023-03-17
Company: WELLS FARGO & COMPANY
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/2023 To whom it may concern : My name is XXXX XXXX and I want to make a formal complaint against Wells Fargo Bank for fraud and bad business practices. 

On XX/XX/2023 my partner wrote a check to me in the amount of {$1200.00} so we could pay our mortgage. I mobile deposited it into my checking account ending in XXXX. That evening I received a confirmation email from Wells Fargo Bank confirming the deposit and stating that {$400.00} of the check would be available right away and the remaining {$850.00} would be available XX/XX/2023. ( I will enclose a pic of the email ). 
With that on XXXX XX/XX/2023 I paid our mortgage online to my carrier. When I got home from work that evening of XX/XX/2023 I noticed that the deposit of {$1200.00} was not showing in my account. My partner immediately called his bank and was questioning if they had released the funds for deposit into my account. 
Meanwhile I called Wells Fargo and was questioning why the funds were there and now they were not credited? First, they tried telling me that the funds were not released by my partners bank, at which time they were shot down because we were on the phone with his bank and Wells Fargo at the same time. At this time the operator whom I was speaking with told me there was nothing she could do. So, I asked for a supervisor. 
I was transferred to XXXX knows who. So, this person says to me that the funds are being held. HELD? The excuse they determined was that there was a discrepancy in the signature. I replied by saying both sides of the check were signed how could there be a discrepancy and whom determines if there is a discrepancy in his signature???? They replied it was done by the computer! WHAT?? 
They proceeded to tell me that the funds that deposited would not be available until XX/XX/2023. I had already sent my mortgage payment and there would not be enough funds to cover this transaction without his deposit money. Needless to say I hung up on them. 
The next morning I was on the phone again with WF the first operator I got sounded like they just woke up or was on XXXX. So I asked to speak to his supervisor. The next person gave me the same lame excuse and gave me a case number ( XXXX ) and that it was going to be reported to the escalation department. 
I then received yet another WF email that stated We credited the deposit to your account, but some or all of the with not be available for your immediate use. NO funds were ever credited to my account. 
This is fraud! And very bad business practice. My partner deposited a check from the same bank with the same signature into our WF business account on XX/XX/2023 and it was available the next day???? I am more than furious! I want to be reimbursed for any and all fees associated with fraudulent transaction, I also want interest on those monies that WF bank is holding for NO reason. I need them to be held responsible and accountable for their actions. I and my entire family will also be pulling our accounts from this institution. 
Please advise as to next steps, Thank you in advance,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation