Consumer complaint received 2016-11-30
Company: Focused Recovery Solutions, Inc.
State: VA
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
I am a XXXX % permanently and totally XXXX XXXX with a service connected XXXX The VA is obligated to pay for my treatment if I am scene on an emergency basis at a local hospital due to XXXX symptoms. In XX/XX/2012, such was the case. The hospital intake worker for billing was informed and placed the information on the face sheet of my folder. All other service providers followed the practice and were paid by the Central Fee Basis department at XXXX except XXXX of XXXX ( Virginia ). After several months, they began sending me bills for their service on this occasion. While I notified them numerous times to file with the VA using the appropriate code and form, they ignored me and just kept trying to bill me. I returned a copy of every bill they sent me with the same instructions clearly marked in red type. They still ignored me. Recently, after XXXX years and XXXX months, I received yet another bill from them with interest charges on top of the original charges. The total is now over {$600.00}. I do not owe them XXXX red cent. They failed to follow simple and repeated instructions which would have led to payment from the XXXX. In a recent call to them I laid out the facts of the case, and XXXX, supervisor of collections admitted they had made a mistake. I asked her what they were going to do to correct it, and she simply responded, " Nothing. '' They apparently reported the debt to the XXXX major credit bureaus in XX/XX/XXXX of this year, and again in XX/XX/XXXX through their collections affiliate, XXXX Solutions. I had contacted the latter and disputed the bill, cautioning of legal action against their client if this was not straightened out. They said the did an investigation and decided to stick with the client. Thus, they become drawn in to this complaint because they did NOT do a careful investigation and proceeded to take additional action to damage my credit. Earlier this summer I had excellent credit, but it has recently been reduced to fair, and only because of this XXXX creditor 's actions. I am trying to find a house to buy with my VA loan, but the damaged credit rating will hurt that effort severely. 
My XXXX Credit Card availability of credit was reduced by my bank to the tune of {$11000.00}. I had a total of credit availability from them of {$15000.00}, and they wrote to tell me that due to the decrease in credit rating, they were cutting my total available XXXX XXXX to {$4000.00}. All of this damage is primarily the fault of XXXX XXXX of XXXX and their refusal to do the right thing. 
I have several conditions that are service connected in addition to the 100 % for my XXXX. I suffer from XXXX and interstitial cystitis and chronic pericarditis ; all of which are worsened by stress. I was hospitalized again as recently as a month ago with symptoms of cardiovascular issues. While I now personally believe that XXXX XXXX of XXXX 's actions indicate deliberate and purposeful fraud, Given the evidence of wrong doing they appear to admit to, I can afford to do little more than take them to XXXX XXXX. Any action there is not binding on either party, and I can not afford an attorney to sue them. I hope you will help me resolve this. As I have a copy from XXXX of the face sheet that outside providers use to do their billing and it clearly shows that the XXXX was supposed to be charged, I hope you can help me get them to accept responsibility for their error and stop harassing me. 
XXXX more associated matter. In a more recent incident, when I was seen at XXXX and gave clear and explicit details about billing, XXXX. refused to follow those instructions and billed my medicare instead.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief