Consumer complaint received 2020-01-03
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
In XX/XX/XXXX, I filed a complaint with the CFPB ( CFPB Complaint # XXXX ) due to XXXX XXXX XXXX XXXX incorrectly reporting a paid off vehicle to all three credit reporting agencies ). At this time TransUnion was reporting multiple derogatory items on my credit file. During this same period TransUnion was reporting my credit score as of XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, and XX/XX/XXXX - XXXX. Upon completion/resolution of ( CFPB Complaint # XXXX ) in which XXXX XXXX XXXX XXXX sent letters to TransUnion informing them of their error and the derogatory items were to be removed from my credit file. 
After the successful resolution of the XXXX XXXX XXXX XXXX incorrect information removal, TransUnion reported a " 46 '' point drop in my credit score AFTER THE ERRONIOUS, INCORRECT, AND DEROGATORY items were REMOVED as XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX, XX/XX/XXXX - XXXX and XX/XX/XXXX - XXXX. 

How could my credit score drop 46 points after having a creditor admit to incorrect information being reported for over a year corrected and all derogatory comments concerning the account removed from my credit file. This has caused us to be denied loans on two separate loans to date. It makes no sense at all that TransUnion would be reporting my score higher during the period that contained derogatory information than after the exact derogatory information was removed and kept the score below what they had been reporting prior to the removal of the derogatory information. 

I am demanding that the CFPN investigate TransUnion for deceptive trade practices and knowingly suppressing my true/accurate credit score. 

Reference CFPB Complaint # XXXX In XX/XX/XXXX we refinanced our XXXX XXXX XXXX XXXX XXXX. The original loan was with XXXX XXXX XXXX XXXX. We refinanced the loan with XXXX XXXX XXXX XXXX ( XXXX ) in XXXX Texas. XXXX called XXXX XXXX XXXX and received a payoff of the loan good till XX/XX/XXXX. XXXX issued a check in the full amount provided by XXXX XXXX XXXX on XX/XX/XXXX. XXXX XXXX XXXX did not submit the check from XXXX until XX/XX/XXXX per XXXX records. XXXX XXXX XXXX began reporting late pays on both my wife 's and my credit reports for the difference between the payoff provided thru XX/XX/XXXX and when they deposited the payoff check on XX/XX/XXXX. 

These late pays continued through XX/XX/XXXX. We only aware of this in accuracy the week of XX/XX/XXXX when working to make a major purchase. XXXX XXXX XXXX XXXX  actions are unacceptable based on their internal processing of the check. We should not have been penalized/reported late on our credit reports. This has significantly damaged our credit rating to the point that we are now unable to obtain a loan on our pending purchase. We have attempted to resolve the matter with XXXX XXXX XXXX to no avail thus far. We continue to receive stall and deflect actions from them. We now at the point of losing our option on the purchase we were attempting. Based on information provided by XXXX, the payoff amount check was issued and mailed to XXXX XXXX XXXX 8 days prior to the payoff date provided of XX/XX/XXXX. XXXX XXXX XXXX should not have reported to our credit reports due to their inability to process payments in a timely manner.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation