Consumer complaint received 2023-07-23
Company: Paypal Holdings, Inc
State: MN
Product: Money transfer, virtual currency, or money service
Sub-product: Refund anticipation check
Issue: Confusing or misleading advertising or marketing

Complaint:
I attempted to by a " XXXX XXXX XXXX. '' I made a {$890.00} transaction XX/XX/XXXX. 

I bought the computer from ( XXXX XXXX ) XXXX XXXX  XXXX XXXX XXXX 

I made the purchase through Paypal. 

PayPal normally assists with small transactions. However, if the transaction is large or a serious concern, the people within the organization become incoherent and incompetent. 

I've set the payment organization Paypal under investigation once before. 

The day my computer arrived my XXXX was dismounted from the motherboard. 

The fans didn't activate and I couldn't see any projection from the computer to the monitor. 

I contacted XXXX XXXX XXXX XXXX for instructions. 

They offered, reset the XXXX to the motherboard and make sure all RAM is set as well. 

Once the computer powered on, I went through DEVICE MANAGER to update all my drivers. 

Then, I downloaded my important software. 

I tried to utilize my XXXX XXXX and XXXX XXXX 

When I start XXXX and XXXX XXXX XXXX XXXX programs, I receive a prompt that says my XXXX is not compatible. 

XXXX and XXXX XXXX say that the XXXX is a ( XXXX ) " XXXX  feature level XXXX available. Feature level XXXX required. '' My report started immediately upon receipt of the computer. 

For months, I communicated directly with all : * XXXX XXXX XXXX XXXX XXXX XXXX Within the last 2 weeks, XXXX ( the company that is utilized to update the driver of the Graphic Cards. ) I have evidence of violations and many email and instant message communications! 

XXXX says that the XXXX XXXX ( XXXX ) is not compatible. It needs an updated graphics card driver. 

The XXXX XXXX is a XXXX XXXX XXXX. 

XXXX said that they ( XXXX ) don't support the XXXX XXXX. 

XXXX also says they stopped supporting the XXXX XXXX in XXXX, 2023 ( *XXXX XXXX XXXX XXXX FALSE ADVERTISING ) However, in attempt to Defraud ; XXXX XXXX XXXX XXXX utilizes a cover. There is a technicality regarding the non-supported driver. 

The technicality is the difference in the model XXXX. There is an authoritative XXXX XXXX vs XXXX XXXX XXXX ( XXXX XXXX XXXX ). Also, there is still a functional RTX XXXX XXXX XXXX and driver support. 

During the initial problem to retrieve a new XXXX, I requested {$500.00}. This was to replace the XXXX. 

Through Paypal, I tried to return the XXXX XXXX XXXX and asked for XXXX that is compatible with the XXXX system. 

Upon return of the non-working XXXX XXXX XXXX, XXXX XXXX XXXX XXXX sent different XXXX, same model. 

After 2 months, and being in direct contact with XXXX XXXX XXXX XXXX; through Paypal, XXXX XXXX XXXX XXXX was able to get a driver update link. 

The driver update doesn't enable the XXXX XXXX XXXX feature. 

The issue is that XXXX is unable to utilize the XXXX XXXX XXXX XXXX feature XXXX the my XXXX XXXX XXXX. 

Although, I reported to both XXXX XXXX XXXX XXXX and Paypal about the situation. Paypal has been provoking enough to cause me rageful outbursts. I believe that the offer of {$500.00} back is enough for admittance. Moreover, I think Paypal is trying to cause me to go to court about the situation. 

If Paypal is in the way, collecting as a 3rd party, I don't think court is necessary. And, if it is, Paypal is no longer necessary. 

I've contacted both XXXX XXXX XXXX XXXX and Paypal about the issue, several times. 

As a 3rd party who makes substantial funds through these transactions, I've submitted all required evidence to show False Advertising and Fraud. 

By lawXXXX XXXX XXXX XXXX XXXX  is punishable by a large fine and by existance Paypal is to uphold those laws and by policy remove the violating entity from ability to commit offence. 

Through my complaints, one of the representatives suggested, I would have my funds and they would be removed. 

After months, I found the answer from XXXX and XXXX. 

Not only has XXXX stopped supporting this particular XXXX and it's not compatible with XXXX XXXX Pro driver XXXX XXXX XXXXXXXX ; but, the XXXX utilizes a XXXX RAM while the XXXX XXXX is utilizing XXXX XXXX cards. 

NOTICE HERE : XXXX XXXX XXXX XXXX  only supports its " Certified Refurbished '' model for 3 months. They offer only a 3 month Warranty. 

After finding out XXXX XXXX XXXX XXXX  was False Advertising that there computers were not Certified Refurbished, I requested a full refund. {$890.00} with a punishment of no computer return. 

Paypal then retrieved {$500.00} instead of the full refund. 

Although I asked Paypal several times not to close my case, they kept mocking me by closing the case. 

Paypal told me they would submit the report and if I could offer them proof, XXXX XXXX XXXX XXXX  would no longer be able to utilize the Paypal system. 

Then, Paypal mocked me over and over by closing my case. I've had to be extremely threating and rageful for them to reopen the case, even after firm proof of violation. 

Paypal is aiding and assisting payments of XXXX XXXX XXXX XXXX  while XXXX XXXX XXXX XXXX is violating innocent customers.

Company response to consumer: Closed with explanation