Consumer complaint received 2023-04-17
Company: Payfare International Inc.
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
I have worked for XXXX for over a year, and i am paid daily through their XXXX program of XXXX XXXX. I have had minimal issues until the XXXX of XX/XX/2023. At this time my money began to have a hold on my funds for a day. I called and tried to address the issue wi th XXXX who told me it is an issue from an internal system update. I found this to be an odd explanation because prior to this moment if XXXX had a system update we were informed on our app that the system will be down during perious for scheduled maintenance. The next day the same issue occured when i tried to cashout my earnings. On the XXXX and XXXX the same issue occured. I was missing a payment of {$17.00}. When i called to resolve this issue the bank swore the koney was deposited to my account. Upon referring to my transaction history previously posted transactions had been moved from thursday to now show as posting on the XXXX of XXXX. I know this to be a fact because the transaction was an XXXX cash transaction which automatically takes it from my account and post it immediately and I have never had this issue once in my life. I went back and calculated all of my transaction history from the very XXXX day I ever worked for XXXX and I am still {$17.00} short which they refuse to acknowledge they tell me that it shows on their end that it has been deposited into my account. After I brought this lie to their attention I was immediately blocked from my transaction histories to where I'm not allowed to look at them in my XXXX app or in my dasher direct app. Anytime I bring up any concern like this I am told that it is an application issue and there's nothing they can do about it it's an automated system. I was asked what my test questions were so they could perceive in helping me at which point I gave my answers one answer is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was told that all 3 of these answers were incorrect because I assume the customer support agent could not read and because I said XXXXXXXX XXXX XXXX XXXX XXXXXXXX The agent stated that I got the test question wrong and blocked my account. Ive provided copies for my ID front and back along with it next to my face. When I call asking for help I'm told that the only person who can help me is the agent who blocked me and I say will please let me speak to a manager because I do not feel that it's right I feel like hes doing this out of spite I want a different person helping me because he will not unlock my account even though I'm providing him everything that he is asking me for I am told by the company that they do not have managers or an HR team to deal with anybody 's problem and that the support team members are the ones who decide whether or not your issue is worthy of even being heard half of the time they just hang up on me after hearing what my complaint is and what issue I'm having and never resolved my issue I'm losing my mind I don't know what to do I am begging and begging for help they are playing with my livelihood and I don't understand how they get to play XXXX with my money. I would give more detailed information but they have me blocked from all of my transactional history and my deposit history so I can not see it because of how they are messing with my account internally. They assure me that they're not but as soon as I raise a concern about my transaction history is the moment that I get blocked from it so something is going on and then the fact that everyone hangs up on me leaves me to believe that something is definitely going on. If they unlock my account I can provide you with any kind of information you want to show proof of what they're doing but until they unlock my account I don't have any kind of things that I can add to this to prove my case because they're doing this to me on purpose. Even if I call in right now and ask for help they're going to ask me what my last transaction was and all these different questions that deal with my transaction history and then refuse to help me because I can't tell them my transaction history because they have me blocked it's like an endless circle of we're not gon na help you and we're gon na get out of it anyway we can and you're screwed until we unblock you.

Company response to consumer: Closed with explanation