Consumer complaint received 2015-08-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
XX/XX/XXXX medical hardship, one month delinquent contacted Bank of America Home Loan Servicing ( BofA ) for repayment plan.BofA 's policy had to apply for modification. 
BofA its review, decisions, and denials engaged in unethical mortgage practices, including misrepresenting, concealing facts, making false, deceptive and misleading statements to force unaffordable modification bias due our XXXX, age, income source, and race. 
Overview -excerpts from BofA 's docs. ( see timeline for details ) Appraisals XXXX ( XXXX ) in XXXX ( XXXX ) months ( XXXX days apart ) Date MV Cost App. Dimensions Area CompsXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX 37-XXXX-XXXXXX/XX/XXXX XXXX XXXX ( age ) XXXX XXXX XXXX XXXX XXXX-XXXX*XX/XX/XXXX XXXX ( not income Irregular XXXX XXXX Producing XXXX XXXX Property ) Apr XXXX XXXX/ behalf of XXXX XXXX are ordered every 90 days while loan is in review ; second appraisal was ordered as the 90 days were approachingDenials/Appeals/NVPXXXX XX/XX/XXXX Denied/HAMP, Principal Reduction, XXXX XXXX XXXX, verified income of XXXX BofA Capitalization Modification XXXX {$2000.00} ( {$800.00} ( 68 % ) monthly increaseXXXX XX/XX/XXXX XXXX/behalf of XXXX 's XXXX eligibility criteria ... related borrowers current financial circumstances ... may increase the borrowers monthly payment due to the type of loan prior ... modification eligibility is determined based on financials information provided at time of reviewXXXX XX/XX/XXXX Appeal /Denial - bases for your appeal was correct, your loan is still not eligible for new reason ... NPVXX/XX/XXXX PC to XXXX : BofA added no interest end loan forbearance to current principal XXXX to get to proposed principal of XXXX and TPP {$2000.00}. XXXX XXXX PC from Appeals denial for NVP in error ; working with managers to re-openXXXX XX/XX/XXXX XXXX /behalf XXXX : lower payment ... or other terms are not guaranteed ... dependent on several factors, willingness and ability to make full payments ... other conditions that may be unique to each individual. ... XXXX XX/XX/XXXX we determined that an appeal review will be opened on your behalf. ... .explore home retention options including a repayment s plan ... 
XXXX XX/XX/XXXX, No longer eligible for BofA Capitalization Modification ... you are not eligible for this program, still able to apply for other loan assistance optionsXXXX XX/XX/XXXX submitting application ; process of obtaining additional from third parties, necessary to complete application and evaluate ; we are unable to provide decision at this timeXXXX XX/XX/XXXX ( XXXX ) ( 1 ) different modification program,. approved to enter into a new TPP under the following program : BofA 's Capitalization Modification Program ... new modification was ineligible for the program mentioned, your loan was already reviewed for other available modification programs ; records indicate you received a TPP offer for another modification. Because you were successful with your appeal, you are eligible for both option. 
( 2 ) Approval - Thank you for contacting us and requesting a re-evaluation of your loan for programs you were previously declined, You are approved following program BofA Capitalized ModificationPrograms you did not qualify HAMP housing more than 31 % verified as {$5500.00} ; Principal Reduction income of {$5500.00} ... considered afforded HAMP- Tier 2 gross monthly income of $ XXXX XX/XX/XXXX ( see timeline ) XX/XX/XXXX PC to Appeals- confirmed bank calculated DTI by increasing income have to re-apply ' '' XX/XX/XXXX XXXX application submitted for " out of investor guidelines non traditional moditification Point of contacts ( see timeline ) Posting of Payment ( see timeline )

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation