Consumer complaint received 2022-07-11
Company: PNC Bank N.A.
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On Thursday, XX/XX/2022, I made a purchase at a local grocery store using my XXXX Debit Card. The charge immediately appeared as a charge /debit to my checking account - as I had expected it would. Because my purchase include many large bulky and heavy items, I requested that these items purchased be delivered after XXXX PM that day. I had a previously commitment and could not be home to receive this delivery myself. I live in XXXX, XXXX XXXX XXXXXXXX, New York apartment alone and the building in which my apartment is located does not have a doorman / concierge to accept deliveries in my absence. Because my commitment took longer than anticipated, I telephoned the grocery store and requested that the delivery b made on Friday- not Thursday. On early Friday, XX/XX/2022, morning I telephoned the grocery store manager and him informed them that I unexpected had to make a number of other purchases later on Thursday and requested that my grocery store purchase be cancelled and a refund / credit in an amount equivalent to my purchase be applied to my checking account. The grocery store manage agreed to do this since all of the items were still in that store in a segregated area where deliveries are held prior to being made. None of my purchased had ever left that grocery store. For the grocery store 's convenience and to ensure accurate credit was made applied to my XXXX Debit Card in turn to my checking account, I returned to that grocery store with my purchase receipt. The grocery store manager was very prompt and cooperative and I received an immediate credit receipt for my previous purchase. But my bank, PNC Bank, did not apply the credit o my checking count despite the electronic credit being authorized by that same grocery store. In fact as of today, Monday, XX/XX/2022, XXXX PM XXXX  ET the bank, PNC Bank, still has not issue that credit to my checking account. My checking account balance shows today, Monday, XX/XX/2022, on that PNC Bank online account system as being overdrawn, when the store manager had voided the charge the previous Friday, XX/XX/2022. PNC bank is quite efficient in deducting any purchase amount from my checking account. But But PNC Bank consistently plays the " float '' against me and any store/ vendor for a cancelled item when any purchase is cancelled - even on the same day - and delays recognizing the store / vendor issued credit to my checking account despite being processed through the same electronic banking system through which a charge is immediately debited from my checking account. PNC Bank deliberately delays awarding me the timely credit received from a store / vendor for a cancelled item. Since it is the same electronic system which issues the credit that also can and does so promptly issue a charge when a purchase is made, I think that PNC Bank deliberately is holding the store 's money in its own general PNC Bank Account and playing the " float '' with these funds for its own purposes by delaying issuing the credit more promptly to my checking account. I bought this to the attention of the PNC Bank Consumer Call Center Supervisor later last Friday afternon. I requested that her manager telephone me and explain this delay in PNC Bank issuing the credit to my still-showing overdrawn checking account no later than today, Monday, XX/XX/2022 no later than XXXXXXXX PM XXXX ET. I have not yet received any call from PNC Bank. Again, since the same Federal banking electronic systems are involved when issuing a charge or issuing a credit within a very short interval between purchase and refund by the same store / vendor, I think PNC Bank is deliberately delaying crediting my checking account. No manual processing is involved. PNC Bank 's attitude in not addressing this delay is abusive and hurts my credit rating by reflect an overdraft in my checking account when there never should have been an overdraft to my checking account. Please assist me and force PNC Bank to use the identical amount of electronic processing time to issue a charge as to issuing a refund when the same store is involved and the time between the purchase charge and the purchase credit is less than 18 hours. 

I have both a copy of my electronic purchase receipt and my electronic refund receipt from this grocery store and can provide them to XXXX should that be needed. 

Thank you, XXXX XXXX XXXX ( mobile telephone number )

Company response to consumer: Closed with explanation