Consumer complaint received 2015-09-15
Company: ERC
State: GA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
To whom it may concern : XXXX previously tried to collect a debt from me regarding a breach of contract I never agreed to ; While residing at the XXXX XXXX XXXX. address I entered into a contract with XXXX that was approximately from XX/XX/XXXX and ending approximately in XX/XX/XXXX ; upon relocation to XXXX XXXX located at XXXX XXXX XXXX XXXX a 3rd party service provider at the apartment who provided an alternative service to using the dishes provided by XXXX called and modified my contract with XXXX without my consent. When I recognized that I was no longer paying XXXX the amount we had initially agreed upon I contacted XXXX and explained to them that I never agreed to the new contract in which they were billing me for and they changed my bill to the originally agreed upon price. Later when the contract I signed and agreed to came to an end I canceled my service with XXXX and they then claimed that I was under a new contract that began XX/XX/XXXX and ended XX/XX/XXXX. I was under the impression that this dispute was settled XX/XX/XXXX after having continued conversations that were supposedly recorded with XXXX, during these conversations XX/XX/XXXX they made claims that the equipment was returned but that I owed additional monies because of something related to the returned equipment-they have since changed their claim to state that I never returned the equipment to them now, both statements made by them regarding this are erroneous. In Addition, they still are making the claim that I breached contract but have since " waved '' the fee to a breach of contract and refuse to acknowledge that I was never under said contract ; I believe they have used this play on words to try and create confusion and twist the issues at hand. 

Now I 'm being told by XXXX that " On XX/XX/XXXX we adjusted the early cancelation fee from the account so I was not charged for early termination ; the balance of XXXX was for unpaid service and unreturned equipment. '' Ultimately XXXX is now claiming that I 'm being charged a fee for XX/XX/XXXX and XX/XX/XXXX bills because I did not cancel service with XXXX, this also is a lie because I canceled my service with XXXX when the original contract I agreed to ended and subsequently returned their equipment to them. Furthermore, previously claims made by XXXX regarding the bill in which they claimed I owed them money included erroneous statements that something related to the equipment they received required additional charges to me in which case I disputed and believed to be settled. 

Now over 6 years later, after XXXX XXXX XXXX has purchased XXXX, I now again am having to deal with this fiasco but the reasons in which I owe money to XXXX has now since changed and/or have been perverted in a way so that they can try and collect a debt that seemingly is being fabricated and does not coincide with their initial claims. In short they seem to change and twist their reasons regarding the supposed debt, waive fees for erroneous agreements I did not sign or verbally agree too in order to create confusion, hold me accountable for service I did not have and had previously canceled after the end of my signed agreement and now are making claims that I never returned their equipment after previously acknowledging receipt of said equipment and claiming additional charges regarding the received equipment. I feel that they should be held accountable for their actions and attempts to manipulate the situation through time, twisted wording and tactics to confuse the situation into their favor. 

Sincerely, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief