Consumer complaint received 2016-09-06
Company: WELLS FARGO & COMPANY
State: UT
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Wells Fargo placed a lien or default on my credit when they foreclosed on my home in XXXX XXXX. The foreclousure was caused by several problems, first medical bills on a XXXX grandson, XXXX daughter, divorce, and XXXX placing my home and farm on the XXXX XXXX for a new highway to be built later, they had no funds to purchase property, but they rendered it worthless with the highway alignment announcement. I had the home on the market but did not feel right saleing it without disclosing the Highway plans, those whom made offers withdrew. I found a home for my XXXX daughter and family, but my animals, mainly XXXX that I had been raising for 30 years. Its very difficult to find rental property for XXXX horses with a home, I vacated the home as Wells Fargo demanded, they had total access to start their resale process. I had to remain in the very rear of the XXXX acres trying to find a safe place to move animals, I slept outside with them, I did not dare leave them. Wells Fargo sent a Inspector for the couple weeks I remained, He checked with me a couple times a week and knew what I was trying to do. XXXX I was trying to best to find a safe place, I was in no ones way in the pasture, this was XXXX now, Wells Fargo did nothing for months with the place, anyway they put a default on my credit which I was not aware of for the rent for my animals for that couple weeks, I found out about it in XXXX XXXX when I tried to purchase another home and ground. I tried to remove the default, could not get anyone at Wells Fargo to help or even recognize it was theirs or what it was, I lost my deposit and chance for the home. In XXXX XXXX I put another offer on a home and property, same problem, Wells Fargo would not let me pay the {$700.00} or release the judgment. Thankfully I went into my local branch of Wells Fargo, XXXX Utah, A very kind Lady named XXXX in the Loan Dept took the Bull by the Horns, made 8 or 10 phone calls, several Emails and within 2 or 3 days the Attorneys for Wells Fargo called and let me know the Default was removed from my credit. Meanwhile the Management of Wells Fargo in some big office somewhere were assuring me they were working on my problem, each time I talked with XXXX they let me know what a trouble I was to them! The Judgement was settled XXXX XXXX, XXXX, I kept getting calls and letters right up to last Friday, XXXX XXXX, stating they were still working hard, this was without a doubt a LIE, The XXXX folks working with me were, XXXX XXXX and XXXX XXXX, anyway because of the delays for a month trying to clear the judgement I lost this second place I was trying to purchase. I reported all the info to you folks back in early XXXX also and you responded very quicky, thank you ( XXXX ) After all the XXXX or maybe XXXX we as Tax Payers have had to Bail out Wells Fargo dating back to XX/XX/XXXX, its a shame they treated one of those Tax Payers so poorly, this is incompetence at its very worse or just being MEAN and sending some payback, I can explain it no other way. If someone places a judgment on someone, that poor soul should have the right and opportunity to swiftly satisfy it by paying or negociating, they gave me neither option, they held my credit ransome and again it has hurt me and my animals again and again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation