Consumer complaint received 2017-10-13
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
XXXX/XXXX/XXXX, I faxed Equifax my Identity Theft Report, with copies of my identifying documents, with a list of the accounts that were opened in my name without my knowledge or permission. XXXX/XXXX/XXXX, I faxed another copy of my Identity theft report to Equifax, due to them not blocking information that was opened in my name without knowledge or permission, because they said that they could not verify my identity ( Although they did block/delete several accounts after the initial fax on XXXX/XXXX/XXXX ). XXXX/XXXX/XXXX " XXXX '' days later I r'cvd an email ( I requested notice to be sent in writing of their findings ) that my investigation was complete, but unfortunately I am unable to view the results of this investigation, because I can not answer identification questions based on items on the report that I did n't authorize to open so their system is unable to verify me. 
I have asked Equifax multiple times since XXXX to correct the information, but to no avail. I have asked to have PO Box XXXX removed from my credit report, because it does n't belong to me, they remove it and place it back the next month and ca n't tell me who is reporting it on MY credit file. There is a message on my Equifax credit file that says they verified a public record through XXXX, but upon calling XXXX I have found this to be untrue, especially since all of my credit reports and consumer credit profiles have been frozen upon my finding the identity theft, so who or are they really taking the time to properly verify accounts that consumers questions as being inaccurate? 

Equifax is in violation of my consumer rights and I advised them of this on XXXX/XXXX/XXXX, that they are treating my file as if I am asking for a dispute instead of being a victim of ID theft. Below is an excerpt of my request to them : " You are in violation of my consumer rights according to the FCRA. Please block this information from my credit report, pursuant to section XXXX of the Fair Credit Reporting Act, and send the required notifications to all furnishes of this information. 
Please do not send me documentation stating that you have verified an item only, I am requesting the name, address and telephone number, of who you contacted in order to verify the information. Please inform me with whom did you speak to? Did you write to them? Was a XXXX form used or was this through electronic automatic dispute verification? Were you able to reach them at the same address/phone number listed on my report? 
The FCRA states that you have to tell me this in XXXX days upon my request. Provide me documentation that this is my account or delete it? Please do n't provide the generic response of how you use various methods, I need to know exactly how you verified them and I am requesting that you include the full name of the person you actually spoke to regarding this matter. '' I have attached a copy of the entire letter that was sent to equifax, I also sent them each item in the letter that under the attached column for ID verification, and I was till asked to verify my identity, which is very confusing being that I sent all of the required documents.

Company response to consumer: Closed with explanation