Consumer complaint received 2022-05-18
Company: U.S. BANCORP
State: MO
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-issue: Account status incorrect

Complaint:
In XXXX of XXXX I missed a credit card payment. I received a letter from US Bank dated XX/XX/XXXX. It was a " right to cure '' letter which said that if payment was made promptly then late penalties would be waived. 

I paid the account the next day ( XX/XX/XXXX ). No waiver was added to my account. The account also reported 30 days past due. 

Under the CARES ACT SEC 4021 the " right to cure '' letter fits the definition of " accommodation '' under " any other assistance or relief. '' as it is defined : ( I ) ACCOMMODATION.The term accommodation includes an agreement to defer 1 or more payments, make a partial payment, forbear any delinquent amounts, modify a loan or contract, or any other assistance or relief granted to a consumer who is affected by the coronavirus disease XXXX ( COVID19  ) pandemic during the covered period. 


Since XXXX the account has been and remained current. 

I called US Bank card services department in XXXX to see why the waiver had not been applied. The rep I spoke with stated that they were not able to see letters mailed out. She offered me no solution. 

On XX/XX/XXXX I mailed in a XXXX challenge letter which asked that my personal information be updated to reflect consistent reporting and to update my account as PAID AS AGREED NEVER LATE. They refused and updated the account status as before. 

On XX/XX/XXXX I called US Bank again. I spoke with a rep ( XXXX ) that sated she could not view whether a letter was sent nor read the letter if one existed. I asked to speak to a manager. She connected me to XXXX who said she was a manger. XXXX then gave me all of the information about the XX/XX/XXXX letter and stated that the late fee waiver should have been applied. 

XXXX then entered the waiver manually and informed that the account would reflect the changes within 2-3 business days. 

While I am extremely grateful for the waiver the time and energy that it has taken to resolve this issue has been a nightmare. 

I have since been denied credit for my personal day to day actives. I was specifically denied a limit increase by US Bank even based on the delinquent payment which should have been removed. 

This card is secured by my own funds. I did not pay to be treated like this and get denied credit because of some bureaucratic lag. Things have been very difficult during the pandemic and financial issues just compound the problems. 


Since the date of the missed payment, the " right to cure '' letter, and payments made to keep the account current all fall under the time period set forth in the CARES ACT SEC 4021 amendment to the FCRA. Therefore I qualify for the relief that, up until XXXX helped me, was withheld illegally by simply withholding information, sowing confusion or verifying inaccurate information. The waiver should have been entered as the payment was made. The waiver qualifies the account to be updated as current per SEC 4021. 

Documents attached show the late payment was applied. That account was paid on XX/XX/XXXX for {$300.00}. 

Under the CARES ACT and FCRA this account should be reporting as current with no lates ( ii ) REPORTING.Except as provided in clause ( iii ), if a furnisher makes an accommodation with respect to 1 or more payments on a credit obligation or account of a consumer, and the consumer makes the payments or is not required to make 1 or more payments pursuant to the accommodation, the furnisher shall ( I ) report the credit obligation or account as current ; or ( II ) if the credit obligation or account was delinquent before the accommodation ( aa ) maintain the delinquent status during the period in which the accommodation is in effect ; and ( bb ) if the consumer brings the credit obligation or account current during the period described in item ( aa ), report the credit obligation or account as current.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief