Consumer complaint received 2015-06-16
Company: U.S. BANCORP
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
U.S. Bank debited a check in the amount of {$150.00} purportedly drawn on a credit union in Illinois from our business checking account for XXXX XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, in the course of reconciling our statement ending XXXX XXXX, 2015, we reported the debit to U.S. Bank. On XX/XX/XXXX, U.S. Bank issued a credit in the amount of {$150.00} " to reverse an error '' posted on XX/XX/XXXX. On XX/XX/XXXX, we received written confirmation that the credit had been issued. On XX/XX/XXXX, U.S. Bank left a telephone message from U.S. Bank that there was an error in correcting the error. Returning the call, I was told that the check was considered to be fraud. After sitting on hold for XXXX minutes, I was told the fraud department would not speak to me because I was not considered to be an authorized signer on the account ( despite the fact that I had signed thousands of checks since opening the account in XX/XX/XXXX and completing all paperwork to be an authorized signer ). I was next told that the fraud department did not consider the check to be fraud. Then I was told the bank may think the check is fraud. I also was informed that a similar credit union check in the amount of {$38.00} had been debited from our account on XX/XX/XXXX. Those funds were immediately credited back to our account on XX/XX/XXXX as a result of the telephone conversations I had that day with U.S. Bank about the XXXX foreign credit union checks. I had telephone conversations on XX/XX/XXXX with several employees of U.S. Bank about the {$150.00} debit, including with XXXX XXXX, U.S. Bank Private Client Banker. I followed up these conversations in a letter dated XX/XX/XXXX with XXXX XXXX. All of these contacts and notifications occurred within 30 days of the XX/XX/XXXX statement. 
Over the course of succeeding weeks, I was told that I was not an authorized signer on accounts XXXX XXXX XXXX, XXXX has with U.S. Bank, not the authorized signer on XXXX XXXX XXXX account, and that there was no authorized signer on other accounts we have with U.S. Bank. Of XXXX business accounts with U.S. Bank, XXXX were totally messed up in the bank 's computer system. Clearly, there were ( and presumably still are ) problems with the U.S. Bank computer system. Of nearly all of our accounts were not properly maintained by U.S. Bank, there must be XXXX of accounts similarly affected. 
On XX/XX/XXXX, we closed the XXXX XXXX XXXX XXXX checking account that had been subject to the security breach by U.S. Bank. On XX/XX/XXXX, XXXX XXXX sent me an email confirming that the account had been closed and that " a check in the amount of {$150.00} will be issued on XXXX/XXXX/15 ( XXXX business days from the date the account is closed. '' XXXX XXXX further assured me that she would follow up with the fraud department. 
On XX/XX/XXXX, I received a letter dated XX/XX/XXXX from the U.S. Bank Fraud Department informing me that the Bank will not refund the {$150.00} because the Bank was not notified within 30 days of the XX/XX/XXXX XXXX XXXX XXXX XXXX checking account statement. 
U.S. Bank 's refusal to refund the {$150.00} is not supported by the facts. U.S. Bank was notified of the debit on XX/XX/XXXX when it XXXX issued a credit to the account. U.S. Bank was also notified of the debit on XXXX XXXX and XX/XX/XXXX in telephone conversations with bank employees and in a confirming letter to XXXX XXXX, U.S. Bank Private Client Banker. All of those notifications were within 30 days of the XX/XX/XXXX XXXX XXXX XXXX XXXX checking account statement.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation