Consumer complaint received 2022-07-27
Company: Experian Information Solutions Inc.
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-issue: Didn't receive services that were advertised

Complaint:
This is So overwhelming When you guys are asking me to give specific dates for issues happening over two years. 

This in reference to XXXX services and I think pertaining to Fios home and landline but they masked It as wireless Not only did they ding my credit and steal money for me literally but they only this year when I said it or realized I was supposed to get a closure letter of the account after it was paid out in full which I never received they sent me something that looked like it was take a typewriter a year and a half later meanwhile throughout the last year and a half Ive been paying bills over $ XXXX {$300.00} for the phone line and when I finally wanted to start to use it they didnt allow me to and they said it was with somebody else I dont know that other person is but I have the bills in front of me Youll also see that I have a contract number here a letter and it says XXXX a not available which is really sketchy and the enrollment date was XX/XX/2020 when I was supposed to have canceled the account literally like two days after that because I returned the device to the store at the actual XXXX  Mall before XXXX I remember doing it and I have that receipt too and the contract is NA and it says welcome to XXXX protect home so when I was complain to them and they were telling me I owe them money and I was saying I close the account it didnt help me amending my credit I have proof here is that I had XXXX XXXX XXXX obviously because they were saying my account is still active and they should help me with that they shouldve pointed out that I have XXXX XXXX XXXX  and help me out but instead they reported me and stole money! Im XXXX XXXX right now and XXXX owes me money and I I never got anything in terms of being part of that reach and they said that they would not one thing has been given a meeting at one He will also see that I have a letter here that says I successfully poured it out my phone number from XXXX which I was so confused that point I dont even know how I port of the number out if I didnt have the account anymore but nonetheless not only did I poured it out to another carrier and it was deactivated but they keep sending me bills!!! 

And you have to tell me and you must confirm that these letters look like they were literally written on XXXX XXXX and printed on printed paper they had like the side things where you had to like peel off with the holes in them and I know this seems like Im going and losing my mind over one little thing but this is going on for years now I actually think the government and Self stole my Social Security number because XXXX last time when I had them three years ago but I left and went away to other carriers and then back to them but thats it I still have the Sim card to one of my phone numbers and I put it in my device and I called XXXX and they said that I wasnt authorized to access certain information on that account even though I still had the Sim card and I was putting it in one of the same devices I had when I had that Sim card and then I said oh what do you mean what do you do I have to call it my business they said oh and then they said oh you have to call ICE I was picturing ice cubes what they meant was international immigration services I never even heard that how in the world or my phone numbers are certainly going to the state of New York and immigration services somebody within the system went rogue and Im going to expose It

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation