Consumer complaint received 2017-07-01
Company: AMERICAN EXPRESS COMPANY
State: GU
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Confusing or missing disclosures

Complaint:
Petition Dear Lord, Please help us, with these people working in your office for their support especially, The CFPB to protect our personal information and please give the person the power and authority to release our personal financial statement and deposit our money in the XXXX XXXX XXXX XXXX XXXX XXXX account at XXXX XXXX XXXX or in my wife 's personal account at XXXX XXXX XXXX. <P/>Affidavit I am so worried and confusing about my personal documents, I sent to XXXX to solved my credit issue with American Express Bank in XXXX XXXX XXXX UT. My documents I sent, 1.the Loan application with XXXX XXXX XXXX here on Guam. including the violation discovered with four digit last digit of our social security number was incorrect in our loan application, Report number I received ( XXXX ) .I and my wife XXXX XXXX.2 . My Bank Statement with my account number.3 copy of my social security and copy of my passport. and my letter I request XXXX to contact American Express about this credit issue. when I received my latest up to date report number XXXX Dated XX/XX/XXXX XXXX report to the others XXXX, and XXXX the last four digit of my social security is incorrect. When I called the CFPB last Thursday night Guam time, I filed complaint because this is serious mistake. I reviewed my documents and the date the projected completion date XX/XX/XXXX. and I told the lady that we still in XXXX. after, I filed a new complaint, I wrote down the complaint number. then view minutes later, I called the American Express Bank, I only talked to automated phone, I enter my social security number, then follow the direction, and then I spoke to the customer representative, I gave him the Legacy reference number the CFPB sent me and the person told me, they do n't have that legacy number on their computer file. I gave him the name of the person sent me the letter the American Express Advocate Group name XXXX XXXX. he told me, he is going to transfer me. when he transfer me I expect to speak to the person sent me the letter but he send me to the person to open a new account. I told the person, I place a fraud alert, he then told me to called back two ours later, I told him ok, I will. after that I called the OCC to report that XXXX put the wrong for last digit of my social security on my latest report. The person I spoke to her name is XXXX according to what she told me. then few minutes later, I called XXXX about the mistake and the person transfer me to the consumer finance, I spoke to the person, told him the mistake, that XXXX sent me letter and put the wrong for digit of my social security number, he asked me, question about my social security number, date of birth, and I gave him the corrected social security number. I also told him about my wife 's social security number they XXXX might also include her in this situation. I also told him to inform XXXX, and XXXX about this matter. he asked me, my wife 's social security number two times, he told me to repeat one more time and told him. he also asked me my wife 's Residential Address. I told him, XXXX XXXX XXXX XXXX XXXX XXXX, Guam XXXX he then asked me if my wife lives here for the past two years. I told him yes. <P/>Thank you, Sincerely yours, XXXX XXXX

Company response to consumer: Closed with explanation