Consumer complaint received 2020-05-09
Company: Paypal Holdings, Inc
State: NV
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Money was not available when promised

Complaint:
PayPal closer my account Ive had open for over a year & they held on to my funds for over 180 days without any options to withdrawal money that wasnt theres too hold. 
My employer lives out of state and therefore we used paypal as an easy money transferring option. Well I was a victim of identity theft years ago and have filed all proper reports with the FTC identity theft local police etc. 
My employer and I had many verified transactions back and forth but recently in XX/XX/2020, PayPal decides to freeze my account after my employer sent me my {$600.00} paycheck. Needless Im a single mother of XXXX little boys so I called to find out what the deal was. PayPal told me I needed to fix issues in another account I had never heard of! It was a fraudulent account created from the theft of my identity. So after contacting all the right paypal consumer channels I reported this newly learned account as fraud and notified them of the identity theft etc. they would not do anything. It took a month to get on the line with a supervisor whom told me if I uploaded the identity theft reports that I would be able to withdrawal my funds within 72hours. So I went the site he advised at paypal.com/ whatever and uploaded all requested documents dispute being apprehensive to provide my personal information bc of the previous theft. PayPal didnt care.. 
after 3 days I recieved an email from paypal stating my account was now closed and ny remaining funds would be held for 180 days! 
Mind you this whole process had already taken over a month & I was waiting on withdrawal if funds that were rightfully mine that were being held bc of a fraudulent account that I had no knowledge of and gave all information requested and had previously verified all transactions and paypal even verified the funds from my employer! They were messing with me and my money and have caused me a great deal of complications and hardship. There was one dispute opened at this time as well and the dispute was awarded in my favor. But if I couldnt access my own money or withdrawal it how can paypal just take money from my account or hold or freeze funds that have already been verified? My funds are still in the 180 day waiting period since my account closed in XXXX! I have yet to recieve my paycheck which is the remaining {$700.00} from my account & it is now XX/XX/2020. I have names of all the employees I spoke with including the supervisor that said Id have my funds within 72hours and then closed my account and put a 180 day hold on my funds. They are awful company and when I legally requested for them to close that fraudulent account they blatantly refused & I gave them all verified documents and reports showing it was fraudulent! I would never open another PayPal account again nor will I advise anyone I know to do business with these scammmers all they do is take your money and try to get you to jump through all these impossible hoops when they know they are going to keep your money! On top of it all the customer service is outsourced internationally so you can hardly understand a word their telecommunications team is trying to say & their customer service is below par as I was hung up on 3 times after being put on hold for hours at a time.

Company response to consumer: Closed with non-monetary relief