Consumer complaint received 2018-03-03
Company: JPMORGAN CHASE & CO.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
J.P. Morgan Chase Bank and NA subsidiary J.P. Morgan Mortgage Acquisition Corp XXXX XXXX XXXX XXXX XXXX, authorized agent for J.P. Morgan Mortgage Acquisition Corp. 

XXXX XXXX XXXX, XXXX ( XXXX ) made an egregious error while acting as Authorized Agent for J.P. Morgan Mortgage Acquisition Corp. while servicing a primary residential loan for XXXX XXXX and XXXX XXXX ( XXXX ). 
XXXX missed a contractually required payment change from the 10-year interest only payment to an interest and principle payment schedule required to be set at the current interest rate at the 10-year maturation point. 
XXXX missed this contractually required change by an estimated 6 months, setting the principle and interest payment at an interest rate that had risen to a rate above the rate available to XXXX 6 months previous. 
Upon realization of this error by both XXXX and XXXX, and after XXXX researching the remediation plan, a XXXX representative advised XXXX that a Loan Modification would be immediately initiated to correct the XXXX error, and that XXXX needed to continue to make the interest only payment, as the principle and interest payment under scrutiny was not correct. 
While under full compliance with all Loan Modification requests for information, XXXX continued to repeat already complied to requests of XXXX over and over again, claiming information submitted did not provide the information being requested, when in fact the XXXX reviewers proved to be very illiterate in reading comprehension. All repeated requests proved to only be a stalling tactic to harass XXXX, while XXXX attorney repeatedly explained to XXXX that information being provided by XXXX is 100 % exactly what they asked for. The XXXX representatives were clearly avoiding, misrepresenting requests, and were obviously not able to comprehend plain English under some very strange tactic to stall and harass XXXX. 
Under no advanced warning and under no notification to XXXX or XXXX attorney, XXXX stopped the Loan Modificationin other words just cancelled it. XXXX and XXXX attorney asked for explanation and no explanation was provided, and communication on the subject was extremely tedious. 
XXXX filed a formal complaint with the CFPB and the response provided by XXXX was nothing more than a flooding of paperwork with false assumptions and excuses to imply that XXXX and XXXX attorney failed to provide documentation in a timely manner. All of which was a 100 % fabrication and complete mischaracterization of facts. Although XXXX representatives used the lying tactic to cover their unethical practices, XXXX agreed to reinstate the Loan Modification, and the process was finally completed very quickly for XXXX. 
In the XXXX original complaint filed with the CFPB, the satisfaction of the complaint required the undoing or repair of the fraudulent credit reporting during the period of the Loan Modification Process. 
XXXX and XXXX attorney under full cooperation and compliance during the Loan modification process were advised by XXXX representative to continue to make the last known legally correct monthly payment. This payment being the interest only payment was provided every month on time, and as agreed, to XXXX by means of XXXX XXXX XXXX XXXX XXXX bill payment system. Without explanation from the XXXX representatives advising XXXX and XXXX attorney, XXXX returned every check except one to  XXXX attorney. 
Confused by this action, XXXX attorney attempted to get reasoning and explanations for the returned on-time payments. No explanations were provided other than the excuse of another XXXX department handling and not knowing the situation. XXXX was assured by a XXXX representative that it was nothing to be concerned withto continue to make the payments, and the issue with the credit would be easily fixed once the Loan Modification was finalized. 
This is proving to be false as XXXX has continued to harm XXXX credit by not correcting the XXXX fraudulent credit reporting. XXXX filed an additional complaint with the CFPB for the separate issue of the fraudulent credit reporting, and XXXX has simply refused to respond. XXXX has claimed that they have already addressed the complaint in the original CFPB filing by XXXX which is not true. XXXX provided in the original complaint that satisfaction of the original CFPB complaint would be to complete the Loan Modification and correct the errors reported to credit bureaus. They have refused to address or correct the fraudulent credit reporting. 
XXXX has attempted to go through the credit reporting bureaus for remediation and XXXX has not cooperated. 
XXXX attorney has attempted to go through XXXX directly under formal legal correspondence, and XXXX has refused to respond to XXXX attorney. 
XXXX has recently filed a formal complaint with the California Attorney General and the Florida Attorney General against XXXX on XX/XX/2018.

Company response to consumer: Closed with explanation