Consumer complaint received 2019-11-22
Company: Selene Finance LP
State: OR
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Dear Representative, I am writing this letter to your office in order to open an official complaint and investigation in the improper foreclosure proceedings levied by Selene Finance on behalf of the investor backing the note on my mortgage at the above property address. 
For approximately three years, I have tried to sell this property. Unfortunately, the company I have worked for 37 years was recently sold and as a result my income was reduced by more than 30 %. Initially, I tried to maintain the payments on the property but in the end I simply could not. 
There are five compelling reasons why I believe I am being improperly treated in this case and I am subject to a foreclosure on XX/XX/2019. The first of these are the fact that I have tried to do the right thing for more than 30 months and I have never been notified by Selene Finance that there were alternatives to foreclosure. It was not until my agent, XXXX XXXX, notified me that there was a notice on my door did I realize that an actual foreclosure date had been set. My understanding is that the Consumer Finance Protection Bureau set guidelines for servicing companies to adhere to regarding foreclosure alternatives. However, in this case these options were never discussed or presented to me. Selene Finance was aware of my situation and inability to pay and they have had my correct mailing address all along, so why did they not notify me? 
In addition, Selene Finance finally sent me a notice in the mail demanding that I respond by XX/XX/2019, which I already have, yet there is a foreclosure already set for XX/XX/2019. Why in the world would they do this? The answer may have something to do with the fact that the XXXX XXXX  XXXX  of Texas rates them as a D- and they have determined that Selene Finance has a pattern of complaints. This is indicative of mismanagement, if not outright dereliction of duty to their customers. In fact, they originally notified my agent that on XX/XX/2019 a decision to deny the short sale was made because the documents were not received with 60 days of the foreclosure, however, the CFPB guidelines are 37 days and the packet was submitted prior to that deadline. That notwithstanding, the guidelines were set to protect the consumer from servicing companies and not as a shield for those same companies to hide behind. 
To reiterate, the five facts are as follows : 1. I have tried to sell the property for more than 30 months. 2. Selene Finance failed to notify me of preforeclosure alternatives. 3. To date, NO options to avoid foreclosure have been reviewed, discussed, or attempted by Selene Finance. 4. I was never notified via phone, email or mail of any workout options until I received the most recent letter demanding a response AFTER the foreclosure date. 5. My situation is not unique and there is a pattern of mismanagement regarding Selene Finances handling of complaints. 
My request is simple. In Oregon, it is free for the foreclosure to be postponed up to three times at the request of the beneficiary. I am requesting that the foreclosure sale date of XX/XX/2019 be postponed for sufficient time to review the short sale option. I have complied with all requests for information and should further information be required of me, I am more than willing to promptly supply any information required. After almost 3 years we finally have an offer on the property and I do not want a foreclosure on my record when I have tried to do everything possible to avoid one.

Company response to consumer: Closed with explanation