Consumer complaint received 2022-01-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
1. Bank of America Charged unnecessary fees and stole over {$600.00} from my business account I go into bank and manager prints my statements and they are different from the statement I have on my mobile app. I showed him on camera how my money from the company he works for stole my money and He told me to close my account & get a new bank so I went to another Bank of America and tried to get answers from them they printed out my statements and they were different from the statements the other Bank of America printed out for me and different from the statements I have on the mobile app. And no one at the bank could figure out where my money went. I figured someone is using magic because when looking at my statements they changed right before my eyes. The statements are read going up dates 1 up to 2 they changed as I were looking at them to going down and they were all scattered around so I will be confused. I guess the magic person were looking at me somehow as I were trying to figure out the statements and find out where it went wrong so they used magic to throw me off. 
2. XXXX bank Missing money in my business account resulted in bank closing account 3. XXXX Money transferred into XXXX  account each week, XXXX closed my account for no reason and told me funds were never recieved into account but took the money from my debit card 4. XXXX investment account Took money from my debit card each week but when I log into my account it says I have no money in account 5. XXXX XXXX XXXX ( IRA ) Invested {$50.00} to account I let it sit for XXXX weeks I were low on funds and pulled out {$20.00} and all {$50.00} went missing next business day. Funds were never seen again. And I call bank they told me something went wrong with my bank and the funds never cleared. But I had {$1100.00} in my account time of purchase. My bank statement were changed. Because before I bought the ( Ira ) I transferred {$9.00} to account to upgrade my bank plan to join the ( XXXX XXXX  ) then I decided to get the Ira 15 minutes later after sending {$9.00} to account for upgrade. My transfer in other bank account institutions has been changed from {$50.00} sent to aspiration account to {$50.00} sent to saving account in other bank. 
6. XXXX XXXX XXXX XXXX Wanted refund on account i no longer were interested in making these payments. I called guy told me the {$49.00} & {$49.00} that I made to the credit builder account will be deposited back into my bank account after a 1-5 days I still yet to recover these funds. And I email after 5 days and I get told in email my funds were never in the credit builder account she told me theyre company put the money into my account so I dont get anything back. Lies! 
7. XXXX XXXX investment account I put in {$190.00} and it were all gone in one day! If it is XXXX idk why am I losing money that fast. 
8. XXXX XXXX XXXX account I closed account wanted refund But told me no funds were ever deposited into account. Lies!! 
9.XXXX investment account I put in {$200.00} it were all gone in 3 days. I took the rest of it out and sent it to my bank account but it were never received into my bank. 
10. XXXX XXXX investment account Never put any money into it but the company decided I were not up to standard to theyre liking for me to have an account and decided to close it for me. 
11. XXXX music distribution I have yet to receive my music mechanical royalties and it has been over XXXX. My XXXX account says I only have XXXX plays in total but XXXX alone XXXX I have over XXXX streams. If XXXX is known for winging out fake plays they wouldnt had told me I had XXXX streams in one month. My plays are being tampered with from XXXX and someone else is collecting my money. Because XXXX doesnt even respond to my calls or emails anymore. 
12. XXXX XXXX XXXX Takes money daily and monthly. But it keeps saying I have no money in account I get emails saying money just went to your XXXX XXXX. 
13. Social security office I received only {$700.00} for nearly 6 years of my ssi. In XXXX I recieved ssa total of {$950.00} and each year it is supposed to go up because of the cost of living. Each year it went down so much that I lived in my car XXXX years because I couldnt pay rent anywhere. I went through so much while living in my car all those years. I call to get food stamps I didnt qualify because I get to much money from the state and I dont work. They lady from XXXX told me Ive been getting $ 2000 monthly since XXXX these are the benifits she told me I am getting SSD- {$770.00} SSP- {$300.00} SSI- {$840.00} But on all of my letters from social security office they tellin me I get a different amount. So I did the math & I am missing nearly {$130000.00} from the social security office. 
14. I am paying for another XXXX & phone line on my XXXX XXXX XXXX  account when I only got one line at purchase.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation