Consumer complaint received 2016-09-17
Company: JPMORGAN CHASE & CO.
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
This all began when the mortgage industry crashed in XX/XX/XXXX. We had a Heloc from Chase and were paying on it on time. After the crash XX/XX/XXXX I was paying the payment to Chase on time, by hook or crook. In XX/XX/XXXX Chace suspended my Heloc and I was not able to use it anymore. ( I think this was illegal. ) We were not able to make payments to anyone including Chase. We were being hounded by everyone, so we declared Chapter XXXX Bankruptcy, which later turned into Chapter XXXX. We were discharged in XX/XX/XXXX. After several months Chase would call and ask us what we were going to do with our loan? I would bring up the fact that we did not have to make payments. They would go away and then call back in 6 months and ask the same questions. They ended up filing for foreclosure XX/XX/XXXX. We tried to get approved for a modification that ended up taking almost 10 months and the payment plan that we had to agree to would have cost us dearly, so we declined their offer. They again tried to foreclose and we went to court and asked for county court mediation and the 5 times that we were to meet, Chase was never ready to negotiate with us, our attorney and their lawyer. They ended up charging us {$650.00} for this farce. We then tried to get approved for modification again with Chase and it literally took 15 months and we were not approved because of DTI. I asked if they would accept a discounted offer and they told me to fax it to them, which I did. I offered {$75000.00} on a P & I payoff of {$120000.00} and I called them after 3 months and asked about my offer and they told me that we do not accept offers anymore? In speaking with their workout dept, one of their employees told me that Chase would never accept a dime less that full payoff because We had too much equity? Chase has the HELOC as a second mortgage. We currently owe less than {$9000.00} on our XXXX mtg that we have never been late on. XX/XX/XXXX they again went back to the courts and asked to continue the foreclosure. We went to court and asked 1 more time for Modification. We were denied any help what soever because we went past the draw down period on our Heloc, ( 15 years ) and now we would have to pay back all money owed in the next 9 years and our debt ratio would not work. We asked for and got a reinstatement figure from Chase and in the figure was a figure for Corproate advances. I asked the attorney for Chase and I asked Chase for a breakdown of the corporate advances and it took them four months to mail this information to us, while we are waiting for the courts to postpone the forclosure hearing. During that 4 months, we were back in court and we told the judge that they had not complied by giving us the breakdown of corporate advances. He told their atty to schedule a phone meeting with us, their atty and Chase rep ( one that could make Financial decisions for Chase ) before the next scheduled hearing ( 60 Days away ). Through all of this, we borrowed {$89000.00} from friends and family and had in the bank waiting for this to happen. 2 months later we were back in court and we did not have the conference call that the Judge said was necessary, so he said that we were to have the conference the next day per their atty. The judge actually let them get away with it. We had the meeting and I started to ask questions about the figures for the corporate advances and the atty for Chase did not even have the figures in front of her and the so-called Manager for Chase did not have a Title, he was another Customer service specialist. Their atty for Chase wanted me to email her those figures so she could see what I was talking about? On XX/XX/XXXX we fedexed the reinstatement fee to Chase. We never heard a word from Chase that they received the $ XXXX In an email from Chase after all of the court proceedings were over, they asked us to fill out a survey. I ripped into them saying that they did not do enough to help an

Company response to consumer: Closed with explanation