Consumer complaint received 2022-10-03
Company: SN SERVICING CORPORATION
State: ND
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
We are in a foreclosure situation that is completely avoidable because of SN Servicing. Due to Covid 19 my hours and income were slashed and my wife 's job had to close and she went on unemployment. We had never missed a mortgage payment in over 20 years but the pandemic and my wife 's bout with XXXX XXXX the previous year put us in trouble. Our mortgage loan had been sold from XXXX to SN Servicing and when we started struggling financially we contacted them to ask if they had any programs to help us because of Covid. They told us no, they had no programs and we just had to try to keep up. When we would miss a payment and would call or email to ask for help they would solicit a double or triple payment to get caught up. After months of this we were too far behind for them to accept payments and at that point XXXX XXXX at SN Servicing told us we could apply for a loan modification in spring 2021. We were slowly getting back on our feet and hoped for the best.

We received a letter from SN on XX/XX/2021 informing us that we had been approved for a trial modification plan, with the caveat that we needed to make a good faith payment of {$7400.00} no later than XX/XX/XXXX and the first mortgage payment of {$2600.00} was due the next day. The offer letter received told us that we needed to pay over {$10000.00} to SN Servicing within 20 days or the approval would be cancelled. Although we were pleased to receive an offer, it was not possible to come up with that type of money on that short of notice in the middle of a pandemic. We contacted XXXX XXXX and asked if we could break the down payment into 2 or XXXX payments and she said absolutely not. We tried to talk to a supervisor or reason with any employees at SN Servicing to discuss fair and reasonable options and ran into a brick wall. They told us it was all or nothing. It did not matter that the window for the good faith payment was short, it did not matter that the term offered was for 20 years ( our loan is a 30 year loan ) it did not matter that we were still negatively impacted by Covid, it did not matter that the government had provided funds for SN Servicing to access to help us by offering a forbearance, all that mattered was the greed of SN Servicing and XXXX XXXX  XXXX XXXX XXXX. This did not seem like a modification, it seemed like a shakedown. We wired a {$3000.00} payment to SN in hopes they would see we were serious and work with us, but they just took the money and stopped communicating with us ( we don't believe they ever applied the funds to our loan ). We researched the licensing for SN Servicing in our home state of North Dakota and were shocked to discover that they are licensed as a " collection agency '' not a mortgage servicer. This may explain why they failed to ever send us mortgage statements after they took over our loan. It is also suspicious because we were not delinquent on the loan when SN Servicing took over. We are receiving letters from the SN Servicing Attorney telling us we are in foreclosure and they are going to sell our house. We had the money to pay them back then if they would have been reasonable and we have the money to pay them now, we just can't pay all of the late payments, legal fees, junk fees and interest in one lump payment to them. SN Servicing refuses to talk to us and has blocked our phone calls and emails and denied us access to our online account. All we get are threatening letters from the foreclosure attorney who says the only way to fix this is pay all the past due amount. We think SN Servicing is purposely denying us access to homeowner assistance programs that we should be reviewed for, quite possibly since they are a collection agency who is looking to cash in on our house. In the last year our financial situation has significantly improved and we want to be reviewed for all homeowner assistance options and want you to investigate SN Servicing and XXXX XXXX  XXXX XXXX XXXX.

Company response to consumer: Closed with explanation