Consumer complaint received 2015-11-11
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
I have been trying to dispute information with transunion for more than 3 months. I have sent letters without any feedback and I have tried to process disputes over the web, but was denied, I even gave up for two months to see what would happened, and exactly as I thought nothing did, Finally I got frustrated and called again. I called and was transferred at least 6 times to different representatives. Each time I 'm told I must speak to someone in the special fraud department. As you can imagine I became very alarmed, but could n't get any help or any answers. Each representative required the same information my name social security number, date of birth and address. I was very upset to continue to provide my personal and confidential information to each of these employees but i wanted to get the matter resolved. Finally i was told i would be transferred to the final department and that they would most certainly be able to help me. The call went to voice mail. I got a call the next day at XXXX, I was at work. The caller, who failed to identify herself advised that I can call back and speak to any rep and that they would be able to help me. That was n't true once again I was transferred 4-5 more times until I got to XXXX. I explained to XXXX that I wanted the information on the XXXX XXXX account that says i was disputing the card to be removed, that I had previously request in XXXX 2015 that the fraud alert be removed from my credit file and that I had inquires on my credit report I did n't authorized and should be there.. i explained that was XXXX the reason I put these alerts on my account in the 1st place. XXXX then advised that she could remove the AID from the XXXX XXXX account and can remove the fraud complaint but for the inquires I would have to contact the different companies provide them my personal information so that they can write me a letter that I can then send to Transunion to remove the inquires. I advised I do n't want to provide the creditors my details that they should n't be there in the 1st place. That I had requested that my account be protected and Transunion failed to follow through. I requested that the inquires XXXX ( XXXX inquries ), XXXX Bank, XXXX XXXX, and XXXX mortgage. XXXX advised that she would not issue the investiagtion that that the information she provided was my only option. I explained no other creditor has requested this process to which there was no response. I advised I would file a dispute to which she replied ok. This process is unfair and i feel the actions of this company is punitive. They wont allow web access to my report and the fact that some special fraud department is the only department that can help me,, all though they dont seems to be some type of payback because i filed a complaint against transunion before. This is clearly a poorly run company and I am very concerned that this is XXXX the only XXXX companies that is in charge of keeping my files safe and up to date.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation