Consumer complaint received 2022-07-02
Company: Central Mortgage Funding, LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
This all started in XXXX when I attempted to refinance with central mortgage funding LLC but we had multiple issues within the two months it took to close. The rep initially promised a lower rate than we were getting with our current lender. It turned out my score was just under what was needed so he stated I could remove my name from a card I was the joint owner on and that would move my score up. So, I did this and it did not work. He then stated I would need to put {$700.00} on the card I just took my name off of in order to move the credit score. When I stated that was not an option, because who has {$700.00} sitting in the bank and needs a refi anyway, he stated that the credit bureau had that account under investigation and we would have to go a different way to get the loan. 
Over the next month, we signed paperwork to start the process, which I thought was strange because I had refinanced before and only signed one set of paperwork at the end. The rep assured me this was just their process. I continued to ask questions regarding the total monthly payment and expressed concern over the bill continuing to be raised. He stated that based on the interest rate and the low score it was just part of the process. Two months in I was persistent in getting the final numbers before closing and was informed he would call the day before and go over all the paperwork. HE NEVER CALLED. The final paperwork was due to be signed and we were told at the table what the payment would be. It was on the high end but as long as we were getting the cashback we expected it would be fine. We signed and were told a couple of pages were missing but if they needed us to sign them they would call. We never got a call so we waited the expected three days for the cash to be deposited. The days went by and we started calling the rep asking what was going on. He said it's based in California so it may take an extra day or two to hit the account. By the end of the week if finally does end up in the account but we were {$5000.00} short of what we asked for. When I spoke with the rep he stated it was an oversight and nothing could be done since it was past the three days but in six months if we refi with them again we won't pay closing costs. When I explained that is not okay and this needs to be fixed, he sent me to the branch manager who again reiterated that since we are past the three days they can not do anything to correct their mistake, even though the original paperwork clearly showed the intent to have the additional funds pulled from the refinanced loan. 
This has been the absolute worst experience I have ever had with a company. I am now having to refinance the refinanced loan with the original company, which means double closing costs on what we originally wanted, just to get away from this company. DO NOT USE THIS COMPANY. They will swindle you out of your money and attempt to blame you for allowing it to happen.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation