Consumer complaint received 2016-07-17
Company: CURO Intermediate Holdings
State: NV
Product: Payday loan
Issue: Received a loan I didn't apply for

Complaint:
On XXXX XXXX, I applied for a {$270.00} loan from Rapid Cash ( Speedy Cash ). It was approved and the confirmation stated that funds would be deposited in my bank account early the next morning, XXXX XXXX. I meant to check at work but I became extremely busy. Since I do not have Internet access at home, I visited the local library to check my bank account. The bank showed that I was overdrawn and no deposit. I visited the website and checked the funding date. It was after XXXX. PST and it still stated that funds would be deposited Thursday, XXXX XXXX. There was a link to change the funding option. I debated this option and since I did not want to incur a return or overdraft charge with my bank, I changed the funding option to " pick up at store '' but sent a message to the company telling them of my annoyance with the situation. 
Thoroughly annoyed at having to take this extra step to get the money I needed, I left the library at XXXX and ran up to the XXXX XXXX store to pick up my money. I explained the situation to the staff, gave them the confirmation number I had received from the website and then waited. I asked if I could put part of the money on my existing loan balance of {$87.00} then they asked if I wanted to take out another loan. I said no, all I wanted to do was get the money that was supposed to be put in my bank account this morning but was n't and that I was going to use a portion of the {$270.00} on the {$87.00} existing loan. They said that I could n't do that. I said never mind. I can do it online at another time. I just wanted the money and I wanted if before my bus came because I would have to wait another half-hour for the next one. I was also concerned about defraying the overdraft charge because the funds were not in my account when promised. 
I deposited the funds they gave me that night, XXXX XXXX, and kept in mind that they had told me there was a hold on a portion of the funds. I figured that when it cleared, I would be able to pay a portion of the existing loan. I called to check my bank account and since I had an automatic payment of {$120.00}, I did n't think anything was wrong. My bank also made a few automatic withdrawals to cover fees on another account so I could n't tell that anything was wrong. I was going to go to the library after work on Friday XXXX XXXX but it was XXXX that day and my bus was late. The heat was getting to me so I went straight home. 
I went to the library on Saturday, XXXX XXXX to make a payment on the {$87.00} loan with Rapid Cash. It was then that I found that I had another {$200.00} loan on my account with a due date of XXXX XXXX. I changed the due date of both loans to reflect XXXX XXXX and XXXX XXXX respectively so that I would n't get an automatic withdrawal for the full amount because I need to make a rent payment. I sent them a note explaining that I could n't pay {$400.00} on that date because I needed to make a {$300.00} payment on my rent or else I would be homeless. I also need to make a XXXX dollar payment on my electric and I have some other bills to pay. 
My issue is this : I did n't ask for a second loan. I thought the money I got on the night of XX/XX/XXXX was the money from the loan I applied for. After all, when asked if I wanted another loan I said no. I wanted the money that was supposed to be deposited in my account this morning which was not. One of the clerks said she would make a note of the confusion. I did n't get either of their names, they were not wearing them or they were not visible and I was in a hurry. 
I will pay back the money but I would like some leniency on the part of Rapid Cash because I had not intended to take that second {$200.00} loan. I had only wanted the money that I had initially applied for. The error was clearly not on my part. The money was not there when it should have been. I also do not feel that I should pay any fees.

Company response to consumer: Closed with explanation