Consumer complaint received 2016-10-24
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IN
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
In XXXX of XXXX I had fraudulent activity go through my account with Bank of America I reported the fraud and got an internet claims number but was unable to file claim on the checks that were in my account as they had not posted yet unbeknownst to me Bank of America and XXXX XXXX violated my privacy by going into my account without informing me of them doing so and closing all accounts both personal and business affected and unaffected they also reported me XXXX early warning as someone who has been tried and convicted of defrauding the bank in XXXX of XXXX I was made aware that I was being investigated for fraud buy a detective XXXX XXXX of the XXXX XXXX XXXX XXXX Department I was also informed at that time that the XXXX XXXX XXXX XXXX Department and the XXXX Indiana Police Department we 're looking for me regarding this matter it was not until XXXX XXXX that I learned of the officers and of the investigation and charges being brought up against me stemming from the accusation from Bank of America and XXXX in XXXX of XXXX when I reported the fraud Bank of America and the XXXX department did nothing to help me resolve this matter they threw their customer under the bus and did nothing when I learned of the reporting to early warning I wrote a letter to Bank of America asking them to remove me from the early warning as the reporting is wrong Bank of Americas rebuttal statement was more toward severing the banking relationship between myself and Bank of America however no mention of the officers or the municipalities or the investigation was even entered into these notes since that time I have worked closely with all three municipalities and have shown them proof that I did not do a Bank of America 's XXXX has accused me of to this day Bank of America and the XXXX department has refused to respond to all three municipalities including the lead investigating XXXX detective XXXX XXXX from the XXXX XXXX XXXX XXXX Department as well as detective XXXX rats of the XXXX Indiana Police Department both detectives have informed me that they have tried numerous times to get Bank of America to respond so that Bank of America can be informed that I have been cleared of any wrongdoing I have asked Bank of America to modify or remove their negative reporting to early warning as I have not committed any type of fraud and I do not wish to ever have any type of banking relationship with Bank of America or its affiliates I have provided proof beyond a shadow of a doubt that I did not do what there Bank of Americas XXXX has accused me of therefore I feel they should remove the negative reporting to early warning and or modify it so that my other bank can open up accounts for both my business and my personal also I am requesting that Bank of America and XXXX XXXX respond to the officers and the municipalities so that they can assist me further in my identity theft proceedings and keep assisting me to clear my name of the wrong doing which was caused by the negligence and gross misconduct Bank of America and their XXXX team

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation