Consumer complaint received 2023-04-11
Company: Block, Inc.
State: TX
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Other service problem

Complaint:
A Law Firm Filed A Ucc Lien on a Company That Has Been Closed, Via Articles Of Dissolution In Wisconsin, The Law Firm That Placed The Lien Will Not Respond To My Request To Send A Letter Of Release To Block/Square, Who In XXXX Owns Cash App, ,I Have Sent Them Several Emails Asking That They Please Send This Letter To Release My Personal Account, Because M y Business Is Closed And That They Have Been Included IN My Bankruptcy Case, For A Business Loan That I Personally Guaranteed, For My Business, I Have Sent Them Those Documents Of Dissolution And Discharge Letter From The Wisconsin Courts, They Have Frozen My Personal Account And Refuse To Remove The Lien That Is On My Old Business Account, That Has Not Been Able To Send Or Receive Any Money That Is Not Connected To The Business That Is No Longer In Operation XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX XXXX  XXXX XXXX XXXX : XXXX Block Civil Process Please note that on XX/XX/XXXX, Square, Inc. changed its name to Block , Inc . 
XXXX We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice. 

What does this mean for my Cash App account? 
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency. 

What happens next? 
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.

2. A court order or other documentation that authorizes us to release the hold on the account.

What do I do to resolve this? 
UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account.

Heres the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX XXXX : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc . 

ref : XXXX : ref XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX to Cash XXXX XXXX XXXX  Not Respond to my Request To Lift The Lien on my Personal Account, The Business is Closed, And Has been Closed, Tell me how can they Keep trying to informed Something that is No Longer in Oprations On Tue, XX/XX/XXXX, XXXX PM Cash Support XXXX wrote : Hi XXXX, We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice. 

What does this mean for my Cash App account? 
A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency. 

What happens next? 
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.

2. A court order or other documentation that authorizes us to release the hold on the account.

What do I do to resolve this?

UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account. 

XXXX the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX T : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc . 

ref : XXXX : ref XXXX XXXX XXXX XXXX Attachments XX/XX/XXXX, XXXX to Cash On Tue, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX Not Respond to my Request To Lift The Lien on my Personal Account, The Business is Closed, And Has been Closed, Tell me how can they Keep trying to informed Something that is No Longer in Oprations On Tue, XX/XX/XXXX, XXXX XXXX  Cash Support XXXX wrote : Hi XXXX, We are writing to inform you that your Cash App account has been put on hold due to a UCC lien notice. 
What does this mean for my Cash App account?

A creditor is enforcing a lien filed against your businesss receivables, which identifies you as a secured party. This lienholder is seeking repayment for a debt. They have taken action by sending notice of the lien to us, either directly or through a law firm or debt collection agency. 

What happens next? 
Were obligated by law to place a hold on your Cash App account. This means that you wont be able to transfer any funds from your balance. All funds will be held in your Cash App balance until we receive one of the following : 1. A release agreement from the lienholder directing us to lift the hold on the account.

2. A court order or other documentation that authorizes us to release the hold on the account.

What do I do to resolve this?

UCC liens must be resolved between you and the lienholder. You may be able to work out a solution by contacting them directly. If you reach an agreement, the lienholder will need to send a copy of the release agreement directed to us instructing us to lift the hold on the account. 

Heres the contact information we were given about the lienholder : XXXX XXXX XXXX XXXX XXXX XXXX NY, NY XXXX T : XXXX XXXX : XXXX Sincerely, Block Civil Process Please note that on XX/XX/XXXX, Square , Inc. changed its name to Block , Inc . 
The Law Firm

Company response to consumer: Closed with explanation