Consumer complaint received 2019-11-29
Company: WELLS FARGO & COMPANY
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
To Whom It May Concern : Horrible experience with Wells Fargo ( complaint number 2019 XXXX XXXX Account number : XXXX ) Federal banking regulations provide broad protections to consumers even when they accidentally surrender bank account information and PIN numbers. That is the law. 

On XX/XX/XXXX of 2019, I was the victim of a robbery, the person who stole my wallet with my debit card has been identified as XXXX XXXX, a homeless man of XXXX XXXX XXXX that possesses criminal records. My Atm number was my date of birth, this man went inside a Wells Fargo branch and took {$2000.00} from my bank account. 
I sent the police report, the police identified the individual, I did call Wells Fargo customer service and I gave them all the information multiple times, these past 2 weeks have been XXXX for me, I suffer for XXXX and XXXX XXXX. I felt betrayed by Wells Fargo 's, I will no rest until bringing justice. 
I feel that some Wells Fargo 's fraud dept customer services are cheating their customers, they are discriminating their XXXX customers, Wells Fargo is Violating the law, their own customer service fraud dept is committing fraud! : Why I think this : They denied my claim without showing me any proof of any investigation. If they really did a proper investigation and not an investigation based on prejudices, they would have seen, the bank security cameras and they would know that never I did such transaction! .I called Wells Fargo 's fraud dept, the same day when the incident occurred, I sent them police reports, I followed all the proper steps and yet, they still violated my consumer rights. 
I politely contacted all their higher supervisors but and until now, and I haven't received any answer, I ' am losing my patience, I am feeling afraid of Wells Fargo, I think some of their employs are corrupted, XXXX people. 
Wells Fargo is violating my rights and I will take legal action if you don't respond correctly to my claim, I didn't do this transaction I was victim of a crime and I demand my money back and I will no accept any longer any more humiliation from your " only English talking " fraud department customer services, your own investigators are cheating your client, they are blaming me to avoid paying for the money that was stolen from me, I will don't accept you that you insinuate that am the thief, or that am making fake reports, all that situation, your actions, has caused me great health damages, I explained multiple time to those arrogant customer services from the ATM fraud department, that they forced me to speak with an interpreted as if Spanish speaking employs from Wells Fargo, were no good enough to handle the fraud cases, they cut me off all the times when I was talking, they were rude and I felt treated like a second class customer. 

Sincerely XXXX XXXX XXXX Account number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX FL email : XXXX XXXX : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation