Consumer complaint received 2016-05-29
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: No notice of investigation status/result

Complaint:
XXXX Bank, New York and Company Credit Card failed to investigate complaint of incorrectly processed payment made and assessed {$52.00} in account fees in addition to incorrectly reporting derogatory payment information to credit reporting agencies. 
I was initially contacted via telephone on XXXX/XXXX/16, between XXXX and XXXX, by a representative of XXXX Bank. The representative told me my account was more than 30 days late ( online payment made on XXXX/XXXX/16 ). The representative told me the payment made was returned as " customer did not authorize payment '' I told the XXXX Bank representative this was a mistake, and requested this be investigated because I made the payment on-line, thus giving authorization for payment. The XXXX Bank representative demanded I make payment today and stated this payment activity will be reported to the credit bureaus because the payment is more than 30 days late. This was not true because the payment was due XXXX/XXXX/16 ( 3 days before ). Previous payments payment transactions were conducted in the same manner, online, deducting from the same bank account without issues. I contacted my bank ( XXXX XXXX XXXX, on XXXX/XXXX/16, XXXX XXXX representative confirmed no debit for XXXX Bank debited my account anytime in the Month of XXXX. Verification of payment made on XXXX/XXXX/16 ( 7 days before the due date ) is documented on XXXX Bank on-line account statement. Affirmation statement from my bank XXXX XXXX XXXX XXXX was provided to XXXX Bank verifying creditor did not process payment to account, consumer had available funds throughout the payment time-frame, and not stops and request to deny authorization was placed against XXXX Bank. I have contacted XXXX Bank XXXX additional times. I have been told by XXXX Bank 's customer and biling representative that account disputes take up to 60 days to process. However, XXXX Bank placed derogatory payment information about me to my credit bureau reporting file, without investigating the matter as consumer requested and not in accordance to XXXX Banks own dispute guidelines. 
XXXX Bank is practicing predatory and slanderous credit reporting. 
XXXX Bank violated the Fair Credit Reporting Act by : 1. Failing to ensure accuracy of accounting by following through with account dispute process in accordance to XXXX Bank 's stated and written dispute policy. Documentation in dispute never reviewed. 
2. Falsely submitting account information about a consumer to credit reporting agencies ( XXXX Bank has inaccurately reported the consumer account more than 30 days late. Account due date was XXXX/XXXX/16, representative first contacted consumer on XXXX/XXXX/16. No prior late payments on account ever ) 3. XXXX Bank exaggerated consumer account payment history to credit bureaus ( 30 days late vs 3 days late ) I am requesting derogatory and false information placed on my credit report by XXXX Bank be removed ; I am also requesting a federal law suit filed against XXXX Bank and it 's subsidiaries for violation of fair credit reporting act. 
Documentation will be submitted with complaint if attachments are allowed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation