Consumer complaint received 2023-02-01
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-issue: Problem with fees

Complaint:
I have received emails and texts on several occasions indicating that a purchase was being made on my card and it was going to put me over my credit limit but we went ahead and approved your ( amount and merchant were listed ). Once I received the notice I made a payment to put me back under my limit. 

On XX/XX/2023 interest was charged to my account and unfortunately it put me over my limit and I did not receive any notification that I was over my limit. The precedent has been set that notifications are sent when something is up with my card. 

I was rather surprised and upset when I got notification from one of my credit monitoring companies on XX/XX/XXXX that I now have been reported to consumer credit reporting agencies. I had no opportunity to adjust the issue. Upon notification from my credit monitoring company I made a payment of {$500.00}. Now I have a negative mark against me. I do not find this acceptable and would like to have this adjusted so that I do not have the negative mark on my credit report. 

I get notification when something is up with my card but not when I am over my limit with an interest charge. The precedent has been set so notifications should be given for all activity on my card with an outside merchant or in house interest. 

I called and spoke to an account specialist and he was no help. I felt I was being blown off, very frustrating. 


Texts received : Text messages I received when something was up with my credit card. After each notification I made a payment or acknowledged charge was correct. 

Hi, it's Capital One. Your card ending in XXXX is over its {$7900.00} credit limit, but we went ahead and approved your {$12.00} purchase at XXXX XXXX XXXX XXXX XXXX. 

You can view your account details and make a payment now by signing in here : https : //capital.one/AccountDetails Your account should reflect this payment in 1-2 days. 


Hi, it's Capital One. Your card ending in XXXX is over its {$7900.00} credit limit, but we went ahead and approved your {$14.00} purchase at XXXX XXXX SUBS on XXXX XXXX. 

You can view your account details and make a payment now by signing in here : https : //capital.one/AccountDetails Your account should reflect this payment in XXXX days. 

Hi, it's Capital One. Your card ending in XXXX is over its {$7900.00} credit limit, but we went ahead and approved your {$60.00} purchase at XXXX XXXX on XXXX XXXX. 

You can view your account details and make a payment now by signing in here : https : //capital.one/AccountDetails Your account should reflect this payment in XXXX days. 

Hi, it's Capital One. Your card ending in XXXX is over its {$7900.00} credit limit, but we went ahead and approved your {$20.00} purchase at XXXX *XXXX XXXX XXXX on XXXX XXXX. 

You can view your account details and make a payment now by signing in here : https : //capital.one/AccountDetails Your account should reflect this payment in XXXX days. 


Hi, it's Capital One. Your {$230.00} purchase at XXXX XXXX XXXX XXXX XXXX XXXX was declined because your card doesn't have enough credit. 

You can view your account details and make a payment to help avoid future declines by signing in here : https : //capital.one/AccountDetails Your account should reflect this payment in XXXX days. Be sure to check your available credit before your next purchase. 

Hi, it's Capital One. Did you just try to make this purchase with your XXXX XXXX ending in XXXX? 

XXXX XXXX RENEWAL Declined {$49.00} Text back " yes '' or " no '' to protect your account.

Company response to consumer: Closed with explanation