Consumer complaint received 2022-09-10
Company: General Motors Financial Company, Inc.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
This complaint is to formally advise that GM Financial has violated several of my consumer rights. Specifically, GM financial has failed to validate a debt at my request, which is a violation to the FDCPA 15 USC 1692g - Validation of debts. I requested this information on XXXX XXXX, 2022 ( XXXX XXXX # XXXX ) when I sent a validation request to GM Financial. GM Financial responded with a letter asking me to call them, even though I stated I would like to communicate only by mail. Also, according to the FCRA, GM Financial has committed a violation to 15 USC 1681a ( 2 ) Exclusions ( i ) which clearly states " report containing information solely as to transactions or experiences between the consumer and the person making the report '' and I've never given this " person '' my authorization to share any transactions or experiences. That is only one violation according to the FCRA that is being committed, there are several. Another is 15 USC 1681 under ( a ) Accuracy and fairness of credit reporting. Not only is this account being reported without my permission, it also has incorrect information. For one, it says it's in collections but has a balance. Another inaccuracy is, every month GM Financial reports a new charge off and late payment on a closed account, all while GM Financial continued to report a disputed debt to the Credit Reporting Agencies. These violations are damaging my reputation and have prevented me from three very good deals on investment vehicles. Not only has GM Financial committed FDCPA and FCRA violations, but they are just violating all my consumer rights. According to 15 USC 6802 - Obligations with respect to disclosures of personal information in paragraph ( b ) a financial institution may not disclose nonpublic personal information to non affiliated third party unless ; ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. I was not given any of these options to opt out nor were any of my options explained clearly to me. Not only has GM Financial ignored my prior requests for validation of debt but GM Financial continues to report this debt to the credit reporting agencies causing damage to my character. 

Should GM Financial again ignore my rights and continue to bring harm and damage to my character I reserve the right to sue your company for violations of my consumer rights as specified under both the FDCPA and the FCRA. I would also like to seek damages from GM Financial for these violations. 

Kind regards, XXXX XXXX

Company response to consumer: Closed with non-monetary relief