Consumer complaint received 2022-07-14
Company: PNC Bank N.A.
State: WI
Product: Checking or savings account
Sub-product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
In XXXX of XXXX, I discovered that my funeral trust fund in form of a CD with PNC Bank was closed in XXXX of XXXX by the bank due to inactivity, as stated by the bank. The CD had a balance of {$9400.00} at the end of XXXX, which is when PNC closed the account, unbeknownst to me. The funds were sent to the Department of Revenue. I have had this funeral trust CD with PNC Bank for more than 25 years, and it always was automatically renewed. I, nor the funeral home ( XXXX ) who is listed as the trustee, were ever notified by mail, email or phone call, that the bank was going to close this account, which according to them was closed due to lack of activity. It's a funeral trust! On XX/XX/XXXX, XXXX XXXX XXXX submitted a claim to have the money returned to me. After hearing nothing, on XX/XX/XXXX, I checked the status of that claim and found it was closed due to the fact the funeral home failed to supply the required documentation! So on XX/XX/XXXX, I filed a claim to have my money returned to me. I provided all documentation XXXX requested and had email communication with them. On XX/XX/XXXX, I received a response back from XXXX that stated my CD account should never have been closed and that the money shouldn't have been sent to XXXX. It further stated XXXX contacted PNC Bank and requested that they take back the funds for the funeral trust. It further stated it would take some time to process the return. I had not heard anything from PNC Bank so on XX/XX/XXXX, I had my daughter take me to a branch of PNC in XXXX, Wisconsin to ask where things were at. I learned that nothing had been done to get these funds back and the woman I spoke with, XXXX, made some calls. She had us on speaker phone when she made the first call and the woman on the other end of whom she called told her to take the call off speaker phone. So my daughter and I had no way of knowing what was being said. We were then told by XXXX that this had to be handle by branch support and I had her take my phone number as well as my daughters, to call and let us know what will be done or needs to be done when she found out. On XX/XX/XXXX, I had not heard from anyone at the bank and had my daughter call XXXX back to see where things were at. XXXX stated to my daughter that it was my job to call the probate team and start the process. XXXX NEVER gave us any phone number, name or any contact information to have me start this process that day in the office. XXXX stated that she would call me when she found out what needs to be done as she didn't know the process of how to proceed with this. 
My daughter stated that she believes this attempt on the phone call to XXXX will not result in getting my money back to me. She said XXXX didn't seem to care. My daughter has now submitted another claim in attempts to get MY money returned to me from XXXX. I am XXXX XXXX XXXX and this has caused me so much stress that is effecting my health. How do I get my money back that was Illegally taken from me? Please help me get my money returned to me. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation