Consumer complaint received 2016-05-23
Company: WELLS FARGO & COMPANY
State: OH
Product: Mortgage
Sub-product: FHA mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
I was the victim of predatory lending and unfair debt collection by Wells Fargo. They made countless unauthorized collection calls to my cell phone ( as many as XXXX times per day ) after I told them clearly and explicitly not to call it. This disrupted my work and later became a significant contributing factor to me losing my job. When I asked Wells Fargo if I could simply postpose ONE SINGLE mortgage payment while I got back on my feet, they coerced me into an inappropriate HUD loan modification which was not suitable for my situation. Even after I was able to start making regular payments, they told me NOT to pay because they were in the process of " underwriting '' this new loan modification. As I attempted to make payments, they threatened that if I did, I would be removed from the program and my house would be up for immediate foreclosure.They inundated me with duplicates upon duplicates of XXXX page documents in " legaleze, '' forms with little explanation except a brief obligatory document titled something to the effect of : " Here 's what you need to know ... ''. I would often call Wells Fargo to ask about the things I had gotten - their response was typically " I emailed everything you need so you can just disregard the packet you got in the mail ''. 
While Wells Fargo was going through the Underwriting process and the trial plan, they started sending out representatives to " check in on '' my property. They sent people who identified themselves as being " from the bank, '' who frequently approached my neighbors asking if I still lived there. These representatives went on to disclose with my neighbors on multiple occasions my house was " under foreclosure ''. You can not imagine the humiliation that I felt and the relationships that were severed because Wells Fargo disclosed incorrect and confidential information. I called Wells Fargo to request a payoff on my mortgage. They said after 10 days, I would receive a written payoff in the mail - which I did. The payoff I received was $ XXXX. I was uneasy about the payoff ( given the previous struggles with Wells Fargo ) so I called to clarify. I explained the history of the situation with their payoff department, reminding them that the loan had been part of a loan modification and I was concerned that my entire payoff may not be accounted for correctly. They reassured me however, that " the process takes 10 days so they can take all things into account, such as the factors in the loan modification. '' I asked one last time, " So you 're telling me I only owe $ XXXX, right? '' to which they answered something like, " you 're correct, XXXX . XXXX. '' We listed our house in accordance with the payoff ( just trying to break even ). The house stayed on the market until XXXX 2016, when we took an offer that was going to mean us paying $ XXXX in negative equity just to sell the house ). The title company surprised us however with a XXXX MORTGAGE for {$11000.00} DAYS BEFORE CLOSING. This was n't something I simply did n't understand. This was something I was DECEIVED about. 
I called Wells Fargo for clarity who gave the me runaround until someone eventually confirm that I was indeed responsible for the mortgage and later passed me off to HUD 's 3rd party servicing company to get the official payoff. We were forced to take a short term loan to cover the {$11000.00} just to close the sale of the house. 
Wells Fargo deceived me into engaging loan modification without clearly explaining that ( 1 ) I was going to getting a XXXX mortgage from HUD, in which I would be later responsible for payments that Wells Fargo told me not to make ( 2 ) that Wells Fargo was going to obliterate my credit score ( 3 ) that Wells Fargo would harass me by making illegal collection calls repeatedly on a cell phone which I explicitly told them not to call and ( 4 ) they shared inaccurate/confidential info about my file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation