Consumer complaint received 2015-07-26
Company: JPMORGAN CHASE & CO.
State: CA
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I am XXXX full of passion for my family, all I do and have ever done has been for my family. I am the sole-provider in my home with a husband deemed un-able to work. I felt very accomplished purchasing a home in 2006, only to find out that I was set up for complete failure. I was given 2 bad loans. I was unaware of a balloon payment, on XXXX loans- that the underwriters knew, I was n't able to afford. In addition, it was a variable rate, when I was told, cheated, taken advantage of, down right-misinformed that these loans were fixed rates. Soon after the big recession came and my home was put on foreclosure for lack of payment. This resulted in, as you can see from the docs provided, my hours at work drastically being reduced, and even now it 's a struggle to work 40 hours/week as the need is n't there like it used to be. I often find myself using vacation time to add to my weekly hours so that my paycheck amount is slightly more. Keep in my mind I have accrued many hours, as I RARELY EVER would take vacation. But now it has become a necessity as the work hours are not there. In addition, my daughter, at times deposits money into my checking account to help me pay for bills. This is a very difficult thing to accept especially when my daughter has her own family. After time and much desperation, my home was approved for a modification only due to the help of XXXX XXXX and her staff, as the banks were reluctant to hear only my voice. The principal balance was lowered only on the 1st loan, only after passing a 3 year probation. However, there is still a balloon payment on this loan that, clearly, I can not afford. All while the 2nd loan is not being paid, has n't been touched nor any attempts have been made to modify, and because of this, there is a lien on my home. Nothing has been done to help me with the 2nd loan. And I have no piece of mind, that even after all of this hard work, prayer and perseverance will I be able to save my home for my family. I have contacted KEEP YOUR HOME CALIFORNIA, XXXX XXXX XXXX and XXXX XXXX, ATTORNEYS, NACA, HUD COUNSELORS, ETC. to try and save my home. 
I need help in creating an affordable payment. Although this principal was reduced with this modification, adding XXXX loans together -- I AM STILL UPSIDE DOWN ON MY HOME, AND THE PAYMENTS PUT TOGETHER ARE IMPOSSIBLE TO MAINTAIN, as I am barely able to make payments on the 1st loan. 
I do n't understand, and the banks have been unwilling to make sense of this for me, how can the principal balance be reduced ON MY 1ST LOAN but yet my payments have stayed the same. A certain percentage of a reduced balance should result in a lower payment, THIS is not the case with my modification. Not only did my interest rate not drop, but my payment stayed the same and has even increased due to property taxes. HOW DOES THIS MAKE SENSE? My payment is the issue, I believe, because I CAN NOT AFFORD THESE PAYMENTS ; I NEED HELP REDUCING MY INTEREST RATE. It is very much suited to say that I was greatly taken advantage of, I am not the PROFESSIONAL underwriter, I trusted the group who created this loan for me, all while I was again, set up to fail. These multi-million dollar banks turned their backs on me. Not because I am a bad person trying to take advantage of them, BUT because they know they did wrong by me and my family. There has to be help out there, my voice has to be heard, and I am unwilling to put this at ease until I save my home. I have invested too much of my energy, health, time, sacrifice, mental clarity to give up. I need answers, I need help, I need compassion and empathy. I need to save my home -- I need a lowered interest rate that will allow me the piece of mind that I AM able to afford my home and THAT I WILL provide a safe haven for my family.

Company response to consumer: Closed with explanation