Consumer complaint received 2016-12-08
Company: M&T BANK CORPORATION
State: NY
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I would like to share with you my unfortunate experience that I had with M & T mortgage bank. I was mislead, given incorrect information, charged fees on top off fees and treated like a delinquent. I documented this whole experience. 
I got my mortgage with Hudson City savings bank in XX/XX/XXXX, my payment was XXXX, I never missed a payment. 
In XX/XX/XXXX M & T bank took over the mortgage, without any notification my payment went from XXXX to XXXX. I didnt know, so I continued making my usual payment of XXXX. In XXXX a received a check from M & T bank for XXXX and a letter saying that i was going into foreclosure. 
Surprised I called the bank, they then informed me that my payment had changed due to an escrow account that was opened on my behalf to pay my taxes ( without authorization ) and therefore my payment had changed.I informed the bank in writing that I did not want the bank to pay any taxes and that I wanted the escrow account closed. Their answer was that this was not possible and that everything is going to stay as it is and that if i did not pay the new payment amount plus fees, plus the missing payments I would be foreclosed. Distraught, as I had been making payments every month, I asked the M & T for help. The Bank had me fill out some forms for a modification and for them to disburse the back taxes over the course of 60 months. 
The bank then did a new escrow analysis and brought the payment down to XXXX, I started making payments for the new ammount. during all of this the bank misappropriated money and paid it to directly to principal, no matter how much i paid, XXXX sometimes more than XXXX payment a month XXXX the bank always seemed to have a way of to keeping my account in foreclosure, and collected fees, on top of fees. 
Throughout they sent me statement that made no sense sometimes XXXX statements a month. These statement were undecipherable they still can not explain them, they are attached. Aditionaly somehow my mortgage principal went up where - i owed more money on principal from month to month, Im still not sure how that is even possible or legal. On the phone the agents would give me wrong information, " one would say this is how much you owe '' and the next agent would give a totally different number as to what was owed. According to a letter received on XX/XX/XXXX that states that I owe on the account XXXX, and a phone conversation with a customer service representative that there are misappropriated funds of XXXX. I made XX/XX/XXXX 's payment of XXXX that should bring me to paid in full. - the breakdown being XXXX owed + XXXX for XX/XX/XXXX minus XXXX misappropriated funds. I called in to confirm with a customer service representative, I was informed that the funds were not credited to the account rather they were placed in suspense ; The agent also confirmed that if they were to be applied that it would bring me current, however I just received in the mail XXXX statements, XXXX dated XX/XX/XXXX states that i owe XXXX, XXXX dated XX/XX/XXXX states that i owe XXXX. Its starting to feel like a sick game. According to my math I should be all paid up. 
Throughout my experience I was transferred in circles, hung up on, mislead and over all treated like garbage, I even hired someone to try and help me deal with the bank hoping that he could get better and results, he too was mistreated. 
It is out right inappropriate for a financial institution to treat an individual like that, particularly XXXX who has never missed a payment. 
I would like all of the fees on my account to be waved, an apology from the bank, and some sort of compensation for the XXXX they put me through for the past 4 months.The bank abused it power as a lender, it look advantage of me & my legal knowledge and did everything in its power to take fees, make more money, mistreat me, regardless that it will profit over XXXX on the loan

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief