Consumer complaint received 2018-05-29
Company: Santander Consumer USA Holdings Inc.
State: WI
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
I filed a complaint earlier this year when the car was still in my possession. The company Santander appeared to comply with my request if I volunteer the surrender the vehicle. I agreed to surrender the vehicle under the conditions I would have a XXXX  balance. Santander hired a local law firm that send deceptive documentation NOT written in laymans terms that stated I surrender the vehicle and after it sells in the auction I will owe the difference. If i signed the form I waived my rights to any future due process. I replied to the letter and asked for the letter to state amounts so that both parties were clear on arrangement and also asked that the letter be signed by Santander and myself like a proper contract should. 

The lawyer did not respond to my request. I received several visits to my house to be served for a court date. I received tons of advertisements from local law firms willing to represent me for my court date. I was never properly served but knew my court date existed. I complied and went to court and agreed that I would have the car ready and available to be repossessed.

The car was repossessed and resold at an auction. I was charged auction fees legal fees as well as the remaining balance of the car. Why am I responsible for their remaining balance Santander has the car and has sold it. Contract? The contract was illegal I was never able to afford the car loan my income was inflated to be approved. Why is it when one loses their home due to foreclosure they lose their home and no longer have to pay on the loan?

How is it that Santander acquires an illegal loan from a fraudulent company that is no longer in business due to fraud and is able to legally launder an illegal loan?

How is it that Santander writes the car off on their taxes as a total lose but then has it show on my credit twice once as a total loss and then reappear as a open account for the remaining balance?

How can Santander write off the car for tax purposes but then re gain possession of the car and make a profit from it?

Why is a blind eye being turned to this illegal activity?

Why is Santander able to target low income, low credit score and red line individuals and neighbors legally?

Why is Santander able to admit fault in court and never change their illegal tactics?

Why is it that Santander can acquire billions of dollars in profit through illegal loans but only pay bare minimum consequences?

Why is the companies being protected and not the people?

I am still waiting on the questions asked in the initial letter to be addressed.

I have been in constatnt contact with the company representatives and have been complaint. I just requested a document that stated the dollar amounts and signed by myself and the company as legal and proper agreements should with non deceptive language that the general public can read and understand. This could have been prevented.

Company response to consumer: Closed with explanation