Consumer complaint received 2021-07-22
Company: R & B Corporation of Virginia
State: KS
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
My XXXX  score took a hit and I found a collection on my file from Credit Control Corporation for {$170.00} listing XXXX XXXX as the client. I disputed this debt with the credit bureaus over a month ago. XXXX later deleted it but it remains on my XXXX and XXXX files. I called Credit Control and first stated that I was not notified about this before they reported it to the credit bureaus. She claims they called me and sent me a letter. 

As far as a phone call, it could be true because I do remember getting a call months ago and the person said it was a debt and asked for my address and date of birth. I refused and she refused to speak to me without proof of my identity. I do not have debts that I do not pay so it seemed like a scam to me, so I am not sharing my personal information with a random phone caller. But, that could be what they consider calling me if the call was from them. Regarding written communication, I did not get any and after the call today I went through my USPS Informed Delivery emails looking for a photo of their communication with negative results. 

As far as the debt : I had XXXX XXXX for 8 or 9 months but it did not work for the first three weeks even though they sent technicians to my house a few times and I spent many hours on the phone with them. It was then unstable and we later had several days and a week here and there when we had no internet, television, or phone service. In the end we had been without all three services for over two weeks. I spend a lot of money on tuition and needed to get back online, so I finally switched to XXXX XXXX XXXX. XXXX claimed I broke the contract to retain their services for two years. I claimed they broke the contract by repeatedly not providing the service they agreed to, then repeatedly not repairing or successfully resetting the service and making me go days and weeks without internet, television, or landline. They actually owed me money when I advised them to close my account. 

Today I attempted to make an agreement with the Credit Control Corporation representative, XXXX. She said the new total is {$200.00}, which I do not understand. I offered to pay them the total after they agree in writing to delete the collection from my credit files as errors. I also asked for a receipt so I can add it to my legal complaint against XXXX XXXX and recover the money I give to Credit Control. I offered this to get my credit file back where it belongs while I continue to dispute this, also knowing that Credit Control is not at fault for XXXX XXXX ' poor practices. XXXX refused to delete the collection saying it will just show paid on my files if I pay it. She also said she can not send me a receipt unless I pay the bill online because I would have proof of payment that way. This debt is erroneous and I just want the collections removed from my files completely. I was willing to continue my dispute with XXXX and take Credit Control out of the equation by paying a false debt in exchange of having my credit files returned to normal.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation