Consumer complaint received 2023-06-23
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
It started in XXXX they started to send XXXX stating I had a line of credit which I did not I would make a withdrawal from BOA in XXXX XXXX XXXX  for {$200.00} the screen would pop up {$35.00} insufficient funds pay {$35.00} yes or no I pressed yes they would deduct what was owed and at times they would deduct next month stating I owed which I did not they held back from my direct deposit {$300.00} I was to receive my money back XX/XX/XXXX which I did not receive then they would deduct more the next direct deposit saying I owed money from a line of credit which was not true so from XXXX to XX/XX/XXXX they kept $ XXXX they said money would be deducted from my acct and I gmailed back please do not deduct any money I owe you nothing you still owe me {$300.00} I am on a fixed income so they deducted {$240.00} or more each direct deposit I have all the documentation written down what deducted each time I had {$3.00} and they even helped themselves to that and sent me a chk for the amount that was withdrew I still have the chk that is theft I XXXX  management 6 times and went in person 5 times saying we did not owe you any money then they said the branch mgr would not talk to me gave me the run around said XXXX XXXX bonds were the one helping themselves to my money went to XXXX spoke to an associate and she said no we did not you are paid in full then I asked are you willing to testify on my behalf and she said yes I even went to file with BOA fraud and said I can not seem to find 3 yrs back in fact you can look back 7 years I did my research since then I have been stressed out lots of headaches I suffer from XXXX big-time please help me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank you will have to send you copies of my documentation as well as my acct I am permanently XXXX do not trust site my XXXX  has been compromised by XXXX XXXX aka XXXX and XXXX XXXX XXXX XXXX who works at BOA as Branch Manager XXXX XXXX aka XXXX received a loan for a house next door at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX the house is being rented XXXX XXXX aka XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX they were evicted for being child molesters XXXX XXXX and XXXX XXXX along witXXXX XXXX  she is XXXX remember the XXXX XXXX  who ran off with the fake daughter and her husband XXXX XXXX they all are lovers the loan was for {$250000.00} XXXX received {$40000.00} the neighbors at XXXX have a new charcoal gray car four door XXXX XXXX well all these people do is extort money and that is why XXXX XXXX and her husband received half of {$68000.00} and XXXX XXXX received {$68000.00} and XXXX XXXX aka XXXX received {$120000.00}. XXXX XXXX lives at XXXX XXXX XXXXXXXX XXXX XXXX XXXX the people above were boosting about there theft per say XXXX and XXXX. Well XXXX XXXX XXXX he put the rental up for the loan plus he want a XXXX change

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation