Consumer complaint received 2016-06-16
Company: WELLS FARGO & COMPANY
State: VA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Applied for any assistance and all remedies available from Wells Fargo on XXXX XXXX, 2016. Sent another hardship letter to Wells Fargo leadership on XXXX XXXX and received call from XXXX XXXX saying he would be my single point of contact and informing me a sale date of XXXX XXXX had been set. Followed his instruction resubmitting application package loan but re-entry team can not be reached directly and Wells offices closed no way to access them. Faxed and called XXXX XXXX noting discrepancies about process and access. He said that he was recommending the sale date be postponed. Received no actual letter about postponement but rather received letters saying XXXX XXXX was gathering information and would be back in touch. Was told sale date was cancelled when I called to reach XXXX XXXX. XXXX XXXX contacted me yo say she was working to provide more information. Received a call from Home Preservation XXXX XXXX. I asked XXXX XXXX if he was working with XXXX XXXX or XXXX XXXX he said no, they are no longer on your case. XXXX XXXX spent the next few minutes repeating over and over that the call was being recorded. I said, I am aware of that, please clearly provide the information without these tactics. XXXX XXXX continued repeating that the call was being recorded. I asked for him to speak to my wife, he said, she is not authorized on the account. She has been authorized for more than 8 years. On Monday, XXXX XXXX, we finally got an appointment with XXXX XXXX XXXX XXXX Virginia. When the attorney XXXX XXXX XXXX called to speak to XXXX XXXX to find the status of the case. Soon, XXXX XXXX was located and brought on the line. XXXX XXXX said she was completing her " research '' and would be sending a letter on Wednesday, XXXX XXXX. XXXX XXXX said what is the status of the application for assistance and modification, XXXX XXXX said we need the borrower to sign a form, XXXX XXXX said, is that it, nothing else. XXXX XXXX said that is the only item to complete the application. XXXX XXXX said have you notified Mr XXXX, XXXX XXXX said yes, XXXX XXXX said, how did you notify him, XXXX XXXX said we sent him an email on XXXX XXXX. ( I have asked many times for Wells to email me and was told they do n't use email to contact borrowers! ) XXXX XXXX said, is that all, XXXX XXXX said, we sent him a letter overnight so he must have gotten it on XXXX XXXX. I did not. XXXX XXXX said, I see a XXXX XXXX letter here saying a new sale date was set for XXXX XXXX ... so, you gave the borrower no time to respond to the letter of XX/XX/XXXX-XX/XX/XXXX. XXXX XXXX said, oh I see. In view of these facts, XXXX XXXX asked XXXX XXXX to cancel the sale date and XXXX XXXX said she did n't think " they '' would right now, they usually wait until 2 days before the sale. XXXX XXXX also asked that XXXX XXXX call her. She ( re ) faxed the tax form to XXXX. Two days later, a federal agency sent me a letter in response to an earlier request. In that letter dated Wednesday XXXX XXXX, XXXX XXXX states in that letter that as of XXXX XXXX, no sale date has been set when only XXXX days earlier she discussed the sales date with Legal Services. She did not say the sale date has been cancelled, rather that it was never set. XXXX XXXX has still not returned the call to XXXX XXXX. XXXX XXXX has acknowledged now that my application is complete. Please consider my application for all assistance and remedies. I have sincerely tried to work with Wells Fargo and I feel their CEO XXXX XXXX would not approve of the contradictory, conflicting and unprofessional tactics that XXXX XXXX has used. In the XXXX negotiations, Wells agreed to provide a single point of contact, to consider homeowners for ALL remedies, to be straightforward in helping Americans stay in their homes. Applying those principals, I am hopeful remedies can be found for me as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation