Consumer complaint received 2023-02-01
Company: WELLS FARGO & COMPANY
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
I have been a Wells Fargo customer for more than 35 years. 
For more than 35 years I have been using a po box mailing address for my Wells Fargo accounts. 
Early 2021 at a phone call, A Wells Fargo customer service employee requested me to verify my street address.

Since that street address verification, Wells Fargo bank keeps changing my mailing address preference from my po box to my street address. 
In the last 12 months I contacted Wells Fargo more than 20 times about this same issue and I explained to wells Fargo that I do not want any mail to go to my street address regarding my accounts, but Wells Fargo customer service and the executive office could not fix this problem, they even mail me more letters regarding my accounts and complaints to my street address, I explained to Wells Fargo several times that I do not want Any mail to my street address but Wells Fargo employees still insisting on disregarding my mailing preference which is a po box and the wells Fargo employees still sending and changing my mailing preference from po box to a street address and they keep mailing me letters from the executive office and other wells Fargo Offices.

I have a proof of my complaints to the executives and the CEO and the customer service and the executive office, I will provide it upon request.

I files more than 25 Complaints with Wells Fargo regarding the same issue and every time I file a complaint, I request That They answer me to my Email Address or to my po box address but Wells Fargo are refusing to use my po box address and refusing to use my Email address for mail. they are still mailing me to my street address.

Wells Fargo customer service DOES NOT HAVE an online complaint side, Wells Fargo Does not have an Email address to contact the customer service.

The only option for a customer to contact the Wells Fargo customer service is by phone ONLY.

If the customer does not want people around him to know that he is calling Wells Fargo, then there is no other option to contact the customer service about a complaint or to receive information about a complaint because Wells Fargo executive office refuse to email and refuse to mail to a po box . Wells Fargo employees only deal over the phone or by using a street address only.

I f a customer does not want people living with him to know what banks he deals with then there is no other option because Wells Fargo is refusing to use the po box and refusing to use the Email options.

Plus every time I sign in to my account online i receive a pop up that covers the entire page requesting mt to switch my reference from papers to online statement, with is confusing and it does give the customers the impression that they can not continue to their account unless they change they click agree on paper less statement, Also I contacted Wells Fargo about this issue They could not do anything about to fix it.

And early of 2021 on a phone call with I received an order from Wells Fargo customer service. the Wells Fargo employee Ordered me to change my passcode to my online account or I will not be able to sign in online to my account again. I told him I like my passcode and I refuse to change it so hen this Wells Fargo employee closed my online account.

All these Wells Fargo irregularity and dishonesty and irresponsibly in my opinion started just couple of years ago when they change managements and hired from in home employees and moved the customer service to overseas, so now there are no manager to speak to when you have a complaint. only you have employees working from home or overseas.

I contacted every person and department at Wells Fargo bank by emails even the CEO regarding my mailing address but i received no solution. only I received more Wells Fargo Mail to my street address and more phone calls even i requested clearly that any contact with me MUST be in writing to my Email or my po box . address.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation