Consumer complaint received 2022-09-07
Company: JPMORGAN CHASE & CO.
State: GA
Product: Money transfer, virtual currency, or money service
Sub-product: Foreign currency exchange
Issue: Fraud or scam

Complaint:
Hello, My name is XXXX XXXX XXXX and I really need some assistance. I believe I have been scammed in the XXXX and I dont know what else to do. I am an Owner of a XXXX  in XXXX XXXX  in the United States, and I ordered some XXXX  furniture and sent {$4900.00} via Wire on XX/XX/XXXXXXXX from Bespoke interiors specialists limited online on XXXX ( @ XXXX ) XXXX photos and videos and they have not sent my furniture nor have they refunded my money and my bank hasnt had any luck on reversing the wire. 


Below is a timeline of this order : I ordered XXXX XXXX XXXX @ {$690.00} Each and a XXXX XXXX @ {$790.00} and that had to be handmade. 

I sent my initial deposit of {$690.00} ( XXXX ) on XXXX in form of a wire transaction # XXXX from my bank. 

He contacted me via XXXX on XXXX  and state that the furniture was completed and ready to ship and I was to make the final payment. 

So I sent him {$2900.00} on XXXX via Wire transaction # XXXX and then he contacted me on XXXX and stated that I was short on the amount that I sent so I sent on XX/XX/XXXXXXXX  in form of a wire {$1300.00} transaction XXXX. 

Never received my furniture, Mr XXXX XXXX message me on XX/XX/XXXX and stated that the furniture was being shipped off. sent me a copy of the invoices ( attached ) e from the shipping companies XXXX XXXX XXXX and then it was suppose to be transferred to XXXX once arrived to XXXX. After a month later I reached out to both companies and the responses were very troubling to say the lease On XX/XX/XXXX I reached out to XXXX XXXX and this is there response Copy of Email Attached. 

Dear XXXX XXXX, We apologize for the inconvenience caused by the delay in the delivery, We understand the situation and we will be glad to assist you, we know how important this shipment is for you. Our records indicate that the shipping label has been created ; however, your shipment has not been physically handed over to XXXX. I recommend contacting your sender to confirm the shipment 's exit date. You received the XXXX number because it can be generated electronically before it is actually picked up. When we pick it up, you will see a Pickup checkpoint scan. You can avoid this situation in the future, if you have a XXXX Account, you will be able to schedule pick up outside XXXX by yourself. 

On XX/XX/XXXX I reached out to XXXX XXXX and this is there response copy of Email From : XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX AM To : XXXX XXXX Subject : RE : XXXX XXXX - XXXX XXXX Hi, Thank you for your reply. This shipment was returned to sender. Please speak to your shipper/sender for more information. Please do come back to me if you require anything further. Kind Regards, XXXX XXXX Customer Service Advisor On XX/XX/XXXX I reach out to this company and I also provided them with a copy of the email from XXXX XXXX stating that they sent the furniture back, they stated they dont know where the furniture was so I asked for my money back and his response was : ( Copy of messages are attached to this email ) Iam going to chase today they have not returned the items your items are none refundable as there XXXX made and these items are not in our possession Ill chase up to day Ill get back to you On XX/XX/XXXX he responded back stating that he located the furniture and that the shipment was increased and thats why they sent it back Trying to get more money! 

Ive located your items reason for them not being shipped is shipping cost went up Ive looked back through all messages so we got the quote before XXXX and shipping cost gone up when was booked in we dont have possession of the item they said will deliver back to us but this leaves us in a position now were all your items are XXXX  made for you tell you the best thing to do. 

There going to deliver back rite lets get the items back then go from there Ill pay what you have gave us for shipping and you contact when the items are back with us and pay the difference how dose that sound We are a genuine company we dont rip any one of your priority customers are to us like I said before XXXX XXXX XXXX XX/XX/XXXX respond Hi Ive been talking to the company and he is just giving me the run around and now it is XX/XX/XXXX Is there anything you can do to assist this is a lot of money to just walk away from. 

Can you please help me or help guide me to some assistance please Thank you

Company response to consumer: Closed with explanation