Consumer complaint received 2015-03-21
Company: Santander Consumer USA Holdings Inc.
State: MT
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
I am an XXXX XXXX who has been XXXX XXXX for 10 years now with XXXX XXXX to XXXX and XXXX. I am under contract and closing on a home in less than 30 days. My fico score is XXXX points shy from getting into this home. By adding my current Santander ( Chrysler Capital ) account as a trade line to my Credit Report it will help bring up my fico score over XXXX points. Now my only solution is to use my ENTIRE savings account to pay down a credit card, which does report as a trade line, in hopes to possibly gain XXXX points. 
I made a request to Chrysler Capital to report my account to all three credit bureaus. They stated that when completing their due diligence they pulled my file which showed I was XXXX XXXX so they will not report my account. They stated the FCRA will fine them if they report my account. I am very upset, as I am a customer who always pays on time. This is hindering me from getting into a home along with other soldiers out there who are trying to establish their credit. 
The secretary of the Vice President stated, the only way they could report my auto loan to all three bureaus was if I had my Commander write in a Command Letterhead that I RELINQUISH my rights to be protected under SCRA, then they will report my account. As a soldier, who has never requested the use of SCRA in the first place, then be advised to give up my rights to be protected by the SCRA in order for them to report my account to the credit bureaus was very offensive. It concerns me a great deal this company would even suggest this to XXXX military members in any given situation. 
Santander ( Chrysler Capital ) reached out to me today XXXX/XXXX/XXXX. The lady in the Vice President 's office stated their position as, " Since they can not report bad credit per the SCRA guidelines, their policy is to not report credit to the bureaus at all for soldiers. '' She then began to ask me if I wanted to take advantage of the 6 % CAP on my interest rate per the SCRA guidelines. I was enraged they asked if I wanted a 6 % interest rate as a penance for them not reporting my account to the credit bureaus. By SCRA guidelines, I am not eligible for the 6 % CAP. I know because this is n't a loan I incurred prior to joining the military and/or do not lack the ability of paying my current 12 % interest rate through Santander ( Chrysler Capital ). 
I have XXXX XXXX XXXX in my office right now that recently purchased a vehicle with Chrysler Capital ( Santander ). After briefing them on my situation, they are now extremely concerned their vehicles may not be reporting to their credit reports to aide them in establishing or fixing their credit history. If Santander ( Chrysler Capital ) is n't reporting XXXX military member 's credit, I believe we should have the right to know prior to them financing our loan. This could hurt young soldiers who are trying to establish their credit but due to them serving their country, Santander ( Chrysler Capital ) is refusing to report their account to the credit bureaus. Also, I hope soldiers are not getting lured into the idea that Santander ( Chrysler Capital ) provides a 6 % interest rate CAP to all active military members, as this is untrue. 
As a side note, before I traded in my car XX/XX/XXXX my previous auto loan was through Chrysler Capital as well and it reported to my credit report. The only reason Santander ( Chrysler Capital ) is not reporting my current auto loan to my credit report is from their due diligence. They stated they pulled my file, ran my Social Security Number to see if I was XXXX military, and put a block on my account for my auto loan to be reported to a XXXX credit bureaus ( they said this is required per the SCRA ). I am submitting this complaint to shine light on the fact that Santander ( Chrysler Capital ) discriminates against XXXX XXXX member 's by not reporting to the bureaus.

Company response to consumer: Closed with non-monetary relief