Consumer complaint received 2016-09-06
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NV
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
See Attached letter. I will be filing criminal charges against CAPITAL ONE CREDIT CARD if they not comply. It has been a week and I have not received payment of {$2000.00} and all XXXX card remain in collections. This will not only not go away until amount paid in full by XXXX XXXX, XXXX, but my four years of extreme loss due to CAPITAL ONE behavior has also cost me countless hours, and my time is worth something to me I will start adding {$100.00} a day late fees as of XXXX XXXX, XXXX. I have been patient for you to do the right thing long enough, this endless stalling, half baked excuses and backwoods theatrics are all I can take. I am a consumer that life is on mend due to catastrophic incidents in which CAPITAL ONE played a large part in creating more issues on top. I am documenting everything as I try to move forward and below you will see a list of things including MEDIA PRESS RELEASES to inform other CAPITAL ONE users and consumers, XXXX XXXX and the like, showing a copy of this letter and my proof, as well as hold you personally responsible for this unlawful and unjust behavior. 

FDIC and OCC was in receipt of the same XXXX page letter as you and after their review they submitted CAPITAL ONE also to CONSUMERFINANCE.GOV. 

I have spent a better part of FOUR years trying to resolve these issues, and there are more than XXXX issues. I have also been told that CAPITAL ONE has had more complaints than any other CREDIT CARD company and a lot of them were made right around same time I stopped using the cards in XXXX and you also had over XXXX class action lawsuits similar in nature. Please bare that in mind as you remember that I have tried working with CAPITAL ONE and not only are my issues similar as ones reported, but I have more of the average. 

Let me also remind you, CAPITAL ONE was given IDENTITY THEFT papers. That I also made regular payments on time, and often. And, that I called and personally canceled the cards and then sent in a last payment. Which I did not have to do with FTC {$50.00} liability per card used. 

I am listing the issues below, all of which I have proof and our witnesses for, and CAPITAL ONE has had its time to take care of this the amount of my loss, is inconceivable to what XXXX reported SECURED cards ontio of being beaten repeatedly by gangsters then identity theft and robbed of all possessions. If I do not get CAPITAL ONE immediate cooperation with {$2000.00} payment and XXXX cards out of collections, I will have to take drastic measures. I will be submitting this letter to ever XXXX, ever financial website, every government agency, the FDIC and OCC will get a copy on top of their records as well as CONSUMERFINANCE.GOV where I will be reporting in several different areas as well as XXXX XXXX, and this will go to the law firms who recently had a class action lawsuit with CAPITAL ONE as well as any other law firm handles these matters. I wanted to work with you guys but it 's been several years and I know you are just doing your job, but as you see below, EVERYTHING, I REPEAT, everything below is exactly what happened, and CAPITAL ONE has not even admitted to XXXX of these issues, rather try to find as many issues you think you can with me, to avoid all the irregular activity CAPTIAL ONE was doing. 

I am not looking for a rebuttal, just the {$2000.00} settlement and XXXX cards out of collections, unless I find out that XXXX XXXX did make a payment to you guys in which I know in next day or so and that be added to {$2000.00}. All these issues I have sent to CAPITAL ONE in past and have been verified as solid consumer issues in which CAPITAL ONE IS RESPONSIBLE, if CAPITAL ONE is gon na go through this list in hopes to find XXXX that seems like it 's a grey area for you to use to try to wiggle out of this, the issues I first present are the only ones that should have mattered and CAPTIAL ON

Company response to consumer: Closed with explanation