Consumer complaint received 2023-07-01
Company: Navient Solutions, LLC.
State: SC
Product: Student loan
Sub-product: Private student loan
Issue: Getting a loan
Sub-issue: Fraudulent loan

Complaint:
In XXXX I visited XXXX XXXX and was recruited into their massage therapy program. I was targeted as someone that didn't have a lot of student loan or loan payback knowledge, a first generation college student, and as someone that came from poverty with promises of how much money I could earn. I was told that I would get job placements, that the school was going to be accredited any day now, that my credits would transfer to any other college after I graduated, ect. 

My student loan options were limited because I had no credit and this school was not accredited. I was stuck with private high interest loans. My ( father ) co-signer, now deceased, was on XXXX and also had poor credit. I was promised to not worry about the private loan interest rate because it was easy to get the loan refinanced and there were a lot of repayment options. I was also told that I would be making a lot of money and placed with a job after graduating and could easily pay it back. 

During my schooling- the school never got accredited as promised, I had numerous unqualified teachers because they had high staff turnover, there was no set curriculum or education standards, no job placement or resume help, no education about what my massage license would require or the cost of continuing education, and promises of continuing education opportunities once I graduate. All lies. 

Within a month after graduating my school closed down because of fraudulent practices and I was left with an incredibly high interest private loan. I was told by other colleges that I had no transferable credits and had to retake XXXX  and XXXX  and XXXX XXXX 

Sallie Mae, who was originally handling my student loan, changed into navient. I was told to keep differing my loan while in school. I didn't understand the interest kept occurring. After struggling with my XXXX XXXXXXXX for years and facing numerous health challenges, by the time I graduated college again I was disabled from XXXX  XXXX and XXXX. 

XXXX XXXX had been closed and most borrowers were told their loans would be forgiven, yet somehow I still have mine. 

Navient has their own standard for what XXXX means and their wording is not the same as the department of education and makes it incredibly difficult even for a disabled person to qualify for their version of loan forgiveness. 

Any repayment option they used to have has been slowing changing over the years. I used to qualify for a payment reduction plan, but now they say it's meant to be temporary and I can no longer do it. 

Their refinancing is through their website and said I do not qualify. Because of my health and medical debt I don't qualify for refinancing through another lender. 

They keep telling me to ask my cosigner for help, even though my dad is deceased and I have sent proof of that via death certificate. 

Every other student loan from my old college has been forgiven for being fraudulent and I feel like I am being punished for trying to better my life but instead getting scammed by not only a college but this loan provider. 

There always seems to be a program that pops into existence when I have filed a complaint, yet is never offered to me when I just ask for it. The program isn't ever made to help me, but just help the company extend the time of my loan while sucking money out of me at a slightly lower amount so I don't default. It's always making my situation worse. 

There is no information listed about any of their repayment options, even forgiveness on their website. You have to call and get told a different story depending on who you talk to. 

I should not have to pay back this loan. I have already repayed the original amount at least 4x over. I am disabled. The school was closed for fraud. I was frauded. The loan company has lied to me repeatedly as well. The US gov ruled that XXXX XXXX frauded people and should not have to pay back their loans. 

There is no recourse for me. I'm on XXXX and don't make a lot of money. My interest rate is rising with inflation. I don't know what to do. I can't afford the cost of living for basic things and this loan keeps going up.

Company response to consumer: Closed with explanation