Consumer complaint received 2024-01-05
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
I am writing to express my frustration and disappointment with the repeated and unsuccessful attempts to correct the late opening of my accounts with your institution. Despite multiple requests for resolution, the issue remains unresolved, and I find the level of service provided thus far to be unacceptable. 

I initiated the process to open several accounts with your institution. However, due to unforeseen circumstances, these accounts were not opened in a timely manner. Since then, I have made numerous attempts to rectify this situation by reaching out to your customer service department, submitting formal requests, and following the procedures outlined by your institution. 

Regrettably, each attempt to correct the late opening of my accounts has been met with inefficiencies, delays, and a lack of concrete solutions. The continuous oversight of this matter has not only caused inconvenience but has also led to a loss of trust in your institution 's ability to handle customer concerns effectively. 

There has been a significant delay in communication regarding the status of my account opening requests. Timely updates are crucial in maintaining customer confidence. 

I have received conflicting information from different representatives, leading to confusion and frustration on my part. Consistency in communication is essential for a seamless resolution process. 

Despite assurances of follow-up, there has been a lack of proactive communication and action on your end to ensure the prompt resolution of my concerns. 

I understand that administrative errors can occur, but the repeated nature of these oversights and the lack of a satisfactory resolution are concerning. As a customer, I expect a higher standard of service, transparency, and a commitment to resolving issues promptly. 

I am requesting an immediate and thorough investigation into the reasons for the delays and inconsistencies in the account opening process. Furthermore, I expect a clear and detailed plan outlining the steps your institution will take to rectify this situation promptly and prevent similar occurrences in the future. 

If my concerns are not addressed satisfactorily, I may have no choice but to explore alternative avenues, including reporting this matter to relevant regulatory bodies and consumer protection agencies. I am asking for your assistance to remove these fraudulent items in my credit file : XXXX XXXX  XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX  XXXX  XXXX Balance : {$740.00} XXXX XXXX XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX, XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX ) XXXX Balance : {$5200.00} XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX ) XXXX Balance : {$4900.00} XXXX  XXXX XXXX XXXX : {$45.00} XXXX XXXX  XXXX XX/XX/2023 XXXX XXXX  XX/XX/2023 XXXX XXXX XX/XX/2023 XXXX XXXX Balance : {$0.00} XXXX  XXXX XXXX Balance : {$740.00} XXXX XXXX XXXX Balance : {$2700.00} XXXX  XXXX  XXXX Balance : {$520.00} XXXX XXXX Balance : {$4900.00} XXXX  XX/XX/2023 XXXX XX/XX/2023 XXXX XX/XX/2023 XXXX XXXX Balance : {$0.00} XXXX XXXX XX/XX/2023 XXXX XXXX XXXX XX/XX/2023 XXXX XXXX XX/XX/2023 XXXX XXXX XX/XX/2023 XXXX XX/XX/2023.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief