Consumer complaint received 2016-09-15
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Sometime last year I was dealing with a rep at Bank of America ( BOFA ) by the name of XXXX XXXX. I submitted a CFPB complaint regarding my home foreclosure and how I tried to modify my home loan, but was never helped. When I did a CFPB complaint XXXX helped me get my documents processed. Once everything was processed he was able to get me a trial period for payments of {$500.00} each month if my trial period was completed successfully. 

I finished the trial period successfully. A letter arrived asking me to sign the new loan terms and the payment amount was higher. I discussed the matter with XXXX and he said that should have not happened. He said he would fix that issue and asked me to sign and fax the document with the incorrect information. I had no choice, but to sign the document. I faxed it at a BOFA branch and received fax confirmation. During this time XXXX said to pay the {$500.00} payments because that was supposed to be the set amount. I made those payments on time every month. 

Time passes and I notice that the information in my statement does not make sense. I received document saying that my home will be foreclosed on/in foreclosure process. It was around XXXX when the bank stopped accepting my payments. 

This lead me to create another CFPB complaint about 3 or 4 months ago. At this time BOFA was requesting that I make payments of around {$950.00}, which was not apart of the agreement. In addition, the terms of the loan did not make sense. 

After my second CFPB complaint, another rep from BOFA contacted me ( XXXX XXXX ). She explained that somehow my initial medication agreement paper work was not processed and that 's why I was received the threatening foreclosure statements and the increase in monthly payments. She tried to help me and looked into this matter. 

On XXXX XXXX I received a letter with the correct payment amount for my monthly payments with a new trial period beginning XXXX XXXX, 2016. Again, I made the payments AGAIN. I found it ridiculous to go through this process again. Why could n't bank of America just fix THEIR error???? Why do I have to go through this mess again? 

What can I do? I am forced to do whatever they say because they leave you no choice. I have showed intent to pay. I have made a year worth of payments. 

On the XXXX XXXX document, I was instructed to fill out the new contract and send it back to BOFA in 15 days. I contacted XXXX XXXX explaining my issues. 1 ) the information on my credit is inaccurate because BOFA dropped the ball and did not process my original accepted modification agreement. XXXX XXXX said it is now fixed. 2 ) The maturity date of my loan does not make sense. She said my maturity date had been extended, but it has not been extended. I also was curious as to if I was in a balloon payment because I thought it was a 30 year fixed. 

Throughout this time, I have been playing phone tag with XXXX XXXX. Everytime we had an appointment to discuss the answer to my questions, she was never available at her appointment. Everytime I left her a message, she never responded. It would take atleast XXXX messages till she would respond. This is not fair. She said she closed the matter on her end, but she never answered my questions. Till this day the issue of my maturity date is not resolved. 

BOFA has sent me letters regarding my payments for my home loan that are misleading to me and to them. They should not force me to sign something that is not clear. Especially when their letters have conflicting information on it. I would like to speak to another rep. Time is of essence in this matter, and XXXX XXXX does not understand that. Now my home has a sale date of XXXX XXXX, 2016. I do n't know why BOFA is harassing me when this whole issue began because they dropped the ball by not processing the modification agreement last year.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief