Consumer complaint received 2020-11-06
Company: Regional Management Corporation
State: TX
Product: Debt collection
Sub-product: I do not know
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
On XX/XX/2020 I received a letter from Regional Finance, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Texas XXXX stating pleasure to welcome to family and here are the terms of your {$2400.00} loan. I called XXXX and spoke to XXXX XXXX - Branch manager and informed him that I did not apply for a loan and do not know anything about it. He stated could not give any information and had to go to office. I informed would be there in 10 mins and XXXX gave me a copy of check. I informed him that signature was forged and I have no idea how this person got my drivers license. In addition, the person wrote a fake phone number, fake email address and signed the loan check : pay to the order of XXXX XXXX XXXX with some type of id # or check # below. I was instructed that this was a third party signature and that places no longer accept this and did not know why this check was cash by establishment. I asked why was a live check sent through the mail as I had not applied for a loan and was told that it is more common with finance companies. I said doesn't this open to forgery/fraud and XXXX said yes and that more fraud gets involved but that this company operates their business like this. He said that would mark account as a fraud alert and that I need to wait for fraud packet from corporate. I asked about a police report and was told they could not tell me to called XXXXPD but for me not to worry as it will not hit my credit because it will be resolved by then. I went home and had gut feeling that something was terribly wrong and I called XXXXPD and reported forgery of the loan check and company. XXXXPD gave me a list of things to do, places to call and to place fraud/freeze alerts on all credit bureaus asap. The next day - XX/XX/XXXX, I googled XXXX XXXX XXXX and found pages of information on him and called Regional Finance to give info. I spoke to XXXX and I then asked for corporate number. XXXX would not give me information. I asked what establishment cashed the check and he could not give it either because the check was not stamped and place was not listed. I went and googled Regional Finance company and called around until someone gave me the number and placed a call with XXXX / customer service - XXXX XXXX. I was told that they would look into it and that they had not received any information on fraud alert and no notes have been written in file. I asked for their fraud department number and he would not give me any information and he will place a claim and for me to wait. It has been a week and I still have not received a call or fraud packet. I then XXXX  the company and found many countless negative reports of people having the same situation that happened to me and that many of them still have not received any help and that it has gone on their credit report. In addition, I called XXXX XXXX XXXX  and informed that there was a loan check from Regional Finance-XXXX XXXX and gave the account number that was listed. I explained that this was forged with my signature and I was instructed to go to one of their local branches with police report plus all documentation. I was able to get a report on XXXX XXXX XXXX and found that he has many cases of check forgery and list of phone numbers and his current address. I am extremely concerned as I can not get a straight answer from anyone.

Company response to consumer: Closed with explanation