Consumer complaint received 2016-02-19
Company: Google Compare Credit Cards Inc.
State: PA
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Other transaction issues

Complaint:
I have complained about google and there applications for quite some time now.I have a google play account that can add funds to my account so that I can play games.Well what happened is that XXXX game from XXXX it is called last empire war z and they continue to take money from my account even though I am no longer playing there game.So I sent them tons of in application emails to see what the problem was and each time they delete the email and start it over so I again request my money back and they refused me. So I asked google to give me corporate support team and they refused and none of them are taking my complaint google says contact the developer of the app and the developer says contact google in which they refused to refund and the application simply ignores my emails and wont bother to contact me back. here are some emails that I sent to google and there response. With having my personal details from google they will not stop them from taking my money they ignore any emails even if I sent them through google page where the billing is located.I have tried to get help from google they and the application developer refuses to correct the issue instead money continues to come out of my account and when I try to get my money back they both refuse to handle my complaints. 
XXXX XXXX XXXX XXXX ( 2 hours ago ) to googleplay-sup. 
I am requesting to speak to corporate support team not customer service. So please have them contact me. I have been told by the application that there was no charges that came out of my bank which I know that is not true also wo n't email me back now because they claim I was never charged. I am filing with the consumer protection agency against you and them because both of you are refusing me the right to speak to corporate support team and no one is handling my complaint. Both are ignoring my complaint so I will have to file fraud charges with my bank and file against both you and them if no one will handle my complaint there is no way to fix this. So I am asking for help because google and the application both are trying to fraud me out of my money and I need this to stop.If there is a way to get help that would be great XXXXXXXXXXXX XXXX PM ( XXXX hours ago ) Hi XXXX, Thanks for contacting Google support. 
This email is in reference to your refund request for the XXXX orders or the track. I 've consulted my specialist regarding this issue, and I 'd like to let you know that we would n't be able to issue a refund for the purchase you 've made under our current refund policies Below are the order details : GPA.XXXX GPA.XXXX GPA.XXXX GPA.XXXX GPA. XXXX GPA. XXXX GPA. XXXX GPA. XXXX GPA.XXXX We expect app developers to provide support and refunds for their own products on Google Play. If you have n't done so already, you may want to reach out to this app 's developer to see if they might offer you a refund under their policies. You could reach out to the developer of this app at XXXXXXXXXXXX I hope you understand that Google Play Store offers password protection, which is an easy and effective way to prevent most unwanted purchases

Company response to consumer: Closed with explanation