Consumer complaint received 2015-11-21
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
1 ) Wells Fargo distribute PR mailing pieces, when help applied for they admit the programs do n't exist. There is no forbearance program! 
7 ) Wells twice failed to provide timely paperwork for " hardship '' XXXX claims ; Despite numerous requests. When we complained WF produced falsified documentation to say they sent the forms. 
8 ) At that time my husband was in XXXX XXXX and we had excess medical bills and lost work time and income. Because WF withheld paperwork, we paid immediate health bills and found ourselves short on mortgage payments.We fell behind two months on payments during this period and never been able to catch -up. At the same time we have never fallen further behind over three plus years to current date.. 
9 ) WE applied to WF for help, as my husband had a period of four to fiver years when he was very seriously ill. XXXX complications, XXXX and seventeen months of XXXX. 
He was unable to work, Wells Fargo said that no such help program existed ;. 

Over these three years or so, Wells Fargo kept charging us and building up our late charges. Now at about {$5000.00}. Wells Fargo deliberately kept us in a late status unfairly in order to add unfair late charges. 

9 ) We told Wells how ill my husband was, how he could n't work, and within a few weeks of being XXXX years old.We believe they are not giving us a fair chance and discriminating against us because of my husband 's age and condition. 

- Wells refuse to allow him any time-not one day even - to get better and on his feet again, despite the grave severity of his health issues. 
13 ) Eight years ago we had a modification from XXXX XXXX, but Wells have done nothing to help since then, in fact they have obstructed us, as if to trap us into foreclosure.The bank and economic crash has lasted far longer than previously expected ; it 's the reason interest rates have remained so low for eight years, But Wells Fargo refuse to recognize that the recession is now being talked of as a " XXXX '' because of the failure of the economy to fully recover after so many years. Wells Fargo refuses to help for eight years. 
10 ) Last time we spoke to Wells, they told us to apply for a modification., We did. They refused the modification. The reason they gave, was that we could n't make the LOWER payments a modification requires. But we had n't fallen behind for over three years at a much HIGHER payment, and made that payment continuously for three years-but Wells in the logic only a willingly unfair corporation could make, despite a test of HIGHER payments for three years, said we would not be able to make LOWER payments. 

Our adjustable interest rate is due to balloon to 6.5 % and they refuse to alter those extremely high interest rates, far above market rates. So forcing us out of our home Currently the result is at XXXX years old, we are two months past due and ( Wells ) are very eager to foreclose and take our home of 22 years. The constant threats, by phone, by mail, by notes on our door, are health threatening and very stressful. 
12 ) They will foreclose regardless of the twenty two years of maintenance and improvements we have paid, way above two months past due! 
11 ) Wells tests for new modifications makes a three month test, Wells are contradicting their own rules unfairly. 

19 ) We propose the following settlement with Wells ; i ) A two to three month forbearance in mortgage payments ; ii ) Cancellation of all late chargesiii ) A mortgage modification of interest only payments at a fixed rate of 3.25 % for 5 years. 
iv ) No additional delays or paperwork ; because of Wells unfair past actions and delays. 
In Wells agreements ' following " settlements '' Wells promised to help home-owners. 

But Wells are forcing us into homelessness! 
Wells are not acting in good faith. Please help urgently.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation