Consumer complaint received 2018-03-15
Company: WELLS FARGO & COMPANY
State: GA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Loan balance remaining after the vehicle is repossessed and sold

Complaint:
Letter I wrote To Wells Fargo Hello, I am writing this letter today to express my frustration and disappointment with Wells Fargo customer service and how I have been unjustly penalized through a bank error. 
A friend of mine, XXXX XXXX, gave me a gift of XXXX XXXX dollars. XXXX sent XXXX XXXX dollars through a wire and another XXXX XXXX dollars through XXXX XXXX XXXX. XXXX then wanted to revert XXXX XXXX dollars back to her account. XXXX didnt communicate this with me. I would have given XXXX the XXXX XXXX dollars that she wanted back if she did. So, my account was frozen by the fraud department without an email being sent or the courtesy of an explanation prior to the account being frozen. I only saw a number posted on my online Wells Fargo account. The phone representative explained that the account was under investigation for fraud. He explained to me that the funds were unauthorized. XXXX never claimed the transaction was unauthorized. After explaining to the representative that I had nothing to do with this, I was told that the account would be unfrozen and to follow up on Tuesday, the next week. I decided to wait it out and my account was closed on the following Monday. After following up on Tuesday, speaking to around 10 reps in many departments, including supervisors, I was told that the account was closed and that it couldn't be reopened. 
My credit card was then closed because my checking account was closed. The only checking account I had was a Wells Fargo College account. I was satisfied with what I had and never thought to open another checking with a different bank to deposit my money. After my checking account was closed unjustly, all the payments that were due to be sent ended up being charge backs into all my credit cards and my University account. The charge back fees amounted to around XXXX $ and I ended up with late payments. Up until then, I had 260 payments always on time and no derogatory marks in my credit history. I couldnt even get my money back. I had put a lot of effort and work into building my credit. It was XXXX and now its at XXXX. Its unjust that I had to be a victim of a bank error and not be able to find a rep that could help solve the issue. 
I went to two banks in person to be misinformed about reopening my college checking account with the same stipulations I had before. I was told that they could reopen the same closed checking and credit card accounts. All in all, I was left with a bad memory of the poor Wells Fargo customer service, loss of the time and loss of money ( many hours it took to earn the money ). There were no reparations for that and most importantly no accountability of the bank error. XXXX also contacted XXXX and had a letter sent stating that the two transactions were authorized. 

Thank you. 



I didnt have access to funds or could use checking or credit card to pay my auto loan bill. After months Wells Fargo decided to reopen my college checking account which had been grandfathered and my credit card because of a bank error. Though I was left with my first delinquency on my credit report. 

I couldnt pay my auto loan bill which I was high pressured to get car with misleading tactics along with a XXXX $ warranty. 

I spoke with many reps and Vice Presidents office of Wells Fargo Dealer Services to share my story. They were non compliant to fix my only derogatory credit mark. Wells Fargo Dealer services then disable my online account, so I couldnt make payments on car. They told me I had to pay XXXX or the car would be repossessed. The car was for sale for XXXX and I had already made payments of XXXX $ on the car. I didnt have full balance to pay the car so my car was reprocessed at XXXX and I couldnt do anything about it. 

Now I have a serious delinquency on my credit report and I also cant do anything about it. I was told by a rep that I would still be responsible for payments after the car is sold. What kind of injustice is that? 

I dont have a derogatory mark on 300+ payments for all my credit cards and my credit to debt ratio is around half. 

I was curious to what this delinquency had triggered. As XX/XX/2018, I made my first credit card inquiry for 2 student credit cards and was not approved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation