Consumer complaint received 2018-06-22
Company: Synovus Bank
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Mom diagnosed with XXXX XXXX in XX/XX/XXXX. Dad XXXX  from it in XX/XX/XXXX. I never married & cared for these 2 w XXXX for 16 years. Being single, they were my immediate family. 
Mom & I visited XXXX XXXX at XXXX XXXX XXXX Ga XXXX XXXXXXXX XXXX at least 30 times during Mom 's life. She had XXXX other daughter who had such a bad history with money that she was on a 5 year fXXXX XXXX for XXXX XXXX that ended around XX/XX/XXXX. 
Mom made me power of attorney, general financial & for  healthcare, in XX/XX/XXXX, & she was mine. Sister owed XXXX to IRS in XX/XX/XXXX. She tried to extort XXXX from Mom in XX/XX/XXXX when Mom was briefly living with her. She then threw her out, giving us 3 days to find shelter for her. Therefore, Mom & I were in & out of the bank, updating XXXX, wanting sister, XXXX XXXX XXXX, and husband XXXX XXXX to not ever have access to any of her money. XXXX & XXXX XXXXXXXX XXXX said no problem, we were co-owners. They honored this, XXXX snowed a female bank officer at the XXXX XXXX XXXX branch, which allowed her to infiltrate our account. 
The day XXXX XXXX got off of her 5 year financial crimes XXXX, she went after our funds. In XX/XX/XXXX, she took Mom from XXXX XXXX to a lawyer & thought she got a new POA for finances, healthcare & new Will. However, I had 3 doctor 's notes stating that Mom was fully XXXX. Our actual family lawyer for 20 years, XXXX XXXX, stated that all those illegally obtained papers were invalid. 
Rushing to the bank when I learned of this after I had a flare up of XXXX XXXX & XXXX XXXX at XXXX XXXX XXXX, I took out a CD that was in both our name. The XXXX branch manager was on XXXX 's side & demanded I return the XXXX. I was holding the check for Mom 's court appointed attorney so XXXX could not get it. 
XXXX XXXX kept calling me, demanding I return the XXXX. I never received any notice of change of POA & it WAS ruled invalid by XXXX XXXX, court appointed guardian, in XX/XX/XXXX. He is XXXX Ga 's City Manager. I did come back into bank with the XXXX check with 3 doctor 's notes stating that Mom was fully XXXX  with XXXX XXXX & XXXX. 
My sister kidnapped Mom from XXXXXXXX XXXX XXXXXXXX to an XXXX XXXX XXXXXXXX, XXXX. Mom did not thrive at XXXX. In 2 weeks she went from walking, talking, & eating regular food to bedridden, bedsores, nonverbal & only eating baby food. 
The only place available after Mom got out of hospital was XXXX XXXX XXXX XXXX in XXXX, where I finally found her. Sister would not tell me where she was. Her sitters would call me & say she was crying for me. I still had the valid POAs.XXXX  transferred money from Mom & my account at XXXX XXXX to a new one that she created with the help of this XXXX branch manager. XXXX had not lived in XXXX for years. She did not know about Mom 's cat, for instance, who became very ill. vet expenses. Mom 's XXXX assisted living bill after XXXX threw her out. Ensure and adult diapers, special food, wipes, doctors ', respiratory, medical bills ... ..my money when Mom & I closed my checking account & combined ours. We explained nothing to XXXX & owed her no explanation. We knew her history. We paid for her kid 's books in college. Her financial criminal & life history is terrible. Yet she picked through all of our banking information, which must be illegal. This was allowed at XXXX XXXX. 
The saddest, most appalling incident was when Mom was on complete bedrest at XXXX XXXX with an open bedsore exposed her XXXX XXXXXXXX. In spite of this state on XXXX, XXXX & her husband XXXX XXXX literally picked Mom up out of bed and took her to the XXXX, Ga branch of XXXX XXXX to have my name taken off the account & XXXX XXXX XXXX XXXX 's on. Took most of XXXX and left our account with XXXX. Keep in mind that I had the valid financial & health POAs! 
I was there when they brought my Mother back, dressed in a hospital gown, soiled dressing on the bedsore and foley catheter not working. It makes me wonder if they abused her. She immediately stated the quotes that I wrote down. She was sobbing, telling me to hide my money, they were stealing ours! She was admitted to the hospital 2 days later. 
All 3 XXXX XXXX branches if you count the nosy XXXX branch manager, XXXX XXXX where we'd done business for many many years, & XXXX branch let us down. I went in constantly to get cask to pay Mom 's 24 hour a day sitters XXXX would help me get the proper amounts, usually XX/XX/XXXX at a time, with the proper bills. She never once saw my sister! She was not part of our lives & was to be forbidden to have anything to do with our money. Yet XXXX gave her full access! What is the rationale of obtaining the POAs, signed, as you can see, at the XXXX XXXX XXXX in XX/XX/XXXX, if they are just not going to honor it?! XXXX is using this information to try to help herself to all of Mom 's money in the estate settlement. It is only XXXX & I can not afford a lawyer. If anyone can help me, please contact me.

Company response to consumer: Closed with explanation