Consumer complaint received 2023-03-26
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IN
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
I had three credit card accounts with Bank of america opened in XXXX, I was always on time never had a late payment. In XX/XX/XXXX my account XXXX went from {$670.00} to {$9900.00} unbeknown to me at that time there was a payment made to the account from a unknown bank in the amount of {$9800.00} which at that point the balance went down to where I knew it should have been {$100.00}. The payment made from a unrelated bank was stopped and my balance then went back to over {$9000.00} I was never notified of this I was unaware of the charges payment and return until the next billing cycle which when I went to use that particular card it was unusable I called the bank to find out why. I was informed my account had been closed I couldn't believe it I asked why and they told me that the payment made was returned as stopped payment I had no idea what they were talking about when I was told the scenario I told them immediately that was not my charges nor my payment nor my account or associated bank. I wanted to dispute it and that why was i not alerted to such a large with drawl I never in 5 years had done a large with drawl i also asked why the red flag wasnt up when a payment was made from another state another unrelated bank and a account that was not in my name. Then in XX/XX/XXXX after all that had happen my other credit card they again closed my account again the same scenario happened after they knew that this again was out of character they allowed who ever to do this to that account too. It was a month later next billing that i was made aware of the actions that took place and the jump in my balance from {$330.00} to over {$11000.00}. I again disputed these charges and again wondered why they allowed this to happen again. In XXXX of XXXX my last account with Bank of America was closed without notice due to the same fraudulent actions. I was devastated I continued to make payments until the dispute was resolved. I want you to understand I had a credit rating of XXXX and I had made sure it stayed that way for the last 5 years prior to all this. I continued making payment on all accounts because I did not want my credit do be damaged. To my dismay I learned that the closing of my accounts by Bank of america had decimated my score, I called the customer service to ask why my payments of {$250.00} on all three accounts were not taking anything off the balance of cards that can not be used. I was told it was because of interest fees, over limit fees late fees ect. Now, mind you my card were not over limit when they closed them and there should not have been any late fees because I paid on the same billing cycle as always. I told them I wanted to settle they sent me to a program that was for hardship, after talking with the lady she took all my info and came back to tell me I didnt make enough money for a hardship, Huh? isnt that what a hardship is not enough money causing a hardship! I asked to speak to a manager I wanted to settle all three accounts I had my 401k still and asked what I could do to settle with a payoff amount,. The manager told me they can not do that and I have to go through a credit counseling program that negotiates and put the funds in a account until the full payment is achieved then they pay a individual account. I said then they will become marked as late and deliquent why can I not negotiate a settlement. He refused. So here we are now I have received a lawsuit from Bank of America they have hired a outside attorney XXXXXXXX XXXX XXXX I sent a validation of debt but have never received anything back I have filed for identity theft because my XXXX  and my XXXX have all been compromised as well. I have put in disputes sent cease and desist letters on collection activity and reporting negative on my credit report until the identity theft investigation is done. They are still reporting on my credit negative, arks they are still pursuing a lawsuit under false pretenses they can not even validate the debt they are suing me for. I feel my rights as a consumer have been severely damaged my credit is wasted and Bank of America has definitely crossed the line and gone against the law in there actions. I have lost my significant other of 22 years and his children are now trying to make me sell my home for there share of its worth, because Bank of a america closed my accounts for no reason and since charged off the debt they have ruined my excelleny credit rating and because of that I can not get a loan to pay them out of there share. A lousy $ XXXX an amount that before Bank of America made this unfair decision I could use my signature to obtain the XXXX. Now I will be homeless in 90 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation