Consumer complaint received 2021-12-21
Company: Paypal Holdings, Inc
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem

Complaint:
I run an e-commerce store ( XXXX  ). I had PayPal as a transaction method through my store. PayPal was at one point good for my store for it bridges the trust between the seller and the customer. XXXX was a brand-new store on the World Wide Web selling popular quality/nice products and PayPal gave it the extra boost it needed. 



On XX/XX/XXXX they abruptly banned my account with NO prior notice, leaving thousands of dollars I desperately needed, locked in the account for 180 days/6 months ( Please see document PHOTO 1 ). After calling a PayPal customer service representative multiple times, I got the same promise of being able to retrieve my money after 180 days. Let this be said each time I called regarding this scenario it was always met with a very undermining tone as this type of scenario is called in a lot, even smirky attitudes when asked if you want to be directed to a supervisor. 



The ban comes with no merit behind it, as I provided the information of orders being purchased and shipped. There arent even refunds/complaints from my customers to give them any right to ban the account. The ban was out of the blue and hurt me mentally. My credit card bill was supposed to be paid off with that money in PayPal and I could not wait half a year to pay my debt off. My credit card was filled with business expenses ( XXXX ads, buying video ads, purchasing and shipping the product, XXXX fees, returns and labour ). I afterwards had to use my own personal investment that was planned for the long term to pay off such debts. 



This being said, PayPal continuously sent me emails during the time my account was banned on my dispute rate rising. Dispute rates are significant because after you have reached 1.5 % dispute rate, your account will have additional fees for it will be in a high dispute tier due to so many disputes directed to your account. MY ACCOUNT WAS BANNED, how could I have gotten any disputes when my account wasnt active. If there was a dispute from a customer regarding the product, that would be brought to my attention as I would be the seller ( Please see documents PHOTOS 2 4 ). At the top of the photos, you can see the date the ban started XX/XX/XXXX. I found that very suspicious of PayPal, a simple XXXX search and you see thousands of other examples/scenarios just like mine. Where they ban your account for 180 days with money in it, gain interest off the money being locked in your account, just before the 180 days are over, PayPal sends the money to their own account. I had good faith and wishful thinking that after I finished my 6-month probation that my funds would be readily available to me, I was wrong .... 



6 MONTHS LATER I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages ( Please see document PHOTOS 5 9 ). They even had the audacity to take it a month before the 6 months was over. There was no damage to PayPal and I know their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to ZERO enriching themselves from my hard-earned money. 



PayPal allegations are false as they are not a partner with my business and they don't know the nature of my business either. Copyright infringements and trademark violations stated by PayPal are nonexistent. PayPal failed to provide a valid court order or a copyright/trademark infringement complaint to justify how they unlawfully seized my money. All disputes with my customers have been already resolved ( which were 0 ) and the remaining balance was my hard earned money. PayPal debited random amount from my balance that doesn't represent any genuine pre-estimate of loss or damages. PayPal user agreement stated liquidated damages at {$2500.00} USD per violation and not per transaction. PayPal actions are considered a breach of their own agreements as they stole all my hard earned money and made my balance reached ZERO! I believe that I was deceived by PayPal as they failed to provide the payment service promised taking advantage of me as their customer to steal my money in a clear case of unjust act. 



I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was scammed by PayPal and I want to make a small claims about this corrupt act done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service.

Company response to consumer: Closed with explanation