Consumer complaint received 2015-07-22
Company: Rocket Mortgage, LLC
State: IA
Product: Consumer Loan
Sub-product: Installment loan
Issue: Taking out the loan or lease

Complaint:
Below is my original complaint with Quicken Loans. At no point did they tell me any gap of 6 months unemployment disqualifies you from the loan. They stole from me, and wasted months of my time, along with the time of realtors and sellers. I wanted my {$400.00} deposit bask, they " investigated '' and said no. 



Good evening, My name is XXXX XXXX. I am XXXX years old, a father, a provider, a XXXX time home buyer, a hard worker and completely fed up with Quicken Loans. I started working with Quicken Loans to obtain information about getting a loan for my XXXX home purchase back in XXXX of this year. Within the XXXX of talking with XXXX XXXX, I was pre approved. The following weeks to come were as expected, needing to provide a lot of information to the Quicken team. As things were further reviewed, I finally had the blessing to put a offer on a house. Toward the end of XXXX, I found " the one ''. I put in my offer and the offer was excepted. This is where things ramped up, I invested a lot of time providing financial statements, getting gift money, giving Quicken permission to get IRS transcripts. I obtained everything that was asked of me. Including {$400.00} good faith and paying for a home inspection. As things were moving forward, at this point, Quicken had everything. It appraised out, sellers were fixing and painting as the appraisal asked and our closing date was 3 weeks away. At this time I was currently renting a property and my lease was up, so I told my landlord, lets do month to month if that 's ok, she agreed, and stated she wanted to put the house up for sale, which was fine by me, because we were moving into our new home in 3 weeks. Let me remind you, at this point, Appraisal was done and successful, They had all IRS and tax forms, I had {$6000.00} in my bank as requested and after all of the hair pulling and stress the end of the tunnel was close. On the evening of XXXX XXXX I was packing up some things, getting things in order, around XXXX I received a call from Quicken from a gentlemen I had never spoken to before, his name was XXXX. XXXX says, " Hey XXXX, under further review, we see your gap in unemployed time exceeds 6 months, so the loan will no longer move forward, we are done ''. Months of work, dedication and much more, taken away in XXXX seconds so impersonally. Why was n't this looked into prior? This was no secret. Now my situation is month to month with a for sale in my front yard. I asked Quicken, can you work with me until I get enough time on the job? and pick things up where we left off, the answer was No. And my good faith money and money I spent on the inspection, Gone. Not to mention all of my time, wasted. My life is turned upside down, is this how you treat people? is this " Engineered to amaze '' as your slogan states? I am only amazed by the lack of heart your team has for people, the unprincipled standards and guild lines they follow. This has been a sickening experience. I will never work with Quicken again, as all I have learned from this experience is that Quicken will waste your time and steal from you. I now have to scramble to figure this out for my family, I do not wish this experience on anyone. I will certainly tell everyone I care about and even strangers not to work with Quicken as well. I may not matter to you, I may just be a number. Those numbers add up, I hope you guys get it together, for the sake of other first time home buyers who make the same mistake I did. 


XXXX XXXXThis was a horrible experience, very unprofessional and the senior research did was awful as well.

Company response to consumer: Closed with explanation