Consumer complaint received 2015-07-09
Company: BARCLAYS BANK DELAWARE
State: CO
Product: Credit card
Issue: Other

Complaint:
HelloI am contacting you because I keep having problems with XXXX of my credit card. This is the second month when this company classifies my payment as late. I filed a complaint to you about this company in the past but this credit company fails to correct the issue. 

More specifically, I can see that my XX/XX/XXXX payment is classified as late ( please see page XXXX of the attachment ) despite the fact that I became enrolled in auto-payment XX/XX/XXXX. 

Below are the details : Date I received an email confirmation from XXXX XXXX rewards regarding my auto-payment enrollment ( please see pages XXXX and XXXX of the attachment ) : XX/XX/XXXXDear XXXX, You have modified all your scheduled repeat payments on account ending in XXXX. Please review the following information for accuracy : Type : ModifiedReference ID : XXXXPayment Date : Monthly on the day of your payment due datePayment Amount : Minimum payment dueBank Account Name : XXXXAfter payment method modification, the monthly statement ( which is attached for your records ) was issued for the following statement Billing Period : XX/XX/XXXX - XX/XX/XXXXIt clearly states : Activity for Z. - card ending in XXXXTrans Date Posting Date Transaction Description AmountXXXX/XXXX XX/XX/XXXX Payment Received XXXX XXXX XXXX - $ XXXXAlso the last statement ( attached ) clearly shows that I am enrolled in the automatic payment as stated in the " Customer news '' section ( on the left ) : Customer NewsREMEMBER ... YOU ALREADY SCHEDULED YOUR PAYMENTThis month the minimum payment due of {$25.00} is scheduled to be paid on XX/XX/XXXX. Thank you for taking advantage of our Repeat Payment feature ; it 's an easy way to make sure your account stays current. 

I immediately contacted XXXX XXXX rewards card to let them know that I am enrolled in auto-payment and I received the following response : Dear XXXX : Thank you for contacting us regarding your XXXX XXXX XXXX XXXX. We appreciate the time you have taken to send us this communication. 

We understand your concerns and apologize if you have received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to provide us with this feedback. We will ensure that your comments are forwarded to the appropriate department. Upon careful review we can confirm that the account is not enrolled in auto-pay and the payment was cancelled last XX/XX/XXXX. We hope you find this information helpful. 

We appreciate your business and look forward to continuing to service your financial needs. If you have any other questions and concerns, please reply to this message. 

Sincerely, Customer CareThis response states that although I received an email confirming that I am enrolled in auto-pay, the monthly statement shows the same, the priceline visa rewards card keeps classifying my payments as late. I had a similar story with this credit card company XX/XX/XXXX which obviously had issues with their website and they reported my payment as late XX/XX/XXXX. During that time I had the same problem with Auto payment enrollment confirmation and this credit card company reported my late payment to credit bureau which negatively impacted my credit history. I wrote them nicely to ask to correct the issue but they refused to help me. I was unable to receive good credit cards as well as obtain a credit because of these issues. 

This is the XXXX compliant regarding XXXX rewards card and I never complaint about any other credit card in several years. Please help. 

Thank youXXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation