Consumer complaint received 2022-02-03
Company: RUSHMORE LOAN MANAGEMENT SERVICES LLC
State: NJ
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Struggling to pay mortgage

Complaint:
Starting in XX/XX/XXXX, we have been working with Rushmore Loan Management Services regarding a loan modification for a property located at XXXX XXXX XXXX XXXX, XXXX XXXX. We have never been able to reach our point of contact XXXX XXXX. Every time you call, it's a different person with a different answer, and the letters they send never follow what the person on the phone tells you to do. Since XXXX, we have spoken with XXXX at least XXXX to XXXX times a month to resolve and provide all the requested information. The last letter we received, dated XX/XX/XXXX, was our denial, but it made no sense. They put in a laundry list of things. 
Employment History Their letter states that my employment history '' " is not sufficient in length to qualify '' The application asks, are you employed? Title? Are you self-employed but does not ask for work history. As the proprietor of my own business, I have been employed for over XXXX years. Certainly, half a century should prove sufficient a period of employment. 

XXXX XXXX The apparent contradictory assertions confounded me with respect to my credit history. There is a suggestion that I have excessive obligations in relation to income, as well as an indication that Rushmore was unable to verify my credit history. Your letter is silent as to how XXXX with an alleged inability to verify one 's credit history could then also cite said credit history as being riddled with excessive obligations in relation to income. Additionally, it is clear that if any decision was based upon an obligation to income ratio that the decision was based upon inaccurate data. 
Furthermore, it is unclear how excessive obligations were determined as I carry credit card balances below {$500.00}, have no monthly car note, and am only responsible for minor day-to-day bills ( power, water, phone, food, etc. ). 

XXXX XXXX XXXX : On multiple occasions, Rushmore was contacted to arrange to make payments on my mortgage as a showing of good faith that I would be able to make the desired level of payment on a regular basis. Rushmore, unequivocally, denied such an arrangement and in predatory and usurious fashion would apparently only accept a payment that would cover all the fixed payments. It would seem illogical that a person seeking a loan modification would be in a financial position to do so. My good faith efforts were rejected. 

Prior Modification History : On multiple occasions, Rushmore was contacted in hopes of reaching a realistic solution. XXXX such solution, XXXX relief, was denied because I was under review for a loan modification. In this instance, it appears that Rushmore was duplicitous when communicating about this matter. The letter indicates that the maximum allowable modifications have been exceeded. If this is true, it is unclear why this was not communicated to me at the very beginning of this process in XXXX of XXXX. Instead, time after time, for months, I was asked to provide additional materials. Such a circumstance reeks of incompetence or outright duplicity, which certainly violates applicable debt collection regulations. 

Then the letter has a part for Other : The letter vaguely asserts that XXXX XXXX Mortgage XXXX XXXX does not offer a loan modification on the terms requested but fails to detail what terms would be acceptable. Also, I called XXXX XXXX XXXX on XX/XX/XXXX, and they stated they no longer own the loan that it had been sold to Rushmore.

Company response to consumer: Closed with explanation