Consumer complaint received 2022-12-31
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Starting on the XXXX of XX/XX/XXXX I noticed my phone all of sudden popping up XXXX XXXX XXXX from XXXX but I dont have XXXX XXXX on my phone. Each time I put my key in the ignition of my car it popped up on my phone. I had my cousin take me to drop my NEICES off in XXXX to meet their mother. At time my balance was XXXX I was recently paid over {$1000.00} that Friday. I keep my transaction book to keep up with what Im spending. I was trying to pay my cousin {$20.00} XXXX XXXX for driving me due to my legs being bad I XXXX XXXX far and XXXX XXXX When we got back to XXXX SC I asked her to stop at the store so I can money from the ATM first I tried {$40.00} it declined then I tried XXXX again then XXXX then I asked for a copy of balance to be printed which it did. Which showed {$360.00} so we left not getting any money. My cousin drove me XXXX min away closer to house was a XXXX XXXX XXXX when I was about to get out my cousin turned off my car and theXXXX XXXX XXXX came on again I went in there tried XXXX  times trying to get cash back for only {$10.00} each transaction showed cancelled but when i checked my online banking the ATM actually charged and my bank charged and it showed as if I actually received the money from the ATM AND XXXX  XXXX WHEN REALLY I DIDNT. The XXXX at XXXX XXXX  said even with me showing him that he couldnt give me the items nor could he refund me over {$60.00} back so I went to their atm and tried it showed declined again for {$40.00} then {$20.00} so I turned my phone on airplane mode and the atm showed some kind of error code nka something XXXX cant remember but my bank end it showed I received the money so I filed a claim for those transactions. The bizarre thing was my daughter whos a minor had turned XXXX on the XXXX so my cousin offered to XXXX XXXX her {$20.00} for her birthday but I asked her if she had XXXX on the way to XXXX XXXX she told me No but then offered to send money via XXXX to my daughter when I went into XXXX XXXX. I wrote down all my transactions that night in my book the way Bank of America had it the next day I called to see where the money was and they said give it to XXXX XXXX  I never seen that money i seen {$40.00} or {$60.00} back in the account I cant remember. But then today I was in XXXX XXXX  when I received an email from XXXX stating thank you for your purchase on XXXX XXXX in XXXX sc but I live in XXXX  sc I call requested to speak to supervisor and they said without a warrant she couldnt give me any information except about the transaction so I asked her about the transactions and she said someone came in there at XXXX tried using my debit card via virtual express ending in XXXX which is my card my name on the account which means someone is selling my info because I just received a brand new debit card Wednesday just activated it never gave XXXX my card information cause I havent been to XXXX this week. I called XXXX XXXX they said it was XXXX XXXX issue then XXXX XXXX called and said XXXX XXXX has to call them then XXXX XXXX said XXXX has to call them. Finally a deputy called who sounded unbothered gave me a case number and said an XXXX would contact me which is what they always tell me since XXXX none of my complaints get investigated appropriately as if its corrupt or an inside job. Back in XXXX I received an email from XXXX and XXXX saying my package was on the way to an address I dont live at with car parts that I didnt buy or had any knowledge of and they said well maybe the emails got intercepted. No this isnt just happening money is being stolen from me and being covered up illegally my bank statements change every day they look different. I even noticed my XXXX for my job someone accessed that account illegally and changed the amounts of deductions and stop my benefits illegally. Attached is the proof someone is illegally accessing my device and also my financial tax records all my files on my phone showed modified dates and shows me downloading the files for proof dated XX/XX/XXXX this has been showing up on my phone since XXXX  months ago. But I needed more evidence to prove it. My vehicle which is in XXXX XXXX name showed a desktop Bluetooth to the car and I dont own a desktop. I noticed things with my job thats needs to be addressed as well but something isnt right. Ive lost approx {$760.00} in the past 2 months but because my records have been modified what am I suppose to do. My original account with yall the email password was changed I requested password reset it never gave I tried several times so I had to make a new account that email is XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief