Consumer complaint received 2022-05-23
Company: CarMax, Inc.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
On XXXX-22, I requested information about a vehicle on carmax. On XXXX-22 a lady name XXXX contacted me on XXXX22 at XXXX AM. This carmax is located in XXXX TX on XXXX XXXX XXXX XXXX. XXXX reported the vehicle that I was interested in is a work truck ( XXXX XXXX pick up truck ) XXXX reported Carmax have several pick up trucks but was not located in XXXX. She went on to reported they have another XXXX  ( XXXX ) truck that was in route, but unsure when the truck will arrive. She went on to state they have other trucks at different locations but will be charged a transportation fee from XXXX dollars just to get the truck to the XXXX office XXXX We also talked about me and my husband driving to the location to avoid the fee. I told XXXX we are not impressed with the XXXX XXXX pick up truck and wanted to think about what we wanted to do. She went on to say congratulation on being pre approved with XXXX XXXX XXXX. I said how can you get pre approved if you have no ran my credit. She went on to say you are not approved just yet because we have not ran your credit. I went on to say we need to think about what we want to do. XXXX responded and said we can not run your credit with out a car. She said you will need to select a car for that deal. Without a car credit is not ran. I told XXXX I will get back with her once we make a decision on what we wanted to do. I received a text from XXXX on XXXX-22 that stated " Hi XXXX, this is XXXX from CarMax. We received the decisions for your recent pre approval application. I'll be calling you in a few minutes to go over those results. '' She sent me XXXX pictures of the rXXXX XXXX work truck that I told her I did not want. I sent her a message saying ok, I thought we were waiting to make a decision before my credit was ran, you guys ran my credit? I immediately called the number where XXXX called and texted me from XXXX. Initially, call did not go through. I called back again and a receptionist answer the call and stated she did not know who XXXX was. She put me on hold for 1 hour and did not return back to the call. Called back again and asked to speak to a sales manager and was put on hold again and call was disconnected. Call back again on XXXX-22 at 2 PM and a rude man answered the called and asked why I needed to speak with a sales manager and I said about a situation that I have with a young lady name XXXX. 
This person would not transfer me to a sales manager. This person put me on hold and the call was disconnected. 
I believe I was scammed by Carmax. I believe XXXX is a code name. This person name XXXX ran my credit without my consent. She told me she was not going to run my credit until I found the truck that I wanted. She said she could not put a deal together without a vehicle. CarMax is scheming on incident people and running their credit without consent. How I found out my credit was ran because I received several alerts my from different banks my credit file was ran. I have attempted numerous times trying to get this matter resolved with Carmax but was not successful. Also, I never received a call from XXXX.

Company response to consumer: Closed with explanation