Consumer complaint received 2017-05-11
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process

Complaint:
Ocwen is in violation of UDAAP-Unfair Deceptive Abusive Acts & Practices. They bought our lo an and reassured us a number or times that our past taxes would be included in the new modified loan amount. They also went as far to say that the only way the payment would go up was if our property taxes went up. We have a 23 year fixed loan on a  Shared Loan Modification plan  with  Ocwen. F or the first year our payment stayed the same as it should because its a fixed loan. The follo wing 3+  years our payment went up more than {$850.00} a month. Upon further investigation we found that a ) they were charging us for taxes that were previously collected by our prior lender thus double dipping, & b ) they are also charging us for taxes that they told us several times would be included in the   new loan amount, we have proof.
This has caused us substantial monetary injury due to this unfair practice. Ocwen has notified us ( we have proof ) that it will contin  ue to go up, thus eventually forcing us out of our home which we believe was their end game to begin with. We could not avoid this injury since the material information about the pricing was modified and or withheld after we committed to the purchasing of the product therefore unable to avoid the injury.      Ocwen also charged us f or  XXXX  property inspections totalling {$180.00} and  XXXX  valuations totalling {$650.00} for a grand total of {$840.00}. An  Ocwen rep resentative sent us the paperwork with all of this information on it when we complained about not receiving a copy of our appraisal for over a year. We had to file a complaint with the CFPB in    2015  to legally get a copy of our appraisal from  Ocwen. Upon further investigation of the Ocwen sent document we noticed that they  applied our first 3 mortgage payments but then reversed the last payment as if they never received it. So it appears as if we only made  2  payments when we ma de three. This  amount is {$3600.00}. Since I started this letter  Ocwen has  credited us for the misplaced payment but still owes us lates fees and interest they charged us for th e four years that THEY lost our payment and want this money back! OCWEN told us that they    would open a ticket and look into this that was 60 days ago with no further contact. At the time this was going on Ocwen was being su ed  in Federal Court. We found this out after the fact or we would of put in a claim for fraudulent fee charges.      To rectify this matter this is what needs to happe n. Ocwen will refund us for the following in the form of a check 1. ) {$180.00} -- f or the  XXXX  inspections  XXXX  -- for the  XXXX  evaluations -- totaling &  XXXX . We want a check issued to us. They have charged us more than this on a monthly bassi on a fixed loan for the last 3 years considering they have fraudulently increased our payment now {$850.00} a MONTH! We work hard for our money and want it back  2. ) Regarding the misapplied mtg. amt. of {$3600.00} that was just applied to our loan .- and was lost for 4 years we want all late fees and interest that we paid on an inaccurate balance credited back to us. We more interest for 4 years on a payment they lost. We want detailed notarized proof.      3. ) Regarding property taxes ; we had an escrow account with our past lender and now Ocwen is telling us we owe them for those taxes. That is double dipping and illegal but they are doing it knowing that the only option we have is to pay it or go back into Foreclosure which is their end game we believe. There are also past taxes that we were assured several times from Ocwen that would be included in the new loan, their paperwork even says this and they are hitting u s for those as well. By our accounting and a third party would need to check this. They owe us {$14000.00} approx.      Grand t otal {$16000.00} and we want a refund

Company response to consumer: Closed with explanation