Consumer complaint received 2020-11-10
Company: LD Holdings Group, LLC
State: FL
Product: Mortgage
Sub-product: VA mortgage
Issue: Closing on a mortgage

Complaint:
This compliant is from my recent mortgage with Loan Depot The loan officer this compliant addresses is named XXXX XXXX with Loan Depot XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, his NMLS ID IS XXXX, During the second week of XX/XX/2020 I spoke on the phone to loan officer XXXX XXXX with Loan Depot.com LLC. He offered me a mortgage rate of 2.75 % if I would finance my mortgage with his company and I agreed. I asked for this rate in writing and he stated no problem. He sent me a link to pay a {$4000.00} earnest deposit and assured me I would get the money back at closing. Several weeks passed before I received any documentation and only after I continued to ask he sent documents but the interest rate was not 2.75 % rather it was 2.875 %, and showed a purchase for one point at the cost of over $ XXXX dollars this was the first dishonest tactic by XXXX XXXX . When I questioned the mortgage rate it became more difficult to contact him and he again assured me the point would be taken out at the closing and I would not be charged for any points. Again XXXX was dishonest because I was charged for a point against my wishes. I made it clear I was not purchasing any points for the rate he gave me because my credit rating was XXXX, Excellent, he agreed but again was dishonest. My realtor XXXX XXXX, with XXXX XXXX XXXX, PHONE NUMBER XXXX, she can verify my statements because she was struggling through out the loan process to help me understand what was happening with my loan because of no communication from XXXX. XXXX assured me he would refinance my Virginia home which would allow me to utilize my veterans benefits of XXXX money down, this was necessary because my Virginia home was VA financed as well and I did not have enough VA credit to purchase the home in Florida. After several weeks XXXX informed me he was turning the Virginia refinancing over to a loan officer in XXXX VA named XXXX XXXX. One weeks before my scheduled closing on XX/XX/2020 I was able to contact XXXX after numerous attempts, after I asked him about the refinance on the Virginia home it was at the point he informed me it wasn't going to happen and I would have to bring approximately XXXX XXXX to the table. I asked him why hadn't he informed me sooner so I could have use other options to pay off the {$13000.00} that would fix my debt to ration issue they had, he pretty much just stated he had been busy and always gave me some excuse that was not beneficial to me. On XX/XX/2020 I asked XXXX if I was closing on XX/XX/XXXX and he stated yes, I have proof. I drove a 26 ft. XXXX truck 13 hours to arrive in Florida timely only to discover from my realtor I would not be closingon the XXXX, XXXX never told me anything. I truly felt as if my back was against the wall, the loan company had my XXXX deposit and stated I would lose it if I backed out the process because of the dishonest tactics by XXXX. My furniture was sitting in a XXXX for three days in front the house that I did eventually purchase after having to bring {$25000.00} to the closing. 
My compliant is that I should of received the 2.75 rate I was promised by XXXX XXXX which was the reason I agreed to go with his company, 2nd I should not have been charged for a point I never agreed to as part of my closing, 3rd I should have received my {$4000.00} deposit back as agreed by loan officer XXXX XXXX, 4th I should not have been put in a position to have to pay {$25000.00} to close when I have veterans benefits to avoid this, but because of the deceitful tactics by the loan officer I was not afforded the opportunity to fully use my veterans benefits. Because of the actions and deceitful behavior of loan officer XXXX XXXX me and my family experienced a tremendous amounts of XXXX and XXXX to include a financial setback that was unnecessary.

Company response to consumer: Closed with explanation