Consumer complaint received 2016-12-22
Company: WELLS FARGO & COMPANY
State: IL
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
On XXXX XXXX XXXX Wells Fargo bank acting under glimpse of " Trustee XXXX '' filed fraudulent foreclosure case which was based on forged robo-signed documents and false statements, commonly known as perjury and obstruction of justice. Wells Fargo bank lawyer XXXX XXXX lied to the Court that XXXX was a mortgagee for my loan with long-bankrupt XXXX while XXXX was NOT a mortgagee. When I tried to call Wells Fargo bank regarding this foreclosure, not a single employee could answer my questions and switched me from one to another, in violation of National Mortgage Settlement where Wells Fargo bank required to establish a single point of contact. Written communication with Wells Fargo bank is the same. During more than 4 years I received a binder-worth of electronically signed runarounds telling me the same information : we need more time to research. forexample, robo-signer " XXXX XXXX '' mailed me on XXXX XXXX, XXXX, ( AFTER Wells Fargo bank promised to do " things right '' and make " customers whole '' ; XXXX XXXX, XXXX, XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; ( yes, two letters on the SAME day! ) XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX. According to a XXXX Wells Fargo Bank, N.A XXXX, Wells Fargo & Co is instructing its workers to deceive customers about lost deeds or other missing documents ( in other words, tell them to lie ). According to the lawsuit, XXXX and others received emails instructing them not to tell customers about situations " where we have a lost contract, deed, any type of document, really, but especially when it relates to securing a property. '' The email told the employees " to say that we need to do further research or something similar. '' See attached. This evidence brings to light why from XXXX to the present time I have received a binder 's worth of runaround letters advising me that XXXX " need to do further research. '' Just between XXXX XXXX through XXXX XXXX, I received twenty two ( 22 ) letters telling me more research must be done on my mortgage. 
On XXXX XXXX, XXXX Wells Fargo bank sold my property to a new buyer whom their realtors mislead about their rights to foreclose on me. 
But on XXXX XXXX, XXXX I received absolutely idenical letter from XXXX emaploee XXXX XXXX where she lied to me that " we need more time to research '' as instructed by Wells Fargo bank top managemtn. Moreover, on XXXX XXXX, XXXX XXXX employee XXXX XXXX mailed me a letter where he refused to respond due to " pending litigation '' where Wells Fargo bank is a plaintiff, case XXXX. Clearly, Wells Fargo bank HAD NO RIGHT to sell my property if they know that here is a pending litigation ; and as a defendant I have right to request material evidence from Wells Fargo bank such as full set of documents which gave them right to foreclose. Notable, on XXXX XXXX, XXXX XXXX XXXX lied to me that he will not respond due to " pending litigation '' in case XXXX where I was the plaintiff. This case was officially closed on XXXX XXXX, XXXX, so XXXX XXXX urgently needed another excuse why he can not provide me documents - simply because Wells Fargo bank does not have any legit documents and non-stop lied to me and new property buyers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation