Consumer complaint received 2021-12-30
Company: NQM Funding, LLC
State: FL
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
XXXX XXXX XXXX # XXXX XXXX # XXXX of US Mortgage referred my file to XXXX XXXX when I contacted US Mortgage about XXXX XXXX XXXX. 

On XX/XX/XXXX I provided a deposit of {$5000.00} through ACH to XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX in order to hold Homesite : XXXX XXXX XXXX XXXX # XXXX in order to hold the lot with an additional {$12000.00} paid for through ACH on XX/XX/XXXX. All funds in order to acquire this home was provided. 

On XX/XX/XXXX I received a phone call from XXXX XXXX stating she just got off the phone with her Manager XXXX XXXX who received a phone call from US Mortgage stating that Vice President of XXXX XXXX and he XXXX XXXX stated for US Mortgage to stop the process and that they have a cash buyer. Therefore they were not proceeding with the sale of the home with me. In light of receiving this devastating news a day before Closing I reminded XXXX that I was still under contract and my contract officially expires on XX/XX/XXXX at XXXX XXXX.. My Closing date is actually today XX/XX/XXXX due to the extension they provided me in an email from XXXX XXXX XXXX XXXX 

My credit card was charged for {$670.00} for the appraisal from my understanding it was scheduled for XX/XX/XXXX before Closing. My Realtor XXXX XXXX License # XXXX spoke to XXXX XXXX XXXX # XXXX XXXX # XXXX of US Mortgage regarding the appraisal was done but it would not be ready for Closing and I would have to choose another LOT just not LOT # XXXX because the appraisal would not be ready after I was given an extension by XXXX XXXX. When I called US Mortgage XXXX XXXX asking for a copy of the appraisal she advised me that the appraisal was not done. I'm confused. As a consumer I am suppose to be furnished a copy of an invoice when I am charged for anything and I have received conflicting information. 

XXXX XXXX XXXX XXXX XXXX XXXX, XXXX is in Breech of Contract. XXXX XXXX knowingly accepted another offer while under contract with me.. Please remember that when I call into US mortgage all calls are recorded for quality assurance and as a the Buyer Im requesting those phone recordings in order to prove that The Vice President of XXXXXXXX XXXX  XXXX. XXXX XXXX XXXX, XXXX. XXXX XXXX is in breech of this contract and my deposit is owed along with other damages and fees. 

In order for my deposit of {$17000.00} along with inspections, Appraisals, gas, mileage ( because I do not reside in XXXX XXXX County ) storage fees because I sold my last home. I DID NOT STOP THE LOAN. THE VICE PRESIDENT OF XXXXXXXX XXXX DID. You can not break a Contract and keep my deposit too. He called the US Mortgage and stopped the loan. Im only in default only when I didnt full fill the terms in order to Close. 

This is unfair and unethical practices on XXXX XXXX. I was under the impression I was Closing on this home today. 

I also received an email on XX/XX/XXXX from XXXX XXXX XXXX stating that even if I didnt close on XX/XX/XXXX you had 7 days in order to not default on your deposit. Not today all Im receiving from XXXX XXXX is that I defaulted and I was losing my deposit of {$17000.00} after waiting to Close a year. 

As Mortgage Officers, Officers of the XXXX  XXXX XXXX should have been raised when the Seller Called before the contract expired to state they were entertaining any other offer instead of mines after being in contract with me. 

Vice President of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation