Consumer complaint received 2019-05-20
Company: Convergent Resources, Inc.
State: MN
Product: Debt collection
Sub-product: Private student loan debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
Hello, I took out a student loan from XXXX XXXX / XXXX XXXX XXXX in XX/XX/XXXX. I was unable to keep up with payments on this loan, and the last payment I was able to make was in XX/XX/XXXX.  Collection activity began shortly thereafter, primarily from Convergent Outsourcing , Inc . 

I am writing today to formally complain that Convergent Outsourcing has illegally re-aged this debt and has begun reporting it to the three credit  bureaus again, despite the it being far too old to continue reporting. This debt aged off of my credit reports in XX/XX/XXXX, 7 years after the last payment along with the credit reporting time limit. 

Suddenly, on XX/XX/XXXX, this debt has re-appeared on my credit report and has damaged my credit again. According to the bureaus and my reports, Convergent Outsourcing is claiming that my Date of First Delinquency is XX/XX/XXXX. As you know, the Date of First Delinquency is defined as the date a consumer first becomes 30 days late, never brings the account current, and then a charge off ensues. The account was charged off in XX/XX/XXXX, as you will see in my supporting documents, but this is obviously NOT the DOFD. The re-aging of this debt is illegal and is an attempt to bully me. According to the Fair Credit Reporting Act, the latest possible DOFD is XX/XX/XXXX. As I write you today, this is 7 years and 8 months ago. 

I am attaching a few documents, all from my XXXX credit reports, to help you understand. 

1. ) Screenshot of XXXX - XXXX showing Date of Last Payment - This image is a direct screenshot of my XXXX credit report from XX/XX/XXXX, clearly stating that the last payment I made on this account was XX/XX/XXXX. It also shows that they discontinued reporting the debt in XX/XX/XXXX. 

2. ) Full Credit Report _ XX/XX/XXXX_ FINAL CONVERGENT.pdf - This is a copy of my credit report from XX/XX/XXXX, showing both the XXXX/XXXX XXXX XXXX ( XXXX ) loan ( details in the screenshot above ) in the Accounts section, along with Convergent in the Collections section. This shows the original creditor as XXXX XXXX XXXX XXXX, the trust that originally bought the charged-off loan from XXXX. 

3. ) Full Credit Report_ XX/XX/XXXX_ CONVERGENT FALLS OFF.pdf - This document shows that Convergent ages off of my report according to the appropriate timeline. 

4. ) Full Credit Report _XX/XX/XXXX XXXX FINAL WITH DOFD.pdf - This is simply showing the full final credit report on which the XXXX / XXXX loan existed, with the details from document # 1 included. 
Full Credit Report _ XX/XX/XXXX XXXX  FALLS OFF.pdf - This report shows the original loan from XXXX/XXXX has aged off of my report, 7 years from the DOFD. 

5. ) " Full Credit Report _ XX/XX/XXXX BEFORE CONVERGENT REAPPEARS.pdf - This document shows the state of my credit report before Convergent illegally reported my debt to the credit bureaus. 

6. ) Full Credit Report_ XX/XX/XXXX _ CONVERGENT REAPPEARS.pdf - This, finally, is the report showing Convergent inaccurately and illegally reporting this debt, suddenly re-opened in XX/XX/XXXX. 

I have contacted and disputed this with all three bureaus. XXXX and XXXX continue to investigate, but XXXX  was expectedly insufficient, maintaining that the account had been updated and that the DOFD was XX/XX/XXXX. They explained to me over the phone that they simply contact the furnisher to confirm the information on the report rather than looking into the details. Its clear to me that the dispute process via the bureaus is not thorough enough and that a complaint against Convergent Outsourcing is necessary. I am not comfortable attempting to dispute directly with Convergent as their tactics are clearly abrasive and aggressive. I would sincerely appreciate your thorough investigation as you will see that this reporting behavior is extremely inaccurate and illegal. 

Finally, I just want to recap that this debt originally aged off of my credit reports appropriately. It is this sudden activity as of XX/XX/XXXX that has caused me to write you today, as they are attempting to muddy the Date of First Delinquency and bully me by reporting this well beyond the legal timeline. It is important that Convergent reports this accurately and that XXXX, XXXX and XXXX acknowledge the change.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation