Consumer complaint received 2016-08-28
Company: URS Holding, LLC
State: CA
Product: Debt collection
Sub-product: Credit card
Issue: Communication tactics
Sub-issue: Threatened to take legal action

Complaint:
United Recovery Systems , LP XX/XX/XXXX XXXX XXXX XXXX, TX XXXX Attn XXXX XXXX I had a credit card with XXXX XXXX and I got behind in my payments. I am XXXX years of age. My XXXX of over 40 years began bringing in less and less money, starting in XX/XX/XXXX, because it is dependent upon the construction industry. The construction industry was in a downward spiral at that time and is just now coming out of its decline. We took on more debt than we ever had before, just to keep things going. 

My wife had always handled the finances, ran the household, cleaned the house, did the laundry, shopping, cooking, etc., and, in general, took care of our XXXX XXXX dogs, me and everything else. She also worked for XXXX, which were very time consuming, but she did them quickly. Unfortunately, my wife was stricken with XXXX XXXX, which affects people in different ways. XXXX. So, whenever necessary, I help her with whatever she needs. I also try to do the household things my wife used to do, but am falling very short of that. In addition, I do not do " the time consuming reports quickly. '' In fact, sometimes they seem to take me forever with all of the interruptions and additional things I am now responsible for. I am trying to deal with my situation, but it really is dire. 

Further, money is so tight that we can not afford to eat healthy. When a company demands a large payment with the threat that they will charge off our bill if I do not pay it, our " food money '' is the only place to take the funds from. I was re just asking for some time and consideration. As I said above, I had a credit card with XXXX XXXX and I got behind on my payments. I should also mention that I had XXXX other credit cards, and other assorted bills, and I got behind in my payments on all of them, as well. 

I usually pay my bills by telephone, so each time I called XXXX XXXX XXXX to pay my bill, I received a lecture about my payment being late, at which time I would again explain my situation.. They told me my situation was considered a " hardship, '' so I needed to speak to a Debt Counseling Company. I had already spoken to one called XXXX XXXX XXXX. I guess XXXX XXXX sold my account to XXXX when I got behind in my payments because suddenly XXXX was calling me constantly. I explained my situation to the XXXX employees. XXXX continued to make its same demands, while I explained to them, over and over again, that I could only promise to pay {$50.00}, until things improved. 

On XXXX XXXX, XXXX, I paid XXXX {$50.00}, on XXXX XXXX, I paid {$160.00}, which included the money we needed to buy food. I supposedly had to pay that amount to keep them from charging it off. I begged them not to charge it off because there was no way I could pay the entire balance, which I also constantly explained to them. On XXXX XXXX and XXXX XXXX, I paid XXXX {$50.00}. Then, on XXXX XXXX, XXXX, XXXX told me I had to pay an additional {$250.00} or they were going to charge off my account. As usual, I begged them not to charge it off because I could not afford to make payments, let alone the over XXXX dollar balance, so I paid XXXX the {$250.00}. 

On XXXX XXXX, XXXX, I called XXXX to make a payment, but was told they had charged it off and that my dept had been sold to United Recovery. I called United Recovery. I told XXXX XXXX that I wanted to make a {$50.00} payment. He said that I had to pay the entire XXXX. I told him there was no way I could pay more than {$50.00}. He said I would have to talk to XXXX XXXX. I explained the situation to her, that I could not pay the full amoun

Company response to consumer: Closed