Consumer complaint received 2020-08-19
Company: EQUIFAX, INC.
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Their investigation did not fix an error on your report

Complaint:
Complaint against Equifax credit bureau : Since XX/XX/2020 up to XXXX XXXX I have submitted 3 disputes to update my initial fraud alert contact information. I have called Equifax and spoken to representatives who have assured me that the changes I requested have been made. However, when I called XXXX XXXX they told me my information was still not updated. From XX/XX/XXXX to XX/XX/XXXX I feel I have been gaslighted, trolled along with and deceived to believing the proper changes were made to my account. On XX/XX/2020 I called Equifax again and asked to speak to a manager or supervisor. At XXXX XXXX  a representative tolled me a supervisor would not be available for the next hour. This being said, I asked the representative for how long their dispute office will remain open. The representative said their dispute office will remain open until XXXX XXXX I then agreed to call back with in the hour. At XXXXXXXX XXXX I spoke to another representative who rather than respecting my request to speak to a supervisor or manager. She was being persistent on attempting to help me with my issue. I respectively told the representative four times that I would feel more comfortable speaking with a supervisor or with a manager at this point and that it is nothing personal against her. Afterwards, she placed me on hold for 33 minutes. I then called the office again only to hear the answering machine stating the offices are no longer available, despite a previous representative and the robo automated voice system ( when you call Equifax ) this robo automated voice system clearly states their office hours are available Monday through Friday from XXXX XXXX- XXXX XXXX  This seems as if I was purposely placed on hold for a certain amount of time until the Equifax dispute office was no longer open in order to prevent me from speaking to a supervisor or manager. Again at this point I undoubtedly believe I am being gas lighted, trolled along with, ignored and highly deceived. As these actions are demonstrating that I am of little importance to this credit bureau company. The times I filed a dispute about updating my contact information on my initial fraud alert, I received email confirmations that indicate my disputes being completed by them. They are not completed and my disputes have been ignored. Due to the irresponsibility of Equifax not updating my information correctly, I am being told by XXXX XXXX that my application can not proceed until Equifax fixes and updates my initial fraud alert contact information. I have already sent Equifax the appropriate documentation such as my SSN, my drivers license, and my birth certificate to prove that I am who I say I am. I have sent them my legal documentation in 2 separate disputes, but somehow my initial fraud alert contact information remains outdated. I am confused to why they will mark the disputes that I made as completed, when the Equifax dispute center has not bothered to make any changes. In these disputes, I have even send them pdf letters that clearly specify what I need updated. The update is something clearly simple, it is just erasing my old contact information and simply adding 7 digits to my initial fraud alert. I do not know who is handling the disputes at Equifax but they are really irresponsible and unsympathetic. They have deceived me. Now, it seems that I just have a hard inquiry on my credit because of the lack of responsibility the dispute center of Equifax. I do not know what is going on at this dispute center or who they are hiring, but this is completely unprofessional. Please help with this stressful situation I am facing as this has really caused a huge psychological toll on my mind. I have sent them everything needed and yet I am being ignored from this credit bureau.

Company response to consumer: Closed with explanation