Consumer complaint received 2016-10-11
Company: Ocwen Financial Corporation
State: VA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I need help ASAP! I believe I 'm in a predatory mortgage loan. I 've been trying to get out of this mortgage since I purchased my home in 2006 but, I have n't succeeded. The loan is an XXXX interest only adjustment loan with OCWEN Loan Servicing , LLC . The loan just matured last month, which means I 'm now paying principal and interest after 10 years. My mortgage has never been late until now, my monthly payment has jumped up {$940.00}. My monthly payment went from {$1500.00} to {$2500.00} starting XX/XX/XXXX. To make matters worst, OCWEN also claims there 's a escrow shortage and asking for an additional {$600.00}, which increases my monthly payment again starting this month ( XX/XX/XXXX ). My payment is now {$2500.00}. I also pay a XXXX trust monthly, which is {$700.00}. I can not afford a monthly mortgage payment now in total {$3200.00}. I contacted OCWEN by phone after receiving notice of the significant increase to my monthly mortgage payment in XX/XX/XXXX. I informed them that this payment was totally unaffordable for me and requested a loan modification. I applied for a loan modification with OCWEN in XX/XX/XXXX. After submitting all requested documentation, OCWEN denied my loan modification request reason stated because my mortgage was current. Per OCWEN, I need to be at least 30 days or more behind on my payments in order for them to possibly consider a loan modification. I 've even requested refinancing my loan with OCWEN, that was denied. OCWEN stated I was not eligible for loan refinancing and not eligible for any of the make home affordable programs, which include HARP or HAMP due to the terms of the owner of my loan. Per OCWEN, XXXX XXXX XXXX XXXX XXXX is the owner of my mortgage and holds the note. I am at the end of my rope. I have tried everything to work with OCWEN and they have been no help to me whatsoever!! Yet, they say they are here to help in difficult times. NOT TRUE!! I run into a brick wall every time I 'm forced to deal with OCWEN. This large increase to my mortgage is now causing financial difficulties. I exhausted most of my finances to make this month 's mortgage payment. Unfortunately, I 'm facing the same situation for this month. I need some type of relief until I can find a permanent solution. I 've tried to refinance my mortgage with other lenders, such as, XXXX XXXX, XXXX XXXX, XXXX, and XXXX XXXX with no luck. I 've even tried my credit unions. They wo n't touch the loan because I 'm currently underwater with no equity and they do n't have other programs to help because my loan is not owned by XXXX, XXXX XXXX or FHA. I hope the CFPB can force OCWEN and XXXX XXXX XXXX XXXX XXXX 's hand, whereas, I will either receive a loan modification or refinanced into an affordable loan. I know both have been in trouble before with mortgages. I 've worked to hard to rebuild my credit and avoided foreclosure, which I am possibly facing now. One lender suggested that I do a short sale and get out of the loan all together, which is easier said than done. I hold a clearance, which makes my situation even more difficult. Your assistance is this matter is greatly appreciated.

Company response to consumer: Closed with explanation