Consumer complaint received 2020-02-29
Company: CITIBANK, N.A.
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
CitiBank - case Reference number XXXX I am writing in-regards to the closure of my Citibank checking account on the XX/XX/XXXX. According to Citibank the reason for closure was significant increase of wire transactions Back in XX/XX/XXXX I was contacted via email by Citibank to call their compliance department and provide an additional information regarding my checking account. 
I have called twice ( my calls must be recorded and can be verified ) to the number they provided and mentioned my case number however every time I called there was no answer so I precede with leaving a message with my current contact information but I never heard back from Citibank again via my email which is the best channel of communication since I have been living abroad for over 5 years. 
Unfortunately citibank will not allow me to change my personal information to overseas address and contact info ( only U.S local address ) in my opinion this was the root of the problem the fact that I wasn't reachable due to my current status which is living out of the country. 


After my account was closed I have tried to reach Citibank endless times and kept on being bounced from department to another without making any progress. I have talked to the Washington D.C branch manager where I oped my account, to citibank costumer support, to International wire transfer specialist all of which offered to call other departments and did not know how to help me. 

All I asked for was to be able to clear my name, to be given an address, a phone number where I can provide detailed explanation with supporting documents to proof that Citibank decision was wrong. Unfortunately no progress has been made until today. 



I am able to provide any documentations citibank needs to review my case and to freeze/ cancle any existing or future bad report against me. 

Documents I have to establish my case : To establish relationship with the sender of the wires - A marriage certificate - verify the identity of my wife, Certified copy of XXXX passport and driver license To establish the source of the funds - My wife 's proof of employment overseas. 
- pay slips for XX/XX/XXXX - Bank Statements for XXXX XXXX  XXXX - Bank statements for XXXX  XXXX XXXX, XXXX - XXXX nine statements showing money was transferred by my wife to my citibank checking account. 

- Copy of tax returnXX/XX/XXXX ( in process. I will have ready in couple of weeks ) where I declare all wires coming in to my U.S account from my wife. 


Establishing proof of property purchase - Buyers settlement statement of a property purchased together. 

- Copy of Tax return XX/XX/XXXX ( in process ) As for a single wire into my checking account early this XX/XX/XXXX coming from my own checking account in XXXX : ( I am dual national ) To establish the source of the funds from my checking account in XXXX -Life insurance funds received from my deceased mother -Certified death certificate -XXXX  XX/XX/XXXXXXXX statements . 
- proof that I am the holder of the bank account. 

Please let me know where to send documents mentioned above or any other supporting documents I would need to submit in order to resolve this case and clear my name. 

Per your advice above I will not revel any personal info in the attachment below unless, you asked me to do so when I receive your reply.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation