Consumer complaint received 2017-03-23
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
This case should be adjoined to case XXXX and involves both XXXX and Capital One. As per the previous case, I had two fraudulent transactions in the total amount of {$670.00} taken from my XXXX checking account on XX/XX/XXXX under the " moniker '' Capital One online payment. I have a Capital One credit card account that has AutoPay scheduled and these 2 transactions occurred at the same time my approved AutoPay payment was also taken. In an attempt to protect myself I placed a " outgoing transaction freeze '' on my checking account at XXXX, and removed AutoPay from my Capital One account. On XX/XX/XXXX I opened a NEW XXXX checking account, and re-established the AutoPay with Capital One with the NEW checking account. On XX/XX/XXXX two NEW fraudulent transactions were completed on my NEW XXXX checking account with the same " moniker '' of Capital One, and again were taken out at the same time my authorized AutoPay payment occurred. I suspect this is a LARGE SCALE AND CONTINUING BREECH on the part of Capital One and XXXX, n that as soon as a deposit holder enters bank account info in AutoPay for Capital One with a XXXX routing number, their data is being provided to some party to commit fraudulent activity. On XX/XX/XXXX I immediately ( XXXX am ) contacted both Capital One and XXXX to inform them of this issue. XXXX has indicated they will investigate the claim and return the {$120.00} that was removed from my deposit account. XXXX was not at all helpful and only could suggest I open yet ANOTHER new checking account. Through a laborious question and answer with the? XXXX representative ( over 2 hours on the phone ) I was able to discern that I could place a " stop payment '' on all Capital One transactions f I paid {$30.00}. I authorized this but was outraged that I should have to pay {$30.00} to protect my account for a data breech occurring at XXXX and Capital One. XXXX told me that it Is the responsibility of Capital One to do more than that. In speaking with Capital One, they said " well we ca n't see the transactions on our side on your account so not sure what we can do ''. I finally was able to reach a person in the Office of the President at Capital One who said my previous claim is being investigated by XXXX ( XXXX ) and I should contact her. I contacted XXXX TWICE to inform her of the NEW issue on a NEW deposit account, no return call has been received. Given that I have been in the financial services industry for over 15 years, and 6 in the regulatory compliance arena, I am frustrated with the absolute lack of concern of consumer fraud by two of the largest financial institutions. I am fortunate enough to know enough about consumer protections to submit this claim and protect my account, however even with that I am now resigned to having to send CASH MONEY ORDERS to Capital One for payment on my account given that I had to place a " stop payment '' on my account. What is this 1962? For the billions of dollars that have been spent in this industry, I am outraged.

Company response to consumer: Closed with explanation