Consumer complaint received 2015-04-16
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
We obtained a mortgage from countrywide home loans in XXXX XXXX, ARM American Wholesale Subprime. XXXX XXXX we applied for a refinance with Countrywide Full Spectrum Lending Division to obtain a fixed rate after the onset of economic crisis that affected our income. The economic bubble began decline of property values was cause for denial of refinance. Our original loan amount {$410000.00}, we put down 15 % plus closing $ 84000-cash. We experienced financial hardship ( husband had accident, I was in XXXX XXXX years market crashed. We continued our pursuit with countrywide regarding options to cure outstanding balance and saving our home on XXXX XXXX, XXXX we were transferred to the " loan workout department '' at countrywide. Rep XXXX XXXX suggested a " Repayment to Modification Agreement '', she described and on XXXX XXXX, XXXX we signed and sent the initial payment {$7500.00}, there after we were to make payments of {$4500.00} thru XXXX, leaving a balance of approximately {$32000.00} to be a part of the modification. My husband worked overtime and swing shifts and I took an assignment at XXXX XXXX XXXX XXXX to ensure our qualification for a modification. Countrywide Rep XXXX told us we successfully completed the repaym ents and should receive the modification within a few weeks. We were urged on numerous occasions by several reps that we should call each month to have sale post poned so we would not slip through the cracks while waiting on paperwork. Our file was forwarded to XXXX XXXX in XXXX XXXX he said the paperwork should be sent to us with in a few weeks, XXXX XXXX the file was forwarded to XXXX XXXX who stated the file was approved as the other did and that we would receive the paperwork in a few weeks. Each month I or my husband called back to back until we were assured the sale of home was postponed, we were told payments would not be accepted during the waiting period by countrywide reps. In XXXX XXXX, I received a call from XXXX XXXX who side he would overnight the agreement. He said we would have to sign and return immediately because the XXXX XXXX, XXXX sale date could not be postponed. XXXX XXXX asked that I send {$21000.00} with the modification paper work and informed me the payment would be {$5900.00}. He then said oh you do n't qualify for the new payments arrangement. I asked about other options to cure deed in lieu, he said maybe short sale etc. we had 6 working days he said he could not offer any option and could not reconsider terms because of timing. I called my agent affiliate who found a buyer that would purchase short sale the paperwork was submitted with in XXXX hours of his notice. I called the trustee on the sale date up to XXXX hour prior to the property being sold. We began legal action after receiving an eviction notice. Fast forward today, after making several attempts to have case heard it took a toll on me financially and physically. My Husband died XXXX ( no prior issues ) at age XXXX, XXXX XXXX, XXXX. We were forced to file bankruptcy to maintain our property. I moved in family members to help out, my daughter moved out of her XXXX and back home to save money. My son lost his dad the year of his XXXX XXXX XXXX. My XXXX oldestd was married without him present last year. My baby boy who is now XXXX misses him greatly. I began XXXX care this has helped me sustain some sanity. I suffered from the bad lending practices of Countrywide and it affiliates. They of course had more money and better attorneys than I could ever afford, but I believe Believe In God We Trust. After research I realize many have suffered the same but I continue to fight. After a request from the Trustee XXXX requesting release from bankruptcy I began working with XXXX. I know I was wronged.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation