Consumer complaint received 2023-07-25
Company: CREDIT ACCEPTANCE CORPORATION
State: MD
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Problems at the end of the loan or lease
Sub-issue: Problem while selling or giving up the vehicle

Complaint:
Buying the car XX/XX/XXXX they sale this Car damaged because one hour later the car is no longer good in XX/XX/XXXX I return the car to the dealer ( No longer interested in the car ) the dealer XXXX XXXX  XXXX On the afternoon of XX/XX/XXXX I went to XXXX XXXX which is located at XXXX XXXX XXXX XXXX XXXX XXXX VA  XXXX so i get the car is XXXX XXXX XXXX I was running some errands with my children of XXXX, XXXX, XXXX  years and XXXX XXXX. Stopped at a traffic light the truck began to shake unstoppably, the engine light came on. I got nervous and very afraid for my children and myself. I called XXXX and told him what was going on with the truck. That same day, XX/XX/XXXX in the afternoon my husband took the truck to the dealer XXXX XXXX  XXXX because I was too scared to drive the truck. His mechanic looked at it, they turned off the check engine light, my husband came back home but on the way the check engine light came back on and the truck was shaking when stopped too. The same situation I had in the morning. I called XXXX again the next day, explained what had happened and he told me to bring the truck and that same day left the truck there. The truck kept giving the same problem and he gave me the address of his mechanic which is located at XXXX XXXX XXXX, XXXX XXXXXXXX XXXX, XXXX, VA XXXX. I didn't hear anything about the car until XX/XX/XXXX when I decided to call the mechanic.. The mechanic said that he had already talked to the warranty and that he was working to resolve the problem with the car. He had the diagnosis, the oil pump and the timing band was the vehicle problem. The mechanic told me that the warranty does not promise to repair the problem of the car 100 % and that the other part that the warranty does not cover will be my responsibility, he also told me that we had to wait 2 weeks after the truck was sold from the dealership and I talk to the dealer manager ( XXXX XXXX and he agree with him. But, it does not sound right to me. Today, XX/XX/XXXX, I spoke with the guarantee, they said they received the report that the truck has been in the mechanic since XX/XX/XXXX. And I said to the mechanic Since XX/XX/XXXX, the truck has not been able to drive for a full day due to the problem that it shakes and the engine light is on. The truck XXXX sold me that XX/XX/XXXX is not safe to drive. My purpose of taking a car from a dealer is because I didn't want to go through a problem like this. I wanted the security that a dealer gives when selling a car in good condition. I do not want to be in this situation ever again, I prefer to return the truck and have all of the downpayment I gave in the beginning, the {$3500.00} because is not fair to me, to loose all the money for a car I was not able to drive not even for a full drive and that can not be secured at it wont give a problem in the future. 
I want this car to get remove from my credit report, with the bank Credit acceptance corporate that Ive been in contact for multiple times and I didnt good resolve. They want me to pay the car even though they know the problem with the car XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation