Consumer complaint received 2016-12-08
Company: Convergent Resources, Inc.
State: WA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt resulted from identity theft

Complaint:
I have been put in collections again ( by a different collections agency ) for a bill that I do n't owe due to I.D.Theft, Here is the history. I filed a complaint in 2015, Case # XXXX about I.D . Theft and a bill with XXXX. I was told I owed the money because my Social Security number was used and put in collections. My Identity Theft Protection Program notified me that negative information was put on my records with the credit agencies. I checked it out and found that a collection company name XXXX XXXX had put on my records with the credit reporting companies that I was in collections. This was the first that I knew about this. I called XXXX and according to them, XXXX on XX/XX/XXXX assigned them an account to collect in my name. XXXX told me that the XXXX Account number was XXXX and they told me that this account was for XXXX XXXX XXXX in XXXX. I told XXXX that I am XXXX years old, never been in XXXX and lived my whole life in Washington State. I further told them that I am a teacher and was teaching my classes when this took place. I shared that I have XXXX students and XXXX teachers along with my principal who can verify that I was teaching when this happened and not in XXXX. They told me that they would close out the account but that I had to contact XXXX. Then next day I found that on my records with the credit agencies that they had changed that I was in collections and that I owed money. I called them again and they said that I would have to contact XXXX. I called XXXX and they told me that I needed to fill out an Identify Theft Victim 's Complaint and Affidavit form ( from the FTC ) and then fax it ( along with any proof ) to them at XXXX. I tried to fax the Identify Theft Victim 's Complaint and Affidavit along with proof to them four times ( 3 different days ) and the fax number did not work. I called and asked XXXX to tell me the correct number and they could only give me the fax number that does not work. As a result I mailed them everything and I still did not hear from them. The proof I sent was a notarized letter from my superintendent that I was teaching in Washington State and notarized records showing that I was at school teaching in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and not in XXXX. The collections report was removed from the credit reporting agencies and I thought everything was done and corrected. 

A year and two months later ( XX/XX/XXXX ), my Identity Theft Protection Program ( from XXXX ) notified me that negative informatio was put on my records with the credit agencies. This was the first that I knew about this. I checked it out and found that once again a collection company named Convergent Outsourcing had put on my records with the credit reporting companies that I was in collections for the same account that XXXX had a year and two months earlier. I have already proved that this is not my account and that I do not owe the money and am not responsible for it which is why XXXX had removed it before. XXXX ( a year and two months ago ) informed XXXX of this. Now XXXX has assigned the same bill to Convergent Outsourcing who has put me in collections again. I have sent Convergent Outsourcing a letter saying that I am not responsible for this debt because of I.D . Theft. I have also sent Convergent a letter from my superintendent that I was teaching in Washington State and employee attendance records showing that I was at school teaching in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and not in XXXX along with four months of electric bills. 

I have a copy of trhe Sherrifs report and the badge number of he sherriff that I will fax you on request. 

I need help to make XXXX and collection agencies stop reporting that I owe money and am in collections

Company response to consumer: Closed with explanation