Consumer complaint received 2015-07-09
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
Select Portfilio NOT doing their due diligence & what is in the best interest for the consumer or investor. 1. prior to the XX/XX/XXXX we had perfect credit.We struggled since then until 2 yrs ago when my wife found employment we were forced to file bankruptcy in the meantime and had to re-file a few times until we did it right as we had no funds for a lawyer we went from an income of XXXX per year to XXXX per year. We did our due diligence we didnt file a bk until we truely ran out of funds hoping the market was coming back we depleted XXXX XXXX and savings, we also put XXXX down when we purchased our home in XXXX we tried to modify over and over each month with Select Portfolio XXXX XXXX would set nod dates adding fees and trustee fees, recording fees setting new sale dates making the home out of reach for a modification adding excess of XXXX per month to the arrears they are crooks they want to get you priced out and will do whatever they could do. They told us last turn down we did n't qualify because XXXX per mth short my wife her job and left our ill daughter to take another job 1 to 2 hours everyday to commute to get an extra XXXX per month. They put some peoples arrears and some principal balance reductions for some people but not all, when we questioned what the parameters were and who got reductions or arrears due at maturity we were told they could n't explain that there is no guideline for that it is up to the lender and select portfolio case by case in this case we are clearly being discriminated against in almost a XXXX kind of way because our last name is XXXX. They pick & choose who gets a principal reduction or the arrears to be foregiven or put on the back end of a loan if they a want to they can. we qualify and have asked for just arrears to be on back end. XXXX salaried employees combined make XXXX now as she just got a XXXX per month raise. We have no bills but piti, car pmt XXXX XXXX XXXX to our daughter to help with her schooling. Since our chapter XXXX was discharged. our mortgage " Principal Balance is XXXX and both HAFA and HAMP Say to go off principal balance to XXXX but with arrears taxes and insurance all the filing fees over and every month while trying to modify add another XXXX again if they just forgive the arrears we are willing pay the initial investment so tax payers or investors do not lose. like they have for others also at 2.50 % -3 % interest on either fully amortized over 40or30 years or XXXX. due in 10 years we qualify or split the arrears with us. if they take the property which they did set a sale date for XXXX they will incur more fees and not get more than XXXX for this 3bed-2 bath home in fair to average condition & some people say poor condition. We had a realtor put it on the market he got one call they laughed at the price 3-2 at even XXXX, the investor makes money on their principal investment and we get to stay in our home with our XXXX daughter and start fixing up. We went out of our way to do our due diligence to keep our home and work the Select Portfolio to be clearly discriminated against. When we ask to speak to someone in underwriting or mgmt. to have explain more or get clarified who qualifies for reductions or the arrears to go on back of the loan we told IN RECORDED CONVERSATIONS XXXX XXXX there are no parameters anyone could explain at the point it is up to the underwriter when we ask to talk to mgmt. to explain our circumstances or the investors direct to plead our case there is no one to talk XXXX but clerks who just read off a screen who do not understand. We again cleared our credit got new employment very steady JOBS MINE 32 YEARS WIFES NOW STABLE. This company clearly needs an audit of who got what and moving forward when people in modification I believe all fees should freeze until determined we were priced out

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation