Consumer complaint received 2015-04-21
Company: U.S. BANCORP
State: CA
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
XXXX XXXXXXXXXXXXFOR IMMEDIATE RELEASEContact : XXXX XXXXHELP!!! US BANK XXXX ME ( financially ) XXXX XXXX, 2015, XXXX XXXX, CaliforniaIt has taken me a little over six months to obtain a Court Hearing for monies owed to me. 
On XXXX XXXX, 2015, finally, an ORDER TO DISBURSE FUNDS TO ME was signed by a Judge of the XXXX of California. 

On XXXX XXXX, 2015, I presented ID & picked up my County of XXXX XXXX Check XXXX in the amount of {$11000.00} ( Exhibit A ) from Supervisor XXXX XXXX XXXX Exhibit B ). 

On XXXX XXXX 2015, I presented ID & deposited the check with US Bank, XXXX XXXX ( Exhibit C ), who gave me Official Receipts for my deposit totaling {$11000.00} ( Exhibits D ). XXXX informed me because it was a government check it should be cleared by XXXX XXXX, 2015. 

On XXXX, XXXX XXXX, 2015 I felt certainly the check should be cleared & phoned XXXX who at that time informed me the check had NOT cleared and will never clear! I was stunned and asked why at which time XXXX said " You 've been defrauded and should forget about the check because it 's no good. '' I immediately telephoned XXXX XXXX who expressed disbelief and informed me the check was in fact good and they issue checks for XXXX and have never heard of such. Understandably confused I apologized to XXXX XXXX and said I will get back to him. 

On XXXX, XXXX XXXX, 2015, I telephoned US Bank 's Corporate office at XXXX, and asked to be transferred to the XXXX, XXXX XXXX. I spoke with XXXX XXXX of XXXX XXXX office ( XXXX ) who promised to " get back to me within 1 hour. '' Instead, I received a call from XXXX a man who identified himself as " XXXX '' who informed me the check was no good. I immediately called XXXX XXXX and requested a stop payment be put on the check and have another check issued to me, which XXXX XXXX agreed to handle. At XXXX XXXX XXXX sent me an email stating that US Bank has received all funds and that the subject check CLEARED on XX/XX/2015 therefore he could NOT stop payment. 

US Bank took NO due diligence to inquire as to the veracity of the check, and when US Bank had an opportunity to verify that the check was good, release my money to me and apologize, instead they did not, as on XX/XX/2015, I immediately phoned " XXXX '' back at which time I received a call from XXXX XXXX and put us on a XXXX way conference call, to which XXXX said " I will not have any interaction with the maker of the check! '' and hung up on XXXX XXXX and I. I phoned XXXX and he told me if anything, they might in a week or more, turn all my Court Awarded funds back to the payer of the check, but they will never give me the original check back or monies that cleared. I suppose US Bank feels it will be virtually impossible for me to get the County to reissue said funds owing to me. Certainly regarding this matter, US Bank is engaging in : Bad Faith, Discrimination, Fraud, Breach of Fiduciary Duty, CONVERSION ( converting my property to theirs! ), Unethical Business Practices, Receiving Money Under False Pretenses, Theft, etc. 

Exhibit F are my PICKET signs for next week!

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation