Consumer complaint received 2017-01-10
Company: DriveTime
State: OH
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Managing the loan or lease

Complaint:
On XX/XX/XXXX I purchased a XXXX XXXX XXXX XXXX. from Drivetime XXXX, Ohio. The car fax indicated car had no history of acci- dents. Being a senior citizen I was looking for reliable fairly new transport- tation. On XX/XX/XXXX the front XXXX bumpers were disconnected from the body of ccar car. I immediately phoned Drivetime and was told to call the Warranty com- pany from which I purchased an extended service. I was told to take the car to ] XXXX XXXX where I was told they did not do this kind of work. XXXX told me that same day to then take the car to XXXX on XXXX. XXXX informed me after inspection that XXXX did not cover. However he was kind enough to bond both sides as a courtesy. This lasted approx. two month. XXXX XXXX also informed me and visually pointed out to me that the car had indeed been in an accident at some point. Someone had previously painted over to cover up scratches and dings. On XX/XX/XXXX I and my sister were perform- at our nephews wedding. Dressed in formal attire, the bumpers not only came aloo a part again as well as the plastic near wheel wells to protect from water in - undercarriage. It was horrendous that XXXX are on the berm attempting to XXXX glue car parts enough to get the car to safety. Drivetime/ XXXX was called on that Monday, and they agreed to have XXXX glue it with a h {$100.00} deductible. It stayed done for another month or so. There have been numerous problems with the car, however it does not qualify for the lemon law as I as it is a fairly new auto. Not other time has Drivetime/XXXX who I believe is one company has approved a repair. I have been to XXXX XXXX for me- canicle problems, denied. Recently the car went out of control. I was advised to to take auto to XXXX and found it was {$690.00} invoice for Stuts. I was de- nide. The car is a piece of junk. These are just a few of the problems. I have been consistent with upkeep, oil change, new tires, alignment etc. But I was in- formed that I did n't do enough because of high milage. I am retired. I drive to another city to visit my sister often due to her suffering a lose of family memb ber. I have since contacted XXXX and was given a case number when I ex- plain the difficulties I am having with the bumper etc,. I informed them that I had recently rented a XXXX XXXX XXXX and the bumper was disconnected as is my nieces XXXX XXXX. They are at least appearing concerned. I spoke with Drivetime on XX/XX/XXXX re : the latest problem and was told that al- though XXXX denied claim they wanted me to send in the receipts from XXXX, letter explaining problems and they would possibly be able to assist with repair. I have never missed a payment. I mailed it in and never heard anything else. On XX/XX/XXXX I called and they said it was never received and if it went to the address on company letter head, it was probably tossed. I gave the information over the phone and was told they would contact XXXX and get back to me in 24 hrs. Well needless to say, I have heard nothing. 
They come off as a real friend to people with credit problems but it is a front to get your business and then they drop the ball. It took me calling the XXXX on XXXX to get them to cancel that terrible warranty after asking since XX/XX/XXXX and of course they never got the written request. I am too old to have to fight fight with this company and all they ever say is " we 're reaching out to you '' Please help. I am stuck with an undriveable piece of junk that I pay {$410.00} a month for. Sincerely.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation