Consumer complaint received 2017-08-31
Company: WELLS FARGO & COMPANY
State: UT
Product: Debt collection
Sub-product: Private student loan debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XXXX XXXX, unresolved # XXXX Wells Fargo account # XXXX, Wells Fargo employee, XXXX XXXX XXXX as the Research and Remediation Analyst, had been responding to my complaint with no more than just putting me off again, when he denied my request to get my named cleared on an account showing negative on my credit. He stated it will always be mine to share, I thought with your help, we could reopen this case, I have been waiting to figure out what to do next, after conversing with the court clerk, I thought I was include a copy of the divorce decree so you folks can see for yourself why I came out of my divorce thinking I had seen the last of this account. XXXX XXXX really did not seem interested in my providing any evidence, I believe his mind was made up well before he looked into my claim, if he even did, I previously sent Wells Fargo this information, some three years ago, no reaction, and XXXX XXXX told me the Fraud Dept of Wells Fargo would contact me to help move this along, it has been two weeks and no contact. In the divorce decree under Debt Allocation, Item 5 describes what my ex wife XXXX XXXX was responsible for, and sub heading D is her student loans, which apparently was the purpose of this loan, I had no idea what this loan was at the time, I just figured I was safe because of the description in heading # 7, Notice to Creditors which lists the laws in Utah pertaining to separation of Debts, XXXX XXXX was wrong, Wells Fargo needs to honor this order from Utah Courts since this is the State where this took place, please read and forward this to XXXX XXXX. I never was confronted or contacted by Wells Fargo, I had no idea about this loan until she defaulted and it came up on my credit. I think it is pretty clear that the Court and the Judge here wanted to protect me from debts I had no idea about. The Court Clerk will help me file suit against XXXX XXXX and Wells Fargo if this order is not honored, they also go further to explain if this needs a court room to decide this, Wells Fargo will not have a case and in fact will be required by Utah Law to pay a hefty settlement. All I ask is they take another look, try to understand what I am trying to say, otherwise it just costs us all time and money, and will result in Wells Fargo removing my name from the contract and eliminating my name from the negative credit report, this order trumps over the contract my Ex wife signed with them many years ago without my knowledge, this seems so simple to me, why are they making it hard, I have NO responsibility paying back this debt, and the Courts here in Utah agree. I need to hear back from them ASAP, or the Courts has ordered me to file a " Order to Show Cause '' against Wells Fargo which in the very first hearing they will have spent more than this any benefit this bad account will net them, and at the very least with this court order, they should require my Ex wife XXXX XXXX to refinance this account into her name only, Thanks again for the help, I will be waiting to hear back, Thank you XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation