Consumer complaint received 2016-09-19
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: GA
Product: Credit card
Issue: Sale of account

Complaint:
My Claim : Selling a Credit Card Account that has been settled. 
Previously I opened a Consumer Complaint XXXX disputing XXXX XXXX XXXX Credit Card billing. As it turned out, XXXX stated I agreed to on-line bill statement presentment. I dispute that claim. I did not ask for on-line statement presentment and I did not confirm a change to my account for on-line statements. See this summary below which is posted in Complaint XXXX : The XXXX response of XXXX XXXX, XXXX makes the claim that I enrolled in electronic statements on XXXX XXXX, XXXX and this was why I did not receive any paper statements for the XXXX item, a printer costing {$100.00}, that was purchased on XXXX XXXX, XXXX. Following the purchase in XXXX XXXX, there were 7 months of electronic statements ( XXXX thru XXXX ) in which XXXX charged my account for late payment fees and interest running up the account to a total {$370.00}, roughly {$270.00} of fees and interest. There were no other purchases during this time. This XXXX XXXX account was opened in XXXX and the email address that XXXX references sending electronic statements has not been active. The XXXX information was not up to date because I had no intention of using electronic statements and was never asked to update the information. All of my credit card accounts are set for paper statements. I dispute enrolling in electronic statements for the XXXX XXXX card. Typically if there is a change to an account, there would be a " confirmation '' email saying that there was an account change and asking for my confirmation that I wanted electronic statements. I deny that I received any notice of the change to electronic statements to my account and I deny confirming that I wanted such a change to my account. I am willing to pay for the printer, but I deny the late payment fees and interest charged for 7 months with absolutely no written notification of past due payment. 
On XXXX XXXX, XXXX, I sent the attached letter to XXXX XXXX, XXXX, Crown Asset Management and XXXX XXXX XXXX XXXX. I included a check for {$100.00} for the printer in the letter to XXXX XXXX XXXX XXXX. I have had no response from XXXX XXXX XXXX XXXX. I am out of town until late XXXX XXXX. 
XXXX Since I have had no response from XXXX XXXX XXXX XXXX to my letter of XXXX XXXX, XXXX, I believe that they accepted my check for the amount of the printer. They have not returned my check stating otherwise. It has been more than 90 days without a response from XXXX XXXX XXXX XXXX. 
XXXX Now I have received a letter from XXXX XXXX XXXX claiming that they have bought my account from XXXX Asset Management. However on XXXX XXXX XXXX XXXX XXXX XXXX sent a letter claiming that they had bought my account from Crown Asset Management. So Crown Asset Management has sold my account twice once to XXXX XXXX XXXX XXXX and once to XXXX XXXX XXXX. I dispute the selling of my account to XXXX different debt collectors. I believe XXXX XXXX has accepted my check for the resolution of the disputed amount because they have not responded within 90 days. I am sending a copy of this complaint to the following entities via certified mail. XXXX XXXX Credit Services, XXXX XXXX XXXX XXXX, Crown Asset Management , XXXX XXXX XXXX XXXX and XXXX XXXX XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation