Consumer complaint received 2017-05-29
Company: FIFTH THIRD FINANCIAL CORPORATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
President assured me that he would reimburse me for any fees related to penalties i received for IRS du e Fifth Third not honoring online payment as Branch Manager state d she would. They are now trying to say that they called me and could n't reach me?? i have my cell phone on and available to take calls at any time. and there were definitely no missed calls. They also did not mail me any info regarding hold they stated they had on acct either until after i filed complaint. IRS has fined me {$2300.00} ( I HAVE NEVER HAD A RETURNED CHECK WITH IRS ) for them not paying my check in the amount of {$14000.00} when i had funds in the bank. and even after i spoke with  XXXX   XXXX  Manager who gave me her contact info for them to call her so that she assure them that " the funds were good ''. They alleged that they called her and that this was n't good enough and they had to have this in writing.     i made a payment to IRS for taxes o n  XX/XX/XXXX  a nd after making payment online i realized that bank had some of my funds on hold for a check that deposited via ATM. first thing Monday morning the   XX/XX/XXXX  i bega n calling to see if manager would release so that this check was not returned and this when the charade began..     I spoke with several Manage rs at 4 locations and 2 o f them assured me that they would handle. i was told by all that i need to contact the branch i opened the account with 10 years ago!! So i started with  XXXX  who never returned call back to date ... but told  XXXX  who assured me that this check will clear because if funds are there they will always pay check..and she stated that check had already been held 7 days and it is obvious that the check is good..by the end of the day  XXXX  called me after hours and stated that  XXXX  advised her to " stay  out of i t '' and that she would handle. All the people I spoke with on   XX/XX/XXXX  regar ding this matter.  XXXX   XXXX  ( she was at location where i made ATM deposit ) never attempted to call me back I have my cell phone with m e 24/7. The y knew that  XXXX   XXXX  would not be providing them anything in writing but did advise Fifth Third to call so that they could verify that Funds were Good Also another important Fact to point out also is if they hold funds for the entire 8 days then funds should have been available and check should have cleared on   XX/XX/XXXX  ( the  XX/XX/XXXX  the check was returned not paid ) I HAVE SPOKEN WITH THE   PRESIDENT AND HE HAS ADVISED ME THAT THE PENALTY THAT I HAVE BEEN ASKED TO PAY FROM IRS  FIFTH THIRD W ILL BE REFUNDED ONCE I HAVE PROOF THE I HAVE PAID THIS WAS HANDLED VERY POORLY ESPECIALLY AFTER I SPOKE WITH MANAGERS AT 4 LOCATIONS  (   XXXX  AT  XXXX  LOCATION,  XXXX  AT   XXXX    LOCATION,  XXXX  MANAGER AND  XXXX   XXXX  AT  XXXX   XXXX  LOCATION ) BRANCHES AND WAS TOLD ONE LIE AFTER ANOTHER.   I DO EXPECT TO GET REFUNDED THE COST OF THE PENALTY BUT THIS DOES NOTHING FOR MY INTEGRITY WITH THE IRS I DO NOT PLAN ON CONTINUING MY ACCOUNT WITH THIS BANK AND IN THE PROCESS OF GETTING IT MOVED TO ANOTHER FINANCIAL INSTITUTION.      XXXX   XXXX

Company response to consumer: Closed with explanation