Consumer complaint received 2022-10-05
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: International money transfer
Issue: Other transaction problem

Complaint:
We have been sending emails to different government institution explaining that, on XX/XX/2022, we sent out an outbound wire transfer in the amount of {$14000.00} to XXXX XXXX XXXX, XXXX which was debited from our account ending XXXX. 

The receiving party never receive the funds and after we did XXXX recalls and like XXXX traces trying to recover the money, we never get a solid respond after expended weeks, and weeks dealing with long hold call of XXXX hours duration, explaining over and over again the same situation to the Bank Of America XXXX XXXX counting the rudeness of the representative, call dropped and hanged call by many representatives. 

We explained in very detail everything regarding the case, but we got the same answer from Bank Of America, they just close the case without any satisfactory conclusion. We have been followed step by step every instruction they told us to do, but they just call us a couple of time or send a confirmation email to conclude : Based on our review, we found no indication of a bank error in the handling the claims or the wire transfers. Our records reflect that we processed the outgoing wire transfers based on your instructions. As previously stated, in an attempt to further assist you, we contacted the beneficiary banks ; however, we were unsuccessful with recouping your funds. Please understand that our requests to have the funds returned are a best effort. While we are sensitive to the effect this matter has had on you, we must respectfully decline your request for any reimbursement and/or compensation related to this matter. If we receive the funds back, the account will be credited Bank of America uses XXXX as an intermediary bank for international transfers, according to the investigations XXXX is the institution that received the order to hold the money from XXXX and this " XXXX '' sent a reference number to XXXX which provides Bank Of America XXXX for the complaint, but it turns out that none of the numbers provided XXXX XXXX Bank Of America appear in XXXX, as can be seen we applied many time with the different numbers Bank Of America XXXX provide to us : XX/XX/2022 Your license application regarding XXXX XXXX XXXX has been received. Please have your reference number, XXXX, available when contacting XXXX  regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application, Reference Number XXXX, has been received on XX/XX/2022, and assigned Case Number XXXX. Please have this XXXX XXXX available when contacting XXXX regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application regarding XXXX XXXX, XXXX has been received. Please have your reference number, XXXX, available when contacting OFAC XXXX this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX Department XXXX XXXX Treasury which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application regarding XXXX XXXX, XXXX has been received. Please have your reference number, XXXX, available when contacting XXXX  XXXX this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which XXXX be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application regarding XXXX XXXX, XXXX has been received. Please have your reference number, XXXX, available when contacting XXXX  regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which XXXX be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application, Reference Number XXXX, has been received on XX/XX/2022, and assigned Case Number XXXX. Please have this XXXX XXXX available when contacting XXXX regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which XXXX be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 with different number Your license application, Reference Number XXXX, has been received on XX/XX/2022, and assigned Case Number XXXX. Please have this XXXX XXXX available when contacting XXXX regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which XXXX be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

XX/XX/2022 Your license application, Reference Number XXXX, has been received on XX/XX/2022, and assigned Case Number XXXX. Please have this XXXX XXXX available when contacting XXXX regarding this application. This electronic message transmission contains information from the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX Treasury which XXXX be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by calling XXXX immediately. Thank you. 

From all those applications we received the following answers : XXXX. This is in reply to your request of XX/XX/2022. We can not locate a record of the funds described in your correspondence as being blocked. Please contact the bank that blocked funds to verify ablocking has occurred and that information regarding the blocking has been sent to the XXXX XXXX XXXX XXXX XXXX ( XXXX ) Compliance Division as required. The XXXX XXXX XXXX XXXX be reached by phone at ( XXXX ) XXXX or XXXX and by mail at the address above. 


XXXX. This is in reply to your request of XX/XX/2022. We can not locate a record of the funds described in your correspondence as being blocked. Please contact the bank that blocked funds to verify a blocking has occurred and that information regarding the blocking has been sent to the XXXX XXXX XXXX XXXX XXXX ( XXXX ) Compliance Division as required. The XXXX XXXX XXXX XXXX be reached by phone at ( XXXX ) XXXX or XXXX and by mail at the address above. 

XXXX. This is in reply to your request of XX/XX/2022. We can not locate a record of the funds described in your correspondence as being blocked. Please contact the bank that blocked funds to verify a blocking has occurred and that information regarding the blocking has been sent to the XXXX XXXX XXXX XXXX XXXX ( XXXX ) Compliance Division as required. The XXXX XXXX XXXX XXXX be reached by phone at ( XXXX ) XXXX or XXXX and by mail at the address above. 

We need someone to help us to face the negligence XXXX Bank of America and XXXX who have not done all due diligence to verify that the reference number that they are providing to us is really valid number, we have expend more than 6 months trying to recover our money and no one had been responsible to solving the case, we only receive emails from different department saying that they are investigating but that in the end it turns out that the they close the case without the money being returned to us, they have to understand that this case can not be concluded until the funds are returned to our account. 

Now I wonder again, where to go, XXXX Bank of America and XXXX have been negligent to provide us a valid reference number for XXXX, and we can not call XXXX because they are not only arrogant and unhelpful, but they make no effort to help callers without a valid number. So, here is my question, what to do? 


XXXX XXXX XXXX XXXX General XXXX XXXX XXXX XXXX XXXX XXXX : XXXX Ext. XXXX XXXX XXXX : XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation