Consumer complaint received 2018-01-09
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
XX/XX/XXXX To Whom It May Concern ; I write this letter for the purpose of seeking help from government or state entities to demonstrate that i was a victim of fraud into the capital one system, on XX/XX/XXXX, I made a deposit of XXXX dollars cash in the capital one bank, located at XXXX XXXX XXXX. XXXX TX at XXXX XXXX, also another deposit of $ XXXX dollars cash in the XXXX XXXX XXXX, XXXX XXXX XXXX XXXX TX , at XXXX XXXX, these transactions disappeared from the XXXX XXXX XXXX system later, but I have 4 receipts that support the opposite or the XXXX XXXX Receipts in different locations that has a complex security systems. so I was victim of the vulnerability of capital one, I ask for your special help because this may be happening to any other person and it has affected me immensely in this XX/XX/XXXX. 
I have the receipts that show the exact time and date on which i made the transactions, the XXXX XXXX XXXX security system is complex and sophisticated, the bank has external and interior cameras also has cameras in the automatic atmospheres and a complex security system that shows the transactions, the bank has sophisticated security systems that show money counting, micro ships that detect credit cards, cameras inside and outside the ATM machine, which show the control of money, one transportation agency and a security agency to take care about the money, all of those are supervised by cameras and accounting records. 

Saturday around XXXX XXXX of the XX/XX/XXXX I see my balance in XXXX dollars. The night before it, I have in the account XXXX dollars so my money disappear from the capital one system. I went to a branch of XXXX XXXX XXXX to verify what was happening, and the young man who attended me, he called the capital fraud department one, so the first time I spoke with a man who detected that one of the transactions did not appear in capital one online in my record but it appears in his record so he found an error and the second one did not appear in either of the two registers, upon he finding the error he said we will communicate with you within 3 and 10 days i am going to send you an email with the case and i will give you the credit of the transactions, which was never came,, but this kind of calls has a legal record with the purpose of being investigated and this counts as evidence, but guess, neither the credit nor the carte with the claim # arrived, so the Bank falls in the right procedure, after XXXX they called me and very informally told me your case is denied, so, I told her, please Iet me explain the situation, I told her you have cameras and I have the receipts this is serious there is a fraud! I deposit the money cash, I am a decorator and work in remodeling, I sold my trailer and a machine and deposit all the cash!, Somebody do a fraud in your system that is affecting me I need my money please investigate the woman said I 'll would call you next week, today XX/XX/XXXX, I got a call around XXXX XXXX she identifies me as XXXX XXXX XXXX and she said your claim has been rejected I asked her to send me a letter explaining why my claim has been rejected. She said yes I would send you a letter explaining why we rejected it and I told her, now I go to move forward in a legal process to clarify this situation and demand if necessary. I am XXXX XXXX I am honest person, I do flipping houses, also I remodeling houses and I do dcor, so some costumers pay me cash because is just one or two days my work sometimes more, this things happens!, so i It has been one of the saddest XXXX, I am two weeks away from finishing a house and I could not be with my family everything was postponed, because that situation, Please this is a crime and I am victim help me investigate this situation Thank you for your attention police report # XXXX / complaint number is XXXX. Consumer Protection Division Office of the Attorney General Sincerely XXXX XXXX XXXX SS # XXXX XXXX XXXX, Phone XXXX email : XXXXXXXXXXXX feel free to contact me any time, please I need cooperation!

Company response to consumer: Closed with explanation