Consumer complaint received 2017-01-06
Company: Paypal Holdings, Inc
State: TX
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
Over the years I 've had a horrible experience dealing with PayPal. I was wasted countless hours on the phone with customer service, being lied too, blindly, transferred, hung up on, and disrespected. I often spend hours on the phone when them getting no resolution at all. I 've noticed that every customer service representative will provide contradicting info from the previous customer service representative, which makes it hard to understand what 's going on with your money. Recently I made a purchase on eBay using PayPal and rather than take the funds out of the PayPal balance, they decided they would do an eCheck without my permission. I noticed this later that day and tried to transfer the PayPal balance into my account to cover transaction cost. It says an eCheck can take XXXX business days but they took the money out the very next day. But for some odd reason it took XXXX days to deposit the PayPal balance into my account. Which caused me to receive and ACH insufficient fund fee. The next day i placed the funds into the account to cover the transaction because PayPal had n't deposited the previous balance yet. It then took them XXXX days to take the money out of my account for the eBay purchase. Now that the funds have been deducted the eBay seller is stating that the funds have not been received and sent me a screen shot of his PayPal account showing that PayPal would n't clear the funds for another 9 days. Which means PayPal wants to hold onto {$530.00} for XXXX days. The seller spoke with PayPal and they told him, my bank was holding the funds not them. When he told me this I called my bank and confirmed that was lie, the funds had been taken out at XXXX that morning. I called PayPal myself and they told me the funds would clear by noon that day, which never happened. Later on that day, I called back and they said it would clear by the next day. Now it 's been 4 days since they took the money out of my account. Yesterday I had a XXXX way call between my bank and PayPal, and even my bank told them they had taken the funds and it normally does n't take that long to clear through an ACH. Which leads me to believe that PayPal is illegal holding on to my funds to gain interest. This morning the seller on eBay is no longer interested in selling me the item, and PayPal wo n't let him cancel the transaction. So now I have to wait XXXX more days for the funds to clear just to be able to open an " item not received '' claim which will take another XXXX weeks to get my money back, hopefully. In the past I 've had PayPal double dip into my account to take money out twice, held funds for XXXX days, suspend my account no apparent reason, and let customer 's open fraudulent claims against my business minutes after making the transactions. PayPal 's practices need to be looked into. From reading reviews and complaints about this company online, as well as my own horrible experiences, I feel PayPal has some illegal practices. Even my bank told them what they were doing did n't sound right. Their customer service department wastes my time more than they actually assist me. Somedays I 've spent as much as XXXX on the phone being transferred to incorrect departments only to speak to a supervisor who never took my complaint or reviewed the call. I know this because I 'll follow up the next day just to find out no complaint or even notation of the conversation was taken. At this point i 'm ready to file a class action lawsuit against PayPal.

Company response to consumer: Closed with explanation