Consumer complaint received 2023-10-25
Company: JPMORGAN CHASE & CO.
State: CA
Product: Credit reporting or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Information belongs to someone else

Complaint:
ank you for finally sending the overpayment from Chase Auto Finance. Maybe you are finally getting things right for us. 

These accounts are still appearing and I'm still getting calls galore and emails or passed-due Still violating all the rules unbelievable From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX PM To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX XXXX I appreciate your message, but you say it is my fault because I keep submitting new information. This is incorrect as the entire file was sent over a year ago, and I believe it was originally resolved in full and then back to being partially resolved.

I have only continued to submit the information repeatedly because it keeps going back and forth. I don't like to be the one to be blamed for this fiasco. I would like to have this resolved.

Regardless, at this point, you all have violated so many regulations on this. I have emails that go back documented last year ; before that, I don't know if I can bring up evidence of contacting you for help, and nothing is done, but I will research it further and see.

These text message threads and phone calls were sent to you and sent to the consumer site reporting the phishing calls I believe they are referenced as. We have the report sent with the information. These all date back to last year.

It has well been passed the allowable times to resolve, and all documents, reports, threads, and information were sent and documented last year.

These accounts must be resolved today and removed and updated from our credit files. 

Thank you XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX PM To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX From : XXXX XXXX XXXX XXXX : XXXX  XXXX XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX I received the attached letter which again makes no sense whatsoever. I see this account is still not handled. I have gone round and round with you for years on this account and this is very wrong. 
I still have the original letter you sent advising you researched this account and found it does not belong to me and now you are changing your mind again? This has gone back and forth so many times. 


We never authorized the payments from an account ending in XXXX and the account was made and accessed by the person who opened and accessed this account. The hospital and doctor records we sent you confirmed we had no way to open an account in XX/XX/XXXX as we were incapacitated and hospitalized for the entire period of XXXX XXXX XXXX. 

You are harassing and violating many laws and regulations against a XXXX military family. This is very wrong and the effort you put into helping me is awful. 

I have tried time and time again to get help from your offices. 

XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Re : Message from Chase Executive Office there should be a huge refund coming back to me for all the overpayments and charges not belonging to me.

we were already told this was handled more than once and then sent multiple letters advising you removed it from our credit record and we are not responsible and then you continue this and it's not handled. 

This case needs to be closed in full and handled. 

From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX  To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Fw : Message from Chase Executive Office Still receiving and getting phone calls this is not right This should be fixed and handled by now. 
From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX AM To : Chase CreditCardExecutiveOffice XXXX Subject : Re : Message from Chase XXXX XXXX XXXX XXXX XXXX for getting back to me XXXX hoping you will be the final one to close this out and resolve this in full.

Im still getting calls an emails stating payments due and passed due. This is incorrect. 


From : Chase CreditCardExecutiveOffice XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX Subject : Message from Chase Executive Office Dear XXXX XXXX XXXX Im writing to let you know I am still researching your concern. I will contact you once it is complete. 



If you have questions in the meantime, I can be reached at XXXX, extension XXXX. XXXX relay calls are accepted. I am available Monday through Friday from XXXX a.m. to XXXX XXXX XXXXXXXX XXXX. Thank you for your patience. 





Sincerely, XXXX Chase Credit Card Executive Office XXXX XXXX Fax ; its free from any Chase branch Chase.com Reference Number : XXXX This message is confidential and subject to terms at : https : //www.jpmorgan.com/emaildisclaimer including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.

Company response to consumer: Closed with monetary relief