Consumer complaint received 2023-07-24
Company: SANTANDER HOLDINGS USA, INC.
State: MN
Product: Vehicle loan or lease
Sub-product: Lease
Issue: Getting a loan or lease
Sub-issue: Fraudulent loan

Complaint:
Dear Chysler capitol, I am writing to discuss a billing dispute error notice regarding the past, current, and future certificates of indebtedness under my contract with your institution. My account number is XXXX. ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within two complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice.1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. 

As of XX/XX/23, I have noticed that XXXX XXXX needs to correctly report the amount of {$21000.00}, which has caused a delay in the credit account 's payment. On XX/XX/23, I sent a cost of {$21000.00} per 1099a form electronically through the IRS-approved website 1099 online. The price was accepted and submitted to the IRS and Chrysler capitol XXXX XXXX XXXX with reference number XXXX. A physical copy was also mailed to Chrysler Capital via USPS-certified mail on XX/XX/23, with clear written instructions to apply the payment to my account or return the instrument with a lawful reason for doing so if the price was not used. 

However, I'm still awaiting updates from Chrysler capitol Regarding the payment status. Despite this, I have continued to make payments on the statement balance. On XX/XX/23, the IRS submitted and accepted another payment of {$21000.00} to Chrysler capitoXXXX, and a physical copy was mailed via certified mail with clear written instructions to apply the fee or return it to the sender. ( 4 ) Nonconforming payments ( i ) In general. Except as provided in paragraph ( b ) ( 4 ) ( ii ) of this section, if a creditor specifies, on or with the periodic statement, requirements for the consumer to follow in making payments as permitted under this XXXX but accepts a payment that does not conform to the requirements, the creditor shall credit the payment within five days of receipt. 

I am disappointed to note that Chrysler capital has submitted the total amount of {$21000.00} to the IRS but has yet to credit my account for the amount. This has caused me significant inconvenience and violated several laws, including damaging my consumer report. I also requested that the amount of {$21000.00} would add up to the original amount approved and submitted to the IRS. Still, Chrysler capital decided to file with the IRS rather than credit my acc to my XXXX  XXXX accountant- XXXX, routing number XXXX. 
( 7 ) The creditor 's failure to mail or deliver a periodic statement to the consumer 's last known address if that address was received by the creditor, in writing, at least 20 days before the end of the billing cycle for which the statement was required 1. 15 U.S. Code 1666b - Timing of payments 2. 15 U.S. Code 1666c - Prompt and fair crediting of payments 3. 15 U.S. Code 1666d - Treatment of credit balances 4. 15 U.S. Code 1666h - Offset of indebtedness 5. 15 U.S. Code 1638 - Transactions other than under an open-end credit plan section ( b ) 6. Theft of customers ' securities Please take immediate action to resolve this issue and credit my account for the total amount owed. Being that this is past the third notice, Chrysler Capital has 3-5 business days to honor my request, or I will move forward with the judicial process and file formal additional complaints to the Federal Trade Commission , securities exchange commission XXXX and as well Thank you for taking the time to look into this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation