Consumer complaint received 2016-07-03
Company: WELLS FARGO & COMPANY
State: AZ
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I complained about my XXXX XXXX checks -- XXXX/XXXX -- being stolen : literally, grabbed by a supposed Wells Fargo employee, XXXX XXXX, inside the XXXX XXXX XXXX XXXX XXXX, XXXX at an area not secured by Wells Fargo during normal banking hours and within seconds -- while my hands were occupied w/placing my XXXX checkbook back into my purse -- after I wrote the checks to be deposited/paid to me [ by name ] in the account numbers said to be my new Well Fargo, but before I could endorse the back of my checks for deposit ; the only deposit slip presented to me is not for my name/nor alleged new Wells Fargo account number ; the actual balance shown as XXXX was intentionally written to look like it could definitely be XXXX. I looked at the back of my XXXX XXXX XXXX checks as " XXXX '' processed : it all says my checks were stolen, yet Wells Fargo is saying NO ACCOUNT FEES HAVE BEEN CHARGED TO MY ALLEGED NEW WELLS FARGO ACCOUNTS DESPITE THE TOTAL {$75.00} BEING LESS THAN THE REQUIRED {$1500.00} FOR EACH ACCOUNT TO HAVE NO ACCOUNT FEES AND DESPITE NO TRANSACTIONS OTHER THAN A SUPPOSED DEPOSIT THAT -- ACCORDING TO BOTH BANKS ' RECORDS -- NEVER HAPPENED ... It seems most likely -- because my name is unique by legal status : there 's not another XXXX XXXX XXXX XXXX or I 'm the only one on the planet with that legal name and then my social has been the same since XX/XX/XXXX, my XXXX driver 's license identification number has been the same since XXXX -- Wells Fargo looked up the bank records and saw an existing account that I mentioned might still be open. That account balance -- last checked : XX/XX/XXXX -- was almost {$48000.00} and it seems that Wells Fargo only transferred {$50.00} from that long-standing existing account in my name into what is/was supposed to be my new WF checking account and then transferred {$25.00} [ from that same long-standing WF in my name and with my still current/accurate identification information ] to what is supposed to be my new Wells Fargo savings account [ by name/number ]. Because otherwise? I 've submitted the copies of the XXXX checks [ total {$75.00} ] already, complaint ( s ) XXXX ; XXXX and from both banks -- and the fact the checks were physically stolen from me prior to my endorsing the checks for deposit -- only show XXXX never paid the {$75.00} into the Wells Fargo new accounts by my name/number and Wells Fargo never deposited my XXXX checks into my new WF savings/checkings account. It seems the key issue here is to understand the mentality of modern day national bank employees : psychotic wheels of fortune are spinning inside their heads ; they think murdering/robbing and trying to identity theft a banking customer allows them to keep the victim 's [ the bank customer 's ] money and yet they realize a potential inability for financial gain if they do n't confuse the issue or try to lie without lying and being tricky enough to seem not too tricky. As it is : I can not use the new Wells Fargo accounts until some clarification as to why? there 's any attributed credit balance at all, despite it being only a meager total of {$75.00} when the XXXX checks totally {$75.00} were never recorded by the banks as deposited/paid into [ alleged : online only ] my new Wells Fargo accounts. I also did get some kind of card in the mail : I felt it through the envelope but have not opened the envelope. I do n't want to be accused of about {$48000.00} of false charges/debits : again, the IRS assigned case number is XXXX. It 's been fairly limited to just the illegal debit by XXXX XXXX to my XXXX/IRA for " federal- state withholding tax '' but I originally contacted the IRS XX/XX/XXXX -- about the XXXX account -- and XXXX XXXX when it was noticed the XXXX XXXX XXXX rent checks never paid to anyone ; I do n't want to be falsely accused of tax evasion and 30 % of any [ about ] {$48000.00} in a Wells Fargo account -- not my XXXX account : it 's not the same $ $ $ -- would pay the IRS .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation