Consumer complaint received 2017-01-07
Company: PNC Bank N.A.
State: PA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
On XX/XX/2017 I visited the XXXX XXXX, XXXX branch of PNC Bank to conduct a transfer of funds from my personal checking account to another family members checking account in order to facilitate payment to a contractor performing work on my home. The contractor had finished the job on this date and as I was in XXXX and unable to facilitate payment on my own, I was transferring the funds to this family member who was at my home with the contractor. I was greeted courteously and professionally by the teller who proceeded with processing the transaction. She paused and indicated she required approval of the transaction and stepped away from the teller window. She proceeded to a desk to speak with a supervisor, XXXX XXXX XXXX. I stood at the window for nearly ten minutes waiting for " the approval ''. I then heard across the branch lobby XXXX XXXX speaking with someone on the telephone and indicated to the person on the other end " I have this guy here who is trying to transfer money '', not " a customer ''. She proceeded to discuss with the person on the phone " you need to to a look at this '' and pronounced my account number to the person. I might add there were XXXX or XXXX other customers in the branch at the time. At that point I proceeded to XXXX XXXX 's desk to inquire about the " issue ''. In a very sarcastic and condescending reply, she began to quiz me and personally attach my character with such questions as to why I needed to perform this transaction, what I was doing in XXXX, how far away is my hometown..because she never heard of it, do I work in the area, where do I work. I was completely frustrated with the questions and asked why the delay on approving the transactions. She then questioned recent activity on my account including wire transfers. I then indicated the wires were from my account with XXXX and were completed in order to make payment for the home repairs. I proceeded to offer to log in to my XXXX account to show her the transactions. XXXX XXXX refused the offer and indicated she was not approving the transaction. I again proceeded to ask why and she replied by saying I could contact the XXXX number for PNC customer service for an explanation. I then asked for her managers name and phone number and she responded her manager was on maternity leave. I then asked for the regional/area managers name and phone number and her response was to leave the branch immediately or " Ill hit the button and the police will be here ''. She then proceeded to make a personal attack on my character as I again questioned why the transaction would n't be approved. I then indicated if she would n't approve the transfer I would like the funds in cash. She flatly refused and indicated she is not approving that transaction either. I indicated the account was my account, I 'm entitled to access my cash she again responded I was " Beligerent '' and if I did n't leave she was contacting the police. I then disagreed with the beligerent statement at which point the customer service representative at the desk next to XXXX XXXX who was with a customer at the time, shouted over the cubicle wall " Oh, yes you are ''. I was absolutely floored with the treatment by XXXX XXXX and was absolutely flabbergasted another employee who was with a customer at the time would personally become involved in my matter. Since it was nearly mid-day the branch activity was moderately busy and each customer coming and going was hearing my personal information disclosed as well as the myriad of questions, making it appear I was a criminal or attempting to conduct an illegal transaction. Since XXXX XXXX refused to provide the area contact manager information, I contacted a personal friend who works for PNC in XXXX for the information. I left a voice mail message for XXXX XXXX XXXX XXXX. As of this filing I 've have not heard from him.

Company response to consumer: Closed with explanation