Consumer complaint received 2022-07-23
Company: TRUIST FINANCIAL CORPORATION
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem caused by your funds being low
Sub-issue: Overdrafts and overdraft fees

Complaint:
I opened an account with Truist for my non-profit organization on XX/XX/XXXX. 
I asked at the opening of the bank account what were the fees to handle the account I was told there are zero fees because I am XXXX 
Due to donations being held longer by my XXXX XXXX  ( and unbeknownst to me as I thought donations through card payments went directly into my bank account ) the donation money did not go into the bank account early enough and I made three very small purchases that went into overdraft two purchases of {$2.00} each on XX/XX/XXXX and XX/XX/XXXX and one purchase of {$88.00} on XX/XX/XXXX. 
The bank charged two overdraft fees of {$36.00} for each for the two {$2.00} dollars purchases on XX/XX/XXXX and XX/XX/XXXX and another overdraft fee of {$36.00} on XX/XX/XXXX. So total {$100.00} of overdraft fees. 

I went to the bank twice to fix the issue, once I went to cover the overdraft on XX/XX/XXXX and made a {$200.00} deposit, and then I talked to an adviser in person on that same XX/XX/XXXX, I asked him to remove the fees, I told him I thought the website had wired donations to the account and I thought in good faith that the account had sufficient funds. 
The adviser said he could not process three fees removal and he would have to ask the director on the next Monday. I went back to the bank on XX/XX/XXXX and I met with the manager or director and he said he put a request to corporate for overdraft fee removal. He showed me the email and he told me he would give me a follow up. We are XX/XX/XXXX, and since then no news, no answer and the fees are not refunded. 
On XX/XX/XXXX, I reminded the director that truist had officially announced on the CFPB website that they are no longer charging NSF fees. He said that it was not applying because they still apply those fees to organizations like me. I was pretty shocked since they made an official announcement, and since I am a very small XXXX  with extremely small donations, i am not a business, I run a very XXXX XXXX XXXX XXXX I barely have anything in the bank. I find scandalous that they charge two {$36.00} fees so {$78.00} total for {$4.00} total of overdraft ( 2 purchases of {$2.00} each ) and they are lying to federal authorities and to the public by saying they removed the NSF fees, as they are still applying them. See left column https : //www.consumerfinance.gov/about-us/blog/consumers-on-course-to-save-one-billion-in-nsf-fees-annually-but-some-banks-continue-to-charge-them/ I want to put a formal complaint against this institution, I am a very XXXX XXXX XXXX, I am not a business and they are disseminating false information on NSF fees on a public website ( on the CFPB website ) as they still charge NSF fees XXXX I was given no moratorium or no chance to bring the account positive, I was automatically charged 3 overdraft fees in a row with no chance to regularize the account. I need them to refund the {$100.00} of overdraft fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation