Consumer complaint received 2016-08-02
Company: HUNTINGTON NATIONAL BANK, THE
State: OH
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Deposits and withdrawals

Complaint:
REQUESTED ASSISTANCE WITH A DEPOSIT THAT WAS DEPOSITED INTO MY ACCT WRONG IN 2014 DUE TO AN AUDIT BY THE IRS. WENT TO THE BRANCH WERE THE PROBLEM HAPPENED AND EXPLAINED THE SITUATION. THE TELLER TOLD ME NO PROBLEM SHE LOOKED UP THE ACCT THE CHECK CAME FROM WROTE DOWN CHECK NUMBERS THAT MATCHED THE AMOUNT I WAS LOOKING FOR AND SAID THEY WOULD SEND THEM TO ME. IT WOULD TAKE 7 - 10 DAYS. I WAITED WENT BACK AFTER ABOUT 12 DAYS ASKED IF THEY KNOW ANYTHING ABOUT THE CHECK REQUEST. SHE TOLD ME NO THAT ONCE REQUEST IS MADE THEY WOULD CONTACT ME DIRECTLY, TO JUST WAIT I WAITED A COUPLE MORE DAYS AND WENT BACK AND EXPLAINED AGAIN THAT I HAVE A DEADLINE WITH THE IRS I REALLY NEED THIS INFO AND THE REQUEST DID NOT WORK. AT WHICH POINT THE TELLER TOLD ME IT WAS NOT THERE PROBLEM. WHICH IT WAS BECAUSE HAD THEY CORRECTLY DEPOSITED MY CHECK THERE WOULD BE AN IMAGE ATTACHED SHOWING WHERE IT CAME FROM. THE MANAGER THEN CAME OUT AND TOLD ME THEY CAN NOT REQUEST COPIES OF CHECKS OVER 2 YEARS OLD SO THEY WOULD HAVE TO REQUEST COPIES OF THE STATEMENTS. GAVE HER THE NAME ON THE ACCOUNT AND ASKED HOW LONG IT WOULD TAKE SINCE I HAVE A DEADLINE AND THE FIRST PERSON I TALKED TO DID NOT REQUEST THE CORRECT INFO. SHE SAID NOT HER PROBLEM ALL SHE COULD DO WAS PUT IN THE REQUEST AND CALL ME WHEN SHE HEARD SOMETHING. CHECKED WITH HER THE NEXT DAY AND WAS TOLD SHE WOULD CALL ME WHEN AND IF SHE GOT ANYTHING BACK FROM THE REQUEST, AT WHICH POINT I CALLED THE XXXX NUMBER SPOKE TO A CALL CENTER AGENT AND AFTER AN HOUR AND GETTING NO WHERE I ASKED TO SPEAK TO A MANAGER AND WITHIN 10 MINS SHE TOLD ME SHE LOCATED THE CHECK I NEEDED AND WOULD EMAIL IT TO ME. I THEN GET A VOICE MAIL STATING SHE COULD NOT EMAIL DID I WANT HER TO FAX OR SEND IT TO A BRANCH SO I COULD PICK IT UP. I STILL HAVE THE VOICE MAIL. I CALLED BACK AND WAS TOLD THEY COULD NOT PUT ME IN TOUCH WITH THE SAME MANAGER BUT THEY WOULD SEND HER AN EMAIL TO FAX THE INFO. I REQUESTED THAT ONCE IT WAS SENT TO PLEASE LET ME KNOW. NO ONE EVER CALLED ME. I CALLED BACK THE NEXT DAY. SPENT OVER AN HOUR WITH A CALL CENTER AGENT AND GOT NO WHERE ASKED TO SPEAK TO A MANAGER, HE TOLD ME HE WOULD PUT IN A REQUEST FOR THE STATEMENTS I EXPLAINED THAT I HAD ALREADY DONE THAT THAT THERE SEEMS TO BE AN ISSUE BECAUSE I SHOULD HAVE HAD THE INFO ALREADY AND I HAVE BEEN WAITING OVER 3 WEEKS AND I HAVE A DEADLINE. HE AGAIN SAID THAT IS ALL HE CAN DO FOR ME. AT THIS POINT I AM CRYING AND YELLING BECAUSE NO ONE IS TRYING TO HELP ME OR LISTING THAT MAYBE SOMEONE NEEDS TO DO SOMETHING MORE BECAUSE THEY HAVE N'T BEEN ABLE TO FIND WHAT I NEED BY REQUEST. I CALLED BACK GOT ANOTHER MANAGER AND AFTER 2 HRS SHE STATED AGAIN THE CHECK IS OVER 2 YRS OLD SO I WOULD NEED THE STATEMENTS. AND THAT SHE WAS GOING TO ESCALATE THE ISSUE AND I AGAIN SAID MY DEADLINE IS MONDAY. SINCE THEY LOST THE IMAGE OF THE ORIGINAL CHECK AND COULD NOT SEEM TO FIGURE OUT HOW TO GET ME THE STATEMENT OR COPY THAT COULD THEY PLEASE CONTACT THE IRS AGENT AND EXPLAIN WHAT THE PROBLEM WAS SO I COULD GET AN EXTENSION AND THEY SAID NO. GOT A CALL TODAY SAYING I COULD NOT EVEN REQUEST THE INFO THE EXECUTOR WOULD HAVE TO THIS IS INFO I SHOULD HAVE BEEN GIVEN A MONTH AND A HALF AGO SO THAT DID NOT MISS MY DEADLINE AND HAVE TO PAY TAXES. I WAS TREATED VERY RUDELY AND DISMISSIVE AND NO ONE LISTENED WHEN I ASKED FOR HELP TO FIX A SITUATION THEY CREATED

Company response to consumer: Closed