Consumer complaint received 2017-12-04
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: NC
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
XXXX/XXXX/XXXX HUD Short Sale Approval Notification Received. 
Sale Amount Approved- {$180000.00} closing date scheduled : XXXX by Lender closing date changed to XXXX by buyer atty due to late approval by lender for buyer XXXX/XXXX/XXXX Closing Disclosure was incorrect. It indicated fees required by seller. This was a short sale transaction and seller was not responsible for fees. A corrected copy was was never provided but seller was assured it would be provided at closing on XXXX I agreed to a {$1000.00} deduction from my relocation check, the seller and buyer agent also agreed to a deduction as well from their commissions In order to make up this amount. In addition, a partial payment of {$1000.00} that I made previously was not refunded to me. I was told it would be applied towards the short sale. I saw no evidence of this amount listed anywhere on the closing disclosure.As requested by XXXX XXXX, I provided a signed letter indicating I agreed to the {$1000.00} deduction form the relocation funds. Once numbers were calculated, the short sale specialist advised there was {$2600.00} deficient.In order to get the short sale completed. 


XXXX/XXXX/XXXX I also signed a 4T-agreement which was submitted to the buyer agent.Since the closing date has to be changed to XXXX. Seller and buyer arrived to closing on time. Placed in separate rooms paperwork signed by buyers. Sellers left in a room for 3 hours and finally told to leave. no paperwork signed and keys to house remained in sellers possession.The Short Sale Specialist XXXX XXXX became increasing frustrated at the constant back and forth with the attorney ; she then indicated it would easier to decline the short sale and just place the house in foreclosure. This was communicated via phone and possibly email to the seller agent. 

XXXX/XXXX/XXXX XXXX XXXX indicated he numbers were correct just wait on her final approval. After 6 hours of waiting and constant contact by the attorney and seller agent, XXXX XXXX then advised she did not have final approval authority it had to come from " her boss ''. 

XXXX/XXXX/XXXX As a result of this delay. I have incurred additional storage fees of my household goods now totally {$350.00}. I have also incurred hotel fees now totally {$280.00}. Meals have now totals {$75.00}. Despite allegation that the process is being rushed, it is now becoming obvious that Carrington MS is stalling in order to place the house in foreclosure and cover up their lack of attention to this matter. We were notified today that a reply from HUD is pending which appears to be evident that the process is starting over. I still have keys to a house that was approved for a short sale and because of the lack of due diligence on the part of the lender, this will now cause the approved buyers to loose out on a purchase and the seller to suffer the consequences of a foreclosure proceeding. 

A close look at Carringtons business practices needs to be examined for abuse, excessive delays and unjustified threats to the determine of the homeowner. The emotional and financial stress this has caused is unmeasurable.

Company response to consumer: Closed with explanation