Consumer complaint received 2015-11-09
Company: BBVA FINANCIAL CORPORATION
State: FL
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
BBVA Compass bank charged me XXXX NSF charges on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX without notifying me. I have not requested nor permitted this NSF/Overdraft authorization and the bank is in violation of Regulation E of the Federal Reserve Banking Regulations ( Limits the ability of a financial institution to assess an overdraft fee for paying automated teller machine ( ATM ) withdrawals and one-time debit card transactions that overdraw a consumer 's account ), and Regulation- Title 12 Chapter II Subchapter A Part 227Browse Previous | Browse NextTitle 12 : Banks and BankingPART 227 -- UNFAIR OR DECEPTIVE ACTS OR PRACTICES ( REGULATION AA ) ContentsSubpart A -- General Provisions227.1 Authority, purpose, and scope. 
227.2 Consumer-complaint procedure. 
Subpart B -- Credit Practices Rule227.11 [ Reserved ] 227.12 Definitions. 
227.13 Unfair credit contract provisions. 
227.14 Unfair or deceptive practices involving cosigners. 
227.15 Unfair late charges. 
227.16 State exemptions. 
Subpart C [ Reserved ] Supplement I to Part 227 -- Official Staff CommentaryAuthority : 15 U.S.C. 57a ( f ). 

return arrow Back to TopSubpart A -- General Provisionsreturn arrow Back to Top227.1 Authority, purpose, and scope. 
( a ) Authority. This part is issued by the Board under section 18 ( f ) of the Federal Trade Commission Act, 15 U.S.C. 57a ( f ) ( section 202 ( a ) of the XXXX Warranty -- Federal Trade Commission Improvement Act, Pub. L. 93-637 ). 

( b ) Purpose. The purpose of this part is to prohibit unfair or deceptive acts or practices in violation of section 5 ( a ) ( 1 ) of the Federal Trade Commission Act, 15 U.S.C. 45 ( a ) ( 1 ). This part defines and contains requirements prescribed for the purpose of preventing specific unfair or deceptive acts or practices of banks. The prohibitions in this part do not limit the Board 's or any other agency 's authority to enforce the FTC Act with respect to any other unfair or deceptive acts or practices. 

( c ) Scope. This part applies to banks, including subsidiaries of banks and other entities listed in paragraph ( c ) ( 2 ) of this section. This part does not apply to savings associations as defined in 12 U.S.C. 1813 ( b ). Compliance is to be enforced by : ( 1 ) The Comptroller of the Currency, in the case of national banks and federal branches and federal agencies of foreign banks ; ( 2 ) The Board of Governors of the Federal Reserve System, in the case of banks that are members of the Federal Reserve System ( other than banks referred to in paragraph ( c ) ( 1 ) of this section ), branches and agencies of foreign banks ( other than federal branches, federal agencies, and insured state branches of foreign banks ), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act ; and ( 3 ) The Federal Deposit Insurance Corporation, in the case of banks insured by the Federal Deposit Insurance Corporation ( other than banks referred to in paragraphs ( c ) ( 1 ) and ( c ) ( 2 ) of this section ), and insured state branches of foreign banks. 

( d ) Definitions. Unless otherwise noted, the terms used in paragraph ( c ) of this section that are not defined in the Federal Trade Commission Act or in section 3 ( s ) of the Federal Deposit Insurance Act ( 12 U.S.C. 1813 ( s ) ) shall have the meaning given to them in section 1 ( b ) of the International Banking Act of XX/XX/XXXX ( 12 U.S.C. 3101 ). 

[ 75 FR 7926, XX/XX/XXXX ]

Company response to consumer: Closed with explanation