Consumer complaint received 2015-05-01
Company: WELLS FARGO & COMPANY
State: CA
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
This is a dispute regarding an inconsistencies on my billing from Wells Fargo Dealer Services. They had reported my payments to the credit bureau as late, twice. To my knowledge, I have made my payments on time every month either online or over the phone. My monthly payments has fluctuated each month without any written disclosure letting me know as to why, I have made my payment regardless. I have never gotten a single written statements from this company since I started making my payments and I made time to call this company that since I am going back XXXX that I will be doing business online, I was told that it was okay and noted and that I should sign up with their paperless program and I did. I have done every effort on my part ; pay on time as agreed, call to let them know that I will not receive post mails since I will be working overseas and signed up to their paperless program. To my surprise, when my credit was pulled in XXXX 2015, my credit score dropped considerably due to this XXXX late marks Wells Fargo had reported against me. I have made several attempts to contact this company and I was passed on from one customer service to another having to tell my stories again and again from the beginning over XXXX times in two months. I was told that they will take care of this error but several weeks later when my loan officer pulled my credit report again, it was still there and no one took care of it. Again I did not get any emails letting me know what 's going on with this situation, I was told that they are not allowed to send emails. My loan has been denied costing me to loose an offer on an investment. I 've lost so much time and money, I 've gone through a lot of stress trying to resolve this issue on time for my loan that I have been building for months. I was unsuccessful. 
I continued attempting to reach someone in charge, supervisors and I was even asked to send an international fax to XXXX XXXX a Supervisor in their XXXX XXXX office. I had called to follow up on my fax, she did not accept my call, and I have made several attempts and left several messages leaving my contact number and email address, she never replied. I eventually reached another representative XXXX XXXX and after discussing my situation again, she assured me that she will take care of it as soon as possible and that I have to call her the next day. I did what I was asked to do but the next day, she refused to take the call. I left several messages to hope of resolving this matter, but regardless how much I try and effort I put in there is no going around these people. I have never encounter such an abusive situation like this and such unprofessionalism, this company sure lack any regard to any of their clients. I feel that I have fallen victim of an abusive form of business practice and this company has repeatedly abused my consumer 's rights. I was left with no choice to file disputes, seek legal help against such an abusive company such as Wells Fargo Dealership. 
I want this matter resolved as soon as possible by deleting any negative error they had made against me with the credit bureaus, and pay any statutory damages that it caused me to resolve this matter including legal fees, international calls, time, loss of investment, medical fees I paid for the stress it brought during this ordeal.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation