Consumer complaint received 2018-01-29
Company: DHI Mortgage Company
State: LA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
In XX/XX/2017 I XXXX XXXX along with XXXX XXXX applied for a loan with DHI mortgage. The loan officer is XXXX XXXX XXXX. XXXX XXXX called me and advised he would be able to give me a preapproval and that I may begin my search for a home. XXXX XXXX sent me over my preapproval letter via email in the amount of {$250000.00}. He advised XXXX had some nice homes. I advised him that I much rather XXXX XXXX. At that point he was a little dry and asked why. I advised because of the reputation and the reviews. He than began and seemed to be a little dry as if he did not want o deal with me.He kept saying his preferred builder was XXXX. Never the less he advised to me that I may begin to look for a home and go under contract if I see one I like. So I did go under contract with XXXX. I called XXXX and meet with him about 1 week to a week and half before XXXX. He advised give me some time to look at your file and I will then begin to send it to processing in the mean time he sent me over docs showing what my payments would be. So I waited until after XXXX I called him and he advised I see your husband has a judgment I advised he did not that his ex wife forged his signature on a rental home and she is being investigated he advised give me some time to come up with a solution and advised he would call me in two or three days. Well two weeks went by I emailed him, I called him I left messages and he completely ignored me.So around XX/XX/XXXX he called and advised that he needs to see how he can work on this file and not been incomplaint in removing my husband name. It appears like he did not want anything to do with the loan I believe and he made me feel it was because I di not choose XXXX as the builder. This is very unfair and very wrong. So on XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX I tried contacting him again and still no answer.So I contacted the Corporate office via email and heard back in 24 hours from XXXX at the Corporate office she called me from XXXX contact number. She apologized and said XXXX XXXX has no excuse for ignoring my calls and not responding. She advised he does not know how to handle my file with the bankruptcy and it just being a difficult file. So my question to her could he not have asked for help on this case. He had not even sent it to processing and or to the underwriting for review. HE has completed ignore me and left this file ant the bottom of his desk. So I ask this question to XXXX and she agreed it was not handled correctly at all. I believe this was unfair treatment due to the fact I did not go with his builder of choice. I am now working with another lender and looking at another home. This has been very stressful and I will be looking for an attorney to handle this as well for all the mental anguish this has done to me. As of today he has not even attempted to follow up with me. Below I have copied and paste XXXX XXXX contact information if you.should need. 
XXXX XXXX NMLS : XXXX XXXX XXXX XXXX. ( XXXX ) XXXX Cell. ( XXXX ) XXXX Fx. ( XXXX ) XXXX XXXX dhimortgage.com

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation