Consumer complaint received 2017-04-20
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
XXXX   XXXX    Carrington  provided the cash payment amount required to bring the property out of Foreclosure to Attorney. Payment agreed to and paid in full.   Carrington was to provide information to Attorney regarding the Claim of an Escrow Account deficiency with validation from  XXXX   XXXX   XXXX  and certify its correctness.   Carrington has been unable to provide the validation to Attorney.   Carrington was to provide payment plan  ( 4  to 5 years ) upon validation of the Escrow Account deficiency.   Carrington has been unable to provide the payment plan to Attorney.     XXXX   XXXX    Phone  call attempts starting in   XXXX   XXXX   to Carrington about the  Escrow  Account status.    Carrington  had no supporting information for Attorney.   Made several phone calls starting in   XXXX   XXXX   to Carrington to validate the monthly payment amount of {$2300.00} Carrington validated the payment as being {$2300.00} to Attorney.     XXXX   XXXX   Carrington sends Notice  of Intent to Fo reclose stating that they did not receive the   XXXX   XXXX   payment.   Call to Carrington   XXXX   XXXX   and spoke with  XXXX   XXXX  to discuss missing payment.   Thinking the reason the payment did not get posted was because of sending {$2600.00}  XXXX  {$300.00} too much ) by mistake.    XXXX   XXXX  says that the {$300.00} overpayment is not the issue.    XXXX   XXXX  spends a very long time researching the matter and finds  (   Carrington Negligence ) Carrington  was required by the Mortgage Contract to adjust the Mortgage Rate in   XXXX   XXXX  , prior to the Foreclosure Settlement Agreed to. The Contract had matured past th e 10yr fix ed no interest point requiring the adjustment  ( Contract si gned   XXXX   XXXX   ).   Carrington did not follow the Mortgage  Contract  requirement in   XXXX   XXXX   and  DID  NOT adjust the payment to the   XXXX   XXXX   interest rate.    Carrington committed Fraud  and waited to adjust the interest rate to the higher rates in   XXXX   XXXX   to set the new payment to {$4900.00}.   Carrington has used the fraudulent interest rate and applied it as the " required '' monthly mortgage payment.   Carrington did not provide any notification of the change.    XXXX   XXXX  was unable to provide any information as to a correct and legal payment, and had to research the matter.    XXXX   XXXX  instructed : continue making the monthly payment amount ( {$2300.00} ) required under the last known legal payment amount.   Have been making the only " known '' legal payment of {$2300.00} on time each and every month from   XXXX   XXXX   through   XXXX   XXXX    (  Payments have been returned by  Carrington  to Attorney since   XXXX   XXXX  , but have continued to make the last known legal payment anyway  ).     XXXX   XXXX  corresponds that  Carrington ' s solution to  Carrington  negligence is to submit a loan modification since they are unable to determine a correct monthly payment.   Use  a    XXXX   XXXX   XXXX   to submit the loan modification package.     XXXX   XXXX    Loan Modification package submitted Carrington fraudulently reporting negatively to the credit companies. Carrington repo rting that payments are not being made.    Notified   XXXX   XXXX  by email and by phone requesting Carrington cease and desist from the fraudulent credit reporting.    XXXX   XXXX  says by phone that the negative reporting was an easy fix and would be corrected.   NOTE : The fraudulent negative credit reporting did not get corrected and has continued to the present  (    XXXX   XXXX   ). Numerous emails have been sent to Carrington to cease and desist. They refuse to cooperate and have caused harm to financial reputation.     XXXX   XXXX   through   XXXX   XXXX   Attorney, and contracted  XXXX   XXXX   XXXX  cooperated fully with ALL Additional Information Requests during the Loan Modification Process, but  Carrington  continued to ask for same docs over and over again.     XXXX   XXXX    Loan  Mod cancelled by Carrington - claimed all documents not received in time ... FALSE

Company response to consumer: Closed with explanation