Consumer complaint received 2022-04-18
Company: PORTFOLIO RECOVERY ASSOCIATES INC
State: NY
Product: Debt collection
Sub-product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Dear CFPB Team, The reason for my complaint is that I have tried to resolve the account for : Original Creditor : XXXX XXXX  XXXX XXXX XXXX Account : XXXX Balance was : {$3000.00}. This account was sold to Portfolio Ricovery Associates LLC. This is an old and account and has expired. After I have tried to negotiated with PRA when I have called at XXXX XXXX on XX/XX/2022 at XXXX PM and spoke with PRA XXXX : XXXX XXXX XXXX XXXX my financial situation and that she agreed that will be sending a settlment letter for the amount of {$1100.00} ( Please see a copy ) and that once the payment is received the account will be delete it from all credit reports. 

I have waited this letter before sending any payment and received around XX/XX/2022. I have proceed to send the PLS Check settlemnet payment for {$1100.00} before XX/XX/2022 via Certify Mail tracking # XXXX. I was tracking this mail daily and this mail was received at XXXX VA Postal Office on XX/XX/2022 and ready for delivery on same day. 

But for some reasons it did changed and stayed as of today as '' arriving late ''. 
After a few days same week, I have checked again on the XXXX for the Certify Mail tracking # XXXX for status and remains the same. Return Receipt # XXXX. As of today this tracking history still reflecting " arriving late '' but did not updated the status that this mail in fact was received by the destination PRA.

I have sent PRA an email explaining that I have sent the payment but USPS tracking # reflects there was a delay. 
. 
After investigating with PLS Check Cashing for status of check, for my surprise, I have find out that the check was cashed by Portofolio Recovery Associates on XX/XX/2022 ( please see copy with stamp ) which indicating that they actually have received the payment but for some reasons was not reflecting on the USPS Tracking site.

I have sent another email and letting them know that in fact PRA received the settlement payment as agreed, they sent me another email requesting last four digit of social including some type of email agreement not to disclose the emails which I never confirm.

After sending the email again with all finding including my last four of SS for them " to verify the account '' no response as of today. 
I have also investigate the USPS Postal Office at XXXX VA and deny they have received the Certify Mail. 

This account has been settled with agrement including the deletion of this account over the phone. And a confirmation for settlement was received via mail from PRA.

I want to request a deep investigation for violations to Portfolio Recovery Associates incuding the Postal Office at XXXX VA in how PRA was able to obtain the payment and cashed the settlement check without the Certified Mail signature confirmation. 

I want to report this to FTC Complaint for an investigation. 

Also, I have checked my XXXX and all credit reports and does reflect a remaining balance to PRA that should be in fact settled, closed and deleted per our conversation with MRs. Mezza. 

I have proof of all conversation when XXXX XXXX not only mention about a settlement of {$1100.00} but will delete this account once the payment was received. They gaved me until XX/XX/2022. 

I have also a have a witness as I have speaker phone when I have start speaking with XXXX XXXX. 

In addtion, XXXX XXXX XXXX changed and signed a legislation for the statute of limitation in the state of NY from six years to three years starting XX/XX/2022. This account is already been expire which should be removed from all my credit reports. 

I am also aware that debt collectors like PRA buy by pennies per dollars old debts and trying to collect in full balance, when they are not the original creditor.

I am aware that PRA did not bought this debtf for the same amount as the original creditors.. They buy debts by pennies for a dollar. Then run behing people asking for the full amount. This is how they make a big profit under the burden of the consumer misery. 

I am trying to get up on my feets but if this continue and unable to solve this accounts, I have no more choice but considering XXXX. 

I feel the pressure of filing Bankruptcy will be best option for all this burden. 

Please see all communication, letters, proof of payment, tracking numbers, proof of a balance in XXXX XXXX reports, for your review. 

Please note : some of the PRA emails I have trouble to print out specially the first one as this emails was protected from PRA preventing me to print apropiertly. 

I feel cheated and disappointed.

Company response to consumer: Closed with explanation