Consumer complaint received 2023-08-22
Company: Experian Information Solutions Inc.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
I hereby dispute the current balance for a missing payment on XX/XX/2023 of {$2900.00} not applied to Account Number : XXXX with XXXX XXXX XXXX ( XXXX ). A payment was made of {$2900.00} on XX/XX/2023, intending to continue with monthly payments when due for XXXX XXXX monthly on a XXXX installment basis, as I have been doing consistently without any late or missed payments. However, upon reviewing your response to my complaint, I noted several discrepancies that warrant clarification. I believe that a payment made on XX/XX/2023 in the amount of {$2900.00} has not been properly applied to my account. I am deeply concerned about the accuracy of the reported balance and the potential impact on my credit history. I request your immediate attention to rectify this situation. I am deeply concerned about the accuracy of the account balance, particularly in light of my consistent payment history. I have never missed a payment and have always paid on time. I have also raised issues regarding the handling of insurance proceeds from my totaled vehicle. I kindly request that you address my concerns and provide me with a comprehensive breakdown of the calculations that led to the reported remaining balance on my account. Additionally, I urge you to update my credit reports immediately to reflect any errors that may have occurred. In your response, you mentioned that a settlement payment of {$23000.00} was received from XXXX XXXX on XX/XX/2023 and applied to my account balance. Additionally, you state that refunds for ancillary product cancellations and other account credits totaling {$3500.00} were applied, leaving a balance of {$3800.00}. I have not received detailed information about these transactions, and I am concerned that they have been inaccurately calculated or applied. Furthermore, I was surprised to learn that my insurance company, XXXX XXXX, profited from the sale of my totaled vehicle without my knowledge. If such a profit was generated, I would expect that it should have been applied to my remaining account balance. As you mentioned, you have no affiliation with XXXX XXXX and may not be aware of the details regarding their handling of the sale. However, I believe it is important for me to understand how the proceeds from my totaled vehicle were utilized. I kindly request that you provide me with the following information : A detailed breakdown of all transactions applied to my account since the payment was made on XX/XX/2023, including the settlement payment from XXXX XXXX, refunds, and any other relevant credits. An explanation of how the remaining balance of {$3800.00} was calculated after these transactions were applied. 
Any documentation related to the sale of my totaled vehicle by XXXX XXXX, including any profits generated from the sale. Additionally, I request that my credit reports be promptly updated to reflect any corrections that may be necessary based on the outcome of your review, as mandated by the Fair Credit Reporting Act ( FCRA ), specifically under : Section 611 - Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ], Section 623 - Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ). It is important to me that my credit history accurately reflects my impeccable payment history and financial standing. I appreciate your attention to this matter and look forward to receiving a timely response. Please provide the requested information within 30 days from the date of this letter, as stipulated by the FCRA. Thank you for your prompt assistance in resolving this dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation