Consumer complaint received 2019-10-25
Company: JPMORGAN CHASE & CO.
State: TX
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
Chase bank in XXXX, Texas. I have filed a claim before. I have been a customer for 13 year 's. My accounts were in great shape. I received a call from them asking if I was in XXXX, I was not. They proceeded to cancel my credit card and then representative told me I would be receiving a new card but with same numbers since I asked so I could call my bill pays to change if they were giving me new numbers. She confirmed my information and when the card came in the mail I activated it and I had recently made a XXXX XXXX payment online. The card did not work I called customer service and they had the wro g Zip cde she changed it but when I went to purchase items the imit was XXXX XXXX my purchase was XXXX it was declined. I went online and noticed that when I had been paying with my debit card the purchases were being taken out of my checking, savings and it on a card that wasn't mine. I went to the branch and the VP, cancelled the new cards, closed my checking accounts and gave me a number to call to file the credit card fraud since it was a different Dept. We opened up new accounts and wi agreed to freeze the fraud one so I wouldn't have access and in the meantime they would mice my wires into new account. I called the credit card division, claim numbers and they couldn't find my XXXX XXXX payment nor the XXXX payment which the card had XXXX balance. The fraud card had XXXX XXXX on it. I received letters on the status followed up but when I asked if they were issuing me a new card they said no to apply on line and I was a victim of identity theft. They then told me I was responsible for the other card which that card was in my possession for three days since someone make a XXXX payment, I said it was not me since I knew it was cancelled. Then the credit card calls me to collect on the fraud card and I told her what happened she said there is no record of me calling to file the complaint. I said I received letters in the mail and whom have been giving my personal information to? They found theXXXX XXXX   told me I wouldn't be liable ten I pulled my credit report and noticed on XXXX  they cancelled the fraud one stuck it in my credit report and there s a another credit card ending in XXXX. The bank account I froze has a negative XXXX which I didn't have access they allowed the Seller. I want my credit card reissued to me with a XXXX  balance since I have records of paying it off, it was FDIC insured so I want the additional XXXX and I want explanations on retirement accounts being cashed and linked wrong and I want it off my credit report. I have been harassed in that small town trying to resolve this list my house which was paid off and I wasn't told. I had my electricity water shut off because the bank froze my other account and overcharged me on fees when I had over draft protection. I wrote a check to a salon Chase bank told them t bounced I was charged over draft fees and I went there to the branch certified a copy to the showing it clears the bank. I realized the deposits it back in a federal account instead. The deposits it 4 times my wires that were XXXX every two weeks in the fraudulent checking account I didn't have access to I was told there was only XXXX the lady was handing me XXXX in cash and I the receipt it read XXXX cash XXXX .ok withdrawn totaling a XXXX but telling me only XXXX came through which thoses payment was from my ex hubby and that amount S that for two years. I have XXXX XXXX I had insurance from my home if I lost it my insurance didn't tell me either. I will be meeting with an attorney since I am homeless, Everytime I pursue this my phone shut off so I will give you my PO box to send my card. I can't pay for my storage unit which they think I stored the proof there I didn't so lease let me know what other information you need for proof.The Chase rep wanted me to research my credit payment it wasn't my job. I will be pursing my retirement health flex spending accounts mutual funds and the insurance po! icy if I can't resolve this by Monday.

Company response to consumer: Closed with explanation