Consumer complaint received 2022-09-30
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Struggling to pay mortgage

Complaint:
In XXXX I refinanced my three properties with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Primary XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX - Mother-in-law home XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, FL XXXXFathers home The Mortgage officer informed me the only way they would do the loan is if they bundle the three properties under one mortgage and that the loan would have to be under my company name. Because my wife had XXXX and we were needing the funds we took a {$630000.00} across the three properties which at the time were worth {$1.00} XXXX It was supposed to be a temporary loan for 2-years and then they said I could refinance with a conventional mortgage afterward, but if I needed it for my family I would have to do this. In XXXX of that year, XXXX XXXX sent notice they were servicing the loan. The pandemic hit us like so many people and I reached out to request a forbearance or assistance from XXXX XXXX. They told me I needed to go BACK to XXXX who originated the loan. I spoke to the individual and they said they would put through the forbearance. in XXXX of XXXX, I received notice XXXX XXXX was beginning Foreclosure on the properties. When I contacted them, they stated XXXX did not place the forbearance at all and because the loan is against the three properties I wouldn't be eligible. Unluckily the pandemic slowed everything down as I franticly looked for a solution. I was eligible at the time for refinance but was told that I couldn't because 1, The properties couldn't be separated 2. The Lis Pendant needed to be released by the lender to do so. I attempted to sell one of the properties but I couldn't separate the properties After speaking to XXXX again to assist me, they refused and said the case was transferred to XXXX XXXX. When I called XXXX XXXX they stated they said they couldn't help me because they were just servicing the loan and I needed to speak to XXXX I was nervous to lose my property so I contacted Loan Lawyers in XXXX XXXX to help. They began the process of giving me time to find a solution, but the issue with the list pendant is an issue. I also noticed the mortgage did not appear on my credit report which causes other issues with home lenders. I was finally able to attempt to secure a loan to pay off and start fresh with a private lender, but the gentlemen died of XXXX recently and I was unable to continue the issue Loan Lawyers had a few hearings and now there is a hearing on XX/XX/XXXX for judgment After the hearing there was a summary judgement for the plaintiff, but they gave me 90-days to get a Refinance ; I was supposed to close this week ; but due to the hurricane and one of the properties being in a disaster area ( XXXX XXXX XXXX XXXX I received notice they are exercising the disaster procedure requiring another appraisal to assess the damage ; which I haven't been able to because all bridges to the area are destroyed. 


The Law Office I now hired, sent notification at the beginning of XXXX  to the Opposing Counsel and PHH, but they have yet to respond to our modification request. 

Now they are forcing my hand for Bankruptcy and I'm simply devastated by this! On top of this on a XXXX loan I am now indebted to these people XXXX

Company response to consumer: Closed with explanation