Consumer complaint received 2016-09-29
Company: NATIONSTAR MORTGAGE LLC
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
I am a victim of fraudulent billing charges by XXXX XXXX, through Nationstar as a loan servicer. They added {$93000.00} claiming fraudulently I received " new money ''. The also added fraudulent charges to my accounts, including {$20.00} property inspection fees where no inspection ever occurred. I believe that millions of customers are being fraudulently charged these fabricated fees for the purpose of intentionally causing financial harm. BE ADVISED THAT I AM XXXX XXXX XXXX AND THUS THIS CONSTITUTES A SEPARATE CRIME UNDER FLORIDA LAW. 
It is significant that I am XXXX XXXX XXXX. The conduct complained of constitutes a separate crime under Florida Law, called the abuse, neglect, and exploitation of XXXX persons and XXXX adults. Chapter XXXX ABUSE, NEGLECT, AND EXPLOITATION OF XXXX PERSONS AND XXXX ADULTS View Entire Chapter XXXX of an XXXX person or XXXX adult ; XXXX -- ( 1 ) '' Exploitation of an XXXX person or XXXX adult '' means : ( a ) Knowingly obtaining or using, or endeavoring to obtain or use, an XXXX person 's or XXXX adult 's funds, assets, or property with the intent to temporarily or permanently deprive the XXXX person or XXXX adult of the use, benefit, or possession of the funds, assets, or property, or to benefit someone other than the XXXX person or XXXX adult, by a person who : 1.Stands in a position of trust and confidence with the XXXX person or XXXX adult ; or 2.Has a business relationship with the XXXX person or XXXX adult ; ( b ) Obtaining or using, endeavoring to obtain or use, or conspiring with another to obtain or use an XXXX person 's or XXXX adult 's funds, assets, or property with the intent to temporarily or permanently deprive the XXXX person or XXXX adult of the use, benefit, or possession of the funds, assets, or property, or to benefit someone other than the XXXX person or XXXX adult, by a person who knows or reasonably should know that the XXXX person or XXXX adult lacks the capacity to consent ; ( c ) Breach of a fiduciary duty to an XXXX person or XXXX adult by the person 's guardian, trustee who is an individual, or agent under a power of attorney which results in an unauthorized appropriation, sale, or transfer of property. An unauthorized appropriation under this paragraph occurs when the XXXX person or XXXX adult does not receive the reasonably equivalent financial value in goods or services, or when the fiduciary violates any of these duties : 1.For agents appointed under chapter XXXX : a.Committing fraud in obtaining their appointments ; b.Abusing their powers ; c.Wasting, embezzling, or intentionally mismanaging the assets of the principal or beneficiary ; or d.Acting contrary to the principal 's sole benefit or best interest ; or 2.For guardians and trustees who are individuals and who are appointed under chapter XXXX or chapter XXXX : a.Committing fraud in obtaining their appointments ; b.Abusing their powers ; or c.Wasting, embezzling, or intentionally mismanaging the assets of the ward or beneficiary of the trust ; ( d ) Misappropriating, misusing, or transferring without authorization money belonging to an XXXX person or XXXX adult from an account in which the XXXX person or XXXX adult placed the funds, owned the funds, and was the sole contributor or payee of the funds before the misappropriation, misuse, or unauthorized transfer. This paragraph only applies to the following types of accounts : 1.Personal accounts ; 2.Joint accounts created with the intent that only the XXXX person or XXXX adult enjoys all rights, interests, and claims to moneys deposited into such account ; or 3.Convenience accounts created in accordance with s. XXXX ; or ( e ) Intentionally or negligently failing to effectively use an elde

Company response to consumer: Closed with explanation