Consumer complaint received 2016-09-01
Company: SYNCHRONY FINANCIAL
State: FL
Product: Credit card
Issue: Customer service / Customer relations

Complaint:
I am filing a complaint with this credit card issuer in regards to XXXX of my accounts with them which are as follows : JCPenney, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, Walmart Store Card, XXXX MasterCard. All of these accounts were frozen by this credit card company. After I called in to see what was goin on, they told me that their " Fraud Department '' wanted to verify my identity and would be sending me some forms but would NOT tell me which kind. Being a good citizen and honored veteran, this situation made me feel nervous so I wrote a letter and emailed it to the CEO 's office ( XXXX XXXX ). I received a phone call from XXXX and she explained that they wanted me to complete a XXXX form to verify my income. I advised that I am a XXXX Veteran and that my income is Tax Exempt and I do NOT file a tax return and therefor could NOT complete this form. She assured me that I could provide an alternative means to complete this task and that someone would be contacting me. I did receive a call from XXXX XXXX who said he works in the " FRAUD DEPARTMENT '' and needed this XXXX form to verify my identity. I offered to send my Passport, Military ID, etc to provide such proof and he later explained that no actually they just want to verify my income. I explained that my income was tax exempt and that I could provide him with the " VA Awards Letter '' which provides proof of my income that all MORTGAGE LENDERS, AUTO LOAN COMPANIES, CREDIT UNION 'S, PROPERTY LEASING AGENT 'S, accept as final proof of income, pretty much everyone EXCEPT for this credit card issuer. I was told that unless I signed this stupid tax transcript request form that all of my accounts would be closed and that there was nothing I can do. So I am only left to assume that I am being unfairly harassed. Perhaps they have a problem with XXXX people or XXXX veterans and it is their way of discriminating against us. I have had the privilege to meet XXXX XXXX our great Attorney General of Florida as well as my State Senator XXXX XXXX and I am very sure they would not be happy about being harassed by this company for NO APPARENT REASON! I would like them to end this ridiculous game they are playing with me and unfreeze all of these accounts which by the way all have XXXX balances and when I use them I pay them in full each month like a responsible person should or allow me to only send them my " VA AWARDS LETTER '' like any normal LENDOR would accept and end this game that way. If this issue is NOT resolved, I promise that I will spend every minute of my day informing Veteran Service Organization 's, Media Outlets, Local News Channels, Cable News Channels, Print Media, Social Media, etc. of how a " War Hero '' was harassed by this Company and I will make it my mission in life to make sure that this type of behavior never has to be tolerated by a Service Connected XXXX Veteran again! Thank You

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation