Consumer complaint received 2022-08-04
Company: WELLS FARGO & COMPANY
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Hello XXXX XXXX XXXX messages ( name redacted ) Mon, XX/XX/XXXX at XXXXXXXX XXXX To : XXXX I am following up with our phone conversations which referenced the matter attached in the pdf document in this email which has not been resolved. Please let me know what the resolution is as I have not had any remedy to date and other problems have arisen as indicated in our conversations. Thank you for your assistance. 
Respectfully, ( name redacted ) XXXX Letter to XXXX XXXX XXXX XXXX XXXX XXXX ) Tue, XX/XX/XXXX at XXXX XXXX Draft [ Quoted text hidden ] XXXX Letter to XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, GEORGIA XXXX XXXX : XXXX XXXX ) XXXX XXXX MAILING ADDRESS : XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX : XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX Wells Fargo XXXXXXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX ( name redacted ) XXXX of Incident XXXX Dear XXXX XXXX : This will confirm our earlier conversation XXXX the effect that this office represents the legal rights and interests of ( name redacted ) with referenced possible violations of the Wells Fargo Home Buyers Program in connection with a Conciliation Agreement and possible Fair Housing/HUD violations or concerns in the above styled matter. It is my understanding that you have forwarded this matter to a XXXX Manager ( possibly XXXX in Iowa ) in an attempt to resolve ( name redacted ) s concerns. 
It is my understanding that the above property at XXXX XXXX XXXX in XXXX, GA was listed on XXXX with a home buyer priority time line in which Wells Fargo began entertaining offers on the XXXX day after listing. It is my further understanding that Wells Fargo would first entertain buyers that were first time owner occupied primary residence, or non-profits. It is my understating that on or about XX/XX/XXXX, Wells Fargo began accepting offers on the property in question. It is our understanding that the purchase is within the ambits of a Conciliation Agreement dated XX/XX/XXXX, XXXX XXXX. XXXX, United States Department of Housing and Urban Development XXXX under the Fair Housing Act ( Title VIII ) between XXXX XXXX XXXX XXXX, et al. and Wells Fargo Bank , N.A . ( Copy Attached ). Paragraph 34 of the agreement provides in pertinent part as follows : Respondent ( Wells Fargo ) has expanded or will expand the Homeowner Priority Period so that if lasts from calendar Day 8 to calendar Day 15 following the date Wells Fargo XXXX property is listed in the multiple listing service... This renewal period is intended to help owner-occupants consider purchasing the XXXX property and make an offer, and is consistent with Respondents intent to live at the property. Receipt of an acceptable offer from an intended owner-occupant will allow XXXX to terminate the XXXX XXXX period. A cash offer form an investor or non- profit organization wo purchase an REO property shall not be considered a better offer if the offer is for the same or a lesser XXXX amount than an offer by an owner-occupant who is purchasing the XXXX property with cash or with financing. 

It is our understanding that an investor was allowed to purchase the property in question during the priority period at the same time ( name redacted ) attempted to purchase in the Wells Fargo XXXX program as a first time owner occupied homeowner when he offered {$100000.00} for the property listed at {$92000.00}. Specifically, ( name redacted ) has come to understand that the property actually sold to an investor during the priority owner occupant period at a lesser amount of {$97000.00} in violation of the XXXX XXXX and other possible provisions. 
Although ( name redacted ) was of the understanding the Wells Fargo would make accommodations to him for his loss of opportunity in this matter, pursuant to our earlier conversation, it is my understanding that you note that a message from the office of the XXXX confirms as of XX/XX/XXXX at XXXX that there is or was no promise to help ( name redacted ) in his first time home purchase. If this is mistaken, please advise. 
Please review this matter with the appropriate party at your earliest convenience, including a review of the real time automated system called XXXX regarding submitted offers that were received on or about XX/XX/XXXX and the following dates. 
We look forward to hearing from you. If you have any questions or concerns, please do not hesitate to contact me at XXXX. 

Very truly yours, XXXX XXXX XXXX XXXX ________________________________ XXXX XXXX XXXX XXXX cc : ( name redacted ) Email received XX/XX/XXXX : Your Wells Fargo account ending in ( XXXX digits ) is closed Wells Fargo XXXX XXXX Thu, XX/XX/XXXX at XXXX AM To : ( name redacted ) Wells Fargo logo View your closed account ending in ( XXXX digits ) online Your deposit account ending in ( XXXX digits ) was closed on XX/XX/XXXX. 

You can continue to view Statements and Documents for this account online for approximately 90 days from the date your account was closed. 

If you have any questions, please call us at XXXX, XXXX hours a day, 7 days a week, or visit a Wells Fargo banking location to speak with a banker. To find a location near you, visit XXXX online at wellsfargo.com/locator. 

Thank you. We appreciate your business. 


Wells Fargo Bank , N.A . 
wellsfargo.com | XXXX XXXX | Contact Us Please share the content of this notice with all account owners. 
Please do not reply to this automated email. 
Wells Fargo Bank, N.A., XXXX FDIC. 
XXXX -- -- -- -- Original Message -- -- -- -- Subject : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX XXXX GA Date : Thu, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX XXXX XXXX XXXX I am urging you to bring your influence to bear on this timely matter. Is it fair for a first time home buyer to be treated in this manner? I am XXXX XXXX XXXX and have never owned a home, currently I live in a XXXX room of an office building which I do not own and whose owners actually owe me a debt of money for work, I shower at a local gym and help my girlfriend pay rent in XXXX which I consider to be exploitative rent seeking by the apartment complex that she lives in, I have worked since I was at least XXXX XXXX XXXX ( W2 filed ) and I have saved cash to purchase property because banks like your 's won't lend to finance property even in their own foreclosure portfolios to their own retail customers, I have not misrepresented myself nor have I submitted any unsubstantiated facts and declarations, while the same can not be said of those who I have interacted with. It is clear there has not been fair dealing here and I urge you to reconsider policies and procedures in light of this. People need shelter and places to live, the physics of the world dictate this, they don't need to be systematically exploited by organizations or individuals who are purely rent seeking actors, expecting a return on capital in exchange for a property right. If it is those sort of actors I am up against then clearly this is not a fair proposition especially considering the circumstances. If it truly is another first time home buyer that is paying with cash, then I have no objections to any course of action you may wish to take, I have make it clear that I am willing to be the high bidder. I can follow any instructions you have to give to reach that objective. 

Respectfully, ( name redacted ) -- -- -- -- Original Message -- -- -- -- Subject : XXXX : XXXX : XXXX : XXXX : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA Date : Wed, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX XXXX XXXX, I am sure you are quite busy but is there a remedy that you can advise for the situation as presented? What is your assessment? What can be done? Is there any disagreement with the factual information provided? Do you understand how the process has not been fair and reasonable. Please comment or advise. 

Respectfully, ( name redacted ) -- -- -- -- Original Message -- -- -- -- Subject : XXXX : XXXX : XXXX : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Just to be clear this conversation ( below ) was with XXXX XXXX was on XX/XX/XXXX I reviewed the recording with XXXX XXXX wherein I state " can you just put my offer {$2000.00} above whatever else you have '' XXXX XXXX " if we are able to do so '' ( name redacted ) " that sounds good to me as long as you can bring me a vetted cash.. '' interrupted by XXXX XXXX XXXX well here is what we'll have to do, I'll check on the transaction in the morning ok, alright, we'll see if the seller will look at another offer and we'll send you the documentation that we need in order to present to the seller ok, ( name redacted ) " thank you '' ..... 

He never follows up in the morning and I call in as below. 

If you would like me to upload or send the above recording I can do so if necessary to establish fact. 

-- -- -- -- Original Message -- -- -- -- Subject : XXXX : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Also, on XX/XX/XXXX at XXXX I spoke with XXXX Wells Fargo Home Mortgage XXXX department, ask to be able to transact with another broker or have someone assist with the transaction because I was having no success with the listing agent, XXXX XXXX me she was able to send an email to the asset manager, I informed her I was unable to get a buyers agency agreement the individual broker assigned by the listing agent, unable to get the listing agent to submit my offer, and said she would have the listing agent contact me. He did not contact me. 

I called again the same number at XXXX on XX/XX/XXXX and spoke with XXXX XXXX asked for supervisor in XXXX department ) who conveyed to her supervisor, explained the history, mentioned that I had asked the listing agent to help me draw up a contract, instructed him to place the offer {$2000.00} above whatever other offers are there, ( vetted cash offers ) at that point asked to go directly to the asset manager, told them I had been misrepresented and ignored, conveyed the highest and best offer, I will put forth another buyers agent if necessary, ( name redacted ) " do you show this property under contract or sold? '' XXXX " I don't see that information no '' -- -- -- -- Original Message -- -- -- -- Subject : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Here is sufficient proof of what I am saying if you review the dates of the emails, I also have the recorded verbal and in personal communications : From : ( name redacted ) Sent : Wednesday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX Subject : Re : Afternoon XXXX XXXX We discussed all the aforementioned at length last night, please advise. 

Kind regards, ( name redacted ) -- -- - Reply message -- -- - From : " XXXX XXXX '' XXXX To : ( name redacted ) Subject : Afternoon XXXX XXXX Date XXXX Wed, XX/XX/XXXX XXXXXXXX XXXX ( name redacted ), The seller has made a decision regarding the acceptance of a contract. It was an offer made under the condition of submitting an offer reflecting each buyers Highest and Best offer. 

We will however prepare a contract for you and ask that you offer the seller what you consider to be your ( Highest and Best ) offer. XXXX XXXX will send this to you and if you have any questions regarding the XXXX XXXXXXXX XXXX XXXX contract, please call either XXXX or myself. 

We will ensure that the seller receives your contract and that it will be the seller that will make any and all decisions regarding the offer. 

Please keep in mind that the contents of other offers made can not be shared with you. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX Georgia, XXXX XXXXXXXX XXXX XXXX XXXX- Member XXXX, XXXX, XXXX XXXX XXXXXXXX XXXX  From : ( name redacted ) Sent : Tuesday, XX/XX/XXXX XXXXXXXX XXXX To : XXXX XXXX XXXX XXXX Re : XXXX : Afternoon XXXX XXXX XXXX XXXX, I would like to have an executed and binding contract, only you ( representing the seller ) and I, as the buyer are able to determine that, I am here and available to speak or answer your questions in writing at a moments notice. Please let me know how we can enter into a contract, I have asked your firm ( XXXX XXXX ) for buyers agent agreement, but none has been provided. Please let me know if you can transact with me as a buyer, I have no one else to speak with but you as you are operating as the intermediary for the seller. I am ready to enter into an agreement if one is put forth, as I am not a broker I can not do that for us, can I please know the proposed price and terms that we are to transact for? 

Respectfully, ( name redacted ) On XX/XX/XXXX XXXXXXXX XXXX, ( name redacted ) wrote : Again, just wanted to express my desire to transact with cash for the property as a first time homebuyer occupant as Wells Fargo indicates. If you have valid cash offers currently from other owner occupants I would like to better those, but they must be vetted cash first time homebuyer owner occupant offers, verifiable. I am a Wells Fargo customer on the retail side. I would like for them to transact with me on this property as I have expressed to you and XXXX XXXX, please help me reach an agreement. If you can not assist me please let me know. 

Sincere regards, ( name redacted ) -- -- -- -- Original Message -- -- -- -- Subject : Afternoon XXXX XXXX Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Thank you for your voicemail this afternoon, some of it was inaudible so I just wanted to send an email to confirm. I also returned the call just a short time ago. I would like to transact on the property as advertised and thank you for allowing XXXX XXXX to show the property and provide guidance. Please keep me posted on how you would like to proceed. 

Sincere regards, ( name redacted ) -- -- -- -- Original Message -- -- -- -- Subject : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Just saw this email. Thank you for the follow up. So to reiterate from the conversation yesterday, I do no believe it is reasonable and fair to enter into an agreement ( an acceptance of an offer ) when I have clearly outlined facts and a time line that predate the XX/XX/XXXX date you mentioned for an offer and indications of interest conveyed to your listing agent all clearly within the priority homebuyer timeline. Please allow me to clarify and support this by factual evidence and submissions. Further, my offer to be above any other offers during that time frame, would be highest and best and would effectively be ignored. XXXX I remind you that if it was left to your listing agent there would not even be a written offer from me because he failed to execute on this and I have sufficient evidence to support that. Those submissions to your listing agent predate the agreement to this other buyer, also, why was there a rush to make an agreement when there where known prospective buyers and offers? It is my belief that this was unfairly entered into and my offer has been shown prejudicial treatment and the result has been exclusionary. Again, please allow me to substantiate my claims. 

Respectfully, ( name redacted ) On XX/XX/XXXX XXXX XXXX, XXXX wrote : ( name redacted ) This is in follow up to our conversation of yesterday, XX/XX/XXXX, as well as your email inquiries. The status of the property located at XXXX XXXX XXXX XXXX, Georgia remains as it did yesterday. The XXXX XXXX received and entertained multiple offers electronically submitted by our listing agent, XXXX XXXX, following receipt of said offers sent to him by real estate agents representing their respective buyers. Ultimately an offer was accepted on XX/XX/XXXX. 



Should any unforeseen circumstances cause the fallout of the current offer, the property would then be placed back on the market and we would again begin considering offers. Unless and until that happens, XXXX will proceed with our current buyer. XXXX XXXX would be the point of contact for you and/or your real estate agent. 



Thank you and regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo Home Mortgage | XXXX XXXX XXXX XXXX | XXXX XXXX, CA XXXX XXXX XXXX Tel XXXX | Fax XXXX XXXX This transmission may contain information that is confidential and/or proprietary. If you are not the individual or entity to which it is addressed, note that any review, disclosure, copying, retransmission or other use is strictly prohibited. If you received this transmission in error, please notify the sender immediately and delete the material from your system. This transmission is for information purposes only, and is not intended as an offer to solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. Any information regarding specific investments or other products is not warranted as to completeness or accuracy and is subject to change without notice. 



From : ( name redacted ) Sent : Tuesday, XX/XX/XXXX XXXX PM To : XXXX, XXXX XXXX. 
Subject : XXXX : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA XXXXXXXX XXXX # XXXX Wells Fargo XXXX XXXX XXXX, I am reaching out again, it is XXXX est my time and XXXX pst your time. Please let me know what is happening with this transaction and our conversation and my request ( s ). If email is more convenient and fitting we can communicate that way if you like. 

Respectfully, ( name redacted ) -- -- -- -- Original Message -- -- -- -- Subject : Re : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA XXXXXXXX XXXX # XXXX Wells Fargo XXXX Date : Tue, XXXX XX/XX/XXXX XXXX XXXX From : ( name redacted ) To : XXXX Evening XXXX XXXX. It is XXXX PST ( XXXX EST ) just wanted to follow up and see what the status of our proposed transaction is and how we can work together or if any new information has come to light. 

Sincerely, ( name redacted ) On XX/XX/XXXX XXXX XXXX, XXXX wrote : XXXX ( name redacted ) > > This email is to confirm that I have received your voice messages. I am in the office today, but will be attending an offsite meeting today which will make me unavailable from XXXX PST. Upon my return to the office I will follow up on our discussion from yesterday. 
XXXX XXXX Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo Home Mortgage | XXXX XXXX XXXX XXXX | XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX | Fax XXXX XXXX XXXX XXXX XXXX This transmission may contain information that is confidential and/or proprietary. If you are not the individual or entity to which it is addressed, note that any review, disclosure, copying, retransmission or other use is strictly prohibited. If you received this transmission in error, please notify the sender immediately and delete the material from your system. This transmission is for information purposes only, and is not intended as an offer to solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. Any information regarding specific investments or other products is not warranted as to completeness or accuracy and is subject to change without notice. 
XXXX -- -- -Original Message -- -- - > From : XXXX Sent : Friday, XX/XX/XXXX XXXX PM XXXX To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX. 
XXXX Subject : Contract for Purchase of XXXX XXXX XXXX XXXX XXXX, GA XXXX MLS # XXXX Wells Fargo XXXX XXXX XXXX I ( name redacted ) attest that I am a first-time homebuyer owner occupant of the proposed property at XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX > ( XXXX units ) and that I am willing to pay {$2000.00} over any other competitive, cash, vetted priority home buyer whose offers have been received. I have been forced to author this myself due to failures of your selling broker. I ask that half his commission, ( 2.5 % of sale price be transferred or credited back to me due to this problem ) > > Proof of funds is attached. Please see attached document and upload to offers that were suppose to be valid on XX/XX/XXXX. 
> >

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation