Consumer complaint received 2016-02-22
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: Problem with statement of dispute

Complaint:
XXXX XXXX Social Security Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX Email : XXXXXXXXXXXX Date : XXXX XXXX, XXXX Subject : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, phone : XXXX Resolve Partners, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, phone : XXXX To : TransUnion XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX Dear XXXX XXXX : Please find attached my plea to the XXXX to reevaluate my business dealings with XXXX XXXX XXXX and subsequently Resolve Partners. 

I feel that I have not been treated fairly in this matter by XXXX XXXX XXXX, Resolve Partners, and TransUnion. 

Please find attached a copy of the lease that appears to have been altered by management and or other personnel at the apartments. 

Please note that the collection agency or the creditor will probably refuse to show you the actual lease because the creditor altered the lease and have therefore incriminated themselves. 

Please note that the creditor has already sent a dossier regarding this case to the XXXX Department of Justice, and the XXXX Department of Justice has sent a copy of that dossier to me. 

If you look at the lease then you will see that the creditor simply changed the end date of the lease from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX without my knowledge and approval. 

Please find attached pictures of what appears to be management and or other personnel at the apartments. 

After vacating said apartment, we hired an apartment cleaning service to clean said apartment, and we hired a carpet cleaning service to clean said carpet. 

After management and maintenance personnel from the apartments examined and approved the condition and cleanliness of said apartment, it appears as though management and or other personnel at the apartments intentionally forced a finger between the seams of the carpet and ripped the seams apart. 

It appears as though management and or other personnel employed by the apartments allegedly took the photographs. 

The pictures appear to show management and or other apartment personnel in the process of I think willfully and intentionally vandalizing the carpet in the apartment that we rented and vacated from the apartments. 

Upon my denial of said accusations, management and or other personnel at the apartments ordered a collection agency, XXXX XXXX, to collect payment from me for damaging said carpet and violating said lease. 

When I refused to pay the collector for damages by management and or other personnel at the apartments to said carpet and what I think was contract malpractice by management and or other personnel at the apartments, the collector referred me to TransUnion, thereby damaging my credit rating. 

The collector accepted this account from the apartments with I think possibly no proof of wrong doing by me. 

The collector accepted this account from the apartments and referred this account to XXXX XXXX with no substantiated proof of wrong doing by me. 

Please intercede in my behalf to assist me in achieving a fair solution in this matter. 

Respectfully yours, XXXX XXXX XXXX Complaint Case # : XXXX ( Ref # XXXX ) XXXX/XXXX/XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX XXXXXXXXXXXX To : XXXX XXXX, XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX Phone : XXXX Fax : XXXX XXXXXXXXXXXX Dear XXXX XXXX : Thank you for receiving my rebuttal regarding BBB Complaint Case # : XXXX. 

Pursuant to the information that you require in order to proceed with this case, I have attached documentation. 

Please find attached a copy of the lease that appears to have been altered by management and

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation