Consumer complaint received 2017-02-27
Company: CITIBANK, N.A.
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
Never felt so small, due to how I was treated ... .... 
This is my ( sic ) story of how numerous avoidable events that took place at the Citi Bank branch made me feel like I was pre-judged, demoralized, discriminated against, and made to feel like less of a human by a couple of employees at the Citi Bank branch # XXXX in XXXX, CA. My initial reason for going into a branch in the first place was to get a temporary debit card, on the advice of a Citi Bank customer service representative via telephone contact. In an attempt to reconcile my concerns about my debit card, I was made to look like I was an uneducated, less than human with no rights or voice, unimportant, poor XXXX attempting to open my first bank account. My frustration started at another Citi Bank branch, due to their customer service and lack of unwillingness to help me resolve my issue. By the time I reached branch # XXXX, this is day two getting the run-around and chasing this card after banking hours and with no resolve. After several long minutes of waiting around to be helped, I noticed XXXX sitting at her desk not attending to any customers or and watching me. She finally decided to help me probably just out of lack of me noticing her, and I could tell she had an attitude. XXXX seated me and then coldly asked me for my information, in the most impolite, unfriendly, unwelcoming way that seemed belittling. She blatantly showed me no regard and no concern for my situation regardless of her prejudice. The look she gave me before even uttering a word to me was that of disgust, ( like I was growing some type of XXXX out of me ). After looking into my account XXXX advised me that my account was blocked and her manager would have to help me, but because of my frustration I was prompted to again contact their customer service department by phone for some other type of solution and also for record. I spoke directly to a supervisor, she informed me that my account was fine and there was no need for the branch not to issue me a temporary card. The agent on the phone requested to speak with XXXX several times and XXXX refused several different times. XXXX refused so much to speak with the manager on the phone that the supervisor on the phone, informed she would make her own report of the branch if she did not answer. The branch manager was as unhelpful as her employee and chose to pre-judge me for whatever reason. Deovi ( which is the branch manager ) felt as if she had was justified and merit in the way she was treating me when she saw in my account that I am currently in check systems. I voluntarily disclosed to her that I had a horrible experience with identity theft that was ongoing with an ex-friend. I also voluntarily informed her that I had covered all my bases, i.e. ( police report, fraud on my credit report, text messages, and video ) of the incident, to further ease her mind. Even though I did not feel the need to explain myself to her, I tried to ease her mind. After I took the time to explain myself, she looked at me and told me she would not issue me a card until I produced a check for her to verify. At that point, I almost lost it, due to feeling humiliated and belittled. Thank XXXX for recordings, I was on the phone with customer service the whole time. My experience left me with a sour taste in my mouth for anything Citi Bank. I felt like I was treated with the utmost disrespect and in an uncivilized manner, that no human being deserves. It was definitely a far cry from the kind of service I would expect from any well established business, let alone a large financial institution. Due to the way I was treated on XX/XX/2017 specifically by branch employee XXXX and manager XXXX at the XXXX branch # XXXX, I requested that my account be closed and I get a receipt to show they had closed my account. XXXX told me she

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation