Consumer complaint received 2017-04-28
Company: WELLS FARGO & COMPANY
State: AZ
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process

Complaint:
Wells Fargo Fo rced foreclosure so we had to sell the property. It sold  XXXX / XXXX / XXXX .    Wells Fargo Reports no Payments were made for 120 days when in fact payments were made. Our loan pay off was {$200000.00} at Close of e scrow they added  XXXX  in interest and Fees to the pay off statement. Can you help me understand how wellsfargo came up with adding  XXXX  in fees to close the loan. We had no choice but to sell because they started the foreclosure process early the rep stated on the phone. due to the house being a asset to the bank. I have called and asked so many times and just get nobody that has answers.   PAYOFFS : Payoff t o Wells Fargo Home Mortgage Principal  balance INTEREST TO  XXXX / XXXX / XXXX  ESCROW OVERDRAFT PRORATED MORTGAGE INSURANCE UNPAID LATE CHARGES RECORDING FEE  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  in FEES plus  XXXX  fees in Undisclosed fees total of  XXXX  they added to the pay off statement.    Below  is what is reported to   XXXX   regarding my payments.    XXXX  Balance History - The following data will appear in the following format : account balance / date payment received / scheduled payment amount / actual amount paid  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}   XXXX     XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$200000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$4900.00}  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$3200.00}  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / {$1600.00}  XXXX   XXXX  : {$210000.00} /  XXXX   XXXX ,  XXXX  / {$1600.00} / Unknown The original amount of this account was {$230000.00} When I called today asking for information I thought it was strange they said I am a  wells fargo premier customer account and have a premier banker, premier account holder I advised the agent I have no accounts with Wells Fargo and my loan close d last year and they unexpectedly closed my bank account for no reason in  XXXX  or  XXXX  and I do not have any bank accounts with them so why am I a premier banker? The rep said she was n't sure must be from my old mortgage but something does n't seem right. I feel they added on extra fees and mortgage interest of my loan and feel not only did I loose the only asset I had in my life my home because they forced foreclosure on me and had no choice but to sell it for a lower price my damages due to this far exceed what can ever be repaid back due to loosing something of memory.     I am able to provide my HUD statement and any information you need to review.   Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation