Consumer complaint received 2017-05-15
Company: EQUIFAX, INC.
State: CO
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
This is a continuation from complaint #  XXXX . My original question was never answered. How did my loan charge off only after 60-90 days of delinquency? Typically it takes 180 days of non payment for a loan to charge off. I also never received a final demand letter? This loan should not have ever c/o after just  2-3  missed payments.     Sometime in   XX/XX/XXXX  I  had a water main burst on my property, which caused my crawl space to flood. This caused quite a bit of damages, which my homeowner 's insurance refused to cover. I had several companies give me quotes for repairs, and settled on  XXXX   XXXX   XXXX  because they were the only ones who offered a payment plan. I first had my load processed with  XXXX   XXXX , and my payments started on   XX/XX/XXXX  . The interest rate was something ridiculous, ner 18 %. I paid a large lump sum payment on my first payment, and my plan was to refinance the loan with another company for a lower rate. This large payment essential paid my account forward  2-3  years as well. The first problem arises on  my CBR, sh owing a debt of ov er 20k, wh ich is incorrect. My loan was only for  XXXX . I have attached a document with a screenshot of this information. I have filed a complaint on this with the CO Attorney General on this matter. After  4-5  months,  XXXX  transferred or sold this loan to  XXXX   XXXX   XXXX , who claim I missed  3  payments, and then charged off my loan. I have attached a second document showing this on my CBR as well. Loans I thought were only to c/o after 180 days of delinquency? This loan only shows  3  missed payments, which I do not believe were missed as the lump sum payment I made in the beginning should have still covered the period when the loan charged off. Showing   XX/XX/XXXX . I  have been trying to get this issue resolved for almost 2 years. I have n't received a bill in nearly 3 years, and in the past it had been nearly impossible for representatives for  XXXX   XXXX   XXXX  to locate my acct when I called in etc. In the time since the loan charged off I finally received a few phone calls, and set up a payment plan with the company ; however after months of being on the plan I received a letter stating, they can no longer auto debit my acct. I tried to contact the company and had the same issues locating my acct. Until recently I have n't heard from  XXXX   XXXX   XXXX  until recently I began getting calls again, and the loan is showing delinquent on my CBR again. The loan has not been sold to a  3rd  party, its still with  XXXX   XXXX   XXXX  and when I spoke with a supervisor they said there was nothing on my account in regards to the payment plan I had been on for months. I think this is wrong, and I need someone to help me with this issue. As I said earlier I have been trying to rectify this for quite some time, I have n't received a bill in nearly 3 years, and never received a final demand letter etc. As you look into this I think you will find some wrong doing or negligence on   XXXX   XXXX   XXXX  s part, along with incorrect CBR reporting. Any help or advice would be much appreciated. On the attachments I have provided you can see the incorrect balance reporting ( difference between  XXXX  amount and   XXXX   XXXX   XXXX   ) and where it shows I only missed  3 p ayments, then the loan C/O.

Company response to consumer: Closed with explanation