Consumer complaint received 2015-04-24
Company: JPMORGAN CHASE & CO.
State: OH
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Hello. Its a long story that I will summarize here : I have a mortgage with JP Morgan Chase. A problem began on or about XXXX XX/XX/XXXX when a third party submitted a payment for the monthly amount and then changed their mind and asked thair bank to withdraw the funds from my mortgate account. I made the payment myself to keep the mortgage from going into arrears. Then several days later, this third party 's bank, under her direction, withdrew another month 's payment, again without my being notified, and again threw the mortgage into arrears. I contacted a legal counsel at that time and he informed me that it was a clear case of " illegal distribution of funds ''. We tried working with XXXX independent agencies to assist us with the North Carolina HARP program and those agencies proved to be of no help, telling me that they were in contact with Chase but never providing any concrete information or showing any progress. I " fired '' those companies and contacted Chase directly on or about XXXX XX/XX/XXXX when I received a letter from a law firm informing me that there was to be a foreclosure hearing. I called Chase, explained the problem and Chase " called off '' the foreclosure proceeding pending an investigation, and verbally admitted that the actions of rescinding the mortgage payments were " an illegal distribution of funds ''. So began a long series of communications with many different Chase service reps, at least XXXX customer service representatives, the escalation department, the legal department, etc. Many times when I call I am connected to a different person at Chase, and it feels like I am getting a " runaround ''. I have asked to have the mortgage " redone '' according to the HARP program. I have sent many statements, bill copies, checking statements, etc. to Chase that they have requested for submission to " underwriting ''. The only indication that Chase is actually doing something is from a verbal communication. Today, XXXX XXXX, XX/XX/XXXX I received another letter from XXXX of Chase 's law firms that a court date had been set for a foreclosure hearing. In a verbal communication with a Chase person yesterday ( XXXX XXXX, XX/XX/XXXX ), I was told that the foreclosure had been called off and the application for a Harp assisted mortgage adjustment had been sent to " underwriting '' on XXXX XXXX, XX/XX/XXXX. I asked the Chase representative for a written statement of the series of events and she said they could not do that. I asked why Chase would not put it in writing, and got a runaround that " we do n't have a form that can do that ''. There is a lot of detail that I can provide indicating the illegal distribution of funds from Chase that precipitated the entire series of events. It has cost me XXXX of hours of time trying to communicate with Chase, caused a lot of stress and uncertaincy regarding whether or not I will still have a home, etc. I wish I could sue Chase for a XXXX dollars, or because Chase admitted to the illegal distribution of funds ( I do have that in wriring from Chase ) that Chaswe would just give me the house, but I am also being realistic. The events have badly damaged my credit. What I want to do at a minimum is to revalue the property at a realistic level, repair my credit standing, renogatiate the mortgage at a low interest rate, remove any fees and arrearages, compensate me financially for the stress and time spent, and start over. This all began because of an error by Chase with the illegal distribution of funds. I have read some of the finding in the class action suit against Chase in XX/XX/XXXX and it reads like a journal of my experience with Chase. Can the CFPB help?

Company response to consumer: Closed with explanation