Consumer complaint received 2022-05-30
Company: Convergent Resources, Inc.
State: FL
Product: Debt collection
Sub-product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-issue: Threatened or suggested your credit would be damaged

Complaint:
My Complaint is directly against XXXX XXXX. I have evidence and proof of several emails exchanged with XXXX, after 8 years of having service with XXXX I was Happy but I switched to XXXX which they false advertised with their coverage map and I was looking to switch Carriers. When I went into the XXXX, FL XXXX XXXX XXXX at XXXX XXXX XXXX, XXXX, FL XXXX the representatives and Manager of this location XXXX and XXXX the salesperson convinced me and falsely advertised by trading in my two paid off XXXX XXXX 's which total XXXX in value that I would be credited towards my first bill. Then the phones or devices, none of them had services and caused me to lose a lot of business as a XXXX  and XXXX XXXX and caused me damages, when the devices did not work I went back in the store they couldn't figure it out and because I had just traded in my phones which are worth almost XXXX and worked perfectly fine, XXXX not only charged me for devices on a monthly basis for services that were not rendered properly and there is evidence of this when I returned all the devices back to XXXX and told them I do not want them anymore and switched back to XXXX. They were having huge services issues because of the limitations the government put on XXXX from interfering with the airports and expanding of the XXXX network would interfere with Flights across the USA. During this exact time is when my service interruptions happened and I was no longer able to use my devices. Now XXXX through Bait and Switch Advertising is saying no you have a contract and the XXXX credit for your phones will be applied over 24 months, I told them in the beginning I DO NOT WANT a contract and I pay in full for all my devices, since their devices didn't work I returned all their equipment and shipped it back to them but now they sent my account for {$4300.00} to Collections? For What? I had to pay monthly for interruptions in service and the phones not working since XX/XX/XXXX when I switched from XXXX to XXXX so I not only paid their monthly bills and returned their equipment so I should not owe them any money back. The location in XXXX used False Advertising, bait and switch techniques, when they tried to keep me on as a client I specifically requested new phones because it hadn't even been 30 days yet since the phones stopped working but instead again they sent me re-furbished phones which AGAIN did not work! This is unacceptable for a company to behave in this manner and they are tricking people all over the place. If you XXXX  XXXX  the XXXX location you will see all the bad reviews of the manager of this branch and location, I also filed a complaint with XXXX directly about this branch but now they have handed this over to collections and they are threatening to ruin my perfect Credit. I'm a person with a high net worth and knowledge of the laws and regulations pertaining to consumer protection because I'm a XXXX XXXX. No Wireless provider should be able to act in this manner and not be penalized or punished for their actions without violations. In conclusion, I switched to a provider, was on the phone for 3 hours at one point with one of their technicians and you can ask for a call log directly from XXXX of all the issues I reported which they legally should have to provide. All the evidence is there and I have proof of the shipping label they sent back to me and the email of the manager involved who said on the phone from technical support that as long as I return the devices which I have proof of the mailing label that I wouldn't be charged it's like I never switched to XXXX, I'm also still owed money for all the services interruptions since the phones stopped working 2 days after I received and bought all the devices from them before i returned them and they were all defective. My conclusion leads me to believe that XXXX is misleading its customers on a wider scale and a full investigation to XXXX 's reviews/comments online with this location should be reviewed promptly and those affected like me should be given relief with the CFPB investigating this matter as my credit can not be affected, I have a family a mortgage  and iXXXX XXXX XXXX XXXX I also provide many jobs in my community I'm an honest XXXX and XXXX  that puts food on the table for many families and I'm an advocate for 2 Non Profits one called XXXX XXXX XXXX 's who experienced any hardship from their lenders, third parties, or banks during the pandemic backed by attorneys and another one to help with the war effort in XXXX. 

I'm please asking you to look deeper into XXXX and their advertising techniques, they told me I would get an instant credit for my phones ( ON MY FIRST BILL NOT OVER 24 MONTHS ) otherwise why would someone trade in 2 paid off devices which were already high model XXXX XXXX XXXX XXXX and latest devices? Instead they stole my phones didn't give me any credit and now looking to bill me for not only monthly charges when I had no service, but bill me for contract cancellation and devices which were already returned to them? How is this right? Nothing about this company 's operations are genuine or honest to consumers, they are using false advertising and bait and switch techniques to get people into contracts and use flashy storefronts and lying about their coverage maps with 5G. I was switching to get the best service possible instead I got XXXX service, stolen devices which were not returned without any credit provided then sent my file to collections? I'm not the only one and this can turn out to be a massive case for the CFPB. Convergent Outsourcing Inc located at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, WA, XXXX is the collecting company threatening me and my credit report which I will not let happen. The public deserves to be treated properly with respect dignity and honesty with business affairs and the way each company advertises. This I know very well because I own 10 companies myself which adhere to XXXX, XXXX XXXX, XXXX laws and statutes in all the states we operate in. This behavior especially from the staff at the XXXX Location listed above was just to sell sell sell and mislead me which is not the right way any XXXX XXXX Branch should be supervised by the manager in charge or having the employees trained in this manner.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation