Consumer complaint received 2016-12-20
Company: CHARLES SCHWAB CORPORATION, THE
State: OH
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
XXXX I filed grievance to Federal Trade Commission who sent it to the FDIC. XXXX they told this is handled by Consumer Financial protection Bureau. So, I inquired about resolution, and advised I have new information to add. At CFPB ( XXXX XXXX, supervisor : [ phone XXXX XXXX ] advised I send info via this portal, as continuance - expedite. Enclosed are supporting documents XXXX, 2016, XXXX, 2016 and XXXX/XXXX/16 and e current mails to XXXX and Schwab, plus fax proof to FDIC. The Schwab e mails all bounce. So, I called Schwab for a correct e mail, but they refuse to give XXXX. 
My original complaint was sent to Schwab 's CEO and XXXX XXXX of client advocates with no acceptable resolution : XXXXXXXXXXXX Curious if I was the only with problems with Schwab, it shows on line Schwab has a horrible reputation and my complaint is similar to many. Schwab has abysmal XXXX XXXX * due to lack of customer service and thousands negative comments. If I would have known this I would have never used Schwab. 
In a nutshell : I have been Schwab client for over 15 years. Around XXXX 2016, Schwab on line bank failed to document about {$16000.00} of payments. After innumerable calls, for over three weeks, since there was no clarification, I was offended by it, and bank took exception. Without advance notice, they closed my account. All my payees received bounced checks, causing embarrassment and fines. Schwab refused to wire funds ( even if I paid for same ) to a new bank so I can open XXXX and solve these payments. Schwab sent it by snail mail, and I was not in town to receive the funds. Luckily, I have funds in another institution, who had to wire funds to open a new account. My Debit card also was defunded so it was a difficult time, as I do n't have a debit card with the other bank.This caused aggravation that has lasted for months and now continues, causing embarrassment, late fees, and damage to my credit. They blocked me so I could n't find names - phones of payees, making this incredibly difficult to resolve. They had to XXXX me the information, delaying everything. 
In XXXX 2016 Schwab had " closed '' my account, but this XXXX I received their statement showing they did n't. ( enclosed ) They received and kept my funds, and continued paying arbitrarily my XXXX taxes for two months ( XXXX payments ) without my knowledge. They refunded {$3200.00} to my bank, that I was unaware of. So, this the XXXX ( muni taxes ) was duplicating payments putting economic burden on my finances. 
This XXXX/XXXX/16, when Schwab advised they closed my account, I phoned my payees with pending payments, alerting them they will be receiving checks without funds ( for Schwab refused to not send them the checks although they knew the account had no funds, for Schwab took the funds and sent them by snail mail to my home. Of the payees I phoned, XXXX, advised me they already got the payment, so I did not send new payment. What date Schwab sends funds and when the mail delivers is not exact, so it was not an issue. 
I received a letter from XXXX in XXXX demanding I refund Schwab for my XXXX XXXX 's bill, for Schwab had paid with their own funds so needed I refund. Schwab never advised me of that. I learned this from XXXX, and paid XXXX. 

XXXX/XXXX/2016, I attempted to open a new on line bank account, but was refused, claiming I had bad credit from XXXX. I contacted XXXX who explained they take 30 days to repair credit, so I ca n't open the new on line account yet. 
( See enclosed e mails ) Schwab 's callousness and poor service has to be reported and please send me a note of how your office will handle this violation of all rules. 

I OK this information be published, provided my name or details are not includes

Company response to consumer: Closed with explanation