Consumer complaint received 2015-07-10
Company: TRANSWORLD SYSTEMS INC
State: NY
Product: Debt collection
Sub-product: Auto
Issue: False statements or representation
Sub-issue: Indicated shouldn't respond to lawsuit

Complaint:
To whom it may concern, I have leased a vehicle from XXXX XXXX until XXXX XXXX from an auto leasing corp. I paid for the rental with my credit card. The credit card guarantees auto insurance in case of damage to the vehicle. 
I returned the vehicle on XXXX XXXX and they found a dent on the fender. As a responsible citizen trying to do the right thing, I filled out the damage report. I contacted my credit card who opened a case and subsequently a claim for me. Card benefit services sent me a list of documents needed from the auto rental corporation, and the damage recovery unit sent over some of the required documents. Card benefit services acknowledged receiving the documents and requested the rest of the documents be sent. 
The damage recovery unit put a representative in charge of my case, whom I have tried to contact both through phone and email on numerous occasions, which is documented in the attached files. He has yet to communicate with me regarding the " debt '', despite my efforts to reach him. 
I have requested repeatedly from the damage recovery unit to receive the documents needed in order for my credit card to process my claim. Some of these calls and E-mails are in the attached files. Though I was never successful to speak to the recovery specialist in charge of my case, ( he was repeatedly out of town or out of the office, despite the assurance that I can contact him directly at any time ), I was able to speak to several other representatives, who guaranteed that my documents would be sent to the credit card company. As of today XXXX/XXXX/2015, it has not been sent. 
I was sent a demand letter on XXXX/XXXX/2015 from the recovery specialist in charge of my case with a ten days ' notice to repay my debt before my case will be handed over to a collection agency ( see attached Demand E-mail file ). I am in the process of applying for a unit in the XXXX that requires top security clearance, and unsatisfactory credit will disqualify me from being accepted into the unit. I E-mailed them back on XXXX/XXXX/2015 ( see attached response to Demand E-mail file ). I did not receive a response so I called the damage recovery unit on XXXX/XXXX/2015 I demanded to speak to the specialist who signed the demand letter, but was told it is not possible. I did speak to a different specialist who guaranteed me, that the documents would be sent over. She also told me to disregard the demand letter ( see " told to disregard the demand letter '' recording ( XXXX ) ). 
On XXXX/XXXX/2015, seven days after receiving the demand letter, I received a letter from a collection agency, although the damage recovery unit guaranteed me XXXX days in the demand letter. ( See attached " Transmittal demand Letter '' file, and " Demand E-mail '' file ). This means my credit was negatively affected, concurrently affecting my acceptance into the XXXX unit I am actively trying to join. 
I contacted the damage recovery unit on XXXX/XXXX/2015, and was once again not able to speak to the representative charged with my case. The representative I spoke with admitted that the situation I am in is due to their incompetence, but still refused to cancel the debt with the collection agency, even though it will damage my credit ( see " final conversation with damage recovery unit '' recording ( XXXX until end ) ). 
As of XXXX/XXXX/2015 they still did not send the necessary documents to the card benefit services, who still have an open claim on my behalf. ( see " letter from benefit services '' file, " benefit services not received necessary documents '' recording ). 
I will contact a lawyer and file a lawsuit if this matter is not resolved, as their misconduct will disqualify me from the XXXX unit that has been my lifelong dream to join. The mental anguish it will cause me is not something I can describe in this letter.

Company response to consumer: Closed with explanation