Consumer complaint received 2018-01-09
Company: Paypal Holdings, Inc
State: CA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Complaint:
I am not allowed to upload any documents that support my case due to their size. I have shrunk them as much as possible but it does n't help. I feel this may hurt my ability to fully plead my case since most disputes are decided on evidence. I have added everything your current system will allow here in words since even one tiny photo of her profile on dating websites is too large.

PayPal Case I requested a refund from Paypal because I did not receive the services I requested. It was significantly different from what I requested, and from what the seller said I would receive. 
Initially, the service that I requested was for premarital surveillance and research showing actual photos and current proof if any, of infidelity of the designated individual. The seller said this would be done with physical and state of the art surveillance equipment and personal activity tracking. 

I sent the seller the information I already had on this individual, which included nearly all public information such as name, phone number, past photos, previous fianc, current occupation and mailing address in order for the seller to know exactly which person I was talking about and the detective could easily identify and locate her. 

I obtained this information myself as it is publicly available on the individuals social media profiles and websites where the detective retrieved it as well. The information I was charged for was a regurgitated list of the information that I had initially sent to the seller in order to locate the individual. 

The physical address the detective sent to me as XXXX XXXX is not accurate but it is the only piece of information the detective had that I didnt. However, I did not need that information and did not request it because she would soon move into our home. 

I am best friends with her fianc and live in his guest house. I should not be charged for information that I was already in possession of and that I dont want, need nor requested, and is even inaccurate. This work the detective did, does not require a professional. Anyone including myself could have gathered this for free in less than an hour on XXXX, XXXX and XXXX. 

After finding his fianc on three dating websites in XXXX XXXX, 11 months after becoming formally engaged, the website claimed XXXX XXXX was currently one of the most active and popular profiles, therefore, he wanted a detective to discreetly collect evidence of her activities and provide proof, if any of her infidelity. 

He was under the impression by XXXX that she is very shy and conservative, but her pics and posts paint a different picture. This was a great concern to XXXX as well as the entire family. 
In the report the seller sent to me, she states that some of her information is from XXXX. Well, 99.9 % is from XXXX, XXXX and XXXX as you can verify quickly on these same websites. 

If the subject in question is so in love with her fianc as stated by the detective, why is she one of the most active and popular profiles on dating websites as an engaged woman? Its obvious that the detective did not make an effort to provide the service needed /requested. That is not the physical surveillance service or tracking that I asked for or was told I would receive. 

Also, some of her information is flawed. I know the individuals fianc personally and his address is not even in the city where the sellers report claims. He states on XXXX that he lives in XXXX XXXX but in truth he lives in the main house and I rent his guest house in XXXX. I can prove this. 

The detective states that the fianc ( XXXX ) is from XXXX XXXX, however, he came to the states when he was XXXX years old from XXXX XXXX as it states on his public business website that the detective did not even visit or search for, and has since changed his name from XXXX XXXX XXXX to XXXX XXXX and is a naturalized citizen. I know his entire family, personally. I hired the detective due to the lack of English his family speaks. 

The report also does not include any current surveillance photos, it includes pictures and all information that I had already sent to the seller. The fact that the detective regurgitated the very information I sent her and added it to public information from social media accounts shows that the detective did not provide the investigation services that I had requested. She went so far as to block my email address so that I would not be able to address the issue with her, hoping I would accept her incompetence. 

The detective offered no evidence of any surveillance, current photos from observation of the subjects activities, or anything that a person couldnt find on popular social media in the report she sent to me. 

Furthermore, the fact that the detective refused my phone calls and blocked my email after I confronted her about using the information I originally gave her, not providing the services promised, requesting she either do a real investigation or return my money, is shady to say the least in any business and shows her true intentions. 

Businesses dont have the man power to block all of their unhappy customers and usually try to provide fair service and quality products. As this outcome was not what I had requested nor what the seller said I would get for the amount I paid, plus my evidence attached, I am sure you will agree that I am entitled to a full refund. 

She is on couch surfing to meet up with people and on 2 dating websites ( XXXX and XXXX are sister sites ) in XXXX XXXX while engaged to my friend. How did a detective not find this? She did NOT look or conduct the agreed upon service to discover any activities outside her social media on XXXX, XXXX and XXXX. She could not have spent more than an hour tops, with this case which she has had since XXXX XXXX, XXXX. 

In addition, when trying to discuss more about exactly what was going on with this case, the seller was uncooperative. Many questions went unanswered until payment was provided, including the question of what type of files I would receive as the proof I was looking for. I now understand why that detectives website does not give an opportunity to post any reviews.

Company response to consumer: Closed with explanation