Consumer complaint received 2020-04-28
Company: Diversified Adjustment Service, Inc.
State: NY
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was paid

Complaint:
Detailed Summary : This writer ( XXXX ) settled a debt with XXXXXXXX XXXX XXXX on XX/XX/XXXX in the amount of {$130.00}. The full debt price was documented as {$210.00}, however upon speaking with a representative from their company via phone XXXX was told by the representative that the debt could be settled and considered PAID IN FULL if the agreed upon amount of {$130.00} was paid. XXXX agreed to the settlement amount of {$130.00}. XXXX received documentation from XXXX XXXX XXXX  dated XX/XX/XXXX stating the account was paid in full. 

XXXX received a letter from XXXX XXXX XXXX XXXX ( RPM ) dated XX/XX/XXXX regarding owing the debt amount of {$210.00} to XXXX. This writer contacted XXXX  and explained to the representative that XXXX had previously paid the debt to another company and settled for the amount of {$130.00}. As advised by the representative XXXX sent proof of payment ( redacted bank statement as advised by the representative on the phone ) via email to XXXX  and was told this writer would hear back from XXXX within 30 days. XXXX did not hear back from any representative of the company at all. 
XXXX received a letter dated XX/XX/XXXX from XXXX XXXX XXXX XXXX XXXX XXXX stating that " in the last quarter, XXXX received the following payment of {$130.00} on XX/XX/XXXX. All payments received this quarter have been applied to the account placed with XXXX ; however, this account is now closed in our office. '' XXXX received another letter from XXXX stating there was still an outstanding of {$210.00} on the XXXX account. XXXX reached out to XXXX and spoke to a representative. The representative named XXXX stated to this writer to fax the documentation of proof of payment to the number she provided and call back the following Monday to ensure she received it. XXXX complied, faxed the information the very next morning and waited until Monday morning to call back. Upon calling the given number back this writer was not connected with XXXX and was told my the representative on the phone that it would take up to 30 days for XXXX to sort and review the faxed information sent. 

XXXX again received a letter from XXXX XXXX XXXX XXXX ( RPM ) dated XX/XX/XXXX stating that XXXX  was willing to accept 40 % ( {$84.00} ) of the total due ( {$210.00} ) to satisfy the outstanding balance. XXXX again contacted the company and spoke with a representative and then to a Supervisor regarding the paid debt and that proof of payment was emailed a couple of months prior. The supervisor stated that the information sent was not valid proof and that additional information ( receipts ) needed to be sent in as proof. The supervisor also stated that someone from XXXX would be reaching out within 30 days upon receiving new information that was sent in. XXXX again complied and sent the additional documentation to the email address XXXX  provided. As of XX/XX/XXXX XXXX has yet to have heard back from XXXX. 

XXXX recently received another letter from another letter from a new company called Diversified Adjustment Service Inc. ( DAS ) dated XX/XX/XXXX that stated " your account has been placed with us for collection in the amount f {$210.00}. XXXX then scanned and emailed all of the previous letters and correspondence from the other companies attempting to collect the debt along with proof of payment and emailed it to Diversified Adjustment Service Inc. Upon sending the email XXXX contact DAS via phone and spoke to a representative. He stated that the information has not been processed yet and to call back by Friday to check if it was in DAS ' system. XXXX stated that a call would be made on Friday to check into the situation. 

Resolution : XXXX would like all of the agencies attempting to collect this debt to seize all forms of contact/ communication ( phone, email, letter, socials media and any other form of communication that may apply ) and would like the debt absolved and removed from collection, personal credit report ( if applicable ), presented and closed as a paid in full account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation