Consumer complaint received 2021-05-21
Company: EMBRACE HOME LOANS
State: PA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XXXX XXXX XXXX XXXX XXXX  of embrace home loans was the service or on my loan and when I lost my job and {$12000.00} a year the first time in my life I needed to get mortgage help. They told me that that would be no problem with my FHA loan which had mortgage insurance on it but they said I had to be three months behind on my payments in order for that to go through. I need you to understand I was not late yet on my mortgage I just couldnt see not having enough money and was trying to resolve the issue prior to being late. They said no you wont be late you have to just send us the modified payment and I said well how comes Im still getting statements from the mortgage company saying that my account is delinquent why are you guys not applying the money to my loan when I was paying you every month the amount that we agreed on that was gon na be my new payment amount. You stated that you can apply it until the loan goes through the modification. In the meantime I said I dont want this to go against my credit and my credit is excellent and I wan na keep it that way thats why Im contacting you for assistance. They proceeded to say oh everything is fine dont worry about it we got this under control nothings gon na happen to you it just has to go through so low and behold. The day before or weeks before I forget exact I got a letter stating that my loan has been sold to a another servicer so I would need to make my payments to them as of the third granite they sold my old loan not the modification loan so the new mortgage and servicer was calling me stating that I needed to make a payment that was my old amount not the modified amount and they could do nothing about it and then requested that I filled out another loss mitigation application.. that new company is named XXXX XXXX XXXXXXXX XXXX XXXX either XXXX Texas or California I dont know they have multiple addresses on other documentations and multiple phone numbers I dont even know if its a legit company and now my credit report shows those late payments as in delinquent so I can now not remortgage my loan to get it back into the hands of a financial institution I dont want a mortgage servicer company I want to financial institution for my asset. Well now they have me blocked due to them reporting things to my credit report of late payments I have copies of my credit report from XXXX showing my credit was excellent not one missed payment on any of my accounts. Also at the same time I needed to consolidate my debt on my credit cards in order to go forward so I reached out to a company that I see now called XXXX XXXX XXXX  that has a major lawsuit against them they sold the debt to a third-party that was on authorized and they never follow through with what they promised me they do the ending result was the loan was higher than my credit card debts prior to them taking my payments every month. I want my mortgage pulled from the servicing companies and put back into a financial institution how can I do this I dont trust the servicing companies Ive caught them multiple times lying to me and then every time they did an adjustment they sold the loan and told me they cant help me they no longer have the loan the new company says we cant help you we didnt do the modification so as you can see Ive been paying the new company on time every month and at an interest rate of XXXX theres no way only {$100.00} should be going to my principal. Please check into this and have somebody get back to me on if I need to involve a lawyer because I believe I am entitled to a lot of money I have spent multiple months years ever since this has happened to get them off of my credit report and to get this finalized and then I see now that they all went back on my credit report reported it as of XXXX of this year XXXX I would like an assistant to call me to please go over my credit reports and I can verify the information that is incorrect on there I appreciate any help that I can get in this financialFraud by blocking my credit from refinancing my mortgage from out of their hands help me Ive done a lot of research and I am correct they did illegal actions.

Company response to consumer: Closed with explanation