Consumer complaint received 2016-10-19
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
Have been trying to obtain a home loan modification from ASC/Wells Fargo for approx. XXXX yrs. unsuccessfully and was thrown into foreclosue. Wells Fargo deceived me, I was told by staff that I qualified for the home loan modification, they stalled the loan modification paperwork so that I would owe more money on the original home loan and then therefore I did n't qualify, they did n't include all of our income at times, my credit score decreased as they had me apply for the loan mod 's, financial numbers were manipulated so that I would not qualify ( due to aforementioned ), and our income was at 40 % of the original home loan payment, which Wells Fargo said that I do qualify if my income was between 31 % to 41 % of the original loan payment and it was. It became clear early on that Well Fargo was " stringing me along '' and using deceptive methods to disqualify me. Wells Fargo knows how to " play the game '' in how to not to grant a home loan modification. I applied several times with the help of their XXXX XXXX and followed the rules and regulations ascribed to me. The home preservationist informed me that I qualified for a home loan modification each time I applied and reapplied. In the beginning I informed him that there was a increase income and he said we will not disclose this income because you wo n't qualify due to much income. That loan modification was denied, and I appealed documenting that I had an increase in income, but still got denied. Then I applied again with a consistent increase in household income and was turned down. What happen each time I applied for the home modification was that my household increased consistently and I was turned down each time due to not enough income to owing to much on my mortgage, Wells Fargo knew that by prolonging the process and manipulation that I would not qualify. They were encouraging me and validating that I qualified for the loan while denying me each and every-time. The longer the loan modification went on the decrease in chance of receiving the loan codification and Wells Fargo knows that. I complained to the office of the Wells Fargo president and he took the loan modification department 's word and said nothing was wrong. However, immediately my home loan was transferred to XXXX. I am trying to work with them, but I think they are going to sell my home before I get a chance to work out a loan. What happened was my husband and I was injured on the job and after our worker 's compensation and XXXX was decreased we were unable to keep up on the home mortgage payments. I made ASC/Wells Fargo aware and immediately started to work with them. We have been able to make the payments since XXXX 2015 and Wells Fargo was made aware of that. But Wells Fargo did not want to work with us. The issue was the monies owed when we were unable to make the loan payments. I have been working with HOPE and they verify that we can work a payment plan out to resolve this issue. But Wells Fargo will not. I have applied for XXXX but I owe a considerable amount of monies. I want to save my home and not lose it because we were injured on the job. I can make the payments and want to work something with the mortgage holder. We have been making enough income to qualify but Wells Fargo finds some loop hole to disqualify me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation