Consumer complaint received 2022-07-21
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
XXXX XXXX has not only committed fraudulent activity on my accounts but has closed out my account with the help of XXXX XXXX and racial bias. All I went into the branch in XXXX XXXX, TN to do was withdraw some of my hard-earned money from my business account. I stood in line and watched an older gentleman ( who did not look like me ), withdraw {$5000.00}. When my turn arrived, I approached the counter to withdraw {$7500.00}. I was denied by the teller saying he did not have that kind of cash. I then asked could I at least get {$5000.00}, which I just watched the older gentleman receive. I was denied the {$5000.00} as well. I then asked to speak to the manager. I was asked to wait a moment then directed to XXXX XXXX. XXXX XXXX was immediately hostile and unprofessional stating " I can't give you ANY money. '' When I asked why, she told me because they needed money for other customers since it was near check day. I asked for just the $ XXXX and was still denied. Instead, I was rudely and very hastily offered to close my account and give me a cashier 's check! ( Which would absolutely do nothing to help the situation. ) I told XXXX XXXX I was recording her response because it was XXXX  motivated and unprofessional in all aspects. I also made clear that closing my account was not the option I expected a professional in charge of the care of my personal and business finances to offer so nastily. I was so hurt and disappointed by this encounter. I left the XXXX XXXX branch where XXXX XXXX works and drove 45 minutes to the next nearest branch which was in XXXX, TN and withdrew the money I needed with NO problems or prejudgment at all. This has really affected my relationship with Regions  and definitely the XXXX XXXX branch. My account was closed by XXXX XXXX whom closed my account solely off XXXX XXXX 's word. He never talked to me. He never contacted me to see what was the issue. He just closed my account with as much bias as possible. I have tried numerous times and filed several complaints with Regions since my account was closed. ALL but 1 went unanswered. I recently spoke to XXXX XXXX ( XXXX ) who assured me that she was XXXX biased and made the issue for my account being closed like she was the banks lawyer. She very nastily asked " What did I expect her to do and told me I was not getting my account back. Now the reason that they have taken my account is because I recorded the 20 seconds of XXXX XXXX 's unprofessional and biased approach. Which they did not know if I had truly recorded her or not at the time they closed my accounts. And of course this comes right as I was applying for a well deserved and hard worked for " line of credit '' with Regions. I have been nothing but a loyal customer of Regions. I've had my account for atleast 3 to 4 years. I got no respect. I got no rational and fair treatment. I've been treated very rudely and my concerns have gone ignored. The treatment of customers has not been addressed and the professionalism required. When I told the " regional Manager '' XXXX XXXX that she was acting unfair and unjust and that she should be more like the professional employees I encountered at the XXXX branch ( after leaving XXXX XXXX the day of the incident ), she told me to complain to whoever I'd like, she's not giving my account back, good luck with my line of credit, and hung up on me. This was so very rude and unprofessional that, here I am seeking help, because there has to be some kind of consequence on these employees behalf for their behavior and some kind help with my account and payment for all the problems this has caused and created for my business. This was my main business operations account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation