Consumer complaint received 2016-10-14
Company: WELLS FARGO & COMPANY
State: WI
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
This complaint involves Wells Fargo with it 's corporate headquarters at XXXX XXXX XXXX XXXX , XXXX, XXXX XXXX. On or about XXXX XXXX, XXXX Plaintiff began receiving mail from Wells Fargo for a XXXX XXXX at XXXX XXXX XXXX in XXXX, XXXX. As it is a federal offense to open mail addressed to someone else I did not open and instead contacted an employee of Wells Fargo, XXXX XXXX at XXXX to try to determine what type of identification was used for verification as this person did not and has never resided at this address. XXXX XXXX declined to provide any details of what type of account was involved or how my home address got associated with the account. An Internet search was done through the XXXX Circuit Court Access to determine the identity of XXXX XXXX. It was determined that she also goes by the name of XXXX XXXX and that there was an active search warrant in effect. ( XXXX ). In an attempt to protect her home and family, Identity Theft Affidavits were prepared and the local authorities both in XXXX and XXXX were notified so that they were aware that she never has or will in the future reside at this address. On XXXX XXXX, XXXX at approximately XXXX. a call was received at my residence from XXXX which was later identified to be a Wells Fargo branch located at XXXX XXXX XXXX XXXX, XXXX, XXXX. The bank representative allowed XXXX XXXX to rant and rave and never provided answers to my repeated requests as to how and what type of identification was used to open the account with that address. Over the next several weeks, XXXX XXXX continued to call my residence and I almost had to take the steps to initiate a restraining order. I have had to put alerts on both mine and my husband 's credit reports as I still have never been provided the information from Wells Fargo as to what information she has access to. On or about XXXX XXXX, XXXX it was reported that your agency fined Wells Fargo for " widespread illegal sales practices that included opening as many as XXXX deposit and credit-card accounts without customers ' knowledge. '' I believe that I am one of those people. I have never had nor never will done business with Wells Fargo and have never provided them with any of my personal information nor authorized anyone else to do business with Wells Fargo on my behalf. Within the past 2 weeks, I received an email which appeared to be from Wells Fargo sent to my personal email address which is XXXXXXXXXXXX .Upon further review, it appears it is a phishing email as the sender 's email address was not from Wells Fargo . The email was alerting me to take action on my account at Wells Fargo ( which I do not have ). It now appears that XXXX XXXX not only provided my home address but also provided my email address to Wells Fargo. I have never received any communication from Wells Fargo at my email address prior to this. As I had reported to the bank that this account was opened using my mailing address without my knowledge I feel at the very least they should have taken measures to close out the account instead of encouraging and allowing the person to call me from their branch office. I am considering filing a civil litigation lawsuit and have notified the CEO of the same to which I have received no response. I found out recently that the CEO that I sent that correspondence to is no longer there so I intend to send it to the current CEO as well as to the primary counsel and the Board of Directors. I wanted your office to be aware of their disregard of my personal information and obviously their total disregard of your agency as I would have though after the HUGE fine ( s ) assessed to them they would be a little more proactive in resolving these issues instead of making people having to go through these extreme measures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation