Consumer complaint received 2016-11-20
Company: PRESTIGE FINANCIAL SERVICES INC
State: OH
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
I purchased a vehicle from XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX and obtained financing for my loan through Prestige Financial Services on XXXX XXXX, 2016 for a 14.99 % interest rate with a payment of {$600.00} for 72 moths. In which I knew was steep but opted to do the loan to reestablish my credit due to a recent bankruptcy filing and divorce. My original due date was supposed to be XXXX/XXXX/16 but the loan was not funded due to XXXX at Prestige needed to verify that I did not file a reaffirmation on my home. During Prestige 's verification I accepted a new position for employment and also provided XXXX with my offer letter for verification. XXXX and XXXX from XXXX contacted ma and stated I needed to sign a new loan document because my loan was not booked on time indicating that the only change would be my new date. There were no other changes of the terms by either party as required by Truth In Lending. All calls at Prestige are monitored and recorded to validate my complaint. With me being within my 90 days and in training XXXX arranged to come to my job for me to sign the new loan documents again no other conversation took place about any changes. When XXXX arrived I was not on break and had to run to the lobby very quickly to sign the loan documents and I had to return back to training since I was disrupting training to sign. When I came out again no conversation about any changes other than the due date. XXXX just pointed where to sign and I did as I trusted him especially coming to my job since I was unable to take off to do it. A few days had past and I was contacted by XXXX with Prestige to setup auto payment for my new loan and it was discovered then and only then that my rate was changed to a 17.99 % with a payment of {$630.00}. I immediately advised XXXX that was inaccurate. I sent him my original loan agreement and he sent me the new XXXX that had the new terms that were not communicated. I have text message between myself and Laron where he advises he thought I knew and that it changed because I changed employers. This was not communicated by either party. I would not have taken the loan if I was made aware as I already had a car that I could have kept. I have contacted XXXX, his manager, XXXX, her manager XXXX XXXX, and XXXX multiple times with no response or return call. That they are looking into it. I informed XXXX that I wanted to bring the car back and was denied. I even had to pay for a sevond temp tag because of this situation. I went ahead and made my first payment as I did not want this to reflect negatively on me as my whole point was to reestablish my credit. I am getting the run around and felt that XXXX and Prestige were deceptive and unfair not going over that my terms were changed. I last spoke with XXXX when he called about my second payment and told him that this was still not resolved. He said he would have XXXX XXXX call me in which still no contact with either parties. I have left countless messages. I want them to adjust my interest rate and payment amount. I also would like them to do something additional to rectify my despair.

Company response to consumer: Closed with explanation