Consumer complaint received 2023-11-09
Company: JPMORGAN CHASE & CO.
State: FL
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
The above named company also works as under the name of XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX On XX/XX/XXXX, I was looking for a personal loan so that I could help my mom and I find a place to live. On XX/XX/2023 I received a call from the above listed phone number saying I had been approved for a personal loan in amount of {$5000.00}. They sent me the loan documents to sign and I did. After signing the loan documents, I was told that I had to purchase insurance to cover the loan in case I defaulted on the loan. They told me that they where sending me a barcode and I had to go to XXXX and pay for the insurance on the loan. I told them no!!! At approximately XXXX XXXX XXXX XXXX  on XX/XX/2023 I got a call from my bank ( Chase XXXX ) saying that if I didn't cooperate with XXXXXXXX XXXX  they would shut down my bank account!!! I was scared to death and didn't know what to do... So thinking that the bank told me that I had to cooperate, I did. So I went to XXXX and they sent me barcodes, and told me that I had to send them payment for the loan insurance money for the insurance on the loan. They also told me that I had to purchase gift cards and had me send pictures of the gift cards that I purchased... They kept saying that as soon as they received my payment I would be founded for my loan. This continued over the course of three day 's ( XX/XX/2023, XX/XX/2023, and XXXX ) On XX/XX/2023, I better examined my bank account closer, I discovered that they had hacked into my bank account and reversed previous bills that I had paid and other purchases, making it look like they where sending me money, when in fact they weren't!!!!! I ended up sending them {$4800.00} before I put a stop to it ... They called me on XXXX the XXXX at XXXX XXXX saying that I needed to go to XXXX and send them another {$500.00}, I said NO!!!! I told them that they are scammers and I had been scammed for days, and I had enough!!! They then sent me a text on XX/XX/2023 saying " Hello this message is for XXXX XXXX we have deposited. The verification federal money in your bank account. And if you will not send this money back to our company at that point of time. We have to take legal actions in your name. FTC will put the charge back on your account. And after that you will have to pay this money from your pocket to bank. So if you don't want yourself in trouble then we we will request you to answer our call and send this verification money. Call us back on XXXX '' I didn't call them back anymore... I am a XXXX XXXX XXXX woman and my mother is XXXX XXXX XXXX. I was simply looking for a way to help my mom and myself find a home. So at this point my mom and I are homeless, the scammer was nice to me at first until I started to saying no!!! Since XX/XX/2023 my bank account has been shut down, because of fraudulent activity on my account. I had {$160.00} left in my account, but because my account was shut down I can't even access the little bit of money that I had left. I need to know how I can go about getting my money back to me and help shut down scammers like this. I am humiliated, and embarrassed, I have no money or a place to live. This is a serious issue and they need to be shut down before they do this to more people like my mom and I.

Company response to consumer: Closed with explanation