Consumer complaint received 2019-07-17
Company: Navient Solutions, LLC.
State: NM
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
I XXXX XXXX XXXX have earned my XXXX Degree XXXX   GPA at XXXX XXXX XXXXXXXX, I began my XXXX Degree at XXXX University XXXX GPA, ( Left due to teachers consistently got upset because I had to remind them to post my earned/noted grades into the online grade book ), and continued my XXXX Degree pass completion at XXXX University ( Student # XXXX XX/XX/XXXX-XX/XX/XXXX ). XXXXU has refused to release my XXXX degree and transcript for employment, which has prevented me from gaining stable teaching, probation, and parole officer jobs which I most recently applied, etc. XXXXU has also prolonged me paying off an accurate amount for the student loan due ; because I have no XXXXU transcript upon request to be sent to employers when I submit the online request to be distributed official or nonofficial transcript from the university. I also to repeatedly remind their teachers to enter earned/noted grades to the online grade book before/after classes started/ended.I was eventually prompted to track numerous fraudulent changes to my degree audit.Navient Unpaid Principal : {$68000.00} Unpaid Interest : $ XXXXInterest accrues daily ( {$15000.00} XXXXU added on for their insisted required extra classes-Told XX/XX/XXXX ) I was prompted to write this letter after it was confirmed to me that again an employer never received my online requested transcript. After numerous phone transfers, XX/XX/XXXX financial advisor transferred me back to XXXXU financial advisor manager XXXX  after she hung up on me once I stated my name. The initial financial advisor confirmed that my total degree audit credits had been depleted again from XXXX credits on of my last printed copy to XXXX claimed total amount of credits earned sometime around XX/XX/XXXXXX/XX/XXXXXX/XX/XXXX. They keep secretly decreasing my credit total amounts earned but no reduction to the claimed fraudulent balance owed, or inaccurate GPA. Although, the financial advisor manager XXXX would only state that he wasnt supposed to tell me nothing, as she insisted on only updating my address which I repeated did not change, so she didnt want to discuss my account. My online access is locked and blocked again from me to this day and IT help desk simply because they dont want me to see they are still attempting to make my degree audit look accurate so XXXXU wont look as fraudulent for padding it with previously passed classes from the 2 two prior universities I attended listed above.I am requesting an independent investigation in reference to XXXXU 's fraudulent and unlawful common illegal manipulated strategic practices and intentional financial discrepancies for the institutions financial gains. I sent initial complaints to Texas Department of Education to XXXX XXXX ( Who corresponded that I complained too early and too late ). At the time of my complaints ( High admin turnover while I attended ) XXXXUs  XXXX XXXX president, XXXX XXXX vice president, XXXX XXXX director of student affairs, XXXX XXXX enrollment counselor, XXXX XXXX and XXXX XXXX finance director/XXXX director both insisted in email attached that I repeat classes that I communicated repeatedly I passed in my XXXX degree program and at the beginning of my XXXX program, and XXXX XXXX of Texas Department of Education, fail to recognize this matter is not closed due to my deliberately hard earned education as well as financial situation matters. XXXXU knew exactly what they were doing that is also the reason my fraudulent expected graduation date was XX/XX/XXXX ( though I only needed XXXX credits to complete the XXXX   program ) XXXX XXXX XXXX  director stated to me, " The expected graduation date is XX/XX/XXXX in order to prevent a limited scheduled amount of money from student loan agencies/ student financial aid, to access all available funds ; with claims to the student loan agencies/financial aids of it taking 8 years for a student to complete the XXXX program. But a law was changed and they corresponded that I owed the college calculated and unexpected funds outside of financial aid and initial loans previously agreed upon, so a {$1500.00} semester scholarship that was offered disappeared. 
So, this is one of the reasons XXXXU has refused to release my transcript and degree. 

I have honestly earned my XXXX degree w/over XXXX credits for a XXXX credit program XXXXU continues to randomly and quietly deplete credits just to make their documents look accurate, ( I have numerous degree audit copies to prove it ). There is a tremendous amount of proof in my XXXXU  email box XXXX as well. I endured and complied with email proof request to retake the numerous additional doubling up of classes taking 4 classes per semester instead of 2 from approximately XX/XX/XXXX to XX/XX/XXXX. I insisted on doubling up because I got tire of going back and forth with XXXX XXXX and XXXX XXXX finance director/ XXXX  director and I made sure they knew that I had previously taken the 10 extra classes. They still again added more previously passed classes XX/XX/XXXX simply because I completed all posted classes again. XXXXU faculty only continued to post classes previously again passed with A/Bs to populate in online catalog for my selection ( As a common fraudulent practice it appears for the university to later say I selected classes previously taken on my own ; knowing there was nothing that I had not taken listed and that is the sole reason I stopped taking classes XX/XX/XXXX ). I also have email proof persisting that I take the classes, but the Texas Board of Education claimed they refused to read or accept it. When it was XXXXUs student affairs who clued to me that I initially had a problem with the XX/XX/XXXX10 blocked classes which could for some reason only be unblocked not by IT help desk, but by XXXX XXXX enrollment counselor who  persisted to offer me a free dinner at an expensive restaurant in XXXX XXXX, instead of my continued education as I ignored her. No matter how I explained to her and other faculties I had previously taken all the classes on my degree audit and in their catalog listings. I have numerous XXXXU revised degree audits w/o my knowledge or permission attached that displays repeated systematic changes of corrections because the university was wrong over and over again, attempting to make things look right per my complaints. XXXXU insisted on manipulating my GPA which they refused repeatedly to share with me while I was a student, and expected graduation date XX/XX/XXXX although I began XX/XX/XXXX. XXXXU who claims not to be WRONG arrogantly, repeatedly, and commonly corrected, revised, or just totally changed my degree audits by also untransferring classes from my official transcript/reposting them requiring for me to retake although passed in XXXX program on XXXX XXXX  XXXX official transcript or initial XXXX program from XXXXU official transcripts that they received w/only choices of classes previously taken and passed, then to now reverse the classes to appear legit with claims of me selecting duplicate classes. Clearly and initially the problem was XXXXU did not have enough classes or instructors for me to take XX/XX/XXXX and all posted classes listed on my degree audit had been completed, which was found on both official college transcripts. Fraudulent XXXXU like to talk in circlesSome classes listed on their catalog had nothing to do with XXXX, wrong classes they claim I took they label as extra credits but can't count as a capstone or final class ; but the only capstone classes I had listed on the catalog and degree audit again I had previously passed in my XXXX XXXX program at XXXX XXXX  XXXX and each time I would mention this they would change it to another duplicate class from one of my  official transcripts, hoping I would not notice. Every time, I forwarded new accurate proof to the Board of EducationXXXXU the college commonly revised all contradictions of false statements and inaccuracies of padding my degree audits with previously passed classes from my past college transcripts for compromised visible accuracy. These types of common practices only benefited XXXXU due to them completely running out of classes and instructors for me XX/XX/XXXX listed on my general XXXX concentration attached. Instead of their curriculum being XXXX  credits to graduate like XXXX XXXX  XXXXXXXX and XXXXU the identical curriculum and classes scheduled unlawfully requires a initially hidden 180 credits ( Which conveniently changed ) to complete the XXXX program as they stole previously passed classes from my official transcripts, whether they were included in my general XXXX  concentration or not. Surely these are not an isolated incident they are just fraudulent. 
The XXXX classes that XXXXU requested for me to take before/after XX/XX/XXXX consist of classes which has already been again taken and passed during my XXXX Degree program when I previously attended XXXX XXXX XXXXXXXXXXXX. Also, I have taken all of my religious courses and then some at XXXXU which were previously accepted as transfers at XXXXU, but they deemed it convenient to untransfer/ unapproved and add to my XXXX  program due to again they ran out of classes and instructors for my general XXXX  concentrationHowever, I have received several degree audit communications which fail to include all hours which I accrued. According to all transcripts, I have taken and completed classes amounting to XXXX ( Now changed again to XXXX w/no failed classes ) credit hours after I noticed I needed to track the manipulated degree audit changes. The required number of hours for a XXXX degree is XXXX, but initially XXXX. ( See attachments included )

Company response to consumer: Closed with explanation