Consumer complaint received 2022-03-14
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Unexpected or other fees

Complaint:
Currently opened complaint unsure how to add anything to it. 
Case # XXXX XX/XX/XXXX Complaint ID # XXXX To Whom it may Concern, I am composing this to ensure every charge ever disputed from opening of account/s with BofA were included as I have provided police report numbers EVERY single dispute I filed, along with the names of who I thought was responsible for fraudulent transactions. 

I will start with transactions from the card linked to XXXX XXXXXXXX XXXX XXXX : These transactions were disputed as XXXX XXXX charged me more times than I was aware for the agreement we had, as well as I was unsatisfied with the service and treatment I received, also they claimed that I wouldnt pay them, and they listed me that I am unable to rent from them again due to this. 

XXXX $ {$590.00} XXXX {$420.00} {$440.00} XXXX {$490.00} XXXX {$890.00} XXXX {$160.00} These next charges are listed as XXXX XXXXXXXX XXXX XXXX XXXX I spoke with XXXX they claim they did not make these transactions/ or pull money back from my card that BofA did this with no explanation XXXX {$1000.00} XXXX {$470.00} XXXX {$160.00} XXXX {$34.00} XXXX {$12.00} XXXX {$55.00} XXXX {$160.00} XXXX {$120.00} XXXX {$29.00} XXXX {$13.00} XXXX {$29.00} XXXX {$200.00} XXXX {$180.00} XXXX {$100.00} XXXX {$63.00} XXXX {$140.00} XXXX {$8.00} XXXX {$240.00} XXXX {$300.00} The remainder disputed transactions are fraud and previous police report numbers have been provided. 

I do not do ANY business with XXXX as my husband was unknowingly banned from the store and they came up to us around the holidays XXXX and caused a scene embarrassing us, so we since have stopped doing any business with this company. 

XXXX {$640.00} XXXX {$490.00} XXXX {$180.00} XXXX $ {$67.00} XXXX {$200.00} XXXX {$120.00} XXXX {$230.00} XXXX {$180.00} Now the remainder are fraudulent charges I feel were committed by XXXX XXXX and XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX I also think another party at a different time might responsible XXXX XXXX. 

XXXX XXXX {$300.00} XXXX XXXX {$63.00} XXXX XXXX {$1.00} XXXX XXXX XXXX {$87.00} XXXX XXXX {$25.00} XXXX XXXX XXXX {$29.00} XXXX XXXX  {$0.00} XXXX XXXX XXXX {$40.00} XXXX XXXX {$200.00} XXXX XXXX  {$240.00} XXXX XXXX {$1.00} XXXX XXXX {$300.00} XXXX XXXX {$1.00} XXXX XXXX {$500.00} XXXX XXXX XXXX {$22.00} XXXX XXXX  {$180.00} XXXX XXXX {$1.00} XXXX XXXX {$140.00} XXXX XXXX  {$1.00} XXXX XXXX {$160.00} XXXX Chase {$1.00} XXXX XXXX XXXX {$100.00} XXXX XXXX {$120.00} XXXXXXXX XXXX XXXX {$55.00} XXXX XXXX XXXX {$29.00} XXXX XXXX {$63.00} XXXX XXXX {$1.00} XXXX XXXX {$34.00} XXXX XXXX {$13.00} XXXX XXXX {$8.00} XXXX XXXX {$12.00} XXXX {$100.00} XXXX XXXX XXXX XXXX XXXX XXXX {$64.00} XXXXXXXX XXXX {$24.00} XXXX XXXX XXXX XXXX {$15.00} XXXXXXXX XXXX XXXX {$8.00} XXXX XXXX {$0.00} All XXXX XXXX were also billed to my XXXX account! So I was double charged and I never placed these orders. 

XXXX XXXX XXXX XXXX {$24.00} XXXX XXXX XXXX XXXX  {$68.00} XXXXXXXX XXXX XXXX XXXX {$60.00} XXXX XXXX XXXX XXXX  {$20.00} XXXX XXXX XXXX XXXX  {$16.00} XXXX XXXX XXXX XXXX  {$24.00} XXXX XXXX XXXX XXXX {$20.00} XXXX XXXX XXXX XXXX {$28.00} XXXX XXXX XXXX XXXX {$56.00} XXXXXXXX XXXX XXXX XXXX {$24.00} XXXX XXXX XXXX XXXX  {$27.00} XXXX XXXX {$100.00} XXXX XXXX  order not received delivery confirmation shows correct address but no apartment number and company wouldnt refund me with this proof. 
XXXX {$420.00} XXXX XXXX XXXX  {$350.00} XXXX XXXX {$220.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX {$0.00} I can not believe that not one of these transactions raised any flags to prevent the account drainage I experienced. Its unreal who spends {$350.00} at XXXX XXXX  or numerous XXXX  transactions in the same day??? 

I would hope I am reimbursed for all of these insane transactions. I will provide a separate lengthy statement regarding XXXX XXXX account. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation