Consumer complaint received 2017-01-11
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
I had original loan with Bank of America for 30 years, which I do not have escrow with them. They were falsely calculate my principal and interest, which lead to false amortization table for my loan. They need to correct the number start on XX/XX/XXXX for me. 
In XX/XX/XXXX they sold my loan to XXXX. My loan at that time had property tax delinquent in the amount of {$21000.00}, so XXXX Mortgage put our loan to escrow with them. 
In XX/XX/XXXX I sent in exact amount of {$21000.00} to pay off the tax delinquent, and request them to close the escrow account for me, but they did not apply my money to pay for the negative escrow. Instead they put my money into the principal so they can keep us escrow with them. At the same time, they jacked up the monthly payment to create the scene that we could not afford to pay for our monthly payment, That way they could proceed the foreclose procedure. I had file a complain to CFPB number XXXX in the year XXXX. At that time I was in contact with one of XXXX employer name XXXX. He kept asking me to wait for the escrow department to fix the monthly payments for me. I waited from XXXX to XX/XX/XXXX. He sent me an email saying i have to do escrow with them, and said the company is asking me to pay my regular monthly payment in the amount of {$4600.00}. In XXXX I saw they put all fees and charges over {$3000.00} into my loan, so i sent him email to ask him why? He again, asked me to wait for the company to adjust those fees for me. I waited till XX/XX/XXXX, nothing had been corrected. So in the year XXXX i sent total {$21000.00} + XXXX XXXX = {$23000.00} for my escrow account. My property tax year XXXX was {$6300.00} + {$6700.00} = {$13000.00}. 
I added the whole tax year which XXXX sent 2 payment to the tax collector in the amount of {$13000.00} to my negative {$21000.00} = {$34000.00}. 
so if i subtract the {$34000.00} - {$23000.00} = {$10000.00}. This was the negative in escrow account for the year XXXX. This amount by XX/XX/XXXX was totally different from what XXXX mortgage had on my XX/XX/XXXX statement which showed escrow balance in the amount of {$17000.00}. So the different here is {$17000.00} - XXXX = {$6000.00}. Please explain this amount. 
In the XXXX year, XXXX collected my escrow in the amount of {$18000.00}. 
My property tax in XXXX was {$13000.00}. 
So in the XXXX year I used $ XXXX {$13000.00} = {$5000.00}. This is extra money from my payments. 
If i use the negative {$10000.00} carried over from the XXXX year - extra {$5000.00} in the 2015 year = {$5900.00}. This is the negative they supposed to have by the end of year XXXX. 
In the year XXXX XXXX collected my escrow payment in the amount of {$13000.00} for XXXX to XX/XX/XXXX which are total 7 months. 
XXXX sent out one payment to the tax collector in the amount of {$6800.00} I used my payments {>= $1,000,000} - {$6800.00} = {$6900.00} This amount was my extra payment to XX/XX/XXXX. 
I used {$6900.00} - the negative carried over from XXXX which is $ XXXX {$960.00}. 
Which meant when XXXX sold my loan in XX/XX/XXXX to XXXX. I supposed to have extra {$960.00}, instead of - {$5000.00} which XXXX told us that 's our Negative escrow from XXXX. 
For XXXX they collected my escrow total {$11000.00} from XXXX to XX/XX/XXXX. They only paid 5 months tax for me in the amount of {$1100.00} X 5 = {$5700.00}. 
I used {$11000.00} - {$5700.00} = {$6100.00}. This is the extra money I paid to XXXX. 
They finally let me closed the escrow account by XX/XX/XXXX. The only sent me the check in the amount of {$.00}. instead of {$6100.00}. 
All these companies were falsely applied my payments to my loan, and messed up my Amortization table. 
I demand correct detail of my Amortization table up to XX/XX/XXXX from all three companies, and refund my extra money back to me. Thanks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation