Consumer complaint received 2021-05-28
Company: Coinbase, Inc.
State: FL
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Fraud or scam

Complaint:
Coin Base is the company. 

XXXX is the Legal Compliance Dept of Coin Base, as stated so on all XXXX SEC Public Filings XXXX XXXX XXXX and I spoke over a week ago and stated the issue would be resolved. Nobody from Coin Base has contacted me. 

XXXX XXXX or his Law firm is a corporate insider as defined under the SEC Regulations, are board members or Officers with stock and stock option ownership. 

I have a Money Market with XXXX XXXX. For the last 3 weeks I have attempted to withdrawl my funds. The first limited me that I could not with drawl more than 10 % of my market balance per day. Then I discovered that Coin Base was processing ACH funds I approved to pay for Crypto coin sales 9 to 14 days late. Then I noticed that Coin Base has made other ACH fund requests by computer software error. 

Coin Base under the supervision of XXXX XXXX, attorney at Law / XXXX removed all of their business addresses, all emails and all telephone numbers which that alone violates massive SEC and FTC Regulations. I have discontinued doing business with Coin Base. However, their computer software says that he transfer of my monies is restricted and provides a link to customer service. When I emailed that address, there is nothing and has been nothing than a auto responder canned emails back to me for 3 weeks now. 

Coin Base is a public company on the XXXX Stock Exchange under the symbol of COIN. 

Alslo Coin Base did not disclose its massive fee structure citing that when a stock or coin is popular they may charge you 1.5 % sales commission and then days later charge you 8.5 % to buy more or to sell. They did this to me on my account.

Coin Base / XXXX did not disclose its fees for depositing or withdrawing money from the customer banks. It did not disclose its fees for transferring monies or assets from Coin Base to the Coin Base wallet that is the Coin Base bridge to transfer a customers assets to a competitor.. Coin Base is defrauding customers by charging them a fee to transfer assets or forces the customers to sell their coin holdings as a means to escape Coin Base and fire them 100 %. 

After this ACH errors I submitted for XXXX XXXX to investigate the ACH 's for me as I have zero support from Coin Base and their SEC Compliance attorney XXXX XXXX / XXXX I can provide copies of my Cash account with Coin Base. There is only one reason they are acting this way and their own SEC Attorney, XXXX XXXX will not act to help ... Coin Base appears to be comingling customers cash reserves into parts of the Coin Base company ... .this too is a violation of law ... 

Never in my life have I been a victim like this. They just sent public in XXXX at {$250.00} per share. Now it appears the company may be falsifying its reports to the SEC and on XXXX by preventing all customers from leaving 100 % so Coin Base can report it has not lost existing accounts from Quarter to Quarter and Year over Year. Having this data wrongfully reported could manipulate the stock value of Coin Base.

Please help investigate Coin Base and have my funds in excess of {$7100.00} released at once. They will not mail me a check. They will not return funds to my bank. They have ZERO humans running customer service to me for 3 weeks now.

Company response to consumer: Closed with explanation