Consumer complaint received 2015-06-05
Company: WELLS FARGO & COMPANY
State: NY
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
This is a new & my XXXX complaint to you RE : Wells Fargo illegal acts. The XXXX case is being investigated by your investigating resources. 
On XXXX while I was being reviewed for a modification I was served by W.F. attorney XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ). for the XXXX notice of foreclosure. The representative XXXX XXXX ) who were handling my modification at each phone call conversation routinely would tell me that " the foreclosure is inactive while modification is in review ''. Based on that I was shocked and never thought what I signed for was from their attorney. Since W.F. almost routinely sent me forms in registered mail I did not hesitate to sign this XXXX as well. Had I known that it was a foreclosure notice I would have never signed up for the envelope. In the letter from the Supreme Court XXXX NJ I was advised if I do not respond to this complained that was filed by W.F. Attorney the case would go into default. I do not recall if it was the same day or the next day that I called Wells Fargo XXXX W.F. XXXX and furiously complained to XXXX XXXX XXXX XXXX ext. XXXX ). He agreed that it should not have happened and that he would call their Attorney 's office and ask them to stop it. I specifically discussed and asked him that the letter states I should respond to this letter to the Court otherwise it would go into default ; he said No No do n't worry about that you do n't need to reply to that notice and it will not go into default. I will take care of it and will talk to the Attorney. I also asked him that I want a letter in writing from the Attorney to indicate this letter they served is voided out & if there was going to be a foreclosure in the future they would send me a new documents and will be served fresh. He said OK I will ask them to write a letter. He was supposed to get back to me on this which he did not. I called him couple of days later stating that I did not receive their letter. He said give it another few days. Again I waited and nothing happened. During this time I received a letter from XXXX XXXX confirming the conversation we had with no mention of a letter from their Attorney being on its way. So I called him again this time he denied the whole thing and said I said I will be writing you a letter not the Attorney. This is his XXXX lie. I asked him again so I will be served for the XXXX time fresh if a foreclosure were to take place, he said yes. 
Four days ago I receive the XXXX notice from their attorney in regular mail stating that because I failed to respond to the court to the XXXX notice my case has gone into default and we are now proceeding with foreclosure. I could n't have become any more angry, immediately I called XXXX XXXX who is in the same office and was handling my modification, a woman by the name XXXX XXXX answered for him and said she would contact the attorney and would get back to me. The next day I told remembered it was XXXX XXXX not XXXX XXXX who had told me all the above. She called yesterday to tell me that XXXX XXXX denied the whole thing and told her he never told me not to respond to the court letter or that it would not go to into default. Please just imagine how many time W.F. has brought blood to a boiling point with all their cruelty and lies and dishonesty. Just because they can be destructive that does not mean they should be allowed to do so. I just received another notice from their attorney that if I do not pay the whole delinquent amount ( about {$65000.00} ) foreclosure will take place. At the mean time a long term friend witnessing what we have been through with W.F. has offered to lend us {$10000.00} which we are willing to pay toward the outstanding balance. With the reduced debt after this payment W.F. should be able to give us a better payment plan to save our house. Please help me. W.F. has no heart or dignity.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation