Consumer complaint received 2022-01-24
Company: Block, Inc.
State: CA
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Hi After talking to a FBI person on Thursday about this recent fraud. 

I am sending this to prove that XXXX XXXX, XXXX XXXX XXXX  and cash apps claim it could only be me I learned this on last Friday from a field officer. And it has to do with all the cash app on all accounts. XXXX XXXX and cash app claimed it could only be me, I learned Friday it could be anyone by two simple ways one add your account intercepting a text and adding to your phone. The next is to use your debit card on someone elses account and just change the name on account. Which my fathers helper and mine XXXX XXXX and her boyfriends XXXX and XXXX  did a lot it seems. 

This is the new info in the photos attached. 
I believe XXXX XXXX and cash app both owe my apology and one owes me and my father money for this and a car I sold because of it. 

Here is what I found out from the officer. And I try it.

1 ) I find out that anyone can add your cash app to their phone and I tried it all they need is two seconds or access to your Imessage or to get the text.

2 ) I was able to put cash app on four phones at once two where not my phones at same time.

3 ) I also found out that even without that access with a debit card or atm card they add it to their account and they can change the name on their profile and it will look just like you did it.

4 ) they need to know what the name is on your account. NOT YOUR cashtag. I tried this I took a debit XXXX XXXX edited the name did a cash add and cash out. 

a ) said XXXX XXXX cash add on my cash app account XXXX b ) then try same debit card on another phone and not my account XXXX XXXX XXXX c ) I use my other phone and add this cash app. do XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) then I use another phone not my cash app account and my debit card XXXX with name XXXX XXXX on my debit card on another account and XXXX XXXX XXXX says XXXX XXXX - XXXX so all these XXXX XXXXXXXX transactions say " J '' on cause anything else would be tell they hacked my computer. after I report to cash app in XXXX that XXXX comes out while I and in XXXX XXXX XXXXXXXX XXXX XXXX for a XXXX XXXX XXXX as a result of a XXXX XXXX leak in XXXX house. XXXX XXXX XXXX XXXX 

cash app said how do you know I hand entered all the cash app transactions on my account from XXXX XXXX to XX/XX/XXXX when I switch to using XXXX  and XXXX XXXX and do not use cash app thought I was safe and form XX/XX/XXXX to XX/XX/XXXX there is XXXX more in cash adds and I am not using at all and not looking. 

XXXX XXXX knew this and cash app did nothing and I believe only one of two sets of people XXXX XXXX and XXXX XXXX the story is important cause XXXX knew this from the cfpb report he received. 
but I owned a business for 20 years and was audited four times without change to my taxes. really proud of what I did. I had a XXXX credit rating one month later I would never have credit again. I sold everything a parking lot and our place at XXXX XXXX and I can not stop this. We lose everything our entire life to these fraud people. and have to sell house I sell everything I had cars, motorcycles, scooters, computers, XXXX in fitness equipment trying to survive and help dad cause he took such good care of me. 

A ) We get XXXX after everything paid on escrow. my dad found a place he liked and I wanted to be away from the fraud people. 
B ) we did not want to put the money in XXXX or XXXX where all this fraud happened and we open a account at XXXX XXXX 
C ) we get the XXXX XX/XX/XXXX and have to stay in house six weeks cause of XXXX  I find a place in XXXX  away from the persons who did this and find out who.

D ) two days before I move into this house I paid for a year of rent for. the landlord XXXX XXXX asks for the trust documents, the invoice for the house, the front and back of all debit cards, the bank statements, XXXX ) on XX/XX/XXXX th pay him for year of rent plus unlawful deposit of XXXX. 
F ) two days after paying XXXX just as in XX/XX/XXXX XXXX these cash app debits happen on my dads trust account and joint account. 
G ) In the next three months XXXX goes out of XXXX XXXX and I had no idea. the XXXX in investments. 
H ) I lose the cash app card XX/XX/XXXX on my way to help my dad with XXXX XXXX XXXX XXXX he started and to see my mother grave and put flowers on it for dad. 
I ) I take all the money out of cash app on XX/XX/XXXX as I said before. this is directed at XXXX XXXX  and cash app for saying it could only be me. they has a serious security problem and to nothing for people who can not read and write or disabled people and I believe should be sued for elder abuse, fraud poor security, poor support. for disabled. 

so in 9 months I only use cash app for XXXX investments and sold them. I used to get a battery for used car. when this cash app thing starts did treatments for severe anxiety disorder. I could not believe this happened again. 

some other facts 1 ) I had had cash app since XXXX when I was still making XXXX a month from my yoga school in four years I added XXXX to cash app. 
2 ) In the next three months XXXX goes out of XXXX XXXX and I had no idea. the XXXX in investments. 
3 ) I lose the cash app card XX/XX/XXXX on my way to help my dad with XXXX XXXX XXXX XXXX he started and to see my mother grave and put flowers on it for dad. 

In the next six months from XXXX of XXXX there is XXXX more taken out of cash app. I shut down after seeing XXXX in cash ads in XXXX when I am in hospital with XXXX and triple pulmonary embolism. 
I move to LA to get away from the fraud and walked right into this trap and as I said It can only be XXXX XXXX and her boyfriend XXXX or XXXX XXXX and XXXX XXXX and XXXX did this to another guy all I know is the guy sued XXXX for unlawful deposit his mothers trust was gone and he was just like me and XXXX tossed him out on the street after stealing all he had with this story about how horrible he was and I bet XXXX did it. he knew that cause of my credit and everything I was the perfect target he had the list of every asset and each account and the wifi password his buddy used being 30 feet away. the only way that works. 
when XXXX asked for this info about my life I did a background check he had zero cash and needed that XXXX and then robs me for helping him. 
when I confronted him XXXX said you better pay me for another year and that was every dime in the account. 
XXXX XXXX closed the trust accounts and made a XXXX investigation on me and never follow up cause I paid XXXX to my dad to save his house and trust to get a car and place to live medical car. 
I take my dad to bank in XXXX California XXXX XXXX XXXX  bank the manager saw no notes from the XXXX XXXX XXXX manager. we go back next day to get statements from her she gives us nothing said the account was closed and to call the office of the president who never returns my calls never gives the statements it was anyone who saw or had my debit card and to use the name " j '' on the cash app account in the name section is just a guess that could not be wrong. 
I have XXXX total spending other than the atm fraud and cash app fraud. again one person living alone with two dogs and XXXX a month in dog food? I have XXXX total XXXX XXXX for the year and there is XXXX a month. XXXX XXXX on his last day when he waited three months for me to sell my car to steal that too. a XXXX XXXX driver pulls up and says is XXXX XXXX there and my neighbor XXXX says he is right there in the bedroom and I go outside thinking I finally have him. XXXX grabs food runs inside and I go inside to check my camera on the parking lot and it was off. the only one offline. 
this these are some of the person to person to XXXX she had the access to do this too. And changes her name often. 
XXXX XXXX XXXX  Sent XXXX USD ( {$200.00} ) {$0.00} ( {$200.00} ) PAYMENT SENT here XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX Sent XXXX USD ( {$150.00} ) {$0.00} ( {$150.00} ) PAYMENT SENT XXXX XXXX XXXX XXXX  XXXX  XXXX XXXX PDT Sent XXXX USD ( {$100.00} ) {$0.00} ( {$100.00} ) PAYMENT SENT hey I lost my wallet XXXX XXXX Your Cash XXXX  XXXX XXXX XXXX  Sent XXXX USD ( {$190.00} ) {$0.00} ( {$190.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX XXXX  Sent XXXX USD ( {$1.00} ) {$0.00} ( {$1.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX XXXX  Sent XXXX USD ( {$700.00} ) {$0.00} ( {$700.00} ) PAYMENT SENT XXXX XXXX Your Cash XXXX XXXX XXXX  Sent XXXX USD ( {$65.00} ) {$0.00} ( {$65.00} ) PAYMENT SENT XXXX Your Cash XXXX XXXX XXXX  Sent XXXX USD ( {$45.00} ) {$0.00} ( {$45.00} ) PAYMENT SENT XXXX XXXX Debit XXXX XXXX XXXX XXXX  Sent XXXX USD ( {$100.00} ) {$0.00} ( {$100.00} ) PAYMENT SENT shopping XXXX  Your Cash XXXX XXXX XXXX  Sent XXXX USD ( {$300.00} ) {$0.00} ( {$300.00} ) PAYMENT SENT to get the garden of life vitamins Bianca Your Cash paid XXXX XXXX of XXXX just like the cash add in XX/XX/XXXX couple days later more these transfers start off the cards given to him to prove he could take advantage of me and my dad. 
He did this two years ago to another guy just like me. I am the perfect victim for this no family other than dad with XXXX or at least in contact with and my credit destroyed after 20 years of hard work and weeks from retiring and those guys did that cause if I retired and helped my dad the guys at wells fargo could no longer steal so they took all we had then had to destroy all my credibility too. Cause my irs record of audits four times over XXXX substantiated every time zero change to my taxes and XXXX credit rating I worked hard for but I am working that this guy just knew he could get away with this.an it starts each time for two years we get money for two years XXXX XXXX was just he first and XXXX XXXX the last cause this person just changed the account name and then also used my applepay XXXX XXXX XXXX Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$2500.00} {$0.00} {$2500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$2000.00} {$0.00} {$2000.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$1500.00} {$0.00} {$1500.00} TRANSFER DEPOSITED Your Cash XXXX XXXX XXXX  Cash in USD {$1000.00} {$0.00} {$1000.00} TRANSFER DEPOSITED Your Cash But XXXX and XXXX her boyfriends I thought where my only friends now I am not so sure, they took good care of my dad but maybe only to do this. XXXX changes her name several times and I only owed her XXXX for helping and there is almost XXXX in payments to her and she kept changing her name on her account over and over. 

PHOTOS The picts of the XXXX XXXX cash adds I know of there might be more. They refuse to give us the statements. The name J and nothing else safe bet if you did not know what name I used on account. So anyone could have done this. 

Next is the photos of my XXXX  used on two different accounts on two different phones just changing the name see I changed to XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX and did cash ads and minus on two different accounts on cash app and you can not tell the difference this is serious security problem.

Then the statements I sent out showing the blue cash adds every statement I ever got from cash app was green so these blue ones have a extra page if you look at bottem printed on same computer and same printer. Someone was color blind and made those and all the cash adds say negative and then after telling cash app they become positive. 

Then XXXX changing her name is significant I guess cause she knew I guess. But I started telling cash app this in XXXX of XXXX and it continued even when I thought I had shut off and changed the card but they where using the XXXX XXXX card and then trying to cover up.

1 ) I find out that anyone can add your cash app to their phone and I tried it all they need is two seconds or access to your Imessage or to get the text.

2 ) I was able to put cash app on four phones at once two where not my phones at same time.

3 ) I also found out that even without that access with a debit card or atm card they add it to their account and they can change the name on their profile and it will look just like you did it.

4 ) they need to know what the name is on your account. NOT YOUR cashtag. I tried this I took a debit master card edited the name did a cash add and cash out. 

a ) said XXXX XXXX cash add on my cash app account XXXX b ) then try same debit card on another phone and not my account XXXX XXXX XXXX c ) I use my other phone and add this cash app. do XXXX XXXX XXXX XXXX XXXX XXXXXXXX d ) then I use another phone not my cash app account and my debit card XXXX with name XXXX XXXX on my debit card on another account and XXXX  XXXX XXXX says XXXX XXXX - XXXX

Company response to consumer: Closed with explanation