Consumer complaint received 2016-05-04
Company: Conn's, Inc.
State: TX
Product: Consumer Loan
Sub-product: Installment loan
Issue: Managing the loan or lease

Complaint:
XXXX XXXX I purchased a new slate bed and mattress set from Conn 's upon move in to my new apartment. XX/XX/XXXX I started breaking out with what appeared to be a XXXX that would come and go. XX/XX/XXXX/XX/XX/XXXX the XXXX started to get worse so I made a Doctor 's appointment because I was the only one in the household that this affected. After several Doctor visits and XXXX the Dr. could not confirm that this was an XXXX. My granddaughter who is XXXX old spent the night XX/XX/XXXX and slept with me in my bed woke up with the same XXXX on her XXXX and XXXX. On that day I later found a XXXX in the top of her bottle and found out it was XXXX. I immediately contacted the office to request inspection. An inspector came out from XXXX XXXX and indicated that I indeed had XXXX in the actual frame of the bed that I purchased from Conns. An inspection of my entire apartment was processed and XXXX were ONLY found in the wooden frame of bed. The XXXX company came out did their treatment. I also contacted Conns ' to get no assistance on the phone. I was advised that I would need to contact the service center and they would schedule for someone to come out and inspect and decide at that point. I was transferred to the service center for them to only tell me that my bed was not under warranty and there was nothing they could do. I also asked to speak with a member of management and was not transferred. I paid {$210.00} to the first exterminating company to do treatment. I packed XXXX pounds of laundry to the laundry mat to wash and high heat dry my clothes a total of {$76.00}. I followed all procedures given to me by the exterminating company. A week after treatment I am still experiencing XXXX issues. I contacted a more reliable company ( charged {$800.00} ) who came out to inspect and confirmed that the XXXX are indeed in the frame of my bed and was also advised that they have treated numerous bed 's purchased from Conn 's with XXXX. In the mean time I have been living out of plastic bags and had to get a hotel room for a week ( {$430.00} ) because of this issue. On XXXX/XXXX/XXXX I emailed XXXX XXXX at the Conn 's corporate office to contact me regarding my issue and no response. Here we are a month later my exterminating company came out to inspect again on XXXX/XXXX/XXXX after treatment to advise me that I still have XXXX and they are living in the frame of this bed purchased from Conns who expects me to keep making monthly payments. After reading reviews Conn 's has delivered mattresses that were molded and infested. If Conn 's is hauling old mattresses when new mattresses are delivered that could be infested with XXXX it can spread to new bed sets. What is Conns doing to ensure that the old mattresses they pick up from different customers are not infested or stored with their new beds? Because no other place in my apartment is infested with XXXX it leads me to believe that this bed frame is an issue that is causing me much emotional distress. 



Desired Settlement : Other ( requires explanation ) I am requesting Conn 's to refund me for everything I have had to spend during this time for laundry, exterminating costs, and hotel stay which is a total of {$1500.00} Plus all of the payments I have made towards the bed that I have not been able to sleep in comfortably, and pick up this infested bed and remove this merchandise from my credit account with Conn 's. I do not want to be financially responsible for the remaining balance. Thank you for your time and assistance!

Company response to consumer: Closed with explanation