Consumer complaint received 2020-03-21
Company: NAVY FEDERAL CREDIT UNION
State: GA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
1. I went into the branch in XXXX Florida   to dispute some unauthorized charges on my account and was discriminated against by the branch manager  in so many ways so I was given no choice than to contact her manager  and file a complaint against her and as a result she defended her self by crying to him and claiming she did nothing wrong and he ultimately refused to help me and was extremely unprofessional and disrespectful to me. 

2. I went into this particular branch for the 2nd time passing 10 other branches, because I have had such a great experience on my first visit. However once I got there the XXXX XXXX guy was very difficult to work with and I said oh you must be new and he got mad and disrespectful and said to the other guy HELP HER BEFORE I LOSE MY XXXX  XXXX JOB I agreed however he continued to disrespect me also he asked me for my ID for a non monetary transaction but when the XXXX  guy came to do a monetary transaction he never asked him for his ID so I said to the good guy that took over assistanting wow so I get asked for my ID but not the the XXXX  guy? and the bad guy said XXXX XXXX XXXX XXXX TALKING TO ME and I said Im not talking to you wow they hire people like him here? Well Im going to file a complaint then he walked away from his desk blowing hard and flexing his muscles like he wanted to fight me. So I complain on him and the good guy was my witness yet I am now banned from all branches. 
Well Im reporting this to the XXXX  AND THE XXXX  3. I was trying to request {$200.00} from my boyfriend and instead made a mistake and sent him {$200.00} and he was unable and I could not get in touch with the XXXX XXXX company so I petitioned you my bank to get my money back and you all did that then 6 mos later you came back and over drafted my account for {$200.00} saying Im sorry but you can not have your money back although this was a mistake!! So of course I refused to give you back my own money and I closed all my accounts and moved to XXXX  and now that Ive discovered that you all are also located in XXXX  too I wanted to reopen accounts particularly my credit card account. I was told the checking was charged off and you all want me to give you all my money back for free on order to do this. That is fraud and what should I do contact FDIC or my attorney or??? 

4. I went into a branch on the west side of XXXX Florida  to have something notarized and they were being nice and professional to me until they looked at my account and out of no where they bum rushed me like I was some bank robber and escorted me to the back of the bank everyone was afraid and in shock and was staring at me like crazy it was so embarrassing. They told me that they are sorry I havent received notice yet but I am not allowed in any branch I can only do online banking!! 

5. In addition, as a result of my complaints and the fact that I called the police on them I received an email telling me that I was banded from ever going into their branches. So I closed my checking, savings and credit card accounts with them and ultimately it messed up my credit.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation