Consumer complaint received 2015-04-06
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Loan # XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX I would like for Wells Fargo Home Mortgage to send me readable copies of their email attachment sent on : XX/XX/XXXX, pages XXXX. Wells Fargo Home Mortgage has a different excuse for many of my request. Wells Fargo Home Mortgage has stated copies of the back of a preceeding page is why many documents are unreadable. I have never had this issue before with any other business in my 50 plus years of business. I have had preceeding pages or back of pages a little lighter but not unreadable. Wells Fargo Home Mortgage please send me readable copies of pages XXXX of your email attachment on : XX/XX/XXXXWells Fargo please send the complete copies from the start of this loan of all original Mortgage Statements not just the front side or page XXXX. Please send all pages of the original mortgage front and back of all pages.Wells Fargo Home Mortgage please do not just send me the XXXX page of all my mortgage statements from the start of this loan. I am requesting all of the pages of each months mortgage statement that will show all disclosures. 
Wells Fargo Home Mortgage please do not skip this request and please make all copies readable. I requested this information because I do n't have this information. 

Please send all Disclosures stating how deferred Interest could make this Loan more Affordable or less Affordable and you could risk losing your home latter or at some point. 

Wells Fargo Home Mortgage was this a stated Mortgage loan with my signature XXXX XXXX? if so please send documentationWells Fargo Home Mortgage on XX/XX/XXXX what is the unauthorize fee for inspection for {$15.00} for. Please review account and credit back to this account. Wells Fargo HomeMortgage please state charges all XXXX On this Loan. 

Wells Fargo Home Mortgage please state all Pre-Foreclosure charges on this loan. 

I would like to know is this loan Assumable? Will you please send me your guide lines and fees? I am requesting a email or mailed copy of your Assumption guide lines. 

Will you please review my account and send me all loan options that are available for this loan by email or mail? 
I asked if this loan is assumable, Wells Fargo Home Mortgage stated that XXXX. XXXX could be removed. I have explained to Wells Fargo Home Mortgage my husband is very ill and I XXXX XXXX have to now handle all Loan Servicing concerns on this loan and I would like to be mailed or emailed all loan Assumption Options if possible. 

Wells Fargo Home Mortgage stated on XX/XX/XXXX they sent a account history that was not completely readable stating they had listed all fees that had been removed off this account. I have not been given or not able to read the listed fees that have been removed off this account. I am requesting Wells Fargo Home Mortgage to resend me the list of fees that have been removed off this account in a typed response. 
I requested in a type response for you to give me someone else to work with other then XXXX XXXX. Wells Fargo Home Mortgage is a large corporation and did not address my concerns. 

I would like to be mailed all loan Workout Options for review before speaking to XXXX of your reps. 

After reviewing my loan options I would like to my a appointment by phone to talk about my loan options. 
Thank you, XXXX XXXX

Company response to consumer: Closed with explanation