Consumer complaint received 2022-01-27
Company: Maximus Education, LLC dba Aidvantage
State: SC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-issue: Don't agree with the fees charged

Complaint:
I am having a problem with this student loan company, Aidvantage. All my student loans were consolidated and transferred to XXXX back in XXXX. XX/XX/XXXX Aidvantage says they issued a refund to someone but can not tell me who. Now they say I owe them XXXX. Here is the account activity. I do not owe this company anything. Like I said, all my student loans were transferred and consolidated with XXXX back in XXXX. This company can not just come along and say I owe them. Please help resolve this. I have tried to resolvec this with Aidvantage and the representative is never able to help me. I am on hold again with them right now waiting on a manager for the last XXXX minutes. 
XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Refund {$40.00} {$0.00} {$0.00} {$40.00} XX/XX/XXXX Write-Up {$1.00} {$0.00} {$0.00} {$1.00} XX/XX/XXXX Write-Up {$10.00} {$0.00} {$0.00} {$10.00} XX/XX/XXXX Write-Up {$21.00} {$0.00} {$0.00} {$21.00} XX/XX/XXXX Payment - {$17000.00} - {$1200.00} {$0.00} - {$19000.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Payment - {$91.00} - {$85.00} {$0.00} - {$170.00} XX/XX/XXXX Payment - {$77.00} - {$99.00} {$0.00} - {$170.00} XX/XX/XXXX Payment - {$90.00} - {$86.00} {$0.00} - {$170.00} XX/XX/XXXX Payment - {$72.00} - {$100.00} {$0.00} - {$170.00} XX/XX/XXXX Payment - {$81.00} - {$93.00} {$0.00} - {$170.00} XX/XX/XXXX Capitalized Interest {$730.00} - {$730.00} {$0.00} {$0.00} XX/XX/XXXX Payment - {$44.00} - {$31.00} {$0.00} - {$75.00} XX/XX/XXXX Payment - {$57.00} - {$30.00} {$0.00} - {$88.00} XX/XX/XXXX Payment - {$58.00} - {$29.00} {$0.00} - {$88.00} XX/XX/XXXX Payment - {$67.00} - {$22.00} {$0.00} - {$90.00} XX/XX/XXXX Payment - {$62.00} - {$27.00} {$0.00} - {$90.00} XX/XX/XXXX Payment - {$58.00} - {$28.00} {$0.00} - {$86.00} XX/XX/XXXX Payment - {$64.00} - {$22.00} {$0.00} - {$86.00} XX/XX/XXXX Capitalized Interest {$220.00} - {$220.00} {$0.00} {$0.00} XX/XX/XXXX Adjustment {$50.00} {$0.00} {$0.00} {$50.00} XX/XX/XXXX Adjustment - {$50.00} {$0.00} {$0.00} - {$50.00} XX/XX/XXXX Disbursement {$500.00} {$0.00} {$0.00} {$500.00} XX/XX/XXXX Adjustment {$100.00} {$0.00} {$0.00} {$100.00} XX/XX/XXXX Adjustment - {$100.00} {$0.00} {$0.00} - {$100.00} XX/XX/XXXX Disbursement {$1000.00} {$0.00} {$0.00} {$1000.00} XX/XX/XXXX Adjustment {$34.00} {$0.00} {$0.00} {$34.00} XX/XX/XXXX Adjustment - {$34.00} {$0.00} {$0.00} - {$34.00} XX/XX/XXXX Disbursement {$340.00} {$0.00} {$0.00} {$340.00} XX/XX/XXXX Adjustment {$68.00} {$0.00} {$0.00} {$68.00} XX/XX/XXXX Adjustment - {$68.00} {$0.00} {$0.00} - {$68.00} XX/XX/XXXX Disbursement {$680.00} {$0.00} {$0.00} {$680.00} XX/XX/XXXX Adjustment {$320.00} {$0.00} {$0.00} {$320.00} XX/XX/XXXX Adjustment - {$320.00} {$0.00} {$0.00} - {$320.00} XX/XX/XXXX Disbursement {$3200.00} {$0.00} {$0.00} {$3200.00} XX/XX/XXXX Capitalized Interest - {$62.00} {$62.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$62.00} - {$62.00} {$0.00} {$0.00} XX/XX/XXXX Adjustment {$320.00} {$0.00} {$0.00} {$320.00} XX/XX/XXXX Adjustment - {$320.00} {$0.00} {$0.00} - {$320.00} XX/XX/XXXX Disbursement {$3200.00} {$0.00} {$0.00} {$3200.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Adjustment {$320.00} {$0.00} {$0.00} {$320.00} XX/XX/XXXX Adjustment - {$320.00} {$0.00} {$0.00} - {$320.00} XX/XX/XXXX Disbursement {$3200.00} {$0.00} {$0.00} {$3200.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$2.00} - {$2.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Disbursement {$370.00} {$0.00} {$0.00} {$370.00} XX/XX/XXXX Refund - {$370.00} {$0.00} {$0.00} - {$370.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Disbursement - {$370.00} {$0.00} {$0.00} - {$370.00} XX/XX/XXXX Refund {$370.00} {$0.00} {$0.00} {$370.00} XX/XX/XXXX Refund - {$370.00} {$0.00} {$0.00} - {$370.00} XX/XX/XXXX Disbursement {$370.00} {$0.00} {$0.00} {$370.00} XX/XX/XXXX Adjustment {$38.00} {$0.00} {$0.00} {$38.00} XX/XX/XXXX Adjustment - {$38.00} {$0.00} {$0.00} - {$38.00} XX/XX/XXXX Disbursement {$380.00} {$0.00} {$0.00} {$380.00} XX/XX/XXXX Disbursement - {$380.00} {$0.00} {$0.00} - {$380.00} XX/XX/XXXX Disbursement {$380.00} {$0.00} {$0.00} {$380.00} XX/XX/XXXX Payment - {$15.00} - {$14.00} {$0.00} - {$30.00} XX/XX/XXXX Payment - {$0.00} - {$29.00} {$0.00} - {$30.00} XX/XX/XXXX Payment {$0.00} - {$30.00} {$0.00} - {$30.00} XX/XX/XXXX Payment {$0.00} - {$30.00} {$0.00} - {$30.00} XX/XX/XXXX Payment {$0.00} - {$30.00} {$0.00} - {$30.00} XX/XX/XXXX Payment - {$6.00} - {$20.00} {$0.00} - {$27.00} XX/XX/XXXX Payment {$0.00} - {$30.00} {$0.00} - {$30.00} XX/XX/XXXX Payment - {$2.00} - {$24.00} {$0.00} - {$27.00} XX/XX/XXXX Payment - {$17.00} - {$17.00} {$0.00} - {$35.00} XX/XX/XXXX Payment - {$14.00} - {$12.00} {$0.00} - {$26.00} XX/XX/XXXX Payment - {$31.00} - {$26.00} {$0.00} - {$58.00} XX/XX/XXXX Payment - {$23.00} - {$26.00} {$0.00} - {$50.00} XX/XX/XXXX Capitalized Interest {$0.00} - {$0.00} {$0.00} {$0.00} XX/XX/XXXX Payment - {$13.00} - {$13.00} {$0.00} - {$26.00} XX/XX/XXXX Payment - {$8.00} - {$17.00} {$0.00} - {$26.00} XX/XX/XXXX Capitalized Interest {$150.00} - {$150.00} {$0.00} {$0.00} XX/XX/XXXX Payment {$0.00} - {$26.00} {$0.00} - {$26.00} XX/XX/XXXX Payment {$0.00} - {$25.00} {$0.00} - {$25.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Capitalized Interest {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX Adjustment {$0.00} {$0.00} {$0.00} {$0.00} XX/XX/XXXX School Refund - {$9.00} {$0.00} {$0.00} - {$9.00} XX/XX/XXXX Refund - {$1300.00} {$0.00} {$0.00} - {$1300.00} XX/XX/XXXX Disbursement {$6400.00} {$0.00} {$0.00} {$6400.00}

Company response to consumer: Closed with explanation