Consumer complaint received 2016-08-24
Company: EVERBANK, NATIONAL ASSOCIATION
State: NM
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
Electronic transfer from my XXXX XXXX XXXX savings account to my Everbank checking account, executed on XXXX/XXXX/XXXX. Everbank sent me an email later that day saying the transfer had been completed. As of today XX/XX/XXXX, they still have not made this deposit of XXXX, available to me to write a check on. Now they say funds will be available XX/XX/XXXX, 6 days after the transfer date. 

This is ridiculous and abusive. Zero reason to hold normal, small US funds that long. None, except for Everbank to skim extra interest off them. It 's unlikely this is not a serial practice, affecting many or all depositors. Here is the email correspondence below - ====== -- -- -- -- -- -- -Original Message -- -- -- -- -- -- -- - From : EverBank To : XXXX Subject : Responding to Your Inquiry Date:XX/XX/XXXX Message : Dear XXXX, Thank you for your recent inquiry. Per your request, I 'm pleased to provide you with the following information. 

All funds will be available tomorrow XXXX/XXXX/XXXX. 

We know you want access to your cash, fast. To determine how quickly your funds will be available after your specific type of deposit has been made, please read the Funds Availability information, which can be found online at everbank.com/terms. 

We look forward to serving all of your financial needs, so please get in touch if you have any additional questions or need further assistance. 


GET IN TOUCH XXXX XXXXXXXXXXXX EverBank is an Equal Housing Lender, Member FDIC ( c ) XX/XX/XXXX EverBank. All rights reserved.AP -- -- -Original Message -- -- - From : XXXXXXXXXXXX XXXXXXXXXXXX Sent : Tuesday, XXXX XXXX, XXXX XXXX To : EverBank Service Requests @ Subject : Checking/Money Market/CD Question User ID : XXXX CIS Number : XXXX Branch : XXXX Account number : XXXX Deposit posted XX/XX/XXXX for XXXX Everbank sends me an email that day, " transfer completed '' No it 's not. At close of business today XX/XX/XXXX, these funds are still not available. Why? 

Transferred between banks in USA. 

- XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to who it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error, and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it. Although our company attempts to sweep e-mail and attachments for viruses, it does not guarantee that either are virus-free and accepts no liability for any damage sustained as a result of viruses.

Company response to consumer: Closed with explanation