Consumer complaint received 2021-10-27
Company: Genesis FS Card Services, Inc.
State: CA
Product: Debt collection
Sub-product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Sub-issue: Contacted your employer

Complaint:
On XX/XX/21, I recieved a call at my place of employment from a very angry male ( caller ID only stated XXXX CA ph # XXXX ). The man was claiming to be from a law office calling regarding a debt and that someone was currently on their way to my work to serve me with a court summons unless I paid him for an outstanding debt I do not remember owing to a Milestone Mastercard, I informed him that I never received anything in the mail from any lawfirm nor from the debtor and he said that they wouldnt have sent anything only the original debtor from years back. I requested the name and address of the lawfirm which he firmly ignored my even asking. I requested a debt verification letter which he refused to send which is when I knew the situation seemed a bit sketchy and I told him I would need to do some research on my end before paying any money and to not contact my employer again. I told him that if they needed to get in touch with me that they may only do so in writing to my address and confirmed my address of XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX with them. He then reminded me that someone would still be serving me that day but no one came. 

The next day, XX/XX/21, a very similar number called my work again except this time my co-worker answered the phone and hung up. It was recorded on the caller ID as XXXX, CA XXXX. ) The same day, XX/XX/21, I received another call to my cell phone along with a message from a man named XXXX XXXX, a legal administrator from a lawfirm called XXXXXXXX XXXX XXXXXXXX ( ph number XXXX -- the same number that was from the hang up call on my work phone after being told to never call my work ). He stated that I had spoken with someone with " XXXX Services '' and that I had until the end of the business day to call him to resolved the matter otherwise he was going to have me served at my work address. He gave me the number of XXXX ext XXXX and " wished me luck. '' Assuming this was pretty fishy, I did not return the call. 

Finally today, I get another call from phone number XXXX to my work asking for the HR department. I informed him that they were not there ( I work for a small mom and pop shop so our " HR department ' is the wife of the owner. I offered an email address of physical address to reach them at which he refused and he said they only want a phone number. I said I could take a message or offered my assistance. He asked for a floor manager which is myself and he asked my name. When I told him my name, he informed me that he was calling from the law offices of XXXX XXXX  XXXX and that he was attempting to reach HR to set up garnishment of my wages. When I told him I never received any court summons and that it would seem that a court order would need to come first before any wage garnishment he turned very angry and said I was breaking the law by interferring with him getting in contact with my HR department. I reminded him that they simply were not there and that he was breaking the law by continuing to call my employer despite my request to seize and desist and send everything in writing. 

I'm unable to find anything online to legitimize that this is a real lawfirm. None of the numbers come up online linking to any legit landlines of businesses and the people calling are extremely aggressive and are breaking multiple CFPB laws. 

Please let me know if I can provide any additional information. 

Thank you. 

XXXX XXXX

Company response to consumer: Closed with explanation