Consumer complaint received 2016-02-24
Company: JPMORGAN CHASE & CO.
State: OH
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
My name is XXXX XXXX, I am writing this letter on behalf of my elderly father, XXXX XXXX XXXX. We are fearful that Chase Mortgage is going to foreclose on his home that he & my mother worked so hard, for so many years to acquire. Because of his failing health, both XXXX and now XXXX, I have stepped in to try and help now that Chase has refused to do so. 

My father is Veteran of the XXXX XXXX but things like that do n't matter to Chase, I guess. We have been trying month after month to submit documentation to them with no success at all. Violation of The Real Estate Settlement Procedures Act ( Regulation X ) 1024.41 Loss mitigation procedures. The Consumer Financial Protection Bureau established rules to " protect mortgage borrowers from costly surprises and runarounds by their servicers. '' I can not tell you how many times we have faxed and re-faxed the same documents. They asked for the XXXX countless times which we sent in, which is merely a document to obtain copies of the homeowner 's tax return. Why do we have to send the same document over and over? 1024.41 ( b ) Receipt of Loss Mitigation application - " A servicer shall exercise reasonable diligence in obtaining documents and information to complete a loss mitigation application. '' It is also disturbing that along with the obvious mishandling of servicing this mortgage by Chase, that the current interest rate of 8.25 % is prejudicial and predatorial. Dodd-Frank : Title XIV - Mortgage Reform and Anti-Predatory Lending Act 15 U.S.C. 1602 ( Dodd-Frank Act 1431 ) Subtitle C : High Cost Mortgages, High cost mortgages include first mortgages with an interest rate that is more than 6.5 % higher than the average prime offer rate, or a second mortgage with an interest rate more than 8.5 % higher than the average prime offer rate, as well as other enumerated definitions. When interest rates are now at XXXX & 4 %, why must he suffer from a sub-prime interest rate at over double the current rate? 

He is now at the point where he feels so beaten down by numerous account managers and being talked down to because he does n't understand all that is being said to him ; he feels like Chase is purposely steering his mortgage into foreclosure. XXXX Continuity of contact - " Servicers are required to maintain reasonable policies and procedures with respect to providing delinquent borrowers with access to personnel to assist them with loss mitigation options ''. Fair Debt Collection Practices Act FDCPA 806, Harassment or abuse 15 U.S.C. 1692d - Chase has been very condescending and short when communicating with my father. I do n't understand why Chase feels the need to talk down to him or make him feel stupid or like a deadbeat homeowner. 

He also was n't given a written reason for denial or a chance to appeal that decision. 1024.41 41 ( h ) Appeal process. Paragraph 41 ( h ) ( 3 ) Supervisory personnel. The appeal may be evaluated by supervisory personnel that are responsible for oversight of the personnel that conducted the initial evaluation, as long as the supervisory personnel were not directly involved in the initial evaluation of the borrower 's complete loss mitigation application. 

I am pleading for someone to step in and help us get his mortgage situation back on track. If he could only get a decent interest rate with a decent payment amount, get the unpaid payments put on the back of the loan and give him a fresh start then he could make his monthly payments for as long as he remains alive in his house. Please someone help us. 

Thank you, XXXX XXXX, daughter of XXXX XXXX XXXX

Company response to consumer: Closed with explanation