Consumer complaint received 2017-09-29
Company: Waypoint Resource Group, LLC
State: MD
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
On Friday XXXX XXXX, XXXX I was notified of new collection activity on my credit report. Waypoint Resource Group had reported to the credit bureau 's that I owe them {$1100.00} On Tuesday XXXX XXXX, XXXX I contacted Waypoint via telephone to inquire. I was told that they had received the account from XXXX XXXX in XXXX. I informed them that I did n't owe XXXX anything that all boxes had been returned in the summer of XXXX and I had a {$0.00} balance on the account. I asked them to remove the account from my credit report and they refused and said " the account would remain on my credit report '' and to contact XXXX. I told them this is not the first time XXXX has done this they sold it to another collection company last year knowing I had turned in all equipment and satisfied my final bill. I disputed it and the company had to remove it. This is the same thing. I do n't owe this debt and it needs to be removed. They refused. Waypoint has never contacted me regarding this debt. They just put it on my credit report. 

I walked into my local XXXX on XXXX and explained to them what happened with WayPoint. I told them that I had previously gone through this with them last year with a different collection agency and that they told me I had a {$0.00} balance last year one I turned in the equipment. The representatives looked in the computer and could not find a final bill and stated that a final bill had never been sent out to me. They contacted someone on the computer to inquire about the account. The person on the computer states that the amount is for an early termination fee. I state again that I had a {$0.00} balance last year and how is that possible. When I turned in the equipment I was told I did n't owe anything else on the account. The person on the computer said that they would waive {$660.00} and I would have to pay the remaining {$440.00}. I still contest that I should have to pay anything. I was told first I had a {$0.00} balance. Then I was told this debt was for not returning equipment, then I was told it was an early termination fee. No. It 's not my debt. I was told by the in store rep to call XXXX to speak to the collections department about the remaining balance. I called later that day. The representative that I spoke with told me that she was going to put in a ticket with ERT due to the amount and that they would be able to credit the account to clear it up. She said it would take sometime for them to get back to me though. Then a supervisor gets on the phone and starts to explain bills to me and tells me that XXXX got a new system and she also says that a bill did n't go out to me, but she wants to send me one now. She insist that the only way to clear this is for me to pay it. I tell her that I would not be paying it since I do n't owe anything. I have XXXX XXXX XXXX account and if I owed XXXX money I would not have been allowed to get that account. It is a XXXX requirement that all previous accounts be in good standing before you can get that account. If I owe XXXX money for anything I would not have been given that account at the same address, with the same phone number, and the same name. On Thursday XXXX/XXXX/XXXX I put in a complaint online at XXXX " askXXXX '' site. I received a call from XXXX on XXXX/XXXX/XXXX, but we did not speak until XXXX/XXXX/XXXX. I explained the situation to him and he said that he would talk to accounting to see if they were able to waive the {$440.00}. He said he would call me back on Tuesday XXXX which he did. He said that they were n't going to be able to waive the fees because they were for services rendered. I told XXXX that did n't make sense. The services were disconnected in XXXX. They ca n't expect me to pay for services rendered in XXXX and XXXX. Additionally, XXXX keeps changing what this money is owed for because first it was for equipment, then it was an early termination fee, and now it is for services rendered ( that really were n't rendered ). XXXX advance bills so you ca n't charge for something I do n't have. XXXX said he understood, but I would have to pay it. It 's more than a year later you never sent me a bill. XXXX said they could send one now. " how do you send someone a bill for something you already told them was paid and had a {$0.00} balance. I told XXXX XXXX made some mistakes and I as the consumer should not be punished for them. putting this on my credit report knowing I was n't properly billed or notified is not right and the validity of the debt is beyond questionable with XXXX constantly changing what the debt is for.

Company response to consumer: Closed with explanation