Consumer complaint received 2023-09-10
Company: Solar Mosaic LLC
State: SC
Product: Debt collection
Sub-product: Other debt
Issue: False statements or representation
Sub-issue: Impersonated attorney, law enforcement, or government official

Complaint:
On XX/XX/23 we were approached by someone we were lead to believe had affiliations with our electric utility provider. 
We were lead to believe that there were tax incentives that would install solar panels to our home. Win win situation we were told.

Also we were lead to believe only a select few would have the privilege to participate in this program and we would have to be screened and approved as well as summitting our social security numbers to be checked for verification only. 
Our understanding was we would no longer have a utility payment with our electric company and we would pay our bill through XXXX and Mosaic Solar would take care of the legal stuff with money because of the incentives that were there to pay for the panels. 
We signed online documents and verified it with what we thought was the outline of this special offer. 
After the salesman left I printed out all the emails as well as the link that said, '' Our signed documents '' That's when we realized the credit check was actually for a loan in the amount of {$55000.00} and with interest for 25 years the total would be {$120000.00}. 
No, this is not what we thought we were signing up for. 
I'm sorry if we agreed verbally on your so called verification by phone with another employee of your company. 
Once again, we never agreed to this contract. 

We were going solely on the salesman 's info and answers to any and all questions we asked about it. 
Your verification is definitely not what we were lead to believe and we never suspected a loan in such of an insane amount!. 
I called the gentleman who I now know was your sales agent and not a representative with our electric company nor is he affiliated with any government agency offering the tax incentives.. This was a deceitful sale of an unwanted product by bait and switching us to take out a loan. I asked him again and again if it was a loan. 
I got an answer that was very vague and it wasn't telling me exactly if this was a huge loan that I was now seeing on the printed contract. 
I asked about if I decided to withdraw or cancel, would there be an issue or problem. He said no there would not be. 
I noticed from my printing out the 29 page online contract that we signed ( not knowing this was a loan! ) that we only have 3 business days to cancel this transaction and it's only by summitting pages and forms they added randomly into the contract. 
We were not informed of this. 
I was still lead to believe I could cancel all of it even after the inspectors come to our home on XXXX This is beyond their legal wording of 3 business days. 
( Shame on you! ) Unfortunately because of being preyed apon by a large company like Mosaic, we will be forced to hire an attorney before XX/XX/ to make sure we legally abide by their terms of this fraudulent contract. 
Seriously, 3 business days and it was buried in a 29 page document. 
That's deceit! 
I'm making this complaint before hand because it seems to be Mosaics mission to throw out some loophole that's obscured in the 29 pages of legal jargon in their contract to still keep preying on the innocent. 
I've been reading count after count of complaints. 
All have a common reply from mosaic that places the blame and the fault on each of these innocent victims. 
Sad part is, they seem to be getting away it. 
The CFPB has got to do something about this. It defines every misdeed that the CFPB is fighting against. Please, I beg you to investigate this company and stop them from causing so much hardship and making people feel exploited. 
If Mosaic wants to do the right thing by me and perhaps try to establish some faith in the consumer market again, I would hope that you would either reach out to me to voluntarily cancel this contract or accept my 3 day notification for cancellation without throwing out one of your loopholes to keep me tethered to a contract I did not have knowledge of.

Also, I want this hard credit inquiry removed from my credit file, You were never authorized to check my credit for a loan.

If you do not, I can promise you that you will get no where.

South Carolina is one of a few states that protects us from wage garnishments from creditors like you. 
All our real property is way under the thresh hold of what you would be allowed to take for a lien. 
The amounts you put on this contract are laughable for a double wide mobile home that's like 30 yrs old and a tiny lot of land that's almost worthless because of location and how it's bordered out with adjoining land owners.

Most likely my husband and I will not live another 25 years for the repayment of this insane loan. We would be in our XXXX XXXX and XXXX XXXX 
So, all you will be doing is making your company look bad and you will waste your resources trying to get something we don't have and never will have. 
Think carefully about how you will handle this.

Company response to consumer: Closed with explanation