Consumer complaint received 2022-03-30
Company: OneMain Finance Corporation
State: MD
Product: Payday loan, title loan, or personal loan
Sub-product: Personal line of credit
Issue: Getting a line of credit

Complaint:
I spoke to a loan agent 2 days ago that assured me that she would have someone from the " customer satisfaction, '' department contactme regarding the misleading application process for this loan. As I did not appreciate this personal loan request being processed as a loan to refinance my vehicle when I was not even being notified that it was a loan against the vehicle I would be receiving. I was informed throughout the application that I needed to provide my " vehicle information, '' to " PROVE who I am. '' So I continued the application after the soft pull/prequalification and provided the information because IT MADE SENSE! I received the loan for my vehicle in person, so who better to verify my identity & history than my most recent current lender? When I spoke with the customer service representative at the " XXXX '' office I explained this over and again. NOTHING, I received in the attached emails indicated that this loan was A TITLE LOAN dependent on the ability to refinance my vehicle. I am VERY familiar with how credit works my loan is JUST hitting a one-year anniversary and less than 30 % of the loan is paid off. It WOULD NOT help back me for a loan. In other soft pull loan offers I was preparing to apply for I was asked for my " assets, '' ( i.e. savings, home, etc. ) and I was prepared to provide my RETIREMENT savings to them but I did not apply because they were offering smaller amounts then OneMain and since I was looking to only have my credit hard pulled ONCE this year I went with OneMain. 
OneMain has caused me a disservice because I was not given the opportunity to make the decision fairly because NOWHERE did OneMain say or suggest that " IN ORDER TO APPROVE YOU FOR A LOAN, WE WILL PERFORM A TITLE LOAN. '' I tried explaining this was a problem to the customer service representative ( who at the time attempted to dispute what I was saying by informing me " well, you have no other assets we could put a lien against '' ) because I have a retirement savings account that could have been used on the application, and a co-signer I just wanted to try for the loan on my own account first. It was her nervous pause before stating that she could have the " customer satisfaction department, call me '' if I was " unhappy with the process '' and I asked her " to put the ticket in '' as she was hanging up the call with me mid-sentence.Needless to say there has been no call, but I did receive a " denial '' letter which also isn't true. I asked for the process to be stopped! There is a difference when reporting such things. If I did not complete the application by providing the remaining documents they wer unable to verify the ability to provide me a loan not " DENIED '' me a loan. 
Therefore, I am writing OMF, XXXX who by offering them as a lender supports their practices and the FTC to have this run of my credit REMOVED IMMEDIATELY. This WAS SHADY! You all lie and further damage individuals with poor credit that are trying to DO BETTER with their lives by practicing predatory lending, by means of misleading applicants to continue with the processwithout providing what the process would entail inplain sight. WHO would believe that in any of the attached images of these emails the loan is contingent on financing my already financed vehicle? 
If you bothered to OUTRIGHT say " WE CAN APPROVE YOUR TITLE LOAN, '' I would have NOT continued because I know how credit aging works as I have been working on IMPROVING the credit that continues to hold me back from being able to even rent a DECENT apartment anymore. 
IT is RIDICULOUS how companies like these get away with this! ONLY THIS TIME I WILL PURSUEthis further if this hard pull remains on my credit OneMain will NOT do this to another unsuspecting hard-working American.

Company response to consumer: Closed with explanation