Consumer complaint received 2016-06-30
Company: JPMORGAN CHASE & CO.
State: WA
Product: Bank account or service
Sub-product: Checking account
Issue: Making/receiving payments, sending money

Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX Contact Phone : XXXX Alternate Phone : XXXX Email : XXXXXXXXXXXX Business Name : Chase bank, XXXX, XXXX by XXXX, XXXX, and XXXX XXXX XXXX Chase Bank XXXX XXXX XXXX landing XXXX, WA XXXX Bus Phone : XXXX XXXX XXXX paycycle by XXXX XXXX mall XXXX XXXX XXXX id # XXXX Transaction date : XX/XX/XXXX & XX/XX/XXXX Amount in dispute : XXXX XX/XX/XXXX I experienced difficulty getting on-line to my Business Banking Account XXXX XXXX XXXX XXXX XXXX Logical Mind # XXXX with XXXX. My Son XXXX XXXX and I drove to XXXX Chase Branch and explained that I was unable to get online. I had the same login in name and password for the last 4-5 years. The lady helped me to reset my password but the following day when I tried to go on-line again I could not get into my account from home. I have all of my bills set up so that each month the bills come in and the bills get paid I do absolutely nothing. I 've made the same amount every month {$3300.00} for 11years. The money was direct deposited by XXXX County or XXXX - XXXX every month. XXXX XXXX, 2016, my debit card was rejected. I went to Chase Bank XXXX XXXX to find out why. print out showed XXXX charges : XXXX/XXXX/16 for {$3000.00} & XXXX/XXXX/16 for {$3000.00}. 
Never has an amount this large ever been paid out.was surprised the bank did not contact question this charge for " payroll. '' sole proprietor / only employee.XXXX, bank manager filed forms for claim # XXXX XXXX XXXX it was Friday, money should be back Monday. Monday no money.Tuesday returned the add'l forms. she faxed them. XXXX told me that my business was not listed open by Washington DoR. Chase need bus.lic./ tax id DofR online list attached bus. open. XX/XX/XXXX. XXXX what do you want? offended by her manner needed to get the account straightened out saidl no money, need an appt. XX/XX/XXXX XXXX appt to close one open another. XXXX XXXX worked with me for 1 1/2 hours She then took the paperwork to XXXX XXXX who rejected my business banking application because she said the names did n't match. My business was established under XXXX and the debit card reads XXXX but all bank correspondence is sent to XXXX. I had multiple pieces of ID including my XXXX XXXX, she refused to open the acct even though Chase would not guarantee the money if I did not close and reopen. The money was returned bills were supposed to be paid but on XXXX XXXX, 2016 XXXX XXXX called me and said The money was removed XX/XX/XXXX because it was an ACH payment w/only 24 hrs to report but ACH customer service reports XX/XX/XXXX the transactions as on-line banking transactions.. I believe a grievance filed about XXXX XXXX performance was the reason for the reversal.No one at Chase will reverse the reversal. was told : XXXX at XXXX was refusing to return the monies. I had to call XXXX to settle.spoke to XXXX+ XXXX people on XX/XX/XXXX and XX/XX/XXXX. Was assured me my chase account had never been debited. I called Chase back. I said wrong information. I was told XXXX # XXXX. The number does not work it is not a real number. Not that it is no longer working but that it did not exist. I call Chase they say call XXXX XXXX XXXX for name of company ID XXXX ( XXXX, XXXX XXXX. XXXX made withdrawal. XXXX is listed on the internet as XXXX by XXXX. No longer {$6000.00}. debit card worked til XX/XX/XXXX. {$34.00} NSF ea. use. mortgage increased & past due / late fees, my creditors no pay for 2 mos.w/ late fees credit scorein the gutter. did not charges. do not owe. bank should have realized an issue XXXX unusually high amounts were charges should have been notified. I want the money returned I want all bank insufficient funds charges reversed. I want a letter that I can give to my creditors to rtrn accts to normal.want new bus. acct

Company response to consumer: Closed with monetary relief