Consumer complaint received 2016-01-19
Company: Westlake Services, LLC
State: AZ
Product: Consumer Loan
Sub-product: Vehicle loan
Issue: Taking out the loan or lease

Complaint:
. XXXX XXXX 2015 I took in my {$57000.00} XXXX to XXXX and traded it in for a {$22000.00} XXXX and {$13000.00} cash to my understanding unbeknown to me a contract to Westlake financial my car get impounded Westlake pick the car up inform them that they stole my car from the police impound and I had no idea who they were they made me to pay them {$23.00} to make a long story short they charge me repo fees for my first payment was due for a contract that I did n't even know I had before it was all over the charge me 19 times for repose and my car was never even repo XXXX I paid {$22000.00} an extra repo fees then my car. Police impound again in XXXX my car got impounded again Westlake picked up my car again from police impound I called to ask how much money I owe them they told me how much money do you have I said XXXX I said hold on and then told me that I told him they needed to {$3300.00} this time I told him I did n't have it then I 've ended up paying in the money I want you to auto auction to pick up my car where I always pick it up at they said it was n't there 's call Westlake I called Westlake they told me I was at the XXXX and to go pick it up when picked it up there was no registration no plate on it so I took it down and got it reregistered about a month and a half later the police showed up at my house saying they were running my plate that my vehicle was reported stolen then a left and then it came back and they said they want to run the VIN and it came back stolen supposedly I should have all the paperwork another card with money in my name for nine months and that I traded to my car in for it and everything and the police took it upon themselves after seeing all the paperwork in the impound with all my paperwork instead some car lot reported it stolen I received a notice in the mail telling me they recovered my stolen vehicle at the police department and you come get it upon trying to get it back from the police department they informed me that it was still being held for evidence then I spoke to the detective on the phone he told me that it looks like I can afford the car and he was going to give it back to the finance company so I called the finance company two days later and they had already sold it my car payments were never late they had no reason to repo my vehicle I feel that this unfairly stole my vehicle I paid {$84000.00} total on that car I have all the receipts and I want my car back so now I 'm left with no car and my money is just out the door please help there 's more to the story but it wo n't fit please let me know what you can do I never broke the contract I have all receipts they charged me for recovery fees beforebfirst payment was due plus 19times for repost fees at XXXX to XXXX each time they 'd give me run around when trying to herbaceous back pass call around office stole my belongings out of car refused to give car with out full fees plus I paid 9 months of payments at XXXX they acted like collections hung up on me gave fake names when I asked whom I spoke to and later called back to speak to that person and telling me that person do n't work there they lied Alot

Company response to consumer: Closed with explanation