Consumer complaint received 2015-06-24
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AL
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Account terms

Complaint:
Got a copy of my credit report to purchase a home while I was looking over my report I noticed a bill that was sent to collections from where I was a victim XXXX XX/XX/2013 I reported the accident to the XXXX law firm where I had filed a lawsuit against the insurance company XXXX law firm was very well aware of all XXXX that I received treatment from the law firm charged 40 percent of the settlement money which I was not told up front on how much they would receive after being released from XXXX hospital that is when I contacted XXXX law firm they where responsible for handling all my bills which incurred from the accident the XXXX law firm recieved more money than I got from my settlement check which I finally got my part of the settlement check last month to make a long story short they did not pay my hospital bill XXXX in which I just found out about it XX/XX/XXXX from my credit report in the amount of XXXX dollars my attorney was responsible for taking all my XXXX bills that occurred XXXX an paying them from my settlement money why they were so eager to get 40 percent of my settlement money they did not pay the hospital that I recieved treatment from and by them not paying the hospital they sent the bill to collections in which it has caused me hardship by lowering my credit score in which I have been working hard to repaire since last year so by my attorney not paying that bill it lowered my credit score which caused me not being able to obtain a mortgage loan when I contacted the number I got off my credit report to find out why I owed XXXX that's when I was told who the company was an the date of treatment and what the reason for treatment was from so that's when I called the billing department XXXX with the account number I obtained from the collection agency am I explained to the lady in billing that I was not responsible for those charges that they put in collections she refused to finish hearing what I had to say an told me I am responsible so that's when I hung up an called the XXXX law firm to speak with either XXXX because they are the XXXX people that I had to stay calling about my case I only met with someone from the XXXX law firm XXXX an that's when they came to my house XXXX they only called me a total of XXXX times since XXXX any other time I always had to call them to check on the progress of my lawsuit an then when I called they where never available I usually had to wait 2 or 3 days to hear back from them an the longest I had to wait for a response was like a week and a half anyway I have a bill on my credit report and a lot of inquiries that I did not authorize on my credit report as well as XXXX addresses that I have never lived at and numerous phone numbers that is an was not used by me as a form of communication and I need to know how to let someone know that I have mis leading information on my credit report. Thank you for your time and patience.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief