Consumer complaint received 2022-03-13
Company: Shellpoint Partners, LLC
State: MD
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Problem with personal statement of dispute

Complaint:
During a loan modification after a forbearance period ( both covered under CARES act ) the mortgage company reported late payments to the credit agencies. When I disputed the report and stated that the modification period was covered under the cares act, the company denied my dispute. All details follow : Date : XXXX XX/XX/XXXX. 
-- >Initial request previously sent : XXXX XX/XX/XXXX. 
-- ->Denial of request received by phone on XXXX XXXX. 
Company : Shellpoint Mortgage Servicing ; XXXX XXXX XXXX ; XXXX, SC XXXX. 
Subject : Dispute of credit report information and request for credit correction, in compliance with the CARES Act. 
Account number XXXX. 

My account was incorrectly reported 30 and 60 days late for XXXX and XX/XX/XXXX ( see page 4 of attached credit report ). My CARES act COVID-19 related forbearance ended in XXXX. I had already applied for loan modification which was approved on XXXX XXXX ( attached ), which qualifies as a protected accommodation under the CARES act.

-- Excerpts from attached Consumer Financial Protection Bureau ( CFPB ) CARES Act FAQ and Statement on enforcement --.

The CARES Act addresses accommodations to consumers impacted by COVID-19. For purposes of the CARES Act amendments to the Fair Credit Reporting Act ( FCRA ), an accommodation includes agreements to modify a loan.

Section 4021 of the CARES Act amends the FCRA to address how furnishers report accounts subject to an accommodation : if the credit obligation or account was current before the accommodation, during the accommodation the furnisher must continue to report the credit obligation or account as current. 
-- end excerpt --. 

Records of the trial payments ( from XXXX onward ) were previously submitted and are again included here. I now have completed the loan modification, as of XXXX XXXX. Documentation is attached. 

I initially requested this to be fixed on XXXX XXXX ( record attached ), and was told that it would be fixed once my modification is complete ( it is complete now ). I made a second official request by email and by the mortgage company 's online form on XXXX XX/XX/XXXX ( record attached ). 

Attachment 1 Credit report, reference page 4.

Attachment 2 Loan modification request approved/initiated, XXXX XXXX. 
Attachment 3 Records of the trial payments ( from XXXX onward ). 
Attachment 4 Loan modification complete, XXXX XXXX. 
Attachment 5 Initial request for credit report to be fixed, XXXX XXXX. 
Attachment XXXX Second request for credit report to be fixed, XXXX XXXX. 
Attachment 7 Consumer Financial Protection Bureau ( CFPB ) CARES Act FAQ.

Attachment 8 Consumer Financial Protection Bureau ( CFPB ) Statement on enforcement.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation