Consumer complaint received 2023-09-14
Company: Shellpoint Partners, LLC
State: MN
Product: Mortgage
Sub-product: FHA mortgage
Issue: Trouble during payment process
Sub-issue: Fees charged

Complaint:
I was in contact with Shellpoint when my mortgage was bought. There was a XXXX payment that was rejected from a MN home help grant company. Shellpoint could see this rejected payment. This payment would have caught up the loan and prevented any further fees. 
Shellpoint continues to assess inspection fees on XX/XX/23, XX/XX/23 and XX/XX/23, {$30.00} for each date. Shellpoint refused a payment from a grant company in order to access more fess to my account. I was in contact with Shellpoint continuously while waiting for my resubmitted payment to post, however they said when they receive a batch of payments it takes 7-14 days to post. The payment did eventually post and my account is current, however there were so many inconsistencies with contacting them in regards to fees, balance info and payment information. I feel there was additional fees and finance charge amounts assessed, as a result of them not promptly posting the original payment. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - -- -- - XX/XX/23 - spoke with XXXX. 
ShellPoint : XX/XX/23 {$6200.00} pmt, cancelled. 
XX/XX/23 {$6200.00} rejected sent was rejected XX/XX/23. Please see timeline it took to notify me. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - -- -- -- -- -- -- -- - spoke with : XX/XX/23 XXXX XXXXshellpoint Didn't have access to XXXX. 
Take up to 30 days to have loan transfer to new company. Rejected by previous servicer. 
Don't know why payment rejected. 
Was there a charge posted for the inspector that came out on Monday? 
Doesn't see at this time. They send invoice. Usually fee is {$30.00} {$30.00} was charge on XX/XX/23. Invoice received on XX/XX/23. XX/XX/23. Name of company checking house : XXXX. 
Confirming if payment received. 
Have not received funds yet. 
Status of loan was sent on XX/XX/23, sent to MN home help From experience of XXXX, funds are sent in batch. 
7-14 days for payment to be applied. 
Balance of acct : {$81000.00}, as of XX/XX/23 Current payment : {$7300.00}, as of XX/XX/23 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- spoke with : XX/XX/23 XXXX Can take 7-14 days to post on acct., Don't see at this time Sent over to dept an email to allocate the funds once received. 
{$81000.00} $ XXXXpayments without fees {$7300.00} total w/o fees {$30.00} XX/XX/23 only property inspect as of recent at this time. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - spoke with : XX/XX/23 XXXX XXXX Payment not posted as of yet Balance : {$81000.00} Payment : {$7300.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - spoke with : XX/XX/23 Name : XXXX No response from HAF. Will send another email. 
7-14 days after you receive it. 
No fees charged, XXXX inspection fees. 
Date they process, not the batch date. 
Has any fees been assessed : Current payment : {$7300.00} Current Balance : {$81000.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - spoke with : XXXX XX/XX/23 7-14 days from date of XX/XX/23 for payment to post Takes 24-48 hours to respond to email sent to HAF. XXXX XX/XX/23 didn't update file with response if one was received. 2nd email was sent yesterday to HAF. 
XX/XX/23 for 60 days no penalty on late fees or cbr. Not penalized with fees. 
Need at least 6 payments due, no less. 
Not in active foreclosure status at this time. 
Inspection fee at this time : {$30.00} for XX/XX/23

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation