Consumer complaint received 2017-08-15
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Closing your account
Sub-issue: Company closed your account

Complaint:
My name is XXXX XXXX and I am the account holder of the account ending in XXXX. I recently was approved for a brand new unsecured card on XXXX XXXX, 2017. To date, I have had the most horrible experience with Capital One as a new customer. The following summarizes my experience : 1. On XXXX XXXX XXXX, a series of ( 2 ) unauthorized payments were charged on my capital one card from bank accounts as payments ; 2. I immediately made a call to the Fraud Prevention department to dispute the charges and alert them that I am not sure how these bank account charges showed up in my account. It must be a technical error, I explained to the manager.
3. The manager, personally reassured me that this would not have an adverse effect on my account since I called and disputed these charges. I also informed her that I had an upcoming trip to XXXX and that I could not have any mishaps with my new card.
4. On or about XXXX XXXX, 2017, Capital One unilaterally closed my credit card without fair investigation or reasonable alternatives as to solve this issue of unauthorized charges ; 5. I spoke with various fraud managers, I reported my concerns to the Ethics investor board, I contacted Capital One on social media, due to my large platform, and now to Executive department informs me that there is nothing they can do ; all to no avail.
I am horrified and disappointed with the handling of this matter. I have not received a fair determination that proves I breached your terms. In fact, I dispute an actual breach by me of your terms and attached is evidence of the way I ordinarily make my payments with a debit card, for your reference. The unilateral closure of my card is unconscionable and it demonstrates that consumers do not have actual bargaining power in this process. This process is also causing me much distress.
I have put forward a complain to the board of directors and I plan on going to the SEC and the press. I just want a fair resolution and superior customer service as you state you provide your customers with. It is rational and logical that someone who is this diligent and persistent does not receive reasonable consideration nor the benefit of the doubt that is ambiguous. I am being treated unfairly and all I ask is that a new card be issued to me. I have recently begun to rebuild my credit and your unilateral closure of my account will have devastating effects on my credit. For these reasons, your department should remain ethical and fairly adjudicate the re-opening or reissuing of my {$500.00} limit card. There are principles of equity and fairness at stake here and I will not give up.
Please feel free to contact me at your earliest convenience. As I stated, I am leaving on a trip and my hotels are booked with my credit card ; this can create problems for me when I am out of the country. Please do your best to keep my business as a valuable customer for the long term and put forth actual effort. Thank you.
My name is XXXX XXXX and I am the account holder of the account ending in XXXX. I recently was approved for a brand new unsecured card on XXXX XXXX, 2017. To date, I have had the most horrible experience with Capital One as a new customer. The following summarizes my experience : 1. On XXXX XXXX, 2017, a series of ( 2 ) unauthorized payments were charged on my capital one card from bank accounts as payments ; 2. I immediately made a call to the Fraud Prevention department to dispute the charges and alert them that I am not sure how these bank account charges showed up in my account. It must be a technical error, I explained to the manager.
3. The manager, personally reassured me that this would not have an adverse effect on my account since I called and disputed these charges. I also informed her that I had an upcoming trip to XXXX and that I could not have any mishaps with my new card.
4. On or about XXXX XXXX, 2017, Capital One unilaterally closed my credit card without fair investigation or reasonable alternatives as to solve this issue of unauthorized charges ; 5. I spoke with various fraud managers, I reported my concerns to the Ethics investor board, I contacted Capital One on social media, due to my large platform, and now to Executive department informs me that there is nothing they can do ; all to no avail.
I am horrified and disappointed with the handling of this matter. I have not received a fair determination that proves I breached your terms. In fact, I dispute an actual breach by me of your terms and attached is evidence of the way I ordinarily make my payments with a debit card, for your reference. The unilateral closure of my card is unconscionable and it demonstrates that consumers do not have actual bargaining power in this process. This process is also causing me much distress.
I have put forward a complain to the board of directors and I plan on going to the SEC and the press.
In addition, on XXXX XXXX, 2017, I received the same decision from your executive office not to reopen my card. My credit score has dropped almost 50 points from your unreasonable actions. This is serious defamation of credit based on inaccurate information and poorly investigated assumptions on Capital Ones behalf. Customers should not be treated this way. Until my account is not reopened I will continue to file complaints and soon legal action against your company. These practices are predatory in nature and Capital One has countless complaints against them : See http : //theweek.com/articles/473752/feds-nail-capital-preying-consumers-guide and see http : //money.cnn.com/2012/07/18/pf/capital-one-refund/index.htm ; https : //www.propublica.org/article/at-capital-one-easy-credit-and-abundant-lawsuits

Company response to consumer: Closed with explanation