Consumer complaint received 2016-07-17
Company: JPMORGAN CHASE & CO.
State: MA
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Other transaction issues

Complaint:
I have already filed a complaint against XXXX, so this complaint is relevant only to Chase Bank. 

As I have learned, XXXX ( a subsidiary of XXXX ) collects and processes ACHs through Chase Bank. I do not have nor have I ever had any accounts with XXXX. On XXXX/XXXX/16, I notice an unauthorized debit for {$2000.00} from my XXXX account from " XXXX PYMT '', which overdrew my checking account by about {$500.00}. I go down to a XXXX Branch in New Hampshire and tell an employee about this ( I think the branch manager ), and I am told in no uncertain terms that ACH transactions that are currently pending ca n't be disputed, and that there is absolutely nothing that can be done until it posts, which will occur the next business day. I was instructed to return the next day to file a dispute in writing ( the XXXX ) which I did. 

A week passed and I still did not see a refund applied to my XXXX account. I soon got a letter from XXXX, claiming that I really did authorize the transaction, and that my attempt to reverse the transaction was denied. Of course, I researched further, since this was plainly false. 

I received a copy of the discussion between XXXX and Chase bank ( attached ). XXXX opens the discussion by stating to Chase bank that XXXX customer ( me ) was claiming that this transaction for {$2000.00} was unauthorized. XXXX requested that Chase either return the money to them or to fax XXXX their evidence suggesting that I approved of the transaction. 

JP Morgan Chase replied by providing them with a paper containing numerous identification and trace numbers. What it did not contain was my signature or my voice authorization to debit the account. In fact, the second sentence of Chase 's reply to XXXX was this : " Please notify J.P Morgan if the receiving client is disputing its validity and requesting a return. '' I reported XXXX to the CFPB, which is ongoing. 

Money was fraudulently debited from my account from XXXX XXXX to pay a car loan that is not in my name. Chase bank processes payments for XXXX, since they are n't an actual real bank. Thus, Chase made an unauthorized withdrawal from my checking account at the request of XXXX XXXX, and then credited that withdrawal to XXXX XXXX, who in turn credited it to whatever customers of theirs paid their car loan with it. 

I did not authorize Chase ( or anyone else ) to withdraw this money from my account. Chase responded to XXXX notification that the customer whose XXXX account they debited was alleging the transaction was unauthorized not by returning my money to XXXX, but with a " proof of authorization '' that contains transaction numbers and descriptions, but no actual proof ( voice or signature or anything ) suggesting that I approved the transaction. The second sentence of this reply to XXXX request for Chase to reverse the unauthorized transaction actually suggests they are unaware that XXXX customer " is disputing its validity and requesting a return. '' Despite Chase 's inability to provide any evidence that I authorized the withdrawal of {$2000.00} they made from my account, XXXX decided to rule that this transaction was authorized. When Chase bank received this dispute notification, they should have either provided evidence that I did in fact authorize the transaction ( which they ca n't, because I did n't ) or give the money back to XXXX so XXXX can return it to me. Instead, they sent XXXX not the money they should have returned, but the letter I attached describing the transaction, trace number, amount et cetera, and that did not appear to comprehend XXXX original claim that their customer was claiming that the transaction was UNAUTHORIZED. 

When Chase was notified by XXXX that XXXX customer from whom Chase debited {$2000.00} was claiming that the debit was UNAUTHORIZED, Chase should have returned the money to XXXX immediately based on Chase 's lack of evidence that I made this transaction.

Company response to consumer: Closed with explanation