Consumer complaint received 2022-01-20
Company: WELLS FARGO & COMPANY
State: IA
Product: Money transfer, virtual currency, or money service
Sub-product: Domestic (US) money transfer
Issue: Wrong amount charged or received

Complaint:
XXXX XXXX XXXX on XX/XX/2021 I had my Wells Fargo send a check for the total of XXXX to pay off a loan I had taken out many years ago with XXXX XXXX XXXX. I could no longer pay the interest on it each time I sent was each month was {$68.00} what my life insurance was until I received the disabled  waiver that was over 15 years ago but I kept sending the {$68.00}. I received a letter XX/XX/2021 telling me they had received my check and applied it to my contract fund thinking this meant the loan but suddenly I start receiving letters from there office on XXXXXXXX XXXXXXXXn telling me I'm behind on my interest payment for a loan I had with your company for {$24000.00} I called and asked them why I was receiving an interest payment letter on a loan I had payed off on XX/XX/2021 now your telling me you applied it to my variable appreciable insurance police. I thought that's where I borrowed the money from in the first place but the loan still exists NOT HAPPY this was not the plan when I talked to your representative about paying off this loan I flowed his orders and did everything he told me to do but they still did not apply my money to my lone. I have called XXXX 's office to complain 3 times with no one trying to help me at all telling me sorry nothing we can do! I'm XXXX and can not pay the interest payment for anything that's the reason I paid it off in the first place. I spoke to a lawyer about this loan last year and they told me to just stop paying for it. But I tried doing it the right way and this is they you treat me???? I'm also going to contact others about this mess up and blaming Wells Fargo for the problem! I have contacted Wells Fargo numerus times even the branch manager at my local bank for help they keep telling me they don't know what's going on? Also was told they cant go back to last XXXX but they have all the recorders from this transaction. I can not get anybody at wells Fargo to complain to the complaint number will just hang up on me. this is the message I sent to XXXX this morning in writing. 
XXXX XXXX XXXX on XX/XX/2021 I had my bank sent you a check for the total of XXXX to pay off a loan I had taken out many years ago and could no longer pay the interest on it each time I sent you with was each month was {$68.00} what my life insurance was until I received the disabled waiver that was over 15 years ago. I received a letter XX/XX/2021 telling you had received my check and applied it to my contract fund thinking this meant the lown but suddenly I start receiving letters from your office on XXXX XXXXn telling me I'm behind on my interest payment for a loan I had with your company for {$24000.00} I called and asked them why I was receiving an interest payment letter on a loan I had payed off on XX/XX/2021 now your telling me you applied it to my variable appreciable insurance police. I thought that's where I borrowed the money from in the first place but the loan still exists NOT HAPPY this was not the plan when I talked to your representative about paying off this loan I flower his orders and did everything he told me to do but you still did not apply my money to my XXXX. 
I have called your office to complain 3 times with no one trying to help me at all telling me sorry nothing we can do! I'm XXXX and can not pay the interest payment for anything that's the reason I paid it off in the first place. I spoke to a lawyer about this loan last year and they told me to just stop paying for it. But I tried doing it the right way and this is how you treat me???? I'm also going to contact others about your mess up and blaming my bank for the problem!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation