Consumer complaint received 2017-03-06
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA
Product: Credit card
Issue: Billing disputes

Complaint:
On XX/XX/XXXX, I got a pre-approval letter for the amount of {$250000.00} from Bank of America Home Loans, XXXX, WA. On XX/XX/XXXX, I made an offer ( {$230000.00} ) to purchase a home located at XXXX, XXXX, WA XXXX ( MLS # XXXX ), On XX/XX/XXXX, the lending officer XXXX ( NMLS ID : XXXX ) processed the loan application. 

On XX/XX/XXXX, my agent spoke with her personally I was terminating the purchase contract and I need a new pre-approval letter for the amount of {$270000.00} to purchase a new home, she sent the PDF new pre-approval letter to my agent. On XXXX, I met her and got the physical new pre-approval letter. 

On XX/XX/XXXX, my agent sent the Form 35R to the lending officer the purchase agreement ( MLS # XXXX ) was terminated. On XX/XX/XXXX, I told the lending officer again the purchase was cancelled. 

On XX/XX/XXXX, the lending officer asked me twice how 's the new home purchase? On XX/XX/XXXX, the she sent me the loan withdraw letter ( MLS # XXXX ) ; however, I was charged {$760.00} on XX/XX/XXXX, for the appraisal and credit report. I kept asking her to refund money to me many times but she never reply. 

On XX/XX/XXXX, I met her asked to refund money to me, she refused and said " she received the Form 35R from my agent on XX/XX/XXXX, but it was received after business hours, the appraiser had gone to the property on XX/XX/XXXX, the fee were charged by the third party she can not refund money to me, but she will give me a Price Exception ( {$2100.00} ) for the loan cost when I find another house that would save me much more than {$760.00}. '' I told her she was notified many times the contract was terminated ( MLS # XXXX ), she obviously knew that clearly as she gave us the new pre-approval letter on the new home, and she asked me twice how 's the new home purchase so an appraisal should have never been ordered. 

On XX/XX/XXXX, I filed a claim ( ID : XXXX ) with Bank of America Credit Card Billing Error Department to dispute the {$760.00} charge ; however, the result ( ID : XXXX ) was the same, the fees were charged by the third party can not be refunded. And, they never mention that purchase agreement was terminated and that 's the lending officer 's responsibility to stop the appraisal. I totally disagree with the result of their investigation ; throughout the investigation I have never been giving a chance to submit any relevant documents to support my position. 

I do know that home buyers need to pay the appraisal fee charged by the third party, but I do n't think home buyers have to pay the fee for the mistake made by the lender who had been giving plenty of notice to stop the appraisal. I am a first time home buyer I do not know much about the home buying process, but I believe that I have the right to be treated fairly in the financial marketplace. 

I try to avoid the hassle of a lawsuit please help me to resolve this problem your help would be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation