Consumer complaint received 2021-03-11
Company: REGIONS FINANCIAL CORPORATION
State: TN
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
Statement of Events : On Thursday, XXXX XXXX at approximately XXXX to XXXX I received XXXX phone calls from the following number XXXX. As this number was not in my phone contacts, I did not answer. 
After becoming concern about who the number was, I re-dialed the number and it was answered by Regions Bank Fraud Department. After hanging up the call, the same number ( XXXX ) called back again. This time I answered the phone call. The male voice on the line identified himself as a representative of Regions Bank Fraud Department. He said he was calling me about suspicious activity on my Regions accounts. He proceeded to ask me about 2 charges on my account, stating that 1 charge was made through XXXX. I told him they were not made by me and that I didnt know what XXXX was. 
He continued to explain to me about XXXX and told me to hold on the line while he put a block on my Regions account and the XXXX account. When he came back on the line he asked me to check my phone for a text message and give him the text message code so he could block the XXXX account and I did. He said he had taken care of the problem and that I would receive an email from Regions to change my username and password. 
After several hours of checking my email, I decided to log-in to my online Regions Banking account. This is when I realized that the money in my savings account had been transferred to my checking account and 2 XXXX transactions were pending. The amount transferred from savings was {$590.00}, the first XXXX transaction was for the amount of {$900.00} and the second for the amount of {$550.00}. Leaving me with a balance of {$3.00}. 
As I did not authorize these transactions, I immediately called the Regions Banking Fraud Department. I spoke with a lady and explained the call I had received earlier that same day. After she investigated my account, she explained that I had been scammed by the person on the phone. She proceeds to lock my account and advised me to go to my local branch office the next morning to dispute the fraudulent charges on my account. 
On Friday, XX/XX/2021 I went to the local Regions Bank branch in XXXX, TN. The teller advised me to go to the Regions XXXX Branch in XXXX, TN were they could automatically issue me a new Regions Bank card. After spending several hours in the XXXX Regions Branch office my account is still locked and under investigation and I have no money. 
After filling a dispute of the transactions with Regions Banks, filling a claim, filling a police report, filling a report with the Federal Trade Commission, keeping in contact with XXXX XXXX, Financial Relationship Sr. Consultant at Regions through email, phone calls and text, closing all accounts, opening new accounts, ordering new checks and debit cards and going for 10 days with NO way to access cash or pay bills it is now XXXX the XXXX and I have never received a phone call, email or my almost {$1500.00} that was fraudulently stole from my account. 
I need help and results as soon as possible, please. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation