Consumer complaint received 2015-10-08
Company: CITIBANK, N.A.
State: OH
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
Cardholder 20 yearsTimeline of events : XXXX years old.applied for my first credit car .this card Utilized card to establish credit for my future endeavors Personal history..paid for my college in CASH! XXXX XXXX and XXXX XXXX Worked XXXX jobs to make happen. 
Bought house when XXXX yrs old Bought a XXXX at age XXXX with a XXXX govt loan EXCELLENT CREDIT Married ... what I now know ... a thief Had XXXX children, with the thief/con-artist He began forging my name on convenience checks he stole out of mailbox unbeknownst to me and stealing my credit cards and using them for his own personal business which was failing I realized I needed to get out, sought an attorney, devised a plan which took years to finalize in court. 
Divorce attorney advised me to wait till divorce was final to pursue legal action but keep a VERY GOOD PAPER TRAIL I continued to pay all forgeries and cards he ran up to protect my personal and business credit score He stopped paying child support once I sold my house in XX/XX/XXXX and informed him he was NOT coming with us I was forced to stop paying these debts he ran up because I could no longer sustain the debt and keep food on the table and shoes on my kids feet, I tried but could n't keep up with the bills My XXXX young kids and I stayed at my parents ' house while I secured a home for us to live in Because of my terrible credit it took 5 months for me to search for a bank who would take my loan, only way a company would finance the house was to clean up my credit so I was forced to pay THIS CITIBANK BILL OUT OF COLLECTIONS IN ORDER TO GET THE LOAN ( XX/XX/XXXX ) I requested for all Citibank bills be mailed to me so I could start my efforts of recovery while going thru a 3 year long custody/divorce case If you notice I had a XXXX for over 5 years once I discovered activity so he was not able to steal anymore ... I kept it at new home out of fear for a bit longer This man knows, my social, mothers ' maiden name , street I grew up on, city I was born in, and anything he would need to steal my identity By now I WAS HIGHLY XXXX Trying to run a business, care for my children, household and the like while fighting for your life is not an easy task, hence this lengthy process I eventually opened all of those previous bills and made an effort to move forward I tried to go thru your fraud department but they dismissed my case without asking further questions ... this is a crime in itself I am requesting you take my case seriously ; I am a TRUE VICTIM OF financial abuse AND YOU HAVE TO TAKE ME SERIOUSLY. I WILL NOT STOP UNTIL JUSTICE IS SERVED Ytd ... my crusade to restore my credit and receive total refunds for all monies XXXX XXXX stole from me and their fee 's etc. involved in these transactions and to restore my credit to its rightful number/statusNOTES : There is a copy of an email from my divorce attorney which mentions my plan to go after him for fraud. This plan took years to execute because of the lengthy legal process and my inability to afford an attorney at the time. 
There is a copy of one of my many credit reviews which show proof, I was forced to pay citi out of collections to secure the loan. 
Included is my moving storage unit to show this story is not made upAlso included are invoices in which XXXX XXXX used my NAME and card for his business without permissionA copy of my divorce decree in XXXX XXXXI met with a credit counselor in XXXX of this year ( XX/XX/XXXX ) to help this crusade, she and my attorney advised me to resolve issue myself first before pursuing legal actiondefinition financial abuse ... .Making person financially dependent..Overuse of your credit cards or refuse to pay the bills ( thus ruining your credit )

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation