Consumer complaint received 2019-10-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
XX/XX/XXXX As per my saved screenshot when I advised bank of America online approx 7 to 10 days ago that my phone access to my account was not secure and via phone and I was assured it would be secured I called The XXXX on XX/XX/XXXX and the boa customer service account access info line did not ask me for my pin # as per the attached recording on XX/XX/XXXX. ( recording # 1 )  recording # 2 of XX/XX/XXXX My debit card made transactions on XX/XX/XXXX NOT XX/XX/XXXX AS the boa recording of XX/XX/XXXX states XXXX XXXX market for {$63.00} as per attached screenshot of my receipt was MADE on XX/XX/XXXX and it is showing a CHECK CARD # AND NOT MY DEBIT CARD # but recording # 1 states that it was made on XX/XX/XXXX th XXXX and recording # 2 states they were madeXX/XX/XXXX 
Also recording # 1 states that additional debit card charges of library central {$10.00}. And not an copies were made on XX/XX/XXXX FALSE THEY WERE MADE ON XX/XX/XXXX. 
And then I was kicked off line twice to XXXX XXXX my account. 
Who is changing my personal information thru boa? I am requesting a in depth investigation explanation in writing from boa ( THRU THE CFPB DO NOT SEND My BOA CFPB COMPLAINTS RESPONSES TO MY mailing address. I have contacted boa every time they have called me ) How and why is boa continuing to expose my funds to unsecure events and why is this happening with my sole owned bank account Also I went online to see what was going on and # 1 it asked me for a security question name of my first pet I answered and then it said they could not process my request # 2 the current transactions as per the attached file from my sole account are FALSELY documented. 
As per boas # 2 recording of XX/XX/XXXX the charges stated by boas recording states XXXX XXXX {$10.00} XXXX XXXX market {$63.00} and others were made on XX/XX/XXXX NOT on XX/XX/XXXX AS MY ONLINE TRANSACTIONS are SHOWING FROM BANK OF AMERICA!!!!!!! 
Also recording # 1 states my balance is {$530.00} and states my charge thru XXXX of {$53.00} is in on that balance BUT ONLINE IN MY BOA STATEMENT TRANSACTIONS THE {$53.00} CHARGE FROM XXXX IS NOT DOCUMENTED AS THE BOA PHONE RECORDING OF XX/XX/XXXX XXXX!!!!!!!!! #!! #! # #!!! 
BANK OF AMERICA PROTECT MY PERSONAL INFORMATION IMMEDIATELY. 
The 2 of the 3 USPS charges of XX/XX/XXXX WERE MADE IN PERSON TO USPS XXXX XXXX post office and not by a check card as documented on my boa. Fix it boa. 
Cease recording check card purchases on my sole account boa record proper transaction info so I can catch my identity thief Record my bank charges as debit transactions with the last 4 digits of my debit card and document the last 4 digits of the recorded check cards entries that are out of sequence and missing check card numbers. who has access to my account and recording check card purchases falsely. 
I went online bank if America and have attached people that are recorded on people XXXX XXXX XXXX that have the same poboxes of bank of America XXXX XXXX XXXX Delaware and bank of America pobox XXXX florida that are listed on the front of my boa bank statements maybe this is where my fraud reports went to since bank if America has not yet responded to my mailings since XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation