Consumer complaint received 2016-01-12
Company: Ocwen Financial Corporation
State: FL
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I have lived in the XXXX XXXX area since XXXX, and want to spend my retirement years in my home. I have seen good times and bad due to the economy and had been struggling in recent years. 
Unfortunately, I may be forced out of my home by my mortgage holder, I am writing to this office to request immediate assistance with my delinquent home loan. For the last several years, I have been battling to be properly reviewed for a loan modification. Despite hours of research, phone calls, and frustration I am closer than ever to losing my home. I hope that writing to this office will change the tone of our discussions. To ensure that I am treated fairly, I will also be writing to the government and the media. 
As I have discussed with OCWEN representatives in the past, the last few years have been difficult for me financially. My husband passed away in XXXX from a XXXX He was the main source of income, he was self-employed for 30 years XXXX. 
This was the start of my emotional, physical and financial hardship ; my body took a toll from the personal crisis and I fell XXXX. I shared my story with your representatives many times. I called to request assistance with my payment. I was disappointed when I could n't get past the gate-keepers. I was declined over the phone without any detailed review of my finances. Shortly after, your company began filing legal documents to accelerate the foreclosure process. After thoroughly reviewing my loan 's history, it appears that there are some serious questions regarding your company 's legal footing to foreclose on my property. 
In XXXX I evidently I qualified for a trial loan modification payment. The offer was ridiculous, rate dropped from 6.75 % to 6.00 %. It was only a {$30.00} savings a month. OCWEN was and continues to be hard to work with. Their insurance department, without notice added flood insurance to my payment at a cost of more than {$200.00} per month. This was outrageous as my home is not in a designated flood area, but the bank insisted on this. 
I was laid off XXXX, and am now collecting unemployment. 
Prior to I earned a substantial fixed income and I was back on my feet. I am diligently seeking employment. I am doing everything in my power to keep my home, the home I lived since XXXX. The last hurdle in rebuilding my life is to get this loan under control and I can not do so by myself. It 's time that OCWEN come to the table in good faith and find an arrangement that accounts for my hardship as well as my present financial Circumstances. 
As discuss above, I have real questions about the paper trail that your company is relying upon to pursue foreclosure and I will fight this foreclosure legally if necessary. However, I would rather come to a common solution that puts this foreclosure to rest and allows me to XXXX repay this loan in a reasonable way. 

I am comfortable here and, based on government guidelines and my current income, my loan qualifies for help. I am hoping that you could contact them on my behalf and see if they will open a discussion regarding retention of my home. I want OCWEN to stop the foreclosure process and review my loan for retention options and would be forever grateful for any help you could provide.

Company response to consumer: Closed with explanation