Consumer complaint received 2017-05-06
Company: Medical Data Systems, Inc.
State: FL
Product: Debt collection
Sub-product: Medical debt
Issue: Written notification about debt
Sub-issue: Didn't receive enough information to verify debt

Complaint:
Date Event Summary  XXXX / XXXX / XXXX  Accident Rear ended by another driver,  XXXX   XXXX , who is insured by  XXXX   XXXX / XXXX / XXXX  Hospital Experienced symptoms from accident, visited hospital to get checked out  XXXX  &  XXXX  did n't format very well below. See detailed writeup of events in attached docs.        XXXX / XXXX / XXXX  Letter  XXXX  sent letter informing me that PIP portion of claim had been closed due to no further medical treatments.      XXXX / XXXX / XXXX   Letter Medical  bill from  XXXX   XXXX  Hospital stating that account was turned over to  XXXX  RECEIVABLES for collection.    *NOTE : Letter  mailed to  XXXX   XXXX   XXXX  ,  XXXX  , FL  XXXX  although I had moved to my new address of  XXXX   XXXX   XXXX ,  XXXX  , FL  XXXX  on  XXXX   XXXX ,  XXXX  thus I never received said bill.      XXXX   XXXX  Letter Received letter from MEDICAL REVENUE SERVICE stating I owed them {$1300.00} for medical bills. This is the first time I 've seen this bill, which apparently had been floating around for some time.      XXXX   XXXX  Letter I responded to letter, asking for clarification regarding bill, charges, etc as I had no idea what the alleged debt / bill was regarding as, again, it was the first time I had seen the bill.      XXXX / XXXX / XXXX  Letter MEDICAL REVENUE SERVICE responded with a copy of the bill and stated that they had verified the debt was valid and I was responsible for it. They informed that my account was listed as " disputed '' and they were looking forward to resolving the issue although evidently not in " good faith ''.      XXXX / XXXX / XXXX   XXXX  I spoke with claims department representative,  XXXX   XXXX , who put me in touch with  XXXX  INSURANCE to make additional claim for outstanding medical bills. I received letter summary our conversation . ( See Attached  )  XXXX   XXXX  I left several messages for  XXXX   XXXX  with  XXXX  claims without response.      XXXX / XXXX / XXXX   XXXX  Called  XXXX  again and was given contact information for  XXXX   XXXX  with  XXXX , again.      XXXX / XXXX / XXXX   XXXX  I finally heard back from   XXXX   and was told  XXXX   XXXX  no longer would be my contact and spoke with someone new,  XXXX   XXXX  in Claims Dept. ( Very helpful, FYI )  XXXX / XXXX / XXXX  SETTLEMENT I received a check in the mail from   XXXX   to cover the {$1300.00} Medical Bill and also a request to sign a BODILY INJURY RELEASE form to  XXXX   XXXX  &  XXXX   XXXX  from any future medical liability.      XXXX   XXXX   Due Diligence  In lieu of recent surprise medical bill that had been floating around for 2 years, I felt compelled to be diligent and verify there were n't any more " floating '' bills that would arrive in my mailbox before signing the release.   After  4 phone calls / 2  hours of my personal time ( during working hours  ),  I finally got ahold of  XXXX  and confirmed that no outstanding bills. HOWEVER, I was told that was only for  XXXX  doctor and I had to call  XXXX  other offices to confirm they did n't have any outstanding bills too. You ca n't make this stuff up.     Beg  XXXX   XXXX  PAID I contacted MEDICAL DATA SYSTEMS and paid the outstanding balance with funds from  XXXX .     OUSTANDING ISSUE : I 'm in the process of buying a car and was surprised to find out that MEDICAL DATA SYSTEMS turned in a collection on my credit report on  XXXX   XXXX ,  XXXX  while we allegedly were resolving the outstanding balance. Needless to say I am furious, I have done nothing wrong and to say I 've been victimized is an understatement. I was the victim in a car accident and to be safe, got checked out at the hospital.   Since then I 've invested dozens of hours in making claims, visiting hospitals, dozens of phone calls lasting hours cumulatively, and now the iciing on the cake is that I have an ADVERSE / DEROGATORY account on my credit report which is further jeopardizing my quality of life.     This is the biggest violation of my rights I have ever experienced. I 've consistently done my due diligence to get matter resolved, evidenced by my timeline above and detailed supporting documentation. I calle d MEDICAL DATA  SYSTEMS and they were extremely rude to me and frankly could n't have cared less. I explained situation to them and was cutoff and told  (  quite snidely ) that they gave me plenty of time in  XXXX  to resolve the matter and I did n't so tough and they were n't removing the ADVERSE / DEROGATORY account from my credit report which will be on there until  XXXX  of  XXXX .     Their lack of professionalism and customer service is nauseating and unethical. I am the victim many times over and having this on my credit report is the last straw. It is not justified and completely unacceptable. I demand justice and to have my rights respected. What kind of message does this send to accident victims in the future? It screams of malpractice and is a deterrent to ever visiting a hospital again just to " be safe ''.     Thank you for your time and consideration in helping find an acceptable, albeit bittersweet, resolution to this last remaining issue.     Respectfully, Contact information for above referenced parties :  XXXX   XXXX   XXXX   XXXX   XXXX ,  XXXX  /  XXXX   XXXX   XXXX , Claims /  XXXX   XXXX   XXXX   XXXX   XXXX  )  XXXX  -  XXXX  (  XXXX  )  XXXX  -  XXXX   XXXX  XXXX  XXXX   XXXX   XXXX  )  XXXX  -  XXXX  MEDICAL REVENUE SERVICE  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  )  XXXX  -  XXXX  (  XXXX  )  XXXX  -  XXXX   XXXX , FL  XXXX  Acct :  XXXX  Acct :  XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation