Consumer complaint received 2015-05-20
Company: Paypal Holdings, Inc
State: TX
Product: Money transfers
Sub-product: Domestic (US) money transfer
Issue: Fraud or scam

Complaint:
Previously, I filed a complaint about PayPal and here is the link to claim XXXX of XXXX XXXX, PayPal is contacting me, again. But my acct has been closed for over a year. When I hover over the email acct " PayPal '' it reflects that the email acct is assigned to PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... 
XXXXHello XXXX XXXX XXXX We would like to notify you that the following transaction has been completed for your PayPal account XXXX XXXX you have any questions about this transaction, you may contact CustomerService through the link below : XXXXSincerely, The PayPal TeamPlease do not reply to this email XXXX This mailbox is not monitored and youwill not receive a response. For assistance, log in to your PayPal accountand click the Help link in the top right corner of any PayPal page. 
XXXX XXXX - XXXXI was contacted by XXXXXXXXXXXX also assigned to PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
*** '' Dear XXXX XXXX, We have attempted to contact you on multiple occasions to make you aware of an outstanding issue with your account. Our records still indicate that your PayPal account has a negative balance of {$120.00} and has been negative for at least 36 days. 
This is an urgent matter that requires your immediate attention to ensure continued availability of your PayPal Account and to avoid additional collection efforts. If you do not resolve your negative balance today, your account could be sent to an outside Collection Agency for further action. 
Please log into your PayPal Account today and follow the steps outlined below to resolve your negative balance. 
XXXX. Access your account at PayPal.comXXXX. Click the " Resolve your negative balance '' link located next to your PayPal balanceXXXX. Select the " Add funds to your account '' option and click " Continue '' XXXX. Select the " Add funds ... '' option that best suits your needs and click " Continue '' XXXX. Select your preferred payment method ( Credit/Debit Card or Bank Account ) XXXX. Enter the payment amount and click " Continue '' XXXX. Click " Add Funds '' We 're here to help. If you have any questions regarding this message or you are unable to make a payment on your account, please contact us at XXXX to discuss your options. We are available Monday through Friday from XXXX XXXX to XXXX XXXX. Eastern. If you have already resolved your balance, thank you and please disregard this message. 
Sincerely, PayPalDo not reply to this email. Please send all messages through the email form on our website. 
Copyright ( C ) XXXX PayPal. All rights reserved. 
***I called and the customer service rep was clueless and could not explain to me how this amount was determined, nor could she explain to me how this balance was created as of 36 days ago. She stated that her records reflected that a check had been sent to PayPal but there was a balance due. Initially, they stated that " new '' activity on the acct had caused the account to go into arrears but the acct has been XXXX for over a year and I have been unable to access it online because of the closure. 
As I stated in my initial complaint, eBay and PayPal need to be audited prior to allowing them to be traded on the market individually. PayPal " IS NOT '' a money transfer company ONLY as they claim in their SEC filings implying that FDIC rules do not apply to them in their financial business transactions ... the banks seem to not want to be directly accountable for PayPal transactions ( credit/debit/fund transfer ) activities ... 
XXXX XXXX sayin ' ... Data = Information = Knowledge = Power!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief