Consumer complaint received 2016-10-14
Company: MORGAN STANLEY & CO. LLC
State: NV
Product: Bank account or service
Sub-product: Savings account
Issue: Account opening, closing, or management

Complaint:
We are seeking your assistance as an advocate for the XXXX who are the victims of Morgan Stanley that is fleecing our lifesaving. The below provides the details of this situation in chronological order. 

XXXX XXXX, XXXX My husband and father requested by letter ( confirmed signed receipt on file ) that my mother and I be added to theXXXX XXXX XXXX account. 
ACTION : XXXX XXXX XXXX XXXX confirmed receipt of this request to add the XXXX requested ( my mother and I ) names to XXXX XXXX account. Account application Client Agreement and Substitute Form XXXX Request for Taxpayer Identification Number was submitted. All parties ( Father, mother and daughter ) completed, signed and submitted the forms as requested. 

XXXX XXXX, XXXX and XXXX XXXX, XXXX Submitted all documents to XXXX XXXX XXXX of XXXX XXXX as requested ACTION : XXXX XXXX XXXX confirmed receipt of all requested documents. 

XXXX XXXX My husband and father Died ACTION : No Action Taken : Account number updated from XXXX Global Markets to a new account number with Morgan Stanley. 

XXXX XXXX Written communication to the financial institution ( s ) to remind them to correct the names on the account as was requested on XXXX XXXX. 
ACTION : No Action Taken : Account number was updated to : with XXXX XXXX XXXX Morgan Stanley XXXX XXXX, XXXX to XXXX XXXX Multiple methods of communication with both financial institutions ( XXXX and Morgan Stanley ) to take action on the account as requested on XXXX XXXX ACTION : No Action Taken by Morgan Stanley Multiple Charges on the Account without our consent XXXX XXXX, XXXX XXXX XXXX XXXX from Morgan Stanley requested a number of forms be completed : Affidavit of Domicile and Debts Release and Hold Harmless Client Profile Questionnaire The instructions clearly stated : " if need to make a correction, please cross out and initial changes as white out is not allowed ''. The requested forms were edited with the accurate sequence of events completed, notarized and submitted. 
ACTION : XXXX XXXX a letter from XXXX XXXX XXXX requesting that a generic Release and Hold Harmless form be signed. XXXX XXXX XXXX did not accept the Release and Hold Harmless [ submitted XXXX XXXX, XXXX ] form with the edits as originally requested. The Truth and sequence of events since XXXX XXXX were rejected by Morgan Stanley. We informed XXXX XXXX that we ca n't sign false documents and he stated that this is the form that we must sign for him to process the account. 

XXXX XXXX Spoke with XXXX XXXX ( Manager /Supervisor ) of Mr.Haroldsen regarding this situation. Informed XXXX XXXX that we ca n't sign false statements on the Release and Hold Harmless form, since it does not reflect the truth of the situation. 
ACTION : XXXX XXXX XXXX stated " you must sign this form and hold us [ Morgan Stanley ] harmless I have verified this with our legal department '' or words to that affect. XXXX XXXX did not have an explanation why our account is being charged quarterly since XXXX without notice or our consent furthermore we do not have access to the funds in our account. 

XXXX XXXX to present Statement from Morgan Stanley ACTION : The account is being charged ( Triple the amount from prior charges ) $ XXXX without notice or our consent Example of Retaliation and Extortion. 

XXXX XXXX, XXXX Received correspondence from XXXX XXXX XXXX ( Client Correspondence Department ) demanding that the Release and Hold Harmless document be signed otherwise Morgan Stanley will not give you access to the account that belongs to XXXX XXXX and XXXX XXXX. 

Your guidance and support is requested to remedy this situation and restore the funds to the year end XXXX amount and reverse all unauthorized charges this is an example of extortion. The request made on XXXX XXXX, XXXX

Company response to consumer: Closed with explanation