Consumer complaint received 2019-08-20
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Savings account
Issue: Opening an account
Sub-issue: Unable to open an account

Complaint:
On XX/XX/XXXX I went to Chase Bank to open a new savings account XXXX XXXX XXXX XXXX XXXX  IL XXXX  With the Banker XXXX XXXX  small business specialists NMLS ID:XXXX consumer banking XXXX-XXXX  and she wrote my name wrong “XXXX XXXX XXXX XXXX” even though I’ve been banking with chase for the las 18 year  checking account under name XXXX XXXX XXXX   she link the new savings account to the checking account and yet still wrote my name wrong she ask for my consular ID XXXX  passport and prove of address. She didn’t ask to double check the information in in the computer. I trusted her I was a little late about XXXX XXXX  went I got home I noticed the mistake but I couldn’t go back it was late   night. It was on Thursday Friday and Saturday I work at a XXXX and weekends are busy so I work from XXXX XXXX  to XXXX  with a 1:30 min break sometimes. I went back to chase Bank on XXXX XXXX XXXX XXXX XXXX XXXX  on XX/XX/XXXXto ask for help and fix my name on the new savings account. The lady who helped me was the manager also she was trained a new employee and she did not help me instead she chage my checking account name by them I have to accounts with not matching name and everything got worse my accounts were restricted. I did not receive an email or texted message on my phone. On the XX/XX/XXXX I made a deposit XXXX cash and XXXX  check from my state tax return... which was taken without let me know that my accounts were restricted. On the XX/XX/XXXX payments should be sent to the Rent company’s, insurance office payments, cellphone bill, electricity bill Gas bill. I couldn’t use my money because of those mistakes that were made by professional employees that work for Chase I was ask to bring papers work to verify my identity and also verify the social security number two times with two wrong names; I started getting calls from a social security department and crime so they said to be XXXX  Pennsylvania XXXX XXXX New York Scammers but they have my information one of them ask for a XXXX   to fix my situation.... I went to another chase bank  on XXXX XXXX XXXX XXXX XXXX was so surprising about everything he offered help and talk to his supervisor XXXX  but they couldn’t fix the problem not till XX/XX/2019 I was able to take all my money in cash XXXX  from checking and XXXX  from savings. I was really disappointed of the poor quality of service and not even an apology from anyone from Chase even worse they still sending me emails treating me to close my accounts asking me to destroy atm cars checks and not to used my account and privacy policy that doesn’t make sense now It was a nightmare and really intimidating those call from whoever they were I hope that this never happens again and review all your policies. I not longer doing business with chase and I demand to stop mailing me and emails I got block  to XXXX my chase app I can provide with all the paperwork that brought me here and cause me a lot of stress and time form work and personal time the the shame to be ask to borrow money to family and friends and calling all companies bills Thank You for your time.... XXXX XXXX

Company response to consumer: Closed with explanation