Consumer complaint received 2015-12-29
Company: PNC Bank N.A.
State: NY
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Using a debit or ATM card

Complaint:
To : PNC Headquarters, Executives, managers, Attoreny General of New Jersey, Attorney General of New York, Federal Trade Commission, Consumer Financial Protection Bureau, XXXX, XXXX, PNC Bank From : XXXX XXXX, XXXX XXXX, XXXX XXXX, New Jersey, XXXX, XXXX : XXXX This letter is to inform you that the ATM held recently about {$2200.00} of my money, but spit out the balance from {$9500.00}, it said transaction not processed, and spit out a receipt without the PNC logo, no date, just the words, " CASH RETAINED '' followed by numerous zeros and numbers, and the XXXX and XXXX PNC bank manager, XXXX XXXX, handling of me. 
I have gotten this before on numerous occasion but thought it meant that the cashed retained was deposited into my account, as this is the main method i sued to deposit money. Because of this holding my money and not depositing it into my account, I went into the PNC Bank on XXXX XXXX XXXX, XXXX, New Jersey XXXX and spoke with the manager, before he saw the receipt he said the ATM do not give any such receipt, and i insisted he look on it, before he said what he said, he did not and then eventually did, when he look at it, he was saying this looks fake ( I must say ONLY BECAUSE HE SAID HE NEVER SEEN SUCH A MESSAGE BEFORE ), he then started to say the ink is not the ink they use, the bank heading is not on the receipt, nor time or date. 
This man started to imply loudly, with someone sitting outside his office, he has no door on his office it seems, as it was wide open, and the young man came, like he was there for an interview and could over hear him speak to me like I am some kind of criminal trying to defraud the bank of its money. I had my XXXX year old son with me in the office. 
I can not sleep or eat, I can not focus on anything, I am so embarrassed that I keep trying to do whatever i can to prove to him that the ATM did take my money and that the RECEIPT DID COME FROM PNC ATM MACHINE. I am suffering from severe emotional distress, with this bank manager, this guy, implying I am a criminal, and the ATM receipt was fake and that the ink on it, does not come from the his bank 's ATM machine. 
A person like this, I know it was because i was XXXX, and not in my usual suit, was why he called me criminal, only because the PNC ATM gave a weird receipt that he never saw, and said that the machine can not make mistakes, and can not keep people 's money, it is impossible for money to jam in the machine. 
he defamed me, with slander Per se, and his intentional act, was unreasonable and outrageous, which caused me severe emotional distress. He placed me in a false light and also ruinned and interefered with the possibilities of my economic advantage. 
A man like this XXXX XXXX ( PNC bank manager ) at the PNC branch XXXX XXXX XXXX, XXXX, New Jersey, XXXX, should not be working at the bank, he his XXXX, saying his machine can not make mistakes and that a receipt is automatically fake, only because he has never ever seen it before. 
I have received this receipt about XXXX to XXXX times a year, since I started to make deposits via the ATM but assumed that it meant my money was retained for deposit. So, I have about {$10000.00} of money that i tried to deposit and was never deposited and never returned to me, because I never thought to check my account or the money because when it does not and return some of the money, i would just try all over again and re-insert the money back in the machine, not knowing it previously kept some and it stuck in the machine. This has been happening since about 2011 around. 
My name is XXXX XXXX, Social Security number is XXXX, and for some of the time i got the weird receipt, i do not know the exact date and time, i did not know to record the events, as I did not know the events were errors. 
I am asking you please to do an investigation a

Company response to consumer: Closed with explanation