Consumer complaint received 2023-10-26
Company: NCB Management Services Inc.
State: IL
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I am writing to formally file a complaint against NCB Collections regarding a deeply concerning and distressing matter related to a debt that is fraudulent. I have taken every necessary step to resolve this issue with NCB Collections directly but have faced considerable difficulties in achieving a resolution. I am now turning to your esteemed organization for assistance in addressing this matter promptly. The nature of my complaint revolves around a debt that NCB Collections has been attempting to collect from me. However, this debt is illegitimate and constitutes a case of fraud. I would like to provide a detailed account of the events that have transpired in this regard. Unauthorized Transfer to XXXX XXXX XXXX : To my great surprise and dismay, NCB Collections transferred my debt to XXXX XXXX XXXX without notifying me. This sudden transfer caused confusion and disrupted the process of addressing the issue. Communication with Radius Global Solutions : Following the transfer, I attempted to communicate with XXXX XXXX XXXX in an effort to resolve the matter. However, after extensive communication with XXXX XXXX XXXX I was inexplicably sent back to NCB Collections. This back-and-forth exchange only added to the confusion and frustration. Documentation of Fraudulent Activity : I have taken proactive steps to demonstrate the fraudulent nature of this debt. I filed an affidavit and provided a police report that clearly indicates the fraudulent activity associated with the debt. The car company in question has also been subjected to federal action due to their unethical practices of putting vehicles in individuals ' names without their consent or knowledge. The documents I submitted substantiate these claims, including a signature that is not mine and a lack of my identification on file. Submission of Required Documentation : I have diligently complied with NCB Collections ' requests for documentation, including the affidavit and police report, in an effort to prove the illegitimacy of this debt. However, NCB Collections has failed to take appropriate action and continues to pursue me for a debt that I am not responsible for. I am deeply troubled by NCB Collections ' relentless attempts to coerce me into paying for a debt that is undeniably fraudulent. I have cooperated fully by providing all necessary documentation to substantiate my claims, and it is disheartening that NCB Collections has not acted in accordance with the law and ethical standards. In light of the above circumstances, I kindly request that the Consumer Financial Protection Bureau thoroughly investigate this matter and take appropriate action against NCB Collections. It is imperative that this fraudulent debt is promptly removed from my credit profile, as it is adversely affecting my financial standing and causing undue stress and hardship. I would like to thank you in advance for your attention to this matter. Your intervention and assistance in resolving this issue will be greatly appreciated. I am open to providing any additional information or documentation that may be required to expedite the resolution process

Company response to consumer: Closed with explanation