Consumer complaint received 2016-04-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account

Complaint:
Bank of New York MELLON managed to scoop my mortgage up in pooling and servicing as XXXX fell apart and Bank of New York merged. They did not however, file the appropriate paperwork ACTUALLY transferring my mortgage and despite innumerable Qualified Written Request submitted to XXXX and XXXX XXXX XXXX ( I did not even know WHO my servicer was ) I noted this on file at the CIty if XXXX filed literally less than a week AFTER I submitted my Qualified Written Request served upon XXXX XXXX XXXX. Upon discovery and filing of foreclosure by the same ( XXXX XXXX XXXX ) I was made aware that XXXX, who I had been dealing with previously has sold me almost immediately after the XXXX XXXX merger, but that the appropriate XXXX documents had NOT been filed appropriately. Despite a $ XXXX settlement imposed by Attorney General XXXX, which was documented in an article from XXXX of XXXX by XXXX XXXX, it seems they have NOT made any appropriate remediations to the CUSTOMERS whom they defrauded. Withe he FACT that BNY will also pay {$330.00} XXXX to resolve private class action lawsuits filed by the Bank 's customers, my loan was NEVER addressed, nor was I ever made aware of the action. They have clearly committed fraud, should be held accountable for XXXX violations and be brought up on further racketeering charges ... .. I was just one small person who became a victim of their fraud and am now facing homelessness because of Bank of New York/Bank of New York MELLON fraud and complete failure to adhere to SEC regulations. 
Additionally National Mortgage News reported the fact that XXXX XXXX unit should pay the maximum of {$2.00} XXXX in penalties for selling defective mortgage loans to XXXX and XXXX XXXX in the run-up to the XXXX financial crisis, the U.S. says. 
I do not know HOW it 's possible with THIS much fraud going on in the background that the consumers ( some unknowingly ) became wrapped up in without knowledge of consent, should become the victims of. This is sickening to the core. That unwitting victims who paid their mortgages, yet the 'servicer '' refused to correct or make amends to were sold and shuffled around like cards in a game of poker ... ... this is fraud at its finest. The fact that the FDIC, OCC, Attorney ; XXXX General and more ... .. did NOTHING to assist or reach out to the consumers who thought they were doing the right thing is simply nothing more than proof of a cover-up and enabling these companies to further defraud consumers. What these companies did AFTER defrauding customers and shuffling them through " foreclosure mills '', left unwittingly to be further victimized by " the system '' was simple ; y adding insult to injury. For those who did not know what the legal rights were, unless they spent countless hours searching, reading and trying to understand what was happening to them, they were left to fall prey to losing their homes, illegally and fraudulently.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation