Consumer complaint received 2016-01-30
Company: DISCOVER BANK
State: NV
Product: Bank account or service
Sub-product: Savings account
Issue: Deposits and withdrawals

Complaint:
On XXXX XXXX, XXXX we completed the sale of my primary residence. We provided the XXXX of Nevada, hereinafter known as the " title company, '' with instructions to wire the funds to my bank, Discover Bank, hereinafter known as the " bank. '' As of XXXX XXXX, the funds were still not showing as credited to my account. When we asked Discover Bank why our funds were not yet deposited, they responded by saying that they used a third party, XXXX XXXX, to process these types of wire transfers. There is no clear representation of this relationship on the Discover Banking website. After a period of several days, Discover Bank deposited the funds to our account on XXXX XXXX. The transaction description listed on that date is " incoming wire. '' On XXXX XXXX, XXXX we receive a call from XXXX XXXX informing us that our funds were returned to them. We checked our bank account and found that our funds were still deposited into our account. We informed Discover Bank about the discrepancy on XXXX XXXX, XXXX. Despite multiple phone calls to Discover Bank and being placed on hold for hours, we were not able to obtain any resolution. 
On XXXX XXXX, XXXX Discover Bank withdrew funds from our account. The transaction description lists " Reverse Incoming Wire. '' We did not consent to this withdrawal, and we were not informed before or after the withdrawal. The transaction amount on the reversal was the same amount as the deposit. 
On Monday, XXXX XXXX, XXXX we contacted the title company to see what we could do to get the issue resolved. The title company suggested that we initiate a three party call with Discover Bank to seek resolution, and we agreed. The three way call occurred on XXXX XXXX, XXXX. XXXX XXXX of Nevada requested that Discover Bank send a letter to us detailing the series of events. On XXXX XXXX, XXXX we began calling Discover Bank on a daily basis. These calls have continued until today, XXXX XXXX, XXXX. 
On or around XXXX XXXX, XXXX Discover Bank sent the letter they prepared. It was delivered to our prior address, and we did not receive it. On XXXX XXXX, XXXX we called Discover Bank to inquire about the letter. We learned that the letter was sent to the wrong address and requested that it be re-sent to the correct address. On XXXX XXXX, XXXX we received the letter from Discover Bank, and we hand-delivered it to XXXX XXXX of Nevada. We asked if they would like to retain the envelope in which the letter was delivered, and they declined. 
On or around XXXX XXXX, XXXX XXXX XXXX informed us that they did not believe that the letter we delivered was authentic. They requested a picture of the mailing envelope which we sent to them. The sender listed on the pre-printed mailing envelope was " Discover Student Loans. '' We do not now nor have we ever had a student loan held or serviced by Discover Bank. XXXX XXXX stated that this labeling caused them concern. They were also concerned that the letter was not signed, and they questioned the authenticity of the company letterhead. 
On XXXX XXXX, XXXX we asked Discover Bank to please issue another letter. Despite continued daily calls we have not yet received a letter. Discover Bank refuses to allow us to speak with their legal team and said that a subsequent letter would not be ready for another 2 weeks. 
On XXXX XXXX, XXXX we went to the offices of XXXX XXXX and requested that they release the funds to us directly via a cashier 's or certified check. They declined to do so and stated that our bank committed a Federal Crime, and that they would not release the funds to us without a letter from Discover Bank that acknowledged an error on their part. At that time, we asked whether our funds were in an interest bearing account. They said that they were not. We directed them to do so immediately.

Company response to consumer: Closed with monetary relief