Consumer complaint received 2021-05-05
Company: Monterey Financial Services LLC
State: FL
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem with the payoff process at the end of the loan

Complaint:
Bank in California. When my son went to pay off his loan in full, the bank told him he was two months behind. He paid it, but our records showed he was only one month behind and he was on autodraft. This Bank really should be audited, they made him a charge off two weeks before any missed payment, to collect more money in federal funds I assume, but he was paying monthly on auto draft so how could be be considered a bad debt? They insisted he use some new account number and locked my online sign-in so I would have to create a new account to access banking information. We didn't do that, because it seemed shady as we were at the end of our loan term. He is paid in full well over, including an added cost to keep the puppy, like he was from a rent-a-dog. 

Guess what I get today in email, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Subject : Your XXXX XXXX Account Account NumbeXXXX XXXX XXXX XXXX XXXX XXXXs account number here ) ( my son 's name here ) This is a friendly reminder regarding your account with XXXX XXXX XXXX / XXXX XXXX. You have an upcoming payment of {$140.00} due on XX/XX/2021. 

You can visit our website at https : //consumerportal.montereyfinancial.com to review your account information, make a payment, sign up for automatic payments, receive payoff quotes, or sign up for our voluntary debt protection program. If you have an existing online account established, simply enter your user name and password. If you need to create an online profile click 'join now ' and create a user name and password. 

Please note that if you have already authorized a payment to be debited or are already set up on recurring payments, this email requires no action on your end. If you foresee any issues with the payment being debited or need to update your billing information, please contact our office two business days prior to your payment draft date. 

**As required by law, you are hereby notified that a negative credit report reflecting on your credit record possibly could be submitted to a credit reporting agency if you fail to fulfill the terms of your contractual obligations in a timely manner. 

Sincerely, XXXX XXXX Account Representative This is an attempt to collect a debt. Any information obtained will be used for that purpose. 

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before XXXX XXXX or after XXXX XXXX  They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at XXXX or www.ftc.gov. 

Help Desk Header Monterey Financial Services LLC XXXX XXXX XXXX XXXX  XXXX XXXX California XXXX United States We paid $ XXXX for an untrained puppy, double his cost.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with monetary relief