Consumer complaint received 2022-01-25
Company: DISCOVER BANK
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
I tried in the previous weeks and I tried again last night to get to enter a dispute both on the internet and telephonicaly. Last night some XXXX sounding dude said something about XXXX station, was gruff, you could feel him poking around, and had hung up on me. I think someone is tapping into my line because there was never a XXXX station before and the dude hung up. A previous woman when asking for the disputes department was prying all around why I wanted to enter a dispute what was it about instead of getting me to the disputes department previously told to ask for by the fraud staff that was none of her right to stall me and I never got to disputes just someone pretending to be from disputes. 
These strange actions are different then before. 

The discover service is supposed to work on line without having to get a call intercepted by unidentified people ; they never have publick operator numbers and one woman never entered anything into my account in past she wasnt even listed in their system as having talked to me when I called back and talked to a male staff to add more information to my record. Discover claims they hire Americans but the alleged staff is always prying or worse medaling and some have clearly not been Americans and there is never any proof sent to our e- mail that we called. 

It seems They have engaged in fabricating statements out of no where to the tune of approximately {$1900.00} back in XXXX through XX/XX/XXXX and attempting to dispute it got side stepped. A minimum of two times last year staff have robbed me fraudulently tacking on a charge of {$100.00} to enterprise charge in XX/XX/XXXX and in XXXX to XX/XX/XXXX they changed the balance forward $ XXXX from {$750.00} to $ XXXX.I have been bad sick so I never got a chance to get through the rest of the charges. And the charges are many times not discriptive enoughbut.that might.be a merchant issue. 

Tonight I tried on line again and it claims that I have to call and I tried to text an agent but it didnt work saying the service wasnt available. I spent over an hour through two calls waiting on line and never got through to the correct department only unknown characters prodding and arguing with us and it never sounds like you are even getting to discover without propper publik identification of employees and access to call logs there is never any proof to show when we call and we get no documentation sent to our emails some official notification when we call. Previous calls clearly indicate either my calls to discover are being intercepted by some unknown party and or that discover employees are not doing their job as per the service we are to receive and are stealing from people using ( 3 ) different methods minimum. 
Attempts to dispute charges in question have been difficult more as one time since XXXX with some agents contradicting the next. Now As a matter of system failure excessive wait times, and either calls to discover intercepted or employees outright LIEING and not documenting our calls including prying, prodding, or medaling with us this is why I am initiating this complaint. Discover call logs need to be made available to the publik then you could hear by the situation that in more as one instance alleged staff have lied to me and we are being prodded when we call in which couldnt occur if the on line system was working. 

I have to dispute XXXX charges, XXXX XXXX because we cant actually get to a billing department only a call center and they hadnt called back or emailed on last observation. I need the patreon ( I attempted a minimum of ( 6 ) times to pay and cancel for one account and patreons system still hasn't removed my data from their files and possibly has me in more as one account despite it was only one creator ) and I need other revolving charges stopped and removed from my file because these companies are coming back and and stealing from the people at different times after you legally cancelled their charges but discover didnt remove them from the file. The failed XXXX vpn which has refused to call or e- mail me that their damned service isnt working since day 1 it had constantly shut off and I had to manually restart it and then it stoped working completely in terms of a stupid display alleging it was functioning but never having any way to test what they allege they are helping. They have zero proper customer service and that the government.allows any of these companies to pedal in America that doesn't have an American call center staffed by fluent speaking competent people like Discover alleges is wrong. I am required to have a phone and e-mail and address these different companies need to have an American staffed office in America with proper telephone comunication. After the fact there sy application some how messed-up my phone because it functions like someone has tapped into my phone including it is slow and dysfunctional and my work card has been hacked into on XXXX XXXXe also. 

I see in my account they have refused to remove revolving charges that I legally cancelled and I was not refunded that money that XXXX and XXXX stole from me although they were legally cancelled. 

One of your own staff hangs up on people and it doesnt even sound like you are talking with government agents you are getting people at a home how do we know who the XXXX we are talking with all these companies and agencies playing cloak and dagger. 

Thanks for previous help because who would think with these corporations so terribly rich that they are so greedy and corrupt against the people.

Company response to consumer: Closed with explanation