Consumer complaint received 2017-04-18
Company: Specialized Loan Servicing Holdings LLC
State: TN
Product: Mortgage
Sub-product: Other mortgage
Issue: Loan modification,collection,foreclosure

Complaint:
In  XXXX  I received a home mortgage loan and home equity line from  XXXX   XXXX . The home equity line went into  XXXX  that increased the property value. The loans were issued under  XXXX   XXXX   XXXX   XXXX , but a commission went to  XXXX   XXXX   XXXX   XXXX , Incorporated. Recent notice refers to  XXXX   XXXX  Mortgage  XXXX   XXXX ,  XXXX . The mortgage note could not be sold and I was further assured that  XXXX   XXXX  would also service the loan. However, after it 's failures in the mortgage crisis,  XXXX   XXXX  about  XXXX  sold its loan servicing division to  XXXX   XXXX   XXXX ,  XXXX  who now services the mortgage loan while Specialized Loan Servicing,  XXXX .      XXXX  took advantage when I was   XXXX     XXXX   XXXX   XXXX   after   XXXX   XXXX   to grab the fees on an escrow that was previously not on the account. It was a back tax amount that in spite of my monthly payments nearly quadrupling, I finally caught up on last  XXXX . However,  XXXX  continued to bill me {$170.00} per month more than my payments should be. In short,  XXXX  's greedy escrow practices made the untenable and I remained in a cycle of catching up and falling behind until it came at risk recently. Because the first mortgage was at risk, I let the home equity slide knowing I would have to pay it off by it 's  XXXX  maturity date anyway.     On  XXXX   XXXX , I received notice of a foreclosure sale set for  XXXX   XXXX . Nothing matched the original loan documents except  XXXX   XXXX   XXXX   XXXX   XXXX ,  XXXX  was close. Neither  XXXX  not  Specialized Loan Servicing  were mentioned on the notice, but I naturally assumed the foreclosure was on the home loan, so I made arrangement to pay the reinstatement amount and live to fight another day. After serval attempts to even reach the firm of  XXXX ,  XXXX   ,   XXXX   XXXX   XXXX ,  XXXX   XXXX  the substitute trustees in  XXXX , I finally found the direct line of attorney there  XXXX   XXXX  on  XXXX   XXXX  and informed him I was prepared to bring the mortgage balance current. It was not until  XXXX   XXXX  that I was informed they represented  Specialized Loan Servicing on  the home equity line that would be maturing within five months anyway. Only tod ay (   XXXX   XXXX  ) did I receive the reinstatement quote with fees more than a quarter of the entire credit line, even further exacerbating the situation. After several emails since  XXXX   XXXX , I have had no replies from the substitute trustee regarding settling with them with assurance the foreclosure sale will be set aside, all while trying to settle with  XXXX  too.     In summary, I am being forced into homelessness by exorbitant and excessive fees by loan servicers unwilling to communicate, but perfectly willing it seems to foreclose on a {$25.00} a month note. Their client  XXXX   XXXX  is not being represented honestly, nor is  XXXX   XXXX  interest being served. The loans are tenable. There must be some {$4000.00} in fees involved, but at least more than half of the restatement amounts That 's crazy and immoral.     Again, I am prepared to settle amounts due, but I do n't even know who I 'm supposed to be talking to. There simply is no communication except with call centers reciting scripts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation