Consumer complaint received 2016-04-19
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV
Product: Mortgage
Sub-product: Other mortgage
Issue: Settlement process and costs

Complaint:
In XXXX we were mandated by mortgage broker to take out new loan on house as prior mortgage company was going out of business. We went through process of moving loan from XXXX XXXX XXXX XXXX XXXX XXXX, Ca to XXXX XXXX loans. We were current and one month ahead on payments to XXXX XXXX at the time that the loan was " purportedly '' moved to XXXX XXXX Loans. XXXX put an escrow account on the loan which we did not need. We pay our own taxes and insurance since XXXX. We did NOT SIGN the loan papers to XXXX and called them to rescind the loan within 10 days of their recording the purported signed DEED and NOTE. We then continued to communicate with XXXX for 3 months, continued to make payments, but they wouldn ' t budge on the escrow account. We continued to make payments until XXXX, continued to try and rescind the loan through even an attorney, but they refused our Recission Letter. In XXXX we filed for Foreclosure mediation as our house was now XXXX under water. We went to mediation 4 times in XXXX and in XXXX XXXX an agreement was made for HAMP. little did we know that now XXXX XXXX XXXX had purchased XXXX. We made the agreed upon payments thru XXXX XXXX to a site in California until XXXX XXXX, but NEVER received any documents relating to payments credited and a new HAMP agreement as to the Mediation conclusion. We went back to our State lawyer to try and get a resolution again, but laws had changed again, and XXXX XXXX XXXX had sold our loan off to an unknown servicing company. We kept trying to get an accounting of the {$11000.00} we paid into HAMP. The new servicer XXXX XXXX did NOT FILE with the County Recorder as a Substitution Trustee or Servicer until XX/XX/XXXX or XX/XX/XXXX, now this filing XX/XX/XXXX is 5yrs after we had already been in HAMP and thrown out of HAMP. IN XXXX XXXX, another servicer, XXXX XXXX XXXX XXXX, unrecorded until XXXX XXXX, XXXX, started foreclosure proceedings. This now has been going on since XXXX XXXX, XXXX yrs. We have fraudulent documents, TILA FRAUD, REGZ FRAUD, ROBOSIGNING, XXXX XXXX FRAUD, MAIL FRAUD, and are the at the FRONT LINE of Too Big to Fail, XXXX XXXX, XXXX, and now Chain of Title unknown. 
We need help beyond just Mediation. I never signed the initial documents, the recorded documents do not have a real signature of mine, there was never a title company involved or a Notary Public at the Mortgage office. The purported person who had our papers was not licensed to sign any documents, nor was anyone other than myself and my wife at the purported signing of these fraudulent documents. Since XXXX I have made almost {$93000.00} in payments on a purported loan of {$190000.00} that escalated to {$240000.00} on the fraudulent paperwork to XXXX. 
I was under the impression that the bailout and payments to States in the agreed upon settlement was to benefit homeowners. HERE we now sit with another entity trying to foreclose on us. We are XXXX yrs old and my wife has lived here XXXX and paid the payments prior to the XXXX loan which I refinanced prior to XXXX and its friends in crime. I thought XXXX XXXX Fraud was a prosecutable case. 
We need a Federal prosecutor to help us keep our house at its current value of {$90000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation