Consumer complaint received 2022-03-05
Company: U.S. Equity Advantage Holdings, Inc.
State: FL
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Managing the loan or lease
Sub-issue: Billing problem

Complaint:
I got a Car Loan on XX/XX/XXXX for a XXXX XXXX XXXX through XXXX XXXX XXXX, on XXXX ( car dealer ) where they enrolled me with XXXX by US Equity Advantage , Inc. for a service to get charged biweekly for my monthly car payment and theyll take care of send the complete amount to XXXX after I paid them biweekly. On XXXX they never mentioned about ANY type of fee that I need to pay to get this service, they just said that is a company that they work with and they use to offer this option to some customers I never even sign any document regarding this service. 

My monthly payments with XXXX were due on XXXX of every month. I did the first monthly payment directly through XXXX on XX/XX/XXXX ( Corresponding the month of XXXX XX/XX/XXXX to XX/XX/XXXX ) XXXX did the next payment ( Corresponding the month of XXXX XX/XX/XXXX to XX/XX/XXXX ) charging me the first half on XX/XX/XXXX ( {$230.00} ) and the other half on XX/XX/XXXX ( {$230.00} ) sending the complete monthly payment ( {$460.00} ) on XX/XX/XXXX to XXXX and so on for every month. XXXX you can see a discrepancy of a couple days on some months between the date that XXXX sent the payments and the day that XXXX received the payments but I guess is because some weekends days or holidays but is the same thing, they basically charged me biweekly for the previous month. Ive been with XXXX by US Equity Advantage Inc. for 6 months. 

I refinance my car with XXXX Bank on XX/XX/XXXX, XXXX XXXX got the check from XXXX Bank that pay off the total balance of the car loan on XX/XX/XXXX. Now I have a balance due on XX/XX/XXXX for the month of XXXX with XXXX Bank and I have actively my car loan account with them now. 

On XX/XX/XXXX I called XXXX to cancel their service, and cancel the next debit that was going to be made the next day because I was expecting that XXXX received the refinance check from XXXX Bank soon so I can pay the month of XXXX directly to the new bank and avoid pay it twice. They said that by their side they cant do that and recommend me to call directly to my bank and have them cancel the automatic payments, so I did. I call XXXX again to double check that everything was ok, and they said yes that the account and service were canceled successfully and I dont owe them anything. 

On XX/XX/XXXX I received an email with a letter from XXXX stating that I owe them {$210.00} that I should submit a payment on the next 30 days other way the account will be forwarded to a third party collection agency, which will be reflect on my credit rating. I immediately call them and they said that amount due correspond to a cancellation service fee occurs and that I need to call the next day because they didnt have the time at that moment to help me. And like I said before I NEVER was mentioned about ANY type of fee for this service. 

Then I started looking at all my statements, and do the maths and turns out that THEY owe me money, I was charge on XX/XX/XXXX {$230.00} corresponding to the half of the month of XXXX that never were sent to XXXX because I had paid with Exeter until XXXX, I owe to XXXX Bank ( my new finance bank ) the month of XXXX. As well as I realice that for this 6 months of service Ive been charge a fee {$2.00} for every debit, {$4.00} monthly also without my knowledge. 

I called, sent emails, I spoke with several people and no one can really see what Im talking about, Ive been calling every day since I got the email for the account cancellation, they scheduled follow up call but never call me back, Ive been calling twice every day, they make me send an email with the proofs three time because they said they havent received, they also said the Supervisor named XXXX XXXX is going to call me, he never did. All lies, theyre just avoiding the situation, at this point I just think that they just want to get away with it. They want to let the account be forwarded to a collection company so they can get the money that fraudulently they wants to charge me ( {$210.00} ) and also keep the ( {$230.00} ) corresponding to the half of the month of XXXX without any kind of remorse about how that can affects me. This is a really tricky company after all this happened Ive been searching info about them, reading reviews and a lot of complaints were found, for basically the same reasons, hidden fees, ignoring customers complains, no response, credit scores damaged and many others I really think that this company should be audit by an external department I bet theyll found a lot of inconsistencies and hopefully theyll get a penalty for the damage caused for me and many other people. 

I would like to get a refund for the hidden fees ( {$31.00} ), the half of the month of XXXX that they never sent ( {$230.00} ) and of course discard the possibility of send my account to a collection company because I dont owe them anything and I dont want that my credit score gets damaged because a fraudulent company.

Im looking forward for a soon and successful solution to my case, Ive been ignored for them thats why I have to bring this to your attention, is affecting me and a lot of people. This company is stealing others money and take advantage of its customers! I appreciate your help, thanks!

On the attached files youll find screenshot edited by me highlighting the amount that correspond to every month from my bank account, XXXX historical payments, and XXXX historical payments ; also the receipts from XXXX of the biweekly debits made to my bank account, and the receipt for what they sent to XXXX each month, and an excel spreadsheet where you can see together the information from XXXX and XXXX, an original statement downloaded from XXXX directly with all the debits that XXXX did to my bank account thorough XX/XX/XXXX to XX/XX/XXXX and the cancellation letter from XXXX. I hope you can find there all that you need to move forward.

Company response to consumer: Closed with monetary relief