Consumer complaint received 2016-09-23
Company: Fairway Independent Mortgage Corporation
State: AZ
Product: Mortgage
Sub-product: VA mortgage
Issue: Application, originator, mortgage broker

Complaint:
I would like to file a complaint against Fairway Mortgage. This company handled my loan in a very unprofessional way. I was misled and treated unfairly. This company lied to me, acted very inappropriate and handled things in a very unprofessional way. First point of contention ( and there are many during this home buying negotiations and closing ) was that I wanted to ask that the seller to pay XXXX % concessions to avoid out of pocket expenses at closing. XXXX XXXX ( manager ) of Fairway Mortgage advised me that XXXX % concessions was more than enough and that if it was n't ( we have this in writing ), XXXX XXXX said he would get home buyer credits and adjustments to ensure we got what we needed to close with no out of pocket funds. He mentioned even lowering interest rates if he needed. We have in writing from him that I would have NO OUT of pocket expenses, which is why we never asked for the XXXX % concessions or closing costs. As a result of his mishandling and misleading we had to come up with an additional {$3500.00} in closing costs at close of escrow. During our signing at the title office, we questioned XXXX XXXX on all the extra costs/title fees ( pest fees etc. ), he argued with us, acted very childish and unprofessional. During the entire transaction XXXX XXXX was very rude, degrading and belittling. We have emails to prove this. At closing, XXXX XXXX told us that he could get fees refunded however, escrow would then be delayed. We had no room in the timing of this loan ( extension of closing date ) as we had been given the " Cure '' time frame and were about to lose our new home and had already given notice to the landlord on our rental. Had we not done as XXXX XXXX demanded, my/our family ( XXXX kids ) myself, and my significant other would have been without a place to live. Prior to XXXX XXXX 's ( manager ) involvement he had XXXX employees ' that quit or left us dangling after our original loan inquiry. These XXXX employees pulled my credit and caused issues that related to a higher interest rate ( as XXXX XXXX indicated at the end of the loan ). These credit inquiries counted against me, and this loan process. Now causing an inflated interested rate ( due to lower credit score ) that now increased my mortgage payment and caused more of an out of pocket expense. I feel that these inquiries should not have counted against me, or should have been removed from the interest rate equation as they credit pulls/inquires related to the same transaction. I feel that Fairway Mortgage inflated this issue to draw some sort of extra funding that allowed them to capitalize financially and take advantage of the consumer ( myself ). I feel that all of this was fraudulent and could be viewed illegal or illegitimate business practices. I would like to file complaint and demand to be reimbursed for all of the out of pocket expenses that would have been covered with the extra XXXX % concessions/closing costs that I wanted to request at the beginning of my transaction. Again, XXXX XXXX ensured that we did not need this extra funding ( XXXX % ). He gave us this in writing and then inflated the costs at the end. He told us at signing, in front of the title agent and relator that he could refund fees however needed time to do so ( of course delaying closing- that equated to loss of both new home and rental ). Post transaction, I still have yet to see a refund for any of this that he promised. We have proof that he owes us money. I am seeking monetary compensation from this company and want this money issued to me to avoid further illegitimate and illegal complaints against this agency and agent.

Company response to consumer: Closed with explanation