Consumer complaint received 2022-05-17
Company: PNC Bank N.A.
State: IN
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
As a member of PNC bank for nearly 25 years, I had never been so humiliated, embarrassed and hysterically afraid in my life! I visited my local PNC branch to withdraw an undisclosed amount of cash from my savings account to purchase a vehicle on XX/XX/2022. I noticed all the offices were occupied with customers or empty so I preceded to wait in line for a teller. There were 2 customers being waited on with the 2 tellers behind the counter, 3 customers waiting in line ahead of me & 3 others that I noticed come in after as I was waiting. The line was moving quickly up until my turn. When the teller called me up, I handed my Drivers License, Bank Card & withdrawal slip. She confirmed with me the amount and kinda stalled typing something in the computer. As I waited, I noticed a couple offices had cleared of customers. One of the ladies came out & went behind the counter looking at me & the tellers computer as she bypassed us. Then the teller says she needed to count the funds. I watched her walk to the money counting machine behind her to count. When she returned back to the computer she begin typing something again. At that time a gentleman came out of 1 of the offices to approach her. She explained to him that I was attempting to withdraw & disclosed the amount. He looks at me, says okay then started typing something then walked back towards his office. About 3mins. Im looking in the mirrors above & notice the customers that were behind me already gone & others in line but also notice the police was called & were piling through the lobby doorway. A couple XXXX  men cops & a XXXX XXXX  women cop whom approached the counter right next to me. As they were coming in the teller then decides to start counting the money out to me. I was so frantically nervous although I had done nothing wrong, I lost count. I could see the cop looking at me as if she was trying to intimidate and then hear someone telling her it was a false alert. I asked the teller to start over counting. And, tried my hardest to keep my composure. I felt like I had been in there for nearly half an hour to 45 mins., my fianc who was waiting in the car, also noticed I was the only customer not coming out & tried to rush in to see if I was okay when he saw police. I was terrified to leave when my transaction was complete hoping the police wasnt waiting. That day when I returned home, I called to file the complaint with PNC crying frantically over the phone. The incident put me in an anxiety attack. The gentleman I spoke to assured he would submit it as an escalated discrimination incident. He seemed to agree that the alarms do not just falsely alert police. He also assured that someone would call within 2 days NOT email. Its been 2 months and I received no call. An email was received the same day of the incident which stated they were unable to reach me by phone & that email communication was unsecured. When in fact they never called. I followed up by calling at least 5 days to assure the complaint was still open & responded to the first email twice with no return. Its been nearly 2 months now and PNC has not resolved. Without question they owe me an apologize for how I was treated and compensation for their wrong doing. This was definitely a bias and absolutely unjust act by PNC.

Company response to consumer: Closed with explanation