Consumer complaint received 2016-12-09
Company: Ocwen Financial Corporation
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I 've been in short sale negotiations with OCWEN for over XXXX months. They have been an absolute nightmare. They will often request the same material multiple times and provide misleading information. Below are the detailed notes. 
Summary : XX/XX/XXXX Appraiser completed the appraisal at the property. The reason for another appraisal is because the Appraisal that was completed before already expired. So we need to wait for the new appraisal result before they will decide for the {$150000.00} counter offer. 

XX/XX/XXXX : Called OCWEN and spoke to XXXX via XXXX. He confirmed that there is no foreclosure sale date as of the moment. He said that the Appraisal might receive within this week. Also, he said that I need to send the short sale documents again because it was already expired. The following documents are : Sale contract HUD Listing Agreement Buyers Proof of Funds ( XXXX or XXXX days ) Borrower income documents ( Paystubs XX/XX/2016 ) MLS RMA Non Owner occupancy certificate ( N/A opted for XXXX XXXX I will collect the Documents and send it to XXXX or XXXX it at XXXX. 

XX/XX/XXXX : Called OCWEN and spoke to XXXX via XXXX. She confirmed that they received the documents that I sent yesterday. It will be rev iewed now. Tomorrow is the schedule of the Negotiator to call us to update about the status of the file. I will keep you posted. 

XX/XX/XXXX : Called OCWEN and spoke to XXXX via XXXX. He confirmed that there is no foreclosure sale date as of the moment. He said that the file is already on the final review and just waiting for the decision. I will keep you posted. 

XX/XX/XXXX : XXXX. and spoke to XXXX via XXXX. I told him that I am returning a call because someone called me from their office. He said that is to inform me that the file was already forwarded for the final review. He said to callback by Tuesday to get an update. I will keep you posted. 

XX/XX/XXXX : Called OCWEN and spoke to XXXX from Short Sale Department via XXXX. He confirmed that there is no foreclosure sale date as of the moment. Also, the XXXX result after the Appraisal is {$180000.00}. The lender is countering the offer at {$180000.00}. 

XX/XX/XXXX : Called OCWEN and spoke to XXXX via XXXX. She confirmed that there is no foreclosure sale date as of the moment. She said that we need to respond for the counter offer as soon as possible. 

XX/XX/XXXX : Called back OCWEN via XXXX and spoke to XXXX. She said the reason of the call is to inform us that OCWEN will only accept an offer price of at least {$160000.00} and XXXX lien pay off of {$3600.00}. I will follow up with the Buyers agent if what will be the decision of the Buyer. I will keep you posted. 

XX/XX/XXXX : Received email from the Buyer 's agent. She said the Buyer will not counter the offer and wo n't pursue a Price Dispute. 

XX/XX/XXXX : Received call from the Relationship Manager of OCWEN named XXXX. He said that the file is still under review and still has no decision yet. I told him how come the other agents I spoke to said that the lender will counter the offer for {$180000.00} and the minimum amount that you will accept is {$160000.00}. He insisted that he is providing an update for me and that there is no decision yet. So I took his word since he is the Relationship Manager assigned to this file. Also, he said that the new Relationship Manager is XXXX. 

Around XXXX PM, we received anothe r call from a different representative and his name is XXXX or XXXX. He said that they will close the file for the short sale by Friday if we ca n't counter the offer. I told her that the Buyer wont counter the offer for {$160000.00}. 

XX/XX/XXXX : I decided to call OCWEN and talk to the manager to know why their company not providing the same information. They lack coordination in their loop. We are doing our

Company response to consumer: Closed with explanation