Consumer complaint received 2018-12-01
Company: CrossCountry Mortgage LLC
State: CT
Product: Mortgage
Sub-product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage

Complaint:
Identification info : XXXX LAST 4 OF SS : XXXX On XX/XX/2018, I contracted with XXXX XXXX of XXXX, to have a house built for me in XXXX, XXXX XXXX, subject to a contingency of 60 days that specified the requirement that the mortgage would be a VA loan. I was then informed by XXXX representatives that I was REQUIRED to apply for a mortgage through their mortgage lender, XXXX and XXXX XXXX, aka Cross Country Mortgage, a husband and wife team of XXXX, XXXX, despite the fact that I had already been qualified for a VA mortgage with a different mortgage lender, XXXX XXXX  XXXX XXXX. I was then told that while I didnt have to choose the XXXX mortgage, this was XXXX vetting process, since 37 % of XXXX clients fail to qualify under the contract. I wired transferred {$30000.00} to XXXX as their required down payment. I immediately investigated the XXXX organization with the BBB and on the internet discovering that the XXXX organization had extremely negative comments about their processes with a modus operandi of extreme lack of disclosure of their qualification process, extreme disregard in communication with applicants, constant changes to their terms, and extreme dereliction of preparation of legal documents. I submitted myself to their application process as required, and was qualified by XXXX for the VA loan, despite the fact that I experienced all the behavior of their staff and XXXX XXXX as was reported on the internet. Both mortgage companies required sale of my condo in Connecticut which I agreed to and had had my condo listed for sale as of XX/XX/2018 in anticipation of finding suitable housing in XXXX XXXX XXXX NEVER sent me the RESPA and I remain without a RESPA to this day, despite my consistent requests to have this sent to me, so at this point in time I have no idea what the interest rate of the loan is, I have no idea what my closing costs would be, nor was I ever able to pay for a rate lock, and I have no idea what my monthly mortgage expenses and associated housing expenses would be. My VA entitlement is {$450000.00}, yet XXXX would only approve {$420000.00} and to this day has refused to ever communicate an explanation. 

Despite the fact that I have yearly income of {$91000.00}, made up of SS, pension, VA DIC, and investment income, I have over {$1.00} XXXX in liquid financial assets, thus Im eminently qualified for a full VA entitlement. XXXX originally told me they had included my investment income in determining DTI and has now changed their story on this, which increases my DTI unnecessaryily, and they have further reduced my VA entitlement to {$320000.00} without explanation. 

Subsequently, since my condo has not yet been sold, I was offered the option of paying off my mortgage to which I readily agreed and have arranged for this to be done by XX/XX/2018, since closing on this XXXX home has been scheduled for XX/XX/2018. Also, I was told that I would need to take IRA withdrawals to get my DTI down, which I agreed to do, but no one at XXXX will tell me what the IRA distribution amount needs to be. No matter what I do, no matter how many XXXX  people I enlist to help me with communication to XXXX, there is no communication from a XXXX XXXX XXXX owner or employee. 

I didnt learn of the protections CFPB provides until mid day yesterday XX/XX/2018. When I made mention to all other parties that I would consider making a CFPB complaint, I was immediately threatened by the XXXX people, who liaise with XXXX, that no mortgage company had to give me a mortgage, despite the fact that I detrimentally relied on XXXX and XXXX to expend $ XXXX $ XXXX {$300.00} to Movement Mortgage XXXX who I am also going to lodge a complaint against, taking an IRA distribution which is 100 % against my interests tax wise, and they threatened that I had caused this situation which is 100 % untrue. I have steadfastly indicated I want to close on my new home and have taken all actions to do so. I have previously indicated to all that I would avail myself any legal protections I have, now knowing a CFPB complaint is one of these. 

My XXXX XXXX as a surviving spouse does not require me to pay a funding fee, I know that mortgage companies do not make as much money on me as they do on others and it is the first thing I disclose as an applicant. 

Being a XXXX XXXX and an XXXX  in XXXX XXXX XXXX XXXX, I KNOW I am being discriminated against, in the areas of at least gender, XXXX persuasion, religion, diversity, XXXX and equal opportunity. I believe that XXXX XXXX XXXX mortgage is perpetuating a long standing plan of discrimination to cause me to have to refinance at some later date. It seems to me there is some collusion occurring in the XXXX XXXX and it certainly feels like old south vs XXXX. 

Thank you for your time.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation