Consumer complaint received 2022-03-17
Company: Westlake Services, LLC
State: CA
Product: Vehicle loan or lease
Sub-product: Loan
Issue: Struggling to pay your loan
Sub-issue: Lender trying to repossess or disable the vehicle

Complaint:
On the morning of Thursday XX/XX/XXXX, XXXX my XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX  loaded with large industrial XXXX XXXX XXXX welder generator stationed temporarily while I made minor repairs on the front lawn where I rent a room from owner. Repo agent accompanied by two additional recovery agents in trucks with tow hooks blocked drive way to neighbors house across the street the other blocking middle of the street impending all traffic and two residential driveways when the majority of residents began heading to work and or school repo agent then proceeded to back in on to front lawn using pedestrian sidewalk and a portion of neighbors driveway as access onto front lawn without regard for property as one secured th truck and the third stood between truck and homes front door in attempts to keep anyone from coming out observing from the window I told them they needed to leave out weighed and out numbered 3 to 1 decided to stay inside not knowing to what extreme they were wiling to go and thought it best to speak with the lender and come to an agreement since they were wiling to in the past and at this point had gone way past self help and more like strong arm again I informed them they were breaching the peace they were trespassing and needed to leave but they pretended not to hear me as smaller tow truck dragging and hauling much bigger loaded HD duty diesel 1 ton and started to worry about the damage they could cause to my truck as he started to haul it off it just look so unsafe as my truck began to come of the side walk I heard a loud noise I started to worry they wouldnt be able to haul it off safely and with out damage having all my verbal objections ignored concerned the truck would be damaged and if I got it back would surely be stuck with the bill cause they would never accept responsibility got in the truck I quickly made my way to the drivers seat as I approached the truck they saw me and started to walk my way but I was able to make it into the cab one of the agents immediately got in his truck and boxed me in with his truck still they refused to set the truck down my son brought my phone concerned for me jumped in the passenger side against my wishes at one point approached mid bed driver-side I opened the door and again repeated they were breaching the peace and he turned and began walking aggressively towards me pretending he could not hear me right outside the window attempting to intimidate or provoke some kind of confrontation or altercation now boxed in by vehicles on three sides and repo agent on the drivers side no longer felt safe getting out of the truck felt the only option I had was drive my truck back onto the front lawn where my son and I could exit safely I started the truck which point the driver having seen immediately came after me from the other side approached with mace in hand attempting to spray me And my son I called at which point I called the police t XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX ) XXXX Westlake financial services XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation