Consumer complaint received 2016-06-10
Company: BB&T CORPORATION
State: FL
Product: Mortgage
Sub-product: VA mortgage
Issue: Application, originator, mortgage broker

Complaint:
We applied for a Mortgage for a new build, that fell through but found another already built through the same builder. That builder recommended BBT to make the transaction smoother. After my wife sending in the contract to the MLO and reviewing a copy of the Loan Estimate and seeing all these high costs, we were told by the MLO, he was really busy and didnt have time for this, as he rambled this is a new build, thats why the costs are so high. We just thought maybe thats how new builds work, My wife had XXXX. 
Few weeks later the CD was issued and increased almost XXXX from the LE, we were told this is what the seller charges. We asked for clarification as we never agreed to any of the items it mentioned, the MLO for BB and T, told us that it didnt matter, thats how this builder does there deals despite what we signed or not. My wife called BB and T 's headquater twice to get help with NO success. The seller without authorization tells MLO what a buyer is paying and title company to use without it being agreed upon nor verified by the MLO and the buyer is never given a choice in any of this, yet paying 100 % of the cost. 
We had met a title guy while back, asked him if we could switch title company 's, that something didnt seem right. He said it wouldnt be a problem. After he got the final CD he asked for confirmation of who was paying for what. The seller sent us an addendum to sign that in the beginning were told no problem in not signed it as we explained some costs are not applicable to us because of VA. The builder agreed twice and said no problem. 
Once the bank and the seller found out we were switching title companys they warned us it would delay the closing, also the builder told us to pick up our earnest money deposit that he was relisting the property due to alot of interested and being able to get more money. We explained we signed a contract and still wanted the house and if we opted out, we would be out the money already spent, he explained that wasnt his problem, and relisted the house, saying our financing fell through. We asked for help to make us whole but he only said it wasnt his problem, he wanted it his way or no way, no matter what it cost us. He signed this contract and was the one that told us it was OK not to agree or sign the part of the contract that we were opposed to, but the MLO ( who now we find out is best buddies with this seller, told us it doesnt matter what we didnt sign, we still had to pay the sellers costs, whether we agreed to it or not. Why have us sign anything at all then. 
Needless to say we got an attorney to represent us who sent the Signed contract to their attorneys and we prevailed now twice, when we were due to close the MLO went so far as to call our Title company, hours before to say he would never use them and the seller wasnt budging. Why is the MLO-XXXX calling anyone about our contract or neg any type of deal for the seller? We sent some of the CD 's and LE 's to see if you can figure this out. We have a few more also. 
We finally did come to an agreement on the cost but this contract also included an enclosure and appliances, we did get the appliances but to date no enclosure or permit have been filed. Also the seller ( builder ) XXXX is refusing to give the title company the earnest money deposit. I was taught that your group ensures people are not taken advantage of, so here goes. 
This MLO I guess thinks he doesnt not need to comply with VA guidelines, respa, regulations etc, this CD was changed so much not sure what right, with not one change of circumstance that we know of. Not sure what your agency will do, but we will start here. We have now contacted BBT twice and the XXXX who recommended starting with your organization. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation