Consumer complaint received 2017-03-11
Company: CAINE & WEINER COMPANY, INC.
State: FL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Improper contact or sharing of info
Sub-issue: Talked to a third party about my debt

Complaint:
This complaint involves several issue with a debt collection company named Caine and Weiner ( " C & W '' ). Their address is XXXX. XXXX XXXX, XXXX XXXX, CA XXXX. Their telephone number is XXXX. 

C & W on or about XX/XX/2017 sent a letter to my parents address ( an address I have not resided at in over 15 years ). C & W also sent a letter to my home address. On XX/XX/2017 C & W at XXXX eastern standard time called my XXXX parents home phone number. My mother, who is XXXX and requires assistance from my father to get around, answered the phone. The C & W representative aggressively asked for me. My mother said I was not there and to stop calling. Next, at XXXX eastern standard time, the C & W representative called my father 's personal cellphone. My father did not answer because it was the same number that just called the house. XXXX from C & W left a voicemail ( the message is saved by a service called XXXX as an XXXX ) asking my father, not me, to call back XXXX. 

My father then calls in a panic asking if I am okay and what is going on. I painfully hear my mother in the background screaming and sobbingly asking if I am okay and what is wrong. After speaking with my parents and telling them everything is okay I contacted the XXXX XXXX Police Department. I spoke with Officer XXXX ( XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) at XXXX eastern standard time. After explaining to Officer XXXX C & W was harassing my parents, scaring them, and leaving messages for them to call C & W, Officer XXXX determined C & W was harassing my parents. He called the number left on my father 's voicemail. He talked to XXXX from C & W. XXXX, shockingly disclosed to the officer he was a debt collector, gave the officer my name, phone number, and address, and disturbingly told the officer he was attempting to collect a debt and disclosed the creditor 's name as " XXXX. '' The Officer reiterated C & W is harassing my parents, repreadtedly calling my parents when my parents demanded C & W cease and desist from calling. After receiving an order from a sworn police officer, the calls continued. 

At XXXX my father received another call on his personal cellphone from C & W. I then called C & W and spoke with XXXX. He was rude, aggressive, and would not confirm he would leave my parents alone. My father was forced to contact the XXXX Police Department and a report was made and he is meeting with an officer Monday, XX/XX/2017 to provide them with the call logs and voicemails so they may investigate the harassment. 

I clearly and unambiguously demanded C & W cease and desist from contacting my parents, myself and any other friends or relatives I have. I informed C & W I will respond to their letter dated XX/XX/2017 in writing. C & W is egregious in using harassing and deceptive scare-tactics in unethically and illegally collecting a debt. C & W disclosed personal information to an unrelated party ( telling Officer XXXX they are collecting a debt for XXXX, asking my parents to call the debt collector back when I do not live with them and have not for over a decade, and repeatedly calling when asked not too ). 

Moreover, this is related to a service I disputed with my credit card company. The service provider chose not to respond to the credit card dispute, I then won the dispute, and now, over 14 months later, the service provider sends me to a collection company ( Caine and Weiner ). This is the second time in my life I have had the displeasure of dealing with a debt collection company but this is unquestionably the worst and most concerning. I sincerely hope CFPB will take notice of this abhorrent behavior and use all resources and levy all punishments possible. My parents are good, loving people and do not deserve to be harassed by the awful people at Caine & Weiner.

Company response to consumer: Closed with explanation