Consumer complaint received 2022-03-20
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-issue: Don't want a card provided by your employer or the government

Complaint:
In XX/XX/XXXX XXXX XXXX received fraudulent application material with my name and other personal information, although I live in XXXX. XXXX XXXX ( XXXX ), the attorney for the scam website XXXX provided my name and personal information to XXXX, stating in an email to me that your informations was never used to file for unemployment benefit. The California edd only verified your identity so you could get your grant However, XXXX XXXX set up an account in my name and contacted Bank of America to initiate/service/issue a debit card in my name that was ultimately sent to a scammer, XXXX XXXX [ name withheld here though known to police and BOA ], who emailed me that A card in your name was delivered to me. After learning the card was set up in XXXX, I requested from BOA Consumer Financial Protection Bureau/ Case XXXX all electronic or paper documentation, files, correspondences, and/or communications associated with BOA action to SET UP that debit card with Visa and ISSUE the card to XXXX XXXX [ name withheld here though known to police and BOA ]. I specifically requested any files, etc., with my name and/or personal information 1 ) received by BOA, 2 ) used by BOA to set up the debit card and service it, 3 ) communicated by/with BOA with Visa, and 4 ) communicated with/to XXXX XXXX [ name withheld here though known to police and BOA ]. ( Local police have hit roadblocks to obtaining information or prosecuting. ) I want the account number for the debit card, the amount of money available and/or processed, and amount actually withdrawn. I further seek to know why BOA does not now claim to have any record of servicing the account, opening it in my name, and issuing the card. After many attempts, BOA denied my XXXX request and continues in XXXX to be evasive : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Bank of America : Consumer Financial Protection Bureau ( CFPB ). This account is owned and funded by the State of XXXX XXXX, which is the sponsor of the account. Please note that Bank of America only SERVICES the account, and we did not originate this account. The account in question was OPENED IN YOUR NAME on XX/XX/XXXX, and the INFORMATION WAS PROVIDED to Bank of America to ISSUE A DEBIT CARD to the name and address by the sponsor. ( Note that I here put actions in caps to emphasize what BOA DID, though they are not taking accountability. ) BOA is refusing to provide electronic or paper documentation, files, correspondence, and communication associated with SERVICING the account, OPENING it in my name, and ISSUING the debit card. As part of this I am seeking the INFORMATION PROVIDED to BOA ( NOT the application provided to XXXX XXXX ), any information used by BOA, and any information communicated by BOA. In my most recent phone call ( XX/XX/XXXX ), the rep denied an account had been opened since XXXX and argued that XXXX XXXX should be contacted ; she eventually hung up on me. XXXX also hung up on me after repeating a dozen times I had to contact XXXX XXXX and that she could not help with any of my questions. XXXX received my transfer by mistake and could not wait to get rid of me, sending me to yet another dead-end department. These reps keep referring me back to XXXX XXXX. A BOA Regulatory Complaint rep had earlier in XXXX left a voice-mail to me after my most recent complaint to Office of the Comptroller of the Currency. Attempts to reach that individual through that department leads only to an extension for voice-mail that does not contain a name. No one has responded to my messages. Despite repeated complaints and messages to XXXX XXXX and the Governors Office, there has been no response. The Federal Trade Commission has interviewed me in XX/XX/XXXX. Every BOA rep spoken with except XXXX has been rude and evasive. One rep even denied an account had been set up in my name, saying the last account was many years ago. This is the worst case of violation of my personal information, and BOA is negligent in taking accountability.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation