Consumer complaint received 2020-01-17
Company: TMX Finance LLC
State: CA
Product: Payday loan, title loan, or personal loan
Sub-product: Title loan
Issue: Charged fees or interest you didn't expect

Complaint:
'TittleMax '' a tittle loan company has ruined my peace of mind. On XXXX XXXX I obtained a tittle loan for the amount of {$2600.00} from a manager name XXXX XXXX located in XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX. At the time of the loan I was happy XXXX even had me write a positive review on XXXX on how he helped me obtain a loan. He also had me write a letter in how " TittleMax '' helped, because according to him the state were trying to remove tittle loan companies from California so he needed a letter from me. I obtained the loan and I was given a monthly amount to pay back for the amount of {$360.00}, never did XXXX mentioned that i needed to pay the loan within 30 days instead he made it easy and gave me a monthly installment. That day a couple came in the store and had cash. XXXX told me " You see that, like that you have to pay as soon as possible ''. Never did i heard the 30 days. Well i started paying a lot of money but at the time of the loan i was doing 'XXXX  ''. After a few months XXXX no longer accepted my vehicle because it needed a lot of work. I fell a little behind but i noticed my principal wasn't going down. I didnt comprehend the loan or the interest. On XXXX XXXX a towing company pulled up my driveway and a man screamed " Tittlemax ''. Never have I been so humiliated and embarrassed in my life, this man was so loud the neighbors came out. I politely knew and just gave him the keys and asked him to leave. This towing company invaded my privacy and not only that!. They stole from me. I recovered my vehicle because I needed it for my little kids XXXX with XXXX and they knew it. At the time of the first repossession I had an arrangement with them and they still came to pick it up and not only that they also called my mother, my sister and my brother in law. Why would they call my siblings? if i wanted them to know I would have asked them for a loan instead don't you think? I was crying of so much anger the day. When I recovered my vehicle i noticed the most important items were missing. A gift card and a woman perfume that was given for mothers day worth {$200.00} This i told XXXX and he said he was sorry but there was nothing he can do. The towing company " XXXX XXXX XXXX ''. just like Tittlemax a total scam. They never pick up. Tittlemax also has a customer service complaint number which they never answer. I have already paid so much money to " Tittlemax ''. I paid them over {$5000.00} and they still took my vehicle. Last week a towing company came like thieves in the night and took it. They didn't even bothered to ask me for the keys. It is disgusting and unbelievable that these type of practices are allowed. All the nice reviews from XXXX  are from people that obtained a loan that day and were asked just like me. What about all the complaints from XXXX?. I feel mentally sick and robed by this company they took thousands of dollars from me and invaded my privacy by calling my siblings. They had no reason to call my family i was always in contact with them. I cant find another word that best describes these people, They must so hungry to harass customers with these disgusting practices. How do you guys sleep at night? Is the food you eat delicious? Thieves!!

Company response to consumer: Closed with explanation