Consumer complaint received 2022-09-27
Company: Paypal Holdings, Inc
State: MO
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account

Complaint:
PayPal had already begun allowing me to use my account with my XXXX as a business account. I had one email then within my business with XXXX being my web host I changed my email and notified Paypal. PayPal then had me verify my new email address using same domain the initial part was different. The verification was successful. Then I had a few past transactions when I sent a couple if small amounts and or paid a few bills ( exp, like {$30.00} ) to an individual who took photos of a property preservation home. However, when I received payment of {$2000.00} from XXXX and XXXX XXXX, located in XXXX, Florida, a property preservation investment company on XX/XX/2022. PayPal deducted their fee of {$40.00} on XX/XX/2022 then FROZE OUR ACCOUNT. I HAVE CALLED A TOTAL IF 8 TIMES asking to speak to a supervisor, limitation team and not customer service for they have been the only people I'm able to get on the phone. Who continues to read a rebuttal script to me and not explaining what policy terms does not match up with my online activities, per PayPal. They do not get a live person in the phone to explain to me what have I violated. When I received the money from XXXX and XXXX XXXX PayPal put my account on limited restriction until I answer questions about my business. I answered questions of business structured attempted to upload business documents verifying business but was unsuccessful. OTHER immediately XXXX blocked my account I called PayPal to ask how can I send verifying documents. I was told by customer service and I immediately loaded three emails giving them my Missouri secretary of state documents, my business EIN, a vendor contract, my business fictitious name before it became an llc be sure they wanted a year passed document. Once sending these emails I continue getting the same redundant email respond of someone accessing my account through mobile app if it was me disregard email. This is all they say. I have explained to PayPal I AM A SMALL BUSINESS ALREADY STRUGGLING DUE TO COVID-19, PLEASE RELEASE MY FUNDS SO THAT I NAY PAY THE INDIVIDUALS WHO WORKED FOR ME. THIS HAS REALLY CAUSED ME STRESS AND THE COMPANY WE PROVIDED SERVICE FOR PAID US AND THEN WE CANT GET IT. Having ME WAIT FOR 180 DAYS IS UNACCEPTABLE. I'VE DO E NOTHING WRONG. I HAVE NO OTHER TRANSACTION COMING OUT OF THIS ACCOUNT! I NO LONGER WANT TO DO BUSINESS WITH PAYPAL AS A VENDOR IVE ALREADY PUT IN TO HAVE FUTURE Payment funds be deposited to our business bank. I just thought this would be a great way to send invoices and to pay my people for property preservation work. We have just gotten started due to having to wait a long time be ayse of COVID 19 and they have made me look unreliable. How dare them hold into our monies but they ensured they took their fee out of it. What was there fee for. Please help I can not afford for PayPal to hold something we work so hard for to get a great start. I'm requesting they release my funds so I can transfer them to our business debit and or bank account immediately. I have emailed PayPal on XXXX ( twice and once on XXXX XXXX and been calling since XXXX. Thank you for your assistance I'M GREAT FULL!

Company response to consumer: Closed with monetary relief