Consumer complaint received 2022-08-07
Company: WELLS FARGO & COMPANY
State: SC
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Funds not handled or disbursed as instructed

Complaint:
Since XXXX its been ongoing issues with Wellsfargo. Missing deposits, deposits that wasnt seen the month before shows up months later. Debit cards never show up to my address. Debit card doesnt work in their ATMs. Being charged foreign atm fees when I dont use other bank atms. XXXX shows payments being made when I only seen half of it not the entire amount. Me and my XXXX sharing the same XXXX number and the headquarters couldnt explain that in XXXX. Altered banking deposits and someone switching out the real amounts going in and out account. There was a trust fund account XXXX account that someone opened without my consent thru a XXXX XXXXXXXX XXXX FOR WELLS FARGO. Addresses and phone numbers associated with accounts at the times I wasnt not having an account with Wells Fargo. They sent a me severalMediation Program Settlement but I never received the checks as promised for all the money that was stolen from me. I noticed I never used some of the addresses associated with the Wells Fargo acct where they was sending case numbers. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX. Now that Im banking with XXXX XXXX XXXX XXXX I noticed the same thing is happening. Every debit card they give me doesnt work in their atm Only but it works at out of city limits ATMs for the same bank. I noticed the deposits for XXXX XXXX XXXX has went from {$100.00} and sometimes {$110.00} to {$220.00}. In XXXX XXXX XXXX my XXXX XXXX wasnt hired on until a month ago and now has to pay biweekly at {$220.00} but looking back at bank statements theyve been swapped at making it look as if the majority of the time he was paying money he really wasnt. He been to court and jail for none payment of child support so it doesnt make since he never been late but yet it showed over {$3700.00} behind XX/XX/XXXX. His XXXX can barely keep a job since been on child support so Im not sure who recieved that money but it wasnt me XXXX XXXX of the {$220.00} deposits are fraud false never received. When o disputed it with XXXX XXXX they said its me over the account but whom ever stole the drivers license has connections inside the bank to change the numbers which is wrong for my son. There is XXXX XXXX drafts that Im stating not mine but they wont give me the funds back and still keep allowing them to take money from my account without consent. Im XXXX XXXX sure because every deposit that comes for child support i write down in myTransaction book and put in my phone calendar. There is anti trust going on, financial fraud, conflict of interest happening. Also the false deposits affects my sons XXXX deposits they are saying my XXXX  is receiving all this child support when really he isnt. It shows I made employment money over {$2000.00} and thats false cause I wrote that down too. They decreases his XXXX when I lost my job and my XXXX  XXXX wasnt paying child support at all but when you look at the statements it shows different. Also XXXX shows Ive had an account with them since XXXX and thats a lie never knew the bank existed until XXXX. Mail fraud is an issue, the post master stated it didnt show I put in a change of address when I have proof I do. I lost approx XXXX XXXXXXXX from Wells Fargo and if that amount of child support was really deposited then approx XXXX XXXXXXXX is missing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation