BEE-spoke-data/consumer-finance-complaints huggingface dataset:
Consumer complaint received 2016-10-02
Company: TENET HEALTHCARE CORPORATION
State: TX
Product: Debt collection
Sub-product: Medical
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I am writing to complain about Central Financial Control Agency, CA reporting on the XXXX credit reports that I have unpaid medical payment. 
The balance on the medical bill was transferred to the collection agency by XXXX XXXX XXXX, XXXX, TX XX/XX/XXXX due to an error from their billing department stating that I missed a monthly payment. I had to fax over my credit card statements showing that I made the payment before it was resolved. I asked for my account to be removed from collection, since it was an error on their part but was told that they could n't retrieve it since it was already in collection. 
I started paying monthly payments of {$100.00} to Central Financial Control, CA from XXXX/XXXX/XXXX and made the final payment of {$100.00} for the balance on my bill on XX/XX/XXXX. I asked for a letter stating that I had finished paying the medical bill ; I was told the letter would be sent to my address. I was surprised a few months after to receive a bill stating I was owing another {$100.00}. 
I called several times and was told that a refund was issued to my credit card and that caused me to owe that amount. I told them I did not receive any refund and faxed over my credit card statements showing no refund issued to me. I was told several times that it was being sent to their research department. I never got a response back and called for several months, even till XX/XX/XXXX. 
I felt it was resolved and forgot all about it, until I saw it on my credit reports XX/XX/2016. 
I paid the final balance on the bill on XX/XX/XXXX and do not owe any amount since I did n't get any refund on my credit card as stated by the collection agency. I want the {$100.00} medical item deleted from my credit report with the XXXX credit reporting agencies - XXXX, XXXX and XXXX. 
Thank you for your assistance in getting this resolved.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: EQUIFAX, INC.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
I did not authorize these inquiries : Equifax : Equifax Mortgage Ser XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX & XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX : Equifax Mortgage Ser XX/XX/XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: CITIBANK, N.A.
State: GA
Product: Credit card or prepaid card
Sub-product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-issue: Card was charged for something you did not purchase with the card

Complaint:
A cording to XXXX  XXXX I signed up for services on XX/XX/XXXX of 2007. I have never heard of this service nor have I never used this service. My bill is {$1100.00} 4 years later after I have paid for my merchandise. I never signed up for this service. XXXX fraudulently allowed this to take place and they are still unwillingly scamming people. It's unethical and not right. I have spoken with both XXXX  XXXX and XXXX Citi. 
Noone seems to know what happened and they have decided not to refund my money back. I have called repeatedly and I would like this issue resolved. Why should I have to obtain an attorney because Cit is allowing XXXX  XXXX to fraudulently take money and hold customers accountable for services that they have no knowledge of until years later if they have paperless statements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2017-01-19
Company: Navient Solutions, LLC.
State: TX
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I have completely paid back my student loans. They were paid off in 2014. XXXX XXXX was the loan provider at the time. However, my loan was transferred to Navient. Prior to me paying off the loan it was in forebearance. I never paid late to XXXX XXXX because it was in forebearance. However, Navient is reporting that I paid late multiple times in the years of the recent recession. I did not have a job at the time, I informed XXXX XXXX, and I was granted forebearance. Navient will not change what is being reported to my credit agency. I have complained and asked them to show proof that I paid late. The account # they have for me is not in their system and they still will not correct this issue with XXXX. They are reporting false information to XXXX and they will not respond to multiple requests to correct their reporting.

Company response to consumer: Closed with explanation
Consumer complaint received 2015-09-08
Company: The CBE Group, Inc.
State: OH
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt is not mine

Complaint:
A XXXX XXXX debt has been placed on my credit report that is not mine. XXXX XXXX has verbally confirmed it is not mine, but refuses to provide me with a letter stating so. The account was sold to CBE Goup XXXX. XXXX XXXX XXXX, IA XXXX, when asked to confirm ownership of account with XXXX the refuse to do so. XXXX is also refusing to contact CBE Group. XXXX states that a SSN was not provided to CBE, therefore I do n't understand why it was posted to my bureau.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-02-04
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Problems caused by my funds being low

Complaint:
This is regarding overdraft fees that I was charged by Bank of America : I was charged {$240.00} for transaction overdraft in XXXX of XXXX, and {$420.00} in XXXX of XXXX. This is only the charges on my Bank of America checking account. I have a credit card linked to this account for " overdraft protection '' and somehow I was charged additional overdraft {$200.00} on the credit card side for the same transactions. I do n't know how that is overdraft protection when the setup gives the bank more opportunity to charge you bank fees.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-06-01
Company: EQUIFAX, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
There were credit inquiries on my XXXX, XXXX and Equifax credit reports that I didnt make.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-10-02
Company: CREDIT WORLD SERVICES, INC.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt was result of identity theft

Complaint:
I have a debt on my credit report from a company named XXXX XXXX XXXX for {$850.00}. I called XXXX XXXX whom are representing this company, spoke to a gentleman at CREDIT WORLD stated this is a Kansas account opened on XX/XX/XXXX. I was asked if I have purchased any properties in XXXX, I said no. I reside in California and do not have anything to do with XXXX. I am a victim of Identity theft. Credit world has all my personal information, they told me I need to prove this was not me and prove where I live. I have not opened any accounts in Kansas at all. How can I prove this was not me? Also, ever since the pandemic in XXXX, my XXXX debit card number was compromised and someone was using it and purchasing so many things under my name and debit card. I had to submit a claim to Bank XXXX XXXX in XXXX. It was investigated and the funds were returned to me. 

Also, now I see another debt on my credit report. it is from XXXX XXXX XXXX, XXXX XXXX XXXX creator. I have no idea who this is and what it is for. Someone is usinf my personal information to open accounts and now it is impacting me. How can I prove I have not opened these accounts? Please assist me. They have all my information which the debt collectors have. 
Again, I am a victim of identity theft which stems from XXXX, the XXXX Dept provided personal information to the theives who continue to use my information to open accounts. This is not right. 

Please assist, let me what I can do.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-10-27
Company: Navient Solutions, LLC.
State: MD
Product: Student loan
Sub-product: Non-federal student loan
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
I have several loans with Navient ( former XXXX XXXX ). I am so thankful to them for helping achieve my dreams of having a XXXX and XXXX XXXX XXXX. However, when I graduated college I could not find a job in my field. Even if I did I would still not be able to pay my over {$900.00} a month student loan repayment. My co-signer who was once a close uncle of mine, is now berated with calls because I can not pay my loans. 
When I was completely honest with the Customer of Advocacy Department they revealed that because my uncle makes enough money he can pay them, and there are no other options. These are not my uncles loans or responsibility. NOR WILL HE PAY THEM. My uncle is currently refusing to speak with me because he hates this situation I have put him in. He is retired, and trying to live out his life as much as possible. I asked what else could I do, I was told you do not have any other option but to pay the monthly amount or it will go to collections. When I ask how much the collection monthly payment would be they could not give me a direct answer. I understand that this is my doing, and my fault but there must be another way to help me. 
I am married, I have a house, I have a child, I am XXXX, and I work full time already, and I have to pay child care. I need to feed my family, and my uncle is not going to help me at all. I am on my own just like I was while going to school. I can not just stop my life to pay these student loans. It is not fair, and unjust.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2017-02-11
Company: Navient Solutions, LLC.
State: NY
Product: Student loan
Sub-product: Non-federal student loan
Issue: Dealing with my lender or servicer
Sub-issue: Trouble with how payments are handled

Complaint:
Mis-allocation of funds more than XXXX time, and addition of " fees ''. 
Making it very difficult to bring account current as " overdue '' balance is inaccurate and adds up. 
XXXX phone calls today alone, the most recent being at XXXX on a friday evening.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
I was the victim of identity theft. Per FCRA section 605b you are required to remove/block any account listed on an id theft report. Please find the required documents to assist in the blocking of the erroneous information which is being posted to my report. 

Here is the list of items which do not belong to me or were opened without my permission. 

TRANSUNION XXXX  : XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX ) Balance {$430.00} XXXX XXXX ( Original Creditor : XXXX XXXX ) Balance {$20000.00} XXXX  XXXX XXXX  ( Original Creditor : XXXX XXXX ) Balance {$970.00} XXXX  XXXX  XXXX  ( Original Creditor : XXXX XXXX ) Balance {$33000.00} XXXX Balance {$3900.00} XXXX XXXX XXXX Balance {$13000.00} XXXX Balance {$1100.00} INQUIRY : XXXX XX/XX/XXXX XXXX XXXX  : XXXX XXXX XXXX ( Original Creditor : XXXX XXXX ) Balance {$430.00} XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX ) Balance {$250.00} XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX  ) Balance {$3900.00} XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX  XXXX  ) Balance {$1100.00} XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) Balance {$20000.00} XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX. XXXX ) Balance {$970.00} XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX ) Balance {$33000.00} XXXX XXXX XXXX Balance {$13000.00} INQUIRIES : XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX  XX/XX/XXXX XXXX XXXX  : XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX ) Balance {$430.00} XXXX XXXX ( Original Creditor : XXXX XXXX ) Balance {$20000.00} XXXX XXXX XXXX  ( Original Creditor : XXXX XXXX ) Balance {$970.00} XXXX XXXX XXXX ( Original Creditor : XXXX XXXX ) Balance {$33000.00} XXXX Balance {$3900.00} XXXX XXXX XXXX Balance {$13000.00} XXXX Balance {$1100.00} INQUIRY : XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2017-02-21
Company: Navient Solutions, LLC.
State: MI
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Received bad information about my loan

Complaint:
I started a new job in XXXX 2016. I updated my Income Based Repayment Plan on studentloans.gov. I submitted all of the documents that were needed to the fax numbers given on studentloan.gov. Navient contacted me around the end of XXXX stating they did n't get my income information. I called them and told them I sent it to the fax number given and they stated that was an incorrect fax number. I resubmitted my income to the fax number given by the representative. I then received another email around the end of XXXX of XXXX stating my income did not have my pay frequency, so I resubmitted my income again. I received another email today XXXX XXXX XXXX ) stating I do n't send in income way with pay frequency. I called and told them I did. The representative had to look at my income paper again and saw that the frequency was there. But since a payment was due yesterday, I had to make a payment or complete a forbearance. I do not think I should have a late payment, missing payment nor have to complete a forebarance since I was timely with my correspondence to them and in fact initiated the update to my Income Driven Repayment Plan. Due to this negligence my repayment plan is n't being processed until today! I am not at all satisfied with being punished with a late payment due to their negligence on overlooking the income documentation I submitted.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
In accordance with the Fair Credit Reporting act XXXX the Accounts listed below has violated my rights. 

1. XXXX XXXX  XXXX 2. US Dep ED XXXX 3. US Dep ED XXXX 4. US Dep ED XXXX 5. US Dep ED XXXX 6. US Dep ED XXXX 7. US Dep ED XXXX 8. US Dep ED XXXX 9. US Dep ED XXXX 10. US Dep ED XXXX 11. US Dep ED XXXX 12. US Dep ED XXXX 13. US Dep ED XXXX 14. US DOE / XXXX XXXX XXXX. US DOE XXXX XXXX XXXX 16. XXXX XXXX XXXX 17. XXXX XXXX XXXX 18. XXXX XXXX  XXXX 19. XXXX XXXX 20. XXXX XXXX 21. XXXX XXXX 22. XXXX XXXX XXXX XXXX XXXX 23. XXXX XXXX XXXX XXXX XXXX 24. XXXX XXXX XXXX XXXX XXXX 25. XXXX XXXX XXXX XXXX XXXX 26. XXXX XXXXXXXX XXXX XXXX XXXX 27. XXXX XXXX XXXX XXXX  XXXX 28. XXXX XXXX XXXX XXXX XXXX 29. XXXX XXXX  XXXX 30. XXXX XXXX XXXX XXXX 31. XXXX XXXX XXXX XXXX 32. XXXX XXXX XXXX XXXX 33. XXXX XXXXXXXX XXXX 34. XXXX XXXX XXXX 35. XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-01
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Reporting company used your report improperly

Complaint:
I sent a letter off on XX/XX/2022. Here is my tracking # XXXX, # XXXX, and # XXXX. To remove personal information that I do not want on my credit report. According to the fair credit reporting act 15 USC 1681. I have the right to privacy. Also according to 15 USC 6802. No financial institution is not suppose to share my information to a third party people.

These are clear violations of my federally protected consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2016-11-04
Company: Seterus, Inc.
State: FL
Product: Debt collection
Sub-product: Mortgage
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
Seterus continues to harass me and while I have asked for legal verification of their role as a servicing company to my mortgage and also legal documentation of Fannie Mae 's ownership of the loan, they have provided neither. I 've received hundreds of pages of documents and the only related thing was from XXXX which XXXX does not own the loan and also was n't able to provide the same documentation I 'm asking for now.

Company response to consumer: Closed with explanation
Consumer complaint received 2017-04-06
Company: The CBE Group, Inc.
State: GA
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-issue: Threatened to take legal action

Complaint:
i had a debt with XXXX that was turned to a collection agency The CBE Group, when I made contact the advised that if I set up payment arrangements they would not report to credit bureau, I set up payment arrangements and the deductions are being taken at XXXX and the final payment on XX/XX/XXXX. On XX/XX/XXXX they repoted the debt to the credit bureau after it was clearly advsd that this would not happen. I have been allowing them to deduct electonically from my bank account. When I asked why they did this the stated that the bill was to be paid by XX/XX/XXXX which no one advsd me of. This is not the agreement that we came to and now they are refusing to remove this from my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2016-08-22
Company: Navient Solutions, LLC.
State: CA
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Dealing with my lender or servicer
Sub-issue: Trouble with how payments are handled

Complaint:
XXXX. I sent my payment of XXXX to pay off my loan XXXX XXXX to Navient. 
XXXX. XXXX XXXX I contacted Navient. Navient stated it had no idea what happened to my check. 
XXXX. I got a copy of the statement from my bank, XXXX XXXX XXXX. Navient cashed that check XXXX XXXX and put it into a XXXX XXXX bank account. 
XXXX. I sent my private loan checks in the same envelope, certified. Those loans were posted to my account. The federal loan is lost.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: Navient Solutions, LLC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect

Complaint:
XX/XX/XXXX Greetings, I presented a police report to all 3 credit bureaus in XXXX stating that I was a victim of identity theft. Looking over my credit reports in that year I noticed so many errors and inaccuracies on my reports that it astonished me. I contacted all 3 bureaus and the debt collection companies directly to dispute all inaccuracies. Many of the companies stated that they did not have me in their systems and to dispute the debt with the credit bureaus. I did dispute the accounts and they still appear on my credit report and are inaccurate and some are not my debt. I have inquiries I never authorized as well as names that are not mine. Addresses I have never lived. XXXX in fact notified me of a data security breach in XXXX and that my identity had been compromised as well. I have disputed on all 3 credit reports personal information that is not my identity. XXXX responded in XXXX of XXXX to my dispute and sent back the dispute with the same information that I disputed which had me pretty upset that they would not honor a police report my identification as well an affidavit of facts. I did security freezes with XXXX, XXXX XXXX, XXXX, and XXXX XXXX XXXX Navient has reported and XXXX has reported inaccurate debt in large amounts of various accounts. owing {$30000.00}, {$7000.00}, {$1400.00}, {$1800.00} and {$9300.00} XXXX  I do not even know who this company is. Navient and XXXX indicated they have no record of me in their system and could not tell me anything. XXXX has an inaccurate amount of debt on the credit reports. XXXX XXXX XXXX XXXX XXXX has expired. They indicated to dispute the account. XXXX XXXX is a collection agency I never heard of. I never opened up a XXXX XXXX  bank account and do not have nor had a credit card of such in my possession. I will be sending out letters to all bureaus and agencies to resolve these matters. My financial peace of mind has been broken and i will not rest until I get to the bottom of why nothing is being done to resolve these matters. If you need any further documents please let me know. 

Thank you,

Company response to consumer: Closed with explanation
Consumer complaint received 2016-11-15
Company: EQUIFAX, INC.
State: OR
Product: Credit reporting
Issue: Credit reporting company's investigation
Sub-issue: Investigation took too long

Complaint:
I am filing this complaint because Equifax has ignored my request to open investigation in regards to accounts listed on my credit report. Being that they have gone past the 60 day mark and confirmation shows they have received my dispute over 30+ days ago, under Section 611 ( 5 ) ( A ) of the FCRA - they are required to " ... promptly delete all information which can not be verified '' that I have disputed. Please resolve this manner as soon as possible. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-01
Company: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Transaction was not authorized

Complaint:
I have had numerous unauthorized transactions come out of my checking account with PNC BANK. I disputed these fraudulent transaction with PNC BANK. Within 10 business days I received a letter ( attached below ) stating that during the review of my account PNC BANK determined there was no error in these unauthorized transaction. I called the number provide to me on the letter and told PNC BANK I want to appeal their decision. I was told there was no way to file an appeal and the customer service reps had no contact information to give me to contact the dispute department at PNC BANK.

Company response to consumer: Closed with explanation