Consumer complaint received 2015-05-13
Company: Experian Information Solutions Inc.
State: TX
Product: Credit reporting
Issue: Incorrect information on credit report
Sub-issue: Information is not mine

Complaint:
Today, XXXX XXXX, XXXX @ XXXX, I telephoned Experian ( after receiving a copy of my personal consumer credit report file dated, XXXX XXXX, XXXX ). I initially spoke with Experian XXXX XXXX Member, XXXX. XXXX, was requested on numerous occasion 's to allow me to speak with a manager/supervisor after he failed to properly assist me ( concerning, Experian 's ongoing inaccurate XXXX separate reporting 's by the U. S. Department of Education and inaccurate NEW reporting by XXXX ). XXXX, was informed that I have previously and repeatedly mailed ( via USPS Certified Mailing 's ), faxed ( via my fax confirmation page 's ), and reported to Experian 's many, many Representative 's in the past 2 + year 's, that their inaccurate reporting by the U. S. DEPARTMENT OF EDUCATION ( AND XXXX XXXX ) is illegal. As a recipient of Social Security XXXX Income ( since at least, XXXX XXXX ) I have previously filed XXXX page 's with the U. S. Department of Education, XXXX XXXX, Experian, XXXX, Consumer Financial Protection Bureau, CFPB Ombudsman AND many other 's reporting my ongoing PERMANENT XXXX STATUS. However, Experian is still reporting the exact same negative information ( intentionally and knowingly ). XXXX, acknowledged today ( after placing me on HOLD for many extended periods that Experian has received my overwhelming amount of submitted supporting documentation ( including, medical ). However, he REFUSED to forward me to a XXXX XXXX XXXX XXXX XXXX after my many request 's and extended HOLD times. Although, I explained to him ( XXXX ) that I did n't have a return telephone number for a manager to phone me back he forwarded me to XXXX XXXX 's voice mail machine. I later phoned back @ approximately, XXXX and requested to speak with a manager/supervisor " again ''. I spoke with XXXX XXXX Member, XXXX in the Dispute Department. XXXX reported, that all manager 's and supervisor 's were in a meeting to phone back in 45 minutes. When I phone back at XXXX, I " again '' requested to speak with a manager/supervisor. Again, XXXX XXXX Member XXXX answered the telephone. She placed me on HOLD " again '' for an extended period of time. Then, she forwarded me to a voice mail # XXXX ( after, she reported that she was transferring me to a XXXX @ XXXX ). I " again '' telephoned Experian @ XXXX and spoke with XXXX ( XXXX XXXX ). I requested " again '' to speak with a manager/supervisor. XXXX placed me on HOLD " again '' after I provided him with my Experian Report number and other information. Finally, I spoke with XXXX, Manager/Supervisor ( Team Titans ), I reported to XXXX that Experian was still reporting inaccurate information in my consumer credit file as it relates to the U. S. Department of Education ; XXXX ; XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX ( for XX/XX/XXXX as it relates to the code ND ). XXXX, confirmed that Experian had in fact received all of my submitted documentation ( previously, mailed and faxed as it concerned XXXX and U. S. Department of Education ( my XXXX status ) for the past XXXX 's ). However, he requested that I allow him to locate my XXXX information previously mailed/faxed to Experian and telephone him back later today or tomorrow. I informed XXXX, that Experian has had my supporting documentation for year 's. However, Experian is biased to the reporting agency 's and NOT the consumer ( regardless, of supporting documentation on hand ). I am requesting, that Experian remove the inaccurate information from my file reported by the following : XXXX XXXX XXXX ( not mine ) ; U. S. DEPARTMENT OF EDUCATION ( not mine ) XXXX XXXX already granted DISCHARGE 'S in XXXX XXXX ( See my Experian Report ) for the exact same loan 's ; XXXX XXXX ( not mine ) ; and a NEW reporting by Diversified Consultants whom I have n't received any correspondence from prior to Experian 's filing

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief