Consumer complaint received 2023-08-13
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
on XX/XX/XXXX i were vertifyed to add a free phone to my account with XXXX XXXX from the XXXX XXXX XXXX XXXX neglience of my personal information were email, phone no exposed neiglience on XXXX XXXX from XXXX XXXX XXXX XXXX showed me were 210 peoples using my information XX/XX/XXXX XXXX XXXX frauduly took {$52.00} out my account a block were put on my account and my personal card off file too by bank of america dispute.Temporary credited Adjustment credited back to account and stated i am secured.my phone were interrupted of services behind billing own balance each month removed off XXXX XXXX pay monthly in full and still have a balance of $ XXXX are {$27.00} witch taking out of my account XXXX XXXX i saw in my account and its a XXXX XXXX information log into my account he added me for my code like its for to check my account.i keep getting emails asking to upgrade my card are make a payment.on XX/XX/XXXX no network like XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX i recieved the morning of XX/XX/XXXX a call from massachsetts on my phone he asked me did i have network and data promble and be carefull letting xfinity come out they be doing stuff asked me to turn on my phone, lab top and tablet and a app to go i hung up like i call XX/XX/XXXX refered to security dep what XXXX say and i were asked to lift the freeze off my credited cause he see whats going on need to come out to change the lines but have to get it ok firt and prove who i am. and i am under breech victim of idenity theft i will send u a gift card for breech victim in your area. never heard anything else for 7 days until i call and made a appt for XXXX XXXXXXXX XXXX XX/XX/XXXX think he did do something with my account like XX/XX/XXXX call stated 2 peoples using my line.his information in my account XXXX XXXX which i dont have bank of America negligence let XXXX XXXX XXXX get money out my account with a block on my account in XXXX of the {$52.00} unauthorized to do and bank of america and XXXX XXXX  in convience me with meeting regarding my new debit card no excess to money need monday the XXXX regarding my apt trying apply and take off market no money on monday.food refile on medication from doctor order for inflammation and pain and for chronic joints pain it time for refille but no money.delayed me for many things delayed waiting on a card in mail didnt put a rush on it.bank of america should have blocked all transaction to my account if i am security like say but didnt block XXXX XXXX from XXXX and paid money i been saying dont own cause XXXX pay in full still gave money to crimminals of XXXX  {$27.00} out my account this every month emails for money and changing my XXXX XXXX free plan by XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief