Consumer complaint received 2022-12-13
Company: ALLY FINANCIAL INC.
State: GA
Product: Checking or savings account
Sub-product: Savings account
Issue: Managing an account
Sub-issue: Banking errors

Complaint:
Today XX/XX/2022 I contacted via phone Federal reserve consumer help and they told me to file a complaint online. 
On XX/XX/XXXX I looked at my Ally Bank statement and saw that my account was down {$99000.00}. I then looked at the details and saw that somebody had written a check in my name to XXXX XXXX group XXXX. I did not write this check. I immediately called Ally and told them that somebody created a counterfeit check which looks nothing like my checks and did not have a signature on the check. in addition, the check number is a check number that I have in my office presently. Somebody got their hands on my home address and my account number and created a counterfeit check and stole this money. I could not believe that a bank would accept this check based on what it even looks like. The font is mismatched and as I stated above it does not have a signature on it. The company it was written to is a company I have no relation with at all. This money market savings account is an account that I established around 6 years ago and only have written about XXXX checks on it. I do not use this account because it is for my retirement. It is a savings account. I am really upset that it was processed and now I'm having to go through all of this to get this money back in my account. I get my statements from Ally Bank the XXXX of every month and the counterfeit check was processed on the XXXX therefore I did not see that this happened until I got my next month statement. It indicates that to me that somebody knows allies statement cycle. Ally Bank has opened an investigation and The investigation has been going on for 2 weeks. I have contacted ally Bank about six times in that 2 weeks. They have only reached out to me one time after my initial interaction reporting the crime. They have not kept me updated on anything. I have the images of the check. I have the front and the back of the check. Ally Bank will not tell me if it was a physical check or a mobile check. They are not giving me much information except that it can take up to 90 days to finish the investigation. I have reported the incident to the FTC and also to my local police department and filed a report. I was told to do this by my attorney so I did follow through. I have the police report number of XXXX. That report was done on XX/XX/XXXX. I contacted the FTC I believe on XX/XX/XXXX and made a report with them. I can provide you with the check image front and back. I am upset because Ally Bank not only processed this check but also because now I feel like I'm holding the bag while they do the investigation. It is a clearly fraudulent counterfeit check. I just do not understand why the money is not returned to me immediately and then they can do the investigation. I understand it is a lot of money and they probably want to get their hands on it first before they return it to me but that is not fair to me. I have been a customer of theirs for a long time and I put my money in Ally Bank for it to be protected. They did not protect this money. I am asking you to please investigate this situation so that I can rectify this as quickly as possible. I can not be held responsible for a counterfeit check that I had nothing to do with. We put our money in the bank for it to be protected and meanwhile they loan it out to make money on our money. I need them to protect my money. I understand there has to be an investigation but again I don't understand why I have to be the one out of the money while it gets investigated. I think that if anybody put themselves in my shoes they would feel the same. XXXX is my investigator at Ally Bank. As I stated before I have contacted them around 5 or 6 times in the past 2 weeks just to make sure that the case is being focused on. They have not given me much of any information. I really need your help. Thank you for your time and please reach out to me if I can provide you with anything else that you need. Thank you, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation