Consumer complaint received 2021-03-11
Company: WELLS FARGO & COMPANY
State: MD
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
1. Based on WellsFargo assertion in correspondence, it seems that they think that once authorization is granted, then it is given in perpetuity.

2. Reason 1 : I am not disputing the fact that I gave authorization. But I do have the right to place a stop order ( based on the below link on your website ) 5 years ago by certified mail on numerours occasions.

3. Reason 2 : As in any contract, either of the parties can break it, if circumstances change, i.e. closure of the business 5 years ago.

4. Wells Fargo has been withdrawing money from his account for a business that has failed 5 years ago 5. I have informed WellsFargo on several occasions of the law ( or regulation ) on stopping automatic payment/withdrawals see below with title - How do I stop automatic payments from my bank account? 

Some of the tracking numbers USPS tracking # XXXX XXXX XXXX XXXX XXXX - delivered XX/XX/XXXX USPS tracking # XXXX XXXX XXXX XXXX XXXX XXXX delivered XX/XX/XXXX USPS tracking # XXXX XXXX XXXX XXXX XXXX XXXX sent on XX/XX/XXXX but USPS has an error XXXXXXXX XXXX # XXXX XXXX XXXX XXXX XXXX - delivered XX/XX/XXXX In addition there were tickets opened in XXXX in the Wells Fargo portal that I no longer have access to, but they should be able to recover. 


https : //www.consumerfinance.gov/ask-cfpb/how-do-i-stop-automatic-payments-from-my-bank-account-en-2023/ How do I stop automatic payments from my bank account? 
Federal law provides certain protections for recurring automatic debit payments. You have the right to stop a company from taking automatic payments from your account, even if you previously allowed them. For example, you may decide to cancel your membership or service with the company, or you might decide to pay a different way. 

If you decide you want to stop automatic debit payments from your account, here are the steps you can take. 

How to stop automatic debits from your account ... ... ... .... 

Call and write your bank or credit union Tell your bank that you have " revoked authorization '' for the company to take automatic payments from your account. Click here for a sample letter. Some banks and credit unions may offer you an online form. 

Give your bank a " stop payment order '' Even if you have not revoked your authorization with the company, you can stop an automatic payment from being charged to your account by giving your bank a " stop payment order ''. This instructs your bank to stop allowing the company to take payments from your account. Click here for a sample " stop payment order. '' Heres how you can do a stop payment order : To stop the next scheduled payment, give your bank the stop payment order at least three business days before the payment is scheduled. You can give the order in person, over the phone or in writing. 
To stop future payments, you might have to send your bank the stop payment order in writing. If your bank asks for a written order, make sure to provide it within 14 days of your oral notification. 
Be prepared to include a copy of your revocation to the company ( see step 1 ) with your written stop-payment order.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation