Consumer complaint received 2019-12-28
Company: Amsher Collection Services, Inc.
State: CA
Product: Debt collection
Sub-product: Other debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
XX/XX/2019 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX To Whom It May Concern ; On XX/XX/2019, XXXX XXXX XXXX , XXXX. Stockholders XXXX XXXX XXXX XXXX XXXX XXXX XXXX took to the XXXX XXXX store XXXX regarding the encounter of 2 male individuals selling XXXX XXXX service and free phone. At the XXXX XXXX, we were assisted by XXXX XXXX XXXX, XXXX XXXX XXXX expressed the encounter of the XXXX XXXX sales persons to XXXX. XXXX had informed us that XXXX XXXX does not send individuals out as a 3rd party to sell XXXX XXXX products. XXXX indicated that XXXX XXXX only provide services through the store locations only. To our dismay, these individuals are not with the stores providing current products, network services and easy transitions. 
As business owners, we were misrepresented ; in conducting our business in territories without network coverage XXXX XXXX service, easy transitions from XXXX XXXX prior provider to XXXX XXXX and faulty outdated phone. We are extremely dissatisfied and misrepresented that we asked to have all the sales revoked. XXXX XXXX then called customer service to express the misrepresentation of XXXX XXXX   transaction charges and the return of the phone. XXXX then told us to check back in a month to assure the transaction is taken care of or credited. 
In XX/XX/2019, XXXX XXXX received a statement and I, XXXX XXXX XXXX took the statement to the XXXX XXXX  store XXXX and XXXX was not present and was told to return at a later time. 
On XX/XX/2019, I XXXX XXXX XXXX went into the XXXX XXXX Store XXXX and spoke again with XXXX and XXXX had placed an online notice of fraud for the charges on XXXX XXXX XXXX , XXXX XXXX XXXX account. 
On XX/XX/2019, I, XXXX XXXX XXXX checked with store XXXX and XXXX was no longer handling our account, I was referred to XXXX XXXX, the Manager. XXXX was updated about our situation and checked the with the XXXX XXXX system to see if the matter was resolved, and it was not! XXXX XXXX said they would contact me and never contact us. 
On XX/XX/2019, again checking with XXXX XXXX store XXXX, XXXX XXXX, checked the system again and indicated the matter was still not resolved. He would contact me again and again, XXXX or the XXXX XXXX did not contact us. 
On XX/XX/2019, XXXX received a statement, I XXXX XXXX XXXX called Customer Service and spoke with XXXX. XXXX checked the system and reviewed the notes from XXXX XXXX, Manager of XXXX XXXX XXXX Store had placed with the case number and fraud number. XXXX said she would process the account forward. 
On XX/XX/2019, I received a collection notice. I, XXXX XXXX XXXX, placed a call to XXXX XXXX customer service to check on the updates of my case but was on hold for 30 minutes with no one coming to the phone. 
On XX/XX/2019, XXXX XXXX from XXXX XXXX XXXX, left a message on our message machine. XXXX XXXX said to give her a call back along with the phone number. I, XXXX XXXX XXXX returned the call that same day and the call goes straight to music with no recorded greeting and no one answered. I, XXXX XXXX XXXX then placed a call to XXXX XXXX customer service and spoke with XXXX. XXXX checked the system and indicated that the fraud department has received the case and our account has been forward to collections. 
I then call XXXX with XXXX XXXX and XXXX suggested that XXXX XXXX XXXX , XXXX should notify the Consumer Financial Bureau and issue a report. 
XXXX XXXX XXXX , XXXX was misrepresented and was not a member of the XXXX XXXX stores and XXXX immediately returned in person to XXXX XXXX store XXXX to return the product and cancel the service per the policy that was presented by these individuals to cancel and the return of the phone or to keep the phone if we cancel. 
XXXX XXXX XXXX , XXXX would appreciate the professional service to resolving this matter with integrity. 
Sincerely, XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX, XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation