Consumer complaint received 2017-01-24
Company: F.H. Cann & Associates, Inc.
State: NC
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't temporarily postpone payments

Complaint:
I have tried and tried to resolve or get a resolve on these loans. I KNOW FOR A FACT that I did not BORROW XXXX dollars. My loan has been turned over TONS of times to MANY different companies and it steadily goes up, up, up and up with fees and interest. My checks where being ganished, and taxes offset. Also, my taxes were offsest last year. I lost my job XX/XX/XXXX and FINALLY GOT A SMALL part time job lost that, and got a temporary job and they offset my taxes and I was XXXX steps from being evicted. All I had was food stamps and NO INCOME. Now XX/XX/XXXX I get YET another letter saying my loan has changed hands and is now with F.H. Cann & Associates Inc. When I called last year when my taxes were offset, everytime I called the IRS they said they did n't see where my taxes were going to be offset. I tried to find out what I needed to know then. They said this literally everyday. Then all of a sudden they offset it. I called and spoke to XXXX people and each one gave me a different number and company to call. This time I started calling on Saturday and no help. I called today XX/XX/XXXX and the lady gave me another number to call. I called them today XXXX and she said I qualify for the {$5.00} a month but interest, ganishments, tax offsets ALL WOULD still happen until 9 months. So I said okay so if I borrow XXXX and pay it now today, will that help them NOT offset my taxes, ganish me and resolve or at least stop the loan from the interest growing faster than I can get a resolve. She said no. I said so, if I pay the {$5.00} a month for 9 months, pay XXXX, you are telling me that they still will offset my taxes, and ganish my checks and still collection interest, and the loan still may change hands and companies? She said yes. So I said it does n't matter what I do, I will still not get a resolve. She said no. She said in order to settle your loan you can pay, ( she gave me an amount over XXXX ) to settle. Now if I am having such hardship and STILL do not have a permanant job how in God 's dear earth can I pay XXXX In addition to that, I told her I DID NOT UNDER ANY CIRCUMSTANCES BORROW XXXX Not only that at the time I had just started college at XXXX University and all they said was file out the Financial aid form then sign here. The only thing they said was this is what you have been awarded. This is predatory lending. When a student have a deadline all they know is I have been rewarded sign the loan. Then next thing you know you are being sent a letter saying consolidate. Seconds after that you recieve a letter saying you defaulted. And unless there is a miracle out of nowhere you will owe that until you are XXXX feet under. And the interest collects on it so fast there is no way in the world you will EVER pay it off. How is this fair? How is it that if you try to resolve and make effort THEY STILL add and tack on XXXX 's of dollars in interest so fast there is no way you will EVER be able to pay it off. HOw is this different from predatory lending in the housing industry!? This is insanity to infinity and beyond. They are NO HELP they will not listen and all they want to do is coherce you into signing papers to pay {$5.00} a month WHILE they ware still adding interest. Then she tells me EVEN IF I borrow and pay XXXX that will not help either. So what will? If XXXX will not help how is {$5.00} going to help? MY TAXES are STILL BEING TAKEN, which puts me on skid row, with a temporary job, no benefits, struggling to make ends meet and having to hunt down and pray I have food to eat everyday. Please note for the question below, perhaps there needs to be an option where you can choose more than XXXX + add a description, because I ca n't repay my loan & after paying {$5.00} a month which doesnt help according to the rep I spoke with I cant repay after the 9 months either & dealing w/lender

Company response to consumer: Closed with explanation