Consumer complaint received 2022-08-22
Company: PENNYMAC LOAN SERVICES, LLC.
State: MI
Product: Debt collection
Sub-product: I do not know
Issue: Took or threatened to take negative or legal action
Sub-issue: Seized or attempted to seize your property

Complaint:
Demand for Updated Payoff Statement, updated " Notices of Default '' ; verification of account ; and Complaint against XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PennyMac Loan Servicing, LLC ( PennyMac ). 

I DEMAND THE NAMES AND CONTACT INFORMATION FOR EVERY INDIVIDUAL EMPLOYEE WHO PREPARED THIS PAYOFF STATEMENT AND WHO WILL RECEIVE AND PROCESS MY MONEY. 

I also demand UPDATED Payoff Statement, prepared and signed by an authorized employee of my current Creditor with a written verification from my current Creditors [ if any ] authorized employee to prove its ownership of account with XXXX XXXX XXXX XXXX  where I am instructed to wire my {$140000.00} ; and UPDATED Notice of Demand signed by a responsible employee of my alleged Creditor. 

On XX/XX/XXXX I submitted my demand for total payoff statement since I found an alternative financing option with a real private Creditor. 

My new Creditor wants additional guarantees what her and my money will be received by my current lawful Creditor and deposited on the account owned by this Creditor and administered by its real authorized employees ; and not stolen by undisclosed to me parties via complex money laundering scheme operated by Investment Banks, including XXXX XXXX. 

On XX/XX/XXXX I received an unsigned Payoff Statement which came from XXXX, XXXX ( as usual ). 

This Payoff lacks ANY references to my Creditor ; is not signed by ANY representative of my alleged Creditor ( despite my strong demand ) ; and only has a line that the Servicer is purportedly PennyMac. 
I dont know why XXXX XXXX XXXX XXXX terrorizing me with various unsigned demands on PennyMacs letterheads, but I never refused to pay my lawful Creditor if I have any. 

Now XXXX agents have threatened foreclosure and sale of my property despite the facts that I am not in default, the alleged owner XXXX XXXX deny any knowledge about my transaction from the beginning ; and trustee XXXX  is ignorant of any facts to state affirmatively that I am in or not in default. 

To the contrary, this alleged lender is in default of its obligations under applicable Federal and State laws specially since the alleged lender at the closing and the alleged servicing agent are not the real parties in interest. 

In support of this unsigned Payoff Demand XXXX, XXXX ( the real Servicer for unknown to me parties ) attached several unsigned Notices of Default prepared and sent to me by XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX XXXX, who demanded from me $ XXXX + {$1000.00} + $ XXXX $ XXXX {$1700.00} = {$19000.00}, which XXXX and XXXX wanted me to send to XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX their XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

See attached official respond from XXXX to my Freedom of Information Act request evidencing who prepared and sent me these Notices. 

It is unclear to me why XXXX XXXX and XXXX ( Servicers under CFPB rules ) declared me in Default ( only my current Creditor can do it ) and demand from me {$19000.00} to be sent to XXXX, but I never received any Demands from my alleged Creditor, neither for {$19000.00} or for the Total Amount claimed by Servicer XXXX XXXX XXXX on XX/XX/XXXX. 

I will gladly pay {$19000.00}, however, this Demand must be sent to me by my current Creditor [ if any ] and signed by its authorized XXXX whom I can contact directly. Demands from XXXX and XXXX are legally void and are a classic example of mail fraud and racket. 

XXXX XXXX XXXX is the real Servicer ( under CFPB Rules ) for unknown to me parties who send me faceless correspondence, phony billing statements ; void Notices of Default ; fraudulent Modification ; fake VA XXXX XXXX and most recently a bogus Payoff Statement where I was directed to wire {$140000.00} to XXXX XXXX XXXX who suddenly and unexplainably appeared as a recipient of my money for unknown to me creditor ; Another option was to send my money to XXXX XXXX XXXX XXXX XXXX  ( whatever it means ) or to XXXX XXXX XXXX XXXX XXXX 

In short, to anyone except PennyMac or my alleged creditor. 

During all time in question the alleged banking institution was XXXX  XXXX XXXX where XXXX XXXX deposited my money collected by alleged servicers XXXX XXXX XXXX XXXX XXXX and PennyMac, although PennyMac never even appeared on my processed by XXXX checks. 

XXXX  XXXX XXXX is the current Defendant in my Federal Complaint XXXX, XXXX XXXX XXXX  of XXXX XXXX CFPB XXXX SEC, FTC, FDIC et al, so I suspect they decided to drop from this scam ; and pass role of banking institution to XXXX XXXX XXXX, who was involved in this crime from the beginning, starting in XXXX as alleged Lender for my property Seller XXXX. 

According to XXXX, in XXXX they purportedly received enough money on my behalf from unknown to me parties, to satisfy XXXX {$200000.00} mortgage with my {$130000.00} alleged loan, sometime in XX/XX/XXXX while my closing was on XX/XX/XXXX. This absurd letter was sent to me by unidentified XXXX XXXX customer support team. XXXX never provided to me any verification that they received any wire transfers on my behalf from XXXX XXXX XXXX XXXX XXXX XXXX or anyone else. 
Now XXXX XXXX wants me to wire them {$140.00}, XXXX, for unknown to me parties, while XXXX XXXX can not find {$130000.00} they purportedly received on my behalf from pretender XXXX XXXX XXXX  XXXX XXXX in XXXX. 
Who can guarantee that my {$140.00}, XXXX will not disappear like {$130000.00} alleged loan on my behalf for which XXXX XXXX has no records? 

I once again demand XXXX XXXX XXXX to provide me a copy of receipt for the wire transfer for my {$130000.00} they received sometime in XX/XX/XXXX, before I send them anything else. 

Since XXXX XXXX suffers from severe episodes of amnesia about their accounting receivables, XXXX must prove to me ownership of the account # XXXX since all my prior payments were always collected and processed by XXXX XXXX branches XXXX  and XXXX into XXXX  XXXX XXXX account which lacked any references to PennyMac who never received a cent from me. 

I demand XXXX XXXX XXXX employee to VERIFY for me, in writing, that this account was opened by PennyMac authorized employee and currently belongs and administered by PennyMac and its responsible employees. This is not private information ; since this information is necessary to complete my transfer of very significant for me funds.

PennyMac also must provide me wet-ink signed written verification of ownership of this account, from its authorized employee who confirm that Account # XXXX located at XXXX XXXX Florida XXXX XXXX when it was opened ; and confirm in writing by an authorized employee of my creditor and an authorized employee of PennyMac that this account is currently owned and/or administered by PennyMac, along with a copy of cancelled check from this account and a copy of accounting ledger signed by PennyMacs authorized officer as a proof of ownership. 

Moreover, the XXXX number # XXXX, according to public records, belongs to at least XXXX other banks : XXXX XXXX XXXX  XXXX XXXX ), XXXXXXXX XXXX XXXX XXXXnd XXXX XXXX XXXX. 

Which creates a reasonable confusion regarding ownership of the account receivable where my wire transfer will be deposited and by whom - since the payoff does not contain any names of any individual employee who is responsible for preparation of this Payoff Statement and for receipt and deposit of my money. Thus, verification of ownership of this account must be provided to me by my alleged current creditor and its responsible individual employee, before I make any payments to this account. 

These disclosures are mandatory since I do not know who receives my money which are processed by unknown to me employees like XXXX XXXX, via someones XXXX XXXX XXXX XXXX XXXX ] secured website to a shady credit union in California, without crediting any money to my principal or to my escrow. 

In my XX/XX/XXXX Demand, I stressed out that this Payoff Statement must be signed by an individual Officer who is authorized by my CURRENT CREDITOR ; who is personally responsible to collection of my money and who will deposit of my payments on the account receivable of the alleged owner ( if any ) of my alleged debt if any.

I also demanded a copy of the accounting ledger for my alleged loan signed by an authorized officer who is responsible for its administration.

I also demanded a personal meeting with this authorized by my creditor Officer whom I can personally deliver my funds via certified check, who can provide me a receipt for my payment and who will deposit it on alleged ledger of my alleged creditor, with a copy of this ledger provided to me. 

None of it was provided to me, despite my demands. 

The Payoff Statement must be updated and include the full name of my alleged Creditor who currently owns my alleged loan, with its contact information. For example : Creditor : [ corporate name, name of a responsible employee who prepared or who authorized this Statement, address, direct phone number, email, fax ] ; Servicer : [ corporate name, name of authorized employee who prepared this statement, address, direct phone number, email, fax ] I demand updated Notices of Demand, and alleged default from my Current Creditor [ if any ] signed by a natural person who is authorized by my current Creditor to declare me in Default, with his/her contact information, so I can discuss my questions with this person about accounting issues if any and my payment under these updated Notices. 

Bear to repeat, Notices of Default from XXXX and XXXX are legal nullity. 

Thus, verification of ownership of this account must be provided to me by my alleged current creditor and its responsible individual employee, before I make any payments to this account. 

I reserve my right to make a test wire transfer into this account, and PennyMacs responsible employee must confirm in writing that he/she received my money, before I make any significant deposit on this questionable account.

If the ownership of this account will not be verified [ must state valid reasons why it was not verified ], PennyMac and its responsible officer must provide me time and place where I can personally deliver my payment in certified funds ; and the name of responsible employee who is authorized by my creditor to receive my payment. 

XXXX dba PennyMac gave me their office address at XXXX XXXX XXXX XXXX CA with attention to XXXX XXXX. XXXX can not manage itself without individual employees who are authorized to collect my payments and deposit on my current creditors account receivable which, according to information from the Payoff statement is now located with XXXX XXXX. 

Please provide me updated Payoff Statement with the name of authorized employee to whom I can personally deliver my cashiers check, who will deposit it on my alleged loan account receivable and provide me acknowledgement or a receipt for my check signed by this authorized employee. I also demand a copy of the accounting ledger for my alleged loan, signed by the accountant or bookkeeper of my alleged Creditor. 

Also, it is unclear where my impound account ( whatever it means ) - from which XXXX XXXX XXXX XXXX made property tax payments and Servicer Third Party Payment Services provider paid for home insurance - is located and by whom it is owned. It this a separate account from my alleged account receivable? 

This year I paid my taxes and my home insurance from my own account, and PennyMac is removed from my Home Insurance Policy and from my Credit Reports after they were not able to verify any relationship of PennyMac to my home or to any alleged servicing. 

Worth to mention, my money are allegedly collected for benefit of XXXX XXXX, who is currently listed as Owner/Investor on XXXX XXXX ID website. Last assessed XX/XX/XXXX. 

PennyMac must provide me a written confirmation from XXXX or its alleged XXXX XXXX  XXXX XXXX XXXX responsible employee that XXXX XXXX changed its banking institution from Bank XXXX XXXX to XXXX XXXX XXXX and approved this Payoff Statement which is itself full of lies and omissions, specially about my impound account and PennyMacs disbursements which PennyMac never made. 

I also demand a copy of my Promissory Note, with full chain of Assignments, starting from the origination ; and the location where my original Note is physically located for inspection. 

Regards XXXX XXXX

Company response to consumer: Closed with explanation