Consumer complaint received 2021-08-03
Company: WELLS FARGO & COMPANY
State: OK
Product: Checking or savings account
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud

Complaint:
On XX/XX/2021 I received a statement in the mail from Wells Fargo Bank addressed to my former name. Upon opening the statement I realized that this statement was for a checking and savings account that I had no knowledge of. I contacted Wells Fargo Bank on XX/XX/2021 and inquired about this account. I was transferred to their fraud department, as I made it clear that I did not have any accounts through Wells Fargo Bank. I was informed during that initial call that the account was opened XX/XX/2021 online. I stated during that initial call that I was formerly requesting all information used to open this account as someone had used my identity to open an account successfully. Wells Fargo collected some information from me including my email address and stated that I would receive the requested information via email within 48 hours. On XX/XX/2021 I also notified all 3 credit bureaus and XXXX of possible identity theft. On XX/XX/2021 I filed a police report with my local law enforcement agency. On XX/XX/2021 I called Wells Fargo again, as I had not received any information regarding the information used to open these accounts. I was told that even though I had reported the fraud the lady that had helped me on the phone had failed to follow through on all the steps. I spent over 45 minutes on the phone giving Wells Fargo more of my information, and once again stressed that I was requesting ALL information from Wells Fargo that was used to open this account including the application. I was assured once again that I would receive an email within 48 hours containing the requested information. On XX/XX/2021 I called Wells Fargo once again requesting all information used to open both these accounts. I was then told that they would only give that information to law enforcement. The detective working my case contacted Wells Fargo Bank on XX/XX/2021 requesting all information used to open both these accounts, and was told that they would have to consult their attorneys before they could release the information, and they would get back to him in 3 business days. The investigator to this date has not heard back from Wells Fargo and has not been provided the information. On XX/XX/2021 I once again called Wells Fargo bank and was given the excuse that myself and the sheriffs office had been talking to the wrong department. I once again demanded all information used to obtain these accounts, and was told that I would have to fill out XXXX of their affidavits and return that to them before they could release the information. They stated they were going to mail me one that day. On XX/XX/2021 I received a fraud " packet '' from Wells Fargo telling me how to contact different agencies to prevent further fraud. NO AFFIDAVIT or any such paperwork for me to sign to have Wells Fargo release the information to me. I called Wells Fargo that day, and once again was given the run around. I was told again that they would mail me out the correct " packet '' as I should have gotten the fraud " packet '' when I initiated the original call when I first learned of the fraud. To this date of filing this complaint, I have still not received an affidavit or any other paperwork from Wells Fargo for me to sign so that I can receive the information that both myself and law enforcement has requested several times. On XX/XX/2021 I did receive a letter from Wells Fargo Bank stating that they have completed their investigation and I am not liable for any debt associated with either account. 
Wells Fargo has denied my basic rights under Federal Law, and is refusing to release the information used to open both the checking and savings account opened in my former name. They are also denying my right to have an independent investigation into this matter as they are refusing to provide the information to law enforcement as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation