Consumer complaint received 2017-03-23
Company: WELLS FARGO & COMPANY
State: CA
Product: Bank account or service
Sub-product: Checking account
Issue: Account opening, closing, or management

Complaint:
i opened an account with wells fargo through online i was approved on the XX/XX/2017. after few days i walked in to the branch in XXXX california and a made a deposit XXXX to personal checking and XXXX to personal savings. by then i was aware that my identity has been compromised credits cards inquiries bank accounts existence that i did not aware and other financial issues etc. XX/XX/2017 i was in d XXXX trying to take care same issues when i received a text notifications from wells fargo. first time and last time notification. someone enrolled me online automatic bill pay which i did not do it. so ileft from XXXX and went to wells fargo whjile on my way i was able to contact their fraud dept. and found out from this person that eithe whenr i was in d XXXX or i was driving or calling her someone walked in to the branch and made transaction with the teller successfully. and for an hour conversation she suggested to close the new account and open a new one. i mentioned everything to that person and she was really a big help and with that conversation ended more than an hr i thought that i already claimed. so when i left from that everything was settled. i made a couple of mobile app deposits and few transactions and all of the sudden i was told about this account activities which i was surprised rhat the issue was the XXXX unauthorized transactions which i thought it was already taken care back then befpre we closed and open an new accnt. and found out too the reason because someone made a mistake to transfer the amount from d unauthorized transactions into this new account. they know my situations i told them almost everyday i tried to speak with them. i sent money in the XXXX using a diffrent remmitance company since they werent able to send right away. but not only that they stopped my transactions too by not allowing it. i believe thrice. and i spoke with one person from risk closure and i was told that everything was ok already i dont kknow why i was to ; d everything was pk found out that i was not responsible for those/that and i can stay banking with tgem if i wish and offer to have another person to take care my concerned and open a new account. but i thought i would rather go walked in to make it faster and d next day i was not able to walked in instead i walkedin after that day. andfound out that it was not clear enough because when i went to this branch XXXX XXXX ca XXXX too much verifications and i am aware that my id was compromised but im already infront with them i asked them if they want like social and passport just let me know because they kept asking the pin which i was misplaced the paper and me myself werent able to log in. i left without resolving the issue andt same with risk closure recently they are mot clear so vague to tell me that my account was about to close which i dont understand why because of XXXX but when i asked y would i b responsible it was already settled before we open this new XXXX. and they are saying too that only that branch can open my account. with id theft and held my funds and specially now im not working XXXX kids affected to which XXXX of them are in d college and graduating whic \h was not able to take their exams and my bills i was not able to pay not only penalties but they put me in a collection. i wish those represntatives was not like that instead of laughing at me which was unprofessional at least they do their job properly ... if the bank manager was really into helping me rather sit down and keep asking me but not listening she should have accepted me she knows that i was not responsible for transferring the funds nor depositing that XXXX check. the person who took care or transfer the funds was there i even mentioned to the manager that XXXX was d one who transferred and open d new account..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief