Consumer complaint received 2022-08-17
Company: CITIBANK, N.A.
State: CA
Product: Credit card or prepaid card
Sub-product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-issue: Credit card company isn't resolving a dispute about a purchase on your statement

Complaint:
Dear CFPB, Citi Bank 's executiveoffice is a mecca of white collar criminals. I urge you to investigate Citi Bank 's executive office, I am sure you will find things that younever expected. 

The biggest problem here is that the crooked staff members at Citi Bank'sexecutive office knows that CFPB does not investigate individual customer complaints, and CitiBank is aware that CFPB would never even read individual customer complaints, so Citi Bank takes this opportunity to manipulate and misrepresent customer complaints to their own advantage. 

CFPB complaint XXXX : CitiBank attachedan IRRELEVANTpre formatted letter as a response. Citi Bank has intentionally done so to avoid the content of the complaint.I asked for a manager call back but that never took place. 

CFPB complaint Numbers : Case # XXXX Case # XXXX Case # XXXX. The crooked executive office of CitiBank has attached one single pdf as a response to all the threecases. The content of the PDF response also happens to be misleading and contradictory to what the citi 's executive team member told me over the phone.

COMPLAINT AGAINST CITI BANK 'S FEMALE EXECUTIVE TEAM MEMBER Citi bank 's executive office people are equally crooked as their call center operators, and that is what the bigger problem is here. CitiBank 's crooked female executive operator has emailed me a single PDF response regarding CFPB complaint numbers Case # XXXX Case # XXXX Case # XXXX The content of the PDF response is misleading and contradictory to what the citi 's executive team member told me over the phone. Citi Bank 's executive team member knew that the info provided to me by their call center operators were wrong and misleading, she knows it... however it is her job to cover up those call center operators because otherwise it goes against Citi 's image so she had to say, everything is and was fine and follows citi 's policies. I am not XXXX, Citi! The exec 's email pdf response contradicts what she told me over the phone. Citi 's female executive operator is herself lost fabricating stories to cover up the call center operators. Needless to say, some concerns were not even addressed at all in the PDF response I received from Citi. 

On XX/XX/2022 I reported to the crooked Citi executive office about a suspicious phone call which came from a CitiBank branch on XXXX. A female staff member from Citi executive office called me regarding my report, when I was on another phone call. I asked that executive XXXX to call me back at a later time to which that XXXX responded she can not call me again. This is the real XXXXXXXX XXXX standards of Citi Bank. To this date I could not and did not get an explanation as to why I received that fraudulent phone call, what steps Citi took regarding that fraudulent phone call. CONTENT OF THE COMPLAINT : Debit card no. XXXX XXXX XXXX XXXX XX/XX/2022 I received a phone call from Citi Bank 's branch representative XXXX XXXX located at XXXX XXXX XXXX. XXXX XXXX XXXX XXXXXXXX. She said on the phone that Citi Bank 's back office has been unable to verify my ID and SSN. She asked me to come to the bank the following day with my ID and SSN. Make no mistake, my checking account was opened in the XXXX XXXX branch approximately 4-6 months ago, at the time I physically visited the branch to open a checking account and I carried all original documents with me and XXXX XXXX opened my account. Does that mean CitiBank opened my checking account without verifying my ID and SSN? Out of nowhere 4-6 months later, the bank says ID could not be verified. Is this even believable and reasonable? I don't think so ... and if this is true then I must say Citi Bank has failed to conform to its legal requirements of verifying customer ID before account opening. It does not look like I am dealing with a bank, it feels like I am dealing with a local taco stand on the sidewalk. I lodged a complaint against XXXX XXXX during the time ( 4 to 6 months ago approx ) because she provided me with wrong information. Months later, I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly, the phone operator also advised that he can not see any notes anywhere in my account that states my ID and SSN has come up invalid in the bank 's system. 

Credit Card application XXXX Bank male executive officer called me and told me that they can workout the address issue and can verify by other means. That never occurred. I wrote a letter to XXXX XXXX following which a rogue female CitiBank executive XXXX called me and told me to forget what the previous exec has told me and that her decision is final. 

Citi Executive office staff members are all crooked and miserable pieces of XXXX. The worst thing the XXXX at Citi Bank can do to me is close all my accounts, that is all these XXXX XXXX at Citi can do, and I would not have any problem whatsoever if these XXXX at Citi decide to do so.I am a hundredpercent certain Citi executive officeXXXX  would not respond appropriately to this complaint either like they have done before at all times.Therefore as promised in my earliercomplaint, I would continue to lodge a complaintvia CFPB every week until Citi appropriately responds without any XXXX. By the way Citi, I only use profanity when I am talking to XXXX and XXXX. 

Dear CFPB, Citi Bank 's executiveoffice is a mecca of white collar criminals. I urge you to investigate Citi Bank 's executive office, I am sure you will find things that younever expected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation