Consumer complaint received 2016-01-14
Company: HYUNDAI CAPITAL AMERICA
State: NJ
Product: Consumer Loan
Sub-product: Vehicle lease
Issue: Managing the loan or lease

Complaint:
XXXX XXXX, XXXX Hyundai of XXXX XXXX XXXX XXXX XXXX, NJ XXXX Dear : XXXX XXXX XXXX, Please find attach all records pertaining to a dispute that I have been having with Hyundai Finance. Since XXXX XXXX, XXXX Hyundai Finance has demanded a payment of {$450.00} for the lease of the XXXX Hyundai Sonata. They claim that Hyundai of XXXX made a mistake on the lease and that I must pay the new amount. 
I called you in XXXX XXXX and confirmed that my lease payment was in fact {$390.00}. You said that you would correct the problem and advise me accordingly. That did not happen and since them I have been badgered by Hyundai Finance Collections ever since. 
A letter was sent to both Hyundai Finance and Hyundai of XXXX by my attorney XXXX XXXX XXXX on XXXX XXXX, XXXX ( letter attached ) and in XXXX of XXXX I received XXXX notices of default ( also attached ). 
I want to make my intentions very clear, if Hyundai of XXXX can not meet the agreed to terms of my lease agreement and my credit is damaged in any way, I will seek whatever damages are available under the law and use any available public means to get resolution. 
I will be more than happy to return the XXXX Hyundai Sonata to you provided you return my XXXX Hyundai Sonata that was taken in as a trade-in. Anything else is unacceptable. 

Thank you, XXXX XXXX From : XXXX XXXX Sent : Friday, XXXX XXXX, XXXX XXXX XXXX To : XXXX XXXX ( XXXXXXXXXXXX ) Subject : FW : Message from XXXX Attached is the Monthly Statement in which they want me to pay {$450.00} per month plus late fees. The original deal and the lease Agreement are also attached. Hyundai Finance said by law they had 10 days from the date of the sale to change what they offered me for my car and increase my payment. They are claiming they gave me too much for the trade-in. 

They said that it was Hyundai of XXXX responsibility to get in contact with me to make the correction. I asked why after 3 months of calls XXXX XXXX calls per day and night XXXX from their collection group and me going to Hyundai of XXXX in XXXX, who agreed with me that my payment was {$390.00}, are they giving me this line of XXXX now? I told them that they ( Hyundai Finance ) insisted at the beginning of this fiasco that I signed a contract with a monthly payment of {$450.00}. I asked them to send me the contract. They said to call my dealership. I never got a copy of that {$450.00} contract. 

I called Hyundai of XXXX yesterday and told them there is no deal and I would return the car and they can get me a XXXX XXXX Sonata with the same mileage I had when I traded it in. The miles ( XXXX ) on the new car they 'll have to eat. Of course, they have not called me back. 

Thanks for the help. 

XXXX XXXX Regional Human Resource Director XXXX XXXX XXXX, XXXX XXXX XXXX, NJ XXXX Tel : XXXX XXXX XXXX Mobile : XXXX XXXX XXXX Fax : XXXX XXXX XXXX XXXXXXXXXXXX From : XXXX XXXX Sent : Friday, XXXX XXXX , XXXX XXXX XXXX To : XXXX XXXX ( XXXXXXXXXXXX ) Subject : FW : Message from XXXX Attached is the Monthly Statement in which they want me to pay {$450.00} per month plus late fees. The original deal and the lease Agreement are also attached. Hyundai Finance said by law they had 10 days from the date of the sale to change what they offered me for my car and increase my payment. They are claiming they gave me too much for the trade-in. 

They said that it was Hyundai of XXXX responsibility to get in contact with me to make the correction. I asked why after 3 months of calls ( 3-4 calls per day and night ) from their collection group and me going to Hyundai of XXXX in XXXX, who agreed with me that my payment was {$390.00}, are they giving me this line of XXXX now?

Company response to consumer: Closed with explanation