Consumer complaint received 2021-02-08
Company: Lending Club Corp
State: TN
Product: Payday loan, title loan, or personal loan
Sub-product: Installment loan
Issue: Problem when making payments

Complaint:
XX/XX/XXXX : regular payment due XXXX XX/XX/XXXX ( still within my 15 day grace period of XX/XX/XXXX ) : contacted Lending Club to advise of husband not working and issues with making payment. After asking me several questions, the lady advised me that I would qualify for their hardship plan. I would not have to make the XXXX payment but I would be due XX/XX/XXXX for a half payment and XX/XX/XXXX for a half payment. 

XX/XX/XXXX : I made the XX/XX/XXXX hardship plan payment of {$260.00}. I made the payment with my debit card and it cleared posted to my bank account on XX/XX/XXXX. However, on my Lending Club account screen, it showed that payment reversed ( see attached payment sheet ). 

XX/XX/XXXX : I made the XX/XX/XXXX hardship payment plan of {$260.00}. I made the payment with my debit card and it is pending with my bank. However, it shows posting on my Lending Club account XX/XX/XXXX. 

XX/XX/XXXX : I received an email from Lending Club ( see attached email ) stating that my payment plan had been broken, that my loan payments would return to the regular amount of {$530.00}, and that my next payment of {$530.00} would be due on XX/XX/XXXX. I received additional emails from Lending Club on this date as well ( very close in time to each other ) stating that my regular payment would now be due and that my regular payment is coming due. None of these emails discuss me being past due nor there being negative reports to my credit bureaus because of being kicked out of my hardship plan ( see attached emails ) XX/XX/XXXX : I contacted Lending Club because I was confused about the email because I thought the hardship plan ended with the XX/XX/XXXX reduced payment and my regular payments were set to start back in XXXX already. The first lady that answered the phone was unable to determine the issue and could not tell me why my payment history showed my XXXX payment as reversed. I was transferred to a second lady that was able to somewhat explain to me what happened but could not adequately explain to me why my XXXX payment had been reversed. As we get into the discussion about my hardship plan, she starts advising me that, while I have made those two hardship payment plans, I was one day off on the payment that was due for XXXX XXXX the second hardship payment plan XXXX. According to her, the XXXX day of my grace period would have been the XXXX and I calculated the XXXX day being the XXXX. If we use their calculations, they are counting the due date as a day in the grace period. I want to also point out that the customer service representative stated that if I had paid my payments by check that even if I made my payment on the XXXX day of my grace period that it would not show as posted until they received confirmation from the bank that the money went through. This is not on any of their communications or website that paying with a check costs you extra days. Further, she advised me that because I was one day late on my second hardship payment plan that the following would now happen : 1. My plan would be canceled 2. I now owed {$1800.00} dollars by XX/XX/XXXX XXXX. They were going to reverse my account and make it show that I was now due from XX/XX/XXXX and it would report 70+ days late on my credit report. 

The email I attached to this complaint does not state that. It simply states my plan is revoked and I am now due for full payments starting XX/XX/XXXX. It does not state that I am now going to be showing delinquent on my credit report nor that I will have to pay {$1800.00} plus dollars by XX/XX/XXXX to show current. 

I am so confused with all of the various information I am being provided. I asked if there was anything she could do to help and she said she MIGHT be able to turn in a ticket and get me some help but she doubted that would be possible. I can not get a straight story from anyone about what is going to happen to my credit. Further, I was not advised when I set up this plan that if I defaulted on the plan terms that my account would be reversed back to XX/XX/XXXX and I could have it reported to my credit that I would be so many days behind. I have tried to really work with my creditors during this time because my husband has been out of work and I have a 100 % payment history on my credit report. I feel they are being deceptive by not advising me of that information up front and not giving me a consistent answer now that they are threatening me to show so delinquent on my credit report. And, AGAIN, why is my XXXX payment showing reversed on my payment history? It certainly was not reversed at my bank and I have verification where the payment cleared my bank and was never credited back. 

PLEASE HELP ME

Company response to consumer: Closed with explanation