Consumer complaint received 2021-07-22
Company: U.S. BANCORP
State: UNITED STATES MINOR OUTLYING ISLANDS
Product: Checking or savings account
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Money was taken from your account on the wrong day or for the wrong amount

Complaint:
On XX/XX/2021, I arrived in XXXX XXXX for a XXXX procedure as I was receiving my XXXX. I was more than excited as I been hoping to get this done previously but unsuccessful. In my opinion I felt I was quite knowledgeable. However, I was proved wrong. 
Die to the fact, I had already plan for a different medical procedure there, I figured I would see if the XXXX XXXX XXXX  network would be an option. After speaking with XXXX XXXX : I was assured XXXX XXXX would be able to price match the costs and procedure received from XXXX of {$4600.00}. Attached. In the end, the cost was more because The over all costs included everything whereas after three days of work XXXX XXXX XXXX XXXX. Though I expressed it was many issues in which I was dissatisfied. I was assured of completion the next day. Needless to say, the days were 12-hour days and I was exhausted and so was the doctor. 
On the third which was the day before I was scheduled to leave out. XXXX XXXX did not have the interpreter to adhere to my desires. However, he called for her to come Once she arrived I come to find out the : o 1 ) XXXX  on the ( XXXX  ) XXXX XXXX would not be completed o 2 ) The back of my teeth are two different colors. It was so bad it made the rest of my teeth look more yellow than, before. 
o 3 ) None of my XXXX  were XXXX. Though I asked repeatedly if there were cleaning the teeth. I found out later that it was cleaning the teeth with the XXXX. No XXXX  was done. ( It was my assumption the XXXX XXXX XXXX go hand and hand with XXXX. They did not correct me or clarify for me until near the end. ) I asked why you would not XXXX  the teeth. They replied It would take 14 days and you are not here long enough for this to take place. This did not make sense to me. The whole purpose of XXXX  is the LOOK. After all it is called, XXXX XXXX. Not to mention, the quote from XXXX XXXX included everything such as XXXX  and the ENTIRE mouth being XXXX  and looking aesthetically pleasing. This should have been told to me at the beginning. No one I know expects to leave from obtaining veneers to having two different colors in their mouth which aesthetically looks worse. Cosmetic procedures are ALL about making you look better and feel better. 
o 4 ) There was an additional cost for them to clean the back when I though they were clean and XXXX at the same time. It is no way ANYONE WOULD BE OKAY WITH TWO DIFFERENT COLORS IN THEIR MOUTH o 5 ) Though I was very concerned about the way my teeth looked and felt. There were repeated compliments from the interpreters and other staff about my XXXX. However, I quite unhappy because it felt like a a lump of something the glue or whatever, it was the XXXX  were not molded as it should have been. I felt there was something on the surface of the XXXX that I felt.

o 6 ) I even wrote out the issues and gave to the interpreter. Yet, I was still unsatisfied. ( Attached the list of concerns as it was handwritten ) Though it took two days of 12 hours of work each. XXXX XXXX had assistance for the input of the XXXX. He never just completed one XXXX as I requested meaning the smoothing and shaping of one XXXX. He kept doing a little and ask how does it feelAt this point, I asked arent my XXXX  apparent to you through whatever the gunk on there, right? He said, Yes. I said, why not just get all the gunk off and smooth and shape the XXXX. This took two days. He still had not did as I requested, and my XXXX  were not right. Once I realized the fact, he literally was not able to do my XXXX  correctly. I decided I did not want him to do anything else because he could not seem to get the XXXX  shaped and smoothed out right. Even with the interpreter it took too long for him to smooth and shape the veneers. 
o 7 ) My XXXX  did not have a XXXX XXXX XXXX XXXX should have been shaped but it was not. Currently, the space between my XXXX  is sharp and hurt my tongue which should not be. 
o 8 ) I asked if it ( the XXXX  ) was 100 percent porcelain I was told it was and no other materials. However, this was presentation of the XXXX  were not as bright white. I was told, Once they are your teeth with whitening it will be brighter and you will see once they are on. So basically, the color I see is not the final color. However, the color of the XXXX  is matted with something on the surface of it which makes it dull. 
o 9 ) My front teeth no longer have a bite. The teeth are rounded and my side teeth are sharp. My entire eight XXXX  with XXXX  are not asymmetrically same length ( longer on the left side ). So, if I need to bite an apple I have to bite on the left side as opposed to my two XXXX XXXX. Also, this non-alignment has caused me to chew differently, and I hear the squeaking in my mouth of the gunk that is still on my mouth ( on my XXXX  ). 
o 10 ) Due to the fact, there is a slough of gunk on my XXXX, my XXXX XXXX XXXX  whenever I run my tongue between my XXXX. There is a space between my XXXX  that is sharp. It is difficult to floss. Because the floss keeps getting cut by the XXXX  themselves. When I kept asking for the XXXX  to be smooth. It was NEVER done. 
o 11 ) Also, the part of the XXXX that is near the gum. It was not smooth. I asked for it to be smooth. Right now, my front and bottom XXXX  has a grittiness, and it is peeling. When I chew food it is easily stick between my XXXX. That was not a problem for me before. I am not able to smile because I feel the food and yet I can not pick the food out. Due to the fact the teeth are bulky and thick between the XXXX  it is thick I know I need to to get my XXXX  fixed because food embedded in there will cause decay acceleration. 

Upon retuning to the XXXX XXXX area, I made an appointment with a XXXX  for an opinion regarding all of the issues above : More specifically the color of the XXXX  The lack of XXXX XXXX XXXX  and XXXX different colors is not ideal for an end result regardless, to what the doctor and staff states. 
The fact the XXXX  are transparent, and no XXXX  was done The uneven positioning of the top XXXX  The fact the top XXXX  are hanging over the bottom too far down I never received the temporary XXXX  to gage if I like the XXXX  or not. 
Nonetheless, I kept saying I dont like the way it feel and the XXXX  of them Though I stayed an additional day and paid more than, the original quote from XXXX which included everything. 
I will not ever understand why it is so complicated for a XXXX, with well over thirty years of experience, would allow me to leave his office with all of the above issues and think it was fine. Once I seen his wife XXXX  ( which were not great to me ) I understood this poorly done job was perhaps his best efforts. I simply am bamboozled at the lack of truthful responses or lack of knowledge from the dentist to think this was okay. Now I have to get my mouth corrected. Whereas, if XXXX XXXX had done it right or even stated it not going to look right and gave me a choice to XXXX XXXX XXXX for a superior finish. I am just done with this and want my mouth fixed. This has now affected me emotionally because now I am self-conscious about my smile.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief