Consumer complaint received 2016-06-06
Company: AMERICAN NEIGHBORHOOD MORTGAGE
State: NJ
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Application, originator, mortgage broker

Complaint:
I contacted " American Neighborhood Mortgage Acceptance Company LLC '' ( DBA " AnnieMac XXXX '' ) in XX/XX/XXXX. I received a quote which was competitive and decided to proceed to obtain mortgage for our first home from AnnieMac. I was putting 20 % of house value as downpayment and 30 year fixed rate interest of 3.75 %. I received the loan estimate on XXXX/XXXX/XXXX and then closing disclosure form on XXXX/XXXX/XXXX after I submitted all the documents I was asked for. The closing was scheduled on XXXX/XXXX/XXXX but a day before closing, I was informed that I can not purchase the house because there is a judgement of {$34000.00} against me from XXXX. This should not have been surprise to AnnieMac since I submitted my paychecks ( spanning up to 2 months ) that mentioned the garnishments for that judgement. I was even asked about the garnishments by the underwriter. I explained to her that the judgement is more than 7 years old from a medical bill and I am already paying for it via these garnishments. I also submitted a judgement summary indicating the judgement date, judgement number, case number, debt amount and creditor 's attorney contact information. However, AnnieMac waited for the title company report, which they received a week before closing. No action was taken until the day before closing. On XXXX/XXXX/XXXX, my contact person for AnnieMac asked for all the available documents I had relating to the judgement along with Wage Transcript for past 2 years from the IRS because they were unable to obtain it directly from IRS. I had to leave my work to obtain wage transcripts from IRS and then rushed home to scan and email the judgement documents. Few hours later, I received an email from AnnieMac 's director of consumer lending stating that I can not close tomorrow because I need to pay off the judgement against me. Being a first time home buyer, I did not know this clause. The supervisor suggested that he can reach out to XXXX on behalf of AnnieMac on Friday ( XXXX/XXXX/XXXX - the scheduled day of closing ) or we can proceed to close with 10 % down payment after paying off the remaining judgment. He informed all the involved parties that XXXX XXXX, XXXX as the new closing date. I had to be on the standby all day on Friday in case I need to take action or be present for the conversation with XXXX. I did not get any useful information from the supervisor all day Friday and Tuesday ( Monday XXXX/XXXX/XXXX was XXXX ). After receiving an email on Tuesday ( XXXX/XXXX/XXXX ) afternoon that the supervisor is unable to reach XXXX, I called XXXX myself and paid off the remaining balance of {$30000.00}. I informed all the involved parties ( my realtor, my attorney, title company and AnnieMac 's contacts ) that I have made the payment. The closing date was changed to XXXX XXXX by AnnieMac. My contact person and the underwriter from AnnieMac have not responded to any of my emails or voicemail messages since Thursday ( XXXX/XXXX/XXXX ). Only their supervisor has been responding to inquiries, mostly via email. Also, please note that there was a difference of {$1300.00} between loan estimate and closing disclosure forms. Also under " Cash to Close '' section, the difference is {$39000.00}. The AnnieMac contact did admit that there had been calculation mistakes and they would rectify it in their final version on the closing date, which never came. We have the apartment packed in boxes and still have to live few more weeks here with an XXXX baby. We just had to pay another month of rent because of last minute cancellation. If the underwriters were more careful, proactive and worked in accordance with the closing date, we could have avoided the misery we went through. 
mortgage companies should be extremely careful

Company response to consumer: Closed with monetary relief