Consumer complaint received 2022-11-07
Company: EQUIFAX, INC.
State: GA
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-issue: Investigation took more than 30 days

Complaint:
It is a shame that I have to continuously submit complaints into the CFPB concerning Equifax. As a consumer, I have the right to a credit report that is 100 % accurate. It is also my right to dispute errors on my report that aren't accurate. Equifax seems to CONSTANTLY participate in deviation tactics by claiming that they can not " verify '' my identity. The reason why I am frustrated now is because I've sent the the information of my Social Security Card, Driver License, Current utility bill and submitted all documentation that Equifax has requested. You can see me do this in the portal for the first time in complaint XXXX. This back in XXXX of 2022 and wasn't the first time Equifax asked me to verify my identity. They also sent me letters asking me to verify my identity before they would reply with their response. I continuously send them the verification information and yet Equifax continues to avoid addressing the false, and duplicate information that is on my credit report. This is unacceptable, especially when I submit a complaint in the CFPB where I have verified my identification over XXXX TIMES. I have done my due diligence in trying to handle this where only the CFPB, Equifax, and myself can see my complain but it seems this isn't working so I am publishing this publicly so others that are experiencing similar cases can also address this malpractice and not allow Equifax to abuse them. 
I will also be including another copy of the information again as a way to show that I am complying. If Equifax was as diligent when adding/ allowing false information to be reported on my credit profile we would not be in this predicament as we are now. 
In my complaint XXXX I informed Equifax that account # XXXX. I disputed this account OVER XXXX MONTHS AGO. Equifax hasn't sent me any information about this account nor the status of my dispute. What makes it worse is that this account is allegedly a " medical bill ''. XXXX protects the right of all clients medical records and I didn't release of my medical records to any third party. It's seems that Equifax is blatantly violating my rights. This is XXXX. Equifax has had over 60 days to address this and they avoid it by saying they can't verify my identity and then will try to take more time responding to this complaint. 
I also told them about thiXXXX XXXX XXXX XXXX XXXX  in complaint ( XXXX ) where this account is on my report SEVERAL times and is unacceptable. Equifax needs to address my disputes and remove all this inaccurate, duplicate information from my report. Its not fair for me to have to wait another 60 days for a response from Equifax when I originally disputed this item and provided verification back in XX/XX/2022 it has been over 100 days. This not only violates the FCRA but is not ethical and needs to be corrected immediately. I am also including a copy of my most recent credit report to show that these account ARE CURRENLY ON THERE. This way Equifax won't try to delay further by saying they don't see this account.

Company response to consumer: Closed with explanation