Consumer complaint received 2016-11-26
Company: NCC Business Services, Inc.
State: FL
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed
Sub-issue: Debt was paid

Complaint:
I lived in an apartment only to get back and forth to work because I was sick. XXXX XXXX XXXX Owned by XXXX. The Manager was XXXX XXXX. Around XXXX XXXX I spoke to her about being off work because I could not move my neck and I was going to a new doctor, I also asked about my 2-week refund for faulty electric in which I could not stay there, because it was wired wrong, and could cause a fire. I also told her I may have to move by XXXX XXXX because I was missing a lot of work, possibility of XXXX, and XXXX. She assured me that XXXX works with people like me who can not pay the full two moths rent for moving early because they become XXXX and to keep her up to date.I was off work most of XXXX XXXX and kept her up to date and turned in my letter of intent to move out by XXXX XXXX. The end of XXXX I was told that I needed XXXX that treatments were not working, and the begin stages XXXX that was not responding to treatment.I let XXXX know I had to pay out of pocket for XXXX, I had started to apply for SS XXXX, and that I was applying for XXXX thru work but it would only be 60 % of my pay so I could not afford rent. On XXXX XXXX, XXXX, I could XXXX and that was an emergency visit to XXXX who said that I could no longer work. I talked to XXXX, she said that all XXXX wanted was a letter from my doctor stating that I was XXXX and that my income would not cover rent. I told her that I already had it set up to take the rent for me, my pet, and my trash to be taken for one of the two months out of my bank account on their site and that they owed me two weeks. So she said she would try to get my one month rent back because I did not have to pay the two months for breaking the lease. I never got it back. I moved out on the XXXX of XXXX, I gave XXXX the letter From my XXXX on the XXXX, and she told me know one could inspect my apartment that day so I had to go back down there, on Monday call the emergency maintenance number to have them inspect, ( It was cleaner than the day I moved in ). They claimed she never told them I was moving. A month later I received an email from XXXX to which I responded with my letter of being approved for SS XXXX and that I would receive not income until the end of XXXX XXXX, and the letter from my appeal that I was denied my XXXX thru work. I took it that they were satisfied and it was not until this XXXX XXXX I found NCC was trying to collect money for XXXX, I sent them the documentation where I did pay, and all the information that was given to XXXX and they are saying I owe {$1400.00} that there is no letter in my file of breaking my lease 2 months before I moved out. I could not give them that information because 1. XXXX has their own site I put it on and could be easily erased and I have no access too. 2. The second one is on the laptop that had coffee spilled all over it a year ago and it fried the whole computer. The money, letter from XXXX , denial of XXXX, and aproval of SS XXXX I have.

Company response to consumer: Closed with explanation