Consumer complaint received 2022-02-10
Company: JPMORGAN CHASE & CO.
State: CA
Product: Checking or savings account
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Problem accessing account

Complaint:
Between XXXX and XXXX, Chase branch employees in XXXX, CA XXXX zip code at the XXXX / XXXX XXXX branch, regularly accessed and inquired into my sensitive checking account information to divulge to an individual or individuals who would visit the branch in person, and without my consent or authorization or presence. I took steps to reduce my risk exposure and further compromise of sensitive, private financial information, including pausing auto-pay on Chase credit cards given the lack of security controls or adherence to regulations and privacy policies. Chase retaliated against me by conducting a review of the account and without providing additional reasons or information, to close my credit cards without allowing me any recourse or opportunity to have the accounts reinstated. I have never had an issue like this, ever, with any bank or credit card company - only Chase. I have no way or expectation now to know to what extent and what information has been compromised as a result of potentially unlawful actions taken by Chase employees, and closing my credit cards have harmed economically and emotionally. Chase will not reinstate my accounts, yet they expect me to continue to pay the balances when I have since had to leave my home due to domestic XXXX by the same individual who illegally accessed my account information from Chase branch employees. It is hard enough in this pandemic that I have no office to work in for my income since continuous employment from XXXX, where I have no safe place to work and protect my own employment interests and sensitive information, all so I could pay these bills to Chase and get slapped in the face in return. In the middle of this I have had to relocate, I have incurred additional expenses including rent and legal and medical expenses I placed on my Chase credit cards, and Chase is trying to silence me and retaliate against me for exercising my rights and encouraging them to adhere to the law, instead of investigating and taking action against the employees who conducted these unlawful accesses and questionable decisions for credit card closures. No company has ever done this to me, ever, and this is the reason why I do not deposit my lawful paychecks into any Chase checking account given that I have no idea what Chase is doing with my account information. These same employees could even transfer my money out, they could conceal and tamper documentation and evidence, to cover their tracks and mask the true motives of their actions including the closures. Customers should be extremely cautious and alert of what information and payments they provide to Chase. They talk about reducing their risk exposure, but when it comes to their customers, they will hang them out to dry. I have no intention of defaulting on any of my financial obligations, I continue to make income, and will pay my balances, but given that these actions of Chase employees have caused me harm, made me fear for my safety and privacy, I have been backed into a corner and am at risk of filing for bankruptcy. My other creditors should not have their relationships with me in good standing be jeopardized due to the actions taken by Chase, especially when none of the companies engage in these unlawful acts the way Chase does.

Company response to consumer: Closed with explanation