Consumer complaint received 2017-06-12
Company: EQUIFAX, INC.
State: TX
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Old information reappears or never goes away

Complaint:
1st Letter to Equifax dated XX/XX/XXXX : Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX RE : Public Record Filed - XXXX  County, PA To whom it may concern : OnXX/XX/XXXX the XXXX XXXX XXXX XXXX filed a lien against me in the XXXX County Courthouse. This lien should be removed from my credit report because it is inaccurate and at the time the lien was filed, the XXXX XXXX XXXX XXXX  owed me money.
In XX/XX/XXXX I received a phone call from the XXXX XXXX XXXX XXXX asking if I was going to make payment for an amount owed on my XX/XX/XXXXtax return. I explained to the officer that I had refilled my tax returns for XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXXandXX/XX/XXXX due to mistakes made by the accounting firm that filed the taxes for me. I did not live full-time in Pennsylvania and did not do business full-time in Pennsylvania for those years, however, my tax returns indicated that I did and so I was charged state income tax for all years. This officer said he did not see the returns but would look into it for me.
In XX/XX/XXXX I received a letter, dated XX/XX/XXXX see attached, stating that I owed {$4900.00}, for unpaid taxes fromXX/XX/XXXX and XX/XX/XXXX. I called the phone number listed on the letter and was told that department did not have any refilled tax returns under my SS number. At that point, I gave the woman officer the tracking numbers for the returns I sent. I was then told that I needed to call the Enforcement department. When I called the Enforcement department, I was told that they did have my tax returns but they had not been finalized because of an issue with my XX/XX/XXXX. However, the lady could miraculously take care of that issue at that point while I was on the phone.
Once the changes had been made I was told I would be receiving a refund forXX/XX/XXXX and XX/XX/XXXXbut it would not show up for 6-8 weeks. At that point, I mailed a check in for {$1300.00} dollars that should have covered the amount of tax I owed for XX/XX/XXXX andXX/XX/XXXXbefore the refund was owed. However, several weeks later, onXX/XX/XXXXI received a notification that a lien was filed against me.
I called the XXXX XXXX XXXX XXXX on XX/XX/XXXX and was told that the Settlement department is separate from the Enforcement department, which is separate from the Lien department. Therefore, no communication happened between the departments and the Lien department was not informed I had mailed a check and was not informed I had multiple state refillings in the Settlement department that I would be receiving refunds for. Each department blamed the other department and I was told it should not be that mu
ch of a problem to have the Lien Removed. It took another 4 weeks to receive my refund and another 6 to receive the lien certificate for removal. Both documents are attached for evidence. Please remove this lien from my public records. 2nd Lette
r to Equifax datedXX/XX/XXXX : Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX XX/XX/XXXX RE : Public Record Filed - XXXX County, PA SS # XXXX To whom it may concern : On XX/XX/XXXX, I wrote to all three credit agencies, concerning a mistake made on my credit report by the XXXX XXXX XXXX XXXX.
On XX/XX/XXXXthe XXXX XXXX XXXX XXXX filed a lien against me in the XXXX County Courthouse. This lien should be removed from my credit report because it is inaccurate and at the time the lien was filed, the XXXX XXXX XXXX XXXX owed me money. I did not include a copy of the check they mailed to me after filing a lien against me. I have attached a copy of that check to this letter.
XXXX has removed this completely from my credit report. This error is causing me distress as my credit score decreased by over 100 points and I am unable to rent an apartment.
The
XXXX XXXX XXXX XXXX XXXX was in complete error when they filed this lien against me and it should be immediately removed from my report., Please remove this lien from my public records. EQUIFAX has had months to complete an 'investigation ', meanwhile this ahs been removed from my credit report by the other reporting agencies. This is causing unreputable damage to my credit. The XXXX XXXX XXXX XXXX has admitt
ed the error and I have submitted all of the information to EQUIFAX supporting my claims. This needs to be removed from my credit report. I will be forced to file a lawsuit against EQUIFAX immediately if this is not removed.
XXXX XXXX

Company response to consumer: Closed with explanation