Consumer complaint received 2015-12-10
Company: WELLS FARGO & COMPANY
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
Yesterday Wells proudly said to me, " We can sell your house with an open CFPB case. '' Which is of course true, but consumers and the CFPB should know this is their attitude. Wells attitude, and customers should know this, is take the house then figure out if we had a legal leg to stand on AFTER. As proof, Wells has a sale date on my home of tomorrow, XXXX XXXX, while by their own admission they have not completed their research on my case, do not understand the law, and have not furnished me with a Complete Transaction Report on my loan for review. What Wells banks on is that a homeless customer has bigger fish to fry than trying to get a legal remedy on a home from which they have been dispossessed. I repeatedly requested my transaction report starting 3 months ago. Under Dodd-Frank and the CHBOR my transaction report needed to be conveyed to me in a timely manner so that it could be reviewed in a timely manner. In my latest communication from XXXX, XXXX XXXX, finally, sent his highly incomplete findings 48 hours before the sale, but his research is not at all concluded, and this is according to him. Page XXXX of XXXX 's letter ( attached ) : " We are continuing to prepare a complete transaction history for the life of the loan. '' Page XXXX, bottom : " We are continuing to research the blank page on the NPV Inputs data sheet. '' Page XXXX : " We are continuing to research the NPV Input requirements under the California Bill of Rights. '' As recently as yesterday, Wells underwriter XXXX said he was not familiar with what he is required to do under C.H.B.O.R. although I sent them the physical statute and it was in my file for easy perusal. 
C.H.B.O.R. states that all NPV values are available to the homeowner upon request. While XXXX XXXX, my single point of contact, told me on XXXX XXXX these values would not be made available to me and I could not have them. That right there makes your side of my appeal invalid. Because Wells did not convey material information the customer needs to stage an effective appeal within the normal appeal time frame. Then once I saw the shoddy work that went in to your NPV and discovered the inaccuracies, Wells was required to reconcile these inaccuracies and re-run the NPV. Meanwhile XXXX XXXX is still " researching. '' Wells is routinely intentionally untimely in providing information and claims ignorance of the law. Bottom line : today is the day before the sale. Wells has been intentionally untimely in providing material information the customer needs and which is demanded under the law. Wells research into my case and knowledge of applicable law remains scant and highly incomplete. Even if Wells can last minute generate the transaction report I requested XXXX XXXX, today it 's more than 3 months late, more importantly Wells did n't supply it during the appeal process when it was relevant and needed - Wells intentionally withheld information, repeatedly, they knew was necessary for the customer 's loan modification denial appeal. Wells runs a completely insincere, jacked, loan modification program built to fail the consumer. Trying to complete my file slipping docs in just under the sale date 1 day before the trustees sale when there are pages of information I need to examine is a violation of the law, and an extremely transparent, hollow attempt to cover Wells legal exposure in this case. Wells knows they will not modify you if they perceive there is equity in your home, the underwriter told us as much, but then they should tell customers that before they go through the rigamarole of a false hope modification, a life preserver made of lead, pretending there is an NPV " sweet spot '' while they run up fees and penalties so they can get even more money from your home grab than had you never attempted the modification they knew they were never going to give you in the first place.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation