Consumer complaint received 2015-08-02
Company: Selene Finance LP
State: FL
Product: Mortgage
Sub-product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account

Complaint:
Our mortgage loan was sold to Selene finance in XX/XX/XXXX. We had been making payments as scheduled. In XXXX a process server came to serve us foreclosure papers. We immediately called Selene to question the papers. We were told that " no active foreclosure was showing up in the system '' and that they would contact the attorney listed on our paperwork to cancel the case. We called to follow up and were told repeated times this was in fact done. In XX/XX/2013 after 8 months had passed we were made aware that all proceedings had continued and a sale date was even set on our home. We were never aware of any proceedings because their own attorney had been filing and sending legal documents and copies of court proceedings to an incorrect address that was not ours. By their own admission they had been using the incorrect address. Court hearings and even a default judgement was entered against us. During this time we agreed to set up a six month extension to get these errors corrected and obtain a final arrangement on our loan. We agreed and made all six payments even though we had been making payments during the time of all these errors had occurred with Selene and their attorney. When it came time to get our final modification our paperwork came printed with the wrong address. A second XXXX came without the escrow so also needed correction. We signed and notarized a corrected packet and it was also signed and notarized by Selene. We thought this whole thing was closed out and we could move forward. The following month we sent in our payment and it was sent back with a letter stating our agreement was null and void. Stating we did not send it in even though clearly we did and it took a few attempts to get it corrected that should have allowed for the time it took. In the end all parties signed it and agreed it was in place. They then set another sale date on our home. We have been fighting this process the whole time. Ultimately they offered to reinstate the agreement based on the errors that once again occurred. We were asked to resubmit a new set of documents with updated financial info. We resubmitted everything in XXXX. I followed up several times and was told a decision would be about 30 days. In XXXX I called again to follow up and learned our paperwork was never submitted for review or even processed. A " rush '' was put on it. The inspection was completed and submitted by an agent they chose even though we were the ones who were told it was still needed by Selene. A few days later a new approval was sent out via regular mail. 7 days before a sale date with one day to get it in. No terms were given and we were not even sure what they were. We received the documents the day before a sale was scheduled. The terms were more than the last signed and approved agreement with no terms given. Only XXXX payments going to a suspense account. We were not even guaranteed that signing it would cancel a sale scheduled at this late in the game. Following this a rep from the company came to our property stating a sale had occurred and no agreement was on file, even though we had paperwork showing differently. We feel this whole thing has been wrong from the start. We have shown diligence in resolving this and proof of payments. We have made sure to file complaints with all agencies locally and well as the attorney generals office to prevent this from reoccurring. It seems countless complaints occur almost daily about this company.

Company response to consumer: Closed with explanation