Consumer complaint received 2017-03-23
Company: HW Holding, Inc
State: MT
Product: Debt collection
Sub-product: Other (i.e. phone, health club, etc.)
Issue: Disclosure verification of debt
Sub-issue: Not given enough info to verify debt

Complaint:
Approximately 3 months ago, a letter was received by mail from Hunter Warfield collection agency. I contacted them, inquiring what the bill was for, they advised me that they are attempting to collect a debt for XXXX. During the call, I said the charges do n't sound right and why after 7 months am I just hearing about this from a collection agency. I gathered the information about who and why the debt was being collected so I stated I will seek advice from and possibly hire an attorney. 

I did seek legal advice and was advised to request a physical breakdown of the bill sent by mail, as it is my right to have that information, advised to give no further information or answer any questions, and also request a freeze put on my account so no further interest would be accrued. I then contacted Hunter Warfield a few hours later. Hunter Warfield rudely declined to send me the bill and also declined to put a hold on accrued interest while I wait for the physical documentation. She said that she ca n't help me because I said the trigger word, " attorney '', in my first call and I refused to say if I had representation or not. 

Everyday for a few days I would call and was declined to have my bill sent to me, due to my account now being " marked '' for saying " attorney ''. For the next month, a couple days a week I would call and ask for a copy of the supposed charges be sent to my address and kept getting declined, hung up on, and some of my calls where ignored. I know the calls where ignored because instead of ringing for a full 30 seconds or being put on hold it would instantly go to voice mail, this would be right after I had talked to them on the phone and refusing my requests for information still. I also did leave voice mails requesting the information be mailed to me. Finally, after about 5 weeks, I contacted Hunter Warfield and was told they will procure a copy of the bill from XXXX and mail me the information. About 4 weeks later I received a " Notice of Additional Time Needed to Provide Verification of Debt ''. In this new letter they have finally suspended collection activity and credit reporting. This letter is dated XX/XX/XXXX. 

I was illegally evicted and left around XX/XX/XXXX. For around 7 months I never heard anything from XXXX. I thought it was over, they kept my security deposit, and they moved on with their lives. I could have opened a case about being illegally evicted, but I 'm just want to live my life like everybody else. Looking back, I wish I had kept the eviction notice, kept a log of all times and dates, and made a record of all evidence. I digress, mainly because its good to get a better idea of the whole situation. 

So, this is where the situation currently resides. A few months ago when they refused to send me a copy of my bill I was going to submit a complaint because this whole situation is ridiculous. I am opening a case now to start a record and also hopefully be able to add to it as it progresses. I will also be contacting the credit bureaus and talking with them about the matter. 

I also recorded some of the calls as evidence but need to figure out how to get them off of my phone and submit them as part of the report.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with monetary relief