Consumer complaint received 2023-05-19
Company: U.S. BANCORP
State: CO
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Problem using a debit or ATM card

Complaint:
US Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XX/XX/2023 Branch visit complaint Inbox XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX, XXXX, XXXX, me, XXXX I am bringing to your attention that branch client relationship consultant XXXX XXXX refused to help me per other teller gave I'll-advised and discretions to charge me {$7.00} per page from XXXX XXXX XXXX  in order to disputes on my unauthorized charges to my checking account and charging me for effective communication and accommodation fee before they allow to assist me. I have filed U.S. Bank internal and Consumer Finance Bureau on this follow up ongoing issues. I was upset and this is uncalled unacceptable. They are putting me in this jeopardy taking away my rent money and my bills needs to be paid today end of XXXX business day. Also they refused accept my deposits also. XXXX XXXX XXXX account ending XXXX XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX XXXX, XXXX, me, XXXX I'm heading to meet up in your regional office to ask for you to help me with my account. Be there around XXXX. 


XXXX, XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to me, XXXX XXXX XXXX XXXX XXXX XXXX XXXX as there are three individuals in the TO line on this email I need to ask, Is this directed to Myself? XXXX XXXX, I am more than willing to assist sir, but I am a Regional Manager in Mortgage and not directly connected to the Retail Banking centers. My Partner at U.S. Bank, XXXX, is the District Manager of Retail Bank Branches, and possibly the correct person to talk to. I say possibly, as you do not reference which Retail Bank Branch you were in and had this issue. If she is not the correct District Manager, she can surely help get you there. 

I am more than willing to assist, my phone, cell is below sir. 

XXXX XXXX XXXX Vice President | Mtg Regional Retail Mgr NMLS XXXX XXXX  XXXX XXXX XXXX XXXX  XXXX XXXX XXXXXXXX | XXXX XXXX XXXX | XXXX U.S. Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX | XXXX | usbank.com From : XXXX XXXX XXXX Sent : XXXX  XX/XX/2023 XXXX XXXX To : XXXX, XXXX XXXX XXXX ; XXXX, XXXX XXXX XXXX XXXX XXXX ; XXXX, XXXX XXXX ; XXXX XXXX XXXX Cc : XXXX, XXXX XXXX XXXX Subject : [ EXTERNAL ] Re : US Bank Branch XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XX/XX/2023 Branch visit complaint [ WARNING ] Use caution when opening attachments or links from unknown senders. 

I'm heading to meet up in your regional office to ask for you to help me with my account. Be there around XXXX. 

On Mon, XX/XX/2023, XXXX XXXX XXXXXXXX XXXX XXXX wrote : I am bringing to your attention that branch client relationship consultant XXXX XXXX refused to help me per other teller gave I'll-advised and discretions to charge me {$7.00} per page from XXXX XXXX XXXX  in order to disputes on my unauthorized charges to my checking account and charging me for effective communication and accommodation fee before they allow to assist me. I have filed U.S. Bank internal and Consumer Finance Bureau on this follow up ongoing issues. I was upset and this is uncalled unacceptable. They are putting me in this jeopardy taking away my rent money and my bills needs to be paid today end of XXXX business day. Also they refused accept my deposits also. XXXX XXXX XXXX account ending XXXX U.S. BANCORP made the following annotations -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX me Thank you for your response. I thought the regional us bank office here in downtown XXXX I just got here at XXXX and XXXX XXXX in lobby to get branch manager to reach regional manager on my behalf. Thanks. 


XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that's the one I'm reach branch manager XXXX XXXX XXXX get her in touch with regional manager on my behalf and to resolve my account. XXXX XXXX XXXX, XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX XXXX me, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I would like to help. 

I tried calling you and left a message. 

Are you available to call me at XXXX? 

XXXX XXXX XXXX XXXX - U.S. Bank Vice President XXXX XXXX XXXX XXXX XXXX XXXX | a. XXXX | XXXX XXXX, XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX, me, XXXX XXXX XXXX XXXX XXXX XXXX I have talked to XXXX XXXX a team member at the branch you are at, she shared XXXX is currently with another customer. 

XXXX is able to assist and print your statements for you. 

Please reach out to me directly if I can assist additionally or throughout the interaction this morning. 

Thank you, XXXX XXXX XXXX XXXX - U.S. Bank Vice President XXXX XXXX XXXX XXXX XXXX XXXX | a. XXXX | XXXX Mail Delivery Subsystem XXXX XX/XX/2023, XXXX ( 3 days ago ) to me The original message was received at XXXX, XXXX XX/XX/2023 XXXX XXXX from XXXX [ XXXX ] -- -- - The following addresses had permanent fatal errors -- -- - XXXX ( reason : XXXX # XXXX Address rejected. ) -- -- - Transcript of session follows -- -- - ... while talking to XXXX. : XXXX XXXX To : XXXX <<< XXXX # XXXX Address rejected. 
XXXX XXXX XXXX... User unknown XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX me I just got your message. I tried to find right location regional office us bank and seems that I'm at wrong location. Cab just drop me off. Do I need to go to right location at right address? Or whatever? Your teller you talk to. We can work it out here. 
Thanks. XXXX XXXX XXXX, XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to me, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX If you are able to go back into the branch at XXXX XXXX XXXX XXXX XXXX XXXX would be happy to assist with printing statements for you and no need to travel to an additional location. 

If while in the branch, you would like me to speak directly with the team member please have them call me or I can call them as well. 

I am hopeful we are able to assist and work to resolution. 

Thank you, XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : me I'm trying to clear my disputes account to get immediate provisional credits because I need to be paying my rent and storage bill due date is today. Instead of taking 3 to 10 business days to hit back to my account. I'm losing my home and belongings if I don't pay my rent dues. Please help me out. Thanks. XXXX XXXX XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Mon, XX/XX/2023 at XXXX Subject : US Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023 Branch visit complaint To : XXXX XXXX XXXX XXXX XXXX XXXX : XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ' XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX I'm trying to clear my disputes account to get immediate provisional credits because I need to be paying my rent and storage bill due date is today. Instead of taking 3 to 10 business days to hit back to my account. I'm losing my home and belongings if I don't pay my rent dues. Please help me out. Thanks. XXXX XXXX On Mon, XX/XX/2023, XXXX XXXX XXXX, XXXX XXXX XXXX wrote : Good Morning XXXX XXXX, I would like to help. 

I tried calling you and left a message. 

Are you available to call me at XXXX? 

XXXX XXXX XXXX XXXX - U.S. Bank Vice President XXXX XXXX XXXX XXXX XXXX XXXX | a. XXXX | XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/2023 XXXX XXXX  To : XXXX, XXXX XXXX XXXX Cc : XXXX, XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : [ XXXX XXXX XXXX : Re : US Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XX/XX/2023 Branch visit complaint [ WARNING ] Use caution when opening attachments or links from unknown senders. 

Thank you for your response. I thought the regional us bank office here in downtown XXXX I just got here at XXXX and XXXX XXXX in lobby to get branch manager to reach regional manager  on my behalf. Thanks. 

On Mon, XX/XX/2023, XXXX XXXX XXXX, XXXX XXXX XXXX wrote : XXXX, as there are three individuals in the TO line on this email I need to ask, Is this directed to Myself? XXXX XXXX, I am more than willing to assist sir, but I am a Regional Manager in Mortgage and not directly connected to the Retail Banking centers. My Partner at U.S. Bank, XXXX, is the District Manager of Retail Bank Branches, and possibly the correct person to talk to. I say possibly, as you do not reference which Retail Bank Branch you were in and had this issue. If she is not the correct District Manager, she can surely help get you there. 

I am more than willing to assist, my phone, cell is below sir. 

XXXX XXXX XXXX XXXX XXXX | XXXX XXXX XXXX XXXX XXXX XXXX Pronouns : He/ Him/ His O : XXXX | M : XXXX | XXXX U.S. Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CO XXXX | XXXX | usbank.com From : XXXX XXXX XXXX Sent : Monday, XX/XX/2023 XXXX XXXX  To : XXXX, XXXX XXXX XXXX ; XXXX, XXXX XXXX XXXX B XXXX ; XXXX, XXXX XXXX ; XXXX XXXX XXXX Cc : XXXX, XXXX XXXX XXXX Subject : XXXX XXXX XXXX XXXX XXXX US Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XX/XX/2023 XXXX XXXX complaint XXXX WARNING XXXX Use caution when opening attachments or links from unknown senders. 

I'm heading to meet up in your regional office to ask for you to help me with my account. Be there around XXXX. 

On Mon, XX/XX/2023, XXXX XXXX XXXXXXXX XXXX XXXX wrote : I am bringing to your attention that branch client relationship consultant XXXX XXXX refused to help me per other teller gave I'll-advised and discretions to charge me {$7.00} per page from XXXX XXXX XXXX in order to disputes on my unauthorized charges to my checking account and charging me for effective communication and accommodation fee before they allow to assist me. I have filed U.S. Bank internal and Consumer Finance Bureau on this follow up ongoing issues. I was upset and this is uncalled unacceptable. They are putting me in this jeopardy taking away my rent money and my bills needs to be paid today end of XXXX business day. Also they refused accept my deposits also. XXXX XXXX XXXX account ending XXXX U.S. BANCORP made the following annotations -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - U.S. BANCORP made the following annotations -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Send XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX, XXXX, XXXX, XXXX, XXXX Please do call us hopefully trying to figure out XXXX XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to XXXX  XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I wanted heads up that I spoke with US Bank. They are working on my debit card and checking account. Please allow give them time and be able to pay my rent on or about this Friday XX/XX/XXXX. Thank you for understanding and patience. XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XX/XX/2023, XXXX ( 3 days ago ) to me Thank you! 


XXXX XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX XXXX | XXXX XXXX : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief