Consumer complaint received 2022-03-18
Company: EQUITY LOANS LLC
State: GA
Product: Mortgage
Sub-product: FHA mortgage
Issue: Closing on a mortgage

Complaint:
I was not denied the mortgage loan but it is my position that the mortgage company-lender 's employees working on my loan used discriminatory practices and went through extreme unfair measures designed to discourage me from purchasing. I am a XXXX woman and met all the requirements for a FHA loan. The lender had no other option but to pre-approved my loan, in turn made this experience one of my worst experiences in life. Fair Housing Act protects fair lending rights but this experience has demonstrated another 's ability to try and circumvent the law by providing inferior service to discourage protected class buyers. After my earnest money was secured, the disrespect began. My application was passed between three different persons working in the lender 's office. I requested to speak to that one person handling and appraising my file and was told that person do not speak to potential buyers. In less than 30 days, I was bombarded with close to a hundred of emails from those three different individuals ; none protecting my personal or financial information which has landed on the Dark Web. My information has never been on the Dark Web until now. Mid way into the process, I was told to have my home owner insurance agent send over the homeowner policy. My insurance agent did but the lender decided they wanted to give my business to a local insurance business owner associated with them and had a policy created by their choice insurance company without my permission. They contacted the new insurance company themselves, got a quote, added it onto my loan documents then emailed me asking if I mind after the fact. I have never spoken to this insurance company and have no idea who they really are.There were so many aggressive solicitations of adverse terms that let me know for sure I was being discriminated against but the one that stood out the more that all others was the DAY BEFORE closing. The lender called me and asked me to provide a copy of my college transcript. It was shocking to believe the lender was still ( working on approving my application ) and still trying to disqualify me all the way up to the last day. I was openly offended. The lender insisted that it was important that I provide my college transcript immediately if I wanted to close the next day. The lender said they had contacted the university before contacting me. The lender asked for my university log in information and said they would log in for me to get my transcript. I did not give my log in information to the lender but I was able to get the transcript myself and email it to them before their cut off time of XXXX. Ironically with all the calls, voice mails and emails, the lender failed to provide me with anything fair or beneficial causing the closing attorney to issue me a refund check at the closing table after wiring {$16000.00}. The lender told me '' just wire {$16000.00} '' which was {$1300.00} more than the actual amount. What would have been fair, impartial and respectful is the lender take the same time, effort and energy, they had used to try and disqualify me, to provide me with information beneficial to me. Instead I got inflated closing costs, forced to provide my credit card information ( that they failed to protect ), additional cost charged to my credit card and on the day of closing presented with loan terms that was changed without my consent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation