Consumer complaint received 2023-07-26
Company: U.S. BANCORP
State: TX
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/2023, I tried to make a XXXX payment at noon. It failed, and I tried the robotic symbol. I didn't think much of it. XXXX hours later, I received a call from a number claiming to be US bank. They started asking questions about the XXXX payment to which I explained that I was sending money to a friend that I borrowed money from. They said that the email was linked to a scammer. They started saying I was involved in fraud, piracy, etc. I called customer service at XXXX pm. I was talking to a woman who looked up my account, and she told me that it seemed like an impersonation of US bank. She told me to try to XXXX the payment again, so I did. Around XXXX pm, another number called which happened to be the same group that initially called me. I merged the call so the US bank representative could hear what was being said to me. The US bank representative introduced herself and asked for the other persons credentials, and the other person refused. After the call, I was notified that my bank account was terminated because I was a victim of a scam. Yesterday at XXXX pm, another representative tried to help me. I was told that nobody was telling her anything about my situation. She told me that it had nothing to do with the XXXX XXXX. I am a XXXX veteran. I live off of XXXX dollars a month which is XXXX pay. My account was closed with {$1300.00} still in the account. I am worried about how I am going to pay my bills. It's not easy to change my accounts because I have to contact the XXXX, XXXX XXXX, and several other agencies in order to do so. I'm worried about where my next check is going to go. I'm afraid to end up on the streets. This bank advertises equality on their commercials. However, when it comes to military veterans, where is the equality? thein I talked to XXXX named XXXX and he said I don't care who you talk to, I don't care how or employees treated you cause your accounted is getting closed and ur not part of us bank then I tried talking to XXXX XXXX about this and they said we don't deal complaints or how our employees act. 
then I received a letter in mail saying I requested on XX/XX/XXXX a extension on a dispute. so I had my case XXXX call me and the first thing is sked was did we ever talk about a extension and he said no. then I asked is there any note of it on mya account he said no and then I said I'm holding a letter saying I requested and if I don't send this in the dispute will fail. he said I'm tracking no letter at all. then is sked what do u need from me he said just dates and I told I will send that to him later he said just call back. now when I called back a lady in fraud was fighting me asking what re the dates for, why, I don't understand I literally had to tell her several ; times to give the date to my case XXXX and she said took the dates down so this letter I received is falsifying documents and is illegal ontop of that all there phone calls are recorded

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation