Consumer complaint received 2017-02-08
Company: CITIBANK, N.A.
State: IL
Product: Bank account or service
Sub-product: Checking account
Issue: Deposits and withdrawals

Complaint:
I XXXX ( XXXX ) XX/XX/XXXX has posted my resume on XX/XX/XXXX ZIP Recruiter website for jobs. I received a response by email on XX/XX/XXXX stating that my resume had been reviewed and approved by Business Development XXXX at XXXX XXXX XXXX named XXXX XXXX. Copies of all emails, checks, deposits slips and other documents are attached to this report. XXXX gave a formal introduction about the company, my roles and responsibilities and offered me a position as XXXX with XXXX hours per week/ XXXX days with a pay of {$500.00}. XXXX asked me to email my biography or work history details and CITI bank details and I did that. On XX/XX/XXXX he sent me a XXXX email stating that he also engaged in Corporate Social Responsibility by catering to the needs of foster homes across the states and moreover he was going to send me some checks that I would have to deposit in my account and follow his instructions. On XX/XX/XXXX I received an email with details of tracking number XXXX XXXX XXXX from XXXX with a cashier 's check from XXXX bank made payable to me from remitter XXXX in the amount of {$280.00}. After I received the check through UPS he texted me on XXXX XXXX to deposit {$2400.00} from the cashier 's check to the account number of XXXX XXXX XXXX XXXX XXXX account number XXXX. I deposited the {$2400.00} to the XXXX account number XXXX as per his instructions and I emailed him the deposit slip. On the same day, he told me to purchase a {$20.00} check for an XXXX foundation on the name of XXXX XXXX XXXX and scan the check and send to him. On XX/XX/XXXX I received a text stating that I am getting another check via XXXX XXXX number XXXX in the amount of {$2900.00} and that I would have to make a cash deposit of {$2500.00} into the same person 's XXXX account of XXXX and email him the deposit slip, which I did that. For the remaining {$400.00} he told me to make a deposit to XXXX to XXXX as per his text situation of things at their orphanage home were worse. He told me to do make a money order from one XXXX to another XXXX, which I did and attached the slip. All those slips I have with me. On XX/XX/XXXX morning around XXXX am I received a text message from XXXX that said that I was going to receive another check via XXXX tracking number XXXX and I later received a check with amount of {$6900.00} from XXXX, remitter XXXX, made payable to me. Meanwhile I have to pay some bills from my account so I logged in to my online bank account and then I was surprised to see that nothing was showing up on my account and I contacted CITI bank people and they told me there was some issue with last check I deposited and that my account has been blocked. I was so surprised and in trauma because all my cards are blocked. 
When I tried to contact XXXX on PHONE NUMBER XXXX, he did not respond at all. I tried my best to contact him but in vain, no responses. The bank people contacted me again to pay back the amount of {$5200.00}. Citi bank told me that al-though I deposited the checks at the teller and I withdrew the money with them, they still can not make it out and after money has been transferred they told me I do n't know what to do where to go how to manage the things I was in trouble for 4 days then I decided to inform the police and I informed the XXXX Department XXXX XXXX XXXX, Office of Inspector General agents on XX/XX/XXXX because I have not used a single penny of bank. Moreover I have all deposits slip, delivered envelopes and the third cashier 's check they sent me. I called CITI bank customer care people and they connect me to Fraud department and I spoke to person name XXXX and I explained to XXXX al

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation