Consumer complaint received 2016-02-21
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement

Complaint:
I hired a XXXX to perform at my client appreciation party on XXXX XXXX, XXXX. 
The company charged me the {$3500.00} for it on XXXX/XXXX/XXXX and it posted on my Capital One credit card on XXXX/XXXX/XXXX and I paid the charge. I then was charged another {$3500.00} on XXXX/XXXX/XXXX. I contacted XXXX XXXX at the XXXX XXXX XXXX and he apologized and said he would talk to the accounting dept and take care of it. I then called another number that was on my original invoice and it was an attorneys office, I told him what happened and he said he was going to see them that day and that he would have them take care of it. Two days past and the company never refunded the money. I called them again and talked to XXXX ( who was in the mtns ) and stated that if he did n't remove the extra charge that I would file a dispute with Capital One. So on XXXX/XXXX/XXXX I call capital one to explain what had happened, filed a dispute and they removed the charge..pending investigation. 
Then on XXXX/XXXX/XXXX Capitol One rebilled me {$3500.00} and said I didnt respond to their paperwork request ( which I have proof that I did ) so I went ahead and REsent it to them on XXXX/XXXX/XXXX @ XXXX. During that time, XXXX XXXX ( the owner of XXXX '' had been arrested and a XXXX XXXX Jury has indicted him and his girlfriend " the accountant '' for XXXX of money laundering, theft, forgery and fraud. Click on the following link for the article : XXXX I forwarded all this information in my paperwork to Capital One and they once again REMOVED the charge on XXXX/XXXX/XXXX. THEN on XXXX/XXXX/XXXX Capital One REBILLED me the {$3500.00} stating that the company had provided XXXX receipts to back up the XXXX charges so they sided with them and put the charge back on. I spent 3 hours on the phone with them on XXXX/XXXX/XXXX being sent from the fraud dept to the dispute dept, had to explain my story to a least a dozen people, they then sent me the receipts they had and they were CLEARLY not my signatures, I then provided 3 forms of ID with my signature on it to prove that, they agreed it wasnt my signature however, now they want more information from me. I have done EVERYTHING they have asked and it is more than evident that I too was a victim of this company 's fraud however, CAPITAL ONE CC continues to victimizing me by repeatedly removing this charge and then adding it back on even though I have proven to them it WAS FRAUD! I have been in contact with the XXXX DA to add my case to the counts again XXXX XXXX and XXXX but I need help getting Capital One to work with me and stop charging me over and over. I have asked to speak to Supervisors which they get on the phone but I have to keep explaining my story and once I think its resolved ... .they charge me again and they clearly know this second charge for {$3500.00} is FRAUD. What can I do to stop being a victim to Capital One? Also, per Capital One 's request I closed that credit card and they reissued me a new one so this company would not be able to continue to charge me.

Company response to consumer: Closed with explanation