Consumer complaint received 2017-06-06
Company: Bread Financial Holdings, Inc.
State: WI
Product: Money transfer, virtual currency, or money service
Sub-product: Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing

Complaint:
I faxed the information below onXX/XX/XXXX and again on XX/XX/XXXX.  Esch time i called to follow-up it was never received. This is my third attempt. If you have to post this information please remove my personal information. Thanks.
<P/><P/><P/><P/><P/>XX/XX/XXXX From : Consumer XXXX XXXX To : Consumer Financial Protection Bureau Re : PayPal Credit Promotional offer Dear CFPB.
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I received the enclosed email from XXXX  regarding a PayPal credit promo on XX/XX/XXXX. The email instructions were, if I were to make a purchase through XXXX in the amount of {$600.00} or more using PayPal credit at checkout, I would have 24 months to pay off the purchase amount.
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The next day I made a purchase in the amount of {$630.00}. As usual I received a follow-up email from PayPal stating, due to the amount of the transaction I received a promo offering 6 months no interest to pay off purchase amount. I called PayPal and explained that the offer from the email was for 24 months and not 6. The person told me he would write up my concern and bump it up to the investigation team and I would hear back from them through an email. I never received a response so I called again and was told it takes at least 6 days for them to investigate the situation. I waited, still hadnt heard anything from PayPal so I called again on XX/XX/XXXX and spoke with XXXX who this time, asked me to forward a copy of the email to her, so I did. She then transferred me to a supervisor by the name of XXXX, who proceeded to tell me that I was supposed to select the 24 month option. I explained there was no option for me to select from. XXXX said I was supposed to go into the terms of the offer and select from there. I said to her there were no instructions indicating I had to select anything. I said I have never selected anything before the promo just automatically was applied with the option of me declining if I chose to do so.
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My complaint is that the promo offering the 24 months payments with no interest if paid in full at the end of the 24 month promotional date never instructed a selection had to be made in order to receive the 24 month promo. All the terms info explained was the interest rate of the promo would default to 19.99 % on any balance amount that was not paid in full at the end of the promo period.
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I couldnt get anywhere with XXXX so Im wondering if there is anything else I can do about this. I made the purchase believing I was going to have 24 months to pay it off and now I only have 6 months to pay off the balance.
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Today I received a email from PayPal stating that I might have received an incorrect email regarding my PayPal Credit which I have also included. It 's too late to inform me of that now, the order was already placed and I was committed to make payment which is what I did using my PayPal Account. The seller was notified of my paid purchase.
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I appreciate any help or advice you can provide that would help me with this situation.
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Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX  XXXX XXXX phone

Company response to consumer: Closed with non-monetary relief