Consumer complaint received 2017-02-21
Company: Navient Solutions, LLC.
State: SD
Product: Student loan
Sub-product: Federal student loan servicing
Issue: Can't repay my loan
Sub-issue: Can't decrease my monthly payments

Complaint:
I recently visited with one of your agents about my current and ongoing financial problems and requested some help in paying on my inflated student loan. This was in XX/XX/XXXX. They told me that because of my recent Bankruptcy, filed around XX/XX/XXXX, that they would grant me a deferment with no penalties until XX/XX/XXXX.I told theur I needed some help in reducing the payment due to my financial condition. They offered no option at that time only that I need not worry until XX/XX/XXXX Unfortunately I believed your agent. 
I recently received the updated payment schedule, included as exhibit A, and was once again very concerned as the payment went up from {$310.00} to {$340.00} as the result of accrued unpaid interest of {$500.00} and an additional {$20.00} monthly late fee that is reflected in all payment until the loan is retired whether payed on time or not. I am not an accountant but you have effectively inerease your yield with these charges over the years and now once again. These charges are unacceptable and possible illegal and contrary to what the agent told me as are all the promises through the years. 
You have been doing this same thing to me for all the life of the loan since you took over in XX/XX/XXXX. The result is that you have increase the principle on the loan from {$23000.00} to {$38000.00} and made it impossible to pay off in my lifetime. This is a similar problem I had with XXXX I do n't have the exact numbers, due to a loss of all my records, but the original loan was less than {$9000.00}. 
I have asked for help with the repayment on more than several occasions and have been lied to as to giving me a deferment with no interest and in several cases told to fill out the forbearance form because the defennent form was not available on line and they would make the necessary changes to the form to make it a no interest deferment with no additions charges. They said that all they needed was my signature to get it started so do n't worry about the form. I have some additional as to your possible illegal practices over the years that have increase the principle to such an uncontrollable number listed below. Just makes me wonder how many thousands of others you have held XXXX with your un ethical practices. 
You have always strong armed me into pay more than I can afford with your vague conversations, lies and insisting I fill out forbearances as opposed to deferments telling me there were no other available options or offered any other options to pay back the loan. I told you that I had limited finances and would need some help to work out smaller payment and reduced over charges. 
When I told one of your agents that I would never be able to pay off the inflated loan because it was taking a very large percentage of my small income. He responded that I needed to figure something out as they would do whatever it takes including garnishing any income and taking away my social security benefits as my welfare is n't as important as you getting your interest money due you. 
Your continued lying, or giving me misleading information, doing anything to increase the principle and constant phone badgering have cause me to be in a constant state of fear. I feel I have no safe harbor and will die living on the streets as a result of you taking any income I may be able to generate from my current age of XXXX until death as well as my social security. 
As you know I ca n't afford an attorney to represent me in this matter but would request you consider offering one of the options below. 
Forgive the loan in full, as the bulk of it are over charges and interest you have been able to add on. As I said the original sehool loans were less than {$10000.00} in my estimate. 
Forgive any part of the loan you have applied to the original loan since you took over leaving me with a principle balance of {$23000.00}. which was inflated from around {$10000.00}. by Fannie Mae, allowing for

Company response to consumer: Closed with explanation