Consumer complaint received 2016-08-25
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL
Product: Mortgage
Sub-product: Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure

Complaint:
This is in association with complaint # : XXXX I had completed fully a modification trial period with Bank of America. I met all conditions of the trial, including making all 3 required trial payments on time. I was told in writing that at the time I finished the payments I would receive a modification package with all the terms and conditions and that my loan would be brought current. I expect that that is the current status. However in the interim Bank of America sold my loan to XXXX as trustee for XXXX XXXX XXXX. 
The servicing company is XXXX XXXX TX, XXXX XXXX. 
I contacted your office this date as I have received no response to my prior complaint other than Bank of America is looking into the matter and needs more time. I have no time as these payments are time sensitive. I have contacted Bank of America and been told my loan was transferred on XXXX/XXXX/2016 to the new carrier and they can not accept payment nor advise me of any terms of my previously agreed modification. I also contacted the new carrier and been told that they do not have my information in their system. I am at a loss as to how I can be placed into this situation and their not being a required guideline for the bank to adhere to their agreed loan modification as clearly stated in their letter. I have complied with all terms required and am now in a position of not having a contractual agreement as promised nor anyone who can tell me what I am required to do or when. 
I have a letter from Bank of America stating they can not accept my payments after XXXX/XXXX/2016 and I should pay XXXX XXXX. XXXX XXXX has no information on my loan as stated in my conversation today with XXXX Employee XXXX who stated they have no information in their system on my loan. I have been placed in a position of it being impossible for me to do anything. I am awaiting complete loan modification documents to move forward as agreed by Bank of America however at this time I can do absolutely nothing other than attempting to guard myself from forclosure by documenting my complaints with your agency. We are also exploring the good possibility that this loan was preditory and the documentation for the initial loan may be flawed. 
I have attached the following documents : 1 : Letter from Bank of America dated XXXX/XXXX/2016 referencing the modification stating that " when completed successfully, WILL result in your loan being brought currentand will qualify you for an extension of your home equity account ''. It goes on to state I will receive a confirmation letter and my loan will be brought current. I have received nothing to date and have made all payments under the trial period as well as provided all documentation required by Bank of America. I do not anticipate having to do anything further as I have complied with a written agreement from Bank of America and it was their decision to sell my loan and the decision of the purchaser to purchase such for which they should have full knowledge of the circumstances at hand. 
2 : Letter from Bank of America stating thay have no answere at this time and will atempt to respond by XXXX/XXXX/2016. This after a possible payment date for which I have no place to pay. 
3 : Letter dated XXXX/XXXX/2016 NOTICE OF SALE OF OWNERSHIP OF MORTGAGE LOAN all company information is included in this letter yet I am still as of this date XXXX/XXXX/16 not id the XXXX system nor can get any information on my status whatsoever. 
4 : Letter from Bank of America stating notice date of XXXX/XXXX/2016 yet received on XXXX/XXXX/2016 by mail, very interesting. It tells me what to do and what has occurred, yet noting in this letter has occurred nor can I get any information on such form either Bank of America nor XXXX. 
Please help I am at a loss. I have done everything required.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation