Consumer complaint received 2023-03-01
Company: JPMORGAN CHASE & CO.
State: IL
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Cashing a check

Complaint:
I received a {$5000.00} check from XXXX XXXX XXXX through their bill pay service for a scholarship from the XXXX XXXX XXXX XXXX XXXX XXXX  in the mail on XX/XX/XXXX, which I deposited at XXXX XXXX  ET in my checking account, and I received an email confirmation from Chase stating that my check is being processed on XX/XX/XXXX, at XXXX XXXX ET. On XX/XX/XXXX, my account was overdrawn by {$5000.00} and a statement saying that they had initiated the process for my checking account to be closed. So, I called Chase using the banking and checking number and was told that due to my account history, I could just ignore the statement and that they would process the check as soon as possible because they were just waiting for XXXX XXXX XXXXXXXX to send the funds over and verifying information. On XX/XX/XXXX at XXXX EST I received a notification that my account balance had gone to XXXX and that there were two Debit DDA - Check Charges on my account : one for {$5000.00} and one for {$300.00}. I have only received a cashier 's check on the date of XX/XX/XXXX, for the {$300.00} that was in my account, and have yet to receive the {$5000.00}. 

So, I called the executive office on XX/XX/XXXX at XXXX XXXX CST explaining that Ive been waiting nearly 2 months for Chase to process this check. She said that I should call back on Monday when the office was open, so I called back on Monday, XX/XX/XXXX at XXXXXXXX XXXX CST. The man on the phone said that I needed to contact the number XXXX because currently my check was in limbo because they need to verify from the company that they had sent the check to me. I said if this doesnt happen will you hold my money indefinitely and he said yes. 

So, first I called XXXX XXXX XXXX  and stated I was having an issue cashing a check on XX/XX/XXXX at XXXXXXXX XXXX at XXXX. They put me on a conference call with the bookkeeper of the company, and said that I should give chase the number XXXX and to click option 2 so that XXXX XXXX XXXXXXXX can verify any information they need becuase this is a bill pay check, so there shouldnt be an issue. I then called Chase XX/XX/XXXX at XXXX XXXX  and gave them three separate numbers to contact the company, XXXX or XXXX ( which are on the companys website ), and XXXX ( which is associated with the check ). They said that none of these numbers were valid, although the organization contacted me on XX/XX/XXXX at XXXX XXXX  and said that Chase had tried to call them that morning but they didnt answer the phone because they thought it was spam. The organization then said they would call chase themselves, and when they did chase said that I had to contact them, and when the organization said that Ive been trying they said there was nothing they were able to do. The organization has said that the funds have been taken out of their account on XX/XX/XXXX, and XXXX XXXX XXXXXXXX has confirmed this. 

I had also deposited a check from this same organization before in the amount of {$500.00} on XX/XX/XXXX at XXXX XXXX  ET, which was processed and made available at XXXX XXXX EST in my checking account on XX/XX/XXXX ( same day ). Chase did not ask for any verification for this check.

Company response to consumer: Closed with non-monetary relief