Consumer complaint received 2023-08-15
Company: McCarthy, Burgess & Wolff, Inc.
State: NY
Product: Debt collection
Sub-product: Auto debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
copy of my letter to collection agency and XXXX Re : XXXX XXXX : XXXX, XXXX  XXXX Sir/Madam I hope this letter finds you well. I am writing in response to the claim you have filed against me regarding the return of a vehicle leased from XXXX. I would like to address each of the points you have raised as follows : XXXX. The car was in legal compliance with the state of New York 's Department XXXX XXXX XXXX regulations. It met all the necessary requirements, including but not limited to registration, inspection ( which includes tire conditions ), and insurance. I have upheld my responsibility in ensuring that the vehicle was following the applicable laws during the term of the lease. 

XXXX. All the tires on the vehicle were in good shape. In fact, I had provided photographic evidence of the tires ' condition to XXXX prior to the return of the car. The tires were properly maintained and met the safety standards set forth by XXXX. The vehicle had only XXXX miles after 3 years. 

XXXX. At the time of return, XXXX accepted the car without stating any issues with the tires or any other aspect of the vehicle. If there were any concerns regarding the condition of the tires, it is reasonable to expect that XXXX would have communicated them during the return process. However, no such communication occurred, and I proceeded with the return based on the acceptance of the vehicle by XXXX. 

XXXX. It is important to note that XXXX requested the return of the vehicle to a specific location, which was not originally agreed upon in the lease agreement. As a result, I incurred the loss of a day 's work to fulfill their request and avoid any further complications. I acted in good faith and followed XXXX 's instructions, which resulted in financial and professional inconvenience for me. 

XXXX. I understand my claim for lost wages resulting from the decision to return the car to a location outside of the lease agreement. However, it is crucial to recognize that this decision was made at the request of XXXX, and I complied in an effort to address the situation efficiently. As a result, I incurred financial losses, including additional expenses and the time taken away from work, which directly impacted my ability to earn wages during that period. 


XXXX. Based on the aforementioned points, I firmly believe that the claim against me is without merit. I kindly request that you reconsider your position and withdraw the claim. If you persist in pursuing this matter, I will be left with no choice but to take legal action against XXXX and XXXX, XXXX XXXX. Please be advised that if the claim is not withdrawn by XX/XX/2023, I will proceed with filing the necessary legal action. 

Thank you for your attention to this matter. I trust that we can reach a fair resolution without further legal action. Please contact me at your earliest convenience to discuss this further.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation