Consumer complaint received 2016-10-02
Company: SUNTRUST BANKS, INC.
State: GA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
STOP THE FORECLOSURE! XXXX XXXX, XXXX. MODIFICATION WAS NOT PROCESSED CORRECTLY. Need help to postpone foreclosure scheduled for This Tuesday, XXXX XXXX, XXXX. ***SOS*** Please help! 
This, my XXXX complaint, is in follow up to my previous complaints against SunTrust Mortgage and the conviction that my loan is the product of predatory lending. Again, the loan is a Conventional ARM, 10-year interest only. The attached original loan application shows this loan was based on stated income. I can see now, that had verification been performed at that time, it would have revealed an imbalance in the debt to income ratio, as the asstes listed were simply a lot of debt with heavy monthly payments. In XXXX and/or XXXX, I applied for a loan modification and was denied. I was told it was due to the fact that our loan did not qualify for a modification, as it was not a XXXX or XXXX XXXX loan. In each of these attempts at modification, I dealt with multiple persons and the paperwork and process was extremely confusing. The quality and effectiveness of the process was very poor. I attempted another modification in XXXX of this year ( XXXX ). Had I not called, I would not have known that a foreclosure sale had been set for XXXX XXXX. I was told by XXXX XXXX XXXX in the Loss Mitigation dept. that I could stop the foreclosure by doing a modification. He emailed the paperwork, and said that he would be my point of contact. However, that was not the case. Each time I called to speak with him for assistance and follow up, he was not there. As time was of the essence, I ended up having to speak with multiple persons, including but not limited to, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX. I even contacted XXXX XXXX and her assistant, multiple times via email and left each of them several voicemail messages. Neither replied to me. I then received an email from XXXX XXXX. Again, this entire process was completely lacking in any efficiency and effectiveness in the modification process. In short, it was a 3 ring circus. Too many hands in the pot made this a nightmare. With multiple persons giving me different, even conflicting information, I do n't understand how my account can be processed and worked correctly. How can the information have been transferred from one person to the next and conveyed correctly? The bottom line, my modification request was yet again denied. That brings me to today. A FORECLOSURE IS SCHEDULED FOR THIS TUESDAY, XXXX XXXX, XXXX!!! I received no notification of this sale. They claim it was mailed, but no proof has been provided. I have not had ample time to address the multiple issues. Since learning of the foreclosure date, they have even denied me a short sale. That, after doubling our payments last XXXX, clearly does not demonstrate any good faith on their part. While SunTrust claims they followed the laws governing this process, nothing could be further from reality. They simply have refused to work with me, every step of the way, much less in any effective or efficient manner. They have made my life a nightmare. I WANT TO KEEP MY HOME. The only reason we ever listed our home for sale was due to the fact that we were DENIED EVERY OPTION MULTIPLE TIMES by SunTrust.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation