Consumer complaint received 2018-11-06
Company: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card or prepaid card
Sub-product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
A this will be told many times in the past and as AMEX stated to me the other day WIth one of your representatives on XX/XX/2018 and the representative stated that they acknowledge that AMEX apologizes for the situation and that there is flaws in the system and loop holes that these perpetrators are using, however what was not stated that with the third party verification that XXXX XXXX did not properly screen the perpetrator and should have done this off-line which would have prevented further losses. Therefore AMEX should have insisted to XXXX XXXX  to perform a better screen rather than using my good credit to allow the payment to be paid on my credit and my good credit alone. 

This is shameful and will be brought out if necessary. I dont think that AMEX want to show in the media that a person of high wealth can be exposed to this type of scam and because of their net worth they allow this to go through without insisting upon better verification from XXXX XXXX  etc. AMEX Should have protected me and my company which they failed to.. They should have had their Customer Service Representative when screening the client call them off-line and AMEX should have insisted on that. OR send them a text etc like any other bank performs.. This will be shown as both banks failed to do proper verification procedures and therefore this would not have escalated to this point.. IF for any reason this is not resolved in my favor there will be damages brought against AMEX And the other banks and expose this to the media which Again I am not looking to do. You freeze my account and give me a STAY. IF this proceeds further I will do whatever I have to to rectify this and let the media and my constituents know what is the flaws in the banking system so people who cant afford an attorney since you have failed their personal safety and have used these people to hurt them. I will stand up to these people and do what is morally and ethically correct to fix your flaw and loop holes and let the public know this. It is the banks that are allowing this to happen and hurt individuals like myself due to your lack of concern, your hiring practices, your work force being overseas, or whatever but this will all be exposed and you will ultimately affect your business as you have impacted mine and my life and have probably caused my father to have a XXXX  XXXX XXXX and die since we discussed this 4 hours prior to his death and his XXXX  will tell you he was shocked that he died this way.. 

In addition on the above date by your representative again never followed up with you claiming someone did a verbal order to transfer monies for the XXXX. No one ever called back to investigate this and let me know that it was not me. Again, another liability for AMEX and another coverup ... 

XXXX XXXX office and herself are fully aware of this but you dont want to take action nor responsibility.. I am recommending you fix your issues and XXXX out my balance and restore my XXXX in points and XXXX in Delta Sky miles. Anything else will be not satisfactory

Company response to consumer: Closed with explanation