Consumer complaint received 2016-11-28
Company: WESTERN UNION COMPANY, THE
State: CA
Product: Money transfers
Sub-product: International money transfer
Issue: Fraud or scam

Complaint:
I purchased XXXX from XXXX and followed the email instructions XXXX sent me after they received my order, as to their method of payment. I 've copied and pasted their instructions below. After I wired the money, via Western Union, I sent them an email with the requested XXXX # that Western Union gave me. On XXXX XXXX, XXXX XXXX picked up the money wire and I have n't heard from them since. No confirmation of the wire pick-up, no nothing. I 've emailed them 5 times, to no avail ... .no further contact from them. Below that email, I 've copied and pasted the confirmation email from Western Union that my money wire had been picked up by the company. 
XXXX Order Confirmation No : XXXX Order Confirmation from XXXX XXXX XXXX Thanks for shopping with us today! 
The following are the details of your order. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Order Number : XXXX Date Ordered : Sunday XXXX XXXX, 2016 Detailed Invoice : XXXX Products XXXX = {$87.00} XXXX Sub-Total : {$87.00} Zone Rates ( Shipping to US ) : {$12.00} Total : {$99.00} XXXX XXXX XXXX United States Billing Address ( removed by XXXX XXXX ) XXXX XXXX XXXX United States Payment Method XXXX Transfer Money Payment Make Payable To : There are different ways you can pay for orders : 1.Western Union 2.Wire Transfer Western Union Payment Paying with Western Union Login : http : //www.westernunion.com send money and select Cash at agent location Our Western Union account First Name : XXXX Last Name : XXXX Address : XXXX Phone : XXXX After the payment, plese tell us your payment XXXX number ( WU XXXX XXXX ), And email us a copy of the Western Union receipt, and your XXXX # with sender name. Pls send Payment Information to : XXXXXXXXXXXX Wire Transfer Paying with Wire Transfer : We are also happy to accept Wire Transfer payment in USD, XXXX, XXXX, XXXX currency for most orders. For Wire Transfer payments : Bank Name : XXXX Account Number : ( XXXX ) Account Name : XXXX XXXX ( First Name : XXXX / Last Name : XXXX ) Address : XXXX Phone : XXXX Note : After the payment, plese tell us your payment Track number and Order number Will send order in 72hour, USPS ship. 
This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to XXXXXXXXXXXX -- -- Copyright ( c ) 2016 XXXX. Powered by XXXX XXXX This email is sent in accordance with the XXXX XXXX Law in effect WESTERN UNION 'S CONFIRMATION EMAIL TO ME : From : XXXXXXXXXXXX Subject : Western Union : Pickup Notification. 
Date : XXXX XXXX, 2016 at XXXX PDT To : XXXXXXXXXXXX Dear XXXX XXXX, Thank you for using the Western Union Money Transfer ( R ) service. 
Your money transfer has been picked up by the receiver. Following is a summary of your transaction. 
TRANSACTION DETAILS : Money Transfer Control Number ( XXXX ) : XXXX Date of Order:XX/XX/2016 Amount Sent : {$99.00} Receiver Name : XXXX XXXX Status : Picked Up

Company response to consumer: Closed with explanation