Consumer complaint received 2015-11-25
Company: U.S. BANCORP
State: OH
Product: Bank account or service
Sub-product: Other bank product/service
Issue: Account opening, closing, or management

Complaint:
1. On XXXX XXXX, 2015, I went to the usbank branch location at XXXX XXXX XXXX, XXXX, Ohio XXXX. I arrived at the bank at approximately XXXX which was 12 minutes before the posted XXXX closing time. I noticed that there was a line of patrons before me and I entered the line to await my turn. It was then that I was informed by the Assistant Branch Manager, XXXX XXXX XXXX, who initially stated that she was the Branch Manager, that no addition consumers would be accepted by the bank. She stated that " she closed at XXXX. and we want to go home. '' I informed her that I arrived before the close of business, but it did not make any difference to her. Her attitude was very unprofessional and belligerent as if she was purposefully trying to create an explosive event. I informed her that I was going to complain about the early closing. Additionally, I informed another customer, who also arrived before the posted closing time and who was also refused service, XXXX XXXX XXXX, ( whose telephone number is XXXX XXXX XXXX XXXX that I was going to file a complaint. 
I immediately contacted usbank customer service and was provided with the name and telephone number of the person who was designated as the branch manager. His name was XXXX XXXX and the telephone number given was XXXX XXXX XXXX XXXX. 
While I was on the telephone, XXXX XXXX kept commenting on her need to cease services and she eventually turned off the lights at the branch location. She threaten to have me and XXXX XXXX removed by security while we were making the calls away from the customer counter. 
I contacted the office of XXXX XXXX today, XXXX XXXX, 2015, and learned that he was the district manager. I informed his assistant, XXXX, that I was filing this complaint. 

2. I want XXXX XXXX XXXX XXXX to receive a disciplinary sanction, up to and including termination. I also want all branch employees to be informed that services are to be provided to any consumer who arrives at the bank prior to its stated closing time. While I have never experienced anything like this in the 40 plus years that I have been banking with usbank under its current and former names, I want to insure that this never happens again to anybody. What will happen on XXXX since this is what have the day before that? Any trained manager would expect the bank branch to be busy and to be prepared for that situation. 
I want the tapes at the banking location reviewed so that XXXX XXXX XXXX XXXX 's behavior can be observed and clearly documented. Based upon her hostile attitude and complete lack of concern for those of us who traveled to the bank location within the time to receive services, I am certain that she has created problems before. The bank should stay open and expect to service all consumers who arrive at its location before its designated closing time. 
XXXX XXXX should be transferred to a location at closes at XXXX XXXX Additionally, she should be stripped of her status as an Assistant Manager. I would let her stay at home permanently or transfer her so that she is not exposed to the public. She is a discredit to the bank. I do not intend to permit her to provide any service to me or any of my family. 

3. My name is XXXX XXXX XXXX, XXXX My law office is located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Ohio XXXX. 

4. The product that I am seeking is service from the bank. XXXX XXXX XXXX XXXX failed to provide the service to me and others who also arrived at the bank branch before closing time. If she want to go home at the exact time the bank closes, the bank should help her in this quest. Let her stay at home permanently! Her time is no more important that mine or any other patron who timely arrived to conduct business at the bank branch.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation