Consumer complaint received 2023-10-13
Company: UNITED COMMUNITY BANK
State: GA
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Company closed your account

Complaint:
On XX/XX/2023 XXXX XXXX went to the United Community Bank located in XXXXXXXX XXXX and told them that I was stealing money from my XXXXr whom I had a XXXX  account with along with my XXXX My XXXX was not with him, my XXXX was not spoken to. The branch took his word and closed our account and opened her a brand new account without ever seeing or speaking to my XXXX or having anything in writing. XXXX XXXX is a XXXX XXXX and someone that it took us XXXX years to safely get my XXXX away from. He was facing a XXXX conviction the XXXX week and I was a subpoenaed character witness against him. I do not know how he found my XXXX  and her XXXX Home in XXXX but he showed up in person on XX/XX/2023 with paperwork for her to sign. Luckily the XXXX home knew about the past with XXXX XXXX and they refused to let her sign anything without the presence of an attorney or a notary. They also kept her safe by not letting her leave with him. They informed him that she could leave but it would be against XXXX advice and they would have to file a report with the adult protective services. He left without any paperwork signed drove back to XXXX and at some point that afternoon around XXXXXXXX XXXX They close the account and open to the new account. All of the money that was in our account was moved to the new account. The money in that account is the money that's used to pay my XXXX XXXX XXXXXXXX home where she receives XXXX XXXX day a week XXXX XXXX XXXX I went to the XXXXXXXX XXXX  and sat with XXXX the branch XXXX. She was super helpful called the XXXX branch and it was very clear the law had been broken and that what they had done was illegal because they had no XXXX card they had not even spoken with my grandmother. They were surprised to learn that she even lived in XXXX. However there was nothing anyone could do until my XXXX Guardianship and conservatorship was granted by the judge in XXXX XXXX. I did receive the final order with my Guardianship and conservatorship on XXXX XXXXXX/XX/2023. I went into the XXXX XXXX again and was helped by XXXX XXXX, who did absolutely everything he could to help me. He did things the way you're supposed to by reaching out to XXXX. However legal decided that they needed to speak to an external attorney to get advice. I made it very clear that the money that was removed from our account was the XXXX payment for my XXXX XXXX  XXXX home and that they were endangering her livelihood by continuing to hold on to this money. As of today XX/XX/2023 at XXXXXXXX XXXX. They are still awaiting discussing this with outside counsel. Meanwhile I have a judge 's order that grants me Guardianship and conservatorship of my XXXX  and I should be able to get this taken care of. That is my number XXXX concern right now. Once that is taken care of the illegal actions that have endangered my personal information along with my personal safety and the safety of my family needs to be addressed. I have filed a police report with the city of XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation