Consumer complaint received 2018-01-11
Company: JPMORGAN CHASE & CO.
State: GA
Product: Mortgage
Sub-product: Other type of mortgage
Issue: Trouble during payment process

Complaint:
XX/XX/XXXX Page 1 of 2 Chase Customer request for CFPB to ( investigate ) Chase Customer ( request for Chase to Cease / Desist transfers to Subprime Servicer ( s ), of customer HARP loans ( whose families REFUSE Chase 's request to reamortize their Loans ) ( ** NOTE - ( Since Chase transfer notice of XX/XX/XXXX, was received by mail XX/XX/XXXX ), ( Please excuse our Mistakes in ( typing errors / grammar / legal phrases etc ), due to insufficient time for our family to ( respond / secure appropriate ( financial / legal advice ) Memo From : XXXX XXXX XXXX, ( Chase Customer 1st HARP mortgage XXXX ), XXXX, XXXX XXXX XXXX Pt XXXX XXXX, Ga XXXX Memo To : XXXX XXXX, Chase Managing Director, XXXX cc : Consumer Financial Protection Bureau ( CFPB ) CC : JP MORGAN CHASE, ATTN XXXX XXXX XXXX, OFFICE OF SECRETARY, XXXX, FAX XXXX CC : XXXX XXXX, Chase Resolution ( Mgr of XXXX XXXX ), XXXX XXXX XXXX , XXXX, Ohio XXXX, XXXX, XXXX XXXX CC : XXXX XXXX, Chase Resolution rep, XXXX XXXX XXXX, XXXX, Ohio XXXX, XXXX EX XXXX, F XXXX Subject : Complaint : Requesting CFPB to investigate ( Customer request for Chase to ( Cease / Desist strategically targeted vindictive retaliatory transfers ) of ( XXXX plus Credit Score loan XXXX ) to ( historically predatory Sub-Prime Servicer, ), where Chase failed to comply with 15 day legal notice requirement ), seeks to punish customer ( who reported Chase to CFPB IN XX/XX/XXXX for Pre-Loan Dispersment HELOC Interest Charges ) and whose REFUSAL to accept ( Chase 's request to re-amortize Customer 's HARP {$5000.00} principal incentive benefit ), a decision which, ( benefits Customer 's family with {$5000.00} principle reduction ), but results in ( {$5000.00} loss profits for Chase ). Chase is systematically ( targeting / punishing Harp Loan customer 's ) who REFUSE ( loan re-amortization of their HARP incentive principal payout ), with transfer to one of nation 's Largest ( historically PREDATORY Subprime Lender 's, ( without actual 15 day legal notification to minimize customer attrition profit losses ). 
Chase customer ( XXXX ), ( ( with XXXX plus CREDIT SCORE ) ( who in XX/XX/XXXX reported to CFPB, Chase Predatory / unlawful HELOC Pre-Dispersement Interest Charging Practices, costing consumers millions, where afterwards, Chase changed all HELOC account numbers to blur discovery XXXX XXXX ), requests that CFPB ( investigate / support ), Customer 's request for ( Chase to CEASE / DESIST targeted transfers of HARP LOAN ( customers who refuse Chase loan reamorization ) to to Subprime servicers ), Chase 's behavior suggests a ( mindset of ( malicious / vindictive / revenge motivated actions ) of involved Chase employees ), who have self documented, their strategic use of ( Predatory Consumer Timed Response Limitation Tactics ), by strategically ( timing / dating / mail-out of Transfer notifications ) utilizing Delay Response Tactic ), to occur during ( Peak holiday mail season ), when Consumer-Families are most ( Vulnerable being preoccupied with holiday / family season ) to facilitate ( maximum Mail Time Delays ) to ( minimize potential customer attrition rate ) and ( delay ability of Consumer-Families to respond proactively prior to transfer ) of their loans, after LATE receipt of Chase 's ( Notification of Sale / Service / Transfer to one of nation 's largest SUBPRIME SERVICER ). 
This Chase behavior appears to suggest a ( malicious Consumer- family insensitive mindset ), that would resort to utilizing ( during peak holiday mail / celebration season ) when families are most vulnerable ), to introduce a ( Predatory timed mail-out of notice ) which was intentionally planned to ( Create FALSE appearance of 15 day legal compliance ), while actually ( providing consumers FAMILIES with less than 12 days to respond to actual mail notice ), of intent to transfer ( customer 's 1st mortgage # XXXX ) to historically predatory Subprime Loan Service provider ( XXXX XXXX XXXX formally XXXX XXXX ). 

Chase customer ( 1st mortgage loan XXXX ), who in ( XX/XX/XXXX accurately reported to CFPD that ( Chase 's unlawful practice of ( charging its ( HELOC customer base, millions of dollars in pre-disbursement HELOC loan interest overtime ), and maintains that ( Chase 's actions constitute a discriminatory vindictive response ), meant to inflict ( financial discomfort / inconvenience and emotional distress ) upon them. Customer requests that Chase ( CEASE / DESIST ) it 's vindictive targeted transfers / any further adverse actions against HARP related financial instruments ), and provide to give HARP ( Customer / family members ) sufficient ( full 15 working days ) notice and / or formal statement of Chase policy transfer policies with adaquate disclosure to governing financial institutions. without future FEAR of further vindictive financially adverse Chase employee actions ), upon their Chase financial instruments / assets ) to ( other Financial Institutions ), specifically Customer 's Chase ( 1st Mortgage loan ending XXXX / 2nd Mortgage ending XXXX / Checking Account / Savings Account / 3 Credit Card Accounts ). 

Chase 's behavior suggests ( a mindset of malicious retaliation ), in the form of initiating transfer of ( 1st mortgage XXXX ), ( during busiest holiday mail season to minimize Chase customer 's family ( ability to respond ( less than 13 days ), to transfer of servicing notification of servicing of ( Chase customer XXXX mortgage ) to XXXX of nation 's Largest historically Predatory Subprime Services, ( XXXX XXXX XXXX , XXXX ( formally XXXX XXXX ). 

Given our XXXX plus CREDIT SCORE, we request that Chase CEASE / DESIST its ( vindictive / financially malicious retaliatory ACT ) of transferring our mortgage loan, to ( one of nations largest historically Predatory Subprime Loan Servicers ) subprime Lender as an vindictive act of retaliation, because in XXXX, we reported to CFPD Chase 's charging of interest prior to disbursement phase on our HELOC loan, and unfair treatment of paperwork associated with our XXXX income. 

1. Chase 's meticulously self documenting intention to ( Time the mail-out of its intent to Transfer notices ( during the peak holiday mail season ), to : ( a ) Maximize delay of receipt by its affected customers, in order to : ( b ) ( Minimize potential Chase customer attrition during / prior to transfers ), ( c : ) Hinder Customer-families to make alternative non-Chase choices for their affected ( loans / associated XXXX insurance ), while creating ( on paper the appearance of compliance to 15 day legal requirement, undermining customer 's abilities to plan for changes / and or begin organized process of seeking more suitable alternative lenders / servicers. 
2. Chase created appearance of 15 day notice legal compliance as follows : ( 1 ) Dated Transfer notice letter for XX/XX/XXXX, with transfer to occur after XX/XX/XXXX ( 2 ) Timing the actual mail-out of transfer notices, so that notices would be received by affected Customers after XX/XX/XXXX ( Actually providing less than 15 days notice, while creating the appearance of legal 15 day compliance ) by mail-out of transfer notices ( during year end peak holiday mail cycle ), causing most notices to be received by customers after XX/XX/XXXX, to ( maximum transient mailing delays to consumer ), while ( minimizing number of days available for consumers ) to seek alternative Lender / Servicer ( s ). 

( 3 ) Research confirms that for affected Chase customer in progress ( loan modification / Annual loan escrow adjustments ), that there are limited automated stream lined process ) between Chase and XXXX software systems to facilitate ( accurate / minimum error Transfers ), subjecting affected customers to ( degradation of customer service / unnecessary delays / Pain & suffering ( XXXX XXXX / XXXX / humiliation / XXXX etc ). 

( 4 ) Chase is Eliminating the One ( 1 % ) percent Mortgage Chase Back Incentive, which motivated many consumers to select / prefer Chase as lender is being strategically eliminated by Chase at a loss to consumers. 

( 5 ) Affected customers will unnecessarily lose loan associated financial products ( XXXX insurance etc ). 

( 6 ) Predatory history of ( XXXX XXXX XXXX / formerly XXXX XXXX ) reflected by obvious n ( XXXX hits on XXXX XXXX lawsuit / 350,000 plus hits on XXXX XXXX XXXX - lawsuits associated with Predatory ( lending / servicing practices. ) There are NO positive benefits for Chase HARP Customers loans affected by this and future transfers, ( Only Negatives ( degradation of service / degradation of Credit worthiness Image / addition of Sub-prime Servicer name on Credit Report / Loss of Chase Back incentives / Loss of loan XXXX Insurance etc ). It appears that Chase has targeted other HARP loan customers, who after reaching their 5yr anniversary, chose NOT to reamoritize their Chase loans utilizing HARP incentives, which Chase ( solicits and hopes to reap additional profits ), from each qualifying families ( {$5000.00} HARP principal incentive ), to the ( financial determent of most of these families ).

Company response to consumer: Closed with explanation