Consumer complaint received 2015-03-26
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
I applied for modification in XXXX of XXXX, where my income has plummeted due to collapsed economy, and where President Obama administration issued new laws and regulations, to help distressed homeowners to stay in their homes. I applied for modification with Bank of America in hope my mortgage will be modified. My hardship was in low income, loss of co-signer, who no longer lived with me and is married and lives elsewhere, loss of child support.That is when my American dream became American nightmare. My case managers have been changed constantly, and all documentation sent in was not enough, new documents requested, and with every new manager to the case same documents requested over and over again, claiming did not upload or did not have it. At XXXX instance as I was faxing documents thru BofA branch on XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXX pages, few days later I was called that documents did not arrive in requested time and modification is no longer considered. My most sensitive documentation such as tax returns and such, was " misdialed '' and sent to unknown recipient. I asked for letter of explanation, but never heard anything from Bofa. In XXXX I pursued modification in XXXX thru NACA, in XXXX. After three days of providing documents, I was only verbally informed by BofA representative, that my payment would be {$560.00}, and that I can not afford. I questioned about this process, there was no record of such event. Also in XXXX, Bofa was sent a check from my City into an escrow acct, which was a mistake, when questioned, I was told there is no overpayment. I made my payments in full, escrow was paid XXXX that year.In XXXX XXXX I was offered modification trial payment period for four months, XXXX thru XXXX. NO conditions of such modification were disclosed. I was ordered by Bofa to make lower payments {$840.00}. In hopes and despair I agreed to unknown. I was told to send check via mail, not thru my electronic banking. I did that. After this period I was presented modification package Extending my mortgage for additional 40 years. BofA sent a person to my home to collect these signed documents immediatelly. This startled me as thsi is not any standard procedure I ever heard of bank conducting. I questioned and was told by XXXX XXXX, that I will never receive modification I wanted, or I expected. I questioned about TARP moneys Bank received to help homeowners to reduce principal. I was told BofA, or investor, Fannie Mae, do not participate in reduction of principal, and that this was only for participants of a law suit which I was not part of. I hesitated to sign such documents, yet later I did and sent into XXXX locations of Bofa,. North Carolina, Colorado, Texas. BofA never acknowledged to receive it. I started receiving over again same applications and was asked to submit same documents I did previously many times. I spoke to my again new case manager on the phone on XXXX XXXX, I was told they have all documents they needed from me. She was to give me follow up call on XXXX XXXX. She did not. I 'm not able to get any answers from BofA. Last I received in XXXX day on XXXX XXXX XXXX, XXXX packages XXXX. XXXX stating we are no longer actively reviewing your application for loan assistance because we did not receive requested documents. XXXX stating We have received your initial borrowers package. XXXX stated We need more information to continue evaluating your home loan for assistance, containing whole application package over again, I should provide by XXXX XXXX. I received a letter stating my loan is transferred to an other XXXX, XXXX, XXXX on XXXX XXXX XXXX. It is absolute mess and I have been tortured for 6 years, this is inhumane practices by the bank, carefully calculated to discourage and disgust consumers to pursue. At XXXX day of trial payments Bofa put " late payments '' on my credit.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation