Consumer complaint received 2020-01-23
Company: Comerica
State: MA
Product: Credit card or prepaid card
Sub-product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-issue: Card company isn't resolving a dispute about a purchase or transfer

Complaint:
On XX/XX/2019 I placed an order through XXXX  4 cash price of {$150.00} on XX/XX/2019 I made an order that was a total of {$250.00} through XXXX  I also at that time was disputing a charge on XX/XX/2019 for XXXX XXXX and tried reaching the company and the phone number is disconnected these three transactions are fraudulent I went online within two days of the purchase on the XXXX and the XXXX for these items and when I went to their websites within two days of purchasing the websites disappeared they would no longer available I went back to through XXXX to these stores that they endorse and they said they would look into it however the companies have disappeared and I'm stuck with the bank saying that because I gave them my card number I was responsible for them not producing product well the company was fraudulent to begin with and I didn't know this until two to three days after I made the purchases the bank that I'm dealing with direct deposit company issued my money back to my account on XXXX XX/XX/2019 they took the money out of my account again saying that they had conflicting information about my complaint I however did not know when I complained almost immediately to the bank that these companies were already considered fraudulent I looked into the company 's before I placed my order and there was nowhere that they said that these companies were fraudulent except for two days later when then they now were fraudulent my back knows this and for some reason they will not send me the information that they received which caused them to reverse their decision of refunding my money of {$450.00} I have made this request to them personally through a supervisor on three occasions I still have not gotten their paperwork telling me why they made this decision they sent me paperwork with just a copy of my transactions and nothing in that paperwork tells me why their decision was what it was I'm very upset with this company I've gone through this ever since I made the purchases back in the fall I have been going back and forth with this bank trying to get them to listen to me and they just keep putting me on hold in fact the last time I waited for a supervisor for 2 and 1/2 hours on the phone only to be put off again to be told that I'm sending the information to you in the mail immediately well that hasn't happened and I'm very upset I'm on Social Security I need that money back I did it with good intent the company was fraudulent it's proven its fraudulent and I don't understand my Banks reluctance in returning my money so therefore I decided this morning that I was going to place a complaint against them they are very difficult to get a hold of they are very good at putting you on hold for a very long time only to send you to the wrong representative over and over again there's no address to reach them the phone number is the same for everything and I'm just very upset with them I don't know if you can help me with this but I surely hope you can

Company response to consumer: Closed with monetary relief