Consumer complaint received 2023-09-27
Company: N26 Inc.
State: NJ
Product: Checking or savings account
Sub-product: Checking account
Issue: Closing an account
Sub-issue: Funds not received from closed account

Complaint:
I filed a complaint with you in XX/XX/XXXX under XXXX. N26 responded to you stating that they needed information, but this was information that I had sent to them multiple times. They have all the court documents and everything they need, but they continue to not reply and give me the runaround. I have provided all instructions multiple times to get this check sent to me to deposit into the state account. I have been trying since XX/XX/XXXX to get this check from them. They sent me an express letter stating that there was a check sent to my deceased brother 's old address and the check was never cashed. They just responded to your office to get you to close the case. This is the 2nd complaint I making to you about the same matter. I have proof that I have sent the same documents to N26 that I have sent to other banks to close my brother 's accounts and remit funds. Please refer to my initial complaint under XXXX and ask N26 why haven't they sent the check to my address. If they come back and say they sent it to the address on file, that makes no sense because my brother died and that address is not valid. I also have mail forwarding in place to get his mail. I sent emails to N26 after I sent the first complaint to you and they still have not replied. They are just playing games. Ask them for proof that they sent me the funds for my deceased brother with a date in XXXX. Let 's see how they stall the process again. I provided them with a Letter of Instruction and a court order from probate court which allows me to provide directions on how to handle my brother 's account and any remaining funds. 


Here is an email I got in XXXX after I sent them the requested documents again. I have not seen anything and they have not replied to my emails. 

On Monday, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, N26 XXXX XXXX XXXX wrote : N26 Hey, This is just to let you know that your request has been received by the N26 team supporting former US customers . You should expect to hear back from us within three business days. Our Support team works Monday through Friday. 

Thank you again for being a valued N26 customer. As you've been notified over the past few months, N26 products are no longer available to customers in the US and all accounts have now been closed. Our customer support team is still on hand to help with the transition. 

If you had a balance of more than {$1.00} at the time of closure on XX/XX/XXXX, we will be processing a check for the remaining funds in your account and mailing it to the address on file associated with your account. 

Any incoming deposits ( such as paychecks ) or external bank transfers will bounce and be returned to the senders account. You will need to contact your employer and find an alternative method to receive the payment. 

Please note if you are a customer from the XXXX, please email the XXXX team at XXXX 

Kind regards, N26 Customer Support Team

Company response to consumer: Closed with explanation