Consumer complaint received 2015-12-04
Company: JPMORGAN CHASE & CO.
State: GA
Product: Bank account or service
Sub-product: Checking account
Issue: Using a debit or ATM card

Complaint:
On XX/XX/XXXX i placed an online order with a company i had did business for many years. When the products arrived they were the wrong and not the products i had ordered befor. Bottle change, name change, barcode changes the wrong sizes and not the correct amounts as i had orded. I contacted the merchent XXXX, and XXXX at the XXXX number and was told it would be corrected. The could send ups tags or XXXX could pick things up. On XX/XX/XXXX i replaced an order and asked who would be the best person to work with to get this taken care of. XXXX told me to contact XXXX. I texed and called XXXX. We wer discussing piec by piec the problems and what she could do with this product exchanging returning and re ordering. In a text dated XX/XX/XXXX XXXX finaly said she could come pick things up. But other products they were working on what to do. Between XX/XX/XXXX and XX/XX/XXXX XXXX picked up some of the disputed products and said we didnt need to return the others. On any XXXX around XXXX XXXX a vp name XXXX called to say XXXX was closing my account that i was to dificult to work with. He said i could reorder from other companys and they would take returns up to the past 60 days. At this point my calls went un answered from XXXX XXXX XXXX XXXX and XXXX. On XXXX/XXXX/2015 i had no choice but to file a dispute because the merchant would not work with me returning and crediting this wrong order. XXXX would not answer my calles to his cell nor buisness. On XX/XX/XXXX-XX/XX/XXXX i was contacted by a XXXX rep who said he had to fill out a report on my dispute for his merchant. He stated he was on a time limit and just wanted to see the products to verify they were there. He said i dont care what you do with them i just need to fole my report. No offer was made to take the products and again i asked for ups return lables to return what products that remained. On XX/XX/XXXX i received a call from chase about my dispute. I was asked to send in any proff i had by fax and we went over what was sent my the merchant. The representative said prestiege said the gave me a partial credit of {$160.00} on my cc and would issue anotherif they had my current account numbet. The chase representative reviewedmy account and determained the merchant had lied and had nor credited my bank account. On XX/XX/XXXX before i had time to fax over the supporting documents i received a letter dated XX/XX/XXXX from chase caying they have finilized the tempory credit. I assumed because of the merchant lie and tge XX/XX/XXXX finalization chase did not need my additional information. I had previosley been told the case would be closed on XX/XX/XXXX. On XX/XX/XXXX i received a letter from chase saying they were revercing the finalized credit. Confused i called spent about two hours on the phone with a chase agent who had me send over an XXXX page fax and opened a new dispute. Later XX/XX/XXXX i received a letter saying chase had reviewed the claim and it was closed. I called back in and spoke with XXXX at chase who informed me the vis time had ran out. XXXX stated no new information had been received from the merchant between XX/XX/XXXX and XX/XX/XXXX when the claim was reversed and closed. I feel chase did a bait and switch on me. While the clock was ticking things were reverced in my favor after the clock things were reverced and it was to late for me to do anything. XXXX chase agents made the comment to me what are we susposed to just hand you over {$2900.00}? XXXX was the agent i spoke with on XX/XX/XXXX and the other was XXXX. The merchant has no evidence the offered to work with me after XX/XX/XXXX. The product was not as i expected or ordered in the past. I have proff i was working with XXXX, XXXX and XXXX to resolve this mistake. Chase did not request any documintation from me until XX/XX/XXXX the final hour of a 3 month claim. Then deceived me by sending a letter saying everything was finialized

Company response to consumer: Closed with explanation