Consumer complaint received 2021-09-06
Company: WELLS FARGO & COMPANY
State: SC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-product: Credit reporting
Issue: Improper use of your report
Sub-issue: Credit inquiries on your report that you don't recognize

Complaint:
On XXXX XXXX, XXXX, Wells Fargo Bank took online {$680.00} for an appraisal fee from my credit card, then cancelled my XXXX-approved loan based on information unknown to me. 

The XXXX Refund department, which I called, checked my docs and said, " Yes, you are entitled to a full refund- the file says the Appraisal was not done and the loan was cancelled. '' That was supposedly a " recorded '' conversation. 

The friendly loan officer who had approved my loan in early XXXX, now snide and condescending, has said I wouldn't get a full refund- they had expenses to take out. I was set to close until FHA notified me I would have to get into Student Loan Rehab with XXXX. XXXX to not be in Student Loan default after XXXX CARES ended.

Further, new Student Loan Rules as of XXXX XXXX make it for the first time in my life feasible for me to pay back my loan AND have a very humble house, based on my income/debt. My only debt is in fact Student Loans. 

I signed with XXXX XXXXXXXX, gave my credit card as commitment to make payments, and they gave me a letter to satisfy the loan glitch which I sent to my Wells Fargo loan agent. 

The loan agent promised me a call back everyday for two weeks. He not only did not call back, but then went on vacation so no one else could help me. The day before the NEW RULES were effective, I received a letter saying my loan was cancelled for repossession of property, foreclosure. This is contrary to FHA requirements. 

I was never asked to disclose any such thing, but in XXXX, in another state, I was a kid with a private 13.5 % private mortgage and a private second mortgage, trying to have a middle class house. The whole deal lasted two years, and all judgments were immediately satisfied and recorded in the county. Otherwise, I have only spent two years in court beating off slumlords- who LOST their case and paid me {$6000.00} for illegal eviction.

Elsewise, it is I who have not been paid judgments owed to me, and I want Wells Fargo and FHA to produce their DARK information which is being used as a cheap ruse to whittle away a senior citizen 's father 's life insurance mortgage purchase money he left for her security.

Wells Fargo ignored the NEW STUDENT LOAN RULES, strung me along till the day before they went into effect, took the Appraisal Money, did no Appraisal and rejected the loan. FHA left me contact information numbers which did not exist. 

This demonstrates, even for the poorest mice, how we got this way. Wells Fargo dictates to the Government, as did their founders. THEY tell FHA what to do and should be investigated for manipulating their FHA loan servicing privileges. Predatory banks are not supposed to be allowed to work with special needs mortgage assistance programs.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation