Consumer complaint received 2023-02-03
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY
Product: Checking or savings account
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Deposits and withdrawals

Complaint:
On XX/XX/2023, I tried to sign into my bank account at Bank of America and it said it was closed. I had multiple fraud hits on my account. I already knew who it was and filed a police report. I went to Bank of America where i had a checking account and asked them what was going on. They have been extremely rude to me every single day. From the local branches to the highest XXXX on the phone. I'm a 100 % totally and Permanently XXXX Veteran Solely Due to My Service-Connected XXXX from Combat in XXXX in XXXX. I also receive monthly Direct Deposits from Social Security. I made Bank of America aware of this immediately that on XX/XX/2023, I would be receiving this, and I needed this money because I have a two-year-old, and I'm a single father. They haven't given a XXXX about anything I have said. I still have not been given access to both my Veteran XXXX money or my Social Security money and my son needs food, diapers, etc. and I need to pay for regular monthly bills, along with food and other things. I even closed the open " claims '' and said I would handle that through the authorities because of the police reports I filed, etc. The bank canceled them, so I gave back money that I knew was stolen and was mine, so I could simply gain access to my own money. They still have ignored me at every single turn. Every single XXXX has done nothing, I have recorded all conversations where they have promised to call me back within XXXX minutes, XXXX minutes, an hour and they never call. Today I expressed my frustration for hours as I tried to get this done, and I was guaranteed a call back by XXXX because the bank closes at XXXX. I explained to them I'm already a week late playing my sons daycare and they would be saying something to me, and I will absolutely have to pay it by Friday XX/XX/2023. They have had people call me an XXXX, ask me why I keep calling and bugging them, etc. It's almost unreal what is happening. I owe this bank absolutely nothing, they closed my account giving me absolutely no warning so I could change the direct deposit, and now they are screwing me over every step of the way. I will not accept this anymore! My son is my world, and they are literally making it impossible for me to take care of him. I don't even have enough gas to go everyplace I need to go tomorrow, and my cell phone bill is passed due because I did a promise to pay. That could be shut off at any time, and that is absolutely absurd. When i go into the branch they can tell me they see the money in my account but can't give it to me. That is simply plain wrong! Especially when I bring in all the paperwork of my XXXX XXXX, Social Security, etc. and am crying in the branch to a XXXX with my two-year-old son to please give me access to my money. I'm even allowing the money to take back money I had stolen from me simply so I could take care of my son. This is wrong, and this is completely not right! Please help me, and please help me right away! There is nothing I can do without getting my funds that I suppose to be federally protected from being kept from me. I hope you guys can do something about this asap. Thank you. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation