Consumer complaint received 2016-03-31
Company: Specialized Loan Servicing Holdings LLC
State: CA
Product: Mortgage
Sub-product: Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure

Complaint:
SLS and a Foreclosure Trustee named Law Offices of XXXX XXXX are conducting an illegal foreclosure process against my Home with a Sale Date of XXXX XXXX, XXXX. I have submitted a mortgage relief package with all of the proper supporting documentation to SLS who has failed to assign me a Single Point of Contact, failed to properly review my modification request under HAMP or all other relief programs available and never provided any formal denial letter for their review of my mortgage relief request. I have dealt with several representatives from SLS every time I have called them as a follow up or inquiry. SLS has lost several of my documents and has failed to adhere to the important rules of HBOR and HAMP. SLS and the Law Offices of XXXX XXXX failed to perform and comply to the requirements before filing a Notice of Default which are : Contacting Borrower Prior to Filing Notice of Default : XXXX procedural steps that a mortgagee, trustee, beneficiary, or authorized agent must follow before For loans made from XXXX XXXX, XXXX to XXXX XXXX, XXXX, inclusive, that are secured by residential real property and are owner-occupied residences, at least 30 days prior to filing the notice of default, a mortgagee, trustee, beneficiary, or authorized agent must either make contact with the borrower or satisfy other due diligence requirements set forth in XXXX. Contact with the borrower must be in person or by telephone " in order to assess the borrower 's financial situation and explore options for the borrower to avoid foreclosure. '' The borrower must be advised that he or she has the right to request a subsequent meeting, and if requested, the meeting must be scheduled to occur within 14 days. Whether the assessment of the borrower 's financial situation occurs during the first contact, or at the subsequent meet, the borrower must be provided with the toll-free telephone number made available by the United States Department of Housing and Urban Development to find a HUD-certified housing counseling agency. The notice of default may be filed without actual " contact '', if there has been " due diligence '' of the mortgagee, beneficiary or authorized agent. Satisfaction of " due diligence '' requires all of the following : ( 1 ) a first-class letter that includes a toll-free number for HUD-certified housing counseling agencies ; ( 2 ) after the letter has been sent, at least three phone calls at different hours and on different days ( an automated system may be used to dial borrowers ) ; and ( 3 ) if there is no response within two weeks of the required phone calls, a certified letter, return receipt requested, must be sent. Due diligence would also require that the mortgagee, trustee, beneficiary, or authorized agent setup a toll-free number that provides access to a live representative during business hours, and to post a prominent link on its homepage, if any, to the following information : ( 1 ) options that may be available to the borrowers who are unable to afford their mortgage payments and who wish to avoid foreclosure ; ( 2 ) a list of financial documents the borrower should collect in order to discuss those options ; ( 3 ) a toll-free number for borrowers who wish to discuss those options with the mortgagee, trustee, beneficiary, or authorized agent ; and ( 4 ) a toll-free number for HUD-certified housing counseling agencies. In my case SLS and their unethical attorney XXXX XXXX have failed to comply to the California Law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation