Consumer complaint received 2022-11-08
Company: CCS Financial Services, Inc.
State: FL
Product: Debt collection
Sub-product: Medical debt
Issue: Attempts to collect debt not owed
Sub-issue: Debt is not yours

Complaint:
First off, thank you in advance, for whatever assistance you can give me. 

Im in the middle of a dispute with XXXX XXXX XXXX regarding the payment for some lab work done in XX/XX/XXXX. The lab work was ordered by my Primary Physician, XXXX XXXX XXXX of XXXX XXXX XXXX ( XXXX ), and the blood was drawn by an XXXX technician. 

On XX/XX/XXXX, I had blood drawn at the XXXX XXXX XXXX location as per XXXX XXXX instruction. For some reason the sample was sent out to XXXX XXXX XXXX for processing. According to XXXX XXXX ( XXXX Lab Mngr? ) the paperwork did not contain the appropriate Diagnostic Codes for all the types of analysis being requested, thus parts of the claim were denied by my Primary Health Insurers ( XXXX and XXXX XXXX XXXX XXXX XXXX ). 

Sometime earlier this year I was approached by XXXX XXXX XXXX regarding this matter, and I attempted to resolve the problem myself. Unfortunately, I did not document my efforts and can not provide specifics as to whom I spoke or what I was told. However, I believe that I spoke to XXXX XXXX XXXX, XXXX and XXXX before speaking with XXXX XXXX and both my wife and I believe that XXXX XXXX explained the diagnostic coding problem to me and indicated that the problem would be resolved when the correct coding was added to the claim papers. I made the assumption that the XXXX administrative staff would resolve the problem. Evidently this was an erroneous assumption. 

On XX/XX/XXXX I received a collection notice from Credit Collection Services ( CCS ) seeking the unpaid amount of {$230.00}. On XX/XX/XXXX I spoke to someone from XXXX who agreed that incorrect diagnostic codes were the likely cause of the problem, and that they would contact XXXX to resolve the matter. 

On XX/XX/XXXX I received a second notice from Credit Card Services ( CCS ). Again, I began contacting interested third parties in an attempt to resolve the matter. XXXX advised that this appeared to be a XXXX problem. XXXX suggested that XXXX submit a duplicate claim since their records indicate that all active claims have been processed. CCS was willing to accept payment but could offer no other assistance. When I called XXXX, I was asked to input my File Number which then immediately redirected my call back to CCS. 

I tried contacting XXXX directly, except I did not provide a claim number. This put me through to an employee ( XXXX? ) who was helpful. He advised that the ordering physician XXXX XXXX XXXX ) would need to provide correct or additional diagnostic codes in order to process the claim. 

I called XXXX XXXX again and he affirmed the need for XXXX XXXX to provide correct or additional diagnostic codes. He also indicated that he would be willing to provide whatever assistance he could but that he was legally barred from establishing the codes himself. 

I then prepared an email summary of events and sent it to XXXX XXXX with a request that she work with XXXX XXXX to provide XXXX with whatever information they need? I was contacted by XXXX of XXXX administrative staff ( XXXX? XXXX ) on XX/XX/XXXX and she advised me that she would contact XXXX in an effort to resolve the matter. XXXX contacted me again about a week later to advise that she was unable to resolve the matter because no one at XXXX could talk to her because the matter had been forwarded to CCS, and no one at CCS could help because their function was to collect the debt not to resolve billing problems. 

Thanks again for your help. 

XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Potentially helpful numbers : XXXX XXXX XXXX XXXX Phone XXXX XXXX XXXX # XXXX CCS Phone. XXXX CCS File #. XXXX

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation